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SmartShare® User Manual - MySmartShare

1. sssssesseesees seks tk kk nennen nenne mene 15 6 DHCP Dynamic Host Configuration Protocol configuration page cesseenn mmn 15 6 1 Built in DHGP Server oed ERR OR EORR READ EA eae AAA URN ETT 15 6 1 1 No DHCP Server Other DHCP Server ccccccccceccccceeeecceueeeeuscugeeeeeeecuuaueeeeaugenunrensagas 15 6 1 2 Built in DHCP Server ropaire agia aiei a a i Tea EVA VET a FRATER ER ER EA RUE e CES FRE S 15 6 1 3 Proxy for External DHCP Servers ccccecce rete nennen nnn anna nnn nnn 15 6 2 Built in DHCP Server Options ssesssesssesseeenen nennen nennen nhan nna n nhan nnn nna nana nnn 16 6 3 Static IP Addresses sc bte reef e erra ea ce Petts rex VR v EI vl EAA re E TUI LEN erR 16 6 4 IPAddress E ol erm 16 7 NAPT Network Address and Port Translation configuration page sssssssssrssssrerrrnesrenrrnesrerrnn 16 7 1 Port Forwarding to Local SerVers ue ex ANA e t ag a ERR ERR HR hale GER MA IET 16 7 2 Port Based Port Forwarding to Many Local Servers sssssssssssesen enne 16 7 3 All Ports Forwarding to Local Servers ssrereeeee renere kk ERE meme emen menmen sene enne 17 8 ATL Advanced Traffic Logging configuration page firmware option eee 17 8 1 Log File Storage coetu eret Sales se ek he ei a E te Dead dra EE AANE IAA LEER Dua Dx Fea Der ae edd 17 8 2 Local Network SNMP Agents cccee cece s semen meme sens etes essersi e mentes nnne 17 8 2 1 ATL Compa
2. Page 19 of 38 www smartsharesystems com UMO0001 01 08 Cc SMARTSHARE SYSTEMS If the FairRouter is connected to a network port without Auto Negotiation it can sense the speed 10 or 100 Mbit s but the duplex must be set Please note Auto Negotiation is mandatory for 1 Gbit s network ports 9 8 Remote Management Ports The built in Web GUI can be changed to a different port or disabled by leaving the field blank The built in Secure Web GUI can be changed to a different port or disabled by leaving the field blank Please note User Names and Passwords for the Web GUI are set on the Managers page The built in SNMP agent can be changed to a different port or disabled by leaving the field blank Please note SNMP Communities for the SNMP agent are set on the Managers page The default Web GUI port is 80 The default Secure Web GUI HTTPS port is 443 The default SNMP agent port is 161 9 9 System Information System contact and location can be set This is not used by the system itself but may be helpful when managing many systems It is shown in the web browser title bar system location only on the status web page is available via SNMP is included in event log emails sent by the FairRouter and is included in Service Tickets created by the ConnectWise Agent 9 10 Logging This controls which events are logged in the system log 9 11 Send Log Messages by Email If you want the system log events sent to your email addr
3. SMARTSHARE SYSTEMS SmartShare FairRouter User Manual 300 1000 5000 and 8000 Series Firmware 2 3 Copyright SmartShare Systems August 2011 All rights reserved SmartShare Systems A S Tobaksvejen 25 DK 2860 Sgborg Denmark SMARTSHARE SYSTEMS Revision History Revision Date Comments 1 15 2009 01 29 First document release using this template 1 16 2009 04 16 Updates for firmware release 1 16 2009 05 13 Licensing Information style changed to normal Added WEEE instructions for Danish End Customers 1 17 2009 07 20 Updates for firmware release 1 17 1 18 2009 11 09 Updates for firmware release 1 18 1 19 2010 04 21 Updates for firmware release 1 19 1 20 2010 06 21 Updates for firmware release 1 20 2 1 2010 10 25 Updates for firmware release 2 1 2 2 2011 02 22 Updates for firmware release 2 2 Moved safety instructions FCC statement and product disposal instructions to a separate document 2 3 2011 08 02 Updates for firmware release 2 3 SmartShare Systems A S Tobaksvejen 25 DK 2860 S borg Denmark Support Tel 45 89 93 50 39 support smartsharesystems com www smartsharesystems com Tel 45 70 20 00 93 Fax 45 70 23 92 93 info smartsharesystems com www smartsharesystems com Developed in Denmark Made in Taiwan Portions of SmartShare System s products are protected under SmartShare Systems pat
4. e Excess The user is beyond the capacity of the FairRouter and is not getting optimized bandwidth The Quality of Experience for this user is severely degraded 3 12 3 Excess Users This shows how many more users are active than the FairRouter has capacity for and are not getting optimized bandwidth The Quality of Experience for these users is severely degraded and the FairRouter should be upgraded to a larger model The number in the parenthesis shows the number of Excess users not counting users that have been idle for the last eight hours 3 12 4 User Capacity Exceeded Time This shows how many seconds the user capacity has been exceeded and some users may have suffered a severely degraded Quality of Experience 3 12 5 Recommended User Capacity This shows how many users have been active assuming that statistical information about aging users should not be discarded to make room for new users In other words this shows the minimum user capacity required to manage the users when discarding statistical information about the individual users is unacceptable 3 12 6 Required Minimum User Capacity This shows how many users have been active assuming that statistical information about aging users can be discarded to make room for new users In other words this shows the absolute minimum user capacity required to manage the users when discarding statistical information about the individual users is acceptable If this number
5. mom munda USB memory stick load save done Error Two Red Blink Fast Page 33 of 38 www smartsharesystems com UMO0001 01 08 SMARTSHARE SYSTEMS HOROEOO0000000000 Three Green Blink Fast The FairRouter is in Service Mode BERR EERE BEBO eOeeeooooo BEBO Oeeeooooo BEHNHLUNNENUNESN UUDUU Red Green Blink Slow Defect requiring factory repair 29 Power Consumption 300 300 V2 1000 5000 8000 Series Series Series Series Series Typical 12 Watt 4 Watt 24 Watt 24 Watt 150 190 Watt Maximum 15 Watt 6 Watt 35 Watt 35 Watt 250 Watt Typical annual power consumption 105 kWh 35 kWh 210 kWh 210 kWh Less than 1700 kWh The table above shows the power consumption at the primary side of the power supply i e at the 110 240V plug The annual cost of electricity for the FairRouter can be estimated by multiplying the price of electricity per kWh with the typical annual power consumption of the installed FairRouter 30 Environmental Requirements Power 100 240 V 50 60 Hz Temperature 0 40 C Humidity 5 95 RH non condensing 31 Compliance Statement The product complies with directive 2006 95 EC LVD and 2004 108 EC EMC The product complies with the following requirements Electrical Safety UL 60950 CSA 60950 EN 60950 IEC 60950 EMC Emission FCC Part 15 Subpart B Class A IC ICES 003 Class A EN 55022 Class A CISPR
6. 6 2 Static Config ratioDn ieri dees tret tr nr e wee cu OR or e YA REX KO a RTL a eX T FRAGE d RR 19 9 7 Fallback for Equipment without Auto Negotiation seere ket nmm 19 9 8 Remote Management Ports 4 e iei trees vealed xen eene eas a DN a dev E RE ER re eA 20 9 9 System Information eniri eoii ii xen Eder V doa e E REY A RE VR REA a dO ee E XA e EN EY eda 20 9 10 boggings see meet ehtexr exis eer aee evade ee edere aa idee ekle Retna deett era xri 20 9 11 Send Log Messages by Email correre tein xr dne hr eret i n ERR aX PER ERN RO Y ata aa 20 9 12 Remote Logglng vereor nex x nn tiem texta rcx me een xr eee RR Xe OPE Fi EA e dox EE XE KE RR RA E Ua 20 9 121 SYSLOG a xc 20 FIZA SNMP Trapo erraren EEE 20 9 13 Connect Wise Agent erede ene xen xe ene mr dade eed y E ut et ced ESAE AE e AAA E E xd a 21 SR MBs LE 21 9 15 DHEP Server Detector esed oes ees e e rec visu x ex I ra aga Nrrxex iR Rx c R A edu nS pRM EAE AR Ba a eR RAE 21 9 16 User GFOUDSu vi co eme a poe died cana E EN TEAREN A SEE VTRIRYAR EDT VENETA AED EDT 21 9 17 Extra Shaping of Users with Many Flows eeseeeeeennen nenne mnes 22 9 18 Priority by DSCP iecit nter e re exer kR Shang ret er ed KR E Sens ad RUE etu E ERN RUE EPA 23 Page 4 of 38 www smartsharesystems com UMOO001 01 08 COSMARTSHARE SYSTEMS 9 19 Routes to Additional LAN Subnets sn iiiriosinniio aiaia s ee eee sensee se nene nennen 23 9 19 1 Remote ROUTE a oe eae kae E E
7. LAN Locate the device and disconnect it from the LAN Q A user needs a public IP address but the FairRouter is in NAT Routing mode A Public IP addresses can be added using the Routes to Additional LAN Subnets feature 28 LED Indicators The two LEDs for each LAN WAN Ext1 Ext2 Ethernet port indicate as follows LINK ACT Off No connection LINK ACT On 10 100 Off 10 Mbit s link to other device established LINK ACT On 10 100 On 100 Mbit s link to other device established LINK ACT Blink Link is active with transmissions The POWER LED indicates as follows o Off Power is off E On Power is on The STATUS LED indicates as follows SERRE eee The FairRouter is starting up Green Light Se eeeeeeoooooooo OK Green Blink Slow Download and Upload Optimizers are ready BUONDONDINONDONONDUNDO OK Green Blink Fast Download and or Upload Optimizer is active EHHNHNENENELILCLCLCLCCCCO Warning Quality of Experience is degraded Red Blink Slow Details can be found in the Web GUI BHORCECECECECECEC Error requiring manual intervention Red Blink Fast HCOECOEOECEOCECECEC USB memory stick loading saving Red Green Blink Fast Wait for completion HCOEOO00000000000 USB memory stick load save done OK Two Green Blink Fast HOEOO000000000000 USB memory stick load save done No Action Two Green Red Blink Fast No commands were found on the USB stick
8. ProCurve terminology Private VLANs Cisco terminology or similar In wireless access points look for AP isolation client isolation or similar User separation does not affect the FairRouter and the FairRouter works equally well with both open and protected networks 26 Usage Information sent to SmartShare Systems When provisioning is set to Automatic statistical usage information is periodically reported to a central provisioning server hosted by SmartShare Systems Please note that provisioning can not be disabled in Trial and Subscription modes 26 1 Bandwidth Usage The central provisioning server is contacted approximately once per hour and ca 100 kB is transferred each time 26 2 Information Sent The information sent identifies the FairRouter and contains statistical data about its environment and utilization The following information is sent Page 31 of 38 www smartsharesystems com UMO0001 01 08 COSMARTSHARE SYSTEMS e Product identification Hardware ID MAC Address License ID IP Address Product model Firmware version e Trial information Trial models only Trial model Remaining trial time e Subscription information Subscription models only Remaining subscription time incl grace period e General system information Uptime Time Time Zone e System performance statistics Memory and Processor usage Buffer usage and similar e Feature usage information Which configuration parameter
9. configuration and system log will be downloaded to files in the download directory The configuration file will be named aabbccddeeff config txt and the system log file will be named aabbccddeeff systemlog txt where aabbccddeeff is the Hardware MAC of the FairRouter 23 5 Restore Factory Default Configuration Insert a memory stick with a configuration file named aabbccddeeff default config txt and the factory default configuration will be restored if aabbccddeeff matches the Hardware MAC of the FairRouter When done the file will be renamed to avoid repeating the operation Use the file name bulk default config txt to avoid checking the Hardware MAC check and renaming the file when done 23 6 Password Bypass Insert a memory stick with a file named password bypass or password bypass txt and the factory default administrator user name admin and password admin will be enabled for 5 minutes 23 7 Service Mode Insert a memory stick with a file named service mode or service mode txt and the FairRouter starts Service Mode where a DHCP Server is enabled on the LAN port and the factory default administrator username admin and password admin can be used 24 Using the Serial Port The serial port can be used with any terminal emulator such as Hyperterm or Tera Term Pro as a fallback solution if the LAN connection has been lost The speed is 115200 8N1 115200 baud 8 bits No parity 1 stop bit The following comm
