PQLabs Touch Screen Platform
Contents
1. and you have no idea about what the real problem please contact PQ Labs Support Team For any technical issue please report a problem by following steps Run the doctor tool to build a diagnose session E Click on Send report Click here to enter your email sample email com support pqlabs com diagnose report D PQLabs MultiTouchPlatform Report DA 2402020043 paqrd Attention executable file is not allowed to send for safe Hi Su a detailed description You may be required to add your name and your mailbox which can receive email feedback Besides you can add more descriptions about issue you encounter in the text window If there is an internet connection of the computer Click Send and then our support mailbox www pqlabs com will get that issue report If itis without internet connection Please package the report folder located at C Program Files x86 PQLabs MultiTouchPlatform by default and send to Support Team Email support pqlabs com 5 FAQ 1 PQ Platform can not detect any hardware device it reports Device Disconnected A 1 Make sure power adapter and USB cable are connected well 2 Exchange another power adapter or USB cable if you have 3 Exchange another computer with PQ Labs driver installed Web http www pqlabs com Support support pqlabs com PQ Labs 4 For customized large size touch overlay if there is any other USB extender not2. a good status please click on send report and contact PQ Labs support team e Check ambient light Check if surrounding lights condition is good f No lights interference or within normal range x Surrounding lights is too strong the hardware may not be disturbed Web http www pqlabs com Support support pqlabs com Q PQ Labs 3 How to install uninstall 3 1 Preinstallation a Support OS Windows XP Vista 7 8 10 b PQ Labs website downloading link http www pqlabs com download mt_driver_kit exe 3 2 Install ke Y Steps double click ESE Click on Yes Click on Next Select a different install path if you need Click on Install Click on Finish to reboot 3 3 Uninstall Y Step Open install path C Program Files x86 PQLabs MultiTouchPlatform Click on Unst gt _ Click on Yes on the new popup 4 What can I do when touch overlay fails to work 4 1 Build a diagnosis session Start the Doctor Y Steps Click on 2iaamse gt gt _ Click onset PQLabs MultiTouch Platform Device Connected 5 Version 4 1510 d 111945 Touchscreen Information Options MultiTouch Doctor is ready to do diagnoses of the touchscreen Notes Please DO NOT touch the touchscreen while MultiTouch Doctor is running The touch function is DISABLED when doctor running please manipulate with mouse keyboard 2 Web http www pqlabs co
3. Q PQ Labs PQLabs Touch Screen Platform User Manual Version 4 0 Copyright 2015 PQLabs All Rights Reserved Web http www pqlabs com Support support pqlabs com Q PQ Labs 1 Definition of words PQ Labs Multi Touch Platform Released software after PQ driver installed Multi Touch Doctor A debug tool integrated into Platform TUIO Table Top User Interfaces Objects A third party protocol supporting multi touch feature Ambient lights In some working condition it may have infrared lights from some kinds of lamps or from directly casting or reflecting sunlight 2 Platform Interface and Function The platform application includes two sections platform and doctor 2 1 Platform Platform main interface Touchscreen Information Options Serial Number EN460007337 v V Windows Native Touch _ Passive Pen Support Firmware Version 31 0040 V Tuio Support FlashTuio Support Description e5 Series 4K 32 points _ Double Click Optimization Handwriting Optimization T Night Club Mode Where Ambient Light Flashing Frequently _ Log Touch Data Close Top Application by v V Mouse Keyboard Simulation Br Pihi Launch When Windows Starts Up Flexible Scan Rate already being maximum Reset Default Settings R Platform main function e TUIO protocol support Any application developed by TUIO protocol can get touch messages from PQ Labs platform Web http www pqlabs com Support su
4. duct datasheet and mechanical drawing A You can get the datasheet and drawings from our website http multitouch com support html 7 How can I get in touch with PQ Labs support Web http www pqlabs com Support support pqlabs com Q PQ Labs A You can contact our support by 1 Email support pqlabs com Highly Recommended 2 Skype support pqlabs for instant chat if you really need a quick reply Please be aware that PQ Labs support team is located at China Working time is 9 00am 18 00pm Timezone on UTC 8 Web http www pqlabs com Support support pqlabs com
5. efault Tuio Support Passive Pen Support Enable Disable Passive Pen Support disabled by default Fassive Pen Support Flash Tuio Support Enable Disable TUIO TCP support enabled by default FlashTuio Support Double Click Optimization Make you easier to double click to open an item disabled by default _ Double Click Optimization Handwriting Optimization When you draw a line to the end and release your finger it may cause a joggle this feature enabled will reduce that joggle enabled by default Handwriting Optimization Night Club Mode This feature can enhance anti jamming performance of PQ Labs hardware When there is some lights interface this feature will let touch screen work normal Disabled by default O Night Club Mode Where Ambient Light Flashing Frequently Log Touch Data This feature can log touch data end customer can enable it to make a log for PQ Labs support team Disabled by default Log Touch Data Mouse Keyboard Simulation PQ Labs supports for other operating system which does not support touch feature http www pqlabs com support pqlabs com Q PQ Labs Under this circumstance PQ hardware works as a mouse keyboard to support your applications Enabled by default Mouse Keyboard Simulation o Close Top Application by Multi fingers Pinching Close Top Application by Multi fingers Pinching Disabled by default E Close Top Application by Multi fingers Pinching e Launc
