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KX-VC500EX English

1. a 78 Setting the MIC POSHION L u u s AA A Au Aya a aaa aaa A Esaa kA 79 Making Remote Control Settings a 81 Performing a Network Test a 82 Performing Self Diagnosis L 83 Performing Remote Maintenance u 84 Making Administrator Menu Settings u u 84 Logging in to the Administrator Menu a 84 Making Language Settings L 85 Making Encryption S ttlflg S_ u ua aa sated cane sasueaccntacted panatsaneencutssectiaanesiaxtsdese 85 Making Software Update Settings u 86 Updating SoftWare u unu iinis iaeiae aaaea E aN Ea Eana keiita 87 Making Screen Standby Settings U 88 Making Administrator Password Settings u 88 Performing System Initialisation u 89 Activating Enhanced Features U 89 Making Local Site Settings U l U U u uu uuu u uuu 91 Registering a Local SING u u u un Rusu waaka usata qaqas stent dancs candteaxtceeasddaccddacse 91 Sele ting a Local Sileuu u ni ene ee Su AE auqa eee er errr 92 Editing Local Site Information
2. u a 93 Deleting Local Site Information u 94 DUO UID S L Sau E Tugas Saa Qantus 95 Inputting Letters and Numbers II U U u uu u 95 Mi c llane0us uuu Uu II u uas asas asas saa uaaaaasaqawasuwakawkwsasaqawawkunqus 103 Changing the Remote Control Batteries u u 103 Cleaning the Unit sssini anena ea aaen Eaa aeaaaee aaea 104 Additional Information 105 Troubleshooting III a aaa asss sss ssssssesassasaaaasaywawswanwakhawaahawswa aaia 105 Basic Operation u n naaasathiwstaasqalashikaataya aaa E EEOAE AA ENERSEN REEERE 105 PRUIGIO E A E E N 109 System Setting S sissoo iiaa ano iiaa DAETA Ena bi SiE ni 110 6 User Manual Table of Contents If These Messages Appear a r 111 MISCEIENCOUS 4 u u usnu yusa mu s as vend bovis Na Sau as 116 Specifications uuu u uuu aa Eiane aa aa NEE adian a EEEE 117 System Specifications U u uuu uu 117 MOM u uuu sua uauuiqasaassuaqa aap dgeedece E 118 User Manual 7 For Your Safety por veurSaty To prevent personal injury and or damage to property be sure to observe the following safety precautions General The following symbols classify and describe the Follow all warnings and instr
3. 16 Main Unit Froritu s u u USD aus Sahaya dus u asa aaia A EENAA E anedd 16 Main Unit Back es ca u as ede qu case steed aq ai a a aioe 17 Remote Control c cccccseeeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaeeaaaaeaaaaaaaaaaaaeaaesseeeeeseeeeeeeeeeeeeees 18 Boundary Microphone Optional Accessory 19 LED Patterns L uu U S a Tu cease eeceeceeeeeeeeeeeeeeeeeeeeeeeeeeeeseeeeeeeeeesaeseaaaeaaaaaaea 20 Screen Standby eresian san s uw asp G pa s EA EE aS pu ia sia iqu 20 Connecting the KX VG500_ LTS enasi anaana aaas aenean 22 Turning the Power On Off U U uuu 26 Screen Display iets ciacacinadainrcastunecauaubusutinavnudensedsncatxasuys Eaa iaren gh qa ua qd Su sess usss supa 27 Home Screen Idle Screen u u u u ua assassasas sasi knnen EEE nsee 27 Menu Screen Idle Screen U 28 Video Conference Call Screen r 29 Starting a Video Conference 31 Making a Video Conference Call U u uu uu 31 Calling Using Speed Dial 2 party Conference 3 party Conference 4 party Conference rsd datas ied riiseni aaa qhankaaaaaska ataqa qtusqash kakama ian A iiaea 31 Calling from the Contact List 2 party Conference 3 party Conference 4 party Biola clic geen ee rere eee ae m
4. Do not move Boundary Microphones after completing settings Otherwise the settings will not match the location of the Boundary Microphone Contacts and Settings Making Remote Control Settings You can specify a remote control ID from 1 2 or 3 for both the remote control and the KX VC500 The KX VC500 responds to signals from any remote control with the same remote control ID as itself If you do not specify an ID the KX VC500 responds to signals from all remote controls You can confirm the remote control ID for the KX VC500 on the Home screen Page 27 1 Press Menu The Menu screen is displayed 2 Use A W to select Settings and press Enter The system settings screen is displayed 3 Press P e The second page is displayed 4 Use A W to select Remote Ctrl ID and press Enter The remote control settings screen is displayed EBJ ERJ EEH save aa 5 Use A W to select the following items for input Remote ID enable Use 4 gt to select ON or OFF default When ON is selected you can set a specific remote control ID for the KX VC500 When OFF is selected the KX VC500 will respond to all remote controls Remote control ID Use 4 gt to select a remote control ID ID1 default ID2 ID3 for the KX VC500 Check ID mismatch Use 4 gt to select ON default or OFF User Manual 81 Contacts and Settings When ON
5. The encryption settings screen is displayed lt Admin User Encryption N FF B GR EGB save mya 3 Use A W to select the following items for input Access mode Use 4 gt to select Admin default or User When Admin is selected only the network administrator can change the encryption setting When User is selected any users can change the encryption setting Page 77 Page 92 Encryption Use 4 gt to select whether to enable encryption ON Encryption is enabled OFF default Encryption is disabled Note Ifthe Encryption setting does not match that of the other party in a video conference call the video conference call will not start This setting is available only when Admin is selected for Access mode When connecting to an MCU or non Panasonic video conference system set Encryption to OFF because encryption is not available Encryption must be disabled on both sides 4 Press G e A dialogue box to confirm the saving of settings is displayed 5 Use q P to select Yes and press Enter The admin menu screen is displayed 86 User Manual 6 Press Home The Home screen is displayed Making Software Update Settings Preparation settings for updating the software can be made here 1 Login to the administrator menu Page 84 The admin menu screen is displayed 2 Use A V to select Update Settings and pr
6. y Start End to Cancel Operation with the Main Unit 1 Press Start The video conference begins 1 r One Touch Connection Start End WWL GI Operation with the Remote Control 1 Press Start You can also answer the video VMORS FulSceen Layout conference call by pressing Enter The video conference begins L Camera q Main Note Ifyou do not answer a video conference call within approximately 60 seconds the call will be terminated automatically User Manual 41 Starting a Video Conference When Automatic Answer is Set When a video conference call is incoming the call will be automatically answered after one ring and transmission then begins 42 User Manual Changing the Screen Layout Changing the Screen Layout during a 2 party Video Conference Call You can choose from 3 different screen layouts when taking part in a 2 party video conference call 1 Press Layout The screen will cycle through the available layouts each time you press Layout Layout 1 The other party s image is displayed full screen Layout 2 The other party s image is displayed full screen and your own image is displayed in the upper right subscreen Layout 3 Your own image is displayed full screen Layout 1 Layout 2 sind hse ENS nos SSE LY J Whisper Mode OFF sind Ths Ste EB Other s
7. Notice If screen standby mode ends and no image is visible check to see if the display or video camera s power saving settings are enabled Check each device s manual for more information about its power saving settings You can change the length of time until the KX VC500 enters screen standby mode Page 88 The KX VC500 will not enter screen standby mode while displaying a computer s screen or a sub video camera s image even if the KX VC500 or remote control is not operated for a period of time When the KX VC500 or remote control is operated and screen standby mode ends the Home screen will be displayed If a button is pressed on the KX VC500 or remote control to end screen standby mode that button s operation is not performed in that case If screen standby mode begins while editing information in the contact list or other screen any unsaved changes will be lost User Manual Preparation lttakes about 7 seconds to return from screen standby mode The length of time may vary depending on the type of display you are using User Manual 21 Preparation 2 Connect the display Connecting the sasa sa m to the HDMI terminal on the KX VC500 back of the KX VC500 using an HDMI cable Q This section describes how to connect the main video Note camera display microphone LAN cable and power If your display is not compatible with HDMI use a component cable Page 25 Since sound signals are not
8. A B Site 2 C This Site 46 User Manual Changing the Screen Layout Note You can press B R or G to switch the screen layout to that button s pre assigned layout The layout displayed by each button depends on the screen layout currently in use t You cannot switch the screen layout to Layout 2 directly However you can switch to Layout 2 if you press Layout first Page 45 S s a Side by Side Layout 1 Site 1 2 Layout 3 Site 1 2 Layout 4 Site 1 Layout 5 Site 2 Layout 6 This Site Layout 7 Example When using Layout 3 BN site 1 GRE site 2 EGB This site B The screen layout will be switched to Layout 5 R The screen layout will be switched to Layout 6 G The screen layout will be switched to Layout 7 When using a secondary video source Page 55 Page 59 the screen layout cannot be changed User Manual 47 Changing the Screen Layout Changing the Screen Layout during a 4 party Video Conference Call You can choose from 6 different screen layouts when taking part in a 4 party This Site Site 1 Site 2 Site 3 video conference call 1 Press Layout The screen will cycle through the available layouts each time you press Layout 48 User Manual Layout 1 The images are displayed as follows Site 1 upper left Site 2 bottom middle Site 3 upper right Layout 2 The images are displayed as follows Site 1 upper
9. Noise reduction 53 O Optional Accessory 19 P Part Names and Usage 16 Ports Main Unit 17 Privacy 13 Protecting Information 13 R Registering the Registration Key Code 90 Remote Control setting 81 Remote Maintenance performing 84 Right of Publicity 13 s Screen Display 27 Screen Layout changing 2 party call 43 Screen Layout changing 3 party call 45 Screen Layout changing 4 party call 48 Screen Standby Mode 20 Screen Standby setting 88 Security 13 Self Diagnosis performing 83 Software Update setting 86 Sound setting 76 Specifications system 117 Sub Video Camera viewing 59 System Initialisation performing 89 T Tone Adjusting 54 Troubleshooting 105 Index U Unit Information viewing 65 78 Unit Name setting 75 V Volume adjusting 51 User Manual 119 Panasonic System Networks Co Ltd 1 62 4 chome Minoshima Hakata ku Fukuoka 812 8531 J apan Hagenauer Strasse 43 65203 Wiesbaden Germany For information of Compliance with EU relevant Regulatory Directives Contact Panasonic Testing Centre Panasonic Services Europe a Division of Panasonic Marketing Europe GmbH Winsbergring 15 22525 Hamburg Germany Panasonic Marketing Europe GmbH C For EU only Copyright This material is copyrighted by P anasonic System Networks Co Ltd and may be reproduced for internal use only All other reproduction in whole or in part is prohibited without the written conse
10. Only the party that pressed PC can perform this operation To return to displaying your computer s screen press PC While displaying your computer s screen you can switch to displaying the other party s image in Layout 1 by pressing B Page 43 Page 45 Page 48 However the other party cannot perform this operation and the other party cannot confirm if you are viewing your computer s screen or the other party s image When viewing the other party s image the screen layout is fixed to Layout 1 To return to displaying your computer s screen press B When connecting to an MCU or non Panasonic video conference system Even while displaying your computer s screen note that it is also possible for the other party to start sharing their computer s screen If a sub video camera is connected you can also switch to the sub video camera s image by pressing Camera Sub Page 59 To return to displaying your computer s screen press PC Note that it is also possible for the other party to start sharing their sub video camera s image While displaying your computer s screen you can switch to displaying the other party s image in Layout 1 by pressing B Page 43 To return to displaying your computer s screen press R Press Camera Main to return to showing the main video camera s image Note Only the party that pressed the PC button can perform this operation Displaying Other V
11. Tokyo MAC address y Ses ls IP Address 192 168 181 110 Subnet mask 255 255 255 0 Default Gateway 192 168 181 1 Max Bandwidth 9 0 Mbps Resolution send Encryption Software version 222 CE Frequency 50 Hz 5 Press Home The Home screen is displayed Setting the MIC Position You can specify where a Boundary Microphone is conceptually positioned relative to the display When sounds are transmitted to another party they are played in accordance with the specified positions which creates a stereo environment Setting the MIC Position automatically 1 Press Menu e The Menu screen is displayed 2 Use A V to select Settings and press Enter The system settings screen is displayed 3 Press gt The second page is displayed 4 Use A V to select MIC Setting and press Enter The auto settings screen is displayed Note Ifthe manual settings screen is displayed press B to return to the auto settings screen MIC 1 YW MIC 3 Auto set EBJ Manual ERI EGI Save aya 5 Press G e A dialogue box to confirm the saving of settings is displayed 6 Use 4 P to select Yes and press Enter The system settings screen is displayed Note Depending on how many Boundary Microphones are connected the output settings differ as follows 2ormore Boundary Microphones Monaural output 1 Boundary Microphone Stere
12. Use 4 P to select Yes and press Enter The admin menu screen is displayed Press Home The Home screen is displayed Updating Software 1 Login to the administrator menu Page 84 The admin menu screen is displayed 2 Use A W to select Software update and press Enter The software update screen is displayed Update Software Now Current Software version 1 00 Available Software version 285 E is RY 3 When Automatic Version Check is set to ON Page 87 The latest software version is displayed next to Available Software version Proceed to step 4 if there is an update available When Automatic Version Check is set to OFF Page 87 Use A W to select Software updates and press Enter The system checks for version updates The latest software version will be displayed next to Available Software version Proceed to step 4 if there is an update available Use A W to select Update Software Now and press Enter Adialogue box to confirm the updating of your software is displayed Note Please carefully read and confirm the cautions in the dialogue box before proceeding to the next step Use 4 P to select Yes and press Enter The update is automatically downloaded and installed To complete the update the system will automatically restart twice Before each restart a message will be displayed as detailed be
13. actions If you cannot specify a value for Encryption because the setting is unavailable contact your network administrator When connecting to an MCU or non Panasonic video conference system set Encryption to OFF because encryption is not available Encryption must be disabled on both sides Max Resolution Use q gt to select the maximum display resolution of the main video camera and sub video camera used during a video conference call Full HD Maximum resolution 1920 x 1080i This mode switches the display resolution according to the condition of the network HD Maximum resolution 1280 x 720p User Manual 77 Contacts and Settings 78 This mode switches the display resolution according to the condition of the network Auto default This mode selects either Full HD or HD according to the available bandwidth Note Selecting Auto or HD is recommended When Full HD is selected if the other party has a low bandwidth the display resolution may be lower than when HD or Auto is selected Ifthe field frequency is different between parties in a video conference call the maximum resolution will be HD even if you have specified Full HD e When making a 3 party video conference call the main video camera will be automatically set to HD even if you have specified Full HD When making a 4 party video conference call the main video ca
14. to select Yes and press Enter The system will automatically restart to reflect changes to system settings Note Ifthe registration key code you entered is invalid Failed Registration Key code authentication is displayed Repeat the procedure from step 5 If this message is displayed even when you have correctly input the registration key code that was issued contact your dealer Registration is possible only one registration key code can be registered at once e Activated features can also be checked on the unit information screen Page 65 Contacts and Settings Making Local Site Settings You can register up to 5 temporary local sites One KX VC500 can be used in multiple meeting rooms without the need to change certain basic network settings Registering a Local Site 1 Press Menu The Menu screen is displayed 2 Use A W to select Select local site and press Enter The select local site screen is displayed 3 Use A W to select Not Registered and press B The local site settings screen is displayed T T IP Address Subnet mask Default Gateway Max Bandwidth 9 0 Mbps Encryptior N OFF Max Resolution lt Full HD HD IB abc ERI al EGI Save Waj Clear 4 Use A V to select the following items for input Local site name Enter a name for the local site IP Address Enter an IP address Ifthe IP address contains 1 or 2 dig
15. 1 96 User Manual Inp ut Table 2 German For KX VC500EX only Letter Mode Extended Character 1 Extended Character 2 Western Europe Mode Eastern Europe Mode N p Button a EO nial Uppercase Lowercase Uppercase Lowercase P de P e preferred preferred preferred preferred oue oqe Mode Mode Mode Mode 1 1 1 1 1 1 1 1 AAAAAAA aaaadaae AAAABCC a abc Jasc A BCa b aabcAAB 2 EEBC a bc AA AA Caaaabc AAAABCC c2 C2 aaaaebcc AAAABC 2 G2 2 C2 DEEEEEF de fD DDEEEEF dde e fD DEF DEF def fDEF ss Soe ee 3 gene ae 2 de f3 EEEEEF3 dde e f3 DEEEEF3 f f GGHIIl ITII g hiliiriii f I Asul GHiIghi4 ghiGHl4 4 lg hi ititi GGHII IITi GHIIghi 4 ghifGHIl4 4 4 J JKLLLUtjkl jkl llUKL L xe J KLjkl5 jk KL5 5 J KLjkI5 jk KL5 inks PES MNNOOO mnfiod666 MNNNOO mn o 6mo MNOOmn mno MNO O000 G bg9eMNN mn o MNNNOO 006 06 mn o OOO000 6666 006 609 086 G E6 Fe P QRS6pq parsBPOR PQRSSmGp pqrs sP PARRRSS parfrsssP QRS rs87 S87 drssQ7 QRSSRK7 SO D E s TU tu v TTUUUUU ttu vT 8w oe oe 8 Vtu Q TUUUOUO Vttu v TUUUUOV v8 V8 8 8 my WXY Zwxy wxyzW XY WWXIJYY wWxijygz WXYYYZZ wxyyyzzzz 9 z9 Z9 9 Zwwxijyyz IWWXIJ YY ZZwxyyyz WXYYYZZ Z9 9
16. 3 DEEEEEF de fD DDEEEEF dde e fD e f 3 EF3 dee f3 EEEEEF3 dde e f3 DEEEEF3 N cull a PERE GGHIVNTTT g hin tim f f su GHlighii4 ghilGHIli4 4 g hii iiili GGHIl iTIi GHIIghi 4 ghi GHIl4 4 4 kel JKLKIS jkYKLS 5 JKUkIS jk KL5 JKLL jkI fjkiI JKLL Ift5 L L5 MNNOOO mnfi0d666 MN O mn o Gino MNOOOm mnoooMN 6 O000 G dgceMNN mn o IMNN O no 6 0006 mn oo OOO000 6666 006 60g 086 G E6 p PQRSpar pqrsPQR PORSSGp parsgap EORRRSS Pariisssr Tors s7 S7 qrss 7 QRSSR7 Spaqrffsss QRRRSSS 7 7 ww TUUUUUU tuuddddv TTUUOUO ttu vT Srv eee eed 8 Vtu Q TUUUOUU vtru d v TUUUUOV v8 V8 8 8 ay WXYZwxy wxyzWXxY o WWXIJYY wwxijy9z WXYYYZZ wxyyyzzzz 9 z9 Z9 Zwwxijyyz WWXIJYY ZZwxyyyz WXYYYZZ Z9 9 ZZ9 0 0 Space 0 Space 0 0 Space 0 Space 0 Space 0 Space 02 utat i ta jona uta stat stat lt gt lt gt lt gt lt gt lt gt lt gt lt gt _ amp amp amp AX amp S I _ amp S _ amp S _ amp H 1210 TEAR O G 71270 21270 AT F I IYF F F LEE OI User Manual 99 Input Table 5 Spanish For KX VC500EX only Letter Mode Extended Character 1 Extended Character 2 Western Europe Mode Eastern Europe Mod
17. 64 Displaying Unit Information 1 l U U uuu u 65 About Enhanced Features UU U u 67 Activating Enhanced Features J J U u u uuu 67 Overview of Activation IG YS cose fensecce cocsvadesheea deactceceinedcanteashescecearhStranhdnesbisactdbActcranbdsdacs 67 Enabling Connection to Non Panasonic Video Conference Systems 68 Enabling Connection to an MOU a 69 Contacts and Settings 71 Adding Contacts to the Contact List 1 u u uu 71 Registering a NeW Confa t_ u uu uqusunku wawa eee 71 Editing Contact Information a 72 Deleting a CAC as teas a l aaa aqa akta E AEE EEEE rE 72 Registering a Contact from the Call History a 73 Changing System Settings U u u uu 75 Setting the Unit Name J aa a aassassssassssssnasassssssssssssssssssass 75 Setting the Date and TIME cata cs oes assasssrassasasassa sassa a sasasaa Ei e aie 75 Making Network Settings a 75 Making Sound UNS ssns nE ENSE EEE Eanes 76 Making Connection Settings a 77 Display Unit Information