10. exceeds the capacity of the FairRouter the Quality of Experience for some users will be severely degraded and the FairRouter should be upgraded to a larger model 3 13 DHCP Server This shows the number of IP addresses assigned and the number of ghosts detected by the built in DHCP server 4 Internet WAN Wide Area Network configuration page The internet service provider usually provides all the information that is needed to configure the WAN connection in a letter accompanying the confirmation of the internet subscription 4 1 IP Address The WAN can be configured for 3 different IP address types e DHCP Assigned Page 13 of 38 www smartsharesystems com UMO0001 01 08 gt SMARTSHARE SYSTEMS e Static Configuration e PPPoE Assigned The default configuration is DHCP Assigned 4 1 1 DHCP Assigned This type of connection is fully automatic If the internet service provider ISP requires a special hostname in the DHCP request it can be set here 4 1 2 Static Configuration The following information is required IP Address Subnet Mask Default Gateway Router Primary DNS Server The following information is optional e Secondary DNS Server 4 1 3 PPPoE Assigned The following information is required e PPPoE Username e PPPoE Password 4 2 Connection Speed The connection speed must be set correctly or the Quality of Experience for the users will be degraded For the best results use the built in connec
11. or any modification made by SmartShare Systems in compliance with Customer s request the foregoing indemnification regulation shall not be applicable and Customer shall indemnify and hold SmartShare Systems harmless against all damages losses costs and expenses arising out of such infringement claim to the extent such modification is the cause of the claim EXCEPT AS SPECIFIED ABOVE ALL EXPRESS OR IMPLIED REPRESENTATIONS AND WARRANTIES INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING USAGE OR TRADE PRACTICE ARE HEREBY EXCLUDED TO THE FULL EXTENT ALLOWED BY APPLICABLE LAW IN NO EVENT WILL SMARTSHARE SYSTEMS OR ITS SUPPLIERS BE LIABLE FOR ANY LOST REVENUE PROFIT OR DATA OR FOR SPECIAL INDIRECT CONSEQUENTIAL INCIDENTAL OR PUNITIVE DAMAGES HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY ARISING OUT OF THE USE OF OR INABILITY TO USE THE SOFTWARE EVEN IF SMARTSHARE SYSTEMS OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES In no event shall SmartShare Systems liability to Customer whether in contract tort including negligence or otherwise exceed the price paid by Customer The foregoing limitations shall apply even if the above stated warranty fails of its essential purpose No warranty including the above warranty shall apply to any beta software any software made available for testing or demons
12. page Log out and return to the login page 18 page Open the online User Manual available on the internet 19 Reporting page Open the online reporting service MySmartShare available on the internet Please note This menu item is only visible for managers with Installer manager level 20 Easy Access to the Web GUI for Management The FairRouter has a fixed IP address in addition to its configured IP address so it can always be accessed from a PC via the LAN using a well known IP address Web GUI address http 192 0 2 2 Alternative Web GUI address using Auto IP http 169 254 2 2 Please note A valid user name and password is required to access the Web GUI Insert an USB memory stick with a file named password bypass or password bypass txt to enable the factory default administrator user name admin and password admin for 5 minutes 21 Service Mode Service Mode enables the factory default administrator user name and password and enables a DHCP Server on the LAN port Page 28 of 38 www smartsharesystems com UMO0001 01 08 SMARTSHARE SYSTEMS Using Service Mode 1 Save a file named service mode or service mode txt in the root directory of an USB memory stick 2 Remove the cable from the LAN port 3 Insert the USB memory stick into the USB port of the FairRouter to start Service Mode 4 Connect your PC directly to the LAN port using a crossed Ethernet cable Your PC will be
13. rey rd re v Rr S RE FEDERER 26 TS ett Trial Mode ust soe erred xa Ack edere MA E NE T Er NEP TEE RI EH An TE REA 27 15 2 Download Firmware mi tisccriccives eet rere e mex na eee eov Ree E VA a TE ANEAN EANA exi TR ET 27 15 3 Instal Activation Code iiie deed reve vtae ieee e ay aw news rea pde ta rre PR Ur E Pica e gtet 27 15 4 Download Configuration to PC Gu seerne eet kk LER mess es e nemen mense mensem eene 27 15 5 Upload Configuration from PG cuocere nn tror dicta n e e Rent dl i et a RR E Ren a ER te 27 15 6 Restore Factory Defaults sseesseesseesseeseeen nena nena means assa sua aea aea aea sea sean re nnn 27 15 7 SR boot System se Ee erue gr e mE PaxEODeRE RIO E E RATE SEKEELICKET RR ERES 27 15 8 Capture Packets re n ee e EUR EX X ER ENT X FR REN ERE ERR A rca C a cee 27 16 Managers configuration page sssssssssssssssssss esee ee esee sense eme senses see e tenen enne nne 28 V7 LOGOUT PAGE epe ERE TUM n 28 18 2 AGS seed aed a ceca rct ee dta Wha eset da E UE IPM C DPI v DEM LL recie LEM de Waki eda walle 28 19 Reporting pag ET 28 20 Easy Access to the Web GUI for Management sseeeeeee seeren kt LEE ERE ERE ERE eee teeta eee EL nen 28 21 Service Mode soe rere vere Wak ex rx EEN EDDA edv wine reet Oberle So 28 22 Using the Ext2 Port for Management urs imceine neiise ania memes see ee emen sess ees nenne 29 23 Using the USB POLT opea rd cma nr peer re RE EI Rr E rr I EV
14. the Running configuration with the New configuration i e effectuates the configuration changes immediately e Activate and Save New Configuration Replaces both the Running configuration and the Saved configuration with the New configuration i e effectuates the configuration changes immediately and saves the configuration to the flash memory so it will be loaded every time the FairRouter is powered on or rebooted e Save New Configuration and Reboot Replaces the Saved configuration with the New configuration and reboots i e saves the configuration changes to the built in flash memory so it will be loaded every time the FairRouter is powered on or rebooted and then reboots e Revert to Running Configuration Replaces the New configuration with the Running configuration i e discards the configuration changes e Save Running Configuration Replaces the Saved configuration with the Running configuration i e saves the current configuration to the built in flash memory so it will be loaded every time the FairRouter is powered on or rebooted The following configuration changes require a reboot of the FairRouter e Selecting or de selecting PPPoE as WAN IP Address Type Please note To restore the factory default configuration go to the System page 15 System page 15 1 Product Information This shows the product model and firmware options Page 26 of 38 www smartsharesystems com UMO001 01 08 SMARTSHARE SYSTEMS 15 1
15. 1 Trial Mode If a trial license is installed the FairRouter operates in a trial mode where it behaves as the largest model type with all optional features available This can be used for test and evaluation purposes When the trial expires the FairRouter will reboot and revert to normal operation The available trial time is controlled by the installed license and additional trial time can be installed with additional activation codes 15 2 Download Firmware The FairRouter firmware can be upgraded from the firmware server at SmartShare Systems or any other firmware server Firmware upgrade is a two step process First enter the URL of the firmware to be downloaded and click the Download Firmware button Second when the firmware has been downloaded checked for validity and is ready for installation you can choose to cancel the upgrade or to proceed with the installation of the downloaded firmware 15 3 Install Activation Code Features and capacity of the FairRouter can be changed by installing different activation codes Enter the activation code and click the Install Activation Code button After the activation code has been validated the FairRouter must be rebooted to activate the new feature set 15 4 Download Configuration to PC The running configuration can be downloaded to a file on your PC The downloaded configuration file can be restored to the FairRouter later or even installed on another FairRouter 15 5 Upload Configu
16. 22 Class A EMC Susceptibility EN 55024 CISPR 24 CE Mark Yes 31 1 Model Type Labels 300 Series products are labeled model DT 300 V2 Series products are labeled model LC 1000 Series 2000 Series 3000 Series and 5000 Series products are labeled model RM 8000 Series products are labeled model RMG 32 Glossary ASP Application Service Provider ATL Advanced Traffic Logging previously Anti Terror Logging DHCP Dynamic Host Configuration Protocol DNS Domain Name System DQoS Dynamic Quality of Service DSCP Differentiated Services Code Point FTP File Transfer Protocol GUI Graphical User Interface Page 34 of 38 www smartsharesystems com UMO0001 01 08 C SMARTSHARE SYSTEMS IP Internet Protocol ISP Internet Service Provider ITSP Internet Telephony Service Provider LAN Local Area Network LED Light Emitting Diode MIB Management Information Base MSP Managed Service Provider MTU Maximum Transmission Unit NAT Network Address Translation NAPT Network Address and Port Translation NTP Network Time Protocol QoE Quality of Experience QoS Quality of Service SMTP Simple Mail Transfer Protocol SNMP Simple Network Management Protocol SPI Stateful Packet Inspection TOS Type Of Service ULB User Load Balancing VoIP Voice over IP WAN Wide Area Network 33 Licensing Inform
17. 5 Flow Manag PME M M 9 2 6 LowLatency Network Overclocking Optional eee nnne nnn 9 Status pagenan mE 9 3 1 PrOGUCE me Ras tetostevermuimlieeciawdtale eel a REE aaa A AA aR TE a A a A a a 9 3 2 EEE A TATE EEA A TE E A TATE 9 3 3 Ternet CONMECUVILY rees ress aeneae ENE AEE E weve ex En wa xe een m Ce P ce e c oe od 9 3 4 Health MOBItOE erroe reo sa mainoa hee Dre avv RR QU FUR Tre AA TR ua Fed Raw dive aa a N Es PYDaR Iw GR PR caver es 9 3 4 1 Current Problems cones er eoe a x em E e e t o oc C Y Re ER CALL CE RC n 9 3 5 Advanced Traffic Logging firmware Option cececeeee eee eee eee eee teen eee meme nnne 10 3 5 1 Ros Ro ce EU 10 3 5 2 Saa 10 3 5 3 Buffer Usage cree erem e ect kenn Oct ea ect alana at els ce on C Raed D cd t e a od 10 3 5 4 FIGWS HOGG ed TEN 10 3 6 WAN CE 10 3 7 LA Nes d ties oet e tpe ae ep mam erts ned dx ce dat teh C te modi coe ASTE UM Lo e dare 10 3 8 Ext2 optionally Ext2 DMZ WAN essseeeseeenen nennen EEE nennen nnn annee nnns 11 3 9 Bandwidth Optimizer ce mee e Rex x wt exe ice E v ave e E ER n YA areata 11 3 9 1 Download and Upload Rates oo c EEE EE EEE nnne nn 11 3 9 2 Peak Download and Upload Rates sseesseesseesseen nemen meneame nnn 11 3 9 3 Round Trip Time and Jitter cece cece cence ee eee eee eee AUAA sehn anna sunu a n
18. 6 WAN This shows the status of the connection to the ISP and when the status changed i e when the connection was established or lost or the cable was connected or disconnected When the WAN port has valid IP information either manually configured or assigned by the ISP using DHCP or PPPoE the IP information is shown The port s permanent MAC address as well as the link speed and number of packets received into and transmitted out of the port is shown If the equipment connected to the port does not provide Auto Negotiation it will be shown below the link speed 3 7 LAN This shows the status of the connection to the local network and when the status changed i e when the cable was connected or disconnected The configured IP addresses of the LAN port are shown The port s permanent MAC address as well as the link speed and number of packets received into and transmitted out of the port is shown If the equipment connected to the port does not provide Auto Negotiation it will be shown below the link speed Page 10 of 38 www smartsharesystems com UMO0001 01 08 SMARTSHARE SYSTEMS 3 8 Ext2 optionally Ext2 DMZ WAN Please note Not applicable for FairRouter 300 series The port s permanent MAC address as well as the link speed and number of packets received into and transmitted out of the port is shown If the equipment connected to the port does not provide Auto Negotiation it will be shown below the link s
19. A EYE Tier RP RR E EK PE EE 29 23 1 Install Fibrn Ware eor x eee epe exer ie v veilt t a n n PAR x Ce PERO din e ee tees 29 23 2 Install Activation Code iiec etra Sage er nra Dua YR arr ErT E ev ra Hebe VE Dra AE UAE eres 30 23 3 Upload Configuration File six csi e cse ten tenant 30 23 4 Download Configuration File and System LOG eeceee cece eee eee ee eee meme 30 23 5 Restore Factory Default Configuration cesses nmm ee ene eee ee nena 30 23 6 Password Bypass iicet er oe n a a e x va emia EEANN o e CA C WR RE WA RR D a 30 23 7 Setvice Mode os cn rn e IR ERRARE IE M REFERRE e wade VENERE 30 24 Using the Serlial Porto sire edite deese tak Gam Sedna dU ree eio De M e Rena d rad E TERT ECKE e ed 30 25 Security Considerations s ociseeeo teca etie exe eno Leva o a ava ee eR VERA ETE TR ea ER a Dy a KY e ERE dde 30 2b51 Physical ACCESS ios rene ped exten o kot a ut rn dc ede Re eee e nh e Fon n 30 25 2 Password Protection tuse on tinea Syr oux Fa o ex Pu e Fe Tv Ras RENTA dened Tea IVA PED Pig fa 31 25 3 SNMP Cotrmmuritby 5e ccev ceca ec cena sex or xL ax eu Oc QR ev o eder cia E o oe eR emacs EUR OR 31 VI MEE II CET 31 25 5 Protecting Local Users from Each Other ssssssssssssssssesnemmemenmenee memes 31 26 Usage Information sent to SmartShare Systems sssssssssssssesseeeen meme emen nen 31 26 1 Bandwidth Usage nre err ree axe ERE Catan x ERE deed Uden Rabe Walk SPRECHEN
