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T20 User Manual-V50.1

1. Enterprise IP Phone Using the Advanced Phone Functions To update the firmware automatically via Web interface 1 Choose Upgrade gt Advanced configure the relating settings Custom Option Custom Option Type URL Account Password Check New Config and ASE Key 2 Click Confirm button the phone will check the server for a new firmware in a specific time and it updates automatically if there is new firmware 3 You can also update the firmware immediately by pressing Autoprovision button The parameters of the Autoprovision Parameter Description Update Protocol The phone can be updated via TFTP FTP or HTTP TFTP Server If you choose TFTP as protocol TFTP you need to enter the TFTP server IP address and port Check new config You can specific the period that your phone checks the new firmware from the server Power on Repeatedly Weekly Power on Repeatedly Power on Weekly and Disabled Scheduling You can specific the period in days which the phone checks and updates the new firmware the range is 1 30 days Note 1 Any power interruption during the following process will most likely lead to a flash memory error As a result the system cannot boot up anymore The procedure can be only conducted in Administrator Mode 2 Ifthe updating is failed you can re plug the power adaptor and press the Speaker key for 3 seconds the IP phone will enter the account configuration interface Users can reconfigure the IP
2. 1 Choose Phone gt DSS Key gt Line Key choose one of the key you want to make the assignment there is a pull down menu in the Type field choose KeyEvent from the list then in the Mode field open the pull down menu and choose Conference 2 Press Confirm button to save the changes Forward If the key is configured as Forward key press this key under the idle status the IP phone will turn to the Always Forward page and you can set the Forward to number then when there is any call to the extension number will be forwarded to the set number automatically To assign the key as Forward 1 Choose Phone gt DSS Key gt Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose KeyEvent from the list then in the Mode field open the pull down menu and choose Forward from the list 2 Enter the extension number you want to forward to in the Extension field 3 Press Confirm button to save the changes Transfer You are able to configure the keys to perform the Blind Attended Transfer function To assign the key as Transfer 1 Choose Phone gt DSS Key gt Line Key choose one of the key you want to make the assignment there is a pull down menu in the Type field choose KeyEvent from the list then in the Mode field open the pull down menu and choose Transfer from the list 2 Press Confirm button to save the changes Hold The key can be configured as a hold key You
3. configuration page 1 Intercom Allo 4xDisable 2 Intercom Allow To set whether to answer the incoming intercom calls 3 Intercom Mute To set whether to mute the incoming intercom calls automatically 4 Intercom Tone To set whether to play ring tones when there is incoming intercom calls to your extension 5 Intercom Barge To set whether to answer the incoming intercom calls during a conversation If the option is enabled when there is incoming intercom calls to your extension if you are on an intercom conversation it will refuse the call automatically or it will put the current call on hold and put the incoming intercom call through 6 Choose and set the different options by navigation keys 7 Press the OK button to save your changes During an Active Call Mute This function allows you to mute the microphone of the active audio device during a call you can not be heard by the other party You can still hear all other parties while mute is enabled To mute resume the conversation Press button during a conversation to mute the current call the icon A will be shown on the LCD and the power indication LED will blink Press again to get the microphone return to normal conversation Call Hold This call function allows you to place an active call on hold In this case your IP PBX might play a melody or message to the other party while waiting Other calls can be received and made while having a call
4. If you are using the xDSL Modem you can connect your phone to the internet via PPPoE mode Please contact your ISP for the User Name and Password for internet access Note Using the wrong network parameters may result in inaccessibility of your phone and may also have an impact on your network performance Please contact your network administrator Account Settings The phone attempts to register to the SIP server using the account registrar data provided by the automatic or manual initialization Choose Account you will find the following parameters Field Description Register Status It shows the register status of the phone Account Active You can choose on off to enable disable the account respectively Label It is showed on the LCD for users to identify the account Display Name It is showed as Caller ID when making a phone call Register Name It is authenticated ID for authentication provided by ISP User Name User account information provided by VoIP service provider Password It is provided by ISP for registration SIP Server amp Port Server for registration provided by ISP Note Should the IP PBX SIP registrar require an authentication you will be prompted to enter the correct password Make sure you are using the appropriate input method or enter the password via the web user interface Configuring via keypad Network Settings Press MENU gt Settings gt Advanced gt Network gt WAN Port PC P
5. Import button The imported contact lists will be shown in the directory 3 You can also click the blue number displayed on the web page to dial out via web interface directly and click the Hangup button to hang up the current call Enterprise IP Phone Customizing Your Phone 4 Move the mouse to the icon you will see the notes for parameters The meanings of this icon on other pages is the same we will not elaborate it one by one 5 Click the Export button to export the contact list Note Import Export Contact List can be only set via Web interface Other Settings Key as Send WK Users can set a specific button or to active as the send button To set the send key via the IP phone interface 1 Press MENU gt Features gt Key as Send gt OK to enter the configuration page 1 Key as Send dx gt 2 Press the Left Right navigation keys to choose a button that you want to use as the send key or disable this option 3 Press the OK button to save the changes To set the send key via the Web interface 1 Choose Phone gt Features gt Key As Send 2 Highlight the specific one in the pull down menu then click confirm button to save the change Hot Line To set the hot line number via the IP phone interface 1 Press MENU gt Features gt Hot Line gt OK to enter the configuration page 1 Hot Line 123 2 Enter the hot line number and set the HotLine Delay time for e
6. PCAP Trace Choose Upgrade gt Advanced to enter select PCAP Trace option click Start button began to Wireshark and click Stop to stop Wireshark and then click Export to export the file to your local computer 802 1X IEEE 802 1X is an IEEE Standard for port based Network Access Control PNAC It is part of the IEEE 802 1 group of networking protocols It provides an authentication mechanism to devices wishing to attach to a LAN either establishing a point to point connection or preventing it if authentication fails It is used for securing wireless 802 1x access points and is based on the Extensible Authentication Protocol EAP This IP phone can support 802 1X For the details please consult your system administrator DSS keys Configuration The phone has 2 line keys which are able to set up to 19 functions per key The following list shows the functions you can set on the DSS keys and provides a description for each function The default configuration for each key is Line e Line Which displayed as SIP Trunk on the phone UI e Speed Dial Intercom BLF e URL Record e Conference e Forward e Transfer e Hold DND e Redial e Call Return e Pick Up e Call Park e Group Listening 42 Enterprise I P Phone Using the Advanced Phone Functions e Voice Mail e DTMF e Group Pick up e Record Note Quick access features like Intercom and Voicemail must first be configured on your PBX in order to wor
7. Ringer File Ringlwav v 10 Internal Ringer Text Internal Ringer File Ring1 wav v Confirm Cancel 2 Internal Ringer Text To set group name For example family 3 Internal Ringer File To choose a special ring tone for the group 4 Click the Confirm button to save the changes 51 Enterprise IP Phone Trouble Shooting Trouble Shooting I can not register to the server 1 Check the IP address If you set your WAN port in DHCP mode please make sure that your DHCP server is on 2 Check your gateway 3 Check your DNS server 4 Make sure your account information is the same as you have got from your ISP 5 Check whether the SIP server is on 6 Check the SIP register port the default value is 5060 I can t get the IP address 1 Make sure you have plugged the Ethernet cable into the WAN port 2 Make sure that the DHCP server is on and there are available IP addresses in the server 3 Try to set your WAN port to static IP client mode During a call can not hear any voice 1 Make sure your handset is tightly connected with the phone 2 Check whether you have muted the conversation or not 3 Consult the outbound server details with your ISP Have DTMF problem 1 Check which kind of DTMF you are using and whether it is compatible with the server 2 Consult the payload value with your ISP How to change the time Select the time zone or enter the time information manually on the webpage o
