Maestro Dental Scanner Manual
Contents
1. E Phone and Modem Recovery Sound qa System fre uEye Camera Manager iid Windows Defender v Headquarters Viale Rinaldo Piaggio 32 56025 Pontedera Pisa Italy Head office Via C Cattaneo 166 56121 Pisa Italy P Iva Vat Code IT01832790503 Tel 39 0587274815 Fax 39 0587970038 www age solutions com www maestro3d com info age solutions com 21 Maestro 3D Dental Scanner Copyright C 2007 2011 AGE Solutions S r l All Right Reserved Len plZln Search Control Panel p I i di 3 Control Panel All Control Panel Items Power Options X Control Panel Hi ontrol Panel Home Select a power plan Require a password on wakeup Power plans can help you maximize your computer s performance or conserve energy Make a plan active by selecting it or choose a plan and customize it by changing its power settings Tell me more Choose what the power about power plans buttons do Preferred plans Balanced recommended Change plan settings Automatically balances performance with energy consumption on capable hardware High performance Change plan settings Favors performance but may use more energy Hide additional plans Power saver Change plan settings Saves energy by reducing your computer s performance where possible See also Personalization User Accounts AGE Solutions S r l Headquarters Viale Rinaldo Piaggio 32 56025 Pontedera Pisa Ita2. e lock the object to the plate with the putty e the number of acquisitions does not allow sufficient overlap between the shots try to increase the number of acquisitions AGE Solutions S r l Headquarters Viale Rinaldo Piaggio 32 56025 Pontedera Pisa Italy Head office Via C Cattaneo 166 56121 Pisa Italy delved 0587274813 Pes Lu P Iva Vat Code IT01832790503 a mastio dari info age solutions com 28 Maestro 3D Dental Scanner Copyright C 2007 2011 AGE Solutions S r l All Right Reserved 12 Shipping and Transport Considerations Remember to remove all cables carefully remove all objects and all support plates inside the scanner before transport When moving the Scanner please remember to take it carefully Transport the Scanner in supplied Maestro 3D Packaging Do not flip the Maestro 3D Packaging during transport Avoid strong shock or vibrations during transport AGE Solutions S r l Headquarters Viale Rinaldo Piaggio 32 56025 Pontedera Pisa Italy Head office Via C Cattaneo 166 56121 Pisa Italy TEES 0587274813 diva ci P Iva Vat Code IT01832790503 ii maestosa info age solutions com 29 Maestro 3D Dental Scanner Copyright C 2007 2011 AGE Solutions S r l All Right Reserved E AGE SOLUTIONS AGE warrants that this scanner Maestro and all products of AGE are free from defects in workmanship and material for 12 months from the date of purchase If any failure should occur under normal and
3. 2 Fire and shock precautions Recommended PC hardware configuration Drivers installation 3 1 USB connection 3 2 VGA connection 3 3 Device manager Install the calinration files Windows Aero theme Screens configuration Problems with antivirus or firewall Problems with power options Problems with projector 10 Scanner manutention 11 Troubleshooting 11 1 VGA connection fail 11 2 Bad rangemap impossible to scan the object 11 3 Camera LX RX not open 11 4 Object has moved during scanning 12 Shipping and Transport Considerations 13 Warranty 14 Contacting AGE SOLUTIONS Head office AGE Solutions S r l Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 Chapter 8 Chapter 9 Chapter 10 Chapter 11 Chapter 12 Chapter 13 Chapter 14 Headquarters Viale Rinaldo Piaggio 32 56025 Pontedera Pisa Italy Tel 39 0587274815 Fax 39 0587970038 Via C Cattaneo 166 56121 Pisa Italy P Iva Vat Code IT01832790503 www age solutions com www maestro3d com info age solutions com 4 Maestro 3D Dental Scanner Copyright C 2007 2011 AGE Solutions S r l All Right Reserved 1 Important informations 1 1 Precautions Please read this manual carefully before using your Maestro 3D Scanner and keep the manual handy for future reference Your serial number is located on the rear of your Scanner Record it here Serial Number sip e a ebay
