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My CloudMirror Personal Storage Drive User Manual

1. Press the indent on the top of the unit to open the door and remove the bracket that holds the drives in 2 When looking down on the top of the unit with the front panel towards you If you are inserting two drives arrange them so that the connectors at the bottom face in The green boards should face each other If inserting one drive the green board faces the middle of the unit 3 Gently slip a drive into the slot Make sure the plastic tab is sticking up at the back of the unit Repeat with the other drive if applicable 4 Screw the bracket over the tops of the drives Close the door and firmly push down until it locks into place 5 Reconnect the network and power cables to the device 1 Rebuilding the Drive Depending on the RAID settings the replacement drive may rebuild automatically or you may need to rebuild it manually If any type of RAID and Auto Rebuild have been set on the Storage Screen the drive rebuilds automatically If Auto Rebuild has not been set the rebuild results are as follows If RAID is Then RAID O The data on the volume will no longer be accessible and must be recreated 1 Rebuild the drive See RAID Storage on page 60 2 Reload data from a backup or the original source Data is mirrored to the second drive in the volume and is still accessible Data is recoverable from the working good drive 1 Rebuild the drive
2. 2 000 eee ee eee ii 1 Important User Information 0000000n eee 1 Important Safety Instructions 0 0 0 00 1 Recording Your WD Product Information 000000 eee 2 2 Product Overview ssssssssssnssssssnssnssnn 3 About the Systema ders rier niner A ek oe E AE a 3 FEAU OS wat aa eos mated bead a a a a aana tet es 3 About the Online Learning Center 20 0000 cee eee 4 Package Contents 0 00 cece ee eee ee eee eens 4 RCCUIRCMCIIS 23 76 1 56s o0 nd be Ped deood eed oes epee eee 5 Product ComponentS 2 0 00 cece eee ee E a 6 Pre installation Instructions 2 0 0 0 ees 9 ManGiinG Pl6CAullOnS sstem boteme ted iwied dbade doehwdees 64064 9 3 Geting Started ii i4 neds beneeineta thee de tens 10 Physically Connecting the Device 000 eee ees 10 Getting Started Using Online Setup Software 0 11 Accessing Content 20000 a ce eee eee ees 12 4 Accessing Your Cloud Remotely 5 14 Enabling Cloud Access for the My Cloud Mirror Device 14 Configuring Cloud Access for a User 0 0 0 0 eee eee 14 Mobilizing Your Files with the iOS or Android Mobile App 16 5 Managing Users Groups and Shares 17 PO OUUNISCKS odes Boas hee ee oe ee Bee eee eee ee 17 ADOULGIOUDS cx a tse act Aw its esata ds nin ere WOE ae dp EEE 24 ADOUL ONAlCS ical a tuen bette ieee ten eee hs ew ei ee ees 26 6 The Dashboard ata
3. Set Up Groups Users Group Profile up Name CoreTeam iot onfigure gt gt amp Engineering amp Marketing J A gic Share Access Seo Seo Import Groups mal jsmith hall jones Note A share must first be made private on the Shares screen All public shares are grayed out 2 Inthe Share Access area click one of the following icons to indicate the type of access to the share MY CLOUD MIRROR GEN 2 CLOUD STORAGE 25 USER MANUAL MANAGING USERS GROUPS AND SHARES Read Write Access Select this option to provide the group account with read write access to the selected share The group members can view and update the share FSJ Read Only Access Select this option to provide the group account with read only access to the selected share The group member can view the share but can t update it J Deny Access he group has no access to this share The group is updated with your share access selection Assigning Quotas to a Group Use the following steps to assign a quota to a Group A quota determines the amount of space assigned to the user on the My Cloud Mirror device See Quota Rules on page 23 for information on quotas 1 On the Set Up Groups screen select the group from the left pane 2 Inthe Quotas field click Configure 3 Enter the amount of space you d like to assign to the group on the My Cloud Mirror device To assign unlimited space leave the Quota Amount field s blank
4. Engineering M cv 1 User s Configure gt Share Access Xo fo Import Groups Adding a Group 1 To adda group click 2 _ on the lower left of the Set Up Groups screen 2 Enter a Group Name Add a Group Group Name Select users to add to the group C jsmith jsmith gmail com C jones 3 Click the check box next to the users you d like to add to your new group and click Apply MY CLOUD MIRROR GEN 2 CLOUD STORAGE 24 USER MANUAL MANAGING USERS GROUPS AND SHARES 4 On the Set Up Groups gt Group Profile screen for the group you just added click Configure next to Quotas Marketing s Quota Leave fields blank if you do not wish to set any group quotas Cancel 5 Enter the Quota Amount or leave the values blank for unlimited space and click Apply Your new group account displays on the left pane of the Set Up Groups screen Editing Group Settings 1 On the Set Up Groups screen select the group whose information you d like to edit The Group Profile and Share Access panel displays 2 Modify the required and optional settings as desired To update the group s access to shares see Assigning Share Access to Groups on page 25 Assigning Share Access to Groups Once a group account is created you can assign access to the various shares on your My Cloud Mirror device using the following steps 1 On the Set Up Groups screen select the group for which you d like to assign a share
5. e Idle Time Enter the amount of time in minutes you d like the FTP to be idle before it times out e Port Enter the port to be used for FTP access e Flow Control Select either Unlimited or Customize If you select Customize enter a Flow Control value Click Next 5 Inthe Passive Mode field select either Default or Customize If you select Customize enter Passive Mode values 6 Select the check box if you d like to report external IP in PASV mode and click Next 7 Enter the following information e Client Language Select the client language from the drop down menu e SSL TLS Select this check box if you d like to allow only SSL TLS connections e FXP To enable FXP click the toggle button to ON 8 Click Next 9 Enter all IP addresses that you d like to block from FTP access and select either Permanent or Temporary from the drop down menu Click Save to save your entries 10 Click Finish AFP Service Apple File Protocol AFP Service is automatically enabled if you are set up for Time Machine backups e To enable disable AFP Service click the toggle button WARNING Mounting or ejecting a USB drive while performing an NFS or AFP file transfer will interrupt the file transfer process NFS Service Network File System Select this option to enable NFS Service for your network e To enable disable NFS Service click the toggle button WARNING Mounting or ejecting a USB drive while performing
6. Important To avoid electrostatic discharge ESD problems ground yourself by touching metal before handling the device Preparing a Drive For WD replacement drives reuse the screws and tabs attached to the faulty drive Note A standard phillios nead screwdriver is all you need 1 Using the parts from the faulty drive attach a plastic tab to the top hole in the drive s side on the right if the green board is facing you 2 Attach a screw to the corresponding hole on the other side of the drive 3 Attach label 1 or 2 to the top of the drive Label 1 is on the left and label 2 is on the right when looking down on the top of the unit There are corresponding numbers on the cross brace label MY CLOUD MIRROR GEN 2 CLOUD STORAGE 104 USER MANUAL REPLACING DRIVES Inserting One or Both Drives Mis ay ae M VOU 10 TT G E z y AA T 4 SS Y NN AN y LSA Z 4
7. Notifications Display Show notifications on the Dashboard for the following messages Critical Only Critical and Warning 1 On the Notification Display screen using the slider bar select the level of notifications you d like to view Critical Only Send only critical alerts Critical and Warning Send both critical and warning alerts All Send all alerts Informational Critical Warning The system automatically updates with your selection Firmware Update The Firmware Update page allows you to set up the device to update the My Cloud Mirror firmware automatically or to manually check for an update file The current version number and the date of last update of the firmware also display on this screen settings Auto Update Daily Available Updates Notifications Firmware Update Manual Update Auto Update Auto Update allows you to schedule your My Cloud Mirror device to conveniently check for available software updates and install them automatically This is the easiest way of ensuring the My Cloud Mirror firmware is current Note After a firmware update installs the My Cloud Mirror device reboots Since a reboot affects users ability to access the cloud schedule the updates to MY CLOUD MIRROR GEN 2 CLOUD STORAGE 100 USER MANUAL CONFIGURING SETTINGS occur at times when the likelinood of users accessing the cloud are minimal Note If you enable Auto Update you are asked to manually reb
8. Use one of the following methods to launch the dashboard Note WD Access and WD SmartWare are helpful WD apps that you can download from the online Learning Center Downloads page at htto mycloud conV learn IF you want to launch from THEN Desktop Icon This icon is installed Double click the dashboard icon to launch the My on your desktop when you use the Cloud Mirror dashboard setup software A browser or Windows Explorer Using Device Name 3 Enter the name of your My Cloud Mirror device default name wdmycloudmirror in the browser s address field http lt device name gt Windows Example htto wdmycloudmirror http lt device name gt local Mac Example htto wdmycloudmirror local 4 Click Go Using IP Address 1 Enter the IP address of your My Cloud Mirror device in the browser s address field http lt IP Address gt You can find the IP address from your router s user interface 2 Click Go WD SmartWare 1 Onthe WD SmartWare Home page select your My Cloud device 2 Click the Settings tab to display the Main Settings page 3 Click Setup Drive MY CLOUD MIRROR GEN 2 CLOUD STORAGE 32 USER MANUAL Windows 10 8 or 8 1 Windows 7 Vista Windows XP Mac OS X I SS s t THE DASHBOARD AT A GLANCE On the Start page tyoe Computer Click Computer In the left pane click Network In the right panel locate your My Cloud Mirror device under S
9. an NFS or AFP file transfer will interrupt the file transfer process WebDAV Service Web Distributed Authoring and Versioning WebDAV Select this option to enable WebDAV service for your network e To enable disable WebDAV Service click the toggle button Note In order to connect to the WebDAV service use the following IP address http lt server ip address gt 8080 Public MY CLOUD MIRROR GEN 2 CLOUD STORAGE 86 USER MANUAL CONFIGURING SETTINGS SSH Secured Shell protocol Select this option to securely access your personal cloud and perform command line operations via the Secured Shell SSH protocol SSH is disabled by default e To enable disable SSH click the toggle button WARNING Please note that modifying or attempting to modify this device outside the normal operation of the product voids your WD warranty Note The SSH login User Name is sshd Dynamic DNS Select this option to host a server Web FTP Game server etc using a domain name 1 To enable disable Dynamic DNS click the toggle button 2 Click Configure 3 Onthe DDNS Settings screen enter the following information e Server Address Select a server address from the drop down menu e Host Name Enter a Host Name for the server e User Name or Key Enter a User Name or Key for the server e Password or Key Enter a password or key for the server e Verify Password or Key Re enter the password or key for the server 4 Cli
10. 2 If an update is available click Install and Reboot to update your device 3 To return to the Home page click OK or Cancel MY CLOUD MIRROR GEN 2 CLOUD STORAGE 114 USER MANUAL Network Activity The Network Activity panel displays the system activities and processes that are running on your My Cloud Mirror device At a glance you can see the network CPU and RAM activity 1 To view alist of all the system activities and processes that are running on your My Cloud Mirror device click the arrow on the right of the panel to display the device activity panel Device Activity The list below indicates all ihe system activilies and processes that are running on the WE My Gioi System CPU 4 Mermary 42 18 512MB instadhed Network DOUME 1x 000MB Rx Proness ne CPU Click the right arrow to view the CPU activity Click Back to return to the Device Activity pane Click Close to return to the Home page Device Activity Memory Click the right arrow to view the Memory activity Click Back to return to the Device Activity pane Click Close to return to the Home page MY CLOUD MIRROR GEN 2 CLOUD STORAGE 115 USER MANUAL Network Click the right arrow to view the network activity Click Back to return to the Device Activity pane Click Close to return to the Home page Device Activity F 1 r ei Phm bm mm bima bri mme e a ee aes idle ro F mira mr apes The lsi below indicates all the SYSleM ac
11. Click Create Job MY CLOUD MIRROR GEN 2 CLOUD STORAGE 50 USER MANUAL BACKING UP AND RETRIEVING FILES 4 Enter the following information to create an internal backup job Job Name Enter a Job Name for your backup Source Folder Click Browse and select the folder you d like to backup Destination Folder Click Browse and select the destination folder for your backup Backup Type Choose the backup type from the drop down menu e Copy Copies files from source to destination Duplicate files will not be overwritten e Synchronize Copies files from source to destination Duplicate files WILL BE overwritten e Incremental Copies incremental changes of files up to 25 copies to the destination Recurrence If you d like to use the Recurring Backup feature 1 Click the toggle button to enable the Recurring Backup feature 2 select the frequency of the backup Daily Weekly Monthly 3 Select a time hour and minutes from the drop down menu 4 Click Create Your completed job displays in the Internal Backup Jobs area Internal Backup Jobs Photos Backup Completed Initiating an Immediate Internal Backup On the Internal Backups screen under Internal Backup Jobs select the job you d like to immediately backup and click the Begin Now icon Internal Backup Jobs Photos Backup Completed The internal backup begins Modifying an Internal Backup Job 1 On the Internal Ba
12. Critical Warning to the specified email address Click New Email Enter the email address where you d like to receive alert emails and click Save Repeat steps 5 6 to enter up to 5 email addresses Click Send Test Email to validate the email addresses you entered Click OK and then check your email for a validation email So oo So Enabling SMS Notifications Note Check with your SMS service provider to obtain their requirements for sending SMS messages Certain carriers may require you to send SMS text messages by email 1 On the Navigation bar click the Settings icon and click Notifications from the left pane To enable SMS click the toggle button Click Configure On the SMS Settings screen enter the name of your SMS provider Enter the SMS URL with the message content set to be Hello world ee a Note This SMS URL is used only for setup No SMS message will be sent after setup is completed Obtain the URL format requirements from your SMS service provider They should contain the following parameters username password destination phone and message content 6 Click Next Select the corresponding category for each SMS parameter from the drop down menu 8 Click Finish Your SMS notification is now set up MY CLOUD MIRROR GEN 2 CLOUD STORAGE 99 USER MANUAL CONFIGURING SETTINGS Notification Display The Notification Display allows you to select the type of notifications that are sent to you
13. importing multiple 21 removing 23 updating password 22 viewing 17 Users Panel 39 117 Using Mac OSX 13 Using Mac OS X Leopard Snow Leopard Lion Mountain Lion Mavericks 105 Utilities about 91 V viewing alist of shares 26 MY CLOUD MIRROR GEN 2 CLOUD STORAGE USER MANUAL INDEX alert details 41 apps 57 details of an ISO Share 97 groups 24 hard disk information 65 internal backups 52 remote backups 50 the RAID mode 61 USB backup details 47 W WAN 6 Warning changing RAID mode 61 deleting a share 30 61 modifying the device 87 mounting aUSB drive 45 86 renaming the device 75 renaming the drive 75 warranty information all regions except Australia New Zea land 108 Australia New Zealand 109 WD Media Players about 73 WD service and support ii WD Technical Support contacting ii Web Access Timeout 81 Web browser compatibility 6 WebDAV Service 86 Windows mapping a public folder 13 workgroups 84 88 135 Information furnished by WD is believed to be accurate and reliable however no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use No license is granted by implication or otherwise under any patent or patent rights of WD WD reserves the right to change specifications at any time without notice Western Digital WWD the WD logo My Book My Passport and WD TV are registered trademarks of Western Digital Technolo
14. 4 Click Save Removing a Group Use the following steps to delete a group from the My Cloud Mirror device 1 On the Set Up Group screen select the group you d like to delete in the left pane 2 Click the Remove Group icon fee 3 In response to the confirmation message click OK The Group account is removed from the device and no longer displays in the Group account list About Shares A share is an area on the My Cloud Mirror device for storing files similar to a folder or directory Note In this manual we use the terms share and folder interchangeably A share can be public so that all users can access the contents or private to limit access to selected users The Shares icon on the navigation bar displays a list of shares on the My Cloud Mirror device and enables the Administrator to manage shares and user access Viewing a List of Shares Click the Shares icon on the navigation bar to display a list of shares on the My Cloud Mirror device For each share name the description media serving and public access status display Use the following steps to view a list of shares MY CLOUD MIRROR GEN 2 CLOUD STORAGE 26 USER MANUAL MANAGING USERS GROUPS AND SHARES 1 On the navigation bar click Shares to display the About Shares page My Cloud set Up Shares About Shares A share is an area for storing files lee i hi You tan cr ale muig Shari Share Profile Volume_1 jones Share Access Us
15. Add an App icon EE in the lower left side of the screen The first time you add an app the Terms of Service screen displays Read and accept the agreement 3 On the Add an App screen place a check next to the app you d like to add to the device Add an App Apps bring additional capabilities to your My Cloud system Please review the details of the app before installing Available Apps 4 aMule Details O 3 Dropbox Details O EJ IceCast Details LI phpBB Details To install an app manually click bere Install 4 For details about the app click Details Close the Details screen 5 Place a check next to the app s you d like to add to your device and click Install The selected apps are added to your device Manually Adding an App If you have an app you d like to add that is not listed on the Add an App screen use the following steps to manually add that app to your My Cloud Mirror device Note WD recommends that you fully understand the nature of any app before you install it on your device 1 On the navigation bar click Apps to display the Apps screen My Cloud HTTP Downloads MY CLOUD MIRROR GEN 2 CLOUD STORAGE 58 USER MANUAL MANAGING APPS ON MY CLOUD MIRROR 2 Click the Add an App icon in the lower left side of the screen Add an App Apps bring additional capabilities to your My Cloud system Please review the details of the app before installing Available Apps lv
16. Cloud Using iTunes 0 74 11 Configuring Settings 0 0c e eee eee 75 OMS tala teria E E uta aa a aed tsk eae Arty ete E eas EEEE EEE 75 INGTWONK tance Aad depen te eal eh ae ik See Sh td ah Beet ete te he GE nee es hoe S 83 Medid sancan AO oe a a ONO ons oe ashe alae ek 90 GES aaaea a A eet ie nae a a se ahd eid Ga at eh mA Sa aca areas 91 NOUMGATONS eian Since tb eee Ghee Seek heh Re Sele at ee a ie Se doe 98 Firmware Upate riur 2 on 0 Ao oe Ree ee baa ea eae deg 100 12 Replacing DriveS 0c 103 Identifying a Faulty Hard Drive 0 0 0 eee 103 FICDIACING a DVE sard abe hee ee a a See ee arte he aaa aa eee 104 Rebuilding the Drive 0 0 cc eee 105 Retuming a WD Dive zanti Glut ake eee eee a PS 106 13 Regulatory and Warranty Information 107 Regulatory Compliance 0 00 eee 107 Warranty Information All Regions Except Australia New Zealand 108 Warranty Information Australia New Zealand only 109 MY CLOUD MIRROR GEN 2 CLOUD STORAGE USER MANUAL AD DCNGIGES dare ao 66 ee boie See ew Gee See ewe 111 Appendix A My Cloud Mirror Quick User Guide 111 Appendix B Joomla Setup Guide 2 0 0 eee ees 119 Appendix C phpBB Setup Guide 0 00 ce eee 123 Appendix D Supported RAID Modes 000 02 ee ae 128 Appendix E RAID Migrations 0 0000 eee 128 Appendix F Safe Mode Firmware Update P
17. Disk Ep Formatting Your Disk WARNING The Format Disk option erases all of the user data and shares permanently retaining default shares Data recovery programs cannot be used to restore data all user data and shares are permanently deleted Formatting your disk will take several hours to complete Use the following steps to format the disks on your My Cloud Mirror device 1 In the Format Disk area select the volume you d like to format from the drop down menu 2 Click Format Disk 3 Review the confirmation message select the check box and click OK Your My Cloud Mirror is formatted About ISO Mount Mounting an ISO file located on your network shares provides file level access to the file and folder content of the ISO file to users with access to the network share Use this area to create and ISO image or ISO share About ISO Mount Mounting an ISO file located on your network shares provides filetevel access to the file and folder content of the ISO file to users with access to the network share ISO Share List No ISO Share s has been added to the My Cloud system Create ISO Image Create ISO Share Creating an ISO Image An ISO image is a file that is an exact copy of an existing file system Use the following steps to create an ISO image 1 On the Navigation bar click the Settings icon and click Utilities on the left pane 2 At the bottom of the Utilities screen click Create ISO Image MY CL
18. Enter the sshd password Source Folder Click Browse and select the folder you d like to backup Destination Folder Click Browse and select the destination folder for your backup Backup Type Choose the backup type from the drop down list e Copy Copies files from source to destination Duplicate files will not be overwritten e Synchronize Copies files from source to destination Duplicate files WILL BE overwritten Recurrence If you d like to use the Recurring Backup feature 1 Click the toggle button to enable the Recurring Backup feature 2 Select the frequency of the backup Daily Weekly Monthly 3 Select a time hour and minutes from the drop down menu Transfer Encryption If you want transfer encryption click the toggle button to ON 4 Place a check mark in the box next to the share you d like to back up and then click Next 5 Inthe Remote IP field enter the IP address of the remote backup server Example 192 168 1 16 6 Inthe Password field enter the password for the remote backup server and click Next T Place a check mark in the box next to the share where you d like to back up your data and click Next 8 Enter the following information to create a Remote backup job and click Next Job Name Enter a Job Name for your backup Auto Update Click the toggle button to enable the Autoupdate feature Backup Now Click Yes to begin your remote backup now Click No to create a remote b
19. Glance 00000 eee eeee 32 Launcning the Dashboard sii oe ke eid heck Oe tet ewe kaw a a 32 The Dashboard Home Page 0 0c eee eee ees 34 Obtaining Customer Support aa aeea eee 43 Common VaSkS is 3 sek beter bout eet hs eet Sa et he ne here 44 MY CLOUD MIRROR GEN 2 CLOUD STORAGE USER MANUAL 7 Backing Up and Retrieving Files 0005 45 ABOUT IDACKUDS e eoep inline amp drt ak ee nee atta Bee we Ree Seta 45 Managing a USB Device and USB Backups 45 Remote BACKS e eraren ae A a a ESE oath L Petal as Ge cme at eh neta ee es 48 internal BACKUPS s Wii s exalt con nd Said ee i het a he eR dot 50 1OUGVBACKUDS 42x e fu ce oie Boe abt bop Ot el aoe dik a A Redes eo oe Wade BO eg 52 8 Managing Apps on My Cloud Mirror 57 PROOUT RODS r aie a ty ea ace eee ah destt E add wma wr eaten ne ae 57 Managng APPS aidan nnda nea e a e a a a A 57 9 Managing Storage on My Cloud Mirror 60 ADOUL SlOlACC s faethe oe ee toe ied eh ee es Sh me ee 60 RAID SlOraGe genea di wtdok bei E 4 eek add Sohne w phere eee 60 DISK SEALS 2 alba pide oh Boe nai Se ie edie od os lobar Seats a dear 65 10 Playing Streaming Videos Photos amp Music 67 MEPIT CNW rrt aon aa e ahah ae ee ee eee Pa 67 Media Storage Heenan ee ee e E e nee Ea A 69 Enabling DLNA and iTunes 00 0000 cee eee 69 Accessing Your Personal Cloud Using Media Players 73 Accessing Your Personal