8. URL Record function can only be active when the phone is idle or there is only one call under the conversation When you are under a conversation pressing the Line key to start the recording process it will turn to conference automatically 2 Enable the recording function the recording icon will be flashing for the ongoing recording process 3 Pressing the Line key again to disable the recording function and the flashing recording icon will be disappeared simultaneously 4 Follow the voice prompts to listen to the recording To assign a Line key as URL Record 1 Choose Phone gt DSS Key gt Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose URL Record from the list 2 Inthe Line field select a line for which to apply this key the default one is Line 1 And enter the condition code in the Expansion field 3 Press Confirm button to save the changes Note During a conversation press this type of DSS key to start the recording process if the 44 Enterprise IP Phone Using the Advanced Phone Functions other party hung up your phone will turn to the idle status Conference You are allowed to configure the DSS key to be used as a conference key while remaining in the current call This key allows a user on a call to conference another party at a pre defined number while remaining in the conference To assign the key as Conference
9. nor A Preference Features DSSKey Voice Ring Tones DalPlan Echo Cancellation 4 NOTE Echo canceller Enabled Y WADE NES Se Voice Activity Detection VAD Disabled v cNG Enabled v A Generation JITTER BUFFER 4 Type 6 ladaptive Fixed JITTER BUFFER It is a shared data area Min Delay 0 where voice packets can be collected stored and Max Delay 300 sent to the voice x T processor in evenly Normal Delay 120 Confirm Cancel 3 Press Confirm button to save the changes Cancel to cancel the changes Ring Users can group your contacts and then set the ringing tone for each group To edit the Ring option via Web interface 1 Choose Phone gt Ring 50 Enterprise I P Phone Using the Advanced Phone Functions Network Phone Contacts Upgrade Preference Features DSSKey Voice Ring Tones Dial Plan 1 Internal Ringer Text Q E Internal Ringer File Ring1 wav Y 2 Internal Ringer Text Internal Ringer File Ring1 wav v 3 Internal Ringer Text Internal Ringer File Ring1 wav v 4 Internal Ringer Text Internal Ringer File Ring1 wav v 5 Internal Ringer Text Internal Ringer File Ringlwav ts 6 Internal Ringer Text Internal Ringer File Ring1 wav v 7 Internal Ringer Text Internal Ringer File Ring1 wav v 8 Internal Ringer Text Internal Ringer File Ring1 wav v 9 Internal Ringer Text Internal
10. phone account information here then press the OK button to save the changes 3 The upgrade priority is PNP Custom Option URL by descending 4 Users can also delete some configuration options by Auto provision for example to delete the admin password Decryption This IP phone can support y000000000007 cfg and mac cfg files encryption and decryption for user authentication to realize security usage If there are any encrypted y000000000007 cfg or mac cfg files on the server users can open the webpage of your IP phone Go to Upgrade gt Advanced choose and fill in the Specified AES Key for y000000000007 cfg and Per phone AES Key for mac cfg option then click the Confirm button to decryption the files and upgrade to the new version Shown as below 40 Basic Advanced Enterprise I P Phone Using the Advanced Phone Functions Custom Option 128 254 10 cA NOTE Custom Option Type String xj Custom Option me Specify the DHCP Option that URL you want to use provisioning Refer to Auto Account Provision Manual for details p Sa about provisioning Common AES Ki AES Key ii a It is provided by ISP MAC Oriented AES Key n Click this button to auto PNP config Disabled vj provision F E Click this button to auto Check New Config Disabled x provision immediately Click this button to auto provision x PA Export Import immediately aA Eaa ConfigExport the configuraion files to backup the settings and
11. 10001 gt Call Completion Have encountered such a situation When you call a contact but the other side is busy on a call Do you want the server to inform you immediately when the contact end the call in order to establish a conversation with each other in time Call Completion can help you to solve this problem To configure Call Completion via phone interface 1 Press the following hot keys MENU gt Features gt Call Completion to enter the configuration page 26 Enterprise I P Phone Using the Basic Phone Functions 1 Call Completi 4xDisable gt 2 By the Left Right navigation keys choose whether to enable this option 3 Press the OK to save your changes Answering a call Answering an incoming call 1 If you are not on another phone lift the handset using or press the Speaker button to answer it using the speakerphone or press the headset button to answer it using the headset 2 If you are on another call press the corresponding line key or OK button to answer it qi 689 New 339 During the conversation you can alternate between Headset Handset and Speaker phone by pressing the corresponding buttons or picking up the handset Denying an incoming call Press the X key to deny the incoming call directly DND If users enable the DND function all the incoming calls will be rejected and the display shows PND icon You can find the incoming call record in the Call History To confi
12. Answer Auto answer allows an incoming call to be answered without requiring any action by the user This is a useful feature for people who have difficulty in using their hands or fingers who have a visual impairment or who have a cognitive impairment You can set this function to a special account To set Auto Answer via the IP phone interface 1 Press MENU gt Settings gt Advanced gt Accounts gt Line X use the navigation keys to choose Auto Answer option 12 Auto Answer 4xDisable 2 Use the navigation keys to enable or disable the auto answer function The default is Disable 3 Press the OK button to save the changes To set Auto Answer via Web interface 1 Choose Account gt Basic gt Auto Answer option 2 Choose Enabled or Disabled in the pull down menu click Confirm button to save the change Missed call log Defines whether to save the missed calls to the call history record This function can only be set via the Web interface 1 Choose Account gt Basic gt Missed call log 2 Choose Enabled or Disabled in the pull down menu click Confirm button to save the change Programmable Key The hot key navigation keys and function keys on the keypad are editable Users can customize specific features for these keys according to their actual needs The programmable keys can only be available when the phone is idle This function can only be set via the Web interface 1 Choose Phone gt DSS Key gt Pro
13. EB aw 1 2a 3 E 4 or 4 5a 6 et TRAN Trs 8 Does A RO 4 o Fee 4 e Phone Stand e Power Adapter Enterprise IP Phone Getting Started e Handset amp Handset Core SEY SS ES A A ipn n MANN yx S S e Ethernet Cable e Quick Installation Guide amp Quick Reference e CD Content Check this list before installation to ensure that you have received each item If you are missing any items contact your IP phone reseller Assembling the Phone This section introduce how to assemble the phone with the components in the packing list e Attach the stand e Connect Handset and Headset Enterprise IP Phone Getting Started e Connect Network and Power 1 Attach the Stand as shown below a W Note Headset is not provided in the packing list Please contact your distributor for more information 3 Connect Network and Power There are two ways for network and power source connections You can either connect the phone to the AC Power directly using the power adapter or to a PoE compliant switch or hub Your system administrator will advise you on which one to use aag Es 5 i DC5V Internet PC Enterprise IP Phone Getting Started Note 1 If inline power is provided do not install AC adapter Make sure the Ethernet cable and switch hub are PoE compliant 2 The Internet Port can be
14. Info Stutter Message Auto Answer To edit the tone filed via Web interface 1 Choose Phone gt Tones 2 Enter the frequency and time period in ms as the following format Frequency Time Period for example 400 200 3 Press Confirm button to save the changes Cancel to cancel the changes Note 1 Please contact your system administrator for more information about the frequency and time period parameters You can enter up to 8 groups for each tone 2 If the frequency is set as 0 it means silence Voice To edit the Voice filed via Web interface 1 Choose Phone gt Voice 2 Set the following parameters shown in the table Parameter Description Echo canceller Defines whether to enable the echo canceller VAD Voice activity detection VAD also known as speech activity detection or speech detection is a technique used in speech processing in which the presence or absence of human speech is 49 Enterprise IP Phone Using the Advanced Phone Functions detected CNG A comfort noise generator CNG is a program used to generate background noise for voice communications during periods of silence that occur during the course of conversation JITTER BUFFER It is a shared data area where voice packets can be collected stored and sent to the voice processor in evenly Type To choose the type of JITTER BUFFER adaptive or Fixed Delay To set the Min Delay Max Delay and Normal Delay parameter OOOO
15. Manual EN Tiptel IP 280 Yealink SIP T20P tiptel About This Guide Thank you for choosing this Enterprise IP Phone which is especially designed for power users in the office environment It features fashion and sleek design abundant telephony applications broad interoperability with the popular 3 party VoIP products fulfilling the VoIP deployment needs from enterprise and ITSP In this User Guide you will find everything you need to quickly use your new phone Be sure to verify with your system administrator that your network is prepared for configuring your IP phone As well be sure to read the Packing List section in this guide before you set up and use the phone Declaration of Conformity C FE Hereby it s declared that this phone is in conformity with the essential requirements and other relevant provisions of the CE FCC CE Mark Warning This is a class B device in a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures WEEE Warning To avoid the potential effects on the environment and human health as a result of the presence of hazardous substances in electrical and electronic equipment end users of electrical and electronic equipment should understand the meaning of the crossed out wheeled bin symbol Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately Tables of Contents a A A A DE Packe
