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1. ONLINE ORDERING USER MANUAL Leader of the Pack revised 5 13 11 i buy USER MANUAL i buy is WOLF s business to business on line ordering solution i buy allows WOLF customers to browse our product catalog check pricing and availability and order products quickly and easily 24 7 Customers may also view orders track order status and print important documents including order confirmations and invoices any time of the day or night System Requirements Table of Contents Recommended Internet Browsers Microsoft Internet Explorer 6 0 or higher SIMI Oeni 2 Mozilla version 3 0 or higher e Selecting a Product Catalog 0 2 e Browsing the Catalog cccsssssseeeeseeees 3 Other Prerequisites Internet Settings 128 Bit SSL is supported e Searching the Catalog cccceeee 4 Javascript is enabled Creating an Order csceesesseseseeereseen 5 Pop up blockers are turned off E T PEE PE e Your Shopping Basket ccsee 6 e Reviewing an Orde r cccccccseeeesseeeeeenees 8 VE Nec oMmendallens e Placing an Ordel cseecesseeeseesseeees 9 Adobe Acrobat Reader free software High Speed Internet access e Creating and Saving Order Templates 10 e Accessing Documents 0cse 12 System Availability ASSISTANCE risen 13 Scheduled Downtime 7 00pm 8 30pm Saturdays e Frequently Asked Questions 14 o Troubleshooting
2. sccseeeseeesseeeeeeeees 21 Unscheduled Downtime e Glossary ene 22 In the rare instance of unscheduled system downtime we will notify you Support S When using i buy do not use ae the Back Button 1 800 234 9653 for Kitchen amp Bath Products 1 877 315 6669 for Building Products Doing so may cause errors and Monday through Friday between 8 00am and 5 00pm EST delay placement of your order PAGE 1 Signing On to i buy 1 Visit the WOLF website e www wolfleader com e Click the i buy Sign In logo 2 Enter your User ID amp Password e Provided by WOLF Credit Services e Select Log on First time users of i buy will be prompted to type in a new password Selecting a Product Catalog Your user name and password are associated with a specific online catalog 3 Itis very important that you choose the correct product catalog based on your log on If you do not choose the correct catalog and try to purchase an item you will receive an error message stating Sorry you selected the wrong catalog Please call our support line if you feel you have received this message in error If you have entered the incorrect catalog by mistake simply log off and log on to the correct catalog Note your sign on data below for future reference Building Products log on User Name Password Kitchen amp Bath log on User Name Password i buy USER MANUAL Alay a WOLF oboe W
3. Product Price Product Number Name 205529 236 B2400 West Wheat 314 00 USD 247060 236 B24 West Wheat 308 00 USD NOTE Search results are based on the product description in the WOLF computer system In some cases item descriptions have been abbreviated to conform to our system s character limitations The recommended way to search is by product code or item number as opposed to product description Use the symbol to widen your search if necessary PAGE 15 i buy USER MANUAL Frequently Asked Questions Creating an Order Can purchase different units of measure Yes when available the system will list the same product number with the units of measure available for purchase Please be mindful of the unit of measure which is SHOWN to the right of the quantity for each item PAL Pallet PCS Pieces CAR Carton EA Each BAG Bag BDL Bundle PAC Pack ROL Roll BF Board Foot FT Foot FT2 Square Foot PAA Pair UN Unit Overview Product Image Quantity Product Number Name 1202950 Same Product Number and Name are shown WOLF Forch Lios Wt a a 1202950 i xl Cheyenne 124p How do I remove items from my shopping basket Select the box shown below the trash can and hit Enter on your keyboard or click the UPDATE button This will delete the item from your shopping basket w Total LIST Price tem roduct Quantity Unit Description ES I I P Unit Price
4. SAP I ZJO x gyorg earch using a iy and lower case is For which items should the new requested delivery date be valid For New Items For All Items e the Total L For items of which the requested delivery date is the sam header date WEST Delivery Type Default Delivery Requested Delivery 11 10 2009 Mlease NOTE t consideration PAGE 8 PAGE 9 i buy USER MANUAL Placing your Order 5 At this point you can continue shopping or place your order 6 Confirm that you want to place the order 7 Once the order is placed you will receive email notification Continue Shopping Order 6 Microsoft Internet Explorer Eg Do you really want to send the order Awi Confirmation of receipt Thank you Your order was received and is being processed Order 3860361 from 10 18 2005 Your Reference Your PO number Creating an Order Template An order template may be created to save you time when placing an order for frequently ordered items You can create a Template from scratch or you can base it on an previous order Creating a NEW Template from scratch 1 Follow the steps for creating an order then go to your Shopping Basket 2 Use the Your Reference field to name the order template Example Palmerton Model A 3 Click on the Save as Template button 4 You will have the ability to review the template You may continue a
