USR Call Director
Contents
1. USR CALL DIRECTOR PROGRAMMING AND QUICK REFERENCE GUIDE REGISTER NUMBER PROGRAMMABLE FEATURE PROGRAM RANGE FACTORY PRESET PROGRAMMING INSTALLATION RECOMMENDATIONS i 0 OFF IF PHONE AND FAX ARE BEING USED IN AN INSTALLATION v FAX Tone Deteoton I ON oN PROGRAM THIS FEATURE ON 0 OFF WITH OLDER KEY AND PBX PHONE SYSTEMS YOU MAY NEED TO 02 Protected Hook Flash 1 ON OFF PROGRAM THIS FEATURE ON j 0 OFF UCST ROUTES ALL UNANSWERED AFTER HOURS CALLS TO A FAX 03 Unanswered Call Silent Transfer 1 ON OFF OR MODEM PORT 04 Silent Transfer Destination 0 FAX FAX THIS FEATURE DETERMINES WHICH DEVICE WILL RECEIVE A CALL 1 MODEM AFTER IT HAS BEEN SILENTLY TRANSFERRED 05 Pulse Detecti 0 OFF OFF IF YOU HAVE PULSE DIAL PHONES AND WISH TO TRANSFER OR MSE eteenon 1 ON GRAB A CALL PROGRAM THIS FEATURE ON 0 OFF IF THE USR CALL DIRECTOR IS INSTALLED AT A WALLJACK AND 06 Call Override 1 ON OFF YOU WANT TO ANSWER A CALL FROM ANY EXTENSION PHONE PROGRAM ON 07 Unrestricted Manual Transfer 0 OFF ON GIVE TRANSFER ABILITY ANY TIME FROM EITHER PARTY FROM 1 ON ANY PHONE RECOMMENDED PROGRAMMING ON A A x 0 OFF AFTER ANSWERING MACHINE TIMES OUT CALL WILL BE ROUTED TO 08 Answering Machine Silent Transfer 1 ON OFF FAX OR MODEM PORT 1 s ity Access Code For VOICE Port DIGITS 0 9 AND THIS REGISTER CONTAINS THE CODE FOR TRANSFER OF A FAX OR EIEN AREER Oh2. e No Save Exit If you wish to lt DUMP gt any programming you ve done and exit the programming mode dial lt 9 0 gt At that time you will only hear the lt OK gt tone once The LED will go back to normal operation e Set Registers To Factory Preset This command sets all program reg isters to the factory presets When you dial lt 6 0 gt all registers automatically revert back to factory preset the USR Call Director will answer with an lt OK gt tone followed immediately by a lt PROCEED gt tone Dial lt 8 0 gt to save and exit CALLER ID COMPATIBILITY The USR Call Director is compatible with Caller ID CID a service available from the phone company In the U S and Canada CID is transmit ted as a Bell 202 modem signal between the 1 and 2 rings the USR Call Director default factory setting is 0 rings to answer therefore the Rings To Answer count must be changed to at least two or more rings to accommodate the passing of the Caller ID info To delay the Rings To Answer count in register 14 to 2 minimum sim ply make the following programming change e From a touch tone phone on the USR Call Director make a call to an other number like your cell phone then enter the following from the keypad Enter lt 7 7 gt then wait for triple tone Bee Bee Beep e Enter lt 1 4 2 gt then wait for double Bee Beep and triple tone Bee Bee Beep e Enter lt 8 0 gt then you will
3. gt tone followed by a lt PROCEED gt tone e At that time you may either lt READ BACK gt or program any register For Registers Containing More Than A Single Value Some registers can or are required to contain more than a single value i e Registers 11 to 15 Here s a short sample of what a lt READ BACK gt would sound like where more than 2 digits or symbols are programmed in the register Let s say the register you want to lt READ BACK gt is number 13 the Security Access Code for the MODEM port and it is programmed as lt 75 gt e You first enter the programming mode lt 7 7 gt e Press lt 13 gt to lt READ BACK gt Register 13 e The USR Call Director transmits lt Beep Beep Bip pause Beep Bip Bip pause Beep gt Equivalent to lt 75 gt The USR Call Director immediately transmits the lt OK gt and lt PRO CEED gt tones Note You will receive an lt ERROR gt tone when entering an incorrect Regis ter Number on audible lt READ BACK gt Never fear TRY AGAIN PROGRAMMING COMMANDS e Save To Memory Exit After programming all feature values you wish to manipulate you will need to save the program to memory and exit the programming mode This can be done by dialing lt 8 0 gt At that time you will hear the lt OK gt tone twice The LED will go back to normal operation Even if there is a power loss to the USR Call Director all programming is saved
