Dataport User Manual V.17
Contents
1. Ad 2 Date and Time Address B Control Panel Accessibility Add Hardware Options w P Folder Options wo amp Administrative BDE Tools Administrator 9 amp Internet Keyboard Mail Options eb gaa Network Phone and Plus Alarm Power Options Printers and Connections Modem Clock Faxes 3 gt g gt Sounds and Scanners and Scheduled Sound Effect Speech Symantec Cameras Tasks Manager Audio Devices LiveUpdate 8 Taskbar and User Accounts Start Menu vg Control Panel Q Switch to Category View See Also Add or Remo Game Controllers Fonts Q Windows Update 2 Help and Support QuickTime Figure 41 4 Click the Change or Remove Programs button Figure 42 Add or Remove Programs Change or Remove Programs Add Mew Programs G Add Remove Windows Components Set Program Access and Defaults Currently installed programs FTDI USB Serial Converter Drivers re HighMAT Extension to Microsoft Windows XP CD Writing Wizard FI hp instant support ie hp officejet d series E hp officejet d series FE HF Photo Printing Software B HP Share to Web Fag Hydravision E Instant Write ga Intel Application Accelerator ie Intel R PRO Network Adapters and Drivers amp Internet Explorer Q832894 al LiveReg Symantec Corporation W LiveUpdate 1 80 Symantec Corporation j Lotus NotesSQL 3 01 driver ie Macromedia Dreamweaver2. Cancel Figure 30 GA A ro Copyright 2000 2009 TASER International Inc All rights reserved Page 29 of 49 i PR Title X26 Dataport User Manual Department IT Version 5 0 Release Date 4 15 2009 3 The remainder of the screens function the same as during a download Figure 31 Note You might want to use the Save Encrypted Record tool to encrypt your records Only do this for just downloaded files Do not use this feature for previously saved records TASER X26 Download X26 DATAPORT DOWNLOAD Serial Number of X26 XO00 411517 Model lt 26 Date of Download 10 26 08 15 34 58 Local 0000 Local Times Calculated for US Mountain Standard Time Date Range Downloaded AI Daa 0000 Current PC Time Local Current X26 Time Local Time Difference RECORDED FIRING DATA SEG GMT Time Local Time Duration Temperature Batter secs deg C 7 0003 10 27 08 17 01 02 10 27 08 10 01 02 5 31 N004 10 27 08 17 01 09 10 27 08 10 01 09 5 31 TIME CHANGE RECORD SEG GMT TIME Local Time Change Type 000i 10 2708 17 00 25 10 2 7 08 10 00 25 AAAS TAIT 1710 90 TAIT AAA Figure 31 A A zy ro Copyright 2000 2009 TASER International Inc All rights reserved Page 30 of 49 Title X26 Dataport User Manual Department IT Version 5 0 Release Date 4 15 2009 UNINSTALLING PREVIOUS VERSIONS OF THE X26 DATAPORT SOFTWARE AND DRIVERS Windows 98se 1 Click the Start button located on the low
3. TASER PROTECT LIFE Dataport User Manual V 17 Title X26 Dataport User Manual Department IT Versi on 5 0 Release Date 4 15 7009 TASER INTERNATIONAL INC Dataport User Manual Version 17 Copyright 2000 2009 WARNING Failure to follow safety precautions and instructions contained in this document may result indam age to equipment TASER International Inc assumes no liability for users not following established procedures Pre Installation Information Contact TASER International Inc to confirm the latest version of the software before proceeding with the instructions in this manual Uninstall all previous versions of the X26 dataport software before installing the latest version See page 31 for instructions for Windows 98se See page 36 for instructions for Windows 2000 and Windows XP The installation is a two step process The X26 dataport software is installed first followed by the USB driver installation USB driver installation instructions vary slightly depending on your Windows operating system To determine your operating system see MINIMUM SYSTEM REQUIREMENTS on page 4 Administrative privileges for the workstation are needed when installing X26 dataport software and USB drivers Contact your agency s help desk if you receive an access denied message during installation This document is intended to provide basic operational instructions For more detailed information and
4. oe Uninstalling Taser X26 Deleting Registry settings Deleting files Waiting for the process to finish Uningtallation was successfull Figure 39 GA S ro Copyright 2000 2009 TASER International Inc All rights reserved Page 35 of 49 PROTEST Title X26 Dataport User Manual Department IT Version 5 0 Release Date 4 15 2009 UNINSTALLING PREVIOUS VERSIONS OF THE X26 DATAPORT SOFTWARE AND DRIVERS Windows 2000 and Windows XP 1 Click the Start button located on the lower left corner 2 Click Settings and then click Control Panel Figure 40 administrator 6 Internet A Internet Explorer E mail Microsoft Office Outlook _ of My Pictures DYD X Copy Platinum Simple C My Music Xi p ws My Computer Pervasive Event Log s a My Network Places MyDeluxelnvoices 8 Estimates le Contral Panel Microsoft Digital Image Pro Sy Set Program Access and z0 Defaults f em Mero Burning Rom eu ie Microsoft Office Document Imaging m 3 All Programs gt 2 Log Off 9 Shut Down Figure 40 K 5 l ra Copyright 2000 2009 TASER International Inc All rights reserved Page 36 of 49 Title Department Version 5 0 Release Date X26 Dataport User Manual IT 4 15 2009 3 Double click the Add Remove Programs icon Figure 41 amp Control Panel File Edit Help ay oa J 3 pO search I Folders view Favorites Tools DEK r Je
