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1. Maxlen 13 Length of PBX number 5 Length of function number 4 Length of longest user number 4 e Strip 5 4 Length of PBX number 5 Length of function number 4 57 63 11 Troubleshooting For troubleshooting purposes the following software tools are provided the Mobile Pro Desktop Voice IV Server Monitoring and tracing tool Ist kein WEB Zugang m glich z B Passwort vergessen 2 kann der RESET Auslieferzustand ber MON Mobile Pro Reset auf dem Desktop ausgef hrt werden Dieser Link funktioniert nur vom localhost aus Event Viewer via My Computer gt Manager Status displays regarding layers 1 2 Almost all of these software tools have their own onscreen help 58 63 12 FAQs For answers to frequently asked questions visit http www speech design com de Partner Login 59 63 13 Uninstalling the Mobile Pro Bei einem Abbau des Systems beachten Sie bitte folgende Schritte Ito an external medium such as a USB stick gt Then to restore the system to its factory settings carry out a reset Mobile Pro web interface gt gt Reset gt This deletes all settings and saved data gt Press the lock switch of the switch box to disable it The PBX is now connected directly to the NT Disconnect the cables between the Mobile Pro and the switch box Shut down the system a data backup by creating a backup file Mobile Pro web interface gt gt Backup Save t
2. From here you can transfer Mobile Pro files Backups Logfiles Traces etc to your PC Up and downloads are available via the Filemanager of Mobile Pro Select Controller configuration to get a simplified diagram of the Mobile Pro ISDN Setup settings rear side of Mobile Pro Kind of direction TE NT Programming of the controller 9 green Q passiv red 46 63 9 IT security For security reasons only the following ports are permitted for use Software module Version TCP port UDP port Apache web server with PHP module 1 3 35 PHP 4 3 2 so jo realVNC remote maintenance software 4 0 5800 5900 E ca DNS POP3 9 1 Release further Ports In LAN Eigenschaften gt TCP IP gt Erweitert gt Option gt Eigenschaften gt TCP IP Filtering further ports can be added 47 63 10 Numbering plan detail 10 1 Simplified diagram Schematische Darstellung TON pe incomming call NT PBX calling outgoing call NT PBX user input dialing y GUN all numbers 10 1 1 Numbering plan for incomming calls The format of the CalledNum and the CallingNum which is transmitted to the Mobile Pro system is depending on what kind of connection the system is connected Example the system can be connected between trunk and PBX call through or the system is connected as sub PBX behind the PBX via ISDn or SIP Therefore all numbers have to be tran
3. text empty Type Of Number select see Dir select see DIR Enter the values into the fields accordingly Outgoing Calling e List 53 63 MobilePro Anschalte Installations Handbuch 4 2 13 10 19 09 16 23 19 berschrift STRIP INSERT Inhalte NPNNAME DIR INITIATOR DIGITS STRIP INSERT TON Beispiel intern PBX 49170123873 2 0 n e Link Add e Form Default Value I lt bgcolor e0e0e0 gt allowed input select List from NPNAME outgoing Called atum select see DIR o ea y aii empy igi empty Of Number igi 10 1 5 3 Numbering plan for dialling and grafical user input GUI On page dialing inputNumberingPlan the Lists for dialing and input are shown Here you create the numbering plans which are used for Dialing from main menu and for the entry of numbers on the WEB interface also for update and restore lt 4 1 Y In Step2 you can test the plans Input Initator Number Output Number e ist INITIATOR berschrift NPNNAME INITIATOR DIGITS MINLE MAXLEN STRIP INSERT Inhalte NPNNAME DIR INITIATOR DIGITS MINLEN MAXLEN STRIP INSERT Beispiel X intern m nchen 498989458 3 3 498989458 Beispiel intern frankfurt 496912345 3 3 496912345 e Link Add 54 63 MobilePro Anschalte Installations Handbuch 4 2 13 10 19 09 16 23 19 System administration gt gt Change nu
4. Check whether your PBX allows Explicit Call Transfer and configure this if necessary 4 3 Operating elements connections Only the following interfaces be used for the connections PS 2 mouse PS 2 keyboard VGA monitor LAN ISDN PRI BRI amp The PRI BRI cables must not be kinked under any circumstances amp Do not plug in the power plug until all connector cables are connected to the Mobile Pro 4 3 1 Connections switches buttons on the Mobile Pro Front side operation display LED mounting hole button for system start mounting hole Rear side ON OFF button RJ 45 pats depending on size main supply 7 41 a 2 0 0 0 0 0 0 0 0 0 0 6 2 2 2 2 0 0 9 9 0 6 0 6 0 0 94 5 5 9 9 9 9 9 9 9 9 a 9 Connection for mouse key board monitor USB 5 63 MobilePro Anschalte Installations Handbuch_4 2 13 10 19 09 16 23 19 The system is factory configured to start automatically when the power supply voltage is switched on see rear of the device View of the RJ45 jacks for Mobile Pro S2M PRI variants Mobile Pro 30 80 and Mobile Pro 30 500 com 1 2 Mobile Pro 60 160 and Mobile Pro 60 500 Cort 1 2 Cot 3 Contr View of the RJ45 jacks for Mobile Pro SO BRI variants Mobile Pro 4 4 Mobile Pro 8 8 6 63 MobilePro Anschalte Installations Handbuch_4 2 13 10 1
5. Generator The generator uses the filter which fits the best for numberting transformation Best Match The transform rules need following numbers 1 Numbering plan for incoming 2 Numbering plan for dialling and 3 Numberig plan for outgoing calls GUI calls incoming CalledNum dialing input outgoing CalledNum incoming CallingNum o _ outgoing CallingNum Example Numbering plan for incoming calls Called incomming called INPNAME STRIP INSERT NAME Free text DIR PBX Trunk Direction from where a calls is coming is going If field is empty the direction is not relevant INITIATOR Is used for dialing and input It is option to use the Initiator as additional filter If the field is empty the initiator is not relevant DIGITS Every number begins with a search pattern to be read from left to right In special cases you have to programm for call termination with timeout without hash Example for an entry tO or t00 49 63 MobilePro Anschalte Installations Handbuch 4 2 13 10 19 09 16 23 19 TON type of number u unknown s subscriber n national i international MINLEN Minimum length of number Empty fields are not valued e MAXLEN Maximum length of number Empty fields are not values STRIP Number quantity of digits which are removed left from the telephone number The removed digits are saved for further processing in variables n It is also possible to remove dig