18. 8 Vtuuudud ITUUUUUU Vttudtiddv TUUUUUV v8 V8 8 8 as WWXIYY wwxijyyz WXYYYZZ wxyyyzzzz 9 aa ies 9 Zwwxijyyz WWXIYY ZZwxyyyz WXYYYZZ Z9 zzz9 ZZ9 0 0 Space 0 Space 0 0 Space 0 Space 0 Space 0 Space g ou m oum On rita ita lt gt lt gt lt gt lt gt lt gt lt gt lt gt _ _ amp amp amp AX amp S I _ amp S _ amp S _ amp H PE Oy ERCO ATPT 71270 12 70 oo Os HYF 1 LL CI I LEE OI User Manual 101 Input Switching the Input Mode Each time B or R is pressed the input mode will be switched in the following cycle B letter mode number mode extended character 1 mode extended character 2 mode R lowercase preferred mode uppercase preferred mode The current input mode is displayed in the guide area Example letter mode and lowercase preferred mode currently selected a lt p Home 7 Back Enter 2 swe owe Deleting an Input Character Press Y to delete an input character The character deleted depends on the position of the cursor If the cursor is to the right of the last character in the line the last character will be deleted Ifthe cursor is within a line of characters the character to the right of the cursor will be deleted Inserting Characters Use 4 gt to move the cursor to the position where you want to insert characters and then b
19. Ifyou enter Safe Mode during a video conference call the call will be disconnected Check sub camera setting lt Check camera gt Set sub camera operating frequency to nHz lt Safe mode gt If is pressed the system enters safe mode after restart Note The field frequency setting of the KX VC500 50 or 60 is represented by n Avideo camera with a different field frequency to the KX VC500 has been detected Use a video camera with the same field frequency as the KX VC500 Note If you enter Safe Mode during a video conference call the call will be disconnected Call failed due to software version mismatch Avideo conference call to a KX VC500 with an incompatible software version was attempted Check the software version of all parties Update the KX VC500 with the older software version so that the versions match Call FAILED Connection Enhancement feature must be activated before attempting to call to this site Aconnection is trying to be established with an MCU or non Panasonic video conference system even though the feature for connecting to MCUs or non Panasonic systems has not been activated By using an activation key KX VCS101 to activate the feature for connecting to MCUs and non Panasonic systems Page 89 you can connect to devices other than Panasonic HD Visual Communication Units For details about activation keys or about the types of MCUs and non Pa
20. Time 12 JUL 2010 14 21 OUT Sy stat J Duration 00 00 58 Local site name Site London Device type Panasonic KX VC500 J Press stort IP Address 192 168 181 111 to mata a cal Bandwidth 7 0 Mbps Call result Successful Start 5 A P G Home Back O im i oy mE GEM ocete mag ayy When not selecting a local site Page 92 Local site name will be blank The lowest bandwidth for the maximum bandwidth setting among all participating parties is displayed in Bandwidth If the video conference call was not established the maximum bandwidth will be blank Depending on the other party Device type may be blank 4 Press Start to start the call 5 When you want to end the call press End The Home screen is displayed 40 User Manual Starting a Video Conference Answering a Video Conference Call Depending on your setting you can either respond to a request to participate in a video conference call manually manual answer or automatically automatic answer Page 77 Note Make sure that peripheral devices e g display main video camera are turned on When Manual Answer is Set When a video conference call is incoming there will be an incoming call ring and a dialogue box is displayed When the caller is registered in the contact list the caller s Incoming Call group site is displayed When the caller is not registered the caller s IP address or SN stare host name is displayed
21. ZZ9 0 _ 0Space 0 Space 0 0 Space 0 Space 0 Space 0 Space e x lt gt lt gt lt gt lt gt lt gt lt gt lt gt _ amp amp V amp AX amp S _ amp S _ amp AX _ amp A er Oy PO 71 10 Os ERCO ERCO 12110 HIY I OIF F I eS Be User Manual 97 Input Table 3 French For KX VC500EX only Letter Mode Extended Character 1 Extended Character 2 Western Europe Mode Eastern Europe Mode Button 1 i aao Uppercase Lowercase Uppercase Lowercase pre ely va a preferred preferred preferred preferred Mode oce Mode Mode Mode Mode 1 1 1 1 1 1 1 1 era AAAAAAA aaaaa ade AAAABCC a abc Ja vai aadebccA 5 EBC a bc A Cadaabc AAAABCC aaa bc AAR BCC2 aaadabcc AAAEBC 62 62 2 C2 oer DEEEEEF de fD DE F de fD DDE E F dde e fD de f3 IEEEEEF3 de f3 EEEEEF3 dde e f3 DEEEEF3 Ia hii abisar B at G HI TTT g8hil iiiiii Aca Gl ghi jghitiGHII 4 igghitititt GGHINITiTTI GHlighii4 ghi GH1 4 4 4 J JKLLLEjKI jkl llUKL L kel J KLjkl5 jk KL5 5 JKLjkI5 jk KL5 irs PES MNNOOO mnfi0d666 MNNNOO mn o Gmo MNOOE mnodeM OOOGBE geMN mn o MNN
22. _ amp S _ amp AX _ amp N H AC ENR OO STAR OEREO ERE Ye ey Iy IF CI lU IF DL 100 User Manual Table 6 Dutch For KX VC500EX only Input Letter Mode Extended Character 1 Extended Character 2 Western Europe Mode Eastern Europe Mode Button Puasa ansa pees i pyres Uppercase Lowercase Uppercase Lowercase a de P e preferred preferred preferred preferred oue oqe Mode Mode Mode Mode 1 1 1 1 1 1 1 1 AAAAAAA a aa a ae AAAABCC a abc Jasc A BCa adabcAAA 2 EEBC a bc AA AA Ca abc AAAABCC abc2 BC2 bc AAAABC 2 C2 2 C2 per DEEEEFd de fDE DEEEEEF de fD DDEEEEF dde e fD ee f 3 EEEF3 dee e f3 EEEEEF3 dde e f3 DEEREF3 wu za y G HI TI gghiiitiii I Ags OMIMaNIT jghifiGHII 4 ig hiiiiT GHT GH1 ghi 4 ghi GHI A4 4 4 J JKLLLUtjkl jkl llUKL L xe J KLjkl5 jk KL5 5 J KLjkI5 jk KL5 irks PES MNNOOO mnfi00666 MNNNOO mn o 6mo MNOOOm mno MN 6 O000G 6 geMNN mn o MNNNOO nod66 0006 mn oo O0O0000 6666 6 66906 G E6 PQRRRSS parffsssP PQRSpqr pqrsPQR PQRSS amp p pqrssKRP 3 v Be ec a Tars s7 S7 7 drs 7 QRSSB7 SpqrffssSs QRRRSSS 7 7 ai fea ee TU tu v TTUUUOUO ttu vT TUUUVtu t TUU aioe ae et gee Srv v8 A ave
23. an MCU or non Panasonic video conference system the output sent to the other party will be monaural Layout examples the grey circle indicates the microphone s range Display n 4m Microphone User Manual 23 Preparation Display Microphone Microphone EEEE EEEE 4m Display Microphone Microphone 4m Microphone 4m 4m Microphone Microphone Display 4m 4m Microphone Microphone The range of each microphone the radius of the circle with a microphone at the centre varies according to the level of surrounding and the number of microphones being used Place microphones accordingly referring to 24 the following table User Manual approx approx approx 3m 2 2 m 1 2m approx approx approx 2 8m 1 5m im approx approx _ 2 3m 1 3m approx approx _ 2m 1 1 m Preparation Amplifier Active Speaker Connecting the Display with a Connection Component Cable This section describes how to connect an amplifier If your display does not have an HDMI terminal use a active speaker
24. as a multiple party contact and press B The contact list registration screen is displayed SS Speed Dial jio Multi Point N 2 sit EZ IP Address RBA abc ERI al Ge Save E Clear Use A WV to select the necessary items and input information Page 95 Note You cannot edit Multi Point or IP Address Press G Adialogue box to confirm the saving of settings is displayed Use 4 P to select Yes and press Enter The call history screen is displayed Press Home The Home screen is displayed User Manual Contacts and Settings Changing System Settings Note Ifa video conference call is received while data is being entered the data entry is interrupted and any unsaved data is lost Setting the Unit Name 1 Press Menu The Menu screen is displayed 2 Use A W to select Settings and press Enter The system settings screen is displayed 3 Use A W to select System Settings and press Enter The unit name setting screen is displayed CB abc ERI al IGJ Save Ye Clear 4 Enter a unit name up to 24 characters Page 95 5 Press G e Adialogue box to confirm the saving of settings is displayed 6 Use lt q gt to select Yes and press Enter The system settings screen is displayed 7 Press Home The Home screen is displayed Setting the Date and Time 1 Press Menu The Menu screen is
25. be changed User Manual Adjusting the Volume and Tone Adjusting the Volume You can adjust the volume during a video conference call 1 Press Volume The volume level bar is displayed at the bottom of the screen 2 Adjust the volume using Volume Pressing will increase the volume of the other party s voice Pressing will decrease the volume of the other party s voice 3 After about 3 seconds the volume level bar disappears Note Video Out On Off FullScreen Layout Video Source Tone Multicast Status Contact MIC Mute G Volume You can set the volume level of a video conference call before starting the call Page 76 After ending a video conference call the volume level returns to the volume level set before starting the call e You cannot adjust the display s volume User Manual 51 Adjusting the Volume and Tone Muting the Microphone During a video conference call you can mute the microphone so that your voice cannot be heard by the other party You will be able to hear the other party s voice but they will not be able to hear you Note You can set the microphone s to be mute at the start of a received video conference call Page 78 Muting the Microphone Operation with the Remote Control 1 Press MIC Mute e Anicon appears in the stat
26. control to select the displayed tab Page 34 4 Press Enter The contact list registration screen is displayed 4 Press G e Adialogue box to confirm the saving of settings is displayed 5 Use 4 P to select Yes and press Enter The contact list screen is displayed Note To continue entering another contact press B and repeat steps 3 5 6 Press Home The Home screen is displayed Editing Contact Information 1 Press Menu e The Menu screen is displayed 2 Use A W to select Contact List and press Enter The contact list screen is displayed 3 Use A W to select the contact you want to edit You can use lt q gt to select the displayed tab Page 34 You can use the numeric buttons of the remote control to select the displayed tab Page 34 72 User Manual 4 Press Enter The contact list details screen is displayed 5 Press G The contact list edit screen is displayed Board meeting 2 Speed Dial g IP Adee Site 1 London Site 2 New York EBI abc ERJ a EG save DY clear 6 Use A W to select the item you want to edit and make any changes Page 95 Note When editing a single party contact you cannot edit Multi Point When editing a multiple party contact you cannot edit Multi Point or IP Address 7 Press G e Adialogue box to confirm the saving of settings is displayed 8 Use q P to sel
27. dialogue box to confirm the start of remote maintenance is displayed 5 Use 4 P to select Yes and press Enter The remote maintenance screen is displayed 84 User Manual Making Administrator Menu Settings Note Ifa video conference call is received while data is being entered data entry is interrupted and any unsaved data is lost Logging in to the Administrator Menu 1 Press Menu The Menu screen is displayed 2 Use A V to select Settings and press Enter The system settings screen is displayed 3 Press p twice The third page is displayed 4 Use A V to select Admin login and press Enter The login screen is displayed SS 1 Login PZ Clear Use A W to select Password then enter the administrator password 4 10 digits Note Please enter the administrator password that was set during installation If you forget the administrator password please contact your dealer Contacts and Settings 6 Use A W to select Login and press Enter The admin menu screen is displayed Encryption ON Encryption Admin Menu Tokyo Language Setting naik ED Max Bandwidth 9 0 Mbps Update Settings Software update Making Language Settings 1 Login to the administrator menu Page 84 The admin menu screen is displayed 2 Use A W to select Language Setting and press Enter The language settings s
28. enter this information into the Key Management System and then issue you with the registration key code To Confirm the MPR ID 1 Login to the administrator menu Page 84 The admin menu screen is displayed User Manual 89 Contacts and Settings 2 Press gt 3 Use A W to select Enhancement and press The second page is displayed Enter The software enhancement screen is 3 Use A W to select Enhancement and press displayed Enter The software enhancement screen is stiles ue esse ee displayed Check the field MPR ID Activated Features None 1 Activated Features None EBI ERI EGI Add Features Ea Note 82 ERN BSI Add Features Ys Features that have already been activated are displayed in Activated Features as follows Connection Enhancement Connection To Register the Registration Key Code to MCUs and non Panasonic video Registering the registration key code you acquired conference systems is available activates the enhanced features None No features have been activated 1 Login to the administrator menu Page 84 4 Press G The admin menu screen is displayed The registration key code input screen is displayed 2 Press gt B GR EGI Register Ea Clear 5 Enter the 16 digit registration key code 90 User Manual Press G Adialogue box to confirm the saving of settings and system restart after saving is displayed Use 4 gt
29. is displayed for sites that Subnet mask 255 255 255 0 have not been registered Default Gateway 192 168 181 1 4 Press G Max Bandwidth 9 0 Mbps p A dialogue box to confirm the saving of settings Encryption m is displayed Max Resolution HD Auto p 5 Use 4 P to select Yes and press Enter The Home screen is displayed B abc ER al EGI Save E Clear Note When you select a local site the name entered 5 Use A v to select the item you want to edit and in Local site name is displayed instead of the then make any changes unit name in the unit information Ifyou turn the power off and then back on the 6 Press G local site is returned to the site set on the system Adialogue box to confirm the saving of settings settings screen is displayed To return to the site set on the system settings screen turn off the power and then turn it back 7 Use 4 gt to select Yes and press Enter on or use the following procedure The select local site screen is displayed 1 Repeat steps 1 2 2 Use A W to select the currently 8 Press Home selected local site The Home screen is displayed 3 Press Y A dialogue box to confirm whether you want to return to the site set on the system settings screen is displayed User Manual 93 Contacts and Settings Deleting Local Site Information 1 Press Menu The Menu screen is displayed Use A
30. left Site 2 lower left Site 3 upper right This Site lower right Layout 3 The image of Site 1 is displayed full screen Layout 4 The image of Site 2 is displayed full screen Layout 5 The image of Site 3 is displayed full screen Layout 6 Your own image is displayed full screen Changing the Screen Layout Layout 1 Layout 2 DY Whisper Mode OFF ijtondon BGE se Y J Whasper Mode OFF D A jii Jl Layout 5 Layout 4 D Paes Sid emote stes ENE AD Stes BGE nose Y j Whisper Mode OFF ENE Remote stes M AS Stes ES thes Ste Y Whaper Mode OFF C B A Site 1 B Site 2 C Site 3 D This site Image edges are trimmed and the image is centred Note You can press B R or G to switch the screen layout to that button s pre assigned layout The layout displayed by each button depends on the screen layout currently in use User Manual 49 Changing the Screen Layout 50 Remote sites Layout 1 All Sites Layout 2 Site 1 Layout 3 Site 2 Layout 4 Site 3 Layout 5 This Site Layout 6 Example When using Layout 3 o B The screen layout will be switched to Layout 1 R The screen layout will be switched to Layout 2 G The screen layout will be switched to Layout 6 e When using a secondary video source Page 55 Page 59 the screen layout cannot
31. packet loss to maintain a video conference call s image and sound quality This allows visual communication with stabilised communication quality even over an internet connection 2 User Manual Introduction Selectable Video Source By connecting your computer or video camera to the KX VC500 you can show your computer s screen or video camera image to video conference call participants Page 55 Page 59 Encrypted Communication Packets sent for video conference calls can be encrypted to prevent packet leaks tampering or eavesdropping Enhanced Features through the Use of Activation Keys By using an activation key sold separately you can enable connection to MCUSs multipoint control units and non Panasonic video conference systems Page 67 Features enabled through activation keys are available even after an initialisation Page 89 For details about the activation key contact your dealer Connection to non Panasonic Video Conference Systems You can connect to a non Panasonic video conference system and have a 2 party video conference call This feature must be enabled with an activation key Page 68 Page 89 For details about the types of non Panasonic video conference systems you can connect to contact your dealer Communication cannot be encrypted when you connect to a non Panasonic video conference system Instead connect over an intranet or via a VPN MCU Connection By connecting to an MCU mu
32. the microphone Use this device accordingly Privacy is generally said to be A legal guarantee and right not to have the details of one s personal life unreasonably publicised and the right to be able to control information about oneself In addition right of publicity is a right not to have a likeness of one s face or figure photographed and publicised without consent When the Automatic Answer feature is enabled transmission begins as soon as a video conference call is received The receiver of the video conference call will begin transmitting as soon as the video conference call is received at any time from any caller Please be aware when the Automatic Answer feature is enabled there is a risk that due to an unexpected automatically answered video conference call privacy rights may be violated or sensitive information may be transmitted to unauthorised parties User Manual 13 Precaution Precaution For users in the United Kingdom FOR YOUR SAFETY PLEASE READ THE FOLLOWING TEXT CAREFULLY This appliance is supplied with a moulded three pin mains plug for your safety and convenience A 5 amp fuse is fitted in this plug Should the fuse need to be replaced please ensure that the replacement fuse has a rating of 5 amps and that it is approved by ASTA or BSI to BS1362 Check for the ASTA mark D or the BSI mark Y on the body of the fuse If the plug contains a removable fuse cover you must ens
33. the first time the KX VC500 is installed e Be sure to keep the password safe 5 Press G A dialogue box to confirm the changing of settings is displayed 6 Use 4 P to select Yes and press Enter The admin menu screen is displayed 7 Press Home The Home screen is displayed Performing System Initialisation 1 Login to the administrator menu Page 84 The admin menu screen is displayed 2 Press P e The second page is displayed 3 Use A W to select System Initialize and press Enter A dialogue box to confirm the start of system initialisation is displayed Tokyo 192 168 181 110 Max Bandwidth 9 0 Mbps Encryption ON Initialize all settings and contact list m EEN Prev ERJ cei aya 4 Use 4 P to select Yes and press Enter The system will automatically restart to complete the system initialisation Note After initialisation all system settings previously made and information stored in the contact list and call history are cleared e Features activated due to software enhancement Page 89 are not cleared Activating Enhanced Features You can activate features by enhancing the KX VC500 s software To activate the feature you must obtain a registration key code from your dealer First provide your dealer with the activation key number and registration ID written on the activation key card and the unit s MPR ID The dealer will
34. the other party s image You can change the MCU s screen layout remotely using tone signals Page 70 User Manual Changing the Screen Layout Changing the Screen Layout during a 3 party Video Conference Call You can choose from 7 different screen layouts when taking part in a 3 party This Site Site 1 Site 2 video conference call 1 Press Layout The screen will cycle through the available layouts each time you press Layout Layout 1 Image of Site 1 on the left and image of Site 2 on the right Layout 2 The images are displayed as follows Site 1 upper left Site 2 upper right This Site bottom middle Layout 3 Image of Site 1 is displayed full screen and image of Site 2 is displayed in the upper right subscreen Layout 4 Image of Site 2 is displayed full screen and image of Site 1 is displayed in the upper left subscreen Layout 5 The image of Site 1 is displayed full screen Layout 6 The image of Site 2 is displayed full screen Layout 7 Your own image is displayed full screen User Manual 45 Changing the Screen Layout Layout 1 Layout 2 MNR Side by sde Y Whnper Mode OFF B Layout 3 GEIB sive by Side ENE site 1 2 RBM Gite 1 2 LX Whisper Mode OFF j GEE Side by site RIB site YQ GEE saeia BY Whisper Mode OFF B BE Ge 1 2 LY j Whisper Mode OFF A Site 1
