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User`s Manual

1. o0 3 o x N Qo 2 3 B wo o ke o 2 m a O 2 Y o n n 144 F Ti 7 Fa el O Aa ao O EH o E o o a eese a o E Y 56 CUSTOM 7 4 Power supply dimensions cod 963GE020000003 optional Length 127 mm Height 35 5 mm Width 56 mm NOTE All the dimensions shown in following figures are in millimetres Te Lo e AC INLET A N C LO Y GND ES 127 DC OUTPUT WIRE GUS 57 7 5 Character sets in ESC POS emulation The device has 3 fonts of varying width 11 15 and 20 cpi which may be related one of the coding tables provided on the device To know the coding tables actually present on the device you need to print the font test see par 2 5 You can set font and coding table by using the commands see the Commands Manual of the device or using the Code Table and the Chars
2. FEED FEED S S4 Fast Hold push down j Skip the enter the l SETUP MODE SETUP MODE T FEED FEED N N Fast Hold push down rC TT modify NA next TT TT l l l selected parameter l l parameter GUS TEM 15 2 6 Status led flashes The status led indicates hardware status of device Given in the table below are the various led signals and the correspond ing device status STATUS LED DESCRIPTION O OFF PRINTER OFF GREEN O ON PRINTER ON NO ERROR x1 RECEIVE DATA Ae RECEPTION ERRORS GREEN PARITY FRAME ERROR OVERRUN ERROR COMMUNICATION STATUS x3 COMMAND NOT RECOGNIZED x4 COMMAND RECEPTION TIME OUT x2 HEADING OVER TEMPERATURE x3 PAPER END YELLOW RECOVERABLE O x4 PAPER JAM ERROR x5 POWER SUPPLY VOLTAGE INCORRECT x6 COVER OPEN RED UNRECOVERABLE O 3x RAM ERROR ERROR 16 GUSIT IM 3 INSTALLATION 3 1 EASYLOCK fastening The device includes two plastic hooks for the Easylock fastening This system allows to fix the device to panels of variable thickness from a minimum of 3mm and a maximum of 8mm and requires no tools AA NOTE All the dimensions shown in following figures are in millimetres N To use the fixing hooks proceed as follows lt po 7 e ty SILA 24 4 de 4 7 7 sf 2 TF KLIP Insert the fixing hooks into the seat on both the device
3. Character density 11 cpi 15 cpi Number of columns 46 59 20 cpi 83 Chars sec 402 516 726 Lines sec 8 75 8 75 8 75 Characters L x H mm Normal 2 25x 3 1 625 x 3 1 25 x 3 7 3 Device dimensions Length 148 mm Height 97 8 mm Width models without interconnection module models with interconnection module Weight models without interconnection module models with interconnection module NOTE All the dimensions shown in following figures are in millimetres 54 71 7 mm 89 1 mm 390g 510g GUSIT IM Models without interconnection module G9 gt ssouyoly joued unwixew CUSTOM 152 2 M T 8 76 55 Models with interconnection module G9
4. GUIS TOI CUSTOM S p A Str Berettine 2 43010 Fontevivo PARMA Italy Tel 39 0521 680111 Fax 39 0521 610701 http www custom biz Customer Service Department Email support custom it 2013 CUSTOM S p A Italy All rights reserved Total or partial repro duction of this manual in whatever form whether by printed or electronic means is forbidden While guaranteeing that the information contained in it has been care fully checked CUSTOM S p A and other entities utilized in the realization of this manual bear no responsibility for how the manual is used Information regarding any errors found in it or suggestions on how it could be improved are appreciated Since products are sub ject to continuous check and improvement CUSTOM S p A reserves the right to make changes in information contained in this manual without prior notification The pre installed multimedia contents are protected from Copyright CUSTOM S p A Other company and product names mentioned herein may be trademarks of their respective companies Mention of third party products is for informational purposes only and constitutes neither an endorsement nor a recommendation CUSTOM S p A assumes no responsibility with regard to the performance or use of these products THE IMAGES USED IN THIS MAN UAL ARE USED AS AN ILLUSTRA TIVE EXAMPLES THEY COULDN T REPRODUCE THE DESCRIBED MODEL FAITHFULLY UNLESS OTHERWISE SPECIFIED TH
5. masang Normal AUTLOTE A yg mn CR Enabled Chats PINCH mamuna A 20 B 15 cpi Code Table num 00 Chinese Font eee Disabled Speed Quality High Quality Print Width eee anin 104mm PaperEnd Buffer Clear Disabled PrintHead Test Power0n Disabled Print Density xx eee 0 PUSH fo enter setup FAST PUSH fo skip setup 39 5 3 Printer status Device operating status is indicated in the configuration print out in which next to the name of the components displayed the following information is given PRINTER TYPE device model PRINTING HEAD TYPE print head model INTERFACE interface present PROGRAM MEMORY TEST OK appears if functioning and NOT OK if faulty DYNAMIC RAM TEST OK appears if functioning and NOT OK if faulty EEPROM TEST OK appears if functioning and NOT OK if faulty HEAD VOLTAGE voltage of the head HEAD TEMPERATURE temperature of the head POWER ON COUNTER number of power ups made PAPER PRINTED centimetres of paper printed 40 GUS 5 4 Printer parameters This device allows the configuration of the parameters listed in the following table The parameters marked with the symbol are the default values Settings remain active even after the device has been turned off and they are stored in non volatile memory PRINTER EMULATION Available emulations fo
