Wireless Router Setup Manual
Contents
1. If you choose to use Push N Connect WPS the security methods supported are WPA PSK and WPA2 PSK WEP with Shared key authentication is not supported by WPS If you install a NETGEAR adapter that supports WPS follow its installation procedures to guide you through establishing a wireless secure connection using WPS The following instructions assume that you are using Push N Connect to configure the router for the first time or the router is in its default state and you are connecting to a WPS capable device For more information on setting up a mixed network of WPS capable and non WPS capable devices see the online User Manual To configure the router and create a secure network connection between router and client 1 Press the Push N Connect button on the front of your router The router WPS button will start to blink e The router will enable WPA WPA2 security with a PSK security password and will create a random SSID e It will then transmit its SSID and security settings to your client device e A message should display on your client device noting the connection status 2 Go to your client device and follow the instructions on your client device networking utility for connecting to the router You have approximately 2 minutes to complete your connection If no connection is detected e The WPS light will cease blinking e Neither the SSID nor the WPA WPA2 security settings will be configured on the rou2. Time DHCP Server Enabled Time Zone GMT Time Zone Adjusted for Daylight Saving Disabled Technical Specifications 41 Table 1 Home Router Default Configuration Settings continued Feature Default Setting Firewall Inbound communications coming in from the Internet Disabled bars all unsolicited requests Outbound communications going out to Enabled all the Internet Wireless Wireless Communication Enabled SSID Name NETGEAR Security Disabled Broadcast SSID Enabled Transmission Speed Autoa Country Region United States North America only otherwise varies by country and region RF Channel Auto Operating Mode Up to 145 Mbps Data Rate Best Output Power Full a Maximum Wireless signal rate derived from IEEE Standard 802 11 specifications Actual throughput will vary Network conditions and environmental factors including volume of network traffic building materials and construction and net work overhead lower actual data throughput rate Restoring the Default Password and Configuration Settings You can restore the factory default configuration settings that reset the router s user name to admin the password to password This procedure will erase all the current configuration settings and restore the factory defaults 42 Technical Specifications To restore the factory default configuration settings 1 The
3. aa q Before running the Smart Wizard on a corporate PC to set up your home gt router check with your company s network support staff Corporate network settings or Virtual Private Network VPN client software might conflict with the default settings of a home router If you are unsure about whether there might be a conflict use a different computer Manual Setup If you cannot or prefer not to use the Smart Wizard see Manually Installing Your Router on page 13 For example if you are connecting to a Mac are using a Linux operating system or are technically knowledgeable select this option If you choose to use this option and install your router manually for best results install and set up your router in this order 1 Install and connect your wireless router to your network see Connecting Your Wireless Router on page 14 2 Set up your wireless router for Internet access see Setting Up Your Router for Internet Access on page 19 3 Configure your wireless network and select wireless security settings to protect your wireless network see Configuring Your Wireless Network on page 23 Updating Your Router Firmware NETGEAR is always improving the operability and features included with your router To make it easy for you to receive the best most up to date features of your router NETGEAR provides a variety of methods for updating your product 6 Getting to Know Your Wireless Ro
4. Enter Client s PIN Next Figure 18 Using either method the client wireless device will attempt to detect the WPS signal from the router and establish a wireless connection in the time allotted e Ifno connection is detected The router WPS screen displays a message confirming that WPS did not establish a connection with a wireless client device Neither the router s SSID nor the wireless security settings were configured on the client device e Ifa connection is established The router WPS screen displays a message confirming that the wireless client was successfully added to your wireless network The router s SSID and wireless security settings were successfully transmitted to the client the client now shares the same security settings as the router 4 Note your SSID and security key whether previously set or generated for your wireless network To access the Internet from any computer connected to your wireless router launch a browser such as Microsoft Internet Explorer or Firefox You should see the wireless router s Internet LED blink indicating communication to the ISP y If you are planning a mixed network of WPS capable devices and non WPS capable devices NETGEAR suggests that you set up your wireless network and security settings manually first and only use WPS for adding the WPS capable devices For more information on setting up your wireless network and config
5. Wireless Router Setup Manual NETGEAR NETGEAR Inc 350 E Plumeria Drive Santa Jose CA 95134 USA February 2009 208 10337 01 v1 0 2008 by NETGEAR Inc All rights reserved Trademarks NETGEAR and the NETGEAR logo are trademarks of NETGEAR Inc Microsoft Windows and Windows NT are registered trademarks of Microsoft Corporation Wi Fi Protected Setup is a trademark of the Wi Fi Alliance Other brand and product names are registered trademarks or trademarks of their respective holders Statement of Conditions In the interest of improving internal design operational function and or reliability NETGEAR reserves the right to make changes to the products described in this document without notice NETGEAR does not assume any liability that may occur due to the use or application of the product s or circuit layout s described herein Contents Wireless Router Setup Manual Getting to Know Your Wireless Router Unpacking Your New Router ccci ceca issecccecescnndsnncsseccexevesseesaceieeinneenaativanesseobstenaunienieees Hardware Features E T EE A aa ame a Ree Back Panel Router babi L cree Positioning Your Wireless Router in Installing Your Wireless Router Updating Your Router Firmware dabmbaiae aoaoina gian Installing Your Router Using the Smart Wizard 0 0 0 0 cece tet ete I Using the Smart Wizard E T Accessing Your Router Aieri In stallation PAE A E E TE T cae E A N E AA
6. 10BASE T 100BASE Tx or 1000BASE T RJ 45 44 Technical Specifications Related Documents This section provides links to reference documents that you can use to gain a more complete understanding of the technologies used in your NETGEAR product Document Link Internet Networking and TCP IP Addressing http documentation netgear com reference enu tcpip index htm Preparing a Computer for Network Access http documentation netgear com reference enu wsdhcp index htm Glossary http documentation netgear com reference enu glossary index htm Related Documents 45 46 Related Documents Registration and Certifications Product Registration Support and Documeniation Register your product at hitp www NETGEAR conv register You must register before you can use our telephone support service Product updates and Web support are always available by going to http Avww NETGEAR com support Setup documentation is available on the CD on the support website and on the documentation website When the wireless router is connected to the Internet click the KnowledgeBase link to view support information or click the Documentation link to view the online User Manual for this wireless router Maximum Wireless Signal Rate Derived from IEEE Standard 802 11 Specifications Actual data throughput will vary Network conditions and environmental factors including volume of network traffic building m