16. Note x represents any numbers represents any letters Area Code Area codes are also known as Numbering Plan Areas NPAs These are necessary for the most part only when dialed from outside the code area and from mobile phones Area codes usually indicate geographical areas within one country although the correlation to geographical area is becoming obsolete For non geographical numbers as well as mobile telephones outside of the United States and Canada the area code does not correlate to a particular geographic area 24 Enterprise IP Phone Customizing Your Phone To add the area code via the Web interface 1 Choose Phone gt Dial Plan gt Area Code A A Preference Features DSSKey Voice Ring Tones Dial Plan Replace Rule gt gt Dial now gt gt Digit 0 9 Area Code gt gt Identifies a specific digit do not use if it is defined as send key 4 NOTE Code cio 145 mec E Max Length 115 bc included in the se Ez digit digit digit x Block Out gt gt Seca ay sec digit character which is dialed Matches an arbitrary number of digits 2 Enter the Code set the Min Length and the Max Length option and then click the Confirm button to save Block Out The specific phone numbers can be forbidden to be call out from your IP phone 1 Choose Phone gt Dial Plan gt Block Out 2 Enter the phone number and click Add button to save the changes or choose the s
17. Press OK button to add the contact or MENU key to cancel the change To edit delete a contact via Phone interface 1 Press MENU gt Directory gt OK 2 Use the Up Down navigation key to highlight the contact you want to edit delete then press left right navigation keys to Edit Del page 123 Del 123 av 3 Make the desired changes press OK button or press MENU return to previous menu To add delete edit the contact list via the Web interfaces Choose Contacts and then do the relating changes Please refer to the instruction above for the parameters detail Import Export Contact list Import Export Contact List via Web interface 1 Choose Contacts gt Local Phone Book A cmt yaa Local Phone Book Phone call info Con t Hangup NOTE Index Name Number Account ry f ga on Auto Auto i Put in the informations 2 789 789 Auto Auto about cantact User 3 Ir shouldn t leave contact HA name b 4 E F gt T Delete Contact 6 w Select the contact you 7 F want to delete in the Fl id and then press the 8 button Delete to submit 9 F 10 mi Import Page 1 Y Prey i next Del Del all Browse the file in XML 1 Biad Bai LE J onrat Name T Please select the contacts list file Export Number Click Export button and Account Auto Y Browse create a file with he AA L name you like Ring Auto v Import Export Add Search 2 Browse the specific contact list file in XML format and then click
18. ST xml has been saved in the configuration file If the table includes daylight saving time of your time zone it will show the Fixed Type By Date or By Week And the daylight saving time is unchangeable unless to update the AutoDST xml via auto provision NOTE Time Zone 8 China Bejing Yy eae Choose the time zone Primary NTP Server cn pool ntp org you are in Secondary NTP Server cn pool ntp org NTP Server Specified server which is Update Interval seconds 1000 used to synchronize the clocks of the phone Daylight Saving Time Enabled v Update Interval Specify the time frequency that unit StartTime Month 1 Day 1 Hour 0 refresh the time automatically Daylight Saving Time The parameter used to active the daylight saving time EndTime Month 12 Day 31 Hour 23 0 Manual Time Disabled v Note By default the time zone is 8 China Beijing Daylight Saving Time is Automatic Keypad Lock You can lock the keypad of your phone when you are temporarily not using it This function helps you to protect your phone from unauthorized use You can lock the following specific keys Menu Key The Menu keys can not be used until unlocked You can not access the menu of the phone Function Keys The hard function keys can not be used until unlocked You can not access the MESSAGE HEADSET TRAN RD Speaker CONF HOLD BA Navigation Keys OK button Mute button Volume Adjustment button etc All Keys All of the
19. adjustment bar to a comfortable level To change the Ring Tone Type via Web interface Choose Phone gt Preference gt Ring Type highlight the specific one in the scroll down menu click confirm button to update the change You can also delete the specific one by clicking the Delete button To specify ring tones for a specific account via Web interface Choose Account gt Basic gt Ring Type option and highlight the preferred one for the chosen account in the scroll down menu then click confirm button to update the change To upload the new Ring Tone via Web interface 1 Click Browse button to choose the specific ring tone file 2 Click Upload button to upload the file and then Confirm to save the change Note The ring tone file format must be in 16bits WAV format via Ulaw Compression 8K sample rate monophony Blank or other special characters can not be included in the file name Codec Selection The IP phone supports the following voice codecs Enterprise IP Phone Customizing Your Phone G 722 G 723_53 G 723_63 G 726 16 G 726 24 G 726 32 G 726 40 G 729 PCMU and PCMA You can enable disable the desired codecs via Web interface Please contact your System Administrator for more details about the codecs To enable disable the codecs 1 Choose Account gt Codecs som AECI AECI ACI ANI AC EN l E E NOTE a SIP service subscribers name which will be used for Caller ID Cod Register Nam
20. aldo iia ida ia ia id 20 Programmable Key casan lr e aeae EAT ET 20 Lave Dial pad nosni sannin ab 21 DI Pl AA Ai iia 22 Dial No Wi iciiia iii 24 Making a Call ias ere aa tecvesustepi cess caida EEA EE EEA dedos Erie UMSS ict sSus saws etgascdbeivs sanseceonconetus sanbeitys cObedubent sunbadeosddbeswssawbeatysdebedublawsennp otis Call Methods iia ion E a ia Call Completa A de Answernera callas IO TA as Answering an incoming Call eee cee cceeseeseceeceeeesecsecseceecesecsecseeseesecseseeseassaeseeeeseaee Denying an incoming Call arinean aaa ga a AE a a a gi Call A NN Call Transit B Way COMO sro ir a a E E VS RAN Speed Dil dd didas MECO MA aa Or wad NO 45 O NN 45 OM iis costes taaversnnadeacessa dit rindas delta dei in dese aatavedhs T 45 DND Sua o ts re ee pe eR errs Orr a a 46 Ra 46 Call Returni O ai aca iia 46 Pick Wiss a TT ATA An dis 46 CP di 47 Group LAS ind da 47 VOICE A RO ORO 47 DIME costo decvech olesvodsa destaca dde eset deen taa delicadas den iaa duero dee a aE 48 Group PICK A TN 48 RECOM iia He a WA Baal EEA E EER E Aa 48 Tone SEIS Ada ds 49 MOCOS e 49 RO ti dd Ad AA AA e s 50 Trouble Shooting usina riera aii D2 Enterprise IP Phone Getting Started Getting Started AAA Packing List The following components are included in your package e Enterprise IP Phone IP PHONE ner Os MENU O HOLD CONF
21. also connected to Hub Switch IP PBX or other internet devices The phone can also share the network connection with other network devices such as PC Connect the phone s PC port and computer s Network Port together using an Ethernet cable shown as below PSTN Pi Internet PC PC Configuration and Registration If you are administrator you need to do some simple configuration to make the phone work If not please contact with your internet administrator or service provider for more details Configuring via Web Page Press OK button on the keypad of the phone to enter the status page and find out the IP address of IP phone Enter it for example http 192 168 3 28 into the address bar of web browser The default login name and password are both admin Note Please locate your PC in the same network segment of IP phone 192 168 3 X to access the web configuration page Please consult your system administrator for help Network Settings Choose Network gt Internet Port WAN DHCP By default the phone attempts to contact a DHCP Server in your network in order to obtain its valid network settings e g IP address sub mask gateway DNS server etc Static IP Address If your phone cannot contact a DHCP Server for any reason you Enterprise I P Phone Getting Started need to enter the network settings manually via Static IP Address Please contact your internet administrator for more details PPPOE
22. an adjust the volume of handset speaker headset To adjust the volume when you are not in an active call 1 Press MENU gt Settings gt Basic 2 Scroll to Phone Volume and press OK button highlight the one you want to adjust the volume use the volume adjustment bar or navigation keys to adjust the volume Handset Volume 3 Press OK button to save the contrast change or MENU key to cancel To adjust the volume when you are in an active call When Handset Headset Hands free mode is activated press the Volume Adjustment Bar to a comfortable level Note The volume can only be adjusted via Phone interface Ring Tones You can adjust the type and volume of the ring tone Enterprise IP Phone Customizing Your Phone To adjust the Ring Tone Type via Phone interface 1 Press MENU gt Settings gt Basic 2 Scroll to Ring Tone and press OK button 3 Use the navigation keys to highlight the specific one 1 Ring 1 wav 2 Ring 2 wav 4 Press OK button to save the contrast change or MENU to cancel To adjust the volume via Phone interface 1 Press MENU gt Settings gt Basic gt OK 2 Scroll to Phone Volume gt Ring Volume use the Volume Adjustment Bar or navigation keys to adjust the volume Ring Volume 3 Press OK button to save the contrast change or MENU key to cancel You can also adjust the ring tone volume by the following way When the phone is in idle status press the volume
23. call waiting tone option in this page Call Transfer You can customize your phone so that incoming calls are transferred directly to the third party such as another extension mobile phone number etc There are three ways to transfer the call Blind Transfer Attended Transfer and Semi Attend Transfer To Blind Transfer via phone interface 1 Aand Bis onan conversation A press TRAN Button to put B on hold then A can dial the third telephone number C and press the TRAN Button to call out A will turn to hold status and the LCD will display as Transferred 2 After C answered it or A press the MENU key to complete the transfer 3 A will be disconnected from the call B can talk to C 30 Enterprise I P Phone Usina the Basic Phone Functions 4 If C refused to answer the call it will prompt A that the transfer operation is failed If the current mode is speaker it will ring up if the current mode is handset or headset it will play ring tones for every five seconds Pressing any function keys to exit the prompt interface This function should be supported by server To Attended Transfer via phone interface 1 Aand Bis on an conversation A press TRAN Button to put B on hold then A can dial the third telephone number C and press the OK or SEND button to call out 2 After C answered it A and C can have a private conversation without B hearing it then A press the TRAN button to complete the transfer 3 A will be disconn
