Insert Your Logo Here - Gila River Telecommunications
Contents
1. L Block mail from Philippines d Block mail from Russia LI Black mail from Singapore d Block mail fram Spain d Block mail from Taiwan Block mail from Thailand L Block mail trom Turkey L Block mail trom United Kingdom Dial Up List RBL Blocked Senders Add or edit names in the list then hit save All mail coming fram these senders vvill be blocked GRTI MyAccount Control Panel User Manual Allowed Sender Add or edit names in the list then hit save Spam Mail coming from these senders sill not be blocked Viruses coming trom these senders sili alhveys be blocked Version 2 4 The screens below are used to select your Blocked Senders actions Soam Life Virus Notification and Greymail Notification settings as described earlier in this document Blocked Sender Preference Mezzagez from blocked senders can be sidelined placed in Greymail or discarded These messages are currently sent to greymail Discard messages Mescarded any message from a sender that has been blocked will be removed NOTE Messages are unrecoverable Greymail any message from a sender that has been blocked will be viewable in grey imail Spam Life Spam and Virus messages are automatically purged fram greymail You can select the number of days a message stays in the mailbox This can be between 1 and 14 days Automatically delete messages after days Virus Notification Greymail can automatically send you an email2. 2 4 Installing the MyBackup Client After selecting the download box you will be asked if you want to run or save the installer application Select Run or Save If Run is selected the installer will begin and open the Install Wizard If Save is selected the installer file will be downloaded to the location specified in the Save As dialog box Once saved locate the installer application and double click on it to begin the install process The installer application is typically named setupXYZ exe where XYZ refers to the version of the Windows Operating system supported by the installer The Install Wizard will prompt you for the folder destination to install the MyBackup program files You can browse to select the folder for the installation and then click on Next to install or click on Cancel to exit the Install Wizard The Install Wizard will copy the program files to the destination folder and then install the program A restart is required to activate the MyBackup application The Install Wizard will also create shortcuts in the Start Menu All Programs MyBackup folder for MyBackup and Uninstall MyBackup Select the shortcut to run the program The Uninstall shortcut is used to uninstall the program should this be required Starting MyBackup When the MyBackup program is initiated for the first time by selecting the program icon in the Start Menu Programs list system tray or double clicking the shortcut the following screen Is shown
3. Your Userid will be displayed in the Username field Version 8 21 File Utilities Help Address mybackupiintormnet com C alle ne re Restore drive at login Secure connection Usermame jaeuser informnet com Save usemame password This screen serves several functions as detailed below e Allow access to network storage functionality through your full email username and password This functionality must be activated by Customer Service 25 GRTI MyAccount Control Panel User Manual Version 2 4 e Selecting the Drive letter associated with the network drive from the drop down menu Typically letters D thru Z can be assigned as the drive designator e Selecting whether you want the drive to connect at system startup by clicking on this checkbox This will connect the drive each time your system starts or restarts e Select whether you want SSL Secure Sockets Layer protocol used in file transfers by clicking on this checkbox e Access to General settings for the network storage application by clicking on the Settings tab It is recommended to leave these settings at their default values e Access to Advanced settings for the network storage application by clicking on the Advanced tab It is recommended to leave these settings at their default values e When the username password and drive letter selections are complete and choices are made for Connection at startup SSL
4. respectively Itis possible to send audio only or video only messages if you do not have both a microphone and camera available A portion of the Webmail interface is shown below g2 o z oe af m h COMPOSE ADDRESSES FOLDERS OPTIONS SEARCH HELP CALENDAR NOTES GREYMAIL Compose Message fo Subject el g pi o i ii ShOMATURE ADDRESSES SAVE DRAFT SPELLING ADD VIDEO SEND GRTI MyAccount Control Panel User Manual Version 2 4 Enter the Webmail interface in order to record Videomalil The first step is fo create a new email with a recipient email address a subject and a body of text Once the email is created you can insert video messages into the email by selecting the Add Video button launching the recorder window shown below The first time you attempt to add video you will be asked to review and accept an End User License Agreement Once this agreement is accepted the following screens may also appear You may experience difficulties with video recording if you do not have the correct device driver associated with the built in or external camera Follow the instructions in the panel on the left below to associate the correct driver with your camera hardware You must left click your mouse once in this panel to activate the controls and then right click for the settings panel Initializing Camera Please Wait Macomedia Flash Player Settings Privacy Allow fms domain net to ace your camera and
5. SSL is supported by MyBackup by creating an encrypted tunnel through which FIP transfers data Secure FIP or SFTP is also supported by MyBackup and provides 128 bit encryption of all transmitted data Server side support is required for both of these secure protocols These capabilities are dependent upon Operating Systems SSL certificates for domains as well as other factors and may not be available for all users Contact Customer Service if you are interested in ensuring you have this capability Downloading the MyBackup Client Selecting the MyBackup link on the MyAccount Control Panel will disolay the System Requirements Download page shown below Selecting the Download link will begin the download process Versions of Windows Operating systems not shown on the System Requirements page will not work with MyBackup It is recommended that you upgrade to a supported Operating System in order to use this product It is necessary to contact Customer Service to activate this product Be sure and ask about a number of storage capacities that are available This product may incur additional billing when used System Requirements Windows NT 4 0 2000 AP Vista 32 bit Pentium class or higher 40 MB of available hard disk space Internet access Broadband recommended 56k required Minimum system RAM 32 MB Download MyBackup client application Windows NT 4 0 2000 XP Vista users 24 GRTI MyAccount Control Panel User Manual Version
