SX8600 Manual
Contents
1. jack to your telephone using the provided phone cord make sure you have dial tone on your lines 3 and 4 e Observe that as you connect the lines the blinking lights turn OFF on non existing lines the lights keep blinking and that is OK e Alternatively you may use a splitter T adapter at the Wall jack to connect both this device and a telephone in that case the 3 and 4 jacks are not connected e Set the volume to mid level If you have PBX or KSU type phone system connect just the WALL JACKs to input side of your PBX lines in parallel If you have regular phones only one telephone is optionally connected to this device other telephones remain connected to their own wall jacks Microphone IN VOLUME REC SWITCH O ABC 123 tl B a STATUS 1 2 Audio IN for recording Ring OUT in B setting L3 L4 L1 L2 L3 L3 L4 L1 L2 L3 12VAC TELEPHONE PHONE LINES 600ma Audio OUT to headset Flash card in place Live Audio Input for On Hold if Flash card removed Flash Card OO Connection Test To confirm that everything is connected correctly select line 1 on the phone confirm that L1 Red LED on SX8600 left most LED turns ON then press the L1 Audio Test button to hear the audio Double check your connections or adjust the volume if needed Switch setting Please Read the Operation instructions for each setting carefully There are two 3 position switches on the SX8600 that control the operation2. oh Manual Recording Connecting to an external audio source REC IN Optional for user Audio source PC CD player ipod recordings Connect the Audio IN jack to your audio source speaker or headphone jack using the provided 3 5mm to 3 5 mm audio cord Select the bank you want to record Refer to page P8 to adjust your volume levels MIC AUDIO IN RCA Input output RCA jack 1 Press REC to stop the playback GREEN RED STATUS LEDs Blink ON OFF continuously 2 Start your music audio email MP3 file etc Recording starts automatically or you may press REC to start recording manually if you prefer 3 RED STATUS LED light turns ON solid to indicate recording in progress 4 Recording stops automatically after 15 seconds of silence in the end of recording the unit then removes the silences and resumes playback operation You may also press REC to stop recording if you prefer to control it manually RED Status light turns OFF and Green Status will turn ON This Automatic Start Stop Feature on SX8600 allows you to just start the audio and walk away no need to watch the unit for end of recording The device automatically starts it s normal playback and will play what you just recorded repeatedly If you need to re record repeat the above steps If you have trouble getting the device to start recording try removing power for 10 seconds then re connect power and try again P9
3. 10 Problems Possible Cause Solution MOH works but audio does not stop when call is picked up in 1 or 3 settings e Wire distance to adapter is too long Centralize the location of device to be as close as possible to all the phones Try the 2 setting for maximum power e If you are re wiring daisy chain wiring works better than star or home run or Independent wiring e Press FLASH button to stop the music e All your phones need to be same model for activation in 1 or 2 settings If you mix different phone models Use the 3 setting refer to pages 3 or 4 for more details Some Phones work some do not Randomly Hold music e The call needs to be on Hold min 2 sec before you starts to play by it self may pick it up or does not activate in e When you hang up wait 2 seconds before selecting 1 2 or 3 settings the same line again Check for extra devices sharing that line like Message indicator Answering machine Alarm system Modem etc Use a privacy module between the line and that extra device to keep them off the line when line is being used by your phone Set your Alarm system and or your DSL line to share FAX line Excessive wiring Total wire length per line must be under 500 feet Ex if you have 9 wall jacks no matter spare or a phone plugged in each connected via a 100 foot wire to a common point then your total wire length is 9 x 100 900 feet e Use FLASH button to deactivate mus