6. erial Number the unique identification of hardware e Firmware 2 22 Preparation e Check and close other PQMT applications Stop other application which may occupy PQ hardware and prepare for doctor running f PQ hardware is disconnected from all other application connection x Running environment doesn t prepare e Check Windows 7 native multi touch Check if current Windows OS supports native touch or if native touch feature is Web http www pqlabs com Support support pqlabs com Q PQ Labs diabled f Windows native touch and multi touch feature are supported x Windows native touch not supported or multi touch feature is disabled 2 23 Diagnose Steps e Check compatibility Check 1f current plugged hardware is supported by the Platform f Current hardware is supported x Current driver is too old to support the hardware e Open bulk device Check if current plugged hardware data can be read correctly f PQ hardware is disconnected from all other application connection x Running environment doesn t prepare e Check power supply This option is only meaningful for part series product which is powered by USB cable This option will report if current got from PC is enough f Power enough or function not available for power adapter x Power from USB cable is not enough e Check touchscreen data It will give out a score after finishing this option check f Hardware check is ok x Hardware may be not in
7. h when Windows Start up Strongly recommended to enable it Enabled by default Launch When Windows Starts Up e Flexible Scan Rate Allow end customer to adjust scan rate of hardware you may get a higher FPS of hardware Flexible Scan Rate already being maximum e Reset Default Settings R Reset to these feature settings in factory Reset Default Settings R 2 13 Calibration e Calibration Allow end customer to call calibration utility Calibrate e Reset Calibration Discard stored calibration data and reset to default data in theory For large and customized hardware this function is recommended if hardware mounts precisely Reset Calibration 2 14 Utility e Diagnose Allow end customer to call the MultTouch Doctor tool for troubleshooting Web http www pqlabs com Support support pqlabs com Q PQ Labs Utility Diagnose D 2 2 Multi Touch Doctor Multi Touch Doctor is used for troubleshooting when end customer encounters a problem Multi Touch Doctor interface Check and dose other POMT applications Check Windows 7 native multi touch Please DO NOT touch the touchscreen while MultTouch Doctor is running The touch function is DISABLED when doctor running please manipulate a with mouse keyboard here Reset Touchscreen Data Diagnose Send Report 2 21 Device Information This area show basic information of PQ Labs hardware including Serial Number and Firmware e S
8. is case you have to send this report to PQ Labs support team Steps Click on Send Report Web http www pqlabs com Support support pqlabs com Web Support Click here to enter your email sample email com support pglabs com diagnose report D PQLabs MultiTouchPlatform Report DA2402020043 pard Attention executable file is not allowed to send for safe Hi Support detailed description Fill out the new popup windows with your information and issue description just click Send button if the PC has an internet access If it is without internet connection please package the report folder located at C Program Files x86 PQLabs MultiTouchPlatform by default and send to Support Team Email support pqlabs com Check ambient light Device Information Serial Number EN460007337 Firmware Preparation Check and dose other POMT applications Check Windows 7 native multi touch Diagnose Steps Check compatibility Open bulk device Check power supply Check Touchscreen Data Check ambient light Solution 31 0040 Details Ambient light is too strong Please turn off some of the spot lights or move the touchscreen and then do the diagnoses again Reset Touchscreen Data Cancel Send Report v Generally PQ Labs IR touch screen may be disturbed by Sunlights or Halogen lamps Please try to remove or decrease any strong lights directly casting to touch sc
9. m Support support pqlabs com Q PQ Labs 4 2 Diagnosis result analysis If you find a red error in test result please refer these below options to find a solution Check compatibility Device Information Serial Number EN460007337 w Firmware 31 0040 Preparation Details Check and dose other PQMT applications af Error firmware 31 00 0040 Check Windows 7 native multi touch af The firmware is not supported by current version of Multitouch Driver Kit Diagnose Steps Please update the MultiTouch Driver Kit Check compatibility gt 4 i from website http www PQLabs com A or reinstall the MultiTouch Driver Kit from pen bulk device the setup disk Check power supply Check touchscreen data Check ambient light ECK ambene Igri Reset Touchscreen Data Diagnose Cancel Send Report Solution v Upgrade to latest driver from PQ Labs official website http www pglabs com support html Open bulk device fails Device Information Serial Number EN460007337 w Firmware 31 0040 Preparation Details Check and dose other PQMT applications Notes Check Windows 7 native multi touch Please DO NOT touch the touchscreen while MultiTouch Doctor is running Diagnose Steps The touch function is DISABLED Check compatibility when doctor running please manipulate with mouse keyboard here Open bulk device Check power supply Check touchscreen data Reset Touchscreen Data Send Rep