35. to the index tab assigned to that button as shown below 34 User Manual Remote Control 1 2 3 4 Starting a Video Conference 4 Press Start to start the call 5 When you want to end the call press End The Home screen is displayed User Manual 35 Starting a Video Conference Calling by Entering an IP Address You can make a video conference call by entering the IP address of the party you want to call 1 Press Menu The Menu screen is displayed Video Out On Off Full Screen Layout 2 Select Manual Dial using A W and press 1 HAD eJ ws Enter 4 EN e 5 The input screen is displayed E y Start Enter destination IP address then press Start to make a call dD EN Mome Back D me J oy BBB Contact ist ER 2 points EG 3 points YS Clear Note You can press R or G to switch the screen to that button s pre assigned screen to enter the IP addresses of multiple parties The screen displayed by each button depends on the screen currently in use Display Input Screen 1 point Input screen 1 p 2 party Conference Input screen 2 2 points 3 party Conference Input screen 3 a poing 4 party Conference Example When using Input screen 1 R The screen will be switched to I
36. transmitted when using a component cable connect an amplifier active speaker Page 25 cord 3 Connect a microphone Boundary Microphone optional Connect the Boundary Microphone to the MIC jack on the back of the KX VC500 using the proprietary cable Use only the included cable Push and turn the connector of the proprietary cable until it clicks If the connector does not Click try reconnecting the cable with the top and bottom of the connector reversed To earthed gt AC outlet General purpose microphone Connect the microphone to the Audio In L R jack on the back of the KX VC500 using the stereo pin plug cable after amplifying the signal to line level using a device such as a microphone amplifier Connect the microphone correctly as follows Left channel L Right channel gt R Note LLALLA When connecting both the Boundary 4 444 4 Microphone and a general purpose microphone both microphones can be used To each device To a display simultaneously 4 Connect to the network Connect a router to the LAN jack on the back of the KX VC500 using a category 5 or greater LAN cable Notice Use only the included power cord Note Make sure to read the instruction manuals for Note all devices being connected Setthe hub router to Auto Negotiation 1 Connect the main video camera mode Connect the main video camera to the Main If the system is set to 100M Fu
37. which you changed the settings Answer Mode Use 4 gt to select how to answer video conference calls Manual default or Auto Page 41 Max Bandwidth Press Enter and use A W to select the maximum allowed bandwidth to be used 512 kbps 768 kbps 1 0 Mbps 1 2 Mbps 2 0 Mbps 3 0 Mbps 4 0 Mbps 5 0 Mbps 6 0 Mbps 7 0 Mbps 8 0 Mbps 9 0 Mbps default 10 0 Mbps Note The maximum bandwidth during a video conference call adjusts to that of the party that has set the lowest bandwidth for the maximum bandwidth setting among all participating parties You cannot select a value that is higher than the maximum bandwidth set by the dealer For details contact your dealer When you make a 3 party video conference call select a value of 1 0 Mbps or higher Otherwise the image quality and the sound quality cannot be guaranteed When you make a 4 party video conference call select a value of 2 0 Mbps or higher Otherwise the image quality and the sound quality cannot be guaranteed Encryption Use 4 gt to select whether to enable encryption ON Encryption is enabled OFF default Encryption is disabled Note Be careful when changing encryption settings because doing so may cause you to become unable to communicate with other parties Be aware that if encryption is disabled eavesdropping might be possible on networks that are not secured against such
38. with your hand or other object You are too far from a microphone Speak close to a microphone More than 5 Boundary Microphones are connected in cascade Connect no more than 4 Boundary Microphones at a time There may be a problem with your communication lines Contact your dealer The sound cuts out You are too far from a microphone Speak close to a microphone The microphone or KX VC500 is being moved during a video conference call Do not move the KX VC500 or the microphone during a video conference call The microphone is being obstructed During the video conference call do not block the microphone with your hand or other object There may be a problem with your communication lines Contact your dealer The sound volume is low or cannot be heard at all The KX VC500 s volume settings are too low Increase the volume level Page 51 Note You can set the volume level of a video conference call before starting the call Confirm the settings Page 76 The other party s microphone has been muted Have the other party unmute their microphone The display s volume settings are too low Increase the volume level of the display You hear audio feedback The microphone is too close to the display or to speakers Keep microphones at least 1 m away from any display or speaker The display s volume settings are too high Decrease the volume level of the display User Manual 10
39. 6 User Manual Specifications System Specifications Video Compression Method H 264 Compatible e 1920 x 1080i Resolutions e 1280 x 720p 704 x 480p Camera Input Resolution 1920 x 1080i PC Input Resolutions XGA SVGA VGA Audio Compression Method MPEG 4 AAC LD Frequency Range 20 kHz No of Channels 2 Bitrate 64 kbit s 96 kbit s per channel Sound Processing Function Stereo Echo Canceller Microphone Boundary Microphone KX VCA001 Option Pickup Range 2 m radius 360 coverage Cascade Up to 4 Boundary Microphones Connections Sound Pickup Stereo Monaural Method Transmission Call Control SIP Other AV QoS Call Control Encrypted Transmission AES External Video Inputs HDMI Camera x 2 RGB PC x 1 Switchable 3 inputs Interface Video Output HDMI x 1 RCA Component x 1 Audio Input Boundary Microphone port x 1 RCA Stereo x 1 Audio Output RCA Stereo x 1 Audio output to display is via HDMI Network RJ45 port x 1 Other Camera Control RS 232C Serial Port x 1 Maintenance RS 232C Serial Port x 1 Ming faa ect x height Approx 430 mm x approx 280 mm x approx 80 mm Weight Approx 4 kg Power Consumption Standby approx 30 W Maximum approx 32 W 1 Either output can be set through system settings Page 79 only monaural is available when connecting to MCUs and non Panasonic video conference systems User Manual 117 Ind
40. 81 111 lt gt New York 192 168 181 112 Home Back O ime 2 7 Not Registered ey m Ey BGE Eor YS Alphabetical order Video Out On Off FullScreen Layout a r Camera q Sub Main J Menu 4 With the dial keys enter a speed dial number 1 to 300 5 Press Start to start the call 6 When you want to end the call press End The Home screen is displayed User Manual 33 Starting a Video Conference Calling from the Contact List 2 party Conference 3 party Conference 4 party Conference 1 Press Menu The Menu screen is displayed 2 Select Contact List using A W and press Enter The contact list screen is displayed The entries are grouped in the index tabs and displayed in alphabetical order of Group Site Contact List gy ABC JKL MNO PORS Group Site IP Address Speed Dial 5 of 300 in use Board meeting 2 London 192 168 181 111 New York 192 168 181 112 Start YD 6 ANA lt 7 Hom Bac O Enter 7 7 qO BBN anew BB Delete EGB cant YS speed Dial order You can also open the contact list screen pressing Contact from the Home screen 3 Select the entry you want to call using A W You can switch the index tab back and forth using lt P Index tabs in which no entries exist will be skipped e Press a numeric button on the remote control to switch
41. 9 Additional Information Sound cuts out or echoes Adjustments to the environment immediately after a video conference call has begun may not yet have completed Immediately after a video conference call has begun be sure to speak in turn with other parties The KX VC500 will automatically adjust audio levels so that all parties can easily be heard The other party hears noise e The Boundary Microphone cable is not properly connected Make sure that the cable connecting the Boundary Microphone with the KX VC500 is fully and securely inserted on either end The orientation of the image The speakers are not properly positioned and sound do not match the Position speakers on either side of the display and check that the left voice of a person on a side of right wiring is correct If you place the display at the front of the room the screen comes from the and the speakers at the back the microphone s left right spatial opposite side s speaker etc direction may be reversed and the orientation of the image and sound will not match The speakers of the other party are not properly positioned Ask the other party to position speakers on either side of the display When the MIC position is set automatically if the other party places the display at the front of the room and the speakers at the back the microphone s left right spatial direction may be reversed and the orientation of the image
42. Activating Enhanced Features Overview of Activation Keys You can enhance the available features by purchasing an activation key card and configuring the necessary settings Page 89 KX VCS101 Connection Enhancement Enables the connection to MCUs and non Panasonic video conference systems Note Once you have activated new features Page 89 they remain activated even after software updates or a system initialisation Ifthe hardware changes for example if you exchange the unit you must reacquire the registration key code and activate the features again In this case the registration key code can be reacquired free of charge User Manual 67 About Enhanced Features Enabling Connection to Non Panasonic Video Conference Systems You can connect to a non Panasonic video conference system and have a 2 party video conference call 68 Intranet To connect to non Panasonic video conference systems you must purchase an activation key card KX VCS101 and activate this feature beforehand Page 89 For details about the activation key contact your dealer Non Panasonic video conference systems you want to connect to must meet the following criteria Confirm the settings of the non Panasonic video conference system Supports SIP communication Supports communication with the H 264 Baseline Profile Supports communication with the G 722 voice codec For details about the types of non Panasonic video confer
43. Audio Out L R jack Page 25 Used to connect an amplifier or active speaker GND terminal Used to connect an earthing wire when the power cord s earth terminal connection is not available AC IN Page 23 Connect the power cord User Manual 17 Preparation Remote Control Press to show the sub video camera s images on your and the other party s display during a video conference call When noton a video conference call the sub video camera s images are shown on your display only Page 60 Press to show your computer s screen on your and the other party s display during a video conference call When noton a video conference call the computer screen is shown on your display only P age 56 Press to enter screen standby mode Press to change the layout of the Page 20 screen during a call P age 43 Press to display hide information about the other party guide area and duration during a call Page 30 esa men Press to return to the main video Video Out f i On Off Full Screen im camera after showing images from a computer or sub video camera Page 57 61 vo im Ean ae a _ Eq El sub Van Press to make or manually answer Press to display the Menu screen a play video conference calls Page 32 41 o E JAE End Page 28 Press to end a call Press to move the cursor and select 4 Press to confirm the selected item or items entered information P
44. G 3 Use A W to select the single party entry you want to add as a contact and press B The contact list registration screen is displayed PEP Speed Dial F Multi Point No te IP Address 192 168 181 119 EBI abc ERI a GI save WY clear 4 Use A W to select the necessary items and input information Page 95 Note You cannot edit Multi Point or IP Address 5 Press G e Adialogue box to confirm the saving of settings is displayed 6 Use q gt to select Yes and press Enter The outgoing or incoming call history screen is displayed depending on which of the screens you displayed in step 2 7 Press Home The Home screen is displayed Registering a Multiple party Contact You can register a multiple party contact to the contact list from the outgoing call history User Manual 73 Contacts and Settings Note When you register a multiple party contact to the contact list from the call history each party is also registered automatically as a single party contact and each IP address is registered in Group Site Ifa hostname is displayed in the Site column ofthe call history the party cannot be registered in your contact list Press Menu The Menu screen is displayed Use A V to select Call History and press Enter The outgoing call history screen is displayed Use A W to select the multiple party entry you want to add
45. InLayout 1 during a 3 party video conference call the left and right edges of the image are trimmed Page 45 In Layout 2 during a 4 party video conference call the edges of the image are trimmed and only the centre of the image is displayed Page 48 User Manual 105 Additional Information The aspect ratio of the image When connecting to an MCU or non Panasonic video conference is not correct system the aspect ratio of the image displayed on the other party s device may not be displayed correctly depending on the device used Adjust the aspect ratio accordingly Page 44 Operation is unresponsive or e Cables or cords may not be connected properly incorrect Check that all cables to the KX VC500 are connected properly Page 17 An error has occurred Turn off the KX VC500 and restart it There may be a problem with your communication lines Contact your dealer The remote control is The batteries are depleted unresponsive Replace with new batteries The remote control is being used out of the signal reception range Make sure to use the remote control within the signal reception range Page 16 The remote control ID differs between the KX VC500 and the remote control Change the settings so that the remote control ID of the KX VC500 and the remote control match Perform the following procedure 1 Press Home on the KX VC500 The Home screen is d
46. Lowercase T eg P de preferred preferred preferred preferred oae oce Mode Mode Mode Mode 1 1 1 1 1 1 1 1 AAAAAAA aaaaaaae AAAABCC a abc AEBCCaaa bccAAAA Caddabc AAAABCC Dasc ABCabc2 abcABC2 2 agadabcc A BC 2 2 2 C2 DEEEEEF de fD DDEEEEF dde e fD DEF Re S x Bo DEFdef3 defDEF3 3 de f3 E F3 dde g f3 DEEEEF3 f f G HI TTT g8hil iiiiii s oo Asul GHIghi4 jghiGHI4 4 igghiiitivi GGHITiTTi GHIghif4 jghifGHIl4 4 4 kel IJ KLjKIS jk KLS 5 JKUkIS jk KES 2KLLLtjkl jkiI JKLL Ift5 LLE5 MNNOOO mnfi0d666 MNNNOO mnnhodd O000 G dgeMNN mn o MNNNOO ie NS nines s K mnfiod66 000006 6 666 60906 G E6 PQRSpar pqrsPQR PQRS p pars rP PQRRRSS parffsssP Teas 57 S7 7 qars R7 QRSS R7 SPartsss QRRRSSS 7 7 o TUUUUUU tuuddddv TTUUUUU ttu vT Siwy TUVtuv8 tuvTUV8 8 Vtu Q TUUUUUU Vttudiddv TUUOUOV a v8 V8 8B WWXIJYY wwxijyyz WXYYYZZ wxyyyzzz z WXYZ WXY _ L laz a ELE 9 o Y 29 9 Zwwxijyyz WWXIWYY ZZwxyyyz WXYYYZZ Z9 2229 ZZ9 0 0 Space 0 Space 0 0 Space 0 Space 0 Space 0 Space e x lt gt lt gt lt gt lt gt lt gt lt gt lt gt _ _ amp amp V _ amp AX amp S _ amp S _ amp AX _ amp 3 Be ERCO TROO ERCO ERCO TROO 712710 CI 1 CI F 1
47. NOO mno 6 NOOG6 mnfiodd6 O0O0000 6666 OO6 0090286 GE6 PQRRRSS parffsssP PQRSpaqr pqrsPQR PQRSS amp p pqrssf P 2 ie Aiea oe P Teas 57 S7 drss87 QRSS B7 SPartrsss ARRASSS TU Vt tu vTU TUUUUUU tu Q v TTUUUUU ttu vT 8w Juuaive U00V8 8 Vtu Q TUUUOUU Vttu v TUUUUOV v8 V8 8 8 m WXY Zwxy wxyzWXY WWXIJYY wwxijy9z WXYYYZZ wxyyyzzzz 9 z9 Z9 9 Zwwxijyyz WWXIJYY ZZwxyyyz WXYYYZZ Z9 9 ZZ9 0 0 Space 0 Space 0 0 Space 0 Space 0 Space 0 Space e x lt gt lt gt lt gt lt gt lt gt lt gt lt gt _ _ amp I _ amp _ amp AX amp S I _ amp S _ amp AX _ amp N H 1 SERCO 1 2 ERCO ERCO eee ie HIF aL CI F 1 1 98 User Manual Table 4 Italian For KX VC500EX only Input Letter Mode Extended Character 1 Extended Character 2 Western Europe Mode Eastern Europe Mode N p Button pa EO nial Uppercase Lowercase Uppercase Lowercase P de P e preferred preferred preferred preferred oue oqe Mode Mode Mode Mode 1 1 1 1 1 1 1 1 I AAAAAAA aaaaaaae AAAABCC a abc Jasc AABCaab aabcAAB EBC a bc A Cadadabc AAAABCC c2 C2 aadaebcc AAAABC 2 C2 2 C2 Boer DEEEFde dee fDEE
48. Note The remote control ID of the remote control 1 2 3 is represented by n1 The remote control ID of the KX VC500 1 2 3 is represented by n2 The remote control IDs of the KX VC500 and remote control do not match Follow the on screen instructions to change the remote control ID of the remote control to match that of the KX VC500 If you cannot change the remote control ID of the remote control contact your dealer If multiple remote controls with assigned IDs will be used close together or if you do not want this message to be displayed select OFF for Check ID mismatch Page 81 The IP Address is invalid Please enter a valid IP Address The IP address contains an invalid value Enter the IP address correctly The correct format is XXX XXX XXX XXX dotted format decimal notation If the IP address contains 1 or 2 digit numbers enter these numbers as they are Do not enter like 001 Example The IP address is 192 168 0 1 Correct entry 192 168 0 1 Wrong entry 192 168 000 001 Multicast or broadcast addresses cannot be used Check the IP Address The IP address of the other party is the same as your own IP address Register the correct IP address Invalid DNS Server Address The IP address contains an invalid value Enter the IP address correctly The correct format is XXX XXX XXX XXX dotted format decimal notation If the IP address contains 1 or 2 digit
49. Note Up to 4 Boundary Microphones can be connected in cascade e Contact your dealer for purchase information User Manual 19 Preparation LED Patterns LEDs indicate the operational status of the KX VC500 as follows Slow blue flashing Starting up Idle state Blue on Ina video conference call including when dialling receiving a video conference call and being disconnected Orange on Self diagnosis is being performed Orange flashing Mismatch of field frequency between the KX VC500 and display After 30 seconds the flashing will stop and the KX VC500 will restart in safe mode Red on An error has occurred Maintenance is being performed Red flashing A serious error has occurred Off Power is off In screen standby mode 1 Devices such as the display or video camera operate with a particular field frequency depending on their video format For details on the field frequency contact your dealer Screen Standby When there is no video conference call transmission and the KX VC500 or remote control is not operated for more than 10 minutes default or when the remote control s Video Out On Off button is pressed the KX VC500 enters screen standby mode Video out to the display is suspended and the status LED turns off Screen standby mode ends when the KX VC500 or remote control is operated or when a video conference call is received 20
50. ON BB London BY New York B3M Paris Fa Board meeting ISI Q o When the power is turned off the Power LED turns off 26 User Manual Preparation Screen Display Home Screen Idle Screen Displayed when the power is turned on Also displayed when the Home button is pressed on the KX VC500 or on the remote control Tokyo 192 168 181 110 Max Bandwidth 9 0 Mbps Encryption ON BI London Ei New York TBH Paris Esi Board meeting TSi Not 3 6 a e 5 Main Video Camera Image Displays the video from the main video camera Unit Information Displays the KX VC500 s name IP address maximum bandwidth and encryption status Note When selecting a local site Page 92 that local site s information local site name IP address maximum bandwidth and encryption status is displayed Group Site Displays the name group name assigned to One Touch Connection number 1 through 5 If the name is too long to display it will be shortened and ended with Remote Control ID Displays the remote control ID of the KX VC500 when it is set Page 81 Guide Displays operations you can perform with the remote control Status Indication The status of the KX VC500 is displayed with an icon Microphone is muted User Manual 27 Preparation LAN cable or peripheral connection error no connection device error etc Note w If the MIC detection setting has been dis
