CCRL.Personal GSM Manual
Contents
1. Activity Interval 0 disabled Min Pl Scan Hardware Logging In the Board Setup window each tab selection 1 and 2 has the following properties for each of the two Enable Unit checkbox this has to be checked to activate the selected board The Model dropdown listbox specifies which type of Voice Recording board or USB box is to be used PCI boards must be installed by doing a first This will auto detect OptiLogix PCI cards A list of available cards will be displayed of which the appropriate one can be selected CallCatcher Personal GSM Users Manual Page 15 VOICERECORDING COM CallCatcher Personal GSM The detected hardware bus and slot number of the PCI card will be displayed in the PCI Bus Slot pop up box PCI USB Unit Model Lx Dx 02 USB hi USB Unit USB amp cprogram files ccr_qsm_personalvirmwareyuni_qsm4 twa In the above PCI USB Unit panel the yellow browse button selects the downloadable firmware file for the board which is to be downloaded during the start up phase of the CallCatcher Personal GSM A firmware file must be selected Consult the latest release notes and use the most recent software and firmware versions to achieve a successful installation or update of the product Parameters La Parameters loaded 0 0 0 In the above Parameters panel the yellow browse button selects which optional parameter file is to be used in conjunction with the speci2. Ports and Extensions ODI and CLI Extended Into v Specify Ports v Specify Extension Include All Exclude all ele Calls without Recording Y Incoming Calls Outbound Calls Voice activated Calls From 319 2007 3 24 2007 From 2 00 PM 3 30 PM Call Duration 002 00 05 00 Directions Outgoing Incoming Voice On all Ports Extension 272 DDI 09006 845644 strict Name OptiLogie The Ports criteria allows for Including or Excluding certain ports recording channels and to search for incoming outgoing or both types of calls Criteria also can be set for Voice activated calls Extension numbers in case of recording extensions directly can be specified as well CallCatcher Personal GSM Users Manual Page 45 VOICERECORDING COM CallCatcher Personal GSM 9 6 6 Dialled Number and Caller ID Criteria Ea Filter options Date and Time Call Duration Ports and Extensions ODI and CLI Extended Into v Specify dialled Number specity Caller ID Number 090067845644 sensithity e Strict Relaxed From 3 1 9 200 3 24 2007 From 2 00 Pe 3 30 PM Call Duration 002 00 005 00 ODI 090067845644 strict Name OptiLogie Dialled or received Caller ID telephone numbers can be searched on The criteria are enabled when the Specify dialled Number and Specify Caller ID Number checkboxes are checked respectively On both criteria there is a selection possibl
3. channels 13 1 LOGIN Using this configuration button a specific CallCatcher Personal GSM server to login to can be selected from a user defined list of servers Select Server IP address _ 1952 168 0 100 192 766 0700 Preset Demo Page 54 CallCatcher Personal GSM Users Manual VOICERECORDING COM CallCatcher Personal GSM Select a preset and click on Close to activate this preset New presets can be created using the Add button Adding or editing a preset will make the following screen appear Server Preset Login Mame Preset Demo User Mame Administrator Froperties Server Remote Host 192 168 0 100 Password reer Remote Por 8777 R Confirm eneeeneeneE neee Ca The Server Preset panel must contain the same User Name and Password as the user would have on the CallCatcher Personal GSM server in order to be able to login Using the connect button this client application can login in a secured way and enables a highly secured and encrypted transmission of voice packets over the LAN The CallCatcher Personal GSM port to be monitored as well as the audio gain can be adjusted on the fly Using the Set button a description can be attached to a specific port number and therefore enabling an easy way of searching for a specific port to listen to in real time Note make sure the machine is connected to the local LAN to allow CallCatcher Personal GSM remote client software login CallCatch
4. COM CallCatcher Personal GSM Users Manual Monitor Recordings Found 1001 of 1001 Flags Date Time Length Port_ Extension Direction Tel No Name _ Remarks 06 07 2006 14 13 000 05 04 Inbound 651179947 06 07 2006 14 12 001 24 02 Outbound 0788448774 06 07 2006 14 11 001 51 04 Inbound 793638111 06 07 2006 44 10 0055p 1 pound 016421154 06 07 2006 06 07 2006 06 07 2006 G4 Filter options Date and Time Call Duration l Ports and Extensions DDI and CLI Extended Info v Specify Date Begin End Extended Information Fal March 2007 es Sun Mon Tue Wed Thu Fri Sat 1 2 3 city 4 5 6 7 8 9 10 Postal Code O Single Day 11 12 13 14 15 16 17 Period maa ae A CallCatcher Personal GSM Settings Options Help gt O43 6 an Selat e Ea CallCatcher Personal GSM Settings Options Help Sealann Channel Status v Specify Time From 14 00 O Lastn Da From 3 19 2007 Inbound Outbound Total HOD Capacity used Firmware Unit 1 2 Total HOD Capacity used Backup Capacity used G Recordings 38 today 0 Version 2 42 UK Date November 2007 Reference CCR PERSONAL GSM UK242 NOTICE Information contained in this document is believed to be accurate and reliable However due to ongoing product improveme
5. EXTRA SETTINGS 10 1 SYSTEM ALARM SETTINGS Extra Settings System Alarm Soundcard i m Alarm Events Early Server Warnings Operational Server Events _ Space in use exceeds _ Operational Errors _ Non backed up Recordings deleted No Call Activity in the last 1 dais Backup Media Warnings Space in use exceeds Operational Errors Methods of Signalling _ Play local Alarm on operational Events Additional facilities are provided by the CallCatcher Personal GSM to support alarm warnings A local alarm can be generated when storage or backup capacity is exceeding pre programmed limits Operational errors or warnings are logged and can be viewed using the View Log button Page 48 CallCatcher Personal GSM Users Manual VOICERECORDING COM CallCatcher Personal GSM 10 2 SOUND Extra Settings System Alarm gt Soundcard ae Selected SoundCard Windows machines can have multiple sound resources a specific sound resource must be selected in case the default resource does not operate with the CallCatcher Personal GSM server CallCatcher Personal GSM Users Manual Page 49 VOICERECORDING COM CallCatcher Personal GSM 11 STATISTICS Statistics Calls Made Today Total Amount Of Calls l Average stats b Total Global Accumulated Statistics O 4 227 Total E i Sutbound E 4 227 Inbound E o Unanswered WO voice Outbound Inbound Unanswered o
6. Manual Page 25 VOICERECORDING COM CallCatcher Personal GSM 6 PROPERTIES PORT Port Settings General settings Fortis enabled w Port Hame Default Extension Port 003 H Port 004 Start Recording using Voice Activation Audio Compression ved compression 64 kb s Copy Settings To Other Ports As the CallCatcher Personal GSM has integrated back to back gateways with internal signalling the ports must be configured in System Signalling mode eO A specific port setting can be copied aa a to all or a selection of other ports by T focussing on the port to be copied 2 Port 40 first and then clicking on the Copy Ra Fort U04 Settings To Other Ports button which will make this panel appear Page 26 CallCatcher Personal GSM Users Manual VOICERECORDING COM CallCatcher Personal GSM 6 1 GENERAL SETTINGS 6 1 1 Audio Compression The Audio Compression property allows to select a proprietary 36 kbit s compression mode that gives almost the same high 64 kbit s quality at about half the file size 6 1 2 Port Name A Port Name can be specified which will be displayed on the main status screen as a Static text The Default Extension will appear in the Extension column of the recordings list in the Monitor screen CallCatcher Personal GSM Users Manual Page 27 VOICERECORDING COM CallCatcher Personal GSM 6 2 OUTBOUND SETTINGS Port Settings se
