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Enterprise Email Archiving (EEA)

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1. P File Action View Window Help EIER 2 msol Exchange Mailbox Store EX2K3 000000 m3 Global Settings H D Recipients Eg Servers BB Ex ad d Queues zl First Storage Group Ed Mailbox Store EXZK3 Aen Public Folder Store EX2K3 H E Protocols m3 Connectors mg Tools H Folders 11 MessageSolution C Customer Driven Trusted Partner 1 408 383 0100 support messagesolution com 10 Inthe Properties window go to the Security tab and click Add Type in the username created in this example archiveadmin Press Check Names to verify that the username exists Click OK to return to the previous window See Figure 5 Figure 5 Mailbox Store EX2K3 Properties Ei General Database Limits Full Text Indexing Details Policies Security Select Users Computers or Groups ET Select this abject type Users Groups or Built in security principals Object Types From this location testdomain local Locations Enter the object names to select examples archiveadmin archive admincitestdomain local Check Mames Advanced UK Cancel E Delete IT Read permissions L For special permissions or for advanced settings Nege click Advanced UK Cancel Apply Help 11 Select this username and make sure the Full Control Receive As and Send As checkboxes are checked 12 Exit the Exchange
2. 4 6 Port Select a proper protocol for retrieving emails from the target email server Note When selecting a protocol it must be consistent with the port number in the Email Servers setting in section 4 1 2 For example if IMAP protocol is used the email server configuration should use port 143 4 7 Delete The administrator can choose to remove the messages from the journal mailbox after the archive retrieves them Or the administrator can choose to keep the messages in the journal mailbox after the archive retrieves them Be aware the journal mailbox may grow very fast in the second scenario 4 8 Envelope If Exchange is enabled to use Envelope Journaling refer to section 2 4 2 then choose Using Envelope Journal Archiving 22 H i MessageSolution Customer Driven Trusted Partner 1 408 383 0100 support messagesolution com Note If Exchange has not been enabled to use Envelope Journaling that means emails in the journal mailbox are just regular emails without the extra Bcc and Distribution List information 4 9 The administrator may add more journals but the archive can archive from five journals at a time at most 3 6 Schedule Time Settings Scheduled archiving and scheduled stubbing can only be performed when the status is set to Enabled on the Schedule Time Settings page See Figure 16 The recommended practice is to schedule daily archiving during off hours Please reference section 4 2 1 and 4 2
3. 408 383 0100 support messagesolution com 3 Click edit to view a user s information and archive settings There are four tabs on this screen User Information Folder Setting Authorize Classification and Access Permission See Figure 28 Figure 28 Current path Basic Settings User Management G User Accounts Management User Information Folder Setting Authorize Classification Access Permission User Basic Information User Name CorpOOBUser2 rorpOOB Com corp O0Buser2i corpO065 com Email Addresses A Remove e g myaddress messagesolution com Remove First Name orpoos Last Name Leer Password Server 10 0 0 236 Group g123 exchangehosting com Description A Archiving v Use System Policy Iv Access xI Restore xI View all user s email 4 Save User Information e User Information Email addresses Generally retrieved from ADS Password Set the password for this user gt Group Users can be associated with a group If there is a supervisor for the group the supervisor will be able to view this user s archived emails Access settings The administrator can give permission to a user to access all users archived emails e Folder Setting Folders Setting is useful for Scheduled Archiving and Mailbox Manager stub By default all of a user s folders except the Deleted Items folder are added to this list and are ready to be archived Remove items
4. Administrator corpOO6 Fri Sep 11 15 31 00 CST 2009 Fri Sep 11 15 31 39 CST 2009 Archive detail Administrator_corp006 Fri Sep 11 14 51 32 CST 2009 Fri Sep 11 14 51 59 CST 2009 Archive detail Administrator corpOD6 Fri Sep 11 14 46 34 CST 2008 Fri Sep 11 14 47 31 CST 2008 Archive detail Administrator _corp006 Fri Sep 11 13 27 18 CST 2009 Fri Sep 11 13 27 22 CST 2009 Remove from Server detail Administrator _corp006 Fri Sep 11 13 25 21 CST 2009 Fri Sep 11 13 25 33 CST 2009 Archive detail Administrator corpOO6 Fri Sep 11 13 19 07 CST 2008 Fri Sep 11 13 19 19 CST 2008 Archive detail Administrator _corp006 Fri Sep 11 13 18 08 CST 2009 Fri Sep 11 13 18 27 CST 2009 Remove from Server detail Administrator_corpO006 Fri Sep 11 10 45 51 CST 2009 Fri Sep 11 10 46 28 CST 2009 Stub detail Administrator _corp006 Fri Sep 11 10 41 51 CST 2009 Fri Sep 11 10 42 21 CST 2009 Archive detail MessageSolution Inc Copyright 2008 4 4 2 Archive Status This screen shows the ongoing or last finished Scheduled Archiving session or Mailbox Manager It shows the number of emails being archived See process It shows the process start and end time for Scheduled Archiving or the number of mailboxes being managed for Mailbox Manager Figure 37 Figure 37 Basic Settings e H Current path Archive Status amp Authentication Servers 2 Email Servers SS Archive Status Archive Status Groups User Management Schedul
5. Archived Email A Index alaska corpO01 corp002 florida corpo06_e hosting1 E Status Name Progress Total Attachment Operator E mo v 20090 me 599 z r v 200904 oe 12 r p r w 200908 o 2 r p Co v 200909 100 12 r gt Choose All None Reverse start index stop index 27 MessageSolution d Customer Drivon Trusind Partner 1 408 383 0100 support messagesolution com 3 9 License The License page provides information on the archive product version number number of users expiration date and more See Figure 21 Figure 21 mm Messagesolution Customer Driven Trusted Partner lis List Company LA License ii Hosting Admin Account m B vem Product MessageSolution Enterprise Archiving Company Repositories u Version 5 6 4j All Root Repositories Build 2009 04 26 D Real time Archiving Patch Schedule Time Settings Company MessageSolution Migration License EI Archive Status Number of Users 200 is Delete Messages enabled S EG Expiration Date 10 01 2009 License System Status Logout MessageSolution Inc Copyright 2008 28 IL MessageSolution Customer Orion Trusted Partner 1 408 383 0100 support messagesolution com 3 10 System Status The System Status page shows the up time for the archiving system the current available storage space for the data storage attached to the archiving system and the number of emails
6. 1 333 8 COrPODOS admin corp006 com admin corpO006 com contains all of contains all of is is contains al of 19 To 2009 8 613 2009 09 11 19 t From 1999 8 CorpOOE admin corp006 com admin corp006 com AtS with contains all of is sarimie 19 To 2009 8 10 2009 09 11 test test 19 contains all of contains all of contains all of n corn006 adcmin corn006 com admin corn006 com Pans MOF comtans atot is PEE 11 To 2009 9 4 2009 09 11 4 4 4 Access Log Most compliance regulations require companies to audit all access to archived emails Enterprise Email Archive keeps an audit trail for every access to archived email Access log allows the administrator to browse and search access to archived emails 47 MessageSolution d Customer Drivon Trusind Partner 1 408 383 0100 support messagesolution com To view or search the log for access to archived emails This should list all access to archived See Figure 39 1 On the left menu bar click Access log in the Log section emails including time subject the type of operation access user and IP etc Figure 39 B Current Path log gt Access Report sy Access Report Archive Access Log username is Search Export to Excel Next Page Last Page gt companyHame Username Action Subject Sender IP Date corp006 admin corp006 com login 10 0 0 59 2009 09 12 corp006 admin corp006 Com login 127 0 0 1 2009 09 11 corp006 adm
7. 2 4 ENABLE JOURNAL MAILBOX FOR REAL TIME ARCHIVING eene eene nennen 12 2 4 1 Journaling on Exchange Aerer 13 2 4 2 Enabling Envelope Journaling optional 15 CHAPTER f DE 17 CONFIGURING EEA EE N EE OE EE OE EE N 17 SR EC We 17 3 2 HOSTING ADMIN ACCOUNT WE 18 3 3 COMPANY REPOSITORIES ee 18 SA ALL ROOT REPOST OR TE 19 SED E EEN DE e AE EE 20 3 6 SCHEDULE TIME SKEPPINGS m 23 FIARE STA Sea E E EE 24 EE tege 21 KR Ee 28 EM ELEC ES UON BS S V LUI RN E TOO eo bo Dems 29 OE di GM EE AE EER HE OE EE EE N 30 MANAGE MR EE 30 NEU 6 HE be e EA 30 4 1 lAuthentication Aerverg ehe enne enhn eese sss en nnn en essen nre eere sn nnns 30 4 1 2 Email Servers EE 32 REELE L Q 32 4 1 4 User Management eee 35 TM MessageSolution Customer Driven Trusind Partner 1 408 383 0100 support messagesolution com 4 1 5 E EE 37 E EAE c 37 z L ARCHIYING RULES e N 38 4 2 1 Scheduled Archiving cccccccccccccccc cece cence ee ee ER nnne eene esses ee ee ee RR RR ee ee ee ee 38 e DEE 40 BEA IM ie SO EN EN EEN NE EE EE OTE 42 Ad dq EE 43 zo NANI FOTO PERE ET 44 EDM III EE 44 E ET Oe EE T S OE EE Ee Ge T ee Ge 45 EE ME RE N RE E A N EE EE 45 Lm lb EE O
