Training 1 - Content Insertion
Contents
1. Technical Support You will notice that there are 3 types of support Bug error Usability and Enhancement requests eknowhow Pty Ltd LU101008 30 361 This is definitely the best way to submit enquiries or requests for support 362 eknowhow follow a low cost business model so that we can offer you website solutions for the smallest possible monthly fee and as a result we ask that you utilize our helpdesk and support forms 363 When you have an enquiry please fill in a support form and the enquiry will actually be emailed to the relevant person in our organization This will ensure a detailed accurate and helpful response eknowhow Pty Ltd LU101008 312. Select Content Section Llop Navigation Sections Below is a preview of how your top navigation bar will appear in 800 x 600 resolution PBGUE Us ick 2 hci E EEA suas E E A E E EDIT DELETE 314 Above it reads Below is a preview of how your top navigation will appear in 800 X 600 resolution which is the screen size that some people have 315 What am going to ask you to do is to edit the top navigation item we added Place your cursor at the end of title and hold down the number 1 316 eg 11111111111111111111111111111111111111111 317 Press Add Update 318 Now you will see that it has added many number 1s to the title and subsequently that clearly exceeds the max line doesn t it 319 Please open the public site and press Refresh 320 Now you can see all the number 1s and this means you can t get to the Contact Us or items at the end of the list lesign site Login gt Click to Join Go gt eknowhow Pty Ltd LU101008 27 321 So what you have to do is make sure you stay within that MAX line 322 Let s go back into the Administration area 323 And delete out the Top navigation content we added earlier 324 We are now going to change the Contact Us page 325 Click the Contact Us Manager and click on the Add button and type in your name and your phone no e g 95238759 and scroll down to the bottom and click Add Update 326 Click the A
3. Homepage Footer User Article Public Further Information Text Article Client Further Information Text 4rticle There are currently no iterns to display Text Default Non Client Text Default Non Client Click to Join Text Email a friend note Client Profiled Mail Footer Client Profiled Mail Click Here Text Client Profiled Mail Warning Text Client Profiled Mail Regards Text 305 You will see you have a number of topics in here what we want to do is add in another topic titled Top Navigation Topic 306 Click on the Add button and type in Top Navigation Topic 307 Click on Add Update 308 Let s go back to the public site and click refresh and we can see our new section in the top navigation area 309 Let s go back to the administration site 310 Just above the Add button is a list of items in the top navigation area You will notice that in the list running horizontal across the page eknowhow Pty Ltd LU101008 26 there are a couple of items not found in the content box e g Contact Us 311 If you need to edit for example Our Services you need to use the tool in the second row second from the left Services Manager 312 Similarly Contact us and Ask us have their own managers too 313 Referring back to the horizontal list of top navigation items above that is a line with MAX written at the right hand end Content Manager
4. intimacy custimacy 123 Receive all internal custimacy notifications via email means that any communication from the system to the administrator will be sent to the email address on their administrator record so they don t have to go to the site to view changes 124 Before profiling mailing my clients wait this number of hours for my approval as there are many different people in organizations that own relationships with clients it is important for them to know what communications are being sent out by other administrators before the eknowhow Pty Ltd LU101008 11 clients receive the communication 125 In this field by nominating a number of hours the system holds the communication to the client so the administrator has a chance to check it before it is sent out 126 The administrator can also choose to reject the communication being sent to their client 127 Receive message when an administrator client modifies details if the client modifies their details then the manager of that client will be sent an email notifying them that the client altered their details 128 This is a handy piece of functionality because if details are changed for example a client has moved to another organisation then it enables the manager to be notified of the change and possibly follow up with a courtesy call 129 All articles created by an administrator to be hidden we typically don t advise ticking this box 130 Th
5. 193 You will notice under keywords there is a box labeled Add to homepage 194 What this feature refers to is literally adding the article we are about to create to the homepage through the auto homepage functionality which we cover off in a later session 195 To show you how this works what we will do now is go back to the Jewels by June Public Site and click on the Home button eknowhow Pty Ltd LU101008 17 196 What you will see is five articles displayed on the homepage one article under the heading Feature Article and four under the heading Latest News 197 This is known as the Auto Homepage functionality and allows you to set up the homepage of your site in this format 198 Now please go back to the Administration Site so we can continue creating our article 199 For today we will leave the add to homepage option un ticked 200 Please your cursor in the description area What you will be able to do is use your keyboard to type in information as you would in a normal word processing system 201 What the software also allows you to do is cut and paste from other files like Microsoft Word documents or other web sites 202 What we are going to do now is cut and paste from the Jewels by June website 203 Please open up this site again 204 Now can you see the article titled Design and Creation which is the first article in the Latest News section in the bottom ha
