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User Manual INSTANT WEBplay

1. 5 6 3 5 6 4 5 6 5 5 6 6 5 6 7 5 6 8 Previous Call Click this button to start the actual call from the beginning or to move to the previous call by clicking twice or clicking directly after replay of the actual call has been started Next Call Click this button to move to the beginning of the next call This button will only be available if the Previous call button has been used previously or if more recent calls are added to the database while the INSTANT WEBp ay has been open i e if the last call counter displays a value that is smaller or equal to 2 Last Call Repeat Click this button to repeat the last conversation The call will be startet automatically Mute On Off Click on the loudspeaker icon with sound waves to select mute mode If mute mode is activated the loudspeaker icon without sound waves will be displayed To deselect mute mode click the loudspeaker icon without sound waves and you will hear the replayed conversations Volume Control The volume control display indicates the currently selected volume level To increase or reduce the volume click on a decided point on the loudspeaker bar Maximize Click this button to change to maximized mode User Manual INSTANT WEBplay Doc Version 001 09 00 Rev 00 35 37 INSTANT WEBplay Operation of the INSTANT WEBplay NO 5 7 Help Window Click on one of the Help buttons provided on nearly every screen of the application to open t
2. 5 2 3 7 5 2 3 8 Agents Channels Icon The Agents Channels icon indicates whether the search for recorded calls is based on agents or channels For selection is made in the parameter Search for in the dialog box Settings see section 5 5 Subwindow Settings o8 GAP Fig 30 Search based on Agents Fig 31 Search based on Channels Last Call Repeat Mode Icon The Last Call Repeat mode icon indicates whether the INSTANT WEBp ay is operated in Last Call Repeat LCR or in Enhanced Last Call Repeat ELCR mode i e if all recorded calls are searched or if a search criterion is applied By default the Last Call Repeat mode is selected To enable the Enhanced Last Call Repeat mode use the parameters ELCR and ELCR criterion in the dialog box Settings section 5 5 Subwindow Settings A Fig 32 Operation in Last Call Repeat Mode a Fig 33 Operation in Enhanced Last Call Repeat Mode User Manual INSTANT WEBplay Doc Version 001 09 00 Rev 00 24 37 INSTANT WEBplay AG Operation of the INSTANT WEBplay W ASC 5 2 3 9 5 2 4 5 2 5 Playback Mode Icon The playback mode icon indicates whether Playback via Workstation or Playback via Telephone is selected y i Fig 34 Operation in Playback via Workstation Mode En Fig 35 Operation in Playback via PC Mode Progress Bar The progress bar indicates the time replayed of the current conversation in a graphical way You can click at an
3. ASC f INSTANT WEBplay INSTANT WEBpiay ASC a Start time 2008 07 08 11 20 04 am Int Party No tJ Ext Party No Channel Comment m 1 00 00 09 e 2 gt i Pi LCR 1 O Copyright ASC telecom AG All rights reserved User Manual Version 9 0 Date 2009 09 24 This manual is valid for the following ASC products e EVOip Server Software e INTERACTION Software e MARATHON EVOLUTION XXL MARATHON EVOLUTION MARATHON EVOlite Please note that you can always find the most up to date technical documentation on our web site at http www asctele com com partner area The ASC partner portal also provides the latest product updates Copyright 2004 2009 ASC telecom AG All rights reserved Windows is a registered trademark of Microsoft Corporation Linux is a registered trademark of Linus Torvalds MySQLO is a registered trademark of Sun Microsystems SUSE and openSUSE Linux are trademarks of Novell Inc All other marks and names mentioned herein may be trademarks of their respective companies ASC telecom AG Seibelstr 2 4 D 63768 H sbach Germany INSTANT WEBplay asc a sal do ul lo ae ae ee ee ll 2 OONDOHRWND Na ld ini o Description of the D ViICE cccceeeeeeeeeeeeeeeeeeeeeeeee see nesenee rc 3 Features and FUNCIONS irradia A ed 3 Last Call ACCESS cit rio ia tte 3 Display Modes lt a iaa coa bala 3 Last Call Search Mode oooccoccconncnnnconncnnnncnncc
4. The Int Party No display indicates the telephone number of the internal party that took part in the conversation You may also use the Internal Party Number as search criterion in the Enhanced Last Call Search mode For details see section Subwindow Settings Ext Party No The Ext Party No display indicates the telephone number of the external party that took part in the conversation You may also use the External Party Number as search criterion in the Enhanced Last Call Search mode For details see section Subwindow Settings Agent Channel According to the selection made in the parameter Search for of the Settings dialog box see section Subwindow Settings either the channel number of the currently replayed call or the name of the agent who has answered the currently replayed call is displayed The Comment field below is an edit field providing the possibility to add comments to the recorded conversations For details refer to section Edit Field Below the Comment field there are again some display fields The row directly below the Comment field consists of six elements that will be explained from left to right Playback 1 00 00 06 wia Workstation Last Call Status Field Channels Last Call Repeat Counter Fig 29 Display Fields 2 User Manual INSTANT WEBplay Doc Version 001 09 00 Rev 00 36 37 INSTANT WEBplay Error Messages N ASC 6 Error Messages Due to security reasons the connec
5. The next search will then only detect the latest conversations with this figures or characters Duration This value restricts the search for recorded calls on the duration entered in the ELCR Criterion parameter The next search will then only detect the latest conversations according the entered duration The duration have to be entered by the following format lt gt or 00 00 00 e g lt 00 01 00 User Manual INSTANT WEBplay Doc Version 001 09 00 Rev 00 29 37 INSTANT WEBplay Operation of the INSTANT WEBplay Type Call direction unknown inbound outbound incoming outgoing All call types recording generic alerting call back conference hold Comment Text 1 Text 20 Number 1 Number 10 asc Description Search for conversations with unknown call direction Search for conversations with inbound conversational partners Search for conversations with outbound conversational partners Search for conversations with incoming conversational partners Search for conversations with outgoing conversational partners This value restricts the search for recorded calls on the call type With the option All call types all call types will be found Search for standard calls Search for CTI data only Search for calls with the type information alerting Search for calls with the type information call back Search for conference calls Search for calls with
