(8 Outlets) Product Manual
Contents
1. F Seri T PRIMARY 11 Site Wire Fault Indicator This LED will illuminate to warn the user that a wiring problem exists within the AC receptacle such as a bad ground or reversed wiring If illuminated disconnect all equipment and contact an electrician to ensure outlet is properly wired 12 Coax Cable DSS Surge Protection The Coax Cable DSS surge protection ports will protect any cable Modem CATV converter or DSS receiver 6 Input Power Cord Heavy duty extra long power cord 7 Output Circuit Breaker Resettable circuit breakers provide Output outlets protection from overload 8 Input Circuit Breaker Resettable circuit breakers provide Input outlets optimal overload protection 9 USB port USB communication port for management software 13 Serial Port Serial port allows connection and communication between the UPS 10 Protected Communication Ports RJ11 RJ45 Ports protect standard single line and the computer modem fax telephone line or network cable 14 Serial Port Il Serial Port II relays information to equipment that can utilize a contact closure UPS DEFINITIONS FOR ILLUMINATED LCD INDICATORS INPUT voltage meter Measures the AC voltage that the UPS system is receiving from the utility wall B wre LOAD ao2. automatically switches modes to operate like a conventional UPS with an AVR Since utility power operates normally 88 of the time the result of this technology is a significant reduction in power consumption when compared to conventional designs HARDWARE INSTALLATION GUIDE 1 Battery charge loss may occur during shipping and storage It is strongly recommended to charge batteries for at least eight hours prior to using the UPS for the first time to ensure that the batteries maximum charge capacity To recharge the batteries plug the UPS into an AC outlet 2 When you use the included software connect either the serial or the USB cable between the computer and the corresponding port on the UPS Note If the USB port is used the serial port will be disabled They cannot be used simultaneously The computer with the PowerPanel Business Edition S W connects to the USB port or the Serial porton the UPS It can control the operating schedule battery test outlet etc and get information on the UPS status However other computers with PowerPanel Business Edition S W can only get UPS status information via a LAN connection 3 With the UPS off and unplugged connect your equipment into the outlets DO NOT plug a laser printer copier space heater vacuum paper shredder or other large electrical devices see Specifications for maximum load capacity into the UPS The power demands of these devices will overload and possibly damage the unit 4 T
3. outlet The INPUT voltage readout can be used as a diagnostic tool to identify poor quality input power The AVR in this UPS continuously conditions the power to a stable 110 120V output to connected equipment In the event of a complete power loss severe brownout or over voltage the UPS relies on its internal battery back up to supply a consistent 110 120V output SEHA SILENT Z Al BATT u OUTPUT voltage meter Measures in real time the AC voltage that the UPS system is providing to the computer such as normal line mode AVR mode and battery back up mode Note The OUTPUT voltage readout displays the status of the battery back up outlets ESTIMATE RUN TIME Displays the run time estimate of the UPS with the current battery capacity and load NORMAL icon Appears when the UPS is working under normal conditions INPUT OUTPUT UT ESTIMATE RUN_TIME ESTIMATE RUN_TIME BATTERY icon During a severe brownout or blackout this icon appears and an alarm sounds two short beeps followed by a pause to indicate the UPS is operating from its Internal batteries During an extended brownout or blackout that drains the battery a continuous alarm will sound and the BATT CAPACITY readout will show a single shaded segment equaling 20 battery capacity remaining indicating the UPS batteries are nearly out of power If this occurs it is recommended that you save your files and manually power down your equipment immediately AVR Autom
4. provided with the protector and any other implied or expressed warranties are nonexistent This warranty may not be modified except in writing signed by an officer of the SnapAV Corporation Product Warranty Episode Power Products have a Lifetime Limited Warranty This warranty includes parts and labor repairs on all components found to be defective in material or workmanship under normal conditions of use This warranty shall not apply to products which have been abused modified or disassembled Products to be repaired under this warranty must be returned to SnapAV or a designated service center with prior notification and an assigned return authorization number RA Battery Warranty 2 years Limited Batteries will be free of defects in design material or workmanship SnapAV will replace any defective battery EP 400 UPS 8HTR 1000 amp 2200 Manual and Instructions Enisode Rack Mount 8 Outlet 2U Uninterruptible Power Supply AVR with RJ45 RGG Read thoroughly and follow all instructions carefully before attempting to unpack install or operate this UPS unit BOX CONTENTS 1 UPS Unit 1 User s Manual for UPS 2 Rack Mount Brackets 2 Stands 1 Telephone Cable 1 Emergency Power Off Cable 1 PowerPanel Business Edition Software CD 2 Serial Interface Cable DB 9 1 USB A B type cable IMPORTANT SAFETY INSTRUCTIONS 1 To prevent the risk of fire or electric shock install in a temperature and humidi
