Toshiba Canvio AeroMobile FAQ
Contents
1. happens during the middle of playback first make sure the Wi Fi signal is good between your mobile device and Canvio AeroMobile Weak Wi Fi signal will affect playback c Some video may be encoded with high bit rate The recommended video streaming bit rate is 6 5Mbps What is Bridge mode a Canvio AeroMobile can connect to Wi Fi routers to provide Internet access to mobile phones tablets computers etc When Internet access is provided to devices connected to Canvio AeroMobile this is called Bridge Mode How to setup bridge mode How to surf Internet through Canvio AeroMobile lt Please refer to the User Manual for instructions What devices can connect to Canvio AeroMobile You can connect your Wi Fi enabled computers Mac and Windows iOS devices iPhone and iPad and Android devices smartphones and tablets to Canvio AeroMobile How can I access the Canvio AeroMobile setting from my computer Connect your computer to the Canvio AeroMobile via Wi Fi connection first Then open any Internet browser and enter http 10 10 10 254 or http wirelessssd to access the Canvio AeroMobile Why Wi Fi speed is slow a Please ensure you have a strong Wi Fi signal on your iOS or Android device If signal is weak Wi Fi speed will be affect Please move the devices closer to each other to ensure strong Wi Fi signal Toshiba Canvio AeroMobile FAQ b Please check if there are many users accessing the Can2. Toshiba Canvio AeroMobile FAQ Cannot power on Canvio AeroMobile when pressing power button a Please be sure you press and hold the power button for 2 seconds b If you press and hold the power button for 2 seconds and you see orange LED blinking that means the battery is low Please charge the device using the included AC adapter c Make sure Canvio AeroMobile is not connected to the computer via USB cable If Canvio AeroMobile is connected to a computer via USB cable you cannot power on Canvio AeroMobile because it is in DAS mode If SSD white color LED is lit the Canvio AeroMobile is in DAS mode Reset function does not work after pressing reset button a Please ensure you press and hold the reset button for at least 5 seconds b After press and hold the reset button for 5 seconds you will see the battery LED blinking This means Canvio AeroMobile s system is resetting and restarting Can I use DAS mode and Wi Fi mode at the same time a No You can only use in either DAS mode or Wi Fi mode Can charge Canvio AeroMobile using computer s USB port in case of the original AC adapter is lost a You can charge Canvio AeroMobile thru computer s USB port only in WiFi Mode Canvio AeroMobile does not charge in DAS mode when plugged into a computer s USB port Can I charge Canvio AeroMobile using power bank or USB battery pack in case of the original AC adapter is lost a Yes You can charge using power bank or USB
3. Wi Fi connection is weak what will happen a If the Wi Fi connection between Canvio AeroMobile and mobile device is weak in some cases Wi Fi connection is disconnected and connected to other Wi Fi device automatically Please keep a good Wi Fi connection Is RAW picture data supported RAW picture data backup is available from firmware 2 000 200 It allows backing up of RAW pictures from the SD Card to Canvio AeroMobile using the Backup SD Card function However viewing of RAW pictures is not supported
4. battery pack when Canvio AeroMobile is off or in Wi Fi Mode How do know the battery level on the product a When power on the Canvio AeroMobile if the battery LED is green the battery level is over 30 If battery LED is yellow the battery level is less than 30 If battery LED is orange and blinking fast the battery level is critically low and will shut down within 30 seconds b Power on the Canvio AeroMobile Access the Canvio AeroMobile via Wireless SSD app or thru web browser The battery level is displayed on top right corner Why Canvio AeroMobile transfer data rate varies Sometimes fast sometimes slow in DAS mode There are two types of USB connection in DAS mode USB 3 0 and USB 2 0 USB 3 0 transfer rate is about 100MB s and USB 2 0 transfer rate is less than 40MB s Therefore depending on the computer s USB port the speed may vary Why can t I find the SD card after plug it in a There are couple different types of SD card Canvio AeroMobile supports SD memory and SDHC SDXC is not supported Toshiba Canvio AeroMobile FAQ Why can t I find the SD card in DAS mode You can access the SD card only in Wi Fi mode How many devices can connect to Canvio AeroMobile at the same time in Wi Fi mode a It can simultaneously connect up to eight 8 devices Why does Canvio AeroMobile lag when playing media a This may occur in the beginning because it needs time to buffer before playing b If this
