Ticketing: Advanced User Manual
Contents
1. SERVICEU 3 6 Submitting Refunds Submitting a refund is done on Logging Info Refunds Cancellations Ticket Ticket Ticket Sales Total Price Cv Fee Tax 4 2 From the Order Info Page 8526471 Hugh Andrew 12 3 2012 7 00PM SectionC 10 00 0 00 0 00 10 8526472 Hugh Andrew 12 3 2012 7 00 PM 10 00 0 00 0 00 10 the Order Info Page see section simply select the Refunds Cancellations link above the ticket order info table 8526473 Hugh Andrew 12 3 2012 7 00 PM 10 00 0 00 30 00 0 00 0 00 30 0 00 Order Fee 0 00 Mailing Fee 0 00 30 Select the ticket you wish to refund The order will turn yellow to confirm your selection You can refund any amount up to the price of that ticket as well as any tax or fees associated with the order You also have the option to send an email with personalized text to the patron and put the ticket on hold once the refund is submitted Many users will place a refunded ticket on hold to ensure it is not available to the public You also have the option to Refund and Cancel a ticket or simply Refund Only The Refund and Cancel option voids the patron s ticket and refunds the money That ticket then goes back on sale to the public If you select the Refund Only option the Tickets Logging Info Eae ce eE Ticket Price Ticket Fee Tax Paid Refund Refund Refund 18526471 Hugh Andrew 12 3 2012 7 00 PM2. span style position absolute lett 15 top 60 gt a m Use a generated design less knowledge of HTML DHTML required Text to put on ticket X Pos Y Pos lt div class DF align center gt lt b gt Sarasota Christmas 201 135 10 lt div class DF align center gt Amount TicketID lt br gt 137 90 lt div class DF gt 2 charge for Refunds amp Exchanges lt div gt 105 155 lt div class DF gt DayName Dec DayNumber Year Tim 132 74 lt span class Turn gt lt nobr gt Hugh lt br gt DayName DEC Day 405 20 lt div class DF gt FirstName LastName lt div gt 174 139 lt img src http public serviceu com images ticketing 9506 40 22 Add Preview Ticket Sarasota Christmas 2010 Hugh Hugh u 7091 Proctor Rd eae FL 34241 DayName DEC bayNumber Year at Sarasota Baptist Church Time SectionCustomText1 DayName Dec DayNumber Year Time fticketiD Yd Saale ai aa l Amount SectionCustom Text1 SectionCustomTekt2 SectionCustom Text2 FirstName LastName 2 charge for Refunds amp Exchanges 10 Page SERVICEU 1 6 Creating Custom Text If you would like additional text on your ticketing pages you can add customized text via the Custom Text module which is found on Tickets gt Overview gt Custom Text Custom text is either applicable to all events or specific events The Custom Text module will accept HTML command
3. 20 00 94 Section G 20 00 112 Section H 10 00 80 2 Select tickets on the grid and select Reserve Tickets Your seats in Section A may be selected below Select the desired seats and press the Reserwe Tickets bute o ae waa aaaea rows E aejoje eleja alaa poco CCCACAQCACAC Z Seg Fm so amp 0 oo pwr oajel eterea aee pow B ojele lt lt Back Reserve Tickets gt gt 17 Page U SERVICEU 3 Select the reservation type If you are placing tickets on hold you will also be prompted to give a reason which is generally the name of the customer for which you are holding the ticket You can also set a date for the ticket to release If you need to hold or remove additional tickets for the same or another event you may do so here 42 23 11 07 30 PM Reservation Type w Hold Tickets FjRemove Tickets Hold Information Hold For Hold M 19 9100 11 5 Thru 1 1 2100 11 55 PM Emily Test aa k Times listed are in Central Standard Time GMT 6 Currently 04 57 PM lt lt Back Select more tickets m Yes for this event eo Yes fora diferent event Mo Reserve tickets Finish gt gt 4 Once tickets are publicly available for sale coordinators can then sell held tickets by following these steps a Go to Tickets gt Sell or use the Sell Tickets link from the Overview page b Choose the performance
4. Yes for a different performance No I am ready to check out Leave at will call lt lt Back Continue gt gt 14 Page SERVICEU The next page is the Payment page Here you will enter the patrons payment information Coordinators can accept cash or check by selecting the corresponding radio button Both agents and coordinators can process the patrons credit card online Secure Online Payment The total due is 80 00 USD Please enter your payment information and click the Submit Payment button Payment Options Pay by Cash available to ticket coordinators only 5 Pay by Check available to ticket coordinators only Pay by Credit Card Online Payment Information available to ticket coordinators only If a coordinator is using the cash or check method they Payment Information ex Check Number can use the quick fill option which will fill in the each Full Name sia field automatically for faster order fulfillment Address NA City NA State NA Postal Code 00000 Country United States Phone Number NA E mail Address NA lt lt Make Changes Submit Payment The final page in the sales process is the Online Receipt receipt page Here you can print the orders Your selections have been confirmed Please print this receipt for your records thermal tickets print PDF tickets or start a ee E d Sold To ServiceU new order Date of Sale 12 13 201