5. St Scottsdale AZ 85255 9603 Internet http www taser com Email support taser com 5 E ro Copyright 2000 2009 TASER International Inc All rights reserved Page 49 of 49 TECT LIFE
6. click Continue Anyway Figure 13 Hardware Installation AN The software you are installing for this hardware FTOI FT SUS Device has not passed Windows Logo testing to verify its compatibility with Windows XP Tell me why this testing i important Continuing your installation of this software may impair or destabilize the correct operation of your system either immediately or in the future Microsoft strongly recommends that you stop this installation now and contact the hardware vendor for software that has passed Windows Logo testing Continue Anyway Figure 13 4 Click Finish to complete the hardware installation Figure 14 Found New Hardware Wizard Completing the Found New Hardware Wizard The wizard has finished installing the software for FTOI FT SUA Device Click Finish to close the wizard Cancel Figure 14 5 Installation is complete You can remove the software installation CD from your computer 6 Reconnect your network cable if applicable r A E ro Copyright 2000 2009 TASER International Inc All rights reserved Page 13 of 49 lt PROTE T LIFE Title X26 Dataport User Manual Department IT Version 5 0 Release Date 4 15 2009 CLOCK OPERATION AND INFORMATION e The clock in the X26 device is an industry standard clock using a crystal similar to clocks in other electronic devices The clock can drift several minutes per month This is normal and is inherent in
7. 2 Click USB Dataport current version to download setup zip to your desktop 3 Close all running programs Windows XP users must unplug the computer from the network LAN Your network cable is similar to a phone cord but has a larger jack and thicker cord Double click the setup zip file on your desktop Double click the setup exe file and the installation program will begin Follow the on screen prompts to complete the software installation Plug the USB cable into the USB port Do not insert the USB DPM into the X26 device until the USB driver installation is complete 9 The USB cable DPM will illuminate red and the FOUND NEW HARDWARE WIZARD window will appear N 9 INSTALLING USB DRIVERS FROM THE INTERNET WINDOWS 98SE 2000 1 Click Next to continue Figure 49 Found New Hardware Wizard Welcome to the Found New Hardware Wizard This wizard helps you install device driver for hardware device To continue click Hest i Cancel Figure 49 r A ra Copyright 2000 2009 TASER International Inc All rights reserved Page 41 of 49 Title X26 Dataport User Manual Department IT Version 5 0 Release Date 4 15 2009 2 Check the Specify a Location box uncheck all other boxes and then click Next Figure 50 Found New Hardware weard H Locate Driver Files Where do wou want Windows to search for diver files Search for driver tiles for the following hardware device USB l
8. 4 d Macromedia Dreamweaver Mx Figure 42 Al r Tl m A Display 3 Regional and Language J System Fou OUND 153 00MB 19 25MB 3 07MB 10 36MB 2 93MB 2 59MB 21 75MEB 1 39MB 4 75MB O 95MB fe 15MB 109 00ME Copyright 2000 2009 TASER International Inc All rights reserved Page 37 of 49 Title X26 Dataport User Manual Department IT Version 5 0 Release Date 4 15 2009 5 Click Change Remove in the FTDI USB Serial Converter Drivers section Figure 43 F Add or Remove Programs _ D gt amp Currently installed programs Sort by Mame El FTOI USB Serial Converter Drivers Pe Change or Remove f Programs To change this program or remove it From your computer click Change Remove Change Remove Add New Programs Google Toolbar for Internet Explorer Size 0 74MB ee SE HighMAT Extension to Microsoft Windows XP CD Writing Wizard Size 2 15MB mA h E HM NIS Edit 2 0rc2 Size 1 25MB Add Remove Windows Fiat IBM 32 bit SDK For Java 2 v1 4 1 Size 59 39MB Components IEM DLA Size 3 55MB F Pa IBM Hard Drive Active Protection System Size 1 60MB IBM RecordNow Size 27 86MB Set Program Access ne 4 IBM ThinkPad Power Management Driver Defaults IBM ThinkPad UltraNay Driver Size 24 26MB ae IBM TrackPoint Accessibility Features Size 1 25MB i Intel Ri PRO Network Adapters and Drivers Interne
