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2.1 Preparing the Microsoft Lync Environment for IP Phones

1. Active Enable v Date Format Fixed wv Start Time Jan v 1 w j02 00 End Time Jan v 1 02 00 Offset 60 Minutes 2 Configure the settings using the table below as reference Version 2 0 11 73 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd 7a f AudioCodes 400HD Series IP Phone with Microsoft Lync gt To configure Daylight Saving Time using the Configuration File e Open the Configuration File page Management tab gt Manual Update gt Configuration File and configure the parameter using the table below as reference Table 3 25 Daylight Saving Time Parameters Parameter Active system daylight_saving activate Date Format system daylight_saving mode Start Time system daylight_saving start_date Start Time system daylight_saving start_date month Start Time system daylight_saving start_date day Start Time system daylight_saving start_date hour Start Time system daylight_saving start_date minute Administrator s Manual http arttel ru shop ip telefony ip telefon audiocodes 420hd Description Determines whether the phone automatically detects the Daylight Saving Time for the selected Time Zone DISABLE Disable default ENABLE Enable Configures the date format Valid values are FIXED Date is specified as Month Day of month DayOfWeek Date is spec
2. Daylight Saving Time E Active Disable v NTP amp Time Settings Active Enable v Obtain Time Zone from DHCP T GMT 00 00 Greenwich Mean Time Dublin Edinburgh Lisbon London Casablanca Monrovia v Primary Server ntp ucsd edu US v Secondary Server ntp cis strath ac uk UK v Update Interval 0 12 Days Hours Time Display Format 24 Hours v 3 Configure the NTP and Time Settings using the table below as reference and then click Submit Note If the Obtain Time Zone from DHCP parameter is set to Disabled only the Primary Server NTP server parameter will be modifyable Administrator s Manual 78 Document LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual 3 Manual Configuration of a Single IP Phone Table 3 27 NTP Server and GMT Parameters Parameter Description Time Zone Default is 00 00 system ntp gmt_offset Enables the NTP server from which the phone retrieves the date and time 0 Disable 1 Enable obtains the time information from a configured NTP server network lan dhcp ntp server list enabled Enables prioritization of the NTP server s information received from the DHCP server Option fields 42 or 4 over the static configuration system ntp primary server address and system ntp secondary server address 0 Disable 1 Enable default network lan dhcp ntp gmt offset en
3. ssssssseeee 68 Table 3 25 Daylight Saving Time Paramelere isa venne e kr hen Va e Fe Er eta d e rer EET eda ER Reda na 74 Table 2 25 NTP Server Pare BUB si ere ooa c dede dpa rh go pce Fallon dC Ard etu Ad PADRE T7 Table 3 27 NTP Server and GMT Paramelet Sunissa oid eri e aE AA AA Eo b Ran 79 Table 2226 LDAP Parasites oecon beson ai 80 Table 2 257 TO Paame eeo N 82 Table 5 1 Administrator account Username and Password sse 109 Table 5 2 User account Username and Password esie niente p rina se citet cx ERR duda 109 e ROI Do4 ro 1g M T E 110 Table E Syslog FA MEE rs ois E E uaa E TU Table 7 2 Packer Recording Paramete E scrierea beue terae re ocu Nadeau ccleaner rcbus 120 Table 7 3 Crash Dump Para e BP Luuscuecoieseee attri troie esce iiu tet ones cssc undo Ne d bU L D e RR Nec d dare 122 Table 7 Port Miror Parammpglble ceo ercet rater on tnt adea rte Le penc oe lu EENE iDEA 124 Table 5 1 Static DNS Record Faratieletge ie a oni o ttti ettet teta aiae aaa Eii 132 Table B T 420EID IP Phone SSDOCHICOll OE eisenai teu e Le pene beu aiee 137 Table B 2 430HD and 440HD IP Phone Specifications aes iecesencce eec nehm cene 139 Table D 3 ouppord NE TE EG S qe eie seti e de QN Era bee PDa e phEx2 c Dip Du ere aep as ke Du QM osenrr ts 142 Tape BA Supponed SIF MENO m 143 Tave B S SUI St SIF SS ts 144 Administrator s Manual 8 Document LTRT 09936 http arttel ru shop ip tel efony ip telefon audiocodes 4
4. eese 83 4 1 Park Call M eS 42 Music on Hold MOH siissssiscsscissscisissiasisisvssiseisisssosssiisiasiiasiisanneians SR SERE FREE 83 4 3 Configuring Timeout for Inactive Status to change to pe Gin OM 4 4 Group Call Pickup GCP 84 30 85 4 6 Configuring Microsoft Lync Servar 2013 for SRTP f TUG m 85 4 7 Better Together over Ethernet E Aae eenaa 86 471 Installing ihe BToEe PO ADDIGSUOD cacccsacacessesasasnnpiaconsneatsanedpideersacdassniaeeeaniaearess 86 472 Making Sure BToE is Correctly Installed csccsscvssscscesaconsseausasrsesacensacssnssesnvnccensensasess 94 A03 ConnumunngieBIOE TOP Ol uuo oco tet ni EE hit thard a emat es amate i eim dee nasus 94 4 7 4 Pairing the BToE PC Application with the IP Phone seseeeeeeeese 95 CNEACRMEETI i r dou ijo ter 95 4 7 4 2 Connecting the IP Phone with the BToE PC Application 96 4 7 5 Connecting the Lync Client with the IP Phone esesseeeeenenenes 99 4 7 6 Making Sure IP Phone Lync Client are Paired sseseeeess 99 4 6 1 Making Sure Lyng Client is Palloul iiseesecceieeccere etus teret utr ea 99 4 7 6 2 Making Sure the IP Phone is Paired esesessssessss 100 4 7 7 Pairing Across Diferent SUDHOlSa cc
5. 0 Disable default 1 Enable Timeout Only displayed if the Activate parameter is configured automatic dialing occurs after the phone is off hooked When set to 0 automatic dialing is performed immediately The valid range is 0 to 120 The default value is 15 Destination Phone Number Only displayed if the Activate parameter is configured voip dialing auto dialing destination t0 Enable Defines a number that will be automatically B dialed when the phone is off hooked The valid value can be up to 32 characters Version 2 0 11 49 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru A f 3 AudioCodes 400HD Series IP Phone with Microsoft Lync 3 3 2 2 Configuring Default Audio Device This section shows how to configure the Default Audio Device using the Web interface or Configuration File gt To configure the default Audio Device using the Web interface 1 Open the Dialing page Configuration tab gt Voice Over IP menu gt Dialing and scroll down to the Default Audio Device section Figure 3 18 Web Interface Dialing Default Audio Device Default Audio Device Audio Device Speaker v 2 Configure the parameter using the table below as reference and then click Submit To select the default Audio Device using the Configuration File W Open the Configuration File page Management tab gt Manual Update gt Configur
6. Adaptive Brightness Monitors ambient light sensors to detect changes in ambient light and adjust t Manual Local Service V eiaa Adobe Acrobat U Adobe Acrobat Updater keeps your Adobe software up to date Started Automatic Local System Bl Device Manager i Adobe Flash Playe This service keeps your Adobe Flash Player installation up to date with the late Manual Local System 4 amp Storage Sh AgentService AgentService Started Automatic Local System Disk Management Application Experi Processes application compatibility cache requests for applications as they are Started Manual Local System 4 i Senes endl Applications Application Identity Determines and verifies the identity of an application Disabling this service wil Manual Local Service ilk Services Sj Application Infor Facilitates the running of interactive applications with additional administrativ Manual Local System ifj WMI Control Application Layer Provides support for 3rd party protocol plug ins for Internet Connection Sharing Manual Local Service o 8i SQL Server Configuratic Application Mana Processes installation removal and enumeration requests for software deploy Started Manual Local System C ASP NET State Ser Provides support for out of process session states for ASP NET If this service i Manual Network Service Atria Location Bro Started Automatic AUDIOCODES clearcase_albd Background Intell Transfers files in the backgro
7. Administration tore Defaults start A warning message appears requesting you to confirm Warning FH Restart phone j 2 Press the Yes softkey to confirm phone restart or No to cancel Version 2 0 11 129 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru 7a f i AudioCodes 400HD Series IP Phone with Microsoft Lync 8 7 4 2 Restarting the Phone from the Web Interface This section shows how to restart the phone from the Web interface gt To restart the phone from the Web interface 1 Open the Restart System page Management tab gt Administration menu gt Restart System Figure 8 5 Web Interface Restart System Restart system 2 Click the Restart button Figure 8 6 Confirmation Box Windows Internet Explorer uz A Are you sure you want to restart the system 3 Click OK Administrator s Manual 130 Document LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual A Alternative Automatic Provisioning Methods A Alternative Automatic Provisioning Methods A 1 Static DNS Record Method The Static DNS Generic Domain Name Record method is used for automatic provisioning when you are unable to manage your DHCP server If the provisioning server does not support using SIP SUBSCRIBE and NOTIFY messages mechanism as described above and
8. Figure 3 5 Language anguage Phone Display Language English 2 Select the language according to the parameter in the table below and then click Submit the phone reboots and changes the LCD display language accordingly gt To choose a language using the Configuration File e Use the table below as reference Table 3 5 Language Display Parameters Parameter Description Phone Display Language Determines the LCD user interface language personal settings language English English default Spanish Spanish Russian Russian Portuguese Portuguese German German Ukraine Ukrainian French French Italian Italian Hebrew Hebrew Polish Polish Korean Korean Finnish Suomalainen Chinese Chinese Simplified Chinese Chinese Traditional Magyar Hungarian Japanese Japanese Slovak Czech personal settings Icd contrast Determines the LCD contrast Range 0 63 430HD 440HD and 0 35 420HD The default value depends on the hardware revision personal settings blf Icd contrast Determines the contrast of the BLF LCD screen Configure to a level that is comfortable for the user Range 100 200 Default 140 Administrator s Manual 34 Document LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual 3 Manual Configuration of a Single IP Phone 3 2 2 Configuring a Personal Director
9. Parameter Description EAP Type Sets 802 1X Extensible Authentication Protocol mode hetwork lan 802 1x eap type Disable Disables the use of 802 1X EAP MD5 Authentication is implemented by user name and password Password is optional Identity User ID for MD5 mode hetwork lan 802 1x md5 identity MD5 password Password for MD5 mode leave blank if no password hetwork lan 802 1x md5 password Version 2 0 11 65 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru 7a f 3 AudioCodes 400HD Series IP Phone with Microsoft Lync 3 4 5 2 EAP TLS Mode This section shows how to configure phone s 802 1X settings for EAP TLS using the Web interface or Configuration File gt To configure 802 1X settings for EAP TLS using the Web interface 1 Open the 802 1X Settings page Configuration gt Network Settings gt 802 1X Settings and select TLS as EAP Type Figure 3 28 Web Interface 802 1X Settings EAP TLS v802 1X Settings EAP Type EAP TLS v 2 Click Submit To configure EAP TLS using the Configuration File B Open the Configuration File page Management tab gt Manual Update gt Configuration File and configure the parameters using the table below as reference Table 3 23 EAP TLS Parameters Parameter Description EAP Type Sets 802 1X EAP mode network lan _802_1x eap_type Disable Disables the use
10. 2 Version 2 0 11 Press the phone s MENU key when the LCD is in idle display and then in the Menu screen that opens navigate down to and select the Administration option Enter the same password you use to access your PC and press the OK softkey the Administration menu opens Select Network Settings 3 Rdministration 13 06 Network Settings 2 Restore Defaults 3 Restart Navigate to and select VLAN Settings in the Network Settings menu Network Settings 3 07 3 Network Settings 1 1 LAN Connection Type 1 LAN Connection Type 2 802 14 Settings 2 802 14 Settings 3 VLAN Settings 4 PC Port 4 PC Port For VLAN mode press the navigation control s left or right rim to choose either DISABLE MANUAL CDP LLDP or CDP LLDP LAN mode COP_LLOP je Interval 30 Apply Back If you choose CDP LLDP or CDP_LLDP you can configure an Interval 33 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru 7a f 3 AudioCodes 400HD Series IP Phone with Microsoft Lync 3 2 Configuring Personal Settings 3 21 Configuring Language This section describes how to configure the language displayed in the phone LCD Language displayed can be configured using the Web interface or Configuration File gt Tochoose a language using the Web interface 1 Open the Language page Configuration gt Personal Settings gt Language
11. Figure 3 32 Figure 3 33 Figure 3 34 Figure 3 35 Figure 3 36 Figure 3 37 Figure 4 1 Figure 4 2 Figure 4 3 Figure 4 4 Figure 4 5 Figure 4 6 Figure 4 7 Figure 4 8 Figure 4 9 Figure 4 10 Figure 4 11 Figure 4 12 Figure 4 13 Figure 4 14 p 4 15 List of Figures Betting up Automatic Provisioning sierras coetu e rcr erret coco en AE EE E STERBEN ERN DHCP Server Options rrin ENE EE E A TEE NA EU AN Web Interface Configuration File TM RSEN IS QURE HORDE TD EEE TE PE indes Web Interface Loading a New Configuration File NM EO MUN NER PRE TES MN Web Interface Network Settings Static IP Web Interface Network Settings Automatic IP DHCP ET Web Interface LAN Port Mode PC Port Mode sse sono dil Web Interface VLAN DhE SAAE Aaii E Language M T d Web Interface Personal Directory Web ipten Funcion V NE EE ME Web Interface Programmable Keys Web Interface Programmable Line Keys Web Interface Programmable Line Keys Speed Dial Web Interface Programmable Line Keys Key Event E Web Interface Programmable Line Keys Selecting a Key Event 41 Web Interface Tones Regional Settings 43 Web Interface Upload Ringing TONG icis eiue rotate battere Renan tnc dk mec ina 45 Web Interface Signaling Protocol Use Hosting Outbound Prox
12. In the Programmable Keys page in another phone s Web interface click In the Choose File to Upload screen that opens navigate to and select the cfg file saved previously on your computer Click the Load Programmable Keys bution the file is uploaded to the phone 42 Document LTRT 09936 http arttel ru Administrator s Manual 3 Manual Configuration of a Single IP Phone 3 2 5 Configuring Tones This section shows how to configure ring tones using the Web interface or Configuration File and how to upload them to the phone 3 2 5 4 Configuring CPT Regional Settings Its important to match your phone s Call Progress Tones CPT to the country in which your phone is located This section shows how to configure it gt To configure your region using the Web interface 1 Open the Tones page Configuration tab gt Personal Settings gt Tones Figure 3 14 Web Interface Tones Regional Settings Regional Settings i g Current Location USA v LAN attention e Changing the regional settings parameters requires a reboot v Submit 2 From the Current Location drop down list select the country in which your phone is located Use the table below as reference 3 Click Submit gt To configure regional location using the Configuration File e Open the Configuration File page Management tab gt Manual Update gt Configuration File and use the table below as reference Table 3 8 Regional Parameters
13. This section shows how to use the encryption tool 3 4 1 1 Encrypting Configuration Files This section shows how to encrypt the configuration file when for example it is sent over an unsecure network gt E To encrypt the configuration file At the command line prompt specify the following encryption tool exe f lt filename gt cfg where file name cfg specifies the name of the Configuration file that you wish to encrypt Once the Configuration file is encrypted it receives the suffix cfx e g Conf cfx This is the file that you should specify in the Configuration URL and the Dynamic Configuration URL fields when performing automatic provisioning see Part Il Automatic Provisioning 3 4 2 Encrypting Passwords in Configuration File This section shows how to encrypt IP phone passwords used in the configuration process for example the System password and the SIP Authentication password gt 1 Version 2 0 11 To encrypt passwords At the command line prompt specify the following encryption tool exe s password string where password string specifies the string of the password that you wish to encrypt Once the password is encrypted a string is generated with the following syntax encrypted string For example OqrNRpSJ6aE 59 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel
14. arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual 3 Manual Configuration of a Single IP Phone 3 Select for example Key Line 2 and from the Key Type field that is now programmable select Speed Dial the screen section extends to display the Key Label and Line Speed Dial Number fields Figure 3 11 Web Interface Programmable Line Keys Speed Dial Line Settings Line Key i2 v Key Type Speed Dial Key Label Line Speed Dial Number 4 Choose a Label applies only to the 440HD phone i e the name of the person to whose phone number this speed dial will dial 5 Choose the phone number of the person to whom this speed dial will dial 6 Press the Submit button the speed dial is programmed verify that the label is now displayed in BLF LCD 440HD phone only To Program Line keys as Event Keys in the Web interface 1 In the Programmable Keys page select 2 6 in the Line Key field under Line Settings 2 Inthe now programmable Key Type field choose Key Event Figure 3 12 Web Interface Programmable Line Keys Key Event wLine Settings Line Key Key Type D Speed Dial Speed Dial BLF Kev Event 3 In the Key Event field that is now displayed choose either Dialed Calls Missed Calls Received Calls Directory DnD All and or Forward All Figure 3 13 Web Interface Programmable Line Keys Selecting a Key Even
15. 100rel Accept application url Contactk a Selo 1010 01000 OM CHORES Ze Si7 8 5050 77 User Agent AUDC IPPhone 1 2 1_build_6 Content Length 0 The provisioning server or any other entity replies with a 200 OK message to the SUBSCRIBE message see below and sends a NOTIFY SIP message with the provisioning URL in the message body as shown below If no response is received by the provisioning server the phone resends SUBSCRIBE messages for 5 seconds With the above method the phone uses its built in auto provisioning mechanism while the provisioning information is retrieved through the NOTIFY message Administrator s Manual 134 Document LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual A Alternative Automatic Provisioning Methods The following code describes SIP 200 OK Response on the SUBSCRIBE Message SHE MOR 0OMOKs Via SIP 2 0 UDP 10 13 2 37 5060 rport branch z 9hG4bK 38 6d4398 6ad00ca2 7ca3606e contact s Seats 515 5233785 000 BE eb r2 IP 0 1 7S SOCO From sip 00000001810 13 2 37 5060 tag 287a5a8 2502080a 13c4 50029 386d4398 66dc40c 386d4398 Call ID 8884c8 25020d0a 13c4 50029 386d4398 3e2bcb8e 38 6d4398 CSeq SUBSCRIBE Expires 0 Content Length 0 The following code describes SIP NOTIFY Message with Provisioning Information NOMI as IO LI A 3785060 SuP 2 0 Via SIP 2 0 UDP 10 13 2 37 5060 rport branch z 9hG4bK 38 6d4398 6ad00c
16. 3 5 Configuring Advanced Applications 3 5 1 Dynamic URL Provisioning Dynamic Host Configuration Protocol DHCP can be used to automatically provision all phones in the enterprise The DHCP feature can be configured using the Web interface or Configuration File gt To configure DHCP using the Web interface 1 Open the Automatic Update page Management tab gt Automatic Update menu Automatic Provisioning Figure 3 29 Web Interface Automatic Provisioning Dynamic URL Firmware Version UC 2 0 1 110 Provisioning Method DHCP Options Dynamic URL Dynamic Firmware URL tftp ProvisioningServer 420HD 420HD img Check Now Dynamic Configuration URL tftp ProvisioningServer 420HD 00908f47fde0 cfg Check Now DHCP Option Value 160 Check Period Daily v Every day at 00 00 v Random Provisioning Time 120 minutes 2 Configure the parameters using the table below as reference and click Submit To configure DHCP using the Configuration File B Open the Configuration File page Management tab gt Manual Update gt Configuration File and configure the parameters using the table below as reference Table 3 24 Configuring Automatic Provisioning Performed by DHCP Parameter Description Note To add a value to these parameters enter provisioning followed by the parameter name equals the value e g provisioning method dynamic Provisioning Met
17. 3 AudioCodes 400HD Series IP Phone with Microsoft Lync e Not Supported SRTP encryption is not supported by the service provider or equipment manufacturer and will therefore not be used The option selected depends on customer configuration requirements e f you set Encryption Support Level to Optional make sure the encryption is enabled in PowerShell https support microsoft com en us kb 2761579 Get CsMediaConfiguration Set CsMediaConfiguration EncryptionLevel SupportEncryption Identity Global EnableQoS False EncryptionLevel SupportEncryption EnableSiren False MaxVideoRateAllowed VGA600K 4 7 Better Together over Ethernet This section shows how to set up the Microsoft Lync feature Better Together over Ethernet on AudioCodes 400HD Series of IP Phones BToE enables operations to be mirrored on both AudioCodes IP phone and the Lync client on the PC so that these operations can be controlled from either the IP phone or the PC whichever is convenient to the user at the time for enhanced unified communications and optimized enterprise efficiency After your IP phone is paired with your Lync client you can control from phone or PC operations such as answering incoming calls making outgoing calls click to dial putting calls on hold and resuming them and making conference calls see the User s Manual 4 7 1 Installing the BToE PC Application This section shows how to install AudioCode
18. Authentication to the phone 3 4 3 3 Generating a Certificate Signing Request The section shows how to generate a certificate signing request CSR to send to the Certifcate Authority CA for the CA to sign the Client Certificate gt To generate a CSR 1 Open the Certificate Signing Request page Configuration tab gt Security menu gt Certificate Signing Request Figure 3 26 Web Interface Certificate Signing Request ng Request Generate Certificate Signing Request Save Certificate Signing Request 2 Press the Generate Certificate Signing Request button the phone creates a CSR file 3 Press the Save Certificate Signing Request button and download the CSR file to your PC 4 Send the CSR file to the Certificate Authority to sign the Client Certificate 5 You can load the Client Certificate to the phone for 802 1X Authentication or SIP TLS Version 2 0 11 63 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru 7a UH f 3 AudioCodes 400HD Series IP Phone with Microsoft Lync 3 4 4 Configuring 802 1X Authentication 802 1X Authentication is an IEEE Standard for port based Network Access Control PNAC It s part of the IEEE 802 1 group of networking protocols It provides an authentication mechanism for devices joining a LAN or WLAN The employee s PC negotiates 802 1X Messages are sent transparent to the enterprise switch The IP phone
19. Devices and Printers Default Programs Search programs and files Administrator s Manual 98 Document LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual 4 Configuring Microsoft Lync Features 4 7 5 Connecting the Lync Client with the IP Phone This section shows how to connect the Microsoft Lync client with the IP phone using the Lync login screen gt Toconnect the two m Enter your credentials in the Lync Sign in request prompt and click OK Figure 4 27 Lync Sign in Request Prompt x Logon information needed A connection has been detected between your desk phone and Lync To complete the connection type your network logon password Sign in address james audiocodes info User name ac4pip james RRRRRRRR Password OK Cancel Note Primary Device cannot be changed in Lync PC client during a call When the phone is in idle mode not in a call the PC application must be disconnected in order to change Primary Device See the Release Notes 4 7 6 Making Sure IP Phone Lync Client are Paired This section shows how to make sure you successfully paired your IP phone with the Lync client 4 7 6 1 Making Sure Lync Client is Paired You can make sure the Lync client is paired with the IP phone gt To make sure the Lync client is paired with the IP phone 1 In the Lync application in the lowermost left corner of the screen
20. Figure 3 22 Web Interface Media Streaming Codecs Iv Codecs l Codec Priority Codec Type Packetization Time milliseconds 1st Codec G722 6000 20 2nd Codec G 711 64 Kbps u Law v 20 v 3rd Codec G 711 64 Kbps A Law 20 4th Codec G 729 8 Kbps 20 E Sth Codec J G 722 16000 20 E 2 Configure the parameters using the table below as reference and then click Submit gt To define the codecs using the Configuration File e Open the Configuration File page Management tab gt Manual Update gt Configuration File and configure the parameters using the table below as reference Table 3 18 Codec Parameters Parameter Description voip codec codec_info d enabled Determines the codecs that you want to implement and their priority Up to five codecs can be configured where the first codec i e voip codec 0 has the highest priority To make a call at least one codec must be configured In addition for best performance it is recommended to select as many codecs as possible When you start a call to a remote party your available codecs are compared with the remote party s to determine the codec to use If there is no codec that both parties have made available the call attempt fails Note that if more than one codec is common to both parties you cannot force which of the common codecs are used by the remote party s client To force the use of a specific codec configu
21. Opening a Telnet connection in an external network is strongly inadvisable due to the widely recognized vulnerability of the protocol gt To enable Telnet using the Web interface 1 Open the Telnet page Management tab gt Remote Management menu gt Telnet Figure 5 3 Web Interface Telnet wielinet Activate Enable 2 Enable Telnet according to the parameter in the table below and then click Submit gt To configure Telnet using the Configuration File 1 Open the Configuration File page Management tab gt Manual Update gt Configuration File 2 Configure the parameter using the table below as reference Table 5 3 Telnet Parameters Parameter Description Note To add a value to these parameters enter management followed by the parameter name equal sign and then the value e g management telnet enabled 0 Activate Enables telnet access to the phone management telnet enabled 0 Disable default 1 Enable The user name and password for telnet access are according to the parameters system user_name and system password Administrator s Manual 110 Document LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual 6 Status and Performance 6 Status and Performance 6 1 Viewing Network Status This section shows how to view network status from the Web interface 6 1 1 Viewing LAN Status This section shows how to v
