Using your telephone - Alcatel
Contents
1. 43 Call duration restriction cesso osis hk rae Re eR RA EY RET PR ERE p 26 Programming your telephone lese E E p 27 8 1 Initializing your voicemailbox oss ees erbe metet EE NA UNT PUEDES E anes p 27 8 2 Customizing your voice greeting sse rer eser erae ac mee ebat ont p 27 83 Modifying your personal Code 3e cia o oes dob e beds s tiec e b So eee d p 27 8 4 Configuring the telephone ringer c sseecce ERR see ee ee du SE ie Eres p 27 8 5 Adjusting screem brightnes 3 0 443404285 08 m ssar Macke OR E a La e Ros EREE RE p 28 8 6 Selecting the welcome page i is eceesoebesees eh eant Inr co tor dne E co Foe E p 28 8 Selecting lahguage cocsiscesoe intecis des ra ere QUY RP TER quoq p 28 8 8 Programming speed dialing speed dials keys sssssssesrerrsererrer renen rerna p 28 9 9 Eraseaprogramied key iacet carae reed med RR AO od EE p 29 8 10 Programming an appointment reminder 0 00 esse rens se eens p 29 8 11 Identifying the terminal you are ON pronio ret EEE AEREE III p 29 8 12 Broadcasting background music on your loudspeaker 2000 eee eeeee p 29 8 13 Lock F nlock your telephone zi corve eite es Ware bedeutete gna ihe d S p 29 8 14 Configuring the audio jack of your telephone 0 0 cece cece eens p 30 8 15 Activating deactivating forced headset mode 0 00 cee ee eee p 30 ACD Agent set Supervisor station 0c cece cece eec2. Tune Q e od a fox C pmen EA iac v End recording To pause recording Press to return to the Confirm Select the melody of your Confirm your default message choice 16 tunes choice Adjusting the ringer volume Level lay Eee Select the level of Confirm your your choice 12 levels choice 27 Programming your telephone Activate deactivate silent mode J amp e Selecting the welcome page Silent On 1 OF e tC This feature is used to choose the page displayed by default on the telephone To activate To deactivate confirm your ici I Custo Option Homepage choice Activate disable meeting mode progressive ringing Progress On OFF A v T om y To activate Todeactivate confirm your Select the Confirm your choice default page choice Activate deactivate discreet ring mode E 87 Selecting language Beeps On 1 OFF JE a o Su EEE To activate To deactivate confirm your m ES Custo Option SJ C choice j menu l Adjust ringer volume while a call arrives Reach the Menu page naoa o f JA rui e E v is calling Select the default Confirm your Your telephone Adjusting the ringer page choice rings volume 8 5 _ Adjusting screen brightness ED amp s Programming speed dialing speed dials keys Main page f nen WaN Custo Set Cntrst EC e a Name PE menu E ol ies ras Access the Main Press a call key on the En
3. The music stops when a call is made or received and starts again when you hang up If you are on call the display flashes and an audio tone is generated After unanswered calls a temporary request is cancelled but a permanent request remains in memory If your calls are forwarded to another terminal the forwarding is not applied to the I 8 13 Lock unlock your telephone reminder call ox Lock your telephone is locked unlocked Reach the Depending the displayed Menu page informations enter your password or confirm 29 Programming your telephone 8 14 Configuring the audio jack of your telephone im By default the audio jack of your telephone can be used to connect a headset handsfree kit or loudspeaker noon ox 1 Custo Set Jack Ez ap a a LIT reach the Menu page Headset Handsfree StSpeaker os a _ o Ea aS SS 8 15 Activating deactivating forced headset mode Forced headset mode must be activated as soon as a headset is installed instead of the receiver pene pe Custo Set Headst menu a m Reach the Menu page On OFF Activating deactivating forced headset mode 30 9 ACD Agent set Supervisor station E Agent set A call centre solution allows optimum distribution of calls to agents according to their availability and skills 92 Open an agent session login Agent set noos 00 tf 2 Select t
4. be used If necessary refer to chapter Modifying your personal code m When the conference master on hooks all the communications will be cut off 16 E 4 2 Join a Meet me conference Once set up by the conference master the participants can join the Meet me conference 5 participants maximum v from the outside dial the Meet me conference joining call number Liftthe receiver enter the joining code see Making a for the Meet me call conference You are in conference mode enter the conference access code Joining code this code is defined by the administrator during system configuration Call number for joining the Meet me conference this call number allows the participants to join a conference from an external set This number must have been defined previously by the system administrator An audible beep sounds when a participant joins the conference 2 audible beeps sound when a participant leaves the conference You cannot join a conference if the maximum allowed number of participants Is already reached A es e conference has not yet been set up by the conference master you are put on 7 until the conference is initiated 5 minutes maximum f you cannot directly reach the conference you have to call first an internal user or a automatic operator This one dials the call number for joining the Meet me conference and then transfers your call 10 seconds S S S 5 Shari
5. m m OO First message in list Select the Enter the no of Confirm your DS 27 message to be the message to be choice sent sent 01 to 27 Lana Change language of Confirm your message choice forward on busy number receiving programmed key forwarding 23 Keeping in touch Personal message Create Create a temporary personal message alphabetic keypad Confirm your choice The 27 standard messages are shown below Call me back 15 Meetingon 2 Call me back tomorrow 16 Meetingpon at 3 Call me back at 17 Out for a while 4 Calback 9 18 Absent for the rest of the day 5 Call the attendant I9 Absent back at 6 Call the assistant 20 Absent back on at 7 Il will call back at 21 On vacation back on 8 Use paging 22 External meeting 9 Please retrieve your fax 23 External meeting back on 10 Please retrieve your mail 24 lam in room nr II Please cancel your forwarding 25 In a meeting do not disturb I2 Visitors are waiting 26 Atlunch 13 You are expected at reception 27 Indisposed 14 Meeting at Messages to be completed using numeric keypad 24 The light indicates that messages have been received onom ReadTxt QN Number of messages received Reade Displays the rest of the message and the date and time it was left O Next