51. Panasonic User Manual HD Visual Communication Unit Model No KX VC500 i i I J Ji J WD IIIMII TT B Thank you for purchasing a Panasonic HD Visual Communication Unit Please read this manual carefully before using this product and save this manual for future use KX VC500 Software File Version 2 20 or later In this manual the suffix of each model number e g KX VC500XX is omitted unless necessary Introduction Introduction Feature Highlights Video camera Video camera M Display Display Internet DCE Data Circuit terminating Equipment Lifelike Visual Communication You can experience lifelike visual communication with smooth high quality video and clear stereo sound gt If using 2 or more microphones stereo output can be enabled through system settings only when Boundary Microphones are connected Page 79 Simply Operated Visual Communication You can easily begin a video conference call by pressing the KX VC500 s One Touch Connection button followed by the Start button Page 32 Home Electronics style Remote Control Operation and Simple Easy to Understand Graphical User Interface You can make settings and perform operations using familiar remote control operations and a simple easy to understand interface Stabilised Communication Quality In periods of network congestion automatic packet transmission rate quality control prevents
52. U Connecting to an MCU allows you to have a video conference call with 5 or more parties Intranet To connect to an MCU you must purchase an activation key card KX VCS101 and activate this feature beforehand Page 89 For details about the activation key contact your dealer MCUs you want to connect to must meet the following criteria Confirm the settings of the MCU Supports SIP communication Supports communication with the H 264 Baseline Profile Supports communication with the G 722 voice codec For details about the types of MCUs you can connect to contact your dealer The connection specifications e g resolution and available functions e g content sharing differ depending on the MCU you connect to For details contact your dealer The procedure for connecting to an MCU differs depending on the MCU For details contact your dealer You cannot adjust the tone during a video conference call Audio sent to the other party is monaural e While you are displaying a sub video camera s image you cannot send a still image from the sub video camera Encrypted communication is not supported When connecting to an MCU encryption must be disabled on both sides Page 77 Page 85 Page 86 e Communication cannot be encrypted when you connect to an MCU Instead connect over an intranet or via a VPN The maximum bandwidth specified in the settings at the beginning of the connection is appl
53. V to select Select local site and press Enter The select local site screen is displayed Selected Local site name IP Address room 2 192 168 181 102 room 3 192 168 181 103 Not Registered Not Registered BI Edit GR Delete GI set EJ 94 Use A V to select the local site you want to delete Press R A dialogue box to confirm deletion is displayed Use 4 P to select Yes and press Enter The select local site screen is displayed Press Home The Home screen is displayed User Manual Input Inputting Letters and Numbers You can use the remote control to input letters and numbers The following tables detail the characters and numbers that can be input The language that can be input depends on which language is selected through system settings Press the indicated button repeatedly to cycle through the characters and numbers assigned to that button until the character you want to input is displayed If you want to input another character using the same button press gt to move the input cursor to the right User Manual 95 Input Table 1 English For KX VC500BXIKX VC500CX KX VC500EX Letter Mode Extended Character 1 Extended Character 2 Western Europe Mode Eastern Europe Mode N p Button 1 ied Uppercase Lowercase Uppercase
54. a will be automatically set to HD even if you have specified Full HD When making a 4 party video conference call the main video camera and sub video camera will be automatically set to HD even if you have specified Full HD Press G e Adialogue box to confirm the saving of settings is displayed Use 4 gt to select Yes and press Enter The select local site screen is displayed Press Home The Home screen is displayed Selecting a Local Site administrator 1 Press Menu The Menu screen is displayed Contacts and Settings 2 Use A W to select Select local site and 4 Use lt q P to select Yes and press press Enter Enter The select local site screen is displayed The Home screen is displayed Selected Local site name IP Address room 2 szu Editing Local Site Information room 3 192 168 181 103 1 Press Menu The Menu screen is displayed Not Registered Not Registered 2 Use A W to select Select local site and press Enter Theselectlocal site screen is displayed 3 Use A W to select the local site you want to edit EBJ Edit ERI Delete EG Set i Rele 4 Press B 3 Use A W to select the local site you want to use The local site edit screen is displayed na For the currently selected local site is displayed in Selected IP Address 192 168 181 101 Not Registered
55. abled through system settings Page 78 the icon will not be displayed even if the Boundary Microphone is disconnected However if there are no connections or there is a device error in other devices such as the LAN cable the icon will be displayed Menu Screen Idle Screen Displayed when Menu is pressed on the remote control Displays operations you can perform and settings you can change Tokyo Max Bandwidth 9 0 Mbps Contact List Encryption ON Manual Dial New Contact Settings Select local site 5 Main Video Camera Image Displays the video from the main video camera Unit Information Displays the KX VC500 s name IP address maximum bandwidth and encryption status Note When selecting a local site Page 92 that local site s information local site name IP address maximum bandwidth and encryption status is displayed Guide Displays operations you can perform with the remote control when performing features or changing settings Menu List Displays the various functions you can use and settings available to change Status Indication The status of the KX VC500 is displayed with an icon Page 27 28 User Manual Preparation Video Conference Call Screen 7 1 T l I Dur ation 00h00m gt End EBI This site GR other site Gy LY Whisper Mode OFF 5 Other party s information When registered in the contact list The oth
56. al site Page 91 The local site settings are incorrect Confirm the local site settings Specify the settings that are appropriate for your usage environment Page 91 The IP address is not entered correctly Confirm that the other party s IP address is correctly entered The internet connection is not established Some hubs routers etc can take 10 seconds or more to establish an internet connection Avideo conference call to a KX VC500 with an incompatible software version was attempted Check the software version of all parties Update the KX VC500 with the older software version so that the versions match There may be a problem with your communication lines Contact your dealer Ifyou are trying to connect to an MCU or non Panasonic video conference system encryption is enabled on either your or the other party s side Make sure that all parties have encryption disabled Page 77 Page 85 Page 92 You are trying to connect to an MCU or non Panasonic video conference system that is not compatible Depending on the other party s model such connections can be enabled with an activation key KX VCS101 sold separately For details about supported models contact your dealer Use the outgoing call history to confirm the name of the device and then contact your dealer User Manual 107 Additional Information The image is distorted The settings
57. an cause fire or electric shock Immediately turn the unit off and unplug the power cord and contact your dealer for service Do not connect or disconnect the AC plug with wet hands Danger of electric shock exists When disconnecting the unit grasp the plug instead of the cord Pulling on a cord forcibly can damage it and cause fire or electric shock During thunderstorms do not touch the unit and plug It may cause an electric shock For Your Safety Operating Safeguards QOQOQO OG MO O Do not disassemble this unit Only qualified personnel should service this unit Disassembling the unit may expose you to dangerous voltages or other risks Incorrect reassembly can cause electric shock Do not alter the unit or modify any parts Alteration or modification can cause fire or electric shock If metal fragments or water gets into the unit turn the unit off and unplug the unit immediately Contact your dealer for service Operating the contaminated unit can cause fire or electric shock Do notinsert objects of any kind into this unit as they may touch dangerous voltage points or short out parts that could result in a fire or electric shock Do not use a unit in the vicinity of a gas leak to report the leak Do not place the remote control in microwave ovens or on induction cookware Clean the AC plug periodically with a soft dry cloth to remove dust and other debris Do not use the supplied power co
58. and sound will not match The MIC positions set manually by the other party are incorrect Ask the other party to confirm the manual settings of their MIC positions When setting the MIC position manually the left right orientation should match the left right channels as viewed from the side of the main video camera When the MIC position is set to Center stereo make sure that it is placed with its connector facing the display Page 79 System Settings The settings of the A video conference call is in progress KX VC500 cannot be Make settings after ending the current video conference call changed A video conference call is incoming Ifa video conference call is received when editing contact list settings a dialogue box will be displayed asking whether to answer the call without saving the settings Settings other than contact list settings will be lost when a video conference call is received In that case change the settings again after the video conference call has finished 110 User Manual Additional Information If These Messages Appear Call FAILED Encryption settings On Off must match Please change the encryption setting on one side and try again The encryption settings do not match those of the other party in a video conference call Change the encryption settings to match those of the other party Page 77 Page 85 Call Failed due to wrong encryption pass
59. ation that can be accessed or removed without authorisation If important information is saved on this device store it in an appropriate location Do not store sensitive personal information in the unit In the following situations make a record of information stored in the contact list and return the unit to the state it was in when purchased Contact your dealer for details Before lending or disposing of the unit Before handing the unit over to a third party Before having the unit serviced Make sure the unit is serviced by only a certified technician This device can register and store personal data the contact list connection history etc In order to prevent the disclosure of data stored on this device make sure to delete all data that is registered and stored on this device prior to disposing of lending or returning this device Page 89 Preventing Data Disclosure over the Network To ensure the security of private conversations only connect the unit to a secure network To prevent unauthorised access only connect the unit to a network that is properly managed Make sure all computers connected to the unit employ up to date security measures To prevent illegal access from the Internet activate a Firewall Privacy and Right of Publicity By installing and using this device you are responsible for maintaining the privacy and usage rights of images and other data including sound picked up by
60. ault Gateway 192 168 181 1 EBH ERE Play EE save Eva 4 Use A W to select the following items for input nga ERI EE save NB Clear Welcome Screen Vol Press Enter and use A W to select the volume level Low Medium default or High played at the 4 Use A W to select the items you want to set start up and input the relevant data Ringback Tone Vol Press Enter and use Ifthe IP address contains 1 or 2 digit numbers A W to select the volume level Low enter these numbers as they are Do not enter Medium default or High of an outgoing call like 001 ring Example The IP address is 192 168 0 1 Correct entry 192 168 0 1 Note Wrong entry 192 168 000 001 The volume level of the busy tone will be the same level as the ring back tone 5 Press G Ring Tone Vol Press Enter and use A A dialogue box to confirm the saving of settings W to select the volume level Low is displayed Medium default or High of an incoming call ring 6 Use 4 gt to select Yes and press Enter Default Sound Lev Use 4 gt to select the The system settings screen is displayed volume level 0 20 at the start of a video conference call default 16 7 Press Home Sound Pre sets Press Enter and use A The Home screen is displayed W to select the tone More Highs Standard default More Lows Voice or Music at the start of a video c
61. component cable for connection 1 Connect the display to the Component terminal on 1 Connect the amplifier active speaker to the Audio the pack Obie CoD s Component Out L R jack on the back of the KX VC500 using a cable stereo pin plug cable Note Connect the amplifier active speaker correctly as follows Left channel gt L Right channel gt R For more details about the amplifier or active speaker refer to the documentation for the corresponding device Layout example Place the speakers either side of the display as follows Speaker C4 EE Display Main Microphone video camera EEEE Co Speaker Notice Place the speakers either side of the display If you place the display at the front of the room and the speakers at the back the microphone s left right spatial direction may be reversed and the orientation of the image and sound will not match on the other party s side User Manual 25 Preparation Turning the Power On Off Note Make sure that peripheral devices e g display main video camera are turned on 1 Press the Power button on the front of the KX VC500 The Power LED and all of the One Touch 1 Connection button LEDs turn on Then the One Touch Connection button LEDs turn off the Status LED starts flashing blue slowly and the Home screen is displayed I Tokyo 192168181110 Max Bandwidth 9 0 Mbps Encryption
62. creen is displayed English PB ERI GB save aya 3 Press Enter and use A W to select the desired language Note e According to the model the language you can select is different as follows For KX VC500BxX English UK default English US For KX VC500CX English For KX VC500EX English default Deutsch Frangais Italiano Espanol Nederlands 4 Press Enter 5 Press G e Adialogue box to confirm the saving of settings is displayed 6 Use q gt to select Yes and press Enter The admin menu screen is displayed in the selected language 7 Press Home The Home screen is displayed Making Encryption Settings Note Be careful when changing encryption settings because doing so may cause you to become unable to communicate with other parties There is a danger that encryption settings will be changed by a third party Therefore be careful when managing the administrator password and giving users the authority to change encryption settings Ifan encryption password is not set you cannot make encryption settings For details contact your dealer Be aware that if encryption is disabled eavesdropping might be possible on networks that are not secured against such actions 1 Login to the administrator menu Page 84 The admin menu screen is displayed User Manual 85 Contacts and Settings 2 Use A W to select Encryption and press Enter
63. ded CD ROM before using this product Also some software parts of this product are licensed under the MOZILLA PUBLIC LICENSE MPL At least three 3 years from delivery of products Panasonic will give to any third party who contacts us at the contact information provided below for a charge of no more than the cost of physically distributing source code a complete machine readable copy of the corresponding source code and the copyright notices covered under GPL LGPL and MPL Please note that software licensed under GPL LGPL and MPL is not under warranty Contact Information http www panasonic net User Manual Table of Contents Table of Contents For Your Saf tyu usu u ulula ass qulluasiyutuuae qasa kauka E aaa a esi aa aTa aA 8 For Yo r Safety susenedadetticveisaudonanvaiudsanudssneatoantncetmiedusanisasatnnsediudedtaiabacunaGaivanbaienedateenteanianantas 8 Before Operation uui u a Nusa nanain iddaa aa akaaasaqus a dus 12 Notes about Operation U U uuu u 12 Data S c ritfy uuu u ukasa saa ahipa Susa aa aaa SAN Eana Eaa EROE Sinek ass 13 Privacy and Right of Publicity III U u uuu 13 Precaution Seccccseecnclecccaievtcceusccunenccscesceecdatestececusexwesuenseeducoedecmorecticniiusteceiens 14 PRECAUTION ss uu cect su S a ua a u a ss aE s 14 Preparation augu aaa einan aaa Vaaa aaa oS aian kisapas 16 Part Names and Usage U U uuu
64. depending on the other party s screen layout Ask the other party to change their screen layout to display your sub video camera s image 60 User Manual Video Out On off FullScreen Layout PC Video Source r Camer sub Main Note Displaying Other Video Sources Pressing Full Screen on the remote control will hide or unhide the other party s information duration and guide displays When connecting to another Panasonic HD Visual Communication Unit While displaying your sub video camera s image the other party cannot press Camera Sub to display their own sub video camera s image Ifa computer is connected you can also switch to the computer screen s image by pressing PC Page 55 Only the party that pressed Camera Sub can perform this operation To return to displaying your sub video camera s image press Camera Sub While displaying your sub video camera s image you can switch to displaying the other party s image in Layout 1 by pressing B Page 43 Page 45 Page 48 However the other party cannot perform this operation and the other party cannot confirm if you are viewing your sub video camera s image or the other party s image When viewing the other party s image the screen layout is fixed to Layout 1 To return to displaying your sub video camera s image press B When connecting to an MCU or non Panasonic video conferenc
65. displayed 2 Use A W to select Settings and press Enter The system settings screen is displayed 3 Use A W to select Set Date Time and press Enter The date time settings screen is displayed boi Month Day Time 2 so Date Format Day Month Year p 12h 24h lt 12h 24h B ER GIB save EJ Clear 4 Use A W to select the item and input information Enter the year 4 digits month 1 2 digits day 1 2 digits time 24 hour display and select the date format Month Day Year Day Month Year Year Month Day and hour display format 12h 24h 5 Press G A dialogue box to confirm the saving of settings and system restart after saving is displayed 6 Use q gt to select Yes and press Enter The system will automatically restart to reflect changes to system settings Making Network Settings 1 Press Menu The Menu screen is displayed User Manual 75 Contacts and Settings 2 Use A W to select Settings and press 3 Use A W to select Sound Settings and press Enter Enter The system settings screen is displayed The sound settings screen is displayed 3 Use A WV to select Network Settings and press Enter Ringback Tone Vol Medium The network settings screen is displayed Ring Tone Vol Medium Default Sound Lev lt 16 gt Subnet mask 255 255 255 0 Sound Pre sets Standard pl Def
66. e e The CPU cooling fan within the device has stopped Quickly turn off the power Contact your dealer Check main camera setting lt Check camera gt Set the main camera HDMI output to 1080i lt Safe mode gt If is pressed the system enters safe mode after restart A standard definition 640 x 480p 720 x 480p video camera signal has been detected Change the video camera s resolution to HD 1920 x 1080i Note e Ifyou enter Safe Mode during a video conference call the call will be disconnected Check main camera setting lt Check camera gt Set camera operating frequency to nHz lt Safe mode gt If is pressed the system Note The field frequency setting of the KX VC500 50 or 60 is represented by n enters safe mode after restart A video camera with a different field frequency to the KX VC500 has been detected Use a video camera with the same field frequency as the KX VC500 Note Ifyou enter Safe Mode during a video conference call the call will be disconnected User Manual Additional Information Check sub camera setting lt Check camera gt Set the sub camera HDMI output to 1080i lt Safe mode gt If is pressed the system enters safe mode after restart Astandard definition 640 x 480p 720 x 480p video camera signal has been detected Change the video camera s resolution to HD 1920 x 1080i Note