8. 2 for more information on scheduled archiving and scheduled stubbing Figure 16 Welcome Today is Saturd MessageSolution i Gm Driven Trusted Portner t Enterprise Archiving 5 6 Hosting Edition Basic Settings e El Current path Basic Settings gt Schedule time settings lis List Company Schedule Time Settings lih Hosting Admin Account m Company Repositories 14 All Root Repositories Schedule Status Ki Enabled 52 Realtime Archiving C Disabled B Schedule Time Start time o o Ly Schedule Time Settings End time 23 se Archive Status submit 3 Index HORS schedule archiving schedule stub License companyName priority isArchivinglmmediately isReArchiving createtime z System Status J Corp 5 2009 09 12 true false 23 MessageSolution d lt Customer Driven Trusind Partner 1 408 383 0100 support messagesolution com 3 Archive Status Archive Status shows the ongoing or most recently completed Real time Archiving See Figure 17 Scheduled Archiving See Figure 18 or Mailbox Manager See Figure 19 process It shows the process start and end time It shows the number of emails being archived for Real time Archiving and Scheduled Archiving or the number of mailboxes being managed for Mailbox Manager It also shows the journal user or company which performs these three actions Figure 17 MessageSolution Se Cane Driven Trusted Partner Ente
9. companies a new company s information will be stored to the next active repository automatically 19 MessageSolution C Customer Orion Trusind Partner 1 408 383 0100 support messagesolution com To add a Repository 1 Click Add on the Repository page See Figure 13 Figure 13 3 Current path Basic Settings gt Repository E Repository Set up the repository information for archiving EEA Hosting Name Name Pathi URL Path Seperator Default E Active Iv Alert Level feo 96 Submit Reset MessageSolution Inc Copyright 2008 2 Name Enter a name for the new repository 3 Path Enter the repository path separated by 4 Alert Level Enter the alert level of the repository disk 3 5 Real time Archiving Real time Archiving is suitable for organizations that need to be compliant with regulations that require them to capture all email communications and for companies that want to save all email communications Real time archiving stores a copy of every email as email enters and leaves users mailboxes Real time archiving can also be used in connection with Mailbox Manager for managing each individual mailbox for Exchange Server and Domino Server environments Enterprise Email Archive utilizes the email server s journaling capability for real time archiving Please refer to Section 2 4 on how to set up Exchange Server and Active Directory for real time archiving For other types of em
10. from this list to exclude the folder from archiving e Authorize Classification Add users to a classification e Access Permission Add users or groups whose mail you want to view 4 Oneach tab click on the Save button to save the setting 36 TM MessageSolution Customer Drivon Trusind Partner 1 408 383 0100 support messagesolution com 4 1 5 Outgoing Email 1 Enter an email address in this page for EEA to notify the email address when there is any detected error Figure 29 B Current path Basic Settings gt Outgoing Email pe Outgoing Email Configure Alert Email Admin Email Address Notify Admin when a user views non owned archived KG email Configure Relay MTA Use the following MTA to send emails v SMTP Server Host e g mail messadgesolution com Port Sender Email Address Use ESMTP Iv ESMTP Username ESMTP Password Submit Reset MessadeSolution Inc Copyright 2008 2 Check Notify admin when non owner viewed archived email if to notify the admin email address entered above when a user is viewing emails that do not belong to him or her Note Sometimes the EEA host machine does not have DNS configured in this situation the archive cannot send out alert emails and forward archived emails Another MTA must be configured in order to be able to send email from EEA The port is typically 25 Sender Email Address can be any valid email address that the MTA can r
11. get mailboxserver server name add adpermission user eeaadmin accessrights GenericRead GenericWrite extendedrights Send As Receive As ms Exch Store Admin 2 3 2 For Windows 2003 Server 1 Open the Active Directory Users and Computers MMC console and create a new user for example archiveadmin and password It is highly recommended to choose a username and password that never expire because this information will be entered into EEA If this username password is changed the EEA must be updated accordingly so that archiving tasks performed under the new account will not fail 2 Make sure to check the checkbox for Create an Exchange mailbox for this user 3 After creating the user open this user s Properties and select the Exchange Advanced tab on the user s properties window The Exchange Advanced tab is enabled for Exchange 2003 Server by default MessageSolution C Customer Drivon Trusind Partner 1 408 383 0100 support messagesolution com 4 Click the Mailbox Rights button This should open the following window See Figure 1 Figure 1 Dem A V sis a EHE Be archiveadmin Properties Member Uf Dial r Environment Sessions Remote control H FE II Terminal Services Profile LOM Exchange General General Address Account Protile Telephones Organization E mail Addresses Exchange Features Exchange Advanced E I IN Permissions for archiveadmin l M
12. right or select a month and then click Start Index to start re indexing for that month 2 Select a month and click Stop Index during re indexing to stop re indexing for that month Figure 34 l 9 Current path Search Emails gt Archived Email E Index corp006_e hosting1 Status Name Progress Total jari Operator E wi 200903 599 P gt E 200904 12 r gt E Ce 200908 2n rc gt E v 200909 12 r gt Choose All None Reverse start index Stop index 44 Customor Drivon Trusind Partrer MessageSolution C 1 408 383 0100 support messagesolution com 4 3 2 Uploadlogo Here you can upload a Logo for each company See Figure 35 Click View select logo picture and then click Submit to upload a logo The logo will display on the top after refreshing the page Figure 35 ng MessageSolution e e Customer Driven Trusted Prior Ss Enterprise Archiving 5 6 Hosting Edition Basic Settings 3 Current Path System Tool gt UpLoad Logo amp Authentication Servers Uu Upload Logo UpLoad Company Logo D Email Servers Groups User Management UpLoad Company Logo Browse Submit Ci Outgoing Email List All Company Archiving Rules n Scheduled Archiving StubMail va RetentionMail Policy Manager MessageSolution Inc Copyright 2008 d Index S UpLoadLogo License 8 tog ae GE Archive History Archive Status E Search Log
13. that have been processed This screen shows the following information the time the archive starts running disk space available on the machine the number of emails retrieved from email server the amount of buffer space available in the buffer queue If the available buffer space is decreasing it means there could be many emails unprocessed and the system may be under a heavy load When the available buffer space reaches O the archive will shut down automatically In the case that Enterprise Email Archive EEA automatically shuts down due to large amounts of unprocessed data just restart the archive to automatically continue to process the data in the buffer space The administrator should stop the Real time or Scheduled Archiving and let the unprocessed messages finish processing before re enabling these processes 29 TM i MessageSolution Customer Drivon Trusind Partner 1 408 383 0100 support messagesolution com Chapter 4 Manage Company Settings Click Company Name on the List Company page to configure the archive settings for each company See Figure 22 Figure 22 Welcome Today is Sat Customer Driven Trusis Portner r Enterprise Archiving 5 6 Hosting Edition Basic Settings e E Current path Company List ii List Company de list company List Company 4 n e dsHosingAiminacount Tree Mg Company Administrator DO Company Repositories 1 corpO06 edit admin corp006 com CH All Root Repositor