6. 45 The 4 levels of access are 46 No 1 Public access intended for anyone surfing your site 47 No 2 Client access which gives access to every member or client with a username and password for your site 48 No 3 Restricted access which is where you nominate which particular clients from your database have access to these topics 49 And No 4 Extranet access intended only for staff members 50 You will see at the top of your screen that the Login button has changed to Logout eknowhow Pty Ltd LU101008 4 51 You can see to the right of that a button an Edit User Details button 52 Click on the Edit User Details button A Jewels by June Microsoft Internet Explorer Edit User Details File Edit View Favorites Tools Help Q pox Q x a EA JO search sie Favortes O 2 ba os 3 Ac http www jewelsbyjune biz html s1 1_details default asp e List 2 eknowhow Administration eknowhow Extranet i ekh Accounting Administration 4 Website Gurus Administration S sorts franchisee extranet by June Public Access 2 m A D Products Edit User Details D Services Member Access First Name drian O Specials s U Bac s Artick Surname Churchill 9 Online Ordering Organisation Send profiled mail in plain text Non HTML format Please click categories to view and SELECT interes
7. 1 i if eknowhow Pty Ltd LU101008 14 154 If we clicked on the second circle button titled Accessible by everyone it means that anyone surfing the web and coming across your site could review this topic and the information contained within it Therefore this is for the general public and is called Public Access 155 If we clicked on the third button titled Accessible only by logged in clients this means that people who have log in access to your site that is people who are in your Client database and logged in as a client can review the information and is called Client Access 156 If we clicked on the fourth circle button restricted access to specified clients what appears is a listing of all the clients in the database from where you would choose which clients you would give restricted access to and is called Restricted Access 157 If we clicked on some individual clients who for example might be your VIP or A class clients then they are the only people who could access the information any other clients logging in do not know that the information exists on the site 158 In effect you have created a completely secure area for your VIP clients that no one else can access 159 The top circle button which you don t need to click is where you could make it accessible to only your members of staff or people who have access to your extranet and this is called Extranet 160 For now we will not wor
8. your site are able to add and change content and clients in your site 110 When we deploy your site we deploy it with default content and users eknowhow Pty Ltd LU101008 9 111 These include default administrators such as Admin Admin Z Motor Administration Microsoft Internet Explorer File Edit View Favorites Tools Help QO ha cA JO search she Fovortes 2 2 S B BW a 3 Address 4 http waw eknowhow com au imotor html admin default asp Links Site List eknowhow Administration eknowhow Extranet ekh Accounting Administration Website Gurus Administration 2 websitegurus franchisee extranet Profiled Click to Join sinensis re o a Default Site pre design site administrators s Profile Interes Client Ask Us Reporting Config Wangan panai firii Mascon esa Tanas acon Administrators Admin Area Administrator Manager Logged on as Admin Admin er da Please Select An Administrator First Name Admin Admin Surname Organisation Email ja Edit My Details Username Password Confirm k Password Please ensure your password is between 8 and 12 characters and contains at least one number letter and special character eg etc Active This administrator is the default site administrator This administrator is the default site topic administrator This administrator
9. 31 You will notice that this icon displays a blue square with a mountain and a sun This is the insert picture icon 232 Click on this please 233 This icon will open up a dialogue box 234 Click on the browse button and locate the image on your computer in your desktop then click Open 235 On the far left of the preview you see there is a layout alignment area with a drop down box that says not set 236 Please open this drop down and select left to left align the image eknowhow Pty Ltd LU101008 20 237 To the left of that is an area for you to enter in the vertical and horizontal spacing this refers to the distance between the words and the top and the side of the image We recommend you use 5 for horizontal and 5 for vertical The measurement is pixels which is very small 238 Click on the OK button 239 Now highlight over some text and from the top row of the Rich Text Editor select Bold Italic and Underline 7 240 Please note it is important to click on the centre of each of the icons in order to activate them 241 Next to the Underline icon is a colour chooser so we can easily change the colour of our text Please select a colour from the a palette 242 We can also change the size of the text click the drop down box small_Y and select Large 243 You can easily insert hyperlinks and links to download different types of files 244 We are now going to add a link t