4. see pages P9 P10 How do get a Custom professional greeting and On Hold message Contact your Re seller or Invotel for a referral a custom program can be provided to you pre loaded in a new Flash card for an easy exchange with your existing flash card have a Custom MP3 file for Music Message On Hold How do load it connect your PC to Audio IN see pages P9 P10 How can answer the calls live with Music On Hold Flip the switch to C How do ensure my answering machine service takes a message when leave There are several ways 1 you may just flip the switch to C when you leave 2 You may set the device to Night Mode see page P14 when you leave then set it back to Day Mode when you arrive in the morning 3 You may plug the device AC adapter to a power strip and just flip it off when you leave device always powers up in Day Mode when power is restored in the morning P13 Specifications File Formats supports any sound file format such as Windows wav MP3 WMA etc Frequency response 20Hz to 20 KHz Sampling rate 8 bit 16 bit uncompressed PCM 8 11 12 16 22 24 32 44 amp 48 KHz Distortion less than 0 1 THD Audio Quality supports better than CD Quality at 188 KB s Special effects supports Windows Media Files and SRS WOW Effects Memory Capacity 1 to 34 minutes 17 minutes full 188 KB s sample rate Memory Type Multi level Flash 100 years retention time at no power 100K re recordable P
5. the caller to On hold automatically playing the on hold messages at any time you may pick up the line to talk to the caller the call is kept on hold for up to 30 minutes Every minute the device rings that line again to remind that you still have a call on Hold it will also play a short transfer message each time it is about to ring the line such as Your call is Next or please stay on the line while we transfer your call at the end if you still did not take the call it will ring it through that line continuously until the call is answered you may place the call on Hold for Music On hold at any time thereafter If the device was in Night mode it just rings the same line continuously after the initial night greeting until your answering device or voice mail service takes a message The day or night greeting messages each up to 30 seconds long is a good way to provide the repeat information like office hours web site address etc see the programming section to change the number of rings or to play record the greetings etc vi P6 Other settings If audio activates suddenly in 3 switch settings your lines may be too powerful Try 1 setting MX9008 MX9017 Flash Cards The MX9008 or MX9017 is a Flash card usually pre recorded with the audio prior to your installation and it holds the audio all the time even if power is removed When the power is restored the play back automatically resumes from the card This dev
6. be able to Hold the calls up to 8 minutes instead of the factory default of 2 minutes set the switch to A2 select L1 get dial tone wait 10 seconds when you hear the quick Hold music press Flash you will get confirmation via hold music turning On Off Do this for L2 L4 as needed set switch back to the way it was Note your changes remains intact even if power is lost or you remove the SX8600 entirely To restore the factory settings you need to re program the device to factory settings above P7 Automatic Email Recording this feature is available on SX8600E only SX8600E is the 1 device in the world with an exclusive feature It can be automatically recorded by playing an email The production audio emailed to you from your dealer contains a coded noise file that automatically activates amp then stops the recording process The RED Status LED light indicates recording is in progress the noise codes themselves will not be recorded all other audio that you play on your PC will not effect the SX8600E Volume setting for recordings The recording volume is directly effected by the volume setting on your PC we recommend you set the media player volume to about 50 level volume control amp wave to 100 as follows Double click on speaker symbol located on lower right hand side of your screen then adjust the Volume control and Wave to Maximum 100 KE Volume control Wave Ty T Volume oO oO Ti Note on PC a
7. for the extra bank are Holidays special events sale promotions etc The SX8600 automatically calculates the Bank2 start point when you finish recording BANK 1 You need to record BANK1 1 Before you can record BANK2 after you finish recording bank1 the SX8600 automatically calculates the bank2 starting point To record into Bank2 BANK set switch to BANK2 and do the same 4 steps as recording in BANK 1 The device automatically starts it s normal playback and will play what you just recorded and will keep repeating If you need to re record just repeat the 4 steps During the playback you may flip the switch to Bank1 or bank 2 any time and device will play back that bank repeatedly Frequent production recording tip If