7. a Turn the power off and back on to see if the router recovers b Clear the router s configuration to factory defaults This will set the router s IP address to 192 168 1 1 This procedure is explained in Restoring the Default Password and Configuration Settings on page 42 If the error persists you might have a hardware problem and should contact technical support e Internet Light Stays Amber When the router is turned on the Internet light turns amber for about 20 seconds and then turns green If the light does not turn green the router has a problem If the Internet light is still amber 1 minute after turning on power to the router a The Internet is not accessible Confirm that you have the correct internet setting Troubleshooting 33 b Clear the router s configuration to factory defaults This will set the router s IP address to 192 168 1 1 This procedure is explained in Restoring the Default Password and Configuration Settings on page 42 c Turn the power off and back on to see if the router recovers Internet or LAN Port Lights Not On If either the LAN or Internet lights do not light when the Ethernet connection is made check the following Make sure that the Ethernet cable connections are secure at the router and at the computer b Make sure that power is turned on to the connected computer c Be sure you are using Ethernet cables like the cable that was supplied with the wireless router
8. the Ethernet cables for your wired computers 2 Getting to Know Your Wireless Router To ensure proper heat dissipation and for router stability it is important that you connect the stand and place your router in an upright position Hardware Features Before you install and connect your router take a moment to become familiar with important information on the label and with the front and back panels of the router especially the status lights on the front panel Front Panel The router front panel shown in Figure 3 contains status lights For more information on interpreting the status lights see Verifying Your Connection on page 18 and Checking Basic Router Functions on page 32 Power On Amber On Green Blink Amber Blink Green Off Internet On Amber On Green Blink Green Off Wireless On Blue Blink Blue Off LAN Ports 1 4 rs On Green L Blink Green On Amber Blink Amber Off WPS buiton light Blink Green On Green Figure 3 Getting to Know Your Wireless Router The router is performing the power on self test diagnostic The power is on and the router is ready A software update is in progress The firmware is corrupt See Checking Basic Router Functions on page 32 to restore your firmware Power is not being supplied to the router No IP address acquired The wireless router has acquired an Internet ad
9. 23 7 Click Apply to save your settings and complete your connection You should now be connected to the Internet Manually Installing Your Router 21 If you do not connect successfully e Review your settings and make sure that you have selected the correct options and typed everything correctly e Contact your ISP to verify that you have the correct configuration information e Read Troubleshooting on page 31 If problems persist register your NETGEAR product and contact NETGEAR Technical Support 22 Manually Installing Your Router Configuring Your Wireless Network This section describes additional configuration and testing for your network after you have performed basic installation of the Wireless N Router For a wireless connection the router and each wireless computer must use the same SSID also called the wireless network name and the same wireless security NETGEAR strongly recommends that you use wireless security A Indoors computers can connect over wireless networks at a range of several hundred feet This can allow others outside of your immediate area to access your network Specifying Wireless Settings The Wireless Settings screen lets you set your wireless network connections specify your network name SSID and set the wireless security option for your router To configure the wireless network you can either manually specify your network name and your wireless security settings s
10. Firefox You should see the wireless router s Internet status light blink indicating communication to the ISP Using Push N Connect WPS to Configure Your Wireless Network If your wireless clients support Wi Fi Protected Setup WPS you can use this feature to configure the router s SSID and security settings and at the same time connect a wireless client securely and easily to the router computers that will connect wirelessly to the router are clients Look for the amp symbol on your client device WPS will automatically configure the SSID and wireless security settings for the router only if the router is in its default state and transmit these settings to the wireless client at the same time However if the router has already been configured using one of the following methods e Manually and either WPS PSK or WPA2 PSK security has been enabled and an SSID selected or e Push N Connect has been used to configure the router and establish a connection between the router and a client when the router is in its default state 1 For a list of other Wi Fi certified products available from NETGEAR go to http www wi fi org Configuring Your Wireless Network 25 then additional wireless clients can be connected quickly and simply by using the WPS method of connecting to the wireless network In this case the router preserves its existing wireless settings SSID and security and transmits them to the WPS capable client
11. Resource CD into your Windows PC The CD will automatically start and detect the language you are using on your PC Select a different language option if you prefer gt If the CD does not automatically start browse the CD and double click on N g In the CD s menu click Setup to start the Smart Wizard When the Smart Wizard prompts you about updates click Yes to check for updates for your router or No to update later for more information see Setting Up Your Router for Internet Access on page 19 or the online User Manual Follow the remaining instructions and prompts The Smart Wizard guides you through installing your router connecting your router to the Internet configuring your wireless network settings and selecting the optimum security protection for your network If you choose not to select a security option during installation you can always access the router s user interface later to select a security option see Configuring Your Wireless Network on page 23 J To ensure optimum performance of your high speed wireless router the wireless adapter card for each computer in your network should support the same technology as your router For more information see the online User Manual At the close of installation the Smart Wizard places a Router_Setup html file on your computer s desktop so that you can view the router settings It also places the Router Login N shortcut on