4. S r l Headquarters Viale Rinaldo Piaggio 32 56025 Pontedera Pisa Italy Tel 39 0587274815 Fax 39 0587970038 Via C Cattaneo 166 56121 Pisa Italy www age solutions com P Iva Vat Code IT01832790503 dai magari tomi info age solutions com 7 Maestro 3D Dental Scanner Copyright C 2007 2011 AGE Solutions S r l All Right Reserved 1 3 Important safeguards These safety instructions are to ensure the long life of your Scanner and to prevent fire and shock Please read them carefully and heed all warnings A 1 3 1 Installation Do not place the Scanner in the following conditions e onan unstable cart stand or table near water baths or damp rooms in direct sunlight near heaters or heat radiating appliances in a dusty smoky or steamy environment on a sheet of paper or cloth rugs or carpets Maestro 3D Dental Scanner contains a projection unit The Scanner should not be installed in any way other than the desktop otherwise lamp life of its projection unit could decrease dramatically and the Scanner could work not properly or return incomplete or incorrect results A 1 3 2 Fire and shock precautions e Ensure that there is sufficient ventilation and that vents are unobstructed to prevent the build up of heat inside your Scanner Allow at least 4 inches 10cm of space between your Scanner and a wall e Do not try to touch the ventilation outlet placed on the back of the Scanner as it can be
5. WITH AN EXTENSION CORD OR IN AN OUTLET UNLESS ALL THE PRONGS CAN BE FULLY INSERTED These recommendations are presented in summary form by the following images that can be found on the rear of the Scanner AGE Solutions S r l Headquarters Head office Viale Rinaldo Piaggio 32 56025 Pontedera Pisa Italy Sia Tel 39 0587274815 Fax 39 0587970038 Via C Cattaneo 166 56121 Pisa Italy luti P Iva Vat Code IT01832790503 SS www maestro3d com info age solutions com 6 1 Maestro 3D Dental Scanner Copyright C 2007 2011 AGE Solutions S r l All Right Reserved 2 Disposing of your used product EU wide legislation as implemented in each Member State requires that used electrical and electronic products carrying the mark left must be disposed of separately from normal household waste This includes projectors and their electrical accessories or lamps When you dispose of such products please follow the guidance of your local authority and or ask the shop where you purchased the product After collecting the used products they are reused and recycled in a proper way This effort will help us reduce the wastes as well as the negative impact such as mercury contained in a lamp to the human health and the environment at the minimum level The mark on the electrical and electronic products only applies to the current European Union Member States Head office AGE Solutions
6. proper usage within the period of the warranty then AGE will through its service organizations repair the product at no charge This limited warranty does not cover e Products for which appropriate proof of purchase by the original customer cannot be provided Damage caused by incorrect use carelessness unauthorized alterations improper storage unauthorized repairs or service or damage resulting from the operation of the product by incorrect supply or signal voltages Cleaning of internal parts when used in a smoke affected atmosphere Damage originating from equipment not delivered by AGE Damage originating from any operations not made by AGE e Damage originating from incorrect handling or other negligence by Customer i e non compliance with the operating instructions e Damage originating from the use of the equipment for purposes other than designated for Damage originating from other cause than the ordinary use of the equipment such as transportation or calamity of nature i e lightning fire floods e Failure of the projector or any part of the projector due to smoke dirt dust or use in a smoke affected atmosphere In such cases the warranty will be void Damage to external parts e Lamps These are warrantied for 6 months Details can also be obtained from your reseller or from our website at www age solutions com Should you encounter problems operating your scanner please first contact you
7. After that e close the scanning software e restart the PC e start again the scanning software 11 2 Bad rangemap impossible to scan the object Check the following items e verify that the VGA cable is properly connected on some PC it is not possible to detect if the cable is disconnected see chapter 3 2 verify that you use an Aero theme see chapter 5 verify the screen configuration see chapter 6 verify the power options see chapter 8 verify the projector status see chapter 9 verify the material of the object If the material being scanned is metal dark or other reflective material it is necessary to treat the object with a special spray opacifier e Make sure that the scanner door is closed during every scan session AGE Solutions S r l Headquarters Viale Rinaldo Piaggio 32 56025 Pontedera Pisa Italy Head office Via C Cattaneo 166 56121 Pisa Italy dele ae 0587274813 Lui ci P Iva Vat Code IT01832790503 a maestosa info age solutions com 27 Maestro 3D Dental Scanner Copyright C 2007 2011 AGE Solutions S r l All Right Reserved 11 3 Camera LX RX not open Check the following items e verify the USB connection see chapter 3 1 e verify the device manager see chapter 3 3 After that close the scanning software turn off the PC unplug the usb cable change usb port turn on the PC start again the scanning software 11 4 Object has moved during scanning Check the following items
