vSpace Management Center for the N-series
Contents
1. the server you installed on Click Open vSpace y p p di Space Management Center Descen and Printer Management Center to launch the user interface A neonne i 3 z opace Management Center acmis relia heals b within your default web browser You can also README E Uninstall access the interface from other computers on your B mo Help and Support network by opening a browser and entering the IP JU WinRAR Run address of your server followed by 8080 vmc For pa R xample if rv Managemen nter server example if your vSpace Management Center server s liscarckoroxensendfies H Log off IP address is 192 168 1 10 then enter 192 168 1 10 8080 vmc in your browser erste By Opening the vSpace Management Center user NComputing interface requires a User ID and Password When you vSpace Management Center start vSpace Management Center for the first time UserID ymeadmin enter the default User ID vmcadmin and Password Password vmcadmin and click Submit Submit Note It is recommended that you clear your browser s cache prior to using vSpace Management Center for the first time and between updates Page 6 of 31 NComputing 3 0 vSpace Management Center Dashboard The dashboard is the first screen you will see when connecting to your vSpace Management Center server From here you are presented with a brief summary of device and server status By usi2. Trial mode City Redding State Province CA Zip 96002 E mail jrippen ncomputing com Phone 5302290881 Reseller Dealer NComputing Type of Use Other installed License Key Date Entered Expiration Date Online Device Limit Applicable Version 2012 04 20 2012 07 26 Page 22 of 31 The Current Status section to the right of the screen displays basic information on your current vSpace Management Center registration status and licensing scheme The bottom of the screen lists each of your currently installed licenses Note that licenses can be continually added to vSpace Management Center to accommodate an increase in the volume of managed devices over time as a deployment grows installed License Key Date Entered Expiration Date Online Device Limit Applicable Version TRIAL 2012 04 20 2012 07 26 100 Add To add licenses to your vSpace Management Center Add License Please enter your license key below and click Submit Note that you must have entered your contact data installation click the Add button to the bottom left of the Registration and Licensing screen and enter the serial number s of the license s in question Note on the previous screen to activate the key vSpace Management Center License Key Submit Cancel that the Add button will not appear until you have filled out the Contact Information section Page 23 of 31 NComputing 7 0 Common Usage Scenarios This section of t
3. click the Next button to the bottom right of the screen Page 17 of 31 NComputing NComputing vSpace Management Center User Manual rev06 27 12 2 6 0 Settings Welcome vmcadmin Sign out Version 3 0 12 NComputing vSpace Management Center Dashboard Device Management Group Management Settings Dashboard gt Manage Firmware User Administration Configure Authentication Management Server Administration Registration and Licensing The Settings module allows you to configure the vSpace Management Center server itself configure Authentication Settings upload firmware to be distributed to devices as well as other server specific tasks such as registration 6 1 Manage Firmware The Manage Firmware section of the Settings module allows you to update your inventory of device firmware as new versions become available Welcome vmcadmin Sign out Version 3 0 12 NComputing vSpace Management Center Dashboard Device Management Group Management Settings Settings gt Manage Firmware gt Upload firmware Release Date 207 2 06 2 Select firmware file No file chosen Upload Last Upgrade File Name Variant Version When Relased 2012 06 26 19 03 29 N400_FW_ver_1_0 2 release tar gzelease 1 0 2 2012 06 26 08 25 33 2012 06 26 16 47 27 N400_FW_ver_1_0_1_release tar gzelease 1 0 1 2012 06 26 08 26 03 Delete To add a new firmware build click the Choose File button at the top of the scre
4. 1 many management or push settings to an individual device e Easy firmware updates the firmware update wizard simplifies device updates and scheduling e Simple status the dashboard with logging and group views enables rapid assessment of your environment s status e Consolidated install install the complete vSpace Management Center via one installer in under 10 minutes e Comprehensive logging system events are continually logged to aid in troubleshooting and to confirm actions e Delegated Administration supports two levels of management for view only and edit capable access and can be easily configured via Active Directory LDAP This user manual provides a comprehensive guide to the features offered by vSpace Management Center as well as a detailed explanation of their functions From remotely updating device firmware to backing up critical information and settings this document will walk you through each step of using vSpace Management Center s powerful administrative toolset Page 4 of 31 NComputing 2 0 Installation and Registration This section of the guide will walk you through the installation and registration process for vSpace Management Center Keep in mind that this document assumes the user has already acquired both the vSpace Management Center installation software and a number of licenses appropriate for their environment For the latest NComputing software version please visit the NComputing
5. Online View Edit Configuration n400 20001044 10 4 8 137 Online View Edit Configuration Items per page Page 9 of 31 NComputing 4 2 Advanced Search Advanced search options By clicking Advanced Search at the top left of the Subnet Any Manage Devices screen you gain access to the Group Any Advanced Search Options menu From here you can search for devices by specifying a number of details nen eee Model Any including Subnet and Device Group or specific device Name Serial Number information such as Device Model Name Serial User MAC Address Number MAC address or even the name of the user currently logged in to the device Search 4 3 Remove Reset Store Profile Apply Profile Manage Devices Advanced search Remove Reset Store Profile Apply Profile Along the top right section of the Manage Devices screen are four buttons that will allow you to perform common management functions Select one or more devices by clicking the checkbox to the left of the devices in question and then click on the desired function Remove Remove the selected device s from vSpace Management Center See section Section 7 1 Adding a Device to vSpace Management Center if you wish to link the device s with vSpace Management Center again in the future Note that you will only be able to remove devices that show up as being offline If no devices are currently offline the Remove button will be grey