6. currently selected volume level To increase or reduce the volume click on a decided point on the loudspeaker bar Display Fields The following display fields are available on the right hand side of the upper part of the surface Start time 19 05 2009 17 49 33 Int Party No 541 Ext Party No Channel Stereo EVOip active Channel 002 Fig 28 Display Fields 1 Start Time The Start time display indicates the time the currently replayed conversation has been started User Manual INSTANT WEBpl ay Doc Version 001 09 00 Rev 00 22 37 INSTANT WEBplay AG Operation of the INSTANT WEBplay N ASC 5 2 3 2 5 2 3 3 5 2 3 4 5 2 3 5 5 2 3 6 Int Party No The Int Party No display indicates the telephone number of the internal party that took part in the conversation You may also use the Internal Party Number as search criterion in the Enhanced Last Call Search mode For details see section 5 5 Subwindow Settings Ext Party No The Ext Party No display indicates the telephone number of the external party that took part in the conversation You may also use the External Party Number as search criterion in the Enhanced Last Call Search mode For details see section 5 5 Subwindow Settings Agent Channel According to the selection made in the parameter Search for of the Settings dialog box see section 5 5 Subwindow Settings either the channel number of the currently replayed call or the name of the agent
7. for specific calls applying search criteria Access Protection A login procedure is integrated in the INSTANT WEBplay requiring user name and password to get access to the application Furthermore you have the possibility to define a combi user with a User Manual INSTANT WEBplay Doc Version 001 09 00 Rev 00 3 37 INSTANT WEBplay Ag Description of the Device ASC 1 1 10 separate password The user name is defined by the system administrator but the password can individually be changed by the logged in user within the INSTANT WEBp ay software Localized Software The INSTANT WEBgp ay provides several application languages To get the country specific date and time format the user can additionally select between English UK and English US Downloading Audio Files The INSTANT WEBpilay provides the possibility to download the replayed audio files to the local hard disk and to save them as wav files Commenting Calls The user may easily add comments to calls on the audio files database These comments can also be used as search criterion in Enhanced Last Call Repeat mode Volume Control The volume of the replayed calls can easily be controlled with buttons A Mute button is additionally provided to stop voice output Log Off Functions The INSTANT WEBgp ay includes a log off timer which means that the logged in user is logged off automatically after a user definable time span has elapsed Additionally th
8. minimized mode providing merely the buttons to playback the recorded calls and to control the volume as well as a Maximize button to switch back to maximized mode Playback via Phone Playback via Workstation Je Fig 13 Playback via Phone Button Ji Fig 14 Playback via Workstation Button User Manual INSTANT WEBplay Doc Version 001 09 00 Rev 00 17 37 INSTANT WEBplay Ag Operation of the INSTANT WEBplay N ASC 5 2 1 3 5 2 1 4 These buttons are intended to toggle between the two replay modes Playback via Workstation and Playback via Telephone In the subwindow settings section 5 5 Subwindow Settings you can enter a telephone number to replay the recorded calls on this endset If this functions is currently not available on your MARATHON EVOLUTION accidentally clicking on this button will only bring up the following error message Windows Internet Explorer There is no LCR server available Please contact your administrator or switch to Playback via PC Fig 15 Playback via Telephone Error Message The actually selected replay mode is also indicated by the icon Ss resp below the Comment field Last Call Repeat Enhanced Last Call Repeat The Last Call Repeat Enhanced Last Call Repeat button changes its appearance according to the actually selected mode By default the INSTANT WEBp ay is started in Last Call Repeat mode meaning that all recorded calls can be replayed in a counter c
9. not trust the source do not open or save this file What s the risk Abb 22 File Download Window 5 2 1 7 Save Comment The Save Comment button saves the text entered in the Comment field with the currently replayed audio file on the audio file database Fig 23 Save Comment Button After the file has been successfully saved the following message will be displayed Fig 24 Save Message Click OK to quit the message and to return to the INSTANT WEBp ay main window User Manual INSTANT WEBplay Doc Version 001 09 00 Rev 00 20 37 Operation of the INSTANT WEBplay ASC INSTANT WEBplay AG f 5 2 1 8 5 2 1 9 5 2 2 5 2 2 1 5 2 2 2 Log Off i Fig 25 Log Off Button Use the Log Off button to stop the current replay session and to close the INSTANT WEBplay Help Help buttons are available on nearly every dialog box of the INSTANT WEBplay to call up the context sensitive help providing information on the actual screen and the entire application ys Fig 26 Help Button Playback and Volume Control Buttons The buttons on the lower part of the INSTANT WEBp ay are used for playback and volume control and are probably already well known from conventional CD audio players Previouscall Next call E gt H PR LCR M4 O Stop Last Call Rpeat volume contral Play Pause Mute On Off Fig 27 Buttons for Playback and Volume Control Stop Click this button t