8. It will be necessary to specify the serial number for all comunications related to the warranty and eventual problems CAUTION To turn off main power switch off the power button located on rear of the Scanner Only after done this you can remove the plug from power outlet The power outlet socket should be installed as near to the equipment as possible and should be easily accessible TO PREVENT SHOCK DO NOT OPEN THE CABINET THERE ARE HIGH VOLTAGE COMPONENTS INSIDE REFER TO QUALIFIED SERVICE PERSONNEL This symbol warns the user that uninsulated voltage within the unit may be sufficient to cause electrical shock Therefore it is dangerous to make any kind of contact with any part inside of the unit This symbol alerts the user that important information concerning the operation and maintenance of this unit has been provided The information should be read carefully to avoid problems gt gt gt gt AGE Solutions S r l Headquarters Viale Rinaldo Piaggio 32 56025 Pontedera Pisa Italy Tel 39 0587274815 Fax 39 0587970038 www age solutions com www maestro3d com info age solutions com 5 Head office Via C Cattaneo 166 56121 Pisa Italy P Iva Vat Code IT01832790503 Maestro 3D Dental Scanner Copyright C 2007 2011 AGE Solutions S r l All Right Reserved E WARNING TO PREVENT FIRE OR SHOCK DO NOT EXPOSE THIS UNIT TO RAIN OR MOISTURE DO NOT USE THIS UNIT S PLUG
9. Maestro 3D Dental Scanner Copyright C 2007 2011 AGE Solutions S r l All Right Reserved Maestro 3D Dental Scanner Information and Advice Introduction to the use of Maestro 3D Dental Scanner AGE SOLUTIONS S r l www age solutions com www maestro3d com AGE Solutions S r l Headquarters Head office Viale Rinaldo Piaggio 32 56025 Pontedera Pisa Italy Via C Cattaneo 166 56121 Pisa Italy FIS 0587274815 iL Lu P Iva Vat Code IT01832790503 Li siii info age solutions com 1 Maestro 3D Dental Scanner Copyright C 2007 2011 AGE Solutions S r l All Right Reserved Information and Advice to the use of Maestro 3D Dental Scanner AGE SOLUTIONS S r l Revision 1 3 AGE SOLUTIONS documentation set Published 01 September 2011 Copyright 2007 2011 AGE SOLUTIONS S r l All Information in this document is subject to change without notice and does not represent a commitment on the part of AGE SOLUTIONS The software products described in this document are furnished under a license agreement or nondisclosure agreement The software may be used or copied only in accordance with the terms of agreement It is against the law to copy the software on any medium except as specifically allowed in the license or nondisclosure agreement The licensee may make one copy of the software for backup purposes No part of this manual may be reproduced or transmitted in any form or by any means electronic or mechanical including ph
10. PC AGE Solutions S r l Headquarters Viale Rinaldo Piaggio 32 56025 Pontedera Pisa Italy Head office Via C Cattaneo 166 56121 Pisa Italy Teea 0587274815 iii P Iva Vat Code IT01832790503 www maestro3d com info age solutions com 15 Maestro 3D Dental Scanner Copyright C 2007 2011 AGE Solutions S r l All Right Reserved 3 3 Device manager From the Device Manager you can see this r gay Device Manager 5 8 File Action View Help 9 FG HEAS Network adapters a aF Ports COM amp LPT i iP Communications DE COM1 P ECP Prints i 1E Maestro 3D Ports Control Unit by AGE Solutions S r l COM3 gt D Processors gt Sound video and game controllers gt lt gt Storage controllers p JE System devices a Universal Serial Bus controllers 4 Generic USB Hub i 4 Intel R 82801G ICH7 Family USB Universal Host Controller 27CB Intel R 82801G ICH7 Family USB Universal Host Controller 27C8 Intel R 82801G ICH7 Family USB Universal Host Controller 27C9 Intel R 82801G al USB Universal Host Controller 27CA Intel R 2ae6 hagged Host Controller 27CC bag aestro 3D Control Unit by AGE Solutions S r l f Maestro 3D IR USB i gt uEye UI 154xLE Series i Eye UI 154xLE Series i USB Compere a HCD Dant Lh m EE e E S The name of the drivers may be different If some hardware components are not corre