6. Version 3 0 12 NComputing vSpace Management Center Dashboard Device Management Group Management Settings Group Management gt Add Edit Group gt Define Group Properties Select Management Servers Select Devices All Management Servers Selected management servers 0 Select Mngt Servers m IP Address Hostname OS Type Operating System Status Group s Summary 10 4 8 23 VMC qa local Server Windows Online Add management servers If you wish to include Management Servers in your Group you may do so at this stage Click the check box next to the Server s you wish to add and click Add Management Servers Click Next when you are satisfied with your selections Welcome vmcadmin Sign out Version 3 0 12 NComputing vSpace Management Center Dashboard Device Management Group Management Settings Group Management gt Add Edit Group gt Define Group Properties Add Edit Group Summary Select Devices 0 Devices Selected View Devices Add more Devices 0 Management Servers Selected View Management Servers Add more Management Servers Select Mngt Servers summary Add Edit Group Summary Once you have finished selecting Devices and or Servers for your Group you will be presented with a summary of the Group Note that even at this stage in the group creation process you are still free to go back and add or remove devices and servers as needed To complete the group creation process
7. can be enabled or disabled by checking the box at the top of each section labeled with Edit Settings If this section is unchecked for a specific profile the local data in the device will be preserved and not affected by the profile Page 11 of 31 NComputing For example in the image below the Keyboard settings will not be associated with the profile since the Edit Settings box is not checked Manage and Apply Profiles Select Devices Keyboard R p a Edit settings General XenDesktop Date Time Display Audio Firmware update Summary Proceed through the wizard to configure or skip each setting screen The last screen shows a summary of the settings and has the Apply button When you click the Apply button the settings in the profile will be pushed to all of the devices that you associated it with Note that you can also store and apply profiles from the Manage Devices screen by using an existing device s settings as a template see section 7 3 Configuring devices using device profiles View Edit Configuration Select Devi ice Summary Network Device settings profile summary General Devices 1 Edit XenDesktop Network obtain an IP address automatically Edit Date Time General auto discover vSpace Management Center server Edit services site not defined i Date Time time server us pool ntp org Edit Keyboard Display Audio 1280 x 1024 32 bpp audio is enabled Edi
8. ERE 9 AA NE DEVICES ar A E AA N 9 VAC SOC a E E E O 10 4 3 Remove Reset Store Profile Apply Profile seesssseseenseseenesrersssreresrresesrrresrrerssrrreserressrrresreereserresene 10 AA NEW EGIL Conner GOs ri 11 4 5Manage and DOI FON CS ssirseisiorsiarseenn ranae E 11 Kopdar FIN E ee RE 13 LO Group Manda ement aerasi base nem eusanseaauedorcneddeaiatasudabanendeadonauiteiestiecatesas 15 SA Browse PUSTINE GrOUDS sceri EE 15 perda Ed O OUD eo a E E A E 16 0 SE e A S E entetentaniniehes 18 61 Manae FIA E sese E E 18 BZ UET AAMINI U a OM eE E 19 eS COMIC OTSA UU CIC AU Oenes Oa 20 6 4 Management Server AGIMIMISUPAUIOM seuraicsrsrersareniyia iniia a 21 65 Regrann and LICENS IFS cercos itia eE S sa cneeseacesesne sesame aaeees 22 7 0 Common Usage ScenarioS ssesseseessessessesressrssrssessesseesesseesreseeseesersresresrestesresseereosroreoseeressesseeseeseeseoe 24 7 1 Adding an N series device to vSpace Management Center ssessessrerereessreesrrrssressrersrrresresseerseees 24 7 2 Configuring vSpace Management Center with Active Directory ccccccsssecccesseccceesceeeauseceseeneees 25 7 3 Configuring devices using device profiles esssssssssessresesreresrrrssrrrresrrerssreressrerssreresrreessrereserereseerese 26 7 4 Adding a new vSpace Management Center server to your vSpace Management Center Zone 27 DOT OUDE SN INE ene a S A 29 9 0 Support and Additional ReSOuUrCeS seeseseserenesrererereresrererer
9. NComputing vSpace Management Center for the N series Welcome vmcadmin Sign out Version 3 0 12 NComputing vSpace Management Center Dashboard Device Management Group Management Settings Dashboard gt Dashboard Log Activity Expor Advanced Search Event Type Name IP Address Description Timestamp Terminal client activity Management Server VMC ga_local 10 4 8 23 Device mcn400 20001044 updated its Wed Jun 27 09 53 45 PDT 2012 configuration Terminal client activity Management Server VMC ga_local 10 4 8 23 Device mcn400 20001313 updated its Wed Jun 27 09 46 14 PDT 2012 configuration Terminal client activity Management Server VMC ga_local 10 4 8 23 Device mcn400 20001313 updated its Wed Jun 27 09 38 54 PDT 2012 configuration Terminal client activity Management Server VMC qa_local 10 4 8 23 Device mcn400 20001232 updated its Wed Jun 27 09 34 19 PDT 2012 configuration Terminal client activity Management Server VMC ga local 10 4 8 23 Device mcn400 20001010 updated its Wed Jun 27 09 23 54 PDT 2012 configuration Items per page 5 1 5 of 395 Older gt Oldest gt User Manual NComputing Important Notices Please note that reproduction of this User Manual in whole or in part without express written permission from NComputing is not permitted NComputing reserves the right to make improvements and or changes to this User Manual and to the products programs and or specifications described herei
10. Port NOTE If you already have a vSpace Management Center Zone comprised of multiple vSpace Management Center servers you ll need to join the master server within that Zone The master server is flagged as such in the server list at the bottom of the Management Server Administration screen on all servers within the Zone as seen below 3 From the server you elected to join accept the join request which should now appear at the bottom of the Management Server Administration screen This completes the process and creates a vSpace Management Center Zone Hostname IP Address Operating System Group s Status Zone status VMC qa local 10 4 8 23 Windows Online Master Accept All Reject All Page 27 of 31 eS NComputing NComputing vSpace Management Center User Manual rev06 27 12 2 Joining a Zone during Installation In addition to joining from the Settings module you can also perform this task automatically when you install vSpace Management Center This option is available to you as part of the installer ie Space Management Center Ee x vSpace Management Center Setup Wizard fe Space Management Center mie x Select Installation Folder Computing The installer will guide you through the steps required to install ySpace Management Center on your computer Computing The installer will install ySpace Management Center to the following folder To install in this folder click Next To install to a different f