6. ncoa Hold Paul in conversation You are on a call Your call is placed on hold with the destination number During a call Recover the call on hold from any telephone Protection against Barge in intrusion ngoa cr be d Rer acy 2 P Paul in conversation key associated with Communication Enter the number y the incoming call rotection desired g icon programmed key 3 8 Par king a call v m Protection is cancelled when you hang up You can park a call and retrieve it on another extension ngoa r f Park 3 10 Store a number i Paul LU in conversation You are on a call with the naoa During a call to save the number onto a call key T Paul in conversation Q I Rep You are on a call with the destination number Number of pm e telephone from which call was parked destination number To recover the parked call PickUp RetPrk 9 up eS Press a call key on Enter the name of Confirm the Main page your party arked call is not recovered within a preset time 1 min 30 by default it is either If the transferred to the attendant or it rings back the extension that parked the call depending on system configuration z E 3 11 Adjust audio volume During a call to adjust the volume level of the loudspeaker or receiver nanoa 39 Barge in Intrusion into an internal call e o Paul in conversation Your
7. or a message will be displayed on the screen 20 seconds before the end of the communication is displayed on the screen Pressing the i key UAE the name or number of the caller on the screen If the number is displayed by default prsna the i key displays the name If the name is displayed by default pressing the i key displays the number Q Depending on how the system is configured the name or number of the caller If the internal or outside number does not reply Forced mCallback Text O BE o o s E j Request callback to a Send a written Go to next screen busy terminal message Broadcast a message on the loudspeaker of the free terminal 22 Answering a call naon a i gt aul is calling Lift the Handsfree Press the key next to the receiver incoming call icon is displayed on the screen Pressing the i key ud the name or number of the caller on the screen If the number is displayed by default pressing the i A437 CHE the name If the name is displayed by default pressing the i key displays e number Depending on how the system is configured the name or number of the caller 23 Using the telephone in Hands free mode Terminal idle you are in handsfree P od mode P K Press and Terminate release your call Call in progress noao8 d LM P 424 Paul q in conversation You are on a call Press and release wit
8. party s line is busy If the number is not protected and if authorized you can intrude into the call You are ona call Adjust audio volume with the wBreIn wBreIn a pr ag destination SS SS number Same key to exit Meet me conference The Meet me function is used to set up a conference with a maximum of 6 persons the master of the conference who has the rights for initiating the conference and the participants maximum of 5 who meet for the conference E 4 1 Initiate a Meet me conference In order for the participants to join the conference you must first decide on a meeting time for the conference and send them the access code When the system prompts you to enter a code or password you are allowed 3 attempts before the system rejects your request ve Liftthe receiver enter the Meet me from the outside dial enter your see Making a conference activation the Meet me telephone number call code conference activation internal call number the conference is set up Enter your enter the conference personal access code code Activation code this code is defined by the administrator during system configuration Call number for activating the Meet me conference this call number is used by the conference master when he wishes to initiate a conference from an external set This number must have been defined previously by the system administrator Password the default password cannot
9. programmed key Your party does not answer m Belonging to a group does not affect the handling of speed dials A specific telephone within a group can always be called by using its own number you are connected to the loudspeaker on your party s phone if he she has the handsfree feature 5 10 Sending a written message to an internal party SendTxt BE o Dial the Enter the first letters of number to be the last name called Predefined message nao Text Mail GoTo pais back O D sr First message in list Select the Enter the no of Confirm your 27 message to be the message to be choice sent sent 01 to 27 1 Lans C Change language of Confirm your message choice Personal message Newnsa o a Create a temporary Confirm your personal message choice alphabetic keypad The 27 standard messages are shown below I Call me back 15 Meetingon 2 Call me back tomorrow 16 Meetingon at 3 Call me back at 17 Out for a while 4 Calback 9 18 Absent for the rest of the day 5 Call the attendant I9 Absent back at 6 Call the assistant 20 Absent back on at 7 I will call back at 2 On vacation backon 8 Use paging 22 External meeting 9 Please retrieve your fax 23 External meeting back on 10 Please retrieve your mail 24 Iam in room nr __ Please cancel your forwarding 25 in a meeting do not disturb I2 Vi
10. Alcatel Lucent OmniP CX Office Alcatel Lucent IP Touch 4028 Phone Alcatel Lucent 4029 Digital Phone User manual D Introduction E How to use this guide Thank you for choosing a telephone from the IP Touch 4028 Phone 4029 Digital Phone range manufactured by Alcatel Lucent Your IP Touch 4028 Phone IP 4029 Digital Phone digital terminal has a new ergonomic layout for more effective Actions Keypad communication Lift the receiver es Numeric keypad A large graphic screen in conjunction with various keys and the navigator allows you to make calls configure and program your telephone 4 Hang up 88 Alphabetic keypad a receiver that is pleasant to use it fits nicely in the hand with a flexible grip section Specific key on numeric keypad communication is even more convenient using the audio keys loudspeaker handsfree the convenient alphabetic keypad to call your parties by name Navigator Move the navigation key up down to the left or to the right 2 To go back one level press and release or to return to the welcome page press and hold I4 during a call can be used to access the different pages Menu Main etc and to return to the g Pag telephone screens Display and display keys Audio keys SIL Tem Partial view of displa Speaker pray Handsfree SEED Display key e Adjustment reduce o Adjustment increase Programmable keys and icons Other fixed keys Line key 4 Hold and Trans
