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CenturyTel of Mountain Home, Inc. d/b/a CenturyLink Local Terms of

1. UNIVERSAL EMERGENCY NUMBER SERVICE 911 16 2 DEFINITION OF TERMS Contd E911 An expanded service that provides features such as Selective Routing of 911 calls to a specific PSAP selected from among those within the 911 Service Area E911 has other standard and optional features which may or may not be available with B911 C911 or D911 Emergency Service Number ESN A number that is assigned by the Customer to all telephone subscribers served by each combination of Emergency Response Agencies i e police fire and ambulance service responsible for that subscriber s location Thus the Service Area of each PSAP and secondary PSAP can be defined in terms of the ESNs for which it is responsible The ESN is recorded in the ALI database where established to inform the PSAP attendant of the ERA responsible for each 9 1 1 caller s location and in the Selective Routing records where Selective Routing is established to assist in routing calls to the correct PSAP End Office The Central Office s in the E911 System which receives originating 911 calls End Users An individual who may place a 9 1 1 call in order to obtain emergency assistance May also be referred to as a caller Enhanced 911 E911 Control Office The office providing tandem switching capability for E911 calls It controls switching of ANI information to the PSAP and also provides the SR feature standard ESS Speed Calling features call transfer capability and certa
2. OOONOOKRODO OY rY YYYYwYrwrn Oo on ee ee ee ee ee eee el ee ee ee ee ee ee em wa Tre Nor rer re wa aT CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 19 Original Page 3 DISCONTINUED SERVICES DIGITAL CENTREX 19 1 DIGITAL CENTREX SERVICE Cont d B Rates and Charges 1 Centrex Line Rates b The following per line business rates and charges apply for contract periods ranging from month to month to 60 months Residence rates are only offered on a per line monthly basis The customer is required to pay for the number of months in the service period selected RATE SCHEDULE Business Rate Per Line Number Monthly 24 36 48 60 of Lines Rate Months Months Months Months 2 3 27 40 25 75 22 45 20 30 19 20 4 6 26 30 24 75 21 55 19 45 18 40 7 10 22 20 20 85 18 20 16 40 15 55 11 20 20 55 19 30 16 85 15 20 14 40 21 50 19 20 18 05 15 75 14 20 13 45 51 100 17 80 16 75 14 60 13 20 12 45 Over 100 Telecommunication Utility Individual Contract Residence Line Rate Number Monthly of Lines Rate 2 6 18 40 Service Establishment Charges Nonrecurring Charges Per System 50 00 Per Line 10 00 AR 14 11 MTHM Effective 12 01 2014 CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Section 19 Original Page 4 DISCONTINUED SERVICES DIGITAL CENTREX 19 1 DIGITAL CENTREX SERVICE Cont d B Rates and Charges
3. Local Usage Per minute of use after 30 hours Voice Calls N A amp Data Calls 04 AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 64 MISCELLANEOUS SERVICE ARRANGEMENTS 5 22 ADVANCED DIGITAL SERVICE ADS Cont d Basic Rate Interface BRI E Charges and Rates Cont d 2 Option 2 Unlimited Usage Monthly Charge a Unlimited usage offered only after two 2 channels are subscribed to 95 00 b A customer s BRI equipped lines will be either all Measured Usage or all Unlimited Usage Service Install Month to Charge Month Res Bus 3 Rearrangements Charges Additions Deletions and Changes for Circuit Switched Voice Service a Per Customer Request Circuit Switched Data Service ies Per Customer Request kK Service Charges as in Section 6 of this document AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 65 MISCELLANEOUS SERVICE ARRANGEMENTS 5 22 ADVANCED DIGITAL SERVICE ADS Cont d Basic Rate Interface BRI E Charges and Rates Cont d Install Month to Charge Month Res Bus 4 Optional Service Features Additional Call Offering 5 00 2 50 2 50 Additional Multiple Call Appearance each 5 00 2 00 2 50 Intercom Calling 5 00 2 00 2 00 Message Waiting Indicator each 5 00 3 00
4. Standard Dialing Plan Customized Dialing Plan Special Intercept Announcement Standard Announcement Customer Worded Announcement Announcement Trunk Changes to Customer Worded Announcement Paging Access Per Paging Circuit 4 50 per month 0 50 per month 12 00 Nonrecurring No Charge 80 00 Non recurring 24 00 per month 96 00 per month 24 00 per month 60 00 Nonrecurring 20 00 per month Note Service Ordering Charges as specified in Section 6 of this tariff apply for the connection of the services listed above unless ordered at the time initial service is established AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 19 Original Page 7 DISCONTINUED SERVICES DIGITAL CENTREX 19 1 DIGITAL CENTREX SERVICE Cont d B Rates and Charges Cont d 5 OutWATS a OutWATS Simulated Facility Group Arrangements Monthly Nonrecurring Rate Charge Service Establishment Charge 30 00 OutWATS Simulated Facility Group Automatic Flexible Routing Overflow Hunting Arrangement Each OutWATS Simulated Facility 20 00 Rearrangements and Changes to Simulated Facilities and routing patterns 24 00 b Normal OutWATS rates measured time or full business day will be charged for OutWATS calls Note Service Ordering Charges as specified in Section 6 of this tariff apply for the connection of the services listed above unless ordered at the
5. 16 3 RULES AND REGULATIONS Cont d W The customer must furnish the Telephone Company its agreement to the following terms and conditions 1 2 That all 911 calls will be answered on a 24 hour day seven day week basis That the customer has responsibility for dispatching the appropriate emergency service vehicles within the 911 service area or will under take to transfer all 911 calls received to the governmental agency with responsibility for dispatching such services to the extent that such services are reasonable available That the customer will develop an appropriate method for responding to calls for nonparticipating agencies which may be directed to the 911 PSAP by calling parties That the customer will subscribe to local exchange service at the PSAP location for administrative purposes for placing outgoing calls and for receiving other calls That the customer will subscribe to or provide telephone equipment with a capacity adequate to handle the number of incoming 911 lines recommended by the Telephone Company to be installed X 911 Service will be provided to only one PSAP for calling from any telephone number within any central office serving area except that 911 Service may be provided to more than one PSAP within a central office serving area if the Selective Routing Service Feature SR is provided When E911 Service is furnished to a customer with the Selective Routing Service Feature for a part of a central
6. 4 9 CENTURYLINK LINE VOLUME PLAN CLVP E RATES 1 rial Rate Business Service per Individual Line Key Line and or Key Trunk per month Number of Lines F Tier Minimum Two Year dlls ae ear Line Term Terms Requirement 10 49 27 15 27 15 50 499 27 15 27 15 500 999 27 15 27 15 1000 3000 27 15 27 15 2 Optional Services 1 Touch calling service Trunk Hunting and Extended Area Service where applicable are included in these rates AR 14 11 MTHM LVP Feature Package per line trunk per month Number of Lines Tier Minimum mover Three Five Line Teta Year Requirement Terms 10 49 11 84 11 84 50 499 11 84 11 84 500 999 11 84 11 84 1000 3000 11 84 11 84 CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 5 12 2015 Section 5 1 Revised Page 1 MISCELLANEOUS SERVICE ARRANGEMENTS 5 1 DIRECTORY LISTINGS A Rates Monthly Rate Business Residence 1 Primary Listing N C N C 2 Additional or Alternative Listing 2 00 2 00 3 Foreign Listing 3 00 3 00 See Condition 1 2 9 4 Non Published Service 4 00 4 00 5 Extra Lines per line 2 00 2 00 6 Change telephone number at request of customer Nonrecurring Charge 7 50 7 50 B Conditions 1 One listing which may include the name address and telephone number of the individual s organization firm or corporation will be furnished i
7. Business Assist Advantage features must be activated by the customer before they can be used without incurring usage charges All recurring charges applicable to an access line apply to Simple Choice Business Assist Advantage Among other things these can include but are not limited to EAS charges surcharges subscriber line charges and taxes If access line rates for residence and business service as listed elsewhere in this tariff increase Simple Choice Business Assist Advantage rates may also increase upon Commission approval Monthly Rate Residence Simple Choice 35 95 Business Business Assist Advantage 51 95 Nonrecurring A nonrecurring charge will not apply for installation of the features for Simple Choice Business Assist Advantage Installation moves and changes to the access line s will incur the appropriate nonrecurring charges found in Section 6 1 AR 14 11 MTHM Grandfathered to existing customers at their present locations CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 20 Original Page 7 PACKAGED SERVICES 20 4 SELECT PAK BUSINESS ASSIST SELECT A Conditions Select Pak Business Assist Select consists of the following features only Charges for other services offered by CenturyTel such as an access lines are in addition to this package rate Customers who subscribe to Select Pak Business Assist Sele
8. DISCONTINUED SERVICES DIGITAL CENTREX The following features may be activated on an individual per line basis dependent on the customer s requirements The monthly rates shown below apply to the following individual station features 1 2 3 aoa oF NO OF 2L Call Waiting Cancel Call Waiting Directed Call Pick Up Direct Connect Service a Manual Line Service b Warm Line Do Not Disturb Night Service Speed Calling 30 Voice Data Protection Individual features per line station Three to four features per line station Five or more features per line station Per Feature 0 50 0 40 0 30 b Additions and Changes to Individual Station Features Feature Additions Changes Per Station Nonrecurring Charge 8 00 Note Service Ordering Charges as specified in Section 6 of this tariff apply for the connection of the services listed above unless ordered at the time initial service is established AR 14 11 MTHM Effective 12 01 2014 CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Section 19 Original Page 6 DISCONTINUED SERVICES DIGITAL CENTREX 19 1 DIGITAL CENTREX SERVICE Cont d B Rates and Charges Cont d 4 Features Associated With Groups of Lines a Code Restriction Features 1 Code Restriction 2 Outgoing Call Screening Per List Per Line Using List Changes to Toll Code Outgoing Call Screening Lists Business Group Dialing Plan
9. when added to an access line that also has Call Waiting and Caller ID allows the customer to view the name and directory number of a waiting call The display appears between the first and second tones alerting the customer that another call is coming in The charge for Call Waiting ID is in addition to those for Call Waiting and Caller ID Caller ID 1 Caller ID Number Only This feature enables the customer to receive the calling directory number on incoming calls The directory number of the incoming call will be sent to the display of the Customer Premise Equipment during the first long silent interval of the ringing An originating caller s directory number may not be displayed at the called party under the following conditions a The calling number will not be displayed if the called party is off hook If the customer subscribes to both Call Waiting and Caller ID and is on an existing call a second incoming call will not be displayed unless the customer subscribes to Call Waiting ID and Call Waiting b The calling number will not be displayed if the called party answers the incoming call during the first ring interval c The calling number will not be displayed if the calling party has blocked his call or has a blocked line AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 15 Original Page 6 ADVANCED CALLING SERVICES 15 3 DEFINI
10. A Legal Description Exchange Service Area Enclosed by the following boundary Beginning at the NW corner of the SE of Section 5 T18N R12W in Baxter County Arkansas Thence East along the North line of the South 1 2 of Section 5 and 4 for approximately 1 1 2 miles to the West of Section 3 thence North along the West line of said Section to the NW corner of Section 3 Then turn East along the North line of Sections 3 and 2 for approximately 2 miles to the SW corner of Section 36 which is a point being in the middle of Lake Norfork Thence North along the West line of Section 36 for approximately 1 4 mile to the centerline of the Big Creek finger of Norfork Lake thence in a Northeasterly direction meandering with the centerline of said finger to the lake through Sections 36 31 30 29 and 28 for approximately 3 3 4 miles to the North line of Section 28 thence East along the North of Section 28 for approximately 34 miles to the Baxter and Fulton County line Then turn South along said County line for approximately 1 mile to the NW corner of Section 34 said Section being in Fulton County Arkansas thence East along the North line of said Section for approximately 1 mile to the NE corner there of thence South along the East side of Section 34 for approximately 1 mile to the Fulton and Izard County line Then West along the County line for approximately 1 mile to the Izard and Baxter County line Then South along said County line
11. Association Tariff FCC No 5 Frame Relay Public NNI Access The Public Network to Network NNI access connections are shared among several customers whose data traffic traverse the link The monthly rate is applied based on the CIR requested by the customer Public NNI Access will be provisioned where facilities and conditions permit and where pre established CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 21 Original Page 5 FRAME RELAY 21 4 RATE REGULATIONS Cont d B Rate Elements Cont d 5 AR 14 11 MTHM Frame Relay CIR PVC A monthly rate applies for each PVC based on the CIR requested by the customer If no CIR indicated the CIR will be set at the default of 50 of the associated Frame Relay port One hundred percent CIR will be allowed when conditions and infrastructure permit Customers may purchase Express PVC 1 or Express PVC 2 to prioritize PVCs at a higher rate than CIR PVCs Express PVC will help ensure maximum performance and satisfaction for applications such as voice over Frame Relay The above CIR conditions apply to Express PVC CIR PVC Subsequent Order Charge When a customer orders additional PVCs or B e or changes PVC or B e assignments on a Frame Relay port after the initial port installation the CIR PVC Subsequent Order Charge shall apply per order Excess Burst Size B e For port size of 256 Kbs or higher a bur
12. CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 16 Original Page 4 UNIVERSAL EMERGENCY NUMBER SERVICE 911 16 2 DEFINITION OF TERMS Contd Private Switch PS A private telephone switch serving a particular organization or business usually located on a PS Provider s premises The PS is connected by a common group of trunks to one or more Telephone Company central offices to provide Public Switched Network services to a number of station lines A Private Switch can be a PBX or PABX Private Switch ALI Service Trunk A Centralized Automatic Message Accounting CAMA type trunk dedicated to routing 911 calls from a PS to a Selective Router to a Tandem to a central office serving a PSAP or to a PSAP The termination of this trunk is determined by the network configuration and PSAP terminating equipment The Service Trunk is designed with the PS as an equivalent to an end office and transmits the voice and ANI of the 911 caller Private Switch End User PSEU An individual authorized to use the telephone services of a private switch via a station line Each station line is associated and identified with one individual Private Switch Provider PSP or PS Provider A private entity that provides telephone service to end users via a private switch PS ALI Entry Interface Service Establishes a telecommunications port accessible from the public switched network on the
13. Cont d 8 AR 14 11 MTHM Termination Liabilities shall be treated as follows a If the service is canceled by the customer after installation of the service but prior to the completion of the service period the customer shall be obligated to pay a termination liability charge The charge is calculated by multiplying the monthly rate by the remaining months in the contract period times fifty percent A customer who reduces the quantity of Centrex lines under contract has the following options for the duration of the contract period 1 Continue to pay an amount equal to the monthly rate for the number of Centrex station lines that are disconnected under contract or 2 Pay termination charges as described in A above on the number of Centrex station lines disconnected Reduction Waiver of service establishment charges may be offered as provided in the Company s document Customers who subscribe to Centrex for more than 100 lines may at the Telephone Company s discretion be offered customer specific pricing on a contract basis An individual service agreement will specify the length of the contract period and the applicable rates The Telephone Company will cause each individual contract or contract revision to be a Compensatory Total charges to the customer will exceed Telephone Company s appropriate costs to provide the service to the specific customer Filed with the Arkansas Public Service Commission for a thi
14. Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 11 2015 Section 4 1st Revised Page 1 4 1 4 2 4 3 LOCAL EXCHANGE SERVICE ACCESS LINE RATES Exchanges Mallard Point Tracy Ferry and Henderson Midway Whiteville Gamaliel Lakeview Mountain Home Norfork A This document is for local exchange service covers the period of one month payable in advance and entitles the customer to dial service supplied under the rules of the Commission and the Commission approved tariffs of the Company and includes Extended Area Service EAS as provided in this rate schedule RATES For The Entire Exchange Area One Party A Business 30 00 B Residence 19 90 CONDITIONS A The above rates do not include the telephone instrument or other terminal equipment B Local Service is provided through facilities owned and maintained according to standards of the Company The territories served are shown on maps filed with the Commission by the Company These territories are referred to as exchanges C The application of business or residence rates is determined by the actual and obvious use made of the service by the customer Where only one primary station is provided at a location which is both business and residence the business rate will apply D Local service rates include the line which provides access to the central office switching equipment Customer premises equipment is excluded E Applicable taxes levie
15. MTHM A customer may select an unlimited number of compatible services and features from the Features list All terms and conditions as specified elsewhere in this tariff shall apply Nonrecurring charges as specified elsewhere in this tariff do not apply for transactions involving additions deletions or changes to the services features requested as part of Simple Choice One Simple Choice Two However appropriate nonrecurring charges do apply for installation of moves and changes to the access line Customers subscribing to the Simple Choice Two w may select different features for each line All lines must be billed to the same account and located at the same premise Simple Choice One Simple Choice Two features must be activated by the customer before they can be used without incurring usage charges All recurring charges applicable to an access line apply to Simple Choice One Simple Choice Two Among other things these can include but are not limited to EAS charges surcharges subscriber line charges and taxes If access line rates for residence and business service as listed elsewhere in this tariff increase Simple Choice One Simple Choice Two rates may also increase upon Commission approval Grandfathered to existing customers at their present location CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 11 2015 Section
16. Music on Delay after Recorded Message This feature allows the user to further minimize callers abandoning during extended delays by providing the option of broadcasting a recorded delay announcement Observe Agent Key This feature enables ACD supervisors to monitor the quality of service being offered incoming callers This feature is available only where technically feasible and where facilities permit CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 13 Original Page 16 CENTREX SERVICE 13 3 Feature Packages Cont d The following list itemizes standard packages for Centrex Features may vary depending on the serving central office and software upgrades G Package 7 Digital Centrex ACD Call Center Package Cont d The features in this Package are available only where facilities permit This Package may be added to Packages 1 2 or 3 and includes the following features 16 Overflow of Queued Calls Up to 4 alternative destinations This feature allows calls that have been queued for a predetermined amount of time to be routed to up to 4 alternative destinations Super Groups This feature enables multiple ACD groups situated in a single or multiple location to distribute calls dynamically among the separate groups based on the agents available at the time Supervisor Position Capability This feature enables a Supervisor to manage a group
17. Reversal of Charges Collect Calls Charges for operator Station To Station and Person To Person may upon request be reversed that is charged against the called telephone provided the charges are acceptable at the called telephone The regularly established Operator Station To Station and Person To Person rates apply Time of Day The time when connection is established as provided in D following determined in accordance with the time standard or daylight saving legally or commonly in use at the location of the rate center of the calling service point determines whether Day Evening or Night and Weekend rates apply This rule applies whether the message is sent paid or received collect Timing of Messages 1 Length of conversation is the elapsed time between the start and the end of the telephone communication 2 On Station to Station calls chargeable time begins when connection is established between the calling telephone and the called telephone mobile radio system or other customer premises equipment 3 On Person To Person calls chargeable time begin when connection is established between the calling person and the particular person or service point specified or an agreed upon alternate 4 Chargeable time does not include time lost because of faults or defects in the service 5 Chargeable time ends when the calling service points hangs up thereby releasing the network connection If the called service point hang
18. The Rules and Regulations section of this document as well as the Rules adopted by the Commission also apply when the customer elects to provide his own equipment 8 2 RESPONSIBILITY OF CUSTOMER A 8 3 A An access line customer must subscribe to and be capable of providing operation for sufficient quantities of access lines to provide adequate access to his customer provided equipment in accordance with accepted communications industry standards Upon notification from the Company that the customer provided equipment is causing or is likely to cause harm to any person or the system or that such equipment is causing or likely to cause interference with the system the customer shall make such change as is necessary to remove such harm or interference Failure to make such change will result in suspension of service in accordance with Rule 6 01 and 6 04 of the Commission s General Service Rules until such change is completed to the satisfaction of the Company Any connection of equipment by a customer to the facilities of the Company that is not made in accordance with the standards set forth in the most current issue of the American National Standard Institute s National Electrical Safety Code and or the National Electrical Code shall be deemed likely to cause harm CUSTOMER INSTALLED PREMISE WIRE Premise inside wire and jacks associated with residence and business line exchange access service will be provided by the customer Pre
19. This service is available only where service components permit B Rates and Charges Monthly Installation Rate Charge Per system 53 00 340 00 In addition apply appropriate service charges as specified in this document AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 02 06 2015 Section 24 1st Revised Page 1 Cancels Original Page 1 PROMOTIONS See CENTURYLINK INCUMBENT LOCAL EXCHANGE CARRIER PROMOTIONAL OFFERINGS for currently available promotions AR 15 02
20. accordance with the provisions of the General Exchange Tariff 23 4 METHOD OF APPLYING RATES A Long distance telecommunications service rates between points cities towns or localities are based on the air line distance between rate centers In general each point is designated as a rate center certain small towns or localities are assigned adjacent rate centers with which they are closely associated for communication purposes or by community of interest For the purpose of determining air line mileage vertical and horizontal grid lines have been established across the United States and Canada The spacing between adjacent vertical grid lines and between horizontal grid lines represents a distance of one coordinate unit This unit is the square root of 0 1 expressed in statute miles A vertical V and a horizontal H coordinate is computed for each rate center from its latitude and longitude location by use of appropriate map projection equations A pair of V H coordinates locates a rate center for determining air line mileages at a particular intersection of an established vertical grid line with an established horizontal grid line The distance between any two rate centers is the air line mileage computed as explained in this document with fractional miles being considered full miles AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 23 Origina
21. channels on a call by call basis Without this feature each service type circuit switched data or voice must have a dedicated B channel Clear Channel Capability is a characteristic of the transmission paths on the B channels for ADS PRI service that allows the full bandwidth on each B channel 64 Kbps to be available to the customer However depending on the telecommunications network configuration customer information may be transmitted at either 56 Kbps or 64 Kbps D Channel Control of Multiple ADS PRI lines provides the capability for a single D channel to provide the signaling and control information for several ADS PRI s This arrangement allows the twenty fourth channel on one or more ADS PRI s to be available for incoming or outgoing voice and circuit switched data Effective March 24 2011 this service is limited to existing facilities in service at existing locations for current customers Current customers may migrate existing services to Integrated Services Digital Network Primary Rate Interface ISDN PRI Business Service at any time without incurring any Nonrecurring Charges or Service Charges TDP customers may migrate existing services without incurring termination liability charges when they select a commitment period equal to or greater than the length of time remaining under their existing TDP AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effec
22. if any for its gross negligence or willful misconduct is not limited by this tariff With respect to any other claim or suit by a customer for damages arising from errors or omissions in the making up or printing of its directories or in accepting listings as presented by customers or prospective customers the Company s liability if any shall not exceed the amount paid for local exchange service during the period covered by the directory in which the error or omission occurred as more specifically addressed in the section of this tariff entitled Directories AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 2 Original Page 5 GENERAL TERMS AND CONDITIONS 2 14 LIABILITY OF THE COMPANY CONT D E Indemnification The Company s liability if any for its gross negligence or willful misconduct is not limited by this tariff With respect to any other claim or suit by a customer the customer indemnifies and holds harmless the Company against claims losses or suit for injury or damage to any property which arises from 1 The use of customer provided premises equipment voltages or currents transmitted over the Company s facilities caused by customer provided premises equipment Further the customer indemnifies and holds harmless the Company against claims for liable slander or the infringement of copyright arising directly or indirectly from the mate
23. review modify and maintain any Telephone Company customer records keeping systems in order to support E911 Service its billings and database management The rate is based on Company time and materials expended Quotation Preparation the customer may request a quotation for all costs associated with the provision of the facilities needed to satisfy the customer s service requirements All rates for services or facilities to be provided by the Telephone Company will be determined in accordance with the guidelines in this tariff AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 16 Original Page 16 UNIVERSAL EMERGENCY NUMBER SERVICE 911 16 6 RATES AND CHARGES Cont d H Changes to Orders when a customer requests changes for a pending order for the provision of 911 Service the changes will be undertaken if they can be accommodated by the Telephone Company personnel and will be billed to the customer at the appropriate hourly charge l Additional Charges from Other Companies any charges for the provision of 911 Service passed on to the Telephone Company from another Telephone Company Interexchange Carrier or other party will be included in the cost for the service J Special Service Arrangement Charges 1 AR 14 11 MTHM 911 Service facilities and optional features other then dedicated trunk facilities will be furnished when pra
24. such cases the initial primary user will be considered the customer and will be responsible for the payment of all the incurred non recurring charges and monthly rates CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 63 MISCELLANEOUS SERVICE ARRANGEMENTS 5 22 ADVANCED DIGITAL SERVICE ADS Cont d Basic Rate Interface BRI D Application of Charges and Rates 1 Circuit Switched Voice calls will be subject to Extended Community Calling charges or Long Distance Message Telecommunications Service charges as specified elsewhere in this tariff if applicable 2 Circuit Switched Data calls will be subject to usage sensitive rates based on minutes of use for local and Extended Community Calling or Long Distance Telecommunications Service charges as specified elsewhere in this tariff E Charges and Rates The following charges and rates are in addition to the charges and rates for any other services to furnish a communications system 1 Option 1 Service Element Install Month to Charge Month Res Bus a Advanced Digital Service Basic Rate Access Line 50 00 15 31 27 20 b Circuit Switched Voice Service Per B Channel 15 00 12 42 13 00 C Circuit Switched Data Service Per B Channel 15 00 2 42 13 00 plus usage d Alternate Circuit Switched Voice Service Circuit Switched Data Service Per B Channel 15 00 13 42 14 00 plus usage
25. 10 FRAME RELAY 21 4 RATE REGULATIONS Cont d D Optional Payment Plan OPP Cont d 6 AR 14 11 MTHM Termination Liability When an OPP arrangement is discontinued prior to the end of the period termination liability charges as set forth below will apply based on the remainder of the OPP period in effect at the time of disconnect Termination charges for Frame Relay Service port only or port and access will also apply if the minimal amount defined in the contract is not retained Charges are set forth below with the penalty assessed for each service that falls below the minimum number One Year OPP 50 of any remaining portion of the first year s recurring charges for the in service quantity Three Year OPP 50 of any remaining portion of the first year s recurring charges In addition for any remaining portion of the second and third years the customer will be liable for 20 of the total monthly recurring charges in that time period for the in service quantity Five Year OPP 50 of any remaining portion of the first year s recurring charges In addition for any remaining portion of the second through fifth years the customer will be liable for 20 of the total monthly recurring charges in that time period for the in service quantity Termination Without Liability During an OPP period should the currently effective rate for a customer s service increase the customer may at his her option terminate t
26. 12 01 2014 Section 23 Original Page 12 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE 23 2 GENERAL REGULATIONS Cont d K O When special construction for individual customers is necessary special construction charges may apply as set forth in the General Exchange Tariff Time and charges on long distance messages may be quoted upon request from the customer Name association with time and charge details will be provided where service components permit The Telephone Company reserves the right to determine the service component used where there are multiple service components Charges Related to Customer Activity including customer account record deposits late payment charges return check charges collection fees reconnection fees and finance charges on delayed payment agreements are found in the General Exchange Tariff The extended due date policy and extended absence payment plan are found in the General Exchange Tariff Please refer to the General Exchange Tariff for any exemptions granted from the Arkansas Public Service Commission s Rules to CenturyTel of Mountain Home Inc d b a CenturyTel 23 3 CONNECTIONS OF CUSTOMER PROVIDED EQUIPMENT AND COMMUNICATIONS SYSTEMS A Customer provided equipment and communications systems provided by the customer may be connected at the customer s premises to intraLATA Message Telecommunications Service furnished by the Telephone Company where such connections are made in
27. 14 3 Way Calling 0 95 Multiple Feature Discounts do not apply to Usage Sensitive Service The Multiple Feature discounts described above in 5 1 and 5 2 are grandfathered to existing customers and will not be offered to new subscribers Usage sensitive rates for all features except Call Trace 57 will not exceed 7 60 per month Call Trace 57 will not exceed 35 70 AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 15 Original Page 10 ADVANCED CALLING SERVICES 15 6 USAGE SENSITIVE CALLING FEATURES Cont d B Conditions 1 AR 14 11 MTHM The total monthly charge for each usage sensitive feature except Call Trace 57 will not exceed 7 60 The total monthly rate for Call Trace 57 will not exceed 29 75 Call Trace 57 permits the customer to initiate an automatic trace of the last completed incoming immediately after the call is terminated Call Trace 57 is billed per successful trace invoked by the customer a If the call originates from a station served by a PBX or multi line hunt group only the main number will be identified by the trace b If the trace is successful the Company s equipment will record the incoming call detail Call detail does not include recording the telephone conversation The Company will not provide any call detail which results from a trace to the customer subscribing to Call Trace 57 The Company will pr
28. 16 6 RATES AND CHARGES Cont d K Rates Monthly Nonrecurring Rate Charge 1 Database updates Monthly rate for updates to E911 database per 1000 exchange access arrangements served 31 50 1 754 00 2 Direct Trunking Facility End Office to PSAP Serving Office per termination 50 00 129 00 3 Control Office to PSAP Serving Office Trunk 122 00 295 00 16 7 PRIVATE SWITCH PS 9 1 1 SERVICE A Description 1 Private Switch ALI Service PS 9 1 1 Service is a service offering which enables either a Automatic Number Identification ANI or b ANI and Automatic Location Identification ALI to be provided to a Public Safety Answering Point PSAP by 9 1 1 calls originating from Direct Inward Dial DID station lines assigned a Directory Number that is directly accessible to the Public Switched Network and served by a Private Switch Definitions of terms used with Private Switch ALI Service PS 9 1 1 Service are included with the definitions for Emergency Telephone Service Rounded to nearest 1000 exchange access arrangements served based on the maximum number of exchange access arrangements in service during the most recent month at the time service is established and adjusted annually from the service establishment date In instances where the count of exchange access arrangements is adjusted upward nonrecurring charges apply for each additional 1000 exchange access arrangements AR 14 11 MTHM Effective 12 01 2014 CenturyTel
29. 2014 Section 20 Original Page 17 PACKAGED SERVICES 20 10 CORE CONNECT Cont d E Rates and Charges Cont d 3 Core Connect 2 Business Flat Rate One Party or Key Line Service Hunting optional Choice of the following features and services Caller ID with Name Call Forwarding Call Forward Busy Call Forward No Answer Call Forward Remote Access Call Waiting Cancel Call Waiting Call Waiting ID Three Way Calling Call Transfer Call Return Distinctive Ring Selective Call Rejection Message Waiting Indicator Voicemail Per Location Per Month Initial Bundle 2 through 10 bundle Month to One Year Two Year Three Year All Terms Month Term Term Term 60 00 35 00 30 00 27 50 25 00 g Deregulated service Core Connect 2 LITE customers must initially subscribe to a one year two year or three year term plan Month to month rates are available upon expiration of a TDP when customers do not renew or select a new TDP option AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 20 Original Page 18 PACKAGED SERVICES 20 11 SIMPLE CHOICE UNLIMITED A Description Simple Choice Unlimited is a package of features available to residential customers which includes any technically available custom calling features and voicemail and a flat rate access line provided by the Company and unli
30. 206 10 33 79 This fee will set up a Central Office to provide some level 911 tandeming based on the 911 Network requirements Because the cost is determined on the type switch the technology used and the level of tandeming desired rates must be established on an individual case basis ICB This is a provisioning function of the 9 1 1 Customer A minimum of two PS 911 Service Trunks are required from the Private Switch to the service central office AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 17 Original Page 1 PAYPHONE SERVICE 17 1 PAYPHONE SERVICE A Conditions 1 AR 14 11 MTHM Payphone Service includes lines to which coin coinless card reader or a combination of coin card reader telephones may be attached Payphone Service is a business exchange access line composed of the serving central office line equipment all outside plant facilities needed to connect the serving central office with the customer s premises and the Network Interface Device NID at the demarcation point These facilities are Company provided and maintained and provide access to and from the telecommunications network for long distance service and local calling A maximum of one customer provided instrument implemented pay telephone may be connected to any one instrument implemented or CO implemented payphone line General Rules and Regulations fou
31. 21 2 FRAME RELAY SERVICE DESCRIPTION Cont d The Committed Information Rate CIR and the Excess Burst Rate B e are traffic management parameters that allow the customer to fine tune implementation of Frame Relay Service SERVICE PROVISIONING Frame Relay is a transport service that facilitates the exchange of variable length information units frames between end user connections by way of assigned virtual connections Each frame is passed to the Frame Relay network with an address that specifies the virtual connection Variable frame length capability is useful in communications between asynchronous Local Area Networks LANs and for transport of synchronous data traffic Frame Relay is capable of handling the requirements of bursty data sources because of the ability of the service to allocate additional bandwidth when not in use by other sources Frame Relay is provided to the customer in the form of the Frame Relay User to Network Interface UNI Port with Access Line or Frame Relay UNI Port Only Frame Relay Network to Network NNI Port Only Frame Relay NNI Public Access based on Committed Information Rate CIR and CIR based Permanent Virtual Circuits PVCs The Frame Relay Access Line forms the component which provides the customer access to the customer s serving wire center and interoffice transport from the customer s serving wire center to the Frame Relay Switch The Frame Relay Access line is provided for use only with F
32. 3 00 Secondary Telephone Numbers each 5 00 2 00 2 00 Station Controlled Conference 6 Port 5 00 4 50 4 50 5 Distance_Extension Charge N A 25 00 25 00 Service Charges as in Section 6 of this document AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 66 MISCELLANEOUS SERVICE ARRANGEMENTS 5 23 ADVANCED DIGITAL CENTREX ADC A General Description 1 Advanced Digital Centrex lines provide access to Circuit Switched Voice Service and Circuit Switched Data This arrangement utilizes an ADS BRI basic rate interface that provides for two 64 Kbps B channels and one 16 Kbps D channel 2B D 2 Where available a maximum of 8 services two of which may be B channel services are permitted for each Centrex Service ISDN Line B ADC National ISDN Standards 1 Centrex Service provides for the following ISDN Lines a Advanced Digital Centrex lines provide for features and capabilities that are standardized and available from Central Office switches so equipped ADC lines utilize Customer Provided Equipment that is standard and as such is not dependent on the type of serving Central Office switch C Advanced Digital Centrex Service Descriptions 1 Circuit Switched Voice Service a Circuit Switched Voice Service provides the ability to originate and receive circuit switched voice calls over the 64 Kbps B channel b In
33. A service that provides for routing all 911 calls originated from telephones with given central office prefix codes to a single PSAP Caller An individual who places a 9 1 1 call in order to obtain emergency assistance May also be referred to as an end user C911 A service which provides the B911 feature as well as Called Party Hold Switchhook Status Forced Disconnect Idle Tone and Emergency Ringback CENTURYTEL PS ALI ENTRY A personal computer software program that will automate the process of building ALI records of Private Switch PS End Users in the National Emergency Number Association NENA Standard Format It provides for some limited accuracy checks uploading the records to the Company and receiving downloads of records found to contain certain types of errors in the PS End User records from the Company CENTURYTEL PS ALI GATEWAY The Company s computer facility that will interface with the Private Switch PS Provider Administration Site to receive Private Switch PS End User ALI updates and from which error reports will be returned Communication will be via dial up modem using a common protocol Customer Governmental unit or other entity authorized to provide 9 1 1 Service The Customer has public safety responsibility by law to respond to telephone calls from the public for police fire or other emergency services within the telephone central office area arranged for 9 1 1 calling May also be referred to as 9 1 1
34. Business Service e Service Charges specified in Section VII of this tariff apply to any charges not specified in this section f The minimum service period for ISDN PRI Business Service is six months A Term Discount Plan commitment period of one year is available g Telephone numbers transmitted via the Optional or Standard Incoming Call Identification feature are intended solely for the use of the ISDN PRI Business Service subscriber Resale of this call identification information is prohibited by this tariff h Non Facility Associated Signaling NFAS provides the capability to serve multiple DS1 s via a single D Channel This feature can be ordered where switch capabilities exist as determined by the Company When NFAS is selected the customer must order one ISDN PRI Business Service arrangement that includes 23 B Channels and 1 D Channel After the first 23 B D arrangement is purchased a customer may purchase additional arrangements in increments of 24 B Channels The D Channel activated on the initial arrangement serves the additional arrangements The Company recommends that the quantity of B channels supported by a single D Channel not exceed 95 AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 38 MISCELLANEOUS SERVICE ARRANGEMENTS 5 21 ADVANCED DIGITAL SERVICE ADS Cont d Primary Rate Interface PRI H Integ
35. COPY OF BILL A printed additional copy of regular monthly billing may be provided to customers upon request where such information is available and facilities permit A nonrecurring charge applies for each printed copy furnished The customer shall be informed of the charge at the time of the request Residence Business Charge per copy 4 00 7 00 AR 15 14 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 13 Original Page 1 CENTREX SERVICE 13 1 DESCRIPTION A Centrex is a business communications system furnished only from a suitably equipped central office and is offered subject to the availability of facilities and applicable generic feature programs It is a central office based service arrangement A group of station lines is translated for an individual customer group and provides common access to a predetermined group of system features Access to and or from the public network from the station lines is provided via controlled access The customer chooses the level of unblocked access desired to and from the general network Centrex enables stations to dial each other within their customer group and to dial outgoing calls directly Direct inward calls may be dialed directly to any station Incoming calls to the main listed number for the service are connected to a designated station and then may be transferred to the party by operation of the c
36. Company s PS ALI Gateway to receive PSEU records from a third party private switch database service and processing those records in the same manner as for the Company s PS ALI Entry software end user customer PS 9 1 1 Site Administrator Person assigned and authorized by the Private Switch PS Provider to act as an agent of the PS Provider with responsibility for managing the PS Provider s responsibilities within the scope of this tariff The Site Administrator is responsible for establishing the PS 9 1 1 Service for maintaining the location information of the PS End Users and using the Company s PS ALI ENTRY software to provide accurate PS End User ALI to the Company This person will be given a password by the Company for access to the Company s ALI ENTRY GATEWAY for the purpose of uploading the PS End Users ALI record information specific to the site administrator s location Public Safety Answering Point An answering location for 911 calls originating in a given area A PSAP may be designated as Primary or Secondary which refers to the order in which calls are directed for answering Primary PSAPs respond first Secondary PSAPs receive calls on a transfer basis only and generally serve as a centralized answering location for a particular type of emergency call PSAPs are staffed by employees or public service agencies such as police fire or emergency medical or by employees of a common bureau serving a group of such entities Selective Rout
37. Customer D911 A service which provides the B911 feature plus Automatic Number Identification ANI and is primarily for use in single wire center exchanges Data Management System DMS A system of manual procedures and computer programs used to create store and update the data required to provide the Selective Routing SR and ALI features Default Routing DR A feature activated when an incoming E911 call cannot be selectively routed due to an ANI failure garbled digits or other causes Such incoming calls are routed from the E911 Control Office to a default PSAP Each incoming E911 facility group to the Control Office is assigned to a designated default PSAP This is a standard feature of E911 Service when the service is equipped with Selective Routing Four party and rural service will be default routed Directory Number DN A seven digit number assigned in an area code to uniquely identify a telephone subscriber In PS ALI applications the ANI generated with each 9 1 1 call forwards the Direct Inward Dial DID Station line seven digit number to the PSAP Display and Transfer Unit A selector console and associated common equipment for displaying ANI numbers at the PSAP attendant position and used by the attendant to activate Fixed and or Selective Transfer functions AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 16 Original Page 3
38. D or 24 B Channel configurations The rates charges and regulations for a 1 544 Mbps service interoffice channel as specified in Section VI apply in addition to the following rates for the interoffice facilities of an interexchange ISDN PRI Business service arrangement ISDN PRI Business Service Arrangement is available at month to month rates subject to minimum service period of six months or under a Term Discount Plan TDP with a one year commitment period AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 47 MISCELLANEOUS SERVICE ARRANGEMENTS 5 21 ADVANCED DIGITAL SERVICE ADS Cont d Primary Rate Interface PRI H Integrated Services Digital Network Primary Rate Interface ISDN PRI Business Service Cont d 7 Rates and Charges Cont d a ISDN PRI Business Service Arrangement Cont d 1 ISDN PRI Business Service Arrangement with One Way Primary Rate Interface 23 B D and 24 B Nonrecurring Nonrecurring Monthly Rate Charge Initial Charge Add l Month to month 6 mo Min 703 55 650 00 0 00 One Year 693 55 450 00 0 00 2 ISDN PRI Business Service Arrangement with Two Way Primary Rate Interface 23 B D and 24 B 4 Month to month 6 mo Min 703 55 650 00 0 00 One Year 693 55 450 00 0 00 Additional facilities must be installed at the same customer designated premises on the same trip and
39. Effective 12 01 2014 Section 20 Original Page 13 PACKAGED SERVICES 20 10 CORE CONNECT Cont d C Term Discount Plan 1 A Term Discount Plan TDP provides customers with discounts when the customer subscribes to CORE CONNECT under a one two or three year term agreement Any CORE CONNECT line s added subsequent to establishment of a TDP must be added under a separate TDP commitment period The rates and discounts in effect when customers subscribe to CORE CONNECT under a TDP will apply until expiration of that TDP CORE CONNECT lines that are subsequently added under a separate TDP will receive the rates in effect when those lines are added Upon expiration of a TDP the TDP discounts specified in the following section will expire and the customer will be charged at the then prevailing monthly rate If the customer renews the TDP or signs up for a new TDP the tariffed rates then in effect will apply for the new or renewed TDP If the Company terminates service for cause or if the customer discontinues the service in whole or in part without cause prior to the expiration date no termination liability charges will apply for the regulated portion s of CORE CONNECT However if customers remove any of the qualifying services prior to the TDP expiration date the remaining components of CORE CONNECT will be converted to ala carte rates and the TDP discount will not apply D Application of Rates Ti AR 14 11 MTHM T
40. Inc d b a CenturyLink Effective 12 01 2014 Local Terms of Service Arkansas Section 5 Original Page 59 MISCELLANEOUS SERVICE ARRANGEMENTS 5 22 ADVANCED DIGITAL SERVICE ADS Cont d Basic Rate Interface BRI B Service Descriptions Cont d 2 AR 14 11 MTHM Circuit Switched Data Service Per B Channel Provides the ability to originate and receive circuit switched data calls over the 64 Kbps B channel Data line speeds up to 64 Kbps are permitted Circuit switched data calls will be usage sensitive based on minutes of use or Long Distance Message Telecommunications charges a Standard Circuit Switched Data Service Features 1 Caller ID provides for the display of the incoming telephone number on a Customer provided device attached to the Customer s access line or on a telephone or answering machine equipped with a built in display screen Caller ID Service will forward the calling number from the appropriately equipped terminating Central Office to the Customer provided display device The Company will forward all telephone numbers subject to technical limitations Clear Channel Capability is provided since all signaling and control functions are handled by the D Channel This allows all 64 Kbps on each B Channel to be used for customer information over the ADS BRI access line Calls may be either 56 or 64 Kbps depending on the network capabilities in place between ADS BRI access line and the dis
41. Only 3 95 4 95 Speed Call Speed Call 8 3 54 4 74 Speed Call 30 4 74 5 94 3 Way Calling 5 94 7 14 Wake Up Service 4 74 5 94 Outbound Call Block Feature 5 00 5 00 Not including additional directory number Additional charges will apply for changing a predetermined programmed number These charges are in addition to regular charges for class and grade of service furnished and the applicable service ordering charges will apply for the installation of these services A central office line connection charge will not apply AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 14 Original Page 6 CUSTOM CALLING SERVICES 14 3 RATE SCHEDULES B Feature Packages 1 When subscribing to more than one custom calling feature the second feature on an exchange access line will be discounted 0 25 the third 0 50 and the fourth 0 75 2 Multiple Feature Discount A reduction of 0 25 per feature per month applies when two or more custom calling features are provided on the same line The reduction applies to business and residential service Multi feature discounts do not apply to Usage Sensitive Service The Feature Packages described in 3 2 1 and 3 2 2 are grandfathered to existing customers and will not be offered to new subscribers AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Ar
42. Optional Calling Plan is furnished under the guidelines contained in this Tariff 6 AR 14 11 MTHM Customers may subscribe to more than one Optional Calling Plan where the capability exists Calls will be rated by only one pricing option Calls applicable to more than one plan will be billed in the following sequence 1st 1 Saver Designated Number Plan 2nd Extended Community Saver Plan 3rd Circle Saver Plan 41 Mile 4th 1 Saver The minimum contract period for an Optional Calling Plan is 30 days Distance for the Circle Saver plan is based on the V H mileage between rate centers as defined and calculated in the Long Distance Message Telecommunications Service Tariff Disabled persons who have been certified to the Telephone Company as having a hearing or speech impairment which necessitates that they communicate via a telecommunications device e g teletypewriter or similar keyboard communications equipment will receive upon written application to the Telephone Company a reduction on dial station to station calls placed from the premises of the certified residence account where the telecommunications device is located On all dial station to station calls under the Optional Calling Plan a 50 percent discount will apply to recurring and usage charges on block of time plans No discount applies to the unlimited option Certification of the hearing and or speech disability requires the completion of an application form certif
43. Package This Package may be added to Packages 1 2 or 3 and includes the following features Attendant Mini Console Operation with DSS BLF Operation This is an answering position allowing the user to easily monitor the busy idle status of station answers and screens incoming call and picks up unanswered calls Automatic Dial Key This feature can only work on a Meridian Business Set This feature allows a subscriber to call a frequently dialed number by pressing the assigned feature key Called Name Number Display MBS This feature will only work on a Meridian Business Set MBS This feature allows the caller to view who they called Calling Name Number Display MBS This feature will only work on a Meridian Business Set MBS This feature allows the subscriber to see the name or number of the party calling Call Park Recall Identification This feature will only work on a Meridian Business Set MBS This feature will allow a call that has been parked to recall after a certain period if no one has picked that call up Group Intercom This feature allows a station abbreviated dialing to other station members within the same group intercom The number of members will determine the dialing scheme Multiple Appearance Directory Number MADN This feature allows a directory number to be assigned to more than one Meridian Business Set or 2500 set On Hook Dialing This feature will work only on a Meridian Business Set MBS This fea
44. Schools and Libraries who are not receiving Federal Schools and Libraries discounts on the service Eligibility will be as defined in the USAC administrative procedures for eligibility for the Federal Schools and Libraries Discounts Schools must meet the statutory definition of an elementary or secondary school found in the Elementary and Secondary Education Act of 1965 and must not be operating as for profit business nor have an endowment exceeding 50 million Libraries must be eligible for assistance from a State library administrative agency under the Library Services and Technology Act and not operating as a for profit business AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 18 Original Page 6 OPTIONAL CALLING PLANS 18 1 OPTIONAL CALLING PLAN Cont d C Circle Saver 1 This option provides for one way originating calling which does not exceed 41 rate miles 2 Rates Per Line Additional Monthly Rate Rate Per Minute Circle Saver 1 6 00 0 10 Includes first 60 minutes Circle Saver 8 19 95 0 08 Includes first 500 minutes Circle Saver 14 33 60 0 08 Includes first 840 minutes Circle Saver 20 48 00 0 08 Includes first 1200 minutes Circle Saver 40 96 00 0 08 Includes first 2400 minutes 3 Schools and Libraries Discount A 20 discount will be given to qualified Schools and Libraries See this document for applicable terms and
45. Section 14 Then turn South along the East line of sections 14 and 23 for approximately 1 1 4 miles to the intersection with the centerline of the White River Then following the meandering course of the centerline of said River in a generally Southwesterly direction through portions of Sections 23 22 27 28 33 32 31 6 and 1 for approximately 7 1 4 miles thence continuing in a generally Northwesterly direction through portions of Sections 1 2 35 34 27 22 23 and back into 22 then 15 an 10 for approximately 8 1 4 miles to the intersection with the South line of the North 1 4 of Section 10 Then run East along said 4 Section line through Sections 10 and 11 for approximately 1 miles to the West line of Section 12 thence North along the West line of Section 12 1 and 36 for approximately 2 miles to the NW corner of the SW 1 4 NW of Section 36 thence East along the North line of said 1 4 for approximately 1 4 mile to the West line of the East of Section 36 thence North along said 1 1 4 line through Sections 36 25 24 13 12 and 1 for approximately 5 14 miles to the South line of Section 36 thence turn West along said South line for approximately 1 4 mile to the West line of said Section Continued on next page AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 22 Original Page 7 LEGAL DESCRIPTIONS AND BASE RATE ARE
46. Section 5 Original Page 32 MISCELLANEOUS SERVICE ARRANGEMENTS 5 21 ADVANCED DIGITAL SERVICE ADS Cont d Primary Rate Interface PRI E Regulations 3 Payment for Service a Monthly or Contract ADS PRI is offered under a monthly plan or a contractual basis commencing on the date service is established b Temporary Suspension of Service is not offered with ADS PRI 4 Cancellation of Service Prior to Establishment of Service a In the event that ADS PRI is terminated by the customer prior to completion of the customer s contract period a termination charge will be paid by the customer to the Telephone Company for the unexpired portion of the applicable contract period The applicable termination charge will be developed by the Telephone Company and billed to the customer based on the formula and criteria specified below 1 If the customer elects a 12 36 or 60 month contract and terminates the contract prior to the expiration of the applicable contract period the termination charge shall be equal to the applicable monthly rate specified in 22 7 Charges and Rates times the number of ADS PRI lines initially in service times the number of months in the unexpired portion of the applicable contract period 2 In addition to the termination charges specified above the customer shall also be liable for any unpaid and deferred system and line installation charges b In the event a customer initiates cancellation of eq
47. Service Arkansas Effective 12 01 2014 Section 13 Original Page 7 CENTREX SERVICE 13 3 Feature Packages Cont d The following list itemizes standard packages for Centrex Features may vary depending on the serving central office and software upgrades B Package 2 Digital Centrex Standard Package Cont d This Package includes all features listed in Package 1 plus the following features 22 23 24 25 26 27 28 29 Meet Me Conference This feature allows a user to arrange a conference in advance by instructing all conferees to dial a specific number at a given time Music on Hold Capability This feature allows access to customer provided equipment that provides a continuous broadcast of music when a caller is placed on hold Message Service Indication This feature permits a station user to dial a code to access the station users or attendant who has activated Message Waiting Night Answer This feature allows an incoming call to be indicated by the ringing of a customer provided night bell or on a pre designated line Ring Again This feature allows a station user encountering a busy station to be automatically notified when the station becomes idle Speed Call Group This feature provides Speed Calling to a group of users designating one line to a controller and allowing that controller to add to change or delete numbers from the list Uniform Call Distribution UCD This feature