67. e N p Button J ied Uppercase Lowercase Uppercase Lowercase T eg va a preferred preferred preferred preferred oae oae Mode Mode Mode Mode 1 1 1 1 1 1 1 1 AAAAAAA Ja a A ABC a abc Jasc AABCa b aabcAAB 2 BC a bc AAAA Ca abc AAAABCC c2 C2 bc AAAABC 2 2 2 2 Boer DE Fde de fDE 5 DE F de fD DDEEEEF dde e fD f3 F3 dee f3 EEEEEF3 dde e f3 DEEEEF3 Acn T oer G HI TITI gghiiitiiis f Asx GHI ghi 4 ghifGHIi4 4 Igghiiifiiti GGHIl iTTi GHIIghif4 ghifGHIl4 4 4 kel JKLjkIS jk KL5 5 JKUjkIS jk KES JKLL E JkI jklllJKLL Ift5 Lt5 _ MNNOOO mnfi0d666 MNNNOO mn o Gino MNNOOm mnfio6MN 6 OOOGE geMNN mn o IMNN O n o 6 NOO6 mnfiodd6 OOO0O0O 46666 O06 609 06 GE6 PQRRRSS parffsssP PQRSpaqr pqrsPQR PQRSS amp p paqrsskhP A ee ee C ae P Zas 57 S7 1 drssR7 QRSSR7 las Ske ar hs TU tu v TTUUOUO t u vT T Vt t T oqa Ps Ses ae gs l A FE Vtu Q TUUUOUG Vttu v Tu0006v J v8 UV8 v8 V8 8 8 WWXIJYY wwxijyyz WXYYYZZ wxyyyzzzz Orv oo i 3 Zwwxijyyz WWXIJYY ZZwxyyyz WXYYYZZ Z9 9 ZZ9 0 0 Space 0 Space 0 0 Space 0 Space 0 Space 0 Space e OSs x lt gt lt gt lt gt lt gt lt gt lt gt lt gt _ amp amp _ amp amp S I
68. e European Union only Information for Users on Collection and Disposal of Old Equipment and used Batteries These symbols on the products packaging x and or accompanying documents mean that used electrical and electronic products and gam batteries should not be mixed with general household waste For proper treatment recovery and recycling of old products and used batteries please take them to applicable collection points in accordance with your national legislation and the Directives 2002 96 EC and 2006 66 EC By disposing of these products and batteries correctly you will help to save valuable resources and prevent any potential negative effects on human health and the environment which could otherwise arise from inappropriate waste handling For more information about collection and recycling of old products and batteries please contact your local municipality your waste disposal service or the point of sale where you purchased the items Penalties may be applicable for incorrect disposal of this waste in accordance with national legislation For business users in the European Union If you wish to discard electrical and electronic equipment please contact your dealer or supplier for further information Information on disposal in other x countries outside the European Union These symbols are only valid in the European Union If you wish to discard these items please contact your local authorities or dealer and ask f
69. e ere et ee ne ee ee eee ree rent 34 Calling by Entering an IP Address u 36 Calling from the Call History a 38 Answering a Video Conference Call 1 u u uu 41 Changing the Screen Layout 43 Changing the Screen Layout during a 2 party Video Conference Call 43 Changing the Screen Layout during a 3 party Video Conference Call 45 Changing the Screen Layout during a 4 party Video Conference Call 48 Adjusting the Volume and Tone s 51 Adjusting the Volumes U U u u 51 Muting the Microphone U u uu u uu 52 Reducing Microphone Noise II u u uuu 53 Adjusting the Tone III IILI aeoaea aaa aaa aana Kaaa aaaeaii 54 Displaying Other Video Sources 55 Displaying a Computer s Screen 1 U u 55 Displaying the Sub Video Camera s Image uuu 59 Displaying the Connection Status 64 User Manual 5 Table of Contents Displaying the Connection Status u uu
70. e system Even while displaying your sub video camera s image note that it is also possible for the other party to start sharing their sub video camera s image Ifa computer is connected you can also switch to the computer screen s image by pressing PC Page 55 To return to displaying your sub video camera s image press Camera Sub Note that it is also possible for the other party to start sharing their computer s screen While displaying your sub video camera s image you can switch to displaying the other party s image in Layout 1 by pressing B Page 43 To return to displaying your sub video camera s image press R Press Camera Main to return to showing the main video camera s image Note Only the party that pressed Camera Sub can perform this operation User Manual 61 Displaying Other Video Sources On the Home screen you can also display the sub video camera s image on your display by pressing Camera Sub While the sub video camera s image is displayed the KX VC500 will not enter screen standby mode To return to the Home screen press Camera Main 62 User Manual Displaying Other Video Sources Displaying a Still Image from the Sub Video Camera You can display a still image from the sub video camera during a video conference call Note Fix your sub video camera and the object so that the image is not blurred You cannot perform this operation when connecting to an MCU
71. ect Yes and press Enter The contact list screen is displayed 9 Press Home The Home screen is displayed Deleting a Contact 1 Press Menu The Menu screen is displayed Contacts and Settings 2 Use A W to select Contact List and press Enter e The contact list screen is displayed ABC JKL MNO PQRS 0 9 Group Site IP Address Speed Dial Board meeting 2 London 192 168 181 111 6 New York 192 168 181 112 BBH Add New GR Delete GI Edit DY Speed Dial order 3 Use AJ W to select the contact you want to delete You can use q gt to select the displayed tab Page 34 You can use the numeric buttons of the remote control to select the displayed tab Page 34 4 Press R A dialogue box to confirm the deletion is displayed 5 Use q P to select Yes and press Enter The contact list screen is displayed 6 Press Home The Home screen is displayed Registering a Contact from the Call History Registering a Single party Contact You can register a contact to the contact list from the call history Note Ifa hostname is displayed in the Site column of the call history the party cannot be registered in your contact list 1 Press Menu The Menu screen is displayed 2 Use A W to select Call History and press Enter The outgoing call history screen is displayed Note To refer to the incoming call history press
72. egin input The characters will be inserted at the location of the cursor 102 User Manual Miscellaneous Changing the Remote Control Batteries For users in Taiwan only qn oe 1 Open the cover 2 Take out the R6 AA batteries 3 Insert new batteries R6 AA dry cell minus side first then close the cover User Manual 103 Miscellaneous Cleaning the Unit When cleaning the unit make sure the power is off and all cables are unplugged Cleaning the unit while the power is on may cause a malfunction Wipe the unit with a dry soft cloth When the unit is very dirty first clean it with a neutral household cleaning agent using a well wrung damp cloth Then wipe down the unit with a dry soft cloth Donotuse the following when cleaning the unit They may cause unit discolouration or damage Petroleum Scouring powder Alcohol Thinner Benzene Wax Hot water Powder soap If using a chemically treated cleaning cloth be sure to follow all accompanying directions and warnings 104 User Manual Additional Information Troubleshooting Ifa problem is occurring with the operation of the device check here for possible solutions Before proceeding check all connections to make sure they are secure and that power is flowing from the outlet that the KX VC500 is plugged into Basic Operation The power does not turn on The power cord is not plugged into the out
73. ence systems you can connect to contact your dealer The connection specifications e g resolution and available functions e g content sharing differ depending on the model type you connect to For details contact your dealer When connecting to non Panasonic video conference systems only 2 party video conference calls are possible You cannot adjust the tone during a video conference call Audio sent to the other party is monaural While you are displaying a sub video camera s image you cannot send a still image from the sub video camera Encrypted communication is not supported When connecting to a non Panasonic video conference system both you and the other party must have encryption disabled Page 77 Page 85 Page 86 Communication cannot be encrypted when you connect to a non Panasonic video conference system Instead connect over an intranet or via a VPN The maximum bandwidth specified in the settings at the beginning of the connection is applied for the duration of the connection to a non Panasonic video conference system Depending on the network conditions you must specify an appropriate bandwidth setting Page 77 Page 91 It may be necessary to change your maximum bandwidth depending on the non Panasonic video conference system you are connecting to If this is necessary you can register a maximum bandwidth in local site settings Page 91 User Manual About Enhanced Features Enabling Connection to an MC
74. eo camera Here are examples of the relative position of Boundary Microphones When setting Boundary Microphones in a row perpendicular to the display Display Main video camera Speaker Speaker R ch Lch MIC 1 R Gap ch MIC 2 R lt Gap ch MIC 3 Connector MIC 1 Center stereo MIC 2 Center stereo MIC 3 Center stereo When setting Boundary Microphones parallel with the display Display Main video camera Speaker Speaker R ch L ch MIC1 MIC2 MIC3 Connector MIC 1 Right side MIC 2 Center Mono MIC 3 Left side When setting Boundary Microphones as follows Display Main video camera Speaker Speaker MIC 1 MIC 3 R ch ch O N Connector MIC 1 Right side MIC 2 Center Mono MIC 3 Left side Note e Make some noise near the Boundary Microphone gt is displayed to indicate which Boundary Microphone picks up the noise gt is not displayed when the Boundary Microphone is mute P is not displayed when multiple Boundary Microphones pick up the sound at the same time P gt might be displayed by pressing the MIC Mute button when the Boundary Microphone is mute Press G e A dialogue box to confirm the saving of settings is displayed Use 4 P to select Yes and press Enter The system settings screen is displayed 10 Press Home The Home screen is displayed Note
75. er s Screen 56 You can switch the display from the main video camera to the computer screen during a video conference call 1 Press PC The computer s screen is displayed The computer ku screen is also shown on the other party s display Note When connecting to an MCU or non Panasonic video conference system the same screen may not be shown on the FullScreen Layout other party s display depending on the other party s screen layout Ask the other party to change their screen layout to display your computer s screen When connecting to an MCU or non Panasonic video conference system you may not be able to display the computer s screen on the other party s display An error message is displayed To return to displaying your main video camera s image press Enter 2010 First Half Sales Volume J Tokyo E London 2 E New York 30 I m Hong Kong 20 J l 107 I o April May June July User Manual Note Pressing Full Screen on the remote control will hide or unhide the other party s information duration and guide displays When connecting to another Panasonic HD Visual Communication Unit While displaying your computer s screen the other party cannot press PC to display their own computer s screen If a sub video camera is connected you can also switch to the sub video camera s image by pressing Camera Sub Page 59
76. er party s name group name is displayed When not registered in the contact list The other party s IP address or host name e g www example com is displayed Video Image Displays the other party s video your own video or video from the secondary video input such as a computer display or a sub video camera Page 55 Page 59 Subscreen Depending on the screen layout your own video or the other party s video is displayed here Page 43 Page 45 Page 48 Duration Displays the duration of the current video conference call Guide Displays operations you can perform with the remote control Network Status Indication The number of antennas in the icon indicates differing levels of network congestion The icon changes as follows Obars The network is very congested 1 bar m The network is congested 2 bars all The network is slightly congested 3 bars alll The network is not congested Note If the icon shows only 0 1 bars continuously contact your network administrator During multiple party video conference calls the icon is displayed on each site screen but not on your own image You can set whether to display the icon This setting affects all displayed images excluding your own image Page 78 For example if icon display has been enabled the icon will be displayed on the image of all other parties but not on your own image However if icon display has been disabled the icon wil
77. erence call Power button Turns the power on and off Page 26 Status LED Shows the operational status of the KX VC500 Page 20 Home button Press to display the Home screen Page 27 One Touch Connection buttons LED lit Press to select a dial destination from up to 5 destinations displayed on the Home screen Page 32 Note During a video conference call buttons other than Power and End cannot be used User Manual Preparation Main Unit Back ooo O 8 6 e e 0 Video Out Audio Out RS 232 e _Jo UUUUUUU Camera Control RS 232C terminal This terminal is not available for use MIC jack Page 22 Used to connect the Boundary Microphone optional Page 19 Audio In L R jack Page 22 Used to connect general purpose microphones not for the Boundary Microphone LAN jack Page 22 Connect a LAN cable Camera Control terminal This terminal is not available for use Main Camera terminal Page 22 Connect the main video camera with an HDMI cable Sub Camera terminal Used to connect a second sub video camera with an HDMI cable for sharing video contents apart from the main video camera Page 59 RGB terminal Used to connect a computer for sending screens to participants Page 55 HDMI terminal Page 22 Used to connect to the display with an HDMI cable Component terminal Page 25 Used to connect to the display with a component video cable
78. ess Enter The update settings screen is displayed 92 168 100 99 Proxy Server Addr Proxy Server Port Automatic Version Check lt ON Orra LB J GR EGI Save eva Clear 3 Use A W to select the following items for input DNS Server Addr Enter the IP address of the DNS server Ifthe IP address contains 1 or 2 digit numbers enter these numbers as they are Do not enter like 001 Example The IP address is 192 168 0 1 Correct entry 192 168 0 1 Wrong entry 192 168 000 001 Proxy Server Addr Enter the IP address of the proxy server Ifthe IP address contains 1 or 2 digit numbers enter these numbers as they are Do not enter like 001 Example The IP address is 192 168 0 1 Correct entry 192 168 0 1 Wrong entry 192 168 000 001 Proxy Server Port Enter the proxy server port number 1 65535 Contacts and Settings Automatic Version Check Use 4 p to select ON or OFF default When ON is selected the KX VC500 will automatically look up the DNS server or proxy server to see if there are updates for your software on start up If updates are available a dialogue box is displayed on the Home screen When OFF is selected the KX VC500 will not automatically look up the DNS server or proxy server to see if there are updates for your software on start up Press G Adialogue box to confirm the saving of settings is displayed
79. ess using the call history 4 Press Start to start the call You can also start the call by pressing Enter 5 When you want to end the call press End The Home screen is displayed User Manual 37 Starting a Video Conference Calling from the Call History 38 You can make a video conference call from the call history The call history is divided into outgoing andincoming calls The last 30 video conference calls made and received are stored in the outgoing and incoming call history Information such as the contact name or IP address or host name the date and time the duration of the call and the result of the call is displayed for each call on the outgoing call history screen and incoming call history screen If the IP address of an entry in the call history is deleted from or edited in the contact list the contact name in the call history entry will be replaced by the IP address Note You cannot make a video conference call to a host name displayed in the call history Outgoing Call History 2 party 3 party 4 party video conference calls can be made using the outgoing call history When connecting to non Panasonic video conference systems you can make only 2 party video conference calls using the outgoing call history Forvideo conference calls made using the contact list the contact name is displayed For video conference calls made by entering the IP address directly Page 36 the IP address is d
80. etely safe For your safety if in any doubt about the effective earthing of the power point consult a qualified electrician Plug the power cord firmly into an AC outlet Otherwise it can cause fire or electric shock Do not pull bend rest objects on or chafe the power cord and plug Damage to the power cord or plug can cause fire or electric shock 8 User Manual a Oe To prevent fires electric shock injury or damage to the unit be sure to follow these guidelines when performing any wiring or cabling a Before performing any wiring or cabling unplug the unit s power cord from the outlet After completing all wiring and cabling plug the power cord back into the outlet b Do not place any objects on top of the cables connected to the unit c Whenrunning cables along the floor use protectors to prevent the cables from being stepped on d Do not run any cables under carpeting Do not attempt to repair the power cord or plug If the power cord or plug is damaged or frayed contact an authorised service representative for a replacement Ensure that the plug connection is free of dust In a damp environment a contaminated connector can draw a significant amount of current that can generate heat and eventually cause fire if left unattended over an extended period of time Stop operation immediately if the unit emits smoke excessive heat abnormal smellor unusual noise These conditions c
81. ex Index A Activating Enhanced Features 67 89 Enabling Connection to an MCU 69 Enabling Connection to Non Panasonic Video Conference Systems 68 Activation Key 67 Activation Key for Connection to MCUs Non Panasonic Video Conference Systems KX VCS101 67 Administrator Password setting 88 Amplifier Speaker 25 Answering a Video Conference Call 41 Answering Automatic 42 Answering Manual 41 Batteries changing remote control Boundary Microphone 19 Buttons Main Unit 16 Buttons Remote Control 18 103 C Calling by Entering an IP Address 36 Calling from the Call History 38 Calling from the Contact List 34 Calling using Speed Dial 31 Cleaning the unit 104 Computer Screen viewing 55 Confirming the MPR ID 89 Connection Amplifier Active Speaker 25 Connection Status viewing 64 Connection setting 77 Contacts adding 71 Contacts deleting 72 Contacts editing 72 D Date and Time setting 75 E Enabling Connection to an MCU 69 Enabling Connection to Non Panasonic Video Conference Systems 68 Encryption setting 85 F For Your Safety 8 Inputting Letters and Numbers 95 118 User Manual K KX VCS101 Activation Key for Connection to MCUs Non Panasonic Video Conference Systems 67 L Language setting 85 LED Patterns 20 Local Site setting 91 Making a Video Conference Call 31 MIC Position setting 79 Microphones 23 Muting the Microphone 52 N Network Test performing 82 Network setting 75
82. f necessary User Manual Battery Q O O O O The battery contains diluted sulfuric acid a very toxic substance If the battery leaks and the liquid inside spills on the skin or clothing immediately wash it off with plenty of clean water If the liquid splashes into eyes immediately flush the eyes with plenty of clean water and consult a doctor Sulfuric acid in the eyes may cause loss of eyesight and acid on the skin will cause burns Do not charge short heat break or throw in a fire as it may result in the battery leaking generating heat or bursting Do not connect the positive terminal and the negative terminal of the battery to each other with any metal object such as wire Do not carry or store the batteries together with necklaces hairpins or other metal objects Do not mix old and new batteries or different types of batteries Batteries that seem worn down or damaged should not be used Using worn down or damaged batteries may result in leaking Do not use rechargeable batteries Take the depleted batteries out of the remote control Otherwise the batteries may leak For Your Safety A CAUTION Power A Installation O Battery When the unit is not used over an extended period of time take the batteries out of the remote control Otherwise the batteries may leak Do not use the leaked batteries When the unit is not used over an extended per
