The OKIPAGE 6w
Contents
1. Elle te sirena l rinlim Math Herp 52 OKIPAGE 6w People to People Technology A AA OKIPAGE 6w 53 OKI People to People Technology 54 OKIPAGE 6w OKI e ye People to People Technology o Tr JA Blank sheets are printed Problem The image drum cartridge is not properly installed Solution Replace the image drum cartridge See How to Replace the Image Drum Cartridge Problem The toner cartridge is not installed or is empty Solution Install a new toner cartridge See How to Replace the Image Drum_ Cartridge Problem Poor connection between the printer and the image drum cartridge Solution Clean and check image drum contacts inside printer See Cleaning the 4 OKIPAGE 6w 55 KI ans People to People Technology Entire page prints faintly Beller Business Printige Mude Busy Problem The toner cartridge is improperly installed Solution Reinstall toner cartridge See How to Replace the Toner Cartridge Make sure that the sealing tape is removed from the bottom of the toner cartridge the cartridge is seated correctly e the lock lever is pushed all the way forward Problem The toner cartridge is near empty Pages get fainter as toner is used up Solution Install a new toner cartridge See How to Replace the Toner Cartridge Problem The printer darkness is improperly set Solution Adjust the Printer Darkness setting 1 Open the Status Monitor2. 2 Click the Printer Setup tab 3 Click the Printer Menu button 4 Click on the Darkness scrolling menu and adjust the setting Problem The LED array is dirty Solution See Cleaning the LED Array Problem Poor connection between the printer and the image drum cartridge Solution Clean and check image drum contacts inside printer See Cleaning the E 56 OKIPAGE 6w OKI cas People to People Technology Page has gray background Better Business Printing Maile Easy gt bon gt Esse ly gt fake Problem Solution Problem Solution Problem Solution Problem Solution The top cover is not firmly closed Close the cover properly Static electricity generally from dry environments causes toner to stick to background Change papers to a smoother laser bond or use a humidifier The printer darkness is improperly set Adjust the Printer Darkness setting 1 Open the Status Monitor 2 Click the Printer Setup tab 3 Click the Printer Menu button 4 Click on the Darkness scrolling menu and adjust the setting Poor connection between the printer and the image drum cartridge Clean and check image drum contacts inside printer See Cleaning the ta tr i SP ek 1 A tee at at aw a el d OKIPAGE 6w 57 o OKI e y People to People Technology am ANA Page prints all black Problem The image drum cartridge is not properly installed Solution Reinstall the image dr
3. 800 Okidata 1 800 654 3282 OKIPAGE 6w 79 OKI Service and Support Note This information is valid for the United States and Canada Okidata provides these sources for service and support 80 OKIPAGE 6w OKI e ye People to People Technology F TERA Okidata on the Internet Visit the Okidata World Wide Web site at http www okidata com Your link to the Okidata family of products and services e Product information e Dealer information e Customer support e Learn more about Okidata and other OKI companies e Download printer drivers direct e And more OKIPAGE 6w 81 OKI e ye People to People Technology Y AENA Your Local Dealer Okidata s Authorized Service Dealers provide warranty and out of warranty repairs Consult the store where you purchased your printer or call 1 800 OKIDATA 1 800 654 3282 for the location of your nearest Authorized Okidata Service Dealer e Prices and minimum charges may vary e Proof of purchase is required for warranty work Be sure to keep your purchase documents 82 OKIPAGE 6w People to People Technology The Customer Support Center For Customer Support call 1 800 OKIDATA 1 800 654 3282 The Okidata Information System Automated Attendant Recorded information is available 24 hours a day 7 days a week Call for immediate help with e Basic operating procedures e Sales and service referrals dealer locations e Parts and consumable referrals e Produ
4. Features Emulation Parallel Interface Drivers Software Printer Windows based GDI Printer Bi directional IBM Centronics CEN 36 IEEE 1284 Click for technical details on Status Monitor Operator Panel Printer Setup Windows 3 x Windows 95 98 Windows NT 4 0 OKIPAGE 6w 97 OKI 0 People to People Technology S Trem A Parallel Interface Cable Requirements e Cable must be shielded with twisted pair conductors and must be UL and CSA approved e Maximum length 6 feet 1 8 meters e Printer connector 36 pin receptacle e Cable plug 36 pin IEEE 1284 parallel cable 98 OKIPAGE 6w KI People to People Technology PETRA Parallel Interface Pin Assignments Pin No 1 2to9 10 11 12 13 14 15 16 17 18 19 to 30 31 32 33 34 35 36 Signal n Data Strobe Data Bits 1 to 8 n Acknowledge Busy Paper End Select n Auto Feed OV Chassis Ground 5V OV Signal Ground n Input Prime n Fault n Select In Direction to printer to printer from printer from printer from printer from printer to printer from printer to printer from printer to printer Las Function Parallel data sampling strobe Parallel input data Completion of data input or end of functioning During print processing or during alarm End of paper Select state on line Request to change mode not used Signal ground Chassis ground 50 mA max Signal ground Initializing sig
5. Shake the toner cartridge to evenly distribute the toner gt N 4 Peelthe tape off the bottom 5 Insert the new toner cartridge into the image drum OKIPAGE 6w 37 OKI Las People to People Technology 6 When the cartridge is in place push the lock lever forward until it stops 38 OKIPAGE 6w OKI eas Image Drum OKIPAGE 6w 39 OKI Las People to People Technology AAA AFM When to Replace the Image Drum Cartridge When the drum reaches 90 of its life the Status Monitor displays CHANGE DRUM At this point be sure you have a new drum on hand Replace the old drum as soon as the print quality becomes faint or starts to deteriorate or you see the TONER LOW message See How to Replace the Image Drum Cartridge 40 OKIPAGE 6w OKI e ye People to People Technology o Tm JA Image Drum Cartridge Life e The life of an image drum depends on a number of factors including Temperature and humidity The type of paper you use The number of pages per job e The image drum cartridge should last about 1 year Note Image drum life is approximate You do not print the same number of pages each time and environmental conditions and the type of paper you use may vary OKIPAGE 6w 41 OKI e ye People to People Technology F A How to Replace the Image Drum Cartridge 1 Open the cover and remove the used image drum cartridge 2 Unwrap the new Image dru