10. Manager 137 As you are ticking these boxes you will see on the right that there is a scroll bar so make sure you scroll down and tick every box 138 Topic administrator is the next box you do not need to tick anything in this box 139 Now scroll down to the bottom of the page and click Add Update 140 It is useful to know how to delete an administrator from your site 141 Please open the drop down at the top of the page see the first administrators name click on that and scroll down to the bottom of the page 142 Itis at this stage that you would click on the delete button however for today just press cancel 143 As an organization you need to have an internal discussion about who will be default site administrator and who will be given access to which tools After this discussion you can go ahead and assign control levels Article Manager 144 We are now going to go and create content 145 Please open the website www jewelsbyjune biz in a new internet browser eknowhow Pty Ltd LU101008 13 146 In the centre of the page please Click Design amp Creation this will take you through to an article Microsoft Internet Explorer Fie Edit View Favorites Tools Help Qa gt x 2 CD seach she ravortes O 2 B BSa Address http j aww jewelsbyjune biz htmls01_homejhome asp dsb 0 MPC Links site List eknowhow Administration a eknowhow Ex
11. at we use to control the formatting we insert 218 On the top row of the Rich Text Editor fourth icon from the right is the view HTML icon 219 Without going into too much technical detail html is the code behind what we see in the description box 220 This button allows you to see the code and if you are html code proficient you can make changes here 221 Please place your cursor in the middle of the last paragraph and press Enter eknowhow Pty Ltd LU101008 19 222 Now you should have two paragraphs please highlight the entire text and then looking at the bottom row working from the left moving right 8 icons along is a justify icon 223 Please click on this icon You will see it has justified the text 224 Place your cursor at the start of the text so it is flashing under the scissors icon before the first word 225 Now we will show you how easy it is to insert images and graphic files 226 Please go back to the Jewels by June website 227 Locate an image on the site click the right hand button on your mouse and select Save Picture As and save the picture to your desktop 228 The important point to be aware of here is that you do not copy and paste images but that you must use the following function 229 Place your cursor at the start of all the text so it is flashing under the scissors 230 Looking at the Rich Text Editor find the fourth icon from the right in the bottom row 2
12. c Access area of the site 293 What the eknowhow software allows you to do is to change the headings on the site including the words Public Access 294 Please click on Config Manager which is in the bottom row second from the left 295 What appears is a listing of areas you can update on your site 296 The first of these areas is called Modify Title Text please click on this 297 What appears are the titles of various areas on the site for which you can change the headings 298 We won t change any of these for now but if you would like more information about how to change these titles you can run through the Homepage Training which discusses this area in more detail eknowhow Pty Ltd LU101008 25 Content Manager 299 The next tool we are going to look at is Content Manager which is in the top row second from the left 300 Please click on Content Manager 301 To recap Article Manager enables you to manage the majority of the left hand side navigation area 302 Almost all other content is managed via Content Manager 303 So please click on Content Manager 304 Please open the drop down and click on the first item Top Navigation Sections Content Manager Select Content Section Top Navigation Sections Please Select gt 1 lt Top Navigation Sections ion Upload Files fron Homepage Public Homepage User Homepage Footer Public
13. can be a default topic administrator I i 1 Motor Administration Internet 112 Please click on the drop down box at the top of the screen 113 Select Admin Admin and click 114 You will see this loads up a form with the properties for Admin Admin Administrator Manager fist one ee Surnames m Organisation C m emit C TTT Username posswors TE Contec sess Password Plaace ensure your password ic batween O and 12 charactere and contains at least one number letter and specal character eg atc O Achve E This administrator is the defauk she administrator C This administrator is the defeuk she topic ofministroter C Thie adrrinitrator can be a defaut topic administrator O Receive si internal Cuctimacy natiticatione wia emal C Before Profile Mailing my clerks mait this mmber of hours for ep apsroval E C Receive meccage mhan an admenictrator cdient modifies detales C All articles created by administrator must be hidden C Gains permission to the delete all chenes option in cent manager C Restrict charts to selected edministretore Access to Administration Toots C admnieisuroter Momager DO Article Manager O ask Us Manager 115 Fields with a red star are required fields which means that they cannot be left blank and require you to enter information eknowhow Pty Ltd LU101008 10 116 As you will see in the notation your passwor
14. cess to the content contained within the topics in this area 28 You are able to add as many topics to your site as you require 29 When each fopic is created you have the option of deciding which access level to place it under on your website 30 What you will notice down the left hand side is a Member Access area 31 Please click under Member Access on the topic Specials 32 Then click the category Top 6 33 What you will notice is that a message displays To access further information you must be a member of our site 7 34 This shows us that effectively this area is for members only eknowhow Pty Ltd LU101008 3 35 As part of this training we will show you how to set all this up for your website 36 Looking at the left hand side navigation area you will see the two access levels we have reviewed Public Access and Member Access 37 Looking now at the top left hand corner please click on the login button Login gt Click to Join 38 This will open a little username password box 39 Enter the user name ac this is the letter A followed by the letter C 40 Type the same for the password ac 41 Then click Login 42 What we have done is log in as Adrian Churchill 43 If you scroll up to the top you will notice that the Login button now reads Logout please do not click this 44 We have reviewed 2 out of the possible 4 levels of access
