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Zebra ZE500 User Guide - CNET Content Solutions

1. The print engine is set for noncontinuous media but continuous media is loaded Install proper media type or reset print engine for current media type and perform calibration 8 23 12 Display Print Engine Condition CEHA ERROR CONDITION RIBBON OUT The print engine stops the RIBBON light is on the ERROR light flashes Troubleshooting Error Messages 123 Table 15 Error Messages Continued Possible Cause In thermal transfer mode ribbon is not loaded or incorrectly loaded Recommended Solution Load ribbon correctly See Load Ribbon and Media on page 62 In thermal transfer mode the ribbon sensor is not detecting ribbon 1 Load ribbon correctly See Load Ribbon and Media on page 62 2 Calibrate the print engine See Calibrate the Ribbon and Media Sensors on page 99 In thermal transfer mode media is blocking the ribbon sensor 1 Load media correctly See Load Ribbon and Media on page 62 2 Calibrate the print engine See Calibrate the Ribbon and Media Sensors on page 99 In thermal transfer mode the print engine did not detect the ribbon even though it is loaded correctly If you are using direct thermal media the print engine is waiting for ribbon to be loaded because it is incorrectly set for Thermal Transfer mode 1 Print a sensor profile See Print a Sensor Profile on page 84 The ribbon out threshold 1 is likely too high above the black area
2. Observe the results Did the ribbon leave a mark on the paper Then The ribbon is coated on the outside and can be used in this printer Je Did not leave a mark on the The ribbon is coated on the inside and cannot paper be used in this print engine E To verify this repeat the test on the other surface of the roll of ribbon 8 23 12 2 Printer Setup and Operation This section assists the technician with initial setup and operation of the print engine Contents Handling the Print Engine llle 44 Unpack and Inspect the Print Engine llle 44 Remove Additional Shipping Materials ooooooocooooocoooro ooo 44 To Store the Print Engine 0 0 2 ee II 47 To Ship the Print Engine 0 0 III 47 Print Engine Installation llle RII 48 Requirements 2 cece eee eee I Ih 48 Dimensions and Clearance Needs 0 00 eee 49 Install the Print Engine in an Applicator llle BBRR 54 Select a Data Communication Interface lille 55 Data Gables cec ege eem e tee A ete eae Re e Rea age d ha 58 Connect the Print Engine to a Power Source 20000 cece eee ee eens 59 Power Cord Specifications 0 0000 tenes 60 Load Ribbon and Media 000 00 cece teens 62 8 23 12 P1051584 002 44 Printer Setup and Operation Handling the Print Engine Handling the Print Engine This section describes how to handle
3. 14 The RIGHT ARROW navigates to the next parameter in the menus P1051584 002 8 23 12 Introduction 17 Control Panel Display Control Panel Display The control panel includes a display where you can view the print engine s status or change its operating parameters In this section you will learn how to navigate through the menu system and change values for menu items After the print engine completes the power up sequence it moves to the Idle Display Figure 5 Figure 5 Idle Display PRINTER READY 1 V53 17 14 2 1 The printer s current status 2 Information that you set through dle Display on page 88 Navigating in the Display Table 2 shows the options available for navigating through the parameters in the display Table 2 Navigation Enter Setup Mode A Mm gt DARKNESS 11 0 At the Idle Display Figure 5 press SETUP to enter Setup Mode The printer displays the first parameter Scroll through the Parameters Je To scroll through the parameters press the LEFT ARROW or the RIGHT ARROW 8 23 12 P1051584 002 18 Introduction Control Panel Display Table 2 Navigation Continued Perform an action C3 ZE500 7 indicates that an action can be performed 300dpi LIST FORMATS Press PLUS to perform the specified action Change Parameter Values C3 ZE500 7 and indicate that a value can be changed 9 300dpi
4. 8 23 12 P1051584 002 60 Printer Setup and Operation Connect the Print Engine to a Power Source 3 Turn on D the print engine The print engine boots up and performs a self test Power Cord Specifications Caution For personnel and equipment safety always use an approved three conductor A power cord specific to the region or country intended for installation This cord must use an IEC 320 female connector and the appropriate region specific three conductor grounded plug configuration Depending on how your print engine was ordered a power cord may or may not be included If one is not included or if the one included is not suitable for your requirements see Figure 9 and refer to the following guidelines The overall cord length must be less than 9 8 ft 3 m The cord must be rated for a minimum of 10 A 250 V The chassis ground earth must be connected to ensure safety and reduce electromagnetic interference P1051584 002 8 23 12 Printer Setup and Operation 61 Connect the Print Engine to a Power Source Figure 9 Power Cord Specifications 1 AC power plug for your country This should bear the certification mark of at least one of the known international safety organizations Figure 10 2 3 conductor HAR cable or other cable approved for your country 3 IEC 320 connector This should bear the certification mark of at least one of the known international safety organizations Figure 10
5. Recommended Solution Caution An improperly connected printhead data or power cable can cause these error messages The printhead may be hot enough to cause severe burns Allow the printhead to cool The printhead data cable is not properly connected Caution Turn off O the print engine before performing this procedure Failure to do so can damage the printhead 1 Turn off O the print engine 2 Disconnect and reconnect the data cable to the printhead 3 Ensure that the cable connector is fully inserted into the printhead connector 4 Turn on D the print engine The printhead has a faulty thermistor Call a service technician CEHA DEFRAGMENT I NG DO NOT POWER OFF The print engine stops 8 23 12 The print engine is defragmenting memory Caution Do NOT turn off the print engine power during defragmenting Doing so can damage the print engine Allow the print engine to finish defragmenting If you get this error message frequently check your label formats Formats that write to and erase memory frequently may cause the printer to defragment often Using properly coded label formats usually minimizes the need for defragmenting If this error message does not go away contact Technical Support The print engine requires service P1051584 002 126 Troubleshooting Error Messages Table 15 Error Messages Continued Display Print Engine Condition Poss
6. Table 5 Print Settings Continued Label Top This parameter adjusts the print position vertically on the label Positive numbers adjust the Position label top position farther down the label away from the printhead by the specified number of dots Negative numbers adjust the position up the label toward the printhead Accepted values 120 to 120 Related ZPL command s LT SGD command used none Control panel menu item LABEL TOP on page 32 Printer web page View and Modify Printer Settings General Setup Label Top Label Left If necessary shift the print position horizontally on the label Positive numbers move the left Position edge of the image toward the center of the label by the number of dots selected while negative numbers move the left edge of the image toward the left edge of the label Accepted values 9999 to 9999 Related ZPL command s LS SGD command used none Control panel menu item LEFT POSITION on page 32 Printer web page View and Modify Printer Settings gt Advanced Setup gt Left Position Head Test The ZE500 6 print engine periodically performs a test of the printhead functionality This Count parameter establishes how many labels are printed between these internal tests Accepted values 0000 disables the test to 9999 Related ZPL command s JT SGD command used none Control panel menu item HEAD TEST COUNT on page 32 Printer web page View
7. DARKNESS 11 0 E Press PLUS or MINUS to scroll through the accepted values Tog P1051584 002 8 23 12 Exit Setup Mode Introduction 19 Control Panel Display Table 2 Navigation Continued gt SAVE CHANGES PERMANENT 1 While in Setup Mode press SETUP to exit the operating parameters The LCD displays SAVE CHANGES 2 To return to the parameters plus the LEFT ARROW OR Press PLUS or MINUS to scroll through the exit options PERMANENT Stores values in the print engine even when power is turned off TEMPORARY Saves the changes until power is turned off CANCEL This option cancels all changes made since you entered Setup mode except for changes made to DARKNESS TEAR OFF COMMUNICATION and LANGUAGE settings which go into effect as soon as they are made LOAD DEFAULTS Use this option to restore all settings other than the network settings back to the factory defaults Use care when loading defaults because you will need to reload all settings that you changed manually LOAD LAST SAVE Loads the values from the last permanent save DEFAULT NET Use this option to restore all print server and network settings back to the factory defaults Use care when loading defaults because you will need to reload all settings that you changed manually 3 Press the RIGHT ARROW to select the displayed choice and exit Setup Mode When the configuration and calibratio
8. POLSK I Note The selections for this parameter are displayed in the actual languages to make it easier for you to find one that you are able to read Er ZE500 300dpi LANGAGE rFRANCAIS LJ OEM IDIOMA rPORTUGU S ait ZE500 300dpi TAAL tNEDERLANDS age ZE500 300dpi in z wa wit ZE500 300dpi JAZYK FGEST INA ial f rh oc ag ZE500 300dpi Sprache rDeutsch OEM SPR K FSVENSKA ai ZE500 300dpi KIELI SUON fag ZE500 300dpi 25 gt Hn A SE fe rh orc ait ZE500 300dpi LIMBA FROMAN 8 23 12 Printer Setup and Operation 39 Types of Media Types of Media Important Zebra strongly recommends the use of Zebra brand supplies for continuous high quality printing A wide range of paper polypropylene polyester and vinyl stock has been specifically engineered to enhance the printing capabilities of the print engine and to prevent premature printhead wear To purchase supplies go to http www zebra com howtobuy Your print engine can use various types of media Standard media Most standard media uses an adhesive backing that sticks individual labels or a continuous length of labels to a liner Standard media can come on rolls or in a fanfold stack Table 3 Tag stock Tags are usually made from a heavy paper Tag stock
9. Printer Configuration and Adjustment 71 Changing Printer Settings liliis 72 Print SCUINGS s osorno A 73 Maintenance and Diagnostic Tools 0 00 ce eee 82 Network Settings oscene neei a aaia a teens 89 Language Settings lt srcani sia eR RR E ade eee eee EEA EE E REGS EG 93 Sensor SetlingS us rese AREA E EA aa a 95 Port Settings iioc A A E db ED ase 96 Calibrate the Ribbon and Media Sensors sels ele ee 99 Remove Used Ribbon 0 0 cee n 103 Adjust the Sensors sete erede cx EROR e X RAUS EX bebe AER E RS 104 Transmissive Media Sensor ooococccccc eee 104 Reflective Media Sensor oooococcoccccrc ee 105 Ribbon SENSO veis big kk eee ee bea Ree Ge ped bee ed EXEWRE TEIRGGGx 105 Toggle Positioning 0 e a a eee eee 106 Printhead Pressure Adjustment ooocccccocococo teens 108 4 Routine Maintenance 00 0 cece eee eee eee 111 Cleaning Schedule 0 0 0 ce ete tenes 112 Clean the Exterior sss irecersasarsdccisss teeta 112 Clean the Media Compartment 0 0 00 eee ee eee 113 Clean the Printhead and Rollers 0 0 e eee tees 113 Replacing Print Engine Components cooccccco tt eee 115 Ordering Replacement Parts 0 cc cette eee 115 Recycling Print Engine Components 0 000 cece a 115 Lubrication sci ir AR AUR REET RR ORG He Rene Ae ee Rn 115 5 Troublesh
10. SGD command used none Control panel menu item BACKFEED SPEED on page 21 Printer web page none Tear Off If necessary adjust the position of the media over the tear off bar after printing Position P1051584 002 Higher numbers move the media out the tear line moves closer to the leading edge of the next label Lower numbers move the media in the tear line moves closer to the edge of the label just printed t troy 1 Media direction 2 Factory set tear line location at position 000 Accepted values 120 to 120 Related ZPL command s TA SGD command used none Control panel menu item TEAR OFF on page 22 Printer web page View and Modify Printer Settings gt General Setup gt Tear Off 8 23 12 Printer Configuration and Adjustment Changing Printer Settings Table 5 Print Settings Continued Print Mode Accepted values Select a print mode that is compatible with your print engine options APPLICATOR The print engine prints a label when it receives a signal from the applicator TEAR OFF The print engine prints label formats as it receives them The print engine operator can tear off the printed labels any time after they print STREAM Tbhe print engine prints a batch of labels with backfeed occurring only at the start and end of the batch instead of between individual labels This setting increases label throughput in batch printing REWIND
11. The print engine prints without pausing between labels The media is wound onto a core after printing Related ZPL command s MM SGD command used media printmode Control panel menu item PRINT MODE on page 22 Printer web page View and Modify Printer Settings General Setup Print Mode Applicator Port manufacturer Select the appropriate action for the applicator port as suggested by the applicator Accepted values OFF The applicator port is off MODE 1 Asserts the END PRINT signal low while the print engine is moving the label forward MODE 2 Asserts the END PRINT signal high while the print engine is moving the label forward MODE 3 Asserts the END PRINT signal low for 20 milliseconds when a label has been completed and positioned Not asserted during continuous printing modes MODE 4 Asserts the END PRINT signal high for 20 milliseconds when a label has been completed and positioned Not asserted during continuous printing modes Related ZPL command s JJ SGD command used device applicator end print Control panel menu item APPLICATOR PORT on page 22 Printer web page 8 23 12 View and Modify Printer Settings Advanced Setup Applicator P1051584 002 75 76 Printer Configuration and Adjustment Changing Printer Settings Table 5 Print Settings Continued Start Prin
12. View and Modify Printer Settings gt General Setup gt Early Warning Maintenance Printhead When Early Warning for Maintenance is enabled set this value to the length of the Cleaning Interval media or ribbon roll that you are using When the printhead reaches the set length WARNING CLEAN PRINTHEAD appears on the control panel display If the alert function is enabled the print engine generates an alert Accepted values 0 M O FT to 450M 1476 FT in 50 M increments Related ZPL command s JH SGD command used none Control panel menu item HEAD CLEANING on page 25 Printer web page View and Modify Printer Settings gt General Setup gt Head Cleaning Printhead Life Expectancy P1051584 002 When Early Warning for Maintenance is enabled set this value to the number of inches of media that the printhead is expected to print When the printhead reaches the set length WARNING REPLACE HEAD appears on the control panel display If the alert function is enabled the print engine generates an alert Accepted values 0 M O FT to 450M 1476 FT in 50 M increments Related ZPL command s JH SGD command used none Control panel menu item HEAD LIFE on page 25 Printer web page View and Modify Printer Settings General Setup Head Life 8 23 12 Non Resettable Counter Printer Configuration and Adjustment 83 Changing Printer Settings Table 7 Maintenance an
13. zebra com T 465 6858 0722 F 65 6885 0838 E China tschina zebra com All other areas tsasiapacific zebra com Repair Service Department For back to base service and repair T 1 877 ASK ZEBRA 275 9327 F 1 847 821 1797 E repair zebra com To request a repair in the U S go to www zebra com repair T 44 0 1772 693069 F 44 0 1772 693046 New requests ukrma zebra com Status updates repairupdate zebra com T 65 6858 0722 F 65 6885 0838 E China tschina zebra com All other areas tsasiapacific zebra com Technical Training Department For Zebra product training courses T 1 847 793 6868 T 1 847 793 6864 F 1 847 913 2578 E ttamerica zebra com T 44 0 1628 556000 F 44 0 1628 556001 E Eurtraining zebra com T 65 6858 0722 F 65 6885 0838 E China tschina zebra com All other areas tsasiapacific zebra com Inquiry Department For product literature and distributor and dealer information T 1 877 ASK ZEBRA 275 9327 E inquiry4 zebra com T 44 0 1628 556037 F 44 0 1628 556005 E mseurope zebra com E China GCmarketing zebra com All other areas APACChannelmarketing zebra com Customer Service Department US Internal Sales Department UK For printers parts media and ribbon please call your distributor or contact us Key T Telephone F Facsimile E E mail 8 23 12 T
14. 1 877 ASK ZEBRA 275 9327 E clientcare Ozebra com T 44 0 1628 556032 F 44 0 1628 556001 E cseurope zebra com T 465 6858 0722 F 65 6885 0836 E China order csr zebra com All other areas csasiapacific zebra com P1051584 002 12 About This Document Document Conventions Document Conventions Table 1 shows the way that certain information is conveyed in this document Table 1 Document Conventions Alternate Color If you are viewing this guide online you can click the blue text used for cross references or hyperlinks to jump directly to other sections in the guide or to web sites on the internet LCD Display Examples Text from a print engine s Liquid Crystal Display LCD appears in Arial font Command Line Examples File Names and Directories Command line examples file names and directories appear in Courier New font For example Type ZToo1s to get to the Post Install scripts in the bin directory Open the Zebra lt version number gt tar file in the root directory Icons and Advisory Words The following icons and advisory words are used to draw your attention to certain areas of text Caution Warns you of the potential for electrostatic discharge Caution Warns you of a potential electric shock situation Caution Warns you of a situation where excessive heat could cause a burn Caution Advises you that failure to take or avoid a specific action c
15. 32 host handshake user menu item 30 ways to set 98 idle display described 17 how to change what displays 88 user menu item 34 images images label 84 user menu item 27 images distorted on labels 127 indicator lights combined with error message on ZT230 122 initialize flash memory how to start 84 user menu item 28 initiate manual calibration 87 inspect for shipping damage 44 installation procedure 54 requirements 48 P1051584 002 164 Index IP address user menu item 36 ways to view or set 90 IP protocol how to change 90 user menu item 36 IP resolution IP protocol how to change 90 user menu item 36 L label left position how to adjust 80 user menu item 32 label length how to adjust maximum value 78 user menu item 23 label shift 80 label top position how to adjust 80 user menu item 32 label width 77 labels did not print 127 labels not printing 127 labels per roll for early warning 24 language how to change from unfamiliar language 128 user menu item 38 ways to change display language 93 last saved settings 86 LCD error messages 122 left hand print engine orientation 14 LENGTH how to set as head close action 85 how to set as power up action 85 liability 2 Liner Take Up mode how to select 75 select print mode through user menu 22 list bar codes 27 list fonts 26 list formats 27 list images 27 list network 27 list setup 27 load defaults how
16. 4 Length lt 9 8 ft 3 m Rating 10 Amp minimum 250 VAC Figure 10 International Safety Organization Certification Symbols WC 9G 0 C Q ka Go T IFA OPONE KOOVE E Wn d S Ta o gt SOR SU 4 8 23 12 P1051584 002 a Printer Setup and Operation Load Ribbon and Media Load Ribbon and Media A P1051584 002 Use the instructions in this section to load ribbon if used and media in a ZE500 print engine Ribbon is used with thermal transfer labels For direct thermal labels do not load ribbon in the print engine To determine if ribbon must be used with a particular media see When to Use Ribbon on page 41 Caution While performing any tasks near an open printhead remove all rings watches hanging necklaces identification badges or other metallic objects that could touch the printhead You are not required to turn off the printer power when working near an open printhead but Zebra recommends it as a precaution If you turn off the power you will lose all temporary settings such as label formats and you must reload them before you resume printing Important Use ribbon that is wider than the media to protect the printhead from wear Ribbon must be coated on the outside See Coated Side of Ribbon on page 41 for more information To load ribbon and media complete these steps Loading Ribbon 1 Caution The printhead may be hot and could cause severe burns Allow th
17. 9 JI on voltage reg board Power cable 4 J1 Locking SP comm cable 10 J2 External HDMI connector for deported control panel 5 J8 Control panel SPI extension 11 J6 Applicator interface cable ribbon cable 6 J9 Door open sensor cable 12 Remove the applicator interface board from the print engine 8 23 12 Applicator Interface Board Reconfiguration 151 Changing Jumper Settings for Isolated Mode Adjust Jumper Placement for 5V to 28V Isolated Mode 13 Locate the areas marked J4 and J5 14 A Caution Do not apply external power until after the board is reconfigured for Isolated Mode Move the jumpers on both J4 and J5 to cover the pins as shown from the default of Non Isolated Mode to Isolated Mode You may use needle nose pliers if necessary NON ISOLATED MODE Default Setting E Internal Supply 5V 2 EXT V FAN INT 5V INT EXT GND GND saa J5 NT i 1 ISOLATED MODE External Supply 5V to 28V 2 Key EXT V MN INT EXT GND INT 5V GND Gray Jumper position J4 J5 ae ee d White Not Connected eee Simulated applicator interface board Pins Labels on the applicator interface board Applicator port A WwW PD e 8 23 12 P1051584 002 152 Applicator Interface Board Reconfiguration Changing Jumper Settings for Isolated Mode Reinsert and Reconnect the Applicator Int
18. Calibration Ribbon and Media Sensors on page 99 Accepted values N A Related ZPL command s JC SGD command used none Control panel menu item MEDIA AND RIBBON CALIBRATE on page 28 Control panel key s Hold PAUSE FEED CANCEL for 2 seconds to initiate calibration Printer web page The calibration procedure cannot be initiated through the web pages See the following web page for settings that are set during sensor calibration View and Modify Printer Settings gt Calibration Important Do not change these settings unless you are told to do so by Zebra Technical Support or by an authorized service technician Communication Use this diagnostics tool to cause the printer to output the hexadecimal values for all Diagnostics Mode data received by the printer For more information see Communication Diagnostics Test on page 137 Accepted values DISABLED ENABLED Related ZPL command s 3D to enable JE to disable SGD command used none Control panel menu item COMMUNICATIONS on page 30 Printer web page N A Format Selects the bitmap scaling factor The first number is the original dots per inch dpi Conversion value the second the dpi to which you would like to scale 8 23 12 Accepted values NONE e 150 300 e 150 600 e 200 600 e 300 gt 600 Related ZPL command s none SGD command used none Control panel menu item FORMAT CONVERT on page 34 Printer web page none P10515
19. Millboard Road Bourne End Buckinghamshire SL8 5XF UK T 44 0 1628 556000 F 44 0 1628 556001 Zebra Technologies Asia Pacific LLC 120 Robinson Road 06 01 Parakou Building Singapore 068913 T 65 6858 0722 F 65 6885 0838 http www zebra com 2012 ZIH Corp P1051584 002
20. O LE C I 3 ei ANE SLIGHTLY LIGHT liil Nse M SLIGHTLY DARK ACODE 339x XCODE 39 3009 HV8 TIVINHON Table 18 Judging Bar Code Quality Print Quality Description Too dark Labels that are too dark are fairly obvious They may be readable but not in spec The normal bar code bars increase in size e The openings in small alphanumeric characters may fill in with ink e Rotated bar code bars and spaces run together Slightly dark Slightly dark labels are not as obvious The normal bar code will be in spec Small character alpha numerics will be bold and could be slightly filled in The rotated bar code spaces are small when compared to the in spec code possibly making the code unreadable P1051584 002 8 23 12 8 23 12 Troubleshooting 135 Print Engine Diagnostics Table 18 Judging Bar Code Quality Continued Print Quality n spec Description The in spec bar code can only be confirmed by a verifier but it should exhibit some visible characteristics The normal bar code will have complete even bars and clear distinct spaces e The rotated bar code will have complete even bars and clear distinct spaces Although it may not look as good as a slightly dark bar code the bar code will be in spec e In both normal and rotated styles small alphanumeric characters look complete Slightly l
