User Manual Eleva BTE
Contents
1. 37 38 FM communication with Eleva optional Attaching and removing MicroLink FM receiver ML9S and Audio shoe AS9 your hearing care professional has already prepared your Eleva hearing system for use with an FM receiver To attach the MicroLink receiver ML9S or the Audio shoe AS9 firmly hold it in your hand and push the small black locking systems together with the bottom of the hearing system 1 Then push the hearing system down until it snaps in TUM AVNCGHd click To remove the MicroLink ML9S or Audio shoe place the hearing system on a firm surface hold the MicroLink Audio shoe firmly and slide the locking system Pull the hearing system upwards with the other hand 39 FM communication with Eleva optional When not in use the MicroLink receivers automatically switch to a low power stand by mode Note With the audio shoe a universal MicroLink MLxS or another audio signal source can be connected to your Eleva hearing system 40 Manual selection of an FM program Remote control SmartLink SX WatchPilot2 or SoundPilot2 use the FM keys of your remote control to select FM M FM and Eleva s microphone both active and FM only FM signal The selection is confirmed by an acoustic signal Program switch if activated by your hearing care professional toggle until you reach the desired FM program identified by the appropriate acoustic signal 41 If you us2. 2000 Frederiksberg Phonak France SA 69500 Bron Phonak GmbH 70736 Fellbach Oeffingen EC Representative India Phonak India Pvt Ltd 100 034 New Delhi Phonak Italia S r l 20159 Milano Phonak Japan Co Ltd Tokyo 101 0044 Phonak Middle East 11181 Amman Phonak Mexicana S A de C V 03920 M xico D F MEXICO Phonak B V 3439 ME Nieuwegein Phonak New Zealand Ltd Takapuna Auckland 9 Phonak AS 0105 Oslo Phonak Polska Sp z o o 00 567 Warszawa Phonak Ib rica S A 03008 Alicante Spain Phonak CIS Ltd Moscow 115114 Spain Sweden Switzerland Turkey United Kingdom USA Independent general distributors Manufacturer Phonak Ib rica S A 03008 Alicante Phonak AB 117 43 Stockholm Phonak AG Phonak Schweiz 8712 St fa Phonak Turkey A S 34357 Istanbul Phonak UK Limited Warrington Cheshire WA1 1PP Phonak LLC Warrenville IL 60555 3927 A complete list of Phonak distributors is available at Phonak s Internet site www phonak com Please visit us or ask your hearing care professional for information Phonak AG Laubisr tistrasse 28 CH 8712 Stafa Switzerland 57 C The CE symbol is confirmation by Phonak AG that Eleva products and accessories meet the requirements of directive 93 42 EEC on medical devices A This symbol indicates that Eleva products comply with requirements for a BF type applied part according to EN 60601 1 e This symbol indicates that it is important that the u
3. different hearing environments and to automatically select the most appropriate hearing program Additional program selection Upon request your hearing care professional can program for you additional individual hearing programs dedicated to specific hearing situation or FM wireless communication use Additional programs are available via remote control see product range page 33ff and or with the program switch Important Ask your hearing care professional to print out the complete description of your individual hearing programs and how to access them with your remote control and or your program switch 28 Program switch TacTronic The program switch allows manual toggling between the Automatic Mode and the Mute Mode A short melody confirms the selection of the Automatic Mode Telecoil optional your hearing care professional may have activated a Telecoil T coil in your Eleva hearing systems The programs with T coil are used to listen to telephones that are compatible with hearing system or via inductive loop systems present in some school settings theaters churches etc 29 Operation EasyPhone optional The EasyPhone function enables your Eleva hearing system to automatically select your telephone program when the telephone handset is held close to your ear An acoustic signal confirms the switching It automatically returns to the previous hearing program when the telephone handset is
4. the ear Be careful not to twist the tubing Check the placement of the earmold by tracing the contour of the ear with your finger To remove your hearing system grasp the earmold not the tubing and pull it out of your ear gently but firmly Preparation Inserting Eleva hearing system with Fit nGo slim tube or Fit nGo standard tube into your ear Place the hearing instrument over the top of your ear 1 Hold the slim Fit nGo tube where it attaches to the dome or Fit nGo wax protector 2 and gently push the dome into your ear canal 20 The dome or Fit nGo wax protector should be placed far enough into the ear so that the slim Fit nGo tube lies flush with your head 2 Place the retention tail of the slim Fit nGo tube into the bowl of your concha 3 21 Preparation Closed domes The closed dome has a different design than the open dome refer to picture The closed dome consists of two fins overlapping each other Before inserting the closed dome into the ear canal it is important to check the position of these fins The bigger fin must be positioned over the smaller fin see picture 4 If the position is incorrect 5 you can easily adjust it with one finger just bend smoothly the bigger fin forwards and then back again so that it is overlapping the smaller one see picture 6 Make also sure that the slit of the closed dome is in a horizontal position on the tube unit as shown in pictu