you need to re record the Bank1 then you need to re record the Bank2 therefore we suggest to keep the production that is not changed frequently in bank1 like holidays recording and the main production in bank2 so you only need to re record bank2 each time you update please note some music titles are not royalty free and you may want to use the royalty free music titles to avoid annual licensing payments to ASCAP and BMI for playing those titles on hold P10 vil Programming number of Rings and Ring through times Operations Switch setto Result of Rings to answer the call B1 1 Ring B2 2 Ring lt factory preset value B3 4 Ring of Minutes to hold the call then 1 2 minutes lt factory
8. make a call and place yourself on Hold adjust the volume level if needed so you can hear the on hold stuff Press and hold the REC button for about 5 seconds till the green status light turns OFF now release the REC button Green and RED begin turning ON OFF continuously to indicate it is ready to start recording to abort remove Mic Press the REC button to start recording your new greeting and begin speaking into the microphone you have up to 30 seconds press REC again when you are finished it will re play it for you while re playing you may press REC again to re record when you are done let it play the final recording for you and do not press REC and it will automatically exit to normal ON hold playback Remove Mic To Record a new Transfer message via microphone this will erase the current one e set the bank switch to bank 2 make the connections as above Press and hold the REC button for about 5 seconds till the Green light turns OFF Hold it pressed 5 more seconds the Green turns back ON now release the REC button Green and RED begin turning ON OFF continuously to indicate it is ready to start recording to abort remove Mic Press the REC button to start recording your new transfer message and begin speaking into the microphone you have up to 4 seconds press REC again when you are finished it will re play it for you while re playing you may press REC again to re record when you are done let it play t
9. of the device ABC z Music On Hold only E SX8600 does not answer the calls Ringing lines are answered live by you L L sx8600 provides music on hold functions when calls are placed on hold Greetings Music On Hold see pages P6 P14 for more details In Day Mode SX8600 answers the lines plays the Day greeting then takes the calls to on Hold until calls can be handled It also provides music on hold functions when calls are placed on hold In Night Mode SX8600 does not answer Line 1 but answers L2 L3 L4 with night greeting before taking the calls to on Hold Auto Attendant Greeting Music On Hold In Day Mode SX8600 answers the lines 4 plays the day greeting then rings the lines again if the calls are not answered they are taken to on Hold until they can be handled SX8600 keeps ringing the lines at 1 minute intervals for up to 30 minutes before letting them ring continuously It also provides music on hold functions when calls are placed on hold 123 In Night Mode SX8600 answers the lines qt plays the night greeting then rings the lines continuously see pages P6 P14 for more details ee Hold or Flash button activation see page 3 amp 4 for full details Flash button activation see page 4 for full details Hold button activation see page 3 for full details Regular 1 to 4 line telephones ha
10. C plug from the back of the Invotel adapter and unplug the phone lines Wait 60 seconds then plug them back in make sure the AC adapter is plugged in securely telephone was changed or power failure _do as above then select L1 L2 L3 L4 making sure that dial tone is there Some phone Lines are removed from MOH adapter or do not exist on non existing lines the lights keep blinking and that is OK Un plug phone lines for 5 seconds and plug it back in Select the line 1 on the phone and push the Audio Test button located in the back of unit to hear the Audio adjust the volume if needed to hear it Check the flash card Unplug Plug back IN e If answering a call allow 1 second before pressing Hold e You may need your Local service with the dominant phone company in your area not 3 party local service e Is your location within city limits are all your phone numbers DSL qualified your location may need to be close enough to your phone company s central office to guarantee for Hold button activation That is why some discount phone companies service does not work even though you have compatible phones for Hold activation e Use the device in position 3 setting via Flash then Hold e Some telephones need other settings see page 6 In A setting calls are Answered then hangs up This is because SX8600 requires the 3 way calling service enabled from your phone company in order to ring the lines again also make sur