6. Spam Threshold oes A message is sent fo Greymail if ite spam score is above this value Confidence Threshold apse Message wiih spam scores above ihis value are rarely legitimate and are not displayed in the message lisi Spam Scoring Every email you receive passes through the Spam filfering system which analyzes the message looking for certain traits normally found in Soam There are hundreds and hundreds of traits the filtering system scans for all capital letters in the body of the message an Unsubscribe link no name in the From line are just a few If only one of these traits is found in a message it will be assigned a low Spam score but if a message has many of these traits it will be assigned a higher score This is how it is decided whether a message should be sent to your Inbox or to Greymail The Soam Threshold point scale that you can adjust sets the bar for the delivery to your Inbox or Greymail Soam repository We recommend most users leave this at 5 0 When in Greymail click the View Message Header Elicon The line that reads X X5 Spam True 6 4 5 0 means that this message scored a 6 4 because of the Spam traits that were found and your Seam Threshold is set to 5 0 so this message was sent to Greymail rather than your Inbox If you find that legitimate email is being quarantined in Greymail check this X X5 Soam True line and tweak your Soam Threshold setting until the messages clear filtering Spam Conf
7. a certain someone s emails are not sent to Greymail add them fo this list Both the Blocked and Allowed Sender functions will accept wildcards using an asterisk as the wildcard Using wildcards in front of a portion of an email address means every address that matches the rest of the address will be affected For instance if you were to put the following address in your Block Sender file bobdomain net then all mail from anyone in the bobdomain net domain would be sent to Greymail Similarly if you were to put the following address in your Allowed Senders file joedomain net then all mail from anyone in the joedomain net domain would be sent to your inbox provided no viruses were detected Finally you also have the option of having email sent from Blocked Senders either discarded immediately in which case you will never know it was sent to you or you can choose to have it sent to your Greymail The default setting is Greymail and is recommended Mail from Blocked Senders Greymail Change to Discard GRTI MyAccount Control Panel User Manual Version 2 4 Advanced Spam Settings and Filtering Options By selecting Edit on the Advanced Spam Settings section under Modify Soam Virus settings you will then be able to modify your settings Advanced Spam Settings and Filtering adjustments allow you to customize your soam filters based upon the content within specific emails SPAM SCORING
8. directory Upload a file Create a directory Advanced mode How do I put files into my web space In order for files to be come available from your personal web space you must first put them there The method of doing this is called File Transfer Protocol fto FIP is the method of delivery but you must have a way to use this method known as an ftp client An ftp client is a software application that allows you to put files on the server Upload and get files from the server download There are several types of clients that can be used as mentioned below When you select Manage Website you see the one above What clients can I use to put files in my web space As mentioned before there are several types of ftp clients Programs such as WsFTP and SmartFTP are 100 ftp clients This means that their only function is to put files on a server and get files from a server These are great for people who are only storing files in their web space or are using a text editor like Notepad or WordPad to create web pages and then uploading them when they are done Programs like Dream Weaver and FrontPage are webpage editors also known as HTML editors that in addition to creating and editing web pages also have a built in ftp client This is handy for creating many web pages and then uploading them quickly And lastly there is the web based software that you access from the Manage Website link This
9. encryption General and Advanced Settings click on Connect fo connect the network drive and finish the initiation of the program Using MyBackup If users elect not to have the network drive connect on system start up they can connect the drive by selecting the Start Menu All Programs and the MyBackup program icon from the program list fo connect the drive The same starting network storage connection screen above will appear The username and password will already be populated and should not be re inout unless a change is required Your Userid will be displayed in the Username field The same selections are available for Connection aft startup SSL encryption General and Advanced settings Click on Connect to connect the drive Alternatively you can access your MyBackup files by selecting the Manage MyBackup link on MyAccount similar to the Manage Website link This link can provide ftp access to your MyBackup files remotely from the Web See the Manage Website section above for details about using this interface The network drive will appear in most Windows applications when users select a Save As function and can be chosen as the target drive for saving files or creating folders The network drive is available for file and directory manipulation using DOS commands The network drive is also available for most search applications and will display folders or files matching the search criteria mybackup net on MyBackup W Fil
10. Gane MyAccount Control Panel User Manual Version 2 4 INTRODUCTION seeen EEE EEEE EEEE EEEE NEEESE EEEE EREE EE EEEE EEEE Setting Up your Internet Service csscccsescccsescccssscccssscecesscceesccesscccesscecessceeessceeescceeesceeescs 4 BASIC FS CANS orcs caress cis ccrpsio sans occa crass bec eases E E A MYACCOUNT CONTROL PANEL ccccceceeeneeeeeeeeneeeneeeeeceneseneeonseeenssonseonseoensseneeees MyCommunity POoOrtal ccccsssccsssccescccescccescccssccescecescecescecescccssccscecescecescecesecessccesccsescesesceeesees 5 CHNOS FOS SWOI socio vce ssc sce sae OE O E A 6 Add r REMOVES Basi Services sccsisesscsienasssstinasemancoscectinessossvxasssadiuansanaasoseestiwessondvansisatinaenosadeesiees 6 Modify Spam and Virus Settings ccsscccssscccssscccssscccssscecssscceescceescccesscecessceeescceeescceeesceseecs 6 Advanced Spam Settings and Filtering Options cccsscccssscccssscccssscccssscecessceeescccescceeescs 9 Add Edt COIN ACCOUNTS cscccad cies wettaceneanaiee vevedias E E E EEEE A 13 Mna WEDO orons E E TAE 14 WY SINGIN ee a E T E E E E E EE E E E E EE N 16 NS ONC PAE A oc E E E E E E E E E T 17 E LE AA AEE AAE A E A EA N ETNE A A A AET E OAA 21 Email Semings co caccee cecgescscesaneescausoncacesecae scaueuseseesnaeoscacocaea cco ouseacecunsenc osneueecesusseaceansncseacsnconsessceoesaseces 22 IY SSC IY se costetccecterehcnscovazceucasaevoasavasedeceaetveuass
