Pick-Up and Return (PUR) service
Contents
1. covers technical hardware issues during the warranty period and in normal use conditions It does not apply to software issues or customer induced damages or circumstances such as but not limited to a The Product has been tampered repaired and or modified by non authorized personnel b The serial number of the Product components or accessories has been altered cancelled or removed Obsolescence _ AS Qa 0 m Damage accidental or other to the Product that is cosmetic meaning damage that does not impact the operation and functioning of the Product such as without limitation to rust change in color texture or finish wear and tear gradual deterioration e Damage to the Product caused by war terrorism fire accident natural disaster intentional or accidental misuse abuse neglect or improper maintenance use under abnormal conditions f Damage to the Product caused by improper installation improper connection or malfunction of a peripheral device g Damage to the Product caused by an external electrical fault or any accident h Damage to the Product resulting from use outside of the operation or storage parameters or environment detailed in the User s Manual i Damage to the Product caused by third party software or virus es or there is software loss or data loss that may occur during repair or replacement j In usability due to forgotten or lost security passwords k In usability of or damag2. purchase invoice and this warranty card for future service request This Warranty does not include failure caused by improper installation operation cleaning or maintenance accident damage misuse abuse non ASUS modifications to the product any software programs normal wear and tear or any other event act default or omission outside ASUS control All components repaired or replaced by an ASUS accredited Repair Center will be under warranty for the remaining period of Warranty or for no less than 3 months 2 Customer responsibility When using the Product e Read the user manual first and use the Product only according to the user manual e Keep the original packaging In case the Product needs to be returned for repair original packaging provides a better protection for the Product during transportation e Please check the manual and ASUS support website for predefined solutions before contacting the customer service e f the Product is designed with TPM Trusted Platform Module function keep the embedded security chip pre boot password in a safe place Note Due to the design of TPM it is not possible for ASUS to reset the embedded security chip pre boot password If the password is lost the Product can only be repaired by replacing the entire motherboard When contacting ASUS Customer Service e Before contacting ASUS technical support ensure that You have the Product in front of You and that it is turned on if feasi
3. stated in the Service Charge List You must pay the invoice within 4 weeks of the date of issue of the invoice The repair will only be completed after the invoice is settled To the extent permitted by the applicable law ASUS may charge You a diagnostic fee including transportation costs if any of up to US 100 or the equivalent in local currency if Your service request is OOW and you refuse the repair offer or if Your Product does not require service 8 Abandoned Property After Your Product has been repaired or if You do not agree to the repair offer ASUS will offer Your Product for return via the agreed RMA method If You do not pick up Your Product or if delivery is not possible at the address provided by You ASUS will store Your Product for a period of 60 days After this period ASUS will send You a notice at the address You provided when requesting the service If You continue to fail to pick up the Product ASUS reserves the right to claim damages from you including the cost of storage to dispose the product in accordance with the applicable laws and regulations and any statutory right of lien for unpaid charges 9 International Warranty and Support ASUS provides warranty service for ASUS Motherboards purchased in the European Union Norway and Switzerland ASUS contact details This warranty is provided by ASUSTeK Computer Inc No 15 Li Te Road Peitou Taipei 112 Taiwan Phone 886 2 2894 3447
4. IN SEARCH OF INCREDIBLE MOTHERBOARD WARRANTY CARD FOR SELECTED EUROPEAN COUNTRIES Toy Dearest Customer Thank you for purchasing an ASUS product 1 Register online now and enjoy total warranty services as an ASUS VIP member 2 Receive these VIP services and privileges automatically e The latest ASUS product news promotional activities and other benefits e Software firmware upgrade notices e To be eligible for Pick Up and Return PUR Service in selected European countries sign up for an ASUS VIP membership and upload your purchase invoice within 1 month from purchase date at http www asus com support NOTE For more inquiries and details regarding guarantee and warranty matters please visit the official ASUS VIP website at http vip asus com Global Site http www asus com VIP Registration http vip asus com PUR Service https eu rma asus com MB ASUS Warranty Information Form IMPORTANT Please keep this card for future reference ASUS reserves the right to request this document before accepting repair requests Mr Mrs Miss Telephone Number Address E mail Address Purchase Date DD MM YY Dealer s Name Dealer s Telephone Number Dealer s Address Serial Number This ASUS manufacturer warranty the Warranty is granted by ASUSTeK Computer Inc Taiwan ASUS to You the purchaser of the newly manufactured motherboard this warranty card is