22. click the Select Primary Device icon LM the following popup menu opens Select Your Primary Device Fa Other Device Version 2 0 11 99 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru ww f JY AudioCodes 400HD Series IP Phone with Microsoft Lync 2 Make sure Handset AudioCodes 400HD Phone is selected Note The default device is the PC speaker microphone rather than the phone Subsequent audio calls will be unaffected the paired phone will still be the default device n pairing mode the user Lync PC client phone can perform up to two concurrent calls incoming outgoing See the Release Notes 1 When answering an incoming video call with a paired phone the call is established 4 7 6 2 Making Sure the IP Phone is Paired You can determine from the IP phone s idle screen if the phone is paired with the Lync client The idle screen below indicates the phone is not paired After connecting BToE Activated pops up and then disappears the two interlocked rings remain Better Together LE fictiuated Missed Forward status Ca Administrator s Manual 100 Document LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual 4 Configuring Microsoft Lync Features 4 7 7 Pairing Across Different Subnets Pairing across different subnets is enabled by defaul
23. default If it isn t select Enable from the T9 Mode dropdown list Figure 3 37 Web Interface T9 Mode eG a SS Contacts Contact Search Method T9 Mode Lync Contacts v Enable v To configure T9 using the Configuration File B Open the Configuration File page Management tab gt Manual Update gt Configuration File and configure the parameter using the table below as reference Table 3 29 T9 Parameter Parameter Name T9 Mode lync contact search t9 enabled Administrator s Manual http arttel ru shop ip telefony ip telefon audiocodes 420hd Description Enables or disable T9 mode Default Enable 82 Document LTRT 09936 http arttel ru Administrator s Manual 4 Configuring Microsoft Lync Features 4 Configuring Microsoft Lync Features This section show how to configure Microsoft Lync features 4 1 Park Call The IP phone lets users park a call i e transfer a call to a parking lot for it to be picked up on any other phone in the enterprise by a party who must dial a retrieval number in order to retrieve it on that phone The retrieval number is configured in the Lync server s parking lot parameter The retrieval number can be changed if required To pre configure Microsoft s Lync server for park call capability see http technet microsoft com en us library gg399014 aspx Refer to all subsections 4 2 Music on Hold MoH If a user puts a call
24. 11 83 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru 7a UH K w AudioCodes 400HD Series IP Phone with Microsoft Lync IS Administrator Lync Server Management Shell SearchPref ixFlags ShowRecentContacts ShowManagePrivac yRe lat ionships ShowS hare po int PhotoEdit Link SPSearchInternalURL SPSearchExternalURL SPSearchCenterInternalURL SPSearchCenterExternalURL TabURL WebServicePollInterval PS C Us ers administrator DOITFPIXIT gt Set CSClientPolicy Global EnableClientMus TRUE PS C Users administrator DOITFIXIT gt 3 To prevent users from selecting or changing the music played on hold run the following command defining the audio file Set CSClientPolicy EnableClientMusicOnHold STRUE MusicOnHoldAudioFile lt Audio file Path gt gt To choose the music to be played on the IP phone 1 Open the ini configuration file in an editor like Notepad 2 Configure the lync moh url parameter with the required file transport ftp tftp http The format supported by the IP phone is WAV linear 16k 16 bit OR WAV a u law 3 Save and close the file and load it to the phone 4 3 Configuring Timeout for Inactive Status to change to Away IP managers can set the length of time it takes for the phone to change from Inactive status to Away status using the lync presence state change timeout configuration file
25. 2 DHCP Options 66 and 67 DHCP Options 66 and 67 can be configured using the Web as shown below gt To configure DHCP Options 66 and 67 using the Web interface 1 Open the Automatic provisioning page Management tab gt Automatic Update menu gt Automatic Provisioning Figure 3 31 Web Interface Automatic Provisioning DHCP Options 66 67 Firmware Version UC 2 0 1 110 Provisioning Method DHCP Options Dynamic URL v Dynamic Firmware URL tftp ProvisioningServer 420HD 420HD img Check Now Dynamic Configuration URL tftp ProvisioningServer 420HD 00908f47fde0 cfg Check Now DHCP Option Value oo Check Period Daily v Every day at 00 00 v Random Provisioning Time 120 minutes 2 From Provisioning Method select DHCP Option Dynamic URL 3 Inthe DHCP Option Value field enter 0 4 Configure the remaining parameters and click Submit 5 After the reboot confirm that the firmware and configuration files were updated Administrator s Manual 72 Document LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual 3 Manual Configuration of a Single IP Phone 3 5 2 Configuring Date and Time enterprise DHCP server when the phone is connected to the Internet and to the power supply but you can manually change them if required This section describes how 1 Note By default date and time settings are aut
26. 3 7 Programmable Line Keys Parameters Description In the Web interface Line Keys 1 6 In the Configuration File Line Keys 12 17 In the Web interface Line Key 1 12 in the Configuration File is preprogrammed as Lync Account 0 in the Configuration File unchangeable It defines the phone line 0 Preprogrammed as Lync Account default unchangeable 1 5 Programmable as Speed Dial Speed Dial BLF 440HD phone only or Key Event For Line Keys 2 6 12 17 in the Configuration File choose Key Type as either SPEED DIAL default or SPEED DIAL BLF speed dial with presence indication or KEY EVENT see above Program a label for the programmed Line Key e g the name of the person to whose phone number the speed dial will dial The label will appear in the BLF LCD 440HD phone only Program the telephone number which the speed dial will dial Saving Programmed Line Keys in a cfg File After configuring Speed Dials or Speed Dials BLFs presence in the Web interface you can save the configuration in a cfg file on your computer and load it to other phones gt To save Speed Dials Speed Dials BLFs in a cfg file 1 2 Open the Programmable Keys page Configuration tab gt Personal Settings menu gt Programmable Keys Click Save Programmable Keys the configuration is saved in a cfg file Loading the cfg File to Other Phones gt To load the cfg file to another phone 1 2 3
27. 4 23 Popup Menu Disconnect Enabled Enter Pair Code s Digable E Ti Figure 4 24 AC BToE Disconnected e a Figure 4 25 Popup Menu When BToE i is 5 Disconnected DM NER EE NES m Figure 4 26 Start Programs AudioCodes BToE Controller re 98 Figure 4 27 Lype Sigin eques PIORYSU accen bea v ciaee cenena nner sk aortic misa cac catre cR REDE Figure 4 28 Web Intertace Configuration Fili cesare eret trant nct neben entes ec aee cts A Figure 4 29 Lyne Client Call Forwarding Settinga uuiecses cce crore ette retten eitneceeneene Ln Figure 4 30 Lync Client Edit my delegate members eese 103 Figure 4 31 Lync Client Call Forwarding Add Delegates eee c Figure 4 32 Lync Client Call Forwarding Added Delegate Receive Calls 104 Figure 4 33 Lync Client Call Forwarding SET ring Mud Delegates 204 Figure 5 1 Manual Firmware Upgrade seeeseeeeneeee 4107 Figure 5 2 Web Interface Users E LOS Figure 5 3 Web Interface Telnet errr eer um I RU Figure 6 1 Web Interface LAN Information T 111 Figure 6 2 Web Interface Port Mode Status Figure 6 3 Web Interface 802 1X Status Figure 6 4 Web Interface Phone Statue ceisccsaiccsscianccasssannnsesaseexeccaaantenianneroniaduetesiade tescananteedacsanerssenne Fig ra 6 5
28. IP DHCP automatically provisioned by DHCP server from where the LAN IP address is obtained default B Static IP Address This section shows how to change LAN Connection Type in the phone s LCD and through the Web interface Note Screenshots of the 420HD LCD are shown in this section The 430HD and 440HD LCD does not significantly differ Screenshots of the three models are used interchangeably in this document unless explicitly stated gt To change LAN Connection Type in the phone s LCD 1 When the phone s LCD is in idle display press the MENU key the Menu list is displayed Navigate down to the Administration option and press the Select softkey Password Wn Note A The default password is 1234 Tochange the default password use the phone s Web interface or Configuration File 2 Open the Network Settings screen MENU key gt Administration gt Network Settings Administration Network Settings 1 Network Settings 2 Restore Defaults Version 2 0 11 27 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru we f JY AudioCodes 400HD Series IP Phone with Microsoft Lync 3 Select LAN Connection Type 4 Navigate to Static IP 5 Define a static IP addressing scheme a Press the Edit softkey Static IP 0 0 0 0 Clear Save Back c Enter the new address in dotted decimal notation us
29. Line Keys using the le iMd File 3 2 4 3 Saving Programmed Line Keys in a adi File 3 2 4 4 Loading the cfg File to Other Phones 3 2 5 Configuring Tones 3 2 5 1 Configuring CPT Regional Settings 3 2 5 2 Uploading Ring Tones 5 23 Configuring VolP Senin se iisiininciniicniniinnciianisisidinminndannelt 3 3 1 Defining an Outbound Proxy 3 3 2 Configuring Dialing 49 3 8 2 1 Configuring Automat AQ 3 3 2 2 Configuring Default Audio Device MONE i 3 3 8 Enabling the Blind Transfer Softkey 5 3 8 4 Enabling Electronic Hook Switch 52 3 3 5 Disabling Audial Call Waiting Indication 52 3 3 6 Configuring Disconnect if Handset On Hooked after Putting Call on Hold 54 Version 2 0 11 3 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru 7a T f el AudioCodes 400HD Series IP Phone with Microsoft Lync Aer Gonligunng Media Seanin aoreet oce ec e aa ta Rc unco Gags 55 mehr nl cOd Quality Ul SIVE eir nord b pev ci od te rers rna HR Des rd 55 So EID geo o T 56 23 73 Goniguning AGP Extended Iepbtrl een ae ce cabin certa 58 3 4 Configuring Security HA aisiiisiriis DO CM SINE TS Ey o 59 341 1 Enayping Conmiguration Pile assisia 59 34 2 Encrypting Passwords in Configuration Pile esce caue eta eet eene te enn ece 59 m3 Manag SECU COMIC AES co uie eet ioc em ecole rt tad a 61 3
30. Parameter Description Current Location Defines the country in which your phone is located The voip regional settings selected country behavior and parameters of analog telephones lines vary between countries CPTs are country specific The phone automatically selects the correct regional settings according to this parameter Supported countries are Israel Israel China China France France Germany Germany Netherlands Netherlands UK UK Brazil Brazil Italy Italy Argentina Argentina Portugal Portugal Russia Russia Version 2 0 11 43 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru 7a f AudioCodes Parameter voip regional_settings use_config_file_values Call Progress Tones CPT 400HD Series IP Phone with Microsoft Lync Description Australia Australia USA USA India India Enables the user defined CPT When this parameter is enabled the selected_country parameter is not relevant and the CPT values below can be determined by the user 0 Disable default 1 Enable Note Up to 10 CPTs can be configured voip regional settings call progress tones O 9 voip regional settings call progress tones 6 d enabled voip regional settings call progress tones 96 d name voip regional settings call progress tones 96 d cadence voip regional settings ca
31. Seinen Box Figure A 1 Version 2 0 11 Fi 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru 7a T f Xy AudioCodes 400HD Series IP Phone with Microsoft Lync List of Tables Table 2 1 DHGP Option 43 Configuration Reference eececcieeece messes ueteres bekam cic bue sb vds 16 Table 2 2 DHGP Option 120 Configuration Referente aec nace cce eterne rentrer serae cibus cec ara 17 Table 2 3 DHCP Option 120 Configuration FEfGlelb iiec craccc cessus ecce censuerit ceca 17 Table 2 4 Troubleshooting Deployment PTODIGRIS cese nat ccce tet certes utc cree eene rient 23 Table 2 5 Web Interface Status amp Diagnostics Tracing essssseseeeeenene 25 Table 3 1 Mebwolle Seling Daug IB ccce ecce edet eit det cha E hast cesi mut cc crine cse cc prime tetra 29 Table 3 2 Network Settings Automatic IP DHG P siirinsesi aai 30 i cro 0p nup c c mE 31 Table 3 4 VLAN Parameters Descriptio sscciescccescoasascsaineactpededsetssvacuntansaxeieasaaaccenedaces EE AASER R Raini 32 Table 3 5 Language Display Pat amelel cceecsis pince RH iicaiieo N Aa E ERNAAST Riana 34 Table 3 5 Speed Dial Paramelof iaceret perti iorra aa a FE rn ERHAN TRE FERRE RARE EE ANGERS 38 Table 3 7 Programmable Line Keys Parameters certant nhanh ut Enaisi ii iiaiai 42 Tabla 3 5 Regiona Fara lale caeteri i piri dete Pha oet nde FREI BEER In E ue i a
32. Web Interiaca Line SESTUB eoira ai iKi prvaceesapaasscrecvisebaciaasntianicgeenniaaare Figure 6 6 Web Interface Call Information Figure 5 7 Web Interface Gall FISHY ccs ciscomsnencncianrenacaiendcaaanonncusnnansdaannennenalteeddbaxnennceeananndionn Figure 6 8 Web Interface System Information ccccceccceeceeeeeeeeeeeeeeeeeeeeeeaeesaeesaeeseaeseaeeeaeeeaeenaeens 114 Figure 6 9 Web Interface System Information Release Information sess 115 Figure 7 1 Web Interface System LOQQING ccccceeeeceeeceeeceeeeeeeeeeeeeeeeeeeeeaeecaeesaeesaaesaeseaeeeaseeateas 117 Figure 7 2 Web Intertace MOonIOTIe uus cuui bn ned edi cae bes cx x dunt aX a dn 119 Figure 7 3 Web Interface Recording iuueni rnnt nnde Rt aedini a ERR 120 Figure 7 4 Web Interface Grash DUMP ui pea ta seseniht eoe L att duns mda cuerda rd dai reped aea iia 122 Fee 2 5 COT TAEMA aa Rumes t oe pi iR anl 123 Figure 7 6 Web Interface Port MIEPOBEII uui pea oe imr sedente Eat dti oda erdt dai reped aen did 124 Figure 8 1 Web Interface Restore Defaults see ceni eredi tasa une rk hk ea unu iiai Figure 8 2 Confirm Restore To Factory Detatilts iue cau ciues ce tar reete ci tx nme ka dns RE nee RUE Figure 8 3 Web Interace Gontiguration Pil iua etr er s ndi eerta terna rt mires naa ER uda Figure 8 4 Web Interface Load New Configuration File Figure 8 5 Web Interface Restart System Figure 8 6
33. default order Phone number precedes PIN code but administrators can change it gt To change the default method for signing in m Inthe Configuration File Management tab gt Configuration File change the lync sign_in method parameter value to NUMBER AND PIN 2 3 Copying the Configuration File to the Provisioning Server After creating the delta configuration cfg file as shown in the previous section copy the file to the provisioning server e g TFTP server from which the phones download it when they re connected and powered up Make sure DHCP Option e g Option 160 on your DHCP server is configured with the correct URL pointing to the provisioning server s directory 2 4 Triggering Automatic Provisioning When you connect the IP phones to the network and power them up the phones automatic provisioning is triggered The phones automatically send out a DHCP Discovery request and then receive IP address information e g TFTP server s address in the DHCP Options sent by the DHCP server The phones then contact the provisioning server for downloading the required files e g cfg file and firmware img file Administrator s Manual 22 Document LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd Administrator s Manual 2 5 2 5 1 Using the Phone LCD 2 Automatic Mass Provisioning of IP Phones using DHCP Troubleshooting Automatic Provisioning Use the table below to help troub
34. for the network Make sure that NTP server IP addresses are correct as shown in the table below Table 2 3 DHCP Option 120 Configuration Reference http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Ta f 3 AudioCodes 400HD Series IP Phone with Microsoft Lync 5 The phone then checks whether new firmware is available by checking the firmware file header If the version is different from the one currently running on it the phone downloads the complete image and burns it to its flash memory 6 If new firmware is unavailable the phone checks whether a new configuration file is available on the server If available the phone downloads it and updates the phone s configuration after verifying that the configuration file is related to the phone model When a configuration update is needed the phone might reboot Notes Only img firmware and cfg configuration files can be used nthe DHCP Discover message the phone publishes its model name in Option fields 60 and 77 e g 420HD To provide different provisioning information to different models set up a policy in the DHCP server according to phone model name If the phone is powered off during provisioning it becomes unusable perform a recovery process see Section 5 on page 107 Administrator s Manual 18 Document LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s
35. gt Network Status gt IP Address and point your Web browser to it the phone s Web interface login page opens 2 Enter the login credentials default user name is admin get Windows credentials from IT the Home page of the Web interface is displayed 3 Open the Configuration File page Management tab gt Manual Update menu gt Configuration File and click the Loading new Configuration File button the following screen opens Administrator s Manual 20 Document LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual 2 Automatic Mass Provisioning of IP Phones using DHCP Figure 2 4 Web Interface Loading a New Configuration File iLoad new Configuration File File Location Browse Subm it 4 Navigate to the folder in which you stored the delta configuration cfg file select it and then click Submit the configuration file is loaded to the phone 2 2 5 2 Signing In to the Phone This section shows how to sign in to the IP phone for Lync The LCD screens shown here are of the 430HD and 440HD model The 420HD model s LCD screens are not significantly different For detailed instructions on how to operate the phone refer to the User s Manual gt To sign in to the phone Note You can sign in with your user password default sign in method or with your PIN code If you select the PIN code method and then sign out PIN code
36. menu gt Recording Figure 7 3 Web Interface Recording iv Recording i Remote IP Address or Host Name 0 0 0 0 Remote Port 50000 Enable DSP Recording Disable Vv Enable EC Debug Recording Disable V Enable Noise Reduction Debug Recording Disable v Enable Network Recording Disable v Enable TDM Recording Disable V Enable SRTP Audit Events Enable v 2 Configure the parameters using the table below as reference and click Submit gt To enable recording to debug voice using the Configuration File B Open the Configuration File page Management tab gt Manual Update gt Contiguration File and configure the parameters using the table below as reference Table 7 2 Packet Recording Parameters Parameter Remote IP Address or Host Name voip packet recording remote ip Remote Port voip packet recording remote port Enable DSP Recording voip packet recording enabled Enable RTP Recording voip packet recording rtp recording enabled Administrator s Manual 120 http arttel ru shop ip telefony ip telefon audiocodes 420hd Description The IP address in dotted decimal notation of the remote computer to which the recorded packets are sent The recorded packets should be captured by a network sniffer such as Wireshark The default value is 0 0 0 0 Defines the UDP port of the remote computer to which the recorded packets are sent The valid range is 1024 to 65
37. model and the phone s firmware version from the Web interface or from the phone s LCD 6 44 Viewing from the Web Interface gt To view the phone s model and firmware version from the Web interface WB Open the phone s Web interface the System Information page opens by default Figure 6 8 Web Interface System Information System Information Model Name 420HD Firmware Version UC 2 0 1 21 Release Date 03 February 2013 13 54 26 To access the page from another page in the Web interface Status amp Diagnostics tab gt System Information menu gt General 6 4 2 Viewing from the Phone s LCD This section shows how to view phone model and firmware version from the phone s LCD gt To view the phone s model and firmware version from the LCD WB Open the Firmware Version screen MENU key gt Status menu gt Firmware Version tiN H 430HD H Firmware Version UC 2 0 7 37 Back Administrator s Manual 114 Document LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual 6 Status and Performance 6 4 8 Viewing Release Information This section shows how to view release information in the Web interface gt To view release information in the Web interface B Open the Release Information screen Status amp Diagnostics tab gt System Information gt Release Information Figure 6 9 Web Interface Syste
38. my delegate members link Figure 4 30 Lync Client Edit my delegate members General Call forwarding Personal R3 Turn off call forwarding Contacts List Calls will ring you at work and not be forwarded q2 Forward my calls to Select from this list Calls will be forwarded immediately and not ring your work number Ringtones and Sounds T Simultaneously ring Select from this list Audio Device Calls will ring you at work and also ring another phone or person Video Device Calls will ring you at work 497239764462 Unanswered calls will go to No voice mail Calls will continuously ring for 20 seconds l Your current call forwarding settings These settings will apply All the time 3 In the screen that opens shown below click Add and add a contact from the list Figure 4 31 Lync Client Call Forwarding Add Delegates Call Forwarding Delegates Delegates can schedule Lync Meetings make calls and receive calls if the box is checked on your behalf Receive Calls Delegate Ring your delegates after this many seconds 0 at the same time 4 Adjacent to the added delegate in the screen that opens Mike Dubb shown below select the Receive Calls option Version 2 0 11 103 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru we f JY AudioCodes 400HD Series I
39. of 802 1X EAP TLS Authentication is implemented by Certificate Client Certificate and Client Private Key Note Make sure that the Root CA certificate and the Private Key certificate are installed on the RADIUS server as well Administrator s Manual 66 Document LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual 3 Manual Configuration of a Single IP Phone 3 4 6 Configuring HTTPS This section shows how to access the Web interface using HTTPS for example https 10 16 2 40 to secure provisioning Firmware and configuration files will then be loaded to the phone from the HTTPS server The Firmware URL and Configuration URL parameters in the screen below show how HTTPS is defined Figure 30 1 Web Interface HTTPS Firmware Version UC 2 0 1 44 1 nsi4 Provisioning Method Static URL Y Firmware URL https 10 16 2 40 pilot_420 img Configuration URL https 10 16 2 40 conf cfg Check Now Check Period Daily X Every day at 00 00 v Random Provisioning Time 120 minutes Note To implement secure provisioning using HTTPS the HTTPS server on the far end from where you are loading the files must also support HTTPS Version 2 0 11 67 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru ww f JY AudioCodes 400HD Series IP Phone with Microsoft Lync
40. ru Ta AN f 3 AudioCodes 400HD Series IP Phone with Microsoft Lync Note Due to a temporary limitation the system password cannot be encrypted using the encryption tool exe To encrypt the string for the system password use the phone Access the phone s Web interface click the Management tab gt Administration gt Users enter the required password and then click Submit Administrator account Username admin Password ITIII Confirm Password eeccc Reset submit Then access the Configuration File page find system password and use this string For example for 12345 the encrypted string will be 1 9 K H0g1 lcznxPOBgYmQxAj2eyn7R Then proceed to step 2 below Copy the generated string including the with the syntax specified above to the relevant parameter in the Configuration file For example if you encrypted the SIP authentication password the following is displayed in the relevant line in the configuration file voip line 0 auth password OqrNRpSJ6aE Note It is recommended to encrypt the System password using this procedure If you choose not to do so then the System password is by default encrypted using MD5 Administrator s Manual 60 Document LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual 3 Manual Configuration of a Single IP Phone 3 4 3 Managing Security Certificates AudioCode
41. shows how to upgrade the phone firmware gt To upgrade the phone firmware 1 After receiving the new img firmware file from AudioCodes save it to a location on your PC 2 Open the Manual firmware upgrade page Management tab gt Manual Update gt Manual firmware upgrade Figure 5 1 Manual Firmware Upgrade Please select a file to upgrade Firmware File Location Browse Submit 3 Click Browse navigate to the img file on your PC and then click Submit the phone LCD displays the upgrade process see the User s Manual for details 4 Onthe phone press the MENU key and select Status Firmware Version r Em E 430HD 1 H Firmware Version UC 2 0 7 37 Back 5 Make sure that the firmware is the version of the img file you received from AudioCodes applicable to the phone model Version 2 0 11 107 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru we f JY AudioCodes 400HD Series IP Phone with Microsoft Lync 5 2 Administration 5 2 1 Managing Users You can change the phone s login user name and password This is the login required to access the Web interface and the Administration menu in the phone s LCD gt To change the login username and password using the Web interface 1 Open the Users page Management tab gt Administration menu gt Users Figure 5 2 Web Interface Users Administrator a
42. signal is Burst only tone off 0 is relevant It represents the off time that is required from the end of the signal to the detection time Range 0 10000 44 Document LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual 3 Manual Configuration of a Single IP Phone 3 2 5 2 Uploading Ring Tones This section shows how to upload ring tones using the Web interface or Configuration File Notes and 8 bit audio sample size or PMC 16 kHz audio sample rate and 16 bit audio sample size Intel PCM encoding For the phone to use an uploaded ring tone select it in the phone s LCD refer to the phone s User s Manual The ring tone file must be in WAV file format A Mu Law 8 kHz audio sample rate gt To upload a ring tone using the Web interface 1 Open the Tones page Configuration tab Personal Settings menu Tones and scroll down to the Upload Ringing Tone section Figure 3 15 Web Interface Upload Ringing Tone Upload Ringing Tone Available space for Additional Ringing Tone WAV Files 132KB Ringing Tone Name File Location Browse Submit o Ringing Tone Name Delete Become insane 1 Become insane 2 Skittle IPP ringi Soda pop Rihanna Colosseum 0 000 0 0 0 0 SC nian mn Ss wlny Beautiful world 2 Inthe Ringing Tone Name field enter the name of the ring tone file to upload If you do not enter a name the phone ass
43. sure it was enabled If it wasn t enable it in order to get the root certificate IFQDN 44 Prov Provisionin rvi Make sure that at least one of the following was configured to enable synchronization Y NTP server via DNS SRV record ntp udp SIP domain gt pointing to NTP server Y NTP server returned via DHCP Option 42 Y Time windows com Y Time nist gov Y Configuration Parameter manually Make sure that DHCP is enabled http arttel ru shop ip telefony ip telefon audiocodes 420hd Make sure that at least one of the following is enabled in the DNS server _sipinternaltls _tcp lt domain gt for TLS DHCP results Option 120 for TLS _sipinternal _tcp lt Domain gt for TCP DHCP results Option 120 for TCP _sip _tls lt Domain gt for TLS 23 400HD Series IP Phone with Microsoft Lync http arttel ru 7a f AudioCodes Problem LCD Notification LCD Notification Location look up failed Please enter your address LCD Notification LAN Link failure LCD Notification Duplicate IP LCD Notification Failed to connect to Lync server LCD Notification PIN invalid phone info LCD Notification PIN not set LCD Notification PIN expired LCD Notification PIN account disabled LCD Notification PIN internal error Note 400HD Series IP Phone with Microsoft Lync Corrective Action _sip _tcp lt Domain gt for TCP Make sure that Location look up is configur