7. be able to access monitor or playback calls manage the recordings or add extra information to the recorded phone and SMS calls 1 1 1 Features CallCatcher Personal GSM offers many advanced features combined with an intuitive user interface Some of the outstanding features are Capacity from 1 up to 4 ports in a single PC notebook Quad Band GSM technology PCI card and portable USB versions Superior voicerecording quality at 64kb s and 36kb s Integrated phonebook to provide detailed caller information Advanced user and security management Ultra secure encrypted recordings Extensive searching capabilities Extra text like remarks or notes can be added to every recording Live monitoring and playback CallPlayer over the LAN Integrated scheduled backup facilities Export facility for wav files CallPlayer remote client supports wav and MP3 Drag amp Drop for integration with for example Outlook VVVVV VV VV VV WV Page 4 CallCatcher Personal GSM Users Manual VOICERECORDING COM CallCatcher Personal GSM 1 1 2 Minimum System requirements Win 2000 Win XP Win 2003 or Windows Vista Pentium 3 based PC notebook with a minimum of 512 MByte RAM and 500MHz CPU This figure is based on a maximum of 100 000 recordings in the database The amount of internal RAM memory must be sufficient to handle a large amount of recordings For each additional 100 000 recordings expected it is recommended to add a minimum o
8. other notifications are described here Entry Accepted Programming succesful Entry 0 is NOT changed USER SIM number not programmed Bad Programming Index Wrong entry index valid range 0 19 Verification Error Data verification error during program Bad Data Command is invalid Index Range Index out of range Empty Shortcut Shortcut is empty not programmed Shortcut Range Shortcut is invalid valid range 0 99 Invalid Number Number is invalid Bad Query Index Query index out of range Some of the above SMS responses will also contain Index xx Number xxx xxx Number ERROR or UNCHANGED Name XXX XXX Name ERROR or UNCHANGED Note when a shortcut or phonenumber is forgotten while sending a SMS the SMS message will bounce back to you with a copy of your own SMS message Page 10 CallCatcher Personal GSM Users Manual VOICERECORDING COM CallCatcher Personal GSM 2 6 1 Phonebook Query A phonebook query is done like this 15 Request phonebook listing starting from entry position 15 The phonebook query command will then return Query Result This will show 20 phonebook entries 15 number name 20 entries like this will be returned 16 number name starting from the query entry index 34 number name Upon a bad query this will be returned Bad Query Index Query index out of range 2 6 2 Missed Call notification Upon a missed ca
9. put in your mobile phone SIM cards must be arranged as follows e Original user s SIM card must be put at position SIM 2 or SIM 4 2 user This SIM is refered to as the PUBLIC SIM e A new SIM is to be put in the users mobile phone USER SIM and another new SIM to be put at position SIM 1 or SIM 3 2 user This SIM is called the GATEWAY SIM e The phonenumber of the new SIM at 1 or 3 2 user is to be programmed in the user s mobile phone under a arbitrary name like GateWay e The phonenumber of the new SIM in the user s mobile phone must be programmed into the recording unit This because the device must know the user s mobile phonenumber USER SIM Please refer to the next paragraph on how to program this number 2 4 1 Recommendations It is highly recommended that both GATEWAY SIM and USER SIM mobile numbers are not disclosed to anyone except to the user who will use these peer SIM cards to make and receive calls Also it is recommended to turn off the USER SIM CLI presentation to prevent your own mobile number from being discovered The CLI presentation for the GATEWAY SIM however is very useful as the user will immediately recognize that an incoming call is routed through the GSM recording system Page 8 CallCatcher Personal GSM Users Manual VOICERECORDING COM CallCatcher Personal GSM 2 5 PROGRAMMING USING SMS The PCI or USB device has an in
10. remote and local playback clients with sufficient monitoring rights can login from their workstation onto the CallCatcher Personal GSM server T Page 52 CallCatcher Personal GSM Users Manual VOICERECORDING COM CallCatcher Personal GSM 12 1 NETWORK CONNECTION STATUS Network Settings v Enable IP address TCR R Remote Clients IP address 142 766 0100 Administrator CallFlayer Elapsed Time since Login Pe 0 of 30 IF Licence Credits in use The Network status window shows which clients are currently logged In Clients that are logged in are shown in the list with their IP address User name Type of Service and the amount of required IP licence credits There is a limit to the number of clients that can be logged in at the same time This depends on the total amount of IP credits available and the total accumulated amount of IP credits required by the various client applications By focussing on an IP client in the list and clicking the right mouse button that client can be forced to disconnect CallCatcher Personal GSM Users Manual Page 53 VOICERECORDING COM CallCatcher Personal GSM 13 CALL LIVE M Calllive streaming udio L e al Set d MJ Pemo OOO Connected 03192007 15 25 Streaming started This CallLive client application enables to listen on a remote client machine with a Windows compatible sound card to live conversations on selected CallCatcher Personal GSM ports
11. server database are automatically updated at all other CallPlayer clients on the network Page 58 CallCatcher Personal GSM Users Manual VOICERECORDING COM CallCatcher Personal GSM 14 6 DRAG amp DROP From the main screen a single recording can be selected with the left mouse button and dragged amp dropped onto the Windows desktop or for example into your contacts field in Outlook Drag amp Drop Name of File se original Filename se name and orginal Filename Ise date and orginal Filename Use name and date Audio compression You can configure in which audio format the recording is to be converted into during the Drag amp Drop operation How the filename will be composed can be selected as well When using the Save Export facility and multiple recordings are selected using the shift or ctrl key these Drag amp Drop settings will be used for generating the filenames Recordings that are located on the CallCatcher Personal GSM must be streamed over the network and converted into your specified format This will be done automatically during Drag amp Drop and Save Export operations Please take into account that this might take some time in case large recordings are to be processed CallCatcher Personal GSM Users Manual Page 59 VOICERECORDING COM CallCatcher Personal GSM 14 7 SELECTING A SOUND RESOURCE As a Windows machine can have multiple sound resources a H specific sound resource must be selected in c
