- Pearson Schools and FE Colleges
Contents
1. 27 Viglen Classlink 2000 M tro Electro can be installed on Viglen ClassLink 2000 networks by following the network installation instructions on Page 10 The following points should be noted however 1 The product CDs must be loaded directly onto the server 2 The Flash plugin should be downloaded to each workstation that is going to be using M tro Electro this must be done whilst logged on to the workstation as an administrator The M tro Electro voice recording package installation should be run on each workstation that is going to be using M tro Electro this must be done whilst logged on to the workstation as an administrator 28 Uninstalls At the server Control Panel gt Add Remove programs gt M tro Electro gt Add Remove in full Please be aware that the Uninstaller does not delete the Log file or the folder structure To completely remove M tro Electro from your network Uninstall through Add Remove gt reboot gt delete folder structure from hard disc The default path is C Program Files Heinemann Online At the workstation NOTE There is no workstation install as it runs through a browser much like a website If you have created a shortcut on the workstation desktop simply move it to the Recycle Bin If you wish to uninstall one out of two or more M tro Electro packages then the other package s may not work but this is overcome by following the procedure described below2. Electro Standalone CD ROMs USER ERROR please check you are inputting the right code for the right teacher pupil level combination You need to tab form one box to the next in this format XXXX XXXXX XXX XXX or TECHNICAL ERROR Once the CD ROM has been installed on a PC you may have difficulties logging in as another user and accessing the software It will prompt you to enter the serial code again and then it either crashes or claims serial code invalid even though you are using the right code This may be due to the security on the registry You can install the software on another PC as a new user enter the serial code and this will work fine 35 These issues apply to Windows 2000 and will therefore probably apply to XP Professional as well but not Windows 95 or 98 Windows 2000 user permissions If you create a user on Windows 2000 this automatically adds them to the Users group but will only give them what is termed Restricted access in that they cannot install software change the registry etc A Standard user however has Power User status and can do a lot of the things that an Administrator can do If you install the standalone disc as a restricted user AND NOBODY ELSE it will work but will ask for the serial number every time as it can t write to the registry If the disc is EVER installed as either an administrator or a Standard User on that machine the registry entry will be made and after that the res
3. Screen resolution set at 800 x 600 pixels Internet Explorer 5 5 or later Flash Player 6 plugin or later Headphones or speakers Microphones as an optional extra Client PC requirements for Teacher Presentation Package s 233 MHz Pentium II processor A minimum of 64 MB RAM 128 MB is recommended and 256 MB is recommended for playing the videos Colour depth minimum 16 bit colour True Colour 32 bit is recommended Windows 98SE NT4 Workstation 2000 or XP Sound card Screen resolution set at 800 x 600 pixels Internet Explorer 5 5 or later Flash Player 6 plugin or later Additional requirements for Teacher Presentation Package s e Standalone or networked computer can be a laptop in classroom where Presentations will be projected Data projector and screen or interactive whiteboard Classroom quality speakers Microsoft Word 2000 or later to view Teacher Notes Adobe Acrobat Reader 4 or later to view Grammar Worksheets Windows Media Player to play videos Server compatibility Microsoft Windows NT4 server Microsoft Windows 2000 server advanced server Microsoft Windows 2003 server All should have latest service packs installed Management system compatibility RM Connect 2 4 Community Connect 3 0 Note No msi is required as no client install Client workstation components Networks with workstation restrictions Flash 6 plugin and the voice recording components may need to be installed over
4. asp line xxx The Include file copyright asp cannot contain to indicate the parent directory Answer This is an IIS security issue and one that is not a default option when you install IIS may happen on 2003 servers 1 Within IIS gt on the Metro virtual directory Heinemann_ online Right click gt select properties gt Choose the Home Directory tab gt then click on the configuration tab 2 Then make sure the enable parent paths checkbox is checked in the options tab Default Web Site Properties Directory Security HTTPHeaders CustomErors ServerExtensions WebSite ISAPI Fiters Home Directoy Documents When connecting to this resource the content should come from A directory located on this computer C A share located on another computer A redrection to a UAL Local Path e inetpub wwwraot Browse I Script source access I Log visits K Read IV Index this resource T Write I Directory browsing Application Settings Application name Defaut Application i Starting point lt Defauk Web Site gt Execute Permissions Sciptsony Application Protection Medium Pooled Unisad OK Cancel Apply Help 33 Question I cant use have forgotten my admin password Answer This may happen if the details for the administrator log in have been changed or are no longer admin admin You can solve this by deleting a file c
5. by a third party Check with your hardware software vendor to see if this setting can be amended Otherwise please log into M tro Electro as an Administrator or Teacher user to se if you can amend details there 31 Question I have installed ME but the browser window simply shows the ASP code instead of the graphics Answer There 2 things it might be 1 ASP is a server side scripting technology and as such the asp pages need to be served via a webserver IIS and not just loaded in the browser You may be trying to just load the asp page in IE rather than let the server do its work E g the following links will reproduce the error servername metro default asp OR c program files metro default asp Where as the following replicated in metroserver txt too will work http servername metro default asp Question Error In browser window Microsoft VBScript runtime error 800a01f4 Variable is undefined session Answer This could be because Session State is not enabled in IIS for the M tro Electro virtual directory in fact it may be disabled for the entire root web Within IIS gt on the Metro virtual directory Heinemann_ online Right click gt select properties gt Go to the Configuration Tab and make sure that Enable Session State is enabled in the App Options tab 32 Question Error In browser window Active Server Pages error ASP 0131 Disallowed Parent Path