5. 10 1202945 PAL i WOLF Porch 1x3 1 8x12 Cheyenne 154 ol ee 11 075 68 USD IPAL i Can see my price before place the order Yes when you select Review Order you will see YOUR PRICE in the upper right corner 3 Mew Items i Update Cancel Save as Template How do I see what has been placed in my shopping basket Click on the following link within i buy WOLF l buy online ordering ji Transactions Catalog 1 Item s in your Shopping Basket PAGE 16 PAGE 17 i buy USER MANUAL Frequently Asked Questions Creating an Order What is a template and how can it save me time Creating a template allows you to save time on frequently ordered items Simply create a template with the items you use often and save it with a name that makes sense to you When its time to order again select the template from the Transactions tab and place your order Your Reference K YOUR TEMPLATE NAME _ Total LIST Price 11 607 00 USO Default Delivery Settings For tems Deliver To Kevin s Kitchens w Delivery Type Default Delivery Ww F ted Deli eal sewer 11 06 2009 Please NOTE this field defaults to current date Notes Item Product Quantty Unit Descnpton liic a taba ee 10 EA ee eee 20 484227 10 EA 225 BRWE 3052 5 Manch RA Pca peewee o 30 191483 3 EA o25 ACT W336 Sel Manch RA ee E 5 Mew Items i Update Cancel Save as Template i buy USER MANUAL Frequently Asked Questions Deliv
6. Date ae Notes Item Product Quantty Descnpton Avail on rou Erice Tour Unit Price E 329 90 USD 10 220931 1 EA 530 ACTV3626 Manch Cognac 1 11 20 2003 339 90 USO fa Dan 369 51 USD 20 E E ee 1 EA 530 ACPOL2184L Manch Cognac 0o dipte sans 2369 51 USD iy 1 EA If choose Jobsite Delivery how can I tell you where want the product shipped Please enter your jobsite delivery information in the notes section of the order a Motes Message Your Message To Us Your Jobsite Location Name Jobsite Address Here Jobsite Address Continued PAGE 18 i buy USER MANUAL Frequently Asked Questions Delivery Why do I get a pop up message when I change the requested delivery date Since you have selected a new requested delivery date the system needs to know e Would you like to change the requested delivery date for only the new items that were added to your shopping basket e Would you like to change the requested delivery date for all items in your basket MOST COMMON and RECOMMENDED e Would you like to change the requested delivery date for the items in your basket that had the previous requested delivery date This option allows you to have several requested delivery dates throughout your order For which items should the new requested delivery date be valid For Mew Items For All Items C For items of which the requested delivery date is the same as the header date REMEMBER The system looks at l
7. If you want certain items pick and choose by selecting the boxes shown by the line item blue arrow Click on the Shopping Basket button You can add more items from the order or search for new items by clicking on the product tab Follow the steps for Creating a Template from Scratch to complete and save your template My Transactions Catalog Transactions Document Type oe al Date Since Yesterday It Tour pna Referen Open 3860520 11 05 2009 Fa Open 2260519 11 05 2009 linda te Item Product Quantity Di Ele 240412 2 EA H m T los Ele 1 EA gt Add to Shopping Basket E Accessing your Templates You can access your templates two ways 1 From the main screen click on create a new order on the basis of an order template OR from the My Transactions tab at the top the screen recommended Use the drop down menu and select the template you want Use the drop down menus for Document Type and more and select the Go button Select the template you want from the list of templates Add the template items to your shopping basket and proceed with the order Accessing other Documents You may access other helpful documents under the Transactions tab by selecting to see Orders Invoices Credit Memos and Down Payments with your selected criteria such as Today Yesterday Since Last Week Since Last Year