83. g Feature is not available with The other party cannot display the computer s screen because their current connection display does not support the selected resolution Change the resolution setting to a resolution that is supported by the other party Contact your network administrator Tone signals could not be sent because the other party s device does not support tone signals Ask the other party to check their configuration User Manual 115 Additional Information Miscellaneous Safe Mode is displayed on A standard definition 640 x 480p 720 x 480p video camera signal has the screen been detected Disconnect the video camera from the KX VC500 and reset the KX VC500 by turning off its power then turning it back on Check to make sure the video camera s resolution is set to HD 1920 x 1080i and then connect the video camera to the KX VC500 again A standard definition 640 x 480p 720 x 480p display signal has been detected Disconnect the display from the KX VC500 and reset the KX VC500 by turning off its power then turning it back on Make sure to connect a HD 1920 x 1080i display to the KX VC500 The field frequency of the video camera or display you are using is different from the field frequency setting of the KX VC500 Use a video camera or display that has the same field frequency as the KX VC500 For details contact your dealer 11
84. he video conference call was not established Tomove to the incoming call history screen press G You can switch between the outgoing call history screen and the incoming call history screen by pressing G In the incoming call history if a party is not registered in your contact list their IP address or host name will be displayed Inthe outgoing call history if a party is registered in your contact list the contact name is displayed However when calling by entering an IP address Page 36 even if the party is registered in your contact list their IP address is displayed When a contact in the incoming call history is newly added to your contact list the incoming call history will be updated to display the contact s information from the contact list When a party that is not registered in your contact list is selected if you press B the contact list registration screen will be displayed and a new contact can be registered Page 73 If a host name is displayed in the Site column the party cannot be registered in your contact list Video Out On Off Video Source Starting a Video Conference FullScreen Layout r Camera 1 PC Sub User Manual 39 Starting a Video Conference 3 Select the party you want to call using A W Note Ifyou press Enter the call history details screen is displayed Call history Date and
85. ideo Sources User Manual 57 Displaying Other Video Sources On the Home screen you can also display the computer s screen on your display by pressing PC While the computer s screen is displayed the KX VC500 will not enter screen standby mode To return to the Home screen press Camera Main 58 User Manual Displaying Other Video Sources Displaying the Sub Video Camera s Image When a sub video camera is connected to the KX VC500 you can display the sub video camera s image on your display and to other parties Main video camera __ Internet 1 DCE Data Circuit terminating Equipment Connecting the Sub Video Camera Connect a video camera to the back of the KX VC500 using an HDMI cable Page 17 You can connect or disconnect the sub video camera during a video conference call You can only display the image of one sub video camera at a time Only video cameras that can output 1080i resolution using HDMI can be used User Manual 59 Displaying Other Video Sources Displaying the Sub Video Camera s Image You can switch the display from the main video camera to a sub video camera during a video conference call 1 Press Camera Sub The sub video camera s image is displayed The image is also visible on the other party s display Note When connecting to an MCU or non Panasonic video conference system the same image may not be shown on the other party s display
86. ied for the duration of the connection to an MCU Depending on the network conditions you must specify an appropriate bandwidth setting Page 77 Page 91 User Manual 69 About Enhanced Features Operating an MCU Remotely using Tone Signals When connecting to an MCU you can send tone signals by pressing buttons 0 9 or on the remote control Doing so allows you to operate e g change the screen layout the MCU remotely Note Tone signals can only be sent when connecting to an MCU They cannot be sent between Panasonic HD Visual Communication Units e Features and operations that can be performed remotely will vary depending on the MCU Ifthe MCU you are connecting to does not support tone signals an error message is displayed Ifthe other party sends tone signals to you sound may be interrupted or a ringing noise may occur 1 Enter a tone signal 0 9 or The input field is displayed Duration 00h00m gt End Both Sites This Site Aspect Ratio Whisper Mode OFF gt The input field can only contain up to 16 characters If you input 17 characters the first character input will not be displayed in the input field but all tone signals will be sent The input field is not displayed until a tone signal is entered Ifa tone signal is not entered for about 3 seconds the input field disappears Ifyou enter further tone signals after the input field has disappeared the
87. iod of time switch it off and unplug it If an unused unit is left connected to a power source for a long period degraded insulation may cause electric shock current leakage or fire The unit should be used only with the power cord enclosed with the unit The unit should be kept free of dust moisture high temperature more than 40 C and vibration and should not be exposed to direct sunlight Place this unit on a flat surface Serious damage and or injury may result if the unit falls Allow 10 cm clearance around the unit for proper ventilation Do not place the unit in an area close to fire Doing so may cause fire Be sure to use the specified type of batteries only Ensure that batteries are installed with correct polarity Incorrectly installed batteries can burst or leak resulting in spillage or injuries o This product contains batteries Replace only with the same or equivalent type Improper use or replacement may cause overheating rupture or explosion resulting in injury or fire Dispose of used batteries according to the instructions of your local solid waste officials and local regulations When replace the batteries for the remote control use R6 AA type dry cell Do not install the battery backwards so that the polarity is reversed User Manual 11 Before Operation Notes about Operation Please pay attention to the following points when using this device 1 Please co
88. is selected if the KX VC500 receives a signal from a remote control that has an ID different from the one specified on the Home screen a warning is displayed Follow the procedures on the screen to change the remote control ID When OFF is selected even if the KX VC500 receives a signal from a remote control that has an ID different from the one specified no warning is displayed on the Home screen Note If multiple remote controls with assigned IDs are being used close together it is recommended that you select OFF for Check ID mismatch 6 Press G e Adialogue box to confirm the saving of settings is displayed 7 Use 4 P to select Yes and press Enter 8 When Remote ID enable is set to ON Page 81 The dialogue box for changing the ID of the remote control is displayed Proceed to step 9 Remote ID enable Ramnta control in 1 Press and simultaneously and release 2 Press 1 within 2 seconds 3 Press Enter Setting completes when this indication disappear ea of remote control gt Unable to set up for remote control that does not correspond to remote control switching function Please consult your authorized Panasonic dealer for details To discontinue change please restart the system Press Enter to End hes ERI EEN save avaj Note While the dialogue box is displayed video conference calls cannot be received When Remote ID enable is set t
89. isplayed The IP address is also displayed even if a matching entry exists in the contact list If consecutive video conference calls are made to the same destination only the latest call will appear in the outgoing call history Incoming Call History Only 2 party video conference calls can be made using the incoming call history Ifthe calling party s IP address is registered in the contact list the contact name is displayed Otherwise the IP address or host name is displayed e f consecutive unanswered video conference calls are received from the same party only the latest call will appear in the incoming call history User Manual Press Menu The Menu screen is displayed Select Call History using A W and press Enter The outgoing call history screen is displayed Call history Site Date and Time Duration Call result an eink vaca London 09 JUL 2010 19 33 000200 O utgoing recorded Please select an entry B New York 09 JUL 2010 19 32 00 40 00 and press Start to London make a call Paris 09 JUL 2010 1223 01 23 20 O l New York 01 JUL 2010 20 42 00 52 58 O J Start London o P G Paris 01 JUL 2010 20 32 00 00 30 O O bi m New York 01 JUL 2010 20 32 00 06 40 O rr m EEN Delete E coming Call DYI Delete Al The result of the video conference call is displayed in the Call result column as follows O The video conference call was established X T
90. isplayed Check the remote control ID of the KX VC500 Page 27 Note Ifthe remote control ID is not displayed on the Home screen contact your dealer 2 Press and hold and at the same time 3 Within 2 seconds after you release the buttons press the number 1 to 3 corresponding to the ID displayed on the Home screen Note Ifthe remote control is still unresponsive after performing the procedure above contact your dealer 106 User Manual Additional Information Cannot connect with another The LAN cable is not connected properly party Check that itis connected to the KX VC500 properly Page 17 Perform a network test by entering the IP address of the other party and then confirm the connection to the other party Page 82 The maximum bandwidth setting is incorrect 3 party video conference calls are not possible if 512 kbps is selected 4 party video conference calls are not possible if 512 kbps or 768 kbps is selected Check your maximum bandwidth setting and select a value that is appropriate for your network environment If you are trying to connect to a non Panasonic video conference system a connection might not be possible depending on either your or the other party s bandwidth settings Either check your settings and change them or have the other party do the same Page 77 Page 91 If you change your own settings you should register the new information as a loc
91. it numbers enter these numbers as they are Do not enter like 001 Example The IP address is 192 168 0 1 Correct entry 192 168 0 1 Wrong entry 192 168 000 001 Subnet mask Enter the subnet mask Default Gateway Enter the IP address of the default gateway Max Bandwidth Press Enter and use A W to select the maximum allowed bandwidth to User Manual 91 Contacts and Settings 92 be used 512 kbps 768 kbps 1 0 Mbps 1 2 Mbps 2 0 Mbps 3 0 Mbps 4 0 Mbps 5 0 Mbps 6 0 Mbps 7 0 Mbps 8 0 Mbps 9 0 Mbps default 10 0 Mbps Note The maximum bandwidth during a video conference call adjusts to that of the party that has set the lowest bandwidth for the maximum bandwidth setting among all participating parties You cannot select a value that is higher than the maximum bandwidth set by the dealer For details contact your dealer When you make a 3 party video conference call select a value of 1 0 Mbps or higher Otherwise the image quality and the sound quality cannot be guaranteed When you make a 4 party video conference call select a value of 2 0 Mbps or higher Otherwise the image quality and the sound quality cannot be guaranteed Encryption Use 4 gt to select whether to enable encryption ON Encryption is enabled OFF default Encryption is disabled 5 Note Be careful when changing encryption settings because doing so ma
92. ite ES LY i Whaper Mode OFF x AS 2 e Layout 3 B A Other Site B This Site Note You can press B or R to switch the screen layout to that button s pre assigned layout The layout displayed by each button depends on the screen layout currently in use Other Site Layout 1 User Manual 43 Changing the Screen Layout 44 Both Sites Layout 2 This Site Layout 3 Example When using Layout 2 Y Whaper Mode OFF B The screen layout will be switched to Layout 3 R The screen layout will be switched to Layout 1 When using a secondary video source Page 55 Page 59 the screen layout cannot be changed You can change the screen layout when connecting to an MCU or non Panasonic video conference system When connecting to an MCU or non Panasonic video conference system images received from the other party may not be displayed in the correct aspect ratio the ratio of the width of the image to its height In this case perform the following operation during the video conference call When the video conference call ends the aspect ratio will return to Auto default 1 Press G The aspect ratio dialogue box is displayed 2 Use A W to select Auto default 16 9 or 4 3 Adialogue box showing the selected aspect ratio is displayed for about 3 seconds When connecting to an MCU the MCU s screen will be displayed as
93. l not be displayed on any of the images Status Indication The status of the KX VC500 is displayed with an icon Page 27 User Manual 29 Preparation Note Pressing Full Screen on the remote control will hide or unhide the other party s information duration network status indication and guide displays 1 If the network status indication has been set to not be displayed pressing Full Screen will not show the icon 30 User Manual Starting a Video Conference Making a Video Conference Call You can make a video conference call using one of the following methods Note During a video conference call you cannot perform the following operations Pressing Menu to display the Menu screen Pressing Contact to display the contact list screen Make sure that peripheral devices e g display main video camera are turned on If a called party does not answer a video conference call within approximately 60 seconds the call will be terminated automatically 2 party 3 party 4 party video conference calls can be made using the outgoing call history Only 2 party video conference calls can be made using the incoming call history You cannot add parties to an existing video conference call During a 3 party 4 party video conference call even if only one party ends the video conference call the rest of the parties will also be disconnected A video conference call will start with only the parties that a
94. let Plug the power cord into the outlet There is no display A cable or cord is not properly connected Check that all cables to the KX VC500 are connected properly Page 17 Perform self diagnosis and check the performance of the video camera and the display that are connected to the KX VC500 Page 83 The main video camera is not turned on Turn on the main video camera The display is not turned on or the input that the KX VC500 is connected to is not selected Turn on the display and select the input that the KX VC500 is connected to The KX VC500 is in screen standby mode Pushing a button on the KX VC500 or the remote control or receiving a video conference call will end standby mode and the display will return Note The network administrator can set the length of time until the KX VC500 enters screen standby mode Page 88 When connecting a device equipped with HDCP High bandwidth Digital Content Protection only a blue or blue black screen may be displayed If an image is not correctly displayed do not connect an HDCP equipped device The area at the edges of the screen is not displaying properly Contact your dealer Note The display is not set to show the full image Set the display to show images at full screen When connecting to an MCU or non Panasonic video conference system the other party s image may be trimmed depending on the device used by the other party
95. ll Duplex it Camera terminal on the back of the KX VC500 is necessary to change the system setting using an HDMI cable For details contact your dealer Do not connect to a hub router set to Half Duplex For more details about routers and DCEs refer to the documentation for each device 22 User Manual Preparation 5 Insertthe included power cord into the AC IN terminal on the back of the KX VC500 Use only the included power cord 6 Plugin the power cord into the power outlet Choose an outlet that is convenient for plugging unplugging System Layout Examples Display and Main Video Camera Place the display and main video camera at the same side of the room Note If you use speakers refer to Amplifier Active Speaker Connection Page 25 Microphones Up to 4 Boundary Microphones can be connected in cascade There are no separate terminals for input and output on the Boundary Microphones Also Boundary Microphones and general purpose microphones can be used simultaneously Make sure that the microphones are placed at least 1 m away from the display and speakers Do not connect more than 4 Boundary Microphones Doing so will cause all Boundary Microphones to stop working When 2 or more Boundary Microphones are connected if you want to change the output sent to the other party to stereo it is necessary to configure the settings manually Page 79 If you are connected to
96. low The message displayed before the first restart Current Availabl Restart to use the latest Downlo software te CBJ ER Abort EGI ja User Manual 87 Contacts and Settings The message displayed before the second restart m niet uit Het updaten kan 5 min duren Na updaten start systeem opnieuw op REL 5SPWRS lZ WS1pOZES ESR SEDU ST After the second restart the system will start up with the latest software Note Contact your dealer for more information on obtaining the latest firmware and User Manual Ifthe checking downloading or installing of a software update fails an error message is displayed Press Enter to restart the system Please try the following a Check that the DNS server s IP address or the proxy server s IP address and proxy port are correct and then try updating the software again b If the above step is unsuccessful try updating the software again later The network may be currently very busy If the retry fails several times there might be a problem with your communication lines Please contact your dealer Making Screen Standby Settings When the KX VC500 or remote control are not operated or a video conference call is not received for a specified length of time the KX VC500 enters standby mode You can set the length of time here 1 Login to the administrator menu Page 84 The admin menu screen is displayed 2 Pres
97. ltipoint control unit you can make video conference calls with 5 parties or more This feature must be enabled with an activation key Page 69 Page 89 For details about the types of MCUs you can connect to contact your dealer Communication cannot be encrypted when you connect to an MCU Instead connect over an intranet or via a VPN User Manual 3 Introduction Trademarks HDMI is a trademark or registered trademark of HDMI Licensing LLC in the United States and other countries This product is licensed under the AVC Patent Portfolio License This license permits the end user to perform for personal and non commercial use only the following actions Encode video in compliance with the AVC Standard below AVC Video Decode AVC Video that was encoded by a consumer engaged in both personal and non commercial activity Decode AVC Video obtained from a video provider licensed to provide AVC Video Additional information may be obtained from MPEG LA LLC See http Awww mpegla com All other trademarks identified herein are the property of their respective owners Open Source Software Parts of this product use Open Source Software supplied based on the conditions of the Free Software Foundation s GPLs and or LGPLs and other conditions Relevant conditions apply to this software Therefore please read license information about GPLs and LGPLs and information about other Open Source Software in the inclu
98. lume Tone V Multicast Status Contact MIC Mute C mam Connection status gor T End I i rTIW L ee c pY o EBJ ERY IGI BY Whisper Mode OFF MIC displays the connection status of the Boundary Microphone only The connection status of general purpose microphones is not displayed Ifthe MIC detection setting has been disabled through system settings the connection status of the Boundary Microphone will not be displayed Page 78 2 Press Back The display returns to the screen in use before the connections status screen was viewed 64 User Manual Displaying Unit Information 1 Press Status twice The unit information screen is displayed Name Tokyo MAC address i a ooh Pe IP Address 192 168 181 110 Subnet mask 255 255 255 0 j Default Gateway 192 168 181 1 j Max Bandwidth 9 0 Mbps Resolution send 1 024x768 i Encryption OFF 1 Software version CE Frequency 50 Hz mB GRE Next LG LY Whisper Mode OFF The status of communication encryption is displayed under Encryption and the resolution for sending images is displayed under Resolution send This information is not displayed when communication is not occurring Features activated due to software enhancement Page 89 are displayed in Software version The details are as follows CE Connection t