4. hear two double tones indicating save and exit You are done programming CID will now be received through the USR Call Director on all incoming calls DSL COMPATIBILITY The USR Call Director is compatible with Digital Subscriber Line DSL service available from the phone company Remember the USR Call Direc tor is an analog device just like your phone while your DSL service is digital Simply insure that the DSL filter which should be provided by your DSL ser vice provider is installed between the DSL service connection and the Line jack on the USR Call Director No additional filters are required on any devices attached to the USR Call Director The DSL modem must be connected directly to the DSL service connec tion NOT THROUGH the USR Call Director That s all there is to it USRobotics Throught the Premises Do Not Need or Want Un Filtered Connection Filters at these Jacks to DSL Modem Telephone Company Service with DSL
5. one 4 DIGITS MAXIMUM MODEM CALL TO DEVICES CONNECTED TO VOICE 1 amp 2 PORTS 2 Security Access Code For FAX Port DIGITS 0 9 AND 2 THIS REGISTER CONTAINS THE CODE FOR TRANSFER OF A VOICE OR a y 4 DIGITS MAXIMUM MODEM CALL TO FAX PC FaxCard CONNECTED TO FAX PORT DIGITS 0 9 AND THIS CODE IS USUALLY SENT BY A CALLING MODEM WE 3 Security Access Code For MODEM Port 3 RECOMMEND PROGRAMMING A FOUR DIGIT CODE FOR SECURITY 4 DIGITS MAXIMUM PURPOSES IF THE USR CALL DIRECTOR IS USED ON A KSU OR PBX SET TO 0 4 Rings To Answer 0 TO 10 RINGS 0 RINGS HOME INSTALLS W EXT PHONE ACCESS PROGRAM NEEDED NO OF RINGS THIS FEATURE CONTROLS THE NO OF TIMES A DEVICE VOICE FAX 5 Maximum Rings 4 TO 30 RINGS 8 RINGS MODEM IS RUNG BY THE USR CALL DIRECTOR BEFORE DROPPING THE CALL IMPORTANT SAFETY INSTRUCTIONS SAVE THESE INSTRUCTIONS Do not allow anything to rest on the power cord Do not locate this product D If the product does not operate normally by following the operating When using your telephone equipment basic safety precautions should al where the cord will be abused by persons walking on it instructions Adjust only those controls that are covered by the op ways be followed to reduce the risk of fire electric shock and injury to persons Do not overload wall outlets and extension cords as this can result in the erating instructions because improper adjustments of other controls including the following Read and understand all instruc
6. product from the wall outlet and refer servicing to qualified service personnel under the following conditions A When the power supply cord or plug is damaged or frayed B If liquid has been spilled into the product C Ifthe product has been exposed to rain or water mayresult in damage and will often require extensive work by a quali fied technician to restore the product to normal operation E If the product has been dropped or the cabinet has been damaged F Ifthe product exhibits a distinct change in performance 13 Avoid using a telephone other than a cordless type during an electrical storm There may be a remote risk of electric shock from lightning 14 Do not use the telephone to report a gas leak in the vicinity of the leak INSTALLATION INSTRUCTIONS il 2 3 Never install telephone wiring during a lightning storm Never install telephone jacks in wet locations unless the jack is specially designed for wet locations Never touch non insulated telephone wire or terminals unless the tele phone line has been disconnected at the network interface Use caution when installing or modifying telephone lines LIMITED WARRANTY We warrant that if the USR Call Director distributed by U S Robotics Corpora tion and purchased by you proves to be defective in material or workmanship we will provide without charge for a period of 1 year USA ONLY the labor and parts necessary to remedy any such defect Wa
7. e USR Call Director will give you an lt ERROR gt tone Entering a feature value that is outside of the program range As an example we will use lt PROTECTED HOOK FLASH gt again You are only allowed to program this feature value as lt 0 gt OFF or lt 1 gt ON If you enter the number lt 2 gt after the correct register number the USR Call Director will give you an lt ERROR gt tone PROGRAMMABLE FEATURES Fax Tone Detection This feature when activated tells the USR Call Direc tor to detect the presence of CNG fax tones which may be transmitted by a calling fax machine or PC Fax card All calls accompanied by CNG tones whether they be from a fax machine or PC Fax card are routed through to equipment connected to the device port labeled FAX If no fax type equipment is used on the USR Call Director simply deactivate this feature Factory preset is lt ON gt The first thing you should do is place a local call to someone you know Ask him or her to lay their phone receiver down for a moment but don t hang it up After placing a call to your friend wait at least five seconds before proceeding First dial lt 7 7 gt on your telephone key pad The LED light will begin blink ing rapidly Immediately listen for three rapid high pitch beeps in your handset Three high pitched tones indicate that you have entered the programming mode and may lt PROCEED gt At this time you should enter the Regi
