English - Francotyp
Contents
1. At the centormail franking machine Press the Menu key e Select SYSTEM SETTINGS SETUP Menu Vv centormail opens the setup procedure System Settings e Select CHANGE Vv e Select type of connection MODEM Setup e Proceed with CONTINUE v Change e Select modem type EXTERNAL 4 e Proceed with CONTINUE Type of Connection Modem e Enter a PIN e g 1234 v Note You can type any PIN with 4 to 8 Continue digits y e SAVE the setting External v Continue v Enter PIN v Save Appendix 5 Using mailcredit for the centormail franking system Using mailcredit Prerequisites Communication between mailcredit and centormail Connection with the data centre centormail is connected to a PC see page 4 mailcredit is installed on the connected PC centormail is set up for operation with mailcredit see page 6 e Switch centormail on e Start mailcredit mailcredit detects the connected franking machine and displays the machine number e When mailcredit indicates it is ready for communication with the centormail and the internet context menu gt Status you can load postage or start other Remote Services e g update the rate table The connection to the data centre is established and data transmission starts Messages in the display of the franking machine and balloon tips in mailcredit provide status information2. Administrator rights Service Pack 3 Windows XP 32 bit Service Pack 2 Windows XP 64 bit NET Framework 3 5 Procedure Download the latest mailcredit version Quit all running applications Run the file setup exe by double clicking it The mailcredit installation wizard starts i mailcredit Setup EIS x Welcome to the mailcredit P Installation Wizard Confirm with Next Appendix 1 Install mailcredit in Windows XP 3 The wizard now prompts you to specify the installation path fe mailcredit Setup loxi x Destination Folder Select a folder where the application will be installed The Wise Installation Wizard will install the files for mailcredit in the following folder To install into a different folder click the Browse button and select another folder You can choose not to install mailcredit by clicking Cancel to exit the Wise Installation n Wizard Installation folder Destination Folder C Program Fies FP maicredi Browse Wise Installation Wizard R Cancel e Accept the suggested path or e choose another path with Browse When the desired settings are displayed e Continue with Next fe mailcredit Setup lees Ready to Install the Application 6 Click Next to begin installation e Enable Create desktop shortcut if you want to have a shortcut on your desktop e Start installation with Next 4
3. 7 8 mailcredit User Manual Tips for helping yourself Below you will find tips on how to eliminate problems that may arise when operating mailcredit for the centormail franking system Please read chapter Troubleshooting in the present manual when you have problems with the mailcredit application itself Refer to the centormail Operator Manual when you need help with regard to malfunctions or problems in operating the centormail franking system oo If you cannot eliminate a fault yourself by following these hints please contact the Francotyp Postalia Service Issue Possible cause and remedy mailcredit does not recognise the franking machine Communication error between mailcredit and franking machine Quit and restart mailcredit or use the Reconnect meter function Cable issue Check whether or not the connection cable between franking machine and PC is properly connected see page 4 Quit and restart mailcredit or use the Reconnect meter function A modem is not installed mailcredit is not active Start mailcredit Repeat the procedure Communication error between mailcredit and franking machine Check whether or not the connection cable between franking machine and PC is properly connected see page 4 At the franking machine Check the current modem configuration see page 6 Quit and restart mailcredit or use the Reconnect meter function
4. After switching on the optimail 30 communication between mailcredit and franking machine is not immediately effective Confirm message mailcredit detects the franking machine as soon as the optimail 30 has finished its start routine Cable issue Check whether or not the connection cable between franking machine and PC is properly connected see page 4 Quit and restart mailcredit or use the Reconnect meter function Appendix 3 Using mailcredit for the optimail 30 franking machine 15 Issue Possible cause and remedy No connection with the data centre Communication issue with the modem mailcredit is not active Start mailcredit Repeat the procedure Cable issue Check whether or not the connection cable between franking machine and PC is properly connected see page 4 Quit and restart mailcredit or use the Reconnect meter function Check the connection parameters for communication with the data centre see page 6 PC problem web access failure Check the phone number of the data centre see optimail 30 Operator Manual Proxy configuration incorrect Configure the proxy settings see mailcredit User Manual page 9 Data centre issue Try again later 16 mailcredit User Manual Appendix 4 Using mailcredit for the ultimail franking system 2 mailcredit User Manual Things you should know Topics Supplementary documents
5. To continue press SAVE procedure MODEM TYPE EXTERNAL exe ge re ooo QUIT CONTINUE ADJUST MODEM CONFIGURATION Setting PIN e Press the key next to CHANGE PIN to open the menu for setting or changing your PIN e Enter a PIN e g 1234 Note You can type any PIN with 4 to 8 digits Please enter PIN 0000XXXX CLEAR PIN QOO 000 QUIT SAVE Please enter the parameter To continue press SAVE e Press SAVE to set the PIN Finally the ultimail displays the saved modem configuration Press CONTINUE to end the modem configuration procedure 8 mailcredit User Manual Using mailcredit Prerequisites Communication between mailcredit and ultimail Connection with the data centre ultimail is connected to a PC see page 4 mailcredit is installed on the connected PC ultimail is set up for operation with mailcredit see page 6 e Switch the ultimail on e Start mailcredit mailcredit detects the connected franking machine and displays the machine number e When mailcredit indicates it is ready for communication with the ultimail and the internet context menu gt Status you can load postage or start other Remote Services e g update the rate table The connection to the data centre is established and data transmission starts Messages in the display of the franking machine and balloon tips in mailcredit provide status info