5. Protection Yes Coaxial Insertion Loss lt 1dB rated for DSS up to 2 0 GHz Coaxial Breakdown Voltage 300V Coaxial Bidirectional Yes Input Voltage Range VAC 80 150 Output Plug Style Right Angle Resettable Circuit Breaker Yes 2 resettable circuit breakers PROBLEM POSSIBLE CAUSE SOLUTION Number of Total Outlets 8 Number of Surge amp Battery 8 Backup Outlets Battery Voltage VAC 120 7 pure sine wave Line Frequency Hz 60 3 Battery Frequency Hz 50 60 1 Battery Waveform Sine wave Outlets do not provide power to equipment Circuit breaker has tripped due to an overload Turn the UPS off and unplug at least one piece of equipment Wait 10 seconds reset the circuit breaker by depressing the button and then turn the UPS on Overload Protection On Utility Circuit Breaker On Battery Internal Current Limiting Batteries are discharged Recharge the unit for at least 4 hours Unit has been damaged by a surge or spike Uncritical outlets have turned off automatically due to an overload Contact SnapAV about replacement batteries at 866 838 5052 Push the toggle button to make the uncritical outlets turn on Transient Response Time ms lt 4 millisecond Single Pulse Energy Dissipation 1874 Joules Peak Impulse Current Amps 65000A Noise Filtration Range 100KHz 100MHz The UPS does no
6. REPLACING THE BATTERY Read and follow these IMPORTANT SAFETY INSTRUCTIONS before servicing the battery Service the battery under the supervision of someone knowledgeable of batteries and their precautions Servicing the battery can only be performed by trained personnel CAUTION When replacing batteries replace with the same number of the following battery size 12V 7AH for EP 400 UPS 8HTR 1000 and 12V 9AH for EP 400 UPS 8HTR 2200 There is risk of explosion if the battery is replaced by an incorrect type Before replacing batteries remove conductive jewelry such as chains wrist watches and rings Do not dispose of batteries in a fire the batteries may explode Do not open or mutilate batteries as released material is harmful to the skin and eyes and may be toxic To reduce the risk of fire connect only to a circuit provided with 20 amperes or 15 amps depending on model maximum branch circuit overcurrent protection in accordance with the National Electric Code ANSI NFPA 70 Take the following precautions before replacing the battery 1 Remove all watches rings or other metal objects 2 Only use tools with insulated handles and do not lay tools or metal parts on top of battery or any terminals 4 Wear rubber gloves and boots and safety goggles 5 Determine if the battery is inadvertently grounded and remove source of ground if necessary CONTACT WITH A GROUNDED BATTERY CAN RESULT IN ELECTRICAL SHOCK The likelihood of such
7. TCH m E In case of an emergency it can be used to treated ania immediately cut off power from the UPS RJ PLUG NO CONNECTION Primary Computer Primary Comouter The equipment thal Gan rad intonation from dry connect install PowerPanel Business Edition lestall Powar Pama Business Edition BASIC OPERATION PRODUCT FEATURES 2 1 1 Power Switch Master on off switch for equipment connected to the UPS 2 Power On Indicator Indicates the power is on 3 LCD Module Display LCD shows all the UPS information with icons and messages 4 LCD Display Toggle Button The button can be used to toggle between different data displays on the LCD 5 Battery Backup Protected Outlets Provides eight battery powered surge protected and AVR outlets for connected equipment and ensures temporary uninterrupted operation of connected equipment during a power failure Critical Non critical When the UPS is overloaded the circuit breakers will be tripped to interrupt the power supply to the uncritical outlets while continuing to supply the critical outlets As well as the battery capacity depletes under the threshold value the uncritical outlets will be shut down and provide energy for critical outlets The threshold can be determined and set by users Non critical outlets can also be turned on off manually through the software package provided
8. TED Yes Attachment plugs and recep tacles UL FILE NUMBER and or CSA E187679 FILE NUMBER Cable Type USB Software PowerPanel Business Edition The cable is connected to the wrong port Try another port of the computer The serial cable is not the cable that was provided with the unit Replace with provided USB cable