6. Inch parameters during the Setup procedure see par 5 4 The following is the full list of coding tables that can be installed on the device lt Code Table gt Coding table lt Code Table gt Coding table 0 PC437 Usa Standard Europe 33 WPC775 Baltic Rim 1 Katakana 34 PC855 Cyrillic 2 PC850 Multilingual 35 PC861 Icelandic 3 PC860 Portuguese 36 PC862 Hebrew 4 PC863 Canadian Frech 37 PC864 Arabic 5 PC865 Nordic 38 PC869 Greek 11 PC851 Greek 39 ISO8859 2 Latin2 12 PC853 Turkish 40 ISO8859 15 Latin9 13 PC857 Turkish 41 PC1098 Farsi 14 PC737 Greek 42 PC1118 Lithuanian 15 1SO8859 7 Greek 43 PC1119 Lithuanian 16 WPC1252 44 PC1125 Ukrainian 17 PC866 Cyrillic 2 45 WPC1250 Latin2 18 PC852 Latin2 46 WPC1251 Cyrillic 19 PC858 Euro 47 WPC1253 Greek 20 KU42 Thai 48 WPC1254 Turkish 21 TIS11 Thai 49 WPC1255 Hebrew 26 TIS18 Thai 50 WPC1256 Arabic 30 TCVN 3 Vietnamese 51 WPC1257 Baltic Rim 31 TCVN 3 Vietnamese 52 WPC1258 Vietnamese 32 PC720 Arabic 53 KZ 1048 Kazakhstan 58 GUSIT IM 8 CONSUMABLES The following table shows the list of available consumables for device DESCRIPTION CODE 67300000000309 THERMAL PAPER ROLL wight 55g m width 112mm external 48mm core 12mm A CUSTOM 59 60 CUSTOM 9 ACCESSORIES The available accessories for the device are listed in the fol
7. from 50 g m2 to 60 g m2 Recommended types of paper KANZAN KF50 Paper end Not attached to roll core External roll diameter max 50 mm Internal roll core diameter 12mm Core type Cardboard or plastic DEVICE ELECTRICAL SPECIFICATIONS Power supply models without interconnection module from 5 Vdc to 8 Vdc optional external power supply models with interconnection module from 9 Vdc to 42 Vdc optional external power supply Medium consumption models without interconnection module models with interconnection module 52 from 1 Ato 1 37 A from 0 85 Ato 0 20 A CUSCO Stand by consumption models without interconnection module 0 085A models with interconnection module 0 097 A ELECTRICAL SPECIFICATIONS POWER SUPPLY cod 963GE020000003 OPTIONAL Power supply voltage from 100 Vac to 240 Vac Frequency from 50 Hz to 60 Hz Current output 2 5A Power 60W ENVIRONMENTAL CONDITIONS Operating temperature from 0 C to 60 C Relative humidity from 10 Rh to 85 Rh Storage temperature from 20 C to 70 C Storage relative humidity from 10 Rh to 90 Rh NOTES 1 Control board 2 Respecting the regular schedule of cleaning for the device components 3 Referred to a standard CUSTOM receipt L 10cm Density 12 5 dots on CUSTOM 53 7 2 Character specifications in ESC POS emulation Character set 3
8. 0 2 4 6 8 1 3 5 7 9 PRINT MODE Printing mode Normal enables printing in normal writing way Reverse enables printing rotated 180 degrees AUTOFEED Setting of the Carriage Return character CR disabled Carriage Return disabled CR enabled Carriage Return enabled CHARS INCH Font selection A 11 cpi B 15 cpi A 15 cpi B 20 cpi A 20 cpi B 15 cpi NOTES CPI Characters Per Inch CODE TABLE num CHINESE FONT Identifier number of the character code table to use The numeric value of the identifier is made up with the following two parameters for the setting of two digits for the tens and the units Setting the digit for tens CODE TABLE num x 10 0 2 4 1 3 5 Setting the digit for units CODE TABLE num x 1 0 2 4 6 8 1 3 5 7 9 NOTE See the paragraph 7 5 to learn about the character tables corresponding to the identification numbers set with this parameter The character tables set with this parameter are the same set with the command 1B 74 refer to the Com mands Manual of the device Setting of the chinese font Disables the use of the chinese extended font GB18030 2000 Enables the use of the chinese extended font GB18030 2000 Disabled Enabled NOTE When the chinese font is enabled the selection of the character code table is suspended parameter CODE TABLE When the Chinese fonts is disabled it returns the character code table previ
9. 1 00 PRINTER SETTINGS NTHEAD SELFTEST 832 NTHEAD WORKING GOOD NTER TYPE NTING HEAD TYPE The device prints the report with parameters for settings Enter setup Press the FEED key to enter the configuration mode 38 CUSTOM 5 2 Setup report The following figure shows the setup report of the device The shown values for parameters are sample values for the list and the description of device parameters see the following paragraphs PRINTER NAME and FIRMWARE MODULE RELEASE PRINTING HEAD STATUS DEVICE STATUS PRINTER PARAMETERS KEYS FUNCTIONS GUS PLUS4 printer SCODE lt code gt rel 1 00 RS232 Handshakineg Xon Xoff PRINTER SETTINGS PRINTHEAD SELFTEST 4 sseesse 832 PRINTHEAD WORKING GOOD PRINTER TYPE PRINTING HEAD TYPE INTERFACE PROGRAM MEMORY TEST DYNAMIC RAM TEST EEPROM TEST HEAD VOLTAGE HEAD TEMPERATURE C POWER ON COUNTER PAPER PRINTED cm Printer Emulation j j ESCIPOS TM RS232 Baud Rate EEEEEUU 115200 bps RS232 Data Lengitah 8 bits chr RS232 Panamanian None RS232 Handshaking Xon Xoff Busy Condition RxFull USB Address Numbetr 0 Print Mode
