RadioLink User Guide
Contents
1. 6 Click on the OK button to complete the licensing RadioLink User Guide Version 3 0 2013 20 Setting up the Radio Interoperability Unit Radio Setting Different radio models brands behave differently For example digital radios have varying delays while analog radios do not some models or brands expect high volumes while others expect lower volumes In addition different organizations configure radios differently therefore even two radios of the same exact brand and model may not act the same from one organization to another due to different configurations Because of these variations it is important that users have the flexibility to account for differences across their organization Therefore the SmartMsg RadioLink software allows for very flexible configuration of settings such as volume delays tail times input and output gains Radio Settings Tab Refer to the dialog box below when reviewing the terms in this section Ml Radio Setup o amp p Port 1 Setu D Copy Settings Paste Settings Radio Settings Associated User Relay Settings VOX Level s Auto Set VOX Tail ms jt Tall Time ms 500 Roger Time ms lo Auto Set Talk Delay ms 500 B INPUT B OUTPUT Analog Input Gain I I I L dB Digital Input Gain Digital Output Gain 0 dB Radio Status RADIO Flisk Kenwood VOX is the voice operated switch that activates transmission when sound over a certain threshold VOX Level is de2. The default location where the RadioLink software 1s installed is in the following location C Program Files Federal Signal Corporation RadioLink You may choose a different destination location for the software by clicking on the Change button Note Federal Signal recommends installing SmartMsg software with default settings 10 RadioLink User Guide Version 3 0 2013 Installing RadioLink A Click on the Next button to continue H RadioLink InstallShield Wizard Destination Folder Click Next to install to this folder or dick Change to install to a different folder Install RadioLink to C Program Files Federal Signal Corporation RadioLink V Create Desktop Shortcut InstallShield 5 Select Complete option button then select the Next button to continue If there is insufficient disk space to complete the installation click on the Back button and select an alternative drive H RadioLink InstallShield Wizard Setup Type Choose the setup type that best suits your needs Please select a setup type Complete All program features will be installed Requires the most disk space Choose which program features you want installed and where they will be installed Recommended for advanced users InstallShield RadioLink User Guide Version 3 0 2013 11 Installing RadioLink 6 Click on the Install button to begin installation 39 RadioLink InstallShield Wizard Rea
3. i tu u m Fi Ln Layne ey pio BEES B ession Private 2 Lasten to the radio If the audio coming through the radio is too loud or distorted lower the Output Gain a few settings at a time until it is at a desirable volume Adjust the Output Gain by moving the slider or choosing a level from the drop down menu di Radio Setup a E DC Port 1 Setup Copy Settings Paste Settings Radio Settings Associated User Relay Settings VOX Level E Auto Set VOX Tail ms 1000 Tail Time ms 500 Roger Time ms lo Auto Set Talk Delay ms 5000 b B INPUT B OUTPUT Analog Input Gain FEB Digital Input Gain Digital Output Gain Radio Status RADIO Flisk Kenwood Done RadioLink User Guide Version 3 0 2013 47 Setting up the Radio Interoperability Unit For example lower the Digital Output Gain to 4 5 and test the audio again by typing in text in the chat window and sending it to the radio Listen on the radio to hear if it 1s still too loud Keep adjusting the output gain until the audio coming through the radio is clear and at a comfortable volume When adjusting the Output gain via this method no activity appears on the Output Graph Optimizing the Microphone s Volume Level 48 To optimize your microphone s volume level do the following n the SmartMsg Client window 1 Start the SmartMsg Client software 2 Login as a Global Administrator or an authorized SmartMsg user
4. Adjusting the VOX The VOX level affects the audio output or the audio you hear over the docked radio FIELD RADIO AUDIO RIU CABLE t DOCKED RADIO COMPUTER RadioLink User Guide Version 3 0 2013 53 Setting up the Radio Interoperability Unit To Auto Set the VOX level do the following l Opena chat with JUST 1 radio the radio whose settings are currently being configured 2 Click on the Auto Set button M Radio Setup Port 1 Setup Radio Settings Associated User Relay Settings VOX Level E Auto Set VOX Tail ms 11000 Tail Time ms 500 Roger Time ms lo Auto Set Talk Delay ms 5000 B INPUT B ourPUT Analog Input Gain Radio Status RADIO Flisk Kenwood Done 54 RadioLink User Guide Version 3 0 2013 3 Setting up the Radio Interoperability Unit A confirmation message appears Make sure the radio is in a chat session and there is no audio being transmitted Make sure there s not any background noise that may interfere with testing this setting Then click on the Yes button lll Radio Setup Fola lz Port 1 Setu p Copy Settings Paste Settings Radio Settings Associated User Relay Settings VOX Level E Auto Set VOX Tail ms 11000 Tail Time ms 500 Roger Time ms lo Auto Set Talk Delay ms 5000 RadioLink Eg AJ Before beginning the autoset VOX feature please ensure that the radio is in a chat session and there is no audio being transmit
5. FEDERAL SIGNAL Safety and Security Systems SmartMsg 7 0 U Sm A Rad ol nk User Guide FEDERAL SIGNAL NOTICE Federal S gnal is committed to providing documentation that provides full understanding of our software We encourage and appreciate your comments especially as they relate to features that require further explanation ambiguity inconsistencies in information or misinformation Please e mail your comments to us at techsupport fedsig com This document is for informational purposes only Federal Signal makes no warranties express or implied as to the information in this document 2013 Federal Signal Corporation All rights Reserved alli FEDERAL SIGNAL Safety and Security Systems 2645 Federal Signal Drive University Park IL 60484 3167 Phone 708 534 3400 Website http www alertnotification net TABLE OF CONTENTS INSTALLING RADIOLINK OVERVIEW Seele dessen nenne dete legen eisen 1 EOUIDMIENEN ECEQ6e0 u RE aL et R 3 Other RegGUIFe melts ne aac 4s ee ee Reese eher 4 falda late O OVa a A N E N E E AAN 4 Installation Note Hm NN A oar ees 5 EICENSING ese dm em 5 INSTAEEATIONZACTIVATION OF THE RADIOLINK MODULE nn nase 7 Extract Compressed Zip ped Folders na ee een RUN Ot et RA DV a deles Fate Deua een 8 Run the InstallShield Wizard for the RadioLink Software eiiis eene nn anna anas 9 Instal thes B DIVERSE muti time b died tp te m MPa 13 Repeat Driver installation f
6. c sssscccesssseeeeeeeeeeeees 44 Adjusting the Roger Time sinden asri nr ani AN 60 Adjusting the Tail TIIe sies roi ma poa e Oe ix E Ron 59 Adjusting the Talk Delay ccccssssececessseceeeeseeeeseeeeeeees 45 Acqistimg the VOX ass CIE VIDI Dr EIE IVIS US 53 Adjusting the VOX Tall lio ee ea 58 Advanced Settings Tab seen 33 Allow Play Audio Attachment ccccsssscceecsseeeeeeeeeeeeees 35 Analog Inpub Gain nen teen 31 B Base Stall Nnsans ea 5 C Channelars een 4 CODESPEAR GSP 101 se ee 3 Configuring SmartMsg SmartCable Settings 21 Configuring the Radio Settings eeeeeeeeeeeee 35 Connecting RadioLink to a SmartMsg Server 18 Conventional Radio System cccccssseceeceseceeeeeeeeeeeaeeeees 4 D Default Tone Remote Control eese 34 Digital Input Gain 31 Digital Output GIO nenn seen 31 Docked R di Oceaan 4 DUPIE X enei aie A aiea i 34 E Enable Voice Detection Filtering sssssee 35 Equipment Needed 5 tere iate ec terit E ae NO EIL CIRC 3 INDEX Extract Compressed Zipped Folders 8 F Federal Signal CSPIOO2 5 nie recie red eto e an 3 Field Radios nece PR OH TO 4 POC UCI Vasen erlebe 34 F llsdupleX ss 5 G Gascogne ERR D c eke 34 Global Administrator ecd erepto cde a rete ea 4 H Hal dupleX eL M M 5 Handheld Portable
7. 3 Click on the Setting button Ld SmartMsg Client a Ej amp Help documentation j Linda Flisk Online My Contacts Public Chat Sort by Connection status Groups amp Modify contacts 3 Add contact group Edit contact group Delete contact group 5 l SmartMsg Chat Message logs RadioLink User Guide Version 3 0 2013 Setting up the Radio Interoperability Unit The SmartMsg Settings dialog box appears SmartMsg Settings elle Profile che 7 Devices Skins Display name Linda Flisk Password LE Ll Change picture Password confirm LI Lc Clear picture Language English Y E E Public profile Private profile Message snooze interval 0 minute s 30 second s Ok Cancel A Click on the Chat tab RadioLink User Guide Version 3 0 2013 49 Setting up the Radio Interoperability Unit The Chat dialog box appears Devices Skins My text Remote text System messages Background color LJ Hot keys P Video settings Preview User says Sample chat text Remote user says There is a link below User has left the conversation 5 Select Chat options 50 RadioLink User Guide Version 3 0 2013 Setting up the Radio Interoperability Unit The Chat options appear aj SmartMsg Settings lo Profile Chat Devices Skins Conversation settings Fonts amp colors Automatica