5. ders will not affect Canvio AeroMobile during operation Why can t i see the music file s album artwork a Canvio AeroMobile searches for all music stored on the device then makes the album image available Therefore please wait for Canvio AeroMobile to finish compiling the database to show the album artwork b Not all music files contain aloum artwork image You can verify if artwork is in the music file or not using a computer Which pictures and video files does the wireless SSD app backup a Android Application Wireless SSD app backs up the pictures taken and recorded video on the Android phone b iOS Application Wireless SSD app backs up the pictures taken and recorded video on the iPhone or iPad forget my login password What should I do Press and hold the reset button on the Canvio AeroMobile This will restore default setting User name is admin Password is blank Reset will not wipe data on the Canvio AeroMobile How Can restore the default setting of Canvio AeroMobile a Press and hold the reset button b Login to the Canvio AeroMobile Enter setting page Select restore the default setting What kind of security does Canvio AeroMobile have a Wi Fi SSID supports None WPA PSK WPA2 PSK and Mixed WPA WPA2 PSK b User Login Password User name and password access protection Default user name is Admin Default password is blank You can modify in the setting menu When
6. indicator e Wi Fi Mode Blue color on solid Canvio AeroMobile is in Wi Fi Mode No data being access Blue color and blinking Canvio AeroMobile is being read write accessed Blue light off Canvio AeroMobile is not in Wi Fi Mode e DAS Mode White color on solid Canvio AeroMobile is in DAS Mode No data being access White color and blinking Canvio AeroMobile is being read write accessed White Light off Canvio AeroMobile is safety removed or in sleep or standby mode c SD Card indicator e Only light up in Wi Fi Mode No light will lit in DAS Mode Violet color on solid SD card is present No read write access on SD Card Violet color and blinking SD card is being read write accessed Violet color off SD Card is not inserted Does the Canvio AeroMobile comply with DLNA Canvio AeroMobile is DLNA DMS Server It is DLNA compatible How many files picture movie music can store in my Canvio AeroMobile a There is no limitation on the number of files that you can store on Canvio AeroMobile But the total size for all files cannot exceed the total capacity of the storage space which is 128GB for model number DTQ12 Toshiba Canvio AeroMobile FAQ deleted the original default folders What should do Canvio AeroMobile will automatically recreate the default folders after the device has reset But files that you have copied or backed up within these default folders will not be recovered Deleted default fol
7. rty app What operating systems are supported a Supported Web Browser for PC Mac Safari 5 or later Internet Explorer 9 or later Firefox 3 or later Google Chrome 13 or later b iOS iOS4 or later The latest Supported OS version can be checked in each Application store c Android OS2 3 or later The latest Supported OS version can be checked in each Application store d Windows 7 8 8 1 e MacOSX 10 7 10 8 10 9 Toshiba Canvio AeroMobile FAQ Where can download Canvio AeroMobile app a iOS Application Search Wireless SSD in App Store b Android Application Search Wireless SSD in Google play How can get or check the latest firmware version First make sure that you have the latest app installed After enabling Internet on the Canvio AeroMobile through Bridge Mode from the app if there is a new version firmware found online the system will prompt the user to upgrade What do the LEDs mean a Battery Indicator e Green color The battery power is 230 e Yellow color The battery power is lt 30 and gt 10 e Orange color and blinking fast The battery level is critically low or the production temperature is too high Canvio AeroMobile will shut down within 30seconds e Green or Yellow color and blinking slowly The battery is charging e Green or Yellow color and blinking fast Canvio AeroMobile is shutting down or turning on e LED off Canvio AeroMobile is power off b Wi Fi SSD
8. vio AeroMobile The more users connected to Canvio AeroMobile and accessing the files the slower the Wi Fi speed will become c Please check if you are within an area with lots of Wi Fi devices If there are too many Wi Fi signals from different Wi Fi devices Canvio AeroMobile s signal may be affected Why can t I login to the Canvio AeroMobile Please make sure that your iPad iPhone or Android device is connected to Canvio AeroMobile s SSID successfully The default SSID is Toshiba wssd xxxx and the default password is 12345678 modified my SSID and I cannot find it from the SSID list a You need to wait about 30 seconds for Canvio AeroMobile to reboot to have the modified SSID take effect Please search again after Canvio AeroMobile has rebooted b Please try to reboot the Canvio AeroMobile by power down first then power on What file formats can I open using the app for iPhone or iPad The following file format can be opened within the iOS app Video formats MP4 MOV M4V Music format MP3 M4A WAV AAC Picture formats JPG BMP GIF PNG TIF Document formats PDF DOC docx XLS xlsx PPT pptx TXT RTF dependent on data What file formats can I open using the app for Android Smartphone or tablet The following files can be opened within the Android app Video formats MP4 MOV AVI 3GP M4V Music formats MP3 Image formats JPG BMP GIF PNG Document format none Need to use 3 pa
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