20. ARE SYSTEMS 1 Installation Guide 1 1 Connect the FairRouter to the network Connect the internet modem s LAN port to the WAN port on the FairRouter using a straight Ethernet patch cable Connect the LAN port on the FairRouter to any Ethernet port on the local network switch using a straight Ethernet patch cable The gray cable in the box is a straight Ethernet patch cable 1 2 Turn on the FairRouter Connect the FairRouter to power and turn it on Verify that the POWER LED on the FairRouter is on Verify that the LINK ACT LEDs for both the WAN and LAN ports are on or blinking If one of the LINK ACT LEDs stays off use a crossed Ethernet cable on that port instead Wait 2 5 minutes while the FairRouter starts up and tests the internet connection speed If the STATUS LED is not blinking green after five minutes you must configure the WAN internet connection manually 1 3 Optional Using the Web GUI to configure the WAN internet connection manually Connect your PC to the LAN port on the FairRouter using a crossed Ethernet cable The red cable in the box is a crossed Ethernet cable Use a web browser to access the Web GUI in the FairRouter Default Web GUI address http 192 168 2 1 0r http 172 16 0 1 Alternative Web GUI address http 192 0 2 2 Alternative Web GUI address http 169 254 2 2 Default administrator user name admin Default administrator password admin Go to the WAN page and configure th
21. E RR e oe ee 31 26 2 Informatiori Sent essei pe e hex na TE SE IU du pK ERA E Lala kA REA ER ER RARE ERR RA ARERRBE RENE 31 26 3 Privacy Considerations cceccceceeeee eee cnet eani eee nean neas asia a seas rea a reas sena sena sane 32 27s Troubleshooting and FAQ acre ene eX hr a xe RR RR ERE Vedcun denies PERSA alee ere ape rte da 32 28 Hos b SING Cat ORSA ae ects cacanet here Ed 33 Page 5 of 38 www smartsharesystems com UMO0001 01 08 COSMARTSHARE SYSTEMS 209 Power Consumptlorzz nece oe x e IR E AR REI P Ru EI Y EI ERI ease RUTAS 34 30 Environmental Requirements cccccecce eect eee eee eee nennen annee nenas asa a sua aea rese sean rea rna nnn nnn 34 31 Compliance Statement cece cece aa aaa sena sena se a a Er asus asus SEES SEES EOS assa sena sena sen nnn 34 31 1 Model Type Labels corre era Rev vx ea ania eran e ao eben Cid FR VE XN EUR 34 932 GlOSSakV scia INDEM MIL EI D TA TU M A SPIO A tN tt ec TE 34 33 Licensing Informiatiori enc da rie eek e peter dae Pee tai deb eda a ade aae ee as 35 33 1 END USER LICENSE AGREEMENT eeeseeeeeneen nennen nnn rennen nna 35 33 2 Third Party Software Components ccec ccc ee nennen nennen nenne nnne nnns 37 33 2 1 Acknowledgements for third party software COMPONENKS ccceeceeee eee eeee teen enne 37 33 2 2 Open Source Software Components csssssesssesssesse nnne 37 Page 6 of 38 www smartsharesystems com UMOO001 01 08 SMARTSH
22. FTP Server and Directory DHCP options 161 and 162 The default lease time configuration is 720 minutes default and 1440 minutes max 6 3 Static IP Addresses These fields can be set to assign a specific IP address and optionally a hostname to a list of devices on the LAN based on the MAC address of the device 6 4 IP Address Table This shows the status of each IP address controlled by the built in DHCP server The status of each IP address can be e Assigned Static This device which has a static IP address configured has been assigned this IP address e Unassigned Static This device which has this static IP address configured has not yet been assigned the IP address or it has released the IP address again e Ghost This device the ghost is using this IP address without permission from the built in DHCP server e Assigned Dynamic This device has been assigned this available dynamic IP address e Conflicting This device the offender has previously been assigned this dynamic IP address and now another device which has this static IP address configured the victim is waiting for the same IP address The built in DHCP server does not assign an IP address to the victim before the offender has released the IP address e Conflicting Ghost This device the ghost is using this IP address without permission from the built in DHCP server and now another device which has this static IP address configured the v
23. OO01 01 08 COSMARTSHARE SYSTEMS In networks where the use of peer to peer applications is unwanted or prohibited a significant reduction of the bandwidth available to users with many flows may help limit the use of peer to peer applications 2 5 Flow Manager The FairRouter contains a table where each flow is registered while established Each entry in the flow table contains the public IP addresses and TCP UDP port numbers of the flow and the corresponding IP address and TCP UDP port number of the computer on the LAN The flow table is also used for NAT routing in the FairRouter The FairRouter flow table is large enough to handle the many flows that can be expected when many users are active Just like the Download and Upload Optimizers prevent heavy users from eating up all the available internet bandwidth at the expense of other users the FairRouter Flow Manager prevents heavy users from eating up all the available flows in the flow table at the expense of other users 2 6 LowLatency Network Overclocking Optional When LowLatency is enabled the TCP MTU is significantly reduced and thus the packets become smaller When the packets are smaller the delay and jitter is decreased Modifying the TCP MTU is well known from PPPoE connections where the MTU is slightly reduced to make room for the PPPoE header added to the packets As the name suggests any Network Overclocking may have unwanted side effects and should be disa
24. RE dx Mick bvacee EE ure x Ea PE EE Ed eR Mr RA 23 9 19 2 Local ROUte sd 4 sse e te rer xe xx eset Nissan eS na kei rk Eder eex eee rr ee dtes 23 9 19 3 Users with Public IP Addresses Proxy ARP ccccecceeceeese eee ee memes 23 10 Detailed Status page cn pen caren alae rea Tare Ber ate eel ERRARE A ERE RIEN EE RE 23 It sGNArts Page rea owas LETT 24 11 1 Manipulating the Charts encre tag aaa chet eed e xci ERR albus ARDET SER Da 24 11 2 User Bandwidth Availability seaca anea EEE nnn nnne nnns 24 11 3 Connection Bandwidth and Optimizer Activity ccceccecceeee este eee e eee e nennen nens 25 Lia GOnnection Laten Cy vs i cederet EEN ea ie is ea dl eee teen Pies 25 TNS PLOWS sendas RD UON OG EA M RM a ok SU on RE Ne EI MEA EA CN A OR 25 11 6 SEES i isis tede de uide teh dx ea hea dk ede edie eae rd mos A EENES TERA 25 12 Top USES PIGE wes tue eet eem eec a eto ate e beg santa o e c e a eme e cadre E RR 25 12 1 Manipulating the Pie Charts icce e eek ener hg xa Rr HEX RR REN ARR RR TRA cae RARE EA De RETE Re 26 3 309 page esee ete MERERI eR seeundum huEe E Et E dtp E RE 26 t4 SAVE PAG Em 26 14 1 Saved Running and New Configuration 0 cceceee eee e eee eee eee eee mensem memes enne 26 14 2 Modifying the Configuration cece cee ene ER EL EEK EL tas 26 15 SSVSEEM page ee eer eem b e stece e ed E a e ve dnad E Re ER T xa ERR ES T 26 15 1 Product Information sionas ean cott eine muere vu A ti
25. ands are available Show help info Show configuration information reboot Reboot the FairRouter restore Restore configuration to factory default license Show hardware MAC and license ID activation xxxxx Install activation code password bypass Enable factory default administrator user name admin and password admin for 5 minutes The serial port is not password protected 25 Security Considerations 25 1 Physical Access The FairRouter should be installed in a locked patch panel Anyone with physical access to the FairRouter can power it off disconnect it or change the configuration via the Serial and Ext2 ports Page 30 of 38 www smartsharesystems com UMO0001 01 08 COSMARTSHARE SYSTEMS 25 2 Password Protection The FairRouter Web GUI is password protected Keep your password safe The FairRouter is delivered with a default password which is very common and easy to guess The password should be changed during installation 25 3 SNMP Community Access to the FairRouter SNMP agent is protected by a community which is the SNMP equivalent of a password The FairRouter is delivered with a default SNMP community which is very common and easy to guess The SNMP community should be changed during installation 25 4 Firewall The FairRouter firewall detects if the source IP address of packets received from the internet has been manipulated to look like an IP address belonging to the local networ
26. assigned an IP address by the Service Mode DHCP Server 5 Use a web browser to access the Web GUI in the FairRouter When done using the Web GUI remove the USB memory stick to stop Service Mode And don t forget to reconnect the switch to the LAN port Service Mode Web GUI address http 192 0 2 2 Service Mode administrator user name admin Service Mode administrator password admin 22 Using the Ext2 Port for Management Please note Not applicable for FairRouter 300 series The Ext2 port can be used for accessing the Web GUI It contains a DHCP server so a PC can be easily connected Use a web browser on a PC connected via a crossed Ethernet cable to the Ext2 port to access the Web GUI in the FairRouter Ext2 port Web GUI address is http 192 0 2 1 Ext2 port default administrator user name admin and password admin Please note No traffic is routed to from the Ext2 port so the PC must be connected directly to the Ext2 port using a crossed Ethernet cable or via a switch 23 Using the USB Port The FairRouter can be managed using an USB memory stick containing certain files or directories The Status LED indicates the progress of the USB command SOSOBO08080808080 USB memory stick loading saving Red Green Blink Fast Wait for completion HOROOC0000000000 USB memory stick load save done OK Two Green Blink Fast moOmBDO nium USB memory stick load save done No Action Two Green Red Blink Fast No co
27. ation This product is licensed under the following licensing terms 33 1 END USER LICENSE AGREEMENT PLEASE READ THIS END USER LICENSE AGREEMENT EULA CAREFULLY BEFORE DOWNLOADING INSTALLING OR USING THE SOFTWARE BY CLICKING ON THE ACCEPT BUTTON INSTALLING THE SOFTWARE OR USING THE EQUIPMENT THAT CONTAINS SMARTSHARE SYSTEMS SOFTWARE YOU ARE CONSENTING TO BE BOUND BY THIS AGREEMENT IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS AGREEMENT CLICK THE DO NOT ACCEPT BUTTON AND THE INSTALLATION PROCESS WILL NOT CONTINUE OR DO NOT DOWNLOAD OR INSTALL SMARTSHARE SYSTEMS SOFTWARE End user license grant Subject to the terms and conditions of this EULA SmartShare Systems A S SmartShare Systems grants to the owner and user Customer of any SmartShare Systems equipment Equipment a non exclusive and non transferable license to use the SmartShare Systems software and documentation Software in connection with the use of the Equipment Any use of the Software is limited to use solely i as embedded in the Equipment ii with the Equipment or iii as subsequently provided by SmartShare Systems for use in or with the Equipment The Software may be used solely in the format provided Software includes i the software provided in or with the applicable Equipment and ii any upgrades updates bug fixes modified versions or backup copies of the Software supplied by SmartShare Systems or an authorized reseller pro
28. bled if it causes problems Please note that enabling LowLatency reduces the effective bandwidth by up to 5 because it requires more packets to convey the same amount of data and the increased number of packet headers adds to the total overhead 3 Status page This page shows the current status of the internet connection 3 1 Product This shows product information such as the model type firmware version and hardware MAC address 3 2 System This shows system status such as the name location and contact information current time time zone the duration since the last time the FairRouter was powered on or rebooted when the counters were last cleared the current memory usage and the current 10 second sliding average processor usage 3 3 Internet Connectivity This shows if the internet is reachable and the total duration and number of internet connectivity losses 3 4 Health Monitor This shows how many current problems have been found by the Health Monitor and the total number of problems found in the past by the Health Monitor 3 4 1 Current Problems If the Health Monitor has found any current problems this box appears showing the details Page 9 of 38 www smartsharesystems com UMOO01 01 08 gt SMARTSHARE SYSTEMS The Health Monitor reports if any of the following problems are present Internet connectivity has been lost Some or all of the DNS servers are not responding The remote router is not respond
