User Manual - Compuprint
Contents
1. MAN 10xxx 01 31 User Manual 6414 Plus 4 2 The Interface of NetSetting Click the NetSetting icon to start the program you will see the start page as below The start page will display the basic information of connected printer to your PC amm E r Ur E m in d x Fiet it te p k E e r hs amp S Please Select The Printer You Want To Connect y Ahag Hame Sonal Ho Mae Address F ond Sj Printer p gt Pa 123456 P 58 123456 00 1D 54 00 0E 19 132 168 702 TO r Graphic Products Fal pao QD 1D 94 O0 D0 07 1897 158 102 8E TOM pititi 00 1984 00 07 14 132 158 102 31 A Ligar H MarkHusng CE 5D 00 8D BD 5F 192 158 102 20 r Tomiin AB SB J2 F 2 45 04 197 1568 TZ 2237 WENDY OLY ANG 00 24 2004 50 88 182 165 0 102 BattyTseu CE ED yo 8 es 192 158 102 25 Usgcallanaous Information Metheremmg V 04 Baad Date 25120723 1E 97 3E Click the magnifier icon to search the Compuprint printers which are connected via Ethernet port in your network environment Once a connected Compuprint printer is detected it will be listed on the start page Pree Nave Length t 16 Pot No 100 IP Address i Subnet Mass 1 There are six tabs on the top of interface which can configure different types of network settings But for the data security reason you need correct password to enter the configuration pages Notice The default Password is 1111 you can change the password later from the IP Setting tab MAN 10xxx2. Operation Panel Status Type Print Head Error Print Head Error Media Error Press kay 3 Secs to Enter Menu MAN 10xxx 01 Beeps 2x 4beeps None 2x 3 beeps 2 Description The printing mechanism is not correctly closed High temperature at the print head No ribbon is installed and the LCD TOUCH PANEL FEED BUTTON POWER BUTTON Solution Open the print mechanism and close it again Once the print head has cooled down the printer switches to standby mode Make sure that the printer is set to printer displays an direct thermal error The ribbon is finished or the printing mode Replace the labelsupply hub is ribbon roll not moving User Manual Operation Panel Satus Status Compuprir oe Check paper setting Media Error Pran gt key 3 Secs fo Enim Manu Compuprir Memory full pem b kay 3 Sacs to Enter Meny Compuprint oat File name can t be found File Error Prass gt key 3 Sacs to Enter Menu Compuprirr 1 File name duplicated Press gt key 3 Sacs to Enter Menu MAN 10xxx 01 Beeps 2x 2 beeps 2x 2beeps 28 Description No paper is detected Paper is finished Printer feed problem The memory is full The printer prints the message File System full Unable to find file The printer prints the message File Name not found A file of the same name already ex
3. all fr D Compuprint User Manual Compuprint 6414 Plus MAN 10xxx 01 User Manual CONTENTS 1 1 1 2 2 1 2 2 2 3 2 4 3 1 3 2 3 3 3 4 3 5 3 6 4 1 4 2 5 1 Die 6 1 6 2 6 3 6 4 6 5 6 6 6 7 6 8 MAN10xxx 01 Barcode Printer Box Content Getting to Know Your Printer Printer Setup Loading the label roll Loading and Removing the Ribbon Connecting the Printer to the Host Computer Installing Printer Driver directly from CD folder Printer Setting and Control Operation Panel LCD Interface Introduction LCD Interface Function Label Calibration and Self Test Error Alerts USB Host NetSetting for Ethernet Installing the NetSetting Software The Interface of NetSetting Accessories Preparation Steps Installing the Cutter Maintenance and Adjustment Installing Removing the print head module Adjusting the print line Adjusting ribbon tension Cleaning the thermal print head Adjusting the balance and print head tension Ribbon shield settings Cutter settings Troubleshooting Appendix Product Specifications Interface Page 10 11 14 14 15 20 25 2 28 34 34 35 42 42 49 46 46 47 47 49 50 51 52 53 53 53 6414 Plus User Manual 6414 Plus FCC COMPLIANCE STATEMENT FOR AMERICAN USERS This equipment has been tested and found to comply with the limits for a CLASS A digital device pursuant to Part 15 of the FCC Rules These limits are designed to
4. nma Fas Fear aetas SES Com puprint 6414 Piue tee ee emptum na ra de ode omar Specfw ee qr noc vou eani co carm Tie peces suem gine neers Miren fori pon met pred ghee camen E Dp cgit aane Hii or rien gant tame Go TPS 6 Once the installation is complete a summary of the printer settings is displayed Check whether the printer settings are correct and click Finish to start copying the driver files Wait until copying is complete then finish the installation LL all k jar IE Completing the Seagull Driver Wizard A ra mita id De maai umg the follosang aaiim Marma Compuprint 6414 Plus jhe rama toot Sheed Por Laa TM hk Marufackuret Godex EF 00 L bagni Hes deiesr Palate procis C b Fish pm JD emm MAN 10xxx 01 12 6414 Plus User Manual 6414 Plus 7 Once the driver installation is complete the new printer should appear in the Printers and Faxes folder We A de paie p die X i3 D NX v a Gal im 2 ids 2 anii PS ich PS iS 1 _ a ay ge J F Cumipupi int 6414 Plus x Compuprint 6414 Plus MAN 10xxx 01 13 User Manual 6414 Plus 3 Printer Setting and Control 3 1 Operation Panel Operation Panel Introduction EM mee 0 U6059G228 0 GDM O O S TOUCH PANEL FEED BUTTON POWER BUTTON POWER Button Press the POWER button to turn on the printer and the START UP SCREEN appears The printer
5. Parity Data bits Stop bits DHCP IP Address Subnet Mask Gatway Brightness Contrast Power Saving Password Year Month day Hour Minute Test Sample Pattern Select Memory Clear Memory Calibration Reset to Default Darkness Speed Media Type X Offset Y Offset Clear Bind Make Device Visible SSP PIN Code Search Devices 4800 bps 9600 bps 19200 bps 38400 bps 5 600 bps 115200 bps Non Odd Even 7 bits 8 bits 1 bits 2 bits On 0 0 0 0 299 2 09 2 99 1 192 168 0 254 5 5 le OFF 2 5 or 7 0 19 Label with Gaps Label with Marks Continuous Enable Disable Enable Disable Enable Disable 0000 MAN 10xxx 01 23 User Manual 6414 Plus Status of LCD Interface When printer is on stanby status ready to print the LCD interface will display Ready on screen You can only print when you see the Ready status Compuprint 6414 Plus Z2 UCO Ready If there is any printer errors the LCD screen will display the error screen to show the type of error You can fix the error according the notice Compuprint WARNING ICON ERROR DESCRIPTION ERROR ICON Press gt key 3 Secs to Enter Menu Icon Definition Appears on the NAVIGATION ICON of Setting To upper level Pages It guides you back to upper level by touching display upper right icon Appears on the NAVIGATION ICON of Setting To main page Value Pages It guides you back to m
