HP Color LaserJet Pro MFP M476 User Guide
Contents
1.2. 21 Print tasks Windows reete nesciente de est s teense 22 How to print Windows cecccsscsssscssssessssessssesscsessssessssesecsesecsssecssecesscessscesesaesseaeseeaeseeaeseseeseseeas 22 Automatically print on both sides Windows cccsscssssessssesscsesscsesscsesecscssesensescssesesseseseeseseesees 24 Manually print on both sides Windows cscssssscscsessssssssesescsesecsesesesessesescseseeeceesesesessescneseseees 25 Print multiple pages per sheet Windows csccccssescssessssessssesscseseeseseesesecscsecsessescssesesseseseeseseees 26 Select the paper type Windows ccccssescssescssessssescssesessesscsessssesecsenecsessesesseseasesenseseseesesseaecseaees 27 Additional print tasks eese es ees eeee eese enne enn nnne sna sn ssaa isara raino aara Kar NE EaR iEn 27 Print tasks Ma OS M 28 How to print Mac OS X cnca A ARa 28 ENWW Automatically print on both sides Mac OS X ccccecssssesssscsssscscsecscsecscecscsesessesesecsenseseseeaesecsenses 28 Manually print on both sides Mac OS X eese esses eese te entente ntn sns th states es 28 Print multiple pages per sheet Mac OS X cccsscssssessssesscsesessessescseceeseecessescssescseeseseesesseaeseeseseees 29 Select the paper type Mac OS X cecsessssssescsssesscccsesesessseceessseseseseseseseesesesesseecsesesecesaesesesesaeecae
3. 91 Product does not pick up paper or misfeeds eiiis sseeeee esee eterne tnnt ne nnns testes enters sinet ns 92 The product does not pick up paper ccsccssecsecssessscsscesseessesseseecseeseesaessaesaecsaeeneecsseesesssessesneesees 92 The product picks up multiple sheets of paper cssessecsecssessecssesssessceseesssesseceessseeesseeseeessesees 92 The document feeder jams skews or picks up multiple sheets of paper 92 Clean the pickup rollers and separation pad in the document feeder suus 93 Clear ETERNI DIEQUE IOS 95 Vet LOCALS sais P N saai ian 95 Experiencing frequent or recurring paper jams ceccesseescessecsecssessecseeseeessesseeseceseeessessesseeseeaees 95 Clear jams in the document feeder ccescesscescesseessessesssessecesesceseessseseesessesseesseseesssessessecseeseeeaess 97 ITE TIEREN 98 Clearjams in Tray 2 5 rate scars scacustesvaida lasts decuaecuseeesdecesasauststacecsseeaatcdeoassusadvacessatusduivecesaess 100 Clearjams in Tray 3 ci cczs avec sscesaszesuscesecascacauseeacaiastandead arasaatana m 101 Clear jams in the duplexer ccsesescessecsssecseceseessecessecescecsesecseessseesseeeseeseneecueecceesseeecseseseeeseeess 103 Clear jams in the output bin ee eeeecsscsscesec
4. Ej NOTE To create additional network folders repeat these steps for each folder ENWW Set up Scan to Network Folder 47 48 Scan to email Use the product control panel to scan a file directly to an email address The scanned file is sent to the address as an email message attachment NOTE In order to use this feature the product must be connected to a network and the Scan to Email feature must be configured by using the Scan to Email Setup Wizard Windows or the HP Embedded Web Server 1 Load the document on the scanner glass according to the indicators on the product 2 From the Home screen on the product control panel touch the Scan button 3 Touch the Scan to E mail item 4 Touch the Send an E mail item 5 Selectthe From address that you want to use This is also known as an outgoing email profile Ey NOTE If the PIN feature has been set up enter the PIN and touch the OK button However a PIN is not 10 required to use this feature Touch the To button and pick the address or group to which you want to send the file Touch the Done button when finished Touch the Subject button if you would like to add a subject line Touch the Next button The control panel screen displays the scan settings e Ifyou want to change any of the settings touch the Settings button and then change the settings e ifthe settings are correct go to the next step Touch the Scan button to start the s
5. e Fail The report indicates the nature of the error and contains suggestions for how to resolve the issue Verify that the product firmware is current a Print a configuration page from the control panel Reports menu to obtain the current firmware date code b Goto www hp com go support click the Drivers amp Software link type the product name in the search field press the ENTER button and then select the product from the list of search results Select the operating system d Under the Firmware section locate the Firmware Update Utility f NOTE Make sure to use the firmware update utility that is specific to the printer model Click Download click Run and then click Run again h H When the utility launches select the product from the drop down list and then click Send Firmware f NOTE To print a configuration page to verify the installed firmware version before or after the update process click Print Config g Follow the on screen instructions to complete the installation and then click the Exit button to close the utility Verify that the fax was set up when the product software was installed From the computer in the HP program folder run the Fax Setup Utility Verify that the telephone service supports analog fax Solve fax problems 125 If using ISDN or digital PBX contact your service provider for information about configuring to an analog fax line If using a VoIP
6. 3 From the Home screen on the product control panel touch the Copy button 4 Touch the Settings button 5 Scroll to and touch the Two Sided button 6 Touch the arrow buttons to scroll through the options and then touch an option to select it 7 Touchthe Black or Color button to start copying Copy on both sides manually 1 Placethe document face down on the scanner glass with the upper left corner of the page in the upper left corner of the glass Close the scanner 2 From the Home screen on the product control panel touch the Copy button 3 Touchthe Settings button 4 Scroll to and touch the Two Sided button 5 Touchthe arrow buttons to scroll through the options and then touch an option to select it 6 Touchthe Black or Color button to start copying 7 Theproduct prompts you to load the next original document Place it on the glass and then touch the OK button 8 Repeat this process until you have scanned the last page Touch the Done button to finish printing the copies ENWW Copy on both sides duplex 37 38 Chapter5 Copy ENWW 6 ENWW Scan Go to www hp com support colorljMFPM476 for HP s all inclusive help for your product Scan by using the HP Scan software Windows Scan by using the HP Scan software Mac OS X Set up Scan to E mail Set up Scan to Network Folder Scan to email Scan to a network folder Scan to a USB flash drive Solve problems D
7. Over time specks of debris might collect on the scanner glass and white plastic backing which can affect performance Use the following procedure to clean the scanner 1 Press the power button to turn the product off and then disconnect the power cable from the electrical outlet 2 Open the scanner lid 3 Clean the scanner glass and the white plastic backing underneath the scanner lid with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner A CAUTION Donot use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the product these can damage the product Do not place liquids directly on the glass or platen They might seep and damage the product 4 Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting 5 Connect the power cable to an outlet and then press the power button to turn the product on Check the send fax resolution settings If the product was unable to send a fax because the receiving fax machine did not answer or was busy the product attempts to redial based on the redial on busy redial on no answer and redial on communication error options 1 From the Home screen on the product control panel touch the Setup button 2 Touchthe Fax Setup menu 118 Chapter9 Solve problems ENWW 3 Touch the Advanced Setup menu 4 Open the Fax Resolution menu Check the error correction settings Usu
8. 3 4 Verify that the product is attached to the correct network port using a cable of the correct length Verify that cable connections are secure Look at the network port connection on the back of the product and verify that the amber activity light and the green link status light are lit If the problem continues try a different cable or port on the hub The computer is using the incorrect IP address for the product 1 4 Open the printer properties and click the Ports tab Verify that the current IP address for the product is selected The product IP address is listed on the product configuration page If you installed the product using the HP standard TCP IP port select the box labeled Always print to this printer even if its IP address changes If you installed the product using a Microsoft standard TCP IP port use the hostname instead of the IP address If the IP address is correct delete the product and then add it again The computer is unable to communicate with the product 1 Test network communication by pinging the network 120 Chapter9 Solve problems ENWW a Open a command line prompt on your computer For Windows click Start click Run type cmd and then press Enter b Type ping followed by the IP address for your product For Mac OS X open the Network Utility and then supply the IP address in the correct field in the Ping pane c Ifthe window displays round trip times the network
9. 8 Insert the new print cartridge into the product Match the color indicator on the cartridge to the color indicator in the empty slot 9 Pull the tab on the left side of the print cartridge straight up to completely remove the sealing tape Recycle the sealing tape ENWW Replace the toner cartridges 19 10 Close the print cartridge drawer 11 Close the front door 12 Place the old print cartridge the sealing tape and the orange plastic shield in the new print cartridge box Follow the recycling instructions that are included in the box ENWW 20 Chapter3 Parts supplies and accessories ENWW Print e Printtasks Windows e Printtasks Mac OS X e Mobile printing e Use walk up USB printing Go to www hp com support colorljMFPM476 for HP s all inclusive help for your product e Solve problems e Download software updates e Join support forums e Find warranty and regulatory information You can also go to www hp com support for Worldwide support and other HP products 21 Print tasks Windows How to print Windows Automatically print on both sides Windows Manually print on both sides Windows Print multiple pages per sheet Windows Select the paper type Windows Additional print tasks How to print Windows The following procedure describes the basic printing process for Windows 1 2 From the software program select the Pr
10. Click the Print in Grayscale option to print a color document in black and shades of gray Use this option to print color documents for photocopying or faxing Also use this option to print draft copies or to save color toner Click the OK button to close the Document Properties dialog box In the Print dialog box click the OK button to print the job Try a different print driver You might need to use a different print driver when printing from a software program and the printed pages have unexpected lines in graphics missing text missing graphics incorrect formatting or substituted fonts Download any of the following drivers from the HP Web site In the US go to www hp com support colorljMFPM476 Outside the US go to www hp com support Select your country region Click Download Drivers amp Software Enter the product name and then select Search 112 Chapter9 Solve problems ENWW HP PCL 6 driver e Provided as the default driver on the product CD This driver is automatically installed unless you select a different one e Recommended for all Windows environments e Provides the overall best speed print quality and product feature support for most users e Developed to align with the Windows Graphic Device Interface GDI for the best speed in Windows environments e Might not be fully compatible with third party and custom software programs that are based on PCL 5 HP UPD PS driver e Recommended for printing with Adobe
11. HP LaserJet printer command language PRN Portable document format PDF 78 Chapter8 Manage the product ENWW Menu Description Postscript PS e Text TXT e HP Connected Access the HP Connected Web site e Upload Fonts Upload fonts from your computer to the product Printer Settings e RAuto off Configure the product to automatically turn off after a period of inactivity You can adjust the number of minutes after which the product turns off e Network Settings Configure the network settings such as the IPv4 settings IPv6 settings Bonjour settings and other settings e Supplies Management Configure how the product should behave when supplies are nearing the end of their estimated life e Trays Configuration Change paper size and type for each of the trays e Additional Settings Open the HP Embedded Web Server EWS for the product NOTE USB connections are not supported Information Message Center Display error events that have occurred with the product Fax Settings e Basic Fax Settings Set up the fields in the fax header and configure how the product answers incoming calls fax models only e Junk Fax Blocking Store the fax numbers you want to block e FaxForwarding Set up the product to send the incoming faxes to a different number e Fax Logs View the logs of all faxes e Fax Speed Dials Add fax numbers to the speed dial list Scan Settings e Scan to E mail Open the HP
12. Click Start click Programs or All Programs in Windows XP and then click HP Click the product name and then click Send fax The fax software opens Enter the fax number of one or more recipients Load the document in the document feeder Click Send Now Send a fax from a third party software program such as Microsoft Word 1 2 3 Open a document in a third party program Click the File menu and then click Print Select the fax print driver from the print driver drop down list The fax software opens Enter the fax number of one or more recipients Include any pages loaded at the product This step is optional Click Send Now Chapter7 Fax ENWW Create edit and delete speed dial entries You can store frequently dialed fax numbers up to 120 entries either as individual fax numbers or as groups of fax numbers e Use the control panel to create and edit the fax phone book e Use phone book data from other programs e Delete phone book entries Use the control panel to create and edit the fax phone book 1 From the Home screen on the product control panel touch the Fax button 2 Touchthe Fax Menu button 3 Touchthe Phone Book Setup button 4 Touchthe Individual Setup button or the Group Setup button to create a speed dial entry 5 Touch an unassigned number from the list 6 Use the keypad to enter a name for the entry and then touch the OK button 7 Use the keypad to enter the fax number fo
13. software programs or with other highly graphics intensive software programs e Provides support for printing from postscript emulation needs or for postscript flash font support HP UPD PCL 5 e Recommended for general office printing in Windows environments e Compatible with previous PCL versions and older HP LaserJet products e The best choice for printing from third party or custom software programs e Thebestchoice when operating with mixed environments which require the product to be set to PCL 5 UNIX Linux mainframe e Designed for use in corporate Windows environments to provide a single driver for use with multiple product models e Preferred when printing to multiple product models from a mobile Windows computer HP UPD PCL 6 e Recommended for printing in all Windows environments e Provides the overall best speed print quality and printer feature support for most users e Developed to align with Windows Graphic Device Interface GDI for best speed in Windows environments e Might not be fully compatible with third party and custom software programs that are based on PCL 5 ENWW Improve print quality 113 Improve copy and scan image quality If the product is having image quality problems try the following solutions in the order presented to resolve the issue e Check the scanner glass for dirt and smudges e Checkthe paper settings e Check the image adjustment settings e Optimize for text or
14. 1 Identify the phone connection type on page 52 Step 2 Set up the fax on page 53 Step 3 Configure the fax time date and header on page 57 Step 4 Run a fax test on page 58 Step 1 Identify the phone connection type Review the following equipment and service types to determine which setup method to use The method used depends on the equipment and services already installed on the phone system Ej NOTE The product is an analog device HP recommends using the product on a dedicated analog telephone line Dedicated phone line The product is the only piece of equipment or service connected to the phone line Voice calls Voice and fax calls use the same phone line Answering machine An answering machine answers voice calls on the same phone line used for fax calls Voice mail A voice mail subscription service uses the same phone line as the fax Distinctive ring service A service from the telephone company that allows several phone numbers to be associated with one phone line and each number has a different ring pattern the product detects the ring pattern assigned to it and answers the call Computer dial up modem A computer uses the phone line to connect to the Internet through a dial up connection DSL line A digital subscriber line DSL service from the telephone company this service might be called ADSL in some countries regions 52 Chapter7 Fax ENWW e PBX or ISDN phone system A private branc
15. 30 Minutes 4 Theproduct automatically wakes from the auto power down mode when it receives jobs or when you touch the screen on the product control panel You can change which events cause the product to wake Open the following menus e System Setup e Energy Settings e Auto Power Down e Wake Events To turn off a wake event select the event clear the check box next to it and then touch the Done button ENWW Economy settings 83 Update the firmware HP offers periodic product updates new Web Services apps and new features to existing Web Services apps Follow these steps to update the product firmware for a single product When you update the firmware Web Service apps will update automatically There are two supported methods to perform a firmware update on this product Use only one of the following methods to update the product firmware Method one Update the firmware using the control panel Use these steps to load the firmware from the control panel for network connected products only and or set the product to automatically load future firmware updates For USB connected products skip to method two 1 Make sure the product is connected to a wired Ethernet or wireless network with an active Internet connection Sf NOTE The product must be connected to the internet to update the firmware via a network connection 2 Fromthe Home screen on the product control panel open the Setup menu e Fortouchs
16. Chapter 1 Product introduction ENWW Product back view 1 Fax port and external phone port 2 Network port 3 Hi speed USB 2 0 port 4 Power connection 5 Rear door 6 Serial number label Interface ports WN 1 Telephone line out port for attaching an extension phone answering machine or other device 2 Fax line in port for attaching fax line to product 3 Network port 4 Hi Speed USB 2 0 port ENWW Product views 5 6 Control panel e Control panel layout e Control panel Home screen Control panel layout uu 1 Wireless light wireless models Indicates the wireless network is enabled The light blinks while the product is establishing a only connection to the wireless network 2 Touchscreen display Provides access to the product features and indicates the current status of the product 3 Attention light Indicates a problem with the product 4 Ready light Indicates the product is ready 5 Help button and light Provides access to the control panel help system 6 Right arrow button and light Moves the cursor to the right or moves the display image to the next screen NOTE This button illuminates only when the current screen can use this feature 7 Cancel button and light Clears settings cancels the current job or exits the current screen NOTE This button illuminates only when the current screen can use this feature 8 HP NFC Wireless Direct