48. Three Way Calling Three Way Calling allows a station user to add a third party to an existing call and thus enables a simultaneous conference between parties at multiple locations Toll Restriction Toll Restriction blocks the completion of calls that are directed to the outside operator or to numbers outside the local calling area A Toll Restriction list may be assigned to either an individual line or shard by multiple lines Uniform Call Distribution Uniform Call Distribution is intended to distribute calls evenly among the stations in a Multiline Hunt Group Voice Data Protection Voice Data Protection allows a station user to inhibit intrusion features such as Call Waiting and Operator Verification which are directed to that line when it is busy Warm Line Warm Line provides a time out option with either Direct Connect Service or Manual Line Service The time out interval may be set at 1 to 14 seconds During the time out interval a station user will receive normal dial tone and can originate calls However after the time out interval expires a call is automatically set up and routed to the specified destination CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 20 Original Page 1 PACKAGED SERVICES 20 1 SIMPLE CHOICE One and SIMPLE CHOICE Two A Description Simple Choice One Simple Choice Two and is a package of features ava
49. VII of this tariff shall apply for Trunk Hunting lines TONE DIALING SERVICE A General 1 Tone Dialing Service is provided for the origination of telephone calls through the use of a pushbutton tone pad rather than a standard rotary dial B Rates 1 A monthly rate of 1 75 will apply to each access line having Tone Dialing Service EMPLOYEE TELEPHONE SERVICE The same rules and regulations are applicable to employees and retirees of the Company as are applicable to the general public Certain telephone services will be furnished to Company employees and Company retirees at reduced rates as authorized by Company practices and procedures TOLL RESTRICTION A General 1 Toll Restriction denies the local exchange user access to the long distance telecommunications network while permitting the user access to the local exchange network In addition to rates applicable to the class and grade of service furnished plus applicable Service Connection Charges will apply as set forth under Service Connection Charges in Section VII of this tariff AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 14 MISCELLANEOUS SERVICE ARRANGEMENTS 5 9 TOLL RESTRICTION Contd B Rules and Regulations 1 The customer accepts full responsibility for the denial of access to the long distance telecommunications network and for the restriction on acceptan
50. VOLUME PLAN CLVP C EARLY TERMINATION LIABILITY 1 AR 14 11 MTHM If CenturyLink terminates the Service s for cause or if Customer terminates the Services s in whole without cause before expiration of the initial commitment period the customer will pay termination charges of 15 00 per line of the customer s Minimum Line Requirement multiplied by the remaining number of months left on the Term For example a customer terminating all service with 3 months remaining on the Term and a Minimum Line Requirement of 50 lines will pay 15 00 x 50 x 3 2 250 00 If during an annual review of Customer s account the account falls below the Minimum Line Requirement for the discount tier the customer will pay a shortfall penalty of 60 00 for each line below the Minimum Line Requirement If the customer is charged a shortfall charge the Company may subsequently conduct quarterly audits and apply shortfall charges until the customer meets the Minimum Line Requirement The optional CLVP Feature Package does not contribute to the discount tier and is not subject to termination charges or shortfall penalty Early Termination Liability charges will be waived for CLVP customers who commit to a new term agreement that includes the same or greater number of equivalent lines or similar services e g channels within a 1 544 Mbps service for the same or greater term than their existing agreement Months accrued under the CLVP term commitment per
51. XI of this tariff apply in addition to ADS rates ADS BRI utilizes an ADS basic rate interface that provides for two 64 Kbps B channels and one 16 Kbps D channel 2B D BRI provides for the following Integrated Services Digital Network ISDN Lines BRI lines provide for features and capabilities that are standardized and available from Central Office switches so equipped BRI lines utilize Customer Provided Equipment that is standard and as such is not dependent on the type of serving Central Office switch CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 54 MISCELLANEOUS SERVICE ARRANGEMENTS 5 22 ADVANCED DIGITAL SERVICE ADS Cont d Basic Rate Interface BRI B Service Descriptions 1 Circuit Switched Voice Service per B Channel Circuit Switched Voice Service provides the ability to originate and receive circuit switched voice calls over the 64 Kops B channel a Standard Circuit Switched Voice Service Features 1 Analog Line Pickups an arrangement that allows analog lines to have a line appearance on a customer provided Key Line set This arrangement is limited to analog lines that are terminated in the same Central Office switch This feature may limit the use of other features and or functionality on the analog line 2 Call Hold allows the user to hold one call for any length of time provided neither party goes on h
52. a Instrument Implemented Applicable Nonrecurring Charge Flat Rate per line 23 15 b Central Office Implemented Applicable Nonrecurring Charge Flat Rate 34 00 C Selective Class of Call Screening 2 00 d Coin Supervision Transmission 1 61 CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 17 Original Page 7 PAYPHONE SERVICE 17 2 PAYPHONE INMATE TELEPHONE SERVICE RESTRICTIONS A Subject to other applicable provisions of this tariff the following provisions also apply to Payphone Inmate Telephone Service 1 AR 14 11 MTHM May be arranged by the administrator to restrict or block incoming calls block access to certain telephone numbers limit the telephone numbers inmates may call and limit the duration of the calls May be arranged to block Directory Assistance 1 411 and 911 calls Shall be programmed to allow only 0 collect calls for local and intraLATA and interLATA toll class and to block all other calls The customer has the option to connect Customer Provided Line Concentrator Terminals to this service Customer Provided Line Concentrator Terminals are equipment interconnect devices which provide the customer the capability to connect more than one Payphone to a lesser number of Payphone access lines This type of terminal equipment should be connected to the Payphone access line in accordance with applicable industry standards Centur
53. a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 46 MISCELLANEOUS SERVICE ARRANGEMENTS 5 21 ADVANCED DIGITAL SERVICE ADS Cont d Primary Rate Interface PRI H Integrated Services Digital Network Primary Rate Interface ISDN PRI Business Service Cont d 6 Application of Rates a Nonrecurring charges will not be applicable for ISDN PRI Business Service arrangements that are updated from an existing 1 544 Mbps service to ISDN PRI Business Service b The initial ISDN PRI Service arrangement at any location must include a 23 B D configuration after which additional arrangements may be ordered with 23 B D Channels or 24 B Channels Cc Rates and charges for optional features and functions are applied to each ISDN PRI Business Service arrangement for which a separate Primary Rate Interface is required For example when a customer has the initial 23 B D configuration and an additional 24 B Channel arrangement two Primary Rate Interfaces are provided The feature charge applies for each Primary Rate Interface over which the optional feature is activated Ts Rates and Charges a ISDN PRI Business Service Arrangement An ISDN PRI Business Service Arrangement is furnished between a serving central office and the customer s designated premises The customer must initially subscribe to a 23 B D configuration per location after which additional arrangements may be either 23 B
54. and charges shown herein apply in addition to all other applicable rates and charges shown elsewhere in the Company s tariff The channel may be a DS1 or other suitable facility The rates and charges for the channel and multiplexing where applicable are in addition to those for the Advanced Digital Service PRI termination 2 Circuit Switched Voice calls will be subject to Extended Community Calling Local Message charges or Long Distance Message Telecommunications Service charges as specified elsewhere in this tariff if applicable 3 Circuit Switched Data calls will be subject to Local Usage sensitive rates based on minutes of use for local and Extended Community Calling Service or Long Distance Telecommunications Service charges as specified elsewhere in this tariff Effective March 24 2011 this service is limited to existing facilities in service at existing locations for current customers Current customers may migrate existing services to Integrated Services Digital Network Primary Rate Interface ISDN PRI Business Service at any time without incurring any Nonrecurring Charges or Service Charges TDP customers may migrate existing services without incurring termination liability charges when they select a commitment period equal to or greater than the length of time remaining under their existing TDP AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 S
55. between the normal exchange and the foreign exchange A non recurring service connection charge will be charged based upon Southwestern Bell Telephone Company s Private Line Service Tariff Where all or a portion of the interexchange channel facilities are furnished by the Company a monthly mileage charge will apply for each circuit This mileage charge will be charged based upon Southwestern Bell Telephone Company s Private Line Service Tariff Where all or a portion of the interexchange channel facilities are furnished by another telephone company charges shall apply to such interexchange channel facilities as specified in the regulations of such participating company for the portion of the interexchange channel provided CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 10 Original Page 3 FOREIGN EXCHANGE SERVICE 10 2 RATES Contd A The rates for foreign exchange service will be as follows Cont d 5 A monthly channel termination charge will be applied for foreign exchange service based upon the applicable rate contained in Southwestern Bell Telephone Company s Private Line Service Tariff 6 A monthly point of termination charge will be applied for foreign exchange service based upon the applicable rate in Southwestern Bell Telephone Company s Private Line Service Tariff 7 A monthly charge will apply to all foreign exchange extension line service based u
56. but not limited to any loss damage expense or liability resulting from any infringement or claim of infringement or any patent trademark copyright or resulting from any claim of liable and slander d Suspension of N11 Service is not allowed Effective 12 01 2014 CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Section 5 Original Page 74 MISCELLANEOUS SERVICE ARRANGEMENTS 5 24 N11 ABBREVIATED DIALING CODES Cont d B Terms and Conditions Cont d 10 N11 will be provided under the following conditions Cont d e The N11 subscriber will respond promptly to any and all complaints lodged with any regulatory authority against any service provided via N11 If requested by the Company the N11 subscriber will assist the Company in responding to complaints made to the Company concerning the subscriber s N11 service The Company will provide both oral and written notification when a N11 subscriber s service unreasonably interferes with or impairs other services rendered to the public by the Company or by other subscribers of N11 The Company reserves the right once notification is made to institute protective measures up to and including termination at any time and without further notice The Company may take protective measures when the N11 subscriber makes no modification or is unwilling to accept modification in method of operation or continues to cause service impairments 11
57. customer because of disconnection removal etc of the service the minimum contract period will be for at least 30 days The Company s liability arising from errors in or omission of directory listings shall be limited to and satisfied by a refund not exceeding the amount of the charges for such if the customer s service is affected during the period covered by the directory in which the error or omission occurred In no event shall the Company be responsible for any consequential damages arising out of any error or omission related to directory service Utilization of Call Trace and Call Line Identifier Parties with non published numbers forfeit the privacy afforded by the service to the extent that the telephone number is identified through activation of a Call Trace or Call Line Identifier procedure whereby the name and address of the subscriber will be provided to the authorized law enforcement agency upon request CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 06 12 2015 Section 5 1 Revised Page 4 MISCELLANEOUS SERVICE ARRANGEMENTS 5 2 DIRECTORY ASSISTANCE SERVICE A General 1 The Company furnishes Directory Assistance Service whereby customers may request assistance in determining directory information in the same local calling area or in the same Long Distance Numbering Plan Area 2 A customer request for directory assistance is any call to a directory assistance attendan
58. d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 21 Original Page 9 FRAME RELAY 21 4 RATE REGULATIONS Cont d D Optional Payment Plan OPP Cont d 5 AR 14 11 MTHM Upgrade to Higher Speed Service Customers may elect to upgrade service s to a higher speed during an OPP period subject to the following conditions The order to discontinue a service at an existing speed or capacity and the order for the upgraded service are received by the Company at the same time The fixed period plan for the upgraded service s meets or exceeds the remaining length of the existing fixed period plan The total monthly rate of the new agreement is equal to or greater than the total monthly rate of the existing agreement period The monthly rates for the upgraded services and or service elements will be those in effect at the time of the service upgrade Termination liability charges will not apply as long as the upgraded service remains connected at the same points of termination s or meets the requirements set forth in National Exchange Carrier Association Access Tariff FCC No 5 and is provided by the Telephone Company Nonrecurring Charges will not apply to the upgraded Port or Port and Access Wire Nonrecurring Charges will apply for all other services CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 21 Original Page
59. domestic voice usage as determined in the Company s sole discretion the Company reserves the right to move customer to an alternative plan or may suspend restrict or cancel customer s service 20 8 BUSINESS UNLIMITED Cont d C Monthly Rates The following rates apply in addition to the monthly rates applicable for companion long distance service Each Additional Primary Access Access Line Line Charge Charge 40 00 40 00 AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 11 2015 Section 20 2nd Revised Page 11 PACKAGED SERVICES 20 9 PURE BROADBAND BUNDLE A Description Pure Broadband Bundle includes flat rate Residence or Business Individual Line Local Exchange Service and features as specified and requires subscription to the Company s High Speed Internet 1 5 Mbps or greater Features Outbound Call Block Feature Non Published Service Billed Number Screening Optional Terms and Conditions Pure Broadband Bundle is available to residential and business customers in all exchanges within the Company where technically feasible subject to availability of facilities This bundle is only available with One Party Local Exchange Service Lines equipped with Pure Broadband Bundle will not have a directory listing and will not be included in the Company s directory assistance records Extended Area Service EAS charges do
60. effect for each service location upon execution of a CLVP agreement will apply for the duration of the term commitment period and are not subject to Company initiated rate increases At the end of the initial CLVP term commitment period the CLVP term will automatically renew for up to two consecutive renewal periods unless either party provides thirty days written notice of its intention not to renew or Customer executes a new CLVP agreement Each renewal period will be equal to the initial term commitment period for existing lines in place During the renewal periods Customer must retain the minimum number of lines required for the Tier assigned under the original agreement Lines added during an auto renewal period are eligible for the rates extended under the CLVP If at the end of the second auto renewal period Customer has not executed a new agreement the rates for business individual lines and or key lines trunks including lines trunks in a hunting arrangement a k a rotary line service or rotary access service and ala carte rates for optional features selected with CLVP Feature Package if applicable will revert to the non contractual monthly rates in effect for those services as specified in CenturyLink s tariffs guidebooks schedules and or other local terms of service documents CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 4 Original Page 10 LOCAL
61. it to this application only Inquire Only Allows a customer to place a party on hold by flashing the hook switch and then is provided with dial tone to call upon another party By repeatedly depressing and releasing the hook switch you will alternate between the first and second party never conferencing all three CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 14 Original Page 3 CUSTOM CALLING SERVICES 14 1 GENERAL REGULATIONS Cont d A Custom Calling Service consists of one or more of the following features Cont d 14 AR 14 11 MTHM Distinctive Ring Enables a customer to add a second directory number to the same telephone line With each of the two phones on the line having a coded ringing arrangement a customer can determine whom the call is for Speed Call 8 Speed Call 30 Enables a customer to place calls to other telephone numbers by dialing a one or two digit code rather than the complete telephone number The eight code capacity and or the 30 code capacity may be provided on the same line however duplicate code capacities may not be provided The combination of code capacities is not available on multi line hunting lines 3 Way Calling Enables a customer to add a third party to an existing call without operator assistance thereby establishing three way conversation To remain a three party conference the initiator must stay of
62. not apply The bundle rate will include the Subscriber Line Charge Service Charges or nonrecurring charges do not apply Rates Residence Business Per bundle per month 28 00 38 00 Rates applicable for non regulated High Speed Internet also apply AR 15 12 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 20 Original Page 12 PACKAGED SERVICES 20 10 CORE CONNECT A Description 1 CORE CONNECT is an optional enrollment plan that permits business customers who subscribe to qualifying products and services to receive Local Exchange Service and additional features and services for a flat monthly rate 2 CORE CONNECT bundles are available under a one year two year or three year term plans and are available on a month to month basis as specified in 10 5 following B Regulations 1 CORE CONNECT customers must also subscribe to the Company s non regulated 1 5 Mbps or greater High speed Internet at each CORE CONNECT location In locations where 1 5 Mbps is not available customers may alternatively subscribe to the Company s non regulated 512 or 768 Kbps HSI These qualifying services must be billed on the same invoice as CORE CONNECT but may be provisioned on access lines or trunks other than CORE CONNECT 2 Customers may subscribe to a maximum of ten 10 CORE CONNECT business lines at each customer location 3 There is no minimum s
63. of the calling voice user Intercom groups can consist of just one other voice user requiring no intercom address can consist of two to ten voice users requiring a one digit intercom address or can consist of two to one hundred voice users requiring a two digit intercom address This is a form of abbreviated dialing in that one voice user can dial another by simply hitting the intercom button and then dialing no digits one or two digits respectively Message Waiting Indicator provides the ability to indicate to the ADS station user that they have a voice or electronic message waiting at their Message Storage and Retrieval MSR System The Message Waiting Indicator may be used to present either a visual or audible signal to the user as determined by the customer s equipment Effective 12 01 2014 CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Section 5 Original Page 58 MISCELLANEOUS SERVICE ARRANGEMENTS 5 22 ADVANCED DIGITAL SERVICE ADS Cont d Basic Rate Interface BRI B Service Descriptions Cont d 1 AR 14 11 MTHM Circuit Switched Voice Service per B Channel Cont d b Optional Circuit Switched Voice Features Cont d 9 10 Repeat Dialing when activated this feature automatically redials the last number the customer attempted to call If the called line is not busy the call will be placed If the called line is busy a confirmation tone or
64. of the main lake intersects with the centerline of the Bennetts River fork of the lake thence continuing in a Northeasterly direction with the Bennetts River centerline for approximately 7 1 2 miles to a point in Section 1 T20N R12W where the centerline of Bennetts River intersects with the centerline of the Bennetts Little Creek fork of the lake thence in a Northerly direction following the meandering centerline of Bennetts Little Creek through Section 1 T20N R12W and Section 36 T21N R12W for approximately 1 mile to the West line of Section 31 T21N R11W Then North along the Section line for approximately mile to the NW corner of the South 1 2 of Section 31 and also being the point of beginning Base Rate Area Base Rate Area is mile radius from Henderson central office located in Baxter County Arkansas AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 22 Original Page 3 LEGAL DESCRIPTIONS AND BASE RATE AREAS 22 3 LAKEVIEW EXCHANGE A Legal Description Exchange Service Area Enclosed by the following boundary Beginning at the point of intersection of the centerline of Gulley Spring Creek with the Arkansas and Missouri state line in Section 16 T21N R15W in Marion County Arkansas Then East along the state line for approximately 4 mile to the intersection of the Marion and Baxter County line with the state line The
65. or other entity against the Company as a result of any act or omission of the Company or 9 1 1 Customer or any of their employees directors officers contractors or agents except for Company acts of gross negligence or willful or wanton misconduct in connection with designing developing adopting implementing maintaining or operating any aspect of the 9 1 1 Service or for releasing subscriber information including nonpublished or unlisted information in connection with the provision of the 9 1 1 Service The Company shall not be liable or responsible for any indirect incidental consequential punitive special or exemplary damages associated with the provision of the 9 1 1 Service when any 9 1 1 call originates from a system or line which makes the provision of specific location information impossible to provide for technical reasons These technical reasons can include but are not limited to technical inability to provide subscriber information associated with multi party lines roaming Voice Over Internet Protocol lines Voice Over Internet Protocol lines not converted to Public Switched Network protocols or private telecommunications services such as PBXs or shared tenant services and calls originating over Centrex lines especially but not limited to those private telecommunications services that use Direct Inward Outward Dialing DIOD numbers AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Se
66. or telephone number through per call blocking or per line blocking When the customer activates this feature the rejected call is routed to an announcement and disconnected The customer does not hear a ring for rejected calls Call Return 69 Permits the customer to automatically redial the telephone number of the most recently completed incoming local call or call attempt by dialing an activation code If the redialed number is busy the Company s equipment will monitor the redialed number every thirty 30 seconds for a maximum of thirty 30 minutes in an attempt to establish the call When both lines are idle the customer is notified by a distinctive ring and when the customer picks up the receiver the call is automatically placed Call Return 69 is also available on a usage sensitive basis 1 Call Return 69 cannot operate when a A call originates from a central office that is not equipped for Advanced Call Service Features b The calling party s redialed number has been Call Forwarded C The call was blocked or was from a blocked line AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 15 Original Page 4 ADVANCED CALLING SERVICES 15 3 DEFINITIONS Cont d C Call Trace 57 This feature enables the customer to initiate an automatic trace of the last call received Upon activation by the customer the network automatically sends
67. person originating the call wishes arrangements made in advance with a particular party or service point for the establishment of a connection at a specified time appointment call the call is classified as person to person The Telephone Company does not undertake in connection with person to person service to bring to a service point a called person who cannot be reached at a service point connected to the telecommunications network There are two levels of Person to Person service They are a Non Automated Non automated service is where the person originating the call dials zero and the operator dials the number and collects necessary information for completion of the call Non automated service includes service that is not semi automated When an operator re establishes a non automated call which has been interrupted due to a problem on the network after the called number has been reached no additional operator service charge shall apply b Semi Automated Semi automated service is where the person originating the call dials zero then dials the desired telephone number and the operator collects necessary information for completion of the call When an operator re establishes a semi automated call which has been interrupted due to a problem on the network after the called number has been reached no additional operator service charge shall apply Semi automated service also includes the situation when an operator places a call for a pa
68. prior written consent of the Company which consent shall not be unreasonably withheld attach features devices or equipment of other vendors to the equipment or network facilities provided by the Company Said attachments devices or equipment must meet all applicable federal and state registration or certification standards The Company reserves the right to refuse attachments if the Company determines that said attachments will degrade the 9 1 1 Service ordered by the 9 1 1 Customer Company facilities or otherwise affect its telephone operations G The Company shall not be liable for any civil damages whether in contract tort or otherwise caused by an act or omission of the Company in the good faith release of information not in the public record including nonpublished or nonlisted subscriber information to Emergency Response Agencies responding to calls placed to a 9 1 1 Service or Host Providers using such information to provide a 9 1 1 Service H The Company shall have no liability whatsoever to any person arising from its provision of or failure to provide 9 1 1 Service to any subscriber to a non regulated telephone service e g shared tenant service or non regulated Voice Over Internet Protocol It is the obligation of the 9 1 1 Customer to answer respond to transfer terminate dispatch or arrange to dispatch emergency services or otherwise handle all 9 1 1 telephone calls that originate from telephones within the 9 1 1 Cust
69. provision of Busy Interrupt involves an operator interrupting a conversation in progress to ascertain willingness to establish conversation with an alternate party This service is provided where facilities exist No request will be processed on a collect or reversal of charges or Person to Person basis The service charge in 5 3 below applies to calls from customers who request local assistance in the interruption of a conversation in progress except for calls to and from authorized emergency agencies i e police fire and ambulance Agencies that are not obvious emergency agencies may apply to the Company for an exemption so that charges for Busy Interrupt Service are not applicable D Dial Calling Card Station to Station Operator Station to Station and Operator Person to Person 1 AR 14 11 MTHM The Company furnishes local operator assistance whereby customers may request assistance in dialing a local number requesting a local Person to Person call billing a local call to a calling card to a third number or collect Operator Assisted Local Calling Charges are applicable to any of the following call types when the customer requests operator assistance in completing the call a Dial Calling Card Station to Station is that Station to Station service where the person originating the call dials zero then the telephone number desired and the call is completed without the assistance of an operator and is billed where aut
70. published In such case and in case of an error in or omission of the name listing of a customer the correct listing and number shall be available from the intercept operator and through directory assistance The liability of the Company for an error or omission in its telephone directory or for error or omission on intercept service shall not exceed the amount of actual damage suffered and in no event shall it exceed an amount equal to the local exchange service charge to the customer for the listed service for the period during which the directory contained the error or omission in the last published directory of the exchange CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 2 Original Page 4 GENERAL TERMS AND CONDITIONS 2 12 ALTERATIONS The customer agrees to notify the Company promptly whenever alterations or new construction on premises owned or leased by him necessitate changes in the Company s facilities and the customer agrees to pay the Company s current charges for such changes 2 13 CUSTOMER SERVICE USE OF A Customer telephone service is furnished only for use by the customer his family guests employees or business associates or persons residing in the customer s household except as the use of the service may be extended to joint users or to persons temporarily subleasing a customer s residential premises The Company has the right to refu
71. service other than Dial Station to Station and Dial Calling Card Station to Station Cc Person to Person is that service where the person originating the call specifies to the operator a particular person to be reached or a particular station department or office to be reached through a PBX attendant The classification of the call remains Person to Person when after the station or PBX called has been reached and while the connection remains established the person originating the call requests or agrees to talk to any person other than the person specified or to any other person to be reached or station department or office to be reached through the PBX attendant E Rates and Charges Line Station Verification 1 10 Busy Interrupt 1 70 Dial Calling Card Station to Station local calls placed by dialing zero then the desired local number and the call is charged to a calling party 0 20 Operator Handled Station to Station local calls 0 90 Operator Handled Person to Person local calls 1 35 AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 10 MISCELLANEOUS SERVICE ARRANGEMENTS 5 4 INTRAEXCHANGE LOCAL CHANNELS A Circuit Rental 1 Local Loop Rental Miscellaneous including Local Private Line Private Line Voice Teletype Not TWX Metering or Control Channels a The following rates apply when necessa
72. service s through the date of disconnection To receive credit the customer must submit a cancellation notice to the Telephone Company via a web based on line form within thirty days of the service installation date and at least 5 days before the Telephone Company receives a disconnection request from the customer or the customer s new service provider When the last day of the thirty day period falls on a weekend or legal holiday the customer must submit the web based cancellation notice no later than the first business day following the weekend or legal holiday to be eligible for credit Customers who request disconnection under this program will not be assessed an early termination fee or payment of any minimum service period amounts that would otherwise apply for early disconnection of the service s Reimbursements will be issued in the form of a bill credit or check The customer is responsible for payment of all invoices issued prior to the date of disconnection and for payment of the final invoice rendered by the Telephone Company CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 84 MISCELLANEOUS SERVICE ARRANGEMENTS 5 28 SATISFACTION GUARANTEE PROGRAM Cont d B Limitations 1 AR 14 11 MTHM This program is not available to customers who cancel service s and replace the service s with another service provided by the Teleph
73. station information via the ISDN PRI facility to local emergency services authorities This provides for the possible identification of the specific location on a customer s premises where a 911 call originated This option is available only in communities where local emergency authorities support the service in conjunction with the Company s Private Switch Database Service associated with E911 Service This service is only available in conjunction with National ISDN 2 Protocol AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 44 MISCELLANEOUS SERVICE ARRANGEMENTS 5 21 ADVANCED DIGITAL SERVICE ADS Cont d Primary Rate Interface PRI H Integrated Services Digital Network Primary Rate Interface ISDN PRI Business Service Cont d 4 Features Con d b Optional Features Cont d Incoming Call Identification Caller ID Name and Number Provides the customer with the telephone number and name of the calling party Incoming call identification is provided via the D Channel associated with incoming calls on a B Channel to a PBX The Customer s equipment must be compatible with this service Calling Number Delivery Blocking is available as stipulated in Section XVI of this tariff National ISDN 2 Protocol National ISDN 2 Protocol is a communication protocol that governs interactions between the customer s equipment and the t
74. such calls on the Customer s premises The Company cannot guarantee the completion the quality or any features that may be provided with 9 1 1 Service on calls placed via interconnection with an interexchange carrier or operator service provider Temporary suspension of service is not provided for any part of the 911 Service Central Offices that are not currently equipped to transmit ANI will not be modified to provide ANI just for 911 Service When the Selective Routing feature is provided in such circumstances Default Routing and Central Office Identification will be provided in lieu of Selective Routing and ANI Display ANI and or ALI will not be displayed on calls placed over four party or rural lines Central Office Identification is provided in lieu of ANI ALI Adjustments for service interruptions experienced by persons calling the PSAP is governed by and limited by terms set forth in Section IV of this tariff 911 Service is furnished subject to all operating failures and interruptions including but not limited to equipment breakdowns errors defects malfunctions and interruptions of service experienced in the regular telephone exchange system 911 Service is furnished subject to any additional forms of service failures and service degradations resulting from the complexity of the service arrangement program errors and failures delays and errors in the input and processing of data used by the Data Management System DMS asso
75. the original OPP arrangement Nonrecurring charges will not be reapplied for existing service s If the new OPP period is shorter in length that the time remaining under the existing OPP the change to the new OPP period constitutes a discontinuance of the existing OPP service and termination liability charges apply Renewal Options a At the expiration of a OPP period the Telephone Company will automatically renew the service at the same OPP period unless the customer chooses to convert to a different OPP period convert to month to month rates or discontinue service b Conversion to a different OPP period at the time of renewal will require the customer to submit a change order Conversion of existing OPP service to a different OPP period will be allowed without application of any nonrecurring or ordering charges C Conversion to month to month rates will be treated as a disconnect of service and establishment of new service However if no other changes are ordered no charge will apply Notification of Discontinuance An order for discontinuance of an OPP arrangement must be submitted in writing and received by the Telephone Company at least thirty 30 days prior to actual disconnect of service Monthly charges will apply for a period of thirty 30 days from the date the Telephone Company receives disconnect notification or until the requested disconnect date whichever period is longer CenturyTel of Mountain Home Inc
76. to answering incoming calls only provided the other has his own separate service at the same location 3 Business off premises extension may be provided at a residence location of the same customer where residence main station service is also provided 4 Residence off premises extension may be provided at a business location of the same customer where business main station service is also provided 5 Mileage charges when applicable will be based upon the route mileage between the locations of the main and extension stations 6 Off premises extension may be restricted to answering incoming calls only b In certain instances where equipment restrictions dictate the number of extension stations provided with bells may be limited AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 12 MISCELLANEOUS SERVICE ARRANGEMENTS 5 4 INTRAEXCHANGE LOCAL CHANNELS B Extension Station Service 3 Rates a Extension Mileage Monthly Rate Same Premises Different Building 0 40 per each 1 10 mile or fraction thereof Different Premise Same Listing 2 00 per ist mile or fraction thereof 1 00 each additional 1 4 mile or fraction thereof 5 5 CUSTOMER PROVIDED MOBILE TELEPHONE AND PAGING NETWORKS A _ This tariff applies to Mobile Telephone Service and Personal Automatic Paging not furnished by CenturyTel of Mountain Ho
77. twelve 12 months the Company will remove the customer from the plan The Company will notify the customer in writing when the customer has been removed from the plan for late payment 3 The Company will impose a late payment charge on plan participants who do not pay by the extended due date 4 If payments are not received by the close of business on the extended due date the Company will follow the established notification process established by the Arkansas Public Service Commission which could ultimately result in suspension of the service 5 13 SPECIAL BILLING NUMBERS A General 1 Special Billing Numbers in the form of a calling card may be provided to customers or non customers for the purpose of placing toll calls and associating the billing of such calls to a particular person department or station without identifying a specific telephone number 2 Appropriate toll charges will be applicable B Rates Monthly Rate 1 5 numbers 0 50 6 50 numbers 2 50 Applicable Service Connection Charges will apply as set forth under Service Charges Section VII of this tariff AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 18 MISCELLANEOUS SERVICE ARRANGEMENTS 5 14 DIRECT INWARD DIALING A General 1 Direct Inward Dialing trunks allow a central office caller outside party to dial directly to a PBX stati
78. 0 1090 00 Five Year Monthly Rate 38 00 68 00 100 00 130 00 245 00 1050 00 Refer to the National Exchange Carrier Association Access Tariff FCC No 5 Special Access Line rate and transport charge AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 21 Original Page 23 FRAME RELAY 21 5 RATES AND CHARGES Continued B Optional Payment Plan OPP Cont d 3 Frame Relay Private NNI Port Only each One Year Three Year Five Year Nonrecurring Monthly Monthly Monthly Charge Rate Rate Rate a 56 64 Kbps 55 00 27 00 23 00 20 00 b 128 Kbps 95 00 40 00 35 00 30 00 C 256 Kbps 95 00 60 00 55 00 50 00 d 384 Kbps 95 00 75 00 72 00 69 00 e DS1 Service 295 00 170 00 160 00 150 00 f DS3 Service 595 00 750 00 725 00 700 00 Refer to the National Exchange Carrier Association Tariff FCC No 5 for the appropriate Special Access Line rate and transport charges AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 22 Original Page 1 LEGAL DESCRIPTIONS AND BASE RATE AREAS 22 1 GAMALIEL EXCHANGE A Legal Description Exchange Service Area Enclosed by the following boundary Beginning at a point in Section 9 T21N R12W where the centerline of the main channel of Norfork Lake intersects with the Ar
79. 00 7 00 10 00 7 00 ICB ICB Nonrecurring Monthly Charge Rate 275 00 68 85 ICB ICB ICB ICB Customers selecting Packages 1 2 or 3 will pay only one nonrecurring charge which will be the charge associated with the highest package number selected The nonrecurring charge applies per customer group Kk Attendant Console rates are per console and do not include CPE Additional optional Features may be available to customers on an Individual Case Basis AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 14 Original Page 1 CUSTOM CALLING SERVICES 14 1 GENERAL REGULATIONS A Custom Calling Service consists of one or more of the following features which provides special kinds of customer controlled communications features on individual service lines Custom Calling Service is available only through central offices which at the Company s option are appropriately equipped Operating specifics may vary by central office equipment type but can be described as follows 1 AR 14 11 MTHM Call Forwarding Variable Permits a customer to transfer incoming calls to another telephone number within the exchange or on the Long Distance Telecommunications Network where facilities permit The Call Forwarding customer is responsible for the payment of charges for each call between his call forwarding equipped telephone and the telephone to which t
80. 11 MTHM Feature Inspect Key This feature gives station users of MBS with display easy access to important information about both the set s assigned features and incoming calls Group Intercom Group Voice Page This feature enables any MBS station user who is a member of a group intercom group to simultaneously page up to 29 predefined MBS equipped members in the same group Group Intercom Individual Voice Page This feature allows a customer to terminate on a member of a pre designated group by using abbreviated dialing Individual Intercom This feature allows a group intercom member to page another group intercom member using the built in speaker on a MBS set Instant Change Order User Control of Feature Changes This feature allows the customers to reassign feature buttons on MBS sets Listen On Hold This feature allows a user to place a called party on hold and listen through the speaker to determine when the call has been reestablished MADN Ring Options This feature provides MADN single call arrangement SCA groups with two ringing options abbreviated and delayed Make Set Busy This feature allows a terminal to be made busy to incoming calls This feature is available only where technically feasible and where facilities permit CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 13 Original Page 12 CENTREX SERVICE 13 3 Feature Packages Con
81. 20 1st Revised Page 3 PACKAGED SERVICES 20 1 SIMPLE CHOICE One and SIMPLE CHOICE Two Cont d D RATES ae Monthly Rate f esidence Simple Choice One 34 95 1 Simple Choice Two First Line 34 95 I Additional Lines 25 00 2 Business Simple Choice One 44 95 Simple Choice Two First Line 44 95 Additional Lines 40 00 Nonrecurring A nonrecurring charge will not apply for installation of the features for Simple Choice One Simple Choice Two Installation moves and changes to the access line s will incur the appropriate nonrecurring charges found in Section 6 20 2 VOICE MAIL COMPLEMENTARY SERVICES PACKAGE A Description The Voice Mail Complementary Services Package provides a group of basic network services generally used in conjunction with voice mail services at one monthly rate The package consists of the following services where available Call Forwarding Busy Line Call Forwarding Don t Answer or Call Forward Busy No Answer Message Waiting Indication Audible or Visual Grandfathered to existing customers at their present location AR 15 12 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 20 Original Page 4 PACKAGED SERVICES 20 2 VOICE MAIL COMPLEMENTARY SERVICES PACKAGE Cont d B Terms and Conditions 1 All regulations and restrictions that normally ap
82. 265 128 23 23 1911 1911 1265 1265 CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 23 Original Page 20 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE 23 5 TWO POINT SERVICE Cont d G Discounted Rates Applicable to Calls Placed by Certified Hearing and or Speech Disabled Residence Customers Disabled persons who have been certified to the Telephone Company as having a hearing or speech impairment which necessitates that they communicate via a telecommunications device e g teletypewriter or similar keyboard communications equipment will receive upon written application to the Telephone Company a reduction on intrastate intraLATA dial station to station calls placed from the premises of the certified residence account where the telecommunication device is located On all directly dialed calls a 50 percent discount will apply This discount is in addition to the rates applicable for the rate periods shown in Classes of Service Certification of the hearing and or speech disability requires the completion of an application form certified by a physician otolaryngologist audiologist licenses speech language pathologist or an authorized agency representing hearing and speech disabled individuals 23 6 SPECIAL REVERSED CHARGE LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE A General This service provides an arrangement in
83. 451 b Difference 303 160 Cc Squaring integers and adding 303 x 303 91809 160 x 160 25600 Sum of squared integers 117409 d Divide sum of squared integers in c by 10 117409 10 11740 9 e Square root of 11740 9 108 35 which is rounded up to 109 miles fractional miles being considered full miles AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 23 Original Page 15 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE 23 5 TWO POINT SERVICE A Classes Of Service Service is offered on a Station To Station or on a Person To Person basis Day Evening Night and Weekend rates apply to all classes of service excluding the service charges as specified in 1 5 6 B as follows 1 Application of Rate Periods Mon Tues Wed Thurs Fri Sat Sun 8 00AM to Day Rate Period Full Rate 5 00PM 5 00PM to Evening Rate Period 11 00PM 11 00PM to ght Rate amp eekend Rate Period 8 00AM Evening Rate 2 The time at the calling service point at which connection is established governs To but not including AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 23 Original Page 16 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE 23 5 TWO POINT SERVICE Cont d B
84. AS 22 6 MOUNTAIN HOME EXCHANGE Cont d A Legal Description Cont d Then North along the West line of Sections 36 and 25 for approximately 1 1 2 miles to the East West centerline of Section 25 thence East along said centerline for approximately 1 1 2 miles to the SW corner of the NE 1 4 of Section 30 thence North along the West line of said 1 4 for approximately 1 4 mile to the North line of the South 3 4 of Section 30 thence East along said North line through portions of Sections 30 and 29 for approximately 1 mile to the intersection with the North South centerline of Section 29 Then turn North along said North South centerline through Sections 29 20 17 and 8 for approximately 3 14 miles to the South line of Section 5 thence West along the South line of said Section for approximately 1 2 mile to the West line of Section 5 Then turn North along the West side of Sections 5 32 29 20 and 17 for approximately 5 miles to the intersection with the Arkansas and Missouri state line at the NW corner of Section 17 T21N R13W in Baxter County Arkansas and being the point of beginning Base Rate Area Base Rate Area is the city limits of Mountain Home Arkansas located in Baxter County Arkansas AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 22 Original Page 8 LEGAL DESCRIPTIONS AND BASE RATE AREAS 22 7 NORFORK EXCHANGE
85. AS charges if applicable are included in this rate The rate for CenturyTel Long Distance LLC d b a CenturyLink Long Distance Simple Choice Unlimited Long Distance plan applies in addition to this rate The monthly Simple Choice Unlimited rate will be discounted by 5 00 when customers also subscribe to the Company s High Speed Internet 1 5M or higher AR 14 11 MTHM Grandfathered to existing customers at their present locations CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 11 2015 Section 20 1st Revised Page 19 PACKAGED SERVICES 20 12 ECONOMY PACK ECONOMY PACK PLUS A Description The Economy Pack bundle is available to residential customers only and consists of an access line and the subscriber line charge in addition to the following features Caller ID and Call Waiting A 5 00 discount is available per month for a 12 month term to Customers agreeing to a 12 month commitment The Economy Pack Plus bundle is available to residential customers only and consists of an access line in addition to the following features Caller ID Call Waiting ID and 768K high speed internet Rates and Charges Monthly Rate Economy Pack 28 95 Economy Pack Plus 49 95 Gamaliel Henderson Lakeview Mallard Point Midway Mountain Home Norfork Tracy Ferry Whiteville 20 13 PRIMARY RATE INTERFACE PRI BUNDLE A General 1 PRI Bundle is an optional business se
86. Call Forwarding features Call forwarding Variable Don t Answer and Busy Line and restricts call forwarding to only directory numbers within the same Centrex group thus preventing the station user from forwarding calls outside the Centrex group Call Hold Call Hold allows a station user to place a call on hold in order to initiate a second call answer a waiting call consult privately with another party or return to the previously held call CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 19 Original Page 14 DISCONTINUED SERVICES DIGITAL CENTREX 19 1 DIGITAL CENTREX SERVICE Cont d D Definitions Cont d 10 11 20 AR 14 11 MTHM Call Pick Up Call Pick Up permits a station user to answer incoming calls directed to another station within the same pick up group by dialing an access code Call Transfer Call Transfer allows a station user to transfer calls to another station by flashing the switchhook and dialing the transfer to number Call Waiting Call Waiting provides a burst of tone to inform a station user with a call already in progress that another call is waiting to be answered The station user may answer the waiting call by hanging up or flashing the switchhook Cancel Call Waiting Cancel Call Waiting allows a station user on a per call basis to deactivate Call Waiting by dialing an access code Circle Hunting Circle H
87. CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Original Title Page 1 Effective December 1 2014 this Local Terms of Service contains the terms conditions and rates for services formerly found in the CenturyTel of Mountain Home Inc d b a CenturyLink General Exchange Tariff and Long Distance Message Telecommunications Services Tariff CenturyTel of Mountain Home Inc d b a CenturyLink is referred to with this Local Terms of Service as CenturyLink or Company AR 14 11 MTHM Effective 02 06 2015 CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Table of Contents 1st Revised Page 1 Cancels Original Page 1 SECTION OONOORWND AR 15 02 TABLE OF CONTENTS SUBJECT Trade Names Trademarks and Service Marks General Terms and Conditions Definitions Local Exchange Service Miscellaneous Service Arrangements Service Connection Charges Construction Charges Applicable Under Special Conditions Connection with Customer Provided Equipment Concurrences Foreign Exchange Service Municipal County Taxes Charges Related to Customer Activity Centrex Service Customer Calling Services Advanced Calling Services Universal Emergency Number Service 911 Payphone Service Optional Calling Plan Discontinued Services Digital Centrex Packaged Services Frame Relay Legal Descriptions and Base Rate Areas Long Dis
88. Cont d 1 2 AR 14 11 MTHM Centrex Line Rates Cont d Cc Centrex lines that terminate in key system common equipment or other CPE that performs pooling or switching functions must be provided in a squared arrangement in order to retain Centrex tariff rates A squared arrangement is one in which the number of Centrex lines equals the number of stations lines served by the key system common equipment or the CPE switching pooling equipment If the number of stations served by the key system common equipment or the CPE switching pooling equipment exceed the number of Centrex lines the Centrex lines will be rated at the appropriate Key Trunk or PBX Trunk rates as found in Section VI of this tariff The above rates and non recurring charges are in addition to the applicable service ordering charge as provided in Section VII of this tariff End User Common Line Charge EUCL a The FCC End User Common Line Charge EUCL will be assessed based upon the total number of Centrex lines to which the customer subscribes This amount will be collected by the Telephone Company and forwarded to the National Exchange Carrier Association NECA CenturyTel of Mountain Home Inc d b a CenturyLink Effective 12 01 2014 Local Terms of Service Arkansas Section 19 Original Page 5 19 1 DIGITAL CENTREX SERVICE Cont d B Rates and Charges Cont d 3 Individual Station Features a Chargeable Individual Station Features
89. County Arkansas AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 22 Original Page 2 LEGAL DESCRIPTIONS AND BASE RATE AREAS 22 2 HENDERSON EXCHANGE A Legal Description Exchange Service Area Enclosed by the following boundary Beginning at the NW corner of the South 1 2 of Section 31 T21N R11W in Baxter County Arkansas Then East along the North line of the South 1 2 of Sections 31 32 and 33 for approximately 3 miles to the intersection with the Baxter and Fulton County line Then South along said County line for approximately 10 miles to the SE corner of Section 21 T19N R11W Then turn West along the South line of said Section for approximately 34 mile to the intersection with the centerline of the Big Creek finger of Norfork Lake thence meandering Southwesterly with said centerline through Sections 28 29 30 31 and 36 for approximately 3 3 4 miles to the intersection with the East line of Section 35 Then South along the East line for approximately 1 4 mile to the SE corner of Section 35 thence West along the South line of said Section for approximately 1 2 mile to the intersection with the centerline of the main lake Then turn North and follow the meandering course of the centerline of the main lake for approximately 11 7 8 miles to a point just North of the U S Highway 62 bridge said point being where the centerline
90. EXCHANGE SERVICE 4 9 CENTURYLINK LINE VOLUME PLAN CLVP D APPLICATION OF RATES 6 AR 14 11 MTHM If at any time during an auto renewal period s Customer s total number of qualifying services fall below the minimum number of lines required to receive the CLVP discounted rates the lines trunks will no longer qualify for CLVP rates and will be charged at the prevailing non contractual monthly rates for business individual lines and or key lines trunks including lines trunks in a hunting arrangement a k a rotary line service or rotary access service as specified in CenturyLink tariffs guidebooks schedules and or other local terms of service documents Lines trunks reverted to non contractual monthly rates will no longer qualify for the CLVP Feature Package rate and features associated with those lines will be charged at the prevailing non contractual monthly ala carte feature rates Early termination liability charges will not apply for any lines disconnected or reverted to monthly rates after expiration of the initial term commitment period The CLVP Feature Package rate applies in addition to the Flat Rate Business Service rate When applicable the Flat Rate Business Service and CLVP Feature Package will appear as a single line item on the customer s bill CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Section 4 Original Page 11 Effective 12 01 2014 LOCAL EXCHANGE SERVICE
91. G Rates 1 AR 14 11 MTHM Selective Class of Call Screening treatment enables the customer to restrict outgoing operator handled calls placed over the Telephone Company s network from the service point to only those calls which are charged to a called telephone a third number or a calling card Selective Class of Call Screening will be provided where such facilities are available at the customer s option Validation may be performed through Originating Line Screening OLS OLS enables operator service providers to determine whether there are billing restrictions on the exchange access line from which a call originates OLS service delivers codes on operator assisted calls to identify calls originating from privately owned payphones inmate locations and hotels motels etc Rates for this service are found in the appropriate interstate access tariff when facilities and service are available The customer has the option to request Selective Class of Call Screening and or OLS CO Implemented Coin Line features including coin monitoring coin collect and return where applicable and or answer supervision are provided by the Telephone Company per the technology available from the Company s facilities It shall be the responsibility of the CO Implemented Coin Line payphone owner to assure technical and operational compatibility with the coin line features offered by the Telephone Company Monthly Nonrecurring Rate Charge Payphone Service
92. Hearing Impaired Telecommunications Services Corporation was created by Act 1080 of 1997 The act authorizes the corporation board to collect assessments from all providers of local exchange services not to exceed 10 per access line per month in order to fund the services provided by the corporation The assessment shall be collected and transmitted monthly to the board Rates and Charges The Company concurs in the tariffed rates and charges in effect for Southwestern Bell Telephone Company at Section 19 24 of Southwestern Bell s General Exchange Tariff and in any effective future amendment or revision AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 4 Original Page 3 LOCAL EXCHANGE SERVICE 4 7 TELECOMMUNICATION EQUIPMENT FUND A General On March 1 1995 the Arkansas Legislature passed and signed ACT 501 This act requires all Arkansas Local Exchange Carriers LECs to collect a surcharge per month per access line from all customers The access line surcharge is a source of funding to provide telecommunication devices for persons who are deaf hard of hearing deaf blind or speech impaired The access line surcharge levied under this Act shall be collected by the LECs from its customers and deposited as special revenues in the State Treasury to the credit of the Telecommunications Equipment Fund Rates and Charges The surcharge to pro
93. INUED SERVICES DIGITAL CENTREX 19 1 DIGITAL CENTREX SERVICE Cont d D Definitions Cont d 37 38 39 40 41 42 43 44 45 46 AR 14 11 MTHM Series Completion Series Completion is similar to Multiline Hunt Service however a significant difference between the two services is that Series Completion stations always have their own directory number and their own classes of service Two different hunting arrangements can be selected with Series Completion linear or circle Special Intercept Announcement A Special Intercept Announcement may optionally be used to address the following conditions a If a Centrex station user dials a code which is not defined or assigned in the Business Group Dialing Plan or b if the call is restricted due to various restriction arrangements i e Semi Restricted etc Speed Calling 8 Code Speed Calling 8 Code enables a station user to call a list of up to 8 preselected directory numbers by dialing one digit codes instead of the directory numbers Speed Calling 30 Code Speed Calling 30 Code enables a station user to call a list of up to 30 preselected directory numbers by dialing one digit codes instead of the directory numbers Stop Hunt Stop Hunt allows a station user to stop the normal hunting process at a predetermined point Activating this feature at a particular station in a Multiline Hunt Group will cause the search for an idle line to stop there
94. IONAL CALLING PLANS 18 1 OPTIONAL CALLING PLAN Cont d Designated Number Plan 1 This option provides for one way originating calling to designated telephone numbers within the LATA Customers subscribing to this option receive 500 minutes calling to each unique designated number at a fixed monthly rate A usage charge applies for each minute over 500 minutes The Designated Number Plan will be provided where billing capabilities exist 2 Rates a Designated Number Monthly Rate Monthly Rate Each Additional First Number Number 1 Residence per access line 15 00 10 00 Includes 500 minutes usage 2 Business per access line 15 00 10 00 Includes 500 minutes usage 3 Usage Charge over 500 minutes Usage Charge Per Minute 0 08 AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 18 Original Page 9 OPTIONAL CALLING PLANS 18 1 OPTIONAL CALLING PLAN Cont d F Rural Saver Optional Calling Plan 1 Terms and Conditions a This section is in specific compliance with the directives of Order No 1 in Arkansas Public Service Commission Docket No 03 082 U b This residential optional calling plan provides for one way originating intraLATA calling to a customer s county seat and other points which do not exceed 41 rate miles The customer receives four 4 hours of calling Each minute in excess of the four 4 hours is rated at the applic
