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Contents
1. OWNERS MANUAL VGP 30 Multifunctional Digital Audio Player Music on Hold System voice vere gear Voicegear Digital Audio Player VGP30 User Manual Table of content 8 Q D Introduction Package content optional equipment Before starting the player Selecting an audio track Selecting your application Connecting the VGP30 to a PBX Connecting the VGP30 to a desktop phone Compatibility list of desktop telephones How to update MOH files onto the SD memory card using a PC Download your MOH update files onto the SD memory card Personalising your files Some desktop telephones will not work immediately How to operate the VGP30 with your telephone The advantage of triggering MOH files Working with a headset system and the VGP30 Combining applications Working with a stand alone desktop phone Multi level On Hold Marketing Call Contact or Service Centres playing back selectable audio files Other applications store casting In store background audio Message triggering system in store casting applications Locating the VGP30 Installation template Using the VGP30 on a desktop phone but away from the desktop OOO ONNNOODOBWDNDN PND Terminology MOH Music On Hold PBX PABX Private Automatic Branch eXchange commonly called a telephone switchboard Main Technical Specifications VGP30 Multifunctional Flash card audio player Reading Secure Digital SD cards of up to max 2 Gig2. The PBX audio output of the VGP30 can function as a LINE OUT which can be connected to a mixing panel or even directly to a PA System or a Power Amplifier in a shopping mall or a retail store as a company audio channel For longer playback time the VGP30 can handle SD card sizes up to 2GB maximum up to 32 hrs of mp3 play S Amplifier or FA System ADVANTAGES No moving parts Audio can be mixed with commercial messages via PineWoodStudio software Auto Start witha time switch A a Loudspeaker oi Systems supplied separately Track selection to play adverts Full CD Audio Preamp Mixer 7 quality Other applications message triggering system in store casting applications Instead of using the PBX audio output the PHONE RJ9 output is used to connect to an audio mixer similar to the system shown above By selecting any of the 99 tracks pre recorded messages can be triggered onto an in store audio system The built in loudspeaker allows monitoring and the played audio track is only heard over the in store audio system when the choosen track is triggered To monitor audio on speaker Power is switched ON by turning the main volume knob to the Left VGP 30 rr Phone Handset Monitor Audio voume mpar o SD Card Combine both the main volume and the RJ 9 volume to obtain the desired volume output To Pwer Supply Adapter To
3. files Call or contact centre collecting orders or in help desk environments sometimes need to access a selection of pre recorded audio MOH tracks when putting their correspendents on hold This may be the case when e g the MOH file should be related to the company whom entrusted the call or contact centre to speak to their customers The operator can select a track which is related to the job performed Each operator can play the file needed and as SD memory cards can be changed it is a matter of a few seconds of putting the right SD card in the right VGP30 so that the operators can do the job they are given to do Public services such as certain police departments dealing with foreigners may have use of playing usefull information over a telephone in different languages Middle sized PBX systems cannot perform the playback of several and selectable audio files This type of demand can generally be supplied by the more expensive PABX systems and generally the number of accessible files is limited and not accessible easily by call agents Voicegear Digital Audio Player VGP30 User Manual Other applications store casting system in store background audio Please see the wiring diagram below To monitor audio on speaker Power is switched ON by turning the main volume knob to the Left VGP 30 0 OFF To PBX Trigger Phone _Handset_V lume Monitor Audio nr fet a SD Card To Fower Supply Adapter
4. the MOH on the PBX a control next to the RJ 9 conversion plug or a different cable connectors will not affect may be needed P ae ne oe to the Gently insert the SD input of the f The audio output of the VGP30 is A eon by default protected with a 600 Ohm switening power isolation transformer against DC Please read how to install the To Power supply adapter VGP30 in a safe way on the going to the mains plug To MOH audio input of PBX next page of this user manual 220 240VAC Voicegear Digital Audio Player VGP30 User Manual Connecting the VGP30 to a desktop phone To monitor audio on speaker Power is switched ON by turning volume knob to the Left VGP 30 D OFF Volume He oea SD Card Phone Handset Monitor Audio The volume output going towards the phone will be the combination of the main volume control in the centre of the front panel and the volume right next to the RJ 9 connectors going to the telephone Premonitoring files can be done with the Monitor switch it lt Unplug the curly cord between the handset and the phone base and reconnect this cable with its RJ 9 connector to the handset input of the VGP30 To wall plug or PBX Plug the short RJ 9 cable which is supplied with the VGP30 into the socket on