6. is on ready to print status the LCD screen should display the message READY on the screen When printer is turned on keep pressing the POWER button for 3 second will turn the printer off FEED Button When you press the FEED button the printer moves the label to the defined stop position If you are using continuous labels pressing the FEED button will move label stock until you release the button again If you are using individual labels pressing the FEED button will move only one label If the label does not stop at the correct position you need to run the auto detection function on the label stock please see Section 3 4 Label Calibration and Self Test PAUSE PRINTING FEED Button Pressing the FEED button while the printer is in standby mode will set the printer to pause mode In this mode the printer can receive commands but it can only process them when it is reset to standby mode Pressing the FEED button again will reset the printer to standby mode Pressing the FEED button during printing will interrupt printing When the PFEED button is pressed again the printer resumes printing Example While a 10 label print job is running you press the FEED button to pause the printer Two of the labels have been printed To resume printing and print the remaining eight labels you press the FEED button again CANCEL PRINTING FEED Button Pressing the FEED button over 3 seconds during printing cancels a print job The current print
7. job is cancelled Example While a 10 label print job is running you press the FEED button Two of the labels have been printed The print job is cancelled and the remaining eight labels are not printed MAN 10xxx 01 14 User Manual 6414 Plus 3 2 LCD Interface Introduction Getting Started Press the POWER button to turn on the printer and the START UP SCREEN appears Compuprint Power on gt 1 000 130619 If the printer is on ready to print status the LCD screen should display the message Ready on the screen Use touch gestures to get around the Home screen and other screen for setting Compuprint kd o a m ES Tap the screen with your finger or the stylus pen when you want to select on screen items such as settings icons 6414 Plus Z2 UCO MAN 10xxx 01 15 User Manual 6414 Plus On the Ready Page three function mode for setting You can make various string functions in FUNCTIONAL MODE Compuprint 6414 Plus Z2 UCO Ready cor TTA LEG T ik se S S Main Wizard Compuprint 6414 Plus Z2 UCO Ready Main Wizard Compuprint 6414 Plus Z2 UCO Ready Main Wizard MAN 10xxx 01 Pinter Setting 5 Label seting TD Recall Label X Offset Y Offset Main T LCD S Language Codepage Frinter Gontdral Dump Mode Wizard Gonltinuous Qutof Dump Mode 18 16 Tap Main Screen could show more detail of Main T
8. provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at own expense SERIESTO WHICH THIS DECLARATION RELATESIS IN CONFORMITY WITH THE FOLLOWING STANDARDS CFR 47 Part 15 WARNING This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures MAN 10xxx 01 i User Manual 6414 Plus SAFETY INSTRUCTIONS Please read the following instructions carefully Keep the equipment away from humidity Before you connect the equipment to the power outlet pleasecheck the voltage of the power source Make sure the printer is off before plugging the power connector into the power jack It is recommended that you connect the printer to a surge protector to prevent possible transient overvoltage damage Be careful not to get liquid on the equipment to avoid electrical shock For safety and warranty reasons ONLY qualified service personnel should open the equipment Do not repair or adjust energized equipment under any circumstances pu Ier
9. result in inadequate print quality there are only partial images on the label The printer cover should therefore be kept closed when possible during printing Keeping dirt and dust away from the paper or labels ensures a good print quality and a longer lifespan of the print head Here is how you clean the print head 1 Turn off the printer 2 Open the printer cover 3 Remove the ribbon 4 To remove any label residue or other dirt from the print head see red arrow please use a soft lint free cloth dipped in alcohol Notice The print head should be cleaned once a week Please make sure that there are no metal fragments or other hard particles on the soft cloth used to clean the print head MAN 10xxx 01 48 User Manual 6414 Plus 6 5 Adjusting the balance and print head tension Open the printer cover using a screwdriver or a coin to loosen the screw When using a variety of label stock and ribbons the ink may not be evenly distributed If there is no printed image on one side of the paper or the ribbon wrinkles the print head pressure must be readjusted using the TPH spring boxes ode es a z at ade Move the TPH spring boxes as shown in the illustration to change the print head pressure The wider the label you are using the further apart the TPH spring boxes must be moved away from each other If there is no quality improve