21. Test on page 131 to verify that your printer is able to print P1051584 002 70 Printer Setup and Operation Load Ribbon and Media Notes s P1051584 002 8 23 12 8 23 12 Printer Configuration and Adjustment This section assists you with configuration of and adjustments to the print engine Contents Changing Printer Settings llle IIR 72 Print Settings soo peche as n 73 Maintenance and Diagnostic Tools 2000 cece eee eee eee 82 Network Settings o ooooocoororrrrcr eee tenet eee Ih 89 Language SettingS 0 0 0 cette teens 93 Sensor Settings 0 0 0 eet eee 95 Port Settings uen ex e Ec ee eid x ele ced deat fea ec ole we bce eR mathe 96 Calibrate the Ribbon and Media Sensors oococcocccococ 99 Remove Used Ribbon ooccococcoo II 103 Adjust the Sensors llle anann 104 Toggle Positioning liiis III 106 Printhead Pressure Adjustment isle eee 108 P1051584 002 72 Printer Configuration and Adjustment Changing Printer Settings Changing Printer Settings This section presents the printer settings that you can change and identifies the tools for changing them These tools include the following ZPL and Set Get Do SGD commands See the Zebra Programming Guide for more information The printer s control panel display See Control Panel Display on page 17 for more information The printer s web pages when the printer has an
22. a IT ANTENNA P TYPE WLAN SECURITY MEP INDEX POOR SIGNAL PREAMBLE ASSOCIATED PULSE ENABLED PULSE RATE INTL MODE CHANNEL MASK FIRMWARE PRINTER IS COPYRIGHTED P1051584 002 132 Troubleshooting Print Engine Diagnostics PAUSE Self Test This self test can be used to provide the test labels required when making adjustments to the print engine s mechanical assemblies or to determine if any printhead elements are not working Figure 14 shows a sample printout To perform a PAUSE self test complete these steps 1 Turn off O the print engine 2 Press and hold PAUSE while turning on I the print engine Hold PAUSE until the first control panel light turns off The initial self test prints 15 labels at the print engine s slowest speed and then automatically pauses the print engine Each time PAUSE is pressed an additional 15 labels print Figure 14 shows a sample of the labels Figure 14 PAUSE Test Label 1234507890 123456 78901 2345678901 23456 76991 2345078901234 1234567 L SSE UU ULL LLL e 567890 While the print engine is paused pressing CANCEL alters the self test Each time PAUSE is pressed 15 labels print at 6 in 152 mm per second While the print engine is paused pressing CANCEL again alters the self test a second time Each time PAUSE is pressed 50 labels print at the print
23. and Modify Printer Settings gt Advanced Setup gt Head Test Count Error on When this option is enabled and the print engine is paused the print engine sets the Pause applicator error state Accepted values ENABLED DISABLED Related ZPL command s JJ SGD command used none Control panel menu item ERROR ON PAUSE on page 33 Printer web page View and Modify Printer Settings gt Advanced Setup gt Error on Pause P1051584 002 8 23 12 Printer Configuration and Adjustment 81 Changing Printer Settings Table 5 Print Settings Continued Ribbon Low The Ribbon Low feature determines if the print engine will generate a warning when the Mode amount of ribbon left on the roll gets low When the Ribbon Low feature is off the output signal Pin 9 does not function the LOW RIBBON warning is not displayed and the print engine continues to print until it runs out of ribbon When the Ribbon Low feature is enabled output signal Pin 9 on the applicator port is functional When the amount of ribbon on the supply spindle gets low the output signal asserts to provide a RIBBOH LOW warning Set the output signal to assert HIGH or LOW Accepted values ENABLED e DISABLED Related ZPL command s JJ SGD command used none Control panel menu item RIBBON LOW MODE on page 33 Printer web page none Ribbon Low When the Ribbon Low feature is enabled this parameter determines if the output signal on Ou
24. does not have adhesive or a liner and it is typically perforated between tags Tag stock can come on rolls or in a fanfold stack Table 3 Table 3 Roll and Fanfold Media Media Type How It Looks Description Non Continuous Roll media is wound on a 3 in 76 mm core Individual Roll Media L F labels or tags are separated by one or more of the following d methods QO Web media separates labels by gaps holes or notches eor mus Black mark media uses pre printed black marks on the back side of the media to indicate label separations MET e Perforated media has perforations that allow the labels or tags to be separated from each other easily The media may also have black marks or other separations between labels or tags 8 2342 P1051584 002 40 Printer Setup and Operation Types of Media Media Type Non Continuous Fanfold Media Continuous Roll Media P1051584 002 Table 3 Roll and Fanfold Media Continued How It Looks Description Fanfold media is folded in a zigzag pattern Fanfold media can have the same label separations as non continuous roll media The separations would fall on or near the folds Note The use of fanfold media is not recommended Roll media is wound on a 3 in 76 mm core Continuous roll media does not have gaps holes notches or black marks to indicate label separations This allows the image to be printed anywhere o
25. engine s slowest speed While the print engine is paused pressing CANCEL again alters the self test a third time Each time PAUSE is pressed 50 labels print at 6 in 152 mm per second While the print engine is paused pressing CANCEL again alters the self test a fourth time Each time PAUSE is pressed 15 labels print at the print engine s maximum speed 3 To exit this self test at any time press and hold CANCEL P1051584 002 8 2342 Troubleshooting 133 Print Engine Diagnostics FEED Self Test Different types of media may require different darkness settings This section contains a simple but effective method for determining the ideal darkness for printing bar codes that are within specifications During the FEED self test labels are printed at different darkness settings at two different print speeds The relative darkness and the print speed are printed on each label The bar codes on these labels may be ANSI graded to check print quality During this test one set of labels is printed at 2 ips and another set is printed at 6 ips The darkness value starts at three settings lower than the print engine s current darkness value relative darkness of 3 and increase until the darkness is three settings higher than the current darkness value relative darkness of 3 To perform a FEED self test complete these steps 1 Print a configuration label to show the print engine s current settings 2 Turn off O the print e
26. select 75 user menu item 22 P1051584 002 166 Index print quality bar code does not scan 120 running FEED self test 133 troubleshooting 118 print server active print server how to interpret 89 user menu item 36 characteristics of wired connection 57 characteristics of wireless connection 58 default gateway user menu item 37 ways to view or set 91 ESSID user menu item 37 ways to view 92 IP address user menu item 36 ways to view or set 90 IP protocol how to change 90 user menu item 36 MAC address user menu item 37 ways to view 91 network configuration label sample label 131 ways to print 84 primary network user menu item 35 reset network settings user menu item 37 ways to reset 92 subnet mask user menu item 36 ways to view or set 91 print speed how to select 73 user menu item 21 print width how to adjust 77 user menu item 23 printer configuration label user menu item 27 ways to print 84 printer diagnostics 130 printer locks up 129 printer settings applicator port end print action 75 backfeed speed 74 darkness 73 date 35 label left position 80 label top position 80 maximum label length 78 media type 76 print method 76 print mode 75 print speed 73 print width 77 reprint mode 81 settings not taking effect 128 slew speed 73 tear off position 74 time 35 printhead cleaning 113 cleaning interval how to specify 82 user menu item 25 life expectancy h
27. that indicates where the ribbon is detected 2 1 gt neson 080 2 gt 060 040 000 D fe RIBBON 2 Calibrate the print engine see Calibrate the Ribbon and Media Sensors on page 99 or load print engine defaults see options under Exit Setup Mode on page 19 Set the print engine for Direct Thermal mode See Print Method on page 76 CEHA WARN I NG RIBBON IN The RIBBON light is on the ERROR light flashes 8 23 12 Ribbon is loaded but the print engine is set for direct thermal mode Ribbon is not required with direct thermal media If you are using direct thermal media remove the ribbon This error message will not affect printing If you are using thermal transfer media which requires ribbon set the print engine for Thermal Transfer mode See Print Method on page 76 P1051584 002 124 Troubleshooting Error Messages Display Print Engine Condition CEHA THERM I STOR FAULT The ERROR light flashes Table 15 Error Messages Continued Possible Cause The printhead has a faulty thermistor Recommended Solution Call a service technician CEHA WARN I NG HEAD COLD The print engine prints while the ERROR light flashes CEHA WARN I NG HEAD TOO HOT The print engine stops the ERROR light flashes A Caution An improperly connected printhead data or power cable can cause this error message The printhead may be hot en
28. the Active Print Server This menu item displays which print server is being used This tells which device s settings such as IP protocol and IP address are being displayed under those menu items This menu item which cannot be modified from the control panel appears only if a wired or wireless print server is installed in your printer Set the IP Resolution Method This parameter tells if the user permanent or the server dynamic selects the IP address If a dynamic option is chosen this parameter tells the method s by which the wired or wireless print server receives the IP address from the server See IP Protocol on page 90 for more information This menu item appears only if a wired or wireless print server is installed in your printer Set the Printer s IP Address View and if necessary change the printer s IP address Changes are saved only if IP PROTOCOL is set to PERMANENT To allow any saved changes to take effect use RESET NETWORK on page 37 to reset the print server See IP Address on page 90 for more information This menu item appears only if a wired or wireless print server is installed in your printer Set the Subnet Mask View and if necessary change the subnet mask Changes are saved only if IP PROTOCOL is set to PERMANENT To allow any saved changes to take effect use RESET NETWORK on page 37 to reset the print server See Subnet Mask on page 91 for more information This menu i
29. the media roll If you replaced the media press PLUS to select YES e If you did not replace the media press MINUS to select NO or press the LEFT ARROW or RIGHT ARROW to move to another parameter This parameter appears only if Early Warning for Media and Ribbon is enabled Set Ribbon Length for Early Warning This value should correspond to the ribbon length for the ribbon that you are using See Early Warning for Media and Ribbon on page 82 for more information This parameter appears only if Early Warning for Media and Ribbon is enabled Reset Ribbon Counter for Early Warning Reset the ribbon counter after you replace the roll of ribbon If you replaced the ribbon press PLUS to select YES If you did not replace the ribbon press MINUS to select NO or press the LEFT ARROW or RIGHT ARROW to move to another parameter This parameter appears only if Early Warning for Media and Ribbon is enabled 8 23 12 f EE ZE500 SS 300dpi EARLY WARNING MAINT OFF f aise ZE500 300dpi HEAD CLEAN ING 150 M 492 FT f aise ZE500 300dpi HEAD CLEANED NO YES HEAD LIFE 1000000 IN age ZE500 e 300dpi NEW PRINTHEAD NO YES 8 23 12 Introduction Control Panel Display Set Early Warning for Maintenance When this feature is enabled the print engine provides warnings when the printhead needs to be cleaned See Early Warning for Maintenance on
30. your authorized Zebra reseller or distributor for information and advice The print engine is set at an incorrect darkness level For optimal print quality set the darkness to the lowest possible setting for your application You may want to perform the FEED Self Test on page 133 to determine the ideal darkness setting See Print Darkness on page 73 for how to change the darkness setting The printhead is dirty Clean the printhead See Clean the Printhead and Rollers on page 113 Incorrect or uneven printhead pressure 1 Position the printhead toggles correctly See Toggle Positioning on page 106 2 Setthe printhead pressure to the minimum needed for good print quality See Printhead Pressure Adjustment on page 108 Loss of printing registration on labels Excessive vertical drift in top of form registration P1051584 002 The platen roller pinch roller or peel roller is dirty Media guides are positioned improperly Clean the printhead and rollers See Clean the Printhead and Rollers on page 113 Ensure that the media guides are properly positioned See Load Ribbon and Media on page 62 The media type is set incorrectly The media is loaded incorrectly Set the print engine for the correct media type gap notch continuous or mark See Media Type on page 76 Load media correctly See Load Ribbon and Media on page 62 8 23 12 Issue Long tracks of missing p
31. 00 C PROTOCOL NONE 300dpi age ZE500 es 300dpi NETWORK ID 000 ase ZE500 300dpi COMMUNICATIONS NORMAL MODE ase ZE500 300dpi CONTROL PREFIX 7E P1051584 002 Set the Host Handshake Protocol Value Select the handshake protocol that matches the one being used by the host computer See Host Handshake on page 98 for more information Set the Zebra Protocol Value Protocol is a type of error checking system Depending on the selection an indicator may be sent from the print engine to the host computer signifying that data has been received Select the protocol that is requested by the host computer See Protocol on page 98 for more information Set the Network ID This parameter assigns a unique number to the print engine when the print engine is operating in an RS422 485 multi drop network environment an external RS422 485 adapter is required This gives the host computer the means to address a specific print engine This does not affect TCP IP or IPX networks Set a unique network ID number for this print engine See Network ID on page 98 for more information Enable Communication Diagnostics Mode Use this diagnostics tool to cause the printer to output the hexadecimal values for all data received by the printer See Communication Diagnostics Mode on page 87 for more information Set the Control Character Value Set the control prefix character to match what is used in your lab
32. 3 in 0 084 mm x 0 110 mm Maximum print width ZE500 4 4 in 104 mm ZE500 6 6 6 in 168 mm Programmable constant ZE500 4 2 0 in 51 mm through 12 in 305 mm per second print speeds in 1 inch 25 mm increments ZE500 6 203 dpi ZE500 6 300 dpi Ribbon Specifications Ribbon wound coated side out 2 0 in 51 mm through 12 in 305 mm per second in 1 inch 25 mm increments 2 0 in 51 mm through 10 in 203 mm per second in 1 inch 25 mm increments Ribbon width ZE500 4 1 0 to 4 2 in 25 to 107 mm ZE500 6 3 0 to 7 1 in 76 to 180 mm Maximum ribbon length 1970 feet 600 m Maximum ribbon roll size outside diameter 4 0 in 102 mm inside diameter 1 0 in 25 mm Zebra recommends using ribbon that is at least as wide as the media to protect the printhead from wear 8 23 12 P1051584 002 144 Specifications Media Specifications Media Specifications Model Minimum label length ZE500 4 ZE500 6 Applicator mode 0 50 in 12 7 mm 3 0 in 76 2 mm backfeed on Applicator mode 0 25 in 6 4 mm 1 0 in 25 4 mm backfeed off Stream mode 0 50 in 12 7 mm 3 0 in 76 2 mm Rewind mode 0 25 in 6 4 mm loose loop 1 0 in 25 4 mm loose loop Tear off mode 0 50 in 12 7 mm 3 0 in 76 2 mm backfeed on Tear off mode 0 25 in 6 4 mm 1 0 in 25
33. 38 Printer web page View and Modify Printer Settings gt General Setup gt Language Control Set the Control Prefix Character Value Character The print engine looks for this two digit hex character to indicate the start of a ZPL ZPL II control instruction Set the control prefix character to match what is used in your label formats Accepted values 00 to FF Related ZPL command s CT or CT SGD command used none Control panel menu item CONTROL PREFIX on page 30 Printer web page View and Modify Printer Settings gt ZPL Control 8 2342 P1051584 002 94 Printer Configuration and Adjustment Changing Printer Settings Table 9 Language Settings Continued Command Set the Format Command Prefix Value Character The format command prefix is a two digit hex value used as a parameter place marker in ZPL ZPL II format instructions The print engine looks for this hex character to indicate the start of a ZPL ZPL II format instruction Set the format command prefix character to match what is used in your label formats Important You cannot use the same hex value for the format command prefix control character and delimiter characters The print engine must see different characters to work properly If you are setting the value through the control panel the printer will skip any value that is already in use Accepted values 00 to FF Related ZPL command s CC or CC SGD command used n
34. 4 Introduction Control Panel Display mat 300dpi View Sensor Settings The following parameters are automatically set during the calibration procedure and should be changed only by a qualified service technician age ZE500 OET MARK MED S 010 CHA GE GE MEDIA S 040 RIBBON S 050 MARK S 090 mui MHEHNHI LLL CHEA GEA Ge TRANS GAIN 070 TRANS BASE 100 TRANS BRIGHT 196 nu LLL lala fag ZE500 300dpi RIBBON GAIN 080 age ZE500 300dpi MARK GAIN 020 i age ZE500 da 300dpi FORMAT CONVERT NONE age ZE500 GE IDLE DISPLAY FW VERSION P1051584 002 Select Format Conversion Scaling Factor Selects the bitmap scaling factor The first number is the original dots per inch dpi value the second the dpi to which you would like to scale See Format Conversion on page 87 for more information Select the Idle Display Select the information shown on the printer s display when the printer is idle See Idle Display on page 88 for more information 8 23 12 f aie ZE500 da 300dpi RTC DATE 01 01 98 f pe ZE500 300dpi RTC TIME 01 26 age ZE500 300dpi START PROGRAM CANCEL age ZE500 da 300dpi PRIMARY NETWORK Wired ag ZE500 300dpi LOAD FROM EXT NO 8 23 12 Introduction 35 Control Panel Display Set the Real Time Clock RTC Date This parameter allows y
35. 4 Printer Configuration and Adjustment Changing Printer Settings Print Information Table 7 Maintenance and Diagnostic Tools Continued Print the specified information on one or more labels e FONTS Prints the available fonts in the print engine including standard print engine fonts plus any optional fonts Fonts may be stored in RAM or Flash memory BAR CODES Prints the available bar codes in the print engine Bar codes may be stored in RAM or Flash memory IMAGES Prints the available images stored in the print engine s RAM Flash memory or optional memory card e FORMATS Prints the available formats stored in the printer s RAM Flash memory or optional memory card SETUP Prints the printer configuration label NETWORK Prints the settings for any print server that is installed e ALL Prints the previous six labels Related ZPL command s Printer configuration WC Network WL Others WD SGD command used none Control panel menu item LIST FONTS on page 26 LIST BAR CODES on page 27 LIST IMAGES on page 27 LIST FORMATS on page 27 LIST SETUP on page 27 LIST NETWORK on page 27 LIST ALL on page 28 Printer web page View and Modify Printer Settings gt Print Listings on Label Print a Sensor Profile Shows the sensor settings compared to actual sensor readings To interpret the results of the sensor profile see Sensor Profile on page 138 Related ZPL command s
36. 4 mm backfeed off Media width label and Minimum 0 625 in 16 mm 3 0 in 76 mm liner Maximum 4 5 in 114 mm 7 1 in 180 mm Media thickness Minimum 0 0053 in 0 135 mm 0 003 in 0 076 mm includes liner if any Maximum 0 010 in 0 254 mm 0 012 in 0 305 mm Inter label gap Minimum 0 079 in 2 mm Preferred 0 118 in 3 mm Maximum 0 157 in 4 mm Ticket tag notch size width x length 0 25 x 0 12 in 6 x 3 mm Hole diameter 0 125 in 3 mm Black mark length parallel to inside media edge Black mark width perpendicular to inside media 0 12 to 0 43 in 3 to 11 mm gt 0 43 in gt 11 mm edge Black mark location within 0 040 in 1 mm of inside media edge Density in Optical Density Units ODU gt 1 0 ODU black mark Maximum media density 0 5 ODU P1051584 002 8 23 12 A Applicator Interface Board Reconfiguration The print engine ships with the following caution label over the optional applicator port Caution Configured for non isolated 5V internal power Reconfigure before applying external voltage For 5V non isolated mode internal power no configuration is necessary For 5V to 28V isolated mode external power the jumpers on the applicator interface board must be reconfigured Follow the instructions in this section Caution Do not remove the caution label or apply external power until after the A applicator interface
37. 6 300 dpi 2 10 ips Related ZPL command s PR SGD command used media speed Control panel menu item PRINT SPEED on page 21 Printer web page View and Modify Printer Settings gt General Setup gt Print Speed Slew Speed The slew speed is the speed at which the printer skips over the areas in a label format that 8 23 12 are blank across the full width of the image A faster slew speed may reduce printing time The print engine automatically senses when to apply this higher speed Accepted values e ZE500 4 203 dpi 2 12 ips e ZE500 4 300 dpi 2 12 ips e ZE500 6 203 dpi 2 12 ips e ZE500 6 300 dpi 2 10 ips Related ZPL command s PR SGD command used none Control panel menu item SLEW SPEED on page 21 Printer web page none P1051584 002 74 Printer Configuration and Adjustment Changing Printer Settings Table 5 Print Settings Continued Backfeed Backfeed refers to the backward motion of the media from the tear off or peel off position to Speed the print position This motion occurs so that more of the lead edge of each label can be used for printing Reducing backfeed speed can mitigate some issues In general reducing the backfeed speed may improve print quality at the start of the label This speed defaults to 2 ips Accepted values ZE500 4 203 dpi 2 12 ips e ZE500 4 300 dpi 2 12 ips e ZE500 6 203 dpi 2 12 ips e ZE500 6 300 dpi 2 10 ips Related ZPL command s PR
38. 648 in 245 0 1 mm lt 9 253 in 235 0 mm 0 196 in 0 196 in 4 626 in 5 0 mm 5 0 mm 117 5 mm Y O D of A a O LE 10 434 in 57 265 0 mm 11 810 in 300 0 mm p 9 Deol O yo 0 445 in gt ja 8 755 in 11 3 mm 222 4 mm C La P1051584 002 8 23 12 Printer Setup and Operation 51 Print Engine Installation Top View 16 62 in 422 1 mm 8 2342 P1051584 002 52 Printer Setup and Operation Print Engine Installation Side View ZE500 4 Print Engine First print element Mainframe Ribbon and media edge 7 12 13 in d 308 2 mm SW N lt EN A FT SS SS gt E 15 89 in 403 7 mm i ee L 12 73 in 323 2 mm Y Y 4 50 in 114 3 mm lt lt 19 87 in 504 7 mm 0 394 in 10 0 mm 7 34 in 186 5 mm 14 95 in 379 73 mm gt 1 454 in 37 mm P1051584 002 8 23 12 Side View ZE500 6 Print Engine Printer Setup and Operation 53 Print Eng
39. 84 002 88 Printer Configuration and Adjustment Changing Printer Settings Table 7 Maintenance and Diagnostic Tools Continued Idle Display Select the information shown on the printer s display when the printer is idle Accepted values FIRMWARE FW VERSION MM DD YY 24 HR M DD YY 12 HR DD MM YY 24 HR DD MM YY 12 HR Related ZPL command s none SGD command used none Control panel menu item IDLE DISPLAY on page 34 Printer web page N A RTC Date This parameter allows you to set the date to display in the Idle Display Related ZPL command s ST SGD command used none Control panel menu item RTC DATE on page 35 Printer web page none RTC Time This parameter allows you to set the time to display in the Idle Display Related ZPL command s ST SGD command used none Control panel menu item RTC TIME on page 35 Printer web page none Password Level This parameter allows you to select whether certain factory selected menu items or all menu items are password protected Accepted values SELECTED ITEMS ALLITEMS Related ZPL command s none SGD command used none Control panel menu item PASSWORD LEVEL on page 38 Printer web page none Run a ZBI Program P1051584 002 If you have ZBI 2 0 installed you may choose to run a ZBI program that you have downloaded to your printer Accepted values N A Related ZPL command s JI J