5. Line input of mixing panel or PAJAMP ADVANTAGES No moving parts Audio can be mixed with commercial messages via PineWoodStudio software Full CD Audio quality Easy to use D Voicegear Digital Audio Player VGP30 User Manual Locating the VGP30 The VGP30 can simply be placed on a shelf or inside a rack mount cabinet The unit can also be mounted vertically on a wall or shelf by placing two screws which will allow the unit to be hung with its front control panel downwards This will protect the player from water and dust ingress It also allows viewing the current track being played The volume control will not have to be handled frequently and connecting cables once inserted need no further care Use the template below for wall mounting the unit Keep the player away from vibrating surfaces dust air vents and humidty The VGP30 doesn t need special care Please use a simple dry cloth to clean and remove dust Exterior dimensions 180mm x120mm excluding connectors _ _ Am 103mm D A 40mm WUG 2G ww Scale 1 1 VGP30 Bottom view Place two screws at 103mm centre to centre then slide the of the unit over the screw heads and gently down to lock it into position Using the VGP30 on a desktop phone but located away from the desktop If there isn t enough desktop space and the VGP30 could not be installed next to your phone you may have to install the VGP30 in a more distant location
6. aBytes High speed not required but recommended 16 bit Mono Mp3 and Wav compatible true CD audio quality Mp3 playback up to 320 kbps wav playback 22 040 Khz Sampling rate max Up to 99 selectable audio tracks size dependable Bight LED display for track number readout Loop play on each individual track or all tracks on 2 outputs Line output 1 with adjustable output for PBX MOH audio input Max line output 2V peak to peak Internal 600 Ohm DC protection set by default Trigger enabled RJ 9 output 2 for playback on desktop phone or line In Switchable built in monitor speaker Auto start after power down On Off switch via central volume knob on front panel External power supply between 5 9 VDC 350 mA max Polarity on centre pin Exterior dimensions 180 x 120 x 34 mm H rubber feet incl connectors plugs not included Shipping weight 0 8Kgr Nett weight player only 0 32 Kgr Authors Rights This product is supplied with Royalty Free Music from which the Authors Rights were paid through the purchase of the hard and or software Please familiarise yourself with the terms and conditions where this music can be used This document will be sent to you after completing the questionnaire needed to activate the software and will be issued on the user and company name In case of verification by the legal respresentatives of the Authors Rights Association in your country this form should be submitted to them This fo
7. be damaged if it is inserted after the player has been switched on The VGP30 can play any selected file out of a max range of 99 files which can be stored on the SD card as long as the memory size of the SD card is not exceeded Therefore each audio track must be allocated a three digit number 001 002 up to 099 which then may be followed by the file name of your choice Audio files which are not preceeded with the 3 digits will not be played The VGP30 can read SD cards up to a maximum of 2GB SELECTING AN AUDIO TRACK On the top panel of the player a small LED screen indicates the number of the track which is or which will be played e g when the unit is used in trigger play mode and connected to a desktop telephone By pressing the button next to the small LED window a track can be selected by its track number stored on the SD card The selected track will be loop played By pressing the selection button once more after that the last available track is selected the LED window will display AL which indicates that the VGP30 will play all the stored files in a loop To monitor the track being played switch the MONITOR switch from OFF to ON If any mp3 or wav audio track has been stored on the SD card with a three digit prefix the built in loudspeaker will play the selected track The playback volume in the middle of the front panel next to the 3 5mm output jack is used to adjust the volume output A copy of the User Manual is al