24. can use this key to hold and retrieve a call during the conversation To assign the key as Hold 1 Choose Phone gt DSS Key gt Line Key choose one of the key you want to make the assignment there is a pull down menu in the Type field choose KeyEvent from the 45 Enterprise IP Phone Using the Advanced Phone Functions list then in the Mode field open the pull down menu and choose Hold from the list 2 Press Confirm button to save the changes DND If the key is configured as DND key you are allowed to active the DND function immediately when you press it Press it again to deactivate DND mode To assign the key as DND 1 Choose Phone gt DSS Key gt Line Key choose one of the key you want to make the assignment there is a pull down menu in the Type field choose KeyEvent from the list then in the Mode field open the pull down menu and choose DND from the list 2 Press Confirm button to save the changes Redial If the key is configured as Redial key press this key under the idle status it will fetch the last dialed number then you can choose a special line to call out by pressing the line keys To assign the key as Redial 1 Choose Phone gt DSS Key gt Line Key choose one of the key you want to make the assignment there is a pull down menu in the Type field choose KeyEvent from the list then in the Mode field open the pull down menu and choose Redial from the list 2 Press Confirm button to save the c
25. ce Go to Network gt Advanced choose WebServer option in the pull down menu of Type field choose the transmission mode then click the Confirm button to save the changes 36 Enterprise IP Phone Using the Advanced Phone Functions oe MODECDECMECAN Internet Port WAN PCPort Advanced LLDP NOTE Active Enabled M VLAN Packet Interval 30 Scope 1 3600s A ME ETET Overwite network isbled Y no group of LAN segments van given specific configurations WAN Pot Active Disabled be VID lo 0 4094 Qos When the network USRPRIORITY 0 x capacity is insufficient z Qos could provide PC Port Active Disabled v priority to users by setting the value VID lo 0 4094 USRPRIORITY 0 y ras oe ies transmission VPN VPN Active Disabled v Voice QoS Voice QoS 140 0 63 SIP QoS 40 0 63 Local RTP Port MaxRTPPort 11800 0 65535 MinRTPPort 11780 065535 WebServer HTTP port 80 _ 165535 HTTPS port 443 165535 Type HTTP amp HTTPS v 802 1x 802 1XMode Disabled Y Identity l MD5 Password Confirm Cancel Note For more details of the HTTPS you can consult with your system administrator Maintenance Tasks Administrator Mode The phone allows two modes to configure the phone e User Mode e Administrator Mode Administrator mode grants unlimited access to the phone configuration on both Web and Phone interface User Mode is not able to access the settings
26. could import Export Import Config Browse all the settings after reset a j 1 System Log Import Export There are two methods to export the system log Local or Server Export System Log Local w Export PCAP Trace stare stop Export Import Factory configuration Browse Import Confirm Cancel By the Import Factory configuration option users can import a config bin file as the factory configuration then when you reset your IP phone to factory settings it will reset to the configuration of the imported configuration file Note You can ask your system administrator for the decrypt password Set AES Key via phone interface 1 Go to MENU gt Settings gt Advanced gt Set AES Key 1 Common 2aB 2 Enter the Common AES and the MAC oriented option 3 Press the OK button to save the changes System Log Export If there are any errors happened in your phone you can export the system log and send to your system administrator for diagnosis To export the System Log Choose Upgrade gt Advanced select Export System Log click Export button to export the file to your local computer s ie Enterprise I P Phone Using the Advanced Phone Functions PCAP Trace Export The PCAP Trace used to record the date transport of your IP phone If there are any errors happened in your phone you can export the PCAP trace and send to your system administrator for diagnosis To export the
27. ctions Accounts i i LAKES LALA pees lt lt Enterprise IP Phone Overview y Network Keypad Lock Reset Factory Set AES Key Set admin PWD Voice Upgrade Other Features Messages History V Directory Level LALAN lt lt lt Note 1 The above phone functions are available in Admin mode 2 The above table only indicates most of phone functions rather than all of them Please refer to the relating parts for more details User and Administrator Mode Your phone can be used in user or administrator mode Administrator mode is the default setting with full configuration rights The default administrator password is admin Note 1 After rebooting the default mode is User 2 Users can switch the mode in the Level option on the phone UI Enterprise IP Phone Customizing Your Phone Customizing Your Phone General Settings Phone Status You can view the status of your phone using the Phone interface or the Web interface This option allows you to review e IP e MAC e Firmware e Network MAC WAN LAN Gateway DNS etc e Phone Product Name Hardware Firmware Product ID and MAC e Accounts The 2 SIP accounts status To check the Phone Status via Phone interface 1 Press OK button directly to check the IP 2 Use the navigation keys to check the other information To view the Phone Status via Web interface Open the web browsers and input
28. e SIP service subscribers Authenticate ID used for authentication Disable codecs Enable codecs PCMU User Name PCMA User account information G729 provided by VoIP service gt gt G722 4 provider NAT Traversal lt lt y Defines the STUN server will be active or not Proxy Require A Special parameter just for Nortel server If you login to Nortel server the value should be Advanced gt gt com nortelnetworks firewall Choose the codecs you want Confirm Cancel to use Advanced The Advanced parameters for administator AA 2 Use the navigation keys to highlight the desired one in the Enable Disable Codecs list and press the gt gt lt lt to move to the other list 3 Click Confirm button to save the change Note Codec Selection can be only set via Web interface Contact Management Edit Add Delete Contact You can store a large number of contacts in your phone s directory You can add edit delete dial or search for a contact in this directory To add a contact via Phone interface 1 Press MENU gt Directory gt OK 2 Press Up Down navigation key to ADD page Press OK button to start adding a new contact enter Name phone number of the contact by the keypad Use the 123 to select between numeric and upper lower case alphanumeric modes 16 Enterprise IP Phone Customizing Your Phone 1 Name 2aB 3 Choose and set a special ring tone for the contact 4
29. e Basic Phone Functions 489 30 Dec 14 48 e The MESSAGE button will be lighted To configure the Voicemail code via Phone interface 1 Press MESSAGE button to Voice Mail 2 Use the navigation keys to highlight the Line you want to set enter the code which the phone uses to connect to your system Press 123 to choose the proper input method 3 Press OK button to save the change or press MENU to return to the previous menu Note Please contact your system administrator for the connecting code Different systems have different codes To retrieve the new voicemail via the Phone interface 1 Press the MESSAGE button directly 2 You may be prompted to enter the password which is needed to connect to your VoIP telephony system It depends on your system 3 Your voice mailbox is called and you are able to listen to your new and old voicemails Note Before retrieving the new voicemail please make sure that the connecting code has been set on the phone 30 Enterprise I P Phone Using the Basic Phone Functions Using the Advanced Phone Functions Account Setting Please refer to the previous part Configuration and Registration for the basic account setting information The following table lists the instruction of the field about the advanced Account Setting Field Name Description UDP Keep alive Defines whether to active the phone UDP Keep alive Message mechanism The default is Enabl
30. e Security enter the current password new password and confirm password choose Confirm button to save the changes or Cancel button to cancel the changes Reboot You should reboot the phone when you are challenged e g after applying changes to the phone configuration To reboot via Web interface 1 Choose Upgrade gt Basic 2 Click Reboot button To reboot under the idle status When the phone is idle press the X or Tran button on the keypad for 5 second to enter the reboot interface you are prompted to confirm the change press OK to reboot or X to cancel the operation and return to previous menu Note 38 Enterprise IP Phone Using the Advanced Phone Functions Please do not power off during reboot or it will cause the flash memory error Reset to Factory You should reset the phone only in this case the phone configuration was changed and the phone is not functioning anymore To maintain the configuration of the phone you need your system administrator or service provider s advice To reset to factory via phone interface 1 Press MENU gt Settings gt Advanced 2 You are prompted to enter the required password the default one is admin 3 Scroll to Reset Factory option then press OK button to enter 4 You are prompted to confirm the change press OK to reset to factory settings or MENU to return to previous menu Reset to Factory 5 It will take a few minutes to reset