11. Pisa Italy P Iva Vat Code IT01832790503 ves age ana www maestro3d com info age solutions com 12 Maestro 3D Dental Scanner Copyright C 2007 2011 AGE Solutions S r l All Right Reserved 3 1 USB connection After the reboot you can connect the USB cable of the scanner to the PC After that you can turn on the power back buttons When you connect the first time the USB cable of the scanner to the PC the operating system could show some alert windows to search the driver of some scanner s components In this case if this windows appears click to search automatically the drivers into the PC This can happen every time that you change the usb port WARNING be sure to use USB 2 0 not use USB 3 0 port AGE Solutions S r l Headquarters Viale Rinaldo Piaggio 32 56025 Pontedera Pisa Italy Tel 39 0587274815 Fax 39 0587970038 www age solutions com www maestro3d com info age solutions com 13 Head office Via C Cattaneo 166 56121 Pisa Italy P Iva Vat Code IT01832790503 Maestro 3D Dental Scanner Copyright C 2007 2011 AGE Solutions S r l All Right Reserved E Connect the supplied VGA cable to the Scanner then connect the other plug of the supplied cable to the host PC auxiliar video out Make sure that the cable is plugged entirely in the apposite connector then fix the security screws placed on VGA cable both on the Scanner and PC A cable not correctly plugged can cause the malfunction of the S
12. aneo 166 56121 Pisa Italy AFRO 0597274315 EA Li P Iva Vat Code IT01832790503 nano ese pen info age solutions com 20 Maestro 3D Dental Scanner Copyright C 2007 2011 AGE Solutions S r l All Right Reserved 8 Problems with power options In order to ensure that scanner works properly please check for Power options in Control Panel Ensure that monitor it s never disabled Below it s an example of configuration done in Windows 7 64 bit go gt Control Panel All Control Panel Items gt Search Control Panel Adjust your computer s settings e Action Center a Backup and Restore E Credential Manager E Desktop Gadgets E Display my Fonts amp Indexing Options Location and Other Sensors Notification Area Icons 2 Power Options 6 Speech Recognition LL Taskbar and Start Menu amp User Accounts 2 Windows Firewall TA Administrative Tools By BitLocker Drive Encryption ES Date and Time 2 Device Manager Ease of Access Center E Getting Started Internet Options P Mouse 5 Pannello di controllo NVIDIA a Personalization A Programs and Features Lo RemoteApp and Desktop Connections Sync Center Troubleshooting Windows CardSpace amp Windows Update AGE Solutions S r l View by Small icons ag AutoPlay Eil Color Management Default Programs Devices and Printers E Folder Options a HomeGroup Keyboard S5 Network and Sharing Center Parental Controls
13. canner and can lead to incorrect results Some recent video cards use a DVI output instead of VGA for secondary video output In this case use the supplied adapter in conjunction with the VGA cable Prev COMPUTER SHOP Gar Prov 300390 Place the VGA cable of the Place the monitor here scanner here AGE Solutions S r l Headquarters Viale Rinaldo Piaggio 32 56025 Pontedera Pisa Italy Head office Tel 39 0587274815 Fax 39 0587970038 Via C Cattaneo 166 56121 Pisa Italy P Iva Vat Code IT01832790503 14 Maestro 3D Dental Scanner Copyright C 2007 2011 AGE Solutions S r l All Right Reserved CAUTION Make sure that the VGA cable is fully inserted in secondary video output of Host PC because a cable not fully inserted can cause malfunction of the Scanner Depending of video card of host PC in some circumstances this is a condition not detectable by Scanner diagnostics tools In the following image you can see a screenshot of connectors of a Nvidia 8600 GT Video Card In this case you must connect the Scanner to the DVI port using the supplied DVI to VGA connector IMPORTANT when you turn on your PC make sure the VGA cable is connected to the PC and the scanner also with the scanner turned off Otherwise can happen that when you turn on your PC the Graphic Card not having a VGA cable connected with the scanner it can disable the video output In this case need to plug the VGA cable and restart the