6. have been deleted do not appear on the page and must be re entered gt Pupil users and classes who have been deleted by Teachers can be re activated by the M tro Electro administrator Note Deleted administrators and teachers cannot be recovered their information will have to be entered again if they are deleted There are two warnings before deleting is successful Clicking the Edit link beside a user brings up the Amend User Details screen Any of the user s details can be changed including title first name last name user name and password Clicking the Delete link on this page brings up two warnings before the user can be deleted successfully Please note that when a teacher user is deleted all that teachers classes and records are deleted from the system You may choose to do one of the following 1 Leave the teacher on the system even if they have left the school or 2 Edit a former teacher s details changing them to those of a different teacher within the school 20 Edit Classes lec Administrator Edit Class All Metro classes are listed here You can view the current status of these classes and you can choose to activate or delete classes by clicking on the relevant link Class Name Date Created Status Class 1_2004 2005 20 07 2004 Deleted This feature is only used when Pupil Activity Packages are installed This page lists all classes registered on the system both
7. machine 25 Packaging The Harcourt Education Voice Recorder On a workstation The files for the installation are contained in the Harcourt Education Voice Recording folder on the root of the System CD A M tro Electro Voice Recording msi Windows Installer Package is included on the disc for the voice recording software 1 Log onto a workstation as an administrator Browse to the Applications folder on the Q drive The package share on the server and create a folder structure to store the voice recording package in as per your RM instructions Note there is no shortcuts folder for the package as all the install does is place files in a given folder on the client machine s 2 Log onto the server as an administrator and run the RM Management Console Use the Update Package List option to make the voice recorder package visible 3 Allocate the voice recorder package to any workstations that will be running M tro Electro and then reboot the workstations to enable the allocation to take place 4 You may wish then to add M tro Electro to workstation IE favourites and or the desktop learning resources To do this on the server log on as systemadmin and open the RM Management Console You may need to add a new subject area for French which can be done via Create New Staff Subject Area in Staff Subject Areas 5 Having added the French subject area go into Create a Learning Resource The url for the Metro
8. the network The latest Flashplugin can be downloaded from the Macromedia website You will need to be connected to the Internet 1 Open Internet Explorer and type in www macromedia com go getflashplayer 2 At the Flash Player Download Center page click on the Install Now button Depending on your security settings you may see a Security Warning Dialog box Click Yes to accept the ActiveX control 3 When you see the Macromedia Flash Player Logo and text the installation was successful If you have any trouble installing the Flash Player consult www macromedia com support flash ts documents playerfag htm The voice recording components needed for Pupil Activity Package s only can be installed using the setup exe file in the following folder on the system CD ROM Harcourt Education Voice Recording Follow your network provider s instructions on how to load these extras onto client PCs Other Windows networks the first time M tro Electro is used on a client PC a message will display if Flash version 6 or later is not detected The message includes a link to the Macromedia download website see above On the first occasion a voice recording activity is used the system will prompt you to install the voice recording component The component must be allowed to install for voice recording to work 10 STAND ALONE INSTALLATION The Content browser is designed to be used as a way of presenting the content to
9. H PRIVATE HOME USE 60 DAY Product M tro Electro Licence Terms for sixty 60 days from installation of disks This is a legal agreement between you the purchasing mstitution and Harcourt Education Ltd Harcourt relating to the enclosed software or database product the Product In using the SA Do you accept all the tems of the preceding License Agreemert If you select No the setup wil close To install Metro Electro System Disk you must accept this agreement Install ied 12 3 You will be prompted to select a destination for the program files and content The default is C Program Files Choose Destination Location Select folder where setup will install fes Setup will install Metro Electro Systern Disk in the following folder To install to this folder click Next To install to a different folder click Browse and select another folder Dest tion Folder C Program Files 4 You may be prompted to choose a website on your web server All websites on your server will be listed In most cases the website to choose will be Default Website InstallShield Wizard a O Please choose a website to install Metro Electro under Please select a website from the options below 11 Defsuk eb Site 5 6 13 Select the Typical setup type Once the system disc has completed installation and you have carried out any reboots as prompted by the installation r
10. Heinemann rspiring generalaons TECHNICAL INFORMATION FOR NETWORK TECHNICIANS Dated 20 7 2004 Technical Support contacts Tel 01865 888108 9am 5pm Monday Friday not including public holidays Email software enquiries harcourteducation co uk Online FAQs http www heinemann co uk secondary software centre aspx d s Support Forum http forums harcourteducation co uk software Please supply Contact details Type of system e g Windows 2000 server Win98SE clients Description of problem Any steps you have taken to resolve the problem Screenshot or full transcript of any error message Contacts Contents Before you start Minimum Requirements Stand Alone Install Network Install The role of the M tro Electro Administrator Installing out of order RM Connect 2 4 RM Community Connect 3 Viglen Classlink 2000 Uninstalls Troubleshooting M tro Electro licence Page 1 Page 2 Page 3 Page 8 Page 10 Page 11 Page 16 Page 21 Page 22 Page 24 Page 27 Page 28 Page 29 Page 38 CONTENTS How to contact us if this Technicians Guide does not supply the answer Technician Manual listings Information for Network Admins including gt What is M tro Electro Pack contents general info IIS Unsupported Systems gt What do you need to know Serial numbers how to obtain a permanent code Upgrading gt Permiss