40. CAL Related ZPL command s MF SGD command used none Control panel menu item MEDIA POWER UP on page 31 Printer web page View and Modify Printer Settings gt Calibration Head Close Set the Head Close Action Action Set the action for the printer to take when you close the printhead CALIBRATE adjusts sensor levels and thresholds determines the label length and feeds the media to the next web FEED feeds the labels to the first registration point LENGTH determines the label length using current sensor values and feeds the media to the next web NO MOTION tells the printer not to move the media You must manually ensure that the web is positioned correctly or press feed to position the next web SHORT CAL sets the media and web thresholds without adjusting sensor gain determines the label length and feeds the media to the next web Accepted values CALIBRATE FEED LENGTH NOMOTION SHORT CAL Related ZPL command s MF SGD command used none Control panel menu item HEAD CLOSE on page 32 8 23 12 Printer web page View and Modify Printer Settings gt Calibration P1051584 002 86 Printer Configuration and Adjustment Changing Printer Settings Load Defaults P1051584 002 Table 7 Maintenance and Diagnostic Tools Continued Load Printer or Print Server Defaults FACTORY Restores all printer settings other than the network settings back to the fact
41. G PO394 25 A AR 5E 45 53 SE 46 4F 33 39 34 2C 32 35 SE 41 41 N 18 10 FDCOOO00 4E 2C 31 38 2C 3 30 5E 46 44 28 30 30 38 30 0999 9999 FS 29 39 39 39 2D 39 39 39 39 SE 46 53 0D BA FOO 50 AAN 18 5E 45 4F 38 2C 35 30 5E 41 41 4E 2C 31 38 2C 10 FDCENTER STA 31 38 5E 46 44 43 45 4E 54 45 52 28 53 54 41 To use communication diagnostics mode complete these steps 1 Set the print width equal to or less than the label width being used for the test See Print Width on page 77 for more information 2 Set the DIAGNOSTICS MODE option to ENABLED For methods see Communication Diagnostics Mode on page 87 The printer enters diagnostics mode and prints any data received from the host computer on a test label 3 Check the test label for error codes For any errors check that your communication parameters are correct Errors show on the test label as follows FE indicates a framing error e OE indicates an overrun error e PE indicates a parity error NE indicates noise 4 Turn the print engine off O and then back on lI to exit this self test and return to normal operation 8 2342 P1051584 002 138 Troubleshooting Print Engine Diagnostics Sensor Profile Use the sensor profile image which will extend across several actual labels or tags to troubleshoot the following situations The printer experiences difficulty in determining gaps web between labels The printer incorrectly identifies
42. I SGD command used zbi control run Control panel menu item Run the Specified ZBI Program on page 35 Printer web page Directory Listing 8 23 12 Network Settings Primary Network Printer Configuration and Adjustment Changing Printer Settings 89 Table 8 Network Settings Select the Primary Network Device This parameter determines which device should be considered primary in the active device selection Accepted values WIRED WIRELESS Related ZPL command s NC SGD command used ip primary network Control panel menu item PRIMARY NETWORK on page 35 Printer web page none Load from External Device Active Print Server 8 23 12 View if IP Settings Are Loaded from the Printer or Print Server This parameter tells whether to use the print engine s or the print server s LAN WLAN settings at power up The default is to use the print engine s settings Accepted values YES NO Related ZPL command s NP SGD command used none Control panel menu item LOAD FROM EXT on page 35 Printer web page none View the Active Print Server This menu item displays which print server is being used This tells which device s settings such as IP protocol and IP address are being displayed under those menu items Accepted values WIRELESS indicates that the wireless print server is active INTERNAL WIRED indicates that the internal wired print server is a
43. JG SGD command used none Control panel menu item SENSOR PROFILE on page 28 Printer web page View and Modify Printer Settings gt Print Listings on Label Initialize Flash Memory P1051584 002 This option erases all previously stored information from Flash memory Caution This option completely erases the Flash memory Related ZPL command s JB SGD command used none Control panel menu item INIT FLASH MEM on page 28 Printer web page View and Modify Printer Settings gt Advanced Setup Format Memory 8 23 12 Printer Configuration and Adjustment 85 Changing Printer Settings Table 7 Maintenance and Diagnostic Tools Continued Power Up Action Set the Power Up Action Set the action for the printer to take during the power up sequence CALIBRATE adjusts sensor levels and thresholds determines the label length and feeds the media to the next web FEED feeds the labels to the first registration point LENGTH determines the label length using current sensor values and feeds the media to the next web NO MOTION tells the printer not to move the media You must manually ensure that the web is positioned correctly or press feed to position the next web SHORT CAL sets the media and web thresholds without adjusting sensor gain determines the label length and feeds the media to the next web Accepted values CALIBRATE FEED LENGTH NOMOTION SHORT
44. MARK Related ZPL command s JS SGD command used none Control panel menu item SENSOR TYPE on page 23 Printer web page View and Modify Printer Settings Media Setup P1051584 002 96 Printer Configuration and Adjustment Changing Printer Settings Port Settings Table 11 Port Settings Parallel Set Parallel Communications Communications Select the communications port that matches the one being used by the host computer Accepted values BIDIRECTIONAL UNIDIRECTIONAL Related ZPL command s none SGD command used none Control panel menu item PARRALEL COMM on page 29 Printer web page View and Modify Printer Settings gt Serial Communications Setup Serial Set Serial Communications Communications Select the communications port that matches the one being used by the host computer Accepted values RS232 e RS422 485 e RS485 MULTIDROP Note Select RS232 if you are using an external adapter to enable RS422 485 operation Related ZPL command s none SGD command used none Control panel menu item SERIAL COMM on page 29 Printer web page View and Modify Printer Settings gt Serial Communications Setup gt Serial Comm P1051584 002 8 23H2 Printer Configuration and Adjustment 97 Changing Printer Settings Table 11 Port Settings Continued Baud Rate Set the Baud Rate Select the baud value that matches the one b
45. MMUNICATIONS CONTROL PREFIX FORMAT PREFIX DELIMITER CHAR ZPL MODE COMMAND OVERRIDE RIBBON TENSION MEDIA POWER UP HEAD CLOSE BACKFEED LABEL TOP LEFT POSITION HEAD RESISTOR ERROR ON PAUSE RIBBON LOW MODE RIB LOW OUTPUT REPRINT MODE WEB S RANS BASE TRANS BRIGHT RIBBON GAIN MARK GAIN MODES ENABLED MODES DISABLED RESOLUTION FIRMWARE XML SCHEMA 3 HARDWARE ID 1 CONFIGURATION RAM ONBOARD FLASH FORMAT CONVERT P31 INTERFACE P32 INTERFACE P33 INTERFACE IDLE DISPLAY I ZBI VERSION ZBI STATUS NONRESET CNTR RESET CNTR1 RESET CNTR2 NONRESET CNTR RESET CNTR1 RESET CNTR2 PASSWORD LEVEL Internal MWired 010 003 005 206 255 255 255 000 010 003 005 001 010 003 001 098 YES Mireless ALL 000 000 000 000 255 255 255 000 000 000 000 000 000 000 000 PRIMARY NETHORK LORD FROM EXT RCTIVE PRINTSRVR IP PROTOCOL IP ea c SUBNET DEFAULT GRTEHAY MINS SERVER IP TIMEOUT CHECKING TIMEOUT VALUE ARP INTERVAL BASE RAW PORT IP PROTOCOL IP ADDRESS SUBNET MASK DEFAULT GATEWAY WINS SERVER IP TIMEOUT CHECKING TIMEOUT VALUE ARP INTERVAL BASE RAW PORT MAC ADDRESS IP PROTOCOL IP_ADDRESS SUBNET MASK DEFAULT GATEWAY MINS SERVER IP TIMEOUT CHECKING TIMEOUT VALUE ARP INTERVAL BASE RAW PORT CARD INSERTED CARD MFG ID CARD PRODUCT ID MAC ADDRESS DRIVER INSTALLED OPERATING MODE ESSID TX POWER CURRENT TX_RATE RECEIVE ANTENNA
46. Select the ribbon tension setting that is appropriate for the width or type of media being Tension printed HIGH can be used for most media The correct setting is determined by a combination of the ribbon width and the ribbon length Table 6 If necessary use a lower value for narrow media or for glossy media Table 6 Ribbon Tension Settings Ribbon Length Ribbon Width 300 Meters 450 Meters 600 Meters 3 to 5 in LOW LOW LOW 76 to 127 mm 4 to 6 in LOW LOW or MEDIUM LOW or MEDIUM 102 to 152 mm 5 to 7 in LOW or MEDIUM MEDIUM MEDIUM or HIGH 127 to 178 mm Accepted values HIGH MEDIUM LOW Related ZPL command s JW SGD command used none Control panel menu item RIBBON TENSION on page 31 Printer web page none Backfeed This parameter sets when label backfeed occurs after a label is removed in some print Sequence modes It has no effect in Rewind mode This setting is superseded by JS when received 8 23 12 as part of a label format Accepted values AFTER backfeed occurs immediately after the last label is completed OFF no backfeed BEFORE backfeed occurs before the forward motion of the first label DEFAULT Related ZPL command s JS SGD command used none Control panel menu item BACKFEED on page 32 Printer web page View and Modify Printer Settings gt Advanced Setup gt Backfeed P1051584 002 80 Printer Configuration and Adjustment Changing Printer Settings
47. Setup and Operation 57 Select a Data Communication Interface Table 4 Data Communication Interfaces Continued Standard or Interface Option Applicator Option Description Limitations and Requirements The applicator interface is used to control the print engine from an external device usually a label applicator Connections and Configuration The print engine ships with the following caution label over the optional applicator port Caution Configured for non isolated 5V internal power Reconfigure before applying external voltage e For 45V non isolated mode internal power no configuration is necessary e For 5V to 28V isolated mode external power the jumpers on the applicator interface board must be reconfigured See Applicator Interface Board Reconfiguration on page 145 Caution Do not apply external power until after the applicator interface board is reconfigured for isolated mode Applying external power when the print engine is configured for internal power will damage your print engine Wired Ethernet print Option server 8 23 12 Limitations and Requirements e Can print to the print engine from any computer on your LAN e Can communicate with the printer through the print engine s web pages e The printer must be configured to use your LAN A parallel connection or a wireless print server if installed takes up this port on the print engine Caution Be c
48. Zebra ZE500 User Guide ZEBRA TECHNOLOGIES P1051584 002 Rev A 2012 ZIH Corp The copyrights in this manual and the software and or firmware in the print engine described therein are owned by ZIH Corp and Zebra s licensors Unauthorized reproduction of this manual or the software and or firmware in the print engine may result in imprisonment of up to one year and fines of up to 10 000 17 U S C 506 Copyright violators may be subject to civil liability This product may contain ZPL ZPL II9 and ZebraLink programs Element Energy Equalizer Circuit E38 and Monotype Imaging fonts Software ZIH Corp All rights reserved worldwide ZebraLink and all product names and numbers are trademarks and Zebra the Zebra logo ZPL ZPL II Element Energy Equalizer Circuit and E Circuit are registered trademarks of ZIH Corp All rights reserved worldwide All other brand names product names or trademarks belong to their respective holders For additional trademark information please see Trademarks on the product CD Proprietary Statement This manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries Zebra Technologies It is intended solely for the information and use of parties operating and maintaining the equipment described herein Such proprietary information may not be used reproduced or disclosed to any other parties for any other purpose without the express written perm
49. active wired or wireless print server connection See the ZebraNet Wired and Wireless Print Servers User Guide for more information Copies of the referenced manuals are available at http www zebra com manuals or on the user CD that came with your print engine This section contains the following subsections Print Settings on page 73 Maintenance and Diagnostic Tools on page 82 Network Settings on page 89 Language Settings on page 93 Port Settings on page 96 P1051584 002 8 2342 Printer Configuration and Adjustment 73 Changing Printer Settings Print Settings Table 5 Print Settings Print Set the darkness to the lowest setting that provides good print quality If you set the darkness Darkness too high the label image may print unclearly bar codes may not scan correctly the ribbon may burn through or the printhead may wear prematurely If desired use the FEED Self Test on page 133 to determine the best darkness setting Accepted values 0 0 30 0 Related ZPL command s MD SD SGD command used print tone Control panel menu item DARKNESS on page 21 Printer web page View and Modify Printer Settings gt General Setup gt Darkness Print Speed Select the speed for printing a label given in inches per second Slower print speeds typically yield better print quality Accepted values ZE500 4 203 dpi 2 12 ips e ZE500 4 300 dpi 2 12 ips e ZE500 6 203 dpi 2 12 ips e ZE500
50. are available in a right hand configuration the print mechanism is on the right and a left hand configuration the print mechanism is on the left Figure 1 Left Hand LH Print Engine Figure 2 Right Hand RH Print Engine 1 media door 2 control panel 3 power switch P1051584 002 8 23 12 Print Engine Components Introduction 15 Print Engine Components Figure 3 shows the components inside the media compartment of a right hand print engine A left hand unit contains a mirror image of these components Familiarize yourself with these components before continuing with the print engine setup procedure Figure 3 Print Engine Components RH model shown 1 ribbon take up spindle 7 peel roller assembly hidden when closed 2 ribbon supply spindle 8 peel roller latch 3 printhead release latch media guide 4 printhead assembly shown open 10 pinch roller assembly 5 peel bar 11 lower guide post 6 platen roller 12 upper guide post 8 23 12 P1051584 002 Control Panel 16 Introduction Control Panel All controls and indicators for the print engine are located on the control panel Figure 4 The power switch is located on top of the control panel Figure 4 Control Panel 1 2 3 O LE POWER PAUSE STATUS 10 11 12 13 14 The display shows the print
51. areful not to plug a USB cable into a wired Ethernet print server connector on the print engine because doing so will damage the Ethernet connector Connections and Configuration Refer to the ZebraNet Wired and Wireless Print Servers User Guide for configuration instructions A copy of this manual is available at http www zebra com manuals or on the user CD that came with your print engine r3 Note To use this connection you may need to remove a factory installed plug that is designed to keep someone from accidentally plugging a USB connector into this port P1051584 002 58 Printer Setup and Operation Select a Data Communication Interface Interface Wireless print server Data Cables Standard or Option Option Table 4 Data Communication Interfaces Continued Description Limitations and Requirements e Can print to the print engine from any computer on your Wireless Local Area Network WLAN e Can communicate with the printer through the print engine s web pages The print engine must be configured to use your WLAN e A parallel connection or a wired print server if installed takes up this port on the print engine Configuration Refer to the ZebraNet Wired and Wireless Print Servers User Guide for configuration instructions A copy of this manual is available at http www zebra com manuals or on the user CD that came with your print engine You must supply all data cables for your appl
52. ation Replace supplies with those recommended for high speed operation Misregistration skips labels The print engine is not calibrated Calibrate the print engine See Calibrate the Ribbon and Media Sensors on page 99 Improper label format Check your label format and correct it as necessary Misregistration and misprint of one to The platen roller pinch roller or peel roller is dirty Clean the printhead and rollers See Clean the Printhead and Rollers on page 113 three labels Media does not meet Use media that meets specifications See Media specifications Specifications on page 144 Vertical drift in The print engine is out of Calibrate the print engine See Calibrate the top of form position 8 23 12 calibration Ribbon and Media Sensors on page 99 The platen roller pinch roller or peel roller is dirty Clean the printhead and rollers See Clean the Printhead and Rollers on page 113 P1051584 002 120 Troubleshooting Printing Issues Issue Vertical image or label drift The bar code printed on a label does not scan Table 13 Printing Issues Continued Possible Cause The print engine is using non continuous labels but is configured in continuous mode The media sensor is calibrated improperly The platen roller pinch roller or peel roller is dirty Incorrect or uneven printhead pressure Recommended Solution Set the print engin
53. ation and Adjustment 99 Calibrate the Ribbon and Media Sensors Calibrate the Ribbon and Media Sensors Use the procedure in this section to calibrate the printer which adjusts the sensitivity of the media and ribbon sensors e For issues that may be resolved by sensor calibration see Printing Issues on page 118 Fora summary of the options for initiating calibration see Media and Ribbon Sensor Calibration on page 87 Important Follow the calibration procedure exactly as presented All of the steps must be performed even if only one of the sensors requires adjustment You may press and hold CANCEL at any step in this procedure to cancel the process To perform sensor calibration complete these steps 1 With the printer in the Ready state initiate media and ribbon calibration through the print engine s display a Navigate to the following parameter See Control Panel Display on page 17 for information about using the control panel age ZE500 da 300dpi MEDIA AND RIBBON CALIBRATE b Press RIGHT SELECT to select START The printer does the following e The STATUS light and SUPPLIES light flash yellow once The PAUSE light blinks yellow The control panel displays LORD BRCKIHG 8 2342 P1051584 002 100 Printer Configuration and Adjustment Calibrate the Ribbon and Media Sensors 2 Caution The printhead may be hot and could cause severe burns Allow the ISN printhead to cool Rotate the printh
54. ator Port Mode Select the appropriate action for the applicator port as suggested by the applicator manufacturer See Applicator Port on page 75 for more information Select the Start Print Signal This parameter determines how the print engine reacts to the Start Print Signal input on pin 3 of the applicator interface connector at the rear of the print engine Important The Start Print Signal is determined by the applicator manufacturer The print engine must use the correct setting for it to work properly See Start Print Signal on page 76 for more information Set the Media Type Select the type of media that you are using See Media Type on page 76 for more information 8 23 12 da 300dpi SENSOR TYPE WEB amp ZE500 C PRINT METHOD THERMAL TRANS 300dpi ZE500 f aie es 300dpi PRINT WIDTH 1984 AO f pe ZE500 300dpi MAXIMUM LENGTH 39 0IN 988MM amp ZE500 300dpi EARLY WARNING MEDIA DISABLED 8 23 12 Introduction 23 Control Panel Display Select the Media Sensor Select the media sensor that is appropriate for the media that you are using See Sensor Type on page 95 for more information Select the Print Method Specify if ribbon is being used Thermal Transfer media requires ribbon for printing while Direct Thermal media does not To determine if you need to use ribbon see When to Use Ribbon on page 41 See Print Method on page 76 f
55. ator modes bar code A code by which alphanumeric characters can be represented by a series of adjacent stripes of different widths Many different code schemes exist such as the universal product code UPC or Code 39 black mark A registration mark found on the underside of the print media that acts as a start of label indication for the print engine See non continuous media calibration of a print engine A process in which the print engine determines some basic information needed to print accurately with a particular media and ribbon combination To do this the print engine feeds some media and ribbon if used through the print engine and senses whether to use the direct thermal or thermal transfer print method and if using non continuous media the length of individual labels or tags configuration The print engine configuration is a group of operating parameters specific to the print engine application Some parameters are user selectable while others are dependent on the installed options and mode of operation Parameters may be switch selectable control panel programmable or downloaded as ZPL II commands A configuration label listing all the current print engine parameters may be printed for reference continuous media Label or tag stock media that has no notch gap or web media liner only to separate the labels or tags The media is one long piece of material core diameter The inside diameter of the cardboard core at th
56. board is reconfigured for isolated mode Applying external power when the print engine is configured for internal power will damage your print engine Note The graphics and steps in this procedure are for the right hand RH print engine Steps for a left hand LH print engine may be slightly different Tools Required Tools You may need these tools to complete this procedure A Phillips Screwdriver Set U Needle nose pliers O Metric Hex Key Allen Wrench Set Q Torx Key Set L Antistatic Wriststrap and Mat A Flashlight 8 23 12 P1051584 002 146 Applicator Interface Board Reconfiguration Changing Jumper Settings for Isolated Mode Changing Jumper Settings for Isolated Mode A Caution This installation must be performed by a qualified service technician To change from non isolated mode internal power to isolated mode external power complete these steps Remove Power and Data Cables 1 A Caution Observe proper electrostatic safety precautions when handling static sensitive components such as circuit boards and printheads Connect yourself to an antistatic device 2 ee ue ee a A Caution Turn off O the print engine and disconnect it from the power source before performing the following procedure Turn off O the printer and disconnect the AC power cord and all data cables Access the Electronics Compartment and Remove the Applicator Interface Board 3 Does your applicator or stand permit open access
57. cation parameters are incorrect The serial communication settings are incorrect Recommended Solution Check the print engine driver or software communications settings if applicable If you are using serial communication check the serial port settings See Port Settings on page 96 If you are using serial communication make sure that you are using a null modem cable or a null modem adapter Check the printer s handshake protocol setting The setting used must match the one being used by the host computer See Set the Host Handshake Protocol Value on page 98 If a driver is used check the driver communication settings for your connection Ensure that the flow control settings match Check the communication cable length See Table 4 on page 56 for requirements Check the print engine driver or software communications settings if applicable A label format was sent to the print engine but was not recognized The DATA light flashes but no printing occurs 8 23 12 The prefix and delimiter characters set in the print engine do not match the ones in the label format Verify the prefix and delimiter characters See Set the Control Prefix Character Value on page 93 and Set the Delimiter Character Value on page 94 Incorrect data is being sent to the print engine Check the communication settings on the computer Ensure that they match the print engine settings If the pr