5. best time to add resources Choose or Add Random Dates F Let me view edit the Rooms Resources and Support Services and E mail reminders if F Let me view edit E mail Reminders Help Next gt gt Finish Later necessary Select Next The Review Dates page Add Occurrence s Delete Selected Occurrences Go To Bottom allows you to edit add and delete ind ivid ual occurrences Occurrence Times Resource Times of your event Edit Delete SAT 123 15 12 08 00 PM 11 00 PM 12 15 12 08 00 PM 11 00 PM Delete A SUN 12 16 12 05 00 PM 08 00 PM 12 16 12 05 00 PM 08 00 PM Select Next and Submit the Edit Delete F WED 12 19 12 07 00 PM 10 00 PM 12 19 12 07 00 PM 10 00 PM event for approval Once the event has passed through the Help lt lt Back Next gt gt Finish Later approval process it is ready to be ready to be enabled 4 Page SERVICEU 1 3 Enable Your Event Once the event has been created and approved it will be located on your homepage Confirmation Name BSFA New Basketball Event 550620 Discount Code Testing Current Status Event Approved Not Yet Submitted Select the event and scroll down to the Ticketing Section Select the Enable Ticketing button D Ticketing Coordinators Only Click here to enable ticketing for this event Enable Ticketing From Event Setup Page fill in the information to your specifications as seen below Event Ticketing Setup Event
6. Name New Basketball Event Submitted By Andrew Triplett Description Memphis High Vs Collierville High Dates to Set Up 01 26 12 07 00 AM Sales Dates Event Venue 300 GA Ticket Cost Note If tickets will cost different prices please enter in the most common ticket price and then send an e mail to Suppon senicel com explaining your pricing structure 3 10 Seating Type Reserved Seating General Admission By Section Full General Admission Submit Enter the dates you would like to have tickets available for purchase Select the correct venue for the event Enter the price for tickets If the event has more than one ticket price input the highest ticket price Select the appropriate seating type Once your information is correct select Submit The selected event is enabled as a ticketing event 5 Page U SERVICEU Event Info Page Once your event is enabled the event information can be edited from the Event Info page The Event Info link is found on the Tickets gt Overview page in the Advanced Users Only section The Event Info page includes a wide variety of customization for your event The most common functions from this page include adjusting the dates that the event is listed adding an Event Fee adding a Ticket Fee and adjusting the live dates for your delivery methods Event Fee Fixed Amount 0 00 Wording EventFee Ticket Fee Fixed Amount 0 00 Perc
7. Sectionc 10 0 3 Tickets Still Held By This Customer Select tickets and fees to refund or cancel Sea a ae A Event Fee 0 00 Order Fee 0 00 ooo J Mailing Fee 0 00 ooo Total Refund 8 00 Cancellation Notice Send an email notifying customer of cancellations and refunds Yes ONo Include personalized text on the cancellation email below Your refund has been submitted Hold Information Place hold on tickets being cancelled D Yes No Jeleka Wickets t Refund and Cancel Refund Only Tickets Logging Into Pe Refund Successful Since the original transaction for this order was not processed by ServiceU we cannot process the patron s ticket is still valid and can be used to refund on your behalf gain access to your event A successfully refunded transaction appears as shown Please manually refund 8 00 to the customer Cancellation Successful Email Successful The notification email was sent Cancellations and Refunds 23 Page SERVICEU Reviewing Purchased Tickets 4 1 Orders to Be Reviewed Report All Will Call and Mail Order ticket purchases funnel into a report that we call the Orders to Be Reviewed Report This report can be found on the Tickets gt Overview page Whenever a patron purchases a ticket and requests that the ticket is either mailed to them or held at Will Call the number on the link
8. pricing This option only appears if you are a coordinator By selecti ng ma nual Before continuing please review this list to make sure each selection is correct Once you are satisfied click Continue pricing coordinators You have 10 minutes to purchase the items below Performance Selection Price Remove All can input any price for each ticket or manipulate the fees Christmas Concert Friday December 23 2011 7 30 PM Section F Row b Seat 1 20 00 Remove as necessary This can be used for comp tickets or discounted prices free tickets that are handled on an individual basis Enter the appropriate value in the price category and click apply for the changes to update Click Update Total at the bottom to have the correct value reflected Current Selections Order 7410438 Standard Pricing This option returns you to normal order pricing This option only appears if you are a coordinator Before continuing please review this list to make sure each selection is correct Once you are satisfied click Continue You have 10 minutes to purchase the items below 5 Cv Performance Selection 0 00 Remove All EEE san omnea oo o EEEren aonana oo oo fa o oo a EEan pomno am oo Sub Totas 80 00 s000 Se O a e _ o y y yowo Delivery Method Would you like to add more selections Mail to customer Yes for this Performance Christmas Concert 12 23 2011 7 30 PM