8. opportunity to maintain uninterrupted telephone service If you experience trouble with the USR Call Director please contact your retailer or U S Robotics Corporation for information on obtaining service and repairs The telephone com pany may ask that you disconnect this equipment from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning This equipment may not be used on coin service provided by the telephone company and is not intended for use with party line service This equipment is intended for use only on loop start service and will not operate on a ground start central office line USRobotics USR Call Director Phone Fax Modem Switch User Manual U S Robotics Corporation 1300 E Woodfield Road Suite 506 Schaumburg IL 60173 847 874 2000 Headquarters 877 762 0132 Technical Support www usr com USR Call Director USER MANUAL Congratulations You have purchased the highest quality voice fax modem call processor in the industry the USR Call Director This manual has been designed to get you your communications device and USR Call Director operating on the phone line with a minimal amount of work When installed on a phone line the USR Call Di rector automatically answers all inbound calls and screens for fax tones CNG CalliNG tones While performing the screening function for both types of tones the USR Call Direct
9. or is transmitting phone company simulated ring back tones to the calling party After the screening function is performed the call is routed to the proper device The USR Call Director s performance is depen dent on how it is installed on a home or business phone line and what programmable features are ac tivated The next sections explain the different features which optimize the USR Call Director s perfor mance in particular installations TYPES OF TONES YOU WILL HEAR For Optimal Performance Install the USR Call Director At The Demarcation Point e lt PROCEED gt Three high pitch tones in rapid succession tell you the USR Call Director is ready to program a register or receive more commands in the form of touch tones Bee Bee Beep e lt OK gt One high pitch tone immediately followed by a mid pitch tone means that the numbers that you have entered are acceptable and within range for the Register Number and feature value Bee Bip e lt ERROR gt A single low pitch tone indicates that the Register Number feature value or program commands we talk about those next you have en tered are invalid Common errors committed when programming could be Entering the register number for a feature let s say it s lt PRO TECTED HOOK FLASH gt and you enter only part of the number The register number for lt PROTECTED HOOK FLASH gt is lt 02 gt If you enter lt 2 gt th
10. rranty commences on the date of purchase by the original retail consumer The duration of any implied warranty of merchantability fitness for a particular purpose or otherwise on this product shall be limited to the duration of the appli cable express warranty set fourth above In no event shall we be liable for any loss inconvenience or damage whether direct incidental consequential or otherwise re sulting from breach of any express or implied warranty of merchantability fitness for a particular purpose or otherwise with respect to this product except as set forth herein Some states do not allow limitations on how long implied warranty lasts and some states do not allow the exclusion or limitation of incidental or consequential damages so the above limitations or exclusions may not apply to you To obtain service under this warranty you must first request an RMA number from our Technical Support Department by calling 877 762 0132 Present the USR Call Director product with the RMA number and a copy of a sales receipt or credit card receipt or other satisfactory proof of the date of original retail purchase of the product to U S Robotics Corporation The AC power supply used with this product is covered under this warranty This warranty does not cover damage which results from accident misuse abuse improper line voltage lightning strike fire flood or damage resulting from unau thorized repairs or alterations performed by an una
