SMA America LLC Factory Warranty
Contents
1. US ServiceCentral SMA America com to confirm the above details along with a download of the files from the inverter s SD card SMA America Service Territory Definitions and Response Times 48 states within the contiguous United States Canada Ontario and Quebec only Puerto Rico The site must be within 150 mile radius of a major airport Alaska Hawaii Canada excluding Ontario and Quebec Mexico Caribbean Cuba excluded all category A listed locations outside the 150 mile radius of a major airport Central America South America Guam Cuba excluded 8 48 hours shipment of parts inverter 8 48 hours for commencement of on site repair services measured from receipt of a qualified service call from an authorized customer representative 24 48 hours shipment of parts inverter 96 120 hours for commencement of on site repair services measured from receipt of a qualified service call from an authorized customer representative 72 96 hours shipment of parts inverters 96 192 hours for commencement of on site repair services measured from receipt of qualified service call from an authorized customer representative A major airport is defined as an airport with one million travelers per year List is disolayed at p p per y play http www nationsonline org oneworld major_US_airports htm For customers in category B and C territories the incremental cost of travel and travel time for the FSE from2. the point of exiting category A territory to the point of arrival at the customer s site will be charged to the customer This applies to both commissioning and warranty service visits SMA requires a purchase order from the customer in advance of service travel for all B and C territory visits Events of Force Majeure floods lightning hurricanes tornadoes transportation strikes etc may cause these target response times to be extended in a particular case SMA will require a customer paid site escort at all remote unattended sites US SO 107 001 7 001 rev 06 Pg 3 3
3. SMA Warranty mas 5 year Standard Factory SMA America LLC 6020 West Oaks Blvd Ste 300 Rocklin CA 95765 3714 Tel 1 916 625 0870 Fax 1 916 625 0871 E Mail info SMA America com Internet www SMA America com Applies solely for the following products Sunny Central 250U 500U SOOHE US SCXXXHE 11 SCxxxCP xx inverters and Medium Voltage Power Platforms Period 63 months from date of shipment A warranty extension may be purchased by the Customer for up to 3 additional months at a cost of 500 per inverter per month not to exceed 66 months from date of shipment The guarantee obligation of the direct seller of your device s is not altered expanded or diminished by this factory warranty This factory warranty remains fully valid from the date of delivery For the products specified above the SMA factory warranty covers all defects in workmanship and materials during the agreed period subject to the conditions listed below The factory warranty is not intended to be a durability warranty as end user conditions and usage is variable Warranty Conditions During the Warranty Period SMA will at its option repair the defective parts if economically feasible or replace the defective part free of charge provided that you properly notify SMA of the product defect within the Warranty Period and provided that SMA through remote diagnosis or inspection establishes the existence of such a defect covered by th
4. is Limited Warranty SMA will at its option use new and or reconditioned parts in building replacement parts SMA reserves the right to use parts or products of original or improved design in the repair or replacement of your product If SMA repairs or replaces a product part its warranty continues for the remaining portion of the Warranty Period or 90 days from the date of the repair or replacement whichever is greater The factory warranty covers SMA s costs for labor and materials necessary to reestablish trouble free operation THE FUTURE OF SOLAR TECHNOLOGY amp en SC ZEGEBEDUS US SO 107 0017 001 rev 06 Pg 1 3 Scope of the Factory Warranty The factory warranty does not cover damages that occur due to e transport damage e incorrect installation or commissioning e failure to observe the user manual maintenance regulations and intervals e modifications changes or attempted repairs e incorrect use or inappropriate operation e insufficient ventilation of the device e corrosion due to exposure to sea coast saltwater atmospheres or other aggressive atmospheres e failure to observe the applicable safety regulations e force majeure This factory warranty does not cover cosmetic defects which do not directly influence energy production or degrade form fit and function This factory warranty also encompasses the materials and workmanship of the following Medium Voltage Power Platform MVPP items Platf
5. orm structure Disconnects Control Panel Supply Panel and interconnections cabling and Medium Voltage Transformer Medium Voltage Transformer can require up to 16 20 week lead time and resulting down time power production loss is not covered in SMA warranty or inverter availability guarantee service contract SMA recommends that customer purchases spare Medium Voltage Transformer to minimize down time and maximize plant availability Claims that go beyond the scope of this limited warranty include but are not limited to the following e Claims for compensation of direct or indirect damages arising from the defective device e Compensation for costs arising from disassembly and installation e Loss of profits These items are expressly not covered by this factory warranty Warranty Support SMA s Service Line is available at 877 697 6283 from 6 a m to 5 p m PT Pacific Time Monday through Friday except holidays The Customer must report a failure to the SMA Service Line using the procedure as described below e Name of the person reporting the failure phone number and email e Date and time of failure e Company name e Site contact name and phone number if different from fault reporter US SO 107 0017 001 rev 06 Pg 2 3 e Name and address of site e Serial number of the Inverter e Site Station Inverter number e Fault code displayed e Stack lights pattern e Problem Description e Anemail must be sent to
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