15. d must be between 8 and 12 characters and contain at least one number and a special character for example a dollar sign exclamation mark etc 117 Scrolling down the page you will see a series of checkboxes C Active C This administrator is the default site administrator C This administrator is the default site topic administrator C This administrator can be a default topic administrator C Receive all internal Custimacy notifications via email C Before Profile Mailing my clients wait this number of hours for my approval fo C Receive message when an administrator client modifies details _ All articles created by administrator must be hidden C Gains permission to the delete all clients option in client manager C Restrict clients to selected administrators 118 The first box is mandatory if you want this person to have access to the administration site of your website 119 By clicking Active you make this person s password and username valid to the administration site 120 The next check box this administrator is the default site administrator ensures that this administrator will be given notification about changes made by any other administrators of the website 121 The next button to take note of is Receive all internal custimacy notifications via email 122 Now the meaning of the term custimacy up until recently we used to call eknowhow software custimacy which is customer
16. dd button and put in another name 327 Scroll down and press Add Update 328 Go to training site and click on Refresh and there it is 329 Now what you ll notice is that it has only put it the fields that we just populated So it has the first person s name and phone number and the second person s name and mobile number 330 Let s go back to the Administration site 331 If you wanted to include a picture next to the name then in the content area please place your cursor and click on Insert Image click on browse and find a picture 332 Please delete the names you just added to Contact Us manager 333 The next item we will look at is the footer at the bottom of the website pages 334 Please go to the Jewels by June website and select the article Design and Creation Scroll down to the very bottom and you will see a footer at the bottom of the article that says Jewels by June This appears at the bottom of every article 335 Now we will show you how to change this footer 336 Please click on Content Manager in the top area second tool top row eknowhow Pty Ltd LU101008 28 337 Go to the drop down and click on Article client further information text 338 Now we can see the current footer Just above that place your cursor and type in the words Logged in 339 Scroll down to the bottom and click Add Update 340 This means that this footer
17. e function of this checkbox is to limit the content added by certain administrators to only show on the back end and not on the public site 131 Gains permission to delete all clients this is an option very rarely selected When chosen it gives the administrator the option to delete the entire database 132 Obviously this is something you want to be very careful about unless you are performing a database cleanse 133 Restrict clients to selected administrators when checked it ensures that the administrator can only view the records of clients of which they are the nominated relationship manager 134 Please tick the first box that says Active what this means is that Admin Admin is active and has access to the Administration site 135 Someone might un tick that if for example an administrator was going on holiday for four weeks and you didn t want that administrator to make changes to the site whilst they were out of the office Then when they get back to work it could be ticked again eknowhow Pty Ltd LU101008 12 136 Please scroll down to the first box where you will see Access to Administration Tools and we want to tick ALL of these boxes Access to Administration Tools F Administrator Manager O article Manager CO ask Us Manager Scroll down to O Client Manager tick all boxes Fi Docking Station Upload C add Manage Client Properties C Contact Us Manager o Content Manager CI What s New
18. eknowhow websites faster easier best Training 1 Content Insertion Introduction During this training session we will provide you with sufficient skills to create and structure content within your website This session is designed to get you to a point where you can configure and populate your website with content confidently and quickly In addition to the functionality we look at in this session further material is covered off in the second introductory training which will further benefit you when you start to insert content into the website Everything you do in Training 1 is included in our online technical user manual so you can rest assured that if you forget some of this session s teachings you will be able to locate the relevant information on the eknowhow website Demonstrate amp Explain Public Member view of site Please type in the web address www jewelsbyjune biz into the address area at the top of the internet browser window What you will see in front of you is a website developed by eknowhow and this is not a real website We will now go over the terminology of what you can see on your screen You can see in the top right hand corner of your screen Home Company Profile Contact Jewels by June This is called the top navigation area and that is where you would have the brochureware or brochure type information eknow