44. the time the problem occurs You can use the file to debug the problem gt To create a crash dump file using the Web interface 1 Open the Crash Dump page Status amp Diagnostics tab gt Diagnostics menu gt Crash Dump Figure 7 4 Web Interface Crash Dump Crash Dump Crash Dump Total Tombstones 0 Last Tombstone N A Download Delete Refresh Table 7 3 Crash Dump Parameters Parameter Description Total tombstones The number of crashes on the phone Last tombstone The date and time of the last crash the exact time of the crash 2 Click Download to save the crash dump file on your computer Administrator s Manual 122 Document LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual 7 Diagnostics 7 5 Enabling Tracing For effective troubleshooting and diagnosis it s recommended to set up the phone to store trace messages See also Section 2 5 2 on page 25 Note During regular phone operation it is recommended to disable debug tracing for improved performance gt To enable tracing 1 Log in to the Web management tool of the IP Phone using HTTPS e g https 172 17 0 103 through your Web browser The phone s IP address can be obtained from the DHCP server or from the phone s LCD screen press MENU button gt press 5 for Status menu gt press OK button for Network Status menu gt press OK button gt press t
45. to Switch sign in method and then press the OK key or Select softkey 8 2 Unable to Authenticate User using PIN Problem Unable to authenticate user when signing in to Lync using PIN code LCD Message The phone number or extension is not valid Corrective Actions 1 Ensure that you have entered the phone number PIN code correctly 2 Ensure that you have the correct PIN code it may have changed in the Enterprise s Active Directory 3 Ensure that you are in the PIN code sign in method press the Sign in softkey scroll down to Switch sign in method and then press the OK key or Select softkey 8 3 IP Phone Fails Registration Process Problem The phone fails to register LCD Message Corrective Actions Make sure that 1 DHCP Option 43 has been configured 2 Access is possible from the following Web site https YOUR AUTHORITY SERVER 443 CertProv CertProvisioningService svc 3 If the environment supports more than one CA Certificate this must be included in the CA Certificate file and loaded to the IP phone Version 2 0 11 125 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru 7a UH f ei AudioCodes 400HD Series IP Phone with Microsoft Lync 8 4 Howto Verify CA Certificate is Trusted Authorized by IP Phone Problem How do know if my CA Certificate is trusted and authorized by the IP Phone LCD Message Corrective Actions Verify whether your p
46. to the provisioning server s URL OS Without signing in save a single phone s default configuration as a cfg file using the Web interface Q Configure this single phone to perform according to your specific performance requirements in the enterprise Q Save the phone s newly configured settings as a cfg file Q Create a configuration cfg file containing only the delta between the default cfg and the newly configured enterprise specific cfg file Q Load this delta cfg file to another phone Sign in Test performance to see if it matches requirements Q Place the delta cfg file on the provisioning server Connect all IP phones to the network and power up Phones are automatically provisioned Administrator s Manual 14 Document LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual 2 Automatic Mass Provisioning of IP Phones using DHCP 2 1 Preparing the Microsoft Lync Environment for IP Phones Before plugging in and playing the IP phones in an enterprise s Microsoft Lync environment make sure that the environment is ready for them To prepare it for IP phones you must set up 1 2 3 4 5 Front End Lync Server Domain Controller including a Active Directory LDAP service b DNS service c DHCP service d NTP service optiona
47. 0 11 133 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Ta f el AudioCodes 400HD Series IP Phone with Microsoft Lync The following code describes SIP NOTIFY Message with Provisioning Information INL GORTINER VES ior CO PRIN RE SMS SESIONES RTT UN Via SIP 2 0 UDP 10 13 2 37 5060 rport branch z9hG4bK 386d4398 6ad00ca2 7ca3606e Max Forwards 20 Contact espaljoxe ML o db E 39 09 9160 2 TOs enjos222 50 1 7585091002 From lt sip 00000001 10 13 2 37 5060 gt tag 87a5a8 25020d0a 13c4 50029 386d4398 66dc40c 386d4398 Call ID 8884c8 250204d0a 13c4 50029 386484398 3e2bcb8e 386d4398 CSeq 1 NOTIFY Content Type application url Subscription State terminated reason timeout Event ua profile profile type application model 420HD version 2 0 9 Content Length 18 caries 10 13 21 12 The following code describes SIP SUBSCRIBE Message to Obtain Provisioning Information SUBSCRIBE sip 224 0 1 75 5060 SIP 2 0 From lt sip 00000001 10 13 2 37 5060 gt tag 87a5a8 25020d0a 13c4 50029 386d4398 66dc40c 386d4398 deg lt saljog224 0 dL 15851960 Call ID 8884c8 250204d80a 13c4 50029 386484398 3e2bcb8e 386d4398 CSeq 1 SUBSCRIBE Via SIP 2 0 UDP 10 13 2 37 5060 rport branch z9hG4bK 386d4398 6ad00ca2 7ca3606e Expires 0 Event ua profile profile type application model 420HD version 2 0 9 Max Forwards 70 Supported replaces
48. 002 URLScheme https 003 WebServerFQDN lyncserver domain com 004 WebServerPort 443 005 CertProvRelPath CertProv CertProvisioningService svc 010 Voice VLAN Valid values 1 4094 Administrator s Manual 16 Document LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual 2 Automatic Mass Provisioning of IP Phones using DHCP 2 1 1 2 DHCP Option 120 Option 120 which includes the Lync Server s fully qualified domain name FQDN as shown in the table below is required for the certification authority CA pool Registrar Use the table as reference to make sure Option 120 is correctly configured Table 2 2 DHCP Option 120 Configuration Reference Option Number Option Name ASCII Value example 120 UCSipServer lyncserver domain com 2 1 1 3 DHCP Option 42 Option Number Option Name String example 42 NTP Servers 10 59 0 20 10 59 0 21 2 1 2 Making Sure the DHCP Server is Correctly Configured for Auto Provisioning After creating a cfg configuration file see Section 2 2 place it and the software file img and other files such as tone files on a provisioning server from where the IP phones can download and install it To get the URLs to this provisioning server the IP phones use DHCP The provisioning server can be HTTP S TFTP or FTP server The phone features automatic update capability to update the configuration and the software Checks for newer configuratio
49. 20hd http arttel ru Administrator s Manual Notices Notice This manual shows administrators how to set up and configure AudioCodes 400HD Series IP Phones in the enterprise network environment Information contained in this document is believed to be accurate and reliable at the time of printing However due to ongoing product improvements and revisions AudioCodes cannot guarantee accuracy of printed material after the Date Published nor can it accept responsibility for errors or omissions Updates to this document and other documents can be viewed by registered customers at http Awww audiocodes com downloads Copyright 2015 AudioCodes Ltd All rights reserved This document is subject to change without notice Date Published June 15 2015 Trademarks AudioCodes AC HD VoIP HD VoIP Sounds Better IPmedia Mediant MediaPack What s Inside Matters OSN SmartTAP VMAS VolPerfect VolPerfectHD Your Gateway To VoIP 3GX VocaNOM and One Box 365 are trademarks or registered trademarks of AudioCodes Limited All other products or trademarks are property of their respective owners Product specifications are subject to change without notice WEEE EU Directive Pursuant to the WEEE EU Directive electronic and electrical waste must not be disposed of with unsorted waste Please contact your local recycling authority for disposal of this product Customer Support Customer technical support and services are provided by AudioC
50. 4 3 1 Loading the Root CA Certificate to the Phone sseessssss 61 3 4 3 2 Loading the Client Certificate to the Phone eeessseeess 62 3 4 8 3 Generating a Certificate Signing Request sssssessss 63 244 Configuring 802 1 Authemliesllonm cosines satin co Uta x a 64 mp1 Using the Phone WO Diocese pae coc RO b eet dac d Ode aa lii eb qa 64 BAAS EAP MOS Mode inci edad ean d re nda eld aea Sa DX cao at ds dd 64 23445 EAP HS MOOE usui tad ded deri tasa nti aga veda raa A ER at d vasa dl 65 3 4 5 Using the Web Interface Configuration File 65 ndm EAP MOS MOUE imei asd doom il br edad hmc Y Eta aca nr at dno db a ed 65 AG EAP TLO MDIB e uico did te iter iden Pad la aua A cub a dd 66 dE Gomiounng HIPS n ocaeca pe deba agen noe benda Penbad c cd p da 67 3 5 Configuring Advanced Applications iioik 68 xxx Dynamo URL Provisio eC m 68 sos Qe doge 71 ars DHGOP Options G6 BUE BE err rib tectae ar cre pe ect MA EE 72 mb Conuunmeg Dale gd TUE oec pnedsc erae began bae tous Spb beet apes quat EEEa 73 goal Con gurng Daylight Saving TINI acciri ctore co ten ecco parce aee poets 73 ce SIMI NTP SEVEN P 76 so 20 Con gunng NTP Server vin DACP seciscicccsconactsccieesusetneescessteraceremiscisuees 78 Sog coniun Contacts LDAP nersini iniiae ta teen ade ORE A aI sighaWeisconaress 79 Ce HEC CI EI em 82 4 Configuring Microsoft Lync Features
51. 535 The default value is 50000 Activates the packet recording mechanism 0 Disable default 1 Enable Only displayed in the Web interface if Enable DSP Recording is enabled Enables RTP recording 0 Disable default 1 Enable Document LTRT 09936 http arttel ru Administrator s Manual Parameter Enable EC Debug Recording voip packet_recording ec_debug_recording enabled Enable Noise Reduction Debug Recording voip packet_recording noise_reduction_recording enabled Enable Network Recording voip packet_recording network_recording enabled Enable TDM Recording voip packet_recording tdm_recording enabled 7 Diagnostics Description Activates the Echo Canceller Debug recording 0 Disable default 1 Enable Traffic on the network stops when the MUTE key is activated 0 Disable default 1 Enable Activates the DSP network TDM Out recording 0 Disable default 1 Enable Activates the DSP TDM TDM In recording 0 Disable default 1 Enable Version 2 0 11 121 http arttel ru shop ip telefony ip telefon audiocodes 420hd 400HD Series IP Phone with Microsoft Lync http arttel ru we f et AudioCodes 400HD Series IP Phone with Microsoft Lync 7 4 Creating a Crash Dump File This section shows how to create a crash dump file using the Web interface Crash dump copies historical processes to a file You can create the file at
52. 8 Document LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual 3 Manual Configuration of a Single IP Phone 3 2 3 4 Loading the cfg File to Other Phones After saving the configuration in a cfg file on your computer you can load it to other phones gt To load the cfg file to another phone 1 In the Function Keys page of another phone s Web interface Configuration tab gt Personal Settings menu gt Function Keys click Browse 2 In the Choose File to Upload screen that opens navigate to and select the cfg file saved on your computer 3 Click the Load Function Keys button the file is uploaded to the phone 3 2 3 5 Deleting a Speed Dial gt To delete speed dials either e Deleting selected speed dial entries select the Delete check boxes corresponding to the speed dials that you want to delete and click Submit e All speed dials Click Delete All and at the prompt click OK e Toclear unselect all selected Delete check boxes click Reset Version 2 0 11 39 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru ww f JY AudioCodes 400HD Series IP Phone with Microsoft Lync 3 24 Programming Line Keys A Note Applies only to the 430HD and 440HD phones The six programmable line keys are located adjacent to the LCD three on each side They re labelled 1 6 in t
53. 86d4398 66dc40c 386d4398 aeg lt saljog224 O51 1585100 Call ID 8884c8 250204d0a 13c4 50029 3864d4398 3e2bcb8e 386d4398 CSeq 1 SUBSCRIBE Via SIP 2 0 UDP 10 13 2 37 5060 rport branch z9hG4bK 386d4398 6ad00ca2 7ca3606e Expires 0 Event ua profile profile type application model 420HD version 2 0 9 Max Forwards 70 Supported replaces 100rel Accept application url Contacte sap 00000 O OMG ORS a2 37 0160s User Agent AUDC IPPhone 1 2 1_build_6 Content Length 0 The provisioning server or any other entity replies with a 200 OK message to the SUBSCRIBE message see below and sends a NOTIFY SIP message with the provisioning URL in the message body as shown below If no response is received by the provisioning server the phone resends SUBSCRIBE messages for five seconds With the above method the phone uses its built in auto provisioning mechanism while the provisioning information is retrieved through the NOTIFY message The following code describes SIP 200 OK Response on the SUBSCRIBE Message SME 2 GEO CT S Via SIP 2 0 UDP 10 13 2 37 5060 rport branch z9hG4bK 386d4398 6ad00ca2 7ca3606e Contact Me SENOIEIROPNINS 27 NSIDIGP Jos engos2727 0 15 das SX Prom ees sns 010 0190 e GEIL ORSTES AN oH VO OO rea S Oe dO S75 UZz0 10 1 9 c7 50029 386d4398 66dc40c 386d4398 Call ID 8884c8 25020d0a 13c4 50029 386d4398 3e2bcb8e 386d4398 CSeq 1 SUBSCRIBE Expires 0 Content Length 0 Version 2
54. Bytes Sent 976640 Bytes Received 675680 Packets Lost 0 Fraction Lost N A Jitter 0 Round Trip Delay 0 6 3 Viewing Call History The Web interface displays received and missed calls dialed numbers and call duration gt To view calls history 1 Open the Call History page Status amp Diagnostics tab gt History gt Call History Figure 6 7 Web Interface Call History Type Missed Calls page 1 v No Name Number Time Delete A 420HD 1000 Dial 06 01 2000 Thursday 21 21 31 2 420HD 1000 Dial 06 01 2000 Thursday 21 17 38 m 3 Alan_2 2000 bial 06 01 2000 Thursday 21 14 26 7 4 420HD 1000 Dial 06 01 2000 Thursday 19 24 49 5 420HD 1000 Dial 06 01 2000 Thursday 19 13 29 6 Alan_2 2000 Dia 06 01 2000 Thursday 19 13 22 Delete Ai 2 From the Type drop down list select the type of call history i e missed calls received calls and dialed numbers that you want to view the table lists the call history according to the chosen call history type 3 To delete an entry select the entry s Delete option and click the Delete button Version 2 0 11 113 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Ta f 3 AudioCodes 400HD Series IP Phone with Microsoft Lync 6 4 Viewing Phone Model Firmware Version This section shows how to view the phone
55. CS CN US S CN URN 138 Document LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual B Specifications B 2 430HD and 440HD IP Phones The table below details the 430HD and 440HD IP Phones specifications Table B 2 430HD and 440HD IP Phone Specifications Feature VoIP Signaling Protocols Data Protocols a Media Processing x Telephony Features Version 2 0 11 Details SIP RFC 3261 RFC 2327 SDP IPv4 TCP UDP ICMP ARP DNS and DNS SRV for SIP Signaling SIP over TLS SIPS 802 1x 802 1p Q for Traffic Priority and QoS VLAN Discovery Mechanism CDP LLDP and LLDP MED ToS Type of Service field indicating desired QoS DHCP Client NTP Client Microsoft Lync MS ICE2 Voice Coders G 711 G 729A B G 722 and RTA Acoustic Echo Cancelation G 168 2004 compliant 64 msec tail length Adaptive Jitter Buffer 300 msec Voice Activity Detection Comfort Noise Generation Packet Lost Concealment RTP RTCP Packetization RFC 3550 RFC 3551 SRTP RFC 3711 DTMF Relay RFC 2833 Call Hold Un Hold Call Transfer 3 Way Conferencing with local mixing Redial Caller ID Notification Call Waiting Indication Message Waiting Indication including MWI LED Local and Corporate Directories Automatic On hook Dialing Automatic Answering Alert Info header and talk event CWRR Call Waiting Reminder Ring Call Logs Missed Received Ca
56. IP Phone with Microsoft Lync 7a f AudioCodes Parameter Name system Idap search_timeout system Idap ui use_right_arrow_active_search system Idap lookup incoming call Call Lookup system Idap call lookup Country Code system Idap country code Area Code system Idap area code system Idap minimal name search length system Idap send queries while typing 3 5 4 Configuring T9 400HD Series IP Phone with Microsoft Lync Description parameter is sent to the LDAP server This parameter appears in the configuration file however it is currently not Supported This parameter appears in the configuration file however it is currently not supported Performs an LDAP search during call search the display name for a number Defines the country code prefix added for number search Defines the area code prefix added for number search Starts to perform an LDAP search after x characters are input Sends an LDAP search each time the user presses a key all keys with both number and letters When searching for a contact in the Corporate Directory users can press dial pad keys fo input letters Only a single press on any key regardless of the letter s position on the key is necessary See the phone s User s Manual for more information gt To configure T9 using the Web interface B Open the Contacts page Configuration tab gt Advanced Applications gt Contacts and make sure T9 is enabled
57. Manual 2 Automatic Mass Provisioning of IP Phones using DHCP Creating a Configuration File for Auto Provisioning Most phones deployed in an enterprise typically require identical configuration settings 1 Without signing in use the Web interface to save a single phone s default 2 Configure that single phone to perform according to your specific performance 4 Create a configuration cfg file containing only the delta between the default cfg and 5 Load this delta cfg file to another phone sign in and test that phone s performance to 6 Use this delta configuration cfg file to automatically provision all IP phones through 2 2 Best practice for creating a configuration file for auto provisioning is to configuration factory settings as a cfg file requirements in the enterprise 3 Save the phone s newly configured settings as a cfg file the newly configured enterprise specific cfg file see if it matches requirements DHCP 2 2 1 Saving a Single Phone s Default Configuration as a cfg File gt To save a single phone s default configuration as a cfg file 1 Get the phone s IP address MENU key gt Status gt Network Status gt IP Address and point your Web browser to it the phone s Web interface login page opens 2 Enter the login credentials default user name is admin get Windows credentials from IT the Home page of the Web interface is displayed 3 Open the Configuration File page Management t
58. Manual Update gt Configuration File 2 Configure using the table below as reference Table 3 4 VLAN Parameters Description Parameter Description VLAN Discovery Mode Determines the VLAN mode of operation network lan vlan mode Disable Disable Manual Manual Configuration of LAN Static configuration of VLAN ID and priority CDP Automatic Configuration of VLAN VLAN discovery mechanism based on Cisco Discovery Protocol CDP LLDP Automatic Configuration of VLAN VLAN discovery mechanism based on LLDP CDP LLDP Automatic Configuration of VLAN default VLAN discovery mechanism based on LLDP and Cisco Discovery Protocol CDP LLDP protocol is with higher priority Period The time period in seconds between discovery LLDP The default value is 30 VLAN ID Only displayed when the VLAN Discovery Mode network lan vlan id parameter above is configured to Manual The valid range is 0 to 4096 The default VLAN ID is 0 VLAN Priority Only displayed when the VLAN Discovery Mode Defines the priority of traffic pertaining to this VLAN The valid range is 0 to 7 where 7 is the highest priority The default VLAN priority is O Administrator s Manual 32 Document LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual 3 Manual Configuration of a Single IP Phone gt To configure the phone s VLAN settings from the phone s LCD 1
59. Office Home and or Mobile fields enter the contact s telephone numbers The contact s number can be defined with an IP address or domain name e g number Q IP address or domain name gt 4 Click Submit the name of the contact is displayed in the Directory list of contacts Version 2 0 11 35 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru 7a f 3 AudioCodes 400HD Series IP Phone with Microsoft Lync gt To edit a contact 1 If the contact does not appear in the displayed Directory list then from the Directory Page drop down list select the page in the directory that you want displayed 2 n the Directory list click the number that appears in the No column corresponding to the contact you want to edit the contact s attributes appear in the Edit Phone group above 3 Edit the contact as required and then click Submit the contact s new attributes are updated in the Directory list gt To delete a contact 1 n the Directory list mark the Select check box corresponding to the contact you want to delete 2 Click Delete To delete all contacts click the Delete All button Administrator s Manual 36 Document LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual 3 Manual Configuration of a Single IP Phone 3 23 Configuring Function Keys as Sp
60. P Phone with Microsoft Lync Figure 4 32 Lync Client Call Forwarding Added Delegate Receive Calls Delegates can schedule Lync Meetings make calls and receive calls if the box is checked on your behalf Receive Calls Delegate Ring your delegates after this many seconds 0 at the same time x 5 Click OK 6 Select the Simultaneously ring option and configure it to My Delegates Figure 4 33 Lync Client Call Forwarding Simultaneously ring My Delegates General Call forwarding Personal Turn off call forwarding Learn More Status Calls will ring you at work and not be forwarded Picture qa Forward my calls to Select from this list ones Alerts Calls will be forwarded immediately and not ring your work number Ringtones and Sounds qt Simultaneously ring Audio Device Calls will ring you at work and also Es Video Device New Number My Del te My Delegates gt Call Forwarding Your current call forwarding settings My Team Call Group File Saving Calls will ring you at work 497239764600 Unanswered calls will go to No voice mail Calls will continuously ring for 20 seconds These settings will apply All of the time Edit my team call group members Edit my delegate members 7 Click OK you re returned to the Lync client main screen Administrator s Manual 104 Document LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420
61. P Tracing Syslog mechanism DSP recording Port mirroring VoIP Status Web page Hardware LCD screen Graphic LCD 132x64 monochrome BLF screen Graphic LCD 60x376 monochrome applies only to the 440HD model Connectors interfaces 2 x RJ 45 ports 10 100 1000BaseT Ethernet for WAN and LAN RJ 9 port jack for Headset RJ 9 port jack for Handset USB interface for USB headset support RJ 11 interface for DHSG Mounting v Wall and desktop mounting options Y One angle for desktop mount another angle for wall mount Power Y DC jack adapter 12V Y Power supply AC 100 240V v PoE Class 2 IEEE802 3af optional Keys 4 x softkeys VOICE MAIL message hotkey including LED 4 way navigation keys with ENTER Key MENU REDIAL HOLD MUTE including LED TRANSFER VOLUME control key HEADSET including LED SPEAKER including LED AR SSS SRR NS CNN Administrator s Manual 140 Document LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual B Specifications Feature Details For a comprehensive list of supported Jabra headsets see the Jabra Headset Compatibility Guide Fora comprehensive list of supported Plantronics headsets headsets see http www plantronics com us compatibility guide Z search Fora comprehensive list of supported VXi products see http www vxicorp com compatibility guide Headset Compatibility Versio
62. P port number gt To change the BToE TCP port on the PC side Click the AC AudioCodes taskbar icon the menu shown in Figure 4 15 pops up 2 Select Disconnect in the popup menu and then select Configuration gt TCP Port Administrator s Manual Figure 4 17 TCP Port About L Connect 1 Enter Pair Code n amp Configuration v Connect on Startup Ext TCP Port aa Tt wv 94 Document LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual 4 Configuring Microsoft Lync Features 3 From the AC BTOE TCP Port dialog that opens configure the TCP Port Figure 4 18 AC BToE TCP Port AC BToE TCP Port Type the TCP Port m OK z Cancel The valid range is 1 to 65535 gt To change the BToE TCP port on the IP phone side B Inthe Configuration File change the lync BToE TcpPortNumber parameter For example lync BToE TcpPortNumber 5000 4 7 4 Pairing the BToE PC Application with the IP Phone This section shows how to pair AudioCodes BToE PC application with the IP phone using a pair code Pair like this 1 Generate a pair code see Section 4 7 4 1 2 Connect the IP phone and BToE PC application using the pair code see Section 4 7 4 2 A In case of IP change you will need to generate pair code again If you know the last pair code you do not need to generate a new one If you don t know it continue
63. Provisioning of IP Phones using DHCP This section shows how to automatically provision a mass deployment of AudioCodes IP phones in a Microsoft Lync environment Note Instead of using DHCP as the automatic provisioning method you can A alternatively use Static DNS Record or SIP SUBSCRIBE and NOTIFY messages see Appendix A As DHCP clients AudioCodes IP phones can be automatically provisioned with the following files B Configuration file cfg m Firmware file img These files can be placed on any of these three provisioning server types B HTTP S server W TFTP server m FTP server Figure 2 1 summarizes the steps required for setting up mass provisioning of IP phones in the Microsoft Lync environment These steps are described in detail in the following sections Note Automatic mass provisioning of IP phones using the DHCP provisioning method can alternatively be performed from the AudioCodes EMS Provisioning Server in the IP Phones Management Server For detailed information see the P Phone Management Server Administrator s Manual Version 2 0 11 13 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Ta f wt AudioCodes AOOHD Series IP Phone with Microsoft Lync Figure 2 1 Setting up Automatic Provisioning Prepare the Microsoft Lync environment for IP phones e g configure the DHCP server with DHCP Option 160 to point
64. RE PUR EMESE PIN DERE QI EPI dod 43 Table ro Hind Tons PaRSIIBE Re rcrdiec pH ISES OH a E MES Se dd EREEREER 46 Table 3 10 Proxy and Registrar ParalYiGlefG ueoiiscterincse pter dar Erb aate orn ER Fe qal ais EENE KEIER AER 48 Tabla 3 1 Autamatio Dialing Pare tere ssion nicae ii FR IARE ERR IL E iiai 49 Table 3 12 Default Audio Device Pardglel eosisccerinese Rena dor pea RE Re nds EP I3 SE RH nU US FRENAR RR ILES EPI Ra ERE 50 Table 3 13 Blind Transfer Softkey Paramelor i eui sciiu e neenkuhu addam tk ku eaa a ro tR i X aa ea 51 Re n erum RTT TET T TTE 52 Table 3 15 Call Waiting Audial Indication Parameter ssssssssseseeeeeeeeene nnne 53 Table 3 16 Disconnect if Handset On Hooked after Call Put on Hold sssssssssssss 54 Rie aerial CR T m MITT 55 Tablo 2 18 Godee PRIOR sius deo ducbtasa taki oz Dun bees Leu due Seduta cx uua el aa cte opu cud Bd 56 Table 3 19 RTCP XR Par itielel uuis eim erri eek a ne kc C c E d A c ED A a 58 Table 3 20 Root CA Certificate Paramelere iui resa iai anaa aiina 62 Table 3 21 Client Certificate Parameters ia iieeere cuneata ente nk xr sed dta rn tk EUR mp MAR a ERA LE na Rud 63 Table 3 22 ESP MOS PAFBIBEBES iei dni aereis naia edd XXE edax reped A Min E VEEE pae dd FR a E ESA 65 Table 2 23 BAP TES ParaifielBE Bo qa don dap ose toni ie a up A Fal d DA Fur Drder c AERA POE OUS 66 Table 3 24 Configuring Automatic Provisioning Performed by DHCP
