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Grandstream GXP2140 Manual

1. OM 24 Figure 5 GXP2160 Keyboard EE 25 Figure 6 Keypad MENU d 41 FUN Co SC asserts 69 Figure 8 Web GUI Phonebook Contacts AAA 71 gere ee RI m ids 71 FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 5 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 C istan Innovative IP Voice amp Video GUI INTERFACE EXAMPLES http www arandstream com products axp series general documents axp2140 2160 qui zi Screenshot of Login Page Screenshots of Status Pages Screenshots of Accounts Pages Screenshots of Settings Pages Screenshots of Network Pages Screenshots of Maintenance Pages Screenshots of Phonebook Pages Jo 0 SS Go N FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 6 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 G istan Innovative IP Voice amp Video GNU GPL INFORMATION GXP2140 GXP2160 firmware contains third party software licensed under the GNU General Public License GPL Grandstream uses software under the specific terms of the GPL Please see the GNU General Public License GPL for the exact terms and conditions of the license Grandstream GNU GPL related source code can be downloaded from Grandst
2. Phone Phone sub menu includes the following options e SIP Configures SIP Proxy Outbound Proxy SIP User ID SIP Auth ID SIP Password SIP Transport and Audio information to register SIP account on the phone e Call Features Configures call forward features for Forward All Forward Busy Forward No Answer and No Answer Timeout System System sub menu includes the following options e Network o IP Setting Selects IP mode DHCP Static IP PPPoE Configures PPPoE account ID and password Configures static IP address Netmask Gateway DNS Server 1 and DNS Server 2 o 802 1X Enables Disables 802 1X mode Configures 802 1x identity and MD5 password o Layer 2 QoS Configures 802 1Q VLAN Tag and priority value e Bluetooth Settings o Power Turns on off the Bluetooth feature o Start Scan Starts to scan other Bluetooth devices around the phone If found user could press Pair soft key and enter Pin code to pair to other Bluetooth devices o Discoverable Defines if the phone is discoverable by other Bluetooth devices o MAC Displays the MAC address of the phone Upgrade o Firmware Server FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 39 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GG nan Configures firmware server for upgrading the phone o Config Server Configures config server for provisioning the phone o Upgrade Via Specifies upgrade provisionin
3. 3 Tuesday The 3rd number indicates weekday 0 1 2 6 for Sun Mon Tues Sat Therefore this example is the DST which starts from the First Sunday of April to the 1st Sunday of November Configures the date display format on the LCD The following formats are supported e yyyy mm ad 2012 07 02 Date Display Format e mm dd yyyy 07 02 2012 e dd mm yyyy 02 07 2012 e dddd MMMM dd Friday October 12 e MMMM dd dddd October 12 Friday Configures the time display in 12 hour or 24 hour format on the LCD The Time Display Format MODE default setting is in 12 hour format Settings Web Service Configures to enable or disable weather update on the phone The Enable Weather Update default setting is Yes If set to No the weather information screen will not show Configures weather city code for the phone to look up the weather information The default setting is Automatic and the weather City Code information will be obtained based on the IP location of the phone if available Otherwise specify the self defined city code For example USCA0638 is the city code for Los Angeles CA United States Specifies the weather update interval in minutes The default value is Update Interval 15 minutes Specifies the degree unit for the weather information to display on the Degree Unit phone Configures to enable or disable currency update on the phone The Enable Currency Update default setting is Yes If set
4. Shows the status of the phone for registration status call features and etc using STATUS ICON l l icons as shown in the next table LINE STATUS _ ue Displays the name of the account that is in use INDICATOR The softkeys are context sensitive and will change depending on the status of the phone Typical functions assigned to softkeys are e SwitchSCR NEXTSCR Toggles between different idle screens For example for GXP2140 GXP2160 pressing SwitchSCHR will toggle among default idle screen weather information currency information and Grandstream Upcoming Events ForwardAIl Unconditionally forwards the phone line account 1 to another phone SOFTKEYS in Idle Screen e MissedCalls Shows up unanswered calls to this phone e Redial Redials the last dialed number when there is existed dialed call log Note If XML application is used for GXP2140 GXP2160 the softkey for XML application will show up in the default idle screen as configured The softkeys are context sensitive and will change depending on the call status of the phone Here are the main softkeys in call screen SOFTKEYS in Call e Redial Screen Redials the last dialed number after off hook when there is existed call log e Dial FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 19 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 E ten Innovative IP Voice amp Video Dials the call out after off h
5. andstream Innovative IP Voice amp Video Grandstream Networks Inc GXP2140 GXP2160 Enterprise IP Phone GXP2140 GXP2160 USER MANUAL www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 CAM Innovative IP Voice GXP2140 GXP2160 User Manual Index GUI INTERFACE EXAMPLES e aaa KEN NN ENN NK KNA KN NNN NN ENN NENNEN NN NNN 6 GNU GPL INFORMATION nnnm KN KN KN KN KN NN NNN KN KN EN EN Nanana 7 CHANGE LOG AA 8 FIRMWARE VERSION 1 0 0 1 7 ccccccececececcccececececececeeacscecececuauacauateneauauaeauaneneneaustsusnenectaustsusneneananaes 8 WELCOME AA 9 PRODUCT OVERVIEW c N NNN NNN NK NN NAKS KK GN ENG KENA NS NENNEN NR EN NN ENN NK NNN ENNEN 10 EEATUREHIGHTUIGHTeG nannan enana aAA PAA ARPA ALAALA A Lan nannan annann 10 GXP2140 GXP2160 TECHNICAL SPECIFICATIONS cc cc cccccccccecececececececececececececscucacacecacecacaeaeas 11 INSTALLATION eu NNN NNN NN NNN NENNEN NN NNN KEN NN ENN NNN NENNEN NN NNN REN NN KN NN KEN N NENNEN 14 EQUIPMENT PACKAGING cccccccecececececcccccecececececucuacauauececuauataustenecuataesuaueneeansestsneneauatstsusnsnentanars 14 CONNECTING YOUR PHONE uu ccccc cece aaa 14 GOB MODULE aa a a BA Gp a GN aba Naa AB UGE Ba ah GA 15 SAFETY COMDUIANCES aaa 16 WARRANTY ccccccccccecccccceccccececescececcaueceaueceacaueeauaneasaueceauecestanecuaneneauatestaneneauenesesuecesueneatsnecnsneneatsneass 16 GETTING TO
6. Auto Attended Transfer to Yes under Web GUI gt Seitings gt Call Features And then click Save and Apply on the bottom of the page Establish one call first During the call press TRAN key A new line will be brought up and the first call will be automatically placed on hold Dial the number and press SEND or to make a second call Once the number is entered a Transfer soft key will show If Transfer soft key is pressed instead of SEND or a blind transfer FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 31 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 G istan Innovative IP Voice amp Video will be performed gt Press TRAN key again The call will be transferred For Auto Attended Transfer after dialing out the number for the second call a Split soft key will show If the second call is not established yet ringing pressing Split will hang up the second call If the second call is established answered pressing Split will resume the second call and keep the first call on hold Note e To transfer calls across SIP domains SIP service providers must support transfer across SIP domains 5 WAY CONFERENCING GXP2140 GXP2160 can host up to 5 way conference call with other parties PCMU PCMA e Initiate a conference call Establish calls with 2 or more parties respectively While 1 call is active the other call will be put on hold with it
7. IDXESIHHDICCNEMCRNOMO TORTE 68 WEATHER OPDAT c n 68 PUBLIC MODE E 69 EDITING CONTACTS AND CLICK te 70 eennlzeicgre1 uie 73 BLUETOOTH 73 TURNING BLUETOOTH ON OR OFF 73 PAIRING GXP2140 GXP2160 WITH A BLUETOOTH DEWCE seen 73 CONNECTING TO A BLUETOOTH EARPHONE eieiei aaa 74 DT ON AND ge 74 UNPAIRING AND DISCONNECTING A BLUETOOTH DEVICE ssne 74 diri cil 74 UPGRADING AND PROVISIONING eere 75 UPGRADE VIA KEYPAD MENU tentent tentent tette ttti 75 UPGRAGE VIA WEB GU 75 NO LOCAL TFTPIHTTP SERVER iem di oet pm d pretia 76 CONFIGURATION FILE DOWNLOAD essent tnnt ttn tnnt tente tentent 76 RESTORE FACTORY DEFAULT SETTINGS 78 EXPERIENCING THE GXP2140 GXP2160 79 FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 3 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 G istan Innovative IP Voice amp Video Table of Tables GXP2140 GXP2160 User Manual Table 1 GXP2140 GXP2160 EEATURESINAGLANGCE nennen nnne nsn nnns 10 Table 2 GXP2140 GXP2160 COMPARISON GUIDE 10 Table 3 GXP2140 TECHNICAL SPECIFICATIONS nennen nnne nsn nine 11 Table 4 GXP2160 TECHNICAL SPECIFICATIONS nennen nen nnnnn nnn nsns 12 Table 5 GXP2140
8. Password Local Phonebook Contacts Local Group Ring Tone Broadsoft Phonebook Ring Volume LDAP Directory Active LCD Brightness Instant Messages Idle LCD Brightness Messages g Voice Malls Display Language Do Not Disturb Star Key Lock Preference Sounds Appearance Time Settings IP Settins 802 1X SIP Layer 2 QoS Call Features Power Start Scan Network Discoverable Bluetooth MAC Upgrade Factory Functions UCM Detect Factory Reset Firmware Server Reboot Config Server Upgrade via Start Provision Diagnostic Mode Audio Loopback LCD on off LCD Diagnostic Figure 6 Keypad MENU Flow FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 41 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 G istan Innovative IP Voice amp Video CONFIGURATION VIA WEB BROWSER The GXP2140 GXP2160 embedded Web server responds to HTTP HTTPS GET POST requests Embedded HTML pages allow a user to configure the IP phone through a Web browser such as Microsoft s IE Mozilla Firefox and Google Chrome To access the Web GUI 1 Connect the computer to the same network as the phone 2 Make sure the phone is turned on and shows its IP address You may check the IP address by pressing Up arrow button when phone is at idle state 3 Open a Web browser on your computer 4 Enter the phone s IP
9. The incoming call will not be accepted or the call will directly go into voicemail DURING A PHONE CALL CALL WAITING CALL HOLD e Hold Place a call on hold by pressing the HOLD button The active LINE key will blink in green FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 30 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 G istan Innovative IP Voice amp Video e Resume Resume call by pressing the blinking LINE key e Multiple calls Automatically place active call on hold or switch between calls by pressing the LINE key Call waiting tone stutter tone will be audible on new incoming call during the active call MUTE During an active call press the MUTE button to mute unmute the microphone The LCD will show the Mute icon on the top of screen when the call is muted CALL TRANSFER GXP2140 GXP2160 supports Blind Transfer Attended Transfer and Auto Attended Transfer e Blind Transfer gt gt During the first active call press TRAN key and dial the number to transfer to Press SEND key or to complete transfer of active call e Attended Transfer gt gt gt gt During the first active call press LINE key The first call will be put on hold Enter the number for the second call in the new line and establish the call Press TRAN key Press the other LINE key which is on hold to transfer the call e Auto Attended Transfer oet
10. the GXP2200EXT board will stay in idle Press and hold the Left button for 3 to 5 seconds to check the version information and status Figure 1 GXP2140 Back View with GXP2200EXT The GXP2200EXT board can be configured via the web GUI of the GXP2140 connected After successfully configured press Left or Right button on the GXP2200EXT board and users could browse all the MPK s status in different pages For more information on installing connecting and configuring the GXP2200EXT board with GXP2140 please refer to the GXP2200EXT board user manual http www grandstream com support SAFETY COMPLIANCES The GXP2140 GXP2160 phone complies with FCC CE and various safety standards The GXP2140 GXP2160 power adapter is compliant with the UL standard Use the universal power adapter provided with the GXP2140 GXP2160 package only The manufacturer s warranty does not cover damages to the phone caused by unsupported power adapters WARRANTY FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 16 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 144 0 1245 808299 G istan Innovative IP Voice amp Video If the GXP2140 GXP2160 phone was purchased from a reseller please contact the company where the phone was purchased for replacement repair or refund If the phone was purchased directly from Grandstream contact the Grandstream Support for a RMA Return Materials Authorization number before the product is retu
11. Call screen icon Handset volume is decreasing Ringtone Volume Down E Call screen icon The volume of ringtone is decreasing Ringtone Volume Up EN 2 Call screen icon The volume of ringtone is increasing Ringtone Volume Up Call screen icon The volume of ringtone is increasing Ringtone Volume Down o Call screen icon The volume of ringtone is decreasing VOC status 5 Call screen icon OFF VOC is off ON VOC is on USING THE KEYPAD Message Waiting Indicator Line keys Soft keys Menu OK key Message Standard keypad Navigation keys Send Volume Speaker Figure 4 GXP2140 Keyboard FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 24 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 G sen Innovative IP Voice amp Video Message Waiting Indicator Message Contacts Transfer Conference Hold Headset Mute Standard Keypad Navigation keys Send Volume Speaker Figure 5 GXP2160 Keyboard Table 10 GXP2140 GXP2160 Keypad Buttons Contacts Press to view and edit contact information Cu Hold Press to put call on hold or resume the call Mute Press to mute or unmute the call Headset Press to switch to headset mode SB Message Press to view voicemail messages 22 Transfer Press to transfer call Conference Press to conference call Speaker Send Redial Volume Up Navigation key In idle sc
12. Display Enable sending DTMF via Speed Dial Disable DND Button Enable Idle Mute Disable Transfer In call dial number on pressing transfer key Auto Attended Transfer Do Not Escape as 23 in SIP URI Click To Dial Feature Call History Flash Writing Write Timeout Call History Flash Writing Max Unsaved Log GG nan is No Disables Direct IP Call The default setting is No When set to Yes users can dial an IP address under the same LAN VPN segment by entering the last octet in the IP address To dial quick IP call off hook the phone and dial XXX X is 0 9 and XXX 255 phone will make direct IP call to aaa bbb ccc XXX where aaa bbb ccc comes from the local IP address REGARDLESS of subnet mask XX or X are also valid so leading O is not required but OK No SIP server is required to make quick IP call The default setting is No Disables the Conference function The default setting is No When it s set to Yes the DTMF digits entered during the call will not display The default setting is No Enables Multi Purpose Key to send DTMF during the call The default setting is No If set to Yes the DND button will not set the phone to DND The default setting is No If this feature is enabled MUTE key will take effect in idle state and future incoming call will be answered with mute Disables the Transfer function The default setting is No Configures the number for the phone to dial as