9. 1 5 17 52 PM Number of Items 4 At this point the purchase is complete and Delivery Method Print on my printer the seller can give the tickets to the Print on Ticket Printer Print PDF Tickets customer if they have printed them Start New Order Start New In Person Sale Your Items Performance Selection Christmas Concert Section F Row b Seat 1 0 00 Friday December 23 2011 7 30 PM Christmas Concert Section F Row b Seat 2 0 00 Friday December 23 2011 7 30 PM Christmas Concert Section F Row b Seat 3 0 00 Friday December 23 2011 7 30 PM Christmas Concert Section F Row b Seat 4 0 00 Friday December 23 2011 7 30 PM 15 Page SERVICEU 2 2 In Person Sales The In Person Sales option allows the seller to move more efficiently through the sales process by combining steps The event listings page and Section Selection page are combined to allow for quicker sales To access this option select Tickets gt Overview gt In Person Sales In Person Sales Christmas Concert 12 23 2011 7 30 00 PM Ticketing Box Office This page is the central location for all your ticketing needs Search Orders Search by first name last name phone number e mail addr Find Orders 0 Ticket Orders to be reviewed Quickly review new orders and print tickets from here Sell Tickets Go to the public ticketing site to sell available tickets Scan Ticket Barcodes Go to the publ
10. Tools Help Servic Overview Basic Info Users Overview Calendar Setup i System Users Newsletters Configure Custom Once the user is created he she can Current Coordinators Agents Type Actions then be designated as one of three Munson Courtney Agent Remove types of ticketing users Go to Tickets gt Lin Emily Coordinator Remove Overview gt Ticketing Users Please Triplett Andrew Advanced User Remove note that only ServiceU administrators 5 i can create advanced users Available Users Lin Emily Coordinator Agent Advanced User Munson Courtney Coordinator Agent Advanced User Overholser Stephen Coordinator Agent Advanced User SE E E ee The three types of ticketing users 1 Agents users that can sell tickets at the box office They are considered basic users Agents cannot manipulate ticket prices accept cash check payments view ticketing reports sell held tickets or release removed tickets 2 Coordinators users that manage ticketed events Coordinators have access to everything on the Overview page in the Coordinators Only section They can also manipulate ticketing prices sell held tickets release removed tickets and view ticketing reports 3 Advanced Users users that have the ability to manipulate and edit all aspects of the ticketing event including pricing ticket design and venues They also have the same permissions as Coordinators 22 Page
11. View sales for each event broken down by ticket price This report can also be used for settlement atthe close of the event Sales by Order Ticket orders by date and agent Delivery Method Delivery details by order date and delivery method Sales by Agent Settle the cash drawer atthe end ofthe day Discount Code Summary View the usage of discount codes for all events Access Code Usage View the usage of access codes Scanned Tickets Report View scanned ticket transactions Availability by Section View the sections for an event and see how many seats are available and sald Available Tickets View and print available tickets for your events There are two reports that do not appear on this list but may be pertinent when reconciling your event The transaction report and deposit report can be found in the are et Reports dropdown of the system s main navigation The transaction report is available to ticketing coordinators and all ServiceU Giving users that are set up as their organizations financial administrators This report displays all transactions that occurred within your set criteria For our Sage Merchant Account clients we also provide a deposit report that can be exported to any member management software 21 Page U SERVICEU 3 5 Ticketing Users Ticketing users must first be created as users in the Admin section Admin gt Users gt System Users Admin
12. a a a aia 24 a SOA Ci T COFIO S a E E E E E E E E E eens 25 4 0rder IMO P IEE e EE E 26 1 Page SERVICEU Creating Your Event 1 1 Create Your Venue To create a new venue select the Venues link on the Tickets gt Overview page and select Add a Venue Give the Venue a name and description for easy referencing for future events Creating a General Admission Venue Select the Section link next to your new venue on the Venue List page Give the section a name do not change the row and seat name The starting row letter and ending row letter will accept numeric entries Enter the desired amount of rows and seats and select Create Above Seats Creating a Reserved Seating Mixed Venue Step 1 Select the Section link next to your new venue on the Venue List page Enter the section Section01 120 Seats Name 120 Add a Hew Section Section Name ex Section A Row Name fex Row Table etc Seat Name ex Seat Chair etc Starting Row Letter Ending Row Letter Starting Seat Number Ending Seat Number Edit Section View Seats SectionO1 Raw Seat 10 You are limited to a maximum of 250 rows 2 Create Above Seats name accurate starting and ending row letters and accurate starting and ending seat numbers If applicable change the row name and seat name and Section A 30744 select Create Above Seats Step 2 Select the View Seats li