6. mailcredit Connected to the FP World mailerechit User Manual 2 mailcredit User Manual About this manual Target group Topics mailcredit exe Next The User Manual of mailcredit is primarily aimed at users of FP franking machines and systems but also system administrators Users of mailcredit should have basic knowledge of Windows To install the application you need administrator rights but no special PC knowledge The present manual gives an overview of the software functions describes software installation in detail and how to perform daily routine tasks The appendices describe how to operate mailcredit with the respective franking machine The following icons and text markups have been used in the present manual e Bullet points precede instructions Dashes precede list items Menu commands file names path names are printed in the Courier font Names of links and buttons are given in square brackets Warning indicates a potential hazard which may result in injury Caution indicates potential operating errors and operations which may result in malfunctions The tips help avoiding such errors A tip offers advice or additional suggestions for improving the operation and provides additional information Contents About this manual Contents The mailcredit application Installation in Windows 7 Install the driver for the USB serial adaptor optional Use
7. 30 has not yet been established Confirm the message with the ENTER key As soon as the optimail 30 has finished its start routine mailcredit detects the connected franking machine and displays the machine number e When mailcredit indicates it is ready for communication with the optimail 30 and the internet context menu gt Status you can load postage or start other Remote Services e g update the rate table The connection to the data centre is established and data transmission starts Messages in the display of the franking machine and balloon tips in mailcredit provide status information 7 8 mailcredit User Manual Commissioning of optimail 30 when using mailcredit Warning Read the Installation Guide for the optimail 30 franking machine A Heed the safety instructions regarding set up and commissioning Warning Use only cables and adaptors supplied or approved by Francotyp Postalia to connect the optimail 30 to the PC Make sure connection cables are not damaged A Warning Heed the safety instructions for your PC Set up and commissioning of the optimail 30 is covered in detail in the Installation Guide Instead of the connection options described therein you can also establish a connection to the data centre via the internet using a PC and mailcredit Particularities of this connection type are described below Prior to commissioning Prerequisites To ensure smooth installation of your optimail
8. Appendix 5 Using mailcredit for the centormail franking system 9 Issue Possible cause and remedy centormail cannot mailcredit is not active establish a connection to Start mailcredit Repeat the procedure the data centre Cable issue Check whether or not the connection cable between franking machine and PC is properly connected see page 4 Quit and restart mailcredit or use the Reconnect meter function Communication error with remote station centormail is not configured for mailcredit operation Check the current modem configuration see page 6 PC problem web access failure Check the phone number of the data centre see centormail Operator Manual Proxy configuration incorrect Configure the proxy settings see mailcredit User Manual page 9 Data centre issue Try again later 10 mailcredit User Manual 2 mailcredit User Manual Things you should know Topics Supplementary documents mailcredit Kit The present Appendix describes how to operate mailcredit with the centormail franking system In this document you will learn how to connect the centormail to a PC how to set up the centormail for operation with mailcredit how to use mailcredit in your daily routine troubleshooting tips for mailcredit issues The present Appendix supplements the documentation that came with your centormail franking system Please read the Operator M
9. Start mailcredit Repeat the procedure Cable issue Check whether or not the connection cable between franking machine and PC is properly connected see page 4 Quit and restart mailcredit or use the Reconnect meter function centormail is not configured for mailcredit operation Check the current modem configuration see page 6 PC problem web access failure Check the phone number of the data centre see centormail Operator Manual Proxy configuration incorrect Configure the proxy settings see mailcredit User Manual page 9 Data centre issue Try again later 9 Notes Service Francotyp Postalia Ltd Lakeside House 74 Questor Powdermill Lane Dartford Kent DA1 1EF Phone 0844 225 2233 Website www fpmailing co uk Francotyp Postalia applies DQS certificated inte grated management systems with quality and envi ronmental management DIN EN ISO 9001 14001 These are valid for design and manufacturing of franking machines and postal equipment registration no 275570 QM 08 UM u118q Biglay XXX 80 L LOZ ZO AY OO EELS ELOO LS
10. connector into the power connection of the franking machine The power connection is at the rear of the optimail 30 e Plug the power plug into a grounded socket 230 VAC Switching on e Push I ON on the power switch the toggle switch on the left side of the franking machine Log in procedure Start screen The display lights up and the authorisa tion procedure starts Welcome Please follow the instructions for o the installation O O Insert the MASTERCard now Please confirm with CONTINUE Appendix 3 Using mailcredit for the optimail 30 franking machine 11 Log in procedure Welcome Please follow the Continue instructions for the installation Insert the MASTERCard now OOO Please confirm with CONTINUE Communication between franking machine and mailcredit Connection configuration mailcredit Connection Configuration Continue If necessary connect an external modem device GSM Modem or Universal Link Box to thel Cancel serial connection socket OOO Choose option Log in Now follow the instructions in the Installation Guide optimail 30 up to step Connection configuration Connection configuration e Start mailcredit on the PC Heed the status information of mailcredit on the PC screen When mailcredit indicates that communication with optimail 30 and the web is possible you can proce