95. Interface PRI G Charges and Rates Cont d 2 Optional Cont d f Network Name Display Per ADS PRI Additions Deletions Rearrangements and Changes of one or more trunks to existing trunk groups Per Interface Per Occasion Per Trunk Group Circuit Switched Data Local Usage Per Minute after 30 hours of service Install Charge 300 00 50 00 0 04 Monthly Charge 75 00 72 50 70 00 12 Month 36 Month 60 Month 67 50 Effective March 24 2011 this service is limited to existing facilities in service at existing locations for current customers Current customers may migrate existing services to Integrated Services Digital Network Primary Rate Interface ISDN PRI Business Service at any time without incurring any Nonrecurring Charges or Service Charges TDP customers may migrate existing services without incurring termination liability charges when they select a commitment period equal to or greater than the length of time remaining under their existing TDP AR 14 11 MTHM Effective 12 01 2014 CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Section 5 Original Page 36 MISCELLANEOUS SERVICE ARRANGEMENTS 5 21 ADVANCED DIGITAL SERVICE ADS Cont d Primary Rate Interface PRI H Integrated Services Digital Network Primary Rate Interface ISDN PRI Business Service 1 General a Integrated Services Digital Network Primary Rate Interf
96. LTS are required to have mandatory toll blocking and usage sensitive blocking placed on their telephone line It is the customer s responsibility to not make or receive calls for which additional charges are billed to the customer s telephone number The Company may disconnect PLTS service with notice for any of the following reasons 1 Failure to make monthly payments to maintain the PLTS balance 2 Use of the service in a manner that interferes with the service of others The Company may disconnect PLTS service without notice for any of the following reasons 1 If the customer accrues new billable charges for toll or other service on their telephone bill 2 Where a known dangerous condition exists 3 Where service is connected without authority by a person who has not applied for the service or who has reconnected service without authority following termination of service If the PLTS customer is disconnected due to failure to comply with any terms of PLTS they will no longer be eligible for PLTS The customer can return to basic local telephone service if they meet the requirements for service including payment of outstanding essential charges if applicable and payment of a deposit if their credit history is such that a deposit would normally be required CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 3 Original Page 1 DEFINITIONS ACCESS LINE A circuit
97. Link Local Terms of Service Arkansas Section 5 Original Page 61 MISCELLANEOUS SERVICE ARRANGEMENTS 5 22 ADVANCED DIGITAL SERVICE ADS Cont d Basic Rate Interface BRI C Regulations 1 AR 14 11 MTHM Provision of Service a ADS BRI is provided at the option of the Telephone Company and is furnished subject to Central Office switching capacity and the availability of outside plant facilities Where facilities are not available or unusual expenditures are involved in making them available the customer may be required to pay additional charges to cover the unusual expenditure or to contract for services beyond the normal service team or both These notes and charges will be determined on an individual case basis Distance Extension Charges as set forth in this document will apply to customers who are within the serving central office and who are located more than 18 000 feet cable route from the central office Where available a maximum of 8 services two of which may be B channel services are permitted for each ADS BRI line The availability functionality and capabilities of the ADS BRI features may vary by type of serving Central Office switch Directory Listings The Telephone Company will furnish without charge one primary directory listing for each ADS BRI line Additional listings may be provided as specified for Additional Listing Service in this local terms of service Transmission Specificati
98. Network of two way communications between customer provided terminal equipment and or Telephone Company service points AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 23 Original Page 6 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE 23 2 GENERAL REGULATIONS Cont d J Definitions Cont d Collect Call Denotes a billing arrangement by which the charge for a message may be reversed provided the charge is accepted at the called service point A collect call may be billed to a Calling Card or third number If the called service point is a Pay Telephone the charges must be billed to a Calling Card or third number or the message may be re originated from the called service point Composite Data Service The combined use of terminal and data switching equipment provided by a Composite Data Service Vendor with the use of telecommunications services of the Telephone Company to perform data switching for others Composite Data Service Vendor A customer that has been certified by the proper state regulatory body and or the Federal Communications Commission pursuant to Section 214 of the Communications Act of 1934 amended to acquire and operate service components to perform data switching for others A customer shall be classified as a Composite Data Service Vendor only with respect to use of those exchange services which are utilized for the provi
99. Permanent Virtual Circuit CIR Capacity each Cont d Based on CIR Requested Cont d 129 192 Kbps 193 256 Kbps 257 320 Kops 321 384 Kbps Monthly Rate 36 00 42 00 48 00 54 00 129 192 Kbps 193 256 Kbps 257 320 Kbps 321 384 Kbps Express PVC 1 Monthly Rate 45 00 52 50 60 00 67 50 129 192 Kbps 193 256 Kbps 257 320 Kbps 321 384 Kbps Express PVC 2 Monthly Rate 39 60 46 20 52 80 59 40 CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 21 Original Page 18 FRAME RELAY 21 5 RATES AND CHARGES Cont d A Standard Arrangements Cont d 6 AR 14 11 MTHM Frame Relay Permanent Virtual Circuit CIR Capacity each Cont d Based on CIR Requested Cont d 385 512 Kbps 513 768 Kbps 769 1152 Kbps 1153 1536 Kbps Monthly Rate 60 00 70 00 80 00 90 00 385 512 Kbps 513 768 Kbps 769 1152 Kbps 1153 1536 Kbps Express PVC 1 Monthly Rate 75 00 87 50 100 00 112 50 385 512 Kbps 513 768 Kbps 769 1152 Kbps 1153 1536 Kbps Express PVC 2 Monthly Rate 66 00 77 00 88 00 99 00 CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Section 21 Original Page 19 Effective 12 01 2014 FRAME RELAY 21 5 RATES AND CHARGES Cont d A Standard Arrangements Cont d 6 AR 14 11 MTHM Frame Relay Permanent Virtual Circuit CIR Capacity each Cont d Based on CIR Requested Cont d 1 537 Kbps 4 001 Kbp
100. RATE INTERFACE PRI BUNDLE B Regulations Cont d 10 Customers enrolled in the bundle who subsequently become subject to Company initiated toll restriction will have all existing PRI Bundle lines converted to the applicable tariff rates Service Charges will not apply for those existing lines converted in place due to termination procedures In addition any optional services not affected by the termination procedures will convert to their applicable tariff rates Such customers will not be permitted to re enroll in this bundle until such time as all associated unpaid balances are satisfactorily paid in full C Rates and Charges Term Commitment Monthly Rate Nonrecurring Charge 2 years 700 00 250 00 3 years 650 00 250 00 5 years 600 00 250 00 AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 05 2014 Section 20 Original Page 22 PACKAGED SERVICES 20 14 HOME PHONE II A DESCRIPTION Ale 1 AR 14 12 MTHM Home Phone Il is an optional enrollment plan that permits residence customers to receive Local Exchange Service and additional features and services for a flat monthly rate Home Phone II customers must subscribe to a qualifying long distance plan Home Phone II includes the following services and features Residence Flat Rate Access Line Choice of the following features Anonymous Call Rejection Busy Redial Call Forward Busy Cal
101. Station is that station to station service where the person originating the call from other than a coin or semi public coin telephone dials the telephone number desired and the call is completed without the assistance of a telephone company operator and the call is not billed to a number other than the originating telephone number including 1 when an operator records the originating telephone number where no automatic recording equipment is available 2 when an operator reaches the called telephone number where service components are not available for dial completion 3 when an operator places a call for a calling party who identifies himself as being disabled and unable to dial the call because of his disability 4 and when an operator re establishes a call which has been interrupted after the called number has been reached and 5 when an operator places a call for the calling party who declares that he has attempted to complete the call but has been unable to do so due to technical difficulties Effective 12 01 2014 CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Section 23 Original Page 11 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE 23 2 GENERAL REGULATIONS Cont d J Definitions Cont d Station to Station Cont d 2 Station to Station calls may be dialed direct or completed with the assistance of a Telephone Company operator If the customer utilizes an operator there ar
102. TAL CENTREX 19 1 DIGITAL CENTREX SERVICE Cont d D Definitions Cont d 30 31 32 33 34 35 36 AR 14 11 MTHM OutWATS OutWATS is a form of Direct Distance Dialing service that allows a station user to place long distance calls to specified geographical areas at reduced rates Each OutWATS call is screened to ensure that the call destination is within the band limits of the OutWATS station user OutWATS Simulated Facility Groups OutWATS Simulated Facility Groups control the number of simultaneous OutWATS calls that can be made from a business OutWATS Simulated Facility Groups optionally allow the following capabilities OutWATS Automatic Flexible Routing OutWATS Outwats Automatic Flexible Routing is an OutWATS Simulated Facility Group option which permits calls to be automatically routed to a lower or less expensive OutWATS band OutWATS Overflow Hunting OutWATS Outwats Hunting OutWATS Overflow Hunting is an OutWATS Simulated Facility Group option which permits OutWATS calls to automatically overflow or hunt to a higher band if the Simulated Facility Group associated with the lower band is busy Paging Access Paging Access allows selected stations to have dial access to customer provided loudspeaker paging equipment A line or a tie trunk is required to support the customer s paging equipment Preferential Hunting Preferential Hunting allows any station in a Multiline Hunt Group to have
103. TIONS Cont d F Caller ID Cont d 2 Caller ID This feature enables the customer to receive the calling party name and number on incoming calls The Directory Name and Number of the incoming call will be sent to the display of the customer s premise equipment during the first long silent interval of the ringing Caller ID will only be offered in conjunction with Caller ID Number Only An originating caller s Directory Name and Number may not be displayed at the called party under the following conditions a The calling party s name and number will not be displayed if the called party is off hook If the customer subscribes to both Call Waiting and Caller ID Name and Number and is on an existing call a second incoming call will not be displayed unless the customer subscribes to Call Waiting ID and Call Waiting The called party on the second incoming call will receive a call waiting tone b The calling party s name and number will not be displayed if the called party answers during the first ring interval Cc The calling party s name and number will not be displayed if the calling party has blocked his call or has a blocked line Caller ID Per Call Blocking This feature enables customers to prevent delivery of their name and number on a per call basis by activating the appropriate code prior to placing a call Caller ID Per Call Blocking is provided at no charge to customers who are served from appropriately equipped ce
104. The following conditions apply if the N11 subscriber provides a pre recorded announcement a AR 14 11 MTHM The N11 subscriber will provide the announcements The Company will provide only delivery of the call The provision of access to the N11 network by the Company for the transmission of announcements or recorded program services is subject to the availability of such facilities and the requirements of the local exchange network The N11 subscriber assumes all financial responsibility for all costs involved in providing announcements or recorded program services including but not limited to the recorder announcement equipment producing the recording advertising and promotional expenses The N11 subscriber assumes all financial responsibility according to other specific rates and charges under tariff for all facilities required to connect the recorder announcement equipment located on the subscriber s premises CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 75 MISCELLANEOUS SERVICE ARRANGEMENTS 5 24 N11 ABBREVIATED DIALING CODES Cont d B Terms and Conditions Cont d 12 The Company may take all legal and practical steps to disassociate itself from N11 subscribers whose business and or public conduct whether demonstrated or proposed is of a type that in the Company s discretion generates unacceptable levels of complaints by end
105. Then turn North along the West line of Section 1 in T18N R13W and Sections 36 25 and 24 in T19N R13W for approximately 4 miles to the NW corner of Section 24 Then East along the North line of said Section for approximately 1 2 mile to the SW corner of the East 1 2 of Section 13 thence North along West line of the East 1 2 of Sections 13 and 12 for approximately 2 miles to the NW corner of the NW 1 4 NE of Section 12 T19N R13W in Baxter County Arkansas and being the point of beginning Base Rate Area Base Rate Area is mile radius from Tracy Ferry central office located in Baxter County Arkansas AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 22 Original Page 10 LEGAL DESCRIPTIONS AND BASE RATE AREAS 22 9 WHITEVILLE EXCHANGE A Legal Description Exchange Service Area Enclosed by the following boundary Beginning at the NW corner of Section 1 T19N R14W in Baxter County Arkansas Then run East along the North line of Section 1 for approximately 1 4 mile to the East line of the West 1 4 of said Section Then turn South along the said 4 line through Sections 1 12 13 24 25 and 36 for approximately 5 1 4 miles to the SE corner of the NW 1 4 NW of Section 36 Then West along the South 1 1 line for approximately 1 2 mile to the SW corner of the NE 1 4 NE of Section 35 Then North along the West
106. US SERVICE ARRANGEMENTS 5 21 ADVANCED DIGITAL SERVICE ADS Cont d Primary Rate Interface PRI H Integrated Services Digital Network Primary Rate Interface ISDN PRI Business Service Cont d 7 Rates and Charges Cont d f Termination Liability Charges 4 AR 14 11 MTHM If multiple TDP commitment periods are available the customer can extend TDP commitment periods at any time during the term of the plan The number of months accrued in the current plan will apply toward the new plan selected At the end of the TDP service commitment period the customer may subscribe to a new TDP at the then prevailing tariffed rates If the customer does not select a new TDP the prevailing rates applicable for the expired TDP will continue in effect for as long as the customer chooses to continue subscribing to the ISDN PRI Business Service arrangements installed under the expired TDP Additional ISDN PRI Business Service arrangements installed after the TDP expiration date will not be eligible for the TDP rates and will be charged at the prevailing Month to month rates unless the customer selects a TDP for those services Termination Liability Charges will not apply when a service or rate element under a TDP arrangement is disconnected prior to the expiration of a selected service period as a result of a change in tariff jurisdiction and or a customer requested upgrade to a next generation service offering under the following condi
107. VATE LINE A non switched Voice Grade Service providing analog voice frequency transmission capability in the nominal frequency range of 300 to 3000 Hz The service is located wholly within an exchange furnished for the customer s own use for communication or signaling between points on that line LOCAL SERVICE The area within which telephone service is furnished under a specific schedule or rates This area may include one or more exchanges without the application of toll charges LOCAL SERVICE AREA The area within which telephone service is furnished under a specific schedule of rates This area may include one or more exchanges without the application of toll charges MEASURED SERVICE A local service for which charges may be based upon frequency time of day duration and distance MESSAGE A completed customer telephone call MINIMUM CONTRACT PERIOD The minimum length of time for which a customer is obligated to pay for service facilities and equipment whether or not retained by the customer for such minimum length of time NETWORK INTERFACE The points of common termination of company provided and customer provided facilities Sometimes referred to as the standard network interface SNI NON LISTED SERVICE An arrangement whereby a customer s number is omitted from the telephone directory but not from the information records at the customer s request NON PUBLISHED SERVICE An arrangement whereby a customer s listing
108. a character are available as will permit satisfactory telephone transmission and where the service is warranted by the circumstances involved D Foreign exchange service will be furnished only when both the normal and foreign exchange are located within this State E Where the normal exchange is operated by the Company foreign exchange service is furnished only on the condition that the applicant is a customer to individual line business service or private branch exchange service in the normal exchange and at the same location where such service is proposed to be installed Under this condition when a foreign exchange service customer discontinues normal exchange service the normal exchange shall immediately notify such foreign exchange customer and foreign exchange business office that the foreign exchange service may be discontinued ten 10 days thereafter F Where the foreign exchange is operated by another telephone company foreign exchange service will be provided only when satisfactory arrangements can be negotiated with such company to furnish a portion of the necessary facilities G Foreign exchange service will be furnished at the rates contained in this tariff section provided the necessary facilities and equipment are available Where the facilities and or equipment are not available and extraordinary facility costs equipment costs special operating expenses and or special considerations are incurred in making such service a
109. a message to the Company never the customer indicating the calling and called numbers the time the call was received and the time the trace was activated The customer using this feature is required to contact the local Telephone Company business office for further action Under no circumstances will the customer be given the traced number The results of a trace will be furnished only to legally constituted authorities upon proper request by them Call Trace 57 is billed per successful trace invoked by the customer 1 AR 14 11 MTHM If the call originates from a station served by a PBX or multi line hunt group only the main number will be identified by the trace If a trace is successful the Company s equipment will record the incoming call detail Call detail does not include recording of the telephone conversation If a customer wishes that further action be taken regarding a successful trace the customer is responsible to initiate contact with the appropriate law enforcement agencies who in turn should contact the Company s business office during normal business hours to obtain the specific records for that customer When a customer is located in an exchange where Call Trace 57 is not available or calls originate from a central office that is not equipped for Advanced Call Service manual Call Tracing may be invoked Manual Call Tracing may also occur when in the judgment of the Company or a law enforcement agency the unwanted
110. able intraLATA toll or other optional calling plan rate to which the customer subscribes C The Rural Saver Plan is limited to 240 minutes of calling per month d Calling to a county seat that is greater than 41 miles away shall be limited to only those customers residing in that county e Usage shall be rated in one minute increments f The calling distance shall be measured using the industry standard V and H coordinates of the rate centers serving the originating customer and the called telephone number g Customers shall be required to dial 1 10 digits h Customers subscribing to this plan may select if available additional optional calling plans 2 Rural Saver is available in the following exchanges Gamaliel Mallard Point Tracy Ferry Henderson Midway Whiteville Lakeview Norfork AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 18 Original Page 10 OPTIONAL CALLING PLANS 18 1 OPTIONAL CALLING PLAN Cont d F Rural Saver Optional Calling Plan Contd 3 Rates per access line Monthly Rate Residence 1 49 Residence Other 0 00 Residence Usage per minute 0 00 Non recurring Charge None Rating Hierarchy Calls applicable to more than one Optional Calling Plan will be billed in the following sequence Designated Number Plan Extended Community Saver Rural Saver Circle Saver 1 Saver and Message Telecommunications S
111. ace ISDN PRI AR 14 11 MTHM Business Service ISDN PRI Business Service is a local exchange offering supported by the ISDN architecture ISDN PRI Business Service provides a method of access to the telephone network called Primary Rate Access Primary Rate Access is an ISDN based DS1 access link to the telecommunications network and provides integration of multiple voice and data transmission channels on the same line The service provides connectivity between an ISDN PBX or other ISDN compatible CPE and a serving central office The basic channel structure for Primary Rate Access is twenty three 64 Kbps B Channels and one 64 Kbps D Channel After purchasing the original 23 B Channel plus one D Channel configuration the customer may purchase additional ISDN PRI Business service arrangements in 24 B Channel or 23 B D Channel increments These channels may be used to connect the customer s CPE to the Public Network i e outward inward and two way trunks and WATS 800 866 87 7 888 Service access lines ISDN PRI Business Service provides network communication paths providing the end user with access to a variety of network services and features including data voice and video which conforms to internationally developed published and recognized standards generated by the International Telecommunications Union ITU Unless specified the regulations for ISDN PRI Business Service apply in addition to the General Regulations set
112. activates fewer than 100 numbers concurrent with establishment of service Service Charges do not apply for the initial or subsequent activations of 20 number blocks up to 100 numbers Customers may order additional DID numbers in excess of 100 for an individual PRI Bundle subject to availability at the rates specified in Section 6 of this tariff Non recurring and Installation Charges apply for subsequent activation of numbers beyond those included in the bundle The Optional Features available for ISDN PRI Business Service are available with PRI Bundle at the rates specified in Section VI Customers may not use Unlimited EAS ECS for continuous connection to the Internet or full time data connections PRI Bundle is available under the term commitments of 2 years 3 years and 5 years Termination Liability Charges set forth in Section 6 apply for PRI Bundle Unless terminated by the PRI Bundle customer or the Company a customer will remain enrolled in the PRI Bundle as amended from time to time with any applicable changes in rate for as long as the PRI Bundle continues to be offered by the Company If any features or services in the bundle are discontinued by the customer the remaining features and services will be charged the normal tariff rate or charge CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 20 Original Page 21 PACKAGED SERVICES 20 13 PRIMARY
113. addition to the Standard Centrex Line Features Circuit Switched Voice Service provides for the following standard features Caller ID Caller ID Intercom Caller ID Intragroup AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 67 MISCELLANEOUS SERVICE ARRANGEMENTS 5 23 ADVANCED DIGITAL CENTREX ADC Cont d C Advanced Digital Centrex Service Descriptions Cont d 1 Circuit Switched Voice Service Cont d C The Standard Circuit Switched Voice Service Features are described below 1 Caller ID An arrangement that allows the caller s number if not blocked to be displayed on properly equipped customer provided sets for incoming calls received from outside the system 2 Caller ID Intercom An arrangement that displays the calling intercom number on a properly equipped customer provided set 3 Caller ID Intragroup An arrangement that displays the calling Centrex Service Line number on a properly equipped customer provided set for calls within the system 2 Circuit Switched Data Service a Circuit Switched Data Service provides the ability to originate and receive circuit switched data calls over the 64 Kbps B channel Customer information can be transmitted up to 64 Kbps b Circuit Switched Data Service provides the following standard features Calling Display on Intercom Calls Call Diverting Far End Disco
114. al call This feature provides similar functionality as that provided by Call Waiting for the analog telephone user Additional Multiple Call Appearances provides additional call appearances beyond the initial four appearances of a station s primary directory number or secondary telephone number on the same instrument These appearances may provide additional access from the public network and or may originate unique dial tone for additional outgoing access Call Forwarding Busy Line provides the option of fixed forwarding of a station s incoming calls to a predetermined number if the station is in a busy condition This is established and changed by the Telephone Company Charges and rates for this optional feature are specified elsewhere in this document Call Forwarding Does Not Answer provides the option of fixed forwarding of a station s incoming calls to a predetermined number if the station does not answer This is established and changed by the Telephone Company Charges and rates for this optional feature are specified elsewhere in this document Call Forwarding Variable provides the option of forwarding all the station s incoming calls to variable stations This feature is established and changed by the station user Charges and rates for this optional feature are specified elsewhere in this document Effective 12 01 2014 CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Secti
115. al exchange access service themselves Sharing arrangements for PBX s and other similar equipment between parties will not be prohibited provided however each individual party obtains local exchange access service from the Company 2 16 FACILITY RELOCATION COST RECOVERY FEE This surcharge is for the recovery of the costs for the relocation of network facilities or infrastructure changes mandated by City County State or Federal authorities or any other governmental entity of any kind This incremental charge is billed monthly per retail access line and will be identified on the bill as a Facility Relocation Cost Recovery Fee MONTHLY RATE Facility Relocation Cost Recovery Fee Per Line 1 00 2 17 TERMS OF PAYMENT A customer s bill is payable upon receipt and is due not less than 14 days after the date the bill is mailed AR 15 10 CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 2 Original Page 7 GENERAL TERMS AND CONDITIONS 2 18 PREPAID LOCAL TELEPHONE SERVICE PLTS Prepaid Local Telephone Service PLTS is a residential payment plan where the customer agrees to pay for service two months in advance Upon establishment of the PLTS plan the customer will be billed for two months service and any applicable nonrecurring charges The Company may require payment of these charges prior to establishment of service Thereafter the customer will be billed one
116. al recipients of Supplemental Security Income SSI Supplemental Nutrition Assistance Program SNAP formally known as Food Stamps Medicaid Federal Public Housing Assistance or Section 8 Low Income Home Energy Assistance Program LIHEAP National School Lunch Program Free Lunch Program Temporary Assistance to Needy Families TANF or if the Consumer s household income is at or below 135 of the federal poverty guidelines Applications for this service will be verified with the state agency responsible for administration of the programs mentioned in 4 8 B 4 preceding The Company will process all applications and apply the appropriate credit on the customer s monthly bill Customers of Lifeline Service must notify the Company of any changes which would affect qualification Verification of eligibility will take place initially and at a minimum annually each year of service thereafter When the customer is no longer eligible for Lifeline Service the discount will be discontinued and regular rates and charges will apply The Company may not disconnect the service of a Lifeline Program customer for the non payment of toll charges unless the Company has received a waiver from the Commission allowing disconnection of service for this reason Deposit requirements will be waived for Lifeline applicants who voluntarily subscribe to free toll restriction service C Rates and Charges Monthly Credit maximum of one line per qualified cu
117. all transfer feature 13 2 TERMS AND CONDITIONS A B Centrex is offered for a minimum period of one month For purposes of applying Centrex rates and charges a Customer Group shares a common dialing plan with a single billing entity responsible for payment of rates and charges Centrex Service and features are provided up to the network demarcation at rates and charges specified herein The customer will be responsible for the provision of all wire terminal equipment and or cable facilities on the customer s side of the network demarcation Any such facilities installed or provided by the Company will be provided on a time and material basis Terminal equipment provided by the customer must be compatible with the operating characteristics of facilities used for the provision of Centrex Service Private Line charges apply if facilities are required to provision a channel termination located in a different central office exchange area than the one in which the dial switching equipment is located Temporary suspension of service is not offered for Centrex AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 13 Original Page 2 CENTREX SERVICE 13 2 TERMS AND CONDITIONS Contd F The Company will provide one main directory listing for a customer in the regular exchange directory Incoming and Intragroup calls to unassigned numbers are in
118. allows an algorithm to be applied to incoming calls to uniformly distribute them among a group of available lines Virtual Facilities Group This feature allows an incoming or outgoing line usually WATS to be accessed by multiple users The Virtual Facilities Group is usually assigned to a DN designed to meet the needs of customers with large volumes of incoming or outgoing long This feature is available only where technically feasible and where facilities permit AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 13 Original Page 8 CENTREX SERVICE 13 3 Feature Packages Cont d The following list itemizes standard packages for Centrex Features may vary depending on the serving central office and software upgrades G Package 3 Digital Centrex Advanced Package The features in this Package are available only where facilities permit This Package includes all features listed in Packages 1 and 2 plus the following features 1 AR 14 11 MTHM Account Codes This feature allows a user to enter a billing number into a Station Message Detail Recording SMDR record for charge back purposes Authorization Codes This feature is used to identify callers for billing purposes assign a network class of service and control network access Direct Inward System Access DISA This feature permits selected outside callers to dial from a M
119. ame address range and area or other mutually agreed upon routing criteria shall be furnished by the customer to the Company prior to the effective date of service 2 After establishment of service it is the customer s responsibility to continue to verify the accuracy of the routing information contained in the master address file and to advise the Company of any changes in street names establishment of new streets changes in police fire ambulance or other appropriate agencies jurisdiction over any address annexations and other changes in municipal and county boundaries incorporation of new cities or any other matter that will affect the routing of E911 calls to the proper PSAP 3 The Company will provide to the customer on request a complete written copy of the master address file to permit the customer to verify the accuracy of the police fire and ambulance PSAP routing designations 4 Changes deletions and additions which the customer desires to have made in the master address file should be submitted on an as occurred basis 5 The Company will furnish a written copy to the customer for verification showing each change deletion and addition to the master address file Cancellation of the service in whole or in part by the customer prior to establishment thereof will require payment of an amount equal to the cost of engineering manufacturers billings resulting from equipment orders installation assembly labor cost of
120. and duration of these outages The Telephone Company reserves the right to temporarily interrupt Frame Relay Service at other times in emergency situations The Telephone Company does not undertake to originate data but offers the use of its service components where available to customers for the purpose of transporting customer originated data Frame Relay Service is available where facilities and conditions permit OBLIGATIONS OF THE TELEPHONE COMPANY When a customer orders a PVC which is related to other Local Exchange Carriers Interexchange Carriers or other Frame Relay networks the Telephone Company will provide assistance in establishing this PVC The Telephone Company has the service responsibility up to and including the network interface RATE REGULATIONS A Minimum Period The minimum period for Frame Relay Service is one month except when provided under an Optional Payment Plan OPP arrangement The regulations applicable to Frame Relay Service provided under an OPP arrangement are specified in this document CIR based PVCs and Public NNI Access are not offered under an OPP When PVCs are added to existing Frame Relay Service the minimum period for the added PVCs is one month AR 15 07 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 21 Original Page 4 FRAME RELAY 21 4 RATE REGULATIONS Cont d B Rate Elements J AR 14 11 MTHM F
121. announcement is heard the customer hangs up and a queuing process begins For the next thirty 80 minutes both the calling and called lines are checked periodically for availability to complete the call If during the queuing process the called line becomes idle the customer is notified via a distinctive ring that the network is ready to place the call When the customer picks up the telephone the call will be placed automatically Charges and rates for this optional feature are specified elsewhere in this document Secondary Telephone Number provides an additional telephone number and one call appearance which is not physically terminated but exists in the programming of circuit switched voice The additional directory number while not terminated on a dedicated facility may be accessed from the network and may originate unique outgoing dial tone from one instrument that has another directory number as its primary directory number Station Controlled Conference 6 Port allows a station user to establish a conference call consisting of a maximum of six conferees including the originator of the call Speed Calling permits the customer to establish a group of eight or thirty separate seven or ten digit telephone numbers which she he may then call by keying abbreviated codes rather than the complete telephone numbers Charges and rates for this optional feature are specified elsewhere in this document CenturyTel of Mountain Home
122. ants upon written application to the Company When a customer applies for an Extended Due Date the Company will explain the policy and give the explanation to the customer in writing 2 After acceptance of a customer by the Company as a participant in the Extended Due Date Plan the customer shall supply to the Company the date on which his monthly income is received check receipt date and the Company will make this information a permanent part of the customer s record D Setting The Extended Due Date 1 The Company will compare the check receipt date supplied by the customer with the billing date and the bill due date Based on this comparison the following method of determining a bill due date will be used a If the check receipt date occurs within the time span between the billing date and the bill due date the normal due date of the account remains in effect b If the check receipt date occurs beyond the time span of the billing date and the bill due date the due date will be at least three days after the check receipt date AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 17 MISCELLANEOUS SERVICE ARRANGEMENTS 5 12 EXTENDED DUE DATE PLAN D Setting The Extended Due Date Cont d 2 If the customer does not pay bills by the close of business on the extended due date two 2 times in a row or any three 3 times in the last
123. arge in addition to the usage charges as specified in 1 5 6 E for each completed message In addition a service charge of 4 40 per month applies for each exchange selected One directory listing for each exchange selected in provided without additional charge 23 7 SPECIAL REDUCED RATES A Rates Applicable on Certain Holidays 1 On Christmas Day December 25 and on New Year s Day January 1 Independence Day July 4 Thanksgiving Day and Labor Day the holiday rates applicable on all classes of Two Point Long Distance Message Telecommunications Service between intraLATA service points within the State of Arkansas is the Evening rate unless a lower rate would normally apply Discounts do not apply to service charges AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 23 Original Page 22 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE 23 8 SELECTIVE CLASS OF CALL SCREENING A General Selective class of Call Screening enables a customer by means of telephone company operator identification to restrict outgoing calls from service point to only calls which are charged to the called telephone a third number or a Telephone Company Calling Card account All local calls and calls to Telephone Company numbers such as repair service Directory Assistance Service and Public emergency service numbers such as 911 will be permitted from the establishment
124. arges will not alone be cause to disconnect local exchange service 3 A customer subscribing to this service may not access any 900 telephone numbers AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 15 MISCELLANEOUS SERVICE ARRANGEMENTS 5 11 EXTENDED ABSENCE PAYMENT PLAN A The following options are available to customers to avoid suspension of service during extended absences 1 Bills coming due during the customer s absence may be paid in advance The amount of the advance payment will be based on the customer s average monthly bill for the most recent twelve 12 months If less than twelve 12 months usage history is available the advance payment will be based on the number of months of usage history available If the advance payment is more than the actual bill for service the overpayment will be credited to the customer s account unless the customer requests a refund If the advance payment is less than the actual bill for service the balance due will be carried forward each month until the customer returns Delayed payment agreements will be available for any underpayment The customer will be given the opportunity to enroll in the company s bank draw draft plan where available whereby the monthly service bill will be paid automatically through the customer s checking or savings account The customer can arrange
125. ary Rate Interface PRI H Integrated Services Digital Network Primary Rate Interface ISDN PRI Business Service Cont d 4 Features b Optional Features D Channel Backup Provides backup for the D Channel for a customer with multiple ISDN PRI Business Service arrangements by automatically switching signaling capability over to another D Channel if service to the primary D Channel is interrupted Call by Call Integrated Service Access Feature Capability Allows the customer to dynamically allocate the use of channels for ISDN PRI Business Service The customer may also choose voice or data transmission on a per call basis In addition the customer may also choose to subscribe to more services than channels The Customer Premises Equipment signals the local central office as to which type of service inward outward trunk WATS Lines 800 866 877 888 Service to access for each call Circular Hunt Circular Hunt provides the most efficient hunting sequence available plus allows for much larger trunk groups than the standard ISDN PRI packages With circular hunt an incoming call is completed to the next available trunk bearer in sequence starting from the last trunk selected This can occur across multiple PRI facilities The feature can support up to 220 Primary Rate Interfaces in a single hunting configuration The standard limit is 50 E911 Call Screening E911 Call Screening provides for the transmission of PBX or Key System
126. ature allows call waiting calls that are not answered within a set period of time to automatically forward to a predetermined destination Call Forwarding Remote Access This feature allows subscribers to activate or deactivate Call Forward Universal or to change the forward to destination when they are at a remote location away from the office This feature is available only where technically feasible and where facilities permit AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 13 Original Page 5 CENTREX SERVICE 13 3 Feature Packages Cont d The following list itemizes standard packages for Centrex Features may vary depending on the serving central office and software upgrades B Package 2 Digital Centrex Standard Package Cont d This Package includes all features listed in Package 1 plus the following features 5 Call Forward Timed User Control of Rings This feature enables a user to set a period of time a forwarded call will ring before it is routed to the attendant Call Park per Station This feature allows a station user to park a call and then retrieve it again from the same or a different station Call Pick up Groups This feature enables a subscriber to answer a call to an unattended station within the same group Call Screening Monitoring amp Intercept This feature provides a means of monitoring and interceptin
127. ax and municipal fees AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 20 Original Page 9 PACKAGED SERVICES 20 7 PREPAID LOCAL TELEPHONE SERVICE PLTS F Subscribers to PLTS are required to have mandatory toll blocking and usage sensitive blocking placed on their telephone line It is the customer s responsibility to not make or receive calls except for Directory Assistance for which additional charges are billed to the customer s telephone number After the first three directory assistance calls rates for directory assistance will apply The Company may disconnect PLTS service with notice for any of the following reasons 1 Failure to make monthly payments to maintain the PLTS balance 2 Use of the service in a manner that interferes with the service of others 3 If the customer accrues new billable charges for toll or other service on their telephone bill The Company may disconnect PLTS service without notice for any of the following reasons 1 Where a known dangerous condition exists 2 Where service is connected without authority by a person who has not applied for the service or who has reconnected service without authority following termination of service If the PLTS customer is disconnected due to failure to comply with any terms of PLTS they will no longer be eligible for PLTS The customer can return to basic local te
128. be greater than standard month to month Frame Relay rates for the same rate elements Three year and five year OPP rates will be equal to or less than the one year OPP rates Decreases to the one year OPP rates will flow through to the three year and five year OPP rates Payment periods of one year three year and five year are available to all customers at the applicable rates set forth in this document regardless of when they subscribe to an OPP arrangement Rate elements must be ordered under the same OPP period The customer must designate on the order the payment period for the OPP Inside moves provided in accordance with Section will not incur termination liability charges Outside moves provided in accordance with Section will allow the customer to retain the same OPP payment period Any other move will be treated as a disconnect of the service and termination liability charges will apply CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 21 Original Page 8 FRAME RELAY 21 4 RATE REGULATIONS Cont d D Optional Payment Plan OPP Cont d 2 AR 14 11 MTHM Changes in Length of OPP Period Prior to the completion of the selected OPP period the customer may elect to convert to a new OPP period of the same or different length subject to the following conditions No credit toward the new payment period will be given for payments made under
129. ber information to be displayed at the called party s telephone this telephone must have caller id capability Calling Name Number Delivery Blocking This feature allows the subscriber to alter the privacy status of name and number information on a per call basis Call Waiting Caller Name Number Delivery This feature allows the station user to hear the Call Waiting tone while the caller s name and number appear on the stations CPE a special type of CPE must be present for this feature to work Customer Originated Trace This feature allows a subscriber who has been receiving harassing or prank calls to activate an immediate trace of the last incoming call without requiring prior approval and manual intervention by the service provider This feature is available only where technically feasible and where facilities permit AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 13 Original Page 14 CENTREX SERVICE 13 3 Feature Packages Cont d The following list itemizes standard packages for Centrex Features may vary depending on the serving central office and software upgrades G Package 7 Digital Centrex ACD Call Center Package The features in this Package are available only where facilities permit This Package may be added to Packages 1 2 or 3 and includes the following features ie Abandon Call Clearing This feature el
130. between a switching center and a customer premises which includes a standard network interface SNI AIR LINE MILEAGE The shortest distance between the points involved BUILDING A structure under one roof or two or more structures under separate roofs but connected by enclosed passageways not crossing a public thoroughfare other than an alley in which telephone wires or cables may be safely run Pipes and conduits are not considered enclosed passageways CHANNEL A path for communication or signaling between two or more locations which provide service to the general public having the necessary equipment and operating arrangements for terminating and interconnecting customer lines and trunks COMMUNICATIONS SYSTEM A combination of equipment and facilities which fulfills the communication requirements of a customer CONNECTING ARRANGEMENT The equipment provided by the Company to accomplish the direct electrical connection of customer provided facilities with the facilities of the Company CONTIGUOUS EXCHANGES Two exchanges whose boundaries adjoin CONTIGUOUS PROPERTY Property owned or leased and occupied by a customer which is not separated by public thoroughfare or by property occupied by others CONTRACT The service application agreement between a customer and the company under which service and or facilities are furnished in accordance with the provisions of applicable tariffs and under special conditions COST The
131. ble to Centrex customers at the rates specified in Section XVI of this tariff C Rates Rates Per Month Per Line Equipped Caller ID Caller ID Name amp No Number Repeat Call Delivery Delivery Dial Return 2 3 Lines 7 00 5 50 2 50 2 50 4 6 Lines 6 50 5 00 2 25 2 25 7 10 Lines 6 00 4 50 2 00 2 00 11 20 Lines 5 50 4 00 1 85 1 85 21 50 Lines 4 50 3 00 1 70 1 70 51 100 Lines 3 50 2 00 1 50 1 50 Over 100 Lines Telecommunications Utility Individual Contract Note Service Ordering Charges as specified in Section 6 of this tariff apply for the connection of the services listed above unless ordered at the time initial service is established Grandfathered to existing customers at their present location AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 19 Original Page 10 DISCONTINUED SERVICES DIGITAL CENTREX 19 1 DIGITAL CENTREX SERVICE Cont d C Regulations and Conditions 1 2 AR 14 11 MTHM A Centrex Customer must have a minimum of two Centrex lines The minimum charge period for services provided under this tariff shall be for one month Centrex is offered subject to the availability of outside plant and or Central Office facilities One directory listing is provided without charge for each Centrex customer The business customer may choose to pay for the service on a month to month basis or under a service c
132. cal exchange service and provide the Company with the billing account number of the Company s existing referring customer who generated the on line referral under this program Once confirmed the 10 bill credits will be applied to the referred customer s account during each of the referred customer s first six bill cycles with the Company If the referred customer discontinues the local exchange service prior to the end of the six month period no additional credits will be applied although the referred customer will not be required to refund the Company for previously acquired bill credits AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 83 MISCELLANEOUS SERVICE ARRANGEMENTS 5 28 SATISFACTION GUARANTEE PROGRAM A General 1 AR 14 11 MTHM A Satisfaction Guarantee Program is available to business customers who subscribe to any of the following qualifying services Individual Business Line Key Trunk PBX Trunk Centrex When business customers notify the Telephone Company within thirty 30 days after installation of a qualifying service s that they are not satisfied with their service s and subsequently request disconnection of that service s they are eligible to receive a full credit of all nonrecurring charges directly associated with the establishment of the qualifying service s and the monthly charges billed for the
133. cal limitations of the network and serving central office 2 This service permits direct dialing between lines connected to the service and the direct dialing of outgoing calls Incoming calls are received through direct dialing into the Switched Data Service access lines 3 This service is not provided for the transmission of voice communications Use of the service is limited to the transmission of data through digital signals B Regulations 1 Switched Data Service is provided subject to the availability of properly equipped facilities and central offices 2 The Company is under no obligation to provide Switched Data Service access at a distance from the central office that exceeds the technical limitations of the service Plus applicable Service Connection Charges will apply as set forth under Service charges in Section VII of this tariff In addition to rates and charges applicable to the class and grade of service furnished AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 21 MISCELLANEOUS SERVICE ARRANGEMENTS 5 17 SWITCHED DATA SERVICE Cont d B Regulations Cont d 3 The Company shall not be responsible if changes in any of its equipment operations or procedures utilized in the provision of Switched Data Service render any facilities provided by a customer obsolete or require modification or alteration o
134. cal section of the directory are furnished at the following monthly rates Business 50 of Business Rate Residence 50 of Residential Rate AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 23 MISCELLANEOUS SERVICE ARRANGEMENTS 5 19 DEDICATED DIGITAL DATA SERVICE A General 1 Dedicated Digital Data Service provides a transmission path to connect customer designated premises directly through a Telephone Company s serving wire center A Digital Data Channel is a channel for duplex four wire transmission of synchronous serial data at the rate of 2 4 4 8 9 6 19 2 56 0 or 64 0 Kops The actual bit rate is a function of the channel interface selected by the customer The channel provides asynchronous service with time provided by the Telephone Company through the Telephone Company s facilities to the customer in the received bit stream B Regulations 1 AR 14 11 MTHM In addition to the following appropriate regulation established in other tariffs of the company will apply to Dedicated Digital Data Service The minimum billing for Dedicated Digital Data Service is one month The provision of Dedicated Digital Data Service and any associated features are subject to the availability of central office and outside plant facilities As a result of any interface or technical change required of the Company due to FCC rul
135. calls present a serious threat of bodily harm or destruction of property The Company shall offer a onetime forgiveness of charges associated with Call Trace 57 in the event the service is activated unintentionally or by someone in the household without the authority to activate such service The forgiveness of charges will not apply if the customer activating the service elects to contact police authorities concerning the traced call calls CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 15 Original Page 5 ADVANCED CALLING SERVICES 15 3 DEFINITIONS Cont d D Call Waiting Disposition DSCWID Call Waiting Disposition also called Deluxe Spontaneous Call Waiting Identification DSCWID is a Stored Program Control System feature Subscribers can receive calling party information during Call Waiting and control the treatment of incoming calls with disposition options The disposition options are available through soft keys on the customer s premises equipment Incoming calls to the line while idle receive normal terminating treatment When the line is busy the system provides audible ringing to the calling party and alerts the DSCWID subscriber that a call is waiting The charge for Call Waiting Disposition is in addition to charges for Call Waiting and Caller ID Call Waiting ID Call Waiting ID also called Spontaneous Call Waiting Identification SCWID
136. ccordance with the United States Bankruptcy Code U S C A Title 11 366 the Company may require an applicant or customer to furnish adequate assurance of payment in the form of a deposit or other security For customers this deposit may be in addition to all other deposits posted with the Company before the bankruptcy filing RETURNED CHECK CHARGE A The Company will charge a returned check fee of twenty five dollars 25 00 when a customer pays by check and the check is returned to the Company for any reason other than bank error LATE PAY CHARGE A Bills not paid within the first twenty two 22 calendar days after the date the bill is mailed will be subject to a Late Pay Charge The amount of the Late Pay Charge shall be the greater of 4 or 7 00 on the entire unpaid balance CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 12 Original Page 2 CHARGES RELATED TO CUSTOMER ACTIVITY 12 8 RECONNECTION FEE A Customer s service may be suspended for failure of the customer to pay charges for toll and or local service B Service will be reconnected upon payment of all past due charges and a charge for reconnection will be made Service will be connected in accordance with the General Service Rules C If service is not reconnected within 7 days after suspension for nonpayment the account may be terminated by the Telephone Company without further notice to t
137. ce of any incoming collect long distance messages The customer indemnifies and holds harmless the Company from any and all claims losses and damages caused by this restriction and the customers long distance calling C Rates and Charges 1 There will be a monthly charge of 1 50 for Toll Restriction service 5 10 900 CALL RESTRICTION A General 1 900 Call Restriction is a central office service which allows customers to restrict certain types of outgoing calls from being placed over their exchange access lines 900 Call Restriction is activated when a dialed number is preceded by a 900 prefix Restricted calls are directed to a central office announcement 2 900 Call Restriction will be provided in conjunction only with business and residence single party flat rate message and measured local exchange services 900 Call Restriction will be furnished only from central offices equipped to provide this service and where facilities permit B Rates 1 900 Call Restriction will be provided on residential lines including churches schools and charitable organizations at no charge Business lines equipped with 900 Call Restriction will be charged 11 50 non recurring installation charges on a per line basis 2 The above charges apply in addition to the established rates and charges for the services with which the service is associated C Conditions 1 The minimum contract period for this service is one month 2 Non payment of 900 call ch
138. cial telephone business b Local calls from customers whose physical or visual handicaps prevent them from making the call direct C For emergency calls to agency type telephone numbers such as to those agencies of the federal state or local government which have the capability and legal authority to provide aid in emergency situations and to any emergency medical number d When the caller advises he has had service trouble in reaching the terminating number B Line Status Verification The provision of Line Status Verification involves an operator determining the condition of an access line that a customer requests to be checked 1 2 AR 14 11 MTHM This service is provided where facilities exist No request will be processed on a collect or reversal of charges or Person to Person basis The service charge in 5 3 below applies to calls from customers who request operator assistance in determining the status of a line except for calls to and from authorized emergency agencies i e police fire and ambulance Agencies that are not obvious emergency agencies may apply to the company for an exemption so that charges for line status verification are not applicable CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 8 MISCELLANEOUS SERVICE ARRANGEMENTS 5 3 OPERATOR ASSISTED LOCAL CALLS Cont d C Busy Interrupt 1 The
139. ciated with the 911 Service arrangement The rates provided for this service are subject to the limitations which appear in this Section and in other Sections of this and other tariffs AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 16 Original Page 7 UNIVERSAL EMERGENCY NUMBER SERVICE 911 16 3 RULES AND REGULATIONS Cont d Q 911 Service information consisting of the name address and telephone numbers of telephone Customers whose listings are not published in directories or listed in directory assistance offices is confidential and the Customer agrees to use such information only for the purpose of responding to emergency 911 Service calls All non regulated telecommunications service providers e g Private Branch Exchange etc in an E9 1 1 Service area should provide current lists of their subscribers names addresses and telephone numbers in CenturyTel standard format to the Lead Telephone Company for inclusion in the E9 1 1 database pursuant to the terms of the Lead Telephone Company s tariff or practices The 911 Service calling party forfeits the privacy afforded by non listed and non published service to the extent that the telephone number and the address and name of business accounts only associated with the originating station location are furnished to the PSAP at the time the call is originated The Telephone Company s i
140. cific path for data sent by the customer to another location These circuits are virtual because they are established in software tables and do not tie up capacity when not in use This also allows multiple PVCs to be defined on any given port thereby providing a single access line the capability to transmit data to multiple destinations In operation of Frame Relay Service customer premises equipment such as routers encapsulate arriving data into variable length frames These frames contain information identifying which PVC in the network should be used to forward the frame to the proper destination The customer premises equipment then sends the frame into the Frame Relay network The Frame Relay switch reads identifying information and routes the frame to the proper destination based on a pre established PVC The statistical multiplexing Frame Relay switches are able to provide shared network resources to end users of this service Frame Relay Service conforms to ITU T Telecommunication Standardization Bureau of the International Telecommunication Union formerly Consultative Committee for International Telegraph and Telephone CCITT and American National Standards Institute ANSI publications T1 602 T1 606 T1 617 and T1 618 Upon request and where available CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas AR 15 07 MTHM Effective 07 01 2015 Section 21 1 Revised Page 2 21 1
141. conditions AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Effective 12 01 2014 Arkansas Section 18 Original Page 7 OPTIONAL CALLING PLANS 18 1 OPTIONAL CALLING PLAN Cont d D 1 Saver 1 2 Includes first 60 minutes or fraction thereof of usage Discount applies to appropriate calling rates as specified in the Long Distance Message S This option provides for one way originating calling within the LATA Rates a Block of Time Residence per line Option A Option B Option C Business per line Option A Option B Option C b Unlimited Usage Discount 1 Residence per line Option A Option B Option C Business per line Option A Option B Option C Telecommunications Service section GES AR 14 11 MTHM Includes first 300 minutes or fraction thereof of usage Includes first 600 minutes or fraction thereof of usage This option will be provided where billing capabilities exist Monthly Rate ist Hour 7 80 36 00 3 60 00 7 80 36 00 3 60 00 Monthly Discount 2 00 6 00 12 00 2 00 6 00 12 00 Additional Rate Per Minute 0 13 0 12 0 10 0 13 0 12 0 10 Percent 10 15 20 10 15 20 CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 18 Original Page 8 OPT