10. part The smaller part below contains the buttons that are used to playback the recorded calls and to control the volume The upper part also contains buttons on its left hand side but these are used to operate the INSTANT WEBplay software The right hand side of the upper part consists mostly of display fields providing information on the recorded conversations or on the selected settings Additionally provided are a Comment field providing the possibility to add information and the progress bar for navigating within conversations All elements of the INSTANT WEBplay user interface will be explained in detail in the following User Manual INSTANT WEBplay Doc Version 001 09 00 Rev 00 16 37 INSTANT WEBplay ASC Operation of the INSTANT WEBplay NU 5 2 1 5 2 1 1 5 2 1 2 Operating Buttons The nine buttons on the left hand side are used to operate the INSTANT WEBp ay software Display Mode __ i Playback Mode Q qu Last Call Repeat Mode Search Mode a A Settings Download En Save Log off A 2 _ Hip Fig 11 Buttons on the Left Hand Side of the Main Window Minimize Maximize Fig 12 Minimize Maximize Button The Minimize Maximize button toggles between the two display modes of the INSTANT WEBplay By default the application is started in maximized mode If all required settings have been made the application can also be operated in
11. search for last calls is based on Channels or Agents Settings Opens the dialog box to configure the INSTANT WEBplay software Download Save the call on your PC or to open the call for playback with another player Save Saves the text entered in the Comment field with the audio file on the database User Manual INSTANT WEBplay Doc Version 001 09 00 Rev 00 10 37 INSTANT WEBp ay Quick Reference Guide ASC f Previouscall Next call mE gt id P LCR Id 0 Stop Last Call Rpeat volume contra Play Pause Mute On Off Fig 5 Buttons for Call Replay Button Stop Play Pause Previous call Next call Last Call Repeat Mute Volume control Description Stops replaying the actual call Initiates replay of the latest call Interrupts the replay of the actual call Starts the actual call from the beginning or Moves to the previous call by clicking twice or clicking directly after replay of the actual call has been started Moves to the beginning of the next call Repeats the last call Selects deselects Mute mode Decreases or increases the volume Indicates the currently selected volume level User Manual INSTANT WEBplay Doc Version 001 09 00 Rev 00 11 37 INSTANT WEBplay AG Operation of the INSTANT WEBplay N ASC Operation of the INSTANT WEB play Getting Started Before using the INSTANT WEBp ay make sure that the following software is instal
12. settings and to return to the INSTANT WEBp ay main window Region Use this parameter to select one of the following languages as application language Furthermore you can select either English UK or English US to get the country specific date and time format e Czech e German English UK e English US e Spanish e French e Italiano e Japanese e Dutch e Polish e Russian e Chinese e Taiwanese User Manual INSTANT WEBplay Doc Version 001 09 00 Rev 00 28 37 INSTANT WEBplay Operation of the INSTANT WEBplay ASC f 5 5 2 ELCR HINT The values of this parameter are fields of the audio files database The number of values displayed may vary according to the access rights the logged in user has on this database The ELCR Enhanced Last Call Repeat parameter works only in conjunction with the parameter ELCR Criterion on some types as it defines the type of criterion the entry of the database that should be applied to an Enhanced Last Call Repeat search and the ELCR Criterion parameter defines the content of the criterion The following types are available Please define the parameter ELCR Criterion for the types which are displayed below in italic style Type Description Select This default value corresponds with the LCR criterion meaning that all recorded calls are found when a search is executed It therefore makes no sense to enter an ELCR Criterion Any text entered accid
13. the type information hold This value restricts the search for recorded calls on the content of the Comment field saved with the audio files Select this value and enter characters that should be included in the Comment field of the conversations you want to replay in the ELCR Criterion parameter The next search will then only detect the latest conversations with these characters in the Comment field This value restricts the search for recorded calls on the content of additional data base fields as e g Text 7 or Text 20 If you want to search only for calls contenting a special entry please select this value and enter the content of the additional field at the parameter ELCR Criterion Only calls with this text will be found at the next search This value restricts the search for recorded calls on the content of additional data base fields as e g Number 1 or Number 10 If you want to search only for calls contenting a special entry please select this value and enter the number of the additional field at the parameter ELCR Criterion Only calls with this number will be found at the next search User Manual INSTANT WEBplay Doc Version 001 09 00 Rev 00 30 37 INSTANT WEBplay Ag Operation of the INSTANT WEBplay W ASC 5 5 3 5 5 3 1 ELCR Criterion This parameter works only in conjunction with the parameter ELCR as this parameter defines the content of the criterion that has been selected in the preceding par
14. who has answered the currently replayed call is displayed The Comment field below is an edit field providing the possibility to add comments to the recorded conversations For details refer to section 5 2 5 Edit Field Below the Comment field there are again some display fields The row directly below the Comment field consists of six elements that will be explained from left to right eN mn n 1 00 0 09 A 2 Last Call Counter Channels Playback via Workstation Playbacktime Last Call Repeat Fig 29 Display Fields 2 Last Call Counter The number with the minus sign at the outmost left 70 in the above example indicates the conversation that is displayed 7 would mean that the last conversation recorded is replayed Use the Skip Backward button in the lower part of the screen to proceed to conversations that have been recorded earlier as recorded calls are saved in a counter chronological order Status Field Indicates the total length of the actual conversation In case of big calls the status will be displayed after clicking the replay button During replay the time already replayed will be shown From time to time this field is used for status messages like Extracting or Loading to indicate that the last call is extracted from the database and loaded on the local PC for playback User Manual INSTANT WEBplay Doc Version 001 09 00 Rev 00 23 37 INSTANT WEBplay Ag Operation of the INSTANT WEBplay W ASC