17. Cloud Print w we we e Apple AirPrint w w wm Fax vo vo v Copy and Scan Copies and scans up to 20 pages ppm on A4 and 21 ppm on letter size v w w paper Easy access USB copying and scanning no computer required vw w vw 50 page document feeder with electronic duplex copying and scanning we and multi pick detection Scan to Send to E mail Save to USB and Save to Network Folder options vw Kw Kw Supported operating Windows XP 32 bit Service Pack 2 and greater Windows XP 64 bit Print v w w systems driver only NOTE Microsoft retired mainstream support for Windows XP in April 2009 HP will continue to provide best effort support for the discontinued XP operating system Windows Vista 32 bit 64 bit v w we Chapter 1 Product introduction ENWW Product NameModel M476nw M476dn M476dw Number CF385A CF386A CF387A Windows 7 32 bit 64 bit w we vw Windows 8 32 bit 64 bit Windows 8 1 32 bit 64 bit Windows 8 RT w we d Run Time in OS driver only Windows 2003 Server 32 bit Service Pack 1 or greater print and scan w we we drivers only NOTE Microsoft retired mainstream support for Windows Server 2003 in July 2010 HP will continue to provide best effort support for the discontinued Server 2003 operating system Windows 2008 Server 32 bit 64 bit and R2 print and scan drivers only v v w Windows Server 2012 64 bit print driver only vw Kw d Mac OS X 10 6 10 7 Lion and 10 8 Mountain Lion w w w The HP ePrint Softw
18. Setthe Auto Power Down delay Print with EconoMode This product has an EconoMode option for printing drafts of documents Using EconoMode can use less toner However using EconoMode can also reduce print quality HP does not recommend the full time use of EconoMode If EconoMode is used full time the toner supply might outlast the mechanical parts in the toner cartridge If print quality begins to degrade and is no longer acceptable consider replacing the toner cartridge Ef NOTE If this option is not available in your print driver you can set it using the HP Embedded Web Server 1 From the software program select the Print option 2 Select the product and then click the Properties or Preferences button 3 Clickthe Paper Quality tab 4 Clickthe EconoMode check box Set the Sleep Delay 1 From the Home screen on the product control panel touch the Setup 9 button 2 Open the following menus e System Setup e Energy Settings e Sleep Delay 3 Select the time for the sleep delay Eyf NOTE The default value is 15 Minutes Set the Auto Power Down delay f NOTE This setting is not available on all products 1 From the Home screen on the product control panel touch the Setup gt button 2 Open the following menus e System Setup e Energy Settings 82 Chapter8 Manage the product ENWW e Auto Power Down e Power Down Delay 3 Select the time for the power down delay Ey NOTE The default value is
19. The EWS opens https 10 10 XXx0K Use the HP Utility to open the HP Embedded Web Server EWS a Open the HP Utility by clicking the HP Utility icon on the Dock or click the Go menu and then double click HP Utility b Inthe HP Utility either click Additional Settings and then click Open Embedded Web Server or click Scan to E mail The EWS opens 2 Click the Scan tab 3 Onthe left navigation pane click the Scan to E mail Setup link 4 Onthe Scan to E mail Setup page there is a list of settings to configure These settings are also listed in the left navigation pane To start click the Outgoing E mail Profiles link 5 On the Outgoing E mail Profiles page click the New button e inthe E mail Address area enter the email address and display name e Inthe SMTP Server Settings area enter the SMTP server address and SMTP Port The default port is already entered and in most cases does not need to be changed Ey NOTE If you are using Google Gmail for email service click the Always use secure connection SSL TLS check box e In the SMTP Authentication area click the checkbox labeled SMTP server requires authentication for outgoing e mail messages to configure the SMTP User ID and Password if required Ef NOTE Ask your network administrator or your Internet service provider for the SMTP server setting information If the SMTP server requires authentication you also need to know the SMTP User ID and passw
20. Utility consists of pages that you open by clicking in the All Settings list The following table describes the tasks that you can perform with HP Utility Menu Item Description Information And Support Supplies Status Show the product supplies status and provides links for ordering supplies online Device Information Show information about the currently selected product including the product Service ID if assigned the firmware version FW Version the Serial Number and the IP address File Upload Transfer files from the computer to the product You can upload the following types of files e HPLaserJet printer command language PRN Portable document format PDF Postscript PS e Text TXT Chapter 8 Manage the product ENWW ENWW Menu Item Description HP Connected Access the HP Connected Web site Upload Fonts Upload fonts from your computer to the product Printer Settings Auto off Configure the product to automatically turn off after a period of inactivity You can adjust the number of minutes after which the product turns off Network Settings Configure the network settings such as the IPv4 settings IPv6 settings Bonjour settings and other settings Supplies Management Configure how the product should behave when supplies are nearing the end of their estimated life Trays Configuration Change paper size and type for each of the trays Additional Settings Open the HP E
21. ai nai 119 Check the fit to page setting ccccsecssessscecsecesceecsscecscesseecsecceseecsseececeeseecseseeeceseecsseceeeeseeees 119 Send to a different fax machine eese eE tns tese tn nenss tenens 119 Check the sender s fax Machine irrito t reinen ree Ut eee ee ea eae pee eode cen 119 Solv wired network problems m e REISEN RR SENE REESE Ic escriben 120 Poor physical connection eee esee eese eee eene nennen etn ntnne tns tns tns tinens sss n nns sn snis ses te sn 120 The computer is using the incorrect IP address for the product sess 120 The computer is unable to communicate with the product eese 120 The product is using incorrect link and duplex settings for the network 121 New software programs might be causing compatibility problems esses 121 The computer or workstation might be set up incorrectly sees entere 121 The product is disabled or other network settings are incorrect eese 121 Solve wireless network problems sssini iiiar rei AA REEE T AEE AT A RRE 122 Wireless connectivity checklist esses eeese eese eene enne nnnnn ernst nns enne tn sene 122 The product does not print after the wireless configuration completes 123 The
22. click the OK button 8 Click the OK button to close the Document Properties dialog box In the Print dialog box click the OK button to print the job 106 Chapter9 Solve problems ENWW Check the paper type setting Mac OS X 1 2 Click the File menu and then click the Print option In the Printer menu select the product By default the print driver displays the Copies amp Pages menu Open the menus drop down list and then click the Finishing menu Select a type from the Media Type drop down list Click the Print button Check toner cartridge status Check the supplies status page for the following information Estimated percentage of cartridge life remaining Approximate pages remaining Part numbers for HP toner cartridges Number of pages printed Use the following procedure to print the supplies status page 1 2 ENWW From the Home screen on the product control panel touch the Supplies amp button Touch the Report button to print the supplies status page Check the percent of life remaining for the toner cartridges and if applicable the status of other replaceable maintenance parts Print quality problems can occur when using a toner cartridge that is at its estimated end of life The supplies status page indicates when a supply level is very low After an HP supply has reached the very low threshold HP s premium protection warranty on that supply has ended The toner cartridge does not need t
23. com support colorljMFPM476 for HP s all inclusive help for your product Order parts accessories and supplies Parts and supplies Accessories Replace the toner cartridges Solve problems Download software updates Join support forums Find warranty and regulatory information You can also go to www hp com support for Worldwide support and other HP products 15 Order parts accessories and supplies HP original toner cartridges and paper www hp com go suresupply Order genuine HP parts or accessories www hp com buy parts Order through service or support providers Contact an HP authorized service or support provider e Parts and supplies The following customer self repair parts are available for the product e Parts listed as Mandatory self replacement are to be installed by customers unless you are willing to pay HP service personnel to perform the repair For these parts on site or return to depot support is not provided under the HP product warranty e Partslisted as Optional self replacement can be installed by HP service personnel at your request for no additional charge during the product warranty period Item Description Self replacement options Part number HP 312A Black LaserJet Toner Standard capacity replacement Mandatory CF380A Cartridge black print cartridge HP 312X Black LaserJet Toner High capacity replacement black Mandatory CF380X Cartridge print cartri
24. down list 5 Clickthe Print button Manually print on both sides Mac OS X f NOTE This feature is available if you install the HP print driver It might not be available if you are using AirPrint 1 Click the File menu and then click the Print option 2 Inthe Printer menu select this product 3 Open the menus drop down list or click Show Details and then click the Manual Duplex menu 4 Click the Manual Duplex box and select a binding option 5 Click the Print button 6 Goto the product and remove any blank paper that is in Tray 1 28 Chapter 4 Print ENWW 7 Retrieve the printed stack from the output bin and place it with the printed side facing down in the input tray 8 If prompted touch the appropriate control panel button to continue Print multiple pages per sheet Mac OS X 1 Click the File menu and then click the Print option 2 Inthe Printer menu select the product 3 Open the menus drop down list or click Show Details and then click the Layout menu 4 From the Pages per Sheet drop down list select the number of pages that you want to print on each sheet 5 Inthe Layout Direction area select the order and placement of the pages on the sheet 6 From the Borders menu select the type of border to print around each page on the sheet 7 Clickthe Print button Select the paper type Mac OS X 1 Click the File menu and then click the Print option 2 Inthe Printer menu select
25. is the only firmware update option available for products connected to the computer via a USB cable It also works for products connected to a network 1 6 ENWW Go to www hp com go support click the Drivers amp Software link type the product name in the search field press the ENTER button and then select the product from the list of search results Select the operating system Under the Firmware section locate the Firmware Update Utility Click Download click Run and then click Run again When the utility launches select the product from the drop down list and then click Send Firmware Ey NOTE To print a configuration page to verify the installed firmware version before or after the update process click Print Config Follow the on screen instructions to complete the installation and then click the Exit button to close the utility Update the firmware 85 86 Chapter8 Manage the product ENWW 9 Solve problems Control panel help system Restore the factory set defaults A Cartridge is low or Cartridge is very low message displays on the product control panel Product does not pick up paper or misfeeds Clear jams Improve print quality Improve copy and scan image quality Improve fax image quality Solve wired network problems Solve wireless network problems Solve fax problems For more information ENWW In the US go to www hp com s
26. network or the Internet The NFC capabilities enable an easy one to one Wireless Direct print connection for mobile devices via a simple device to device touch Go to the product support home page for this product for more information e IntheUS goto www hp com support colorljMFPM476 e Outside the US go to www hp com support Select your country region Click Troubleshooting Enter the product name and then select Search Then from the product s support home page select Tasks Setup amp Install Mobile Printing Use HP Wireless Direct to print wirelessly from the following devices e iPhone iPad or iPod touch using Apple AirPrint or the HP ePrint app e Android mobile devices using the HP ePrint App or the Android embedded print solution e Symbian mobile devices using the HP ePrint Home amp Biz App e PCand Mac devices using the HP ePrint Software For more information on HP Wireless Direct printing go to www hp com go wirelessprinting and then click HP Wireless Direct on the left navigation bar NFC and HP Wireless Direct capabilities can be enabled or disabled from the printer s control panel 1 From the Home screen on the product control panel touch the Wireless p button 2 Open the following menus e Wireless Menu e Wireless Direct Settings e Wireless Direct On Off 3 Touch the On menu item 30 Chapter4 Print ENWW HP ePrint via email Use HP ePrint to print documents by sending them as an email a
27. pictures e Check the scanner resolution and color settings on the computer e Edge to edge copying Try these few simple steps first e Use the flatbed scanner rather than the document feeder e Use high quality originals e When using the document feeder load the original document into the feeder correctly using the paper guides to avoid unclear or skewed images If the problem still exists try these additional solutions If they do not fix the problem see Improve print quality for further solutions Check the scanner glass for dirt and smudges Over time specks of debris might collect on the scanner glass and white plastic backing which can affect performance Use the following procedure to clean the scanner 1 Press the power button to turn the product off and then disconnect the power cable from the electrical outlet 2 Open the scanner lid 3 Clean the scanner glass and the white plastic backing underneath the scanner lid with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner A CAUTION Donot use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the product these can damage the product Do not place liquids directly on the glass or platen They might seep and damage the product 4 Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting 5 Connect the power cable to an outlet and then pres
28. tab Print tab Provides the ability to change default print settings from your computer Printing Change the default product print settings such as number of copies and paper orientation These are the same options that are available on the control panel PCL5c View and change the PCL5c settings PostScript Turn off or on the Print PS Errors feature 68 Chapter8 Manage the product ENWW ENWW Tab or section Description Scan tab Configure the Scan to Network Folder and Scan to E mail features e Network Folder Setup Configure folders on the network to which the product can save a scanned file ScantoE mail Setup Begin the process to set up the Scan to E mail feature e Outgoing E mail Profiles Set an email address that will appear as the from address for all emails sent from the product Configure the SMTP Server information E mailAddress Book Add or delete entries in the email address book e E mailOptions Configure a default subject line and body text Configure default scan settings for emails Networking tab Network administrators can use this tab to control network related settings for the product Provides the ability to change network settings from your computer when it is connected to an IP based network It also allows the network administrator to set up Wireless Direct functionality This tab does not appear if the product is directly connected to a computer HP Web Services tab Us
29. take up disk space and slow the scanning process Before setting the resolution and color determine how you are going to use the scanned image Resolution and color guidelines The following table describes the recommended resolution and color settings for different types of scan jobs E NOTE The default resolution is 200 ppi Intended use Recommended resolution Recommended color settings Fax 150 ppi e Blackand White Email 150 ppi e Black and White if the image does not require smooth gradation Grayscale if the image requires smooth gradation e Color if the image is in color Edit text 300 ppi e Blackand White Print graphics or text 600 ppi for complex graphics or if you e Black and White for text and line art want to significantly enlarge the document Grayscale for shaded or colored 300 ppi for normal graphics and text graphics and photos 150 ppi for photos e Color if the image is in color Display on screen 75 ppi e Black and White for text e Grayscale for graphics and photos e Color if the image is in color Color You can set the color values to the following settings when scanning Setting Recommended use Color Use this setting for high quality color photos or documents in which the color is important Black and White Use this setting for text documents Grayscale Use this setting when file size is an issue or when you want to scan a document or photograph quickly Edge to edg
30. the back of the product is hot Wait for the fuser to cool before continuing 5 Remove any visible paper from the product 6 Close the rear door 102 Chapter9 Solve problems ENWW Clear jams in the duplexer 1 Open the rear door CAUTION The fuser located in the back of the product is hot Wait for the fuser to cool before continuing 2 f necessary pull the guide 1 and remove any visible paper 2 from the bottom of the delivery area 3 If necessary remove any visible paper from bottom side of the duplexing unit ENWW Clearjams 103 4 Ifyou can not see any jammed paper lift the duplexing unit using the tab on the side of the duplexing unit 5 Ifyou can see the trailing edge of the paper remove the paper from the product 6 Ifyou can see the leading edge of the paper remove it from the product 7 Close the rear door 104 Chapter9 Solve problems ENWW Clear jams in the output bin 1 If paper is visible in the output bin grasp the leading edge with both hands and slowly remove it 2 Open the rear door to check for jammed paper 3 Remove any jammed paper Use both hands to pull out the paper to avoid tearing 4 Close the rear door ENWW Clearjams 105 Improve print quality If the product is having print quality problems try the following solutions in the order presented to resolve the issue If the product is having scan fax or copy qualit
31. the file The product creates a folder named HPSCANS on the USB drive and it saves the file in PDF or JPG format using an automatically generated file name Eyf NOTE When the summary screen opens you can touch it to adjust settings You also can change the folder name 50 Chapter6 Scan ENWW ENWW Fax e Setup to send and receive faxes e Send a fax e Create edit and delete speed dial entries Go to www hp com support colorljMFPM476 for HP s all inclusive help for your product e Solve problems e Download software updates e Join support forums e Find warranty and regulatory information You can also go to www hp com support for Worldwide support and other HP products 51 Set up to send and receive faxes e Before starting e Step 1 Identify the phone connection type e Step2 Setupthe fax e Step 3 Configure the fax time date and header e Step 4 Runa fax test Before starting Make sure that the product was fully set up before connecting the fax service z NOTE Use the telephone cable and any adapters that shipped with the product to connect the product to the telephone jack E NOTE In countries regions that use serial telephone systems an adapter is shipped with the product Use the adapter to connect other telecom devices to the same telephone jack the product is connected to Complete the instructions in each of the following four steps 1 2 3 4 Step
32. the product 3 Open the menus drop down list or click Show Details and then click the Finishing menu 4 Selectatype from the Media type drop down list 5 Clickthe Print button Additional print tasks ENWW In the US go to www hp com support colorljMFPM476 Outside the US go to www hp com support Select your country region Click Troubleshooting Enter the product name and then select Search Instructions are available for performing specific print tasks such as the following e Create and use printing shortcuts or presets e Select the paper size or use a custom paper size e Selectthe page orientation e Create a booklet e Scale a document to fit a specific paper size e Printthe first or last pages of the document on different paper e Print watermarks on a document Print tasks MacOS X 29 Mobile printing HP offers multiple Mobile and ePrint solutions to enable wireless printing to an HP printer from a laptop tablet smartphone or other mobile device To determine the best choice go to www hp com go LaserJetMobilePrinting English only e HP Wireless Direct and NFC Printing e HP ePrint via email e HP ePrint software e AirPrint HP Wireless Direct and NFC Printing HP provides HP Wireless Direct and NFC Near Field Communication in this printer which enables printing from a wireless mobile device directly to an HP Wireless Direct enabled printer without requiring a connection to a