12. arch for and listen to recordings Status overview of remote Network Clients that are logged in to the CallCatcher Personal GSM server Alarm and Sound card settings fi View system and recordings statistics Page 20 CallCatcher Personal GSM Users Manual VOICERECORDING COM CallCatcher Personal GSM 4 1 4 About panel The About panel is programmable and can display dealer distributor specific information Internet htp iew volcerecording com Email supportevoicerecording corm Current User User Version UCENSE TrFeE FULL Using the Register button a time limited license or a full license key code can be entered By default a 60 day license is active after installing the CallCatcher Personal GSM software Click on Version for the full version number 1 ETO PT x CallCatcher Personal GSM Users Manual Page 21 VOICERECORDING COM CallCatcher Personal GSM 4 2 LANGUAGE SUPPORT Support for multiple languages is available and can be selected in the panel shown below This panel can be accessed through the main menu option Settings Available Languages Languages can be created and added See the Ing files in the Program Files CCR Personal GSM directory Use an existing language rename it use a Ing extension and modify it to suit your new language CallCatcher Personal GSM Languages Found 3 Page 22 CallCatcher Personal GSM Users Manual VOICERECORDING COM CallCatcher Persona
13. ase the default resource does not operate with CallPlayer Number of Sound cards 1 Select Sound carg Page 60 CallCatcher Personal GSM Users Manual VOICERECORDING COM CallCatcher Personal GSM 15 WIRING DIAGRAMS Wiring diagrams are provided for the following PCI board USB box models 15 1 GSM PCI VERSION e GSM 100 PCI 1 user GSM e GSM 200 PCI 2 user GSM 15 2 GSM USB VERSION e GSM 100 USB 1 user GSM e GSM 200 USB 2 user GSM CallCatcher Personal GSM Users Manual Page 61 VOICERECORDING COM CallCatcher Personal GSM 16 GSM PCI VERSION GATEWAY SIM Cards PUBLIC SIM Cards E H GATEWAY 1 1 User PUBLIC 1 GATEWAY 2 2 User PUBLIC 2 Page 62 CallCatcher Personal GSM Users Manual VOICERECORDING COM CallCatcher Personal GSM 17 GSM USB VERSION GATEWAY 1 GATEWAY SIM Cards PUBLIC SIM Cards USB 1 1 USB 2 0 12VDC 1000mA PUBLIC 1 y GATEWAY 2 Front side PUBLIC 2 y CallCatcher Personal GSM Users Manual Page 63
14. bose form in the lower Search Criteria status window The recordings that have matched the criteria can be sorted on every column item by clicking on the preferred columns heading By pressing the Show All button all recordings available regardless of any search criteria will be displayed CallCatcher Personal GSM Users Manual Page 39 VOICERECORDING COM CallCatcher Personal GSM 9 1 FLAGS The Flags column in the recordings list can show the following attributes e A Recording is archived by the maintenance process voice content is removed but header is preserved e B_ Recording is backed up by the backup process Recording and header are still available and unmodified e M Message recording This is a zero length recording no voice containing a SMS message stored in the Remarks field 9 2 EXTENDED INFORMATION The Extended Information window will show information from the Phonebook if there is an accurate match available with the dialled DDI number or received CLI number This information can be modified and remarks can be added to it Click on Save to update write this information into the header of the recording Page 40 CallCatcher Personal GSM Users Manual VOICERECORDING COM CallCatcher Personal GSM 9 3 PLAYING VOICERECORDINGS ee m ooo lt gt 000 00 By using the Play Pause and Stop buttons together with the slide bar which shows the total duration of the recording as well it is possible to scan
15. ce Statistical information provided is based upon the information in the voicerecording database This includes full recordings as well as archives voice contents that are removed but which have their header information preserved Page 50 CallCatcher Personal GSM Users Manual VOICERECORDING COM CallCatcher Personal GSM Statistics Calls Made Today Total Amount Of Calls Average Stats statistics Type i Date Perod Channels Flease choose the type of Statistics Calls per Hour during a Day From 3 15 2007 until 3 1 772007 CallCatcher Personal GSM Users Manual Page 51 VOICERECORDING COM CallCatcher Personal GSM 12 CLIENTS The CallCatcher Personal GSM supports real time monitoring of live conversations over the corporate LAN using streaming techniques With a minimum of processor overhead and network traffic crystal clear voice can be delivered to any desktop computer with Windows compatible sound card that is connected to the corporate LAN or WAN including the Internet Besides real time monitoring also stored and archived recordings can be played and managed over the corporate LAN The same high level of security is offered as with local access to the CallCatcher Personal GSM server application and its encrypted recordings The streaming packets travelling over the corporate LAN are heavily encrypted as well Only CallLive Real Time Monitoring clients and CallPlayer
16. ce Recording systems Page 32 CallCatcher Personal GSM Users Manual VOICERECORDING COM CallCatcher Personal GSM 7 1 ENTERING PHONEBOOK DATA Telephone number Name Street City ZIP code Country and Comments can be stored This call specific information will be displayed in the Monitor screen when a recorded dialled number or Caller ID number matches the Telephone Number field 7 2 IMPORTING EXTERNAL DATA An external data file with a list of Phonebook entries can be imported using the Import button The format of the data file is in CSV format that has all seven data fields separated by six commas as shown below TelINo Name Street City ZiIPcode Country Comments CallCatcher Personal GSM Users Manual Page 33 VOICERECORDING COM CallCatcher Personal GSM 8 HARDDISK MANAGEMENT A Harddisk Management Drive Capacity Backup Drive 1 Enabled v Broz C ee Settings HAS Drives in Use S ESET EER Capacity MB 30051 Maintenance Mo automatic Deletion of oldest Recordings Remove Recordings older than 60 Days Remove Archives older than 30 Days Schedule maintenance at The physical disk must be assigned a directory path in which the voicerecordings are stored The current used disk space of the harddisk is shown by a red coloured bar graph Typically the manual slider must be set in such a way that it does not fall within the red area of the bar graph For the harddisk the maximum allowabl
17. cher Personal GSM will stop writing recordings to disk Recordings older than N days can be automatically deleted Only the voice content itself will be deleted but the header archive will NOT be deleted and will stay visible in the list of recordings Archives header without voice content older than X days can be deleted as well In this case the complete file will be removed from the system Warning Files that are deleted cannot be recovered anymore The CallCatcher Personal GSM will do an automatic maintenance check on a daily basis during which the system is checked for missing files empty directories and recordings archives to be removed CallCatcher Personal GSM Users Manual Page 35 VOICERECORDING COM CallCatcher Personal GSM 8 2 BACKUP The creation of automatic backups is supported by CallCatcher Enables ettings Personal GSM and can be pE configured for various types of backup media time schedules and Capacity MB multiple backup targets Backup When a voicerecording file is being backed up it will be stored unaltered on the target drive all backup media should be configured to be accessible as a logical drive On the source drive the recording will be deleted and only the header archive will be preserved This modified header contains all original header data and some new data regarding the backup process that was applied to the original recording date of backup and name of the backup mediu