11. ED begin ON OFF continuously to indicate it is ready amp waiting for incoming audio to abort remove recording cord now start your audio RED turns ON when audio finished press REC button to stop it Auto Attendant and greetings You may pick up the line any time for immediate connection to the caller If you later place the call on Hold the music on hold function continues to operate until the call is hanged up In B setting the device answers the lines then it plays the day greeting if the device is in Day Mode it then takes the call to On Hold for up to 20 minutes blinking the LED lights on the unit fast to indicate the call is on Hold waiting for you to take it If you prefer not to look at the LED lights just estimate how long the greeting takes and pick up the line or connect speakers to Audio IN Ring OUT jack to hear a simulated BEEP RING If the device is set to Night mode it does not answer the calls on L1 so the answering machine or voice mail service can take a message However it answers L2 L4 with your Night greeting e g our office is closed please call back etc You can change these setting and there are choices for continuously ring back or Beeping via speakers see P7 for more options In A setting the device answers the line and plays the day night greeting if it is set to day mode it then rings the same line again to see if you want to take it or not if you did not it takes
12. Hang up and set the switch to middle or right most position To activate press ELASH then HOLD To deactivate just re select that line and press FLASH Voice Deactivation if the call has been on Hold at least a few seconds it can also be deactivated by just speaking over the Audio for example say Hi am Back If for some reason you are not able to voice deactivate try speaking a little louder and more direct into the microphone Remember you can always use the Flash button to deactivate the audio as well Want to use just one button Press to activate MOH and when ready to go back to caller just speak over the audio Or press Flash again Note this does not hold the line so the other party may still hear you set the volume louder to mask it In position 2 the device works only via Flash then Hold in position 3 the device works via Flash then Hold or just Hold if you have a compatible phone This mode of operation is useful when you have mix of phones that some are compatible with Hold only activation and some activate via Flash then Hold Note that since Flash button is used in this case to activate the audio you need to use Flash Flash for things like Call waiting 3 way calling Centrex Call Transfer Example for positions 2 or 3 to answer a call waiting call press Example position 2 3 to make a 3 way or conference call press you will get a dial tone now dial the desired phone number amp press to join the t
13. QUENTIAL OR OTHERWISE ARRISING FROM ANY BREACH OF THIS WARRANTY OR OTHERWISE P12 Auto Attendant operations refer to page 1 for connections make sure switch is in A or C not B To Hear the current greetings set the bank switch to bank 1 for day greeting or bank 2 for night greeting remove the Microphone usually RED color connector from MIC IN jack remove the recording cord from the Audio IN jack connect the head set to Audio Out Jack or make a call and place yourself on Hold adjust the volume level if needed so you can hear the on hold stuff Press and hold the REC button for about 5 seconds till the Green status light turns OFF now release the REC button and you will hear the current greeting To Hear the current Transfer message e set the bank switch to bank 2 remove amp make the connections as above Press and hold the REC button for about 5 seconds till the Green status light turns OFF Hold it pressed 5 more seconds till the Green turns back ON now release the REC button and you will hear the current transfer message To Record a new Greeting via Microphone this will erase the current greeting e set the bank switch to bank 1 for day greeting or bank 2 for night greeting connect the Microphone to MIC IN jack usually RED color connector you may optionally connect the recording cord to Audio IN jack if you want to record a back ground music connect the head set to Audio Out Jack or