20. Local Master Browser OFF ch Max SMB Protoco SMB 2 Ce Remote Server Remote Server OFF Port Forwarding Mo port forwarding service s has been added to your WO Cloud device Add d Leam More MY CLOUD MIRROR GEN 2 CLOUD STORAGE 83 USER MANUAL CONFIGURING SETTINGS Network Profile The Network Profile section of the Network screen displays network information for the My Cloud Mirror device Network Profile Intemet access E Mac Address 00 90 4A89 F8 80 15 IPv4 IF Address 192 168 1 106 IPv4 DNS Server 192 168 1 1 The Network Profile section displays the following information MAC Address The Media Access Control MAC address for this device IPv4 IP Address The IP version 4 address for this device Network Services The Network Services section of the Network screen allows you to enable or disable the services available on your My Cloud Mirror device Network Services iIPv4 Network Mode Static Ep Link Speed Auto oa Jumbo Frame OFF 1900 E Dynamic DNS MY CLOUD MIRROR GEN 2 CLOUD STORAGE 84 USER MANUAL CONFIGURING SETTINGS 1 Review or update the following IPv4 Network Mode By default the network mode is set to DHCP which means the My Cloud Mirror device automatically gets the IP address and other settings from your network Select the method of assigning the device s unique IPv4 address e Static Static IP lets you set an IP address manually You will be pro
21. Min s 11 Sec s 5 Day s 14 Hr s 17 Min s 10 Sec s 6 Day s 23 Hr s 59 Min s 52 Sec s 4 Day s 1 Hr s 23 Min s 47 Sec s 3 Day s 18 Hr s 33 Min s 54 Sec s 3 Day s 22 Hr s 24 Min s 47 Sec s 5 Day s 18 Hr s 59 Min s 38 Sec s 1 192 168 6 111 70 73 cb c1 d4 8b server 2 192 168 6 101 00 90 a9 37 dc 1f WDMyCloud 3 192 168 6 146 a4 1f 72 6e 15 fa test PC 192 168 6 128 00 90 a9 66 57 9c WDMyCloudMirror 192 168 6 116 00 90 a9 66 57 90 WDMyCloudMirror 192 168 6 112 40 6c 8f 0c f6 23 server 192 168 6 132 00 90 a9 66 57 0a WDMyCloudMirror 192 168 6 120 00 90 a9 66 57 30 WDMyCloudMirror Type device IP address in a browser window The Safe Mode UI appears Browse to the location where you saved the downloaded firmware Click Apply to load the firmware On the dialog box click OK The device reboots Once your reboot is completed ensure that you clear your browser s cache Check your browser s help to determine the best way to clear the cache 7 Once your device has completed the reboot we recommend that you do a system restore See Restoring your System on page 93 P PR Appendix G Technical Specifications Ethernet High performance 100 1000 Gigabit Ethernet connection Internal hard drives 2 WD Red 3 5 inch SATA hard drives Supported protocols CIFS SMB NFS FTP AFP I O ports Gigabit Ethernet RJ 45 port Data transfer rate USB 3 0 up to 5 Gb s A USB 3 0 host and US
22. My Cloud Mirror device Go to htto www dina org for a list of DLNA certified devices and for further information Accessing Your Personal Cloud Using iTunes You or anyone connected to the My Cloud Mirror device can use ITunes to play stored music files This service creates a virtual music library on the device and treats it as an iTunes repository making it possible to stream music files from the My Cloud Mirror device to Windows or Mac computers running iTunes For a list of Supported media types see Media Types Supported on page 68 Note iTunes 10 4 or later only supports music files See Knowledge Base Answer ID 8412 for additional information on iTunes supported versions Note iTunes scans any shares that have the Media Serving setting enabled including the Public share by default You can drag and drop media files into the corresponding folders in the Public share e g music files into the WDMyCloudMirror Public Shared Music default share otreaming Media in iTunes iTunes is enabled by default in the dashboard See Enabling iTunes on page 71 for more information on configuring iTunes 1 Launch iTunes on your computer 2 Click WDMyCloudMirror under the Shared section of the left pane If you have copied music to the Public Shared Music folder or a video to Public Shared Videos and it is in a format supported by iTunes it is listed in the right pane 3 Double click a media file you d like to play MY C
23. Players 73 accessing general settings 76 online support ii personal cloud using media players 73 personal cloud with iTunes 74 Accessories 5 adding asingle user 18 groups 24 media content to a folder 72 multiple users 19 Port Forwarding Services 89 AFP Services 86 alert details 41 alerts icons 41 apps about 57 deleting 59 managing 57 manually adding 58 updating 59 viewing 57 Apps Panel 40 117 assigning a group to a user 23 quotas to a group 26 quotas to users 23 share access to groups 25 automatic support requesting 43 auto rebuilding 64 B backups 48 about 45 Amazon S3 Cloud 55 MY CLOUD MIRROR GEN 2 CLOUD STORAGE USER MANUAL ElephantDrive 54 USB 45 box contents 4 C changing the RAID mode 61 China RoHS 108 cloud access settings 79 cloud backups about 52 ElephantDrive 52 Cloud Devices Panel 39 116 common tasks 44 compliance Europe 107 regulatory 107 safety 107 connecting a USB drive 45 My Cloud Mirror 10 contacting WD Technical Support ii creating a USB backup 46 an ISO Share 96 internal backups 50 multiple users 20 new shares 28 remote backups 48 customer support 43 Customs Union 108 D Dashboard end user 112 Home Page 34 launching 32 navigation icons 35 deep sleep 80 deleting anapp 59 an ISO Share 98 internal backups 52 Port Forwarding Services 90 remote backups 50 USB backups 47 device health 36 114 rebooting 94 status 36 Diagnostic Tests run
24. See RAID Storage on page 60 Data on the volume is no longer accessible Data on the other drive may be recoverable but will no longer be accessible from the My Cloud Mirror RAID 1 Spanning device 1 Rebuild the drive See RAID Storage on page 60 2 Reload data from a backup or the original source MY CLOUD MIRROR GEN 2 CLOUD STORAGE 105 USER MANUAL REPLACING DRIVES If RAID is Then JBOD Data on the volume is no longer accessible Data on other volumes is still accessible 1 Rebuild the drive See RAID Storage on page 60 2 Reload data from a backup or the original source For more information about rebuilding a replacement drive search the WD Knowledge Base for Knowledge Base Answer ID 11107 Returning a WD Drive Important Do not disassemble the internal drive and attached assembly components Return the entire internal drive assembly intact to WD Return the faulty drive following the instructions provided in WD Knowledge Base Answer ID 8 MY CLOUD MIRROR GEN 2 CLOUD STORAGE 106 USER MANUAL Regulatory and Warranty Information Regulatory Compliance Warranty Information All Regions Except Australia New Zealand Warranty Information Australia New Zealand only Regulatory Compliance Federal Communications Commission FCC Class B Information Operation of this device is subject to the following two conditions 1 This device may not cause harmful interferenc
25. allows WebDAV access on this share If you d like to use WebDAV Access click the toggle button to ON Note WebDAV access must be enabled before you can provide WebDAV access for a share See Network Services on page 84 for instructions on how to enable WebDAV access NFS Network File System is a protocol that allows a user to access files over a network Common with Unix Linux and some versions of Mac OSx See Network Services on page 84 for more information 1 On the Set Up Shares screen select the share you d like to edit The Share Profile panel displays 2 Modify the required and optional settings as desired Making a Share Private If you decide there is a reason to limit access to a public share convert it to a private share MY CLOUD MIRROR GEN 2 CLOUD STORAGE 29 USER MANUAL MANAGING USERS GROUPS AND SHARES 1 Onthe Set Up Shares screen select the share Share Access User Access 2 Switch the Public Access button to OFF 3 For each user listed in the User Access section select the level of access by clicking the appropriate icon for the share read write EEN read only By or no access E9 Deleting a Share WARNING Deleting a share erases all files and folders on the share 1 Select the share in the list of shares on the About Shares page 2 Click the Delete Share icon F S 3 In response to the confirmation message click OK Accessing the Contents of a Share Local
26. below Note Changing this password won t affect your lViyCloud com account Password required Cancel 4 Enter the new password in both the Password and Confirm Password fields 5 Click Apply MY CLOUD MIRROR GEN 2 CLOUD STORAGE 22 USER MANUAL MANAGING USERS GROUPS AND SHARES Assigning a User to a Group Use the following steps to assign a user account to a user group 1 Onthe Set Up Users screen select the user from the left pane 2 Inthe Group Membership field click Configure 3 Select the check box next to the group you d like the user to join and click Apply Quota Rules Assigning user quotas allows you to better control the disk space allocated to a user or a group There are various rules dictating which quota takes precedent over another User quota must be lt the group quota e g if your group has a 20 GB quota and you try to set the user quota to 30 GB quota you will be prompted to reduce your user quota to be equal to or less then the group quota If the user quota is not set the group quota is assigned to the user When a user quota is set prior to the user joining a group and a group is assigned f the user quota gt group quota the individual user s quota is automatically reduced to the group quota amount f the user quota is lt group quota the individual user quota remains unchanged Assigning Quotas to a User A quota determines the amount of disk space allocated to th
27. board to php ple ji ead io ha converter l Ga live with your phpBB3 Er ASEH E Supp rt Tarum Pirate drirjz ee or rename the insiae directory belore pim ou MY CLOUD MIRROR GEN 2 CLOUD STORAGE 127 USER MANUAL Appendix D Supported RAID Modes The chart below identifies those modes that are supported for RAID storage Supported RAID Modes 1 Disk 2 Disks Appendix E RAID Migrations The chart below identifies the RAID migration path allowed on your My Cloud Mirror device From To JBOD 1 disk RAID 1 2 disks Appendix F Safe Mode Firmware Update Procedures If you see the following screen use the steps outlined below to recover your server from safe mode http www support wdc com Choose File Note Before performing these steps download My Cloud Mirror firmware from the WD support website http support wd com and save it to a location to which you can browse from your computer Make sure to unzip the firmware file MY CLOUD MIRROR GEN 2 CLOUD STORAGE 128 USER MANUAL 1 Refer to you router user guide and log on to your router s DHCP LAN Device Client Table to obtain the IP address for your device Wo Welcome to My Net N900 Central Router Advanced Settings sa LAN Device and Client Tables Host and LAN Settings DHCP Client Table DHCP Server Settings Wired Wireless Devices IP Address MAC Address Device Name Lease Time 6 Day s 13 Hr s 48 Min s 12 Sec s 2 Day s 7 Hr s 58
28. configuration after restoring factory defaults does not restore shares or users See Saving a Configuration File on page 94 to create or restore a configuration file Note To erase all of the data on your device see Format Disk on page 95 Restoring your System Use the following steps to restore your system to one of the three available options 1 In the Restore to Default area click either System Only Quick Restore or Full Restore 2 Click Restore 3 Review the confirmation message and click OK The device reboots Don t unplug the device during this rebooting process Once the reboot is complete launch the dashboard system Configuration The system configuration area allows you to save a configuration file or import an existing configuration file This is useful if you perform a system restore and want to maintain your current configurations system Configuration save Config File Import File ED MY CLOUD MIRROR GEN 2 CLOUD STORAGE 93 USER MANUAL CONFIGURING SETTINGS Saving a Configuration File Use the following steps to save a configuration file 1 Inthe System Configuration area click Save Config File 2 he configuration file saves to your desktop Importing a Configuration File Use the following steps to save a configuration file 1 Inthe System Configuration area click Import File 2 Navigate to the location of your saved configuration file and select it The configuratio
29. is Bad or has Failed select it and view detailed information on the Hard Drive Information dialog box Note he drive number corresponds to the 1 or 2 decal on the drive In the event a fault occurs and you would like to service the device yourself visit WD Technical Support at support wdc com and search for Knowledge Base Answer ID 8 to obtain detailed instructions on obtaining a replacement drive When contacting Technical Support have the following information ready the My Cloud Mirror device s serial number date of purchase and the serial number of the internal hard drive s requiring replacement MY CLOUD MIRROR GEN 2 CLOUD STORAGE 103 USER MANUAL REPLACING DRIVES Replacing a Drive When replacing an existing drive you may use a drive made by another company For a list of compatible drives go to http www wac com en products products aspx 7id 1640 Removing a Drive Important Before getting started power off the unit and disconnect all of its cables Place the unit on a clean and stable surface If your My Cloud Mirror still contains the faulty drive you must first remove it before you can insert the new one 1 Reveal the hard drives by pressing the indented button on the top of the device and pulling up the door 2 Remove the bracket used for holding drives in 3 Pull the plastic tab at the back of the drive and with your other hand guide the drive up and out of the enclosure Inserting a Drive
30. of data at any time from anywhere on the web Enabling ElephantDrive Cloud Backup ElephantDrive is a cloud backup service that provides secure and automatic backups to your files remotely Once enabled EleohantDrive automatically syncs with your device For additional information see http home eleohantdrive com welcome wadc Use the following steps to enable a cloud backup using ElephantDrive 1 On the navigation bar click Backups to display the Backups screen MY CLOUD MIRROR GEN 2 CLOUD STORAGE 52 USER MANUAL BACKING UP AND RETRIEVING FILES 2 Click Cloud Backups if not already selected ___ My Cloud co oo g Shares Cloud Access Backups Storage Backups Sy como ae USB Backups WA ElephantDrive Remote Backups Protect your My Cloud system ElephantDrive offers a cloud storage solution connecting and protecting your My Cloud system to the cloud A native client provides cloud backup and syncs onto the My Cloud system with the industry s Internal Backups leading security features This solution features the three critical advantages of cloud storage separate site protection intelligent synchronization and simple secure sharing Cloud Backups For more information about ElephantDrive visit http www_elephantdrive com m ct aspx ici 1102 Camera Backups 3 Click ElephantDrive at the top of the screen 4 Inthe ElephantDrive field click the toggle button to turn on your ElephantDrive cloud backup Rac
31. on using and updating the media player go to the appropriate support site WD Media Players You can connect the various WD TV and WD Media Players to your home network for access to media content stored in a network drive such as the My Cloud Mirror device For details on using a WD Media Player to access files on your device see Knowledge Base Answer ID 2676 or refer to your WD Media Player User Guide Other Media Players Following are general steps for setting up devices such as digital picture frames Blu Ray players network connected IVs and digital media adapters 1 Make sure that your My Cloud Mirror device is connected to your home s local network and is powered on 2 Follow the user instructions provided with your media player to proceed through any initial setup or installation of drivers 3 Using the navigation feature on your player scan and detect your My Cloud Mirror device on your network 4 Depending on the player you have you may need to access a Settings Network Setup page in the user interface to establish connection so that your player can link to your My Cloud Mirror device Please refer to your player s user guide for specific instructions MY CLOUD MIRROR GEN 2 CLOUD STORAGE 73 USER MANUAL PLAYING STREAMING VIDEOS PHOTOS amp MUSIC DLNA Devices See specific DLNA media device user manuals for instructions on connecting a DLNA device to your local area network so you can access content on the
32. or limitations of incidental or consequential damages so the limitations above may not apply to you This warranty gives you specific legal rights and you may also have other rights which vary from state to state Warranty Information Australia New Zealand only For consumers purchasing products in Australia and New Zealand please refer to this warranty information Nothing in this warranty modifies or excludes your legal rights under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act This warranty identifies WD s preferred approach to resolving warranty claims which is likely to be quick and simple for all parties No other warranties either express or implied by law including but not limited to those contained in the Sale of Goods Act are made with respect to the Product If you purchased your Product in New Zealand for the purposes of a business you acknowledge and agree that the New Zealand Consumer Guarantees Act does not apply In Australia our goods come with guarantees that cannot be excluded under the Australian Consumer Law You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure What constitutes a major failure is set out in the Australian Consumer Law Warran
33. remove both data drives at the same time This will cause your device to become unresponsive MY CLOUD MIRROR GEN 2 CLOUD STORAGE 9 USER MANUAL Getting Started Physically Connecting the Device Getting Started Using Online Setup Software Accessing Content It s easy to set up the My Cloud Mirror Cloud Storage device all you have to do is unpack your device connect it and wait for the Power LED on the front of your device to turn a solid blue Then setup your system using the procedure Getting Started Using Online Setup software on page 11 For information about safely shutting down and disconnecting the device see Utilities on page 91 Physically Connecting the Device Follow the steps below to connect the My Cloud Mirror Cloud Storage device to a home or small office network Important To avoid overheating make sure the device is upright as shown in the illustration above and nothing is blocking or covering the slots and openings on the top and bottom of the device In the event of overheating the device will perform a safe shutdown interrupting all processes currently being performed If this occurs data may be lost Important We recommend that you use the enclosed Ethernet cable for optimal performance MY CLOUD MIRROR GEN 2 CLOUD STORAGE 10 USER MANUAL GETTING STARTED 1 Using the provided Ethernet cable connect one end of the cable directly into a router or network switch port 2 Conn
34. set to disable media sharing See Making a Share Private on page 29 Media Server Overview The My Cloud Mirror device uses TwonkyMedia as its DLNA media server It streams your music photos and videos to compatible devices in your home Playing media on a compatible device is easy The media server searches for all the media stored in the Public share on the My Cloud Mirror device connected to your home network After enabling media serving for the device see Enabling DLNA and iTunes on page 69 you can just transfer your multimedia content to the Public share on your My Cloud Mirror device and you are ready to stream and view content on your home entertainment center game consoles for example Xbox 360 or PlayStation 3 WD TV Live media player or DLNA 1 5 digital media adapters and other PC computers on your home or office network Visit http www dina org for further information on DLNA itunes Overview You or anyone connected to the My Cloud Mirror device can use ITunes to play stored music files iTunes creates a virtual music library on the device and treats it as an iTunes repository making it possible to stream music files from the My Cloud Mirror device to Windows or Mac computers running iTunes iTunes scans any shares that have the Media Serving setting enabled including the Public share by default MY CLOUD MIRROR GEN 2 CLOUD STORAGE 67 USER MANUAL PLAYING STREAMING VIDEOS PHOTOS amp
35. sign in the lower right of the panel Required Cancel Apply Note When you enter the email address on the Add User screen a new account is created for cloud access The user receives an email with instructions on how to set up and activate a password for cloud access 2 Enter the required information and click Apply Note Users can also be added and configured from the Set Up Users page Apps The Apps panel displays the apps currently installed on your My Cloud Mirror device MY CLOUD MIRROR GEN 2 CLOUD STORAGE 117 USER MANUAL 1 To view the installed apps click the arrow in the lower right of the panel to display Installed Apps HTTP Downloads Enabled FTP Downloads Enabled P2P Downloads Enabled Web File Viewer Enabled Note To install an app see Managing Apps on My Cloud Mirror on page 57 2 o return to the Home page click Close MY CLOUD MIRROR GEN 2 CLOUD STORAGE USER MANUAL Appendix B Joomla Setup Guide Joomla is an award winning content management system CMS that allows you to build Web sites and powerful online apps For additional information on Joomla visit htto www joomla org Joomla is one of the many apps available for use from your My Cloud Mirror device Provided in this section are the steps you ll need to set up Joomla Requirements Database e g MySQL FireBird MS SQL server Oracle PostgreSQL SQLite If you re using phpMyAdmin as
36. with you This chapter explains how to set up the My Cloud Mirror device for remote access and describes some of the ways you can take advantage of its many capabilities Enabling Cloud Access for the My Cloud Mirror Device Before you can use your My Cloud Mirror device remotely it must be enabled for cloud access enabled is the default To verify that the My Cloud device is enabled for remote access and to check the status of its remote connection s see Cloud Access on page 79 Configuring Cloud Access for a User Once you ve enabled cloud access on the My Cloud Mirror device use the following steps to give remote access capability to your device users 1 On the navigation bar click the Cloud Access icon My Cloud i i al m Home Shares Cloud Access Backups Configure Access About Cloud Access Before a smart phone or tablet can access the content on your drive you need to register it as part of your personal cloud ecosystem You generate a code that will pair your mobile device with the drive Help Managing Cloud Access Remote Access Basics MY CLOUD MIRROR GEN 2 CLOUD STORAGE 14 USER MANUAL ACCESSING YOUR CLOUD REMOTELY 2 Inthe left pane select the user you d like to configure for cloud access My Cloud Cloud Access Status WDMyCloud com Login for jsmith jami does not FAVE A VA a ie 1 COT gin i rj i email address to sin wp for a loom Cloud devices for jsmith her
37. 2 At the bottom of the Utilities screen click Create ISO Share Create ISO Share ee Public m SmartWare E TimeMachineBackup Cancel 3 Click the folder or sub folder where you want to add the ISO share MY CLOUD MIRROR GEN 2 CLOUD STORAGE 96 USER MANUAL CONFIGURING SETTINGS Create ISO Share pa Public m aa SmartWare e E TimeMachineBackup Cancel 4 lo create a new folder click the DEN icon 5 Inthe Create a New Folder screen that opens type a name for the new folder and click OK The new folder is created and shown on the Create ISO Share screen 6 Click Next 7 Enter a description for your ISO share and click Next 8 Complete the following fields Enable Media Serving To enable Media server for the ISO Share click the toggle button FTP Access To enable FIP Access for the ISO Share click the toggle button WebDAV Access Io enable WebDAV Access for the ISO Share click the toggle button Note If FTP Access or WebDAV access are disabled for the device the FTP Access and WebDAV Access fields will be grayed out 9 Click Next 10 If you want to enable NFS Access for the ISO Share click the toggle button to ON Note If NFS Access is disabled for the device the NFS Access fields will be grayed out 11 Click Save Your ISO Share is created Viewing the Details of an ISO Share Use the following steps to modify an ISO share 1 Onthe ISO Mount screen select the De
