ASUS Warranty Information Form
Contents
1. S ASUS Warranty Information Form Mr Mrs Ms Miss Telephone Number Address E mail Purchase Date 1 DD MM YYYY Dealer s Name Dealer s Telephone Number Dealer s Address Serial Number Important Please store this card in a secured location for future reference ASUS reserves the right to request this document before accepting repair requests E10162_WI500Q_1yr warranty_for Australia_V2_100x56mi2054 3il 15 00 57 This ASUS manufacturer warranty hereafter referred to as the Warranty is granted by ASUSTeK Computer Inc hereafter referred to as ASUS to the purchaser hereafter referred to as You of the ASUS product hereafter referred to as the Product This warranty card is being delivered with the Product subject to the following terms and conditions ASUS accredited Service Agents and Repair Centers will provide the services covered under this Warranty Warranty period of the Product This warranty applies for the period defined on the label sticker at the back of the Product Box Warrenty Period starting from the date the Product was first purchased by an end customer Date Of Purchase in the country of purchase If proof of purchase cannot be provided the manufacture date as recorded by ASUS will be deemed to be the start of Warranty Period Statutory Guarantees This warranty is given independently of any statutory2. Center website at http www asus com support contact ASUS for detailed locations ASUS reserves the right to interpret the provisions in this ASUS Warranty Information The information in this warranty card may change without prior notice Please visit the ASUS Support site at http www asus com support for current and complete ASUS warranty information 10 ASUS Service Center Contact Information 09 00 18 00 Mon Fri Australia 1300 278788 11 Special Local Service Information S This following clauses apply in the designated country terriroty only cy Australia ASUS products come with guarantees that cannot be excluded under the Australian Consumer Law You are entitiled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage You are also entitiled to have the products repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure You can find more information about the Australian Consumer Law on the ACCC website www accc gov au see under For Consumers tab ASUSTeK Computer Inc offers this Warranty in conjunction with any guarantees imposed by the Australian Consumer Law E10162_WI500Q_1yr warranty_for Australia_V2_100x56mi2054 3 15 00 58 ASUS Service Centre Contact Information Australia ASUS Service Australia Pty Ltd Service Hour 09 0
3. For more information please contact our Call Centre on 1300 278 788 ASUS contact details This warranty is provided by ASUSTeK Computer Inc No 15 Li Te Road Peitou Taipei 112 Taiwan Phone 886 2 2894 3447 E10162_WI500Q_1yr warranty_for Australia _V2_100x56m20154 311 15 00 58
4. once it is fully charged and not turned on Some electrical items are not designed to be left connected to the power supply for extended periods of time Periodically back up your data stored on the Product Keep the original packaging In case the Product needs to be returned for repair original packaging provides a better protection for the Product during transportation Please check the manual and the ASUS support website for troubleshooting solutions before contacting the customer service E10162_WI500Q_1yr warranty_for Australia _V2_100x56m20h54 33 15 00 58 When contacting ASUS Customer Service Before contacting ASUS technical support ensure that You have the Product in front of You and that it is turned on if feasible Please also be ready to provide the Product s serial number the model name and proof of purchase Technical support hotline phone number can be found at You will be requested by ASUS to perform some of the Product s troubleshooting tasks or actions which may include the following Restoring the Product s operating system factory installed drivers and applications to the factory default settings Installing updates patches or service packs Running diagnostic tools and programs on the Product Allowing the ASUS technical support agent to access the Product with remote diagnostic tools when available Performing other reasonable activities requested by ASUS which will assist
5. to forgotten or lost security passwords I Unusability of or damage to the Product caused by contamination with hazardous substances diseases vermin or radiation m Fraud theft unexplained disappearance or willful act n Unusability or damage to the Product caused by installing and using the Unlock Device App which is a utility that will unlock your Product s boot loader but will render the Product s warranty null and void Except as provided in this warranty and to the maximum extent permitted by law ASUS is not responsible for direct special incidental or consequential damages resulting from any breach of warranty or condition or under any other legal theory including but not limited to loss of use loss of revenue loss of actual or anticipated profits including loss of profits on contracts loss of the use of money loss of anticipated savings loss of business loss of opportunity loss of goodwill loss of reputation loss of damage to or corruption of data or any indirect or consequential loss or damage whatsoever caused including the replacement of equipment and property any costs of recovering or reproducing any data stored on or used with the Product The foregoing limitation shall not apply to death or personal injury claims or any statutory liability for intentional and gross negligent acts and or omissions by ASUS Some jurisdictions do not allow the exclusion or limitation of incidental or consequenti