10. 4 Power supply dimensions cod 963GE020000003 optional 0 00 eee eee 57 7 5 Character sets in ESC POS emulation kk kk kk kk kk kK KK KK KK KK KK KK KK KK KK KI KK KK ee 58 8 CONSUMABLES siste EEE E E KK KK KK KK KK KK KK KK KK KK x 59 ACCESSORIES Jll ak ree A 61 9 1 Interconnection module models without interconnection module 00 0 0 KK KK 62 10 TECHNICAL SERVICE JJ rapida criar dpi 63 CUSTOM 1 INTRODUCTION 1 1 Document structure This document includes the following chapters INTRODUCTION DESCRIPTION INSTALLATION OPERATION CONFIGURATION MAINTENANCE SPECIFICATION CONSUMABLES ACCESSORIES 10 ALIGNMENT 11 TECHNICAL SERVICE 12 ADVANCED FUNCTIONS o 0 N Oa a A O N information about this document general description of device information required for a correct installation of the device information required to make the device operative description of the configuration parameters of the device information for a correct periodic maintenance technical specification for the device and its accessories description and installation of the available consumables for the device description and installation of the available accessories for the device information required for managing the paper alignment information required for contacting the technical service information about special functions available with the device 1 2 Explanatory notes used in this manual NOTE ATTENT
11. ATTENTION In some using conditions we recommend the installation of a ferrite core on the power supply cable NOTE If RS232 and USB connectors are inserted communication port is USB 20 GUS Vem Model with interconnection module PC PC PC serial device USB device Power supply ATTENTION In some using conditions we recommend the installation of a ferrite core on the power supply cable NOTE If RS232 and USB connectors are inserted communication port is USB GUS 21 3 4 Pinout model without interconnection module POWER SUPPLY JST male connector 90 S4B XH A 1 ATTENTION Respect power supply polarity NOTE Power supply cable The following figure shows the connector pinout of the power supply cable for the device Power supply cable EA MINI USB INTERFACE Su Female MINI USB type B connector 22 Female JST connector series XHP 4 PIN 07210 2 Segnal color 1 Red VL 2 Orange VP 3 Black GND 4 Black GND CUSTOM a B RS232 TTL SERIAL INTERFACE 6 1 Molex male connector 53261 series 90 TX During transmission oscillates between 0 and 1 depending on data RX During reception oscillates between 0 and 1 depend
12. setting model without interconnection module kK KK KK KERR KK KK KK KK 27 Parallel port setting model with interconnection module kk kk kK KK KK KK KK eee 28 Diver and SDK yy o Do p p gt DD nE MM MNmNmN N MM e E a Gee ee a 32 OPERATION eta O 33 Adjusting paper Width ss 60 scaled eee eae ade bag vada di dk a Mee ded eae dae ee ESE ba Aka ede 33 Paper roll insertion 150000 at owe a xaka A k2 la ee ae neat 4 a 2 WW A ey 35 CONFIGURATION JJL aa ak kk ka kk kk dees danse Gahasa kawa ahha kk ka k 37 Configuration mode sarare netanna ya ak Ea ee Kl WA a k awi awi a WW al wa aa ala a eens 37 Setup repo a lt 4 ac he ee kids hain ea ge ala haa he Pe bk c di dok dnd has 39 Printer Status pdas A a wae wees ad dead 40 Printer parameters cu copita kla a ea Ohare NG ak ean i45 21 A A ORs BR OP ade i ee 41 Hexadecimal dUMD i lt a sa x eae ela bel WL B l reba eee ba W ba 0 dae dea sewers 44 MAINTENANCE Jk kk ak kk kk kk kk ka ka kk kk kk kk kk k kk kk k kk kk na 45 Planning of cleaning operations ka xalk ka eee ERR 45 Cleaning DD DD rr A A AS 46 Firmware upgrade ci A A A Be ee Se 49 L SPECIFICATIONS xa 5 55454325 KENNY SAAN AA NA Ol 51 74 Hardware specifications o o oo ooooo tees 51 7 2 Character specifications in ESC POS emulation 0000 KK KK KK KK eee 54 7 3 Device dimensions eea a E a ea eee ee 54 7
13. CE PROGRAM MEMORY TEST DYNAMIC RAM TEST EEPROM TEST HEAD VOLTAGE Print a Setup report see paragraph 5 1 The Setup report shows the firmware release VA 24 support custom it Customer Service Department Send an e mail to the Technical Service with the data collected GUS TEM 63 GUIS TOIL CUSTOM S p A World Headquarters Via Berettine 2 43010 Fontevivo Parma ITALY Tel 39 0521 680111 Fax 39 0521 610701 info custom biz www custom biz All rights reserved www custom Diz Rev 1 00 Part Number 76200000003800