38. B 3 0 certified cable are required to obtain USB 3 0 performance MY CLOUD MIRROR GEN 2 CLOUD STORAGE 129 USER MANUAL Compatibility Note Compatibility may vary depending on user s hardware configuration and operating system Physical dimensions Width Length Height Weight 4 TB 6 TB 8 TB Power supply AC input voltage AC adapter AC input frequency DC output Temperature RoHs compliant Operating systems e Windows 10 e Windows 8 or 8 1 e Windows 7 e Windows Vista e El Capitan Mac OS 10 11 e Yosemite Mac OS 10 10 e Mavericks Mac OS 10 9 e Mountain Lion Mac OS 10 8 e Lion Mac OS 10 7 Browsers e Internet Explorer 10 0 or higher on supported Windows computers e Safari 6 0 or higher on supported Mac computers e Firefox 30 or higher on supported Windows and Mac computers e Google Chrome 31 or higher on supported Windows and Mac computers 3 90 in 99 06 mm 6 10 in 154 94 mm 6 75 in 171 45 mm 3 4 Ibs 1 6 kg 4 6 Ibs 2 1 kg 5 0 Ibs 2 3 kg Input voltage 100V to 240V AC Inout frequency 50 to 60 Hz Output voltage 12 VDC 3A Power supply 36W Operating temperature 5 C to 35 C 41 F to 95 F Non operating temperature 20 C to 65 C 4 F to 149 F Yes MY CLOUD MIRROR GEN 2 CLOUD STORAGE 130 USER MANUAL Index A about apps 57 backups 45 disk status 65 DLNA 74 internal backups 50 media servers 67 My Cloud 16 shares 26 WD Media
39. Click the item you wish to alias for example Shared Music hold down the mouse button hold down the Cmd and Option keys simultaneously then drag the item to where you d like to make an alias Instead of moving the original item this action creates an alias at the new location O25 Right click the item you want to alias for example Shared Music and click File gt Make Alias Mapping the Public Folder Windows To map the My Cloud Mirror Public folder for quick access in the future In Windows Explorer under Network click WOMYCLOUDMIRROR Right click the Public folder and select Map Network Drive from the menu Select an available letter from the Drive drop down list Select the Reconnect at login check box Click Finish Your Public drive is now mapped ge OS a MY CLOUD MIRROR GEN 2 CLOUD STORAGE 13 USER MANUAL Accessing Your Cloud Remotely Enabling Cloud Access for the My Cloud Mirror Device Configuring Cloud Access for a User Mobilizing Your Files with the iOS or Android Mobile App A personal cloud is your content at home secure and under your control Unlike public clouds a personal cloud allows you to keep all of your content in one safe place on your home network Share files stream media and access your content anywhere from your PC or Mac computer and from mobile devices No monthly fees No mysterious location for your data Keep your videos music photos and files safe at home and always
40. Home Shares Cloud Access Backups Backups met ElephantDrive Amazon S3 USB Backups About Amazon S3 Amazon 3 Simple Storage Service is an online file storage web service offered by Amazon Web Remote Backups Services It provides storage through web services interfaces to backup data on your device to the cloud Internal Backups Create Cloud Backups Camera Backups Amazon S3 Queue 4 Click Create Set Up Your Amazon 33 Backup Enter a 16 character Job Name that identifies either the upload to cloud or the download to cloud job to be created The Job Name cannot contain spaces The following characters are allowed a z A Z 0 9 Job Name eh 5 Enter a Job Name for your cloud backup and click Next Set Up Your Amazon 53 Backup Region United States Access Key Private Key Remote Path Cancel 6 Enter the following information supplied by Amazon S3 Region Select the region used for your cloud from the drop down menu Access Key Enter the access key supplied to you by Amazon S3 Private Key Enter the private key supplied to you by Amazon S3 MY CLOUD MIRROR GEN 2 CLOUD STORAGE 55 USER MANUAL BACKING UP AND RETRIEVING FILES Remote Path Enter the remote path for your cloud This is normally your bucket name 7 Click Next 8 Enter the following information and click Next Type Select one of the following options e Upload Backs up your My Cloud Mirror data to your Amazon S3 buc
41. Important use enclosed Ethernet cable provided 10 importing multiple users 21 initiating an internal backup 51 installing mobile apps 16 My Cloud mobile app 16 internal backups about 50 creating 50 deleting 52 initiating 51 modifying 51 viewing 52 IPv4 Network Mode 85 ISO Shares creating 96 deleting 98 modifying 97 viewing 97 132 iTunes accessing personal cloud with 74 disabling 71 enabling 71 overview 6 7 69 refreshing 71 streaming media 74 J Joomla setup guide 119 Jumbo Frames 85 K KC Notice 108 L LAN configuration 84 requirements 6 language and clock settings 77 LED description 8 stability mode 80 Local Master Browser 88 M Mac creating an alias for shared drive 13 managing alerts 41 apps 57 USB backups 45 users 17 manually adding anapp 58 media adding 72 media players accessing My Cloud Mirror 73 accessing your personal cloud using 73 media types 68 other 73 WD 73 media servers about 67 overview 67 settings 69 media storage about 69 media streaming in ifunes 74 media types supported 68 MY CLOUD MIRROR GEN 2 CLOUD STORAGE USER MANUAL INDEX iTunes 69 mobile apps installing 16 My Cloud 16 My Cloud Mirror 16 modifying an ISO Share 97 internal backups 51 port forwarding services 90 multiple users 19 creating 20 importing 21 My Cloud about 16 accessing contents of shares locally 30 deleting a share 30 installing mobile app 16 My Cloud Mirror Dashboard en
42. LED The following table describes the front panel power LED behavior Color Appearance State Description Power Down Not lit N A Device is off Powering Up Blue Blinking Device is powering on or in the process of updating the firmware Power Up Blue Solid Device is powered up and ready System Failure Red Blinking System fault e g firmware update failed system hang fan not working etc Standby Blue Pulsing slowly System in standby on and off User Attention Red Solid Device if powered up but user attention is Required needed Note For non compatible drives the power LED blinks yellow during power up Front Panel Hard Drive HDD LEDs The following table describes the front panel hard drive LED behavior Function Color Appearance Function Description No drive Not lit N A Drive is not present Drive present no Blue Solid Drive is present but there is no activity activity Active drive Blue Blinking Drive is present and showing drive activity Hard drive error Red Solid Hard disk drive fault Note For incompatible drives the hard drive LEDs blink red rapidly as the unit powers up MY CLOUD MIRROR GEN 2 CLOUD STORAGE 8 USER MANUAL PRODUCT OVERVIEW Back Panel Ethernet Network LEDs The following table describes the network and activity LEDs Note Looking at the Ethernet port the LED on the top right is the Activity LED and the one on the bottom right is the Link LED Appearance State Descripti
43. LOUD MIRROR GEN 2 CLOUD STORAGE 74 USER MANUAL Configuring Settings General Network Media Utilities Notifications Firmware Update The Settings option on the navigation bar allows the Administrator to view and customize the My Cloud Mirror device s system network media utilities notifications and firmware settings This chapter explains how to configure the various settings for your My Cloud Mirror device General On the General page you can View and modify the device name and description Select the language in which the web pages should display Set the date time and time zone for the device Enable cloud access for your device Set energy saving options Enable and configure Time Machine backups for your Mac Enable various services for your device WARNING Renaming the My Cloud Mirror device forces all the network computers to remap their shared network resources Change the device name only when necessary MY CLOUD MIRROR GEN 2 CLOUD STORAGE USER MANUAL CONFIGURING SETTINGS Accessing the General Screen On the Navigation bar click Settings The General page displays Paley Coca Device Profle Device Hare WO io Descriotion WOR p Cleo ieor kadia z Bertie Pumie MELNS E Biotics Language amp Clock Flere Lipdat Language Engish or BUTE a Paste Te u5 E Cauca NTF Zenice EJ ji E Frmar gene ITE Ardow CIT Sorig Det Tre Thimi 2015 Geptember 02 121020 Pi
44. MUSIC Media Types Supported Audio files Video files MEORE NICS BMP JPEG PNG TIF Note Some devices may not support playback of all these files Please refer to your device s user manual to see which formats are supported MY CLOUD MIRROR GEN 2 CLOUD STORAGE USER MANUAL 68 PLAYING STREAMING VIDEOS PHOTOS amp MUSIC Media Types Supported by iTunes Note iTunes 10 4 or later only supports music files See Knowledge Base Answer ID 8412 for additional information on iTunes supported versions The iTunes Media Server supports the following file extensions FLAC M4A MP3 MP4A and WAV Note Some devices may not support playback of all these files Please refer to your device s user manual to see which formats are supported Media Storage You can access and store media content on the My Cloud Mirror device by means of network shares Shares similar to folders or directories are areas set up to organize media and access them from your network Shares can be shared with everyone public or with selected users on your network private The device comes pre configured with the Public network share which contains the following folders for media storage e Shared Music Stores music files you want to share with other users e Shared Pictures Stores image files you want to share with other users e Shared Videos Stores video files you want to share with other users Note You will notice t
45. My Cloud Mirror Gen 2 Cloud Storage User Manual WD Service and Support Should you encounter any problem please give us an opportunity to address it before returning this product Most technical support questions can be answered through our knowledge base or email support service at htto support wd com lf the answer is not available or if you prefer please contact WD at the best telephone number shown below Your product includes 30 days of free telephone support during the warranty period This 30 day period starts on the date of your first telephone contact with WD Technical Support Email support is free for the entire warranty period and our extensive knowledge base is available 24 7 To help us keep you informed of new features and services remember to register your product online at http register wd com Accessing Online Support Visit our product support website at htto suoport wd com and choose from these topics Downloads Download drivers software and updates for your WD product Registration Register your WD product to get the latest updates and special offers Warranty amp RMA Services Get warranty product replacement RMA RMA status and data recovery information E Knowledge Base Search by keyword phrase or answer ID Installation Get online installation help for your WD product or software WD Community Share your thoughts and connect with other WD users E Onlin
46. OUD MIRROR GEN 2 CLOUD STORAGE 95 USER MANUAL CONFIGURING SETTINGS 3 Inthe Image Size field select the image size you d like to use for your ISO image from the pull down list 4 Inthe Image Path field enter the path for the data you d like to image or click Browse select the folder you d like to image and then click OK 5 Inthe Image Name field enter a name for your ISO image 6 Click Next Create ISO Image Select the content s you wish to add to the ISO file from the volume s Total Space 650M Used Space 866 0k c EF Public Bel SmartWare O eal Shared Music New O ET Shared Pictures Add gt gt O E Shared Videos New lt lt Remove C g Smartware C I TimeMachineBackup Select Path SmartWare Cancel 7 Inthe Select field click one of the following Overwrite When overwrite is selected files with the same name will be overwritten Skip When skip is selected files with the same name will not be skipped 8 Select the folders and files you d like to add to your image file in the left column and then click Add gt gt 9 Select the folders and files that you d like to remove from the ISO image and then click lt lt Remove 10 Click Next Your ISO image is created 11 Click Finish Creating an ISO Share Use the following steps to create an ISO share 1 On the Navigation bar click the Settings icon and click Utilities on the left pane
47. R GEN 2 CLOUD STORAGE 56 USER MANUAL Managing Apps on My Cloud Mirror About Apps Managing Apps About Apps Apps is short for Applications Apps are little self contained programs used to enhance the existing functions of your device or service The My Cloud Mirror device provides various apps that allow you to use your device more productively Note WD recommends that you fully understand the nature of any app before you install it on your device Note Obtain support for each app through the individual vendor My Cloud Mirror comes with various apps installed There is also a list of available apps for you to choose from on the Add an App screen Managing Apps The Apps screen displays a list of the currently installed apps From this screen you can use your installed apps add new apps or remove apps you no longer want to use Viewing Apps 1 On the navigation bar click Apps to display the Apps screen ___ My Cloud Shares Cloud Access Backups Storage Apps HTTP Downloads HTTP Downloads FTP Downloads Account P2P Downloads Web File Viewer Joomla 2 o select an app click the name of the app in the left pane The app displays in the right pane MY CLOUD MIRROR GEN 2 CLOUD STORAGE 57 USER MANUAL MANAGING APPS ON MY CLOUD MIRROR Adding an App Use the following steps to add an app to your My Cloud Mirror device 1 On the navigation bar click Apps to display the Apps screen 2 Click the
48. Remote Backup services Port Forwarding on page 89 To enable Remote Server 1 Click the toggle button to ON 2 Click Configure The Remote Server screen displays 3 Inthe Password field enter a password to be used to access remote backups for this device to a remote server 4 Click Save Review the SSH information and click the accept check box 6 Create a password for SSH login and then click OK On Port Forwarding The Port Forwarding section of the Network screen allows you to manage your connections to particular services by assigning default or custom port numbers For additional information on Port Forwarding see Knowledge Base Answer ID 10649 Adding Port Forwarding Services The Port Forwarding section of the Network screen allows you to manage your connections to particular services by assigning default or custom port numbers Port Forwarding No port forwarding service s has been added to your WD Cloud device ED Leam More 1 Click Add to add port forwarding service s to your My Cloud Mirror device 2 On the Port Forwarding Settings screen click either Select the default service scan or the Customize a port forwarding service and click Next If you selected Select the default service scan Select the default service scan you d like to use for port forwarding and click Finish If you selected Customize a port forwarding service complete the following fields and click Finish Se
49. SER MANUAL INDEX removing agroup 26 removing users 23 replacement drive rebuilding 105 rescanning rebuilding the DLNA Database 70 restoring your system 93 RoHS 108 Running a Diagnostic Test 92 S safe mode recovering from 128 Safe Mode Firmware Update Procedures 128 Safety instructions 1 Safety Compliance 107 services settings 82 settings general 75 setup guide Joomla 119 phpBB 123 shared drive creating a Mac alias for 13 shares about 26 accessing contents locally 30 assigning group access 25 creating new 28 deleting 30 editing 29 viewing a listof 26 single user adding 18 software version 37 114 SSH password 87 storage types about 60 Streaming media in iTunes 74 videos photos and music 67 Supported RAID Modes 128 system restoring 93 system activity 37 115 system alerts dismissing 42 icons 41 134 System Configuration about 93 System Diagnostics about 37 92 114 system health 36 114 system report 43 sending to Customer Support 43 U updates making on the Home Page 36 updating apps 59 UPS 87 USB backups creating 46 deleting 47 editing 47 managing 45 viewing details 47 USB drive connecting 45 User settings 17 viewing list of 17 user password updating 22 user settings editing 22 users about 17 adding a single 18 adding multiple 19 assigning agroup to 23 assigning quotas to 23 creating multiple 20 editing settings 22 enabling cloud access 14 group quota rules 23
50. Tine Fort iz Dmie Formet YYPE Cloud Access Ciud Bervice Ea gp Gomecton Status Connected Risisy comecton estenishes 8 a Pecunia OFF oO Energy Saver Oris Eaten Ea il Ly E gt Fower Schedus I OFF Wao Access Timecuot Sminia B Mac Backups Tire Machina q EP gt an MY CLOUD MIRROR GEN 2 CLOUD STORAGE 76 USER MANUAL CONFIGURING SETTINGS Device Profile Device Profile Device Name MyCloudMirror MyClhoudMirror seral Number WUBL36010015 1 In the Device Profile section of the General page view or modify the following settings Device Name Enter a unique name for your device to identify it on the network The device name can be up to 15 characters long and can not include special characters e g etc Device Description The default description is WDMyCloudMirror If desired enter a different description for your device The device description can be up to 32 characters long and can not include special characters e g etc Serial Number Displays the WD assigned number that identifies the specific unit This field can not be updated 2 If you made any changes click Save appears next to the updated field once a change is made Note Throughout the My Cloud Mirror dashboard the Save and Cancel buttons display only if you make changes Language and Clock In this section of the General screen you can change the language that displays in the My Clo
51. ackup job for future backup 9 Review the details of your Remote Backup job and click Finish MY CLOUD MIRROR GEN 2 CLOUD STORAGE 49 USER MANUAL BACKING UP AND RETRIEVING FILES Viewing the Details of a Remote Backup Job 1 Onthe Remote Backup screen under Remote Backup Jobs click the Details icon next to the job you d like to view 2 Review the Details screen and click Close Recovering a Remote Backup Use the following steps to recover the data you saved on your remote server This process recovers the data you saved on the remote server to your local server 1 On the Remote Backup screen under Remote Backup Jobs click the Recover button next to the job you d like to view 2 On the Recover screen click OK to confirm you want to recover your data Your data recovery begins Deleting a Remote Backup 1 On the Remote Backup screen under Remote Backup Jobs click the Delete icon ll next to the job you d like to delete 2 In response to the confirmation message click OK The selected Remote Backup job is now deleted and removed from the Remote Backup Jobs list Internal Backups Internal backups allow you to make backups of the existing content from one storage location to another on your My Cloud Mirror device Creating an Internal Backup Use the following steps to back up your My Cloud Mirror internally 1 On the navigation bar click Backups to display the Backups screen 2 Click Internal Backups 3
52. al Public License 7 Pre inaligen check Table of Contents wanki Gnu G NERAL Pup DAU GEHERAL PUBLIC LICENSE Sed on a one mia l a Pe pine eae de Pe L Gere Bk a 8 Complete the Database Configuration screen with the following information and click Next Database Type Select MySQL if not already selected Host Name Enter localhost Username Enter your MySQL account user name f you re using the phpMyAdmin app enter admin Password Enter your MySQL password lf you re using the phpMyAdmin app enter admin Database Name Enter a name for your database to be used for Joomla Table Prefix Enter a table prefix The prefix should be three four characters long contain only alohanumeric characters and MUST end in an underscore Make sure that the prefix chosen is not used by other tables You can also use the randomly generated table prefix pre loaded into this field Old Database Process Select one of the following options Backup Backs up the old database Remove Removes the old database MY CLOUD MIRROR GEN 2 CLOUD STORAGE 120 USER MANUAL Joomla 2 5 6 Installation Steps Database Configuration eee Connecton Settings 2 Preinsta afion check Joomia 2 5 6 Installation Steps FTP Configuration 1 Language FTP Configuration Optional Most Users Can Skip This Step Press Next to Skip 2 Pre 42staBadon check Setings 3 Ucenss Brabe FTP Lever marty reeeors t
53. amera Backups 2 Click USB Backups if not already selected 3 Click Create Job Create Job USB to NAS Browse Browse Cancel Create 4 Enter the following information to create a USB backup job Job Name Enter a Job Name for your backup Direction Indicate the direction of your backup from the drop down list Options include e USB to NAS Backs up the data on your USB device to the My Cloud Mirror device e NAS to USB Backs up the data on your My Cloud Mirror device to a USB device Source Folder Click Browse and select the folder you d like to backup Destination Folder Click Browse and select the destination folder for your backup MY CLOUD MIRROR GEN 2 CLOUD STORAGE 46 USER MANUAL BACKING UP AND RETRIEVING FILES Backup Type Choose the backup type from the drop down menu e Copy Copies files from source to destination Duplicate files will not be overwritten e Synchronize Copies files from source to destination Duplicate files WILL BE overwritten e Incremental Copies incremental changes of files up to 25 copies to the destination Auto Start When Connected Select ON or OFF 5 Click Create 6 In the USB Backup Jobs area click the arrow to begin your backup The progress of the backup displays in the USB Backup Jobs area Viewing the Details of a USB Backup Job 1 On the USB Backups screen under USB Backup Jobs select the job you d like to view the USB deta
54. attery type CR2032 There is danger of an explosion if the battery is incorrectly replaced Replace only with the same or equivalent battery type recommended by the manufacturer Dispose of used batteries according to the manufacturer s Instructions Recording Your WD Product Information Remember to write down the following WD product information which is used for setup and technical support Your WD product information is found on the label on the back of the device Serial Number Model Number Purchase Date System and Software Notes MY CLOUD MIRROR GEN 2 CLOUD STORAGE USER MANUAL Product Overview About the System Features About the Online Learning Center Package Contents Product Components Requirements Product Components Handling Precautions About the System Finally a cloud of your own Save everything in one place with twice the data protection and access it anywhere from computers tablets and smartohones My Cloud Mirror Cloud Storage works concurrently with multiple operating systems such as Windows Mac OS IOS and Android with mobile apps Features Your media and files on your own personal cloud Unlike a public cloud My Cloud Mirror allows you to keep all your content in one safe place on your home network instead of a remote server No mysterious location of your data No monthly fees No limits Just blazing fast dual drive performance for your high speed digital life Centrali
55. ay connection is established A manual router configuration is required for this option See Knowledge Base Answer ID 8526 for information on how to set up your router for manual setup Win XP Establishes a connection through ports 80 and 443 If these ports are unavailable a relay connection is established This option is required if you re using Windows XP Note By default the My Cloud Mirror device automatically establishes a direct connection between your mobile devices and router 4 Select a connection type Auto Click Auto Manual Click Manual and enter the External Port 1 HTTP and External Port 2 HTTPS numbers Win XP Click Win XP 5 Click Apply 6 Inthe Dashboard Cloud Access field click the toggle button to turn on remote access to the dashboard Note Selecting this option allows you to perform administrator functions remotely MY CLOUD MIRROR GEN 2 CLOUD STORAGE 79 USER MANUAL CONFIGURING SETTINGS 7 Review the information on the screen then enter and reenter a password for your administrator account Click Apply Dashboard Cloud Access Enabling access to this Dashboard web interface outside of your current network helps you manage this device remotely However it also slightly increases risks for unauthorized access on your WD My Cloud Mirror Certain functions such as adding a new user will not be available outside of your network To ensure security you will need to enter an admin