14. d AT amp T 21070 262 272 412 422 4952 612 622 712 722 732 742 752 812 822 830 832 842 843 853 854 874 902 912 922 944 945 952 953 954 955 964 974 984 982 992 SIGNATURE FT483 rev prior to 11 2006 Brother Quatro 412 Bell 223 232 259 261 268 367 470 52905 Sonecor 412 412CID 4900 BE5200 BE5300 Techline 420 Bell South 225 420 most compatible phones amp guaranteed Hold button activation these phones are available at http www invotel com GE 187 2 9315 A 2 9318 2 9435 A B C 2 9436 A 2 9438 A 2 9450 A B C D E F 2 9439 A to EGL 2 9451A 2 9481 2 9487GE2 A 2 9488 2 9638 A 2 9975 2 9488GE2 A IBM 412 412CID 4900 Northern Telecom Unity Phonemate PMG 4600 Panasonic KX T3110 3120 3122 3135 3145 3155 3160 3165 3170 3175 3280 3980 H 3980 R7 3981 KX TC930 KX TS20 KX TS21 KX TS25 KX TS27 KX TS208 VA 8400 Radio Shack 206 208 209 210 212 411 412 612 43 373D 43 430 43 642 ET 180 43 470 ET 184 ET 192 ET 193 43 622 43 469 1710 1753 RCA 25403 RCA 25413 414 415 RCA 2 all models including cordless portion Sony IT M804 SBC 2105 4000 225 420 Southwestern Bell FT325 FT360 FT365BL FT383 FT412 FT483 FT484 Sprint Radio Shack SP 702 43 5702 SP 705 TT Systems 4012 412 412CID 4900 4300 5100 5200 5300 7993 Vtech 4121 P3 Music on hold activation activation in Positions 2 or 3 via Flash then Hold Ej
15. e age person cutoff ring back protection is working on your 3 way Call service some phone companies like ATT may not provide this service if so use the B setting instead In B setting calls are answered but not ringed again a simulated Ring can be heard from Audio IN Ring OUT jack via a connected amplified speaker see page P6 for details on B setting operation or use C setting if you answer calls Live DSL If you have DSL line this device needs to be installed after the DSL filter otherwise internet may not work properly VOIP Vonage if you have D Link VTA VD phone adapter you must use single line phone cords to connect it to SX8600 P15 Notes Day Night mode Auto attendant and Greetings BANK Bank1 Bank2 m2 Bank1 contains the Holiday Format and Bank2 contains the Normal Format hold music normally switch is in Bank 2 unless you record your flash card differently Use the bank switch any time to select between these two productions Day Mode Night Mode In switch positions A or B in which the device answers the lines set to Day Mode during day and Night Mode during the night as follows 1 Select Line 1 you will get dial tone 2 Press FLASH you will get dial tone 3 Press FLASH you will get dial tone again 4 Press you will get a prompt device is set to Day mode or device is set to Night Mode 5 Hang up Day Greeting This message is heard when the device answers t
16. he final recording for you and do not press REC and it will automatically exit to normal ON hold playback Remove Mic See pages P9 P10 P11 to Record your on Hold stuff P5 To Record a new day or night greeting from PC CD player etc set the bank switch to bank 1 for day Greeting or Bank 2 for night greeting remove the Microphone from MIC IN jack connect the recording cord to Audio IN jack connect the head set to Audio Out Jack or make a call and place yourself on Hold adjust the volume level if needed so you can hear the on hold stuff e Press and hold the REC button for about 5 seconds till the Green status light turns OFF now release the REC button Green and RED begin turning ON OFF continuously to indicate it is ready amp waiting for incoming audio to abort remove recording cord now start your audio from your PC etc Recording starts automatically RED stays ON when audio finished press REC button to stop it To Record a new transfer message from PC etc set the bank switch to bank 2 remove the Microphone from MIC IN jack connect the recording cord to Audio IN jack connect the head set to Audio Out Jack or make a call and place yourself on Hold adjust the volume level if needed so you can hear the on hold stuff Press and hold the REC button for about 5 seconds till the Green status light turns OFF hold it pressed 5 more seconds till Green turns back ON now release the REC button Green and R