31. e interface 1 Press the following keys MENU gt Features gt Forward gt OK You can also press the Tran button or the corresponding DSS key to enter the forward setting page directly when the phone is idle 2 There are 3 options Always Busy and No Answer 3 If you choose one of them enter the phone number you want to forward 1 Always 4xDisable gt 4 If you want to realize this function by server please enter the On Code and Off Code option then when you choose to enable the call forward function via your IP phone it will send message to the server and the server will turn on the function immediately When there is call to the extension the server will forward it to the set number automatically based on the forward type And the IP phone will not show the record in the call history anymore 3 0n Code 123 5 Press the OK button to save the changes To configure Call Forward via Web interface Choose Phone gt Features gt Forward to do the relating changes Please refer the above configuration information 28 Enterprise I P Phone Using the Basic Phone Functions The forward function can also be Enabled Disabled in the hidden page Intercom Intercom mode is useful in an office environment as a quick access to connect to the operator or the secretary To configure Intercom option via phone interface 1 Press the following hot keys MENU gt Features gt Intercom gt OK to enter the
32. ected from the call B can talk to C To Semi Attend Transfer via phone interface 1 AandBison an conversation A press the TRAN button to put B on hold then A can dial a new number C and press the OK or SEND button to call out 2 While C is ringing A hang up or press the TRAN button Then A will turn to hold status and the LCD will display as Transferred 3 You will be disconnected from the call when C pick up B can talk to C Note Make sure that the SIP server you have registered supports this function 3 way Conference You can establish a three party conference during the conversation three phone parties can communicate with each other To establish a conference 1 Press the CONF button during an active call 2 The first call is placed on hold You will hear a dial tone Dial the number to conference in then press the SEND key qi 910001 3 Press the MENU key to stop the conference in operation before the call is answered 4 After the call is answered the conference call will now include you and the other two parties 5 Hang up to disconnect all parties Voicemail Your voice mailbox messages which are usually stored on a media server of your local or hosted VoIP telephony system can be accessed from your phone New voice messages can be indicated both acoustically and visually as described below e The idle screen will indicate the new voice messages coming 2312 Enterprise I P Phone Using th
33. ed UDP Keep alive This parameter specifies how often the phone will send a packet Interval to the SIP server Default is 30 seconds Login Expire This parameter specifies the time frequency that phone refreshes its registration The default interval is 3600 seconds Local SIP Port Local SIP port The default value is 5060 RPort The parameter allows you configuring the proxy to send responses back to a particular address and port The default is disabled SIP Session Timer This document defines an extension to the Session Initiation Protocol SIP This extension allows for a periodic refresh of SIP sessions through a re INVITE or UPDATE request The refresh allows both user agents and proxies to determine if the SIP session is still active Subscribe This parameter could set the period of the subscription The Period default value is 3600 DTMF Type Select the DTMF type You can only configure these settings via Web interface 1 Choose Account 2 Select the desired account 3 Choose Advanced to do the relating settings You can consult your system administrator for more information TLS TLS Transport Layer Security an IETF standards track protocol RFC 5246 was based 93 Enterprise IP Phone Using the Advanced Phone Functions on the earlier SSL specifications developed by Netscape Corporation Go to Account gt Basic choose Transport option in the pull down menu you can choose the TLS option then click the Confir
34. ending on your phone type Adjust the volume of the handset headset speaker and ring tone Allows for hands free communication during calls Press to switch to the Group Listening mode O Heaoser Place and receive calls through an optionally connected headset x Mute audio transmission locally during calls Hard Feature Keys messace Allow users to access the voicemail directly tran Forward the current call to the third party When the phone is idle press to enter the forward configuration page Press to enter the Dialed Calls interface and choose a record to dial out LED Instruction Table 1 Line Keys LED Status Description Steady green The account is active Blinking green There is an incoming call to the account or there is a call on hold Off The phone is in idle status whatever registered unregistered Table 2 Line Keys set to BLF LED Status Description Steady green The monitored account is in idle status ie Enterprise IP Phone Overview Fast blinking green There is an incoming call to the monitored account Slow blinking green The monitored account is on an conversation Off It is not active as BLF Table 3 Power Indication LED LED Status Description Steady green Power on Blinking green There is incoming call to the device or there is a call on mute Off Power off Icon Instruction The IP Phone displays different kinds of icons on its LCD you can refer to the following table for t
35. grammable Key 20 Enterprise IP Phone Customizing Your Phone Status Network Account Preference Features DSSKey Voice Ring Tones DialPlan Line Key gt gt 4 NOTE Programmable Key gt gt E E A up Calllst ur Down Contacts t Left SwitchAccount Right SwitchAccount Y OK Status x Cancel NA M CONF na O rs HOLD na O O M TRAN Forward LM Aust Reset to Default Confirm Cancel 2 Choose and customize specific features for these keys 3 Click Confirm button to save the change Live Dialpad Defines whether to dial out the dialed number automatically This function can only be set via the Web interface 1 Choose Phone gt Preference gt Live Dialpad 2 Enable or disable it in the pull down menu 3 Click Confirm button to save the change 21 Enterprise IP Phone Customizing Your Phone Preference Features DSSKey Voice Ring Tones Dial Plan WEB Language English Y po ans NOTE Time Z 8 China Bejjin m ime Zone 8 China Bejing y o Time Zone s see Py Choose the time zone Primary NTP Server cn pool ntp org you are in Secondary NTP Server cn pool ntp org NTP Server nea The server which is used Update Interval seconds 11000 to synchronize the clock of the phone Daylight Saving Time Disabled AAA U
36. gure the DND function via Phone interface 1 Go to MENU gt Features gt DND option to enter the configuration interface 1 DND 4xDisable 2 Use the navigation keys to choose Enable Disable 3 Press the OK button to save the changes 4 Pick up the handset press the Speaker button press the registered line key to deactivate DND mode You can also set DND function by the DND Code 1 Go to MENU gt Features gt DND Code to enter the configuration interface 1 DND On Code 123 PA Enterprise I P Phone Using the Basic Phone Functions 2 Set the DND On Code and the DND Off Code then press the OK button to save the changes 3 When you enable the DND function the phone will send a message to the server and the server will turn on the DND function Then any calls to the extension will be rejected by the server automatically And the incoming call record will not be displayed in the Call History Note The DND function can also be Enabled Disabled in the hidden page Call Forward This feature allows you to forward an incoming call to another phone number e g a cell phone or voice mailbox The following call forwarding events can be configured e Always Incoming calls are immediately forwarded e Busy Incoming calls are immediately forwarded when the phone is busy e No Answer Incoming calls are forwarded when the phone is not answered after a specific ring times To configure Call Forward via Phon
37. hanges Call Return When the key is configured as Call Return key you are allowed to dial out the last phone call you received To assign the key as Call Return 1 Choose Phone gt DSS Key gt Line Key choose one of the key you want to make the assignment there is a pull down menu in the Type field choose KeyEvent from the list then in the Mode field open the pull down menu and choose Call Return from the list 2 Press Confirm button to save the changes Pick Up When you configure a Pick Up key you specify the extension that you want to monitor Then when the monitored extension receives a call you can press this key to pick up the incoming call To assign the key as Pick Up 1 Choose Phone gt DSS Key gt Line Key choose one of the key you want to make the 46 Enterprise IP Phone Using the Advanced Phone Functions assignment there is a pull down menu in the Type field choose KeyEvent from the list then in the Mode field open the pull down menu and choose Pick Up from the list 2 Inthe Line field select a line for which to apply this key and enter the extension number you want to pickup 3 Press Confirm button to save the changes Call Park Call Park is a feature that allows a person to put a call on hold at one telephone set and continue the conversation from any other telephone set The call park feature is activated by pressing a preprogrammed button or a special sequence of buttons This t
38. heir meanings Icon Description w Flashes when the internet is disconnected A Missed calls e Call in ed Call out al Input Method all letters and numbers 123 Input Method numbers abe Input Method multi lingual letters in lower case ane Input Method multi lingual letters in upper case 4 Call mute HOLD Call hold Voicemail D Call forward Auto answer DND DND A Keypad Lock In handset mode Mm In headset mode li In speaker mode Enterprise I P Phone Overview User Interface There are two ways to customize specific options on your phones 1 Using keypad and display on the phone 2 Using Web user interface in an Internet browser from your PC please refer to Configuration and Registration to get into the Web interface In many instances it is possible to use both the user interfaces to operate the phone and change settings some however are only possible via a phone or web user interface Please refer to the following table for differences Phone Options Phone UI Web UI Status IP MAC Firmware JV Network Phone Accounts Call Features Forward Call Waiting DSS Keys Key as Send Hot Line Anonym Call Auto Redial DND DND Code ReDialTone Emergency BusyToneDelay Return code when refuse Return code when DND Dial Plan Tones Intercom Call Completion Basic Phone Functions Language Time amp Date Ring Tone Phone Volume Advanced Phone Fun