8. econd and then display a track number e g 001 or any other track number lf no number appears on the LED screen it could mean either of the following a The audio file names are not preceeded with a three digit number e g 001 or AL b There are no audio files on the SD card or files which can be recognised by the player c The SD card has not been inserted deep enough to lock itself in the card slot Please do not use excessive force When the VGP30 has started reading the SD card switch on the built in loudspeaker using the on off switch located to the left of the front panel and adjust the volume output located in the middle of the front panel The audio level going towards the MOH input of a PBX is adjusted with the same volume control To adjust the audio level output which will be heard by correspondents when being put on hold there is a simple method The person whom ajusts the audio level of the VGP30 should be called on a cell phone and then be put on hold Switch the Monitor switch on the VGP30 to OFF so that the MOH will only be heard through the speaker of the cell phone The person using the cell phone will then be able to optimise the audio level output To monitor audio on speaker Power is switched ON by turning volume knob to the Left VGP 30 To PBX Tri Phone Handset Monitor hae voume neue a SD Card Depending upon the type of input Please note that the volume plug of
9. ent playback system connected to a PA system or audio pre amplifier using the trigger play mode PACKAGE CONTENT The VGP30 is available in 3 versions The SATELITE version Distribution dependable contains the VGP30 a pre recorded 256Mb SD flash memory card with 3 tracks of MOH mixed with welcoming messages an electronic version of the user manual in PDF format retrievable from the SD card a connection audio cable to connect the VGP30 onto the MOH audio input of a PBX a Short flat cable terminated on both ends with RJ 9 connectors to connect a desktop telephone to the VGP30 a power supply adapter 240VAC 9VDC in accordance with the country of sale The STANDARD version Identical to the SATELITE version but comes with a PAYCODE which is noted on a separate page enclosed This code will allow the installation of the PineWoodStudio software on a PC or laptop Without the PAYCODE the program will only be able to run in a limited DEMO MODE version If you have purchased a SATELITE version it is always possible to purchase the PinewoodStudio separately and receive a PAYCODE to have unlimited access Please consult with your dealer The user manual of this software can be downloaded from our website at www retellrecorders co uk Go to products and select The PinewoodStudio read more and click on the text which says to download the owner s manual here The program is supplied with 11 Ro
10. iseable to use the VGP30 playback for longer on hold periods During the playback the microphone output is automatically muted on the VGP30 so no further muting is required To wall plug or PBX eZ lee Headset mre aS Amplifier Adapter switcher ag BES PBX System phone IP or analogue desktop phone To monitor audio on speaker Power is switched ON by turning volume knob to the Left VGP 30 e 0 OFF To PBX Trigger Phone _Handset_V ume Monitor Audio lla input mar SD Card Combine both the main volume and the RJ 9 To Fower Supply Adapter volume to obtain the desired volume output Voicegear Digital Audio Player VGP30 User Manual Combining applications Working with a stand alone desktop telephone If you have no telephone switchboard PBX the VGP30 can be connected to any type of stand alone desktop phone such as an analogue phone a desktop VoiP or IP Phone or even a digital desktop phone The working principal is simple the desktop phone is connected to the VGP30 by means of its curly cord cable which connects the handset to its phone Inside the handset there is a microphone and a loudspeaker and when the caller is being put on hold the VGP30 is playing MOH while the microphone is being muted So if you are working from a home office or
11. ladly assist you Q Voicegear Digital Audio Player VGP30 User Manual some desktop telephones will not work immediately 90 of the desktop phones will not need any technical assitance as they will be wired as shown below The RJ 9 connector is carries 4 contacts used to connect the telephone circuits between the 1234 1234 PCB of the phone and the handset Often a To desktop To handset of curly cord is wired between the RJ 9 connectors phone base desktop phone If the international standard is followed then connector pins 1 and 4 are used to connect the microphone of the receiver and pins 2 and 3 will b ow connect the loudspeaker inside the handset Visit www voicegear be for a compatability list or e mail info pinewoodelectronics com How to make the other 10 work If your VGP30 needs to be adapted this can be done by a qualified telephone Engineer Alternatively your distributor can supply a replacement connection lead or pin out information How to operate the VGP30 with your telephone You can install the VGP30 next to your telephone so that you can see the track number as appearing on the LED screen as well as the green trigger pilot light Preparing and testing your set up After having inserted the flash card and switched the power on select a track for playback and make a call to a nearby cell phone Press the trigger switch and listen to what you hear on the cell pho