5. being delivered with the Product subject to the following terms and conditions Services under this Warranty will be rendered by ASUS accredited Service Agents and Repair Centers Warranty period of the Product This warranty could be from 36 months up to 60 months depending on motherboard model from the date the Product was first purchased by an end customer Date Of Purchase If proof of purchase cannot be provided the manufacture date of the Product will be considered as date of purchase For details on the Product s warranty period visit the Product s Support gt Warranty page on the ASUS website at http www asus com Statutory Guarantees This warranty is given independently of any statutory warranty that may apply in the country of purchase and does not affect or limit such statutory warranty in any manner whatsoever 1 General ASUS warrants the Product to be free from defects in workmanship and materials for the Warranty Period The Warranty does not cover bundled accessories which were delivered together with the Product If the Product fails during normal and proper use within the Warranty Period ASUS will repair or replace the defective parts of the Product or the Product itself with new or reconditioned parts or products that are functionally equivalent or superior to those originally supplied This Warranty applies only if the Product was newly manufactured on the date of purchase Please keep the original
6. ble Please also be ready to provide the Product s serial number the model name and proof of purchase e You can go to http support asus com for advice or visit https eu rma asus com MB to proceed RMA and get information about Pick up amp Return PUR service participating models and countries e Please try to eliminate software related issue If possible update motherboard BIOS or reinstall OS of the device motherboard is installed in Updating the BIOS is potentially risky Hence ASUS strongly recommends that you carefully read the BIOS chapter in the Product s user manual before updating the BIOS ASUS provides BIOS update service and you may be charged for this service e Disconnect all devices and peripherals that may be defective e Ifthe problem is not solved you will have to return the Product to an ASUS Repair Center this process is called RMA ASUS will issue a RMA number for Your Product Please record Your RMA Number for service case tracking purposes e Describe the problem clearly and completely on the RMA request form e Enclose a copy of this completed warranty card and a copy of Your sales invoice receipt detailing the purchase of Your Product Please note ASUS reserves the right to request the original documents If You do not provide the requested documents for warranty validation then the manufacture date of the Product as recorded by ASUS will be deemed to be the date of purchase e Pack the P
7. e to the Product caused by contamination with hazardous substances diseases vermin or radiation I Fraud theft unexplained disappearance or willful act m In usability or damage to the Product caused by installing and using the Unlock Device App which is a utility that will unlock your Product s boot loader but will render the Product s warranty null and void Except as provided in this warranty and to the maximum extent permitted by law ASUS is not responsible for direct special incidental or consequential damages resulting from any breach of warranty or condition or under any other legal theory including but not limited to loss of use loss of revenue loss of actual or anticipated profits including loss of profits on contracts loss of the use of money loss of anticipated savings loss of business loss of opportunity loss of goodwill loss of reputation costs of replacement components during the repair period loss of damage to or corruption of data or any indirect or consequential loss or damage whatsoever caused including the replacement of equipment and property any costs of recovering or reproducing any data stored on or used with the Product The foregoing limitation shall not apply to death or personal injury claims or any statutory liability for intentional and gross negligent acts and or omissions by ASUS Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages to the exte
