User Manual
Contents
1. 23 3 Implementing your SMS solution 25 OUnique Computer Systems 3 Reson8 Online Go to SMS Messaging gt Send SMS ipse eese i ihre sea beue tete entre a bei ede 26 3 1 SMS BeCIDIeHES date dec cath Gah te eee ee dre 28 3 1 1 Send SMS to existing Distribution List 28 3 1 2 Send SMS to Existing Contacts oneec Aan nn ee 29 3 1 3 Send SMS to manually entered contacts 30 3 L 4 Send Bulk SMS using a CSV file See 30 35 4 Scheduling your SMS message iiss eerie acte ei a a 31 3 2 1 Modify Delete your scheduled SMS message 32 3 3 SMS Templates Static vs Dynamic nnne 34 4 Tracking your SMS campalgTis de Ni sin 37 ALT Broadcast REP Ot iidem de ed an eine 37 4 2 Credit Transactions Report oe eiie tte nn RS 41 qd JSerACCOUDIS REDOFL aiken d dme stud edu aa 43 5 ECIDI Da 44 OUnique Computer Systems 4 Reson8 Online 1 Overview 1 1 Introduction Reson8 Online is a web based SMS solution that enables organizations to resonate their messages with their intended audience customers personnel through mobile alerts notifications and relevant marketing material This is facilitated through the use of our web based portal o2. Transfer From acm vi Transfer Type n Select w Description Transfer Cancel Reson Online allows a number of cost centers and sub accounts to be affiliated to your parent account Cost centers and sub accounts can request credits in the same way as the parent account However credits can also be transferred between the parent account and cost centers and its associated sub accounts Credits cannot be transferred between sub accounts of different cost centers OUnique Computer Systems 14 Reson Online To transfer credits e Goto My Account gt Transfer Credits on the dashboard menu e Once you have filled in all the fields and submit Transfer the credits should be transferred immediately This can be confirmed from Recent Transactions on the dashboard and you will also receive an email notification Dear Sir Madam The credits for the account rpascua has been updated Amount added AED 5 000 from UCS Best Regards Unique Computer Systems FZE P O Box 42645 Sharjah U A E Tel 9716 5254491 Fax 971 6 5254343 Email support ucssolutions com x Right click here to download pictures To help x Right click here to download pictures To help protect vour privacy Outlook prevented protect your privacy Outlook prevente aniba roa aris male deuinlasd af thie mich wa Par the T ic dewvanlo ad af thie mich wa From the T 2 5 Groups and Users Groups and Users under My Account enables yo
3. e Click on the button Once you have done this you can use another distribution list to import contacts into your new distribution list by repeating the same steps listed above e Once you have added all required contacts into your new distribution list click on save Your distribution list will appear under Address Book Manage Distribution Lists OUnique Computer Systems 24 Reson Online Description P Brand New Choose an Option Choose an Option vi One item found 1 Name Mobile No Priya 971555505985 x ETS cane You can now create a distribution list by importing contacts from a CSV file and an existing distribution list All you need to do is change the method under Choose an option instead of saving immediately You can do this multiple times to import contacts from various distribution lists and CSV files before saving the newly created distribution list Rest assured that you can always edit your distribution lists to delete add contacts To do so follow the steps listed above with the exception of the first step instead of which you click on the p edit icon of the distribution list that you want to add more contacts into 3 Implementing your SMS solution This section will explore how you can start composing your SMS communication for your audience In order to start sending out SMS messages go to SMS Messaging gt Send SMS on the dashboard menu The following screen allows you to compose your SMS
4. You SMS campaign has successfully been scheduled Click to view detailed delivery report on the recipients to modify or delete a scheduled message cm Click to export report in CSV Excel file format nd In addition to an up to date record of all your activity available on your account you will also receive daily email notifications of all successful campaigns run the previous day This will highlight the credit usage and will provide you with an attachment containing the details of each campaign Unique Computer Systems 38 Reson Online 4 2 Dear Sir Madam Your Delivery Status Report for XXYYZZ on 27 08 2013 Campaign Size 3 Credit Usage 3 000 Credits Current Credit Balance 39 000 UAE SMS AED 3 900 This email also contains an attachment containing the consolidated information for the SMS messages sent Best Regards Unique Computer Systems FZE P O Box 42645 Shagah UAE Tel 971 65254491 Fax 971 6 5254343 Email support ucssolutions com SD Visit UCS Website Fndusin amp j O Additionally you will receive a monthly digest outlining all the campaigns carried out in that month together with the credit usage on each campaign The email will contain an attachment with this detailed report Dear Sir Madam The following are the previous monthly credit usage statistics for your account UCS for 08 2013 Credit Usage AED 537 96 This email also contains a consolidated report att
5. Contact No 4 971 6 5254891 x 2002 Gnllna M SH Help Dask On Off Hours You May Contact Manish Bhatia Mall ki gt minatageucssantans cam contact No 4971 50 8599325 Unique Computer Systeme FZE POD Box 42645 Shade UAE Tab 574 B 5254451 Email suppcttbecssoletions com 2 2 Reson8 Online Login Your login details are emailed to you on the successful creation of your account OUnique Computer Systems 7 Reson Online The login details for your Reson8 Online account will consist of a username and password You will be prompted to enter these login details every time you wish to access your account If your account remains inactive for 30 minutes you will automatically be logged out from your account for security Log in to Reson8 SMS purposes User Name p To login into your Reson Online account Password you need to enter your User Name password the values shown in the security image and click Login Type the characters as shown in the captcha image above 2 2 1 Forgotten Password Forgot Password In the event that you forget your password Logn Fanrel it can be reset as follows fe Click on the Forgot Password link which appears below the log in screen You will then be prompted to enter your existing user name You can find this in your email when your account was initially registered and created Account Recovery To reset your password please enter the use