12. lled To PBX audio with a 3 5mm jack input and its volume control knob in the middle of the front panel The other is located on the left hand side of the front panel and has two RJ 9 sockets which will allow a desktop phone to be connected to the VGP30 The volume output control knob is located next to the RJ 9 sockets The VGP30 will not be able to work in both ways simultaneously and you should therefore choose between connecting directly to a desktop phone or to the audio port of a PBX CONNECTING THE VGP30 TO APBX The VGP30 has one 3 5mm jack output for connexion to the MOH input of the PBX An audio cable terminated with a 3 5mm jack on one end and with an RCA phono plug on the other end is supplied with the unit for this purpose See connection diagram below First make sure that the SD memory card is inserted and locked into the slot on the right side of the front panel Now connect the power supply adapter supplied with the unit into the power input on the VGP30 and into the mains socket on the other end The VGP30 has been designed to work with a power adapter providing between 7 to 12VDC 9VDC Now switch the power on by turning up the volume knob in the centre of the front panel to the left To switch the power Off it should be turned to the right until it clicks As soon as the power is switched on the LED window located in the top panel of the player will light up and will display red strips rotating in the LED window for a s
13. ne Track Selector button La f Trigger Start button The volume output is a combination between the master volume centre of front panel and the volume knob on the right hand side next to the RJ 9 connectors During the playback of the MOH the microphone of the desktop phone is being muted so your correspondent will not hear you while he is on hold To resume the conversation press the Trigger button to stop the playback over the phone The advantage of triggering MOH files MOH are generally played in loop accessing the file at random When a MOH is triggered the file is played from the very beginning starting with the most important messages followed by the messages of decreasing importance By using the track selector a different track can be trigger played containing additional information or if when e g different languages may be needed Voicegear Digital Audio Player VGP30 User Manual Working with a wired or wireless headset system and the VGP30 Please refer to the diagram and connecting sequence below 1 Connect the headset to the amplifier wired systems only 2 Connect the telephone handset to the headset amplifier 3 Connect the headset amplifier output to the handset input of the VGP30 RED circuit 4 Connect the PHONE output of the VGP30 to the base of the desktop telephone BLUE circuit IMPORTANT REMARK It is possible to mute the microphone during a conversation but adv
14. nt of a power failure or interruption the VGP30 will resume its normal operation as soon as the power is restored The memory is non volatile and no information will be lost Please note that after a power interruption the VGP30 will resume playing the same track it was playing before the power was down If the Trigger button is pressed before a power down situation the player will delay a little when starting up but will loop play the track selected on its PBX audio output PERSONALISING YOUR FILES The PineWoodStudio software when installed on a PC or laptop becomes the perfect tool to personalise your new MOH files The user manual of the PinewoodStudio software can be downloaded from our website www voicegear be Please go to products click on The PinewoodStudio read more then click here to download the PinewoodStudio In the VGP30 Standard version a PAYCODE is supplied and a copy the user manual can be found on the SD card whi h comes with the player The gear2voice software a powerfull text to speech program allows you to create generic messages in more than 20 languages to be mixed with your music The VGP30 Standard or PRO versions provide access to the PinewoodStudio via a PAYCODE to download this software The gear2voice software part of the PRO version can be installed on a computer from a DVD Rom More information about these two products can be otained from your telecom s dealer whom will g
15. om your computer onto the SD card and give it a 3 digit prefix which follows the existing files E g You have 3 files so your new file should be named 004 followed by a file name to make the identification of the file easier afterwards The drag amp drop method is also available to install new files as long that you have given your files the right prefix To delete a file on the flash card simply click on the file and click the DELETE command with mouse or keyboard To monitor audio on speaker Power is switched ON by turning volume knob to the Left VGP 30 Multiple format Flash card reader To PBX Volume Trigger DC 9V Phone Handset Monitor Audio Input e Download your MOH update files onto the SD memory card If your company is a multi branch or chain store outlet there is a simple way to avoid swapping the memory cards back and forth in mail envelopes or couriers It is a time and cost saving solution audio files on other SD cards Add delete or copy your The simplest way is that the main office creates the MOH updates in MP 3 as this format can easily be e mailed to all your branches as an e mail attachment Once the e mail has arrived on the computer in the office branch save the attachment onto the computer and then copy it onto the SD memory card As each file needs to carry a 3 digit prefix the file sent via e mail will indicate if it is a new file which can be added to the play list or if