142. connection with message telecommunications service whereby a customer offers patrons the privilege of calling him without the payment of a long distance message charge and without having to request specific reversal of this charge This service is not available for coin service or wireless interconnection service The exchange from which patrons may call without charge are selected by the customer subject to the approval of the Telephone Company and for each selected exchange which terminates within the same LATA the Telephone Company assigns and lists in the directory a special call number Calls for the special number are accepted when originating at telephones located in the exchange with which the special call number is associated and from other exchanges in the numbering plan are 1 Only those long distance calls placed by calling this special number are considered as coming within the scope of the service The customer agrees to pay the charges for all messages completed by means of the special number AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 23 Original Page 21 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE 23 6 SPECIAL REVERSED CHARGE LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE Cont d B Rates The customer utilizing this service is charged the established Operator Assistance Station To Station collect non automated ch
143. ct may choose any or all of the following services where available Caller ID Call Waiting Call Waiting ID Call Forwarding 3 Way Calling Rates Select Pak Business Assist Per Line Select Monthly Rate Residence 14 95 Monthly Rate Business 14 95 20 5 CALLER ID EXTRA 20 6 The Company will offer a feature plan to residential customers who subscribe to Caller ID Call Waiting Call Waiting ID and Call Forwarding for a package price of 10 95 per month In addition all applicable nonrecurring charges will be waived CALLER ID PLUS The Company will offer a feature plan to residential customers who subscribe to Caller ID Call Waiting and Call Waiting ID where available for a package price of 10 74 per month In addition all applicable nonrecurring charges will be waived Grandfathered to existing customers at their present locations AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 20 Original Page 8 PACKAGED SERVICES 20 7 PREPAID LOCAL TELEPHONE SERVICE PLTS A Description Prepaid Local Telephone Service PLTS is a residential payment plan where the customer agrees to pay for service one month in advance Upon establishment of the PLTS plan the customer will be billed for one month service The Company will require payment of these charges prior to establishment of service Thereafter the customer will b
144. ct or indirect to any third party other than the 9 1 1 Customer AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 16 Original Page 11 UNIVERSAL EMERGENCY NUMBER SERVICE 911 16 5 LIABILITY Cont d B The Company shall not be liable for civil damages whether in contract tort or otherwise to any person corporation or other entity for any loss or damage caused by any act or omission by the Company or any of their employees directors officers contractors or agents in the design development installation maintenance or provision of any aspect of 9 1 1 Service other than Company acts or omissions constituting reckless willful and wanton misconduct However in no event shall the Company s liability to any person corporation or other entity for any loss or damage exceed an amount equal to the prorated allowance of the tariff rate for the service or facilities provided to the 9 1 1 Customer for the time such interruption to service or facilities continues after notice by the 9 1 1 Customer to the Company No allowance shall be made if the interruption is due to the negligence or willful act of the 9 1 1 Customer The 9 1 1 Customer shall indemnify and hold harmless the Company from any damages claims causes of action or other injuries whether in contract tort or otherwise which may be asserted by any person business governmental agency
145. ctical by the Telephone Company at charges equivalent to the costs of furnishing such services These special charges will be applicable to such items as engineering and special program development associated with billing and database management Costs as referred to in this section may include but are not limited to a Cost of maintenance b Cost of operation C Depreciation on the cost installed of any facilities used to provide the special service arrangement based on the anticipated useful service life of the facilities with an appropriate allowance for the net salvage d General administration expenses including taxes on the basis of average charges for these items e Any other items or expenses associated with the particular special service arrangement f An amount computed on the cost installed of the facilities used to provide the special service arrangement for return on investment Costs installed mentioned above includes costs of equipment and materials provided or used plus the cost of installing including engineering labor supervision transportation right of way and other items which are chargeable to the capital accounts Special service arrangement rates are subject to review and revisions conditioned upon changing costs CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 16 Original Page 17 UNIVERSAL EMERGENCY NUMBER SERVICE 911
146. ction 20 1st Revised Page 25 PACKAGED SERVICES 20 15 CENTURYLINK BUSINESS BUNDLE A DESCRIPTION CENTURYLINK LOCAL TERMS OF SERVICE CENTURYLINK BUSINESS BUNDLE contains the terms and conditions for CENTURYLINK BUSINESS BUNDLE B RATES AND CHARGES 1 Nonrecurring Charge Activation Fee Per Line 50 00 2 Monthly Rates Per Line Per Location Monthly Rate 7 Initial Bundle 65 00 2 through 10 Bundle 29 99 20 16 SECOND LINE BUNDLE A DESCRIPTION A bundled service offering is available to residential customers with at least one residential one party access line The offering includes an additional residential one party access line with Call Waiting The Company will waive the appropriate nonrecurring charges for residential customers If any required component of the service bundle is discontinued discounts may no longer apply and or all remaining components may convert to the regular monthly rate B RATES AND CHARGES Monthly Rate Residential Bundle 11 95 I Hl Rates for required long distance and or non regulated services apply in addition to the rates for the location portion of this bundled service 1 Promotional rate of 9 95 previously applied Second Line Bundle was available as a promotional offer through December 31 2011 Availability is limited to the lines in service as of that date AR 15 12 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Ar
147. ctive 12 01 2014 Section 5 Original Page 78 MISCELLANEOUS SERVICE ARRANGEMENTS 5 26 TELECOMMUNICATIONS SERVICES PRIORITY Cont d C Provisioning Priority If the customer requires service within a shorter time interval than the Telephone Company can provide and the requested service qualifies for TSP the customer may elect to invoke National Security Emergency Preparedness NSEP Treatment and obtain the appropriate provisioning priority assignment from the TSP Program Office Acceptable assignment code values are E 1 2 3 4 5 and 0 The assignment of the value E denotes Emergency Provisioning and implies the service has the most critical provisioning requirements and the Telephone Company will respond accordingly The Telephone Company will take immediate action to provide the requested service at the earliest possible date The assignment values of 1 2 3 4 and 5 are treated as essential service priorities and the Telephone Company will adjust its available resources to meet the customer s requested due date The value 0 implies no provisioning priority Restoration Priority A TSP authorization code for restoration priority classifies the service as being among the nation s most important NSEP telecommunications services The Telephone Company will restore these services before services without restoration priority assignments in the order of priority assignments Acceptable values are 1 2 3 4 5 or O with the va
148. d 3 When the application of the discount results in a fractional charge the amount will be rounded to the nearest cent 4 Service from coin box telephones The initial and additional period rates shown in E 1 following apply for Station To Station and Person To Person service from coin box telephones a On sent paid calls from coin box telephones the amount to be deposited is the sum rounded to the nearest multiple of 05 of the appropriate service charges initial period rate and additional period rate plus applicable taxes b When the sum of message charge and the applicable taxes is midway between multiples of five cents the next higher multiple shall apply 5 Basic Mileage Initial Period and Additional Period Schedules for Day Evening Night and Weekend Rate Periods Station To Station and Person To Person AR 14 11 MTHM Day Evening Night amp Weekend Rate 1 Minute 1 Minute 1 Minute Mileage Initial Additional Initial Additional Initial Additional Period Period Period Period Period Period 0 8 10 08 0831 0665 0550 0440 9 12 12 10 0997 0831 0660 0550 13 16 15 12 1246 0997 0825 0660 17 21 18 15 1496 1246 0990 0825 22 26 23 18 1911 1496 1265 0990 27 31 23 20 1911 1662 1265 1100 32 41 23 22 1911 1828 1265 1210 42 56 23 23 1911 1911 1265 1265 57 71 23 23 1911 1911 1265 1265 72 87 23 23 1911 1911 1265 1265 88 127 23 23 1911 1911 1265 1
149. d by federal state county and local taxing authorities are in addition to the rates set forth in this Section AR 15 12 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 4 Original Page 2 4 4 4 5 4 6 LOCAL EXCHANGE SERVICE EXTENDED AREA SERVICE EAS A EAS service is provided as listed below Charges for EAS are included in the Access Line Rate as shown on pages 2 and 3 Section V of this tariff From any exchange listed below to any other listed below Mountain Home Cotter Gassville Gamaliel Henderson Lakeview Mallard Point Midway Norfork Tracy Ferry and Whiteville EXTENDED COMMUNITY CALLING A C ECC is available to customers located in the Old Joe Community of Southern Baxter County in which service is provided from the Company s Norfork Exchange Current customers will be offered on a one time basis the right to subscribe to an Extended Community Service optional toll calling plan which will allow customers unlimited calling to the Calico Rock exchange New customers moving into the area will not be offered the plan and any current customer who elects not to subscribe within 60 days of its offering or who later elects to discontinue the plan will become ineligible for the plan Monthly Rate Extended Community Optional Toll Calling 3 00 TELECOMMUNICATIONS SERVICE FUND A Description The Arkansas Deaf and
150. e the Company shall not be liable if changes in any of the equipment operations or procedures of the company utilized in the provision of Dedicated Digital Data Service render any customer premises equipment provided by a customer obsolete or require modification or alternation of such equipment or systems or otherwise affect its use or performance The Company makes no guarantee and assumes no liability for the accuracy performance or non performance of the Dedicated Digital Data Service CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 24 MISCELLANEOUS SERVICE ARRANGEMENTS 5 19 DEDICATED DIGITAL DATA SERVICE C Rates and Charges Nonrecurring Monthly Charges Rates 1 Channel Termination per termination 62 70 2 Channel Mileage Facility per airline mile a 2 4 4 8 9 6 19 2Kbps 2 42 b 56Kbps 64Kbps 4 83 3 Installation per circuit 221 00 4 Bridging 7 85 5 20 HIGH CAPACITY SERVICE A General 1 High Capacity Service consists of Two Point digital channels and equipment which provides for simultaneous two way isochronous transmission at a speed of 1 544 Megabits per second Mbps High Capacity Service may be used to connect a two customer premises b a customer premises and the central office Additional Channel Termination charges Channel Mileage charges and Installation charges will apply whenever a spare channel is con
151. e 7 Burst Size B e 250 Kbps N A 2 00 1 Mbps N A 5 00 8 Subsequent Order Charge CIR B e 20 00 N A AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Effective 12 01 2014 Arkansas Section 21 Original Page 21 FRAME RELAY 21 5 RATES AND CHARGES Continued B Optional Payment Plan OPP 1 Upon request and where available AR 14 11 MTHM Frame Relay UNI Port and Access Line each a 56 64 Kbps b 128 Kops C 256 Kbps d 384 Kbps e DS1 Service Nonrecurring Charge 295 00 395 00 395 00 395 00 395 00 One Year Monthly Rate 105 00 270 00 295 00 345 00 510 00 Three Year Five Year Monthly Monthly Rate Rate 95 00 85 00 248 00 240 00 277 00 260 00 335 00 320 00 490 00 470 00 CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 21 Original Page 22 FRAME RELAY 21 5 RATES AND CHARGES Continued B Optional Payment Plan OPP Cont d 2 Frame Relay UNI Port Only each One Year Nonrecurring Monthly Charge Rate a 56 64 Kbps 80 00 43 00 b 128 Kbps 150 00 75 00 Cc 256 Kbps 150 00 110 00 d 384 Mbps 150 00 150 00 e DS1 Service 395 00 285 00 f DS3 Service 395 00 1140 00 Upon request and where available Three Year Monthly Rate 41 00 70 00 105 00 140 00 265 0
152. e Arkansas Effective 12 01 2014 Section 16 Original Page 23 UNIVERSAL EMERGENCY NUMBER SERVICE 911 16 7 PRIVATE SWITCH PS 9 1 1 SERVICE Cont d G Liabilities I AR 14 11 MTHM The Company s liability for interruption failure errors acts omissions or other occurrences related to PS 9 1 1 Service shall be limited to the same extent as set forth in this tariff regarding 9 1 1 Service in any other applicable section of the Company s tariffs and in statute PS 9 1 1 Service is provided solely for the benefit of the PS Provider The provision of PS 9 1 1 Service shall not be interpreted construed or regarded as being either expressly or impliedly for the benefit of or creating any Company obligation toward any person or legal entity other than the PS Provider The Company s tort liabilities if any to third parties shall be limited to instances in which the Company s conduct constitutes gross negligence or willful or wanton misconduct The PS Provider is solely responsible for the PS End User ALI Record that is transmitted to the database Absent an individual case basis contract to the contrary neither the Company nor any of its employees will have any responsibility or liability whether in an official or unofficial capacity for the loading or updating of any PS database records Neither the Company nor the 9 1 1 Customer will be responsible for the accuracy of the PS End User s ALI Record information beyond assigni
153. e Term Term Year Term Mallard Point 60 00 30 00 25 00 22 50 20 00 Mountain Home Lakeview Midway 70 00 40 00 35 00 32 50 30 00 Tracy Ferry Whiteville Gamaliel Henderson Norfork 80 00 50 00 45 00 42 50 40 00 Customers must also subscribe to the CenturyTel Long Distance LLC Business Unlimited Option 1 long distance plan for each CORE CONNECT 1 line or trunk subscribed 2 AR 14 11 MTHM Deregulated service CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 20 Original Page 15 PACKAGED SERVICES 20 10 CORE CONNECT Cont d E Rates and Charges Con d 2 Core Connect 1 LITE Business Flat Rate One Party or Key Line Service Hunting optional Choice of the following features and services Caller ID with Name Call Forwarding Call Forward Busy Call Forward No Answer Call Forward Remote Access Call Waiting Cancel Call Waiting Call Waiting ID Three Way Calling Call Transfer Call Return Distinctive Ring Message Waiting Indicator Voicemail Per Location Per Month Initial Bundle 2 through 10 bundle Month Exchanges All Terms to Month One Year Two Year Three Term Term Year Term Mallard Point 60 00 30 00 25 00 22 50 20 00 Mountain Home Lakeview Midway 70 00 40 00 35 00 32 50 30 00 Tracy Ferry Whiteville Gamaliel Henderson Norfork 80 00 50 00 45 00 42 50 40 00 g De
154. e can provide up to twenty four B Channels at 64 Kbps Primary Rate Interfaces may be provisioned as one way or two way 3 Primary Rate Channels The initial ISDN PRI Business Service arrangement consists of 24 channels 23 B D with unlimited usage that will allow either voice or data transmission up to 64 Kbps Additional arrangements may be ordered in 24 B Channel or 23 B D Channel increments a Voice calls may be completed to both ISDN and non ISDN lines b Data Transmission on the B Channels will be at 64 Kbps within the switch and between ISDN PRI compatible central offices ISDN PRI interconnection to non ISDN PRI equipped central offices may be potentially subjected to analog transmission or sub rated to 56 Kbps c The customer may choose to subscribe to additional non exchange based services Initial choices for these services will be WATS and 800 888 Service The subscription to these services is in addition to the charges for ISDN PRI Business Service b Each Primary Rate Access Line may be active with a corresponding number of services i e inward outward trunks WATS Lines 800 866 877 888 Service selected The customer may also choose to subscribe to more services than channels The Customer Premises Equipment signals the local central office as to which type of service inward outward trunk WATS Lines 800 866 877 888 Service to access for each call AR 14 11 MTHM CenturyTel of Mountain Home Inc d b
155. e format and procedures established by the Company in the Company s PS ALI ENTRY Users Guide which may be obtained from a Company Account Executive The PS Provider will assign a PS 9 1 1 Site Administrator with responsibility for these tasks The Company will assign a password to the Site Administrator so that only authorized changes will be made to the PS Provider s ALI database at the Company s ALI ENTRY GATEWAY The 9 1 1 Customer is responsible for coordinating with the PS Provider so that the Private Switch is equipped with a minimum of two PS 9 1 1 Service trunks or a quantity that will provide a minimum of P 01 Transmission Grade of Service whichever is the higher standard The 9 1 1 Customer is responsible for dedicated trunking from the PS Provider s serving central office to the PSAP or point of concentration Sublocation information The PS Provider is responsible for assigning and maintaining current the Sublocation information in the PS End User ALI record This Sublocation information will be stored in the 20 character Location Field in the ALI format PS 9 1 1 Service information consisting of the name address and telephone number of the PS End Users is confidential The PS End User forfeits the privacy afforded by nonlisted and nonpublished service to the extent that the telephone number the address and name associated with the originating station location are furnished to the PSAP and to the Company The PS End User with publis
156. e may authorize a disconnect of that line Administrative changes to existing service will be made without charge s to the customer Administrative changes are as follows Change of customer name i e the customer or record does not change but rather the name of record changes its name e g XYZ Company to XYZ Communications Change of customer premises address when the change of address is not a result of a physical relocation of facilities Change in billing data name address or contact name or telephone number Change of customer contact name or telephone number and Change of customer service element identification AR 14 11 MTHM Effective 12 01 2014 CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Section 21 Original Page 7 FRAME RELAY 21 4 RATE REGULATIONS Cont d D Optional Payment Plan OPP 1 AR 14 11 MTHM General a The terms and conditions specified herein are applicable to Frame Relay Service and are in addition to other regulations as specified in this tariff The Frame Relay UNI Port with Access Line the Frame Relay UNI or NNI Port Only rate elements are available under an OPP CIR PVC capacity is not offered under an OPP Digital special access lines and additional features are available at their tariffed rates and regulations as set forth in the National Exchange Carrier Association Access Tariff FCC No 5 Frame Relay OPP rates will not
157. e may request the completion of local intraLATA calls to the telephone number that was provided to that customer on the directory assistance call 2 Terms and Conditions a Directory Assistance Call Completion is available to residence business and Public Access Line customers b Directory Assistance Call Completion can be blocked at the originating customer s request C All Operator Service charges apply as appropriate d There are no call allowances however the charges and call allowances for Directory Assistance are not affected 3 Rates The following rate is in addition to the Directory Assistance charge and any charge for intraLATA toll or any local message charge if applicable Charge Each call completed 0 00 AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 7 MISCELLANEOUS SERVICE ARRANGEMENTS 5 3 OPERATOR ASSISTED LOCAL CALLS A General 1 Operator Assisted Local Calling Service is provided upon customer request in dialing a local number requesting a local Person to Person call billing a local call to a telephone company calling card or to a third number placing a local collect call verifying the status of a line and interrupting a conversation already in progress Operator Assisted Local Calling Charges will not apply in the following situations a For calls to the Company for offi
158. e required to pay one month s service on a monthly basis Once payment for service is received one month s service will be provisioned and is non refundable if the customer cancels service prior to the end of the month No deposits or non recurring charges apply B PLTS is configured as follows N sO ONO W 0 Voice grade residential flat rate line or local measured service line if available All mandatory services including extended area service expanded local calling etc all tariffed charges applicable Tone Dialing Tariffed tone dialing touch tone charges are applicable Ability to dial 911 Ability to report service problems seven days a week Ability to dial CenturyTel Customer Service Primary directory listing nonpublished nonlisted available at tariffed charges Access to Directory Assistance Toll blocking usage sensitive services blocking tariff charges applicable Call Waiting Caller ID and Call Forwarding included C Customers who are unable to pay the required charges to maintain their present service may activate a PLTS plan but may be required to agree to a repayment plan for their current charges D New customers who do not qualify for service due to a poor credit history may subscribe to PLTS E The monthly rate for PLTS shall be in addition to any surcharges and fees established or authorized by a government entity including but not limited to 911 subscriber line charge sales t
159. e three levels of Operator Assistance service They are a Non automated Non automated service is where the person originating the call dials zero and the operator dials the number and collects billing information for completion of the call Non automated service includes service that is not fully automated or semi automated When an operator re establishes a non automated call which has been interrupted due to a problem on the network after the called number has been reached no additional operator service charge shall apply Semi Automated Semi automated service is where the person originating the call dials zero or 1 calls from pay telephones then dials the desired telephone number and the operator collects billing information for completion of the call When an operator re establishes a semi automated call which has been interrupted due to a problem on the network after the called number has been reached no additional operator service charge shall apply Fully Automated Fully automated service is where the person originating the call dials zero then dials the desired telephone number and then dials the service selection codes as instructed by the automated billing equipment and the call is completed without the assistance of an operator Telephone Company CenturyTel of Mountain Home Inc d b a CenturyTel AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective
160. ection 5 Original Page 34 MISCELLANEOUS SERVICE ARRANGEMENTS 5 21 ADVANCED DIGITAL SERVICE ADS Cont d Primary Rate Interface PRI G Charges and Rates Install Monthly Charge Charge 12 Month 36 Month 60 Month 1 ADS PRI Access Line each 1 765 00 527 30 517 30 507 30 497 30 2 Optional a D Channel Backup each 210 00 130 00 125 00 120 00 115 00 b System Inter Communication Service Per B Channel Switched Data Voice 150 00 35 00 Cc Call By Call for FX each 75 00 25 00 d Call By Call for Tie Lines each 75 00 25 00 e Network Ring Again Per ADS PRI Equipped 300 00 75 00 72 50 70 00 67 50 Effective March 24 2011 this service is limited to existing facilities in service at existing locations for current customers Current customers may migrate existing services to Integrated Services Digital Network Primary Rate Interface ISDN PRI Business Service at any time without incurring any Nonrecurring Charges or Service Charges TDP customers may migrate existing services without incurring termination liability charges when they select a commitment period equal to or greater than the length of time remaining under their existing TDP AR 14 11 MTHM Effective 12 01 2014 CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Section 5 Original Page 35 MISCELLANEOUS SERVICE ARRANGEMENTS 5 21 ADVANCED DIGITAL SERVICE ADS Cont d Primary Rate
161. edness NSEP Service User Manual dated May 5 2000 prescribes specific conditions which warrant TSP Treatment and related procedures AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 80 MISCELLANEOUS SERVICE ARRANGEMENTS 5 26 TELECOMMUNICATIONS SERVICES PRIORITY Cont d F Obligations of the Telephone Company The Telephone Company will allocate resources to ensure best efforts to provide National Security Emergency Preparedness NSEP services by the time required The Telephone Company will work TSP System services in the order of their priority level assignments The priority sequence is as follows Restore TSP services assigned restoration priority 1 Provision TSP services assigned restoration priority E Restore TSP services assigned restoration priority 2 3 4 or 5 and Provision TSP services assigned provisioning priority 1 2 3 4 or 5 The Telephone Company will work cooperatively with other providers of TSP service when only a portion is provided by the Telephone Company to ensure end to end service Additionally TSP System service will be provided in accordance with the guidelines set forth in NCS Handbook 3 1 2 Telecommunications Service Priority TSP System for National Security Emergency Preparedness NSEP Service Vendor Handbook dated December 10 2000 Rates and Charges The following
162. elephone network This protocol is more advanced than the standard ISDN PRI protocol Most CPE is capable of using the ISDN 2 Protocol Network Ring Again Enables the customer to complete calls to a busy station without continually redialing Certain equipment restrictions may apply 5 Service Components a Each ISDN PRI Business Service arrangement consists of the following functional components Primary Rate Access Line Primary Rate Interface Primary Rate Channels 1 Primary Rate Access Line Provides a four wire access loop from the customer premises to the serving central office The transmission via this loop supports Clear Channel Capability One Primary Rate Access Line is provided for every 24 channels AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 45 MISCELLANEOUS SERVICE ARRANGEMENTS 5 21 ADVANCED DIGITAL SERVICE ADS Cont d Primary Rate Interface PRI H Integrated Services Digital Network Primary Rate Interface ISDN PRI Business Service Cont d 5 Service Components Cont d a Each ISDN PRI Business Service arrangement consists of the following functional components Cont d 2 Primary Rate Interface Provides the multiplexing to support up to twenty three 23 B Channels at 64 Kbps and one 1 D Channel for signaling also at 64 Kbps When NFAS is ordered the Primary Rate Interfac
163. eligible the customer must be subscribed to any business local exchange service and must agree to retain the service s for one year after receiving the bill credit Eligible customers who are subscribed to any local exchange service will receive a 5 00 per line bill credit for six months when they agree to retain their service s for a minimum of twelve additional months or will receive a 5 00 per line bill credit for twelve months when they agree to retain their service s for a minimum of twenty four additional months Customers may receive the credits for a maximum of ten lines Eligible customers who are subscribed to any bundled service will receive a 10 00 bill credit per bundle for six months when they agree to retain their bundled service s for a minimum of twelve additional months or will receive a 10 00 bill credit per bundle for twelve months when they agree to retain their service s for a minimum of twenty four additional months Customers may receive the credits for a maximum of ten bundles The credits will begin appearing on customer bills the first month bill following the customer s acceptance of this program The benefits awarded under this program may be combined with the benefits of other currently available programs or promotions If the customer discontinues service s prior to the twelve or twenty four month commitment period the credits issued under this promotion will be rescinded and charges for the credit amounts
164. enance of the TSP System This monthly rate only applies for all restoration circuits or lines Monthly Rate Per Access Line Circuit 5 00 CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 82 MISCELLANEOUS SERVICE ARRANGEMENTS 5 27 RESIDENCE CUSTOMER REFERRAL PROGRAM A Terms and Conditions Existing residence customers may be eligible for a one time 50 bill credit when they submit a referral via the Company s Internet website that results in the establishment of a new customer account for service that includes residential local exchange service To be eligible referred customers must establish a new customer account for service that includes residential local exchange service and provide the Company with the billing account number of the Company s existing referring customer who generated the on line referral under this program Once confirmed this one time 50 bill credit will be applied to the referring customer s account within sixty days This bill credit is limited to one bill credit per customer referral and unused credits will roll over to future months Each customer is limited to a maximum of 600 in referral credits per calendar year New residence customers may be eligible for a 10 bill credit for six consecutive months To be eligible referred customers must establish a new customer account for service that includes residential lo
165. endent of and not electrically acoustically or inductively connected to the conductors in the communications path of the telecommunications system Authorized Protective Connecting Module A protective unit designed by the Telephone Company and manufactured under the control of Telephone Company quality assurance procedures which unit is to be incorporated in a conforming answering device Bill to Third Number Service Denotes a billing arrangement by which a message may be charged to an authorized service point as determined by the Telephone Company other than the service point originating the message or the service point where the call is terminated Billed Number Screening Denotes an arrangement whereby at the time of message origination Bill to Third Number or Collect calls are screened for customer preauthorized or Company directed non acceptance Screening is based on the billed to number Call Forwarding Denotes that feature whereby a call placed to a customer s telephone number in one exchange the Call Forwarding location is automatically forwarded by Telephone Company serving office equipment on a Long Distance Message Telecommunications Service basis only to a service point designated by said customer in another exchange Provision of Call Forwarding is subject to availability of service components Communications Systems Channels and other service components which are capable when not connected to the Telecommunications
166. enturyLink Local Terms of Service Arkansas Effective 07 01 2015 Section 21 1 Revised Page 3 21 2 21 3 21 4 FRAME RELAY SERVICE PROVISIONING Cont d A customer subscribing to a FRS port or port with access line will be referred to as the Controller of the Frame Relay Port A separate entity may subscribe with written authorization from the Controller to a PVC which allows communication between entities A disconnect of a PVC does not result in the disconnect of the underlying access line and port Only the Controller may order the disconnect of the Frame Relay Access Service Both customers must have a Frame Relay Service The Controller of each Frame Relay Access Service must have written permission from the Coniroller s of each of the Frame Relay Services to which a PVC is requested The Frame Relay Port with CIR PVC capacity may be ordered and billed separately from an associated frame relay port and PVC and can have different customers as Conirollers The Committed Information Rate CIR and Excess Burst Size B e are traffic management parameters that allow the customer to fine tune implementation of Frame Relay Service Occasionally in order to perform software updates and other maintenance it may be necessary to take the Frame Relay Switch out of service during the predetermined maintenance window of 12 01 a m 6 00 a m In these cases all attempts will be made to notify the customer in advance as to the time
167. eridian Switched Network directly into the DMS 100 ISDN node and gain access to network facilities without attendant assistance Preset Conference This feature allows a Meridian Digital Centrex station trunk or Attendant Console to establish a preset conference by dialing a specific directory number DN SMDR Record Output This feature provides a Station Message Detail Report SMDR formatted type record of chargeable and non chargeable calls for each customer group Call types and other message detail information can be specified for recording at the customer group level Station Activation of Call Forward Busy Call Forward Don t Answer This feature enables 500 2500 set and Meridian Business Set users to activate and deactivate Call Forward Busy and Call Forward Don t Answer from their sets by using dialed feature access codes Time of Day Routing This feature enables cost effective use of facilities by allowing or denying route choices based on the time of day This feature is available only where technically feasible and where facilities permit CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 13 Original Page 9 CENTREX SERVICE 13 3 Feature Packages Cont d The following list itemizes standard packages for Centrex Features may vary depending on the serving central office and software upgrades D Package 4 Digital Centrex MBS Set
168. ersal Emergency Number Service also referred to as 911 Service is a telephone exchange communication service whereby a Public Safety Answering Point PSAP designated by the customer may receive telephone calls dialed to the telephone number 911 911 Service includes lines and equipment necessary for the answering transferring and dispatching of public emergency telephone calls originated by persons within the serving area who dial 911 B 911 Service is offered subject to availability of facilities C The 911 customer may be a municipality or other state or local governmental unit or an authorized agent of one or more municipalities or other state or local governmental units to whom authority has been lawfully delegated The customer must be legally authorized to subscribe to the service and have public safety responsibility by law to respond to telephone calls from the public for emergency police fire or other emergency services within the telephone central office areas arranged for 911 calling D Four types of 911 Service are offered B911 C911 D911 and E911 16 2 DEFINITION OF TERMS Administrative Site A location at which the responsibility for administration of end user records associated with one or more private switches is maintained This location has the capability of creating and conveying Private Switch PS End User information to the Company s ALI ENTRY GATEWAY The Private Switch PS 9 1 1 Site Administrator is responsible fo
169. ervice 18 2 CENTURYTEL OF MOUNTAIN HOME INC EXTENDED COMMUNITY SAVE CALLING SCOPES Originating Extended Exchange Zone Community Norfork Calico Rock Lake View Bull Shoals AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 19 Original Page 1 DISCONTINUED SERVICES DIGITAL CENTREX 19 1 DIGITAL CENTREX SERVICE Effective on the Commission approval date of this tariff sheet the following Centrex offering is discontinued Term contracts will be honored through their term Customers may move add and change station lines and optional features at existing service locations through the term of their contract Upon expiration of the contract customers must convert their service to CenturyTel s current Centrex offering or discontinue their Centrex service A General 1 AR 14 11 MTHM Centrex is a Central Office based flat rate business communications service that provides capabilities similar to those offered on a Private Branch Exchange but without requiring switching equipment on the customer s premises Centrex integrates all of a business residence customer s lines into a single telecommunications system Centrex is a local exchange telecommunication service provided from suitably equipped Telephone Company Central Offices with available outside plant Centrex permits the direct dialing between lines connected to the service and the di
170. ervice period for CORE CONNECT Customers who discontinue services within thirty days after establishment of service will be charged only for the number of days CORE CONNECT was in service Early termination liability charges for customers who subscribe to CORE CONNECT under a Term Discount Plan are as specified in C following 4 CORE CONNECT lines cannot terminate into a PBX or other line trunking device except as otherwise indicated herein 5 Components of CORE CONNECT will be converted to ala carte rates for the remaining services if customers remove any of the qualifying services 6 All terms and conditions specified elsewhere for the respective services features requested as part of this plan shall apply 7 Services selected as part of this plan can only be provided where technically available and compatible with other services the customer may choose to order 8 CORE CONNECT cannot be combined with any other discounts unless otherwise specified 9 This plan is not available to customers who are or become toll restricted Service Connection Charges will not apply for those existing lines converted in place to business exchange service due to company initiated toll restrictions Such customers will not be permitted to re enroll in this plan until such time as all associated unpaid balances are satisfactorily paid in full AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas
171. etwork elements are in jeopardy The Company will perform this type of maintenance at its discretion Due to the nature of demand maintenance prior notification may not be possible however the customer will be informed when the maintenance has been completed n One Directory Listing will be provided per D Channel Additional Directory Listings are available as specified in Section VI of this tariff AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 40 MISCELLANEOUS SERVICE ARRANGEMENTS 5 21 ADVANCED DIGITAL SERVICE ADS Cont d Primary Rate Interface PRI H Integrated Services Digital Network Primary Rate Interface ISDN PRI Business Service Cont d 2 Regulations Cont d O Relocation of an ISDN PRI Business Service arrangement to a new location with the same building or to a different location within the same central office serving area is considered a move and a Move Change Charge will apply for each ISDN PRI Business Service arrangement that is relocated Customer requested moves to a location in a different central office serving area are treated as disconnections at the existing location and service establishment charges will apply for each ISDN PRI Business Service arrangement established at the new location 3 Definitions a B Channel A bi directional synchronous channel capable of supporting 64 Kbps
172. f hook to maintain connections The transmission may vary depending on the distance and routing necessary therefore transmission may not meet normal standards 3 Way Calling is also available on a usage sensitive basis The rates and conditions for Usage Sensitive 3 Way Calling appear in Section XVI Sheet 17 Sheet 18 and Sheet 19 Wake Up Service Permits the customer to program a request for a wakeup call to ring at a preset time within the next 24 hours Wake Up Service is activated or deactivated by dialing appropriate codes Outbound Call Block Feature Blocks all outbound dialing with the exception of abbreviated dialing for 911 Emergency Reporting Services and 711 Service for Telecommunications Relay Services In addition all pay per use features are blocked All other Custom Calling Services and Advanced Calling Services are prohibited with the use of this feature and lines equipped with this feature will not have a directory listing This feature is subject to the availability of facilities and is only available to flat rate business and residence Individual Line Local Exchange Service customers CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 14 Original Page 4 CUSTOM CALLING SERVICES 14 2 CONDITIONS A Custom Calling Services will be provided in connection with individual and multi line residence and business lines Party line and trunk facilities cust
173. f such equipment or system or otherwise affect its use or performance In such instance and when known in advance the Company will notify customers of such changes The Telephone Company makes no guarantee and assumes no liability for the accuracy performance or non performance of the Switched Data Service Switched Data Service is not available for resale of service Switched Data Service is offered on a tone signaling basis only Vacation Service is not available for Switched Data Service The minimum billing period for Switched Data Service is one month Charges for Switched Data Service do not include equipment or other facilities which may be required at the customer premise and which must be compatible with company facilities C Rates and Charges 1 AR 14 11 MTHM Service Connection Charges In addition to the Line Connection Charge found below a Service Order Charge as specified in SECTION VII of this tariff applies Line Connection Charge 50 00 Monthly Rates Switched Data Line 45 00 Local Usage per minute 0392 Toll calls placed by the Switched Data Service line will be billed the appropriate message telecommunications service charges CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 22 MISCELLANEOUS SERVICE ARRANGEMENTS 5 18 JOINT USER SERVICE A General 1 Joint User Service is not available for new installatio
174. f the installment payment amounts when due the unpaid balance will be immediately due and payable and service will be subject to suspension in accordance with the provisions of the Commission s General Service Rules 4 Upon termination of the service all installment payment amounts then outstanding become due 6 4 LINK UP Effective April 1 2012 Link Up is eliminated pursuant to the FCC s Lifeline and Link Up Reform and Modernization Report and Order and Further Notice of Proposed Rulemaking WC Docket No 11 42 FCC 12 11 rel Feb 6 2012 AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 05 01 2015 Section 7 1st Revised Page 1 Deletes Pages 2 through 8 CONSTRUCTION CHARGES APPLICABLE UNDER SPECIAL CONDITIONS 7 1 CONSTRUCTION CHARGES Charges applicable under special conditions are located at SPECIAL CONSTRUCTION AND PROVISION EXTENSION OF FACILITIES AR 15 04 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 8 Original Page 1 CONNECTION WITH CUSTOMER PROVIDED EQUIPMENT 8 1 GENERAL A Customer provided circuitry and terminal equipment may be connected at the customer s premises to facilities furnished by the Company for use with individual line exchange service in compliance with Part 68 Subpart B of the Federal Communication Commission Rules and Regulations
175. feature may impact the use of Shared Call Appearance in certain Central Offices Shared Call Appearance provides the capability to terminate telephone numbers from one ADS station to another These numbers will be configured in a Single Call Arrangement SCA SCA allows only one set to be active either originating or terminating on the Shared Call Appearance at any given time Manual Exclusion capabilities are available in this arrangement Three Way Conference Calling permits the customer to add a third party to an established connection without the aid of an operator The quality of transmission on three way calls may vary depending on the distance and routing necessary to complete the call Effective 12 01 2014 CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Section 5 Original Page 56 MISCELLANEOUS SERVICE ARRANGEMENTS 5 22 ADVANCED DIGITAL SERVICE ADS Cont d Basic Rate Interface BRI B Service Descriptions Cont d 1 AR 14 11 MTHM Circuit Switched Voice Service per B Channel Cont d b Optional Circuit Switched Voice Features 1 Additional Call Offering provides notification to an ADS user that a call directed to that user is present at the service switch even though no B Channel can be allocated for the call Once notified the user may free up a B Channel by clearing another call or placing another call on hold in order to accept the addition
176. ffered with Advanced Digital Centrex Service CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 70 MISCELLANEOUS SERVICE ARRANGEMENTS 5 23 ADVANCED DIGITAL CENTREX ADC Cont d E Advanced Digital Centrex Lines Charges and Rates ADC Lines Charges and Rates include standard Centrex features on each main station line Call Transfer Individual All Calls Direct Inward Dialing Direct Outward Dialing Station to Station Dialing Three Way Calling Touch Tone The following package of standard feature capabilities may be activated for individual lines in the system Call Forwarding Busy Line Call Forwarding Does Not Answer Call Forwarding Variable Call Hold Call Waiting Terminating Group Intercom Hunting Permanent Hold Ring Again Speed Calling Short List AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 71 MISCELLANEOUS SERVICE ARRANGEMENTS 5 23 ADVANCED DIGITAL CENTREX ADC Cont d F Advanced Digital Centrex Services Charges and Rates ADC Services are described in this section Advanced Digital Centrex ADC Services Optional Features are specified in Optional Circuit Switched Voice Features Standard features do not apply The ADC Basic Rate Access Line Charge is in addition to the applicable charges given below for Circuit S
177. figured as a let to the customer designated premises AR 14 11 MTHM Effective 12 01 2014 CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Section 5 Original Page 25 MISCELLANEOUS SERVICE ARRANGEMENTS 5 20 HIGH CAPACITY SERVICE Cont d B Regulations 1 2 AR 14 11 MTHM The regulations specified herein are in addition to the applicable regulations specified in this and other tariffs of this Company Termination Charges a When service is terminated by the customer or by the Telephone Company for any reason for which it may terminate such service under the provisions of this tariff prior to the expiration of the initial contract period the following termination charges apply in addition to all charges due for the service which has been furnished 1 Contract Period of One Month In the case of services for which the initial contract period is one month the termination charges will be charges due for the unexpired portion of a twelve month period Availability of Service a High Capacity Service can only be provided from central offices equipped for appropriate digital transmission b same building or continuous property on a cost incurred basis Provision of Service a High Capacity Service is available only on a two point basis b Performance Criteria i High Capacity service is designed to provide an average performance of at least 95 error f
178. first issuance of a directory in which a requested change may be published or until telephone service is discontinued Billing for such services will be discontinued with the last regular bill dated before the issuance of the directory in which the change is made CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 2 13 2015 Section 5 1 Revised Page 3 MISCELLANEOUS SERVICE ARRANGEMENTS 5 1 DIRECTORY LISTINGS Cont d B Conditions Cont d 16 20 Extra lines of information which are not required by the Telephone Company in order to efficiently handle telephone traffic are not included in the regular charges for service Regular extra listing rates apply to the listing of office hours or other information desired by the customer in connection with his listing A phrase directing the method of calling when a PBX operator is not on duty may be listed in the directory at extra charges whenever night connections are provided The charge for additional alternative extra lines or non published listings begin on the day the information records are posted The length of contract period for directory listings where the listing actually appears in the directory is the directory period The directory period is from the day on which the directory is distributed to the customers to the day the succeeding directory is distributed to the customers unless the listing no longer serves the
179. for approximately 4 miles to the SE corner of Section 21 Thence West along the South line of Section 21 for approximately 1 mile to the NE corner of Section 29 thence South along the East line for approximately 1 mile thence West along the South line for approximately 1 mile to the NE corner of Section 31 Then South along the East line of Section 31 for 1 mile to the Izard and Baxter County line T18N R11W Then West along said County line to the SW corner of Section 31 Then South along said County line for approximately 2 1 2 miles to the center of White River then West along the center line of said river for approximately 4 miles to the East Section line of Section 32 T18N R12W of Baxter County Then South approximately 1 1 2 miles to the SE corner of the NE 1 4 of Section 5 T17N R12W Then turn West along the South line of the North 1 2 of sections 5 and 6 for approximately 2 miles to a point on the East Section line of Section 1 T17N R18W Then turn South along the East Section line for approximately 1 12 miles to the SE corner of Section 12 Then West along the South Section line for approximately 6 miles to the SW corner of Section 7 and being a point on the Marion and Baxter County line Then in a Northerly direction following said County line for approximately 7 miles to the intersection of the centerline of the Buffalo River with the centerline of the White River thence with the meandering centerline of the White River in a No
180. forth in Section 4 of this tariff ISDN PRI Business Service and its optional features and functions are provided within a LATA from central offices where appropriate ISDN facilities are available as determined by the Company Service inquiries will be necessary to determine availability Charges Applicable Under Special Conditions may apply as specified in Section VIII of this tariff CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 37 MISCELLANEOUS SERVICE ARRANGEMENTS 5 21 ADVANCED DIGITAL SERVICE ADS Cont d Primary Rate Interface PRI H Integrated Services Digital Network Primary Rate Interface ISDN PRI Business Service Cont d 2 Regulations a The customer is responsible for providing Customer Premises Equipment CPE that is compatible with ISDN PRI Business Service b The Company shall not be responsible if changes in any of the equipment operations or procedures of the Company utilized in the provisioning of ISDN PRI Business Service render any facilities provided by the customer obsolete or require modification or alteration of such equipment or system or otherwise affect its use or performance C Digital transmission rates at speeds less than those indicated may be accomplished as a function of the particular CPE furnished by the user d Vacation Number Reservation as defined in Section VI is not available for ISDN PRI
181. from one location to another Central office reconnects are defined as customer requests for service that do not require any physical work beyond the Company s central office CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 6 Original Page 2 SERVICE CONNECTION CHARGES 6 2 SERVICE CHARGE FOR CONNECTION MOVE OR CHANGE OF SERVICE B Rates Nonrecurring Business Residence 1 Service Ordering Charge 10 00 5 00 2 Central Office Line Connection Charge 13 75 13 75 3 Premise Visit Charge 13 75 13 75 6 3 PAYMENT OF INSTALLATION CHARGE A Business 1 For business customers non recurring Service Connection Charges as specified in this section of the tariff are due in full upon the establishment of service B Residential 1 Single line residential customers may elect to pay these charges in consecutive equal monthly installments over a period of six 6 months at the option of the customer if the total installation charges exceed one hundred dollars 100 and if the total installation charges exceed fifty dollars 50 00 but do not exceed one hundred dollars 100 the residential customer shall at the option of the customer be billed in equal monthly installments over a period of three 3 months 2 The installment payment plan is not available for deposit amounts associated with contributions in aid of construction 3 In the event a customer fails to pay any o
182. fter four seconds Busy Override This feature enables an ISDN terminal user to gain access to a busy terminal by pressing the Busy Override feature activation key Call Back Queuing This feature allows a station user encountering an all trunks busy condition the option of being notified when a trunk becomes idle and then being automatically connected to the called number Call Forward of DN s on a per Key Basis This feature enables each directory number DN assigned this feature to be forwarded to a different DN and destination Fast Transfer Single Button Transfer This feature which provides Transfer on Release capability speeds up call handling of calls by reducing the number of keystrokes needed to transfer a call and by eliminating the need to first conference the call This feature is available only where technically feasible and where facilities permit AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 13 Original Page 11 CENTREX SERVICE 13 3 Feature Packages Cont d The following list itemizes standard packages for Centrex Features may vary depending on the serving central office and software upgrades E Package 5 Digital Centrex Advanced MBS Set Package Cont d This Package may be added to Packages 1 2 or 3 and includes the features listed in Package 4 plus the following additional features 6 AR 14
183. g Charge is applicable per customer request per due date per premises Where both business and residence service is furnished on the same premises the per customer request treatment is applicable separately for each service However when multiple service orders are required for Company reasons only one Service Ordering Charge applies b Central Office Line Connection Charge work associated with arranging an exchange line to provide service between the central office and the customer s premise and or other premises where the service is to be terminated C Premise Visit Charge when it is necessary to travel to the customer s premises one Premise Visit Charge is applicable per customer request per due date per premises However in the instance of a trouble report the Company shall test the local loop up to the standard network interface at no charge pursuant to the Special Rule Telecommunications 4 05 The charges specified herein do not contemplate work begun being interrupted by the customer If the customer interrupts work once begun a charge in addition to the specified charges will be made equal to the additional cost involved For active duty members of the United States military and their dependents with valid military ID cards all service charges typically applicable to central office reconnects will be waived when establishing local exchange access line service or transferring existing local exchange access line service
184. g calls enhancing the functionality of NBAS Call Waiting Originating This feature allows an originating line to impose a call waiting tone automatically on a busy called line that is in the customer group Call Waiting 3 Way Conference Capability This enhancement to Call Waiting allows an incoming call waiting caller to be conferenced into the existing two party call Conference Hold This feature allows the transferring party to talk privately with a destination before establishing a conference call or transferring a call Conference 6 Port Call This feature allows attendants and or station users to establish conference calls of up to 6 participants Other participants may be internal or external to the system This feature is available only where technically feasible and where facilities permit AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 13 Original Page 6 CENTREX SERVICE 13 3 Feature Packages Cont d The following list itemizes standard packages for Centrex Features may vary depending on the serving central office and software upgrades B Package 2 Digital Centrex Standard Package Cont d This Package includes all features listed in Package 1 plus the following features 13 20 21 AR 14 11 MTHM Consultation Hold This feature allows the transferring party to talk privately with the desti
185. ge 2 PAYPHONE SERVICE 17 1 PAYPHONE SERVICE Cont d B Responsibility of the Customer 1 The customer for the purposes of this tariff is defined as the person subscribing to payphone service The customer shall be responsible for the installation operation and maintenance of the customer provided instrument plus all ancillary equipment such as booths shelves lighting directories etc used in connection with this service The customer is responsible for complying with the requirements set forth in the Americans with Disabilities Act of 1990 The customer shall be responsible for the payment of charges for all local and toll messages originating from or accepted at this type of service including any Directory Assistance Calls The Customer is responsible for any federal state or local taxes on the Customer Owned Pay Telephone or calls made from that phone The customer provided instrument must be registered in compliance with Part 68 of the FCC s Registration program Customers who elect not to subscribe to Selective Class of Call Screening will be fully responsible for all calls billed to customer s payphone access line The Telephone Company shall have no responsibility to adjust any such charges and or release customer from paying any such charges Customer will hold the Telephone Company harmless from and against any liability or loss resulting from all calls billed to customer s exchange access line The custo
186. harge for full service before the service can again be put on Vacation Number Reservation Conditions 1 Telephone service will be completely disconnected during the period of Vacation Number Reservation there will be no dial tone 2 If the customer has not requested that the service be restored after nine 9 months of Vacation Number Reservation the service will revert back to the standard rate however full service dial tone will not be restored until the customer requests such by contacting the Telephone Company The customer will be notified of the date of the discount expiration in advance 3 There will be no charge to activate Vacation Number Reservation Applicable nonrecurring charges will apply each time Vacation Number Reservation is restored to full service Rates The charge for Vacation Number Reservation is Fifty 50 percent of the regular flat rated monthly access line rate AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 77 MISCELLANEOUS SERVICE ARRANGEMENTS 5 26 TELECOMMUNICATIONS SERVICES PRIORITY A Description of the Service The TSP System is a service that provides for the priority provisioning and or restoration of National Security Emergency Preparedness NSEP telecommunications services The TSP System applies only to NSEP services includes local exchange service Foreign Exchange Serv
187. he OPP arrangement without penalty or liability Credit of Termination Liability Credit of termination liability charges for Frame Relay services may be applicable in the case of re establishment of similar Frame Relay Service of equal to or higher speeds with six months of termination for the same length of the OPP The amount of credit will be one sixth of the penalty times the number of months service is re established until the sixth month CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Effective 07 01 2015 Section 21 1 Revised Page 11 21 5 RATES AND CHARGES FRAME RELAY Effective July 1 2015 month to month service is discontinued for all existing customers and is not available to new customers Customers with an existing Term Discount Plan may retain their service until the expiration of that Term Discount Plan Existing Term Discount Plans are not renewable A Standard Arrangements e Frame Relay UNI Port and Access Line each 56 64 Kbps Nonrecurring Monthly Charge Rate 295 00 110 00 256 Kbps Nonrecurring Monthly Charge Rate 395 00 330 00 DS1 Service Nonrecurring Monthly Charge Rate 395 00 530 00 Upon request and where available AR 15 07 MTHM 128 Kbps Nonrecurring Monthly Charge Rate 395 00 300 00 384 Kbps Nonrecurring Monthly Charge Rate 395 00 365 00 CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Ar
188. he South line of Sections 5 and 6 in T19N R12W and Section 1 in T19N R13W for approximately 2 miles to the East line of the West 1 2 of Section 12 thence South along said 1 2 Section line for approximately 1 2 mile to the SE corner of the NW of Section 12 thence West along the South line of said 1 4 Section for approximately 1 2 mile to the West line of Section 12 thence North along said Section line to the South line of Section 2 thence West along the South line of Section 2 for approximately 3 4 mile to the East line of the West 1 4 of Section 2 Then turn North along said 14 1 line for approximately 2 1 2 miles to the NW corner of the NE 1 4 SW 1 of Section 26 thence East along the North line of said 4 1 4 for approximately 1 4 mile to the SW corner of the NE 14 of Section 26 Then North along the West line of said 1 4 for approximately 1 miles to the NW corner of the SW 1 4 SE 1 4 of Section 14 T20N R13W in Baxter County Arkansas and being the point of beginning Base Rate Area Base Rate Area is mile radius from Mallard Point central office located in Baxter County Arkansas AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 22 Original Page 5 LEGAL DESCRIPTIONS AND BASE RATE AREAS 22 5 MIDWAY EXCHANGE A Legal Description Exchange Service Area Enclosed by the following boundary Beginning a