11. Intranet will be http your_server_name metro Please be aware that the Pupil and Teacher discs are purely content files 26 RM CC3 server install error 1609 while installing M tro lectro Metro Electro 3 System Disk Error x valid user or group This could be a problem with the package or a problem connecting to a domain controller on the network Check your network connection and click Retry or Cancel to end the install gt Error 1609 4n error occurred while applying security settings IUSR_CC3S5RY is not a Reason On RM Connect servers I USR_servername does not exist Instead the servername is replaced by the server s serial number and even if changed this will be purely cosmetic and still will not be recognised by M tro Electro Fix Create a user in Active Directory Users and Computers 2000 2003 The details of the users account are below New Object User x e Create in schooltst interal Users First name IUSR_RMserverame Initials Last name Full name USR_RMservemame User logon name IUSR_RMservemame schooltst internal S User logon name pre Windows 2000 SCHOOLTST lUSR_RMservemame Cancel Once the M tro lectro install is complete delete the account and then add the real IUSR_RMserialnumber to the NTFS permissions of the M tro lectro databases folder with full control For a default installation the path will be C Program Files Heinemann Online Databases
12. This procedure must be followed so that the user database is made compatible with the installed M tro Electro packages The user database is used by the Pupil Activity Package to store information about pupils results as well as custom activity sequences The database is used by the Teacher Presentation Package to store information about custom presentation sequences It is also used by both these packages to store information about user names amp passwords 1 Uninstall the package as normal using Start gt Settings gt Control Panel gt Add Remove Programs gt Remove 2 Insert in the CD drive the content disc for the highest level M tro Electro package that is still remaining on your server 3 Allow the disc to autorun and select the Repair option from the screen it presents 29 TROUBLE SHOOTING If you experience a problem that isn t listed here please try to take a transcript or screenshot of the error message as we may request that info if you contact us If there is no clear error being reported in the browser window please check you have friendly HTTP error messages switched off before refreshing the page to see if the error reporting changes Browser gt Tools gt internet options gt advanced gt uncheck show friendly http error messages Internet Options f General Security Privacy Content Connections Programs Advanced Settings Enable offline items to be synchroniz
13. a whole class via e g a laptop and interactive whiteboard Some teachers use the content browser as a way of evaluating M tro Electro if they cannot get a network installation arranged You can run it on your laptop to view Metro content Although please bear in mind that the real functionality is unlocked when you install the system and content discs over your network 1 Insert the CD into your CDROM drive the CDROM should run automatically If your PC does not support autorun 1 Go to My Computer and double click on your CD ROM drive 2 The CD ROM should run If it does not run but instead displays a list of the files on the CD ROM 1 Double click on the file metroelectrox_teacher exe where X is the level of Metro you are using and the teacher pupil name will of course change too It will immediately prompt you for a serial number Serial Number _ C C 1 _ OK You need to enter the same code for the appropriate level as you would enter for the full network version Except in this instance you do NOT need to include the hyphens Click OK when done If you see the error message invalid serial number please check you are inputting the right code for the right teacher pupil level combination Codes are printed on Page 4 If this does not solve it please see the Trouble shooting section of this manual and the question Problems with the content browser stand alone disc serial code Then you
14. active and deleted As administrator you can reactivate a class that has been deleted by a teacher by clicking the Activate link To delete a class permanently click the Delete link This will bring up a warning asking you to confirm permanent deletion of the class All class administration is done by a logged in M tro Electro Teacher user ok ae Installing M tro Electro out of order The M tro Electro software is designed to be installed in the order of the levels 1 2 3 You can install a M tro Electro 1 package after M tro Electro 2 and or 3 packages are already installed on your server just follow the procedure described below This procedure must be followed so that the user database is made compatible with the installed M tro Electro levels The user database is used by the Pupil Activity Package to store information about pupils results as well as custom activity sequences The database is used by the Teacher Presentation Package to store information about custom presentation sequences It is also used by both these packages to store information about user names and passwords If M tro Electro 2 and or 3 packages are already installed on your server do not install the M tro Electro 1 system disc Follow these steps to install M tro Electro 1 Pupil Activity Package or Teacher Presentation Package on your server 1 If you do not wish to install M tro Electro 1 Pupil Activity Package skip to step 4 Otherwi