11. Hold the call is placed on hold Transfer Transfer the call to another number Description of the screens P 11 Welcome screens Scroll bar shows the position on a page Menu page Main page Info page Time and status icon Tue l6 jan 2004 OD 14 29 Date YG mmo Y 4 HIN E Call forwarding icon Menu Main Info I 2 Stationary no forwarding activa ted Rotating forwarding activated Lock blue immediate forwarding orange forwarding if busy or absent Settings Appointment Displays the content of the page HA selected Menu page contains all features and applications accessible via the keys associated with the words on the screen From this page it is possible to adjust the ringer volume and screen brightness program the time of an appointment lock the terminal define the default page displayed configure voice mail and access telephone features such as calling back one of the last numbers or intercepting calls Lun 16 jan 2004 amp amp 14 29 Menu f Main Y Info gt uy Settings Lock Appointment Main page contains call line keys allowing supervision of calls and programmable call keys The up down navigator is used to access all the speed dial keys apart from those displayed by default Tue 16 jan 2004 A amp B 2 14 30 Menu f Main Info i Q Line Anne Pascal Info page contains information on the telephone and the status of its fe
12. Press to perform the destination key number to be the transfer number called Transfer between two outside calls may not be possible depending on system configuration 35 Transfer a call to the voice mailbox of an absent party During the call you want to transfer your party to the voice mailbox of another party TrF gt UMU ATA ngoa in conversation You are on a call Number of with the second party destination number Three way conference with internal and or external parties 3 6 conference During a call to establish a three way conference ConF ConF Code for Number of second Press to establish the Conference party three way conference feature Cancel conference and return to first correspondant if conference is active ConF S Hang up on all correspondant if conference is active B M After the conference to leave your two parties talking together ConF Transf Cancel the conference 37 Placing a call on hold HOLD Private hold During a call you may place the call on hold and recover it later on the same telephone nao nao6 Paul 7 in conversation You are on a call your call is placed on hold with the destination number Press Hold to recover the call on hold nova nBnom Paul 4 Paul on hold in conversation Common hold subject to programming To recover your call on any telephone in your system ngoa
13. Sharing ecrkpe eh ere ex wes duae e xe s VER e Ro is P 5 1 Receiving supervised call ringing sess seen eer rre mehrere REPE Stee a duane P 5 2 Answeringa night ora general Bellis 05 ics sce eee erroe ry e P 5 3 Manager assistant screening orc eper etre dn Ia ls ros orbe M HR es P 5 4 Individual picle p s 5 55 ota bare p vens e d tee S ext rupe ced doe ete Rar d P 5 5 Answering briefly in place of the attendant ssssesseseererrtrresrr ee P 5 6 Hunt groups iios qoe eR e de ot irae Figs EREE ge a scar dao Uil e b o QUARC P 5 7 Calling an internal party on his her pager sseesee eee ee ences P 5 8 JAnsweringa call Onyour pagen am echa e eoe deed eb oed rata vet c ie P 5 9 Calling a party on his her loudspeaker 0 0 00 0 00 I P 5 10 Sending a written message to an internal party 0 cece eee P 5 II Sending a copy ofa Voice message cess eee eee hh de eae ehem ena P 5 12 Sending a recorded message to a number a distribution list sels P 5 13 Broadcasting a message on the loudspeakers of a station group ssssrsssrserera P 5 14 Modify the automated attendant welcome message remotely 000005 P Keeping in touch cc ccc ccc cee ee cee e rete hh nnn p 21 6 1 Selecting calls to be forwarded oriit r 0 ccc cece I p 21 6 2 Diverting calls to another number immediate forwarding issus p 21 6 3 Forwarding your calls to your voice message s
14. ange codes are defined when the system is codes configured Contact the system administrator to obtain these Statuses Codes in service NI ithd e d withdrawn enter the feature code additional task to activate temporarily absent A melody is played activation accepted A buzzer type alarm sounds activation refused the the change of status has been carried set is probably not taken into account by the call out centre you should contact your administrator Change by function keys Alcatel Lucent IP Touch 4028 Phone 4029 Digital Phone and Alcatel Lucent IP Touch 4038 Phone 4039 Digital Phone 4068 Press the function key of the status to be activated Information relative to the selected status is displayed on the screen If a refusal message is displayed contact the system administrator J 9e Modifying your personal code Agent set A 1 Password ec Tm DO l New code 6 digits ACD Agent set Supervisor station 97 Integrating another group leaving a group Agent set E 9 10 Supervising group mailboxes Supervisor station Consulting the messages 12 55 When a message is left in a group mailbox the voice mail present indicator associated with the supervision key flashes NETT NER gt Groups ge MACD2 oO l follow the instructions of the voice Y i OAcD 3 Oacp4 guide T gacp 5 DO ACD 6 DACD7 D ACD8 Press the supervision ke
15. ard 6 d N n a eee denn EIE A n n a o N n a __Charaeter I Keybeard IL Character Keyboard o n a i 6 o n a n a i mde O n a o CE n a Y B D z n a ce n a n a N N u R n a c ae y f n a m O u R n a Ar Q u rd n a 2 0 O y y n a n a O y y n n a 2 2 n a n a S n a 2 3 U n a S n a H n a Uu A n a n a q n a U a n a n a M U n a T ih 2 f Y C n a t n a a e n a 1 n a A a n a t n a A F ja D n a U n a A a d n a n a A a a D n a n a A n a d n a n a n a ee n a E n a Y n a n a C e n a FA n a C e n a 3 n a i e n a Z n a E e L n a 2 n a AE e n a 7 n a E E i i L n a z n a i l i i n a Independently of the legal warranty that covers this appliance it is guaranteed for I year parts and labour counting from the date indicated on your invoice The invoice will be demanded if making a claim under the warranty The warranty does not however apply in the following cases in the event of use that does not comply with the instructions given in this user s manual faults or damage caused by natural wear damage resulting from a cause external to the appliance e g impact fall exposure to dampness etc noncompliant installation or mod