65. Submit Delete All Reset The 420HD phone s Function Keys screen is identical except that 1 9 keys are i Note The figure above shows the 430HD 440HD phone s Function Keys screen supported not 1 12 as in the 430HD 440HD phone s screen 2 n the Number field corresponding to the Key column enter the telephone number to which to assign a Speed Dial 3 Enter a Labe applies only to the 440HD phone 4 Click Submit Version 2 0 11 aT 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru E L 3 AudioCodes 400HD Series IP Phone with Microsoft Lync 3 2 3 2 Configuring Speed Dials using the Configuration File Note The phone s speed dials can be defined in a simple text based editor placed on a server e g HTTP or FTP TFTP and then uploaded to the phone using the Configuration File The Configuration File can include a link to a user defined Speed Dial file using the provisioning speed dial uri parameter This allows you to upload speed dial settings to the phone The Speed Dial file must include a list of speed dial configurations The file must be a simple text file that can be created using an Excel document and saved as a CSV file The syntax of the speed dial file is as follows memory key gt lt speed dial phone number gt lt type gt where B memory key denotes the speed dial memory key on the
66. T YOU SHOULD READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT CAREFULLY BEFORE CLICKING I ACCEPT CONVEYING YOUR ACCEPTANCE OF THE TERMS OF THIS END USER LICENSE AGREEMENT FOR THE LICENSED SOFTWARE AND THE ACCOMPANYING USER DOCUMENTATION THE LICENSED SOFTWARE THE LICENSED SOFTWARE IS LICENSED NOT SOLD BY OPENING THE PACKAGE CONTAINING THE LICENSED SOFTWARE AND OR BY USING THE SOFTWARE YOU ARE ACCEPTING AND AGREEING TO THE TERMS OF THIS LICENSE AGREEMENT IF YOU ARE NOT WILLING TO BE BOUND BY THE TERMS OF THIS LICENSE AGREEMENT YOU SHOULD PROMPTLY RETURN THE LICENSED SOFTWARE TOGETHER WITH PROOF OF PURCHASE TO YOUR VENDOR FOR A 7 InstallShield 4 Click Next the Destination Folder screen opens Administrator s Manual 88 Document LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual 4 Configuring Microsoft Lync Features Figure 4 6 Destination Folder ji AudioCodes Better2Gether InstallShield Wizard Destination Folder Click Next to install to this folder or click Change to install to a different folder Install AudioCodes Better2Gether to C Program Files x86 amp udioCodes Better 2Gether USB Over Ethernet InstallShield 5 To change the default Destination Folder click Change and proceed to step 6 To leave the Destination Folder at its default click Next and proceed to step 7 Figure 4 7 Change Curren
67. Valid values SUNDAY Default MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY 3 5 2 2 Configuring NTP Server The Network Time Protocol NTP server can be configured using the Web interface or Configuration File gt To configure the NTP server using the Web interface 1 Open the Date and Time page Configuration tab gt Advanced Applications menu Date and Time 2 Configure the parameters under the NTP amp Time Settings screen section using the table below as reference and then click Submit Figure 3 34 Web Interface NTP amp Time Settings Date And Time py KKK NTP amp Time Settings Active Enable V Obtain Time Zone from DHCP Enable v Primary Server ntp ucsd edu US v Secondary Server ntp cis strath ac uk UK v Update Interval 0 12 Days Hours Time Display Format 24 Hours v gt To configure the NTP server using the Configuration File e Open the Configuration File page Management tab gt Manual Update gt Configuration File and configure the parameter using the table below as reference Administrator s Manual 76 Document LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd Administrator s Manual 3 Manual Configuration of a Single IP Phone Table 3 26 NTP Server Parameters Parameter Active system ntp enabled Primary Server system ntp primary_server_address Se
68. Web Interface Port Mirroring Port Mirroring Activate Enable vi 2 Configure using the table below as reference and click Submit To configure port mirroring using the Configuration File W Open the Configuration File page Management tab gt Manual Update gt Configuration File and configure the parameter using the table below as reference Table 7 4 Port Mirroring Parameters Parameter Description Activate Enables port mirroring network pc_port_mirroring enabled 0 Disable default The LAN PC Network interfaces operate in SWITCH mode 1 Enable The LAN PC Network interfaces operate in HUB mode The network traffic on the LAN port is reflected in the PC port Administrator s Manual 124 Document LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual 8 Troubleshooting 8 Troubleshooting This section provides various troubleshooting procedures 8 1 Unable to Sign in to Lync using Username Password Problem Unable to sign in to Lync using the username password sign in method LCD Message Invalid address username or password Corrective Actions 1 Ensure that you have correctly entered the sign in address username and password 2 Ensure that you have the correct username password it may have changed in the Enterprise s Active Directory 3 Ensure that you are in the correct sign in method press the Sign in softkey scroll down
69. a2 7ca3606e Max Forwards 20 Contact S eae s 10 s 1 95 4 12308591090 TOs lt saljos 224 50 57585010902 From lt sip 00000001 10 13 2 37 5060 gt tag 87a5a8 25020d0a 13c4 50029 386d4398 66dc40c 386d4398 Call ID 8884c8 25020d0a 13c4 50029 386d4398 3e2bcb8e 386d4398 CSeq 1 NOTIFY Content Type application url Subscription State terminated reason timeout Event ua profile profile type application model 420HD version 2 0 9 Content Length 18 cares 10s db 4 i120 Version 2 0 11 135 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Ay f ei AudioCodes 400HD Series IP Phone with Microsoft Lync This page is intentionally left blank Administrator s Manual 136 Document 4 LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual B Specifications B Specifications This section details the 400HD Series IP Phones specifications B 1 420HD IP Phone The table below details the 420HD IP Phone specifications Table B 1 420HD IP Phone Specifications Feature VoIP Signaling Protocols Data Protocols E Media Processing a Telephony Features Version 2 0 11 Details SIP RFC 3261 RFC 2327 SDP IPv4 TCP UDP ICMP ARP DNS and DNS SRV for SIP Signaling SIP over TLS SIPS 802 1x 802 1p Q for Traffic Priority and QoS VLAN Discovery M
70. ab gt Manual Update menu gt Contiguration File Figure 2 3 Web Interface Configuration File Configuration File 0000000000000 Display modified configuration fields only Configuration File UC 2 0 7 37 ems server user name ems server user password lync BToE CheckNetwork 0 lync BToE IsPairing 1 lync BToE pid 6410 lync BToE vid 1106 lt lync autodiscovery enabled 1 lync conference app invite enabled 0 lync conference enable ssrtp 0 lync contact search trace enabled 0 ems server keep alive period 60 ems server provisioning url lync BToE gruu sip mike dubb audiocodes com opaque user epid HMHB7YjH lync BToE name AudioCodes 400HD Phone lync BToE pair code FQ gt amp qxB9 gt Loading new Configuration File Save Current Configuration File Refresh 4 Click the Save Current Configuration File button and save the cfg file in a folder on your PC Version 2 0 11 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd 19 http arttel ru 7a f 3 AudioCodes 400HD Series IP Phone with Microsoft Lync 2 22 Configuring the Phone According to Requirements You must configure a single phone according to your specific requirements in the enterprise gt To configure the phone according to your specific requirements in the enterprise m Use Section 3 as reference 2 2 3 Save the Ph
71. abled Enables prioritization of the NTP GMT offset information received from the DHCP server Option field 2 over the static configuration system ntp gmt offset 0 Disable 1 Enable default 3 5 3 Configuring Contacts LDAP This section shows how to configure Lightweight Directory Access Protocol LDAP using the Web interface or the Configuration File A Note It s advisable not to change the default setup LDAP is an application protocol for accessing and maintaining distributed directory information services over an IP network See RFC 4510 for a full description gt To configure LDAP using the Web interface 1 Open the Contacts page Configuration tab gt Advanced Applications gt Contacts and select LDAP from the Contact Search Method dropdown list the default is Lyne Contacts Figure 3 36 Web Interface Contact Search Method Se M Contacts Contact Search Method Lync Contacts V T9 Mode Enable v Version 2 0 11 79 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru a AudioCodes 400HD Series IP Phone with Microsoft Lync Contact Search Method Server Address Port User Name Password Base Name Filter Name Attributes Number Filter Number Attributes Display Name Max Hits Co
72. an be ftp tftp http or https and where configuration file name can be either Aunique configuration file per phone for example MAC cfg Or A global configuration file per deployment for example 420HD cfg Unique Configuration Example http 192 168 2 1 different img lt MAC gt cfg The retrieved firmware file is different img and the configuration file name is lt MAC gt cfg such as 001 122334455 cfg Global Configuration Example hitp 192 168 2 1 lt 420HD gt cfg The configuration file name is 420HD cfg Note This parameter is applicable only when Method is configured to Static 132 Document LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual A Alternative Automatic Provisioning Methods A 2 SIP SUBSCRIBE and NOTIFY Methods If the provisioning information e g Option fields 66 67 160 is not provided by the DHCP server the phone sends a SIP SUBSCRIBE message to the multicast address 224 0 1 75 5060 as shown below Note If the provisioning server supports using SIP SUBSCRIBE and NOTIFY messages and the device receives the provisioning URL in the NOTIFY message the automatic provisioning mechanism then periodically tries to retrieve a new firmware configuration according to the information provided SUBSGERIBSENSIPIZ22 0 1 9 5 060M SINP 22 Is omi messa 90 0 90 0 0 10 E32 Ssr0I6 rag oasass2502 0d0acl sca 50029 3
73. anual 3 Manual Configuration of a Single IP Phone Table 3 1 Network Settings Static IP Parameter Description Note To add a value to these parameters enter network followed by the parameter name equal sign and then the value e g net work 1lan_type DHCP IP Type network lan type IP Address network lan fixed ip ip address Subnet Mask network lan fixed_ip netmask Default Gateway Address network lan fixed_ip gateway Domain Name network lan fixed_ip domain_name Domain Name Server DNS Primary DNS network lan fixed_ip primary_dns Secondary DNS network lan fixed_ip secondary_dns Defines the IP addressing method STATIC Static IP IP address defined manually DHCP Automatic IP DHCP default IP address is acquired automatically from a DHCP server The LAN IP address The subnet mask address The IP address of the default gateway The domain name The primary DNS server address The secondary DNS server address The phone connects to this server if the primary DNS server is unavailable WB Select the Automatic IP DHCP option Figure 3 2 Web Interface Network Settings Automatic IP DHCP wNetwork Settings IP Type Domain Name IP Address Subnet Mask Default Gateway Address Primary DNS Secondary DNS MAC Address LAN Port Mode PC Port Mode Static IP Automatic IP DHCP corp audiocodes c
74. ation File and configure the parameter using the table below as reference Table 3 12 Default Audio Device Parameter Parameter Description Audio Device Sets the default audio device to answer or initiate a new call For example When pressing the Answer softkey Wheninitiating a call by speed dial key call history or phone directory Answering talk event or auto answer When starting to dial in on hook mode Valid values are SPEAKER default HEADSET voip headset only enabled Lets you control use of audio device Lets you enable headset only and disable the phone hook and the SPEAKER button 0 Headset only default 1 Disables the phone hook and the SPEAKER button Leaves the headset as the only possible audio device that can be used Administrator s Manual 50 Document LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual 3 Manual Configuration of a Single IP Phone 3 3 3 Enabling the Blind Transfer Softkey This section shows how to enable the BXfer softkey on the 430HD and 440HD IP phone models using the cfg configuration file The BXfer softkey provides a convenient way for users to perform Blind Transfer Note This section applies only to the 430HD and 440HD IP phones By default the BXfer softkey is not displayed in the LCD when in a call on these The default softkey on these when in a call is Hold By
75. ation Ma Provides the ability to remote control the system to authorized users Disabled Local System Z Credential Manager Provides secure storage and retrieval of credentials to users applications and s Manual Local System Extended Standard 14 Access the Device Manager and locate AudioCodes B2GoE USB driver Figure 4 14 Device Manager gt AudioCodes B2GoE USB Driver Elle Action View Help i IBS e PRs D Intel R Core TM i5 4570 CPU 3 20GHz 4 4M PCI bus b gif High Definition Audio Controller i aE Intel R 4th Gen Core processor DRAM Controller 0C00 gt lt q Intel R 8 Series C220 Chipset Family SATA AHCI Controller i JE Intel R 8 Series C220 Series PCI Express Root Port 1 8C10 JMi Intel R 8 Series C220 Series PCI Express Root Port 3 8C14 ol Intel R Gigabit CT Desktop Adapter 7 Intel R 8 Series C220 Series SMBus Controller 8C22 Wi Intel R 8 Series C220 Series Thermal 8C24 Intel R 8 Series C220 Series USB EHCI 1 8C26 Intel R 8 Series C220 Series USB EHCI 2 8C2D 4M Intel R B85 LPC Controller 8C50 KP Intel R Ethernet Connection 1217 V E Intel R HD Graphics 4600 JE Intel R Management Engine Interface Intel R USB 3 0 eXtensible Host Controller lt DameWare Virtual Keyboard Emulation for Standard Keyboard amp Microsoft System Management BIOS Driver 1K Microsoft Virtual Drive Enumerator Driver Wi Plug and Play Software Device Enume
76. atus using the Web interface 6 21 Viewing Phone Status This section shows how to view the phone status gt To view the phone status B Open the Network Status page Status amp Diagnostics tab gt System Status menu gt VoIP Status Figure 6 4 Web Interface Phone Status Phone Status Hook State On Hook Audio Device Ringer 6 2 2 Viewing Line Status This section describes how to view the line status gt To view the line status B Open the Network Status page Status amp Diagnostics tab gt System Status menu gt VoIP Status Figure 6 5 Web Interface Line Status Line Status Line Number Line 1 SIP Registration Registered DnD On Mute Off Forward State Disabled Forward Destination N A Administrator s Manual 112 Document LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual 6 2 3 Viewing Call Information 6 Status and Performance The Web interface displays call information of a currently established call gt To view call information after establishing a call E Open the Network Status page Status amp Diagnostics tab gt System Status menu gt VoIP Status Figure 6 6 Web Interface Call Information Line 1 Call Information Call Number Call 1 Call State Connected Origin Outgoing Remote Number 97239764232 Remote ID Duration 00 00 21 Codec PCMU Packets Sent 6104 Packets Received 4223
77. below 4 7 4 1 Generating a Pair Code This section shows how to generate a pair code gt To generate a pair code 1 Onthe IP phone press the MENU key the LCD displays the Menu screen e james 4032 1 Call Log e Directory 3 Keys Configuration 4 Settings Ca Missed Forward Status 2 Press the BToE softkey the BToE pair code is displayed e RudioCodes BToE Pairing Code nbZ iMEZ This is the pair code that will be used by the BToE PC application Make a note of it for reference when connecting the IP phone with the BToE PC application Version 2 0 11 95 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru ww f JY AudioCodes 400HD Series IP Phone with Microsoft Lync 4 7 4 Connecting the IP Phone with the BToE PC Application This section shows how to connect the IP phone with the BToE PC application gt Toconnect the two 1 Open the AudioCodes BToE Connect screen click the BToE client icon placed on your taskbar after installation and then from the popup menu that opens select the Enter Pair Code option Figure 4 19 AudioCodes BToE Client About Disconnect Enter Pair Code Configuration gt Exit Figure 4 20 Enter Pair Code lac BToE Connect Type the pair code Pair code bZNMEZ 2 In the Type the pair code screen enter the pair code that you generated as shown in Sec
78. c server side hence the PIN sign in failure on the phone side To troubleshoot see http technet microsoft com en us library qg412852 aspx The ringer LED remains red until the problem is corrected Users cannot dial or initiate calls if an LCD notification is displayed Administrator s Manual http arttel ru shop ip telefony ip telefon audiocodes 420hd 24 Document LTRT 09936 http arttel ru Administrator s Manual 2 Automatic Mass Provisioning of IP Phones using DHCP 2 5 2 Using the Web Interface This section shows how to use the Web interface to troubleshoot problems gt To use the Web interface to troubleshoot 1 Obtain the phone s IP address if the DHCP server successfully automatically provided one Press the MENU key on the dial pad and in the phone s LCD navigate to and select Status gt Network Status 2 Scroll down to the IP Address and note it 3 Open your browser and use the IP address to access the phone s Web interface 4 Select the Status amp Diagnostics tab gt Diagnostics gt Tracing Table 2 5 Web Interface Status amp Diagnostics Tracing 3 AudioCodes 420HD i Home 3 Log Of Configuration Management ETT Setting R Max File Size po amp B system Status Trace Level Debug E Network Status _WelP Status Kd gi History Call History Log file System Information Versions ai Diagnostics Log
79. ccount Username admin Password Confirm Password Submit User account Username alanr Password Confirm Password Submit 2 Inthe Username field enter a user name Use the table below as reference 3 In the Password field enter a new password and then in the Confirm Password field re enter this new password Use the table below as reference Note For the Administrator account the default Username and Password is admin and 1234 respectively For the User account the default Username and Password is user and 1234 respectively 4 Click Submit a confirmation box appears 5 Click OK Administrator s Manual 108 Document LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual 5 Maintenance gt To change the login username and password using the Configuration File Use the tables below as reference Table 5 1 Administrator account Username and Password Parameter Description Note To add a value to these parameters enter system followed by the parameter name equal sign and then the value e g system user_name admin Username The phone user name The default value is admin If this parameter system user_name value is unconfigured in the configuration file users can log in to the 7 Web interface using the same Microsoft password PIN they u
80. ce 8 7 2 Loading the Configuration File T on cies 8 7 3 Recovering Firmware 8 7 4 Restarting the Phone 8 74 1 Restarting the Phone from the LCD eee 129 8 7 4 2 Restarting the Phone from the Web Interface 130 A Alternative Automatic Provisioning Methods 131 A 1 Static DNS Record Method m EY A 2 SIP SUBSCRIBE and NOTIFY Methods an e 6 B chp O OEE OMM B 1 420HD IP Phone ERES HAM MARK OMM EEI YEAR nen CT d B 2 430HD and 440HD IP Phones rr 139 B 3 SIP Support RFC Headers e 142 B 3 1 SIP Compliance Tables ss T Version 2 0 11 5 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru T 4 wl AudioCodes 400HD Series IP Phone with Microsoft Lync Figure 2 1 Figure 2 2 Figure 2 3 Figure 2 4 Figure 3 1 Figure 3 2 Figure 3 3 Figure 3 4 Figure 3 5 Figure 3 6 Figure 3 7 Figure 3 8 Figure 3 9 Figure 3 10 Figure 3 11 Figure 3 12 Figure 3 13 Figure 3 14 Figure 3 15 Figure 3 16 Figure 3 17 Figure 3 18 Figure 3 19 Figure 3 20 Figure 3 21 Figure 3 22 Figure 3 23 Figure 3 24 Figure 3 25 Figure 3 26 Figure 3 27 Figure 3 28 Figure 3 29 Figure 3 30 Figure 3 31
81. condary Server system ntp secondary_server_address Update Interval system ntp sync_time Update Interval system ntp sync_time days Update Interval system ntp sync_time hours Time Display Format system ntp time_display_format Description Enables the NTP server from which the phone retrieves the date and time 0 Disable default 1 Enable obtains the time information from a configured NTP server Defines the address of the main NTP server This can be a domain name e g tick nap com ar You can select from the dropdown or leave the dropdown as User defined and manually define your domain in the adjacent field Defines the address of the secondary NTP server This sub section defines how often the phone must perform an update with the NTP server days defines the number of days hours defines the number of hours For example To configure the phone to perform an update with an NTP server every 1 day and 6 hours set the following system ntp sync_time days 1 system ntp sync_time hours 6 The number of days The valid range is 0 to 7 The default of days is 0 The number of hours The valid range is 0 to 24 The default is 12 The format of the time displayed on the LCD screen 24Hour default 12Hour gt To enable the NTP server in the phone s LCD 1 Access the Date and Time screen MENU key gt Settings gt Date and Time BiSettinqs 1 Language 2 Ring To
82. default the BXfer softkey is displayed in the LCD when in a call on the 420HD IP phone The default can be changed using the cfg configuration file The softkey provides a convenient way for users to perform a Blind Transfer gt To change the default using the Configuration File e Configure the BXfer softkey parameter using the table below as reference and then click Submit Table 3 13 Blind Transfer Softkey Parameter Parameter Description voip signalling sip sk blind transfer enable Displays the BXfer softkey in the LCD when in a call 0 Disable default on 430HD 440HD 1 Enable default on 420HD Version 2 0 11 51 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Va f 3 AudioCodes 400HD Series IP Phone with Microsoft Lync 3 3 4 Enabling Electronic Hook Switch The Electronic Hook Switch EHS feature can be enabled using the Web interface or Configuration File The feature allows users to handle calls i e answer calls and change volume level with EHS capable wireless headsets at a distance from the phone gt To enable the EHS using the Web interface 1 Open the Services page Configuration tab gt Voice Over IP menu gt Services and scroll down to the General Parameters section Figure 3 19 Web Interface VolP Services General Parameters jwGeneral Parameters Stutter Tone Duration 2500 ms
83. e eee Web Interface Contact Search Method cere T Web Interface T9 MOGE iiis ee sm ecc eae jin i NT Microsoft Lync Server 2013 Edit Trunk Configuration Global aia InstallShield Wizard Preparing to Install T Welcome to the InstallShield Wizard License Agreement PE EE TE AN sansa A E nnda Licence on ONIN eine eren e eee be EL a o Destination Folder E NET GN ad Change Current Destination Folder eee bunt Ready to Install eee E T Gave a Installing AudioCodes SC n PME COMME INKGRA NORMEN DIAM InstallShielf Wizard Completed P OT AAudiaCodss lean in Taskbar ueniens Control Panel gt Programs gt AudioCodes Better2Gether Computer Management Services and Jenee alenon E E rere ere etat es Device Manager gt AudioCodes B2GoE USB Driver Hed eund Menu me E A EE m a Administrator s Manual 6 Document LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual Contents Foues aA TOF PO at T ca Figure 4 18 AC BToE TCP C RONMRMODNSNENN TEENS Figure 4 19 AudioCodes BToE Client 96 Figure 4 20 Enter Pair Code 96 Figure 4 21 AC BToE Failed Indication pina nee 96 Figure 4 22 AC BToE is Connected Indication jua Reps A E ER et Figure
84. e otedaecei eter eenaa 101 49 Boss DTU Lei epen iniia sai cav ad ad o xui Ed eee EEE n 102 4 841 Viewing Admin Lines on the Boss s Pens ere E BER SEM ONE RO abc 105 4 8 2 Viewing the Boss s Line on the Admin s Phone sssssseseeee 105 NE CD ji e 107 5 1 Upgrading Phone Firmware TTE ED EEEEIUR 107 5 2 Administration RT RISE ONERE RUE 108 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual Contents 5 2 4 Managing v sseesseseeseesseeseeseesneeneeseesneeneeseesneeseeseesneeneesiesssenesesseenesesseesesses 108 5 2 2 Restoring Defaults 5 2 3 Restarting the PROM A E EO N UN QAE 09 5 3 Enabling Remote Management mu EE ee So Enening Telnet ABCs aa 6 Status and Performance cnccces sneaks E 6 1 Viewing Network Status 111 Ski ewig LAN SIAS eer a 612 Viewing Porn Mode SIAS sismis anaE Ea 111 amp L3 ewig BOE DX US aeaa E eee 111 Cv ERI Eis aiio s m C2 Viewing Phone Ss ie cane EF 6 2 2 Viewing Line Status 6 2 3 Viewing Call Information 6 3 Viewing Call History 6 4 Viewing Phone Model Firmware Version ee eiai needs m i 6 4 1 Viewing from the Web Interface ssssssssssseseeeeeeenenenen nennen 114 642 Viewi
85. ec Out of Service Behavior Reorder Tone v Automatic Disconnect Enable nd Electronic Hook Switch Disable v Reject Code 603 v 2 Configure the Electronic Hook Switch parameter using the table below as reference and then click Submit gt To enable EHS using the Configuration File e Configure the EHS parameter using the table below as reference and then click Submit Table 3 14 EHS Parameter Parameter Description Electronic Hook Switch Enables the EHS DHSG feature voip services electronic_hook_switch enabled 0 Disable default 1 Enable DHSG is the protocol that uses the special AUX port Supporting headsets can be connected to the AUX port in addition to the regular headset port This allows the user to connect and disconnect calls by pressing the button on the headset The base unit of the headset connects to the phone s headset port i e to the same port that all headsets base units connect to The Audio connector must be connected to the headphones port The manangement connector must be connected to the Auxilliary port using a DHSG cable which can be ordered from AudioCodes Administrator s Manual 52 Document LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual 3 Manual Configuration of a Single IP Phone 3 3 5 Disabling Audial Call Waiting Indication This section shows how to disable the audial call waiting indicat