16. on a shelf or maybe behind a computer or laptop Here is how to do it As long as the curly cord of the telephone and the cable connecting the VGP30 to the base of the telephone can be replaced up to 1or 2 meters both the telephone and the VGP30 will work without any problems As the trigger knob can no longer be easily reached an additional cable should be custom made by your dealer or may even be ordered as an accessory at a later date This new cable should be plugged into the Trigger Input located in the middle of the front panel on the VGP30 This cable should be terminated with a 3 5mm mono phono jack on one end and a push to lock switch on the other end This should be carried out by a qualified telephone engineer alternatively a suitable cable and switch can be supplied by Retell Ltd Doing business in Europe r2voice g WORD SPOKEN Text to voice Softw are for PC to use also in con Junction with PineWoodStudi tOo mixing software gearZvoice HE WORD SPOKEN Text to speech business software for Telecom Music On hold and Multimedia applications Windows Edition version 1 700 DVD ROM We will announce it for you in 20 languages Bee PinewoodStudio voice gear Zvoice aa ear www pinewoodelectronics com www voicegear be
17. rm is strictly private and will not be transmitted to a third part in accordance with the privacy laws in your country Voicegear Digital Audio Player VGP30 User Manual INTRODUCTION Thank you for choosing the VGP30 The VGP30 multifunctional Digital Music on Hold system will read MP 3 or WAV files from an SD Secure Digital memory card The VGP30 provides access to innovative applications for many users 1 It can be connected to the MOH audio input of a PABX 2 It can play MOH audio on any desktop telephone on an analogue desktop telephone stand alone or as part of a PABX on a system desktop telephone connected to a PABX ISDN on a desktop VolP or IP Phone a b C ees S N Le 3 When connected to a desktop telephone it will play audio files in trigger play mode The advantage of trigger playing is that the MOH files are started from the beginning playing the most important messages first On a PBX the MOH audio will start playing when a caller is being put on hold somewhere during the loop play This application gives access to multi level on hold marketing where a VGP30 can be connected to any PBX connected system telephone Read more about this application further in this user manual IMPORTANT NOTICE The VGP30 cannot be used with wireless telephones DECT 4 It can be used in store casting applications music played in offices or stores with or without advertisements as an announcem
18. running a small business a retail store or maybe a small service company you no longer need a PBX to put your callers on hold And if your business grows the same VGP30 can be connected onto a PBX enabling you to handle more calls Multilevel On Hold Marketing The versatility of the VGP30 can take you a step further Although your PBX may already have a MOH system to put your callers on hold it can not play specific messages related to each department of that company Medium sized or large businesses are divided in different departments for specific activities such as marketing sales shipping accounting etc If a department manager would like to e g increase the sales of some specific products they may find it an interesting idea to play MOH with messages promoting these products So only the people who need to hear these messages like dealers and resellers could be put on hold when calling upon this specific department or telephone extension People whom would be wrongly directed could be put on hold while being transfered on the main MOH system of the PBX Let s not forget that the VGP30 can play a number of selected tracks so it also possible to play pre selected info e g In different languages on different products or subjects The SD card can then also be updated easily and without spending much money the VGP30 will become an interesting way to develop your business Call Contact or Service centres playing back selectable audio