15. STANT WEBplay meaning that all time information in the INSTANT WEBp ay is displayed in accordance with the time that is valid on the recorder 5 6 Minimized Window The minimized window provides merely the buttons to playback the recorded calls and to control the volume as well as a Maximize button to switch back to maximized mode If all required settings have been made the application can also be operated in minimized mode using the Minimize button in the main window To regain access to the full information and the full functions just click the Maximize button and you will return to the main window in maximized mode Previous Call Next Call B gt H bi LCR Il Stop Lat Call Repeat Mute On Off Maximize Play Pause volume Control Fig 44 Minimized Mode Button Bar This button bar requires only a small amount of space on the desktop of your computer but provides all functions necessary to replay calls Most of the buttons are probably already well known from conventional CD audio players 5 6 1 Stop Click this button to stop replaying a recorded call 5 6 2 Play Pause Click the button Play to start the replay of a call During replay of a call the Play button becomes a Pause button providing the possibility to break the replay process at any point and to continue from this point User Manual INSTANT WEBplay Doc Version 001 09 00 Rev 00 34 37 INSTANT WEBplay Ag Operation of the INSTANT WEBplay N ASC
16. aa 26 Subwindow Channel oia ena 26 SUBWINGOW Settings ita AAA AAA AA ath dee haere 28 REIO So anta A a id 28 User Manual INSTANT WEBplay Doc Version 001 09 00 Rev 00 1 37 INSTANT WEBplay asc 5 5 2 5 5 3 5 5 3 1 5 5 4 5 5 5 5 5 6 5 5 7 5 5 8 5 5 9 5 5 10 5 6 1 5 6 2 5 6 3 5 6 4 5 6 5 5 6 6 5 6 7 5 6 8 A O 29 GR Criterios insti a tr acvaie 31 Using Wild Cards oococinicnicnnininnnonncconcnnccnnr cnc nera 31 A E E E A EE A ot 32 S arcli for East E E E E AE EAE A E E 32 NE 32 A O 33 AUTO LOG O bae eins 33 AN A 33 U E E E E T E A da lest Aes Setar E E E S A 34 MINIMIZO WIG OW sia cea 34 a o ETE T A a a E EE E TE tec eteatessaeteaseccassectad 34 Play Pals Encan n a a A eee 34 Previous C ali eana a a a a ei aE A a 35 NESA C E E E E E eS E A E E E 35 East Call A irinenn snr EE AA LARS AE TE APEI E AEAEE r ERER REEE EN EEREN 35 EEDE E AEE A 35 LOJET oTi A A A E PEE EAE AE A A N E SEE ida 35 NYFED Aa E O EA E cti 35 A cdeeetzcnsettesacateusecseaeseas satis ea Ee Ea aa E a e a EATA ARE AE EA EGAN i 36 Error MESS IDO ERE 37 User Manual INSTANT WEBplay Doc Version 001 09 00 Rev 00 2 37 INSTANT WEBplay Ag Description of the Device ASC 1 1 Description of the Device The INSTANT WEBp ay is the Search amp Replay Client for the MARATHON EVOLUTION EVO p Server Software and INTERACTION Software As a truly browser based application it does not require any proprietary software
17. ameter Enter the value of a search criterion as for example 05386952105 as external party number HINT The use of wild cards is also allowed in the ELCR Criterion parameter see section 5 5 3 1 Using Wild Cards If you have for example selected the value Internal Party Number for the ELCR parameter above and you enter 2 as ELCR Criterion the next search will then find all calls with internal parties which phone numbers begin with 2 Using Wild Cards The sign can be used as wild card at the beginning in the middle or at the end of a search string Examples Enter Miller to find all entries starting with Miller e g Miller Frank Miller John etc Enter er to find all entries ending with er e g Miller Manager etc Enter c te to find all entries beginning with c and ending with te e g communicate create etc Enter in to find all entries including at least in e g beginning ending etc Enter 260 to find all entries including the numerical sequence 60 e g 06021 500 06022 321 0911 5060 etc INSTANT WEBpiay asc English US Phone No 540 192 168 2 22 Own Phone Number y Password Change Password EMPTY 22 ELCR criterion Auto log off 30 1 144000 Minute s Search for Log off by closing lv Search for last calls 90 v Days UTC z Output format save MU_LAW_STEREO v Output format playback MU_LAW_STEREO Save C
18. ancel Help Fig 42 Searching with Wild Cards User Manual INSTANT WEBplay Doc Version 001 09 00 Rev 00 31 37 INSTANT WEBplay Ag Operation of the INSTANT WEBplay W ASC 5 5 4 5 5 5 5 5 6 Search for Values e Channels e Agents Use this parameter to search either for channels or for agents You can further specify your selection in the INSTANT WEBp ay main window by clicking on the Channels or Agents button and selecting specific channels or agents you want to search for Search for Last Calls Values e Auswahl e 5 15 e 30 e 90 e 180 e 360 This parameter restricts the search of the last calls of the selected days Phone No This parameter is intended to enter the telephone number of a telephone that is located near the computer the INSTANT WEBp ay is running on to replay the recorded calls see chapter 5 2 1 2 Playback via Phone Playback via Workstation User Manual INSTANT WEBpl ay Doc Version 001 09 00 Rev 00 32 37 INSTANT WEBplay Ag Operation of the INSTANT WEBplay N ASC 5 5 7 5 5 8 5 5 9 Password Click the Change Password button of this parameter to change the INSTANT WEBplay login password of the logged in user Change Password User Name Old Password New Password Confirm New Password Save Cancel Help Fig 43 Password Settings User This read only text box cannot be edited and is merely intended to verify whether the p