8. Increase the Analog Input Gain only as much as needed until you can hear the transmission If the volume is still too soft try to increase the Digital Input Gain 61 Appendix A Troubleshooting Appendix A Troubleshooting Problems with a RadioLink to Server Connection 62 If experiencing problems in obtaining a Connected Server Status it is important to determine that the RadioLink can connect to a SmartMsg server where a licensed RadioLink module is enabled Use the following troubleshooting steps l Verify that the RIU is plugged into a USB port on the computer The RIU should be plugged into a working USB port on the computer Use the USB 2 0 high speed cable that was provided with the unit If necessary ensure that the USB port 1s actually operational by plugging in a different USB device such as a USB key drive USB keyboard etc and verifying the functionality of the device Verify proper Server Name or IP Address entered in the Server Name field The Server Name or IP address entered in the Server Name field on the RadioLink screen must be that of a server running the SmartMsg server software Verify that Server Name field has been entered correctly and that the SmartMsg Service is currently running on the server By default computer name or host name is normally used when a client connects to a SmartMsg server However a system can be configured to listen on an IP address rather than a
9. Radio eee 4 Input Gains PCVUS TINS 2er 36 installthelSB Drivers an 13 Installation Driver installation for all necessary USB ports 16 Extract Compressed Zipped Folders 8 stall the USB DUlVOS sans 13 ej ce 5 Run the InstallShield Wizard for the RadioLink Software rr RTT 9 Installation of the RadioLink Module 7 Installing Rage NK saec verius treat veni deis oe Pie vobi ia ee bei 1 L LENET sehe ovt leo 34 Licensing RadioLink msn 5 Licensing the SmartMsg SmartCable 27 M Mobile Radio eani m em 5 RadioLink User Guide Version 3 0 2013 65 INDEX O S M 32 Optimizing the Microphone s Volume Level 48 Overview rad c M 1 P Please IE DE ON NOIRS Um PESO IOS CEU C 5 PIT Confitin TODO Suus divae aaa 34 ACTUS TIES ee 44 Push To Talk Confirm Tone eee 34 R Badia nee EP 3 Radio Caples ansehen 3 Radio Interoperability Unit eeeeeeseeeeeees 3 17 Radio Setting ine ee 30 Radio Settings Sela ENTE I T D D mm m anne 35 Radio Settings Tabus unse 30 Radio Setup Advanced Tab seen 33 Associated sera an a ves I EIN 25 Radio SettiliBS scednetiumee dot ea Io I AO ea Sede 30 37 Relay Settings Tab ima nico dave c Dess 32 Radio Username scene Qu ui 21 Radiolink scannen a
10. e Ifthe SmartMsg server is using a different listening port that port is entered e Once correct Server Name and Port are entered in the appropriate fields a Connection Status of Connected appears RadioLink User Guide Version 3 0 2013 Setting up the Radio Interoperability Unit 4 Confirm that the Connection Status is Connected If you do not see this status please refer to Appendix A Appendix A Troubleshooting TERE E x Server Status Serwer Name Fort localhost 16887 Connection Status Connected 7 0 113 Help Documentation Exit Important Server Status must show Connected before proceeding with radio setup By default computer name or host name is normally used when a client connects to a SmartMsg server However a system can be configured to listen on an IP address rather than a computer name To check which is used computer name or IP address do the following in CenterPoint Click on the Servers tab 2 Double click on your server s name RadioLink User Guide Version 3 0 2013 19 Setting up the Radio Interoperability Unit The Server Properties dialog box appears sec Modules Connection Member of Server name Listening port Training Server 1 16887 Server description Listening Host Name IP Address List Add si training smartmsg com FKN TRAIN 001 68 22 12 93 10 250 3 56 Remove Move up U Move down IP address 10 250 3 56 Compute
11. set the PTT Confirm tone to 2QCILB 2QCILB stands for 2 quick chirps 1 long beep When using this setting the RIU waits until a confirm tone is heard or the Talk Delay setting is reached whichever comes first before transmitting To set the Push To Talk Tone do the following 1l From the RadioLink Console dialog box select the Status tab 2 Click on your Radio 3 From the Radio Setup dialog box select the Advanced tab 4 From the Push To Talk Confirm Tone drop down select 2QCILB Ml Radio Setup So eS e Port 1 Setup Copy Settings Paste Settings acai Push To Talk Confirm Tone 2QC1LB Duplex Half Default Tone Remote Control Not Used Two Tone Remote Control Frequency 1 Length Gap Frequency 2 Length Gap 300 Hz lo ms lo ms 300 Hz 0 ms U ms 5peak Events Allow Play Audio Attachment Enable Voice Detection Filtering u Rad o Status RADIO Flisk Kenwood Done RadioLink User Guide Version 3 0 2013 Setting up the Radio Interoperability Unit Adjusting the Talk Delay The Talk Delay Setting affects Audio Output that is the audio you hear over the docked radio When you are setting up radios that have previously been set with a PTT Confirm Tone in the previous step the Talk Delay always needs to be set to the maximum 5000 This is done by default In most cases you do not need to change the setting T FIELD RADIO DOCKED RADIO COMPUTER To
12. Adanac_08 Adanac Q Adanac 09 Adanac Status Offline Offline Offline Offline Offline Offline Offline Offline Offline Add gt Add All gt z Remove lt Remove All 4 Select the newly created radio cable 5SmartMsg enabled users Recipient Only Yes Yes Yes Yes RadioLink User Guide Version 3 0 2013 User Mame AAndrews Adanac 01 Adanac 02 Adanac 03 Adanac 04 Adanac 06 Adanac 07 Adanac 08 Adanac 09 Adanac 10 Admin AHinerfeld ALabahn ALozanov Setting up the Radio Interoperability Unit 5 Click on the Add button The newly created radio cable is added to the SmartMsg enabled users list box ae _ yes a irt Msg User License Management EGE ZIEEEESE E CenterPoint users SmarMsg enabled users Users Groups Import Recipient Only User Name User name starts with Name Status VT David Kasun VT Ed Demaree VT Mike Herkenhoff VT Mike Kelly YT MSmith VT Noel Crowley VT Rick Jahnston VT Rustin Bourbeau WT Scott Bohman VT Shaun Self VT Todd Koebke WebMsg User WJustice Add gt Add All gt RADIO CABLE Online RADIO BMarsh Moto Offline B RADIO BMarsh Radio4 Offline B RADIO Conklin UHF Offline sii A RADIO Conklin VHF Online E lt Remove e RADIO Flisk Kenwood Offline B RADIO Green UHF Offline B RADIO Green VHF Offline amp RADIO Hamilton UH Offline l er RADIO CABLE o 3 3 E F3 E31 E E E31 3 E93 E31 ES
13. INPUT DIGITAL GAIN p OUTPUT GAIN gt RadioLink User Guide Version 3 0 2013 31 Setting up the Radio Interoperability Unit Relay Settings Tab There are three settings options Audio Input Audio Output and Push To Talk The default relay settings are shown in the figure below Lo ea dd Radio Setup Port 1 Setu D Copy Settings Paste Settings Radio Settings Audio Input X Audio Output w Push To Talk W Audio Input Audio Output Push To Talk Audio Input Audio Output Push To Talk Transmit Recelve Off Radio Status RADIO Flisk Kenwood Done Relay settings include Transmit Receive and Off Table 2 Relay Settings Options MM IM LL Determines what the RIU transmits through Set the default relay setting to Audio Output Transmit and Push To Talk Note If a trunked radio is configured Push to Talk Confirm Tone then also check Audio Input Receive Determines what the RIU listens for Set the default relay setting to Audio Input Turns off these options completely RadioLink User Guide Version 3 0 2013 32 Setting up the Radio Interoperability Unit Advanced Settings Tab Refer to the dialog box below when reviewing the terms in this section dd Radio Setup lo Port 1 Setup Copy Settings Paste Settings Radio Settings Associated User Relay Settings Advanced Push To Talk Confirm Tone None v Duplex Half Default Tone Remote Control
14. SmartMsg system This profile of radio settings is determined by the specific type of SmartMsg SmartCable The type of SmartMsg SmartCable determines the settings used if a profile was previously created for this cable type If a profile has not yet been created for this cable type the settings associated with the RIU port are used Radio Username Radios must be recognized as users in the SmartMsg system so that they are able to participate in chat sessions and receive alerts When no SmartMsg SmartCable is plugged into a port the port status displays Disconnected Each time a cable is plugged into a radio port RadioLink attempts to identify that cable If a unique login was created for the cable this user appears instead of Disconnected RadioLink User Guide Version 3 0 2013 21 Setting up the Radio Interoperability Unit The Username appears in black when the radio cable logs into SmartMsg FF RadioLink Console mem imcE Oc Textto Speech Advanced CSP 1001 Board Status Connected Disable Local TTS Radio Activity Username Audio From Radio PTT Audio To Radio RADIO Flisk Kenwood Disconnected Disconnected Disconnected 7 0 113 Help Documentation Exit The Username and the Radio port number button turns blue when the radio is currently in a chat session f RadioLink Console Status Connection Text to Speech Advanced CSP 1001 Board Status Connected Disable Local T