29. by prior negotiation between SmartShare Systems and Customer either party may upon notice submit any dispute to resolution by the relevant city court at SmartShare System s venue in Danish SmartShare Systems hjemting whether proceedings are commenced by Customer or SmartShare Systems If any portion of this EULA is found to be void or unenforceable the remaining provisions of this EULA shall remain in full force and effect Entire agreement This EULA constitutes the entire EULA between the parties with respect to the use of the Software 33 2 Third Party Software Components Third party software components that may be included in the Software are individually licensed according to the following license agreements e GNU General Public License v 2 0 GNU Library GPL version 2 0 GNU Lesser GPL version 2 1 COPYING file dated 2004 for lighttpd revised BSD license PHP License version 3 01 Zend Engine License version 2 00 The content of these individual licenses can be found at SmartShare Systems website http smartsharesystems com en support licenses 33 2 1 Acknowledgements for third party software components The following acknowledgements pertain to third party software components that may be included in the Software This product includes PHP software freely available from lt http www php net software gt This product includes the Zend Engine freely available at http www zend com 33 2 2 Open Source Software Comp
30. cal network Information about each switch and router on the LAN should be set so the FairRouter is able to poll them for the required information to identify the users IP Address and Community are required fields The Status field shows the result of the last SNMP poll of the device 8 2 1 ATL Compatibility Requirements for the Local Network Equipment The local network equipment must support specific SNMP features in order to be ATL compatible Layer 2 switches used in the network must support all of the following features e SNMP v2c RFC3416 or RFC1905 or SNMP vi RFC1157 e dotidTpFdbTable of the Bridge MIB RFC4188 or RFC1493 e dotidBasePortTable of the Bridge MIB RFC4188 or RFC1493 e iflable of the Interfaces MIB RFC2863 RFC2233 RFC1573 or RFC1213 They may additionally support the following features but it is not required e ifXTable of the Interfaces MIB RFC2863 RFC2233 or RFC1573 Layer 3 routers used in the network must additionally support all of the following features e ipNetToMediaTable of the Internet Protocol MIB RFC4293 RFC2011 or RFC1213 Page 17 of 38 www smartsharesystems com UMO001 01 08 COSMARTSHARE SYSTEMS 9 Advanced configuration page 9 1 System Time 9 1 1 Time Zone The FairRouter can show the time according to the local time zone and automatically adjust for Daylight Saving Time The default time zone is UTC 9 1 2 Preferred NTP Server The system time should be synchronized wit
31. e Downloaded DNS Replies The number of DNS reply packets sent to the user Page 23 of 38 www smartsharesystems com UMO0001 01 08 COSMARTSHARE SYSTEMS e SMTP Flows Processed The number of SMTP flows TCP port 25 processed for the user e Support Counter A For use by factory support only Please note If the connection type is set the download and upload rates and the bytes downloaded and uploaded show the gross values including framing overhead otherwise they show the net values excluding framing overhead 11 Charts page This shows the following live charts e User Bandwidth Availability Bandwidth available per user e Connection Bandwidth and Optimizer Activity Bandwidth usage and status of the Download and Upload Optimizers e Connection Latency Round trip time jitter and packet loss of the connection measured by the Connection Latency Monitor e Flows Concurrent flows and flow rate e Users Number of managed and active users and number of excess users The visible duration and the sampling interval are shown below the X axis E g 5 minutes in 1 second intervals means that the chart shows 5 minutes worth of samples where each sample is measured in an interval of 1 second The most recent and the average value of the visible duration are shown below each legend The value in parentheses is the average value of the visible duration High resolution data 1 second sampling interval are available for the
32. e IP address and connection speed The IP address information that must be entered on the WAN page must be obtained from the internet service provider ISP The ISP usually provides this information in a letter accompanying the confirmation of the internet subscription Click Confirm Changes then go to the Save page and save and activate the new configuration 2 The FairRouter WAN Optimization System This section describes the FairRouter WAN optimization system in details and is written for network experts only 2 1 User Load Balancing Conventional routers and switches simply forward all packets to from users in the same order the packets are sent to from the users so the users with a lot of packets get a larger share of the available bandwidth than the users with fewer packets With User Load Balancing packets are forwarded to from each user in turn so each and every user is guaranteed the largest possible share of the available bandwidth 2 1 1 User Identification The FairRouter identifies individual users by their IP address presented to the LAN interface on the FairRouter This also means that if a group of users in an apartment shares the apartment s network Page 7 of 38 www smartsharesystems com UMOO01 01 08 COSMARTSHARE SYSTEMS connection through a NAT router in the apartment they will be treated as one single user because that NAT router only presents one IP address to the FairRouter The FairRouter auto
33. eak Jitter The 1 second peak connection jitter in the sampling interval Packet Loss The average connection packet loss in the sampling interval Please note These values are measured by the Connection Latency Monitor by continuously sending PING packets to the remote router 11 5 Flows This shows the following e Flows Average number of concurrent flows in the sampling interval e Flow Rate Average rate of new flows established per second in the sampling interval 11 6 Users This shows the following e Managed Users Number of users managed by the FairRouter in the sampling interval e Active Users Number of users active i e using bandwidth in the sampling interval e Excess Users Number of excess users in the sampling interval e Excess excl Aging Users Number of excess users excluding aging users in the sampling interval Please note It is a natural phenomenon that the number of active users grows when the sampling interval grows E g in a network with 10 users it is likely that very few use bandwidth in one particular second while it is likely that many use bandwidth throughout one entire day 12 Top Users page This shows live pie charts of the currently most active users by different criteria e Current 10 second sliding average bandwidth usage e Concurrent flows e Current 10 second sliding average download rate e Current 10 second sliding average upload rate Each pie chart shows a slice for each o
34. ectWise Provider ID ConnectWise Company ID 26 3 Privacy Considerations The information sent identifies the specific FairRouter by its unique Hardware ID so the information can be analyzed in a historical perspective The information sent does not identify individual users by their real names it only identifies network identities i e hostnames IP addresses and similar 27 Troubleshooting and FAQ Q How to verify that the FairRouter is active A Test the Download Optimizer by downloading from a very fast server on the internet from two PCs simultaneously Go to the Status page and check that the Download Optimizer status changes from READY to ACTIVE while the download connection is saturated Test the Upload Optimizer by uploading to a very fast server on the internet from two PCs simultaneously while monitoring the Upload Optimizer status Q The FairRouter does not have any effect on the user experience A Verify that the FairRouter is installed correctly especially that the connection speed is configured according to the actual connection bandwidth Q After the FairRouter was installed some of the computers on the local network can no longer access the internet A This is probably because the computers still have the old configuration from the previous internet router Reboot the computers to get the new configuration Q There is no connectivity from the LAN to the WAN after the LAN has been configured on the FairRoute
35. elag FERRE ET 13 3 12 4 User Capacity Exceeded Time ssssesseesees seks stk kk enema nennen 13 3 12 5 Recommended User Capacity cccccccceccee sees sete sees nennen nennen nenne assa sean 13 3 12 6 Required Minimum User Capacity cc cece cece errr ener een RE ER ES REE TEE nns 13 S 13 DHCP Sven a cid vetvas chins AARTE ceeds ohn dees ota RR ia Uaiace ress teens sober aia tenes ENDS 13 Internet WAN Wide Area Network configuration page csssssseeseeeeen nnnm 13 4 1 IP AddE essc oec esses Redogwue EE Ore ce Ed ung Pes Sa re EEEIU rue LI M Ese e Ea E EE 13 4 1 1 DFHCP Assignedi riot SER RE eect eae bila ERE e Ex osa reae EA e RF EE d NATA Re Ra E 14 Page 3 of 38 www smartsharesystems com UMOO01 01 08 COSMARTSHARE SYSTEMS 4 1 2 Static Configuratio Meire ianari ttd E rete ever taster Lee aed Eau e a er A RR AA 14 4 1 3 PPPOE ASSIQN GG rea RR UR nas teeth ae Pelee eae te ota t ERE 14 4 2 Connection Speed suis es eere coleeh t exn rete We aise yea E A eer er aired bed 14 4 2 1 Autoriatic Test ics serine tuer ih na utres edet e ce det Tree t ea PUER EN EE 14 4 2 2 Static Config ration iR ME REDE EA AAA 14 5 LAN Local Area Network configuration page ssssssssessseeseeen nennen hene 15 5 1 IP Address RAM Ge ites see ope ce e dna e e euer E TR TR ARA caus ua ee AN GRE NATU QUERI I D EE 15 5 2 Network Name ove e er eta ora A tas Ex EM CE TUR RD aa REA 15 5 3 Preferred DNS Servers optional
36. ents as well as patents pending SmartShare StraightShaper FairRouter MultilinkBalancer User Load Balancing Dynamic QoS Flow Manager Download Optimizer Upload Optimizer Network Overclocking and Health Monitor are trademarks or registered trademarks of SmartShare Systems All other trademarks are the property of their respective owners Page 2 of 38 www smartsharesystems com UM0001 01 08 COSMARTSHARE SYSTEMS Table of Contents 1 2 Installation GUIde EHE 7 1 1 Connect the FairRouter to the network ssseeneeeek ke kst REE REE ERE enema nnns 7 1 2 Turm onthe EairROoUter c roses eee caw ta O err Goel rede RE eR rU dL VR ERN E Dra CD E DR teed 7 1 3 Optional Using the Web GUI to configure the WAN internet connection manually 7 The FairRouter WAN Optimization System sssssssssseeseeeesee nennen emen nnn nnns 7 2 1 User Load Balancing M desisyon eaa niea art x EL DUREE ERI ERU SER FAO DARE S re en Fd 7 2 1 1 User Identification err exe ki erii were dk De pU dur nda ce RE dua Rer FETU VETE TEE 7 2 1 2 Excess USGFS e nece tie dae cartel uer imr ovate E eed tese ce uev E T Rum eru we ate E du 8 2 2 Download Optimizer and Upload Optimizer s essere kk kk REE ERE ERE EE REE SEER LEE nnn 8 2 3 Dynamic Quality of Service EDEN EAE AAE ere reae nnn nn 8 2 4 Extra Shaping of Users with Many Flows Optional seeren kt sees seen REE TEE LEE nnn 8 2
37. ere the use of peer to peer applications is unwanted or prohibited a significant reduction of the bandwidth available to users with many flows may help limit the popularity of peer to peer applications The following can be set for the extra shaper e Threshold Flows Each user is allowed to have this many concurrent flows e Threshold Duration A user may exceed the allowed number of concurrent flows for this duration without being restricted by the extra shaper e Maximum Download and Upload Rates The maximum bandwidth allowed for each user being restricted by the extra shaper e Release Delay When a user is restricted by the extra shaper and has not exceeded the allowed number of concurrent flows for this duration the user is released from extra shaping Recommended settings when enabled are e Threshold Flows 300 500 Set it high enough to only catch peer to peer users so you avoid falsely detecting normal users that are only being very active e Threshold Duration 10 30 seconds Peer to peer users continuously have many concurrent flows but normal internet use also sometimes generates short bursts of many flows which should be allowed Page 22 of 38 www smartsharesystems com UMO001 01 08 COSMARTSHARE SYSTEMS e Maximum Download and Upload Rates 100 kbit s but it depends This really depends on the bandwidth the users normally get Set it low enough for the users to notice that their internet is extremely slow but no