33. Ap Color LaserJet Pro MFP M476 User Guide M476dw M476nw M476dn www hp com support Q www hp com support colorljMFPM476 HP Color LaserJet Pro MFP M476 User Guide Copyright and License 2014 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Edition 4 2014 Part number CF385A 90907 Trademark Credits Adobe Adobe Photoshop Acrobat and PostScript are trademarks of Adobe Systems Incorporated Apple and the Apple logo are trademarks of Apple Computer Inc registered in the U S and other countries iPod is a trademark of Apple Computer Inc iPod is for legal or rightholder authorized copying only Don t steal music Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Microsoft Windows Windows XP and Windows Vista are U S registered trademarks of Microsoft Corporation UNIX is a registered trademark of The Open Group Ta
34. Embedded Web Server EWS page for configuring settings for scanning to email MFP products only e Scanto Network Folder Open the HP Embedded Web Server EWS page for configuring settings for scanning to a network folder NOTE USB connections are not supported ENWW Advanced configuration with HP Utility for MacOSX 79 HP Web Jetadmin HP Web Jetadmin is an award winning industry leading tool for efficiently managing a wide variety of networked HP products including printers multifunction products and digital senders This single solution allows you to remotely install monitor maintain troubleshoot and secure your printing and imaging environment ultimately increasing business productivity by helping you save time control costs and protect your investment HP Web Jetadmin upgrades are periodically made available to provide support for specific product features Go to www hp com go webjetadmin and click the Self Help and Documentation link to learn more about upgrades 80 Chapter8 Manage the product ENWW Product security features The product supports security standards and recommended protocols that help you keep the product secure protect critical information on your network and simplify the way you monitor and maintain the product For in depth information about HP s secure imaging and printing solutions visit www hp com go secureprinting The site provides links to white papers and FAQ documents about secur
35. Enter the product name and then select Search Ef NOTE AirPrint does not support USB connections 32 Chapter4 Print ENWW Use walk up USB printing ENWW 1 2 Insert the USB flash drive into the walk up USB port on the product The USB Flash Drive menu opens Touch the arrow buttons to scroll through the options e Print Documents e View and Print Photos e Scan to USB Drive To print a document touch the Print Documents screen and then touch the name of the folder on the USB drive where the document is stored When the summary screen opens you can touch it to adjust the settings Touch the Print button to print the document To print photos touch the View and Print Photos screen and then touch the preview image to select each photo that you want to print Touch the Done button When the summary screen opens you can touch it to adjust the settings Touch the Print button to print the photos Retrieve the printed job from the output bin and remove the USB flash drive Use walk up USB printing 33 34 Chapter 4 Print ENWW 5 ENWW Copy e Make a copy e Copy on both sides duplex Go to www hp com support colorljMFPM476 for HP s all inclusive help for your product e Solve problems e Download software updates e Join support forums e Find warranty and regulatory information You can also go to www hp com support for Worldwide support and other HP products 35 Make a co
36. OTE Connect the answering machine directly to the product or the answering machine might record fax tones from a sending fax machine and the product might not receive faxes Ey NOTE If the answering machine does not have a built in telephone connect a telephone to the OUT port on the answering machine for convenience NOTE Onsome products the fax port might be above the phone port Refer to the icons on the product 5 Configure the rings to answer setting on the product a Turn the product on b From the Home screen on the product control panel touch the Setup button Touch the Fax Setup menu d Touch the Basic Setup menu e Touch the Rings to Answer option f Use the numeric keypad on the product control panel to set the number of rings to 5 or more g Touch the Home 2 button to return to the main menu 6 Set the product to answer fax calls automatically a From the Home screen on the product control panel touch the Setup button b Touch the Fax Setup menu Touch the Basic Setup menu d Touch the Answer Mode setting and then touch the Automatic option e Touch the Home 2j button to return to the main menu 7 Set the product to check for a dial tone before sending a fax Ey NOTE This prevents the product from sending a fax while someone is on the telephone 56 Chapter7 Fax ENWW c From the Home screen on the product control panel touch the Setup button Touch the Fax Setup menu To
37. Set up the Scan to Email feature via the HP Embedded Web Server Windows 42 Set up the Scan to Email feature on a Mac cccessesssessessecssessesssesseseesseeseeessessecseestecseeseeseesseesaees 43 Set up Scan to Network Folder eese eese esses esee entente tns tnn nnns snas nts sans nsns tassa sita sra se sas en setas nn 45 VIMEO CUCU ON e 45 Use the Scan to Network Folder Wizard Windows eese retener 45 Set up the Scan to Network Folder feature via the HP Embedded Web Server Windows 45 Set up the Scan to Network Folder feature on a Mac cccssessessesssessesscessesseessessecescesseesseseesseeaes 46 snot 48 Scan toa network foldet e tette aaa Se RR TaS e eer Fase ee SERE voee Re ER Taten 49 Scan toa B HSELIRE 50 e 51 Set up to send and receive FAXES csccsssssccssessecsscescesscescesecessessecssessecsesseeseesaecseessecssesecessessecseseeecsesssecaesseeses 52 Before starting ere eee intu a a TEE eet iUos esteso tne eV ste eene ERN ee 52 Step 1 Identify the phone connection type eese esses eese nn nennt nn nnns nnne sens 52 dCFPAISMEBIACeREERs 53 ENWW D
38. WW Solve wireless network problems 123 The wireless network is not functioning 1 Make sure that the network cable is not connected 2 To verify if the network has lost communication try connecting other devices to the network 3 Test network communication by pinging the network a Open a command line prompt on your computer For Windows click Start click Run type cmd and then press Enter b Type ping followed by the router IP address For Mac OS X open the Network Utility and then supply the IP address in the correct field in the Ping pane c If the window displays round trip times the network is working 4 Make sure that the router or product connects to the same network that the computer connects to a Printa configuration page b Compare the service set identifier SSID on the configuration report to the SSID in the printer configuration for the computer c Ifthe numbers are not the same the devices are not connecting to the same network Reconfigure the wireless setup for the product Perform a wireless network diagnostic test From the product control panel you can run a diagnostic test that provides information about the wireless network settings 1 From the Home screen on the product control panel touch the Setup button 2 Open the following menus e System Setup e Self Diagnostics 3 Touch the Run Network Test button to start the test The product prints a test page that shows test results Re
39. X HP Web Jetadmin Product security features Economy settings Update the firmware Go to www hp com support colorljMFPM476 for HP s all inclusive help for your product Solve problems Download software updates Join support forums Find warranty and regulatory information You can also go to www hp com support for Worldwide support and other HP products 65 Use HP Web Services applications Several innovative applications are available for this product that you can download directly from the Internet For more information and to download these applications go to the HP Connected Web site at www hpconnected com To use this feature the product must be connected to a computer or network that has an Internet connection HP Web Services must be enabled on the product Follow this procedure to enable HP Web Services 1 From the Home screen on the product control panel touch the Web Services button 2 Touch the Enable Web Services button After you download an application from the HP Connected Web site it is available in the Apps menu on the product control panel This process enables both HP Web Services and the Apps menu 66 Chapter8 Manage the product ENWW Change the product connection type Windows ENWW If you are already using the product and you wish to change the way it is connected use the Reconfigure your HP Device shortcut on your computer desktop to change the connection For exampl
40. ally the product monitors the signals on the telephone line while it is sending or receiving a fax If the product detects an error during the transmission and the error correction setting is On the product can request that the portion of the fax be resent The factory set default for error correction is On You should turn off error correction only if you are having trouble sending or receiving a fax and you are willing to accept the errors in the transmission Turning off the setting might be useful when you are trying to send a fax overseas or receive one from overseas or if you are using a satellite telephone connection 1 From the Home screen on the product control panel touch the Setup Y button 2 Touchthe Service menu 3 Touchthe Fax Service menu 4 Touchthe Error Correction button and then touch the On button Check the fit to page setting If the product printed a fax job off the page turn on the fit to page feature from the product control panel f NOTE Make sure that the default paper size setting matches the size of the paper in the tray 1 From the Home screen on the product control panel touch the Setup button 2 Touchthe Fax Setup menu 3 Touchthe Advanced Setup menu 4 Touch the Fit to Page button and then touch the On button Send to a different fax machine Try sending the fax to a different fax machine If the fax quality is better the problem is related to the initial recipient s fax machin
41. and configure e Learnanduse e Solve problems e Download software updates e Join support forums e Find warranty and regulatory information 8 Chapter 1 Product introduction ENWW 2 Paper trays e Load Tray 1 multipurpose tray e LoadTray2or Tray 3 Go to www hp com support colorljMFPM476 for HP s all inclusive help for your product e Solve problems e Download software updates e Join support forums e Find warranty and regulatory information You can also go to www hp com support for Worldwide support and other HP products ENWW Load Tray 1 multipurpose tray 1 Open tray 1 by grasping the handle on the left side of the tray and pulling down 2 Pull out the tray extension 10 Chapter 2 Paper trays ENWW 3 Ifyou are loading long sheets of paper flip out the extension 4 Extend the paper guides fully 1 and then load the paper stack into tray 1 2 Adjust the paper guides to the size of the paper 77 NOTE To avoid jams do not add paper to tray 1 while the product is printing Do not close tray 1 while the product is printing ENWW Load Tray 1 multipurposetray 11 Load Tray 2 or Tray 3 A CAUTION Donot print envelopes labels or unsupported sizes of paper from tray 2 Print these types of paper only from tray 1 1 Pull the tray out of the product NOTE Donotopen the tray while it is in use 2 Slide open the paper length and width guides 3 Toloadlega
42. are supports the following operating systems Windows XP SP2 or greater 32 bit up to ePrint Software version 3 Windows Vista 64 bit Windows 7 32 bit and 64 bit Windows 8 32 bit and 64 bit and Mac OS X versions 10 6 10 7 Lion and 10 8 Mountain Lion The list of supported operating systems applies to the Windows PCL 6 UPD PCL 6 UPD PCL 5 UPD PS and Mac print drivers and to the in box software installation CD For a current list of supported operating systems go to www hp com support colorljMFPM476 for HP s all inclusive help for your product If you are located outside the US go to www hp com support select a country region click Product Support amp Troubleshooting enter the product name and then select Search 3 The HP Software Installer CD for Windows and Mac installs the HP PCL 6 discrete driver and NET 3 5 SP1 for Windows operating systems the NET 4 0 for Windows 8 and Windows Server 2012 and the Mac driver and Mac Utility for the Mac operating systems Other optional software is also included on the installation CD ENWW Product comparison 3 Product views Product front view NEM i 1 Document feeder cover 2 Document feeder input tray 3 Document feeder output bin 4 Color touch screen control panel 5 Walk up USB printing port 6 On Off button 7 Optional Tray 3 8 Tray 2 9 Tray 1 10 Print cartridge front door handle 11 Output bin stop 12 Output bin 4
43. ble of contents Un dupl tee 1 i ere Tra COMPALISON PR 2 diua rem 4 Product front USW Mr 4 Product DACK VIEW M aaraa 5 Interface ports isti E EEE A E E E EE EEE 5 Control panil erarnan aaa E ES EA E E AA E A E Vs E TEE R SNR 6 Control panel layout REM 6 Control panel Home screen ccssecsesecsecsecsscssessscessesscessecssessessesesecaesaeesoesaeseesseesseeessesseateeesaess 6 Product hardware setup and software installation esses eere eene nennen tnn tn nnns tn stains asta ns 8 2 Papir BAYS t 9 Load Tray 1 multipurpose tray sseni a a 10 IrpEICVEAIMCIELNE 12 3 Parts supplies and accessories oer eene noe eene sono eno nope hne one Paso opes sn ose Tea on ss Sons eg eS onse S eoo p ee Sar SE SE eoa e dae 15 Order parts accessories and supplies cesecssesecssessecsecsecsseesecesecassessescensessecsseneessseaeecsesaeceaeeescessesseeseeess 16 Parts and s pplies 5 5 ettet incerti tei teri eai aeneae to aee estos ler esa E eed RENE NUR D ERROR NR 16 D Idque 16 Replace the toner cartridges cssccsecsssssessscssessecsscssscsssesecessesesessesesensessecsseseesssesaesaeeaecessesecessessecsseseesneeseesaes 17 cg e
44. can job Chapter 6 Scan ENWW Scan to a network folder Use the product control panel to scan a document and save it to a folder on the network ENWW f NOTE In order to use this feature the product must be connected to a network and the Scan to Network Folder feature must be configured by using the Scan to Network Folder Setup Wizard Windows or the HP Embedded Web Server 1 Load the document on the scanner glass according to the indicators on the product 2 From the Home screen on the product control panel touch the Scan button 3 Touchthe Scan to Network Folder item 4 Inthe list of network folders select the folder to which you want to save the document 5 Thecontrol panel screen displays the scan settings e l fyouwantto change any of the settings touch the Settings button and then change the settings e Ifthe settings are correct go to the next step 6 Touch the Scan button to start the scan job Scan to a network folder 49 Scan to a USB flash drive 1 Load the document on the scanner glass according to the indicators on the product f NOTE For best results load small size paper letter A4 or smaller with the long edge of the paper along the left side of the scanner glass 2 Insert a USB flash drive into the walk up USB port 3 From the Home screen on the product control panel touch the Scan button 4 Touchthe Scan to USB Drive screen 5 Touch the Scan button to scan and save
45. communication when connected to a VPN The network does not appear in the wireless networks list The wireless network is not functioning Perform a wireless network diagnostic test Reduce interference on a wireless network Wireless connectivity checklist Verify that the network cable is not connected Verify that the product and the wireless router are turned on and have power Also make sure that the wireless radio in the product is turned on Verify that the service set identifier SSID is correct Print a configuration page to determine the SSID If you are not sure the SSID is correct run the wireless setup again With secured networks verify that the security information is correct If the security information is incorrect run the wireless setup again If the wireless network is working correctly try accessing other computers on the wireless network If the network has Internet access try connecting to the Internet over a wireless connection Verify that the encryption method AES or TKIP is the same for the product as it is for the wireless access point on networks using WPA security Verify that the product is within the range of the wireless network For most networks the product must be within 30 m 100 ft of the wireless access point wireless router Verify that obstacles do not block the wireless signal Remove any large metal objects between the access point and the product Make sure poles wall
46. creen control panels touch the Setup gt button e Forstandard control panels press the left or right arrow button 3 Scroll to and open the Service menu and then open the LaserJet Update menu E NOTE If the LaserJet Update option is not listed use method two 4 Check for updates e Fortouchscreen control panels touch Check for Updates Now e Forstandard control panels select Check for Update S NOTE The product automatically checks for an update and if a newer version is detected the update process automatically starts 5 Set the product to automatically update the firmware when updates become available From the Home screen on the product control panel open the Setup menu e Fortouchscreen control panels touch the Setup button e Forstandard control panels press the left or right arrow button Scroll to and open the Service menu open the LaserJet Update menu and then select the Manage Updates menu Set the product to automatically update the firmware e Fortouchscreen control panels set the Allow Updates option to YES and then set the Check automatically option to ON e Forstandard control panels set the Allow Updates option to YES and then set the Automatic Check option to ON 84 Chapter8 Manage the product ENWW Method two Update the firmware using the Firmware Update Utility Use these steps to manually download and install the Firmware Update Utility from HP com Ef NOTE This method
47. ct interprets RGB color as if it were printed as a photograph using a digital mini lab The product renders deeper more saturated colors differently than with the Default SRBG theme Use this theme when printing photos Improve print quality 111 6 e Photo Adobe RGB 1998 Use this theme with printing digital photos that use the AdobeRGB color space rather than sRGB Turn off color management in the software program when using this theme e None No color theme is used e Custom Profile Select this option to use a custom input profile to accurately control color output for example to emulate a specific HP Color LaserJet product Download custom profiles from www hp com Click the OK button to close the Document Properties dialog box In the Print dialog box click the OK button to print the job Change the color options 1 2 From the software program select the Print option Select the product and then click the Properties or Preferences button Click the Color tab Select the HP EasyColor check box to clear it Click the Automatic or Manual setting e Automatic setting Select this setting for most color print jobs e Manualsetting Select this setting to adjust the color settings independently from other settings Click the Settings button to open the manual color adjusment window Eyf NOTE Changing color settings manually can impact output HP recommends that only color graphics experts change these settings
48. dge HP 312A Replacement cyan print Mandatory CF381A cartridge HP 312A Replacement yellow print Mandatory CF382A cartridge HP 312A Replacement magenta Mandatory CF383A print cartridge Tray 2 Assembly Kit Replacement Tray 2 Mandatory A3E42 65010 Accessories Item Description Part number HP LaserJet 1 x 250 Paper Feeder 250 sheet paper feeder optional Tray 3 A3E47A USB cable 2 meter standard USB compatible device C6518A connector 16 Chapter3 Parts supplies and accessories ENWW Replace the toner cartridges The product uses four colors and has a different print cartridge for each color black K magenta M cyan C and yellow Y A CAUTION If toner gets on any clothing wipe it off with a dry cloth and wash the clothing in cold water Hot water sets toner into the fabric 1 Open the front door 2 Pull out the print cartridge drawer 3 Grasp the handle on the old print cartridge and then pull the cartridge straight up to remove it ENWW Replace the toner cartridges 17 4 Remove the new print cartridge from the packaging 5 Gently rock the print cartridge from front to back to distribute the toner evenly inside the cartridge 6 Remove the orange plastic shield from the bottom of the new print cartridge 18 Chapter3 Parts supplies and accessories ENWW 7 Do not touch the imaging drum on the bottom of the print cartridge Fingerprints on the imaging drum can cause print quality problems
