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User Manual

1. sss 53 Phantom line s sss 17 Phone locking ue S E ete 125 Phone settings s sss 158 Picking up out of hours calls 151 Picking up the held call 35 Primary libet ies 17 PRIVACY tars EE 119 Private line sss 17 Program Service menu uu 27 Programmable function key 15 Programmable keys sssssssss 65 R Reachability ssssssssssssss 141 Redial em ctae t eut 49 Redialing FOUltEline ttt e 108 hepdial Keys ces 94 Ringer melody sss 165 Ringer off 119 Ringtone sequence n 165 S Save destination phone number 56 210 Second call Ignoring sisse edt 85 Second call with consultation call 84 Second ringing Call eee 43 Secondary line assisi 17 Security a a aii 119 122 Serialcall z55 4 tees 141 Service menu ssssssssssssssss 27 Setting the time 159 Settings 27 158 Shared lirie seie c et tee 17 Silent monitoring oc eet tees 145 Single line telephone 12 Speakerphone distance 3 Speakerphone mode 32 36 T Telephone maintenance 195 Time display format 161 Troubleshooting 195 Two way Intercom ou eects 147 U Unlocking the phone 126 User interface OpenStage 15 on sess User password sssi
2. Forwarding Settings O Allcalls 12345 Turn on Enter destination List of saved numbers if applicable Edit favorites Destination 1 Destination 2 Destination 3 Destination 4 Destination 5 Save amp Exit Exit no save Copy Paste if copying is active Return O Busy 12345 Turn on Enter destination List of saved numbers if applicable Edit favorites Destination 1 Destination 2 Destination 3 Destination 4 Destination 5 Save amp Exit Exit no save Copy Paste if copying is active Return Ll Noreply 12345 Turn on Enter destination List of saved numbers if applicable Edit favorites Destination 1 Destination 2 Destination 3 Destination 4 Destination 5 1 Information read only page 74 gt page 75 gt page 58 page 56 gt page 57 page 57 page 57 gt page 58 page 56 page 57 page 57 page 57 gt page 58 gt page 56 gt page 57 200 Local user menu Save amp Exit Exit no save Copy gt page 57 Paste if copying is active gt page 57 Set delay 16l gt page 60 Alerts Visual alerts No gt page 77 On Return Audible alerts No gt page 77 On Return Forwarding party Display last gt page 61 Display first Display last Ret
3. 92 D Date and tIfle 2 ette ette 159 Date tOrmat nn sce c nen aie 162 Daylight saving sss 160 Destination phone number 55 Dial plan een 95 125 126 Display contrast sssssssssss 158 Do not disturb sss 120 DSS call call deflection ccc 115 DSS key consultation indirect pickup rejecta Zo Pee ees eis During calls multidliie cp 109 E Emergency call ss 125 126 Emergency number 125 126 F Forced logott nce 131 Forwarding 5 deg 54 Forwarding primary line 108 Function key programmable s sss 15 G General information ssssss 11 Graphic display icons indicating call status 24 Groupacall 12 teste tee unteren 39 H Hold reminder tone sss 80 IOldind 4s siete edem 78 OT TINGS best ect Ut 48 TOMIINGS 3e o repas 111 l ldle mode en sss Immediate dialing x Important information oo ce 2 3 Incoming calls multi line sss 106 INTERCOM ui RERO S Er RES 147 K Key Immediate ring sss 72 Key CICK tic aceto es 170 Keypad uso eee e 19 L Language settings ssssssssuss 171 LED display direct station selection keys 16 function keys 16 L InepreviGW c eo GER ER 117 Line utilization sssssee
4. Logging off from the phone Prerequisite You are logged on as a mobility user Logoff via key If a program key is configured for Mobility Press the Mobility program key Logon via the context menu Select and confirm page 21 the option shown in the idle display context menu Is displayed You briefly have the option to cancel the logoff otherwise the logoff process is launched In the graphic display the following messages appear e Logging off mobile user e Uploading user profile e Registering e Downloading user data After you have logged off the mobility icon ZZ is hid den 129 Mobility Step by step Mobile logon Mobility ID Iii Enter password 130 Logging on at different telephones An attempted login is rejected if the user is already logged on to another phone and Logon with forced logoff is disabled for the mobility user Logging on with forced logoff at a remote phone If the user is already logged on at another phone and the remote phone is busy the logon is rejected If however your administrator enabled Forced logoff during call without setting a time the system does not consider whether or not the remote phone is busy Logon via a key If a program key is configured for Mobility Press the Mobility program key Logon via the context menu Select and confirm the option shown in the idle display context menu page 21 You are prompted to enter your mobility
5. Select and confi Select and confi rm rm rm rm he option shown he option shown he option shown he option shown he option shown he option shown 93 Enhanced phone functions Step by step i Messages Calls A Dialed 4 Niels Bohr 30 05 07 06am 94 Making calls Dialing with the DDS key You can program frequently used phone numbers on programmable keys gt page 65 If you press a direct destination selection key briefly the associated contact or phone number appears and dialing is initiated Prerequisite A direct destination key is programmed gt page 65 Press the programmed DDS key Dialing is initiated Dialing a phone number from a list The following call lists are available in the Calls directo Missed Dialed Received Forwarded eos ee ua IE For a detailed description of the call lists see page 25 Pay attention to the notes on gt page 103 Press the key shown Select and confirm the option shown Select and confirm the option shown Select and confirm the appropriate list entry The phone number associated with the list entry is di aled If you have not already lifted the handset conduct the call now in speakerphone mode Enhanced phone functions Step by step Y H Using autodial delay A number is automatically dialed after a set delay start ing from the entry of the number s last digit The auto dial delay ca
6. ect the required pattern melody between 1 and 8 g 4 You will immediately hear the corresponding Ringer melody Confirm the selected Ringer melody Se Se ect and confirm the option shown ect the required Ringer tone sequence between 1 and 3 e g 2 You immediately hear the set Ringer mel ody with the select Ringer tone sequence Confirm the selected setting Se 1 lect and confirm the option shown The phone displays the current setting 167 Individual phone configuration Step by step Tone and indication with an unsecured voice connection Use this option to activate an alerting tone that you hear when a secure voice connection with the party you are currently talking to ceases to be secure The message Nonsecure connection also appears Prerequisite Secure connection setup is the prefer ence set by your administrator You can also configure this setting via the Web interface page 190 Press the key shown User Select and confirm the option shown z ann if nec 8 5 Enter and confirm the User password Configuration Select and confirm the option shown Connected calls Select and confirm the option shown Secure call alert No Select and confirm the option shown Yes Select and confirm the option shown in the context menu Save amp Exit Select and confirm the option shown 1 e Individual phone configuration Settings User 4 et i 3 bg lt i 3 i
7. and Vol increases decreases the speaker headset volume Mute Turns on off the microphone during conversations This feature is used to prevent the listening party from hearing what is being said at the calling party s location or to prevent noise from being transmit ted to all participants in conference calls With the Navigation Keys the user can navigate through the various phone functions applications and configuration menus The Fixed Function Keys re programmable via WBM provide ac cess to frequently used telephony functions as follows Transfer Transfers calls to other destinations Conference Provides access to the conferencing features By de fault pressing this key automatically seizes an outgoing line and turns on the hands free mode Hold Places an ongoing call on hold or reconnects a held call The Keypad is provided for input of phone numbers codes and text The Free Programmable Keys enable the user to customize the tele phone in line with his her personal needs by assigning individual phone numbers and functions Preset default values e Forward e Pick up e Do Not Disturb DND Inbound calls are visually signaled via the Alert Bar Waiting Voice Mail messages and Missed Calls are also signaled via the alert bar LED if the Message Waiting LED and Missed Call LED features are configured accordingly 14 Getting to know your OpenScape Desk Phone IP 35G 15 N
8. text entry see gt page 19 E Confirm new user password Select and confirm the option shown Enter six zeros 000000 to deactivate the password for text input see gt page 19 and confirm Save amp Exit Select and confirm the option shown 1 N 4 Privacy security Step by step Confirm lock i o A User Security Phone lock gt Phone lock No es Save amp Exit lt lt lt Phone locking You can lock your phone to protect it against unautho rized access In this way no one can make calls or change your user settings unless they know your user password If an emergency number has been entered on the phone by administrator emergency call is then offered as an option on the display when the lock is activated You can also enter the emergency number via the key pad Imp You can only lock the phone if you set a user password gt page 122 The password for this must not be the default setting 000000 Check if necessary whether the telephone lock function has been activated for you by adminis trator Activating the phone lock Hold down the key shown Confirm The Locked phone icon appears on the dis play gt page 22 Press the key shown Select and confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option sh
9. 0700 7288376 Text editor Additional options are available in the text editor This is used when pro gramming a forwarding destination for example In this way you can for example move the cursor freely and copy or insert text You can select further editor functions via the navigation keys and confirm each one using OK key e OK Applies changes and closes the editor e Delete Deletes characters from right to left e Cancel Discards changes and exits the editor e Mode here key can also be used to switch 123 Digits only ABC Uppercase letters only Abc First letter in upper case subsequent letters in lower case abc Lower case letters only Move cursor left Moves the cursor to the left Move cursor right Moves the cursor to the right Copy Copies the entire content to the clipboard Paste Inserts the entire content from the clipboard to the cursor posi tion 20 Getting to know your OpenScape Desk Phone IP 35G 21 Display Your OpenScape Desk Phone IP 35G comes with a black and white LCD display Adjust the contrast to suit your needs gt page 158 Idle mode If there are no calls taking place or settings being made your OpenScape Desk Phone IP 35G is in idle mode Ie Press the Messages key to return to the idle display again for example from a call list gt page 25 To return to the idle display again from the Settings menu gt page 27 press the Settings key You
10. Allowing joining in a local confer ence gt page 100 function is activated Select and confirm the option shown in the menu Both call partners remain connected You are disconnected from the conference call Replace the handset or if you are in speakerphone mode press the loudspeaker key Both call partners re main connected You are disconnected from the confer ence call Disconnecting a party Select and confirm the option shown in the menu Both connections are cleared down the conference is cleared down Allowing a local conference This option allows or blocks the Conference function You can also configure this setting via the Web interface gt page 190 Press the key shown Select and confirm the option shown Enter and confirm the user password Co D ect and confirm the option shown Co D ect and confirm the option shown Co D ect and confirm the option shown ie D ect and confirm the option shown ie D ect and confirm the option shown 99 Enhanced phone functions Step by step Allowing joining in a local conference You can use this option to decide whether or not your call partners are allowed to join calls after you exit the conference call You can also configure this setting via the Web interface gt page 190 Press the key shown User Select and confirm the option shown if nec E 5 Enter and confirm the user password Configurat
11. Information about the IP address or name which was assigned to the phone in the network and therefore the HTML address of the web inter face View information on the phone page 175 mp Contact your administrator for more on the network information val ues listed here Diagnostic Information Provides information on all the main settings for the telephone Can pro vide valuable help in support situations page 188 Reset phone Personal settings made via the telephone menu or the web interface can be reset to factory settings page 176 28 Getting to know your OpenScape Desk Phone IP 35G 29 Control and monitoring function A control or monitoring function can be activated on your phone for service purposes by remote maintenance Control function The administrator has the option to activate and deactivate features of the phone via remote maintenance During maintenance the handset micro phone loudspeaker and headset are deactivated You are additionally in formed on the display that the control function is active Monitoring function In order to detect malfunctioning of a phone for example the administrator installs monitoring function You can use your phone as normal during monitoring However you will first be informed about the operation with a message on the display and prompted to allow monitoring If administrator has activated a function on your phone which continuously transmits operating data
12. Select and confirm the option shown Music on hold No Select and confirm the option shown gt Select and confirm the option shown Save amp Exit Select and confirm the option shown ES n lt lt 83 Enhanced phone functions Step by step 84 Call waiting second call You can accept a second incoming call in the course of an ongoing call The caller hears the on hook signal while you hear a call waiting signal tone A bell appears on the display and next to it the phone number of the caller is shown You can ignore or accept the second call Before you ac cept the second call you can end the first call or place it on hold for subsequent retrieval You can block the second call or the signal tone gt page 87 Accepting a second call Prerequisite You are conducting a call and call waiting is allowed gt page 87 Select and confirm the option shown You can talk to the second party The connection to the first party is on hold During the call with the second party additional func tions are available for selection e Alternate see gt page 51 Complete transfer see gt page 53 Conference see gt page 98 Blind transfer see gt page 89 Hold see gt page 78 put on hold and retrieve second and first call succes sively gt page 52 Consultation call from second call If the second call is your active call you can initiate a consultation call from it
13. Using Ethernet switches Using network ports more efficiently 30 V Variable call forwarding 55 Ww Warm lines s see 48 TORIES satt nec Mason bees 111 Web interface sssssssssss 190 197 Copyright Siemens Enterprise Communications GmbH amp Co KG Hofmannstr 51 80200 M nchen Deutschland Siemens Enterprise Communications GmbH amp Co KG is a Trademark Licensee of Siemens AG Reference No A31003 D3500 U101 1 7619 The information provided in this document contains merely general descriptions or char acteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products An obligation to provide the respective char acteristics shall only exist if expressly agreed in the terms of contract Availability and technical specifications are subject to change without notice OpenScape OpenStage and HiPath are registered trade marks of Siemens Enterprise Communications GmbH amp Co KG All other company brand product and ser vice names are trademarks or registered trademarks of their respective holders
14. eb Rae Os 72 Example 1 Calling saved number iliis 0200020055 72 Example 2 Call Waiting Activating deactivating 72 Example 3 Immediate ring ec oct eee ee ee Run 72 Resetting programmable keys llle 73 Enhanced phone functions 74 Incoming calls 2 em ome xm hem emt e caste ahd one e ges 74 Detlecting a eall 23 2 xa p pe ph Rabe IDEA dea a 74 Rejecting calli ide eh Rees deg obire wae 75 Configuring call forwarding iliis 76 Setting alerts 1s ead Sade Ald dct Send me derogare debt tee Med 77 Placing a callon hold me a Reda RD REOR ORE cene 78 Call waiting second call 0 0 0 0000 eee 84 Transterring a ealli edet etre RR ER oye xus 89 CTI Call Sis e easet c opposto hatred ropa stadia Pica dd 92 Making calls theo be voe eese Reg ad 94 Dialing with the DDS key 0 0 0 0 0c eee 94 Dialing a phone number from alist 0 0000 eee 94 Using autodial delay llle 95 Conferetice a orn yea es ve Ee ee ne ee RE RR E eee ae s 98 local CONTETENCS cox digit e ate ede digs Bok sigh dna 98 System based conference 0 000 eee eee 101 ccm 103 Dial ENY S incu iier tto rien tab acts eee eed Baer etica secun 103 Delete allentrles 2 sack EI GR DEG a p 103 Call OUINal 3 ont TRE bi Gero deena ne ate eee eadded oak 104 Making calls with multiple lines 106 INCOMING CallS e sp ean bakes warden ah eae i ep redes
15. multi line phone Refer to the following sections for a detailed description of the individual components Introduction to multi line phones gt page 12 Lines and line keys page 17 Incoming calls Depending on your individual settings you will be noti fied of incoming calls page 164 Accepting calls for the primary line In this case the telephone behaves in the same way as a single line telephone See page 31 and page 74 Accepting calls for secondary lines Prerequisite The secondary line is configured on your multi line telephone Using the handset eo Lift the handset 4 Conduct call pe The line used for the ringtone is selected auto matically If there are calls on several lines you are connected with the line that has been ringing the longest 106 Making calls with multiple lines Step by step WZ L 1 or or SE or SE Cl i Using the line keys Press the flashing line key Speakerphone mode Confirm Speakerphone mode Making calls You must seize a line before you can make calls on a multi line telephone Trunk seizure can be configured on an individual basis Your administrator can determine if the lines on your telephone can be automatically seized and with which priority I If you have seized a secondary line this line is reserved for you for making calls for a specific period as defined by the administrator No other user can seize this line during th
16. page 53 gt page 100 gt page 80 gt page 81 gt page 82 gt page 83 gt page 99 gt page 169 gt page 88 gt page 174 202 Local user menu Ring delay 0 Hot warm action No Action Hot warm dest nnnn Address nnnn Ring on off On Selection order 1 Save amp Exit Exit no save Return Return Return Call logging Options Save amp Exit Exit no save Enable call log Yes Yes No Phone Display settings Contrast Save amp Exit Exit no save Program keys Press the key to be programmed Normal Unallocated Unallocated Further functions see Label predefined or customized Settings function dependent Shifted Unallocated Unallocated Further functions see Label predefined or customized 1 Information read only 203 gt page 116 gt page 111 gt page 104 gt page 158 gt page 66 gt page 206 gt page 66 gt page 207 Local user menu Settings function dependent Save amp Exit Exit no save Key Module if available such as Program keys Key click Options Exit no save Volume Off Low Medium High Keys Keypad only All keys Return Locality Country DE DE Further c
17. telephony interface screen again Getting to know your OpenScape Desk Phone IP 35G Idle display context menu You receive the following functions if activated by pressing navigation keys OK or v J The current funtion is displayed in the second display line The other functions are hidden and can be selected using navigation keys Y or L 4 Redial 1 1234 First entry selected when you call up the menu if you have already Ringer off dialed a phone number Do not disturb off Mobile logon Other menu options hidden Cancel call backs Directed pickup Functions during a call In many operating situations you are offered appropriate functions or notes in the second line of the display Other available functions remain hidden and can be selected using navigation keys v or 4 Example You set up a consultation call The second line displays the first of three dependant functions Select the appropriate function and confirm this with OK 0123451 First display line Dial a Second display line current option Redial 1 o Other possible menu options Retrieve held call hidden The menu with the functions closes automatically after you have executed an action To delete info only messages press Navigation key OK Icons during a call Meaning The call is active High quality voice connection G 722 The call has been dis
18. Answering forwarded calls 0 00 cece eee 155 Answering a second call eee 155 Calls to a lower IL nanan nanana I 156 Off hook dialitig 2 4 oe ew e CE a Rex E 156 Forwarding a call with a lower IL 0 2 2 2 eee 156 Conducting a call with a lower IL lisse sees 157 Corducting a Call 2 2 3 x eno Rem Reese cete e Rr eee 157 Holdinga call isi 22e e ELI Rd t 157 Conference aussen edad eerte du e p eno puc a Rods 157 RGCONNECUNG scatet naw ewan tee Eae qu dowd eo 157 IE AIAN eea aes aah ak haat ee eate eae alee Pen 157 Display zar Sucka erbe edet eee d eene dal ae etos 158 Setting contrast 0 esee ee 158 Date and time issu bee bb uo eh ae Re cue ew ie 159 Setting the time liliis ees 159 Setting the date ess 159 Setting daylight saving time n saaana aaaea 160 Automatic daylight saving time 0 0 2 0 cee ee 161 Time display format 000000 00 ee 161 Date dis play formati sii eda ee TE op Ae np bad suce 162 PU DT 163 Mella CT 163 Settings cirea esr XE DRSSG RU ET holies 4 bin de px 164 Special ringers iile 167 Tone and indication with an unsecured voice connection 169 IRGWsClIGK cp 170 Setting the language and country 0 0 0 cece iles 171 Selecting a language 0 0 esee 171 Country specific settings a osas erate aia a a a i E a 173 Alarm on Changing tel lhc sg cues att a ook ww ded pes 174 Network informations douce oles cie actes a cet aw
19. E if nec P Phone Key click Volume Medium Keys Keypad only o All keys Save amp Exit Key click You can configure whether a key click should be audible when a key is pressed You can also decide whether this should apply for all keys or only for the keys on the keypad In addition you can adjust the click volume or disable the sound You can also configure this setting via the Web interface gt page 190 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Adjusting the volume for the Key click Select and confirm the option shown For instance select and confirm a medium volume level You can also select one of the following three options Low e Medium e High e Off for no click Key selection Select and confirm the option shown Select and confirm if the setting is only to apply for the character input keys Select and confirm the option shown Confirm the option shown 169 Individual phone configuration Step by step Setting the language and country Selecting a language Use this menu option to select the language for opera tor prompting You can also configure this setting via the Web interface gt page 190 Press the key shown User Select and confirm the option shown if nec g Enter and co
20. Edit call forwarding 4 O All calls 3339 z Turn on Select and confirm the option shown Choose one of the forwarding types offered All calls 3339 deactivated is the default setting O Busy 3335 Ll No reply 3336 and confirm your selection Here for example All calls Select and confirm the option shown Call forwarding is activated This type of call forwarding is deactivated with Turn off Call forwarding settings can appear as follows O All calls 3339 default setting is off MI Busy 3335 No reply 3336 Press the illuminated key to open the call display If All calls was activated the forwarding destination is dis played with the forwarding symbol and the key illumi nates The Busy and No reply types of call forwarding are not displayed 59 Basic functions Step by step Edit call forwarding O No reply 3335 4 Set delay 60 Defining the ring duration before call forwarding on no reply You can define how often the phone should ring before the No reply call forwarding is activated Ip This setting is only available if the Server fea tures function was deactivated by the adminis trator You can also configure this setting via the Web interface page 190 Prerequisite You have configured the key for Variable call forwarding see gt page 70 Otherwise you can configure the settings for call forwarding via the user menu gt page 76 Press th
21. Enter and confirm the relevant phone s internal number You are connected to your colleague s held call either via the handset or in speakerphone mode 35 Basic functions Step by step Switching from handset to speaker phone mode Impe Make note of the two different processes de pending on the country setting The default country setting is US Activate if necessary your preferred setting gt page 166 Prerequisite You are conducting a call via the handset and the microphone and loudspeaker functions have been activated by administrator Press the key shown Replace the handset Proceed with your call This is the procedure for country setting US For all other country settings the following procedure has to be done and ez Hold down the key and replace the handset Then re lease the key and proceed with your call 36 Basic functions Step by step Switching from speakerphone mode to the handset Prerequisite You are conducting a call in speaker phone mode Lift the handset The LED goes out Open listening You can let other people in the room join in on the call Let the other party know that you have turned on the loudspeaker Prerequisite You are conducting a call via the handset Activating Press the key shown Deactivating Press the lit key 37 Basic functions Step by step Disconnect A or r or or 38 Activating deactivating the micr