9. 47 04 26 04 11 43 30 04 01 28 01 23 40 04 26 04 15 33 53 05 05 04 17 25 05 Duration Temperature Secs deg C 5 20 20 2 ed 29 29 30 31 30 30 20 20 30 31 Je a4 to co AM im um imam mm 0 7 0 da 0 Change Type FROM TO FROM Figure 21 Battery s 42 42 42 42 42 42 41 40 39 39 23 47 46 46 45 AC 13 The Print Preview option provides a preview of printed records in the print format A dialog box will appear with the option to combine the time records with the firings records in one chronological list Figure 22 x76 Data Link j Do you want time change records combined with firing records ce Figure 22 14 A partial screen will appear showing the heading section of the printout You can scroll through the entire report if desired Figure 23 Note If the device has been configured to work with a Controlled Digital Power C TASER PROTECT LIFE Copyright 2000 2009 TASER International Inc All rights reserved Page 21 of 49 Title X26 Dataport User Manual Department IT Version 5 0 Release Date 4 15 2009 Magazine CDPM the model number will display as an X26R 426 Datalink Preview Figure 23 Note If a firing record does not have a valid date or time e g the month is greater than 12 the day is greater than 31 etc Invalid Date Time will be displayed on the screen Figure 24 I AS E re Copyright 20
10. P A IFE Title X26 Dataport User Manual Department IT Version 5 0 Release Date 4 15 2009 INSTALLING USB DRIVERS WINDOWS XP 1 In the Found New Hardware Wizard dialog box select Install the Software Automatically Recommended and click Next Figure 11 Note If the system displays a prompt asking if you want to connect to the internet for a suitable driver select No not at this time and continue Found New Hardware Wizard Welcome to the Found New Hardware Wizard This wizard helps you install software for USB lt gt Serial fe If pour hardware came with an installation CD lt or floppy disk insert it now hat do you want the wizard to do Install from list or specific location Advanced Click Next to continue Figure 11 2 Select FTDI FT8U2XX Device and click Next Figure 12 Found New Hardware Wizard Please select the best match for your hardware from the list below SI FTO FT ou SA Device Description Version Manufacturer Location FTOI FTSUZs Device 1 6 6 0 FTDI d sothware sthd2se nt FIDL FTS U2s6 Device 1660 FIO O drivers ttd2s ink ivy This driver iz not digitally signed Tell me why driver signing i important Figure 12 r A 5S re Copyright 2000 2009 TASER International Inc All rights reserved Page 12 of 49 Title X26 Dataport User Manual Department IT Version 5 0 Release Date 4 15 2009 3 In the Hardware Installation dialog box
11. TIME ON THE X26 FROM TIME ON X26 10 06 06 14 28 07 LOCAL TIME DATE TO TIME ON COMPUTER 10 06 06 14 28 12 LOCALTIME DATE Fomneyoe 21 2812 OM This action requires administrative rights If you wish to proceed and change the time on the X26 as described above please enter the administrative password and contirm If you do not have administrative rights please see your supervisor to reset the X26 time IF THIS TIME 1 INCORRECT Figure 28 A A 5 ro Copyright 2000 2009 TASER International Inc All rights reserved Page 27 of 49 Title X26 Dataport User Manual Department IT Version 5 0 Release Date 4 15 2009 VIEWING A PREVIOUSLY SAVED RECORD 1 To view a previously saved record select View Saved Record from the initial program screen Figure 29 g TASER International Inc w17 WELCOME TO THE DATAPORT DOWNLOAD SYSTEM DOWNLOADED BY RANK Captain FIRST NAME John LAST NAME Doe DEPARTMENT TASER Figure 29 K A s ro Copyright 2000 2009 TASER International Inc All rights reserved Page 28 of 49 Title X26 Dataport User Manual Department IT Version 5 0 Release Date 4 15 2009 2 Select the desired file from the appropriate folder Figure 30 OO 018850 x00 01 My Recent Documents Type X26 File _ Date Modified 3 24 2004 1 38 PM Desktop Size 39 5 KB My Computer My Network File name 00 0 850 Z Places Files of type 26 Output Filez x26
12. This format will show all sequence numbers in chorological order When load print and view previously saved records the X26 device software version number on the printout indicates OO For X26 Dataport Download software versions before 15 5 the device software version is not saved with the download file Upgrade to the current X26 Dataport Download software version available on the TASER International web site or from TASER International customer support The Time Discrepancy dialog is displayed The computer clock and the device s internal clock differ by 10 minutes or more Most likely the computer clock time is wrong or the computer time zone is incorrect Follow the on screen prompts to change the computer time or time zone lf computer time and time zone are correct select Change X26 Time to change the X26 device s internal clock A password is required to change the device s clock and can be obtained from your administrator or by contacting TASER customer support at 800 978 2737 CA E ra Copyright 2000 2009 TASER International Inc All rights reserved Page 48 of 49 Evig 7 0 TECT LIFE Title Version X26 Dataport User Manual Department 5 0 Release Date Symptom Possible Cause Remedy Symptom Possible Cause Remedy Symptom Possible Cause Remedy 7 0 IT 4 15 2009 Data could not be written to this memory location and was therefore moved to the ne