6. e Si RO pa tap Cp pm ere ie geet et eh Pc Ed o o E o o o e OKIPAGE 6w 71 OKI e ye People to People Technology o in A AN Printer is on but must warm up before a job is printed Problem Power Save mode is set on to conserve energy The fuser must heat up before you can begin printing the next job Solution To eliminate warmup delay change the Power Save setting Al 2 3 4 72 Open the Status Monitor Click the Printer Setup tab Click the Printer Menu button the Option tab appears Under Power Saving select Off then click OK OKIPAGE 6w KI e ye People to People Technology F PETRA Printer indicates it is ready but does not print Problem Configuration error Solutions Check cable connection Make sure the printer is connected to the selected port If more than one printer is available make sure your printer has been selected OKIPAGE 6w 73 KI e ye People to People Technology o Tomo A Top paper edge is dirty after installing image drum Problem Loose toner may have shaken out and gotten on the underside of the image drum Solution Remove the image drum Being careful not to touch the green surface wipe the 74 OKIPAGE 6w OKI uns Printing is garbled Problem Incorrect cable configuration Solution Check the cable configuration and length See Features iin the Specifications section Make sure the cable is not broken See also So
7. not print Incorrect driver is installed Install OKI drivers provided with the printer Also see Hardware Problems Printer s output is below rated speed Much of the printing delay will be caused by your application Complex graphics may take longer to prepare for printing than simple text documents Size of top margin increases with each page printed known as Creeping text The number of lines per page in the software is not equal to the number of lines per page of the printer Many software packages assume 66 lines per page but your printer s default is 60 Adjust the software accordingly or set the Lines per Page in the printer s soft operator panel to equal the lines per page in your software DOS applications such as WordPerfect for DOS do not print from the OKI DOS Print icon 1 Verify that the printer port setting in your application matches the port setting you have assigned to the OKIPAGE 6w 2 In Windows 95 be sure that the Port Settings options are both unchecked a Click Start Settings Printers b Click OKIPAGE 6w c Select Properties from the File menu d Click Port Settings in the Details tab e Make sure both check boxes are empty then exit back out OKIPAGE 6w KI al People to People Technology o Problem The OKIPAGE 6w printer and its software driver have been installed but data is not being fed to the printer Solution If you have a driver for another printer already installed
8. y a gt pan Problem Toner is low Solution Replace the toner cartridge See How to Replace the Toner Cartridge Problem The printer darkness is improperly set Solution Adjust the Printer Darkness setting 1 Open the Status Monitor 2 Click the Printer Setup tab 3 Click the Printer Menu button 4 Click on the Darkness scrolling menu and adjust the setting Problem Paper being used is not meant for laser printers copiers Solution Use smooth high quality paper Check specifications in Selecting Paper Problem The LED array is dirty Solution Clean the LED array See Cleaning the LED Array Problem Poor connection between the printer and the image drum cartridge Solution Clean and check the contacts inside the printer on the left See Cleaning the Problem Incomplete toner fusing caused by using paper exposed to high humidity Solution Change paper stocks OKIPAGE 6w 67 KI das People to People Technology Bold characters and dark lines are smeared Ferter Rucimest rrine Mia ine Problem Toner is low Solution Install a new toner cartridge See How to Replace the Toner Cartridge Problem Poor connection between the printer and the image drum cartridge Solution Clean and check the contacts inside the printer on the left See Cleaning the E Problem Incomplete toner fusing caused by using paper exposed to high humidity Solution Change paper stocks 68 OKIPAGE 6w KI tas Pe
9. 10 to 32 C 32 to 109 4 F 0 to 43 C 14 to 109 4 F 10 to 43 C 20 to 80 10 to 90 10 to 90 OKIPAGE 6w 103 OKI Las People to People Technology AA ASTM Power AC 120 V 6 15 230 240 V 10 Frequency 50 60 HZ 2 Power Consumption Power Save Mode Idle Typical operation 100 Duty Power Cord 120 V 230 240 V Ready indicator 1 amber LED Power Conservation 5 watts or less 30 watts or less 100 watts or less 450 watts maximum 70 inches 1 8mm detachable US type 70 inches 1 8mm detachable German type EPA Energy Star compliant 104 OKIPAGE 6w OKI one People to People Technology AR Physical Characteristics Width 12 8 Depth 8 0 Height 6 7 Weight 8 4 lbs with consumables OKIPAGE 6w 105 OKI People to People Technology ES ANA Agency Approvals 120 V FCC Class B UL 1950 B3 CSA 950 D3 OSHA AMES EPA Energy Star 240V FCC Class A VDE 0805 BS 7002 OSHA AMES EPA Energy Star 106 OKIPAGE 6w KI o e People to People Technology AA gt AR Index Basis WIG Mii aiii lia laa ae laa 15 Bidirectional Cable A A ao alfa aa dad 94 Blistering sic AAA iaa 17 BrIghINESS ii ias 16 Clearing Paper Jams ooocccccnnoccccnonoccccnnnoncncnnnoncnc nano nn nr canon rre rene rra 48 CUMMING REEE AE EA A AAA A A A T E A ainia 23 CUTOUTS sieri cheeks eid ett eced eee setas tanedaga ada 18 FOME ecceri ites headed tvncheet el