22. Handset and loud speaker Open listening Beep Beep Loudspeaker Loudspeaker Speaker Beep Beep phone mode Loudspeaker Loudspeaker The volume settings can be found from gt page 163 39 Basic functions Step by step Further administrator settings for group calls e The group call can be picked up both by lifting the handset and via the Pickup call menu option e The group call can be picked up only via the Pickup call menu option but not by just lifting the handset e Akey is programmed for call pickup e Open a pop up menu with the Call pickup key when a group call is waiting Picking up a group call with the call pickup key Prerequisite The Call pickup key is configured per de fault one of the programmable function keys already is set to Pick up Your administrator has set up the group call such that it is only displayed through flashing of the Pick up key The phone can also ring when idle A group call is waiting The Call pickup key flashes The group call is not shown on the display aid Press the key shown The group call is now shown on the display with Pickup Caller for Party The pop up menu opens Picking up a group call immediately via the pop up menu Prerequisite Your administrator has set up the group call such that it will be shown immediately on the dis play and the pop up menu will open e A group call is waiting and is shown on the display with P
23. ID Enter and confirm Mobility ID usually a telephone num ber You are prompted to enter the password Enter and confirm the user password The following mobility messages appear in the display e Validating e Logging off elsewhere e Registering The logoff is simultaneously displayed on the remote phone Once logon is complete the Mobility program key LED lights up and the mobility icon appears in the display 22 Mobility Step by step Mobile logon Mobility ID nn m zi Logging on with forced delayed logoff at a remote phone If the remote phone is busy and your administrator en abled Forced logoff during call with a set timeout forced logoff does not occur until this timeout expires Logon via a key If a program key is configured for Mobility Press the Mobility program key Logon via the context menu Select and confirm the option shown in the idle display context menu page 21 You are prompted to enter your mobility ID Enter and confirm Mobility ID usually a telephone num ber You are prompted to enter the password Enter and confirm the user password The following mobility messages appear in the display e Validating e Logging off elsewhere I At the same time the display on the busy re mote phone shows Forced logoff pending After the set timeout the active call is ended and re mote logoff is performed e Registering e Downloading user data Once logo
24. No reply S Paste 4 V No reply 3339 4 O All calls 3339 3336 M All calls 3336 c co Select and confirm type of destination forwarding here for instance No reply Select and confirm the option shown Both types of call forwarding now have the same desti nation phone number The call forwarding type No reply is automatically activated Assign a destination phone number for call for warding Prerequisite At least one destination phone number has already been saved Select and confirm type of forwarding here for instance All calls Select and confirm a saved destination Call forwarding is activated and the new destination is displayed Press the illuminated key to open the call display If All calls was activated the forwarding destination is dis played with the forwarding symbol and the key illumi nates The Busy and No reply types of call forwarding are not displayed Activate deactivate call forwarding Prerequisite There is already a forwarding destination configured for the relevant forwarding type and you have configured the key for Variable call forwarding see gt page 70 Press the Variable call forwarding key The pop up menu opens The message Set forward on to is displayed with the number of the last forwarding destination and you have the following options e Accept e Seta forwarding destination Edit call forwarding e Cancel Basic functions Step by step
25. Prerequisite The administrator must have approved the consultation in the second call From a consultation call in the second call you can initiate a conference e toggle between the second call and a consultation call e puton hold and retrieve second and first call succes sively page 52 e transfer a call e disconnect the calls again During a consultation in the second call the first call is parked and can only be unparked when the consultation or second call ends or these calls were connected Enhanced phone functions Step by step Ignore Reject gt Disconnecting the second call Select and confirm the option shown in the second call s context menu The call to this station is discon nected and the call to the first station is reconnected Ending the second call by hanging up If you or the second call partner hangs up you will be prompted to retrieve the first call again if Hold and hang up is disabled gt page 82 Otherwise the first call will remain on hold until you receive this prompt af ter a defined time interval Ignoring second call Prerequisite You are conducting a call and call waiting is allowed gt page 87 Select and confirm the option shown The caller still hears the on hook signal You can subse quently Accept Reject or Deflect the second call While the ignored second call continues to wait from the active call you can make a consultation call initiate a
26. Using network ports more efficiently 30 Basic functions sseeeeeees 31 Secure voice transmission 0000000 eee eee 31 Emergency mode 0 000 c cette 31 Answering avCall 1 uu deat Piet ahead diced quaint aiao 32 Answering a call via the handset 200005 32 Answering a call via the loudspeaker Speakerphone mode 32 Answering a call via the headset 2000055 33 Directed PICKUP a u d ier uev Ped a ee Ure ad E dope cereus 34 Accept call 422 decd bee ooo R ede at ES RI Ida RETAT3 34 Picking up the held call liliis 35 Switching from handset to speakerphone mode 36 Switching from speakerphone mode to the handset 37 Open listening exte ices IRR mer pases 37 Activating deactivating the microphone 005 38 Encding a call s sx rx xe whee Uu iR ew Rugs E 38 Group Calli secte eese cac cete a EU A aE 39 Listening to voicemail llli 42 Call control 2nd alert iis 43 Two calls simultaneously llle 43 During dialling se a fep tm ht wae oe deka EE ee ae RS 44 Making Calls ns actore batch aden plac aoe eot eoe e eee abe ane 45 Offhookdialng s eeri res siocair id nEn eee 45 Orrhook dialih iese era esed bees ceed 46 Immediate dialing o on anana 47 Dialing using the hot or warm line function 48 Redial 3 etes dx XE E d e oe S
27. activated for All calls and the key illuminates Activate with variable destination phone numbers If you want to use a new forwarding destination Select and confirm the option shown Enter and confirm the new destination phone number Confirm saved destination phone number displayed Call forwarding to this destination is immediately acti vated for All calls and the key illuminates 55 Basic functions Step by step Edit call forwarding O All calls Enter destination 56 4 E Saving destination phone numbers for call forwarding pe You can also enter the call forwarding settings via the user menu gt page 76 or via the WEB Sur face gt page 190 Prerequisite You have configured the key for Variable call forwarding see page 70 Press the Variable call forwarding key The pop up menu opens The message Set forward on to is displayed with the number of the last forwarding destination and you have the following options e Accept e Seta forwarding destination Edit call forwarding e Cancel Select and confirm the option shown Three types of call forwarding are offered in the settings menu e All calls Busy e No reply I You can check whether Busy or No reply call for warding is activated Save destination phone number Select and confirm type of forwarding here for instance All calls Select and confirm the option shown Enter edit and confir
28. and confirm the option shown Select and confirm the option shown 163 Individual phone configuration wm e 3 a lt 7 7 3 1 Ringer file Ring file Ring file Save amp Exit User Audio Settings Ringer melody 2 Save amp Exit User e 4 4 gt H if nec um m 4 H if nec ie Select and confirm the option shown Confirm Required ringtone file Select or pattern You will immediately hear the associated ringer melody Confirm current ringtone file Select and confirm the option shown Pattern melody You can also configure this setting via the Web interface page 190 Prerequisite You have choosen the pattern ringtone see gt page 164 Press the key shown Select and confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select the required pattern melody between 1 and 8 e g 4 You will immediately hear the corresponding Ringer melody Confirm the selected Ringer melody Select and confirm the option shown Pattern sequence You can also configure this setting via the Web interface gt page 190 Prerequisite You have choosen the pattern ringtone see gt page 164 Press the key shown Select and confirm the option shown Enter and confirm the user password 1 The phone displays the current setting Ind
29. beep and the recording symbol Q is shown on the display The call is now being recorded Press line key A The line key LED starts flickering The call is placed on hold The recording is paused while the call is on hold The recording symbol O O on the display disappears 185 Call recording Step by step Press line key A The line key LED lights up The call is retrieved You hear a beep and the recording symbol QO is shown on the display again Call recording is continued Retrieving a held call Holding a call on the line and conducting a call on a different line MMMM Press line key B the LED lights up You hear a beep and the recording symbol QO is shown on the display for line B this call on line B is being recorded Line A is placed on hold call recording of line A has been terminated Press line key A to resume the call You hear a beep and the recording symbol O O is shown on the display for line A a new recording of line A commences 186 Diagnostic information Step by step Settings if nec P Diagnostic information Diagnostic information This information overview in the user area of the service menu provides you with information on the current con figuration of the telephone Press the key shown Select and confirm the option shown Enter and confirm the user password Select and confirm the option shown You see a numbered list of telephone parameters with t
30. calling e The forwarding destination Making calls with multiple lines Step by step During calls Making and receiving calls on a single line If you only use one line on your multi line telephone to make calls and you receive calls on the same line the phone operates in the same way as a single line tele phone e Redial gt page 49 Consultation page 50 Alternate page 51 Callback page 62 Hold gt page 78 Call waiting second call 2 page 84 Transferring a call page 89 Conference page 98 Functions available exclusively for the primary line e Calllists gt page 25 e Voicemail gt page 25 e Call forwarding gt page 54 e Do not disturb gt page 120 Ip Depending on your individual settings you will be notified of incoming calls page 163 Making and receiving calls with multiple lines Accepting a waiting call p Depending on the settings for Rollover you will be notified of incoming calls page 118 Prerequisite You are conducting a call At the same time a call is incoming on another line Call on line 1 Press the line key for line 2 The call on line 1 is placed on hold 109 Making calls with multiple lines Step by step ill All multi line users that share the line on which the call is being held gt page 17 can now pick up the held call To prevent other users from an swering the held call you must place the call on Consultation hold gt page 50 Depe
31. can also configure this setting via the Web interface gt page 190 Press the key shown User Select and confirm the option shown if nec s Enter and confirm the User password in Configuration Select and confirm the option shown Keyset Select and confirm the option shown Lines Select and confirm the option shown Line 1 Select and confirm the required line for example line 1 Ring delay Select and confirm the option shown 4 Enter and confirm a delay value 4 D Save amp Exit Select and confirm the option shown You can activate and deactivate the set delay time for all line keys using a function key gt page 72 1 6 Making calls with multiple lines Step by step PA i M Line preview Prerequisite You are already on a call on one line and a further call rings on a secondary line You have pro grammed a key with the Preview function page 65 Preview for a call Prerequisite Your administrator has deactivated the permanent preview function Press the Preview key The key illuminates The pre view function is temporarily activated Press the flashing line key A popup window opens and you receive information about the caller Press the line key again to accept the call or wait until the popup clos es itself after a specified period of time The preview function is switched off and has to be Switched on again for a further operation Permanent previ
32. can hear station B but cannot talk to him be cause he cannot hear you e Station A and B can hear and speak to each other Lift the handset Enter the code for active silent monitoring and the des tination number see code table page 152 You are connected to the call and can listen If necessary notify station A End the silent monitoring unnoticed by replacing the handset 145 OpenScape Voice functions Step by step Muted silent monitoring Station A and B are on a call You want to monitor a call but so that neither station notices Your phone internal station A amp amp internal or external station B e You can hear station A but cannot talk to him be cause he cannot hear you e You can hear station B but cannot talk to him be cause he cannot hear you Station A and B can hear and speak to each other Lift the handset BN Enter the code for active silent monitoring and the des tination number see code table page 152 You are connected to the call and can listen 4 End the silent monitoring unnoticed by replacing the handset 146 OpenScape Voice functions Step by step One way Intercom and Two way Inter com function With One way Intercom or Two way Intercom the loud speaker or speakerphone function of a destination phone is activated automatically when the connection is established Use of these functions is conceivable for example between an executive and secr
33. display on your OpenScape Desk Phone IP 35G phone displays different content to which you can respond intuitively Information on actual events The following icons appear centered on the display when your phone is idle and signal current properties or events Example You missed two calls in your absence 02 You have two new voice messages that you can open by pressing Messages gt page 25 Your attention will be drawn to events in the second line Explanation You received new voice messages New entries have been added to the call lists Local call forwarding is active Message icon in front of own phone number replaced for example by call forwarding or mobility icon Context menus If an arrow appears beside an entry in the second line a context menu whose options you can select using navigation keys a or v gt page 17 The range of functions available is situation specific Consultation LLL First menu entry selected on callup Start conference 2 Holds Other menu options Blind transfer call hidden Disconnect Directed pickup Ie Press the Messages key to return to the telephony interface again for example from a call list gt page 25 To return to the telephony interface again from the Settings menu gt page 27 press the Settings key You can also configure a Show telephone screen function however for both cases see gt page 65 to return to the
34. following scenarios are possible Logging on and off at the same phone Log on as a mobility user gt page 128 e Log off as a mobility user gt page 129 Logging on and off at different phones In these cases administrator may have made the fol lowing settings e Log on at a remote phone with forced logon when the user is still logged on at that phone gt page 130 e Delayed logon at a remote phone with forced logon when the user is still logged on at that phone and the phone is busy gt page 131 127 Mobility Step by step isse or a v Mobile logon Mobility ID Enter password 1 128 Logging on and off at the same phone Logging on to the phone Prerequisite No other mobility user is logged on Logon via a key If a program key is configured for Mobility Press the Mobility program key Logon via the context menu Select from the idle display context menu gt page 21 and confirm The Mobility logon dialog appears You are prompted to enter your mobility ID Enter and confirm Mobility ID usually a telephone num ber You are prompted to enter the password Enter and confirm the user password The following messages appear on the display logging on mobile user e Validating e Registering Downloading user data Once you have completed logon the mobility icon is shown in the display Z2 Mobility Step by step Mobile logoff Mobile logoff lt gt
35. have accepted a second call gt page 84 and the conference function is active gt page 99 Initiating a local conference Select and confirm the option shown in the menu You are connected to both parties at once Alternatively you can press the Conference key Conducting one on one calls On the display select and confirm the first connection you want to clear down On the display select and confirm the second connec tion you want to clear down Select and confirm the option shown You are now in volved in a one to one call with the remaining call party IE If you already are involved in a secure connection with a party when you initiate a consultation call the original party is placed on hold The new con sultation connection can be either secure or non secure However the first connection remains secure even if all three parties are now joined to gether in a conference The entire conference is nonsecure if the con nection to at least one of the parties is not secure see also page 31 The relevant padlock icon appears on the Confer ence row Enhanced phone functions Step by step Exit Conf o oe orm End Conf gt User o o Configuration Connected calls Allow conferences No A es Save amp Exit lt lt lt Ending a local conference Allowing call partners to continue a conference af ter you exit un Prerequisite The
36. hold Press the corresponding line key The line key LED starts flickering The call is now on hold Retrieving a held call Press the corresponding line key The line key LED lights up The call is retrieved Ip The LED display page 18 indicates that the call is on hold to other multi line telephones where this line is also configured These phones can then pick up the call Enhanced phone functions Step by step Retrieve held call v Disconnect gt Held call wait status After placing a call on hold you can replace the handset and then decide whether to retrieve the call or discon nect Prerequisite You placed a call on hold and replaced the handset or pressed the loudspeaker key in speaker phone mode A recall follows immediately and a pop up menu ap pears on the display Select and confirm the option shown to resume the call in speakerphone mode Select and confirm the option shown to disconnect the call I If you enabled Hold and hang up page 82 the call is placed on hold for a defined time inter val page 81 before the prompt is displayed with a recall to retrieve the call or disconnect You can however retrieve the call or disconnect via the context menu before the defined time expi res This function cannot be used on multi line pho nes 79 Enhanced phone functions Step by step User if nec Cadi Configuration Connected calls Allow ho
37. in the conference you can also use the Add to conference option instead of the Consult option If you want to use a call list for the consultation select Hold in the context menu instead of Consult or Add to conference or press the Hold key and then select the required call list gt page 103 Alternatively you can select a call list without using the Hold functions the conference call is automatically placed on Hold 101 Enhanced phone functions 1 Step by step Conference Hold Exit Conf 2 Add party Prerequisite You are conducting a consultation call and the conference is on hold Select and confirm the option shown in the consultation call s context menu The party is added to the confer ence Only the conference and all current participants are now displayed You can scroll through the list of par ticipants a You can also use the Conference key instead of the Conference option in the context menu Putting the conference on hold Select and confirm the option shown in the Confer ence context menu The conference is placed on hold and you can consult with someone in your office for in stance I You can also use the Hold key instead of the Hold option in the context menu Leaving a conference Select and confirm the option shown in the Confer ence context menu You are disconnected from the conference call and can dial another number for in stance The ot
38. is active an alert beep sounds when an incoming call is automatically accepted Information on the operation of the configured CTI ap plication can be found in the corresponding user guide You can also configure this setting via the Web interface page 190 Prerequisite The option was programmed by your ad ministrator Press the key shown Select and confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Enhanced phone functions Step by step User if nec Cadi Configuration Incoming calls CTI calls gt AutoReconnect beep No 4 es Save amp Exit lt lt lt Beep on auto reconnect You can reconnect a held call both via the CTI applica tion and via the phone A beep sounds when you toggle between an active call and a held call when the function is active Prerequisite The option was programmed by your ad ministrator You can also configure this setting via the Web interface gt page 190 Press the key shown Select and confirm the option shown Enter and confirm the user password Select and confi Select and confi Select and confi Select and confi
39. last caller dialled see code table page 152 The phone number is dialled and the connection is established E 150 OpenScape Voice functions Step by step uY ar Picking up out of hours calls If your switchboard is no longer attended after a certain time an out of hours call function can be configured on one or more phones for this period For example if you hear one of the phones that has an out of hours call function configured ringing when the office is closed you can pick up the call early from your phone You can also forward your phone to the phone with the out of hours call function before leaving the office so that colleagues who have not yet left can pick up calls for you Lift the handset Enter the code see code table gt page 152 for the out of hours call pickup in order to pick up the ringing call Imp You can also configure a key for picking up out of hours calls 151 OpenScape Voice functions Step by step 152 Code table for OpenScape Voice functions Ask your administrator to enter the atest codes Function Code Description Making anonymous calls off gt page 133 Making anonymous calls on gt page 133 Making anonymous calls temporarily on page 134 Making anonymous calls temporarily off page 134 List for selective call acceptance page 135 List for selective call rejectio
40. list e check the selection list activate or deactivate the function 136 OpenScape Voice functions Step by step se Y se Anonymous calls Rejecting You can reject all calls from parties that activated a data protection feature for example caller ID suppression to prevent their phone number from being transmitted In this case you are not informed that a call was reject ed Lift the handset Enter the code see the table of codes gt page 152 Accepting You can also accept calls from parties that activated a data protection feature for example caller ID suppres sion to prevent their phone number from being trans mitted Lift the handset Enter the code see the table of codes gt page 152 137 OpenScape Voice functions Step by step Using abbreviated dialing Abbreviated dialing gives you access to a central list of frequently dialed phone numbers You can dial a specific phone number by simply entering a digit string As these are three digit numbers you can store up to 1000 phone numbers This list is stored cen trally and managed by your administrator Lift the handset BN Enter the code see the table of codes page 152 fol lowed by a number between 0 and 999 for the phone number you want to dial The number is autornatically dialed Call tracing You can request automatic tracing of the last received internal call This is particularly suitable for identifyin