56. bert ceste peperate FT w accor e 4 Database hrebeni bwanani nline sepas arr Oui anlits wails uinteas Se FT Username FTP ot 5 01 Comfguratioe TEE FTP Root Pam Aatoind FTP Path Venty FTP Setungs A vaenced Settings 10 Complete the Database Configuration screen with the following information Site Name Enter a name for your Joomla site Your Email Enter the email address of the individual that will act as the administrator for the Joomla site Admin Username Enter the user name you ll use to log into your Joomla site Admin Password Enter the password you ll use to log into your Joomla site MY CLOUD MIRROR GEN 2 CLOUD STORAGE 121 USER MANUAL Confirm Admin Password Reenter the password you entered in the Admin Password field Joomla 2 5 6 installation Steps Main Configuration t Language Site Name 2 Pre nstaieton chech 3 License 4 Oetahave 5 FTP Conftigeration Contem me Lanin emai end Peasword Load sample data Impertantt s stang ie TEN iein it sangis data T Detaut Engish G6 Sarpie Data V 1 Sampie data Deire nang Pe metalation you car Se asw t ate There ta Oetoult sampir data cir be roe tect To Pa mabe are Pe Octet Ege E Serge Deu n Jaire r th Custoes compie data cr be romani Te do amp howe an se ot Pe yx sy 2 Cheam lestatatin M y pis nane Om ene adc 11 Click Install Sample Data 12 Click Next 13 Review the information on the scr
57. c To grant public access to the selected share click the toggle button to ON Default is OFF Enable Recycle Bin optional The Recycle Bin contains any files deleted from the My Cloud Mirror device If you d like to use the Recycle Bin click the toggle button to ON The Default is OFF Note The Recycle Bin is only available for Windows SMB files Enable Media Serving optional oplocks FTP Access optional This option allows you to stream media stored in this share to other devices If you d like to Enable Media Serving click the toggle button to ON The Default is OFF Note The media server must be enabled for the device before you can provide media serving for a share See Enabling DLNA on page 69 for instructions on enabling media serving for the device This option allows you to turn oplocks Optimistic concurrency control off and on To turn it off click the toggle button to OFF The Default is ON oplocks also referred to aS OCC is a tool to improve data management and performance for systems with low data contention This option allows FTP access on this share If you d like to use FTP Access click the toggle button to ON Note FIP access must be enabled before you can provide FTP access for a share See Network Services on page 84 for instructions on how to enable FTP access WebDAV Access Optional NFS Access Editing Share Settings This option
58. ck Save Network UPS An Uninterruptible Power Supply UPS is a device that works off of a battery and keeps devices that are connected to the UPS port running for at least a short time if the main power source goes out When a My Cloud Mirror device is connected via USB to the network drive the drive will automatically shut down when the UPS is drained to a specified percentage Communication with the My Cloud Mirror device is done using a master slave protocol in which the master device controls the slave devices When the UPS is connected to the My Cloud Mirror device by the USB the device automatically becomes a UPS Network Master Other My Cloud devices that are connected to that UPS can be pointed to the IP address of the UPS Master If the UPS is discharged to the specified percentage all of the My Cloud Mirror slave drives will automatically shut down properly To set up network UPS Network UPS 1 Click the Slave toggle button to ON The Network UPS Slave mode screen displays 2 Enter the IP address of the UPS master An in progress screen displays and when the setting is updated the Network screen displays with Network UPS Slave set to OFF MY CLOUD MIRROR GEN 2 CLOUD STORAGE 87 USER MANUAL CONFIGURING SETTINGS Windows Services The Network Workgroup section of the Network screen allows you to enable or disable the workgroup options available on your My Cloud Mirror device Windows Services Workgrou
59. ckups screen under Internal Backup Jobs select the job you d like to modify and click the Edit icon Internal Backup Jobs Photos Backup Completed 2 Inthe Modify Job screen make the necessary changes to your job and click Apply MY CLOUD MIRROR GEN 2 CLOUD STORAGE 51 USER MANUAL BACKING UP AND RETRIEVING FILES Viewing Internal Backup Details 1 On the Internal Backups screen under Internal Backup Jobs select the job you d like to modify and click the Details icon Internal Backup Jobs Photos Backup Completed 2 Review the details of your Internal Backup job and click Close Deleting an Internal Backup Job 1 On the Internal Backups screen under Internal Backup Jobs select the job you d like to delete and click the Delete icon Internal Backup Jobs Photos Backup Completed 2 At the delete confirmation message click OK The selected Internal Backup job is now deleted and removed from the Internal Backup Jobs list Cloud Backups A cloud backup allows you to create remote backups that are accessible over the Internet and through various mobile devices My Cloud Mirror device uses the following cloud services to create remote backups ElephantDrive EleonhantDrive is a cloud backup service that provides secure and automatic backups to your files remotely Amazon S3 Amazon Simple Storage Service S3 is an online file storage web service that can be used to store and retrieve any amount
60. confirmation message and click OK The update installs on your device When the update is complete your My Cloud Mirror device reboots MY CLOUD MIRROR GEN 2 CLOUD STORAGE 102 USER MANUAL Replacing Drives Identifying a Faulty Hard Drive Replacing a Drive Rebuilding the Drive Returning a WD Drive The My Cloud Mirror device is a limited user serviceable product that allows you to replace the hard drives in the enclosure You can use WD hard drives or another brand s hard drive Note For a complete list of compatible visit htto www wdc com en oroducts products aspx id 1640 Important For best performance WD recommends inserting WD Red hard drive assemblies into the unit s enclosure Visit htto support wdc com and search the knowledge base for Knowledge Base Answer ID 8 to get detailed instructions on obtaining a replacement drive for this product Following are instructions for replacing a faulty drive or if your My Cloud Mirror model did not come with drives for inserting drives Identifying a Faulty Hard Drive If the LEDs on the unit are flashing or you have received an alert a hard drive may be faulty To determine which drive is faulty do the following 1 On the dashboard s navigation panel click Storage and then Disk Status Storage RAID Disks Profile Disk Status Disk Healt Healthy System Disks Drive1 39 S M A R T Data Drive2 a S M A R T Data 2 If one of the drives
61. ct your tablet or mobile device to the My Cloud Mirror device Users The Users panel displays the number of users currently set up to use the My Cloud Mirror device MY CLOUD MIRROR GEN 2 CLOUD STORAGE 39 USER MANUAL THE DASHBOARD AT A GLANCE 1 To add a user click the plus sign in the lower right of the panel Required Note When you enter the email address on the Add User screen a new account is created for cloud access The user receives an email with instructions on how to set up and activate a password for cloud access 2 Enter the required information and click Apply Note Users can also be added and configured from the Set Up Users page Apps The Apps panel displays the apps currently installed on your My Cloud Mirror device 1 To view the installed apps click the arrow in the lower right of the panel to display Installed Apps HTTP Downloads Enabled FTP Downloads Enabled P2P Downloads Enabled Web File Viewer Enabled Note To install an app see Managing Apps on My Cloud Mirror on page 57 2 o return to the Home page click Close MY CLOUD MIRROR GEN 2 CLOUD STORAGE 40 USER MANUAL THE DASHBOARD AT A GLANCE Managing Alerts Alerts display system messages containing pertinent information about the status of your My Cloud Mirror device Three three types of alerts appear on the upper right of the dashboard Informational Informational alerts Keep you updated on non v
62. d Mirror to a remote device 1 On the navigation bar click Backups to display the Backups screen 2 Click Remote Backup Backups USB Backups About Remote Backups Remote Backups Backup your WD My Cloud system to another server on or outside of your network Before you proceed with a remote backup ensure the following Internal Backups You have a remote WD My Cloud system to backup this system to Existing shares and data from this system will be copied to the Cloud Backups target system in addition to previously existing data The remote Server setting is turned ON in the remote WD My Cloud system Camera Backups The backup password for the remote WD My Cloud system is enabled You have added port forwarding rules for both SSH and Remote Backup services in Settings gt Network gt Port Forwarding in order to see your WD My Cloud system over the internet Create Job 3 Click Create Job Remote Backup NAS Server Browse Browse Create MY CLOUD MIRROR GEN 2 CLOUD STORAGE 48 USER MANUAL BACKING UP AND RETRIEVING FILES 4 Enter the following information to create a remote backup job Job Name Enter a Job Name for your backup Remote Server Select the remote server from the drop down list Remote IP Address Enter the IP address of the remote server that you like to use to backup this device Password Enter the password the password for the remote backup server SSH User Name sshd SSH Password
63. d user 112 logging in end user 111 managing users 17 media server settings 69 mobile apps 16 quick user guide 111 system report 43 user settings 17 My Cloud Mirror Home page end user 113 N navigation icons end user 112 113 Network Activity panel 37 115 Network Profile settings 84 Network Services IPv4 Network Mode 85 Network Services settings 84 Network settings 83 Network UPS 87 Network Workgroup Windows 87 NFS Service 86 O Online Learning Center about 4 overview DLNA 67 ITunes 69 P Package contents 4 133 password updating 22 phpBB Setup Guide 123 Port Forwarding 89 adding 89 deleting 90 modifying 90 Power Recovery 81 Power Schedule 81 Precautions 9 Pre installation requirements 6 product obtaining service 108 product components 6 product registration ii public folders mapping 13 public share opening witha Mac OS 13 opening with Windows OS 12 Q quota rules 23 quotas assigning toagroup 26 assigning users to 23 R RAID 64 auto rebuilding 64 supported modes 128 RAID Migrations 128 RAID mode 61 RAID Storage about 60 rebooting the device 94 rebuilding a replacement drive 105 recording WD product information 2 recovering 50 recovering remote backups 50 refreshing iTunes 71 registration online ii regulatory compliance 107 remote 48 remote backups 48 50 creating 48 deleting 50 viewing 50 remote cloud access about 14 remote server 89 MY CLOUD MIRROR GEN 2 CLOUD STORAGE U
64. determine the best solution There are two ways to get your device info and request support Run a system report and send it to WD automatically Create a system report manually and send it to WD Requesting Automatic Support In the Request Automated Customer Support section 1 Click the Privacy Policy link to review WD s privacy policy 2 Click the Attach my device s diagnostic report and request support check box 3 Click the Request Support button Creating and Saving a System Report In the Create and Save System Report section 1 Click Create and Save This saves the file to your computer 2 If desired email the report to WD Technical Support MY CLOUD MIRROR GEN 2 CLOUD STORAGE 43 USER MANUAL THE DASHBOARD AT A GLANCE Obtaining Other Support The Support Resources section contains links to additional resources o obtain the most recently updated user manual click the Product Documentation link To see answers to frequently asked questions and instructions click the FAQs link To discuss your My Cloud Mirror device with other users click the Forum link To see WD phone numbers and other contact information click the Contacts link Common Tasks The next few chapters step you through the procedures for configuring and using the My Cloud Mirror device The following table provides shortcuts to instructions for some common tasks How dol See Set up the device on my network page 10 U
65. device including e General device settings e Network configurations e ISO mount options e Media options e Device utility tasks e Notification settings e Firmware update setting MY CLOUD MIRROR GEN 2 CLOUD STORAGE 35 USER MANUAL THE DASHBOARD AT A GLANCE Viewing Device Status and Making Updates on the Home Page The main body of the Home page shows the status of the device and its functions and provides shortcuts to the most necessary tasks C O My Cloud Shares Cloud Access Backups Storage Em Movies D agnostics Photos i lt S Healthy Music 0 ME Other 322 71 ME Free Capacity The Capacity panel displays the amount of free storage left on your My Cloud Mirror device and how the storage is allocated Note Storage allocation information only appears when the Cloud Services option is ON See Cloud Access on page 79 for steps to enable Cloud Services Device The Device section identifies the overall health of the system indicates the current version of your firmware and informs you if firmware updates are available Sf Healthy AS 2 10 219 MY CLOUD MIRROR GEN 2 CLOUD STORAGE 36 USER MANUAL THE DASHBOARD AT A GLANCE Diagnostics The Diagnostics section displays a snapshot of the system s components and identifies the overall health of the My Cloud Mirror device 1 To see details about the status of system components click the arrow on the right 2 o return t
66. e 2 This device must accept any interference received including interference that may cause undesired operation Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment FCC Requirements Part 15 This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause interference with radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the retailer or an experienced radio television technician for help Any changes or modifications not expressly approved by WD could void
67. e s Public folder 5 Double click the Public folder to display the Shared Music Shared Pictures and Shared Videos subfolders You can now drag and drop files into and from the shared media folders using Windows Explorer Windows Vista Windows 7 1 Click or Start gt Computer gt Network gt My Cloud device and if required enter your share credentials The device s Public and private folders Shares appear 2 Double click the Public folder to display the Shared Music Shared Pictures and Shared Videos subfolders You can now drag and drop files into and from the shared media folders using Windows Explorer MY CLOUD MIRROR GEN 2 CLOUD STORAGE 12 USER MANUAL GETTING STARTED If your operating systems Is Mac OS X 1 In a Finder window click the My Cloud Mirror device under Maverick Mountain Lion Lion the shared items in the side bar 2 If presented with an authorization page enter your User name and password or select Guest and click Connect to display the Public share 3 Double click the Public folder to display the subfolders Shared Music Shared Pictures and Shared Videos You can now drag and drop files into the shared folders using Finder 4 Ifyou want to create a shared drive icon permanently on your desktop create an alias There are two ways to do this Note Before creating an alias click Finder gt Preferences gt General and make sure Connected Servers is checked
68. e Learning Center Start here to get the most out of your cloud storage device hito www wd com setup Contacting WD Technical Support When contacting WD for support have your WD product serial number system hardware and system software versions available North America Asia Pacific US amp Canada 800 275 4932 Australia 1 800 42 9861 English US Spanish 949 672 7199 China 800 820 6682 400 627 6682 Mexico 800 832 4778 Hong Kong 852 3057 9031 India 1 800 200 5789 1 800 419 5591 Europe toll free 00800 ASK4 WDEU Indonesia 001 803 852 3993 00800 27549338 Japan 0800 805 7293 0120 934 453 Europe 31 880062100 Malaysia 1 800 817 477 Middle East 31 880062100 Philippines 1 800 1855 0277 68 2 395 2319 Africa 31 880062100 Singapore 1 800 608 6008 Russia 8 10 8002 335501 1 Taiwan 0800 225 593 886 2 8723 1298 Toll free number is available in the following countries Austria Belgium Denmark France Germany Ireland Italy Netherlands Norway Spain Sweden Switzerland United Kingdom For a list of WD support numbers for other countries visit htto support wdc com contact contact asp lang en Registering Your WD Product Register your WD product to get the latest updates and special offers You can easily register your drive online at hito register wd com or by using My Cloud Mirror cloud storage software Table of Contents WD Sevice and SUDDO 0 56 iret cen Sie eed ewe eee eee i Registering Your WD Product
69. e a ne Coud Gewe acc gt lo ere ale ar acinar i tt TH TT i ao are valid for 45 hours from the tee 0 3 Inthe MyCloud com Account for lt user name gt area click the Sign up button 4 Enter the user s email address This email address is used to send the user confirmation information and instructions on setting up and activating a password for cloud access 5 Click Save To generate an activation code for a user s mobile device s do the following Important Codes are valid for 48 hours from the time of the request and can be used only once 1 Inthe Cloud Devices for lt user name gt area at the bottom of the screen click Get Code You ll need to generate one code for each mobile device and app you want to activate A dialog box displays the user s activation code and its expiration date and time Note Make sure to write down the access codes you generate 2 Click OK Once you use the code s the Configure Access page displays the cloud devices to which the user now has access along with the activation code used MY CLOUD MIRROR GEN 2 CLOUD STORAGE 15 USER MANUAL ACCESSING YOUR CLOUD REMOTELY Mobilizing Your Files with the iOS or Android Mobile App The My Cloud Mobile app allows you to access all the content on your personal cloud from any device About the My Cloud Mobile App Save valuable space on your mobile devices with easy photo and video uploads directly to your personal cloud then
70. e link to display the Time Machine Settings dialog 3 From the Select a Share drop down list select a share you d like to use to back up your Mac data 4 Click Save Important Once Time Machine begins to back up your files to a selected share we recommend that you continue to back up to that share Switching shares generates a new backup file which will not contain your previously saved information Service This section of the General screen enables or disables the Recycle service available on your My Cloud Mirror device Services Clear Configure gt 1 Click the Configure link to display the Recycle Bin Settings 2 Ifyou want the recycle bin to automatically be cleared after a set number of days click the Auto Clear Recycle Bin toggle button to ON 3 Inthe File Retention Time box tyoe the number of days you want files to be retained before they re deleted and click Save MY CLOUD MIRROR GEN 2 CLOUD STORAGE 82 USER MANUAL CONFIGURING SETTINGS Network The Network screen displays the device s MAC and IP addresses and allows you to set network options such as FTP access remote servers and workgroups Network Profile Status Internet access OD Mac Address 00 20 49 F 8 80 15 Pye IP Address 192 166 1 106 Pv ONS Serwer 182 188 1 1 Network Services Py Network Mode Static DHCP E FIP Access OFF i SSH OFF iF Network UPS Slave Mode OFF ey Windows Services Workgroup WORKGROUP ey
71. e that there are no backups file activity or file transfers being performed prior to extending your logging capability Click the toggle button to turn on extended logging then click OK Flash System LED MY CLOUD MIRROR GEN 2 CLOUD STORAGE 92 USER MANUAL CONFIGURING SETTINGS To enable Flash System LED click the toggle button Restore to Default The Restore to Default utility allows the Administrator to perform a restore on the My Cloud Mirror device Restore to Default The following restore options are available System Only Reverts system settings to the original factory default values but retains user data and shares Quick Restore Reverts all settings to the factory default values erases all user data and shares and retains default shares Quick Restore creates a new file table on the device but does not fully overwrite or erase the drive so data recovery programs can be used to restore user data and shares Full Restore Reverts all settings to their default values deletes all user data and shares permanently and retains default shares Data recovery programs cannot be used to restore data all user data and shares with the exception of the default shares are permanently deleted Important Before doing a factory restore or a system update you may choose to save your device s current configuration At a later time you can import a previously saved configuration Keep in mind that importing a
72. e types your mobile device supports see the device s manual Requirements My Cloud Mirror cloud storage with the most recent firmware connected to the Internet Access to cloud services requires the My Cloud Mobile app and an active Dropbox Google Drive or OneDrive account iOS iPhone or iPad running versions 7 0 or later software Android smartphone or tablet running versions 4 0 or later software Installing the My Cloud Mobile App Download the My Cloud mobile app from the Apple App or Google Play store and install it on your mobile device MY CLOUD MIRROR GEN 2 CLOUD STORAGE 16 USER MANUAL Managing Users Groups and Shares About Users About Groups About Shares About Users The Administrator normally the device owner is the person in charge of setting up the device As the My Cloud Mirror device owner you have a special user account admin that provides you with administrator privileges With these privileges you can set up and configure the device to your specific needs and add other users to your personal cloud You also have the power to determine exactly what users can access on the device As a default the administrator admin user name does not have a password You can create one at anytime see Updating a User Password on page 22 Note Only one individual at a time can use the Administrator logon ID to log into the web browser app Because of this ensure that you log out of the My Clo
73. e user on the My Cloud Mirror device Use the following steps to assign a quota to a user account 1 Onthe Set Up Users screen select the user from the left pane 2 Inthe Quotas field click Configure Modify Quota Leave fields blank if you do not wish to set any user quotas Cancel 3 Enter the amount of space to assign to the user on the My Cloud Mirror device To assign unlimited space leave the Quota Amount field s blank 4 Click Apply Removing a User Use the following steps to delete users from the My Cloud Mirror device Note The Administrator account cannot be deleted 1 On the Set Up Users screen in the left pane select the user you d like to delete 2 Click the Remove User icon 2 MY CLOUD MIRROR GEN 2 CLOUD STORAGE 23 USER MANUAL MANAGING USERS GROUPS AND SHARES 3 In response to the confirmation message click OK The user account is removed from the device and no longer displays in the user account list About Groups A group allows easier management of multiple users The permissions and privileges you assign to group accounts determine the actions that can be taken by that group Viewing Groups 1 On the navigation bar click Users to display the Set up User screen 2 Click the Group tab below Set Up Users 3 To view group details click a group name on the left pane The group profile displays set Up Groups Users Group Profile t CoreTeam QA Configure gt gt