10. the firmware update you can press Recovery to Factory Setting button to restore the printer configurations back to factory default MAN 10xxx 01 38 User Manual 1 1 1 1 1 1 6414Plus 5 Accessories 5 1 Preparations Steps Before installing the optional modules please make some preparations as follows 1 Turn off the printer Remember to switch off the printer before installing any module 2 Open the printer cover Place the printer on a flat surface O x and open the printer cove Notice Remember to switch off the printer before installing the cutter Do not use to cut adhesive labels Glue residue will be left on the cutter blade and impair its functioning Under the ordinary paper application condition the cutter performs 300 000 cuts of a heavy paper with up to 250 um Thick or 100 000 cuts of a plastic sheet with up to 300 um thick MAN 10xxx 01 39 User Manual 6414 Plus 5 2 Installing the Cutter The Overview of the Cutter 1 Cutter module 2 Screw Unscrew the screw marked in the illustration on the front of the printer which secures the lower cover plate Remove lower cover plate to the a little bit right then can get out MAN 10xxx 01 40 User Manual 6414 Plus Connect the cutter cable connector to the cutter jack on the printer Be sure the cutter module insert to printer properly see red arrow L J mS MAN 10xxx 01 41 User Ma
11. 01 32 User Manual 6414 Plus IP Setting The IP setting tab can change the printer name Port number Gateway setting and the password for configuring the printer You can also set the printer s IP address either by DHCP or by Static IP IF Seting Printer Mame Godex Length 1 16 For No 9100 Default Gateway 192 166 0 234 Y Password TIT Length 1 4 Get IP From DHCP Server e Static IP IP Address 192 168 102 55 I Subnet Mask 255 255 255 0 Y cet Refresh You can press set button to apply the settings and Refresh button to refresh the setting values Notice To fully benefit from the NetSetting software you should be familiar with basic networking principles Please contact your network administrator for related networking setting information MAN 10xxx 01 33 User Manual 6414 Plus Alert Path Setting NetSetting will send the alter messages to designated mail account when the error happened on printer The alter messages are sent by SMTP Single Mail Transfer Protocol or SNMP Single Network Management Protocol You can set or change the configuration of SMTP and SNMP on this Alert Path Setting tab Alert Mail Setting Enable SMTP Alert Message Notification Login Account 25au Length 1 54 LoginPassword Lengthi1 16 server IP Address KXX XXX XXX XXX Mail Subject Barcode printer message Lengthi1 50 Mail From Address Pefaullidefault con Length 1 327 Mail To Address defa
12. NO Caution e Danger of explosion if battery is incorrectly replaced Replace only with the equivalent type recommended by the manufacturer e Dispose of used batteries according to the manufacturer s instructions e Only use with designated power supply adapter model e Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment MAN 10xxx 01 iii User Manual 6414 Plus 1 Barcode Printer 1 1 Box Content Please check that all of the following items are included with your printer e Compuprint 6414 Plus Barcode Printer ue e Label Stock USB Cable Compuprint 6414 Plus Quick Guide e Ribbon e Power Cord CD Including QLabel software and Compuprint 6414 Plus user manual MAN10xxx 01 1 User Manual 6414 Plus 1 2 Getting To Know Your Printer Device Overview Front View Stylus Pen PRINTER COVER TOUCH PANEL VIEWING WINDOW POWER BUITON FEED BUITON LOWER COVER PLATE USB HOST Hear View Feed slot for continuous labels Calibration button Ethernet port Serial port DB 9 Applicator Inlerlace OPTION USB port USB Host Parallel port OPTION Power jack On Olf switch MAN 10xxx 01 2 6414 Plus User Manual The Internal View of Printer RFID module Print mechanism Platen roller Release lever for print head Paper guide L
13. abel tension guide Label roll guide Label supply hub tii A te 2L LI Adjustable Sensor R Paper guide MAN10xxx 01 User Manual 6414 Plus 2 Printer Setup 2 1 Loading the Label Roll This printer supports the following printing methods e Thermal transfer printing TTP Requires a ribbon for transferring a printed image to a media e Direct Thermal printing DTP Does not requiresa ribbon only thermal paper Please check which printing method you are using and after the setting accordingly in the printer driver Printer menu and or software Y ACT P Place the printer on a flat surface J RS and open the printer cove Turn it anticlockwise to a top right position as shown in the illustration MAN 10xxx 01 4 User Manual 6414 Plus Now slide the label roll guide forward and fold it down Place the label roll on the label supply hub pushing it right up to the printer housing Do not apply too much pressure to avoid damaging the label stock Note When moving the label roll guide hold it only by the end that is attached to the bracket not by its top MAN 10xxx 01 5 6414 Plus User Manual Load the label roll into the printer as shown in the illustration Pass it through the printer as indicated by the red arrows Pass the label stock through the Adjustable Sensor and up to the tear off plate Note Remember to set the movable se
14. ain page by touching display upper left icon On Setting Value pages touch display icons to Fig m a c Lock lock the value for preventing unexpected change Unlock Touch display icons again to unlock the value MAN 10xxx 01 24 User Manual 6414 Plus 3 4 Label Calibration and Self Test Label Calibration The printer can automatically detect and store label height That means the host computer does not need to transmit the label height to the printer Self Test Self test function lets you check whether the printer is functioning normally Here is how you run the label size calibration and self test 1 Check that the label stock is loaded correctly 2 Turn off the printer 3 Turn the printer on again keeping the FEED button pressed When the LED starts to flash red release the FEED button The printer will now measure the label stock and store the label height 4 Once the printer has successfully measured the label stock it will print a self test label The contents of a self test printout are listed below Model amp Version USB ID setting Serial port setting MAC address of Ethernet port IP protocol setting IP address of Ethernet port Gateway setting Netmask setting Number of DRAM installed Image buffer size Number of forms Number of graphics Number of fonts Number of Asian fonts Number of Databases Number of Scalable fonts Free memory size Speed Density Ref Point Pr