41. lists Note the setting options for voice messages and have the possible combi nations explained to you by service personnel if necessary Missed calls are not signalled if the call journal is disabled f missed calls for this connection were answered by other subscribers hese calls are not listed in the missed calls list or are marked with a green checkmark in accordance with the setting in the call logging Logging for call forwarding was also changed in the framework of the new call logging All forwarded calls are now only logged under Forwarded Calls and no longer as before with some also logged as Missed Calls This is regardless of how the new parameter for missed calls is defined 26 Getting to know your OpenScape Desk Phone IP 35G 27 Settings menu You can make local settings here Press the Settings key and confirm the User menu If configured enter and confirm your personal user password You can use the navigation keys to navigate through the menus as de scribed on gt page 17 User settings In the User menu see gt page 197 settings options are provided that al low you to adapt the telephone to your individual requirements Select a menu using the navigation keys Date and time gt page 159 Audio gt page 163 Configuration Phone gt page 158 Locality gt page 163 Security gt page 122 or gt page 125 Network information page 175 Diagnostic information gt page 1
42. nor logged The Only show unanswered calls setting is recommended if groups are set up You can also configure this setting via the Web interface gt page 190 Press the key shown User Select and confirm the option shown ann if nec 3 Enter and confirm the User password Configuration Select and confirm the option shown Call logging Select and confirm the option shown Include answered elsewhere Select and confirm the option shown in the context menu for all missed calls Missed calls that have been answered by other subscribers are indicated with a checkmark o Exclude answered elsewhere Select this option in the context menu and confirm if missed calls that were answered by other subscribers in the group or with Directed pickup should not be ei ther displayed or logged Save amp exit Select and confirm the option shown 105 Making calls with multiple lines Step by step Making calls with multiple lines You can use your OpenScape Desk Phone IP 35G as a multi line phone If you have any questions regarding how to configure your OpenScape DeskPhone IP 35G phone as a multi line phone please contact your admin istrator The following is a description of the telephony scenari os for multi line phones To facilitate comprehension you should familiarize yourself with the enhanced tele phony application and how to use the line keys before hand You can make further individual settings for your
43. step Marking the last line in the hunt group chain Sets the stop hunt line in the hunt group chain The system will stop looking for a free line in the hunt group chain after it reaches this line Activating Lift the handset um Y e cU Enter the code see the table of codes page 152 Wait until you hear the confirmation tone Deactivating Unmark the line as the end of the hunt group chain Lift the handset Y Enter the code see the table of codes page 152 Wait until you hear the confirmation tone e UE 140 OpenScape Voice functions Reachability You can make either serial calls or simultaneous calls on several sites The features for this are e Serial call e Parallel call Prerequisite The administrator has configured the re spective feature for your main number in OpenScape Voice Serial call Managing number lists activating serial call Before the serial call number can be activated a serial call list much be created This can be prepared either by administrator or you can create it yourself later Up to six numbers can be entered in the list for sites on which incoming calls including your main number should be signaled sequentially Each number can consist of up to 30 digits 4 Lift the handset i Enter the code for the edit mode see code table page 152 The edit mode opens and you hear an announcement with the following information e Feature name e Current s
44. the programming mode Press the key you want to program until the input field opens The key illuminates continuously Select and confirm the option shown to program the first level for instance Select a forwarding type e Forward all calls e Forward no reply e Forward busy Select and confirm the required function Select and confirm this option to enter the forwarding destination Enter and confirm the phone number of the forwarding destination Select and confirm the option shown 69 Programmable keys Step by step Normal a gt Built in fwd 4 70 Configuring a variable call forwarding key With the Variable call forwarding key you can Immediately activate or deactivate the call forward ing for All calls page 55 Edit the call forwarding gt page 56 Prerequisite You have accessed the programming mode Press the key you want to program until the input field opens The key illuminates continuously Select and confirm the option shown to program the first level for instance Select and confirm the option shown Select and confirm the option shown Built in fwd Programmable keys Step by step Labeling programmed keys The following options are available for labeling keys of the OpenScape Desk Phone IP 35G with the functions assigned to them or the saved numbers on them Labeling By hand Labeling strips are supplied with your OpenScape Desk Phone IP 35G W
45. to 30 digits g Lift the handset i Enter the code for the edit mode see code table gt page 152 The edit mode opens and you hear an announcement with the following information e Feature name e Current status active inactive e Number of numbers currently on the parallel call list You are prompted to do one of the following e Activate deactivate the feature only if numbers are already entered in the list e Call up the numbers currently entered in the list e Add or delete numbers e Repeat the options in edit mode If the parallel call list is still empty you are prompted to enter numbers in the list As soon as you have entered a valid number the parallel call can be activated If the parallel call is activated incoming calls are routed to your phone and all other destination phones in the parallel call list The connection is established with the first phone that accepts the call If the call is not answered by any phone it is forwarded to the configured forwarding destination on no reply or to a rejection announcement 142 OpenScape Voice functions Step by step Activating deactivating parallel call via code You can activate deactivate the parallel call without hav ing to change to edit mode Prerequisite You have already entered numbers in the parallel call list eo Lift the handset Enter the code to activate or deactivate the parallel call see code table gt page 152 1
46. to a server you will see the flashing icon in the upper display line Activating a diagnostic call In the event of connection problems with a specific destination the admi nistrator may ask you to enter an activation code before the number of the subscriber which can be used to initiate tracing of the call data on the pho ne The activation code which must be provided to you by the administra tor and which comprises a leading asterisk followed by three digits and the hash sign as the terminating character must be entered before the ac tual phone number At the end of the call the call related data is sent for further analysis to the DLS server which then passes it to the OpenScape Voice Trace Manager Getting to know your OpenScape Desk Phone IP 35G Ports on the underside of the phone seer ve Switch 235 Handset TM Pc m Headset e g OpenStage Manager Country specific cable Power supply if necessary Using network ports more efficiently OpenScape Desk Phone IP 35G has a built in Ethernet switch This means that you can connect a PC to the LAN directly via the phone The tele phone PC connection option must first be activated on the telephone by administrator as m co Network switch OpenScape Desk Phone IP PC Using this connection option saves one network port for each switch used and requires fewer or shorter network cables when arranged c
47. you deactivate the call journal please note that the customary last number redial function will also be affected by this You can then no long er redial the last number dialled page 49 You can also configure this setting via the Web interface page 190 Press the key shown User Select and confirm the option shown HH if nec 3 Enter and confirm the User password Configuration Select and confirm the option shown Call logging Select and confirm the option shown Enable call log Select N In the context menu select and confirm to deactivate the call journal The message Call Log is disabled is shown on the display or Yes In the context menu select and confirm to reactivate the call journal Select and confirm the option shown Impe If the function is deactivated all existing entries in the journal as well as messages for available missed calls on the display and via LEDs are de leted 1 e 4 Enhanced phone functions Step by step Logging missed calls Two options are available to you for this function e Show all e Only show unanswered calls With the Show all option default all missed calls des tined for this connection are logged and new missed calls are displayed If the Only show unanswered calls option is selected missed calls for this connection that were answered by other subscribers in the group or that were answered with Directed pickup are neither displayed
48. 00 Mbit s Data transfer rate of the network or PC interface If an inter face is not in use Link down is displayed Individual phone configuration Step by step User if nec 3 Cadi Reset Reset all user data Cancel Resetting user data The following userspecific settings changed via the phone menu or the Web interface can be reset to facto ry settings Display contrast Language setting Audio settings Volumes Settings Call lists All entries are deleted Programmable keys All personalized programming is deleted see also gt page 73 Attention All data is reset without a warning tone Initiating the reset Press the key shown until the Menu tab is active Confirm Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown The user data is reset to factory settings To cancel the process 175 Call recording Step by step 176 Call recording A central voice recorder is installed in the network for recording calls to which your telephone connects in order to record the current voice traffic The recorder records the entire voice flow of two or more participants You should configure a recording button in order to simplify handling of manual call recording gt page 65 It is assumed in the description below that a corresponding key has been configured Recording modes The administrator
49. 43 OpenScape Voice functions Step by step B Y iz t 144 Parking a call If you have answered a call for a colleague and cannot forward it to him you can park the call Call park You are conducting the call Let the other party know e g that you are trying to connect him Enter the code for parking followed by a line number see code table gt page 152 You receive a confirmation tone The caller hears a wait ing melody Replace the handset Tell your colleague that a call for him is parked and give him the line number Unparking To unpark the call your colleague must proceed as fol lows Lift the handset Enter the unparking code see code table gt page 152 He is prompted to enter a line number Enter the specified line number Your colleague is now connected with the waiting caller OpenScape Voice functions Step by step DN Silent Monitoring If this function has been configured by administrator and enabled for the destination phone you can join an active call of an internal station and listen in unnoticed muted or with the knowledge of the target station ac tive Active silent monitoring Station A and B are on a call You want to listen to the call but so that Station B does not notice but so that you can still talk to Station A Your phone internal station A A amp internal or external station B You can hear and talk to station A You
50. 88 Reset gt page 176 If you are in one of these menus or submenus depending on the situation you have the following options to leave the menus e Save amp Exit If you have made a setting and want to keep it e Exit no save If you have made a setting which you do not want to use after all or if you do not want set any of the options Back If you want to leave the main menu or submenu Press and hold the v key to access the option to leave the current menu level e You exit the menu by pressing the Settings key and return to idle mode gt page 21 Interrupting editing in the menu You can interrupt editing in the menu for example to call someone or to answer a call Then press the Settings key This takes you back to the point in the menu from which you exited This is however only possible for a limited period which is by administrator using the inactivity timeout setting If the configured time expires you need to reenter your password when opening the menu and manually go to the required point in the menu Interrupting the editing e By pressing the Settings key you interrupt the editing leave the menu and return to idle mode page 21 e f you receive a call during editing and you answer it you automatically change to the call view see also page 24 Getting to know your OpenScape Desk Phone IP 35G B To go back to editing mode in the menu press the Settings key again Network information
51. Calls to a lower IL If you are calling a partner with a lower IL this will be displayed when the connection is established Off hook dialing Lift the handset Enter the station number In the pop up menu Confirm or wait until the dial delay expires see gt page 95 In the pop up menu Confirm the option shown The connection is set up A special icon and the adviso ry Lower IL are shown on the display Imp You can also set up the connection with on hook dialing via the loudspeaker speakerphone mode or via a connected headset Forwarding a call with a lower IL If you are forwarding a partner with a lower IL to a part ner with a higher IL this will be displayed when the con nection is established Prerequisite The Deflect function is approved by the administrator A call with a lower IL rings Select and confirm the option shown Enter and confirm the phone number The connection is set up A special icon the forwarding icon and the advisory Lower IL are shown on the dis play 1 Please note the information in relation to the call journal on gt page 49 155 Impact Levels Step by step Retrieve held call 156 Conducting a call with a lower IL If you have answered a call with a lower IL this will be documented on the display Conducting a call You are connected with the partner from a lower Impact Level IL zone The advisory Lower IL is displayed in the sec
52. Documentation OpenScape Voice OpenScape Desk Phone IP 35G User Guide Important information Important information A For safety reasons the telephone should only be sup plied with power e using the original power supply unit Part number L30250 F600 C14x x 1 EU 2 US 3 UK or e ina LAN with PoE Power over Ethernet which complies with the IEEE 802 3af standard AN Never open the telephone or a key module Should you encounter any problems contact the responsible ad ministrator AN Use only original accessories from Siemens Enterprise Communications GmbH amp Co KG The use of other ac cessories may be hazardous and will render the warran ty extended manufacturer s liability and the CE marking invalid Trademarks CE K The device conforms to the EU directive 1999 5 EC as at tested by the CE marking All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by the government or the local authorities Proper disposal and separate collection of your old appli ance will help prevent potential damage to the environment and human health It is a prerequisite for reuse and recycling of used electrical and electronic equipment For more detailed information about disposal of your old ap pliance please contact your city office waste disposal ser vice the shop where you purchased
53. Forward no reply Forward busy Ringer off Hold Alternate Blind transfer call Transfer call Deflect Shift Conference Headset Do not disturb Group pickup Repertory dial Feature toggle Show phone screen Directed pickup Release Callback Cancel callbacks Consultation Call Waiting Immediate ring PreView Call recording Built in fwd Pause callbacks Resume callbacks 206 Local user menu Shifted You can program the following functions on the Shifted of the function keys Selected dialing Repeat dialing Alternate Blind transfer call Transfer call Deflect Conference Repertory dial Show phone screen Callback Cancel callbacks Consultation Pause callbacks Resume callbacks 207 Index Index Numerics 2nd alert wo ee ccc cceeeeeseceeeeceseteeetesee 43 A Accepting calls rulteHliftie cc ete eis 106 Allowing call joining sssss 53 Alternate etes teque intet een 51 Announcing the local phone number 149 Application sssssss 92 Audio room character sssini 164 Autodial delay ssssssssssssss 95 AutoReconnect sssssssssssss 93 B Busy when dialling sss 44 C Call accepting MEOE 32 OGIIECE Em 74 ending 98 forwarding holding INCOMING 2605 26 3 acetal ae 32 rejecting sssssssssseseenees 75 Chki ge ian scancdissscebseatadwee ete ince 89 Call COMO siii ete 43 C
54. Galante 106 Accepting calls for the primary line 106 Accepting calls for secondary lines 2 0 55 106 NMaking callS cave eck add chewed ek depot fee dade oa 107 Manual trunk seizure n anaana ee 107 Automatic trunk seizure 2 ee 107 Dialing the last dialed number 00 0000 eee eee 108 Forwarding calls for primary ling 220002000 108 During calls i23 xb RR Cong gi mutes Alp UI Bladen ie RR 109 Making and receiving calls on a single line 109 Making and receiving calls with multiple lines 109 Putting alineon hold sci sont eed eae end ea RR 110 Lines with hot or warm line function 24 111 Sonne I 112 Direct station selection keys iilis lille eee eee 113 Calling a station directly llle 113 Call DICK p ss ice e pRI sep aaad ese pe oe Rx Eden 114 Deflecting a call to a DSS station liiis 115 LED display on DSS keys 2 0 00 0 0000 000 cee a 115 Settings for MultiLine keyset 0 0 2 0 0 002 116 Setting the time for a delayed ringer 2005 116 Line preview slsssssss eee 117 Rollover foraline llli 118 Privacy security uuuuuueeesssse 119 Deactivatng the rItgel us acc smiri ton wera o rope Bares 119 DND Do Not DiStutb zs ere ee XR E REY aed 120 Enabling disabling DND 0 0020002 e eee eee 120 Enabling disabling DND via the id
55. RAG YER bee oe Phe eR DAS REDE 2 Location of the telephone 0 00000 cee eee 3 Product support on the internet 0000000000 c eee eee 3 General information ssusue 11 About THISHMANU al s rsi pits sh wee rfe eee duels E oe teal as 11 Symbols used in the manual 0 00 illii llis 11 sri M MC 12 Intended USE 2 eae 12 Telephone type iios d ele a uuu e ALIENS elem ein ae 12 Speakerphone quality and display legibility 12 Single line telephone multi line telephone 0 12 Getting to know your OpenScape Desk Phone IP 35G 13 The user interface of your OpenScape Desk Phone IP 35G 13 Navigation Keys ccc aco aemper aed ww edad Regan dol dono 15 Programmable function Keys eese 15 Meaning of LED displays on function keys 16 Trunk keys on multi line phones only 005 17 ICY pad ses tandeos eed eiiam urbana OP IN D VUE e d Doe adve rad f ian 19 Display ii sso RARE Ed eigen Sr pe A ied ee diae qe 21 suns e PEE 21 Context dependent displays illis 23 alor f P D UIT 25 Messages cei stre deb lE Shak uA d db de eb aded deseas qd 25 e cT 25 Settings MENU uds wen Eid acte Opa oe o Gc CE Rn Roto d 27 User set ngss esses hain pea e moe d o De a de d 27 Control and monitoring function lille 29 Ports on the underside of the phone 200 30
56. Step by step Deflecting a call to a DSS station Prerequisite The deflect function must be approved for DSS keys For information on the current setting see gt page 75 If you receive a call on one of your lines you can imme diately deflect it to the DSS station Your phone rings and a line key flashes EBEN Press the relevant DSS key The call is deflected to the DSS station If the DSS station does not answer you can pick up the call by pressing the DSS key LED display on DSS keys Explanation Off The line is in idle mode Flashes You can accept a call for the DSS station via the key The call is routed to your primary line when the call is accept ed Illuminates The line is busy Provided that second call is activated you can still reach the DSS station via the key It can accept your call as a second call 115 Making calls with multiple lines Settings for MultiLine keyset The details for each keyset line contain supplementary information for the user The following uneditable fields are displayed e Address Displays the phone number for the line e Ringtone on off Displays whether this line s ringtone is active e Selection sequence Displays the priority of each line seizure when the handset is lifted or the loudspeaker key for this line is pressed Setting the time for a delayed ringer Specify the length of time before a held call should be signaled on a line You
57. T is available in the internet http wiki siemens enterprise com Put the clear cover foil over the paper key label Meaning of LED displays on function keys Meaning of function key EE Off The function is deactivated a Flashing Indicates the function status C_ On The function is activated 1 In this manual flashing keys are identified by this icon regardless of the flashing interval The flashing interval represents different statuses which are described in detail in the cor responding sections of the manual D a The programmable keys on multi line phones function as trunk keys gt page 17 16 Getting to know your OpenScape Desk Phone IP 35G 17 Trunk keys on multi line phones only The programmable keys on multi line phones function as line keys Each key that is assigned the function line is handled as a line This means up to three lines can be configured A distinction is drawn here between primary secondary and phantom lines Each of these line types can be used on a private or shared basis Primary line All multi line telephones have a primary line This line can be reached in the usual manner via your public phone number Incoming calls are signaled on this line E To avoid conflict between individual multi line phones the functions Do not disturb and Call forwarding can only be used for the prima ry line Secondary line The secondary line on yo
58. VO Io Cada td eq 49 Consulting a second party 0 2 0 0 0 cee eee 50 Ending a consultation call n naaa liiis 51 Switching to the held party alternating Putting on hold and retrieving successively or simultaneously 52 Connecting parties llli 53 Call forwarding uut ese tete rere dete Fera d e ded Odor a 54 Activate or deactivate immediate forwarding 55 Saving destination phone numbers for call forwarding 56 Activate deactivate call forwarding 2200055 58 Call forwarding chain 0 0 00 0 eee 61 Callback etae X Roe Rak Rn de x be 3p A ee 62 Requesting callback 2 0 0 0 0 0 200 eee 62 Responding to acallback 0 2 00 02 e eee 63 Allow callback 24 m onore ket er dae alana Rod ms 63 Calling back missed calls Programmable keys 65 List of available functions lsse 65 Programming a key sse e kh eR Xd de da EUR x de 66 Access the programming mode isses sese 66 Select key to be programmed 000 02 eee eee 66 Programming enhanced functions 0 00 cee eee ee 67 Repertory dial id rae bea ie eagle ok dn 67 Feature toggle xod aide ds pesar Fedele ao tidings Rede tcd tug ae 68 Configuring a fixed forwarding key 0 0 0 0 ee eee 69 Configuring a variable call forwarding key 2005 70 Labeling programmed keys l i esee 71 Using programmed KGys a 5 xen
59. a ate oe 175 Resetting user datas zs cesta cis Ez ra RA eR daead mide 176 Initiatirig the reset s iius eee dated scit ets ot nh eed 176 Call recording ii icio o eres eroe 117 Hecordirigitiod65 iade pibe eges e a Rel ne a ge oti moet A 177 Explanations of recording 0 00 cee ee eee 178 Recordable calls 0 0 0 eee 178 Non recordable callS 2 0 0 0 eee 178 Enhanced functions 0 000000 ccc eee eee 179 10 The following features are not supported 79 Recording UPS 0 to ea aa iaga eas aa Kig EE ene tea E 179 Matine a 1o eat E a O EA a pin dem aol a 179 Recording calS 2 sedani ma LE RES E REA e a hrs 180 Automatic call recording eee 180 Manual call recording liess 180 Call recording with AutoStart liess 181 Controlling call recording ille 182 Consultation during call recording llis 183 Second call during call recording liiis 183 Call recording while alternating llis 184 Your call is paused and reconnected during the recording 184 Setting up a conference during recording 185 Adding conference participants 000200000 185 Your call is included in a conference during the recording 186 Putting a line on hold manually during the recording 186 Diagnostic information L 188 Webinterface LLee 190 Genh ral oa bete e e ERES e
60. able page 152 followed by the one or two digit member number of the respective team member jd As soon as the connection has been established you will hear a confirmation tone and can speak to the other party via the loudspeaker g To end the call simply hang up One way Intercom to a saved member number Prerequisite The code for One way Intercom and the member number are programmed on a sensor key EEE Dress the programmed sensor key A connection to that member s loudspeaker will immediately be estab lished You can speak to the destination caller via your speakerphone Two way Intercom From your phone you can directly call any team mem ber whose telephone has a speakerphone function The loudspeaker and microphone of the destination phone are switched on automatically Two way Intercom with variable input of member number Press the key to use your speakerphone function P Enter the code for Two way Intercom see code table page 152 followed by the one or two digit member number of the respective team member fa As soon as the connection has been established you will hear a confirmation tone and can reach the destina tion caller via this caller s speakerphone function 148 OpenScape Voice functions Step by step Y Two way Intercom to a saved member number Prerequisite The code for Two way Intercom and the member number are programmed on a sensor key Press the programmed sensor key A conne