19. go to a specific page on Jewels by June type Click here to download 256 Highlight over Click here and in The Rich Text Editor in the second row 6 icons from the right is a white square with an arrow on it upload file click this Tick box to open in anew window 257 What appears is an upload file box 258 Tick the box to open the file in another window 259 Now click on browse to search our desktop for the file 260 Locate a file for upload we can load file types such as Word documents spreadsheets PowerPoint PDF music files and movie eknowhow Pty Ltd LU101008 22 files 261 Please click on OK 262 Now scroll down to the bottom of the page article page you will notice that there are 6 boxes 263 Check the one titled Archive 264 Checking this box brings up a calendar in which we can select a date for archiving the article 265 Select a date two months ahead 266 This means on the date selected this article will not be deleted from your website but will be archived The system will put the article into an archived area under the associated category 267 For example you may be running a seminar in September and thus you create an article on your site advertising this seminar When the event has passed and the article is redundant it is useful to have the article automatically archived 268 This ensures that there is no clutter on your site but sti
20. how Pty Ltd LU101008 1 10 Brochureware information included in this top area typically rarely needs updating 11 For example a top navigation area is called Contact Us which you would rarely have to update unless you change your phone number or address 12 The side navigation section includes value added information 13 The part that we supply initially when the website is designed and deployed is the insertion of the logos and imagery into the top inch and a half two inches of the screen 14 Every other area of the website is updatable by you 15 As part of this session we are going to show you how to update the items in the top navigation section A Jewels by June Microsoft Internet Explorer DE Fie Edt View Favorites Tools Help a Q O x A CD seach Servis O R B3 Address http www jewelsbyjune biz html s02_article article_view asp id 1468nav_cat_id 1298nav_top_id 578dsb 2 M gt E Links Site List eknowhow Administration 4 eknowhow Extranet J ekh Accounting Administration 4 Website Gurus Administration 4 websitegurus franchisee extranet Login gt Home Company Profile Contact Jewels by Jun Top Navigation Public Access Products Rings Rings 4 P Earrings ja N 4 Necklace Ne J Pendant vy sprains lt O Services Se i Member Access S gfe D Specials d D Bec s Article 9 Online Ordering Diamonds Colou
21. in the public access area and member access area 76 Now if we type elegance in the keyword search again and then click go 77 You will notice that the search only produces 6 article amp categories 78 The important point here is that because we are not logged in we are only searching the Public access area and not the Member access area 79 Any questions 80 Looking now at the right hand side we have a rotating image and this is called an animated GIF 81 Animated GIFs are image files that you are able to insert into your site yourself The one you see here is a 4 frame animated GIF which means it consists of 4 pictures that rotate constantly 82 The GIF files are created separately and uploaded onto the website The site does not provide you with the functionality to create these but once created in a graphics program you have the ability to easily upload them to your site 83 eknowhow can create and design these for you at a nominal fee 84 Regarding this area on the right hand side of the page there are a number of different structures that you can have In this instance we have elected to have one animated GIF and a What s New box 85 You can see the What s New box contains a list of the articles most recently added to the site eknowhow Pty Ltd LU101008 7 86 This is a great way for visitors to your site to be able to easily see the most recent information added to the site and by clicki
22. is going to appear if you are logged in as a member of the website 341 In the drop down box you will see what we just clicked on Article client further information text directly above that is Article public further information text click on that please 342 In the content area type not logged in and Add Update 343 Now go to the Public site and click Refresh Go to the Topic we created lt your name gt Topic then category 1 and the article Scroll down to the bottom and there is the footer we created As we are not logged in it is showing the Not logged in footer 344 Everything else is fairly intuitive however we will go through a few more in the Content Manager 345 Click on the drop down box and scroll down to privacy policy and disclaimer and select this Go to the training site and on the bottom right you can see where the privacy policy appears on your site 346 Go back to the Administration site and go to the drop down Then click where it says Click to join header text 347 Click on that please this is the text on the header of the click to join page 348 Please go to public site 349 Now click on Click to join and we can see the header scroll down and we can see the footer 350 Now that completes our training for this Training 1 eknowhow Pty Ltd LU101008 29 351 What we have been through is only 5 of the functionality offered by eknowho