11. ster Number of the feature you wish to program and the proper value s Example to turn off Fax Tone Detection press lt 0 1 0 gt then press lt 8 0 gt to save If the proper register number and programming value s are entered the USR Call Director will answer with a high pitch tone immediately followed by a mid pitch tone It sounds like lt Bee Bip gt That means lt OK gt If the numbers you enter are invalid either for the feature register or program value the USR Call Director will respond with a single low pitch lt ERROR gt tone In either case three rapid high pitch tones will immediately follow telling you to lt PROCEED gt At this time you may either access and program a new feature register or correct the previous attempt by entering new numbers EXECUTING AUDIBLE lt READ BACK gt WITH THE USR CALL DIRECTOR First you must enter the programming mode by dialing lt 7 7 gt Then press lt gt and the register number you wish to read back Example e First you press lt 7 7 gt on your touch tone phone to enter the pro gramming mode The USR Call Director responds with a lt PROCEED gt tone e You press lt 06 gt telling the USR Call Director to audibly read back the value in Register 06 e The USR Call Director transmits 2 lt Beeps gt signifying the value lt 0 gt the feature is turned off e After a short pause the USR Call Director will transmit an lt OK
12. tions Follow all warnings and instructions marked on the product Unplug this product from the wall outlet before cleaning Do not use liquid cleaner or aerosol cleaners Use a damp cloth for cleaning Do not use this product near water for example near a bathtub wash bowl kitchen sink or laundry tub in a wet basement or near a swimming pool Do not place this product on an unstable cart stand or table The product may fall causing serious damage to the product This product should never be placed near or over a radiator or heat reg ister This product should not be placed in a built in installation unless proper ventilation is provided This product should be operated from only the type of power source indi cated on the marking label If you are not sure of the type of power supply to your home consult your dealer or local power company risk of fire or electric shock Never push objects of any kind into this product through cabinet slots as they may touch dangerous voltage points or short out parts that could result in risk of fire or electric shock Never spill liquid of any kind on this product To reduce risk of electric shock do not disassemble this product but take it to a qualified serviceman when some service or repair work is required Opening or removing covers may expose you to dangerous voltages or other risks Incorrect reassembly can cause electric shock when the appli ance is subsequently used 12 Unplug this
13. uthorized service center This warranty gives you specific legal rights and you may also have other rights which vary from state to state FCC REGISTRATION This equipment complies with Part 68 of the FCC rules On the bottom of this equipment is a label that contains among other information the FCC Registration Number and Ringer Equivalence Number REN for this equipment You must upon request provide this information to your telephone company The REN is used to determine the number of devices you may connect to the telephone line and still have all those devices ring when your telephone number is called In most but not all areas the sum of the REN s of all devices connected to one line should not exceed five 5 To be certain of the number of devices you may connect to your line as determined by the REN you should contact your local telephone company to deter mine the maximum REN for your calling area If your telephone equipment causes harm to the telephone network the telephone company may discontinue your ser vice temporarily If possible they will notify you in advance But if advance notice is not practical you will be notified as soon as possible You will be informed of your right to file a complaint with the FCC Your telephone company may make changes in its facilities equipment operations or procedures that could affect the proper functioning of your equipment If they do you will be notified in advance to give you an
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