189. he call is being forwarded The transmission may vary depending on the distance and routing necessary therefore transmission may not meet normal standards Call Forwarding is also available on a usage sensitive basis The rates and conditions for Usage Sensitive Call Forwarding appear in Section XVI Sheet17 Sheet 18 and Sheet 19 following Call Forward Busy This feature automatically transfers incoming calls to a pre designated telephone number when the primary line is busy This service is fixed by the Company to be active or can be activated and deactivated by the customer Once activated Call Forwarding Busy is in effect any time an incoming caller encounters a busy line A subscriber can change the forward to numbers at their discretion without contacting the Company Call Forward No Answer This feature automatically transfers incoming calls to a pre designated telephone number when the primary line is not answered after a specified number of rings This service is fixed by the Company to be active or can be activated and deactivated by the subscriber Once activated Call Forward No Answer remains in effect any time an incoming call is not answered after the specified number of rings A subscriber can change the forward to numbers at their discretion without contacting the Company Call Forward Remote Access Allows activation and deactivation of Call Forwarding from another telephone served by the same central office The remote act
190. he customer D Rates 1 Reconnect existing service each account provided equipment is utilized without change in type or location a Private Lines a reconnection charge of a Service Ordering Charge and a Central Office Line Connection Charge will apply 12 9 INTEREST CHARGE ON DELAYED PAYMENT AGREEMENTS A The Company may charge interest on delayed payment agreements equal to the interest rate set by the Commission annually for customer deposits 12 10 MAINTENANCE OF SERVICE CHARGE a k a TROUBLE ISOLATION CHARGE A Due to impairment of service caused by customer provided equipment or facilities Business Residence 20 00 20 00 1 20 00 rate for first hour 10 00 each additional hour per visit Applicable Service Connection Charges will also apply as set forth under Service Charges Section VII 2 Maintenance of Service Charges a k a Trouble Isolation Charges for individual business and residence lines trunks will not exceed 85 00 per service call This charge does not apply where the customer has no means of testing to determine the source of the service problem AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 11 22 2015 Section 12 1st Revised Page 3 CHARGES RELATED TO CUSTOMER ACTIVITY 12 11 COLLECTION FEE A The Company does not suspend service at the customer s premises therefore no collection fee is applicable 12 12
191. he equipment listed below is designed with an extra sensitive receiver primarily for use by the hard of hearing B Rates Monthly Installation Rate or Move Charge 1 Impaired Hearing Device 0 75 5 00 AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 20 MISCELLANEOUS SERVICE ARRANGEMENTS 5 16 FIRE REPORTING EQUIPMENT A Fire Reporting Service is furnished in the interest of the public safety by means of equipment located in a central office of the company through which any exchange customer may make an announcement to several exchange stations simultaneously Monthly Rate Fire Number 1 Party Business Access Line Fire Line per line equipped 2 00 5 17 SWITCHED DATA SERVICE A General 1 Switched Data Service is a usage sensitive digital central office switched service designed to provide access connectivity for data transport to users who do not require full time point to point dedicated services This service provides for a connection capable of up to 64 Kbps digital transmission between the customer location and a suitably equipped end office via two wire customer loops Switched Data Service provides asynchronous data access at speeds from 300 bps through 19 2 kbps and synchronous data access at speeds from 1200 bps through 64 kbps The availability of all data transmission speeds up to 64 kbps depends on the techni
192. he extent of such change AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 2 Original Page 2 2 4 2 5 2 6 2 7 GENERAL TERMS AND CONDITIONS PROVISION OF EQUIPMENT A Generally all equipment necessary for the provision of any given service will be furnished and owned by the customer except where the Company continues to lease equipment on a deregulated basis Customer owned terminal equipment and communications system may be connected with the facilities furnished by the Company pursuant to the provisions of this tariff In these instances the Company will take all reasonable precautions to assure that the telecommunications network is not exposed to harmful or hazardous voltages as a result of interconnection with customer owned equipment RESPONSIBILITY FOR CHARGES A B The customer is responsible for all charges arising out of the use of or in conjunction with any services furnished to him by the Company including collect toll messages which have been accepted at the customer s telephone number Monthly recurring charges will be billed in advance and toll charges are billed in arrears CANCELLATION OF APPLICATION FOR BASIC SERVICE A When the customer cancels an application for service prior to the start of installation of service or prior to the start of special construction no charge applies When installati
193. he monthly rates include the Local Exchange Service EAS and features only These rates do not include the monthly charges for HSI or for the qualifying long distance plan if applicable Service Charges as described in Section 6 apply for new and additional CORE CONNECT lines and moves of existing lines Service Charges may be waived for customers who move services from another telecommunications service provider to CORE CONNECT under a one two or three year TDP Service Charges do not apply when CORE CONNECT replaces existing Local Exchange Service Service Charges do apply when Customers request a change from CORE CONNECT back to Local Exchange Service CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 20 Original Page 14 PACKAGED SERVICES 20 10 CORE CONNECT Cont d E Rates and Charges 1 Core Connect 1 Business Flat Rate One Party or Key Line Service Hunting optional Choice of the following features and services Caller ID with Name Call Forwarding Call Forward Busy Call Forward No Answer Call Forward Remote Access Call Waiting Cancel Call Waiting Call Waiting ID Three Way Calling Call Transfer Call Return Distinctive Ring Busy Redial Message Waiting Indicator Voicemail Per Location Per Month Initial Bundle 2 through 10 bundle Exchanges Month All Terms to Month One Year Two Year Thre
194. he results of a customer originated trace will only be released to legally constituted authorities upon proper request by them AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 15 Original Page 3 ADVANCED CALLING SERVICES 15 2 REGULATIONS AND CONDITIONS Cont d J Advanced Calling Services will not be available on party line service toll terminals trunks or some remote switching locations A Service Order Charge as listed elsewhere in this tariff to add Advanced Calling Services to eligible Residence or Business network access lines is waived for a period of sixty 60 days after a central office is equipped to provide Advanced Calling Services The Company s liability arising out of the provision of any Advanced Calling Service feature including but not limited to the delivery or non delivery of calling numbers is limited as stated in Section IV Sheets 9 and 10 of this tariff Service order charges and monthly charges as listed in this tariff for the provision of Advanced Calling Services to employees living within an exchange served by this company are waived for a period of 90 days after a central office is equipped to provide Advanced Calling Services 15 3 DEFINITIONS A Anonymous Call Reject 77 Permits the customer with or without Caller ID to automatically reject calls from anonymous callers who have blocked their name
195. he service furnished him by the Telephone Company and of the other uses for which service may be furnished him by the Telephone Company and because of unavoidability of errors incident to the use of such services of the Telephone Company the services furnished by the Telephone Company are subject to the terms and conditions and limitations specified in B C and D following The liability of the Telephone Company for damages arising out of mistakes omissions interruptions delays errors or defects in service components furnished by the Telephone Company occurring in the course of furnishing service and not caused by the negligence of the customer or of the Telephone Company in failing to maintain proper standards of maintenance and operation and to exercise reasonable supervision shall in no event exceed an amount equivalent to the proportionate charge to the customer for the period of service during which such mistake omission interruption delay or error or defect in transmission or failure or defect in service components occurs Except as specifically set forth in the General Exchange Tariff no other liability shall in any case attach to the Telephone Company in consideration of such interruptions The customer indemnifies and saves the Telephone Company harmless against claims for libel slander or infringement of copyright from the material transmitted over its service against claims for infringement of patents arising from combining
196. hed nonlisted or nonpublished numbers consents to the storage and retention of PS End User s name telephone number and address in the database and also consents to access to this information by the PSAP and Emergency Response Agencies to which the call may be transferred for the sole purpose of responding to an emergency call The rates charged for PS 9 1 1 Service do not include and the Company does not undertake the tasks of inspection or constant monitoring to discover errors defects and malfunctions in the service The 9 1 1 Customer has the responsibility for reporting all known errors defects and malfunctions to the Company For example if an attendant at the 9 1 1 Customer s PSAP learns from a 9 1 1 caller that the caller s address is not correct as is displayed in the ALI that attendant must initiate action to notify the Company of the discrepancy The 9 1 1 Customer and the Company will jointly establish procedures to facilitate this notification procedure Cancellation of the service in whole or in part by the PS Provider prior to establishment thereof will require payment to the Company of an amount equal to the cost of engineering manufacturer s billing resulting from equipment orders installation assembly labor cost of removal and any other costs incurred by the Company up to the time of cancellation resulting from the PS Provider s order for service CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Servic
197. her equipment at customer s premises which enables the customer to establish the communications connection and to effect communications through such connections also denotes a termination of an individual exchange line or PBX trunk provided in accordance with the provisions of this section Long Distance Message Telecommunications Service in switching equipment located in an exchange foreign to the exchange in which the customer is located AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 23 Original Page 10 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE 23 2 GENERAL REGULATIONS Cont d J Definitions Cont d Station to Station That service where the person originating the call dials the telephone number desired or gives to the Telephone Company operator the telephone number of the desired service point Mobile Telephone Service connecting circuit PBX or PBX service point which is reached directly rather than through a PBX attendant or gives only the name and address under which the number of the desired service point Mobile Telephone Service connecting circuit or PBX is listed and does not specify a particular person to be reached nor a particular mobile service point to be reached through a Mobile Telephone Service attendant nor a particular PBX service point department or office to be reached 1 AR 14 11 MTHM Dial Station to
198. hone number at the PSAP Requires the use of ANI PSAP equipment for display of ANI information Appropriate key telephone or Automatic Call Distributor ACD Equipment is required to terminate 911 calls The ANI PSAP equipment contains interfaces for teleprinter and voice recording devices Central office transfer of 911 calls is not provided with D911 Service D Enhanced 911 E911 is provided with the following standard features Forced Disconnect Idle Tone Application Manual Transfer Alternative Routing Night Service Speed Calling Touch Tone service lines Selective Transfer E911 is provided with the following optional features Automatic Number Identification ANI Automatic Location Identification ALI Selective Routing SR Fixed Transfer Default Routing is a feature of Selective Routing 16 5 LIABILITY A The Company s entire liability to the 9 1 1 Customer or any person for interruption or failure of any aspect of 9 1 1 Service shall be limited by the terms set forth in this section the Rules and Regulations section of this Tariff and in any sections of other tariffs which apply to the provision of 9 1 1 Service by the Company This 9 1 1 Service is offered solely to assist the 9 1 1 Customer in providing 9 1 1 emergency service in conjunction with applicable fire police and other public safety agencies By providing this 9 1 1 Service to the 9 1 1 Customer the Company does not create any relationship or obligation dire
199. ial period F Rates The following rates apply to intrastate intraLATA business between all points within the designated LATAs in the State of Arkansas 1 Usage All Classes of Service a Initial period rates indicated in the rate table following are for connections of one minute or any fraction thereof b All additional minute rates indicated in the rate table folowing are for each additional minute or any fraction thereof that the connection continues beyond the initial period C Discounts for the Evening and Night and Weekend reduced rate periods indicated in the table in 1 5 1 A preceding are expressed as a percent reduction of the charge calculated at the rates indicated in the rate table following and are applied to message connections established during the periods indicated d When the connection is established in one rate period and ends in another the rate for each rate period applies to the portion of the connections occurring within that rate period In the event that a minute of use is split between two rate periods the rate in effect at the start of that minute applies e Discounts apply to the charge for the initial minute occurring within the discount rate period and to all additional minutes occurring within each discount rate period The discount is computed separately for charges in each rate period and the results are then totaled When application of the discount results in a fractional charge the amoun
200. ice and Private Line Service and Channels and provides the Telephone Company with a guide to the sequence in which services are to be provisioned and or restored All facilities that can be identified by a unique circuit identifier can be provisioned for TSP service by the Telephone Company Obtaining TSP System Service The Executive Office of the President through the TSP Program Office is empowered with the authority to receive evaluate and process requests for TSP services The TSP Program Office makes the priority level assignments and issues the TSP authorization code reflecting the priority assignment associated with a request The customer provides the TSP authorization code in addition to all the other details necessary to complete the order to the Telephone Company to obtain TSP System service The TSP authorization code assigned on a per order basis consists of a 12 character field consisting of a nine character control ID followed by a dash and a two character field specifying the priority level assignment Its structure is as follows TSPXxxxxxn yy The x s represent a sequence of numbers unique to each TSP authorization code and the n is a one character alphanumeric check digit The first y contains the provisioning priority level assignment and the second y contains the restoration priority level assignment AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effe
201. ices the customer may choose to order Home Phone Il cannot be combined with any other discounts unless otherwise specified CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 05 2014 Section 20 Original Page 24 PACKAGED SERVICES 20 14 HOME PHONE II C RATES AND CHARGES 1 1 The monthly rate includes the Local Exchange Service flat rate EAS Touch Calling Service and features only All other recurring charges applicable to an access line apply to Home Phone Il Among other things these include but are not limited to surcharges subscriber line charges and taxes Also the monthly rate does not include the recurring charges for the qualifying long distance plan Service Charges as described in Section II apply for new and additional Home Phone Il lines and moves of existing lines Service Charges do not apply when Home Phone Il replaces existing Local Exchange Service Service Charges do apply when Customers request a change from Home Phone II back to Local Exchange Service Monthly Rate Home Phone II 28 95 The customer must subscribe to either CenturyLink Communications LLC Home Phone II Per Minute long distance plan or CenturyLink Communications LLC Home Phone II Unlimited long distance plan to qualify for this bundle AR 14 12 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 11 2015 Se
202. ied by a physician otolaryngologist audiologist licensed speech language pathologist or an authorized agency representing hearing and speech disabled individuals To the extent applicable and where not specified in this tariff the general regulations in the Long Distance Message Telecommunications Service Tariff are herein incorporated by reference CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 18 Original Page 4 OPTIONAL CALLING PLANS 18 1 OPTIONAL CALLING PLAN Cont d A General Cont d The Optional Calling Plan is furnished under the guidelines contained in this Local Terms of Service 10 11 To be either a temporary reduction or waiver of the monthly recurring rate of an OCP option for the purpose of encouraging customer interest in and evaluation of a particular OCP option The Telephone Companies will notify the Commission 30 days in advance by letter specifying the OCP options involved the terms and locations of the promotion and the dates of the promotion Promotional rates can be applied to new or to change options ordered during the promotional period Optional Calling Plans will be billed in one 1 minute increments Each call will be billed a one 1 minute minimum B Extended Community Saver 1 AR 14 11 MTHM This option provides for one way originating calling to a designated exchange or zone consisting of a single
203. if applicable and or answer supervision CO Implemented Coin Line features that are implemented by the functionality of an operator service provider such as coin rating coin refund repair referral and operator call screening are the responsibility of the Payphone service provider Customer CO Implemented Coin Line Service is provided by the Telephone Company per the technology available from the Company s facilities It shall be the responsibility of the CO Implemented Coin Line payphone owner to assure technical and operational compatibility with the coin line feature offered by the Telephone Company F Features and Functions 1 AR 14 11 MTHM CO Coin Line Signaling Coin Supervision provides the electrical signaling for Coin monitoring indicating to an operator service provider the number and denomination of coins deposited based on information provided by the payphone Coin collection and return indicating to the payphone equipment to collect coin s from or return coin s to the calling party where applicable and offered by the Company and Answer supervision indicating to the payphone that the calling line has answered the call where applicable and is technically feasible CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 17 Original Page 5 PAYPHONE SERVICE 17 1 PAYPHONE SERVICE Cont d F Features and Functions Con d 2
204. iginal Page 21 UNIVERSAL EMERGENCY NUMBER SERVICE 911 16 7 PRIVATE SWITCH PS 9 1 1 SERVICE Cont d D The PS Provider for this service may be any PS Provider whose participation in the 9 1 1 system is accepted by the 9 1 1 Customer E Application for Service 1 Service application for this service must be in writing from the 9 1 1 Customer Each application for service will state that the PS Provider is authorized to join the 9 1 1 System and will include the following information a The business name and address of the PS Provider b The name address and telephone number of the PS Provider s Site Administrator C The PS Provider service locations by street address and connectivity arrangements to the Company s network and d The blocks and ranges of in use and on reserve Directory Numbers assigned to the PS End User F Customer Obligations 1 AR 14 11 MTHM The 9 1 1 Customer is responsible for coordinating with the PS Provider so that the private switch provides full seven digit ANI according to appropriate technical specifications The private switch ANI function must be approved by the Company prior to implementation to ensure that the service will function properly PS 9 1 1 Service will function properly only if ANI is in the proper format if Directory Numbers are assigned for each station behind the PS and if there is at least a pair of PS 9 1 1 Service Trunks to the central office and if each s
205. ilable to both residential and business customers Simple Choice One includes the features specified following and a flat rate access line Simple Choice Two includes two flat rate access lines Customers subscribing to Simple Choice One Simple Choice Two are entitled to unlimited use of the service features specified B Features Following are the eligible call features All features may be not be available in all areas Anonymous Call Reject 77 Busy Redial 66 Call Forward Busy Call Forward No Answer Call Forward Remote Access Call Forwarding Call Return 69 Call Transfer Call Waiting Cancel Call Waiting Call Waiting Disposition Call Waiting ID Caller ID Caller ID Number Only 1 Distinctive Ring Home Intercom Long Distance Alert Selective Call Accept 64 Selective Call Forward 63 Selective Call Rejection 60 Speed Call 8 or Speed Call 30 3 Way Calling VIP Alert Busy Redial 66 Call Forward Busy No Answer Message Waiting Indicator Call Forward Remote Access e e e e e ee o o o o gt o o e e o e o ee e e e e e e Grandfathered to existing customers at their present location AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 20 Original Page 2 PACKAGED SERVICES 20 1 SIMPLE CHOICE One and SIMPLE CHOICE Two Cont d C Terms and Conditions 1 1 AR 14 11
206. iminates unnecessary held connections by returning abandoned calls to an idle state Access to Management Reports This feature allows users to receive call management reports either scheduled or on demand It allows the customer to optimize operations by reassigning agents or reconfiguring routing schemes to match call volumes Agent Call Distribution Queuing This feature ensures an even distribution of calls among the agents in the group Agent Status Lamp This feature allows the supervisor to track the status of each agent position in the group Call Agent Key This feature allows a supervisor to communicate directly with an agent by using the call agent key Call Forcing with Optional Tone This feature enhances the existing Call Forcing capability by providing more flexibility in configuring and assigning Call Forcing to ACD groups and individual agents Call Load Management Controls This feature allows the user to take advantage of load management commands that allow sets to be reassigned from one ACD group to another and ACDSHOW commands display information about the group s agent positions Directory Numbers up to 17 This feature enables the assignment of up to 17 DN s including a primary ACD directory number and up to 16 supplementary ACD directory numbers This feature is available only where technically feasible and where facilities permit AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a Centu
207. in an exchange other than that in which the customer s primary station is located or off premises station service furnished a customer in an exchange other than that in which the customer s primary station is located GRANDFATHERED EQUIPMENT Equipment classified by the FCC as having been directly connected to the network by a telephone company Its use may be continued as long as the equipment remains serviceable and the circuitry is not revised GRANDFATHERED SERVICE Existing service not available to the new customers INSTRUMENTALITIES The telephone instruments switching devices and associated equipment located on a customer s premises In the case of private branch exchange service the instrumentalities include the switchboard JOINT USER An individual or concern authorized by the Company and the customer to share in the use of the customer s business telephone service All arrangements regarding service must be made by the customer LINE CONNECTION Installation of facilities provided by the Company for a circuit from the central office to the standard network interface inclusive LOCAL EXCHANGE The area in which customers can complete calls from his station to other stations within a specified area without payment of long distance charges AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 3 Original Page 3 DEFINITIONS LOCAL PRI
208. in information by the Telephone Company to the federal government in order to maintain and administer the TSP System Such information includes the customer s name telephone number and mailing address the TSP authorization code and the circuit or service ID number associated with the National Security Emergency Preparedness NSEP service When a customer invokes TSP Treatment the Telephone Company will attempt to notify the customer of expected charges However the customer when invoking TSP Treatment must recognize that quoting charges beforehand may not be practicable Therefore the customer grants the Telephone Company the right to quote and bill charges after the provisioning of the service During certain emergencies the customer may request TSP assignments verbally and the Telephone Company will accept such verbal notification The customer must submit a written order to the Telephone Company within two working days following the verbal request If the written order is not received within two working days all applicable rates and charges accumulated to date to provision TSP System service become immediately due and payable and the requested TSP priority is revoked The customer must request and justify revalidation of all priority level assignments at least every two years as required by the TSP Program Office Additionally the NCS Manual 3 1 1 Telecommunications Service Priority TSP System for National Security Emergency Prepar
209. in maintenance functions for each PSAP Enhanced 911 Service Area The geographic area in which the Customer will respond to all E911 calls and dispatch appropriate assistance Fixed Transfer A feature which enables a PSAP attendant to transfer incoming E911 calls to secondary PSAPs by use of a single button on the Display and Transfer Unit Forced Disconnect A function of the E911 Central Office trunk circuit which enables the PSAP attendant to release a connection even though the calling party has not hung up This feature prevents the jamming of the E911 exchange lines and is a standard feature of E911 Service Host Provider or Lead Telco The telephone company that serves the exchange in which the Customer s PSAP is located and provides 9 1 1 Service and where applicable acts as the coordinator of other regulated telephone companies that serve as secondary providers within the Customer s serving area Lead Telephone Company The telephone company that owns and operates the Selective Routers that are used for 9 1 1 access to a PSAP Manual Transfer A feature that enables the PSAP attendant to transfer an incoming call by depressing the switchhook of the associated telephone or the add button on the Display and Transfer Unit and dialing either a 7 digit or 10 digit telephone number of a 2 digit Speed Calling Code Manual Transfer is associated with the E911 trunk unit and is a standard feature of E911 Service AR 14 11 MTHM
210. inated or charges accepted at the customer s service point 2 In cases where the Company does not receive total payment of Long Distance charges billed and the customer has been properly notified the Company may restrict the customer account from long distance calling until payment has been received or acceptable payment arrangements have been made Toll restriction is described in the local exchange tariff Billing and Collection of Charges The charges for messages and chargeable reports are due when billed and are billed and collected by the Telephone Company or the connecting company from whose service point the messages were sent paid or at whose service point the messages were received collect Advance Payments Applicants for Long Distance Message Telecommunications Service whose financial responsibility is not a matter of general knowledge or who are not connected in a substantial way with a firm corporation or other concern of established credit may be required to make an advance payment of at least one month s estimated charges AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 23 Original Page 5 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE 23 2 GENERAL REGULATIONS Cont d J Definitions Accessories Devices which are mechanically attached to or used with the services furnished by the Telephone Company and which are indep
211. ine for approximately 3 6 miles to the intersection with the Arkansas and Missouri state line also being the NW corner of Section 18 T21N R14W in Baxter County Arkansas and the point of beginning Base Rate Area Base Rate Area is 1 4 mile radius from Midway central office located in Baxter County Arkansas AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 22 Original Page 6 LEGAL DESCRIPTIONS AND BASE RATE AREAS 22 6 MOUNTAIN HOME EXCHANGE A Legal Description Exchange Service Area Enclosed by the following boundary Beginning at the NW corner of Section 17 T21N R13W in Baxter County Arkansas and also being a point on the Arkansas and Missouri state line Then East along the state line for approximately 8 miles to the intersection of said line with the centerline of the main channel of Norfork Lake Then South following the meandering course of the main lake channel for approximately 11 miles to a point of intersection with the centerline of the Pigeon Creek inlet in Section 18 T20N R12W Then in a Westerly and then Southerly direction with the centerline of Pigeon Creek Cove for approximately 1 3 4 miles to the intersection with the East line of Section 14 thence North along the East line of said Section to the SE corner of the NE 1 4 SE of Section 14 thence West along the South line of the North of said Section for a
212. ing SR A feature that routes an E911 calls from a Central Office to the designated primary PSAP based upon the identified number of the calling party AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 16 Original Page 5 UNIVERSAL EMERGENCY NUMBER SERVICE 911 16 2 DEFINITION OF TERMS Contd Selective Transfer A feature providing persons at the PSAP the ability to transfer an incoming call to another agency by depressing a single button labeled with the type of agency e g Fire on the Display and Transfer Unit This type of transfer is only available when the SR feature is provided Service Area The geographical area which the Customer will respond to all 911 calls and dispatch appropriate emergency assistance Serving Central Office The Central Office from which a PSAP either primary or secondary is served Universal Emergency Number Service A telephone exchange communication service for receiving telephone calls placed by persons in need of assistance who dial the number 911 Such calls are answered at PSAPs established and operated by the Customer The lines and equipment associated with the service arrangement for the answering transferring and dispatching of public emergency telephone calls are included 16 3 RULES AND REGULATIONS A This service is limited to the use of Central Office telephone number 911 as the universal eme
213. ing equipment is available when an operator reaches the called telephone number where service components are not available for dial completion when an operator places a call for a calling party who identifies himself as being handicapped and unable to dial the call because of his handicap and when an operator re establishes a call which has been interrupted after the called number has been reached The Optional Calling Plan will be provided subject to equipment availability This plan is not offered with Payphone Service Foreign Exchange Foreign Zone Service and Foreign Serving Office This plan is available to hotel motel customers interexchange carriers resellers or cellular carriers for administrative use only Interexchange carrier denotes any individual partnership association joint stock company trust governmental entity or corporation engaged for hire in intrastate interstate communication by wire or radio between two or more exchanges A reseller is a customer that subscribes to communications services or facilities by one entity and reoffers communications services to its patrons for payment This plan may not be used with any service that is shared resold or by internet service providers CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 18 Original Page 3 OPTIONAL CALLING PLANS 18 1 OPTIONAL CALLING PLAN Cont d A General Cont d The
214. initial contract period plus all charges due for toll or other services which have been furnished B The customer may terminate service after the expiration of the initial contract period after notifying the Company pursuant to the provisions of Rule 6 20 of the General Service Rules 2 9 COURT ORDERED DISCONTINUATION OF SERVICE A The Company will discontinue service upon receipt of an order from any court directing the Company to discontinue such service The Company shall give notice to the customer at the time of discontinuation of its reasons for doing so said notice to be accompanied by a copy of the order from the court 2 10 RESALE OF SERVICE A The resale of any service provided by the Company is not permitted except as provided elsewhere in this tariff or as specifically authorized by the Company 2 11 DIRECTORIES A General 1 AR 14 11 MTHM The Company publishes telephone directories annually The Company distributes to its customers at least one directory without charge Any additional directories or information requested by a customer will be furnished without additional charge if the Company agrees that such provision will make the customer s use of telephone service more efficient Other directories will be furnished at the Company s discretion at a reasonable rate In the event of error in the listed number of any customer the Company shall intercept all calls to the listed number until the next directory is
215. iod will not apply towards the new commitment period CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 4 Original Page 9 LOCAL EXCHANGE SERVICE 4 9 CENTURYLINK LINE VOLUME PLAN CLVP D APPLICATION OF RATES 1 AR 14 11 MTHM Touch calling service charges and or Extended Area Service charges normally billed in addition to the local exchange service rate are included in the rates specified herein Charges for lines and key trunks in a hunting arrangement a k a rotary line service or rotary access service that would otherwise apply as an incremental charge are also included in the rates specified herein Customers will not incur service charges or other nonrecurring charges when switching existing basic business line service to CLVP Nonrecurring charges and or Service Charges will apply as specified in applicable CenturyLink tariffs guidebooks schedules and or local terms of service documents Nonrecurring charges may be waived if customer moves future services from another telecommunications service provider to lines under the CLVP However such subsequently moved lines will not affect the tier and monthly discount level established upon execution of this agreement Qualifying services may be aggregated across the entire CenturyLink Incumbent LEC service territory to determine the applicable Tier based on total number of lines The monthly rate s in
216. is omitted from both the telephone directory and information records at the customer s request NONRECURRING CHARGE NRC A one time charge covering installation move or change of facilities accomplished at a customer s request PAYPHONE SERVICE Payphone Service includes lines to which coin coinless card reader or a combination of coin card reader telephone may be attached PREMISES In multiple occupancy buildings a customer s premises are restricted to the portion of the building owned or leased by the customer In single occupancy buildings or where more than one building is occupied by one firm or individual the customer s premises includes the buildings occupied by the customer which are on contiguous property or are not separated by property occupied by others AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 3 Original Page 4 DEFINITIONS PRIVATE LINE A line consisting of dedicated communication channels connecting two or more locations PROTECTOR See Standard Network Interface RATE A recurring monthly assessment made in conjunction with the provisions of a service ROUTE MILEAGE The distance measured along the route of the circuit between any two or more given points of that circuit STANDARD NETWORK INTERFACE The points of common termination of company provided and customer provided facilities sometimes referred to as the s
217. is provided in base capacities of twenty three 64 Kbps B channels and one 64 Kbps D channel 23 B D The D channel is used for out of band signaling and control of the B channels Where technology permits D channels can be shared by additional Advanced Digital Service PRI s for the same customer B channels can be dedicated to either circuit switched data CSD or circuit switched voice CSV services or they may alternate these service types by using the Call by Call feature as described in 5 21 C following Advanced Digital Service PRI National Integrated Services Digital Network ISDN Standards PRI provides for the following ISDN Lines PRI lines provide for features and capabilities that are standardized and available from Central Office switches so equipped PRI lines utilize Customer Provided Equipment that is standard and as such is not dependent on the type of serving Central Office switch ISDN PRI and other local services are offered on an end user basis only Use of such services for transmitting interexchange traffic that does not either originate or terminate at the customer premises is prohibited Effective March 24 2011 this service is limited to existing facilities in service at existing locations for current customers Current customers may migrate existing services to Integrated Services Digital Network Primary Rate Interface ISDN PRI Business Service at any time without incurring any Nonrecurring Charges or Se
218. iting with Cancel Feature Alerts a customer who is using his telephone that another caller is trying to reach him Where central office facilities permit customers can cancel the call waiting feature before a telephone call or during a telephone call if the customer subscribes to 3 Way Calling Direct Line The Direct Line feature provides direct routing of a call to a predetermined telephone number without dialing In addition the Direct Line delay feature allows normal telephone services The line is programmed to automatically route a call to a predetermined number when the station is off hook for a specified time period When the time delay is complete the programmed number is processed If a number is dialed during the time period the programmed number is canceled and the dialed number is processed Home Intercom Allows a customer to communicate between telephone instruments connected to the same single party access line The customer dialing a Home Intercom code and the telephone number hears a busy signal After hanging up all telephones on the line ring When any telephone on the line is picked up the ringing stops letting the customer know the call has been answered Hot Line The Hot Line feature simply requires the user to place the telephone in an off hook condition The line is then automatically routed to a predetermined local or long distance telephone number The Hot Line telephone is a non dial instrument which restricts
219. its own preferential hunting list If a call is made to a station with a Preferential Hunting list assigned to it and that station is busy the preferential list is first hunted until an idle station is found If an idle station is not found on the preferential list the hunt will proceed to the entire hunt group Queueing Queueing may optionally be used when all stations in a hunt group are busy When this occurs a call is placed into a queue The call remains in the same queue until an idle station is located Up to ten calls can be in queue for a Multiline Hunt Group Queueing cannot be provided for Preferential Hunt groups or Series Completion groups Regular Hunting Regular Hunting or Linear Hunting is performed in a sequential fashion across all members of a Multiline Hunt Group The search for an idle station starts with the pilot number If the first station is busy the group is sequentially hunted until an idle station is found If there are no idle stations available the caller receives a busy signal Semi Restricted Line A Semi Restricted Line is prevented from making calls to and or receiving calls from stations outside the Centrex group It may however make and or receive outside calls indirectly via the attendant Call Forwarding Call Transfer and Call Pick Up features CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 19 Original Page 17 DISCONT
220. ivation feature charge is in addition to the charge for Call Forwarding Fixed Call Forward Directory Number Transfer Enables a customer to dial a two digit code and all calls to his station will be transferred to a predetermined telephone number A predetermined telephone number will have to be added or changed by the telephone company CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 14 Original Page 2 CUSTOM CALLING SERVICES 14 1 GENERAL REGULATIONS Cont d A Custom Calling Service consists of one or more of the following features Cont d 6 AR 14 11 MTHM Fixed Call Forward Directory Number Transfer Remote Permits a customer to have incoming calls transferred to another telephone number within the exchange or on the Long Distance Telecommunications Network for a specified length of time requested by the customer i e week or month Call Pickup The Call Pickup feature allows a subscriber to pick up calls within a predefined pickup group by dialing an access code The Call Pickup feature permits a station to answer calls incoming to another station within the same pickup group Call Transfer 3 Way Calling with Transfer Enables a customer to transfer an incoming call to a third party or add a third party to an existing call forming a three party connection and then to leave the connection without disconnecting the call Call Wa
221. ive serving central office other than that designated by the Company the rates applicable for the interoffice facilities of an interexchange ISDN PRI Business Service arrangement will apply in addition to the rates normally applicable for an ISDN PRI Business Service arrangement Emergency 911 calls placed over ISDN PRI Business Service provisioned via a foreign central office serving this arrangement will be identified as the alternative serving central office NXX and not the non ISDN capable central office NXX The Company shall not be liable for any loss or damages arising from emergency calls placed from ISDN PRI Business Service provisioned via an alternative serving central office j This service is available only where the customer s service location is within the provisioning limitations as determined prior to installation of the service Should the customer s service location exceed said limitations service will be provided where the Company has electronically compatible facilities available or where existing facilities can be made compatible AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 39 MISCELLANEOUS SERVICE ARRANGEMENTS 5 21 ADVANCED DIGITAL SERVICE ADS Cont d Primary Rate Interface PRI H Integrated Services Digital Network Primary Rate Interface ISDN PRI Business Service Cont d 2 Regulations Con
222. k to reach specific stations without attendant assistance Station to Station Calling with Common Dial Plan This feature allows station users to call each other using station extension numbers Touch Tone Dialing This feature provides for touch tone dialing Transfer of all Calls This feature allows a station user to transfer calls from one line to another line Call Hold This feature allows the user to hold one call for any length of time provided neither party goes on hook With a call on Call Hold the station user holding the call can place another call Conference 3 Way Call This feature allows a station to call a DN flash the switch hook to put the party on hold and dial a second DN to establish a 3 way conference call Call Forwarding Variable Inside or Outside of Centrex Group This feature provides the option of forwarding all the station s incoming calls to a predetermined number if the station does not answer This is established and changed by the Telephone Company Call Forwarding Busy Don t Answer This feature provides the option of fixed forwarding of a station s incoming calls to a predetermined number if the station does not answer This is established and changed by the Telephone Company Cancel Call Waiting This feature allows the subscriber to cancel the Call Waiting function for the duration of one call in order to prevent call waiting tones from interrupting the call CenturyTel of Mountain Home I
223. kansas Effective 07 01 2015 Section 21 1 Revised Page 1 FRAME RELAY Effective July 1 2015 this service will no longer be available to new customers for new orders nor will new orders from existing customers be accepted except to the extent permitted by a Term Discount Plan All existing customers may migrate to another company provided service at any time without incurring nonrecurring or service charges Termination Liability Charges will not apply if customers with a Term Discount Plan migrate to another company provided service prior to expiration of the Term Discount Plan Existing customers will be grandfathered as follows e As of July 1 2015 month to month customers will no longer be able to subscribe to this service e Customers with a Term Discount Plan that expires after July 1 2015 may retain their Frame Relay Service covered by that Term Discount Plan until the expiration of that Term Discount Plan Existing Term Discount Plans will not be renewed 21 1 SERVICE DESCRIPTION Frame Relay Service FRS is a fast packet network service that permits the transmission of data at speeds of 56 64 Kbps 128 Kbps 256 Kbps 384 Kbps DS1 or DS3 using Permanent Virtual Circuits PVCs Clear Channel Capability is available as set forth in the National Exchange Carrier Association tariff FCC No 5 and will be provided upon request and where deemed applicable by CenturyTel PVCs are logical circuits that define a spe
224. kansas Effective 12 01 2014 Section 15 Original Page 1 ADVANCED CALLING SERVICES TABLE OF CONTENTS SECTION 15 ADVANCED CALLING SERVICES Schedule Name Sheet Number 1 General 2 2 Regulations and Conditions 2 3 Definitions 4 4 Rates and Charges 15 5 Multiple Feature Discounts 16 6 Usage Sensitive Calling Features 17 AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 15 Original Page 2 ADVANCED CALLING SERVICES 15 1 GENERAL A Advanced Calling Services are a group of capabilities that use industry standard protocols to efficiently manage call flow This is accomplished by the central office deployment of a technology which routes the calling party s telephone number from the central office originating the call to the terminating central office serving the called party That telephone number is held in network memory giving the called party options including identifying the called number answering the call and calling back to the originator Advanced Calling Services can be provided on a stand alone basis or as an enhancement of existing custom calling features to residential and business customers in central office switches having the generic capability of offer Advanced Calling Services 15 2 REGULATIONS AND CONDITIONS A Advanced Calling services are provided subject to the availability of facilities These featu
225. kansas Effective 12 01 2014 Section 21 Original Page 12 FRAME RELAY 21 5 RATES AND CHARGES Cont d A Standard Arrangements Cont d 2 Frame Relay UNI Port Only each 56 64 Kbps 128 Kbps Nonrecurring Monthly Nonrecurring Monthly Charge Rate Charge Rate 80 00 45 00 150 00 80 00 256 Kbps 384 Kbps Nonrecurring Monthly Nonrecurring Monthly Charge Rate Charge Rate 150 00 115 00 150 00 160 00 DS1 Service DS3 Service Nonrecurring Monthly Nonrecurring Monthly Charge Rate Charge Rate 395 00 300 00 395 00 1 180 00 Upon request and where available Refer to Section7 of National Exchange Carrier Association Tariff F C C No 5 for the appropriate Special Access Line and Transport Rate AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 21 Original Page 13 FRAME RELAY 21 5 RATES AND CHARGES Cont d A Standard Arrangements Cont d 3 Frame Relay Private NNI Port Only each 56 64 Kbps 128 Kbps Nonrecurring Monthly Nonrecurring Monthly Charge Rate Charge Rate 55 00 30 00 95 00 45 00 256 Kbps 384 Kbps Nonrecurring Monthly Nonrecurring Monthly Charge Rate Charge Rate 95 00 65 00 95 00 78 00 DS1 Service DS3 Service Nonrecurring Monthly Nonrecurring Monthly Charge Rate Charge Rate 295 00 180 00 595 00 800 00 Refer to the National Exchange Carrier Association Tariff FCC No 5 AR 14 11 MTHM Cent
226. kansas Section 5 Original Page 42 MISCELLANEOUS SERVICE ARRANGEMENTS 5 21 ADVANCED DIGITAL SERVICE ADS Cont d Primary Rate Interface PRI H Integrated Services Digital Network Primary Rate Interface ISDN PRI Business Service Cont d 4 Features Cont d b Optional Features 2 B Channel Transfer If a call terminates at a given location but is then forwarded to another location two trunks between the Central Office and the original device are typically employed for the duration of the forwarded call 2 B Channel Transfer allows the central office switch to establish the call directly to the final destination and release the trunks going in and out of the forwarding device This saves the customer PRI facilities and provides for more efficient use of the network A common use of 2 B Channel Transfer is illustrated below 1 Outside station Initiates call 555 1234 2 DMS signals incoming call PBX MM E ISBN PRI wT wl 555 1234 PBX 1 Forwarded to Voice Mail a 3 PBX notifies DMS to call 4 Call completes to Voice Mail PRI AR 14 11 MTHM IM Es M MN wit MNN Voice Mail CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 43 MISCELLANEOUS SERVICE ARRANGEMENTS 5 21 ADVANCED DIGITAL SERVICE ADS Cont d Prim
227. kansas and Missouri state line in Baxter County Arkansas Then running East along said state line for approximately 6 1 miles to the point of intersection of the state line with the Baxter and Fulton County line Then South along said County line for approximately 3 miles to the SE corner of the North 1 2 of Section 33 Then West along the South of the North 1 2 of Section 33 32 and 31 for approximately 3 miles to the East line of Section 36 in T21N R12W Then South along the Sectionline for approximately 1 4 mile to the center line of the Bennetts Little Creek fork of Norfork Lake Then in a Southwesterly direction following said meandering centerline for approximately 1 mile to a point of intersection with the centerline of the Bennetts River channel in Section 1 T20N R12W Then following the centerline of the Bennetts River channel in a Southwesterly direction for approximately 7 1 mile to the intersection with the centerline of main channel of Norfork Lake said point of intersection being just North of the U S Highway 62 bridge in the Henderson area Then turn Northwesterly then Northerly following the meandering centerline of the main lake channel for approximately 17 1 2 miles to the point of intersection with the Arkansas and Missouri state line in Section 9 T21N R12W in Baxter County Arkansas Said point being the point of beginning Base Rate Area Base Rate Area is 1 4 mile radius from Gamaliel central office in Baxter
228. l Cont d a Standard Circuit Switched Voice Service Features Cont d 8 10 11 Hunting Incoming calls to a busy line appearance are redirected to a predetermined telephone number to search for a line on which to complete the call This may be another circuit switched voice channel another ADS station or an analog line The types of hunting are limited to sequential circular and multiline This feature may impact the use of Shared Call Appearance and Multiple Call Appearance in certain serving Central Offices a Sequential each line of the hunt group has its own unique directory number Hunting starts at the number dialed and ends at the last number in the hunt group b Circular each line of the hunt group has its own unique directory number All lines in the hunt group will hunt regardless of which number was dialed c Multiline only a pilot number is associated with a Multiline Hunt Group Hunting starts at the pilot directory number and ends at the last line in a sequential fashion Multiple Call Appearances provides up to four appearances of the station s primary directory number or secondary telephone number on the same instrument These appearances may provide additional access from the public network and or may originate unique dial tone for additional outgoing access see Additional Multiple Call Appearance for applications that require more than four call appearances on the same device This
229. l Forward No Answer Call Forwarding Call Forward Remote Access where available Call Return Call Waiting Call Waiting ID Caller ID Cancel Call Waiting Message Waiting Indication Selective Call Accept Selective Call Forward Selective Call Rejection 3 Way Calling VIP Alert Voice Mail Deregulated service CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 05 2014 Section 20 Original Page 23 PACKAGED SERVICES 20 14 HOME PHONE II B REGULATIONS 1 AR 14 12 MTHM Home Phone II customers may terminate their enrollment in the plan at any time upon notice to the Company Unless terminated by the Home Phone II customer or the Company a customer will remain enrolled in the plan as amended from time to time with any applicable changes in rate for as long as the plan continues to be offered by the Company Home Phone II customers are not eligible for promotional offerings associated with the features included in the plan unless specifically provided for in a promotional offering Components of Home Phone II will be converted to ala carte rates for the remaining services if customers remove any of the qualifying services All terms and conditions specified elsewhere for the respective services features requested as part of this plan shall apply Services selected as part of this plan can only be provided where technically available and compatible with other serv
230. l Page 13 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE 23 4 METHOD OF APPLYING RATES C Long Distance Telecommunications Services To determine the rate distance between any two rate centers proceed as follows 1 2 Obtain the V and H coordinates for each rate center Obtain the difference between the V coordinates of the two rate centers Obtain the difference between the H coordinates Square the differences obtained in 2 Add the squares of the V difference and the H difference obtained in 3 Divide the sum of the square obtained in 4 by ten 10 Round to the next higher whole number if any fraction results from the division Note The difference is always obtained by subtracting the smaller coordinate from the larger coordinate AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 23 Original Page 14 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE 23 4 METHOD OF APPLYING RATES C Long Distance Telecommunications Services 6 Obtain the square root of the whole number obtained in 5 Round to the next higher whole number if any fraction is obtained This is the distance between the originating and terminating serving wire centers of the call Example The message rate distance is required between Mountain Home AR and Little Rock Arkansas V H a Mountain Home 7418 3611 Little Rock 7721 3
231. l Transfer Call Waiting Cancel Call Waiting Call Waiting Disposition Call Waiting ID Caller ID Caller ID Number Only Distinctive Ring Home Intercom Long Distance Alert Selective Call Accept 64 Selective Call Forward 63 Selective Call Rejection 60 Speed Call 8 or Speed Call 30 3 Way Calling VIP Alert Busy Redial 66 Call Forward Busy No Answer Message Waiting Indicator Call Forward Remote Access Privacy Protector Where Available Voice Mail Where Available e e e e e e eo eee o o o o o o o o Grandfathered to existing customers at their present locations AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 20 Original Page 6 20 3 SIMPLE CH PACKAGED SERVICES OICE BUSINESS ASSIST ADVANTAGE Cont d C Terms and Conditions 1 D Rates 1 2 A customer may select an unlimited number of compatible services and features from the Features list All terms and conditions as specified elsewhere in this tariff shall apply Nonrecurring charges as specified elsewhere in this tariff do not apply for transactions involving additions deletions or changes to the services features requested as part of Simple Choice Business Assist Advantage However appropriate nonrecurring charges do apply for installation of moves and changes to the access line Simple Choice
232. lding or to a different location within the same central office serving area prior to the expiration of the TDP a Termination Liability Charge will not apply and the number of months accrued at the prior location will carry over to the new location Move Charges will apply for each arrangement relocated If a TDP customer requests relocation of an existing ISDN PRI Business Service arrangement to a location in a different central office serving area termination charges will not apply if the customer converts to a new TDP commitment period that is equal to or greater than the original TDP commitment period The number of months accrued at the prior location under the original TDP will not carry over to the new location Service Establishment Charges will apply for the ISDN PRI Business Service arrangemenit s installed at the new location Rate increases or decreases will automatically be applied to the monthly term plan rates for the remaining term of the TDP If Company initiated rate increases causes the charges for the ISDN PRI Business Service under the TDP to increase by 10 or more annually then the customer may cancel the TDP without incurring termination liability charges provided that the customer notifies the Company within 30 days after the effective date of the rate increase CenturyTel of Mountain Home Inc d b a CenturyLink Effective 12 01 2014 Local Terms of Service Arkansas Section 5 Original Page 52 MISCELLANEO
233. lephone service if they meet the requirements for service including payment of outstanding essential charges if applicable and payment of a deposit if their credit history is such that a deposit would normally be required Rates Residential Monthly Rate 39 95 AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 20 Original Page 10 PACKAGED SERVICES 20 8 BUSINESS UNLIMITED A Description Business Unlimited is a package of features available to business customers The Business Unlimited bundle includes one line of unlimited local calling and choice of calling features offered by the Company and unlimited long distance calling provided by CenturyTel Long Distance LLC Terms and Conditions Business customers with 1 10 lines will be eligible for discounted unlimited calling services Additional lines of Unlimited Local and Long Distance calling up to a maximum of ten 10 lines may be added plus all other applicable monthly service charges Metered measured line services PBX Key or Centrex accounts are not eligible for Business Unlimited The customer must subscribe to the CenturyTel Long Distance LLC Basic Business Unlimited Long Distance Bundle plan This plan is for typical domestic voice usage only and cannot be used for any purpose inconsistent with typical domestic voice usage If usage under this plan is not consistent with typical
234. line of said 1 4 1 4 for approximately 1 4 mile to the South line of Section 26 Then turn West along the South line of Section 26 for approximately 1 2 mile to the SW corner of the SE 1 4 SW and also being a point on the centerline of Rim Shoals Road Then turn North along the centerline of said road for approximately 8 of a mile to the intersection with the centerline of U S Highway 62 Then run Southwesterly with the centerline of said Highway for approximately 1 4 mile to the intersection with the West line of Section 26 Then turn North along the West line of said Section also being the centerline of a County road for approximately 1 4 mile To a the SE corner of Section 22 thence West along the South line of Sections 22 and 21 for approximately 2 miles to the SW corner of Section 21 Then turn North along the West line of Section 21 for approximately 1 4 mile to the NW corner of the SW 1 4 SW 1 4 of Section 21 Then turn West along the said 4 line through sections 20 and 19 for approximately 1 1 2 miles to the intersection with the centerline of the White River Then following the meandering course of the centerline of said River in a generally Northerly direction through portions of Section 19 24 23 14 11 12 7 6 and 1 for approximately 8 7 miles to the intersection of the centerline of Bruce Creek with the White River Then following the meandering course of the centerline of said creek in a Northeasterly direction