15. a Global Administrator or logged in as an authorized SmartMsg user in order to access Licensing menu Enter one of the provided license key in the License Key field RadioLink User Guide Version 3 0 2013 5 Installing RadioLink 4 Click on the Add key button to save the license and its expiration data 5 License Key s z z SmartMsg Users 20 1000 SmartMsg Recipient Only Users 3 50 SIP Phone Dialer CWA Module Cisco Digital Sign Module DispatchMgr Licenses 2 2 RadioLink Licenses 1 2 Active keys Expired keys Key Valid Until Value 4R6P9 XXXXX XXXX 12 31 2013 2 RadioLink Connections 1FYAY XXXXX XXXXX 12 31 2013 50 SmartMsg Recipient 8C7WR XXXXX XXXX 12 31 2013 2 DispatchMar Plugins UUWSX XXXXX XXXX 12 31 2013 5 GeoSpear Plugins Warning This computer program is protected by copyright law and international treaties Unauthorized reproduction or distribution of this program or any portion of it may result in severe civil and criminal penalties and will be prosecuted to the maximum extent possible under law E The license key is now listed under the Summary and Active keys scroll down menu list Click on the Close button RadioLink User Guide Version 3 0 2013 Installing RadioLink Installation Activation of the RadioLink Module In order to use a RIU the SmartMsg server s must have the RadioLink Module installed and running To determine if you have the Rad
16. an unnecessary amount of silence You are using a trunked radio or if your radio takes a few seconds to begin transmissions and the first part of each audio message is being cut out Audio to the radio has too much of a pause at the end of the transmission The radio uses roger beeps and the beep is being picked up as a separate message to transmit Audio to the radio 1s too soft Audio to the radio is distorted or has static Audio from the radio 1s too soft RadioLink User Guide Version 3 0 2013 Lower the VOX Level only as much as needed until you can hear the transmission Raise the VOX Level only as much as needed until you do not hear peripheral noise anymore Raise the VOX Tail only as much as needed until you do not hear the radio stopping transmission Lower the VOX Tail only as much as needed to limit the silence Lower the Talk Delay setting only as much as needed until you can hear the first part of the speech Normally 2000 ms is a good level for trunked radios Lower the Tail Time only as much as needed until the pause is limited Raise the Roger Time only as much as needed until you do not hear the roger beeps transmitting Normally 500 ms is a good level for radios with roger beeps Increase the Output Gain setting only as much as needed until you can hear the transmission Lower the Output Gain setting only as much as needed until you no longer hear distortion or static
17. automatically present whenever the cable is attached to a port Specific radio settings are associated with the 24 USET To assign a unique login setting do the following l 2 Attach the cable to a port on the RIU Click on the radio port button number that corresponds to the port that the cable is attached to on the RIU For example if you plugged in a cable to port 1 click on the 1 button F RadioLink Console m gt Status Connection Text to Speech Logs Advanced CSP 1001 Board Status Connected Disable Local TTS Radio Activity Radio Username Audio From Radio PTT Audio To Radio i Disconnected es es 2 Disconnected es ees _3 Disconnected es es _4 Disconnected es ees 7 0413 Help Documentation RadioLink User Guide Version 3 0 2013 Setting up the Radio Interoperability Unit 3 The Radio Status displays Radio unknown login failed because a login for this cable has not been created A Click on the Associated User tab di Radio Setup el es Port 1 Setup Copy settings Paste Settings Radio Settings Associated User Relay Settings Assign a unique login for this cable Radio Status Radio unknown login failed 5 Click on the Assign a unique login for this cable button 6 The New Radio User dialog box appears Create a unique user login for the cable Then the cable is always associated with this new
18. beep sound so that it is not transmitted as audio T FIELD RADIO RIU CABLE b AUDIO DOCKED RADIO COMPUTER The Roger time is the amount of audio time to ignore after transmission to eliminate the roger beep The beep transmitting as audio 1s undesirable because it might cause audio to start transmitting again after the Roger Time The range is from 0 to 4999 milliseconds To set Auto Set the Roger Time so that the radio does not transmit when the beep occurs do the following Note Keep the Roger Time as low as possible while achieving this goal l Opena chat with JUST 1 radio the radio whose settings are currently being configured 2 Click on the Auto Set button for the Roger Time 3 Click on the Auto Set button a few times because variations in radios could cause the setting to change 60 RadioLink User Guide Version 3 0 2013 Setting up the Radio Interoperability Unit Radio Settings Testing and Troubleshooting Below is a table of common troubleshooting scenarios and solutions For each of the solutions below adjust the settings in the way described by an increment of 1 level and then test the radio again Audio from the radio cannot be heard over the computer speakers or you have to speak loudly to get the audio to transmit Audio from the radio is polluted with background noise Audio to the radio stops transmitting after every pause in speech Audio to the radio is followed by
19. radio user even if you change ports Note In order to set up a New Radio User the authorized user must have permission to create new users such as an Administrator d New Radio User Username RADIO Flisk Kenwood Authorized User Must have permission to create new Login lisk Fassword Create Cancel 7 Enter a Username Use a descriptive name about the cable 8 Enter a Login and Password You must have permission to create a new user in the SmartMsg system such as an administrator RadioLink User Guide Version 3 0 2013 25 Setting up the Radio Interoperability Unit 9 Click on the Create button If the user was created successfully a confirmation window appears RadioLink J User created successfully 10 Click on the OK button The Associated User area now shows the Username of the cable The Status Type area is populated with various types of radios compatible with this cable T Radio Setup Ez el ES Port 1 Setup Copy Settings Paste Settings Radio Settings Associated User Relay Settings Associated User Username RADIO Flisk Kenwood To disassociate this user with this cable please contact an administrator to delete this user Radio Status mh mm 11 Adjust the Radio Settings and Relay Settings to the settings that work best for the radio type that uses this cable Refer to the Radio Setting section on page 30 for information on individual radio sett
20. the driver software When all file transfer options are complete you may be prompted to restart the computer If it is not possible to restart at this time click on the No I will restart my computer later option button If the final installation dialog box does not ask for a computer restart a restart is not necessary Authenticode Message You may receive a message saying that the driver has not been signed with Authenticode technology Click on the Yes button to proceed Click on the Finish button Repeat Driver installation for all necessary USB ports optional 16 Windows requires separate detection installation for each USB port Any time that the RIU is plugged into a specific USB port for the first time Windows detects new hardware and requires setup Therefore repeat the Install the USB Drives section for each USB port on the computer that is used for the RIU It is recommended that these steps be repeated for all USB ports on the computer so that you can plug and use the RIU on any of the computer s USB ports RadioLink User Guide Version 3 0 2013 Setting up the Radio Interoperability Unit Setting up the Radio Interoperability Unit Overview The Radio Interoperability Unit RIU is an extremely lightweight highly mobile device used for introducing radio system and other push to talk PTT devices into a SmartMsg system The RIU supports radios from different manufacturers across multiple bands and frequ
21. used is the first number shown The second number indicates the number of licenses available For example 1 5 means one licenses is used out of the five available 4 The number of RIUs that can be connected to a PC is directly tied to the number allowed by the RadioLink license key If you have maxed out the number of PCs within a SmartMsg system to which a RIU can be connected and you wish to move the RIU to a different PC do the following e Remove the RIU device from one of the SmartMsg PCs e Install the RIU on the new PC Refer to Knowledge Based Article 70004 Number of RadioLink Exceeds Licenses for more information RadioLink User Guide Version 3 0 2013 63 64 Appendix A Troubleshooting 8 Verify version of the RadioLink module If you are running an older version of the RadioLink module you may experience problems connecting to a more current version Contact Federal Signal Technical Support for assistance in upgrading to a more current version of the RadioLink Server module RadioLink User Guide Version 3 0 2013 INDEX A Activation of the RadioLink Module 7 Adjusting the Audio between Two Radios 35 Adjusting the Input Gains ccccsescccccsseeeeeeeseeeeesaeeeeeees 36 Adjusting the Output Gain eeeeeeeeerrreeeern 46 With 3 MIerophoNne a nee 52 TN 47 Adjusting the PTT Confirm Tone
22. 5 PAS S IE LED DM UM 5 RAGIOLINK isses EE PRO DUM D re Com Dad EE 4 RadioLink MOCUIEC ccccccssseccceeeseceeceeeceeeseeeceeseaenses 4 REDGdtCl ct E 4 Blessing 4 Trunked Radio Syste Miera eraan A 4 ans esne m T 32 MRC aiara a aA NAAA 34 Trunked Radio SySEetm isses een aa A 4 Two Tone Remote Control eeeeseeeeenneeeneee 34 U Unique Cable Login Settings cccccssscccccssecceseeeeeeeeaees 24 USE CID S een herein 3 V Volume Settine ona T3dilO ccv ovato Eae ocn wie e toni 36 Ma ce na 30 VOX LEVE a ET 31 VOX line on the Input Graph esee 57 NoD eem Pn TTE 31 66 RadioLink User Guide Version 3 0 2013 INDEX When the Audio is too High eee 43 When the Audio is too Low eeeernn nennen 37 RadioLink User Guide Version 3 0 2013 67 gfe FEDERAL SIGNAL Safety and Security Systems 2645 Federal Signal Drive University Park IL 60484 3167 Phone 708 534 3400 Website http www alertnotification net