86. echanism CDP LLDP and LLDP MED ToS Type of Service field indicating desired QoS DHCP Client NTP Client Microsoft Lync MS ICE2 Voice Coders G 711 G 729A B G 722 and RTA Acoustic Echo Cancelation G 168 2004 compliant 64 msec tail length Adaptive Jitter Buffer 300 msec Voice Activity Detection Comfort Noise Generation Packet Lost Concealment RTP RTCP Packetization RFC 3550 RFC 3551 SRTP RFC 3711 DTMF Relay RFC 2833 Call Hold Un Hold Call Transfer 3 Way Conferencing with local mixing Redial Caller ID Notification Call Waiting Indication Message Waiting Indication including MWI LED Local and Corporate Directories Automatic On hook Dialing Automatic Answering Alert Info header and talk event CWRR Call Waiting Reminder Ring Call Logs Missed Received Calls and Dialed Numbers URL Dialing 1 9 Speed Dials dial pad keys Call Forward Do not forward Forward to voice mail Forward to a number Dial plan supports normalization rules downloaded from the Lync server via in band provisioning Inputting Text to Dial T9 137 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Ta f 3 AudioCodes Feature Configuration Management Debugging Tools Hardware Headset Compatibility Administrator s Manual 400HD Series IP Phone with Microsoft Lync Details LCD Display User Interface Language Suppo
87. ed by the management shell in the Lync server The LAN link is disconnected This is a general networking problem that s beyond the scope of this document Either there s a physical cabling issue or there s a local or VLAN communications problem This is a general networking problem The IP address configured for this endpoint was already configured for another Inthe DHCP server delete the duplicate IP address and request another This is a general networking problem beyond the scope of this document If a communications problem occurs in the enterprise network for example if the server goes down this notification is displayed on the phone LCD The phone number or extension that was entered is invalid Make sure that the correct information was entered in the phone LCD and in the Lync server interface and that they tally Verify in the Lync server interface that the PIN is enabled and if it isn t enable it Verify in the Lync server interface that a PIN was configured for this user account lf it wasn t create a PIN for the account Inthe Lync server interface renew the PIN expiration policy Verify in the Lync server interface that the account was enabled If it wasn t enable it Test the PIN Authentication process on the Lync server Run in the server shell the emulate cmdlet Test CsPhoneBootstrap PhoneOrExt nnnn PIN nnnn If the test result is fail there s a configuration error on the Lyn
88. eed Dials This section shows how to configure function keys as speed dials using the Web interface or the Configuration File On the 440HD and 430HD phones the Function Keys are located adjacent to the BLF LCD on the right of the phone s physical interface covered on the 430HD In the Web interface they re labeled 1 12 and in the Configuration File 0 17 On the 420HD the Function Keys are the dial pad keys labeled 1 9 Long pressing a dial pad key activates its Speed Dial In the Web interface they re labeled 1 9 and in the Configuration File 0 8 You can configure Function Keys as Speed Dials all three phone models or as Speed Dials BLFs Presence 440HD phone only You can use the Web interface or Configuration File to do it 3 2 3 1 Configuring Speed Dials using the Web Interface gt To configure a Function Key using the Web interface 1 Open the Function Keys page Configuration tab Personal Settings menu Function Keys Figure 3 8 Web Interface Function Keys eB Keys aaa Key Type Number Label Delete Speed Dial SpeedDia v Speed Dial Speed Dial Speed Dial Speed Dial Speed Dial o o x ojn a5jlo w Speed Dial 10 SpeedDia v i1 Speed Dial 12 SpeedDi v ES ES ES ES ES ES ILS ILS ILEILE IILS ILS Load and Save Save Function Keys Browse Load Function Keys
89. es REGISTER Yes Send only REFER Yes Inside and outside of a dialog NOTIFY Yes INFO Yes OPTIONS Yes PRACK Yes PUBLISH Yes Send only SUBSCRIBE Yes Version2 0 11 143 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru 7a f 3 AudioCodes 400HD Series IP Phone with Microsoft Lync B 3 1 2 SIP Headers The device supports the following SIP headers Table B 5 Supported SIP Headers Header Field Supported Accept Yes Alert Info Yes Allow Yes Authorization Yes Call ID Yes Call Info Yes Contact Yes Content Length Yes Content Type Yes Cseq Yes Date Yes Diversion Yes Encryption No Expires Yes Fax Yes From Yes History Info Yes Join Yes Max Forwards Yes MIN SE Yes P Asserted Identity Yes P Preferred Identity Yes Proxy Authenticate Yes Proxy Authorization Yes Prack Yes Record Route Yes Refer To Yes Referred By Yes Replaces Yes Remote Party ID Yes Retry After Yes Route Yes Administrators Manual 144 Document LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual B Specifications Header Field Supported Session Expires Yes Supported Yes Timestamp Yes To Yes Unsupported Yes User Agent Yes Via Yes Voicemail Yes Warning Yes WWW Authenticate Yes Version2 0 11 145 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audi
90. field amp telephoneNumber sn the search result includes all LDAP records which have the telephoneNumber field set and the sn gt surname field starting with the entered prefix When you type in the following field 80 Document LTRT 09936 Administrator s Manual Parameter Name Name Attribute system Idap name attrs Number Filter system Idap number filter Number Attributes system Idap number attrs Display Name system Idap display name Max Hits system Idap max hits Sort Result system Idap sorting result system Idap predict text Search Timeout Version 2 0 11 http arttel ru shop ip telefony ip telefon audiocodes 420hd 3 Manual Configuration of a Single IP Phone Description I cn sn the search result includes all LDAP records which have the cn gt CommonName OR sn Surname field starting with the entered prefix When you type in the field cn the search result includes all LDAP records which do not have the cn field starting with the entered prefix Specifies the LDAP name attributes setting which can be used to specify the name attributes of each record which is returned in the LDAP search results When you type in the following field for example cn sn displayName this requires you to specify cn gt commonName This is the Full name of the user sn Surname last name or family name and displayNa
91. figuring Microsoft Lync Server 2013 for SRTP TLS This section shows how to configure Microsoft Lync Server 2013 for Secure Real Time Transport Protocol SRTP TLS if it isn t configured already gt To configure Microsoft Lync Server 2013 for SRTP TLS 1 Open the Microsoft Lync Server 2013 management interface 2 Configure a Route on the Lync Server 2013 3 Open the server s Edit Trunk Configuration Global screen Figure 4 1 Microsoft Lync Server 2013 Edit Trunk Configuration Global Ed t Trunk Configuration Global J ox X Cancel Scope Gicbs Name Gona Description Maximum early dialogs supported 20 Encryption support level Required V Enable media bypass V Centralized media processing Enabie RTP tatching Y Enable forward call history _ Enable forward P Asserted identity data v Enable outbound routing failover timer Associated PSTN Usages 94 Select 4 Select the Enable media bypass option 5 Select one of the following options from the the Encryption Support Level dropdown e Required SRTP encryption will be used to help protect traffic between the Mediation Server and the gateway or private branch exchange PBX e Optional SRTP encryption will be used if the service provider or equipment manufacturer supports it 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru 7a f
92. fine phone port settings using the Configuration File 1 Open the Configuration File page Management tab gt Manual Update gt Configuration File 2 Configure using the table below as reference Table 3 3 Port Settings Parameter Description LAN Port Mode Sets the LAN port mode network lan port mode Valid values are AUTOMATIC Auto negotiation FULL 10 10Mbps full duplex FULL 100 100Mbps half duplex HALF 10 10Mbps full duplex HALF_100 100Mbps half duplex PC Port Mode Sets the computer port mode network pc port_mode See valid values above Version 2 0 11 31 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Ta f 3 AudioCodes 400HD Series IP Phone with Microsoft Lync 3 1 3 Configuring VLAN Settings VLAN settings can be configured using the Web interface Configuration File or the phone s LCD gt To configure the phone s VLAN settings using the Web interface 1 Open the Network Settings page Configuration tab Network Connections menu Network Settings Figure 3 4 Web Interface VLAN Settings VLAN Settings VLAN Discovery Mode Automatic Configuration of VLAN CDP LLDP v Period 30 Seconds 2 Configure using the table below as reference and click Submit gt To configure the phone s VLAN settings using the Configuration File 1 Open the Configuration File page Management tab gt
93. g configuration file parameter which is enclosed in square brackets in bold font type Administrator s Manual 10 Document LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual 1 Introduction 1 Introduction This Administrator s Manual is intended for administrators responsible for provisioning AudioCodes 400HD Series of IP Phones deployed with Microsoft Lync in an enterprise network AudioCodes IP phones are based on AudioCodes proprietary High Definition HD voice technology providing clarity and a rich audio experience in Voice over IP VoIP calls The phones are fully featured telephones that provide voice communication over an IP network allowing you to place and receive phone calls put calls on hold transfer calls etc The phones offer different automatic provisioning options This manual shows how to automatically provision a mass deployment of AudioCodes IP phones using DHCP Version 2 0 11 11 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Ay f ei AudioCodes 400HD Series IP Phone with Microsoft Lync This page is intentionally left blank Administrator s Manual 12 Document 4 LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual 2 Automatic Mass Provisioning of IP Phones using DHCP 2 Automatic Mass
94. ging la Monitoring Recording Crash Dump k Tracing TO 9 I9 I9 P9 9 I9 F9 P9 I9 MO P9 PO DY o a Version 2 0 11 25 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Ay f ei AudioCodes 400HD Series IP Phone with Microsoft Lync This page is intentionally left blank Administrator s Manual 26 Document 4 LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual 3 Manual Configuration of a Single IP Phone 3 Manual Configuration of a Single IP Phone Most phones in an enterprise typically require identical configuration settings Best practice is therefore to manually configure a single IP phone with the settings you require and then to use the delta configuration the difference between the default and your configured settings to automatically provision all phones in the enterprise via DHCP This section shows how to manually configure a single IP phone After manually configuring a single IP phone create the delta configuration file as shown in Section 2 2 and place it on the provisioning server 3 14 Configuring Network Connections You can configure IP network connections For information on configuring Port Mirroring see Section 7 6 on page 124 under Performing Diagnostics 3 4 14 Configuring LAN Connection Type The phone s LAN Connection Type can be E Automatic
95. hd http arttel ru Administrator s Manual 4 Configuring Microsoft Lync Features 4 8 1 Viewing Admin Lines on the Boss s Phone After setting up the feature you ll view on the boss s phone Alan Roberts below the admin line mike d that you configured previously Alan Roberts 972397b4263 i Tuesday W Configure another admin in the same way as that described previously WB Onthe boss s phone view both configured admin lines mike d and brad b 4 8 2 Viewing the Boss s Line on the Admin s Phone m On the admin s phone Mike Dubb below you ll view the boss s line Alan R from whose Lync client you configured the admin Mike Dubb 37233764410 Ca Missed Forward Status Version 2 0 11 105 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Ay f ei AudioCodes 400HD Series IP Phone with Microsoft Lync This page is intentionally left blank Administrator s Manual 106 Document 4 LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual 5 Maintenance 5 Maintenance This section shows how to upgrade the phone firmware perform administration tasks and enable remote management Note A To manage Automatic Provisioning see Section 4 6 on page 85 To manage Configuration File Manual Update see Section 2 2 on page 19 5 1 Upgrading Phone Firmware This section
96. he Navigation key to scroll down until the IP address is displayed Open the Tracing page Status amp Diagnostics tab gt Diagnostics menu gt Tracing Set the Max File Size field to 1024 Set the Trace Level field to Debug to activate tracing to debug level Click Submit Click Clean log and then power up the phone After the phone completes the power up process click Save log Send the saved logged trace to AudioCodes Customer Technical Support for troubleshooting fo DN MU ey Figure 7 5 Configuring Tracing eSetting Max File Size 1024 Trace Level Debug Y Submit Log file 420HD UC 2 0 1 44 1 Version 2 0 11 123 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru 7a f 3 AudioCodes 400HD Series IP Phone with Microsoft Lync 7 6 Configuring Port Mirroring Port mirroring facilitates network traffic monitoring enabling administrators to analyze and debug data or diagnose errors on a network manage network performance and be alerted to problems Inbound or outbound traffic or both can be mirrored on single or multiple interfaces Port mirroring can be activated using the Web interface or the Configuration File gt Toconfigure port mirroring using the Web interface 1 Open the Recording page Configuration tab gt Network Connections menu gt Network Settings Figure 7 6
97. he Web interface and 12 17 in the Configuration File You can program them as Speed Dials or as Key Events The speed dial feature helps users quickly access and dial numbers that are often used or hard to remember The key event feature helps users quickly access Dialed numbers Missed Calls Received Calls Directory DnD All and or Forward All 3 2 4 1 Programming Line Keys using the Web Interface You can program the Line Keys as Speed Dials Speed Dials BLF or as Event Keys You can use the Web interface or Configuration File to do it To program Line Keys as Speed Dials in the Web interface 1 Open the Programmable Keys page Configuration tab gt Personal Settings menu gt Programmable Keys Figure 3 9 Web Interface Programmable Keys vLine Settings Line Key 11v Key Type Lync Account V Key Label Load and Save Note Line Key 1 can only be Key Type Lync Account default as it defines the phone line Line Keys 2 6 can be of programmable Key Type Speed Dial Speed Dial BLF or Key Event Figure 3 10 Web Interface Programmable Line Keys Line Settings Line Key 2v Key Type Emp Speed Dial Speed Dial BLF Key Event Load and Save Save Programmable Keys Browse Load Programmable Key 2 You can program Line Keys 2 6 as Speed Dial Speed Dial BLF or Key Event Administrator s Manual 40 Document LTRT 09936 http
98. hod Defines the provisioning method provisioning method Disable Disable Automatic update is disabled The phone attempts to upgrade its firmware and configuration Dynamic DHCP Options Dynamic URL default Using DHCP options 160 or 66 67 for provisioning Static Static URL Using Static URL for provisioning DHCP Option Value Determines the DHCP option number to be used for provisioning url option value receiving the URL for provisioning The default value is 160 The phone supports DHCP Option 160 for complete URL and Options 66 67 for TFTP usage Option 160 has the highest priority and if absent Options 66 67 are used The following syntax is available for DHCP option Administrator s Manual 68 Document LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual Parameter Random Provisioning Time provisioning random_provisioning_time Version 2 0 11 http arttel ru shop ip telefony ip telefon audiocodes 420hd 3 Manual Configuration of a Single IP Phone Description 160 lt protocol gt lt server IP address or host name gt lt protocol gt lt server IP address or host name firmware file name gt lt protocol gt lt server IP address or host name gt lt firmware file name configuration file name lt protocol gt lt server IP address or host name configuration file name gt Where pro
99. http arttel ru AudioCodes Series of High Definition IP Phones pcm HD VoIP Administrator s Manual 400HD Series IP Phones with Microsoft Lyne Version 2 0 11 qo Lync Microsoft Partner Gold Communications 7a um wi AudioCodes PFD vor http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual Contents Table of Contents NEM 7 sstiintiioiiinessiinisiiainrrtinnescenmiasanananaienanaiacnnnn 2 Automatic Mass Provisioning of IP Phones i using j DHCP E E AT T 13 2 4 Preparing the Microsoft Lync Environment for IP Phones 15 2 1 1 Making Sure DHCP Server i dei are icu iiid d 16 2111 DIGI OpUON S esiones ds wal G 2 1 1 2 DHCP Option 120 ilr 2 1 1 3 DHCP Option 42 edet So NR M 2 4 2 Making Sure the DHCP Server is Correctly Configured for Auto Provisioning Bay 7i 2 2 Creating a Configuration File for Auto Provisioning 19 2 2 4 Saving a Single Phone s Default Configuration as a cfg File 19 2 2 2 Configuring the Phone According to Requirements uU 2 2 3 Save the Phone s Newly Configured Settings as a cfg File 20 2 2 4 Creating a Delta Configuration cfg File i hus 20 2 2 5 Loading the Delta cfg File to Another Phone Sign
100. ic Call Flow Examples The Secure Real time Transport Protocol SRTP Third Party Call Control MWI Replaces Header The SIP Referred By Mechanism Early Media and Ringing Tone Generation in SIP partial compliance The tel URI for Telephone Numbers Session Timers in the Session Initiation Protocol Basic Network Media Services with SIP NetAnn SIP Extensions for Network Asserted Caller Identity using Remote Party ID header 142 Document LTRT 09936 http arttel ru Administrator s Manual B Specifications RFC Number RFC Title draft ietf sipping cc transfer 05 Call Transfer draft ietf sipping realtimefax 01 SIP Support for Real time Fax Call Flow Examples draft choudhuri sip info digit 00 SIP INFO method for DTMF digit transport and collection draft mahy sipping signaled digits 01 Signaled Telephony Events in the Session Initiation Protocol Note The following SIP features are not supported Preconditions RFC 3312 SDP Simple Capability Declaration RFC 3407 S MIME Outbound Managing Client Initiated Connections RFC 5626 SNMP SIP MIB RFC 4780 SIP Compression RFC 5049 SigComp ICE RFC 5245 Connected Identity RFC 4474 B 3 1 SIP Compliance Tables The SIP device complies with RFC 3261 as shown in the following subsections B 3 1 1 SIP Methods The device supports the following SIP methods Table B 4 Supported SIP Methods Method Supported Comments INVITE Yes ACK Yes BYE Yes CANCEL Y
101. iew LAN status information gt To view LAN status information B Open the Network Status page Status amp Diagnostics tab gt System Status menu gt Network Status Figure 6 1 Web Interface LAN Information LAN Information Type DHCP Client IP Address 10 16 2 162 Subnet Mask 255 255 0 0 Default Gateway Address 10 16 0 1 Primary DNS 10 2 1 113 Secondary DNS 10 1 1 10 MAC Address 00 90 8F 1E DB 3E 6 1 2 Viewing Port Mode Status This section shows how to view the Port Mode status gt To view port mode status m Open the Network Status page Status amp Diagnostics tab gt System Status menu gt Network Status Figure 6 2 Web Interface Port Mode Status Port Mode Status Attribute LAN Port PC Port Link State Up Down Negotiation Automatic Automatic Speed 100Mbps N A Duplex Full N A 6 1 3 Viewing 802 1X Status This section shows how to view 802 1X status gt To view 802 1X status m Open the Network Status page Status amp Diagnostics tab gt System Status menu gt Network Status Figure 6 3 Web Interface 802 1X Status 802 1X Status EAP Type EAP TLS Status Failure No certificates Version 2 0 11 111 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Va f 3 AudioCodes 400HD Series IP Phone with Microsoft Lync 6 2 Viewing VoIP Status This section shows how to view VoIP st
102. ified as Month Week of month Day of week This subsection defines the starting day for the daylight saving offset month defines specific month in year day defines specific day in month hour defines specific hour in day minute defines specific minute in hour Example To configure the phone to start daylight savings with a specific offset on February 22 at 14 30 set the following system daylight_saving start_date month 2 system daylight_saving start_date day 22 system daylight_saving start_date hour 14 system daylight_saving start_date minute 30 The month in a year The valid range is 1 to 12 The day in a month The valid range is 1 to 31 The hour in the day The valid range is 0 to 23 The minute in an hour The valid range is 0 to 59 74 Document LTRT 09936 http arttel ru Administrator s Manual 3 Manual Configuration of a Single IP Phone Parameter Description End Time This subsection defines the ending day for the system daylight_saving end_date daylight saving offset month defines the specific month in a year day defines the specific day in a month hour defines the specific hour in a day minute defines the specific minute in an hour For example To configure the phone to end the daylight savings on July 16 at 22 15 set the following system ntp daylight saving end date monthz7 system ntp daylight saving end date dayz16 system ntp daylight sav
103. igns the tone s file name without the wav file extension as the name of the tone 3 Click the Browse button navigate to the folder in which the ring tone file is located select the file and then click Open the file name and path is displayed in the File Location field 4 Click Submit the file is loaded to the phone and displayed in the Ringing Tone Name pane gt To delete Ring Tones using the Web interface e Select the Delete check boxes corresponding to the ring tone that you want to delete and then click Submit gt To upload Ring Tones using the Configuration File e Open the Configuration File page Management tab gt Manual Update gt Configuration File and use the table below as reference Version 2 0 11 45 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru 7a UH f et AudioCodes 400HD Series IP Phone with Microsoft Lync Table 3 9 Ring Tone Parameters Parameter Description Ringing Tone Name File Location The URI for retrieving the ring tones file The ring provisioning ring tone uri tones can be compressed to zip or tgz files and provided to the phone during provisioning For example provisioning ring tone uri tones tgz Note The ringtone file is downloaded only after boot up and not periodically f the tones file is new the phone updates the information but does not reboot Administrator s Manual 46 Docu
104. ing 20 2 2 5 4 Loading the Delta cfg File to Another Phone 20 2 2 5 2 Signing In to the Phone d 2 2 5 3 Testing the Phone jk i 22 2 2 5 4 Changing the Order of the Sign In Method m paa 2 3 Copying the Configuration File to the Provisioning Server 22 2 4 Triggering Automatic Provisioning H ee 2 5 Se Automatic PROVISIONING Y 9 6 ee ie 252 Using the Web inieriaoe R EE ME EE EE EO 25 3 Manual Configuration of a Single IP Phone T 3 1 Configuring Network PHONE P 42 a 241 Conbgumog LAN Connection TUER oa eitakcrimacni qp A ql dt aliat iUd cti ipei PO CUNO LAN Pon PG POIs isida ita slip Min RO SLS G nmgunng VLAN SONGE ession ae ai 3 2 Configuring Personal Settings ener nennen OF 3l P Abend quM ENIM MOM MM t B22 Configuring Personal DIUBCIDE uis ius eod sto andar bkn nid d sas ed ua 3E 3 2 8 Configuring Function Keys as Speed Dials T 3 2 8 1 Configuring Speed Dials using the Web Interface 3 2 3 2 Configuring Speed Dials using the el aia n File 3 2 8 8 Saving Configured Speed Dials in a a File 3 2 3 4 Loading the cfg File to Other Phones 3 2 3 5 Deleting a Speed Dial 3 2 4 Programming Line Keys vita 3 2 4 1 Programming Line Keys using the Web Interface sssssses 3 2 4 2 Programming
105. ing end date hourz22 system ntp daylight saving end date minutez15 End Time The month in a year system daylight saving end date month The valid range is 1 to 12 End Time The day in a month system daylight saving end date day The valid range is 1 to 31 End Time The hour in the day system daylight saving end date hour The valid range is O to 23 End Time The minute in an hour system daylight saving end date minute The valid range is O to 59 Offset The offset value for the daylight saving system daylight saving offset The valid range is 0 to 180 The default offset is 60 system daylight saving start date week Relevant to Day of week mode The week of month values 1 5 for start of daylight saving time system daylight saving start date day of week Relevant to Day of week mode The day of week for daylight saving time start Valid values SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY system daylight saving end date week Relevant to Day of week mode The week of month values 1 5 for end of daylight saving time Version 2 0 11 75 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru wa f JY AudioCodes 400HD Series IP Phone with Microsoft Lync Parameter Description system daylight saving end date day of week Relevant to Day of week mode The day of week for daylight saving time start
106. ing the following keys Navigation control moves the cursor left or right in the IP address Clear softkey deletes the digit to the left of the cursor d Press the Save and then Apply softkey 6 Navigate to and configure Netmask Gateway Primary DNS and Secondary DNS as you did IP Address gt To change LAN Connection Type in the Web interface 1 Open the Network Settings page Configuration tab Network Connections menu Network Settings and select the Static IP option Figure 3 1 Web Interface Network Settings Static IP ivNetwork Settings IP Type 9 static IP Automatic IP DHCP Domain Name Y Manual IP Address 0 0 0 0 Manual Subnet Mask 0 0 0 0 V Manual Default Gateway Address 0 0 0 0 Y Manual Primary DNS 0 0 0 0 V Manual Secondary DNS 0 0 0 0 v Manual MAC Address 00 90 8F 47 FD E0 LAN Port Mode Auto Negotiation v PC Port Mode Auto Negotiation v 2 Configure the parameters using the table below as reference and click Submit gt To change the LAN Connection Type using the Configuration File 1 Open the Configuration File page in the Web interface Management tab gt Manual Update gt Configuration File 2 Configure the parameters using the table below as reference Administrator s Manual 28 Document LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s M
107. ing the table below as reference and then click Submit gt To disable Call Waiting audial indication using the Configuration File B Open the Configuration File page Management tab gt Manual Update gt Configuration File and configure the parameter using the table below as reference Table 3 15 Call Waiting Audial Indication Parameter Parameter Description Generate Tone Enables a call waiting audial indication beep progress ate_tone enable 0 Disabled If disabled only visual indication for call waiting occurs Call waiting is visually indicated in the called party s LCD If a user is in a call and a third party calls that user the called user s LCD visually indicates that a calling party is waiting 1 Enabled default Version 2 0 11 53 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru 3 AudioCodes 400HD Series IP Phone with Microsoft Lync 3 3 6 Configuring Disconnect if Handset On Hooked after Putting Call on Hold This section describes how to configure the phone so that when using the handset in a call if the call is put on hold and the handset is then on hooked audio switches to the speaker and the call is not disconnected To maintain backward compatibility users can set the ini file parameter voip onhook disconnect when held enabled to 1 This causes the call to be disconnected in the above scenario as it was in earlier versions g