11. Settings Dashboard gt Manage Devices Manage and Apply Profiles Update Firmware The Device Management module of vSpace Management Center allows administrators to remotely configure their devices create and manage device profiles and push firmware updates This section of the manual will outline each of these functions in detail 4 1 Manage Devices The Manage Devices screen presents the user with a list of each of the devices that they currently have linked with vSspace Management Center From this screen you can perform basic administrative tasks such as applying or storing profiles resetting devices and verifying device information such as Device Name IP address Serial Numbers Firmware versions and Device Model Welcome vmcadmin Sign out Version 3 0 12 NComputing vSpace Management Center Dashboard Device Management Group Management Settings Device Management gt Manage Devices gt Manage Devices Advanced search Remove Reset Store Profile Apply Profile Device Name Serial Version IP Address Subnet Profile Group s n400 20001345 10 4 8 118 Offline View Edit Configuration n400 20001319 10 4 8 133 Online View Edit Configuration n400 20001287 10 4 8 136 Online View Edit Configuration n400 20001232 10 4 8 132 Online View Edit Configuration N400 20001313 20001313 10 4 8 131 Online View Edit Configuration n400 20001019 10 4 8 134 Online View Edit Configuration n400 20001010 10 4 8 135
12. Step 2 Step 3 Device Model Device Name IP Address Serial Number Subnet Groups N400 N400 20001334 10 0 30 114 20001334 10 0 30 0 View Configuration N500 N500 20001194 192 168 4 132 20001194 192 168 4 0 View Configuration 2 Select the device whose profile you wish to store by checking the checkbox to its left 3 Click the Store Profile button to the top right of the screen to proceed through the profile storing dialog Welcome vmcadmin Sign out Version 3 0 12 Manage Devices Manage and Apply Profiles Update Firmware 4 Optional You can review and make alterations to the profile you have just created from the Manage and Apply Profiles screen within the Device Management module Manage Devices Advanced search Remove Reset Store Profile Step 5 Step 6 Device Model Device Name IP Address Serial Number Subnet Groups N400 N400 20001334 10 0 30 114 20001334 10 0 30 0 View Configuration N500 N500 20001194 192 168 4132 20001194 192 168 4 0 View Configuration 5 From the Manage Devices screen select the device s you wish to push your new profile using the checkboxes as in step 2 6 Once you are satisfied with your selection click the Apply Profile button to apply your new profile to the selected device s Page 26 of 31 NComputing 7 4 Adding a new vSpace Management Center server to your vSpace Management Center Zone A group of vSpace Management Center s
13. and inactive Reset Reset the selected device s NOTE Be sure to verify whether the device is currently in use as this will immediately interrupt the user s session and restart the device similar to powering off the device and powering it back on Store Profile Store the configuration options currently in use by this device as a profile that can later be applied to any device of the same model Apply Profile Select from a list of currently stored device profiles and apply that profile to the selected device s NOTE Be sure to verify whether the device is currently in use as this will immediately interrupt the user s session Page 10 of 31 NComputing 4 4 View Edit Configuration To the far right of each device entry you will find a link called View Edit Configuration Clicking this button will bring up an interface that allows you to view and make changes to the device you selected These options will vary by device model The interface for making these changes is similar to the interface for creating and editing profiles per the following section The only difference is that when you are in the View Edit Configuration screens the data in the fields for the specific device will be pre populated 4 5 Manage and Apply Profiles The Manage and Apply Profiles screen allows you to create view or edit device profiles A profile is common set of configurations for a particular device type in your environment When you crea
14. dit Group gt Define Group Properties Select Devices Advanced search All Devices Selected devices 0 Select Mngt Servers Device Name Serial MAC Address Group s Summary N400 n400 20001345 10 4 8 0 00 0f e0 26 c6 a8 Group 1 Group 2 N400 n400 20001319 10 4 8 0 00 0f e0 26 c6 8e Group 1 Group 2 N400 n400 20001287 10 4 8 0 00 0f e0 26 c6 6e Sales Group 1 Group 2 N400 n400 20001232 10 4 8 0 00 0f e0 26 c6 37 Sales Group 1 Group 2 N400 N400 20001313 20001313 10 4 8 0 00 0f e0 26 c6 88 Sales Group 1 Group 1 Group 2 N400 n400 20001019 10 4 8 0 00 0f e0 26 b7 11 Group 1 Group 2 N400 n400 20001010 10 4 8 0 00 0f e0 26 b7 08 Sales Group 1 Group 2 N400 n400 20001044 10 4 8 0 00 0f e0 26 b7 2a Group 2 Items per page 10 Add devices Next click the checkbox next to the device s you wish to include in your group Click the Add Devices button to the bottom left of the screen to add these to your group You can view the currently selected Devices by clicking the Selected Devices tab at the top of the screen and return to the All Virtual Devices tab to add additional devices if desired Page 16 of 31 NComputing NComputing vSpace Management Center User Manual rev06 27 12 2 NOTE You can search for Devices with specific characteristics by using the Advanced Search function at the top right of the screen Once you are done selecting devices click the Next button Welcome vmcadmin Sign out
15. en and navigate to the file s location within Windows All currently stored firmware builds are displayed in a list at the bottom of the screen Page 18 of 31 NComputing 6 2 User Administration The User Administration screen allows you to create and configure custom user accounts with varying access to vSpace Management Center servers in the event that you do not wish to use Active Directory or a generic LDAP directory service for centralized authentication Welcome vmcadmin Sign out NComputing vSpace Management Center cinemas Dashboard Device Management Group Management Settings Help Settings gt User Administration gt User Administration Add New User Usemame vmcadmin Yes i Remove vmcuser No i Remove Existing user accounts are displayed at the bottom of the screen To add a new user click the Add New User button to the right of the screen Add User Enter the required account information into cae the fields provided and select whether the Name user is to be given admin rights If enabled Email Recovery Email they will have full administrative control over Password vSpace Management Center servers and their Confirm Password associated devices If unchecked they will en connect as guests with view only privileges re Once you are satisfied with the information entered press the Save button to complete the process The associated user will then be able access you