11. mailcredit Kit The present Appendix describes how to operate mailcredit with the ultimail franking system In this document you will learn how to connect the ultimail to a PC how to set up the ultimail for operation with mailcredit how to use mailcredit in your daily routine troubleshooting tips for mailcredit issues The present Appendix supplements the documenta tion that came with your ultimail franking system Please read the Operator Manual before using the ultimail franking machine Pay special attention to the information of how to safely operate the franking machine The mailcredit Kit optimail 30 ultimail centormail contains all items you need to operate mailcredit for the ultimail franking system You can order this kit from Francotyp Postalia Appendix 4 Using mailcredit for the ultimail franking system Contents Things you should know Connect ultimail to the PC Setting up ultimail for operation with mailcredit To enable InfoPrint at the ultimail To configure the connection via mailcredit Using mailcredit Tips for helping yourself ON DO OO BB N 3 4 mailcredit User Manual Connect ultimail to the PC Warning Please make sure to observe the safety instructions in the ultimail Operator Manual and the safety instructions for your PC Warning Use only cables and adaptors supplied or approved by Francotyp Postalia to connect the ultimail to th
12. on your desktop e Start installation with Next Installation in Windows 7 7 mailcredit is now being installed This can take some time Updating System The features you selected are currently being installed Installation is complete mailcredit has been successfully installed Click the Finish button to exit this installation e Close the wizard with Finish mailcredit is installed 8 mailcredit User Manual me Customize File Edit View Tools Help Select which icons and notifications appear on the taskbar If you choose to hide icons and notifications you won t be notified about changes or updates To view hidden icons at any time click the arrow next to the notification area on the taskbar Tcons mailcredit No postage meter found Configure the display of icons in the taskbar The mailcredit icon L2 appears only when the application starts By default the mailcredit icon is hidden To view it you must click the arrow Show hidden Icons to the left of the other icons in the taskbar When you want the mailcredit icon to appear in the right hand notification area of the taskbar e Click the arrow Show hidden Icons e Select Customize n Show icon and notifications Hide icon and notifications Only show notifications e For mailcredit exe choose the option Show icon and notifications in the drop down menu Confir
13. restart mailcredit or use the Reconnect meter function mailcredit cannot access the COM port because it is in use by another application e g mailreport Close all applications Restart mailcredit The franking machine cannot establish a connection to the data centre Communication error with remote station Cable issue Check whether or not the connection cable between franking machine and PC is properly connected see Appendix Quit and restart mailcredit or use the Reconnect meter function Franking machine is not configured for mailcredit operation Check the current modem configuration see Appendix PC problem web access failure Check the phone number of the data centre see Operator Manual of your franking machine Proxy configuration incorrect Configure the proxy settings see page 9 Troubleshooting 21 Issue Cause and possible elimination The mailcredit icon is not visible in the taskbar Edit the taskbar properties See page 8 t For further details how to correct malfunctions yourself please refer to the Appendix for the respective franking machine 22 mailcredit User Manual Appendix 1 Install mailcredit in Windows XP 2 mailcredit User Manual System requirements Processor RAM No prerequisites exceeding those of the OS Hard disk space 15 MB Internet access broadband connection recommended
14. the instructions prior to plugging the adaptor to the PC and connecting the franking machine USB serial adaptor similar to illustration Connection cable USB serial converter To use the USB serial adaptor you must configure it in Windows once during commissioning The franking machine need not be running e Install the drivers from the supplied CD e Plug the USB serial adaptor to the D Sub socket of the connection cable and screw tight e Connect the connection cable to a USB interface of the PC Windows will detect a new device and starts the wizard for driver installation The wizard prompts you whether to establish a connection with Windows Update e Choose one of the two variants of Yes e Confirm with Next The wizard prompts you for the type of installation e Choose the option Install the software automatically e Confirm with Next Windows installs the USB Serial Converter This can take a few minutes When installation is complete the wizard prompts you to finish the procedure e Finish installation with Finish 11 12 mailcredit User Manual USB Serial Port Windows now continues by installing the driver for the USB Serial Port This procedure is identical with the preceding one The wizard prompts you whether to establish a connection with Windows Update e Choose one of the two variants of Yes e Confirm with Next The wizard prompts you for the
15. type of installation e Choose Install the software automatically e Confirm with Next Windows installs the USB Serial Port This can take a few minutes When installation is complete the wizard prompts you to finish the procedure e Finish installation with Finish Installation is complete Use mailcredit for communication between franking machine and data centre 13 Use mailcredit for communication between franking machine and data centre Caution Quit all other applications using the COM port e g mailreport before starting mailcredit e Connect the franking machine to the PC see the Appendix for the respective franking machine e Switch the franking machine on e If necessary Establish the communication to the PC at the franking machine see the Appendix for the respective franking machine e Run mailcredit by double clicking the desktop shortcut The mailcredit icon displays a green postage stamp and the message Connected mailcredit is now ready for operation As a rule no further steps are required and you can operate the franking machine as usual 14 mailcredit User Manual Status displays Icon Status display Meaning Red No postage meter found No communication with the Internet communication could franking machine not be checked Green Connected balloon tip Communication with the franking machine established Waiting for connection by the
