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1. Trademark ownership information Solution ID TAUS0651592EN Solution Usage 0 Description When browsing to the web interface from a Macintosh the browser does not pull up the information correctly and no selections can be made Solution Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 39 CAUSE There is a compatibility problem with Microsoft Internet Explorer and Safari browsers when accessing the NIC SOLUTION Download and install Mozilla browser for Macintosh systems Trademark ownership information Solution ID TAUS0652702EN Solution Usage 0 Description How to store PCL fonts onto the print system hard drive or compact flash card Solution To store a PCL font onto the IP controller hard drive or compact flash card on legacy Konica models the following prerequisites are necessary 1 The actual font or bar code must be purchased by the user 2 The font must be a PCL font or can be a PCL Soft font If it is a Soft font the font must first be edited to make it a PCL font then it can be modified for storage on the IP unit 3 The workstation used to edit the file must be equipped with DOS Dos editor Notes a Follow this step by step procedure for the complete installation procedures and for the proper parts ordering procedures b To view this PDF hyperlink Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com
2. f Right click the Print Spooler service and then click Start if it is stopped g Quit Computer Management 2 Test whether the issue is resolved If the issue is resolved the remaining steps are not required If the issue is not resolved go to step 3 and then follow the remaining steps 3 Start the computer in Safe Mode For additional information about how to start the computer in Safe Mode click Start click Help and Support type safe mode in the Search box press the ENTER key and then click the Start Windows in Safe Mode topic 4 Start Microsoft Windows Explorer then delete all the files and the folders in the following where C is the drive that Windows XP is installed C Windows System32 Spool Printers C Windows System32 Spool Drivers w32x86 5 Start Registry Editor To do this click Start click Run type regedit in the Open box and then click OK WARNING If Registry Editor is used incorrectly serious problems may occur that require reinstallation of the operating system Microsoft cannot guarantee that problems can be solved that result from using Registry Editor incorrectly Use Registry Editor with extreme caution 6 Locate and expand the following registry key HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Control Print Environments Windows NT x86 View the list of subkeys There should only be the following subkeys Drivers Print Processors 7 If there are any subkeys other than the subkeys that are listed in step
3. 10 Enter User Name This is the account name that you use to log onto the PC for which you are setting up the Scan to PC SMB Example D809FBC 11 Enter Password This is the password that goes in conjunction with the account that you use to log onto the PC for which you are setting up the Scan to PC SMB 12 Enter No This is the numerical number that the account will be set up under on the machine Example 66 13 Select ENTRY ANDAR Ww NOTE All the previous information is case sensitive and must be spelled correctly If the previous is done correctly you should have account TEST on the machines operation control panel under the Scan Server PC SMB tab To actually scan to the PC SMB perform the following 1 At the machine select Scan Server 2 Select PC SMB 3 Select the Alphabetical letter that you filed the NAME under step 6 TEST select the account TEST The lit Start button should now go from amber to green 4 Place the documents in the ADF or on the platen glass and press the start button Documents should now be scanned to the folder that was set up on the PC Burger7145 step 9 5 To view the files scanned to the folder on the PC click on the Folder step 9 then click on the file in the folder NOTE When using XP Home the following options must be checked 1 Share this on the network 2 Allow network users to change my files For more information see solution ID 00169033 Solution ID TAUS0638592EN Solu
4. KONICA MINOLTA SSD SUPPORT SOLUTIONS IP 424 ALL ACTIVE SOLUTIONS September 2007 This document contains information that was exported directly from Konica Minolta s SSD Support knowledge base Some solutions may contain hyperlink references which originally contained links to graphic or text files If you wish to view these files you must access the solutions via SSD CS Expert Support on Konica Minolta s website www kmbs konicaminolta us Legal Notice This document is designed as a diagnostic tool primarily for Konica Minolta s support personnel and authorized service representatives Konica Minolta recommends that all service be performed by an authorized service representative Users are responsible for seeking advice of a Konica Minolta authorized service representative regarding the information opinion advice or content of this document USER AGREES THAT USE OF THIS DOCUMENT IS AT USER S SOLE RISK AND THAT THIS DOCUMENT IS PROVIDED ON AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND INCAPABLE OF EXCLUSION IN NO EVENT WILL KONICA MINOLTA OR THOSE ACTING ON ITS BEHALF BE LIABLE FOR ANY DAMAGES INCLUDING WITHOUT LIMITATION DIRECT INDIRECT INCIDENTAL SPECIAL CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE O
5. 3 times to return to the normal copy mode AARON Trademark ownership information Solution ID TAUS0640861EN Solution Usage 0 Description Unable to print using finisher features after updating from Mac version 9 x to Mac version 10 3 x Solution CAUSE The 10 2 x Mac driver was installed and will not operate correctly in a Mac 10 3 x environment SOLUTION Download and install the Mac 10 3 x driver This driver is located on KonicaMinolta s FTP site URL ftp kbtdigital kx15 ftp konicabt com Trademark ownership information Solution ID TAUS0641543EN Solution Usage 0 Description When scanning mixed originals to box the retrieved documents are rotated when viewed Solution CAUSE An incorrect original direction default is chosen SOLUTION To change the original direction default perform the following 1 Access the Key Operator mode 2 Select Scanner Select Initial setting Scroll down to Orig direction default Select EDIT until the desired default is displayed Select RETURN three times to return to copier mode Oo ow Solution ID TAUS0641578EN Solution Usage 0 Description Is the TWAIN driver compatible with Macintosh Solution The TWAIN driver is not compatible with Macintosh Trademark ownership information Solution ID TAUS0641896EN Solution Usage 0 Description N33 and N35 errors when scanning to PC SMB Solution CAUSE Antivirus software is running and preventing
6. use URL http www microsoft com whdc hcl default mspx Select the appropriate operating system select search by manufacturer and enter Konica Minolta Resulting list is the most up to date resource available Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0639831EN Solution Usage 1 Description How to Scan to PDF mixed size original documents via HDD E mail or FTP to the correct paper size for printing Solution To properly Scan to PDF mixed sized original documents for proper paper size printing the following settings must be applied 1 Documents must be scanned in at either 200DPI or 600DPI when printing using the Visual PostScript Driver 2 RADF Frame Erase in the Key Operator memory switches must be set to NONE 3 Mixed Original must be selected under the SPECIAL ORIGINAL function selection Notes a If Frame erase is desired for Copy Mode setup a Job Memory Auto Recall option with the Frame erase setting under the APPLICATION functions b Printing mixed sized PDF documents requires that the PDF be printed from a full version of Adobe Acrobat 5 0 or 6 0 and the selection for CHOOSE OUTPUT TRAY BY PDF PAGE SIZE must be selected From Adobe Acrobat 5 0 the selection for
7. while pressing the 4 and 7 keys Enter 0 9 3 and press the START key Power the machine OFF ON ONOAP AN Note L Detect must be performed following this operation which may require replacing the developer in the developer unit If this does not resolve the issue replace the memory board 40LA 9110 Solution ID TAUS0638857EN Solution Usage 2 Description Spooler subsystem app has encountered a problem and needs to close message following installation of the PCL driver on a Microsoft Windows XP workstation with a small inkjet printer connected via a parallel connection Solution CAUSE A third party printer driver or a third party service prevents adding printers or the third party printer driver or third party service affects the functionality of a newly installed printer Note As an example this issue may occur if the Lexmark print service LexBce Server service is installed and is running on the computer before another printer is added SOLUTION To resolve this issue follow these steps 1 If the Lexmark print service is installed on your computer turn off the LexBce Server service To do this a Click Start right click My Computer and then click Manage b Expand Services and Applications and then click Services c In the right pane right click LexBce Server and then click Properties d On the General tab in the Startup type list click Disabled e Under Service status click Stop and then click OK
8. 6 follow these steps a On the File menu click Export b In the File Name box type a descriptive name for this key and then click Save for example type WindowsNTx86regkey Use this backup of the HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Control Print Environments Windows NT x86 registry key to restore the key if any problems occur after completing this procedure c Delete all the subkeys other than the subkeys that are listed in step 6 To do this right click each subkey that is not on the list and then click Delete Click Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 Yes when prompted to confirm the deletion 8 Locate and then expand the following registry key HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Control Print Environments Windows NT x86 Drivers The registry entries for the printer drivers that are installed on the computer are stored in the Version x subkey or subkeys where x is a number typically 2 or 3 9 Expand the Version x subkey or subkeys and then delete the printer driver entries To do this right click each printer driver subkey and then click Delete Click Yes when prompted to confirm the deletion 10 Locate and then expand the following registry key HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Control Print Monitors View the list of subkeys There should only be the following subkeys for the default print monitors BJ Language Monitor Local Port PJL Language Monitor
9. Database Options see list 4 Resynchronize Database files Trademark ownership information Solution ID TAUS0629080EN Solution Usage 0 Description Print Monitor Utility 2 PMU2 does not discover the IP424 Solution The NSSG lab has tested PMU2 ver 2 1 11 and confirmed that it does not discover the IP424 controller Konica Minolta Business Technologies will not pursue this issue any further Solution ID TAUS0629176EN Solution Usage 0 Description Can PC SMB be configured without an IP424 controller Solution An IP424 in not required for the PC SMB function The NIC is actually a part of the mainbody functions Solution ID TAUS0629329EN Solution Usage 0 Description How to retrieve a file from a Scan to HDD box using FTP Solution To retrieve a file from a Scan to HDD box using FTP perform the following 1 Open a command prompt 2 Type FTP 10 0 0 0 3 Type scan and press Enter 4 Type the box number when prompted for the password and press Enter 5 Type dir and press Enter 6 Type get and the complete file name Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 25 7 The file a can now be retrieved from the computers root normally the C drive drive Solution ID TAUS0629543EN Solution Usage 0 Description Scantrip utility information Solution Konica has developed an FTP download utility called Scantrip This utility allows downloading of files fro
10. Scan to PC from functioning properly SOLUTION Add the TCP IP address of the printer to the antivirus software exceptions list Trademark ownership information Solution ID TAUS0641913EN Solution Usage 0 Description Is Scan to E mail supported in a Macintosh environment running TCP IP Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 33 Solution Scan to E mail is supported in a Macintosh environment running TCP IP Trademark ownership information Solution ID TAUS0642126EN Solution Usage 0 Description Scrambled characters when printing from Adobe Acrobat using the PCL driver Solution CAUSE The fonts used in the document are not resident on the local PC SOLUTION When printing in Adobe Acrobat click on Advanced button in print properties then choose Print as Image Trademark ownership information Solution ID TAUS0642261EN Solution Usage 0 Description Is scan to PC SMB supported in a Novell environment Solution Scan to PC SMB in a Novell environment is not supported as the necessary protocol is not installed on a Novell Server or client The following information are the specifications as of 9 08 04 for PC SMB scanning 1 Supported environment a Connection to file sharing server in broadcast domain b SMB TCP IP shared folder of Microsoft Windows 98 ME NT4 2K XP 2 Non supported environment a Network beyond router b SMB other than TCP IP N
11. Standard TCP IP Port USB Monitor 11 If there are any subkeys other than the subkeys that are listed in step 10 follow these steps a On the File menu click Export b In the File Name box type a descriptive name for this key for example type MonitorsRegkey and then click Save Use this backup of the HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Control Print Monitors registry key to restore the key iif any problems occur after completing this procedure c Delete all the subkeys other than the subkeys that are listed in step 10 11 To do this right click each subkey that is not on the list and then click Delete Click Yes when prompted to confirm the deletion 12 Ifa local printer is attached disconnect the printer cable from the computer and then restart the computer 13 Verify that the Print Spooler service is running To do this follow these steps a Click Start right click My Computer and then click Manage b Expand Services and Applications and then click Services c In the right pane right click the Print Spooler service and then click Start if it is stopped d Quit Computer Management 14 Reconnect the printer cable to the computer add the printer and try to print a test page To add the printer follow these steps a Click Start and then click Printers and Faxes b Click Add a printer The Add Printer Wizard starts c Follow the instructions in the Add Printer Wizard to install the printer Notes F
12. U S A Inc September 2007 10 SOLUTION To check PostScript Pass through perform the following 1 Access Printer listing window Right click on the IP424 Visual PostScript driver Select Printing Preferences Click on PostScript Tab Click on PostScript Options button Check Use PostScript Pass through Click OK Click Apply ONDIN Trademark ownership information Solution ID TAUS0627360EN Solution Usage 1 Description What is the password for the IP424 web utilities Solution The password for the web utilities is the 7222 7228 7235 main body Key Operator default password 0000 Solution ID TAUS0627363EN Solution Usage 1 Description Unable to use Scan to FTP feature Files will not transfer from the machine to the folder on the FTP server The FTP server log file indicates 550 Cannot STOR No permission Solution CAUSE The root directory to the FTP server in incorrectly input on the operation panel of the mainbody SOLUTION In the file path entry on the op panel screen define the root directory as Note If attempting to enter the file path to the actual folder located on the FTP server i e c konica an error will occur and will be present in the log file of the FTP server utility for example STOR c konica 1493 pdf asked to upload c konica 1493 pdf in c konica Access denied 550 Cannot STOR No permission QUIT 221 Bye bye The reason for this is the FTP
13. Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0627368EN Solution Usage Description IP424NIC unable to print Solution CAUSE The RAW Port Setting for the IP424NIC is configured to 10001 SOLUTION Configure the RAW Port Setting to 9100 To configure the port to 9100 perform the following 1 Access the printer properties by clicking on Start Settings and then Printers 2 Right click on the IP424 print driver and then click on Properties Click on the Ports tab Click on Configure Port In the Raw Settings Port Number change this setting to 9100 Click on OK and then Close oOo Ww Solution ID TAUS0627373EN Solution Usage Description How to reset the password on the NIC if it has been changed Solution To reset the 7222 7228 7235NIC via the web browser perform the following 1 Access the Web utilities 2 Select Network Setup 3 Select Reset To reset the 7222 7228 7235 network card to factory default using the main body perform the following Access the 47 mode power the copier OFF ON while simultaneously holding the 4 and the 7 keys Using the keypad enter address 119 Press the START button Power the machine OFF ON to exit the 47 mode PONS Solution ID TAUS0627374EN Solution Usage Description How to capture pr
14. a printer with the printer module and either loan the USB or PC Card adapter to the customer or allow them to purchase the adapters This eliminates the inconvenience of having to save to floppy disk or CD R the potential for viruses and associated cost when using rental PCs and the need to wait in line during peak periods to use these services It also eliminates formatting problems that can be encountered when using different versions of word processing and spreadsheet programs Notes 1 Bluetooth print devices use a standard Centronics interface Certain external print controllers utilize a DB25 interface A DB25 to Centronics adapter is required for Bluetooth printing on these devices and must be purchased from a third party supplier 2 To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0640317EN Solution Usage 0 Description Unable to Scan to PC SMB only to certain clients on the network Solution CAUSE The TCP IP protocol is not functioning properly SOLUTION Remove the TCP IP properties from the client PC and then re install the TCP IP protocol 1 Right click My Network Places and select properties 2 Right click Local Area Connection and select properties 3 Highlight Inter
15. adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0643817EN Solution Usage 0 Description When using a JetDirect 300X what port setting is needed Solution The JetDirect needs to be set to Centronics Trademark ownership information Solution ID TAUS0643818EN Solution Usage 0 Description How to set JetDirect from Bitronics to Centronics with HP JetAdmin version 03 42 00 Solution Note The IPX SPX name or TCP IP address must be assigned before changing the parallel port mode to Centronics To change the JetDirect from Bitronics to Centronics perform the following 1 Open JetAdmin Highlight the device Click on Device from the menu options Click on Modify Click on Next twice Select Centronics under the Parallel Mode Speed of connection setting Click on Finish Click on OK to save changes Note The scanning option will not function with the HP JetDirect The KN303 is needed for scanning ONOARWN Trademark ownership information Solution ID TAUS0645290EN Solution Usage 0 Description Unable to connect to a shared LPR port on a Windows 2000 server Event ID 2005 LPR print monitor failed to open a temporary file while spooling output to port IP address the system may be low on disk space or the Spool directory is write protected Solution PROBABLE CAUSES 1 Inappropriate permiss
16. field Click Select button Click OK twice Verify redirected port can be selected within Print to following port drop down menu within print driver properties Click Apply button to accept the change ONDINA WN SPECIAL NOTE Solution provided by Victor Miranda Integration Specialist KBT Long Island Solution ID TAUS0628202EN Solution Usage 0 Description Unable to remove the IP P2P peer to peer utility on a Microsoft Windows XP workstation Solution CAUSE The IP P2P Utility is not compatible with Windows XP or Windows 2000 The UNIX print services that are included as a part of Windows XP and Windows 2000 can be used as an alternative to the IP P2P Utility SOLUTION In the case of Windows XP the P2P program will not install correctly therefore it cannot be uninstalled In order to remove the utility instances of P2P must be manually removed from the registry of the PC Trademark ownership information Solution ID TAUS0628231EN Solution Usage 0 Description Unable to Browse to the NIC when Enhance Security is enabled Solution CAUSE Unable to Browse to the NIC when Enhance Security is enabled SOLUTION This is normal operation when Enhanced Security is enabled Solution ID TAUS0628317EN Solution Usage 0 Description N 32 error when SMB scanning to a Microsoft Windows NT 2000 or XP workstation Solution CAUSE Incorrect host name for the destination PC Copyright 2007 Konica Minolta Bu
17. is checked Solution CAUSE When Scantrip is closed it checks to see if the Save Current Settings is enabled If it is enabled Scantrip will save all settings except the Auto Polling checkbox setting SOLUTION This is correct operation for Scantrip Due to the numerous requests the SEC is now looking into adding this feature into the next version of Scantrip Please continue to monitor Konica SEC website URL http Awww sec konicabt com main html for the availability of the new Scantrip version Solution ID TAUS0629548EN Solution Usage 0 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 26 Description Scantrip utility is only partially displayed after clicking the CHECK button Solution CAUSE Large Fonts are selected on the Microsoft Windows 9x NT desktop SOLUTION Set the font size to Small Fonts 1 Right click on the desktop Click Properties In the Display Properties window click the Settings tab Click the Advanced button Hit the down arrow on the Font Size pull down menu Select Small Fonts Click Apply then OK do not select restart Click OK Note Scanning utilities Scantrip and Scantrip Admin are now posted on the Konica SEC website URL http www sec konicabt com main html Oo SLO OT E WN Trademark ownership information Solution ID TAUS0629594EN Solution Usage 0 Description LPR printing is slow or hangs with Microsoft Windows NT 4 0 D
18. ownership information Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 14 Solution ID TAUS0630706EN Solution Usage 1 Description How to set up SMB PC Scanning Solution To set up scan to PS SMB perform the following 1 Using a web browser browse out to Konica Web Utilities Version 3 0 page of the machine via the IP address Example 10 5 1 214 2 Select Address Book Enter the Key Operator Password Example 00001111 Hit Apply Select PC SMB Enter Name This is the name that will show up on the machines control Panel Example TEST Enter Character to search This would be the alphabetical letter shown on the machine that would locate the name that you just created Enter Host Name This is the name of the computer that you want to set up the Scan to PC SMB on To view this information right click on My Computer Properties and Network Identification Example PW Burgermister 9 Enter Folder This is the name of the folder that you will create on the computer example Burger7145 that will be receiving the scanned files from the account NAME step 6 set up on the machine to which the Scan to PC SMB is set up for To create a folder on the desktop right click on the desk top move to New and then click Folder Once this folder is created on the PC it must be shared out to do this right click on the newly created folder click sharing select Share this folder Apply then O K
19. ownership information Solution ID TAUS0642650EN Solution Usage 0 Description Print jobs are stuck in the queue as the Microsoft Windows server or workstation is waiting for machine status to change to ready from the feedback condition of Add Paper for example Solution CAUSE SNMP status enabled on the print driver installed on the server With this enabled the print queue constantly monitors SNMP printer feedback door open paper tray empty etc The feedback from the machine may not be in real time resulting in locking the print queue on the server or workstation hosting the printer SOLUTION Disable SNMP status on the print driver 1 From the printers folder highlight the printer object right click and select properties 2 Select Ports 3 Configure Port 4 Uncheck SNMP Status Enabled Trademark ownership information Solution ID TAUS0642732EN Solution Usage 0 Description Is tab printing available on a Macintosh Solution Tab printing is not available on a Macintosh as there are no options in the driver for tab setup or printing Trademark ownership information Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 35 Solution ID TAUS0643204EN Solution Usage 0 Description KP Utility information Solution KP Utility information Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www
20. products acrobat readstep2 html Solution ID TAUS0700244EN Solution Usage Description How to determine what version of Sun Java is installed on a Microsoft Windows workstation Solution To determine what version of Sun Java is installed perform the following 1 From a command prompt type java version 2 Press Enter 3 The version of Sun Java will be indicated If the command is not recognized then Sun Java is not installed Solution ID TAUS0700635EN Solution Usage Description Unable to print CanPING and browse the NIC Solution CAUSE The memory parameter board has failed SOLUTION To receive a replacement NVRAM or BRU chip please send the failed NVRAM BRU chip along with the Image Processing data and the completed BRU form see attached to the following address KMBS 550 Marshall Phelps Rd Windsor CT 06095 Attn C105 Clint Marquardt Notes 1 Ifunable toacquire a copy of the Image Processing data include the machine serial number and total count Also provide the following information a ls a coin vendor connected to the machine b ls an HDD installed in the machine c ls the additional 256MB memory installed in the machine d Did the code occur at power up or when waiting printing or scanning 2 The replacement NVRAM will not have the machine total count programmed Since there is no procedure for programming the total count the mechanical counter will have to be used to get the actual
21. server already has c konica defined as the root directory This does not have to be redefined on the machine in fact doing so will result in the machine attempting to place files in a directory called c konica c konica which does not exist on the FTP server Screen shot of the operation panel Link for internal use only RUN v PDFfiles AcroRd32 exe V pdffiles scan to ftp pdf Solution ID TAUS0627370EN Solution Usage 1 Description How to reset the 7222 7228 7235 network card to factory default Solution To reset the 7222 7228 7235 network card via the web browser perform the following 1 Access the Web utilities 2 Select Network Setup 3 Select Reset 4 Power the machine OFF ON to exit the 47 mode To reset the 7222 7228 7235 network card to factory default using the main body perform the following 1 Access the 47 mode power the copier OFF ON while simultaneously holding the 4 and the 7 keys 2 Using the keypad enter address 119 3 Press the START button 4 Power the machine OFF ON to exit the 47 mode Solution ID TAUS0627371EN Solution Usage 1 Description IP424NIC reasons why the NIC print server card may not connect to a Novell NDS server Solution To determine the reason why the NIC card may not connect to a Novell NDS server check the following Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 11 1 The SET reply to request for nearest server setting is n
22. shared folder on the client the driver files will then be pulled over to the server to support other 32 bit clients when igrating the driver files 30 BRWN Note It is important to install the same type of driver on the client to match the driver installed on the server Trademark ownership information Solution ID TAUS0621203EN Solution Usage Description How to set up Scan to E mail using Novell GroupWise Solution Novell GroupWise E mail servers will not accept unvalidated transactions from any source Post office security has two settings low the default and high It is recommended to set the security to high for a variety or reasons If an account has no password and the post office security is set to low any user whether authenticated or not will be able to access the account by simply supplying the user name Solution ID TAUS0626053EN Solution Usage Description After installing the PCL or Adobe PostScript driver on a Microsoft Windows 2000 XP or 2003 server workstation certain property tabs are displayed in a foreign language i e German Spanish etc Solution CAUSE The print driver was corrupted during the installation process SOLUTION To remove the corrupt print driver perform the following 1 Print out a test page of the driver for the listing of additional files being used 2 Delete the printer icon from the Printer window 3 From the Printer window select File Server Properti
23. then select KEYOPE mode Select SYSTEM INITIAL Select DOCUMENT FOLDER Select SYSTEM BOX OPTIONS Select OPTION SETTINGS Press the Edit icon to select the desired time None 12hrs 1 day 2 days 3 days 4 days 5 days 6 days 7 days or 30 days and press OK Press RETURN 3 times DDN E ON Solution ID TAUS0643440EN Solution Usage 1 Description N87 code is displayed when attempting to scan to FTP Solution CAUSE FTP folder rights are not assigned correctly SOLUTION Full rights read write delete append must be assigned to the folder by the FTP administrator for the machine to be able to place items in that folder Note To test folder rights log on to the FTP server using a browser or FTP client from a workstation Copy a file to the folder then delete that file Solution ID TAUS0645056EN Solution Usage 1 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 19 Description Are Macintosh OS 10 4 drivers available or can OS 10 2 10 3 drivers be used on OS 10 4 Tiger Solution At this time Macintosh OS 10 4 Tiger drivers are not available for this product OS 10 2 10 3 drivers will not install correctly in Mac OS 10 4 The generic Apple PostScript driver will work but finishing features are not available Trademark ownership information Solution ID TAUS0651562EN Solution Usage 1 Description Microsoft certified printer drivers PCL PostScript PostScript P and PostSc
24. to print and staple mixed sized documents of 8 5x11 and 8 5x14 Solution CAUSE The 8 5x11 pages by default are formatted for long edge feed LEF if the print data stream sees that the print engine has an 8 5x11 LEF tray installed This will always occur even if there is an 8 5x11R short edge feed SEF tray installed as well Therefore the message to release the staple mode occurs because of the conflict of attempting to staple 8 5x11 LEF and 8 5x14 papers This is physically impossible by the finisher SOLUTION There are two scenarios to consider 1 If printing via the IP424 PCL driver slightly withdraw the8 5x11 LEF paper tray s This will force the print data to be rotated to accommodate the 8 5x11R SEF paper tray 2 If printing via the IP424 Visual PostScript driver select an OUTPUT PAPER SIZE of 8 5x11R from the PRINTER PROPERTIES amp gt SETUP tab This selection will force the IP424 to rotate the image for 8 5x11R SEF paper therefore allowing the stapling of 8 5x11R and 8 5x14 papers Note The IP424 PCL driver will not be changed to have the same operation as the IP424 Visual PostScript driver SSD has informedKonica Minolta Engineering in Japan of this issue their findings indicated that it is impossible to incorporate this option with the IP424 PCL driver Trademark ownership information Solution ID TAUS0639646EN Solution Usage Description Test results when printing from PrintShop Mail version 5 Test
25. to the 7222 7228 7235 and turn ON the main switch Note If the firmware is already installed on the CF it must be deleted before rewriting When the files are deleted a RECYCLED directory is created on the CF which will not allow the IP to boot Therefore perform following on the PC then follow steps 8 to 10 above Delete RECYCLED operation Use SHIFT DEL button to delete CF firmware To confirm version use the following procedure 1 Touch the Printer Set key to display the main screen Touch the number key for Test Print Menu and then touch OK 2 Touch a number key for Config Data and then touch OK 3 Among the version information in the outputted Config Data the following items show the versions Startup 25 9 0 firmware version PS 6 0 1 PS version Solution ID TAUS0627366EN Solution Usage 2 Description Microsoft Windows 2003 Server printer driver support IP424 Solution Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 Microsoft Windows 2003 Server printer driver support list Notes 1 The latest version print driver is available for download from the Support amp Drivers URL http kmbs konicaminolta us eprise main KMBS Support_Center Home section on the public web site or the Konica Minolta FTP site URL ftp kbtdigital kx15 ftp konicabt com 2 To view the above PDF s Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe
26. 3 TRAY4 SHEETFEEDER PJL SET BACKCOVER OFF ON PJL SET BACKPRINT OFF ON PJL SET BACKTRAY MANUAL TRAY1 TRAY2 TRAY3 TRAY4 PJL SET WAIT OFF ON PROOF PJL SET IMAGESHIFT OFF ON Notes 1 These codes are case sensitive 2 The information in parentheses is the additional options that are available which each PUL command 3 Certain combinations of commands such as double staple side and tabloid size paper are not possible given the physical limits of the machine If selecting some of these illegal combinations the unit will either drop one of the selections or indicate an error condition 4 The commands listed above are Konica specific 5 A listing of common universal PCL commands can be found in the HP Technical Reference Manual The IP432 conforms to HP PCL 5E standards 6 If additional PJL commands are required please contact NSSG 7 To view the above links Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0638543EN Solution Usage 0 Description Incorrect font downloaded when printing a file from a Macintosh 10 2 8 or 10 3 x running Adobe InDesign version 2 0 Solution CAUSE Incorrect setting in InDesign 2 0 SOLUTION Select print and within the options box under Graphics is a b
27. CHOOSE OUTPUT TRAY BY PDF PAGE SIZE is found within the ADVANCED option which is located on the lower left corner of the initial PRINT Window From Adobe Acrobat 6 0 the selection for CHOOSE PAPER SOURCE BY PDF PAGE SIZE is selectable from the initial PRINT Window Trademark ownership information Solution ID TAUS0640031EN Solution Usage 1 Description How to create an EPS Encapsulated PostScript document to use as a background form when printing from the PostScript driver Solution To create EPS files from any Microsoft Windows application install a PostScript printer driver 1 From the Start menu select Settings and then Printers 2 Double click the Add Printer icon The Add Printer wizard will appear Click Next Choose Local Printer and click Next When the list of printer brands and models is displayed select a color PostScript printer e g Konica Minolta Visual PostScript drive Click Next From the list of ports choose FILE Click Next In the next screen when asked whether you wish this to be the default printer select No Click Next Do not print a test page Click Finish Once the printer icon has been created you should give it a new name e g EPS printer Right click the icon and choose Rename Right click the icon and choose Properties 10 Select PostScript Under PostScript Options choose Encapsulated PostScript Note Whenever creating an EPS file simply open the documen
28. F THIS DOCUMENT Copyright 2007 Konica Minolta Business Solutions U S A Inc Solution ID TAUS0627380EN Solution Usage 1 Description How to change the network speed of the IP424 internal NIC Solution To change the network speed of the NIC perform the following 1 Enter http the printer s TCP IP address nic speed in the Address window of the browser 2 The Force Network Speed page opens and the NIC speed can be changed to Auto Detect 100 Mbits or 10 Mbits 3 Once the speed is selected enter sysadm as the password and click Apply to accept setting 4 If the setting is performed correctly the Update Successful page opens Trademark ownership information Solution ID TAUS0638769EN Solution Usage 2 Description The print operation slows down system lock up NIC drop off occurs and or F70 01 is displayed Solution CAUSE Improper IC7 operation on the system board prevents proper network LSI operation which causes the system to lock up if network traffic is heavy SOLUTION Replace the system CB p n 27NA 9303 Note Serial Number cut in 27NE01501 Solution ID TAUS0656768EN Solution Usage 22 Description What Konica Minolta print drivers will come bundled with Microsoft Windows Vista and what is the release schedule for Vista compatible drivers Solution Please refer to the Windows Vista Hardware Compatibility List for Printers amp amp Scanners and the attached PDFs For EFI legacy products
29. FS sharing on Novell Netware cannot be connected Trademark ownership information Solution ID TAUS0642401EN Solution Usage 0 Description How to print a Registered FTP List Solution To print a Registered Box List perform the following 1 Access the Key op mode 2 Select 3 SCANNER Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 34 3 Select 2 LIST 4 The display panel will change to the normal copy screen and automatically print the list Solution ID TAUS0642409EN Solution Usage 0 Description How to print a Registered E mail List Solution To print a Registered Box List perform the following 1 Access the Key op mode 2 Select 3 SCANNER 3 Select 2 LIST 4 The display panel will change to the normal copy screen and automatically print the list Solution ID TAUS0642415EN Solution Usage 0 Description How to print a Registered FTP List Solution To print a Registered Scan to PC SMB List perform the following 1 Access the Key op mode 2 Select 3 SCANNER 3 Select 2 LIST 4 The display panel will change to the normal copy screen and automatically print the list Solution ID TAUS0642518EN Solution Usage 0 Description N57 is indicated when Scanning to E Mail via a Microsoft Exchange Server Solution CAUSE Anonymous Authentication in not enabled SOLUTION Enable Anonymous Authentication on the Exchange Server Trademark
30. Inquiry to WINS server c Inquiry by Broadcast d Imhost in Local PC NetBIOS version of host file in Domain e Confirmation of host file in local PC f Inquiry to DNS Note 7145 7222 7228 7235 only support Inquiries by Broadcast Therefore this cannot be connected to a server beyond a router that cannot be reached by Broadcast 4 Restrictions of SMB Protocol a On Windows Network there are various version protocols for authentication Note 7145 7222 7228 7235 cannot connect to the server that requires NTLMO0 12 higher level protocol since these models support only LANMAN 2 0 Windows 98 User Level Sharing Windows 2003 Domain 5 Restrictions of identification a Ithas been confirmed that mounting CIFS of non Windows e g SAMBA on UNIX LINUX CIFS sharing on Novell Netware cannot be connected Trademark ownership information Solution ID TAUSO639660EN Solution Usage 1 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 16 Description Microsoft Certified Konica Minolta printer drivers Solution Microsoft Certified Konica Minolta printer drivers This document lists products that have a digitally signed driver available The list is subject to changes Please confirm the latest Windows Catalogs are checked before making any determination of MS Certification The Windows Catalogs are the comprehensive listings for Windows XP Windows Server 2003 and Windows 2000 To view the Windows Catalogs or HCL
31. S control characters are preceded by a P command So to enter the 0x01 enter in DOS P PA Here is an example If downloading a 9756 bytemacro without the header amp amp trailer information with an ID of 950 then the finished maco file would be BMACROLD 950 9756 Macro Data C Save the modified macro file file and send it down as a binary download via either LPR ol option or through the parallel port b option The data must be sent as binary data in order for this to work properly Solution ID TAUS0651927EN Solution Usage Description Cannot select fax mode using the IP424 PCL version 4 4 8a Pop up Password Print with Printing Password Required enabled under Options tab Solution CAUSE Erroneous abnormality with the IP424 PCL driver version 4 4 8a SOLUTION This problem has been corrected with the IP424 PCL version 4 4 17a IP424 PCL driver version 4 4 17aisavailable for download from the SSD support home page 1 Login in via www mykonicaminolta com 2 Select the Service link located on the top of the page 3 Select the SSD link located on the left 4 Select the SSD Home Page link located in the middle of the page 5 Select the Download MSDS Drivers Firmware and more link located on the left Trademark ownership information Solution ID TAUS0655608EN Solution Usage Description Are Konica Minolta MFPs compatible with Category 6 cable standard Solution Konica Minolta MFPs are fully comp
32. Solution Bar code fonts are not available from the internal font list and must be sent with each print job in PCL format only Trademark ownership information Solution ID TAUS0628140EN Solution Usage 1 Description Does the IP424 support USB printing Solution USB printing is supported with System Control firmware version 11 0 Image Control firmware version 11 0 and above Note Software dipswitch USB ISW status 34 6 must be set to 1 Solution ID TAUS0628198EN Solution Usage 1 Description Unable to install the latest IP P2P utility The ip p2p dll file cannot be removed or updated Solution CAUSE The ip p2p dil file is set as read only and it is being used by spool32 in Microsoft Windows Therefore its attributes cannot be changed to archive from Windows SOLUTION The file ip p2p dll must be deleted In order to do this boot to DOS F8 at power ON or restart in DOS at power OFF and change CD command to the C windows system directory by typing attrib r ip p2p dll This will change the file attributes from read only to archive The file can now be deleted by typing del ip p2p dll from the DOS prompt or reboot the machine and delete ip p2p dll from the c windows system directory The latest IP P2P utility can now be loaded Trademark ownership information Solution ID TAUS0628385EN Solution Usage 1 Description FAX option LAN hacking through fax line FAQs Solution Listed below are so
33. Solution ID TAUS0627393EN Solution Usage 0 Description What is the LPR Settings Queue name Solution The LPR Queue name does not need a specific name i e PORT1 PORT2 Solution ID TAUS0627678EN Solution Usage 0 Description Which hard disk drive is compatible for use on the IP424 Solution The IP424 does not utilize a hard disk drive The CF101 is used instead and is only for print font download Solution ID TAUS0627679EN Solution Usage 0 Description Can documents be saved on the CF101 Solution The CF101 is only for print font download Solution ID TAUS0627680EN Solution Usage 0 Description Unable to PC Fax when using Adobe Photoshop Solution PC Faxing is not available with Adobe Photoshop due to a restriction in the application Trademark ownership information Solution ID TAUS0627695EN Solution Usage 0 Description How to print a captured file directly to the printer from a Windows 2000 or XP workstation Solution Copying captured files txt prn or cap file containing PCL PJL PostScript or ASCII directly to the NIC card of the printer over a network connection can be used to confirm that a file capture is valid and contains printable data There are two methods outlined below 1 From a DOS prompt c _ Ipr S ip address P port1 file name with complete path i e c myfiles capture1 txt 2 Another method is to copy the file to a shared printer name on the same workstation Fro
34. Usage 0 Description How to obtain the verification key for the demo version of Scantrip for the Macintosh version 2 0 Solution The Scantrip for the Macintosh application will not run without an unlock code Start Scantrip for the Macintosh for the first time and the program registration screen is displayed Write down the lock code and go to the Konica SEC website URL http www sec konicabt com main html Click on the REGISTER button and provide the requested information and the lock code The unlock code will be E mailed Enter the unlock code and Scantrip for the Macintosh will start Note The license is per machine and not transferable Trademark ownership information Solution ID TAUS0629546EN Solution Usage 0 Description Is Scantrip or Scantrip Admin compatible with Citrix Metaframe or Microsoft Windows Terminal Server Solution Scantrip and Scantrip Admin v1 5 are not currently compatible with Citrix Metaframe or Terminal Server based on the licensing method being used The program can only be licensed for one user on the server As the Adminstrator is the only individual that can install programs on the server the Administrator is the only user that will be able to use Scantrip The SEC department is working on a solution for this issue Trademark ownership information Solution ID TAUS0629547EN Solution Usage 0 Description The Auto Polling function in Scantrip is not saved even though Save Current Settings
35. able the main body banner page Solution To disable the main body generated banner page perform the following Press the PRINT key Touch Printer Set on the touchscreen Touch 2 on the bottom of the touchscreen for Controller Set Touch OK on the touchscreen Touch 1 on the bottom of the touchscreen Banner Page Ori CONS Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 Touch OK on the touchscreen Touch 2 on the bottom of the touchscreen Off Touch OK on the touchscreen Power the printer OFF ON to reboot the IP unit and lock in the changes COND Solution ID TAUS0627361EN Solution Usage 3 Description Is the IP424 capable of scanning to POP3 E mail servers Solution POP3 E mail scanning is not available at this time The POP3 E mail feature on the IP424 7222 7228 7235 is for incoming to the machine E mail only SMTP E mail is available for outgoing E mail and requires an anonymous log in at the local E mail server Solution ID TAUS0627369EN Solution Usage 3 Description How to download PostScript fonts to the CF101 on the 7222 7228 7235 Solution There are a variety of applications that will accommodate PostScript font downloading The Adobe PostScript Font downloader is compatible with newer controllers IP304 IP421 IP431 IP422 IP423 IP424 IP432 IP511 IP601 IP601M IP602 Konica does not endorse a particular font downloader at this time Please
36. ally generated when a new LPR port is created This setting is defined on a per printer port basis and defaults to 0 which is RFC compliant To enable individual IP address ports to use TCP ports 1024 and higher apply Service Pack 3 or later and then perform the following steps 1 Start Registry Editor Regedt32 exe and go to the following key HKEY_LOCAL_MACHINE SOFTWARE Microsoft LPDSVC lpr WARNING Using Registry Editor incorrectly can cause serious problems that may require reinstallation of the operating system Konica or Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved Use Registry Editor at your own risk Notes a For information about how to edit the registry view the Change Keys And Values Help topic in Registry Editor Regedit exe or the Add and Delete Information in the Registry and Edit Registry Information Help topics in Regedt32 exe b Back up the registry before editing it and update your Emergency Repair Disk ERD 2 The installed LPR ports will be displayed on the right of the window On the far right there will be a data value of 0 or 1 in parenthesis The data value of 0 indicates that this LPR port uses ports 721 731 which is the default The data value of 1 indicates that this LPR port uses any port greater than 1024 3 To change a LPR port to use a port greater than 1024 perform the following Double click the entry to view the Edit DWORD Valu
37. alue to 1 This will block delivery of XP SP2 via SUS or Automatic Updates for up to 120 days Removing the value will allow delivery of XP SP2 as will the passage of time This isn t a permanent solution it just affords a little more breathing room And finally do not believe everything read or heard Contrary to some rumors XP SP2 does not break things it fixes things Sometimes closing holes means good software will need to be revised or reonfigured Note Most of the Microsoft URLs referenced above are very long the snipurl versions do not break and will not expire CAUTION Incorrectly editing the registry may severely damage the system Before making changes to the registry back up any valued data on the computer TO gt OoOaQ0 09 Trademark ownership information Solution ID TAUSO0630698EN Solution Usage 1 Description IP424 NIC how to assign a new TCP IP address when the network is changed Solution Use the arp s command It should be followed by the workstation address which will define all three parameters of the arp command Type the arp s command from a DOS prompt as outlined in this example the TCP IP address scheme and hardware address in your environment will vary New TCP IP address Hardware address Workstation TCP IP address arp s 10 26 0 78 00 4F 98 28 47 65 10 26 0 78 Note Itis important to add the workstation address from which the card is being arped to allow this command to work correctly Trademark