16. atures name telephone number number of messages activation of forwar feature appointment reminder etc Tue 16 jan 2004 14 30 N Menu Main Info Name Anne Number 77942 y Left right navigator 4 used to move from one page to another A Up down navigator used to scroll through the content of a page v Description of the screens 12 Call management screen Date Incoming call icon Time and status icon ue l6 jan 2004 A 8 OO 14 33 SIT Call in progress icon Call holding icon Incoming call presenta tion screen This screen is temporarily displayed when a call arrives and shows the name and or number of the Pop up display of caller features accessible while the call is ta king place Conference NOEB Pascal Each tab corresponds to a call the status of which is symbolized by its icon in progress held arrival of new call When a call is in progress use the left right navigator to look at held or incoming calls Use the up down navigator to display the features accessible These features transfer conference etc are di rectly related to the status of the call consulted For example the transfer feature will not be available between a call in progress or a held call and an incoming call gress to look up a number program an appointment reminder etc Calls can also be managed from the Main page While the call is in progress press the Back Ex
17. certain telephones Sharing 55 Answering briefly in place of the attendant val 57 Calling an internal party on his her pager KA Outside calls to the attendant will ring on your telephone and you can answer the call The number called does not answer and you know that the person called has a pager nao your telephone will ring at the Ls d ix adina in proaress Is displayed same time as the switchboard pau E Paging In prog pray is alerted Attendant Press the same Your party does Paging help key to cancel not answer programmed key programmed key Calls to the switchboard m Your party can answer from any telephone in the system calls to the switchboard will ring on your telephone amp le Attendant help 5 8 Answering a call on your pager KA programmed key n A call on your pager can be answered from any telephone within the system 5e Hunt groups KA your pager beeps am Hunt group call Certain numbers can form a hunt group and can be called by dialing the group number Answer paging Your group programmed key number ee i Calling a party on his her loudspeaker No of group to be called ES g a party P Temporary exit from your hunt group Return into your group Your internal party does not answer If authorized you can remotely activate your party s phone O naoa Qo 6 lt Forced i Paul H is alerted leave group your group number
18. d Callers will be able to contact you while you are moving around the company Selective forwarding programmed key A I 1 I d m E Do not disturb activated y e 6 10 Diverting all group calls BZ programmed key You can forward all your group calls to another internal number jan Do not disturb activated Group calls Number receiving forwarding forwarding programmed key 22 Keeping in touch E 1 Cancelling all forwardings EK 1 Do not disturb You can make your terminal temporarily unavailable for all calls Gancl 3 2 anc La Program another type of forwarding if desired f 9 ap t Do not disturb activated Cancel all forwarding LL programmed key DND programmed key Callers wishing to contact you will see the Do Not Disturb message displayed on their sets when they try to call 6 122 Cancelling a specific forwarding programmed key corresponding to type of forwarding group or selective 6 55 Leaving a recorded message for internal callers F 6 13 Diverting calls when your line is busy forward if busy You can leave a message on your terminal which will be displayed on the screen of the terminal calling you Callers can be forwarded to another telephone if you are already on the line 9 Texts LL nBuss ee ety 9 SB em forwarding is acknowledged Predafined message number receiving 0208 Text Mail forwarding AR EE 4 GoTo o 0 21
19. d help prevent potential negative consequences to the environment and human health which could otherwise be caused by inappropriate disposal of this product For further details about recycling this product please contact the supplier who sold you the product Operating conditions Operating temperature range 5 C 45 C Acoustic shock protection The acoustic level of the signal generated by the handset earpiece is less than 130 dBspl for a transient signal 123 dBspl for Australia and less than 18 dBspl rms for a continuous signal 120 dBA for Australia Directive 2003 10 EC specifying the risks inherent in noise at work The ring contributes towards overall daily noise at its maximum setting the level is 105 dBA at 60 cm from terminal To reduce the level the following is recommended reduce the setting 9 levels of 5 dB program a progressive ring Alcatel Lucent Alcatel Lucent and the Alcatel Lucent logo are trademarks of Alcatel Lucent All other trademarks are the property of their respective owners The information presented is subject to change without notice Alcatel Lucent assumes no responsibility for inaccuracies contained herein Copyright 2012 Alcatel Lucent All rights reserved MUI9005USAG O820eq02 1219
20. eee p 31 ANN uude p 31 9 2 Opern an agent session loglny ice eee ehe nop einen ie ca ex p 31 9 3 ACD application welcome scr ni isis sen mem rera backe mph herr e p 31 9 4 The four operating statuses of the agent set 00 ccc cece eee eee p 31 9 5 Changing the operating status of the set see mes ke ee ee een p 31 9 6 Modifying your personalicode i a ske saraaa ee as Ei VE REDE DA DI ERR en p 31 9 7 Integrating another group leaving a group eee III p 32 B Agent set cotes vto EU SEO Pet Pagar e qabant Ers E ANS olay ne et ERROR p 32 9 9 SUPERVISOR SCAGIOTE 25 ot eter tendo Goa heit vens oi dena e iiu n sic vara St p 32 9 10 Supervising group MailbOxess ois aie ed oet ee bre ERBEN nera rA UD stain ot p 32 Annex Writing accented or special characters with the phone keyboard Compliance Getting to know your telephone W LED Adjust the tilt of the screen Receiver e Flashing red alarm e Flashing green incoming call Alcatel Lucent Q Bove Beet Sm Grr Sw y Alcatel Lucent IP Touch 4028 Phone Socket for connecting headphones or a handsfree speaker unit Alphabetic keypad Audio keys END key to terminate a call Handsfree Speaker Key to make or answer a call without lifting the receiver iq e Lit in handsfree mode or headset mode short press e Flashing in speaker mode long press Intercom Mute key e D
21. ervice eese p 21 6 4 When you return review your recorded messages sssssesssesrsrrerer ers rena p 21 6 5 Activate deactivate the personal assistant ccce ene p 21 6 6 Personal assistant reaching you with one number only sssseseeerrerrrr ere rr era p 22 64 Diverting calls to your pager sissserescenssinems erat nec Rn ber de is RO e Rond p 22 6 8 Forwarding your calls from the receiving terminal Follow me issus p 22 69 Applying a selective forwarding ss veecencv iie cerei eere debet pee Eqs p 22 6 10 Diverting all eFoup calls see ror enr ex e ex Hd Here out us Gh Sr eiat p 22 Gellll Cancelling allforwardings 5o pnto eni Io Rodeo doa eos p 23 6 12 Cancelling a specifi forwarding 3 oec eset terret Pec dr Reo ta us p 23 6 13 Diverting calls when your line is busy forward if busy ssssssesrrrerrr rer rer ara p 23 6 14 Doinot dis CUED haa a han ties eee Bin totes te xad d eee qoe Tad ween RE eso p 23 6 15 Leaving a recorded message for internal callers 0 000 rer er rerna p 23 6 16 Consulting written messages 44459 os ons ek exe tHe de end REIR EAT OR Eae C p 24 GP Message notification eod cer ee nex weno eek ke eh cr ed pe eR ie ER p 25 Managing your charges 0 cece cece cece ehh nn p 26 7 Charging your calls directly to business accounts eese p 26 7 2 Finding out the cost of an outside call made for an internal user from your terminal p 26