16. 30 you should verify whether or not the following prerequisites are met The mailcredit Kit optimail 30 ultimail centormail supplied by Francotyp Postalia is at hand For the optimail 30 use the connection cable with the 25 pin male D Sub connector and the 9 pin female D Sub connector or the USB serial adaptor if applicable mailcredit is installed on the connected PC Installation Unpacking Setup the franking machine as Checking the contents of the package described in the Installation Guide aes optimail 30 Installing the sealer Follow the installation steps from unpacking to setting up the optional sealer Appendix 3 Using mailcredit for the optimail 30 franking machine 9 Connecting Connect optimail 30 to the PC Plug the connection cable D Sub male 25 pin provided by Francotyp Postalia to the serial interface on the optimail 30 and screw tight The serial interface is at the rear of the franking machine e Plug the connection cable 9 pin D Sub female to a serial interface of the PC C or USB interface or at the PC e Plug the USB serial adaptor to the D Sub socket of the connection cable and screw tight e Connect the connection cable to a USB interface of the PC Note The provided USB serial adaptor can look different than the model shown in the illustration 10 mailcredit User Manual Connect power cable Plug the power cable appliance
17. But connection to the internet is postage meter on interface interrupted COM The Internet server cannot be reached Connected balloon tip Communication with the franking machine and Waiting for connection by the connection to the internet are postage meter on interface established You can operate COM mailcredit Internet communication possible Green Starting data transfer Data transmission to the data flashing balloon tip centre in progress Log feature Log feature 15 mailcredit logs all balloon tip messages as well as their time of occurrence This is especially helpful for troubleshooting as you can retrace every step of a malfunctioning operation Display log To display the balloon tip messages log e Left click the mailcredit icon in the taskbar mailcredit opens the Balloon tip messages window a Time 13 05 2011 17 34 30 Title Internet communication error Message The intemet server has terminated the connection due to an error e Navigate the individual items with the lt lt gt gt previous next and lt lt gt gt first last buttons Delete log To clear the balloon tip messages log e Press Delete History to delete all logged balloon tip messages Quit log To close the Balloon tip messages window e Press Close me orclick on the x button in the upper right corner 16 mailcredit User Man
18. This step takes several minutes e Heed the mailcredit messages Follow the instructions e Confirm the message s after the procedure is complete with OK The software update is complete 18 mailcredit User Manual Exit mailcredit Status Reconnect meter Configuration Other links Update meter Show log Exit To exit mailcredit e Right click the mailcredit icon in the taskbar to open the context menu e Select Exit mailcredit closes and the icon disappears from the taskbar mailcredit should be running permanently when you operate franking machines that establish connections to the data centre automatically Other settings and functions Status Reconnect meter Configuration Other links Update meter Show log Exit The context menu of mailcredit offers additional functions To access these e Right click the mailcredit icon in the taskbar to open the context menu Status Displays information about the communication with the franking machine and the internet connection Reconnect meter Forces mailcredit to scan the COM ports for a franking machine and re establish communication Configuration Lets you edit proxy parameters proxy address and password and URLs stored in Other links Other links Links to useful websites such as the FP Shop You can edit or add new addresses in Configuration Show log Opens the text file in which mailcredit log
19. al communication device Prerequisites At the PC On optimail 30 v Modem and Telephone Numbers v Set Modem Parameters v Continue v GSM Modem v Enter PIN Save optimail 30 is connected to a PC see page 4 mailcredit is installed on the connected PC The optimail 30 is switched on e Start mailcredit mailcredit detects the connected franking machine and displays the machine number e Press the key e Select in the menu MODEM AND TELEPHONE NUMBERS SET MODEM PARAMETERS optimail 30 opens the procedure where you configure the connection to the data centre e Press CONTINUE to proceed optimail 30 performs a scan for available communication devices and offers them in a selection list Select GSM MODEM Enter a PIN e g 1234 Note You can type any PIN with 4 to 8 digits e SAVE the PIN you typed Appendix 3 Using mailcredit for the optimail 30 franking machine Using mailcredit Prerequisites Communication between mailcredit and optimail 30 Connection with the data centre optimail 30 is connected to a PC see page 4 mailcredit is installed on the connected PC optimail 30 is set up for operation with mailcredit see page 6 e Switch the optimail 30 on Start mailcredit No modem available appears during the start routine because communication between mailcredit and the optimail
20. anual before using the centormail franking machine Pay special attention to the information of how to safely operate the franking machine The mailcredit Kit optimail 30 ultimail centormail contains all items you need to operate mailcredit for the centormail franking system You can order this kit from Francotyp Postalia Appendix 6 Using mailcredit for the centormail franking system with graphic user interface Contents Things you should know Connect centormail to the PC Setting up centormail for operation with mailcredit Using mailcredit Tips for helping yourself oN O A N 3 4 mailcredit User Manual Connect centormail to the PC Warning Please make sure to observe the safety instructions in the A centormail Operator Manual and the safety instructions for your PC Warning Use only cables and adaptors supplied or approved by Francotyp Postalia to connect the centormail to the PC Make sure connection cables are not damaged mailcredit Kit optimail 30 ultimail centormail Before plugging in cables Have the mailcredit Kit supplied by Francotyp Postalia ready For the centormail use the connection cable with the two 9 pin female D Sub connectors and the USB serial adaptor if applicable Shut down switch off the PC properly e Switch off the centormail franking system Appendix 6 Using mailcredit for the centormail franking system with graphic user interface Co