5. Eleva User Guide a PHONAK Contents Welcome Description Short introduction Inserting the battery Switching ON OFF Controlling the volume Selecting a hearing program Preparation Replacing the battery Tamper proof battery compartment Identifying left and right instruments Inserting Eleva hearing system with earmold into your ear Inserting Eleva hearing system with Fit nGo slim tube or Fit nGo standard tube into your ear Operation Switching ON OFF Controlling the volume Selecting a hearing program Telecoil optional EasyPhone optional Remote controls optional CO CO CO CO CO 20 24 24 26 28 29 30 33 FM communication with Eleva optional Attaching removing MicroLink FM receiver ML9S Audio shoe AS9 Manual selection of an FM program Multi frequency FM products Maintenance Wind and Weather Protector Open fitting Fit nGo slim tube Important points Warning Service and Warranty Phonak distributors worldwide 38 41 42 44 44 47 51 54 55 56 Welcome Your new Eleva hearing system uses the very latest advances in digital hearing technology Eleva offers you automatic functions providing the highest sound quality hearing comfort in most of your hearing situations High tech has turned highly sophisticated hearing systems into convenient devices that are easy to use Please read this manual carefully to benefit from all the features of your new Eleva hearing system A
6. aring systems for any length of time store them in their protective case Remove the batteries and leave the battery compartments open Make sure your hearing systems are completely dry before closing the case Protect your hearing systems from excessive moisture and heat Always remove your hearing systems before showering bathing or swimming Do not leave hearing systems near windows or in a car Avoid strong jolts and vibration 51 Maintenance 5 6 7 8 52 Daily cleaning and the use of a drying system is highly recommended C amp C Line from Phonak is a complete set of cleansing products Your hearing care professional will be glad to advise you Never use household cleaning products washing powder soap etc to clean your hearing systems Hair spray face creams and make up can damage hearing systems Remove the hearing systems before applying cosmetics If you experience any soreness or inflammation in or behind your ear contact your hearing care professional If your hearing system fails to operate after you have correctly inserted new batteries contact your hearing care professional for advice For coding reasons please remember to bring your remote control if you use one together with your hearing system s for service enquiries LX The symbol with the crossed out disposal bin indicates that this hearing instrument shall not be treated as household waste Please hand over your old or un
7. e a MicroMLxS or 42 FM communication with Eleva optional Multi frequency FM products Phonak recommends the following FM systems with your Eleva hearing system FM Receivers MicroLink ML9S Perfectly integrated in the Eleva design Universal MicroLink MicroMLxS together with the Audio shoe interface AS9 MLxS MLx FM receiver set the MicroMLxS switch to the position e FM Transmitters SmartLink SX A complete communication system combining e a hearing system remote control e advanced FM features e a Bluetooth link for cell phone use Campus SX Especially developed for schools and universities 43 Maintenance Wind and Weather Protector Important The Wind and Weather Protector is an exclusive Phonak system designed to protect the Eleva high tech microphones from dust and humidity as a result they last much longer reducing the service costs of your hearing systems The life span of the Wind and Weather Protector should be up to several months depending on the environment wet dusty perspiration etc The Wind and Weather Protector should not be cleaned but replaced regularly Your hearing systems should never be used without the Wind and Weather Protector 44 The following care and maintenance tips will help extend the life span and ensure the efficiency of your protector Never wipe or clean the Wind and Weather Protector it may lose its special acoustic and protec