6. Customized Fields your annual fae of AED1508 c mernberhship na 111 i4 now due Thank you Templates can be managed from the Manage Templates dashboard option 4 Tracking your SMS campaigns Reson Online allows you to keep track of all the activity on your account through built in reports These reports highlight the usage of all your group and user accounts enabling you to comprehensively keep a tab on all your sub campaigns 4 1 Broadcast Statistics Report In order to view all the SMS campaigns you have run from the parent account including those run from your group user accounts go to Reports Broadcast Statistics Report Note the user accounts will only display broadcast reports of their own campaigns On the Broadcast Report dashboard you will be able to see an overview of each campaign For a detailed report of each recipient you can click on the View Status icon which will also include the message text and the mobile number status of all recipients OUnique Computer Systems 37 Reson8 Online v aise 4 ax v up a E V gt i ere 23 a 2 Q or s s i2 x oe 2411 m a ce oT You can search for specific campaign details either by Period and or the Campaign Name Header Recipient Number Message text The following legend will help you use the icons to your advantage Your SMS campaign is currently being processing for delivery Your SMS campaign broadcast is complete
7. E Twitter Campaign Type Campaign Mame Marketing RE Bpolnts Sender Header Campaign Description RELICS 5555 Reson bonus points promotions Message Content Language Template 3 LJ show Sub Account Templates Brand Marne English Select E Resong 7 Character Count 101 5 jule ie Dear Customer purchase online before lApr to avail 500 additional bonus Schedule this message points on your loyalty card Select a Date Time hh mm 10 e 17 e English SMS 160 characters Additional characters deducts extra credits i essage Count Select a Timezone z aes mr GMT 04 00 Abu Dhabi Muscat Select Hote If campaign type Is selected as Marketing Ht wall consider the DND time before sending the message Please do not copy paste text from a Microsoft Word document Its always advisable to manually type in the text Inthe message box Please send a test message to an indh dual mobie number before dong any bulk broadcast ETES ES Once you have scheduled your message you will be able to view its status in Reports section under Broadcast Reports Once the message has been sent the status of your campaign will change from scheduled to complete You will also be able to see your scheduled campaign on your dashboard under recent campaigns 3 2 1 Modify Delete your scheduled SMS message You can delete or edit the details of your scheduled message prior to its scheduled broadcast time Thi
8. a group user from sending out any SMS messages temporarily e The Minimum Credit Limit indicates the minimum threshold limit at which a low credit reminder will be sent to the parent account on the primary contact email address e Has Fixed Header indicates that the user account can only use the header assigned to the account e Send Daily Report indicates if a daily report should be sent to the user for all the campaigns done on the previous day The assigned email addresses to which the report will be sent can be added with comma separation in Send reports to email IDs e Primary Contact Email and Mobile No needs to be filled with the primary contact email address for the user account being created e Once you have completed all the required fields click on Save e Anaccount opening activation email will be sent to the user on the primary contact email address entered Through this email the user will be able to create a new password for the new group user created and start using it to log into the Reson8 dashboard OUnique Computer Systems 17 Reson Online Dear Sir Madam Thank you for signing up for our Resana Online service UserName Poesia Click Hare te Actlvate Your account User Manual URL Click hare Feasa fee free to contact our Helpdesk for any assistance while posting fie messages Help Desk Contacta cmos working Heure Sundays bo Thureday 5 30 AM i 802 PM d ucssniubans ca canmaci No 4 971 6 5254591 x AN Onli
9. message OUnique Computer Systems 25 Reson Online Camgalgn Types Seet e Fj Faeto e El Twitter Campaign Hane 20150420122137 Sender x Header Campaign Description CCD Select Header Message Content Shaw Sub Accoun TEMPLES Language Template English Salact Brand Mare Messages Character Count 0 Send Now Message Count 1 Ej Facebook Post an Facebook Page EF Twitter TWEET an Twitter BEES j cance The basic steps involved in sending out an SMS message are as follows e Goto SMS Messaging gt Send SMS e Selecta Campaign Type Marketing or Operational this explains purpose of sending SMS e Select a Campaign Name to describe your SMS operation The campaign name will be recorded in the reports and transactions sections e Select the Sender on whose behalf the campaign is being run The sender can be any group user affiliated to your customer account e Select the relevant header to be used for the campaign associated with the sender account e Select the Language in which you want the message to be sent You can either send SMS messages in English or in Arabic OUnique Computer Systems 26 Reson Online e The templates section allows you to manage any pre defined messages that you frequently use e If you are not using a template type your Message in the message box The character count and the message count are located above and below the m
10. 42 Reson Online Dear Sir Madam The following are the previous monthly credit usage statistics far your account Sportland for 07 2014 Credit Usage AED 106 44 To download the report please click here Note please download this report at the earliest the download link expires on 08 08 2014 Best Regards Unique Computer Systems FZE P O Box 42645 Sharjah UAE Tel 48716 5254491 Fax 497165254343 Email support ucssolutions com SD Visit UCS Website Find usin Kj 4 5 Broadcast Campaign Report To keep track of all your campaigns in addition to the credits available on them go to Reports gt Broadcast Campaign Report The detailed report of each campaign can be obtained by clicking on View Status where you will be able to see the details with which each campaign was registered OUnique Computer Systems 43 Reson Online AcCosmit Addere Eck THG Mii ur if Brp aping l pr Hromdeast Statistics Rept Broadcast Campaign Rept incoming Messages Bepoart Credit Tranriacrion Report Period By eie ange From Q3 03 7014 To ames e a ami E TIFIITET 1 Q MIT ael ta e deu Temeg B 1412257487713 1 Q AP Mapa ETES em ag Taming etra DEN Q saei ams wa agi 1 a TE LE LI spe pig pk Cap onn mea CURE puer DU Ron Cad l Q 250 aceto I MM iem n 1 Q iw RE 5 Troubleshooting In the writing of this manual it was attempted to clarify every feature you can use on your Res