13. active NETWORK Ticketing Manual Ticketing Agents Coordinator and Advanced Users G SERVICE US Updated 07 06 12 U SERVICEU Table of Contents Creatine VOORE CU a case sotontwuaiencisanniacamaedeccimedenaaimecoaecinannne ime ateval E E A 2 Lir Ol ge a8 Ve NUG E rece ee eee eee eee ee eee 2 MZ rae OUR EV SIN ee soecceaee se tage E ley E E A 4 SS Ema Vle Your EVENT sers r E E 5 TAS Ser YOUR PCE E E A E E E E E EE E eadeetaday 7 Re EE E O E E E A A A E A E A A E A A E 8 LO Creating CUSTOM TOX caisi cota seurersa seucntntecsnna theneeteeer ental oui atatrereterneinbeewneatncou 11 Selling Tickets trom the BOX OTIC sccccsssicecsavccndessscnssconrvcodseanisdevsancnndnaneussssnadnsutenaedsdenseessnsnasaenssivereseeooandeunes 12 DN SONIA WIC CUS e T a E 12 Dis PC SOM Sell E spat eeg cater cus entuece EA E E A A A A A cet E E 16 Managing Your Event Coordinators Manual eeessssssesssesessrrereessrereessrrrressrrrrressrreressrrtrressrreresserereeserreresss 17 Dl RSE STICK a a A A EE E E E E S 17 me YO ae CODY CKE RESEAL OTS serres ri n E 19 3 3 Ma nage Reserved Tickets isrisisiessrirr r aE EE NEEE 20 AROPO NE e E E E E 21 F TCR NE SET ara E E 22 SU MOE Weg S a ehieste ets anaes eameessactuaisnee ace vousctcs seas deusianiecaniaianm apace tascam asunder akcesuaaeeneeess 23 Reviewing Purchased TIOKO S ries ce tice n sett E sanateweuncdoalennecseeummedeehenaatueee 24 4 1 Orders to Be Reviewed Report eniaseneniaiinrn aa a
14. an occurrence of your event Note This internal page is very similar to the public sales page however these internal pages allow coordinators to sell held tickets and change the price of tickets In reserved seating events you will be asked to choose a section and the individual seats you would like to sell seen here In Person Sales Go to the public ticketing site to sell available tickets Performances for Individual Tickets Please click on the performance you would like to attend Christmas Concert Friday December 23 2011 7 30 PM Christmas Concert Saturday December 24 2011 7 30 PM Christmas Concert Sunday December 25 2011 2 00 PM Christmas Concert Friday December 23 2011 7 30 PM Please select a section from the list below Section A 30 00 107 Available Section B 30 00 126 Available Section 30 00 116 Available Section D 10 00 80 Available Section E 20 00 110 Available Section F 20 00 94 Available Section G 20 00 98 Available Section H 10 00 80 Available Christmas Concert Friday December 23 201I 7 30 Pit Tie aveleble seats for Section F ate lated below Please select the desired seats then cick Reserve Seats he vita from this section Back Rasoree Seats gt boi h layout aial sachons Orange Sicilion 42000 m Hot Available 12 Page SERVICEU Sell Held Tickets Coordinators can sell held ticket by selecting the Overri
15. and section c Click the Override Selection button at the top d The tickets you held are now available e Complete the ticket order 18 Page U SERVICEU 3 2 Copy Ticket Reservations The Copy Ticket Reservations function allows you to quickly copy any held or removed ticket schematic to other occurrences of your event A common reason for using this feature includes having multiple occurrences for an event where you have the same held seats for special guests or members of your church orchestra Please note that copying ticket reservations function only works across events or occurrences using the same venue Copy Ticket Reservations Please choose the occurence you would like to copy ticket reser Copy ticket reservations from Hugh 5577793 12 23 2011 730 PM Copr Sse eS ee Hugh 5577793 12 24 2011 7 30PM Rese rvation Type Held Tickets iremove d Tickets Haon Held and Removed Tickets Copy Ticket Reservations Select the event that you would like to copy from and the event that you would like to copy the reservations to You can then choose what kind of ticket reservation to copy 19 Page SERVICEU 3 3 Manage Reserved Tickets In this section you can 1 Edit or release Held Tickets 2 Release Removed Tickets 3 Release In Process Tickets In Process Tickets are tickets that a customer has selected and is in the process of purchasing We recommend that yo
16. de Selection button on the seat selection page Christmas Concert Friday December 23 2011 7 30 ext Ovende Selecion Tiia option allows yu to sell held seats Adder a hald seal be your arder will release the held Oniy pelac heki seats for omeckate purchage Ther option onty appears if you are a coordmator The avaiable seats for Section F are listed below Paasa celest the demrad seats then chek Renema Seats 5 Chr k ie ppe iha waw from this Bec bon Resini Seats gt gt Orange Section 520 00 w Nok Availabe Held seats will become available along with a table that lists all held ticket for that section Christmas Concert Friday Deosnber 23 OLE 7 30 PM fe cutet balacirig Mall sede Diinan Selketbon Tha apron delma yu bo normal phat dela Recent Addie held iaat to your gidar wil relgase the hoki Oriy piaci held aata for mmecite porch Thin enben arly anpaars if you are A cocedinater The vidobl seats for G chon F ant lated below Place melect tha dedirted aeons then dick Hesene Saats Row on E t F a e i Gick bo ppe the niam hom ifa jacto iha wa Beck Planecwe D nt Hr aT ae i epui ol ai peche Dranga Section 20 00 D Hyt Ayana im After you have selected the tickets to reserve you will have ten minutes to make the purchase before those tickets are released back to the public The cart shown below will show the pe