21. aptor if applicable Shut down switch off the PC properly e Switch off the centormail franking system Appendix 5 Using mailcredit for the centormail franking system Connecting the connection cable USB interface at the PC C a or Switching on e Plug the connection cable D Sub female 9 pin provided by Francotyp Postalia to the vertical interface on the franking machine and screw tight e Plug the connection cable 9 pin D Sub female to a serial interface of the PC or e Plug the USB serial adaptor to the D Sub socket of the connection cable and screw tight e Connect the connection cable to a USB interface of the PC Note The provided USB serial adaptor can look different than the model shown in the illustration e Switch on the PC e Switch on the centormail franking system You must make some settings at the franking machine before you can operate mailcredit for the centormail For this purpose please refer to the following pages 5 6 mailcredit User Manual Setting up centormail for operation with mailcredit To use mailcredit select connection type external modem at the franking machine Prerequisites centormail is connected to a PC see page 4 mailcredit is installed on the connected PC centormail is switched on AtthePC Start mailcredit mailcredit detects the connected franking machine and displays the machine number
22. cation error between mailcredit and franking machine Check whether or not the connection cable between franking machine and PC is properly connected see page 4 Check the settings for communication with the data centre at the ultimail see page 6 Quit and restart mailcredit or use the Reconnect meter function Connection to the data centre cannot be established Communication error with data centre mailcredit is not active Start mailcredit Repeat the procedure Cable issue Check whether or not the connection cable between franking machine and PC is properly connected see page 4 Quit and restart mailcredit or use the Reconnect meter function Check the connection parameters for communication with the data centre see page 6 PC problem web access failure Check the phone number of the data centre see ultimail Operator Manual Proxy configuration incorrect Configure the proxy settings see mailcredit User Manual page 9 Data centre issue Try again later Appendix 5 ntormail franking Using mailcredit for the ce syste 2 mailcredit User Manual Things you should know Topics Supplementary documents mailcredit Kit The present Appendix describes how to operate mailcredit with the centormail franking system In this document you will learn how to connect the centormail to a PC how to set up the centormail for operation with
23. e PC Make sure connection cables are not damaged mailcredit Kit optimail 30 ultimail centormail Before plugging in cables Have the mailcredit Kit supplied by Francotyp Postalia ready For the ultimail use the connection cable with the two 9 pin female D Sub connec tors and the USB serial adaptor if appli cable Shut down switch off the PC properly e Switch off the ultimail franking system The power switch is located on the back of the franking machine Appendix 4 Using mailcredit for the ultimail franking system Connect the connection cable Switching on e Plug the connecting cable D Sub female 9 pin provided by Francotyp Postalia into the serial 9 pin interface on the ultimail and screw tight The interface is located at the rear of the franking machine and bears the symbol e Plug the connection cable 9 pin D Sub female to a serial interface of the PC or e Plug the USB serial adaptor to the D Sub socket of the connection cable and screw tight e Connect the connection cable to a USB interface of the PC Note The provided USB serial adaptor can look different than the model shown in the illustration e Switch on the PC e Switch on the ultimail franking system You must make some settings at the franking machine before you can operate mailcredit for the ultimail For this purpose please refer to the following pages 5 6 mailcredit Us
24. ed with connection set up Click CONTINUE to start the connection configuration optimail 30 scans connected devices and offers a list where you can select from available connection types This can take a few seconds 12 mailcredit User Manual Connection Configuration Internal Modem Not available GSM Modem Universal Link Box 0060 Choose option External Modem Delete PI PIN elete PIN HHH Cancel Save 6000 Choose option Authorisation Follow the optimail 30 Installation Guide To operate mailcredit e Select GSM MODEM Enter a PIN e g 1234 Note You can type any PIN with 4 to 8 digits e SAVE the connection configuration optimail 30 will call the data centre when Connection Configuration has been completed successfully Authorisation and all further installation steps take place as described in the Installation Guide optimail 30 Appendix 3 Using mailcredit for the optimail 30 franking machine 13 Tips for helping yourself Below you will find tips on how to eliminate problems that may arise when operating mailcredit for the optimail 30 Please read chapter Troubleshooting in the present manual when you have problems with the mailcredit application itself Refer to the optimail 30 Operator Manual when you need help with regard to malfunctions or problems in operating the optimail 30 franking machine The Installatio