58. cations Problems llle 127 Miscellaneous ISSUES 128 Print Engine Diagnostics lleleeeee RII 130 Power On Self Test eer c eee hee eee m here e cre 130 CANCEL Self Test cen em exec dope dad md dave ee ale EEG 131 PAUSE Self Test roe oett e fcx e telescope tete 132 FEED Self SS CR PEDICELLI 133 FEED PAUSE Self Test 0 0 0 cc cece eee eee nee 136 CANCEL PAUSE Self Test 0 0 0 0 ccc een eee nnae 136 Communication Diagnostics Test 0 0 0 cece eee 137 Sensor Profile sour io sue biney ariadna Briel 138 P1051584 002 Troubleshooting Printing Issues 118 Printing Issues Table 13 identifies possible issues with printing or print quality the possible causes and the recommended solutions Issue General print quality issues Table 13 Printing Issues Possible Cause The print engine is set at an incorrect print speed Recommended Solution For optimal print quality set the print speed to the lowest possible setting for your application via control panel the driver or the software You may want to perform the FEED Self Test on page 133 to determine the optimal settings for your print engine See Print Speed on page 73 for how to change the print speed You are using an incorrect combination of labels and ribbon for your application 1 Switch to a different type of media or ribbon to try to find a compatible combination 2 If necessary consult
59. ch roller assembly 2 and under the printhead assembly 3 LH RH 11 Extend approximately 30 in 75 cm of media past the peel bar Remove and discard the labels from the liner on this exposed media P1051584 002 8 23 12 Printer Setup and Operation 67 Load Ribbon and Media 12 Slide in the media guide until it just touches the edge of the media 13 Press down on the pinch roller assembly until it locks closed RH LH 14 Rotate the printhead release latch to the closed position P1051584 002 8 23 12 68 Printer Setup and Operation Load Ribbon and Media 15 Raise the peel roller latch so that the peel roller assembly pivots downward 16 Thread the liner around the peel bar under the platen roller and through the peel roller assembly Important If the applicator has an air tube route the liner between the air tube and the peel bar Do not thread the liner over the air tube P1051584 002 8 23 12 8 23 12 Printer Setup and Operation 69 Load Ribbon and Media 17 Rotate the peel roller assembly up until it locks into the closed position cy CE CADA 18 Thread the liner around the take up spindle of the applicator refer to the applicator s documentation for more information 19 Close the media door 20 If desired perform the CANCEL Self
60. commends the use of genuine Zebra supplies as part of the total solution Specifically the ZE500 print engines are designed to work only with genuine Zebra printheads thus maximizing safety and print quality Contact your authorized Zebra reseller for part ordering information or see Contacts on page 11 for contact addresses and telephone numbers Recycling Print Engine Components The majority of this print engine s components are recyclable The print engine s main logic board may include a battery that you should dispose of properly Do not dispose of any print engine components in unsorted municipal waste Please dispose of the battery according to your local regulations and recycle the other print engine components according to your local standards For more information see http www zebra com environment Lubrication 8 23 12 No lubrication is needed for this print engine Caution Some commercially available lubricants will damage the finish and the mechanical parts if used on this print engine P1051584 002 116 Routine Maintenance Lubrication P1051584 002 8 2342 8 23 12 o Troubleshooting This section provides information about errors that you might need to troubleshoot Assorted diagnostic tests are included Contents Printing Issues esee nu Moke ane rdiet RA Re Canad Ron eui 118 Ribbon Probleitis a reed eene detinet eee 121 Error Messages is cad dei eU dae et Pa RU eat aoe 122 Communi
61. ction 75 start print signal how to change 76 user menu item 22 user menu item 22 8 23 12 Index backfeed sequence how to change 79 user menu item 32 backfeed speed how to select 74 selection 82 user menu item 21 bar codes bar code does not scan 120 bar codes label 84 darkness comparison during FEED self test 133 user menu item 27 battery disposal 115 baud rate user menu item 29 ways to set 97 bitmap scaling factor 87 black mark media described 39 selecting media type 76 setting media type through user menu 22 broken ribbon 121 buttons on control panel 16 P1051584 002 162 Index C CALIBRATE button 16 calibration Auto Calibrate failed 120 how to set as head close action 85 how to set as power up action 85 media ribbon cal procedure 99 user menu item 28 SHORT CAL how to set for head close action 85 ways to initiate 87 CANCEL button CANCEL self test 131 location 16 cleaning exterior of print engine 112 media compartment 113 printhead and platen roller 113 recommended schedule 112 command character user menu item 31 ways to set 94 communication diagnostics mode how to initiate 87 user menu item 30 communication interfaces 55 communications diagnostics mode overview 137 communications problems 127 components of print engine 15 configuration label network ways to print 84 printer ways to print 84 printing using CANCEL self test 131 connect printer to comp
62. ctive EXTERNAL WIRED indicates that an external wired print server is active NONE indicates that one of the network options is installed but is not active When NONE is shown for this menu item the device specific items such as IP protocol and IP address will not display Related ZPL command s none SGD command used none Control panel menu item ACTIVE PRINTSRVR on page 36 Printer web page none P1051584 002 90 Printer Configuration and Adjustment Changing Printer Settings Table 8 Network Settings Continued IP Protocol Set the IP Resolution Method This parameter tells if the user permanent or the server dynamic selects the IP address If a dynamic option is chosen this parameter tells the method s by which the wired or wireless print server receives the IP address from the server Accepted values ALL GLEANING ONLY RARP e BOOTP DHCP DHCP amp BOOTP PERMANENT Related ZPL commands ND SGD command used Wired internal wired ip protocol external wired ip protocol Wireless wlan ip protocol Control panel menu item IP PROTOCOL on page 36 Printer web page View and Modify Printer Settings gt Network Communications Setup TCP IP Settings IP Protocol IP Address View or Set the Printer s IP Address View and if necessary change the printer s IP address Changes to this setting are saved only if IP PROTOCOL is set to PERMANENT To a
63. d Diagnostic Tools Continued The non resettable counter gives the total length of media that the printer has printed You can use firmware commands to change the unit of measure for this counter Related ZPL command s MA for changing unit of measure SGD command used none Control panel menu item NONRESET CNTR on page 26 Printer web page none User Controlled Counters Two user controlled counters give the total length of media that the printer has printed since the last time the counter was reset You can use firmware commands to change the unit of measure and reset the counters Related ZPL command s MA for changing unit of measure RO for resetting counters SGD command used odometer media_marker_count1l odometer media marker count2 Control panel menu item RESET CNTRI on page 26 RESET CNTR2 on page 26 Printer web page none Print Counter Readings 8 23 12 Prints a label that lists the odometer readings for the following the non resettable counter the two user controlled counters the Early Warning for Maintenance counters which indicate when the printhead was last cleaned and the printhead life If the Early Warning for Maintenance feature is disabled the counters related to it do not print Related ZPL command s HQ SGD command used none Control panel menu item PRINT METERS on page 26 Printer web page none P1051584 002 8
64. dia does not To determine if you need to use ribbon see When to Use Ribbon on page 41 Accepted values THERMAL TRANS DIRECT THERMAL Related ZPL command s MT SGD command used none Control panel menu item PRINT METHOD on page 23 Printer web page View and Modify Printer Settings Media Setup Print Method 8 23 12 Print Width 8 23 12 Printer Configuration and Adjustment 77 Changing Printer Settings Table 5 Print Settings Continued Specify the width of the labels being used Note Setting the width too narrow can result in portions of a label format not being printed on the media Setting the width too wide wastes formatting memory and can cause the printer to print off of the label and onto the platen roller This setting can affect the horizontal position of the label format if the image was inverted using the pOI ZPL II command Accepted values minimum 2 dots maximum e ZE500 4 203 dpi 832 dots e ZE500 4 300 dpi 1228 dots e ZE500 6 203 dpi 1344 dots e ZE500 6 300 dpi 1984 dots Related ZPL command s SGD command used Control panel menu item PW none PRINT WIDTH on page 23 Printer web page View and Modify Printer Settings gt Media Setup gt Print Width P1051584 002 78 Printer Configuration and Adjustment Changing Printer Settings Maximum Label Length P1051584 002 Table 5 Print Settings Continued Set t
65. e printhead to cool Rotate the printhead release latch to the open position 8 23 12 Printer Setup and Operation 63 Load Ribbon and Media 2 Position the ribbon roll with the loose end unrolling in the direction shown LH RH 3 Place the roll of ribbon on the ribbon supply spindle Push the roll back as far as it will go LH RH 4 Place an empty ribbon core on the ribbon take up spindle Push the core back as far as it will go LH 8 23 12 RH P1051584 002 64 Printer Setup and Operation Load Ribbon and Media 5 N Caution The printhead may be hot and could cause severe burns Allow the printhead to cool Thread the ribbon under the lower ribbon guide roller 1 under the printhead assembly 2 and then over the upper ribbon guide roller 3 LH RH 6 Wind the ribbon around the core on the ribbon take up spindle P1051584 002 8 23 12 Printer Setup and Operation 65 Load Ribbon and Media Loading Media 7 Load media on the media supply reel of the applicator refer to the applicator s documentation for more information 8 Press the release button on the pinch roller assembly Allow the assembly to pivot upward y E LH 8 23 12 P1051584 002 66 Printer Setup and Operation Load Ribbon and Media 10 Thread the media under the upper guide post 1 below the pin
66. e For right hand models the latch is on the right side when you are facing the back of the print engine For left hand models the latch is on the left side e 3 ma e e e mde d gt D e 7 Press the latch and then swing the electronics enclosure open P1051584 002 8 23 12 Applicator Interface Board Reconfiguration 149 Changing Jumper Settings for Isolated Mode 8 Inside the print engine locate the applicator interface board 9 Disconnect the connectors 1 along the accessible edge of the applicator interface board Note how the connectors are attached to assist with reattachment later in this procedure 10 Gently pull the applicator interface board partially away from the back plane of the print engine Note Avoid disconnecting or pinching any cables inside the electronics enclosure 8 2342 P1051584 002 150 Applicator Interface Board Reconfiguration Changing Jumper Settings for Isolated Mode P1051584 002 11 Disconnect the remaining connectors on the applicator interface board and the attached voltage regulator board 1 Applicator interface board mounting 7 J7 Internal HDMI connector for plate control panel 2 Applicator interface board 8 Voltage regulator board 3 J3 Applicator interface power cable
67. e center of a roll of media or ribbon diagnostics Information about which print engine functions are not working that is used for troubleshooting print engine problems P1051584 002 158 Glossary P1051584 002 die cut media A type of label stock that has individual labels stuck to a media liner The labels may be either lined up against each other or separated by a small distance Typically the material surrounding the labels has been removed See non continuous media direct thermal A printing method in which the printhead presses directly against the media Heating the printhead elements causes a discoloration of the heat sensitive coating on the media By selectively heating the printhead elements as the media moves past an image is printed onto the media No ribbon is used with this printing method Contrast this with thermal transfer direct thermal media Media that is coated with a substance that reacts to the application of direct heat from the printhead to produce an image dynamic RAM The memory devices used to store the label formats in electronic form while they are being printed The amount of DRAM memory available in the print engine determines the maximum size and number of label formats that can be printed This is volatile memory that loses the stored information when power is turned off fanfold media Media that comes folded in a rectangular stack Contrast this with roll media firmware This is the term used to
68. e for the correct media type gap notch continuous or mark see Media Type on page 76 and calibrate the printer if necessary see Calibrate the Ribbon and Media Sensors on page 99 Calibrate the print engine See Calibrate the Ribbon and Media Sensors on page 99 Clean the printhead and rollers See Clean the Printhead and Rollers on page 113 1 Position the printhead toggles correctly See Toggle Positioning on page 106 2 Set the printhead pressure to the minimum needed for good print quality See Printhead Pressure Adjustment on page 108 The media or ribbon is loaded incorrectly Ensure that the media and ribbon are loaded correctly See Load Ribbon and Media on page 62 Incompatible media The bar code is not within specifications because the print is too light or too dark There is not enough blank space around the bar code You must use media that meets the printer specifications Ensure that the interlabel gaps or notches are 2 to 4 mm and consistently placed see Media Specifications on page 144 Perform the FEED Self Test on page 133 Adjust the darkness or print speed settings as necessary Leave at least 1 8 in 3 2 mm between the bar code and other printed areas on the label and between the bar code and the edge of the label Auto Calibrate failed P1051584 002 The media or ribbon is loaded incorrectly Ensure that the media and ribbon are loaded correctly See Load Ribbon a
69. ead release latch to the open position 3 Extend approximately 8 in 203 mm of media past the peel bar Remove and discard the labels from the liner on this exposed media RH LH P1051584 002 8 23 12 Printer Configuration and Adjustment 101 Calibrate the Ribbon and Media Sensors 4 Pull the media back into the print engine so that only the liner is between the media sensors 5 Press PLUS to continue The control panel displays REMOVE RIBBOH 6 Remove the ribbon if used 7 Rotate the printhead release latch to the closed position and close the media door LH 8 Press PAUSE to begin the media calibration process The control panel displays CALIBRAT IHG PLEASE WAIT When the process is complete the control panel displays RELOAD ALL 9 Rotate the printhead release latch to the open position 10 Reload the media and ribbon if used 8 23 12 P1051584 002 102 Printer Configuration and Adjustment Calibrate the Ribbon and Media Sensors 11 Rotate the printhead release latch to the closed position LH 12 Close the media door 13 Press PAUSE to enable printing P1051584 002 8 23 12 Remove Used Ribbon Printer Configuration and Adjustment 103 Remove Used Ribbon Remove used ribbon from the ribbon take up spindle each time you change the roll of ribbon To remove used ribbon complete these steps 1 Has the ribbon run out If the ribbon Ran o
70. ection 100 1 E 080 RIBBON 060 2 040 020 000 D RIBBON Media Sensor Profile Figure 19 The media sensor readings are shown as bars and flat areas on the sensor profile Figure 19 The bars 1 indicate gaps between labels the web and the low areas 2 indicate where labels are located If you compare the sensor profile printout to a blank length of your media the bars should be the same distance apart as the gaps on the media If the distances are not the same the print engine may be having difficulty determining where the gaps are located The media sensor threshold settings are shown by the words MEDIA 3 for the media threshold and WEB 4 for the web threshold Use the numbers to the left of the sensor readings to compare the numeric readings to the sensor settings Figure 19 Sensor Profile Media Section 100 1 2 MEDIA 060 WEB _ 040 020 3 4 000 MEDIA MEDIA MEDIA MEDIA MEDIA P1051584 002 140 Troubleshooting Print Engine Diagnostics Notes a P1051584 002 8 23 12 8 23 12 Specifications This section lists general printer specifications printing specifications ribbon specifications and media specifications Contents General Specifications 0 0 eee eh 142 Printing Specifications sue tono omae e Seda ss Rod dur x Rp Rod ER es 143 Ribbon SpecificatiOnS ooooooooooocoorr III 143 Media Specifications ooooooocoo
71. ed See Applicator Interface Board Reconfiguration on page 145 for instructions b Remove the caution sticker from the applicator port c Continue with step 2 P1051584 002 8 2342 Printer Setup and Operation 45 Handling the Print Engine 2 Remove the metal spacer that ships next to the printhead release latch Right hand unit shown a Cutthe cable tie 1 that secured the printhead release latch during shipping b Rotate the printhead release latch to expose the metal spacer 8 2342 P1051584 002 46 Printer Setup and Operation Handling the Print Engine c Remove the metal spacer d Rotate the printhead release latch to the closed position 3 Cut and remove other cable ties that were used in the media compartment if any P1051584 002 8 2342 Printer Setup and Operation 47 Handling the Print Engine To Store the Print Engine If you are not placing the print engine into immediate operation repackage it using the original packing materials You may store the print engine under the following conditions Temperature 40 F to 140 F 40 to 60 C Relative humidity 5 to 85 non condensing To Ship the Print Engine Save all packing materials in case you need to ship the print engine in the future To ship the print engine do the following 1 Turn off O the print engine and disconnect all cables 2 Remove any media ribbon or loose objects from the print engine interior 3 Close
72. edure 99 user menu item 28 ways to initiate 87 ribbon tension how to set 79 user menu item 31 right hand print engine orientation 14 roll media 39 run a ZBI program START PROGRAM user menu item 35 ways to run 88 8 23 12 Index 167 S sales 11 schedule for cleaning 112 scratch test media type 41 ribbon coated side 42 self tests 130 CANCEL 131 communications diagnostics 137 FEED 133 FEED and PAUSE 136 PAUSE 132 Power On Self Test POST 130 sensor profile how to print 84 user menu item 28 sensor type user menu item 23 ways to select 95 sensors adjustment 104 interpreting sensor profile 138 serial communications user menu item 29 ways to set 96 serial port characteristics of serial connection 56 location 55 setup 43 remove shipping materials 44 unpack the print engine 44 shipping report damage 44 reshipping the printer 47 SHORT CAL how to set as power up action 85 how to set for head close action 85 slew speed how to select 73 user menu item 21 smudge marks on labels 119 specifications power cord 60 print engine specifications 141 start print signal how to change 76 user menu item 22 storing the print engine 47 subnet mask user menu item 36 ways to view or set 91 P1051584 002 168 Index T tag stock 39 Tear Off mode how to select 75 select print mode through user menu 22 tear off bar cleaning 112 tear off position how to adjust 74 user me
73. eing used by the host computer Accepted values 115200 e 57600 e 38400 e 28800 e 19200 e 14400 e 9600 e 4800 2400 e 1200 e 600 e 300 Related ZPL command s SC SGD command used comm baud Control panel menu item BAUD on page 29 Printer web page View and Modify Printer Settings gt Serial Communications Setup Baud Data Bits Set the Data Bits Value Select the data bits value that matches the one being used by the host computer Accepted values 7 e 8 Related ZPL command s SC SGD command used comm data bits Control panel menu item DATA BITS on page 29 Printer web page View and Modify Printer Settings gt Serial Communications Setup Data Bits Parity Set the Parity Value Select the parity value that matches the one being used by the host computer Accepted values NONE EVEN ODD Related ZPL command s SC SGD command used comm parity 8 23 12 Control panel menu item PARITY on page 29 Printer web page View and Modify Printer Settings gt Serial Communications Setup gt Parity P1051584 002 98 Printer Configuration and Adjustment Changing Printer Settings Table 11 Port Settings Continued Host Handshake Set the Host Handshake Protocol Value Select the handshake protocol that matches the one being used by the host computer Accepted values XON XOFF e RTS CTS e DSR DTR Related ZPL command s SC SGD command used
74. el formats See Control Character on page 93 for more information 8 23 12 f EE ZE500 SS 300dpi FORMAT PREFIX 5E A ZE500 DELIMITER CHAR 20 300dpi ZE500 f aie es 300dpi ZPL MODE ZPL Il f aie ZE500 300dpi RIBBON TENSION HIGH amp ZE500 300dpi MEDIA POWER UP CAL I BRAT ON 8 23 12 Introduction 31 Control Panel Display Set the Format Command Prefix Value Set the format command prefix character to match what is used in your label formats See Command Character on page 94 for more information Set the Delimiter Character Value Set the delimiter character to match what is used in your label formats See Delimiter Character on page 94 for more information Set the ZPL Mode Select the ZPL mode that matches what is used in your label formats See ZPL Mode on page 94 for more information Set the Ribbon Tension Select the ribbon tension setting that is appropriate for the width or type of media being printed HIGH can be used for most media The correct setting is determined by a combination of the ribbon width and the ribbon length Table 6 If necessary use a lower value for narrow media or for glossy media See Ribbon Tension on page 79 for more information Set the Power Up Action Set the action for the printer to take during the power up sequence See Power Up Action on page 85 for more information P1051584 002 Introduc
75. engine s operating status and allows the user to navigate the menu system D POWERlight On when the print engine is on PAUSE light On when the print engine is paused STATUS light Off Normal operation no print engine errors 8 g p P g On A print engine error exists Check the display for more information DATA light Off Normal operation No data being received or processed On The print engine is processing data or is printing No data is being received Blinking The print engine is receiving data from or sending status information to the host computer The PAUSE button starts or stops print engine operation when pressed The FEED button forces the print engine to feed one blank label each time the button is pressed The CANCEL button cancels print jobs when the print engine is paused The CALIBRATE button calibrates the print engine for media length and sensor values The LEFT ARROW navigates to the previous parameter in the menus The PLUS button changes the parameter values Common uses are to increase a value to scroll through choices or to change values while entering the print engine password 12 The MINUS button changes the parameter values Common uses are to decrease a value to scroll through choices or to change the cursor position while entering the print engine password 13 The SETUP EXIT button enters and exits configuration mode
76. er Configuration and Adjustment 107 Toggle Positioning 6 Print additional labels at 2 in 51 mm per second by again running the PAUSE Self Test Press and hold PAUSE while turning on I the printer 7 Do both sides of the label print at the same level of gray If Then Yes The toggles are positioned correctly Increase the darkness setting to the optimum level for the media being used No a Readjust the position of the toggle or toggles toward the side that printed b lighter Print additional labels at 2 in 51 mm per second by again running the PAUSE Self Test Press and hold PAUSE while turning on I the printer Repeat this step until both sides of the label print at the same level of gray Increase the darkness setting to the optimum level for the media being used P1051584 002 108 Printer Configuration and Adjustment Printhead Pressure Adjustment Printhead Pressure Adjustment Before adjusting the printhead pressure check that the toggles are positioned correctly See Toggle Positioning on page 106 Printhead life and drive system life belts and bearings can be maximized by using the lowest pressure that produces the desired print quality without allowing the ribbon or media to slip You may need to adjust the printhead pressure in the following instances ifthere is noticeable bleed or swelling in the printed image too much pressure ifthere are voids too little pressure