16. eresuerensreresuenersreresuerersreresusnorsrerenunrerereresunnes 31 9 1Dischimers and Legal FTOl MAU OU isniccdcdanossecssnosedutersosicetsosseetenesanossanietabedinadtesonee N 31 Page 3 of 31 NComputing 1 0 vSpace Management Center Overview For organizations deploying the NComputing N series thin clients for Citrix HDX vSpace Management Center provides a highly scalable flexible and easy to use single point of device management With its web based console IT administrators can manage their N series devices from anywhere anytime vSpace Management Center helps organize a deployment whether it is a single site or multiple sites and makes it easy to perform management tasks remotely including firmware updates configuration changes device resets and more By allowing administrators to access and manage all N series devices from a single location regardless of the size or number of deployment sites vSpace Management Center dramatically reduces the administrative overhead needed to maintain and control their environment Key Features and Attributes e Centralized access an entire N series deployment from a single console e Scalable manage 100 1000 or 10 000 devices across multiple networks and locations e Simple easy to install and use with a flexible web based user interface e Profile based configuration assign devices to common profiles for scalable management of device settings e 1 1 or l many management use profiles for
17. ervers working together to manage your NComputing deployment is referred to as a management zone or simply zone In this scenario we ll discuss the task of adding additional vSpace Management Center servers to your zone as well as outline some of the benefits that multiple servers can offer administrators vSpace Management Center servers will automatically join each other to form a management zone if they are within the same subnet and the Management Server Auto Acceptance feature is enabled If the Auto Acceptance feature is not enabled or differing subnets separate your vSpace Management Center servers use the following steps to manually join them together Joining a Zone from within vSpace Management Center Welcome vmcadmin Sign out NComputing vSpace Management Center Version 3 0 12 Dashboard Device Management Group Management Settings Dashboard gt Manage Firmware User Administration Configure Authentication Management Server Administration Registration and Licensing 1 Open the Management Server Administration section of the Settings module within vSpace Management Center Join management zone 2 Inthe Join management zone field Specify a Master management server to join its management a zone enter the IP address or fully qualified domain name of the vSpace Hostname IP Management Center server you wish to join in the Host field with the appropriate port 1284 by default Connect
18. existing Zone Page 28 of 31 NComputing 8 0 Troubleshooting Error There is a problem with this Windows Installer package Both Java and Apache Server are required for vSpace Management Center to function properly If you There is a problem with this Windows Installer package 4 program run as part of the setup did not finish as expected Contact your support personnel or package vendor encounter this error during installation check to make sure that you have successfully installed both of these components and try again For your convenience installers for both of these products are included as part of the Default vSpace Management Center installation method Error Authentication failed computing If you receive this error while attempting to log in to the vSpace Management Center vSpace Management Center user interface check that Authentication failed you are using the correct credentials and try again Also oo check that your caps lock and num lock settings are not Pnad interfering with the correct entry of your User ID and Password My device doesn t show up in vSpace Management Center Make sure that you ve added the device to vSspace Management Center Note that this doesn t necessarily happen automatically Refer to Section 7 1 Adding a Device to vSpace Management Center within this document for detailed instructions For information on configuring your DHCP server to automatical
19. have already been joined and servers that are awaiting approval to join If this screen is viewed from the master server you can accept or reject server applications from this list You can also view the Management Zone ID from this section of the screen which is unique to each zone Servers in management zone Management zone ID a242e54b 5e2b 4fbd aa49 b907e8841c8d Hostname IP Address Operating System Group s Status Zone status VMC qa local 10 4 8 23 Windows Online Master Accept All Reject All 6 5 Registration and Licensing The Registration and Licensing screen provides you with a summary of your current vSpace Management Center licensing status and lets you add license keys The initial registration process consists of filling out the Contact Information section of this screen and then adding a license key as outlined below Welcome vmcadmin Sign out NComputing vSpace Management Center ee aa Dashboard Device Management Group Management Settings Settings gt Registration and Licensing gt Registration and Licensing After entering or editing your contact information add your vSpace Management Center license key by clicking Add and follow the prompts on the next screen Contact Information Current Status Name John Rippen Registration status Not registered Company NComputing Inc Online device limit 100 Address 250 Hemsted Dr Devices online 7 Country United States of America In compliance Yes
20. he user manual includes several common usage scenarios that demonstrate the use of vSpace Management Center to perform some common administrative tasks such as selecting and pushing firmware updates to multiple devices simultaneously configuring devices using profiles and backing up vSpace Management Center server files 7 1 Adding an N series device to vSpace Management Center In this scenario we ll go over the task of linking NComputing N series devices to vSpace Management Center so that they can be remotely managed using the vSspace Management Center toolset 1 Enter the Settings Menu from your N series device and click the Device Tab Receiver Display Audio Network Date Time Keyboard Device Firmware Management Server Device info Search for updates z Enabled SN 20001318 thats MAC 00 0f e0 26 c6 8d o Update from URL Firmware 0 1 8 l re Pal Reset certificates a Status CONNECTED 10 4 0 169 ftp 1 1 1 1 file tgz Computing 2 By setting Discovery to Enabled default setting your N series device will automatically join any vSpace Management Center server within its subnet 3 Optional If there is no vSpace Management Center server within your device s subnet or you wish to manually enter the vSpace Management Center server s location you may do so by disabling Discovery and entering the IP address or Fully Qualified Domain Name in the Services field Note You can also configure your DHCP Server to automa