6. cause damage or consequential damage The manufacturer shall not be liable beyond the extent provided by law amp Do not expose the Mobile Pro to heat direct sunlight radiators amp Avoid contract with water and chemicals as well as strong vibrations Otherwise the Mobile Pro may be destroyed Only authorized persons may open the housing The power plug must always be disconnected before opening Refer also to the section Swich switch off Failure to observe these rules results in a risk of fatal injury from electric shock amp The power socket must be installed close to the device and easily accessible amp The S2M PRI E1 connections must be operated an NT primary rate connection or on a PBX amp The SO BRI connections are to be operated on an NTBA or on a PBX Any other use or unauthorized modifications to the device will void the authorization to operate it amp The keyboard mouse and monitor may be plugged in or unplugged only if the Mobile Pro is switched off and the power plug is disconnected Otherwise malfunctions of or damage to the Mobile Pro or connected devices may result amp For security reasons we recommend operating Mobile Pro in a subnet when it is connected to a LAN No firewall is installed on Mobile Pro amp Only software which is explicitly released from manufacturer is supported No liability for damages regardless of their legal basis shall be accepted if 3rd p
7. target must ring c Call from a registered mobile phone the according registered Mobile Pro extension gt entry into main menu d Call from a registered mobile phone any extension gt check displayed number Must be extension number of the user not his mobile number e Call from any internal extension a registered Mobile Pro extension gt Mobile Pro extension and activated call forwarding target e g mobile phone must ring Caution for internal calls the registered extension must be re routed to its own Mobile Pro account f Test the functional phone numbers callback etc Test the remote access afterwards change the Windows administrator password Perform a backup of the settings Explain to customer s administrator the WEB access of the system and change the password If desired Configure the settings for e mail delivery For further administration please explain the backup and restore function to the customer tA 4 7 2 Mobility Client For details on installing and using Mobility Client software refer to the Mobility Client manual 26 63 5 Commissioning 5 1 Switching on off 5 1 1 Switching the switch box on off The switch box is switched on and off by plugging in unplugging the power supply Switch on the lock switch pressed to disable the call through system during commissioning 5 1 2 Switching Mobile Pro Mobile Pro on off Switch the device on
8. 07 3 24 59 PM eventlog D Information 11 15 2007 3 24 58 PM eventlog Information 11 15 2007 3 22 38 PM eventlog Error 11 15 2007 3 08 38 PM capidrv 9 Information 11 15 2007 3 08 35 PM yukonw2k 11 15 2007 3 08 57 PM RemoteAccess Event Properties 38 63 MobilePro Anschalte Installations Handbuch 4 2 13 10 19 09 16 23 19 7 5 ISDN setup UT Change the following settings only after consulting with Speech Design Service Using the link ISDN setup Desktop ISDN setup you can change Capi settings Settings xl Registration Capi Gateways Group VoIP Users Isdn Media Fax Debugging r Company Info Company Speech Design Street Industriestrasse 1 Zip Code 10 City Germering r License Expiry date F 9 2008 Create registration info Serial 00012 Load license License Status Not tested yet Restore configuration License version Backup configuration License Key c4vh Z2bAL Ya9H a Kv24b 2 3sa 4D 94L t9 c4 f b2b ALY a3 HgKfG m Program info Version 21 Trunk Sep 7 2007 15 21 41 Installpath C Program Files volP CAPI Cancel Apply We to make backup of the default settings bevore saving any changes 39 63 MobilePro Anschalte Installations Handbuch 4 2 13 10 19 09 16 23 19 7 5 1 Reducing the number of controllers Example Mobile Pro 60 160 Reg
9. 41 63 MobilePro Anschalte Installations Handbuch 4 2 13 10 19 09 16 23 19 Settings Abs Registration Capi Gateways Group VolP Users Isdn Media Fax Debugging Capicontroller Interface Endpoint BchanlnMin BchanlnMax BchanInSched Bch SpeechISDN TE I ROUND zur PBX SpeechlSDN NT UP_ROUND Cancel Apply The example procedure described above reduced the original 2 ISDN controllers in the direction of the trunk and in the direction of the PBX to a reduced version with 1 ISDN controllers in the direction of the trunk and in the direction of the PBX The Public services section shows the modified configuration of the example as a physical structure Controllers 2 to 16 are marked as disabled and are not to be connected to cables Refer also to Controller configuration Controller configuration yc We recommend maintaining the sequence TE followed by NT 42 63 MobilePro Anschalte Installations Handbuch_4 2 13 10 19 09 16 23 19 7 5 2 Assigning the B channels Here the settings for assigning the B channels are described in the configuration file 43 63 MobilePro Anschalte Installations Handbuch 4 2 13 10 19 09 16 23 19 Settings Registration Capi Gateways Group VolP Users Isdn Media Fax Debugging BchanDutMin BchanQutMax BchanDutSched BchanBiMin B
10. 483 mm with front panel 133 mm 430 mm 10 100 Base T Ethernet 62 63 16 GLOSSARY Program for viewing websites e g Internet Explorer or Firefox Dynamic Host Configuration Protocol A protocol that allows a device in the network to DHCP assign an IP address to other devices in the network either when the connection is established or at another time Internet Protocol defines how devices in a data network communicate with each other Address of a device in a network that corresponds to the specifications of the Internet IP address Protocol Local Area Network 63 63