12. See Connecting Your Wireless Router on page 14 for instructions For more information on WPS functionality and advanced features see the online User Manual Troubleshooting Login Problems If you are unable to log in to the wireless router check the following e 34 If you are using an Ethernet connected computer check the Ethernet connection between the computer and the router as described in Checking Basic Router Functions on page 32 Make sure you are using the correct login information The factory default login name is admin and the password is password Make sure that the Caps Lock is off when entering this information Make sure your computer s IP address is on the same subnet as the router If your are using the recommended addressing scheme your computer s address should be in the range of 192 168 1 2 to 192 168 1 254 Refer to your computer s documentation or see Preparing a Computer for Network Access in Related Documents on page 45 for help with configuring your computer gt If your computer cannot reach a DHCP server some operating systems will assign an IP address in the range 169 254 x x If your IP address is in this range verify that you have a good connection from the computer to the router then restart reboot your computer If your router s IP address has been changed and you don t know the current IP address log into the router at its default IP address of ht
13. is None but NETGEAR strongly recommends that you use wireless security To successfully implement wireless security check each wireless device to determine which wireless security option they support Your wireless router and all wireless devices connected to your wireless router must have the same security For details on the various security options see the User Manual A link to the User Manual is on your Resource CD To set up basic wireless connectivity 1 Log in to the wireless router by entering http www routerlogin net or http www routerlogin com in the address field of your browser Enter the default user name of admin and default password of password Click Enter 2 On the main menu select Wireless Settings to display the Wireless Settings screen which includes your Wireless Network and Security Options settings 3 Select a Wireless Network Name SSID The default SSID is NETGEAR gt The SSID of any wireless adapters must match the SSID you configure in the wireless router If they do not match you will not get a wireless connection 4 Set the Region Select the region where the router is located In the United States the regions is preconfigured by default 5 Select a Channel Usually it is not necessary to change the default channel settings unless you experience interference 6 Leave the wireless Mode set to its default setting By default your Security Options are set to None You c
14. router F as shown in Figure 11 5 Start your network in the correct sequence as described below A Failure to start or restart your network in the correct sequence could prevent you from accessing the Internet To start your network 1 Plug in the power and turn on the broadband cable modem or DSL modem Wait 2 minutes 2 Plug the end of the power adapter cord into the wall or a power strip and insert the other end into the power adapter outlet of your wireless router G shown in Figure 12 3 Make sure that the Power button on the back of your router H is in the power on state The button is depressed when in power on mode Wait 1 minute Manually Installing Your Router 17 Internet Figure 12 4 Turn on your computer It will take several minutes for your router to establish a connection with your computer and your Internet provider For DSL customers if software logs you in to the Internet do not run that mat Software You might need to go to the Internet Explorer Tools menu Internet Options Connections tab and select Never dial a connection Verifying Your Connection Verify that your router is connected correctly by checking the wireless router status lights as illustrated in Figure 13 18 Manually Installing Your Router Power The power light should turn solid green If it does not see Checking Basic Router Functions on page 32 NETGEAR Inte
15. the desktop for you to access the router s main menu You are now connected to the Internet Internet a ss SF ie Figure 6 To set up additional wireless computers in your network to access the router and connect to the Internet see Configuring Your Wireless Network on page 23 Accessing Your Router After Installation The Smart Wizard only appears when you first install the router or when the router is in its factory default state for example if you have reset the router to its default factory settings If you want to change the settings after installing and configuring your router using the Smart Wizard you must 10 Installing Your Router Using the Smart Wizard open a browser window and log in to the router You will also be prompted to check for new route firmware For more information see Configuring Your Wireless Network on page 23 Installing Your Router Using the Smart Wizard 11 12 Installing Your Router Using the Smart Wizard Manually Installing Your Router Before installing and connecting your router manually review the list below and make sure that you have all of the necessary information Follow these procedures if you are an advanced user or to install this router using a Mac or Linux system gt NETGEAR does not recommend or support adding a NETGEAR router behind another router or replacing a ga
16. A N Manually Installing Your Router 0 0 0c cece cece cee ceseecneeaeeeteeeseesaseesaesassesseeateateneeeee TK Connecting Your Wireless ROUTE sc cccsicicccccivecnnasnciaadneeaadadadedesrtiocennetnadeen tenance F Verifying Your CONNB CON sscesssssisnsa a Setting Up Your Router for Internet Access Configuring Your Wireless Network ccccccccceceeeeeeeeeeeeeeaeeseeeeeesaeeeteeeeetsaeetteseeeesees OO Specifying Wireless Settings ccccccssseeeeeeeeteeeeenees ST Cr rare reir rere 23 Setting Your SSID and Wireless Security anally E PAA E Using Push N Connect WPS to Configure Your Wireless Network Testing Basie Wireless Cannery mansmecscsmenieainanesnnanaanna Ride silt MOO Basit oop Chec omer ee ere eaten ee nr eee rn pee eee een eerie einer ere Checking Basic Router Functions Troubleshooting Login Problems leaden Checking the Internet Service Connection sssrinin OO Getting to Know Your Wireless Router Congratulations on your purchase of a NETGEAR high speed wireless router the RangeMax Wireless N Gigabit Router Model WNR3500v2 Before you begin installing your router check the package contents see Unpacking Your New Router on page 1 Become familiar with the front and back panels of your router especially the status lights and the important information on the router label see Hardware Features on page 3 Then read the section on Positio
17. Enternet to connect log in or disconnect These functions are performed automatically by the wireless router as needed To access the Internet from any computer connected to your wireless router launch a browser such as Microsoft Internet Explorer or Firefox You should see the wireless router s Internet LED blink indicating communication to the ISP The browser should begin to display a Web page 30 Configuring Your Wireless Network Troubleshooting If you have difficulties accessing the Internet use the Basic Setup Checklist to make sure that you have connected and set up your router correctly If your basic setup is correct then look for your problem in one of the subsequent sections gt For more information refer to the online User Manual A link to this document is included on the Resource CD and is also available from the router interface after the router is installed Click Documentation on the main menu Basic Setup Checklist The following items are the most common errors made when initially setting up a router Carefully review the checklist to make sure that you have followed the recommended procedures Be sure you always start your network in this sequence l 2 3 4 Turn off and unplug the modem from the power outlet Next turn off the wireless router and computer Turn on the modem and wait 2 minutes Turn on the wireless router and wait 1 minute Turn on the computer e Make s
