Castle Care 2000 User Manual
Contents
1. CASTLE 2 care tech4 2000 SERIES DIAGNOSTIC ALARM CONTROL SYSTEM OPERATING INSTRUCTIONS MODELS 2300 2500 2700 This information is relevant to systems fitted with Issue 4 1 or later Master Keypad Software also to Networked Systems fitted with issue 7 1 or later Gateway Software Castle Care Tech Ltd Contents 1 Introduction 1 1 1 2 1 3 1 4 2000 Series Alarm System Operating Instructions Terms Used Understanding the 2000 Keypad Menu Based Product Type 2 Using the Alarm System 2 1 2 2 2 3 2 4 2 5 2 6 2 2 8 2 9 2 10 2 11 2 12 2 13 2 14 2 15 2 16 3 Other Indications 3 1 Setting the System Completing the Setting Procedure What to do if there is a Fault on Exit Anti Mask Protection Unsetting the System How to Silence an Alarm The Chime Facility System In Use The Keypad PA Alarm The Code Guessing Alarm Telecom Line Fault Keyswitch operation Doorbell Facility System Operator Codes Engineer Programming Code Fire Alarm Engineer Reset Needed 4 System Manager Functions 4 1 4 2 43 4 4 January 2000 Changing Operator Codes Other Manager Menu Functions Omitting Zones Exit Manager Mode Page 1 Castle Care Tech Ltd 1 Introduction The Care Tech 2000 Series diagnostic control unit has been designed and manufactured in England to provide the facilities necessary to form the heart of a sophisticated alarm system complying with British S2. of C key the system will both chime and display the zone which has triggered A third press of the C key will cancel the chime mode Note the chime facility may have been programmed to give a single chime when the zone is entered or to chime continuously whilst the zone is open January 2000 Page 7 Castle Care Tech Ltd 2 8 System In Use Whilst a keypad on the system is in use all other keypads will display SYSTEM IN USE and will NOT respond to any keypresses except for a Keypad PA alarm see 2 9 This will remain for 20 seconds after the last keypress or until the display is returned to System Ready In the event of a Cannot Set condition remaining after the normal exit time has expired the System in use message will clear enabling any keypad to be used to abort the setting procedure 2 9 Keypad PA Alarm Pressing the 1 and 7 keys simultaneously will generate an immediate personal attack alarm but will NOT signal to the Alarm Receiving Centre if connected NOTE this facility may not be available at all keypads 2 10 Code Guessing Alarm Eight consecutive attempts to enter incorrect codes on any of the system keypads will result in a tamper alarm being generated 2 11 Telecom Line Fault If your system is connected to a Alarm Receiving Centre via a telephone line an alarm tone will be heard if a fault develops on the phone line whilst the system is unset The tone may be silenced by entering you
3. Keys These keys allow you to set and unset parts of your alarm system for example AREA A could be the first floor 1 3 Menu Based The Care Tech 2000 System operation is MENU BASED You can scroll around the MENU by simply pressing the NO key System Ready NO key Set System NO key Manager Menu NO key System Ready If the system is left with SET SYSTEM or MANAGER MENU on the display for 60 seconds it will automatically return to SYSTEM READY 1 4 Product Type To ascertain whether your system is a Care Tech 2300 2500 or 2700 press the A key whilst the System Ready message is showing The display will show 2500 iD v 4 1 Released Jan 00 or the equivalent for your system Page 4 Iss Lla 2000 Series Alarm System Operating Instructions 2 Using the Alarm System 2 1 Setting the System Before attempting to set the system check that you have secured all the appropriate doors and windows Check that the display shows System Ready If a fault message is shown see section 5 take the appropriate action or use the NO key to scroll till System Ready shows Key in your full code eg 1234 NOTE the indications on the display and the exact key entry sequence after entering your code will vary according to the options programmed into the system whether any area or areas of the system are already set etc Do NOT therefore attempt to memorise a key sequence to be entered without reference to the dis
4. be completed If the YES key is pressed without testing the detectors the check will be cancelled and the system will set with details of the untested detectors being recorded in the system logs Alternatively pressing the NO key will abort the setting procedure allowing you to go and check the detectors before trying again Page 6 Iss 11a 2000 Series Alarm System Operating Instructions 2 5 Unsetting the System Enter via the authorised entry route go to the keypad and enter the following commands the ENTRY TONE will continue to sound until the entry procedure is complete Enter User Code Key in your full code eg 1234 Unset Areas ABCD YES key System Ready Alarm system is UNSET Tf the alarm system is PART ARMED when you enter the building Enter User Code Key in your full code eg 1234 Unset System YES key Pressing the NO key will provide the option to set additional areas Unset Areas ABC Press YES key or key in areas you wish to UNSET ie what is displayed in the window is what you will unset System Ready Alarm system is UNSET If being forced by an intruder to unset the system this can be done with a special DURESS code This will unset the system in exactly the same way but will generate a silent alarm signal to an Alarm Receiving Centre if connected 2 6 How to Silence an Alarm If an alarm occurs during the day due to wiring failure personal attack switch operated fire go to t
