ASUS® Warranty Information Form Mr./Mrs./Miss/Ms.: Telephone
Contents
1. applicable The Repair Center may recover the originally configured operation system bundled with the Product ASUS will not restore or transfer any data or software from the Product s original storage media If the Product is repaired all user generated data may be permanently deleted If the Product is under Warranty You hereby agree to transfer the ownership of replaced defective parts and such parts shall automatically become the property of ASUS 2 Software Support Any software delivered with the Product is provided as is ASUS does not guarantee uninterrupted or error free operation of any software provided with the Product This warranty covers the hardware of the Product ASUS will provide technical support for the Product s preinstalled software only when it concerns the proper functioning of the hardware For other problems with the software we advise You to review the user manuals the ASUS support web site and or other online resources Third party software may require support from the respective vendors 3 TFT LCD defect policy Despite the highest possible standards the intricate manufacturing of thin film transistor TFT liquid crystal display LCD screens may still produce slight visual imperfections These visual imperfections do not impair the performance of Your Product Thus Asus does not provide dead pixel warranty 4 Customer responsibility When using the Product e Read the user manual2. first and use the Product only according to the user manual e Do not leave the Product connected to the power supply once it is fully charged and not turned on Some electrical items are not designed to be left connected to the power supply for extended periods of time e Periodically back up your data stored on the Product Keep the original packaging In case the Product needs to be returned for repair Original packaging provides a better protection for the Product during transportation e Please check the manual and ASUS support website for troubleshooting solutions before contacting the customer service If the Product is designed with the TPM Trusted Platform Module function keep the embedded security chip pre boot password in a safe place Note Due to the design of TPM it is not possible for ASUS to reset the embedded security chip pre boot password If the password is lost the Product can only be repaired by replacing the entire motherboard which is not covered under the Warranty When contacting ASUS Customer Service Before contacting ASUS technical support ensure that You have the Product in front of You and that it is turned on if feasible Please also be ready to provide the Product s serial number the model name and proof of purchase Technical support hotline phone number can be found at http support asus com You will be requested by ASUS to perform some of the Product s troubleshooting t
3. ASUS Warranty Information Form Mr Mrs Miss Ms Telephone Number Address E mail Purchase Date a DD MM YYYY Dealer s Name Dealer s Telephone Number Dealer s Address Serial Number Important Please store this card in a secured location for future reference ASUS reserves the right to request this document before accepting repair requests This does not affect or limit your mandatory statutory rights E10331 Revised Edition v3 April 2015 This ASUS manufacturer warranty hereafter referred to as the Warranty is granted by ASUSTeK Computer Inc hereafter referred to as ASUS to the purchaser hereafter referred to as You of the ASUS phone system hereafter referred to as the Product This warranty is being delivered with the Product subject to the following terms and conditions ASUS accredited Service Agents and Repair Centers will provide the services covered under this Warranty Warranty period of the Product This warranty applies for the period defined on the label sticker in the front of the warranty card Warranty Period For example 12 means 12 months and 24 means 24 months from the date the Product was first purchased by an end customer Date Of Purchase If proof of purchase cannot be provided the manufacture date as recorded by ASUS will be deemed to be the start of Warranty Period Statutory Rights This warranty is given independently of any s
4. asks or actions which may include the following e Restoring the Product s operating system factory installed drivers and applications to the factory default settings e Installing updates patches or service packs e Running diagnostic tools and programs on the Product e Allowing ASUS technical support agent to access the Product with remote diagnostic tools when available e Performing other reasonable activities requested by ASUS which will assist in identifying or resolving the problems If the problem is not solved remotely you will have to return the Product to an ASUS Repair Center this process is called RMA ASUS will issue an RMA number for Your Product Please record Your RMA Number for tracking purposes Describe the problem clearly and completely on the RMA request form Enclose a copy of this completed warranty card and a copy of Your sales invoice receipt detailing the purchase of Your Product Please note ASUS reserves the right to request the original documents If You do not provide the requested documents for warranty validation then the manufacture date of the Product as recorded by ASUS will be deemed to be the start of Warranty Period Ensure that You have fully backed up all the data stored on Your Product and removed any personal confidential or proprietary information before any service process is started ASUS may delete any data software or programs i
5. cts loss of the use of money loss of anticipated savings loss of business loss of opportunity loss of goodwill loss of reputation loss of damage to or corruption of data or any indirect or consequential loss or damage whatsoever caused including the replacement of equipment and property any costs of recovering or reproducing any data stored on or used with the Product The foregoing limitation shall not apply to death or personal injury claims or any statutory liability for intentional and gross negligent acts and or omissions by ASUS Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages to the extent such jurisdiction is governing this Warranty the above limitations do not apply to You 8 Privacy It is necessary for ASUS to collect transfer and process personal data in order to facilitate the requested service and for this purpose Your data may be transferred to and processed in any country where ASUS or its affiliated companies maintains offices which include countries outside of the European Union the mandatory laws of which do not guarantee a data protection level equivalent to the laws of EU member states However ASUS will use and protect Your personal data at any time and in any country subject to the ASUS Privacy Policy Please access and read the ASUS Privacy Policy at http www asus com Terms of Use Notice Privacy Policy Privacy Policy 9 Out of Warran
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7. edded security chip pre boot password 5 RMA methods If RMA is necessary you have to deliver your product to the nearest ASUS Repair Center ASUS may in its sole discretion simplify the service procedure by offering you to deliver the Product to the retail shop where you bought it or through a free pick up and delivery service 6 Exclusions from this limited Warranty Service ASUS does not warrant uninterrupted or error free operation of this Product The warranty only covers technical hardware issues during the warranty period and in normal use conditions It applies to firmware issues but not to any other software issues or customer induced damages or circumstances such as but not limited to a The Product has been tampered with repaired and or modified by non authorized personnel b The serial number of the Product components or accessories has been altered cancelled or removed c The warranty seals have been broken or altered d Obsolescence e Damage accidental or otherwise to the Product that does not impact the Product s operation and functions such as without limitation to rust change in color texture or finish wear and tear and gradual deterioration f Damage to the Product caused by war terrorism fire accident natural disaster intentional or accidental misuse abuse neglect or improper maintenance and use under abnormal conditions g Damage to the Product caused by impro