38. and please identify the link Solution ID TAUS0702110EN Solution Usage Description Network being saturated with multicast traffic Solution CAUSE Using a packet capture there was one MAC address sharing multiple TCP IP addresses Firmware requires updating SOLUTION Update firmware to latest version In the case of the 7235 load firmware version 11_CNX0 or higher Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0702146EN Solution Usage Description How to perform Print Screens screen shots from a Microsoft Windows OS and Macintosh OS Solution Please see the attacheddocument for detailed information Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0702534EN Solution Usage Description How to install a printer using LPR IP Printing under Macintosh OS9 Solution Please perform the procedures mentioned in the attached document Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Copyright 2007 Konica Minolta Business Solutions U S A Inc Septemb
39. ased applications For non core platform applications DOS Vertical HOST etc enhanced application support will be made available at the cost of 105 00 per hour An estimate would be provided as to the time involved for testing and feedback on the results DOS applications are not technically supported since each DOS application carries its own set of printer drivers instead of a single driver that the Windows operating systems use Therefore printing in DOS is a case by case basis However some printing functionality can be obtained using the following recommendations 1 The application has a driver for a nearly compatible printer such as the HP 5SiMX 2 The user does not select any special function for the HP printer 3 The user does not expect to use special modes such as staple booklet letterhead etc For developers or users that would like to create their own drivers or manually insert printer commands see the Konica Printer Commands hyperlink for common PCL and PJL codes and the Top Ten Most Commonly Requested PCL Commands list Trademark ownership information Solution ID TAUS0630313EN Solution Usage 0 Description Can not access the hard drive boxes via DOS and the FTP command on a Microsoft Windows XP client Solution CAUSE The Use Passive FTP setting is selected in Microsoft Internet Explorer SOLUTION Perform the following procedure to allow access to the hard drive via DOS 1 Right click on the Internet Explor
40. atible with Category 6 cable standard Category 6 cable is a cable standard for Gigabit Ethernet and other network protocols that is backward compatible with the Category 5 5e and Category 3 cable standards Cat 6 features more stringent specifications for crosstalk and system noise The cable standard is suitable for 10BASE T 100BASE TX and 1000BASE T Gigabit Ethernet connections and it provides performance of up to 250MHz Solution ID TAUS0657369EN Solution Usage Description Mail Merge does not split after installing Macro to split it Solution CAUSE Incorrect section data was input into the macro SOLUTION Check the bottom status bar of the word window of the original document The number after Sec should be input into the macro Make sure that the Macro security is set to low in order to run Solution ID TAUS0657375EN Solution Usage Description In Microsoft Publisher 2002 2003 publications records are not individually collated and stapled when duplexingwhile using the Mail Merge feature of Publisher Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 43 Solution CAUSE Registry edit required WARNING Incorrectly editing the registry may severely damage the system Before making changes to the registry back up any valued data on the computer Konica Minolta is not responsible for any system errors that may result from using a registry editor incorrectly SOLUTION Microsoft Publishe
41. ble Bindery and save settings Reboot the machine main power switch in the rear The IP424 NIC will now advertise as an IPX server device on the network Solution ID TAUS0627372EN Solution Usage 0 Description How to install the IP424 printing system onto an AIX version 5 x server Solution AIX installation instructions Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0627378EN Solution Usage 0 Description How to select different paper trays when printing from Microsoft Word Solution To print from a specific paper tray when printing from Microsoft Word perform the following 1 With the Word document open click File on the menu line and highlight then click on Page Setup Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 20 2 When the Page Setup window opens click on the Paper Source tab 3 Select the desired paper tray for First page and for Other pages Note Changing the settings in the print driver will have no effect on paper tray selection unless the document was created with the current print driver set as the Default Trademark ownership information Solution ID TAUS0627379EN Solution Usage 0 Description When
42. c nssg dc konicabt dc local if the domain is also described as a local domain Solution ID TAUS0629510EN Solution Usage 2 Description N 37 error when SMB scanning to a Microsoft Windows 2000 or XP workstation Solution CAUSE The destination folder on the workstation is not shared SOLUTION To share the destination folder perform the following Right click on the scan folder as viewed in Windows Explorer Select Sharing and Security Select the Sharing tab and click on the Share this folder radio button Select Permissions In Permissions for Everyone ensure Full Control Change and Read are allowed AOUN Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 6 Apply changes Trademark ownership information Solution ID TAUS0629865EN Solution Usage 2 Description Network settings 6 and 7 email configuration are grayed out on the operation panel when accessed through the key operator mode Solution CAUSE Failed or corrupt memory board on the main control board SOLUTION Perform a memory board full reset 47 mode code 92 to set the memory board to its default settings To reset memory to factory defaults perform the following 1 Enter the 25 mode power the machine ON while pressing the 2 and 5 keys Select Software SW Using the up down arrows scroll to address 3 4 All Memory Reset Select OFF Power the machine OFF Enter the 47 mode turn the machine ON
43. cument open select File and then Page Setup 2 Under Print Quality use the drop down list and select either 400dpi or 600dpi 3 Click OK to save the new setting Trademark ownership information Solution ID TAUS0627391EN Solution Usage 2 Description Unable to access the web page or ping the NIC on the 7222 7228 7235 Solution CAUSE The IP address of the NIC and the workstation are on different subnets SOLUTION The IP address scheme on the NIC must match the workstations addressing scheme Solution ID TAUS0628718EN Solution Usage 2 Description The entire print job is stapled instead of each set when using the PostScript driver and Microsoft Word 2002 Solution CAUSE The printer collate option in Word 2002 is enabled SOLUTION To disable the printer collate option in Word 2002 perform the following 1 On the Word 2002 menu line click on File and then click on Print 2 In the Print window locate Collate and deselect it by clicking on the check box Note The IP controller performs collate automatically Trademark ownership information Solution ID TAUS0629137EN Solution Usage 2 Description N 72 displayed following attempt to perform LDAP search from the machine Solution CAUSE The LDAP search root is described incorrectly SOLUTION The search root should be described based on the domain name of the server Example nssg konicabt com would be descibed as dc nssg dc konicabt dc com or d
44. demark ownership information Solution ID TAUS0627390EN Solution Usage 0 Description How to print a status page Solution To print a status page perform the following 1 Access the Key Op mode with the power ON hold down the help key In the bottom left corner of the touchscreen Press Key Ope mode Select 2 Network Select 9 List print Select PRINT three status pages will print out Press RETURN twice Press MODE CHANGE Press 6 EXIT to return to the main copy screen ONDOAN Solution ID TAUS0627392EN Solution Usage 0 Description Copyright 2007 Konica Minolta Business Solutions U S A In O September 2007 22 When printing documents using Microsoft Word or other application in Windows XP with the PCL driver the document may have random issues with italics and fonts Solution CAUSE Setting the TrueType option within the print driver to either Bitmap or Raster resolves the issue with the text printing a font which resembles the italic format SOLUTION The recommended setting to print TrueType fonts is Bitmap Note TrueType options This setting controls the way TrueType fonts are stored and printed on the printer In most cases this setting can be left on Bitmap This will cause the printer driver to select the best data format to use for TrueType fonts and will usually result in the highest quality output and fastest printing speed Trademark ownership information
45. down Microsoft advises against this as it lowers security WARNING In Windows system configuration information is centrally located in the registry While this simplifies the administration of a computer or network one incorrect edit to the registry can disable the operating system The following list provides some best practices for using the registry and Registry Editor safely 1 Before making changes to the registry make a backup copy 2 Back up the registry by using a program such as Backup After making changes to the registry create an Automated System Recovery ASR disk For troubleshooting purposes keep a list of the changes you make to the registry For more information see System State data 3 Do not replace the Windows registry with the registry of another version of the Windows or Windows NT operating systems 4 Use reliable tools and programs other than Registry Editor to edit the registry 5 Incorrectly editing the registry may severely damage the system Use tools and programs that provide safer methods for editing the registry 6 Never leave Registry Editor running unattended Trademark ownership information Solution ID TAUS0630924EN Solution Usage 0 Description Unable to print after installing Microsoft Windows XP SP2 Solution CAUSE The printer driver is corrupt SOLUTION Uninstall and then reinstall the printer driver If that does not work uninstall SP2 then uninstall the printer driver reinstal
46. e window Change the value data from 0 to 1 and then click OK Repeat steps a and b as required to change other LPR ports Close the Registry Editor window Restart the Spooler Service for the changes to take affect Type the following command at a command prompt net stop spooler To restart the Spooler service type the following command at a command prompt net start spooler 4 For more detailed and updated information see Microsoft Knowledge Base Article 179156 Note The reference links are live in the document 5 To view any PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html aaa oo m Trademark ownership information Solution ID TAUS0629627EN Solution Usage 0 Description Availability of DOS print drivers for the IP424 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 27 Solution Konica printers using the IP controllers are designed for Microsoft Windows based applications DOS applications cannot take advantage of the advanced features of the Konica printer Some DOS applications do not have the ability to select a relatively compatible HP printer The KNAS response clearly states that DOS applications are not supported by the printer in question Likewise support via application testing is not available for DOS b
47. eams to PCL which the controller can interpret Note Prior to placing a printer in the customers environment a digital needs analysis DNA must be submitted to NSSG including complete details regarding the host print stream at the location To support printing from an IBM mainframe S 390 or AS 400 using Ethernet protocol and SCS IPDS Print Data Streams with an internal IP controller will require a Linkcom III 10 100 Ethernet model print server with SCS IPDS support The choices listed below are dependent upon the printer print speed IMPORTANT The Linkcom III must have minimum firmware version 556 380 or it will not operate correctly LinkCom III 10 100 no SCS or IPDS support Multi Port External Ethernet Interface for MFP s up to 55PPM 7640001483 LinkCom III 10 100 SCS only Multi Port External Ethernet Interface for MFP s up to 55PPM 7640001484 LinkCom III 10 100 IPDS Multi Port External Ethernet Interface for MFP s up to 55PPM 7640001485 LinkCom III 10 100 IPDS SCS AS 400 S 390 Multi Port External Ethernet Interface for MFP s up to 55PPM 7640001486 LinkCom III 10 100 IPDS SCS HS 85 Multi Port External Ethernet Interface for MFP s from 56PPM to 85PPM 7640001487 LinkCom III 10 100 IPDS SCS HS 120 Multi Port External Ethernet Interface for MFP s from 86PPM to 120PPM 7640001488 Note Printing SCS IPDS logos requires the controller to have the PostScript option installed In this scenario specific tray calls are not supported
48. elays or failures may result when you print to a Windows NT 4 0 print server connected through line printer remote LPR to a shared printer using the Line Printer Daemon LPD service CAUTION This solution contains information about editing the registry Before editing the registry understand how to restore it if a problem occurs For information about how to do this view the Restoring the Registry URL http techweb konicabt com tpm media restore_registry pdf Help topic in Regedit exe or the Restoring a Registry Key URL http techweb konicabt com tpm media restore_regkey pdf Help topic in Regedt32 exe Solution Note This procedure also applies to Windows 2000 CAUSE With Windows NT 4 0 Service Pack 3 and later the default TCP Ports for LPR are 721 731 The symptom only occurs if 11 or more jobs are simultaneously spooled in an NT spooler Once the 11th job reaches the spooler all jobs will pause for approximately 3 minutes between jobs Changes can be made so that ports greater than 1 023 can be used to prevent LPR from running out of available ports or conflicting with reserved ports There is a registry entries that allow line printer remote LPR to use any available port higher than 1 023 With this entry LPR is no longer restricted to only using the 11 TCP Ports 721 through 731 and will not conflict with reserved ports even on very busy print servers SOLUTION In Service Pack 3 or later a new registry entry is automatic
49. ent will be 8 5x11 Solution CAUSE The paper source selection is not enabled in the print window SOLUTION To select the paper source when printing a PDF perform the following 1 Select File Print from the application 2 In the print window that pops up check the Choose Paper Source by PDF page size selection to enable it 3 Select OK to print the job Trademark ownership information Solution ID TAUS0629877EN Solution Usage 3 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 Description How to install additional memory on the IP 424 Solution The IP 424 does not accept additional memory The memory on the main board can be changed from 128M to 256M There is also a hard drive update available Please review the 7222 7228 7235 System Configurator which outlines product options Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0630375EN Solution Usage 3 Description Unable to ECM print to enter USER ID in the print driver and only allows numbers to be input and not alpha characters Solution CAUSE This is normal operation as indicated in the IP424 user manual SOLUTION In the USER ID field enter the PASSWORD for the ECM account The pass
50. er 2007 45
51. er desktop icon and click on Properties 2 Click on the the Advanced tab 3 Scroll down to Use Passive FTP for firewall and DSL modem capabilities and deselect it Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0630351EN Solution Usage 0 Description Common E mail configuration problems Solution COMMON E MAIL CONFIGURATION PROBLEMS SMTP messages are not allowed on the configured E mail server SMTP is configured as a port other than Port 25 Mail Server DNS name or address is incorrect Firewall software is installed running between the KMBS printer and the E Mail server The firewall is configured to block SMTP messages or data on Port 25 The mail server is located on a different network segment and the gateway address is not configured on the KMBS NIC The gateway address must be on he same subnet as the as the printer controller Domain name is not configured on the NIC Some servers reject messages from outside it s own domain DNS server address is is incorrect or not configured Mail Server uses POPS or IMAP and is not compatible with KMBS scan to Email There is no From E mail address configured on the NIC or the or the address is invalid and considered as spam by the