49. duce interference on a wireless network The following tips can reduce interference in a wireless network e Keepthe wireless devices away from large metal objects such as filing cabinets and other electromagnetic devices such as microwaves and cordless telephones These objects can disrupt radio signals e Keepthe wireless devices away from large masonry structures and other building structures These objects can absorb radio waves and lower signal strength e Position the wireless router in a central location in line of sight with the wireless products on the network 124 Chapter9 Solve problems ENWW Solve fax problems Fax troubleshooting checklist ENWW Several possible fixes are available After each recommended action retry faxing to see if the problem is resolved For best results during fax problem solving make sure the line from the product is connected directly to the wall phone port Disconnect all other devices that are connected to the product Verify that the telephone cord is connected to the correct port on the back of the product Check the phone line by using the fax test a From the Home screen on the product control panel touch the Setup button and then touch the Service menu b Select the Fax Service menu c Select the Run Fax Test option The product prints a fax test report The report contains the following possible results e Pass The report contains all of the current fax settings for review
50. e you can reconfigure the product to use a different wireless address to connect to a wired or wireless network or change from a network connection to a USB connection You can change the configuration without inserting the product CD After you select the type of connection you wish to make the program goes directly to the portion of the product setup procedure that needs to change Change the product connection type Windows 67 HP Device Toolbox Windows Use the HP Device Toolbox for Windows to check product status or to view or change product settings from your computer This tool opens the HP Embedded Web Server for the product E NOTE Thistoolis available only if you performed a full installation when you installed the product Depending on how the product is connected some features might not be available 1 Click the Start button and then click the Programs item 2 Click your HP product group and then click the HP Device Toolbox item Tab or section Home tab Provides product status and Description Device Status Shows the product status and shows the approximate percent life remaining of HP supplies configuration information e Supplies Status Shows the approximate percent life remaining of HP supplies Actual supply life remaining can vary Consider having a replacement supply available to install when print quality is no longer acceptable The supply does not need to be replaced unless the prin
51. e and size 9 Make sure the printing environment is within recommended specifications 96 Chapter9 Solve problems ENWW Clear jams in the document feeder 1 Open the document feeder cover 2 Gently pull the jammed paper out ENWW Clearjams 97 3 Close the document feeder cover 4 Openthe scanner lid If paper is jammed in the scanner lid gently pull it out Clear jams in Tray 1 1 Pull the jammed sheet from tray 1 NOTE Ifthe sheet tears make sure that all of the fragments are removed before you resume printing If most of the sheet of paper has been pulled inside the product or no paper is visible continue with the following steps 98 Chapter9 Solve problems ENWW 2 Pull out tray 2 and place it on a flat surface 3 Lower the jam access tray QO 4 Remove the jammed sheet by pulling it straight out QOD 5 Push the jam access tray up to close it and then replace tray 2 ENWW Clearjams 99 Ey NOTE To close the tray push in the middle or with even pressure on both sides Avoid pushing on one side only Clear jams in Tray 2 1 Open tray 2 2 Remove the jammed sheet by pulling it straight out 3 Close tray 2 100 Chapter9 Solve problems ENWW Clear jams in Tray 3 1 Open tray 3 2 Remove the jammed sheet by pulling it out 3 Close tray 3 ENWW Clearjams 101 4 Open the rear door CAUTION The fuser located in
52. e copying The product cannot print fully edge to edge There is a 4 mm 1 6 inch unprintable border around the page 116 Chapter9 Solve problems ENWW Considerations for printing or scanning documents with cropped edges e Whenthe original is smaller than the output size move the original 4 mm 1 6 inch away from the corner indicated by the icon on the scanner Recopy or scan in this position e When the original is the size of the printed output that you want use the Reduce Enlarge feature to reduce the image so the copy is not cropped ENWW Improve copy and scan image quality 117 Improve fax image quality If the product is having image quality problems try the following solutions in the order presented to resolve the issue e Check the scanner glass for dirt and smudges e Check the send fax resolution settings e Check the error correction settings e Check the fit to page setting e Send to a different fax machine e Checkthe sender s fax machine Try these few simple steps first e Use the flatbed scanner rather than the document feeder e Use high quality originals e When using the document feeder load the original document into the feeder correctly using the paper guides to avoid unclear or skewed images If the problem still exists try these additional solutions If they do not fix the problem see Improve print quality for further solutions Check the scanner glass for dirt and smudges
53. e entire page is too dark or too light 1 2 From the software program select the Print option Select the product and then click the Properties or Preferences button Click the Paper Quality tab and locate the Print Quality area If the entire page is too dark use these settings e Selectthe 600 dpi option e Select the EconoMode check box to enable it If the entire page is too light use these settings e Selectthe FastRes 1200 option e Clear the EconoMode check box to disable it Click the OK button to close the Document Properties dialog box In the Print dialog click the OK button to print the job Adjust color settings Windows Follow these steps if colors on the printed page to not match colors on the computer screen or if the colors on the printed page are not satisfactory Change the color theme ENWW 1 2 From the software program select the Print option Select the product and then click the Properties or Preferences button Click the Color tab Select the HP EasyColor check box to clear it Select a color theme from the Color Themes drop down list e Default SRGB This theme sets the product to print RGB data in raw device mode When using this theme manage color in the software program or in the operating system for correct rendering e Vivid SRGB The product increases the color saturation in the midtones Use this theme when printing business graphics e Photo SRGB The produ
54. e settings or supplies status Check the sender s fax machine Ask the sender to try sending from a different fax machine If the fax quality is better the problem is with the sender s fax machine If a different fax machine is unavailable ask the sender to consider making the following changes e Make sure the original document is on white not colored paper e Increase the fax resolution quality level or contrast settings e f possible send the fax from a computer software program ENWW Improve fax image quality 119 Solve wired network problems Check the following items to verify that the product is communicating with the network Before beginning print a configuration page from the product control panel and locate the product IP address that is listed on this page Poor physical connection The computer is using the incorrect IP address for the product The computer is unable to communicate with the product The product is using incorrect link and duplex settings for the network New software programs might be causing compatibility problems The computer or workstation might be set up incorrectly The product is disabled or other network settings are incorrect y NOTE HP does not support peer to peer networking as the feature is a function of Microsoft operating systems and not of the HP print drivers For more information go to Microsoft at www microsoft com Poor physical connection 1 2
55. e settings when you install a new toner cartridge 1 From the Home screen on the product control panel touch the Setup X button 2 Open the following menus e System Setup e Supply Settings e Black Cartridge or Color Cartridges e Very Low Setting 3 Select one of the following options e Selectthe Continue option to set the product to alert you that the toner cartridge is very low but to continue printing e Selectthe Stop option to set the product to stop printing until you replace the toner cartridge e Selectthe Prompt option to set the product to stop printing and prompt you to replace the toner cartridge You can acknowledge the prompt and continue printing A customer configurable option on this product is Prompt to Remind Me in 100 pages 200 pages 300 pages 400 pages or never This option is provided as a customer convenience and is not an indication these pages will have acceptable print quality For products with fax capability When the product is set to the Stop or Prompt option there is some risk that faxes will not print when the product resumes printing This can occur if the product has received more faxes than the memory can hold while the product is waiting The product can print faxes without interruption when it passes the Very Low threshold if you select the Continue option for the toner cartridge but print quality might degrade 90 Chapter9 Solve problems ENWW Order supplies Order sup
56. e stack of paper from the tray and flex it rotate it 180 degrees and flip it over Do not fan the paper Return the stack of paper to the tray Use only paper that meets HP specifications for this product Use paper that is not wrinkled folded or damaged If necessary use paper from a different package Make sure the tray is not overfilled If it is remove the entire stack of paper from the tray straighten the stack and then return some of the paper to the tray Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides to the appropriate indentation in the tray Make sure the printing environment is within recommended specifications The document feeder jams skews or picks up multiple sheets of paper Ey NOTE This information applies to MFP products only The original might have something on it such as staples or self adhesive notes that must be removed Check that all rollers are in place and that the roller access cover inside the document feeder is closed Make sure that the top document feeder cover is closed The pages might not be placed correctly Straighten the pages and adjust the paper guides to center the stack The paper guides must be touching the sides of the paper stack to work correctly Make sure that the paper stack is straight and the guides are against the paper stack 92 Chapter9 Solve problems ENWW e The document feeder input tray or output bin might con
57. e this tab to set up and use various Web tools with the product HP Smart Install tab Use this tab to disable HP Smart Install or to download and install the product software HP Device Toolbox Windows 69 70 HP Utility for Mac OS X Use the HP Utility for Mac OS X to check product status or to view or change product settings from your computer You c an use the HP Utility when the product is connected with a USB cable or is connected to a TCP IP based network Open HP Utility 1 At the computer open the Apple e amp menu click the System Preferences menu and then click the Print amp Fax icon or the Print amp Scan icon 2 Select the product in the left side of the window 3 Clickthe Options amp Supplies button 4 Click the Utility tab 5 Clickthe Open Printer Utility button HP Utility features The HP Utility toolbar is at the top of every page It includes these items Devices Click this button to show or hide Mac products found by the HP Utility in the Printers pane at the left side of the screen All Settings Click this button to return to the HP Utility main page HP Support Click this button to open a browser and go to the HP support Web site for the product Supplies Click this button to open the HP SureSupply Web site Registration Click this button to open the HP registration Web site Recycling Click this button to open the HP Planet Partners Recycling Program Web site HP
58. eandRestore Save the current settings for the product to a file on the computer Use this file to load the same settings onto another product or to restore these settings to this product at a later time Administration Set or change the product password Enable or disable product features NOTE The System tab can be password protected If this product is on a network always consult with the administrator before changing settings on this tab Print tab e Printing Change the default product print settings such as number of copies and paper orientation These are the same options that are available on the control panel Provides the ability to change default print settings from your e PCL5c View and change the PCL5c settings computer e PostScript Turn off or on the Print PS Errors feature Fax tab e Receive Options Configure how the product handles incoming faxes Fax products only e Phone Book Add or delete entries in the fax phone book e JunkFaxList Set fax numbers to block from sending faxes to the product e Fax Activity Log Review recent fax activity for the product 76 Chapter8 Manage the product ENWW Tab or section Description Scan tab Configure the Scan to Network Folder and Scan to E mail features MFP products only e Network Folder Setup Configure folders on the network to which the product can save a scanned file ScantoE mail Setup Begin the process to set up the Scan to E mail feature O
59. ed Web Server EWS a From the Home screen on the product control panel touch the Network o button to display the IP address or host name b Open a Web browser and in the address line type the IP address or host name exactly as it displays on the product control panel Press the Enter key on the computer keyboard The EWS opens https 10 10 000 2 Clickthe Scan tab ENWW Set up Scan to Network Folder 45 3 Onthe left navigation pane click the Network Folder Setup link 4 On the Network Folder Configuration page click the New button a In the Network Folder Information section enter the Display Name and Network Path If required enter the network Username and Password Ef NOTE The network folder must be shared for this feature to work It can be shared for only you or for other users b Optional To secure the folder from unauthorized access enter a PIN in the Secure the Folder Access with a PIN section This PIN will be required every time someone uses the scan to network folder feature c In the Scan Settings section adjust the scan settings Review all the information then click Save and Test to save the information and test the connection or Save Only to save the information only Set up the Scan to Network Folder feature on a Mac 1 Use one of the following methods to open the Embedded Web Server EWS interface Use a Web browser to open the HP Embedded Web Server EWS a From the Home sc
60. edicated phone line scceccessesscecesscessesscessessecsecseessecseesaeesaesaecseceeecssessessecssessesaes 53 Shared voice fax line cccssssesescsssssssescsssssssssesesssessssscessnsssssessesssssssseeeeesseseseseseesesesees 54 Shared voice fax line with an answering machine eese 55 Step 3 Configure the fax time date and header eese eese eene 57 HP Fax Setup Wizard cccsscessecsssecseecsssecsscecsecsstecsscecseecseeecsaeecsecsseecseeceseecsesecseeestecss 57 Product control panel eese eren eaea ksa eae eE sak Erana se sane tr aei aaie 57 ISTUD nbn que 58 HP Embedded Web Server eee esee eseesee eese esent tne tn ener tnt teen nn 58 Step 4 RUM a fax test oisinn esaerea oee are riere a oe eE ee EEEa aae ESEE Eae EER ENEE AOE EES EEEE 58 Send a FAM ee 60 Fax from the flatbed scanner eeeeeeeesesceeceecesececescseceesecuacsaeseesessceseescesesaeeaseeceaesaeeaseeseaeseeaeeases 60 Fax from the document feeder 2 0 eee eesececeecescesececeecescesceecencescsacsceseeseeeceeceseesceaceecesesaeeeseecesseeeees 61 Use speed dials and group dial entries csccsssesscesessesssessecsseseecseeseesaecsaeseesseesecsseessesseessees 61 Send a fax from the software lees esee seeseesee enses tette tns tn enne natn
61. eeceseeeescesceseesseecescsseencacuassaescesesseeaceaceseeaeeaceseaceaeeeseeseaesaeseeaes 72 Configure IP network settings ccsccsscsssesssessessessssssesssesoesssesseesscessesssessecsecssecsecesessesseeseesssessesssensecsesseeseeeaess 73 Printer sharing disclaimer ccccccsscesssssseecsscecsecssscessecescessteecsecessecseecseecsseecseeecseesstsessecseeesseess 73 View or change network settings c ccscecsecsssssessecssessecscssscessescesssessessecaseseecseesnesaeesaceaeeeseenseats 73 Rename the product on a network eee esee eese eee eene een entente sna innen ne stn sites ense tenens 73 Manually configure IPv4 TCP IP parameters from the control panel sess 74 Advanced configuration with HP Embedded Web Server EWS and HP Device Toolbox Windows 75 Advanced configuration with HP Utility for Mac OS X o ce eeessesseessecsessecsseseecssessecesceseecseeseeceseseessseseeeaeeseesasss 78 e rnailidiv ET 78 RA WISRCERIIIRS P oes 78 NA UT NIcnmim P 80 Product security feat res s reiecit eiie eri tai deii ac e adea tun aav ea Kad dar daaar Ev aee dl dac 81 Set or change the product password using the HP Embedded Web Server 81 ECONOMY SENGS s coo cooeo ce eei ee eodein tee rece emer eset a eee e ee
62. efault product name is in the Device Status field You can change this name to uniquely identify this product Eyf NOTE Completing the other fields on this page is optional 4 Click the Apply button to save the changes Manually configure IPv4 TCP IP parameters from the control panel Use the control panel menus to manually set an IPv4 address subnet mask and default gateway 1 From the Home screen on the product control panel touch the Setup button 2 Scroll to and touch the Network Setup menu 3 Touch the TCP IP Config menu and then touch the Manual button 4 Usethe keypad on the touchscreen to enter the IP address and touch the OK button Touch the Yes button to confirm 5 Usethe keypad on the touchscreen to enter the subnet mask and touch the OK button Touch the Yes button to confirm 6 Use the keypad on the touchscreen to enter the default gateway and touch the OK button Touch the Yes button to confirm 74 Chapter8 Manage the product ENWW Advanced configuration with HP Embedded Web Server EWS and HP Device Toolbox Windows Use the HP Embedded Web Server to manage printing functions from your computer instead of the product control panel e View product status information e Determine the remaining life for all supplies and order new ones e View and change tray configurations e X Viewand change the product control panel menu configuration e View and print internal pages e Receive notification of pr
63. em has resolved Check paper and the printing environment Step one Use paper that meets HP specifications ENWW Some print quality problems arise from using paper that does not meet HP specifications Always use a paper type and weight that this product supports Use paper that is of good quality and free of cuts nicks tears spots loose particles dust wrinkles voids staples and curled or bent edges Use paper that has not been previously printed on Improve print quality 109 Use paper that does not contain metallic material such as glitter Use paper that is designed for use in laser printers Do not use paper that is designed only for use in Inkjet printers Use paper that is not too rough Using smoother paper generally results in better print quality Step two Check the environment The environment can directly affect print quality and is acommon cause for print quality or paper feeding issues Try the following solutions Move the product away from drafty locations such as open windows or doors or air conditioning vents Make sure the product is not exposed to temperatures or humidity outside of product specifications Do not place the product in a confined space such as a cabinet Place the product on a sturdy level surface Remove anything that is blocking the vents on the product The product requires good air flow on all sides including the top Protect the product from airborne debris dust stea