13. Fax 44 0 1245 808299 G istan Innovative IP Voice amp Video e 192 168 0 2 dial 3 and 03 and 003 results in the same call call 192 168 0 3 Note e The will represent colon in direct IP call rather than SEND key as in normal phone call e f you have a SIP server configured direct IP call still works If you are using STUN direct IP call will also use STUN e Configure the User Random Port to No when completing direct IP calls ANSWERING PHONE CALLS RECEIVING CALLS e Single incoming call Phone rings with selected ring tone The corresponding LINE key will flash in red Answer call by taking handset off hook or using Speaker Headset or pressing the flashing LINE key e Multiple incoming calls When another call comes in while having an active call the phone will produce a Call Waiting tone stutter tone The other LINE key will flash in red Answer the incoming call by pressing the flashing LINE key The current active call will be put on hold automatically DO NOT DISTURB Do Not Disturb can be enabled disabled from phone s LCD by following the steps below e Press the Menu button and select Preference using navigation keys e Press Menu button again to get into Preference options e When Do Not Disturb is highlighted press Left Right key to disable enable DND e Press Save soft key to save the change When Do Not Disturb feature is turned on the DND icon will appear on the top of the LCD
14. G istan Innovative IP Voice 4 Video Asterisk server 8500 could be used Account x Network Settings This parameter controls how the Search Appliance looks up IP addresses for hostnames There are four modes A Record SRV NATPTR SRV Use Configured IP The default setting is A Record If the user wishes to locate the server by DNS SRV the user may select SRV or NATPTR SRV If Use DNS Mode Configured IP is selected please fill in the three fields below e Primary IP The primary IP address where the phone sends DNS query to e Backup IP 1 e Backup IP 2 This parameter configures whether the NAT traversal mechanism is activated Users could select the mechanism from No STUN Keep Alive UPnP Auto or VPN If set to STUN and STUN server is configured the phone will route according to the STUN server If NAT type is Full Cone Restricted Cone or NAT Traversal Port Restricted Cone the phone will try to use public IP addresses and port number in all the SIP amp SDP messages The phone will send empty SDP packet to the SIP server periodically to keep the NAT port open if it is configured to be Keep Alive Configure this to be No if an outbound proxy is used STUN cannot be used if the detected NAT is symmetric NAT A SIP Extension to notify the SIP server that the phone is behind a Proxy Require NAT Firewall Do not configure this parameter unless this feature is supported on the SIP server Account x gt SIP
15. GXP2160 EQUIPMENT PACKAGING nnne nnne 14 Table 6 GXP2140 GXP2160 CONNEC TORS ma irent XY REV GN NANANA ANA IS Peu 14 Table 7 GXP2200EXT PACK AGUNG EE 15 Tables LOD DISPLAY EI SINT E 19 Table 9 GXP2140 GXP2160 LCD ICONS nn snnna nnn rss nai nni n naa nnn nis 21 Table 10 GXP2140 GXP2160 Keypad Buttons 25 Table GALE FEATURE o E 35 Table 12 CONFIGURATION MENU 1 nn nnsssai sinis sss aa sn sess ssa sss nis 37 Table 13 Status Page Definitions llsseeeessssessssssessssssesssseeeen nennen nenne nnnnn nnn nnn ann snas nnns 43 Tale EE et ae TI o m m 44 Table 15 Settings Page Definitions AA 52 Table 16 Network Page Definitions llsseeessssesssssseesseeeenenennnne nennen nnnm nn nnn annes nn nnns nnns 60 Table 17 Maitainance Page Definitions nennen nnne nnnm nnns nans naar rss ains 62 Table 18 Phonebook Page Definitions nennen nnne nennen nnn nnn nnns 65 Table of Figures GXP2140 GXP2160 User Manual FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 4 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 G sen Innovative IP Voice amp Video Figure 1 GXP2140 Back View with GXP2200EXT 11 1a 16 Figure 2 GXP2140 Idle Screen MR m 18 Figure 3 GXP2160 Idle Gcreen nnne nnne nnne nnn nns nn ninh nri na nnn rss nna nnns 18 gie cao CP 2A ING VO AN EK
16. KNOW GXP2140 GXP2160 enne 17 IDLE GCHEEN aa 18 USING THEKENWDAD anaE nAAL A ALAE LPRA A APARLE ADAADA ADAADA ADAE nan nananet 24 MAKING PHONE CAUSE 26 HANDSET SPEAKER AND HEADSET MODE hene nennen nenne rn ien serrer nre s nas 26 MULTIPLE SIP ACCOUNT S AND UNE 26 COMPLE TING CAT 26 MAKING CALLS USING IDADDHEGGES 29 ANSWERING PHONE CALLS Uu Ja 30 RECEIVING CAT 30 DO NOT DISTURB ZR anran ARPA R PAAPAA DAADAA Dannan na 30 DURING A PHONE CAL 30 CALL WAITING GALL Let MEN 30 rt E hp EE 31 CALL TRANSFER cccccccccccecececcccceccccececsnsuscecenueusnsusaeaeuetsnsusneaeatausnsustsaeteusnsnsusaenueusususnsueeensnsnens 31 FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 2 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 A Innovative IP Voice amp Video VAY CONFERENCING 32 VOICE MESSAGES MESSAGE WAITING INDICATOR 34 SHARED CALL APPEARANCE SCA sssset ttti 34 s INIIDIIM O 35 KERNISCH Eege 36 CONFIGURATION VIAKENPAD eterne ttti 37 CONFIGURATION VIA WEB BROWSER tentent treten 42 sue cm 42 EE 43 ACCOUNTS PAGE DEFINITIONS ttti 44 SETTINGS PAGE DEFINITIONS ssssrt tette 52 NETWORK PAGE DEEINTTIONS a tt eeeeeettttttttrrrrrrnrennn eneee e eeeeeeeterrererrrraas 60 MAINTENANCE PAGE DEFINITIONS tnr 62 PHONEBOOK PAGE DEFINITIONS ttti 65
17. Mask when static IP is used for IPv4 Enter the Default Gateway when static IP is used for IPv4 Enter the DNS Server 1 when static IP is used for IPv4 Enter the DNS Server 2 when static IP is used for IPv4 Enter the Preferred DNS Server for IPv4 Allows users to configure the appropriate network settings on the phone to obtain IPv6 address Users could select Auto configured or Statically configured for the IPv6 address type Enter the static IPv6 address when Full Static is used in Statically configured IPv6 address type Enter the IPv6 prefix length when Full Static is used in Statically configured IPv6 address type Enter the IPv6 Prefix 64 bits when Prefix Static is used in Statically configured IPv6 address type Enter the DNS Server 1 for IPv6 Enter the DNS Server 2 for IPv6 Enter the Preferred DNS Server for IPv6 Network gt Advanced Settings 802 1X mode 802 1X Identity MD5 Password 802 1X CA Certificate FIRMWARE VERSION 1 0 0 17 Allows the user to enable disable 802 1X mode on the phone The default value is disabled To enable 802 1X mode this field should be set to EAP MD5 Enter the Identity for the 802 1X mode Enter the MD5 Password for the 802 1X mode Upload 802 1X CA certificate to the phone or delete existed 802 1X CA certificate from the phone GXP2140 GXP2160 USER MANUAL Page 61 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 8
18. PHONE Handset Port Headset Port USB Port LAN Port PC Port EXT Port Power Jack Table 6 GXP2140 GXP2160 CONNECTORS RJ9 handset connector port RJ9 headset connector port supporting EHS with Plantronics headset USB devices can be connected via the USB port For example you can connect a USB flash drive to save captured pictures or use a USB keyboard or mouse for the web browser 10 100 1000Mbps RJ 45 port connecting to Ethernet 10 100 1000Mbps RJ 45 port connecting to PC RJ11 connector port to connect the GXP2200EXT Board GXP2140 12V DC Power connector port To set up the GXP2140 GXP2160 follow the steps below 1 Attach the phone stand or wall mount to the back of the phone where there are slots 2 Connect the handset and main phone case with the phone cord Connect the LAN port of the phone to the RJ45 socket of a hub switch or a router LAN side of the router using the Ethernet cable 4 Connect the 12V DC output plug to the power jack on the phone plug the power adapter into an electrical outlet If PoE switch is used in step 3 this step could be skipped FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 14 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GG nan 5 The LCD will display provisioning or firmware upgrade information Before continuing please wait for the date time display to show up 6 Using the keypad configuration menu or phone s emb
19. Press MENU button on keypad to select OK Once the agent completely signs in the agent will be brought back to the main screen SignOut Press this button to sign out of the call queue Press MENU button on keypad to select OK This will be displayed once the agent is signed in to the call queue Table 9 GXP2140 GXP2160 LCD ICONS Network Status OFF Network connection is up ON Network connection is down DND Status OFF Do Not Disturb disabled ON Do Not Disturb enabled Call Forward All Status OFF Call Forward All feature disabled ON Call Forward All feature enabled Call Forward Busy Status OFF Call Forward Busy feature disabled ON Call Forward Busy feature enabled GXP2140 GXP2160 USER MANUAL Page 21 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GG nan Innovative IP Voice 4 Video Call Forward No Answer Status OFF Call Forward No Answer feature disabled ON Call Forward No Answer feature enabled Call Forward Busy and Call Forward No Answer Status OFF Call Forward All and Call Forward No Answer feature disabled ON Call Forward All and Call Forward No Answer feature enabled Missed Call Status OFF No missed call ON New missed call Handset Status OFF Handset is not in use ON Handset is in use Headset Status OFF Headset is not in use ON Headset is in use Microphone MUTE Status OFF No muted ON Muted Blue
20. Tone l pitch sounds Dial Tone Message Waitin g g Syntax f1 val f2 val c 0n1 0ff1 on2 off2 on3 off3 Ring Back Tone Frequencies are in Hz and cadence on and off are in 10ms Call Waiting Tone l l A l l l l Busv T ON is the period of ringing On time in ms while OFF is the period of usy Tone R a T silence In order to set a continuous ring OFF should be zero Otherwise eorder Tone it will ring ON ms and a pause of OFF ms and then repeat the pattern Up to three cadences are supported Configures the call waiting tone gain to adjust call waiting tone volume The default setting is Low Settings gt Audio Control When headset is connected to the phone users could use the HEADSET button in Default Mode or Toggle Headset Speaker Call Waiting Tone Gain e Default Mode When the phone is in idle press HEADSET button to off hook the phone and make calls by using headset Headset icon will display on the screen in dialing talking status When there is an incoming call press HEADSET button to pick up the call using headset When there is an active call using headset press HEADSET button to hang up the call Headset Key Mode When Speaker Handset is being used in dialing talking status press HEADSET button to switch to headset Press it again to hang up the call Or press speaker Handset to switch back to the previous mode e Toggle Headst Speaker When the phone is in idle pres
21. Valid range is 10 to 100 where 0 is off and 100 is the brightest Default value is 30 Configures the backlight to be on or off when there is missed call Settings gt Date and Time NTP Server Allow DHCP Option 42 Override NTP Server Time Zone Self Defined Time Zone FIRMWARE VERSION 1 0 0 17 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Defines the URL or IP address of the NTP server The phone may obtain the date and time from the server Defines whether DHCP Option 42 should override NTP server or not When enabled DHCP Option 42 will override the NTP server if it s set up on the LAN The default setting is Yes Configures the date time used on the phone according to the specified time zone This parameter allows the users to define their own time zone The syntax is std offset dst offset start time end time Default is set to MTZ 6MDT 5 M4 1 0 M11 1 0 MTZ 6MDT 5 This indicates a time zone with 6 hours offset with 1 hour ahead when daylight saving which is U S central time If it is positive if the local time zone is west of the Prime Meridian A K A International or Greenwich Meridian and negative if it is east M4 1 0 M11 1 0 The 1st number indicates Month 1 2 3 12 for Jan Feb Dec The 2nd number indicates the nth iteration of the weekday 1st Sunday GXP2140 GXP2160 USER MANUAL Page 56 of 79 G istan Innovative IP Voice 4 Video
22. an incoming call designated for the SCA group all of the members of the group will be notified of an incoming call and will be able to answer the call from the phone with the SCA extension registered All the users that belong to the same SCA group will be notified by visual indicator when a user seizes the line and places an outgoing call and all the users of this group will not be able to seize the line until the line goes back to an idle state or when the call is placed on hold with the exception of when multiple call appearances are enabled on the server side In the middle of the conversation there are two types of hold Public Hold and Private Hold When a member of the group places the call on public hold the other users of the SCA group will be notified of this by the red flashing button and they will be able to resume the call from their phone by pressing the line button However if this call is placed on private hold no other member of the SCA group will be able to resume that call To enable shared call appearance the user would need to register the shared line account on the phone FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 34 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GG nan In addition they would need to navigate to Settings gt Programmable Keys on the web UI and set the line key mode as Shared Line If the user requires more shared call appearances t
23. device ID Select the device ID and press Pair soft key to pair them Then a Pincode Input window will prompt up User may enter the Pin code and press OK soft key to start pairing CONNECTING TO A BLUETOOTH EARPHONE After successfully paired the GXP2140 GXP2160 will show Paired behind the Bluetooth device ID in the scan list Highlight the device ID and press Connect soft key to connect Once connected the GXP2140 GXP2160 will show Connected behind the Bluetooth device ID in the scan list BT ON AND BT OFF After successfully connected the GXP2140 GXP2160 will show BT OFF soft key on call screen Pressing the BT OFF soft key it will change to BT ON and the Bluetooth will be turn off When BT OFF soft key appears the Bluetooth is in use and user could answer the incoming call via Bluetooth UNPAIRING AND DISCONNECTING A BLUETOOTH DEVICE In the Bluetooth settings highlight the Bluetooth device ID and press Disconnect Unpair soft key to disconnect unpair the Bluetooth device EHS HEADSET The GXP2140 GXP2160 supports normal RJ11 headset and Plantronics EHS headset To use Plantronics EHS headset go to the GXP2140 GXP2160 web GUI gt Settings gt Audio Control Headset Type Select Plantronics EHS and reboot the phone to take effect 1 Connect EHS Headset Plantronics to GXP2140 GXP2160 Insert headset connector into the RJ11 headset port on the back of GXP2140 GXP2160 C en
24. do not require reboot DEFINITIONS This section describes the options in the phone s Web GUI As mentioned you can log in as an administrator or an end user FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 42 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 andstream Innovative IP Voice amp Video e Status Displays the Account status Network status and System Info of the phone e Account To configure the SIP account e Settings To configure call features multicast paging ring tone audio control LCD display date and time Web services XML applications programmable keys and etc e Network To configure network settings e Maintenance To configure web access upgrading and provisioning syslog language settings TR 069 security and etc e Phonebook To manage Phonebook and LDAP STATUS PAGE DEFINITIONS Table 13 Status Page Definitions Status gt Account Status Account x Account index SIP User ID Displays the configured SIP User ID SIP Server Displays the configured SIP Server address SIP Registration Displays SIP registration status YES NO Status gt Network Status Global unique ID of device in HEX format The MAC address will be used for MAC Address provisioning and can be found on the label coming with original box and on the label located on the back of the device IP Setting DHCP Static IP or PPPoE IPv4 Address The IP