11. 9 09 16 23 19 7 63 MobilePro Anschalte Installations Handbuch 4 2 13 10 19 09 16 23 19 4 3 2 Connections on the switch box Front view of the switch box for Mobile Pro 30 80 and Mobile Pro 30 500 variants Front view of the switch box for Mobile Pro 60 160 and Mobile Pro 60 500 variants Front view of the switch box for Mobile Pro 4 4 and Mobile Pro 8 8 variants Description of the LEDs front view PWR green power supply STAT green status display call through enabled CTRL orange enable signal from call through service 8 63 MobilePro Anschalte Installations Handbuch 4 2 13 10 19 09 16 23 19 Rear side INPUT SVDCH Lock switch The lock switch is used to enable and disable the call through system Lock switch switched on pressed gt call through disabled e g for maintenance work on Mobile Pro system Lock switch switched off not pressed gt call through enabled functions of Mobile Pro gt A Lock switch function of the switch box When the switch box is de energized or when the lock switch is pressed the switch box connects the NT trunk connection directly to the PBX If the lock switch is not pressed the lines are routed to the Mobile Pro via the switch box and the control is transferred to the software application normal operation This mechanism is safeguarded by an additional watchdog function so that in the event of an error all telephone call
12. Handbuch 4 2 13 Inhaltsverzeichnis 10 Numbering plan detail eu 10 Simple dinetan oiii 10 11 Numbering plan tor incomming Balls 10 1 2 Numbering plan for dialling and grafical user input 2 4 422 4 19 1 3 Numbers plan Tor Ball aa 10 1 4 Simplitted diagram of the transform nl u a D DU UR 1 Copyright Copying or reproducing these instructions in whole or in part is permitted only with the written approval of Speech Design GmbH Industriestra e 1 82110 Germering Subject to change and correction 1 1 Explanation of symbols The following symbols are used in this manual This symbol introduces an instruction This symbol identifies list items This symbol identifies lower level list items 9 This symbol identifies the next lowest level of list items 5o 0 7 Ay k This symbol identifies tips or additional instructions T This symbol draws your attention to important information or prerequisites amp This symbol and text identify warnings that must be observed as otherwise property damage or data loss may result A This symbol and text identify warnings that must be observed as otherwise a risk of injury or death exists 1 63 2 Safety instructions The system has been manufactured and inspected with great care Despite this we do not recommend using it in situations where malfunctions can
13. Media Fax Debugging 0 UP ROUND 0 PRI1 1 2 Switch B ox Coates rear 16 63 MobilePro Anschalte Installations Handbuch 4 2 13 10 19 09 16 23 19 amp This is an example Take care that there are set no any breaks either in between the ports in the ISDN Setup nor in the controller Connect the PBX to port PBX Connect the trunk to port trunk gt Connect port TO SYSTEM with the first port TE gt Connect port from SYSTEM with first port port NT amp The wires of the cable between switch box and Mobilen Pro must not be kinked under any circumstances 17 63 MobilePro Anschalte Installations Handbuch_4 2 13 10 19 09 16 23 19 4 5 1 4 Mobile Pro 60 160 und Mobile Pro 60 500 A ISDN Setup PRI 1 PRI 2 1 2 sae 3 I amp This is an example Take care that there are set no any breaks either in between the ports in the ISDN Setup nor in the controller 18 63 MobilePro Anschalte Installations Handbuch 4 2 13 10 19 09 16 23 19 Switch Box x to netw from to netw m rear sipi m CM mm PRI 1 PRI 2 1 2 4 amp This is example Take care that there are set no any breaks either in between the ports in the ISDN Setup nor in the controller Connect the PBX to port PBX Connect the trunk to port trunk gt Connect port TO SYSTEM with the first port TE Connect port from SYSTEM with first port po
14. MobilePro Anschalte Installations Handbuch_4 2 13 3 ChristianHartleb MobilePro Anschalte Installations Handbuch 4 2 13 Inhaltsverzeichnis 1 COPRright susanne 1 63 AT aa 1 63 OTS TETTE N AA 2 63 2 standards ans 2 63 3 Hi GREG THOM u uu y m 3 63 221 Tas sone 3 63 4 Installation ann 4 63 d Scope of delivers eek 4 63 4 2 Prerequisites A 4 63 a 3x Operin Gone CEIDUS ase oer ee 5 63 4 3 1 Connections switches buttons on the Mobile Pro 5 63 4 32 on The Svilteh Bar sauna aan 8 63 4 4 Monntne m the equipment 10 63 A Installne the Wie bile PEU ensure 10 63 4 5 l Connecton assignment Ol the interfaces ne ee rer Ce Y dad 10 63 4 6 Additional information about Mobile Pro 24 63 TSW een 24 63 Me EO N a Oe 24 63 4 7 Description of the installation procedure to be clarified advance 25 63 4 7 1 Teleserver Mobile Pro sy stein ce 25 63 d APMC Mobily MUT SSS e 26 63 S DOMES O ee 27 63 2 1 on DLE
15. TX zm 4RX ATX 4RX 4RX RX STX S RX 5 RX E ums wwo E Z RX XRX ATX TX STX S T gt 22 63 MobilePro Anschalte Installations Handbuch 4 2 13 10 19 09 16 23 19 amp Caution Only use the delivered original cables Terminal connection to NT Terminal connection if RJ45 is not available or assignment does not correspond to the illustration connection switch box to NT to the switch box to NT TX TX has to be connected to TX and RX to RX towards NT connection Terminal connection to the PBX Terminal connection if RJ45 is not available or assignment does not correspond to the illustration connection switch box to NT to the switch box to PBX TX RX t TX has to be connected to TX and RX to RX towards PBX 23 63 MobilePro Anschalte Installations Handbuch_ 4 2 13 10 19 09 16 23 19 4 6 Additional information about Mobile Pro M Versions 4 6 1 Mobile Pro M1 external e g mobile phone Mobile Pro M1 registered ER telephone number internal Ext Every internal telephone Ext Every external telephone The installation of a Mobile Pro MI version is always a project based business which must be prepared in depth For each customer a numbering plan has to be issued and programmed Please see chapter Numbering plan for more information The Mobile Pro MI version needs a PRI trunk line which is configured exc
16. al Calling Test input Test Result calling_final TEST Back to wizard e Form Default Value allowed input NPNNAM elect ee DR 51 63 MobilePro Anschalte Installations Handbuch 4 2 13 10 19 09 16 23 19 text faigit text digit disi ext lem gt Enter the values into the fields accordingly 10 1 5 2 Numbering plan for outgoing calls On page outgoingNumberingPlan the Lists for Called and Calling are shown TIn Step2 you can test the plans Input CalledNum CallingNum Dir Output CalledNum CallingNum Ton Outgoing Called e List berschrift NPNNAME IGITS STRIP INSERT Dir Inhalte NPNNAMET DIGITS STRIP INSERT TON DIR_INITIATOR Beispiel intern 498989458317 4 5 PBX e Link Add 52 63 MobilePro Anschalte Installations Handbuch 4 2 13 10 19 09 16 23 19 System administration gt gt Change numbering plan for outgoing calls Help Called Test input cated Name Digis Strip Insert Ton intem 45250708 498989458 4 s re 489 4 exemun 49 2 0 EN OC Test Result called final ToN Dir Calling Test input Calling Test Result calling_final ToN TEST Back to wizard e Form Description Default Value allowed input text Di text digit Strip text digit