108. inistrator access to the Web interface To restore the phone s settings to their defaults if necessary Press the OK MENU keys simultaneously and keeping them pressed unplug the power cable Plug the power cable back into the phone continuing to press the OK MENU keys for 4 5 seconds Release the OK MENU keys the phone settings are restored to their defaults Version 2 0 11 127 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru we f JY AudioCodes 400HD Series IP Phone with Microsoft Lync 8 7 1 2 Restoring Factory Defaults from the Web Interface This section shows how to restore the phone s factory defaults from the Web interface gt To restore the phone s factory defaults from the Web interface 1 Open the Restore Defaults page Management tab gt Administration gt Restore Defaults Figure 8 1 Web Interface Restore Defaults Restore to Factory Defaults 2 Click the Submit button Figure 8 2 Confirm Restore to Factory Defaults Windows Internet Explorer 1 2 Are you sure you want to restore to default values Cancel 3 Click OK 8 7 2 Loading the Configuration File Manually This section shows how to load the cfg configuration file to the phone gt To load the cfg configuration file to the phone 1 In the Web interface open the Configuration File page Management tab gt Manual Update menu gt C
109. ion beep progress tone so that only visual indication for call waiting occurs Audial call waiting indication can interfere with a conversation This feature addresses the issue If a user is in a call and a third party calls that user the called user s LCD visually indicates that a calling party is waiting the incoming call icon flashes the adjacent Programmable Key LED flashes and the blue Ring LED in the uppermost right corner of the device flashes see the User s Manual for more information gt To disable Call Waiting audial indication in the Web interface 1 Open the Services page Voice over IP gt Services and under the Call Waiting screen section and from the Generate Tone dropdown select Disable Figure 3 20 Web Interface Voice over IP Services Generate Tone NEN iwApplication Server Status Contigution Management 2 Diagnostics mes wne o T Dgan sep Call Waiting amp Personal Settings Ee Enable y E lag Network Connections cal Waiting STP Reply Qucued v col Accel bin Generate Tone Enable v Signaling Protocols Dialing Call Forward Media Streaming pable Enable v Weice Call Forward Type Do Not Forward calls v Cline Settings o Sm n Services Conference 3 Mode Local v amp p Security pMgosvanced e pplicatons PONN Voice Mail Number Activate Enable Subscribe To MWI Disable BLF Support purum Fnahle v v Submit 2 Configure the parameter us
110. ip telefony ip telefon audiocodes 420hd http arttel ru Va f 3 AudioCodes 400HD Series IP Phone with Microsoft Lync gt To configure Static DNS Record using the Configuration File WB Open the Configuration File page Management tab gt Manual Update gt Configuration File and configure the parameters using the table below as reference Table A 1 Static DNS Record Parameters Parameter Firmware URL provisioning firmware url Configuration URL provisioning configuration url Administrator s Manual Description The static URL for checking the firmware file The URL must be entered using one of the following syntax options lt protocol gt lt server IP address or host name gt lt protocol gt lt server IP address or host name gt lt firmware file name gt Where lt protocol gt can be one of the following protocols ftp tftp http or https For example tftp 192 168 2 1 retrieved firmware file is 420HD img ftp 192 168 2 1 Different_Firmware_Name img retrieved firmware file is Different Firmware Name img Note This parameter is applicable only when method is configured to Static The static URL for checking the configuration file The URL must be entered using one of the following syntax options lt protocol gt lt server IP address or host name gt lt protocol gt lt server IP address or host name configuration file name gt Where protocol c
111. is now loaded with the cfg configuration file you created 8 7 3 Recovering Firmware If the phone is powered off for some reason during the firmware upgrade process the phone becomes unusable gt To recover the phone firmware 1 Ensure that your DHCP server supports Options 66 TFTP server address and 67 firmware file and that these are configurable 2 Before connecting the phone verify that the TFTP server is running and the firmware file for recovery is located in the correct location 3 Connect your phone to the IP network and then connect the phone to the power outlet a The phone sends a TFTP request to the IP address indicated in the DHCP Option 66 field to retrieve the firmware file indicated in the DHCP Option 67 field b Thephone in the DHCP Discover message sends its model name in the DHCP Option 77 field The DHCP server according to the phone model sets the appropriate firmware file name in the DHCP Option 67 field sent to the phone e g 420HD 2 0 9 img c The phone then upgrades to the recovery firmware d After the firmware upgrade process completes the phone boots up successfully 8 7 4 Restarting the Phone The IP Phone can be restarted from phone s LCD or the Web interface 8 7 4 4 Restarting the Phone from the LCD This section shows how to restart the phone from its LCD gt To restart the phone from its LCD 1 Select the Restart submenu MENU key gt Administration gt Restart
112. is uninvolved in the negotiation but if an employee s PC is disconnected their IP phone notifies the switch If an employee s PC is disconnected from the IP phone a PROXY EAP LOGOFF mechanism lets the IP phone immediately log off the port from the authentication server in order to not let anyone else connect to it The phone performs like this m P phone and PC connected to IP phone s PC port successfully perform 802 1X authentication The authentication server records the IP phone and PC as authorized W If the PC is disconnected from IP phone s PC port the phone sends an EAPoL Logoff message for the PC The authentication server then records the PC as unauthorized m lf the PC reconnects to the IP phone s PC port the authentication server requests the PC to perform 802 1X authentication again 3 4 4 1 Using the Phone LCD This section shows how to configure 802 1X from the phone LCD gt Toconfigure 802 1X 1 Open the 802 1X Settings screen MENU key gt Administration gt Network Settings Network Settings 2 Navigate to and select either e Disabled disables the 802 1X feature e EAP MD5 see Section 3 4 4 2 e EAP TLS see Section 3 4 4 3 3 4 4 2 EAP MD5 Mode This section shows how to configure EAP Extensible Authentication Protocol MD5 mode for 802 1X Authentication gt Toconfigure EAP MD5 mode for 802 1X 1 Navigate to the EAP MD5 option and press the Edit softkey 2 Enter this information e Identity User ID e Pass
113. k behavior Displayed when the Use Hosting Outbound Proxy parameter is enabled Defines the port on which the outbound proxy listens Range 1024 to 65535 Default 5060 Document LTRT 09936 http arttel ru Administrator s Manual 3 Manual Configuration of a Single IP Phone 3 3 2 Configuring Dialing This section shows how to configure Dialing parameters Only the parameters documented in this section are applicable 3 3 2 1 Configuring Automatic Dialing This section shows how to configure Automatic Dialing using the Web interface or the Configuration File gt To activate automatic dialing using the Web interface 1 Open the Dialing page Configuration tab gt Voice Over IP menu gt Dialing Figure 3 17 Web Interface Dialing Automatic Dialing Automatic Dialing Activate Enable Timeout 15 Seconds Destination Phone Number 0 2 Configure the Automatic Dialing section parameters using the table below as reference and then click Submit gt To activate automatic dialing using the Configuration File W Open the Configuration File page Management tab gt Manual Update gt Configuration File and configure the parameters using the table below as reference Table 3 11 Automatic Dialing Parameters Parameter Description Activate Determines whether automatic dialing is enabled i e voip dialing auto_dialing enabled phone number is automatically dialed when you a off hook the phone
114. l Unified Messaging Server optional Mediant Gateway SBA Server optional For details refer to Microsoft s website at http technet microsoft com en us library qg425854 28v o0cs 14 29 aspx Version 2 0 11 15 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru ta AudioCodes 2 1 1 ip Pv 68 7474 3 E Scope 10 59 0 0 3pp 3 003 WebServerFadn MSUCChen 4143 6c 79 6e 63 70 6f 6f 6c 2e 41 Address Pool jj 004 WebServerPort MSUCClen 343433 i J 005 CertProvRePath MSUCChen 2f 43 65 72 74 50 72 6f 76 2f 4365 e i eservatons 1 ii 10 9 0 102 3c E 003 Router Standard 10 59 0 1 T 10 59 0 100 ipo com 3 002Tme Offset Standard Ox1 20 amp 10 59 0 103 a tsp aede jj 004 Time Server Standard 10 59 0 20 10 59 0 21 W 10 59 0 104 320HD 00908F 1sace 3 006 ONS Servers Standard 10 9 0 21 192 168 81 21 0 10 59 0 101 420HO 00908F 3e amp D6 3 015 DNS Domain Name Standard ACentralDom AC3pip com RI 10 59 0 200 AUTO PC 2 a 042 NTP Servers Standard 10 59 0 21 10 59 0 20 T Scope Options J 120UCSpServer Standard 00 0a 41 43 4c 79 Ge 63 70 6f 6f amp c a D Scope 192 168 80 0 192 168 80 0 Scope 192 168 81 0 192 168 81 0 S E Scope 192 168 82 0 192 168 82 0 F Server Options T Fites a Pe 400HD Series IP Phone with Microsoft Lync Making Sure DHCP Server Options are Correctly Configured This section shows h
115. l notation of the computer you are using to run the Syslog server e g Wireshark The Syslog server is an application designed to collect the logs and error messages generated by the phone The default IP address is 0 0 0 0 Note This parameter is applicable when Activate is set to Network or Both Defines the UDP port of the Syslog server The valid range is 0 to 65 535 The default port is 514 Note This parameter is applicable when Activate is set to Network or Both Note The following Severity level options are applicable for the fields below e None e Emergency e Error e Waiting e Notice e Info e Debug VoIP Application SIP Call Control SIP Stack Control Center LCD Display CGI Web Server Watchdog 802 1X Administrator s Manual http arttel ru shop ip telefony ip telefon audiocodes 420hd Defines multi layer VolP application Defines MTR layer Radvision Defines SIP Stack Radvision Responsible for Networking and running other processes Defines LCD Display Defines services for the Web server Defines the phone Web server Responsible for keeping other processes running Defines the security protocol 118 Document LTRT 09936 http arttel ru Administrator s Manual 7 Diagnostics 7 2 Monitoring Pinging amp Traceroute This section shows how to perform pinging and traceroute using the Web interface Traceroute is a diagnostic you can use B to display the
116. leshoot deployment problems that can occur after preparing the enterprise network environment for IP phone deployment A Use the first phone that you deploy as an indicator for the entire deployment If the first phone plugs in and plays without irregularities all phones deployed after it should also If it doesn t troubleshoot as shown in this section before proceeding to deploy the other phones AN Note After preparing the network and verifying readiness make sure that the Lync PC client is operating i e that the Lync server client Front End setup is correct Only after this deploy the first phone Table 2 4 Troubleshooting Deployment Problems Problem LCD Notification Certificate problem LCD Notification Failed to validate certificate or Failed to obtain user certificate Synchronization problem LCD Notification Failed to connect to time server or PIN internal error Phone not initializing Cannot find SIP server for Domain name Phone can t perform registration LCD Notification Failed to connect lt domain gt server Or Cannot find Lync server at Version 2 0 11 Corrective Action Three possible actions Make sure that DHCP Option 43 sub option 5 was enabled in the DHCP server If it wasn t enable it Make sure you can access the Lync Web service URL httos lyncsvrWebP SVC Query the LDAP server _ldap _tcp lt DOMAIN name gt Make
117. levant for supporting firmware only 57 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru we f JY AudioCodes 400HD Series IP Phone with Microsoft Lync 3 3 7 3 Configuring RTCP Extended Report This section shows how to configure Extended Report for RTP Control Protocol RTCP XR working mode gt To configure RTCP XR using the Web interface 1 Open the Media Streaming page Configuration tab Voice Over IP menu Media Streaming Figure 3 23 Web Interface Media Streaming RTCP XR Iv RTCP XR RTCP XR Voice Quality Statistics Mode Disable v 2 Configure the parameters using the table below as reference and then click Submit gt To configure RTCP XR using the Configuration File e Open the Configuration File page Management tab gt Manual Update gt Configuration File and configure the parameter using the table below as reference Table 3 19 RTCP_XR Parameter Parameter Description RTCP XR Voice Quality Statistics Mode Sets RTCP_XR working mode Voip rtcp xr vq statistics mode Either DISABLE default EVENTS ONLY REMOTE AND EVENTS Administrator s Manual 58 Document LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual 3 Manual Configuration of a Single IP Phone 3 4 Configuring Security 3 4 1 Using the Encryption Tool
118. ll progress tones 6 d frequency a voip regional settings call progress tones 96 d frequency b voip regional settings call progress tones 96 d frequency a level voip regional_settings call_progress_tones d frequency b level voip regional settings call progress tones 96 d tone on 0 voip regional settings call progress tones 96 d tone off 0 Administrator s Manual Enables the specific CPT 0 Disable 1 Enable Defines the name of the CPT Defines the cadence type of the tone 0 Continuous signal 1 Cadence signal 2 Burst signal Defines the low frequency in Hz of the tone Range 300 1980 Hz in steps of 1 Hz Unused frequencies must be set to zero Defines the high frequency in Hz of the tone Range 300 3000 Hz in steps of 1 Hz Unused frequencies must be set to zero Output level of the low frequency tone in dBm in Call Progress generation Range 0 63 where 63 is mute Output level of the low frequency tone in dBm in Call Progress generation Range 0 63 where 63 is mute tone on O to tone on 3 If the signal is Cadence or Burst then this value represents the on duration If a Continuous tone then this value represents the minimum detection time In units of 10 msec Range 0 10000 tone off O to tone on 3 If the signal is Cadence then this value represents the off duration in units of 10 msec If not used then set it to zero If the
119. lls and Dialed Numbers 5 Programmable Keys each configurable as a Speed Dial or as Key Event Missed Calls Received Calls Dialed Calls Directory DnD All Forward All 12 Function Keys each configurable as a Speed Dial with presence monitoring URL Dialing Call Forward Do not forward Forward to voice mail Forward to a number Boss Admin applies only to the 480HD and 440HD phones Dial plan supports normalization rules downloaded from the Lync server via in band provisioning T9 predictive text for Corporate Directory search 139 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru 7a f 3 AudioCodes 400HD Series IP Phone with Microsoft Lync Feature Details Configuration LCD Display User Interface Language Support Various Languages Management Web based Management HTTP HTTPS Auto Provisioning via TFTP FTP HTTP and HTTPS for firmware and configuration file upgrade n band Provisioning DHCP options 66 67 and 160 for auto provisioning DHCP options 120 60 and 77 for device information DHCP option 42 or 4 for the NTP server DHCP option 43 for the URL of the Certificate Provisioning service DHCP option 2 for the Time Zone Offset Lync Contacts LDAP Lightweight Directory Access Protocol Private labeling mechanism Configuration file encryption entire file and individual parameters Debugging Tools IP
120. m Information Release Information Release Information 0000000000000 BLVERSION 1 0 7 AUTOMAKE BUILD OWNER nirs cmbusrv01 corp audiocodes com BUILD_PROFILE 430HD IMG_BLVERSION 1 0 7 SYSDATETIME 102400002013 vcs BUILD_TIME 2013 10 24_15 37 42 DSPFWVERSION 494002ce4 680 19 HW_TYPE 430HD LOG 0 SWVERSION SW TYPE LYNC Version 2 0 11 115 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Ay f ei AudioCodes 400HD Series IP Phone with Microsoft Lync This page is intentionally left blank Administrator s Manual 116 Document 4 LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual 7 Diagnostics 7 Diagnostics This section shows how to perform diagnostics 7 1 Logging Analyzing and Debugging Traffic using Syslog This section shows how to use the System Logging Syslog feature for traffic analysis and debugging The feature can be configured using the Web interface or Configuration File gt To configure system logging using the Web interface 1 Open the System Logging page Status amp Diagnostics tab gt Diagnostics menu Logging Figure 7 1 Web Interface System Logging System toging am System Logging Activate Both Y Server IP Address or Host Name 0 0 0 0 Server Port 514 Voip Application None E Sip Call Control Emergency Sip Stack Error Co
121. me fields for each LDAP record Specifies your search pattern for number look ups When you type in the following field for example telephoneNumber 6 Mobile ip Phone the search result is all LDAP records which have the telephoneNumber OR Mobile OR ipPhone field match the number being searched When you type in the following field amp telephoneNumber 6 snz the search result is all LDAP records which have the sn field set and the telephoneNumber match the number being searched Specifies the LDAP number attributes setting which can be used to specify the number attributes of each record which is returned in the LDAP search results When you type in the following field for example Mobile telephoneNumber ipPhone you must specify Mobile telephoneNumber and ipPhone fields for each LDAP record Specifies the format in which the name e g Mike Black of each returned search result is displayed on the IPPHONE When you type in the following field for example sn givenName the displayed result returned should be Black Mike Specifies the maximum number of entries expected to be sent by the LDAP server this parameter is sent to the LDAP server Sorts the search result by display name on the client side This parameter appears in the configuration file however it is currently not supported The time out value for LDAP search this 81 400HD Series
122. ment LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual 3 Manual Configuration of a Single IP Phone 3 3 3 3 1 Configuring VoIP Settings This section shows how to configure VoIP settings Only the settings documented in this Administrator s Manual are applicable Defining an Outbound Proxy Lync Server Multitenant Hosting Pack is a Microsoft Unified Communications UC hosting solution for telecommunications and hosting providers The solution enables Microsoft hosting partners to deploy a single instance of the Lync Server software to securely and economically host multiple tenants with a rich fully integrated UC solution To connect the AudioCodes Lync compatible phone to a hosted Lync environment LHP a dedicated Outbound Proxy parameter is available which is used to configure the hosted service provider s domain name FQDN Note In hosted environments it s common practice that this hosted domain name is different to the enterprise s domain name To configure a phone for an LHP environment configure the address of the Outbound Proxy as the hosted service provider s domain name FQDN gt To configure using the Web interface 1 Open the Signaling Protocol page Configuration tab gt Voice Over IP menu gt Signaling Protocols and scroll down to the parameter under the SIP Proxy and Registrar section Figure 3 16 Web Interface Sig
123. n 2 0 11 141 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Va f 3 AudioCodes 400HD Series IP Phone with Microsoft Lync B 3 SIP Support RFC Headers The following is a list of supported the phone SIP RFCs and methods that you can use to create for Table B 3 Supported IETF RFCs RFC Number RFC 2327 RFC 2617 RFC 2782 RFC 2833 RFC 3261 RFC 3262 RFC 3263 RFC 3264 RFC 3265 RFC 3310 RFC 3311 Partially Supported RFC 3326 Partially Supported RFC 3389 RFC 3515 RFC 3605 RFC 3611 RFC 3665 RFC 3711 RFC 3725 RFC 3842 RFC 3891 RFC 3892 Sections 2 1 2 3 and 3 are supported RFC 3960 Partially Supported RFC 3966 RFC 4028 Partially Supported RFC 4240 draft ietf sip privacy 04 txt Partially Supported Administrator s Manual http arttel ru shop ip telefony ip telefon audiocodes 420hd RFC Title SDP HTTP Authentication Basic and Digest Access Authentication A DNS RR for specifying the location of services Telephone event SIP Reliability of Provisional Responses in SIP Locating SIP Servers Offer Answer Model SIP Specific Event Notification Hypertext Transfer Protocol HTTP Digest Authentication Using Authentication and Key Agreement AKA UPDATE Method Reason header RTP Payload for Comfort Noise Refer Method RTCP attribute in SDP RTP Control Protocol Extended Reports RTCP XR SIP Bas
124. n files and software versions are routinely automatically performed Manual checks can also be performed gt To make sure the feature functions correctly 1 Verify that the provisioning server is running and that the configuration and firmware files are located in the correct location on it 2 Connect the phone to the IP network and then to power 3 On the DHCP server configure DHCP Option 160 with the URL to the provisioning server where the configuration and firmware files are located By default the IP phone uses Option 160 which has highest priority If absent the IP phone uses Options 66 67 for TFTP The following syntax is available for DHCP option 160 e lt protocol gt lt server IP address or host name gt lt firmware file name gt lt configuration file name gt e protocol server IP address or host name gt e protocol server IP address or host name gt lt firmware file name gt e protocol server IP address or host name gt lt configuration file name gt Where lt protocol gt can be ftp tftp http or https 4 During DHCP negotiation the phone requests DHCP options 66 67 160 to receive provisioning information The DHCP server responds with Option 160 providing the provisioning URL or Options 66 and 67 providing the TFTP IP address and firmware file name respectively Version 2 0 11 17 400HD Series IP Phone with Microsoft Lync Option 42 specifies the servers that provide NTP SNTP
125. naling Protocol Use Hosting Outbound Proxy Use Hosting Outbound Proxy Enable v Outbound Proxy IP Address or Host Name Outbound Proxy Port 0 2 Configure the parameters using the table below as reference and then click Submit gt To configure using the Configuration File e Open the Configuration File page Management tab gt Manual Update gt Configuration File and use the table below as reference Version 2 0 11 47 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Ta f 3 AudioCodes 400HD Series IP Phone with Microsoft Lync Table 3 10 Proxy and Registrar Parameters Parameter Use Hosting Outbound Proxy voip signalling sip sip outbound proxy enabled Outbound Proxy IP Address or Host Name voip signalling sip sip outbound proxy addr Outbound Proxy Port voip signalling sip sip outbound proxy port Administrator s Manual 48 http arttel ru shop ip telefony ip telefon audiocodes 420hd Description Determines whether an outbound proxy server is used all SIP messages are sent to this server as the first hop 0 Disable default 1 Enable Displayed when the Use Hosting Outbound Proxy parameter is enabled Defines the IP address of the outbound proxy If this parameter is set all outgoing messages including Registration messages are sent to this Proxy according to the Stac
126. ne lt Ring0l gt 3 Call Yi lt Enabled gt Date and Time 15 46 2 Time zone 3 Time format 2 If not already Enabled press the Select softkey Password 3 Enter the password and press the OK softkey the NTP server is enabled Version 2 0 11 http arttel ru shop ip telefony ip telefon audiocodes 420hd 77 400HD Series IP Phone with Microsoft Lync http arttel ru ww f JY AudioCodes 400HD Series IP Phone with Microsoft Lync 3 5 2 3 Configuring NTP Server via DHCP If the phone is set to obtain GMT offsets and NTP servers via DHCP default it receives the following fields in the DHCP options E Primary Server and Secondary Server Option 4 or 42 A Note If both options 4 and 42 are received the higher priority is given to Option 42 W Time Zone Option 2 The phone sends an NTP request to the Primary NTP server If there is no response the NTP request is sent to the Secondary NTP server After obtaining the time from the server it adds the GMT offset in Option 2 This is the updated system time gt To manually configure NTP GMT offset using Web interface 1 Open the Date and Time page Configuration tab gt Advanced Applications menu gt Date and Time 2 From the Obtain Time Zone From DHCP drop down list select Disable the screen below is shown Figure 3 35 Web Interface NTP and Time Settings Date And Time a
127. ng Teor tiie Phone s LO etat ck ertt DIR o EG dx a ak hl C dta tl rau 114 6 4 83 Viewing Release Information seen tnn nnn nnne 115 218 e m 117 7 1 Logging Analyzing and Debugging Traffic using Syslog 117 7 2 Monitoring Pinging amp Traceroute RT iidurdenutste are 119 7 3 Enabling Recording to Debug Voice eese eere nennen 120 7 4 Creating a Crash Dump File rennes e 7 5 Enabling Tracing M Mi Vee 7 6 onliguring Port Mirrorlng uuc rii rct e Errata b tpa pesi o Iren rac ip IasSD 124 9 Troubleshooting RR 125 8 1 Unable to Sign in to Lync using Username Password 125 8 2 Unable to Authenticate User using PIN s125 8 3 IP Phone Fails Registration Process eeeeeeeeenee m SD 8 4 How to Verify CA Certificate is Trusted Authorized by IF IP ee 126 8 5 Invalid Time Server ee A 126 8 6 Invalid Time Offset i T 126 8 7 General Corrective Actions 12 7 87 1 Restoring Phone DIS sessi rro Eh RA Dart Fei Pu a P ha 127 127 8 7 1 1 Restoring Factory Defaults from the Phone LCD i 128 8 7 1 2 Restoring Factory Defaults from the Web Interfa
128. no response for the SIP SUBSCRIBE message has been received the phone tries to retrieve firmware and configuration files using the following URL tftp ProvisioningServer lt Phone Model Name gt For example B The phone tries to obtain the following firmware file tftp ProvisioningServer 420HD 420HD img B The phone tries to obtain the following configuration file tftp ProvisioningServer 420HD lt MAC address gt cfg e g tftp ProvisioningServer 420HD 001 122334455 cfg It is the Administrator s responsibility to configure a DNS entry called ProvisioningServer on the DNS server and set it to the TFTP server IP address Note If Generic Domain Name is used the automatic provisioning mechanism periodically tries to retrieve new firmware configuration from Provisioning Server domain name gt To configure Static DNS Record using the Web interface 1 Open the Automatic Update page Management tab gt Automatic Update menu gt Automatic Provisioning Figure A 1 Web Interface Static DNS Record Firmware Version UC_2 0 1 110 Provisioning Method d Firmware URL Check Now Configuration URL Check Now Check Period Daily v Every day at 00 00 v Random Provisioning Time 120 minutes 2 Configure using the table below as reference and click Submit Version 2 0 11 131 400HD Series IP Phone with Microsoft Lync http arttel ru shop