11. 538 Emilio 2201 2014 08 50 44 F5 Fa cs 1 In order to delete multiple contacts e Click on the check box next to each contact that you want to delete 3X Delete Contacts e Then click on the X Delete Contacts button Delete Confirmation x The selected Contact s is part of Distribution List s Deleting the Contact s will delete it from Distribution List as well Do you want to delete Unique Computer Systems 20 Reson Online 2 6 2 Managing Distribution Lists A distribution list consists of the contact details of a particular section of your audience that you communicate with on a regular basis Distribution lists offers the convenience of grouping your audience based on a profile There are two ways of creating a distribution list in Reson8 Online A distribution list can be imported from a CSV file or create a list using existing contacts in the address book In order to view existing distribution lists go to Address Book Manage Distribution Lists on the dashboard menu Distribution lists can be edited by clicking on the edit icon To delete a distribution list click on the 8 delete icon Note Deleting a distribution list only deletes the distribution list and does not delete the contacts within a distribution list My Account SMS Messaging Reports Manage Opt Out a Add New Distribution List search By Description vi 12items found displaying 1 to 6 First Prev 1 2 Ne
12. 6 characters you will be charged 4 SMS credits 2 4 3 Arabic SMS credit charges A single SMS message created in a non English character set comprises 70 characters and 1 SMS credit will be deducted for a message of 70 characters or less However if the message length exceeds 70 characters then the message count will be calculated as 67 characters per message e Ifyou senda message of length 70 characters you will be charged 1 SMS credit e Ifyousend a message of length in the range of 71 134 characters you will be charged 2 SMS credits e Ifyou send a message of length in the range of 135 201 characters you will be charged 3 SMS credits e Ifyou send a message of length in the range of 202 268 characters you will be charged 4 SMS credits 2 4 4 Request Credits To charge your account with additional credits e Goto My Account Request Credits on the dashboard menu OUnique Computer Systems 13 Reson8 Online Groups and Users Request for m Transfer Credits Change Password Enter your email address Send Request Cancel e Once you have entered the value of credits required your email address review the details and click Send Request e Your request for credits will then be processed and you should receive an email confirming the addition of new credits 2 4 5 Transfer Credits My Account SMS Messaging Groups and Users Transfer Credits Request Credits Change Password
13. 7 09 1 a l Campaign ty CCD 22 ADD 13 D4 2015 08 38 14 wl Tuti 185 D4 2015 17 09 l a 1 campagn by CCD 3 000 5 D4 2015 11 13 31 i wr Tater 16 01 2015 17 08 1 a 1 The Send SMS button is your quick access to preparing and sending a new SMS campaign Each SMS message bundle that you send out will be referred to as a campaign on your account Your campaign details will be summarized in the Recent Campaigns section on the dashboard while the credit usage associated with each campaign will be summarized in the Recent Transactions section The Reson amp Dashboard menu allows you to navigate the features of Reson amp Online available to your account 2 3 1 Account Details Unique Computer Systems 10 Reson Online You can view your account details by clicking on the ES icon visible on the top left corner of the dashboard You can add and or edit your company name primary contact email mobile number fax and address The primary contact email will receive all User Information communications pertaining to your account such pe User Mame as password reset mailers credit transaction mailers and low credit alerts Minimum Credit Limit Has Fixed Header Send Dally Report The header is the sender name that will appear on Send reports to emall 1ds the recipient s mobile device It is the name under which your recipient s will receive your SMS messages Please contact the UCS Support Team if you require
14. Reson User Manual Reson V2 Document Version 2 0 OUnique Computer Systems 1 Reson Online General Notice The information contained in this document is subject to change without notice Unique Computer Systems makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Unique Computer Systems shall not be liable for any errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material This document contains proprietary information which is protected by copyright All rights reserved No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Unique Computer Systems Copyright Unique Computer Systems 2014 All rights reserved History Version 2 0 of Reson amp Online User Manual 7 4 2013 Updated 9 9 2014 Updated 4 20 2015 OUnique Computer Systems 2 Reson8 Online Table of Contents Eua lys Moncton dits 5 LI AMUVOGUCUON wt i A ERU bed A eee dde 5 E2 Intended PUFDOS ond a ada ue sees aati aie datent 5 013 RCN resi ccc ed ed LM ME MEE 5 2 CUEING SUA P EL E E I 6 2 1 SRESISERACION and EOS oo oor ioo dead ride 7 25 2 Reson o Online LOPI visere epi ae s MM abusu Ei MD EU EM PRU e pUE DI Eus 7 2 241 Forgotten PASS WONG ooo or eto ir vsu oa aah mi
15. achment for the SMS messages sent during the previous month Best Regards Unique Computer Systems FZE P O Box 42645 Shagab UAE Tel 971 6 5254491 Fax 971 6 5254343 Email support ucssolutions com Campaign Dispatch Summary In order to view all the SMS campaigns you have run against a brandname or CampaignID go to Reports Campaign Dispatch Summary Report Note the user accounts will only display broadcast reports of their own campaigns OUnique Computer Systems 39 Reson Online User Hame Sub Account CCD Select Period By Date Range Date Range 20 04 201 To 20 04 2015 Search By Search Here Campaign ID R8 MultI Channel off 3 tems found displaying Campaign ID Slenup for free ta test multichannel messaging wiih RESONE wwe resana ae Signup for free to test multichannel messaging with Reson www resana ae Signup for Resona ta avall 50 Free SMS credits far muttichannel broadcast messaging WWW rESOPB ae You can search for specific campaign details either by Period and or the Campaign Name Header Brand Name You can then export the report as an excel or pdf using the icons at the bottom of the screen 4 3 Incoming Messages Report To check your incoming messages for any 2 Way SMS short codes registered with UCS go to Reports Incoming Messages Report You can then search for the messages either by Date Range All Mobile Number or Status OUnique Computer Systems 40 Reson Online Ad