17. he lines in Day Mode it can be up to 30 seconds Night Greeting This message is heard when the device answers the lines in Night Mode it can be up to 30 seconds Transfer Message This message is heard just before the line is going to ring again like please hold while we transfer your call it can be up to 4 seconds All greetings messages and the Hold Music are stored on the same Flash card Examples of typical office use If you do not want any greeting stuff just set the switch to C and use the device just for Music on hold function The other switch is usually in Bank2 for Normal Format Example of a day greeting Thank you for calling XYZ please hold for a representative to disable the auto attendant flip the switch to C SX8600 does not answer the calls so your answering machine service can take a message or set the Mode of operation to Night mode in this case when the device is in A setting it will play your night or after hours greeting we are not available at this time please leave a message then it rings so that your answering machine will take a message and if the device is in B setting it does not answer the calls to let your answering take them Example of a night greeting our office is now closed our normal office hours are please stay on the line to leave a message set your answering machine or voice mail service to answer at 2 or 3 or higher ring so when the dev
18. ic Audio shuts off or flickers e Extensive audio volume Lower the volume to proper level Hold Music activates in e If for any reason the hold music is activated a conference call or inadvertently it can always be deactivated by pressing when two phones pick the FLASH button in any setting up at same time e Conference calls can be done a better way Press FLASH you will get a dial tone now dial the phone number of the 2 party then press FLASH to join the two calls together a Innovative Telecommunication Technology LLC nvotel 1112 Montana Ave Suite 250 Santa Monica CA 90403 USA Tel 310 899 0078 Fax 310 857 6401 http www invotel com P16 INVO Model SX8600 Rev 25 8 All In One Auto Attendant Greeting eve Ww Music On Hold Player Recorder Adapter Insert the Flash card into the blue connector in the front of unit Plug AC adapter 110V AC to 12V AC the Green LED on the back turns ON Confirm that all 4 Red LED lights in front of this unit are double BLINKING Use one of your telephones and unplug the cord for L1 L2 from it and connect it to 1 2 3 PHONE LINES jack on SX8600 the 1 jack from 12VAC now connect 1 2 3 TELEPHONE jack on SX8600 3 jack to your telephone using the provided phone cord make sure you have dial tone on your lines 1 and 2 e Now unplug the cord for L3 L4 from your phone and connect it to 3 4 PHONE LINES jack on SX8600 the 2nd jack from 12VAC and connect 3 4 TELEPHONE jack on SX8600 4
19. ice is designed for automatic player turn OFF once the flash card is removed and automatic turn ON when the flash card is re inserted If you had any trouble remove the power by un plugging the AC adapter from the player Install the new flash card then re apply the power Unlike other Flash based cards that compress the audio voice and audio signals are recorded directly into solid state memory in the MX9008 card in their natural un compressed form providing superior quality voice and music Message Duration There is a total of 7 5 minutes available for recordings of Bank1 and Bank2 with MX9008 card and 16 minutes with MX9017 card BANK Selection There are 2 Banks in SX8600 BANK1 amp BANK2 one Bank holds the primary audio file the other BANK holds the extra audio file optional such as Holidays special events weekend special sales promotions etc You can switch from Bank1 to Bank2 or vise versa any time via the BANK selection switch To Record Update your On Hold audio please refer to Manual recording in page P9 this method uses the Audio IN jack for best audio quality If you still want to record the on Hold audio from Microphone that is possible as follows To Record a new On Hold audio via Microphone this will erase the current one set the bank switch to bank 1 for On Hold in bank 1 or bank 2 for on Hold in Bank 2 connect the Microphone to MIC IN jack usually RED color connector yo
20. ice rings the lines again it can take the message ii P14 Music on hold activation a activation in Positions 1 or 3 via just Hold m Start with position 1 make or receive a real call the LED on the SX8600 turns ON solid then simply press the button on your telephone the Music will be heard to the caller and the LED on the SX8600 will start to BLINK to return to the call just re select that line Be sure to allow 1 or 2 seconds before putting a call on HOLD If it did not work hang up and then try it again 2 or 3 times Position 3 if after a few tries it is not working hang up and change the switch to position 3 and try it a few times Deactivating hold music manually If for any reason the hold music is activated inadvertently it can be deactivated by pressing the FLASH button The following are examples of phones that work in position 2 or 3 via Flash then Hold American Venture ATT 962 ATT 972 Casio any model Airway 2 line Airway 4 line Panasonic KX TG 2000B KX TG4000B KXTG2000 KX TG2720 KX TG2730 KX TG2740 KXTG4000 KX TGA200 KXTGA400 KX TGA420 SBC 410 List of corded regular phones compatible via Hold Button activation Please note This is a partial list there are other factors relevant to activation via Hold button in these settings see the trouble shooting section or special setting If your phone is not on this list try it any way or use the setting 2 or 3 that works on all phones via Flash then hol