17. arty software is used 2 1 Safety standards and certifications Mobile Pro fulfills the safety regulations of EN60950 T Caution Mobile Pro fulfills the requirements for class radio radiation only if no audio lines are connected C 2 63 3 Introduction This manual describes the installation commissioning and configuration of the Mobile Pro system It also describes the creation of trace and log files for fault analysis and the possible service access points for commissioning the system 3 1 Target group This manual is intended for service technicians who connect the Mobile Pro and put it into service For information about administration of Mobile Pro refer to the Administration manual 3 63 4 Installation 4 1 Scope of delivery I Check to make sure that the delivery is complete If you find damage to the device or accessories do not switch on the device under any circumstances but contact your supplier Mobile Pro e power cable for the power supply rubber connector e Switch boxes depending on the model Mobile Pro 30 80 1 switch box 1 x PRI with power supply adapter Mobile Pro 30 500 1 switch box 1 x PRI with power supply adapter Mobile Pro 60 160 1 switch box 2 x PRI with power supply adapter Mobile Pro 60 500 1 switch box 2 x PRI with power supply adapter Mobile Pro 4 4 2 switch boxes 2 x BRI per switch box with power supply adapter Mobile Pro 8 8 4 switch boxes 2 x BRI p
18. ces may result Connect the monitor mouse PS 2 and keyboard PS 2 to the rear side of the Mobile Pro Connect the power plug to the power supply Switch on the Mobile Pro and the monitor 27 63 MobilePro Anschalte Installations Handbuch 4 2 13 10 19 09 16 23 19 The Mobile Pro boots up Windows login dialog appears 3 Login as the administrator Username Administrator Password mobilepro You now see the desktop ofthe Mobile Pro 5 2 3 Service access via ISDN remote RAS Login in WBM as administrator and select menu Service Settings Compelte the RAS setting fields To get remote access gt Enter the RAS number to establish a data remote transmission Start the VNC Viewer and enter 10 0 0 1 in Server field In field Password set service 5 2 3 1 Optimized functionality Instead of an ISDN connection it is also possible to establish a LAN connection as RAS remote access service 5 2 3 2 Add on information to RAS dial in with Mobile Pro M1 An external RAS access is not possible with Mobile Pro M1 The call direction has to be turned around In total there a three support units which can be dialled level 1 level 2 and level 3 Each level unit has to be configured independtly RAS Dial To start the remote access call the administrator user number and enter the TUI service PIN Afterwards enter the key digits according to the row in the RAS Dial e g row 1 key digit 1
19. chanBiMax www 0 0 UP ROUND 1 31 Cancel These settings are relevant on the NT side only if a mixed incoming outgoing B channel assignment is active The B channels are numbered from 1 31 With the fields BchanInMin and BchanInMax B channels for incoming calls are used With the fields BchanOutMin and BchanOutMax B channels for outgoing calls are used With the fields BchanBiMin and BchanBiMax B channels for both directions are used For the assignment the B channels for the respective direction are used first If no more B channels are available in this pool the Bi channels bidirectional are used If none of those are available either no connection is possible Scheduling Modes BchanInSched BchanOutSched Up_Count B channels are assigned in an order from Min to Max B channels are assigned in an order from Max to Min B channels are used in upward sequence Up_Round The start is not always with Min Down Round B channels are used in downward sequence The start is not always with Max 44 63 MobilePro Anschalte Installations Handbuch_4 2 13 10 19 09 16 23 19 7 5 3 Media e Ensure Data Mode is in the column and TX Transparent in every row Ensure that SW is in the column and HW in every row Sw Eee zur PBX TX Transparent G 45 63 8 Public Services Get to Public Services via the login level Public
20. e utilization of the system the following files are available in the DST Service Log Files directory desktop Occupied time table NT stat Occupied time table TE stat For evaluation import these into the Excel file Occupied time table XX xls 7 3 Log files In the default setting two log files are generated each month e DSTService log file MobilePro log file The links to the corresponding folders are on the desktop MobilePro log files Calls set up by the Mobile Pro are stored here 36 63 MobilePro Anschalte Installations Handbuch 4 2 13 EN 10 19 09 16 23 19 The Call through Service log file stores calls set up by the call through DST service These files can be imported and displayed by the excel file jjjjmmtt log xls is available in the same directory To work on the logfile and on the excel file please copy both on your PC notebook with Microsoft Office 7 4 Event Viewer The Windows event log application log shows information such as status displays regarding layer 1 2 as well as various information and error messages Possible entries in the Windows event log Messageld 1000 DST service was started version 1Messageld 1001 DST service start failure code Messageld 1010 capi2032 dll failure code Messageld 1011 Capi version Messageld 1012 Capidrv version Messageld 1013 Speech Design ISDN driver version Messageld 1020 Controller 1 Layer 1 NT red alarm to PBX Messageld 1021 Contro
21. er switch box with power supply adapter e Teleserver Mobile Pro Documentation CD consisting of 1 Administration manual user manual 1 short reference guide with user examples 1 dial up scheme menu structure 1 licensing agreement End User License Agreement EULA 1 CE Declaration of Conformity Cables depending on the model 9999 For 1x PRI variants Mobile Pro 30 80 4 connector cables for PRI connections 2 cables with open ends Mobile Pro 30 500 4 connector cables for PRI connections 2 cables with open ends For 2x PRI variants Mobile Pro 60 160 8 connector cables for PRI connections 4 cables with open ends Mobile Pro 60 500 8 connector cables for PRI connections 4 cables with open ends For BRI variants Mobile Pro 4 4 8 connector cables for BRI connections Mobile Pro 8 8 16 connector cables for BRI connections crossover cable LAN 4 rubber feet for tabletop installation of unit 4 2 Prerequisites 1 Power supply system 220V network 2 Connection s to the PBX or NT connection for Mobile Pro 1 NT PRI BRI connection 1 PBX PRI BRI connection Network access LAN For additional information refer to the chapter entitled TechnicalData 4 63 MobilePro Anschalte Installations Handbuch 4 2 13 10 19 09 16 23 19 I Check the configuration for the assignment of the B channels incoming outgoing bidirectional in the trunk see Section Assigning the B channels