25. er Manual Setting up ultimail for operation with mailcredit To operate the ultimail with mailcredit you must enable the InfoPrint function and set the modem type to external To enable InfoPrint at the ultimail You receive the machine specific authorisation code for InfoPrint from Francotyp Postalia Go to the SET UP menu using the e amp SETUP key v e Select SYSTEM SETTINGS MORE SYSTEM SETTINGS MORE gt MORE gt MORE gt ENABLE INHIBIT INFOPRINT v MORE v v ENABLE INHIBIT INFOPRINT ENABLE INHIBIT INFOPRINT e Type the authorisation code Confirm with CONTINUE InfoPrint shall be enabled ul ultimail enables the InfoPrint function Please enter the authorization code e Confirm the pop up message with the key 100XXXXXX QUIT CONTINUE OO OO 0000 Acknowledge with CONTINUE Appendix 4 Using mailcredit for the ultimail franking system 7 To configure the connection via mailcredit Go to the SET UP menu using the e O gt SETUP key 4 e Select SYSTEM SETTINGS gt SYSTEM SETTINGS MODEM v MODEM SET MODEM TYPE Setting the modem type External e Press the key next to MODEM TYPE The setting switches between INTERNAL and EXTERNAL If MODEM TYPE EXTERNAL is displayed e Press CONTINUE to confirm and Please enter the parameter proceed with the configuration
26. m with OK The icons will now be always visible when mailcredit is running Change proxy configuration Proxy Address Proxy User Proxy Password Installation in Windows 7 Proxy configuration By default mailcredit uses the connection settings of the internet explorer to access the internet In case this does not work you have to enter the data for your local proxy server manually If in doubt please contact your network administrator e Start mailcredit e Right click the mailcredit icon in the taskbar to open the context menu e Select Configuration Configure proxy mailcredit opens the Proxy Configuration dialogue Use Default Proxy Proxy Address Proxy User Proxy Password e Remove the Use Default Proxy check mark You can now enter the data for your local proxy server e Enter the protocol name e g http e Enter the IP adress Enter the port number usually 80 for HTTP or 443 for HTTPS e Enter the proxy user name e Enter the proxy password 9 10 mailcredit User Manual E Use Default Proxy Proxy Address _ http 192 168 1 1 80 Proxy User USERNAME Proxy Password eeeeesee e Save the data Install the driver for the USB serial adaptor optional Install the driver for the USB serial adaptor optional Caution Only use the supplied USB serial adaptor and install it exactly according to
27. mailcredit how to use mailcredit in your daily routine troubleshooting tips for mailcredit issues The present Appendix supplements the documentation that came with your centormail franking system Please read the Operator Manual before using the centormail franking machine Pay special attention to the information of how to safely operate the franking machine The mailcredit Kit optimail 30 ultimail centormail contains all items you need to operate mailcredit for the centormail franking system You can order this kit from Francotyp Postalia Appendix 5 Using mailcredit for the centormail franking system Contents Things you should know Connect centormail to the PC Setting up centormail for operation with mailcredit Using mailcredit Tips for helping yourself oN O A N 3 4 mailcredit User Manual Connect centormail to the PC Warning Please make sure to observe the safety instructions in the A centormail Operator Manual and the safety instructions for your PC Warning Use only cables and adaptors supplied or approved by Francotyp Postalia to connect the centormail to the PC Make sure connection cables are not damaged mailcredit Kit optimail 30 ultimail centormail Before plugging in cables Have the mailcredit Kit supplied by Francotyp Postalia ready For the centormail use the connection cable with the two 9 pin female D Sub connectors and the USB serial ad
28. mailcredit User Manual mailcredit is now being installed This can take some time fe mailcredit Setup Updating System a The features you selected are currently being installed Installation is complete fe mailcredit Setup mailcredit has been successfully installed Click the Finish button to exit this installation Cancel e Close the wizard with Finish mailcredit is installed Appendix 2 Using mailcredit for the mymail franking machine To operate mailcredit for the mymail franking machine you need the mailcredit Kit mymail You can order this kit from Francotyp Postalia Please read the mymail Installation Guide and the mymail Operator Manual on how to use mailcredit with the mymail franking machine 2 mailcredit User Manual Appendix 3 Using mailcredit for the optimail 30 franking machine 2 mailcredit User Manual Things you should know Topics Supplementary documents mailcredit Kit The present Appendix describes how to operate mailcredit with the optimail 30 franking machine In this document you will learn how to connect the optimail 30 to a PC how to set up the optimail 30 for operation with mailcredit how to use mailcredit in your daily routine the special points to observe when setting up and commissioning the optimail 30 if you want to use mailcredit for communication with the data centre troubleshooting tip
29. mailcredit for communication between franking machine and data centre 13 Log feature 15 Franking machine update 16 Exit mailcredit 18 Other settings and functions 18 Uninstall mailcredit 19 Troubleshooting 20 Appendix Appendix 1 Install mailcredit in Windows XP Appendix 2 Using mailcredit for the mymail franking machine Appendix 3 Using mailcredit for the optimail 30 franking machine Appendix 4 Using mailcredit for the ultimail franking system Appendix 5 Using mailcredit for the centormail franking system Appendix 6 Using mailcredit for the centormail franking system with graphic user interface 3 4 mailcredit User Manual The mailcredit application What is mailcredit Functions examples Supported operating systems Download mailcredit is a convenient PC application for easily linking FP franking machines with the data centre via the internet The fast internet connection replaces the connection via the analogue modem of the franking machine Load postage Franking machine update Load rate tables Contact the data centre during installation of the franking machine These Remote Services run exactly like those you are familiar with when a modem connection is active Windows XP Windows Vista Windows 7 You can download mailcredit from mailcredit francotyp com Installation in Windows 7 5 Installation in Wind