8. Delivery ka F ted Deli aia SIVE 44 02 2009 Please MOTE this fii Notes 3 Item s in your Shopping Basket ing Basket In Process Your Refer Default Deliv Settings For Items Kim s Kitchens Deliver To Delivery Type Default Delivery Sais Pever 11 02 2003 Please NOTE this fii Motes 4 E 3 Item s in your Shopping Basket Shopping Basket In Process Your Reference Default Delivery Settings For Items Delive Kim s Kitchens Delivery Type Default Delivery vw F ted Deli as eee 11702 2009 Please NOTE this fii Motes PAGE 6 PAGE 7 i buy USER MANUAL Your Shopping Basket Continued 1 The total LIST price of the items in your basket is shown in the orange box This is not your final dealer cost You can change the quantity of the items by changing the number in the quantity field and choosing the update button This will automatically recalculate your total LIST price Pricing is shown for the total quantity in the line item as well as the price per unit To remove items in your Shopping Basket place a check mark in the garbage can box next to the item and select the update button You can also change the number of lines in the order by changing the New Items field and choosing the Update button If you would like to add additional items to your Shopping Basket at this time you may go back to the catalog to select ad
9. two main ways you can search for product e Do a SEARCH for the item you would like recommended e Browse the catalog items Welcome Welcome to i buy your 24 7 order place To begin browsing the catalog or to place links below If you need to locate specific an easy search within the Catalog or Pr have any questions please contact WOLF assistance Thank you for Crying WOLF Product Catalog Browse in the Produc Catalog My Transactions Catalo E Transaction in Process y Product Catalog Catalog Product Catalog You are in our product catalog Select a product category from the left area Quick Search gt Extended Search Kitchen amp Bath Cabinetry Palette Collection Product Catalog Quick Search P Extended Search Kitchen amp Bath Cabinetry Palette Callection i buy USER MANUAL Searching the Catalog Searching the catalog is the fastest way to locate items My Transactions Catalog Product Catalog 1 Enter a simple search term into the Quick Search field 2 You may also do an Extended Search Quick Search 3 Inthe Extended Search you can enter more specific information to locate an item P Extended Search 4 Search results are based on the product description in the WOLF computer system In some cases item descriptions have been abbreviated to conform to our system s character limitations e We recommend searching by p
10. AF Kew Lait pur e4petbed te find laser pricing WOL To Lipand Disiriutios Terrioy wendor lorems download marteong info Ditemi planed reat welll i ies att figa in below reach up and down Atlantic ooact Pouce POSALI inferunen Sere TOOLBOX mins PuMnOn dale Sepeember 27 P05 By Creag Wb Buni Mos a AccountManager SEE STE R te eee W LF i buy saw Eni deia on FOL aa ru mran i ing binat orl mi wrn br i 0 be aili Raber ml lee D w Pateword hk TT Lig l Addio Farris Leader of ihe Peck Select a product catalog Product Catalog Description BUILDING Building Products Catalog NOT for Kitchen amp Bath PRODUCTS KITCHEN AND BATH Kitchen and Bath Catalog NOT for Building Products NOTE Orders placed AFTER our published cut off times may be re dated for a subsequent delivery day Please review your Order Confirmation carefully for accurate delivery date information Building Products orders 12 00pm Eastern Standard Time Monday Friday Kitchen amp Bath orders 5 00pm Eastern Standard Time Monday Friday Select a product catalog Product Ca BUILOIMS PRODUCTS KITCHEN AND BATH Kitchen and Ba Produc PAGE 2 PAGE 3 i buy USER MANUAL Browsing the Catalog Accessing products in the catalog can be done several ways 1 Browse the catalog from the start page 2 You will be in the product catalog at this point and can begin your search 3 There are
11. ayed shows when your items ARE available red circle The available date takes into consideration product availability as well as your next scheduled delivery day NOTE The i buy system will automatically schedule your 5 items for delivery on the next possible delivery day for you The system looks at line items rather than the whole order If you want your order to ship complete you will need to Review all the Available On dates and note the LAST date shown for all your items then 5 Click the Continue Shopping button 6 Change the Requested Delivery Date to the last delivery date of the items in your order 7 WAIT FOR THE POP UP BOX Choose for all items and click OK You may now complete your order See Placing your Order i buy USER MANUAL SS os e Your Price eee a Your Price Your Unit Price o 11 03 2009 E 2 14 17 2009 EA 113 65 USD E oe eee erent Tour Price Tour Unit Price 20 USD 0 1105 2005 2 25 USD 4 cz 11 17 2009 11 17 2009 a 117 65 USD 1149 5 11em 4 Awail on 11 03 2009 Continue Shopping Order 3 Item s in your Shopping Basket Shopping Basket In Process Your Reference Default Delivery Settings For Items Delive Kim s Kitchens Delivery Type Default Delivery w R ted Deliver Aa EG SEINE 11702 2009 Please NOTE this fii Motes RTE PEO online ordering m http sapisp twosap two 50000