11. Name column headers when viewing your Address Book s GRTI MyAccount Control Panel User Manual Version 2 4 Videomail Now you can send an audio or video message just as easily as sending a text email Videomail allows you to record audio and video content to a streaming server A link is then automatically placed in the email that directs the recipient to a webpage to Initiate the audio and or video stream playback Email inboxes are never overloaded by large audio or video file attachments because there are none Audio and video messages simply stream across the Internet trom streaming servers A broadband connection is recommended for recording and playback Use of dialup connection wireless routers or other connectivity options may impact recording and playback quality Videomail is supported on computers running Windows NT 2000 XP Vista and Macintosh OS X Operating systems Adobe FlashPlayer 10 0 www adobe com or later must be installed and Java Script must be enabled in your Web Browser options for recording and playback of audio and video files There may be additional charges for using this service and it may be necessary to contact Customer Service to enable this feature Videomail is made available to you via the Webmail Interface see below When composing a message in Webmail you can record an audio or video message by selecting the Add Video button A microphone and camera are required to record audio and video messages
12. b Browser and hit Enter to initiate the audio video stream There will be a brief delay while the computer gets ready and the message Is sent across the Internet then the playback window below will be displayed Restart Users can control the volume setting Play Pause the playback Restart the video or Auto Hide the menu in order to view the full video By selecting the Auto Hide box and moving the cursor outside the window this menu will hide and return when the cursor is returned within the window 20 GRTI MyAccount Control Panel User Manual Version 2 4 Greymail This link on MyAccount takes you to your Greymail account where you will find emails determined to be soam or containing viruses YOu may also access Greymail by browsing to reymail gilanet net and logging In with your userid and password The Greymail home page is shown below Max Results Per Page b T pan MARE AS MARK AS DELETE FORWARD FORWARD ALLOW WIE READ UHREARD SELECTED SELECTED ALLOW SENDER ETATS Displaying 1 to 1 of 1 messages war l z7 Normal High WALL lener Cija Sear n S Type legend Date Peay m E detail 07 18 03 35 pm When you click on the OPTIONS link you will see the advanced spam settings detailed in the Advanced Spam Settings section shown earlier in this manual You can select Soam Confidence tabs to view messages below Normal your Soam Confidence setting above High your setting or select Both fo view all soam in Greymail
13. ccount Ue Al Current Usage Retum to Parent Mail Storage 0 Se hase Child account of nnstest Disk Use 0 00 MB of 10 MB MyBackup Use Unknown Change Password Video Mail Use 0 Mins Add Rem Basic Senices Modify Spam Virus Settings Manage Website Webmail Greymail Email Settings MySecunty Download MyBackup Manage MyBackup MySupport Chat with HelpDesk GRTI MyAccount Control Panel User Manual Account Info Userid testacnt _ Name Test Acnt Mail Settings Email Address testacnt informnet com Mail Quota 300 MB Version 2 4 Manage Website The Manage Website link will fake you to the control panel shown below Personal web space is a repository for you to store a website documents images files or photos This soace Is write accessible by you the site owner by using your Internet browser Web Page Editor or ftp File Transfer Protocol Application It is also read accessible to the rest of the world by typing the web space URL Uniform Resource Locator also Known as your web address into their Internet browser Your web space administration is password protected so your files will stay safe and secure and will only be available for others to view or copy by surfing to your URL Uploads are limited to a file size of 20MB Upload a file Create a directory Advanced mode Current directory Actions Size bytes Del Rename directory Del Rename
14. e Edit View Favorites Tools Help Gp Beck gt a pa Search j Folders EB Address Name Type Date Modified ae dks My Backup File Folder 1 5 2009 11 50 AM y Music ile Folder i My Musi File Fold 1 5 2009 11 46 AM TJ view as a slide show E Blue hills jpg JPEG Image a4 2004 8 00 AM i Order prints online al Creek jpg JPEG Image 11 2 2006 8 37 AM Luby Print pictures E Sunset jpg JPEG Image 8 4 2004 8 00 AM a Thumbs db Data Base File 1 5 2009 11 46 4M w Copy all items to CO wi gt 26 GRTI MyAccount Control Panel User Manual Version 2 4 The network drive will appear when the user selects My Computer to display other hard disk drives and devices with removable storage Hard Drive CD DVD Floppy drives Files and folders can be dragged and dropped onto the drive icon to create copies of these files and folders on the network drive T My Computer Fie Edit View Favorites Tools Help sack hi gt E L Search gt Folders Address 3 My Computer ka Al Name Type Total Size A System Tasks Files Stored on This Computer View system Aa C Shared Documents File Folder T Add or remove programs g Change a setting Hard Disk Drives Local Disk Cs Local Disk Se HP RECOVERY D3 Local Disk i _ Devices with Removable Storage a My Network Places My Documents c Shared Documents Network Drives g Control Panel CS DVD RAM Drive Es CD Drive S mybackup Network Drive i00 GE
15. e portion of your email address in front of the symbol for instance bob Info com would have a username of bob be sure to put a in front of your username The ftp folder is also accessible by anonymous ftp which means a user can surf To ftp ftp gilanet net username No Tilde needed What are the addresses that I give to friends and family All addresses are composed of two things the domain of your ISP and your userid Listed below is the format you would use to access these sites e want to access my files directly from an Internet Browser using ftp o Ttp ftp gilanet net username no Tilde e want my friends family to see my webpage o httpo gilanet net username e made a folder called images in my public_html directory how do I access it o httpo gilanet net username images GRTI MyAccount Control Panel User Manual Version 2 4 Webmail The Webmail link on MyAccount takes you to your Webmail account You can also access your Webmail account by browsing to http webmail gilanet net and logging in with your full email address and password Webmail allows you to access your email from the Web You can create and send new messages import or create contact lists reply to or forward email add audio and video messages to your email or set up folders to file and store email on the server See the section on Videomail for more information about how to insert audio and or video message
16. elerated Dialup service has been established On other Windows platforms you can verify that Accelerated Dialup has been established by hovering over the system tray icon you should see a Service Enabled message Using Accelerated Dialup Browse the web or download email as you normally would Your web and email access will be automatically accelerated If you desire to stop the application right click the system tray icon and select Stop from the pop up menu or if you desire to exit the application completely click Exit from the pop up menu 30 GRTI MyAccount Control Panel User Manual Version 2 4 Additional Resources Log in to http www gilanet net for further information regarding your email and Internet services You can contact our Customer Service department at 520 796 3333 For technical support questions regarding your email or Internet services contact GRTI Internet Technical Support at 888 270 3215 Userid and Password Attributes The following attributes represent the acceptable parameters for Userid s and passwords Userid s Userid s must be at least 2 but not more than 20 characters in length No spaces Userid s may only contain the following characters Letters A thru Z Digits 0 9 Underscore _ Dash Period or Dot Userid s may not begin or end with dot dash or underscore Upper and lower case Userid s will be accepted but any uppercase characters will converted to l