5. close all necessary doors on the way out The presence of an open detector will prevent the system from setting and automatically extend a programmed exit time If the fault is an open door or window elsewhere abort the setting procedure before going to close it When the final door is closed and the detectors have settled the tone will be continuous and then stop when the setting procedure is completed Any interrupted tone continuing means that the system has not set You must re enter the building key in your code and correct the problem NOTE If a Push to Set button is activated before the tone becomes steady the signal will be store until the fault clears and then set the system 2 4 Anti Mask Protection If the system has been programmed to do so certain detectors will be checked whilst the system is unset to ensure that they continue to function correctly When setting the display will show Please Wait following the Select Areas menu briefly whilst this check is being completed If any of such detectors have NOT operated whilst the system was unset then the system will chime repeatedly and indicate Not Tested 12 Stores If more than one detector is affected the zone names will scroll sequentially If you walk within the field of these detectors they will disappear from the list and the display will show All Zones Tested Press YES Key On pressing the YES key the setting procedure will
6. gering the system will sound a full alarm with an interrupted tone on the loudspeaker and pulsed output on the external sounder to distinguish it from the normal intruder alarm sound January 2000 Page 9 Castle Care Tech Ltd 3 Other Indications Mains Fail The AC supply to the system has failed Charger Fault Fuse failure or insufficient voltage present Battery Fault Battery may be disconnected or discharged may be due to prolonged power cuts alarm conditions etc If indication does not clear within 4 hours call your engineer Line Fault Telephone line to the communicator has failed Engineer Reset If this message appears after an alarm phone Needed your security company who will arrange for an engineer to check and reset the system See 3 1 24hr Zone Open A zone which is continuously live eg PA Fire Zone x 24Hr Tamper has not been cleared after silencing an alarm This must be done before attempting to set the system Tamper Open A wiring or similar fault exists on the zone Zone x shown which must be corrected before the system can be set System Tamper A wiring or similar fault exists on the system CALL ENGINEER which must be corrected before the system can be set Attention Accompanied by a chime tone indicates that a Zone x zone configured as a chime zone has been activated Refer to section 2 6 for details NOTE Except for CHIME the indication will clear from the display after the condi
7. h a remote Alarm Receiving Centre to initiate a call to the police January 2000 Page 3 Castle Care Tech Ltd 1 2 Understanding the 2000 Keypad The keypad that operates your alarm system has four major parts 1 2 1 The Display The liquid crystal display LCD indicates the condition of your alarm system typically System Ready 09 56 35 14 10 The System Ready message may have been reprogrammed to an alternative by your installing company References to System Ready in this manual refer to the text message shown when the system is in its normal state Any information that requires your attention will be displayed and stated quite clearly The display is back lit for maximum legibility When the system is set the light will extinguish and will re light at the next keypress The light will also extinguish to conserve power during a mains power cut except for the period that the keypad is in use 1 2 2 The Numeric Keypad The 10 numeric keys are for entering your code so that you may set or unset the system or enter other information on request Always enter your code carefully and deliberately 1 2 3 The YES and NO Keys These keys allow you to access additional functions of the system as well as to respond to the simple choices presented for example Set System Note that some keypads may not include the YES and NO legends In this case substitute for YES and for NO 1 2 4 The A B C and D
8. he nearest keypad Do not panic deliberately key in your code as requested Enter User Code First Alarm xx PA BUTTON Deal with the cause of the alarm then press YES to return the system to normal If the system alarms whilst the system is set the alarm will automatically silence as the system is unset as above The system is designed to automatically silence an alarm after a pre set time and may be programmed to automatically reset itself at that point Should an alarm occur whilst the system is fully set it may be silenced by ANY code valid for the system If the code is not valid for use with that area the area will remain set and able to generate a further alarm If the system is partially set a code valid for the area in which the alarm is generated must be used 2 7 The Chime facility If the system has been programmed to do so certain detectors will cause a chime to sound whilst the system or that part of the system is not set The display will show ATTENTION ZONE x The indication will remain until cleared by using the NO key This facility can be turned on and off by use of the C key on any keypad whilst the System Ready prompt is displayed Two possibilities are available With a lower case c visible at the right hand end of the lower line of the display first press of C key the system will sound a chime only but will NOT show on the display If an upper case C is displayed second press