38. ess the following field must be set e To Email Address Your email address e g bob example com The following fields are optional e From Email Address The email address you want the FairRouter to insert as sender e g smartshare example com If left blank your email address is also used as sender e SMTP Server Either your own SMTP server which can receive emails to your email address or the ISP s SMTP server which can forward emails from the FairRouter If left blank the normal email server for your email address is used The FairRouter locates the SMTP Server for your email address by using a DNS lookup for the MX record like normal email servers do If set the FairRouter will try sending the email via Authenticated SMTP port 587 if sending it via ordinary SMTP port 25 fails e SMTP Username If the outgoing SMTP Server requires authentication your email username must be set e SMTP Password If the outgoing SMTP Server requires authentication your email password must be set 9 12 Remote Logging All system events are logged in the system log which is shown on the Log page Additionally they can be sent directly to a SYSLOG server an SNMP Trap server or an email address 9 12 1 SYSLOG If you have a SYSLOG server you can set these fields and the FairRouter will send the events to your SYSLOG server too Two independent SYSLOG servers can be set 9 12 2 SNMP Traps If you have an SNMP Trap server you can set
39. f the top 10 users a slice for the sum of other users and a slice for the unused capacity The charts automatically update every 5 seconds Page 25 of 38 www smartsharesystems com UMO0001 01 08 COSMARTSHARE SYSTEMS Please note If the connection type is set the bandwidth usage and download and upload rates show the gross values including framing overhead otherwise they show the net values excluding framing overhead Please note The web browser must support Java Standard Edition version 1 3 1 or later 12 1 Manipulating the Pie Charts Use the following actions to manipulate the pie charts e Click the Unused legend to exclude or include it in the data shown by the pie chart When excluded the legend is grayed out 13 Log page This shows the list of system events and time of occurrence The list can be downloaded as a text file to the PC 14 Save page 14 1 Saved Running and New Configuration The configuration stored in the built in flash memory and loaded at power on or reboot is called the Saved configuration The current configuration of the FairRouter is called the Running configuration The configuration being built up using the Web GUI is called the New configuration until it is activated Then it becomes the Running configuration 14 2 Modifying the Configuration Depending on configuration changes made the Save page provides the following choices e Activate New Configuration Replaces
40. figuration is Automatic 9 15 DHCP Server Detector The FairRouter can detect rogue DHCP servers on the local network If the IP address and or MAC address of the authorized DHCP servers are entered no false warnings are shown when these are detected 9 16 User Groups User Groups can be used to configure specific IP address ranges to be managed differently by the FairRouter Maximum download and upload rates per user the weight per user and extra shaping of Page 21 of 38 www smartsharesystems com UMO0001 01 08 COSMARTSHARE SYSTEMS users with many flows can be set for each user group A user group can also be set to have no WAN access or set to be considered excess users The following can be set for each user group e IP address range defining the group e Group Type e Normal Automatic Priority Normal user identification where each IP address identifies one user Normal traffic prioritization where VoIP flows are automatically detected and prioritized over Data flows o Priority by DSCP Normal user identification where each IP address identifies one user The DSCP field in the packets determines if the packets are prioritized as VoIP or Data Refer to Priority by DSCP o VoIP Users Normal user identification where each IP address identifies one user All traffic related to these users is considered VoIP and prioritized accordingly o Data Users Normal user identification where each IP address identifies one
41. fline threshold is 30 seconds 9 6 Connection Latency Monitor Active Probe The FairRouter continuously measures the latency jitter and packet loss of the WAN connection by sending a PING packet to the remote router every second and analyzing the timing of the PING replies received or not received in the case of packet loss If the WAN internet connection is charged for traffic i e it is not a flat rate subscription consider disabling this The Latency Monitor can be disabled by selecting Static Configuration and leaving the Remote Router field empty 9 6 1 Automatic Remote Router Detection When configured for automatic remote router detection the FairRouter uses a traceroute like algorithm to detect the IP address of the remote router If the IP address of the remote router is not detected correctly the distance hop count to the remote router can be set A distance of 1 hop means the first reachable router i e the default gateway a distance of 2 hops means the router after the default gateway etc 9 6 2 Static Configuration If the FairRouter is being used in a complex network the IP address of the remote router can be set 9 7 Fallback for Equipment without Auto Negotiation The Ethernet standard IEEE 802 3 uses a protocol called Auto Negotiation to ensure that network ports automatically use the correct speed and duplex when the network cable is plugged in Some old network equipment does not support this protocol
42. gure clients on the LAN using DHCP for automatic IP configuration The default configuration is empty 6 DHCP Dynamic Host Configuration Protocol configuration page 6 1 Built in DHCP Server DHCP on the LAN can be configured for 3 different setups e No DHCP Server Other DHCP Server e Built in DHCP Server e Proxy for External DHCP Servers The default configuration is Built in DHCP Server 6 1 1 No DHCP Server Other DHCP Server If DHCP is not used on the LAN or if another DHCP server is connected to the LAN select this type of setup 6 1 2 Built in DHCP Server The built in DHCP server can be used to configure DHCP clients on the LAN The IP address assignment range must be set 6 1 3 Proxy for External DHCP Servers If a DHCP server is not connected directly to the layer 2 LAN and the built in DHCP server is not used either the DHCP proxy can be used to relay DHCP requests from DHCP clients on the LAN to remote DHCP servers via layer 3 Page 15 of 38 www smartsharesystems com UMO0001 01 08 SMARTSHARE SYSTEMS DHCP proxy is not available when the router mode is NAT Routing 6 2 Built in DHCP Server Options If the built in DHCP server is used its default and maximum DHCP lease time DHCP options 58 and 51 can be changed from their default values The built in DHCP server also supports the following DHCP options e WINS Server DHCP option 44 e TFTP Server and File Name DHCP options 66 and 67 e
43. h an external NTP server so the time is always correct If the preferred NTP server is not set the FairRouter will use the NTP server assigned by DHCP if available and if using a DHCP assigned IP address The default configuration is ntp smartsharesystems com 9 2 Router Mode If you want to use the FairRouter as a traditional IP router without NAT select IP Routing The default router mode is NAT Routing 9 3 Outgoing SMTP Connections The FairRouter has 4 different modes for handling outgoing SMTP TCP port 25 connections from the local network to the WAN e Allow All e Allow to External Server only e Redirect all to External Server e Allow from Local Mail Servers only The default configuration is Allow All 9 3 1 Allow AII Allow all local users to connect to any SMTP server on the WAN 9 3 2 Allow to External Server only Allow all local users to connect to the specified SMTP server on the WAN only Attempts to connect to other SMTP servers on the WAN will be rejected by the FairRouter 9 3 3 Redirect all to External Server Redirect all outgoing SMTP connections to the specified SMTP server on the WAN In this mode the packet headers of all outgoing SMTP connections are modified so the connection is established to the specified SMTP server instead This mode is useful if the local users are only allowed to use a specific SMTP server but are unable or unwilling to configure their email applications 9 3 4 Al
44. ial Limited warranty and liability The Software is provided AS IS In no event does SmartShare Systems warrant that the Software is error free or that Customer will be able to operate the Software without problems or interruptions This limited warranty does not apply if the Software or Equipment a has been altered except by SmartShare Systems b has not been installed operated repaired or maintained in accordance with instructions supplied by SmartShare Systems c has been subjected to abnormal physical or electrical stress misuse negligence or accident or d is used in hazardous activities or environments If a third party rightfully claims that any use of the Software whether embedded in the Equipment or otherwise infringes the intellectual property rights of such third party SmartShare Systems shall in its sole discretion be entitled to i obtain a continued license for use of the Software ii stop the infringement by modifying the Software or replacing the Software with software with similar functionalities as the Software or iii rescind the purchase without notice and without liability of any kind and refund the purchase price received from the Customer less a reasonable amount for use damage or obsolescence reflecting depreciation on a straight line basis over three 3 years from the date of delivery If the Software becomes subject to an infringement claim because of the modification by Customer of the Software
45. ictim is waiting for the same IP address The built in DHCP server does not assign an IP address to the victim before the ghost has disappeared e Negotiating This device is about to be assigned this IP address 7 NAPT Network Address and Port Translation configuration page 7 1 Port Forwarding to Local Servers These fields can be set to make servers on the local network available from the internet If the port number of a local network device can not be set on the device e g port 80 on a web managed switch the port numbers can be remapped by NAPT The default configuration is empty 7 2 Port Based Port Forwarding to Many Local Servers These fields can be set to make servers on the local network available from the internet by mapping a common port on each of the private IP addresses to a range of ports on the public IP address on the internet Page 16 of 38 www smartsharesystems com UMO0001 01 08 gt SMARTSHARE SYSTEMS E g if 5 web managed devices are installed on the LAN using private IP addresses 10 0 0 1 10 0 0 5 each one accessible on port 80 the IP addresses and port number can be remapped by NAPT to a range of ports e g ports 8001 8005 on the public IP address on the internet In this example the first web managed device 10 0 0 1 port 80 is accessible on port 8001 on the public IP address on the internet the next web managed device 10 0 0 2 port 80 is accessible on port 8002 on the public IP addre
46. idth is being used 3 11 2 Flow Rate This shows the rate of new flows established per second 3 11 3 Flows Processed This shows the total number of flows processed including currently established flows 3 12 User Manager 3 12 1 User Capacity This shows how many users the FairRouter is licensed to manage Refer to User Identification If the number of users exceeds this number the Quality of Experience for some users will be severely degraded and the FairRouter should be upgraded to a larger model 3 12 2 Managed Users This shows how many users are managed by the FairRouter Page 12 of 38 www smartsharesystems com UMO001 01 08 SMARTSHARE SYSTEMS The number in the parenthesis shows how many users are managed by the FairRouter not counting the Aging users The status of each user can be e New The user is transmitting traffic but not receiving traffic This typically happens if the user is using an IP address that it outside the IP address scope of the network e g when a user connects a laptop that has previously been connected to another network If the new user starts receiving traffic the status will change to Normal if the new user stops transmitting traffic the user will disappear again e Normal The user is active i e transmitting and receiving traffic or has been active within the last eight hours e Aging The user has been idle i e not transmitting or receiving traffic for the last eight hours