17. emote Desktop Assistance session with a Help Desk Agent view ISP news and alerts and see the status of your home network and modem Additionally MySupport will also help restore Internet connectivity and repair email account settings automatically or through guided help suggestions System Requirements MySupport is designed to work with the following Operating Systems Windows 2000 Professional Windows XP platforms and Windows Vista 32 and 64 bit and Windows 7 32 and 64 bit MySupport requires that Internet Explorer 6 0 or later be installed and that the latest service pack s be installed to ensure full functionality The main MySupport interface is shown below Welcome to MySupport MySupporthas scanned your computer and fourd no problems j No warnings No ros Computer Details Computer Tune Up Ey ISP News amp Alerts Manage E mail Accounts Speed Test General Help amp Support Customer Service Chat Desktop Assistance Internet amp Network 5 Modem Status Network Map Q Networking Information GSID 7CZ QQ1T 28 GRTI MyAccount Control Panel User Manual Version 2 4 Installing MySupport Select the MySupport link on your MyAccount Control Panel and you will be taken to the download page for MySupport Select the Download tab and follow the instructions in the installation wizard to complete the installation A desktop icon is created for easy access upon installation In order to run
18. ems These access methods may vary from one MyCommunity portal fo another based on the implementation GRTI MyAccount Control Panel User Manual Version 2 4 Change Password The screen shown below allows you to change your password Remember that passwords are case sensitive You must input your existing password and then a new password you will then need to verify your new password This will ensure that you do not mistype the new password Remember to click on Save after you have entered in your new information It is important to remember that it could take up to 30 minutes after you click Save for this change to take effect and it will affect all services that require you to login with userid and password If you have a DSL account it may be necessary to match this password in your DSL modem or router Contact GRTI Internet Tech Support for more information Forgot your password Contact GRII Internet Help Desk F asamord Verity oo See the Additional Resources section for password attributes length legal characters etc Add or Remove Basic Services This screen allows you to enable or disable your basic services This can be useful if you add a child account and need to go in and add or remove services to it You can turn Email on or off by clicking the buttons that are labeled Turn On or Turn Off As the screen below mentions by disabling Email you will lose any mail or web files that are stored on the server Be sure to r
19. en to the Greymail options page and must select Save under your Allowed Senders list fo save your changes e View Stats By clicking on the View Stats icon you will be able to view your soam and virus statistics for The months you have had service 2 GRTI MyAccount Control Panel User Manual Version 2 4 Email Settings In the Email Settings panel you have the ability to set up email aliases email forwards alternate email addresses for Bulletins and vacation messages as well as opt out of bulletin emails Gila River Telecommunications Inc reserves the right to make these controls available to you or manage them on your behalf Upon clicking on the Email Settings link you will see a screen like the one below Forward all mail to Note Seperate multiple addresses with commas Options E ensenes E keep 3 copy E hao Automatic Messages V presene Toce feis Bulletin Emails F want to opt out of bulletins Check fils box fo si receiving most bulletin entalts The Email Alias section above allows you to add up to 100 addresses for which email arrives at your one main account For example if your userid is Bob and you make an alias called Jim any mail sent to Jim domain com will be delivered to your Bob domain com account In the section labeled Forward all mail to above you can insert a new address for which you would like all email sent to your email address to be forwarded to A n
20. etails links to gather details on the system warnings and errors as shown in the figure below Note the GSID shown in the lower right hand corner of the Banner MySupport JE Solutions Center cs Mysuppork has Found problems with your computer that it was unable to Fix The en 5 instructions Delo should help you solve the problem a Back to main menu Mo Internet Connection Details3 A Network Media Mok Connected Details A Minimum RAM Details Internet Explorer version Details GSID HRKG FTKF _ SID HREG FTKF MySupport Help Files Additional information about the use of MySupport requesting a Chat session or a Remote Desktop support session viewing status of yourmodem or network is available from the Help file on the MySupport Download page Click on the Help Link to display the MySupport Help file 29 GRTI MyAccount Control Panel User Manual Version 2 4 Accelerated Dialup With Accelerated Dialup you can now surf at near DSL speeds and still Keep your low cost dialup connection This service soeeds up your Internet experience by up fo five times using your existing dialup phone line and modem at just a fraction of the cost of DSL Contact Gila River Telecommunications Inc or log in fo www gilanet net for pricing and availability of Dialup Acceleration your area This high speed solution with the convenience of dialup is easy to install runs seamlessly and doesn t alter any of your
21. etrieve any mail before you turn these services off Use the buttons below to modify the respective services Note By disabling email or web you wil lose any mail or web files that are stored on the server Be sure fo refneve any mail or wed files before you tum these Services of Email currently on Modify Spam and Virus Settings With anti soam and anti virus services your time spent using the Internet is now much more enjoyable Your emails that are classified as soam and those containing viruses are quarantined in one location for you which is called Greymail so your inbox isn t cluttered with soam and your computer and valuable data aren t at risk of being corrupted by dangerous viruses If your anti soam and anti virus services are not automatically set up for you you may set them up by visiting the MyAccount Control Panel and logging in to enable your service and manage your GRTI MyAccount Control Panel User Manual Version 2 4 settings There is also a link to Greymail from the MyAccount Control Panel for your convenience and the OPTIONS tab in Greymail can also be used to adjust your soam and virus filtering options Once you have logged in to MyAccount with your userid and password click on Modify Spam Virus Settings on the left hand menu You will then see the following items which you are allowed to modify A brief explanation of each item is provided below Email messages categorized as soam are left in y