21. indows Master Accept All Reject All Under the Management Server Properties section Management Server Properties of this screen you can decide whether new Automatically accept management servers V management servers automatically join your Event log limit number of events current server s vSpace Management Center zone Event log limit time period One month or whether they must be allowed to do so via a manual acceptance You can also set the limit for events in your event log within a certain timeframe The Join management zone section of the screen Join management zone allows you to manually join an existing vspace Specify a Master management Server to join its management Management Center zone by connecting to a server ere within that zone If this is the first time a connection Hostname IP between vSpace Management Center servers has occurred within your domain a new zone will be a Connect created automatically and your servers will enter a master slave relationship based on the order in which they were joined In a scenario where server B joins server A server A becomes the master In other words the joining server becomes the slave and the server it joins becomes the master Page 21 of 31 NComputing NComputing vSpace Management Center User Manual rev06 27 12 2 Lastly the bottom of the screen displays a list of servers within the current server s zone This list includes servers that
22. local vSpace Management Center user accounts you create within the User Administration section of the Settings module If enabled you are given the choice between Active Directory integration or LDAP Use the fields provided to enter the name and location of your domain controller Then enter the user credentials of a valid domain admin account Once done press the Save button to the bottom right of the screen NOTE The username and password are only used to verify a successful connection with Active Directory generic LDAP directory service Page 20 of 31 6 4 Management Server Administration The Management Server Administration screen allows administrators to control how multiple vSpace Management Center servers relate to one another and sets logging parameters Welcome vmcadmin Sign out Version 3 0 12 NComputing vSpace Management Center Dashboard Device Management Group Management Settings Settings gt Management Server Administration gt Management Server Administration Management Server Properties Join management zone Automatically accept management servers v Specify a Master management server to join its management zone Event log limit number of events Hostname IP Event log limit time period One month Port Connect Servers in management zone Management zone ID a242e54b 5e2b 4fbd aa49 b907e8841c8d Hostname IP Address Operating System Group s Zone status VMC qa local 10 4 8 23 W
23. ly link NComputing devices to vSpace Management Center review the following Knowledge Base article http www ncomputing com kb Configuring DHCP for Automatic N series Configuration 338 html Also be sure that your firewall and network security resources are configured to allow vSpace Management Center to communicate with devices in your environment For detailed information on Firewall and Antivirus configuration for NComputing products review the following Knowledge Base article http www ncomputing com kb Configuring Firewall and Antivirus for NComputing Products 63 html Page 29 of 31 NComputing Management Server Connection Status Offline vSpace Management Center Management Server is unavailable Please try again later or contact administrator An offline status can be an indication that the NC Management Server service is not currently running on the h ost syste m VMC Web Console Version 3 0 10 CMF Protocol Version 3 0 10 16184 To check the status of the Management Server service CMF Connector Version 3 0 10 16182 open the Services window under Start gt Administrative Tools on the host system or simply run services msc Managemen Server en IS from the start menu Once opened search for NC noes ee Management Server Back to login page HTTP Status 500 Error An HTTP Status 500 error can usually be resolved by HTTP Status 500 simply clearing your browser s cache This erro
24. n at any time without notice Information contained in this document may have been obtained from internal testing or from a third party NComputing shall not be liable for any direct indirect special incidental or consequential damages in connection with the use of this material The latest version of this User Manual can be downloaded from the Documentation page in the Support section of the NComputing website at www ncomputing com The NComputing software products described in this user manual are protected by numerous granted and pending U S and international patents Page 2 of 31 NComputing TABLE OF CONTENTS OO a ENOCE e a E E E A E N 2 1 0 vSpace Management Center Overview cccscccseccseecseccsetcsecousceusceusceuscesscessceseceseceseceseceseeseeeseesaeenes 4 ZO meallann REE a O ier N E E E N 5 De W ORN a Oea E E E ER 5 RoE IO a EA A teeny tes unaided veuwaete ean rine tae 6 2 3 Starting VSpace Management Center ccccssecsseccseccseccseccseccseccseccsecceecaeeeeeseecesseseseussessceseeesseeses 6 3 0 vSpace Management Center Dashboard cccccccsssccccessececeesececeesecceeeuseceeausececeeueceeeeusecessuaecesseneceesenes 7 ol WIS INAS A Ul OE B Ii agea ase cecciiee sey se ceac se ectirs ona ceea nice tise uececoedniuatlossuiacaeeueiceaeievcouseerueestucmsseaceenctertes 7 5 2 INe Dashboard SUMMA y eccencasteotssocsennntcaceaeaiactincs E E 8 OS PEN e A A ene 8 4 0 Device Management serrr EEEE A N
25. ng the navigation bar along the top of the screen you can access each of the management modules This section will outline each of the functions available to you from this screen NComputing vSpace Management Center Dashboard Device Management Group Management Settings Dashboard gt Dashboard 7 Online Log Activity or Event Terminal client activity Terminal client activity Terminal client activity Terminal client activity Terminal client activity Items per page 5 Type Management Server Management Server Management Server Management Server Management Server 3 1 The Navigation Bar Name VMC ga_local VMC qa local VMC qa_local VMC ga_local VMC qa_local IP Address 10 4 8 23 10 4 8 23 10 4 6 23 10 4 8 23 10 4 8 23 Description Device mcn400 20001044 updated its configuration Device mcn400 20001313 updated its configuration Device mcn400 20001313 updated its configuration Device mcn400 20001232 updated its configuration Device mcn400 20001010 updated its configuration Welcome vmcadmin Sign out Version 3 0 12 Advanced Search Timestamp Wed Jun 27 09 53 45 PDT 2012 Wed Jun 27 09 46 14 PDT 2012 Wed Jun 27 09 38 54 PDT 2012 Wed Jun 27 09 34 19 PDT 2012 Wed Jun 27 09 23 54 PDT 2012 1 5 of 395 Older gt Oldest gt The Navigation Bar is your primary means of navigating between vSpace Management Center s various module