39. hone Customizing Your Phone be replaced Note 1 Please contact with your system administrator for the country area code if you want to set the dial plan 2 For the ID of the hidden page please consult your system administrator Dial Now Dial now enables you to define the specific length of any number letter in advance for example xxx next time when users dial out the 123 whose length matches the Dial now rule the phone will dial out 123 immediately without pressing Send button To set a Dial Plan via the Web interface 1 Choose Phone gt Dial Plan gt Dial Now EEE EE Preference Features DSSKey Voice Ring Tones Dial Plan Replace Rule gt gt Dial now gt gt 4 NOTE Digit 0 9 Identifies a specific digit do not use if it is defined as send key moa digit digit Identifies any digit dialed that is included in the range m digit digit digit Specifies a range as a comma separated list E an woman Out un I AA x Matches any single digit character which is dialed o Del Matches an arbitrary TE Add Edit Dia now Rule XXX Ss dd number of digits Area Code gt gt Block Out gt gt 2 Enter the desired x or 3 Press Add button to save the changes 4 You can select a record to modify then click Edit button to submit 5 You can also delete a specific one from the dial plan list by pressing Del button
40. ield open the pull down menu and choose Group Listening from the list 2 Press Confirm button to save the changes Voice Mail When the key is configured as Voicemail key you are allowed to access voicemail quickly by pressing this key E Y Enterprise IP Phone Using the Advanced Phone Functions To assign the key as Voice Mail 1 Choose Phone gt DSS Key gt Line Key choose one of the key you want to make the assignment there is a pull down menu in the Type field choose KeyEvent from the list then in the Mode field open the pull down menu and choose Voice Mail from the list 2 Inthe Line field select a line for which to apply this key and enter the extension number you want to set as the voice mail box 3 Press Confirm button to save the changes DTMF You are allowed to send out the desired DTMF number during the conversation The number needs to be set in advance To assign the key as DTMF 1 Choose Phone gt DSS Key gt Line Key choose one of the key you want to make the assignment there is a pull down menu in the Type field choose KeyEvent from the list then in the Mode field open the pull down menu and choose DTMF from the list 2 Inthe Extension filed enter the specific number 3 Press Confirm button to save the changes Group Pick up When you configure a Group Pick Up key you specify the extension group that you want to monitor Then when the monitored group receives a call you can pres
41. k on your phone See your system administrator for more information Line You can set these keys as line keys to active up to the three user accounts To assign the key as Line Choose Phone gt DSS Key gt Line Key choose one of the link key you want to make the assignment there is a pull down menu in the Type field choose Line from the list press Confirm button to save the changes Speed Dial You can configure the key as a simplified speed dial key This key function allows you to easily access your most frequently dialed numbers To assign the key as Speed Dial 1 Choose Phone gt DSS Key gt Line Key choose one of the key you want to make the assignment there is a pull down menu in the Type field and choose Speed Dial from the list 2 In the Line field select a line for which to apply this key in the Number filed enter the extension number you want to perform Speed Dial 3 Press Confirm button to save the changes Intercom You can configure the key for Intercom mode and is useful in an office environment as a quick access to connect to the operator or the secretary To assign the key as Intercom 1 Choose Phone gt DSS Key gt Line Key choose one of the key you want to make the assignment there is a pull down menu in the Type field choose Intercom from the list 2 Inthe Line field select a line for which to apply this key the default one is Auto which means it will match the account automatical
42. keys can not be used until unlocked You can only use the phone to answer the incoming calls Lock amp Answer You can only use the phone to answer the incoming calls But can not hung up the call by your party Or enter the menu pages to do some configurations To enable keypad lock via Phone interface 1 Press MENU gt Settings gt Advanced enter the password and then press OK button 2 Choose Keypad Lock gt OK 3 Use the navigation key to highlight the one you want to lock 1 Keypad Lock Menu Key gt 4 Press OK button to active the change or MENU to return to the previous screen 5 The icon A will be displayed on the top right corner of the idle screen 213 Enterprise IP Phone Customizing Your Phone 6 If you choose Lock amp Answer it will show the icon A and on the user interface To unlock the phone via Phone interface 1 Press MENU key you are prompted for the password 2 Enter the password and then press OK button the phone is unlocked 3 If you choose Lock amp Answer you have to enter MENU gt Settings gt Advanced gt Keypad Lock interface to disable this option To enable keypad lock via Web interface Choose Phone gt Preference to do the relating changes Please refer to the instructions above for the parameters detail Note 1 The default password for unlock is admin 2 Users can make emergency calls when the phone is locked Audio Settings Volume You c
43. ly And enter the extension number you want to intercom 3 Press Confirm button to save the changes Note Your VoIP PBX must support this feature And make sure the intercom extension enables the Auto answer function EAB Enterprise IP Phone Using the Advanced Phone Functions BLF You can configure the key for Busy Lamp Field BLF which allows you to monitor the status idle ringing or busy of other SIP accounts User can dial out on a BLF configured key To assign the key as BLF 1 Choose Phone gt DSS Key gt Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field and choose BLF from the list 2 Inthe Line field select a line for which to apply this key and enter the extension number you want to monitor 3 Press Confirm button to save the changes Please refer to LED Instruction for more details about the LED status in different situation Note In the Web interface you can also set the pickup number to active the pickup function For example if you set the BLF number as 212 and the pickup number is 83 then when there is an incoming call to 212 press the BLF key it will call out the 83 automatically to pickup the incoming call on 212 URL Record Pressing the type of Line key it will start a conversation or create a conference call and then follow the voice prompts to achieve the call recording capability 1 The
44. m button to save the change 4 NOTE Display Name 5 SIP service subscriber s name Be which will be used for Caller ID display Register Status Registered N Account Active E on 5 off SIP service subscriber s ID a pa used for authentication User Name Display Name ana User account provided by Register Name 281 VoIP service provider User Name 281 Q NAT Traversal 1 Defines the STUN server will Password ooo be active or not SIP Server 192 168 1 199 Port 5060 eee Disabled Y A special parameter just for Enable Outbound Proxy Server Disa y Nortel EEn TO Outbound Proxy Server Port 5060 poral server the value should e Transport UDP v com nortelnetworks firewall UDP fenan Backup Outbound Proxy Server TCP Port 5060 Codecs 2 joose the codecs you want NAT Traversal l 1 to use STUN Si 217 10 79 21 Port 10000 erver ol Voice Mail The Advanced parameters for administrator Proxy Require Q Anonymous Call Off v On Code Off Code Anonymous Call Rejection Loff Ss On Code Off Code Missed call log Enabled Auto Answer Disabled Ring Type common xij Codecs gt gt Advanced gt gt Confirm Cancel Network Setting PC Port Setting Please refer to the previous part Configuration and Registration for the basic Network WAN setting information The following table lists the instructions of the field about the Ne
45. ncorrect You can set the time manually or via the SNTP server which is used to synchronize the time To change the Time and Date via the Phone interface 1 Press MENU gt Settings gt Basic gt Time amp Date 2 If SNTP is chosen the phone will automatically get the time from the specific NTP Server Use the navigation keys to highlight the specific options and do the relating changes You can set the Time Zone NTP Server1 Server2 and DST respectively 4 DST lt xAutomatic gt 3 If Manual is chosen the time can be set manually Use the navigation keys to highlight the option and enter the specific date and time 1 Date D M Y 09 12 30 4 Press OK button the time appears on the idle screen will be changed Or press MENU key to return to the previous screen To set the time format via the Phone interface 1 Press MENU gt Settings gt Basic gt Time amp Date gt Time amp Date 1 Clock 4x24 Hour gt 2 Use the Left Right navigation keys to choose a preferred time format 12 hour or 24 hour 3 Press the OK button to save the changes and return to the previous screen To change the Daylight Saving Time Settings via the Web interface 1 Choose Phone gt Preference gt Daylight Saving Time to do the relating changes 2 Choose Enable option then you can set the Daylight Saving Time automatically A Pe Enterprise IP Phone Customizing Your Phone 3 Choose Automatic There is a table named as AutoD
46. ng name 6 If you want to realize this function by server please choose and enter the Reject On Code and Reject Off Code When you choose to enable the Rejection option on your IP phone it will send information to the server and the server will enable disable the rejection anonymous call function for your IP phone automatically Note This configuration is only available for the current default account 7 Press the OK button to save the changes Auto Redial Auto redial is a telephone feature that redials a busy number in a fixed number of times before giving up To set auto redial via the IP phone interface 1 Press MENU gt Features gt Auto Redial gt OK to enter the configuration page 1 Auto Redial 4xDisable 2 Bythe navigation keys you can choose whether to enable the auto redial function 3 Press the navigation keys to choose and set the redial interval It is measured by seconds 4 Press the navigation keys to choose and set the redial times 5 Press OK button to save the changes Note If you enable the auto redial function then without operations for 5 seconds in the auto redial interface it will turn to the idle interface automatically To set auto redial via the Web interface 1 Choose Phone gt Features gt Auto Redial Enterprise IP Phone Customizing Your Phone 2 Choose Enabled or Disabled in the pull down menu then click Confirm button to save the change Auto