22. existing software The compression process allows a smaller amount of data to be sent up to five times smaller in some cases making the download time of your web pages and your online experience that much faster In addition to accelerating web pages images animations and email Dialup Accelerator is bundled with a pop up blocker and an integrated diagnostic support tool Getting Started Download Dialup Accelerator service is enabled by downloading a program from the Gila River Telecommunications Inc website To download the program visit www gilanet net and click on the link associated with Accelerated Dialup You may be required to contact the Customer Service department to activate this service Install Follow the instructions for installing the program Once the installation finishes you will be prompted for a userid and password The userid should be in the form of your full email address Enter your email userid and password In order to avoid having to keep entering your userid and password each time ensure that the Save password box is checked if your Operating System supports this feature Starting Accelerated Dialup Accelerated Dialup is automatically started when your computer starts up Acceleration will begin as soon as a supported browser such as Internet Explorer or Netscape or a supported email client such as Microsoft Outlook or Eudora is started On some Windows platforms a bubble icon will appear when Acc
23. ff your Virus Filtering service This action may be recommended when you use additional software to provide virus protection Gila River Telecommunications Inc may elect to have this function on at all times regardless of the user settings to prevent proliferation of viruses Wirus Filtering Turn Of The Virus Notification is an email which is sent fo you and the email sender each time an email is flagged as containing a virus You have the ability to turn this service on or off as shown below GRTI MyAccount Control Panel User Manual Version 2 4 Wirus Notification Turn On By selecting Content Based Spam Filtering option you then have the ability to enter Advanced Spam Settings create Blocked and Allowed Senders and direct mail from Blocked Senders to Discard or Graymail See details below Otherwise these options do not appear on MyAccount Advanced Spam Settings is the section you would use to edit your soam sensitivity settings and specify types of soam to quarantine to Greymail By selecting Edit here you will then be able to modify your settings The Advanced Spam Settings will be detailed later in this document Advanced Spam Settings Blocked Senders is a mechanism for blocking emails from specific email addresses If you do not want to receive emails from certain senders you may add their addresses in this section Allowed Senders ensures that you always receive emails from specific senders To ensure that
24. for the month metered Dialup your account information as well as your mail radius and personal website settings This is a good location to check your email storage and personal web storage info This screen is known as Home in the navigation panel menu on the left gt rome Add Rem Gasic Servces Mail Storage 0 01 MB of 300 MB Mody Spanv Virus Settings Dialup time this month 0 hr 0 min 0 sec Ade Edit child accounts Dialup time last month 0 hr 0 min 0 sec a Disk Use 0 00 MB of 10 MB seme Use Unknown rey Z Emai Settings Video Mail Use 0 Mins Download MyBackup Userid nnstest Manage MyBackup Name nnstest test MySupport Account Number Chat with HelpDesk Mail Settings Email Address nnstest informnet com Mail Quota 300 MB As mentioned earlier you may not have the ability to change all of these services shown above The parameters shown in the account info on the right are for example only and may not reflect the settings of your account Some screens in this manual may not appear like actual screens MyCommunity Portal Gila River Telecommunications Inc may employ a MyCommunity portal that uses Single Sign On technology This may redirect browser requests for http myaccount gilanet net and URL s for other services mentioned in this manual to the portal for login Once you access the portal login provides access links or buttons to MyAccount Webmail MyPlace and Greymail syst
25. fto tool allows you to upload files from your Internet browser without the need for these third party programs Simply go to our ftp site log in with your userid email address and password choose the directory that you would like to put your files in and then upload This site can also be reached using the Manage Website link in the MyAccount Control Panel See details below GRTI MyAccount Control Panel User Manual Version 2 4 Gace DX What steps do I take to use the web based ftp tool 1 Surf to http webftp gilanet net 2 Enter your userid email address and password 3 Click the link of the folder you want to Upload your files Once you are inside your desired folder you are presented with three options e Upload A File Allows you to put a file from your computer to your web space There is an upload file size limit of 20MB e Create A Directory Organize your web space by creating additional folders e Advanced Mode View important information about your files and change permissions Upload a file Create a directory Advanced mode Current directory Actions Size bytes Del Rename directory Del Rename directory Upload a file Create a directory Advanced mode The public_html folder is where you would place all of your webpage related files and images This public_html folder is accessible to the rest of the world by surfing to hitp gilanet net Uusername where Username is th
26. idence The Confidence Threshold lets you decide at what score a message should not appear in the Normal confidence tab of the message list Any message that scores above what you have set in the Confidence Threshold should rarely need review and will be listed under the High confidence tab All messages regardless of score will be shown together under the Both confidence tab Setting Specific Spam Filters You have the ability to set the individual Spam filters to optimize receiving wanted messages and capturing Spam Individual filters that recognize specific types of Soam can be set from Low to High or can be turned off by selecting the associated radius buttons Experiment with the filters until you are satisfied with your exact filtering specifications Remember to select Update fo save your settings GRTI MyAccount Control Panel User Manual Version 2 4 FILTERS EF General Spam Make Money Fast Work From Home scams Adult oriented content Supplements and drugs vy Weight Loss Money Laundering H gt HTML Content tests Spam sending tools and e mail lists O O O O O O Oo o oOo O O O O O O A A A A A O l A Oo o oOo O O oO O O O O o o O oOo oO Oo O a Holiday Spam TattleMail A password and an email address are options for TattleMail on the screen shot at left TattleMail is a mechanism that allows parents to be notified if their children