10. 7 Peru Phone 511 222 1818 Fax 511 221 5404 OKIPAGE 6w Mexico Oki Data de Mexico S A de C V Av Insurgentes 1700 7 Piso Col Florida 01030 Phone 525 661 6860 Fax 525 661 5861 Chile Teknos Comunicaciones Santa Elena 2222 Santiago Chile Phone 56 2 555 5530 Fax 56 2 550 2399 Venezuela Intercal Servicios C A RIF J 30406985 5 3a Transveral de Los Ruices Norte Edificio Canada PB Local Calle Caracas Venezuela Phone Fax 582 232 2290 OKI Supplies E ttt fo a a o et ei eh OKIPAGE 6w 89 OKI e ye People to People Technology Y AA Ordering Supplies e See your Authorized Okidata Dealer to buy genuine OKI supplies and spare parts e For the Authorized Dealer nearest you call 1 800 OKIDATA 1 800 654 3282 U S and Canada only Have your zip code ready for our Customer Support Representatives e Order toll free by phone at 1 800 OKIDATA 1 800 654 3282 U S and Canada only using VISA MasterCard or American Express 90 OKIPAGE 6w OKI ope People to People Technology F TA Using OKI Supplies We recommend that you use genuine OKI consumable products in your page printer Okidata s microfine spherical toner gives you the best print quality OKI e ye People to People Technology F AA Toner Cartridge Ordering Information Note We recommend that you use genuine OKI consumable products in your printer Part Number 52111701 Life Up
11. OKI Las People to People Technology a OKIPAGE 6w User s Manual 59287401 OKIPAGE 6w 1 OKI oe People to People Technology To ARS 2 OKIPAGE 6w KI o e People to People Technology AA ASTM Contents OKIPAGE 6w 3 O 0 People to People Technology M F 4 OKIPAGE 6w KI Pp People to People Technology OKIPAGE 6w 5 OKI OKIPAGE 6w User s Manual Specifications 6 OKIPAGE 6w OKI ev People to People Technology AR Introduction The OKIPAGE 6w Front View OKIPAGE 6w 7 OKI e ye People to People Technology o Tm JA How LED Technology Works LED vs Laser Technology The light source e Conventional laser printers use a laser beam which is moved across the image drum by a series of lenses and spinning mirrors e Okidata s LED technology uses a fixed array of light emitting diodes mounted on a flat strip that doesn t move Advantages of LED technology Advantage Due to Dramatic reduction in the size and weight of Elimination of moving parts of the the printer light source Less wear on the mechanism Fewer moving parts Greater consistency in dot placement Fixed LED array Crisp type resolution Elimination of edge distortion inherent in moving optics Higher reliability Significantly fewer parts 8 OKIPAGE 6w OKI Las People to People Technology The Electrophotographic Process The electrophotographic t
12. Other types of paper measure weigh differently For example 45 Ib cover stock is approximately equivalent to 32 Ib bond paper OKIPAGE 6w 15 KI e ye People to People Technology Y AA Brightness Brightness is e The amount of light reflected off of the page e Measured on a scale of 1 to 100 copier paper has a brightness of about 84 Many catalogs list brightness values for paper but your eye is generally the best judge Brighter paper increases contrast with the image text and graphics e Look crisper e Reproduce better Paper that isn t as bright gives a softer effect and can be easier to read for long documents 16 OKIPAGE 6w KI o e People to People Technology AA ASTM Coated Papers Coated papers can produce exceptional results Important Use only coated paper designed for laser printers or copiers Coated papers not meant for laser printers or copier may blister Warning Some coatings particularly colored coatings added separately can damage your printer with repeated use OKIPAGE 6w 17 OKI one Cutouts and Perforations Cutouts are pages with some portion removed including binder holes Avoid printing on paper with cutouts depending on their size and location cutouts can cause paper size errors A few Rules of Thumb e Cutouts should be no bigger than 0 375 9 52 mm in diameter e Do not print within 0 2 5 1 mm of a cutout or perforation e Cutouts and perforations should
13. anted for a period of five 5 years from date of purchase This Limited Warranty extends to the original purchaser only To make a request or claim for service under this Limited Warranty the original purchaser must return the Oki Data Product to Oki Data or an authorized Oki Data service center within the country purchased The purchaser returning the product for repair must pay for all transportation charges to the repair center A written receipt for the Product showing the date of purchase dealer s name and both the model and serial numbers of the Oki Data Product must accompany any request or claim for work to be performed under this Limited Warranty This shall not apply if the Product has been damaged due to abuse misuse misapplication accident or as a result of service or modification by any other than an authorized Oki Data service center THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE ON THE FACE HEREOF AND DESCRIBED ABOVE NO WARRANTIES EXPRESS OR APPLIED INCLUDING BUT NOT LIMITED TO ANY PARTICULAR PURPOSE SHALL EXTEND BEYOND THE RESPECTIVE WARRANTY PERIOD ABOVE OF ONE 1 YEAR 86 OKIPAGE 6w KI Las People to People Technology am Overnight Exchange United States amp Canada only If you choose to use our Overnight Exchange service call 1 800 OKIDATA 1 800 654 3282 our trained personnel will try to solve your problem over the phone If they determine that your printer hardware is defective an exchange pri
14. be clean and free of burrs Printing 0 2 min 18 OKIPAGE 6w OKI e ye People to People Technology o AA Letterhead and Preprinted Forms Important Ink used on letterheads and preprinted forms must withstand temperatures up to 392 F 200 C for 0 1 second e When you order letterhead or preprinted forms be sure to tell your dealer that the paper will be used in an LED page printer e Some inks melt during the fusing process this can damage your printer OKIPAGE 6w 19 OKI e ye People to People Technology o Tm JA Finishes Smooth vs Textured Paper e In general the smoother the paper the more precise and durable the print e An uneven surface makes it harder to place and fuse the toner dots to the page e The ream label usually tells you if the product is textured Look for words like gt Laid gt Wove gt Linen finish e Many textured papers will work well in your printer Results can vary try before you buy in quantity e For better performance look for textured papers with a laser finish e Embossed paper to avoid problems do not print near the embossed areas of the page 20 OKIPAGE 6w KI e ye People to People Technology F AENA Opacity e Determines how much print shows through from one side of the paper to the other e Is more important for multi page documents Opaque paper generally lets very little light pass through it Your eye is generally the best j