15. address does not work try the other Please also try entering your IP address and servername into the exceptions field of the workstation browser Tools gt Internet Options gt Connections gt LAN Settings gt Advanced gt Exceptions if you receive a Page not found error M tro Electro is essentially a local website so your proxy server does not necessarily have to be involved After installing the system disc you will need to install the content disc s 16 THE ROLE OF THE METRO ELECTRO ADMINISTRATOR Creating teacher users One user needs to be assigned the role of M tro Electro administrator this could be the network manager or a member of the MFL department This user logs into M tro Electro using the administrator login The administrator adds all teacher users using the Add Users tab on the Administration home page The administrator creates user names and passwords for the teacher users The Teacher then creates pupil records as discussed in the user manual Technical knowledge of the network is not required to carry out system M tro Electro administration tasks You will need an administrator user name and password to use the administration functions Administrator log in After the network manager has installed M tro Electro on the school s server they or a designated administrator must log in as user name admin They are then directed to the Administrator home page On first logging in the adminis
16. alled serial txt from the serial folder on your server If installed on a default path the file can be found in C Program Files Heinemann Online websites Metro serial When the user re opens M tro Electro the will be asked to create a new administrator and enter their serial code This will allow all users teachers or pupils to remain in Metro and is much easier than reinstalling the whole program Question M tro Electro keeps asking for a serial code every time try to use it and will not load fully Answer There are two discs for M tro Electro Network CD ROM both discs must be installed to prevent this occurrence Once both discs have been installed the serial code can be entered and the program should work Question Error In browser window Error 1311 source file not found Answer This may happen on a Windows 2000 server possibly with RM Community Connect 3 users also This behaviour may occur if the Windows server security policy is set to restrict CDROM access to the locally logged on user only The Windows Installer does not install the software as the locally logged on user if that policy is in effect Windows Installer cannot access the CD To resolve this problem simply copy the contents of the M tro Electro System CDROM to a folder on your hard disc e g to the desktop or to a network share and then run setup exe from this folder More info can be found here http support micros
17. crosoft com iis IIS Community http www microsoft com windows2000 community centers iis default mspx Your IIS administrator can be found under Start gt Settings gt Control panel gt Administrative Tools gt Internet Information Services IIS sits behind your firewall so there should be no concerns about security If you have concerns about IIS please see the addresses above Unsupported Systems M tro Electro is not designed for Apache webservers Novell networks Linux or Unix networks Stand alone installs using the system or code discs Please see Page 10 for information on installing the content discs What do you need to know M tro Electro is a server based product It MUST be installed at the server SERIAL NUMBERS USERNAMES AND PASSWORDS M tro Electro should arrive with a Welcome pack that contains the 60 day serial codes If not please use the appropriate one from this list 60 day trial codes Metro 1 Pupil Package Teacher Package 4074 94681 364 718 4074 94681 364 571 Pupil Package Teacher Package 4074 94681 364 618 4074 94681 364 891 Pupil Package Teacher Package 4074 94681 364 477 4074 94681 364 715 It is possible to extend this trial period by 30 days if needed Please contact us for further details Extensions are granted at our discretion The 60 day trial period starts from the day of installation Once the trial period is over you will be prompted for a permanent code to unlock th
18. displayed Microsoft J ET Database Engine 0x80004005 Could not find file c program files merto heinemann online databases metro_content mdb Metro common functions asp line 194 Answer You need to install the content disc as well as just the system disc ey Question Error in browser Description Operation must use an updateable query Source Microsoft J ET Database Engine Help Context 5003073 Help File Error Number 2147467259 Answer This is a permissions issue It is rare as the correct permissions should be applied during the install routine The internet guest account will be a user called USR_ servername and it needs to be added to the following directories and Modify permissions applied Make sure that these folders are set to propagate the settings to any subfolders files Assuming that INSTALLDIR is the default c program files folder INSTALLDI R Heinemann Online databases INSTALLDI R Heinemann Online websites Metro serial INSTALLDI R Heinemann Online websites Metro uploads NOTES All external support links were current at time of writing 38 Metro Electro Licence HARCOURT EDUCATION LIMITED LICENCE AND WARRANTY MULTI USER SITE WITH PRIVATE HOME USE 60 DAY TRIAL Product M tro Electro Licence Terms i for use on an unlimited number of computers or on an internal network within the purchasing institution ii for private use on
19. e software OBTAINING THE PERMENANT SERIAL CODE 1 Call our Technical Support team on 01865 888108 with your invoice number 2 We will check the invoice has been cleared and then we will issue you with your serial code Please have your phone number which levels of M tro Electro you need a code for and a contact name 3 It will be in this format XXXX XXXXX XXX XXX Network version you input the hyphens e Standalone version you put it in 4 boxes no hyphens needed To obtain your code the invoice needs to be paid in full and recognised as such on our system UPGRADING WHEN YOU HAVE YOUR NEW NUMBER 1 Log into Metro as the M tro Electro Administrator gt Click Upgrade 2 Enter your new code s and click to show you have accepted the licence agreement Permissions The virtual directory needs to be able to be accessed by the Microsoft Guest user anonymous user account IUSR_servername NT 4 0 If you do not have an Anonymous User account you can t manually create the IUSR account it needs to be created in I1S4 at least by the installation of option pack 4 If it s not then the only option is to reinstall option pack 4 If you manually create it IIS cannot use it properly as it is unable to automatically control its associated password The ISUR account itself is the property of IIS A machine that doesn t have IIS installed on it will not have an IUSR account it is actually created by IIS Yo