23. ite eknowhow Pty Ltd LU101008 8 97 What we are going to do now is login to the administration site Please refer to the email sent from eknowhow with your login details 98 Once you have logged in you will see 16 tools that enable you to manage your whole site running across the top of the page 99 These tools enable you to do everything from updating and adding in new clients changing pages on the site profiling your clients even full reporting on what your clients have been doing 100 We aren t going to cover all 16 tools in today s session 101 We are going to focus closely on 4 tools 102 Administration manager this manages who has access to different parts of the administration site 103 Content manager this assists you to manage the content on the site 104 Services manager this area looks after the contact in Our Services area in the top navigation 105 Article manager this area works to assist you manage add edit and delete all the value added information down the left hand site of the site the topics categories and articles 106 We will also provide an overview of some of the other tools a few of these will be covered in much more detail in Training 2 Administration Manager 107 Please click Administration Manager 108 What we will do first is show you how to add in administrators to the site 109 The website administrator s you assign for
24. lf of the page Feature Article a Enter to win or a chance to win 800 worth jewellery Please take a few moments to complete our quick nd let us know which variety of jewellery you would most like to be given on a special Click on this article 205 Click on this article please 206 You will see the article load up 207 Highlight over the first 3 paragraphs eknowhow Pty Ltd LU101008 18 208 Place your mouse on the highlighted area and click the right hand button on the mouse and select copy from the menu that appears 209 Now go back to your administration site 210 Your cursor should still be flashing under the scissors 211 Now look at the Rich Text Editor and now at the bottom row 212 Working left to right you will see two paste buttons can you click on the first paste icon please 213 The important point here is that contact can carry formatting coding behind the scenes which you don t want interfering with your new article this paste button removes this formatting 214 If the formatting does carry across to your article you can use the undo icon which is located in the Rich Text Editor top row second last icon from the right 215 Click on undo please 216 Please click on the second paste icon from the left moving right the 4 icon along 217 This pastes all the content in however it strips out all the formatting that we didn t want and it is this functionality th
25. ll allows your clients to be able to find the information they require 269 Check the Delete box 270 This enables you to choose a date in the future in which the article will be deleted from your site This means that the article is unable to be recovered once deleted 271 We recommend deleting articles that are no longer of use to you as this frees up allocated bandwidth If you exceed your monthly bandwidth allocated by eknowhow you will be charged accordingly 272 Now scroll down and click Add Update 273 You have just created an article and now we will go and view 274 Please look at the left side of the site and click the button Public Site eknowhow Pty Ltd LU101008 23 275 You will see your topic displayed under Public Access on the left hand side of the website in the navigation 276 Click on your topic and you will see category 1 and category 2 display 277 Click on category 1 and your new article will display as the webpage 278 You will see in the article containing your image the content which is justified the bolded italicized underlined and coloured text 279 Click on Click here to visit Jewels by June This will open the linked website a new window 280 Click on Click here to visit a specific page This will open up the specific page in a new window 281 Click on Click here to download a file this loads up your file 282 Congratulation
26. munication to members can be 63 However you do not want to discourage people wanting to join your site by requiring them to fill in time consuming information that they see as unnecessary 64 Training session 2 will teach you how set up an efficient set of client properties and to search your client data for specific information 65 Could you please now look at the keyword search area on the top right hand side of the screen 66 The keyword search will automatically search for the word submitted in every article on the website 67 Could you please type in the word elegance and click go 68 As you can see results show that the search has found 10 articles amp categories containing elegance If you click on the first one it takes you through to the article 69 Now please scroll down to the bottom of the page and click on the grey button that says Back 70 Due to the way eknowhow software has been developed when navigating backwards in your website we encourage you to always use the back button on the website rather than the back button on your web browser 71 Now please click the Logout button eknowhow Pty Ltd LU101008 6 72 A dialogue box that reads Are you sure you want to log out will appear 73 Please click yes 74 Now we logged out 75 When we were logged in before and we typed in elegance we were searching for this word in every article