15. ap Wizard Set up printer of Darkness Speed Tap Test self Test page and Out of Dump Mode for setting User Manual Printer Settings finish setting tap e g back to main page if setting do not save tap system would not save meaty any changes Ad Continuous rr Recall Label Printer Settings MC gt 6414 Plus Main ey LCD x Language Codepage Printer Control Dump Mode E If printer functions locked printer can not receive any commands from GoLabel or any devices Continveus MAN10xxx 01 17 User Manual Keyboard Mode 6414 Plus When plug in an USB keyboard to the printer LCD touch panel will display Enter Standalone press the Y key on keyboard to entering to the dialog for Keyboard Mode operation Compuprint Keyboard Mode z B 6414 Plus Z2 UCO Recall Country Label Code Enter Standalone Y N Clock Blahie afect Seting setting Preview Label Function User can choose any label which have done in the printer and preview it See instructions Compuprint EFT 6414 Plus Z2 UCO 5 a Printer Setting From the Home screen tap Ready to Main Page mi From the Main Page tap Recall Label Label Setting to Recall Label Page WIzarcl MAN 10xxx 01 18 Wella T LCD Language Codepage Printer Contral Dump Mode User Manual 6414 Plus X Recall Lab
16. ectly Check whether the paper guides are functioning correctly The label dispenser is not functioning Check whether there is dust on the label dispenser normally Check whether the label stock is positioned correctly Notice fany problems occur that are not described above please contact your dealer MAN 10xxx 01 52 User Manual 6414 Plus APPENDIX Product Specifications Model 6414Plus 6414Plus H Up to 10 IPS 254 mm s Up to 7 IPS 177 mm s 4 09 104 mm up to 108 mm 4 09 104 mm up to 105 7 mm Print Length Min 0 16 4 mm Max 180 Min 0 16 4 mm Max 85 4572 mm 2159 mm 32 Bit MPU Memory Som 128MB Flash 60MB for user storage SDRAM 32MBSDRAM SensorType Adjustable reflective sensor and transmissive sensor left aligned label length set by auto sensing or programming Tear Min 1 25 4 mm Width Cutter Max 4 61 117 mm Dispenser Rewind Max 4 64 118 mm Min 0 003 0 06 mm Max 0 01 0 25 mm Label roll Max 8 203 2 mm diameter Min 1 5 38 1 mm Max 3 76 2 mm Wax Wax Resin Resin Length Max 1476 450 m Ribbon Rinbon roii Width X Min 1 18 mm Max 4 33 110 mm diameter Core diameter 1 25 4 a T Printer Language CZL Compuprint Zebra Language CEL Compuprint Eltron Language autoswtching Label design soi abelCP for EZPL only software D
17. el E3 Recall Label From the Recall Label Page 001 002 FORM NAME A the touch panel shown on all labels LABEL I 6414 Plus A Tap up to choose labels LABEL 2 FW V1 000 v Tap down to choose labels Preview t Tap Preview Label can see printing label Preview Recall Label Keeping tap to next page p Print out selected label Notice Using recall label function send commands printer display must be back to Ready Page E MAN10xxx 01 19 User Manual 6414 Plus 3 3 LCD Interface Function Main Page CV Printer LCD Setting Language Codepage mi Label Printer Setting Control Setting items for printer ex Printing speed darkness Also includes a Printing Wizard for your ease of printing More than 10 languages for printer setting 06 9 2 5 It consists of a table of values that describes the character set for a particular language Setting items for printing label ex Rotation Printing position offset ne A Option modules and connection port settings T EIU Self Diagnose functions for printer ex TPH testing self test page printing Recall Label 3 1 Dump Mode x MAN 10xxx 01 20 User Manual 6414 Plus Device Page Device Option Smart Setting Backfeed Baud Rate Serial Port LCD Setting Setting Setting Setting off or on for buzzer Setting items for options ex Cutter Label Dispenser Applicator C
18. emory MMOV s 0 x d 0 x Move files from USB memory stick to Flash memory or vise versa S source device of stored object e D for USB memory stick F for internal Flash memory d destination device of stored object e D for USB memory stick F for internal Flash memory o object name file name the name o is substituted for x extension file type the type x is substituted by or following either one D database A Asia font C TTF font E Bit Mapped font F label format G graphic S serial file T text B Unicode Table MMOV F F D F Move entire Label Format files from Flash memory to USB memory Stick C MMOV D G F G Move entire Graphic files from USB memory stick to Flash Memory MMOV D F Move all object files from USB memory stick to Flash Memory MAN 10xxx 01 57 Bu Compuprint COMPUPRINT s r l Via Cottolengo 77 10072 Caselle T se TO ITALY SPECIFICATIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE This manual refers to various company and products by their trade names In most of the cases these designations are claimed as trademarks or registered tramarkers by their respective companies Copyright 2014 COMPUPRINT s r l Printed in Italy
19. es such as label type thickness spacing liner construction etc Compuprint is pleased to test non standard materials for minimum height printing capability MAN 10xxx 01 54 User Manual 6414 Plus INTERFACE Pinout Description E USB Connector Type Type B Pin NO 1 2 3 4 Function VBUS D D GND Connector Type Type A Pin NO 1 2 3 4 Function VBUS D D GND Pinout Description e Serial Port DB9 Default settings Baud rate 9600 no parity 8 data bits 1 stop bit XON XOFF protocol and RTS CTS RS232 Housing 9 pin to 9 pin DB9 Socket DB9 Plug 1 1 5V RXD 2 2 TXD TXD 3 3 RXD DTR 4 4 N C GND 5 5 GND DSR 6 6 RTS RTS 7 7 CTS CTS 8 8 RTS RI 9 9 N C Computer Printer Pinout Description e Ethernet RJ45 PIN N FUNCTION T T R N C N C R N C N C 00 NI Od 01 Go Po Notice The 5 V total current to the serial port may not exceed 500mA MAN 10xxx 01 55 User Manual 1 644Plus Pinout Description e Applicator DSUB FUNCTION 1 GND 2 45V 3 START PNT 4 SLEWLABEL 5 PAUSE 6 REPRINT 7 24V 8 GND 9 RIBBON LOW 10 SERV REQ 11 END PRINT 12 MEDIA OUT 13 RIBBON OUT 14 DATA READY 15 OPT FAULT e Parallel Port i FUNCTION i FUNCTION 1 Strobe 19 GND 2 Data 0 20 GND 3 Data 1 21 GND 4 Data 2 22 GND 5 Data 3 23 GND 6 Data 4 24 GND 7 Data 5 25 GND 8 Data 6 26 GND 9 Data 7 27 GND 10 Acknowledge 28 GND 11 Busy 29 GND 12 Pa