22. fer keys i Icon corresponding to key i Menu Info key Voice mail access key Other symbols used Means that the feature is accessible from the Menu page Main Means that the feature is accessible from the Main page Means that the feature is accessible from the Info page KA Means that the feature is subject to programming If necessary contact your installer These symbols may be supplemented by small icons or text Contents Getting to know your telephone leen P Description of the screens 1 cece ee eee een nnn P L Welcome SCRESMS xis ores eren ra EEA A E OAN ea P LZ Call management screen 4 coser ree her hr ert eye hela aud anii pul P 1 3 Application screens use electa ER Ete P DA DA nte bna RU lane P Using your telephone 1 2 cece cece cece e ete cece nn nnn P 2 4 Making meallen i E DHEERA REER IEE ER OEREN EERI EERE NERTH P 2 2 JAnswerlng aval 5 3 2p ton e pote eA DERA olin undue RI P 2 3 Using the telephone in Hands free mode s ssoseseererer rese reser rr rer rer res P 2 4 Activating the loudspeaker during a call receiver lifted lees P 2 5 Calling your party by name company directory sssssesserersererrr rr er era P 2 6 Make calls via your programmed call keys P 2 7 Calling from the common directory proso tit Kendra hn hh hh rh Rr hh P 2 8 Screening calls using the voice mailbox p Z9 Redial sieer osecate t Sd eer bra eel ipee RU VU Seen a
23. h the destination number During a call you can lift the receiver without terminating the call Using your telephone If name is not OK 24 Activating the loudspeaker during a call receiver lifted Speaker CREE m oh v of Q 0388 Ls R Extend search in Display the list of Select the desired the loudspeaker key flashes gt K lt list party names matching name Paul in conversation You are on a call Activate loudspeaker with the destination long press OQ Q number Erase last letter Show next Show previous entered name name o o q The key is no longer lit gt CE J Adjust vanme Dee J 26 Make calls via your programmed call keys Hain 9 levels loudspeaker long press TIME a Helen zd T press and release the loudspeaker key to switch to handsfree mode light steady v Access the Select the party you Call the selected party Main page want to call from the programmed call keys 25 Calling your party by name company directory 27 Calling from the common directory naotm Ss PE a name followed py a d aus Your terminal has access to a common directory of outside numbers corresponding telephone number an sequence number in list man Fi Oo irst letters of ty 4 eO your party s c name Directory If name is OK number OK make the call 28 Screening calls using the voice mailbox KA Em This service lets you screen incoming calls to your voice mailbo
24. he ACD application Depending the displayed informations enter your password or confirm Select the agent and validate ACD application welcome screen display 93 ACD application welcome screen Agent set name of the agent set status of the E A2 0 queues opm O41 n Onduty C Work T Abs Offduty Logout Groups Passwd e 01 means I call waiting Lucent IP Touch 4008 401 Alcatel Lucent IP Touch 4028 Phone 4029 Digital Phone Alcatel 8 Phone 4019 Digital Phone 31 J 94 _ The four operating statuses of the agent set An agent s availability is determined by the operating status of which there are 4 that the agent can change at any time These statuses are e In service the agent is ready to receive calls e Withdrawn the agent has withdrawn from the ACD application Additional task the agent is performing a task concerning a call and is not taking other calls e Temporarily absent the agent has taken a break and is not taking calls The agent can change the operating status directly by entering codes on all sets by pressing the function keys on the set Alcatel Lucent IP Touch 4028 Phone 4029 Digital Phone and Alcatel Lucent IP Touch 4038 Phone 4039 Digital Phone 4068 sets or using the Agent Assistant agent software on PC if available P 95 Changing the operating status of the set Agent set Changing using codes all sets The operating status ch
25. ifications or repairs carried out by people who are not approved by the manufacturer or retailer Warning never place your telephone in contact with water To clean your telephone you may however use a damp soft cloth Never use solvents trichlorethylene acetone etc which may damage the plastic parts of your telephone Never spray it with cleaning products To avoid accidentally damaging the set telephone line connector make sure you position the cord correctly in the compartment intended for this purpose The ear piece and microphone area of the handset may attract metallic objects that may be dangerous for the ear The wording is not contractual and may be subject to change Some functions of your telephone are controlled by a software key and the configuration of the unit Declaration of compliance We Alcatel Lucent Enterprise declare that the products covered by this user guide are compliant with the primary requirements of the Parliament and Council Directive 1999 5 CE A copy of the original of this declaration of compliance can be obtained from your installer Consumption in standby 3 5V Information relative to the environment X This symbol indicates that at the end of its life this product should be subject to special collection and disposal in member countries of the European Union as mmm well as in Norway and Switzerland By ensuring this product is disposed of correctly you will help to conserve natural resources an
26. ion menu nanom wem mail E _ Start message recording oao8 Voice mail Stop recording am Recording End recording Confirm Listen 4 Record m I Replay message Re record a message Confirm 5 133 Broadcasting a message on the loudspeakers of a station group A message not requiring an answer can be broadcast on the loudspeakers within your broadcast group a speak you have 20 seconds i s number of broadcast group The message will only be broadcast on terminals not in use and which have a loudspeaker 20 Keeping in touch 61 Selecting calls to be forwarded 6 amp 4 When you return review your recorded messages When a forwarding is applied you can select the types of call to be forwarded outside internal all The light indicates that messages have been received A naoa ExtLoc rms f Voice OO Display shows the number of new and old o OF 2 Oe ray sone esses C Select the type of Out Int call Type of call Personal code forwarded is displayed Consult Display shows name of sender with date 1 time and ranking of message Diu Diu Diu J ox Select message SSS Forward internal Forward outside calls Forward internal calls n Play Clear Call and outside calls _ _ J _ rt ESS gt _ EE Listen to message Erase message Call sender of message 6 2 _ Diverting calls to another number immediate forwarding Copy The number can be your ho
