March - MEDCOM Information Systems
Contents
1. 3779 Hermitage Trail 2117 Stonington Avenue Rockford IL 61114 Hoffman Estates IL 601952. WELFORD CHART NOTES NEWSLETTER copyright 2009 Welford Medical Computing Inc WHAT TO DO WHEN A PHARMACY FAILS TO RECEIVE YOUR ELECTRONIC PRESCRIPTION User s Manual pgs 1070 1071 When you send a prescription electronically Welford Chart Notes logs this information so that you can track what happened If the pharmacy calls you and states that a prescription failed to reach them that you Volume 34 No 3 March 2009 All rights reserved remember sending electronically here are the steps you can follow 1 Press View Prescription Log Redisplay 2 Enter the date of the missing prescription as the Begin Date and End Date Enter the name of the medication as the Drug and the name of the panen as the Name Then press OK 3 Double click the prescription or press Edit to see the detailed information about Electronic Prescription it Fatient JOHN DOE 4 If the Status does not read Sent to Medication amlodipine pharmacy or the Method does not read fF een 12 6 2008 Sent by modem then your prescription was not sent to the pharmacy Time sent 3 03 a m 5 If the Status and Method indicate that it Status oK was sent to the pharmacy click the ERx data button If this button is grayed out P Status Completed then again that indicates that the akom 19ca95a 8446 Adec Sd6a 1Sabt2ieel ct prescription was not successfully sent electronically Fhamacy walgreens Drug Store 09127 6 If you are able to press the ER
3. tes the rx has been received by the pharmacy electronically If you are told otherwise please enter the pharmacists name and full additional details so that we may fully investigate then click Report Missing Rx Pharmacist R Jones reports on 2 25 09 at 1005 that this was not received Report Missing Rx Destination PhoneNumber HAPPY PHARMACY EAST STATE 750 Phone 1234567890 2 4 2009 10 22 06 AM Electronic EAST STATE ST Success ABNORMAL IL 61108 HAPPY PHARMACY EAST STATE 750 Phone 1234567890 Flectronic FAST STATE ST Queued ABNORMAL IL 61108 2f24 2009 10 19 07 AM Charles Boyle RePrint Batch ReTransmit Batch On the other hand if the information in step 4 through 6 indicates that you did not send the prescription electronically there are a number of reasons this might be the case 1 You may have in fact printed the prescription or faxed it or used some other method to produce it 2 You may have pressed the ERx NewCrop Send button but then pressed the lt ESC gt or Cancel button on the Newcrop Screen before filling in the prescription information on that screen 3 You may have filled in the prescription information but forgotten to place a checkmark to the left of the name of the medication or forgotten to specify a Pharmacy to which to send the prescription 4 You may have specified all of the above but forgotten to press the Instant Renewal button The prescription is not actually sent until you press
4. this button Users sometimes press the Select button or some other button on the screen by mistake then leave the screen thinking that they have sent a prescription when in fact they have not In any of these cases you can now press the ERx NewCrop Send button inside the Prescription Log in order to send the prescription electronically Here is some more information about the January 2009 version which was not mentioned in that month s Newsletter JANUARY QUARTERLY UPDATE RELEASED The January 2009 Quarterly update includes new medications diagnostic terms drug interactions drug dosing information spelling words drug disease Alerts Web Links algorithms medication test reminders cross reacting allergies indications and dozens of new patient education brochures This update has over 7600 drug interactions with nearly 2900 references over 11 800 Alerts over 9900 Web Links over 7600 Indications and over 1500 Brochures including new or revised Brochures on acute myocardial infarction alvimopan amebiasis bendamustine bevacizumab clevidipine chronic lymphocytic leukemia endometriosis food allergy lamivudine metformin repaglinide polycystic kidney disease pseudomembranous colitis tenofovir varenicline viral hepatitis and others SEND US YOUR TIPS If you have tips shortcuts questions or suggestions for future newsletter topics please send them to us at Welford Medical Computing Inc or MEDCOM Information Systems
5. x data 1145 N Alpine Ad button read the description that appears Ha ee aoe If the Status is not OK or the Rx Status is not Completed or the Rx Id is blank then the prescription was not successfully sent electronically 7 If all of the above indicate that the prescription was sent electronically press the New Crop Detail button This takes you to New Crop s website where you can see further information about this particular electronic prescription 8 The bottom half of the screen shows the date and time that the prescription was sent the method the name of the nA Hel pharmacy and the Status If the Status is i X canca EA n Successful then the prescription was successfully sent from Newcrop to the pharmacy In this case most likely the pharmacy has misplaced the prescription or was not looking for electronic prescriptions and therefore overlooked it In this case write a description of the situation to the left of the Report Missing Rx button and then press that button SureScripts will investigate the situation and send you an e mail informing you of the outcome of their investigation 9 Ifthe bottom half of the screen indicates that the prescription was not sent successfully then you can press the ReTransmit Batch button to send the prescription again There may have been some technical problem with the electronic transmission of the prescription ee Print Transmission Log Gr Ue es eels success below indica
Download Pdf Manuals
Related Search