6. 0 18 00 Mon Fri excluding public holiday Technical Support 1300 2787 88 Website www asus com au Address Sydney Unit 6 75 Parramatta Rd Silverwater NSW 2128 Melbourne Suite K114 Port IT 63 85 Turner Street Port Melbourne VIC 3207 Brisbane Unit 3 544 Kessels Rd Macgregor QLD 4109 Perth Shop 7 11 13 Marchant Way Morley WA 6062 New Zealand Tech Master Ltd Authorised Service Partner Service Hour 09 00 18 00 Mon Fri excluding public holiday Technical Support 0800 278 788 Website www asus co nz Address 726D Great South Road Penrose Auckland 1061 New Zealand Procedure for making a warranty claim a To make a claim You can do one of the following things Contact our Call Centre by telephone on 1300 278 788 or Visit Your retailer place of purchase and lodge the claim personally with retail staff or Visit Your local ASUS Service Centre details of locations provided below and lodge the claim personally with ASUS Service Centre staff b When You lodge Your claim You should provide a full description of the Product and the reason for the claim c Once You have lodged Your claim we will ask You to return the Product To return the Product You can do one of the following things Return the Product to Your retailer place of purchase or Arrange for the Product to be delivered to ASUS at Your own expense or Request that ASUS arrange a courier to collect the Product from You This app
7. _1yr warranty_for Australia _V2_100x56m20t54 34 15 00 58 All components that an ASUS Service Center repaired or replaced will be under warranty for three months or for the remainder of the warranty period whichever is applicable The Repair Center may recover the originally configured operation system bundled with the Product ASUS will not restore or transfer any data or software from the Product s original storage media If the Product is repaired all user generated data may be permanently deleted If the Product is under Warranty You hereby agree to transfer the ownership of replaced defective parts and such parts shall automatically become the property of ASUS 2 Software Support Any software delivered with the Product is provided as is ASUS does not guarantee uninterrupted or error free operation of any software provided with the Product This warranty covers the hardware of the Product ASUS will provide technical support for the Product s preinstalled software only when it concerns the proper functioning of the hardware For other problems with the software we advise You to review the user manuals the ASUS support web site and or other online resources Third party software may require support from the respective vendors 3 Customer responsibility When using the Product Read the user manual first and use the Product only according to the user manual Do not leave the Product connected to the power supply
8. al damages to the extent such jurisdiction is governing this Warranty the above limitations do not apply to You E10162_WI500Q_1yr warranty_for Australia_V2_100x56mi2054 3A 15 00 58 E E 6 Privacy You agree and understand that it is necessary for ASUS to collect transfer and process personal data in order to facilitate the requested service and that for this purpose Your data may be transferred to and processed in any country where ASUS or its affiliated companies maintains offices which include countries outside of the European Union the mandatory laws of which do not guarantee a data protection level equivalent to the laws of EU member states However ASUS will use and protect Your personal data at any time and in any country subject to the ASUS Privacy Policy Please access and read the ASUS Privacy Policy at http www asus com Terms_of Use_Notice_Privacy Policy Privacy_Policy 7 Out of Warranty cases Returning the Product to the ASUS Repair Center during the warranty period does not automatically mean that it will be repaired free of charge Upon receiving Your Product ASUS reserves the right to check the validity of Your Warranty and Your request for Warranty service If the Warranty Period has lapsed or if any of the exclusions in clause 5 apply Your request will be deemed out of warranty OOW D If Your service request is OOW a Service Charge List with an offer for repair will be provided to You w
9. apply to software issues or customer induced damages or circumstances such as but not limited to a The Product has been tampered with repaired and or modified by non authorized personnel b The serial number of the Product components or accessories has been altered cancelled or removed c The warranty seals have been broken or altered d Obsolescence e Damage accidental or otherwise to the Product that does not impact the Product s operation and functions such as without limitation to rust change in color texture or finish wear and tear and gradual deterioration f Damage to the Product caused by war terrorism fire accident natural disaster intentional or accidental misuse abuse neglect or improper maintenance and use under abnormal conditions g Damage to the Product caused by improper installation improper connection or malfunction of a peripheral device such as printer optical drive network card or USB device etc h Damage to the Product caused by an external electrical fault or any accident i Damage to the Product resulting from use outside of the operation storage parameters or environment detailed in the User s Manual E10162_WI500Q_1yr warranty_for Australia_V2_100x56m120 54 331 15 00 58 j Damage to the Product caused by third party software or virus es or there is software loss or data loss that may occur during repair or replacement k Unusability due
10. hich You may accept or reject If You accept the repair we will provide You with an invoice for the repair labor spare parts and other costs stated in the Service Charge List You must pay the invoice within 4 weeks of the invoice s date of issue The repair will only be completed after the invoice is settled To the extent permitted by law ASUS may charge You a diagnostic fee including transportation costs if any of up to US 100 or the equivalent in local currency if Your service request is OOW and you refuse the repair offer or if Your Product does not require service 8 Abandoned Property After Your Product has been repaired or if You do not agree to the repair offer ASUS will return your Product via the agreed RMA method If You do not pick up Your Product or if delivery is not possible at the address provided by You ASUS will send You a notice at the address You provided when requesting the service If You still failed to pick up the Product within a period of 90 days from sending the notice ASUS reserves the right to claim damages from you including the cost of storage to dispose the product in accordance with the applicable laws and regulations and any statutory right of lien for unpaid charges E10162_WI500Q_1yr warranty_for Australia_V2_100x56mi2054 331 15 00 58 E 9 Warranty and Support This Warranty applies in the country of purchase only To enjoy comprehensive ASUS warranty service visit ASUS Service