13. disk space Communications Ports 1 available USB port Hardware Components X26 USB Interface Kit GA 5 E ro Copyright 2000 2009 TASER International Inc All rights reserved Page 4 of 49 i TECT LIFE 7 0 Title X26 Dataport User Manual Department IT Version 5 0 Release Date 4 15 2009 INSTALLING X26 DATAPORT SOFTWARE 1 Close all running programs on your computer 2 Insert the X26 Dataport Software CD and after a short delay the setup program will appear 3 Click setup exe Note If the X26 installation screen does not appear automatically click My Computer and double click the CD drive titled TASER If the installation screen still does not appear download the software from the TASER Web site see the INSTALLING X26 DATAPORT SOFTWARE FROM THE INTERNET instructions on page 41 or contact TASER International s customer service department for a replacement CD 4 Click Next Figure 1 i X26 DataPort Welcome to the X26 DataPort Setup Wizard K TASER The installer will guide you through the steps required ta install s26 DataFort an your computer WARNING This computer program Is protected by copyright law and international treaties Unauthorized duplication or distribution of this program or any portion of it may result in severe civil or criminal penalties and will be prosecuted to the maximum extent possible under the law Cancel Figure 1 r A 5 ro Copyright 2000 2009 TASER International
14. installed Click Close to exit Figure 6 11 Plug the USB cable into the USB port Note Do not insert the USB DPM into the X26 device until the USB driver installation is complete See the instructions for installing USB drivers beginning on page 10 12 The USB cable DPM will illuminate red the USB DPM is translucent plastic and has LEDs inside so it appears that the USB DPM is illuminated and the FOUND NEW HARDWARE WIZARD window should appear Figure 7 At this point go to INSTALLING USB DRIVERS WINDOWS 98se 2000 on page 10 or INSTALLING USB DRIVERS WINDOWS XP on page 12 CA A ro Copyright 2000 2009 TASER International Inc All rights reserved Page 9 of 49 PROTECT LIFE Title X26 Dataport User Manual Department IT Version 5 0 Release Date 4 15 2009 INSTALLING USB DRIVERS WINDOWS 98SE 2000 1 Click Next to continue Figure 7 Found New Hardware Wizard Welcome to the Found New Hardware Wizard This wizard helps you install device driver for hardware device To continue click Hest Cancel Figure 7 2 Select the CD ROM drives check box clear all other check boxes and then click Next Figure 8 Found New Hardware Wizard Locate Driver Files Where do wou want Windows to search for diver files Search for driver files for the following hardware device O USB lt gt Serial The wizard searches for suitable divers in ite driver database on your computer and
15. technical support contact TASER International at 800 978 2737 by email at support taser com or view the X26 Download Troubleshooting Guide at http www TASER com Downloading or saving data from the X26 device does not erase the data from the X26 device memory There are no options for users to erase data from the X26 device memory Ensure the computer time and time zone information are correct prior to downloading Windows and Windows XP are registered trademarks of Microsoft Corporation 2009 TASER International Inc TASER the Globe and Lightning Bolt logo X26 and Protect Life are TASER trademarks or U S A All rights reserved TA 5 E ro Copyright 2000 2009 TASER International Inc All rights reserved Page 2 of 49 PROTECT LIFE Title X26 Dataport User Manual Department IT Version 5 0 Release Date 4 15 2009 TABLE OF CONTENTS SAE FS OIG essence ate ce ceca eee apsecegeenncndacesacassse sncseneeseencacenaesonesseceepeeoees 4 MINIMUM SYS TEM REQUIREMENTS vccccccssresncainacsecnananieayannesteneneadceayeeadunerissctennssudnenteee 4 INSTALLING X26 DATAPORT SOFTWARE rrnnnnnnnrnnnnrrrnnnnnnnnnnnrnnnrrrnnnnnnnnnnssnnnnnrnnnnnnenn 5 INSTALLING USB DRIVERS WINDOWS 98se 2000 rrrrrrnrvvvnnrrrrrnnnnnrrrervrrrnrrnnnnnnenn 10 INSTALLING USB DRIVERS WINDOWS XP rrnnnnnnnnnnrrrnnnnnnnnnnvrnnnvrrnnnnnnnnnssnnnnnrrnnnnnenn 12 CLOCK OPERATION AND INFORMATION sosc cossnscdcesezesdvacenecdcacesesdeo
16. 00 2009 TASER International Inc All rights reserved PROTECT LIFE Page 22 of 49 Title X26 Dataport User Manual Department IT Version Release Date 4 15 2009 5 0 26 Datalink Preview a 0 i i i i i fi 11 07 08 18 34 52 11 07 08 11 34 52 11 07 08 18 34 58 11 07 08 11 34 58 11 07 08 18 35 02 11 07 08 11 35 02 11 07 08 18 35 05 11 07 08 11 35 05 J i T Figure 24 A Copyright 2000 2009 TASER International Inc All rights reserved m j r T m Page 23 of 49 Title X26 Dataport User Manual Department IT Version 5 0 Release Date 4 15 2009 15 Click Print Figure 20 to print the firing report Figure 25 TASER PROTECT LIFE TASER Information Downloaded By Serial X00 358335 Name John Doe Model ft X26 Dept TASER X26 Software Version 22 Rank Captain Dataport CD Version 17 Windows Microsoft Windows NT TM Version Service Pack 3 Record Date Range All Data Report en IS Mountair i 11 07 08 11 41 37 local Computer Time Zone E i fountain Generated Standard Time Using Daylight ve ne No Savings Time Recorded Firing Data Seq GMT Time Local Time Duration Temp Battery 0001 08 11 08 16 42 06 08 11 08 09 42 06 Old Time 0002 08 11 08 16 42 05 08 11 08 09 42 05 New Time Figure 25 16 The Create Debug File Figure 26 feature is used to save raw data for engineering purposes This data is used by TASER International Inc and you may be asked to create a debug file by