9. atic Voltage Regulation icon Appears whenever your UPS is automatically correcting low AC input line voltage without using battery power This is a normal automatic operation of your UPS and no action is required SILENT MODE icon Appears whenever the UPS is in silent mode The buzzer does not beep during silent mode until the battery reaches low capacity OVER LOAD icon Appears and an alarm sounds to indicate the battery supplied outlets are overloaded To clear the overload unplug some of your equipment from the battery supplied outlets until the icon turns off and the alarm stops FAULT icon Icon appears if there is a problem with your UPS BATT CAPACITY meter Displays the approximate charge level in 20 increments of the UPS s internal battery During a blackout or severe brownout and the UPS switches to battery back up power the BATT CAPACITY icon appears and the charge level decreases LOAD CAPACITY Displays the approximate output load level in 20 increments of the UPS s battery outlets LCD STATUS AND SETUP FUNCTIONS 1 General Mode a Press the Display button to check the status of the UPS b Press and hold the Display toggle for 4 seconds If machine is in Battery Mode it will enter Mute status f machine is in Line Mode it proceeds Self Test c If the Display toggle remains untouched for over 30 seconds the LCD backlight will turn off automatically 2 Set up Mode Step 1 The machine
10. batteries fully charged Recharge the batteries every three months to ensure good battery capacity and long battery life This may also prevent damage to the unit from unlikely battery leakage 10 The unit provides one Primary Serial Port I Secondary Serial Port II and one USB port paired with the Primary Serial Port to allow connection and communication between the unit and any attached computers The Primary Serial Port 1 as well as its paired USB port allow for bi directional communication among the UPS and the primary connected computer running the PowerPanel Business Edition S W provided The UPS can control the computer s shutdown in case of an emergency and at the same time the computer can monitor the UPS and alter its various programmable parameters On the other hand secondary Serial Port II only allows the UPS to initiate the connected computer s smart auto shutdown in case of an emergency 11 EPO Emergency Power Off Port Use the provided cable to connect to the special EPO contact switch Follow the appropriate OPTION 1 USER SUPPLIED NORMALLY CLOSED SWITCH k E o rs i F Er 4 5 JUMPER lt i N C EPO SWITCH _ H ag circuit diagram right to wire the cable to your PLUG Hy wile eI E l EE gi dl EPO configuration The EPO remote switch is i a a switch installed in an outside area connected R l to the unit via an ordinary RJ 11 phone line ORTON ZSER SUPPLIED NORMALE OPENS MI
11. ccident abuse or misuse and products subject to manufacturer s recall or similar event 8 DISPUTE RESOLUTION Any controversy or claim arising out of or relating to SnapAV Surge Protector Equipment Policy or the alleged breach thereof shall be settled by arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules You may file for arbitration at any AAA location in the United States upon the payment of the applicable filing fee The arbitration will be conducted before a single arbitrator and will be limited solely to the dispute or controversy between you and SnapAV The arbitration shall be held in any mutually agreed upon location in person by telephone or online Any decision rendered in such arbitration proceedings will be final and binding on each of the parties and judgment may be entered thereon in a court of competent jurisdiction The arbitrator shall not award either party special exemplary consequential punitive incidental or indirect damages or attorney s fees The parties will share the costs of arbitration including the arbitrator s fees if any in the proportion that the final award bears to the amount of the initial claim 9 GENERAL If you have any questions regarding the product warranty or the connected equipment protection policy please contact the SnapAV Technical Support ay 866 838 5052 This warranty supersedes all previous warranties This is the only warranty
12. chased outside of SnapAV internet website do not carry a valid Connected Equipment Protection Policy unless purchased from an Authorized SnapAV Dealer CAUTION Audio Video computer and or telephone system installations can be very complex systems which consist of many interconnected components Due to the nature of electricity and surges a single protector may not be able to completely protect complex installations In those cases a systemic approach using multiple protectors must be employed Systemic protection requires professional design AC power satellite cables CATV cables or telephone network lines entering the system that do not pass through this surge protector will render the SnapAV connected equipment protection policy null and void For additional information on how to protect your system please contact SnapAV before connecting your equipment to the surge protector SnapAV Surge Protector Connected Equipment Protection Policy Valid only in the United States and Canada It is the policy of SnapAV that it will in its sole discretion replace pay to replace at fair market value or pay to repair up to the dollar amount specified below equipment that is damaged by an AC power cable telephone or lightning surge while connected to a properly installed SnapAV surge protector SnapAV must determine that the surge protector shows signs of surge damage or is operating outside of design specifications relative to its surge