47. ing The default gateway is not responding A cable is not connected A rogue DHCP server i e a DHCP server that should not be there is detected on the network when configured for detecting rogue DHCP servers The connection speed is unknown or the Bandwidth Optimizer is disabled e The WAN port has not been assigned an IP address when configured for using DHCP or PPPoE e The configured or auto detected connection speed exceeds the throughput capacity of the FairRouter model e The number of users exceeds the capacity of the FairRouter model If this happens upgrading to a larger model is recommended e The trial is about to expire Applicable to Trial models only 3 5 Advanced Traffic Logging firmware option If ATL is enabled this box appears showing the ATL status 3 5 1 Log Servers This shows the overall status of the FTP servers where the FairRouter stores the ATL log files The status can be Initializing OK Warning or Error 3 5 2 SNMP Agents This shows the overall status of the SNMP agents in the switches and routers on the local network The status can be Initializing OK or Error 3 5 3 Buffer Usage The FairRouter temporarily stores the ATL log files in a buffer until they are transferred to the FTP server Buffer Usage shows the usage of this buffer 3 5 4 Flows Logged This shows how many flows have been logged by the FairRouter since the last time the FairRouter was powered on or rebooted 3
48. k and blocks such manipulated packets Likewise the FairRouter firewall blocks packets originating from the local network if the source IP address of the packet does not belong here When using NAT Routing the FairRouter firewall additionally prevents potential intruders on the internet from accessing computers on the local network The firewall does not prevent users on the local network from downloading virus or other malware from the internet to their computers Users on the local network should protect their computers with anti virus software The firewall does not prevent intruders connected on the local network from accessing other computers on the local network Switches and wireless access points in the local network should prevent intruders and other users on the local network from accessing each other s computers For further information please refer to the chapter about protecting local users from each other 25 5 Protecting Local Users from Each Other When installing and configuring the local network infrastructure i e switches and wireless access points it should be considered if the local network should be open where all local users can connect to each other and share files etc or protected where all local users are separated from each other and each user only has access to the internet and local servers User separation has different names depending on equipment and vendor In switches look for source port filters HP
49. last 5 minutes low resolution data 1 day sampling interval are available for the last year The resolutions in between vary according to the sampling period Please note The web browser must support Java Standard Edition version 1 3 1 or later 11 1 Manipulating the Charts Use the following actions to manipulate the charts e Drag the chart area right or left to show older or newer data When looking at older data the chart stops automatically scrolling when new data are sampled e Drag the chart area all the way to the left to make it continuously scroll when new data are sampled e Left click inside the chart area to zoom in i e change to a shorter sampling interval around the point clicked e Right click inside the chart area to zoom out i e change to a longer sampling interval around the point clicked e Click the arrow on any Y axis to lock or unlock the Y axis range When locked the arrow is colored red e Click any legend to hide or show its values on the graph When hidden the legend is grayed out 11 2 User Bandwidth Availability This shows the following e Download Available per User How much average download bandwidth was available for any user in the sampling interval e Minimum Download Available per User What was the minimum download bandwidth available for any user in the sampling interval e Upload Available per User How much average upload bandwidth was available for any user in the sampling i
50. leave Next Hop Gateway empty and select IP Routing e On the user s PC set the IP address to the public IP address and the Subnet Mask to 255 255 255 255 or 255 255 255 252 if 255 255 255 255 is not accepted by the PC s operating system and the Default Gateway to the any of the LAN IP addresses of the FairRouter as shown on the Status page e g 192 168 2 1 10 Detailed Status page This shows the list of managed users and their individual status The list can be downloaded as a text file to the PC The list can be sorted by clicking the column headlines The following information about each user is shown IP Address Hostname The hostname of the user s computer or IP device MAC Address The MAC address of the user s computer or IP device Status The management status of the user Download Rate The current 10 second sliding average download rate in kbit s Upload Rate The current 10 second sliding average upload rate in kbit s Flows Number of concurrent flows Peak Flows Peak number of concurrent flows Flow Rate Rate of new flows established per second Downloaded The total number of bytes downloaded Uploaded The total number of bytes uploaded Flows Processed The total number of flows processed including currently established flows The following additional information about each user is included in the list downloaded to the PC e Uploaded DNS Requests The number of DNS request packets sent from the user
51. low from Local Mail Servers only Allow the specified local mail servers to connect to any SMTP server on the WAN and reject attempts from all other local users to connect to SMTP servers on the WAN Page 18 of 38 www smartsharesystems com UMO001 01 08 COSMARTSHARE SYSTEMS 9 4 Special Features 9 4 1 VoIP Extra Priority Enabling VoIP Extra Priority has the following effects e VoIP will always have highest priority even if it takes excessive bandwidth from the other users When using IP telephony through the WAN connection enabling VoIP Extra Priority may be required The default setting for VoIP Extra Priority is Disabled 9 4 2 LowLatency Network Overclocking Enabling LowLatency Network Overclocking has the following effects e The ping time in online games is lowered e The delay and jitter for IP telephony is minimized LowLatency Network Overclocking works by reducing the TCP MTU significantly and may not be compatible with all web sites and internet services The default setting for LowLatency Network Overclocking is Disabled 9 5 Internet Connectivity Monitor Active Probe The FairRouter monitors internet connectivity by periodically sending PING packets to a test server on the internet and listening for the PING replies If no replies have been received within the configured duration internet connectivity is considered lost The default test server is connectivitytest smartsharesystems com The default of
52. matically detects which IP addresses are in use so unused IP addresses e g in a structured IP address plan do not count Advanced administrators can use the User Groups to specify which IP address ranges are managed by the FairRouter 2 1 2 Excess Users Additional IP addresses beyond the capacity of the specific FairRouter model are considered excess users and will be bundled together and treated as a single virtual user by the FairRouter This means that the excess users can access the internet but the entire group of excess users will only get the bandwidth share of one single user There is no optimization within the group of excess users A single heavy user in the group of excess users can consume all the bandwidth available for the entire group of excess users and thus block the connection for the other excess users 2 2 Download Optimizer and Upload Optimizer The FairRouter monitors the download and upload bandwidth and while there is sufficient bandwidth and low latency all users can use all the bandwidth they wish When the download bandwidth becomes scarce or delays are detected the FairRouter activates the Download Optimizer When the upload bandwidth becomes scarce or delays are detected the FairRouter activates the Upload Optimizer The Download and Upload Optimizers are designed to ensure that all users experience the lowest possible latency and the highest possible bandwidth At minimum each of N users i
53. mmands were found on the USB stick HOECOO00000000000 USB memory stick load save done Error Two Red Blink Fast gOsoOsooooo0o000000 The FairRouter is in Service Mode Three Green Blink Fast 23 1 Install Firmware Insert a memory stick with a firmware file named aabbccddeeff firmware bin and the firmware will be installed if aabbccddeeff matches the Hardware MAC of the FairRouter When done the file will be renamed to avoid repeating the operation Use the file name bulk firmware bin to avoid checking the Hardware MAC check and renaming the file when done Page 29 of 38 www smartsharesystems com UMO0001 01 08 COSMARTSHARE SYSTEMS 23 2 Install Activation Code Insert a memory stick with an activation code file a text file containing an activation code named aabbccddeeff activation code txt and the activation code will be installed if aabbccddeeff matches the Hardware MAC of the FairRouter 23 3 Upload Configuration File Insert a memory stick with a configuration file named aabbccddeeff config txt and the configuration will be saved and activated if aabbccddeeff matches the Hardware MAC of the FairRouter When done the file will be renamed to avoid repeating the operation Use the file name bulk config txt to avoid checking the Hardware MAC check and renaming the file when done 23 4 Download Configuration File and System Log Insert a memory stick with a directory named download and the running
54. n s Company ID field e Integrator Username The username configured for the Integrator Login in the ConnectWise Setup Tables e g integrator Enter the username you have set for the Integrator Login in the Setup Tables of your ConnectWise server e Integrator Password The password configured for the Integrator Login in the ConnectWise Setup Tables e g sesame Enter the password you have set for the Integrator Login in the Setup Tables of your ConnectWise server e Company ID The ID of the company where the FairRouter is installed e g AngryFoxCo Enter the ID you have set for the company in the ConnectWise Company information The following is optional e Service Type The Service Type assigned to the Service Ticket If this is set it must match a Service Type for the Service Board in the Setup Tables of your ConnectWise server Please note You can use the same Integrator Login for all your SmartShare appliances 9 14 Provisioning The FairRouter can periodically report statistical usage information to a central provisioning server For further information refer to Usage Information sent to SmartShare Systems Additionally the FairRouter can retrieve and install new activation codes and firmware via the provisioning server If the WAN internet connection is charged for traffic i e it is not a flat rate subscription this should be disabled Not applicable for Trial models and Subscription models The default con
55. ndwidth becomes scarce or delays are detected the FairRouter starts optimizing the download bandwidth to ensure the lowest possible latency and the highest possible bandwidth for each individual user In this situation the Download Optimizer status is shown as ACTIVE The FairRouter monitors the upload bandwidth and while there is plenty of bandwidth and no delays all users can use all the bandwidth they like In this situation the Upload Optimizer status is shown as READY When the upload bandwidth becomes scarce or delays are detected the FairRouter starts optimizing the upload bandwidth to ensure the lowest possible latency and the highest possible bandwidth for each individual user In this situation the Upload Optimizer status is shown as ACTIVE If the connection speed is unknown or the Bandwidth Optimizer has been disabled both Download and Upload Optimizer status is shown as DISABLED 3 9 5 Download and Upload Available per User These show how much download and upload bandwidth is currently 10 second sliding average available for any user The amount of bandwidth available for any user is calculated every second and the value shown here is the average of these calculated values for the last 10 seconds Page 11 of 38 www smartsharesystems com UMO0001 01 08 Cc SMARTSHARE SYSTEMS 3 9 6 Active Users This shows how many users are currently within the last 10 seconds active i e using bandwidth 3 9 7 Download and U