17. 10217 en Windows xP Hotfix KB820291 if Windows xP Hotfix KBB21253 fey Windows xP Hotfix KB821557 an Windows xP Hotfix EB822603 fey Windows xP Hotfix EB823182 i Windows xP Hotfix EB823559 fey Windows xP Hotfix EB823980 i Windows xP Hotfix EB824105 fey Windows xP Hotfix KB824141 i Windows xP Hotfix EB824146 i Windows xP Hotfix EB825119 if Windows xP Hotfix EB826942 SE windewic YD Hat FRETSARE Figure 46 Copyright 2000 2009 TASER International Inc All rights reserved m 8 Supero Doctor Il Sine O 54ME Page 39 of 49 Title X26 Dataport User Manual Department IT Version 5 0 Release Date 9 Click Yes on the Uninstalling Taser X26 confirmation panel Figure 47 4 15 2009 Uninstalling Taser 426 Fa kr 2 Are wou sure you want to uninstall Taser 2b Figure 47 10 Click OK when the uninstall is finished Figure 48 ur 4 s r Uninstalling Taser 426 Deleting Registry settings Deleting files Waiting for the process to finish Upinstallaton was successfull Figure 48 ro Copyright 2000 2009 TASER International Inc All rights reserved Page 40 of 49 Title X26 Dataport User Manual Department IT Version 5 0 Release Date 4 15 2009 INSTALLING X26 DATAPORT SOFTWARE FROM THE INTERNET 1 Go to htip www taser com Click the SUPPORT button click Downloads and click the TASER X26 Dataport Download Software v 17 download link
18. 2009 TASER International Inc All rights reserved Page 19 of 49 i PROTECT Title X26 Dataport User Manual Department IT Version 5 0 Release Date 4 15 2009 10 The X26 Dataport Download screen provides options for refreshing the device s time viewing printing and saving data Figure 20 TASER X26 Download X26 DATAPORT DOWNLOAD Serial Number of X26 X00 411665 Model x26 Date of Download 10 44 08 11 09 24 Local Local Times Calculated for US Mountain Standard Time Date Range Downloaded AllData 0 Current PC Time Local 10 27 08 11 09 42 Current X26 Time Local 10 27 0811 10 20 Time Difference 00 Hours OO Minutes 38 Seconds RECORDED FIRING DATA SELF GMT Time Local Time Duration Temperature secs deg C 0003 10 13 06 13 57 03 10 13 06 06 57 03 5 ee 0004 1043 06 14 12 27 1043 00 07 12 27 5 23 TIME CHANGE RECORD SE Gitt GMT TIME Local Time Change Type OO01 10 10 08 19 18 03 10 10 08 12 18 03 FROM NAN 1n4n N00 1 10 03 inn IWN0 11009 Tr Figure 20 Notes e The X26 device only records each firing not each trigger pull If the trigger is pulled multiple times in one 5 second cycle double tapping it will not be indicated on the report e The time recorded in the download data log represents the end of the firing cycle e The temperature is the internal X26 device temperature e The Time Change Record provides a log of all changes to the X26 device s internal clock 11 There
19. 5 2009 7 Select Finish Figure 36 FTOI Uninstaller Version 2 1 Uninstalling YID 0403 amp PID 6001 Deleting registry entries Deleting files Uninstall complete press Finish to exit Figure 36 8 Select Taser X26 then click the Add Remove button Figure 37 Add Remove Programs Properties Fi E4 Install Uninstall l Windows Setup Startup Disk To install a new program from a floppy disk or CD ROM drive click Install Install The following software can be automatically removed by Windows To remove program or to modify tts installed components select it from the list and click Add Hemove Street Atlas USA 70 Swedish Menus and Dialogs for Internet Explorer System Files Update Taser Data Download Program v2 0 iT aser sb That Language Support Thing ordd Things creenS aver 1 2 Turkish Menus and Dialogs for Internet E plorer r JUPS Quick Cost Calculator 4 1 4 dd Hemove OF Cancel eal Figure 37 Be a gt EE E b TA gt F ro Copyright 2000 2009 TASER International Inc All rights reserved Page 34 of 49 PROTECT LIFE Title X26 Dataport User Manual Department IT Version 5 0 Release Date 4 15 2009 9 Click Yes on the Uninstalling Taser X26 confirmation panel Figure 38 and click OK when the uninstall is finished Figure 39 Uninstalling Taser 26 Fe i Are you sure POL want to uninstall Taser 4267 Figure 38
20. ASER International Inc All rights reserved Page 32 of 49 PR Title X26 Dataport User Manual Department Version 50 Release Date IT 4 15 2009 4 Select FTDI USB to Serial Converter Drivers Figure 34 5 Click the Add Remove button Figure 34 6 Click Continue on the FTDI Uninstaller confirmation panel Figure 35 Add Remove Programs Properties Install Urnstall windows Setup Startup Disk To install a new program from flappy disk or CD ROM user drive click Install Install The following software can be automatically removed by sl Windows To remove program or to modify tts installed components select it from the list and click Add Hemove Finnish Menus and Dialogs for Internet Explorer French Menus and Dialogs for Internet Explorer FTDI USB to Seral Converter Drivers _ German Menus and Dialogs for Internet Explorer Gizmos 98 Greek Menus and Dialogs for Internet Explorer Hebrew Language Support Hungarian Menus and Dialogs for Internet Explorer lcon Maker ASdd Hemove Figure 34 FTO Uninstaller Yersion 2 1 EI If your USB device is connected please unplug it now Press Continue to uninstall the drivers or Cancell to quit Continue Cancel Figure 35 ro Copyright 2000 2009 TASER International Inc All rights reserved OF Cancel Apply Page 33 of 49 Title X26 Dataport User Manual Department IT Version 5 0 Release Date 4 1