17. entage 15 00 Enter 12 34 for 12 34 Wording Gratuity Pricing Options Charge Sales Tax Default Price Wording Stop Delivery On Mail 1 1 2000 12 00 AM Will Call 1 1 2000 12 00 AM Print 1 1 2100 12 00 AM Ee Ee Ec 6 Page SERVICEU 1 4 Set Your Pricing From the Tickets gt Overview page select the Ticket Pricing link The Ticket Pricing page allows you to choose an event to edit pricing edit discounts accross multiple occurrences and copy the pricing structure of one occurrence to multiple occurrences using the same venue Edit Pricing Mass Edit Discounts Copy Pricing Edit Pricing Mass Edit Discounts Copy Pricing Edit Pricing Mass Edit Discounts Copy Pricing Edit Pricing Mass Edit Discounts Copy Pricing Edit Pricing Mass Edit Discounts Copy Pricing Edit Pricing Mass Edit Discounts Copy Pricing Edit Pricing Mass Edit Discounts Copy Pricing Edit Pricing Mass Edit Discounts Copy Pricing Edit Pricing Mass Edit Discounts Copy Pricing Edit Pricing Mass Edit Discounts Copy Pricing Edit Pricing Mass Edit Discounts Copy Pricing To setup your initial pricing structure select Edit Pricing button next to the applicable occurrence Add New Price From this page you can ID 23545 Edit Default Amount 15 00 Available Color spac ca E Add a new price point for reserved Timed Pricing Add New Timed Pricing From Date T
18. fresh order info The Print Tickets Button on this page refers to printing thermal tickets only To reprint a PDF Ticket select View Online Receipt From the receipt page you can Print Thermal Tickets Print PDF Tickets or Start A New Order Ticketing Search Results Ticket Order Details Confirmation Number 7323190 0 Name Andrew Test Address Print Tickets El Print Receipt Ticket as Well 60 Germantown CT Cordova TN 38018 Print Mailing Label Phone 901 869 5000 5 5 a i Resend Confirmation Email Email ATriplett serviceu com Payment Info Cash at Box Office View Online Receipt Sold by Andrew Triplett Customer has Printed Tickets 12 9 2011 3 53 23 PM 12 9 2011 3 53 38 PM Delivery Method Edit Order Info Order Started Order Completed Refresh Order Info Logging Info Refunds Cancellations Ticket 18526471 Hugh Andrew 12 3 2012 7 00 PM 10 00 0 00 0 00 10 0 18526472 Hugh Andrew 12 3 2012 7 00 PM 10 00 0 00 0 00 10 0 00 Ticket Ticket Sales Total Price Cv Fee Tax 18526473 Hugh Andrew 12 3 2012 7 00 PM Section 10 30 00 s0 00 0 00 530 00 50 00 Order Fee 0 00 Mailing Fee 0 00 30 00 26 Page
19. hermal ticket printer the ticket stock design can be utilized If tickets will be printed by patrons or on standard computers a PDF Ticket will be necessary In some instances both may be used depending on the preferences of the user For a PDF ticket the Advanced User manually creates the text and images to be used on the ticket Manually design ticket Text to put on ticket K Pos Pos Font Family Font Size Add An image sized under 200K and in the correct proportions of 1380x480 and 200 pixels per inch is uploaded into the venue and used as the background of the ticket These options are at the bottom of the design page and can be plugged into the ticket design using the appropriate path The following graphics are also available Preview File Name File Size bytes Path KJ tickettemplate jpg 42 KB 1325 tickettemplate jpg tickettemplate jpg 42 KB 1325 tickettemplate The ticket design page accepts HTML code and text tokens which allow for dynamic text that changes based on selections made by your patrons For Example lt b gt FirstName LastName lt b gt 8 Page U SERVICEU Use standard text for hard coded information such as the address of the venue Ticket Data Items Available Text Tokens Each line of text is given a font size and font style as well as a position on the EventhWame FirstName LastWame Address City State PostalCode PhoneNumber EmailAddress licke
20. ic ticketing site to scan ticket barcodes Make selections for seat sections and number of seats depending on event dates and sections desired Section SectonB gt Seats 2 select The next screen is the Seat Selection Page and the a i available options to select from will show exactly as 12 24 2011 7 30 00 PM E seen in the previous sales process At this point the Secti Seat 0 Select l l I i f ii ae sale continues with the same steps described in section Christmas Concert 2 1 12 25 2011 2 00 00 PM Section Seats Select 16 Page U SERVICEU Managing Your Event Coordinators Manual 3 1 Reserve Tickets The Reserve Tickets option allows you to adjust the amount of tickets that are available to the public A held ticket is generally held with the intention of selling it later either to a specific patron or simply released at a later date A removed ticket by contrast is removed with the intention of never selling it for that event From the Tickets gt Overview page select the Reserve Tickets link in the Coordinators Only section 1 Choose the section where you want to hold or remove tickets Ticketing Reserve Tickets Event Selection Section Selection Section Selection Hugh g 12 23 2011 7 30 PM Reserve tickets for the selected section Section Prices Seats Available 30 00 116 Section B 30 00 140 Section C 30 00 116 Section D 10 00 80 Section E 20 00 112 Section F