9. ically revert to System Ready if this has not already been done Scroll around the menu by using the NO key until relevant message is displayed Certain additional functions are valid only for systems which are linked to a remote host computer by the In Site Downloading system Details of those functions relevant to your system will be specifically advised by your installation company The available functions on a standard system are 4 1 Changing Operator Codes SYSTEM READY NO key Set System NO key Manager Menu YES key and your code eg 1234 Engineer Menu NO key CHANGE CODES YES key Change Operator YES key Codes Enter User Key in number required and YES or scroll No 01 through numbers with NO until you reach the number you reguire eg 05 then YES User Designator If Manager or Duress reguired press NO till User displayed Confirm choice with YES User Key in the code chosen eg 1470 then YES Code 05 Alternatively press NO to abort and select an alternative code or D to DELETE a code from memory Select Areas Key in areas this code holder can set unset J Manager code defaults to ABCD Enter User Select the next code holder number and press No 06 YES or exit the option A total of 98 codes may be programmed To exit this option hold the NO key down and scroll out of the option or key in 99 to exit quickly NOTES Code No 1 is fixed asa MANAGER code and cann
10. isplay will then change to OMITTED Lounge Additional zone numbers may be entered in a similar way and the identities will scroll through in sequence A zone may be removed from the omit list by entering its number again Press YES to complete selection January 2000 Page 5 Castle Care Tech Ltd 2 2 Completing the exit procedure Once all available options have been accepted the display will show Leave by Exit Route The exit tone will commence and if the system is programmed for Time exit the Exit time will display and count down to zero Leave the building by the permitted route and complete the setting procedure by whatever means are programmed This may be by operating a PUSH TO SET button outside the premises by the action of locking the final door or may be automatic when a programmed timer expires Check that the tone is steady before activating the Push to Set button and that it ceases before leaving When you have completed the exit procedure the system is armed and the keypad will display System Ready with the backlight switched off 2 3 What to do if there is a Fault on Exit If instead of a continuous exit tone you have an interrupted tone look at the keypad display which will locate the possible fault eg Cannot Set 02 Zone 02 If the fault is part of your exit route eg hallway PIR detector or front door this is normal and you may proceed with your exit procedure being sure to
11. lay permitted by the system after entering by the authorised route and during which the system must be switched off or an alarm will sound ENTRY EXIT The portion of the alarm system linked to the Exit and Entry timers ROUTE through which exit and entry must be made WALK THROUGH Part of the Entry Exit route which in certain operating modes will DETECTOR trigger an immediate rather than delayed alarm if triggered without first triggering the initial entry detector ZONE or CIRCUIT A division of the system which is separately identified in the indications at the control ZONE or Condition of one of the zones when one or more detectors are not CIRCUIT FAULT clear thus preventing the system from being se eg an open door ZONE OMISSION The facility to disable an individual zone or zones whilst setting the system SYSTEM FAULT An incorrect electrical condition which may impair the correct operation of the system refer to these instructions for action required TAMPER FAULT A fault existing in the wiring or securing of the housing of part of the system preventing normal operation PERSONAL An alarm generated deliberately to summon assistance if being ATTACK PA attacked operative whether system is switched on or not If the or DURESS system is connected to an Alarm Receiving Centre this alarm may be silent REMOTE The facility if fitted for the system to automatically communicate by SIGNALLING telephone line wit