25. ip address Phone s IP Address e phonenumberz 1234 The number for the phone to dial out e accountzO FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 70 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Andstream The account index for the phone to make call The index is 0 for account 1 1 for account 2 2 for account 3 and etc e passwordzadmin The admin login password of phone s Web GUI GH Status Accounts Settings Network Maintenance Phonebook f Version 1 0 0 3 F honebook Co ntacts Contacts Group Management All groups 7 Phonebook _FirstName LastName Phone Number CS Aice Lee s007 Ge White 1039 Broadsoft Add Contact Delete All Contacts Copyright Grandstream Networks Inc 2013 All Rights Reserved Click to dial from Add contacts Click to call this Edit contact available lines contact from the phone Figure 8 Web GUI Phonebook gt Contacts Click to Dial Account First Available Dial Number 1088 LINE1 LINE2 LINES LINE4 Figure 9 Click to Dial SAVING THE CONFIGURATION CHANGES FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 71 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 G ina Innovative IP Voice 4 Video After users makes changes to the configuration press the Save button will save but not apply the changes unt
26. is similar to the BLF option but in this case the PBX collects the information from the phones and sends it out in one single notify message PBX server has to support this feature e Speed Dial via active account Similar to Speed Dial but it will dial based on the current active account For example if the phone is offhook and account 2 is active it will call the configured Speed Dial number using account 2 e Dial DTMF Enter a series of DTMF digits in the Value field to be dialed during the call Enable MPK Sending DTMF has to be set to Yes first e Voice Mail Select Account and enter the Voice Mail access number in the Value field e Call Return The last answered calls can be dialed out by using Call Return The Value field should be left blank Also this option is not binding to the account and the call will be returned based on the account with the last answered call e Transfer FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 58 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GG nan Innovative IP Voice 4 Video Select Account and enter the number in the Value field to be transferred blind transfer during the call e Call Park Select Account and enter the call park extension in the Value field to park pick up the call e Intercom Select Account and enter the extension number in the Value field to do the intercom e LDAP Search This option is to narrow the LDA
27. the GXP2140 GXP2160 pair the device with the phone so that both devices know how to connect securely to each other After that users could simply connect to a paired device Turn off Bluetooth if it s not used Bluetooth related settings are under GXP2140 GXP2160 s LCD menu gt System gt Bluetooth TURNING BLUETOOTH ON OR OFF 1 Go to GXP2140 GXP2160 s LCD menu gt System gt Bluetooth 2 Highlight Power option by pressing Up Down arrow key 3 When the Power option is highlighted pressing menu round button to turn on off Bluetooth PAIRING GXP2140 GXP2160 WITH A BLUETOOTH DEVICE Before connecting GXP2140 GXP2160 with other Bluetooth device users must pair them first They will stay paired afterwards unless they are unpaired 1 Go to GXP2140 GXP2160 s LCD menu gt System gt Bluetooth 2 Enter Start Scan option FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 73 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 144 0 1245 808299 G istan Innovative IP Voice amp Video 3 The GXP2140 GXP2160 scans and displays the IDs of all available Bluetooth devices in range If the device you would like to pair with does not show up in the list ensure that the device is turned on and set to be discoverable If need user could press Rescan soft key to restart the scan 4 The discovered device will show in the scan result list with device ID If it s unpaired it will show Unpaired behind the
28. the ringtone for the account Users can choose from different ringtones from the dropdown menu opecifies matching rules with number pattern or Alert Info text When the incoming caller ID or Alert Info matches the rule the phone will ring with selected distinctive ringtone Matching rules e Specific caller ID number For example 8321 123 A defined pattern with certain length using x and to specify where x could be any digit from 0 to 9 Samples xx at least 2 digit number xx only 2 digit number 345 xx 3 digit number with the leading digit of 3 4 or 5 6 9 xx 3 digit number with the leading digit from 6 to 9 FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 51 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GG nan Innovative IP Voice 4 Video e Alert Info text Users could configure the matching rule as certain text e g priority and select the custom ring tone mapped to it The custom ring tone will be used if the phone receives SIP INVITE with Alert Info header in the following format Alert Info lt http 127 0 0 1 gt info priority Selects the distinctive ring tone for the matching rule When the incoming caller ID or Alert Info matches the rule the phone will ring with the selected ring Defines the timeout in seconds for the rings on no answer The default setting Ring Timeout is 60 seconds If set to Yes the From header in outgoing I
29. use the phone will flash the other available LINE in red A line is ACTIVE when itis in use and the corresponding LED is red COMPLETING CALLS There are several ways to complete a call e On hook dialing Enter the number when the phone is on hook and then send out gt When the phone is in idle enter the number to be dialed out gt Take handset off hook or Press Speaker button or Press Headset button with headset plugged in or Select an available LINE key gt The call will be dialed out FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 26 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 G istan e Off hook and dial Off hook the phone enter the number and send out gt Take handset off hook or Press Speaker button or Press Headset button with headset plugged in or Press an available LINE key to activate speaker gt You shall hear dial tone after off hook Enter the number gt Press SEND key or to dial out Y e Predictive dialing When dialing numbers based on the entered digit or digits the phone will predict and list the candidates of target number If the target number already saved in phonebook when enter the first several digits phone will display a list of the matched numbers If the target number appears on the list user could select the number by Up Down key and dial out GXP2140 GXP2160 have predefined call feature code the first digit is Whe
30. 02 1X Client Certificate HTTP Proxy HTTPS Proxy Layer 3 QoS Layer 2 QoS 802 1Q VLAN Tag Layer 2 QoS 802 1p Priority Value PC Port Mode Enable LLDP G istan Innovative IP Voice amp Video Upload 802 1X Client certificate to the phone or delete existed 802 1X Client certificate from the phone Specifies the HTTP proxy URL for the phone to send packets to The proxy server will act as an intermediary to route the packets to the destination Specifies the HTTPS proxy URL for the phone to send packets to The proxy server will act as an intermediary to route the packets to the destination Defines the Layer 3 QoS parameter This value is used for IP Precedence Diff Serv or MPLS The default value is 12 Assigns the VLAN Tag of the Layer 2 QoS packets The default value is 0 Assigns the priority value of the Layer2 QoS packets The default value is 0 Configures the PC port mode When set to Mirrored the traffic in the LAN port will go through PC port as well and packets can be captured by connecting a PC to the PC port The default setting is Enable Control the LLDP Link Layer Discovery Protocol service MAINTENANCE PAGE DEFINITIONS Table 17 Maitainance Page Definitions Maintenance gt Web Access End User Password Confirm Password Current Admin Password Admin Password Confirm Password Set new password for web GUI access as User This field is case sensitive Enter the new User password ag
31. 3rd party SIP devices and leading SIP NGN IMS platforms The GXP2160 supports presence and Busy Lamp Field BLF in the Multi Purpose Keys as well The GXP2140 is expandable with one to 4 expansion modules The GXP2160 GXP2140 is the perfect choice for enterprise users looking for a high quality feature rich multi line executive IP phone with advanced functionalities and performance A Caution Changes or modifications to this product not expressly approved by Grandstream or operation of this product in any way other than as detailed by this User Manual could void your manufacturer warranty A Warning Please do not use a different power adaptor with the GXP2140 GXP2160 as it may cause damage to the products and void the manufacturer warranty This document is subject to change without notice The latest electronic version of this user manual is available for download here http www grandstream com support Reproduction or transmittal of the entire or any part in any form or by any means electronic or print for any purpose without the express written permission of Grandstream Networks Inc is not permitted FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 9 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 144 0 1245 808299 G ina Innovative IP Voice 4 Video PRODUCT OVERVIEW FEATURE HIGHTLIGHTS Table 1 GXP2140 GXP2160 FEATURES IN A GLANCE GXP2140 GXP2160 4 lines 4 3 inch 4
32. 80x272 TFT color LCD 5 XML programmable soft keys Bluetooth V2 1 XML ldle Screen Customization 5 way conference Expansion board 6 lines 4 3 inch 480x272 TFT color LCD 5 XML programmable soft keys 24 programmable Multi Purpose Keys Bluetooth V2 1 XML Idle Screen Customization 5 way conference Table 2 GXP2140 GXP2160 COMPARISON GUIDE Features GXP2140 LCD Display 480 x 272 LCD Backlight Yes Number of Lines 4 Programmable Hard Keys N A Programmable Soft Keys 5 GXP2160 480 x 272 Yes 6 24 FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 10 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Extension Module GG nan Innovative IP Voice 4 Video Yes up to 4 EXT Boards N A GXP2140 GXP2160 TECHNICAL SPECIFICATIONS Protocols Standards Network Interfaces Graphic Display Bluetooth Feature Keys Voice Codec Auxiliary Ports Telephony Features Sample Applications HD audio Extension Module Base Stand Wall Mountable QoS FIRMWARE VERSION 1 0 0 17 Table 3 GXP2140 TECHNICAL SPECIFICATIONS SIP RFC3261 TCP IP UDP RTP RTCP HTTP HTTPS ARP ICMP DNS A record SRV NAPTR DHCP PPPoE SSH TFTP NTP STUN SIMPLE LLDP LDAP TR 069 802 1x TLS SRTP IPv6 Dual switched auto sensing 10 100 1000 Mbps Gigabit Ethernet ports with integrated PoE 4 3 inch 480x272 TFT color LCD Yes Bluetooth V2 1 4 line keys with up to 4 SIP account
33. Automatic which allows the phone to obtain weather information based on the IP location detected To use Self Defined City Code option please follow the steps below to obtain the correct city code e inaweb browser go to www weather com e Enter the city name in the search field For example Boston MA And click on SEARCH e he searching result will show in a new window with URL in the browser s address bar For example http www weather com weather today Boston MA USMA0046 1 US e Inthe above link USMA0046 is the city code to be filled in Self Defined City Code option Users could then further configure the Update Interval and Degree Unit for weather information display PUBLIC MODE The GXP2140 GXP2160 supports hot desking using public mode Under public mode users could login the phone with the SIP account User ID and password Please follow the steps below to configure the phone for public mode FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 69 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 G istan e Fill up the SIP server address for account 1 first e Under Web GUI gt Settings gt General Settings set Public Mode option to Yes Click Save and Apply and reboot the phone e When the phone boots up SIP User ID and Password to register to the configured SIP server in account 1 will be required Enter the correct account information to log in to the pho
34. CRIBE for MWI SUBSCRIBE for Registration Enable 100rel Caller ID Display Use Privacy Header FIRMWARE VERSION 1 0 0 17 GG nan re registration request before the Register Expiration The default value is 0 Defines the local SIP port used to listen and transmit The default value is 5060 for Account 1 5062 for Account 2 5064 for Account 3 5066 for Account 4 5068 for Account 5 5070 for Account 6 Specifies the interval to retry registration if the process is failed The default value is 20 seconds SIP T1 Timeout The default setting is 0 5 seconds SIP T2 Timeout The default setting is 4 seconds Determines the network protocol used for the SIP transport Users can choose from TCP UDP and TLS Specifies if sip or sips will be used when TLS TCP is selected for SIP Transport The default setting is sips Defines whether the actual ephemeral port in contact with TCP TLS will be used or not This is used when TLS TCP is selected for SIP Transfer The default setting is No Configures to remove outbound proxy from route This is used for the SIP Extension to notify the SIP server that the device is behind a NAT Firewall Defines whether SIP Instance ID is supported or not The default setting is Yes When set to Yes a SUBSCRIBE for Message Waiting Indication will be sent periodically The phone supports synchronized and non synchronized MWI The default setting is No When set to Yes a SUBSCR
35. DTMF during the call using TRAN button If set to Yes the phone will use attended transfer by default The default setting is No Specifies whether to replace by 9623 or not for some special situations The default setting is No Enables Click To Dial feature The default setting is Disabled Defines the interval in seconds to save the call history to phone s flash The default value is 300 seconds Defines the number of unsaved logs before written to phone s flash The default value is 200 entries Settings gt Multicast Paging Paging Barge Paging Priority Active Multicast Paging Codec FIRMWARE VERSION 1 0 0 17 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 GXP2140 GXP2160 USER MANUAL During active call if incoming multicast page is higher than this value the call will be held and multicast page will be played If enabled during a multicast page if another multicast page is received with higher priority the one the one will be played instead The codec for sending multicast pages Page 54 of 79 G istan Innovative IP Voice amp Video Multicast Listening Specify the multicast listening addresses Settings gt Ring Tone Configures ring or tone frequencies based on parameters from local telecom The default value is North American standard Frequencies Call Progresses Tones should be configured with known values to avoid uncomfortable high System Ring
36. Efficiency Physical Temperature and Humidity Package Content Compliance Protocols Standards Network Interfaces Graphic Display Bluetooth Feature Keys Voice Codec Auxiliary Ports Telephony Features FIRMWARE VERSION 1 0 0 17 E ten User and administrator MD5 and MD5 sess based authentication AES based secure configuration file SRTP TLS 802 1x media access control level passwords English Arabic Chinese Croatian Czech Dutch German French Hebrew Hungarian Italian Japanese Korean Polish Portuguese Russian Slovenia Spanish Turkish Firmware upgrade via TFTP HTTP HTTPS mass provisioning using TR 069 or encrypted XML configuration file Universal power adapter included Input 100 240V Output 12V 1A Integrated Power over Ethernet 802 3af Max power consumption 18W power adapter or 25 5W PoE Dimension Unit weight Package weight 32 104 F 0 40 C 10 90 non condensing GXP2140 phone handset with cord base stand universal power supply network cable Quick Start Guide FCC Part15 Class B EN55022 ClassB EN61000 3 2 EN61000 3 3 EN55024 EN60950 1 AS NZS CISPR22 Class B Table 4 GXP2160 TECHNICAL SPECIFICATIONS SIP RFC3261 TCP IP UDP RTP RTCP HTTP HTTPS ARP ICMP DNS A record SRV NAPTR DHCP PPPoE SSH TFTP NTP STUN SIMPLE LLDP LDAP TR 069 802 1x TLS SRTP IPv6 Dual switched auto sensing 10 100 1000 Mbps Gigabit Ethernet ports with integrated