14. 1 o Stop Time 24 sl o Remove Times Perform mailbox management now check this to immediately perform mailbox management Submit Reset MessageSolution Inc Copyright 2008 42 H i MessageSolution Customer Drivon Trusind Partner 1 408 383 0100 support messagesolution com 4 2 4 Policy Manager The administrator can create archiving policies and apply these policies to different groups or users For instance a policy can be created to keep emails in the archive longer for the Finance department To configure Policy Manager 1 Click Policy Manager on the left menu Click Add to create a policy or to edit and modify an existing policy See Figure 33 Figure 33 B Current path Archiving Rules gt Policy Manager Policy Manager You can create policies here Policy type User Group Policy Policy name policy name must be unique Add Add user or group corpO006admin corp006 com Remove Stub user s mailbox more than Stop stubbing user s maibox less than Add Remove Folder Policy edit archiving policy and stub policy Archive messages that are more than EEN days old recommend more than 2 days PO KB only archive messages above this size Archive messages with attachment only Stub message fo days old 0 means do not stub Stubbing removes attachments from and minimizes the content on the email server fo KB only stub messages above this size l O
15. E OO OO OE OE EO EE N 45 4 4 1 RE E 46 LE BA ie m 46 ERD TEE 47 LESE B FONE N 47 4 4 5 Dashboard Hg EE 49 SB E C icalion Chall MR 50 WM MessageSolution C Customer Drivon Trusind Partner 1 408 383 0100 support messagesolution com Chapter 1 About MessageSolution Enterprise Email Archive EEA 5 6 Hosting Edition MessageSolution Enterprise Email Archive EEA 5 6 Hosting Edition offers a secure easy to use and high performance email archiving system Based on an innovative messaging platform EEA helps organizations archive business critical email data and ensure quick online access to archived email data By moving emails onto MessageSolution EEA companies can dramatically reduce the cost and complexity of primary email storage volumes and email application infrastructures while ensuring compliance and immediate access to corporate data With less data on the email servers the corporate messaging systems become easier to manage MessageSolution EEA allows companies to archive all employee email for an unlimited time period and provides companies with the ability to access archived data online at any time EEA s built in search engine will index all contents and metadata including subject content attachment sender and receiver information to facilitate accurate and fast search and retrieval by users thus reducing administrative workloads and increasing e
16. For advanced settings Advanced click Advanced es mn 7 Select Exchange Domain Servers and check the Full mailbox access checkbox Press OK twice to close all popup windows 1 408 383 0100 support messagesolution com MessageSolution ges Customer Oriven Trusind Partner 8 Open the Exchange System Manager console See Figure 3 Figure 3 Adminisiraior F J Manage four en o ga Command Pri T ma 8 Notepa e c i e Launch Admin C ei m ES Command From ei wp Services 2 gy Active Director Computers Activate Windows Windows Catalog Windows Update Winzip Accessories Administrative Tools Alert Management Server Inskall amp r where 6 Enterprise lawa Web Start MessageSolution EEA 3 0 Norton Antivirus Corporate Edition Startup Windows Support Tools Winzip Internet Explorer Outlook Express Remote Assistance a Microsoft Exchange H Start 2 amp E Manage Your Server 10 Log Off Shut Dawn lc Cirelease el Microsoft Outloa Tr F ww ww ww vy s F e Additional Resources Deployment V Active Directory Users and Computers AL System Manager MessageSolution ges Customer Orion Trusted Partner 1 408 383 0100 support messagesolution com 9 Open up to Mailbox Store domain Name and right click to choose Properties See Figure 4 Figure 4 m Exchange System Manager OF EX
17. OOS corp006_fihosting1 fihosting1 eea storage 2009081 2191009 corp006 com disk v msolution1 msolution1 ehosting2 eAhosting2 eea storage 20080812184843wmsolutiont com disk v v Total 9 Records Page 1 Total Page 1 18 Customer Driven Trusind Partner IM i essagesoiution 1 408 383 0100 support messagesolution com 3 4 All Root Repositories A root repository must be created first after installing EEA Hosting and logging onto the system for the first time This repository should be set to Active and Default these columns should be selected checked Be sure that the percentage listed under Space Used is lower than the percentage listed under Alert Level at all times See Figure 12 Figure 12 1 Current path Basic Settings Repository E Repository Repository Management LXI ODD EE EE LC NN A BP ethostings e hosting1 63 912426 2 BY 04 erhosting2 eAhosting2 63 912426 80 Vv C Ada Update 2 If a repository is set to Active and Default when a new company is added the EEA system will generate a folder with the same name as the company under this repository Once the company has been archived the data will store to this folder automatically Multiple repositories can be added If the Space used in the default repository equals the Alert Level the archive system will choose the next active repository as the default automatically You can create 200 200 companies in one repository at most Once there are more
18. System Manager Console 2 4 Enable Journal mailbox for Real time Archiving Some organizations are required by regulations to archive emails as the emails are received and sent In the Exchange Server environment EEA leverages Exchange Server s journal mailbox feature to fulfill the regulatory requirements As emails passing through the Exchange Server they are copied to the journaling mailbox by Exchange then MessageSolution EEA will periodically poll the journaling mailbox and archive any 12 MessageSolution 9 Customer Drivon Trusind Partner 1 408 383 0100 support messagesolution com emails in it 2 4 1 Set up journaling on the Exchange Server 1 Create a mailbox in Active Directory to which all email will be archived Give the mailbox a relevant name such as jarchive 2 Open the Exchange System Manager and navigate to the Mailbox Store by opening Servers gt server name gt Storage Group Right click on the Mailbox Store node and select Properties See Figure 6 Figure 6 Exchange System Manager Mee C File Action View Window Help SUE A Ba X ES 3 E 9 msol Exchange Mailbox Store EXZE3 H A Global Settings SH Recipients Zl Logons L Servers Be Exe eg l d Oueues zl First Storage Group Ed ube Store Eales ij Mailboxes Ji Full Text Indexing Dismount Store 3 Mailboxes Create Full Text Index F Full Text Ind Start Incremental Population H E Public Fo
19. ageSolution C Customer Drivon Trusind Partner 1 408 383 0100 support messagesolution com 5 In the Select Recipient dialog box enter the journaling mailbox name created in step one for example jarchive See Figure 8 Click OK to close the Select Recipient dialog Figure 8 E Exchange System Manager m Fie Adon EE Mailbox Store EX2K3 Properties fx ipi 7 gt om A gt ELE 1 3 F msol Exchange Select this object type H E Global Settings use or Other object Object Types 9 Recipients EE Servers From this location BB EX2K3 Entire Directory Locations n 4 QUEUES EE First Storage Group Enter the object name to select examples E Fe Mailbox Store E jarchivdl Check Names 1 Mailboxes of Jy Full Text In Sy Protocols Fj Connectors Sy Tools f Folders 2 ay Public Folder 5t Advanced Cancel E v Clients support S MIME signatures Display plain text messages in a fixed sized font OF Cancel Apply Help 6 Close the Mailbox Store Properties dialog and the Exchange System Manager Management console when finished 2 4 2 Enabling Envelope Journaling optional Some regulations require companies to capture the full email header information such as the BCC field To archive email header information Exchange Envelope Journaling must be enabled Exchange Envelope Journaling captures all the RFC2821 and RFC2822 recipients including CC
20. ail servers refer to their manual to setup a journal mailbox Emails archived by the real time archiving process are also indexed and ready for searching Mailbox users are still able to search through and view these archived emails Only the owner of the email or users with administrator permission can access archived emails 20 TM i MessageSolution Customer Driven Trusted Partner 1 408 383 0100 support messagesolution com To configure EEA to support real time archiving 1 Onthe left menu bar click Real time Archiving link Figure 14 e Current path Archiving Rules gt Real time Archiving Real time archiving allows you to capture emails at the time when messages are sent and received This is done through the KZ 5 D D D Real time Archiving journal mailbox You can add a journal mailbox for the archiving system to collect emails Status GG Enable C Disable Protocol POP Y Retrieval interval in minutes Start Time E sl o Stop Time 25 sl o Interval 2 Username mailbox Email Servers Cee ee journal exchangehosting com inbox 10 0 0 236 exchangehosting com 995 true true false Delete corpO006j3 corpo06 com inbox 10 0 0 236 exchangehosting com 995 true true true Delete Add Submit Reset MessageSolution Inc Copyright 2008 2 From this screen the administrator can enable disable real time archiving The archive periodically pulls data from email server If a real time archivin