99. mera and sub video camera will be automatically set to HD even if you have specified Full HD Default MIC Mute set Use 4 gt to select whether to mute the microphone s at the start of a received video conference call ON Mutes the microphone s OFF default Does not mute the microphone s Active call Menu Use q gt to select whether to display the guide when a video conference call begins ON default Displays the guide OFF Hides the guide Noise reduction Use 4 gt to select whether to enable noise reduction when a video conference call begins ON Enables noise reduction OFF default Disables noise reduction Call Limit time Enter the maximum length of time for the duration of a video conference call in hours and minutes Note Ifyou set 0 hours 0 minutes default the call time is unlimited Ifthe duration of a video conference call exceeds the specified length of time the call will be automatically disconnected User Manual MIC detection Use q P to select whether to enable the detection of the connection status of the Boundary Microphones ON default Enables the detection of Boundary Microphones OFF Disables the detection of Boundary Microphones Note When not using Boundary Microphones set this to OFF Network Connection Status Use 4 gt to select whether to display the network status indicati
100. nasonic video conference systems you can connect to contact your dealer Call Failed due to combination mismatch Ina multiple party video conference call one or more of the parties is incompatible Check the software version of all parties Update the KX VC500 with the older software version so that the versions match Call Failed due to unsupported product or other error e An unsupported feature was used Check the software version of all parties Update the KX VC500 with the older software version so that the versions match For details about supported versions and features contact your dealer e Connection to an unsupported MCU or non Panasonic video conference system was attempted For details about supported MCUs and non Panasonic video conference systems contact your dealer Call disconnected due to incompatible device or unexpected error The other party s device uses an unsupported codec Have the other party check their settings User Manual 113 Additional Information Received remote control ID n1 VC500 current setting is n2 Press Home button using the correct remote control or setup remote control as follows 1 Press and at the same time 2 Within 2 seconds press n2 3 Press Home to finish this message will disappear If this message will not disappear please check the batteries in your remote control and try again
101. nput screen 2 Manual Dial Site 2 Enter destination IP addresses then press Start to make a call y start Start DEN a gt p x H Back ome O emer gt i SLT BBM contacts BRB 1 point EG 3 points Y Clear 36 User Manual Starting a Video Conference G The screen will be switched to Input screen 3 mam N Enter destination IP addresses then press Start to make a call Site 3 eu GBB Contact ist R 1 point GIB 2 points YS clear IP addresses will be cleared if you move to another input screen without pressing Start When connecting to an MCU or non Panasonic video conference system you cannot make 3 party 4 party video conference calls 3 Enter the IP address Ifthe IP address contains 1 or 2 digit numbers enter these numbers as they are Do not enter like 001 Example The IP address is 192 168 0 1 Correct entry 192 168 0 1 Wrong entry 192 168 000 001 Note You can refer to the contact list when entering the IP address by following the procedure below 1 Press B The contact list screen is displayed 2 Use A W to select the contact you want to refer to You can use q gt to select the displayed tab Page 34 You can use the numeric buttons of the remote control to select the displayed tab Page 34 3 Press Enter The display returns to the input screen You cannot enter the IP addr
102. nswered the call For example if only one party answers a 4 party video conference call the video conference call will start as a 2 party video conference call 3 party 4 party video conference calls may not be possible depending on bandwidth settings Page 77 Page 91 When connecting to non Panasonic video conference systems you can make only 2 party video conference calls Calling Using Speed Dial 2 party Conference 3 party Conference 4 party Conference Note To call using speed dial you need to have a speed dial number programmed in Speed Dial in the contact list Page 71 User Manual 31 Starting a Video Conference Calling from the Home Screen Operation with the Main Unit 1 Press Home The Home screen is displayed 1 2 3 4 2 Press One Touch Connection 1 to 5 The LED for the One Touch Connection number you pressed lights up eee emas TS e The information registered to the selected Sea ope 7 1 2 31 415 One Touch Connection number is displayed BE Sean ee EB a i i moe RB New York 133 Paris BW Board meeting IS Le Olly sur B 3 Press Start to start the call 4 When you want to end the call press End The Home screen is displayed Calling from the Home Screen Operation with the Remote Control 1 Press Home The Home screen is displayed Video Out On Off FullScreen Layout 2 With the dial keys enter a One Touch Connec
103. nt of Panasonic System Networks Co Ltd Panasonic System Networks Co Ltd 2010 PNQX2746YA KK1010KU1021
104. ntact your dealer for installing upgrading or repairing this device 2 Do not forcefully hit or shake this device Dropping or bumping this device can damage or break this device 3 Do not place this device in a freezer or other location where it is exposed to cold temperatures Doing so may result in damage or malfunctions 4 Place this device at least 2 m away from radios office equipment microwave ovens air conditioning units etc Noise from electronic devices can cause static and interference in other devices 5 Do not place this device in a location where it is exposed to hydrogen sulfide phosphorous ammonia sulfur carbon acid dirt toxic gas etc Doing so may result in damage and the usable life span of the device may decrease 6 Do not apply insecticides or other volatile liquids to the device nor leave rubber bands or vinyl objects on the device for extended periods of time Doing so may result in alterations to the material or paint peeling off the device 7 Do not bring cards with magnetic strips such as credit cards and telephone cards near the microphone Cards might become unusable 8 Do not bring the device near items that emit electromagnetic waves or that are magnetised high frequency sewing machines electric welders magnets etc Doing so may result in static noise or damage 9 Keep the device at least 10 cm away from all walls If placed against a wall the device may no
105. numbers enter these numbers as they are Do not enter like 001 Example The IP address is 192 168 0 1 Correct entry 192 168 0 1 Wrong entry 192 168 000 001 Multicast or broadcast addresses cannot be used User Manual Additional Information Connection will be closed in The time set for Call Limit time has one minute remaining n seconds Page 78 Press YES to continue Ifyou select Yes you can extend the call limit time for the amount Note set for Call Limit time If you select No the call is disconnected The message first appears when one minute remains and 60 is displayed for n Then the remaining time starts to decrease Disconnected When connecting to an MCU or non Panasonic video conference system the video conference call was disconnected because encryption settings were enabled Disable encryption settings on both sides When connecting to an MCU or non Panasonic video conference system the video conference call was disconnected for an unknown reason Wait a while and then try making the video conference call again If video conference calls get disconnected repeatedly contact your dealer Call failed due to insufficient The other party s maximum bandwidth is set to a value that cannot bandwidth setting on called support 3 party 4 party video conference calls site Ask the other party to change their maximum bandwidth settin
106. o OFF Page 81 The system settings screen is displayed Press Home to return to the Home screen 82 User Manual 9 Use the following procedure to change the ID of the remote control 1 Press and hold and at the same time 2 Within 2 seconds after you release the buttons press the number 1 to 3 corresponding to the ID that you specified for Remote control ID in step 4 1 1D1 2 1D2 3 1D3 10 Press Enter The dialogue box disappears and the remote control ID of the KX VC500 will be saved Note Ifthe dialogue box does not disappear repeat the procedure above several times if necessary If the dialogue box still does not disappear turn the power off and then back on to cancel the settings For details contact your dealer 11 Press Home The Home screen is displayed Performing a Network Test You can confirm whether a network connection can be established with a particular IP address Note You cannot perform a network test from the contact list screen or the call history screen 1 Press Menu The Menu screen is displayed 2 Use A WV to select Settings and press Enter The system settings screen is displayed 3 Press gt The second page is displayed Contacts and Settings 4 Use A W to select Network Test and press Enter The network test screen is displayed masm EBI GRD start LG PY J clear 5 En
107. o MCUs and non Panasonic video conference systems is available Displaying the Connection Status Video Out On Off FullScreen Layout r Camera y Sub Video Source Volume Tone Multicast Status Contact MIC Mute L mm User Manual 65 Displaying the Connection Status 66 If Status is pressed twice during a video conference call you can press R to switch to the next screen That screen displays the unit name IP address packet loss rate connection bandwidth resolution frame rate and field frequency for the 3 parties displayed under Site 1 Site 2 and Site gn 42 Frequency is not displayed when connecting to an MCU or non Panasonic video conference system Depending on the other party Name may be blank Site 1 Name Panasonic KX VC500 3 4 IP Address 192 168 181 111 Frequency 50 Hz Loss 21 6 Bandwidth 3 5 Mbps I Resolution 1024x768 Framerate 60fps gt Site 2 Name Panasonic KX VC500 2 21 IP Address 192 168 181 112 Frequency 50 Hz Loss 1 6 Bandwidth 3 5 Mbps Resolution 1024x768 Framerate 60 fps Site3 Name IP Address Frequency 4 Loss a Bandwidth Resolution Frame rate EBH Prev ERI EG3 Y whisper Mode OFF 2 Press Back The display returns to the screen in use before the step 1 was performed User Manual About Enhanced Features
108. o output 7 Press Home The Home screen is displayed Setting the MIC Position manually 1 Press Menu The Menu screen is displayed User Manual 79 Contacts and Settings 2 Use A W to select Settings and press Enter The system settings screen is displayed 3 Press gt e The second page is displayed 4 Use A W to select MIC Setting and press Enter The auto settings screen is displayed Note Ifthe manual settings screen is displayed proceed to step 6 5 Press B The manual settings screen is displayed ath MIC2 Center Mono MIC3 Center Mono MIC4 Center Mono EBI Auto ERI HGH save aya 6 Use A W to select the Boundary Microphone you want to configure and press Enter 7 Use A W to select the Boundary Microphone s relative position Left side Sounds on left side are played Right side Sounds on right side are played Center Mono All sounds are played through both the left and right speakers at the same volume Center stereo Sounds centred on the microphone are played through both the left and right speakers at the same volume Note When a Boundary Microphone is set to Center stereo make sure that it is placed with its connector facing the display For the settings shown in the following diagrams the left right channels are 80 User Manual displayed as viewed from the side of the main vid
109. of the hub or router are different to those of the KX VC500 Contact your dealer Packet loss is occurring The network is congested Check the display of the network status indication Page 29 If the icon shows only 0 1 bars continuously press Status twice and check the fields Loss and Bandwidth then contact your network administrator or dealer Page 65 The maximum bandwidth setting is incorrect During a 3 party video conference call at least 1 Mbps of bandwidth is required Change the Max Bandwidth setting to a value of 1 0 Mbps or higher Page 77 Page 91 During a 4 party video conference call at least 1 5 Mbps of bandwidth is required Change the Max Bandwidth setting to a value of 2 0 Mbps or higher Page 77 Page 91 Ifyou are trying to connect to an MCU or non Panasonic video conference system depending on the other party s device the image may be distorted due to lack of bandwidth In this case contact your dealer There may be a problem with your communication lines Contact your dealer The maximum bandwidth The maximum bandwidth during a video conference call adjusts to that changes during a video of the party that has set the lowest bandwidth for the maximum conference call bandwidth setting among all participating parties Ilfthere is a problem with your communication lines contact your dealer The computer or sub video e Cables or cords may n
110. on ON default Displays the network status indication OFF Hides the network status indication Still image quality Use 4 gt to select the display resolution to use when you send still images from the sub video camera to other parties Full HD default The resolution of still images is Full HD HD The resolution of still images is HD Note Ifthe network has low bandwidth and a high rate of packet loss selecting HD is recommended For details contact your dealer Ifthe field frequency is different between parties in a video conference call the display resolution will be HD even if you have specified Full HD During a 4 party video conference call the display resolution will be HD even if you have specified Full HD Press G e Adialogue box to confirm the saving of settings is displayed Use q P to select Yes and press Enter The system settings screen is displayed Press Home The Home screen is displayed Display Unit Information You can view the setting information for the KX VC500 Contacts and Settings 1 Press Menu The Menu screen is displayed 2 Use A W to select Settings and press Enter The system settings screen is displayed 3 Press gt e The second page is displayed 4 Use A W to select System Info and press Enter The unit information screen is displayed Page 65 Name
111. onference call Making Sound Settings Page 54 1 Press Menu Note The Menu screen is displayed You can listen to a sample of the following items by pressing R 2 Use A W to select Settings and press Welcome Screen Vol Enter Ringback Tone Vol The system settings screen is displayed Ring Tone Vol 76 User Manual Contacts and Settings 5 Press G e Adialogue box to confirm the saving of settings is displayed 6 Use lt q P to select Yes and press Enter The system settings screen is displayed 7 Press Home The Home screen is displayed Making Connection Settings 1 Press Menu The Menu screen is displayed 2 Use A W to select Settings and press Enter The system settings screen is displayed 3 Use A W to select Call set up and press Enter The connection settings screen is displayed lt Manual Max Bandwidth 9 0 Mbps p Encryption OoN OFF gt Max Resolution lt FullHD HD Default MIC Mute set ON OFF gt Active call Menu ON OFF p Noise reduction lt ON Call Limit time 10 h 0 m EBJ ERJ Next EG Save EY3lJ 4 Use A W to select the following items for input The following items are displayed over 2 pages To view all the items press R to move to the next page and press B to move to the previous page You must save the settings separately for each screen on
112. or non Panasonic video conference system 1 Press Camera Sub The sub video camera s image is displayed ont E 2 Press R 1 KEC sJ iwa 4 The still image from your sub video camera is displayed on your display and the other party s display Note 2 3 The image becomes gradually clear after a black screen is displayed for about 1 second Ifyou press R while the still image is being sent the image taken when you pressed R the second time is sent to other party s display again Ifthe network has low bandwidth and a high rate of packet loss either it will take a long time to display a clear image or a blurred image will be displayed 3 Press G The display switches from the still image back to the normal sub video camera image Note Ablack screen is displayed for about 1 second after you press G 4 Press Camera Main The screen returns to the main video camera s image User Manual 63 Displaying the Connection Status Displaying the Connection Status You can confirm the connection status of the network and peripheral devices 1 Press Status Video Out Oni The connections status screen is displayed An lt X mark is displayed next to any network or peripheral devices connection that is not in normal operation or not connected Example The Boundary Microphone connection is not normally operating System status Vo
113. or the correct method of disposal Precaution Note for the battery symbol bottom two X symbol examples This symbol might be used in combination with a chemical symbol In this case it complies with the requirement set by the Directive for the chemical involved For users in Germany only e Machine Noise Information Ordinance 3rd GPSGV The highest sound pressure level is 70 dB A or less according to EN ISO 7779 This equipment is not for use at video display work stations according to BildscharbV For users in Taiwan Korea only WARNING This is a class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures For users in Taiwan only Notice This product contains a CR coin lithium battery When disposing of the product the battery must be removed Contact your dealer for details User Manual 15 Preparation Part Names and Usage Main Unit Front 16 oO Power LED Shows the power status The LED is red when the power is on and off when the power is off Remote Control Signal Receiver Receives Remote Control signals The maximum range of reception is approximately 8 m from front of the KX VC500 and approximately 3 m from 20 on each side total 40 Start button Press to make or manually answer video conference calls Page 31 Page 41 End button Press to end a video conf
114. ot be connected properly camera s video is not Make sure all connections to the KX VC500 are correct Page 55 displayed Page 59 On the Home screen press PC or Camera Sub and then check the computer s screen or sub video camera s image Page 56 Page 60 The computer s display resolution or refresh rate is incompatible with the KX VC500 Set your computer s resolution and refresh rate to a setting compatible with the KX VC500 Page 55 It takes a long time to display e Sending a still image requires time Packet loss is occurring a clear image when displaying Change the Still image quality setting to HD Page 78 a still image from the sub video camera 108 User Manual Additional Information Audio The other party cannot hear your voice The microphone cable is not properly connected Check that the microphone is properly connected to the KX VC500 Page 17 Perform self diagnosis and check the performance of the microphones that are connected to the KX VC500 Page 83 The microphone is muted Press MIC Mute on the remote control or press the MIC Mute button on the Boundary Microphone to unmute the microphone Page 52 Default MIC Mute set is set to ON The microphones are muted at the start of a received video conference call Confirm the settings Page 78 The microphone is being obstructed During the video conference call do not block the microphone
115. ote You can hide or display the dialogue box by pressing B Set the microphone at least 1 m away from the speakers 5 Press R The self diagnosis starts Note e Check the image that is displayed from the main video camera To avoid feedback slowly raise the volume using the remote control s button e When someone speaks into the microphone confirm whether the sound plays back through the speakers During self diagnosis all Boundary Microphones will be set to Center stereo During self diagnosis the tone will be set to Standard 6 Press R The self diagnosis ends User Manual 83 Contacts and Settings Note Ifyou do not press R the self diagnosis will automatically end after about 10 minutes 7 Press Home The Home screen is displayed Performing Remote Maintenance The following operation is for performing remote maintenance by your dealer After performing the operation you cannot use the KX VC500 until remote maintenance is finished However turning the power off and then back on cancels remote maintenance and you can use the KX VC500 For details contact your dealer 1 Press Menu The Menu screen is displayed 2 Use A W to select Settings and press Enter The system settings screen is displayed 3 Press gt twice The third page is displayed 4 Use A W to select Remote access and press Enter The