11. in identifying or resolving the problems If the problem is not solved remotely you will have to return the Product to an ASUS Repair Center this process is called RMA ASUS will issue an RMA number for Your Product Please record Your RMA Number for tracking purposes Describe the problem clearly and completely on the RMA request form Enclose a copy of this completed warranty card and a copy of Your sales invoice receipt detailing the purchase of Your Product Please note ASUS reserves the right to request the original documents If You do not provide the requested documents for warranty validation then the manufacture date of the Product as recorded by ASUS will be deemed to be the start of Warranty Period E10162_WI500Q_1yr warranty_for Australia _V2_100x56m20h54 34 15 00 58 E10162_WI500Q_1yr warranty_for Australia_V2_100x56m12054 331 Ensure that You have fully backed up all the data stored on Your Product and removed any personal confidential or proprietary information before any service process is started You agree that ASUS may delete any data software or programs installed on the Product without restoring them ASUS shall not be held liable for the permanent loss damage or misuse of your data Pack the Product in safe and stable packaging The original packaging may be useful for this purpose In any case the packaging should meet the following requirements Use a rigid box with flaps intact Re
12. lies only if the Product is covered under the Warranty ASUS will bear this cost or E10162_WI500Q_1yr warranty_for Australia _V2_100x56m20t54 310 15 00 58 S Return the Product to Your local ASUS Service Centre d You will need to present Your receipt as proof of purchase in order to make a claim under the Warranty You can do this by Emailing a copy of the receipt to us at service asus com au or Including a copy of the receipt with the Product if it is delivered to ASUS for repair or Providing a copy to ASUS Service Centre staff if You return Your Product to Your local ASUS Service Centre e We will then assess Your claim and notify You whether it is covered under the Warranty The decision whether to repair or replace a Product is at our sole discretion unless there is a major failure as defined in the Australian Consumer Law f If the claim is approved we will deliver the repaired or replaced Product back to You at our own cost You will need to provide us with Your contact details so that we can return the Product to You g If the claim is rejected and we determine the Product is not covered under the Warranty we will deliver the Product back to You This will be at Your expense If Your claim is not covered ASUS will offer to repair the Product at Your expense h Please note that our courier service is limited to areas within Australia that are accessible by our couriers
13. move any labels hazardous materials indicators and other previous shipment markings on the box that are no longer applicable Wrap all items separately Use adequate cushioning material Use strong tape designed for shipping Do not use string or paper over wrap Use a single address label that has clear complete delivery and return information Place a duplicate address label inside the package Please do not send in anything but the Product itself unless specifically requested by ASUS Please remove any accessories as well as any removable storage devices from the Product ASUS shall have no liability for the loss damage or destruction of accessories or removable storage devices unless they are caused by willful or gross negligent acts by ASUS Remove or provide any password that You assigned to the Product If access to the Product is blocked by passwords then ASUS may not detect and repair all failures of the Product 15 00 58 4 RMA methods If RMA is necessary you have to deliver your product to the nearest ASUS Repair Center ASUS may in its sole discretion simplify the service procedure by offering you to deliver the Product to the retail shop where you bought it 5 Exclusions from this limited Warranty Service ASUS does not warrant uninterrupted or error free operation of this Product The warranty only covers technical hardware issues during the warranty period and in normal use conditions It does not
14. warranty that may apply in the country of purchase and does not affect or limit such statutory warranty in any manner whatsoever Section 10 of this warranty card includes special legal informaiton that may be applicable to your country or region If this is the case please read them as carfully as the rest of this document 1 General ASUS warrants the Product to be free from defects in workmanship and materials for the Warranty Period The Warranty does not cover bundled accessories which were delivered together with the Product such as cables wrist band etc If the Product fails during normal and proper use within the Warranty Period ASUS will repair or replace the defective parts of the Product or the Product itself with new or reconditioned parts or products that are functionally equivalent or superior to those originally supplied This Warranty applies only if the Product was newly manufactured on the Date of Purchase and not sold as used refurbished or manufacturing seconds Please keep the original purchase invoice and this warranty card for future service request This Warranty does not include failure caused by improper installation operation cleaning or maintenance accident damage misuse abuse non ASUS modifications to the product any software programs normal wear and tear or any other event act default or omission outside ASUS control For further details see section 5 of this Warranty Card E10162_WI500Q
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