14. E INFORMATION GIVEN IN THIS MANUAL ARE REFERRED TO ALL MODELS IN PRODUCTION AT THE ISSUE DATE OF THIS DOCUMENT copy GENERAL SAFETY INFORMATION Your attention is drawn to the following actions that could compromise the char acteristics of the product Read and retain the instructions which follow Follow all indications and instructions given on the device Make sure that the surface on which the device rests is stable If it is not the device could fall seriously damaging it Make sure that the device rests on a hard non padded surface and that there is sufficient ventilation When positioning the device make sure cables do not get damaged Use the type of electrical power supply indicated on the device label If uncer tain contact your dealer Make sure the electrical system that supplies power to the device is equipped with a ground wire and is protected by a differential switch Do not block the ventilation openings Do not insert objects inside the device as this could cause short circuiting or dam age components that could jeopardize printer functioning Do not carry out repairs on the device yourself except for the normal main tenance operations given in the user manual Make sure that there is an easily acces sible outlet with a capacity of no less than 10A closely to where the device is to be installed Periodically perform scheduled mainte nance on the de
15. ION DANGER GUSTO Gives important information or suggestions relative to the use of the device Gives information that must be carefully followed to guard against damaging the device Gives information that must be carefully followed to guard against operator injury or damage CUSTOM 2 DESCRIPTION 2 1 Unpacking the device Remove the device from its carton being careful not to damage the packing material so that it may be re used if the printer is to be transported in the future Make sure that all the components illustrated below are present and that there are no signs of damage If there are contact Customer Service 1 Paper adjustment guides already assembled Fixing hooks Paper roll already inserted into ee the device 2 Installation instruction Device Open the device packaging Remove the packing frame content and remove the packing frame Take out the device Keep the box trays and packing materials in the event the printer must be transported shipped in the future GUSIT 1M 11 2 2 Device component external views Model without interconnection module 1 Frontal cover 7 Seat for fixing hook 2 Paper output 8 Connector for interconnection module optional 3 Serrated blade for manual tear off 9 USB interface connector miniUSB 4 Release lever for cover 10 Power supply connector 5 Status led 11 RS232 TTL serial interface connector 6 FEED key 12 Switc
16. NERAL Sensors Paper presence printing head temperature MTBF 0 118 000 hours Emulations ESC POS Windows XP Windows VISTA 32 64bit Printing driver Windows 7 32 6 4bit Windows 8 32 6 4bit Linux Android INTERFACES models without interconnection module USB connector 12 Mbit sec USB 2 0 full speed Serial RS232 TTL connector from 1200 to 115200 bps models with interconnection module Seriale RS232 connector from 1200 to 115200 bps USB connector 12 Mbit sec USB 2 0 full speed Centronics TTL connector up to 2MB sec MEMORIES Receive buffer 2 Kbytes Flash memory 1 Mbytes internal 4 Mbytes external of which 1Mbytes available RAM memory 128 Kbytes internal 8Mbytes external PRINTER Resolution 203 dpi 8 dot mm CUSTOM 51 Printing method Thermal fixed head Printing width from 76mm to 104mm 2mm step Printing mode Normal 90 180 270 Printing format Character fonts Height width from 1 to 8 bold reverse underlined italic 54 character code tables see par 7 5 Extended Chinese GB18030 2000 Printable barcode UPCA UPCE EAN13 EAN8 CODE39 ITF CODABAR CODE93 CODE128 CODE32 Printing speed High Quality 50 mm sec Normal 70 mm sec PAPER Tipe of paper Thermal paper rolls thermal side on outside of roll Paper width 112 mm 114 mm Paper weight
17. XOFF protocol has been selected the signals are TD and RD Transmission format START NPARITYY STOP NEXT BIT BIT 0 BIT 1 BIT 2 BIT 3 BIT 4 BIT5 BIT6 X BIT 7 BIT START NOTES 1 Bit 7 is present if only in the printer set up is enabled 8 bit char as data length 2 Parity Bit is preset if only in the printer set up the parity is enabled RTS CTS Protocol STOP STOP STOP N __ ak RD DATO DATO DATO ATTESA J START START START RTS GUS 27 XON XOFF protocol STOP STOP __ REVE L lab RD DATO ATTESA DATO n a STARTBIT START BIT STOP STOP _ Sea TD s1oxore S11XON es START BIT START BIT 3 7 Parallel port setting model with interconnection module To set the parallel port of the device proceed as follows Lift the release lever to unhook the frontal cover and completely open the cover to the maximum opening position 28 CWS vem Unscrew the 3 fixing screws and remove the rear cover Unscrew the 3 fixing screws and remove the interconnection board CUSTOM 29 Rotate the interconnection board TTL parallel interface JP2 con E Close the jumpers JP1 and JP2 as shown in figure according to the desiderd setting tb SEE PREVIOUS STEPS Assemble the device b