12. catalog and is not available for purchase online O Technical error descripion Sorry you selected the wrong catalog Please call our support line if you feel you have received this message in error You have logged on to a catalog not available to you using this user id Please log off and log on again and choose the correct catalog Remember if KB is in your user name you must log on to the Kitchen amp Bath catalog If BP is in your user name you must log on to the Building Products catalog Please note that if you are unable to locate an item that you would like to purchase on an order you may send a note to our Customer Service Representatives by using the Notes section of the order A Customer Service Representative will contact you to answer any questions you may have F ted Deli a F SOIwerY 11 10 2009 Please NOTE this field defaults to current date a Motes Message Your Message To Us PAGE 21 i buy USER MANUAL Glossary Catalog in this area of i buy you will be able to browse products by category search for specific items and add items to your shopping basket Credit memo documentation of a credit applied to your account Cut off time the deadline for placing an order to ensure it is delivered on your next delivery day Delivery Type the different methods of receiving your order e Default Delivery the delivery method that you assigned to your account profile If you have multipl
13. ct a Subject Message send reset Ext 2 My Details Contact Help Log off i buy User Manual How can we help you 1 i buy User Manual 2 Frequently Asked Questions 3 Glossary f Troubleshooting i buy USER MANUAL Frequently Asked Questions General Topics What are WOLF s cutoff times and what do they mean to me Order cut off times are necessary to meet load deadlines for order delivery Orders placed after cut off times may be subject to re dating Please review your order confirmation carefully to see your actual delivery date e Building Products 12 00 pm EST Monday Friday EST e Kitchen amp Bath Products 5 00 pm EST Monday Friday EST Are all the products sold by WOLF available via i buy Most sku d items are available for purchase via i buy and can be found in the i buy catalog Some special order items and product lines that are not sku based must be purchased through the WOLF Customer Service Department If you cannot locate an item in the i buy catalog please contact Customer Service Building Products 877 315 6669 Kitchen amp Bath Products 800 234 9653 WOLF received an error message What things should check Please refer to the Glossary Troubleshooting link to get additional information on the message you are receiving have additional questions how can I contact you Please use the Contact link to access additional information on how to con
14. dding items to the template or Save the template 5 Confirm that you want to save the template 6 Your template is saved in the system for future use 1 buy ery E 3 Item s in your Shopping Basket i buy USER MANUAL Search Results 3430 Products Found i g 4 Jun mr J 2 3 Item s in your Shopping Basket Your Reference Default Delivery Settings For Items Deliver To Kim s Kitchens Delivery Type Default Delivery ka F ted Deli Ana een 11 02 2009 Please NOTE this fii Motes a Have A Tapae Continue Shopping P Do vou reallyfiwant to save the order template Ok Cancel Confirmation of receipt Your order template is being saved in the system Order Template 680 from 05 10 2011 Your Reference YOUR TEMPLATE NAME Default Delivery Settings For Items Delivery Type Item Product Description Details 1202949 WOLF Porch 1x3 1 8x1i2 Cheyenne 154 pl i Deliver To Wolf Inter York PAGE 10 PAGE 11 i buy USER MANUAL Creating an Order Template Create a Template from a Previously Placed Order 1 Find the order you want to base your template on by clicking on the Transactions tab and choosing the criteria for your search Click on the file to open the item Choose the items from the order that you want to include in your template If you want all the items click the box in the header area red arrow