22. et no any breaks either in between the ports in the ISDN Setup nor in the controller Connect the PBX to port PBX Connect the trunk to port trunk gt Connect port TO SYSTEM with the first port TE gt Connect port from SYSTEM with first port port NT amp The wires of the cable between switch box and Mobilen Pro must not be kinked under any circumstances 13 63 MobilePro Anschalte Installations Handbuch_4 2 13 10 19 09 16 23 19 4 5 1 2 Mobile Pro 8 8 ISDN Setup BRI 2 2 e BRI 3 BRI 4 3 45 10 11 12 14 63 MobilePro Anschalte Installations Handbuch 4 2 13 10 19 09 16 23 19 Switch B ox PBX rear BRI 1 BRI 2 BRI 3 4 1 2 3 4 9 9 10 11 9 amp This is an example Take care that there are set no any breaks either in between the ports in the ISDN Setup nor in the controller Connect the PBX to port PBX Connect the trunk to port trunk gt Connect port TO SYSTEM with the first port gt Connect port from SYSTEM with first port port NT amp The wires of the cable between switch box and Mobilen Pro must not be kinked under any circumstances 15 63 MobilePro Anschalte Installations Handbuch_ 4 2 13 10 19 09 16 23 19 4 5 1 3 Mobile Pro 30 80 and Mobile Pro 30 500 A ISDN Setup settings Regishation Capi Gateways Group VolP Users Isdn
23. gin Help Administrator Admin password default 1234 Administrator menu overview System administration 29 63 MobilePro Anschalte Installations Handbuch 4 2 13 10 19 09 16 23 19 Administrator System parameters Numberingplan User rights level Functional phone numbers User administration User overview New user Music on Hold Service Restore Logout T Further information for the administrator are available in administrator manual or online help e Public Public is for everybody without any user number or password See chapter Public Services 30 63 6 System settings 6 1 Numbering plan The numbering plan enables you to fit the Called Num and Calling Num individually For a regular installation the numbering plan must not be edited For futher information see chapter Numbering plan in detail at the end of this document 6 1 1 WEB programming 1 Create numbering plan Log in as Administrator is requisited System administration Administrator Numberingplan User rights level Functional phone numbers User administration User overview New user Music on Hold Service 31 63 MobilePro Anschalte Installations Handbuch 4 2 13 10 19 09 16 23 19 Logout Select a template Complete the empty fields accordingly Click gt gt Save and create numbering plan lt lt Y All values which you have entered into the system before are
24. he backup file To uninstall the switch box disconnect the remaining cables from the switch box to NT and to PBX and gt MP restore the original connection between the NT and PBX After the uninstallation return all cables along with the system 60 63 14 Final decommissioning The Mobile Pro contains electronic components that must be disposed of properly Therefore after final decommissioning of the unit give it over to an electronics recycling facility 61 63 15 Technical data Environmental temperature while storage to 40 C in operation 15 C to 45 C Environmental humidity while storage and in operation 15 95 relative humidity Connections Mobile Pro 30 80 PRI 2 x PRI connections 30 in 30 out 80 user Mobile Pro 30 500 PRI 2 x PRI connections 30 in 30 out 500 user Mobile Pro 60 160 PRI 4 x PRI connections 60 in 60 out 160 user Mobile Pro 60 500 PRI 4x PRI connections 60 in 60 out 500 user Mobile Pro 4 4 BRI 8 x BRI connections 8 in 8 out 25 user Mobile Pro 8 8 BRI 16 x BRI connections 16 in 16 out 35 user 230 VAC Power supply 50 60 Hz Power input max 150W Weight Mobile Pro 30 80 Mobile Pro 30 500 Mobile Pro 60 160 Mobile Pro 60 500 Mobile Pro 4 4 Mobile Pro 8 8 Switch Box Power supply to Switch Box Subpackage cable Mobile Pro 30 30 Mobile Pro 60 60 Mobile Pro 4 4 Mobile Pro 8 8 Dimensions width height depth 3 HU
25. he user number is 101 The system dials 89458 900101 which is 498989458900 for function callback and 498989458101 user number If the extension numbers of the company have all the same length the Wizar creates following rule see below If the extensions have different lengths you have to enter the highest length example 3 digits Digits 89458 e Minlen 11 Maxlen 11 e Strip 5 3 Insert 498989458 2498989458 Strip 5 3 removes the first 5 digits 89345 and the next 3 digits 900 amp If the function number has just 2 digits and or the user number has 2 digits the rule will not work anymore because Minlen and Strip are wrong Therefore if the extension numbers of the company have different lengths Minlen Maxlen and Strip have to be adjusted Example 1 2 and 3 digit extensions The function number has 2 digits Digits 89458 no change e Minlen 9 Length of PBX number 5 Length of function number 2 Length of shortst user number 2 e Maxlen 10 Length of PBX number 5 Length of function number 2 Length of longest user number 3 Strip 5 2 Length of PBX number 5 Length of function number 2 56 63 MobilePro Anschalte Installations Handbuch 4 2 13 EN 10 19 09 16 23 19 Example 2 2 3 and 4 digit extensions The function number has 4 digits Digits 89458 no change Minlen 11 Length of PBX number 5 Length of function number 4 Length of shortst user number 2
26. in which the desired name number is listed 5 2 4 Service Filemanager Using the Mobile Pro file manager you can upload and download files using the web browser without having access to the web administration of the system To access the file manager first establish a connection from your desktop laptop to the Mobile Pro refer to the section Service access with the desktop laptop So that you can access the corresponding files first copy them into the following directory under this path C Program Files FMCgatewaySuite Files The link Service Filemanager is on the desktop Double click the link OctopusMobile Filemanager Internet Explorer link a browser window appears that shows the contents of the Files folder Upload Upload files with Browse and Upload Download Select a file and and store it any folder 28 63 MobilePro Anschalte Installations Handbuch 4 2 13 10 19 09 16 23 19 For service access via ISDN remote access service the download to your desktop laptop takes place automatically 5 3 Access for User and Administrator 1 Log in User EE User password default 1234 Here the user can enter his user number extension number and his code number to get access to the web user interface The user can then change his settings via web Y Further information for the user are available in user manual or online help Administrator Teleserver Mobile Pro gt gt Lo