20. hoose ON Printing label would be return to start printing position on option modules mode i DE Setting items for Serial Port ex Baud Rate Parity Data Bits Stop Bits ETTE Rate Setting items for LAN ex Part NO DHCP Dynamic IP Default Gateway Subnet Mask Setting items for LCD ex Brightness Contrast Power Saving Password Setting items for Clock ex Year Month Day Hour Minute OU sa MAN10xxx 01 21 User Manual Setting Item in Setting Mode MAN 10xxx 01 6414 Plus Darkness 0 19 S peed 2 5 Auto Select Media Detection See Through Reflective 1 senior Suc Label with Gaps Printer Setting Media Type Label with Marks Continuous Printing Mode Direct Thermal LCD Language Codepage Label Setting Tear off Position Top of Form 22 Thermat Transfer 0 40 a Cancel English Deutsch Bae PM fife P SZ Francais Espanol H Aaa Italiano Pyccknn T rk e 850 852 437 860 863 865 857 861 862 855 866 737 851 869 Win 1252 Win 1250 Win 1251 Win 1253 Win 1254 Win 1255 Win 1257 Rotation X offset Y offset Start Offset 6414 Plus User Manual Buzzer Optional Setting Smart Backfeed Serial Port Setting Device LAN Setting LCD Setting Clock Setting Printer Control Wizard Bluetooth Self Test page Test Out of Dump Mode OFF ON None Cutter Label Dispenser Applicator Off On Baud Rate
21. ick plugged in printer to PC via USB Device or Ethernet port and run GoLabel CP software to download Graphic Font Label Format DBF and Command files to the printer Detail download procedures please refer to GoLabel CP On line Help Usage of Firmware Update Remove USB memory stick from printer and plug in it to a PC s USB port delete Firmware bin file from LABELDIR FW of USB memory stick if it existing or create a Folder LABELDIRY W to USB memory stick if it doesn t existing Copy a new version of Firmware xxxx bin to the Folder LABELDIR FW and then remove USB and plug in back to the printer that going to update Firmware The printer will update the Firmware automatically when plug it into the printer and printer find out the Firmware in LABELDIR FW is newer version Don t remove the USB memory stick out while it s under updating with Flash Writing message that displays on LCD panel MAN 10xxx 01 29 User Manual 6414 Plus USB Keyboard e When plug in an USB keyboard to the printer LCD panel will display Standalone Mode press the Enter key on keyboard and Feed key in the printer to entering to the dialog for Recall Label operation e Only the sub dialog Recall Label is able operating by keyboard as follow definition 1 Press ESC key to exist from Standalone Mode or back to previous dialog 2 Press F1 it will let the printer from Ready mode entering int
22. int direction Label width Form length Stop position Cutter Label Dispenser Mode Sensor Setting Code Page MAN 10xxx 01 6414 Plus Z2 UCO USB S N 00000000 Serial port 9 6 N 8 MAC Addr XX XX XX XX XX XX DHCP Enable IP XXX XXX XXX XXK Gateway XXX XXX XXX XXX Sub Mask XXX XXX XXX XXX HHEHFHFHHFHHFHFHEHFHFFHEHFEREHEEHEEE SE HH HHH EHF 1 DRAM installed Image buffer size 1500 KB 0000 FORM S IN MEMORY 0000 GRAPHIC S IN MEMORY 000 FONT S IN MEMORY 000 ASIAN FONT S IN MEMORY 000 DATABASE S IN MEMORY 000 TTF S IN MEMORY 4073 KB FREE MEMORY AS4 H8 ROOO R200 W102 Q100 3 EI8 Option DO O0 AAD Reflective AD 1 96 2 84 2 49 0 88 23 Code Page 850 25 User Manual 6414 Plus Label Calibration Button A hardware button to make a Label Calibration while printer encountering Media Error during the cases when first time printer start up or change label or ribbon to another type such as change using gap label to continuous or black mark labels CALIBRATION BUTTON Notice Press C button is equivalent to the auto sensing command S SENSOR that will cancel on printing job and make the Label Calibration immediately MAN 10xxx 01 26 User Manual 3 7 Error Alerts 6414 Plus In the event of a problem that prevents normal functioning of the printer you will see an error message on LCD screen and hear some beep signals Please refer to below table for the error alerts
23. ists The printer prints the message Duplicate Name 6414 Plus Solution Make sure that the label sensor is positioned correctly If the sensor still does not detect the paper run the auto detection function again Replace the label roll Possible reasons the print medium has become trapped around the rubber roll the sensor cannot detect a gap or black mark between the labels there is no paper Please reset the sensor Delete unnecessary data or install additional memory Use the X4 command to print all files Then check whether the files exist and whether the names are correct Change the name of the file and try storing it again User Manual 6414 Plus 3 8 USB Host Definition USB Host port supports either device USB memory stick keyboard or scanner Purpose USB memory stick It extends the user memory space up to 32GB for Graphic Font Label Format DBF and Command files downloading The printer s Firmware also can be updating if copy new version of Firmware into USB memory stick Connecting an USB keyboard to printer for Standalone mode operation Plug in an USB scanner to operate the printer in Standalone mode Usage of Extended Memory USB memory stick It supports hot plugging function printer will create a Folder LABELDIR and switch User Flash to Extended Memory automatically while user plugs an USB memory stick into a the printer Connect the USB St