116. rd with any other device It may cause fire or electric shock Never open or remove unit covers that are screwed with screws A high voltage component can cause electric shock User Manual 9 For Your Safety Installation 10 Q 0Y Unplug the unit from the AC outlet and have it serviced by qualified service personnel in the following cases a Ifthe unit does not operate according to the operating instructions Adjust only the controls that are explained in the operating instructions Improper adjustment of other controls may result in damage and may require service by a qualified technician to restore the unit to normal operation b If the unit has been dropped or the cabinet has been damaged c If unit performance deteriorates If damage to the unit exposes any internal parts disconnect the power cord immediately and return the unit to your dealer Do not install the unit in any other way than described in relevant manuals Do not touch the unit AC adaptor AC adaptor cord or AC cord during a lightning storm The AC adaptor should be connected to a vertically oriented or floor mounted AC outlet Do not connect the AC adaptor to a ceiling mounted AC outlet as the weight of the adaptor may cause it to become disconnected Only connect the unit to the type of electric power specified on the label affixed to the unit Confirm the type of electric power supplied to the installation site i
117. ress to display the Home screen T Ta Ss dt Press to return to the previous Page 27 screen Press to select the feature assigned ke A to each colour Available features are displayed in the guide area Page Volume Tone 27 V Multicast Status Contact MIC Mute J mm P ress to mute the microphone during a call so that the other party cannot hear your voice P age 52 call Press to increase and to decrease the volume Page 51 Press to select a tone equaliser setting during a call Page 54 This button is not available for use Press to display the connection status of the network and peripheral devices Page 64 Press to display your contact list This can only be pressed from the Home screen Press to dial or perform settings where inputting digits characters is required Page 95 18 User Manual Preparation Boundary Microphone Optional Accessory Boundary Microphone Proprietary cable included Cable length approx 8 5 m o je Part No KX VCA001 MIC Mute button Press to mute your own voice so that other video conference call participants cannot hear you Page 52 LED Indicate the operational status of the Boundary Microphone Red on Microphone is muted Green on Transmitting Orange blinking in 1 second intervals Starting up Off No transmission in progress
118. rs You can set the tone of a video conference call before starting the call Page 76 After a video conference call is finished the tone setting returns to the value set before starting the call When connecting to an MCU or non Panasonic video conference system the tone is set to Standard and cannot be changed 54 User Manual Displaying Other Video Sources Displaying a Computer s Screen You can display a computer s screen on your display and to other parties by connecting the computer to the KX VC500 This is convenient when explaining something on the computer s screen while showing it to others for example Main video camera Internet 1 DCE Data Circuit terminating Equipment Connecting the Computer Connect your computer s monitor output to the back of the KX VC500 using a VGA cable Page 17 Make sure the cable used has the correct connector shapes to connect to both your computer and to the KX VC500 You can connect or disconnect the computer during a video conference call You can only display one computer s screen at a time The computer screen resolutions supported by the KX VC500 are VGA 640 x 480 SVGA 800 x 600 and XGA 1024 x 768 SXGA 1280 x 1024 is not supported For each resolution the following settings are supported User Manual 55 Displaying Other Video Sources VGA 60 72 75 85 SVGA 60 72 75 85 XGA 60 70 75 85 Displaying the Comput
119. s gt The second page is displayed 88 User Manual 3 Use A W to select Standby Setting and press Enter The screen standby settings screen is displayed ops ERJ EGH save BYA Clear Enter the length of time 0 99 in minutes until the KX VC500 enters screen standby mode default 10 Note If you set 0 the KX VC500 will not enter screen standby mode automatically However if you press the remote control s Video Out On Off button the KX VC500 will enter screen standby mode even if 0 is set Press G A dialogue box to confirm the saving of settings is displayed Use q gt to select Yes and press Enter The admin menu screen is displayed Press Home The Home screen is displayed Making Administrator Password Settings Login to the administrator menu Page 84 The admin menu screen is displayed 2 Press P The second page is displayed Contacts and Settings 3 Use A W to select Password Settings and press Enter The password settings screen is displayed IS New password Retype new password l EB J ERJ EGH Change Y Clear 4 Use A W to select the following items and enter a password 4 10 digits Current password Enter the current password default 00000000 New password Enter the new password Retype new password Enter the new password again Note Please change the default login password
120. t be able to ventilate properly which may lead to a system malfunction due to overheating ai N User Manual 10 Avoid placing the device in areas with high humidity and exposing it to rain Neither the main unit nor the power plug is water resistant 11 The power outlet should be near the product and easily accessible About the Operating Environment This device includes a feature that automatically adjusts voice transmissions to improve clarity After beginning a video conference call adjustments to the call environment may not complete immediately and as a result voices may cut out or echo In such cases at the beginning of the video conference call be sure to speak in turn with other parties About Moving the Device Do not move this device while cords are still connected Doing so may result in damage to the cords Other The unit may not operate in the event of a power failure The illustrations and screenshots in this manual are for reference only and may vary from the actual product Before Operation Data Security We recommend observing the security precautions described in this section in order to prevent the disclosure of sensitive information Panasonic is not responsible for any damages caused by improper use of this device Preventing Data Loss Keep a separate record of all information stored in the contact list Preventing Data Disclosure Donot place this device in a loc
121. ter like 001 Example The IP address is 192 168 0 1 Correct entry 192 168 0 1 Wrong entry 192 168 000 001 4 Press G e Adialogue box to confirm the saving of settings is displayed 5 Use q p to select Yes and press Enter The contact list screen is displayed Note Tocontinue entering another contact press B and repeat steps 3 5 6 Press Home The Home screen is displayed Registering a Multiple party Contact 1 Press Menu The Menu screen is displayed 2 Use A W to select New Contact and press Enter The contact list registration screen is displayed Group Site Board meeting Speed Dial 4 Multi Point 4 No 2sites FERC IP Addres Site 1 London Site 2 New York BJ ER EGH save aya User Manual 71 Contacts and Settings 3 Use A W to select the following items for input Group Site Enter a name for the video conference call up to 24 characters Page 95 Speed Dial Enter a speed dial number 1 300 Multi Point Use 4 P to select 2 sites or 3 sites For Site 1 Site 2 Site 3 Use the following procedure to select these from the contact list screen 1 Use A W to select Site 1 Site 2 or Site 3 2 Press Enter The contact list screen is displayed 3 Select a contact using AJ W You can use 4 gt to select the displayed tab Page 34 e You can use the numeric buttons of the remote
122. ter an IP address Ifthe IP address contains 1 or 2 digit numbers enter these numbers as they are Do not enter like 001 Example The IP address is 192 168 0 1 Correct entry 192 168 0 1 Wrong entry 192 168 000 001 6 Press R The network test starts After the network test is finished if the network test was successful or timed out the details of the results are displayed If the network test failed a message indicating the failure is displayed 7 Press Home The Home screen is displayed Performing Self Diagnosis You can check how your image will be displayed and how your voice will be heard to the other party before starting a video conference call using your own display and speakers 1 Press Menu The Menu screen is displayed 2 Use A W to select Settings and press Enter The system settings screen is displayed 3 Press P The second page is displayed 4 Use A W to select Self Diag and press Enter The self diagnosis screen is displayed with the dialogue box lt Image check gt Displaying image from camera Please check the image lt Sound check gt 1 Separate speaker and MIC more than 1m 2 Increment volume gradually using the remote controller and talk against the MIC Do not increase the volume sharply Use the remote control to change volume level 3 Please check the sound from speaker IB Guide OFF EREI Start EGI aya N
123. that all cables to the KX VC500 are connected properly Page 55 The computer is not turned on Turn on the computer The computer is not set to output from its external monitor video out port Change the computer s settings so that video is output from the external monitor port User Manual 111 Additional Information Sub Camera is not connected Check the connection Acable or cord is not properly connected Check that all cables to the KX VC500 are connected properly Page 59 The sub video camera is not turned on Turn on the sub video camera Sub Camera source is not compatible A cable or cord is not properly connected Check that all cables to the KX VC500 are connected properly Page 17 The signal input from the sub video camera is invalid Avalid signal cannot be received from the connected sub video camera Contact your dealer Check the display resolution e The computer s display resolution or refresh rate is incompatible with the KX VC500 Set your computer s resolution and refresh rate to a setting compatible with the KX VC500 Page 55 This IP Address is already in use On the network you are using another device is already using the IP address you have input for the KX VC500 Make sure that all devices on the network have unique IP addresses assigned Cooling Fan Malfunction Please turn off the system and call for servic
124. tion number 1 to 5 The information registered in the selected One Touch Connection number is displayed O_ x a L Remote Control 1 2 3 Olly Dun eh 3 Press Start to start the call You can also start the call pressing Enter 4 When you want to end the call press End The Home screen is displayed 32 User Manual Starting a Video Conference Calling from the Menu Screen Operation with the Remote Control Note From the Menu screen you can make a video conference call using up to 300 speed dial numbers 1 to 300 From the Home screen you can make a video conference call using up to 5 One Touch Connection numbers 1 to 5 1 Press Menu The Menu screen is displayed 2 Select Contact List using A W and press Enter The contact list screen is displayed Note Ifyou press G the contact list modification screen will be displayed and the entry can be modified Page 72 3 Press Y The speed dial screen is displayed Entries are displayed in speed dial number order Contact List No Group Site IP Address One Touch Key 2 New York 192 168 181 112 One Touch 2 5 of 300 in use 3 Paris 192 168 181 113 One Touch 3 Board meeting London 192 168 181 111 4 New York 192 168 181 112 Qos touch s Paris 192 168 181 113 s Not Registered start 7 Board meeting 2 gt A 6 London 192 168 1
125. tone signals entered the previous time are also displayed 70 User Manual Video Out On Off FullScreen Layout jera q Main Contacts and Settings Adding Contacts to the Contact List You can register the information of up to 300 contacts in the contact list Note Ifa video conference call is received while data is being entered a dialogue box to confirm if you answer a video conference call is displayed Use 4 P to select Yes or No and press Enter When Yes is selected you can answer a video conference call while any unsaved data is lost When No is selected you can continue entering the data Registering a New Contact Registering a Single party Contact 1 Press Menu The Menu screen is displayed 2 Use A W to select New Contact and press Enter The contact list registration screen is displayed CO Speed Dial F Multi Point Nox 2 sites 3sites p IP Address LB abc BES al EGJ Save EYS Clear 3 Use A W to select the following items for input Group Site Enter a name for the contact up to 24 characters Page 95 Speed Dial Enter a speed dial number 1 300 Multi Point Use 4 gt to select No IP Address Enter an IP address Ifthe IP address contains 1 or 2 digit numbers enter these numbers as they are Do not en
126. uctions level of hazard and injury caused when this unit is marked on the unit operated or handled improperly N WARNING Power and Earth Connection The power source voltage of this unit is listed on the nameplate Only plug the unit into an AC outlet with the proper voltage If you use a cord with an unspecified current rating the unit or plug may emit smoke or become hot to the touch Denotes a potential hazard that could result in serious injury or death A CAUTION Do not connect the unit to the AC outlet AC extension cords etc in a way that exceeds the power rating of or does not comply with the instructions provided with the AC outlet AC extension cords etc Denotes a hazard that could result in minor injury or damage to the unit or other equipment The following types of symbols are used to classify and describe the type of instructions to be observed The following symbols are examples To ensure safe operation the power cord supplied must be inserted into a standard three prong AC outlet which is effectively earthed through the normal This symbol is used to alert users to a specific wing operating procedure that must not be performed Q This symbol is used to alert users to a specific operating procedure that must be followed in order to operate the unit safely The fact that the equipment operates satisfactorily does not imply that the power point is earthed and that the installation is compl
127. ure that it is refitted when the fuse is replaced If you lose the fuse cover the plug must not be used until a replacement cover is obtained A replacement fuse cover can be purchased from your local Panasonic dealer IF THE FITTED MOULDED PLUG IS UNSUITABLE FOR THE AC OUTLET IN YOUR PREMISES THEN THE FUSE SHOULD BE REMOVED AND THE PLUG CUT OFF AND DISPOSED OF SAFELY THERE IS A DANGER OF SEVERE ELECTRICAL SHOCK IF THE CUT OFF PLUG IS INSERTED INTO ANY 13 AMP SOCKET If a new plug is to be fitted please observe the wiring code as shown below If in any doubt please consult a qualified electrician WARNING This appliance must be earthed IMPORTANT The wires in the mains lead are coloured as follows Blue Neutral Brown Live As the colours of the wires in the mains lead of this apparatus may not correspond with the coloured markings identifying the terminals in your plug proceed as follows The wire that is coloured BLUE must be connected to the terminal that is marked with the letter N or coloured BLACK The wire that is coloured BROWN must be connected to the terminal that is marked with the letter L or coloured RED 14 User Manual Under no circumstances should either of these wires be connected to the earth terminal of the three pin plug marked with the letter E or the Earth Symbol How to replace the fuse Open the fuse compartment with a screwdriver and replace the fuse and fuse cover For users in th
128. us display area of the screen Page 27 and the LED light on the Boundary Microphone Page 19 becomes red Make sure the colour of the LED changes Pressing MIC Mute again will unmute the microphone The LED light on the Boundary Microphone Page 19 becomes green Make sure the colour of the LED changes Volume Tone Multicast Status Contact MIC Mute mm Muting the Microphone Operation with the Boundary Microphone 1 Press the MIC Mute button 1 Anicon appears in the status display area of the lt screen Page 27 and the LED light on the Boundary Microphone Page 19 becomes red Make sure the colour of the LED changes Pressing the MIC Mute button again will unmute the microphone The LED light on the Boundary Microphone Page 19 becomes green Make sure the colour of the LED changes Note e When multiple Boundary Microphones are connected pressing the MIC Mute button of one Boundary Microphone will mute all Boundary Microphones 52 User Manual Adjusting the Volume and Tone Reducing Microphone Noise You can reduce the amount of ambient noise picked up by the microphone shuffling of papers etc during a video conference call When noise reduction is in effect the volume level of voices may also be reduced 1 Press Y Whisper Mode ON is displayed and noise uot reduction is enabled O Of Full Screen La
129. word Please contact your installer The encryption password settings do not match those of the other party in a video conference call Contact your dealer Check the Main Camera connection A cable or cord is not properly connected Check that all cables to the KX VC500 are connected properly Page 17 The signal input from the main video camera is invalid A valid signal cannot be received from the connected main video camera Contact your dealer Unable to register the contact list is full The contact list has reached its maximum capacity Delete unneeded contacts Page 72 Invalid IP Address The format of the entered IP address is invalid Enter the IP address correctly in the format XXX XXX XXX XXX decimal values separated by periods For values of only 1 or 2 digits enter these numbers as they are Do not enter like 001 Example The IP address is 192 168 0 1 Correct entry 192 168 0 1 Wrong entry 192 168 000 001 Multicast or broadcast addresses cannot be used Invalid Subnet mask The input subnet mask is invalid Enter a valid subnet mask Invalid Default Gateway The input default gateway is invalid Enter a valid default gateway Invalid Date Time Enter a date within the valid parameters Enter a date between January 1 2011 and December 31 2035 PC is not connected Check connection A cable or cord is not properly connected Check
130. y cause you 6 to become unable to communicate with other parties Be aware that if encryption is disabled 7 eavesdropping might be possible on networks that are not secured against such actions Ifyou cannot specify a value for Encryption because the setting is unavailable contact your network e When connecting to an MCU or non Panasonic video conference system set Encryption to OFF because encryption is not available Encryption must be disabled on both sides Max Resolution Use 4 gt to select the maximum display resolution of the main video camera and sub video camera used during a video conference call Full HD Maximum resolution 1920 x 1080i This mode switches the display resolution according to the condition of the network HD Maximum resolution 1280 x 720p User Manual This mode switches the display resolution according to the condition of the network Auto default This mode selects either Full HD or HD according to the available bandwidth Note Selecting Auto or HD is recommended When Full HD is selected if the other party has a low bandwidth the display resolution may be lower than when HD or Auto is selected Ifthe field frequency is different between parties in a video conference call the maximum resolution will be HD even if you have specified Full HD When making a 3 party video conference call the main video camer
131. yout meran yo Sub Main Duration 00h00m isper Mode ON Pressing Y again will display Whisper Mode OFF and noise reduction is disabled a SS oain P PBB oain ooon e GI This Site isper Mode Y hisper Mode OFFD You can set whether to enable noise reduction for a video conference call before starting the call Page 78 After a video conference call is finished the noise reduction setting returns to the value set before starting the call User Manual 53 Adjusting the Volume and Tone Adjusting the Tone You can adjust the tone during a video conference call 1 Press Tone A v Video Out On Off FullScreen Layout The tone control dialogue box appears and the current tone setting is displayed Video Source Pe Camera l i Tone EQ Control More Highs More Lows Multicast Status Contact MIC Mute o mam Voice Music 2 Press Tone A v to select a tone setting More Highs high pitched sounds are amplified Standard default sound More Lows low pitched sounds are amplified Voice makes voices easier to hear when there is a high level of ambient noise Music makes sounds with a broad frequency such as music easier to hear 3 After about 3 seconds the tone control dialogue box disappea

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