15. ditional items In addition if you know the Product Number of the item you would like to purchase you may enter it directly into your Shopping Basket with the quantity desired Total LIST Price Item Product Quantity 10 631300 z 20 18 4 1 30 247190 1 My Details Contact EA EA EA Snov rem ME EEES Description POD West Wheat W2430 Sel West Wheat PS CER SE West Wheat Description IPOD West Wheat W2d30 Sel West Wheat ISCERS6 West Wheat 5 New Items i Total LIST Price Unit Price 274 00 USD 437 00 USD LEA 374 00 USD 374 00 USD 1EA 377 00 USD 377 00 USD LEA Total L ice Unit Pric 274 00 USD 437 00 USD 1EA 374 00 USD 374 00 USD LEA 377 00 USD 377 00 USD LEA Unii Reviewing your Order 1 Before placing your order you must Review it by selecting the Review Order button e THIS IS A VERY IMPORTANT STEP IN YOUR ONLINE ORDERING PROCESS e When Reviewing your Order your basket will be updated to show revised delivery and pricing data Be sure to review care fully as you may need to make changes 2 The pricing information on this screen shows YOUR total price based on your multiplier 3 You will see the line items based on YOUR price 4 You will also see the availability of your selections on this screen In the example shown the items are not available on the date you requested 11 3 09 The second date displ
16. e delivery types associated with your account you will need to choose the appropriate type for your order e Standard Delivery Standard delivery to the main delivery location in your customer profile e Job Site Add Notes a delivery to a project site or location other than your standard delivery location Jobsite deliveries are subject to approval A specific delivery address must be provided in the NOTES section of the order Customer Service will contact you when the delivery location is approved Additional fees will be assessed for this service e Customer Pickup a pick up at your local WOLF cross dock distribution center warehouse Contact Customer Service if you don t know your closest local location e Common Carrier UPS a delivery that utilizes a third party carrier or service Customer Service will contact to you to verify the details of this option Additional fees will be assessed for this service i buy Catalog items that are available for purchase via i buy Products that are non sku d don t have a specific product number are not available via i buy List price the manufacturers published price from which your dealer price is derived Order template a saved order guide with frequently order product that can be opened updated and changed as necessary Placing an order directly from an order template saves valuable time Requested Delivery Date this is the date you would LIKE to hav
17. e your order delivered A Requested Delivery Date is not necessarily the date that you will receive your order Your final delivery date is based on product availability and your scheduled delivery days My Transactions in this area you will be able to review order history order templates invoices credit memos etc PAGE 22 i buy offers 24 7 online ordering to make doing business with WOLF easy Should you have questions or concerns while using this tool please contact WOLF Customer Service W LF Leader of the Pack Building Products 877 315 6669 Kitchen amp Bath Products 800 234 9653 WOLF revised 5 13 11
18. ery Can I change my ship to location Yes if you have multiple shipping locations on file with us you will be able to select a different ship to location by using the drop down button next to the Deliver To field Default Delivery Settings For tems Deliver Tao Any location that is not a regular delivery location for your company can be chosen by selecting the Job Site option if available NOTE An additional fee will be added to your order for a Job Site Delivery What are my delivery options when purchasing online The delivery and pick up options available to you can be seen by choosing the drop down menu under Delivery Type Note If you select a delivery type that is not available to you in your region you will receive an error message Please choose another delivery type to continue Please see the Glossary Troubleshooting section for clarification on delivery types If you need further information on what delivery types are available to you please contact Customer Service Why are there two dates when I review my order In the example shown below the customer has requested a delivery date of 11 9 09 however the material was not available to the customer until 11 20 09 The date available to you takes into consideration product availability as well as your next scheduled delivery day NOTE i buy will automatically schedule your items on the next possible delivery day for you Requested Delivery 11 03 2009