21. CE instructions below e TASER International highly recommends using one computer for downloading to minimize the chances of a time discrepancy Multiple computers that are connected to a network which synchronizes the computers may also be used to minimize the chances of a time discrepancy DOWNLOADING DATA FROM THE X26 DEVICE General operating notes e The time recorded in the download data log represents the end of the firing cycle not when the trigger switch is initially pulled e The X26 device only records the total duration of each firing not each trigger pull If the trigger is pulled multiple times in one 5 second cycle e g double tapping this TA 5 E ro Copyright 2000 2009 TASER International Inc All rights reserved Page 14 of 49 PROTECT LIFE Title X26 Dataport User Manual Department IT Version 5 0 Release Date 4 15 2009 will not be indicated in the download data e Downloading or saving data from the X26 device does not erase the data from the X26 device s memory There are no options for users to erase data from the X26 device s memory Verify that the computer time and time zone information are correct Click the Taser X26 Dataport desktop icon Note The first time the dataport download software is used you must enter the downloaded by information This information will be stored for all subsequent uses Figure 15 If multiple users will be using the dataport download software then t
22. IME ON X26 03 02 06 17 47 03 LOCAL TIME DATE 03 03 06 00 47 03 GNT TO TIME OM COMPUTER 03 02 06 17 46 29 LOCAL TIME DATE 03 03 06 00 46 29 GNT This action requires administrative rights If you wish to proceed and change the time on the X26 as described above please enter the administrative password and confirm If you do not have administrative rights please see your supervisor to reset the X26 time IF THIS TIME IS INCORRECT Figure 17 d Type the password and click Continue Note Changing the time on the X26 device does not change the time stamp on previous firing records stored in the X26 device Both the old FROM and new TO times are displayed on the firing record r A ro Copyright 2000 2009 TASER International Inc All rights reserved Page 18 of 49 Title X26 Dataport User Manual Department IT Version 5 0 Release Date 4 15 2009 8 Select the desired date range or DOWNLOAD ALL FIRING DATA and click Continue Figure 18 Note If the date range is selected time change records that overlap dates outside the range may be inaccurate TASER X26 Download X26 DATAPORT DOWNLOAD SELECT DATA RANGE TO DOWNLOAD FROM TASER FROMDATE 5 10 2004 TODATE 5710 2004 DOWNLOAD ALL FIRING DATA Es Figure 18 9 The Download Progress dialog box will confirm download progress Figure 19 x Downloading From 26 Datalink AU0 O30684 ee Figure 19 GA A ro Copyright 2000
23. Inc All rights reserved Page 5 of 49 Title X26 Dataport User Manual Department IT Version 5 0 Release Date 4 15 2009 5 Read the End User License Agreement and if it is not already selected click the I Agree button if you accept the terms Figure 2 6 Click Next ie X26 DataPort License Agreement TASER Please take moment to read the license agreement now If you accept the terms below click Agree then Next Otherwise click Cancel TASER Data Port Program END USER LICENSE AGREEMENT By using the TASER International Inc the Company product the TASER Data Port Program the Software you indicate your agreement to the terms of this End User License Agreement the Agreement The Software all executable instructions images icons sound and text incorporated in the Software is owned by Company and is protected by United States copyright laws and international treaty provisions Except to the extent expressly licensed herein all rights are reserved to Company 1 Do Not Agree Figure 2 K A P ro Copyright 2000 2009 TASER International Inc All rights reserved Page 6 of 49 Title X26 Dataport User Manual Department IT Version 5 0 Release Date 4 15 2009 7 Based on your organization s policy indicate the access for this software Figure 3 e f anyone who uses the computer is allowed access to the software then click the Everyone button e If you are the on