14. come heated while the Scanner is turned on e Prevent foreign objects such as paper clips and bits of paper from falling into your Scanner Do not attempt to retrieve any objects that might fall into your Scanner Do not insert any metal objects such as a wire or screwdriver into your Scanner If something should fall into your Scanner disconnect it immediately and have the object removed by a qualified service personnel e Do not place any objects on top of the Scanner e Do not touch the power plug during a thunderstorm Doing so can cause electrical shock or fire e The Scanner is designed to operate on a power supply of 120 240V AC 50 60 Hz Ensure that your power supply fits this requirement before attempting to use your AGE Solutions S r l Headquarters Viale Rinaldo Piaggio 32 56025 Pontedera Pisa Italy Tel 39 0587274815 Fax 39 0587970038 www age solutions com www maestro3d com info age solutions com 8 Head office Via C Cattaneo 166 56121 Pisa Italy P Iva Vat Code IT01832790503 Maestro 3D Dental Scanner Copyright C 2007 2011 AGE Solutions S r l All Right Reserved Scanner e Do not look into the projection unit lens while the Scanner is on Serious damage to your eyes could result e Keep any items such as magnifying glass out of the light path of the projection unit The light being projected from the lens is extensive therefore any kind of abnormal objects that can redirect light coming out of the le
15. ctly installed try to right mouse click and try to update driver over Internet Install the scanning software See the manual of the scanning software After that right mouse click over scanning software icon and Properties gt Advanced gt check Run As Administrator AGE Solutions S r l Headquarters Viale Rinaldo Piaggio 32 56025 Pontedera Pisa Italy Tel 39 0587274815 Fax 39 0587970038 www age solutions com www maestro3d com info age solutions com 16 Head office Via C Cattaneo 166 56121 Pisa Italy P Iva Vat Code IT01832790503 Maestro 3D Dental Scanner Copyright C 2007 2011 AGE Solutions S r l All Right Reserved 4 Install the calibration files To Install the calibration files copy the two xml files camera calibration xml e rotary table calibration xml into the folder of the scanning software IMPORTANT each calibration is different for each scanner AGE Solutions S r l Headquarters Viale Rinaldo Piaggio 32 56025 Pontedera Pisa Italy Tel 39 0587274815 Fax 39 0587970038 www age solutions com www maestro3d com info age solutions com 17 Head office Via C Cattaneo 166 56121 Pisa Italy P Iva Vat Code IT01832790503 5 Windows Aero theme Maestro 3D Dental Scanner Copyright C 2007 2011 AGE Solutions S r l All Right Reserved Use the Windows Aero theme X go
16. ice Viale Rinaldo Piaggio 32 56025 Pontedera Pisa Italy 7 Tel 39 0587274815 Fax 39 0587970038 Via C Cattaneo 166 56121 Pisa Italy www age solutions com P Iva Vat Code IT01832790503 sas maesirosd com info age solutions com 31
17. inct change in performance indicating a need for service o Disconnect the power cable and any other cables before carrying the Scanner o Turn off the Scanner and unplug the power cable before cleaning the cabinet 00000 0 AGE Solutions S r l Headquarters Head office Viale Rinaldo Piaggio 32 56025 Pontedera Pisa Italy Sia Tel 39 0587274815 Fax 39 0587970038 Via C Cattaneo 166 56121 Pisa Italy P Iva Vat Code IT01832790503 alone plage ia COM www maestro3d com info age solutions com 9 Maestro 3D Dental Scanner Copyright C 2007 2011 AGE Solutions S r l All Right Reserved 2 Recommended PC hardware configuration CPU Intel Core i5 3 00 GHz or highest Intel Core i7 3 00 GHz or highest Ram 4GB or 8GB DDR2 DDR3 Graphic card Pci Express Technology GeForce 210 GT520 GT220 GT430 GTX550 GTX560 GTX580 with 1 GB DDR3 or highest USB 2 0 Not use USB 3 0 S Microsoft Windows 7 64 Bit AGE Solutions S r l Headquarters Viale Rinaldo Piaggio 32 56025 Pontedera Pisa Italy Tel 39 0587274815 Fax 39 0587970038 www age solutions com www maestro3d com info age solutions com 10 Head office Via C Cattaneo 166 56121 Pisa Italy P Iva Vat Code IT01832790503 Maestro 3D Dental Scanner Copyright C 2007 2011 AGE Solutions S r l All Right Reserved 3 Drivers installation Use Windows 7 64 bit Install the chipset drivers and usb drivers