27. ng on the links in the What s New box you are taken straight to the articles 87 You can have either of these What s New Box animated GIF ora combination included in your own site 88 What we have done so far in this session is cover off the public view and member view of the site Administration Area 89 What we are going to do now is go into the administration site of your website 90 Please note this carefully as it is very important 91 Please look at the address in the top area of the screen and click your cursor in the address bar then delete the website address Please type in your web address URL 92 At the end of your address after the extension com au nz org biz type in forward slash html forward slash admin and then click enter 93 The administration site of your website will load up in front of you 94 The important point to note here is that you do not need any special software on your computer all you need is to have access to the internet and you can gain access to the administration area 95 The administration area allows you to control the configuration of the sites content and who has access to both the websites 96 The eknowhow software replaces the need for expensive and clunky content management or database management systems as you could be sitting in an airport lounge or an internet caf effortlessly make changes to your webs
28. o your article 245 Please scroll down to the very bottom of your text and type in click here to visit Jewels by June 246 Now highlight over the Click Here and go to the Rich text editor bottom row and eight icons from the right is an insert internal hyperlink icon click on that which will bring up a dialogue box 247 After the 2 forward slashes in the URL area type in jewelsbyjune biz 248 Click OK you will notice the click here will appear as a link which can t be clicked and activated at this stage 249 At the end of where you type in click here to go to Jewels by June type in click here to visit a specific page on Jewels by June eknowhow Pty Ltd LU101008 21 250 Now highlight over Click Here and go back to Jewels by June site 251 Click on the first article you see and place your cursor in the address bar and copy the address 252 Now going back to your site in the Rich Text Editor click on the same icon we just used i e insert external hyperlink 253 Make sure you highlight over the http and delete it then paste in the address to the specific page F External Hyperlink Microsoft I f 1 Highlight and P http v delete the http S AEE P Open in new window NJ C Enable reporting on link URL http 4 2 Paste in new address Cancel 254 Click OK 255 Now back in your text window after click here to
29. red Gemstones Should you have any further questions please click here to email us Jewels by June Limited 2004 Poll Who do you WOULD YOU LIKE receive gifts from TO LEARN MORE ABOUT most often O parents O Hubby Boyfriend lt Back Bookmark O wife irifriend O Friends e x eknowhow Privacy Policy amp Disclaimer amp internet 16 Now looking at the left hand side navigation we will explain the terminology you need to be aware of to operate the software 17 We will go through it now and as we progress through the session today it will become so familiar to you that you will have no trouble recalling it at a later date eknowhow Pty Ltd LU101008 2 18 Looking at the left hand side navigation you can see a topic towards the top titled Services 19 Please click on Services 20 Underneath that you have the category Trend Guide 21 Click on that please 22 This will bring up an article on the page in front of you 23 Now to reiterate Services is called the topic Trend Guide is called the category and clicking these brings up an article 24 The terminology we use is topic category and article 25 You can add as many topics on the site as you like and as many categories under each topic as you wish 26 You will notice that what we have been doing is clicking in the Public Access area 27 Public Access is an example of an access level and anyone surfing the web can gain ac
30. ry about the 5 check boxes below 161 What we want to do in this instance is make it accessible by everyone so please click this button 162 Then Click on Add update 163 This will take you back to the Manage Add Topics Box 164 If you scroll down in this box you will see your topic right down the bottom 165 Click back 166 Now we are going to add some categories to that topic eknowhow Pty Ltd LU101008 15 167 When you get back to the initial Article Manager page please open the dropdown and select the topic you have just created 168 When you do this you ll see a button and a drop down box appear 169 Click on the Manage Add Categories button 170 Click on the Add button and in the title area type Category 1 171 Then click Add Update 172 Click on the Add button again 173 Type in category 2 174 Click Add Update 175 We have now created two categories category 1 and category 2 176 Click on the Back button on the bottom left and this will take you back to the initial page again 177 Open the second drop down box and select category 1 178 Anew box appears which says sorry there are no articles to display 179 What we will do is add an article or a page to the website under your Topic and Category 1 180 Please click on the Add Article button which is in the top left corner 181 You will notice a ti
31. s you created a webpage Now it really is that easy to add content to your website 283 Please go back to the administration site and what we are going to do is move your Topic up to the top of the Public Access area 284 Since we are changing the topic settings we want to select Article Manager then Manage Add Topics 285 Scroll down to the very bottom On the far right hand side of the box you will see small arrows 286 Click on the up arrow next to your topic once which will move the topic up one position This can be repeated to move your topic to where you would like it positioned 287 There is a short cut to do this place your mouse over your topic you will see 4 arrows appear 288 Left mouse click and hold Now you are able to drag it to another position Only drag the topic within the confines of the box if you drag eknowhow Pty Ltd LU101008 24 it outside the box you will completely jumble the order of your topics 289 If you would like it at the top of the like drag it up 3 or 4 items and then let go and then repeat this process till it is where you would like it 290 Above this box is a grey button Sort Alphabetically this allows you to sort your articles into alphabetical order 291 Please note if you accidentally click sort alphabetically you ll spend all day re ordering your topics Config Manager 292 You will recall how you ve been viewing articles in the Publi