16. additional headers on your account XXX n Cortai iit 2 a EHE xxvvzz ucssolutions co Modile No Fax Address Headers 2 3 2 Recent Transactions On the main Reson dashboard under the Recent Transactions section you will be able to review the credits being used on the account If the account being used is a customer account or group then all transactions and campaigns below the account will be shown as well The information provides details of credits used in your SMS campaigns credits refunded to you credits transferred to your sub accounts and any credit purchases you carry out Recent Transactions o9 View Refrzzn p mmm ms rm 4344344 LE Fa J Mom mjii Tm om mmy Y an mel D Em CE 3 NEIL mE Um y IL ui iul Fm P men YE YAT J mn ms o oa pale Dome pee XX i i rn et ne LN s BL uA INR Hr rl J Lil un Li b ae m P Mo Fuer rs re Gr OO mar on i 1 i p i at ipai Lig 21 s LL IURI Es Er c d Lal Lil E ELI Lal 5 i Ful mm gd bow y 11i E Any 7 campan ity max i LL LUE LS eem OUnique Computer Systems 11 Reson Online Clicking View All will display the Credit Transactions Report where a filtered report for all transactions done may be retrieved To refresh the data shown click the Refresh option 2 3 3 Recent Campaigns When you have scheduled or sent a SMS campaign you will be able to preview the campaigns details on your dashboard under Recen
17. anage Contacts on the dashboard menu Add N Contact e Click on the button to add a new contact to your address book My Accoans Address Bock Mamape Cetnibuteon d gs Manage Cp Chut Mobile Mo Fax Primary Contact Emil Address Comparty e The mobile number must be entered in the following format country code area code mobile number e g 971509999999 UAE 966509999999 KSA 968999999999 Oman e On saving the details your contact will now appear in your address book Unique Computer Systems 19 Reson Online Modifying Deleting Contacts In order to view and or edit your contact list e Goto Address Book gt Manage Contacts on the dashboard menu You will then be able to delete modify existing contact details by clicking on the delete edit icons seen next to the record of the contact respectively e You can also search for your contacts by name mobile using the search bar above your contact list This saves you the time of going through the contact list page by page My Account SMS Messaging Manage Opt Out a Add New Contact Delete Contacts Search By Name wi Reset Search tems found displaying 1 to 6 Bih Last Update On 971506599345 Manish 10 08 2014 10 40 24 a8 O 971501570216 paxi 10 08 2014 10 40 24 EN L 971528691519 Ali 22 01 2014 08 50 44 Pp Tii Oo 971509030201 lara Ines 22 01 2014 08 50 44 E 371561744155 Ma lle 22 01 2014 08 50 44 a8 L 971504209
18. and classify your communications with your target audiences These distribution lists can be edited at a later date to incorporate more contacts or even delete any contacts that may have become extraneous You can even merge two existing distribution lists as outlined in the next section 2 6 4 Importing contacts from an existing distribution list You can create new distribution lists from existing distribution lists e Select Address Book gt Manage Distribution Lists and follow the subsequent steps OUnique Computer Systems 23 Reson Online e Click on the BAS button e The description of your list indicates the name by which you will identify your new distribution list e Choose Import existing distribution lists from the drop down menu Add Group Detalls ical XXYYZZSuppliers Choose an Option Chaoze an Option WS Choose an Option Import existing distribution lists Import from a CSV file Save Cancel e On selection of the option the following dialog box appears You can choose the Group Name which indicates the distribution list you would like to import contacts from Click on Search Import Existing Cc earn a Group UCSTestGroup Customer Group Name lignum TEST ASCII Group 1 Add Selecte Group HewtCSVDL From ree New MewDLinAscil UCS Staff 971555605990 test LI 971555505555 C AE 971555505565 L ana 971555505888 i Priya 971555505985 O bm 971555505777
19. de and area code and is formatted as a OUnique Computer Systems 30 Reson Online number in your CSV file To learn more about how to save CSV files from Excel refer to this article e Click on Browse and upload the CSV file containing the mobile numbers you want to use as recipients of your SMS campaign Once the file has been uploaded click OK Any invalid numbers will be discarded during the import Upload a CSV File x Copy of Customer Database SME csv selected ALL INVALID and DUPLICATE mobile numbers will be discarded from this file eg as shown below J Umtied Notepad Fim Edi Format View Help 971501000000 971501000001 971501000002 971501000003 971501000004 971501000005 c Users R Documents Browse OK Once the import process is complete all valid mobile numbers in the selected CSV file will be added onto the recipient list for the SMS campaign 3 2 Scheduling your SMS message Reson8 Online allows you to organize your SMS campaigns in advance by enabling you to schedule your messages at a specific date and time In this way you can arrange multiple campaigns which may need to be implemented at around the same time e Select Schedule this message under Schedule Message e Ondoing so additional fields will appear prompting you to fill in the date time and time zone for the SMS campaign set the required preferences to schedule the message OUnique Computer Systems 31 Reson Online Fi Facebook
20. dress Book SMS Messaging Reports Broadcast Statistics Report Incoming Messages Credit Transactions Rept Broadcast Campaign Report TIAE Vie esl 71221122874 H3733 3388 Fr TN 123 00 2214 171528230777 Hai FI Lad rot Res Ve ae wlicbpRE 1135137 3584 TNI 11 08 2814 paie h Demos God THALI 1e ans 71522235731 qme235 CS rl 11 Her 1S 251 214i Rr iin 233g w E The report summarizes the message IDs date the mobile number of the person who sent the message and the message itself To reply to the message click on the icon m on the right select the language either English Arabic type your message in the box then click Reply The character and message count will appear above and below the message box respectively Character Count 27 We appreciate your message Message Count i Reply Pense Meme English SMS 180 characters ASTON characpers deduc exira Crecics Note Fiesse do not copy paste tex1 from a Microsoft Word document irs always advirabbe to manually type in the text in the boo Pipit send a tert m to an individual mobile number before doing ary bulk brocade 4 4 Credit Transactions Report To track and tally your available credits go to Reports Credit Transactions Report This report lists all the credit transactions that have taken place on your account and records the purchase of new credits any credits spent on campaigns credits refunded due to the deletion OUnique Computer Systems 41 R