15. ce organization Call 1 800 OKIDATA 1 800 654 3282 for authorized service locations OKIPAGE 6w 87 People to People Technology Regional Service For warranty and out of warranty repairs on all OKI products e First call 1 800 OKIDATA 800 654 3282 U S and Canada only to obtain a return authorization number before shipping your printer to a service depot LaS e Follow the repacking instructions on the original box If you do not have the original box make sure you mention this to the representative when calling for return authorization e For out of warranty repairs allow up to 30 days for round trip shipping and repair Okidata Service Centers United States Okidata 2020 Bishops Gate Blvd Mt Laurel NJ 08054 Phone 800 654 3282 U S 609 222 5276 Latin America Fax 609 222 5247 U S Fax 609 222 5260 Latin America Argentina Megatech Lavalle 1524 1048 Buenos Aires Argentina Phone Fax 541 371 4123 Touch Tone required Colombia Impact Calle 93 Bis No 19 50 Ofic 103 105 Bogota Colombia Phone 571 616 1385 Fax 571 616 1386 88 Canada Okidata 2735 Matheson Blvd East Unit 1 Mississauga Ontario Canada L4W 4M8 Phone 800 654 3282 Fax 905 238 4427 Brazil Oki Data do Brasil Ltda Av Leonardo da Vinci 1178 1182 Jabaquara Sao Paulo Brazil Phone 55 11 5011 1518 Fax 55 11 5012 0267 Peru Teknos Comunicaciones Los Sauces 325 San Isidro Lima 2
16. ct information Customer Support Representatives e Support and representatives are available 24 hours a day 7 days a week e Call from a telephone close to your printer so you can refer to it during the conversation e Customer Support Representatives are trained on all current OKI products They can answer your questions about gt Installation of your OKI printer Determination of printer issues that require service Availability and installation of printer drivers Consumer relations CSRs are not trained to provide assistance with the use of commercial software packages Please check your software user s manual for times and availability of support Lilie OKIPAGE 6w 83 OKI tas Faxable Facts Get information by fax through Okidata s Faxable Facts an online document retrieval system accessible by calling 1 800 654 6651 Get instant information on e Product data brochures e User tips e Product part numbers and pricing USA and Canada e Accessories options and consumables part numbers and pricing USA and Canada 84 OKIPAGE 6w OKI e People to People Technology am AA Limited Warranty United States and Canada Okidata division of Oki America Inc Okidata warrants this printer to be free from defect in material and workmanship and will remedy any such defect according to the terms of this Limited Warranty Okidata will repair or at its option replace at no charge any defective component s of the P
17. d sighed hinds E AAAS 19 BUS OR anneni NAO 8 19 DT i eta ae tae ate PRA TA RR Ra eae Pec es ce 8 Limited WA TY 0 iii di A A iba 85 86 Loading Paid iio 28 Manual Food iii A A A 31 Moisture nee eee eee 23 Opa O 21 A neh dra A ene 13 14 17 18 19 21 22 23 PONU O NN 15 CharacteriStiCS ooocccccccococonncononnnncnonoorncennononononnnronnnnonanonarnnnnnon 14 15 16 17 18 20 21 22 23 COLO iria ai A di 17 A O 15 A treater Peer errr eet rar rer ope eter ra nee a ADA di A ri na pet rea 20 letterhead paisana nadie ii ia 19 STONN A de nvasdm nanan to mnatads 23 Paper Feeding Problema istassmasisasassadasseabadasiabaisresaosasda EAEE andado aus dora a ainda cauda a datadas 49 Perforations assess sssisaasssunssiassadani do desasalS Seda lal dadas a 18 A A A 102 Printers LED 2 veut lates RS NS 8 9 Rag COM daa 22 Rear FOC E A 29 OKIPAGE 6w 107 OKI oe People to People Technology Prom AA Showthrough 8 Sete eee 21 Software Problems eiii smacteneead A 78 latloneny a ted ead eed 19 Temperaluie ques irei iaia 23 Top edge appears GURY aa ones tes rain inicia 74 WV GANDY 228 seed isa a MR A E AA Mange te ds 8 VA fo jo pul Peirano id A A da 22 108 OKIPAGE 6w
18. dge Replace the toner cartridge when you see the TONER LOW message displayed on your screen You can continue printing until print quality deteriorates but you should replace it as soon as possible to maintain high print quality OKIPAGE 6w 35 KI ope People to People Technology ESS AN Toner Cartridge Life e How long your toner cartridge lasts depends on the print density the percentage of the page that prints black e A typical letter has 3 to 5 print density graphics usually have higher density Higher print density means toner is used up faster e At 5 print density a toner cartridge will print an average of 1 000 pages Remember this is only an average actual results may vary e The first toner cartridge in your new printer has to fill the drum reservoir and saturate the developing roller with toner It normally produces fewer pages depending on the average density of pages you print Note We recommend that you use genuine Okidata consumable products in your OKIPAGE 6w page printer Okidata s microfine spherical toner gives you the best print quality 36 OKIPAGE 6w OKI e ye People to People Technology F TERA How to Replace the Toner Cartridge 1 Open the cover and remove the used toner cartridge Be careful not to get toner powder on your hands or clothes use only cold water to remove any spills hot water will fuse the toner making it much harder to remove 3
19. drum cartridge Solution Clean and check the contacts inside the printer on the left See Cleaning the Problem The printer darkness is improperly set Solution Adjust the Printer Darkness setting 2 Open the Status Monitor 3 Click the Printer Setup tab 4 Click the Printer Menu button 5 Click on the Darkness scrolling menu and adjust the setting Problem Incomplete toner fusing caused by using paper exposed to high humidity Solutions Change paper stocks OKIPAGE 6w 65 OKI Las People to People Technology Print is smeared or blotched Ferter Aines rin Me imo Problem The paper rollers are dirty toner dropped inside the printer Solution Generate a Cleaning Page See Using A Cleaning Page Problem The LED array is dirty Solution Clean the LED array See Cleaning the LED Array Problem Poor connection between the printer and the image drum cartridge Solution Clean and check the contacts inside the printer on the left See Cleaning the Problem Incomplete toner fusing caused by using paper exposed to high humidity Solution Change paper stocks Check paper storage environment or use a dehumidifier See Storing Paper Problem Image drum problem Solution Contact your service representative See Service and Support 66 OKIPAGE 6w KI ns People to People Technology Printed page is light or blurred Bother Business Printing Made Easy TETE de tyan qua es a LR