30. n Guide optimail 30 provides help when you have problems setting up and commissioning the franking machine gt If you cannot eliminate a fault yourself by following these hints please contact the Francotyp Postalia Service Issue Possible cause and remedy mailcredit does not Communication error between mailcredit and franking recognise the franking machine machine Quit and restart mailcredit or use the Reconnect meter function Cable issue Check whether or not the connection cable between franking machine and PC is properly connected see page 4 Quit and restart mailcredit or use the Reconnect meter function Connection configuration mailcredit is not active GSM Modem is not Start mailcredit offered in the list Restart the connection configuration mailcredit does not recognise the franking machine Check whether or not the connection cable between franking machine and PC is properly connected see page 4 Quit and restart mailcredit or use the Reconnect meter function Restart the connection configuration 14 mailcredit User Manual Issue Possible cause and remedy A modem is not available If the error occurs during commissioning Confirm the error message with the ENTER key and continue Setting up the connection to the data centre is part of the log in procedure mailcredit is not active Start mailcredit Repeat the procedure
31. nnecting the connection cable USB interface at the PC C a or Switching on e Plug the connection cable D Sub female 9 pin provided by Francotyp Postalia to the vertical interface on the franking machine and screw tight e Plug the connection cable 9 pin D Sub female to a serial interface of the PC or e Plug the USB serial adaptor to the D Sub socket of the connection cable and screw tight e Connect the connection cable to a USB interface of the PC Note The provided USB serial adaptor can look different than the model shown in the illustration e Switch on the PC e Switch on the centormail franking system You must make some settings at the franking machine before you can operate mailcredit for the centormail For this purpose please refer to the following pages 5 6 mailcredit User Manual Setting up centormail for operation with mailcredit To use mailcredit select connection type external modem at the franking machine Prerequisites centormail is connected to a PC see page 4 mailcredit is installed on the connected PC centormail is switched on Atthe PC Start mailcredit mailcredit detects the connected franking machine and displays the machine number At the centormail franking machine Press the Menu key Meni e Select SYSTEM SETTINGS MODEM y cento
32. ows 7 System requirements Processor RAM No prerequisites exceeding those of the OS Hard disk space 15 MB Internet access broadband connection recommended Administrator rights Procedure e Download the latest mailcredit version e Quit all running applications e Run the file setup exe by double clicking it e Confirm the Windows security prompt Do you want the following program to allow changes to this computer with yes The mailcredit installation wizard starts Welcome to the mailcredit P Installation Wizard Confirm with Next 6 mailcredit User Manual The wizard now prompts you to specify the installation path Destination Folder Select a folder where the application will be installed The Wise Installation Wizard will install the files for mailcredit in the following folder To install into a different folder click the Browse button and select another folder You can choose not to install mailcredit by clicking Cancel to exit the Wise Installation Wizard Installation folder Destination Folder C Program Files FP mailcredt Wise Installation Wizard R e Accept the suggested path or e choose another path with Browse When the desired settings are displayed e Continue with Next Ready to Install the Application 8 Click Next to begin installation e Enable Create desktop shortcut if you want to have a shortcut
33. rmail opens the modem settings N System Settings menu v Select modem type EXTERNAL Es Modem Proceed with W y e Enter a PIN e g 1234 Se External Note You can type any PIN with 4 to 8 y digits Continue e Save the setting with v v Enter PIN Save Appendix 6 Using mailcredit for the centormail franking system with graphic user interface Using mailcredit Prerequisites Communication between mailcredit and centormail Connection with the data centre centormail is connected to a PC see page 4 mailcredit is installed on the connected PC centormail is set up for operation with mailcredit see page 6 e Switch centormail on e Start mailcredit mailcredit detects the connected franking machine and displays the machine number e When mailcredit indicates it is ready for communication with the centormail and the internet context menu gt Status you can load postage or start other Remote Services e g update the rate table The connection to the data centre is established and data transmission starts Messages in the display of the franking machine and balloon tips in mailcredit provide status information 7 8 mailcredit User Manual Tips for helping yourself Below you will find tips on how to eliminate problems that may arise when operating mailcredit for the centormail franking system Please read chapter Troubleshooting in the present manual when yo
34. rmation Appendix 4 Using mailcredit for the ultimail franking system Tips for helping yourself Below you will find tips on how to eliminate problems that may arise when operating mailcredit for the ultimail Please read chapter Troubleshooting in the present manual when you have problems with the mailcredit application itself Refer to the ultimail Operator Manual when you need help with regard to malfunctions or problems in operating the ultimail franking system gt If you cannot eliminate a fault yourself by following these hints please contact the Francotyp Postalia Service Issue Possible cause and remedy mailcredit does not Communication error between mailcredit and franking recognise the franking machine machine Quit and restart mailcredit or use the Reconnect meter function Cable issue Check whether or not the connection cable between franking machine and PC is properly connected see page 4 Quit and restart mailcredit or use the Reconnect meter function ultimail is not configured for mailcredit operation Check whether or not InfoPrint is enabled see page 6 Check the present modem configuration see page 7 Quit and restart mailcredit or use the Reconnect meter function 9 10 mailcredit User Manual Issue Possible cause and remedy Modem does not respond mailcredit is not active Start mailcredit Repeat the procedure Communi