47. on hold To hold resume a call 1 Press the HOLD button to put your active call on hold 29 Enterprise I P Phone Using the Basic Phone Functions 2 During the call there will be a dodo sound for each 30 second suggesting that there is a current call in Hold state 3 If there is only one call on hold press the HOLD button again to retrieve the call d 910001 Hold 00 49 4 If there is more than one call on hold press the Up Down button to highlight the call then press the HOLD button again to retrieve the call Note When you are under the call hold status putting down the handset the conversation will go on over the speaker instead of hanging up the call Call Waiting This call feature allows your phone to accept other incoming calls to the extension no matter under which circumstances To enable disable Call Waiting via Phone interface 1 Press MENU gt Features gt Call Waiting gt OK button 2 Use the navigation keys to active inactive call waiting 1 Call Waiting 4xEnable gt 3 Use the navigation keys to enable disable the Play Tone option This option used to define whether to play ring tones when there is call incoming during an active call 4 Press OK button to save the changes or MENU to return to the previous menu To enable disable Call Waiting via Web interface Choose Phone gt Features gt Call Waiting to do the relating changes You can also set whether to open the
48. on the Phone interface such as Accounts Network Reset to Factory other phone settings The permissions of the two modes can also be set according to user requirements Me y Enterprise IP Phone Using the Advanced Phone Functions The default mode is User Users can switch the mode via Phone interface 1 Press MENU gt Level gt OK to enter the configuration page 1 User Type abc 2 Enter the User Type and Password you want to switch to 3 Press the OK button to save your changes 4 Go to MENU gt Settings page you will find the type you just added in the list Administrator User Password Administrator mode grants unlimited access to the phone configuration on both web and phone user interface The administrator user password is used to access e Web interface along with user name e the advance settings of the phone such as Network Account Reset to Factory Settings via the Phone interface The default password of User and Admin is user and admin in sequence And the user name for Web interface access is admin To change the administrator password via Phone interface 1 Press MENU gt Settings gt Advanced gt OK gt Set admin PWD gt OK 2 You are prompted to enter the Current PWD New PWD and Confirm PWD Press abc to change the input method 1 Current PWD abc 3 Press OK button to confirm the change or MENU to return to previous menu To change the administrator password via Web interface Choos
49. ort VLAN Web Type to enter the internet relating configuration page Account Settings Press MENU gt Settings gt Advanced gt Accounts gt OK to configure the account settings You can refer to the above Configuring via Web Page for the parameter details Enterprise IP Phone Overview Overview Keypad Instruction Hot Keys Power Indication LED Hands free Speaker DTMF Keypad Navigation Keys EEA Volume Adjustment Bar You can check the following list which introduces the IP phone s keypad in details Power Indication LED It will show the power status it will be on if the phone is powered off if the phone is not powered and blink when someone calls in or there is a call on mute Hot Keys The screen will display labels for these keys to identify their context sensitive functions Line Keys This buttons are used to active up to the two user accounts DTMF Keypad Use the DTMF hard keys to enter numbers letters and special characters Depending on the selected input mode you can enter digits lower upper case or special characters Navigation Keys Enterprise IP Phone Overview Use the navigation keys to navigate in the display menus and confirm cancel actions Up Down Left Right Confirm gt OO OMOOPMOOOOOo Audio Device Control Keys Use the audio device control keys to perform the following actions dep
50. pdate Interval Manual Time Disabled vw Specify the interval at OST which the unit will Time Format 24 Hour v refresh the time Live Dialpad Enabled v Daylight Saving Time e Dapa E The parameter used to Inter Digit Time seconds Enabled the daylight saving Flash Hook Time lt 800ms 1 Manual Time re Enable or disable to set Keyboard Lock Disabled MIS time manually Ring Type Ring1 wav Y Del Ring Tone The upload ringtones Upload Ringtone Browse must be format of wav 3 eee whose sampling rate Upload Cancel should be 8K mono 16 bit U law compression Confirm cancel A nat Dial Plan A dial plan establishes the expected number and pattern of digits for a telephone number This includes country codes access codes area codes and all combinations of digits dialed For example if you set the Prefix as O and Replace as 0086 Chinese country code when you dial 05702000 out the number will be replaced by 00865702000 automatically To set a Dial Plan via the Web interface 1 Choose Phone gt Dial Plan gt Replace Rule Enterprise IP Phone Customizing Your Phone A Preference Features DSSKey Voice Ring Tones Dial Plan Replace Rue gt gt 4 NOTE Digit 0 9 Identifies a specific digit do not use fit is defined as send key digit digit Identifies any digit dialed that is included in the range Index Prefix Replace 0086 a o Specifies a range a
51. pecific one in the list click Del button to delete the record 3 You can select a record to modify then click Edit button to submit 4 You can not dial out the number from your IP phone unless it is removed from the forbidden List 25 Enterprise I P Phone Using the Basic Phone Functions Using the Basic Call Functions Making a call Call Devices You can make a phone call via the following devices 1 Pick up the handset icon will be shown in the idle screen 2 Press the Speaker button icon will be showed in the idle screen 3 Press the Headset button if the headset is connected to the Headset Port in advance The icon will be showed in the idle screen You can also dial the number first and then choose the method you will use to speak to the other party Call Methods You can press an available line button if there is more than one account then 1 Dial the number you want to call or 2 Go to Directory use the navigation button to highlight your choice or 3 Press the Up navigation key to enter the call history interface then use the navigation keys to highlight your choice press Left Right button to chose All Calls Missed Calls Dialed Calls Received Calls and Forwarded Calls or 4 Press the RD button to enter the Dialed Calls interface then choose a record to dial out 5 Press the DSS keys which have been set as speed dial button Then press the SEND button to dial out if necessary q 9
52. please do not power off during resetting or it will cause flash memory error To reset to factory via Web interface 1 Choose Upgrade gt Basic 2 Click Reset button Note If you confirm all current setting changes including contact list call history account settings etc will be lost you need to export the configuration first if you still want to import the old configurations after reset Or your phone must be configured a new manually unless mass provisioning is used To Export Import the old configuration file via Web interface 1 Choose Upgrade gt Advanced select Import Export Config click Export button to export the file to your local computer 2 Choose Upgrade gt Advanced select Import Export Config click Browse button select the specific configuration file in your local computer click Import button 3 It will take a few minutes to reset please do not power off during resetting or it will cause flash memory error Firmware Update The phone is delivered with pre installed firmware which allows operating your phone flawlessly If you require updating the phone s firmware please contact your system administrator You can only update the firmware via Web interface To update the firmware manually via Web interface 1 Choose Upgrade gt Basic gt Browse select the firmware file in your local computer 2 Click Upgrade button to update the new firmware 3 Please do not power off during the updating 39
53. r the phone How to answer the incoming calls during a call If a call comes in when you are in a conversation press the Answer key to answer the incoming call How to refuse incoming calls during a call You can turn off the function of call waiting and then our phone will refuse all the incoming calls when you are in a conversation 52 Enterprise IP Phone Trouble Shooting How to update the firmware 1 Enter the webpage of your phone go to Upgrade then you can find the option Select and Upgrade Firmware at the bottom of the page 2 Select the file to update then click the Upgrade button Note Make sure the firmware you choose is provided by your service provider or the device will probably crash after the update How to auto provision Consult the auto provision server address with your ISP The manual is only for reference please take the object as the standard We reserve the right to improve or change the product and the user guide without notice V50 1 353
54. ransfers the current conversation to an unused extension number and immediately puts the conversation on hold The telephone system will then display the extension number of the parked call so that the call can later be retrieved To assign the key as Call Park 1 Choose Phone gt DSS Key gt Line Key choose one of the key you want to make the assignment there is a pull down menu in the Type field choose KeyEvent from the list then in the Mode field open the pull down menu and choose Call Park from the list 2 Inthe Line field select a line for which to apply this key and enter the extension number you want to park 3 Press Confirm button to save the changes Group Listening When the key is configured as Group Listening key you are allowed to enable the Speakerphone and Handset Headset mode at the same time It is suitable for the group conversation which has more than one person at one side You are able to speak and listen using handset headset meanwhile the others near by can speak and listen using speakerphone You can get back to the previous mode by pressing the key again If the current mode is handset or headset users can press the speaker button to open or close the group listening function To assign the key as Group Listening 1 Choose Phone gt DSS Key gt Line Key choose one of the key you want to make the assignment there is a pull down menu in the Type field choose KeyEvent from the list then in the Mode f