10. ort Solution v Reinstall PQ labs driver Check power supply Web http www pqlabs com Support support pqlabs com Q PQ Labs Device Information Serial Number EN460007337 Preparation Check and dose other POMT applications Check Windows 7 native multi touch Diagnose Steps Check compatibility Open bulk device Check power supply Check touchscreen data Check ambient light Solution 31 0040 Details Power supply check failed Please check the power cable and connect the AC adapter to touchscreen Reset Touchscreen Data Cancel Send Report v Check if the end with two USB heads are plugged into computer and try to exchange another USB cable if you have Check touchscreen data Device Information Serial Number EN460007337 Preparation Check and dose other POMT applications Check Windows 7 native multi touch Diagnose Steps Check compatibility Open bulk device Check power supply Check Touchscreen Data Check ambient light Solution 31 0040 Details Touchscreen data check failed Please make sure the touchscreen is Clear and NO TOUCH happens lf the checking still failed please click Reset Touchscreen Data to reset and then do the diagnoses again Notes Please DO NOT touch the touchscreen while doing the reset Reset Touchscreen Data Cancel Send Report v Make sure touch surface is clear and without anything might block Signal v In th
11. pport pqlabs com Q PQ Labs e Windows Native Touch support Support for applications developed based on Windows native touch e PQ Labs SDK support PQ Labs provides SDK for customers presently it supports C C C WPF 4 0 Flash Flash Player v10 1 or above AIR 2 0 environment e Mouse Keyboard mode support PQ Labs supports for other operating system which does not support touch feature Under this circumstance PQ hardware works as a mouse keyboard to support your applications 2 11 Touchscreen Information e Serial Number Unique ID of a touchscreen Serial Number EN460007337 ka e Firmware Version Internal firmware version of a touchscreen Firmware Version 31 0040 e Description Maximum touch points that a physical touch screen supports Description G5 Series 4K 32 points e Status Show current status of a touch screen It may be a Working normal Status running ok b Open bulk device failed status fail open device IC3211111111 c Open virtual digitizer failed status fail open vir digitizer 0 d Open physic digitizer failed status fail open phy digitizer IL2151111116 e Platform version Version of the driver Web http www pqlabs com Support support pqlabs com Q PQ Labs Version 4 1510 build 111945 2 12 Option Web Support Windows Native Touch Enable Disable Windows Native Touch enabled by default Windows Native Touch Tuio Support Enable Disable TUIO UDP support enabled by d
12. provided by PQ Labs please remove it and directly connect touch overlay to computer and test if it can recognized 5 If the problem persists still please contact support team by email 2 What USB extenders PQ Labs approved A Please refer to PQ Labs official recommendation of USB extenders http www pglabs com usb extender html 3 What OS is supported how can I get a latest driver A Presently PQ Labs touch overlay supports to work with operating system below 1 Windows Windows XP Vista 7 8 10 2 Mac OSX OSX 10 5 and later 3 Linux Ubuntu10 04 and later Fedora 14 and later 4 Android Native supported by PQ Labs iStick for other hardware device you may need to compile a driver by yourself 4 What is the difference of all kinds model touch overlay A It is listed on our website http www pqlabs com compare_screen html Also you can contact PQ Labs Sales team in California for more detailed information 5 Is it possible to connect multiple touch overlay to single PC A Yes it is supported no doubt But this function is not enabled by default you need to write an email to our Support team and ask a new xml to activate that feature In this email we may need 1 How many monitors and touch overlay 2 If there are multiple monitors how do they work together Extend or group as one whole desktop 3 The serial number of every touch overlay which can be read out from PQ platform 6 Where can I get pro
13. reen v If the problem persists please click on Send Report to contact PQ Labs Support Team For more information please refer to last option http www pqlabs com support pqlabs com Q PQ Labs Check Windows 7 native multi touch Web Support Check ambient light Device Information Serial Number EN460007337 w Firmware 31 0040 Preparation Details Check and dose other PQMT applications Nothing unexpected found Check Windows 7 native multi touch gt If the problem is not solved cick Send Report for turning to Diagnose Steps support pglabs com Check compatibility Open bulk device Check power supply Check Touchscreen Data Reset Touchscreen Data Cancel Send Report Solution v Go to Control Panel Hardware and Sound Pen and Touch Click on tab Touch Make sure both Use your finger and Enable ulti touch options are checked OK Use your finger as an input device Enable multi touch gestures and inking Touch actions Use your finger to interact with items on the screen You can adjust the settings for each touch action Touch action Equivalent mouse action Double tap Double click Press and hold Right dick Touch pointer A Show the touch pointer when I m interacting with items on the screen http www pqlabs com support pqlabs com Q PQ Labs 4 3 How to send a report If the doctor can not help you out
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