64. erformance Use the following procedure to clean the scanner 1 Press the power button to turn the product off and then disconnect the power cable from the electrical outlet Open the scanner lid Clean the scanner glass and the white plastic backing underneath the scanner lid with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner A CAUTION Do not use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the product these can damage the product Do not place liquids directly on the glass or platen They might seep and damage the product Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting Connect the power cable to an outlet and then press the power button to turn the product on Visually inspect the toner cartridge 1 2 3 Remove the toner cartridge from the product and verify that the sealing tape has been removed Check the memory chip for damage Examine the surface of the imaging drum on the toner cartridge A CAUTION Do not touch the roller imaging drum on the cartridge Fingerprints on the imaging drum can cause print quality problems If you see any scratches fingerprints or other damage on the imaging drum replace the toner cartridge If the imaging drum does not appear to be damaged rock the toner cartridge gently several times and reinstall it Print a few pages to see if the probl
65. erver requires authentication you also need to know the SMTP User ID and password SMTP server names and port names are typically easy to find by doing an Internet search For example use terms like gmail smtp server name or yahoo smtp server name e inthe Optional PIN area enter a PIN This pin will be required every time an email is sent using the email address e inthe E mail Message Preferences area configure the message preferences Review all the information then click Save and Test to save the information and test the connection or Save Only to save the information only 6 To add email addresses to the address book accessible from the product click the E mail Address Book link and enter the required information You can set up individual email addresses or email groups 7 Toconfigure default options click the E mail options link Enter the default email subject body text and other scan settings Set up the Scan to Email feature on a Mac 1 Use one of the following methods to open the Embedded Web Server EWS interface Use a Web browser to open the HP Embedded Web Server EWS a From the Home screen on the product control panel touch the Network o button to display the IP address or host name ENWW Set up Scan to E mail 43 b Opena Web browser and in the address line type the IP address or host name exactly as it displays on the product control panel Press the Enter key on the computer keyboard
66. escessesscessessseseessesseesaecaecssceaeseseeseseseeesseseessseaessnesaess 105 Improve print quality ceeescesssscesseceseseeceessnescecssesseesssssesscesceceecesessecsseseesssesecsoesasseseesseeecssessesnseseesaeesees 106 Print from a different software program esses esee eene een tnnt tnnt tnnt nn sns sns nnn 106 Check the paper type setting for the print job eee eeeeeee eene nennen nnne 106 Check the paper type setting Windows essence entente 106 Check the paper type setting Mac OS X cccsecsssessesessesessesessesessesessesesseseeeeseeeeseees 107 Check toner cartridge status ccccsscsscsssesscessessesesessecssessecaesseecsecsecsaceasessceeceeeessesseaeesnseaeeaees 107 Print and interpret the print quality page esses eee eene enne nennen nennen senta nn 108 T niurunbnq P 108 PrINt a CLEANING ore D 108 Check the scanner glass for dirt and smudges eese 109 Visually inspect the toner cartridge eiiis eese eene enne nnn tnn th ntnn str nennen 109 Check paper and the printing environment eese sees eese eere enne nnn tnnt nennen nnns 109 Step one Use paper that meets HP specifications esses 109 ENWW ENWW Step two Check the environment ccssecssessessesssessessecsessscs
67. for printing from mobile devices wireless models M476dw only 9 Back button and light Returns to the previous screen NOTE This button illuminates only when the current screen can use this feature 10 Left arrow button and light Moves the cursor to the left NOTE This button illuminates only when the current screen can use this feature 11 Home button and light Provides access to the Home screen Control panel Home screen The Home screen provides access to the product features and it indicates the product status Chapter 1 Product introduction Ey NOTE Depending on the product configuration the features on the Home screen can vary The layout might also be reversed for some languages 1 Web Services G3 button Provides quick access to HP Web Services features including HP ePrint HP ePrint is a tool that prints documents by using any email enabled device to send them to the product s email address 2 Setup button Provides access to the main menus 3 Wireless y button wireless Provides access to the Wireless menu and wireless status information models only NOTE When you are connected to a wireless network this icon changes to a set of signal strength bars NOTE This button does not display when the product is connected to a wired network 4 Network o button Provides access to network settings and information From the network settings screen you can print the Network Summary page NOTE This button di
68. h exchange PBX phone system or an integrated services digital network ISDN system e VoIP phone system Voice over Internet protocol VoIP through an Internet provider Step 2 Set up the fax Click the link below that best describes the environment in which the product will be sending and receiving faxes and follow the setup instructions e Dedicated phone line on page 53 e Sharedvoice fax line on page 54 e Sharedvoice fax line with an answering machine on page 55 Ef NOTE Instructions for only three of the connection types are included here For more information about connecting the product with other connection types go to the support Web site for this product e IntheUS goto www hp com support colorljMFPM476 e Outside the US go to www hp com support Select your country region Click Troubleshooting Enter the product name and then select Search f NOTE This product is an analog fax device HP recommends using the product on a dedicated analog telephone line For a digital environment such as DSL PBX ISDN or VoIP make sure to use the correct filters and configure the digital settings correctly For more information contact the digital service provider Ef NOTE Do not connect more than three devices to the telephone line Eyf NOTE Voice mail is not supported with this product Dedicated phone line Follow these steps to set up the product on a dedicated phone line with no additional se
69. idipa DROP dl qii d WHERE PELUCHE od i dba iiid OE 129 viii ENWW 1 ENWW Product introduction Product comparison Product views Control panel Product hardware setup and software installation Go to www hp com support colorljMFPM476 for HP s all inclusive help for your product Solve problems Download software updates Join support forums Find warranty and regulatory information You can also go to www hp com support for Worldwide support and other HP products Product comparison Product NameModel M476nw M476dn M476dw Number CF385A CF386A CF387A Paper handling Tray 1 50 sheet capacity v w we Tray 2 250 sheet capacity we v vw Tray 3 250 sheet capacity Optional Optional Optional Standard output bin 150 sheet capacity v w w Automatic duplex printing we we 10 100 Ethernet LAN connection with IPv4 and IPv6 vw w w Connectivity Wireless 802 11 b g n vw vw Easy access USB port for printing and scanning without a computer and w w w upgrading the firmware Control panel display Touchscreen control panel v d w and input Print Prints up to 20 pages per minute ppm on A4 and 21 ppm on letter size vw v w paper Walk up USB printing no computer required we vw v HP NFC and Wireless Direct for printing from mobile devices vw Mobile printing using the following v w We HP ePrint w v w e HPePrint software e HPePrint Home amp Biz x x NC e Google
70. int amp Fax icon or the Print amp Scan icon 2 Select the product in the left side of the window 3 Clickthe Options amp Supplies button 4 Clickthe Utility tab 5 Clickthe Open Printer Utility button HP Utility features The HP Utility toolbar is at the top of every page It includes these items e Devices Click this button to show or hide Mac products found by the HP Utility in the Printers pane at the left side of the screen e AllSettings Click this button to return to the HP Utility main page e HP Support Click this button to open a browser and go to the HP support Web site for the product e Supplies Click this button to open the HP SureSupply Web site e Registration Click this button to open the HP registration Web site e Recycling Click this button to open the HP Planet Partners Recycling Program Web site HP Utility consists of pages that you open by clicking in the All Settings list The following table describes the tasks that you can perform with HP Utility Menu Description Information And Support e Supplies Status Show the product supplies status and provides links for ordering supplies online e Device Information Show information about the currently selected product including the product Service ID if assigned the firmware version FW Version the Serial Number and the IP address e FileUpload Transfer files from the computer to the product You can upload the following types of files
71. int option Select the product from the list of printers To change settings click or tap the Properties or Preferences button to open the print driver Ey NOTE The name of the button varies for different software programs Print Lo x Printer Name Properties Status Find Printer Type Where E Print to file Comment Manual duplex Page range al Current D Current j Pages 9 Type p gt ranges From the 7 section For example type L 3 5 12 or plsi p152 p1s3 p s3 Print what Document iz Zoom Print All pages in range Pages per sheet 1 page Scale to paper size No Scaling Iz 22 Chapter4 Print ENWW 3 Click or tap the tabs in the print driver to configure the available options For example set the paper orientation on the Finishing tab and set the paper source paper type paper size and quality settings on the Paper Quality tab Document Properties L 4 Clickortap the OK button to return to the Print dialog box Select the number of copies to print from this screen 5 Clickortap the OK button to print the job ENWW Print tasks Windows 23 Automatically print on both sides Windows Use this procedure for products that have an automatic duplexer installed If the product does not have an automatic duplexer installed or to print on paper types that the duplexer does not support you can print o
72. inters and then click or tap the Properties or Preferences button to open the print driver z NOTE The name of the button varies for different software programs 3 Click or tap the Finishing tab 4 Select the number of pages per sheet from the Pages per sheet drop down list 5 Select the correct Print page borders Page order and Orientation options Click the OK button to close the Document Properties dialog box 6 In the Print dialog box click the OK button to print the job 26 Chapter 4 Print ENWW Select the paper type Windows 1 2 From the software program select the Print option Select the product from the list of printers and then click or tap the Properties or Preferences button to open the print driver ef NOTE The name of the button varies for different software programs Click or tap the Paper Quality tab From the Paper type drop down list click the More option Expand the list of Type is options Expand the category of paper types that best describes your paper Select the option for the type of paper you are using and then click the OK button Click the OK button to close the Document Properties dialog box In the Print dialog box click the OK button to print the job Additional print tasks In the US go to www hp com support colorljMFPM476 Outside the US go to www hp com support Select your country region Click Troubleshooting Enter the product name and then se
73. is working 2 Ifthe ping command failed verify that the network hubs are on and then verify that the network settings the product and the computer are all configured for the same network The product is using incorrect link and duplex settings for the network Hewlett Packard recommends leaving these settings in automatic mode the default setting If you change these settings you must also change them for your network New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct print driver The computer or workstation might be set up incorrectly 1 Check the network drivers print drivers and the network redirection settings 2 Verify that the operating system is configured correctly The product is disabled or other network settings are incorrect 1 Review the configuration page to check the status of the network protocol Enable it if necessary 2 Reconfigure the network settings if necessary ENWW Solve wired network problems 121 Solve wireless network problems Wireless connectivity checklist The product does not print after the wireless configuration completes The product does not print and the computer has a third party firewall installed The wireless connection does not work after moving the wireless router or product Cannot connect more computers to the wireless product The wireless product loses
74. ity features Set or change the product password using the HP Embedded Web Server Use the HP Embedded Web Server to set a password or change an existing password for a product ona network 1 Open the HP Embedded Web Server EWS a From the Home screen on the product control panel touch the Network o button to display the IP address or host name b Opena Web browser and in the address line type the IP address or host name exactly as it displays on the product control panel Press the Enter key on the computer keyboard The EWS opens B https 10 10 0000 2 Clickthe System tab and click either the Product Security or the Administration link E NOTE Ifa password has previously been set you are prompted to provide the password Enter the password and then click the Apply button 3 Enterthe new password in the Password box and in the Confirm Password box 4 Atthe bottom of the window click the Apply button to save the password NOTE For products connected with a USB cable to a Windows computer use the HP Device Toolbox to change the product password 1 Click the Start button and then click the Programs item 2 Click your HP product group and then click the HP Device Toolbox item 3 Clickthe System tab 4 Click Administration and locate the area to change the password ENWW Product security features 81 Economy settings e Print with EconoMode e SettheSleep Delay e
75. ks appear in only one of the groups replace the toner cartridge that correlates with that group e fdots appear in more than one group print a cleaning page If this does not solve the problem determine if the dots are always the same color for example if magenta dots appear in all five color bands If the dots are all the same color replace that toner cartridge e fstreaks appear in multiple color bands contact HP A component other than the toner cartridge is probably causing the problem Clean the product Print a cleaning page During the printing process paper toner and dust particles can accumulate inside the product and can cause print quality issues such as toner specks or spatter smears streaks lines or repeating marks Use the following procedure to print a cleaning page 1 From the Home screen on the product control panel touch the Setup button 2 Touchthe Service menu 3 Touchthe Cleaning Page button 108 Chapter9 Solve problems ENWW Load plain letter or A4 paper when you are prompted Touch the OK button to begin the cleaning process The product prints the first side and then prompts you to remove the page from the output bin and reload it in Tray 1 keeping the same orientation Wait until the process is complete Discard the page that prints Check the scanner glass for dirt and smudges Over time specks of debris might collect on the scanner glass and white plastic backing which can affect p
76. l feature via the HP Embedded Web Server Windows 1 Open the HP Embedded Web Server EWS a From the Home screen on the product control panel touch the Network o button to display the IP address or host name 42 Chapter6 Scan ENWW b Open a Web browser and in the address line type the IP address or host name exactly as it displays on the product control panel Press the Enter key on the computer keyboard The EWS opens B https 10 10 0000 2 Click the Scan tab 3 On the left navigation pane click the Scan to E mail Setup link 4 On the Scan to E mail Setup page there is a list of settings to configure These settings are also listed in the left navigation pane To start click the Outgoing E mail Profiles link 5 On the Outgoing E mail Profiles page click the New button e inthe E mail Address area enter the email address and display name e Inthe SMTP Server Settings area enter the SMTP server address and SMTP Port The default port is already entered and in most cases does not need to be changed y NOTE If you are using Google Gmail for email service click the Always use secure connection SSL TLS check box e Inthe SMTP Authentication area click the checkbox SMTP server requires authentication for outgoing e mail messages to configure the SMTP User ID and Password if required Ask your network administrator or your Internet service provider for the SMTP server setting information If the SMTP s
77. l panel Printer sharing disclaimer HP does not support peer to peer networking as the feature is a function of Microsoft operating systems and not of the HP printer drivers Go to Microsoft at www microsoft com View or change network settings Use the HP Embedded Web Server to view or change IP configuration settings 1 Open the HP Embedded Web Server EWS a From the Home screen on the product control panel touch the Network o button to display the IP address or host name b Opena Web browser and in the address line type the IP address or host name exactly as it displays on the product control panel Press the Enter key on the computer keyboard The EWS opens https 10 10 00000 2 Click the Networking tab to obtain network information Change settings as needed Rename the product on a network If you want to rename the product on a network so that it can be uniquely identified use the HP Embedded Web Server 1 Open the HP Embedded Web Server EWS a From the Home screen on the product control panel touch the Network o button to display the IP address or host name b Opena Web browser and in the address line type the IP address or host name exactly as it displays on the product control panel Press the Enter key on the computer keyboard The EWS opens https 10 10 0000 2 Open the System tab ENWW Configure IP network settings 73 3 Onthe Device Information page the d
78. l size paper extend the tray by pressing and holding the extension tab while pulling the front of the tray toward you NOTE Whenit is loaded with legal size paper the tray extends from the front of the product approximately 64 mm 2 5 inches 12 Chapter 2 Paper trays ENWW 4 Place the paper in the tray and make sure that it is flat at all four corners Slide the side paper width guides so that they align with the paper size marking in the bottom of the tray Slide the front paper length guide so that it pushes the stack of paper against the back of the tray 5 Push down on the paper to make sure that the paper stack is below the paper limit tabs on the side of the tray NOTE To prevent jams do not overfill the tray Be sure the top of the stack is below the tray full indicator NOTE Ifthe tray is not adjusted correctly an error message might display during printing or the paper might jam ENWW Load Tray 2 or Tray 3 13 6 Slide the tray completely into the product 7 Onthe product control panel configure the paper size and type to match the paper loaded in the tray a Fromthe Home screen on the product control panel touch the Setup 9 button b Openthefollowing menus System Setup Paper Setup Tray 2 Touch Paper Size and select the correct size d Touch Paper Type and select the correct type 14 Chapter2 Papertrays ENWW 3 ENWW Parts supplies and accessories Go to www hp
79. lect Search ENWW Instructions are available for performing specific print tasks such as the following Create and use printing shortcuts or presets Select the paper size or use a custom paper size Select the page orientation Create a booklet Scale a document to fit a specific paper size Print the first or last pages of the document on different paper Print watermarks on a document Print tasks Windows 27 Print tasks Mac OS X e Howto print Mac OS X e Automatically print on both sides Mac OS X e Manually print on both sides Mac OS X e Printmultiple pages per sheet Mac OS X e Selectthe paper type Mac OS X e Additional print tasks How to print Mac OS X The following procedure describes the basic printing process for Mac OS X 1 Click the File menu and then click the Print option 2 Inthe Printer menu select the product 3 Open the menus drop down list or click Show Details and then select other menus to adjust the print settings 4 Clickthe Print button Automatically print on both sides Mac OS X f NOTE This feature is available if you install the HP print driver It might not be available if you are using AirPrint 1 Click the File menu and then click the Print option 2 Inthe Printer menu select the product 3 Open the menus drop down list or click Show Details and then click the Layout menu 4 Select a binding option from the Two Sided drop