18. des for the adjustment of paper width to 144mm or 112mm To adjust the paper width proceed as follows Ny Be tps N A Do gt Lift the release lever and completely open the frontal cover to the maximum opening position Check the number impressed on the visible side of guides If the number does not match the paper width desired proceed with the following steps CWS vem 33 ATTENTION a While using the screwdriver be carefull not to damage the two guides and the paper compartment Remove the two guides by gently levering with a small screwdriver at the point shown in the figure Dw TI a E pal QU o i mil Rotate the guides and hook them into the seat of the paper compartment Me with the correct side facing inwards NOTE The assembly procedure for the adapter guides is the same for all the device models 34 GUS 4 2 Paper roll insertion At ev
19. ery change of paper roll check inside the device To change the paper roll proceed as follows 1 a tb SEE PREVIOUS PARAGRAPHS Adjust the paper width Insert the paper roll so that it unrolls correctly as shown in figure Pull out of the paper compartment a few centimeters of paper NG and close the frontal cover CWS vem 36 CUSTOM 5 CONFIGURATION 5 1 Configuration mode To enter the configuration mode and print a SETUP report with the operating parameters of the device proceed as follows Models without interconnection module O 0000000000000 O 000000000000 Models with interconnection module While pressing the FEED key switch on the device by inserting the power supply cable GUS lvl 37 PLUS4 printer SCODE lt code gt rel
20. h for serial interface setting 00 000 19 CUSTEL Model with interconnection module Frontal cover Paper output Serrated blade for manual tear off Release lever for cover Status led FEED key oa F O N 2 GUS Seat for fixing hook RS232 TTL serial interface connector Parallel interface connector USB interface connector type B Power supply connector Connector for external device optional 00000 O 0000000000000 O 000000000000 13 2 3 Device component internal view 1 Printing roller 2 Printing head with temperature sensor 3 Sensors for detecting paper presence 2 4 Product label PC Product code 14 digits SN HW Serial number Hardware release 14 CUSTOM o 2 5 Key functions The following figures show the functions of key according to the operating condition of the device POWER UP STANDBY FEED FEED 7 N YA A CA down j Print the SETUP report advance the paper manual feed re
21. ing on data EXT PUSH NOTES EXT LEDV Given the presence of the RS232 standard logic value 0 corresponds to a voltage level of between 3Vdc and 15Vdc and logic value 1 corresponds to a voltage level of between 3Vdc and 15Vdc DEVICE gt PC connection The following picture shows an example of connection between the device and a personal computer using a 9 pin RS232 serial connector 1b DTR DTR oF Sg 2p 5 x BI2 SE 30 RX X 233 fe pS a4 ITO GND D gt 9 amp 5 5 Q gt Q 6 __ 0 6 O 7 8 a9 Y DEVICE lt j D gt PC When use a serial cable we recommend the installation of a ferrite core on the power supply cable GU USu lv 3 5 Pinout model with interconnection module Ng A e POWER SUPPLY 3 Tripolar female connector Frame GND Frame GND ATTENTION Respect power supply polarity NOTE Power supply cable The following figure shows the connector pinout of the power supply cable for the device Tripolar male connector n C 24 V E Power supply cable 2 gam fr USB INTERFACE Female USB type B connector 1 VPLUG in DO in out DO in out GND H1 GND H2 GND 24 a5 owl CUSTOM RS232 SERIAL INTERFACE DB9 female connector During transmission takes the value O and 1 depending on data During reception takes the value O and 1 depending on data When 1
22. iz Proceed as follows 1 SINE N 9 CUSTOM Write down the product code 14 digits printed on the product label see par 2 4 Go to the web site www custom biz and download the appropriate firmware release from the DOWNLOAD area Print the SETUP report see chapter 5 Switch OFF the device Connect the device to the PC using a USB cable see par 3 3 Switch ON the device Launch the software UPGCEPRN Select the update file PSW location Firmware rel None Printer type None Hardware rel None Selected port None PSW Version None File cfg None File psw Data flush status Upgrade status Port config No upgrade thread active Communication port not init 9 Select item USB and then select the USB device among those proposed e g PLUS4 CUSTOM VEPS01 E CUSTOM VKP80 II Custom MYPrintet Custom KPM216H 20087 N Selected Printer Custom PLUS4 a File psw y C PLUS4 PSW Begimuparade Al Data flush status Y N Upgrade status Port contig Ready to start Communication port not init 10 After a few minutes a message on the screen warns that the update is completed Upgrade OK xj A Upgrade succesfully completed 11 Print a new SETUP report to verify the new firmware release see chapter 5 49 50 CUSTOM f SPECIFICATIONS 7 1 Hardware specifications GE