77. er supply connections so that earth ground is maintained through the AC power input connector Clearance for Cables and Connectors Allow ample space at the rear of the print engine for electronic connectors and dressing of the following cables IEC power cord serial and or parallel host communication cable optional host communication cable Ethernet and the discrete signal applicator interface cable Power Cord Requirements The IEC power cord does not have a strain relief on the print engine If the operating characteristics of the applicator include vibration or strain on the power cord provide an appropriate clamping mechanism to avoid unintentional disconnection of the power cord from the print engine 8 23 12 Printer Setup and Operation 49 Print Engine Installation Dimensions and Clearance Needs This section shows measurements relevant when installing the ZE500 print engine in an applicator Front View Right Hand Print Engine Shown 5 mounting screws 0 218 in 5 5 mm through counterbore 0 350 in x 0 197 in 8 9 x 5 mm deep socket head cap screw M5 N O em SO 10 434 in 265 mm o rni 0 669 in 17 mm 18 13 50 mm 0 335 in 0 721 in 8 50 mm 18 31 mm 8 23 12 P1051584 002 50 Printer Setup and Operation Print Engine Installation Rear View a 9
78. erface Board 15 Gently insert the applicator interface board into the print engine and slide it toward the back plane Note Avoid disconnecting or pinching any cables inside the electronics enclosure 16 Reconnect the cables that were disconnected in step 9 and step 11 See Figure 20 on page 153 for most of the connector locations a Reconnect the control panel Which type of control panel are you using If your control panel is Then Standard 1 Connectthe HDMI cable to J7 on the applicator attached to the top of the interface board print engine 2 Continue with step b Deported 1 Reconnect the HDMI cable to J2 on the attached away from the print applicator interface board This connector is engine accessible from the back plane 2 Continue with step b b Connect the locking SP comm cable to J1 on the applicator interface board Important This applicator interface board requires the use of an SP comm cable with a ferrite The locking connector is the one closest to the ferrite c Connect the six pin connector for the power cable to J3 on the applicator interface board d Connect the four pin connector arranged in a line for the power cable to J1 1 on the voltage regulator board e Connect the door open sensor to J9 on the applicator interface board P1051584 002 8 2342 Applicator Interface Board Reconfiguration 153 Changing Jumper Settings for Isola
79. es you with contact information document structure and organization and additional reference documents Contents Who Should Use This Document 10 How This Document Is Organized 0 2 2 cee 10 Contacts ia 11 Document Conventions P1051584 002 10 About This Document Who Should Use This Document Who Should Use This Document This User Guide is intended for use by any person who needs to perform routine maintenance upgrade or troubleshoot problems with the print engine How This Document Is Organized P1051584 002 The User Guide is set up as follows Section Introduction on page 13 Description This section provides a high level overview of the printer and its components Printer Setup and Operation on page 43 This section assists the technician with initial setup and operation of the print engine Printer Configuration and Adjustment on page 71 This section assists you with configuration of and adjustments to the print engine Routine Maintenance on page 111 This section provides routine cleaning and maintenance procedures Troubleshooting on page 117 This section provides information about errors that you might need to troubleshoot Assorted diagnostic tests are included Specifications on page 141 This section lists general printer specifications printing specifications ribbon specifications and media specifications Glossary on page 157 The glossary pro
80. et Network This option resets the wired or wireless print server You must reset the print server to P1051584 002 allow any changes to the network settings to take effect Accepted values N A Related ZPL command s WR SGD command used device reset Control panel menu item RESET NETWORK on page 37 Printer web page Print Server Settings gt Factory Print Server Settings 8 23 12 Printer Configuration and Adjustment 93 Changing Printer Settings Language Settings Table 9 Language Settings Language If necessary change the language that the printer displays This change affects the words shown on the following e Status and error messages e the printer parameters the printer configuration label the network configuration label and other labels that you can select to print through the user menus This does not apply to Japanese Korean Simplified Chinese or Traditional Chinese Labels for those languages print in English c Note The selections for this parameter are displayed in the actual languages to make it easier for you to find one that you are able to read Accepted values ENGLISH SPANISH FRENCH GERMAN ITALIAN NORWEGIAN PORTUGUESE SWEDISH DANISH SPANISH 2 DUTCH FINNISH JAPANESE KOREAN SIMPLIFIED CHINESE TRADITIONAL CHINESE RUSSIAN POLISH CZECH ROMANIAN Related ZPL command s KL SGD command used none Control panel menu item LANGUAGE on page
81. f the media and ribbon sensors See Media and Ribbon Sensor Calibration on page 87 for more information For instructions on how to perform a calibration procedure see Calibrate the Ribbon and Media Sensors on page 99 8 23 12 f EE ZE500 SS 300dpi PARALLEL COMM BIDIRECTIONAL amp ZE500 C SERIAL COMM HS232 300dpi age ZE500 da 300dpi ase ZE500 Cp DATA BITS B BITS age ZE500 300dpi PARITY NONE 8 23 12 Introduction 29 Control Panel Display Set Parallel Communications Select the communications port that matches the one being used by the host computer See Parallel Communications on page 96 for more information Set Serial Communications Select the communications port that matches the one being used by the host computer See Parallel Communications on page 96 for more information Set the Baud Rate Select the baud value that matches the one being used by the host computer See Baud Rate on page 97 for more information Set the Data Bits Value Select the data bits value that matches the one being used by the host computer See Data Bits on page 97 for more information Set the Parity Value Select the parity value that matches the one being used by the host computer See Parity on page 97 for more information P1051584 002 Introduction Control Panel Display f EP ZE500 da 300dpi HOST HANDSHAKE XON XOFF amp ZE5
82. f the test fails the resulting messages cycle through the international languages as well 8 23 12 Troubleshooting 131 Print Engine Diagnostics CANCEL Self Test The CANCEL self test prints a printer configuration label and a network configuration label For other ways to print these labels see Print Information on page 84 To perform the CANCEL Self Test complete these steps 1 Turn off O the print engine 2 Press and hold CANCEL while turning on I the print engine Hold CANCEL until the first control panel light turns off The printer prints a printer configuration label Figure 12 and then a network configuration label Figure 13 Figure 13 Sample Network Configuration Label Figure 12 Sample Printer Configuration Label PRINTER CONFIGURATION Network Configuration Zebra Technologies Zebra Technologies ZTC 2ES00 4 LH 300dpi ZPL ZTC 2ES00 6 LH 300dpi ZPL 2BR4313234 2BR4313238 si ie FULL v53 14 1 ql IONE x APPLICATOR 019 PAX170 RTS 008 POWER SUPPLY FW VERSION 05 12 12 03 27 ENABLED CM SELECTED ITEMS FIRMWARE IN THIS PRINTER IS COPYRIGHTED 8 23 12 DARKNESS PRINT SPEED SLEW SPEED BACKFEED SPEED TEAR OFF PRINT MODE APPLICATOR PORT START PRINT SIG PRINT WIDTH LABEL LENGTH MAXIMUM LENGTH EARLY WARNING bee cor WARNING U EXTERNAL sv PARALLEL COMM SERIAL COMM BAUD DATA BITS PARITY HOST HANDSHAKE PROTOCOL NETWORK ID CO
83. for more information Set the Head Test Count The ZE500 6 print engine periodically performs a test of the printhead functionality This parameter establishes how many labels are printed between these internal tests This menu item appears only on ZE500 6 print engines 8 23 12 f aie ZE500 da 300dpi ERROR ON PAUSE ENABLED A ZE500 S RIBBON LOW MODE ENABLED 300dpi ZE500 f aie es 300dpi RIB LOW OUTPUT ACTIVE HIGH f aie ZE500 300dpi REPRINT MODE DISABLED 8 23 12 Introduction 33 Control Panel Display Set Applicator Error Signal When Print Engine Pauses When this option is enabled and the print engine is paused the print engine sets the applicator error state See Error on Pause on page 80 for more information Set the Ribbon Low Mode The Ribbon Low feature determines if the print engine will generate a warning when the amount of ribbon left on the roll gets low See Ribbon Low Mode on page 81 for more information Set the Ribbon Low Output When the Ribbon Low feature is enabled this parameter determines if the output signal on Pin 9 is HIGH or LOW See Ribbon Low Output on page 81 for more information Set the Reprint Mode When reprint mode is enabled you can reprint the last label printed either by issuing certain commands or by pressing the LEFT ARROW on the control panel See Reprint Mode on page 81 for more information P1051584 002 3
84. he maximum label length to a value that is at least 1 0 in 25 4 mm greater than the actual label length plus the interlabel gap If you set the value to one that is smaller than the label length the print engine assumes that continuous media is loaded and the print engine cannot calibrate For example if the label length is 6 0 inches 152 mm including the interlabel gap set the parameter for at least 7 0 inches 178 mm AaBbCcDdEeFfGgHhliJjKkLI b MmNnOoPpQqRrSsTtUuVv WwXxYyZ21234567890 Q S NB 7 s lt gt I AaBbCcDdEeFfGgHhliJjKkLI MmNnOoPpQgRrSsTiUuVv WwXxYyZz1234567890 24 1 5 amp 12 OL 2 AaBbCcDdEeFfGgHhliJjKkLI MmNnOoPpQqRrSsTtUuVv WwXxYyZz1234567890 5 8 CY AaBbCcDdEeFfGgHhliJjKkLl MmNnOoPpQqRrSsTtUuVv WwXxYyZz1234567890 SUI O AA2 A 1 Label length including interlabel gap Interlabel gap 3 Set the maximum label length to approximately this value Accepted values 0 to the maximum label length supported by the printer Related ZPL command s A ML SGD command used Control panel menu item none MAXIMUM LENGTH on page 23 Printer web page View and Modify Printer Settings gt Media Setup gt Maximum Length 8 23 12 Printer Configuration and Adjustment 79 Table 5 Print Settings Continued Changing Printer Settings Ribbon
85. he term generally used when referring to a bar code tag A type of media having no adhesive backing but featuring a hole or notch by which the tag can be hung on something Tags are usually made of cardboard or other durable material tear off A mode of operation in which the user tears the label or tag stock away from the remaining media by hand thermal transfer A printing method in which the printhead presses an ink or resin coated ribbon against the media Heating the printhead elements causes the ink or resin to transfer onto the media By selectively heating the printhead elements as the media and ribbon move past an image is printed onto the media Contrast this with direct thermal void A space on which printing should have occurred but did not due to an error condition such as wrinkled ribbon or faulty print elements A void can cause a printed bar code symbol to be read incorrectly or not at all P1051584 002 8 2342 A active print server how to interpret 89 user menu item 36 adhesive test for ribbon coating 42 adjustments label left position 80 label top position 80 maximum label length 78 media sensors 104 print darkness 73 print width 77 printhead pressure 108 tear off position 74 toggle positioning 106 applicator characteristics of applicator connection 57 error on pause 80 reconfiguration of applicator interface board to 5V to 28V isolated mode 145 select applicator mode 75 specify end print a
86. ia is not wide enough the test labels may print on the platen roller To prevent this from happening check the print width and ensure that the width is correct for the media that you are using Each self test is enabled by pressing a specific control panel key or combination of keys while turning on I the print engine power Keep the key s pressed until the first indicator light turns off The selected self test automatically starts at the end of the Power On Self Test Note e When performing these self tests do not send data to the print engine from the host If your media is shorter than the label to be printed the test label continues on the next label e When canceling a self test prior to its actual completion always reset the print engine by turning it off O and then on I Power On Self Test P1051584 002 A Power On Self Test POST is performed each time the print engine is turned on I During this test the control panel lights LEDs turn on and off to ensure proper operation At the end of this self test only the STATUS LED remains lit When the Power On Self Test is complete the media is advanced to the proper position To initiate the Power On Self Test complete these steps 1 Turn on D the print engine The POWER LED illuminates The other control panel LEDs and the LCD monitor the progress and indicate the results of the individual tests All messages during the POST display in English however i
87. ible Cause Recommended Solution There is not enough memory to Free up some of the print engine s REHA fi 4 perform the function specified on memory by adjusting the label format the second line of the error or print engine parameters One way to OUT OF MEMORY message free up memory is to adjust the print width to the actual width of the label CREATING BITMAP instead of leaving the print width set to the default See Print Width on page 77 6 ZE500 fA 300dpi Ensure that the device such as a OUT OF MEMORY FLASH memory card is installed and not write protected or full BUILDING FORMAT Ensure that the data is not directed to a device that is not installed or is unavailable e ZE500 COEM Jf VA Call a service technician OUT OF MEMORY STORING GRAPHIC CEHA OUT OF MEMORY STORING FORMAT CEHA OUT OF MEMORY STORING BITMAP CEN 74i OUT OF MEMORY STORING FONT P1051584 002 8 2342 Communications Problems Troubleshooting Communications Problems 127 Table 16 identifies problems with communications the possible causes and the recommended solutions Problem A label format was sent to the print engine but was not recognized The DATA light does not flash A label format was sent to the print engine Several labels print then the print engine skips misplaces misses or distorts the image on the label Table 16 Communications Problems Possible Cause The communi
88. ication Ethernet cables do not require shielding but all other data cables must be fully shielded and fitted with metal or metallized connector shells Unshielded data cables may increase radiated emissions above the regulated limits To minimize electrical noise pickup in the cable Keep data cables as short as possible Do not bundle the data cables tightly with the power cords Do not tie the data cables to power wire conduits P1051584 002 8 23 12 Printer Setup and Operation 59 Connect the Print Engine to a Power Source Connect the Print Engine to a Power Source The AC power cord must have a three prong female connector on one end that plugs into the mating AC power connector at the rear of the print engine If a power cable was not included with your print engine refer to Power Cord Specifications on page 60 Caution For personnel and equipment safety always use an approved three conductor A power cord specific to the region or country intended for installation This cord must use an IEC 320 female connector and the appropriate region specific three conductor grounded plug configuration To connect the print engine to a power source complete these steps 1 Plug the female end of the A C power cord into the A C power connector on the back of the print engine 2 Plug the male end of the A C power cord into an appropriate power outlet 4 SV AC E NOR z a 230V AC in Qt f
89. ifthe darkness setting burn duration is set properly but printing is too light too little pressure ifthe ribbon slips too little pressure Caution Observe proper electrostatic safety precautions when handling any static sensitive components such as circuit boards and printheads To adjust printhead pressure complete these steps 1 As needed throughout this procedure refer to the PAUSE Self Test on page 132 to print test labels 2 Refer to Print Darkness on page 73 to set the darkness value burn duration appropriately for your media and ribbon 3 Loosen the locking nut on the toggle assembly 2D P1051584 002 8 23 12 Printer Configuration and Adjustment 109 Printhead Pressure Adjustment 4 N Caution The printhead may be hot and could cause severe burns Allow the printhead to cool As a starting point for adjustment set the position of the adjusting nut 1 and the locking nut 2 so that when the locking nut is tightened it is approximately 5 16 in 8 mm from the yoke 3 5 Move the adjusting nut until the print quality is acceptable Use the lowest pressure that provides the desired print quality e To increase printhead pressure move the adjusting nut downward e To decrease printhead pressure move the adjusting nut upward 6 To lock the toggle pressure tighten the locking nut against the adjusting nut gt gt 8 23 12 P1051584 002 110 Printer Configuration and Adj
90. ight Slightly light labels are in some cases preferred to slightly dark ones for in spec bar codes e Both normal and rotated bar codes will be in spec but small alphanumeric characters may not be complete Too light Labels that are too light are obvious Both normal and rotated bar codes have incomplete bars and spaces Small alphanumeric characters are unreadable Note the relative darkness value and the print speed printed on the best test label Add or subtract the relative darkness value from the darkness value specified on the configuration label The resulting numeric value is the best darkness value for that specific label ribbon combination and print speed If necessary change the darkness value to the darkness value on the best test label If necessary change the print speed to the same speed as on the best test label P1051584 002 136 Troubleshooting Print Engine Diagnostics FEED PAUSE Self Test Performing this self test temporarily resets the print engine configuration to the factory default values These values are active only until power is turned off unless you save them permanently in memory If the factory default values are permanently saved a sensor calibration procedure must be performed See Calibrate the Ribbon and Media Sensors on page 99 To perform a FEED and PAUSE self test complete these steps 1 Turn off O the print engine 2 Press and hold FEED PAUSE while turn
91. ine Installation First print element o 13 in 6 mm Eo P a 2 0 52 in 13 2 mm Mainframe Ribbon and media edge 7 in 36 9 mm 14 86 in 377 mm A NA Sy N AA i 23 049 in 585 5 mm P 15 389 in 25 gt 390 9 mm Y Mur 4 50 in gt 114 3 mm Max Width Label and Liner m 24 066 in 573 2 mm 8 23 12 0 394 in 10 0 mm 8 582 in 218 0 mm 16 406 in 378 6 mm gt i A 10 356 in 263 0 mm P1051584 002 54 Printer Setup and Operation Print Engine Installation Instal A P1051584 002 I the Print Engine in an Applicator This section provides the basic instructions for installing the print engine into an applicator Caution If the print engine is installed improperly it could fall out of the applicator and cause injury The center mounting bolt and four mounting screws must be installed and secured See Figure 7 for the location of the bolt and screws To install the print engine into an applicator complete these steps See Figure 7 Install the center mounting bolt into the center hole on the applicator Carefully place the keyhole on the center mounting bolt Note The keyhole and the center mounting bo
92. ing on I the print engine 3 Hold FEED PAUSE until the first control panel light turns off The print engine configuration is reset to the factory default values No labels print at the end of this test CANCEL PAUSE Self Test Performing this self test temporarily resets the network configuration to the factory default values These values are active only until power is turned off unless you save them permanently in memory To perform a CANCEL and PAUSE self test complete these steps 1 Turn off O the print engine 2 Press and hold CANCEL PAUSE while turning on 1 the print engine 3 Hold CANCEL PAUSE until the first control panel light turns off The printer s network configuration is reset to the factory default values No labels print at the end of this test P1051584 002 8 2342 Troubleshooting 137 Print Engine Diagnostics Communication Diagnostics Test The communication diagnostics test is a troubleshooting tool for checking the interconnection between the print engine and the host computer When the printer is in diagnostics mode it prints all data received from the host computer as straight ASCII characters with the hex values below the ASCII text The print engine prints all characters received including control codes such as CR carriage return Figure 17 shows a typical test label from this test Note The test label prints upside down Figure 17 Communication Diagnostics Test Label ESG
93. ional fonts Fonts may be stored in RAM or Flash memory See Print Information on page 84 for more information 8 23 12 f EE ZE500 e 300dpi LIST BAR CODES PRINT f aise ZE500 300dpi LIST IMAGES PRINT age ZE500 300dpi LIST FORMATS PRINT f aige ZE500 300dpi LIST SETUP PRINT age ZE500 300dpi LIST NETWORK PRINT 8 23 12 Introduction 27 Control Panel Display Print Bar Code List This option prints a label that lists the available bar codes in the print engine Bar codes may be stored in RAM or Flash memory See Print Information on page 84 for more information Print Image List This option prints a label that lists the available images stored in the print engine s RAM Flash memory or optional memory card See Print Information on page 84 for more information Print Format List This option prints a label that lists the available formats stored in the print engine s RAM Flash memory or optional memory card See Print Information on page 84 for more information Print Configuration Label This option prints a configuration label see Figure 12 on page 131 which lists the current print engine configuration See Print Information on page 84 for more information Print Network Configuration Label This option prints a configuration label see Figure 13 on page 131 which lists the settings for any print server that is installed See Print Infor
94. ission of Zebra Technologies Product Improvements Continuous improvement of products is a policy of Zebra Technologies AII specifications and designs are subject to change without notice Liability Disclaimer Zebra Technologies takes steps to ensure that its published Engineering specifications and manuals are correct however errors do occur Zebra Technologies reserves the right to correct any such errors and disclaims liability resulting therefrom Limitation of Liability In no event shall Zebra Technologies or anyone else involved in the creation production or delivery of the accompanying product including hardware and software be liable for any damages whatsoever including without limitation consequential damages including loss of business profits business interruption or loss of business information arising out of the use of the results of use of or inability to use such product even if Zebra Technologies has been advised of the possibility of such damages Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you ENERGY STAR Part Number P1051584 002 Rev A Declaration of Conformity 3 DECLARATION OF CONFORMITY ZEBRA TECHNOLOGIES CORPORATION Declares that the following Information Technology Equipment Zebra ZE500 4 and ZE500 6 complies with the following applicable directives and standards for the ITE Heavy Indust
95. lective media sensor Air blow Media path Solvent Ribbon sensor Air blow Door open sensors Air blow Monthly and as needed Tear off peel off bar Solvent Clear plastic antenna cover Air blow Use Preventative Maintenance kit part number 47362 or a solution of 90 isopropyl alcohol and 10 deionized water Clean the Exterior Clean the outside surfaces of the print engine with a lint free cloth Use a mild detergent solution or desktop cleaner sparingly as needed Caution Do not use harsh or abrasive cleaning agents or solvents P1051584 002 8 2342 Routine Maintenance 113 Clean the Media Compartment Clean the Media Compartment Remove any accumulated dirt and lint from the interior of the print engine using a soft bristle brush and or vacuum cleaner This area should be inspected every time a new ribbon is loaded Clean the Printhead and Rollers Clean the printhead platen roller pinch roller and peel roller according to the schedule in Table 12 on page 112 Clean the printhead more often if you see inconsistent print quality such as voids or light print Clean the rollers if you see media movement problems To clean the printhead and rollers complete these steps Caution Observe proper electrostatic safety precautions when handling any static sensitive components such as circuit boards and printheads 1 Turn Off O the print engine 2 ERNEUT A Caution The printhead may be hot and could cause severe bu