19. e user can define whether the logged in user will be logged off if the INSTANT WEBplay window is closed during the log off time mentioned above Online Help The INSTANT WEBplay provides help buttons on nearly every dialog box providing further information on the actual screen and the entire INSTANT WEBplay software User Manual INSTANT WEBplay Doc Version 001 09 00 Rev 00 4 37 System Requirements ASC INSTANT WEBplay AG f 2 System Requirements The INSTANT WEBplay is running with e Microsoft Internet Explorer V7 0 or V 8 0 e Windows Media Player V7 00 and later or e RealPlayer V 10 0 or V 11 0 HINT The RealPlayer version 12 0 can not be used e Mozilla Firefox V3 0 HINT If the Firefox web browser is used the audio data will be transmitted unencrypted User Manual INSTANT WEBplay Doc Version 001 09 00 Rev 00 5 37 INSTANT WEBplay AG Configuration of the Web Access N ASC 3 Configuration of the Web Access To use the full functionality of the INSTANT WEBp ay you have to adapt the security of your web browser Please proceed as described in the document 03_Configuration_Browser_e in the folder 03_ASC Software_Operating_System_lInstallation User Manual INSTANT WEBplay Doc Version 001 09 00 Rev 00 6 37 INSTANT WEBplay Quick Reference Guide XK ASC 4 Quick Reference Guide 4 1 Main Window This section provides an overview of the INSTANT WEBpiay user interface listing al
20. ecceeecceeeeeseeeeeeeeeneeeeeeeeaeeseeeseaeeeaeeseaeesaeeseaeeseeseeeseeesneeeeaee 18 Agents Channels asian lalala 18 SeA A E E E E 19 Download Callao E E E A E E E E E E E E 19 SAVE COMME Mikitan isien annene ia id ici 20 LOG Off kioin srne e A 21 a E E a E e T 21 Playback ang Volume Control Buttons siisii nenatis eee dhe fies di ei 21 O oo fuentes oia tania delata 21 Play Pausen a ie 21 a 010 bon Oh emerge see en EE e eee o O eee 22 INAS A cass Seca ess Sos ie vices clea cee Shey a d a 22 ERA a E ea ceex soc cautsssge E E E has tence eee aeeeeass 22 Mute O dos 22 Volume Control ccs icccescesescasgecicecscedesctseasnssasaseadesscsaseustsceaanheradcchanseseauaetasscdsdseadeseadesasdanagussacasgaeensestsensesccasactess 22 Display FIG AS coc a daa 22 Start TIME iii an 22 IntiPariy NO espies ecacsuezngvacevatanpanataesnuraattgactaq ant eeesaduegraytcetedsegeaniseessacewdwvateuea ernedara eatis 23 Ext PantyaNO dicos eee at ante eit i ea A ees 23 Agent Channel cecceescesscceeseeesceceaeeeaeeeseeeceeeeaaeseaeesaaeeeaeeseeeseacessaesaeeeaeeseaeesaaeeaeseseesaeesaeeseaeeeaeeeaeesaeeseeeeenees 23 Last Call Colt iii eR Aa ed ee eel ie id 23 SATUS ISIC EEEE ET ET T E E E E dueasacs teuscateaeccasincaae 23 Agents Channels ICOM ccoo e cides ceda EA A Ea 24 Last Call Repeat Mode ICOM si cnica abia 24 Playback Mode ICON oi ads 25 Progress Dal ona ate 25 Edit Field icono aa ld A ai 25 SUDWINdOW AQENiS sarria lili E dns A a A e i
21. entally in the ELCR Criterion text box with this value selected will be deleted Own Phone Number This value restricts the search for recorded calls on the internal party number saved with the audio files Select this value and enter the phone number of an internal party you want to replay conversations of in the ELCR Criterion parameter The next search will then only detect the latest conversations with this internal party Partner Phone Number This value restricts the search for recorded calls on the external party number saved with the audio files Select this value and enter the phone number of an external party you want to replay conversations of in the ELCR Criterion parameter The next search will then only detect the latest conversations with this external party Third Party Phone Number This value restricts the search for recorded calls on the third party number saved with the audio files Select this value and enter the third party phone number you want to replay conversations in the ELCR Criterion parameter The next search will then only detect the latest conversations with this third party DTMF Sequence This search criterion will only be active if the user has the right to see his her own phone number or the partner s phone number This value restricts the search for recorded calls on the figures or characters saved with the audio files Select this value and enter the figures or characters in the ELCR Criterion parameter
22. erson intending to change the password is logged in with his her own User ID Old Password Type in your old password New Password Type in your new password Confirm New Password Retype your new password to prevent typing errors Click on the Save button to confirm or on the Close button to discard your settings and to return to the Settings dialog box Auto Log Off Value range 1 144000 Minutes Use this parameter to define when the logged in user will automatically be logged off The default setting is 30 minutes but you can extent the time span e g to suit the user s working hours Log Off by Closing Check this box to log off the user each time the INSTANT WEBgplay dialog box is closed with the Close button in the upper right corner of the window By default this box is unchecked meaning that the user is not logged off and does not have to go through the login procedure if he she User Manual INSTANT WEBplay Doc Version 001 09 00 Rev 00 33 37 INSTANT WEBplay ASC Operation of the INSTANT WEBplay NU closes the dialog box with the Close button and reopens the INSTANT WEBp ay within the time defined in the Auto Log Off parameter 5 5 10 UTC Select UTC to set the time of the application to the Universal Time Code meaning that all time information in the INSTANT WEBplay e g start and end times of calls is displayed in accordance with the UTC Normally the time of the recorder will be used by the IN
23. he context sensitive online help of the INSTANT WEBp ay Use the scroll bar on the right hand side the table of contents or the hyperlinks within the text to navigate to the sections of interest TUE index suchen Quick Reference Guide Description of the Device Display Fields The following display fields are available on the right hand side of the upper part of the surface ta Features and Functions E Last Call Access Display Modes El Last Call Search Modes Access Protection Localized Software Downloading Audio Files Commenting Calls Volume Control Log Off Functions Online Help E System Requirements O Operation of the INSTANT WEBplay 0 Getting started Bj Login E Maximized Mode E Minimized Mode Main Window Y Operating Buttons Playback and Volume Control Buttons WiDisplay Fields Start Time Int Party No Ext Party No Agent Channel Last Call Counter Status Field Agents Channels Icon Last Call Repeat Mode Icon Playback Mode Icon E Progress Bar E Edit Field E Subwindow Agents E Subwindow Channels subwindow Settings minimized Window stop E Maximize E Help Window Fig 45 Online Help Start time 19 05 2009 17 49 33 Int PartyNo 51 Ext Party No Channel Stereo EVOip sctive Channel 002 Fig 28 Display Fields 1 Start Time The Start time display indicates the time the currently replayed conversation has been started Int Party No