18. lt Pannello di controllo Tutti gli elementi del Pannello di controllo Personalizzazione Pagina iniziale Pannello di A A aslo so ai Sa Cambia gli elementi visivi e i suoni del computer Fare clic su un tema per cambiare lo sfondo del desktop il colore delle finestre i suoni e lo screen saver contemporaneamente Cambia icone sul desktop Cambia puntatori del mouse Pomrehn Cambia immagine account Salvatema Altri temi online F3 s Re Architettura Personaggi Paesaggi Natura Scene Italia NO Temi di base e a contrasto elevato 6 Contrasto elevato 1 Contrasto elevato 2 Nero a contra elevato Vedere anche Schermo gt d IS Barra delle applicazioni e menu sa lt gt SEL Sfondo del desktop Colore finestre Suoni Screen saver Centro accessibilit Tinta unita Lavagna Paesaggio Nessuno AGE Solutions S r l Headquarters Head office Via C Cattaneo 166 56121 Pisa Italy P Iva Vat Code IT01832790503 Viale Rinaldo Piaggio 32 56025 Pontedera Pisa Italy Tel 39 0587274815 Fax 39 0587970038 www age solutions com www maestro3d com info age solutions com 18 Maestro 3D Dental Scanner Copyright C 2007 2011 AGE Solutions S r l All Right Reserved 6 Screens configuration Set the projector 1 to the right of the main monitor with a resolution of 1024x768 The projector could be the screen with label 1 or label 2 depending of video card configuration Orientation Landscape Multiple displays E
19. ly Tel 39 0587274815 Fax 39 0587970038 www age solutions com www maestro3d com info age solutions com 22 Head office Via C Cattaneo 166 56121 Pisa Italy P Iva Vat Code IT01832790503 Maestro 3D Dental Scanner Copyright C 2007 2011 AGE Solutions S r l All Right Reserved en ll eS 5 f Search Contrat pane 9 All Control Panel Items Power Options Edit Plan Settings Change settings for the plan High performance Choose the sleep and display settings that you want your computer to use O Turn off the display Change advanced power settings Restore default settings for this plan Save changes Cancel AGE Solutions S r l Headquarters Head office Viale Rinaldo Piaggio 32 56025 Pontedera Pisa Italy Tel 39 0587274815 Fax 39 0587970038 Via C Cattaneo 166 56121 Pisa Italy P Iva Vat Code IT01832790503 visa age ian www maestro3d com info age solutions com 23 Maestro 3D Dental Scanner Copyright C 2007 2011 AGE Solutions S r l All Right Reserved E In order to ensure that scanner works properly please verify the projector status Sometimes could happens that the scanning software detects that the projector is turned on when in fact this is turned off or vice versa This can cause problems during the scanning phase To check that status of the projector is consistent it s necessary press the fi info button and wait that the scanning
20. ns can cause unpredictable outcome such as fire or injury to the eyes e Do not cover the projection unit lens with cap or similar while the Scanner is on Doing so can lead to melting of the cap and possibly burning your hands due to the heat emitted from the light output e Do not place any objects which are easily affected by heat in front of the projection unit lens or a projector exhaust vent Doing so could lead to the object melting or getting your hands burned from the heat that is emitted from the light output and exhaust e Handle the power cable carefully A damaged or frayed power cable can cause electric shock or fire Do not use any power cables than the supplied one Do not bend or tug the power cable excessively Do not place the power cable under the Scanner or any heavy object Do not cover the power cable with other soft materials such as rugs Do not heat the power cable Do not handle the power plug with wet hands e Turn off the Scanner unplug the power cable and have the object removed by a qualified AGE Solutions service personnel under the following conditions o When the power cable or plug is damaged or frayed o If liquid has been spilled into the Scanner or if it has been exposed to rain or water o If the Scanner does not operate normally when you follow the instructions described in this user s manual o If the Scanner has been dropped or the cabinet has been damaged o If the Scanner exhibits a dist
21. of the PC motherboard Install all Windows update available Install the last graphics card available from NVIDIA web site www nvidia com Don t connect the usb cable from scanner and PC before installing the drivers AGE Solutions S r l Headquarters Viale Rinaldo Piaggio 32 56025 Pontedera Pisa Italy Tel 39 0587274815 Fax 39 0587970038 www age solutions com www maestro3d com info age solutions com 11 Head office Via C Cattaneo 166 56121 Pisa Italy P Iva Vat Code IT01832790503 Maestro 3D Dental Scanner Copyright C 2007 2011 AGE Solutions S r l All Right Reserved Run Maestro 3D USB Driver Setup x32 x64 exe Installing Please wait while Setup installs Maestro 3D USB Driver on your computer gt Don t install this driver software You should check your manufacturer s website for updated driver software for your device Install this driver software anyway Only install driver software obtained from your manufacturer s website or disc Unsigned software from other sources may harm your computer or steal information V See details Every time that windows show the alert window please click on Install this driver software anyway This windows can appers 3 4 or 5 times After that reboot the PC AGE Solutions S r l Headquarters Head office Viale Rinaldo Piaggio 32 56025 Pontedera Pisa Italy Tel 39 0587274815 Fax 39 0587970038 Via C Cattaneo 166 56121