96. ll a service technician If the problem persists there may be a problem with the main logic board Call a service technician Non continuous labels are being treated as continuous labels P1051584 002 The print engine was not calibrated for the media being used Calibrate the printer See Calibrate the Ribbon and Media Sensors on page 99 The print engine is configured for continuous media Set the print engine for the correct media type gap notch continuous or mark See Media Type on page 76 8 23 12 Troubleshooting 129 Miscellaneous Issues Table 17 Miscellaneous Print Engine Problems Continued Problem All indicator lights are on nothing is on the display if the printer has a display and the print engine locks up Possible Cause Internal electronic or firmware failure Recommended Solution Call a service technician The print engine locks up while running the Power On Self Test 8 23 12 Main logic board failure Call a service technician P1051584 002 130 Troubleshooting Print Engine Diagnostics Print Engine Diagnostics Self tests and other diagnostics provide specific information about the condition of the print engine The self tests produce sample printouts and provide specific information that helps determine the operating conditions for the print engine Important Use full width media when performing self tests If your med
97. llow any saved changes to take effect reset the print server see Reset Network on page 92 Accepted values 000 to 255 for each field Related ZPL commands ND SGD command used Wired internal wired ip addr external wired ip addr Wireless ip addr wlan ip addr Control panel menu item IP ADDRESS on page 36 Printer web page View and Modify Printer Settings gt Network Communications Setup TCP IP Settings IP Address P1051584 002 8 23 12 Printer Configuration and Adjustment 91 Changing Printer Settings Table 8 Network Settings Continued Subnet Mask View or Set the Subnet Mask View and if necessary change the subnet mask This menu item appears only if a wired or wireless print server is installed on your printer To save changes to this setting set IP PROTOCOL to PERMANENT and then reset the print server see Reset Network on page 92 Accepted values 000 to 255 for each field Related ZPL command s ND SGD command used Wired internal wired ip netmask external wired ip netmask Wireless wlan ip netmask Control panel menu item SUBNET MASK on page 36 Printer web page View and Modify Printer Settings gt Network Communications Setup TCP IP Settings Subnet Mask Default Gateway View or Set the Default Gateway View and if necessary change the default gateway This menu item appears only if a wired or wireless print server is installed on your printer To
98. lt are designed to support the print engine and assist in installing and removing the four mounting screws Install the four corner mounting screws to secure the print engine to the applicator Figure 7 Front View of Print Engine in Applicator 1 qum 2 e 4 Gum 3 Rc 5 iit M DES R3 AMT 1 oss 7 7 1 Mounting screws four total 2 Keyhole 3 Center mounting bolt shown inside hole on applicator 4 Applicator 8 23 12 Printer Setup and Operation 55 Select a Data Communication Interface Select a Data Communication Interface You may connect your print engine to a computer using one or more of the available connections The standard connections are shown in Figure 8 A ZebraNet wired or wireless print server option or a parallel port may also be present on your print engine Figure 8 e Communication Interfaces parallel port USB port wired Ethernet port serial port 3 ze i applicator port Table 4 on page 56 provides basic information about data communication interfaces that you can use to connect your print engine to a computer You may send label formats to the print engine through any data communication interface that is available Select an interface that is supported by both your print engine and your computer or your Local Area Network LAN 8 2342 P1051584 002 56 P
99. mation on page 84 for more information P1051584 002 28 Introduction Control Panel Display f EE ZE500 e 300dpi LIST ALL f aise ZE500 300dpi INIT FLASH MEM YES ag ZE500 Ca 300dpi SENSOR PROFILE MEDIA AND RIBBON CALIBRATE P1051584 002 Print All Labels This option prints labels that list the available fonts bar codes images formats and the current print engine and network configurations See Print Information on page 84 for more information Initialize Flash Memory This option erases all previously stored information from Flash memory 1 If prompted for a password enter the printer password For instructions see Changing Password Protected Parameters on page 20 The display shows INITIALIZE FLASH 2 Press PLUS to select YES The display shows ARE YOU SURE 3 Do you want to continue Press MINUS to select NO to cancel the request and return to the INITIALIZE FLASH prompt Press PLUS to select YES and begin initialization When initialization is complete the control panel displays INITIALIZING COMPLETED z ie Note Initializing memory can take several minutes See Initialize Flash Memory on page 84 for more information Print a Sensor Profile Use this menu item to print a sensor profile See Print a Sensor Profile on page 84 for more information Calibrate the Media and Ribbon Sensors Use this menu item to adjust the sensitivity o
100. mming Language ZPL command KP Define Password or using the print engine s web pages ZebraNet wired or wireless print server required Disable the Password Protection Feature You can disable the password protection feature so that it no longer prompts you for a password by setting the password to 0000 via the KP ZPL command To re enable the password protection feature send the ZPL command KPx where x can be any number from 1 to 9999 P1051584 002 8 2342 Introduction 21 Control Panel Display Operating Parameters on the Control Panel Items in this menu are shown in the order in which they appear when you press the RIGHT ARROW For more information about these settings see Print Settings on page 73 300dpi DARKNESS 11 0 EHE fase ZE500 da 300dpi PRINT SPEED 2 IPS A ZE500 300dpi SLEW SPEED 6 IPS ZE500 f Mitt da 300dpi BACKFEED SPEED 2 IPS 8 23 12 Adjust the Print Darkness Set the darkness to the lowest setting that provides good print quality If you set the darkness too high the label image may print unclearly bar codes may not scan correctly the ribbon may burn through or the printhead may wear prematurely See Print Darkness on page 73 for more information Select the Print Speed Select the speed for printing a label given in inches per second Slower print speeds typically yield better print quality See Print Speed on page 73 for more informati
101. n sequence finishes the print engine returns to the Idle Display 8 23 12 P1051584 002 20 Introduction Control Panel Display Changing Password Protected Parameters Certain parameters including the communication parameters are password protected by factory default Caution Do not change password protected parameters unless you have a complete understanding of the parameters functions If the parameters are set incorrectly the print engine may function unpredictably The first time that you attempt to change a password protected parameter the print engine displays ENTER PASSWORD Before you can change the parameter you must enter the four digit numeric password After you have entered the password correctly you do not have to enter it again unless you leave Setup mode by pressing SETUP EXIT or by turning off O the print engine To enter a password for a password protected parameter complete these steps 1 At the password prompt use MINUS to change the selected digit position 2 When you have selected the digit that you wish to change use PLUS to increase the selected digit value Repeat these two steps for each digit of the password 3 After entering the password press SELECT The parameter you selected to change is displayed If the password was entered correctly you can change the value Default Password Value The default password value is 1234 The password can be changed using the Zebra Progra
102. n the label Sometimes a cutter is used to cut apart individual labels 8 23 12 Printer Setup and Operation 41 Ribbon Overview Ribbon Overview Ribbon is a thin film that is coated on one side with wax resin or wax resin which is transferred to the media during the thermal transfer process The media determines whether you need to use ribbon and how wide the ribbon must be When ribbon is used it must be as wide as or wider than the media being used If the ribbon is narrower than the media areas of the printhead are unprotected and subject to premature wear When to Use Ribbon Thermal Transfer media requires ribbon for printing while Direct Thermal media does not To determine if ribbon must be used with a particular media perform a media scratch test To perform a media scratch test complete these steps 1 Scratch the print surface of the media rapidly with your fingernail 2 Did a black mark appear on the media If a black mark Then the media is Does not appear on the media Thermal transfer A ribbon is required Appears on the media Direct thermal No ribbon is required Coated Side of Ribbon Ribbon can be wound with the coated side on the inside or outside Figure 6 This print engine can only use ribbon that is coated on the outside If you are unsure which side of a particular roll of ribbon is coated perform an adhesive test or a ribbon scratch test to determine which side is coated Fig
103. nd Media on page 62 The sensors could not detect the media or ribbon Calibrate the print engine See Calibrate the Ribbon and Media Sensors on page 99 The sensors are dirty or positioned improperly Ensure that the sensors are clean and properly positioned The media type is set incorrectly Set the print engine for the correct media type gap notch continuous or mark See Media Type on page 76 8 23 12 Ribbon Problems Troubleshooting Ribbon Problems 121 Table 14 identifies problems that may occur with ribbon the possible causes and the recommended solutions Problem Broken or melted ribbon Table 14 Ribbon Problems Possible Cause Darkness setting too high Recommended Solution 1 Reduce the darkness setting See Print Darkness on page 73 for how to change the darkness setting 2 Clean the printhead thoroughly See Clean the Printhead and Rollers on page 113 The ribbon is coated on the wrong side and cannot be used in this print engine Replace the ribbon with one coated on the correct side For more information see Coated Side of Ribbon on page 41 Ribbon slips or does not advance correctly Ribbon tension is set incorrectly Change the ribbon tension setting See Ribbon Tension on page 79 Wrinkled ribbon Ribbon was loaded incorrectly Load the ribbon correctly See Load Ribbon and Media on page 62 Incorrect burn temperature Fo
104. ngine 3 Press and hold FEED while turning on I the print engine Hold FEED until the first control panel light turns off The print engine prints a series of labels Figure 15 at various speeds and at darkness settings higher and lower than the darkness value shown on the configuration label Figure 15 FEED Test Label TU 90 15 V E oo N lain TERES elalive Darkness 3 EE QE o BE A S 23 gt 53 6 2 mmm 4 Bi 8 E M 2DOTCD128 4 See Figure 16 and Table 18 Inspect the test labels and determine which one has the best print quality for your application If you have a bar code verifier use it to measure bars spaces and calculate the print contrast If you do not have a bar code verifier use your eyes or the system scanner to choose the optimal darkness setting based on the labels printed in this self test 8 2342 P1051584 002 134 Troubleshooting Print Engine Diagnostics Figure 16 Bar Code Darkness Comparison ROTATED BAR CODES 2 X 3 zem _ SEXE Y o e a a gt c Ss F m ES A z 0 1 Qa H A S u D m 0 mint mm m EE 2 gt mm mmm ESS LI aE O
105. ning maintenance how to enable or disable 82 printhead life menu item 25 reset new printhead counter 25 set printhead cleaning interval 25 user menu item 25 media and ribbon how to enable or disable 82 labels per roll 24 reset media counter 24 user menu item 23 error messages 122 error on pause how to change 80 user menu item 33 ESSID user menu item 37 ways to view 92 Ethernet characteristics of a wired connection 57 characteristics of wireless connection 58 port location 55 exterior cleaning 112 F factory defaults reload parameters 19 restore network settings 19 fanfold media described 40 feed a label how to set as head close action 85 how to set as power up action 85 FEED button FEED and PAUSE self test 136 FEED self test 133 location 16 flash memory initialization how to start 84 user menu item 28 fonts fonts label 84 user menu item 26 8 23 12 Index 163 format convert how to use 87 user menu item 34 format prefix user menu item 31 ways to set format command prefix 94 formats formats label 84 user menu item 27 G gap notch illustrations 39 selecting media type 76 sensor selection through user menu 23 setting media type through user menu 22 ways to select media sensor type 95 gateway user menu item 37 ways to view or set 91 H head test count how to enable or disable 80 user menu item 32 head close action how to change 85 user menu item
106. none Control panel menu item HOST HANDSHAKE on page 30 Printer web page View and Modify Printer Settings gt Serial Communications Setup gt Host Handshake Protocol Protocol is a type of error checking system Depending on the selection an indicator may be sent from the print engine to the host computer signifying that data has been received Select the protocol that is requested by the host computer Accepted values NONE e ZEBRA e ACK NAK ey Note ZEBRA is the same as ACK_NAK except that ZEBRA response messages are sequenced If ZEBRA is selected the print engine must use DSR DTR for host handshake protocol Related ZPL command s SC SGD command used none Control panel menu item PROTOCOL on page 30 Printer web page View and Modify Printer Settings gt Serial Communications Setup gt Protocol Network ID This parameter assigns a unique number to the print engine when the print engine is operating in an RS422 485 multi drop network environment an external RS422 485 adapter is required This gives the host computer the means to address a specific print engine This does not affect TCP IP or IPX networks Set a unique network ID number for this print engine Accepted values 000 to 999 Related ZPL command s NI SGD command used none Control panel menu item NETWORK ID on page 30 Printer web page View and Modify Printer Settings gt Serial Communications Setup gt Network ID P1051584 002 8 23 12 Printer Configur
107. nu item 22 technical support 11 temperature operating and storage 142 storing the print engine 47 Thermal Transfer mode how to specify 76 media scratch test 41 time setting 35 toggle positioning 106 transmissive media sensor adjusting 104 when to clean 112 transmissive sensor selecting through user menu 23 ways to select 95 troubleshooting communications problems 127 diagnostic tests 130 error messages 122 print quality problems 118 ribbon problems 121 P1051584 002 types of media black mark media 39 continuous roll media 40 fanfold media 40 how to specify 76 non continuous roll media 39 perforated media 39 setting on control panel 22 tag stock 39 web media 39 U unpack the print engine 44 USB port characteristics of USB connection 56 location 55 V vertical drift in top of form position 119 W web media described 39 wired print server characteristics 57 wireless print server characteristics 58 wrinkled ribbon causes 121 Z Zebra Basic Interpreter ZBI run a ZBI program ways to run 88 START PROGRAM user menu item 35 Zebra protocol 98 ZPL mode user menu item 31 ways to select 94 8 23 12 ZEBRA TECHNOLOGIES Zebra Technologies Corporation Zebra Technologies Corporation 475 Half Day Road Suite 500 Lincolnshire IL 60069 USA T 1 847 634 6700 Toll free 1 866 230 9494 F 1 847 913 8766 Zebra Technologies Europe Limited Dukes Meadow
108. oblem continues check the label format P1051584 002 128 Troubleshooting Miscellaneous Issues Miscellaneous Issues Table 17 identifies miscellaneous issues with the print engine the possible causes and the recommended solutions Problem The control panel display shows a language that I cannot read Table 17 Miscellaneous Print Engine Problems Possible Cause The language parameter was changed through the control panel or a firmware command Recommended Solution On the control panel display press SETUP 2 Press LEFT ARROW once to move to the LANGUAGE parameter 3 Use PLUS or MINUS to scroll through the language selections The selections for this parameter are displayed in the actual languages to make it easier for you to find one that you are able to read 4 Select the language that you want to display The display is missing characters or parts of characters Changes in parameter settings did not take effect The display may need replacing Some parameters are set incorrectly Call a service technician 1 Check the parameters and change or reset if necessary 2 Turn the print engine off O and then on I A firmware command such as device command_override turned off the ability to change the parameter A firmware command changed the parameter back to the previous setting Refer to the Programming Guide for ZPL ZBI Set Get Do Mirror and WML or ca
109. on Set the Slew Speed The slew speed is the speed at which the printer skips over the areas in a label format that are blank across the full width of the image A faster slew speed may reduce printing time The print engine automatically senses when to apply this higher speed See Slew Speed on page 73 for more information Set the Backfeed Speed Backfeed refers to the backward motion of the media from the tear off or peel off position to the print position This motion occurs so that more of the lead edge of each label can be used for printing Reducing backfeed speed can mitigate some issues In general reducing the backfeed speed may improve print quality at the start of the label This speed defaults to 2 ips See Backfeed Speed on page 74 for more information P1051584 002 Introduction Control Panel Display f EE ZE500 da 300dpi TEAR OFF 000 LL amp ZE500 C PRINT MODE APPLICATOR 300dpi ZE500 f aie es 300dpi APPLICATOR PORT OFF f pe ZE500 300dpi START PRINT SIG PULSE MODE MEDIA TYPE NON CONT I NUOUS P1051584 002 Adjust the Tear Off Position If necessary adjust the position of the media over the tear off bar after printing See Tear Off Position on page 74 for more information Select the Print Mode Select a print mode that is compatible with your print engine options See Print Mode on page 75 for more information Select the Applic
110. one Control panel menu item FORMAT PREFIX on page 31 Printer web page View and Modify Printer Settings gt ZPL Control Delimiter Set the Delimiter Character Value Character The delimiter character is a two digit hex value used as a parameter place marker in ZPL ZPL II format instructions Set the delimiter character to match what is used in your label formats Accepted values 00 to FF Related ZPL command s CD or CD SGD command used none Control panel menu item DELIMITER CHAR on page 31 Printer web page View and Modify Printer Settings gt ZPL Control ZPL Mode Set the ZPL Mode Select the ZPL mode that matches what is used in your label formats This print engine accepts label formats written in either ZPL or ZPL II eliminating the need to rewrite any ZPL formats that already exist The print engine remains in the selected mode until it is changed in one of the ways listed here Accepted values ZPLII e ZPL Related ZPL command s SZ SGD command used none Control panel menu item ZPL MODE on page 31 Printer web page View and Modify Printer Settings gt ZPL Control P1051584 002 8 23 12 Sensor Settings Sensor Type 8 23 12 Printer Configuration and Adjustment 95 Changing Printer Settings Table 10 Sensor Settings Select the Media Sensor Select the media sensor that is appropriate for the media that you are using Accepted values WEB
111. ooocooorr IIIA 144 P1051584 002 142 Specifications General Specifications General Specifications Model ZE500 4 ZE500 6 Height 11 8 in 300 mm 11 8 in 300 mm Width 9 6 in 245 mm 9 6 in 245 mm Depth 14 95 in 380 mm 17 23 in 438 mm Weight 34 Ib 15 4 kg 38 Ib 17 3 kg Electrical Universal power supply with power factor correction 100 240 VAC 47 63 Hz Temperature Operating Thermal Transfer 40 to 104 F 5 to 40 C Direct Thermal 32 to 104 F 0 to 40 C Storage 40 to 160 F 40 to 71 C Relative Operating 20 to 85 non condensing Humidity Storage 5 to 95 non condensing Communication Interfaces P1051584 002 High speed bidirectional parallel interface IEEE 1284 Compatibility mode EPC Nibble mode High speed serial interfaces e RS 232C with DB9F connector e Configurable baud rate 300 115 200 parity data bits and stop bits Software XON XOFF or hardware DTR DSR communication handshake protocols USB 2 0 ZebraNet 10 100 Print Server ZebraNet b g Print Server Applicator interface with DB15F connector 5V I O and 24V to 28V I O versions available 8 23 12 Printing Specifications Print resolution Specifications 143 Printing Specifications 203 dpi dots per inch 8 dots mm 300 dpi 12 dots mm Dot size nominal 203 dpi 0 0049 in x 0 0052 in width x length 0 125 mm x 0 132 mm 300 dpi 0 0033 in x 0 004
112. ooting lt i agni kr da dole edad ened es 117 Printing ISSUES T 118 Ribbon Problems ooooccocoo eee 121 Error Messag s csr vwd peeve eee Oh eee A e as 122 Communications Problems 0 00 c eee tee eee 127 Miscellaneous Issues o ooooocooooor teas 128 P1051584 002 8 2342 Contents Print Engine Diagnostics 00 cece Re 130 Power On Self Test ud sonas sarria S erba da a 5 8 Rd Ree 130 CANCEL Self Test 222528222525 006 rti Creig iaki iaie aa e iden EE 131 PAUSE Self 16S rotet eedt eini RE 132 FEED Self Test cect ierat iiri REEF RIDERE dd pts 133 FEED PAUSE Self Test nupcias rar 136 CANCEL PAUSE Self Test cccce cook p dr Ka ERE xi 136 Communication Diagnostics Test a a auauua aaea eere 137 Sensor Profile viaseseyeekd oe eee n ey G eee de EE o es 138 D SpCCHICOUONS 0 dee CC EA OUCADIOAUR eee ooh AAA CR dr UC 141 General Specifications 20 0 ec teed 142 Printing Specifications 2 2 cec lt sesbtin cheese seb dade sede sath daa 143 Ribbon Specifications 0 teens 143 Media Specifications oooooooccorrcnorrr tees 144 A Applicator Interface Board Reconfiguration 145 Tools Bequir d ceirssnagrtgas 3 CREER E x e A 145 Changing Jumper Settings for Isolated Mode 0 0 0 cece eee ee 146 GIOS Sa ene ee a A prr 157 8 23 12 P1051584 002 7 8 Contents P1051584 002 8 2342 8 23 12 About This Document This section provid
113. or Messages Error Messages The control panel displays messages when there is an error See Table 15 for LCD errors the possible causes and the recommended solutions Display Print Engine Condition CEHA ERROR CONDITION INVALID HEAD The ERROR light flashes Table 15 Error Messages Possible Cause The printhead was replaced with one that is not a genuine Zebra printhead Recommended Solution Install a genuine Zebra printhead CEHA WARN I NG CLEAN PRINTHEAD The Early Warning for Maintenance feature is enabled and the printhead has reached the end of the specified interval for cleaning See Early Warning for Maintenance on page 82 for more information 1 Clean the printhead 2 On the control panel go to the HEAD CLEANED menu item 3 Press PLUS to select YES to reset the Early Warning for Maintenance printhead cleaning counter CEHA ERROR CONDITION HEAD OPEN The print engine stops the ERROR light flashes The printhead is not fully closed Close printhead completely The head open sensor is not working properly Call a service technician CES 741 ERROR CONDITION PAPER OUT The print engine stops the MEDIA light is on the ERROR light flashes P1051584 002 The media is not loaded or is loaded incorrectly Load media correctly See Load Ribbon and Media on page 62 Misaligned media sensor Check position of the media sensor