23. lowing table DESCRIPTION CODE 963GE020000003 POWER SUPPLY for technical specification see paragraph 7 1 models without interconnection module 44000000002500 CABLES KIT POWER SUPPLY SERIAL TTL INTERFACE 5 8 VOLT 976GJ020000001 INTERCONNECTION MODULE see paragraphs 9 1 models with interconnection module 22600000000012 POWER SUPPLY CABLE mm CUSTOM 61 9 1 Interconnection module models without interconnection module An interconnection module kit cod 976GJ020000001 is available for the device The kit includes see figure Interconnection board No 3 fixing screws for interconnection board No 3 fixing screws for rear cover Rear cover Instruction sheet er amp KK NOTE To assemble the interconnection module refer to the instruction sheet provided with the kit 62 GUSTE 10 TECHNICAL SERVICE In case of failure contact the Technical Service by sending an e mail to support custom it detailing 1 Product code 2 Serial number 3 Hardware release 4 Firmware release To get the necessary data proceed as follows XXXXXXXXXXXXXX 0000000000000000000 Write down the data printed on the product label see paragraph 2 4 FW PLUS4 printer SCODE lt code gt rel 1 00 PRINTER SETTINGS PRINTHEAD SELFTEST 832 PRINTHEAD WORKING GOOD PRINTER TYPE PRINTING HEAD TYPE INTERFA
24. onments you must reduce the intervals between the cleaning operations GUSTEMI 45 6 2 Cleaning For periodic cleaning of the printer see the instructions below Sensors Disconnect the power supply cable and open the frontal cover of the device see par 4 1 Clean the device sensor by using compressed air ATTENTION Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the device Al nt ON 46 Paper compartment Disconnect the power supply cable and open the frontal cover of the device see par 4 1 Remove any scraps of paper and the accumulated paper dust into the paper compartment by using compressed air Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the device PPP Al nt ON ATTENTION h A GUSIT IM Printing head a Disconnect the power supply cable and open the fronal cover of the device see par 4 1 ISOPROPYL ALCOHOL AN Vi QV E ES Clean the printing head by using a non abrasive cloth moistened with isopropyl ATTENTION h Do not use solvents or hard brushes Do not let water or other liquids get inside the machine GUSIT 1M Printing roller Disconnect the power supply cable and open the fron
25. ously in use parameter CODE TABLE 42 GUSIT IM SPEED QUALITY Setting of printing speed and printing quality High Quality Normal PRINT WIDTH Width of printing area 76mm 82mm 88mm 78mm 84mm 90mm 80mm 86mm 92mm 94mm 100mm 96mm 102mm 98mm 104mm PAPEREND BUFFER CLEAR Cleaning mode of the data in receive buffer if the printing is stopped due to lack of paper Disabled The data remain in the receive buffer When the paper runs out the printer keeps the remaining data in the receive buffer and prints the remaining portion of the ticket after that the new paper is loaded Enabled When the paper runs out all data in the receive buffer are deleted PRINTHEAD TEST POWERON PRINT DENSITY Setting of the performing of the print head test Disabled the test is performed only during the printing of the setup report Enabled the test is performed at each power on Adjusting the printing density 50 12 25 37 0 37 25 12 50 GUS TEM 43 5 5 Hexadecimal dump This function is used for the diagnosis of the characters received from the communications port Characters are printed as hexadecimal code and the corresponding ASCII code see below Each line is preceded by a counter in hexadecimal that indicates the number of bytes received During the startup if you hold down the FEED key the printer enters the self test routine and print the se
26. printer is ready to receive data NOTES Given the presence of the RS232 standard logic value 0 corresponds to a voltage level of between 3Vdc and 15Vdc and logic value 1 corresponds to a voltage level of between 3Vdc and 15Vdc DEVICE gt PC connection The following picture shows an example of connection between the device and a personal computer using a 9 pin RS232 serial connector 10 d1 2 209 2 3 0o s5 3 40 da 2 O Q o GND_______________GND E a 6D O 6 70 d7 ao PS CTS 28 90 O 9 DEVICE 4 J gt PC When use a serial cable we recommend the installation of a ferrite core on the power supply cable GU USu lv 25 1 r PARALLEL CENTRONICS TTL INTERFACE 14 DB25 female connector 1 STROBE ADO AD 4lap2 ADO AD4 E MES AD6 ganz ACK PAP END VCP ERROR out n c n c GND GND GND GND GND GND 4 7 AD5 in 1 1 26 CUSTOM o 3 6 Serial port setting model without interconnection module To set the serial port of the device slide the switch shown in figure in the correct position RS232 In the serial protocol the signals which distinguish the communication are TD RD and RTS if the RTS CTS protocol has been selected while if the XON