21. e You can now send SMS messages to any number of oti Esi xyyzzC Customers contacts already existing in your address book A B 971501111111 971501111112 971501111113 971501111114 971501111115 971501111116 3 1 3 Send SMS to manually entered contacts To send messages to new contacts or those that do not exist in your address book you can use the Manual Comma Separated option e Under Recipients select Manual Comma separated e Enter the mobile numbers of your contacts in the format country code area code mobile number You can enter multiple contact numbers by separating them with commas Once you have entered the contact numbers click OK Enter Recipients Manually x 971501234567 97150234567B 971503456789 971504567851 Use comma separated values eg 97 TXXXXXXXXX 9gz 133 XXXXXXX OK In case you want to review the mobile numbers that you sent the SMS message s to you can do so by going to Reports Broadcast Reports A list of all the recipients for each SMS campaign is maintained for your verification purposes 3 1 4 Send Bulk SMS using a CSV file Reson8 Online also allows you to send bulk SMS using contacts contained within a CSV file To import the contacts from a CSV file into your recipient list follow the steps e Select Upload a File under Recipients e Keep your CSV file ready with the mobile numbers in the following format Make sure that the mobile number contains the country co
22. e area code number formatted as number with no decimal places Once you have your Excel spreadsheet ready click on File gt Save As and select CSV Comma delimited under the Save As type e To create the new distribution list go to Address Book gt Manage Distribution Lists Click on the Maccabees button e Name the distribution list under description Choose Import from a CSV file Manage Contacts Add Group Details Description Choose an Option EE ZEB OUnique Computer Systems 22 Reson Online e Browse and locate the CSV file that contains the address book to be imported Click on OK and you will be prompted to confirm the file e Verify that the correct file has been selected and click OK again Upload contacts from CSV x BROWSE CSV Eg Format Contact Name Mobile including country and area code OK e Save the distribution list and you will be able to verify the number of contacts that you are importing into your Reson amp Online address book On confirming that the number of contacts is correct click Save again Your distribution list will now appear in the Manage Distribution Lists dashboard num T ee ee ommo Momm mom mi mom m m Mere are s all mobile contacts that will be Wasted to this distribution Click Save to save this distribution OF click Cancel to cancel Save Cancel You can now start creating multiple distribution lists to successfully organize
23. emplates Add New Template search By Name M E 2 Items found displaying all Items 1 Narne Creator Message 2l Congratulations you have achieved 10000 points Federer OUO Ucs Sara ServiceDuelert US Sara Dear nanet your vehicle mo Jive Is due for Service E e Click on the button Give the template a name so that you can use it as a reference Select the language in which you will be composing your template A guag y p By p template can be either static or dynamic OUnique Computer Systems 34 Reson Online Add Template Name HowDoTemplatesWork Language Engish Message o Tutorial on templates available Please contact UCS FZE technical support Is Static Message o var LM L fes Pjease Note The custom Tieki in the non s INO JOTI 36 PE Save Cancel e A static template does not contain placeholders for custom fields and cannot be personalized for each recipient Each recipient will receive exactly the same message e A dynamic template may contain one or more placeholders for customization Dynamic templates allow for the personalization of the campaign for each of the recipient All placeholders must be placed between symbols To define a dynamic template select No under the drop down menu of Is Static Message Click Save Add Template Mame MembershipRenewal Language Engish Messages Qo Dear Cusrtliamet This is to remind you that your annual fee of AED Val For memberhship
24. er Systems 27 Reson Online Dear Sir Madam Your Delivery Status Report for rpascua on 09 09 2014 Campaign Size 1 Credit Usage 1 000 Credits Current Credit Balance 52 333 UAE SMS AED 7 850 To download the report please click here Note please download this report at the earliest the download link expires on 17 09 2014 Best Regards Unique Computer Systems FZE P O Box 42645 Sharjah U A E Tel 971 6 5254491 Fax 971 6 5254343 x Right click here to download x Right click here to download pictures To help protect vour cr pictures To help protect vour oF You can view the related credit transaction on your dashboard or under Reports Section 4 and your campaign will appear under your campaign history as well The steps listed above remain the same for any message that you wish to send except the settings will change based on the options you select The following sections will walk you through the different settings you can make use of when sending out your SMS messages 3 1 SMS Recipients This section will detail the steps involved in configuring the recipient settings when sending out your SMS messages There are four ways by which you can add recipients to your SMS message 3 1 1 Send SMS to existing Distribution List e Under the drop down menu for Recipients select Use Existing Distribution List e Select the appropriate distribution lists by clicking on Add in the right hand column All
25. eson Online of a scheduled message and the transfer of credits to your group and user accounts The list can be sorted by Transaction Type or the period For your financial purposes you may also export the list to an Excel file to be saved My Account SMS Messaging Reports Broad ast Statistics Report Credit Transactions Regent Incoming Mice Report User Mame Sub Account Broadcast Campaign Report Les Lu amp nlnrT hl Period Ey Date Range haie Kanoa w D1 Te TANANA Transaction Type Timiti Ey WEF 15 Qu r Cee ae 12 3248 Campaign py Lacs 1 600 Disi 05 20 2514 12 31 38 CAT IE Gyr LACS 160 0 55 i CRETE tee arb gs Ey WES 160 D120 r CRS a TS RS Credit Recovery 160 Disi LES ea220 25514 1200 20 Cama ey LACS 1 0008 un 1 CR Pica ar ex iE At the end of each month you will receive an email notification with your account s credit balance Cesar Valued Client Kindly find below your Accounts Credit Balance for 31 07 2014 Account Name Credits AED Credits SMS Adventureland 2 160 18 000 If you have any inquiries please don t hesitate to contact suppor team on supponiucssolutions com Bast Regards Unique Computer Systems FZE P O Box 42645 Sharjah U A E Tet 9716 5254451 Fax 9716 5254343 Email 9 supportfucssolutions com Ep Visit UCS Website Findusin Ij O O The notification for the monthly credit report will be sent on the first day of the following month Unique Computer Systems