23. AQJUSEMG NE TAN TIME eR LR PE 59 AQJUSENG tie Roger TINIE aor ER REN b es ee ie 60 Radio Settings Testing ana Troubleshnoo0tlngs o de vx ta ex an use 61 APPENDIX A TROUBLESHOOTING PROBLEMS WITH A RADIOLINK TO SERVER CONNECTION cccccccscceccescccccesceccecccestecceescestecucesteseencestesusesteseescestesueestesueessesees 62 RadioLink User Guide Version 3 0 2013 RadioLink User Guide Version 3 0 2013 Installing RadioLink Installing RadioLink Overview The SmartMsg RadioLink software supports real time two way radio interoperability with the SmartMsg alerting and notification system RadioLink allows the ability to configure radios interfaced to the RIU or RIU Radio Interoperability Unit Serving as the link with the RIU or RIU RadioLink bridges communications between radio networks and other modes of communication capable of accessing the SmartMsg network The integration of these devices into a SmartMsg system provides the means to do the following e Bridge communications across various radio systems consisting of different types bands and frequencies e Extend the range of radio systems by providing repeater capabilities e Generate interoperability between two way radio devices and other communication devices such as phones computers and PDAs RadioLink User Guide Version 3 0 2013 1 Installing RadioLink MOBILE RADIOS ADDITIONAL DEVICES Any frequency Computers desktops laptop
24. Auto set Talk Delay ms 500 B INPUT B OUTPUT Analog Input Gain pua Fe Digital Input Gain Digital Output Gain Radio Status RADIO Flisk Kenwood RadioLink User Guide Version 3 0 2013 Setting up the Radio Interoperability Unit If the green peaks do not come close to the top of the graph as shown in the following graph the audio is probably too low Raise the Analog Input Gain Slide the adjuster over OR choose a level from the drop down list dd Radio Setup co mS Port 4 Setu p Copy Settings Paste Settings Radio Settings I Associated User Relay Settings Advanced VOX Tail ms 500 Tail Time ms 700 Roger Time ms 1425 Auto Set Talk Delay ms 125 B INPUT B OUTPUT Analog Input Gain Digital Output Gain VOX peak Reset peak Reset Radio Status Craig s Kenwood g Done RadioLink User Guide Version 3 0 2013 39 Setting up the Radio Interoperability Unit If the Analog Input Gain is at its maximum setting 23 and the audio coming from the speakers is still too quiet and the green peaks still do not reach come close to the top of the graph as shown in the following graph then and only then should you adjust the Digital Input Gain It is not recommended to change this setting unless absolutely necessary because it lowers the quality of the audio ii Radio Setup kEm Port 4 Setu D Copy Settings Paste settings Radio Setting
25. DIO COMPUTER To adjust the Output Gain until the audio coming through the radio is clear and at a comfortable volume do the following 1 From the Radio Setup dialog click on the Radio Settings tab 2 Start with the default Output Gain at O 3 Openachat with JUST 1 radio the radio whose settings are currently being configured You can do the next steps in the testing process in two different ways Federal Signal recommends using the TTS method e If you prefer to judge how the sound level is by ear use the first method Adjusting the Output Gain with TTS e If you prefer to see the audio waves in a graph use the second method Adjusting the Output Gain with a microphone RadioLink User Guide Version 3 0 2013 Setting up the Radio Interoperability Unit Adjusting the Output Gain with TTS Recommended Method To adjust the output gain with TTS do the following 1 Type in text in the chat window and send it to the radio fad RADIO Flisk Kenwood Keith Conklin KConklin File Actions Tools Linda Flisk LFlisk has joined this chat session LFlisk Waiting for RADIO Flisk Kenwood RADIO Flisk Kenwood has joined this chat session Waiting for Keith Conklin KConklin LFlisk has turned on HALF DUPLEX mode Keith Conklin KConklin has joined this chat session RADIO Flisk SEAE E E e Testing 12345678 un Ur u G 1 lt eu zei m zm m Ta i E eu
26. Not Used v Two Tone Remote Control Frequency 1 Length Gap Frequency 2 Length Gap 300 Hz lo ms O ms 300 Hz lo ms 0 ms Speak Events E v Allow Play Audio Attachment Enable Voice Detection Filtering Lj Before v Radio Status Craig s Kenwood E Done RadioLink User Guide Version 3 0 2013 33 Setting up the Radio Interoperability Unit Table 3 Advanced Options en Push To Talk Confirm Tone Default Tone Remote Control TRC Two Tone Remote Control Any types of radio systems such as trunked radios or Nextel walkie talkies that require uniform beeps before transmitting use this setting 2QCILB stands for 2 quick chirps 1 long beep When using this setting the RIU waits until a confirm tone is heard or the Talk Delay setting is reached whichever comes first before transmitting Setting the Talk Delay setting to the maximum level is recommended to allow more time for the confirm tone to be heard This is because some radio systems have longer delays than others based upon channel availability This depends on the radio you are using Half duplex is used for most radios Full duplex is used for most cell phones Half duplex is used for radios that may transmit or receive audio but not simultaneously Full duplex is used for radios that can transmit and receive audio simultaneously This is used for controlling repeaters or base stations Some organizations use an interface t
27. TS Radio Activity l Username Audio From Radio PTT Audio To Radio RADIO Flisk Kenwood Disconnected Disconnected Disconnected 7 0 113 Help Documentation 22 RadioLink User Guide Version 3 0 2013 Setting up the Radio Interoperability Unit The Username and the Radio port number turns green when the radio is currently receiving audio X RadioLink Console lo amp ss Status Connection Text to Speech Logs Advanced CSP 1001 Board Status Connected Disable Local TTS Radio Activity Radio Username Audio From Radio PTT Audio To Radio Bl 4919 Flisk Kenwood D a UOO O 2 Disconnected _ EEE 3 Disconnected es _ es 4 Disconnected es _ es 7 0 113 Help Documentation Exit The PTT button Push To Talk turns green when the docked radio is presently transmitting audio g u RadioLink Console olol R Status Connection I Text to Speech Logs I Advanced CSP 1001 Board Status Connected Disable Local TTS Radio Activity Radio Username Audio From Radio PTT Audio To Radio Bl 34919 Fisk Kenwood ssm ee 2 Disconnected es _ EN 3 Disconnected es es _4 Disconnected es ees 70 113 l Help Documentation Exit RadioLink User Guide Version 3 0 2013 23 Setting up the Radio Interoperability Unit Unique Cable Login Settings Each radio cable can be assigned unique login settings that are
28. alog Input Gain 114 dB Digital Input Gain Digital Output Gain peak Reset Radio Status Craig s Kenwood g Done RadioLink User Guide Version 3 0 2013 Setting up the Radio Interoperability Unit When the Audio is too High If you hear a popping noise coming through the computer speakers and green peaks exceed the top of the graph sounds over modulated the Analog Input Gain is too high The goal is to get the green peaks as far to the end as possible without reaching the end and to hear no popping noises Lower the Analog Input Gain dd Radio Setup bod mS Port 4 Setu D Copy Settings Paste Settings Radio Settings Associated User Relay Settings Advanced VOX Level 3 Auto Set VOX Tail ms 500 Tail Time ms 700 Roger Time ms 1425 Auto Set Talk Delay ms 125 B INPUT B OUTPUT Analog Input Gain 3 He Digital Input Gain 0 i dB Digital Output Gain peak Reset peak Reset Radio Status Craig s Kenwood I Done RadioLink User Guide Version 3 0 2013 43 Setting up the Radio Interoperability Unit Adjusting the PTT Confirm Tone 44 Once the Input Gains are optimized Federal Signal recommends setting the Push To Talk Confirm Tone if necessary Any type of radio systems such as trunked radios or Nextel walkie talkies which require uniform beeps before transmitting use this setting If you have one of these radio systems
29. computer name Refer to the Connecting RadioLink to a SmartMsg Server section on page 18 for more information Verify Server Name IP address is actually reachable from this computer You can use the ping command at a DOS prompt to verify that you can actually reach the Server Name or IP address entered on the RadioLink screen Select Run from your Start menu and type in CMD At the DOS prompt use the ping command to test connectivity to your server Ping NameorIP where NAMEorIP the Server Name or IP address that you are testing Verify proper port number entered in the Port field The port number entered on the RadioLink screen normally is 16887 the default SmartMsg listening port You only need to enter a different port if you have changed the listening port property for the SmartMsg server Verify TCP port s not blocked between the RadioLink and the SmartMsg server If there 1s a firewall between the SmartMsg server and RadioLink computers you want to ensure that the firewall is not configured to block port 16887 or other non default port being used in place of 16887 In addition you may need to verify that any local firewall software for example Windows XP built in firewall is not configured to block the port RadioLink User Guide Version 3 0 2013 Appendix A Troubleshooting Verify SmartMsg Server is actually running the RadioLink module You can verify that the server is actually running the necessar