20. ed on a schedule A Enable page transitions Enable Personalized Favorites Menu Enable third party browser extensions requires restart Enable visual styles on buttons and controls in web pages _ Force offscreen compositing even under Terminal Server requ Notify when downloads complete E Reuse windows for launching shortcuts Show friendly HTTP error messages Show friendly URLs Show Go button in Address bar E Underline links Always Hover Never FI Use inline AutoComplete v v Checklist M tro lectro MUST be installed DIRECTLY on the server NOT at a workstation IIS4 Internet Information Server and SP6a Service Pack 6a if you are using NT4 0 must also be installed to the server If you have needed to install 11S4 please remember to reapply SP6a afterwards and reboot Please see the minimum requirements for more info More info on Service Pack 6a http www microsoft com ntserver nts downloads recommended SP6 allSP6 asp 30 Question What is the difference between the standalone and network versions of M tro Electro Answer The Teacher standalone disc is designed for teachers to prepare and present lessons using the animations at the front of class from their laptop onto e g an interactive whiteboard The Pupil standalone disc is really just an evaluation tool so you can view the content without running a network install The network version contains all the functionality I
21. fault Website but you can choose a more suitable area if you wish 2 During install please make a note of the Install Path Root website and Client shortcut The client shortcut is the address that you would cut and paste into your workstation browser address bar to open M tro Electro InstallShield Wizard Metro Electro System Disk Install Setup has enough information to start copying the program files If you want to review or change any settings click Back If you are satisfied vith the settings click Next to begin copying files Current Settings METRO ELECTRO SYSTEM DISK INSTALLATION Install Path z C Program Files Heinemann online websites metro Root Website B Default Web Site Client Shortcut 5 http HELOXF2834 metro default htm Installed It can be found by opening Start gt Programs gt M tro Electro gt Server Information to open Metroserver txt or browse to Start gt Programs gt M tro Electro gt Launch M tro Electro the first way simply opens the text file with the addresses in it the latter opens a browser with the address already entered Either listed address would do Example addresses http Server1 metro default htm http 172 168 169 224 metro default htm You HAVE to enter one of the addresses quoted in your metroserver txt file If you physically browse to the default htm page it will NOT work and all that will appear in your browser window is pages of ASP code 15 If one
22. ions gt Paths and Addresses Server and client Installing the content browser to e g a laptop Full networking instructions How to get M tro Electro started What to do if you already have a part install FAQs and guidance BEFORE YOU START What is M tro Electro M tro Electro is essentially a locally held Intranet site that runs via IIS and is driven by a database that sits on your server It is split into a Pupil Activity Package and a Teacher Presentation Package at each level 1 2 amp 3 It uses Macromedia Flash based animations and records pupils progress through the software to a database Flash needs to be installed at each workstation using the software It runs through a browser so there is no install to be done on the workstation Much like an Intranet site it is accessed through an internal web address e g http Server1 metro default htm It does not matter what Windows version you are running on the workstations but you will need Internet Explorer 5 5 or above installed M tro Electro needs I1S4 Internet Information Server or above installed at the server Windows NT users will find it as part of the Windows NT 4 Option pack Please install IIS4 or above prior to installing Metro if you do not already have it You will need to re boot and re install if doing so Windows 2000 server comes with IIS 5 and Windows 2003 with IIS 6 0 as standard More info can be found here IIS 6 0 http www mi
23. l Activity Package 19 07 2004 M tro Electro 1 Teacher Presentation Package 19 07 2004 M tro Electro 2 Red and Green Pupil Activity 19 07 2004 Package M tro Electro 2 Red and Green Teacher 19 07 2004 Presentation Package M tro Electro 3 Red and Green Pupil Activity 19 07 2004 Package M tro Electro 3 Red and Green Teacher 19 07 2004 Presentation Package Change Password This page allows the administrator to change their password It is good practice to use passwords that contain two numbers and are at least eight characters long Add New User The administrator must add teacher users before teachers can access M tro Electro Select the title from the drop down menu and type in e first name e last name e user name and password note that only the administrator can change a teacher user s password e Select the Group Teacher or Administrator from the drop down menu It is good practice to have more than one administrator Pupil users are added by teachers Pupil Activity Packages only 19 Edit Users Administrator Edit Users Click Edit or Delete to perform the relevant action Name Group Action Mr Default Administrator Admin Edit Active Simon Hodgkins Pupil NIA Activate Phil Quarmby Pupil NIA Activate Mr Chris Bradford Teacher Edit Active This page displays a list of all users registered on the M tro lectro system Only active users are listed on this page gt Users who
24. ly by individual members of the purchasing institution outside the purchasing institution for sixty 60 days from installation of discs This is a legal agreement between you the purchasing institution and Harcourt Education Ltd Harcourt relating to the enclosed software or database product the Product In using the Product you agree to be bound by the terms set out below If you do not agree to these terms return the Product and all accompanying materials and the purchase price will be refunded to you 1 Copyright Harcourt Education Limited 2003 A member of the Reed Elsevier Group plc group of companies All rights reserved The Product and all data software documentation and other materials contained in it together with the accompanying materials and all intellectual property therein are the property of Harcourt or its suppliers and are protected by law Heinemann is a trademark of Harcourt Education Limited All other trademarks appearing on the Product are the property of their respective owners The provisions of this clause shall continue in force after expiry or termination of this licence for any reason 2 Licence Harcourt hereby grants you a non exclusive non transferable licence on the terms in this Agreement to use the Product for its intended purpose only as set out in the accompanying documentation 39 3 You may not a Copy the Product other than to make a single backup copy or as pa