18. d or extensions can be specified which should be included or excluded from having access to by a specific user User Management Local Settings Allow copying voice Files Allow Playback Allow removing Woice Files manually Allow modifying Extended Info Log Off after minute s Flayback Recordings Setti p Channel Fort Extension met Enable all Channels except those shown In the List New 7 Use Encryption Page 24 CallCatcher Personal GSM Users Manual VOICERECORDING COM CallCatcher Personal GSM User Management Remote settings Allow copying voice Files Allow Playback Allow removing Woice Files manually iM Allow Real Time Listening Allow modifying Extended Info Real Time Listening Flayback Recordings Allow Listening Dany Listening Entering a Channel number and selecting the type Port or Extension followed by clicking on the New button will program the setting The Clear button will remove the focused entry in the list and will clear the editbox The Set button allows for updating a list entry without creating a new one 5 1 1 Encryption When the Use Encryption checkbox is checked the CallCatcher Peronal GSM will use a default encryption key to store recordings on disk When unchecked the files will not be encrypted and will be readable by most commercially available audio player programs CallCatcher Personal GSM Users
19. e check your CallCatcher Personal GSM configuration settings when all line state indicators remain dark coloured 4 1 2 System Status Bar The status bar shows the current status of the system Running Firmware Unit 1 2 20 Recordings 150252 today 0 When the system is started and the firmware is downloaded it will show the firmware release levels of each PCI board or USB box installed Also the total amount of recordings available is shown Page 18 CallCatcher Personal GSM Users Manual VOICERECORDING COM CallCatcher Personal GSM 4 1 3 CallCatcher Personal GSM Speed Buttons A Le eB Le a E B The CallCatcher Personal GSM is started using this button or it will start automatically when configured to do so see Board Setup This button will enable authorized users to close the program Unauthorized users will not be able to terminate the program The information button will display the systems application software release level as well as the name of the current user This will enable any user to logout while keeping the system running It is then required to login again to get access to the system Set system port properties on a per port basis or set all ports at once Access to User and Security Management Phonebook Entry access button Harddisk Management and Backup settings CallCatcher Personal GSM Users Manual Page 19 VOICERECORDING COM CallCatcher Personal GSM ey Click here to se
20. e storage space percentage of the disk size and the directory path in which every individual recording will be stored must be specified In case the harddisk reaches its maximum capacity then the oldest files will be erased automatically to create room for new recordings Before being erased completely header voice content or only the voice content itself the files can be automatically backed up by the CallCatcher Personal GSM The backup drive must be a logical drive and can physically reside on the local machine or on a machine on the Local Area Network LAN Page 34 CallCatcher Personal GSM Users Manual VOICERECORDING COM CallCatcher Personal GSM 8 1 REMOVE RECORDINGS AUTOMATICALLY It is possible to have recordings older than a certain number of days to be removed automatically When a recording is removed its archive header is kept and the voice contents the actual voicerecording is deleted Archives remain visible in the CallCatcher Personal GSM recording database and can be removed automatically as well after a number of days Maintenance No automatic Deletion of oldest Recordings Remove Recordings alder than 60 Days v Remove Archives older than 30 Days Schedule maintenance at 00 The checkbox No automatic Deletion of oldest Recordings when enabled will prevent old recordings from being removed when the storage capacity is exceeded This means that new recordings will not be created CallCat
21. e to choose either Strict or Relaxed search sensitivity Please note that the Caller ID option is available on all ISDN firmware and Digital Extension firmware with D channel signalling support some PBX models only The strict sensitivity rules for the searching number s are e Match the recorded numbers fully or e The searching number must fully fit the first N digits of the recorded numbers Page 46 CallCatcher Personal GSM Users Manual VOICERECORDING COM CallCatcher Personal GSM The relaxed sensitivity will treat the searching number s as a subset A match is found if the search number is found anywhere as a part of a recorded number The conditions OR and AND are used to select if one of the searching numbers must match OR condition or if both the numbers must match AND condition 9 6 7 Extended Info Criteria Ea Filter options Date and Time Call Duration Ports and Extensions DODI and CLI gt Extended Into v Name Optilogix GP 0 PO Street GFP 1 City Postal Code Country Remarks From 3 19 2007 3 24 2007 From 2 00 PR 3 30 PR Call Duration 002 00 005 00 Name Optilogi Co cancel In this Extended Info tab one or more Extended Information items can be specified here and used in the search criteria Please note that searching is not case sensitive CallCatcher Personal GSM Users Manual Page 47 VOICERECORDING COM CallCatcher Personal GSM 10
22. ensoreasunacasteseocoasasseoeecesons 25 CallCatcher Personal GSM Users Manual Page 1 VOICERECORDING COM CallCatcher Personal GSM 6 PROPERTIES PORT scescscacsassessvcessouasssosssesviesce 20 G CONTA SeN Sens 27 6 1 1 Audio COmMpression cccceccceecceessceseeeseeeceeseuseeuees 27 6 1 2 POR TN VP EE T 27 6 2 Outbound Settings sosooeeosessseosessseoseossossooseoseossesseoseoes 28 6 2 1 Min Max Recording Time cccccccceecceeeseeeseeesseeeeens 28 6 2 2 Keep Call Information Details cccccccceecceeeeeeeeeeee 28 6 2 3 Phonebook Data inclusion esessssesessessesseserssssesssesse 29 6 2 4 Start Recording after a Connect seeen 29 63 PEGG SONU GS sscisisssnsssssssnsnnsanssn 30 6 3 1 Min Max Recording Time cccccceecceeesceeseeesseeeeens 30 6 3 2 Keep Call Information Details ceccccecceeeeeeeeeeees 30 6 3 3 Phonebook Data inclusion ccceccceecceecceeseeeseeeseeees 31 6 3 4 Start Recording after a CONNECT eee ecc cece eeeeeeeeees 31 7 PHONEBOOK ENTRY ccccccescccscecceces DD 7 1 Entering Phonebook Data sccssccsssscsssccssccessccsscceess 33 7 2 Importing External Data cccsccssscsesscsssccesscesscsccceess 33 8 HARDDISK MANAGEMENT seeeeeee D4 8 1 Remove Recordings Automatically ccccsccesscsssccessees 35 02 ACUI cc E EEEE EEEE EA 36 8 2 1 Backup Settings ccccceecceeccceecceseceeeccesseeee