30. dy to Install the Program The wizard is ready to begin installation Click Install to begin the installation If you want to review or change any of your installation settings dick Back Click Cancel to exit the wizard InstallShield At this point files are transferred from the install package to the computer The installation software continues to install the USB Drivers 12 RadioLink User Guide Version 3 0 2013 Installing RadioLink Install the USB Drivers Windows 7 and Server 2008 During the installation of the RadioLink hardware two device drivers are installed and detected by Windows To install the USB Drives for Windows 7 and server 2008 do the following l Complete steps 1 through 6 in the Run the InstallShield Wizard for the RadioLink Software section The Windows Security dialog box appears amp Windows Security x amp Windows can t verify the publisher of this driver software Pgs nie ae ieee ET A OA DIET EEE RSE EEE EEE EEE EEE TE EEE EEE EEE EEE EEE EEE EEE EEE EES 1 H i gt Don t install this driver software You should check your manufacturer s website for updated driver software for your gt Install this driver software anyway Only install driver software obtained from your manufacturer s website or disc Unsigned software from other sources may harm your computer or steal information v See details 2 Select Install this driver software anyway The Windows Sec
31. e if you had Cobra radios and Motorola XTL radios perform these steps on one type first and then do the same procedure for the other radios This avoids confusion as to which audio problems are coming from which radios Adjusting the Audio between Two Radios AUDIO RadioLink User Guide Version 3 0 2013 35 Setting up the Radio Interoperability Unit Setting Volume on a Radio To set your volume on the docked radio Raise the volume to 50 of the maximum volume allowed Most radios have a volume knob Consult your radio s user manual if you cannot determine how to adjust the volume You can test the volume of a radio by using two radios and listening to the volume of the transmission through the radio After going through all of the other settings it might be necessary to raise the volume on the docked radio up further if the audio is still too low Adjusting the Input Gains 36 To adjust the audio you hear over the computer speakers adjust the input gains FIELD RADIO DOCKED RADIO COMPUTER Ideally you want to get the green peaks of the graph depicting your speech to come close the red peak line on the Input graph without reaching or exceeding it e If the red peak line is not close to the top of the graph the Input Gains are set too low raise the Analog Input Gain e fitis still too low raise the Digital Input Gain If it is still too low enter a multiplier in the x textbox e Ifthe g
32. en for a long time after done speaking 58 RadioLink User Guide Version 3 0 2013 Setting up the Radio Interoperability Unit Adjusting the Tail Time The Tail Time setting affects audio output or audio you hear over the radio FIELD RADIO AUDIO RIU CABLE DOCKED RADIO COMPUTER Keep the radio from cutting off audio stop transmitting between pauses between words while speaking into the computer microphone The Tail Time affects outgoing transmitting audio coming to the radio from a microphone or any audio transmitting out of the docked radio To adjust the tail time do the following l Open achat with JUST 1 radio the radio whose settings are currently being configured 2 Begin with the Tail Time set to the default 500 3 Within the chat window click on the Speak button and speak slowly into the microphone on the computer 4 Lasten to the audio coming through the radio If the audio is getting cut off between speaking raise the tail time At the same time make sure that this setting is not too high or the transmission is held open for a long time after done speaking RadioLink User Guide Version 3 0 2013 59 Setting up the Radio Interoperability Unit Adjusting the Roger Time The Roger Time affects audio input or audio you hear over your computer speakers This setting only applies to radios that have confirmation roger beeps or squelch sounds The Roger Time works to negate the roger
33. encies and pre defined talk groups The SmartMsg RIU is a compact hardware appliance used with a standard PC running the SmartMsg RadioLink software The SmartMsg RadioLink software automatically recognized the presence of the RIUs and any connected radio All devices are connected to the RIU through SmartMsg SmartCables which identifies the cable s chip ID the agency owning the cable and radio model settings The cables automatically configure radio and agency specific communications settings to ensure network security The SmartMsg RIU combines the functionality of the base RIU with the added processing capability of a PC in a compact package The RIU features the same four port radio capability as the standard RIU but does not require a user provided PC The RadioLink software needs to be installed first before you set up the RIU Refer to the Installation Activation of the RadioLink Module on page 7 for information on how to install the RadioLink software Equipment Needed The following equipment is needed e RIU e Radio e SmartMsg SmartCables e Windows Computer e USB Cable For more information refer to the Equipment Needed section on page 3 Other Requirements e Administrator access to CenterPoint e Global Administrator access to create default port users e Radio Interoperability Unit RIU e USB 2 0 cable provided with RIU e SmartMsg SmartCables Note Federal Signal provides cables specific for your radio t
34. g 1 Double click on the RadioLink7 0 x86 msi file to begin installation A Welcome screen appears 39 RadioLink InstallShield Wizard Welcome to the InstallShield Wizard for RadioLink The InstallShield R Wizard will install RadioLink on your computer To continue click Next NOTE Do NOT connect RIU until installation has completed WARNING This program is protected by copyright law and international treaties 2 Click on the Next button to continue RadioLink User Guide Version 3 0 2013 9 Installing RadioLink 3 Review the software license agreement If you agree to the terms defined click on the option labeled I accept the terms of the license agreement and click on Next to continue ji RadioLink InstallShield Wizard License Agreement Please read the following license agreement carefully Federal Signal SmartMsg License Agreement NOTICE BEFORE INSTALLING AND OR USING THIS SOFIWARE CAREFULLY READ THE FOLLOWING LEGAL AGREEMENT FOR THE LICENSE OF SPECIFIED SOFIWARE PRODUCED AND OWNED BY FEDERAL SIGNAL BY CLICKING THE ACCEPT BUITON FOR INSTALLING THE SOFIWARE YOU EITHER AN INDIVIDUAL OR AN ENTITY CONSENT TO BE BOUND BY AND BECOME PARTY TO THIS AGREEMENT CLICK THE CANCEL BUTTON AND DO NOT INSTALL IHE SOFIWARE IF YOU DO NOT ACCEPT THE TERMS OF THIS 9 I accept the terms in the license agreement I do not accept the terms in the license agreement InstallShield
35. gs Associated User Relay Settings VOX Level 20l Auto Set VOX Tail ms 1000 Tail Time ms 500 Roger Time ms 0 Auto Set Talk Delay ms 5000 B INPUT B OUTPUT Analog Input Gain Radio Status RADIO Flisk Kenwood Done Any audio below this level is not transmitted Only audio above the line is picked up If you notice that the radios are picking up peripheral noises that should not be transmitted try to set the VOX level a little higher If you notice that the radios are not picking up normal speech when it should try to lower the VOX level RadioLink User Guide Version 3 0 2013 57 Setting up the Radio Interoperability Unit Adjusting the VOX Tail The VOX Tail affects audio input or audio you hear over your computer speakers FIELD RADIO AUDIO RIU CABLE DOCKED RADIO COMPUTER To keep the radio from cutting off audio stop transmitting between slow speaking while speaking into the radio do the following Note Typically the VOX Tail should be between 500 to 1500 ms Open a chat with JUST 1 radio the radio whose settings are currently being configured Start with the default VOX tail setting at 1000 1 2 3 Speak slowly into the radio 4 Lasten to the audio coming through the computer speakers 5 If the audio is getting cut off between speaking raise the VOX level At the same time make sure that this setting is not too high or the transmission s held op
36. he computer s can be a server desktop or laptop type computer m r Windows Specifically aUSB 2 0 Cable or Hi Speed USB cable is needed Cable is provided with the unit The USB connected to the RIU is permitted to plug into a USB hub but if there is more than one RIU plugged into the hub the hub must be powered RadioLink User Guide Version 3 0 2013 3 Installing RadioLink Other Requirements RadioLinks requires uses two types of administrators to complete the software installation Global Administrators A Global Administrator has privileges to enter the license key for RadioLink Windows Administrators A Windows Administrator has access to install drivers on the computer where the installation occurs Functional USB port on computer that will run the RadioLink software Terminology RadioLink is the software application that is used to set up radio interoperability in SmartMsg RadioLink Module is the server side portion of the RadioLink that interprets commands from the RadioLink software application The RadioLink Module is accessed from CenterPoint by a Global Administrator or an authorized SmartMsg user RIU is the brand name for the Radio Interoperability Unit The RIU is the hardware box with four ports for radio cables and that connects to the computer through an USB cable Docked Radio is the radio that is connected to the RIU using a SmartMsg SmartCable Field Radio is the radio