37. Group Phonebook gt LDAP Server Address Port Base User Name Password LDAP Number Filter LDAP Name Filter Configures the IP address or DNS name of the LDAP server Configures the LDAP server port Configures the LDAP search base This is the location in the directory where the search is requested to begin Example dc grandstream dc com ou Boston dc grandstream dc com Configures the bind Username for querying LDAP servers Some LDAP servers allow anonymous binds in which case the setting can be left blank Configures the bind Password for querying LDAP servers The field can be left blank if the LDAP server allows anonymous binds Configures the filter used for number lookups Examples teleohoneNumber Mobile returns all records which has the telephoneNumber or Mobile field starting with the entered prefix amp telephoneNumber cn returns all the records with the teleohoneNumber field starting with the entered prefix and cn field set Configures the filter used for name lookups Examples cn sn returns all records which has the cn or sn field starting with the entered prefix Sn returns all the records which do not have the sn field starting with the entered prefix FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 66 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 G istan Innovative IP V
38. IBE for Registration will be sent out periodically The default setting is No The use of the PRACK Provisional Acknowledgment method enables reliability to SIP provisional responses 1xx series This is very important in order to support PSTN internetworking To invoke a reliable provisional response the 100rel tag is appended to the value of the required header of the initial signaling messages When set to Auto the phone will look for the caller ID in the order of P Asserted Identity Header Remote Party ID Header and From Header in the incoming SIP INVITE When set to Disabled all incoming calls are displayed with Unavailable When set to From Header the phone will display the caller ID based on the From Header in the incoming SIP INVITE The default setting is Auto Controls whether the Privacy Header will present in the SIP INVITE message or not The default setting is default which is when Huawei IMS special GXP2140 GXP2160 USER MANUAL Page 46 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 144 0 1245 808299 Use P Preferred Identity Header A Innovative IP Voice amp Video feature is on the Privacy Header will not show in INVITE If set to Yes the Privacy Header will always show in INVITE If set to No the Privacy Header will not show in INVITE Controls whether the P Preferred Identity Header will present in the SIP INVITE message or not The default setting is defaul
39. NVITE messages will be set to Send Anonymous anonymous essentially blocking the Caller ID to be displayed Anonymous Call EE m If set to Yes anonymous calls will be rejected The default setting is No Rejection If set to Yes the phone will automatically turn on the speaker phone to Auto Answer er answer incoming calls after a short reminding beep If set to Yes the phone will automatically turn on the speaker phone to Allow Auto Answer by l SE answer incoming calls after a short reminding beep based on the SIP info Call Info ME header sent from the server proxy The default setting is No Refer To Use Target If set to Yes the Refer To header uses the transferred target s Contact Contact header information for attended transfer The default setting is No Transfer on Conference Defines whether or not the call is transferred to the other party if the initiator of Hangup the conference hangs up The default setting is No l Defines the timeout in seconds for no key entry If no key is pressed after the No Key Entry Timeout s RA timeout the digits will be sent out The default value is 4 seconds Allows users to configure the key as the Send key If set to Yes the l key will immediately dial out the input digits In this case this key is essentially Use as Dial Key l Ru equivalent to the Send key If set to No the key is included as part of the dialing string DND Call Featur
40. P Name Number filter in the Value field e Multicast Paging Select Account and enter the IP address with port number in the Value field where the multicast paging will be sent to e Record Select Account and enter the extension number for recording NETWORK PAGE DEFINITIONS Table 16 Network Page Definitions Network gt Basic Settings Internet Protocol Selects Prefer IPv4 or Prefer IPv6 IPv4 Address Type Allows users to configure the appropriate network settings on the phone to FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 60 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 DHCP Host name Option 12 DHCP Vendor Class ID Option 60 PPPoE Account ID PPPoE Password PPPoE Service Name IPv4 Address Subnet Mask Gateway DNS Server 1 DNS Server 2 Preferred DNS Server IPv6 Address Type Static IPv6 Address IPv6 Prefix Length IPv6 Prefix DNS Server 1 DNS Server 2 Preferred DNS server G istan Innovative IP Voice amp Video obtain IPv4 address Users could select DHCP Static IP or PPPoE By default it is set to DHCP Specifies the name of the client This field is optional but may be required by some Internet Service Providers Used by clients and servers to exchange vendor class ID Enter the PPPoE account ID Enter the PPPoE Password Enter the PPPoE Service Name Enter the IP address when static IP is used Enter the Subnet
41. P Voice amp Video gt Off hook the phone or directly press the Speed Dial key to dial out Call Return Dial the last answered call gt Go to phone s Web GUI gt Settings gt Programmable Keys configure the Line Key s Key Mode as Call Return Select the account to dial from no Name or User ID has to be set on for Call Return gt Off hook the phone or directly press the Call Return key to dial out Via Paging Intercom gt Take handset off hook or Press Speaker button or Press Headset button with headset plugged in or Press an available LINE key to activate speaker You shall hear dial tone after off hook Press MENU button to switch the call screen from Dialing to Paging Enter the number Press SEND key or to dial out VV ON Y Note After entering the number the phone waits for the No Key Entry Timeout Default timeout is 4 seconds configurable via Web GUI before dialing out Press SEND or key to override the No Key Entry Timeout If digits have been entered after handset is off hook the SEND key will works as SEND instead of REDIAL By default can be used as SEND to dial the number out Users could disable it by setting User as Dial Key to No from Web GUI gt Account X gt Call Settings For Paging Intercom if the SIP Server PBX supports the feature and has Paging Intercom feature code set up already users do not necessarily need toggle to paging mode in the call screen Simply dial t
42. P phone it will be sure to bring convenience and color to both your business and personal life FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 79 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299
43. P search scope Enter the LDAP search base in the Name field It could be the same or different from the Base in LDAP configuration under Advanced Settings The Base in LDAP configuration will be used if the Name field is left blank Enter the LDAP Name Number filter in the Value field LDAP search does not support entering Non ASCII characters e Multicast Paging Select Account and enter the IP address with port number in the Value field where the multicast paging will be sent to e Record Select Account and enter the extension number for recording Assigns a function to the corresponding Multi Purpose Key The key mode options are e Speed Dial Select the Account to dial from And enter the Speed Dial number in the Value field to be dialed e BLF Busy Lamp Field This option has to be supported on the PBX and it indicates the status of the extension The three possible states are idle green Multi Purpose Key Only for HE mE busy red ringing blinking red GXP2160 D Watch resence Watcher Extension Boards Only for e TN This option has to be supported by a presence server and it is tied to GXP2140 the Do Not Disturb status of the phone s extension e Eventer BLF This option is similar to the BLF option but in this case the PBX collects the information from the phones and sends it out in one single notify message PBX server has to support this feature e Speed Dial via active account Similar to Speed Dial but it will di
44. PoE 4 3 inch 480x272 TFT color LCD Yes Bluetooth V2 1 6 line keys with up to 6 SIP accounts 24 speed dial BLF extension keys with dual color LED 5 programmable context sensitive softkeys 5 navigation menu keys 11 dedicated function keys for MESSAGE with LED indicator PHONEBOOK TRANSFER CONFERENCE HOLD HEADSET MUTE SEND REDIAL SPEAKERPHONE VOL VOL Support for G 729A B G 711 a law G 726 G 722 wide band and in band and out of band DTMF in audio RFC2833 SIP INFO RJ9 headset jack allowing EHS with Plantronics headsets USB extension module port Hold transfer forward 5 way conference call park call pickup shared call appearance SCA bridged line appearance BLA downloadable GXP2140 GXP2160 USER MANUAL Page 12 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Sample Applications HD audio Base Stand Wall Mountable QoS Security Multi language Upgrade Provisioning Power amp Green Energy Efficiency Physical Temperature and Humidity Package Content Compliance GG nan phonebook XML LDAP up to 2000 items call waiting call log up to 500 records customization of screen off hook auto dial auto answer click to dial flexible dial plan hot desking personalized music ringtones and music on hold server redundancy and fail over Weather currency GMI available for advanced custom application development Yes both on handset and speake
45. Settings gt Basic Settings If the phone has an assigned PSTN telephone number this field should be set to User Phone Then a User Phone parameter will be attached to the TEL URI Request Line and TO header in the SIP request to indicate the E 164 number If set to Enable Tel will be used instead of SIP in the SIP request The default setting is Disable Selects whether or not the phone will send SIP Register messages to the SIP Registration M proxy server The default setting is Yes If set to Yes the SIP user s registration information will be cleared when the Unregister On Reboot phone reboots The SIP Contact header will contain to notify the server to unbind the connection The default setting is No Specifies the frequency in minutes in which the phone refreshes its Register Expiration registration with the specified registrar The default value is 60 minutes The maximum value is 64800 minutes about 45 days Reregister Before Specifies the time frequency in seconds that the phone sends FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 45 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Expiration Local SIP Port SIP Registration Failure Retry Wait Time SIP T1 Timeout SIP T2 Timeout SIP Transport SIP URI Scheme when using TLS Use Actual Ephemeral Port in Contact with TCP TLS Remove OBP from route Support SIP Instance ID SUBS
46. Tag 2 To use headset mode press headset button on the GXP2140 GXP2160 A headset icon FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 74 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 144 0 1245 808299 G istan Innovative IP Voice amp Video will show on the GXP2140 GXP2160 status bar UPGRADING AND PROVISIONING The GXP2140 GXP2160 can be upgraded via TFTP HTTP HTTPS by configuring the URL IP Address for the TFTP HTTP HTTPS server and selecting a download method Configure a valid URL for TFTP or HTTP HTTPS the server name can be FQDN or IP address Examples of valid URLs firmware grandstream com fw ipvideotalk com gs There are two ways to setup a software upgrade server The LCD Keypad Menu or the Web Configuration Interface UPGRADE VIA KEYPAD MENU Follow the steps below to configure the upgrade server path via phone s keypad menu e Press MENU button and navigate using Up Down arrow to select System e Inthe System options select Upgrade e Enter the firmware server path and select upgrade method The server path could be in IP address format or FQDN format e Select Start Provision option and press the Select soft key e A warning window will be prompt for provision confirmation Press YES soft key to start upgrading provisioning immediately When upgrading starts the screen will show upgrading progress When done you will see the phone restarts again Please do not
47. address in the address bar of the browser 5 Enter the administrator s login and password to access the Web Configuration Menu Note e The computer has to be connected to the same sub network as the phone This can be easily done by connecting the computer to the same hub or switch as the phone connected to In absence of a hub switch or free ports on the hub switch please connect the computer directly to the PC port on the back of the phone e If the phone is properly connected to a working Internet connection the IP address of the phone will display in MENU gt Status gt Network Status This address has the format xxx xxx xxx xxx where xxx stands for a number from 0 255 Users will need this number to access the Web GUI For example if the phone has IP address 192 168 40 154 please enter http 192 168 40 154 in the address bar of the browser e he default administrator password is set to admin The default end user password is set to 123 e When changing any settings always SUBMIT them by pressing the Save or Save and Apply button on the bottom of the page If the change is saved only but not applied after making all the changes click on the APPLY button on top of the page to submit After submitting the changes in all the Web GUI pages reboot the phone to have the changes take effect if necessary All the options under Accounts page and Phonebook page do not require reboot Most of the options under Settings page
48. ain to confirm The current admin password is required for setting a new admin password Set new password for web GUI access as Admin This field is case sensitive Enter the new Admin password again to confirm Maintenance gt Upgrade and Provisioning Firmware Upgrade and Provisioning XML Config File Password HTTP HTTPS User Name HTTP HTTPS Password Upgrade Via Specifies how firmware upgrading and provisioning request to be sent Always Check for New Firmware Check New Firmware only when F W pre suffix changes Always Skip the Firmware Check The password for encrypting the XML configuration file using OpenSSL This is required for the phone to decrypt the encrypted XML configuration file The user name for the HTTP HTTPS server The password for the HTTP HTTPS server Allows users to choose the firmware upgrade method TFTP HTTP or HTTPS FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 62 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Firmware Server Path Config Server Path Firmware File Prefix Firmware File Postfix Config File Prefix Config File Postfix Allow DHCP Option 43 and Option 66 Override Server Allow DHCP Option 120 to override SIP Server 3CX Auto Provision Automatic Upgrade Hour of the Day 0 23 Day of the Week 0 6 Authenticate Conf File Innovative IP Voice amp Video Defines the server path for the firmw
49. al based on the current active account For example if the phone is offhook and account 2 is active FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 59 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 G istan Innovative IP Voice amp Video it will call the configured Speed Dial number using account 2 e Dial DTMF Enter a series of DTMF digits in the Value field to be dialed during the call Enable MPK Sending DTMF has to be set to Yes first e Voice Mail Select Account and enter the Voice Mail access number in the Value field e Call Return The last answered calls can be dialed out by using Call Return The Value field should be left blank Also this option is not binding to the account and the call will be returned based on the account with the last answered call e Transfer Select Account and enter the number in the Value field to be transferred blind transfer during the call e Call Park Select Account and enter the call park extension in the Value field to park pick up the call e Intercom Select Account and enter the extension number in the Value field to do the intercom e LDAP Search This option is to narrow the LDAP search scope Enter the LDAP search base in the Name field It could be the same or different from the Base in LDAP configuration under Advanced Settings The Base in LDAP configuration will be used if the Name field is left blank Enter the LDA