24. International Inc All rights reserved Page 47 of 49 PROT ECT LIFE Title X26 Dataport User Manual Department Version 50 Release Date Symptom Possible Cause Remedy Symptom Possible Cause Remedy Symptom Possible Cause Remedy Symptom Possible Cause Remedy IT 4 15 2009 Department company policy prohibits disconnecting the computer from the network LAN This usually applies to Windows XP users only Windows XP users must disconnect from the LAN to prevent the Windows software from attempting to find software drivers on the internet The LAN cable is typically blue and is connected to the computer with a jack similar to a standard phone jack Contact your computer support personnel if unable to determine the proper cable If department policy prohibits disconnecting the computer from the LAN contact TASER s customer support for Tech Support on installing drivers using an alternative procedure When I zoom out to view firing records it appears that some sequence numbers are missing This is not an error The sequence numbers are chronological and each firing record requires a separate sequence number In addition each time change requires two sequence numbers FROM and TO Missing numbers in the firing record correspond to time change records Select the Print Preview option and then select Yes to combine time changes and firing records into one sequential display
25. M Disconnect the USB DPM from the device and the computer Wait a few seconds and reattach the USB DPM to the computer and then to the X26 device If the problem persists please contact TASER s customer support at 800 978 2737 Removed CD before completing the driver installation OR When the X26 Dataport Download software starts one of the following error messages Is displayed Error Can t load USB device driver or FT OPEN is not valid The driver installation was unsuccessful or was not performed during installation Please refer to the X26 Dataport Download user s manual or contact TASER s customer support at 800 978 2737 for help with correct driver installation When Download X26 is selected the following error message appears USB device and or X26 not found Verify the USB is connected to the X26 device and that the X26 device is powered up The USB DPM cable may be damaged or a good connection might not have been made between the X26 device and the USB DPM Or the driver installation was unsuccessful or was not performed during installation Disconnect the USB DPM from the device and the computer Wait a few seconds and reattach the USB DPM to the computer and then to the X26 device If the problem persists please refer to the X26 Dataport Download user s manual or contact TASER s customer support at 800 978 2737 for help with correct driver installation eA A 5 E ro Copyright 2000 2009 TASER
26. TASER International Technical Services if you are requesting analysis of your download records from TASER International K A 5 ra Copyright 2000 2009 TASER International Inc All rights reserved Page 24 of 49 Title X26 Dataport User Manual Department IT Version 5 0 Release Date 4 15 2009 17 The Save Encrypted Record option Figure 26 stores the record for future access The file name defaults to the device s serial number and may be modified if desired The file is saved as an x26 file and can only be viewed using the download software Figure 27 TASER X76 Download X26 DATAPORT DOWNLOAD Serial Number of X26 lt 00 411665 Model lt 26 Date of Download 10 27 08 11 09 29 Local 00 Local Times Calculated for US Mountain Standard Time Date Range Downloaded AllData Current PC Time Local 10 27 08 11 09 42 0 Current X26 Time Local 10 27 08 11 10 20 Time Difference oo Hours OO Minutes 38 Seconds 1 RECORDED FIRING DATA SEL GR T Time Local Time Duration Temperature Secs deg C 0003 1043 08 13 57 03 10 13 06 06 57 03 s oe 0004 1043 00 1412 27 10 1308 07 12 27 5 23 TIME CHANGE RECORD GMT TIME Local Time Change Type 1040 08 19 18 03 10 10 06 12 18 03 FROM WANA d 0 1 0 0 AAAI 1 10 N5 Tia Figure 26 K A ro Copyright 2000 2009 TASER International Inc All rights reserved Page 25 of 49 Title X26 Dataport User Manual Department IT Version 5 0 Rel
27. You will not be able to proceed until resolving the time discrepancy TASER X26 Alert ALERT TIME DISCREPANCY THE TIME ON YOUR COMPUTER DOES NOT MATCH THE TIME SETTING ON THE X26 TIME ON COMPUTER 03 02 06 17 46 29 LOCAL TIME DATE 03 03 06 00 46 29 GMT TIME OM X26 03 02 08 17 57 50 LOCAL TIME DATE 03 03 06 00 57 50 GMI PLEASE SELECT WHICH OF THE FOLLOWING ACTIONS TO TAKE CURRENT TIME ZOME US Mountain Standard Time COMPUTER TIME 15 WRONG X26 DATAPORT I WRONG MAKE SURE YOUR COMPUTER TIME 15 ACCURATE FIRST se Figure 16 a Check the computer time displayed on the ALERT page If the computer time is incorrect click Change Computer Time to open the Windows Date Time box and adjust the time Proceed to step 8 b Check the X26 time displayed on the ALERT page If the X26 time is incorrect click Change X26 Time K A SS re Copyright 2000 2009 TASER International Inc All rights reserved Page 17 of 49 Title X26 Dataport User Manual Department IT Version 5 0 Release Date 4 15 2009 c A PLEASE CONFIRM dialog box Figure 17 will appear to verify that you want to change the time in the X26 device Changing the time requires the case sensitive password located on the X26 Dataport CD case You also may obtain the password by contacting TASER International Technical Support at 1 800 978 2737 TASER X26 Time Reset PLEASE CONFIRM YOU ARE ABOUT TO RESET THE TIME ON THE X26 FROM T