12. of the display The system with then chime whilst the button is depressed Pressing the B key again will disable this function Page 8 Iss 11a 2000 Series Alarm System Operating Instructions 2 14 System Operator Codes There are three levels of operator codes USER DURESS and MANAGER The MANAGER codes are the highest level permitting access into the MANAGER MENU and allowing the setting unsetting of all levels of the security system The USER codes are the lowest level and do NOT allow access into the MANAGER MENU and permit the setting unsetting of predetermined security areas only The DURESS code permits the system to be unset in the normal way but will generate an immediate silent alarm signal to an Alarm Receiving Centre This code should not be used if the monitoring facility is not connected When supplied from the factory only one code is programmed This is code 1 which is designated a Manager code and is pre set to 1234 To change this code refer section 4 1 2 15 Engineer Programming Code The Alarm Installation Company Engineer has a special code to enable him to program the system This code will also enable him to set and unset the system whilst testing etc but he will NOT be able to unset the system if set by one of your codes 2 16 Fire Alarm Whilst not complying with full Fire Alarm requirements the system has the capability to accept some fire alarm detectors In the event of one of such trig
13. ot be deleted The system will automatically reject any code which duplicates an existing code the display will revert to and await the entry of an alternative code If the code is already in use the display will show and await reprogramming January 2000 Page 11 Castle Care Tech Ltd 4 2 Other Manager Menu Functions ENGINEER MENU Not accessible by the user SET DATE AND Simply set the date and time using the YES NO TIME and numeric keys for example at clock changes LOG REVIEW Using the YES and NO keys select the log of your choice to review past system events Activation Log Scroll events forward using A or key and Alarm Log and backward using C key Trouble Log PRINT LOGS IF A PRINTER IS FITTED TO THE SYSTEM selecting this option with YES will enable the logs to be printed out to preserve a record of past system events The individual logs are selected in the same way as to view WALK TEST This allows you to test the system to check that all detectors are working correctly without setting the system or creating an alarm BELL TEST Pressing the YES key will turn the bell and strobe on Press NO to cancel OMIT ZONES Enables a 24 Hr Monitoring circuit to be omitted to prevent alarms being generated in day mode See 4 3 for details 4 3 Omitting Zones To omit a 24Hr Monitoring circuit eg 24 Hr Tamper PA or Fire zone whilst the system is unset select this option During the selection proces
14. play Note the options offered by the display and respond to them progressively until the exit tone commences The options which may be available are 2 1 1 Setting with Select Areas Option If the facility to Select Areas has been programmed the display will show Select Areas ABCD To change the areas being set use the A B C D keys to change the status shown on the display then press YES The display will show the maximum areas which your code is authorised to set NOTE Press the keys for the areas you wish to set what is displayed in the window is what you will SET when pressing YES If an area or area on the system are already set the system will first present the option to Unset System press NO to move to Set System option Once the YES key is pressed the system may briefly show Please Wait see 2 4 and then commence exit time as above or move to next menu 2 1 2 Silent Setting If this facility has been programmed by your installing company you have the option of setting the system silently for example to avoid disturbing sleeping members of the family Silent Set Press YES key to select this option 2 1 4 Omitting Zones It is possible to omit individual zones at the time of setting if this option has been programmed by your installing company Omit Zones Press YES key if you wish to omit a zone then key in the zone number eg 09 the display will show OMITTED 09 This d
15. r code after which the display will show Line Failure Silenced If the YES key is pressed the display will clear to the System Ready prompt If the fault persists or repeats the display will show Line Fault CALL ENGINEER The tone will not recommence until the system has been switched on and off again A Line fault at the time of switching the system on will NOT prevent the alarm from setting as normal but will override any programmed Bell Delay as long as the fault persists 2 12 Keyswitch Operation If a keyswitch is fitted to your system this may be used interchangeably with the keypad s for setting and unsetting the system It is NOT possible to omit zones or select areas when using the keyswitch If the system is set with the keyswitch and unset with a keypad it will be necessary to return the keyswitch to OFF before using it again to set the system The position of the keyswitch will NOT affect operation from the keypad s NOTE On a 2700 system the keyswitch may be used to set the entire system ie ABCD or PART on ie areas A and B only 2300 and 2500 Systems can switch to ABCD on only The keyswitch will always switch off all parts of the system which are set 2 13 Doorbell Facility If a Push to Set button is fitted to your system this may be used as a doorbell Press the B key whilst the display shows System Ready A A symbol will be displayed towards the right hand end of the bottom line