50. are server It could be different from the configuration server for provisioning Defines the server path for provisioning It could be different from the firmware server for upgrading This field enables user to store different versions of firmware files in one single directory on the firmware server If configured only the firmware file with the matching prefix will be downloaded This field enables user to store different versions of firmware files in one single directory on the firmware server If configured only the firmware file with the matching postfix will be downloaded This field enables user to store different configuration files in one single directory on the configuration server If configured only the configuration file with the matching prefix will be downloaded This field enables user to store different configuration files in one single directory on the configuration server If configured only the configuration file with the matching postfix will be downloaded If DHCP option 43 or 66 is enabled on the LAN side the TFTP server can be redirected The default setting is Yes Enables DHCP Option 120 from local server to override the SIP Server on the phone The default setting is No Phone will multicast SUBSCRIBE for provision if this feature is endabled Enables automatic upgrade and provisioning The default setting is No Defines the hour of the day to check the HTTP TFTP server for firmware upgrades or configu
51. call Establish 1 call Press CONF key and a new line will be brought up using the same account Dial the number and press SEND key to establish the second call Press CONF key or press the ConfCall softkey to establish the conference VV ON Y e Join more parties in established conference call Establish conference call Press CONF key and a new line will be brought up using the same account Dial the number and press SEND key to establish the second call Press CONF key or press the ConfCall softkey to join the new party in the established conference VV ON Y e Split and Re conference gt During the conference press HOLD key The conference call will be split and both calls will be put on hold separately with 2 LINE keys blinking in green Select 1 LINE key and press to resume the 2 way conversation gt If users would like to re establish conference call before 1 separate LINE is selected press the ReConf softkey right after the conference call is split e Cancel Conference gt If users decides not to conference after establishing the second call press EndCall softkey instead of the ConfCall softkey CONF key This will end the second call and the screen will show the first call on hold e End Conference Press HOLD key to split the conference call The conference call will be ended with both calls on hold Or FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 33 of 79 www voipon co uk sales voipon
52. co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 G istan Innovative IP Voice amp Video Users could press the EndCall softkey or simply hang up the call to terminate the conference call Note e The party that starts the conference call has to remain in the conference for its entire duration you can put the party on mute but it must remain in the conversation Also this is not applicable when the feature Transfer on Conference Hangup is turned on e The option Disable Conference has to be set to No to establish conference e When using Easy Conference Mode use SEND key to dial out the second call instead of using even when could be used as SEND in normal phone calls VOICE MESSAGES MESSAGE WAITING INDICATOR A blinking red MWI Message Waiting Indicator on the top right corner of the phone indicates a message is waiting Dial into the voicemail box to retrieve the message by entering the voice mail number of the server or pressing the Voicemail button Voice Mail User ID has to be properly configured as the voice mail number under Web GUI gt Account x gt General Settings An IVR will prompt the user through the process of message retrieval SHARED CALL APPEARANCE SCA The GXP2140 GXP2160 phone supports shared call appearance by Broadsoft standard This feature allows members of the SCA group to shared SIP lines and provides status monitoring idle active progressing hold of the shared line When there is
53. d conduct a local firmware upgrade A free windows version TFTP server is available for download from http www solarwinds com products freetools free tftp server aspx http tftpd32 jounin net Instructions for local firmware upgrade via TFTP 1 Unzip the firmware files and put all of them in the root directory of the TFTP server 2 Connect the PC running the TFTP server and the phone to the same LAN segment 3 Launch the TFTP server and go to the File menu gt Configure gt Security to change the TFTP server s default setting from Receive Only to Transmit Only for the firmware upgrade 4 Startthe TFTP server and configure the TFTP server in the phone s web configuration interface 5 Configure the Firmware Server Path to the IP address of the PC 6 Update the changes and reboot the phone End users can also choose to download a free HTTP server from http httpd apache org or use Microsoft IIS web server CONFIGURATION FILE DOWNLOAD Grandstream SIP Devices can be configured via the Web Interface as well as via a Configuration File binary or XML through TFTP or HTTP HTTPS The Config Server Path is the TFTP or HTTP HTTPS FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 76 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 G sen server path for the configuration file It needs to be set to a valid URL either in FQDN or IP address format The Config Server Path ca
54. e list with Multi Purpose Key If the server supports this feature users need to eventlist BLF URI on the service side first i e BLF1006 myserver com with a list of extension included On the phone in this eventlist BLF URI field fill in the URI without the domain i e BLF1006 under Web GUI gt Settings gt Programmable Keys page please select eventlist BLF in the key mode choose account enter the value of each extension in the list configure an To monitor the extensions in the list Configures the conference URI when using Broadsoft N way calling feature Configures Music On Hold URI to call when a call is on hold This feature has to be supported on the server side Configures the prefix prepended to the BLF extension when the phone picks up a call with BLF key The default setting is Enables presence feature on the phone The default setting is No Omit charset UTF 8 in MESSAGE content type GXP2140 GXP2160 USER MANUAL Page 47 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 MESSAGE Enable User Presence Subscription Hide Login Soft Key On Auto User Presence Subscription Auto User Presence ID Auto User Presence password Special Feature GG nan Innovative IP Voice 4 Video The phone will subscribe and notify about user presence to SIP server The SIP server should support this feature The soft key to login or logout will be hidden on idle scre
55. e On Configures DND feature code to turn on DND DND Call Feature Off Configures DND feature code to turn off DND SETTINGS PAGE DEFINITIONS Table 15 Settings Page Definitions FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 52 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 G istan Innovative IP Voice amp Video Settings gt General Settings This parameter defines the local RTP port used to listen and transmit It is the base RTP port for channel 0 When configured channel 0 will use Local RTP Port this port _value for RTP channel 1 will use port_value 2 for RTP Local RTP port ranges from 1024 to 65400 and must be even The default value is 5004 When set to Yes this parameter will force random generation of both the local SIP and RTP ports This is usually necessary when multiple phones are behind the same full cone NAT The default setting is Yes This parameter must be set to No for Direct IP Calling to work Use Random Port Specifies how often the phone sends a blank UDP packet to the SIP Keep alive Interval server in order to keep the ping hole on the NAT router to open The default setting is 20 seconds The NAT IP address used in SIP SDP messages This field is blank at the default settings It should ONLY be used if it s required by your ITSP Use NAT IP The IP address or Domain name of the STUN server STUN resolution STUN Server results are d
56. edded web server Web GUI by entering the IP address in web browser you can further configure the phone GXP2200EXT MODULE The GXP2140 is expandable with GXP2200EXT modules GXP2140 supports up to 4 extension modules adding 160 fully programmable phone extensions to the phone GXP2200EXT board package contains Table 7 GXP2200EXT Packaging GXP2200EXT Main Case Yes 1 GXP2200EXT Stand Yes 1 RJ11 RJ11 Cable Yes 1 Connector Plate Yes 1 Screws Yes 4 Quick Installation Guide Yes 1 A Note The GXP2200EXT board is an additional accessory for the GXP2140 and is not included in the GXP2140 box To set up the GXP2200EXT board with the GXP2140 please follow the steps below 1 On the back of the GXP2140 and the GXP2200EXT there are slots for connector plate Attach the connector plate between the slots for GXP2140 and the GXP2200EXT 2 Apply the screws provided and securely tighten them in See Figure 1 GXP2140 Back View with GXP2200EXT 3 Connect the GXP2200EXT board to the GXP2140 via EXT port using the RJ11 RJ11 cable provided 4 Install the phone stand on the GXP2140 and the GXP2200EXT board FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 15 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 G ina 5 Power up the GXP2140 The GXP2200EXT board will show the booting up screen with version information and connecting status 6 After successfully booting up
57. en if auto login ID is configured below The phone will subscribe user presence automatically with this ID once the account is registered The phone will subscribe user presence automatically with this password once the account is registered Different soft switch vendors have special requirements Therefore users may need select special features to meet these requirements Users can choose from Standard Nortel MCS Broadsoft CBCOM RNK Sylantro or Huawei IMS depending on the server type The default setting is Standard Account x SIP Settings Session Timer Session Expiration Min SE Caller Request Timer Callee Request Timer Force Timer UAC Specify Refresher UAS Specify Refresher Force INVITE FIRMWARE VERSION 1 0 0 17 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 The SIP Session Timer extension that enables SIP sessions to be periodically refreshed via a SIP request UPDATE or re INVITE If there is no refresh via an UPDATE or re INVITE message the session will be terminated once the session interval expires Session Expiration is the time in seconds where the session is considered timed out provided no successful session refresh transaction occurs beforehand The default value is 180 seconds The minimum session expiration in seconds The default value is 90 seconds If set to Yes and the remote party supports session timers the phone will use a session
58. es deactivates account The default setting is Yes The name associated with the SIP account The URL or IP address and port of the SIP server This is provided by your VoIP service provider ITSP The URL or IP address and port of the SIP server This will be used when the primary SIP server fails IP address or Domain name of the Primary Outbound Proxy Media Gateway or Session Border Controller It s used by the phone for Firewall or NAT penetration in different network environments If a symmetric NAT is detected STUN will not work and ONLY an Outbound Proxy can provide a solution User account information provided by your VoIP service provider ITSP It s usually in the form of digits similar to phone number or actually a phone number SIP service subscriber s Authenticate ID used for authentication It can be identical to or different from the SIP User ID The account password required for the phone to authenticate with the ITSP SIP server before the account can be registered After it is saved this will appear as hidden for security purpose The SIP server subscriber s name optional that will be used for Caller ID display Allows you to access voice messages by pressing the MESSAGE button on the phone This ID is usually the VM portal access number For example in FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 44 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299
59. figures the display name when LDAP looks up the name for incoming call or outgoing call This field must be a subset of the LDAP Name Attributes Lookup Display Name Example gn cn sn description Phonebook gt Broadsoft Name Specifies phonebook name Server Configures the Broadsoft phonebook server FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 67 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 E ten Innovative IP Voice amp Video Port Configures the Broadsoft phonebook port Username Specifies the username for phonebook access Password Specifies the password for phonebook access Selects the Broadsoft phonebook type from Group Directory Personal Type Directory Enterprise Directory Missed Call Log Placed Call Log and Received Call Log NAT SETTINGS If the devices are kept within a private network behind a firewall we recommend using STUN Server The following settings are useful in the STUN Server scenario e STUN Server Under Settings gt General Settings enter a STUN Server IP or FQDN that you may have or look up a free public STUN Server on the internet and enter it on this field If using Public IP keep this field blank e Use Random Ports It is under Settings gt General Settings This setting depends on your network settings When set to Yes it will force random generation of both the local SIP and RTP ports This is usually necessary when mul
60. ft key to enter the selected option e Exit Press Exit soft key to exit to the previous menu e Return to Home page When in the Main menu press Home soft key to return home screen When in sub menu press and hold Exit soft key until the Exit soft key changes to Home soft key then release the soft key e The phone automatically exits MENU mode with an incoming call when the phone is off hook or the MENU mode if left idle for more than 60 seconds e When the phone is in idle pressing the UP navigation key can see phone s IP address The MENU options are listed in the following table Table 12 CONFIGURATION MENU Call History Displays call logs for answered calls dialed calls missed calls transferred calls and forwarded calls Status Displays account status network status software version number and Hardware e Account status e Network status Press to enter the sub menu for IP setting information DHCP Static IP PPPoE IPv4 address IPv6 address Subnet Mask Gateway and DNS server e Software Version Press to enter the sub menu for Boot Core Base and Prog version e Hardware Press to enter the sub menu for MAC address Hardware version and P N number Contacts Contacts sub menu includes the following options FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 37 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Local Phonebook Local Group Broad