25. ng the original discs in 5 above Harcourt gives no other warranty expressed or implied by statute or otherwise regarding the discs and accompanying materials or their contents their fitness for any purpose their quality their merchantability or otherwise The liability of Harcourt under 5 above shall be limited to the amount paid by you for the Product In no event shall Harcourt be liable for special consequential or other damages for breach of warranty 7 Termination If you should fail to comply with the terms and conditions of this Agreement Harcourt may terminate this Agreement or exercise any other rights it may have Upon termination you shall immediately return all discs containing the Product as well as the accompanying materials Alternatively Harcourt may 40 require that you destroy all of these materials and so certify in writing to Harcourt 8 Expiry of licence The licence granted in clause 2 above shall expire sixty 60 days from the date of installation of the Product and this Agreement shall terminate On or before expiry of this licence you may either a return the Product and any accompanying materials in good condition and in its original packaging to Heinemann and we shall have no further obligations to each other or b pay the purchase price to Heinemann and continue to use the Product subject to your acceptance of a new licence agreement as provided by Harcourt 9 Applicable law This ag
26. oft com default aspx scid kb en us 290896 34 Question Problems with the serial code on the Network version Error XXXX XXXX XXX XXX is a valid serial number but has already been activated Please enter another serial number to upgrade Answer This is probably a confliction with your Windows time settings Even when you change the locale of your server to UK it doesn t change what is known as the default locale ASP uses the default locale to do its date comparisons and consequently relies on the correct locale setting Resolution NT4 server Go to Control Panel gt Regional Settings Make sure the settings are English United Kingdom and then tick the Set as system default locale box at the bottom of the page and click Apply It may ask for the NT4 server CD although RM2 4 machines may not but just follow the instructions The server will need to be rebooted however Win2000 server very similar except there is a Set as default button rather than a tick box and it brings up a list Set it to UK again Win2000 seems to have all the files it needs to do the job so you won t need the CD but it will need a reboot Once you ve reset the system locale uninstall the Metro system disc and reinstall it The content installs are fine and can stay there Question Problems with the content browser stand alone disc serial code Answer There are two reasons for the failing trial serial codes on the M tro
27. on 1 Log on as an Administrator and start the RM Application Wizard Select the Create a new application package option 2 Instead of selecting a command line for the installation select the No installation program box 3 When you are prompted to make the changes you wish to make navigate to the Macromedia web site The exact URL you need is at time of writing http www macromedia com go getflashplayer Install the free Flash plugin 23 4 Once the plugin is installed restart the RM Application Wizard and continue building the Flash package Once the build is finished exit the wizard Packaging The Harcourt Education Voice Recorder The files for the installation are contained in the Harcourt Education Voice Recording folder on the root of the M tro Electro System CD On a workstation 1 Log on as an Administrator and start the RM Application Wizard Insert the M tro Electro System CD and select the Create a new application package option 2 This time there is a command line for the installation which is D Harcourt Education Voice Recording setup exe where D is the drive letter of your CD ROM drive 3 Once installed run the RM Application Wizard again and continue building the voice recording package 4 Once the build has finished finish the RM Application Wizard Allocating the Flash and Voice Recorder packages Once the packages have been made RM Application Wiza
28. outine insert the Teacher Pupil Activity Package content disc s into the CD drive The disc will autorun Accept the defaults displayed on screen and the content will be placed in the destination folder as chosen during system install InstallShield Wizard Metro Electro Pupil Activity Package Setup has enough information to stat copying the program files If you want to review or change any settings click Back If you are satisfied with the settings click Next to begn copying files Current Settings Install Sijed 7 10 Once the first content disc has installed repeat the process with any additional pupil teacher content disc s From the desktop click on Start Programs M tro Electro Launch M tro lectro Enter the user name admin You will then be asked to change the password Enter the serial number for the package one of the packages that you have If you have more than one content package you will need to log into M tro lectro using your administrator user name and password Click on Upgrade and enter the serial number to enable access to each additional package You must agree to the User Licence before you can log in 14 Installation Advice 1 During installation you will be asked to select a website from the options below The install routine has simply scanned your IIS settings and listed the websites that M tro lectro could be installed under Usually there will only be one De
29. packaged and delivered to the clients 3 Community Connect 3 servers have a Default Website in 11S5 but it is disabled by default The installation should therefore be pointed at the Intranet website instead 4 Occasionally during System disc installation a DLL registration error occurs This will be of the form Error 1904 Module C WINNT System32 msxml4 dll failed to register HRESULT 2147319780 Should this occur simply click on Ignore 5 Some CC3 servers have a rather unusual Anonymous user account of the form USR_24234562457 i e a serial number This can cause the install to stop with an Install Shield error 1609 Please see the fix on page 21 Downloading the Flash plugin to each client machine The Flash plugin needs to be loaded on all machines that will be running M tro Electro It is very important that the correct plugin is used as some versions of Flash enable Flash content to be displayed but do not work correctly with IE It is recommended therefore that the following method is employed On a workstation 1 On each client machine that will be using M tro Electro log on as an administrator 2 Navigate to the Macromedia web site The exact URL you need is http www macromedia com shockwave download download cgi P1_ Prod Version ShockwaveFlash amp P5_Language English Install the Flash plugin 3 Once the plugin has been installed on a client machine then it is available for all users of that