26. nly Information may be changed or updated without notice NComputing reserves the right to make improvements and or changes in the products programs and or specifications described herein anytime without notice All NComputing software is subject to NComputing intellectual property rights and may be used only in conjunction with Genuine NComputing hardware and in accordance to the NComputing End User Licensing agreement and Terms of Use www ncomputing com 2003 2012 NComputing Inc All rights reserved NComputing and Numo are registered trademarks of NComputing Inc USA VESA is a trademark of Video Electronics Standards Association Kensington is a trademark of ACCO World Corporation All other trademarks are the property of their respective owners Page 31 of 31
27. older enter it below or click Browse Folder C Program Files x86 NComputing ySpace Management Center Browse This will install all necessary components Dita lnetalation including Java Tomcat and vSpace IV Install YSpace Management Center Web Interface Disk Cost Management Center r r IV Install Java Runtime Environment IV Install Apache Tomcat This will allow you to choose which I Install NComputing Management Services Advanced Installation components to install o l Connect to an existing management domain Host IP address Cancel lt Back Next gt Cancel lt Back i N i During the installation process select the Advanced Installation option In the dialog that follows check the option titled Connect to an existing management zone Enter the the IP address of the vSpace Management Center server you wish to join and proceed with installation Your new vSpace Management Center server will automatically join with your existing Zone once the installation process is complete Joining a Zone from Windows Lastly you can use the CMFconnect utility included with vSpace Management Center to join your server to a Zone 1 From the Windows Start menu click on vSpace Management Center as you would to launch the management interface 2 Click the CMFconnect utility to launch the connection dialog and proceed as directed through the utility to join your vSpace Management Center to an
28. onfiguration Terminal client activity Management Server VMC ga_local 10 4 8 23 Device mcn400 20001313 updated its Wed Jun 27 09 38 54 PDT 2012 configuration Terminal client activity Management Server VMC qa_local 10 4 6 23 Device mcn400 20001232 updated its Wed Jun 27 09 34 19 PDT 2012 configuration Terminal client activity Management Server VMC ga_local 10 4 6 23 Device mcn400 20001010 updated its Wed Jun 27 09 23 54 PDT 2012 configuration Items per page 5 1 5 of 395 Older gt Oldest gt Advanced search options Date Range The Advanced Search Options menu allows you to search for activities Activity Type by time and date activity type keyword search and by a singular or Select one Keywords range search Once you have entered the criteria you wish to search Singular or range search by by press the Search button to begin your search Select one Search Export the data on this screen as a You can export search results to HTML XLS or CSV file formats using HTML document the Export button located to the top left of the Log Activity section XLS file CSV file Cancel Export the Data Page 8 of 31 e NComputing NComputing vSpace Management Center User Manual rev06 27 12 2 4 0 Device Management Welcome vmcadmin Sign out Version 3 0 12 NComputing vSpace Management Center Dashboard Device Management Group Management
29. ord Save 6 Supply the Username and Password of a user account with access to your Active Directory server in the LDAP Username and Password fields and then press the Save button to the bottom right of the screen 7 Lastly Using Active Directory Users and Computers on your AD server create two new user groups with the group names you selected in step 5 vSpace Management Center will convey the appropriate privileges to members of these groups Users read only Admins read edit Page 25 of 31 ne f Seat ala tars Ne N comp uting i NComputing vSpace Management Center User Manual rev06 27 12 2 amp 7 3 Configuring devices using device profiles In this scenario we ll describe the process of creating managing and pushing device profiles to your NComputing devices A device profile can be created from scratch or imported from any device in your deployment For the purpose of this scenario we ll import a profile save it as a preset and then push that profile out to additional devices To do so follow these steps Welcome vmcadmin Sign out Version 3 0 12 NComputing vSpace Management Center Dashboard Device Management Group Management Settings Dashboard gt Manage Devices Manage and Apply Profiles Update Firmware 1 From the Device Management module within vSpace Management Center open the Manage Devices screen Manage Devices Advanced search Remove Reset Apply Profile
30. r may A GTE Exception report present itself in certain rare cases including when the browser cache is not clea red after anew ve rsion of VMC RE enaee The server encountered an internal error that prevented it from fulfilling this request exception is installed as outlined in the installation section of this manual Page 30 of 31 NComputing NComputing vSpace Management Center User Manual rev06 27 12 2 9 0 Support and Additional Resources Welcome vmcadmin Sign out Version 3 0 12 NComputing vSpace Management Center Dashboard Device Management Group Management Settings Help Dashboard gt Support Knowledge Base Community The Help module of the Navigation bar can direct you to several of NComputing s support resources These resources are outlined below NComputing Technical Support To request Technical Support for NComputing products please visit the NComputing Support page at http www ncomputing com su NComputing Knowledge Base For additional technical documentation solutions and how toe s visit http www ncomputing com kb NComputing Community Forums For access to community driven solutions discussions and other resources visit http community ncomputing com 9 1 Disclaimers and Legal Information Information contained in this document may have been obtained from internal testing or from a third party This information is for informational purposes o
31. r vSpace Management Center server s using these credentials You can return to the User Administration screen at any time to modify these settings NOTE If authentication to vSpace Management Center is configured for use with Active Directory or a generic LDAP directory then most of the options within the User Administration screen will be disabled to prevent them from conflicting with domain permissions Page 19 of 31 NComputing 6 3 Configure Authentication The Configure Authentication screen allows administrators to choose how users can authenticate to vSpace Management Center either through using Active Directory or another vendors generic LDAP based directory service This allows multiple levels of administrative access ranging from view only privileges within vSpace Management Center servers to full editing permissions Welcome vmcadmin Sign out NComputing vSpace Management Center Version 3 0 12 Dashboard Device Management Group Management Settings Settings gt Configure Authentication gt Configure Authentication v Enable LDAP authentication Connection Type Active Directory LDAP Server Base Distinguished Name Admin group User group LDAP Usemame LDAP Password Firstly select whether or not you wish for vSpace Management Center to use Active Directory ora generic LDAP based directory service By unchecking the Enable Authentication box vSpace Management Center will rely on the