18. Internet i Warning Do not install this device on top of any other electrical equipment or install any other equipment on top of this device Keep this device away from any heat sources such as direct sunlight heaters radiators or other A V receivers or devices that emit heat Installing Your Wireless Router To help you set up your router and get on the Internet quickly the Resource CD contains a Smart Wizard The Smart Wizard walks you through the steps required to connect your router modem and PC s configure your wireless settings and enable wireless security for your network When Getting to Know Your Wireless Router you have finished you will be Internet ready If you have a Macintosh or Linux system you need to use the manual installation method see Manually Installing Your Router on page 13 NETGEAR does not recommend or support adding a NETGEAR router behind another router or replacing a gateway with a a NETGEAR router You can set up your wireless router using one of two methods Smart Wizard Setup The Smart Wizard setup is available on your Resource CD See Installing Your Router Using the Smart Wizard on page 9 to use the Smart Wizard This is the easiest option The wizard guides you through the setup process It automates many of the steps and verifies that the steps have been successfully completed Smart Wizard requires a PC running Microsoft Windows
19. an configure your security now see Setting Your SSID and Wireless Security Manually on page 24 or Using Push N Connect WPS to Configure Your Wireless Network on page 25 or you can complete configuring and testing your basic Wireless Settings and then configure security 8 Click Apply to save your changes 24 Configuring Your Wireless Network To set up your computers for wireless connectivity 1 Program the wireless settings of each computer or wireless adapter to have the same SSID wireless network name as the router 2 Check that the wireless adapter on each computer can support the Mode and Security Option that you selected If you have a question see the online User Manual or review the settings you selected previously 3 Check that the Security Settings on each wireless device match the Security Settings of the router For example if you selected a security option requiring a passphrase then the same passphrase must be used for each wireless computer 4 Check that each wireless computer has a wireless link and is able to obtain an IP address by DHCP from the router Fora Windows PC go to the Control Panel and select Network Connections Q Check the Wireless Connections Properties and ensure that TCP IP Properties are set to Obtain an IP address automatically To access the Internet from any computer connected to your wireless router launch a browser such as Microsoft Internet Explorer or
20. aterials and construction and network overhead lower actual data throughput rate Federal Communications Commission FCC Compliance Notice Radio Frequency Notice This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occurin a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help 47 48
21. conds more before using the router Manually Installing Your Router 5 From the menu options in the left navigation pane click Setup Wizard The Setup Wizard screen will display Setup Wizard The Smart Setup Wizard Can Detect The Type Of Internet Connection That You Have Do You Want The Smart Setup Wizard To Try And Detect The Connection Type Now A O Yes No Want To Configure The Router Myself Next Figure 15 6 Select one of the following options e Select Yes to allow the Setup Wizard to detect your Internet connection When prompted click Next The wizard will assist you with configuring your wireless router to access the Internet x If you cannot connect to the wireless router check the Internet Protocol lt TCP IP properties in the Network Connections section of your Control Panel It should be set to obtain both IP and DNS server addresses automatically For assistance see your computer documentation or see the links in Related Documents on page 45 e Select No to set up the connection yourself Click Next and the Basic Settings screen will display Enter the required information for your ISP connection in the appropriate fields If you need assistance follow the Basic Settings Help screens on the router interface or see the online User Manual for this wireless router For more information about configuring settings see Configuring Your Wireless Network on page
22. d computer s on your Local Area Network LAN NETGEAR Figure 5 4 Getting to Know Your Wireless Router Positioning Your Wireless Router The wireless router lets you access your network from virtually anywhere within the operating range of your wireless network However the operating distance or range of your wireless connection can vary significantly depending on the physical placement of your router For example the thickness and number of walls the wireless signal must pass through might limit the range For best results place your router Near the center of the area where your computers and other devices will operate preferably within line of sight to your wireless devices Accessible to an AC power outlet and near Ethernet cables for wired computers In an elevated location such as a high shelf keeping the number of walls and ceilings between the wireless router and your other devices to a minimum Away from electrical devices which are potential sources of interference such as ceiling fans home security systems microwaves or the base for a cordless phone Away from any large metal surfaces such as a solid metal door or aluminum studs Large expanses of other materials such as glass insulated walls fish tanks mirrors brick and concrete can also affect your wireless signal Failure to follow these guidelines can result in significant performance degradation or an inability to wirelessly connect to the
23. dress Data is being communicated with the Internet No Ethernet cable is connected to the modem The wireless interface is enabled Data is being communicated over the wireless network The wireless interface is turned off The local port is connected to a 1000 Mbps device Data is being transmitted at 1000 Mbps The local port is connected to a 10 100 Mbps device Data is being transmitted at 10 100 Mbps No link is detected on this port Indicates WPS activity the device is in the 2 minute interval to synchronize security or there is a WPS error Security set to WEP WPA PSK or WPA2 PSK Back Panel The router back panel contains port connections described in Figure 4 1 Restore factory settings button Press for approximately 5 seconds to reset the router to the factory default settings 2 Four Local Area Network LAN 10 100 1000 Mbps Ethernet ports for connecting the router to your local computers 3 Internet Wide Area Network WAN Ethernet port for connecting the router to a cable or DSL modem 4 Power on off push button AC power adapter outlet for connecting the power adapter Figure 4 Router Label The label on the back of the wireless router shows the router s MAC address serial number security PIN power on off button and factory default access login information The ports on the router are color coded to distinguish your Internet port from the other four ports that connect to the wire