26. eson8 Online Dashboard On successfully logging in into your account the following dashboard summarizing your account details will appear The dashboard describes your account information most recent credit transactions and campaign transactions OUnique Computer Systems 9 Reson Online ft Home Help Q Logout Welcome CCD Welcome to Reson Send a SMS in 3 simple steps Account Information D Select A Template 2 Create Message send To Groups Cast Centers 1 Suh Apcoumts 4 send SMS Available Credits 230 574 906 LIAE 5345 AED 330 574906 Lotes i View Al Refresh Ts s Credits used this month 85 500 LIAE SMS AED 89 400 String Resources A string resource provides text strings for your application with optional text styling Lac chase in 19 04 2015 AED 100000 000 Fresh multi million scam hits LIAE victims Fresh multi million scar hs UAE victim Campaigns sent this manth 30 Try Hea Editar Service toc A circular kaoued Ey India s Central Board Account Status Ache Recent Transactions View All Refresh Recent Campaign View All Refresh Transaction Type Berveficiary Trx Amount Tra Date Campan Sent At Senit Falled Total Purchase CCD 100 008 000 15 D4 2015 17 02 45 wl Twitter 1 Purchase 764 562000 160 2015 11 02 32 w Twitter a g 1 3 LES 11 02 Furonase 59 000 000 1E D4 2015 11 02 15 4o Tute I L 17 32 5 Campaign by CCD 1 000 13 D4 2015 1015 33 F wl Tatier 185 D4 2015 1
27. essage box respectively You can therefore keep track of your character count dynamically and alter the message length to your preference e Under the drop down menu for Recipients select one of the available options for the recipients of the campaign The available options are Use Existing Distribution List Use Existing Contacts Upload a File Manual You can always review your selection by clicking on View Selection next to Recipients which appears only once you have selected one of the four options These options will be detailed in the following sections See Section 3 1 e Campaign Description and Brand Name fields can be used to record details on the campaign e Schedule the message to be sent instantly by selecting Send Now or at a later date and time by selecting Schedule this message See Section 3 2 e Click Send SMS You will be prompted to verify and confirm the details of the SMS message that you are trying to send out Once you have confirmed this click Send m_m om 4 2 4E En mj i Header z Fas Total Credits Please verity the above Information before you confirm to send this campalgn Click Send to send or Cancel to cance Your SMS message s will be sent out and you will receive confirmation on the screen notifying you that the SMS message s have successfully been sent e Please contact reson8support ucssolutions com for more details on sending multi channel messaging for twitter and face book OUnique Comput
28. ice User Nama Cognatia Click Hara to Activate Your account User Manual URL Click nere Please feel rae io contact our Helpdesk for any assistance Help Desk Contacts cece working Houe Sundays bo Thurce 2 20 AM bo TET FO Box 42645 Shag UAE Tee s57 6 5254481 Fec 57 6 SINH Emak suppose cufions com For information on how to sign up for a paid or trial account please contact our Sales department at info ucssolutions com OUnique Computer Systems 6 Reson Online 2 1 Registration and Login In order to start using Reson8 Online you will first need to log in into your account on the following URL http www reson8 ae Bookmark this URL so that you can access Reson8 instantly If you do not yet have a login to the Reson8 Dashboard you will need to create an account or have one created for you You can do so by registering for a free trial at http www reson8 ae sms TrialRequestForm jsp or by contacting our Sales department at info ucssolutions com Once registered you will receive an email confirming your new account with details on your user name and how to access Reson amp Online Dear Sir Madam Thank you far signing up far our Resana Online service usar Hama Regala Click Hara to Activate Your account User Manual URL CEE nara Please feel free to contact our Helpdesk for any assistance v Halp Dask Contacts comes working Hun Sundays bo Tue 820 AM bo DT EVA Riva Mall kl rciaurfiucssaiutiane cam
29. ne M SH Help Dask Riva Mall ki infafbucssaiuttans cam On Off Hours You May Contact FO Box 42845 Enagen UAE Te 371 E SISUN Fax 371 E SIMINI Email Pain A You can now create several group user accounts wherein each account will be able to run SMS campaigns relevant to its nature In this way you will be able to streamline your SMS campaigns and their target audiences 2 5 2 Change Password The Change Password option under My Account can be used by the active user to change the access password for the account The user needs to enter the current password and then the new password and confirm it to update to the new password 2 6 Address Book Reson8 Online provides an address book to create and recipient contacts and groups The Address Book saves you the time and effort of having to manually input the contact details of your audience when you are running your SMS campaigns Unique Computer Systems 18 Reson Online The address book follows a bottom up hierarchical structure This means that all the contacts saved within the user accounts will automatically appear in the address book of the group that itis associated with These in turn will automatically appear within your customer account Note Contacts added in a parent account will not appear in the group or sub user accounts 2 6 1 Managing Individual Contacts Adding Contacts To start adding contacts into your address book e Goto Address Book gt M
30. no MemHo is now due Thank you Is Static Message No 3 Plesse Note The custom fields in the mon static template message STU pe encikesed in 36 IEx hielioome SOT 3e First armed Note When using a dynamic template for an SMS campaign a CSV file with a record for all the custom fields needs to be defined and used The first column must contain the Mobile number and the remaining columns must be labeled exactly as the placeholders used in the OUnique Computer Systems 35 Reson Online template The name of the columns need to be as the parameters between the signs and are case sensitive i MembershipRenewal A B c p 1 1 MobileNumber CustName MemNo 2 971501111111 Fred D 111 3 971501111112 Daphne D 112 4 9 1501111113 Shaggy S 113 5 9 1501111114 Scooby D 114 b 9 1501111115 Velma 5 115 rj e When sending an SMS campaign composed of your dynamic template you will need to select the appropriate Template you wish to use Choose Upload a File under Recipients in the Send SMS dashboard Click on Browse to upload the correct file and click OK when the file has successfully been uploaded e Youcanthen Send SMS Crepe Lo 85 Emar Titish T Fiss e bs GaP ait quem shee ud La Worm dle DES a Fg v ge Dpat e This is how your message will appear to its respective recipients Unique Computer Systems 36 Reson Online Header Fetes Tina Dear Fred D This is to remind vou that
31. on Online If you are unable to work any feature or if you experience any technical problems you can find below a list of useful contacts for your reference In case of queries you may contact us on 971 6 5254491 You can also get in touch with us via email on reson8support ucssolutions com We hope you enjoy using your Reson Online account to your advantage OUnique Computer Systems 44 Reson Online