21. ailbox Rights Wi Group or user names i so N ects IA ELE i L L h i p S tl 7 Add Remove i B Permissions Far SELF Allow Deny j Delete mailbox storage C L Head permissions L Change permissions C L i Take ownership C C i P Full mailbox access L Han Associated external account L L For special permissions or For advanced settings Advanced click Advanced TM i MessageSolution Customer Drivon Trusind Partner 1 408 383 0100 support messagesolution com 5 Click Add then click Advanced Type in Exchange Domain in the Common queries and click Find Now 6 Select Exchange Domain Servers from the list and click OK twice to return to the Permissions for username screen See Figure 2 Figure 2 archiveadmin Properties Ei Bail WI Member 0f Dial in Environment Sessions Remote control E Terminal Services Profile LOM Exchange General General Address Account Profile Telephones Organization E mail Addresses Exchange Features Exchange Advanced Permissions for archiveadmin EIE Mailbox Rights Group or user nameg Excher zo mU UA rn V tl Add Remove 1 Permissions for Exchange r Domain Servers Allow Deny J Read permissions Change permissions Take ownership Full mailbow access Associated external account LILIEILIEILI Special Permissions d Ui For special permissions or
22. and BCC recipients Envelope Journaling is available with Exchange 2003 Service Pack You can enable Envelope Journaling by using the Exchange Server Email Journaling Advanced Configuration exejcfg exe tool 15 MessageSolution C Customer Orion Trusted Partner 1 408 383 0100 support messagesolution com To use the exejcfg exe tool to enable Envelope Journaling follow these steps 1 Open the command prompt 2 Navigate to the folder where the exejcfg exe tool is copied 3 Typeexejcfg eand press the Enter key to enable Envelope Journaling Note 1 exejcfg d disables Envelope Journaling Note 2 You can download the exejcfg exe tool for Exchange 2003 Server environments from the following Microsoft web page http www microsoft com downloads details aspx FamilyIDze7f73f10 7933 40f3 b07e ebf38df34 OOd amp displaylang en 16 ar H S RUE Customer Drivon Trusind Partner 1 408 383 0100 support messagesolution com Chapter 3 Configuring EEA 3 1 List Company Add a new company to be archived here 1 On the left menu bar click List Company Click Add to add a company See Figure 9 Figure 9 Welcome Today is Saturday Sep MessageSolution e aN Customer Driven Trusted fern in Enterprise Archiving 5 6 Hosting Edition Basic Settings 3 El 9 Current path Add Company is List Company dx Add Company add Company eee tne CU Company Name comment Company Name like nessagesolution 7 Comp
23. any Repositories Company Domain add comment Company Domain like messagesolution com EF All Root Repositories User Name comment Company Admin UserName like 1 messagesolution Password comment Company Admin Passord 52 Real time Archiving Number of Users comment The Num of Company Users Schedule Time Settings Archive Status 3 Index Submit Reset License System Status Logout MessageSolution Inc Copyright 2008 1 1 Company Name Input the company name 1 2 Company domain The domain must be unique and cannot be repeated 1 3 User name To create an administrator for this company input any username but it must have the same domain as the company domain 1 4 Password Set the password for this administrator it will use this password to log on to the EEA 1 5 Number of users Input how many users this company wants to archive 2 Click Delete to delete a company from the company list Once you delete a company all the company s data will be lost 17 MessageSolution d Customer Oriven Trusind Partner 1 408 383 0100 support messagesolution com 3 2 Hosting Admin Account Under Admin Account the administrator s password can be changed and more administrators can be added See Figure 10 Figure 10 MessageSolution e deeg Enterprise Archiving 5 6 Hosting Edition E i O Current path Basic Settings gt Admin Account lis List Co
24. ata during initial testing Please make sure there are emails older than that number EEA Scheduled Archiving is an incremental process which means it only archives the unarchived emails 4 2 2 Stub Mail MessageSolution Enterprise Email Archive s EEA Mailbox Manager provides users with flexible settings to manage individual users mailboxes Mailbox Manager reduces storage size on the email servers and helps users keep their mailboxes clean and virtually never exceed their quota The major benefits Mailbox Manager brings to corporate users are automated mailbox management for cleaning up user s mailbox offloading the email server load to the archiving system eliminating user quota limitations and increasing overall IT administrator and employees productivity levels 40 MessageSolution d Customer Oriven Trusind Partner 1 408 383 0100 support messagesolution com To configure Mailbox Manager 1 Click Mailbox Manager on the left menu Mailbox Manager will apply to mailboxes that have archiving enabled See Figure 31 Figure 31 Current Path Archiving Policy gt Stub Mail E Manage users mailboxes by removing attachments and reducing message content on the email server s Mailbox Manager Mailbox Manager SS also manages the email data lifecycle on the email server s and archiving system Status Enable C Disable Storage Management Stuk message days old 0 means do not stub Stubbing remove
25. bDAV protocol If using Pop the port should be 110 if IMAP it should be 143 e SSL Connection The archive can also be enabled to use SSL connection to retrieve emails from the email server lf enabling SSL Connection the corresponding port may be different so it should be changed accordingly 32 TM MessageSolution Customer Driven Trusind Partner 1 408 383 0100 support messagesolution com e Email Server Type Enter the protocol to be used to archive from the email server Example Exchange WebDAV is typically enabled in Exchange 2003 and 2007 Others is used for IMAP or Pop protocol 3 After entering this information click Submit to save the email server settings 4 1 3 Groups Enterprise Email Archive EEA allows organizations to create a hierarchical structure for supervision and apply different archiving policies for different groups EEA retrieves group information from ADS The administrator can also manually create groups of users and then assign users to the group The administrator can also designate supervisors for a group The supervisor will be able to review his or her group members emails To configure Group Settings l Click Groups on the left menu See Figure 25 Figure 25 Basie Settings e z Current path Basic Settings gt Groups eg amp Authentication Servers r Groups L Email Servers amp Groups Group Accounts Archive Grou
26. corp006 com SH us NO E REM is is Ga 19 To 2009 8 4 2009 09 11 19 From 1999 8 CorpOOS admin corp006 com admin corp006 com a DI sonans m is is Gd EDI 19 To 2008 8 4 2009 09 11 19 contains all of contains all of contains all of EE COFPOOS admin corpDOE com admin corp006 com OF PRE MP is is RE ic 19 To 2009 8 613 2009 09 11 18 contains all of contains all of contains all of pam CorpOOS admin corp006 com admin corp006 com i ER is j 5 19 To 2009 8 613 2009 09 11 19 ENTERS Cm p E From 1999 8 corp006 admin corp006 Com adming corp006 Com contains all of contains all of is is pone all of 19 To 2009 8 613 2009 09 11 19 contains all of contains all of contains all of m corpO006 admin corp006 com admin corp006 com i is is A 19 To 2008 8 613 2009 09 11 19 contains all of contains all of contains all of From 1999 6 corpoos admin corp006 com admin corp006 com sal n APIS MEET fis is n TR 19 To 2009 8 613 2009 09 11 19 contains all of contains all of contains all of EID corp006 admin corp006 com admin corp006 com j is is A 19 To 2008 8 613 2009 09 11 f 19 tarte with SSES NS RN From 1999 8 COrPOOS admin corp006 com admin corp006 com mar m ROTE I ol is is comans ok 19 To 2009 8 0 2009 09 11 delete 18 contains all of contains all of RE CorPOOS admin corpO006 com admin corp006 com starts with d is is 19 To 2009 8 2 2009 09 11 j 19 7 aime all nf aime all nf CC ains all nf From
27. corp006 com login 127 0 01 2009 09 11 corpO006 corp00buser2i corp006 com vievwsmessage test jkkeinkj corpO0buser2i corp006 com 127 0 0 1 2009 09 11 corp006 corp00buser2i corp006 com viewmessage test jkkeinkj CorpOOBUserAA CorpODE com 127 0 0 1 2009 09 11 corpO006 corp006user2 corp006 com vievimessage test jkkeinkj corp OBuser2 i corp OOB com 127 0 0 1 2009 09 11 corpO06 admin corp006 com login 127 0 0 1 2009 09 11 corp006 corpO006user2 corp006 com login 127 0 0 1 2009 09 11 corpO06 corp006user2 corp006 com vievwymessage test jkkeinkj corpO006user2 corp006 com 127 0 0 1 2009 09 11 corpO006 admin corp006 com login 127 0 0 1 2009 09 11 corpO006 corp00buser2 corpO006 com login 127 0 0 1 2009 09 11 CorpOOS admin corpOOS Com login 127 0 0 1 2009 09 11 48 MessageSolution d E ed Customor Drivon Trusind Partner 1 408 383 0100 support messagesolution com 4 4 5 Dashboard Report The histogram shows the number of items archived the number of items stubbed the search times in a specified period of time and data storage levels in various databases and disks in a specified period of time See Figure 40 Figure 40 Current Path log gt Dashboard Report Ke Dashboard Information Bar Type Seven Days DN Seven Days Archived Count Report Seven Days Stubbed Count Report Seven Days Search Count Report oe ge go 2 e o offi os e oo S e wo o af g aa E 07 00 400 Lad OF QO E S 400 400 20 Ee oR q