20. echnology used in OKI digital LED printers and plain paper facsimile machines is almost identical to that employed in most toner based copying machines LED Printer Focusing Lenses e e x e e Charging The first step is depositing a uniform electrical charge over the image drum e Exposure Next the drum is exposed to light to create a latent image on its surface The light source is the LED array which uses 2 560 light emitting diodes at 300 to the inch to produce its images The latent image retains much of the charge applied to the drum s surface during charging The segments of the photoreceptor drum that correspond to the non image areas have a reduced electrical change e Developing In the development cycle charged toner is attracted to the latent image by static electricity making the image visible e Transfer The paper is brought into contact with the photoreceptor drum transferring the toner image to the paper The transfer process applies a charge through the paper so the toner particles adhere to the paper rather than to the drum e Fusing heat and pressure fuses the toner to the paper to produce the final product Okidata s proprietary advanced LED technology with fewer moving parts assures built in quality and reliability Okidata backs every LED technology unit with a 5 year printhead limited warranty OKIPAGE 6w 9 OKI People to People Technology ii EOSS AN The OKIPAGE 6w Front Vie
21. f you see faded vertical areas or light printing down a page 1 Open the printer cover 2 Wipe the LED array gently with a clean soft cloth with a small amount of rubbing alcohol on it or use the cleaning pad that came with your toner cartridge ers Pa oon PER lane 2 iat x Kin 3 3 Close the printer cover firmly 46 OKIPAGE 6w OKI Problem Seas OKIPAGE 6w 47 OKI ope People to People Technology F TERA Clearing Paper Jams To clear a paper jam 1 Open the printer cover 2 Lift out the image drum be careful not to touch the shiny green drum surface and remove the jammed page Note If you are unable to correct the problem and the paper continues to jam call for service 48 OKIPAGE 6w OKI ope People to People Technology a y A Paper Feeding Problem If the paper skews or does not feed straight 1 Adjust the left hand paper guide 3 Adjust the right hand paper guide against the paper 4 Lift the paper from the tray slightly then place the paper back into the tray OKIPAGE 6w 49 OKI ope People to People Technology P TERA Blank sheets are printed O O Eine unirse Frinling Marke tary a TRAIR E 50 OKIPAGE 6w OKI People to People Technology Geller Busicesa Printing Mirth Lamp PIM Lsiness Priminp Maile tree OKIPAGE 6w as 51 People to People Technology
22. ftware Problems OKIPAGE 6w 75 KI o e People to People Technology AA ASTM Rebooting computer causes printer freeze or error Problem Starting the computer while the printer is on can cause a communication error Solution Turn the printer off before restarting the computer 76 OKIPAGE 6w OKI tas People to People Technology Prim AA Printer emits odors when printing Problem Odors are given off by forms or adhesives passing through the hot fusing unit They are not produced by the printer Solution Make sure the forms you use can withstand heating provide adequate OKIPAGE 6w 17 OKI ca People to People Technology Software Problems Problem Solution Problem Solution Problem Solution Problem Solution Problem Solution 78 A communications problem is indicated on the Status Monitor 1 Verify that the printer is powered on 2 Verify that the computer s printer port supports bi directional communications and conforms to the IEEE 1284 standard The printer must be connected directly to this port no switching device external print buffer device scanning device etc can be attached to this port 3 Check the cable attaching the computer s bi directional port to the printer it must conform to IEEE 1284 standards 4 Do not connect the printer to a network Note A Bi directional Cabletis available through Okidata Printing is garbled or the printer does
23. idge Problem Toner is low and does not distribute properly Solution Remove the toner cartridge and gently shake it side to side over a trash Be careful not to get toner powder on your hands or clothes use only cold water to remove any spills hot water will fuse the toner making it much harder to remove Problem The printer darkness is improperly set Solution Adjust the Printer Darkness setting 1 Open the Status Monitor 2 Click the Printer Setup tab 3 Click the Printer Menu button 4 Click on the Darkness scrolling menu and adjust the setting Problem Image drum is worn out Solution Check the drum and replace it if necessary See How to Replace the Image Problem LED array is dirty Solution Clean the LED array See Cleaning the LED Array OKIPAGE 6w 61 KI 0 People to People Technology S PETRA Problem Solution Problem Solution Problem Solution 62 Poor connection between the printer and the image drum io Printing borders or backgrounds on a number of pages can deplete toner in those areas of the drum cartridge Print several pages of plain text to help redistribute toner OKIPAGE 6w KI das People to People Technology Vertical black lines appear on page Problem LED array may be dirty Solution Clean LED array See Cleaning the LED Array Problem Poor connection between the printer and the image drum cartridge Solution Clean and chec