27. it key and display the Main page Calls in progress or waiting are displayed on the different line keys It is then possible to converse with the caller of your choice by pressing the key associated with him Oo v I lt Back Exit key used to switch from a telephone screen to an application screen For example can be used while a call is in pro 13 Application screen Date Application name Time and ue 04 May 2004 amp amp Q 14 35 statusicon reate new MEMO Application screen Events screen Application screen displays information relevant to programming or configuring the telephone Events screen displays events connected to the programming or configuration operations in progress confirmation rejection error etc Using your telephone 21 Making a call SO t DG Dial the Lift the Number number for receiver required your call or o nd O Handsfree Number Programmable line Dial by name required key naoa Paul e in conversation more information on the caller successive presses for name and number You are on a call with the destination number To make an external call dial the outside line access code 9 before dialing your party s number The digit 9 is the default code for an outside line m For the attendant dial 0 by default The duration of your external call may be limited in time ae the administrator In this case a beep sounds and
28. l the number for yo r call Line key for which The first call is placed on H icon is flashing hold Name of second party To access the Redial feature press and hold Call back on the last 10 number dialled short press Depending on how the system is configured the name or number of the caller 3 is displayed on the screen Pressing the i key displays the name or number of the caller on the screen If the number is displayed by default pressing the i ao Programmable line key H ee eye the name If the name is displayed by default pressing the i key displays To cancel your second call and recover the first re 1 i To return to your first caller and end the call in progress John Paul NDOQ in conversation in conversation L Key associated with the John a 1 in conversation a incoming call icon Key associated with the incoming call icon ie you make an error hang up your telephone will ring and you will recover your first 33 Swi itching between calls Bro ker call During a call a second call is put on hold To alternate between calls naot noon R a John Paul in conversation in conversation Key associated with Place your first party on the incoming call hold icon ti During a call 34 Transferring a call To transfer your call to another number naoa T E Paul 0023 You are on a call with Press Transfer Dial the
29. mber the last ten dialed Using your telephone 2 12 Sending DTMF signals Even if your system is not touchtone by default during a call you sometimes have to send DTMF signals to a voice server an automated attendant or a remotely consulted answering machine NDOA mDTIHF Paul in conversation You are on a call with To activate the destination number m The feature is automatically cancelled when you hang up 2 3 Mute so that your party cannot hear you You can hear your party but he she cannot hear you naotm P m Qo The key lights up gt i lt in conversation You are on a call Disable microphone with the destination number o The key is no longer lit gt Resume the call During a call 31 Making a second call during a call 32 Answering a second call during a call A second party is trying to call you noA 1030 7 men IT o E naBnom nBom Paul ore di in conversation Pac TM M You are on a call with The first call is placed in conversation is calling the destination on hold You are on a call Name or no of the caller more inf rmation on the number with the displayed for 3 seconds caller successive presses E for name and number destination number OD OO nao Answer displayed call Number of Name of goon second party second party Busen nd Johi Other methods for calling a second party in conversation Dia
30. me cell or mobile voice message or an internal extension attendant etc I 1 Immed gD 1 Redial Copy 9 U DO H Dial the 65 Activate deactivate the personal assistant Menu number to be called naoa oe i Settings PerSpD j B p ersp T i m Do not disturb activated C reach the Menu page na o You can make calls but only the destination number can call you as as Confirm 63 Forwarding your calls to your voice message service I I 9 a Ime Do not disturb activated Exo ON 21 Keeping in touch 66 Personal assistant reaching you with one number only Menu EK 6 8 Forwarding your calls from the receiving terminal Follow me B You wish to receive your calls in your present location use the Follow me feature elm pn Custo Assist Menu f meru y aan u on A 3 Follos Reach the Select type of mA 8 Menu page forwarding T Your extension b IntHum ExtNum Mobile xl E Dial number of a Dial an outside line Dial number of your cell or Do not disturb activated colleague or other key number PWT DECT individual Follow me Your extension programmed key number 1 Att Oper i eS Applying a selective forwarding KA Activate deactivate Confirm transfer to the attendant You can selectively forward calls according to the caller s identity 67 Diverting calls to your pager KA je Do not disturb activate
31. me screens Menu Info and to return to the call icon screens W Welcome screens NLDA 10 30 lt x perso Menu page contains all features and applications accessible via the keys associated with the words on the screen Jean Deuze Denis Laure Main page contains call line keys allowing supervision of calls and programmable call Paul Durand Pascal Mante keys Info page contains information on the telephone and the status of its features name telephone number number of messages activation of forwar feature appointment reminder etc b Wi Call display t Incoming call g Call in progress or outgoing call NZA 10 30 di 5 O790676707 0790676707 00 03 47 00 03 47 T 10 30 EN e Call on hold ngoe 10 30 9 O790676707 d hy cal amp 8 t If you get two calls at the same time you can switch from one call Left right navigator used to check calls to the other by pressing the display key associated with each call m Wi Feature keys and programmable keys Guide key used to obtain information on features of the menu page and to program key of the main page Pressing this key during a call displays the name or number of the caller Messaging key to access various mail services If the key flashes a new voice message or a new text message has been received Redial key To access the Redial feature 66o