37. ings 12 Repeat steps 1 11 for each different cable 26 RadioLink User Guide Version 3 0 2013 Setting up the Radio Interoperability Unit Licensing the SmartMsg SmartCable To license the newly created SmartMsg SmartCable as a licensed user within SmartMsg that 1s capable of sending and receiving SmartMsg notifications do the following in CenterPoint l Login to CenterPoint as a Global Administrator or an authorized SmartMsg user with permission to license users in the system 3 Login Connected to s10 sales smartmsg com 16887 Change server Username COo e Password e Login Cancel Click on the SmartMsg tab The SmartMsg window appears Click on the User License Management tab EE Main TemplateMgr pa SmartMsg ExpressMsg Send SmartMsg B User Settings SmartMsg Settings User License Management SmartMsg Log Viewer Chat Log Viewer Active View sent messages from All users Message ID Subject From Send Date Time Expiration Date Time Priorit RadioLink User Guide Version 3 0 2013 27 Setting up the Radio Interoperability Unit The SmartMsg User License Management dialog box appears SmartMsq User License Management 28 CenterPoint users User name starts with Si Name B AAndrews Art Andr Adanac 01 Adanac Adanac 02 Adanac amp Adanac_03 Adanac B Adanac 04 Adanac Adanac 06 Adanac B Adanac_07 Adanac amp
38. ink User Guide Version 3 0 2013 7 Installing RadioLink SmartMsg Technical Support or your SmartMsg Project Manager to obtain an update package for your system Important Do not connect the RIU to the computer until specified in procedures Note Installation of the SmartMsg RadioLink software and the device drivers requires administrative permissions on the computer Once the software is fully installed administrative permissions are not necessary to run the RadioLink application Extract Compressed Zipped Folders If you have downloaded the file in zip format extract the zip file first 1 Open the RadioLink software file and select all available files folders within the zip file 2 Click on the Extract button to extract the files to your desired folder location Select the correct installer either 32 bit or 64 bit Operating System for your platform Note x86 is the same as 32 bit and x64 is the same as 64 bit 32 bit hardware can only run 32 bit software 1 Extract Compressed Zipped Folders C p pp Select a Destination and Extract Files Files will be extracted to this folder K _FS Software S5martMSG7 0 RadioLink7 0 x86 Browse V Show extracted files when complete Cancel 8 RadioLink User Guide Version 3 0 2013 Installing RadioLink Run the InstallShield Wizard for the RadioLink Software Once the software is downloaded and extracted to your desired location do the followin
39. ioLink Module running on your system do the following 1 Login to CenterPoint as a Global Administrator or an authorized SmartMsg user 2 Select CenterPoint System Settings The Syetem Settings dialog box appears Click on the Modules tab 4 Scroll down to find the RadioLink module Click on the OK button 5 System Settings Server Modules Security User Profiles Module Name LDAP Authentication Location National Weather Service Numeric Pager Phone Number Version 7 0 7 0 7 0 7 0 7 0 Build 41 46 68 50 102 RadioLink 7 0 117 ScenarioMgr SE 2000 FWS Siren Sensor Board Net Type SIP Phone Dialer 7 0 7 0 7 0 N A 129 57 45 SmartMsg Dialer Client 7 0 SmartMsg Escalation 7 0 SmartMsg Plugin 7 0 SmartMsg TemplateMgr 7 0 SMS Cellphone 7 0 4 Hl Hide N A Devices Cancel If the RadioLink Module does not appear in the modules list or if it 1s labeled N A under Version perform a server update to install the RadioLink Module The standard SmartMsg Server software installation does not include this module RadioLink along with other optional software modules is available via a SmartMsg software auto update package If performing an auto update to get the RadioLink module restart the SmartMsg Server Service after the module update A Server Update Package may have already been provided to you along with instructions Otherwise contact RadioL
40. lly accept chat requests Don t prompt Chat options E Chat requests on top 7 Display emoticons Hot keys Set status to Away after 1 minutes of inactivity Video settings Audio settings Audio output device Default Audio input device Default Input Volume CD Audio 10096 g Auto Adjust Enabled Alert Sound File System Message Incoming Chat Requ Message Received Play sound Clear sound Browse Ok Cancel 6 Click on the Auto Adjust button The Auto Adjust Input Volume dialog box appears i Auto Adjust Input Volume START Speak the following text into your microphone in a normal speaking voice The quick brown fox jumps over the lazy dog The rain in Spain falls mainly on the plain Suzy sells seashells by the seashore The volume will automatically adjust until the microphone is equalized and no longer peaking in the red You may need to adjust the VOX level if the sensitivity is too low Po Input Volume CD Audio 100 VOX Level 15 Y Cancel Click on the START button to automatically set input volume to the proper levels SmartMsg samples the audio while you speak into the microphone and automatically adjusts the input volume and VOX level based on the sample RadioLink User Guide Version 3 0 2013 51 Setting up the Radio Interoperability Unit Adjusting the Output Gain with a Microphone 52 This method allows you t
41. n 4 Connecting to a SmartMsg Server eeeeseseeneseneseneneennn 18 Global Administrator 22000222200eenennnee nennen 4 MINS CaaS Soc lodo ceo tma tis tutela 1 Licensing ev E RM iE E M D ED bs 5 WindowsAdministrator esee 4 Radiolink Module i oe sun 4 ACUVALIOD I Scri ehkontSeturcur ves o intr Uu Votos Seb sever uode ve Se Dead 7 Installation a e tide Debet erbe ee 7 RECEN Eau 32 Relayssetungs Tab nen 32 REDEE e eisernen 4 Requiremeblbs en aianoue teu sacnes Macedeesucanes p alemosensecansen aliens 4 17 RIU 3 4 17 ROBO Tieres UR ERR RURQUE 31 Adas tin E een 60 S Setting up the Radio Interoperability Unit 17 Setting up the RIU a 17 Setting Volume on a radio pereina 36 Settings Unigue cable EOB swine nein 24 SmartMsg DVETVIEW Eesti tal abd s bdnte dnd onns 1 SmartMsg SmartCable eiae ET I 27 SmartMsg SmartCable Settings CODTIBULIDB aan 21 Speak EVEN nn hen 35 T LETTRE 31 Talk Delay as ribi be te breue bel Me ELE 31 Terminology Base Statio ae YR SE ERA ER ENTRAR S EREREE ELTE VEU RY ETE TR KR 5 Chanel ss fess T 4 Conventional Radio System esee 4 Docked Radio i ies pua det Rete o COR Te PA HEN esed DH 4 Field Radio iota tir een 4 PUL RCE ecol tor risiede eb o ter ie is 5 Hal GUDEK ne ee ee 5 Handheld Portable Radio esee 4 Mobile R38lO nn hup mer unc bte ie att
42. ng RadioLink Mobile Radio is a typically vehicle mounted transceiver used for radio communications from a vehicle Base Station is a type of radio that is large has great power and has a large potential broadcast distance There are many different kinds of base stations but they are all mostly large stationary radios with lots of power PTT is Push to Talk is often abbreviated as PTT The Push To Talk button on a radio signals when to begin transmitting audio Half duplex is the mode used by devices that may transmit or receive audio but not simultaneously Half duplex is used for most radios Full duplex is the mode used by devices that can transmit and receive audio simultaneously Full duplex is used for most cell phones Installation Note The instructions in this document must be followed in the order indicated It is important that the RIU is NOT connected until directed Licensing RadioLink In order to use a SmartMsg system you need to register various license keys in the system There are three different types of license keys user licenses module licenses and product plug in licenses All License keys are added and viewed the same way within CenterPoint The RadioLink module is not available until a license key is entered To license RadioLink do the following in CenterPoint l 2 Obtain a license key from SmartMsg From CenterPoint select Help Licensing The Licensing dialog box appears Note You must be
43. o adjust the Output Gain based upon what you see in the graph To do this you need a microphone Before you start testing with a microphone make sure that the microphone s volume level is optimized Refer to the Optimizing the Microphone s Volume Level section for procedures To adjust the Output Gain with a microphone do the following l In a chat session with the radio hold down the Speak button and talk into the microphone Watch the Output Graph The goal is to get the green peaks of speech activity as close to the top of the graph as possible without going over If the Green Peaks exceed the top of the graph lower the Digital Output Gain setting Lower the setting one level at a time and continue to test it with the chat session until optimized If the Green Peaks do not come close to the top of the graph raise the Digital Output Gain Raise the setting one level at a time and continue to test it with the chat session until optimized T Radio Setup lo amp amp Port 1 Setup Copy Settings Paste Settings Radio Settings Associated User Relay Settings Advanced VOX Level E Auto Set VOX Tail ms 11000 Tail Time ms 500 Roger Time ms o Auto Set Talk Delay ms 5000 B INPUT B OUTPUT Analog Input Gain oe 23 w dB Digital Input Gain Digital Output Gain Radio Status RADIO Flisk Kenwood RadioLink User Guide Version 3 0 2013 Setting up the Radio Interoperability Uni