24. hronological order The Enhanced Last Call Repeat mode on the other hand provides the possibility to define a search criterion for the recorded calls refer to the subwindow Settings in section 5 5 Subwindow Settings As this button is used to toggle between the two modes in LCR mode the button Enhanced Last Call Repeat is displayed because you can switch to this mode using the button and in ELCR mode the button Last Call Repeat will be displayed because you can switch to this mode using the button Qe Fig 16 Enhanced Last Call Repeat Button displayed in LCR Mode R Fig 17 Last Call Repeat Button displayed in ELCR Mode The actually selected mode is indicated by the outmost right middle of the three icons below the Comment field Agents Channels The Agents Channels button changes its appearance according to the value selected for the parameter Search for in the dialog box Settings see section 5 5 Subwindow Settings i e whether the search for recorded calls is based on Agents or Channels To further specify the User Manual INSTANT WEBplay Doc Version 001 09 00 Rev 00 18 37 INSTANT WEBplay AG Operation of the INSTANT WEBplay N ASC 5 2 1 5 5 2 1 6 search click on the button and select specific Agents or Channels from the dialog boxes that will be opened For details on the dialog boxes refer to sections 5 3 Subwindow Agents and 5 4 Subwindow Channels din Fig 18 Age
25. ick on the button Save to activate the selection The search for recent calls will then only find calls of the selected agents To cancel the selection click the Cancel button and the last saved selection will be used By default the entry ALL is selected making sure that calls of all agents the logged in user has access to will be replayed Subwindow Channels The Channels button calling up this subwindow is only available in the main window if the parameter Search for see section 5 5 4 Search for in the dialog box Settings see section User Manual INSTANT WEBplay Doc Version 001 09 00 Rev 00 26 37 INSTANT WEBplay Ag Operation of the INSTANT WEBplay W ASC 5 5 Subwindow Settings is set to the value Channels i e if the search for recorded calls is based on Channels Search Criteria Channels ERARRARRERE REA RARE RE RENE RE RARA RARA RRE RE RARA RARA RARE RARA EVOip Channel 001 Stereo EVOip Channel 001 EVOip Channel 002 Stereo EVOip Channel 002 EVOip Channel 003 Stereo EVOip Channel 003 EVOip Channel 004 Stereo EVOip Channel 004 EVOip Channel 005 Stereo EVOip Channel 005 EVOip Channel 006 Stereo EVOip Channel 006 EVOip Channel 007 Stereo EVOip Channel 007 EVOip Channel 008 Stereo EVOip Channel 008 EVOip Channel 009 Stereo EVOip Channel 009 Fig 40 Channels Selection To further specify your search select one or more by using the control and or the shift key channels from the list or mar
26. installed on the client PC Features and Functions Apart from its outstanding quick access to the latest call the INSTANT WEBplay provides additional functions like quick access to last calls minimized display mode Enhanced Last Call Replay mode access protection different application languages download function adding comments to calls easy volume control log off functions online help These functions will be briefly explained in the following Last Call Access After start up the INSTANT WEBplay automatically searches for the last calls To replay previous calls or even more recent calls that have been recorded in the meantime while the INSTANT WEBplay window has already been open Next call and Previous call buttons are provided similar to those of a conventional audio CD player Display Modes The INSTANT WEBplay provides two display modes The maximized mode displays all available functions in a user friendly dialog box for easy configuration and convenient enhanced search configuration But in order to save space on the desktop of your computer the application can also be operated in minimized mode providing all buttons necessary for replaying calls in a small button bar Last Call Search Modes lts Last Call Repeat feature allows for easy and fast playback of the latest calls in a counter chronological order by simply clicking PLAY or STOP buttons The Enhanced Last Call Repeat feature furthermore allows searching
27. itive online help Maximized Mode After successful login the INSTANT WEBp ay opens the following main window INSTANT WEBpiay ASC a Start time 2009 07 09 11 20 04 am Int Party No tJ Ext Party No Channel Comment 1 L qu b 7 om p A R 1G 0 Copyright ASC telecom AG All rights reserved Fig 8 Main Window Maximized Mode It instantly starts replaying the latest call and you can control the replay process with the buttons below Minimized Mode You may also switch the INSTANT WEBplay to minimized mode providing the buttons for controlling the replay process with a smaller amount of space required on the desktop of your computer gt Mo LCR 14 0 Fig 9 Minimized Window User Manual INSTANT WEBplay Doc Version 001 09 00 Rev 00 15 37 INSTANT WEBplay Ag Operation of the INSTANT WEBplay W ASC To make use of the sophisticated functions and to see all details provided with each call by the INSTANT WEBp ay have a closer look at the windows especially at the main window 5 2 Main Window After successful login the INSTANT WEBplay opens the following main window 2008 07 05 11 30 04 am 497541505282 Display Fields Stereo EVO ip Channel 082 Edit Field 00 00 09 Display Fields volume Control Playback Buttons X INSTANT WEB ay Control Buttons Fig 10 Main Window The main window of the INSTANT WEBplay is divided into an upper and a lower