114. or more information Adjust the Print Width Specify the width of the labels being used See Print Width on page 77 for more information Set the Maximum Label Length Set the maximum label length to a value that is at least 1 0 in 25 4 mm greater than the actual label length plus the interlabel gap If you set the value to one that is smaller than the label length the print engine assumes that continuous media is loaded and the print engine cannot calibrate See Maximum Label Length on page 78 for more information Set Early Warning for Media and Ribbon When this feature is enabled the print engine provides warnings when the media or ribbon is reaching near the end of the roll See Early Warning for Media and Ribbon on page 82 for more information P1051584 002 Introduction Control Panel Display f EE ZE500 da 300dp LABELS PER ROLL 0100 KA ZE500 gt 300dpi MEDIA REPLACED NO YES amp ZE500 300dpi RIBBON LENGTH 450 M 1476 FT KA ZE500 gt 300dpi RIBBON REPLACED NO YES P1051584 002 Set Number of Labels Per Roll for Early Warning This value should correspond to the number of labels per roll of the media that you are using See Early Warning for Media and Ribbon on page 82 for more information This parameter appears only if Early Warning for Media and Ribbon is enabled Reset Media Counter for Early Warning Reset the media counter after you replace
115. ory defaults Use care when loading defaults because you will need to reload all settings that you changed manually NETWORK Reinitializes the printer s wired or wireless print server With a wireless print server the printer will also reassociate with your wireless network e LAST SAVED Loads settings from the last permanent save Accepted values FACTORY NETWORK LASTSAVED Related ZPL command s SGD command used Control panel menu item Control panel key s Factory JUF Network JUN Last saved JUR none Available as options when exiting Setup Mode See Exit Setup Mode on page 19 Factory Hold FEED PAUSE during printer power up to reset the printer parameters to factory values Network Hold CANCEL PAUSE during printer power up to reset the network parameters to factory values Last saved N A Printer web page Factory View and Modify Printer Settings gt Restore Default Configuration Network Print Server Settings Reset Print Server Last saved View and Modify Printer Settings gt Restore Saved Configuration 8 23 12 Printer Configuration and Adjustment 87 Changing Printer Settings Table 7 Maintenance and Diagnostic Tools Continued Media and Calibrate the printer to adjust the sensitivity of the media and ribbon sensors Ribbon Sensor For complete instructions on how to perform a calibration procedure see Calibrate the
116. ou to set the date to display in the Idle Display See RTC Date on page 88 for more information Set the Real Time Clock RTC Time This parameter allows you to set the date to display in the Idle Display See RTC Time on page 88 for more information Run the Specified ZBI Program Torun the ZBI program selected by the previous menu item press PLUS If you did not replace the ribbon press MINUS to select CANCEL or press the LEFT ARROW or RIGHT ARROW to move to another parameter See Run a ZBI Program on page 88 for more information This menu item appears only if ZBI is enabled on your printer and no ZBI program is running Select the Primary Network Device This parameter determines which device should be considered primary in the active device selection See Primary Network on page 89 for more information View if IP Settings Are Loaded from the Printer or Print Server This parameter tells whether to use the print engine s or the print server s LAN WLAN settings at power up The default is to use the print engine s settings See Load from External Device on page 89 for more information P1051584 002 Introduction Control Panel Display f EE ZE500 da 300dpi ACTIVE PRINTSRVR Wireless A ZE500 300dpi IP PROTOCOL ALL ag ZE500 Ca 300dpi IP ADDRESS 172 030 016 040 fase ZE500 da 300dpi SUBNET MASK 255 255 255 000 P1051584 002 View
117. ough to cause severe burns Allow the printhead to cool The printhead temperature is approaching its lower operating limit Continue printing while the printhead reaches the correct operating temperature If the error remains the environment may be too cold for proper printing Relocate the print engine to a warmer area The printhead data cable is not properly connected Caution Turn off O the print engine before performing this procedure Failure to do so can damage the printhead 1 Turn off O the print engine 2 Disconnect and reconnect the data cable to the printhead 3 Ensure that the cable connector is fully inserted into the printhead connector 4 Turn on D the print engine The printhead has a faulty thermistor A Call a service technician Caution The printhead may be hot enough to cause severe burns Allow the printhead to cool The printhead is over temperature Allow the print engine to cool Printing automatically resumes when the printhead elements cool to an acceptable operating temperature P1051584 002 8 23 12 Display Print Engine Condition CEHA WARN I NG HEAD COLD CEHA THERM I STOR FAULT CEN 74 ERROR CONDITION HEAD ELEMENT BAD The print engine stops the ERROR light is on the print engine cycles through these three messages Troubleshooting 125 Error Messages Table 15 Error Messages Continued Possible Cause
118. ould result in physical harm to you gt gt gt p Caution Advises you that failure to take or avoid a specific action could result in physical No icon harm to the hardware Important Advises you of information that is essential to complete a task 2 Note Indicates neutral or positive information that emphasizes or supplements important points of the main text B G Example Provides an example often a scenario to better clarify a section of text P1051584 002 8 2342 1 Introduction This section provides a high level overview of the printer and its components Contents Print Engine Orientation lllleleeee RII 14 Print Engine Components oocccco I 15 Control Panel 222222 Sod dro oes et pan pa bad m Post smt rr 16 Control Panel Display lille IIIA 17 Navigating in the Display lisse RII 17 Changing Password Protected Parameters 200020 cece eee eeeeee 20 Default Password Value 00 0c eee eee eee 20 Disable the Password Protection Feature 0020 cece eee eee eee 20 Operating Parameters on the Control Panel 0 0200200 eee o 21 Types of Media 2 0 eee eee III I 39 Ribbon Overview ooo 41 When to Use Ribbon 0 200 e cette eee ee 41 Coated Side of Ribbon 0000s 41 8 2342 P1051584 002 14 Introduction Print Engine Orientation Print Engine Orientation The ZE500 print engines
119. outed properly and are not causing any obstructions and then carefully swing the electronics enclosure closed 20 Slide the electronics cover onto the print engine 21 Reinstall the four electronics cover mounting screws P1051584 002 8 2342 8 23 12 Applicator Interface Board Reconfiguration 155 Changing Jumper Settings for Isolated Mode Reinstall the Print Engine in the Applicator If Applicable 22 To reinstall the print engine into the applicator carefully place the keyhole on the center mounting bolt Note The keyhole and the center mounting bolt are designed to support the print engine and assist in installing and removing the four mounting screws 23 Replace the four corner mounting screws securing the print engine to the applicator 24 Tighten the center mounting bolt Resume Printer Operation 25 Reconnect the AC power cord and interface cables 26 Turn on I the print engine The installation is complete P1051584 002 156 Applicator Interface Board Reconfiguration Changing Jumper Settings for Isolated Mode P1051584 002 8 2342 8 23 12 Glossary alphanumeric Indicating letters numerals and characters such as punctuation marks backfeed When the print engine pulls the media and ribbon if used backward into the print engine so that the beginning of the label to be printed is properly positioned behind the printhead Backfeed occurs when operating the print engine in Tear Off and Applic
120. ow to specify 82 user menu item 25 pressure adjustment 108 when to clean 112 protocol how to change 98 user menu item 30 R Real Time Clock RTC date 88 date setting on control panel 35 time 88 time setting on control panel 35 recycling printer parts 115 reflective media sensor 105 reflective sensor selecting through user menu 23 ways to select 95 registration loss during printing 118 relative humidity operating and storage 142 storing the print engine 47 reload last saved settings 86 remove shipping materials 44 replacement parts 115 report shipping damage 44 P1051584 002 8 23 12 reprint mode how to set and use 81 user menu item 33 requirements for installation 48 reset network settings user menu item 37 ways to reset 92 reset printer to default values 86 restore factory default settings 19 network settings 19 printer or printer default values 86 ribbon adhesive test 42 broken or melted ribbon 121 determining coated side 41 ordering 11 removal 103 ribbon not detected correctly 121 ribbon slips or does not advance 121 scratch test 42 setting print method to Thermal Transfer mode 76 when to use 41 wrinkled ribbon 121 ribbon length for early warning 24 ribbon low mode how to enable or disable 81 user menu item 33 ribbon low output how to enable or disable 81 user menu item 33 ribbon sensor adjusting 105 when to clean 112 ribbon sensor calibration proc
121. page 82 for more information Set Printhead Cleaning Interval When Early Warning for Maintenance is enabled set this value to the length of the media or ribbon roll that you are using See Printhead Cleaning Interval on page 82 for more information This parameter appears only if Early Warning for Maintenance is enabled Reset Printhead Cleaning Counter for Early Warning If you received the message WARNING CLEAN PRINTHEAD clean the printhead and then press PLUS to select YES to reset the Early Warning for Maintenance printhead cleaning counter If you have not cleaned the printhead press MINUS to select NO This parameter appears only if Early Warning for Maintenance is enabled Set Printhead Life Expectancy When Early Warning for Maintenance is enabled set this value to the number of inches of media that the printhead is expected to print See Printhead Life Expectancy on page 82 for more information This parameter appears only if Early Warning for Maintenance is enabled Reset New Printhead Counter for Early Warning If you received the message WARNING REPLACE HEAD replace the printhead and then press PLUS to select YES to reset the Early Warning for Maintenance printhead replacement counter If you have not replaced the printhead press MINUS to select NO This parameter appears only if Early Warning for Maintenance is enabled P1051584 002 Introduction Control Panel Dis
122. play f EE ZE500 da 300dpi NONRESET CNTR O IN amp ZE500 300dpi RESET CNTR1 O IN ZE500 f aie es 300dpi RESET CNTR2 O IN f aie ZE500 300dpi PRINT METERS PRINT 300dpi LIST FONTS PRINT P1051584 002 View the Non Resettable Counter This parameter displays the total length of media that the printer has printed See Non Resettable Counter on page 83 for more information View User Controlled Counter 1 This parameter displays the total length of media that the printer has printed since this counter was last reset See User Controlled Counters on page 83 for more information View User Controlled Counter 2 This parameter displays the total length of media that the printer has printed since this counter was last reset See User Controlled Counters on page 83 for more information Print Counter Readings Prints a label that lists the odometer readings for the following the non resettable counter the two user controlled counters the Early Warning for Maintenance counters which indicate when the printhead was last cleaned and the printhead life If the Early Warning for Maintenance feature is disabled the counters related to it do not print See Print Counter Readings on page 83 for more information Print Font List This option prints a label that lists the available fonts in the print engine including standard print engine fonts plus any opt
123. preprinted areas on a label as gaps web The printer cannot detect ribbon With the printer in the Ready state print a sensor profile in one of these ways Using the buttons on the control panel a b Turn off O the print engine Press and hold FEED CANCEL while turning on I the print engine Hold FEED CANCEL until the first control panel light turns off Using ZPL Send the JG command to the printer See the Zebra Programming Guide for more information about this command Using the control panel menu items o On the control panel display navigate to the following item See Control Panel Display on page 17 for information about using the control panel and accessing the menus 7 a ZE500 SS 9 300dpi SENSOR PROFILE PRINT Press PLUS to select PRINT Compare your results to the examples shown in this section If the sensitivity of the sensors must be adjusted calibrate the printer see Calibrate the Ribbon and Media Sensors on page 99 Ribbon Sensor Profile Figure 18 The bars 1 on the sensor profile indicate the ribbon sensor readings The ribbon sensor threshold setting is indicated by the word RIBBON 2 If the ribbon readings are below the threshold value the print engine does not acknowledge that ribbon is loaded P1051584 002 8 23 12 8 23 12 Troubleshooting 139 Print Engine Diagnostics Figure 18 Sensor Profile Ribbon S
124. r optimal print quality set the darkness to the lowest possible setting for your application You may want to perform the FEED Self Test on page 133 to determine the ideal darkness setting See Print Darkness on page 73 for how to change the darkness setting Incorrect or uneven printhead pressure Set the printhead pressure to the minimum needed for good print quality See Printhead Pressure Adjustment on page 108 Media not feeding properly walking from side to side Make sure that media is snug by adjusting the media guide or call a service technician The printhead or platen roller may be installed incorrectly Call a service technician The printer does not detect when the ribbon runs out In thermal transfer mode the printer did not detect the ribbon even though it is loaded correctly The printer indicates that ribbon is out even though ribbon is loaded correctly 8 23 12 The printer may have been calibrated without ribbon Later ribbon was inserted without the user recalibrating the printer or loading printer defaults The print engine was not calibrated for the label and ribbon being used Calibrate the printer this time using ribbon or load printer defaults See Calibrate the Ribbon and Media Sensors on page 99 or Load Defaults on page 86 Calibrate the print engine See Calibrate the Ribbon and Media Sensors on page 99 P1051584 002 Troubleshooting Err
125. rint on Troubleshooting Printing Issues 119 Table 13 Printing Issues Continued Possible Cause Print element damaged Recommended Solution Call a service technician several labels Wrinkled ribbon See wrinkled ribbon causes and solutions in Ribbon Problems on page 121 Fine angular gray Wrinkled ribbon See wrinkled ribbon causes and solutions in lines on blank labels Ribbon Problems on page 121 Printing too light or too dark over the entire label The media or ribbon is not designed for high speed operation Replace supplies with those recommended for high speed operation You are using an incorrect combination of media and ribbon for your application 1 Switch to a different type of media or ribbon to try to find a compatible combination 2 If necessary consult your authorized Zebra reseller or distributor for information and advice You are using ribbon with direct thermal media Direct thermal media does not require ribbon To determine if you are using direct thermal media perform the label scratch test in When to Use Ribbon on page 41 Incorrect or uneven printhead pressure 1 Position the printhead toggles correctly See Toggle Positioning on page 106 2 Setthe printhead pressure to the minimum needed for good print quality See Printhead Pressure Adjustment on page 108 Smudge marks on labels The media or ribbon is not designed for high speed oper
126. rinter Setup and Operation Select a Data Communication Interface Caution Ensure that the print engine power is off O before connecting data communications cables Connecting a data communications cable while the power is on I may damage the print engine Table 4 Data Communication Interfaces Interface Standard 2d Description Option RS 232 Serial Standard Limitations and Requirements e Maximum cable length of 50 ft 15 24 m e You may need to change print engine parameters to match the host computer e You need to use a null modem adaptor to connect to the print engine if using a standard modem cable Connections and Configuration The baud rate number of data and stop bits the parity and the XON XOFF or DTR control must match those of the host computer USB Standard Limitations and Requirements Maximum cable length of 16 4 ft 5 m No print engine parameter changes required to match the host computer Connections and Configuration No additional configuration is necessary 8 bit Parallel data Standard Limitations and Requirements interface e Maximum cable length of 10 ft 3 m Recommended cable length of 6 ft 1 83 m No print engine parameter changes required to match the host computer A wired or wireless print server if installed takes up this port on the print engine Connections and Configuration No additional configuration is necessary P1051584 002 8 2342 Printer
127. rns Allow the printhead to cool Rotate the printhead release latch to the open position 3 Remove the media and ribbon from the print engine 8 2342 P1051584 002 114 Routine Maintenance Clean the Printhead and Rollers 4 Using Preventative Maintenance kit part number 47362 or a solution of 90 isopropyl alcohol and 10 deionized water on a cotton swab wipe the print elements from end to end Allow the solvent to evaporate 1 2 1 Printhead elements gray strip 2 Cotton swab 3 Platen Roller Use a lint free cloth moistened with alcohol to clean the platen roller pinch roller and 5 peel roller Rotate the rollers while cleaning 6 Reload the ribbon and media if used 7 Close the media door Note If print quality does not improve after you perform this procedure clean the printhead with Save a Printhead cleaning film Call your authorized Zebra distributor for more information 8 23 12 P1051584 002 Routine Maintenance 115 Replacing Print Engine Components Replacing Print Engine Components Some print engine components such as the printhead and platen roller may wear out over time and can be replaced easily Regular cleaning may extend the life of some of these components See Cleaning Schedule on page 112 for the recommended cleaning intervals Ordering Replacement Parts For optimal printing quality and proper printer performance across our product line Zebra strongly re
128. ry environment Applicable Directives and Supporting Standards 2004 108 EC EMC Directive EN55022 2010 Class A EN55024 2010EN61000 3 2 2006 A2 2009 EN61000 3 3 2008 2006 95 EC LVD Directive EN60950 1 2006 2nd Edition A11 2009 A1 2010 A12 2011 CB Scheme RLAN Enabled if equipped Applicable Directives and Supporting Standards 99 5 EC R amp TTE Directive EN 301 489 17 V1 3 2 2008 EN 300 328 V1 8 1 2012 Manufactured for Zebra Technologies Corporation by Jabil Circuit Guangzhou Ltd No 1 Branch Company Lianyun Road 388 Eastern Zone Guangzhou Economic amp Technological Development District Guangdong Province China The equipment specified conforms to all Directives and Standards listed above effective as of the date below Effective Date 11 July 2012 8 23 12 P1051584 002 4 Compliance Information Compliance Information FCC Compliance Statement This device complies with Part 15 of the FCC rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates use
129. s and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna ncrease the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Canadian DOC Compliance Statement This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme la norme NMB 003 du Canada P1051584 002 8 23 12 About This Document issssorescuckuk ak ak Ek ay uxrrk ada weed a 9 Who Should Use This Document o ococccococo e 10 How This Document Is Organized ooocoocccooc tae 10 CONTACTS croceo ocu mes Dr ies LU Ed Md erin arated eee 11 Document Conventions 0 00 cc hr 12 Talntoduction seri scia dew iud d Od abu cl d ewe M Rod dd E Cie a 13 Print Engine Orientation o ooooooocoorrrr nh 14 Print Engine Components 0 cee
130. save changes to this setting set IP PROTOCOL to PERMANENT and then reset the print server see Reset Network on page 92 Accepted values 000 to 255 for each field Related ZPL command s ND SGD command used Wired internal wired ip gateway external wired ip gateway Wireless wlan ip gateway Control panel menu item DEFAULT GATEWAY on page 37 Printer web page View and Modify Printer Settings gt Network Communications Setup gt TCP IP Settings gt Default Gateway MAC Address View the MAC Address 8 23 12 View the Media Access Control MAC address of the print server that is installed in the printer wired or wireless Accepted values N A Related ZPL command s none SGD command used Wired internal wired mac addr external wired mac addr Wireless wlan mac addr Control panel menu item MAC ADDRESS on page 37 Printer web page none P1051584 002 92 Printer Configuration and Adjustment Changing Printer Settings Table 8 Network Settings Continued ESSID View the ESSID Value The Extended Service Set Identification ESSID is an identifier for your wireless network This setting which cannot be modified from the control panel gives the ESSID for the current wireless configuration Accepted values 32 character alphanumeric string default 125 Related ZPL command s none SGD command used wlan essid Control panel menu item ESSID on page 37 Printer web page none Res
131. sed in terms of ips inches per second printhead wear The degradation of the surface of the printhead and or the print elements over time Heat and abrasion can cause printhead wear Therefore to maximize the life of the printhead use the lowest print darkness setting sometimes called burn temperature or head temperature and the lowest printhead pressure necessary to produce good print quality In the thermal transfer printing method use ribbon that is as wide or wider than the media to protect the printhead from the rough media surface registration Alignment of printing with respect to the top vertical or sides horizontal of a label or tag ribbon A band of material consisting of a base film coated with wax or resin ink The inked side of the material is pressed by the printhead against the media The ribbon transfers ink onto the media when heated by the small elements within the printhead Zebra ribbons have a coating on the back that protects the printhead from wear ribbon wrinkle A wrinkling of the ribbon caused by improper alignment or improper printhead pressure This wrinkle can cause voids in the print and or the used ribbon to rewind unevenly This condition should be corrected by performing adjustment procedures roll media Media that comes supplied rolled onto a core usually cardboard Contrast this with fanfold media supplies A general term for media and ribbon P1051584 002 160 Glossary symbology T
132. specify the print engine s operating program This program is downloaded to the print engine from a host computer and stored in FLASH memory Each time the print engine power is turned on this operating program starts This program controls when to feed the media forward or backward and when to print a dot on the label stock FLASH memory FLASH memory is non volatile and maintains the stored information intact when power is off This memory area is used to store the print engine s operating program In addition this memory can be used to store optional print engine fonts graphic formats and complete label formats Font A complete set of alphanumeric characters in one style of type Examples include CG Times CG Triumvirate Bold Condensed ips inches per second The speed at which the label or tag is printed Many Zebra print engines can print from 1 ips to 12 ips label An adhesive backed piece of paper plastic or other material on which information is printed label backing liner The material on which labels are affixed during manufacture and which is discarded or recycled by the end users light emitting diode LED Indicators of specific print engine status conditions Each LED is either off on or blinking depending on the feature being monitored liquid crystal display LCD The LCD is a back lit display that provides the user with either operating status during normal operation or option menus when configuring the prin