30. rd needs to be run again to allocate the two new packages to the workstations that will be running M tro Electro for more info on allocating packages to RM Connect 2 4 workstations please contact RM Support Adding a shortcut to the Workstations You may wish to add a shortcut for M tro lectro to a suitable topic by using the Topic Manager The url for the Metro Intranet will be e g http your_server_name metro The M tro Electro icon is called M ico and can be found in your_server_installation_path Heinemann Online Metro 24 Community Connect 3 M tro Electro MUST be installed DIRECTLY on the server IIS5 and the latest Windows 2000 service pack SP3 at time of writing must also be installed I1S5 is standard part of Windows 2000 and is usually pre installed on Community Connect 3 servers Follow the general installation instructions on Page 10 There is no need for an MSI as the entire install is done at the server Things to watch out for 1 Do the install at a time of day when the server can be rebooted although if the server has the latest service packs installed as above it is unlikely that any reboots will be required Do not ignore any requests for a reboot 2 Client stations require the IE Flash 6 plugin and a voice recording package to be loaded before M tro lectro is used The Flash 6 plugin can be downloaded individually to each client machine or as with the voice recorder msi can be
31. reement shall be governed by the laws of England and Wales and shall be subject to the non exclusive jurisdiction of the English Courts
32. rt of the installation procedure b Distribute copies of the Product or accompanying materials to any third party c Modify adapt translate reverse engineer decompile disassemble or create derivative works based on the Product or accompanying materials other than as specified in the accompanying documentation d Copy download save store in a retrieval system publish transmit to otherwise reproduce transfer save store disseminate or use in any form or by any means any part of the data contained within the Product unless specifically stated in the accompanying materials e Transfer resell or grant any other rights of any kind to any individual copy of the Product including the accompanying materials to any third party f Remove any proprietary notices labels or makes on the Product or accompanying materials 4 Permitted use You may annotate copy or print out sections of text or pictures only where expressly allowed in the Product and the accompanying materials solely for use within your institution 5 Warranty of original discs Harcourt warrants that the original discs on which the Product is delivered are free from defects in material and workmanship assuming normal use for a period of ninety 90 days from the date of purchase If a defect occurs during this period you may return the faulty disc s and Harcourt will replace it free of charge 6 Liability Except for the express warranty regardi
33. se install the M tro Electro 1 Pupil Activity Package content disc Do not install the M tro Electro 1 system disc 2 Insert in the CD drive the content disc for any one of the M tro Electro packages at levels 2 or 3 that are already installed on your server 3 Allow the disc to autorun and select the Repair option from the screen it presents 4 Repeat steps 1 to 3 for M tro Electro 1 Teacher Presentation Package if required You will need to use the same procedure if you are installing a M tro Electro 2 package or packages on a server which already has M tro Electro 3 installed Note If you are installing the levels of M tro Electro in order you should use the system disc as well as the content discs for each package that you are installing In this case follow the normal install routine as described on Page 11 Network Installation You may want to make a back up copy of any M tro Electro databases before attempting an out of order installation for contingency reasons We cannot recover lost data 22 RM Connect 2 4 M tro Electro MUST be installed DIRECTLY on the server NOT at a workstation 11S4 Internet Information Server and SP6a Service Pack 6a must also be installed to the server If you have needed to install 11S4 please remember to re apply SP6a afterwards Please see the minimum requirements for more information Follow the general installation instructions on Page 10 Things to watch o
34. t records pupil data to the server providing excellent diagnostic feedback amongst a range of other things Please see the website for more info www metro electro co uk While it is possible to load the Standalone version onto each computer in a network we cannot think of a good reason to do so as this would result in a decrease in functionality 1 None of the scoring would work 2 The recording activities would not work 3 The customisability would be much reduced If this is what the teacher wants to do you are welcome to go ahead but as we do not recommend this we would not be able to give support If your network manager in the school is unsure about installing the network product on the school network they will receive full support from us on 01865 888108 There is only one package available for each version of M tro Electro this is the complete network version with site licence including standalone disc that was prepared for previewing the activities on home computers by teachers Question Error logging in with correct username Sorry the username you entered does not exist Answer If you log in with a perfectly valid username and password and you see this message it could be because per session cookies are disabled Your local intranet security options don t allow session cookies This can be changed through Tools gt Options gt Security If your settings are greyed out on your browser it was probably set up