24. lable on product CD or can be downloaded from Compuprint website download link To install the NetSetting please follow below steps 1 Insert the product CD in the CD DVD drive of the host computer and open the Ethernet folder on the CD 2 Select the icon for the NetSetting installation file and click it to start the installation gt s db Ha B Sear as Ethernet Ethernet File Edit View Favorites Tools Help Back 5 X H3 P Search i Folders D Download Drivers Ethernet LR E y e File and Folder Tasks EE v Other Places x iL Drivers c3 i My Documents A m 4 My Computer a My Network Places Details NetworkSettingSetup msi 3 Follow the instructions on the screen The Setup Wizard guides you through the installation procedure 4 Specify the installation folder Select Installation Folder Er i NetSetting E x The installer will install NetSetting to the following folder To install in this folder click Next To install to a different folder enter it below or click Browse Folder C Program Files Compuprint NetSetting Install Net Setting for yourself or for anyone who uses this computer Everyone Just me 5 Click Next to start the installation 6 Once the installation is completed you will see the NetSetting Press FEED button twice to save the setting Netsetting
25. ment you need to change the pressure on the TPH spring boxes Turning the screw left increases the pressure zii Reset Mark A while turning it right reduces the pressure Mark B Be sure not to turn the screw so that it goes below Mark B MAN 10xxx 01 49 User Manual 6414 Plus 6 6 Ribbon Shield settings The use of different ribbon materials may cause wrinkling of the ribbon which in turn affects the print result as illustrated by the examples in a and b To change the print quality you can adjust the ribbon shield screws If your print result looks like the example in a you need to turn ribbon shield screw clockwise If your print result looks like the example in b you need to turn ribbon shield screw counterclockwise LABEL TEST LABEL TEST TREE AU LLLI E MMI 1234567890 1234567890 COMPANY NAME COMPANY NAME SAMPLE y T MTT WU I 1234567890 1234567890 a b To keep track of the change in print quality you should adjust the screws by half a turn at a time Print a test page If there is no improvement in the print result turn the screws by another half turn Do not turn the adjustment screw more than two full turns 860 Reset Mark Notice df you adjust the screw by more than two full turns the paper feed may no longer function correctly In that case unscrew the ribbon shield screws to align the reset mark and restart the adjustment process MAN 10
26. nsor to gap black mark or tag hole by changing the position of the sensor with the movable sensor MAN 10xxx 01 6 6414 Plus User Manual 7 Jy IE uA ab d r Eeudel f j E l j 4 N L1 b en 32mo M3 E AN 1 The labels pass between the wall of the printer housing and the adjustable paper guide Then close the printer cover MAN 10xxx 01 User Manual 6414 Plus 2 2 Loading and Removing the Ribbon Loading Ribbon Place the printer on a flat surface and open the printer cover Place a new ribbon on the ribbon supply hub The two illustrations on the right show you how to install the ribbon depending on the ribbon type ink side in or out Ink side out Ink side in a MAN 10xxx 01 8 User Manual 6414 Plus Pass the ribbon under the print head and back up on the other side Attach it to the Crumple Ribbon rewind hub Note Do not pass the ribbon under the sensor MAN 10xxx 01 9 User Manual 6414 Plus 2 3 Connecting the Printer to the Host Computer Please make sure that the printer is switched off Connect the power cord to the AC power USB serial cable to the printer and host computer Switch on the printer The operator panel should now light up pp 1G MAN 10xxx 01 10 User Manual Installing Printer Driver Directly from CD Folder 1 Insert the produc
27. nual 6414 Plus Secure the cutter module on the printer housing using the screws amem Finish the cutter module installed Now load the label roll into the printer and close the printer cover Notice Check whter the cutter function is enabled in the printer Label or paper should be at least 30 mm high After installation of the cutter module set the stop position E to 30 MAN 10xxx 01 42 User Manual 6414Plus 5 3 Option Rewind Ribbon Hub Removing Ribbon Use tool to cut off the ribbon cis DER UE E amr EEUU A n gm ic LT lei i od Ma IN m JJ E Lt OL E CIF Pus lm D p MAN 10xxx 01 43 User Manual Pull open the knob ribbon could be easy to remove a Au LLLI P e u wert E i EN cc je MAN 10xxx 01 44 6414 Plus User Manual 6414 Plus 6 Maintenance and Adjustment 6 1 Installing Removing the print head module Open the printer A cover using a screwdriver or a coin loosen the screw to take out the TPH module Turn the print head counterclockwise to atop right position Hold the print head module pull out The TPH cable smoothly To install TPH module follow the reverse order MAN 10xxx 01 45 User Manual 6414 Plus 6 2 Adjusting the print line Open the printer cover using a screwdriver or a coin to loosen the screw Turn the print head coun
28. o Standalone Mode 3 Press Enter Arrow and Alphabetic keys as the usual in PC that will perform the key in function of Recall Label in Standalone Mode Scanner e When plug in an USB scanner to the printer LCD panel will display Standalone Mode press the Feed key in the printer to entering the dialog of Recall Label operation User performs the Recall Label function interactively through the LCD panel 4 direction keys Feed key and Scanner e Scanner is using in standalone Mode to scanning the Serial Number Variable and Print Quantity while the printer prompts a message on LCD panel and wait for data input Notice The USB Host port is without HUB function The USB Memory Stick supports with FAT32 Disk Format and up to 32GB only The certified vendors are Transcend Apacer Patriot Consair and Kingston The download function for Graphic Font Label Format DBF and Command files is operated by GoLabel CP of PC and must go through the printer itself On a PC user may copy entire folder LABELDIR from USB memory stick to PC or vice versa Copy a sub folder or individual file in LABELDIR to PC or vice versa is not supported MAN 10xxx 01 30 User Manual y y y 6414Plus 4 NetSetting for Ethernet 4 1 Installing the NetSetting software The NetSetting software is used to handle the network configurations when connecting the printer via Ethernet port It is avai