80. m grease or other elements that can leave residue inside the product Calibrate the product to align the colors Calibration is a product function that optimizes print quality Follow these steps to resolve print print quality problems such as misaligned color colored shadows blurry graphics or other print quality issues 1 2 4 On the product control panel touch the Setup gt button Open the following menus e System Setup e PrintQuality e ColorCalibration e Calibrate Now A Calibrating message will display on the product control panel The calibration process takes a few minutes to complete Do not turn the product off until the calibration process has finished Wait while the product calibrates and then try printing again Check other print job settings When printing from a software program follow these steps to try to resolve the issue by adjusting other print driver settings 110 Chapter9 Solve problems ENWW Check the EconoMode settings HP does not recommend the full time use of EconoMode If EconoMode is used full time the toner supply might outlast the mechanical parts in the toner cartridge If print quality begins to degrade and is no longer acceptable consider replacing the toner cartridge f NOTE This feature is available with the PCL 6 print driver for Windows If you are not using that driver you can enable the feature by using the HP Embedded Web Server Follow these steps if th
81. m 62 moblie printing solutions 2 multiple pages per sheet printing Mac 29 printing Windows 26 N Near Field Communication printing 30 130 Index Netscape Navigator versions supported HP embedded Web Server 75 network password changing 81 password setting 81 network installation 67 networks HP Web Jetadmin 72 80 installing the product 67 supported 2 NFCprinting 30 number of copies changing 36 0 on off button locating 4 online help control panel 88 operating systems 0S supported 2 ordering supplies and accessories 16 OS operating system supported 2 output bin locating 4 P pages per minute 2 pages per sheet selecting Mac 29 selecting Windows 26 paper jams 95 ordering 16 selecting 109 paper pickup problems solving 92 paper type selecting Windows 27 paper types selecting Mac 29 part numbers customer self repair 16 maintenance kits 16 supplies 16 phone book fax adding entries 61 deleting all entries 63 ports locating 5 power connection locating 5 power switch locating 4 power down delay setting 82 print on both sides Mac 28 manually Windows 25 Windows 25 print cartridges replacing 17 printing from USB flash drives 33 printing on both sides settings Windows 24 R resolution copyandscan 2 restoring factory set defaults 89 S scanner faxing from 60 glass cleaning 109 114 118 scanning from HP Scan software Mac 41 from HP Scan software Windows 40
82. manually Mac 28 manually Windows 25 E EconoMode setting 82 111 economy settings 82 electronic faxes sending 62 Embedded Web Server changing password 81 opening 81 Embedded Web Server EWS features 75 Explorer versions supported HP Embedded Web Server 75 F factory set defaults restoring 89 fax sending fromsoftware 62 solve generalproblems 126 speeddials 61 fax troubleshooting checklist 125 faxing from a computer Windows 62 from the document feeder 61 from the flatbed scanner 60 G glass cleaning 109 114 118 H help control panel 88 Home screen controlpanel 6 HP Device Toolbox using 68 75 HP Embedded Web Server changing password 81 opening 81 HP Embedded Web Server EWS features 75 HPePrint 31 HP ePrint software 31 HP EWS using 75 HP Scan software Mac 41 Index 129 HP Scan software Windows 40 HP Utility 70 78 HP Utility for Mac Bonjour 70 78 features 70 78 HP Utility Mac 70 78 HP Web Jetadmin 72 80 HP Web Services applications 66 enabling 66 HP Wireless Direct Printing 30 l interface ports locating 5 Internet Explorer versions supported HP Embedded Web Server 75 J jams causesof 95 document feeder clearing 97 Jetadmin HP Web 72 80 L labels printing Windows 27 loading 12 Tray1 10 Tray2 12 Tray3 12 M Macintosh HP Utility 70 78 maintenance kits part numbers 16 manual duplex Mac 28 Windows 25 memory included 2 Microsoft Word faxing fro
83. mbedded Web Server EWS for the product NOTE USB connections are not supported Information Message Center Display error events that have occurred with the product Scan Settings Scan to E mail Open the HP Embedded Web Server EWS page for configuring settings for scanning to email NOTE USB connections are not supported Scan to Network Folder Open the HP Embedded Web Server EWS page for configuring settings for scanning to a network folder NOTE USB connections are not supported HP Utility for Mac OS X 71 Use HP Web Jetadmin software HP Web Jetadmin is an award winning industry leading tool for efficiently managing a wide variety of networked HP products including printers multifunction products and digital senders This single solution allows you to remotely install monitor maintain troubleshoot and secure your printing and imaging environment ultimately increasing business productivity by helping you save time control costs and protect your investment HP Web Jetadmin upgrades are periodically made available to provide support for specific product features Go to www hp com go webjetadmin and click the Self Help and Documentation link to learn more about upgrades 72 Chapter8 Manage the product ENWW Configure IP network settings e Printer sharing disclaimer e View or change network settings e Rename the product on a network e Manually configure IPv4 TCP IP parameters from the contro
84. n both sides manually 1 From the software program select the Print option 2 Select the product from the list of printers and then click or tap the Properties or Preferences button to open the print driver Sf NOTE The name of the button varies for different software programs 3 Click or tap the Finishing tab 4 Select the Print on both sides check box Click the OK button to close the Document Properties dialog box 5 Inthe Print dialog box click the OK button to print the job 24 Chapter 4 Print ENWW Manually print on both sides Windows ENWW Use this procedure for products that do not have an automatic duplexer installed or to print on paper that the duplexer does not support 1 From the software program select the Print option 2 Select the product from the list of printers and then click or tap the Properties or Preferences button to open the print driver f NOTE The name of the button varies for different software programs 3 Click or tap the Finishing tab 4 Select the Print on both sides manually check box Click the OK button to print the first side of the job 5 Retrieve the printed stack from the output bin and place it in Tray 1 6 If prompted touch the appropriate control panel button to continue Print tasks Windows 25 Print multiple pages per sheet Windows 1 From the software program select the Print option 2 Select the product from the list of pr
85. nt time and then touch the OK button Ey NOTE Touch the 123 button to open a keypad that contains special characters if needed 7 Selectthe date format 8 Use the keypad to enter the current date and then touch the OK button 9 Touchthe Fax Header menu ENWW Set up to send and receive faxes 57 10 Use the keypad to enter the fax number and then touch the OK button Ef NOTE The maximum number of characters for the fax number is 20 11 Usethe keypad to enter the company name or header and then touch the OK button f NOTE The maximum number of characters for the fax header is 25 12 Continue to Step 4 Run a fax test on page 58 HP Device Toolbox 1 Click the Start button and then click the Programs item 2 Click your HP product group and then click the HP Device Toolbox item 3 Click the Fax tab 4 Follow the on screen instructions to configure the fax settings 5 Continue to Step 4 Run a fax test on page 58 HP Embedded Web Server 1 Open the HP Embedded Web Server EWS a From the Home screen on the product control panel touch the Network o button to display the IP address or host name b Opena Web browser and in the address line type the IP address or host name exactly as it displays on the product control panel Press the Enter key on the computer keyboard The EWS opens https 10 10 0000 2 ClicktheFaxtab 3 Follow the on screen instructions to configu
86. o be replaced now unless the print quality is no longer acceptable Consider having a replacement available to install when print quality is no longer acceptable If you determine that you need to replace a toner cartridge or other replaceable maintenance parts the supplies status page lists the genuine HP part numbers Check to see if you are using a genuine HP cartridge A genuine HP toner cartridge has the words HP or Hewlett Packard on it or has the HP logo on it For more information on identifying HP cartridges go to www hp com go learnaboutsupplies Hewlett Packard cannot recommend the use of non HP supplies either new or remanufactured Because they are not HP products HP cannot influence their design or control their quality If you are using a refilled or remanufactured toner cartridge and are not satisfied with the print quality replace the toner cartridge with a genuine HP toner cartridge Improve print quality 107 Print and interpret the print quality page 1 From the Home screen touch the Setup button 2 Touch the Reports button 3 Touch the Print Quality Page button This page contains five bands of color which are divided into four groups as indicated in the following illustration By examining each group you can isolate the problem to a particular toner cartridge o e O Section Toner cartridge 1 Yellow 2 Cyan 3 Black 4 Magenta e _ If dots or strea
87. oduct and supplies events e View and change network configuration The HP Embedded Web Server works when the product is connected to an IP based network The HP Embedded Web Server does not support IPX based product connections You do not have to have Internet access to open and use the HP Embedded Web Server When the product is connected to the network the HP Embedded Web Server is automatically available Eyf NOTE HP Device Toolbox is available only if you performed a full installation when you installed the product Depending on how the product is connected some features might not be available f NOTE The HP Embedded Web Server is not accessible beyond the network firewall Open the HP Embedded Web Server EWS from the Start menu 1 2 Click the Start button and then click the Programs item Click your HP product group and then click the HP Device Toolbox item Open the HP Embedded Web Server EWS from a Web browser 1 ENWW From the Home screen on the product control panel touch the Network ox button to display the IP address or host name Open a Web browser and in the address line type the IP address or host name exactly as it displays on the product control panel Press the Enter key on the computer keyboard The EWS opens B https 10 10 00000 Advanced configuration with HP Embedded Web Server EWS and HP Device Toolbox Windows 75 Tab or section Description Home tab e Device Status Sh
88. on the control panel to direct you to the location of jammed paper and how to clear it Ef NOTE Internal areas of the product that might need to be opened to clear jams have green handles or green labels Document feeder 2 Duplexer 3 Output bin 4 Tray 1 5 Tray 2 6 Tray 3 Loose toner might remain in the product after a jam This problem typically resolves itself after a few sheets have been printed Experiencing frequent or recurring paper jams To reduce the number of paper jams try these solutions 1 2 ENWW Use only paper that meets HP specifications for this product Use paper that is not wrinkled folded or damaged If necessary use paper from a different package Use paper that has not previously been printed or copied on Make sure the tray is not overfilled If it is remove the entire stack of paper from the tray straighten the stack and then return some of the paper to the tray Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides so they are touching the paper stack without bending it Clearjams 95 6 Make sure that the tray is fully inserted in the product 7 Ifyou are printing on heavy embossed or perforated paper use the manual feed feature and feed sheets one at a time 8 Fromthe Home screen on the product control panel scroll to and touch the Trays button Verify that the tray is configured correctly for the paper typ
89. ord SMTP server names and port names are typically easy to find by doing an Internet search For example use terms like gmail smtp server name or yahoo smtp server name e inthe Optional PIN area enter a PIN This pin will be required every time an email is sent using the email address e inthe E mail Message Preferences area configure the message preferences 6 To add email addresses to the address book accessible from the product click the E mail Address Book link and enter the required information You can set up individual email addresses or email groups 7 Toconfigure default options click the E mail options link Enter the default email subject body text and other scan settings 8 Click Save and Test to complete the setup EY NOTE Create additional outgoing email profiles to scan from more than one email account 44 Chapter6 Scan ENWW Set up Scan to Network Folder Introduction To use this scan feature the product must be connected to a network This scan feature is not available until you configure it To configure this feature use the Scan to Network Folder Setup Wizard Windows which is installed in the HP program group for the product as part of the full software installation You can also use the HP Embedded Web Server to configure these features The following instructions describe configuring the feature by using both the Scan to Network Folder Wizard and the HP Embedded Web Server e Use the Scan
90. ory default settings follow these steps ENWW A CAUTION Restoring the factory set defaults returns all of the settings to the factory defaults and it also deletes any pages that are stored in the memory 1 2 On the product control panel touch the Setup button Scroll to and touch the Service menu Scroll to and touch the Restore Defaults button and then touch the OK button The product automatically restarts Restore the factory set defaults 89 A Cartridge is low or Cartridge is very low message displays on the product control panel Cartridge is low The product indicates when a toner cartridge level is low Actual toner cartridge life remaining may vary Consider having a replacement available to install when print quality is no longer acceptable The toner cartridge does not need to be replaced now Cartridge is very low The product indicates when the toner cartridge level is very low Actual toner cartridge life remaining may vary Consider having a replacement available to install when print quality is no longer acceptable The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable Once an HP toner cartridge has reached Very Low HP s Premium Protection Warranty on that toner cartridge has ended Change the Very Low settings You can change the way the product reacts when supplies reach the Very Low state You do not have to re establish thes
91. ownload software updates Join support forums Find warranty and regulatory information You can also go to www hp com support for Worldwide support and other HP products 39 Scan by using the HP Scan software Windows Use the HP Scan software to initiate scanning from software on your computer You can save the scanned image as a file send it through email or send it to another software application 1 Load the document on the scanner glass according to the indicators on the product S NOTE For best results load small size paper letter A4 or smaller with the long edge of the paper along the left side of the scanner glass 2 Click Start and then click Programs or All Programs in Windows XP 3 Click HP and then click HP Scan 4 Selecta scanning shortcut and adjust the settings if necessary 5 Click Scan Ey NOTE Click Advanced Settings to gain access to more options Click Create New Shortcut to create a customized set of settings and save it in the list of shortcuts 40 Chapter6 Scan ENWW Scan by using the HP Scan software Mac OS X Use the HP Scan software to initiate scanning from software on your computer 1 Load the document on the scanner glass according to the indicators on the product Ey NOTE For best results load small size paper letter A4 or smaller with the long edge of the paper along the left side of the scanner glass 2 Openthe HP Scan software which is located in the Hewlet
92. ows the product status and shows the approximate percent life remaining of HP supplies Provides product status and configuration information e Supplies Status Shows the approximate percent life remaining of HP supplies Actual supply life remaining can vary Consider having a replacement supply available to install when print quality is no longer acceptable The supply does not need to be replaced unless the print quality is no longer acceptable e Device Configuration Shows the information found on the product configuration page e Network Summary Shows the information found on the product network configuration page e Reports Print the configuration and supplies status pages that the product generates e Event Log Shows a list of all product events and errors System tab e Device Information Provides basic product and company information Provides the ability to configure the Paper Setup Change the default paper handling settings for the product product from your computer e PrintQuality Change the default print quality settings for the product e EcoSMART Console Change the default times for entering Sleep mode or Auto Power Down mode Configure which events cause the product to wake e Paper Types Configure print modes that correspond to the paper types that the product accepts e System Setup Change the system defaults for the product e Service Perform the cleaning procedure on the product e Sav
93. plies and paper www hp com go suresupply Order through service or support providers Contact an HP authorized service or support provider Order using the HP Embedded Web Server EWS To access in a supported Web browser on your computer enter the product IP address or host name in the address URL field The EWS contains a link to the HP SureSupply Web site which provides options for purchasing Original HP supplies ENWW A Cartridge is low or Cartridge is very low message displays on the product control panel 91 Product does not pick up paper or misfeeds The product does not pick up paper If the product does not pick up paper from the tray try these solutions 1 2 Open the product and remove any jammed sheets of paper Load the tray with the correct size of paper for your job Make sure the paper size and type are set correctly on the product control panel Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides to the appropriate indentation in the tray Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually Load paper and continue The rollers above the tray might be contaminated Clean the rollers with a lint free cloth dampened with warm water The product picks up multiple sheets of paper If the product picks up multiple sheets of paper from the tray try these solutions 1 6 Remove th
94. product does not print and the computer has a third party firewall installed 123 The wireless connection does not work after moving the wireless router or product 123 Cannot connect more computers to the wireless product essere 123 The wireless product loses communication when connected to a VPN uses 123 The network does not appear in the wireless networks list eese 123 The wireless network is not functioning lees esses esee ee ene eren nnne tnnt nnns nnns nnnn 124 Perform a wireless network diagnostic test eese eese tn nennen nnne 124 Reduce interference on a wireless network eese sees essen stesse teen neenon nens 124 vii Solve fax problems iier ters etae ceded sus ee vet dresden ses sues LAPE EA as te En OE On eur ER Eun SENT cv en ENS Y vnu RE 125 Fax troubleshooting checklist esee e eese eene enne ennt ntn senes th sens tasas tr ss ne 125 Solve general fax problems eese eeee eene eee nn seen ore caaan th senes tn se irasa EAF EEEE ES 126 Faxes are sending slowly eee sees sse ee eene n nennen enar nn sn nn siena 126 Fax Quallity iS POOF EE 127 Fax cuts off or prints on two pages csccsecsscssecsscssecsscessesscescessecsseseecseseeseeeseesaees 127 Index aoov