24. e Internet light is off verify that the Ethernet cable is securely connected between the cable or DSL modem and that both the modem and wireless router are turned on Obtaining an Internet IP Address If your wireless router is unable to access the Internet and your Internet light is amber check the wireless router to see if it is able to get an Internet IP address from your service provider Unless you have a static IP address your wireless router automatically requests an IP address from your service provider To check the Internet IP address from the browser interface 1 Log in to the wireless router Troubleshooting 35 2 Select the Router Status link under the Maintenance heading to check that an IP address is shown for the Internet Port If 0 0 0 0 is shown your wireless router has not obtained an IP address from your service provider If your router is unable to obtain an IP address from the your service provider the problem might be one of the following Your service provider might require a login Ask your service provider whether they require a PPP over Ethernet PPPoE login You might have incorrectly set the service name user name or password See Troubleshooting PPPoE on page 36 Your service provider might check for your computer s host name Assign the computer Host Name of your ISP account to the wireless router on the Basic Settings screen Your service provider might only allow one Ethernet MAC add
25. ee Setting Your SSID and Wireless Security Manually on page 24 or if the clients in your network are WPS capable you can use Wi Fi Protected Setup WPS to automatically transmit your WPA WPA2 security settings to the client device see Using Push N Connect WPS to Configure Your Wireless Network on page 25 y NETGEAR s Push N Connect feature is based on the Wi Fi Protected Setup WPS standard All other Wi Fi certified and WPS capable products should be compatible with NETGEAR products that implement Push N Connect For a complete overview of all the security configurations that can be implemented on this router see the online User Manual lf youconfigure the router from a wireless computer and you change the router s gt i i SSID channel or security settings you will lose your wireless connection when you click Apply You must then change your computer s wireless settings to match the router s new settings To avoid this situation use a computer that is connected to the router with an Ethernet cable Configuring Your Wireless Network 23 Setting Your SSID and Wireless Security Manually To specify the wireless settings you must know the following e SSID wireless network name The default SSID for the router is NETGEAR e The wireless mode 802 11g b or 802 11n that each wireless adapter supports e Wireless security option The router s default security setting
26. factory default settings will be restored so that you can access the router from your Web browser using the factory defaults Technical Specifications Network Protocol and Standards Compatibility Data and Routing Protocols TCP IP RIP 1 RIP 2 DHCP PPPoE PPTP Bigpond Dynamic DNS and UPnP Power Adapter North America 120V 60 Hz input UK Australia 240V 50 Hz input Europe 230V 50 Hz input Japan 100V 50 60 Hz input All regions output 12V DC 1 0A output Physical Dimensions 6 9 x 5 1 x 1 4 175 5 x 130 x 35 mm Weight 0 7 Ib 0 34 kg Environmental Operating temperature 0 to 40 C 322 to 1042 F Operating humidity 90 maximum relative humidity noncondensing Electromagnetic Emissions Designed to conform to the following standards FCC Part 15 Class B EN 301489 1 17 Class B EN300328 EN 60950 CE LVD Technical Specifications Use a sharp object such as a pen or a paper clip to press and hold the restore factory settings button located on the rear panel of the router for about 7 seconds until the Power light begins to blink see Back Panel on page 4 Release the restore factory settings button and wait for the router to restart and for the Power light to stop blinking and become solid amber 43 Interface Specifications LAN 10BASE T 100BASE Tx or 1000BASE T RJ 45 WAN
27. ge like this one Pinging www routerlogin net with 32 bytes of data Troubleshooting 37 If the path is working you see this message Reply from www routerlogin net bytes 32 time NN ms TTL xxx If the path is not working you see this message Request timed out If the path is not working correctly you could have one of the following problems e Wrong physical connections Make sure the LAN port light is on If the light is off follow the instructions in Basic Setup Checklist on page 31 Check that the corresponding lights are on for your computer s network interface card e Wrong network configuration Verify that the Ethernet card driver software and TCP IP software are both installed and configured on your computer Verify that the IP addresses for your router and your computer are correct and that both addresses are on the same subnet for example 192 168 1 x 255 255 255 0 Testing the Path from a Computer to the Internet After verifying that the path between your computer and the wireless router works correctly test the path from your PC to the Internet To test the path using ping from a Windows PC 1 From the Windows task bar click Start and select Run 2 In the field provided type cmd A command screen will display 3 At the gt prompt type the following ping n 10 lt IP address gt where lt IP address gt is the IP address of a remote device such as your ISP s DNS server 4 Pre
28. he address field of your browser and then click Enter 4 You can enter either of these addresses to connect to your wireless router http www routerlogin net or http www routerlogin com Manually Installing Your Router 19 A login window similar to the one shown in Figure 14 will display User name 3 admin v Password eeccccce Remember my password OK Cancel Figure 14 When prompted enter admin for the router user name and password for the router password both in lowercase letters For security reasons the router has its own user name and password gt The router user name and password are not the same as any user name or e password you might use to log in to your Internet connection The Firmware Upgrade Assistant screen will display Click Yes to check for new firmware recommended The router will automatically check the NETGEAR database for a new firmware image file If no new firmware version is available the message No New Firmware Version Available will display If you select No you can check for new firmware later see the online User Manual If new firmware is available click Yes and the router will automatically upgrade itself with the latest firmware Do not try to go online turn off the router shut down the computer or do A anything else to the router until the router finishes restarting When the Ready light stops blinking wait a few se