61. all forwarding Activate deactivate sssss 58 Copy and insert destination phone num DelSoonsaunecudtedudaeenan 57 Destination phone number 55 Favourites ssssssssssssseee 57 last destination sss 55 Save destination phone number 56 Variable sssssssssssse 55 Call forwarding chain sssi 61 Call forwarding favourites Call forwarding information Call list CAN STS is scree eee A 103 Calll8g i i eet 25 64 Call recording 208 alternating es Ue eR e 184 AUTOMATIC cz ccrte pt ettet ciens 180 AutoStart ssssssssssseee 181 Gall types eie 178 conference sssssssse 185 consultation oseese 183 controlling sse 182 line key 186 manual 180 modes EFE Second calle rect ete 183 Symbols tt eet ees 179 ike m 179 Call settings CTI eallSt entr eee eO 164 MultiLine sss 116 Call waiting sssss sss 84 Call waiting second call 84 Callback aen 62 Calls EINIGE RR ER UH ERRDNS 92 CE marking nS 2 CORfereD6e i tetti n starting conference Connecting parties s s s Connection options ConsultatiOD ect etieetene Consultation call from second call Context or a TR Context menus ossessi CONAS ser crac acere LAM Copy and insert destination phone num D6liS essen ciens ved am te Eee der Dea tg 57 GE M
62. all of its functions It contains impor tant information on the safe and proper operation of your OpenScape Desk Phone IP 35G phone These instructions should be strictly complied with to avoid operating errors and ensure optimum use of your multifunctional telephone in the network These instructions should be read and followed by every person installing operating or programming an OpenScape Desk Phone IP 35G phone Ig For your own protection please read the section dealing with safety in detail Follow the safety instructions carefully in order to avoid en dangering yourself or other persons and to prevent damage to the unit This user guide is designed to be simple and easy to understand providing clear step by step instructions for operating your OpenScape Desk Phone IP 35G phone Symbols used in the manual Settings Operations and settings that can be made both at the phone and over the Web interface are indicated by an icon and page reference Vw isareference to an operation or setting performed directly on the phone is a reference to an operation or setting performed via the Web in terface 11 General information 12 Service The service department of Siemens Enterprise Communications GmbH amp Co KG can only help you if you experience problems or defects with the phone Should you have any questions regarding operation your specialist retailer or network administrator will gladly help you For qu
63. amp Exit v co co Toggling associate Set the Toggle associate function to Yes if you want to connect to a second or pickup call by hanging up You can also configure this setting via the Web interface page 190 Press the key shown Select and confirm the option shown Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Enhanced phone functions Step by step Blind transfer ij lt gt E Zi 25 Transferring a call You can transfer your current call to another party with or without consultation Prerequisite You are conducting a call The options Al low Call Transfer and Transfer on Ring were selected gt page 90 Transfer without consultation You can choose between easy transfer via Transfer key or blind transfer via menu Easy transfer Press the key shown Enter the phone number of the second party to whom you want to transfer the call and confirm Press again the key shown The display returns to idle following successful transfer Blind transfer Select and confirm the option shown Enter the phone number of the second party to whom you want to transfer the call Confirm or wait until the autodial delay expires The display returns to idle following successful transfer Transferring with consult
64. and approved a dial plan Immediate dialing is deactivated by default For this rea son after entering the number you must either confirm the Dial option or wait until the dial delay expires to set up the connection If Immediate dialing is configured your Call is automatically dialed as soon as the string en tered matches an entry in the dial plan Activating or deactivating immediate dialing You can also configure this setting via the Web interface gt page 190 Press the key shown Select and confirm the option shown Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Confirm 47 Basic functions Step by step 48 Dialing using the hot or warm line function Your administrator can configure a hot or warm line for your phone If you lift the handset of the phone or press the loud speaker key e with a hot line immediately or e with a warm line after a defined period of time anumber specified by administrator is dialed Examples e The phone in the lift immediately dials the reception number e The phone at a patient s bed dials the ward number e g after a minute if no other number is dialed Basic functions Step by step Messages Calls Dialed 998324 01 01 4 o A peake Redial 1 77 lt Redial E You must have a
65. ation You can announce a call to a recipient before transfer ring it You again can choose between easy transfer via Trans fer key or transfer via menu Easy transfer Press the key shown Enter the phone number of the second party to whom you want to transfer the call and confirm Announce the call you want to transfer Press again the key shown 89 Enhanced phone functions Step by step The display returns to idle following successful transfer Transfer via menu Consult Select and confirm the option shown The call is placed on hold Enter the phone number of the party to whom you want to transfer the call and confirm Announce the call you want to transfer Complete Xfer Select and confirm the option shown gt If the party does not answer You do not have to wait for the second party to answer before you can transfer the call Replace the handset or if soeakerphone mode is active press the lit Speaker key to transfer the call If the party does not answer you will be called back by the first party Allowing call transfer You can also configure this setting via the Web interface page 190 Press the key shown User Select and confirm the option shown L if nec 8 4 Enter and confirm the user password Cadi Configuration Select and confirm the option shown Connected calls Select and confirm the option shown Allow call transfer No 4 Select and confirm the o
66. avigation keys These are used to manage most of your phone s functions and display Function when key is pressed Cancel function Delete characteleft of cursor e Go up one menu level In lists and menus Scroll up Set lighter contrast gt page 158 In idle mode Open the idle menu gt page 21 In lists and menus Scroll down Set darker contrast gt page 158 e Confirm input e Perform action Programmable function keys Your OpenScape Desk Phone IP 35G has three keys with LED which are initialized with default settings but you also can assign other functions or numbers to this keys Default settings of the programmable keys e Forward e Pick up e DNC Do Not Disturb Depending on how they are programmed you can use the keys as e Function keys gt page 65 Selected dialling keys gt page 67 Each key can be programmed with an other function gt page 65 The status of a function is shown by the LED on the corresponding func tion key Impe Line and DDS keys can only be programmed by administrator via the service menu Your OpenScape Desk Phone IP 35G is delivered with a paper key label sheet and one clear plastic cover Write functions or names in the fields on a key label and replace the insert Getting to know your OpenScape Desk Phone IP 35G ed plastic key label by that paper key label This also can be done by using the Key Labeling Tool KLT and a laser print er The KL
67. box directly You can also call the mailbox directly without using the menu The mailbox answers even if there are no mes sages waiting Lift the handset Press this key The mailbox answers Follow the voice instructions You may need to enter a password I You can call the mailbox any time you see the Please dial prompt on the display Basic functions Step by step TUE Call control 2nd alert To ensure that you do not miss any important calls ad ministrator can configure a key 2nd alert that blinks when a call is waiting for instance when you are dial ling a number or when two calls come in simultaneous ly IUE Call control does not work on multi line phones Two calls simultaneously Prerequisite The 2nd alert key is set up and call wait ing is permitted gt page 87 two calls ring at the same time Caller information from the first caller is displayed and you have the following options e Accept e Reject e Deflect The 2nd alert key flashes and you hear an alerting tone Display second caller If you press the flashing 2nd alert key you will be shown information on the second caller and you will likewise be given the three options to choose from Return to first caller By pressing the flashing 2nd alert key again you will be shown the information on the first caller again Accept a call If you accept one of the calls the other call is treated as a seco
68. can also configure a Show telephone screen function however for both cases see gt page 65 to return to the idle mode screen again Example Time 10 28 SO 0208 1 Date 220870 v L Open the idle menu Own phone number Message icon Idle menu In idle mode press navigation keys v J The current function is displayed in the second display line or OK gt page 17 then the idle menu opens You can call up various functions here Entries may vary The idle menu may contain the following entries Redial Ringer off Do not disturb on Mobile logon Cancel callbacks Directed pickup Back Getting to know your OpenScape Desk Phone IP 35G Icons in the idle display In the first line the time weekday and date are displayed in addition to icons for different situations and options Explanation The ring tone is deactivated The phone lock is activated The Do not disturb function is activated A mobile user is logged on to the telephone Your attention will be drawn to events in the second line You received new voice messages New entries have been added to the call lists Local call forwarding is active An advisory icon in front of own phone number replaced for example by call forwarding or mobility icon 22 Getting to know your OpenScape Desk Phone IP 35G 23 Context dependent displays Depending on the situation at hand the
69. can configure the following operating modes for call recording Manual e AutoStart All Calls e Disabled The following settings are possible to audibly signal the recording e Repeated e Single Shot e Off Check with your administrator as to which settings were made for your phone Mode ALL CALLS The telephone starts and stops the recorder automatically in order to ensure that all calls are being recorded Mode MANUAL You decide when the recorder is started and stopped or paused If the recorder is switched on all further calls will be recorded If you pause the recorder then nothing will be recorded If there are no calls then the recorder likewise pauses Mode AUTOSTART The telephone starts the recorder automatically You can stop or pause the recorder yourself however and restart it If a call has already been recorded new Call recording Step by step incoming and outgoing calls will also be recorded If you pause the recorder during a call special calls such as consultation calls call pickups and second calls will not be recorded as long as the recorder is paused If the telephone reverts to idle status the AutoStart process is set up again for the next call Explanations of recording Recordable calls A recordable call is any call that has a call connection status on the telephone This can be any incoming or outgoing call It is immaterial here whether a call is set up directly via t
70. conference e toggle between the consultation call and your call party e transfer a call A third call would be rejected with the busy signal If you have disconnected the first call the ignored sec ond call rings like a normal call Rejecting a second call Prerequisite You are conducting a call and call waiting is allowed gt page 87 Select and confirm the option shown The second call is rejected The caller hears the busy signal The caller s phone number is added to the missed calls list 85 Enhanced phone functions Step by step Deflecting a second call Prerequisite You are conducting a call and call waiting is allowed gt page 87 Deflect 4 Select and confirm the option shown If a destination phone number is stored gt page 74 you can select and confirm it The call is deflected or f you did not set a phone number when programming call deflection you are now prompted to enter a desti nation phone number for call deflection Ei Enter and confirm the destination phone number The second call is deflected to the destination speci fied You are reconnected with the first party Connecting parties Complete Xfer Select and confirm the option shown The other two parties are now connected to one another You can now hang up or dial another number for instance or Connect by hanging up Prerequisite Connecting by hanging up is activated ask your administrator and Switch assign
71. connected You have placed the call on hold e g consultation hold Your call partner has placed the call on hold The voice connection is secure of The voice connection is not secure 24 Getting to know your OpenScape Desk Phone IP 35G 25 Records Entries in the call list and messages in your mailbox system if configured are known as records The LED on the Messages key flashes to signal new missed calls or mes sages gt page 17 Press the Messages key and use the navigation keys to select the required submenu e Messages Calls You can use the navigation keys to navigate through the menus as de scribed on gt page 17 Messages If configured contact the relevant administrator this provides you with ac cess to your mailbox system e g HiPath Xpressions If your system is appropriately configured activating this function opens the menu for voicemail gt page 42 Calls This list appears as soon as you receive new missed calls if you select the option Calls in the Records menu You can then scroll up or down to reach the Calls menu The following calls or call attempts are logged as call lists e Missed Missed calls Dialed Dialed calls with or without connection Received Answered calls Forwarded Forwarded calls The number of missed calls and unchecked calls is shown on the idle dis play Missed calls are not saved and displayed if the call journal is disabled g
72. ct and confirm the option shown if nec s Enter and confirm the user password Cadi Configuration Select and confirm the option shown Outgoing calls Select and confirm the option shown Autodial delay 8 Select and confirm the option shown 4 Enter a value in the input mask and confirm Save amp Exit Select and confirm the option shown 4 IE 9 e Enhanced phone functions Step by step User if nec Configuration Outgoing calls Busy when dialing No a es Save amp Exit lt lt lt Allowing Busy When Dialling If you activate this function an incoming call received while you are performing dialing is rejected The caller then hears the busy signal You can also configure this setting via the Web interface gt page 190 Press the key shown Select and confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown 97 Enhanced phone functions Step by step 9 Conference 1 Party 2 Party Disconnect 4 o i A orf Conference Local conference This type of conference is also referred to as a three party conference It involves up to three participants Prerequisite You are conducting a consultation call gt page 50 or
73. ction to the team member is established immediately and your speakerphone function will be switched on As soon as the connection has been established you will hear a confirmation tone and can reach the destina tion caller via this caller s speakerphone function Announcing the local phone number You can use this function in order for example to iden tify the phone number of a phone in a conference room if it is not indicated on the display Lift the handset Enter the code for Announcing the local phone num ber see code table gt page 152 The phone number is announced Then hang up 149 OpenScape Voice functions Step by step Dialling the last caller You can retrieve and dial the phone number of the last answered or dialled caller The following two functions could be used alternatively if you have disabled the call journal gt page 104 Retrieving and dialling the last answered caller The following phone numbers can be saved for retrieval e The last answered call The last missed call e The last picked up call group call Lift the handset BY Enter the code for dialling the last answered caller see code table page 152 The phone number is dialled and the connection is established Retrieving and dialling the phone number of the last caller dialled Instead you can also use the normal redial functions of your phone as usual Lift the handset Y Enter the code for dialling the
74. ctivated the call journal in order to use the call list This also applies for redialling the last number dialled gt page 104 If the call journal is disabled you will be shown the mes sage Key function unavailable on the display when you try to execute the last number redial function using a correspondingly programmed function key If you still want to access the function for redial ling the last number dialled despite having dis abled the call journal you can alternatively use the OpenScape Voice last caller redial function assuming this function has been activated by the administrator gt page 150 Redialing from the call list Ip Only calls to the primary line are received on multi line phones page 12 Press the key The Records menu opens Select and confirm see also page 25 Select and confirm the option shown The Dialed call list opens If entries are saved select and confirm the required en try Confirm The phone number associated with the list en try is dialed Redialing from the display dialog Lift the handset Press the key shown Confirm The last phone number entered is dialed 49 Basic functions Step by step Ly or B Redial 1 Consult o Start conference c e Redialing from the idle menu press the key shown to open the idle menu Confirm The last phone number entered is dialed Consulting a second party You can ca
75. e Making anonymous calls Your administrator decides whether or not your caller ID name and phone number is displayed on a called par ty s station Anonymous calling is when your data is not transmitted The settings configured can be deacti vated however for specific calls e f your caller ID is transmitted your caller ID i iep your calle S S ed your ca S displayed f your caller ID is suppressed unknown is displayed Deactivating If your administrator permanently activated anony mous calling for your phone you can deactivate this setting as follows Lift the handset Enter the code see the table of codes page 152 to transmit the caller information You hear a confirmation tone or an announcement Activating If your administrator activated caller ID transmission for your phone you can deactivate this setting as follows Lift the handset Enter the code see the table of codes page 152 to suppress the caller ID Wait until you hear the confirmation tone or an an nouncement Caller ID transfer is suppressed Private Anonymous appears on the called party s display instead of the call er ID 133 OpenScape Voice functions Step by step Temporarily activating anonymous calling for the next call If your administrator activated caller ID transmission for your phone you can deactivate this setting for the next call as follows Lift the handset SY Enter the code see
76. e Variable call forwarding key Within three seconds Select and confirm the option shown Select and confirm the type of call forwarding Select and confirm the option shown Enter the desired time in seconds and confirm your en try The set time is displayed with the option Call for warding is activated Press the illuminated key to open the call display Basic functions Step by step Call forwarding chain Sometimes calls to a station are forwarded to another station which also has call forwarding or DND activated This can create a call forwarding chain consisting of sev eral telephones where the last member of the chain is your phone A popup window opens on your phone s screen with the following information e Who is calling e Who forwarded first or last e The reason for the forwarding is displayed by an icon You can set whether the station that forwarded first or last is displayed see gt page 77 61 Basic functions Step by step Callback You can request a callback if the station called is busy or if nobody answers You receive a callback when the other party s line be comes free ez This option must be activated by your administra tor D This option is only available if both you and ad ministrator has activated the function gt page 63 Requesting callback Prerequisite The station called is busy or nobody an swers Call back A Select and confirm th
77. e consultation or second call in order to include the new participant in the conference The conference is displayed with all current participants You hear a beep and the recording symbol O O is shown again in the line for the conference call Call recording Step by step Au Your call is included in a conference during the recording Prerequisite You are conducting a call that is being recorded You are to be included in a conference by your call partner You are placed on hold while the conference is being set up You hear the music on hold while your call partner is setting up the conference The recording is paused and the recording symbol O O has disappeared from the display Your call partner answers again and you are connected to the conference You hear a beep and the recording symbol Q O is shown in the Conference line The conference call is now being recorded Putting a line on hold manually during the recording There are two options for placing a line manually on hold e You place the active line on hold during the call recording and then resume the call on this line e You seize a different line during call recording The first line is placed on manual hold Prerequisite The telephone has more than one line configured The active line is being recorded The recording button LED is lighting Holding and retrieving the call on the line You are conducting a call for example on line A You hear a
78. e short tone sequence The fault can be rectified quickly so try again to dial this phone number after a reason able time 1 Please note the information in relation to the call journal on gt page 49 45 Basic functions Step by step or Redial 1 Y 46 On hook dialing The connection is set up with on hook dialing via the loudspeaker speakerphone mode Press the key shown Enter the station number If necessary correct input using the navigation keys page 17 Press the key shown or wait until the dial delay expires see page 95 Confirm represents the last number dialed First enter the number First enter the number The loudspeaker key illuminates when you enter the first digit Enter the station number If nec Correct input using the navigation keys page 17 Confirm or wait until the dial delay expires see gt page 95 The connection is set up D If you are using a dial plan and Immediate dialing is set see gt page 47 dialing is automatically performed as soon as the character string en tered matches an entry in the dial plan 1 Please note the information in relation to the call journal on gt page 49 Basic functions Step by step User if nec S Configuration Outgoing calls Immediate dialing No 4 es Save amp Exit v lt lt Immediate dialing Immediate dialing should only be activated if adminis trator has configured
79. e 17 Lines hot warm line sassis 111 E GGallly 2 etes 166 173 Location of the telephone 3 Logging on and off as a mobility user owe 128 130 M Mailbox KGy eene 17 Making calls multitu eA 107 Ier Key acces s ettet eee 17 Microphone ssssseeenee 38 Missed calls ten 64 Mobility sse 127 forced logoff i Rk hee 131 logon logoff MultiLine Override ascen ea tie 112 Multi line accepting calls e 106 LED display 46 18 115 Multi line telephone n se 12 Music on hold sse 83 N Normal dialing E UEYuh 47 o One way Intercom n se 147 Open listening sss 37 209 Index OpenScape Voice o s 132 last caller redial function 49 accepting anonymous calls 137 Call tracing a 138 creating a list for selective calls 135 Feature toggle key nsss 132 TUNCUIONS cet Sos tees cst eheu 132 hunt group irin 139 making anonymous calls parallel call DatKIrig za eas eet te eto eg 144 redchability 5 5 mee s 141 rejecting anonymous calls 137 Serial call ec e 141 silent monitoring sssss 145 Operating instructions sssss S2 Out of hours call 20 eee 151 Ove mide west annem det 112 P Padlock ICON ee Cc 31 Parallel call sss 142 Parking i ost 144 Party connection
80. e You have placed a call manually on hold and hang up e You are conducting a consultation call and the se cond call partner hangs up e You accepted a second call and you or the second participant hang up You can use hold and hang up to determine whether you will be prompted immediately or after a defined time to retrieve the held call Ip This function cannot be used on multi line pho nes You can also configure this setting via the WEB Surface page 190 Press the key shown User Select and confirm the option shown mum if nec 3 Enter and confirm the user password Configuration Select and confirm the option shown Connected calls Select and confirm the option shown Hold and hang up Select and confirm the option shown Yes In the context menu select and confirm the option shown to activate the function or N Select and confirm the option shown to deactivate the function again The function is always deactivated by default Save amp Exit Select and confirm the option shown N 8 Enhanced phone functions Step by step Music on hold If the Music on hold option is active music is played back when you are placed on hold by another party You can also configure this setting via the Web interface page 190 Press the key shown User Select and confirm the option shown mm if nec 2 Enter and confirm the user password Configuration Select and confirm the option shown Connected calls