27. inswasasisesieacsnsiseedanabanacawascossesaeseacaeieeaeceastueeassecveecssasscies 23 MyBackup Remote Network StOrdge ccsscccssccsssccsssccsssccescccssccssccessccseccesccessccessceescceeses 24 MYSUDDOIT PC DIGGQNOSIICS J iosicccniessccesavesesasivecdcusvesd coasindacsesavedeaabiedotaatwendesaviabasateawesasedaesatectunsees 28 Accelerated DIGIUP ccccssccsssccsescccesccsssccsssecesceescecesccessccessecescecescecesccessecescecescecesceessceeses 30 ADDITIONAL RESOURCES 0 cccccececceeeeeeeeeeneeeneeeeneecnsecaeseeneeosecanseenssonsesenssonseoeeess 31 3 GRTI MyAccount Control Panel User Manual Version 2 4 Introduction This document is a user manual for your email and Internet services It provides instructions for managing your email account s with the MyAccount Control Panel including personal information and password changes soam and virus settings Webmail email access from the World Wide Web MyPlace integrated email IM Calendar News File Storage and File Playback Greymalil soam and virus repository Content Filtering and Parental Controls It also covers features like Dialup Accelerator Personal Web Space Videomail Security Suite and other services Gila River Telecommunications Inc reserves the right to make these controls available to you or manage these controls on your behalf Therefore you may or may not have access to the controls mentioned in this manual Screen shots used in this man
28. kral 4 jiii gt Note 100GB free space for network storage is shown incorrectly in these screens and is a function of how the Windows Operating System interacts with network drives Actual capacity will be determined by the network storage package oftfering We hope you find this to be a safe secure and convenient method of using network storage to reduce the risk of lost deleted or damaged information by scheduling automatic backups of your critical files Contact Customer Service if you have additional questions 2 7 GRTI MyAccount Control Panel User Manual Version 2 4 MySupport PC Diagnostics MySupport is a desktop application designed to detect and correct common computer networking and connectivity issues without the need to call into a Technical Support Center or Helo Desk MySupport can run in the background and monitor connectivity or can be invoked when problems occur MySupport runs a series of tests on your computer to ensure that all systems are running properly and can provide the status of your computer using a series of Global Status ID s GSID s and a decoder Help Desk use only that translates these GSID s into specific computer or connectivity problem descriptions Within MySupport you are able to perform tasks such as add modify and delete email accounts in variety of supported email clients retrieve system and network information request an online Chat session with a Help Desk Agent request a r
29. microphone w O aiw S Dey The video recorder panel may ask for access to your camera and microphone as shown above on the right The user may select Allow or Deny and can also right click on this panel to bring up the settings option and tell the application to remember to allow this access as shown below Adobe Flash Player Settings Privacy Allow fms domain net to access your camera and microphone Allow CO Deny Remember Advanced al d WO Close GRTI MyAccount Control Panel User Manual Version 2 4 Click on the Record button to record a message and click on the Stop button when you have finished recording You will then be asked to review the video save the video or start over as shown below If you click on the save button then the recorder window will close and the link to the video will be placed in the email Start over will discard and begin re recording the video If you select Exit the recorder window will be closed and the video will not be saved To review your recorded video clip click review To save without reviewing click save To erase your video clip and re record click start over a Pa Performance Recommendations It is recommended that you have only one browser window open to minimize conflicts with the recorder You should not be running the computer s CD player MP3 player or other audio or video software before starting
30. networks and secures your PC from hackers 23 GRTI MyAccount Control Panel User Manual Version 2 4 MyBackup Remote Network Storage Storing critical files on the network reduces the risk or impact of malicious attacks viruses hardware problems accidental deletion and lost or damaged equipment MyBackup Remote Network Storage provides a safe and secure storage facility on a network server for storing text documents photos web pages spreadsheets and other files MyBackup combines the security of network storage with the convenience of a local drive Once MyBackup is enabled the network drive is accessible from within applications just like a local drive on your computer You can drag and drop or copy files to or from the network drive server using Windows Explorer or using DOS commands or Save Save as commands within many applications Searches can also be extended to network drives MyBackup can also be accessed via MyAccount by selecting the Manage MyBackup button providing ftp access from anywhere to your MyBackup files similar to the Manage Website button Upload file size is limited to 20MB on this interface Backups can be scheduled and run automatically using the File Transfer Manager and full or incremental backups are supported MyBackup makes using remote storage quick easy and reliable MyBackup allows users to securely transfer store and access files without having to learn a new application FIPS using Secure Sockets Layer
31. ons about using this service or questions regarding billing for this service If you decide to no longer use this product it is recommended that you disable your license key by selecting the Disable button Click the download button to the left to begin your download of the Security Suite You will be taken to a page that displays your user registration number Please make a note of it for future reference An email will also be sent providing you with your user registration number Click te Download the user manual for security suite security Suite Download Disable To disable the Security Suite cick the Disable button ZoneAlarm provides PC users with the following e Triple Defense Firewall makes your computer invisible to Internet users blocks hackers and protects your programs and operating system from malicious programs and worms e Anti Soyware anti virus automatically updates scans and removes Spyware viruses and worms in a single operation clears legitimate monitoring software cookies so they do not get picked up in soyware scans e SmartDefense Advisor automatically distributes new spyware and virus signatures to your PC for Up to date protection e Identity and Privacy Protection prevents your personal data from leaving your computer without your approval and automatically stops pop up ads e IM Protection protects your instant messages so they cannot be monitored e Automatically detects wireless