29. ions in Restoring the Default Password and Configuration Settings on page 42 Checking Basic Router Functions After you turn on power to the router check that the following sequence of events has occurred 1 When power is first applied verify that the power light is on see Front Panel on page 3 for an illustration 2 Verify that the power light turns amber within a few seconds indicating that the self test procedure is running 3 After approximately 20 seconds verify that The color of the power light changes to green b The LAN port lights are lit for any local ports that are connected If a port s light is lit a link has been established to the connected device If a LAN port is connected to a 1000 Mbps device verify that the port s light is green If the port is 10 100 Mbps the light will be amber c The Internet port is connected and its light is lit 4 Ifyou have enabled WPS to add a wireless client to your network verify that the push button light has started blinking After 2 minutes using the push button method or 4 minutes using the PIN method the WPS push button light should go off If the correct behavior does not occur check for a remedy from the following list e Power Light is Off If the Power and other lights are off see Connecting Your Wireless Router on page 14 check the following Make sure that the power cord is properly connected to your router and that the powe
30. method for adding the WPS client A WPS client can be added using the push button method or the PIN method Using the Push Button This is the preferred method Select the Push Button radio box and either press the WPS push button on the router or click the soft WPS push button on the screen as shown below The router will attempt to communicate with the client you have 2 minutes to enable WPS from the client device using the client s WPS networking utility Add WPS Client Select a setup method Push Button recommended You can either press the Push Button physically on the router or press the Button below soft Push Button OPIN Number Figure 17 Entering a PIN If you want to use the PIN method select the PIN radio box A screen similar to the one shown below displays Go to your wireless client and from the client s WPS utility obtain the wireless client s security PIN or follow the client s WPS utility instructions to generate a security PIN Then enter this PIN in the Enter Client s PIN field provided on the router and click Next You have 4 minutes to enable WPS on the router using this method 28 Configuring Your Wireless Network Add WPS Client Select a setup method Push Button recommended PIN Number If your Adapter supports WPS please click on Generate a client Security Pin to input on the AP Router Gateway and put the generated client PIN number here
31. nections which are accessible through the Control Panel of your computer If you are unsure about this refer to the documentation for your computer or see the link to TCP IP Addressing in Related Documents on page 45 If you are replacing an existing router disconnect it completely from your network and set it aside before starting to install your new router then go to To replace your wireless router on page 16 gt To connect the wireless router the computer and the modem 1 Turn off and unplug the power to the broadband cable modem or DSL modem 2 Locate the Ethernet cable A that connects your computer to the modem 3 Disconnect the Ethernet cable at the modem end only B You will connect it to the router later Figure 7 4 Locate the Ethernet cable that came with your NETGEAR product Securely insert one end of the Ethernet cable into your modem C and the other end into the Internet port of the wireless router D The Ethernet cable and the Internet port label are color coded 14 Manually Installing Your Router Internet Figure 8 5 Locate the Ethernet cable A that is still attached to your computer Securely insert the other end of the Ethernet cable into a port on the router such as port 4 E as shown in Figure 9 Connect any additional wired devices to your router by inserting an Ethernet cable from a device into one of the three remaining LAN ports Inte
32. ning Your Wireless Router on page 5 to ensure that you have selected the best location to install your router Unpacking Your New Router Your product package should contain the following items The Wireless N Router e A snap on stand for your wireless router e An AC power adapter varies by region e A yellow Ethernet cable e The Resource CD which includes The Smart Wizard Autorun exe A PDF version of this manual A link to the online User Manual aq After your router is installed and you have Internet access you can access gt a i the online User Manual by clicking Documentation on the main menu e Warranty and Support Information cards If any of the package contents are incorrect missing or damaged contact your NETGEAR dealer Keep the carton including the original packing materials in case you need to return the product for repair Getting to Know Your Wireless Router 1 To prepare your router for installation 1 Carefully peel off the protective film covering both sides of your router see Figure 1 Figure 1 2 Set up your wireless router by inserting the tabs of the stand supplied with your router into the slots on the bottom of your router as shown in Figure 2 Then remove the protective film covering the status light panel of the router IQ se oO Figure 2 3 Place your router in a suitable area for installation near an AC power outlet and accessible to
33. r adapter is properly connected to a functioning power outlet Check that you are using the power adapter supplied by NETGEAR for this product 32 Troubleshooting Check to ensure that the power button on the back of your router is in the Power On position button is depressed If the error persists you have a hardware problem and should contact technical support e Power Light Blinks Green Slowly and Continuously The router firmware is corrupted To restore your firmware Make sure your PC is connected to your router and the router is powered on b Insert the Resource CD that came with your router into your PC The CD will automatically start and detect the language you are using on your PC Select a different language option if you prefer Ifthe CD does not automatically start browse the CD and double click on iN c Inthe CD s menu click Supporting Software then click Netgear Firmware Recovery Utility and follow the prompts for the recovery process Installation of the utility places a NETGEAR Router Recovery N shortcut on the desktop d After firmware recovery is complete follow the prompts to restore your configuration settings Power Light Stays Amber When the router is turned on the Power light turns amber for about 20 seconds and then turns green If the light does not turn green the router has a problem If the Power light is still amber 1 minute after turning on power to the router
34. ress to connect to the Internet and check for your computer s MAC address If this is the case Inform your service provider that you have bought a new network device and ask them to use the wireless router s MAC address or Configure your router to spoof your computer s MAC address On the Basic Settings screen in the Router MAC Address section select Use this Computer s MAC Address and click Apply Then restart your network in the correct sequence see Basic Setup Checklist on page 31 Troubleshooting PPPoE If you are using PPPoE try troubleshooting your Internet connection To troubleshoot a PPPoE connection 1 2 3 36 Log in to the wireless router Select Router Status under Maintenance on the main menu Click Connection Status If all of the steps indicate OK then your PPPoE connection is up and working If any of the steps indicate Failed you can attempt to reconnect by clicking Connect The wireless router will continue to attempt to connect indefinitely Troubleshooting If you cannot connect after several minutes you might be using an incorrect service name user name or password There also might be a provisioning problem with your ISP Unless you connect manually the wireless router will not authenticate using PPPoE until data is transmitted to the network Troubleshooting Internet Browsing If your wireless router can obtain an IP address but