13. ecifications for maximum load capacity are too large for a UPS AUTOMATIC VOLTAGE REGULATOR AVR The EP 400 UPS 8HTR 1000 and EP 400 UPS 8HTR 2200 can stabilize consistent utility power The incoming utility power may be damaging to important data and hardware but Automatic Voltage Regulation helps protect equipment from experiencing damaging voltage levels An Automatic Voltage Regulator automatically regulates low or high voltages to keep equipment working at safe AC power levels without switching to battery Your equipment can operate normally even during power problems such as short brownouts and blackouts The unit s sealed lead acid batteries will provide power only if the incoming voltage drops below 80V or increases above 150V What is GEMTech Green Energy Management technology This product is designed with active energy management circuitry for efficient economical operation The patented energy saving design in this product reduces energy consumption by up to 75 compared to conventional designs Conventional UPS systems pass power through an AVR automatic voltage regulator transformer to provide normal output voltage to protected devices This method is highly inefficient resulting in excessive energy costs and unwanted heat By contrast the circuitry in our unit bypasses the transformer when utility power is normal This bypass mode uses less energy and emits less heat When utility power is detected to be abnormal the unit
14. enters Set Up Mode after holding the Display toggle for 10 seconds Icons 3 4 5 6 7 8 light to indicate Set Up Mode Step 2 By pressing the Display toggle users can switch between setup functions User configurable functions are as follows SPECIFICATIONS 1000 2200 Product Dimensions 17 25 x 15 75 x 3 5 LXWXH Weight 52 Ib 63 Ib Rack Size 2U AC Input Plug Type Nema 5 15P Nema 5 20P Cable Length 10 ft Operating Temperature 32 F to 95 F 0 C to 40 C Automatic Voltage Regulation Yes Item Unit Input Voltage V Output Voltage V Output Frequency Hz Load Kw Estimate Run Time Min Load Capacity Battery Capacity Centigrade C Fahrenheit F a Delay Time Delay between switching from Battery Mode to Line Mode There are 9 different settings The default setting is 0 minutes b Battery Pack Numbers Provides the estimated UPS runtime using various numbers of battery packs The default setting is 0 c Static Frequency Tolerance There are 6 settings The default setting is 6 Functional description The setting may be adjusted to the quality of the electricity in use d Slew rate Dynamic Frequency Tolerance There are 5 different settings and the fault value is 4Hz sec Functional Description Slew Rate indicates the tolerance of a device in accepting frequency variance The lower Slew Rate results in less tolerance but better pro
15. o protect a fax telephone modem line or network cable connect the telephone or network cable from the wall jack outlet to the jack marked IN of the UPS Then connect a telephone cable or network cable from the jack marked OUT on the UPS to the modem computer telephone fax machine or network device 5 Plug the UPS into a 2 pole 3 wire grounded receptacle wall outlet Make sure the wall branch outlet is protected by a fuse or circuit breaker and does not service equipment with large electrical demands e g air conditioner refrigerator copier etc Avoid using extension cords 6 Press the power switch to turn the UPS on The Power On indicator light will illuminate If an overload is detected an audible alarm will sound and the UPS will emit one long beep In order to reset it turn the unit off and unplug some equipment from outlets Make sure your equipment carries a load current within the unit s safe range see Technical Specifications for maximum load capacity and then turn the unit on HARDWARE INSTALLATION GUIDE CONT 7 Your UPS is equipped with an auto charge feature When the UPS is plugged into an AC outlet the battery will be automatically charging even when the unit is switched off 8 In order to maintain an optimal battery charge at all times leave the UPS plugged into an AC outlet at all times 9 Before storing the UPS for an extended period of time turn the unit OFF Then cover it and store it with the