21. layback auto repeat Message loading Email load automatic via playing the email CD load automatic Power supply 110VAC 60 Hz To 12VAC 600ma Audio output 1000 mili watts Mono RCA 2V p p 8Q 4V p p 6009 8V p p 1200 Size 5 5 x 4 x 1 5 Lx Wx H Color Metallic Blue Weight 1 50 pounds 2 00 pounds with power supply Package Content SX8600 Digital Player Recorder adapter unit Power adapter 110v AC to 12v AC 600 ma 3 5mm male to 3 5mm male audio cord 6 2 Rj 14 phone cords User s Manual MX9008 or MX9017 Flash Card Microphone Headset Warranty This product is warranted against defects for a period of Five 5 year from the date of original invoice We will repair replace the Product with no charge for parts or labor within this time To obtain warranty service the Product needs to be returned fright prepaid by the customer with a copy of original invoice This warranty does not apply if in the sole opinion of Innovative Telecommunication Technology LLC the product has been tampered with or damaged by lightning or any other acts of nature misuse neglect or unauthorized service EXCEPT AS SPECIFICALLY PROVIDED IN THIS AGREEMENT THERE ARE NO OTHER WARRANTIES EXPRESSED OR OTHERWISE INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OR MERCHANTIBILITES OR FITNESS FOR A SPECIAL PURPOSE IN NO EVENT SHALL INNOVATIVE TELECOMMUNICATION TECHNOLOGY LLC BE LIABLE FOR LOSS OF PROFITS OR BENEFITS INDIRECT SPECIAL CONSE
22. preset value ring through 2 8 minutes A3 30 minutes No Ring Back in B setting c1 In B mode play day or night greeting then go to on hold for 5 8 or 20 minutes depending on A1 A2 A3 programming done above default value is 5 minutes In B mode play greeting then Ring Back continuously factory preset gt Allow Ring Back in B setting C2 In B mode play greeting then continuously Continuously BEEP in B setting C3 Beep via speaker You can program each line on your phone for the number of rings or the duration etc independently you may do this from any phone even if it is not connected to the SX8600 To program e Set the switches for the desired operation above e select L1 on your phone to get a dial tone e wait about 10 seconds to hear the Hold music then press the Flash button you will get confirmation via Hold music turning ON and OFF twice e Hang up and repeat for lines L2 L4 Be sure to change the switches back to the way they were prior to programming Example to change the number of rings to answer the calls from the factory preset value of 2 rings to 4 rings do as follows set the switches to B3 select L1 dial tone wait 10 seconds into dial tone and you hear the Hold music for a second now press Flash you will get Hold music ON and OFF twice to confirm the operation was done Do this for L2 L4 if you need changes to apply for those lines as well set switch back to the way it was Example You want to
23. u may optionally connect the recording cord to Audio IN jack if you want to record a back ground music e connect the head set to Audio Out Jack or make a call and place yourself on Hold adjust the volume level if needed so you can hear the on hold stuff Press and release the REC button Green and RED begin turning ON OFF continuously to indicate it is ready to start recording to abort remove Mic e Press the REC button to start recording your new On Hold audio and begin speaking into the microphone you have up to 16 minutes depending on the flash card press REC again when you are finished it will stop recording and will start playback of that bank continuously To re record press REC start all over Be sure to remove Mic amp recording cord if any when done P11 Manual BANK2 Recording The SX8600 model has dual banks and a Bank1 Bank2 switch for immediate playback of bank1 bank2 by just flipping the bank switch the total default recording time on the MX9008 is 7 5 minutes 16 minutes on the MX9017 you must 1 record bank1 before recording in bank2 so for example if your Bank1 recording is 3 minutes long then Bank2 can be used for a second production of up to 4 5 minutes duration Flexible duration Bank2 addressing is not fixed you can record any duration in BANK 1 and any duration in BANK2 as long as the total is 7 5 minutes or less for MX9008 or 16 minutes or less for MX9017 Flash card Examples of recording