8. edical practitioner The magnet used to strengthen the magnetic field of your phone may affect some medical devices or electronic systems Always keep the magnet or the telephone equip ped with the magnet at least 30 cm 12 away from pacemakers credit cards floppy disks or ot her magnetically sensitive devices Too high distortion during dialing or phoning may mean that the phone handset is stressed by the magnet To avoid any damage please move the magnet to another place on the telephone receiver 32 Remote controls optional Remote controls from Phonak allow a discrete and convenient control of all the functions of your Eleva hearing system e Volume up and down e Program selection e FM mode selection If you wear two hearing systems the remote control will simultaneously control both hearing systems This ensures that their volume remains binaurally balanced Phonak offers a complete range of remote controls Ask your hearing care professional to demonstrate them to you and choose the model most convenient for your lifestyle and your taste 33 Operation WatchPilot2 exclusive and modern available for women and men with sporty rubber band or elegant metal band SoundPilot2 direct access to all functions of your Eleva hearing system 34 KeyPilot2 small easy convenient no access to FM programs 6 For best results with your KeyPilot or WatchPilot remote control refer to ph
9. lock the battery cover Turn the screw until it stops Preparation Please make sure that the screw is not in the locked position when you close the battery compartment Locked Unlocked The ON OFF switch is not available when the battery compartment is locked To switch the hearing system OFF it is necessary to unlock the tamper proof battery compartment Identifying left and right hearing systems It is important to use the correct hearing system for each ear Your hearing care professional can mark the hearing systems for you The color code on the housing will identify left and right hearing systems The color code is as follows red right blue left Preparation Inserting Eleva hearing system with earmold into your ear Using the hand on the same side you wear your hearing system grasp the earmold between the thumb and index finger b E S S D YO Raise your hand to your ear making sure the canal portion of the earmold faces your ear Tilt your hand slightly forward 16 Place the canal portion of the earmold inside your ear canal If it is difficult to get it into place stretch your ear by pulling it gently backwards and upwards with your other hand When the canal portion is in place twist the earmold backwards so that it fits into the concha and the helix portion is under the fold Preparation C A E Oy NA Now position the hearing system behind
10. mprehensive global warranty which becomes effective on the date of purchase Please ask your hearing care professional about the details and duration This warranty covers any repairs due to defects in material and or workmanship The warranty does not cover damage from improper handling or care exposure to chemicals immersion in water or undue stress Damage caused by third parties or non authorized service centers renders the Phonak warranty null and void This warranty does not include any services performed by a hearing care professional in their office This warranty applies to the Phonak listed below Serial number Serial number instrument right instrument left Serial number Serial number FM receiver right FM receiver left Date of purchase 55 Phonak distributors worldwide Group companies Australia Austria Belgium Brazil Canada China Denmark France Germany India Italy Japan Jordan Mexico Netherlands New Zealand Norway Poland Portugal Russian Federation detailed information on www phonak com Phonak Australasia Pty Ltd Baulkham Hills N S W 2153 Hansaton Akustische Ger te GmbH 5020 Salzburg LEts Lapperre B H A C NV 1702 Groot Bijgaarden Phonak Belgium NV 1700 Dilbeek CAS Produtos M dicos S o Paulo SP 04363 100 Phonak Canada Limited Mississauga Ontario L5W OB3 Phonak Shanghai Co Ltd Shanghai City 200233 Phonak Danmark A S Nitivej 10
11. oto 35 Operation SmartLink SX see page 43 is a complete communication system combining a hearing device remote control FM communication and Bluetooth communication For detailed information on the use of your remote control please refer to its user guide Your hearing care professional can also print an individual description of your hearing programs for you e Do not use your remote control in locations where it is forbidden to use electronic devices for instance on airplanes 36 FM communication with Eleva optional Your Eleva hearing system is equipped with a Direct Audio Input DAI It allows you to fully benefit from the high end FM communication systems from Phonak FM systems greatly improve communication when noise distance or reverberation is a problem A wireless FM communication system consists of a transmitter e g SmartLink and a receiver The transmitter is placed near the sound source or is directly connected to your TV radio or telephone or linked via Bluetooth to your mobile telephone It transmits the signal via radio to your MicroLink receivers attached to the Eleva instruments Your multi frequency MicroLink ML9S or MLxS fixed onto your Eleva hearing system is the world s smallest FM receiver It is automatically activated by the TacTronic switch or a remote control For more information about the use of your FM system please refer to the appropriate FM transmitter user guide