28. e S sf AE o oT m Archived Count Report m Stubbed Count Report m Search Count Report 49 MessageSolution C Customer Drivon Trustod Partner 1 408 383 0100 support messagesolution com 4 4 6 Classification Chart The classification chart shows the occupancy ratio between the created classifications See Figure 41 Figure 41 Current Path log gt Classification Chart Classification Chart Classification Search Chart bd gj admin msolution1 com 81 21 04 111_gj_admin msolution 1 1 com 117 30 39 ppt_gj_admin msolution 1 com 89 23 12 pdf_gj_admin msolution 1 com 98 25 45 111 gj admin msolution1 com e pdf_gj_admin msolution1 com ppt gj admin msolution1 com tt gj admin msolution1 com 50
29. e rules 4 2 1 Scheduled Archiving Scheduled Archiving is suitable for archiving existing historical emails that are currently in the Exchange or Domino servers The administrator can enable disable archiving set what time of day to archive or which day of the week to archive determine how old the emails age before they get archived etc The advantage of this archiving method is emails are archived with more information pertaining to each individual mailbox such as what folder the email is in With this additional mailbox information EEA is able to provide many powerful features such as replicating the mailbox folder structure when viewing the messages online restoring emails to their original location scheduling cleanup of old emails from Exchange Server for individual mailboxes etc Many corporate users create personal folders in Outlook to categorize emails to easily manage mailboxes Without folder information after the emails are archived these thousands of emails are lumped into one flat view Scheduled Archiving also gives the user some time to clean up his or her mailbox by deleting spam and virus emails before the archiving service starts storing data 38 TM MessageSolution Customer Drivon Trusind Partner 1 408 383 0100 support messagesolution com To configure Scheduled Archiving 1 Onthe left menu bar click Scheduled Archiving See Figure 30 Figure 30 Basic Settings e zz Current path Archiving Rul
30. eArchiving MailboxManage 4 Outgoing Email list All Company IT Company Archiving Message Count Start Date End Date Lr corp006 0 Sat Sep 12 14 47 12 CST 2009 Sat Sep 12 14 48 34 CST 2009 Archiving Rules e REGEER n Scheduled Archiving va StubMail E RetentionMail cp Policy Manager System Tools eA 3 Index SX UpLoadLogo License jLog e kee Archive History Archive Status Z4 Search Log 7 Access Log Eg Dashboard Report ei Classification Chart 46 MessageSolution C Customer Orion Trusind Partner 1 408 383 0100 support messagesolution com 4 4 3 Search log Most compliance regulations reduire companies to audit all searches performed on archived data Enterprise Email Archive logs all search activities for archived emails Search log allows the administrator to browse and search access to archived emails To view or search the log for access to archived emails This should list all searches of archived See Figure 38 1 On the left menu bar click Search log in the Log section emails including time subject the type of operation etc Figure 38 E Current path log gt Search Log el Search Report User Name Search Frequent Search Next Last Company Content amp File Search Rame User Name Be Searched User Subject ANI RE Sender Recipient Other type Esiormion Search Date Boe Date contains allof contains all of cordais allot From 1999 8 corp006 admin corp006 com admin
31. ecognize If the MTA requires ESMTP enter the username password for the Sender Email Address account 4 1 6 List Company Click this link to go back to the hosting company list page 37 IL MessageSolution Customer Orion Trusind Partner 1 408 383 0100 support messagesolution com 4 2 Archiving Rules The administrator can configure rules that tell Enterprise Email Archive EEA how to archive emails and how to manage individual mailboxes This chapter explains how to set up EEA to archive emails for corporate email messaging systems This chapter also shows how to use Mailbox Manager to setup the email information retention policy and manage the corporate email data lifecycle Different companies have different messaging environments that vary based on many factors number of employees networking settings type of email servers etc MessageSolution provides a number of archiving options that enable enterprises to archive in all different messaging environments EEA supports two methods for archiving real time archiving and scheduled archiving Only one of these methods should be used at a time Normally the decision for which method to use depends on the type of email server being used whether regulatory compliance is a concern and whether Mailbox Manager is required Note By default after installation all the archiving rules and mailbox manager are not active The administrator must configure and enable thes
32. es gt Scheduled Archiving e EA Servers Sch Scheduled Archiving Schedule a time to archive emails from users mailbox D Email Servers 4 Groups User Management i Outgoing Email List All Company GG Enable Status C Disable _ Archiving Rules nl Jeepen Schedule a time to archive Scheduled Archiving Every Add Times 01 00 to 24 00 va StubMail Ve RetentionMail af Policy Manager StatTime 1 dl sl steprime 1 dies Remove Times 4 System Tools 3 Archive messages that are more than fo days old recommend more than 2 days 3 Index Archive messages with size above o KB UpLoadLogo Archive messages with attachment only IT License f Archive from Delete Retention IT Re archive all messages IT dee 9 Perform archiving now enable this to immediately archive amp Archive History Archive Status Submit Reset j Search Log F Access Log Eg Dashboard Report Classification Chart MessageSolution Inc Copyright 2008 2 Disable will stop the archive service Note If scheduled archiving has been disabled in the company list page then the archive cannot perform scheduled archiving 3 Schedule the archiving f Every day is selected the Day of week field will be ignored The recommended practice is to schedule a daily archiving session during off hours 4 Stop Archiving stops the archiving process at a specific time if the archiving is not finished This is useful to keep the arch
33. ew the archived email 41 MessageSolution ges Customor Drivon Trusind Partner 1 408 383 0100 support messagesolution com 4 2 3 Retention Policy 1 Remove message from email server field permanently deletes email from the email server including stubs Enter O to keep EEA from automatically deleting emails from the email server If a non zero number is entered here EEA will delete the email even if the email has not been archived See Figure 32 2 Remove message from archive will keep the emails for the specified number of days before removing them from the archive Again enter O to not delete from the archive 3 Schedule a time to archive allows the administrator to schedule a time to apply the retention policy 4 Selecting Perform mailbox management now will apply the retention policy immediately upon clicking Submit Figure 32 Current Path Archiving Policy gt Retention Mail Manage users mailboxes by removing attachments and reducing message content on the email server s Mailbox Manag also manages the email data lifecycle on the email server s and archiving system Se Mailbox Manager Status Enable C Disable Retention Policy Remove message from server o days old 0 means never remove from email server Remove message from archive days old 0 means never remove from archive MailBox Manager Schedule Schedule a time to archive Every day Add Times Start Time
34. g is in progress disabling it will stop the archiving activity already in progress 3 Protocol Selecta proper protocol for retrieving emails from the target email server 4 Retrieval interval in minutes Enter a time interval between each pull from the email server The interval length should be based on the email volume Best practice is to wait for the mailbox to grow to a few hundred emails before starting to pull 21 Customor Drivon Trusind Partrer TM MessageSolution 1 408 383 0100 support messagesolution com 5 Click Add to add a journal mailbox See Figure 15 Figure15 Current path Archiving Rules Real time Archiving Real time Archivin Real time archiving allows you to capture emails at the time when messages are sent and received This is done through the PS H journal mailbox You can add a journal mailbox for the archiving system to collect emails User Name Password mailbox Email Servers Domain Port Archiving Method s Delete E envelope N Submit Reset MessageSolution Inc Copyright 2008 4 1 Username Enter the name of the journal mailbox such as journal messagesolution 4 2 Password Enter the journal password 4 3 mailbox Input inbox to select POP or IMAP protocol to archive If WebDAV protocol is used to archive be sure to input the inbox in the correct language 4 4 Email Servers Enter the Exchange IP 4 5 Domain Enter the Exchange domain