35. trator must enter the serial number s for the package s just installed The 60 day codes are included at the beginning of this manual or with an accompanying Welcome letter Permanent codes are obtainable from Heinemann ICT support tel 01865 888108 THEY CANNOT BE ALLOCATED UNTIL THE INVOICE HAS BEEN PAID IN FULL The Licence Agreement must be agreed to before the serial number is accepted just check the box On first using the system the administrator is asked to change their password and can also change their user name 17 On subsequent log ins the administrator will see a welcome screen elec Administrator Welcome Administrator Administrator menu The menu panel is located on the left hand side of the screen The features available via the menu are as follows Upgrade This page lists all the packages registered on the system and allows the administrator to register new packages Each new package installed requires a new serial number The Licence Agreement must be agreed to before the serial number is accepted by the system The Enter new serial number button only becomes active once you have checked the User Licence agreement box When entering the code into the network version you need to include the hyphens 18 Administrator Upgrade Serial Number E agree to the User Licence l Enter new serial number l Packages Currently Installed Package Date Entered M tro lectro 1 Pupi
36. tricted user will just get a C runtime error every time they try and run it A typical scenario A Teacher has a school laptop gives it to the network technician to load the standalone disc on He she logs on as administrator and it all works successfully The Teacher connects the machine to school network and logs on all is fine again as the machine should have all Domain Users set up as local admins The Teacher then goes home and logs on locally to the machine using an account they use so they can do some personal work as well Result The Teacher is likely to be a restricted user and they get a runtime error Resolution Make sure that all users that log on to the machine are at the very least Standard users You can set this by going into Control Panel and selecting Users and Passwords If you look at the user properties you will see the following 36 TIM Test Properties 2 xi General Group Membership What level of access do you want to grant this user C Standard user Power Users Group Users can modify the computer and install programs but cannot read files that belong to other users Users Group Users can operate the computer and save documents but cannot install programs or make potentially damaging changes to the system files and settings Question Error In browser window The page cannot be displayed There is a problem with the page you are trying to reach and it cannot be
37. u may also want to apply the profile everyone with full control over the heinemann online directory and inherit cascade it down the path Paths and Addresses The default install path at the server is C program files heinemann online You are able to browse to another location if needed The default install path for the virtual directory is in IIS Servername gt Websites gt default websites gt Metro The default URL after install is http lt servername gt metro If you have Flash already installed on the client the URL will display as http lt servername gt metro yesflash asp Shortcuts or browser favourite links will need to point to the full http servername address Minimum Requirements Server requirements e Windows NT4 Server with service pack 6a Option pack 4 or Windows 2000 server with service pack 4 or Windows 2003 server Internet Information Server IIS 4 or above Processor 500 MHz Pentium A minimum of 128 MB memory 256 MB is recommended 500 MB free hard disc space Network 10 BASE T Ethernet or 10 100 Ethernet MDAC 2 7 and JET 4 are also required these will be installed by the system disc if required Client PC requirements for Pupil Activity Package s 233 MHz Pentium II processor A minimum of 64 MB RAM 128 MB is recommended Colour depth minimum 16 bit colour True Colour 32 bit is recommended Windows 98SE NT4 Workstation 2000 or XP Sound card
38. ut for 1 Do the install at a time of day when the server can be rebooted This may have to be done 2 or 3 times during the install The product requires Windows Installer 2 0 MDAC 2 7 and Jet 4 0a to be on the server If they are not present M tro Electro will put them on during setup Both the installation of Windows Installer 2 0 and MDAC 2 7 will force reboots These reboots must not be ignored 2 Rarely Connect 2 4 servers produce an ADOB error after M tro Electro is installed and you have entered the serial number This is caused by J et not having updated correctly Installing the Jet SP provided in a folder at the root of the M tro Electro System disc and then REBOOTING the server will cure this 3 Workstations require the Internet Explorer Flash plugin and a voice recording package to be loaded before Metro can be used Ideally 1E5 5 should be present on the machines as well but this is not easy to achieve on RM Connect 2 4 and IE5 will suffice For more info on installing packages to RM Connect 2 4 workstations please contact RM Support or see the info below Packaging The Flash plugin The Flash plugin needs to be packaged and delivered to all machines that will be running M tro Electro It is very important that the correct plugin is used as some versions of Flash enable Flash content to be displayed but do not work correctly with IE It is recommended therefore that the following method is employed On a workstati
39. will see the Welcome screen Please now follow the instructions as laid down in the user manual 11 NETWORK INSTALLATION INSTALL AT THE SERVER A system disc is supplied with both the Pupil Activity Package s and the Teacher Presentation Package s at each level of M tro Electro 1 2 or 3 You only need to install the system disc once at each level even if you are installing both the Pupil Activity Package and the Teacher Presentation Package at that level Install the system disc first before any content disc s NOTE The levels of M tro Electro are designed to be installed in order You cannot easily install for example a M tro Electro 1 package over M tro Electro 2 or 3 package s If this effects you for further information see Page 21 Installing M tro Electro out of order Otherwise please follow the instructions as follows All installs must occur directly at the server 1 Place the system disc in the CD drive on your server The disc should start the installation process During installation the default options will usually apply 2 During installation you will be asked to agree to the trial period Licence Agreement You must agree to this in order to complete the installation InstallShield Wizard License Agreement Please ead the following tcense agreement carefully Press the PAGE DOWN key to see the rest of the agreement HARCOURT EDUCATION LIMITED atin AND WARRANTY MULTI USER SITE WIT
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