129. nterface 1 Open the Media Streaming page Configuration tab Voice Over IP menu Media Streaming Figure 3 21 Web Interface Media Streaming Quality of Service Parameters Quality of Service Parameters Type of Service ToS Oxb8 Hex 2 Configure the parameter using the table below as reference and then click Submit gt To configure QoS using the Configuration File e Open the Configuration File page Management tab gt Manual Update gt Configuration File and configure the parameter using the table below as reference Table 3 17 QoS Parameters Parameter Description Type of Service ToS QoS in hexadecimal format This is a part of the IP header voip media media tos that defines the type of routing service to tag outgoing voice m packets originated from the phone It informs routers that this packet must receive a specific QoS Values can be set in decimal e g 184 or hexadecimal e g Oxb8 The default value is Oxb8 184 Version 2 0 11 55 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru we f JY AudioCodes 400HD Series IP Phone with Microsoft Lync 3 3 7 2 Configuring Codecs This section show how to configure codecs using the Web interface or Configuration File gt To configure the codecs using the Web interface 1 Open the Media Streaming page Configuration tab gt Voice Over IP menu gt Media Streaming
130. ntrol Center Warning Notice LCD Display Info Debu CGI rome v Web Server None Y Watchdog None Y 802 1X None 2 Configure the parameters using the table below as reference and click Submit gt To configure system logging using the Configuration File B Open the Configuration File page Management tab gt Manual Update gt Configuration File and configure the parameters using the table below as reference Table 7 1 Syslog Parameters Parameter Description Note To add a value to these parameters enter system followed by the parameter name equal sign and then the value e g system syslog mode UDP Activate Enables the system watchdog Possible values are system watchdog enabled e Disable No Syslog e Network Syslog is sent to the Syslog server Recommended e Console Syslog is sent to the phone console You need to connect a serial cable to view the logs This causes delays in phone operation e Both Syslog sends to the Syslog server AND the console Note It is recommended to leave this parameter Version 2 0 11 117 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru 7a f AudioCodes Parameter Server IP Address or Host Name system syslog server_address Server Port system syslog server_port 400HD Series IP Phone with Microsoft Lync Description at its default value The IP address in dotted decima
131. ocodes 420hd http arttel ru AudioCodes Series of High Definition IP Phones ee HD VoIP Administrator s Manual 400HD Series IP Phones with Microsoft Lync Version 2 0 11 c3 AudioC odes www audiocodes com http arttel ru shop ip telefony ip telefon audiocodes 420hd
132. odes or by an authorized AudioCodes Service Partner For more information on how to buy technical support for AudioCodes products and for contact information please visit our Web site at www audiocodes com support Abbreviations and Terminology Each abbreviation unless widely used is spelled out in full when first used Documentation Feedback AudioCodes continually strives to produce high quality documentation If you have any comments suggestions or errors regarding this document please fil out the Documentation Feedback form on our Web site at http Awww audiocodes com downloads Your valuable feedback is highly appreciated Version 2 0 11 9 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru A f wi AudioCodes 400HD Series IP Phone with Microsoft Lync Related Documentation Document Name 420HD IP Phone User s Manual 430HD and 440HD IP Phone User s Manual 420HD IP Phone Quick Guide 430HD IP Phone Quick Guide 440HD IP Phone Quick Guide IP Phone Management Server Administrator s Manual EMS and SEM Server IOM Manual EMS User s Manual Regulatory Information Compliancy and Regulatory Information can be viewed at http www audiocodes com library Note Throughout this document where features can be configured using the Web interface or configuration file the Web parameter is displayed in the regular font above its correspondin
133. om Manual 10 13 22 71 L Manual 255 255 0 0 Manual 10 13 0 1 Manual 10 1 1 11 Manual 10 1 1 10 Manual 00 90 8F 47 FD E0 Auto Negotiation v Auto Negotiation v Version 2 0 11 http arttel ru shop ip telefony ip telefon audiocodes 420hd 29 400HD Series IP Phone with Microsoft Lync Va f 3 AudioCodes 400HD Series IP Phone with Microsoft Lync The following parameters can be configured Table 3 2 Network Settings Automatic IP DHCP Parameter IP Type network lan type Domain Name Manual network lan dhcp domain name enabled IP Address Manual network lan dhcp ip address enabled Subnet Mask Manual network lan dhcp netmask enabled Default Gateway Address Manual network lan dhcp gateway enabled Primary DNS Manual network lan dhcp primary dns enabled Secondary DNS Manual network lan dhcp secondary dns enabled Administrator s Manual http arttel ru shop ip telefony ip telefon audiocodes 420hd Description Defines the IP addressing method STATIC Static IP Phone s IP address is defined manually DHCP Automatic IP DHCP default Phone s IP address is acquired automatically from a DHCP server Enables setting the domain name manually 0 Disable default 1 Enable Note If enabled network lan fixed_ip domain_name must also be set Enables setting the IP address manually 0 Disable default 1 Enable Note If enabled netwo
134. omatically provisioned via the The phone automatically retrieves date and time from a Network Time Protocol NTP server when it is connected to the Internet NTP is a protocol for distributing Coordinated Universal Time UTC by synchronizing the clocks of computer systems over packet switched variable latency data networks Date and time can also be manually configured using the Web interface gt To manually configure date and time using the Web interface E Open the Date and Time page Configuration tab gt Advanced Applications menu gt Date and Time Figure 3 32 Web Interface Date and Time Daylight Saving Time Active Disable v NTP amp Time Settings Active Enable v Obtain Time Zone from DHCP Enable v Primary Server User defined v Secondary Server Disable v Update Interval 0 112 Days Hours Time Display Format 24 Hours v 3 5 2 1 Configuring Daylight Saving Time You can configure Daylight Saving Time using the Web interface or Configuration File gt Toconfigure Daylight Saving Time using the Web interface 1 In the Date and Time page Configuration tab gt Advanced Applications menu Date and Time shown above set the Active parameter to Enable the page section shown below opens Figure 3 33 Web Interface Daylight Saving Time Date And Time eee v Daylight Saving Time
135. on hold to answer an incoming call or to make another call the party put on hold can hear music played The Play Music on Hold feature allows this By default the Play MoH feature is not enabled in Lync gt To enable the MoH feature on the Lync server 1 In the Lync Server Management Shell run the following command in order to view the current settings of the client policy Get CSClientPolicy Global BS Administrator Lync Server Management Shell PS C Users administrator DOITPIRXIT gt Get CSClientPolicy Global Identity Global Po licyEntry s o Description AddressBookAvailability WebSearchfndFileDown load AttendantSafeTransfer z AutoDiscoveryRetryiInterval BlockConversat ionFromFederatedContacts CalendarStatePublicationInterval ConferenceIMIldleTimeout CustomizedHe lpUrl CustomLinkInErrorMessages CustomStateUr DGRef reshInterval DisableICE DisableCalendarPresence DisableContactCardOrgan izationtTah DisableEmailComparisonCheck DisableEmot icons DisableFeedsTahb DisableFederatedPronmpt DisplayName DisableFreeBusylInfo DisableHandsetOnLockedMachine 2 Note that the EnableClientMusicOnHold parameter is set to FALSE Run the following command to set it to TRUE Set CSClientPolicy Global EnableClientMusicOnHold TRUE But note that in case the phone and PC client are connected with same user the Lync PC client setting is stronger than the phone setting in case of collision Version 2 0
136. one s Newly Configured Settings as a cfg File After configuring a single phone according to your specific requirements save the newly configured settings as a cfg file gt To save the newly configured settings as a cfg file 1 n the Web interface open the Configuration File page Management tab gt Manual Update menu gt Configuration File see Figure 2 3 2 Click the Save Current Configuration File button and save the cfg file in a folder on your PC 2 24 Creating a Delta Configuration cfg File Create a configuration cfg file containing only the delta between the default cfg and the newly configured enterprise specific cfg file gt To create a configuration cfg file of the delta 1 In the Web interface open the Configuration File page Management tab gt Manual Update menu gt Configuration File see Figure 2 3 2 Select the Display modified configuration fields only option only those default parameters you modified are displayed 3 Click the Save Current Configuration File button and save the cfg file in a folder on your PC 2 25 Loading the Delta cfg File to Another Phone Signing In Testing You must load the delta cfg file you created in the previous section to another phone sign in and test that phone s performance to see if it matches requirements 2 2 5 4 Loading the Delta cfg File to Another Phone gt To load the delta cfg file to another phone 1 Get the phone s IP address MENU key gt Status
137. onfiguration File Figure 8 3 Web Interface Configuration File Configuration File UC 2 0 1 110 lync autodiscovery enabled 1 lync conference app invite enabled 0 lync conference enable ssrtp 0 lync credentials duration 480 lync credentials password 2kBQPmelEO2RMt5eBS OILSDh8s lync credentials username AgAAJJgHELQBztQisFgq8PUZUWsuYVXKhzrvP1moZz4 lync location profile description name apc site sip trunk lync location profile description optimize device dialing 0 lync mediaRelay hostName acllyncedge corp audiocodes com lync mediaRelay location intranet lync mediaRelay tcpPort 443 iync mediaRelay udpPort 3478 lync mstest notify url lync sign in check server sertificate 1 lync sign in is hosted 0 lt Loading new Configuration File Save Current Configuration File Refresh Administrator s Manual 128 Document LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual 8 Troubleshooting The configuration you created is displayed in the text pane 2 Click the Loading new Configuration File button Figure 8 4 Web Interface Load New Configuration File Load new Configuration File File Location Browse Y Submit 3 Click Browse and select the cfg file you created the phone verifies that it s related to the phone model The cfg is then loaded to the phone Once loaded the phone reboots indicated on the LCD The phone
138. oning time and performs the 69 400HD Series IP Phone with Microsoft Lync http arttel ru Ta f X3 AudioCodes Parameter Check Period provisioning period type Every Check Period Hourly provisioning period hourly hours_interval Every day at provisioning period daily time Every Check Period Day provisioning period weekly day Every Check Period Weekly provisioning period weekly time provisioning XXX_uri Administrator s Manual http arttel ru shop ip telefony ip telefon audiocodes 420hd 400HD Series IP Phone with Microsoft Lync Description check only after the random time The valid range is 0 65535 The default value is 120 Defines the period type for automatic provisioning hourly Hourly Sets an interval in hours daily Daily default Sets an hour in the day weekly Weekly Sets a day in the week and an hour in the day powerup On Power up Only The phone tries to upgrade only after power up The interval in hours for automatically checking for new firmware and configuration files The valid range is 1 to 168 The default is 24 Note This parameter is applicable only when type is configured to hourly The hour in the day for automatically checking for new firmware and configuration files The format of this value is hh mm where hh is hour and mm is minutes For example 00 30 The default time is 00 00 Note This parameter is applicable onl
139. ons see the User s Manual Note The Boss Admin feature applies only to the 430HD and 440HD IP phone models Make sure your environment allows delegation for the user If it doesn t configuration will not work All users must be allowed to configure all users as delegates Toremove an Admin the Boss must remove the Admin in the Call Forwarding Delegates screen open the Lync client gt click Call Forward Settings gt click Edit my delegate members gt select the Admin gt click Remove It s not enough to turn off call forwarding gt To configure an admin 1 Inthe boss s Lync client click the handset icon and from the menu that opens choose the Call Forwarding Settings option as shown in Figure 4 29 Figure 4 29 Lync Client Call Forwarding Settings What s happening today n boss Available v Set Your Location L e Find a contact or dial a number Groups Status Relationship 4 Frequent Contacts Freque 4 All Contacts 0 0 o add contacts drag fror Call Forwarding Is Off Incoming Calls R Turn Off Call Forwarding QP Forward Calls To QT Simultaneously Ring Call Forwarding Settings ar Q5 Call forwarding is off Administrator s Manual 102 Document LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual 4 Configuring Microsoft Lync Features 2 Inthe screen that opens shown below click the Edit
140. oot CA Certificate Figure 3 24 Web Interface Root CA Certificate Root CA Certificate 0000000000000 v Root CA Certificates Changing the below parameters requires a reboot Root CA 1 Browse Load Del Display Root CA 2 Browse Load Del Display Root CA 3 Browse Load Del Display Root CA 4 Browse Load Del Display Root CA 5 Browse Load Del Display 2 Click Browse to navigate to the certificate file and then click the Load button to upload it to the phone The maximum number you can load to the phone is 5 Click the Del button to delete a load if necessary Click the Display button to display the certificate if you require viewing it Version 2 0 11 61 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru V f wi AudioCodes 400HD Series IP Phone with Microsoft Lync Table 3 20 Root CA Certificate Parameters Parameter Description Root CA 1 The first root CA certificate loaded to the phone security ca certificate O uri Root CA2 The second root CA certificate loaded to the phone security ca certificate 1 uri Root CA 3 The third root CA certificate loaded to the phone security ca certificate 2 uri Root CA 4 The fourth root CA certificate loaded to the phone security ca certificate 3 uri Root CA 5 The fifth root CA certificate loaded to the phone security ca ce
141. ow to ensure that your enterprise s DHCP server options are correctly configured and that the network environment is ready for deployment of IP phones For detailed Microsoft instructions on setting up DHCP for the IP phone see http technet microsoft com en us library gg398369 v 0cs 14 aspx Figure 2 2 DHCP Server Options 7073 3 002 URL Scheme 2 1 1 1 Sub Option Number Make sure that B DHCP Option 43 comprising 001 005 in the figure above is correctly configured see Section 2 1 1 1 on page 16 below BW DHCP Option 120 is correctly configured see Section 2 1 1 2 on page 17 below W DHCP Option 42 is correctly configured see Section 2 1 1 3 on page 17 below Correct configuration of these three is critically important The other DHCP options shown in the figure above are also important but are less susceptible to inaccuracies than these DHCP Option 43 Option 43 comprises the five sub options 001 005 shown in the figure above and in the table below These point the phone to the location of the Certificate Provisioning service on the Lync server Use the table as a reference to make sure that each sub option is correctly configured Sub option 010 is not mandatory It s used to specify a voice VLAN Refer also to http technet microsoft com en us library gg398088 v ocs 14 aspx Table 2 1 DHCP Option 43 Configuration Reference Sub Option Name ASCII Value example 001 UCldentifier MS UC Client
142. parameter Regardless of the parameter s value it takes five minutes for the phone to change from Available to Inactive status 4 4 Group Call Pickup GCP GCP lets an employee take a call coming in on a colleague s phone on their phone If an employee in an open space hears a colleague s phone ringing and knows that colleague is unavailable instead of having the call go unanswered and routed to Voice Mail the call can be redirected and answered by the available employee Only employees configured in the Lync server s GCP parameter can pick up the call To pre configure Microsoft s Lync server for GCP capability see http technet microsoft com en us library jj945645 aspx Refer to all subsections Administrator s Manual 84 Document LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual 4 5 4 6 Version 2 0 11 85 4 Configuring Microsoft Lync Features Location This feature enables the called party to identify the geographical location of the calling party For example if a caller in the U S makes an emergency call to E911 the feature extracts the caller s information for the police department to immediately identify the caller s location To enable users for E9 1 1 http technet microsoft com en us library gq425892 aspx To define Location Policy in Microsoft s Lync server see http technet microsoft com en us library gq398962 aspx Con
143. phone B speed dial phone number denotes the phone number that is automatically dialed when the user presses the speed dial key m type denotes the Speed Dial feature and must be set to 0 Below is an example of a Speed Dial file 1 4418 0 2 4403 0 3 039764432 0 4 4391 0 252751237200 gt To configure a Function Key using the Configuration File WB Open the Configuration File page Management tab gt Manual Update gt Configuration File and configure the parameter using the table below as reference Table 3 6 Speed Dial Parameter Parameter Name Description provisioning speed_dial_uri The URI for retrieving the speed dial list The speed dial list must be included in a separate file that can be downloaded to the phone during provisioning For example provisioning speed_dial_uri speed_dial_list txt Notes The speed dial file is downloaded after boot up and periodically If the speed dial file is new the phone reboots For creating a Speed Dial file see Section 3 2 3 2 3 2 3 3 Saving Configured Speed Dials in a cfg File In the Web interface after configuring Speed Dials you can save the configuration in a cfg file on your computer and load it to other phones gt To save Speed Dials in a cfg file W Inthe Function Keys page Configuration tab gt Personal Settings menu gt Function Keys click the Save Function Keys button the configuration is saved in a cfg file Administrator s Manual 3
144. rator I Polycom BToE Enumerator K Remote Desktop Device Redirector Bus 5 LIMRus Root Rus Fniimerator You ve successfully installed the program Version 2 0 11 93 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru ta AudioCodes 400HD Series IP Phone with Microsoft Lync 4 7 2 Making Sure BToE is Correctly Installed This section shows how to make sure Better Together over Ethernet is correctly installed gt To make sure BToE is correctly installed 1 Click the AC AudioCodes taskbar icon the following menu pops up Figure 4 15 Popup Menu About Connect Enter Pair Code Configuration Exit 2 Select the About menu option to verify the DLL and BToE version Figure 4 16 About AC BToE About AC BToE I fa amp DLL Version 0 0 0 5 L t Build Version 0 00 0010 Application Version 0 0 0 8 4 7 3 Configuring the BToE TCP Port You can opt to configure a different BToE TCP port to the default 9999 depending on the requirements of your enterprise For example you may decide to change the BToE TCP port to 5000 because your enterprise is using the default port of 9999 and 5000 is available This feature therefore provides enterprise administrators with more freedom in network administration Note If you decide to change the default BToE TCP port you must update both the PC and the IP phone with the new BToE TC
145. re 4 25 Popup Menu When BTOoE is Disconnected About Connect Enter Pair Code Configuration Exit Customize Version 2 0 11 97 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru wa L wt AudioCodes 400HD Series IP Phone with Microsoft Lync 9 Use the table below as reference when determining BToE s connection state from the taskbar icon Taskbar Icon BToE s connection state r fe BToE is connected Ce BToE is disconnected AS BToE is connected but a failure is preventing a correct connection The failure can rG be a network problem or the wrong pair code was defined 10 From the click popup menu you can select the Exit option the BToE PC application stops You can activate the application again from the Start menu as shown in Figure 4 26 Figure 4 26 Start gt Programs gt AudioCodes gt BToE Controller ps3 Adobe Reader X A Audacity Default Programs Shabi Levi a Desktop Gadget Gallery amp GIMP 2 Documents e Internet Explorer SecureCRT 5 0 Pictures E TeamViewer 9 e Windows DVD Maker m k Windows Fax and Scan Windows Media Center eee G Windows Media Player e Windows Update Control Panel T WinZip ll Wireshark A XPS Viewer de T Zip W Accessories Help and Support Ji AudioCodes AcViToolBar Better2Gether X BToE Controller m Autonomy 9 Beyond Compare 2 d Cppcheck 1 63 Dropbox 4 Back
146. re the list with only that specific codec The d variable stands for the priority 0 Disabled 1 default Enabled Administrator s Manual 56 Document LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual Parameter Codec Type voip codec codec_info d name Packetization Time voip codec codec_info d ptime G 723 Bitrate voip codec g723 bitrate voip codec g722 bitrate system activation keys amr coder Version 2 0 11 3 Manual Configuration of a Single IP Phone Description Name of the codec The variable d depicts the index number of the codec entry and its priority where the first codec i e voip codec codec info 0 namez has the highest priority The valid codec parameters are G722 G 722 default PCMA G 711 A Law PCMU G 711 Mu Law G729 G 729 For example voip codec codec info 0 namezG722 Note Specific codecs require specific firmware files For more information refer to the Release Notes Packetization time length of the digital voice segment that each packet holds The default is 20 millisecond packets excluding G 723 which is 30 millisecond packets Low or high bit rate for G 723 LOW Low HIGH High default G 722 bit rate G722 64K default G722 56k G722 48K Note Currently only 64bps is supported Activation key string required to unlock AMR coder re
147. rk lan fixed ip ip address must be set Enables setting the network mask manually 0 Disable default 1 Enable Note If enabled network lan fixed_ip netmask must be set Enables setting the default gateway manually 0 Disable default 1 Enable Note If enabled network lan fixed_ip gateway must be set Enables setting the primary DNS manually 0 Disable default 1 Enable Note If enabled network lan fixed_ip primary_dns must be set Enables setting the secondary DNS manually 0 Disable default 1 Enable Note If enabled network lan fixed_ip secondary_dns must be set 30 Document LTRT 09936 http arttel ru Administrator s Manual 3 Manual Configuration of a Single IP Phone 3 1 2 Configuring LAN Port PC Port Port settings can be configured using the Web interface or Configuration File Note The optional values of the configuration file parameters are enclosed in square A brackets while its corresponding Web interface values are written outside the square brackets for example 1 Enable gt To define phone port settings using the Web interface 1 Open the Network Settings page Configuration tab gt Network Connections gt Network Settings Figure 3 3 Web Interface LAN Port Mode PC Port Mode LAN Port Made Auto Negotiation PC Port Mode Auto Negotiation v 2 Configure using the table below as reference and click Submit gt To de
148. route of packets across your network B to measure transit delays Traceroute computes the sum of the mean times it takes for the packets to transit each hop from host to host in the route Ping by contrast computes the final round trip times from the destination point gt To perform monitoring using the Web interface 1 Open the Monitoring page Status amp Diagnostics tab Diagnostics menu Monitoring Figure 7 2 Web Interface Monitoring Ping ICMP Echo Destination Go Number of pings 4 Traceroute Destination Go 2 Inthe Destination field enter the IP of the device on the remote side to ping 3 In the Number of pings field configure how many pings you want to send You can configure multiple pings for for example constant communication tests 4 Click the Go button to perform these diagnostics Version 2 0 11 119 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru we f JY AudioCodes 400HD Series IP Phone with Microsoft Lync 7 3 Enabling Recording to Debug Voice This section shows how to use recording capability to debug voice activity on the phone You can enable the capability using the Web interface or Configuration File gt To enable recording to debug voice using the Web interface 1 Open the Recording page Status amp Diagnostics tab gt Diagnostics
149. rovisioning XXX_uri tftp 10 10 10 10 YYY ext provisioning XXX_uri ftp 10 10 10 10 YYY ext provisioning XXX_uri http 10 10 10 10 YYY ext provisioning XXX_uri https 10 10 10 10 YYY ext 3 5 1 1 DHCP Option 160 DHCP Option 160 can be configured using the Web interface gt To configure DHCP Option 160 using the Web interface 1 Open the Automatic Provisioning page Management tab gt Automatic Update menu Automatic Provisioning Figure 3 30 Web Interface Automatic Provisioning DHCP Option 160 Firmware Version UC 2 0 1 110 Provisioning Method DHCP Options Dynamic URL V Dynamic Firmware URL tftp ProvisioningServer 420HD 420HD img Check Now Dynamic Configuration URL tftp ProvisioningServer 420HD 00908f47fde0 cfg Check Now DHCP Option Value 160 Check Period Daily bd Every day at 00 00 v Random Provisioning Time 120 minutes 2 From the Provisioning Method drop down list select DHCP Option Dynamic URL 3 In the DHCP Option Value field enter 160 Configure the remaining parameters and click Submit 5 After reboot confirm that the firmware and configuration files have been updated Version 2 0 11 71 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru we f JY AudioCodes 400HD Series IP Phone with Microsoft Lync 3 5 1
150. rt Various Languages Web based Management HTTP HTTPS Auto Provisioning via TFTP FTP HTTP and HTTPS for firmware and configuration file upgrade In Band Provisioning DHCP options 66 67 and 160 for auto provisioning DHCP options 120 60 and 77 for device information DHCP option 42 or 4 for the NTP server DHCP option 43 for the URL of the Certificate Provisioning service DHCP option 2 for the Time Zone Offset Lync Contacts LDAP Lightweight Directory Access Protocol Private labeling mechanism Configuration file encryption entire file and individual parameters IPP Tracing Syslog mechanism DSP recording Port mirroring VoIP Status Web page LCD screen Graphic LCD 128 X 48 Connectors interfaces v 2x RJ 45 ports 10 100BaseT Ethernet for WAN and LAN Y RJ 9 port jack for Headset Y RJ 9 port jack for Handset Mounting v Wall and desktop mounting options Y One angle for desktop mount another angle for wall mount Power Y DC jack adapter 12V Y Power supply AC 100 240V v PoE Class 1 IEEE802 3af optional Keys 4 x softkeys VOICE MAIL message hotkey 4 way navigation keys with ENTER Key MENU REDIAL HOLD MUTE TRANSFER VOLUME control key HEADSET SPEAKER For a comprehensive list of supported Jabra headsets see the Jabra Headset Compatibility Guide For a comprehensive list of supported Plantronics headsets headsets see http Awww plantronics com us compatibility quide search TON RR