235. ll have the call completed to the called number The Privacy Protector feature can be activated and deactivated by the subscriber This feature requires that the subscriber must also subscribe to Caller ID AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 15 Original Page 8 ADVANCED CALLING SERVICES 15 4 RATES AND CHARGES A The rates and charges following are for Advanced Calling Services only and are in addition to the applicable Service Connection charges monthly rates and non recurring charges for access lines and other services or equipment with which they are associated B Local or Message Toll Service calls established by using Busy Redial 66 and Call Return 69 will be charged at the current documented rates C A Service Order Charge is applicable when adding Advanced Calling Services as stated in Section VII of this tariff Rates Rates Per Month Per Month Advanced Calling Service Residence Business Anonymous Call Reject 77 4 74 5 94 Busy Redial 66 5 94 7 14 Call Return 69 5 94 7 14 Call Trace 57 7 14 per activation 7 14 per activation 35 70 month cap 35 70 month cap Call Waiting Disposition 4 74 5 94 Call Waiting ID 1 20 1 20 Caller ID 10 74 11 94 Caller ID Number Only 7 14 8 34 Long Distance Alert 4 95 5 95 Make Set Busy 1 95 2 95 Selective Call Accept 64 5 94 7 14 Selective Call Forward 63 5 94 7 14 Selective Call Rejecti
236. llows a station user to dial a preselected telephone number by dialing one or two digits Alternate Circuit Switched Voice Service Circuit Switched Data Service a Alternate Circuit Switched Voice Service Circuit Switched Data Service provides the ability to originate and receive either Circuit Switched Voice calls or Circuit Switched Data calls over a single B channel but not simultaneously This arrangement is available where technology permits The Standard Circuit Switched Voice Service features are described elsewhere in this document Additional standard ISDN features for Circuit Switched Voice Service Circuit Switched Data Service are described in 24 3 1 and 24 3 2 preceding Standard Circuit Switched Voice Service Features and Standard Circuit Switched Data Service Features descriptions CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 69 MISCELLANEOUS SERVICE ARRANGEMENTS 5 23 ADVANCED DIGITAL CENTREX ADC Cont d D Regulations 1 AR 14 11 MTHM Advanced Digital Centrex Standard Transmission Specifications An ADC line consists of non loaded two wire facility The standard transmission parameters for an ADC line utilizing an ADS Basic Rate Interface BRI consist of A maximum of 42 db loop loss at a 40 khz test tone terminate into a 135 ohm impedance The 42 db loss includes all Central Office facilities outside plan
237. lue 1 being the highest priority When the Telephone Company recognizes a TSP as being out of service unusable or receives a trouble report available resources will be dispatched to restore the service as quickly as practicable A priority value of 1 2 or 3 requires dispatch outside normal business hours if necessary to restore the service A priority value of 4 or 5 only requires dispatch outside of normal business hours if the next business day is more than 24 hours away If the value 0 has been assigned then no restoration priority is applicable to this service The minimum period for service is one month AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 79 MISCELLANEOUS SERVICE ARRANGEMENTS 5 26 TELECOMMUNICATIONS SERVICES PRIORITY Cont d E Obligations of the Customer In all instances the customer is responsible for obtaining the appropriate TSP authorization code and providing that code to the Telephone Company The TSP System service customer must also be the customer for the facilities with which TSP service is associated Only the customer is allowed to order TSP System service All points of a multipoint service configuration must have the same restoration priority assignment and must satisfy the requirements of that assignment In obtaining TSP System service the customer consents to the release of certa
238. me Inc Customer having their own Paging or Mobile Telephone Network will be issued telephone numbers in lots of 20 at the rates shown below All applicable trunk charges will apply to the numbers which are in use or terminated into a switching system B Rates Monthly Rate Installation Groups of 20 working or Reserved telephone numbers issued 40 00 100 00 M Effective November 1 2013 new installations of on premises extensions will be provided as a one time charge based on time and materials charges Existing units of record as of November 1 2013 will continue to be provided and maintained by the Company at the rates and charges listed above Note All applicable service connection charges or any other applicable charges in the Local Exchange and General Exchange Tariffs will be imposed AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 13 5 6 5 7 5 8 5 9 MISCELLANEOUS SERVICE ARRANGEMENTS TRUNK HUNTING SERVICE A General 1 Trunk Hunting Service provides access to two or more Business or Residence lines or trunks when the primary listed telephone number is dialed B Rates 1 The Trunk Hunting rate is 36 48 per trunk This rate is in lieu of the local exchange service rate as shown in SECTION V Subparagraphs 2 1 and 4 1 Appropriate Service Connection charges as provided under Business Rate in SECTION
239. mental Services 511 Traffic and Transportation Information 711 Telecommunications Relay Service 811 One Call Notification Systems B Terms and Conditions 1 AR 14 11 MTHM The offering of these abbreviated dialing codes can be delivered via regular exchange access lines by individual business line residential line PBX trunks etc Access to these abbreviated dialing codes is not available through the following dialing arrangements 1 0 O credit card third party billing collect calls 101XXXX Operator assisted calls will not be completed The Company will provide only the delivery of the calls The entity that has been granted authorization to use the N11 abbreviated dialing code will be responsible for providing any announcements and services to the callers Directory listings may be provided for N11 services under the terms conditions and rates specified in this tariff CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 73 MISCELLANEOUS SERVICE ARRANGEMENTS 5 24 N11 ABBREVIATED DIALING CODES Cont d B Terms and Conditions Cont d 5 AR 14 11 MTHM The N11 subscriber is restricted from selling or transferring the N11 code to an unaffiliated entity either directly or indirectly Calls to the N11 code that translate to a disconnected number will be routed to intercept for a maximum of 60 days
240. mer is responsible for compliance with the FCC s Rules and Regulations and the State Commission s Rules and Regulations regarding the use of pay telephones C Violation of Regulations Upon notification from the company that the customer provided equipment or wiring is causing or is likely to cause harm the customer shall make such changes as is necessary to remove such harm Failure to make such changes will result in the disconnection of service until such change is completed to the satisfaction of the company AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 17 Original Page 3 PAYPHONE SERVICE 17 1 PAYPHONE SERVICE Cont d D Instrument Implemented Payphone Service Instrument Implemented Payphone Service is an access line for use with a payphone instrument designed to perform various functions Payphone instruments are to be provided by the customer E Central Office CO Implemented Coin Line 1 Central Office lmplemented Coin Line Service is an access line for use with a coin supervision feature Payphone instruments are to be provided by the customer Features are additives to the operation of a flat rate access line that provide for CO Implemented Coin Line Service The Company offers those features that are provided by the functionality of the Company s switches These include coin monitoring coin control collect and return of coins
241. mises inside wire provided by the customer is connected to exchange access service at the protector or the standard network interface as such devices are commonly known within the industry The protector or standard network interface is provided as part of the exchange access service provided by the Company at no additional monthly rate and will be installed at a location determined by the Company which is accessible to the customer AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 8 Original Page 2 8 3 D CONNECTION WITH CUSTOMER PROVIDED EQUIPMENT CUSTOMER INSTALLED PREMISE WIRE Cont d The customer assumes the risk of loss of service damage to property or death to or injury to the customer or anyone acting on behalf of the customer when the customer provides maintains or attempts to provide or maintain inside wire The Company will promptly notify the customer when the service difficulty or trouble results from customer provided inside wire or jacks 8 4 RESPONSIBILITY OF THE COMPANY A The Company is responsible for providing telecommunication service that complies with standards of service set forth in the Commission s Special Rules Telecommunications and the Commission s General Service Rules The Company is not required and does not warrant or guarantee that any or all types of customer provided equipment is compatible and or
242. mited long distance voice usage provided by CenturyTel Long Distance LLC B Terms and Conditions 1 6 A customer may select an unlimited number of compatible services and features from the Custom Calling Features All terms and conditions as specified herein shall apply Nonrecurring charges do not apply for transactions involving additions deletions or changes to the services features requested as part of Simple Choice Unlimited However appropriate nonrecurring charges do apply for installation of moves and changes to the access line Customers subscribing to the Simple Choice Unlimited may select different features for each line The customer must also subscribe to the CenturyTel Long Distance LLC d b a CenturyLink Long Distance Simple Choice Unlimited Long Distance plan All lines must be billed to the same account and located at the same premise Simple Choice Unlimited features must be activated by the customer before they can be used without incurring usage charges All recurring charges applicable to an access line apply to Simple Choice Unlimited Among other things these can include but are not limited to surcharges subscriber line charges and taxes Call Detail will not be provided with this service plan C Rates and Charges Monthly Rate Simple Choice Unlimited Local Exchange Service Choice of available Custom Calling Service or Custom Calling Il Service Features 34 95 Flat rate E
243. month s service on a monthly basis A PLTS is configured as follows 1 Voice grade residential flat rate line or local measured service line if available 2 All mandatory services including extended area service expanded local calling etc all tariffed charges applicable 3 Tone Dialing Tariffed tone dialing touch tone charges are applicable 4 Ability to dial 911 emergency number 5 Ability to report service problems seven days a week 6 Ability to dial CenturyTel Customer Service 7 Primary directory listing nonpublished nonlisted available at tariffed charges 8 Access to Directory Assistance 9 Toll blocking usage sensitive services blocking tariff charges applicable B Customers who are unable to pay the required charges to maintain their present service may activate a PLTS plan but may be required to agree to a repayment plan for their current charges C New customers who do not qualify for service due to a poor credit history may subscribe to PLTS AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 2 Original Page 8 GENERAL TERMS AND CONDITIONS 2 18 PREPAID LOCAL TELEPHONE SERVICE PLTS Cont d D The monthly rate for PLTS shall include any surcharges and fees established or authorized by a government entity including but not limited to 911 subscriber line charge sales tax and municipal fees Subscribers to P
244. munications Service do not contemplate work being performed by the Telephone Company employees involved at a time when overtime wages apply due to the request of the customer nor do they contemplate work once begun being interrupted by the customer If the customer requests that overtime labor be performed or interrupts work once begun an additional charge based on the additional costs involved applies The Telephone Company does not undertake to transmit messages but furnishes the use of its services to its customers for telecommunications The design maintenance and operation of Long Distance Message Telecommunications Service envisions that communications will originate or terminate at a service point of the associated exchange telephone service for LDMTS Connections of customer or Other Common Carrier provided communications systems may be made to LDMTS However the Telephone Company will not be responsible for the through transmissions of signals or for the quality of transmission on such connections AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 23 Original Page 2 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE 23 2 GENERAL REGULATIONS Cont d B Priority of Services 1 In case a shortage of service components exists at any time either for temporary or protracted periods the establishment of Long Distance Message Telecommunica
245. n This is established and changed by the Telephone Company Charges and rates for this optional feature are specified in elsewhere in this document Call Forwarding Does Not Answer provides the option of fixed forwarding of a station s incoming calls to a predetermined number if the station does not answer This is established and changed by the Telephone Company Charges and rates for this optional feature are specified in elsewhere in this document Call Forwarding Variable provides the option of forwarding all the station s incoming calls to variable stations This feature is established and changed by the station user Charges and rates for this optional feature are specified in elsewhere in this document Alternate Circuit Switched Voice Service Circuit Switched Data Service Per B Channel Alternate Circuit Switched Voice Service Circuit Switched Data Service provides the ability to originate and receive either Circuit Switched Voice calls or Circuit Switched Data calls over a single B channel but not simultaneously This arrangement is available where technology permits Circuit Switched Data calls will be usage sensitive based on minutes of use or Long Distance Message Telecommunication Charges The Standard and Optional features that are applicable to Circuit Switched Voice Service and Circuit Switched Data Service are also applicable to this service Effective 12 01 2014 CenturyTel of Mountain Home Inc d b a Century
246. n South along said County line for approximately 3 7 miles to the NW corner of Section 6 T20N R14W Then East along the North line for approximately 2 miles to the NE corner of Section 5 thence South along the East line of Sections 5 8 and 17 for approximately 2 5 miles to the NW corner of the SW 1 4 of Section 16 Then East along the North line of said 1 4 for approximately 25 miles to the East line of the SW of Section 16 Then South along said 1 4 Section line for approximately 1 88 miles to the intersection with the centerline of Bruce Creek in Section 28 T20N R14W Then in a Southwesterly direction following the meandering course of the centerline of said creek a distance of 3 2 miles to the intersection with the centerline of the White River and being a point on the Baxter and Marion County line Then following the meandering course of said River also the County line in a generally Northerly direction for approximately 5 5 miles to the dam on Bull Shoals Lake Then following the meandering course of the centerline of Bull Shoals Lake main channel in a generally Northerly direction for approximately 11 25 miles to the intersection with the centerline of Gulley Spring Creek in Section 36 T21N R16W Then in a Northerly direction meandering with the centerline of Gulley Spring Creek for approximately 4 miles to the intersection with the Arkansas and Missouri state line in Section 16 T21N R15W in Marion County Arkansas and bei
247. n the alpha section for each primary station or each private branch exchange Business listings must be in the concern s official name 2 Dual joint name listings will be provided for customers subscribing to residence service who share the same surname and reside at the same address for women whose husbands are deceased and for persons known by more than one given name Dual joint name listings are primary listings consisting of one line 3 Listings will be limited to such information as is necessary for proper identification 4 Listings without address or without house number will be provided for customers who desire such a listing 5 The listing consists of one line When use of abbreviations impairs clarity and AR 15 05 MTHM identification a second line may be used without additional charge CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 2 MISCELLANEOUS SERVICE ARRANGEMENTS 5 1 DIRECTORY LISTINGS Cont d B Conditions Cont d 6 AR 14 11 MTHM The Company may refuse to insert any listing which in its judgment does not facilitate the use of the directory An additional listing must include the same address and telephone number as the primary listing except that a different address may be shown for off premises PBX or Centrex stations located on other premises occupied by the customer Additional listings may be fur
248. nation before transferring the call or establishing a Three Way Conference Transfer Dial Call Waiting This feature permits a station user to impose a call waiting tone on a busy station within their customer group that normally does not have call waiting This feature is applied at the discretion of the calling station user by dialing an access code Directed Call Park This feature provides stations with the capability of parking one call against any valid station directory number appearance in the system It can then be retrieved from any other station within the customer group Directed Call Pick up This feature enables a subscriber to answer a call to an unattended station within the same group Distinctive Ringing This feature provides different ringing patterns for internal and external calls Do Not Disturb DND This feature provides an arrangement that intercepts incoming calls during specific periods of time when a station user does not want to be disturbed Executive Busy Override This feature allows a station user to access a busy station Flexible Route Selection This service allows the user to route calls to the attendant tone or an announcement Last Number Redial This feature allows a station user to redial the last number dialed by utilizing an access code This feature is available only where technically feasible and where facilities permit CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of
249. nc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 13 Original Page 4 CENTREX SERVICE 13 3 Feature Packages Cont d The following list itemizes standard packages for Centrex Features may vary depending on the serving central office and software upgrades A Package 1 Digital Centrex Small Business Feature Package Cont d 11 Call Waiting This feature notifies a subscriber who is on the telephone that another caller is attempting to call Call Diversion Restriction This feature allows a Class of Service assignment per station DN Hunting This feature increases the likelihood of an incoming call being completed within a customer defined group of lines This feature offers the call to a sequence of other lines searching for an idle line on which to complete the call Speed Call Individual This feature provides the convenience of one or two digit dialing of most commonly called DNs B Package 2 Digital Centrex Standard Package This Package includes all features listed in Package 1 plus the following features 1 Automatic Line This feature provides an automatic connection between a calling station that goes off hook and a pre assigned directory number Blind Transfer Recall This feature allows a call that has been transferred but the called station did not answer to return to the originating station that transferred the call Call Forwarding of Call Waited Calls This fe
250. nd all loss claims demands suits or other action or any liability whatsoever to any other party or person including the PS Provider for any ALI assistance provided to the PS Provider that is not provided either pursuant to this tariff or under a specific contract for such assistance CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 16 Original Page 24 UNIVERSAL EMERGENCY NUMBER SERVICE 911 16 7 PRIVATE SWITCH PS 9 1 1 SERVICE Cont d G Liabilities Cont d 7 PS 9 1 1 Service will be designed by the Company to provide an equivalent level of service reliability and quality as local exchange telephone service in the exchange where 9 1 1 Systems are equipped with the features to provide PS 9 1 1 Service H Rates and Charges Nonrecurring Monthly Charge Rate Enable 911 Tandeming in CO ICB ICB PS 911 Service Trunk per trunk See E 9 1 1 Special Trunk Rates from the PS to end office Directory Numbers See DID Service Rates Blocks of 100 sequential Section 5 numbers Company s PS ALI ENTRY ADMIN SITE PACKAGES Option 1 Full Service Package Includes Company s PS ALI communications software personal computer modem and training 445 80 145 96 Option 2 Includes Company s PS ALI software and training only 258 21 15 92 Option 3 PS ALI LQ Parallel Printer Requires Option 1 or 2 Above 206 10 33 79 Printer Requires Option 1 or 2 Above
251. nd in this tariff are applicable to the provision of Payphone Service Directory listings may be provided under the regulations governing the furnishing of listings for business subscribers A Network Interface Device will be installed at a location determined by the Company which is accessible to the customer The Network Interface Device NID is a company provided jack or its equivalent It is the point of connection between the telephone company owned wiring and wiring owned by the Customer Applicable Nonrecurring Charges will apply for the move or rearrangement of the Company s facilities which are made at the request of the customer The Company shall not be liable for shortages of coins collected and deposited at the subscriber s equipment The limit of the Company s liability for end user fraud of whatever nature occurring at or in association with the subscriber s equipment shall be governed by provisions of this Tariff and rules or regulations of the Commission In case of conflict between the tariff provisions and Commission rules and regulations the rules or regulations shall prevail Extensions to a payphone line are not permitted The Multiline business Subscriber Line Charge found in the interstate access tariff is applicable to all Instrument Implemented and CO Implemented payphone lines CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 17 Original Pa
252. nd meets the same condition in C 2 a 1 and the PS Provider uses the CENTURYTEL PS ALI ENTRY software to maintain and forward PS End User Directory Numbers and location information in the NENA Standard format to the Company with updates as necessary to keep records current and responds to requests from the Company to make corrections to record errors by uploading the corrected records within one working day The use of PS ALI by a PS Provider must conform to the Lead Telephone Company tariff or procedures In order to ensure that an address not found condition does not occur when a 9 1 1 call is received by a PSAP a PS Provider has the choice of either a purchasing and using a PS ALI ENTRY service or b exclusively transmitting only the Private Switch lead number to the 9 1 1 Customer for all 9 1 1 calls made by Private Switch End Users which is the default condition for a Private Switch Notwithstanding the above a a PS Provider must conform to applicable State regulations mandating PS ALI use if such regulations exist or are implemented by the State at any time and b a Private Switch with Direct Inward Outward Dialing DIOD numbers must use PS ALI or an address not found condition will occur The Company has no responsibility for loading and updating location information associated with Private Switch DIOD numbers Any PS ALI equipment and processing must be compatible with the Lead Telephone Company s systems
253. nels This provides Call by Call Service selection for incoming and outgoing Circuit Switched and Private Facility services D Channel Backup provides for a backup D channel for a failed D channel This arrangement can be used where multiple ADS PRI s share a single D channel A predetermined channel on another ADS PRI automatically takes over the signaling and control functions for circuit switched data and voice calls Effective March 24 2011 this service is limited to existing facilities in service at existing locations for current customers Current customers may migrate existing services to Integrated Services Digital Network Primary Rate Interface ISDN PRI Business Service at any time without incurring any Nonrecurring Charges or Service Charges TDP customers may migrate existing services without incurring termination liability charges when they select a commitment period equal to or greater than the length of time remaining under their existing TDP AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 31 MISCELLANEOUS SERVICE ARRANGEMENTS 5 21 ADVANCED DIGITAL SERVICE ADS Cont d Primary Rate Interface PRI D Optional Features for Circuit Switched Data and Voice Services 4 E Regulations 1 AR 14 11 MTHM 1 Network Ring Again enables station users whose Digital PBX is connected to a Ce
254. network to reach a specific number served by customer premises equipment CPE without the assistance of an attendant The central office will outpulse digits to the CPE that can further process the calls as desired The rates and charges for DID telephone numbers are in addition to the ISDN charges and are provided in Section VI of this tariff Dynamic Allocation of Bandwidth Allows the voice and data services to share B Channels and arrange them as a single trunk group This allows incoming and outgoing voice and data calls to utilize B Channels on a call by call basis Without this capability each service will have a dedicated B Channel Incoming Call Identification Caller ID When provided by the originating carrier s facilities incoming call identification transmits the telephone number of the calling party to the subscriber via the D Channel subject to availability Incoming call identification is provided via the D Channel associated with the incoming calls on a B Channel to a PBX PBX Station ID Capability Allows the station user s number calling party to be transmitted over the ISDN PRI D Channel from Direct Inward Dialing equipped CPE PBXs that use ISDN PRI This number is provided by the originating station and must have an associated Direct Inward Dialing telephone number working in the central office AR 14 11 MTHM Effective 12 01 2014 CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Ar
255. ng an access code Incoming calls to the line with the Make Set Busy feature activated receive a busy tone The line can be made available again to incoming calls by dialing a deactivation code Busy Redial 66 This feature automatically redials the last number the customer attempted to call If the called line is not busy the call will be placed If the called line is busy a confirmation tone or announcement is heard the customer hangs up and a queuing process begins For the next thirty minutes both the called and calling lines are checked for availability If the called line becomes idle the customer is notified via a distinctive ring that the network is ready to place the call When the customer picks up the telephone the call will be placed automatically Busy Redial 66 is also available on a usage sensitive basis Selective Call Accept 64 Permits the customer to screen incoming calls by creating a list of up to twelve 12 directory numbers from which the customer will accept calls Calls from all directory numbers not on the list route to a rejection announcement Selective Call Accept 64 is activated or deactivated by dialing the appropriate codes Selective Call Forward 63 Permits the customer to call forward up to twelve 12 directory numbers to another telephone number Only calls from the numbers on the Selective Call Forward 63 list will forward Selective Call Forward 63 is activated or deactivated by dialing the appropriate c
256. ng machines in the telecommunications system Network Control Signaling Unit The customer premises equipment installed maintained and furnished for the provision of network control signaling Patron When used in connection with Composite Data Service denotes a subscriber to the data switching services of a Composite Data Service Vendor AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 23 Original Page 8 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE 23 2 GENERAL REGULATIONS Cont d J Definitions Cont d Person to Person That service where the person originating the call specifies to the Telephone Company operator a particular person to be reached a particular mobile service point to be reached through a Mobile Telephone Service attendant or particular PBX service point department or office to be reached Ie AR 14 11 MTHM When after the service point mobile radio system or PBX service point called has been reached and while the connection remains established the person originating the call requests or agrees to talk to any person other than the person specified or to any other person or mobile service point to be reached through a Mobile Telephone Service attendant or to any other service point department or office to be reached through a PBX attendant the classifications of the call remains person to person When the
257. ng the correct ESN and PSAP ID from the MSAG and in transmitting each record as received from the PS Provider to the PSAP attendant s display upon receipt of a 9 1 1 call from the PS End User Terminal equipment at the 9 1 1 Customer s sites that is used in connection with PS 9 1 1 Service whether such equipment is provided by the Company or the 9 1 1 Customer shall be configured so that it is unable to extract any information from the database other than as it relates to an emergency call Any information obtained from the database in connection with an emergency call shall be used solely for the purpose of answering handling and responding to emergency calls in a manner consistent with the nature of the emergency Any permanent record associating a PS End User telephone number with his her name or address shall be secured by the 9 1 1 Customer and disposed of in a manner that will retain the security The PS Provider agrees to release indemnify defend and hold harmless the Company its employees and the 9 1 1 Customer from any and all loss claims demands suits or other action or any liability whatsoever to any other party or person for any personal injury to or death of any person or persons or for any loss damage or destruction of any property whether owned by the caller or PS Provider the PS End User the Customer others The PS Provider agrees to release indemnify defend and hold harmless the Company and its employees from any a
258. ng the point of beginning Base Rate Area Base Rate Area is the city limits of Lakeview Arkansas located in Baxter County Arkansas AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 22 Original Page 4 LEGAL DESCRIPTIONS AND BASE RATE AREAS 22 4 MALLARD POINT EXCHANGE A Legal Description Exchange Service Area Enclosed by the following boundary Beginning at the NW corner of the SW SE of Section 14 T20N R13W in Baxter County Arkansas Then East along the North line of the South of Section 14 for approximately 1 2 mile to the East line of Section 14 Then South along the East line of said Section to the intersection with the centerline of the Pigeon Creek fork of Norfork Lake Then in a Northeasterly direction meandering with the centerline of said inlet for approximately 1 3 4 miles to the intersection with the centerline of the main lake Then in a generally Southeasterly direction following the meandering centerline of the man lake for approximately 9 1 2 miles to a point in Section 3 T20N R12W where the centerline of the main lake intersects with the centerline of the Fall Creek inlet of Norfork Lake Then in a Westerly direction following the meandering course of the centerline of said inlet through Sections 3 4 and 5 for approximately 3 1 2 miles to the intersection with the South line of Section 5 Then West along t
259. nished with residence service for others who are members of the customer s domestic establishment and who occupy the same premises The rate for a foreign listing will be the rate of the local exchange carrier in whose directory the listing appears A foreign listing may be furnished for customers requesting their listing be included in a directory alpha section different than normal Non published service is an arrangement where a customer s listing is omitted from both the telephone directory and information listing No charge will be made for non published numbers for customers having a listed number in the same exchange under the same listing The Company will take reasonable precautions not to publish the number in any of its publicly distributed directories and except when required by law will not disclose the number to any person other than representatives of law enforcement agencies its own employees or representatives or those of other telephone companies or to other customers who are billed for calls placed to or from non published numbers When non published service is to be furnished the customer will be required to execute an agreement which holds the Company harmless from any damages which might arise and which absolves the Company from any responsibility for the failure of the customer to receive calls because of the non published arrangement Non published service customers will be required to maintain such service until the
260. nnect Supervision Hunt Group for Shared Data Access Intercom Calling Speed Calling Short AR 14 11 MTHM Effective 12 01 2014 CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Section 5 Original Page 68 MISCELLANEOUS SERVICE ARRANGEMENTS 5 23 ADVANCED DIGITAL CENTREX ADC Cont d C Advanced Digital Centrex Service Descriptions Cont d 2 3 AR 14 11 MTHM Circuit Switched Data Service Cont d Cc The Standard Circuit Switched Data Service Features are described below 1 2 6 Calling Display on Intercom Calls An arrangement that displays the calling intercom number on a properly equipped customer provided set Call Diverting an arrangement that provides the capability to allow calls to be completed to Intercom only Fully restricted Intercom and local calls Semi restricted Intercom local calls and toll calls Unrestricted Far End Disconnect Supervision an arrangement that automatically disconnects one end of a data connection when the other end of the data connection disconnects Hunt Group for Shared Data Access an arrangement that provides for an automatic search of a group of ports in order to find an available port to complete a call request Intercom Calling provides for the completion of calls between Circuit Switched Data station users within the same Centrex Service System Speed Calling Short an arrangement that a
261. ns additions or on transfers of service to new locations 2 In general exchange service is furnished for the exclusive use of the customer his representatives employees and members of the customer s family including those by marriage and other persons residing in the customer s house who are recognized as a part of the customer s domestic establishment A joint user therefore may be defined as a person firm or corporation whose use of a customer s service is not contemplated under the terms of a customer s contract but who subject to the consent of the customer and to the rules and regulations specified in the General Exchange Tariff is privileged to use the customer s service To facilitate this use of the service each joint user is allowed one listing in the alphabetical section of the directory without charge 3 The customer allowing joint user rights of his service is responsible for the joint user rental and toll charges and will be billed for same 4 A joint user must be located in the customer s premises or in the same office or suite of offices as the customer 5 Extension stations additional listings and miscellaneous equipment are furnished with the consent of the customer for the use of the joint user at regular rates 6 Charges for joint user service are automatically discontinued upon termination of the main contract for service B Rates 1 Joint use of a customer s service and one listing in the alphabeti
262. nt period Alternatively customers may discontinue a previously existing CLVP and establish a new CLVP as described in j following in which instance a new tier will be established and will apply for all service locations This service is not regulated AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 4 Original Page 7 LOCAL EXCHANGE SERVICE 4 9 CENTURYLINK LINE VOLUME PLAN CLVP B REGULATIONS Cont d 6 AR 14 11 MTHM All qualifying services must be associated with the same customer The Company may at its discretion provide this plan to Affiliates or Franchisees of Customer An Affiliate or Franchisee is an entity whose operation of business is substantially associated with Customer s name mark or commercial symbol When at the Company s discretion this plan is provided to Affiliates or Franchisees of Customer Customer must designate the specific account to which Early Termination Charges and Shortfall Penalties will be applied Services subject to rates under this CLVP are not eligible for discounted rates under any other local voice discount plan Only the qualifying services listed in B 1 preceding are both contributory to and eligible for the CLVP rates herein However a line or key trunk in any packaged service may contribute towards the minimum line requirement PBX trunks are neither eligible for or contributor
263. ntent will be to provide at least the same level of service reliability and quality as the telephone service being provided in the exchanges where 911 is offered Because the Telephone Company serving boundaries and political subdivision boundaries may not coincide it is the obligation of the Customer to make arrangements to handle all 911 calls that originate from telephones served by Central Offices in the local service area whether or not the calling telephone is situated on property within the geographical boundaries of the Customer s public safety jurisdiction Application for 911 Service must be executed in writing by each Customer If application for service is made by an agent the Telephone Company must be provided in writing with satisfactory proof of appointment of the agent by the Customer At least one local law enforcement agency must be included among the participating agencies in any 911 offering Any terminal equipment used in connection with 911 Service whether such equipment is provided by the Telephone Company or the Customer shall be configured so that it is unable to extract any information from the system other than information relating to a number identified through the ANI feature as the source of an in progress 911 call AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 16 Original Page 8 UNIVERSAL EMERGENCY NUMBER SERVICE 911
264. ntral Office by ADS PRI to complete calls to a busy station line in another system without redialing The system may be in the same or a different Central Office Network Name Display allows the name of a station user calling over ADS PRI to be forwarded for display on a properly equipped customer provided set The terminating system may be in the same or a different Central Office System Intercommunication Service is an arrangement that allows the ADS PRI B channel s to connect to a Centrex System or to another ADS PRI that is located in the same Central Office This optional feature is only available on per B Channel Circuit for Switched Data Voice Provision of Service ADS PRI is provided at the option of the Company and can only be provided from digital Central Offices equipped and programmed to provide such service The availability functionality and capabilities of ADS PRI features may vary by serving Central Office Except as specified in 22 5 5 following for Government Entity ADS PRI shall not be used for any purpose for which any consideration is rendered to pay any party other than the Company Advanced Digital Service Primary Rate Interface Specifications All customer provided equipment used to interface with ADS PRI is required to conform with Technical Reference Specifications as used by the Company CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014
265. ntral offices Caller ID Per Call Blocking is not available with Payphone Service WATS or PBX service without direct trunk access Caller ID Per Line Blocking Allows a single line customer to make all calls with the delivery of the calling number identification marked as private to the people being called If the pre assigned access code is dialed the calling number will be delivered on the next call placed This option is only available to law enforcement agencies and private domestic violence intervention agencies G VIP Alert Allows a customer to program up to thirty one 31 directory numbers with distinctive tone or ring to alert the customer of an incoming call from these numbers The customer can modify the list by activating or deactivating numbers VIP Alert functions if the telephone receiver is on hook or off H Long Distance Alert Provides a distinctive ring if the receiver is on hook to identify that an incoming call is long distance Long Distance Alert delivers a distinctive tone if the receiver is off hook and the customer also subscribes to Call Waiting AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 15 Original Page 7 ADVANCED CALLING SERVICES 15 3 DEFINITIONS Cont d Make Set Busy The Make Set Busy feature is a terminating feature that allows subscribers to make their lines busy to all incoming calls by diali
266. odes If the customer forwards to a long distance number applicable toll charges apply for each completed call Selective Call Rejection 60 Permits the customer to select a list of up to twelve 12 directory numbers from which calls are to be rejected Calls from all directory numbers on the list route to a rejection announcement SCR is activated or deactivated by dialing the appropriate codes Standard call completion will occur if a call originates from a central office that is not equipped for Advanced Calling Service Feature functions Subscriber Activated Blocking PIN This feature allows a customer to activate or deactivate call blocking thereby restricting or allowing certain types of calls If Subscriber Activated Blocking is active on a line all calls originated on that line are screened for restricted calls If a call is placed to a restricted number the call is routed to a restriction announcement The subscriber can enter a Personal Identification Number PIN to override the blocked status and continue the call Privacy Protector Privacy Protector works to intercept unidentified callers Calls that can be identified by Caller ID are completed as normal calls Calls that cannot be identified are intercepted and routed to an announcement which states that the caller does not accept calls from telemarketers Callers are advised to hang up if they are a telemarketer or press 1 if they are not a telemarketer Callers pressing 1 wi
267. of ACD agents The Supervisor can monitor the performance of ACD agents and the quality of service being provided callers Variable Wrap up Time This data fillable feature enables ACD customers to establish a predetermined interval between an agent completing one call and receiving the next one This feature is available only where technically feasible and where facilities permit AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 13 Original Page 17 CENTREX SERVICE 13 4 RATES AND CHARGES The charges that apply to Centrex are one Customer Line Charge for each line terminated at customer locations one or more Feature Package charges per line one Attendant Console Feature if applicable and any optional features Additionally term volume and blocking discounts are to be applied based upon the total number of Centrex lines billed to the customer The appropriate Customer Line rate is calculated as follows The first line at each Service Location pays the appropriate B1 rate plus 17 50 Each additional line at a Service Location pays the appropriate B1 rate minus 7 00 See Section V Sheet No 2 preceding Nonrecurring Charges apply in addition to the above charges Each line is then charged for any additional features from the options listed on the following pages Discounts are to be based upon the total number of Centrex lines billed to
268. of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Section 16 Original Page 18 UNIVERSAL EMERGENCY NUMBER SERVICE 911 16 7 PRIVATE SWITCH PS 9 1 1 SERVICE B Conditions J AR 14 11 MTHM Availability of Options a The ANI ONLY option is available if the 9 1 1 Customer has subscribed to ANI ONLY C9 1 1 service and has established dedicated routing from the central office serving the PS provider to a Point of Concentration or to the serving PSAP and if the PS Provider 1 Orders a block s of sequential Directory Numbers from which PS End Users are assigned individual Directory Numbers 2 Orders two PS 9 1 1 Service trunks or that quantity necessary to provide P 01 Grade of Service whichever is the higher standard to connect the PS Provider s Private Switch to its serving central office and 3 Has a Private Switch capable of forwarding the ANI of each PS End User s Directory Numbers to the 9 1 1 Service Trunk when either 9 1 1 or X 9 1 1 is dialed where X is the access number for the public switched network CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 16 Original Page 19 UNIVERSAL EMERGENCY NUMBER SERVICE 911 16 7 PRIVATE SWITCH PS 9 1 1 SERVICE Cont d B Conditions 2 AR 14 11 MTHM The ANI and ALI option is available if the 9 1 1 Customer subscribes to Enhanced 9 1 1 service a
269. of digital transmission b D Channel A 64 Kbps digital signaling only channel for call establishment when used with Primary Rate Access C Primary Rate Access Line The facility between the serving central office and the customer s premises Provides transport for up to twenty four 24 64 Kbps d Primary Rate Interface The central office switching elements that are dedicated to a customer s ISDN PRI service e Primary Rate Channels B Channels or D Channels as defined above f Rotary Hunt Functionality A service arrangement which allows calls made to a busy number to be completed to another idle line in that rotary number group AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 41 MISCELLANEOUS SERVICE ARRANGEMENTS 5 21 ADVANCED DIGITAL SERVICE ADS Cont d Primary Rate Interface PRI H Integrated Services Digital Network Primary Rate Interface ISDN PRI Business Service Cont d 4 Features a Standard Features Clear Channel Capability The B Channels on ISDN PRI are clear since all signaling and control functions are handled by the D Channel This allows all 64 Kbps on each B Channel to be used for customer information Digital Voice Transmission All voice calls are transmitted using digital signaling Direct Inward Dialing DID Signaling Permits incoming dialed calls from the exchange
270. of the following feature configurations Cont d f PSAP equipment designed for use with Key Telephone Systems and Type 2B Automatic Call Distributor Systems or equivalent systems provided at rates and charges specified elsewhere in this tariff includes 1 ANI Display and Transfer equipment consisting of a micro processor controlled stored program system capable of serving up to fifteen incoming E911 lines and fifteen Display and Transfer Units 2 ALI equipment providing retrieval of the calling party s address from a data base and its display on units located at attendant positions A maximum of fifteen display units may be provided per system PSAP Terminal Equipment 1 Company or customer provided equipment may be used to terminate 911 facilities at any PSAP a When the Company provides PSAP equipment it will be provided at the rates and charges specified in 5 10 Special Service Arrangements following b When customer provided terminal equipment is used at a PSAP it will be furnished in accordance with the General Regulations set forth in 5 10 2 of this tariff Program Development Charges are charges applicable to the work necessary to design develop test and maintain any special programming required to support 911 Service its billing and its data base management The rate is based on Telephone Company time and materials expended Records Conversion Charges are charges applicable to the work necessary to design
271. office serving area if a request is received from a governmental unit with police and fire public safety responsibility for other parts of the central office serving area that governmental unit must subscribe to a combination of E911 Service Features which includes the Selective Routing Service Feature at the rate specified in this tariff AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 16 Original Page 9 UNIVERSAL EMERGENCY NUMBER SERVICE 911 16 3 RULES AND REGULATIONS Cont d Y When the Selective Routing feature is provided the customer is responsible for identifying primary and secondary PSAP locations as well as the unique combinations of police fire and ambulance or any other appropriate agencies responsible for providing emergency service in the E911 serving area An Emergency Service Number ESN will be provided for each unique combination by the Company The customer will associate these ESN s with street address ranges or other mutually agreed upon routing criteria in the E911 serving area These ESN s will be carried in the Data Management System DMS to permit routing of 911 calls to the primary and secondary PSAPs responsible for handling of calls from each telephone in the E911 serving area The following terms define the customer s responsibility in providing this information 1 Initial and subsequent ESN assignments by street n
272. omatic billing equipment is available to a credit card or Special Billing Number Dial Calling Card Station to Station service also includes 1 when an operator records the calling card or Special Billing Number where no automatic recording equipment is available 2 when an operator reaches the called telephone number and records the calling card or Special Billing Number where facilities are not available for dial completion 3 when an operator places a calling card or Special Billing Number call for a calling party who identifies himself as being handicapped and unable to dial the call because of this handicap and 4 when an operator reestablishes a dial calling card or dial Special Billing Number call which has been interrupted after the called number has been reached This class of service involves no other operator services except those necessary to complete the above described calls CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 9 MISCELLANEOUS SERVICE ARRANGEMENTS 5 3 OPERATOR ASSISTED LOCAL CALLS Cont d D Dial Calling Card Station to Station Operator Station to Station and Operator Person to Person Cont d 2 Operator Assisted Local Calling Charges are applicable to any of the following call types when the customer requests operator assistance in completing the call Cont d b Operator Station to Station is that Station to Station
273. omer s service area Neither the 9 1 1 Customer nor the Company shall have any responsibility for 9 1 1 calls that carry foreign dial tone whether they originate within or outside of the 9 1 1 Customer s service area or for foreign or unrecognizable dial tone calls originating from voice over internet protocol or mobile cellular telephones l The Company shall not be liable for any mistakes omissions interruptions delays errors or defects in transmission or service caused or contributed to by the negligence or willful act of any person other than the Company or arising from the use of 9 1 1 Customer provided facilities or equipment AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 16 Original Page 13 UNIVERSAL EMERGENCY NUMBER SERVICE 911 16 6 RATES AND CHARGES A Messages 1 No charge will be applied by the Telephone company to the calling party for calls placed to the 911 telephone numbers Charges for messages transferred over exchange facilities from a PSAP are billed according to rates applicable for calls placed within the service area of the serving central office B 911 Service 1 AR 14 11 MTHM 911 Exchange Lines Established rates found in Section V of this tariff for rotary lines flat or measured rate business lines apply for 911 Exchange Lines that terminate at PSAP s The monthly rate for the Exchange Line i
274. omers are excluded B The service will be furnished only at locations where adequate and suitable facilities are available C Other facilities and miscellaneous service offerings requested by customers and not detrimental to this service or other services of the Telephone Company will be furnished in accordance with regulations and at the rates specified in the applicable section of this tariff D These services are limited to those areas served by central offices arranged for Custom Calling Services AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 14 Original Page 5 CUSTOM CALLING SERVICES 14 3 RATE SCHEDULES A The following charges are in addition to regular charges for class and grade of service furnished and the applicable service ordering charge will apply for the installation of these services A central office line connection will not apply 1 Available Features Monthly Rates Per C O Line Equipped Residence Business Call Forwarding Variable 4 74 5 94 Call Forward Busy 1 20 1 20 Call Forward No Answer 1 20 1 20 Call Forward Remote Access 1 00 1 95 Directory Number Transfer Fixed Call Forwarding 3 95 4 95 Directory Number Transfer Remote 5 00 9 00 Distinctive Ring 4 7444 5 94 Call Pickup 4 95 5 95 Call Transfer 5 94 7 14 Call Waiting 5 94 7 14 Direct Line 2 95 3 95 Home Intercom 5 94 7 14 Hot Line 3 54 4 74 Inquire
275. ompany provides Intrastate Access Services for Traffic Sensitive Special Access and other Miscellaneous Services from its Intrastate Access Service Tariff filed in Docket 86 160 U approved October 31 1988 Order 41 and as amended thereafter 3 The Company concurs with the Universal Service Fund Tariff filed by the Administrator of the Arkansas Intrastate Carrier Common Line Pool and as amended thereafter AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 10 Original Page 1 FOREIGN EXCHANGE SERVICE 10 1 GENERAL REGULATIONS A Foreign exchange service is exchange service furnished to a customer from a central office of an exchange other than the one that normally serves the area in which the customer is located B For the purpose of this document the term Foreign Exchange shall mean the exchange from which foreign exchange service is furnished The term Normal Exchange shall mean the exchange normally serving the area in which the customer s premises is located The term Interexchange Channel designates that portion of the foreign exchange service circuit which is provided between the toll rate centers of the foreign and normal exchanges C Foreign exchange service does not come within the Company s general undertaking nor does the Company obligate itself to furnish such service generally but will do so at its option where facilities of such
276. on the face of the bill AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 06 12 2015 Section 12 1 Revised Page 1 12 1 12 2 12 3 12 4 12 5 12 6 12 7 CHARGES RELATED TO CUSTOMER ACTIVITY APPLICABLE SERVICE AREA A To all customers taking telephone service under the Company s rate schedules as they are now or as they may in the future be filed and approved by the Arkansas Public Service Commission CUSTOMER ACCOUNT RECORD STATEMENT A The Company will charge a fee of five dollars 5 00 per monthly statement when a customer or any authorized party requests a statement of the customer s account record as described by the Commission s General Service Rules DEPOSIT FROM APPLICANT A Under certain conditions the Company may require a deposit from an applicant pursuant to the provisions of the Commission s General Service Rules DEPOSIT FROM CUSTOMER A Under certain conditions the Company may require a new deposit or an increase in the amount of a deposit from a customer pursuant to the provisions of the Commission s General Service Rules B When the Company charges a new or additional deposit the total amount on deposit at any time shall not be more than the total of the customer s two highest bills during the last twelve 12 months except in instances of unauthorized use tampering or bankruptcy DEPOSIT DUE TO BANKRUPTCY A In a
277. on 5 Original Page 57 MISCELLANEOUS SERVICE ARRANGEMENTS 5 22 ADVANCED DIGITAL SERVICE ADS Cont d Basic Rate Interface BRI B Service Descriptions Cont d 1 AR 14 11 MTHM Circuit Switched Voice Service per B Channel Cont d b Optional Circuit Switched Voice Features Cont d 6 Call Return enables a customer to place a call to the telephone number associated with the most recent call received whether or not the call was answered or the number is known The customer can then dial a code to request the network to place the call If the called line is not busy the call is placed If the called line is busy a confirmation tone or announcement is heard the customer hangs up and a queuing process begins For the next thirty 30 minutes both the calling and the called lines are checked periodically for availability to complete the call If during the queuing process the called line becomes idle the customer is notified via a distinctive ring that the network is ready to place the call When the customer picks up the telephone the call will be placed automatically Charges and rates for this optional feature are specified in the Advanced Custom Calling Services section of this document Intercom Calling allows a voice user to be able to call another voice user within the electronic key telephone service EKTS intercom group without affecting the busy idle status of any of the directory numbers DNs
278. on 60 5 94 7 14 Subscriber Activated Blocking PIN 3 54 3 95 VIP Alert 4 95 7 14 Privacy Protector 3 54 3 95 Grandfathered to existing customers at their present location AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 15 Original Page 9 ADVANCED CALLING SERVICES 15 5 MULTIPLE FEATURE DISCOUNTS A Residence Customer will receive a multiple feature discount when subscribing to two or more features Monthly Discount Two Features 75 Three or more features 1 25 B A reduction of 0 25 per feature per month applies when two or more Advanced Calling Features are provided on the same line The reduction applies to business and residential service 15 6 USAGE SENSITIVE CALLING FEATURES A Charges for usage sensitive calling features are in addition to any usage charges associated with the line If applicable such usage may include but is not limited to toll charges local measured service charges exception calling plan rates etc Terms and conditions of these charges are covered in tariff sections specific to that particular call type and are not impacted by the application of a per use charge Multiple feature discounts do not apply to usage sensitive features 1 Rates and Charges Minimum Charge Feature Per Activation or Use Res Bus Busy Redial 66 0 95 Call Forwarding 0 95 Call Return 69 0 95 Call Trace 57 7
279. on of service has been started prior to the cancellation a cancellation charge equal to the minimum service charge shall apply Where special construction has been started prior to the cancellation a charge equal to the cost incurred in the special construction less net salvage applies Installation or special construction for a customer is considered to have started when the Company incurs any expense in connection with the installation which would not otherwise have been incurred MINIMUM CONTRACT PERIOD A Except as specified elsewhere in this tariff the minimum contract period is one month from the date service or additions to service are established and the minimum charge is the authorized date for one month For purposes of rate administration each month is considered to have thirty 30 days The Company may require a contract period longer than one 1 month at the same location in connection with unusual construction necessary to meet the specific demands for service AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 2 Original Page 3 GENERAL TERMS AND CONDITIONS 2 8 CUSTOMER TERMINATION OF SERVICE A The customer may terminate service prior to the expiration of the initial contract period after giving notice to the Company pursuant to Rule 6 20 of the General Service Rules The customer will be liable for all charges for the full
280. on without going through the attendant and may be provided at the rates specified below only when in the opinion of the Company sufficient central office equipment and facilities are available for such usage When such equipment and facilities are not available or are limited this feature may be provided for as specified under charges for Unusual Installation as found in Section VIII of this tariff a When the Direct Inward Dialing feature is provided the Company will determine the number of inward central office trunks that are needed B Rates Monthly Installation Termination Rate Move Charge Charge 1 Direct Inward Dialing Service to Customer Premises Located Switching Systems Groups of 20 working or reserved DID Numbers each 3 00 480 00 DID Trunk Termination in Central Office each 40 00 50 00 1 400 00 for each trunk terminated Note In mechanical offices only groups of 100 numbers will be issued at applicable rates The non recurring charge applies to the first group of DID numbers assigned to station lines per occasion These rates and charges are applicable in addition to the rates and charges for the provision of PBX trunks and the associated equipment and services AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 19 MISCELLANEOUS SERVICE ARRANGEMENTS 5 15 IMPAIRED HEARING EQUIPMENT A General 1 T
281. one Company This program also is not available to customers for whom installation of the Telephone Company s tariffed services required special construction or special configurations If the customer who cancels the service s provided by the Telephone Company obtains service from a local service provider the Telephone Company will not reimburse the customer for any installation charges passed on by that provider to establish service Each customer will be entitled to the credit one time per service The Satisfaction Guarantee Program only applies to services provided under the regulations and rates specified in this document and does not apply to services offered under a separately negotiated contract The Telephone Company is not liable for any outage damages or inconvenience encountered by the customer when switching to an alternative local service provider CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 85 MISCELLANEOUS SERVICE ARRANGEMENTS 5 29 COMPETITIVE RESPONSE PROGRAM S A 5 10 Bill Credit Existing business customers may be eligible for consecutive bill credits when they contact the Company to inform them that they have received a better priced offer for the same or comparable service s from a competitor or when they contact the Company to disconnect service s and agree to retain their service s with the Company To be