12. re 4 Your closed dome and external receiver unit is ready to be inserted into the ear refer to page 20 22 Correct position Wrong position Moving the fins 23 Operation Switching ON OFF Switching OFF pp Using the nail grip slightly open the battery cover until it snaps in its OFF position Close the battery compartment Your Eleva hearing systems are always working in the initial hearing program and at the preset volume when turned ON 24 Your hearing care professional may have delayed the activation of your Eleva hearing system after switching ON 9 or 15 seconds in order to avoid any disturbance while placing it on your ear The activation is confirmed by an acoustic signal 25 Operation Controlling the volume The volume of your Eleva hearing system can be adjusted above or below the preset volume Volume up Volume down 26 Note One beep confirms a volume change and a lower pitch beep indicates the preset volume A double beep indicates that you have reached the limit of your volume control range If not required your hearing care professional can remove the volume control switch Phonak s remote controls see page 33 can also control the volume of all Eleva BTE s 27 Operation Selecting a hearing program Automatic program selection The program selection in Eleva is fully automatic Eleva is able to recognize
13. removed from your ear Some telephones produce a magnetic field strong enough to activate your EasyPhone function Most types of telephones require an additional magnet fixed on the receiver to activate this function Fixing the EasyPhone magnet Clean the telephone handset thoroughly Hold the telephone handset nearly vertically similarly to making a telephone call Hold the magnet near to the listening end of your telephone handset and release it The magnet will automatically flip to the correct side 30 If you hold the telephone receiver in your right hand when making telephone calls position the magnet in the upper right half of the receiver If you hold the telephone receiver in your left hand when making telephone calls position the magnet in the upper left half of the receiver Use the double sided adhesive tape to stick the magnet to the location described above Do not cover the sound openings of your handset 31 Operation Use of EasyPhone Use the telephone in a normal manner An acoustic signal indicates the activation of the EasyPhone program At the beginning you may need to move the handset slightly to find the optimum position for a reliable switching and comfortable hearing If necessary move the magnet to another position on the handset to increase your comfort of use Keep magnets out of reach of children and pets If a magnet is swallowed please seek the advice of a m
14. ser refers to associated warnings given in this user guide Safety notice External devices may only be connected if they have been tested in accordance with corresponding IECXXXXX standards Only use accessories approved by Phonak AG Operating conditions The hearing system has been designed for trouble free operation under all ordinary climatic conditions Transportation and storage conditions Temperature should not exceed limits of 20 60 Celsius at a relative air humidity of 65 for extended periods during transportation and storage Air pressure between 500 and 1100 hPa is not detrimental to the instrument CE E 0459 58 pamasa SIYBIA y OY xeuoud y puejiaziiMs ur palud M V S0 8007 00 A C0 8 90 6C0 Your hearing care professional www phonak com
15. should never attempt to modify the shape of the slim tube yourself The slim tube and the dome should be cleaned regularly 47 Maintenance Remove the slim tube from the hearing instrument before cleaning by unscrewing and taking it off 1 Use a damp cloth to clean the slim tube and dome on the outside and use the black cleaning rod to push any debris out of the sound tube 48 Insert the cleaning rod where the slim tube attaches to the hearing instrument and push all the way through the slim tube and out through the dome Q It is not recommended to submerge or rinse the slim tube and the dome with water as there is a risk that a water drop may become lodged in the slim tube If this should occur it will prevent sound from coming through the slim tube and may be harmful to the hearing instrument s electronics 49 50 Maintenance The slim tube and dome should be changed every third month or sooner if the slim tube becomes stiff or brittle Only your hearing care professional should change the dome This is to prevent the dome from detaching from the slim tube during insertion in the ear which might result in injury Important points 1 Always use new batteries as replacements 2 3 4 You can return empty batteries to your hearing care professional When your hearing system is not in use leave the battery compartment open to allow any moisture to evaporate If you will not be using your he