8. nd such jurisdiction is governing this Warranty the above limitations do not apply to You 6 Privacy You agree and understand that it is necessary for ASUS to collect transfer and process personal data in order to facilitate the requested service and that for this purpose Your data may be transferred to and processed in any country where ASUS or its affiliated companies maintains offices which include countries outside of the European Union the mandatory laws of which do not guarantee a data protection level equivalent to the laws of EU member states However ASUS will use and protect Your personal data at any time and in any country subject to the ASUS Privacy Policy Please access and read the ASUS Privacy Policy at http www asus com Terms_of_Use_Notice_Privacy_Policy Privacy_Policy 7 Out of Warranty cases Returning the Product to the ASUS Repair Center during the warranty period does not automatically mean that it will be repaired free of charge Upon receiving Your Product ASUS reserves the right to check the validity of Your Warranty and Your request for Warranty service If the Warranty Period on or if any of the exclusions in clause 5 apply Your request will be deemed out of warranty 113 w If Your service request is OOW a Service Charge List with an offer for repair will be provided to You which you may accept or reject If You accept the repair we will invoice You for the repair labor spare parts and other costs
9. omprehensive services with reasonable price what are amp Message Center you waiting for 4 Fill in the necessary purchase details then click Upload picture Home gt ASUS Account ASUS Account my Account My Profile Change Password Motherboard LGA201 1 Change Account Product Series LGA2011 Friends Settings Product Name RAMPAGE IV BLACK EDITION AC4 Series Number XXXXXXXXXXXX Messages Settings Subscribe Personal my Support My Product For your own rights and benefits please update the correct information of your product within 5 days from the date you registered Product Registration Service Package Activation Technical Inquiry Activate Service Package Technical Inbox Contact Us Purchase Date Reseller Address 2014 02 25 Y f Message Center Reseller Name Reseller Phone Number ASUS Dealer Y Y DELETE THIS PRODUCT Upload picture 5 Locate your scanned purchase invoice then click Upload Upload picture Choose file jpg file less than 3MB Open LI p load 1 6 If you need servicing visit https eu rma asus com MB to claim Pick Up and Return PUR Service NOTE This website https eu rma asus com MB only provides B2C business to customer service and does not have technical support hotline service 5 Exclusions from this limited Warranty Service ASUS does not warrant uninterrupted or error free operation of this Product The warranty only
10. roduct in a safe and stable packaging The original packaging may be useful for this purpose In any case the packaging should meet the following requirements e Use a rigid box with flaps intact e Remove any labels hazardous materials indicators and other previous shipment markings on the box that are no longer applicable e Wrap all items separately e Use adequate cushioning material e Use strong tape designed for shipping e Do not use string or paper over wrap e Use a single address label that has clear complete delivery and return information e Place a duplicate address label inside the package e Please do not send in anything but the Product itself unless specifically requested by ASUS Please remove any accessories from the Product ASUS shall have no liability for the loss damage or destruction of accessories unless they are caused by willful or gross negligent acts by ASUS e If the Product is not packaged properly ASUS will not be held liable for any damage that occurred during transit e If the Product is designed with TPM Trusted Platform Module function provide the embedded security chip pre boot password 3 RMA methods If RMA is necessary you have to deliver your product to the ASUS Repair Center ASUS may in its sole discretion simplify the service procedure by offering you to deliver the Product to the retail shop where you bought it or through a pick up and delivery service 4 Apply Pick Up and Ret
11. urn PUR Service You have to become an ASUS VIP member and register your TUF or ROG motherboard within one 1 month from purchase date to be eligible for PUR service How to register your product 1 Sign up for an ASUS membership at http www asus com support 2 After you have signed up register your TUF or ROG motherboard at https account asus com product reg aspx lang en us 3 After registering your product successfully click Products Commercial Home gt ASUS Account ASUS Account my Account My Profile Registered Products Senice package has been activated Other Support Change Password Change Account The Products You Have Registered Are Friends Settings Messages Settings RAMPAGE IV BLACK Motherboard XXXXXXXXXXXX Subscribe EDITION AC4 LGA2011 my Support My Product Product Registration Senos Package ALI go Our sincerest gratitude for ASUS users Technical Inquiry 27 In order to thank users for their continuous support of ASUS products and services ASUS Na WebStorage will be offering discount for ASUS product users when buying Cloud service for the Technical itor first time Simply go to ASUS WebStorage Store and enter your ASUS product serial number Contact Us then enjoy the 30 OFF The Pay Users will have their account upload limit increased at least to 1GB and download limit for file sharing up to 10GB as well as having priority in customer service tech support but also OTP verification C
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