29. om the software USB 2 0 B Type Serial Port RS232 DB 9 IEEE 802 3 10 100 Base Tx Ethernet port RJ45 3 USB Host A Type 2 ports at the front panel 1 port at the rear panel Backlight 3 2 touch screen color LCD 1 Power on off key with green color LED backlight 1 Control key Feed Pause Cancel with dual color LED backlight green Ready and red Error 1 Calibration button at the rear panel Real Time Clock Standard Auto Switching 100 240VAC 50 60Hz Control Panel Eo Operation 44E to 104 F 5C to 40 C nvironmen Temperature Storage 4E to 140 F 20 C to 60 C emperature 20 85 non condensing 10 90 non condensing CE EMC FCC Class A CB and CCC cUL GOST R KC Dimension eg 18 30 465 mm Height 10 35 263 mm 12 305 mm Weight 30 Ibs 13 6 Kg excluding consumables Cutter Module Parallel Port adapter module Centronics female 36 pin Bluetooth module WIFI print server module IEEE 802 1 b g n Applicator Interface DSUB female 15 pin External label unwinder rewinder Label Dispenser Internal rewinder factory install 1 Ribbon winder module factory install HFID R W module Project Option Notice x opecifications are subject to change without notice All company and or product names are trademarks and or registered trademarks of their respective owners Minimum print height specification compliance can be dependent on non standard material variabl
30. per Empty 30 GND 13 Select 31 Initialize 14 auto Linefeed 32 Error 15 NC 33 GND 16 GND 34 N C 17 Chassis GND 35 N C 18 5V 36 Select in Notice The 5 V total current to the parallel port may not exceed 500mA The 24 V total current to the applicator port may not exceed 1 5A MAN 10xxx 01 56 6414 Plus User Manual File handling using USB stick File Manipulation The files in both devices USB memory stick and printer internal Flash memory are able to copy and move by the commands MCPY and MMOV that sends from GoLabelCP on a PC via either connection USB or Ethernet ports MCPY s 0 x d 0 x opy file from USB memory stick to Flash memory or vise versa S source device of stored object e D for USB memory stick F for internal Flash memory d destination device of stored object e D for USB memory stick F for internal Flash memory o object name file name the name o is substituted for x extension file type the type x is substituted by or following either one D database A Asia font C TTF font E Bit Mapped font F label format G graphic S serial file T text B Unicode Table MCPY F F D F Copy entire Label Format files from Flash memory to USB memory Stick C 0 MCPY D G F G Copy entire Graphic files from USB memory stick to Flash Memory MCPY D F Copy all object files from USB memory stick to Flash M
31. river Driver Windows 2000 XP Vista Win7 Win8 Windows Server 2003 amp 2008 DLL Windows 2000 XP Vista Win7 Windows Server 2003 amp 2008 6 8 10 12 14 18 24 30 16X26 and OCR A amp B Bitmap fonts 90 180 270 rotatable single characters 90 180 270 Resident Bitmap fonts rotatable Fonts Bitmap fonts 8 times expandable in horizontal and vertical directions Scalable fonts 90 180 270 rotatable Bitmap fonts Bitmap fonts 90 180 270 rotatable single characters 90 180 270 rotatable Download Asan tonis norz fonts 90 180 270 rotatable and 8 times expandable in Fonts horizontal and Asian tonis fors directions Scalable fonts Scalable fonts 90 180 270 rotatable Code 39 Code 93 EAN 8 13 add on 2 amp 5 UPC A E add on 2 amp 5 2 of 5 amp 2 of 5 with Shipping Bearer Bars 4D Barcodes Codabar Code 128 subset A B C EAN 128 RPS 128 UCC 128 Barcodas UCC EAN 128 K Mart Random Weight Post NET ITF 14 China Postal Code HIBC MSI Plessey Telepen FIM GS1 DataBar 2 D Bar codes PDF417 Micro PDFA17 Datamatrix code MaxiCode QR code Micro QR code and Aztec code MAN 10xxx 01 53 User Manual 6414 Plus Model 4 6414Plus 6414 Plus H CODEPAGE 437 850 851 852 855 857 860 861 862 863 865 Code Pages 866 869 737 WINDOWS 1250 1251 1252 1253 1254 1255 1257 Unicode UTF8 UTF16 downloadable fr
32. see the Section 6 1 There is no printed image on some parts Check whether any label material or ribbon is stuck to of the label the thermal print head Check for errors in the application software Check whether the starting position has been set incorrectly Check the ribbon for wrinkles There is no printed image on part of the Check the thermal print head for dust or other dirt label or the image is blurred Use the internal T command to check whether the thermal print head will carry out a complete print job Check the quality of the print media The printed image is positioned Check whether there is paper or dust covering the incorrectly Sensor Check whether the label stock is suitable Contact your supplier Check the paper guide settings A label is missed out during printing Check the label height setting Check whether there is dust covering the sensor Run the auto detection function Please see the Section 3 2 The printed image is blurred Check the darkness setting Check the thermal print head for dust or dirt Please see the Section 6 1 The cutter does not cut off the labels in Check whether the label stock is positioned straight a Straight line The cutter does not cut off the labels Check whether the label is more than 0 2 mm thick completely When using the cutter the labels are not Check whether the cutter has been correctly installed fed through or cut off incorr
33. t CD in the CD DVD drive of the host computer and open the Seagull Drivers folder on the CD Select the icon for the driver file and click it to start the installation A Wwe Fois Too Help 0 8 X File ami iker Tika ca lake a ren lnii S Publish thea boier fo ther p wj Share thus fodeter 2 Follow the instructions on the screen The Driver Wizard guides you through the installation procedure Select Install printer drivers aagal riar Wiigi i Walco to the Seagull Driver Wizard Thes sar Paipa onu abal and cenis eS deri What van vou ie to do install porter dnos C Upgrade pone er dieses LJ Rams poner crises 3 Specify your printer model saagu ug Wierd Specky Printer odel The ma giure mit onodel deerne erac penter ater to un perio tw oie of mor print Cemnuprim 5414 Plug MAN 10xxx 01 11 User Manual 4 Specify the port to be used to connect the printer to the host computer aagal freer Wirari A porto uel Ps corsi a pres ini Fh enm Spay he port thal piu ars usine IE vou are Connecting wing TEPIP on aretha port Foi uw ished bekomm cate ness pest Port Trp CON Sena Port S600 PULO FLE Local Port E wr LFABOITZ Arbus piar port For WSs E re Saard TORP Port 192 188 1 7 PA o ET I BP EM Wira Wrony red rr Sener Maus aras uini io eels the aant can hn coer aralan Ela ina cok Ires