23. er Personal GSM Users Manual Page 55 VOICERECORDING COM CallCatcher Personal GSM 14 CALL PLAYER wel CallPlayer a Ed ESCA a 0670772006 Outbound 0118491460 0670772006 Outbound 0341568080 0670772006 Inbound 263116010 0670772006 lt Outbound 0356948591 06 07 2006 Inbound 596634999 0670772006 Inbound 435629222 06 07 2006 Outbound 0548656863 Extended Information Steet o W AutoRetresh cy Postal Code SUSIE Clear Search criteria Criteria Show All Connected 3 19 2007 15 47 Recordings Found 4227 fof 4227 The CallPlayer is a client application that is used for searching and listening to recordings These can be remote recordings located on the CallCatcher Personal GSM server locally saved recordings or backups Functionally it is almost identical to the Monitor screen in the CallCatcher Personal GSM server Please refer to chapter 9 for more information on the searching facilities Page 56 CallCatcher Personal GSM Users Manual VOICERECORDING COM CallCatcher Personal GSM 14 1 SAVING RECORDINGS LOCALLY Recordings can be saved on the local client machine using the save button This is very useful for important recordings that should not be left on the CallCatcher Personal GSM server where these might be archived and deleted after some time These saved recordings will be kept on the local client machine and w
24. ersonal GSM Users Manual Page 13 VOICERECORDING COM CallCatcher Personal GSM 2 10 WINDOWS USAGE AND SETTINGS Although the CallCatcher Personal GSM system uses its system resources efficiently the use of other third party software that is CPU harddisk network or Operating System intensive might affect its performance and behaviour Most of the default Windows settings after installation of the CallCatcher Personal GSM and Windows Operating System will be sufficient for normal usage In case network functionality is required please consult your systems administrator to configure the system properly on the Windows Operating System level Do not run a virus scanner while the CallCatcher Personal GSM system is recording as it can affect harddisk performance as well as causing unpredictable behaviour As a Safety precaution also make sure that file sharing is NOT enabled for any directory on your CallCatcher Personal GSM server Page 14 CallCatcher Personal GSM Users Manual VOICERECORDING COM CallCatcher Personal GSM 3 BOARD SETUP Up to two GSM Voicerecording PCI board s or USB unit s can be installed within a single CallCatcher Personal GSM configuration Board Setup Wnrit l Unit 2 PCI FUSE Unit EEE L lt Dx02 USB oy USB Unit JUSB clpragram files ccr_qsm_personalfirmwareuni_qsm4 twa Parameters Parameters loaded 0 0 0 stop voice Triggered Recordings after b second s of silence Manual Start
25. f 128 MByte RAM to the total internal RAM count LAN network interface card TCP IP network protocol installed High speed USB 1 1 or 2 0 interface USB versions only 5 Volts compatible standard PCI slot s PCI versions only Windows compatible sound card 1 1 3 Recommendations A backup facility like a DVD writer to make periodical backups of the recordings made earlier using the build in backup facilities Backup drives or LAN backup directories should be mapped as logical drives that can be accessed by the CallCatcher Personal GSM server CallCatcher Personal GSM Users Manual Page 5 VOICERECORDING COM CallCatcher Personal GSM 2 1 PREPARATION Before powering up the system always check whether the proper mains voltage is set It should be installed in a safe and preferably air conditioned server PBX room or in an office environment Like standard systems you need to connect the display keyboard mouse network and all other necessary peripherals first before starting up the system Your systems administrator is responsible for managing the user settings and network access rights to every user on the connected LAN This should be done on network system and application level before usage All antennas must be connected before powering the system 2 2 SIM CARDS Please make sure that the SIM cards of your mobile operator have their 4 digit pincode turned off The signal strength of your mobile operato
26. fied board The Edit button will open a parameter editor panel for advanced hardware related settings and will create a parameter file automatically Using the Reload button a parameter file can be loaded during run time The Clear button will clear the parameter file path 3 1 AUTO STARTING THE SYSTEM This dropdown box specifies if manual starting or Manual Star x automatic starting after N seconds is required During auto starting of the system the user always has the opportunity to cancel this by clicking on the countdown button About to start up kLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLELLLLLLLLLLLLLLLLLLELELLLLLLLLLELLLLLLLLLELLLLLLELLLLLLLLLLLELLLLLLLE Page 16 CallCatcher Personal GSM Users Manual VOICERECORDING COM CallCatcher Personal GSM 4 USING THE SYSTEM After a successful installation you can start the program from the a icon on your desktop after which a tray icon will appear Double click this tray icon to get the Log On panel When logged in for the first time a warning will be issued that you are required to modify the user management settings At this stage you have unrestricted access to the system Refer to the User Management chapter Note The system uses UTC time Universal Time Coordinated to create date time named directories for recording storage 4 1 MAIN SCREEN The main screen shows the status of all installed ports channels Non available chan
27. for voice fragments within a recording very quickly If the AutoPlay checkbox is checked then during scrolling of the recordings list the recording that has received focus will be played automatically The volume slider bar will adjust the playback audio level between 0 and 100 Note As soon as an item in the list of recordings is clicked or when extended info is added modified on a focussed item the list will not be refreshed anymore with new recordings and the background color of the recordings list will change to indicate this This in order to prevent the list from being updated while listening and looking for existing recordings Clicking the AutoRefresh List checkbox the list will return from its frozen state CallCatcher Personal GSM Users Manual Page 41 VOICERECORDING COM CallCatcher Personal GSM 9 4 EXPORTING AND ERASING RECORDINGS The list of recordings can be written to file for printing or archiving with the Save to File button To the right of this button there is a button that will allow saving an audio recording in its native encrypted format including header data or to export it in a standard unencrypted wav audio format The single and multiple Erase buttons are enabled ic only when the safety checkbox to the right of these buttons is checked When enabled either a group of recordings the recordings which have received focus or all recordings that match the search criteria a
28. ill be marked as such in the recordings list Multiple recordings can be saved or exported to wav or MP3 at the same time Refer to the Drag amp Drop section regarding filename conventions 14 2 LOGIN Select Server IP address LallCatcher 142 166 0100 192 168 0 1 00 Preset CallCatcher view Local Files only select language here View server Files only Login to the CallCatcher Personal GSM server is described in more detail in the CallLive section chapter 14 of this manual When a password is not programmed in the Server Preset panel you will be prompted to enter your password during login CallCatcher Personal GSM Users Manual Page 57 VOICERECORDING COM CallCatcher Personal GSM 14 3 LANGUAGE SUPPORT Support for multiple languages is available and can be selected in the panel shown below Languages can be created and added See the Ing files in the Program Files CallPlayer directory Use an existing language rename it use a Ing extension and modify it to suit your new language Select Language Languages Found 3 14 4 LOCAL BACKUP FILES To operate CallPlayer in a local playback mode for reading backups enable the View Local Files only checkbox In this mode only local backup files will be shown Login to the server is required to playback recordings 14 5 EXTENDED INFORMATION Any changes made to for example Extended information fields by other clients or changes in the