32. or someone using their account is trying to access the contents of Greymail Oftentimes the nature of the soam emails in your Greymail can be unsuitable for children and by providing an email address and password for TattleMail you will be able to make sure your children don t access Greymail and if they try you will be notified via email to the address you specify This is now included in Soam Virus options TattleMail Password Access fo Greymail will require this TattleMMail Address Email address for Tattlelfail login and attempt notification GRTI MyAccount Control Panel User Manual Version 2 4 Real Time Blocks are a method of blocking emails from specific countries that originate soam Once you make changes you must click Update so that your new selections go into effect It Is recommended to leave RBL and Dialup List checked as these are lists of addresses known to generate soam You can Edit and Save your Blocked Senders and Allowed Senders lists as shown REALTIME BLOCKS LJ Block mail from Argentina Block mail from Belgium d Block mail trom Brazil d Block mail trom China Block mail from Colombia L Block mail from Germany d Block mail from Greece L Block mail from Hong Kong d Block mail from India L Block mail trom taly L Block mail from Japan d Block mail trom Korea d Block mail from Kuwait L Block mail from Malaysia Block mail from Mexico LJ Block mail from Nigeria d Block mail from Peru
33. our Greymail for 14 days as the default setting You are allowed to change this period of time You can leave a message in Greymail for any amount of time between 1 and 14 days It is recommended to not set this time period too low so that you will have enough time to retrieve any email from Greymail that you would actually like to receive Log in to Greymail check the box beside the message s you would like to receive and click forward Selected messages are then forwarded fo your inbox Set the amount of days you want messages to remain in your Greymail and then select Change You cannot forward emails that contain viruses to your Inbox Spam Life days You have the ability to turn your Soam Filtering service off by selecting the Off tab If you choose to employ Spam Filtering then select the Content Based tab for Content Based Spam Filtering and then clicking Change Spam Filtering options will be detailed later in this document Ott al Content Based Change A Greymail Notification consists of an emailed report containing all of the emails you received which were either classified as soam or classified as containing a virus and were sent to your Greymail You can decide to receive this report on a daily or weekly basis or not to receive it at all by clicking on one of the options below and then clicking on Change or Creymail Notification Daily O weekly The Virus Filtering Section simply allows you to turn on or o
34. owercase automatically Many email systems only accept lower case email addresses or convert them to lower case Since our systems use the email address as the userid this convention ensures that Bob domain com and bob domain com do not get each others email Passwords Passwords must be at least 2 but no more than 16 charters in length No spaces Passwords are case sensitive Case matching will be enforced for passwords Passwords may only contain the following characters Letters A thru Z Digits 0 9 Special Characters The following special characters are NOT ALLOWED in passwords Spaces Single Quotes Apostrophes Colons Semicolons and Equal Signs Other special characters are generally accepted in passwords 3 GRTI MyAccount Control Panel User Manual Version 2 4
35. regardless of their soam score Please note the icons at the top right of the Greymail home page which are shown below a a E w v ii a Ee MARE DELETE FORWARD FORWARD ALLOW UNREAD SELECTED SELECTED ALLON SENDER STATS Tag messages by selecting the tag box to the left of the message You can tag All or None using these boxes in the header Selecting the icons above will then take actions as described below e Mark as Read You have the ability to tag an email click on the box to the left of the email and you will see a checkmark appear and then click the Mark as Read icon and that email will now show that it has been read e Mark as Unread You have the ability to tag an email and then click the Mark as Unread icon and that email will now show that it has never been opened e Delete Selected This icon allows you to delete emails you have tagged e Forward Selected Check the box to the left of any email you would like forwarded to your inbox then click this icon The email will be forwarded to your inbox e Forward and Allow This icon forwards the selected email s to your inbox and places the sender s email address on your Allowed Senders list You will be taken to the Greymail options page and must select Save under your Allowed Senders list fo save your changes e Allow Sender If you tag an email in your Greymail and then click Allow Sender this email address will be placed on your Allowed Senders list You will be tak
36. s into your email You can use the personal calendar create notes and reminders or access Greymail to check quarantined soam emails or emails containing viruses from the Greymail link A link to the MyAccount Control Panel MyAccount has also been provided For more information on using Webmail see the built in Help files You may see references to SquirrelMail in the Help files Your Webmail Interface Is customized and Is built to run in the SquirrelMail environment Third party software A Go to MyAccount T i z F f a E Folders EJ A a a Last Refresh COMPOSE ADDRESSES FOLDERS OPTIONS SEARCH HELF CALENDAR NOTES GREYMAIL LOGOUT Tue 3 48 pm Refresh folder list INBOX INBOX 1 amp Drafts x E MOVE FORWARD Sent Trash Purge i T amp tr e GreyMail 1 READ UNREAD FLAG UNFLAG DELETE From Date B Subject B Quota Usage CO Greymail Fri 1 33 pm spam Virus report for demo informnet com Reports 7 KB of 25 00 MB Viewing Message 1 1 total Address Book Groups and Sorting Contacts WebMail now has the Address group functionality is currently disabled ability to create address book groups This function Enable this functionality must be enabled for each account by selecting Options and then Address Groups and then Enable this functionality First 2 LastName Additionally you can sort your Address Book contacts based on Demo User First or Last Name by clicking on the First or Last
37. sword when initiating email sessions in order to be able to send email as detailed below Please guard your userid and password information carefully See the Additional Resources section for userid and password attributes length legal characters etc SMTP Authentication In order to reduce virus and soam proliferation the outgoing email servers used to support your email account s require SMTP Authentication This will require that minor configuration changes in your email program be updated to support and enable SMTP Authentication Otherwise you will not be authorized to send email and will receive error notifications upon attempting to send email This is an important step in preventing Unauthorized individuals from distributing attacks and junk email and in uniquely identifying those users who launch such attacks This support only has to be enabled once for each account For information on how to update email applications to implement SMTP authentication go to lt SMTPinfo gt and follow the instructions GRTI MyAccount Control Panel User Manual Version 2 4 MyAccount Control Panel The MyAccount Control Panel is a quick and easy way for you to manage your Internet account settings via the web To access MyAccount browse to hitp myaccount gilanet net Once there you must enter your full email address and password to log in see MyCommunity Portal Info below You will Then see the home page below which shows your current usage