282. ons An ADS BRI line consists of non loaded two wire facility The standard transmission parameters for an ADS BRI line consists of a maximum of 40dB loop loss at a 40 KHz test tone terminated into a 135 ohm impedance CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 62 MISCELLANEOUS SERVICE ARRANGEMENTS 5 22 ADVANCED DIGITAL SERVICE ADS Cont d Basic Rate Interface BRI C Regulations 4 AR 14 11 MTHM Interface Specifications for Customer Provided Equipment CPE All customer provided equipment used to interface with ADS BRI is required to conform with Technical Reference Specifications as used by the Telephone Company Payment for Service a Monthly or Contract ADS BRI is offered under a monthly plan b Temporary Suspension of Service Temporary Suspension of Service is not offered with ADS BRI Cancellation of Service Prior to Establishment of Service a In the event a customer initiates cancellation of equipment and facilities before completion or after installation is completed but prior to service being established the loss on equipment and facilities in process of building or being installed cost of installation labor cost of removal and other expenses not to exceed the installation charge s will apply Government Entity Any Government Entity may authorize any other government entity to use its ADS BRI In
283. ontract plan A month to month business customer may at any time convert to a service contract plan by paying the applicable service period plan rate currently in effect Residential service is only offered on a month to month basis The monthly rate for customers choosing the service period plan is guaranteed against Telephone Company initiated changes during the selected service contract period Subsequent line additions deletions to the original service contract period are stipulated as follows a Subsequent additions will be added to an existing contract based upon the remaining period of the initial contract If the line addition causes the customer s total Centrex line count to exceed the threshold of the line count previously contracted all lines will be billed at the rate for the larger line count b Subsequent line deletions resulting in reductions equal to or exceeding 20 of the initial quantity of lines under contract will be considered a termination liability and treated as specified in paragraph 3 8 below If the reduction causes the total number of lines to fall into a different line size group all remaining lines will be billed at rates for the smaller line size group Effective 12 01 2014 CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Section 19 Original Page 11 DISCONTINUED SERVICES DIGITAL CENTREX 19 1 DIGITAL CENTREX SERVICE Cont d C Regulations and Conditions
284. ook With a call on Call Hold the station user holding the call can place another call 3 Call Transfer Individual All Calls this feature allows a station user to contact a third party while on a call establish a three way conversation and then drop off allowing the two other parties to remain connected 4 Call Number Display the called number is displayed on compatible customer premises equipment when an outgoing call is placed 5 Caller ID provides for the display of the incoming telephone number on a Customer provided device attached to the Customer s access line or on a telephone or answering machine equipped with a built in display screen Caller ID Service will forward the calling number from the appropriately equipped terminating Central Office to the Customer provided display device The Company will forward all telephone numbers subject to technical limitations 6 Denied Origination allows call terminations but prevents the origination of a call 7 Denied Termination allows call origination but prevents the termination of a call AR 14 11 MTHM Effective 12 01 2014 CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Section 5 Original Page 55 MISCELLANEOUS SERVICE ARRANGEMENTS 5 22 ADVANCED DIGITAL SERVICE ADS Cont d Basic Rate Interface BRI B Service Descriptions Cont d 1 AR 14 11 MTHM Circuit Switched Voice Service per B Channe
285. orwarding set up call It also applies to collect and person to person calls which may be refused at the answering station The Centrex lines for a Centrex customer may terminate at multiple locations off premise secondary locations however all Centrex lines in the same group must be served by the same Central Office Terminal equipment may be offered by the Telephone Company under contract or may be provided by the customer Unless specifically exempted Centrex service shall be subject to all general regulations applicable to the provision of service by the Telephone Company as stated in the general tariff CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 19 Original Page 13 DISCONTINUED SERVICES DIGITAL CENTREX 19 1 DIGITAL CENTREX SERVICE Cont d D Definitions 1 AR 14 11 MTHM Business Group Automatic Identified Outward Dialing Business Group Automatic Identified Outward Dialing provides identification of the calling line or the Centrex Group billing pilot number on billable calls directed to the public network Business Group Dialing Plan Business Group Dialing Plan enables a Centrex Group to have a unique dialing scheme which includes Intercom Dialing access to an attendant private network and or special facilities using 1 to 5 digit codes Single Digit Dialing and customized feature activation deactivation codes Each Centrex group ma
286. outside the Centrex group Intercom Dialing Intercom Dialing allows Centrex station users to call other stations within their Centrex group by dialing abbreviated codes Make Busy Make Busy can be used to temporarily make a particular station in a Multiline Hunt Group appear busy to incoming callers Make Busy causes the hunt to skip over a station during the search for an idle station Manual Line Service Manual Line Service automatically places a call to the operator when the station user lifts the receiver off the switchhook Night Service Night Service allows calls directed to the attendant to be rerouted to predesignated station lines within the same Centrex group when the attendant position is not staffed i e evening hours weekends Off Premises Station Secondary Locations Off Premises Stations enable a secondary business location to access the same Centrex features and services as the main business location The secondary locations must be served by the same Digital Central Office as the primary location Outgoing Call Screening Outgoing Call Screening blocks the completion of calls to specific directory numbers 3 6 7 or 10 digit basis An Outgoing Call Screening may be assigned to either an individual line or shared by multiple station users CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 19 Original Page 16 DISCONTINUED SERVICES DIGI
287. ovide the call detail of a successful trace only to the appropriate law enforcement authorities when the Company receives a proper request C If a customer wishes that further action be taken regarding a successful trace the customer is responsible to initiate contact with the appropriate law enforcement agencies who in turn should contact the Company s business office during normal business hours to obtain the specific records for that customer At its option or upon receipt of a proper request from a law enforcement agency the Company will set up a temporary tracing arrangement using Manual Call Tracing This may occur when in the judgment of the Company or law enforcement agency the unwanted call s present a serious threat of bodily harm or destruction of property When the customer is located in an exchange where Call Trace 57 is not available or the unwanted calls originate from a central office that is not equipped for Advanced Calling Service Features or linked to appropriate facilities Manual Call Tracing may be invoked 3 Way Calling The per use charge is applied only when a second call is completed and bridged to the first call Completed calls include messaging systems answering machines facsimile machines modems etc CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 16 Original Page 1 UNIVERSAL EMERGENCY NUMBER SERVICE 911 16 1 GENERAL A Univ
288. part by the Company and in part by other companies the rules and regulations of the Company apply to that portion of the service or facilities furnished by it In the event of a conflict between any rate rule regulation or provision contained in this tariff and any rate rule regulation or provision contained in the tariffs of another company or companies in which the Company concurs the rate rule regulation or provision contained in this tariff shall prevail UNDERTAKING OF THE COMPANY A The Company does not undertake to transmit messages but offers the use of its facilities where available for communication between parties subject to the terms and conditions specified in these tariffs The Company s obligation to furnish or continue to furnish telecommunications service is dependent upon its ability to obtain retain and maintain without unreasonable expense suitable rights of way and facilities and to provide for the installation of those facilities required to furnish and maintain that service APPLICATIONS FOR SERVICE A Applications for service or requests from customers for additional service or changes in the grade or class of service become contracts when received and accepted by the Company and are subject to the minimum contract term which is one month unless specified otherwise Any general change in rates rules or regulations prescribed by the Commission modifies the terms and conditions of contracts to t
289. placed on the same service order AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 48 MISCELLANEOUS SERVICE ARRANGEMENTS 5 21 ADVANCED DIGITAL SERVICE ADS Cont d Primary Rate Interface PRI H Integrated Services Digital Network Primary Rate Interface ISDN PRI Business Service Cont d 7 Rates and Charges Cont d b Optional Features Monthly Rate Nonrecurring Charge 1 D Channel Backup each channel 130 00 20 00 2 Network Ring Again Per Primary Rate Interface Available with Two Way Primary Rate Interface only 75 00 0 00 3 Call by Call Integrated Service Access Feature Capability Per Primary Rate Interface Available with Two Way Primary Rate Interface only 25 00 35 00 4 Incoming Call Identification Caller ID Name and Number Per Primary Rate Interface 100 00 0 00 5 2B Channel Transfer Per Primary Rate Interface 35 00 100 00 6 Circular Hunt Per Primary Rate Interface 25 00 100 00 7 National ISDN 2 Protocol Per Primary Rate Interface 0 00 0 00 8 E911 Call Screening Per Primary Rate Interface up to 100 station numbers 125 00 150 00 Available only to customers subscribing to more than one Primary Rate Interface Certain equipment restrictions apply kK AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Effective 12 01 2014 Local Te
290. ply to the services when they are individually provided also apply when they are provided as part of this package 2 All services are provided only from central offices that have been arranged to provide these services The services are provided subject to availability of facilities 3 This package is available only to individual line residence and business customers C Rates Monthly Rate Per Line 1 Residence 2 00 2 Business 3 00 20 3 SIMPLE CHOICE BUSINESS ASSIST ADVANTAGE A Description Simple Choice Business Assist Advantage is a package of features available to both residential and business customers Simple Choice Business Assist Advantage includes the features specified following and a flat rate access line with Touch Calling Customers subscribing to Simple Choice Business Assist Advantage are entitled to unlimited use of the service features specified Grandfathered to existing customers at present locations AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 20 Original Page 5 PACKAGED SERVICES 20 3 SIMPLE CHOICE BUSINESS ASSIST ADVANTAGE Cont d B Features Following are the eligible call features All features may be not be available in all areas Anonymous Call Reject 77 Busy Redial 66 Call Forward Busy Call Forward No Answer Call Forward Remote Access Call Forwarding Call Return 69 Cal
291. pon Southwestern Bell Telephone Company s Private Line Service Tariff B In cases where foreign exchange service is requested by a customer of another telephone company into an exchange of this Company applicable charges based upon Southwestern Bell Telephone Company s Private Line Service Tariff will be charged to the telephone company serving the customer requesting the service AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 11 Original Page 1 MUNICIPAL AND COUNTY TAXES 11 1 GENERAL A Municipal and County taxes legally imposed through approved ordinances or otherwise shall be billed to the customers receiving service within the territorial limits Such billing shall allocate the occupation tax license tax permit fee franchise fee or other similar charge among customers uniformly on the basis of each customer s monthly charges for the types of service made subject to such tax fee or charge B The municipal tax rate shall be subject to an increase or decrease in proportion to the amount of new or revised excise license privilege or franchise taxes except ad valorem and income taxes which the Company may hereafter have to pay which are levied or imposed or increased or decreased by laws or ordinances Such adjustments shall be recovered only from those customers within jurisdictional boundaries of the taxing bodies and shall be referenced
292. pproximately 1 2 mile to a point on the East line of the West 1 2 of Section 14 thence South along the East line of the West 1 2 of Sections 14 23 and 26 for approximately 1 3 4 miles to the SE corner of the NW 1 of Section 26 thence West along the South line of said 1 4 for approximately 1 4 mile to a point on the East line of the West 1 4 of Section 26 Then turn South along said East line through Sections 26 35 and 2 for approximately 2 1 2 miles to the South line of Section 2 Then turn East along the South line of Section 2 for approximately 3 4 mile to the NE corner of Section 11 thence South along the East line of said Section for approximately 1 2 mile to the NW corner of the SW of Section 12 thence East along the North line of the SW for approximately 1 2 mile to the centerline running North and South through Section 12 Then turn South along said centerline for approximately 1 1 2 miles to the South line of Section 13 thence West along the South Section line for approximately 2 mile to the NE corner of Section 23 Then turn South along the East line of Sections 23 26 35 and 2 for approximately 4 miles to the NW corner of Section 12 Then run East along the North line of Section 12 for approximately 1 4 mile to the East line of the West 1 4 of Section 12 Then turn South along said East line for approximately 1 mile to the South line of said Section thence run West along the South line to the NE corner of
293. quality of or defects in such transmission or the reception of signals by customer provided equipment or systems AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 9 Original Page 1 9 1 9 2 9 3 CONCURRENCES MESSAGE TOLL TELEPHONE SERVICE MTS A Rates 1 The Company concurs in CenturyTel of Mountain Home Inc s Long Distance Message Telecommunications Service Tariff together with anendments and successive issues for the purpose of providing intrastate intra _LATA message toll telephone service within the Company s service area within the State of Arkansas INTEREXCHANGE PRIVATE LINE SERVICE A Rates 1 The Company concurs in the private line service tariff of Southwestern Bell Telephone Company together with amendments and successive issues for the purpose of providing private line services and channels between the Company s service area and other areas within the Arkansas intrastate intraLATA jurisdiction INTRASTATE ACCESS A Rates 1 The Company concurs with the Intrastate Flat Rate Carrier Common Line Service Tariff filed by the Administrator of the Arkansas Intrastate Carrier Common Line Pool and as amended thereafter The Company s Carrier Common Line Access Service rates are listed in the CenturyTel of Mountain Home Inc Intrastate Access Service Tariff as filed with the Arkansas Public Service Commission 2 The C
294. r the functioning of this location Alternative Routing AR A feature provided to allow E911 calls to be routed to a designated alternate location if 1 all E911 exchange lines to the primary PSAP are busy or 2 the primary PSAP closes down for a period This is a standard feature of E911 Service Automatic Location Identification ALI A feature by which the name business accounts only and the address associated with the calling party s telephone number identified by ANI as defined below is forwarded to the PSAP for display Additional telephones with the same number as the calling party s will be identified with the address of the calling party s number Automatic Location Identification ALI Database A database of ALI records containing access line subscribers names addresses telephone numbers and Emergency Service Numbers to be used for 9 1 1 purposes This database once provided to the Customer may include additional information about that location Subscriber names may be omitted as a local option Automatic Number Identification ANI A feature by which the calling party s ANI telephone number is forwarded to the E911 Control Office and to the PSAP s Display and Transfer Units AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 16 Original Page 2 UNIVERSAL EMERGENCY NUMBER SERVICE 911 16 2 DEFINITION OF TERMS Cont d B911
295. r transmitted across Company provided network facilities or Customer premise equipment Customer is responsible for any Company service or usage charges resulting from any such unauthorized access unless a tariff schedule or other written agreement expressly states otherwise AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 10 01 2015 Section 2 2nd Revised Page 6 Cancels 1st Revised Page 6 GENERAL TERMS AND CONDITIONS 2 15 SPECIAL RULES GOVERNING THE PROVISION OF LOCAL EXCHANGE SERVICE Exclusive Provision of Local Exchange Service A Local exchange service shall be exclusively provided by the Telephone Company which is certificated to provide service in the local exchange area Notwithstanding any other provisions of this or other tariffs previously filed by the Telephone Company the Telephone Company shall have no obligation to connect or to continue to provide local exchange access service to any customer or potential customer who is providing or intends to provide local exchange service through resale or other similar arrangements This provision is in specific compliance with the directives or Order No 2 in the Public Service Commission Docket No 84 213 U The Company shall continue to provide access service to PBX s being used by hospitals motels hotels etc whose patients or patrons are of a transitory nature and cannot realistically be customers for loc
296. rame Relay Service and where pre established by the Telephone Company Frame Relay Service is not offered bundled with the Frame Relay Access Line DS3 is available on a UNI or NNI port only basis and the DS3 access line is obtained from the National Exchange Carrier Association Tariff FCC No 5 The Frame Relay UNI and NNI Port Only offerings are provided for digital special access line connections to the network supporting Frame Relay Service Channel Terminations are available from the National Exchange Carrier Association Tariff FCC No 5 PVCs are provisioned on either 56 64 Kbps 128 Kbps 256 Kbps 384 Kbps DS1 or DS3 ports depending upon the customer s networking requirements The actual throughput of aggregated PVC bandwidths in use at the same time on the same port cannot exceed the port speed Since all PVCs need not be in use at the same time it is possible for the total bandwidth of all CIR PVCs associated with one Frame Relay Access Line to exceed the bandwidth of that Frame Relay Access Line This is referred to as over subscription and when this occurs there can be no guarantee that the CIR defined for that port and PVC will be available at any point in time No PVC can have a CIR greater than the lower of the two port speeds connected by the PVC segment A PVC must be associated with at least one Frame Relay Port A Frame Relay Port can be associated with multiple PVCs AR 15 07 MTHM CenturyTel of Mountain Home Inc d b a C
297. rame Relay UNI Port and Access Line A nonrecurring charge and a monthly rate based on the speed of the port connection i e 56 64 Kbps 128 Kbps 256 Kbps 384 Kbps or DS1 apply per port for each Frame Relay access line or digital private line connection to the network supporting Frame Relay Service Each port can accommodate multiple PVCs Frame Relay UNI Port Only The User to Network Interface UNI port provides for an end user to carrier connection A nonrecurring charge and monthly rate based on the speed of the port connection apply per port for each Frame Relay Access Line or digital private line connection to the network supporting Frame Relay Service The digital private line connection can be provided via a special access line and special transport to the nearest Telephone Company Frame Relay capable serving wire center if applicable offered in the National Exchange Carrier Association Tariff FCC No 5 Frame Relay Private NNI Port Only The Private Network to Network Interface NNI port provides for connecting two networks together for Frame Relay Service which is dedicated to one customer A nonrecurring charge and monthly rate based on the speed of the port connection apply per port for each digital private line connection to the network supporting Frame Relay Service The digital private line connection can be provided via a special access line and special transport if applicable offered in the National Exchange Carrier
298. rated Services Digital Network Primary Rate Interface ISDN PRI Business Service Cont d 2 Regulations Cont d i This service is available only from central offices which have the necessary facilities to provide ISDN PRI on the standard network platform In the event a customer is served by a non ISDN capable central office the Company may provide ISDN PRI Business Service from an alternative serving central office as designated by the Company The subscriber may be required to accept a foreign NXX When a foreign NXX is required the rates for the interoffice facilities of an interexchange ISDN PRI Business Service arrangement as specified in 22 8 7 A of this Section will apply in addition to the rates normally applicable for an ISDN PRI Business Service arrangement The local calling area may not be the same as the local calling area of the exchange in which the customer is located When ISDN functionality becomes available from the central office that normally serves this subscriber ISDN PRI Business Service will be provided from that office and the subscriber may be required to accept a different NXX If the subscriber chooses to continue ISDN PRI Business Service from the alternative serving central office the additional charges applicable for the interoffice facilities of an interexchange ISDN PRI Business Service arrangement will continue to apply Similarly if a subscriber requests ISDN PRI Business Service from an alternat
299. rates and charges are in addition to all other rates and charges that may apply for services offered under this tariff which operate in conjunction with the TSP System 1 Establishment of TSP System Service The establishment of TSP System service charge is a nonrecurring charge NRC which applies when an access line and or circuit is ordered If both provisioning and restoration are ordered at the same time only one NRC is applicable The NRC is also applicable for orders changing priority levels There is no charge to remove a TSP assignment Nonrecurring Charge Per Access Line Circuit 15 00 AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 81 MISCELLANEOUS SERVICE ARRANGEMENTS 5 26 TELECOMMUNICATIONS SERVICES PRIORITY Cont d G Rates and Charges Cont d 2 AR 14 11 MTHM Provisioning Priority There are two basic levels of priority provisioning Emergency provisioning priority E and Essential provisioning priority 1 2 3 4 or 5 a Emergency Provisioning The Telephone Company will take immediate action to provide the requested service at the earliest possible date The Telephone Company will adjust its available resources to meet the customer s requested due date Restoration Priority Restoration Priority is a monthly rate per access line and or circuit for the ongoing administration and maint
300. rect dialing of outgoing calls Incoming calls are received by direct inward dialing from the calling party to the station line or through an attendant console All Centrex station lines will be equipped with the standard features as set forth in paragraph 2 1 1 and Touchtone Service Additional optional features may also be selected and generally result in additional charges as specified in paragraph 2 3 1 Effective 12 01 2014 CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Section 19 Original Page 2 DISCONTINUED SERVICES DIGITAL CENTREX 19 1 DIGITAL CENTREX SERVICE Cont d B Rates and Charges 1 AR 14 11 MTHM Centrex Line Rates a The monthly rates for Centrex lines specified below include the following standard features Business Group Automatic Identified Outward Dialing Call Forward Busy Line Call Forward Don t Answer Call Forward Variable Call Forwarding Incoming Only Call Forwarding Within Group Only Call Forwarding Distinctive Ringing Call Hold Call Pickup Call Transfer Direct Inward Dialing Direct Outward Dialing Distinctive Alerting DTMF Signaling Intercom Dialing Speed Call 8 Three Way Calling Semi Restricted Line Fully Restricted Line Toll Restriction Hunting a Regular Hunting Circle Hunting Uniform Call Distribution Preferential Hunting Series Completion NNN H HS HSH HB KKB Lh KV LU HB CMCOCOCOOONCUOCO BR WD
301. ree seconds of transmission measured over a continuous 24 hour period Customer Signal Parameters All signals generated by customer terminal equipment must meet the signal and format constraints described in Bell System Technical Reference Publication 43801 dated November 1982 Bell System Technical Reference Publication Reference Publication 41451 dated January 1983 and in Bell System Technical Reference Publication 62411 dated September 1983 CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 26 MISCELLANEOUS SERVICE ARRANGEMENTS 5 20 HIGH CAPACITY SERVICE Cont d C Service Functions 1 Channelization a Channelization equipment will be provided by the Telephone Company at the central office If the customer wants the channelization equipment located on their premises the equipment must be provided by the customer b The Telephone Company will provide channelization equipment at the central office when the customer desires two point premises to central office or central office to central office services c Telephone Company provided central office channelization equipment provides service for up to 24 voice grade channels 2 Channel Plug Ins One channel plug in is required for each channel termination in the channelization equipment AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkan
302. regulated service Core Connect 1 LITE customers must initially subscribe to a one year two year or three year term plan Month to month rates are available upon expiration of a TDP when customers do not renew or select a new TDP option AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Effective 12 01 2014 Arkansas Section 20 Original Page 16 PACKAGED SERVICES 20 10 CORE CONNECT Cont d E Rates and Charges Con d 3 Core Connect 2 Business Flat Rate One Party or Key Line Service Hunting optional Choice of the following features and services Caller ID with Name Call Forwarding Call Forward Busy Call Forward No Answer Call Forward Remote Access Call Waiting Cancel Call Waiting Call Waiting ID Three Way Calling Call Transfer Call Return Distinctive Ring Selective Call Rejection Busy Redial Message Waiting Indicator Voicemail Per Location Per Month Initial Bundle 2 through 10 bundle Month to One Year Two Year Three Year All Terms Month Term Term Term 55 00 35 00 30 00 27 50 25 00 1 distance plan for each CORE CONNECT 2 line or trunk subscribed Deregulated service AR 14 11 MTHM Customers must also subscribe to the CenturyTel Long Distance LLC Unlimited Option 2 long CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01
303. removal and any other costs incurred up to the time of cancellation resulting from the customer s order for service but not to exceed the total non recurring charges AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 16 Original Page 10 UNIVERSAL EMERGENCY NUMBER SERVICE 911 16 4 SERVICE FEATURES A B911 Service includes the Company provision of the 911 code or the opening of this code to the exchange network in those Central Offices that fall within the boundaries of the municipalities or other governmental bodies township county etc that subscribe for 911 Service B911 Service provides for routing all 911 calls originated by telephone with given Central Office prefix codes to a single PSAP via business exchange lines B911 presents a call to the PSAP via business access line in a manner similar to a normal exchange telephone call No other features are provided with this offering The customer must subscribe to a minimum of two lines at the PSAP to receive 911 calls B C911 Service provides B911 Service plus Forced Disconnect Idle Tone Application Called Party Hold Emergency Ringback and Switchhook Status features Activation of the Switchhook Status and Emergency Ringback features requires use of the appropriate COAM Key telephone equipment at the PSAP C D911 Service provides B911 service plus display of the calling Party s ANI telep
304. res will operate only on calls originating and terminating within an Advanced Calling Service office or similarly equipped offices of interconnecting local telephone companies Advanced Calling Services will be offered on a subscription basis only except for Call Trace 57 which will be billed on a per successful activation basis and Per Call Blocking which is provided to all customers free of charge Advanced Calling Services will be available to single party and multi line residence and business customers having rotary dial or touch tone service Advanced Calling Service information will not be sent for calls originating from equipment not suitably equipped for Advanced Calling Service features To activate a feature the subscriber must dial a company designated code except Caller ID Busy Redial 66 and Call Return 69 features cannot be activated for numbers with an 800 or 900 prefix or PBX station lines not equipped with Direct Inward Dial Service Caller ID is available for multi line customers equipped with hunting arrangements and all lines in the hunt group must be provisioned with Caller ID Caller ID is not available on operator handled calls Call Trace 57 will be based on the standard annoyance call procedure and its use will conform with existing regulations concerning how to deal with annoying and harassing calls Call Trace 57 will not replace existing procedures Customers will not be provided with the traced number T
305. rgency telephone number Only one 911 service will be provided within any government agency s locality B The 911 emergency telephone number is not intended as a total replacement for the telephone service of the various public safety agencies which participate in the use of this number The public safety agencies will subscribe to other exchange telephone service as provided in other sections of this tariff C The service is furnished to the Customer only for the purpose of receiving reports of emergencies by the public D 911 Service is classified as Business Exchange Service and is arranged for one way incoming service to the appropriate PSAP Outgoing calls can only be made on a transfer basis with E911 Service E 911 Service is provided solely for the benefit of the Customer operating the PSAP The provision of 911 Service by the Company shall not be interpreted construed or regarded either expressly or implied as being for the benefit of or creating and Company obligation toward any third person or legal entity other than the Customer AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 16 Original Page 6 UNIVERSAL EMERGENCY NUMBER SERVICE 911 16 3 RULES AND REGULATIONS Cont d F The Company does not undertake to answer and forward 911 calls but furnishes the use of its facilities to enable the Customer s personnel to respond to
306. rial transmitted over the Company s facilities or the use thereof by the customer against claims for infringement of patents arising from combining with or using in connection with facilities furnished by the Company and apparatus equipment and systems provided by the customer F Liability The Company s liability if any for its gross negligence or willful misconduct is not limited by this tariff With respect to any other claim or suit by a customer for damages arising out of mistakes omissions interruptions delays or errors or defects in transmission occurring during provision of telephone service the Company s liability if any shall not exceed an amount equivalent to the proportionate charge to the customer for the period of service during which such mistake omission interruption delay error or defect in transmission or service occurs and continues This liability shall be in addition to any amounts that may otherwise be due to the customer under this tariff as an allowance for interruptions G Unauthorized Access and Hacking Except for physical damage to Customer s transmission facilities or Customer premise equipment directly caused by the Company s negligence or willful misconduct the Company is not responsible for unauthorized access to or alteration theft or destruction of Customers equipment data programs or other information through accident wrongful means or any other cause while such information is stored on o
307. rms of Service Arkansas Section 5 Original Page 49 5 21 kK AR 14 11 MTHM MISCELLANEOUS SERVICE ARRANGEMENTS ADVANCED DIGITAL SERVICE ADS Cont d Primary Rate Interface PRI H Integrated Services Digital Network Primary Rate Interface ISDN PRI Business Service Cont d 7 Rates and Charges Cont d 1 Monthly Nonrecurring Rate Charge Optional Feature Packages Premium Package Includes National ISDN 2 Protocol E911 Call Screening Incoming Call Identification Caller ID Name and Number Call by Call Integrated Service Access Feature Capability and 2 B Channel Transfer Per Primary Rate Interface 195 00 285 00 Move Charge A Move Charge per ISDN PRI Business Service arrangement applies for each arrangement moved to a new location in the same building or to a different location within the same central office serving area This Move Charge is equal to the sum of the Service Change Charges plus the Premises Visit Charge e Service Connection Charges 1 Service Establishment Charges are applicable for each ISDN PRI Business Service arrangement based on the quantity of Primary Rate Access Lines required for receiving and recording information and or taking action in connection with a customer s request and processing the necessary data These charges include engineering design common centralized testing and coordination The nonrecurring charges associated with ser
308. rring Charges a Service Change Charge 1 For termination change at the same premises Physical per ISDN PRI Business Service arrangement 165 00 2 For termination change at the same premises Programming per ISDN PRI Business Service arrangement 35 00 b Premises Visit Charge per ISDN PRI Business Service arrangement 125 00 CenturyTel of Mountain Home Inc d b a CenturyLink Effective 12 01 2014 Local Terms of Service Arkansas Section 5 Original Page 51 MISCELLANEOUS SERVICE ARRANGEMENTS 5 21 ADVANCED DIGITAL SERVICE ADS Cont d Primary Rate Interface PRI H Integrated Services Digital Network Primary Rate Interface ISDN PRI Business Service Cont d 7 AR 14 11 MTHM Rates and Charges Cont d f Termination Liability Charges 1 If a customer under a Term Discount Plan TDP disconnects all or a portion of the ISDN PRI Business Service prior to the expiration of the TDP then a Termination Liability Charge will apply to those services that are disconnected The Termination Liability Charge will be a one time charge equal to the sum of 50 of the payments remaining for the rest of the TDP If Charges Applicable Under Special Conditions were applied to the service being terminated any termination charges associated with Charges Applicable Under Special Conditions will also apply If a customer relocates an existing ISDN PRI Business Service arrangement to a new location with the same bui
309. rtheasterly direction for approximately 10 1 4 miles through portions of Sections 25 24 19 20 17 16 9 10 11 12 and 1 in T18N R13W and Section 6 T18N R12W all lying South of the river to the intersection with North line of Section 20 T18N R12W lying North of the river Then turn East along the North line for approximately 1 4 mile to the SW corner of the East 1 2 Section 17 thence North along the 1 2 Section line through Sections 17 8 and 5 for approximately 2 1 2 miles to the NW corner of the SE of Section 5 T18N R12W in Baxter County Arkansas and being the point of beginning Base Rate Area Base Rate Area is the city limits of Norfork Arkansas located in Baxter County Arkansas AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 22 Original Page 9 LEGAL DESCRIPTIONS AND BASE RATE AREAS 22 8 TRACY FERRY EXCHANGE A Legal Description Exchange Service Area Enclosed by the following boundary Beginning at the NW corner of the NW 1 4 NE of Section 12 T19N R13W in Baxter County Arkansas Then running East along the North line of Sections 12 7 and 8 for approximately 2 1 4 miles to the intersection with the Fall Creek channel of Norfork Lake Then in a Northerly and then Easterly direction following the meandering centerline of said lake channel through Sections 5 4 and 3 for approximately 3 Ya mile
310. rty 30 day period prior to the execution of the contract with the customer Upon Commission approval the rates will be offered in writing to the customer for acceptance Commission Jurisdiction The receipt of any contract or amendment to a contract established under this tariff shall not constitute approval of all terms and provisions therein The Commission retains jurisdiction to investigate on its own motion or upon complaint any contractual term or provision under which the service is offered and to take any necessary action pursuant to such investigation including issuing orders CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 19 Original Page 12 DISCONTINUED SERVICES DIGITAL CENTREX 19 1 DIGITAL CENTREX SERVICE Cont d C Regulations and Conditions Cont d 11 12 AR 14 11 MTHM All exchange lines in a Centrex group must have the same billing arrangement either flat rate or measured service where offered Intercom calls between lines in a Centrex group are not subject to local measured service where offered When used with Call Forwarding or Call Transfer the Centrex customer is responsible for the payment of the applicable toll charge for each billable call connected over the public network between the Centrex station and the station at which the call is answered The charge is applicable to each call answered including the Call F
311. rty who identifies himself as being disabled and unable to dial the call because of his disability CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 23 Original Page 9 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE 23 2 GENERAL REGULATIONS Cont d J Definitions Cont d Sent Paid Service Sent paid service includes all calls where the person originating the call pays for the call by having the call billed to the originating telephone number Sent paid calls also include calls from pay telephones when the caller pays for the call by depositing coins Service Station Line Telephone service components provided by the customer in isolated and sparsely developed areas where it is not practicable for the Telephone Company to make such service components available Service Terminating Arrangement The term Service Terminating Arrangement denotes Telephone Company provided equipment which terminates exchange telephone service used for Long Distance Message Telecommunications Service LDMTS at a customer s premise The Service Terminating Arrangement provides a clearly delineated interface which facilitates the design isolation and testing of LDMTS Where a protective connecting arrangement is required the Service Terminating Arrangement is provided as part of the protective connecting arrangement Station The network control signaling unit data set or ot
312. rvice Arkansas Effective 12 01 2014 Section 16 Original Page 2 UNIVERSAL EMERGENCY NUMBER SERVICE 911 16 5 LIABILITY Cont d E The Company accepts no responsibility for obtaining and providing subscriber record information from private telecommunications systems such as PBXs or shared tenant services unless provided to the Company by a PS Provider pursuant to the terms of the Private Switch 9 1 1 Service tariff or any individual case basis contract At the rates set forth herein the Company will integrate any records provided to it by the PS Provider in a Company standard format for inclusion in a 9 1 1 ALI Database However by doing so the Company makes no representation or warranty regarding the accuracy of the data provided to it by a PS Provider and shall not be liable or responsible for any indirect incidental consequential punitive special or exemplary damages associated with the provision of this data by the PS Provider which may be asserted by any person business government agency or other entity against the Company F The Company shall not be liable or responsible for any indirect incidental consequential punitive special or exemplary damages associated with the provision of any aspect of 9 1 1 Service when there is a failure of or interruption in 9 1 1 Service due to the attachment of any equipment by the Customer or an end user Customer to Company facilities The Customer or an end user Customer may with the
313. rvice Charges TDP customers may migrate existing services without incurring termination liability charges when they select a commitment period equal to or greater than the length of time remaining under their existing TDP AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 29 MISCELLANEOUS SERVICE ARRANGEMENTS 5 21 ADVANCED DIGITAL SERVICE ADS Cont d Primary Rate Interface PRI B Definitions 1 C Standard Features For Circuit Switched Data and Voice Services 1 B Channel Bearer Channel is a 64 Kbps digital channel capable of transporting circuit switched data and circuit switched voice D Channel Delta Channel is a 64 Kbps digital channel used to transport signaling and control information Out of Band Signaling is a signaling that is separated from the channel carrying the circuit switched data and voice services 1 Caller Number Identification allows the caller s number if not blocked to be displayed on compatible CPE when an incoming call is received including calls made to Direct Inward Dialing DID Service telephone numbers Call By Call allows the circuit switched data and voice services enabled over the Advanced Digital Service PRI to share B channels and arrange them as a single trunk group This allows incoming and outgoing voice and Circuit Switched Data calls to utilize B
314. rvice enrollment plan This offering permits a customer to receive features and services for a flat monthly rate for each bundle provided PRI Bundle includes the following features and services a ISDN PRI Business Service consisting of 2 Way Primary Rate Interface and 24 Primary Rate Channels b Up to 100 Direct Inward Dial DID Numbers in blocks of 20 Optional C ISDN PRI Business Service Standard Features d Incoming Call Identification Caller ID Name and Number Promotional rate of 26 95 applied previously AR 15 12 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 20 Original Page 20 PACKAGED SERVICES 20 13 PRIMARY RATE INTERFACE PRI BUNDLE Cont d B Regulations it AR 14 11 MTHM Unless specified otherwise in this section the regulations for ISDN PRI Business Service including Service Connection Charges set forth in Section 6 apply in addition to the regulations herein Unless specified otherwise in this section the regulations for DID Service including Non recurring and Installation Charges set forth in Section 6 apply in addition to the regulations herein Service Charges do not apply when PRI Bundle replaces existing Local Exchange Service Customers may activate all 100 DID numbers included in the bundle rate concurrent with installation of service or may activate the numbers in blocks of 20 When a customer
315. ry facilities are available When facilities are not available the customer may be required to pay an additional charge or to contract for service beyond the initial period or both b The total mileage is the sum of the direct route mileage from each point to its serving central office with fractional 1 4 miles treated as full 1 4 miles for each two point segment of distance C Charges per cable pair Monthly Rate First 1 4 mile 3 00 Each additional 1 4 mile 1 00 For each terminated segment where segments are permanently tied together combined mileage applies 1 AR 14 11 MTHM Installation Charge 1 Applicable Service Connection charges will apply as set forth in Section VII of this tariff CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 11 MISCELLANEOUS SERVICE ARRANGEMENTS 5 4 INTRAEXCHANGE LOCAL CHANNELS B Extension Station Service 1 General a An extension station is an additional station connected on the same circuit as the main station and having the same number as the main station 2 Conditions a Off premises extension stations may be furnished subject to the following conditions 1 When provided on party lines such stations are subject to removal by the Company whenever they interfere with the satisfactory operation of the line 2 May be located on the premise of another customer and restricted
316. ryLink Local Terms of Service Arkansas Effective 12 01 2014 Section 13 Original Page 15 CENTREX SERVICE 13 3 Feature Packages Cont d The following list itemizes standard packages for Centrex Features may vary depending on the serving central office and software upgrades G Package 7 Digital Centrex ACD Call Center Package Cont d The features in this Package are available only where facilities permit This Package may be added to Packages 1 2 or 3 and includes the following features 9 AR 14 11 MTHM Display Agents Summary Key This feature key activated option enables the ACD supervisor using a business set with display to quickly check the status of all ACD agent positions assigned to a predetermined group Flexible Observe Agent This feature enables ACD supervisors to monitor the quality of service being offered incoming callers Forced Agent Availability This feature allows the ACD supervisor to require an agent to receive incoming ACD calls even though the agent has pressed the Not Ready key Group Status Display on Set This feature allows the customer to review statistics on DMS Meridian ACD group status at customer specified intervals This information is displayed at a customer premises ASCII terminal Line of Business Codes This feature enhances the existing ACD Line of Business Code feature by increasing the number of business codes an agent can enter for each call from one to three
317. s 10 001 Kbps 4 000 Kbps 10 000 Kbps 15 000 Kbps Monthly Rate 120 00 250 00 330 00 1 537 Kbps 4 001 Kbps 10 001 Kbps 4 000 Kbps 10 000 Kbps 15 000 Kbps Express PVC 1 Monthly Rate 150 00 312 50 412 50 1 537 Kbps 4 001 Kbps 10 001 Kbps 4 000 Kbps 10 000 Kbps 15 000 Kbps Express PVC 2 Monthly Rate 132 00 275 00 363 00 15 001 Kbps 20 001 Kbps 25 001 Kbps 20 000 Kbps 25 000 Kbps 30 000 Kbps Monthly Rate 410 00 490 00 570 00 15 001 Kbps 20 001 Kbps 25 001 Kbps 20 000 Kbps 25 000 Kbps 30 000 Kbps Express PVC 1 Monthly Rate 512 50 612 50 712 50 15 001 Kbps 20 001 Kbps 25 001 Kbps 20 000 Kbps 25 000 Kbps 30 000 Kbps Express PVC 2 Monthly Rate 451 00 539 00 627 00 CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 21 Original Page 20 FRAME RELAY 21 5 RATES AND CHARGES Cont d A Standard Arrangements Cont d 6 Frame Relay Permanent Virtual Circuit CIR Capacity each Cont d Based on CIR Requested Cont d 30 001 Kbps 35 001 Kbps 40 001 Kbps 35 000 Kbps 40 000 Kbps 45 000 Kbps Monthly Rate 650 00 730 00 800 00 30 001 Kbps 35 001 Kbps 40 001 Kbps 35 000 Kbps 40 000 Kbps 45 000 Kbps Express PVC 1 Monthly Rate 812 50 912 50 1000 00 30 001 Kbps 35 001 Kbps 40 001 Kbps 35 000 Kbps 40 000 Kbps 45 000 Kbps Express PVC 2 Monthly Rate 715 00 803 00 880 00 Nonrecurring Monthly Charge Rat
318. s Inc d b a CenturyLink CenturyTel of South Arkansas Inc d b a CenturyLink CenturyTel of Redfield Inc d b a CenturyLink CenturyTel of Northwest Louisiana Inc d b a CenturyLink 23 1 APPLICATION This section Long Distance Message Telecommunications Service applies to long distance message telecommunications service furnished or made available by the Telephone Company over service components located wholly within or partly within the LATAs of the State of Arkansas between two or more points within the State of Arkansas where the respective rate centers of such points are also located in said State Any change in rates or regulations authorized by the legally constituted authorities acts as a modification of all contracts to that extent without further notice 23 2 GENERAL REGULATIONS A Scope Long Distance Message Telecommunications Service LDMTS is the furnishing of those service components required for telecommunication between service points in different local service areas but within the same LATAs in accordance with the regulations and system of charges specified in this section Long Distance Message Telecommunications Service The message charges specified in this section Long Distance Message Telecommunications Service are in payment for all Long Distance Message Telecommunications Service furnished between the calling and called service points The charges specified in this section Long Distance Message Telecom
319. s the rate applicable for the exchange or zone in which the PSAP is located A minimum of two lines from the PSAP s serving Central Office is required Foreign Exchange Service When 911 is provided from exchanges that do not have local calling to the exchange in which the PSAP is located charges for Foreign Exchange Service are applicable Refer to Private Line and or Access Tariff for appropriate charges Tie Lines Private Lines or Extension Lines Tie lines private lines extension lines and other such channels connecting a PSAP to various agencies such as police fire or ambulance service are provided at established tariff rates for such channels and facilities specified in this tariff and the Company s Private Line Service and or Access Service Tariffs Interlata Service Interlata services must be provided by an authorized interexchange carrier CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 16 Original Page 14 UNIVERSAL EMERGENCY NUMBER SERVICE 911 16 6 RATES AND CHARGES Cont d C Enhanced 911 E911 In addition to the rates in 5 2 preceding E911 provides for the following 1 Standard Features the following standard features are included with E911 Service a Forced Disconnect b Default Routing Cc Alternate Routing Night Service d Speed Calling e Central Office Transfer Arrangements 2 Optional Features E911 Service is available in fi
320. s to the point of intersection with the centerline of the main lake Then turn South following the meandering centerline of the main lake for approximately 8 miles to the intersection with South line of Section 35 T19N R12W Then turn West along the South line of Section 35 and 34 for approximately 1 5 8 miles to the NE corner of the Section 4 T18N R12W Then South along the East line of Section 4 for approximately 1 2 mile to the South line of the North 1 2 of Section 4 thence West along said South line through Sections 4 and 5 for approximately 1 1 2 miles to the center of Section 5 thence South along the East line of the West 1 2 of Sections 5 8 and 17 for approximately 2 1 2 miles to the South line of Section 17 Then West along the South line for approximately 1 4 mile to the intersection with the centerline of the White River Then ina generally Westerly direction through a portion of Sections 17 18 19 and 24 a distance of approximately 4 miles to the intersection with the West line of Section 24 Then North along the West line of sections 24 and 13 for approximately 1 1 3 miles to the NW corner of Section 13 thence East along the North line of said Section for approximately 14 mile to the West line of the East of Section 12 thence North along the 1 4 Section line for approximately 1 mile to the South line of Section 1 thence West along the South line of said Section for approximately 1 4 mile to the SW corner there of
321. s up but the calling service point does not chargeable time ends when the network connection is released either by automatic timing equipment in the telephone network or by the Telephone Company operator 6 When exchange telephone service used for Long Distance Message Telecommunications Service is directly connected i e not connected through a Multiline Terminating System at a customer s premises to a communications system chargeable time for all classes of calls begins when a call from the telecommunications network terminates in or passes through the first multiline terminating system or terminal equipment on that communications system It is the Customer s responsibility to furnish appropriate answer supervision to the point of connection with the exchange telephone service so that chargeable time may begin AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 23 Original Page 17 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE 23 5 TWO POINT SERVICE Cont d E Initial Periods and Additional Periods 1 Rates for Long Distance Message Telecommunications Service are specified in terms of initial and additional periods a The initial period is the interval of time allowed at the rate for a specified connection between given service points b The additional period is the unit of time used for measuring and charging for time in excess of the init
322. sas Effective 12 01 2014 Section 5 Original Page 27 MISCELLANEOUS SERVICE ARRANGEMENTS 5 20 HIGH CAPACITY SERVICE Cont d D Rates and Charges The following rates and charges apply for High Capacity Service in addition to the rates and charges for any associated service s Monthly Nonrecurring Rate Charge 1 Channel Termination Per Termination 176 25 232 00 2 Channel Mileage a Channel Mileage Facility Per Mile 19 46 3 Optional Multiplexing Per Arrangement a DS1 to Voice 183 12 b DS1 to DSO 183 12 C DSO to Sub rates 1 Up to 20 2 4Kbps Services 398 30 2 Upto 10 4 8Kbps Services 287 90 3 Up to 5 9 6Kbps Services 251 15 AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 28 MISCELLANEOUS SERVICE ARRANGEMENTS 5 21 ADVANCED DIGITAL SERVICE ADS Primary Rate Interface PRI A General Description 1 1 Advanced Digital Service PRI is a digital business service that provides access from a customer premises to the Company s circuit switched voice and circuit switched data via a 1 544 Mbps central office termination and a 1 544 Mbps channel to the customer s premises The channel may be a DS1 or other suitable facility The rates and charges for the channel and multiplexing where applicable are in addition to those for the Advanced Digital Service PRI termination Advanced Digital Service PRI
323. scribed in the applicable tariffs catalogs and or other local terms of service documents for those service locations B Regulations 1 Qualifying CLVP services in locations other than those served by Qwest Corporation are defined as follows Flat rate business individual lines local exchange service terminating into a single line instrument Flat rate key lines or key trunks local exchange service terminating into any system classified as a key system pursuant to FCC Part 68 Rules and any hybrid system designed to function like a key system e g an outbound line is manually selected usually by pushing a button on the handset rather than being selected automatically usually by dialing 9 AR 14 11 MTHM Effective 12 01 2014 Section 4 CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Original Page 6 LOCAL EXCHANGE SERVICE 4 9 CENTURYLINK LINE VOLUME PLAN CLVP B REGULATIONS Cont d 2 CLVP Feature Package consisting of Customer s choice of any of the following features where offered is available in conjunction with any qualifying service Caller ID includes Anonymous Call Rejection where available Call Forwarding Call Forward Busy Call Forward No Answer Call Forward Remote Access Call Waiting Cancel Call Waiting Three Way Calling Three Way Calling with Transfer Not currently available Call Return Distinctive Ring Message Waiting Indica
324. se to install customer service or to permit such service to remain on premises of a public character when the station is so located that the public in general or patrons of the customer may make use of the service At such locations however customer service may be installed provided the instrument is so located that it is not accessible for public use 2 14 LIABILITY OF THE COMPANY A Given the customer s exclusive control of his communications over Company provided facilities and of the other uses for which Company facilities may be furnished and because errors incident to the service and the use of facilities are unavoidable the services and facilities furnished by the Company are subject to the terms conditions and limitations specified herein The Company s failure to provide or maintain facilities under this tariff shall be excused by labor disputes governmental orders civil commotions acts of God and other circumstances beyond the Company s control subject to the interruption and outage allowance provisions of the Commission s General Service Rules Defacement of Premises No liability shall attach to the Company by reason of any defacement or damage to the customer s premises resulting from the existence of the Company s facilities on such premises or by the installation or removal thereof when such defacement or damage is not the result of the negligence or willful act of the Company or its employees The Company s liability
325. sion of Composite Data Service Calling Card Denotes a billing arrangement by which a message may be charged to an authorized Telephone Company Calling Card number Connecting Arrangement The equipment provided by the Telephone Company to accomplish the direct electrical connections of service components not provided by the Telephone Company with the services of the Telephone Company Data Access Arrangement A protective connecting arrangement for use with network control signaling unit or in lieu of the connecting arrangement an arrangement to identify a serving office line and protective equipment and procedures to determine compliance with criteria set forth in the General Exchange Tariff Data Switching When used in connection with Composite Data Service denotes the switching of data non voice messages by the interchange controlling and routing of data messages via communications service components wherein the information content of the messages remains unaltered AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 23 Original Page 7 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE 23 2 GENERAL REGULATIONS Cont d J Definitions Cont d Direct Electrical Connection A physical connection of the electrical conductors in the communications path Exchange Access Arrangement EAA A telephone service component which permits access
326. sponsible for making sure that a all phones that are connected to a PS Provider point of concentration are in the area served by the same E9 1 1 system to ensure correct routing and b that tandeming cause no more than a four 4 second delay in completion of the 9 1 1 call 2 Point of Concentration The 9 1 1 Customer is required to order network facilities in order to provide a minimum of two E9 1 1 Service Trunks or that quantity which will provide a minimum of P 01 Transmission Grade of Service whichever is the higher standard from the PS Provider s serving Central Office to the PSAP This may be done via dedicated trunking from the PS to the PSAP or it may be done via a Point of Concentration Thus there may arise a need to install an E9 1 1 Selective Router or Tandem in order to handle the traffic from numerous PS Providers If so the cost for this network modification is the responsibility of the 9 1 1 Customer 3 Termination at the PSAP If additional lines trunks or termination are required from the Point of Concentration to the PSAP to handle PS 9 1 1 Service and or if additional local loop connections or terminations are required at the PSAP end regardless of whether there is a Point of Concentration or not the cost of these additions is the responsibility of the 9 1 1 Customer AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 16 Or
327. st size monthly recurring charge may be applicable B e is uncommitted data CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 21 Original Page 6 FRAME RELAY 21 4 RATE REGULATIONS Cont d C Rate Application A customer may access Frame Relay Service via a Frame Relay Access Line or via Telephone Company provided digital access facilities offered in the National Exchange Carrier Association Tariff FCC No 5 If a customer utilizes a special access line to access FRS the associated regulations rates and charges for such facilities shall apply in addition to the rates and charges associated with the FRS rate elements A customer utilizing special access facilities to access FRS would incur the monthly rate and nonrecurring charge associated with the Frame Relay UNI or NNI Port Only charge set forth under 29 F 1 b or 29 F 1 c respectively for standard arrangements The UNI Port provides for a user to frame relay switch connection the NNI Port provides for a frame relay switch to frame relay switch connection The Frame Relay Access Line with CIR PVC capacity may be ordered and billed separately from an associated frame relay port and PVC and can have different Controllers as discussed under 29 B A request by one customer to discontinue a PVC does not result in the disconnection of the Frame Relay Access Line and Port Only the Controller of a Frame Relay Access Lin