27. istration Capi Gateways Group VoIP Users Isdn Media Fax Debugging E Name Proto Total Out In Fax Pa Int Codec Code zum EDSS1 2 2 2 12 200 6 7114 ISDN EDSS1 2 2 2 12 200 G 711 ISDN zur PBX 0551 2 2 2 12 200 G 711 amp ISDN zurPBX EDSS1 2 2 2 12 200 G 711 ISDN lt call group optimization JV no supplementary services old disc handling Cancel Apply Here you can check boxes to define which settings have to be active Depending the Mobile Pro model this varies between 2 rows for Mobile Pro 30 80 and Mobile Pro 30 500 and 16 rows for Mobile Pro 8 8 The row number corresponds to the physical controller number refer also to RJ45 Buchsen Rear side of the Mobile Pro There may not be any gaps between the rows 40 63 MobilePro Anschalte Installations Handbuch_4 2 13 10 19 09 16 23 19 In the following example an Mobile Pro 60 160 becomes an Mobile Pro 30 160 by changing the configuration as outlined below The handling with Mobile Pro 4 4 and Mobile Pro 8 8 is correspondingly As shown below deactivate the last 2 boxes corresponds to 2 ISDN controllers and change the text in rows 2 and 8 of the Name column to to PBX Then set the operating mode NT under the ISDN tab in the Endpoint column in rows 2
28. its repeatedly in order to save them in several variables Example Nummer 1234567 Strip 2 3 gt Variable 81 12 Variable 52 345 The number itself is reduced to 67 INSERT Pattern which is always added on the left side of the number Here also the variables n can be added Entry and diagram of transform ruels Within the menu Numbering plan in System administration you find the menu gt gt Individual Settings Here the transform rules can be edited If you enter a new rule the table only shows the fields which are constitutive for the rule 10 1 5 Plans 10 1 5 1 Numbering plan for incoming rules On page incomingNumberingPlan the Lists for Called and Calling are shown TIn Step2 you can test the plans Input CalledNum CallingNum Dir Output CalledNum CallingNum Ton For each Called and Calling an own list e List berschrift NPNNAME DIR DIGITS TON MAXLEN STRIP INSERT Inhalte NPNNAME DIR INITIATOR DIGITS TON MINLEN MAXLEN STRIP INSERT Beispiel ntem PB 0 subsciber 12 15 1 49 e Link Add 50 63 MobilePro Anschalte Installations Handbuch_4 2 13 10 19 09 16 23 19 System administration gt gt Change numbering plan for incoming calls Help Called Test input Called unknown Dir ToN Minlen MaxlenStip em P ges ns gt e Beschl international AMT B94589200 s 9 Test Result called fin
29. ller 1 Layer 1 TE red alarm to NT Messageld 1022 Controller 1 Layer 1 NT yellow alarm to PBX Messageld 1023 Controller 1 Layer 1 TE yellow alarm to NT Messageld 1024 Controller 1 Layer 1 NT line up to PBX Messageld 1025 Controller 1 Layer 1 TE line up to NT Messageld 1030 Controller 1 Layer 2 NT link established to PBX Messageld 1031 Controller 1 Layer 2 TE link established to NT Messageld 1032 Controller 1 Layer 2 NT link released to PBX Messageld 1033 Controller 1 Layer 2 TE link released to NT Messageld 1081 File access failure Messageld 1089 Internal failure text Messageld 1098 DST service was stopped by system shutdown Messageld 1099 DST service was stopped 37 63 MobilePro Anschalte Installations Handbuch_4 2 13 10 19 09 16 23 19 n Event Viewer Local 33 Application Log TOU 11 15 2007 3 35 23 PM capidrv Security Log 3 Information 11 15 2007 3 35 20 PM yukonw2k HJ SystemLog Information 11 15 2007 3 35 16 SpeechIsdnDrv A warning 11 15 2007 3 35 41 PM RemoteAccess Information 11 15 2007 3 35 31 PM eventlog 3 Information 11 15 2007 3 35 31 PM eventlog 3 Information 11 15 2007 3 34 21 eventlog N Warning 11 15 2007 3 25 18 PM RemoteAccess E Information 11 15 2007 3 24 50 PM capidrv Information 11 15 2007 3 24 47 PM yukonw2k 2 Information 11 15 2007 3 24 43 SpeechIsdnDrv 3 Information 11 15 20
30. lusively for outgoing calls Notes Compared to the conventional installation of Mobile Pro in all ISDN lines between trunk interface and PBX following differences have to be considered 1 Installation Mobile Pro has to be connected to a separate PRI line 2 PBX The separate PRI line is assigned to a cross connections as sub PBX E g can be reached with 9 For every Mobile Pro MI user parallel signalling to sub PBX user Ext e g 9 317 has to be programmed Establish a transit option between trunk and sub PBX 3 Trunk network The separate PRI line must be configured only for outgoing calls 4 6 2 Mobile Pro M2 24 63 MobilePro Anschalte Installations Handbuch_4 2 13 10 19 09 16 23 19 external e g Mobile Pro M2 mobile telephone own Mobile Pro M2 number registered AMT zB 9 4 telephone number internal zB 0 EN Every internal telephone Ext Every external Ext telephone The installation of a Mobile Pro version is always a project based business which must be prepared in depth For each customer a numbering plan has to be issued and programmed Please see chapter Numbering plan for more information The Mobile Pro M2 version needs an own bi directional PRI trunk own trunk number outside line number Notes Compared to Mobile Pro M1 resp Mobile Pro there is just one difference to be considered Trunk network The separa
31. mbering plan for dialling and GUI input Help Dialing Test input Number Initiator Name Initiator Digits Minten Maxten Strip item 3 3 0 9898905 ati 01 23 7 inem 6 6 3 498989458 1498989458 Ed etemi mop 3 18 exemn f 121 898 le ems trf Tr int timeout u 4 4 1 449889948 Test Result Number GUI Input Test input Number Initiator Name Initiator Digits Minlen Maxlen Maxlen Strip Insert mem t 3 0 4998948 etemi 19 1 12 extenn J od 1 9 a Test Result Number TEST Back to wizard e Form eu i eu u oy o digit gt Enter the values into the fields accordingly e Attachment 55 63 MobilePro Anschalte Installations Handbuch 4 2 13 10 19 09 16 23 19 10 1 6 Mixed Extension lengths and Function numbers with DTMF redialling Within the menu Numbering plan in System administration you find the menu gt gt Individual Settings Here the transform rules can be edited If you enter a new rule the table only shows the fields which are constitutive for the rule Mixed Extension lengths and Function numbers with DTMF redialling Example for function number Callback Basically in this example two numbers are combined in one The function number for Callback is 900 t