32. rsion Last Upgrade Devices The last firmware update was 1 0 2 1 8 completed on Jun 26 2012 03 40 PM Details Update devices to 1 0 1 release The next scheduled update will occur on Jun 27 2012 05 07 PM Details To begin a firmware update select the firmware version from the list provided for the device model in question and then press Next To upload new firmware versions for your devices refer to 6 1 Manage Firmware Welcome vmcadmin Sign out Version 3 0 12 NComputing vSpace Management Center Dashboard Device Management Group Management Settings Device Management gt Update Firmware gt Update Firmware Select Firmware Select devices to update Select Devices Schedule Update N400 n400 20001345 00 0f e0 26 c6 a8 10 4 8 0 Summary N400 n400 20001319 00 0f e0 26 c6 8e 10 4 8 0 N400 n400 20001287 00 0f e0 26 c6 6e 10 4 8 0 N400 n400 20001232 00 0f e0 26 c6 37 10 4 8 0 N400 N400 20001313 20001313 00 0f 0 26 c6 88 10 4 8 0 N400 n400 20001019 00 0f e0 26 b7 11 10 4 8 0 N400 n400 20001010 00 0f e0 26 b7 08 10 4 8 0 N400 n400 20001044 00 0f e0 26 b7 2a 10 4 8 0 Next Next select the devices you wish to push this firmware to and press Next Page 13 of 31 NComputing NComputing vSpace Management Center User Manual rev06 27 12 2 Welcome vmcadmin Sign out Version 3 0 12 NComputing vSpace Management Center Dashboard Device Managemen
33. s As seen below it offers access to Device Management Group Management vSpace Management Center Settings as well as the Help feature NComputing vSpace Management Center Welcome vmcadmin Sign out Version 3 0 12 Dashboard Device Management Group Management settings Dashboard gt Note the breadcrumb navigation feature to the bottom left of the Navigation Bar As you navigate deeper within vSspace Management Center this will track each step you have taken and give you the ability to step backwards through vSpace Management Center until you have returned to the Dashboard Page 7 of 31 NComputing 3 2 The Dashboard Summary The Dashboard Summary provides at a glance information on the connection status of your access devices 4 Online 1 Online 6 Offline 3 3 Log Activity The Log Activity section of the dashboard presents a detailed breakdown of recent server and device activity You can search for specific log information through the use of the Advanced Search button located at the top right of the activity list Log Activity Export Advanced Search Event Type Name IP Address Description Timestamp Terminal client activity Management Server VMC ga_local 10 4 8 23 Device mcn400 20001044 updated its Wed Jun 27 09 53 45 PDT 2012 configuration Terminal client activity Management Server VMC qa_local 10 4 6 23 Device mcn400 20001313 updated its Wed Jun 27 09 46 14 PDT 2012 c
34. software download site at http www ncomputing com softwaredownload 2 1 Software Installation The begin installation run the vspace Management Center installation vSpace Management Center Installer msi and proceed as directed through the installation process ie y Space Management Center jor x vSpace Management Center Setup Wizard Computing The installer will guide you through the steps required to install vSpace Management Center on your computer This will install all necessary components including Java Tomcat and vSpace Management Center This will allow you to choose which components to install Advanced Installation Cancel fe ySpace Management Center Select Installation Folder Computing click Next To install to a different folder enter it below or click Browse Folder C Program Files x86 NComputing vS pace Management Centers Browse Disk Cost The installer will install vSpace Management Center to the following folder To install in this folder IV Install ySpace Management Center Web Interface Install Java Runtime Environment IV Install Apache Tomcat I Install NComputing Management Services I Connect to an existing management domain Host IP address Cancel lt Back i N fe vSpace Management Center Installing vSpace Management Center Computing vSpace Management Center is being installed Please wait You will be given the op
35. t Firmware update settings Keyboard English US US Pacific Edit i Firmware update ftp 10 4 8 6 1 0 2 tar gz Edit IMPORTANT Note that if at any time you overwrite a profile s setting in a particular device by either changing the setting manually via the local user interface on the N series device or by using the edit configuration function see 4 1 Manage Devices then that manually configured setting will no longer pull from the profile and the device will always use this manually overridden setting If you wish to revert the device to use the profile for that setting you must first remove the device from the profile edit profile deselect the device and apply the profile and then re attach it edit profile select the device and apply the profile Page 12 of 31 e NComputing NComputing vSpace Management Center User Manual rev06 27 12 2 4 6 Update Firmware The Update Firmware screen allows you to select from a list of currently available firmware versions and then push a selected version of firmware to one or more devices Welcome vmcadmin Sign out Version 3 0 12 NComputing vSpace Management Center Dashboard Device Management Group Management Settings Device Management gt Update Firmware gt Update Firmware Select Firmware Update Firmware Select Devices N400 Schedule Update Select devices and firmware for N400 View or edit scheduled updates Summary Show scheduled updates Ve
36. t Group Management Settings Device Management gt Update Firmware gt Update Firmware Select Firmware Updates are scheduled using Coordinated Universal Time UTC Please refer to the reference time below when scheduling updates across time zones Devices will be offline during the update process firmware update time depends on the speed of the network Select Devices connection from the device to the server hosting the firmware honda e Update now Summary Schedule update at UTC time Jun 27 2012 05 08 PM At this stage you ll be given the option to push the firmware immediately or schedule the update for a future date and time This is especially useful if you wish to perform the update later in the day when usage is at a minimum firmware updates will cause a device reboot and will disconnect users from their session Press Next when you have selected a time for the update Welcome vmcadmin Sign out Version 3 0 12 NComputing vSpace Management Center Dashboard Device Management Group Management Settings Device Management gt Update Firmware gt Update Firmware Select Firmware Update Summary Update to 1 0 1 Edit Select Devices Schedule Update Devices to update 0 Edit Update time Run update immediately Edit Elapsed time Run update immediately Edit UTC time Jun 27 2012 05 08 PM Status Notrunyet View Update firmware Lastly you will be presented wi