74. ect the other end of the Ethernet cable to the Ethernet port located on the back of the My Cloud device 3 Connect one end of the power adapter into the power supply socket on the back of the device 4 Plug the other end of the power adapter into a power outlet The unit powers up automatically Important Wait for the My Cloud Mirror device to finish powering up approximately three minutes before configuring it You will know it is ready when the power LED stops flashing and turns blue 5 When the power LED on your device turns a solid blue continue to the Getting Started Using Online Setup Software section below Getting Started Using Online Setup Software The online setup software walks you through the steps to easily connect your device to your home or small office network Use the following steps to run the online setup software discover the device and get started using it Connecting to the Network and Creating a Personal Cloud 1 Open a web browser and type http mycloud com setup to display the welcome page C My Cloud Welcome to My Cloud Let s set up your own personal cloud and create a MyCloud com account It won t take long Get started By clicking the Get started button you agree to the and 2 Onthe Welcome page click Get Started The setup software begins searching for your My Cloud device When your device is found a screen displays showing your device and IP and MAC addresses 3 Fo
75. ed a hub with multiple devices can be connected to the USB port Icon is dim if no USB is attached Alerts Click to display recent alerts about new firmware and network issues Critical alerts Click to display a severe warning such as over O temperature under temperature drive SMART failure or failure of the data volume to mount MY CLOUD MIRROR GEN 2 CLOUD STORAGE 34 USER MANUAL THE DASHBOARD AT A GLANCE Navigation Icons icon Name Actions Home Page The dashboard displays an instant overview of the status of the device s main functions and links for updating settings Users Create change and delete users and grant them full or limited access to particular shares Shares Create change and delete shares folders and grant specific users full limited or no access to particular shares Cloud Access Set up change and remove remote cloud access to particular shares Monitor remote access status Backups Create backups to e A USB drive e Another My Cloud Mirror on your local network or on a remote network e Another location on your My Cloud Mirror device e A Cloud backup site Storage Select and specify how you want the My Cloud Mirror device to store your data Apps Add or remove various apps that allow you to use your CA device more productively Settings Configure advanced settings for your My Cloud Mirror
76. een and click Remove installation folder Joomla 2 5 6 Installation Steps Finish 1 Lasguage Congratulations Jamia is now betalad 2 Prednmialmioa checi i Lense a Database SFTP Configuration PLEASE REMEMBER TO COMPLETELY REMOVE THE INSTALLATION FOLDER You wil not be able to prooced beyond this point until the installation directory has been removed The i a security feature of Jocmia Remova inetellaticn bider Administration Legin Details Lamar kiks Joon li yr it langaage te loose Comey Die for lai fi 14 At the top of this page click Site Your Joomla site has been created and installed on your My Cloud Mirror device B Admini iilor EA MY CLOUD MIRROR GEN 2 CLOUD STORAGE 122 USER MANUAL Appendix C phpBB Setup Guide ohpBB is a popular Internet forum package written in the PHP scripting language You can use phpBB to create your own customized forum that can be accessed and commented on from any Internet connection PhpBB is one of the many apps available for use from your My Cloud Mirror device Provided in this section are the steps you ll need to set up phpBB Requirements MySQL database setting Up phpBB 1 5 MY CLOUD MIRROR GEN 2 CLOUD STORAGE Add the phpBB app to your My Cloud Mirror device see Adding an App on page 58 On the App screen click phpBB in the left pane In the Configuration URL field click the configuration URL link The phpBB Insta
77. eir My Cloud Mirror device The online Learning Center allows you to Learn about your new cloud storage product Download the latest software for your product Find in depth interactive information on how to explore each of your product s features Update your product whenever new features become available Access an always available resource online without a manual or CD Package Contents My Cloud Mirror Cloud Storage device Ethernet cable AC power adapter Quick Install Guide mE My Cloud Mirror Cloud Storage Device An Ured end ii Ca ar en m SI AC adapter Ethernet cable Quick Install Guide TS MY CLOUD MIRROR GEN 2 CLOUD STORAGE 4 USER MANUAL PRODUCT OVERVIEW For information on additional accessories for this product visit US www shopwd com or www wdstore com Canada www shopwa ca or www wadstore ca Europe www shopwa eu or www wdstore eu All others Contact WD Technical Support in your region For a list of Technical Support contacts visit htto support wd com and see Knowledge Base Answer ID 1048 Requirements Operating System Windows Mac OS X Windows 10 El Capitan Mac OS 10 11 Windows 8 or 8 1 Yosemite Mac OS 10 10 Windows 7 Mavericks Mac OS 10 9 Windows Vista Mountain Lion Mac OS 10 8 Lion Mac OS 10 7 Note Compatibility may vary depending on your computer s hardware configuration and operati
78. elp icon gt on any page to display the Help menu 2 Click Support to display the following page Support Request Automated Support Selecing Auiomated Customer a enersies and attaches a opens diagnostic a to your E as request Inducing your systems serial address and other statu maton Your request la then routed to a team of expert 10 assist you as quickly and eriy as possible To Include your report with your suppor request select The Altech my syslents diagnostic report and request option then cick Request Support To sum a support request without attaching a syelem diagnostic report please submit a request through our standard support page O Atach my systeme diagnostic report and request support Privacy Policy Create snd Save System Repot Graae a syslen report amd sawe ft to your drive to entity and resohwe mehwork EEES Cenie and Baw Product Improvement Program Participating want affect your systems performance a ieee LE improve Our products Your eysiam will periodically send ie senal Number to WO along wiih basie syelem Infomation Foul be helping deve tut E our products En ae ensiie our Bupti kam to help you more eficienth You can stop perticdpating stany time Product improvement Participation OFF Support Resources Produc Documentation FADE Forum Contacts If a problem occurs with the My Cloud Mirror device WD Technical Support will need information about your device to troubleshoot and
79. er Access Note You can only configure permissions if a share is private Public shares always have read write access and are grayed out MY CLOUD MIRROR GEN 2 CLOUD STORAGE oF USER MANUAL MANAGING USERS GROUPS AND SHARES Creating a New Share You can create a share and designate it as public or private For example if the share contains financial information you might want to make the share private Or if there are photos you would like a friend to see you can make the share public 1 Click the Shares icon ma on the navigation bar to display the About Shares screen 2 Click the Add a Share icon M Add Share Cantel 3 Enter the share name and description Share Name Assign a name to the share Names must be case sensitive and contain 1 32 alohanumeric characters but no spaces Share Description optional Enter a brief description of the share to remind yourself of what it contains Note that share descriptions must begin with an alohanumeric value and can contain up to 256 characters 4 Click Apply The Share Profile panel displays Set Up Shares Share Profile Volume_1 Pubs Technical Documentation we jsmith Public OFF mm Public Recycle OFF OFF Share Access MY CLOUD MIRROR GEN 2 CLOUD STORAGE 28 USER MANUAL MANAGING USERS GROUPS AND SHARES 5 Refer to the table below and edit the Share Profile and Share Access settings for the selected share Publi
80. eviously unexpected shutdown due to power failure Power Recovery is enabled by default Note If you disable this feature your device will not automatically power on after an unexpected shutdown e To enable disable Power Recovery click the toggle button Power Schedule The Power Schedule allows you to schedule shutdowns for your My Cloud Mirror device 1 To enable Power Schedule click the toggle button 2 Click Configure Use the slider bar to configure the start and stop times for your device Click E to shut down the device for 24 hours 5 Click Save Note You can use WD Access to wake up the system For information and to download this app go to WD s online Learning Center Web Access Timeout Mac Backups Automatically logs you out of the system after a designated amount of time e From the Web Access Timeout drop down menu select an amount of time you d like to use for your system timeout The system updates automatically This section of the General screen enables or disables Time Machine backups of Mac computers Important You must set a password for your Administrator account in order to restore your Time Machine backups MY CLOUD MIRROR GEN 2 CLOUD STORAGE 81 USER MANUAL CONFIGURING SETTINGS To configure backup settings 1 In the Mac Backups area click the toggle button to enable Time Machine backups if not previously enabled Mac Backups 2 Click the Configur
81. f Korea only B aA OB EHSA TM Class B Device Please note that this device ha any environment including residential areas Korean KCC certification ID MSIP REM WDT D8C VCCI Statement ZNR El JIAB RIN RE CT CORBld KER CEH FECECANECLCOETD COREBPIVAPTVLEV AY R ERN WRU CHAANSE SEBS eSSHMCTCEMPHW EF BIR SARS CHE CIEL UE NELT FAL VCCI B Environmental Compliance China RiNS Cr VI 2 RIK PBB 2RN PBDE O RPTRA TEERAA NARRA SJ T 11363 2006 W EIER RA LIFRE X RARIHMSMWREBW SJ T 11363 2006 3b Warranty Information All Regions Except Australia New Zealand Obtaining Service WD values your business and always attempts to provide you the very best of service If this Product requires maintenance either contact the dealer from whom you originally purchased the Product or visit our product support Web site at htto support wd com for information on how to obtain service or a Return Material Authorization RMA If it is determined that the Product may be defective you will be given an RMA number and instructions for Product return An unauthorized return i e one for which an RMA number has not been issued will be returned to you at your expense Authorized returns must be shipped in an approved shipping container prepaid and insured to the address provided on your return paperwork Your original box and packaging materials should be kept for storing or shipping your WD product To conclusively establ
82. f your hard drives and click Next Change RAID Mode Warming 1 Changing the RAID mode will erase all of the data on the drives listed below 2 These drives will not be accessible while the RAID array is being created 3 Drive Self Test DST is performed prior to creating the volume s Drive1 2 TB Drive2 Cancel MY CLOUD MIRROR GEN 2 CLOUD STORAGE 62 USER MANUAL MANAGING STORAGE ON MY CLOUD MIRROR 8 Ifthe Volume slider displays select the amount of space you d like to dedicate to the selected RAID mode The Volume slider displays for RAID1 default Change RAID Mode You can specify RAID size settings through the slider below If you are not using the total volume capacity you may choose to configure the remaining space as Spanning Volume s for RAID 1 Volume_1 Drive1 2 Remaining space 946 GB Ej Configure the remaining disk space as Spanning Cancel f you choose not to use the entire volume for your RAID selection you can configure the remaining disk space as Spanning by selecting the Configure the remaining disk space as Spanning check box 9 Click Next The next screen gives you the option to Enable Auto Rebuild For information about Auto Rebuild see Auto Rebuilding RAID on page 64 Change RAID Mode This section allows you to rebuild the RAID if it becomes corrupted Enable Auto Rebuild to automatically rebuild the RAID once the disk is recognized Cancel 10 Select Aut
83. format user name user password user groups shared folder rw shared folder ro shared folder deny user quota Example user pw g1 g2 folder1 folder2 folder3 folder4 folder5 folder6 0 0 0 0 Click Import User List and select the import file you created Click Next Select the apps you d like the new user accounts to have access to and click Next The Create Multiple Users screens appears Click Save Your new user accounts save to your personal cloud Editing User Settings 1 On the Set Up Users screen select the user whose information you want to edit The User Profile and Share Access panels display Modify the required and optional settings as desired If a private share has been created on the Share screen it displays in the Share Access area of the Set Up Users screen You can assign an access level to it for each user See Making a Share Private on page 29 for information on creating a private share Updating a User Password When viewing details about a user the Administrator can add or change the user s password no password is the default setting Use the following steps to update a user password On the Set Up Users screen select a user from the list on the left 2 Click the toggle button if no password has been previously created 3 Click Configure to the right of the toggle button to display the Edit Password screen Edit Password You can edit the password for this user by using the fields
84. gies Inc in the U S and other countries and WD My Cloud My Cloud Mirror WD Red WD SmartWare WD GreenPower WD Photos and WD TV Live are trademarks of Western Digital Technologies Inc in the U S and other countries Other marks may be mentioned herein that belong to other companies 2015 Western Digital Technologies Inc All rights reserved Western Digital 3355 Michelson Drive Suite 100 Irvine California 92612 U S A 4779 705145 A00 Sept 2015
85. hat the Public share s Shared Music and Shared Pictures shares contain mirrored and uploaded subfolders These folders are needed by Twonky 7 2 You can now upload all media types to the uploaded subfolder from a DLNA client with upload capability Go to the Twonky configuration site NAS_IP 9000 to aggregate content from all NAS devices with DLNA capability on your network to the mirrored folder Uploading and mirroring are best left to expert users as these features are not supported by WD customer support Enabling DLNA and iTunes The Media page of the Settings Screen allows you to enable or disable the DLNA and iTunes media servers Media server utilities for re scanning the NAS or fully rebuilding the DLNA database are also on the Media page Enabling DLNA 1 On the Navigation bar click Settings and in the left panel click Media Settings erre DLNA Media Server Network meaa a Music Tracks 0 Pictures 0 Videos 0 Utilities Wednesday 2015 August 19 2 00 00 PM Notifications Rescan Rebuiid Firmware Update The DLNA area displays the current version the number of music video and pictures MY CLOUD MIRROR GEN 2 CLOUD STORAGE 69 USER MANUAL PLAYING STREAMING VIDEOS PHOTOS amp MUSIC available on your device and when the last update occurred 2 Inthe DLNA Media Server area toggle the Media Streaming toggle to ON Note Media Streaming is OFF by default The media server must be enabled befo
86. he hard drive s condition The quick test can take several minutes to complete Full Test The full test is a more comprehensive drive diagnostic It methodically tests each and every sector of the hard drives You will be informed of the condition of the hard drive once the test is performed The full test may take hours to complete depending on the size and data configuration of the hard drives System Test The system test reviews the health of your device hardware hard drives fan system clock and device temperature System Diagnostics Quick Test Full Test Ep System Test View Logs OFF Running a Diagnostic Test 1 On the Utilities page click Quick Test Full Test or System Test A progress bar displays indicating test progress and whether the device passed or failed the test 2 Review the test results and click Close f the device fails the test click and then click Support to get assistance Viewing System Logs system logs provide a list of the events occurring on your device Use the following steps to view your system logs 1 In the Diagnostics area click View Logs 2 On the View Logs dialog review the device log entries To customize the log Select the Log Level from the pull down menu Select the Filter By option from the pull down menu To clear the log click Clear 3 Once you ve reviewed the log click Close Extended Logging To capture extended logs in your diagnostics ensur
87. he parameters of the shares that a user can access Use the following steps to add a single user account 1 To add a user click in the lower left side of the screen 2 Enter the User Name First Name Last Name Email address optional and password of the user you d like to add and click Apply Add User Required A new user account is created and appears on the User Profile screen shown below Note When you enter the email address on the Add User screen a new cloud access account is created Once created the new user receives an email with instructions on how to set up and activate a password for cloud access MY CLOUD MIRROR GEN 2 CLOUD STORAGE 18 USER MANUAL MANAGING USERS GROUPS AND SHARES Set Up Users Groups User Profile jjones am admin Jim Last Name Jones L jsmith 0 Group s Configure gt gt Configure gt gt 3 On the User Profile screen you can a modify a user password modify a group and or configure a quota amount To modify or configure a password see Updating a User Password on page 22 For information on assigning a user to a group see Assigning a User to a Group on page 23 For information on Quota Amounts see Quota Rules on page 23 Adding Multiple Users Use the following steps to add multiple user accounts 1 To add multiple users click Add Multiple Users in the lower left side of the screen Groups About Users Controls who ca
88. he shares display in a second submenu Select the desired share For a private share if prompted for a user name and password enter those associated with the user account see Adding a Single User on page 18 For a Public share if prompted for a user name and password select Guest In the task bar click the File Explorer icon 2 Inthe left panel select Network and double click WDMyCloudMirror 3 Double click a Public or private share on your device Windows Vista Windows 7 1 Click or Start gt Computer Windows XP 2 In the left panel select Network 3 Click WDMyCloudMirror 4 Double click the Public or private shares on your device Mac OS X 1 Opena Finder window and locate your My Cloud device under the Shared heading in the side bar If presented with an authorization page select Guest and click Connect 2 Click the device to display the Public share and any private shares to which you have access MY CLOUD MIRROR GEN 2 CLOUD STORAGE 34 USER MANUAL The Dashboard at a Glance Launching the Dashboard The Dashboard Home Page Obtaining Customer Support Common Tasks Use the My Cloud Mirror dashboard to configure settings and to manage the device as you prefer For example you can set up user accounts and restrict access to the files on your My Cloud Mirror device set up folders for storing files enable remote access and customize the device to suit your needs Launching the Dashboard
89. ils for and click the Details icon B 2 Review the USB Details screen and click Close to close the screen Editing a USB Backup Job 1 On the USB Backups screen under USB Backup Jobs select the job you d like to modify and click the Edit icon E7 2 Inthe USB Backup area make the necessary changes to your job and click Save Deleting a USB Backup Job 1 On the USB Backups screen under USB Backup Jobs click the Delete icon If next to the job you d like to delete 2 In response to the confirmation message click OK The selected USB Backup job is now deleted and removed from the USB Backup Jobs list MY CLOUD MIRROR GEN 2 CLOUD STORAGE 47 USER MANUAL BACKING UP AND RETRIEVING FILES Remote Backups Back up your My Cloud Mirror device to another My Cloud Mirror device Before you proceed with a remote backup ensure the following You have a remote My Cloud Mirror device to back up this device to Existing shares and data from this device will be copied to the target device in addition to previously existing data The remote Server setting is turned ON in the remote My Cloud Mirror device The backup password for the remote My Cloud Mirror device is enabled You have enabled port forwarding to see the remote My Cloud Mirror device over the Internet For additional information on remote backups see Knowledge Base Answer ID 10637 Creating a Remote Backup Use the following steps to back up your My Clou
90. im is valid WD or such dealer shall at its discretion either repair or replace the Product with an equivalent or better Product or refund the cost of the Product to you You are responsible for any expenses associated with a claim under this warranty The benefits provided to you under this warranty are in addition to other rights and remedies available to you under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act Your original box and packaging materials should be kept for storing or shipping your WD product To conclusively establish the period of warranty check the warranty expiration Serial number required via htto support wd com Western Digital Technologies Inc 3355 Michelson Drive Suite 100 Irvine California 92612 Phone 949 672 7000 Email support wd com MY CLOUD MIRROR GEN 2 CLOUD STORAGE 110 USER MANUAL Appendices Appendix A My Cloud Mirror Quick User Guide Appendix B Joomla Setup Guide Appendix C phoBB Setup Guide Appendix D Supported RAID Modes Appendix E RAID Migrations Appendix F Safe Mode Firmware Update Procedures Appendix G Technical Specifications Appendix A My Cloud Mirror Quick User Guide This guide is primarily for My Cloud Mirror users rather than the administrator Logging into My Cloud Mirror 1 Enter the name of your My Cloud Mirror device default name wdmycloudmirror in the browser s address field http lt device name gt Windo
91. ime This information is synchronized to the NTP network time protocol server by default Time Format From the drop down list select 12 12 hour clock or 24 24 hour clock 2 Click Save for each change you make MY CLOUD MIRROR GEN 2 CLOUD STORAGE 78 USER MANUAL CONFIGURING SETTINGS Cloud Access Use the following steps to turn cloud access On or Off and configure it for all users i e control whether computers and mobile devices can access the content on the My Cloud Mirror device Note This action turns on cloud access for the entire device To turn on access for an individual user see Configuring Cloud Access for a User on page 14 1 Scroll down to the Cloud Access area of the General screen D Configure gt gt Connected Relay connection established p Cloud Access OFF OFF 2 Inthe Cloud Service field ensure that the toggle button to set to ON default The Connection Status changes to Connected Relay connection established 3 Click Configure to change the type of connection you use for your cloud access or to rebuild the content database On the Cloud Access Connection Options screen there are three access options Auto Auto uses uPnP to attempt to open ports on your router If successful a direct connection is established between your device and your apps Manual Establishes a connection through the two selected ports If either port is unavailable a rel
92. installations and system shutdowns Notifications display in the Alert area at the top of the screen and are also available by email depending on how your device is configured for additional information on Alerts see Managing Alerts on page 41 The Notification page allows you to set up email addresses for up to five users who will receive notifications set uo SMS alert messages for mobile devices and set the level of alert for which you will be notified Settings Notifications Email General Network Media Utilities Notifications Display Notifications Show notifications on the Dashboard for the following messages Firmware Update Critical Only Critical and Warning MY CLOUD MIRROR GEN 2 CLOUD STORAGE 98 USER MANUAL CONFIGURING SETTINGS Notifications Email The Notification Email area allows you to set up email alerts and SMS notifications for specified users Notifications Email Enabling Email Alerts 1 On the Navigation bar click the Settings icon and click Notifications on the left pane 2 o enable Alert emails click the toggle button to on 3 Click Configure A On the Alert Notification screen use the slider bar to select the level of alerts you d like to receive by email Critical Only Send only critical alerts to the specified email address Critical and Warning Send both critical and warning alerts to the specified email address All Send all alerts Informational