133. t engine to a specific application 8 23 12 8 23 12 Glossary 159 media Material onto which data is printed by the print engine Types of media include tag stock die cut labels continuous labels with and without media liner non continuous media fanfold media and roll media media sensor This sensor is located behind the printhead to detect the presence of media and for non continuous media the position of the web hole or notch used to indicate the start of each label media supply hanger The stationary arm that supports the media roll non continuous media Media that contains an indication of where one label printed format ends and the next one begins Examples are die cut labels notched tag stock and stock with black mark registration marks non volatile memory Electronic memory that retains data even when the power to the print engine is turned off notched media A type of tag stock containing a cutout area that can be sensed as a start of label indicator by the print engine This is typically a heavier cardboard like material that is either cut or torn away from the next tag See non continuous media peel off A mode of operation in which the print engine peels a printed label away from the backing and allows the user to remove it before another label is printed Printing pauses until the label is removed print speed The speed at which printing occurs For thermal transfer print engines this speed is expres
134. t This parameter determines how the print engine reacts to the Start Print Signal input on Signal pin 3 of the applicator interface connector at the rear of the print engine Important The Start Print Signal is determined by the applicator manufacturer m The print engine must use the correct setting for it to work properly Accepted values PULSE MODE _Labels print when the signal transitions from HIGH to LOW or LOW to HIGH as specified by the SGD command device applicator start print LEVEL MODE Labels print as long as the signal is asserted LOW Related ZPL command s JJ SGD command used none Control panel menu item START PRINT SIG on page 22 Printer web page View and Modify Printer Settings gt Advanced Setup gt Start Print Sig Media Type Select the type of media that you are using If you select CONTINUOUS you must include a label length in your label format LL if you are using ZPL Ifyou select NON CONTINUOUS for various non continuous media the print engine feeds media to calculate the label length See Types of Media on page 39 for more information Accepted values CONTINUOUS NON CONTINUOUS Related ZPL command s MN SGD command used none Control panel menu item MEDIA TYPE on page 22 Printer web page View and Modify Printer Settings Media Setup Media Type Print Method Specify if ribbon is being used Thermal Transfer media requires ribbon for printing while P1051584 002 Direct Thermal me
135. ted Mode Figure 20 Applicator Interface Board Connections Zebra Technologies Corp py F0 5A 250V z 8r 2011 mamn a IH s we e CO s FB1 o y a 2 FB13 Sas y S FBI2 2 He aagi ie 3 3 FB17 HL n P ope Fina 2 E LJ EVARNING g 9 a w a S REPLACE FUSES gt FB20 amp m E s oH SWITH SAME TYPE po PWR INPUT CJ e 3 o p a S 2 AND RATING R3 FBI 8 5 c8 a mu pu ale y IdS AV 1dSI0 E J S aD e d e 8 gt nn 9 a S EXTERNAL DISPLAY o S Sey H 84 Er ri 044 ra 698 6 y rama 55 E E CE enun aa 7 Wes R90 amp oc p Dm ES LE 3 7 z R33 1 J3 Applicator interface power cable 2 Jl Locking SP comm cable 3 J8 Control panel SPI extension ribbon cable 4 J9 Door open sensor cable 5 J7 Internal HDMI connector for control panel 6 J2 External HDMI connector for deported control panel 7 J5 Jumper 8 J6 Applicator interface cable 9 M Jumpr Sa 8 23 12 P1051584 002 154 Applicator Interface Board Reconfiguration Changing Jumper Settings for Isolated Mode 17 Align the mounting holes in the applicator interface board with the holes in the back plane of the print engine 18 Reinstall the two mounting screws 1 to secure the applicator interface board 2 to the back plane of the print engine Close the Electronics Enclosure 19 Ensure that all wires are r
136. teens 15 Control Paneles tirar o edd de hee ada we 16 Control Panel Display ise em Rc RSS GUERRE SEDER dee CR os 17 Navigating in the Display llis III 17 Changing Password Protected Parameters 00200 cece eee 20 Default Password Value 0 0 eee eee 20 Disable the Password Protection Feature 0 0 cee eee eee eee 20 Operating Parameters on the Control Panel 0000 cee eee 21 Types Of Media is essex needa tiraa a bee ER Ee eee Aa CR 39 Ribbon Overview o 41 When to Use Ribbon ocoocccoccoco rns 41 Coated Side of Ribbon 6 eee 41 2 Printer Setup and Operation iiicdexec ua RR REX RIS ahh REOR Rea 43 Handling the Print Engine 0 cee BRI 44 Unpack and Inspect the Print Engine llle 44 Remove Additional Shipping Materials llle 44 To Store the Print Engine llli 47 To Ship the Print Engine 0 eect II 47 8 23 12 P1051584 002 Contents 6 Contents Print Engine Installation 2 0 0 III 48 Requirements x2 rede REESE RR eee eee eee du 48 Dimensions and Clearance Needs 0 0 e eee eee 49 Install the Print Engine in an Applicator lisse 54 Select a Data Communication Interface aaua aaa 55 Data Gable S eert pr 58 Connect the Print Engine to a Power Source 00 000 cece ee ees 59 Power Cord Specifications llle 60 Load Ribbon and Media ooccocococcccr m rr 62 3
137. tem appears only if a wired or wireless print server is installed in your printer 8 23 12 f EE ZE500 da 300dpi DEFAULT GATEWAY 172 030 016 001 f aie ZE500 300dpi MAC ADDRESS 0002783b8396 fase ZE500 da 300dpi ESSID 125 RESET NETWORK YES 8 23 12 Introduction 37 Control Panel Display Set the Default Gateway View and if necessary change the default gateway Changes are saved only if IP PROTOCOL is set to PERMANENT To allow any saved changes to take effect use RESET NETWORK on page 37 to reset the print server See Default Gateway on page 91 for more information This menu item appears only if a wired or wireless print server is installed in your printer View the MAC Address View the Media Access Control MAC address of the print server that is installed in the printer wired or wireless See MAC Address on page 91 for more information This menu item which cannot be modified from the control panel appears only if a wired or wireless print server is installed in your printer View the ESSID Value The Extended Service Set Identification ESSID is an identifier for your wireless network This setting which cannot be modified from the control panel gives the ESSID for the current wireless configuration See ESSID on page 92 for more information This menu item which cannot be modified from the control panel appears only if a wireless print ser
138. the printhead 4 Carefully pack the print engine into the original container or a suitable alternate container to avoid damage during transit A shipping container can be purchased from Zebra if the original packaging has been lost or destroyed 8 23 12 P1051584 002 48 Printer Setup and Operation Print Engine Installation Print Engine Installation This section provides basic information for mounting the print engine into an applicator The illustrations in this section show the print engine from different angles and include dimensions and clearance needs Requirements P1051584 002 Stability When the print engine is mounted the complete assembly must be physically stable When the print engine is loaded with ribbon and media the equipment must not become physically unstable Ventilation and Temperature Provide ventilation for the print engine mounting enclosure to remove heat and ensure uninterrupted trouble free operation of the print engine Ambient air temperature surrounding the print engine must not exceed the following Temperature 32 to 105 F 0 to 41 C Relative humidity 20 to 95 non condensing Power Requirements Consider the current rating of the print engine during installation When power is applied to the print engine and the enclosing equipment an overload condition must not be created Grounding Requirements Maintain reliable grounding of the print engine Pay particular attention to the AC pow
139. tion Control Panel Display f EE ZE500 SS 300dpi HEAD CLOSE CAL I BRAT I ON amp ZE500 S BACKFEED AFTER 300dpi age ZE500 300dpi LABEL TOP 000 LL age ZE500 da 300dpi LEFT POSITION 0000 ag ZE500 Ca 300dpi HEAD TEST COUNT 0000 P1051584 002 Set the Head Close Action Set the action for the printer to take when you close the printhead See Head Close Action on page 85 for more information Set the Backfeed Sequence This parameter sets when label backfeed occurs after a label is removed in some print modes It has no effect in Rewind mode This setting is superseded by JS when received as part of a label format See Backfeed Sequence on page 79 for more information Adjust the Label Top Position This parameter adjusts the print position vertically on the label Positive numbers adjust the label top position farther down the label away from the printhead by the specified number of dots Negative numbers adjust the position up the label toward the printhead See Label Top Position on page 80 for more information Adjust the Label Left Position If necessary shift the print position horizontally on the label Positive numbers move the left edge of the image toward the center of the label by the number of dots selected while negative numbers move the left edge of the image toward the left edge of the label See Label Left Position on page 80
140. to load printer or print server defaults 86 load factory defaults 19 P1051584 002 load network defaults 86 load IP settings from external device how to use 89 user menu item 35 lubrication 115 MAC address user menu item 37 ways to view 91 manual calibration media ribbon cal user menu item 28 procedure 99 ways to initiate 87 maximum label length how to change 78 user menu item 23 media black mark 39 continuous roll media 40 fanfold 40 non continuous roll media 39 ordering 11 perforated 39 tag stock 39 types of media 39 web 39 media compartment cleaning 113 media path cleaning 112 media power up how to change 85 user menu item 31 media scratch test 41 media sensor adjustments 104 sensor type user menu item 23 ways to select 95 media sensor calibration procedure 99 user menu item 28 ways to initiate 87 media type how to select 76 user menu item 22 melted ribbon 121 misregistration of labels 119 missing print on labels 119 8 23 12 N navigation 17 network configuration label user menu item 27 ways to print 84 network ID how to change 98 user menu item 30 network settings load defaults ways to initiate 86 19 reset network user menu item 37 ways to reset 92 NO MOTION how to set as head close action 85 how to set as power up action 85 non continuous media described 39 problem with labels 128 selecting media type 76 O odometers non resettable co
141. to the rear of the print engine Then If you have Open access You may swing the print engine open and work on it without Obstructed access removing the unit from the applicator If you wish to remove the unit from the stand at any time follow the instructions listed for the Obstructed access type applicator shown in this table a Go to step 4 You must remove the print engine from the applicator before you work on it a Remove the four corner mounting screws securing the print engine to the applicator b Loosen the center mounting bolt but do not remove it my Note The keyhole and the center mounting bolt are designed to support the print engine and assist in installing and removing the four mounting screws c Lift the print engine off the center mounting bolt and place on a workbench P1051584 002 8 23 12 Applicator Interface Board Reconfiguration 147 Changing Jumper Settings for Isolated Mode 4 Remove the four long mounting screws 1 that secure the electronics cover and then slide the electronics cover 2 off of the print engine 8 23 12 P1051584 002 148 Applicator Interface Board Reconfiguration Changing Jumper Settings for Isolated Mode 5 On the back of the applicator interface board remove the two mounting screws 1 that secure the applicator interface board 2 to the back plane of the print engine 6 Locate the latch 1 on the side of the print engine Not
142. tput Pin 9 is HIGH or LOW Accepted values ACTIVE HIGH ACTIVELOW Related ZPL command s none SGD command used device applicator ribbon low Control panel menu item RIBBON LOW OUTPUT on page 33 Printer web page none Reprint When reprint mode is enabled you can reprint the last label printed by pressing and holding Mode PAUSE CANCEL on the printer s control panel 8 23 12 Accepted values ON OFF Related ZPL command s JZ SGD command used none Control panel menu item REPRINT MODE on page 34 Printer web page N A P1051584 002 82 Printer Configuration and Adjustment Changing Printer Settings Maintenance and Diagnostic Tools Table 7 Maintenance and Diagnostic Tools Early Warning When this feature is enabled the print engine provides warnings when the media or for Media and ribbon is reaching near the end of the roll Na Accepted values MEDIA DISABLED MEDIA ENABLED Related ZPL command s JH SGD command used none Control panel menu item EARLY WARNING MEDIA on page 23 Printer web page View and Modify Printer Settings gt General Setup gt Early Warning Media Early Warning When this feature is enabled the print engine provides warnings when the printhead for Maintenance needs to be cleaned Accepted values MAINT OFF MAINT ON Related ZPL command s JH SGD command used none Control panel menu item EARLY WARNING MAINTENANCE on page 25 Printer web page
143. unter description 83 user menu item 26 print readings how to print 83 user menu item 26 print user controlled counters 83 user controlled counters counter 1 menu item 26 how to change 83 ordering replacement parts 115 ordering ribbon and media 11 P parallel communications user menu item 29 ways to set 96 parallel port characteristics of parallel connection 56 location 55 parity user menu item 20 ways to set 97 8 23 12 Index 165 password default 20 disable 20 select password protection level how to set 88 user menu item 38 PAUSE button FEED and PAUSE self test 136 location 16 PAUSE self test 132 peel roller cleaning 113 when to clean 112 peel off bar cleaning 112 Peel Off mode how to select 75 select print mode through user menu 22 perforated media 39 pinch roller cleaning 113 when to clean 112 platen roller cleaning 113 when to clean 112 power connect to power source 59 power cord specifications 60 Power On Self Test POST 130 power up action how to change 85 user menu item 31 primary network how to select 89 user menu item 35 print configuration label CANCEL self test 131 print darkness setting 73 print engine components 15 print engine setup dimensions and clearance needs 49 installation 48 print information how to print various printer information 84 LIST ALL user menu item 28 print method how to specify 76 user menu item 23 print mode how to
144. ure 6 Ribbon Coated on Outside or Inside Outside Inside qo 40 8 2342 P1051584 002 42 Printer Setup and Operation Ribbon Overview Adhesive Test If you have labels available perform the adhesive test to determine which side of a ribbon is coated This method works well for ribbon that is already installed To perform an adhesive test complete these steps 1 Peel a label from its liner 2 Press a corner of the sticky side of the label to the outer surface of the roll of ribbon 3 Peel the label off of the ribbon 4 Observe the results Did flakes or particles of ink from the ribbon adhere to the label If ink from the ribbon Adhered to the label Then The ribbon is coated on the outside and can be used in this printer y Did not adhere to the label Ribbon Scratch Test P1051584 002 The ribbon is coated on the inside and cannot Y be used in this print engine o To verify this repeat the test on the other surface of the roll of ribbon Perform the ribbon scratch test when labels are unavailable To perform a ribbon scratch test complete these steps 1 2 Unroll a short length of ribbon Place the unrolled section of ribbon on a piece of paper with the outer surface of the ribbon in contact with the paper Lift the ribbon from the paper If the ribbon Left a mark on the paper Scratch the inner surface of the unrolled ribbon with your fingernail
145. ust the Sensors Reflective Media Sensor Some types of media have black marks printed on the underside of the media liner which act as start of label indicators The reflective media sensor senses these black marks The position of this sensor is not adjustable If you use this type of media refer to Media Specifications on page 144 for information about black mark requirements Ribbon Sensor The ribbon sensor is mounted in a fixed position and no adjustment is required 8 23 12 P1051584 002 106 Printer Configuration and Adjustment Toggle Positioning Toggle Positioning Proper toggle positioning is important for proper print quality Caution Observe proper electrostatic safety precautions when handling any static sensitive components such as circuit boards and printheads To adjust the toggles complete these steps 1 Print some labels at 2 in 51 mm per second by running the PAUSE Self Test see PAUSE Self Test on page 132 2 While printing labels use the control panel to lower the darkness setting until the labels are printing gray instead of black see Print Darkness on page 73 3 N Caution The printhead may be hot and could cause severe burns Allow the printhead to cool Loosen the locking nut at the top of each toggle assembly 4 Position the toggles approximately 1 4 of the way in from each edge of the media 5 Tighten the locking nuts P1051584 002 8 23 12 8 23 12 Print
146. ustment Printhead Pressure Adjustment Notes s P1051584 002 8 23 12 8 23 12 4 Routine Maintenance This section provides routine cleaning and maintenance procedures Contents Cleaning Schedule 0 2 eee een eh 112 Cleanithe Exterior ue e deett Rigel qe doen a 112 Clean the Media Compartment 0 0 113 Clean the Printhead and Rollers 0 0 cece eee 113 Replacing Print Engine Components 115 Ordering Replacement Parts 115 Recycling Print Engine Components 0 00 0 eee eee e 115 LGC ATI ETT 115 P1051584 002 112 Routine Maintenance Cleaning Schedule Cleaning Schedule Cleaning your print engine regularly maintains print quality and may extend the life of the print engine The recommended cleaning schedule is shown in Table 12 See the following pages for specific procedures Caution Use only the cleaning agents indicated Zebra is not responsible for damage caused by any other fluids being used on this print engine Table 12 Recommended Print Engine Cleaning Schedule Area Method Interval Printhead Solvent Perform these procedures at the following times Platen roller Solvent e When CLERH HEAD WOW appears i Direct Thermal Print Mode After every roll of Eran BUIVEHUE labels or 500 ft 150 m of fanfold labels Peel roller Solvent e Thermal Transfer Print Mode After every roll Transmissive media sensor Air blow CIOU itor AO ES Ref
147. ut Then Continue with step 2 Did not run out a Cut or break the ribbon before the ribbon take up spindle LH b Continue with step 2 2 Slide the core with the used ribbon off of the ribbon take up spindle LH RH 3 Discard the used ribbon You may reuse the empty core from the ribbon supply spindle by moving it to the ribbon take up spindle 8 23 12 P1051584 002 104 Printer Configuration and Adjustment Adjust the Sensors Adjust the Sensors This section describes how to adjust the sensors Transmissive Media Sensor The transmissive media sensor finds start of label indicators such as notches or holes in the media or interlabel gaps This sensor consists of a light source positioned below the media and a light sensor positioned above the media To position the sensor complete these steps 1 Refer to Figure 11 Slide the sensor position indicator on the pinch roller assembly to move the media sensor 2 How does the current media indicate the start of labels If the media Then Has notches or holes Align the sensor with the notch or hole in the media between labels Uses interlabel gaps Position the sensor approximately at the center of the media width Figure 11 Media Sensor Adjustment Right Hand Unit Shown 1 Sensor position indicator 2 Pinch roller assembly P1051584 002 8 23 12 Printer Configuration and Adjustment 105 Adj
148. uter or network 55 connect printer to power source 59 contacts 11 continuous media described 40 selecting media type 76 setting media type through user menu 22 control character user menu item 30 ways to set 93 control panel button function 16 display 17 error messages 122 navigation 17 P1051584 002 counters non resettable description 83 user menu item 26 print odometer readings 83 how to print 83 user menu item 26 user controlled counter 1 menu item 26 how to change 83 customer service 11 Cutter mode how to select 75 select print mode through user menu 22 D darkness how to make adjustments 73 print quality too light or too dark 119 user menu item 21 data bits user menu item 29 ways to set 97 data cables 58 data source connections 55 date setting 35 declaration of conformity 3 default gateway user menu item 37 ways to view or set 91 default password 20 default reset 86 defragmenting message 125 delimiter character user menu item 31 ways to set 94 diagnostic mode how to initiate 87 user menu item 30 diagnostics 130 Direct Thermal mode how to specify 76 media scratch test 41 disable password protection 20 display location 16 missing characters 128 display language how to change from unfamiliar language 128 user menu item 38 ways to change 93 8 23 12 disposal of printer parts 115 door open sensor when to clean 112 E early war
149. ver is installed in your printer Reset the Network Settings This option resets the wired or wireless print server You must reset the print server to allow any changes to the network settings to take effect See Reset Network on page 92 for more information This menu item appears only if a wired or wireless print server is installed in your printer P1051584 002 38 Introduction Control Panel Display p ZE500 e 300dpi PASSWORD LEVEL SELECTED I TEMS f aie ZE500 300dpi LANGUAGE ENGLISH sz ZE500 300dpi LANGUAGE rENGL SH iG ZE500 300dpi LINGUA ITALIANO f i ZE500 300dpi SPROG DANSK age ZE500 e 300dpi A AA Hk age ZE500 300dpi ASbIK rPYCCKUU P1051584 002 Specify the Password Level This option resets the wired or wireless print server You must reset the print server to allow any changes to the network settings to take effect See Password Level on page 88 for more information Select the Display Language This menu item appears only if a wired or wireless print server is installed in your printer If necessary change the language that the printer displays See Language on page 93 for more information age ZE500 300dpi IDIOMA FESPANOL OEM SPR K FNORSK ai ZE500 300dpi IDIOMA FESPANOL2 age ZE500 300dpi 10 H rou Wit ZE500 300dpi JEZYK
150. vides a list of common terms 8 2342 Contacts About This Document 11 Contacts Technical Support via the Internet is available 24 hours per day 365 days per year Web Site www zebra com E mail Back Technical Library Self Service Knowledge Base www zebra com knowledgebase E mail address emb zebra com Subject line Emaillist Online Case Registration www zebra com techrequest Which Department Do You Need Regional Headquarters The Americas Zebra Technologies Corporation 475 Half Day Road Suite 500 Lincolnshire IL 60069 USA T 1 847 634 6700 Toll free 1 866 230 9494 F 1 847 913 8766 Europe Middle East and Africa Zebra Technologies Europe Limited Dukes Meadow Millboard Road Bourne End Buckinghamshire SL8 SXF United Kingdom T 44 0 1628 556000 F 44 0 1628 556001 Asia Pacific and India Zebra Technologies Asia Pacific Pte Ltd 120 Robinson Road 06 01 Parakou Building Singapore 068913 T 65 6858 0722 F 65 6885 0838 Technical Support For questions on the operation of Zebra equipment and software please call your distributor For additional assistance contact us Please have your model and serial numbers available T 1 877 ASK ZEBRA 275 9327 F 1 847 913 2578 Hardware ts1 9 zebra com Software ts3 zebra com Kiosk printers T 1 866 322 5202 E kiosksupportOzebra com T 44 0 1628 556039 F 44 0 1628 556003 E Tseurope
151. your print engine Unpack and Inspect the Print Engine Important Zebra Technologies is not responsible for any damage incurred during the shipment of the equipment and will not repair this damage under warranty When you receive the print engine do the following 1 Immediately unpack the print engine 2 Check all exterior surfaces for damage 3 Raise the media door and inspect the media compartment for damage to components 4 If you discover shipping damage during inspection do the following Immediately notify the shipping company and file a damage report e Keep all packaging material for shipping company inspection e Notify your authorized Zebra reseller Remove Additional Shipping Materials 1 If your print engine includes the optional applicator port complete this step If it does not continue with step 2 Caution The print engine ships with the following caution label over the optional applicator port Caution Configured for non isolated 5V internal power Reconfigure before applying external voltage Applying external power when the print engine is configured for internal power will damage your print engine For 5V non isolated mode internal power a No configuration is necessary Remove the caution sticker from the applicator port b Continue with step 2 For 5V to 28V isolated mode external power a The jumpers on the applicator interface board must be reconfigur

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