81. e display You can also deactivate the function using the option in the idle menu gt page 21 Select and confirm the option shown Reactivating the ringer Hold down the key in idle mode until the Ringer off icon disappears from the display The ringer is reactivated You can also activate the function using the option in the idle menu gt page 21 Select and confirm the option shown Deactivating the ringtone with a key Prerequisite The Ringer off key must be pro grammed gt page 65 Press the Ringer off key An incoming call is signaled by a single ring tone burst Press the illuminated key once more to deactivate the Ringer off function 119 Privacy security Step by step DND Do Not Disturb If Do not disturb is activated your telephone will not ring The caller hears the busy signal or an appropriate announcement D a On multi line telephones gt page 12 you can only activate the Do not disturb function for your primary line Enabling disabling DND Press the DND key to activate the Do not disturb func tion Press the lit DND key once more to deactivate the Do not disturb function UD You can also use the programmable key to acti vate the Do not disturb function during a call or deactivate it when an incoming call is being sig naled or Enabling disabling DND via the idle menu Do not disturb on 4 Select and confirm the option shown in the id
82. e option shown Deleting callback requests You can delete scheduled callback requests if you no longer need to return a call for example at the end of the working day Prerequisite At least one callback was requested The phone is idle Cancel call backs Select and confirm the option shown a gt All callback requests are deleted 62 Basic functions Step by step Responding to a callback Prerequisite A callback was requested Your phone rings and the station information appears on the screen Accepting a callback Accept Select and confirm the option shown Rejecting a callback Prerequisite The function Reject is authorized by ad ministrator Reject Select and confirm the option shown gt The callback request is deleted The caller s phone num ber is added to the missed calls list Allow callback You can also configure this setting via the Web interface gt page 190 Press the key shown User Confirm o o Enter and confirm the user password Configuration Select and confirm the option shown Outgoing calls Confirm gt Callback No Select and confirm the option shown lt es Y Select and confirm to activate the callback function I Save amp Exit v Select and confirm the option shown 63 Basic functions Step by step Calling back missed calls Calls received while you are absent are indicated by a message on the idle display g
83. ed Permitting call deflection You can also configure this setting via the Web interface gt page 190 Deflect must be authorized by adminis trator Press the key shown User Select and confirm the option shown i E an if nec s Enter and confirm the user password ine Configuration Select and confirm the option shown Incoming calls Select and confirm the option shown Deflect Select and confirm the option shown Allow deflection No Select and confirm the option shown 4 7 AB Enhanced phone functions Step by step Yes Default destination v A v o A Deflect to DSS Yes A Reject 4 Confirm Select and confirm the option shown Enter and confirm the phone number to which the sta tion should be deflected Imp Entering a destination phone number is not man datory when call deflection is active If you want to deflect an incoming call you are prompted to enter a destination phone number if there is none stored Deflecting to a DSS number A call can be deflected to a direct station selection DSS subscriber using the DSS key if the key is config ured and the deflect function is activated by your admin istrator page 115 Information only as set by administrator Yes or No Rejecting a call You can reject an incoming call Prerequisite An incoming call is displayed or signaled Reject must be authorized by administrator Select a
84. ed period of validity You will have to create a new password when the period ends The message Change Password 1 days left will alert you to this at the appropriate time The message Password has expired appears when the validity period is over Confirm Change password and change the password as described in this section If you repeatedly enter the wrong password 2 to 5 times additional attempts are blocked You can make another attempt after a predefined time It is possible that you will not be able to re use a pre viously used password for a long time so you will have to create another new password Your administrator can tell you about the rules for what and how many characters can or must be used in the password Impe The preset password 000000 corresponds to a blank password In other words the phone can not be locked and the user menu is not pass word protected see also page 124 Privacy security Step by step User ine if nec Security Change user password lt Current password Cd New user password gt Ds Confirm new user password Save amp Exit The User password can also be modified via the Web in terface page 190 Press the key shown Select and confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Enter the current pass
85. elect and confirm the option shown Alerts Select and confirm the option shown gt Visual alerts No Select and confirm the option shown lt Select and confirm the option shown in the Yes No con ES 7 lt text menu or Audible alerts No S Select and confirm the option shown Yes v Select and confirm the option shown or Forwarding station A Select the option shown Display last 4 Select and confirm Display last Display first Save amp Exit v Select and confirm the option shown 71 Enhanced phone functions Step by step Hold 4 or Reconnect v 78 Placing a call on hold You can use this function to place an ongoing call on hold for instance to prevent the other party overhear ing a conversation with a colleague in the same room Prerequisite You are conducting a call Select and confirm the option shown in the connec tions s context menu Press the Hold key The key flashes Impe If you do not retrieve the held call after a defined time interval a reminder beep sounds three ti mes and a prompt to retrieve the call or discon nect appears on the display The settings for this can be found on gt page 80 and gt page 81 Retrieving a held call Select and confirm the option shown in the connec tions s context menu Press the flashing Hold key Using line keys On multi line telephones you can use the line keys to place ongoing calls on
86. eries regarding connection of the telephone please contact your network provider If you experience problems or defects with the phone please dial the ser vice number for your country Intended use The OpenScape Desk Phone IP 35G is a desktop unit designed for voice transmission and for connection to the LAN It can also be used as a work station device Any other use is regarded as unauthorized Telephone type The phone name data can be found on the name plate on the base of the device The exact product name and serial number are specified here Spe cific details concerning your communications platform can be obtained from your service technician Please have this information ready when you contact our service depart ment regarding faults or problems with the product Speakerphone quality and display legibility e To ensure good speakerphone quality the area in front of the telephone front right should be kept clear The optimum distance is approx 50 cm e Proceed as follows to optimize display legibility Turn the phone to tilt the display to ensure you have a frontal view of the display while eliminating light reflexes Adjust the contrast as required gt page 158 Single line telephone multi line telephone Your OpenScape Desk Phone 35G is a multi line telephone This means that multiple lines can be configured which is not the case with single line phones Each line is assigned an individual phone number w
87. etary or be tween a doctor and receptionist Possible functions include e One way Intercom with variable input of member number to a saved member number e Two way Intercom with variable input of member number to a saved member number Prerequisites e The team member belongs to the same collective group as you and has likewise been assigned a member number The team member s phone has a loudspeaker One way Intercom and or a speakerphone function Two way Intercom e Automatic answering is activated for the team member The team member s phone is idle The member numbers of the callers are known for the One way Intercom and Two way Intercom func tions You can cancel One way Intercom or Two way Intercom by replacing the handset or during a consultation re sume the held call Two way Intercom connections can be established from the following states e n idle status e During manual call holding e In a consultation E Functions such as call forwarding or do not dis turb are temporarily disabled on the destination caller s phone by the One way Intercom and Two way Intercom functions 147 OpenScape Voice functions Step by step One way Intercom From your phone you can directly call any team mem ber whose telephone has a loudspeaker One way Intercom with variable input of member number Lift the handset BY Enter the code for One way Intercom see code t
88. ew Prerequisite Your administrator has activated the per manent preview function Press the Preview key This way the preview for all lines with preview mode remains active until you press the Preview key again Impe If the line preview has been deactivated a call is answered immediately on a line when the line key is pressed without first showing caller infor mation 117 Making calls with multiple lines Step by step NNE ae or WALZ f a or pea or ices 118 Rollover for a line Your administrator can determine how rollover calls are to be signaled Only the relevant line key blinks You hear a special advisory tone via the currently ac tive microphone and the corresponding line key blinks The ringer melody set sounds briefly approx 3 seconds via the loudspeaker and the corresponding line key blinks You hear a short notification tone Im The ringer melody is not played in speakerphone mode The telephone rings using the configured call signal the corresponding line key blinks and a pop up menu con taining the available information is displayed Privacy security Step by step Ringer off Ringer on a gt 4 i Privacy security Deactivating the ringer You can deactivate your ring tone if you do not want to be disturbed by your phone ringing Hold down the key in idle mode or even when it rings until the Ringer off icon appears on th
89. figuration Connected calls Allow call joining Yes 5 Yes Y Save amp Exit Connecting parties You can connect the first party with the party you con sulted clearing down your connection to both parties in the process Prerequisite You are conducting a consultation call gt page 50 and call joining is allowed gt page 53 Select and confirm the option shown The active and held calls are joined You are disconnect ed from the call Connect by hanging up Replace the handset or if you are in speakerphone mode press the loudspeaker key The other two parties are now connected to one another Allowing call joining You can also configure this setting via the Web interface gt page 190 Press the key shown Confirm Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown 53 Basic functions Step by step 54 Call forwarding You can forward calls for your phone to another phone You can also change activate and deactivate call for warding during a call Three forwarding conditions can be programmed in the forwarding menu e All Calls e Busy e Onno reply Because of its direct impact All Calls call forwarding has the highest priority followed by No reply and Busy If active All Calls call
90. formation Step by step 189 Web interface Web interface General You can configure a number of settings for your phone via the Web inter face Communication is via a secure HTTPS connection Access to the Web interface must be activated by administrator Calling up the Web interface TT For more information on the IP address the Web interface address and how to connect the telephone to the network refer to the sec tion entitled Network information gt page 175 To call up the interface open a Web browser and enter the following https IP address of the phone IP address of the phone is the IP address of your phone or https Name of the phone Name of the phone which was assigned by administrator D s You might receive a certificate notification from the browser Follow the instructions to download the certificate You will be prompted to configure a user password the first time you call up the Web interface page 122 You must log on with this password in future every time you want to open the User Pages Administrator Pages This area allows settings for administering your phone and the network en vironment Access to the Administrator Pages is protected by the admin password For more information contact your administrator 190 Web interface 191 User pages The Web interface homepage opens once you have entered and confirmed the phone s IP address 1 Click a men
91. forwarding is indicated on the dis play when the phone is idle Forwarded calls can be logged in a call list see gt page 25 The menu Forwarding offers you three types of call for warding O All calls Destination phone number O Busy Destination phone number O No reply Destination phone number A phone number may already be assigned to each call forwarding type For example one Destination could be Destination 12345 Basic functions Step by step Set a forwarding destination tj Activate or deactivate immediate forwarding Prerequisite You have configured the key for Variable call forwarding see page 70 Otherwise you can configure the settings for call forwarding via the user menu gt page 76 It is recommended to configure the key so that you can use the following convenience func tions Press the Variable call forwarding key Deactivating call forwarding If call forwarding was activated for All calls it will now be automatically deactivated Activate forwarding to last destination The pop up menu opens The message Set forward on to is displayed with the number of the last forwarding destination and you have the following options e Accept e Seta forwarding destination e Edit call forwarding e Cancel Use last forwarding destination Select and confirm the option to use the last saved des tination for All calls again Call forwarding to this desti nation is immediately
92. g malicious irritating or troublesome calls Lift the handset Y Enter the code see the table of codes page 152 The phone number is determined Ask your administra tor for the result ker 138 OpenScape Voice functions Step by step gt LU um Y A Hunt group functions To ensure optimum handling of specific calls your tele phone can be assigned to a pickup group gt page 39 and or a hunt group Your administrator can incorporate multiple telephones in a hunt group If your telephone is assigned to a hunt group OpenScape Voice forwards calls for the mem bers of your group in accordance with specific rules de fined by your administrator Hunt groups are a simple solution for distributing calls to a group of telephones If you want another member of the group to pick up an incoming call you can set your telephone to signal the busy status for your line to the other members of the hunt group Hunt group calls will then no longer be for warded to your telephone Making a line busy This prevents this line being used for calls in a hunt group Activating Lift the handset Enter the code see the table of codes gt page 152 Wait until you hear the confirmation tone Deactivating Make the line free once more for the hunt group Lift the handset Enter the code see the table of codes gt page 152 Wait until you hear the confirmation tone 139 OpenScape Voice functions Step by
93. he contrast Save amp Exit v Select and confirm the option shown 157 Individual phone configuration Step by step User m n S e H if nec Date and time Time 14 44 4 E Save amp Exit User n ET ian P H if nec Date and time Date 20 02 2007 Save amp Exit 1 c Date and time This function allows you to select one of three different display modes for the date and manually set the time if necessary You can also configure these settings face page 190 Setting the time Press the key shown via the Web inter Select and confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown displayed Enter and confirm the time The time set is Select and confirm the option shown Setting the date Press the key shown Select and confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown displayed Enter and confirm the date The date set is Select and confirm the option shown Individual phone configuration 4 et i 3 in lt i 3 EH gt Daylight saving No lt lt Cadi Difference mins Setting daylight saving time Prerequisite Auto DST is deactivated page 161 You can also configure this setting
94. he current settings You can see a more structured view of the list via the WEB Surface page 190 Example 2013 02 23 12 24 00 00 terminal number 3334 01 sip server 192 168 1 240 02 sip port 5060 03 sip registrar 192 168 1 240 04 sip registrar port 5060 05 sip gateway 192 168 1 240 06 sip transport UDP 07 sip gateway port 5060 08 server features No 09 dns results 5060 10 multiline No 11 registered lines 5060 12 backup active Yes 13 backup proxy 14 software version V3 R2 24 0 SIP 110514 15 display message None 16 last restart 2013 01 191 13 42 02 187 Diagnostic information Step by step 188 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 memory free ip adress subnet mask default route primary dns secondary dns route 1 ip route 1 gateway route 1 mask route 2 ip route 2 gateway route 2 mask mac address discovery mode dhcp reuse lan port type pc port status pc port type pc port autoMDIX vlan id qos layer 2 qos layer 2 voice qos layer 2 signalling qos layer 2 default gos layer 3 qos layer 3 voice qos layer 3 signalling Ildp med operation 23131K free 192 168 1 203 255 255 255 0 192 168 1 2 192 168 1 105 192 168 1 2 None None None None None 0001e32c680c Manual No 0 None No None Yes 13 Diagnostic in
95. he telephone or via an application e Outgoing Incoming Consultation Pickup Reconnect Second call Connected call Conference Automatic call acceptance Secured or unsecured line Non recordable calls e Outgoing calls that have not yet reached full connection status such as a ringing call e Calls on hold 1 Serverbased conference only 177 Call recording Step by step 178 Enhanced functions 1 A conference can be set up or cleared down during recording 2 Aconsultation can be performed during recording 3 Call transfer is also available during recording 4 A second call can be accepted during recording The following features are not supported 1 Playing back recordings over the telephone 2 Deleting recordings over the telephone 3 Functions for editing recordings over the telephone Recording tips You will receive the following advisories while a call is being recorded e The recording symbol QO on the display permanent e Beep repeated at intervals for you and your call partner e Beep single at the start of recording for you and your call partner The audible advisory can also be switched off Please check with the relevant administrator Multiline There is no difference between multi line calls and sin gle line calls when it comes to recording calls If record ing has started the call is recorded otherwise not The recording status of a line continues as long as ca
96. her call partners remain connected I You can also use the Conference key instead of the Exit Conf option in the context menu Enhanced phone functions Step by step Messages Calls Missed Niels Bohr 13 22 Messages Calls A Dialed Y Delete All Y Call lists For a detailed description of the different call lists see page 25 The function must be activated in order to view and manage call lists gt page 104 otherwise the menu option Calls is not offered Dial entry Press the key shown Select and confirm the option shown For instance select and confirm the list of missed calls The list is sorted chronologically with the most recent caller first You can use the Navigator keys to browse through the list Select and confirm the appropriate list entry The phone number is dialed Delete all entries Press the key shown Select and confirm the option shown For instance select and confirm the list of dialed num bers Select and confirm the option shown All entries in the list displayed are deleted 103 Enhanced phone functions Step by step Call journal Activating deactivating the call journal The function can be disabled in order to prevent unau thorised third parties gaining information on the other party involved in the call from the call lists No further calls or conversations are then logged The function is always activated by default IM When
97. hich you can use to make and receive calls The programmable keys function as line keys on multi line phones gt page 17 A number of specific features must be considered when using a multi line phone to make and receive calls page 109 Getting to know your OpenScape Desk Phone IP 35G Getting to know your OpenScape Desk Phone IP 35G The following sections describe the most frequently used operating ele ments and the displays on your OpenScape Desk Phone IP 35G The user interface of your OpenScape Desk Phone IP 35G 13 Getting to know your OpenScape Desk Phone IP 35G With the Handset the user can pick up and conduct calls in the usual manner The Display provides intuitive support for telephone operation and al ows the user to control the phone settings via the local User menu the display offers two lines with up to 33 characters each The Fixed Function Keys not re programmable provide access to frequently used telephony functions as follows Messages Provides access to the Call Log allowing the user to view and manage the lists of Missed Calls Dialed Calls Received Calls Forwarded Calls and to access and manage the Voice Mail Settings Provides access to the User menus for locally controlling the phone settings Speaker Turns on off the hands free mode speakerphone Headset Switches the audio sound to the headset or back from the headset to the handset speaker speaker phone Vol
98. hown Select and confirm the option shown Select and confirm the setting you want in the context menu Wired headset Cordless headset or Confer ence unit Select and confirm the option shown Special ringers This feature allows up to four different incoming call types to have a special ringtone so you will hear differ ent ringtones when receiving a call depending on who is calling You can assign special ringtones to following call types Internal e External Recall Emergency Preposition The administrator has enabled the special ringers You can also configure this setting via the Web interface gt page 190 Press the key shown Select and confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown The setting sequence is the same for all 4 types In the following the settings for Internal are descri bed Select and confirm the option shown Individual phone configuration Step by step Available Yes Ringer sound ABC wav Pattern melody Pattern sequence Save amp Exit TO A 4 Yes shows that the administrator has enabled the special ringers Se lect and confirm the option shown Confirm Required ringtone file Select or pattern You will immediately hear the associated ringer melody Confirm current ringtone file Se Se e ect and confirm the option shown
99. ickup Caller for Party 40 Basic functions Step by step Pickup call Y Ignore gt Picking up a group call The pop up menu opens Confirm Lift the handset only if the appropriate function is set by your administrator Press the key with the Call pickup function or press it again if call answering was initiated via the key The speakerphone function is activated Ignoring a group call Select and confirm the option shown The phone stops signaling the group call 4 Basic functions Step by step Messages Call Mailbox 42 Y Listening to voicemail To use this function you need to have a voice mailbox set up on your communication platform for voicemails see page 25 The Messages key flashes to indicate new messages and the M icon appears on the display The LED only extinguishes when all new messages have been picked up and there are no missed calls Picking up messages Press this key when the phone is in idle mode The menu for data records opens Select and confirm to open the menu for voicemail If messages are waiting you will be shown a list with the new messages and the messages you have already listened to sorted by status The number of the respec tive messages is indicated You can browse the list us ing the cursor keys Confirm the option shown to call the mailbox Follow the voice instructions You may need to enter a pass word Calling the mail
100. if nec or TR Answering a call Your OpenScape Desk Phone IP 35G rings with the tone signal set when an incoming call is received If transmitted calling party information name phone number appears on the display Impe If you have set a pattern melody page 165 on your phone it is possible that administrator has preset a different pattern melody or pattern se quence or deactivated the ringtone depending on the call type e g an external or internal call An incoming call will interrupt any ongoing tele phone setting operations When the call ends you can press the Settings key to return to the point in the menu structure where you were in terrupted Answering a call via the handset The phone is ringing The caller is displayed Lift the handset Set the call volume Answering a call via the loudspeaker speakerphone mode The phone is ringing The caller is displayed The Speaker key flashes Confirm by pressing OK Press the key shown The key lights up The speaker phone function is activated Set the call volume Suggestions for using speakerphone mode e Tell the other party that speakerphone mode is ac tive e Adjust the call volume while speakerphone mode is active Basic functions Step by step e The ideal distance between the user and the phone in speakerphone mode is about 50 cm Answering a call via the headset The phone is ringing The caller is displayed The Speake