32. mn 1 Channel Column 2 Calling Number number of the caller Column 3 Called Party Number dialed number Column 4 Function agent in the main menu Information The green fields which are shown top in the picture change their colours depending on the status Red active calling status Green passive idle status the appropriate row shows the last actions 33 63 MobilePro Anschalte Installations Handbuch 4 2 13 10 19 09 16 23 19 Action 2 Selection from the main menu The phone number 089 89458 151 is dialed voice Server 951202101 Qe 8959458151 b Hole Teilnehmer f Projektende 09 0 B 1 92298945815 65981802101 b Hole Teilnehmer f Projektende 09 0 00 03 30 8 00 20 18 4 0 6 Column 1 Channel Column 2 Called Party Number e Column 3 Calling Number Column 4 Function connection 15 established Example 2 Action 1 An external call phone number 089 89458 0 is placed from the local exchange to the phone number 089 81802 101 PES LM voice Server 1 gt n1702234737 te 81802101 gt Agent im Hauptmenue Projektende 09 01 1 t gt te 7 By 00 01 22 4 00 14 27 4 0 6 Z Column 1 Channel Column 2 Calling Number Column 3 Called Party Number Column 4 Function assignment of the first B channel Action 2 Because call forwarding is activated for user 101 extension 101 the e
33. off using the button on the front side only To switch off press and hold the button for approx 3 sec Mobile Pro Mobile Pro shuts down automatically Do not unplug the power plug until the green operation LED has gone out after approx 30 seconds so that the device can shut down properly 5 2 Service Access For commissioning there are two 2 options for the service access Using the desktop laptop computer Directly on the system 5 2 1 Service access using the desktop laptop computer Network connection using crossover cable For the service access with your desktop laptop you need VNC client software and a crossover cable see Scope of delivery Change the IP address of your desktop laptop to 10 0 0 2 and the subnet mask to 255 0 0 0 Connect your desktop laptop with the Mobile Pro and use the cable specified above Start VNC and enter the IP address 10 0 0 10 default factory setting gt Enter the password service case sensitive to gain access You now see the desktop of the Mobile Pro and can log in to the system as described in the following section 5 2 2 Service access directly at the system You can also obtain service access by connecting a keyboard mouse and monitor directly to the Mobile Pro amp The keyboard mouse or monitor may be plugged in or unplugged only if the Mobile Pro is switched off and the power plug is disconnected Otherwise malfunctions of or damage to the Mobile Pro or connected devi
34. rt NT amp The wires of the cable between switch box and Mobilen Pro must not be kinked under any circumstances 19 63 MobilePro Anschalte Installations Handbuch_4 2 13 10 19 09 16 23 19 4 5 1 5 Simplified diagram in call through mode for BRI 50 Original switch box BRI fe I to the system from the system 4 5 1 6 Simplified diagram in call through mode for PRI S2M switch box PRI Ty Fe 45 to the system from the system The following diagrams are showing the connection in customers infrastructure based on an example of PRI S2M connection 20 63 MobilePro Anschalte Installations Handbuch 4 2 13 10 19 09 16 23 19 amp If the cables are not routed correctly the trunk may block the connection for 30 min Top view of RJ45 plug to PBX TX RX 1 2 4 PRI S2M connection switch box to NT trunk interface wires 2 RX ATX to AMT PBX from TX System System 4 TX T ATX RX XTX 2 TX ARX ATX KRY KR N SAX STX SRX SCRX 21 63 MobilePro Anschalte Installations Handbuch 4 2 13 10 19 09 16 23 19 PRI S2M connection switch box to NT trunk interface and to PBX PBX from System System ATX 18 4 TX 1TH 2 TX 2 RX 2 TX 20 KRI ATX KRII 4RX amp TX 5 RX SRX to AMT PBX from System System ATX RO TX 1 2 TX 2 RX 2
35. s can again be routed directly via the switch box if necessary Depending on the error situation this emergency mechanism can be triggered by the hardware or the software e g power off Each time the lock switch is pressed there is a brief interruption of the trunk line 9 63 MobilePro Anschalte Installations Handbuch 4 2 13 10 19 09 16 23 19 4 4 Mounting the equipment locker Uc The locker depth and screw connections of the 19 equipment locker may vary from manufacturer to manufacturer Where applicable contact the manufacturer of your equipment locker about the possibilities for installing rack mounted units If necessary obtain suitable guide rails from the manufacturer of your equipment locker before installation begins amp The cables plugged into the rear of the Mobile Pro must not be kinked under any circumstances Therefore note the locker depth when rack mounting the unit switch box should be installed close to the NT connection 4 5 Installing the Mobile Pro The system is looped in between the NT termination and the PBX 4 5 1 Connection assignment of the interfaces Connection diagram external e g Mobile Pro c mobile telephone internal Every internal telephone Ext number NT registered telephone Every external telephone amp Each example shows the first two controler connections All other cables have to be connected consecutivel
36. sformed into a definite numbering format which is the international format for telephone numbers E 164 All numbers User number forwarding target numbers have to be set in this format Example 87 7 gt 14989458367 0171317317 49171317317 0043891233343 gt 43891233343 10 1 2 Numbering plan for dialling and grafical user input GUI Using the international standard format E 164 ease the programming of the settings in the WEB interface Example For Dialing from main menu just enter the extension number for internal call e g 317 or the number of an external call The programmed rule ensures that the numbers are transmfored automatically in the right complete number 48 63 MobilePro Anschalte Installations Handbuch 4 2 13 10 19 09 16 23 19 Example 317 gt 4989458317 0170317317 gt 149170317317 10 1 3 Numbering plan for outgoing call To enable outgoing calls it is also important to programm all telephone numbers CalledNum and CallingNum based on the E 164 format Also the direction of calls are relevant for the programming Example 4989458317 gt 317 7 4969123456 gt 069123456 43891233343 gt 143891233343 Type Of Number International 10 1 4 Simplified diagram of the transform rules For every kind of possible number transformation a single numbering plan has be generated The quantity of numbering plans are not limited The numbering plan has a Filter and