32. message Previous message Clear Erase message 1 Call Call sender of message SendTat Sending a written message to an internal party I Rep Save the sender s number in your directory a Terminate consultation J 6 16 Consulting written messages displays the sender s message on the screen Keeping in touch EK 6 17 Message notification Em A message is left in your mailbox but you are not at your desk You can configure your telephone so that you receive notification of the message on another telephone E n Custo 1 Notif reach the Menu page Activate deactivate message notification ON OFF Change press consecutively to Confirm activate deactivate To pause recording Humber SO SS Enter the number Confirm desired Change the time slot the time slot during which notification is activated can be changed 3 change times Confirm Sched eo ar 25 Managing your charges You can charge the cost of your outside calls to business account numbers Oe u Ce OG project code enter the number programmed key password for this of the terminal to internal telephone receive the message Adding or changing a business code during a call __ Business account code during call programmed key 71 Charging your calls directly to business accounts KA Enter the party s number Finding out the cost of an outside call made for an internal user f
33. ng 51 Receiving supervised call ringing ES KA To receive special ringing for calls to another number Supervised call Press the same key to ringing programmed cancel key 52 Answering a night or a general bell KA When the attendant is absent outside calls to the attendant are indicated by a general bell To answer Ln n PickUp BenBel Reach the Menu page 53 Manager assistant screening KA System configuration allows manager assistant groups to be formed so that the manager s calls can be directed to one or more secretaries From the manager s or assistant s telephone La Press Screening key am Press the same key to cancel Incoming calls are screened by a designated person assistant etc Screening is indicated on the manager s telephone by the icon corresponding to the screening programmed key 54 Individual pick up KA You hear a telephone ringing in an office where no one can answer If authorized you can answer the call on your own telephone If the telephone ringing is in your own pick up group Group call pick up programmed key If the telephone ringing is not in your pick up group en 4 PickUp IndPic E ap dp reach the Menu Dial the number of page the ringing telephone set call pick up programmed key Dial the number of the ringing telephone The system can be configured to prevent call pick up on
34. our personal code then recor En JE a Light flashes your name following the voice guide f instructions Reach the Menu page m Your personal code is used to access your voice mailbox and to lock your telephone Old code New code Your password has 6 digits 6 digits 6 digits A weak personal code with 6 identical digits 000000 111111 etc or a simple sequence of 6 digits 012345 123456 etc will be rejected by the system After a system upgrade the password may still have only 4 digits For security P WP a reasons we recommend you use a password with 6 digits Contact your installer for As long as your voice mailbox has not been initialized the personal code is 151515 more information m 1 Your password has 6 digits 8 2 Customizing your voice greeting Menu A weak personal code with 6 identical digits 000000 111111 etc or a simple sequence of 6 digits 012345 123456 etc will be rejected by the system After a system upgrade the password may still have only 4 digits For security You can replace the greeting message by a personal message reasons we recommend you use a password with 6 digits Contact your installer for oz Custo MLBox Custom more information 84 Configuring the telephone ringer Reach the Menu page men I Custo Set Rinsing 1 Record pem Reach the EARS Menu page Ready to start recording Recording Choose the tune A Stop Pause DFault e
35. rom 7 2 our terminal 109 Paul in conversation During an internal call Programmed key Cost Total Recall Transf EE Outside Transfer call to your party number on hold called the call is placed on hold 26 When the internal party who has taken the call on hooks you are called back and can Read information concerning call cost duration number of units 1 Ok name of internal user and cost of a call 2 Print a charge ticket 3 Terminate consultation Print OK E 73 Call duration restriction The duration of your external call may be limited in time by the administrator In this case a beep sounds and or a message will be displayed on the screen 20 seconds before the end of the communication Call transfer during a call transfer the maximum duration of the call is reset to the value defined for the destination station of the transfer Three party conference during a three party conference communication is cut off when the maximum time allowed has expired Meet me conference there is no call duration restriction Parking the maximum duration time is not reset on parked call retrieval 8 Programming your telephone amp s Modifying your personal code im 8 1 Initializing your voice mailbox Your personal code is used to access your voice mailbox and to lock your telephone moe Custo Option I Passwd menu Ent I code th d oe gt nter y
36. sitors are waiting 26 Atlunch 13 You are expected at reception 27 Indisposed 14 Meeting at Messages to be completed using numeric keypad Sharing Unice 51 Sending a copy of a voice message e oo Display shows the number Consult of new and old messages Personal code Copy 4 Select message to copy by consecutive presses Send um p Send message To record a comment nagoa Voice mail Ready to record Start recording the comment Stop End recording Record a E Re record a comment Record OO og Dial the number to be a8 Dial by name called Record Record a comment naoa Voice mail recording Recording Listen Replay comment Send message Sharing 5 12 Sending a recorded message to a number a distribution list J 1 Modify the automated attendant welcome message remotely This feature enables a user with the appropriate rights to modify the automated attendant night or day time message 4 Uoice ScD Send e BS v DG oe oo DS DO Personal code Voice mail call Number of your Personal code A number voice mailbox SS Add jm follow the instructions of Dial party s Party s name or list Other parties if Confirm 5 the voice guide No or list No name 00 to 50 necessary 00 to 50 Access the Access the welcome personal messages options menu customizat