55. s a comma separated list woman aunt wn yyy yyy ayy m o x Matches any single digit character which is Prefix Replace dialed Add Edit Del Matches an arbitrary Dial now gt gt number of digits Area Code gt gt Block Out gt gt 3 2 Enter the desired Prefix and Replace 3 Press Add button to save the changes 4 You can also delete a specific one from the dial plan list by pressing Del button 5 You can select a record to modify then click Edit button to submit 6 In the hidden page users can set the Replace Rule Type Replace All or Replace Part MIA OI ACI AA Network 4 NOTE Telnet Disabled x WAN Port Link auto negotiate v PC Port Link auto negotiate Y Features Button Sound Enabled x Replace Rule Type Replace Al v Headset Send Volume Se 1 53 SIP Blind Transfer OnHook Enabled Transfer on Conference Hang up Disabled Reserve in User Name Enabled ss RFC 2543 Hold Disabled y Use Outbound Proxy In Dialog Enabled vv Phone Setting IsDeal180 Disabled Custom Factory Config Disabled el Logon Wizard Disabled e Confirm Cancel 7 Set to Replace All then the number entered must be exactly the same as the contents of the Prefix will be replaced Set to Replace Part it means the entered number whose first several numbers is the same as the contents of the Prefix will 2930s Enterprise IP P
56. s this key to pick up the incoming call If the group receives multiple calls simultaneously you will pick up the specific one the server assigns to you To assign the key as Group Pick Up 1 Choose Phone gt DSS Key gt Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose KeyEvent from the list then in the Mode field open the pull down menu and choose Group Pick Up option from the list 2 Inthe Line field select a line for which to apply this key and enter the feature code for example 78 in the Expansion input frame 3 Press Confirm button to save the changes Record Call recording is a phone function to record the conversation in the process of dialogue Using this feature please pay attention to the maximum recording time and frequency in advance Generally it maybe a few minutes To assign the key as Record 1 Choose Phone gt DSS Key gt Line Key choose one of the keys you want to make the 48 Enterprise IP Phone Using the Advanced Phone Functions assignment there is a pull down menu in the Type field choose KeyEvent from the list then in the Mode field open the pull down menu and choose Record option from the list 2 Press Confirm button to save the changes Tone Settings You can define the frequency and time period of all the following tones e Dial e Ring Back e Busy e Congestion e Call Waiting e Dial Recall e Record e
57. t adan o ee Aa S O az 1 Assembling the PHONG ricino ta AS a 2 Configuration and Registration ooocoocononnonconnonnnnonncononnnonncnnonncnnonnnoncnno nn non nc ncnn oran canon ncnn cra ncnncnns 4 Configuring via Web Rage aliada idad 4 Contigutine via keypad e seenen ee idad iii 5 Overview 00000000000 000000000000 0000000000000 0000000000000 0000000000000 0000000 000000000000 000000008 6 x Keypad Instruction ss a aa a n a a a Ea O TEA 6 LED ASUS r A O a A te Bel canes 7 Icom WStHUCH OM sero ed cites e e a a a e a a e a a a tad aie 8 User Interface iii AAA E E AA AAA AAA 9 Customizing Your PHONG s sccicccccscccsssessesssssssssccesssisassssceraasesecccaseece T General Settings aniei aiia ades Deeds dus banh aa edad Loads a at 11 Rhone Status visi 11 Langage rari aa E E 11 Lime and Date niae nS AS TS ea AOE S aa AEE TAE T ks 12 Keypad Lock AAA NAO 13 AUAIO SCC iii E AE 14 VOM EE E E E A 14 Ring A AN 14 Codec Selecon cironi olla bin e a EE E a A E EE a 15 Contact Manarementuniia datada daa id 16 Edit Add Delete Contact iria Ador 16 Import Export Contact iStats aee EE Sn a T E E 17 Other Setting Sonia d a dd died 18 Key ASEO iia A dat 18 FOU LO A 18 Anonymous Call necios qien orita di estada dida tordos 18 Auto Redial iesise no innisis ioan dnd dodo eia dando aL db ado sandaaeoldebeswssanbentesdebedubbandeang etd 19 AUtO0 AS WEF aia a a aaa 20 Missed c
58. t of requirements that communicate as if they were attached to the Broadcast domain regardless of their physical location The following table lists the instruction of the field about the VLAN Setting Field Name Description Voice QoS When the network capacity is insufficient QoS could provide priority to users by setting the value Local RTP Port Define the port for voice transmission WebServer Users can choose the WebServer type Disable HTTP HTTPS or HTTPS amp HTTP To configure VLAN settings via Phone interface 1 Press MENU gt Settings gt Advanced 2 Enter the password required scroll to Network option press ok button and select 35 Enterprise IP Phone Using the Advanced Phone Functions VLAN then press OK to enter 3 Choose WAN Port and press OK button to enter 4 Use the navigation keys to choose and set the VLAN Status input the VID Number Priority 5 Press OK button to save the settings or MENU to return to VLAN menu 6 Follow the same way to set the PC Port option To configure VLAN settings via Web interface Choose Network gt Advanced to do the relating configuration You can consult your system administrator for more information HTTPS This IP phone can support HTTPS Hypertext Transfer Protocol over Secure Socket Layer Adding SSL layer under HTTP in short it is a security version of HTTP Users can set this transmission mode via web page To configure HTTPS settings via Web interfa
59. the IP Address http WAN ip address Enter the account and password default account and password are both admin choose Status directly to check the status Language The default Phone interface language is English The Web interface language depends on your computer Operation System It will automatically match the language with your computer and browser It also supports French German Spanish Italian Polish Turkish Portuguese etc You can change the language for the phone user interface and the web user interface independently from each other Note All languages may not be available for selection The available languages depend on the language packs currently loaded to the IP phone Please contact with your system administrator for more information about loading language packs Enterprise IP Phone Customizing Your Phone To change the language via Phone interface 1 Press MENU gt Settings gt Basic gt Language 2 Scroll through the list of available languages 3 Press OK button when the desired language is highlighted The language appears on the graphic display will be changed to the one you choose x x1 English Engl 2 Francais Fre 4 Press MENU key to return to the previous screen Time and Date The time and date appears on the idle screen of the IP phone If the phone can not obtain a time and date from the call server please contact your system administrator if the time or date is i
60. twork PC Port Setting dis Enterprise IP Phone Using the Advanced Phone Functions As Bridge If you select the Bridge mode then the two Fast Ethernet ports will be transparent As Router If you select the Router mode the SIP phone will work as a router IP address User could configure the PC port IP address Enable DHCP If you set the DHCP server on the device connected to the PC port Server will get the IP address automatically between the start IP address and the end IP address But if you select the bridge mode the DHCP server can not work Start IP Address Indicate the range of the IP address End IP Address Indicate the range of the IP address To configure PC Port settings via Phone interface 1 Press MENU gt Settings gt Advanced 2 Enter the password required scroll to Network option press OK button and select PC Port option then press OK button to enter 1 Bridge 2 Router 3 If you choose Bridge it will return to the previous menu 4 If you choose Router you will be prompted to enter the IP Subnet Mask DHCP Server Disable Enable 5 Press OK button to save the changes or MEBU to return to the previous menu To configure PC Port via Web interface Choose Network gt PC Port to do the relating configuration you can set the starting and end IP address only via Web interface You can consult your system administrator for more information VLAN Setting VLAN is a group of hosts with a common se
61. xample 20 seconds then press the OK button to save the changes 3 When you pick up the handset or press the speaker button and it will dial out the number automatically if you do not press any keys for 20 seconds To set the Hot Line via the Web interface 1 Choose Phone gt Features 2 Input the Hotline Number and then click the Confirm button to save the change Anonymous call To set the anonymous call via the IP phone interface 1 Press MENU gt Features gt Anonym Call gt OK to enter the configuration page 18 Enterprise IP Phone Customizing Your Phone 1 Line ID 4 Line 1 2 By the navigation keys you can choose the Line ID 3 Press the navigation keys to choose whether to enable the anonymous call function This feature allows the subscriber to make a call with the display of their calling identification information blocked 4 If you want to realize this function by server please choose and enter the Anonym On Code and Anonym Off Code When you choose to enable the anonymous call function on your IP phone it will send information to the server and the server will enable disable the anonymous call function for your IP phone automatically 5 Press the navigation keys to enter and choose whether to enable the anonymous rejection function The feature allows the subscriber to reject all calls from callers who have blocked the display of their calling identification information calling number and calli

T20 User Manual-V50.1

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