101. ing key The key lights up The delay ringtone is disabled An incoming call rings imme diately regardless of what delay time is configured 72 Programmable keys Step by step User if nec 85 Cd Reset i Function key data Yes t Reset phone Resetting programmable keys Here you can reset keys you configured back to factory settings see also page 176 Press the key shown Confirm Enter and confirm the user password Select and confirm the option shown to switch to the Reset user data menu Select the option shown Select and confirm the option shown to delete the con tent of all keys Select and confirm Reset selected user data The con tents of the keys you configured are deleted a Keys which can only be configured by administra tor remain unchanged 73 Enhanced phone functions Step by step Enhanced phone functions Incoming calls Deflecting a call Using call deflection Prerequisite An incoming call is displayed or signaled Deflect must be allowed Deflect Select and confirm the option shown 089008844 If a destination phone number is stored gt page 74 you can select and confirm it The call is deflected o If you did not set a phone number when programming call deflection you are now prompted to enter a desti nation phone number for call deflection Enter and confirm the destination phone number The call is deflect
102. ings tab select the User menu option You are prompted to enter the User password gt page 122 Confirm this with OK The options of the user menu are available User menu display The majority of settings that can be made via the user menu on the phone can also be made via the web interface gt page 190 Changes are usually confirmed using the Save amp Exit option or discarded using the Exit no save option The options grayed out are not available on the OpenScape Desk Phone IP 35G or have no function User Date and time Time hh mm gt page 159 Date DD MM YYYY gt page 159 Daylight saving Yes page 180 No Return Difference mins mm gt page 160 Auto DST Yes No gt page 161 Save amp Exit Exit no save Audio Volumes Loudspeaker C gt page 163 Ringer C gt page 163 Handset Cs gt page 163 Headset gt page 163 Handsfree CH gt page 163 Rollover gt page 163 Save amp Exit Exit no save Settings Ringtone Ring file gt page 164 Pattern Ringer1 wav Local user menu Ringer2 wav Ringer3 wav Ringer4 wav Ringer5 wav Ringer6 wav Return Ringer melody 2 1 2 3 4 5 6 7 8 Return Ringer tone sequence 1 1 2 3 Return Room character Normal Normal Echoi
103. ion Select and confirm the option shown Connected calls Select and confirm the option shown Allow exit conf 2 No Select and confirm the option shown Yes v Select and confirm the option shown Save amp Exit v Select and confirm the option shown 1 e Enhanced phone functions Step by step Conference Consult 4 lt gt System based conference This type of conference is also referred to as a large con ference It can include from 3 up to 16 parties depend ing on the setting in OpenScape Voice Prerequisite You are conducting a consultation call gt page 50 or you have accepted a second call page 84 and the System conference feature was configured by your administrator Establishing a conference Select and confirm the option shown in the connec tion s context menu You are connected to the first two parties at once The conference is displayed with the current participants You can now e initiate a consultation call e put the conference on hold leave the conference Conducting a consultation call Select and confirm the option shown in the Confer ence context menu If the party answers you can e toggle between the party and the conference e connect the consultation call to another called party e end the consultation call and return to the confer ence e add the consultation call party to the conference Imp if you intend to include the consultation call party
104. irm the option shown in the context menu The advisory function is activated Confirm the option shown 173 Individual phone configuration Step by step Settings H if nec s A S Network information 174 Network information This overview in the user area of the Service menu pro vides you with information about the IP address of the phone and the HTML address of the Web interface It also provides real time data about the network activity of the phone Press the key shown Select and confirm the option shown Enter and confirm the user password Select and confirm the option shown You can browse the following overview IP Address Displays the IP address or name which was assigned to the phone in the network WBM URL HTTP address of the Web interface This address is specified in the address line of the Internet browser and is used to call the Web interface of the phone in the browser DNS domain The DNS domain that can be assigned to the telephone in addition to the IP address e g http my OpenScape DeskPhone IP 35G phone LAN PC RX The network or PC interface data packets received are illustrated dynamically as columns LAN PC TX The network or PC interface data packets sent are illustrated dynamically as columns LAN PC autonegotiated Yes No Displays whether the network or PC interface data transfer rate is set to automatic Yes or manual No LAN PC information 10 100 10
105. is period even if the line is also assigned to this user s tele phone Manual trunk seizure Lift the handset or press speakerphone key Press the required line key Enter the phone number or use redial for example The connection is set up Automatic trunk seizure Prerequisite Your administrator has configured auto matic trunk seizure Lift the handset or press speakerphone key The line defined during configuration is seized Enter the station number The connection is set up 107 Making calls with multiple lines Step by step or SE Redial 1 12345 Y 108 Dialing the last dialed number Regardless of the line used the last number dialed on your telephone is displayed for redialing in the selected number s context menu Lift the handset or press speakerphone key Press the required line key gt page 107 Redal is offered on the display as long as a number has been dialed previously Confirm The connection is set up Forwarding calls for primary line The call forwarding can only be activated for the primary line Which call forwards are possible how they are con figured and activated can be found from gt page 54 Call forwarding information Prerequisite Your administrator has activated For warding shown If you have activated one of the forwarding types on your phone for the primary line and a station calls a popup window with the following information opens e Who is
106. is selected You are conducting a call Recording has started The recording button LED lights up You are conducting a call see also gt page 178 Press the recording button to pause the recording the LED extinguishes and the recording symbol Q O on the display disappears You can start the recording again at any time for example to continue recording the current call Ending call recording automatically Prerequisite You are conducting a call Recording has started The recording button LED lights up The recording is ended automatically as soon as the call is terminated or if the call status changes so that the call is no longer being recorded for example if a line is placed on manual hold and another line is seized Multiline The LED extinguishes and the recording symbol O O on the display disappears 181 Call recording Step by step 182 Consultation during call recording Prerequisite You are conducting a call Recording has started The recording button LED is lighting You initiate a consultation your main call is placed on hold as a result while the consultation is being performed The recording is paused while you initiate the consultation The recording symbol O O on the display disappears If the consultation partner answers the consultation call is recorded You hear a beep and the recording symbol QO is shown on the display again You can now terminate the consultation call or f
107. ith a diluted neutral cleaner con taining surfactants such as a dish detergent Afterwards remove all traces of the cleaner with a damp cloth using water only e Never use cleaning fluids containing alcohol or plastic damaging deter gents to clean the telephone The use of scouring agents is also forbid den Troubleshooting Pressed key does not respond e Check if the key is stuck e fthe telephone is locked repdial keys cannot be used This also applies when an emergency number is saved on it Check whether your telephone is locked Phone locked To unlock enter the PIN appears on the screen If the phone is locked unlock it The phone does not ring on call Check whether the ringtone is deactivated see icon in the status bar on the display gt page 120 If it is deactivated activate the ringtone You cannot dial a number Check whether your telephone is locked Phone locked To unlock enter the PIN appears on the screen If the phone is locked unlock it To correct any other problems First contact the relevant administrator If the administrator is unable to correct the problem contact Customer Service Contact partner in the case of problems Contact your administrator if a fault persists for more than five minutes for example Fixing problems 196 Local user menu 197 Local user menu Opening the user menu on the phone To open the user menu press the Settings key On the Sett
108. ividual phone configuration wn e 3 a lt 7 3 Ringer tone sequence 2 in Open listening Standard mode Cadi Select and confirm the option shown Select and confirm the option shown Select the required Ringer tone sequence between 1 and 3 e g 2 You immediately hear the set Ringer mel ody with the select Ringer tone sequence Confirm the selected setting Select and confirm the option shown Country setting for speakerphone mode Enter the country setting you prefer for speakerphone mode here see gt page 36 You can also configure this setting via the Web interface page 190 Press the key shown Select and confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the setting you want in the context menu Standard mode or US mode Select and confirm the option shown Headset socket Enter the type of headset here You can also configure this setting via the Web interface gt page 190 Press the key shown Select and confirm the option shown Enter and confirm the user password 165 Individual phone configuration 1 Audio Settings Headset socket Save amp Exit User Audio Special ringers Internal e 6 Standard mode H if nec wm e 3 a lt 77 3 lt Select and confirm the option s
109. key illuminates continuously Select and confirm the option shown to program the first level for instance Select and confirm the required function Select and confirm this option to enter a destination phone number Enter and confirm a stations s destination phone num ber You can select and insert special characters in the dial ing sequence Clear call Make consultation Make normal call Pause The menu also offers the following functions Move cursor right and left Copy Paste Mode selection Cancel OK Select and confirm the option shown I The repertory dial can be up to 40 characters long 67 Programmable keys Step by step Normal 4 Feature toggle 4 Getting Save amp Exit e co Feature toggle Only available for Hunt group functions gt page 139 Prerequisite You have accessed the programming mode Press the key you want to program until the input field opens The key illuminates continuously Select and confirm the option shown to program the first level for instance Select and confirm the required function Select and confirm this option to enter a code Enter and confirm the code see page 152 Select and confirm the option shown Programmable keys Step by step Normal gt Forward all calls gt Setting Save amp Exit v Configuring a fixed forwarding key Prerequisite You have accessed
110. ld rem No 4 Yes Y Save amp Exit co e Activating deactivating the hold reminder tone You can also configure this setting via the Web interface gt page 190 Press the key shown Select and confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Enhanced phone functions Step by step Setting the hold reminder time Use the Hold reminder function to set the time after which you want to receive an automatic reminder about a held call The minimum value is 3 that is the reminder is output after three minutes The maximum value is 99 minutes Press 0 to deactivate the delay You can also configure this setting via the Web interface gt page 190 Press the key shown User Select and confirm the option shown if nec 4 Enter and confirm the user password Configuration Select and confirm the option shown Connected calls Select and confirm the option shown Hold rem delay 3 Select and confirm the option shown gt Enter a value between 1 and 99 in the input mask and confirm Save amp Exit Select and confirm the option shown CE 81 Enhanced phone functions Step by step Activating deactivating Hold and hang up This function works in the following call scenarios
111. le menu 120 To allow Do Not Disturb DND 0 0004 121 SECUN cs ost s rper cd SW ied Me queis 122 User password 2 00 00 ree 122 Phone lockihig e bee eed RR Ere aie eaters 125 Mobility oi tc eens ocean dba eae ee b HG RETO I 127 Mobility SCerialOS 2 iacit sapeva dhaup mapai iaa ed ates 127 Logging on and off at the same phone 127 Logging on and off at different phones 127 Logging on and off at the same phone 128 Logging on to the phone 00000 002 eee ee 128 Logging off from the phone 00020 00 eee 129 Logging on at different telephones 2 04 130 Logging on with forced logoff at a remote phone 130 Logging on with forced delayed logoff at a remote phone 131 OpenScape Voice functions 1322 Feature toggle key liliis ess 132 Making anonymous call liiis 133 Jeactivatingi x sx o dec E od er Inge dE 133 Activan Gesange a e oe Cp ore db e ated qe eA E aR f 133 Temporarily activating anonymous calling for the next call 134 Temporarily deactivating anonymous calling for the next call 134 Creating a list for selective calls llli isses 135 Forcallacceptance 3 2 ceed s b Re P x EX ERR 135 FOr Gall rele ctionis ous imei smes Ada din dex ec e db ced x 136 ANONYMOUS CA Sa 222524044 ERO bee EX OR EGRE ERA RO a
112. le menu The Do not disturb icon appears page 22 or Do not disturb off 4 Select and confirm the option shown The do not dis turb icon is deleted 120 Privacy security Step by step To allow Do Not Disturb DND You can also configure this setting via the Web interface gt page 190 Press the key shown User Select and confirm the option shown if nec 4 Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Handling 4 Select and confirm the option shown Allow DND No 4 Select and confirm the option shown Yes Y Select and confirm the option shown Save amp Exit Select and confirm the option shown 121 Privacy security Step by step 122 Security User password Your User password protects your individual configura tions including your language settings You can also use the User password to lock your telephone gt page 125 The administrator may have configured the follow ing settings The password is deactivated You do not have the option of configuring user settings The message Password is disabled is displayed The password is temporarily blocked You do not have the option of configuring user settings at this time The message Password suspended is dis played After initially logging onto a user area you may have to replace the default password with a new pass word A password can have a predefin
113. ll a second party while a call is in progress The connection to the first party is on hold Prerequisite You are conducting a call Confirm Start conference Select and confirm the option shown in the context menu for the call connection when you intend to set up a conference with the new participant You can also use an already configured Conference key in this instance Enter and confirm the second party s phone number Impe If you want to use a call list for the consultation select Hold in the context menu instead of Consult or press the Hold key and then select the required call list gt page 94 Alternatively you can select a call list without using the Hold functions the active call is automatically placed on Hold Basic functions Step by step Disconnect amp return 4 Retrieve held call Alternate Disconnect amp return 4 Ending a consultation call You end the consultation Select and confirm the option shown The consultation call is disconnected The call with the first party is resumed The second party hangs up If the second call partner hangs up you will be prompted to retrieve the first call again if Hold and hang up is disabled gt page 82 Otherwise the first call will remain on hold until you receive this prompt after a defined time interval Confirm the option shown You are reconnected with the first party If the call is kept on hold you can re
114. lls are connected to this line For example if line A is being recorded manually trig gered and the caller switches to line B or puts line A on manual hold and switches to line B the recording is ended and a partial recording is saved If recording for the call on line B is disabled operating mode Manual or AutoStart and the caller switches to line A the recording for line A is not restarted The operating modes mentioned All Calls AutoStart or Manual refer to the telephone and are therefore the same for all lines 1 Serverbased conference only Call recording Step by step Recording on Recording off i Il Recording calls Automatic call recording This is the simplest mode If you have accepted a call or called a subscriber and the subscriber answers the call is recorded automatically Refer to page 178 to check which calls this can be As soon as the recording starts you will see the recording symbol Q O and hear a beep see also gt page 179 You cannot pause the recording manually in this mode Manual call recording Activating or deactivating call recording when the telephone is in idle mode Prerequisite Manual mode is selected The recording button is configured and indicates the status Select the option shown in the telephone s context menu to enable the option or disable the option Press the recording button to enable the option the LED key lights up or press the key
115. m the destination phone number Basic functions Step by step O All calls Edit favorites Destination 1 lt gt o Save amp Exit Edit call forwarding O All calls 3339 Copy gt 4 l Edit favourites You can configure up to five destination phone num bers for call forwarding These destination phone num bers can then be assigned different forwarding condi tions Select and confirm type of forwarding here for instance All calls Select and confirm the option shown E g select and confirm first destination Enter edit and confirm the destination phone number If necessary define additional destination phone num bers Select and confirm the option shown Copy and insert destination phone numbers The current destination phone number for a call for warding type is copied For example the current desti nation phone number for All calls should also become the current destination phone number for No reply Prerequisite You have configured the key for Variable call forwarding see gt page 70 Press the Variable call forwarding key The pop up menu opens Select and confirm the option shown Three types of call forwarding are offered in the settings menu e All calls e Busy e No reply 1 Copy Select and confirm type of forwarding here for instance All calls Select and confirm the option shown 2 Insert 57 Basic functions Step by step L1
116. ment must be set to Yes gt page 88 Before you can be connect ed by hanging up you must have toggled at least twice 3 page 51 en or Replace the handset or if you are in speakerphone mode press the loudspeaker key The other two parties are now connected to one another 86 Enhanced phone functions Step by step Allowing call waiting um ready conducting a call If the Call waiting second call function is deacti vated a caller hears the busy signal if you are al User Select and confirm the option shown nm 1 if nec E Configuration Se Incoming calls Se Handling 4 Se Allow call waiting No 4 Se Yes v Se Save amp Exit Se Assuming Allow call waiting is generally activated ect and confi ect and confi ect and confi ect and confi ect and confi ect and confi rm rm rm rm Press the key shown Enter and confirm the user password he option shown he option shown he option shown he option shown he option shown he option shown You can also configure this setting via the Web interface gt page 190 Prerequisite The option was programmed by your ad ministrator you can toggle the configured sensor key to switch call waiting on off gt page 72 87 Enhanced phone functions Step by step User if nec ai Configuration Connected calls Toggle associate No Yes Y Save
117. n Hold ing Blinking Call forwarding is activated Illuminated The line is busy 18 Getting to know your OpenScape Desk Phone IP 35G 19 Keypad You can only use the digits 1 to 9 and O as well as the and characters when dialing a number To delete digits press Back In situations where text input is possible for example when entering the user password you can also use the dial keys to enter text in addition to the digits and special characters mentioned To do this press the numeri cal keys repeatedly Example To enter the letter h press the number M gi key on the keypad twice When entering text all characters available for the key pressed and the character selected are briefly displayed Character overview depends on the current language setting 3 co Tfno S m HB 3 ES e o ES 1 Space 2 Switch between upper and lower case Getting to know your OpenScape Desk Phone IP 35G Multi function keys Function during text input Function when held down Write special characters Deactivate activate the ring tone Switch between upper and Activate deactivate the telephone lower case lock Alphabetic labeling of dial keys is also useful when entering vanity num bers letters associated with the phone number s digits as indicated on the telephone spell a name e g 0700 PATTERN
118. n be used e when dialing in idle mode e Consultation e when transferring an answered call The delay can be reduced by performing one of the fol lowing activities e Pressing the OK key This always works e lifting the handset This only works if the phone num ber was entered when the phone was idle or if it was entered for a consultation call when the handset was off hook pressing the loudspeaker key This only works if the phone number was entered when the phone was idle and the loudspeaker key was not lit or if the phone number was entered for a consultation call and the loudspeaker key was not lit Imp If an emergency number is preset by your admin istrator the autodial delay for this phone number is reduced to one second ill Automatic dial delay does not work if you are us ing a dial plan and Immediate dialing is config ured see page 47 The number is automati cally dialed as soon as the string entered matches an entry in the dial plan 95 Enhanced phone functions Step by step Settings for autodial delay IiE The setting does not affect automatic emergency number dialing If you select Autodial delay you must either confirm the Dial option press the loudspeaker key or wait until the autodial delay expires to set up a call when dialing with the handset on hook You can also configure this setting via the Web interface gt page 190 Press the key shown User Sele
119. n is complete the Mobility program key LED liahts up and the mobility icon appears in the dis play Z 131 OpenScape Voice functions Step by step OpenScape Voice functions The OpenScape Voice supports a number of functions that you can activate and deactivate from your phone i On multi line telephones the full scope of OpenScape Voice functions is only available for the primary line Feature toggle key You can pick a programmable key and program it as a feature toggle key for activating the make line busy and stop hunt functions You can then use the programmable key to activate or de activate the relevant OpenScape Voice function on the server for this phone You can only program first level programmable keys be cause those linked to LEDs are used to display the func tion status as either on LED on or off LED off The LED indicates the status of the function on the server and can therefore change without any of the program mable keys being pressed Example Switching between Line busy and Line free see also gt page 139 Prerequisite Your administrator configured a program mable key with the function Busy make line busy for the hunt group gt page 68 Press the programmable key the key lights up Jf Press the illuminated programmable key once again to release the line the keys stops illuminating 132 OpenScape Voice functions Step by step p
120. n page 136 Rejecting anonymous calls page 137 Accepting anonymous calls page 137 Using abbreviated dialing gt page 138 Call tracing page 138 Making a line busy on gt page 139 Making a line busy off page 139 End of hunt group chain on gt page 140 End of hunt group chain off gt page 140 Edit mode for serial call gt page 141 Edit mode for parallel call gt page 142 Activating a parallel call gt page 143 Deactivating a parallel call gt page 143 Parking a call gt page 144 Unparking a call gt page 144 Active silent monitoring gt page 145 Muted silent monitoring gt page 146 One way Intercom gt page 148 Two way Intercom gt page 148 Announcing the local phone number gt page 149 Last answered caller gt page 150 Last dialled caller gt page 150 Picking up out of hours calls gt page 151 Impact Levels Step by step Impact Levels Communication in the PSN Public Sector Network is split into areas of different Impact Levels IL The Im pact Level dictates how you as a user should conduct the telephone call in question It is described below how to determine whether your call partner belongs to a lower Impact Level when the connection is being es tablished or has been established Calls with a low Impact Level are treated in a particular way either through their own icons text labels and or a special ringtone It should be noted that the Impact Lev el causes no restriction when using the ph