35. gt Access Log Eg Dashboard Report Classification Chart 4 3 3 License Please Reference Section 3 9 for details 4 4 Log Enterprise Email Archive provides logging and audit trails for administrators to monitor the archiving system 45 1 408 383 0100 IM i MessageSolution Customer Driven Trusind Partner support messagesolution com 4 4 1 Archive History This screen shows the start time and end time for each Archiving stubbing or removal Detail to see the detailed information for each user s folders Figure 36 Current path Log gt Archive History Co Archive History The Last Archiving is MailboxManage See Figure 36 Page 1 Total Page 1 Click User name Start time End time Operation type detail Administrator corpO06 Sat Sep 12 14 47 12 CST 2008 Sat Sep 12 14 48 33 CST 2008 Archive detail Administrator corpOD6 Sat Sep 12 13 48 38 CST 2008 Sat Sep 12 13 52 11 CST 2008 Archive detail Administrator corpOD6 Sat Sep 12 01 00 15 CST 2009 Sat Sep 12 01 00 19 CST 2009 Remove from Serve detail Administrator corpOO6 Fri Sep 11 17 45 56 CST 2008 Fri Sep 11 17 46 35 CST 2009 o Archive detail Administrator corpOO6 Fri Sep 11 16 21 22 CST 2008 Fri Sep 11 16 21 55 CST 2008 Archive detail Administrator _corp006 Fri Sep 11 16 19 44 CST 2009 Fri Sep 11 16 20 20 CST 2009 Archive detail Administrator _corp006 Fri Sep 11 16 14 40 CST 2009 Fri Sep 11 16 15 43 CST 2009 Archive detail
36. hrough extra hard disks or attached disk array or SAN Installation Procedure 2 2 1 Install EEA on Windows Platform 1 Note Upload the installer file MessageSolution MEAHE5 6 Setup exe to the machine by ftp or other file transfer tool Double click on the file to launch the installer Follow the on screen instructions to complete the installation of EEA Itis better to use the default value during the installation The installation process should take about 10 15 minutes depending on the hardware speed During the installation configuring NTLM Authentication is optional IL MessageSolution Customer Drivon Trusind Partner 1 408 383 0100 support messagesolution com 2 3 Prepare ADS and Exchange Server In order for EEA to access all Exchange Server mailboxes the administrator must create a user account in Active Directory This account must have access to all mailboxes on the Exchange Server The administrator will enter this user information into the EEA system via the EEA administrative console EEA will use this account to access all mailboxes for archiving However to archive from a journal mailbox only skip this step and use the journal mailbox username and password instead 2 3 1 For Windows 2007 Server Open the Exchange Shell and execute the following command where server name is the name of the server where your mail store is located and Eea admin is the administrator account for the archive
37. ies i H SET com C corp002 edit Z3 Real time Archiving m alaska edit gj_admin alaska com Schedule Time Settings D florida edit gj admin florida com Archive Status i Bee Add Delete License EZ System Status MessageSolution Inc Copyright 2008 Logout 4 1 Basic Settings 4 1 1 Authentication Servers Enterprise Email Archive seamlessly integrates with Microsoft Active Directory Service ADS and standard IMAP and Pop server protocol to authenticate individual users EEA s user database can be automatically populated when using Microsoft ADS server For Exchange EEA can also obtain users mailbox folders and group information Users can choose which mailbox folders to archive 30 TM MessageSolution Customer Orion Trusted Partner 1 408 383 0100 support messagesolution com To configure Authentication Servers 1 On the left menu bar click Authentication Servers 2 Click Add to add an authentication server See Figure 23 Figure 23 8 Current path Basic Settings gt Authentication Servers L3 Authentication Servers Authentication server setting authenticates mailbox user at login time It also retrieves ry user and mailbox information if the authentication server type is LDAP Server Type Microsoft Active Directory e Domain Name exchangehosting com e g messagesolution com OU OU corp006 OU country DC ExchangeHosting DC com Server Address 10 0 0 236 SSL C
38. in corp006 com viewmessage dsfdsfds cCorpOOEUserAA COrBOOE com 127 0 0 1 2008 09 11 corpO06 adming corp006 com viewmessage dsfdsfds corpO06user2 corp006 com 127 0 0 1 2009 09 11 corpO006 admin corp006 com viewmessage dsfdsfds corp006user2 corp006 com 127 0 0 1 2009 09 11 corpO06 adming corp006 com viewmessage dstdsfds corpO006user2 corp006 com 127 0 0 1 2009 09 11 corpO006 admin corp006 com viewmessage dsfdstds corpO00buser2 corp006 com 127 0 0 1 2009 09 11 corp006 admin corpOOS com viewmessage TIE sdfsdveve corp006user2 corp006 com 127 0 0 1 2009 09 11 corpO006 adming corp006 com viewmessage test jkkeinkj corp006user2 corp006 com 127 0 0 1 2009 09 11 corpO06 admin corp006 com download dsfdsfds corpO006user2 corp006 com 127 0 0 1 2008 09 11 CorpOOE admin corpOOS Com download test jkkeinkj CorpOOEUserA CorpODE Com 127 0 0 1 2009 09 11 corpO006 adming corpO006 com download TIE sdfsdveve corp00buser2 corp006 com 127 0 0 1 2009 09 11 corp006 admin corpO006 com download sdfsd corp00buser2 corp006 com 127 0 0 1 2009 09 11 corpO06 admin corp006 com login 127 0 0 1 2008 09 11 corpO006 admin corp006 Com viewmessage ER sdfsdvcvc CorpOOEUserA CorpODE com 127 0 0 1 2009 09 11 corpO06 admin corp006 com viewmessage ER sdtsdveve corpO006user2 corp006 com 127 0 0 1 2009 09 11 corp006 corp006user1 corp006 com login 127 0 0 1 2008 09 11 corpO06 admin corp006 com login 127 0 01 2009 09 11 corpO006 admin corp006 com login 127 0 0 1 2009 09 11 corpO06 corp006user2
39. iving process from affecting email users during regular office hours 5 Enter a number in Archive messages that are more than to specify the number of days the email must age before getting archived 6 Enter a number in Archiving messages with size above for emails exceeding this size before b archived 7 If checking the Archiving messages with attachment only checkbox only emails with attachments will be archived 8 Check the Archive from Delete Retention checkbox to set up the Exchange Server to keep deleted items in Delete Retention and archive them This option is only available for Exchange Server environments 39 Customer Orion Trusind Partner IL MessageSolution 1 408 383 0100 support messagesolution com 9 After Scheduled Archiving is enabled by saving the page a checkbox at the bottom that reads Perform archiving now will show Check this box and Submit the page to begin the archiving process immediately Then go to Archive Status in the Log section to see the archive progress 10 Click Submit to save the configuration Note The initial scheduled archiving may take a long time to finish if there are many old emails in the email server EEA does not index the new emails until this round of archiving finishes therefore they cannot be searched In order to see the archiving results set the email archiving age to a larger number for instance 700 days so it will not need to pull too much d
40. lder Stor Gert Full Population H E Protocols Pause Population H E Connectors Stop Population Tools m3 Folders al Tezi View New Window From Here Cut Copy Delete Rename Refresh Export List Opens property sheet For Ehe current Properties 13 MessageSolution C Customer Drivon Trusind Partner 1 408 383 0100 support messagesolution com 3 In the Properties window select the General tab and check Archive all messages sent or received by mailboxes on this store See Figure 7 Figure 7 E Exchange System Manager e H2 sdim Waa Wm Mailbox Store EX2K3 Properties EN Ed A 7 Details Policies Security msal Exchange General Database Limits Full Text Indexing H E Global Settings E FC Recipients TE Mailbox Store Ex2k 3 Eg Servers pep EX2K3 1E Queues Default public store SBS First Storage Group ee Storage Group Public Folder Store Ez 2K 3 Browse Oo Mailbox Store E Offline address list Lj Mailboxes Default Offline Address List Browse sf Full Text In j Ey Public Folder Sti H E Protocols Ge Connectors H E Tools 3 Fold v Clients support S MIME signatures olders Display plain test messages in a fixed sized font Cancel Apply Help 4 Click the Browse button located to the right of the Archive all messages sent or received by mailboxes on this store check box The Select Recipient dialog will be displayed 14 Mess