32. r bovem desi ale eh ccs 8 2 9 RESONG Online Dashboard nee din de nine 9 Divs hs Account Detalls oed de tes Se 10 2 3 2 Recent TITJHSAICHOHNS oie na ne nn la nue dt 11 2 9 Recent Campalglis eati e tva bl Sexe vt cato teda N ct deut scia eb Lect Pone E neds 12 24d SMS CS sd ns D dre uu Ee ded 12 2 4 1 SMS Credit Charges uoo e pads Nr ev nce e eu ee tetur e ce E uet 12 24 2 English SMS credit Charges o o Ae ee E E 13 2 4 3 Arabic SMS credit charges ss 13 ZAA Request Cred S SR a in it idees de CAM en 13 2 45 Transfer Credits o Ge oem etieit 14 2 9 GROUNDS And Users sooo nn sb Mato toa Ac Bassi Hato RR pasto pat Ama Da evep la Ba etes db edeslesi a adus 15 225 0 Creating Groups USGES eroi oe Ice Sore Cevea ote b rna Ue qu e dee abd e nantes desees 16 2 9 2 Change PassWoEd pro dlc dida Uic ee au MM DU TEC E 18 2 85 Address BOOR ssa tos seer iic ead ast D s tro M e Hob Da Ce oM RM EoRE 18 2 6 4 Managing Individual Contacts ss 19 Adding Contacts cucine an prae MI SUMA DID CMM I SEED DE ID D nn 19 Moditying Dele ng Contacts xo cene Don eer iced Poe Da te ie 20 2 6 2 Managing Distribution LISIS ot tex Rip ed rn esae de veri au ut nents 21 2 6 3 Importing contacts from a CSV file ss 22 eda OMM Kc EM IN MEC cM ee M ccc Led ou S es Error Bookmark not defined 2 6 4 Importing contacts from an existing distribution list
33. r by enhancing existing infrastructure and line of business applications using the Reson8 API Reson8 Online represents an easy and cost effective SMS solution that enables you to enhance the reach and visibility of your mobile communications with your customers and employees 1 2 Intended Purpose This user manual intends to provide you with a comprehensive overview of the features in Reson Online A detailed description of each feature and its utilization has been outlined enabling you to immediately take advantage of the benefits that Reson8 Online has to offer you 1 3 Review If you have any suggestions that you feel will help us improve this user manual please email us on reson8support ucssolutions com OUnique Computer Systems 5 Reson8 Online 2 Getting Started This section will lay down the groundwork necessary to get you started with pushing out SMS messages to your desired audience If you re new to Reson amp this user guide will help you familiarize yourself with the user interface and basic functions to access Reson8 Online This page will show you how to log in to our web application at http www reson8 ae Note Access to the Reson8 Web Application is limited to paying customers and those utilizing a Reson8 trial account You will receive an email notification if you choose to register for a trial account Dear Sir Madam We are pleased to provide you a trial account to tesi our Resona Online SMS Messaging serv
34. rname you use to Sign in to Reson User Name ETS Jf 7 On clicking Submit you will receive an email with an URL through which you can reset your password Note The email will be sent to the primary email address that is registered on your account The email will look as below OUnique Computer Systems 8 Reson Online Dear Sir Madam To reset the password of your Reson8 Online SMS account XXYYZZ please click here Please feel free to contact our Helpdesk for any assistance while posting the messages Help Desk Contacts Office Working Hours Sundays to Thursday 8 30 AM to 6 00 PM Riva Paxi Mail Id rclaur ucssolutions com Mail Id paxi ucssolutions com Contact No 971 6 5254491 x 2002 Contact No 971 6 5254491 x 2001 Online MSN Help Desk Riva Mail Id info ucssolutions com On Off Hours You May Contact Manish Bhatia Paxi Mail Id mbhatiaQ ucssolutions com Contact No 971 50 1570216 Contact No 971 50 6599345 Unique Computer Systems FZE P O Box 42645 Sharjah U A E Se www ucssolutions com Td 971 6 5254491 gt 971 6 5254343 Follow Us On Email support ucssolutions com ii wy in On following the password update link in the email you will be prompted to change your password and save it You will be able to resume using your Reson Online account once the new password has been confirmed Activate Account Password Confirm Password Save Cancel 2 3 R
35. rs 2 5 1 Creating Groups Users To create a new group user e Goto My Account gt Groups and Users on the dashboard menu e Click on Add New User to start organizing your Reson Online account You will be prompted to enter the details of your required user group account in the following dialog box e Using the Type field you can indicate if the new account will be a group or a user account e The Parent Account of a group will always be your customer account whereas the parent account of a user will be its respective cost center group to which it belongs Note The maximum number of group or user accounts that can be created are defined at the time of creating a parent account If additional accounts are needed please contact Reson amp Support e The Header refers to the sender name that the recipient will see on receipt of SMS messages from the respective group user OUnique Computer Systems 16 Reson Online Select User Type Select Parent Select Statu v Minimum Credit Limit amp Has Fixed Header Send Dally Report Send reports to email ids amp Company Primary Contact Emall Mobile No Fax Address e The User Name will serve as the identity of the group user as well as being the login ID of the user e The Status of the new group user can be either one of Active Blacklisted Cancel Suspended Trial If the need arises the status of the group user accounts can be edited to bar
36. s feature allows you to accommodate any changes that you may need to implement in the SMS campaign To modify or delete your scheduled SMS follow the steps below e Goto Reports gt Broadcast Reports e Search for your campaign either by name or date Click on Search OUnique Computer Systems 32 Reson Online Reports Broadcast Report Credit Transactions Repo User Accounts Report User Name Sub Account XXYYZZ Select Period By All Time iy Search By Search Here Campaign Name ix SummerDeal2013 One item found 1 Campaign Name Header No of Campaign Coe Sent Failed Sent At Sched Date Recipients Cost In AED Cost In AED he 09 09 2013 Q lE summerDeal2013 4345 1 1 000 0 100 0 o r5 14 45 csv es RE e Once your campaign appears in the list click on the 4 View Status icon to view the details of your scheduled campaign User Account E OY Campaign Testers MS Created At 09 09 2013 02 46 535 Sent At Hat Sent Header 4345 Message ID z 697703 Click here to modifyredit this message P ad T Recipient Search Reset Search One item found Recipbent Current Status 971503535470 UnProcessed Een e To delete the scheduled message click on the Wi delete icon You will be prompted to confirm the deletion of your scheduled message Click Ok to confirm The scheduled campaign will be removed from your campaign history and a credit refund transaction will be applied to