22. otocopying recording or information storage and retrieval systems for any purpose other than the licensee s personal use without the express written permission of AGE SOLUTIONS Product names mentioned in this manual may be trademarks or registered trademarks of their respective companies and are hereby acknowledged AGE Solutions S r l Headquarters Head office Viale Rinaldo Piaggio 32 56025 Pontedera Pisa Italy i Tel 39 0587274815 Fax 39 0587970038 Via C Cattaneo 166 56121 Pisa Italy P Iva Vat Code 1101832790503 oe www maestro3d com info age solutions com 2 General Informations Purpose of the document Maestro 3D Dental Scanner Copyright C 2007 2011 AGE Solutions S r l All Right Reserved This document is intended to introduce the user in a simple and quick way to the install Maestro 3D Scanner Please read this manual carefully before making use of scanning software Head office Via C Cattaneo 166 56121 Pisa Italy P Iva Vat Code IT01832790503 AGE Solutions S r l Headquarters Viale Rinaldo Piaggio 32 56025 Pontedera Pisa Italy Tel 39 0587274815 Fax 39 0587970038 www age solutions com www maestro3d com info age solutions com 3 Maestro 3D Dental Scanner Copyright C 2007 2011 AGE Solutions S r l All Right Reserved 8 9 Important informations 1 1 Precautions 1 2 Disposing of your used product 1 3 Important safeguards 1 3 1 Installation 1 3
23. perform any other manutention operation CAUTION Never touch the lenses or the other optical components if not strictly necessary Clean lenses only if after touching accidentally the lenses quality of Scanner results appears to be decreased _ 1 Turn off the Scanner before cleaning 2 Clean the cabinet periodically with a damp cloth If heavily soiled use a mild detergent Never use strong detergents or solvents such as alcohol or thinner 3 Use a blower or lens paper to clean the lenses and be careful not to scratch or mar the lenses AGE Solutions S r l Headquarters Head office Viale Rinaldo Piaggio 32 56025 Pontedera Pisa Italy 3 Tel 39 0587274815 Fax 39 0587970038 Via C Cattaneo 166 56121 Pisa Italy www age solutions com P Iva Vat Code IT01832790503 f i www maestro3d com info age solutions com 26 Maestro 3D Dental Scanner Copyright C 2007 2011 AGE Solutions S r l All Right Reserved 11 Troubleshooting The following are the most common error messages you may encounter during the scanning 11 1 VGA connection fail Check the following items e verify that the VGA cable is properly connected on some PC it is not possible to detect if the cable is disconnected see chapter 3 2 verify that you use an Aero theme see chapter 5 verify the screen configuration see chapter 6 verify the power options see chapter 8 verify the projector status see chapter 9
24. r reseller If this product is defective your remedy is repair as set out above Transport costs and customs for the withdrawal of defective goods and the shipment of repaired goods are charged to the customer To the maximum extent permitted by applicable law AGE will not be liable for any damages whatsoever including without limitation incidental or consequential damages arising out of the use or the inability to use this product even if AGE or its reseller has been advised of the possibility of such damages This warranty is in addition to and does not affect your statutory rights AGE Solutions S r l Headquarters Viale Rinaldo Piaggio 32 56025 Pontedera Pisa Italy Tel 39 0587274815 Fax 39 0587970038 www age solutions com www maestro3d com info age solutions com 30 Head office Via C Cattaneo 166 56121 Pisa Italy P Iva Vat Code IT01832790503 Maestro 3D Dental Scanner Copyright C 2007 2011 AGE Solutions S r l All Right Reserved 14 Contacting AGE SOLUTIONS AGE Solutions S r l Head office via Carlo Cattaneo 166 56121 Pisa Italy P IVA VAT CODE IT01832790503 Headquarters viale Rinaldo Piaggio 32 56025 Pontedera PISA Italy tel 39 0587274815 fax 39 0587291904 Web www age solutions com Web www maestro3d com e mail sales sales maestro3d com e mail info support info age solutions com info maestro3d com AGE Solutions S r l Headquarters Head off