121. nd call see gt page 84 43 Basic functions Step by step During dialling D Note that when you set up call control the Busy when dialing page 97 function will be dis abled The exception is if you dial a number dur ing a Consult page 50 Prerequisite The 2nd alert key is set up and call wait ing is permitted gt page 87 7 Ei You receive a call while you are dialling You hear an alerting tone and the 2nd alert key flashes Press the flashing 2nd alert key Dialling is interrupted The caller s information is displayed and you have the following options e Accept e Reject e Deflect 44 Basic functions Step by step or Redial 1 v Making calls Impe If you selected the option Busy When Dialing page 97 you will not be interrupted by an in coming call In this case the caller hears the busy signal Off hook dialing Lift the handset Enter the station number If necessary correct input using the navigation keys page 17 Confirm or wait until the dial delay expires see gt page 95 Confirm represents the last number dialed The connection is set up up If you he using a dial plan and Immediate dialing is set see gt page 47 dialing is automatically performed as soon as the character string en tered matches an entry in the dial plan Tl If a connection is temporarily inaccessible you will hear a special information ton
122. nd confirm the option shown The caller hears a busy signal Imp If the rejected caller s phone number is transmit ted it is saved in the call list You can then call this party back at a later time 75 Enhanced phone functions Step by step User A H if nec s Configuration Incoming calls Forwarding Settings e Configuring call forwarding IE You can also enter the call forwarding settings via the Forwarding key gt page 55 You can also configure this setting via the Web interface gt page 190 Press the key shown Select and confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Configuring forwarding Select and confirm the option shown For a description of the settings see chapter Call for warding gt page 54 Enhanced phone functions Setting alerts Use the Call forward alerts menu to enable and disable visual and audible alerts for call forwarding not possible with the Forwarding key You can also configure this setting via the Web interface gt page 190 Press the key shown 4 et i 3 in lt i 5 User Select and confirm the option shown L if nec Enter and confirm the user password i Configuration Select and confirm the option shown Incoming calls Select and confirm the option shown Forwarding S
123. ndary line illuminates it is busy You want to connect to the call L Press the illuminated line key A conference is estab lished You are connected to the parties on the second ary line The key continues to illuminates and the con ference is shown on the display D If there is already a conference on the secondary line you are connected to this conference The conference is shown on the display You can now e Put the secondary line on hold Leave the conference on the secondary line Make consultation call Accept a second call Alternate between a new call party and a confer ence on the secondary line e Include a call party from a consultation or a second call in the conference 112 Making calls with multiple lines Step by step Direct station selection keys Apart from line keys administrator can also configure direct station selection DSS keys You can use a DSS key to call an internal station directly pick up calls for this station or forward calls directly to it Calling a station directly You cannot use DSS if the user is on another call flash ing LED Calling from the idle menu MMMM Press the relevant DSS key The key lights up and a con nection is established D s administrator can configure the DSS key so that the connection is also established when the DSS station has activated do not disturb or call for warding Consultation with the DSS station Prerequisite Y
124. nding on the setting made by your adminis trator you may have to press the trunk key twice to accept the call on the other line The first call is either placed on hold or released depending on the setting 4 Conduct call on line 2 wzw End call on line 2 Press line key for line 1 4 Retrieve call on line 1 Putting a line on hold On a multiline telephone you can use the line keys to place calls on hold Prerequisite You are conducting a call L 1 Press the cal line key pU e The LED line key flashes e The LED line displays the hold status on all multi line phones to which the line is connected e On phones connected to the line a user can press the relevant line key and accept the held call During a consultation call or after accepting a waiting call the hold function cannot be used 110 Making calls with multiple lines Step by step User if nec Configuration Keyset Lines Line Hot warm dest nnnn lt gt Lines with hot or warm line function Your administrator can configure a hot or warm line for the primary and secondary line The function is activated when on e The Primary line you pick up the phone s handset or press the line or loudspeaker key e the secondary line you press the line key A number specified by you is dialed with a hot line im mediately and with a warm line after a specific time Examples e The phone in the lift immediately dials the
125. nfirm the user password Locality Select and confirm the option shown Language Deutsch 4 Select and confirm the option shown The language set is displayed English 4 Select and confirm to set the required language in our example English Save amp Exit y Select and confirm the option shown 1 Individual phone configuration Step by step You may choose from the following languages OONAARWN gt 27 28 29 30 31 32 33 Bahasa Indonesia Bahasa Malaysia Brasileiro Catalt CeStina Dansk Deutsch Eesti keel English English US EspaOol FranAais Hrvatski Italiano Latvie u Valoda Lietuviu Kalba Magyar Nederlands Norsk Polski Portuguls Rom na Slovencina Slovenski Jezik Srpski Jezik Suomi Svenska T rk e EAAnvika Bonrapcku MakenoHckM Ja3uk Pyccku Cpncku Je3uk 34 0X 35 A Asati 171 Individual phone configuration 1 Step by step User Locality Country DE US Save amp Exit if nec Ss 2 Country specific settings Adapt your phone settings to suit the relevant country specific conditions for example transmission parame ters You can also configure this setting via the Web interface gt page 190 Press the key shown Select and confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the opti
126. ng Muffled Return Open listening Standard mode Standard mode US mode Return Headset socket Wired headset Cordless headset Conference unit Return Save amp Exit Exit no save Special ringers Internal Available Ringer sound Ringer melody Ringer sequence Return External Available Ringer sound Ringer melody gt page 165 gt page 165 gt page 164 gt page 166 gt page 166 198 Local user menu Ringer sequence Return Recall Available Ringer sound Ringer melody Ringer sequence Return Emergency Available Ringer sound Ringer melody Ringer sequence Return Return User Configuration Outgoing calls Autodial delay 6 gt page 96 1 2 3 4 5 6 7 8 9 Return Callback No gt page 63 Yes Return Busy when dialing Yes gt page 97 No Return Transfer on ring Yes gt page 91 No Return Immediate dialing Yes gt page 47 No Return Save amp Exit Exit no save Incoming calls Deflect Allow deflection Yes gt page 74 No Return 199 Local user menu Default destination Deflect to DSS Yes No Save amp Exit Exit no save
127. ng recorded Your call partner has placed the call on hold You hear the music on hold The recording is paused and the recording symbol O O has disappeared from the display Your call partner resumes the call You hear a beep and the recording symbol QO is shown on the display 183 Call recording Step by step Conference Conference 184 Setting up a conference during recording Prerequisite You are conducting a consultation call gt page 50 or you have accepted a second call gt page 84 and the System conference feature was configured by the administrator Recording has started The main call is placed on hold The recording button LED is lighting Select and confirm the option shown in the connection s context menu You are connected to both parties at once The conference is displayed with the current participants You hear a beep and the recording symbol O O is shown in the line for the conference call Adding conference participants Prerequisite You have set up a conference The System conference feature was configured by the administrator The conference call is now being recorded You have performed a consultation or accepted a second call gt page 50 or gt page 84 The conference call is placed on hold You hear a beep and the recording symbol QO is shown in the line for the consultation or second call The call is now being recorded Select the option shown in the context menu for th
128. o phone To prevent the other party from listening in while you consult with someone in your office you can temporari ly switch off the handset microphone or the handsfree microphone Prerequisite You are conducting a call Deactivating the microphone Press the key shown Activating the microphone Press the lit key Ending a call Select and confirm the option shown If you are conducting a call via the handset Replace the handset In speakerphone mode Press the lit key In headset mode Press the lit key Basic functions Step by step Group call Your administrator can incorporate multiple telephones in a call pickup group If your telephone belongs to a pickup group you can also accept calls intended for oth er members of the group A group call is displayed on the phone administrator may have made the following settings for signaling Telephone status Ring on group call Yes Ring on group call No Ringer on Silent Ringtone Beep Loudspeaker Loudspeaker in Handset Ringtone Beep Connection Loudspeaker Handset Handset Beep Beep Open listening Handset and loud Handset and loud speaker speaker Open listening Beep Beep Loudspeaker Loudspeaker Speaker Beep Beep phone mode Loudspeaker Loudspeaker Ringtone Silent Nothing Nothing off in Handset Nothing Beep Connection Handset Handset Beep Beep Open listening Handset and loud speaker
129. on shown The country set is displayed Select and confirm to set the country here US for instance Select and confirm the option shown You may choose from the following countries 1 Argentinien AR 20 Luxembourg LU 2 Australia AT 21 Mexico MX 3 Austria AU 22 Netherlands NL 4 Belgium BE 23 New Zealand NZ 5 Brazil BR 24 Norway NO 6 Canada CA 25 Poland PL 7 China CN 26 Portugal PT 8 Chile CL 27 Russian FederationRU 9 Croatia HR 28 Singapore SG 10 Czech Republic CZ 29 Slovakia SK 11 Denmark DK 30 South Africa ZA 12 Finland FI 31 Spain ES 13 France FR 32 Sweden SE 14 Germany DE 33 Switzerland CH 15 Hungary HU 34 Thailand TH 16 India IN 35 Turkey TR 17 Ireland IE 36 United Kingdom GB 18 Italy IT 37 United States US 19 Japan JP 38 Vietnam VN 1 The phone displays the current setting Individual phone configuration Step by step User ine if nec Configuration Connected calls Lower IL alert No es Save amp Exit Alarm on changing the IL If a call switches from a higher to a lower IL Impact Lev el this will be indicated by the pop up text Changing the IL You can also configure this setting via the Web interface gt page 190 Press the key shown Confirm the option shown Enter and confirm the User password Select and confirm the option shown D Co D ect and confirm the option shown Co D ect and confirm the option shown Select and conf
130. ond call line Holding a call If the held call has the status of a lower IL the advisory Lower IL will also be displayed Conference You are connected with two or more partners in a con ference call At least one of the partners belongs to the lower IL zone The advisory Lower IL is displayed in the Conference line Reconnecting You have ended a consultation call for example by re placing the handset The held partner is awaiting retriev al If the held call has the status of a lower IL the advisory Lower IL will also be displayed Confirm the option shown You are reconnected with the first partner IL alarm If you have activated an IL alarm gt page 174 you will see an advisory on the display and a defined ringtone rings if the IL changes from a higher to a lower IL This can happen for example when a call is picked up Individual phone configuration Step by step Individual phone configuration Display Setting contrast The display has multiple contrast levels that you can set according to your light conditions You can also configure this setting via the Web interface gt page 190 Press the key shown User Select and confirm the option shown am if nec 4 Enter and confirm the user password Phone Select and confirm the option shown I Display Select and confirm the option shown Contrast Select and confirm the option shown 4 l 4 or Set and confirm t
131. one either during or prior to connection Calls of the same or a higher Impact Level IL are not identified in any particular way I To ensure unrestricted functionality of the Im pact Level function the advisory tone must be disabled for unsecured voice connections gt page 169 153 Impact Levels Step by step Answering a call with a lower IL Prerequisite The administrator has assigned separate call signals for calls with a lower Impact Level Answering a call The phone rings with the defined ringtone for calls with a lower Impact Level The caller is shown with a special icon and the advisory Lower IL 3 eo Lift the handset You can also answer the call if appropriate using the loudspeaker key or via the headset Answering forwarded calls The phone rings with the defined ringtone for calls with a lower IL tr The caller is shown with a special icon the forwarding A H icon and the advisory Lower IL eo Lift the handset You can also answer the call if appropriate using the loudspeaker key or via the headset Answering a second call The phone rings with the defined ringtone for second calls with a lower IL The caller is shown with a special icon and the advisory Lower IL amp o_Lift the handset You can also answer the call if appropriate using the loudspeaker key or via the headset 154 Impact Levels Step by step or Repeat dialing S Hawking a
132. or example switch back to the first call party alternate while the consultation call is placed on hold Second call during call recording Prerequisite You are conducting a call Recording has started The recording button LED is lighting You are conducting a call You hear a beep and the recording symbol O O is shown on the display The call is now being recorded A second call party camps on page 84 In the pop up menu Select and confirm the option shown You are connected with the second party You hear a beep and the recording symbol O O is shown in the line for the second call this call is now being recorded The first party is placed on hold Call recording Step by step lt Alternate Call recording while alternating Prerequisite You have an active or held consultation or second call Recording has started The recording button LED is lighting You are connected with the second party You hear a beep and the recording symbol QO is shown in the line for the second call Select and confirm the option shown in the context menu for this connection You are switched to the main call You hear a beep and the recording symbol QO is shown in the line for the main call this call is now being recorded You can pause and restart the recording at any time in manual and auto start modes Your call is paused and reconnected during the recording Prerequisite You are conducting a call that is bei
133. orrectly 30 Basic functions Step by step Basic functions I Please read the introductory chapter Getting to know your OpenScape Desk Phone IP 35G page 13 carefully before performing any of the steps described here on your phone Secure voice transmission Prerequisite The secure voice communication option must be activated by your administrator If you call a party or receive a call from a party over a se cure connection a padlock icon appears on the display appears on the other party s line You can opt to have voice connections that are no longer secure indicated by a brief alerting tone and the message Unencrypted call appears on the second line for two seconds see gt page 169 Emergency mode If a failover system has been set up for your OpenScape Voice you can still make calls and use the functions of the failover system despite network faults for example If it happens that your telephone is no longer connected to OpenScape Voice it is registered automatically on the configured failover system The message Restr server function 1 then appears on the display Some functions may not be accessible while in emer gency mode for example Call forwarding Voicemail Callback Group functions Multiline OpenScape Voice functions 1 Closed for secure or open for nonsecure voice communication 31 Basic functions Step by step gt 47 if nec or TR 32 OK or
134. ou are conducting a call and administra tor has configured the DSS key for consultation EN Press the relevant DSS key for the consultation The key lights up and a connection is established If the station answers you can toggle transfer the first call or initiate a conference Imp If administrator has configured transfer instead of consultation you can only transfer the current call to the DSS station 113 Making calls with multiple lines Step by step Call pickup You can pick up calls for another DSS station If a call is waiting on their line the LED flashes Indirect pickup Prerequisite The auto answer function must be deac tivated gt page 92 Press the DSS key The call is routed to your primary line and rings Pad or BEES Lift the handset or press speakerphone key You are connected with the other party Rejecting a call Prerequisite administrator must activate the reject op tion for DSS keys and auto answer must be deactivated gt page 92 Press the DSS key The call is routed to your primary line and rings Reject 4 Select and confirm the option shown in the pop up menu The caller hears a busy signal Direct pickup Prerequisite The auto answer function must be acti vated gt page 92 Press the DSS key The call is routed to your primary line and you are immediately connected with the other par ty via speakerphone 114 Making calls with multiple lines
135. ountries see Return Language Deutsch Deutsch Further languages see Return Date format dd mm yyyy dd mm yyyy yyyy mm dd mm dd yyyy Return Time format 24 hour 24 hour 12 Hour AM PM Return Save amp Exit Exit no save Security Change user password Current password New user password Save amp Exit Confirm New user password Save amp Exit Exit no save Phone lock Save amp Exit Exit no save gt page 170 gt page 170 gt page 173 gt page 173 gt page 171 gt page 172 gt page 162 gt page 161 gt page 122 gt page 125 204 Local user menu Phone lock No Yes Network information Phone address gt page 175 Web address IP address LAN RX LAN TX PC RX PC TX LAN autonegotiated Yes LAN information 10 Mbps full duplex PC autonegotiated Yes PC information Link down Exit no save Diagnostic information gt page 188 Reset Reset all user data gt page 176 Function key data No gt page 73 Yes Return Reset selected user data gt page 73 Cancel Back 205 Local user menu Key functions Normal You can program the following functions on the Normal of the function keys e Selected dialing Repeat dialing Forward all calls
136. own Select and confirm the option shown Select and confirm the option shown The phone is locked 125 Privacy security Step by step User unlock or Admin unlock 126 Impe If an emergency number has been entered on the telephone by administrator Emergency call will be offered on the display once you have acti vated the phone lock You can also dial the emer gency number via the keypad Unlocking the phone The following is displayed Phone locked There are two options available for unlocking the phone e User unlock e Admin unlock Select and confirm if you know the user password You are prompted to enter the user password Select and confirm if you only know the administrator password You are prompted to enter the administrator password User password or enter and confirm the administrator password The phone is unlocked if the password is cor rect D If the telephone is locked an emergency number entered by administrator can be dialled using the keypad or the option Emergency call If the telephone is locked repdial keys cannot be used This also applies if the emergency number is saved on it Mobility Mobility Prerequisite Your phone is configured to support mo bility by administrator A DLS server is available in the LAN and its address is entered in the phone Mobility scenarios When you log on to your phone or any other mobility enabled phone the
137. own Volumes Select and confirm the option shown Handset 4 Select and confirm the option shown a or v Set and confirm the volume Save amp Exit vy Select and confirm the option shown 1 e 2 Individual phone configuration Step by step User if nec s il Audio Settings Room character Normal 4 Save amp Exit User if nec 8 5 Cadi Audio Settings Settings Room character To ensure that the other party can hear you properly in speakerphone mode you can adjust the phone to the room acoustics by choosing one of the following room character conditions Normal Echoing Muffled You can also configure this setting via the Web interface gt page 190 Press the key shown Select and confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm he option shown Select and confirm the room character in the context menu for example Normal Select and confirm the option shown Ringtone If your administrator has loaded suitable files to the phone you can select a realtone file in mid midi or wav format for the ringer tone If no individual audio files are available the pattern ringtone is preset You can also configure this setting via the Web interface gt page 190 Press the key shown Select and confirm the option shown Enter and confirm the user password Select
138. ption shown Yes v Select and confirm the option shown Save amp Exit vy Select and confirm the option shown 9 Enhanced phone functions Step by step User if nec i Configuration Outgoing calls Transfer on ring No A es v Save amp Exit Y Allowing Transfer on Ring If this option is allowed you can activate call transfer by replacing the handset even before the called party an swers You can also configure this setting via the Web interface gt page 190 Press the key shown Select and confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Confirm the option shown to activate the callback func tion Select and confirm the option shown 91 Enhanced phone functions Step by step User if nec Configuration Incoming calls Cadi CTI calls 4 AutoAnswer No 4 Yes Y AutoAnswer beep No Yes Y Save amp Exit v CTI calls Beep on auto answer Speakerphone mode automatically activates on your phone if you use a CTI application such as Outlook to dial a number when Auto answer is active If Auto an swer is not active the phone rings first and you have to press the loudspeaker key or lift the handset to set up the call This setting also defines whether or not incom ing calls are automatically accepted If the function
139. r and the Headset keys flashes i Confirm by pressing OK or Press the key shown The key lights up The headset function is activated if nec or E Set the call volume 33 Basic functions Directed pickup You can pick up a call signaled at an absent coworker s phone If a colleague has placed a call on hold on his multi line phone you can also pick up this call Accept call Prerequisite You know the coworker s internal phone number and the function is configured for you in OpenScape Voice A coworker s phone rings Select and confirm the option shown in the idle phone s context menu Directed pickup gt or o g7 Lift the handset r Press the key shown or Press the key shown Directed pickup Select and confirm the option shown Ei Enter and confirm the relevant phone s internal number You are connected to the calling party either via the handset or in speakerphone mode 34 Basic functions Step by step Directed pickup 4 or Pad or or Directed pickup 4 gE Picking up the held call Prerequisite Your colleague has placed a call on hold on their multiline phone gt page 110 You know the co worker s internal phone number and the function is con figured for you in OpenScape Voice Select and confirm the option shown in the idle phone s context menu Lift the handset Press the key shown Press the key shown Select and confirm the option shown
140. reception number e The phone at a patient s bed dials the ward number e g after a minute if no other number is dialed Entering a number for the hot and warm line func tion Specify which number should be dialed when the hot or warm line function is activated You can also configure this setting via the Web interface gt page 190 Press the key shown Select and confirm the option shown Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Co D ect and confirm the line you want Co D ect and confirm the option shown 111 Making calls with multiple lines Step by step mum 3 Enter and confirm the destination Save amp Exit y Select and confirm the option shown Connecting A station of a line trunk group is on a call It s primary line is configured as a secondary line on your phone This line now has the status busy You can connect to the call by pressing the illuminated key for this line see also page 17 Prerequisite A secondary line is set up on your multi line phone the option to connect to the call is activated for your phone and system based conference is set up for your system gt page 101 If a preview is set up and activated for the relevant line gt page 117 you have to press the line key a second time following the preview in order to connect The key of a seco