16. s a rapid pulsing tone will be generated OMITTED Key in the number of the first zone required and this will then show OMITTED __ Fire Door 2 Additional zone numbers may be entered and will scroll sequentially so that all zones to be omitted indicate If a zone number is entered for the second time it will disappear from the omitted list Press YES on completion If a zone thus programmed is opened the display will show 24Hr Zone Open Please Check but no alarm will be generated To restore zones to normal operation enter the OMIT ZONES option again If the zones are not readmitted beforehand this will be done automatically on setting the system 4 4 Exit Manager Mode Press YES to return to System Ready Display will briefly show UPDATING NV MEMORY before displaying System Ready A quick exit facility is also available without updating the NV memory by pressing the A key whilst any main menu item is displayed This will NOT function after changing codes Page 12 Iss 11a Castle Care Tech Ltd INSTRUCT 12
17. tandard BS4737 for the protection of persons and property Many of the facilities are programmed by the installing company who will be able to advise you on the availability of certain of the features referred to in this manual The Care Tech 2000 Control Keypad me System Ready Display 09 56 34 14 10 Operating Keypad Area Set Indicators AC Power CARE TECH 2000 Indicator The system consists of one or more units monitoring the detectors and providing the outputs to meet the security specification for the premises being protected It is controlled by one or more keypad units with text displays to guide the user through operation The system is powered from the mains supply and is fitted with a rechargeable battery to ensure that the system continues to function normally for a minimum of eight hours during a mains power failure Any questions you may have in relation to the alarm system should be addressed to your Alarm Installation Company BEFORE ATTEMPTING TO USE THE ALARM SYSTEM PLEASE READ AND THOROUGHLY FAMILIARISE YOURSELF WITH THESE INSTRUCTIONS Because of the almost infinite combination of options programmable in the 2000 system it is impractical to include specific details of all available combinations in this manual Certain aspects of setting procedure for example may vary from day to day according to other actions carried out prior to your operation It is pk k very important that you closely follo
18. tion to which it refers has cleared To clear the Chime indication use the NO key to scroll around the System Ready menu Any indications remaining will show that the fault remains current 3 1 Engineer Reset Needed If this message is displayed on the keypad the system is locked out and cannot be reused until checked and reset by an engineer from your alarm company Under certain circumstances your Alarm Receiving Centre may permit you to reset the system without an Engineer being present If this is possible the keypad will also include a special anticode in the form Engineer Reset Needed 12345 CCT To use this code contact the Alarm Receiving Centre by telephone and quote the 5 digit anticode which is displayed stating that you have a Castle 2300 2500 or 2700 Control and wait for further instructions A code will be supplied which should be entered whilst the Engineer Reset message is displayed The code will function for this one occasion only Note Depending upon how the system is programmed any Personal Attack facilities within the system may be live although the system is locked out for normal use Page 10 Iss 11a 2000 Series Alarm System Operating Instructions 4 System Manager Functions Certain functions are available only to individuals holding operating codes designated as MANAGER The system must be fully unset before access to Manager functions is possible After 30 minutes it will automat
19. w the directions on the keypad display rather than memorise a set pattern of key entries Please ensure that any queries you may have are adequately clarified by your installing company NOTE Castle Care Tech Ltd reserve the right to change the specification of this system at any time in the interests of product improvement Page 2 Iss 11a 2000 Series Alarm System Operating Instructions 1 1 Terms Used Certain terms used to describe features and Operation of the system may be unfamiliar The principal ones are as follows DAY MODE The normal state of the alarm system whilst the premises are occupied and the alarm switched OFF Personal Attack facilities remain functional and the system will continue to monitor itself for evidence of tampering Also known as UNSET or OPEN SWITCH ON The action of activating or SETTING the alarm system whether by use of the keypad or keyswitch SET The condition of the alarm system when armed after the switching on process has been completed ie after the completion of the exit time Also known as CLOSED AREA SET The condition of the alarm system when a pre programmed portion of the system is not armed for example when setting the system at night whilst still in the premises EXIT TIME The time delay permitted after switching the system on and before it becomes armed during which you must leave the premises and close the final exit door ENTRY TIME The time de
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