16. protection capability and under all of the circumstances failed to protect your connected equipment THIS POLICY IS SUBJECT TO THE CONDITIONS BELOW 1 PROOF OF PURCHASE REQUIRED SnapAV s connected equipment policy extends to the original purchaser of the SnapAV product only and is non transferable Original purchase receipts must accompany any product return or claim for connected equipment damage 2 PROPER INSTALLATION SnapAV AC protectors must be directly plugged into a properly grounded 3 wire AC outlet Extension cords non grounded two prong adapters or other non SnapAV surge products must not be used Building wiring and other connections to protected equipment must conform to applicable codes NEC or CEC No other ground wires or ground connections may be used All wires including e g AC power lines telephone lines signal data lines coaxial cable leading into the protected equipment must first pass through a single SnapAV protector designed for the particular application The protector and the equipment to be protected must be indoors in a dry location and in the same building SnapAV installation instructions and diagrams must be followed 3 NOTIFICATION You must notify SnapAV within fourteen days of any event precipitating a request for product replacement or payment for connected equipment damage A return authorization RA number must first be obtained from the SnapAV Customer Relations Department at
17. quest is eligible for payment If the surge protector shows no signs of AC power or signal line surge damage and is working within design specifications SnapAV will return the unit to you explaining the test results and notifying you of the rejection of your claim SnapAV reserves the right to inspect the damaged connected equipment parts or circuit boards SnapAV also reserves the right to inspect the customer s facility Damaged equipment deemed uneconomical to repair must remain available for inspection by SnapAV until the claim is finalized 5 REQUEST PAYMENTS Once SnapAV has determined that you are entitled to compensation SnapAV will at its election pay you the present fair market value of the damaged equipment or pay for the cost of the repair or send you replacement equipment or pay the equivalence of replacement equipment 6 OTHER INSURANCE WARRANTIES This coverage is secondary to any existing manufacturer s warranty implied or expressed or any insurance and or service contract that may cover the loss 7 EXCLUSIONS THE SNAPAV SURGE PROTECTOR EQUIPMENT POLICY DOES NOT APPLY TO Service charges installation costs reinstallation costs setup cost diagnostic charges periodic checkups routine maintenance loss of use of the product costs or expenses arising out of reprogramming or loss of programming and or data shipping charges or fees service calls loss or damage occasioned by fire theft flood wind a
18. rticular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experienced radio TV technician for help Any special accessories needed for compliance must be specified in the instruction SNAPAV SURGE PROTECTOR EQUIPMENT WARRANTY POLICY LIFETIME 2 YEAR SnapAV Surge Protector Lifetime Product Warranty SnapAV warrants to the purchaser of any standard SnapAV surge protector that the surge protector shall be free of defects in design material or workmanship and SnapAV will repair or replace any defective unit For product replacement see NOTIFICATION below Lifetime Replacement Policy Valid only in the United States and Canada If your SnapAV surge protector becomes damaged while protecting your connected equipment you may request an equivalent replacement to the latest technology of that product category Keep a copy of the original invoice to verify the product belongs to the original purchaser Warning Notice WARRANTY LIMITATION FOR INTERNET PURCHASERS SnapAV products pur
19. shock will be reduced if such grounds are removed during installation and maintenance applicable to a UPS and a remote battery supply not having a grounded circuit FCC Notice 1 Remove the right side front panel 4 Disconnect the black and red cable 2 Remove the one retaining 3 Remove the cable protection screw of the cable protection cover cover 5 Remove the three retaining screws 6 Pull out the old battery pack and replace Reassemble the retaining screws covers black and red cable and front panel in the reverse sequence of the above steps Recharge the unit for 4 8 hours to ensure maximum UPS battery runtime This device complies with Part 15 of FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any WARNINGI This equipment has been tested and found to comply with the limits for a Class B Digital Device pursuant to Part 15 of FCC Rules These limits are designed to provide reasonable protection against harmful interference in residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the C interference received including interference that may cause undesired operation instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a pa