141. rite the function or name in the label fields on the strip and replace the inserted plastic strip on your OpenScape Desk Phone IP 35G with your new strip With a computer via the Internet You can find the key labeling tool together with the user interface at http wiki siemens enterprise com index php Key Labelling Tool Select the appropriate key labeling tool in your lan guage You can use the tool online via the browser or you can download it for local use n Programmable keys Step by step Using programmed keys The use of programmed functions depends on the phone s status The relevant display appears once you have pressed a key Example 1 Calling saved number Prerequisite The idle menu is displayed on the graphic display EN Press key for stored contact Connection setup is shown in the display Example 2 Call Waiting Activating deactivating You can press a key to activate or deactivate call waiting functionality even during a call The prerequisite for this is that a second call is permitted gt page 87 By de fault a second call is permitted Press the Call Waiting key The key goes out The sec ond call function is deactivated The call is rejected or forwarded Example 3 Immediate ring This function allows you to switch the preset delay gt page 116 on and off for all line keys By default the delay is set the key does not illuminate EBENE Press the Immediate r
142. rnate 25 Consult 10 Blind transfer 26 Call Waiting 11 Transfer call 27 Immediate ring 12 Deflect 28 PreView 13 Shift 29 Call recording 14 Conference 30 Built in fwd 15 Headset 31 Pause callbacks 16 Do not disturb 32 Resume callbacks 65 Programmable keys User N i 5 in lt i 5 i E if nec Cadi Phone Program keys Normal o Shifted Do not disturb Save amp Exit e 7 Programming a key You can also configure this setting via the Web interface page 190 Access the programming mode Press the key shown Select and confirm the option shown Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown You are prompted to press the key you wish to program Select key to be programmed Press the key you want to program until the input field opens The key illuminates continuously Select and confirm the option shown to program the first level Select and confirm the option shown to program the second level Select and confirm the required function in the list e g Do not disturb Select and confirm the option shown Programmable keys Step by step Normal gt Repertory dial Setting 4 gt is Programming enhanced functions Repertory dial Prerequisite You have accessed the programming mode Press the key you want to program until the input field opens The
143. see the table of codes page 152 Various announcements deliver the following informa tion e the name of the feature selective call acceptance e the current status active or inactive e the current scope of the selection list These announcements are followed by verbal user prompts that let you e add entries to the selection list e delete entries in the selection list e check the selection list activate or deactivate the function 135 OpenScape Voice functions Step by step For call rejection As for selective call acceptance you can create a selec tion list with the phone numbers of parties from whom you are not willing to accept calls Your administrator knows how long this list may be in the OpenScape Voice used on site in your facility A call is not connected if the caller s phone number matches a number in the selection list the caller is no tified that the called party rejects calls from this num ber If the caller s number is not in the selection list the call is to you as usual Lift the handset BN Enter the code see the table of codes page 152 Various announcements deliver the following informa tion e the name of the feature selective call rejection e the current status active or inactive the current scope of the selection list These announcements are followed by verbal user prompts that let you e add entries to the selection list delete entries in the selection
144. shown to disable the option the LED extinguishes The recording button also indicates the status change if you activated or deactivated call recording via the context menu 179 Call recording Step by step Call recording with AutoStart Standby mode is activated in principle in idle mode The recording button LED lights up You cannot switch off the recorder As soon as a Call is set up call recording starts automatically g Lift the handset or Press the key shown lt The station answers You hear a beep the recording symbol QO is shown on the display and the recording button LED remains lighting The call is now being recorded see also page 179 You can pause the recording at any time and continue it again en or If you end the call the AutoStart process is set up again for the next call 180 Call recording Step by step 4 or ETE Controlling call recording Starting call recording manually during a call Prerequisite Manual mode or AutoStart is selected You are conducting a call Recording has not started The recording button LED is not lighting You are conducting a call see also page 178 Press the recording button to start the recording the LED key lights up You hear a beep and the recording symbol Q O is shown on the display The call is now being recorded see also gt page 179 Pausing call recording manually during a call Prerequisite Manual mode or AutoStart
145. t page 104 Call lists Im The call journal function must be activated in order to display call lists gt page 104 The call journal must also be activated for the cus tomary last number redial function If the call journal is not activated you are simply shown the voicemail selection when you press the Message key Each call list may contain up to 30 entries Once this limit is reached the oldest entry in the log is deleted Multiple calls from the same number are only listed once The following data is saved e g for missed calls e Phone number name depending on available data e Number of call attempts Getting to know your OpenScape Desk Phone IP 35G e The time of the last call attempt from each user listed if made on the current day otherwise the date of the last call attempt The administrator may have made special settings for missed calls To in dicate new missed calls e the LED on the Message key flashes and you are shown a message on the display or you may simply receive a message on the display Missed calls are not signaled if the call journal is disabled gt page 104 Entries can only be saved if the caller ID is displayed as a name number or both If the caller ID is not transferred the call is saved as Unknown You can delete all the entries in the respective call list gt page 103 After selecting an entry you can dial it immediately by confirming page 94 Additional notes on call
146. t page 22 The Messages key also illuminates if the administrator has set the option to do this Missed calls are logged in the missed calls list This list provides information on the missed call and lets you call back the number directly call lists gt page 25 Missed calls are not saved and displayed if the call journal is dis abled gt page 104 Press the key shown Calls 4 Select and confirm the option shown Missed v Select and confirm the option shown 998324 01 014 Select and confirm the entry you want Confirm The phone number associated with the entry is dialed 6 B Programmable keys Programmable keys The phone features a range of functions that can if re quired be stored on programmable keys The phone comes with three preprogrammed program mable keys Forward Pick up and DND All of which can be programmed on two separate levels The Shift programmable key to switch between the two key levels is already preassigned You should keep this key if possible to be able to switch between the two key levels The keys can also be programmed via the Web interface gt page 190 List of available functions 1 Unallocated 17 Group pickup 2 Selected dialing 18 Repertory dial 3 Repeat dialing 19 Feature toggle 4 Forward all calls 20 Show phone screen b Forward no reply 21 Directed pickup 6 Forward busy 22 Release 7 Ringer off 23 Callback 8 Hold 24 Cancel callbacks 9 Alte
147. t page 91 Allow immediate dialing page 47 Incoming calls Deflecting Allow deflection 3 gt page 74 Default deflect destination gt page 74 Deflect to DSS Y gt page 75 Forwarding 192 Web interface Settings orwarding Favorites Destination 1 to Destination 5 tj gt page 56 Forward all calls allowed Y gt page 58 to gt page 58 Direct destination jJ gt page 55 Forward on busy allowed 7 gt page 58 to tJ gt page 58 Direct destination gt page 55 Forward on no reply allowed page 58 to t amp j gt page 58 Direct destination J gt page 55 No reply delay seconds gy gt page 60 Alerts Visual alerts gt page 77 Audible alerts gt page 77 Forwarding party gt page 61 Handling Al Al Al CTI Al Al Al Al Connected calls ow call waiting gt page 87 ow DND gt page 120 ow busy when dialing amp Y gt page 97 calls ow auto answer j gt page 92 ow beep on auto answer t j gt page 92 ow auto reconnect Y gt page 93 ow beep on auto reconnect amp gt page 93 Allow call transfer page 90 Allow call joining amp Y gt page 53 Allow exit conference gt page 100 Allow hold reminder Y gt page 80 Hold reminder delay minutes gt page 81 Hold and hang up gt page 80 Allow music on hold Y gt page 83 Allow conferences g
148. t page 99 Allow secure call alert 7 gt page 169 Toggle associate gt page 88 Lower IL alert gt page 174 Keyset Lines Ring delay seconds gt page 116 Address Primary line Ring on off Hot Warmlinel Hot warm destination gt page 111 1 Only if Server features was deactivated by your administrator 2 Information 193 read only Web interface BLF Busy Lamp Field not for OpenScape Voice Call logging Enable call log gt page 104 Phone Display settings Contrast gt page 158 Program keys Normal Edit gt page 66 Shifted Edit gt page 66 Key Module if available such as Program keys Key click Volume Off Low Medium High Keys Keypad only All keys Locality Country gt page 173 Language j gt page 171 Date format gt page 162 Time format 3 gt page 161 Security Password Current Password New password 3 gt page 122 Confirm password Diagnostic information gt page 188 194 Fixing problems 195 Fixing problems Caring for your telephone e Never allow the telephone to come into contact with coloring oily or aggressive agents e Always use a damp or antistatic cloth to clean the telephone Never use a dry cloth e fthe telephone is very dirty clean it w
149. tatus active inactive e Number of numbers currently on the serial call list You are prompted to do one of the following e Activate deactivate the feature only if numbers are already entered in the list Call up the numbers currently entered in the list Add or delete numbers Repeat the options in edit mode If the serial call list is still empty you are prompted to enter numbers in the list As soon as you have entered a valid number the serial call can be activated If the serial call is activated incoming calls are first rout ed to your phone If you do not answer within the time frame defined by the administrator the next destination phone rings for the configured period of time The caller 141 OpenScape Voice functions Step by step is informed that the call is being routed to another sta tion The connection is established with the first phone that accepts the call If the call is not answered by any phone it is forwarded to the configured forwarding destination on no reply or to a rejection announcement Parallel call Managing number lists activating parallel call Before the parallel call feature can be activated a paral lel call list must be created This can be prepared either by administrator or you can create it yourself later Up to six numbers can be entered in the list for sites on which incoming calls including your main number should be signaled sequentially Each number can consist of up
150. the option shown Daylight saving time must be manually set if a No is en tered for Auto DST gt page 160 Time display format You can also configure this setting via the Web interface gt page 190 Press the key shown Select and confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown The format set is displayed Select and confirm the time format 12 or 24 hour dis play Select and confirm the option shown Individual phone configuration Step by step Date display format You can also configure this setting via the Web interface gt page 190 Press the key shown User Select and confirm the option shown if nec 4 Enter and confirm the user password Locality Select and confirm the option shown Date format dd mm yyyy Select and confirm the option shown The format set is displayed yyyy mm dd 4 Select and confirm the format you want Select and confirm the option shown 161 Individual phone configuration Step by step Audio Volumes Use this selection to set the following volumes e Loudspeaker Ringer Handset Headset Handsfree Rollover You can also configure this setting via the Web interface gt page 190 Example Handset Press the key shown User Select and confirm the option shown if nec Enter and confirm the user password Audio Select and confirm the option sh
151. the product or your sales representative The statements quoted above are only fully valid for equip ment which is installed and sold in the countries of the Eu ropean Union and is covered by the directive 2002 96 EC Countries outside the European Union may impose other regulations regarding the disposal of electrical and electron ic equipment Important information Location of the telephone The telephone should be operated in a controlled environment with an ambient temperature between 5 C and 40 C To ensure good speakerphone quality the area in front of the micro phone front right should be kept clear The optimum speakerphone distance is 50 cm Do not install the telephone in a room where large quantities of dust accumulate this can considerably reduce the service life of the tele phone Do not expose the telephone to direct sunlight or any other source of heat as this is liable to damage the electronic components and the plastic casing Do not operate the telephone in damp environments such as bath rooms Product support on the internet Information and support for our products can be found on the Internet at http www siemens enterprise com Technical notes current information about firmware updates frequently asked questions and lots more can be found on the Internet at http wiki siemens enterprise com Contents Important information Lsusueueee 2 Trademarks 2e 2e edk
152. the table of codes page 152 Wait until you hear the confirmation tone or an an nouncement AN Dial the phone number of the party you want to contact Caller ID transmission is reactivated after this call Temporarily deactivating anonymous calling for the next call If your administrator suppressed caller ID transmission for your phone you can enable this setting for the next call as follows Lift the handset Y Enter the code see the table of codes gt page 152 Wait until you hear the confirmation tone or an an nouncement a Dial the phone number of the party you want to contact When you end this call caller ID transmission is sup pressed once again for the next call CH 134 OpenScape Voice functions Step by step or Creating a list for selective calls For call acceptance You can create a list of the phone numbers from which you are willing to accept calls also known as a selection list Your administrator knows how long this list may be in the OpenScape Voice used on site in your facility A connection is set up if a caller s phone number match es a number in the selection list If there is a match e the caller receives a message that the party refuses to accept any calls with this number e the call is forwarded to an external phone number Contact your administrator for information on how your OpenScape Voice is configured on site Lift the handset Enter the code
153. trieve the call lll via the context menu before the set time expires Switching to the held party alternating Prerequisite You are conducting a consultation call Select and confirm the option shown In the first display line the phone number or name and the duration of the active connection are displayed ill You can switch back and forth between two sub scribers by repeatedly selecting and confirming Alternate Ending an alternate operation Select and confirm the option shown The active call is disconnected and the held call is re stored 51 Basic functions Step by step Putting on hold and retrieving successively or simultaneously Putting an active call on hold Prerequisite You have a single line phone and are con ducting a consultation call gt page 50 or have accepted a second call gt page 84 Hold Press the Hold key The key flashes The consultation or second call and the first call are put on hold Retrieving the first call Switch to the first call H P Press the flashing Hold key You are connected with the other party The consultation or second call continues on hold Retrieving the second call Switch to the held consultation or second call Hi Press the flashing Hold key You are connected with the other party The first called is put on Hold again 52 Basic functions Step by step Complete Xfer 4 H 9 4 or Sud User in if nec Con
154. u heading to display the individual menu entries Click the menu heading again to close the menu 2 Click a menu entry to open the corresponding form 3 Make the desired changes 4 Click the corresponding button to save or discard your changes Button functions Login Log on to the phone after you have entered the user password Submit Apply changes Reset Reset original values Refresh Update the values Logout Log off the phone Web interface User menu All settings that you can make via the Web interface s user menu can also be made via the phone s user menu User Pages User login 23 gt page 122 Date and Time Local time 9 gt page 159 Local date day month year gt page 159 Allow daylight saving 3 gt page 160 Difference minutes 3 gt page 160 Auto time change 3 gt page 161 Audio Volume Loudspeaker Ringer Handset Headset Handsfree Rollover Settings Ringer melody gt page 165 Ringer tone sequence gt page 165 Ring file GJ gt page 164 Room Character 3 gt page 164 Open listening ZY gt page 166 Headset socket Special ringers Internal External Recall Emergency Configuration Outgoing calls Autodial delay seconds 7 gt page 95 Allow callback gt page 63 Allow busy when dialing 3 gt page 97 Allow transfer on ring g
155. ua Fue epos tee 190 Calling up the Web interface esses 190 Administrator Pages le eee 190 User DageS sre ruite steer most rto dete Steal taceo oleae mami 191 User metus siie ms ee Dv eoe Se dd a en 192 Fixing problems LLLslssseee 195 Caring for your telephone iliil ille 195 TroubleshoOllrig eur yk eb eet s ee ce Ple mot Rc aa ee 195 Contact partner in the case of problems 195 Local user menu 6 descadedavrsionsasvand es 197 Opening the user menu on the phone 00005 197 User menu display ida set auie edu he Saale ke ead eke we ees 197 Key TUNCIIONS s 2x en ERR me up var Rx pa RR AR E equina 206 Do ccr a R ia 208 General information General information About this manual This document contains general descriptions of the technical options which may not always be available in individual cases The respective fea tures must therefore be individually defined in the terms of the contract If a particular function on your phone is not available to you this may be due to one of the following reasons e The function is not configured for you or your telephone Please con tact your system support representative e Your communications platform does not feature this function Please contact your sales partner for information on how to upgrade This user guide is intended to help you familiarize yourself with OpenScape Desk Phone IP 35G and
156. ur phone is used as a primary line by another sub scriber of the line trunk group Your primary line which is configured on an other telephone in the line trunk group simultaneously functions as the secondary line on that telephone Phantom line Phantom lines are not used as primary lines by any telephones in the line trunk group Phantom lines are established when the number of lines pro vided by a communications system exceeds the number of available telephones Line utilization e Private line A line that is used by a single telephone This line cannot be used as a secondary line by another telephone e Shared line A line that is configured on multiple telephones The line status is displayed for all telephones that share this line If for example a shared line is being used by a telephone a status message indicating that this line is busy is displayed on all other telephones page 18 Direct call line A line with a direct connection to another telephone Getting to know your OpenScape Desk Phone IP 35G You can see the status of the line from the LED LED display Explanation Not lit The phone is in idle mode Incoming call on the line gt page 109 Flashing Hold reminder is activated gt page 80 Outgoing call on the line The incoming call was prioritized and selected in accordance with the Automatic line selec tion for incoming calls option Flickering Fast blink The line is o
157. urn Save amp Exit Exit no save Handling Allow call waiting Yes gt page 87 No Return Allow DND Yes page 120 No Return Busy when dialing Yes gt page 97 No Return Save amp Exit Exit no save CTI calls AutoAnswer Yes gt page 92 No Return AutoAnswer beep Yes gt page 92 No Return AutoReconnect beep Yes gt page 93 No Return Save amp Exit Exit no save Return Connected calls Allow call transfer Yes gt page 90 No Return 1 Only if Server features was deactivated by your administrator 201 Local user menu Allow call joining Yes No Re urn Allow exit conf 2 Yes No Re urn Allow hold rem Yes No Re Hold 3 4 b 6 7 8 9 urn rem delay 8 10 11 12 13 14 15 Hold Return and hang up Yes Yes No Music on hold Yes No Re urn Allow conferences Yes No Re urn Secu No Re Toggl No Re re call alert Yes urn e associate Yes urn Lower IL alert Yes No Save Exit amp Exit no save FH Keyset Lines Line one of three possible gt
158. via the Web interface page 190 Press the key shown Select and confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown The time set is displayed Confirm Select and confirm the option shown Setting the difference between daylight saving and standard time Prerequisite Auto DST is deactivated page 161 Enter the difference to be used for daylight saving time You can also configure this setting via the Web interface gt page 190 Press the key shown Select and confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown The difference set is displayed Enter and confirm the difference between daylight and standard time in minutes Select and confirm the option shown 159 Individual phone configuration 1 User Date and time User Locality H if nec s H if nec s Time format 24 hours A e 12 hours AM PM Save amp Exit A y v 4 et i 5 bog lt i 3 H ill Automatic daylight saving time The Auto DST setting is provided for information pur poses and can only be changed by your administrator You can also access this information via the Web inter face gt page 190 Press the key shown Select and confirm the option shown Enter and confirm the user password Select and confirm
159. w AE 137 sisi sieihc TP T DPL ETE 137 ACCEDING ux tice ERR UC CE DG EE Yee 137 Using abbreviated dialing nnana aaa aaa 138 CGall tFacings cr Enero Oe atta a o Vea piede ead 138 Hunt group functions a ese ei i akae A aaa es 139 Making a line busy aaae 139 Marking the last line in the hunt group chain 140 Iheachabllity ius onc gb pube RR deb AG WAS e aud Bien d 141 Sehlal Calls Fcc praeri mr ani a pE REE EA EE pE 141 Parallel calla 2s rts rte e a e hah 142 Patrking a call ern x rue mre ec i rhe daa 144 Call Das usu ism dee eu Ars wt fee ome ea e adiu qos bd ect td 144 UnparkIng ac ache ad Pee a a ue eRe ade S 144 Silent MOnitoring asrasin nse sy DRE made ead nal Reti obtutu 145 Active silent monitoring iliis 145 Muted silent monitoring liillslillslle ses 146 One way Intercom and Two way Intercom function 147 One way Intercom eens 148 Two way INtercOM oe ee eee 148 Announcing the local phone number 000 000 eee 149 Dialling the last caller 00 0 000000 eee 150 Retrieving and dialling the last answered caller 150 Retrieving and dialling the phone number of the last caller dialled 150 Picking up out of hours calls llle 151 Code table for OpenScape Voice functions 00 152 Impact Levels oe eee 154 Answering a call with a lower IL 6 ee 155 Answeririg call 23 edet Reo ORA ARE ERE 155
160. word at least six characters text entry see gt page 19 and confirm your entry Select and confirm the option shown Enter a new password at least six characters and con firm text entry see gt page 19 Select and confirm the option shown Enter the new password again and confirm with OK Select and confirm the option shown 123 Privacy security Step by step Deactivating the user password You can deactivate the phone s password prompt if a password has already been configured DU The deactivation of the password prompt does not affect the Web interface page 190 or CTI applications that use a password prompt As long as the user password is deactivated you do not have access to user settings via the Web interface If you deactivate the user password you are not able to lock the phone gt page 125 and the user menu is not password protected Press the key shown User Select and confirm the option shown L if nec s Enter and confirm the user password Security Select and confirm the option shown Change user password vy Select and confirm the option shown lt Current password Select and confirm the option shown Ei Enter the current password at least six characters text entry see gt page 19 and confirm your entry New user password 4 Select and confirm the option shown Enter six zeros 000000 to deactivate the password Confirm entry at least 6 characters

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