56. nn 11 3 9 4 Download and Upload Optimizer Status c cece cece eee ERR ERR nnnm nnn 11 3 9 5 Download and Upload Available per User sessssssseeeeen nmm menm 11 3 9 6 Active Users E 12 3 9 7 Download and Upload Optimizer Active Time sssesseeeeeee eee ek ERE meme nnns 12 3 9 8 Downloaded and Uploaded ssseeeeeee sket kk tt ERE ERE EEL ER LER ERE REE ERE RER NREN RR ER RER ERR a REE EEE EEE EE 12 3 10 Extra Shaper ED ED vu e eau Ex XR e URN RR eas ea A E E E AA ENAERE EANA CETACEA 12 34404 Extra Shaper Stats id eicere eo ex e ou eh e cx x bee kx sider R FR EN ERE ER 12 3 10 2 Extra Shaped Users osi eet e ERR ERAE E AR RE ERFMEREIFCIARRRR R RRINYREER ER seals 12 3 10 3 Extra Shaper Active Time i esce eer da e xe EA esu e x a ova eR VEA RE TER YEA da 12 3 11 Flw Manager ayie ree er Ree c OP Rn e eh nae gate dr E Kal HL Re x n Ead d Eae a t n 12 313131 JElOWSL iiie ean RR SERERE D xe e ee A ass Pene E LUE E RUM MUT ERE RE 12 3 11 2 Flow Rate osse nene cu rra an e x T bi viws AN UNE RETUV NUOVE ta RP IER 12 BLAS FlOWSProCeSSeds 13 rines eara cite pecu re traen rb FRETI ITE IRE TAI DRE eles el Tr s FUE RE ERU pr ER 12 Bet USER Mama E EMT 12 3 12 1 User Capacity reor ex mee n nre Eta oneal ORIS E IR Eu i ER E RP DORIA d 12 3 12 2 Managed Users ite deed dis ee Festa bU eec REID E ERI EP ense EP EE TREE RR RT des 12 3 12 9 EXCeSS USGES 22 ts ere TER ERR ERR ERE EFIR REV beaten ta Mead paal
57. nterval e Minimum Upload Available per User What was the minimum upload bandwidth available for any user in the sampling interval Page 24 of 38 www smartsharesystems com UMO0001 01 08 COSMARTSHARE SYSTEMS Please note If the connection type is set the download and upload rates show the gross values including framing overhead otherwise they show the net values excluding framing overhead 11 3 Connection Bandwidth and Optimizer Activity This shows the following Download Rate The average download rate in the sampling interval Peak Download Rate The 1 second peak download rate in the sampling interval Upload Rate The average upload rate in the sampling interval Peak Upload Rate The 1 second peak upload rate in the sampling interval Download Optimizer Active How often was the Download Optimizer active during the sampling interval e Upload Optimizer Active How often was the Upload Optimizer active during the sampling interval Please note If the connection type is set the download and upload rates show the gross values including framing overhead otherwise they show the net values excluding framing overhead 11 4 Connection Latency This shows the following Round Trip Time The average connection round trip time in the sampling interval Peak Round Trip Time The 1 second peak connection round trip time in the sampling interval Jitter The average connection jitter in the sampling interval P
58. onents The Software may contain Open Source Software Components i e software components licensed with the requirement that its source code can be obtained from the distributor of the software component Page 37 of 38 www smartsharesystems com UMO0001 01 08 COSMARTSHARE SYSTEMS The source code for Open Source Software Components that may be included in the Software can be obtained directly from SmartShare Systems http smartsharesystems com en support licenses Please note that only the source code for the Open Source Software Components is provided Although all SmartShare Systems modifications of the Open Source Software Components are included in the source code as required by their respective licenses the Open Source Software Components are only a small part of the Software Page 38 of 38 www smartsharesystems com UMO001 01 08
59. peed 3 9 Bandwidth Optimizer 3 9 1 Download and Upload Rates These show the current 10 second sliding average bandwidth usage in kbit s Please note If the connection type has been set these show the gross bandwidth usage including framing overhead otherwise they show the net bandwidth usage excluding framing overhead The same applies to the Virtual WAN interface MIB available via SNMP 3 9 2 Peak Download and Upload Rates These show the 1 second peak within the last 10 seconds bandwidth usage in kbit s 3 9 3 Round Trip Time and Jitter These show the current 10 second sliding average connection round trip time and jitter in milliseconds as measured by the Connection Latency Monitor active probe which sends a PING packet to the remote router every second RTT Round Trip Time is defined as the duration from the FairRouter sends the PING request until the FairRouter receives the PING reply Jitter is defined as the difference in RTT from the single measurements compared to the average of the measurements E g if 10 RTT measurement values are 98 102 98 102 98 102 98 102 98 and 102 ms the average RTT is 100 ms and the jitter is 2 ms 3 9 4 Download and Upload Optimizer Status The FairRouter monitors the download bandwidth and while there is plenty of bandwidth and no delays all users can use all the bandwidth they like In this situation the Download Optimizer status is shown as READY When the download ba
60. pload Optimizer Active Time These show how many seconds the Download and Upload Optimizers have been active 3 9 8 Downloaded and Uploaded These show the total number of bytes transferred in each direction Please note If the connection type has been set these include the calculated framing overhead The same applies to the Virtual WAN interface MIB available via SNMP 3 10 Extra Shaper If Extra Shaping of Users with Many Flows is configured this box appears showing the Extra Shaper status 3 10 1 Extra Shaper Status The Extra Shaper monitors if any users have more flows than allowed If the Extra Shaper has not reduced the allowed bandwidth for any users the status is shown as READY and if the Extra Shaper has reduced the allowed bandwidth for any users the status is shown as ACTIVE 3 10 2 Extra Shaped Users This shows how many users the Extra Shaper has currently reduced the allowed bandwidth for 3 10 3 Extra Shaper Active Time This shows how many seconds the Extra Shaper has been active 3 11 Flow Manager 3 11 1 Flows When analyzing the utilization of the internet connection it is not only interesting to know the bandwidth usage but also how many concurrent flows are established Flows are sometimes called sessions or connections A high number of concurrent flows means that the computers on the local net are connected to many servers on the internet but it does not necessarily mean that packets are flowing and bandw
61. r Page 32 of 38 www smartsharesystems com UMO0001 01 08 SMARTSHARE SYSTEMS A The LAN can not use the same IP address range as the WAN Verify that the configuration does not conflict Q After powering on the FairRouter the WAN connection to the ISP is not established A First verify that everything is correctly connected It may take a few minutes for the WAN connection to the ISP to stabilize if it isn t established after a few minutes verify that the configuration in the WAN page is correct If using ADSL the ADSL modem may need to be powered off and on again when connecting new equipment or replacing an existing router If it still doesn t work call the ISP s hotline Q The administrator password for the FairRouter is lost A Use an USB memory stick or the Serial port to enable the default username and password for 5 minutes then login via the Web GUI and set a new password Q The FairRouter can not be accessed any more A Use an USB memory stick or the Serial port to restore the factory default settings Q Some of the computers on the local network can not access the internet A If a device with a DHCP server is wrongly connected to the LAN the computers on the LAN may get an incorrect configuration from the unauthorized DHCP server Most routers and wireless access points have a DHCP server on their LAN ports Use the Rogue DHCP Server Detector to determine if any rogue DHCP servers are connected to the
62. ration from PC You can prepare a new configuration for the FairRouter by uploading a previously downloaded configuration file from your PC When the new configuration has been uploaded you can modify it in the Web GUI before you go to the Save page to activate it 15 6 Restore Factory Defaults Click this button if you wish to restore the factory default configuration 15 7 Reboot System Click this button if you wish to reboot the FairRouter Rebooting the system does not clear the configuration 15 8 Capture Packets The FairRouter can record a small amount of network packets into an internal capture buffer which can be downloaded to a PCAP file on your PC The PCAP file format is compatible with tcpdump Wireshark previously known as Ethereal and many other third party packet capture analysis applications Capture Mode can be e Continuous Keeps capturing packets until you click the Stop Capturing Packets button This mode is useful for analyzing problems that appear sporadically start capturing wait for the problem to appear stop capturing and then download the PCAP file to your PC The internal capture buffer does not have infinite capacity so when the buffer is full old packets captured will be discarded to make room for capturing new packets e One Shot Captures packets until the internal capture buffer is full and then stops This mode is useful for analyzing problems that can be reproduced or provoked start cap
63. s are changed the values are not sent only whether each parameter has its default value or not e Connection Speed and Speed Test information Download and Upload Speed Connection Type Test Server used Server Location Round Trip Time to Test Server Confidence e Connection information and usage and performance statistics IP Address or hostname of remote router Number of Downloaded and Uploaded bytes Number of Flows Processed Average and Peak Round Trip Time Average and Peak Jitter Packet Loss and similar e Optimization and Health statistics Download and Upload Optimizer Active Time Extra Shaper Active Time Number of Current and Past Problems detected by the Health Monitor Types of Problems detected by the Health Monitor Internet Connectivity Losses and Loss Time and similar e User activity and experience statistics Number of Active Users Active User Time measured in user seconds Average and Minimum Download and Upload Bandwidth Available per User User Experience Improved Time measured in user seconds Average and Peak Download and Upload Bandwidth usage Number of SMTP flows and DNS requests Number of Flows and Bandwidth usage of most active users and similar e User Manager statistics User Capacity Number of Managed Users Number of New and Aging Users Peak Number of Users Number of Excess Users Recommended User Capacity Required Minimum User Capacity and similar e ConnectWise information ConnectWise Server Conn
64. s guaranteed 1 N of the available bandwidth Advanced administrators can use the User Groups to specify maximum download and upload rates per user in each group of users Additionally a weight per user can be specified allowing some users to get a relatively larger share of the bandwidth 2 3 Dynamic Quality of Service The FairRouter always prioritizes timing critical traffic flows such as IP telephony over ordinary traffic flows The priority assignment is based on traffic pattern analysis of each flow It is not based on the TCP UDP port number TOS precedence DSCP or similar fields in the packet because those properties can be manipulated by peer to peer applications or malicious users Dynamic QoS is an integral part of the FairRouter bandwidth optimization system so it does not require any configuration or allocation of bandwidth The FairRouter typically recognizes and assigns high priority to a timing critical flow within one second 2 4 Extra Shaping of Users with Many Flows Optional Advanced administrators can use the User Groups to enable extra shaping of users with many flows When extra shaping is enabled the bandwidth is reduced for users having more flows than allowed The parameters are configurable In networks where the users have wireless access reducing the bandwidth available to users with many flows may improve the general performance of the wireless network Page 8 of 38 www smartsharesystems com UM
65. ss on the internet and so on The default configuration is empty 7 3 All Ports Forwarding to Local Servers These fields can be set to make servers on the local network available from the internet by mapping each of the private IP addresses to a public IP address on the internet The default configuration is empty 8 ATL Advanced Traffic Logging configuration page firmware option Please note The ATL firmware option includes separate log file analysis tools for Linux and Windows and the UMOO05 Advanced Traffic Logging User Manual with detailed descriptions of how to use the ATL feature 8 1 Log File Storage The FairRouter stores the ATL log files on an external FTP server If ATL is enabled it is possible to configure up to two FTP servers for storing the ATL log files When the FairRouter is ready to store an ATL log file it will use the primary FTP server Every time the primary FTP server fails to receive an ATL log file the FairRouter will store it on the secondary FTP server instead FTP Server User Name and Password are required fields Directory Path is optional The Status field shows the result of the last FTP transfer 8 2 Local Network SNMP Agents The FairRouter uses the SNMP agents in the switches and routers on the local network to locate where each MAC address and IP address is connected and thus identifies the users If ATL is enabled it is possible to configure which SNMP agents are present on the lo