151. rtificate 4 uri 3 4 3 2 Loading the Client Certificate to the Phone The section shows how to load the Client Certificate to the phone gt To load the Client Certificate to the phone 1 Open the Client Certificate page Configuration tab Security menu Client Certificate Figure 3 25 Web Interface Client Certificate lw 802 1x Changing the below parameters requires a reboot Certificate already loaded Browse Load Del Display Private Key already loaded Browse Load Del v SIP Certificate Browse Load _Del Display Private Key already loaded Browse Load Del 2 Refer to the table below You can also load the file s to the phone using the Configuration File In the table below the Configuration File parameters are in square parenthesis in bold Administrator s Manual 62 Document LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual 3 Manual Configuration of a Single IP Phone Table 3 21 Client Certificate Parameters Parameter Description Certificate Loads the Client Certificate for SIP TLS SIP calls Private Key Loads the Client Private Key for SIP TLS SIP calls Certificate Loads the Client Certificate for 802 1X Authentication security ieee802_1x_certificate_uri to the phone Private Key Loads the Client Private Key for 802 1X security ieee802_1x_private_key_uri
152. s BToE PC application gt To install the BToE PC application 1 After obtaining the installation file the file name will be either AudioCodes Better2Gether w x y z exe or AudioCodes Better2Gether w x y z msi for example AudioCodes Better2Gether 0 0 0 8 exe save it to your PC and then double click it Note If you install with the exe then when upgrading you must use the exe You cannot upgrade with the msi if you first installed with the exe and vice versa The Prepare to Install screen opens showing preparation progress until the Welcome to the InstallShield Wizard screen opens Administrator s Manual 86 Document LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual 4 Configuring Microsoft Lync Features Figure 4 2 InstallShield Wizard Preparing to Install AudioCodes Better2Gether InstallShield Wizard Preparing to Install AudioCodes Better 2Gether Setup is preparing the InstallShield Wizard which will guide you through the program setup process Please wait Extracting AudioCodes Better 2Gether msi Figure 4 3 Welcome to the InstallShield Wizard J AudioCodes Better2Gether InstallShield Wizard see Am Welcome to the InstallShield Wizard for AudioCodes Better2Gether The InstallShield R Wizard will install AudioCodes Better2Gether on your computer To continue click Next WARNING This program is protec
153. s Better2Gether The program features you selected are being installed Please wait while the InstallShield Wizard installs AudioCodes Better 2Gether This may take several minutes Status InstallShield 9 Wait until the following screen is displayed Figure 4 10 InstallShielf Wizard Completed r ji AudioCodes Better2Gether InstallShield Wizard InstallShield Wizard Completed The InstallShield Wizard has successfully installed AudioCodes Better2Gether Click Finish to exit the wizard v Launch AudioCodes Better 2Gether Cancel Version 2 0 11 91 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru we f JY AudioCodes 400HD Series IP Phone with Microsoft Lync 10 Click the Finish button and then check your Windows taskbar and locate the newly displayed AudioCodes icon AC as shown below Figure 4 11 AudioCodes Icon in Taskbar amp 4 amp Y amp b mr GV Customize 11 Wait until the Installing device driver software process completes i 12 Check your programs in the Control Panel gt Programs You should see Figure 4 12 Control Panel gt Programs gt AudioCodes Better2Gether LO QUO a Control Panel Programs Programs and Features v s f Search Prog Fasti Pl File Edit View Tools Help Control Panel Home Uninstall or change a program View installed
154. s IP phones are loaded with factory set preinstalled certificate files private key file certificate file and a Trusted Root CA file that is signed by AudioCodes Whenever the IP phone authenticates with a remote server it can be authenticated using these certificate files Each IP phone receives a uniquely generated private key certificate file based on its MAC address If the remote server is configured to authenticate the client and AudioCodes factory set certificates are used for authentication then the AudioCodes Certificate and AudioCodes Trusted Root CA must be downloaded to the remote server These files can be downloaded from the AudioCodes Web site For more information contact your local AudioCodes sales representative If you use the AudioCodes Redirect server to obtain firmware and configuration files then the factory set certificates are used to authenticate the connection with this server If default certificate files are missing or deleted the phone will regenerate these files automatically the next time it is powered up 3 4 3 4 Loading the Root CA Certificate to the Phone The section shows how to load the root CA certificate to the phone The certificate enables signing in with 802 1x Authentication With Microsoft Lync more than one certificate file is loaded automatically using DHCP Option 43 gt To load the root CA certificate to the phone 1 Open the Root CA Certificate page Configuration tab gt Security menu gt R
155. sed to sign in to the IP phone to maintain backward compatibility Note This parameter is applicable only to the Web and Telnet interfaces Password The encrypted phone password The default value is 1234 If this system password parameter value is unconfigured in the configuration file users can log in to the Web interface using the same Microsoft password PIN they used to sign in to the IP phone to maintain backward compatibility To generate an encrypted password see Section 3 4 on page 59 Note This parameter applies to the Web and Telnet interfaces and to the LCD display Table 5 2 User account Username and Password Parameter Description system web_user_name The phone user name Default user Applies only to Web and Telnet interfaces system web_user_password The encrypted phone password Default 1234 Applies only to Web and Telnet interfaces and LCD 5 2 2 Restoring Defaults See Section 8 7 1 2 on page 128 under General Corrective Actions 5 2 3 Restarting the Phone See Section 8 7 4 2 on page 130 under General Corrective Actions Version 2 0 11 109 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru 7a f 3 AudioCodes 400HD Series IP Phone with Microsoft Lync 5 3 Enabling Remote Management 5 3 1 Enabling Telnet Access Telnet access can be enabled using the Web interface or the Configuration File Note
156. t vine Settings Line Key Key Type Key Label Key Event DEL Forward All 4 Enter a Label for the key reflecting the event for example enter Dialed in the Key Labe field if you re programming a Dialed Calls Key Event 5 Press the Submit button the key event is programmed verify that the label is displayed in the phone LCD LCD adjacent to the Line Key you programmed For example ike Dubb 37233 Dialed Monday Nou Ca Missed Forward Status Version 2 0 11 41 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru a AudioCodes 400HD Series IP Phone with Microsoft Lync 3 2 4 2 Programming Line Keys using the Configuration File This section shows how to program Line Keys using the Configuration File gt To program Line Keys in the Configuration File B Open the Configuration File page Management tab gt Manual Update gt Configuration File and use the table below as reference Line Key personal settings functional key 12 17 shared line index Key Type personal settings functional key 12 17 type Key Labe personal settings functional key 12 17 key label Line Speed Dial Number personal settings functional key 12 17 speed dial number 3 2 4 3 3 2 4 4 Administrator s Manual http arttel ru shop ip telefony ip telefon audiocodes 420hd Parameter Name Table
157. t The lync BToE CheckNetwork 0 field in the configuration file enables it gt To make sure pairing across different subnets is enabled 1 Inthe Web interface access the Configuration File page Management tab gt Manual Update gt Configuration File Figure 4 28 Web Interface Configuration File oO Display modified configuration fields only Configuration File Audiacodes a code BMcbnNtk search trac ct search method location profile descrir vi audiocodes com opaque user epid Ytk4xav BIoE MjNeSx6GGctM E1Zfx4J3AZ2PbaEHdbeiU8z8K1MAjy gt Loading new Configuration File Save Current Configuration File Refresh 2 Locate the CheckNetwork field Make sure it is set to its default of 0 0 pairing across different subnets enabled 1 pairing across different subnets disabled Version 2 0 11 http arttel ru shop ip telefony ip telefon audiocodes 420hd 101 400HD Series IP Phone with Microsoft Lync http arttel ru we f et AudioCodes 400HD Series IP Phone with Microsoft Lync 4 8 Boss Admin This section shows how to configure a delegate admin Each phone can support up to five bosses or admins One boss can have up to five admins One admin can have up to five bosses A many to many configuration is also supported Admins are configured on the boss s phone For information on the feature s functi
158. t Toconfigure this using the Configuration File e Use the table below as reference Table 3 16 Disconnect if Handset On Hooked after Call Put on Hold Parameter Description voip onhook disconnect when held enabled When using the handset in a call if the handset is on hooked after putting the call on hold the call is not disconnected and the audio is switched to the speaker To maintain backward compatibility users can set voip onhook disconnect when held enabled to 1 This causes the call to be disconnected in the above scenario as it was in earlier versions 0 Disable default When using the handset in a call if the handset is on hooked after putting the call on hold the call is not disconnected and the audio is switched to the speaker 1 Enable When using the handset in a call if the handset is on hooked after putting the call on hold the call is disconnected Administrator s Manual 54 Document LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual 3 Manual Configuration of a Single IP Phone 3 3 7 Configuring Media Streaming This section describes configuring the Media Streaming parameters Only the parameters documented in this section are applicable 3 3 7 4 Configuring Quality of Service This section shows how to configure Quality of Service QoS using the Web interface or Configuration File gt To configure QoS using the Web i
159. t Destination Folder J AudioCodes Better2Gether InstallShield Wizard Change Current Destination Folder Browse to the destination folder Look in a Better 2Gether USB Over Ethernet Folder name C Program Files x86 AudioCodes Better 2Gether USB Over Ethernet InstallShield Version 2 0 11 89 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru 7a f eX AudioCodes 400HD Series IP Phone with Microsoft Lync 6 Click OK you re returned to the Destination Folder screen 7 Click Next the Ready to Install screen opens Figure 4 8 Ready to Install ji AudioCodes Better2Gether InstallShield Wizard Ready to Install the Program The wizard is ready to begin installation Click Install to begin the installation If you want to review or change any of your installation settings dick Back Click Cancel to exit the wizard InstallShield 8 Click the Install button the Installing AudioCodes Better2Gether screen opens indicating installation progress status Administrator s Manual 90 Document LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual 4 Configuring Microsoft Lync Features Figure 4 9 Installing AudioCodes Better2Gether r 2 AudioCodes Better2Gether InstallShield Wizard Installing AudioCode
160. ted by copyright law and international treaties 2 Click the Next button the License Agreement screen opens Version 2 0 11 87 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru A f d AudioCodes 400HD Series IP Phone with Microsoft Lync Figure 4 4 License Agreement J AudioCodes Better2Gether InstallShield Wizard License Agreement Please read the following license agreement carefully END USER SOFTWARE LICENSE AGREEMENT YOU SHOULD READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT CAREFULLY BEFORE CLICKING I ACCEPT CONVEYING YOUR ACCEPTANCE OF THE TERMS OF THIS END USER LICENSE AGREEMENT FOR THE LICENSED SOFTWARE AND THE ACCOMPANYING USER DOCUMENTATION THE LICENSED SOFTWARE THE LICENSED SOFTWARE IS LICENSED NOT SOLD BY OPENING THE PACKAGE CONTAINING THE LICENSED SOFTWARE AND OR BY USING THE SOFTWARE YOU ARE ACCEPTING AND AGREEING TO THE TERMS OF THIS LICENSE AGREEMENT IF YOU ARE NOT WILLING TO BE BOUND BY THE TERMS OF THIS LICENSE AGREEMENT YOU SHOULD PROMPTLY RETURN THE LICENSED SOFTWARE TOGETHER WITH PROOF OF PURCHASE TO YOUR VENDOR FOR A 7 InstallShield 3 Select the accept option and click Next Figure 4 5 License Agreement J AudioCodes Better2Gether InstallShield Wizard License Agreement Please read the following license agreement carefully END USER SOFTWARE LICENSE AGREEMEN
161. tion 4 7 4 1 the OK button is activated after 8 characters are entered 3 Click the OK button the application connects Note The phone may restart twice when upgrading to the BToE version See the Helease Notes 4 l facommunication error occurs or the wrong pair code was entered the following icon indication appears Figure 4 21 AC BToE Failed Indication AC BToE failed Check network connection and pair code oir 2 42 PM 7 6 2014 5 When BTOE is successfully connected view the following icon indication Administrator s Manual 96 Document LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual 4 Configuring Microsoft Lync Features Figure 4 22 AC BToE is Connected Indication B AC BToE is connected to 10 37 2 66 9999 2 2 41 PM EN 4 a ar Wm DJ 7 6 2014 6 When BToE is in Connected state the popup menu shows the Disconnect menu item and the Enter Pair Code menu item is deactivated Figure 4 23 Popup Menu Disconnect Enabled Enter Pair Code Disabled About Disconnect Enter Pair Code 2 oz Configuration s E Exit Customize 7 After selecting the Disconnect menu option the AC BToE Disconnected indication is displayed Figure 4 24 AC BToE Disconnected AC BToE disconnected 3 03 PM a az sA m D 6 9 2014 8 From the popup menu you can see if BTOE is disconnected Figu
162. tocol can be either ftp tftp http or https and where configuration file name can be either Aunique configuration file per phone for example lt MAC gt cfg Or A global configuration file per deployment for example 420HD cfg Unique Configuration Example http 192 168 2 1 different img lt MAC gt cfg The retrieved firmware file is different img and the configuration file name is lt MAC gt cfg such as 001 122334455 cfg Global Configuration Example http 192 168 2 1 lt 420HD gt cfg The configuration file name is 420HD cfg The following syntax is available for DHCP Options 66 67 Option 66 must be a valid IP address or host name of a TFTP server only Option 67 must be the firmware name If Option 67 is absent the phone requests for the 420HD img image file For example Option 66 192 168 2 1 or myTFTPServer Option 67 420HD 2 0 9 img Notes This parameter is applicable only when method is configured to Dynamic It is recommended to leave the parameter at its default value to avoid conflict with other DHCP options settings Defines the maximum random number to start the provisioning process This is used for periodic checking of firmware and configuration files to avoid multiple devices from starting the upgrade process at the same time When the device is meant to start the upgrade the device randomly selects a number between 1 and the value set for random provisi
163. ublic trusted certificate is listed in Microsoft Public Trusted Certificates http technet microsoft com en us library qqg398270 v ocs 14 aspx 8 5 Invalid Time Server Problem The time server is invalid LCD Message Corrective Actions Ensure that NTP DHCP Option 42 is configured in the DHCP server and is defined as NTP SRV records If not manually configure it 8 6 Invalid Time Offset Problem The time offset is incorrect LCD Message Corrective Actions Ensure that the Time Offset DHCP Option 2 is configured in the DHCP server If not manually configure Daylight Saving Time DST values in the 420HD IP Phone Administrator s Manual 126 Document 4 LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual 8 Troubleshooting 8 7 General Corrective Actions 8 7 1 Restoring Phone Defaults The phone s default settings can be restored from the phone s LCD or from the Web interface 8 7 1 1 Restoring Factory Defaults from the Phone LCD This section shows how to restore factory defaults from the phone s LCD gt Torestore the phone s default settings from the LCD 1 Open the Restore Defaults menu option MENU key gt Administration gt Restore Defaults Administration 2 3 Press the Yes softkey to confirm or No to cancel Note You can restore the phone s settings to their defaults without needing access to the Administration menu or 2 adm
164. und using idle network bandwidth If the servicei Started Automatic D Local System Base Filtering Engi The Base Filtering Engine BFE is a service that manages firewall and Internet P Started Automatic Local Service BitLocker Drive En BDESVC hosts the BitLocker Drive Encryption service BitLocker Drive Encryptio Manual Local System Si Block Level Backu The WBENGINE service is used by Windows Backup to perform backup and rec Manual Local System A Bluetooth Support The Bluetooth service supports discovery and association of remote Bluetooth Manual Local Service Z BranchCache This service caches network content from peers on the local subnet Manual Network Service Started Automatic Local System Certificate Propag Z Claims to Window Service to convert claims based identities to windows identities Manual Local System SSCNG Keylsolation The CNG key isolation service is hosted in the LSA process The service provide Started Manual Local System 4 COM Event Syst Supports System Event Notification Service SENS which provides automatic Started Automatic Local Service Z COM System Ap Manages the configuration and tracking of Component Object Model COM Manual Local System Zi Computer Browser Maintains an updated list of computers on the network and supplies this list to Started Manual Local System k ConfigMgr Task S ConfigMgr client agent for task sequence execution Manual Local System Configur
165. untry Code Area Code Sort Result Search Timeout Call Lookup LDAP v 389 I sn 96 givenname 6 displaynam sn givenname displayname I telephoneNumber 5 Mobile 96 F telephoneNumber Mobile homePhon displayname 50 1 1000 Enable v 5 seconds Enable v 2 Configure the parameters using the table below as reference and click Submit Toconfigure LDAP using the Configuration File B Open the Configuration File page Management tab gt Manual Update gt Contiguration File and configure the parameters using the table below as reference Parameter Name Active system Idap enabled Server Address system Idap server address Port system Idap port User Name system Idap user name Password system Idap password Base system Idap base Name Filter system Idap name filter Administrator s Manual http arttel ru shop ip telefony ip telefon audiocodes 420hd Table 3 28 LDAP Parameters Description Enables or disable LDAP Defines the IP address or URL of the LDAP server Defines the LDAP service port Defines the user name used for the LDAP search request Defines the password of the search requester Defines the access point on the LDAP tree Specifies your search pattern for name look ups For example When you type in the following
166. updates To uninstall a program select it from the list and then click Uninstall Change or Repair Tum Windows features on or Cl Organize v zz Install a program from the z network Name Publisher Installed On Size Version 9 17 Zip 9 20 x64 edition Igor Paviov 3 25 2014 453MB 920000 3ACVIToolbar 24 AudioCodes 1117 2013 24 BB Adobe Flash Player 13 ActiveX Adobe Systems Incorporated 5 14 2014 600MB 1300214 Wl Adobe Reader X 1011 10 Adobe Systems Incorporated 5 15 2014 163MB 10 110 CZ AudioCodes Better2Gether AudioCodes 153MB 0 00 0003 DE Beyond Compare Version 24 1 Scooter Software 11 13 2013 Ug Connected Backup PC Agent Autonomy Corporation plc 11 13 2013 672M8 85 A Note You can use this entry in the Control Panel gt Programs to uninstall 13 Access Computer Management Services and Applications and locate BToE Administrator s Manual 92 Document LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual 4 Configuring Microsoft Lync Features Figure 4 13 Computer Management gt Services and Applications Ele Action View Help ew ssiH munur iS Computer Management Local 4 System Tools gt Task Scheduler Select an item to view its description Name Description Startup Type Log On As M Event Viewec ActiveX Installer Provides User Account Control validation for the installation of ActiveX control Manual Local System 4 ee ee
167. will be presented the next time you sign in in which case you can switch back to the password method if you need to 1 Inthe idle LCD press the Sign in softkey on the device the LCD displays the Sign in screen Thursday 2 Enter your SIP URI To switch from lower case alphabetical letters to numbers and symbols see the User s Manual 3 Navigate down to the User name screen and enter your domain name backslash and User Name Version 2 0 11 21 400HD Series IP Phone with Microsoft Lync http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Ta f 3 AudioCodes 400HD Series IP Phone with Microsoft Lync 4 Navigate down to the Password screen User name audiocodes alanr 5 Enter your Password the same password you use to access your PC To switch from lower case alphabetical letters to numbers and symbols see the User s Manual Press the Sign in softkey that s displayed D Sign in IFA 14 14 User name audiocodes alanr Signing in eese You re now signed in 2 2 5 3 Testing the Phone You must test the phone to see if the newly configured settings match your requirements See the User s Manual for information on how to operate the phone s functions and features 2 2 5 4 Changing the Order of the Sign In Method Most enterprises prefer the PIN code option to precede the Phone number option as the default method for signing in In the
168. word MD5 password optional 3 Press the Save softkey a message appears notifying you that the phone will restart 4 Press Apply Administrator s Manual 64 Document 4 LTRT 09936 http arttel ru shop ip telefony ip telefon audiocodes 420hd http arttel ru Administrator s Manual 3 Manual Configuration of a Single IP Phone 3 4 4 3 EAP TLS Mode This section shows how to configure EAP TLS mode for 802 1X gt To configure EAP TLS mode for 802 1X m Navigate to the EAP TLS option and press the Save softkey 3 4 5 Using the Web Interface Configuration File This section shows how to configure 802 1X from the Web interface or using the Configuration File 3 4 5 1 EAP MD5 Mode This section shows how to configure 802 1X settings for EAP MD5 gt To configure the phone s 802 1X settings for EAP MD5 using the Web interface 1 Open the 802 1X Settings page Network Connections gt 802 1X Settings Figure 3 27 Web Interface 802 1X Settings EAP MD5 EN Apc R M w802 1X Settbings EAP Type EAP MD5 v Identity Md5 Password Confirm MdS Password 2 Configure the parameters using the table below as reference and then click Submit To configure EAP MD5 using the Configuration File B Open the Configuration File page Management tab gt Manual Update gt Configuration File and configure the parameters using the table below as reference Table 3 22 EAP MD5 Parameters
169. y 47 Web Interface Dialing Automatic Dialing esseesesseseeeer renes 49 Web Interface Dialing Default Audio Device sssssesseeeeeennnn 50 Web Interface VolP Services General Parameters sss 52 Web Interface Voice over IP Services Generate Tone ssssssssssssss 53 Web Interface Media Streaming Quality of Service Parameters 55 Web Interface Media Streaming COC CS cc ccecceeeceeeceeeeeeeeeeeaeceeeeeaeeeeeeeeeteeeeeneeeas 56 Web Interface Media Streaming RTCP XR_ c ccccccesceeeceeeeeeeeeeeaeceaeseaeeeeseeeeeeeeeeeeeees 58 Web Interface Root CA Certificate vivas etae Ear US C Web Interface Client Certificate sesssseseeessss Web Interface Certificate Signing Request Web Interface 802 1X Settings EAP MD5 Web Interface 802 1X Settings EAP TLS Web Interface Automatic Provisioning Dynamic UBL oie M Web Interface Automatic Provisioning DHCP Option 160 ssessssesssss Web Interface Automatic eem DHCP bod 66 67 Web Interface Date and Time sssssenee TUM Web Interface Daylight Saving Time FE Web Interface NTP amp Time coupe QAMPNBMMEDUEQNCKN M OU MNT MOM T Web Interface NTP and Time Settings e
170. y This section shows how to configure the Personal Directory gt To configure a Personal Directory 1 Open the Directory page Configuration tab gt Personal Settings gt Directory Figure 3 6 Web Interface Personal Directory 4 Add Contact Personal Directory Directory Page 1 v No name Home Mobile Select i Alan 4263 Dial oO 2 Jake 4255 Dial 3 Jonathan 4264 Dial 4 Tomer 4162 Dial C Delete Delete All A Note The Corporate Directory is automatically managed by the Lync server 2 Use the Directory Page field to quickly navigate to a user This is useful if the directory extends over multiple pages 3 You can add edit or delete directory contacts A contact s address can be a telephone number IP address or domain name You can also download a personal directory file using the Save Personal Directory button or upload a personal directory file using the Load Personal Directory button gt To add a contact to the Personal Directory using the Web interface 1 In the Directory page click the Add Contact link above the Personal Directory section the section expands Figure 3 7 Web Interface Directory Add Contact wv Add Contact Name Office Home Mobile Y Submit 2 Inthe Name field enter the name of the contact 3 In the
171. y when type is configured to daily The day in the week for automatically checking for new firmware and configuration files Sunday Sunday default Monday Monday Tuesday Tuesday Wednesday Wednesday Thursday Thursday Friday Friday Saturday Saturday Note This parameter is applicable only when type is configured to weekly The hour in the day for automatically checking for new firmware and configuration files The format of this value is hh mm where hh is hour and mm is minutes For example 00 30 The default time is 00 00 Note This parameter is applicable only when type is configured to weekly The URI that allows the administrator to retrieve relevant information from separate files The URI s can include specific protocol and path of the provisioning server or alternatively the files can be retrieved from the server whose information was provided during provisioning e g DHCP options 66 67 or 160 For example in the below setting YYY ext is retrieved from the server whose information was provided during provisioning e g DHCP options 70 Document LTRT 09936 http arttel ru Administrator s Manual 3 Manual Configuration of a Single IP Phone Parameter Description 66 67 or 160 provisioning XXX_uri YYY ext Alternatively the full URL and protocol can be set as follows provisioning XXX_uri lt protocol gt lt full path gt YYY ext For example p

2.1 Preparing the Microsoft Lync Environment for IP Phones

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