41. me or part of a username in the search textbox and clicking Search Figure 27 Basic Settings O Z Current path Basic Settings User Management jj Authentication Servers G User Accounts Management Li Email Servers i Groups j o User Management User Accounts Archive Users Stub Users E Ge Search Add _Update Number of users 15 Page 1 of 1 Archiving Rules e Name User Name Edit Access Restore Archiving T Stub Delete n Scheduled Archiving corpO06 admin corp006admin corp006 com edit Iv Iv L IT E x Gert CorpDOB folderen corpOOBfolder rpOO5 com edit Iv Iv IT IT O Ey Policy Manager corp D6 j2 edit v Iv IT IT DI CorpOOE j3 edit Iv Iv O D D 4 System Tools e COrPODE j edit Iv Iv m IT IT EES EE corp006 user10 co Iv Iv O E DO x de adLogo corp006 user Corp com edit Iv Iv IT E E License corp006 user orp006 com ledit Iv Iv Iv Iv IT corpO006 user DOOS com ledit v IV v IT Log 3 corp006 user4 orp OB com edit Iv E E C E E Archive History corp006 users orpOOB com Jedit v Iv C O O Archive Status corp006 user6 orpO06 com edit Iv Iv IT DI IT 2 OE m COrPOOE user orp006 com edit v M DW 1 Eg Dashboard Report corp006 user8 corpOOBus orpOOB com edit M E E IT C Classification Chart corp006 user9 corp006user9 corp006 com ledit Iv Iv IT IT E Number of users 15 Page 1 of 1 Add Update 35 IM i Messagesolution Customer Drivon Trusind Partner 1
42. message size date sender recipients and more The index allows the user to quickly and accurately search through millions of emails using the built in search engine While many email archiving vendors simply use SQL Server for indexing which is not suitable for indexing unstructured data like email MessageSolution uses a powerful search engine to facilitate indexing and searching activities This delivers much faster and more accurate search results MessageSolution EEA is not limited to archiving emails from email servers that are hosted within a corporate network the archive can also archive emails from email servers that are part of a hosted service environment IL MessageSolution Customer Orion Trusind Partner 1 408 383 0100 support messagesolution com 2 1 Chapter 2 Installing EEA System Requirements Your system must meet the following requirements in order to successfully operate EEA 2 2 Intel Pentium IV Processor 1 8 GHZ or higher 2 GB RAM 4 GB recommended 40 GB free disk space make sure assign at least 20 GB of disk space for the partition where you will install EEA Network Interface Card The server to have a static IP Recommended The server can access to DNS service Recommended The machine can access the Internet The machine can connect to the Exchange Server and Active Directory Server if you plan to archive from Exchange Server Sufficient disk space for expected archive amount t
43. mpany amp Admin Account lis Hosting Admin Account 7 company Repositories E Hosting Admin edit 1j All Root Repositories a administrator edit a admin edit 02 Real time Archiving z A m java admin edit Schedule Time Settings e MEE aan me Archive Status 1 Con admin edit 3 Index i Dee License System Status 3 3 Company Repositories This page displays all the repository information for all companies including path status default path etc A green check mark under Status means this particular path can be used A green check mark under Default means this repository is active and the archiving data will be stored to this repository automatically A red X under Status means this path cannot be used See Figure 11 Figure 11 B Current path Basic Settings gt Repository E Repository Repository Management corp002 corp002 ghosting gahosting eea storage 2009081 2183626 corp002 com disk corpoo2 corp002_ethosting2 eAhosting2 eea storage 200908121848431corp002 com disk e corpoo3 corp003_g hosting gahosting eea storage 200980812183626ttcorpOO3 com disk x corpoo3 corp003_ejthosting eAhosting2 eea storage 2008081219100891corp003 com disk v corpods corp005_g ihosting gihosting eea storage 200808121847221corp005 com disk x corpns corp 05 eihosting2 eAhosting2 eea storage 200908121910091corp005 com disk v corp0d6 corp006_g ihosting gahosting eea storage 200808121847221corp0D0B com disk Corp
44. nly stub message with attachment Iv Stub message content Create a URL link in the stubbed message edit retention policy Remove message from server days old 0 means never remove from email server fo start removing from email server when above this percentage fo stop removing from email server when below this percentage Remove message from archive ess days old 0 means never remove from archive Save Reset 2 Select a policy type from the following options folder policy user policy group policy and server policy The priority order is folder policy user policy group policy and then server policy 3 Enter a name for the policy For example Finance Department policy 4 Select user or group to apply this policy to then click Add 5 Seta value of user mailbox space to control starting and stopping the stubbing action 6 Apply folder policies to the user or group 7 The rest of the fields on this screen are a combination of Scheduled Archiving Mailbox Manager and Retention policy settings Please refer Scheduled Archiving Mailbox Manager and 43 ar TM S RUE Customer Drivon Trusind Partner 1 408 383 0100 support 3messagesolution com Retention policy configuration chapters 4 3 System Tool Enterprise Email Archive provides system tools to maintain archiving system resources 4 3 1 Index This page lists the current company s index See Figure 34 1 Click Operator on the
45. nterprise productivity How MessageSolution EEA 5 6 Hosting Edition Works MessageSolution EEA is normally installed on the corporate network behind the firewall MessageSolution uses the following general approaches to archive emails 1 Access Exchange Server s database via HTTP WebDAV protocol By default Microsoft Exchange Server 2003 and 2007 enable WebDAV service It runs on IIS server through HTTP or HTTPS protocol Microsoft Exchange s WebDAV Server provides access to its Exchange databases MessageSolution EEA uses this method to access Exchange Server databases EEA uses HTTP HTTPS protocol which makes EEA very easy to deploy to the corporate network Not only EEA can support the industry standard journal mailbox archiving but EEA also supports archiving from each individual mailbox because the archive is able to access the Exchange Server databases directly 2 EEAcanretrieve emails from any standard email server via IMAP or Pop 3 protocol The administrator will configure the email server to copy every email into a particular mailbox then the EEA will periodically retrieve the emails from the mailbox 3 Using IMAP or Pop 3 the EEA can support virtually all types of email servers MessageSolution C Customer Orion Trusind Partner 1 408 383 0100 support messagesolution com After the emails are captured they are compressed and stored in the archive Then EEA indexes all fields including subject content attachment
46. onnection C Yes No Port User Name HostingAdmin ExchangeHosting com Password ALII T Retrieve All Servers T Retrieve All Users Retrieve All Groups Retrieve Folders Submit Reset MessageSoalution Inc Copyright 2008 3 Server Type Select a server type ie Active Directory server or IMAP server 4 Domain Name Enter the corporate email server domain name 5 OU Enter the distinguished name of the OU 5 Server Address Enter the hostname or IP address for the authentication server address 6 User Name amp Password For Exchange environments enter a super user s username and password This super user must have permission to access all mailboxes If the company is only archiving from a journal mailbox just enter the journal mailbox username and password For IMAP or Pop enter any username password Click Submit to save the information 7 If using ADS check the Retrieve All Users Retrieve All Groups and Retrieve Folders checkboxes to save this page configuration Goto the LDAP server to retrieve information for all the email users If a user account that has full access to all mailboxes has been entered it will also retrieve the users mailbox folders A progress bar will show the retrieval status After it is done click User Management to check the user and mailbox folders information Groups will also be populated from Domino Directory 8 If using ADS click User Management on the lef