37. te PRI line must be bi directional with its own trunk number outside line number 4 7 Description of the installation procedure to be clarified in advance 4 7 1 Teleserver Mobile Pro system 1 Connect the switch boxes to the Mobile Pro system see diagram 2 Connect a laptop with the crossover cable provided or connect a mouse keyboard and monitor directly to the Mobile Pro box 3 Plug the power supply of Mobile Pro and the switch box 4 Switch on the Mobile Pro After service login via VCN or via WBM administrate the system and the basis configuration RAS settigns numbering plans 5 Check the configuration for the assignment of the B channels incoming outgoing bidirectional in the trunk and configure the settings of Mobile Pro accordingly 6 Set up the IP configuration IP address etc for web administration in the customer network We recommend to configure a fixed IP address 25 63 MobilePro Anschalte Installations Handbuch_4 2 13 10 19 09 16 23 19 Perform a restart of the Mobile Pro box Press the lock switch at the rear of the switch box to loop in Mobile Pro in the NT PBX line Set up a subscriber extension mobile phone Mobile Pro test sequence a Call the Mobile Pro extension from an external number gt extension and the registered mobile phone must ring gt 9 check displayed number and take call b Dial an external target from the Mobile Pro extension gt
38. transferred automatically into the selected template To save modifications or to create further new rules proceed as follows 6 1 2 Example National Prefix o International Prefix _____ 00 Area code Alternative dial in number Joni length of extension number max 3 Press the button Save and create numerbing plan all entered values tranferred into the selected tamplate In individual case e Change numbering plan for incoming calls e Change numbering plan for outgoing calls e Change numbering plan for dialling and GUI input 32 63 7 Traces amp Logfiles DST Dienste der Durchschleiftechnik 7 1 Traces 7 1 1 Voice 4 Server trace Voice 4 Server is very useful for troubleshooting in real time It displays phone numbers Calling Called Party Number and the currently executed functions Example 1 A user is set up in Mobile Pro as follows User administration gt gt Georg Mark gt gt User data First name Last name 101 Department Password PIN User number HOD Language Displayed number at called party 08981802101 01708024737 e Action 1 Call into the main menu Call from the mobile phone 0170 802 47 37 to the fixed line number 089 81802 101 voice Server 1 t gt n1 702234737 51802101 gt gt Agent im Hauptmenue Projektende 09 1 Bs 00 01 22 4 00 14 27 W4 0 6 2 Colu
39. uuu 27 63 5 1 1 Switching the switch 27 63 35 12 Switching Mobile Pr Mobile Progni a 27 63 32 SEHE ZEBCSR TREE Eee 27 63 3 2 1 Service access using Ihe desktop laptop Complulter una 27163 5 2 2 Sevice access directly at the Fre 27 63 5 2 3 Service access via ISDN remote RAS ent an ih 28 63 22 er E E ae od ved nca on ero es wine 28 63 53 Access Tor User and Administrati aaa 29 63 System coo y OnE ee 31 63 O Number as 31 63 I WER PET 1 une 31 63 GEBIETE TED 32 63 7 Traces amp Logfiles DST Dienste der DurchschleiftechniRk 33 63 iti ttr tos ead E Ue 2 2 33 63 BEI Yoke dB run 33 63 y TP Rs 36 63 FAKE med Gime UAC use are 36 63 T3 Lop Hi ren 36 63 FERIEN 27 63 J STSD N BEINE c 2 39 63 7 3 1 Redueins th numbetor controllers ee 40 63 73 2 Ass sninsihe B ch ntels nass 43 63 753 Med 45 63 MobilePro Anschalte Installations
40. xtension 101 and at the same time the current call forwarding target number mobile phone number 0170 2234737 is called 34 63 MobilePro Anschalte Installations Handbuch 4 2 13 10 19 09 16 23 19 voice Server 10 e d F 1 C 81802101 8989458151 b Hole Teilnehmer Projektende 09 1 901702234737 65989458151 Hole Teilnehmer A Projektende 09 G zi 00 01 09 3 00 11 33 40 2 35 63 MobilePro Anschalte Installations Handbuch 4 2 13 10 19 09 16 23 19 Row Column 1 Channel Column 2 Called Party Number Extension 101 and mobile phone 0170 2234737 are called simultaneously Column 3 Calling Number Column 4 Function extension 101 and mobile phone number 0170 2234737 are called simultaneously By clicking the document icon you can view the detailed contents of the functions you have just carried out 7 1 2 ISDN Traces Zur Durchf hrung eines ISDN Trace stehen Ihnen drei bat Dateien zur Verf gung Desktop rechts oben e ISDN L1 bat Layer 1 e ISDN L2 bat Layer 2 e ISDN L3 bat Layer 3 To start the respective batch file the corresponding file icon acknowledge with Enter gt To end the trace select e and Enter The trace file is located in the following path C Program Files DSTService log ll tre e 12 tre 13 trc 7 2 Occupied time table To provide information about th
41. y as shown in the examples If not all ports are taken in the Mobile Pro System it is necessary to deactivate them in the ISDN Setup e g install Mobile Pro 60 500 but only use 1 x PRI or e g install Mobile Pro 8 8 but only use 6 x BRI 10 63 MobilePro Anschalte Installations Handbuch_4 2 13 10 19 09 16 23 19 It is not allowed to set any breaks in between the ports in the ISDN Setup nor in the controller The sorting always beginns with the TE ports and ends with the NT ports Following examples show the standard installation of Mobile Pro including the standard configuration in the ISDN Setup In order to make the following examples more clearly we used coloured cables for the pictures Delivered are grey patch cables 11 63 MobilePro Anschalte Installations Handbuch 4 2 13 4 5 1 1 Mobile Pro 4 4 Interface BcharinSched Boh zum AMT SpeechiSDN zum AMT SpeechiSDN zum AMT Speechi SDN zum AMT Speech SDN zur PBX Speechi SON zur PBX Speech SDN zur PEX SpeechiSDN zur PBX SpeechiSDN TE 0 0 0 0 NT 0 NT 0 NT 0 NT 0 cooooooo UP ROUND UP ROUND 10 19 09 16 23 19 BRI 2 2 6 BRI 3 BRI4 3 4 7 t 8 SwitchBox x netw m from 12 63 MobilePro Anschalte Installations Handbuch 4 2 13 10 19 09 16 23 19 amp This is an example Take care that there are s

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