35. rnet Figure 9 6 Ensure that your network is now set up in the order shown in Figure 10 you are now ready to restart your network Manually Installing Your Router 15 Internet a SS lt il e In Figure 10 7 Start your network in the correct sequence as described in To start your network AN Failure to start or restart your network in the correct sequence could prevent you from accessing the Internet To replace your wireless router 1 Turn off and unplug the power from your broadband cable modem or DSL modem 2 Remove both Ethernet cables from your existing router but leave both cables attached to your computer and your modem 3 Locate the Ethernet cable A that is still attached to your computer Securely insert the other end of the Ethernet cable into a LAN port on your new router such as port 4 E as shown in Figure 11 Connect any additional wired devices to your new router by inserting an Ethernet cable from a device into one of the three remaining LAN ports 16 Manually Installing Your Router Internet Figure 11 4 Replace the Ethernet cable connected to your modem with the Ethernet cable that came with your router and insert one end into the same port on the modem Then insert the other end into the Internet port of your new
36. rnet The Internet port light should be lit If it is not make sure the Ethernet cable is securely attached to the wireless router Internet port d and the modem and that the modem is powered on Wireless The wireless light should be lit after turning on the Product p Family LAN A LAN light 1 4 should be lit for each connected computer on your network Green indicates that your computer is communicating at 1000 Mbps amber indicates communication at 10 100 Mbps If a LAN 4 light is not lit for each connected Ethernet cable make sure that the Ethernet cable from the computer to the router is securely attached at both ends and that the computer is turned on oO WPS The WPS light will blink if you are in the process of using WPS to wes add a wireless client or there is a WPS error See Using Push N Connect WPS to Configure Your Wireless Network on page 25 The WPS light will be lit if WEP WPA PSK or WPA2 PSK security is set Figure 13 Setting Up Your Router for Internet Access When configuring your wireless router manually you must log in to your wireless router to set it up initially and to make any changes to your wireless router s settings later The factory default state is reset when you use the Restore Factory Settings button See Restoring the Default Password and Configuration Settings on page 42 for more information To access the router 1 Type http www routerlogin net in t
37. ss Enter If the path is working correctly replies as inthe previous section will display If you do not receive replies e Check that your PC has the IP address of your router listed as the default gateway If the IP configuration of your PC is assigned by DHCP this information will not be visible in your PC s Network Control Panel Verify that the IP address of the router is listed as the TCP IP default gateway 38 Troubleshooting e Check to see that the network address of your PC the portion of the IP address specified by the netmask is different from the network address of the remote device e If your ISP assigned a host name to your PC enter that host name as the Account Name in the Basic Settings menu Troubleshooting 39 40 Troubleshooting Technical Specifications Default Configuration Settings This section provides factory default settings and technical specifications for the Wireless N Router Model WNR3500v2 Table 1 Home Router Default Configuration Settings Feature Default Setting Smart Wizard Disabled Router Login Router Login URL http www routerlogin net or http www routerlogin com Login Name case sensitive admin Login Password case sensitive password Internet Connection address MAC Address See router label MTU Size 1500 Local Network Router Lan IP address the Gateway IP 192 168 1 1 IP Subnet Mask 255 255 255 0
38. ter e A not successful message should display on your client device The WPS detection may have timed out try again If a connection is established The WPS light will cease blinking 1 Push N Connect can also be used to connect additional wireless clients if security is set to None 26 Configuring Your Wireless Network e The router will have generated an SSID implemented WPA WPA2 wireless security including a PSK security password and transmitted these settings to the client the client now shares the same security settings as the router e A Success message should display on your client device After configuring wireless security on your router either by using Using Push N Connect WPS to Configure Your Wireless Network on page 25 or by setting up wireless security manually see Setting Your SSID and Wireless Security Manually on page 24 you can add additional clients to your network by using the Push N Connect button or by logging in to your wireless router To add additional clients to your network using the WPS button 1 Press the WPS push button on the router 2 The router will attempt to communicate with the client you have 2 minutes to enable WPS from the client device using the client s WPS networking utility e Ifno connection is detected The client device networking utility screen should display a message confirming that WPS did not establish a connection with
39. teway with a NETGEAR router Internet service connection through an Internet Service Provider ISP The configuration information your ISP gave you Depending on how your Internet account was set up you might need the following information to set up your wireless router and access the Internet Host and domain name Internet login name and password frequently an email address and password Domain Name Server DNS addresses Fixed or static IP address Your ISP should have provided you with all the information needed to connect to the Internet If you cannot locate this information ask your ISP If you have cable modem service make sure that you are using the same computer on which you first set up your Internet account If you have not already done so Check the package contents of your router to ensure that it is complete see Unpacking Your New Router on page 1 Select an optimum location for your wireless router after reviewing the guidelines presented in Positioning Your Wireless Router on page 5 Manually Installing Your Router 13 Connecting Your Wireless Router Before you install your wireless router make sure that the Internet Protocol TCP IP Property settings on your computer are setto automatically obtain an IP address using DHCP and Obtain DNS server address automatically You can check these settings by looking at the TCP IP Properties of your Internal Network Con
40. the wireless router No security settings were transmitted or configured on the client device e Ifa connection is established The client device networking utility screen should display a message confirming that the wireless client was successfully added to your wireless network The wireless router s SSID and wireless security settings were successfully transmitted to the client the client now shares the same security settings as the router To add additional clients to your network using WPS from the router menu 1 Log in to the wireless router by entering http www routerlogin net or http www routerlogin com in the address field of your browser Enter the default user name of admin and default password of password Click Enter 2 On the router main menu select Add a WPS Client The Add WPS Client wizard screen displays Click Next Configuring Your Wireless Network 27 Add WPS Client New and easy way to connect to the Wireless Router via WiFi Protected setup WPS Awireless client has to support WPS function in order to use this wizard to add the client to your WPS enabled Wireless Router Please check the user manual and giftbox of your wireless client to see whether it supports the WPS function If your wireless client does not support the WPS function you have to configure your wireless client manually so ithas the same SSID and wireless security settings as on this router Figure 16 3 Select the