95. py 1 Load the document on the scanner glass according to the indicators on the product E NOTE For best results load small size paper letter A4 or smaller with the long edge of the paper along the left side of the scanner glass 2 From the Home screen on the product control panel touch the Copy button 3 Tooptimize copy quality for different types of documents touch the Settings button and then scroll to and touch the Optimize button Touch the arrow buttons to scroll through the options and then touch an option to select it The following copy quality settings are available e Auto Select Use this setting when you are not concerned about the quality of the copy This is the default setting e Mixed Use this setting for documents that contain a mixture of text and graphics e Text Use this setting for documents that contain mostly text e Picture Use this setting for documents that contain mostly graphics 4 Touchthe arrows to change the number of copies or touch the existing number and type the number of copies 5 Touch the Black or Color button to start copying 36 Chapter5 Copy ENWW Copy on both sides duplex e Copy on both sides automatically e Copy on both sides manually Copy on both sides automatically 1 Load the original documents into the document feeder with the first page facing up and with the top of the page leading 2 Adjust the paper guides to fit the size of the document
96. r the entry and then touch the OK button Use phone book data from other programs o TIP Before a phone book from another program can be imported you must use the export feature in that other program HP Device Toolbox can import contact information from the following software program phone books e Microsoft Outlook e Lotus Notes e X Microsoft Outlook Express e Aphone book previously exported from another HP product s Device Toolbox software Delete phone book entries You can delete all phone book entries that are programmed in the product A CAUTION After phone book entries are deleted they cannot be recovered 1 From the Home screen on the product control panel touch the Fax button 2 Touchthe Fax Menu button 3 Touchthe Phone Book Setup button 4 Touchthe Delete Entry button Or to delete all the entries touch the Delete All Entries button 5 Touchthe entry that you want to delete 6 Touch the OK button to confirm the deletion ENWW Create edit and delete speed dial entries 63 64 Chapter7 Fax ENWW 8 Manage the product ENWW Use HP Web Services applications Change the product connection type Windows HP Device Toolbox Windows HP Utility for Mac OS X Use HP Web Jetadmin software Configure IP network settings Advanced configuration with HP Embedded Web Server EWS and HP Device Toolbox Windows Advanced configuration with HP Utility for Mac OS
97. re the fax settings 4 Continue to Step 4 Run a fax test on page 58 Step 4 Run a fax test Run a fax test to make sure that the fax is set up correctly 1 From the Home screen touch the Setup button 2 Scroll to and touch the Service menu 3 Touch the Fax Service menu 4 Touch the RunFax Test option The product prints a test report 5 Review the report 58 Chapter7 Fax ENWW e Ifthe report indicates the product passed the test the product is ready to send and receive faxes e fthe report indicates the product failed the test review the report for more information about fixing the problem The fax troubleshooting checklist has more information on resolving fax problems ENWW Set up to send and receive faxes 59 Send a fax e Faxfromthe flatbed scanner e Faxfromthe document feeder e Use speed dials and group dial entries e Senda fax from the software e Sendafaxfroma third party software program such as Microsoft Word Fax from the flatbed scanner 1 Place the document face down on the scanner glass 2 From the Home screen on the product control panel touch the Fax button Use the keypad to enter the fax number 4 Touchthe Start Fax button 5 The product prompts you to confirm that you are sending from the scanner glass Touch the Yes button 6 The product prompts you to load the first page Touch the OK button 7 The product scans the first page and then prompts yo
98. reen on the product control panel touch the Network o3 button to display the IP address or host name b Open a Web browser and in the address line type the IP address or host name exactly as it displays on the product control panel Press the Enter key on the computer keyboard The EWS opens https 10 10 0000 Use the HP Utility to open the HP Embedded Web Server EWS a Open the HP Utility by clicking the HP Utility icon on the Dock or click the Go menu and then double click HP Utility b Inthe HP Utility either click Additional Settings and then click Open Embedded Web Server or click Scan to E mail The EWS opens 2 Click the Scan tab 3 Onthe left navigation pane click the Network Folder Setup link 4 On the Network Folder Configuration page click the New button 46 Chapter6 Scan ENWW e inthe Network Folder Information section enter the Display Name and Network Path If required enter the network Username and Password e In the Secure the Folder Access with a PIN section enter the PIN f NOTE You can assign a 4 digit security PIN to prevent unauthorized persons from saving scans to the network folder The PIN must be entered on the product control panel each time a scan is performed e inthe Scan Settings section adjust the scan settings 5 Review all the information then click Save and Test to save the information and test the connection or Save Only to save the information only
99. reless product on the computer Enable the firewall when you have completed the wireless installation The wireless connection does not work after moving the wireless router or product 1 Make sure that the router or product connects to the same network that your computer connects to 2 Printaconfiguration page 3 Comparethe service set identifier SSID on the configuration page to the SSID in the printer configuration for the computer 4 Ifthe numbers are not the same the devices are not connecting to the same network Reconfigure the wireless setup for the product Cannot connect more computers to the wireless product 1 Makesure that the other computers are within the wireless range and that no obstacles block the signal For most networks the wireless range is within 30 m 100 ft of the wireless access point 2 Makesure that the product is turned on and in the ready state 3 Turn off any third party firewalls on your computer 4 Make sure that the wireless network is working correctly 5 Make sure that your computer is working correctly If necessary restart the computer The wireless product loses communication when connected to a VPN e Typically you cannot connect to a VPN and other networks at the same time The network does not appear in the wireless networks list e Make sure the wireless router is turned on and has power e The network might be hidden However you can still connect to a hidden network EN
100. resolution 2 sending faxes fromsoftware 62 settings factory set defaults restoring 89 sleep delay disabling 82 enabling 82 software HP Utility 70 78 sending faxes 62 solve problems fax 126 special paper printing Windows 27 speed dials programming 61 status Home screen controlpanel 6 HP Utility Mac 70 78 ENWW supplies low threshold settings 90 ordering 16 partnumbers 16 status viewing with HP Utility for Mac 70 78 using whenlow 90 supplies status 107 system requirements HP Embedded Web Server 75 T toner cartridge checking for damage 109 low threshold settings 90 using whenlow 90 toner cartridge status 107 transparencies printing Windows 27 Tray 1 clearjams 98 loading 10 Tray 2 clear jams 100 loading 12 Tray 3 clearjams 101 loading 12 trays capacity 2 included 2 locating 4 troubleshooting faxes 125 jams 95 network problems 120 wired network 120 wirelessnetwork 122 two sided copying 37 two sided printing settings Windows 24 U USB flash drives printing from 33 w walk up USB printing 33 Web browser requirements HP Embedded Web Server 75 ENWW Web Services applications 66 enabling 66 Web sites HP Web Jetadmin downloading 72 80 Windows faxing from 62 wireless network troubleshooting 122 wireless network interference 124 Word faxing from 62 Index 131 132 Index ENWW 2014 Hewlett Packard Development Company L P www hp com CF385 90907
101. rvices 1 Connect the telephone cable to the fax port on the product and to the telephone jack on the wall Ey NOTE Some countries regions might require an adapter for the telephone cable that came with the product f NOTE On some products the fax port might be above the phone port Refer to the icons on the product ENWW Set up to send and receive faxes 53 e NR S 2 Set the product to answer fax calls automatically a Turn the product on b Fromthe Home screen on the product control panel touch the Setup button Touch the Fax Setup menu d Touch the Basic Setup menu e Touch the Answer Mode setting f Touch the Automatic option 3 Continue to Step 3 Configure the fax time date and header on page 57 Shared voice fax line Follow these steps to set up the product on a shared voice fax line 1 Disconnect any devices that are connected to the telephone jack 2 Connect the telephone cable to the fax port on the product and to the telephone jack on the wall Sf NOTE Some countries regions might require an adapter to the telephone cable that came with the product f NOTE On some products the fax port might be above the phone port Refer to the icons on the product 54 Chapter7 Fax ENWW 3 Remove the plug from the telephone line out port on the rear of the product and then connect a phone to this port 4 Set the product to answer fax calls automatically a Turn
102. s or support columns containing metal or concrete do not separate the product and wireless access point Verify that the product is located away from electronic devices that might interfere with the wireless signal Many devices can interfere with the wireless signal including motors cordless phones security system cameras other wireless networks and some Bluetooth devices Verify that the print driver is installed on the computer Verify that you have selected the correct printer port Verify that the computer and product connect to the same wireless network For Mac OS X verify that the wireless router supports Bonjour 122 Chapter9 Solve problems ENWW The product does not print after the wireless configuration completes 1 Make sure that the product is turned on and in the ready state 2 Turnoff any third party firewalls on your computer 3 Makesure that the wireless network is working correctly 4 Makesure that your computer is working correctly If necessary restart the computer 5 Verify that you can open the product HP Embedded Web Server from a computer on the network The product does not print and the computer has a third party firewall installed 1 Update the firewall with the most recent update available from the manufacturer 2 If programs request firewall access when you install the product or try to print make sure you allow the programs to run 3 Temporarily turn off the firewall and then install the wi
103. s the power button to turn the product on Check the paper settings 1 From the Home screen on the product control panel touch the Copy button 2 Touch the Settings button and then scroll to and touch the Paper button 3 From the list of paper sizes touch the name of the paper size that is in the tray 4 From the list of paper types touch the name of the paper type that is in the tray 114 Chapter9 Solve problems ENWW Check the image adjustment settings 1 2 From the Home screen touch the Copy button Touch the Settings button and then scroll to and touch the Image Adjustment button Touch the name of the setting you want to adjust e Lightness Adjusts the lightness darkness setting e Contrast Adjusts the contrast between the lightest and darkest areas of the image e Sharpen Adjusts clarity of text characters e Background Removal Adjusts the darkness of the background of the image This is especially useful for original documents that are printed on colored paper e Color Balance Adjusts the red green and blue color hues e Grayness Adjusts the vividness of colors Touch the or buttons to adjust the value for the setting and then touch the OK button Adjust another setting or touch the back arrow to return to the main copy menu Optimize for text or pictures T1 2 From the Home screen on the product control panel touch the Copy button Touch the Settings button and then scroll to and to
104. s the sess inse tense tne tn 62 Send a fax from a third party software program such as Microsoft Word 62 Create edit and delete speed dial entries eee eese esses esee enne nn ntn nenne tns ens trsen nsns 63 Use the control panel to create and edit the fax phone book esses 63 Use phone book data from other programs c ccsscsscessessesssessecseceesseeseessseseeseceseesecessesseesseass 63 Delete phone book entries scsccsscsssesscessesscessecesessecesesseseecsecsaeeaecsaecasesaesaesessetecsseneesaseseesaseaseas 63 8 Manage the product 65 Use HP Web Services applications cccccssssssessesssessecsecssecsecssessecsaesasesaeesecsseseeceseseesneeseeseseaeesaeeseesaeeaseeasens 66 Change the product connection type Windows cccsccccssescssescssescssesensesessesessesecsesecsesecseecseecsesesesseseseesees 67 HP Device Toolbox Windows s scsssssssssssssssssssesesescsssesesesesesssssesesescassesesescscsesesesescacsesescscesacsssescessesuaeseseseesssaes 68 HP Utility for Mac ULP 70 Open AP WEIR m 70 AP Utility f a tUr S sicscscessccssecessdavasavessloadscavencostssadasuasisceSavualadesdesseadesdbeodesstuasssvecdsvdhasvevsccesessadaliassseaaed 70 Use HP Web Jetadmin Software esesescecssscs
105. sEE sedeo ve eEE dicen eee radi ee Pe sq e ance dece rae SERENA Ee WE NEC eaque 82 ENWW vi Print With ssa ee ERR ER 82 SOCTHE SIGSD DELAY EREMO OTT 82 Set the Auto Power Down delay csssccssssssesscescesssessessecsseceeceesseeseesseeseeseesaeeessesseesseseesseesseaees 82 Ta TS EIE MRITIS LSU E NA vsce sea sates suutesusesdtoltsdivacossastauestebeseduaceavendeasseueesde exes 84 Method one Update the firmware using the control panel eese 84 Method two Update the firmware using the Firmware Update Utility sss 85 9 Solve probletiis 5 errore ooo eere ee eee gn PE ea paa Pa eaa EooE en eaae aae aae ege PO See P Fe PER EHE PURUS EE ERE RR EE ERR TES Pe E Ese oe Fee esse e esee d sepes pa 87 Control panel help system ic itecto tern enano annon rupe itara Lua Deae Siapa a dak epe S p SEV DAN T iaria 88 Restore the factory set defa lts etre ee uve YET En AE EYE ERN VES V V RENE AEAEE 89 A Cartridge is low or Cartridge is very low message displays on the product control panel 90 Change the Very Low settings ccscsssssessecssessecsscesscesceseessseseecssesseseesaeeseesseeseeseeeseneessesseeseses 90 For products with fax capability elei eene nnne nnn nnns 90 eiTe PLCS EU
106. scessesssessessessesseesasesees 110 Calibrate the product to align the colors eese sees eene nnnnn 110 Check other print job settings eese seee eren enne enne nnn nennt nn ainena ter sisean 110 Check the EconoMode settings lees eene eene nennen nnne nnnn 111 Adjust color settings Windows esee esent tntn teen 111 Try a different print T IT 112 Improve copy and scan image quality moesies iiir E aa E AER R AAR 114 Check the scanner glass for dirt and smudges eese eene tnn 114 Check the paper settings oct iore aa crane ca are Io eed acabe e Ua av n coUe E i 114 Check the image adjustment settings lees essen eee en nnne nnn nh nennen sense trsenas 115 Optimize for text or pictures s ere e RR ERREUR ONE 115 Check the scanner resolution and color settings on the computer csccsscssescessessesseeeeeees 115 Resolution and color guidelines eee esee eene 116 DEG E 116 IDE Tn h Xenultgmee 116 Improve fax image quality 2 5 itr dee ier decer a a perdes dee aq 118 Check the scanner glass for dirt and smudges eese eese eene 118 Check the send fax resolution settings esses essere eene ne nennen nnns tnn nnns tnntn 118 Check the error correction settings eese
107. service change the Fax Speed setting to Slow V 29 from the control panel Ask if your service provider supports fax and for the recommended fax modem speed Some companies might require an adapter If you are using a DSL service make sure that a filter is included on the phone line connection to the product Contact the DSL service provider or purchase a DSL filter if you do not have one If a DSL filter is installed try another filter because filters can be defective Solve general fax problems e Faxes are sending slowly e Fax quality is poor e Fax cuts off or prints on two pages Faxes are sending slowly The product is experiencing poor phone line quality e Retrysending the fax when the line conditions have improved e Check with the phone service provider that the line supports fax e Turnoffthe Error Correction setting a b c d Open the Setup Menu menu Open the Service menu Open the Fax Service menu Open the Error Correction menu Select the Off setting EZ NOTE This can reduce image quality e Usewhite paper for the original Do not use colors such as gray yellow or pink e Increase the Fax Speed setting a b c d Open the Setup Menu menu Open the Fax Setup menu Open the Advanced Setup menu Open the Fax Speed menu Select the correct setting e Divide large fax jobs into smaller sections and then fax them individually e Change the fax settings on the con
108. size paper a b c d Open the Setup Menu menu Open the Fax Setup menu Open the Advanced Setup menu Open the Fit to Page menu Select the On setting Ey NOTE If the Fit to Page setting is off and the Default Paper Size setting is set to letter a legal size original prints on two pages 128 Chapter9 Solve problems ENWW Index A accessories ordering 16 part numbers 16 AirPrint 32 applications downloading 66 Apps menu 66 B bins output locating 4 browser requirements HP embedded Web Server 75 C calibrate colors 110 cartridges replacing 17 change print cartridge 17 checklist fax troubleshooting 125 wireless connectivity 122 cleaning glass 109 114 118 paper path 108 color options changing Windows 111 color theme changing Windows 111 colors calibrate 110 control panel buttons and lights 6 help 88 Homescreen 6 locating 4 ENWW copying edges of documents 116 multiple copies 36 optimizing for text or pictures 115 resolution 2 setting paper size andtype 114 single copies 36 two sided documents 37 covers locating 4 customer self repair partnumbers 16 D defaults restoring 89 document feeder 37 capacity 2 copying two sided documents 37 faxing from 61 jams 97 paper feeding problems 92 double sided copying 37 double sided printing Mac 28 Windows 25 duplex 37 duplex printing Mac 28 duplex printing double sided settings Windows 24 Windows 25 duplexing
109. splays only when the product is connected to a network 5 Information button Provides product status information From the status summary screen you can print the Configuration Report page 6 Supplies E button Provides information about supplies status From the supplies summary screen you can print the Supplies Status page 7 Fax button Provides access to the Fax feature 8 Apps button Provides access to the Apps menu to print directly from Web applications that you have downloaded from the HP ePrintCenter Web site at www hpeprintcenter com 9 Product status Indicates whether the product is ready or is processing ajob 10 Scan button Provides access to the scan features 11 Copy button Provides access to the copy features 12 USB button Provides access to the walkup USB feature for printing and scanning without a computer ENWW Control panel 7 Product hardware setup and software installation For basic setup instructions see the Hardware Installation Guide that came with the product For additional instructions go to HP support on the Web In the US go to www hp com support colorljMFPM476 for HP s all inclusive help for your product Outside the US follow these steps 1 Goto www hp com support 2 Select your country region 3 Click Product Support amp Troubleshooting 4 Enterthe product name HP Color LaserJet Pro MFP M476 and then select Search Find the following support e Install
110. ss 29 Additional print tasks eese eee esee esses eee en nennen nnns enn eiae raunir sns ousus atni sensa errans sns 29 ior e enie 30 HP Wireless Direct and NFC Printing ccsscsscessesssessessesssessesscessecascecesecessesesesseseecssessesseeseeaaes 30 HPePrint via email RETE REEL m 31 HP ePrint software cene eee rette eren tee isea anaana rea uncos eaae vase adorans sU te See ee HERES REN 31 Pic PE 32 Use walk Up USB printing REM 33 n 35 MAK Gio CO PY ais 22 EE 36 Copy on both sides duplex eese tnnt tnnt netten tenerent stets th snas tates nete tennis 37 Copy on both sides automatically lees eese eene enne nennen nenne tenete tese ths na 37 Copy on both sides manually esee eiie esee esses ee eeen etn ete stessi tette sns tnsth enne tns theses nent 37 Mm 39 Scan by using the HP Scan software Windows eese esses esten tentes tes stets th sns th sa sh stessa sanas 40 Scan by using the HP Scan software Mac OS X csccscsscsssscsessesesscsesscsesescessescsesceaeecessesessesessesesteeeaessesseeessees 41 Set Scan to E Mail sissies 42 Introduction snena a a E 42 Use the Scan to E Mail Wizard Windows scssscsssssssssssssesesescsssesesescsssssesesescessesesesesceescseseseseeessaes 42