93. ion WD WDC WD20EFRX 68EUZNO WD WCC4M JUTH67 2 TB 82 00A82 Close Hard drive information definitions Vendor The vendor from whom the hard drive was obtained Model The model number of the hard drive selected serial Number The serial number of the hard drive selected Capacity The capacity of the hard drive selected Firmware Version The current firmware version used on the drive selected MY CLOUD MIRROR GEN 2 CLOUD STORAGE 65 USER MANUAL MANAGING STORAGE ON MY CLOUD MIRROR 4 Review the hard drive information and click Close MY CLOUD MIRROR GEN 2 CLOUD STORAGE 66 USER MANUAL Playing Streaming Videos Photos amp Music Media Servers Media Storage Enabling DLNA and iTunes Accessing Your Personal Cloud Using Media Players Accessing Your Personal Cloud Using iTunes Media Servers My Cloud Mirror is designed to serve as your home s media server It enables you to stream photos music and videos to your DLNA compatible devices and music to your ITunes compatible devices Both DLNA compatible and iTunes compatible devices search for media stored in any Public share that has media serving enabled By default DLNA Media is disabled Once you enable it on the Settings gt Media Server page the media serving for the Public share is also automatically enabled For all other shares the media serving remains off If you do not want DLNA to display specific media files place them in a private share that is
94. ish the period of warranty check the warranty expiration serial number required via http support wd com WD shall have no liability for lost data regardless of the cause recovery of lost data or data contained in any Product placed in its possession MY CLOUD MIRROR GEN 2 CLOUD STORAGE 108 USER MANUAL REGULATORY AND WARRANTY INFORMATION Limited Warranty WD warrants that the Product in the course of its normal use will for the term defined below be free from defects in material and workmanship and will conform to WD s specification therefor The term of your limited warranty depends on the country in which your Product was purchased The term of your limited warranty is for 2 years in the North South and Central America region 2 years in the Europe the Middle East and Africa region and 2 years in the Asia Pacific region unless otherwise required by law The term of your limited warranty period shall commence on the purchase date appearing on your purchase receipt WD may at its discretion make extended warranties available for purchase WD shall have no liability for any Product returned if WD determines that the Product was stolen from WD or that the asserted defect a is not present b cannot reasonably be rectified because of damage occurring before WD receives the Product or c is attributable to misuse improper installation alteration including removing or obliterating labels and opening or removing external enclosures un
95. istrator password for this device before enabling this feature Cancel f your administrator account already has a password associated with It review the Dashboard Cloud Access screen and click Save Note If you set your Cloud Setting to Manual you will have to access your device remotely using the ports you selected during the manual cloud setup Example If you set up your manual HTTP port as 5040 you d use the following address to access your device http lt Device IP Address gt 5040 Energy Saver The Energy Saver fields allow you to reduce the energy required to run your My Cloud Mirror device Use the following information to configure the energy saving options on your My Cloud Mirror device Energy Saver Drive Sleep il LED I ece Timeout 5 minutes Had r Ee m i nme J w TE L J A ur l View or change the following settings Drive Sleep Enabling this function allows the hard drives to go into standby mode to save power after a designated period of inactivity Drive Sleep is enabled to sleep after approximately 10 minutes by default e To enable disable Drive Sleep click the toggle button LED Enabling this function allows the device LEDs to go into standby mode to save power LED is enabled by default e To enable disable LED click the toggle button MY CLOUD MIRROR GEN 2 CLOUD STORAGE 80 USER MANUAL CONFIGURING SETTINGS Power Recovery Automatically restarts your device from a pr
96. ital system information Example Reboot Required Warning Warnings present a condition that might cause a AN problem in the future Example Network Disconnected Critical This alert presents an error or problem that has occurred usually a system failure Example Fan Not Working Viewing Alert Details 1 On the dashboard click the Alert icon D in the upper right corner 2 From the Alert list click the arrow gt next to the alert you d like to view or click View All to review details for all of your alerts My Cloud Mirro k Home Users Shares em Firmware Update Successful Movies Installing Firmware Update Photos 1 96 a Other Free When an alert occurs the alert message displays the Alert icon ry and window within the dashboard To close the alert message click Close My Cloud Mirror ei A MY CLOUD MIRROR GEN 2 CLOUD STORAGE 41 USER MANUAL THE DASHBOARD AT A GLANCE Dismissing an Alert 1 On the dashboard click the Alert icon in the upper right corner 2 Select the delete icon next to the alert you d like to dismiss To dismiss all alerts click View All and Dismiss All Notifications A Power Supply Failure Sheck power sup O Firmware Update Successful Installing Firmware Update Dismiss All MY CLOUD MIRROR GEN 2 CLOUD STORAGE 42 USER MANUAL THE DASHBOARD AT A GLANCE Obtaining Customer Support To open the Support page 1 Click the H
97. iviles and potesse Mal are MUNN on Ue My Claud 6y tem Process Click the right arrow to view the process information including the list of active processes and the amount of CPU and Memory usage for each process Click Back to return to the Device Activity pane Click Close to return to the Home page Device Activity m dii aa ihre Hania a aa a e A i ma AAR juh Y ais Aa We Sy EL iTi be PHT SS We i WO Wy Cloud Devices The Cloud Devices panel displays the number of cloud devices currently accessing the My Cloud Mirror device remotely In this example one cloud device is accessing it remotely 1 To add cloud access for a user click the plus sign in the lower right of the panel to display Add Cloud Access Generate an activation code to get remote access to the content on your drive Steps Select a user from the drop down list and click Get Code to generate an activation code _ Install WD Photos and or WD My Cloud on your tablet or mobile device Launch app and tap Connect Now Select your product 5 Enter Activation Code Get Code 2 To generate an activation code click Get Code MY CLOUD MIRROR GEN 2 CLOUD STORAGE 116 USER MANUAL 3 Follow the page instructions to connect your tablet or mobile device to the My Cloud Mirror device Users The Users panel displays the number of users currently set up to use the My Cloud Mirror device 1 To add a user click the plus
98. k ups ElephantDrive amazon Amazon S3 USB Backups pete ElephantDrive Remote Backups Protect your WO My Cloud system ElephantDrive offers a cloud storage solution connecting and protecting your WD My Cloud system to the cloud A native client provides cloud backup and syncs onto the WD My Cloud system with the intemal Backups industry s leading secunty features This solution features the three critical advantages of cloud storage separate site protection intelligent synchronization and simple secure sharing Cloud Backups For more information about ElephantDrive visit hiini Camera Backups Login Register 5 Click Register The Register screen displays Register Cancel Register 6 Enter the following information and click Register Email address Enter the email address you ll use to receive information from ElephantDrive Password Enter a password for your new account Verify Password Reenter your password 7 You ve now enabled your EleohantDrive cloud backup MY CLOUD MIRROR GEN 2 CLOUD STORAGE 53 USER MANUAL BACKING UP AND RETRIEVING FILES Backing Up with ElephantDrive Once you ve enabled ElephantDrive use the following steps to create a cloud backup 1 On the navigation bar click Backups to display the Backups screen 2 Click Cloud Backups if not already selected 3 Click Elephant Drive at the top right of the screen Backups USE Backups Remote Backups intemal Backups Cloud Back
99. ket e Download Backs up your Amazon S3 bucket to your My Cloud Mirror device Backup Type From the drop down menu select the type of backup you d like to perform Options include e Overwriting existing file s Overwrites files in the target folder that have the identical name as your source file e Full Backup Creates a separate folder containing all of the backup data each time the backup is performed e Incremental Backup Overwrites files with source files that are newer then the target files 9 Inthe Local Path field enter a path for your backup on your My Cloud Mirror server Click Browse to browse to a location for your backup on the device Example Volume_1 backup 10 Click the toggle button to ON to activate the Autoupdate feature This automatically updates your backup based on a schedule you create If you activate the Autoupdate feature Select the Autoupdate schedule Daily Weekly or Monthly Select the Autoupdate Time from the drop down menu Daily option Click Next 11 If you don t select Autoupdate in the Backup Now field indicate whether you want to begin the backup now Select Yes to begin your backup now 12 Click Next 13 Review your settings and click Finish Your Amazon S3 Cloud backup is created The new job displays in the Amazon S3 Queue section of the Amazon S3 Backup page 14 Access your Amazon S3 Cloud backup bucket to view your device backups MY CLOUD MIRRO
100. less the product is on the list of limited user serviceable products and the specific alteration is within the scope of the applicable instructions as found at htto support wd com accident or mishandling while in the possession of someone other then WD Subject to the limitations specified above your sole and exclusive warranty shall be during the period of warranty specified above and at WD s option the repair or replacement of the Product with an equivalent or better Product The foregoing warranty of WD shall extend to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety 90 days from the date of shipment of a repaired or replaced Product whichever is longer The foregoing limited warranty is WD s sole warranty and is applicable only to products sold as new The remedies provided herein are in lieu of a any and all other remedies and warranties whether expressed implied or statutory including but not limited to any implied warranty of merchantability or fitness for a particular purpose and b any and all obligations and liabilities of WD for damages including but not limited to accidental consequential or special damages or any financial loss lost profits or expenses or lost data arising out of or in connection with the purchase use or performance of the Product even if WD has been advised of the possibility of such damages In the United States some states do not allow exclusion
101. llation page displays Review the phpBB introduction and click the Install tab Introduction Review the Welcome to Installation information on your screen and click Proceed to next step Welcome toa Installation 123 USER MANUAL 6 Review the Installation compatibility information and click Start Install 7 On the Database configuration screen enter the following information and click Proceed to Next Step Database Type Select MySQL if not already selected Database server hostname or DSN Enter localhost Database server post Leave this field blank Database name Enter a name for your database to be used for phpBB Database username Enter your MySQL account user name f you re using the phpMyAdmin app enter admin Database password Enter your MySQL password f you re using the phpMyAdmin app enter admin Table Prefix Enter a table prefix The prefix must start with a letter and must only contain letters numbers and underscores Make sure that the prefix chosen is not used by other tables You can also use the randomly generated table prefix pre loaded into this field Database oomfaguraticn Detebate aerver hoatiair MY CLOUD MIRROR GEN 2 CLOUD STORAGE 124 USER MANUAL 8 Review the Database connection screen to ensure that it was performed successfully and click Proceed to next step 9 Complete the Administrator Configuration screen with the following information a
102. llow the on screen instructions to complete the setup process and install WD Sync 4 After setup is complete and WD Sync has been installed a window displays the most common folders on your computer Select the folders on your computer that you want to sync with your My Cloud device and click Next 5 WD Sync setup is complete Click Close to exit WD Sync setup Note The WD Sync shortcut might be under Show Hidden Icons in your taskbar MY CLOUD MIRROR GEN 2 CLOUD STORAGE 11 USER MANUAL GETTING STARTED Accessing Content The preferred method to access content anywhere is by using MyCloud com However if you want to access content over your local network My Cloud Mirror supports Windows and Mac based transfers The My Cloud Mirror device s Public folder contains Shared Music Shared Pictures and Shared Videos subfolders The existing content of the subfolders are files that you dragged and dropped or files that have been backed up from your computer or an attached USB drive Note Any of the folders can hold any file type Once you ve physically connected your My Cloud Mirror device see Physically Connecting the Device on page 10 use the following steps to access the contents of your device If your operating systems Is Windows 10 Windows 8 or 8 1 1 On the Start page tyoe Computer 2 Click Computer 3 Inthe left pane click Network 4 Double click the My Cloud Mirror device and locate the devic
103. loud device You can also Shutdown Reboot or Logout of the My Cloud device MY CLOUD MIRROR GEN 2 CLOUD STORAGE 112 USER MANUAL Navigation Icons The Navigation Icons provide access to the various features and settings of your My Cloud device Icon Name Actions Home The dashboard displays an instant overview of the r status of the device s main functions and links for updating settings Users Create change and delete users and grant them full or limited access to particular shares Shares Create change and delete shares folders and grant specific users full limited or no access to particular shares Cloud Access Set up change and remove remote cloud access to particular shares Monitor remote access status Backups Create backups to e A USB drive e Another My Cloud Mirror or other My Cloud device on your local network or on a remote network e A Cloud backup site Storage Select the way your My Cloud Mirror device stores your data Apps Add or remove various apps that allow you to use your device more productively Setup Create backups to e A USB drive e Another My Cloud Mirror or other My Cloud device on your local or a remote network e A Cloud backup site Viewing the Dashboard Home Page The Home page is your gateway to the My Cloud Mirror device From this page you can find The capacity of the device and how the storage is allocated The
104. ly Note For information on accessing the contents of a share remotely see Accessing Your Cloud Remotely on page 14 Several options are available for opening a My Cloud Mirror share For a private share the user must have Auser name and password assigned to the share name Read only or full access to the share Note The table below refers to WD Access an application that helps you perform important functions quickly WD Access is automatically installed during My Cloud setup MY CLOUD MIRROR GEN 2 CLOUD STORAGE 30 USER MANUAL IF you want to open a share using MANAGING USERS GROUPS AND SHARES THEN WD Access icon in the system 1 tray Windows WD Access in the menu bar ie Mac OS X Windows 10 Windows 8 or 8 1 1 Left or right click the WD Access icon E to display the main menu Click the My Cloud device name and click Open The shares display in Windows Explorer For a private share if prompted for a user name and password enter those associated with your user account For a private share if the user s name and password are the same as for logging into the computer a user name and password are not required If they are not the same visit http support wd com and see Knowledge Base Answer ID 5681 Click the WD Access icon S in the menu bar and move the cursor over the name of your My Cloud device to display the submenu Select Open on the WD Access submenu T
105. mance of any RAID level RAID O breaks up data into smaller segments and stripes the data segments across each drive in the drive MY CLOUD MIRROR GEN 2 CLOUD STORAGE 60 USER MANUAL MANAGING STORAGE ON MY CLOUD MIRROR RAID Mode Description RAID 1 default In RAID 1 mode the RAID controller duplicates all data from one drive to a second drive in the drive group RAID 1 provides complete data redundancy but cuts the required storage capacity in half Viewing the Current RAID Mode Use the following steps to view the RAID mode currently used on your device 1 On the navigation bar click Storage to display the Storage screen 2 Click RAID if not already selected 3 Inthe RAID Profile the following information displays RAID Health Auto Rebuild status whether or not Auto Rebuild is turned on RAID Volume shows how many volumes the RAID or JBOD is configured for Storage Disk Status Healthy All RAID Volumes are active and healthy RAID Volume Volume_1 RAID 1 1 96 TB Change RAID Mode Changing the RAID Mode Use the following steps to change the current RAID mode on your My Cloud Mirror device WARNING Changes made to your RAID mode will delete all of your data and your user settings See Saving a Configuration File on page 94 for information on saving your user settings 1 On the navigation bar click Storage to display the Storage screen 2 Click RAID if not already selected RAID Volu
106. me Volume_1 RAID 1 1 96 TB Change RAID Mode 3 Inthe RAID Volume area at the bottom of the screen click Change RAID Mode MY CLOUD MIRROR GEN 2 CLOUD STORAGE 61 USER MANUAL MANAGING STORAGE ON MY CLOUD MIRROR 4 Review the Warning message and click OK Warning Please note that this will interrupt active file transfer services for the duration of this operation Do you wish to continue Cancel 5 Select the RAID mode you d like to use for your My Cloud Mirror device Change RAID Mode RAID 1 Configuration Two inmlantaneous copies of the dala are recorded on separate hard drives so that if one of them fails the others cominue to read write data until the faulty hard drive is fopleaced Switch to RAID 1 Expand Capacity ES RAID Modes include JBOD The use of one or more drives not in a RAID configuration but managed as separate logical volumes Combination of drives in a linear fashion to create one large Spanning logical volume RAID O Data is striped across multiple hard drives enabling accelerated reading and recording of data by combining the work of two or more drives to increase performance RAID 1 default Two instantaneous copies of the data are recorded on separate hard drives so if one of them fails other s continue to read write data until the faulty hard drive is replaced 6 Select the Switch to lt RAID Mode gt check box and click Next 7 Review the status o
107. mpted for IP Address Subnet mask Gateway IP address and DNS Server If you don t know this information please check your router settings e DHCP DHCP Client causes the My Cloud Mirror device to obtain an IP address and associated settings automatically from the local DHCP server Note When configuring Static or DHCP record your Subnet mask Gateway IP address and DNS Server in a safe location for future reference This information will not be displayed once it is entered into the My Cloud Mirror server Link Speed Select the link speed for your network from the drop down menu and click Save Options Include e Auto e 100 e 1000 Jumbo Frame Jumbo frames are large IP frames used to increase performance over supported networks Select the Jumbo Frame for your network from the drop down menu and click Save Note All devices on your network e g router computer must support and be configured for this option in order to maximize performance MY CLOUD MIRROR GEN 2 CLOUD STORAGE 85 USER MANUAL CONFIGURING SETTINGS FIP Access File Transfer Protocol enables the transfer of data from one computer to another through a network FIP is disabled by default 1 To enable FIP Access click the toggle button to on 2 Click Configure 3 Onthe FIP Settings screen enter the following information e Maximum Users From the drop down menu select the maximum number of users you d like to have FIP access
108. n file is loaded The device reboots Don t unplug the device during this rebooting process Once the reboot is complete launch the dashboard Device Maintenance The Device Maintenance area allows you to shut down and reboot your My Cloud Mirror device This area also displays the amount of time the device has been up and running Device Maintenance Shut Down E 0 day 1 hour 2 minutes Shutting down the Device Use the following steps to safely shut down your My Cloud Mirror device 1 In the Device Maintenance area click Shutdown 2 Review the confirmation message and then click OK Your My Cloud Mirror safely shuts down Rebooting the Device 1 In the Device Maintenance area click Reboot 2 Review the confirmation message and then click OK Your My Cloud Mirror safely reboots Scan Disk The Scan Disk area allows you to scan your device s hard disks for any errors Scan Disk All Volume s Scan Disk E Scanning Your Disk Use the following steps to run a disk scan on your My Cloud Mirror device 1 In the Scan Disk area select the volume you d like to scan from the drop down menu 2 Click Scan Disk MY CLOUD MIRROR GEN 2 CLOUD STORAGE 94 USER MANUAL CONFIGURING SETTINGS 3 Review the confirmation message and click OK Your My Cloud Mirror is scanned for disk errors Format Disk The Format Disk area allows you to format your device s hard disks Format Disk spare All Volume s Format
109. n access the WD My Cloud system and their access type e admin Help Managing Users jjones Adding a User jbrown Changing Access to a Share jsmith 430 Add Multiple Users 2 Select how you d like to enter your users into the device and click Next Create Multiple Users Allows you to enter users manually See Creating Multiple Users on page 20 MY CLOUD MIRROR GEN 2 CLOUD STORAGE 19 USER MANUAL MANAGING USERS GROUPS AND SHARES Import Users Allows you to import a list of users into the device Continue to Import Multiple Users on page 21 Create Multiple Users Create Multiple Users Import Users Cancel Creating Multiple Users 1 Enter the following information on the Create Multiple Users screen and click Next Username Prefix Enter a prefix for your user name This will be added to the Account Prefix to create the User Name Example HR Account Prefix Enter a numeric account prefix This will be added to the Username Prefix to create the User Name Example 148 Number of Users Enter the number of user accounts you d like to create The maximum number you can add displays to the right Password Enter a password for the user accounts Confirm Password Confirm the password for the user accounts Overwrite Duplicate Accounts optional Select the Overwrite Duplicate Accounts check box to overwrite any existing duplicate accounts on your device Create Multiple User
110. nd click Proceed to next step Default board language Select the language for your bulletin board from the drop down menu Administrator username Enter the user name you ll use to log into your bulletin board Administrator password Enter the password you ll use to log into your bulletin board Confirm administrator password Reenter the password you entered in the Administrator password field Contact e mail address Enter the email address of the individual administering the board Confirm contact e mail Reenter the email address you entered in the Contact e mail address field MY CLOUD MIRROR GEN 2 CLOUD STORAGE 125 USER MANUAL 10 Review the Administrator details screen to ensure that the administrator configuration was successful and click Proceed to next step femimitrater detui Teili parimi Proceed to next step 11 Review the screen and click Proceed to next step Proceed to mewt step 12 Review the information on the screen and click Proceed to next step Note Keep the default settings on this screen for now If you find that you need to update this information in the future you can do so on the Administration Control Panel after phpBB is installed MY CLOUD MIRROR GEN 2 CLOUD STORAGE 126 USER MANUAL 13 Review the information on the screen and click Proceed to next step 14 Review the information on the screen phpBB is now installed Congratulations Convert an existing