29. l GSM 5 USER MANAGEMENT An unlimited amount of users each with their associated access rights can be created here User Management M General Settings User Name User Password eaea kakaa Confirm Password Debpeiactoipiaistt Activate this Account Allow changes in Board setup Allow changes in Port setup Allow changes in Phonebook Allow changes in Harddisk Management Allow changes in Extra Settings Allow changes in User Management Allow shutdown of this Program Z Use Encryption Using the New and Remove buttons users can be created or removed When the focus is on the User Name in the tree list the right side of the view will show the global settings for editing Click the Save button to confirm the changes made Note make sure the machine is connected to the local LAN to allow CallCatcher Personal GSM remote client software login CallCatcher Personal GSM Users Manual Page 23 VOICERECORDING COM CallCatcher Personal GSM 5 1 LOCAL AND REMOTE SETTINGS The Local settings and the Remote settings can be accessed by putting focus on these nodes in the tree list These settings which are further grouped using tabs have various checkboxes and lists available to change individual access rights The names of these checkboxes are sufficiently explanatory and present the access rights to various parts of the CallCatcher Personal GSM environment In addition to this a list of ports an
30. ll only when CLI is available this SMS will be send Missed Call number name Number and name both shown Missed Call number Name was not found in phonebook CallCatcher Personal GSM Users Manual Page 11 VOICERECORDING COM CallCatcher Personal GSM 2 7 SENDING A SMS MESSAGE A SMS message is send as follows xx message_content Where xx is either a shortcut number or the full destination phonenumber 2 8 RECEIVING A SMS MESSAGE A SMS message received will look like this XX XX Message_content Where xx xx is the full caller phone number Xx Xx NN nn message Where xx xx is the full caller phone number and nn nn is the senders name from the internal phonebook Page 12 CallCatcher Personal GSM Users Manual VOICERECORDING COM CallCatcher Personal GSM 2 9 DIALLING A PHONE NUMBER A number is dialled by dialling the GATEWAY SIM number Your call will be answered immediately and a fast beeping notification note will be heard The following actions can be taken Dial The Missed Call number will be dialled Dial O or 00 Redial the last number dialled Dial x or xx Dial the shortcut number from the phonebook Dial XXX XXX Dial the full number Dial Delete number entered so far and start again the can be entered any time and will make the notification tone re appear Note as soon as a DIMF digit is received the notification tone will be silenced CallCatcher P
31. low an easy way of picking a day month and year By double clicking the text presenting the month the month can be changed and by clicking on the year value the year can then be changed using a spin button 9 6 2 Time Criteria The time criteria allows for selecting a time period in 15 minutes increments within or outside the recordings should be found CallCatcher Personal GSM Users Manual Page 43 VOICERECORDING COM CallCatcher Personal GSM 9 6 3 Date Criteria Last n Days The Number of Days selection allows for searching back to the last 90 days If a longer period is required to search back 5 cinco toden for please select the Period radio 1 since yesterday button Number of Days 0 since todas z 2 3 d 5 5 9 6 4 Call Duration Criteria Ea Filter options Date and Time Call Duration Ports and Extensions DODI and CLI Extended Into v Specify Call Duration Specific Duration Range Minimum Call Duration 02 00 mimim ss Maximum Call Duration 05 00 rimimn ss From 3 19 2007 3 24 2007 From 2 00 PR 3 30 PR Call Duration 000 00 999 59 Recordings can be filtered on the basis of duration of the call This can be done by specifying a single duration with a 10 second margin or by range Page 44 CallCatcher Personal GSM Users Manual VOICERECORDING COM CallCatcher Personal GSM 9 6 5 Port Criteria Ea Filter options Date and Time Call Duration gt
32. ls like Busy No Answer wrong incomplete Dialled Number and recordings that are too short voice file not being created will get a header only file that contains Call Information Details only and no voicerecording For SMS message recording this checkbox must be set Always keep Call Information Details Page 30 CallCatcher Personal GSM Users Manual VOICERECORDING COM CallCatcher Personal GSM 6 3 3 Phonebook Data inclusion This checkbox will attach data from the Phonebook to the voicerecording file This data can contain descriptive information in relation to the dialled telephone number DDI or the received Caller Line Identification CLI number Include extra into from Phonebook 6 3 4 Start Recording after a Connect When checked a recording will be started only after the incoming call has been answered Please note that not all PBX types of Digital Extension firmware will support this feature start Recording after a Connect CallCatcher Personal GSM Users Manual Page 31 VOICERECORDING COM CallCatcher Personal GSM 7 PHONEBOOK ENTRY This view shows a list of all Phonebook entries available in the systems database Adding editing removing as well as importing a CSV Comma Separated Value file are supported Phonebook OS00 OptiLogi GptiLogis voice Recording Ci Joop Geesinkweg 999 Amsterdam Postal Code Count 1096 Az THE ME THERLANOS Comments Manufacturer of advanced Voi
33. m In this way archives will appear as true recordings to the system while having a fraction of the total storage size of the original recording The name of the backup medium enables an easy way of finding the right backup tape The CallPlayer client program can then be used on the tape for local audio playback and searching These archives information headers without audio recording can be deleted automatically by the CallCatcher Personal GSM In this case they will be removed from the CallCatcher Personal GSM recording database as well Page 36 CallCatcher Personal GSM Users Manual VOICERECORDING COM CallCatcher Personal GSM 8 2 1 Backup Settings Backup Settings Enable Backup Facility Enabled Size MB 30051 dic R Backup C Auto assign Labels _ Eject full Drive Backup it Recording is older than F p echeduling Ji Hoursjand fo Dayts Edit Multiple backup target drives can be configured The sequence at which these are accessed can be programmed using the up and down arrow buttons CallCatcher Personal GSM Users Manual Page 37 VOICERECORDING COM CallCatcher Personal GSM The age of the recording at which is should be backed up can be specified by day and hour The moment at which backups are being made can be configured using a scheduling table as shown Scheduler Month s WeekDay s v Sunday February Mo