19. etc You may also see a History of your activity in the right hand pane of the screen mor I I a rrrn i buy USER MANUAL P Browse in the Product Catalog New Transaction P Create new Shopping Basket P Create new order on the basis of an order template hb Lh tA _ 1 _ if 1 4A BI Document Ordear we Type Transactions Order Templates t Type Order Templates Type ee hgt D ato Since Yesterday ID Type ID one Document Found Tour Transacton or Seen Date HAME OF 45 pe 14 03 2009 i A Add to Shopping Basket Print PAGE 12 PAGE 13 i buy USER MANUAL Assistance amp Troubleshooting Online assistance is available by clicking on the Contact button in the upper right corner of the screen 1 Use the Contact button to retrieve the appropriate WOLF phone numbers or to send an email for assistance 2 Use the Help button to view Frequently Asked Questions this User Manual or our Troubleshooting Glossary section You may also reference the following pages of this user manual 1 My Details Contact Help Log off CONTACT US Do you have a question comment or suggestion Please contact us at 1 800 234 9653 for Kitchen amp Bath Products 1 377 315 6669 for Building Products You may also email us using the form below A representative will usuall business day From cc About Sele
20. ine items rather than the whole order If you want your order to ship complete you will need to Review all the Available On dates and note the LAST date shown for all your items See page 8 of the manual Order Review Can I review my order before the actual order is placed Yes just select Review Order after items are placed in your shopping basket to see your pricing and the availability of product How do I make a change after reviewing my shopping basket Just select Continue Shopping to make any changes to the items in your shopping basket or to add any additional items to your basket Your Shopping Basket in Review Here you can order abe ods OF Onn SACO omg Brit r a Yini Ralerinioas YOUR PO HAME RUMBEF Ipping Costs i 000 USD Cefault Delkery Settings For Lims Cooliveny dude eee Ervina Kitchens Dowie ao a ptt at Pricer 1 aaay pigg ee eee eR 0 UGG a 5 Liris bi s POLI Mamnrh Cognac 1 ILo 009 PAGE 19 i buy USER MANUAL Frequently Asked Questions Confirmation amp Changes Will receive email notifications from you throughout the online ordering process Yes you may receive up to three emails from WOLF for each transaction e First message We are in receipt of your order but it has not yet been confirmed in our system e Second message Your order has been confirmed in our system e Third message Your order has been scheduled for delivery These emails will be directed to
21. profile If you have multiple deliv ery types associated with your account you will need to choose the appropriate type for your order e Standard Delivery Standard delivery to the main de livery location in your customer profile e Job Site Add Notes a delivery to a project site or location other than your standard delivery location Job site deliveries are subject to approval A specific deliv ery address must be provided in the NOTES section of the order Customer Service will contact you when the delivery location is approved Additional fees will be assessed for this service e Customer Pickup a pick up at your local WOLF cross dock distribution center warehouse Contact Customer Service if you don t know your closest local location e Common Carrier UPS a delivery that utilizes a third party carrier or service Customer Service will contact to you to verify the details of this option Additional fees will be assessed for this service 4 Enter the date you would like your order delivered in the Requested Delivery Date field i buy USER MANUAL 4 l buy online ordering ig 3 Item s in your Shopping Basket Search Results 3430 Products Found 1 2 3 4 El 5 Ei Overview Image Quantity Product Numb Oo EA 631300 2 Ej 3 Item s in your Shopping Basket Shoppi asket In Process Your Reference Default Delivery Settings For Items Deliver Ta Delivery Type Default