61. g via TFTP HTTP HTT PS o Start Provison Starts Provision immediately Factory Functions o Diagnostic Mode All LEDs will light up All keys name will display in red on LCD screen before diagnosing Press any key on the keypad to diagnose the key s function When done the key s name will display in green on LCD Lift and put back the handset to exit diagnostic mode o Audio Loopback Speak to the phone using speaker handset headset If you can hear your voice your audio is working fine Press Exit soft key to exit audio loopback mode o LCD on off Selects this option to turn off LCD Press any button to turn on LCD o LCD Diagnostic Enters this option and press Left Right Navigation key to do LCD Diagnostic Press Exit soft key to quite e UCM Detect Detect connect UCM server to process auto provision Manually input the IP and port of the UCM server phone wants to bind with Or select from the available UCM server in network Operations o Factory Reset Resets the phone to factory default settings Reboot Reboots the phone The following picture shows the keypad MENU configuration flow FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 40 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 MENU Call History Account Status ndstream Innovative IP Voice amp Video Status Network Status System information Hardware Enable Disable
62. gs before you restore to the factory default settings Grandstream is not responsible for restoring lost parameters and cannot connect your device to your VolP service provider Please follow the instructions below to reset the phone e Press MENU button to bring up the keypad configuration menu e Select Config and enter e Select Factory Reset e Awarning window will pop out to make sure a reset is requested and confirmed e Press the OK softkey to confirm and the phone will reboot To cancel the Reset press Cancel softkey instead FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 78 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 G istan Innovative IP Voice amp Video EXPERIENCING THE GXP2140 GXP2160 Please visit our website http www grandstream com to receive the most up to date updates on firmware releases additional features FAQs documentation and news on new products We encourage you to browse our product related documentation FAQs and User and Developer Forum for answers to your general questions If you have purchased our products through a Grandstream Certified Partner or Reseller please contact them directly for immediate support Our technical support staff is trained and ready to answer all of your questions Contact a technical support member or submit a trouble ticket online to receive in depth support Thank you again for purchasing Grandstream I
63. he feature code with extension as a normal call When dial out via paging user can see the call info header contains answer after 0 and the alert info header contains info alert autoanswer delay 0 in the outgoing INVITE During an active call user can see call info on LCD o shows the call lasting time shows contact information if the number already be saved in phonebook When dialing DTMF user can press round OK button to switch to call info page FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 28 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 G istan Innovative IP Voice amp Video MAKING CALLS USING IP ADDRESSES Direct IP Call allows two phones to talk to each other in an ad hoc fashion without a SIP proxy VoIP calls can be made between two phones if e Both phones have public IP addresses or e Both phones are on the same LAN VPN using private or public IP addresses or e Both phones can be connected through a router using public or private IP addresses with necessary port forwarding or DMZ To make a direct IP call please follow the steps below e When phone is at idle state press any number key or key to bring up Onhook Dialing page e Press round menu key or DirectlP soft key e Input the target IP address Please see example below e Press OK soft key to dial For example If the target IP address is 192 168 1 60 and
64. he user can configure multiple line buttons to be shared line buttons associated with the account CALL FEATURES The GXP2140 GXP2160 supports traditional and advanced telephony features including caller ID caller ID with caller Name call forward and etc Table 11 CALL FEATURES Block Caller ID for all subsequent calls 30 e Off hook the phone e Dial 30 Send Caller ID for all subsequent calls 31 e Off hook the phone e Dial 31 Disable Call Waiting 50 e Off hook the phone e Dial 50 Enable Call Waiting 51 e Off hook the phone e Dial 51 Call with Caller ID Blocked per call 67 e Off hook the phone e Dial 67 and then enter the number to dial out Call with Caller ID Enabled per call 82 e Off hook the phone e Dial 82 and then enter the number to dial out Call with Call Waiting Disable per Call 70 e Off hook the phone e Dial 70 and then enter the number to dial out 71 Call with Call Waiting Enabled per Call FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 35 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 144 0 1245 808299 E ten Innovative IP Voice amp Video e Off hook the phone e Dial 71 and then enter the number to dial out Unconditional Call Forward To set up unconditional call forward e Off hook the phone 72 e Dial 72 and then enter the number to forward the call e Press OK softkey or SEND ke
65. il the Apply button on the top of web GUI page is clicked Or users could directly press Save and Apply button We recommend rebooting or powering cycle the phone after applying all the changes REBOOTING FROM REMOTE LOCATIONS Press the Reboot button on the top right corner of the web GUI page to reboot the phone remotely The web browser will then display a reboot message Wait for about 1 minute to log in again FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 72 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 144 0 1245 808299 G istan Innovative IP Voice 4 Video CONNECTING TO DEVICES The GXP2140 GXP2160 supports the connections to EHS headset Plantronics USB and Bluetooth devices User can connect the GXP2140 GXP2160 to transfer files from to the GXP2140 GXP2160 using a USB connection or Bluetooth BLUETOOTH Bluetooth is a proprietary open wireless technology standard for exchanging data over short distances from fixed and mobile devices creating personal area networks with high levels of security On GXP2140 GXP2160 users could use Bluetooth to transfer files share contact information with other Bluetooth portable devices or use Bluetooth headset for making calls as well as listening to media music or other audio output from the GXP2140 GXP2160 To connect to a Bluetooth device turn on GXP2140 GXP2160 s Bluetooth radio first The first time when using a new Bluetooth device with
66. interrupt or power cycle the phone when the upgrading process is on UPGRAGE VIA WEB GUI Open a web browser on PC and enter the IP address of the phone Then login with the administrator username and password Go to Maintenance gt Upgrade and Provisioning page enter the IP address or the FQDN for the upgrade server in Firmware Server Path field and choose to upgrade via TFTP or FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 75 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 G istan HTTP HTTPS Update the change by clicking the Save and Apply button Then Reboot or power cycle the phone to update the new firmware When upgrading starts the screen will show upgrading progress When done you will see the phone restart again Please do not interrupt or power cycle the phone when the upgrading process is on Firmware upgrading takes around 60 seconds in a controlled LAN or 5 10 minutes over the Internet We recommend completing firmware upgrades in a controlled LAN environment whenever possible NO LOCAL TFTP HTTP SERVERS For users that would like to use remote upgrading without a local TFTP HTTP server Grandstream offers a NAT friendly HTTP server This enables users to download the latest software upgrades for their phone via this server Please refer to the webpage http www grandstream com support firmware Alternatively users can download a free TFTP or HTTP server an
67. is No Dial Plan Prefix Sets the prefix added to each dialed number A dial plan establishes the expected number and pattern of digits for a telephone number This parameter configures the allowed dial plan for the phone Dial Plan Rules 1 Accepted Digits 1 2 3 4 5 6 7 8 9 0 A a B b C c D d 2 Grammar x any digit from 0 9 a b xx at least 2 digit numbers xX only 2 digit numbers Q O 3 5 any digit of 3 4 or 5 147 any digit of 1 4 or 7 lt 2 011 gt replace digit 2 with 011 when dialing Dial Plan g the OR operand exclude c D e Example 1 369 11 1617xxxxxxx Allow 311 611 and 911 or any 10 digit numbers with leading digits 1617 e Example 2 1900x lt 1617 gt xxxxxxx Block any number of leading digits 1900 or add prefix 1617 for any dialed 7 digit numbers e Example 3 1xxx 2 9 xxxxxx lt 2 011 gt x Allows any number with leading digit 1 followed by a 3 digit number followed by any number between 2 and 9 followed by any 7 digit number OR Allows any length of numbers with leading digit 2 replacing the 2 with 011 when dialed FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 50 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Delayed Call Forward Wait Time Enable Call Features Call Log Account Ring Tone Match Incoming Caller ID GG nan Innovative IP Voice 4 Video Example
68. isplayed in the STATUS page of the Web GUI Only non symmetric NAT routers work with STUN Configures to turn on off public mode for hot desking feature on the phone If set to Yes users would need fill in the SIP Server address for account 1 as well Then reboot the phone When the phone boots up users will need enter SIP User ID and Password on the LCD to login and Public Mode use the phone Note When the phone is in public mode login screen press CONF button will have the IP address of the phone displayed Settings gt Call Features Configures a User ID extension to dial automatically when the phone is Off hook Auto Dial off hook The phone will use the first account to dial out The default setting is No If configured when the phone is on hook it will go off hook after the Off hook Timeout timeout in seconds The default value is 30 seconds Configures the intercom extension number for account 1 to dial out This User ID is mapped to the INTERCOM button on the phone Intercom User ID Disable Call Waiting Disables the call waiting feature The default setting is No Disable Call Waiting Tone Disables the call waiting tone when call waiting is on The default setting FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 53 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Disable Direct IP Call Use Quick IP Call mode Disable Conference Disable in call DTMF
69. k SIP User ID for incoming INVITE When set to Yes the SIP address of the Request URL in the incoming SIP Accept Incoming SIP l l message will be checked If it doesn t match the SIP server address of the from Proxy Onl D account the call will be rejected The default setting is No Authenticate Incoming If set to Yes the phone will challenge the incoming INVITE for authentication INVITE with SIP 401 Unauthorized response The default setting is No Account x gt Audio Settings Specifies the mechanism to transmit DTMF digits There are 3 supported Send DT MF modes in audio which means DT MF is combined in the audio signal not very reliable with low bit rate codecs via RTP RFC2833 or via SIP INFO Configures the payload type for DTMF using RFC2833 The default value is DTMF Payload Type y yp 101 7 different vocoder types are supported on the phone including G 711 U law PCMU G 711 A law PCMA G 729A B G 722 wide band and G72 32 Preferred Vocoder l l SEN l Users can configure vocoders in a preference list that is included with the same preference order in SDP message Use First Matching When set to Yes the device will use the first matching vocoder in the Vocoder in 2000K SDP received 2000K SDP as the codec The default setting is No Enables the SRTP mode based on your selection The default setting is SRTP Mode Disabled l Defines whether symmetric RTP is supported or not The default
70. k sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Enable STAR key Keypad locking Password to lock unlock SSL TLS Certificate SSL TLS Private Key SSL TLS Private Key Password Download Device Configuration Web Access Mode Disable SSH Web Keypad Restrict mode Lockout Duration clean Innovative IP Voice amp Video If set to Yes the keypad can be locked by pressing and holding the STAR key for about 4 seconds A lock icon will show indicating the keypad is locked The default setting is Yes Note When the keypad is locked users would need press and hold the STAR key for about 4 seconds again and then enter the password to unlock it Configures the password to lock unlock the keypad SSL Certificate used for SIP Transport in TLS TCP SSL Private key used for SIP Transport in TLS TCP SSL Private key password used for SIP Transport in TLS TCP Click to download the device configuration file in txt format Sets the protocol for web interface Disables SSH access opecifies the time in minutes that the web or LCD login interface will be locked out to user after five login failures This lockout time is used for web login SIAR keypad unlock and LCD restrict mode admin login Range is 0 60 minutes PHONEBOOK PAGE DEFINITIONS Phonebook gt Contacts Table 18 Phonebook Page Definitions Add Contact Edit Contact Specifies Contacts First Name Last Name Phone Number Accounts a
71. n be the same or different from the Firmware Server Path A configuration parameter is associated with each particular field in the web configuration page A parameter consists of a Capital letter P and 2 to 3 Could be extended to 4 in the future digit numeric numbers i e P2 is associated with the New Password in the Web GUI gt Maintenance gt Web Access page gt Admin Password For a detailed parameter list please refer to the corresponding firmware release configuration template When the GXP2140 GXP2160 boots up or reboots it will issue a request to download a configuration XML file named cfgxxxxxxxxxxxx xml followed by a file named cfgxxxxxxxxxxxx where XXXXXXXXXXXxX is the MAC address of the phone i e cfg000b820102ab xml and cfg000b820102ab If the download of cfgxxxxxxxxxxxx xml file is not successful the provision program will download a generic cfg xml file The configuration file name should be in lower case letters For more details on XML provisioning please refer to http www grandstream com general gs provisioning guide public pdf FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 77 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 G istan Innovative IP Voice amp Video RESTORE FACTORY DEFAULT SETTINGS A Warning Restoring the Factory Default Settings will delete all configuration information on the phone Please backup or print all the settin
72. n user enter as the first digit of target number the phone will list all feature codes as candidates e Redial Redial the last dialed number gt Take handset off hook or Press Speaker button or Press Headset button with headset plugged in or Press an available LINE key to activate speaker or When the phone is in idle gt Press SEND key or the REDIAL soft key e Via Call History Dial the number logged in phone s call history Press MENU button to bring up the main menu Enter Call History gt Select the entry you would like to call using the navigation arrow keys gt Press SEND button to dial out e Via Phonebook Dial the number from the phonebook gt Press Contacts button Under Contacts enter Local Phonebook Broadsoft Phonebook using the navigation arrow key gt Select the contact you would like to call using the navigation arrow key Press SEND button to dial the selected contact e Speed Dial from Line Key Dial the number configured as Speed Dial on Line Key gt Go to phone s Web GUI Settings Programmable Keys configure the Line Key s Key Mode as opeed Dial Select the account to dial from enter the Name and User ID the number to be dialed out for the Line Key Click on Update at the bottom of the Web GUI page FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 27 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 G sen Innovative I