34. nday vi March Tuesday ednesday Thursday w Friday Y Saturday 4 August September October November December w For each backup target drive the maximum size can be specified Some presets are available under the dropdown box Medium Backup Entry Enable this Orie Orme Info amp d CCR_Backup Maximum Capacity MB 14106 space tree MB 16666 Backup Capacity Auto Detect Cancel Page 38 CallCatcher Personal GSM Users Manual VOICERECORDING COM CallCatcher Personal GSM 9 MONITOR The Monitor screen is used for searching and listening to recordings Please note that it is only possible to playback recordings when the system Is running Monitor Recordings Found 1001 fof 1007 Tel No Name_ Remarks 04 06 07 2006 Inbound 65117994 06 07 2006 Outbound 078844877 06 07 2006 Inbound 79363811 06 07 2006 Outbound 016421154 13 11 2007 14 25 01 Inbound 316129713 SMS Please c 06 07 2006 09 000 19 Inbound 54865686 06 07 2006 09 003 19 Inbound 79343503 gt 000 00 Extended Information Flayback oMS Please call my mobile AutoRefresh ete _ AutoPlay Postal Code Search Criteria The upper list shows all recordings available which have matched the search criteria These criteria can be adapted in the Filter options screen which is accessed by the Criteria button The search criteria that can be applied are made visible in ver
35. nels are greyed out Ed CallCatcher Personal GSM Settings Qptions Help Channel Status Inbound Outbound BE e so Total HOD Capacity used E EJ CallCatcher Personal GSM Settings Options Help Channel Status Firmware Unit 1 23 33 Running Please note that for single user configurations it is possible to use the CallCatcher Personal GSM ONE version from the desktop This is equivalent to the four channel version but has a smaller main screen window Total HDD Capacity used Backup Capacity used Po Recordings 38 today 0 Ready CallCatcher Personal GSM Users Manual Page 17 VOICERECORDING COM CallCatcher Personal GSM 4 1 1 Line Status Display The main screen shows the systems activity status Change of line status is shown as follows IS Idle state no recording is made L Idle state no recording is made Voice Activated mode EA Recording of an Outgoing call E Recording of an Incoming call Recording of a Voice Activated call J Channel not available mm Channel available but disabled Please note that a dark coloured status like dark Blue or dark Red shows that an outbound or inbound call is detected but that recording has not been started This either means that the detected call is not yet in a Connect state or it means for example that ports have been disabled or that the harddisk cannot be written to Pleas
36. nts and revisions VOICERECORDING COM cannot guarantee the accuracy of this document after the date published nor can it accept responsibility for errors or omissions This document and the software and or hardware which it describes is subjected to change without notice The products described in this document may not be used in a life support application VOICERECORDING COM shall not be liable for any incidental or consequential damages due to the use of its products VOICERECORDING COM acknowledges that various products or trademark names referred to in this document are subjected to copyright and or trademark by their respective registered holders CallCatcher CallExport CallLive CallMonitor CallPlayer CallView CallLink CallAgent CallSurfer CallCapture and VOICERECORDING COM are registered trademarks of VOICERECORDING COM VOICERECORDING COM CallCatcher Personal GSM Contents Ee INTRODUCTION cresien 1 1 Product Description ccccsccccsccsssccssccesscesccessccesccessceecces 4 1 1 1 Te e E E TT 4 1 1 2 Minimum System requirements cccceececceceeceeeseeecees 5 1 1 3 Recommendations ccccceccceecceecceeecceseseesseuseseeseeneens 5 2 INSTALLATION amp USAGE cccscescecees O y 7 PrEP 0 eee eee 6 22 VIVA CONS EEEE ENEE EEEE 6 293 SIM Card THGICALON LEDS ccpesssscsesscssssesesscsusserassecssaeessavessacesess 7 2 4 SIM Card Posi
37. r should be strong enough to insure good quality reception and transmission at all times Please verify the above points by putting these SIM cards first in your own mobile phone and check if the provider is found quickly after turning on your mobile without having to enter a pincode SIM cards should be inserted or removed only when the GSM recording device is turned off In case of USB models please remove the power of the USB box and in case of PCI models please turn off the computer system completely Page 6 CallCatcher Personal GSM Users Manual VOICERECORDING COM CallCatcher Personal GSM 2 3 SIM CARD INDICATOR LEDS At each SIM card connector on the back of the PCI bracket or backside of the USB unit there is a red LED that will indicate the following Red LED is blinking 50 on 50 off This indicates that SIM card is not ready or SIM card failed to register to GSM network which is caused by either an inactive SIM a SIM card waiting for pincode or bad GSM signal strength Red LED is flashing 10 on 90 off This indicates that the SIM has registered succesfully and that calls and SMS messages are ready to be made or received Red LED is turned on permanently This indicates that a call is in progress CallCatcher Personal GSM Users Manual Page 7 VOICERECORDING COM CallCatcher Personal GSM 2 4 SIM CARD POSITIONS For the recording device to operate there are two SIM cards required per user A third SIM card must be
38. re permanently erased After the erasing operation the checkbox is cleared for safety reasons 9 5 DETAILED FILE INFORMATION By double clicking on a recording in the list detailed information will be shown in the form of a tree list with both generic and file specific information regarding the type of audio compression file size etc Call Details Call Details Fort 4 Direction Outbound Duration 0001 42 Connectin 13 2 Seconds Clearin 115 4 Seconds Extension DOI 0356990262 CIb RA1R74AA1 Page 42 CallCatcher Personal GSM Users Manual VOICERECORDING COM CallCatcher Personal GSM 9 6 FILTER OPTIONS Ea Filter options Date and Time Call Duration Ports and Extensions DODI and CLI Extended Into Specify Date Begin End Specify Time 4 March 2007 Ea Sun Mon Tue ved Thu Fri Sat 2 l 4 z G T A q Single Day 1112 13 14 15 16 Period 16 aD el l gg 23 Show results within period 25 eh 27 20 29 30 Last n Days show results outside period From 14 00 From 3 19 2007 3242007 From 2 00 PM 3 30 Fil Cancel 9 6 1 Date Criteria Period The Date amp Time tab has a Specify Date checkbox which will include the date into the search criteria The same is true for Specify Time which will include the time selection into the search criteria The date criteria allows for selecting a Single Day or a Period or the Last n days The calendars al
39. seenseeeseens 37 9 MONITOR scsccscsccccccsssccccccscscocsscesccsssccscveseons OD FS E AOE 40 9 2 Extended Information esseesseessecssecosecseecosecosecseecseecseeoeee 40 9 3 Playing Voicerecordings sessesosseoeeoseooseossooseoseossooseoseoes 41 9 4 Exporting and Erasing ReCOrdings cccsccccsscsssccesscessces 42 9 5 Detailed File Information ccccccsccsssccssccessccssccesscescces 42 26 FUER OOS eco ccccccececcceruescenceaeceeeasennasceccescancccvencerscavecccesees 43 9 6 1 Date Criteria Period cc ccc ceccccecceecceecseesseeseeeseuess 43 9 6 2 Time Criteria scacoctuctacaanacasancesenceneceuseneeeeereeeueeeess 43 9 6 3 Date Criteria Last n DayS cccccccceceeceececceceeeeeeeeeees 44 9 6 4 Call Duration Criteria eeeeeeeeeeeeeereererrrrerrerren 44 9 6 5 FO FRAN GI Clisctigercsirreceinanecicacecencadcacaceaameenataaaeunneseaneseaneeea 45 9 6 6 Dialled Number and Caller ID Criteria 46 9 6 7 Extended Info Criteria ccccccccccccecccesecceseeseeesseesseees 47 10 EXTRA SEE RING Sisccssccncecceceossesacescecevoccaesece 4O 10 1 System Alarm Settings cccccsccssccsssccessccscccesscesscesscceess 48 W2 SONN ee 49 Page 2 CallCatcher Personal GSM Users Manual VOICERECORDING COM CallCatcher Personal GSM De SATS CS oranensis aiies 50 12 CLIENTS we coecascnseceeeseccsesesccacscesssescssesesecesenes 52 12 1 Network Connection Status cccccsscccsscccssccssscc