111. ng system MY CLOUD MIRROR GEN 2 CLOUD STORAGE 5 USER MANUAL PRODUCT OVERVIEW Web Browsers Internet Explorer 10 0 and later on supported Windows computers Safari 6 0 and later on supported Mac computers Firefox 30 and later on supported Windows and Mac computers Google Chrome 31 and later on supported Windows and Mac computers Local Network Router switch Gigabit recommended to maximize performance Internet Broadband Internet connection is required for initial setup and software downloads as well as for remote access and mobile apps Product Components Front View Power LED Drive LEDs MY CLOUD MIRROR GEN 2 CLOUD STORAGE 6 USER MANUAL PRODUCT OVERVIEW Back View Reset button USB ports Ethernet port Kensington Security Slot External DC In Power port Component Icon Description Ethernet port Connects the device to a local network USB 3 0 port Connects to a USB hard drive for additional storage SSK Reset button Restores settings such as the administrator user name and password for the device mali Connects the device to an AC adapter and the power outlet Kensington For device security the device is equipped with a security slot that security slot supports a standard Kensington security cable Visit htto www kensington com for more information MY CLOUD MIRROR GEN 2 CLOUD STORAGE 7 USER MANUAL PRODUCT OVERVIEW LEDs Front Panel Power
112. ning 92 Diagnostics Panel 37 114 131 disabling DLNA 69 iTunes 71 Disk Status about 65 dismissing asystem alert 42 DLNA about 74 devices 74 disabling 69 enabling 69 rebuilding the database 70 rescanning the database 70 Dynamic DNS 87 E editing group settings 25 shares 29 USB backups 47 user settings 22 ElephantDrive backing up to 54 enabling a backup 52 enabling cloud access forauser 14 DLNA 69 ElephantDrive backup 52 ITunes 71 End User Guide 111 Energy Saver 80 deep sleep option 80 LED option 80 Power Recovery option 81 Power Schedule option 81 Web Access Timeout option 81 Environmental compliance China 108 F Faulty hard drive identifying 103 replacing 104 Features 3 Firmware Panel 37 114 firmware updates 37 114 FTP Access 86 G general settings 75 accessing 76 cloud access 79 Energy Saver 80 MY CLOUD MIRROR GEN 2 CLOUD STORAGE USER MANUAL INDEX language and clock settings 77 Local Master Browser 88 Mac backup option 81 Network Profile settings 84 Network Services settings 84 Network settings 83 Network Workgroup Windows 87 port forwarding 89 services settings 82 workgroup 88 groups 23 about 24 adding 24 assigning auser 23 assigning quotas to 26 assigning share access 25 editing settings 25 quotarules 23 removing 26 viewing 24 GS Mark 107 H hard disk viewing information 65 How dol 44 I ICES NMB 003 compliance 107 icons navigation end user 112 113
113. o Rebuild ON of OFF and click Next Change RAID Mode This section provides a summary of the configuration you just created It will show the volume name file format disk size and disk array number Volume_1 RAID 1 EXT 4 1523 GB Drive1 2 Volume_2 Spanning EXT 4 946 GB Drive1 2 Cancel 11 Review the summary of your selections and click Next Change RAID Mode Switch to RAID 1 You are about to re format the hard drive s All data will be erased Do you want to continue Cancel Finish MY CLOUD MIRROR GEN 2 CLOUD STORAGE 63 USER MANUAL MANAGING STORAGE ON MY CLOUD MIRROR 12 Review the warning screen and click Finish 13 The requested hard drive changes begin Do not turn off your My Cloud Mirror device while these changes are in progress Change RAID Mode Be patient while the WD My Cloud Mirror device partitions your drive Do not turn off the NAS at this stage Partitioning 14 When the process is complete click Close Change RAID Mode Setup is complete This section provides information on the volume name file system RAID mode type and the disk array Volume _1 EXT4 RAID 1 Drive1 2 Volume_2 EXT4 Spanning Drive1 2 Auto Rebuilding RAID The Auto Rebuilding option allows you to automatically rebuild the RAID for your My Cloud Mirror device in case of drive corruption Use the following steps to enable the auto rebuild option 1 On the navigation bar click Storage to display the S
114. o aMule Details e Dropbox Details EJ IceCast Details phpBB Details To install an app manually click here Install 3 Scroll to the bottom of the Add an App screen and click the link To install manually click here 4 Navigate to the app you d like to install on your device select the app and click Open 5 The selected app is added to your device Deleting an App Use the following steps to delete an app from your My Cloud Mirror device 1 On the navigation bar click Apps to display the Apps screen el 2 From the Apps list in the left pane select the app that you d like to delete from the device 3 Click the Remove an App icon S amp amp in the lower left of the screen 4 In response to the confirmation message click OK The app is removed from the device and no longer displays in the user account list Updating an App Use the following steps to update an app that you ve added to your My Cloud Mirror device 1 On the navigation bar click Apps to display the Apps screen 2 If there is an update for one of the apps you ve added to your device an Updates available link displays at the top right of the screen 3 Click the Updates Available link to display the Updates Available screen 4 Select the app you d like to update from the list and click Update If you d like to view the details of the update click Details Click Back to return to the Update
115. o the Home page click Close Firmware The Firmware section displays the current version of firmware loaded on your My Cloud Mirror device A blue check mark indicates that your firmware is up to date Note If new firmware is available see Firmware Update on page 100 for information on updating your My Cloud Mirror device 1 To view whether an updated version of the firmware is available click the arrow to the right of Firmware to display firmware availability 2 If an update is available click Install and Reboot to update your device 3 To return to the Home page click OK or Cancel Network Activity The Network Activity panel displays the system activities and processes that are running on your My Cloud Mirror device At a glance you can see the network CPU and RAM activity 1 To view alist of all the system activities and processes that are running on your My Cloud Mirror device click the arrow on the right of the panel to display the device activity panel Device Activity The iist Below indicates all the system activities and processes that are running on the WE My Cound 2 sem CPU 4 Mernoary 42 78 512MB installed Network D 000IE 1x 0 00ME RX Process MY CLOUD MIRROR GEN 2 CLOUD STORAGE 37 USER MANUAL THE DASHBOARD AT A GLANCE CPU Click the right arrow to view the CPU activity Click Back to return to the Device Activity pane Click Close to return to the Home page Device Activit
116. on Link down Link Off Cable or device is not plugged in or other end of link is not operational Link up 100 Mb Link Yellow Cable is plugged in and both ends of the connection link have successfully established communications 100 Mb network connection Link up 1000 Mb Link Green Cable is plugged in and both ends of the connection link have successfully established communications 1000 network connection Link idle Activity Solid Active communication is not in progress Link busy Activity Blinks Active communication is in progress Pre installation Instructions Before beginning installation select a suitable location for your device to obtain maximum efficiency Place it in a location that is Near a grounded power outlet Clean and dust free Ona stable surface free from vibration Well ventilated with nothing blocking or covering the slots and openings on the top and bottom of the device and in fields from electrical devices such as air conditioners radio and television receivers Handling Precautions WD products are precision instruments and must be handled with care during unpacking and installation Rough handling shock or vibration can damage the device drives Observe the following precautions when unpacking and installing your external storage product Do not drop or jolt the device Do not move the device while it is powered on Do not use this product as a portable device Do not
117. oot your system when the update is completed Auto Update Updating Firmware Automatically 1 To enable Auto Update click the toggle button to ON 2 Inthe Update Schedule field from the drop down lists specify the frequency e g daily and the time at which the device should look for an update on the WD website 3 Click Save Once saved your device will check for firmware updates at the specified time and day If an update is available it will automatically install and prompt you for a reboot Available Updates You can check for available updates at any time in the Available Updates area This area also displays the current version of the firmware and indicates when the last firmware update was made Available Updates Checking for Updates 1 In the New Firmware field click Check for Updates 2 Review the Update Firmware screen and click OK If an update is available click Install and Reboot Manual Update Follow this procedure to perform a manual update Note Ensure that you ve downloaded the firmware file you need to install on your device from the WD Tech Support Downloads page at htto support wd com product download asp Manual Update Update From File Manually Installing an Update MY CLOUD MIRROR GEN 2 CLOUD STORAGE 101 USER MANUAL CONFIGURING SETTINGS 1 In the Manual Update section click Update from File 2 Navigate to the firmware update file and click Open 3 Review the
118. or device searches for changes made to your media libraries Try this option first Rebuild The My Cloud Mirror device rebuilds the DLNA database from scratch MY CLOUD MIRROR GEN 2 CLOUD STORAGE 70 USER MANUAL PLAYING STREAMING VIDEOS PHOTOS amp MUSIC Enabling iTunes 1 On the Navigation bar click Settings and then click Media in the left panel iTunes OON I B advanced options gt Refresh 2 Inthe iTunes area click the toggle button to enable iTunes if not already enabled Note iTunes is ON by default To disable it click the toggle button to OFF 3 To configure Advanced Options click Advanced Options iTunes Server Settings Cancel 4 Inthe Password field enter a password to be used when accessing your My Cloud Mirror device on iTunes Note Leave the Password field blank if you don t want to use a password to access your device media in iTunes 5 For Auto Refresh select the frequency of the media refresh for iTunes from the drop down menu 6 Click Apply to save your settings Refreshing iTunes Use the following steps to refresh the iTunes directory This allows iTunes to pick up any new media 1 On the Navigation bar click Settings and then click Media in the left panel 2 Inthe iTunes database field click Refresh MY CLOUD MIRROR GEN 2 CLOUD STORAGE 71 USER MANUAL PLAYING STREAMING VIDEOS PHOTOS amp MUSIC Adding Media Content to the Folders 1 Open Windo
119. p WORKGROUP i OFF SMB 2 Workgroup The Workgroup feature allows devices in the same workgroup to access one another This option is only available for Windows operating systems Each time you add a device to your network assign it the same workgroup name to enable access 1 In the Workgroup file enter the name of the workgroup for your network 2 Click Save Local Master Browser The Local Master Browser feature allows you to collect and record resource and or service information across multiple locations To enable disable the Local Master Browser click the toggle button Max SMB Protocol The Max SMB Protocol feature allows you to select the maximum Server Message Block SMB protocol you d like to use for your device Select the Max SMB Protocol from the pull down menu LLTD Link Layer Topology Discovery The LLTD protocol option provides enhanced discovery and diagnostics on Microsoft Windows machines To enable disable the LLTD feature click the toggle button MY CLOUD MIRROR GEN 2 CLOUD STORAGE 88 USER MANUAL CONFIGURING SETTINGS Remote Server The Remote Server section of the Network screen allows you to enable your My Cloud Mirror device to act as a remote server allowing you to back up shares from another My Cloud Mirror on the local LAN or WAN Remote Server Note To see your My Cloud Mirror device over the Internet ensure that you ve added port forwarding rules for both SSH and
120. r local power company Do not allow anything to rest on the power cord Do not locate this product where persons will walk on the cord If an extension cord is used with this product make sure that the total ampere rating of the equipment plugged into the extension cord does not exceed the extension cord ampere rating Also make sure that the total rating of all products plugged into the wall outlet does not exceed the fuse rating Never push objects of any kind into this product through the chassis slots as they may touch dangerous voltage points or short out parts that could result in a fire or electric shock Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions When the power cord or plug is damaged or frayed f liquid has been spilled on the product f the product has been exposed to rain or water f the product does not operate normally when the operating instructions are fol lowed Adjust only those controls that are covered by the operating instructions since improper adjustment may result in damage and require extensive work by a qualified technician to the product to normal condition f the product has been dropped or the chassis has been damaged lf the product exhibits a distinct change in performance contact WD Customer Support at htto support wd com USER MANUAL IMPORTANT USER INFORMATION WARNING This device uses a lithium b
121. re you can provide media serving for a share See Creating a New Share on page 28 for instructions on how to enable media serving on a share 3 Click View Media Players to display a list of the media players receivers on your home network Note If Media Streaming is OFF this field does not display on your screen 4 On the Media Streaming Options screen select the media device you d like to receive streaming music video or photos Media Streaming Options Stream music video or photos to any compatible device throughout your home Media players Windows 7 8 192 168 1 104 FON OFF Windows Media Player 192 168 1 104 ON OFF ON Select this option to allow DLNA media streaming to the device OFF Select this option to disable DLNA media streaming to the device 5 Once your selections are made click Close Rescanning Rebuilding the DLNA Database The My Cloud Mirror device automatically rescans and rebuilds the DLNA database however if you suspect that your database is corrupted use the following steps to either rescan or rebuild your DLNA database Important Use caution when completing this procedure Rebuilding the DLNA server database could take a considerable amount of time depending on the number and size of the files involved 1 On the Navigation bar click Settings and then click Media in the left panel 2 Inthe DLNA Database field click one of the following Rescan The My Cloud Mirr
122. rocedures 128 Appendix G Technical Specifications 0 2 00 129 MOEN rerata ocd e cpn oo aire ane aces es ose Ss eee 131 MY CLOUD MIRROR GEN 2 CLOUD STORAGE USER MANUAL Important User Information Important Safety Instructions Recording Your WD Product Information Important Safety Instructions This device is designed and manufactured to assure personal safety Improper use can result in electric shock or fire hazard The safeguards incorporated into this unit will protect you if you observe the following procedures for installation use and servicing MY CLOUD MIRROR GEN 2 CLOUD STORAGE Follow all warnings and instructions marked on the product Unplug this product from the wall outlet before cleaning Do not use liquid cleaners or aerosol cleaners Use a damp cloth for cleaning Do not use this product near any liquids Do not place this product on an unstable surface The product may fall causing serious damage to the product Do not drop the product Do not block the slots and openings on the top and bottom of the chassis to ensure proper ventilation and reliable operation of the product and to protect it from overheating these openings must not be blocked or covered Making sure the drive is standing upright also helps prevent overheating Operate this product only from the type of power indicated on the marking label If you are not sure of the type of power available consult your dealer o
123. rror drive and instantly expand your storage capacity Transfer and stream faster Gigabit Ethernet and 1 3 GHz processor deliver faster file transfers and high speed streaming MY CLOUD MIRROR GEN 2 CLOUD STORAGE 3 USER MANUAL PRODUCT OVERVIEW Unleash your media Seamlessly stream your videos photos and music to your connected TVs media players gaming consoles and other DLNA certified devices With My Cloud Mirror s iTunes server you can easily stream your music collection to any PC or Mac computer with iTunes Password protection for privacy Your data is always safe and completely under your control Protect your personal cloud from unauthorized access with password protection available for every user Set up in minutes Get up and running in minutes with WD s rich web based user interface for seamless web guided setup WD s software will auto detect your drive to make it easy Need extra helo Visit wd com setup wdmycloudmirror for help with the installation of My Cloud Mirror and WD s free apps for your computers and mobile devices About the Online Learning Center WD s online Learning Center provides the latest information instructions and software to helo users get the most out of their cloud storage This web based guide offers step by step help with setting up remote access backing up data monitoring device status and more It s an interactive resource to walk users through installing and using th
124. rvice Enter a service for your port forwarding Protocol Select a protocol from the drop down menu MY CLOUD MIRROR GEN 2 CLOUD STORAGE 89 USER MANUAL CONFIGURING SETTINGS External Port Enter an external port number for your port forwarding Internal Port Enter the internal port number for your port forwarding When all fields have been completed click Finish Modifying Port Forwarding Services 1 Click Details next to the port forwarding service you d like to modify 2 Make all necessary changes and click Finish Deleting Port Forwarding Services 1 Click Details next to the port forwarding service you d like to delete 2 Click Delete Your Port Forwarding service is deleted and removed from the Port Forwarding list Media On the Media screen you can enter DLNA Digital Living Network Alliance media server and i unes media player settings so that you can enjoy media in every room in your house Settings ULNA Media Server iTunes 1 On the Navigation bar click the Settings icon and then click Media in the left panel Note DLNA and iTunes only work on your local network 2 For instructions on entering media settings on this page and then displaying or streaming media see Playing Streaming Videos Photos amp Music on page 67 MY CLOUD MIRROR GEN 2 CLOUD STORAGE 90 USER MANUAL Utilities CONFIGURING SETTINGS On the Utilities page you can test the My Cloud Mirror device and get diagno
125. s 509 max C Overwrite Duplicate Accounts Password required Cancel 2 o assign the new users to a group click the check box next to a group and click Next Create Multiple Users Join To Group C Engineering CoreTeam QA L Marketing Cancel MY CLOUD MIRROR GEN 2 CLOUD STORAGE 20 USER MANUAL MANAGING USERS GROUPS AND SHARES 3 Enter the Quota Amount or leave the values blank for unlimited space and click Next See Quota Rules on page 23 Create Multiple Users Volume 1 Quota Amount Leave fields blank if you do not wish to set any user quotas Cancel 4 Your new user accounts display on screen Click Apply to save them to your device Create Multiple Users New user New user Cancel Import Multiple Users 1 To import multiple users click Add Multiple Users in the lower left side of the Set Up Users screen Create Multiple Users Create Multiple Users Cancel 2 Select Import Users and click Next Create Multiple Users Refer to this example file for parameters Download _ Overwrite Duplicate Accounts Import User List Cancel MY CLOUD MIRROR GEN 2 CLOUD STORAGE 21 USER MANUAL O gt MANAGING USERS GROUPS AND SHARES Click Download to download a txt file identifying the format you ll need to set up your user import file Create and save your import file Your import file should be formatted as follows User import file
126. s longer This warranty is WD s sole manufacturer s warranty and is applicable only to Products sold as new Obtaining Service WD values your business and always attempts to provide you the very best of service Should you encounter any problem please give us an opportunity to address it before returning this Product Most technical support questions can be answered through our knowledge base or email support service at htto support wd com If the answer is not available or if you prefer please contact WD at the applicable telephone number shown in the front of this document If you wish to make a claim you should initially contact the dealer from whom you originally purchased the Product If you are unable to contact the dealer from whom you originally purchased the Product please visit our product support Web site at htto support wd com for information on how to obtain service or a Return Material Authorization RMA If it is determined that the Product may be defective you will be given an RMA number and instructions for Product return An unauthorized return i e one for which an RMA number has not been issued will be returned to you at your expense Authorized returns must be shipped in an approved shipping container prepaid and insured to the address provided with your RMA number If following receipt of a qualifying claim under this warranty WD or the dealer from whom you originally purchased the Product determines that your cla
127. screen MY CLOUD MIRROR GEN 2 CLOUD STORAGE 59 USER MANUAL Managing Storage on My Cloud Mirror About Storage RAID Storage Disk Status About Storage The Storage page allows you to configure the storage within your device and view the status and capacity of its disks This chapter provides details on managing the storage on your My Cloud Mirror device T My Cloud a m r q R 4 Users Shares Cloud Access Backups Storage RAID RAID Profile Disk Status Healthy All RAID Volumes are active and healthy ON E RAID Storage RAID Redundant Array of Independent Disks allows you to store the same data in different places on multiple hard drives providing necessary redundancy greater performance and data integrity There are several different levels of RAID each one providing a different method of sharing or distributing data among the drives Your My Cloud Mirror device allows you to select from the following storage modes Note The difference between a drive and a volume is that a volume can be a single drive or multiple drives RAID Mode Description JBOD The use of one or more drives not in a RAID configuration but managed as separate logical volumes Combination of drives in a linear fashion to create one large logical volume RAID O RAID O mode provides disk striping across all drives in the RAID drive group RAID O does not provide data redundancy but does provide the best perfor
128. se media servers page 67 Enable DLNA and iTunes page 69 Shut down or reboot the My Cloud Mirror device page 94 Update firmware page 100 Access content from the device public and private shares page 12 Add users page 17 Create shares page 26 Upload and back up content to the device page 45 Back up the device page 45 Enable or disable remote access for you and people you want to share with page 14 Download WD mobile apps page 16 MY CLOUD MIRROR GEN 2 CLOUD STORAGE 44 USER MANUAL Backing Up and Retrieving Files About Backups Managing a USB Device and USB Backups Remote Backups Internal Backups Cloud Backups About Backups There are various ways to back up your data on the My Cloud Mirror device These include USB Backup Allows you to back up My Cloud Mirror device data to and from your a USB device Remote Backup Allows you to back up My Cloud Mirror device data to and from another My Cloud Mirror device Internal Backup Allows you to back up data from one storage location to another on your My Cloud Mirror device Cloud Backup Allows you to backup My Cloud Mirror device data to an external cloud backup service Managing a USB Device and USB Backups When you attach a USB drive to the My Cloud Mirror device you turn it into a network drive Once connected the USB drive has the following capabilities When you connect an external USB drive such as a WD Passport a memory stick or a camera