24. k the contacts inside the printer on the left See Cleaning the E Problem Toner may be low Solution Replace the toner cartridge See How to Replace the Toner Cartridge Problem Image drum may be damaged Solution Replace the image drum See How to Replace the Image Drum Cartridge Problem Hardware problem Solution Contact your service representative See Service and Support N Loo mm OKIPAGE 6w 63 KI das People to People Technology Print is faded following installation Bedier Busines Printing Mude Easy Problem The toner cartridge is not correctly installed Solution Reinstall toner cartridge See How to Replace the Toner Cartridge Problem Poor connection between the printer and the image drum cartridge Solution Clean and check the contacts inside the printer on the left See Cleaning the Problem The printer darkness is improperly set Solution Adjust the Printer Darkness setting 1 Open the Status Monitor 2 Click the Printer Setup tab 3 Click the Printer Menu button 4 Click on the Darkness scrolling menu and adjust the setting 64 OKIPAGE 6w KI ans People to People Technology Print is fuzzy Better Business Printing Made Easy Problem The printer cover is not closed properly Solution Close the cover firmly Problem The LED array is dirty Solution Clean LED array See Cleaning the LED Array Problem Poor connection between the printer and the image
25. m cartridge and remove the protective sheet 3 Insert the new image drum cartridge and press it down 5 Install a new toner cartridge 42 OKIPAGE 6w OKI 0 People to People Technology S Trem A 6 Reset the Drum Count y Open the Status Monitor Click Printer Setup tab Click on Printer Menu button Click the Maintenance tab Click on the Drum Counter Reset button Lived OKIPAGE 6w 43 KI e ye People to People Technology o in A AN Using A Cleaning Page e Removes residual impurities from printing surfaces e Reduces problems such as repeating marks blotching and shading To generate a Cleaning Page Insert a clean sheet of paper in the manual feed slot Open the Status Monitor Click the Printer Setup Tab Click on the Printer Menu button Click the Maintenance tab PO oO NS Click Cleaning button 44 OKIPAGE 6w OKI e ye People to People Technology F AA Cleaning the Image Drum Contacts 1 Open the printer and remove the image drum cartridge Be careful not to touch the green drum surface 2 Use rubbing alcohol on a clean cloth to wipe the 4 copper contacts inside the printer on the left 3 Make sure the contacts stick out enough to make contact with the image drum OKIPAGE 6w 45 OKI e ye People to People Technology F TEA Cleaning the LED Array Clean the LED array e Whenever you install a new toner cartridge e I
26. nal Alarm or end of paper Signal ground not used High level 3 3kohm Request to change mode OKIPAGE 6w 99 OKI 0 People to People Technology S A Consumables Toner Cartridge Type 6 Part Number 52111701 Life 1 5K page life at 5 print density internal recycling system reduces toner waste Image Drum Type 6 Part Number 40709901 Life Upto 10 000 sheets for continuous printing Up to 8 000 sheets with 3 pages per job 100 OKIPAGE 6w KI one People to People Technology AAA ARA Paper Handling Paper Input Auto Feed 100 sheets 20 lb paper Manual Single sheet Universal manual feed Paper Output Exit Bin 30 sheets face up 20 Ib paper Paper Weight Auto Feed 16 28 lb Manual Feeder 16 32 lb Paper Sizes Auto Feed Letter Executive A4 A5 B5 A6 Legal 13 Legal 14 User Defined Manual Feed Letter Executive A4 A5 B5 A6 Legal 14 Legal 13 COM 9 User Defined Envelopes COM 10 Monarch DL C5 OKIPAGE 6w 101 OKI oe People to People Technology AR Print Area Minimum Margin Top Bottom Left and Right 0 17 inch 4 3 mm 50 dots at 600 dpi 102 OKIPAGE 6w OKI O 0 People to People Technology S ANA Environmental Noise Level Operating Standby 48 dBa 38 dBa Power Save Mode background Temperature Operating Power off Storage Humidity Operating Power off Storage 50 to 89 6 F
27. nter will be shipped to you via air express Have your credit card available as our representative will be asking for this information You will receive the exchange printer the next business day or no later than the second business day Return the original printer to Okidata by using the same packaging materials you received with the exchange printer The printer to be returned must be made available for pickup by Okidata s representative within 2 business days of your receipt of the exchange printer failure to do so may result in your being charged the full price of the exchange unit Before you ship the printer remove the image drum and toner cartridge to prevent damage to the printer during shipment failure to do so may result in a fee for cleaning repairs which will be charged to your account When Overnight Exchange is used the returned machine becomes the property of Okidata Exchange machines may be new or repaired at the option of Okidata the exchange machine becomes the property of the customer when the returned machine has been picked up by Okidata s designated carrier The exchange printer will be warranted for thirty 30 days or the remaining warranty period of the returned printer whichever is longer Overnight Exchange of the printer for a printhead failure is limited to one year from date of purchase For the remaining printhead warranty period replacement will be at an authorized service center or authorized third party servi
28. o the right Note Insert letterhead stationery with the top nosed down into the feeder and facing the paper tray 3 Adjust the right paper guide to fit against the paper A 4 Lift the paper for the feeder slightly then let it drop back down into the feeder L OKIPAGE 6w 29 OKI People to People Technology 30 OKIPAGE 6w People to People Technology P Manual Feed Individual sheets of print media can be manually fed from the front of the printer This is handy for printing e Individual letters on letterhead stationery e Legal and odd size paper To load manual feed paper 1 Adjust the manual feed guides 2 Insert the print media sheet OKIPAGE 6w 31 OKI oe People to People Technology 3 Send the print job Notes Insert letterhead stationery face up with the top of the page nosed into the printer Insert envelopes with the flap facing down and to the left 32 OKIPAGE 6w OKI ope People to People Technology F ANA Insert transparencies with the side to be printed facing up Insert sheets of adhesive labels face up Caution Use only full sheets labels must cover the entire carrier sheet no part of the carrier sheet or adhesive can be exposed to any part of the printer OKIPAGE 6w 33 OKI Toner Cartridge 34 OKIPAGE 6w OKI 0 People to People Technology S TERA When to Replace the Toner Cartri