328. stomer Effective August 1 2012 a Federal monthly discount of 9 25 off local exchange service is applicable for qualified residential customers AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 4 Original Page 5 LOCAL EXCHANGE SERVICE 4 9 CENTURYLINK LINE VOLUME PLAN CLVP A General 1 CenturyLink Line Volume Plan CLVP is available to business customers subscribing to 10 or more basic business lines key lines or key trunks A customer may have a maximum of 3 000 participating lines across all service territories served by CenturyLink incumbent local exchange carriers each a CenturyLink ILEC Lines served by a CenturyLink competitive local exchange carrier CLEC are not contributory to or eligible for CLVP 2 CLVP is offered as a tiered plan with each tier having a Minimum Line Requirement Lines and or key trunks provided by a CenturyLink ILEC which are already discounted under an existing term discount plan line volume plan or any contractual arrangement which contains a volume and or minimum term commitment may contribute to the aggregate line count used for determining the applicable tier and rates for services under this CLVP but are not eligible for additional discounts under this CLVP 3 The terms conditions and application of rates for services in Qwest Corporation locations may differ from those contained herein and are as de
329. t 3 A maximum of two telephone numbers may be requested per call to a directory assistance attendant 4 Charges for Directory Assistance Service are not applicable to calls placed from customers whose physical visual mental or reading handicaps prevent them from using the telephone directory The method of exempting those handicapped customers shall be via the completion of an exemption form supplied by the Company and the Company s acceptance of that form 5 Charges for Directory Assistance Service are not applicable to calls placed from a hospital which has as its principal undertaking the in patient medical or surgical care of the sick or disabled persons B Rates 1 The Directory Assistance charge applies for each call to Directory Assistance For customer direct dialed calls to a directory assistance attendant a charge of 3 99 cents per call is applicable maximum of two requested numbers per call 2 The following surcharge s apply in addition to the direct dial rate when the customer places a call to Directory Assistance via an operator Per Call Includes Operator Assisted Sent paid third number and credit card 1 99 CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 06 12 2015 Section 5 1 Revised Page 5 MISCELLANEOUS SERVICE ARRANGEMENTS 5 2 DIRECTORY ASSISTANCE SERVICE Contd C National Directory Assistance Service 1 Description National Directory Assis
330. t d The following list itemizes standard packages for Centrex Features may vary depending on the serving central office and software upgrades E Package 5 Digital Centrex Advanced MBS Set Package Cont d This Package may be added to Packages 1 2 or 3 and includes the features listed in Package 4 plus the following additional features 14 20 21 Message Service Capability This feature stores information of incoming unanswered calls and displays the information on a MBS set Multiple options allow the user to scroll through return and erase the captured message Music On Hold Capability This feature provides a continuous broadcast of music and optionally a recorded announcement to callers who are waiting to be connected Private Line Assignment This feature allows the user to give a directory number the appearance of a POTS line The private line has a POTS dialing plan Query Busy Station This feature allows a user to query the busy idle status of a designated station within the group If the station is busy when the query is made the line is monitored and the querying set is alerted as soon as the station becomes idle Secondary MADN Call Forwarding Activation This feature enables secondary members of a Multiple Appearance Directory Number MADN group to activate and deactivate Call Forward from Meridian Business Sets or 500 2500 sets Short Hunt on DN Keys This feature permits incoming calls to hunt over a se
331. t facilities and inside wiring Interface Specifications for Customer Provided Equipment CPE All customer provided equipment used to interface with ADC Service is required to confirm with Technical Reference Specifications as used by the Company Usage Charges a Circuit Switched Voice Calls All Circuit Switched Voice calls will be subject to Extended Community Calling Local Message charges or Long Distance Message Telecommunications Service charges as specified elsewhere in this tariff b Circuit Switched Data Calls Circuit Switched Data Calls will be subject to local usage sensitive charges based on minutes of use Extended Community Calling Local Message Charges or Long Distance Telecommunications Service charges as specified elsewhere in this tariff Cancellation of Service In the event of a customer initiated cancellation of equipment and facilities before completion or after installation is completed but prior to service being established the loss on equipment and facilities in the process of building or being installed cost of installation labor cost of removal and other expenses will apply In addition Service Connection Charge s as specified in Section 6 may also be applicable Payment for Service Monthly Contract Advanced Digital Centrex Service is offered under a monthly plan or on a contractual basis commencing on the date service is established Temporary Suspension of Service Temporary Suspension of Service is not o
332. t of directory number appearances in search of an idle DN on which to terminate Single Line Queue for Mini Console This feature provides queuing capability to mini console attendants or other MBS users without the additional expense of Automatic Call Distribution ACD or Uniform Call Distribution UCD software Station Message Waiting Activation This feature permits a station user to dial codes to access another station user or attendant who has activated Message Waiting This feature is available only where technically feasible and where facilities permit AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 13 Original Page 13 CENTREX SERVICE 13 3 Feature Packages Cont d The following list itemizes standard packages for Centrex Features may vary depending on the serving central office and software upgrades F Package 6 Digital Centrex Caller ID Package This Package may be added to Packages 1 2 or 3 and includes the following features 1 Automatic Recall This feature gives the subscriber the convenience of recalling the last incoming call without having to know the directory number of that call Automatic Re dial This feature allows a subscriber to automatically reach the last dialed directory number without having to redial the entire directory number Calling Name Number Delivery This feature allows the callers name and num
333. t the NW corner of Section 18 T21N R14W Baxter County Arkansas Also being the point of intersection of the Baxter and Marion County line with the Arkansas and Missouri state line Then run East along the state line for approximately 7 miles to the NE corner of Section 18 T21N R13W Then turn South along the East line of Section 18 19 30 31 and 6 for approximately 5 miles to the NW corner of Section 8 Then run East along the North line of Section 8 for approximately 1 2 mile to the NE corner of the NW of Section 8 Then turn South along the North South line running through the center of Sections 8 17 20 and 29 for approximately 3 14 miles to the SE corner of the NE NW of Section 29 thence West along the South line of the North 4 of Sections 29 and 30 for approximately 1 mile to the SW corner of the NW 1 4 of the NE of Section 30 T20N R14W Then turn South along said East line for approximately 14 mile to the SE corner of the NW 1 4 of Section 30 Then run West along the South line of the North 1 2 of Sections 30 and 25 for approximately 1 1 2 miles to the East line of Section 26 Then South along the East line of Sections 26 and 35 for approximately 1 3 8 miles to a point on the East line of Section 35 that is 1 8 mile North of the South Section line thereof Then turn West along a line that is 1 8 mile North of and parallel to the South Section line of Section35 a distance of approximately 1 mile to the East line of Sec
334. t will be rounded to the nearest cent AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 23 Original Page 18 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE 23 5 TWO POINT SERVICE Cont d F Rates Cont d 2 Operator Assistance Service Charges a The following rates for Operator Assistance Service will apply in addition to the rates for long distance service as found in this section Long Distance Message Telecommunications Service Discounts as specified in this section do not apply to Operator Assistance Service Charges b Rates Non Coin Coin Description Rate Rate Station to Station Service Calling Card Non Automated 0 90 0 90 Semi Automated 0 35 0 35 Fully Automated 0 35 0 35 Collect Non Automated 0 90 0 90 Semi Automated 0 90 0 90 Fully Automated 0 90 0 90 Billed to a Third Number Non Automated Semi Automated Fully Automated Sent Paid Non Automated Semi Automated Person To Person Service Non Automated Semi Automated Person to Person service may be billed to a calling card billed to a third number or billed as collect at no additional charge AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Section 23 Original Page 19 Effective 12 01 2014 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE 23 5 TWO POINT SERVICE Cont d F Rates Con
335. tance Message Telecommunications Service Promotions CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 1 Original Page 1 TRADE NAMES TRADEMARKS AND SERVICE MARKS The following list of trade names trademarks and or service marks which may be used for services offered herein are owned by CenturyLink Inc or a subsidiary of CenturyLink Inc and are used by CenturyLink with express permission Trademark and service mark designations will not be listed hereafter in this Local Terms of Service However the laws regarding trademarks and service marks are applicable Trade names trademarks and service marks that are owned by CenturyLink Inc or a subsidiary of CenturyLink Inc cannot be used by another party without authorization CENTURYLINK CORE CONNECT SIMPLE CHOICE AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 2 Original Page 1 2 1 2 2 2 3 GENERAL TERMS AND CONDITIONS APPLICATION OF RULES AND REGULATIONS A The rules and regulations contained herein apply to intrastate service and facilities furnished within the State of Arkansas by Century Telephone of Mountain Home Inc hereinafter referred to as the Company subject to the jurisdiction of the Arkansas Public Service Commission the Commission When services and facilities are provided in
336. tance Service is provided to customers of the company for the purpose of requesting telephone numbers of individuals or businesses who are located outside the customer s local Directory Assistance service area 2 Terms and Conditions a There are no call allowances or exemptions for National Directory Assistance customers b If a customer dials Directory Assistance for the purpose of obtaining a National Directory Assistance listing and also asks for a listing within their local Directory Assistance service area the charge for National Directory Assistance applies C A maximum of two requested telephone numbers are allowed per call d Charges apply to each call placed to National Directory Assistance from a Public Access Line e In locations including Public Access Lines where the customer has the capability to dial National Directory Assistance but places a call to the National Directory Assistance service attendant via an operator the operator assistance charge may apply in addition to the National Directory Assistance Charge 3 Rates Charge Each call dialed directly by customer 3 99 CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 6 MISCELLANEOUS SERVICE ARRANGEMENTS 5 2 DIRECTORY ASSISTANCE SERVICE Cont d D Directory Assistance Call Completion 1 Description Where facilities permit a customer calling for directory assistanc
337. tandard network interface SNI or demarcation point TIE LINE A circuit connecting two private branch exchange systems for the purpose of interconnecting the stations of one system with the stations of the other without the use of trunk lines central office of the Company TOLL MESSAGE A completed call between two exchange stations located in different local service areas between the two toll stations or between a toll station and an exchange station for which charges are made on a per unit basis TOLL RATE The rate prescribed for toll messages based upon the duration of the message time of day number of calls and distance between exchanges May be intrastate or interstate TOLL SERVICE Telecommunications service between exchanges carried on the public switched network for which charges are made on a per unit basis TOUCH CALLING Tone Dialing Touchtone U Touch Dual Tone Multi Freq Where central office facilities are available a type of high speed address signaling dialing in which buttons in a bank of twelve can be depressed to five one of a group of audio tone pairs for signaling directly over the circuit TRUNK LINE A telephone circuit between two central offices or between a private branch exchange and a company central office UTILITY FACILITIES Includes all lines right or way installed equipment and buildings directly used in providing service to customers AR 14 11 MTHM CenturyTel of Mountain Home
338. tant end of the call Denied Origination allows call terminations but prevents the origination of a call Denied Termination allows call origination but prevents the termination of a call Hunt Group for Shared Data Access provides the automatic search of a group of shared ports to find an available port in response to a connection request The types of hunting are limited to Sequential Multiline and Circular CenturyTel of Mountain Home Inc d b a CenturyLink Effective 12 01 2014 Local Terms of Service Arkansas Section 5 Original Page 60 MISCELLANEOUS SERVICE ARRANGEMENTS 5 22 ADVANCED DIGITAL SERVICE ADS Cont d Basic Rate Interface BRI B Service Descriptions Cont d 2 AR 14 11 MTHM Circuit Switched Data Service Per B Channel Cont d b Optional Circuit Switched Data Service Features 1 Additional Call Offering provides notification to an ADS user that a call directed to that user is present at the service switch even though no B Channel can be allocated for the call Once notified the user may free up a B Channel by clearing another call or placing another call on hold in order to accept the additional call This feature provides similar functionality as that provided by Call Waiting for the analog telephone user Call Forwarding Busy Line provides the option of fixed forwarding of a station s incoming calls to a predetermined number if the station is in a busy conditio
339. tation can be reached by dialing its Directory Number from the Public Switched Network The 9 1 1 Customer is responsible to ensure that the PS Provider meets the 9 1 1 Customer s standard of timeliness in reporting PS End User ALI updates to the company When the PS Provider s Site Administrator has established a PS End User ALI record for each Directory Number this Site Administrator will contact the 9 1 1 Customer to determine the correct street address and community name location as has been defined in the 9 1 1 Customer s Master Street Address Guide MSAG This information will be entered into the PS Provider s PS End User ALI record data base for transmission to the Company The 9 1 1 Customer is responsible for informing the PS Provider s Site Administrator of the correct street address nomenclature and community name location as used in the MSAG and of changes when they occur The 9 1 1 Customer will ensure that all PS Provider PS End User street addresses are included in the MSAG and that each address is assigned an ESN and PSAP ID CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 16 Original Page 22 UNIVERSAL EMERGENCY NUMBER SERVICE 911 16 7 PRIVATE SWITCH PS 9 1 1 SERVICE Cont d F Customer Obligations Cont d 5 AR 14 11 MTHM The PS Provider is responsible for forwarding PS End User ALI record information to the Company according to th
340. td k Rotary hunt functionality at no additional charge is available with ISDN PRI Business Service This functionality increases the likelihood of an incoming call being completed over an ISDN PRI B channel The functionality is exclusively within the B channels of a single ISDN PRI Business Service arrangement or between multiple ISDN PRI Business Service arrangements and is not allowed between ISDN PRI Business Service arrangements and other services including but not limited to Business Individual Line Service The total number of Primary Rate Interfaces in a single standard hunting configuration may not exceed 50 ISDN PRI Business Service is not offered in conjunction with Local Measured Service No additional charges apply for calls to Local Calling Area and Extended Area Service EAS exchanges m In order to maintain the quality of ISDN PRI Business Service the Company reserves the right to perform preventative maintenance and software updates to the network The Company has classified this maintenance as indicated below Scheduled Maintenance used to perform such functions as hardware and software upgrades and network optimization The Company will perform these tasks in a maintenance window that is anticipated to minimize disruption of customer service and activity The Company will provide advance notice of all scheduled maintenance Demand Maintenance may occur as a result of unexpected events and is used when ISDN PRI n
341. tercepted by a standard recorded announcement which states that the call cannot be completed as dialed Referral to an attendant or the directory is not provided If facilities to provide Centrex are not readily available the customer may be charged the cost of construction for new facilities from the serving central office to the customer premises Customers may subscribe to Centrex Service on a month to month basis or for a contractual period of either 24 36 48 or 60 months Customers with over 200 lines may subscribe to Centrex Service by contract on an individual case basis ICB If contractual service is terminated prior to its full term customers shall pay a termination charge in an amount equal to the difference between the amount that would have been billed for month to month service AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 13 Original Page 3 CENTREX SERVICE 13 3 Feature Packages The following list itemizes standard packages for Centrex Features may vary depending on the serving central office and software upgrades A Package 1 Digital Centrex Small Business Feature Package E AR 14 11 MTHM Direct Outward Dial Lines This feature allows station users to place external calls to the exchange network without attendant assistance Direct Inward Dial to Lines This feature allows incoming calls from the exchange networ
342. the customer and are calculated as follows Term Discount Length of Contract Discount per Line 24 Months 0 25 36 Months 0 50 48 Months 0 75 60 Months 1 00 Volume Discount Total Centrex Lines Discount per Line 11 20 lines 0 25 21 100 lines 0 50 100 200 lines 0 75 AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Effective 12 01 2014 Local Terms of Service Arkansas Section 13 Original Page 18 13 4 RATES AND CHARGES Blocking Discount CENTREX SERVICE Level of Access 60 80 40 59 20 40 less than 20 Discount per Line 0 50 1 00 1 50 2 00 The following illustrates the calculation of monthly rates for Term and Volume Blocking discounts would apply in addition to the charges below A Customer Lines 2 10 Lines Month to Month 24 Months 36 Months 48 Months 60 Months 11 20 Lines Month to Month 24 Months 36 Months 48 Months 60 Months 21 100 Lines Month to Month 24 Months 36 Months 48 Months 60 Months First Line First Line 42 40 42 15 41 90 41 65 41 40 First Line 42 15 41 90 41 65 41 40 41 15 Additional lines Additional lines 17 90 17 65 17 40 17 15 16 90 Additional lines 17 65 17 40 17 15 16 90 16 65 The blocking discount is based on the level of access to or from the public network that the customer desires For example if a customer has 200 lines and wants to be able to obtain access to or from
343. the public network from 50 of those lines at the same time the level of access would be 25 percent making the customer eligible for a 1 50 discount Divide the number of simultaneous accesses desired by the number of customer lines to obtain the percentage to use for a discount AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 13 Original Page 19 CENTREX SERVICE 13 4 RATES AND CHARGES Cont d A Customer Lines Cont d 101 amp over Lines First Line Additional lines Month to Month 41 90 17 40 24 Months 41 65 17 15 36 Months 41 40 16 90 48 Months 41 15 16 65 60 Months 40 90 16 40 Nonrecurring charges apply in addition to the above monthly rates B Feature Packages Package 1 Package 2 Package 3 Package 4 Package 5 Package 6 Package 7 Digital Centrex Small Business Feature Digital Centrex Standard Package Digital Centrex Advanced Features Package Digital Centrex MBS Set Package Digital Centrex Advanced MBS Set Package Digital Centrex Caller ID Package Digital Centrex ACD Call Center Package CG Attendant Console Per Console D Optional Features KKK Per Customer Group Networking for Multiple hosted ACD Group 2 or More CO s Networking for Multiple hosted Centrex Group 2 or more CO s Nonrecurring Additional Monthly Charge Per Line Charge 20 00 2 00 40 00 2 75 60 00 3 25 60 00 3 25 10
344. thly Charge Rate 20 00 410 00 20 001 25 000 Kbps Nonrecurring Monthly Charge Rate 20 00 610 00 30 001 35 000 Kbps Nonrecurring Monthly Charge Rate 20 00 775 00 40 001 45 000 Kbps Nonrecurring Monthly Charge Rate 20 00 975 00 4 001 10 000 Kbps Nonrecurring Monthly Charge Rate 20 00 290 00 15 001 20 000 Kbps Nonrecurring Monthly Charge Rate 20 00 510 00 25 001 30 000 Kbps Nonrecurring Monthly Charge Rate 20 00 700 00 35 001 40 000 Kbps Nonrecurring Monthly Charge Rate 20 00 875 00 CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Effective 12 01 2014 Arkansas Section 21 Original Page 16 21 5 RATES AND CHARGES Cont d A Standard Arrangements Cont d 6 AR 14 11 MTHM FRAME RELAY Frame Relay Permanent Virtual Circuit CIR Capacity each Based on CIR Requested 1 32 Kbps Monthly Rate 8 00 1 32 Kbps ExpressPVC 1 Monthly Rate 10 00 1 32 Kbps Express PVC 2 Monthly Rate 8 80 33 64 Kbps 65 96 Kops 15 00 22 00 33 64 Kbps 65 96 Kops 18 75 27 50 33 64 Kbps 65 96 Kops 16 50 24 20 97 128 Kbps 27 00 97 128 Kbps 33 75 97 128 Kbps 29 70 CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 21 Original Page 17 FRAME RELAY 21 5 RATES AND CHARGES Cont d A Standard Arrangements Cont d 6 AR 14 11 MTHM Frame Relay
345. through portions of Sections 1 and 6 for approximately 8 miles to the intersection with the North line of Section 6 thence East along the North line of Sections 6 and 5 for approximately 1 2 miles to the NE corner of Section 5 Then South along the East line of Section 5 for approximately 1 8 mile Then run East along a line 1 8 mile South of and parallel with the North line of Sections 4 and 3 a distance of approximately 2 miles to the West line of Section 2 Then turn North along the West line of Section 2 T19N R14W and Section 35 T20N R14W for approximately 1 4 mile to a point 1 8 mile North of the South line of Section 35 Then turn East along a line 1 8 mile North of and parallel with the South line of Section 35 a distance of approximately 1 mile to the East line of said Section thence South along the East line of Section 35 for approximately 1 8 mile to the NW corner of Section 1 T19N R14W in Baxter County Arkansas and being the point of beginning Base Rate Area Base Rate Area is mile radius from Whiteville central office located in Baxter County Arkansas AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 23 Original Page 1 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE Regulations Rates and Charges applying to the provision of Long Distance Message Telecommunications Service Concurring Carriers CenturyTel of Arkansa
346. time initial service is established AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 19 Original Page 8 DISCONTINUED SERVICES DIGITAL CENTREX 19 1 DIGITAL CENTREX SERVICE Cont d B Rates and Charges Cont d 6 Enhanced Hunt Service a Changes to Hunting Group Arrangements Patterns Additional Lines Change Hunting Order 12 00 Nonrecurring b Hunt Group Options 1 Queueing for Hunt Group 20 00 per month 2 Delay Announcements for Queued Calls Standard Announcement 24 00 per month Customer Worded Announcement 96 00 per month Announcement Trunk 24 00 per month Changes to Customer Worded Announcement 25 00 Nonrecurring 3 Stop Hunt Make Busy Access Code Activation 0 50 per month Key Switch Activation 6 50 per month Note Service Ordering Charges as specified in Section 6 of this tariff apply for the connection of the services listed above unless ordered at the time initial service is established AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 19 Original Page 9 DISCONTINUED SERVICES DIGITAL CENTREX 19 1 DIGITAL CENTREX SERVICE Cont d B Rates and Charges Cont d 7 Advanced Calling Services a Advanced Calling Service and Blocking regulations as found in Section XVI shall apply b Call Trace and Call Blocking options are availa
347. tion 34 thence South along the East Section line of Sections 34 in T20N R14W and 3 in T19N R14W a distance of approximately 1 4 mile to a point which is 1 8 mile South of the North line of Section 3 thence West along a line which is 1 8 mile South of and parallel to the North line of Sections 3 and 4 a distance of approximately 2 miles to a point on the West line of Section 4 Then turn North along the West line of Section 4 for approximately 1 8 mile to the SE corner of Section 32 thence West along the South line of Section 32 and 31 for approximately 1 1 3 miles to the intersection with the centerline of Bruce Creek Then ina North Easterly direction following the meandering course of the centerline of said creek through portions of Sections 31 32 29 and 28 for approximately 3 2 miles to the intersection with the West line of the East 3 4 of Section 28 thence North along said Section line through sections 28 21 and 16 for approximately 1 7 8 miles to a point on the South line of the NW 1 of 16 thence West along the South line of said 1 4 Section for approximately 1 4 mile to the West line of Section 16 Then turn North along the West line of Sections 16 9 and 4 for approximately 2 1 2 miles to the SE corner of Section 32 thence West along the South line of Sections 32 and 31 for approximately 2 miles to the SW corner of Section 31 and being a point on the Baxter and Marion County line Then turn North along said County l
348. tions The service period of the new TDP for the new service offering is a period equal to or exceeding the remaining service period of the disconnected TDP and the service orders to install the new service and disconnect the old service are related together and there is no lapse in service between the installation of the new service the disconnection of the existing service and the service orders to install the new service and disconnect the old service are for the same customer at the same location the Telephone Company will determine whether replacement service qualifies as a next generation service offering Nonrecurring charges and Service Charges for the new service will apply according to the requirements of the new service CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 53 MISCELLANEOUS SERVICE ARRANGEMENTS 5 22 ADVANCED DIGITAL SERVICE ADS Basic Rate Interface BRI A General Description 1 AR 14 11 MTHM Advanced Digital Service Basic Rate Interface is a Single Line Exchange Service that provides access to Circuit Switched Voice Service and Circuit Switched Data Service ADS BRI consists of Central Office facilities including the outside plant facilities extended from the Company s switching equipment to the customer s premises For customers requesting ADS BRI in a Foreign Serving Office rates found in Section
349. tions Service shall take precedence over all other services Service is furnished subject to the availability of the service components required The Telephone Company will 1 determine which of those components shall be used and 2 make modifications to those components at its option When connections are made to Customer or Other Common Carrier provided communications systems at a premises where the customer does not originate or terminate communications the Telephone Company may require that the exchange telephone service be furnished from a Telephone Company Serving Office s different than the Serving Office s designated by the Telephone Company to serve that premises At the option of the Telephone Company Billed Number Screening will be furnished to control instances of fraud associated with Billed to Third Party or Collect service or in response to a customer request G Limitations on Duration of Connections The Telephone Company reserves the right to limit the duration of connection when necessary because of a shortage of service components caused by emergency conditions AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 23 Original Page 3 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE 23 2 GENERAL REGULATIONS Cont d D Liability 1 In view of the fact that the customer has exclusive control of his communications over t
350. tive 12 01 2014 Section 5 Original Page 30 MISCELLANEOUS SERVICE ARRANGEMENTS 5 21 ADVANCED DIGITAL SERVICE ADS Cont d Primary Rate Interface PRI C Standard Features For Circuit Switched Data and Voice Services 5 D Optional Features for Circuit Switched Data and Voice Services 1 1 Dedicated Trunk Groups allow all 23 B channels 24 where technology permits to be used as standalone trunk groups Each B channel is capable of handling incoming or outgoing voice and circuit switched data Direct Inward Dialing DID permits incoming dialed calls from the exchange network to reach a specific number served by the customer premises equipment without the assistance of an attendant or otherwise provides for unique identification of the call based on digits sent to the customer premises equipment by the Central Office ADS PRI will outpulse digits to the customer premises equipment which can further process the calls as desired Equal Access allows the customer to preselect an interexchange carrier for each trunk group enabled for circuit switched data and voice services 1 Call By Call for FX allows Foreign Exchange calls to be directed to and originated from ADS PRI B Channels This provides Call by Call Service selection for incoming and outgoing Circuit Switched and Private Facility services Call By Call for Tie Lines allows Tie Line calls to be directed to and originated from ADS PRI B Chan
351. to and from the customer s premise and the telephone exchange network point A telephone exchange network point is also known as a serving office Initial and Additional Period The initial period denotes the interval of time allowed at the rate specified for a connection between given points The additional period denotes the unit of time used for measuring and charging for time in excess of the initial period Interface That point on the premises of the customer at which provision is made for connection of other than Telephone Company provided service components to service components provided by the Telephone Company IntraLATA Long Distance Message Telecommunications Service LDMTS where service point locations are all within the same LATA Lata Local Access and Transport Area denotes a geographic area established for the administration of communications service It encompasses designated local operating Telephone Company exchanges which are grouped to serve common social economic and miscellaneous purposes Network Control Signaling The transmission of signals used in the telecommunications system which performs functions such as supervision control status and charging signals address signaling e g dialing calling and called number identification audible tone signals call progress signals indicating re order or busy conditions altering coin denominations coin collect and coin return tones to control the operation of switchi
352. to ensure proper PS ALI updating CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 16 Original Page 20 UNIVERSAL EMERGENCY NUMBER SERVICE 911 16 7 PRIVATE SWITCH PS 9 1 1 SERVICE Cont d C Service provisioning is dependent upon the type and configuration of the 9 1 1 network that is in place for the service area 1 Private Switch to serving Central Office The basic requirement is to treat the Private Switch as if it were a Central Office so that dedicated PS 9 1 1 Service trunks are required from the Private Switch to its serving Central Office There must be a minimum of two PS 9 1 1 Service trunks or a quantity that will provide a minimum of P 01 Transmission Grade of Service whichever is the higher standard The cost for this local loop connection is the responsibility of the PS Provider for each Private Switch owned or controlled by the PS Provider The PS Provider is also responsible for monitoring the performance of the PS 9 1 1 Service Trunks by conducting manual operational tests from the Private Switch to the PSAP Any PS 9 1 1 Service Trunks found to be defective shall be immediately reported to the Company In the case of Private Switch tandem or Private Switch host remote networks dedicated PS 9 1 1 Service trunks are required from the Private Switch network concentration point tandem or host to its servicing Central Office The PS Provider is re
353. to have bills coming due during the period of absence mailed to an alternate address or third party during the absence The customer must notify the company in order to take advantage of any of these extended absence payment plans 5 12 EXTENDED DUE DATE PLAN A The Extended Due Date Plan is available to qualifying residential customers and is intended to enable the Company to change a customer s bill payment due date at the customer s request to coincide with or follow the customer s receipt of income as listed below Customers who qualify under this plan and pay by the new date will not be considered late on their payment AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 16 MISCELLANEOUS SERVICE ARRANGEMENTS 5 12 EXTENDED DUE DATE PLAN Cont d B Availability 1 Customers whose income checks from any of the sources listed below which are not normally received by the regular bill due date are eligible to apply for an extended due date Qualifying income sources are as follows a Persons receiving Aid to Families with Dependent Children AFDC or Aid to the Aged Blind and Disabled AABD b Persons receiving Supplemental Security Income SSI or C Persons whose primary source of income is Social Security or Veterans Administration disability or retirement benefits C Application 1 Customers may become plan particip
354. toll rate center located within a 41 mile radius of the originating exchange or zone Calling under this option would be limited to the target exchange or zone and would not include exchanges or zones having EAS to or from the target exchange or zone Each LEC will have the option of determining 1 or 2 designated scopes extended communities unless otherwise authorized by the Arkansas Public Service Commission Those LEC s that determine 2 designated scopes will offer the customer the option to choose one of the two designated scopes as their extended community For the purpose of this paragraph 1 2 1 extended community includes all extended communities listed in paragraph 18 2 CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 18 Original Page 5 OPTIONAL CALLING PLANS 18 1 OPTIONAL CALLING PLAN Cont d B Extended Community Saver 2 Rates Monthly Monthly Additional Rate Rate Usage Rate Residence Business Allowance Per Minute a Block of Time Per line 2 70 2 70 60 Min 0 08 b Limited Usage Plan Per line ECC 8 16 20 18 00 500 Min 0 08 ECC 14 33 60 33 60 840 Min 0 08 ECC 20 48 00 48 00 1200 Min 0 08 ECC 40 96 00 96 00 2400 Min 0 08 Cc Designated Calling Scopes See paragraph 2 for specific extended communities d Schools and Libraries Discount A 20 discount will be given on both the monthly rate and the additional usage rate to qualified
355. tor 1 Voicemail The terms and conditions for qualifying services and optional features apply as specified in applicable CenturyLink tariffs guidebooks schedules and or other local terms of service documents unless stated otherwise herein CLVP rates are based on line volume and a term commitment period of two three four or five years Customers may not have more than one CLVP tier and term commitment period in effect across all CenturyLink service locations except as described in e following Rates for qualifying services at new service locations will be charged based on the already established tier and commitment period Any lines added after execution of the initial CLVP are contributory towards the Minimum Line Commitment but will not prompt a change in the assigned tier for the previously established lines Customers with a previously existing CLVP offered by Qwest Corporation may select a separate second CLVP for services in an eligible location other than Qwest Corporation Lines in all CenturyLink ILEC service locations including locations served by Qwest Corporation may at Customers request be contributory towards determining the tier for the second CLVP Services in a Qwest Corporation service location are not eligible for the rates associated with the tier assigned for the second CLVP and will continue to be charged at the tier rates under the original CLVP offered by Qwest Corporation for the remainder of its term commitme
356. ture allows the station user to dial their business set without having to pick up the handset hands free This feature is available only where technically feasible and where facilities permit AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 13 Original Page 10 CENTREX SERVICE 13 3 Feature Packages Cont d The following list itemizes standard packages for Centrex Features may vary depending on the serving central office and software upgrades D Package 4 Digital Centrex MBS Set Package Cont d This Package may be added to Packages 1 2 or 3 and includes the following features 9 Reason Display MBS This feature will work only on a Meridian Business Set MBS This feature allows various information to be displayed for MBS subscribers with display models Station Camp On This feature allows an attendant or other group member of an IBS group to extend a call to a busy station within the same IBS group When the busy station becomes idle it automatically rings and is connected to the waiting call E Package 5 Digital Centrex Advanced MBS Set Package This Package may be added to Packages 1 2 or 3 and includes the features listed in Package 4 plus the following additional features 1 Automatic Answer Back This feature allows any incoming call to the Primary Directory Number of the set to be automatically answered a
357. uipment and facilities before completion or after installation is completed but prior to service being established the loss on equipment and facilities in process of building or being installed cost of installation labor cost of removal and other expenses not to exceed the installation charge s will apply 5 Government Entity Any Government Entity may authorize any other government entity to use its ADS PRI In such cases the initial primary user will be considered the customer and will be responsible for the payment of all the incurred non recurring charges and monthly rates Effective March 24 2011 this service is limited to existing facilities in service at existing locations for current customers Current customers may migrate existing services to Integrated Services Digital Network Primary Rate Interface ISDN PRI Business Service at any time without incurring any Nonrecurring Charges or Service Charges TDP customers may migrate existing services without incurring termination liability charges when they select a commitment period equal to or greater than the length of time remaining under their existing TDP AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 33 MISCELLANEOUS SERVICE ARRANGEMENTS 5 21 ADVANCED DIGITAL SERVICE ADS Cont d Primary Rate Interface PRI F Application of Charges and Rates 1 The rates
358. unting allows calls directed to busy stations in the middle of the hunt group to search through to the end of the hunt group and then return to the beginning of the hunt list in search of an idle station The caller is connected to the first idle station encountered Code Restriction Code Restriction blocks the completion of calls that are directed to customer specified area codes NPAs and or central office codes NNXs A Code Restriction list may be assigned to either an individual line or shared by multiple lines Delay Announcements for Queued Calls Delay Announcements can optionally be used to inform a caller that his or her call has been placed in a queue The delay announcement can be repeated at regular intervals until an idle station becomes available Direct Connect Service Direct Connect Service allows a station user to automatically place a call to a preselected directory number by lifting the receiver off the switchhook No dialing is required for the calling party to reach the specified destination Direct Inward Dialing Direct Inward Dialing allows Centrex station users to directly receive incoming calls without the assistance of an attendant Direct Outward Dialing Direct Outward Dialing enables Centrex station users to call outside the Centrex group directly without the assistance of an attendant Directed Call Pick Up Directed Call Pick Up enables a station user to answer a call that is ringing at another station
359. uryTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Effective 12 01 2014 Section 21 Original Page 14 21 5 RATES AND CHARGES Cont d A Standard Arrangements Cont d 4 AR 14 11 MTHM Frame Relay Public NNI based on CIR 1 32 Kbps Nonrecurring Monthly Charge Rate 20 00 20 00 65 96 Kbps Nonrecurring Monthly Charge Rate 20 00 30 00 129 192 Kbps Nonrecurring Monthly Charge Rate 20 00 40 00 257 320 Kbps Nonrecurring Monthly Charge Rate 20 00 55 00 385 512 Kbps Nonrecurring Monthly Charge Rate 20 00 70 00 769 1152 Kbps Nonrecurring Monthly Charge Rate 20 00 90 00 FRAME RELAY 33 64 Kbps Nonrecurring Monthly Charge Rate 20 00 25 00 97 128 Kops Nonrecurring Monthly Charge Rate 20 00 35 00 193 256 Kbps Nonrecurring Monthly Charge Rate 20 00 50 00 321 384 Kbps Nonrecurring Monthly Charge Rate 20 00 60 00 513 768 Kbps Nonrecurring Monthly Charge Rate 20 00 80 00 1 153 1 536 Kbps Nonrecurring Monthly Charge Rate 20 00 105 00 CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 21 Original Page 15 FRAME RELAY 21 5 RATES AND CHARGES Cont d A Standard Arrangements Cont d 5 Frame Relay Public NNI based on CIR Cont d AR 14 11 MTHM 1 537 4 000 Kbps Nonrecurring Monthly Charge Rate 20 00 135 00 10 001 15 000 Kbps Nonrecurring Mon
360. users 13 The Company will not be responsible for calls that cannot be completed as a result of repair or maintenance difficulties in Company facilities and equipment or on equipment owned or leased by the subscriber 14 The Company its employees or its agents are not liable to any person for civil damages resulting from or caused by any act or omission in development design installation operation maintenance performance or provision of N11 service except for willful or wanton misconduct C Rates Nonrecurring Charge Initial Setup Per Host Switch and or Stand Alone Switch 300 00 Subsequent Changes Per Host Switch and or Stand Alone Switch 50 00 AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 76 MISCELLANEOUS SERVICE ARRANGEMENTS 5 25 VACATION NUMBER RESERVATION A General Vacation Number Reservation provides for temporary suspension of service at customer request for a period of not less than one 1 month and not to exceed nine 9 months in a twelve 12 month period Vacation Number Reservation applies only to residential and business access line rates It does not apply to Key PBX Centrex lines or Trunks calling features or bundled services The customer s account must be current to be placed on Vacation Number Reservation After service has been restored there will be a minimum of one 1 month s c
361. vailable the customer may be required to pay an additional charge to cover all or a portion of such unusual expenses or be required to contract for service beyond the initial period or both AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 10 Original Page 2 FOREIGN EXCHANGE SERVICE 10 1 GENERAL REGULATIONS H The use of the service is limited to the customer and his employees If any customer to this service is found to be transferring or transmitting messages for parties other than authorized above in the normal exchange area such customer and foreign exchange business office shall be notified that the practice must be discontinued or the foreign exchange service may be terminated ten 10 days after the date of such notice l Mileage Measurements 1 10 2 RATES Interexchange mileage is the V and H Coordinate Miles between the toll rate centers of the two exchanges involved For that portion of the interexchange channel facilities furnished by another telephone company between toll rate centers of the two exchanges involved the interexchange channel facility mileage charges of such company will apply A The rates for foreign exchange service will be as follows 1 AR 14 11 MTHM A supplemental charge of 10 00 per circuit per month will apply for each 0 05 multiple of the day station to station initial period message toll rate
362. ve feature configurations The customer must select at least one of the following feature configurations a Automatic Number Identification available only in offices equipped to provide the feature Charges are determined by the total number of main and equivalent main telephones served by the local central offices equipped for ANI b Selective Routing Charges are determined by the total number of main and equivalent main telephones served by the local central offices equipped for SR Cc Automatic Number Identification and Selective Routing d Automatic Number Identification and Automatic Location Identification Charges are determined by the total number of main and equivalent main telephones served by the local central office equipped for ANI and ALI but not SR e Automatic Number Identification Automatic Location Identification and Selective Routing Charges are determined by the total number of main and equivalent main telephones to which ANI ALI and SR apply AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 16 Original Page 15 UNIVERSAL EMERGENCY NUMBER SERVICE 911 16 6 RATES AND CHARGES Cont d Enhanced 911 E911 In addition to the rates in 5 2 preceding E911 provides for the following Cont d 2 Optional Features E911 Service is available in five feature configurations The customer must select at least one
363. vice establishment are found in Section VI 22 8 7 A 1 and 2 Service Change Charges are applicable for receiving and recording information and or taking action in connection with a customer s termination change at the same premises or transfer of service responsibility request for processing the necessary data on an existing ISDN PRI Business Service A Service Change Charge is applicable for each ISDN PRI Business Service associated with the customer request in lieu of a Service Establishment Charge Only available for customers whose ISDN PRI Service arrangements include a Two Way Primary Rate Interface under a Term Discount Plan Certain equipment restrictions apply CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 50 MISCELLANEOUS SERVICE ARRANGEMENTS 5 21 ADVANCED DIGITAL SERVICE ADS Cont d Primary Rate Interface PRI H Integrated Services Digital Network Primary Rate Interface ISDN PRI Business Service Cont d 7 Rates and Charges Cont d e Service Connection Charges Cont d 3 Premises Visit Charges are applicable per ISDN PRI Business Service arrangement for the termination of a channel at a customer s premises or for termination change at the same premises Only one Premises Visit Charge applies when more than one channel service of the same type is terminated or moved at the same premises at the same time 4 Nonrecu
364. vide Telecommunication Devices for persons who are deaf blind or speech impaired is 02 per customer access line per month 4 8 LIFELINE SERVICE A Genera 1 Effective August 1 2012 the Lifeline Assistance Program provides for a Federal monthly discount of 9 25 off local exchange service for qualified residential customers 2 The discount applies to monthly recurring rates for qualifying residential customers 3 The discount is applied to existing rates and charges for residential telephone service AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 4 Original Page 4 LOCAL EXCHANGE SERVICE 4 8 LIFELINE SERVICE Cont d B Regulations 1 Regulations specified in the CenturyTel of Mountain Home Inc rate list apply to Lifeline Service Lifeline Service is available only with residence service excluding foreign exchange service Lifeline Service is limited to one line per household at the customer s primary residence The named subscriber to the local telecommunications service one or more dependents of the named subscriber to the local telecommunications service and or a member of the named subscriber s household to the local telecommunication service must participate in one of listed assistance programs to qualify for Lifeline The federal and state credits are applied to the Local Service bills for qualified residenti
365. when the N11 provider is a Company subscriber Disputes regarding geographic coverage by two or more N11 subscribers will be referred to the Arkansas Public Service Commission Only a single seven or ten digit local number or a single ten digit toll free number may be used as the point to point number The N11 subscriber should work separately with cellular or wireless companies to ascertain whether cellular or wireless customers will be able to reach referral services provided by dialing N11 N11 will be provided under the following conditions a The N11 subscriber will subscribe to adequate telephone facilities initially and subsequently as may be required to adequately handle calls to N11 without impairing the Company s general telephone service or telephone plant b The N11 subscriber is responsible for obtaining all necessary permission licenses written consents waivers and releases and all other rights from all persons whose work statements or performances are used in connection with the service and from all holders of copyrights trademarks and patents used in connection with said service C The N11 subscriber will be liable for and will indemnify protect defend and save harmless the Company against all suits actions claims demands and judgments and all costs expenses and counsel fees incurred on account thereof arising out of and resulting directly or indirectly from the service or in connection therewith including
366. will operate or properly function on the Company s facilities It shall be the sole responsibility of the customer to ensure that customer provided equipment is compatible with the Company s facilities that provide service to the customer and the utility shall not be responsible for any loss or damage due to or caused by the failure of customer provided equipment to function on the Company s facilities The Company shall not be responsible to the customer for changes in the technical criteria or in any of the facilities operations or procedures initiated by the Company or appropriate regulatory agencies which might render any customer provided equipment obsolete or otherwise affect its use or performance The Company shall not be responsible for the installation operation or maintenance of any customer provided communications systems or equipment 8 5 CONNECTION TO COMPANY FACILITIES VIA PROTECTIVE CIRCUITRY A Customer Provided terminal equipment not conforming with Part 68 of the Federal Communications Commission Rules and Regulations may be connected to Company facilities for telecommunication service via protective circuitry provided by the Company The charges for such protective circuitry will be based upon costs including a return and will be subject to approval by the Arkansas Public Service Commission The utility shall not be responsible for the through transmission of signals by customer provided equipment or systems or for the
367. will be reflected on the customer s final bill Customers are also liable for 50 of the remaining monthly recurring charges for the service s disconnected AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Effective 12 01 2014 Local Terms of Service Arkansas MISCELLANEOUS SERVICE ARRANGEMENTS 5 30 CALL LINE IDENTIFIER A Description See CENTURYLINK LOCAL TERMS OF SERVICE CALL LINE IDENTIFIER for applicable terms and conditions B Rates and Charges Nonrecurring Charge Per Line 30 Day Period 12 Month Period Initial 46 00 108 00 Renewal Each 20 00 41 00 AR 15 02 MTHM Original Page 86 CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 6 Original Page 1 SERVICE CONNECTION CHARGES 6 1 SERVICE CHARGE FOR CONNECTION MOVE OR CHANGE OF SERVICE A General 1 AR 14 11 MTHM A service charge consisting of one or more charges specified herein is applicable as a non recurring charge to the ordering installing moving changing rearranging and furnishing of telephone service The term service charge represents one of the following work functions necessary to perform any of the above listed activities a Service Ordering Charge receiving recording and processing information in connection with a customer request for service or equipment One Service Orderin
368. witched Voice Service Circuit Switched Data Service and Alternate Circuit Switched Voice Service Circuit Switched Data Service Nonrecurring Monthly Charge Charge Res Bus Access Line 25 00 17 90 26 25 Circuit Switched Voice Service Per B Channel 25 00 8 20 12 35 Plus Usage Circuit Switched Data Serivce Per B Channel 15 00 9 85 14 85 Plus Usage Alternate Circuit Switched Voice Service Circuit Switched Data Service Per B Channel 15 00 10 85 15 85 Plus Usage Local Usage per minute of 0 04 after 30 hours of data service AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 5 Original Page 72 MISCELLANEOUS SERVICE ARRANGEMENTS 5 24 N11 ABBREVIATED DIALING CODES A Description 1 Abbreviated dialing codes enable callers to connect to a location in the phone network that otherwise would be accessible only via a seven or ten digit telephone number The network must be pre programmed to translate the three digit code into the appropriate seven or ten digit telephone number and route the call accordingly For N11 codes the first digit can be any digit other than 1 or 0 and the last two digits are both 1 The following N11 abbreviated dialing codes were assigned for specific uses by FCC Decision Nos 97 51 and 00 256 issued in CC Docket 92 105 211 Community Information and Referral Services 311 Non Emergency Govern
369. with service of the Telephone Company apparatus and systems of the customer and against all other claims arising out of any act or omission of the customer in connection with service provided by the Telephone Company When the services of other telephone companies are used in establishing connections to service points not reached by the Telephone Company s service components the Telephone Company is not liable for any act or omission of the other company or companies E Use of Service The service is provided for use by the customer and may be used by others when so authorized by the customer providing that all such usage shall be subject to the provisions of this section Long Distance Message Telecommunications Service AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 23 Original Page 4 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE 23 2 GENERAL REGULATIONS Cont d F Obligation of the Customer The calling party shall establish his identity in the course of any communication as often as may be necessary The calling party shall be solely responsible for establishing the identity of the person or persons with whom connection is made at the called service point or service points Payment for Service 1 The customer is responsible for payment of all charges for services furnished the customer including charges for service orig
370. within the Centrex group by dialing an access code and the ringing station number CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 19 Original Page 15 DISCONTINUED SERVICES DIGITAL CENTREX 19 1 DIGITAL CENTREX SERVICE Cont d D Definitions Cont d 21 22 23 24 25 26 27 28 29 AR 14 11 MTHM Distinctive Alerting Call Waiting Indication Distinctive Alerting Call Waiting Indication allows a Centrex station user to determine the source of incoming calls from within or outside the business by the Distinctive Ringing pattern or the Call Waiting tone Normal ringing and Call Waiting tones are used to identify intra Centrex group calls Calls which originate from outside the Centrex group are identified by either two short rings and or Call Waiting tones Do Not Disturb Do Not Disturb allows a station user to prevent incoming calls from ringing at his her station by diverting them to a tone or recorded announcement This feature can be offered with a Personal Identification Number PIN override option that selected callers can dial to override Do Not Disturb Fully Restricted Line A Fully Restricted Line is prevented from making calls to and or receiving calls from stations outside the Centrex group Itis also prevented from making calls to and or receiving calls from the attendant thereby denying it indirect access to from
371. words Cost or Actual Cost as used in this Local Terms of Service are intended to cover the actual cost of material labor vehicles and incidentals plus a charge for administration DIRECTORY LISTINGS Essential information in the telephone directory or information records of the Company whereby telephone users may ascertain the telephone number of a listed customer DROP WILRE Wires between an open wire lead aerial or buried cable terminal and the point of entrance to the building in which the customer s telephone service is located EXTENDED AREA SERVICE EAS Interexchange telephone service furnished at flat or specified rates between one or more exchanges AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 3 Original Page 2 DEFINITIONS FACILITIES Instrumentalities supplemental equipment apparatus wiring poles cables and other materials and mechanisms necessary to or furnished in connection with telephone service FLAT RATE SERVICE Service furnished at a fixed monthly rate FOREIGN EXCHANGE FX Any exchange other than that in which the customer is located FOREIGN EXCHANGE DIRECTORY LISTING The listing of a customer in the alphabetical list of an exchange other than that for the exchange from which the customer is served FOREIGN EXCHANGE SERVICE Exchange service furnished to a customer from a central office located
372. y to CLVP for purposes of determining the appropriate rate tier and minimum line requirement Customers may select a CLVP tier lower than their actual quantity of contributory services Services receiving promotional or competitive response discounts or recurring charge waivers under other term commitment programs are not eligible for CLVP rates until the terms of those offers have been satisfied for those lines Additional business lines may be added at any time during Customers term commitment period but will not affect the tier and monthly discount levels established upon execution of the CLVP agreement unless Customer commits to a new agreement for a greater number of lines than the existing agreement Rates applicable under the new agreement will not apply retroactively nor will the months accrued under the initial agreement apply towards the new commitment period Customer may move all or some of the lines under this CLVP to any eligible CenturyLink service location without incurring termination charges as long as Customer maintains the overall minimum line requirement The CLVP rates for relocated lines are as specified in the appropriate CenturyLink tariffs guidebooks schedules and or local terms of service documents for the new service location CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 4 Original Page 8 LOCAL EXCHANGE SERVICE 4 9 CENTURYLINK LINE
373. y use either a standardized or a customized Business Group Dialing Plan Call Forwarding Busy Line Call Forwarding Busy Line causes all calls to be redirected to an alternate station when the called station is busy Call Forwarding Distinctive Ringing Call Forwarding Distinctive Ringing is a Call Forwarding line option that allows station users to distinguish between forwarded and non forwarded calls The distinctive ringing patter is two short rings This option is assigned to the base or forwarding station but is active rings on the forward to station Call Forwarding Don t Answer Call Forwarding Don t Answer allows all calls that terminate to a user s station to be redirected to an alternate station after a predetermined number of rings Call Forwarding Incoming Only Call Forwarding Incoming Only is an option that can be used with any of the Call Forwarding features Call Forwarding Variable Don t Answer and Busy Line and allows only incoming calls calls that originate outside the Centrex group to be forwarded Calls from within the group or a private facility are not forwarded Call Forwarding Variable All Calls Call Forwarding Variable enables a station user to divert all incoming calls to another directory number Activation deactivation and the forward to destination are controlled by the station user Call Forwarding Within Group Only Call Forwarding Within Group Only is an option that can be used with any of the
374. yTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 18 Original Page 1 OPTIONAL CALLING PLANS TABLE OF CONTENTS SECTION 18 OPTIONAL CALLING PLANS Schedule Name Sheet Number 1 Optional Calling Plan 2 2 CenturyTel of Mountain Home Inc Extended Community Saver Calling Scopes 11 AR 14 11 MTHM CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service Arkansas Effective 12 01 2014 Section 18 Original Page 2 OPTIONAL CALLING PLANS 18 1 OPTIONAL CALLING PLAN A General The Optional Calling Plan is furnished under the guidelines contained in this Tariff 1 AR 14 11 MTHM The Optional Calling Plan is an optional plan for one way originating dial station to station intrastate intraLATA messages offered to residential and business local exchange customers For all other classes of messages other than dial station to station the appropriate calling rates and charges as specified in the Long Distance Message Telecommunications Tariff apply Dial station to station service is that service where the person originating the call from other than a payphone dials the telephone number desired and the call is completed without the assistance of a telephone company operator and the call is not billed to a number other than the originating telephone number except when an operator records the originating telephone number where no automatic record

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