32. tle and a teaser load up 182 Below that you can see a grey area with a number of icons appearing 183 We refer to this as the Rich Text Editor and we will use this phrase throughout the rest of the training so please try and remember eknowhow Pty Ltd LU101008 16 Verdana Helvetica Arial Small v BZU Q a El m 2 ROR ESBS FREE CSN MAA 184 eknowhow has built this functionality to look similar to normal word processing functionality 185 The benefit of this is that you do not need any IT experience to add content to the website 186 You will see the recognizable features bold italic underline cut and paste etc 187 In the title area type the name used previously which is your name then article 188 The title is also what will appear in the subject box of an email if you profile mail out a link to the article to your clients 189 The teaser on the next line down is used to inform your reader or entice them into the article for example please type 20 off 190 The next line says key word remember when we typed in I earlier the system automatically looked for elegance in every article on the site 191 We also recommend adding key words to help optimise your website s search engine listing 192 The functionality can also be used to add other words a user might search for which are associated with the content of the article but don t appear in it
33. tranet Be AEA ation E Webste c Gurus Administratio rag eker sian E a Public Access a Feature Article oa EE Enter i to win nge 800 v arth seu R ery Ple take a few moments he complete ur quick Specials nee and fate ee kaw AIRAN aller fou uodld mare like toide MVEN ENa ipsdal O Bec s Article E casion 2 Online Ordering vices Mehe Access Poll 1 ho do you receive gifts from most often O parents O Hubby Boyfriend O wife Girlfriend O Friends ey Privacy Policy amp Disclaimer Internet 147 What we want to do is to create the topic category article structure we have just seen 148 Please go to the administration site of your website and click on Article Manager which is on the top row 5 one along from the left 149 What you will see come up are 3 grey buttons and a drop down box click on the Manage Add topics button please 150 What we are going to do is add a fopic a couple of categories and an article or webpage on the training site 151 Click on the Add button 152 Inthe title area at the top of the page please type in your name then topic e g Melissa s Topic or David s Topic 153 Now what you will notice just below that are four circle buttons Title Robs Topic Extranet topic Accessible by everyone Accessible only by logged in clients O Restricted access to specified clients Fa Lad r 16 1 i oO
34. ts Areas of Interest Click to expand amp profile your interests Poll Who do you receive gifts from Username jac O parents Passvord O Hubby Boyfriend i Wife Girlfriend Confirm Password Oirean O Friends Email leknowhow eknowhow com Logged on as Adrian Churchill Privacy Policy amp Disclaimer Done Internet 53 This is a button that members of your website can use to update their profiles and put in new user details and passwords 54 For example please you click Do you want to receive our newsletter as Yes 55 Now in the field that asks Age select Age lt 25 56 This means that the site would be able to communicate particular information that is relevant to people aged lt 25 and who would like to receive the newsletter 57 So instead of sending random email communication to clients we have the ability to send relevant targeted emails 58 Scroll down and click Cancel 59 Please note that the client has theoretically updated their profile in your database eknowhow Pty Ltd LU101008 5 60 When setting up the Edit User Details Area it is important to gather as much information from your members as possible 61 The software enables you to include as many client properties as you like for example eknowhow uses this software and has over 50 client property fields in the database 62 The more information you gather the more specific and targeted your com
35. w We strongly recommend you practice what we have been through 352 Practice creating and inserting demonstration articles on your site before you add your actual homepage content 353 Once you have had practice and applied the learnings from this training session we recommend that you move on to the next training session Go to and review Technical User Manual 354 The next item we want to show you is the technical user manual so please go to www eknowhow com and login hint your username and password should be your first and last name all as one word all lower case 355 Please click on the technical user manual introduction now even though we have been over much of this today we still advise that you spend some time reviewing the information included here It will assist you with ongoing questions 356 You will also find more information on the eknowhow Rich Text Editor The Rich text editor converts what looks to us like typing into html code 357 The 3 Style Guides are also provided here these are also worth your while to read and print 358 There is an option for you to download this information and we recommend you do 359 If you cannot find the answer to your technical questions by going through the technical user manual and performing a keyword search for your enquiry we ask you to fill in a technical support form 360 Please click on Support in the left hand side navigation and then
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