66. t so low that their email doesn t work e Release Delay 10 seconds Set it low enough for the user to be able to sense that stopping his peer to peer application has the direct effect that the internet speed got back to normal but high enough to avoid turning the extra shaping off and on repeatedly 9 18 Priority by DSCP Set this to match the DSCP used for VoIP packets in a network using traditional QoS Priority by DSCP can be enabled per User Group Refer to User Groups 9 19 Routes to Additional LAN Subnets Routes in addition to the LAN subnet can be added here Each route added can be a NAT route or an IP route 9 19 1 Remote Route A route to a subnet reachable through another router is added by entering the subnet information i e Subnet Subnet Mask and Next Hop Gateway the other router s IP address in the LAN subnet 9 19 2 Local Route A route to a subnet directly connected to the LAN port is added by entering the subnet information and using an IP address within the subnet as next hop gateway This will assign the IP address set in the Next Hop Gateway field as an extra IP address to the LAN port 9 19 3 Users with Public IP Addresses Proxy ARP In a switched network with NAT to the LAN some users on the LAN can have public IP addresses by adding them to this table as follows e Set Subnet to the user s public IP address set Subnet Mask to 255 255 255 255 or wider e g 255 255 255 240 for 16 public IP addresses
67. these fields and the FairRouter will send the events to your SNMP Trap server too Two independent SNMP Trap servers can be set Page 20 of 38 www smartsharesystems com UMO0001 01 08 COSMARTSHARE SYSTEMS 9 13 ConnectWise Agent The FairRouter can integrate directly with a ConnectWise server and automatically create and close ConnectWise Service Tickets based on the status of the Health Monitor in the FairRouter Your ConnectWise server must be configured as follows e Start your ConnectWise PSA Client and log into your ConnectWise server e Create an Integrator Login in the Setup Tables One Integrator Login can be shared by all the SmartShare appliances Set the Username and Password of the created Integrator Login Enable the Service Ticket API for the created Integrator Login Select the Service Board that the Service Tickets are to be created in Set the Ticket Callback URL to https localhost This field is not used by the ConnectWise Agent in the FairRouter but is a required field in ConnectWise so it must be set to a dummy value The following must be set for the ConnectWise Agent e ConnectWise Server The public hostname of your ConnectWise server e g test connectwise com Enter the same value as you do in your ConnectWise PSA Client login screen s Site field e Provider ID Your Company ID in your ConnectWise server e g SmartShare Enter the same value as you do in your ConnectWise PSA Client login scree
68. tibility Requirements for the Local Network Equipment eessee 17 9 Advanced configuration page ise re cerrar ud rei rer e dei Ra FR vea eU e Fe ER EE RR DSE Y Da Rd 18 9 1 Systerri TIM Gs eS sek e eR E P ERE RR RR RIEN RR E AEEA RET RENE E EE ee RN E RN ERRARE T E REX EE 18 9 1 1 Nspani 18 9 1 2 Preferred NTP Servel aisis eise oer rov ax ure oe a ag i edes Eia siete Ce Pra eV ra E Ox Pa ERE e Fed Xa Rd Eder Ebo 18 9 2 Router Mode urea Ure e rec HER re E I pre D E PI Ve Et ENER RE RT haer EE PE 18 9 3 Outgoirig SMTP Conneactlonis eerta t xe e pce PER x rena axe aad a exa AN E Cea 18 9 3 1 DX LE 18 9 3 2 Allow to External Server only seeeeeeeee ket kt tek LEE LENE LERNER ERR nnne nnns 18 9 3 3 Redirect all to External Serverio i aii E EEEE EDS ESSE EEE asa sea nnn 18 9 3 4 Allow from Local Mail Servers only seeeeeeseseek tek tek ERR ENKER RER RER nnne 18 9 4 Special Featutres uc I soba rure end ve Redde Er dM e dare ne nixa base Ran Ea 19 9 4 1 VoIP Extra Priority ceste yn acea eo oun rese Eve eee ni ed e t x PR E E e n 19 9 4 2 LowLatency Network Overclocking sseeeeeeer enke tet EL ERE REE EL mm mme 19 9 5 Internet Connectivity Monitor Active Probe ssssssssssessseenn nemen nennen nnns 19 9 6 Connection Latency Monitor Active Probe cece eee nnn meneame nnn nnn nn 19 9 6 1 Automatic Remote Router Detection sssssssssseesseeee ensem 19 9
69. tion speed test If the connection speed advertised by the internet service provider ISP contains two numbers for example 1024 256 the download speed is normally the larger of the numbers and the upload speed is the lesser Please note that an advertised speed of 1 M usually means 1024 and 2 M usually means 2048 but 10 M usually means 10000 and 100 M always means 100000 Many ISPs advertise the raw connection speed which does not account for framing overhead so the users will experience speeds slightly below the advertised speed This is normal The amount of framing overhead depends on the connection type In the worst case a DSL connection has 165 overhead on small TCP ACK packets because it requires 2 ATM cells of 53 bytes to carry a TCP ACK packet of only 40 bytes The FairRouter compensates for framing overhead if the connection type has been set or measured by the automatic test 4 2 1 Automatic Test If Connection Speed is set to Automatic Test the FairRouter automatically tests the connection speed when powered on and sets the connection speed and type accordingly Click the Test Now button to start a new connection speed test Please note that normal user traffic is temporarily blocked while the FairRouter is testing the connection speed 4 2 2 Static Configuration The following information is required e Download Rate in kbit s e Upload Rate in kbit s e Connection Type The WAN optimization can be disabled by lea
70. tration purposes any temporary software modules or any subsequently Page 36 of 38 www smartsharesystems com UMO0001 01 08 COSMARTSHARE SYSTEMS provided software including new releases versions etc for which SmartShare Systems does not receive a license fee All such software is provided AS IS without any warranty whatsoever Transfer This EULA and the rights granted herein may not be sublicensed and is not transferable except to a person or entity to whom Customer transfers ownership of the complete Equipment containing the Software provided that all rights under this EULA is permanently transferred that Customer do not retain any full or partial copies of the Software and the recipient agrees to the terms of this EULA Termination This EULA is effective until terminated Customer may terminate this EULA at any time by returning the Equipment and destroying all copies of Software including any documentation This EULA will terminate immediately without notice from SmartShare Systems if Customer fails to comply with any provision of this EULA Upon termination Customer must destroy all copies of the Software Choice of law This EULA as well as the rights and obligations of SmartShare Systems and Customer herein shall be construed in accordance with and be governed by the laws of Denmark not including Danish international private law rules which point to a choice of law other than Danish law If a dispute is not resolved
71. turing provoke the problem and then download the PCAP file to your PC Page 27 of 38 www smartsharesystems com UMO0001 01 08 COSMARTSHARE SYSTEMS The following filters can be applied e Port From which network port or ports should the packets be captured e IP MAC Address optional Capture packets related to a specific IP Address IP Subnet e g 10 0 0 0 8 or MAC address only e Broadcast Packets Include or exclude Ethernet broadcast packets e Snap Length Capture packet headers only Capturing only the packet headers instead of the full packets means that the internal capture buffer has room for more packets 16 Managers configuration page Multiple users can manage and configure the FairRouter The following can be set for each manager e User Name required e Password Password for access to the Web GUI e Community SNMP Community for access to the SNMP agent If not set access to the SNMP agent will not be allowed e Allow from First and Last IP Address optional If set the manager is only allowed management access if he connects from a PC within the specified IP address range e Manager Level This determines how much the manager has access to do The following Manager Levels are available e Blocked No access e User Access to the Status page only e Installer Full access The factory default administrator user name is admin and password admin The factory default community is private 17 Logout
72. user All traffic related to these users is considered Data and prioritized accordingly o Excess Users Users that are considered excess o No Access to WAN Users that should be denied access to the WAN Attempts by these users to connect to the WAN will be rejected by the FairRouter e Maximum Download and Upload Rate per User optional This can be used to set the maximum bandwidth allowed for each user in the user group If left blank there will be no specific bandwidth limits the users will participate normally in the management of all the available bandwidth e Weight per User optional This can be used to give users in the user group a larger share of the bandwidth than other users E g users with a weight of 3 get three shares of the bandwidth each time another user gets one share of the bandwidth e Extra Shaping of Users with Many Flows This can be used to enable extra shaping of users in the user group with many flows Refer to Extra Shaping of Users with Many Flows e Description This can be used to store an informative description of the user group 9 17 Extra Shaping of Users with Many Flows Extra Shaping can be used to reduce the bandwidth for users with many flows Extra Shaping can be enabled per User Group Refer to User Groups In networks where the users have wireless access reducing the bandwidth available to users with many flows may improve the general performance of the wireless network In networks wh
73. vided that Customer already holds a valid license to the original software and have paid any applicable fee for the upgrade ALL RIGHTS TO THE SOFTWARE NOT EXPRESSLY GRANTED ARE RESERVED BY SMARTSHARE SYSTEMS OR ITS SUPPLIERS AS MAY BE INCLUDING BUT NOT LIMITED TO THE RIGHT TO CREATE COPIES PERFORM MODIFICATION ERROR CORRECTION REVERSE ENGINEERING DE COMPLIATION REVERSE ASSEMBLE RENT LEASE DISTRIBUTION CREATION OF DEREVIATIVE Page 35 of 38 www smartsharesystems com UMO0001 01 08 COSMARTSHARE SYSTEMS WORKS ETC EXCEPT AS PERMITTED BY MANDATORY LAW OR PROVIDED BY THE THIRD PARTY SOFTWARE COMPONENTS LICENSES INCLUDED BELOW Full title including copyright to Software embedded or otherwise and any copies thereof as well as any future versions thereof shall remain solely with SmartShare Systems or any of its suppliers as may be except as provided by the third party software components licenses included below Trade secrets Customer agrees that aspects of the licensed materials including the specific design and structure of individual programs constitute trade secrets and or copyrighted material of SmartShare Systems Customer agrees not to disclose provide or otherwise make available such trade secrets or copyrighted material in any form to any third party without the prior written consent of SmartShare Systems Customer agrees to implement reasonable security measures to protect such trade secrets and copyrighted mater
74. ving the Download and Upload Rate fields empty Page 14 of 38 www smartsharesystems com UMO0001 01 08 COSMARTSHARE SYSTEMS Click the Test Now button in the Automatic Test area to start the built in connection speed test Please note that normal user traffic is temporarily blocked while the FairRouter is testing the connection speed 5 LAN Local Area Network configuration page 5 1 IP Address Range The IP address range used on the LAN must be set In Basic mode this is set automatically by choosing one of the pre defined address ranges In Advanced mode the IP address and subnet mask of the FairRouter must be set The default IP address range is 192 168 2 1 192 168 2 255 172 16 0 1 172 16 255 255 for large models 5 2 Network Name The hostname must be set Optionally a domain name can be set This information is used by the system itself and by the built in DHCP server if enabled to configure clients on the LAN using DHCP for automatic IP configuration The default router name is automatically generated from the hardware MAC address The default domain name is local 5 3 Preferred DNS Servers optional If other DNS servers than configured on the WAN page or assigned from the WAN by DHCP are preferred e g DNS servers on the LAN their IP addresses can be set This information in addition to the DNS server information from the WAN is used by the system itself and by the built in DHCP server if enabled to confi

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