29. ople to People Technology Print is darker than usual Better dusiness Printing Made Easy Problem The printer darkness is improperly set Solution Adjust the Printer Darkness setting 1 Open the Status Monitor 2 Click the Printer Setup tab 3 Click the Printer Menu button 4 Click on the Darkness scrolling menu and adjust the setting Problem Poor connection between the printer and the image drum cartridge Solution Clean and check the contacts inside the printer on the left See Cleaning the a Se St a a a O a a a L n gt l Problem Incomplete toner fusing caused by using paper exposed to high humidity Solution Change paper stocks OKIPAGE 6w 69 KI ans People to People Technology Pages curl excessively ness Printing Made Easy Problem Printing on the wrong side of the paper Solution Remove the paper turn it over and reinsert it in the paper feeder The side to be printed must face the paper feeder check the paper wrapper for an arrow or other indicator of the print side Problem Moisture in the paper Improper storage of the paper Solution Avoid storing paper in areas exposed to excessive temperature changes and or Problem Fuser temperature is too high Solution Contact your service representative See Service and Support 70 OKIPAGE 6w O OKI e Hardware Problems Printer is on but must warm up before a job is printed i 1 Lessons e Sia ri a
30. over the print area Do use envelopes no heavier than 28 Ib Envelope Don ts 24 Don t use envelopes with self sealing flaps Don t use envelopes with a v flap Don t use envelopes with windows or metal clasps OKIPAGE 6w People to People Technology F Printing Envelopes 1 Adjust the paper guides Set envelope size and landscape orientation in your software Enter the address then print through your software OKIPAGE 6w 25 KI ope People to People Technology o Tm JA Transparencies and Adhesive Labels Use the front feeder to feed transparencies and label sheets manually one at a time Choosing Transparencies and Adhesive Labels Use transparencies and labels that are specifically made for laser printers or photocopiers Important Transparencies and adhesive labels and their carriers must be able to withstand a temperature of 392 F 200 C for 0 1 second Caution Labels should cover the entire carrier sheet carrier and adhesive must not be exposed to any part of the printer 26 OKIPAGE 6w OKI Maintenance gt A OKIPAGE 6w 27 People to People Technology AA Loading Paper OKI oe rt i ah 28 OKIPAGE 6w KI o e People to People Technology AA ASTM Rear Feed The paper feeder holds up to 100 sheets of 20 Ib paper To load rear feed paper 1 Adjust the left paper guide then make sure the right paper guide is as far as it will go t
31. rinter for one 1 year from the date of purchase except for the printhead LED imaging array which is warranted for a period of five 5 years from date of purchase This Limited Warranty extends to the original purchaser only This Limited Warranty does not extend to consumable items To make a request or claim for service under this Limited Warranty the original purchaser has the option to implement the overnight exchange procedure U S and Canada only see Overnight Exchange Or the purchaser can return the Okidata product shipping prepaid in the original shipping container or equivalent to Okidata or an authorized Okidata service center and assume the risk of loss or damage in transit A written receipt for the product showing the date of purchase dealer s name and both the model and serial numbers of the OKI printer must accompany any request or claim for work to be performed under this Limited Warranty This Limited Warranty shall not apply if the product has been damaged due to abuse misuse misapplication accident or as a result of service or modification by any other than an authorized Okidata service center THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE ON THE FACE HEREOF AND DESCRIBED ABOVE NO WARRANTIES WHETHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO ANY PARTICULAR PURPOSE SHALL EXTEND BEYOND THE RESPECTIVE WARRANTY PERIOD DESCRIBED ABOVE Some states do not allow limitations on how long an implied warranty la
32. sts so the above limitation may not apply to you Okidata SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LOSS ARISING FROM THE USE OF THIS PRODUCT Some states do not allow the exclusion or limitation of incidental or consequential damages so the above exclusion may not apply to you Additional information on obtaining service under this Limited Warranty is available by contacting the OKI dealer from whom the product was purchased by contacting Okidata directly at 1 800 This Limited Warranty applies to this OKI printer However the procedure for obtaining service may vary outside the continental United States Contact your OKI dealer for such warranty service information This warranty gives you specific legal rights and you may also have other rights that vary from state to state OKIPAGE 6w 85 KI o e People to People Technology AA ANN Limited Warranty Latin America Oki Data warrants this printer hereinafter Product to be free in defect in material and workmanship and will remedy any such defect according to the terms of this Limited Warranty This Limited Warranty does not extend to consumable items including but not limited to ribbons toner cartridges fuses etc Oki Data will repair or at its option replace at no charge any defective component s of the printer for one 1 year from the date of purchase except for the printhead LED imaging array which is warr