38. the MySupport program double click the MySupport desktop icon During the installation process you will have the option of selecting to run MySupport when Windows starts This is required in order for MySupport to solve email networking and various other system issues automatically Otherwise you can start MySupport by double clicking the desktop icon when Issues arise This method will consume less of your computer s resources on an ongoing basis but you lose some of the auto response corrective actions until the program is initiated System Tests Once MySupport is activated it will run a series of tests to determine if the computer is in good working order and it will continue to run these tests on a periodic basis These four tests are Computer Details E mail tests Network Tests and Modem Status It is therefore recommended that your computer and email programs be in good working condition when you download the MySupport software and initiate the program so that a valid initial test run can be completed MySupport Banner The top banner of MySupport is used to provide feedback to the end user with regards to the outcome of the above tests When the top banner is Green if means there are no system Issues when it is Yellow it means that some system items are at warning levels and when it is Red it means that the tests have resulted in a critical error For example if you receive a Red banner error you can click on the Solutions Center D
39. the Video Mail recorder If you have only a microphone many PC s today have built in microphones the recording page will record an audio only message that can be reviewed or saved just like a video mail recording You may need to click the mouse inside the Recorder and Playback panels once to activate the controls Depending on your connection to the Internet you may experience problems transmitting or uploading messages The items listed below could cause transmission problems e lf UsINg a modem you should disable Call Waiting If Call Waiting is NOT disabled you may experience an error in sending If Call Waiting tones are received during transmission e lf the Internet connection has been disconnected this will cause an error while transmitting your message This may occur due to inactivity with your Web browser e Avalid email address in the To field is required You should not terminate your Internet connection until you receive a confirmation that your message has been sent or video links may not be properly sent to the recipient GRTI MyAccount Control Panel User Manual Version 2 4 Receiving Videomail When others receive a Videomall they will see a Web link URL similar to this hito fms domain vd where domain is your main domain name embedded in the body of the email for playing back audio or video via their Web Browser They either click on this link or copy and paste the link into their We
40. ual are for examples only Your actual screens may vary depending upon the controls and services made available to you by Gila River Telecommunications Inc Contact Gila River Telecommunications Inc Customer Service If you have questions regarding controls and services that are available to you Setting Up your Internet Service Gila River Telecommunications Inc has several options for establishing your email and Internet service ranging trom performing all of the necessary steps to providing you with software that guides you through the installation and account setup procedures Contact Gila River Telecommunications Inc Customer Service if you have questions related to the initial setup of your account This manual is intended to cover managing your account and services after your account s is established Basic Requirements Userid s and Passwords Userid s should be entered in all lower case letters since many email systems can only accept email addresses in lower case and your userid is an email address in this system However passwords are case sensitive meaning Upper or lower case letters used to establish your password will be checked for matching case each time you log in This provides an increased level of security with less likelinood of your account s being accessed by password generation technology employed by hackers and identity thieves Users must log in with their full userid bobsmith domain com for example and pas
41. umber of options like keeping a copy of your email on the server etc are available To remove a forwarder or alias simply delete it then click on Save You can opt out of Bulletins using the checkbox above Save You may still receive some bulletins 22 GRTI MyAccount Control Panel User Manual Version 2 4 MySecurity In order to make your Internet experience safer and less risky Gila River Telecommunications Inc has introduced MySecurity enabled by ZoneAlarm Internet Security Suite provided by ZoneLabs an independent software package It can be accessed from the MyAccount Home page by selecting the MySecurity link A screen with your license key will be disolayed and you will be sent an email with this license key that must be entered during installation of the software Save this email for future reference The license key is also displayed on the MyAccount Home page The install process will activate a Configuration Wizard that will help configure your security suite Select Help in the upper right corner of the user interface or right click the Zone Labs Icon in the system tray and choose Help if you need help understanding how to use ZoneAlarm Security Suite You can also download a user manual by selecting the Download the User Manual link Downloading this product may result in incremental charges It is usually not necessary to Contact Customer Service to activate this feature Contact Customer Service if you have any questi
42. when you receive a message containing a WIFE This feature is presently Off Turn notification on Greymail Notification The system can e mail reports on the contents of your Greymail Daily Cy Weekly OQ Ort GRTI MyAccount Control Panel User Manual Version 2 4 Add Edit child accounts A child account is an additional email account associated with the main parent account After a parent account is established child accounts can be opened under that parent account via the MyAccount link called Add Edit child accounts Child accounts typically have features available similar to parent accounts but this may vary from one product offering package to another Contact Gila River Telecommunications Inc Customer Service if you have questions or concerns about how to create child accounts and how many you can create at no additional charge Exceeding the number of child accounts allowed by your service provider may result in incremental charges Child Accounts For demo testkid1 View Edit Delete testkiet2 View Edit Delete Add a child Child accounts are identified in the upper left hand corner of their MyAccount Home page as a child account and as being associated with their parent account Select Return to Parent tab to return to the parent account s MyAccount home page Child account features may vary or be limited from what is shown below but typically have many attributes similar to the parent a
Download Pdf Manuals
Related Search