73. nd Groups to add one new contact in phonebook Edits selected contact Phonebook gt Group Management Add Group Edit Group Specifies Group s name to add new group Edits selected group Phonebook gt Phonebook Management Enable Phonebook XML Download Phonebook XML Server FIRMWARE VERSION 1 0 0 17 Configures to enable phonebook XML download Users could select HTTP HTTPS TFTP to download the phonebook file The default setting is Disabled Configures the server path to download the phonebook XML This field could GXP2140 GXP2160 USER MANUAL Page 65 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Path Phonebook Download Interval Remove Manually edited Entries on Download Download XML Phonebook Upload XML Phonebook Phonebook Key Function G sen be IP address or URL with up to 256 characters Configures the phonebook download interval in minutes If it s set to 0 the automatic download will be disabled The default value is 0 The valid range is 5 to 720 minutes If set to Yes when XML phonebook is downloaded the entries added manually will be automatically removed The default setting is Yes Click on Download to download the XML phonebook file to local PC Click on Upload to upload local XML phonebook file to the phone Control the behavior of phonebook key There are four options Default LDAP Search Local Phonebook Local
74. ne When entering the account information press softkey 123 abc to toggle input method e In login page pressing CONF button on the phone will show phone s IP address e After using the phone go to LCD MENU sLogOut to log off the public mode EDITING CONTACTS AND CLICK TO DIAL From GXP2140 GXP2160 Web GUI users could view contacts edit contacts or dial out with Click to Dial feature Kai on the top of the Web GUI In the following figure the Contact page shows all the added contacts manually or downloaded via XML phonebook Here users could add new contact edit selected contact or dial the contact number Before using the Click To Dial feature make sure the option Click To Dial Feature under web GUI gt Settings gt Call Features is turned on By default it s disabled and the dialing icon in web GUI is in ul grey Law When clicking on the icon on the top menu of the Web GUI a new dialing window will show for you to enter the number Once Dial is clicked the phone will go off hook and dial out the number from selected account Please see Figure 4 and Figure 5 in the following pages for more details Additionally users could directly send the command for the phone to dial out by specifying the following URL in PC s web browser or in the field as required in other call modules http ip address cgi bin api make call phonenumberz 1234 amp accountz0 amp passwordzadmin In the above link replace the fields with e
75. of a simple dial plan used in a Home Office in the US 1900x 216175 2 9 xxxxxx 1 2 9 xx 2 9 xxxxxx 011 2 9 x 8469 11 Explanation of example rule reading from left to right e 1900x prevents dialing any number started with 1900 e 16175 2 9 xxxxxx allows dialing to local area code 617 numbers by dialing 7 numbers and 1617 area code will be added automatically e 1 2 9 xx 2 9 xxxxxx allows dialing to any US Canada Number with 11 digits length e 011 2 9 x allows international calls starting with 011 e 3469 11 allows dialing special and emergency numbers 311 411 611 and 911 Note In some cases where the user wishes to dial strings such as 123 to activate voice mail or other applications provided by their service provider the should be predefined inside the dial plan feature An example dial plan will be x which allows the user to dial followed by any length of numbers Defines the timeout in seconds before the call is forwarded on no answer The default value is 20 seconds When enabled Do No Disturb Call Forward and other call features will be supported locally provided ITSP support those features The default setting is Yes If set to No ForwardAll softkey will be hidden for Account 1 Configures Call Log setting on the phone You can log all calls only log incoming outgoing calls or disable call log The default setting is Log All Calls Allows users to configure
76. oice amp Video amp cn telephoneNumber returns all the records with the cn field starting with the entered prefix and telephoneNumber field set Selects the protocol version for the phone to send the bind requests The LDAP Version n l default setting is Version 3 Specify the name attributes of each record which are returned in the LDAP search result This field allows the users to configure multiple space separated name attributes LDAP Name Attributes Example gn cn sn description Specifies the number attributes of each record which are returned in the LDAP search result This field allows the users to configure multiple space separated number attributes Example LDAP Number Attributes telephoneNumber telephoneNumber Mobile Configures the entry information to be shown on phone s LCD Up to 3 fields l can be displayed LDAP Display Name Example Cn 9esn telephoneNumber Max Hits opecifies the maximum number of results to be returned by the LDAP server If x Hi set to 0 server will return all search results The default setting is 50 Specifies the interval in seconds for the server to process the request and Search Timeout AM client waits for server to return The default setting is 30 seconds opecifies whether the searching result is sorted or not The default setting is No Sort Results Configures to enable LDAP number searching when dialing and receiving LDAP Lookup TS Con
77. on the phone Language File Postfix Specifies the language file postfix for downloaded language Enable TR 069 Enables TR 069 The default setting is No ACS URL URL for TR 069 Auto Configuration Servers ACS TR 069 Username ACS username for TR 069 TR 069 Password ACS password for TR 069 Enables periodic inform If set to Yes device will send inform packets to the Periodic Inform Enable HON ACS The default setting is No Periodic Inform Interval Sets up the periodic inform interval to send the inform packets to the ACS Connection Request The user name for the ACS to connect to the phone Username Connection Request The password for the ACS to connect to the phone Password Connection Request Port The port for the ACS to connect to the phone CPE SSL Certificate The Cert File for the phone to connect to the ACS via SSL CPE SSL Private Key The Cert Key for the phone to connect to the ACS via SSL Maintenance gt Security Configures the access control for the users to configure from keypad Menu There are three different options Unrestricted All the options can be accessed in keypad Menu Basic settings only The CONFIG option will not display for users to access in keypad Menu e Constraint Mode CONFIG FACTORY FUNCTIONS and NETWORK options will not display for users to access in keypad menu Configuration via Keypad Menu FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 64 of 79 www voipon co u
78. ook and entering the number e AnswerCall Answers the incoming call when the phone is ringing e RejectCall Rejects the incoming call when the phone is ringing e EndCall Ends the active call e Transfer Transfer softkey will show up after pressing TRAN button and entering transfer target number Press Transfer softkey to do blind transfer e Split In auto attended transfer mode after establishing the second call press Split to quit transfer and go back to normal talking status e ConfCall Conferences the active calls e ReConf Re establish the conference among the calls on hold FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 20 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 SPECIAL SOFTKEYS Only for GXP2140 GXP2160 when integrated with UCM61xx FIRMWARE VERSION 1 0 0 17 GG nan Innovative IP Voice 4 Video Call Parking Please refer to UCM61xx Online User Manual for more information CallPark When the phone dials out the Call Park softkey will display on screen To park the call press the CallPark softkey and select a green MPK to park the call on available parking lot Call Queue Please refer to UCM61xx Online User Manual for more information Signin Press this button to sign in to the call queue If the current account is included in multiple call queues agent will be prompted in the LCD display to select the call queue to join
79. ration files changes The default value is 1 Defines the day of the week to check HTTP TFTP server for firmware upgrades or configuration files changes The default value is 1 Authenticates configuration file before acceptance The default setting is No Maintenance gt Syslog Syslog Server Syslog Level FIRMWARE VERSION 1 0 0 17 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 The URL or IP address of the syslog server for the phone to send syslog to Selects the level of logging for syslog The default setting is None There are 4 levels DEBUG INFO WARNING AND ERROR Syslog messages are sent based on the following events e product model version on boot up INFO level e NAT related info INFO level e sent or received SIP message DEBUG level e SIP message summary INFO level GXP2140 GXP2160 USER MANUAL Page 63 of 79 G istan Innovative IP Voice amp Video e inbound and outbound calls INFO level e registration status change INFO level e negotiated codec INFO level e Ethernet link up INFO level e SLIC chip exception WARNING and ERROR levels e memory exception ERROR level Send SIP L Configures whether the SIP log will be included in the syslog messages The en O default setting is No Auto Recover From UR If set to Yes the phone will automatically recover when running abnormal Abnormal Display Language Selects display language
80. ream web site from http www grandstream com support faq gnu_gpl FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 7 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 G sen Innovative IP Voice amp Video CHANGE LOG This section documents significant changes from previous versions of user manuals for GXP2140 GXP2160 Only major new features or major document updates are listed here Minor updates for corrections or editing are not documented here FIRMWARE VERSION 1 0 0 17 e This is the initial version FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 8 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 G istan Innovative IP Voice amp Video WELCOME Thank you for purchasing Grandstream GXP2140 GXP2160 Enterprise IP Phone GXP2140 GXP2160 is a next generation enterprise grade IP phone that features 4 3 inch TFT Color LCD 5 XML programmable context sensitive soft keys dual Gigabit network ports integrated PoE and Bluetooth 5 way conference and Electronic Hook Switch EHS Also it can support up to 4 lines for GXP2140 and 6 lines for GXP2160 The GXP2140 GXP2160 delivers superior HD audio quality rich and leading edge telephony features personalized information and customizable application service automated provisioning for easy deployment advanced security protection for privacy and broad interoperability with most
81. reen press to see the IP FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 25 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 144 0 1245 808299 G ina Innovative IP Voice 4 Video MAKING PHONE CALLS HANDSET SPEAKER AND HEADSET MODE The GXP2140 GXP2160 allows users to switch among handset speaker or headset when making calls Press the Hook Switch to switch to handset press the Headset button to switch to headset or press the LA Speaker button Lo to switch to speaker MULTIPLE SIP ACCOUNTS AND LINES GXP2160 can support up to 6 independent SIP accounts GXP2140 can support up to 4 independent SIP accounts Each account is capable of independent SIP server user and NAT settings Each of the line buttons is virtually mapped to an individual SIP account In off hook state select an idle line and the dial tone will be heard To make a call select the line you wish to use The corresponding LINE LED will light up in green The user can switch lines before dialing any number by pressing the LINE buttons For example If 2 independent accounts are registered on GXP2140 GXP2160 when LINE 1 is pressed the LINE 1 LED will light up in green If LINE 2 is pressed the LINE 2 LED will light up in green and the subsequent call will be made through SIP account 2 Incoming calls to a specific account will attempt to use its corresponding LINE if it is not in use When the virtually mapped line is in
82. rned Grandstream reserves the right to remedy warranty policy without prior notification A Warning Use the power adapter provided with the phone Do not use a different power adapter as this may damage the phone This type of damage is not covered under warranty FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 17 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 e istam GETTING TO KNOW GXP2140 GXP2160 IDLE SCREEN GXP2140 GXP2160 screen displays differently depending on whether the phone is idle or in use active The following figures show the idle screen of GXP2140 GXP2160 s John Smith Leem si David Robinson p Hass Figure 2 GXP2140 Idle Screen John Smith David Robinson Brenda T EM et Peter P b Jennifer VW Michael F NT LT x P a NM ut 4 e a7 DI nwardAll Figure 3 GXP2160 Idle Screen The following table describes the items displayed on the GXP2140 GXP2160 idle screen FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 18 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 CC ten Innovative IP Voice amp Video Table 8 LCD DISPLAY DEFINITIONS Displays the current date and time It can be synchronized with Internet time DATE AND TIME SE vers Shows the status of network It will indicate whether the network is down or NETWORK ICON starting
83. rphone Yes allow 2 angle positions Yes Layer 2 808 1Q 802 1p and Layer 3 ToS DiffServ MPLS QoS passwords MD5 and MD5 sess based authentication AES based secure configuration file SRTP TLS 802 1x media access control User and administrator level English Arabic Chinese Croatian Czech Dutch German French Hebrew Hungarian Italian Japanese Korean Polish Portuguese Russian Slovenia Spanish Turkish Firmware upgrade via TFTP HTTP HTTPS mass provisioning using TR 069 or encrypted XML configuration file Universal power adapter included Input 100 240V Output 12V 1A Integrated Power over Ethernet 802 3af Max power consumption 12W power adapter or 12 95W PoE Dimension Unit weight Package weight 32 104 F 0 40 C 10 90 non condensing GXP2160 phone handset with cord base stand universal power supply network cable Quick Start Guide FCC Part15 Class B EN55022 ClassB EN61000 3 2 EN61000 3 3 EN55024 EN60950 1 AS NZS CISPR22 Class B FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 13 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Innovative IP Voice amp Video INSTALLATION EQUIPMENT PACKAGING Table 5 GXP2140 GXP2160 EQUIPMENT PACKAGING Main Case Yes 1 Handset Yes 1 Phone Cord Yes 1 Power Adaptor Yes 1 Ethernet Cable Yes 1 Phone Stand Yes 1 Wall Mount Yes 1 Quick Start Guide Yes 1 CONNECTING YOUR
84. s 5 programmable context sensitive softkeys 5 navigation menu keys 11 dedicated function keys for MESSAGE with LED indicator PHONEBOOK TRANSFER CONFERENCE HOLD HEADSET MUTE SEND REDIAL SPEAKERPHONE VOL VOL Support for G 729A B G 711 a law G 726 G 722 wide band and in band and out of band DT MF in audio RFC2833 SIP INFO RJ9 headset jack allowing EHS with Plantronics headsets USB extension module port Hold transfer forward 5 way conference call park call pickup shared call appearance SCA bridged line appearance BLA downloadable phonebook XML LDAP up to 2000 items call waiting call log up to 500 records customization of screen off hook auto dial auto answer click to dial flexible dial plan hot desking personalized music ringtones and music on hold server redundancy and fail over Weather currency GMI available for advanced custom application development Yes both on handset and speakerphone Yes can power up up to 4 GXP2200EXT modules which features a 128x384 graphic LCD 20 quick dial BLF keys which dual color LED 2 navigation keys and less than 1 2W power consumption per unit Yes allow 2 angle positions Yes Layer 2 808 1Q 802 1p and Layer 3 ToS DiffServ MPLS QoS GXP2140 GXP2160 USER MANUAL Page 11 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Security Multi language Upgrade Provisioning Power amp Green Energy