47. ps Stub Groups User Management Ci Outgoing Email Search Add Update Chist EE Number of groups 2 Page 1 of 1 archiving Rutes D U Name Supervisor Name Edit Access Archiving Stub Delete al23 exchangehosting comlcorpDOE user edit v E v a 9456 edit Vv Vv ei 7 N lende Number of groups 2 Page 1 of 1 Add Update Log 2 Click Add to add a new group Or click edit to view an existing group The administrator can assign a user as the supervisor for this group The supervisor has permission to view all his or her group members emails 33 MessageSolution d Customer Oriven Trusind Partner 1 408 383 0100 support messagesolution com 3 The following screen shows the group information and the users in this group Figure 26 Figure 26 e Current path Basic Settings Groups ZA Groups Create Group Update Group Name g123 exchangehosting com corp006user1 corp006 com Type name of group supervisor here then click Add to add the eer Aci Remove Description Submit Reset Number of users in this group 3 RED EE ee Ae T Archiving CETHE corpO06user2 corp006 com corpO06 user2 edit Delete Employee corp006user3 corpo06 com corpO06 user edit Delete Employee v v e corp O Busert corp006 com COrpOOS user edit Delete Employee v IT Ci Update MessageSolution Inc Copyright 2008 4 User and group mapping information are generated during ret
48. rieval from ADS or LDAP server The administrator can add more users to a group in the User Management screen and edit a user The administrator can assign a user to a group by selecting a group in the available group list 34 TM MessageSolution Customer Driven Trusind Partner 1 408 383 0100 support messagesolution com 4 1 4 User Management The User Management page shows a list of all available users The archive retrieves users from the directory service The administrator may enable or disable archiving for any particular user from this page Users can also be manually added and removed Note Users should not be removed as the administrator may become the only user who can access emails from a deleted user In cases where a user has left the organization it is recommended that the administrator simply disable archiving for that particular user To configure User Management 1 Onthe left menu bar click User Management See Figure 27 There will be a list of users on the right If no users are listed either there are no users in the directory service or the LDAP Servers have not been properly configured 2 From this page users can be batch deleted and enabled disabled for archiving access to the archive and access to the Restore feature from the web interface After selecting the appropriate checkbox click Update at the bottom of the page The administrator can search for a particular user by entering a userna
49. rprise Archiving 5 6 Hosting Edition Basic Settings is List Company is Archive Status Archive Status Current path Archive Status as E RealtimeArchiving ScheduleArchiving MailboxManage a Company Repositories E JournalUser Archiving Message Count Start Date End Date EH All Root Repositories m corp006j 3 corp006 com 0 Sat Sep 12 14 49 06 CST 2009 Sat Sep 12 14 49 09 CST 2009 LN journal exchangehosting com 6 Sat Sep 12 14 49 06 CST 2009 Sat Sep 12 14 49 13 CST 2009 52 Real time Archiving Refresh Schedule Time Settings geeeescosesoseseoesessoceoeseoseseseooe 3 Index License System Status Logout Figure 18 MessageSolution i Customer Oren Trusted Partner m Enterprise Archiving 5 6 Hosting Edition Basic Settings E Current path Archive Status li List Company is Archive Status Archive Status Dn Hosting Admin Account EE cc RealtimeArchiving ScheduleArchiving MailboxManage m Company Repositories Company Archiving Message Count Start Date End Date EH All Root Repositories a corpO006 0 Sat Sep 12 14 47 12 CST 2009 Sat Sep 12 14 48 34 CST 2009 02 Real time Archiving Pete Schedule Time Settings Archive Status Index License System Status 24 MessageSolution ges Customer Drivon Trusind Partner 1 408 383 0100 support messagesolution com Figure 19 Welcome Today is Sa E O oro
50. s attachments from and minimizes the content on the email server fo KB only stub messages above this size Only stub message with attachment M Stub message content M Create a URL link in the stubbed message MailBox Manager Schedule Schedule a time to archive Every day Add Times Start Time 1 sl o Stop Time 24 sl o Remove Times O check this to immediately perform mailbox management Perform mailbox management now Submit Reset MessageSolution Inc Copyright 2008 2 Enable or disable Mailbox Manager 3 Enter a number of days to set how old the emails age in a user s mailbox before EEA removes d e the attachment and optionally removes the content from the email server Enter O to keep the archive from stubbing the email When EEA stubs an email it removes the attachments and optionally removes the content keeping email headers such as Subject Sender Recipients Date information on the email server Enter a number to stub emails above this size Enable the checkbox for Only stub message with attachment according to requirements By default the content of emails will be removed during the stub process Uncheck Stub message content box to keep the content Checking the Create a URL link the stubbed message checkbox means the stubbed email will have a URL to link to the archived email Users can click on the URL link in their email client software to open a browser to vi
51. so O lih List Company is Archive Status Archive Status as neon eder Mu RealtimeArchiving ScheduleArchiving MailboxManage Company Repositories E Company Archiving Message Count Start Date End Date EH All Root Repositories T alaska D Sat Sep 12 14 58 07 CST 2008 52 Real time Archiving Retesh Schedule Time Settings Archive Status 3 Index License System Status 25 H i MessageSolution Customer Driven Trusind Partner 1 408 383 0100 support messagesolution com 26 ar TM S RUE Customor Drivon Trusind Partrer 1 408 383 0100 support messagesolution com 3 8 Index Once in a while the search engine index needs to be re indexed due to system crashes and other unexpected errors If data is discovered to be missing when searching the archive a re index is recommended See Figure 20 To perform a re index 1 Onthe left menu bar click Index The Index is grouped by month If data appears to be missing for a particular period perform a re index 2 Selecting Attachment before performing a re index will apply the re indexing to both mail content and attachments The re index will be more efficient without selecting to re index attachments 3 Click Operator on the right or select a month Then click Start Index to start re indexing for that month 4 Select a month and click Stop Index during re indexing to stop re indexing for that month Figure 20 9 Current path Search Emails gt
52. support messagesolution com MessageSolution Inc U S amp Canada Direct 1 408 383 0100 1851 McCarthy Blvd Suite 105 Milpitas CA 95035 www MessageSolution com U S amp Canada Toll Free 1 888 858 7903 International 1 510 229 8588 MessageSolution age Customer Oriven Trusted Partner Message Solution Enterprise Email Archive Hosting Edition Administrator User Manual Copyright C 2009 MessageSolution Inc All Rights Reserved IL MessageSolution Customer Orion Trusind Partner 1 408 383 0100 support messagesolution com Table of Contents ET E ME 4 ABOUT MESSAGESOLUTION EEA 5 6 HOSTING borrION esses nnn 4 HOW MESSAGESOLUTION EEA 5 6 HOSTING EDITION WORKS eene enne nnns 4 Glue 6 INSTEL ING BEA er ee ee HUP 6 2 1 SYSTEMREOUIREMENTS eeuse esse sesse ee ee ee ee ee ee ee see ee ee ee ee ee ee ee ee ee ee dee AAR Ee ee ee ee ee ee ee ee ee a nnn nnns 6 2 2 INSTALLATION PROCEDURE ccccsssccccesssscccccesssseeecesesseeecceseseeeceeessaeeeceesssseeeceeesaeeeceeseaeeeceeens 6 2 2 1 Install EEA on Windows Platform eie eege 6 2 3 PREPARE ADS AND EXCHANGE SERVER I ee enn nnne ee ee ee ee ee sss ee ee ee ee ee ee 7 2 3 1 For Windows 2007 Server ee ese ee ee ee ee ee ee ee ee RR ee ee ee RR ee ee ee RR ee 2 3 2 For Windows 2003 Servet ses ennie seges es ee iis ee ee De Ge Ee ei ge ee Go Ee we
53. t menu to see a list of users Click Edit on any of the users to see the detailed information about a particular user 31 Customor Drivon Trusind Partrer TM MessageSolution 1 408 383 0100 support messagesolution com 4 1 2 Email Servers On this screen the administrator can add email servers for archiving EEA will retrieve emails from the email server added on this screen See Figure 24 Figure 24 Current Path Basic Setting gt Email Servers Type supervisor here and click add to add a supervisorSet up the email server and domain information for archiving v Email Servers Email Server Type Name Domain Name exchangehosting com Mail Server Host e g mail messagesolution com 10 0 0 236 SSL Connection ves C No Part 443 City Submit Reset Test Connection User Name Password Access protocol POP3 Connect MessageSolution Inc Copyright 2008 To configure Email Servers 1 On the left menu bar click Email Servers Then press Add to add the email server 2 Enter the appropriate information according to the email server e Name Enter a name for the email server The name must be unique if archiving from multiple email servers e Domain Name Enter the email server domain e Mail Server Host Enter the email server hostname or IP address e Port The archive uses the port to access the email server The default port is 80 typically used with Exchange Server We

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