37. ter the name enu page page using the Main page navigator Screen Icon dp dli re i Number oo EC Oe increase or reduce the brightness of the screen or keys of the extension unit by pressing consecutively on the corresponding keys Enter the number 28 Programming your telephone To cancel your reminder request E 8 9 Erase a programmed key KEN iv En 1 RpPmnt Change Clear J ern da aa ap N C dim zs Reach the Select the type of m Main 1 Clear Menu page appointment g temporary or permanent Access the Main Select the key to page using the erase navigator Mg amp 1 ldentifying the terminal you are on EK 810 Programming an appointment reminder The number of your telephone is displayed on the Info page You can define the time of a temporary reminder one in 24 hours or a permanent reminder every day at the same time O Access the Info page using the navigator noes oa Appmnt Change a da Uppe E ea J amp 1 Broadcasting background music on your loudspeaker KA Select the type of Reach the Menu page appointment temporary or permanent You can broadcast background music on the loudspeaker of your telephone depending on configuration OO when telephone is not in use OG d background music is played Enter time of Confirm the Long press appointment appointment time Press the same key to cancel At the programmed time your telephone rings Long press
38. ud Soy PEE au MER RI p 2 10 Requesting automatic callback if internal number is busy p 2 11 Receiving intercom calls asd pe 2 12 Sending DTMF signals e eei catstane boe ome dude adatto eB IER E RNR PUN P 2 13 Mute so that your party cannot hear Y OM rris tari eka ke e ne P D ring a call 5 5 4 ox essere tein end ea y aw vex P Re Gaia xa Den P 3 1 Making a second call during a call z ss sasse se sees PURIS PER E ete Ses P 32 Answering a second call d ring a call s esere roge eR the RES Re wedi eons P 3 3 Switching between calls Broker call 0 ccc cece ere rr rer rr rr rr rr rst ns p 34 Transferring a call re EORR REA Seder Slider Datei eR RETE Gaede P 3 5 Transfer a call to the voice mailbox of an absent party sssssseserserrrr ere era P 3 6 Three way conference with internal and or external parties conference P 3 7 Placinga call omhold HOLD 2924 eoo end E tree desi oye EORR onse Mp M er P 3 8 Parking aceall ons rocas eeu Sese ete Peter PUR HB rmi Se d Inre P 3 9 Barge in Intrusion into an internal call sssssssesesesee reser rst ere ne P 3 10 Store amumbeF sedes ee st EIER En Sug ars Mai D UR Sara es meta aries Rea Ee P 3i Adjust audio vol mes csset pr qu nM elo sobre Rn t dorm Sn eU p P Meet me conference llle en nn nnn P 4 1 nitatea Meet m conference oe nanninta a ke er e her erm yere reple as P 42 Joina Meet me conference ilie 0500 ohh hh hh ht pra phan P
39. uring a call press this key so that your party cannot hear you QO e Terminal idle press this key so that you can automatically answer a call without lifting the receiver 2 To adjust the speaker or receiver volume up or down Extension unit An extension unit can be fitted to your telephone This provides additional keys which can be configured as feature keys line keys call keys etc To affix labels push the holding strip of the unit backwards to you and lift it Install the label under the keypad in the housing designed for and place the keypad back into position m Display and display keys Contains several lines and pages providing information on calls and the features accessible via the 10 keys associated with the words on the screen o0 Forward icon pressing the key next to this icon allows you to program or change the forward feature Q Receiver connected Appointment programmed B Silent mode enabled m Telephone locked E Display keys pressing a display key activates the feature shown associated with it on the screen 3 W Navigation OK key used to validate your choices and options while programming or configuring Left right navigator used to move from one page to another A Q Up down navigator used to scroll through the content of a page v O Back Exit key to return to previous menu short press or return to first screen long press during a call provides access to welco
40. x When your caller leaves his message you can choose to communicate with him Activating call screening Qo Voice mail filtering Enter your personal Same key to stop listening and programmed key code deactivate the screening Using your telephone When you receive a call VO hear the messageileft by od J 210 Requesting automatic callback if internal number is busy Paul your caller is screened ec Name or number of Handsfree to take TEGER LJ the caller the call Internal number is busy m SE callback request acknowledged CS E Cancelling callback request To stop listening m allback cancellation of callback request only acknowledged 2 9 Redial Lm Automatic callback is not available if the set of your party is free or if you are put on hold when the set is busy Redialing the last number dialed redial E E 2n Receiving intercom calls You can answer a call without lifting the receiver When you receive a call you are automatically connected in hands free mode Redial The identity of the caller is displayed on the screen key short nu To activate Terminal idle press Call back on the last 10 number dialled QO corresponding LED lights up c m T Redial When your caller hangs up intercom mode remains active Redial key Reach the Menu long press page To deactivate Terminal idle Q Call 4 SN SS QO The corresponding LED goes out Select the No from Call desired nu
41. y Press the key of the group I to 8 to integrate box empty and orpress the key of the group to leave box full m When a mailbox is reviewed by a supervisor the other supervisors cannot access it Supervision keys for group mailboxes and positioning on the sets 98 Agentset Close the agent session logout 12 55 LESSER 5 A A Logout nos ES HACD I HACD 2 Q 8B Kcu ACD 3 ACD4 LU Vv a ACD 5 ACD 6 wv ACD7 ACD 8 access the Main page E 9 9 Supervisor station A supervisor can review the messages left in the voice mailboxes of the call centre groups maximum 8 groups using the function keys on an Alcatel Lucent IP Touch 4028 Phone 4029 Digital Phone or Alcatel Lucent IP Touch 4038 Phone 4039 Digital Phone 4068 set A supervisor can also perform the agent function from the same set 32 Annex Character Keyboard Character Keyboard I Writing accented or special characters with the phone keyboard 7 a n a The following table describes all the accented or special characters that you can write from your keybo
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