28. k the entry ALL to replay calls of all listed agents and click on the button Save to activate the selection The search for recent calls will then only find conversations that took place on the selected channels To cancel the selection click the button Close and the last saved selection will be used By default the entry ALL is selected making sure that calls of all channels be replayed User Manual INSTANT WEBplay Doc Version 001 09 00 Rev 00 27 37 INSTANT WEBplay Ag Operation of the INSTANT WEBplay W ASC 5 5 5 5 1 Subwindow Settings The subwindow Settings allows to configure the INSTANT WEBgplay software itself defining the application language changing the access password defining log off criteria and to configure the search and replay process defining an ELCR criterion selecting the item that is searched for defining a telephone number for Playback via Telephone INSTANT WEBpiay ase Settings English US 4 Phone No 5400192 168 2 22 Select o Password Change Password C EMPTY En ELCR criterion va IP Auto log off 130 1 144000 Minute s T Search for Channels Log off by closing Search for last calls 90 xl Days UTC E Output format save MU_LAW_STEREO v Output format playback MU_LAW_STEREO Y Save Cancel Help Fig 41 Subwindow Settings Click on the Save button to confirm or on the Close button to discard your
29. l buttons and displays available on the main window For details on the functions of the displays and operating elements refer to section 5 Operation of the INSTANT WEBplay 2008 07 08 11 20 04 am 497541505262 Display Fields 442 Stereo EVO ip Channel 082 Edit Field 00 00 09 Copyright ASC telecom AG All rights reserved Display Fields volume Control Playback Buttons INSTANT WEB guey Control Buttons Fig 1 Main Window 4 2 Display Fields Start time 19 05 2009 17 49 22 Int Party No 541 Ext Party No Channel Stereo EVOip active Channel 002 User Manual INSTANT WEBplay Doc Version 001 09 00 Rev 00 7 37 INSTANT WEBplay AG A Quick Reference Guide f SC E mn n 1 00 0 09 A 2 Last Call Counter Channels Playback via Workstation Playbacktime Last Call Repeat Fig 2 Display Fields Display field Description Start time The time the currently replayed conversation has been started Int Party No Internal party number Ext Party No External party number Channel Agent Channel number of the currently replayed conversation Agent who answered the currently replayed call Last Call Counter Counter of the recent conversations in counter chronological order Volume Control Indicates the currently selected volume level Status Field Display for time and status of the call Indicates the total length of the actual conversation Indica
30. led on your PC Microsoft Internet Explorer V7 0 or V 8 0 Windows Media Player V7 00 or later resp Mozilla Firefox V3 0 Real Player later V10 0 Verify the browser settings Make sure that cookies are accepted and that the JAVA Script function is enabled As the INSTANT WEBplay is a truly browser based application no proprietary software has to be installed on your PC not even JAVA Applets or Active X controls are used The INSTANT WEBpiay itself is capable of replaying the recorded calls using the loudspeakers of the PC For starting the INSTANT WEBplay type its correct web address available from your system administrator into the Address text field of your browser The Login screen of the INSTANT WEBplay will be displayed User Manual INSTANT WEBplay Doc Version 001 09 00 Rev 00 12 37 INSTANT WEBplay ASC Operation of the INSTANT WEBplay NU Login INSTANT WEBpiay Eo User Login User Name E Password Login Combi User Help Fig 6 INSTANT WEBplay Login INSTANT WEBpiay asc A TE sl m gt i E El lt User Login User Name Miller Password jpevcccece Combi User Name Administrator Combi Passwort Login Single User Help Fig 7 INSTANT WEBplay Combi User Login User Manual INSTANT WEBplay Doc Version 001 09 00 Rev 00 13 37 INSTANT WEBplay Operation of the INSTANT WEBplay ASC f The INSTANT WEBgp ay provides
31. nccn saad ieiar iaeei aiaei dadini diiaiiniiaiosi terii 3 ACCESS Protector ista a ia dia 3 Localized SONWANE tones dida tado ltda EA 4 Downloading Audio Files iiccoicninn ri 4 Commenting Gall cion ci iia 4 Volume Control scan as 4 E O dvecasteqsdeevedextsn tases txetovasteas E ES 4 Online Help ida acid 4 System AAA PPP A 5 Configuration of the Web ACCESS ommmmmcccocnnnnnnccccannancrrr nunne nunnana 6 Quick Reference Guide coi A dd 7 Mal WINDOW cia ad eee nd cepted 7 Display Flelds cional ansia 7 Edit Field econ ai at e E ad 9 BuUtONS tidad A A A aa 10 Operation of the INSTANT WEB pllay ss ecceseesssseeeeneeeeeseeeseesneeeeseeeesneeeeeeeneessnaesasseaeeeeesesenenenss 12 Getting Started cia Rk Reelin viata aed 12 LON ss E E ET rege decays A de 13 Maximized Mode iais acct dhe ik eee a 15 Minimized MOJE ccris seisena rra ces henenacees aca eE eiS OSE ne EE Inle 15 Main Wind OW tsi tei ciel edletndtine eo a a eee tie tie eats 16 Operating BUttONS c eee eeeeeeeeeeeeeteeeeeeeeeeceeeesaeeeaeeseeeeeaeeseeseaeeeaeeseaeesaeeseaeeeeeeeaeeeaeeseeseeeseaeseaeesieeseeeseaeeeeees 17 Minimize MaximiZe cccccccceeecececeeeteeenceeeeeeeeaeeeeecaaaaceeeeesaaaaeeeeesaaaneeeecaaaaeeeesesaaaeeeesesenaaeeeseseeeeeeeseseeeueeeeess 17 Playback via Phone Playback via Workstation c cccesseceeesceeeeeneeeeeeeeeeeeeeeaeeeeeaneeseaeeseeaeeeeeaeeesenaeeeseateneaes 17 Last Call Repeat Enhanced Last Call Repeat ec
32. nts Button Fig 19 Channels Button Settings ES Fig 20 Settings button Click the Settings button to display a dialog box that allows to configure the INSTANT WEBp ay software itself defining the application language changing the access password defining log off criteria and to configure the search and replay process defining an ELCR criterion selecting the item that is searched for defining a telephone number for Playback via Telephone The dialog box Settings is explained in detail in section 5 5 Subwindow Settings Download Call The Download Call button is used to save the audio file of the currently replayed conversation in uncompressed WAVE format 8 kHz PCM Mono 64 kbit s and call information belonging to the call in CSV format on the hard disk of your computer a Fig 21 Download Call Button User Manual INSTANT WEBplay Doc Version 001 09 00 Rev 00 19 37 INSTANT WEBplay Ag Operation of the INSTANT WEBplay W ASC The call will be converted together with the call information into a Zip file Click the Download button to save the call on your PC or to open the call for playback with another player File Download Do you want to open or save this file i Name AM9YWMY3_505 zip Type WinZip Datei 45 8 KB From 192 168 1 233 Always ask before opening this type of file While files from the Internet can be useful some files can potentially harm your computer If you do