35. s errors amongst other things Uninstall mailcredit Windows 7 Windows XP Uninstall mailcredit 19 To uninstall mailcredit proceed as follows e In the Windows Start menu choose Control Panel gt Programs and Features e Click mailcredit in the list e Right click and choose Uninstall or click the Uninstall button at the top e Confirm the security prompt with Yes e If applicable confirm the Windows security prompt mailcredit is now being uninstalled e Inthe Windows Start menu choose Settings gt Control Panel e Select Software e Highlight mailcredit in the list and click the Change or Remove Programs button e Confirm the security prompt with Yes mailcredit is now being uninstalled mailcredit User Manual Troubleshooting Issue Cause and possible elimination mailcredit cannot be started You do not have administrator rights Change to a user account with administrator rights mailcredit does not recognise the franking machine The drivers for USB Serial Converter and USB Serial Port are not installed Plug the USB serial adaptor in again and let Windows execute the automatic installation via Windows Update See page 11 Establish a connection with the PC at the franking machine See the Operator Manual of your franking machine mailcredit malfunctions Communication problem between mailcredit and franking machine Quit and
36. s for mailcredit issues The present Appendix supplements the documentation that came with your optimail 30 franking machine Please read the optimail 30 Installation Guide and the optimail 30 Operator Manual before commissioning the optimail 30 Please make sure to observe the notes on intended use and the safety instructions in the Installation Guide and the Operator Manual The mailcredit Kit optimail 30 ultimail centormail contains all items you need to operate mailcredit for the optimail 30 franking machine You can order this kit from Francotyp Postalia Appendix 3 Using mailcredit for the optimail 30 franking machine Contents Things you should know Connect optimail 30 to the PC Setting up optimail 30 for operation with mailcredit Using mailcredit Commissioning of optimail 30 when using mailcredit Tips for helping yourself NORAD 3 4 mailcredit User Manual Connect optimail 30 to the PC Warning Please make sure to observe the safety instructions in the A optimail 30 Operator Manual and the safety instructions for your PC Warning Use only cables and adaptors supplied or approved by Francotyp Postalia to connect the optimail 30 to the PC Make sure connection cables aren Power switch ot damaged mailcredit Kit optimail 30 ultimail centormail Before plugging in cables Have the mailcredit Kit supplied by Francotyp Postalia ready For
37. the optimail 30 use the connection cable with the male 25 pin D Sub connector and the 9 pin D Sub socket and the USB serial adaptor if applicable Shut down switch off the PC properly e Switch off the optimail 30 The power switch is located on the left side of the franking machine Appendix 3 Using mailcredit for the optimail 30 franking machine 5 Connect the connection cable Plug the connection cable D Sub male 25 pin provided by Francotyp Postalia to the serial interface on the optimail 30 and screw tight The serial interface is at the rear of the franking machine e Plug the connection cable 9 pin D Sub female to a serial interface of the or PC Serial interface at the USB interface or at the PC e Plug the USB serial adaptor to the D Sub socket of the connection cable and screw tight e Connect the connection cable to a USB interface of the PC Note The provided USB serial adaptor can look different than the model shown in the illustration e Switch on the PC e Switch the optimail 30 on again H You must make some settings at the D franking machine before you can operate mailcredit for the optimail 30 For this purpose please refer to the following pages 6 mailcredit User Manual Setting up optimail 30 for operation with mailcredit To operate mailcredit you must configure the connection to the data centre via GSM modem as an extern
38. u have problems with the mailcredit application itself Refer to the centormail Operator Manual when you need help with regard to malfunctions or problems in operating the centormail franking system oo If you cannot eliminate a fault yourself by following these hints please contact the Francotyp Postalia Service Issue Possible cause and remedy mailcredit does not recognise the franking machine Communication error between mailcredit and franking machine Quit and restart mailcredit or use the Reconnect meter function Cable issue Check whether or not the connection cable between franking machine and PC is properly connected see page 4 Quit and restart mailcredit or use the Reconnect meter function A modem is not installed mailcredit is not active Start mailcredit Repeat the procedure Communication error between mailcredit and franking machine Check whether or not the connection cable between franking machine and PC is properly connected see page 4 At the franking machine Check the current modem configuration see page 6 Quit and restart mailcredit or use the Reconnect meter function Appendix 6 Using mailcredit for the centormail franking system with graphic user interface Issue Possible cause and remedy centormail cannot establish a connection to the data centre Communication error with remote station mailcredit is not active
39. ual Franking machine update not available in all countries Status Reconnect meter Configuration Other links Update meter Show log Exit Caution Initiate a Teleset procedure prior to updat ing the software of your franking machine Other wise certain data may be lost during the process The amount of 0 is sufficient mailcredit offers a convenient function to update the software of the franking machine This feature is not available in all countries and not available for all franking machines Prerequisites The new machine software is available as a file on the PC mailcredit indicates that communication with the franking machine is possible Teleset In order to exchange certain data a connection to the TDC is necessary before updating the software e Run Teleset as usual If you do not need additional credit simply initiate the process with an amount of 0 Update software e Right click the mailcredit icon in the taskbar to open the context menu e Select Update meter mailcredit opens the Update Software dialogue where you select the file and start the update Franking machine update not available in all countries 17 e Press Select to choose the location of the FPF file containing the machine software e Click Open to select the desired file e Click Start to start the upload mailcredit uploads the new software to the franking machine
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