21. ion number Run an advanced search for addiitonal options Find Orders U Home New Search Reports Tickets Ticket Orders Orders from the main navigation as shown Ticketing Ticket Order Search Events Calendar Available Resources The second option is to go to Search gt Ticket Ticket Order Search From the ticket orders page you can find specific orders by name phone number confirmation number date event section row and or seat Ticket Order Search Here are the orders thal matched your search We use Fersi Name Lasi Name Phone Number Emal Address and Confirmation Number when runrang the search First Mame From Date Last Mame To Date Phone Number Event Pl Include Archived Events oS Dinner Testing All Dates E mail Address Section Name Confirmation Humber Row Mame Output Tyee By Ticket Order Seat Mame fy Indrvachue Ticket Search Event Dinner Testing All Dales ape View Order In ST 5 for i ait 0 00 50 5 00PM Test E View In Excel From the individual orders you can View Order Info or Print This Order thermal tickets only 25 Page SERVICEU 4 3 Order Info Page Select the View Order Info link found in either Section 4 1 or 4 2 each goes to the same place From the order info page you have the ability to print tickets print mailing label resend confirmation email view online receipt edit order info and re
22. ld reason such as changing 2 E Section A Row A Seat 7 Emily Lin 1 4 2100 11 55 PM Emily Test the customer s name to someone E Section A Row A Seat Emily Lin 1 1 2100 11 55 PM Emily Test else who would like those tickets E Section A Row A Seat 9 Emily Lin 1 4 2100 11 55 PM Emily Test E Section A Row A Seat 10 Emily Lin 1 4 2100 11 55 PM Emily Test Hold Information Hold For Hold Thru 1 1 2100 11 55PM Times listed are in Central Standard Time GMT 6 Currently 5 15 05 PM Edit Selected Holds Release Selected Holds 20 Page SERVICEU 3 4 Reporting The system s reporting features are reserved for Ticketing Coordinators only Ticketing Agents do not have the ability to view ticket specific reports To view the system s various canned reports click on the Reports link from the Tickets gt Overview screen A synopsis of each report is provided below each report link Tickets Resource Setup Forms New Search Reports Resource Grid Report Support Service Forms New Announcements You have announcements waiting to be rea Event Registrations Payment Donation Forms New Payments s Ticketing Test Name Transactions Bank Deposits ated to Me p Resource Conflict Report Admins Only Admin Sales Summa Event Tickets sold per event Sales Details Sales filtered by date or event and grouped by order date or agent
23. nk next to your new section Using the command buttons at the bottom of the page remove any applicable seats and adjust the position of the seats using the Shift Commands within each seat When you re done adjusting the section layout go back to the Refresh List sections page of your new Make Selected Seats Handicap Delete Selected Seats Create Seat Reverse Seating Order venue using the breadcrumbs at the top of the page Repeat step 2 as needed 2 Page U SERVICEU Step 3 Select the Sections link on the applicable section This page allows you to hot link your venue image using the x and y axis assign a section rank input Section Custom Text 1 2 and 3 for ticket text tokens and assign a section as general admission If your event has reserved seat sections and general admission sections or your event has multiple general admission sections only set the General Admission drop down box to Yes Note You do not need to assign a section as General Admission if it is a purely general admission event These settings will be over ridden any time an event is enabled as general admission Step 4 Upload any pertinent graphics for your event to the Graphics section of your venue this link is found on the venue list page RS GA Sections Sections Name Seats 120 GA Created 14 07 11 120 0 d Edit Copy Delete Sections Graphics Per
24. o Date Amount Action seating eve nts 1 1 1900 1 1 2100 15 00 Edit e Edit already Discounts Add New Discount established price Discount Type Amount Off Percentage Off Code Required Code From Date To Date Discount Description Actions Percentage Off 0 00 100 00 True Senior 1 1 1900 1 1 2100 Senior Edit Delete pol nts Access Code is Required e Add timed pricing Seats Assign Seats for This Price Dinner Show Hide Seats ID 23546 Edit e Assign seats to your e Add new discounts Default Amount 9 00 Available Color BA1525 fj new price point Legend Description Front Sections Timed Pricing Add New Timed Pricing From Date To Date Amount Action 1 1 1900 1 1 2100 9 00 Edit Discounts Add New Discount Seats Assign Seats for This Price Section A Show Hide Seats Section B Show Hide Seats Section C Show Hide Seats 7 Page U SERVICEU 1 5 Create Your Ticket From the Ticketing Overview page Advanced Users can select the Ticket Design option to create a ticket specific to the event that is being set up Advanced Users Only Ticket Pricing Ticket Design Event Info Archive Events Manage details of of existing ticketed events with the above options From the event list you will have the option to select Ticket Stock Design or PDF Ticker Design This option allows the user to create two different types of tickets depending on the printing method If your organization has access to a t