25. software detect the hardware status Into the info windows it s possible to check if the status of the projector it s turn on or turn off Now the user should really make sure that the projector is really turned on or really tuned off To do this it is enough to verify if the projector emits a light especially if it projects the desktop background When the projector is turned on and all cables are correctly connected from scanner and PC the projector project the desktop background image So if you put a white paper in front the projector you must see the background image of your desktop CASE 1 if the software detect that the projector is turned on but in fact this is turned off this is the resolution Press the aN power on button and choose YES into the messagebox In this way both projector and software will be in a consistent state because projector will be phisically turned on and software still continue to detect the projector as turned on CASE 2 if the software detect that the projector is turned off but in fact this is turned on this is the resolution Press the ex power off button and choose YES into the messagebox In this way both projector and software will be in a consistent state because projector will be phisically turned off and software still continue to detect the projector as turned off This inconsistency happens when e the projector is turned on and the user turns off the scanner from back power bu
26. tton AGE Solutions S r l Headquarters Viale Rinaldo Piaggio 32 56025 Pontedera Pisa Italy Tel 39 0587274815 Fax 39 0587970038 www age solutions com www maestro3d com info age solutions com 24 Head office Via C Cattaneo 166 56121 Pisa Italy P Iva Vat Code IT01832790503 Maestro 3D Dental Scanner Copyright C 2007 2011 AGE Solutions S r l All Right Reserved e the usb drivers of the projector are not properly loaded from Windows after connecting the usb cable When this happens just try to unplug the usb cable from PC reboot the PC and plug it again in the same usb 2 0 port not use usb 3 0 or into another Usually after plugging the usb cable is better wait one minute before running the scanning software Warning before to turns off the scanner from back power button be sure to have turned off the projector from the scanning software AGE Solutions S r l Headquarters Head office Viale Rinaldo Piaggio 32 56025 Pontedera Pisa Italy Tel 39 0587274815 Fax 39 0587970038 Via C Cattaneo 166 56121 Pisa Italy www age solutions com P Iva Vat Code IT01832790503 sas macro Gon info age solutions com 25 Maestro 3D Dental Scanner Copyright C 2007 2011 AGE Solutions S r l All Right Reserved 10 Scanner manutention This chapter provides the needed informations for Maestro 3D Dental Scanner Manutention Please read carefully this chapter before cleaning the Scanner or before
27. xtend these displays oe uo E gt Control Panel All Control Panel Items Display Screen Resolution 7 File Edit View Tools Help Change the appearance of your displays E Display a Generic Non PnP Monitor Resolution 1024x768 v Multiple displays Extend these displays E Make this my main display Advanced settings Make text and other items larger or smaller What display settings should I choose AGE Solutions S r l Headquarters Viale Rinaldo Piaggio 32 56025 Pontedera Pisa Italy Tel 39 0587274815 Fax 39 0587970038 www age solutions com www maestro3d com info age solutions com 19 Head office Via C Cattaneo 166 56121 Pisa Italy P Iva Vat Code IT01832790503 Maestro 3D Dental Scanner Copyright C 2007 2011 AGE Solutions S r l All Right Reserved 7 Problems with antivirus or firewall If the software freezed or the projection of the patterns is very slow could be due to the presence of some antivirus or firewall installed on the PC This softwares can scan and analyze the transit of information between a PC and scanner slowing or stopping the operation of the scanner To remove this problem and should be added Maestro 3D Easy Dental Scan to the list of exclusions of the antivirus or of the firwall or unistall this software AGE Solutions S r l Headquarters Viale Rinaldo Piaggio 32 56025 Pontedera Pisa Italy Head office Via C Catt
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