19. so stored as a PDF file on the SD card The playback will not be interrupted by the presence of this data file on the SD card as it will not be identified as an audio file and not preceeded with three digits in front of the file name We recommend however to retrieve this file onto the PC or laptop of your choice as it will free additional storage capacity on your SD card enabling to play more MOH audio files Front Panel View VOICE v stone gear Ss SD Card Section reserved to connect gt lt Section reserved to connect b Power Adapter SD memory card with a desktop telephone with a PBX input slot Top Panel View Select the track to play by pressing the track select button The track number will increase until the highest track number is selected whereafter the LED will display AL which allows to loop play all the files chronologically Trigger Track Select Power ON LED The Trigger Play should NOT be used when the MOH output is connected to a PBX The LED will light when the Trigger Play button is pressed and will then start the MOH output going to a desktop phone when connected to the RJ 9 connectors Pressing the Trigger Play button while connected in a PBX MOH playback will cause the playback to be interrupted and restart Voicegear Digital Audio Player VGP30 User Manual SELECTING YOUR APPLICATION There are two different kinds of audio ouputs on the front of the VGP30 The first is labe
20. the base of the phone from where the curly cord was unplugged PBX System phone IP or analogue desktop phone Which trade marks of desktop telephones are compatible with the VGP30 90 of the big brands desktop telephones can be connected directly to the VGP30 without any technical intervention Please find hereunder the list of manufacturers which follow the international RJ 9 standard used to connect the curly cord between the receiver and your telephone Due to differences in national distribution this list may vary accardingly If the brand of your desktop telephone doesn t appear on this list please contact your telecoms dealer TRADE MARKS IN ALPHABETIC ORDER AASTRA ERICSSON NORTEL AEG ELMEG FEG PANASONIC AGFEO GESCO PHILIPS NEC ALCATEL HAGENUK SAMSUNG AUERSWALD ITT SIEMENS AVAYA MATRIX TENOVIS BOSCH MITEL TIPTEL CISCO NEC DeTeWe NEXTEL Voicegear Digital Audio Player VGP30 User Manual How to update MOH files onto the SD memory card using a PC The SD Secure Digital format is popular as it is small and available in many larger capacities up to several gygabites The VGP30 reads WAV and MP 3 files alike If your computer is not fitted with a card reader for SD flash cards an external or maybe even internal card reader should be installed Contact your telecom s dealer for further details If you wish to add a new audio file onto the existing files on your card simply copy it fr
21. the updated file is to replace an older existing MOH file carrying the same number Place the SD card in the computers card reader and copy it onto the memory card This will take a few seconds before you can return the card to the VGP 30 A little more knowledge is required to set up an FTP site at the HQ of the company This allows you to send larger files to all the branches Also by creating a small batch file the updates can be kept ready for download onto the SD card so that each branch manager simply gets a message inviting him to install the SD card into the computers card reader and have the updates automatically written onto the memory card After this operation the branch manager re inserts the SD card into the slot of the VGP30 IMPORTANT Please note that the power of the VGP30 should be switched OFF before you re insert the memory card in the slot The simplest way is to remove the power plug from the mains socket insert the SD card in its slot and then put the power supply adapter back into the mains socket This will avoid having to re adjust the audio volume which controls the audio output going to the MOH input of the PBX as the power can also be turned OFF by rotating the central volume knob completely to the right until it clicks If the VGP30 is used on a desktop phone the volume set on the Left volume knob is influenced by the volume set on the middle volume knob adjusting the audio output going to the PBX In the eve
22. yalty Free Music Tracks and welcoming messages in 7 different languages mixable with this software program The PRO version Identical to the STANDARD version but also contains the gear2voice program on DVD ROM giving access to a text to speech program in 20 languages in HQ It also comes with the necessary USB dongle allowing the user to save up to 15 minutes of speech onto a computer HDD OPTIONAL EQUIPMENT 1 MOH Audio output cables prewired with an RJ 45 connector to match specific PBX models e g Alcatel NEC and others 2 An audio cable to connect the RJ 9 output normaly going to the handset of a telephone with an audio input RCA phono e g of an audio mixing panel or a preamp amplifier Please note that both cables are not commercialy available in conventional retail stores but can be purchased through your telecom s dealer on special order Voicegear Digital Audio Player VGP30 User Manual BEFORE STARTING THE PLAYER Before connecting the VGP30 please note that the Secure Digital flash card must be inserted in the slot as it will read from this memory card All our units are supplied with a 256Mb SD card pre recorded with some MOH audio files The files supplied are written in mp3 format but the unit can also read wav 22 040 Khz sampling rate formated audio files The SD card must be inserted into the card slot BEFORE switching on the power of the player WARNING The SD card may
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