25. ple checkboxes and then clicking the Mark as Reviewed button Print Selected Tickets Print Receipt Ticket as Well Print Selected Mailing Label V Include Page Break after each Label Mark as Reviewed All Events Search Lionel ll ceteniadenenla OO rd alll Number Tickets Ordered View Order Info 4716400 0 WOW 2011 Women s Dinner 3 7 2012 6 00 00 PM 1 6 7 2011 Sean 9018695023 Print to PDF View Order Info 4723575 0 Bob Egan s Showcase Night 1 13 2012 8 00 00 PM 1 6 8 2011 Sean 9018695023 sean sericeu com Postal Mail Print to PDF View Order Info 4723731 0 Kristian Rex Daydream Believers 1 15 2012 8 30 00 PM 1 6 8 2011 Sean 9016695023 sean sericeu ccom Postal Mail Print to PDF View Order Info 4723984 0 Bob Egan s Showcase Night Andrew 1 13 2012 8 00 00 PM 1 6 8 2011 Andrew 9018695000 AtTriplett serviceu_com Postal Mail Print to PDF Bexport Orders export Individual Tickets Custom Answer Text sean sericeu com Postal Mail 24 Page SERVICEU 4 2 Search Ticket Orders There are two ways to view all ticket orders The first is from the Ticket gt Overview page using the Search Orders link Ticketing Box Office This page is the central location for all your ticketing needs If you have any questions or comments please contact ServiceU Support Search Orders Search by first name last name phone number e mail address or confirmat
26. rformance selected the section row seat and price of the tickets selected If the event is general admission there will be no Sections listed instead it will reflect Before continuing please review this list to make sure each selection is correct Once you are satisfied click Continue You have 10 minutes to purchase the items below Performance Selection Christmas Concert Friday December 23 2011 7 30 PM sb Tota sooo Delivery Method Mail to customer Yes for this Performance Leave at will call Yes for a different performance No I am ready to check out Would you like to add more selections Christmas Concert 12 23 2011 7 30 PM the general admission wording general admission wording can be edited on the Event Details page Price Christmas Concert Christmas Concert Christmas Concert From the cart page the user can select a delivery method Mail Will Call and print to local printer are the options available depending on the event setup Users may also add more tickets to their order proceed to checkout and remove tickets from their order lt lt Back Continue gt gt 13 Page SERVICEU Per Ticket Price Adjustment Coordinators have the ability to change the price of individual ticket by selecting the Manual Pricing button as shown Current Selections Order 7410438 below Manual Pricing This option allows you to manually override
27. s except on the payment pages AddEdii Custom Text To add a custom text select the Placement 01 Event Listing Page Replace Intro z appropriate placement fromthe Sem drop down menu This will indicate where you want the text to appear and also give you a preview After inputting your text you can choose whether to apply it to all events ora Evert applies to All Events specific one If you choose NES See Spee ere specific provide the event lt lt Back sities confirmation number in the E Text Token box oe ee eee E These item gil r fy fh at pe ubi apres ce et ate a ares tae ae H OD Go Sect Ti Cere the Performer WD Udta Coa tent w s Seci aj Sedi Seg Sect Seci riy Mew SO See Fe Di a Py i j hi by corn Seforday however e Se ob oe Pa Maa anar a ce T O P i 11 Page SERVICEU Selling Tickets from the Box Office 2 1 Selling Tickets To sell tickets from your internal box office go to the Tickets Ticketing gt Overview page and select Sell Ticket You can also access this page using the short cut in Tickets drop down This page is the central location for all your ticketing needs If you Search Orders Search by first name last name phone number e mail address Find Orders 0 Ticket Orders to be reviewed Both options will take you to the internal sales page where R a a aad ck tak ioe you will be asked to select
28. tOrdenD TransactionID Micken LeftFiveOfGUID LefiTwoORGUID Amount AmountPlusFees Cardy pe CCLastFour MonthName MonthNumber DayName DayNurnmber Year Time SectionCustamText 1 SectionCustomlext2 gt ectionCustomlext3 SectionAbbrevation SectionLetter Section Row Seat Available Color Defaul Amount LegendDescnption DiscountDisplay ticket as seen above The location of the text on the ticket is determined by the x and y axis The x axis runs horizontally and has a far right dimension of around 450 The y axis controls the vertical location of the text and bottoms around 150 Placing the text in the exact location can require multiple manipulations and varies based on the font style and size Options for adding a barcode to your ticket can be found in the Advanced Options section of the Edit PDF Tickets Page border number Border of the ticket Default is 1 width number Width of the ticket Default is 500 height number Height of the ticket Default is 175 barcodewidth number Width of fhe barcode Default is 170 barcodeheight number Height of the barcode Default is 30 barcodetype number Symbology or style of the barcode Default is 17 Organizations that have barcode scanners can access the Scan Ticket Barcode section by clicking the link and logging into the public ticketing site Sell Tickets In Person Sales Go to the p