34. terclockwise to atop right position If no improvement is visible turn the screws clockwise or counterclockwise as far as possible and be sure fo align with the indicator board and indicator line Repeat the adjustment process until printing quality has improved MAN 10xxx 01 46 User Manual 6414 Plus 6 3 Adjusting ribbon tension You can adjust the ribbon tension by turning the ribbon shaft knob see illustration clockwise or counterclockwise There are 4 possible settings which is marked on the ribbon supply hub 1 Tension is the highest 4 Tension is the lowest If the tension is so low that the ribbon does not move forward you need to reduce the tension of the ribbon supply hub To set the tension press in the knob and turn it clockwise or counterclockwise as required Increasing the tension of the ribbon rewind hub will remove any wrinkling of the ribbon during printing which results from the use of different ribbon materials For details about the wrinkling creasing of ribbons see Section 6 6 If you are using a very narrow ribbon the printer may not move the label stock forward particularly with a ribbon that is less than 2 wide In that case reduce the tension by turning the knob of the ribbon supply hub counterclockwise MAN 10xxx 01 47 User Manual 6414 Plus 6 4 Cleaning the Print Head Dirt on the print head or ribbon or glue residue from the label stock may
35. the setting values d Sj Printer Configuration Ye amp 4250 m sal amp Tear off Position Speed Darkness 12 2 12 Lispenser Applicator Labels per Cut Printing Mode 0 Nona 0 Thermal Transfer Miscellaneous LCD Language Sensing Mode Traditonal Chinese Keyboard Country Code us Code Page Code Page 850 Buzz D Reflective Pre Printing OFF Top Of Farm ON Refresh MAN 10xxx 01 36 User Manual 6414 Plus User Command The User Command tab provides a communication interface for operator to control the printer Input printer commands in Input Command window and press Send Command button the commands will be sent to the printer For some commands that will return response message the message will be displayed in Output Message window Terminal Input Command Send Command Output Message Clear Data MAN 10xxx 01 37 User Manual 6414 Plus Firmware Download On Firmware Download tab the current version of the printer firmware will be showed on the screen If you need to update the printer firmware just specify the file location of firmware file and press Start Download Firmware button The printer firmware then can be updated remotely Firmware Upgrade Firmware Upgrade Please Select Firmware File Browse Start Download Firmware Recover To Factory Settings In addition to
36. ultiedefault con Lengthii1 327 Duration Cycle 0 168 Hours Event Counter 1 100 Enable SNMP Alert Message Notification SNMP Community Public Lenagth 1 16 SNMP Trap Community Public Length 1 16 Trap IP Address 192 168 0 1 LO XXXJXXX XXL KXX Set Refresh You can press set button to apply the settings and Refresh button to refresh the setting values MAN 10xxx 01 34 User Manual 6414 Plus Alert Message Setting For the alert message notification function you can decide which error cases need to be sent out to the operator Moreover the alert messages can be set to be sent by SMTP SNMP or both UU Alert Message Setting a Saree Te a Lam SMTP SNMP Descnotion J Paper or Ribbon Empty Faper Jam Ribbon Out Printhead Up Open Rewinder Full File System Full File Not Found Duplicated Name Syntax Linknown F Cutter Jammed or Mot Installed TPH Over Heat Set Refresh You can press set button to apply the settings and Refresh button to refresh the setting values MAN 10xxx 01 35 Printer Configuration User Manual 6414 Plus Set or change the configurations of connected printer Most of key settings for the printer operation can be done by this setting page Printer Setup Printer Model re ee a j b Serial Port Setting Baud Rate 4200 Panty None Data Bits 8 Stop Bits 1 You can press set button to apply the settings and Refresh button to refresh
37. xxx 01 50 User Manual 6414 Plus 6 7 Cutter settings 7 Switch off the printer before removing the CUTTER remove or install cutter refer to accessories in Section 5 Unscrew the screw at the bottom of cutter Remove the cutter cover Clean and remove jammed paper Reinstall CUTTER back onto printer Notice Remember to switch off the printer before removing the cutter The label medium should be at least 30 mm long to ensure correct functioning of the cutter MAN 10xxx 01 51 User Manual 6 8 Troubleshooting 6414 Plus Problem Solution The printer is switched on but the LED Check the power supply does not light up Please see the Section 2 4 The LED lights up red and printing is Check the software settings driver settings or interrupted command codes Look for the error alert in the table in Section 3 3 Error Alerts Check whether the print mechanism is closed correctly Please see the Section 3 3 The label stock passes through the Please make sure that the label stock is loaded the right printer way up and that it is suitable material but no image is printed Choose the correct printer driver Choose the correct label stock and a suitable printing mode The label stock jams during printing Clear the paper jam Remove any label material left on the thermal print head and clean the print head using a soft lint free cloth dipped in alcohol Please
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