52. es and click on the Driver tab 4 Locate the driver and click Remove 5 From the test page that was printed delete the files listed from the designated folders 6 VERY IMPORTANT Reboot the PC or server since certain files will not delete fully and the issue will persist 7 Load the newly downloaded print driver and verify operation Solution ID TAUS0634060EN Solution Usage Description List of equipment that is no longer being supported Solution Please see attached Product amp amp Technical Support Bulletins 1792 and 2443 andMarketing Bulletin 07 GB 016 Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0638770EN Solution Usage Description When printing from Corel WordPerfect version 10 11 or 12 paper will not pull from the specified paper tray when selected from the print driver Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 41 Solution CAUSE Paper tray calls must be made within the application using page setup Tray call settings in the driver are over ruled by page definitions established from the application SOLUTION Page definitions have to be created within the File menu and selecting Page Setup A page definition has to be created for each tray on the printer The default page definition used in new documents is the letter defi
53. es selected 3 User Name and Password This is what the customer uses to log their PC onto the network Note When setting up the Folder Name on the 7145 it must be designated with For example if the shared folder on the workstation is Sample it will be input on the 7145 as Sample Solution ID TAUS0629153EN Solution Usage 7 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 Description N54 is displayed when scanning to email Solution CAUSE N54 is an indication of communication failure between the machine and the email server SOLUTION To resolve the error verify the following 1 The email server must be local and in the same IP subnet as the machine 2 The email server must be configured to relay SMTP email from the machines IP address as the machine cannot log on to the email server 3 When entering a TCP IP address in the EMAIL SMTP SET UP screen you can not include the unused zeros of the octets 125 000 001 024 would be an address for the mail server that would cause an N54 code The address 125 0 1 24 without the unused zeros will not generate the error and the email will transfer correctly 4 Verify the proper DNS entry for the email server on main body Solution ID TAUS0627364EN Solution Usage 5 Description Unable to set up peer to peer printing on a Microsoft Windows 98 workstation using the IP P2P utility version 2 7 Solution CAUSE The IP424 is not compatible with the IP P2P
54. etBEUI IPX are not supported c Direct Hosting SMB mounted SMB on Windows 2000 or later d User Level sharing of Windows 98 e Sharing that needs authentication with Windows 2003 Domain f CIFS mounting of non Windows OS e g SAMBA on UNIX LINUX CIFS sharing on Novell Netware 3 Restrictions of mounting a NetBIOS Name Binding On Windows network TCP IP has to be obtained from NetBIOS name as same mechanism as DNS to obtain TCP IP address from Domain name of Internet Il On Windows OS TCP IP address can be obtained from NetBIOS name by following procedures H Node case a Cache in Local PC b Inquiry to WINS server c Inquiry by Broadcast d Imhost in Local PC NetBIOS ver of host file in Domain e Confirmation of host file in local PC f Inquiry to DNS Ill 7145 7222 7228 7235 only support Inquiries by Broadcast Therefore this cannot be connected to a server beyond a router that cannot be reached by Broadcast 4 Restrictions of SMB Protocol a On Windows Network there are various version protocols for authentication l 7145 7222 7228 7235 cannot connect to the server that requires NTLMO 12 higher level protocol since these models support only LANMAN2 0 b Non accessible servers since they require NTLMO 12 or higher protocol Windows 98 User Level Sharing ll Windows 2003 Domain 5 Restrictions of identification a It has been confirmed that mounting CIFS of non Windows e g SAMBA on UNIX LINUX CI
55. g function Solution To use password print a hard drive is required in the main body HD103a the ECM mode must be enabled user ECM account s must be created software dip switch 26 4 must be turned ON and the ECM User ID and password must be entered in the print driver To turn ON software dip switch 26 4 perform the following 1 Power the copier OFF 2 Access the 25 mode power the copier ON while pressing the 2 and 5 keys Select SOFTWARE SW Using the up down arrows scroll to software switch 26 4 Select ON Power the copier OFF ON Oo w To enable ECM mode for password printing perform the following 1 Press the Help to enter Key Operator mode 2 Press the Key Ope Mode button on the touch screen 3 Enter the Key Operator password if necessary and press OK 4 Press System Copier 5 Press ECM 6 Enter the 8 digit ECM master code the default passcode is 00000000 7 Press ECM ON OFF Setting 8 Select the ON setting for Copier Fax or Printer as desired Press OK 10 Make any additional changes to the ECM accounts as desired 11 Power the machine OFF ON o To perform password printing using the PCL PostScript or Visual PostScript driver perform the following 1 From the document to be printed select file then print from the file menu Select properties in the print driver dialog box Check the password check box In the ID box of the Password Setting dialog box enter the ECM
56. he registry open the Registry Editor by clicking Start click Run type regedit and then click OK Go to 1 HKEY_CURRENT_USER Software Microsoft Office Publisher Printing 2 Right click on the Printing folder select New amp gt String Value 2 Create new string value called NumberOfRecordsPerBatch 3 Double click and set the Value Data to 1 Instead of grouping records together into groups of 10 Publisher default to send to the printer the records are now sent in groups of 1 i e each document is sent separately Note A value for this size setting can be set between 0 and 99999 To update the registry automatically from a script 1 Download the script from http ed mvps org 20031Rec reg 2 Save the REG file to the Desktop 3 Double click on the icon and then click on Yes to the question Are you sure you want to add the information in C DOCUME 1 administrator account Desktop 20031Rec reg to the registry 4 The new value will be added to the registry Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 Notes a Refer to Windows registry tips and guidelines PDFfor additional information see attached b To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0627367EN Solution Usage 8 Description How to use the password print secure printin
57. hscreen Scroll to the desired item using the up down arrow on the right side of the touchscreen The second page of programmable settings will be displayed when the down arrow located in the upper right corner of the touchscreen is touched 7 After scrolling to the desired item to be changed repeatedly touch EDIT until the desired setting is selected 8 Touch the RETURN key three 3 times to return to the normal copy mode AARON Trademark ownership information Solution ID TAUS0627385EN Solution Usage 0 Description Is UNIX printing supported Solution The self contained NIC print server or KN3xx will handle print jobs sent with the Ip command from most UNIX environments However most Ip options designated with the o are not supported by this printer This printing solution allows for output of ASCII text no special features i e duplex tray calls and finishing features only If the user is running an application on their UNIX server that emulates PCL driver output from a non Konica driver i e HP3 driver output Special features will not be available without the use of a third party print server such as the i data EasyCom which can be programmed to search for and replace non Konica driver PCL with the correct Konica PCL output Konica also offers a PostScript print utility called KP for most UNIX environments that supports some of the Ip options This utility allows printing with special features but req
58. ing was performed on the 7085 7145 7235 7228 7272 7255 8050 C350 and 8031 Tests were performed on 9 04 and may not reflect changes or updates that have occurred after testing was complete Solution Printers that exhibited no abnormalities are the C350 8031 7085 7272 and 7255 All print jobs printed correctly as they were sent Booklets can only be scaled at 100 as a form cannot be scaled after it is sent to the printer If the form is 8 5x11 a signature booklet cannot be made All of these printers exhibited slow performance when the job was set up to be split for finishing options This is due to the nature of the printers being document printers and not page printers Printing anywhere near rated engine speed should not be expected on split PrintShop Mail jobs Printing to the C350 8031 and 8050 using the Freeform option speeded up performance as the form is pre RIPped on the controller and does not have to be RIPped for each set If using the split job function performance is still slowed down using Freeform as each set is sent down as a separate job The following are the only items that did not perform correctly with this basic test 1 IP 432 7145 IP 424 7228 7235 visual drivers did not allow any printing All print jobs generated a PostScript error The Adobe based drivers for these printers did work but do not support all features of the printer 2 IP 901 IP 921 8050 booklet mode does not function This is in specificat
59. int file using the IP424 CF101 Solution To capture a print file using the IP424 perform the following 1 On the operation panel press the Print button 2 On the touchscreen press Printer Set 3 On the operation panel press the STOP button 4 Using the keypad enter 3 0 6 9 and then press the START button 5 On the touchscreen select 1 Capture file by controller and press OK 6 On the touchscreen select 1 ON and press OK 7 On the touchscreen press EXIT this will get you to the main print screen 8 Send a print job to the controller 9 Power the copier OFF 10 Remove the CF101 from the main board 11 Insert the CF101 into the PCMCIA slot of a laptop 12 Using Windows Explore browse to the CF101 drive i e Konica ip E and open 13 Double click on the Capture folder 14 Right click on the file and save it to a location on your laptop 15 At this point you can email the file or attach it to an associated ticket Solution ID TAUS0627383EN Solution Usage 2 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 Description When printing an Excel document from Microsoft Windows XP using the PostScript print driver the image is printed as a postage sized image in the upper corner of the paper Solution CAUSE Incorrect image DPI setting for the document in Excel SOLUTION To change the image DPI setting perform the following 1 With the Excel do
60. inting from the Adobe PostScript or Visual PostScript driver for this controller Trademark ownership information Solution ID TAUS0656291EN Solution Usage 0 Description SAP Device Types Availability Solution Refer to Bulletin 06 GB 039 pdf for details Note To view the above PDF s Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 40 http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0656479EN Solution Usage 0 Description How to load 32 bit XP drivers on a Windows 2003 64 bit server for driver migration to the 32 bit clients Solution 32 bit driver files are not recognized when attempting to load on a 64 bit system therefore the files must be pulled from a 32 bit system in order to add additional driver support on a 64 bit server After installing the PCL PS Visual PS Plug in or PS Adobe driver on the server install the same type driver 32 bit version on one of the clients The driver files will be placed in C WINDOWS inf folder on the client Share this folder on the network so that the 64 bit server has access From the server when adding additional drivers browse to the shared folder on the workstation Select the appropriate inf file from the
61. ion of the 8050 Prospective customers of PrintShop Mail should be aware of this limitation if purchasing for this engine 3 One test document did not print using the Freeform option on the IC 401 IP 921 and X3e PLUS but did print on the IP 901 All other test documents printed fine This was a large graphics file and may not have printed due to the smaller amount of memory on the embedded controllers Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 42 Solution ID TAUS0643617EN Solution Usage Description How to store a PCL macro onto the print system hard drive or compact flash card Solution The PCL macro to be downloaded to the printer needs to have certain header and trailer codes wrapped around it The following is an example showing a summary of a completed macro file that is ready to download 0x010x02MACROLD aaa nnn MacroFile0x03 The 0x01 is an SOH command In DOS this would be entered as a control A The 0x02 is a STX command In DOS this would be entered as a control B The MACROLD is a command string that would be entered as is The aaaa is a place holder for the macro ID number Place the macro ID number here The nnn is a place holder for the size of the downloadable macro in bytes NOT INCLUDING this header and trailer data Place the size of the macro in bytes here The MacroFile is the actual macro data itself The 0x03 is an ETX command In DOS this would be entered as a control C Note In DO
62. ions U S A Inc September 2007 36 Windows 2000 LPD Server Printer 192 168 1 15 RAW Owner Status Jobname Job Id Size Pages Priority 2 A print component such as TCP IP printing was added and the service pack that the operating system is currently running on was not re applied In this case the spooler files are mismatched 3 The Everyone group does not have Read permissions For details please see Microsoft Knowledge Base Article Q245033 http support microsoft com default aspx scid kb en us Q245033 Trademark ownership information Solution ID TAUS0645421EN Solution Usage 0 Description What is the part number for the PLCC CPC PostScript chip extraction tool Solution PLCC extractor tool p n 091005 Trademark ownership information Solution ID TAUS0646733EN Solution Usage 0 Description SELECT PAPER message when attempting to print FORM FEED must be selected to allow printing Solution CAUSE ATS for desired paper tray is selected OFF SOLUTION To program the machine to allow ATS from a tray perform the following 1 Access the Key Operator Mode press and hold the Help key while powering the machine ON 2 Press 1 SYSTEM COPIER Press the down arrow key on the touchscreen Select 12 Memory SW Press the down arrow in the lower left hand corner Scroll to ATS APS Tray x using the arrow keys located on the right side of the display Select EDIT to turn the feature ON Po
63. ions to the spool folder that is located at SystemRoot System32 Spool Printers by default a On the Printers folder click Server Properties on the File menu and then click the Advanced tab to check the permissions on the spool folder b Configure default permission on the Printers folder and all folders below it For additional information about the default NTFS spool permissions click the article number below to view the article in the Microsoft Knowledge Base 148437 http support microsoft com kb 148437 EN US Default NTFS Permissions in Windows NT c Confirm the permissions on the system root and volume root and then make sure that the Everyone group has at least Read permissions For additional information click the article number below to view the article in the Microsoft Knowledge Base 152763 http support microsoft com kb 152763 EN US File Delete Child Directory Permission in NTFS d Run the following command to confirm that the destination LPR port that is created is actually a port to a valid Line Printer Daemon LPD server Ipq s server IP address or host name p print queue name For example to test to see if a physical printer with the IP address of 192 168 1 15 and a queue name of RAW is available as an LPD run the following command line Ipq s 192 168 1 15 p RAW Depending on the printer when you run the command either a blank line or the following data is displayed Copyright 2007 Konica Minolta Business Solut
64. iption AS 400 when printing forms only the data is printing and not the form Solution CAUSE Bi directional and Plug and Play settings are enabled on the LinkCom Xpress SOLUTION To disable Bi directional and Plug and Play settings using the Print Guide Utility perform the following Double click on the LinkCom Xpress device Select Logical Printers Select any of the Logical Printers from the list Select Edit Select the Output Driver tab Uncheck Use Bi directional Communication Uncheck Request Plug amp Play String Ensure the Parallel Port Speed is set for Standard Select OK 10 Select PrintServer from the Menu Bar 11 Select Save Configuration 12 Select Restart PrintServer after download 13 Select OK to download the new configuration 14 Select OK to end the download session OANDOARWN Trademark ownership information Solution ID TAUS0642283EN Solution Usage 1 Description When printing from WordPerfect v12 a message is requesting OHP be loaded into the bypass tray Solution CAUSE An older version PCL driver is being used SOLUTION Install the latest PCL driver to resolve the problem Upon deletion of the older version PCL driver reboot Server or client and install the new PCL driver Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 18 Trademark ownership information Solution ID TAUS0642347EN Solution Usage 1 Description Mail Me