37. selected distribution lists will appear in the left hand column If you wish to remove the distribution list click on Delete in the left hand column You can even use the Add All Remove All options appearing on the top of each column to use all your existing distribution lists or remove them from the broadcast respectively The search field can be used to search for the desired distribution list Once the required distribution lists OUnique Computer Systems 28 Reson Online are chosen click OK to confirm them Choose Groups x 4 selected Remove all nn UCSTestGroup Group 1 T T Customer Group i BrandNew NewCSVDL t TEST ASCII From5ree 4 New NewDLinAscii oK The contacts within the selected distribution lists will receive the SMS message you will send out 3 1 2 Send SMS to Existing Contacts e Select Use Existing Contacts under Recipients e Search for contacts by Name or Mobile Number Based on your search criteria type the name mobile number in the search bar and click Search Choose Contacts Search By Hame Mame Mobile Ho 0 selectec Add all Scooby D 971501111115 e The contacts with the same names contact number will appear in the right hand column Add the relevant contact into the recipient list by clicking on nextto the correct contact Once you have added all the respective contacts into the recipient list click Ok OUnique Computer Systems 29 Reson Onlin
38. t Campaigns You will be able to see whether the SMS messages were successfully sent and the statistics of the SMS that failed under the Sent Failed columns respectively For a detailed view of the campaigns click on View All Recent Campalgns i View All Refresh Campaign Sent At Sent Falled Total 201205271642 27 08 2 E Ww 201308271458 27 08 2 2013082714 27 08 21 4 29 w summrdeal 26 08 72 ad mmer 26 08 2013 17 4 w taste 2 2 4 2 4 SMS Credits To start sending your SMS messages you will need to purchase credits Please contact the UCS Support Team for credit purchases or go to My Account Request Credits 2 4 1 SMS Credit Charges The charges for sending SMS messages differs depending on the language English Arabic etc in which your message is configured to be sent OUnique Computer Systems 12 Reson Online 2 4 2 English SMS credit charges A single SMS message created in English constitutes 160 characters for which 1 SMS credit is deducted However if the message length exceeds 160 characters in English then 1 credit will be taken as 134 characters per message e Ifyou send a message of length 160 characters you will be charged 1 SMS credit e Ifyou send a message of length in the range of 161 268 characters you will be charged 2 SMS credits e Ifyou send a message of length in the range of 269 402 characters you will be charged 3 SMS credits e Ifyou send a message of length in the range of 403 53
39. u to reflect your organizational XXYYZZ structure in your account by giving you the m freedom to create groups cost centers under which you can affix multiple sub Admin HR accounts users These cost centers may represent the various departments in your Charlie B Calvin H organization or even the various brands subsidiaries that you may have As an example corporation XXYYZZ customer account has two departments HR and admin for which they have created two separate groups to distinguish between the two communication channels Charlie B who works in Administration and Calvin H who works in HR have been added as respective users of the aforementioned groups OUnique Computer Systems 15 Reson Online My Account SMS Messaging Request Credits Change Password Search By User Name Reset Search ucs Customer Active NA 100 000 11 500 Q rpascua Group Active UCS 5 000 000 7 850 Fn HR User Suspended UCS 3 000 0 000 UCS userl User Suspended ucs 100 000 0 000 T In this way XXYYZZ can effectively organize communications being sent out by its various departments as each group and each authorized user in a department may be provided individual access to a separate Reson8 Online account to send messages from To start organizing your Reson8 Online account go to My Account Groups and Users on the Dashboard menu You will then be able to view and edit the details of all your existing groups and use
40. xt Las Manage Contacts Reset Search Description Custamer Ucs 1 2014 09 08 17 35 23 A Ke New ucs 1 2014 09 08 14 18 04 FA Em UCSTestGroup UCS 3 2014 08 14 13 00 36 5 UCS Staff Ucs 2 2014 08 10 10 42 14 Es BrandNew ucs 6 2014 01 27 08 27 33 Pam cs FromSree ues 12 2014 01 27 08 23 53 ES amp To edit individual contact details within the distribution list e Goto Address Book gt Manage Contacts e Search for the contact by name or mobile number e Clickonthe edit icon and make the necessary changes e Save the changes OUnique Computer Systems 21 Reson Online 2 6 3 Importing contacts from a CSV file You can start creating your distribution list from an existing list of your contacts details provided that they are available in a CSV file format In case you don t have this at hand the steps to building your distribution list will be as follows e Before you can import an existing address book into Reson Online as a distribution list you will need to prepare a CSV file of your contact list To prepare this create an Excel spreadsheet with all the details of your contacts listed in the following format sr xxyyzzt ustomers A B c CalvinH 971501111111 Charlie B 971501111112 Vin D Adam B Scooby D Daphne 5 sed on On ee im LIP e Your contacts names must appear in the first column and the adjacent column must contain the contact numbers in the following format country cod
41. your account by adding these credits back to your account You will also receive an email notifying you of the refund e To modify the details of your scheduled message instead click on the edit icon You will be able to change the text of your message and or the scheduled date and time of the campaign Once you have made all the necessary changes click on Modify SMS A notification will be shown confirming the successful update to the campaign OUnique Computer Systems 33 Reson Online This message nas been modified successfully Character Count 65 Change the contents as you desire change the time change the date Message Count 1 Select a Date Time hh mm Select a Timezone 2013 08 27 15 we O w GMT H4 00 Abu Dhabi Muscat w Note Please do nat copy paste text From a Microsoft Word document its always advisable ta manually type in the text In the bos Please send a test message to an individual mobile number before doing any bulk broadcast Modify SMS E hal 3 3 SMS Templates Static vs Dynamic Often you may need to send out standard SMS messages on a regular basis Reson8 Online makes this easy for you by allowing you to save standard messages as templates These templates can simply be reused by choosing the appropriate template in the Template drop down menu of your Send SMS dashboard e Goto SMS Messaging Manage Templates on the dashboard menu Manage Templates send SMS Manage T
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