29. tinent graphics include ticket graphic venue graphic section graphic and point of view graphic Enter the new image path for all applicable images on the Edit venue page and each individual Section page 3 Page SERVICEU 1 2 Create Your Event x From the main navigation go to New gt U Home New Search Reports Event Event Waiting on Me Payment Donation Form In the event builder give the Event Wizard event a name and inputthe Event Name New Basketball Event Description Memphis High Vs Collierville High date the event will occur Set See the start and end time From 91 26 2012 E Display Times Be ea sa Number as o description ministry and 8 Giaa E E Overnight Event category if applicable The ght hada viewed by setting MUST be Event Times inist Si Start 07 00 AM PM Add More Ministries set to Org Web Site RENE core er a End 11 00 AM PM s C Add More Categories Check the Let me view edit Setup Time o Minute s Contact Triplett Andrew the Dates that get saved Cleanup Time 0 Minute s E Provide a Different Contact option to edit dates and id if Event Date Options __LV z o j Let me view edit the Dates that get times of individual All Dates in Event Date Range saved occurrences This is also the Set Up a Recurring Event Ex Every Fri Let me view edit the Public Settings like registration
30. u use List View because it is a concise listing of the tickets you are currently holding have removed or that are in process Graphical View will also show the tickets on a section grid in addition to listing them Manage Reserved Tickets Select the type of reservation from the links below Manage Held Tickets List View or Graphical View You can edit or release tickets that are currently on hold Release Removed Tickets List View or Graphical View You can release tickets that have been removed Release In Process Tickets List View or Graphical View You can release tickets that are currently part of an open order WARNING Releasing in process tickets can cause errors if payme After clicking on List View or Listed below are all the seats currently held for the event you chose on the previous screen Graphical View choose the event Ei Section Row Seat Hea By Hoia unii Hold Reason F06 Sereen wi fen ciep ay t tickets that are on hold removed or E Section A Row A Seat 2 Emily Lin 1 1 2100 11 55 PM Emily Test in process Check off the ticket s Emily Lin 1 4 2100 11 55 PM Emily Test you want to release and proceed E Section A Row A Seat 4 Emily Lin 1 1 2100 11 55 PM Emily Test E Section A Row A Seat 5 Emily Lin 1 4 2100 11 55 PM Emily Test For Held tickets you can also edit a H E Section A Row A Seat 6 Emily Lin 1 4 2100 11 55 PM Emily Test the ho
31. ublic ticketing site to sell available tickets Go to the public ticketing site to scan ticket barcodes After logging in the user will be prompted to Scan the Ticket Barcode by placing the cursor in the text box and scanning Scan Ticket Barcode A ServiceU representative can set the limit for number of scans that an event would like to allow Scan 9 Page SERVICEU Ticket Stock Design There are two ways to generate the design for thermal tickets Both options accept the same text tokens as the PDF ticket design The first option is to manually design the ticket using HTML DHTML Simply select this option and input your code Use the preview button to see a depiction of your ticket Usea manually filled in design more knowledge of HTML DHTML required img src hitp public sericeu comimagesiicketing 10966 59 boca jpg lt span gt lt span class CF gt lt span gt lt span style position absolute lett 15 top 76 gt span class EF lt b DayNamel MonthNamel RayNumberl Year Time lt b gt i lt span gt Preview Ticket The second option which is more common is similar to the PDF ticket design option except it doesn t accept a predetermined font or font size Instead you must wrap your text ina div class that is referencing a style sheet that is generated on the Ticket Preferences page the Ticket Preferences page is for ServiceU users only
32. will dynamically increase Ticketing Box Office This page is the central location for all your ticketing needs Ifyou have any questions or comments please contact Senicel Support Search Orders Search by first name lastname phone number e mail address or confirmation number Run an advanced search for addiitonal options Find Orders Quickly review new orders and print tickets from here Sell Tickets In Person Sales 50 to the public ticketing site to sell available tickets From the Orders to Be Reviewed Report you can print thermal tickets print PDF tickets print mailing labels and view the order info To print thermal tickets or mailing labels in bulk simply check all orders that apply and select the Print Selected Tickets or Mailing Label button Note you cannot print PDF tickets in bulk You must select the Print to PDF link next to each individual order To reprint PDF Tickets once an order is reviewed please see section 4 3 You can also choose to export this report to Excel using the export link in the top right corner of the report Once you have reviewed each order and printed the applicable ticket and or mailing label check the order and select the Mark as Reviewed button This does not delete the order it simply removes the order from the report Ticket Orders to Review Listed below are all the ticket orders pending your review You can mark more than one order as reviewed at a time by selecting multi
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