85. s HEADSET button to switch to Headset mode The headset icon will display on the left side of the screen In this mode if pressing Speaker button or Line key to off hook the phone headset will be used When there is an active call press HEADSET button to toggle between Headset and Speaker FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 55 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Headset Type Always Ring Speaker Headset TX gain Headset RX gain Handset TX gain G istan Innovative IP Voice amp Video Selects normal RJ9 headset or Plantronics EHS headset for the headset type Configures to enable or disable the speaker to ring when headset is used on Toggle Headset Speaker mode If set to Yes when the phone is in Headset Toggle Headset Speaker mode both headset and speaker will ring on incoming call The default setting is No Configures the transmission gain of the headset The default value is OdB Configures the receiving gain of the headset The default value is OdB Configures the transmission gain of the handset The default value is 0 dB Settings gt LCD Display Backlight Brightness Active Backlight Brightness Idle Disable Missed Call Backlight Configures the LCD brightness when the phone is active Valid range is 10 to 100 where 100 is the brightest Default value is 70 Configures the LCD brightness when the phone is idle
86. s LINE key blinking in green Press CONF key Press the desired LINE key on hold the conference will be established Repeat the previous 2 steps for all the other parties on hold to join the conference VV VV V e Cancel Conference gt If after pressing the CONF key the user decides not to conference press Cancel softkey or the current active LINE key LED in solid green gt This will resume the 2 way conversation with the current line e Split and Re conference gt During the conference press HOLD key The conference call will be split and the calls will be put on hold separately with the LINE keys blinking in green gt Select 1 LINE key and press to resume the 2 way conversation gt If users would like to re establish conference call before 1 separate LINE is selected press the ReConf soft key right after the conference call is held split e End Conference FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 32 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 G sen Innovative IP Voice amp Video gt Press HOLD key to split the conference call The conference call will be ended with both calls on hold Or gt Users could press the EndCall soft key or simply hang up the call to terminate the conference call GXP2140 GXP2160 supports Easy Conference Mode which can be used combined with the traditional way to establish the conference e Initiate a conference
87. setting is Symmetric RTP No o Controls the silence suppression VAD feature of the audio codec G 729 If set to Yes when silence is detected a small quantity of VAD packets instead of audio packets will be sent during the period of no talking If set to No this feature is disabled The default setting is No Silence Suppression Configures the number of voice frames transmitted per packet When configuring this it should be noted that the ptime value for the SDP will change with different configurations here This value is related to the codec used and the actual frames transmitted during the in payload call For end Voice Frames Per TX FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 49 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 G sen Innovative IP Voice amp Video users it is recommended to use the default setting as incorrect settings may influence the audio quality G 726 32 Packing Mode Selects ITU or IETF for G726 32 packing mode Selects either Fixed or Adaptive based on network conditions The default Jitter Buffer Type ED l setting is Adaptive Selects Low Medium or High based on network conditions The default setting is Medium Account x gt Call Settings Selects whether or not to enable early dial If it s set to Yes the SIP proxy Jitter Buffer Length Early Dial TED must support 484 response The default setting
88. soft Phonebook LDAP Directory Contacts sub menu is for Local Phonebook Local Group LDAP Directory and Broadsoft Phonebooks User could configure phonebooks groups LDAP options here download phonebook XML to the phone and search phonebook LDAP directory Messages Message sub menu include the following options e Instant Message Displays received instant messages Voice Mails Displays voicemail message information in the format below new messages all messages urgent messages all urgent messages Preference Preference sub menu includes the following options e Do Not Disturb Enables disables Do Not Disturb on the phone e Star Key Lock Turns on off keypad lock feature and configures keypad lock password e Sounds o Ring Tone Configures different ring tones for incoming call o Ring Volume Adjusts ring volume by pressing left right arrow key Appearance o Active LCD Brightness Adjusts active LCD brightness by pressing left right arrow key o Idle LCD Brightness Adjusts idle LCD brightness by pressing left right arrow key o Display Language Selects the language to be displayed on the phone s LCD Users could select Automatic for local language based on IP location if available FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 38 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 A Innovative IP Voice amp Video e Time Settings Configures date and time on the phone
89. t which is when Huawei IMS special feature is on the P Preferred Identity Header will not show in INVITE If set to Yes the P Preferred Identity Header will always show in INVITE If set to No the P Preferred Identity Header will not show in INVITE Account x gt SIP Settings gt Advanced Features Broadsoft Call Center Hoteling Event Call Center Status Publish to Call Center Feature Key Synchronization Line Seize Timeout Eventlist BLF URI Conference URI Music On Hold URI BLF Call pickup Prefix PUBLISH for Presence Omit charset UTF 8 in FIRMWARE VERSION 1 0 0 17 When set to Yes Feature Key Synchronization will be enabled regardless of web settings The default setting is No Enables Broadsoft Hoteling event feature The default setting is No When set to Yes the phone will send SUBSCRIBE to the server to obtain call center status The default setting is No When set to Yes users could select Away Online or Busy from LCD menu and publish it to call center The default setting is No This feature is used for Broadsoft call feature synchronization When it s enabled DND and Call Forward features can be synchronized with Broadsoft server The default setting is Disabled Defines the interval in seconds before the line can be seized when Shared Line is used The default value is 15 seconds Configures the eventlist BLF URI on the phone to monitor the extensions in th
90. the port is 5062 i e 192 168 1 60 5062 input the following 192 168 1 60 5062 The key represents the dot the key represents colon Wait for about 4 seconds and the phone will initiate the call Quick IP Call Mode The GXP2140 GXP2160 also supports Quick IP Call mode This enables the phone to make direct IP calls using only the last few digits last octet of the target phone s IP address This is possible only if both phones are under the same LAN VPN This simulates a PBX function using the CSMA CD without a SIP server Controlled static IP usage is recommended To enable Quick IP Call Mode go to phone s Web GUI gt Settings gt Call Features set Use Quick IP Call Mode to Yes Clicking on Save and Apply on the bottom of Web GUI page to take the change To make Quick IP Call take the phone off hook first Then dial xxx where x is 0 9 and xxx 255 Press or SEND and a direct IP call to aaa bbb ccc XXX will be completed aaa bbb ccc is from the local IP address regardless of subnet mask The number xx or x are also valid The leading 0 is not required but it s OK For example e 192 168 0 2 calling 192 168 0 3 dial 3 followed by or SEND e 192 168 0 2 calling 192 168 0 23 dial 23 followed by SEND e 192 168 0 2 calling 192 168 0 123 dial 123 followed by SEND FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 29 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195
91. timer when it makes outbound calls If set to Yes and the remote party supports session timers the phone will use a session timer when it receives inbound calls If Force Timer is set to Yes the phone will use the session timer even if the remote party does not support this feature If Force Timer is set to No the phone will enable the session timer only when the remote party supports this feature To turn off the session timer select No As a Caller select UAC to use the phone as the refresher or select UAS to use the Callee or proxy server as the refresher As a Callee select UAC to use caller or proxy server as the refresher or select UAS to use the phone as the refresher The Session Timer can be refreshed using the INVITE method or the UPDATE method Select Yes to use the INVITE method to refresh the session timer GXP2140 GXP2160 USER MANUAL Page 48 of 79 G istan Innovative IP Voice amp Video Account x gt SIP Settings gt Security Settings Check Domain Defines whether the domain certificates will be checked or not when TLS TCP Certificates is used for SIP Transport The default setting is No Validate Incoming Defines whether the incoming messages will be validated or not The default Messages setting is No If set to Yes SIP User ID will be checked in the Request URI of the incoming INVITE If it doesn t match the phone s SIP User ID the call will be rejected The default setting is No Chec
92. tiple GXPs are behind the same NAT If using a Public IP address set this parameter to No e NAT Traversal It is under Accounts X gt Network Settings Default setting is No Enable the device to use NAT traversal when it is behind firewall on a private network Select Keep Alive Auto STUN with STUN server path configured too or other option according to the network setting WEATHER UPDATE To customize GXP2140 GXP2160 to display weather information for the preferred city users could go to web GUI gt Settings gt Web Service page and enter the city code in the following options FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 68 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 andstream Innovative IP Voice amp Video General Settings Call Features Weather Mullicast Paging Enable Weather Update No 9 Yes City Code Auto Self Defined City Code Audio Control eegenen LCD Display Self Defined City Code USMA0046 Date and Time Update Interval 15 Web Service Degree Unit Auto O Fahrenheit O Celsius XML Applications Programmable C Keys Enable Stock Update No 9 Yes Extension Boards st Stock Code DJI IXIC INX FTSE ST Enable Currency Update O No Yes Currency Code EUR USD GBP USD CAD Copyright Grandstream Networks Inc 2013 All Rights Reserved Figure 7 Web Service By default the City Code is set to
93. to No the currency information screen will not show Configures currency code for the phone to look up and display the Currency Code R l l d P P pay currency information Settings gt XML Applications E Configures the server path to download the idle screen XML file This field could be IP address or URL with up to 256 characters Specifies the soft key name displayed on the idle screen for the users to Softkey Label ME enter XML application FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 57 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 G sen Innovative IP Voice amp Video Settings gt Programmable Keys Assigns a function to the corresponding line key The key mode options are e Line Regular line key to open up a line and switch line The Value field can be left blank e Shared Line Share line for Shared Line Appearance feature Select the Account registered as Shared line for the line key The Value field can be left blank e Speed Dial Select the Account to dial from And enter the Speed Dial number in the Value field to be dialed e Busy Lamp Field BLF Select the Account to monitor the BLF status Enter the extension number in the Value field to be monitored e Presence Watcher This option has to be supported by a presence server and it is tied to the Do Not Disturb status of the phone s extension Line Key X e Even Uses E This option
94. tooth Status OFF Bluetooth is off ON Bluetooth is on USB Status OFF No USB connection ON USB connected Incoming Call ka The current call is an incoming call Outgoing Call The current call is an outgoing call ER FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 22 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 d 11 FIRMWARE VERSION 1 0 0 17 Innovative IP Voice amp Video Call On Hold OFF No call on hold ON Call on hold Call Connect OFF No call ON Call connected Call Conference OFF No Conference call ON Conference call is established Click Hand In call screen this icon shows on the line available for transfer or conference IP Call Status The current call is an IP call SIP Call Enter number for initiate call The current call is a SIP call Call Time During an active call this icon shows the call time LCD Brightness Up Brightness is increasing LCD Brightness Down Brightness is decreasing Speaker Volume Up Call screen icon Speaker volume is increasing Speaker Volume Down Call screen icon Speaker volume is decreasing Handset Volume Up Call screen icon Handset volume is increasing GXP2140 GXP2160 USER MANUAL Page 23 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 G istan Innovative IP Voice amp Video Handset Volume Down e
95. v4 address obtained on the phone IPv6 Address The IPv6 address obtained on the phone Subnet Mask The subnet mask obtained on the phone Gateway The gateway address obtained on the phone DNS Server 1 The DNS server address 1 DNS Server 2 The DNS server address 2 PPPoE Link Up PPPoE connection status NAT Type NAT traversal status for each account Product Model Product model of the phone Part Number Product part number Software Version e Boot boot version number FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 43 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 System Up Time System Time Service Status Core Dump G sen Innovative IP Voice amp Video e Core core version number e Base base version number e Prog program version number This is the main firmware release number which is always used for identifying the software system of the phone e Aux Aux version number e Dsp DSP version number System up time since the last reboot Current system time on the phone system GUI and Phone service status Core dump file that could be downloaded for troubleshooting purpose ACCOUNTS PAGE DEFINITIONS Table 14 Account Page Definitions Account x gt General Settings Account Active Account Name SIP Server Secondary SIP Server Outbound Proxy SIP User ID Authenticate ID Authenticate Password Name Voice Mail User ID Activat
96. y Cancel Unconditional Call Forward To cancel the unconditional call forward e Off hook the phone 73 e Dial 73 e Hang up the call Busy Call Forward To set up busy call forward X e Off hook the phone e Dial 90 and then enter the number to forward the call e Press OK softkey or SEND key Cancel Busy Call Forward To cancel the busy call forward D e Off hook the phone e Dial 91 e Hang up the call Delayed Call Forward To set up delayed call forward oe e Off hook the phone e Dial 92 and then enter the number to forward the call e Press OK softkey or SEND key Cancel Delayed Call Forward To cancel the delayed call forward e Off hook the phone 93 e Dial 93 e Hang up the call CONFIGURATION GUIDE The GXP2140 GXP2160 can be configured via two ways FIRMWARE VERSION 1 0 0 17 GXP2140 GXP2160 USER MANUAL Page 36 of 79 www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ndstream e LCD Configuration Menu using the phone s keypad e Web GUI embedded on the phone using PC s web browser CONFIGURATION VIA KEYPAD To configure the LCD menu using phone s keypad follow the instructions below e Enter MENU options When the phone is in idle press the round MENU button to enter the configuration menu e Navigate in the menu options Press the arrow keys up down left right to navigate in the menu options e Enter Confirm selection Press the round MENU button or Select so

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