111. t Packard folder inside the Applications folder 3 Follow the on screen instructions to scan the document 4 When you have scanned all the pages click the Done button to save them to a file ENWW Scan by using the HP Scan software MacOS X 41 Set up Scan to E mail Introduction To use this scan feature the product must be connected to a network This scan feature is not available until you configure it To configure this features use the Scan to Email Setup Wizard Windows which is installed in the HP program group for the product as part of the full software installation You can also use the HP Embedded Web Server to configure this feature The following instructions describe configuring the feature by using both the Scan to Email Setup Wizard and the HP Embedded Web Server e Usethe Scan to E Mail Wizard Windows e Set up the Scan to Email feature via the HP Embedded Web Server Windows e Setup the Scan to Email feature on a Mac Use the Scan to E Mail Wizard Windows Some HP products include driver installation from a software CD At the end of this installation is an option to Setup Scan to Folder and Email The setup wizards include the options for basic configuration After installation access the setup wizard by clicking the Start button selecting the Programs or All Programs item and then clicking the HP item Click the product name item and then click the Scan to E mail Wizard to start the configura
112. t quality is no longer acceptable Device Configuration Shows the information found on the product configuration page e Network Summary Shows the information found on the product network configuration page e Reports Print the configuration and supplies status pages that the product generates e Event Log Shows a list of all product events and errors System tab e Device Information Provides basic product and company information Provides the ability to configure the Paper Setup Change the default paper handling settings for the product product from your computer PrintQuality Change the default print quality settings for the product e EcoSMART Console Change the default times for entering Sleep mode or Auto Power Down mode Configure which events cause the product to wake e Paper Types Configure print modes that correspond to the paper types that the product accepts e System Setup Change the system defaults for the product e Service Perform the cleaning procedure on the product e Save and Restore Save the current settings for the product to a file on the computer Use this file to load the same settings onto another product or to restore these settings to this product at a later time Administration Set or change the product password Enable or disable product features NOTE The System tab can be password protected If this product is on a network always consult with the administrator before changing settings on this
113. t the arrow next to PDF in the bottom left of the driver screen Select HP ePrint For Windows the HP ePrint software supports TCP IP printing to local network printers on the network LAN or WAN to products that support UPD PostScript Windows and Mac both support IPP printing to LAN or WAN network connected products that support ePCL Windows and Mac also both support printing PDF documents to public print locations and printing using HP ePrint via email through the cloud Go to www hp com go eprintsoftware for drivers and information E NOTE The HP ePrint software is a PDF workflow utility for Mac and is not technically a print driver Sf NOTE HP ePrint Software does not support USB printing ENWW Mobile printing 31 AirPrint Direct printing using Apple s AirPrint is supported for iOS 4 2 or later Use AirPrint to print directly to the product from an iPad iPhone 3GS or later or iPod touch third generation or later in the following applications e Mail e Photos e Safari e iBooks e Selectthird party applications To use AirPrint the product must be connected to the same wireless network as the Apple device For more information about using AirPrint and about which HP products are compatible with AirPrint go to the support Web site for this product e IntheUS goto www hp com support colorljMFPM476 e Outside the US go to www hp com support Select your country region Click Troubleshooting
114. tain more than the maximum number of pages Make sure the paper stack fits below the guides in the input tray and remove pages from the output bin e Verify that there are no pieces of paper staples paper clips or other debris in the paper path e Cleanthe document feeder rollers and the separation pad Use compressed air or a clean lint free cloth moistened with warm water If misfeeds still occur replace the rollers e Fromthe Home screen on the product control panel scroll to and touch the Supplies button Check the status of the document feeder kit and replace it if necessary Clean the pickup rollers and separation pad in the document feeder If the product document feeder experiences paper handling problems such as jams or multiple page feeds clean the document feeder rollers and separation pad 1 Open the document feeder cover ENWW Product does not pick up paper or misfeeds 93 2 Usea moist lint free cloth to wipe both pickup rollers and the separation pad to remove dirt CAUTION Do not use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the product these can damage the product Do not place liquids directly on the glass or platen They might seep and damage the product 3 Close the document feeder cover 94 Chapter9 Solve problems ENWW Clear jams Jam locations Use this illustration to identify locations of jams In addition instructions display
115. the product on b From the Home screen on the product control panel touch the Setup button Touch the Fax Setup menu d Touch the Basic Setup menu e Touch the Answer Mode setting and then touch the Automatic option 5 Set the product to check for a dial tone before sending a fax f NOTE This prevents the product from sending a fax while someone is on the telephone a From the Home screen on the product control panel touch the Setup gt button b Touch the Fax Setup menu c Touch the Advanced Setup menu d Touch the Detect Dial Tone setting and then touch On 6 Continue to Step 3 Configure the fax time date and header on page 57 Shared voice fax line with an answering machine Follow these steps to set up the product on a shared voice fax line with an answering machine 1 Disconnect any devices that are connected to the telephone jack 2 Remove the plug from the telephone line out port on the rear of the product 3 Connect the telephone cable to the fax port on the product and to the telephone jack on the wall Ey NOTE Some countries regions might require an adapter for the telephone cable that came with the product f NOTE On some products the fax port might be above the phone port Refer to the icons on the product 15 a ENWW Set up to send and receive faxes 55 4 Connect the answering machine telephone cable to the telephone line out port on the rear of the product N
116. tion process 1 To add anew outgoing email address click the New button 2 Enter the email address Click the Next button 3 Inthe Display Name box type the name to display for this email address and then click Next Ef NOTE To secure the email profile enter a 4 digit PIN After a security PIN is assigned to a profile the PIN must be entered on the product control panel before the product can send an email using that profile 4 Enter the name or the IP address of the SMTP server and the SMTP server port number If the outgoing SMTP server requires additional security authentication click the check box labeled E mail Log in Authentication and enter the required User ID and Password Click the Next button when finished Ey NOTE If you do not know the SMTP server name SMTP port number or authentication information contact the email Internet service provider or system administrator for the information SMTP server names and port names are typically easy to find by doing an Internet search For example use terms like gmail smtp server name or yahoo smtp server name to search 5 Reviewthe information and verify all the settings are correct If there is an error click the Back button to correct the error When finished click the Save and Test button to test the configuration and finish the setup Eyf NOTE Create additional outgoing email profiles to scan from more than one email account Set up the Scan to Emai
117. to Network Folder Wizard Windows e Setup the Scan to Network Folder feature via the HP Embedded Web Server Windows e Setupthe Scanto Network Folder feature on a Mac Use the Scan to Network Folder Wizard Windows Some HP products include driver installation from a software CD At the end of this installation is an option to Setup Scan to Folder and Email The setup wizards include the options for basic configuration After installation access the setup wizard by clicking the Start button selecting the Programs or All Programs item and then clicking the HP item Click the product name item and then click the Scan to Network Folder Wizard to start the configuration process 1 To add a new network folder click the New button 2 Enterthe network folder address or click the Browse button to locate a folder to be shared Enter the display name that will appear on the control panel Click the Next button 3 To share the folder with other users check the box for that option Enter the security pin if required Click the Next button 4 Enterthe User Name and Password Click the Next button 5 Review the information and verify all the settings are correct If there is an error click the Back button to correct the error When finished click the Save and Test button to test the configuration and finish the setup Set up the Scan to Network Folder feature via the HP Embedded Web Server Windows 1 Open the HP Embedd
118. trol panel to a lower resolution 126 Chapter9 Solve problems ENWW a Open the Setup Menu menu b Open the Fax Setup menu c Open the Advanced Setup menu d Open the Fax Resolution menu e Select the correct setting Fax quality is poor Fax is blurry or light e Increase fax resolution when sending faxes Resolution does not affect received faxes a b c d Open the Setup Menu menu Open the Fax Setup menu Open the Advanced Setup menu Open the Fax Resolution menu Select the correct setting f NOTE Increasing resolution slows transmission speed e Turnonthe Error Correction setting from the control panel a b c d Open the Setup Menu menu Open the Service menu Open the Fax Service menu Open the Error Correction menu Select the On setting e Check the toner cartridges and replace if necessary e Ask the sender to darken the contrast setting on the sending fax machine and then resend the fax Fax cuts off or prints on two pages e Set the Default Paper Size setting Faxes print on a single size of paper based on the Default Paper Size settings a b c ENWW Open the Setup Menu menu Open the System Setup menu Open the Paper Setup menu Solve fax problems 127 Open the Default Paper Size menu Select the correct setting e Setthe paper type and size for the tray used for faxes e TurnontheFit to Page setting to print longer length faxes on letter or A4
119. ttachment to the product s email address from any email enabled device To use HP ePrint the product must meet these requirements e The product must be connected to a wired or wireless network and have Internet access e HP Web Services must be enabled on the product and the product must be registered with HP Connected 1 From the Home screen on the product control panel touch the Web Services G3 button 2 Touch the Enable Web Services button The product enables Web Services and then prints an information page The information page contains the printer code that you use to register your HP product at HP Connected 3 Goto www hpconnected com to create an HP ePrint account and complete the setup process For more information go to www hp com support to review additional support information for your product HP ePrint software The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP ePrint capable product This software makes it easy to find HP ePrint enabled products that are registered to your HP Connected account The target HP printer can be located in the office or at locations across the globe e Windows After installing the software open the Print option from within your application and then select HP ePrint from the installed printers list Click the Properties button to configure print options e Mac After installing the software select File Print and then selec
120. u to load another page If the document has multiple pages touch the Yes button Continue this process until you have scanned all the pages 8 When you have scanned the last page touch the No button at the prompt The product sends the fax 60 Chapter Fax ENWW Fax from the document feeder 1 Insert the originals into the document feeder face up CAUTION To prevent damage to the product do not use an original that contains correction tape correction fluid paper clips or staples Also do not load photographs small originals or fragile originals into the document feeder 2 Adjust the paper guides until they are snug against the paper 3 From the Home screen on the product control panel touch the Fax button 4 Use the keypad to enter the fax number 5 Touch the Start Fax button Use speed dials and group dial entries Sf NOTE Phone book entries must be set up using the Fax Menu prior to using the phone book to send faxes 1 Load the document onto the scanner glass or into the document feeder 2 From the Home screen on the product control panel touch the Fax button ENWW Sendafax 61 62 On the keypad touch the fax phone book icon 4 Touch the name of the individual or group entry that you want to use 5 Touchthe Start Fax button Send a fax from the software The procedure to send a fax varies according to your specifications The most typical steps follow 1 2
121. uch the Advanced Setup menu Touch the Detect Dial Tone setting and then touch the On button 8 Continue to Step 3 Configure the fax time date and header on page 57 Step 3 Configure the fax time date and header Configure the product fax settings using one of the following methods e HP Fax Setup Wizard on page 57 if the software is installed e Product control panel on page 57 e HP Device Toolbox on page 58 if the software is installed e HP Embedded Web Server on page 58 if the product is connected to a network f NOTE In the United States and many other countries regions setting the time date and other fax header information is a legal requirement HP Fax Setup Wizard Access the Fax Setup Wizard after initial setup and software installation by following these steps 1 Click Start and then click Programs 2 Click HP click the name of the product and then click HP Fax Setup Wizard 3 Follow the on screen instructions in the HP Fax Setup Wizard to configure the fax settings 4 Continue to Step 4 Run a fax test on page 58 Product control panel To use the control panel to set the date time and header complete the following steps 1 From the Home screen touch the Setup button 2 Touchthe Fax Setup menu 3 Touchthe Basic Setup menu 4 Scroll to and touch the Time Date button 5 Selectthe 12 hour clock or 24 hour clock 6 Use the keypad to enter the curre
122. uch the Optimize button Touch the arrow buttons to scroll through the options and then touch an option to select it The following copy quality settings are available e Auto Select Use this setting when you are not concerned about the quality of the copy This is the default setting e Mixed Use this setting for documents that contain a mixture of text and graphics e Text Use this setting for documents that contain mostly text e Picture Use this setting for documents that contain mostly graphics Check the scanner resolution and color settings on the computer If you are printing a scanned image and the quality is not what you expected you might have selected a resolution or color setting in the scanner software that does not match your needs Resolution and color affect the following features of scanned images Image clarity Texture of gradations smooth or rough Scan time File size Scanning resolution is measured in pixels per inch ppi S NOTE Scanning ppi levels are not interchangeable with printing dpi dots per inch levels ENWW Improve copy and scan image quality 115 Color grayscale and black and white define the number of colors possible You can adjust the scanner hardware resolution to up to 1200 ppi The resolution and color guidelines table lists simple tips that you can follow to meet your scanning needs f NOTE Setting the resolution and color to a high value can create large files that
123. upport colorljMFPM476 Outside the US go to www hp com support Select your country region Click Product Support amp Troubleshooting Enter the product name and then select Search HP s all inclusive help for your product includes the following information Install and configure Learn and use Solve problems Download software updates Join support forums Find warranty and regulatory information 87 Control panel help system The product has a built in Help system that explains how to use each screen To open the Help system touch the Help button in the upper right corner of the screen For some screens the Help opens to a global menu where you can search for specific topics You can browse through the menu structure by touching the buttons in the menu Some Help screens include animations that guide you through procedures such as clearing jams For screens that contain settings for individual jobs the Help opens to a topic that explains the options for that screen If the product alerts you of an error or warning touch the Help button to open a message that describes the problem The message also contains instructions to help solve the problem 88 Chapter9 Solve problems ENWW Restore the factory set defaults Restoring the factory set defaults returns all of the product and network settings to the factory defaults It will not reset the page count tray size or language To restore the product to the fact
124. utgoing E mail Profiles Set an email address that will appear as the from address for all emails sent from the product Configure the SMTP Server information e E mail Address Book Add or delete entries in the email address book e E mailOptions Configure a default subject line and body text Configure default scan settings for emails Networking tab Network administrators can use this tab to control network related settings for the product when it is connected to an IP based network It also allows the network administrator to set Network connected products only up Wireless Direct functionality This tab does not appear if the product is directly connected to a computer Provides the ability to change network settings from your computer HP Web Services tab Use this tab to set up and use various Web tools with the product HP Smart Install tab Use this tab to disable HP Smart Install or to download and install the product software ENWW Advanced configuration with HP Embedded Web Server EWS and HP Device Toolbox Windows 77 Advanced configuration with HP Utility for Mac OS X Use the HP Utility for Mac OS X to check product status or to view or change product settings from your computer You can use the HP Utility when the product is connected with a USB cable or is connected to a TCP IP based network Open HP Utility 1 At the computer open the Apple et menu click the System Preferences menu and then click the Pr
125. y problems try the following solutions and also see Improve scan quality Improve fax quality or Improve copy quality for further solutions e Printfrom a different software program e Check the paper type setting for the print job e Checktoner cartridge status e Printandinterpret the print quality page e Clean the product e Visually inspect the toner cartridge e Checkpaperand the printing environment e Calibrate the product to align the colors e Check other print job settings e Try a different print driver Print from a different software program Try printing from a different software program If the page prints correctly the problem is with the software program from which you were printing Check the paper type setting for the print job Check the paper type setting when printing from a software program and the printed pages have smears fuzzy or dark print curled paper scattered dots of toner loose toner or small areas of missing toner Check the paper type setting Windows 1 From the software program select the Print option 2 Select the product and then click the Properties or Preferences button 3 Click the Paper Quality tab 4 Fromthe Paper Type drop down list click the More option 5 Expandthe list of Type is options 6 Expand the category of paper types that best describes your paper 7 Selectthe option for the type of paper you are using and
Download Pdf Manuals
Related Search