20. t perform expected runtime Battery not fully charged Recharge the battery by leaving the UPS plugged in Battery is worn out Contact SnapAV about replacement batteries at 866 838 5052 The UPS will not turn on The on off switch is designed to prevent damage by rapidly turning it off and on Turn the UPS off Wait 10 seconds and then turn the UPS on The unit is not connected to an AC outlet The unit must be connected to a 110 120v 60Hz outlet The battery is worn out Contact SnapAV about replacement batteries at 866 838 5052 Mechanical problem Contact SnapAV at 866 838 5052 PowerPanel Personal Edition is inactive all icons are gray The USB cable is not connected Connect the USB cable to the UPS unit and an open USB port on the back of the computer The provided USB cable must be used The unit is not providing battery power Shutdown your computer and turn the UPS off Wait 10 seconds and turn the UPS back on This should reset the unit Battery Runtime at Half Load 32 16 min Battery Runtime at Full Load min 11 6 Battery Typical Recharge Time 8 Hours Battery Type Sealed Lead Acid Battery Size 12V 7AH 12V 9AH User Replaceable Battery Yes Replacment Battery RBP832S RBP842S Battery Qty 4 PRODUCT COMPLIANCE UL UL 1778 UPS cUL 107 1 FCC RoHS CE FCC Class B RoHS UL 498 LIS
21. tection for the connected loads e Battery Shutdown Voltage This function adjusts the UPS shutdown point according to the battery voltage The settable items are sorted by unit as in the following table Step 3 Press and hold the toggle for 4 seconds When the icons blink the value of each item can be changed by slightly pressing the toggle Step 4 To save the value and return to general mode press and hold the toggle for 4 seconds Note If the machine is left idle for over 30 seconds during setup the backlight will turn off and return to general mode automatically Item Unit Delay Time Min Battery Pack Numbers A Static Frequency Tolerance Slew Rate Hz Battery Shutdown Voltage V Note If user wants to return to general mode without saving changes there are two methods 1 Wait for the backlight to turn off OR 2 Press and hold the Display toggle for 10 seconds TROUBLE SHOOTING Amperage 15 20 AC Outlets amp Plug Type 8 x Nema 8 x Nema 5 15R 5 20R Output VAC 1000 2170 Output Watts 700 1600 UPS Topology Line Interactive Operating Humidity 0 95 non condensing Storage Temperature 5 F to 113 F 15 C to 45 C Number of RJ11 RJ45 Con nectors 1 pair 1 in 1 out RJ11 RJ45 Clamping Level 310 V for RJ11 6 8 V for RJ45 Coaxial No of Pairs 1 COAXIAL Gold Plated F Con Yes nectors Coax Cable DSS Surge
22. ty controlled indoor area free of conductive contaminants Please see specifications for acceptable temperature and humidity range 2 To reduce the risk of electric shock do not remove the cover except to service the battery There are no user serviceable parts inside except for battery 3 Hazardous live parts inside can be energized by the battery even when the AC input power is disconnected 4 The UPS must be connected to an AC power outlet with fuse or circuit breaker protection Do not plug into an outlet that is not grounded If you need to de energize this equipment turn off and unplug the unit 5 To avoid electric shock turn off the unit and unplug it from the AC power source before servicing the battery or installing a computer component 6 To reduce the risk of fire connect only to a circuit provided with 20 amperes or 15 amps depending on model maximum branch circuit over current protection in accordance with the National Electric Code ANSI NFPA 70 DO NOT USE FOR MEDICAL OR LIFE SUPPORT EQUIPMENT Episode does not sell products for life support or medical applications DO NOT use in any circumstance that would affect operation safety of any life support equipment any medical applications or patient care DO NOT USE WITH OR NEAR AQUARIUMS Condensation from the aquarium can cause the unit to short out and may cause fire or electric shock DO NOT USE WITH LARGE ELECTRICAL DEVICES The power demands of certain equipment see Sp
23. www snapav com support before returning the protector to SnapAV At this time you must notify SnapAV if you believe you have a claim for damaged connected equipment Once you obtain a RA number please mark the number on the bottom of the unit and pack it in a shipping carton box with enough packing material to protect it during transit The RA number must also be clearly marked on the outside of the carton Ship the unit to SnapAV Please note that you are responsible for any and all charges related to shipping the unit to SnapAV If connected equipment damage was indicated on your RA request SnapAV will request the make and model of all connected equipment a connection diagram of your system as well as other requests based on the extent of the request for product placement or payment for connected equipment damage All requests by SnapAV are to be completed and returned within 30 days Be sure to note its configuration before disconnecting your equipment 4 DETERMINATION OF FAILURE SnapAV will evaluate the protector for surge damage The protector must show signs of surge damage or must be performing outside of design specifications relative to its surge protection capability Opening the enclosure tampering with or modifying the unit in any way shall be grounds for an automatic denial of your request for payment SnapAV after evaluating all information provided shall in its sole discretion determine whether or not your re
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