22. re available in multiple units of measure These items will have the same description and the same product number but different units of measure Be sure to choose the correct item based on the unit you would like to purchase Overview Image Quantity Product m li EA 631300 Ed f EA 184994 Fj i EA de Ta 236 BK4264 1 2 3 4 J Ei 3 a Select All Cancel Selection Add to Shopping Basket EW m f EA 242049 236 BK426d AL 4 Ne g 9 Overview Product Image Quantity Product Number Name 1202950 Same Product Number and Name are shown WOLF Porch 1x3 1202950 1 8x16 Cheyenne 154 pl WOLF Porch 1x3 rm ifs PAL 1202949 i 8x12 Cheyenne 154 pl WOLF Porch 1x3 m 2 Pcs 1202949 1 8x12 Cheyenne 154 pl Your Shopping Basket To view the items in your Shopping Basket click on the Shopping Basket link at the top of the screen Your Reference is a required field where you can identify the order with a purchase order number or other code for reference The order will not save without a reference number entered in this field Your Shopping Basket In Process automatically populates your company information from our computer system including the default delivery type and default delivery address You have the option of changing the delivery type and delivery location at this time e Default Delivery the delivery method that you as signed to your account
23. roduct code or item number as opposed to product description e Use the symbol to widen your search troduct Number Hame EXAMPLE If you want a Westbury Wheat Base 24 search like this 236 B24 This will result in a listing of 24 bases available in Westbury Wheat standard construction a listing of Kitchen amp Bath item codes is available on the e Toolbox Product Catalog E 1 Quick Search west wheat P Extended Search EXAMPLE If you want 1x3 WOLF Porch Decking in Chey enne search like this Cheyenne 1x3 This will result in a listing of all 1x3 product in Cheyenne Image Product Number 631300 184994 242190 3 PF Product Catalog Catalog d Return to Categories Search O For all the words O For any of the words Search Product Catalog S Quick Search weet wheat b24 Search Extended Search Product Name AY 236 BPPOD West Wheat B26 Pw2d30 Sel West Wheat 256 FOSCER SS West Wheat PAGE 4 PAGE 5 i buy USER MANUAL Creating an Order Once you locate the items you want you simply add them to your shopping basket 1 Enter the quantity of the items you would like to purchase 2 Add items to the Shopping Basket by selecting the photo of the shopping cart 3 You can also add to your Basket by placing a checkmark in the box next to the quantity and selecting the button that says Add to Shopping Basket 4 Some products a
24. tact us or call WOLF Customer Service Is the information relating to my online transactions subject to WOLF s Privacy Policy Yes the information related to your online transactions are subject to WOLF s Privacy Policy PAGE 14 i buy USER MANUAL Frequently Asked Questions Creating an Order How can I locate an item in the catalog You may browse the catalog by using selecting the categories you are interested in f Product Catalog Catalog Kitchen amp Bath Cabinetry Aristokratt Misc Accessories Birch Cherry Common Accessories Auvalon Manchester Cognac Standard Bases Vanities Accessories Select Ply Select Rouge Saddle vwheat Manchester Arch Radford Sutherland Wentworth Hickory Laminate Thermoafail Maple oak Rustic Birch Contractor s Choice Europa by Morcraft Hs Mm Walls Overview Quantty 1 es i 1 es fis Walls Product Image Product Number Name 225925 530 ACTOL3616 5 Manch Cognac 225929 220 ACTYVOL3636 Manch Cognac You could also use the search capabilities under Catalog tab to find the products that interest you f Product Catalog Catalog Quick Sear 236 be4 P Extended Search Kitchen amp Bath Cabinetry Palette Collection Search Results 8 Products Found 1 2 Hext Overview Image Quantty 1 EA ES 1 ea ES Products Per Page
25. the email address in your customer profile Can change or cancel an order online You cannot change or cancel an order online once it has been placed If changes are required please contact WOLF Customer Service NOTE Please refer to your order confirmation for the allotted time allowed for changes cancellations Confirmation amp Changes Will I be able to see orders that have placed with Customer Service by phone or fax Yes you will be able to view orders placed via the i buy system as well as orders placed via phone or fax Use the My Transactions link to begin your search Can I pay my invoices online Sure please contact us to ask about Account Manager or visit www wolfleader com for further information PAGE 20 i buy USER MANUAL Troubleshooting Below are screen shots of error messages you may encounter while using i buy Should you have an issue and don t see the solution below please contact WOLF Customer Service User authentication tailed dr User ID BPjackskd Password User ID and or Password was entered incorrectly G At least ane item is faulty check faulty items before continuing Go to first faulty item There is at least one item in your shopping basket that contains an error Please select the Go to first faulty item link to troubleshoot the item containing the error 20 S366 70 1 Oo Product 836670 was not found The product number used was not found in the

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