44. o control base stations hooked up to standard phone lines which only have audio in or audio out To control these radios a tone 1s sent with the audio to tell the base station what channel to transmit on There are eight channels to select from in the drop down menu along with their corresponding frequencies Enables sending audible signals with the transmission Some radio equipment uses these signals to change settings Length 0 to 5000 in milliseconds 0 to 5000 in milliseconds 34 RadioLink User Guide Version 3 0 2013 Setting up the Radio Interoperability Unit en IM Speak Events Enables radios on this port to hear Chat session events For example messages announcing things such as a new user joins the chat leaves the chat adds files to the file locker etc Enable Voice Filters out any noise such as static pops crackles hisses or hums that are Detection Filtering not determined to be speech Only voice noise is transmitted and none of the other noises This helps to clean up the audio Allow Play Audio Enables the drop down list option of configuring audio attachments to play Attachment before or after an alert notification is transmitted from SmartMsg to the attached radio Configuring the Radio Settings Set up each different type of radio one at a time This is recommended because audio from multiple radios could interfere with each other making it more confusing For exampl
45. or all necessary USB ports optional eese 16 SETTING UP THE RADIO INTEROPERABILITY UNIT OVERVIEW See esse I 17 EguiDment NOCE U dol netgear d uenis a aaa 17 Ortner Reguirements seta e ui 17 CONNECTING RADIOLINKTO A SMARTIVISGSERVER la i haee inva dr en bate a ee dpt AREE REE dnt dv aes AATA 18 CONFIGURING SMARTIVISG SMARTGABEE SETTINGS entalten Heine 21 ROGIOSUSCIN OME cte ae sti tat Ioab Wei mui ar otc ee ei 21 Unigue CabDle LOGIT Settings esiti boa tbe ev uota estas des Desa tiu escenas 24 LHcensmg the SmartMsg SmatrtCable tussi tbe ud euet rebum tei er tib O cebat er tab oret ea ovg tese 27 FDIS EMU cue PURUS 30 ROGIO SEHINGS TAD anerkannten 30 Relay settings TOD ee date adc Re een 32 Advanced settings TOD een een RER ee te 33 CONFIGURING THERADIO SETTINGS cxcarecoccent tearvasseivece ico sancaadocetapeounousesvered secu eassaatscatedegsvansutusenmeteceenmeencatatenactucusent cas 35 Adjusting the Audio between TWO Radios 35 Adjusting the Input GGINS cues ate Mal ve itm tu te ben na tas dete ntet dc ver a dun destaca ctum uie as deua pea MG 36 PROS OEM Ve COD II LOE tc cT ee 44 AGJOSTING the Talk Delay em V A 45 Adjustino the Output Gans tiers tends niodsnscht es ite a EE Oa 46 Adiusting the VOX neueren 53 Adjusting the VOX Tal s est etenim tt abt a e s e ih ta ed b a te acte ed ua REA TIS 58
46. r name FKN TRAIN 001 Current parent None Version 7 0 Build 617 Status ONLINE Server ID 1 V Root server Restart service Shutdown service Mobile server Cancel 3 Under Listening Host Name IP Address List check the name used Note The RadioLink must connect to a SmartMsg Server that is running the RadioLink Module RadioLink User Guide Version 3 0 2013 Setting up the Radio Interoperability Unit Configuring SmartMsg SmartCable Settings SmartMsg SmartCables are used to connect radios to the RIU which connects radios to a SmartMsg system The SmartMsg SmartCable connects by one end to the RIU port and the other end connects to a radio also called the docked radio Most portable radios connect through the headset port of the radio or the microphone jack When you connect the cable to the RIU port be careful not to bend the pins inside the cable This damage can cause the cable to malfunction Lightly push the cable into the port and slowly turn until it clicks into place Each SmartMsg SmartCable has a special chip embedded in the cable which identifies what type of cable it is to the SmartMsg system This allows the SmartMsg system to detect the cable and apply the appropriate settings regardless of which port the cable 1s plugged and without reconfiguration by the user each time When a SmartMsg SmartCable is plugged into the RIU it automatically obtains its settings from a profile contained in the
47. reen peaks exceed the top of the graph lower the Analog Input Gain Recommended Starting Point Default Setting RadioLink User Guide Version 3 0 2013 Setting up the Radio Interoperability Unit Testing To test the audio you hear over the computer speakers do the following l Opena chat with JUST 1 radio the radio whose settings are currently being configured 2 Speak into the field radio and watch the Input graph on the Radio Setup window When the Audio is too Low To adjust the audio when it is too low do the following If the red peak line is not at the top of the window as shown in the following graph the audio level is probably too low Raise the Analog Input gain by sliding the adjuster over or choosing a level from the drop down list T Radio Setup Port 1 Setu D Copy Settings Paste Settings Radio Settings Associated User Relay Settings Advanced VOX Level E Auto Set VOX Tail ms 1 Tail Time ms 500 Roger Time ms lo Auto Set Talk Delay ms 500 B INPUT B OUTPUT Analog Input Gain 45 la Digital Output Gain Digital Input Gain 0 7 dB Radio Status RADIO Flisk Kenwood RadioLink User Guide Version 3 0 2013 37 Setting up the Radio Interoperability Unit 38 T Radio Setup Port 1 Setu p Copy Settings Paste Settings Radio Settings Associated User Relay Settings VOX Level I5 Auto Set VOX Tail ms 1000 Tail Time ms E Roger Time ms o
48. s Analog digital Land line cellular phones Conventional Pagers Trunked Outdoor Indoor Waming Narrow band wide band Connection via radio or base station b Digital or Analog Radios umb Land line c7 a Computers RIU Remote Radio System g UHF i B 1 i i i v Internet Communicate Directly Bridge and Conferencing UHF Radio VHF Channel 3 Channel 1 RIU Lol 5 WAN LAN Link Federal n WERL RRA S Comma nder Eiss SmartMsg Mobile Software ten A Command and Control SmartMsg with Radiolink RadioLink User Guide Version 3 0 2013 Installing RadioLink Equipment Needed Hmmm Reip 000 0 000 Radio Interoperability Unit RIU Radio 800MHz UHF and or VHF Radios SmartMsg SmartCables Radio Cables Windows Computer USB Cable A Radio Interoperability Unit is the model name of the RIU The two terms are used interchangeably within this document Up to two RIUs can run on one computer The RIU has the name CODESPEAR CSP1001 on it The RIU has the name Federal Signal CSP1002 on it A radio is needed for each frequency channel that 1s needed A cable is needed for each radio type brand model that is plugged into the RIU A Windows Computer to run the SmartMsg RadioLink software and a computer to run the SmartMsg Server software The same computer can be used for both T
49. s Associated User Relay Settings Advanced VOX Level 3 Auto Set VOX Tail ms 500 Tail Time ms 700 Roger Time ms 1425 Auto Set Talk Delay ms 125 B INPUT E OUTPUT Analog Input Gain Digital Output Gain VOX peak Reset peak Reset Radio Status Craig s Kenwood E Done 40 RadioLink User Guide Version 3 0 2013 Setting up the Radio Interoperability Unit If the volume is still too low enter a multiplier in the X textbox For example to double the input volume enter 2 here di Radio Setup c c we Port 4 Setu p Copy Settings Paste Settings Radio Settings Associated User Relay Settings Advanced VOX Level 3 Auto Set VOX Tail ms 500 Tail Time ms 700 Roger Time ms 1425 Auto Set Talk Delay ms 1125 B INPUT E OUTPUT Analog Input Gain Digital Input Gain 120 v dB Digital Output Gain R AA n VOX peak Reset peak Reset Radio Status Craig s Kenwood Done RadioLink User Guide Version 3 0 2013 41 Setting up the Radio Interoperability Unit 42 The following is an example of where the green peaks should be du Radio Setup s x m Port 4 Setu p Copy Settings Paste Settings Radio Settings Associated User Relay Settings Advanced VOX Level 3 Auto Set VOX Tail ms 500 Tail Time ms 700 Roger Time ms 1425 Auto Set Talk Delay ms 125 B INPUT E OUTPUT An
50. set the Talk Delay so that there is the least amount of delay between when you press the Send button in the chat window and when you hear the audio on the radio while at the same time not cutting off the beginning words do the following From the Radio Setup dialog click on the Radio Settings tab I 2 3 Start with the default Talk Delay setting at 500 Open a chat with JUST 1 radio the radio whose settings are currently being configured Type into the chat window and send the audio to the radio A good way to test this 1s to type numbers into the chat window 1 2 3 and make sure you can hear the 1 Listen to the audio coming through the radio The goal is to set the talk delay so that there 1s the least amount of delay between when you press the send button in the chat window and when you hear the audio on the radio while at the same time not cutting off the beginning words Try this multiple times when you are testing because the rate varies on some radios Try to get the lowest Talk Delay setting possible without missing any of the speech RadioLink User Guide Version 3 0 2013 45 Setting up the Radio Interoperability Unit Adjusting the Output Gain 46 The Output Gain concerns the audio you hear over the docked radio as seen in the diagram below It is used to adjust the volume gain of the digital audio being transmitted from the docked radio i FIELD RADIO RIU CABLE L AUDIO DOCKED RA