41. tp www routerlogin net see Restoring the Default Password and Configuration Settings on page 42 Troubleshooting e Make sure your browser has Java JavaScript or ActiveX enabled If you are using Internet Explorer click Refresh to be sure the Java applet is loaded Try closing the browser and reopening it again e Ifyou are attempting to set up your NETGEAR router as an additional router behind an existing router in your network consider replacing the existing router instead NETGEAR does not support such a configuration Ifyou are attempting to set up your NETGEAR router as a replacement for an ADSL gateway in your network the router cannot perform many gateway services for example converting ADSL or Cable data into Ethernet networking information NETGEAR does not support such a configuration Checking the Internet Service Connection If your router is unable to access the Internet check the Internet connection and then check the wireless router Internet Connection The cable or DSL modem status lights indicate if the modem connection is successful or not Check your modem documentation or call your Internet service provider for help with verifying that the modem has a successful connection e Wireless Router Internet Light is Green or Blinking Green If your Internet light is green or blinking green then you have a good Internet connection and your wiring is correct e Wireless Router Internet Light Off If th
42. ure the Ethernet cables are securely plugged in The Internet status light on the wireless router will be lit if the Ethernet cable to the wireless router from the modem is plugged in securely and the modem and wireless router are both turned on see Connecting Your Wireless Router on page 14 For each powered on computer connected to the wireless router with a securely plugged in Ethernet cable the corresponding wireless router LAN port status light will be lit The label on the back of the wireless router identifies the number of each LAN port see Restore factory settings button Press for approximately 5 seconds to reset the router to the factory default settings on page 4 Make sure the network settings of the computer are correct Troubleshooting 31 LAN connected computers must be configured to obtain an IP address automatically using DHCP For more information see the links in Related Documents on page 45 Some cable modem services require you to use the MAC address of the computer registered on the account If so in the Router MAC Address section of the Basic Settings menu select Use this Computer s MAC Address Click Apply to save your settings Restart the network in the correct sequence e Check the router status lights to verify correct router operation If the Power light does not turn solid green within 2 minutes after turning the router on reset the router according to the instruct
43. uring your wireless security settings see the online User Manual Configuring Your Wireless Network 29 Testing Basic Wireless Connectivity Once you have established basic wireless connectivity you can enable security settings appropriate to your needs To set up and test basic wireless connectivity 1 Log in to the wireless router by entering http www routerlogin net or http www routerlogin com in the address field of your browser Enter the default user name of admin and default password of password 2 Click Enter and select Wireless Settings from the main menu 3 Check the wireless configuration settings on all of your client devices and then test your computers for wireless connectivity e Make sure that the wireless adapter on your computers has the same wireless network name SSID as the wireless router e Make sure that the wireless security selection and password is the same on the router and all your client devices e Make sure all devices are powered on and that the wireless router s power button is in the on depressed position e Check that they have a wireless link and are able to obtain an IP address by DHCP from the wireless router Your wireless router is now configured to provide Internet access for your network Your wireless router automatically connects to the Internet when one of your computers requires access It is not necessary to run a dialer or login application such as Dial Up Networking or
44. uter e The Smart Wizard lets you check for and install updates as part of the setup activity see Using the Smart Wizard on page 9 e The router includes an update feature that lets you check for and install updates You must log in to the router to use this feature see Setting Up Your Router for Internet Access on page 19 or the online User Manual Getting to Know Your Wireless Router 7 Getting to Know Your Wireless Router Installing Your Router Using the Smart Wizard The Smart Wizard setup procedure should take about 15 minutes to complete Before using the Smart Wizard ensure that You are using a PC with Windows Vista Windows 2000 or Windows XP with Service Pack 2 and with a wired Ethernet connection not a wireless connection You have an Internet service connection through an Internet Service Provider ISP You have the configuration information provided by your ISP Using the Smart Wizard The NETGEAR Smart Wizard takes you through the procedure to connect your router modem and PC s It then helps you to configure your wireless settings and enable wireless security for your network The Smart Wizard guides you through the setup process by automating many of the steps At each step in the setup process the Smart Wizard checks to ensure that the steps you perform are successfully completed To set up your router using the Smart Wizard 1 Installing Your Router Using the Smart Wizard Insert the
45. your computer is unable to load any web pages from the Internet check the following e Your computer might not recognize any DNS server addresses A DNS server is a host on the Internet that translates Internet names such as www addresses to numeric IP addresses Typically your ISP will provide the addresses of one or two DNS servers for your use If you entered a DNS address during the wireless router s configuration restart your computer Alternatively you can configure your computer manually with a DNS address as explained in the documentation for your computer e Your computer might not have the wireless router configured as its default gateway Reboot the computer and verify that the wireless router address 192 168 1 1 is listed by your computer as the default gateway address Using the Ping Utility to Troubleshoot Most computers and routers have a diagnostic utility called ping that sends a request to a target device The device then replies The ping utility makes it easy to troubleshoot a network Testing the Path from Your Computer to Your Router You can ping the wireless router to verify that the LAN path from your computer to your router is set up correctly To ping the wireless router from a Windows PC 1 From the Windows task bar click Start and select Run 2 In the field provided type ping followed by the address of the router as in this example ping www routerlogin net 3 Click OK You should see a messa
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