16. sk your hearing care professional if you have any questions Eleva is a quality product developed by the Swiss company Phonak a world leader in hearing technology innovation and reliability With proper care and usage your Eleva hearing system will support your hearing and understanding for many years If you want additional information about Eleva please visit the Phonak website at www phonak com Phonak Your partner for good hearing Description Eleva hearing system with earmold Microphone inputs with Wind and Weather Protector Program switch TacTronic Volume control Battery compartment with ON OFF switch Hook sound output Individual earmold ep Eleva hearing system with Fit nGo slim tube D see page 6 5 Slim tube sound output 60 Dome 7 Retention Eleva hearing system with Fit nGo standard tube D 5 see page 6 on 6 Fit nGo standard tube D Fit nGo wax protector Retention Gf Short introduction Inserting the battery Details see page 10 Switching ON OFF Details see page 24 ON OFF ON Controlling the volume Details see page 26 Volume up Volume down Selecting a hearing program Details see page 28 Preparation Replacing the battery Use battery size 13 for all Eleva behind the ear instruments BTE Using the nail grip open the battery compartment completely and remove the old battery Remove
17. the protective foil from the new battery Insert the new battery with the sign flat side of the battery in line with the marked on the battery cover and close it Preparation Replacing the battery Handle the battery cover with care and do not use excessive force If there is any resistance when shutting the cover ensure that the battery is inserted correctly The cover may not close properly if the battery is upside down and the instrument will not work When your hearing system is not in use leave the battery compartments open to allow any moisture to evaporate We recommend to only use batteries which your hearing care professional approves and sells Low battery warning An acoustic signal gives you an early warning that the battery is approaching exhaustion You have usually at least 30 minutes to replace the battery With very high quality batteries this reserve may be higher and the hearing system will repeat the low battery warning approximately every 30 minutes Tamper proof battery compartment To protect children from the dangers of playing with batteries a special locking system may be mounted on the instruments This locking system can also be used for identifying left and right instruments see page 15 To lock the battery compartment after it is closed Use a Phonak screwdriver and turn the screw to its middle position slot vertical a To un
18. tion properties The Wind and Weather Protector of the left and right hearing systems are identical Always replace both protectors together Hair spray make up etc may damage the Wind and Weather Protector Remove your hearing system before applying cosmetics e Avoid touching the Wind and Weather Protector when you place an instrument on your ear or press the program switch 45 46 Maintenance Important Consult your hearing care professional about changing the Wind and Weather Protector if you experience any of the following The hearing system sounds quieter than usual There is a reduction in sound quality Understanding in noise becomes more difficult It becomes more difficult to determine the direction of sounds After some experience you will get to know when the Wind and Weather Protector needs to be replaced It is advisable to have it replaced before the hearing system performance is affected Open fitting Fit nGo slim tube The following care and maintenance instructions will help extend the life span and ensure the quality and comfort of your hearing instrument fit with slim tube The slim tube feeds the amplified sound from the hearing instrument into the ear It is important that the slim tube and the dome fit correctly into your ear If the slim tube or the dome irritates your ear in any way and prevents you from wearing your hearing instrument please contact your hearing care professional You
19. used hearing instrument to the applicable collection point for the recycling of electrical and electronic equipment or bring your old hearing instrument to your hearing care professional for appropriate disposal By ensuring this product is disposed of correctly you will help prevent potential negative effects on the environment and human health 53 Warning In very rare cases the dome can remain in the 54 ear canal when removing the external receiver unit from the ear In the unlikely case that any parts remain in the ear canal it is strongly recommended to see a medical specialist for safe removal Hearing instrument batteries are toxic when swallowed Keep them out of reach of children and pets If batteries are swallowed please seek the advice of a medial practitioner Use only hearing instruments that have been specially programmed for you by a hearing care professional Other instruments may be ineffective and may in certain cases even damage your hearing X ray radiation e g CT scans MRI scans may adversely affect the correct functioning of your instruments We recommend that you remove them before undergoing X ray procedures and keep them outside the room Hearing instruments with adaptive digital AudioZoom mainly reduce background sounds Warning signals coming from behind and vehicles horns approaching from behind are partially or completely suppressed Service and Warranty Phonak offers you a co
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