129. securely access and share your memories The My Cloud mobile app also allows you to easily transfer files between your personal cloud Dropbox and other public cloud accounts With My Cloud mobile app you can Open and view the important files stored on your My Cloud Mirror device from anywhere without copying them to your mobile device Show off the photos stored on your My Cloud Mirror device Connect to other cloud sites such as Dropbox from your tablet or smartphone Stream and enjoy music and video files stored on your My Cloud Mirror device Note Video streaming performance is best over your LAN and when your mobile device is connected using Wi Fi wireless connections WAN streaming performance may be limited by upload speeds on your home Internet connection Share your presentations on your Apple or Android tablets Your My Cloud app supports most major file tyoes such as Microsoft Word documents Microsoft Excel spreadsheets and PowerPoint presentations For more features and instructions see the Help Guide Me page and Quick Tips within the My Cloud mobile app or go to htto mycloud com learn Note My Cloud app brings your data from your personal cloud to your tablet handset or other portable devices using Google Android or Apple iOS My Cloud provides a convenient file list of the My Cloud Mirror device contents and then launches your favorite player or viewer for any files you want to open For fil
130. status of the device and current firmware version Number of cloud devices users and apps Current newwork activity MY CLOUD MIRROR GEN 2 CLOUD STORAGE 113 USER MANUAL Capacity The Capacity panel displays the amount of free storage left on your My Cloud Mirror device and how the storage is allocated Note Storage allocation information only appears when the Cloud Services option is ON See Cloud Access on page 79 for steps to enable Cloud Services Movies Photos Music Other Free Device The Device section identifies the overall health of the system indicates the current version of your firmware and informs you if firmware updates are available AS Healthy S 2 10 219 Diagnostics The Diagnostics section displays a snapshot of the system s components and identifies the overall health of the My Cloud Mirror device 1 To see details about the status of system components click the arrow on the right 2 o return to the Home page click Close Firmware 7 The Firmware section displays the current version of firmware loaded on your My Cloud Mirror device A blue check mark indicates that your firmware is up to date Note If new firmware is available see Firmware Update on page 100 for information on updating your My Cloud Mirror device 1 To view whether an updated version of the firmware is available click the arrow to the right of Firmware to display firmware availability
131. stic information restore the device to factory defaults reboot or shut down the device and import or export a configuration file Settings System Diagnostics System Test System Test E Syetem Log View Logs Extended Lagging OF 0 Flash System LED OFF Restore to Default Restore to Default System Onir Restore E System Configuration System Con g Save Config Fle import Fie E Device Maintenance evioe Dower Shut Dran Reboot ER Devine Upiime 1 day 9 howe 44 mimes Scan Disk a lay Al Volume s Scan Desk La Format Disk voume All olumeis Format Dsk E About ISO Mount Kouing an S0 Tie located on your nehwork charres provides Meere access bo the fle and foick ganant of fe S0 file to uers wiih access bo the network share ISO Share List No ISO Shares has been added to the My Cloud system Creme BO image Cres lO Shere To access the Utilities screen click the Settings icon and then click Utilities in the left pane MY CLOUD MIRROR GEN 2 CLOUD STORAGE 91 USER MANUAL CONFIGURING SETTINGS system Diagnostics Run diagnostic tests if you are having problems with your device You can also view your system logs and enable extended logging and Flash System LED for your device Diagnostic Tests There are three types of diagnostic tests Quick Test The quick test checks the hard drives for major performance problems The result of a quick test is a pass or fail evaluation of t
132. t is on the list of limited user serviceable products and the specific alteration is within the scope of the applicable instructions as found at htto support wd com accident or mishandling while in the possession of someone other then WD PRODUCTS ARE COMPLEX AND FRAGILE ITEMS THAT MAY OCCASSIONALY FAIL DUE TO A EXTERNAL CAUSES INCLUDING WITHOUT LIMITATION MISHANDLING EXPOSURE TO HEAT COLD AND HUMIDITY AND POWER FAILURES OR B INTERNAL FAULTS SUCH MY CLOUD MIRROR GEN 2 CLOUD STORAGE 109 USER MANUAL REGULATORY AND WARRANTY INFORMATION FAILURES CAN RESULT IN THE LOSS CORRUPTION DELETION OR ALTERATION OF DATA NOTE THAT YOU SHALL BE RESPONSIBLE FOR THE LOSS CORRUPTION DELETION OR ALTERATION OF DATA HOWSOEVER CAUSED AND FOR BACKING UP AND PROTECTING DATA AGAINST LOSS CORRUPTION DELETION OR ALTERATION YOU AGREE TO CONTINUALLY BACK UP ALL DATA ON THE PRODUCT AND TO COMPLETE A BACKUP PRIOR TO SEEKING ANY GENERAL SERVICE AND TECHNICAL SUPPORT FROM WD In Australia if the Product is not of a kind ordinarily acquired for personal domestic or household use or consumption provided it is fair and reasonable to do so WD limits its liability to replacement of the Product or supply of equivalent or better Product This warranty shall extend to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety 90 days from the date of shipment of a repaired or replaced Product whichever i
133. tails icon S next to the ISO Share that you d like to view 2 Review the ISO Share details and click Close Modifying an ISO Share Use the following steps to modify an ISO share 1 On the ISO Mount screen select E next to the ISO Share that you d like to modify 2 Select the share to edit and click Next 3 Complete the following fields MY CLOUD MIRROR GEN 2 CLOUD STORAGE 97 USER MANUAL CONFIGURING SETTINGS Enable Media Serving To enable Media server for the ISO Share click the toggle button FTP Access To enable FTP Access for the ISO Share click the toggle button WebDAV Access Io enable WebDAV Access for the ISO Share click the toggle button Note If FTP Access or WebDAV access are disabled for the device the FTP Access and WebDAV Access fields will be grayed out 4 Click Next The Edit ISO Share screen appears 5 Click the toggle button to enable or disable NFS Access for the ISO Share Note If NFS Access is disabled for the device the NFS Access fields will be grayed out 6 Click Apply Delete an ISO Share Use the following steps to delete an ISO share 1 On the ISO Mount screen select next to the ISO Share that you d like to delete 2 Review the confirmation message and click OK The ISO Share is deleted and removed from the ISO Share List Notifications The My Cloud Mirror device provides notifications about various events such as firmware updates the success of firmware
134. the user s authority to operate the equipment ICES NMB 003 Compliance Cet appareil DE la classe B est conform a la norm NMB 003 du Canada This device complies with Canadian ICES 003 Class B safety Compliance Approved for US and Canada CAN CSA C22 2 No 60950 1 UL 60950 1 Safety of Information Technology Equipment Approver pour els Etas Units et el Canada CAN CSA C22 2 No 60950 1 Secret equipment DE technologie de l information This product is intended to be supplied by a listed limited power source double insulated or direct plug in power unit marked Class 2 CE Compliance for Europe CE marking on the device indicates the device complies to all applicable Council Directives of the European Union in effect at the production time This includes EMC Directive 2004 108 EC Low Voltage Directive 2006 95 EC Ecodesign Directive 2009 125 EC A Declaration of Conformity to these Directives is available online at www wdc com products EUDOC GS Mark Germany only Machine noise regulation 3 GPSGV Unless declared otherwise the highest level of sound pressure from this product is 7Odb A or less per EN ISO 7779 Maschinenlarminformations Verordnung 3 GPSGV Der h chste MY CLOUD MIRROR GEN 2 CLOUD STORAGE 107 USER MANUAL REGULATORY AND WARRANTY INFORMATION Schalldruckpegel betr gt 70 db A oder weniger gem EN ISO 7779 falls nicht anders gekennzeichnet oder spezifiziert KC Notice Republic o
135. to the My Cloud Mirror device you can access it with Windows Explorer or Mac Finder The USB drive can serve as a target for backups You now have the option of mapping the drive as a user share drive lfaWD external drive has been locked when it is attached to the My Cloud Mirror device it maintains that security Using the Dashboard you can unlock or re lock it as desired Connecting A USB Drive Connect a USB hard drive to the USB port on the rear of your My Cloud Mirror device for additional storage and backup capabilities The USB drive appears as a share on the My Cloud Mirror dashboard See About Shares on page 26 The My Cloud Mirror device supports the following formats for externally attached USB drives FAT FAT32 NTFS read and write capability HFS J Linux Ext2 Ext3 Ext4 XFS WARNING Mounting or ejecting a USB drive while performing an NFS or AFP file transfer will interrupt the file transfer process MY CLOUD MIRROR GEN 2 CLOUD STORAGE 45 USER MANUAL BACKING UP AND RETRIEVING FILES Creating a USB Backup Use the following steps to back up your data on your My Cloud Mirror to or from a USB device 1 On the navigation bar click Backups to display the Backups screen ___ My Cloud Users Shares Cloud Access Backups Storage Backups Remote Backups Use the My Cloud system to backup to and from a USB device Internal Backups Cloud Backups Create Job C
136. torage Double click the device or right click and select View device webpage from the resulting menu Click gt Computer In the left panel select Network In the right panel locate your My Cloud Mirror device under Storage Double click the device or right click and select View device webpage from the resulting menu Click Start gt My Network Places Locate your My Cloud device Double click the device or right click and select Invoke Click the Safari icon B gt bookmark icon Wa gt Bonjour Double click the My Cloud Mirror device on the network Mobile Devices iOS Devices 1 2 Open a browser In the Address bar enter http lt device name gt local Android Devices i 2A MY CLOUD MIRROR GEN 2 CLOUD STORAGE USER MANUAL Open a browser In the Address bar enter http lt device name gt 33 THE DASHBOARD AT A GLANCE The Dashboard Home Page The My Cloud Mirror Home page has an information bar at the top right an navigation icon bar across the page and an instant overview of the status of the device s main functions with links for updating settings Information My Cloud Icons z Navigation ji Icons Cloud Access Backups Storage HH movies i Photos 01 va Healthy Status and Music update panels B other E A 210 283 Free Information Icons icon Name Actions USB device on the My Cloud Click to display the number of USB devices So Mirror device connect
137. torage screen 2 Click RAID if not already selected 3 Review the Auto Rebuild field to determine whether your My Cloud Mirror device is currently set up for auto rebuild RAID Profile Disk Status Healthy All RAID Volumes are active and healthy Auto Rebuild B f Auto Rebuild is OFF default click the toggle button to enable Auto Rebuild MY CLOUD MIRROR GEN 2 CLOUD STORAGE 64 USER MANUAL MANAGING STORAGE ON MY CLOUD MIRROR Disk Status The Disk Status screen identifies the health of the disk drives as well as the status and information on each drive used in your My Cloud Mirror device The Disk Status screen consists of the following areas Disks Profile This area displays the general status of all of the disk drives on your device System Disks This area identifies the drives on your device the status of each drive and the amount of space on that drive Disks Profile Disk Status Healthy System Disks Drive1 x S M A R T Data Drive2 S M A R T Data Note If a drive is not supported the status is not compatible Viewing Hard Drive Information Use the following steps to view status of the disks on your My Cloud Mirror device 1 On the Storage page click Disk Status if not already selected 2 Select Drive lt drive gt next to the disk for which you d like to view information 3 The Hard Drive Information screen displays the following data Hard Drive Informat
138. ty WD warrants that the Product in the course of its normal use will for the term defined below be free from defects in material and workmanship and will conform to WD s specifications The term of your warranty is 2 years in Australia and New Zealand unless otherwise required by law The term of your warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller Proof of purchase shall be required to be eligible for this warranty and to establish the commencement date of this warranty Warranty service will not be provided unless the Product is returned to an authorized distributor authorized reseller or regional WD return center where the Product was first shipped by WD WD may at Its discretion make extended warranties available for purchase WD shall have no liability for any Product returned if WD determines that the Product was i not purchased from an authorized distributor or authorized reseller ii not used in accordance with WD specifications and instructions iii not used for its intended function or iv stolen from WD or that the asserted defect a is not present b cannot reasonably be rectified because of damage occurring before WD receives the Product or c is attributable to misuse improper installation alteration including removing or obliterating labels and opening or removing external enclosures including the mounting frame unless the produc
139. ud Mirror device s interface and set the date and time The date and time are synchronized to the NTP Network Time Protocol server by default You have the option of setting the date and time manually or allowing the NTP to access the Internet and automatically set the time If you are not connected to the Internet you must enter the date and time manually Language amp Clock English GMT 08 00 Pacific Time US amp Canada em time windows com Configure gt gt Sunday 2014 November 16 9 43 07 AM 12 YYYY MM DD MY CLOUD MIRROR GEN 2 CLOUD STORAGE 77 USER MANUAL CONFIGURING SETTINGS 1 Inthe Language amp Clock section view or modify the following settings Language From the drop down list select the language you d like to display on your My Cloud Mirror Cloud Storage web pages The default language is English Time Zone From the drop down list select the time zone where your device is located NTP Service Enable or disable NTP service which automatically synchronizes your device to update the time and date A dialog box displays current NTP servers You can add another NTP server if you choose Primary Server Change the primary server used for your NTP service e To change the primary server used for your NTP service click Configure e Click Add User NTP and enter the URL address of the new primary server e Click Save Date amp Time Displays the device date and t
140. ud Mirror device web browser app when you re not using it This allows other users authorized to use the Administrator logon ID to access the web browser app See Energy Saver Web Access Timeout on Energy Saver on page 80 to automatically log out of the app after a set amount of time The Users screen displays a list of the current users and allows the Administrator to view user details create new users create groups and grant a user access to existing shares and groups Viewing Users 1 On the navigation bar click Users to display the Set Up Users screen __ My Cloud UJ C Cloud Access Backups Set Up Users Groups About Users Controls who can access the My Cloud system and their access type aa admin Help Managing Users 4 pandrewusa Adding a User Changing Access to a Share MY CLOUD MIRROR GEN 2 CLOUD STORAGE 17 USER MANUAL MANAGING USERS GROUPS AND SHARES 2 To view user details click a user name on the left pane The user s profile and share access information display A user can have read only read write or no access to a share User Profile Share Access Read Write Note The shares in the Share Access section that don t require access permission are grayed out Once you make a share private the share displays in the list and you can edit it See Making a Share Private on page 29 Adding a Single User The Administrator adds user accounts and sets t
141. ups Camera Backups FlephantDnive amazon Amazon 53 mii irio peed ElephantDrive Protect your WD My Cloud system ElephantDrive offers a choud storage solution connecting and protecting your WO My Cloud system to the cloud A naive client provides cloud backup and syncs onto the WD My Choud system with the industry s leading secunty features This solution features the three critical advantages of cloud storage separate site protection intelligent synchronization and simple secure sharing For more information about ElephantOnve visit htipcihwww ON Status pn Login Register 4 Inthe Access Backups field click Login 5 Enter the email and password you used when you registered with ElephantDrive in Step 6 on page 53 and click Login 6 Inthe Elephant Drive field click the New device backup wizard link 7 Follow the steps outlined in the EleohantDrive backup wizard to create your cloud backup MY CLOUD MIRROR GEN 2 CLOUD STORAGE 54 USER MANUAL BACKING UP AND RETRIEVING FILES Enabling an Amazon S3 Cloud Backup Note Before creating your Cloud backup sign up for the Amazon S3 service at htto aws amazon con s3 Once your Amazon S3 account is set up use the following steps to create a cloud backup 1 On the navigation bar click Backups to display the Backups screen 2 Click Cloud Backups if not already selected 3 Click the Amazon S button at the top of the screen ___ My Cloud
142. ws Example htto Awdmycloudmirror http lt device name gt local Mac Example htto wdmycloudmirror local 2 Click Enter PaA My Cloud Mirror admin 3 On the My Cloud Mirror Login page enter your User name and Password the default is no password 4 Click Login The My Cloud Mirror dashboard home page displays MY CLOUD MIRROR GEN 2 CLOUD STORAGE 111 USER MANUAL The Dashboard Home Page The My Cloud Mirror Home page has an information bar at the top right a navigation icon bar across the page an instant overview of the status of the device s main functions and links for updating settings Information C My Cloud Icons th Navigation Icons Shares Cloud Access Backups Storage i Movies M r Photos va Healthy Status and Music 0 ME update panels B oner WA 210 283 Free Information Icons The Information Icons at the top of the page provide quick access to Attached USB device s Device alerts Online Helo and Support User information Icon Name Actions n USB device attached to the Click to display the USB device s connected e My Cloud device The icon is dim if no USB device is attached Alert Notifications Click to display recent alerts about new ry firmware and network issues Help Click to access the My Cloud Getting Started Wizard Online Helo Support and About information User Click to see the user name of the user currently logged into the My C
143. ws Explorer or Mac Finder Ornguinice Bew lista Er Fivom i Libraries BS Deskop Chen a Weni fe sea your Til Je Doanlordi PX BL herem Piver E Decursents C orny mi a pense lt oe E re _ lt Windows Explorer fee Prebuict H Vidici E Computer By Lors Dak it ae Removable Disk 0E i Mebwork 2 WE CLOUDMIRROR EA Public Gl om 2 Le e FAVORITES E All My Files AirDrop mss A Applications Shared Music Shared Pictures Shared Videos E Desktop 7 I Documents Mac Finder Downloads DEVICES Remote Disc _ NO NAME SHARED L1 WDMyCloudMirror _ a 2 Copy your music files to the Shared Music folder 3 Follow the same process to place your videos and pictures into their respective Pictures and Video folders MY CLOUD MIRROR GEN 2 CLOUD STORAGE 72 USER MANUAL PLAYING STREAMING VIDEOS PHOTOS amp MUSIC Accessing Your Personal Cloud Using Media Players Now that you have copied your files to one of the Shared folders you can use a variety of media players to stream media The following types are supported WD TV Live Media Players Windows Media Player 11 comes with Windows Vista Windows Media Player 12 comes with Windows 7 and Windows 8 Xbox 360 PlayStation 3 Other media players BluRay Players Network Connected TVs Digital Picture Frames Network Music Player DLNA Devices Note For specific information
144. y Memory Click the right arrow to view the Memory activity Click Back to return to the Device Activity pane Click Close to return to the Home page Network Click the right arrow to view the network activity Click Back to return to the Device Activity pane Click Close to return to the Home page Device Activity MY CLOUD MIRROR GEN 2 CLOUD STORAGE 38 USER MANUAL THE DASHBOARD AT A GLANCE Process Click the right arrow to view the process information including the list of active processes and the amount of CPU and Memory usage for each process Click Back to return to the Device Activity pane Click Close to return to the Home page Device Activity Cloud Devices The Cloud Devices panel displays the number of cloud devices currently accessing the My Cloud Mirror device remotely In this example one cloud device is accessing it remotely 1 To add cloud access for a user click the plus sign in the lower right of the panel to display Add Cloud Access Generate an activation code to get remote access to the content on your drive Steps Select a user from the drop down list and click Get Code to generate an activation code Install WD Photos and or WD My Cloud on your tablet or mobile device Launch app and tap Connect Now Select your product 5 Enter Activation Code Cancel Get Code 2 To generate an activation code click Get Code 3 Follow the page instructions to conne
145. your SQL database ensure that you ve added the phpMyAdmin app to your My Cloud Mirror setting Up Joomla 1 Add the Joomla app to your My Cloud Mirror device see Adding an App on page 58 for information on adding an app to your device 2 On the App screen click Joomla in the left pane 3 In the Configuration URL field click the configuration URL link The Joomla Installation page displays 4 Select a language from the scrolling window This is the language that will be used during Joomla installation Joomla 2 5 6 Installation Choose language Select Language 5 Click Next MY CLOUD MIRROR GEN 2 CLOUD STORAGE 119 USER MANUAL 6 Review the Joomla Pre installation check to ensure that all items passed and click Next Joomla 2 5 6 Installation St Jloomial Steps Pre installation Check check Agan E C rrencus nas 1 Language Preainstailaen check for Joona 2 008 Stable Ember 1i tune 2077 14 00 GMT A Pie hai Check E jmabed on Rig Cen pense tae actors aad ln ar sanii Geaiandia lin PHP renn 3 LLA 1 Litera ug Tn DE ditia biir UL fupeert 4 Database Prerja Sel HA Lar a Deit HE itro Chewrinad OF Pa Fep foot 4 Coa guriton ON Gunso SAP Conikguramon Recommended senings ff Mty Eg e piteet resend unde thee Gul Geers Pbk License 7 Read the Joomla license declaration and click Next Joomla 27 5 6 Installation Steps License 1 Lone GHU Gener
146. zed dual drive storage of your family s media collection Store and organize all your family s photos videos music and important documents in one secure place on your home network Access from anywhere Enjoy your photos videos music and more from anywhere on your PC Mac tablet or smartohone With WD s free apps your personal cloud is always with you Mirrored data protection With Mirror Mode RAID 1 as the default setting one drive is used to store your data and the other is used for a duplicate copy Your data is twice as safe giving you twice the peace of mind Automatic file backup for all your computers Easily back up the files from all the PC and Mac computers in your home PC users WD SmartWare Pro offers options for how when and where you back up your files Mac users utilize all the features of Apple Time Machine backup software to protect your data Remote backup Protect your data with remote backup to another My Cloud Mirror integrated cloud backup or local LAN WAN backup Expand your tablet and phone storage Upload photos and videos directly to your personal cloud from anywhere Connect to Dropbox and more Easily transfer files between your personal cloud Dropbox and other public cloud accounts using WD s free My Cloud apps Increase your personal cloud capacity Simply attach a compatible USB 3 0 hard drive directly to one of the two USB expansion ports on the My Cloud Mi

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