37. te a profile you can associate one or more devices to that profile and from that point on the devices will continue to be associated with the profile This means that if you later edit the profile settings all devices associated with that profile will be updated with the new settings as well This makes it very easy to manage common settings in a large number of devices simultaneously To begin choose whether you wish to create a new profile or work with a previously stored profile Welcome vmcadmin Sign out NComputing vSpace Management Center Version 3 0 12 Dashboard Device Management Group Management Settings Device Management gt Manage and Apply Profiles gt Manage and Apply Profiles Choose a profile option and then click Next to select devices and configure their settings e Create a new profile to be stored and applied to devices Device profile name Device type N400 Select an existing profile to be applied to devices Click Next and you will be taken to the profile wizard where on the first screen you can select edit the devices that will be associated with this profile Then step through each of the following screens to set the configuration for your profile Note that a profile does not need to include all the settings of the device For example you may wish to have some settings configured uniquely for each device and not set by the common profile To enable this each component of the profile
38. th a summary of the choices you have made including firmware version device to be updated the timing of the update and other details Once you are satisfied with the update plan press Update firmware to initiate the update Page 14 of 31 e NIC d m eae NA ERP J N a A 17 141939 NC O mp uting NComputing vSpace Management Center User Manual rev06 27 12 2 5 0 Group Management Welcome vmcadmin Sign out NComputing vSpace Management Center Version 3 0 12 Dashboard Device Management Group Management Settings Dashboard gt Browse Existing Groups Add Edit Group The Group Management module of vSpace Management Center allows administrators to create and maintain Device and Server Groups This allows administrators to create logical groupings that correspond to device models geographical locations or usage needs 5 1 Browse Existing Groups You can view all currently existing Groups by selecting Brows Existing Groups from the Group Management menu Welcome vmcadmin Sign out Version 3 0 12 NComputing vSpace Management Center Dashboard Device Management Group Management Settings Help Group Management gt Browse Existing Groups gt Groups Add New Group Group Name Node ID Node Type Node Name gt Sales Group 1 4 items Remove Edit gt Group 1 4 items Remove Edit gt Group 2 8 items Remove Edit Each group can be expanded to display a list of the individ
39. tically direct N series devices to a vSpace Management Center server Visit http www ncomputing com kb Configuring DHCP for Automatic N series Configuration 338 html for more details Page 24 of 31 NComputing 7 2 Configuring vSpace Management Center with Active Directory To help keep your account management centralized within your environment vSpace Management Center includes the option for users to authenticate to vSpace Management Center via Active Directory Welcome vmcadmin Sign out NComputing vSpace Management Center Version 3 0 12 Dashboard Device Management Group Management Settings Manage Firmware User Administration Configure Authentication Management Server Administration Registration and Licensing 1 From the Settings module navigate to the Configure Authentication screen 2 Check the box next to Enable LDAP Authentication and then select Active Directory from the Connection Type dropdown Configure Authentication 3 Enter the URL of your Active Z Enable LDAP authentication Directory server in the LDAP Connection Type ne Server field En a 4 Enter the name of your Domain in ane the Base Distinguished Name acces caveat field User group LDAP Usemame 5 Enter the admin and user group names you wish to use for vSpace Management Center administrators and users Default values are provided but you can use an alternate naming scheme if you desire LDAP Passw
40. tion to perform a Default or Advanced installation The Default method automatically installs all components necessary to run vSpace Management Center This includes Java and Apache Server The Advanced method gives you more control over which components are installed You will also have the option to automatically join your new server to an existing vSpace Management Center management zone if this is not the first management server you have installed in your environment Once you have selected your installation method proceed as directed through the installation process until you are notified that the process is complete At this point a system restart will be required Note Attempting to complete the installation process or run vSpace Management Center without the presence of Java and Apache Server will result in an error message See the troubleshooting section for more information Page 5 of 31 NComputing 2 2 Registration Each new install of vSpace Management Center includes a trial license for 30 days with up to 100 managed devices For information on adding license keys to your vSpace Management Center server review the Registration and Licensing section of this user manual 2 3 Starting vSpace Management Center Once you have successfully completed the installation process you can access the vSpace Management Center user interface by opening the vSpace Management Center folder in the Windows Start menu on
41. ual devices and management servers contained within that group You can remove individual members of the group by clicking Remove to the right of the list You can also remove or edit the entire group by clicking the Remove or Edit button to the right of the group name To create a new group click the Add New Group button at the top right of the screen Page 15 of 31 NComputing NComputing vSpace Management Center User Manual rev06 27 12 2 5 2 Add Edit Group To create a new Group select Add Edit Group from the Group Management menu Welcome vmcadmin Sign out Version 3 0 12 NComputing vSpace Management Center Dashboard Device Management Group Management Settings Group Management gt Add Edit Group gt Define G H rti A Define Group Properties Select Devices Group Properties Select Mngt Servers Group Name Summary Group Description Group Type Mixed Group Begin by defining the group you wish to create by selecting a Group Name and Description Lastly select whether the group will contain devices management servers or a combination of both a Mixed Group Once you click Next you ll be taken to a list of currently available Devices that you can select for inclusion in your new Group Welcome vmcadmin Sign out Version 3 0 12 NComputing vSpace Management Center Dashboard Device Management Group Management Settings Group Management gt Add E
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