33. o stop replaying a recorded call Play Pause Click the button Play to start the replay of a call During replay of a call the Play button becomes a Pause button providing the possibility to break the replay process at any point and to continue from this point User Manual INSTANT WEBplay Doc Version 001 09 00 Rev 00 21 37 INSTANT WEBplay Ag Operation of the INSTANT WEBplay N ASC 5 2 2 3 5 2 2 4 5 2 2 5 5 2 2 6 5 2 2 7 5 2 3 5 2 3 1 Previous Call Click this button to start the actual call from the beginning or to move to the previous call by clicking twice or clicking directly after replay of the actual call has been started Next Call Click this button to move to the beginning of the next call This button will only be available if the Previous call button has been used previously or if more recent calls are added to the database while the INSTANT WEBplay has been open i e if the last call counter displays a value that is smaller or equal to 2 Last Call Repeat Click this button to repeat the last conversation The call will be startet automatically Mute On Off Click on the loudspeaker icon with sound waves to select mute mode If mute mode is activated the loudspeaker icon without sound waves will be displayed To deselect mute mode click the loudspeaker icon without sound waves and you will hear the replayed conversations Volume Control The volume control display indicates the
34. tes during replay the time already replayed of the actual conversation Channels Agents Indicates whether the search for recorded calls is based on agents or channels Last Call Repeat Indicates the selected Last Call Repeat mode Enhanced Last Call Repeat Playback via Indicates the currently selected playback mode Workstation User Manual INSTANT WEBplay Doc Version 001 09 00 Rev 00 8 37 Quick Reference Guide ASC INSTANT WEBplay Ag 4 Fig 3 Progress Bar Indicates the replay progress of the current conversation 4 3 Edit Field Comment Accident 25 Enter a comment you want to save with the current audio file User Manual INSTANT WEBplay Doc Version 001 09 00 Rev 00 9 37 Quick Reference Guide ASC INSTANT WEBplay AG f 4 4 Buttons Display Mode _ ha Playback Mode Qu qu Last Call Repeat Mode Search Mode 1I 4 Settings Download Eo E Save Log off fs Help Fig 4 Buttons for INSTANT WEBplay Operation Button Description Log off Stops the current replay session and closes the INSTANT WEBplay Minimize Maximize Toggles between minimized and maximized display mode Help Opens the online help Playback via phone Toggles between the playback modes Playback via PC Last Call Repeat Toggles between the Last Call Repeat modes Enhanced Last Call Repeat Channels Agents Indicates whether the
35. the following application languages e Czech e German e English UK e English US e Spanish e French e Italiano e Japanese e Dutch e Polish e Russian e Chinese e Taiwanese Select the suitable language by clicking the correspondent flag After login you can change the languge in the dialog box Settings see section 5 5 Subwindow Settings The selected language will be saved by the INSTANT WEBp ay and next time it will open with this language Enter the user name and the password as the case may be the combi user name and combi password you received from your system administrator into the text boxes User and Password and click on the Login button You may change your password after login in the dialog box Settings see section 5 5 Subwindow Settings Buttons Logs into the application via single sign on In this case no user name and password is necessary The recorder has to be in the same domain as the Una user The system uses the full Windows login o information domain user name e g ASC Test This functionality has to be configured in the ASC DataManager Login Logs into the application Expands the User Login dialog so that a Combi Combi User User and Password can be defined User Manual INSTANT WEBplay Doc Version 001 09 00 Rev 00 14 37 INSTANT WEBplay Ag Operation of the INSTANT WEBplay W ASC Single User Minimizes the User Login dialog Help Opens the context sens
36. tion to the server will be automatically terminated in case of long inactivity Click OK and login again Windows Internet Explorer A Session time out This session was too long inactive Due to security reasons your session has been terminated Please log in again Fig 46 Session Time Out User Manual INSTANT WEBplay Doc Version 001 09 00 Rev 00 37 37
37. y point of the progress bar to navigate within the call to move forwards or backwards Fig 36 Progress Bar Edit Field The Comment field in the middle of the upper left hand side of the screen is the only field in this dialog box that can be edited if the logged in user has the right to write into this field Comment ccin Fig 37 Comment Field Just click into the text box and enter a comment you want to save with the current conversation There aare a maximum of 265 characters allowed You can also use this comment as search criterion in Enhanced Last Call Repeat mode refer to section 5 5 Subwindow Settings for details To save your comment click on the Save button in the right hand part of the screen Fig 38 Save button User Manual INSTANT WEBplay Doc Version 001 09 00 Rev 00 25 37 INSTANT WEBplay Ag Operation of the INSTANT WEBplay W ASC 5 3 5 4 Subwindow Agents The Agents button calling up this subwindow is only available in the main window if the parameter Search for see section 5 5 4 Search for in the dialog box Settings see section 5 5 Subwindow Settings is set to the value Agents i e if the search for recorded calls is based on Agents Search Criteria Fig 39 Agents Selection To further specify your search select one or more by using the control and or the shift key agents from this list or mark the entry ALL to replay calls of all listed agents and cl

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