65. l SP2 and reinstall the printer driver Trademark ownership information Solution ID TAUS0630973EN Solution Usage 0 Description How many FTP destinations can be registered Solution Up to 50 FTP names can be registered Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 29 Solution ID TAUS0631042EN Solution Usage 0 Description Common PCL and PJL printer commands for the IP424 controller Solution For developers or users that would like to create their own drivers or manually insert printer commands for common PCL Top Ten Most Commonly Requested PCL Commands list The following are all of the PUL commands that control finishing functionality for the 7222 7228 7235 with an IP424 PJL SET RESOLUTION 400 600 PJL SET COPIES PJL SET ORIENTATION PORTRAIT LANDSCAPE PJL SET PAPERTRAY AUTO TRAY1 TRAY2 TRAY3 TRAY4 MANUAL PJL SET PAPER LETTER LEGAL TABLOID PUJL SET PIFRONT OFF PITRAY1 PUJL SET PIBACK OFF PITRAY1 PJL SET OUTPUTBIN DEFAULT BIN1 BIN2 PJL SET COLLATE ON OFF PJL SET DUPLEX ON OFF PJL SET BINDING LONGEDGE SHORTEDGE PJL SET JOBOFFSET ON OFF PJL SET STAPLEPOSITION OFF LEFT TOP2 LEFT2 PJL SET LAYOUT OFF 41N1 2IN1 2IN1RPT PJL SET PUNCH TOP LEFT PJL SET FOLD OFF ON PJL SET TRIM OFF ON PJL SET STITCH OFF ON PJL SET FRONTCOVER OFF ON PJL SET FRONTPRINT OFF ON PJL SET FRONTTRAY MANUAL TRAY1 TRAY2 TRAY
66. l for small businesses 2 Grab a copy of the recovery document from http snipurl com 8gju This document discusses how to recover from a problem XP SP2 installation Please take the precaution of printing out the recovery instructions Hopefully they will never have to be used At any rate be prepared when priorities change and XP SP2 must be installed immediately When rushed looking for recovery information before installing may end up being an after thought Windows XP SP2 is also an issue for IT departments using SUS for updates since it may need to be blocked from some SUS client computers and approved for others Remember that the service pack will have to be approved in the SUS server database before clients can receive it giving an extra layer of protection to SUS shops If any of these scenarios applies here are some resources Start with the free Microsoft tool at http snipurl com 8gjw It includes an executable a script ADM template to use with Group Policy and sample E mail text to be used to inform users on how to block and unblock delivery of XP SP2 Note Refer to the following linlks for more information about blocking http snipurl com 8gjx http snipurl com 8gjz http snipurl com 8ei8 For those who like to do things the hard way the Registry can be edited to block XP SP2 delivery Go to the following key HKEY_LOCAL_MACHINE Software Policies Microsoft Windows WindowsUpdate and add the new value DoNotAllowXPSP2 Set the v
67. lled and configured This snapshot can then be migrated to the user s workstations resulting in a configured driver installation Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 37 Using ZenWorks to migrate a configured driver will vary based on Netware version ZenWorks version NDPS version and Windows client version Therefore step by step instructions to perform this operation are not available The Novell administrator at the location would be responsible for implementing this procedure Third party print driver configuration applications URL http www printerpropertiespro com for Novell are also available Please consult the vendor s for implementing these solutions Trademark ownership information Solution ID TAUS0648554EN Solution Usage Description When scanning an 8 5x11 inch document using either PDF or TIF via E Mail HDD or FTP the received document indicates a size of 8 48x10 96 Solution CAUSE This is a known product limitation SOLUTION Konica Minolta will not address this issue on current products however a correction will be pending on future products Solution ID TAUS0648739EN Solution Usage Description N 33 when attempting to scan to SMB Solution CAUSE Symantec Antivirus was disabled in the System Tray however File System Auto Protect remains ON SOLUTION Symantec Antivirus File System Auto Protect must be disabled from within the application 1 Click Star
68. lution Usage 0 Description N 15 code and various other N codes when scanning to E mail using PDF format after five 5 pages or more E mail is received as a data dump instead of a text message Solution CAUSE Binary Division is set to ON in the SMTP settings for the printer NIC SOLUTION To disable Binary Division perform the following 1 Browse to the printer NIC and select Network Settings 2 Select E mail Send SMTP Configuration and then disable Binary Division Enter the password and click OK Trademark ownership information Solution ID TAUSO639009EN Solution Usage 0 Description What is required for the Internet Fax function Solution Internet Fax function can be operated in the following environment 1 The optional HD main body is installed and 2 The machine must be connected to the network and 3 The machine must be set up to allow the transmission and reception of e mail Note Documents can be transmitted or received as attachments TIFF between Internet Faxes or computers via the Internet Solution ID TAUS0639032EN Solution Usage 0 Description Is the PCL 6 driver backward compatible to PCL 5E Solution The PCL 6 driver will support printing from a PCL 5E source application Select Driver Properties then select Printing Preferences and select Graphics Under the Graphics tab is a selection for Printer Language The choices are PCL 5E or PCL XL Trademark ownership information Soluti
69. m a DOS prompt c copy b file name with complete path i e c myfiles capture1 txt UNC path to printer share name pw smith IP511 front Note It is very important that the syntax above is correct or the file will not be copied to the printer Trademark ownership information Solution ID TAUS0628167EN Solution Usage 0 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 23 Description Maximum length of parallel cable that can be attached to the IP units Solution Konica Minolta will only support systems with parallel cable length of 15 feet or less Solution ID TAUS0628181EN Solution Usage 0 Description What information is contained on the separator page when selected via the print driver and selecting the standard pcl sep file located in the system32 folder Solution The separator page will display the name of the user in the log form job number time and date Solution ID TAUS0628196EN Solution Usage 0 Description The IP P2P peer to peer redirected port is not listed under Print to the following port drop down field within the print driver properties Solution CAUSE The select S flag was not enabled within the IP P2P utility SOLUTION To enable select S flag within IP P2P utility perform the following 1 Click on Start button Click on Programs Click on IP P2P Click on Printers button Click on the available printer entry in the Available Printers
70. m the hard drive to the workstation Note Scanning utilities Scantrip and Scantrip Admin are now posted on the Konica SEC website URL http www sec konicabt com main html Solution ID TAUS0629544EN Solution Usage 0 Description Scantrip Admin utility information Solution Scantrip Admin is an enterprise level administration tool for Konica s Scan to Disk feature Groups of images from multiple scanner print engines can be retrieved and deleted with Scantrip Admin The Scan to Disk activity can be checked and the information saved to file for audit purposes Scantrip Admin can even be used to perform a back up of the Scan to Disk file system Konica s Scan to Disk technology allows scanning of documents from the print engine s platen glass or the document feeder directly to file where it is stored in a mailbox on the print engine s internal hard disk For details on Konica s Scan to Disk technology please refer to the Konica print engine s documentation Scantrip Admin functions as a general user tool as well as an administration tool It allows retrieval and deletion of image files created with the print engine s Scan to Disk feature from a personal mailbox These user level operations can be performed manually or automatically with the Auto Polling feature Note Scanning utilities Scantrip and Scantrip Admin are now posted on the Konica SEC website URL http www sec konicabt com main html Solution ID TAUS0629545EN Solution
71. me FAQs regarding LAN hacking through the fax line 1 QUESTION Is there any possibility that the LAN can be hacked through the fax line from the FAX option via the NIC print server ANSWER The FAX option supports the fax protocols T4 and T30 but not the data transmission protocol The FAX option cannot recognize data other than image data 2 QUESTION Does the FAX option support the data modem Function ANSWER The FAX option supports the fax protocols T4 and T30 only 3 QUESTION Is it possible that the FAX option is recognized as a modem or network card on the LAN ANSWER The FAX option is not recognized as a modem or network card by any operating system 4 QUESTION Does the FAX option support the TCP IP or IPX SPX protocols ANSWER The FAX option only supports the fax protocols T4 and T30 5 QUESTION Does the FAX option accept data calls from an external line ANSWER The FAX option only accepts fax image data 6 QUESTION The FAX option uses the adopt V34 V37ter that allows dial up connection Is there any possibility of hacking from this connection ANSWER The FAX option uses the adopt V34 V37ter as the modulation method The FAX option itself does not support the data transmission protocol therefore there is no possibility of hacking For the communication protocol the FAX option supports only the T4 and T30 protocols Trademark ownership information Solution ID TAUS0629392EN Solution Usage 1 Copyright 2007 Konica Mi
72. n Usage 0 Description CorelIDRAW 9 is not positioning the image correctly on the output Solution CAUSE CorelDRAW will not print correctly if the PPD PostScript Printer Description is not installed correctly within CorelDRAW SOLUTION To make the CorelDRAW output print in the proper orientation install the PPD by performing the following 1 Print out a Microsoft Windows test page and determine the correct PPD for the printer 2 On the general tab of the print dialog box click the Use PPD checkbox If a PPD has not been previously loaded a Select PPD File dialog will appear 3 Browse to the folder containing the PPD search ppd will locate the proper folder Select the PPD stated on the Windows test page and click OK 4 Once the PPD is selected click on the Properties button in the print dialog and choose the proper paper size and orientation The document should then print properly Trademark ownership information Solution ID TAUS0627389EN Solution Usage 0 Description How to print both text based and PostScript based files from anywhere within the UNIX LINUX environment Solution Konica SEC has developed the KP Utility which utilizes PPD files for use with the IP432 The file kp ppds tar gz can be downloaded from the KP Products selection on the SEC web site Note To open the PPD WinZip must be installed WinZip can be downloaded from the WinZip web site URL http www winzip com ddchomea htm Tra
73. net Protocol TCP IP and select Uninstall 4 Reinstall the TCP IP protocol Trademark ownership information Solution ID TAUS0640439EN Solution Usage 0 Description IP424 printer failures Solution See Bulletin Number 5002 for details Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0640714EN Solution Usage 0 Description How to program Adobe Acrobat PDF as the default format when scanning Solution Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 32 To program scanner initial settings perform the following Power the copier ON Press the HELP key on the operation panel Touch Key Ope mode on the touchscreen Touch 3 Scanner on the touchscreen Touch 1 Initial setting on the touchscreen A list of programmable settings will be displayed on the touchscreen Scroll to the desired item using the up down arrow on the right side of the touchscreen The second page of programmable settings will be displayed when the down arrow located in the upper right corner of the touchscreen is touched 7 After scrolling to the desire item to be changed repeatedly touch EDIT until the desired setting is selected 8 Touch the RETURN key three
74. nition These definitions are printer specific and should be created in the printer page types section Perform the following 1 Launch WordPerfect Go to the File Menu and select Page Setup Click on the Page Setup tab In the Page Definition section choose Printer Page Types Click on the Add button In the Name section give this definition a name Corel recommends identifying the tray from which to print i e Tray 1 In the Type section select the stationery tray from which to print For example select the letterhead type when printing on letterhead stationery otherwise select standard paper size when there is no option 8 In the Size section select the appropriate stationery size When selecting paper that is not the standard size select User Defined Size and enter the Height and Width below 9 In the Source section select the tray where the stationery is located 10 On the right hand side of the screen in the Show Page Size for section make sure that only the current printer is selected Click OK Note Follow the steps outlined above for each tray 11 To print a document from a specific tray go to the beginning of the document and go into page setup to select the page definition then print The document will now print from the appropriate tray NOOBRWND Solution ID TAUS0638825EN Solution Usage Description SERIES OF ORIGINALS DIFFER PLEASE RELEASE STAPLE MODE message when attempting
75. nolta Business Solutions U S A Inc September 2007 13 Description N 34 error when SMB scanning to a Microsoft Windows NT 2000 or XP workstation Solution CAUSE The destination folder on the workstation is not shared SOLUTION To share the destination folder perform the following 1 Right click on the scan folder as viewed in Windows Explorer 2 Select Properties 3 Select the Sharing tab and click on the Share this folder radio button 4 Provide a share name and Apply the setting Trademark ownership information Solution ID TAUS0629403EN Solution Usage 1 Description Will Microsoft Windows XP Service Pack 2 create printing problems Solution Service Pack 2 SP2 is in many ways a new XP and there is no way to test every possible combination of hardware and software on which it might be installed Practice due diligence and evaluate the specific XP deployment before installing XP SP2 There are several pre installation steps that should be considered 1 Understand the benefits of installing the service pack Malware attachment warnings Malware download warnings Pop up blocker Firewall turned on by default Windows Security Center GUI that lets end users see and manage security settings this can be blocked in a managed environment Enhancements to auto updates including improvements for dial up users Better management of browser add ons and e mail addresses Anew wireless deployment wizard usefu
76. om Macintosh OS 10 4 x Solution CAUSE IPP printing is selected for the printer type SOLUTION When building the printer select IP printing from the top most menu and select LPD from the Printer type menu Note IPP is Internet Printing Protocol used for web based printing Trademark ownership information Solution ID TAUS0651107EN Solution Usage 0 Description How to input the network path when setting up IPP for Microsoft Windows 9x ME 2000 XP or 2003 Solution To input the network path for IPP perform the following Click Start choose Settings and then choose Printers In the Printers window double click the icon for the print driver Choose Properties from the File menu Click the Details tab and then click Add Port The Add Port dialog box will appear Enter the network path for the printer as follows http IP address or DNS name 631 ipp Click OK Note IPP printing across a router requires port numbers 631 and 80 to be unblocked AARONS Trademark ownership information Solution ID TAUS0651129EN Solution Usage 0 Description Part number item number for the IP424 Printer CB Solution IP424 Printer CB p n 14NA 9010 Solution ID TAUS0651540EN Solution Usage 0 Description Is SCS IPDS printing available for the S 390 or AS 400 Solution IBM SCS IPDS printing is supported on this model with the i Data Linkcom III print server The Linkcom III print server can convert SCS IPDS print str