51. tected 30 RadioLink User Guide Version 3 0 2013 Setting up the Radio Interoperability Unit Table 1 Radio Settings Options Vox Level The threshold level of audio that activates the RIU to begin 0 128 transmitting Vox Tail The amount of time in milliseconds the VOX transmission No Limit remains active after audio is no longer detected Tail Time The amount of time in milliseconds the radio keeps the channel 0 4999 open after completing transmission Roger The amount of time in milliseconds the radio mutes the audio 0 4999 Time after transmitting This is useful to avoid the radio beep acknowledgement that occurs with some types of radios Talk Delay The amount of time in milliseconds the radio waits to begin 0 5000 transmitting audio Analo The increase decrease in volume in decibels of analog audio Input 4 ain from the radio to the RIU This setting is used to configure the 0 14 23 P audio level coming into the RIU from the radio The increase decrease in volume in decibels of digital audio 36 0 12 0 in from the RIU to the computer This setting is used to configure the increments of audio level coming into the computer from the RIU 1 5 Digital Input Gain The increase decrease in volume in decibels of digital audio 36 0 12 0 in from the RIU to the radio This setting is used to configure the increments of audio level coming into the radio from the RIU 1 5 4 amp ANALOG
52. ted by the radio Do you wish to continue Radio Status RADIO Flisk Kenwood As the VOX Level auto adjusts itself the VOX Level field is green Ih Radio Setup Fola a Port 1 Setup Copy Settings Paste Settings Radio Settings Associated User Relay Settings VOX Level 4 o VOX Tail ms 1000 Tail Time ms 500 Roger Time ms o Auto Set Talk Delay ms 5000 B INPUT E OUTPUT Analog Input Gain Digital Output Gain Radio Status RADIO Flisk Kenwood RadioLink User Guide Version 3 0 2013 55 Setting up the Radio Interoperability Unit 4 A confirmation message appears telling you that the VOX has been adjusted RadioLink m m J Auto set VOX level complete 5 Click on the OK button 6 The VOX Level returns to a white background dd Radio Setup lo amp ss Port 1 Setup Copy Settings Paste Settings Radio Settings Associated User Relay Settings VOX Level 4 VOX Tail ms 1000 Tail Time ms 500 Roger Time ms 0 Auto Set Talk Delay ms 5000 B INPUT B OUTPUT Analog Input Gain 4 jz v de Digital Input Gain Digital Output Gain 6 0 dB Radio Status RADIO Flisk Kenwood Done 56 RadioLink User Guide Version 3 0 2013 Setting up the Radio Interoperability Unit VOX line on the Input Graph The VOX level is depicted on the Input Graph as a yellow line Ml Radio Setup ee Port 1 Setu p Copy Settings Paste Settings Radio Settin
53. that communicates with the docked radio but 1s not connected by a SmartMsg SmartCable It can be a model similar to the Docked Radio or a different model able to communicate to the Docked Radio over the same frequency channel Channel is the band of frequencies through which radio audio is routed There is often a setting or dial on the radio that allows the user to change the channel Two radios must be on the same channel to communicate Conventional Radio System is a system of radios that wish to communicate must be on the same channel Trunked Radio System is a system of radios that use towers similar to how cell phones use towers to share frequencies When a radio wishes to communicate with another radio it must first send a tone to the tower which asks the tower permission to start talking on an available frequency When the tower sends a tone back to the radio it may begin transmitting The tone that the tower sends to the radio is known as the Push to Talk Confirm Tone PTT Confirm Tone Repeater is the hardware that relays messages to other radios from your system to a remote destination Its purpose is to extend the range of the broadcast There may be multiple repeaters in a radio system depending on how large the range Handheld Portable Radio is the two way transportable communication equipment Often times handheld radios are carried for on the job communication RadioLink User Guide Version 3 0 2013 Installi
54. u to unplug the RIU and plug it back in When doing this make sure to connect the hardware back into the same USB port from which it was disconnected T RadioLink Console ee CSP 1001 Board Status Disconnected Disable Local TTS 7 0 108 Help Documentation On the Status tab CSP 1001 Board Status shows activity as it goes through various stages detecting the hardware and loading settings When it has completed detection and setup successfully the CSP 1001 Board Status displays Connected f RadioLink Console al s mm Connection Text to Speech ogs CSP 1001 Board Status Connected W Disable Local TTS Radio Activity Radio Username Audio From Radio FTT Audio To Radio al Disconnected Disconnected Disconnected Disconnected 7 0 108 Help Documentation RadioLink User Guide Version 3 0 2013 15 Installing RadioLink Windows XP and Server 2003 Connect the RIU to one of the computer s USB ports The Windows Hardware wizard appears Note On Windows 2000 computers the Windows Hardware Wizard normally runs automatically so you can skip this step To install the USB Drive for Windows XP 2003 do the following l Select No not at this time option button Click on the Next button On some systems this first dialog may not appear If so proceed to the next step Select Install the software automatically Recommended option button Click on the Next button The wizard installs
55. urity dialog box appears a second time amp Windows Security x amp Windows can t verify the publisher of this driver software RE TEE ESTER TEE TE TEEN POPE DES CDU un SEO Iren MINE ND ICH CI CUU CIC IDNEDMCRDIU LI EIE LIII 1 gt Don t install this driver software LO O ECE VOUE ln gt Install this driver software anyway Only install driver software obtained from your manufacturer s website or disc Unsigned software from other sources may harm your computer or steal information See details 3 Select Install this driver software anyway RadioLink User Guide Version 3 0 2013 13 Installing RadioLink The InstallShield Wizard Completed screen appears hal 227 MAX im dS ei ES e z J VA 3 ra Evi JUIL I t re 4 InstallShield Wizard Completed The InstallShield Wizard has successfully installed RadioLink Click Finish to exit the wizard 4 Click on the Finish button Important Do not start the SmartMsg RadioLink software until specified 5 Connect the RIU to one of the computer s USB ports The following message appears USBIO Device VID 0451 PID 3001 BI 6 Start RadioLink START AII Programs Federal Signal Corporation RadioLink The following message appears USBIO Device VID en soo BE 14 RadioLink User Guide Version 3 0 2013 Installing RadioLink When the Hardware Wizard is completed the RadioLink software may instruct yo
56. y RadioLink module through CenterPoint Refer to the Installation Activation of the RadioLink Module section for instructions on checking this Verify correct licensing of the RadioLink module on the SmartMsg Server The RadioLink module on the Server must be licensed properly in order to allow RadioLink connections The lack of a RadioLink license prevents a RadioLink device from being created for the radio user To verify proper license activation for the RadioLink module do the following 1 Login to the CenterPoint 2 Select Help Licensing The Licensing dialog box appears i Licensing License Key Summary SmartMsg Users 20 1000 SmartMsg Recipient Only Users 3 50 SIP Phone Dialer CWA Module Cisco Digital Sign Module DispatchMgr Licenses 2 2 Active keys Expired keys Key Valid Until Value 4R6PO9 XXXXX XXXX 12 31 2013 2 RadioLink Connections 1FYAY XXXXX XXXXX 12 31 2013 50 SmartMsg Recipient 8C7WR XXXXX XXXX 12 31 2013 2 DispatchMar Plugins 12 31 2013 5 GeoSpear Plugins adt Warning This computer program is protected by copyright law and international treaties Unauthorized reproduction or distribution of this program or any portion of it may result in severe civil and criminal penalties and will be prosecuted to the maximum extent possible under law 4 Refresh 3 Under the Summary Section scroll down to RadioLink Licenses The number of licenses
57. ypes A cable is needed for each different radio brand model RadioLink User Guide Version 3 0 2013 17 Setting up the Radio Interoperability Unit e Functional USB port On the computer that will run the SmartMsg RadioLink software After you install the RadioLink software you need to complete the following setup The computer that runs the RadioLink software and is connected to the RIU is referred to as the RadioLink 1 Connect RadioLink to a SmartMsg server running the RadioLink Module 2 Configure the SmartMsg SmartCable settings 3 Configure each radio settings within RadioLink this step often requires the most effort Connecting RadioLink to a SmartMsg Server 18 To connect the RadioLink to a SmartMsg Server running the RadioLink Module do the following 1 Physically connect the RIU to the computer through a USB cable 2 Open the RadioLink If you installed the RadioLink software to the default location it is under START AII Programs Federal Signal Corporation RadioLink 3 Enter the Server Name and Port e By default the server name entered is localhost and the Port is 16887 These default settings can be used when the SmartMsg server is running on this same computer as the SmartMsg RadioLink software and where the standard SmartMsg port is used e Ifthe SmartMsg server software is running on a different computer the name or IP address of that server must be entered in the Server Name text box
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