24. udio connection You may use male to female extension audio Windows Media Player Volume setting aa cords or other methods if you need to extend the length of the connecting cord Maximum audio cord length 500 feet Automatic CD recording CD Auto Load This feature is available on SX8600E only SX8600E can automatically be recorded from a PC CD ROM drive or a CD player Just insert the CD you received from your dealer into the CD ROM drive of your PC or insert it into your CD player volume mid level press the play button on the CD player and walk away The CD contains a code that starts the recorder in SX8600E RED Status LED turns ON and then stops the recorder the LED Green Status turns back ON and play back resumes The CD player stops on its own P8 viii Adjusting Output VOLUME If the On Hold audio volume is too low turn the VOLUME control clockwise If it is too loud turn the VOLUME control counter clockwise to desired level Live audio from Radio etc Input output RCA jack 89 If the Flash card is inserted the big RCA jack can be used to connect the head set to monitor the audio content to connect a speaker to this RCA jack be sure to use a 5 inch or smaller speaker to avoid overloading the out put beyond it s limits If the Flash card is removed the built in digital player turns OFF and this RCA jack can be used as input for connection to an any Live audio source for the adapter function BANK
25. ve differences when it comes to Music On Hold activation compatibility some models work by just pressing HOLD button some work via Flash then Hold this switch lets you find out which setting works best for your telephones IMPORTANT NOTE The audio may activate in the middle of a call due to factors like excessive wiring see page 12 item 8 bad or old wiring existing unstable lines sparks too many wall jacks Noisy phone lines Bad telephones Hot Lines see P6 special cases If that ever happens press the FLASH button to stop the audio and continue your conversation The FLASH button is found on every telephone it could be labeled as CALL WAIT FLASH or LINK or ON or TALK button Audio Test on Line 1 select L1 on your phone and press the Audio Test located next to power connection Adjust the volume to mid level or check the FLASH card to hear the audio Note1 You can not perform audio test on lines 2 3 or 4 Note2 Do not set the volume too loud it may flicker or shut off the on hold audio Note3 Do not use a Cell phone to setup or test the device Use a fax line etc P2 ii Trouble Shooting Problems Possible Cause Solution 1 Adapter not working or stopped working Adapter does not activate or stopped activating Red LED double blinks ON then turns OFF on some lines No Audio or Audio not Loud enough Audio Test is OK but no audio when Hold is pressed in 12or3 settings Unplug the 12VA
26. wo calls together NOTE If you have Call Waiting service only one call may be placed on Music On Hold the other call is held in the phone company central office in silence not in your office Tip If you have audio flicker problem Reduce the Volume P4 iv Definitions of files There are 5 audio files that are recorded in the SX8600 these are e Day Greeting Night Greeting Transfer Message On hold in Bank 1 On Hold in Bank 2 What is a Greeting file Greeting is a short audio that is played by the SX8600 when it answers a ringing line it is like an introduction and plays one time more details on P14 What is an On Hold file The on Hold file is the audio that SX8600 plays when the calls are kept on Hold either after the greeting is played or when ever you place the calls on Hold This is a longer audio usually 2 8 minutes that encourages the callers to stay on the line and not hang up and repeats automatically when it ends What is Bank or Bank2 SX8600 can store two on Hold file as explained above into a Bank1 and a Bank 2 For example one audio file with Holiday back ground music in Bank1 and another audio file with normal not holiday back ground music in Bank2 The Bank1 Bank2 switch lets you play either one on the Fly This is convenient during holidays or if you want to create Variety with an easy flip of a switch How do I record my greetings See pages P5 P6 How do I record my On Hold stuff
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