77. on ID TAUS0639417EN Solution Usage 0 Description Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 31 How do you set a pause in the print driver when PC faxing Solution Within the print driver of the IP424 use the capital P where a pause needs to be inserted i e 9P1800P5551111 Solution ID TAUS0640207EN Solution Usage 0 Description Bluetooth wireless printing available Solution Konica Minolta recommends ANYCOM Bluetooth Products Bluetooth wireless printing users have the ability to print high quality images from laptops tablets PDAs or desktop PCs without the need for line of sight from up to 30 100 feet away A Bluetooth PC Card URL http techweb konicabt com tpm media AnyCom_PC_Card pdf or USB adapter URL http techweb konicabt com tpm media AnyCom_USB_adapt pdf is installed as the transmitting device on the laptop tablet PDA or desktop PC and a Printer Module URL http techweb konicabt com tpm media AnyCom_Printer_adapt pdf receiver is installed on the parallel port of the print device Using standard printer drivers print jobs may be sent directly to the printer from these devices Bluetooth is the ideal solution for mobile professionals or the business traveler allowing them to print to virtually any printer with a parallel port Bluetooth can also be a huge convenience for print for pay customers when time is of the essence Vendors providing print for pay services can equip
78. or additional information about how to manually remove printer drivers refer to article number 135406 in the Microsoft Knowledge Base For additional information about how to troubleshoot printing problems in Windows XP refer to article numbers 314085 and 308028 in the Microsoft Knowledge Base To view the above PDFs Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0640108EN Solution Usage 2 Description SMB scanning will not work and the engine displays an N 33 code Solution CAUSE The client is not a member of a workgroup SOLUTION Ensure that the client is a member of a workgroup Solution ID TAUS0642666EN Solution Usage 2 Description SPECIFIED PARAMETER INVALID message when setting up Scan to FTP with an anonymous account Solution CAUSE Login Password field was left blank SOLUTION When anonymous is selected input the sender s E mail address as the password Solution ID TAUS0651038EN Solution Usage 2 Description Printing a black square in place of the text in Microsoft Visio 2003 diagram imported into Word 2003 using the Visual PostScript driver Solution CAUSE The Visual PostScript driver does not have PostScript Pass through checked Copyright 2007 Konica Minolta Business Solutions
79. ot enabled 2 Not enough licenses The IP432 NIC acts as a queue server not a remote printer and requires a license to broadcast on the network 3 Signature level not set between 0 2 Signature level 3 packet encryption is not supported 4 No autosense If the NICs are bound to three or more LAN protocols then the autosense of media type fails Select a frame type manually 5 NDS and the local schema are corrupt and need to be repaired with DSRepair 6 Printer object is not set up as remote unknown Wipe all objects and recreate them with Quick Setup 7 Using autosense hubs The port needs to be set up as a single speed or a single speed hub needs to be placed between the autosense hub and the KN card 8 The KN card is not advertising on the network a Use Display Servers command and view three instances of the KN card b If Disable Bindery on the IP432 NIC is NOT checked the card will not advertise on the network c Reset the NIC 47 mode code 119 then re enter the Netware information d The preferred file server information must be included e CHECK Disable Bindery and save settings f Reboot the machine main power switch in the rear g The IP432 NIC will now advertise as an IPX server device on the network 9 If AppleTalk is not needed disable it Both AppleTalk and Novell protocols are chatty Trademark ownership information Solution ID TAUS0627375EN Solution Usage 1 Description IP424 NIC what is the RAW Por
80. ox to send PPD fonts If this choice is selected the correct fonts will be sent with the print job Trademark ownership information Solution ID TAUS0638654EN Solution Usage 0 Description How many characters can be used for the Scan to PC SMB host name Solution Up to 13 characters can be used for the Scan to PC SMB host name Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 30 Solution ID TAUS0638896EN Solution Usage 0 Description The Copytrack software does not allow print jobs to print unless the key counter is installed in the printer Solution CAUSE Incorrect configuration SOLUTION Select the Key Operator functions Select Printer Mode and enable the print without key counter function Solution ID TAUS0638964EN Solution Usage 0 Description Unable to access All Active Solutions on NSSG Web Support Solution CAUSE Certain end user permissions are in place to prevent unauthorized access Unfortunately some technicians are also locked out SOLUTION Here is the All Active Solutions for the IP424 URL http techweb konicabt com WebSolution ip424 pdf document Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUSO639000EN So
81. printing a PDF using the Visual PostScript print driver the unit will print 2 pages the finisher will cycle and print 2 more pages This does not occur with the PCL print driver Solution CAUSE Compression settings within the print driver are not compatible with the document data SOLUTION Within the properties of the Visual print driver select the PostScript tab and change Job Compression and Compress Bitmaps to LZW Compression setting information URL http www prepressure com techno compressionflate htm Trademark ownership information Solution ID TAUS0627381EN Solution Usage 0 Description ISIS driver compatibility Solution IP424 does not support scanning via the ISIS scanner driver Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0627382EN Solution Usage 0 Description How to program Adobe Acrobat PDF as the default format when scanning Solution To program scanner initial settings perform the following 1 Power the copier ON Press the HELP key on the operation panel Touch Key Ope mode on the touchscreen Touch 3 Scanner on the touchscreen Touch 1 Initial setting on the touchscreen A list of programmable settings will be displayed on the touc
82. products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0653457EN Solution Usage 0 Description How to disable the print notification message when printing from Microsoft Windows XP Solution To disable the print notification message when printing from Microsoft Windows XP perform the following 1 Click the Start menu 2 Select Printers and Faxes 3 Click the File menu 4 Select Server Properties 5 Click the Advanced tab 6 Uncheck the Show informational notifications for local printers check box 7 Uncheck Show informational notifications for network printers check box 8 Uncheck Notify when remote documents are printed check box 9 Click Apply 10 Click OK Trademark ownership information Solution ID TAUSO0655868EN Solution Usage 0 Description Images opened in File Magic by Fortis print out as a negative via the PCL driver Whites are black and vice versa Solution CAUSE This application uses the Windows Image Viewer to view documents This is a known issue with Windows Image Viewer and the Konica PCL driver SOLUTION As a workaround select the negative check box in the graphics tab of the PCL driver It may be necessary to create another driver and set negative as the default in that driver The user should then select this driver when printing from this application Note This issue does not occur when pr
83. r can be enabled to individually collate staple and duplex publications records when using the Mail Merge feature of Publisher through a registry edit This can be done either manually or by a script To manually edit the registry open the Registry Editor by clicking Start click Run type regedit and then click OK Go to 1 HKEY_CURRENT_USER Software Microsoft Office Publisher Printing 2 Right click on the Printing folder select New amp gt String Value 2 Create new string value called NumberOfRecordsPerBatch 3 Double click and set the Value Data to 1 Instead of grouping records together into groups of 10 Publisher default to send to the printer the records are now sent in groups of 1 i e each document is sent separately Note A value for this size setting can be set between 0 and 99999 To update the registry automatically from a script 1 Download the script from http ed mvps org 20031Rec reg 2 Save the REG file to the Desktop 3 Double click on the icon and then click on Yes to the question Are you sure you want to add the information in C DOCUME 1 administrator account Desktop 20031Rec reg to the registry 4 The new value will be added to the registry Notes a Refer to Windows registry tips and guidelines for additional information see attached b To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com
84. review the instructions for how to use the font downloader program installed in the users local environment Trademark ownership information Solution ID TAUS0628314EN Solution Usage 3 Description N 32 error when SMB scanning to a Microsoft Windows 9x or ME workstation Solution CAUSE Incorrect sign on credentials shared folder configuration or file path SOLUTION SMB to a Windows 9x ME client requires enabling share level access and creating a password on the shared folder 1 On the desktop right click Network Neighborhood access properties Note the computer name you will need this later 2 In the Access Control tab select Share level access control requires reboot if it is not enabled 3 In Windows Explorer create a shared folder Assign full rights and set a password i e 12345 4 On the 7222 enter the Host Name network name of the workstation you wish to scan to 5 The Folder Name on the 7222 must be designated with For example if the shared folder on the workstation is Sample it will be input on the 7222 as Sample 6 Enter the User Name administrator for Windows 9x and ME 7 Enter the Password It must be the same as set in step 3 above Trademark ownership information Solution ID TAUS0629212EN Solution Usage 3 Description When printing a mixed original PDF from Adobe Acrobat or Reader the output is only on one size of paper If the first page is formatted for 8 5x11 the entire docum
85. rge staples all pages together but end user would like to separate mail merge into separate jobs based by name or address Solution Download and import word_mail_merge_printing URL http techweb konicabt com tpm media word_mail_merge_printing pdf into normal dot Set up the driver you want to use as the default and then set the finishing features desired in Printing Preferences Run normal dot under macros you should be presented with a question of how many sections are in the merge i e how many pages before the next name or address in the merge Solution ID TAUS0642700EN Solution Usage 1 Description Does the IP424 support USB printing on Microsoft Windows 9x Solution USB printing for the IP424 is supported only with Windows 2000 XP Trademark ownership information Solution ID TAUS0642724EN Solution Usage 1 Description Special driver release Pop up Password Print Solution A special PCL driver is now available that provides an additional Device Options setting to enable the Password print option to pop up automatically when printing This print driver is available for download from the Konica Minolta FTP site URL ftp kbtdigital kx15 ftp konicabt com Trademark ownership information Solution ID TAUS0642743EN Solution Usage 1 Description How to set the ScanAutoDelete time of document stored to a box Solution To set the ScanAutoDelete time perform the following 1 Press the Help Key and
86. ript V Solution The Konica Minolta Microsoft certified printer driverscan bedownloaded fromthe Konica Minolta Download Selector Access the Selector from the the KMBS public site http www kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more These drivers will be shown as a WHQL W indows H ardware Q uality L abs Download Access the Download Selector and type WHQL in Find downloads then click on Search amp gt Solution ID TAUS0627354EN Solution Usage 0 Description eLynx internet mortgage application software will not print correctly onto 8 5x11 and 8 5x14 paper within the same job Solution CAUSE eLynx does not have page set up control or access to the print driver Printing is handled through the WebPostPrint utility SOLUTION In order to print mixed stock correctly from this application load 8 5x11R and 8 5x14 ONLY do not load 8 5x11 landscape in the machine Set auto tray switching and print rotation to ON Trademark ownership information Solution ID TAUS0627365EN Solution Usage 0 Description IP424NIC is not advertising on Novell networks using NDS NetWare Directory Services Solution CAUSE Disable Bindery on the IP424 NIC is NOT checked SOLUTION Reset the NIC 47 mode code 119 then re enter the Netware information The preferred file server information must be included CHECK Disa
87. scription Unable to retrieve scan to box hard drive documents after installing Microsoft Windows XP SP2 Solution CAUSE The Use Passive FTP setting is not set correctly within Internet Explorer and or the SP2 Firewall settings require tweaking SOLUTION To select deselect Passive FTP perform the following 1 Right clickon the IE icon and select properties 2 Select the Advanced tab 3 Scroll down until Use Passive FTP is indicated and make the necessary change Note Passive FTP does not require the local machine to utilize its Internet TCP IP address Some network configurations will only work with passive mode enabled while others will only work with passive mode tdisabled This feature allows selection of the mode to use for network settings compatibility Most network configurations will support both modes The passive FTP mode is considered more secure Other options are to open Port 21 on the firewall use the Add Port button and add any FTP client software to the Exception list use the Add Program button Trademark ownership information Solution ID TAUSO0630909EN Solution Usage 0 Description Cannot print or print preview a web page after installing Microsoft Windows XP SP2 Solution CAUSE The web page includes an ActiveX object For security reasons the printing function is blocked SOLUTION The only way for an end user to print the page is to turn off a Windows registry setting called local machine zone lock
88. server The Send to E mail address is to a location outside of the company s local WAN and SMTP relay is not set to allow SMTP messages to be forwarded The SMTP Timeout value is set too low The printer stops transmission before the Server can respond The scanned document is too large Reduce the resolution or increase the max message size on the E mail aH Fe C E E E E E E Solution ID TAUS0630765EN Solution Usage 0 Description How to change the default number of lines per page from 60 to 66 lines per page Solution The NIC for the controller must be installed to perform this change To change the default number of lines per page from 60 to 66 lines per page perform the following 1 Install the NIC and assign it an address 2 Using the Web Utility access the Printer Setup function 3 Scroll to the bottom Located just above Finishing Defaults is the Form Lines setting Change it from 60 to 66 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 28 4 Accept the settings using the password sysadm 5 Reboot the controller and use the web utility to verify the change is set on the controller Print a test file to verify the change is applied 6 Power down the system and remove the NIC 7 Test printing again to be sure nothing has changed CAUTION Please be aware if the system software is upgraded the above setting will be lost Solution ID TAUS0630796EN Solution Usage 0 De
89. siness Solutions U S A Inc September 2007 24 SOLUTION Properly set the destination PC name The network name of the workstation you wish to scan to is the host name To find the host name of the destination on a Microsoft Windows 2000 PC right click My Computer select Properties select the Network Identification tab and note the Full Computer Name Use only the name of the computer Do not include the domain name Be sure the Destination pc name is not greater than 13 characters in length Trademark ownership information Solution ID TAUS0628342EN Solution Usage 0 Description Unable to SMB scan to a shared folder on a Netware 6 0 server Solution CAUSE The CIFS protocol needed to accomplish this task is not included in the engineering specifications of this machine SOLUTION As a workaround Konica Minolta Scantrip can be used The scanned documents can be polled automatically from a workstation using Scantrip which will place the retrieved files in the proper Novell folder Trademark ownership information Solution ID TAUS0628994EN Solution Usage 0 Description When installing a printer driver with the Novell NDPS installer the printer driver is not displayed or an error is produced Solution CAUSE The NDPS database on the Novell server is not properly synchronized SOLUTION To synchronize the NDPS database perform the following 1 From the server console using NDPS MGR 2 NDPS MGR and Status CONTROL 3