27. r the device ESC POS P RS232 BAUD RATE Communication speed of the serial interface 115200 9600 57600 4800 38400 2400 19200 1200 NOTE Parameter valid only with serial interface RS232 DATA LENGTH Number of bit used for characters encoding 7 bits car 8 bits car P NOTE Parameter valid only with serial interface RS232 PARITY Bit for the parity control of the serial interface None parity bit omitted Even even value for parity bit Odd odd value for parity bit NOTE Parameter valid only with serial interface RS232 HANDSHAKING Handshaking XON XOFF software handshaking Hardware hardware handshaking CTS RTS NOTES Parameter valid only with serial interface When the receive buffer is full if handshaking is set to XON XOFF the printer sends the XOFF 13 on the serial port When the receive buffer has cleared once again if handshaking is set to XON XOFF the printer sends the XON 11 on the serial port BUSY CONDITION Activation mode for Busy signal OffLine RXFull Busy signal is activated when the printer is both in OffLine status and the buffer is full RXFull Busy signal is activated when the buffer is full NOTE Parameter valid only with serial interface GUS lvl 41 USB ADDRESS NUMBER Numerical address code for the univocal identification of the USB device in case of more than a USB device connected with the same PC
28. sides MAX 8 a Insert the device inside the panel Push the two fixing hooks to strike the panel GUSTO 17 To remove the fixing hooks lift the lever shown in figure with a small screwdriver 18 GUS Vem 3 2 Fixing with screws model without interconnection module The device is provided with six fixing holes in the back side To install the device on a panel it is possible to use three M3 threaded screws into the holes indicated by the letter A or three screws for plastic d 3 length 6 mm into the holes indicated by the letter B see following figure D0000000000000 ON po0000000000000 O A GUS TEM 19 3 3 Connections The following figures show the possible connections for device Model without interconnection module PC PC USB device Power supply serial device
29. tal cover of the device see par 4 1 ALCOHOL Clean the printing roller by using a non abrasive cloth moistened with isopropyl ATTENTION Do not use solvents or hard brushes Do not let water or other liquids get inside the machine h 47 Disconnect the power supply cable To clean the device use compressed air or a soft cloth ATTENTION Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the device Al nt Y pa 48 CUSTOM o 6 3 Firmware upgrade ATTENTION During communication between PC and device for the firmware update it is strictly forbidden to disconnect the communication cable or to remove the power supply of the devices not to endanger the proper functioning of the machine Only during the firmware update the connection between PC and device must be direct without the use of HUB device Only during the firmware update do not connect or dis connect other USB devices NOTES The latest firmware of the device is available in the down load area of the web site www custom biz Install on the PC used for printer upgrading the UPG CEPRN software available in the download area of the web site www custom biz For communication via USB you must install on PC the printer driver available in the download area of the web site www custom b
30. tity of necessary paper to print this MANUAL Zi For details on the commands refer to the manual with code 77200000002100 TABLE OF CONTENTS 1 1 1 2 2 1 2 2 2 3 2 4 2 5 2 6 3 1 3 2 3 3 3 4 3 5 3 6 3 7 3 8 4 1 4 2 5 1 5 2 5 3 5 4 5 5 6 1 6 2 6 3 GUS TEM INTRODUCTION es cruzas brinca 9 DOCUMENT StTUCIUTS one RR da de i tee ed eo 9 Explanatory notes used in this manual 2 kk KK KK KK KK KK KK KK KK KK KK KK KK kK KK kk 9 DESCRIPTION 02am eo pO LI Diba nG kk idad 11 Unpacking the device 6 een ala W ae 11 Device component external views kk kk kk kk kk kk kk KK KK KK KK KK KK KK KK KK KK KK KK KK eee 12 Device component internal view kk kk kk kK kK kK kK kK KK KK KK KK KK KK KI KK KK KK KK KK KK KK Ke 14 ku bck idea Gaeta 14 Key TUNCONS e as bp Db DD A ia diia Dewan daa ay annie 15 slatus led TlaSheS i enan ai Mee datas dla Mid beet oi Mae Phe pine arog eta 16 INSTALLATION xx A51 5545j454aj55 535q4 05j25y04 94 n AA 17 EASYLOCK fastening sei ias sw ak pka rad hy al ee phe Mee a es a h ne al b kak aa 17 Fixing with screws model without interconnection module kk kK KK KK KK eee 19 CONNGCHONS Dn ggggxnxgxggngxggxqxp2 r ggggggm_apbngD _o__rggg g m 20 Pinout model without interconnection module kk kk kk kk KK KK KK ee eae 22 Pinout model with interconnection module kk kk kk kk kk kk kk RR eae 24 Serial port