40. ssscceeees 53 T CAI GLIY scisseseccuvacescccsvsceccscnsteateecessecsssvsss 54 r LTO Daenen E 54 14 CALL PLAYER eesseesoosssesssossoesosesosssosesoo 50 14 1 Saving Recordings Locally cccssccsssccssccssccesscesscesscceess 57 T2 LOSIE ER 57 14 3 Language support cccccscsccscscscsccscscsccscscsccscscscsscscscoees 58 14 4 Local backup Files oosooeesssossossesssossossesseosseosesssessessesos 58 14 5 Extended Information sesssssseesseecseecseecsesecsecoeecseecseecseeoeee 58 MAG Dr S DTO eea EEEE 59 14 7 Selecting a Sound FeSOUMCe cccccscccssccssccesccessccescesscceecs 60 15 WIRING DIAGRAMS ccccccscscscscecees 61 I GSI POT VC iS ION ernn E EEEE 61 N52 GSM USB VGLSIOM sencceccceaccecessseese 0nee0se ens vensscsscusscusscaseeesst 61 16 GSM PCI VERSION ccccscsccccccscsccecs 62 17 GSM USB VERSION cccccscsccccsceccees 63 CallCatcher Personal GSM Users Manual Page 3 VOICERECORDING COM CallCatcher Personal GSM 1 INTRODUCTION 1 1 PRODUCT DESCRIPTION CallCatcher Personal GSM is an advanced small channel count Win 2000 Win XP Win 2003 and Windows Vista Call Monitoring Recording and Logging system for GSM mobile phones The CallCatcher Personal GSM system is based on integrated back to back GSM gateways that route inbound and outbound GSM voice calls and SMS messages through the integrated voicerecorder Only registered users will
41. tegrated non volatile phonebook This phonebook has 20 programmable entries available for each user and is programmed using SMS messages These entries are numbered 0 19 Entry O is reserved and must contain the USER SIM phonenumber This number will be dialled when an incoming call or SMS message enters the system via the PUBLIC SIM A phonebook entry is programmed by sending a SMS message to the GATEWAY SIM 7 31612345678 OptiLogix This example will program entry no 7 with a number and optional name The name can be ommitted and the message then would look like this 07 31612345678 Please note that in this example the 7 is entered as 07 Both numeric formats can be used Valid digits for the number are 0 9 and A special phonebook entry is no 0 which should represent the USER SIM number This entry is protected against overwriting by requesting the number and name field to be te same before the entry can be programmed overwritten For example in case the USER SIM number to be programmed is 066778899 the SMS programing message must be 0 066778899 066778899 All above SMS commands will result in a SMS response coming back in order to confirm if a programming action has been succesfully executed or not CallCatcher Personal GSM Users Manual Page 9 VOICERECORDING COM CallCatcher Personal GSM 2 6 SMS RESPONSES SMS responses as a result of a programming action or
42. tions eeseseseesseecsecosecsseeosecoeecseeoseeoseecseeoseeoeeo 8 2 4 1 Recommendall Ons scsc cseeaveccscencceacencaccceansenreesceseesessseaeiss 8 2 5 Programming using SMS sessessesseessossossossoseoseoseosceosessesseoe 9 2 6 SMS Responses sesesececececccsecesecesesecesecececeseseseceseseseseseseseoe 10 2 6 1 Phonebook Query cccceccccescccesccceeceeeeceeeceeneceeeeceeees 11 2 6 2 Missed Call notification cccccccccceecceeesceesseeeseeeeens 11 2 7 Sending a SMS Message viscsscccsccccscasvassassassnsscsssnseasenssovesseeese 12 209 RKECCIVING a SMS MOSIT nrnna EENEN 12 2 9 Dialling a Phone NUMbET ccccccsscsssccsssccessccessccessccess 13 2 10 Windows Usage and Settings ccccccsccsssccsssccessccessccess 14 Js DOARD SETUP sorea 10 3 1 Auto Starting the System ccccsccsssscssscsssccesscesscsssccessees 16 4 USING THE SYSTEM ccccccscscscsccccccccee 17 A Man o OU eneen E NES 17 4 1 1 Line Status Display seernes nne anin ieii 18 4 1 2 e ES ELE E 2 een ee 18 4 1 3 CallCatcher Personal GSM Speed Buttons 664 19 4 1 4 About panel ecccceeccecscseseeseseeeseeeseeeeseeeeseees 21 4 2 Language support sccsscecccecscsacsssessestssesaserseserersaseresseseserseseses 22 5 USER MANAGEMEN ccccscscscscseseecees 2D 5 1 Local and Remote Settings oeeoesooseoseoseossooseoseosseoseoseoes 24 5 1 1 ENCON scsscanssrecessedcotessssnedort
43. tive information in relation to the dialled telephone number DDI or the received Caller Line Identification CLI number Include extra into trom Phonebook 6 2 4 Start Recording after a Connect When checked a recording will be started only after the far end has answered the call Please note that not all PBX types of Digital Extension firmware will support this feature start Recording after a Connect CallCatcher Personal GSM Users Manual Page 29 VOICERECORDING COM CallCatcher Personal GSM 6 3 INBOUND SETTINGS Port Settings settings for Inbound Calls J Port 001 Enabled v e bound eee Minimum Recording Time 5 second s Maximum Recording Time 60 Minutes Por 002 2 l E Por 003 Port 004 Always keep Call Information Details Include extra info from Phonebook start Recording after a Connect Copy Settings To Other Forts 6 3 1 Min Max Recording Time When enabled it is possible to enter the Minimum Recording Time duration in seconds for which a call must have lasted before the recording is actually saved Please note that the recording itself is started immediately and not delayed The Maximum Recording Time limit in minutes will put a maximum limit to the recording time If a negative value is entered like 60 it will record forever but will create segmented recordings with a length of 60 minutes each 6 3 2 Keep Call Information Details When checked incomplete cal
44. ttings for Outbound Calls J Port 001 Enabled v eed bound Minimum Recording Time 5 second s Maximum Recording Time 60 Minutes 2 Port 002 Port 003 Port 004 Always keep Call Information Details Include extra info from Phonebook start Recording after a Connect Copy Settings To Other Forts 6 2 1 Min Max Recording Time When enabled it is possible to enter the Minimum Recording Time duration in seconds for which a call must have lasted before the recording is actually saved Please note that the recording itself is started immediately and not delayed The Maximum Recording Time limit in minutes will put a maximum limit to the recording time If a negative value is entered like 60 it will record forever but will create segmented recordings with a length of 60 minutes each 6 2 2 Keep Call Information Details When checked incomplete calls like Busy No Answer wrong incomplete Dialled Number and recordings that are too short voice file not being created will get a header only file that contains Call Information Details only and no voicerecording For SMS message recording this checkbox must be set Always keep Call Information Details Page 28 CallCatcher Personal GSM Users Manual VOICERECORDING COM CallCatcher Personal GSM 6 2 3 Phonebook Data inclusion This checkbox will attach data from the Phonebook to the voicerecording file This data can contain descrip
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