8. nd regulations and any statutory right of lien for unpaid charges 11 Warranty and Support This Warranty applies in the country of purchase Product purchased in European Union is eligible for ASUS Warranty Service within European Union e Service procedures may vary by country Some service and or spare parts may not be available in certain countries e Localized spare parts may be replaced with the version available in the country where the repair is requested Some countries may have fees and restrictions that apply at the time of service please visit the ASUS Support site at http www asus com support for more details e Certain countries may require additional documentation such as proof of purchase or proof of proper importation prior to performing International Warranty and Support please visit the ASUS Support site at http www asus com support for more details To enjoy the comprehensive ASUS warranty service visit ASUS Service Center at http www asus com support for detailed locations ASUS reserves the right to interpret the provisions in this ASUS Warranty Information The information in this warranty card may change without prior notice Please visit the ASUS Support site at http Awww asus com support for current and complete ASUS warranty information ASUS contact details This warranty is provided by ASUSTeK Computer Inc No 15 Li Te Road Peitou Taipei 112 Taiwan Phon
9. nstalled on the Product without restoring them ASUS shall not be held liable for the permanent loss damage or misuse of your data Pack the Product in a safe and stable packaging The original packaging may be useful for this purpose In any case the packaging should meet the following requirements e Use a rigid box with flaps intact e Remove any labels hazardous materials indicators and other previous shipment markings on the box that are no longer applicable e Wrap all items separately e Use adequate cushioning material e Use strong tape designed for shipping e Do not use string or paper over wrap e Use a single address label that has clear complete delivery and return information e Place a duplicate address label inside the package e Please do not send in anything but the Product itself unless specifically requested by ASUS Please remove any accessories as well as any removable storage devices such as memory cards discs flash drives from the Product ASUS shall have no iability for the loss damage or destruction of accessories or removable storage devices unless they are caused by willful or gross negligent acts by ASUS e Remove or provide any password that You assigned to the Product If access to the Product is blocked by passwords then ASUS may not detect and repair all failures of the Product e Ifthe Product is designed with the TPM Trusted Platform Module function provide the emb
10. per installation improper connection or malfunction of a peripheral device such as printer optical drive network card or USB device etc h Damage to the Product caused by an external electrical fault or any accident i Damage to the Product resulting from use outside of the operation storage parameters or environment detailed in the User s Manual j Damage to the Product caused by third party software or virus es or there is software loss or data loss that may occur during repair or replacement k Unusability due to forgotten or lost security passwords I Unusability of or damage to the Product caused by contamination with hazardous substances diseases vermin or radiation m Fraud theft unexplained disappearance or damages detrimental circumstances caused by a willful act of the customer n Unusability or damage to the Product caused by installing and using the Unlock Device App which is a utility that will unlock your Product s boot loader but will render the warranty null and void Ta Limitation of Liability Except as provided in this warranty and to the maximum extent permitted by law ASUS is not responsible for direct special incidental or consequential damages resulting from any breach of warranty or condition or under any other legal theory including but not limited to loss of use loss of revenue loss of actual or anticipated profits including loss of profits on contra
11. tatutory rights that may apply in the country of purchase and does not affect or limit such statutory rights in any manner whatsoever 1 General ASUS warrants the Product to be free from defects in workmanship and materials for the Warranty Period The Warranty does not cover bundled accessories which were delivered together with the Product such as cables bag earphone etc If the Product fails during normal and proper use within the Warranty Period ASUS at its discretion will repair or replace the defective parts of the Product or the Product itself with new or reconditioned parts or products that are functionally equivalent or superior to those originally supplied This Warranty applies only if the Product was newly manufactured on the Date of Purchase and not sold as used refurbished or manufacturing seconds Please keep the original purchase invoice and this warranty card for future service request This Warranty does not include failure caused by improper installation operation cleaning or maintenance accident damage misuse abuse non ASUS modifications to the product any third party software programs normal wear and tear or any other event act default or omission outside ASUS control For further details see section 6 of this Warranty Card All components that an ASUS Service Center repaired or replaced will be under warranty for three months or for the remainder of the warranty period whichever is
12. ty cases Returning the Product to the ASUS Repair Center during the Warranty Period does not automatically mean that it will be repaired free of charge Upon receiving Your Product ASUS reserves the right to check the validity of Your Warranty and Your request for Warranty service If the Warranty Period has lapsed or if any of the exclusions in clause 6 apply Your request will be deemed out of warranty OOW If Your service request is OOW a Service Charge List with an offer for repair will be provided to You which You may accept or reject If You accept the repair we will provide You with an invoice for the repair labor spare parts and other costs stated in the Service Charge List You must pay the invoice within 4 weeks of the invoice s date of issue The repair will only be completed after the invoice is settled 10 Abandoned Property After Your Product has been repaired or if You do not agree to the repair offer ASUS will return your repaired product product replacement via the agreed RMA method If You do not pick up Your Product or if delivery is not possible at the address provided by You ASUS will send You a notice at the address You provided when requesting the service If You still fail to pick up the Product within a period of 90 days from sending the notice ASUS reserves the right to claim damages from you including the cost of storage to dispose the product in accordance with the applicable laws a
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