90. step2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0638979EN Solution Usage 1 Description Is Division TIFF ability to separate a multipage scan job through the RADF available for scan to SMB Solution The Division TIFF feature for scanning is not available on the IP424 7222 7228 7235 Note This feature is only available on the IP511A 7255 7272 Solution ID TAUS0639611EN Solution Usage 1 Description PC SMB scanning specifications Solution The following are the specifications as of 9 08 04 for PC SMB scanning 1 Supported environment a Connection to file sharing server in broadcast domain b SMB TCP IP shared folder of Microsoft Windows 98 ME NT4 2K XP 2 Non supported environment a Network beyond router b SMB other than TCP IP NetBEUI IPX are not supported c Direct Hosting SMB mounted SMB on Windows 2000 or later d User Level sharing of Windows 98 e Sharing that needs authentication with Windows 2003 Domain f CIFS mounting of non Windows OS e g SAMBA on UNIX LINUX CIFS sharing on Novell Netware 3 Restrictions of mounting a NetBIOS Name Binding On Windows network TCP IP has to be obtained from NetBIOS name as same mechanism as DNS to obtain TCP IP address from Domain name of Internet On Windows OS TCP IP address can be obtained from NetBIOS name by following procedures H Node case a Cache in Local PC b
91. t 2 From Programs open Symantec Client Security 3 From the configure menu select File System Auto Protect and select disable 4 Test scanning from the machine Trademark ownership information Solution ID TAUS0649240EN Solution Usage Description How to print envelopes from WordPerfect using the 7222 28 or 7235 IP424 Solution Solution The bypass paper size must be set to non standard in the memory switch settings in the key op mode In Word Perfect a custom size output paper must be created in the PCL print driver The bypass tray must be selected as the paper source in the print driver for the custom size to be available Solution ID TAUS0649429EN Solution Usage Description When changing fonts with spaces in the KP Utility the fonts do not work A message is displayed indicating that the font names can not contain spaces Solution CAUSE Incorrect format SOLUTION When identifying fonts use dashes instead of spaces i e Courier Bold should be typed in as Courier Bold Solution ID TAUS0649925EN Solution Usage Description Special firmware release for DocuBreeze support Solution Download and install the main body control firmware version 011SAX0 from the FTP site URL ftp kbtdigital kx15 ftp konicabt com 0 0 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 38 Solution ID TAUS0650265EN Solution Usage 0 Description Printer Busy message when printing fr
92. t Configuration for the IP424NIC Solution The proper RAW Port Configuration for the IP424NIC is 9100 Solution ID TAUS0627376EN Solution Usage 1 Description Is PC Fax supported when printing in a Macintosh environment Solution PC Fax functions are not available when printing in a Macintosh environment PC Fax functions are available using the PCL driver or PostScript Visual driver for the following operating systems Windows 95 Windows 98 Windows Me Windows NT 4 0 Windows 2000 Windows XP Trademark ownership information Solution ID TAUS0627377EN Solution Usage 1 Description PLEASE LOAD A4 PAPER message when printing test pages or any type of job Solution CAUSE The paper override was set to 8 5x11 A4 SOLUTION To change paper override setting perform the following 1 Press PRINT button to access Printer Mode Press PRINTER SET on the touchscreen Press 3 for SET DEFAULT Press OK Press 5 for OVERRIDE PAPER Press OK Press 1 for OFF Press OK Press EXIT button to return to standby mode Oakwn Solution ID TAUS0627384EN Solution Usage 1 Description Is password printing available for MAC OS 10 2 x environments Solution The password printing feature is not available on the Mac OS 10 2 x driver version 1 3 3 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 12 Solution ID TAUS0627394EN Solution Usage 1 Description How to print bar code fonts
93. t in the appropriate application Go to the File menu select Print and then choose the EPS printer There will be a prompt for a filename for the EPS file and the folder in which it will be created can be chosen OMNDOARW Trademark ownership information Solution ID TAUS0640050EN Solution Usage 1 Description N 57 code indicated when scanning to E mail Solution CAUSE Binary Division is set to ON SOLUTION Set Binary Division to OFF Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 17 Solution ID TAUS0640102EN Solution Usage 1 Description Can the print quality be changed from the 600dpi default Solution The 7222 7228 and 7235 engines print only at 600dpi Solution ID TAUS0641655EN Solution Usage 1 Description Is ECM password printing available with Macintosh Solution ECM password printing is not available for use with Macintosh Trademark ownership information Solution ID TAUS0641659EN Solution Usage 1 Description Print driver does not have the selection for Password Print with Macintosh OS 10 x x Solution CAUSE The Konica Minolta print driver for the Macintosh 10 x x environments does not support the password print option SOLUTION The password print option is only available for the Microsoft Windows OS environment using the Konica Minolta Visual PostScript driver Trademark ownership information Solution ID TAUS0642049EN Solution Usage 1 Descr
94. that will not receive a Vista specific driver refer to the following statement The previous drivers System 5 5e 8 8e will not work on 64 bit Vista However these drivers will work on the 32 bit version of Windows Vista with minor issues Known issue Borders and frames around icons and panes within the driver UI may not show up correctly Notes 1 Ifa previous driver was Microsoft Windows XP WHQL certified Microsoft also honors the digital signature CAT file on Windows Vista 2 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0657373EN Solution Usage 2 Description In Microsoft Publisher 2002 2003 publications records are not individually collated and stapled when duplexing and using the mail merge feature of Publisher Solution CAUSE Registry edit required WARNING Incorrectly editing the registry may severely damage the system Before making changes to the registry back up any valued data on the computer Konica Minolta is not responsible for any system errors that may result from using a registry editor incorrectly SOLUTION Microsoft Publisher can be enabled to individually collate staple and duplex publications records when using the mail merge feature of Publisher through a registry edit This can be done either manually or by a script To manually edit t
95. tion Usage 1 Description On a machine equipped with an Equitrac counter device print jobs will not print Solution CAUSE Incorrect software dipswitch setting SOLUTION Access 25 mode then select Software dipswitches Scroll to software dipswitch 17 3 and set to ON 1 This will allow print jobs to print Trademark ownership information Solution ID TAUS0638634EN Solution Usage 1 Description What HDD works on the 7235 Solution The HD103A Item 960418 is required to support scan to the hard drive Solution ID TAUS0638649EN Solution Usage 1 Description N 60 error code when sending a large scan to E Mail jobs Solution Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 15 CAUSE Binary Division is enabled on the NIC SOLUTION Turn Binary Division OFF by browsing to the IP432 NIC and selecting Network Set Up and then E Mail Send SMTP configuration Solution ID TAUS0638885EN Solution Usage 1 Description Is SMB a routable protocol Solution SMB is a non routable protocol If data needs to be sent outside of the local network a dedicated PC with 2 network cards is required One NIC will be addressed for the local network and the other NIC will be addressed to the outside network The PC then acts as a router Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat read
96. total count 3 To view the Document s Microsoft Word or Word Viewer must be installed Word Viewer 2003 11 7MB can be obtained free from Microsoft Solution ID TAUS0701588EN Solution Usage Description All multi page print jobs are stapled Staple is not selected in the driver Solution CAUSE The IP 424 system code is corrupt Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 44 SOLUTION Re load system code on to the CF card Do not use the parallel method to re load system code as this method will not resolve the problem Solution ID TAUS0701767EN Solution Usage Description When multiple print jobs with hole punch staple and duplexing are selected the start key must be pressed each time to print each set of prints Solution CAUSE Hole punch waste box is full SOLUTION Check the hole punch waste box and empty it Solution ID TAUS0701964EN Solution Usage Description When searching solutions by models referenced links for the documentsare notaccessible Solution CAUSE This is a search of the printed database The links are locatedwithin the solution in the database SOLUTION Copy the solution ID number into the Knowledgebase look up Keyword field and select Search to access the solution complete with active links to attached documents Note If there is an actual dead link within the solution please send an E mail to cses kmbs konicaminolta us with the solution ID number
97. uires the IP unit to be equipped with the PostScript upgrade This utility may or may not be compatible with the customers UNIX application It is recommended to download and install the utility on the UNIX server and test to determine if the customer s application can access the utility Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 21 prior to recommending this as a printing solution Notes 1 The KP utility is available on the Konica SEC website URL http www sec konicabt com version2 main html flash No 2 KP Utility Users Reference Guide for UNIX Note To view the PDFs Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0627387EN Solution Usage 0 Description HP MPE IX printing compatibility Solution There are no UNIX drivers available for this OS The KP utility has PS filters for HPUX 10 amp 11 If the output can be sent via HP emulation HP5si PCL the controller will print correctly if no special features i e duplex tray call finishing are contained Special features in this environment would require a programmable NIC print server such as the an Data Easy com express with pre strings search replace and post string capability Solution ID TAUS0627388EN Solutio
98. user account number Enter any numeric password up to 8 digits in the password box Select OK Make any additional desired changes to the print driver and select OK Select OK to print the document On the operation panel of the machine press the Scan Print button 10 Press Password Print on the LCD touch screen 11 Enter the ECM user account number in the User ID space using the numeric keys on the touchscreen 12 Press OK 13 Enter the same numeric password that was entered in the print driver using the numeric keys on the touchscreen 14 Select the number of the job to be printed and press the print button Note The print job will not be printed until the matching password is entered at the main body The password print feature will increment the ECM user account OONDARWN Solution ID TAUS0628704EN Solution Usage 7 Description How to set up SMB PC Scanning to a Windows NT 2K or XP workstation Solution When setting up SMB PC Scanning on the 7145 three pieces of information must be obtained 1 Host Name This will be the network name of the workstation you wish to scan to Right click My Computer select Properties User Profiles and note the Workgroup Name of the computer Use only the name of the computer do not include the domain name Make sure the computer name is NOT longer than 13 characters or you will receive N 32 errors 2 Folder This is set up on the workstation and must be shared with all attribut
99. utility SOLUTION The IP424 has its own peer to peer utility which is available on the IP424 User CD or can be downloaded from the Konica FTP site Trademark ownership information Solution ID TAUS0628721EN Solution Usage 5 Description N 33 error when scanning to SMB The shared folder is on the domain server the user account has full control of the folder Solution CAUSE Scanning SMB to a shared folder of a domain controller is not possible as there is no workgroup name associated with this server SOLUTION Create a shared folder on a non domain server or workstation When configuring SMB scanning on the scanner use the workgroup name of the workstation server Solution ID TAUS0638470EN Solution Usage 4 Description N32 error code when scanning to PC SMB Solution CAUSE The NIC firmware is corrupted SOLUTION Reset the NIC to factory defaults be performing the following 1 Access the Web utilities 2 Select Network Setup 3 Select Reset To reset the 7222 network card to factory default perform the following Access the 47 mode power the copier OFF ON while simultaneously holding the 4 and the 7 keys Using the keypad enter address 119 Press the START button Power the machine OFF ON to exit the 47 mode Verify the Host pc name is not greater than 13 characters in length or you will continue to get N 32 errors ahWN Solution ID TAUS0642437EN Solution Usage 4 Description IP424 how to dis
100. wer the machine OFF ON to return to normal operation ANOaAKRW Solution ID TAUS0646873EN Solution Usage 0 Description Does Konica Minolta provide support for Equitrac products Solution For Equitrac technical support information please visit http Awww metrics com Support URL http www metrics com Support or contact trained Support Engineers by telephone at 519 885 2458 by fax at 519 746 7931 or via E mail at support metrics com Note Technical Support is available Monday through Friday 8 AM to 6 PM EST Trademark ownership information FILE V TEXT WTRADEMRK TXT NEW Solution ID TAUS0646909EN Solution Usage 0 Description Following a Novell NDPS or iPrint installation the Windows print driver is configured with default settings ONLY on the client workstation Solution CAUSE Novell NDPS or iPrint drivers are migrated from the Novell server to clients in a non configured format This is because the driver is not actually installed on the Novell server In the Novell environment the server simply holds and then pushes the non configured driver files to the client In a Windows server environment the Windows driver is installed on the server and can be configured prior to roll out to the clients SOLUTION It is possible to roll out configured drivers from in a Novell environment Novell s ZenWorks allows the Novell administrator to create a snapshot of a client workstation before and after the driver is insta
101. word field is not required for ECM printing Solution ID TAUS0641536EN Solution Usage 3 Description How to reformat the IP424 CF card if the original formatting on the card becomes corrupted Solution In order to recover a damaged CF a new operational CF loaded with current code is required To format the damaged CF Install IP startup operational CF on IP master CF slot and install damaged CF on the option slot 2 Install IP 424 to 7222 7228 7235 and connect IP and computer PC with null modem serial cable 3 Startup terminal software Tera Term Hyperterminal etc on PC 4 Turn ON main power switch of 7222 7228 7235 series After IP starts up and turns to ready status Ready is displayed on terminal execute MakeMasterCF command When executing the command the unused CF on the option slot is formatted as master CF 6 Following to the terminal message indicated below turn OFF main power switch of 7222 7228 7235 and remove CF on the option slot oa Messages The option side CF was formatted as master CF Shut off the main power and remove the option side CF Note The newly formatted CF can be used as IP startup CF after installing IP firmware 7 Place the recovered CF in a flash reader so that the PC can recognize it 8 Copy the following folder with files to the CF by using Explorer All folders and files in the ip424us2590ps folder 9 Install the CF to the IP424 10 Install IP 424

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