31. tup report The printer remains in standby until a key is pressed or characters are received through the communication port Hexadeci mal Dump mode For each character sent the ticket shows the hexadecimal value and the ASCII codes if the characters are underlined the receive buffer is full Shown below is an example of a Hexadecimal Dump HEXADECIMAL DUMP 31 32 33 34 35 ass 12345 39 30 31 32 33 awa 90123 37 38 39 75 69 789ui 68 6B 6A 73 64 hkjsd 73 64 66 6B 6A sdfkj 66 73 64 66 6B fsdfk 65 69 C6E 19 T5 wes eioyu SE Y2 69 15 TI was oriuw GE 7D 97 65 TZ saa ouwer 77 65 72 69 6F ssa werio 72 69 6E 75 11 sss riouw 6B 6C 73 64 66 klsdf 64 66 6B 73 64 dfksd 73 64 66 6B 6A sdfkj 66 6B F2 6A 73 fk 3 6A 6B 6C 68 jklh 44 CGUSTOAIM 6 MAINTENANCE 6 1 Planning of cleaning operations The regular cleaning of the device keeps the print quality and extends its life The following table shows the recommended planning for the cleaning operations EVERY PAPER CHANGE Printhead Use isopropyl alcohol Rollers Use isopropyl alcohol EVERY 5 PAPER CHANGES Paper compartment Use compressed air or tweezers Sensors Use compressed air EVERY 6 MONTHS ORAS NEEDED Printer case Use compressed air or a soft cloth For specific procedures see the following pages NOTE If you use the device in dusty envir
32. vice to avoid dirt build up that could compromise the correct safe operation of the unit Before any type of work is done on the machine disconnect the power supply Do not touch the head heating line with bare hands or metal objects Do not perform any operation inside the printer immediately after printing because the head and motor tend to become very hot GENERAL INSTRUCTIONS CUSTOM S p A declines all responsibil ity for accidents or damage to persons or property occurring as a result of tampering structural or functional modifications un suitable or incorrect installations environ ments not in keeping with the equipment s protection degree or with the required tem perature and humidity conditions failure to carry out maintenance and periodical inspections and poor repair work THE CE MARKAFFIXED TO THE PRODUCT CERTIFY THAT THE PRODUCT SAT ISFIES THE BASIC SAFETY REQUIREMENTS CE The device is in conformity with the es sential Electromagnetic Compatibility and Electric Safety requirements laid down in Directives 2006 95 CE and 2004 108 CE inasmuch as it was designed in conformity with the provisions laid down in the follow ing Standards EN 55022 Class B Limits and methods of measurements of radio disturbance characteristics of Information Technol ogy Equipment EN 55024 Information Technology Equipment Immunity characteristics Limits and methods of measurement EN 60950 1 Safet
33. y of information equipment including electrical business equipment GUIDELINES FOR THE DISPOSAL OF THE PRODUCT The crossed out rubbish bin logo means that used electrical and electronic products shall NOT be mixed with unsorted munici pal waste For more detailed information about recycling of this product refer to the instructions of your country for the disposal of these products Do not dispose of this equipment as miscellaneous solid municipal waste but arrange to have it collected separately The re use or correct recycling of the electronic and electrical equipment EEE is important in order to protect the environment and the wellbeing of humans In accordance with European Directive WEEE 2002 96 EC special collection points are available to which to deliver waste electrical and electronic equip ment and the equipment can also be handed over to a distributor at the mo ment of purchasing a new equivalent type The public administration and producers of electrical and electronic equipment are involved in facilitating the processes of the re use and recovery of waste elec trical and electronic equipment through the organisation of collection activities and the use of appropriate planning ar rangements Unauthorised disposal of waste electrical and electronic equipment is punishable by law with the appropriate penalties The format used for this manual improves use of natural resources reducing the quan
34. y reversing the previous steps Centronics parallel interface 30 CUSTOM o For models with parallel TTL interface the communication signals are 8 bit DATA BUS STROBE indicate the data validity and BUSY indicate that the device is ready to receive data Transmission format DO D7 DATI VALIDI DATI VALIDI STROBE BUSY Flow diagram OUT STROBE 1 RETURN GUS 31 3 8 Driver and SDK The drivers are available for the following operating system OPERATING SYSTEM DESCRIPTION INSTALLATION PROCEDURE Driver per Windows XP Driver per Windows VISTA 32 64bit Windows Driver per Windows 7 32 64bit Driver per Windows 8 32 64bit From the START menu press Run and type in the path where the SW was saved on your PC then click OK Follow the instructions that appear on the screen to install the driver Linux Follow the instruction get back on the README TXT file You can find it in the software package downloaded in advance Android Library for CustomAndroidAPI Extract the zipped folder to the destination path desired Follow the instructions present in the software package that you downloaded on how to install and use the library NOTA All drivers can be found in the DOWNLOAD section of the web site www custom biz 32 GUSIT IM 4 OPERATION 4 1 Adjusting paper width The device includes two plastic gui

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