33. to 1500 pages Price 28 50 suggested U S list price Price subject to change without notice This OKI toner cartridge is subject to a 90 day warranty 92 OKIPAGE 6w OKI das People to People Technology e ARS Image Drum Ordering Information Part Number 40709901 Life 1 year Price 125 00 suggested U S list price Price subject to change without notice See Ordering Supplies OKIPAGE 6w 93 OKI e ye People to People Technology o PETRA Bi directional Cable Ordering Information The printer software requires a bi directional parallel printer cable in order to work properly Okidata has tested and approved the following cable for use with the printer Part Number 70000803 Price 17 00 suggested U S list price Price subject to change without notice 94 OKIPAGE 6w OKI Specifications asl p a a a Ea OKIPAGE 6w 95 OKI ope People to People Technology F ii OOO A Imaging and Performance Imaging Method Light Emitting Diode Fusing Method Heat Fusion Development Single component non magnetic dry development Resolution 300 dots per inch dpi Engine Speed 6 pages per minute Warm up Time 40 seconds Monthly Duty Cycle 800 pages month Mean Time Between Failures 5 700 power on hours at 2 3 duty Mean Pages Between Failures 24 000 sheets Mean Time To Repair 20 minutes or less 96 OKIPAGE 6w OKI O 0 People to People Technology 5 Trem A
34. udge OKIPAGE 6w 21 OKI e ye People to People Technology F AA Paper Content Ideally paper should be made from 100 wood pulp However most papers have some cotton or rag content Note Paper with high cotton content unless designed for laser printers generally does not print well because the surface is too rough 22 OKIPAGE 6w KI o e People to People Technology AA gt AR Storing Paper Do store paper e Ina dry place e Lying flat otherwise it may develop a curl and cause paper jams e Away from sunlight sunlight may discolor your paper e Away from moisture moisture can cause printing problems such as blurring and areas that do not print e Away from excessive temperatures and rapid temperature changes Some don ts e Don t open the paper package until you are ready to use it e Don t store your paper on the floor or next to an outside wall OKIPAGE 6w 23 KI ans People to People Technology Prim AA Envelopes e Use the front feeder to feed envelopes manually one at a time e Use rear output e Maximum weight 28 Ibs 105 g m2 The printer accepts these envelope sizes COM 9 3 875 X 8 875 COM 10 4 1 8 X 9 1 2 Monarch 3 7 8 X 7 1 2 DL 110 mm X 220 mm C5 162 mm X 229 mm Envelope Do s Do use envelopes with a smooth even surface See Selecting Paper Do use envelopes with seams down the sides and a squared off flap that does not extend
35. um cartridge See How to Replace the Image Drum Problem Poor connection between printer and image drum cartridge Solution Clean and check image drum contacts inside printer See Cleaning the Problem Hardware problem Solution Contact your service representative See Service and Support 58 OKIPAGE 6w People to People Technology KI ans Page has repetitive marks Retr iusiness Printiny Marle Easy Problem Dirt on image drum Solution Generate a Cleaning Page See Using A Cleaning Page Problem Image drum cartridge is damaged This causes repetitive marks due to surface nicks and scratches Solution Install a new image drum cartridge See How to Replace the Image Drum OKIPAGE 6w 59 KI das People to People Technology An oblong area of faint print appears on each page Better Business Printing Mile Ee Problem Dropout caused by using paper exposed to high humidity Solutions Change paper stocks Problem Toner is low Solution Replace toner cartridge See How to Replace the Toner Cartridge Problem Poor connection between the printer and the image drum cartridge Solution Clean and check image drum contacts inside printer See Cleaning the 60 OKIPAGE 6w People to People Technology Vertical white streaking or faint areas on page Better Mi sines Printing Mile E my Problem Toner cartridge is not installed properly Solution Howto Replace the Toner Cartr
36. w Paper exit Power switch N Paper feeder extender N bo AA Paper feeder Power status light Manual feed slot OKIPAGE 6w cas OKI das People to People Technology TT AR The OKIPAGE 6w Rear View OKIPAGE 6w 11 OKI one The OKIPAGE 6w Inside View LED array Image drum cartridge with toner 12 OKIPAGE 6w KI e ye People to People Technology o AR Paper and Media Paper is the most important factor affecting print quality If you are not getting the printing results you would like check Print Quality Problems to determine if your printer needs cleaning replacement of supplies or repair Then take a closer look at the paper you are using KI one Selecting Paper e For best results choose paper made for laser printers or copiers e Page printers and laser printers require smooth moisture controlled paper of the proper basis weight click on the topics below for details e The wrong paper can reduce print quality and may cause damage with extended use e Always try before you buy Ask for samples before you buy in bulk 14 OKIPAGE 6w KI o e People to People Technology AA gt AR Basis Weight Bond Paper For bond paper basis weight is the weight of 1 ream 500 sheets of 17 x 22 paper e Automatic feed use 16 lb to 24 lb bond do not use automatic feed for bond paper over 24 Ib e Manual feed use 16 Ib to 32 lb bond Cover stock
37. which controls the parallel port it is interfering with the OKIPAGE 6w driver Remove or disable the other printer driver software contact the manufacturer of the other printer if you need instructions on removing disabling their software Problem Initialization Error appears on the Status Monitor Solution Make sure the printer is powered on and or that the bi directional cable is properly connected then click RETRY Problem Text is printing in a very small size Solution You have selected a system font system fonts will not print correctly Switch to a True Type font Problem Printer output such as the number of copies does not match the settings you have made in the Status Monitor Solution Individual settings made in your software application will override the settings in the Status Monitor Change the settings in your software application Problem You deleted a print job and the OKIPAGE 6w will not print any subsequent jobs Solution Some applications will not pass the delete cancel information to the OKIPAGE 6w software To remove such incomplete jobs from the OKIPAGE 6w print queue restart Windows Problem The Status Monitor displays a non correctable error printer icon flashing between red and yellow Solution 1 Enter Print Manager and delete any print jobs 2 Close the Status Monitor 3 Power the printer off and on 4 Reboot Windows If you still experience a non correctable error call 1
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