28. ard click Finish i Lance Figure 52 5 Proceed to the DOWNLOADING DATA FROM THE X26 DEVICE section of this manual on page 14 GA A SE ro Copyright 2000 2009 TASER International Inc All rights reserved Page 43 of 49 Title X26 Dataport User Manual Department IT Version 5 0 Release Date 4 15 2009 INSTALLING USB DRIVERS FROM THE INTERNET WINDOWS XP Note Perform this procedure after following the instructions in INSTALLING X26 DATAPORT SOFTWARE FROM THE INTERNET on page 41 1 In the Found New Hardware Wizard dialog box select Install from a list or specific location Advanced and click Next Figure 53 Note If the system displays a prompt asking if you want to connect to the internet for a suitable driver select No not at this time and continue Found New Hardware Wizard Welcome to the Found New Hardware Wizard This wizard helps you install software for USB Serial Port If your hardware came with an installation CD lt or floppy disk insert it now What do you want the wizard to do Install the software automatically Recommended Figure 53 GA A zy ro Copyright 2000 2009 TASER International Inc All rights reserved Page 44 of 49 PROTEST LIFE Title X26 Dataport User Manual Department IT Version 5 0 Release Date 4 15 2009 2 Select Search for the best driver in these locations and select the Include this location in the search check box a Ty
29. are three options for viewing information Zoom Out Print Preview and Save Encrypted Record Figure 20 an TA E ro Copyright 2000 2009 TASER International Inc All rights reserved Page 20 of 49 PROTECT LIFE Title X26 Dataport User Manual Department IT Version 50 Release Date 4 15 2009 12 The Zoom Out option provides an expanded view of the recorded firing data and time change records in separate lists Figure 21 TASER 76 Download i 7 i RECORDED FIRING DATA GMT TIME 00da 04 06 04 21 50 47 OO04 0400 04 21 50 50 OOO5 04 05 04 21 50 53 oide 04 05 04 21 50 58 OOO 04 06 04 21 51 04 OO08 04 06 04 21 51 11 0009 04 00 04 21 51 23 0010 04 00 04 21 51 30 0011 04 00 04 21 51 40 0012 04 00 04 21 51 43 0013 04 00 04 22 06 19 0014 04 09704 05 01 53 0015 04 09 04 05 03 50 0016 0409704 05 04 33 DO 0409 04 05 05 18 anid Mann na AC Ar A WEAPON TIME CHANGE RECORDS GMT TIME 0001 04 00 04 21 49 59 0002 04 00 04 21 49 59 0039 0401 28 05 59 47 0040 O4f2o 04 18 43 30 0041 04 01 f20 08 23 40 0042 O4f2o 04 22 33 53 0045 05 06 04 00 25 05 Local Time 0406 04 14 50 47 04 00 04 14 50 50 04 00 04 14 50 53 04 00 04 14 50 58 04 06 04 14 51 04 04 06 04 14 51 11 04 00 04 14 51 23 04 00 04 14 51 38 04 00 04 14 51 40 04 00 04 14 51 43 04 00 04 15 08 19 0406 04 22 01 53 0406 04 22 03 50 04 06 04 22 04 33 0406 04 22 05 16 DAAD A Aan AeA A Local Time 04 06 04 14 49 59 04 06 04 14 49 59 04 01 26 01 59
30. ease Date 4 15 2009 Save in Desktop v 5 mi BEN my Documents g My Shared Folder Y My Computer 5 Printers and Faxes Gy Network Places i Share to Web Upload Folder Cp Contral Panel Downloaded Music File name NQ O04367 w2 Save as type K Cutout Filesf x26 r Lancel Figure 27 18 The Refresh Time option Figure 20 updates the current time on the download page Normally the time on this screen does not increment while viewing 19 The Sync Time option Figure 20 synchronizes the X26 time to the computer time regardless of the time difference This feature allows synchronizing of the times when the difference is less than 10 minutes CA A ro Copyright 2000 2009 TASER International Inc All rights reserved Page 26 of 49 Title X26 Dataport User Manual Department IT Version 5 0 Release Date 4 15 2009 a A PLEASE CONFIRM dialog box Figure 28 will appear to verify that you want to change the time in the X26 device Changing the time requires the case sensitive password located on the CD case You also can obtain the password by contacting TASER International Technical Support at 1 800 978 2737 20 Type the password and click Continue Note Changing the time on the X26 device does not change the time stamp on previous firing records stored in the X26 device Both the old FROM and new TO times are displayed on the firing record TASER X26 Time Reset x PLEASE CONFIRM YOU ARE ABOUT TO RESET THE
31. er left corner of the screen 2 Click Settings and then click Control Panel Figure 32 New Office Document Open Office Document s F Windows Update E _ Netscape smartUpdate Napster Music Community Programs a Favorites Documents F Control Panel a Printers Al Folder Options 7 Active Desktop Windows Update Log Off Rqrivera Windowsd95 Shut Down Figure 32 a ro Copyright 2000 2009 TASER International Inc All rights reserved FE Taskbar amp Start Menu Page 31 of 49 Title X26 Dataport User Manual Department IT Version 5 0 Release Date 4 15 2009 3 Double click the Add Remove Programs icon Figure 33 J Control Panel File Edt Wiew Go Favorter Help e 2 2 3 a 2 2 X Bark Forsand Up Cut Copy Paste Undo Delete Properties Views T i Accessibilty ddNew Add Remove ATI Multimedia BDE Date Time DynamicAcces Options Hardware Programs Center Administrator i Desktop Themes 9 FD J Display Find Fast Gaming Internet Java Plug in Keyboard Mail and Fax Options Options le Modems Monse Hetwork NVIDIA nylem ODBC ODBC Data Passwords Desktop Ma Sources 32bit Personal Web Power QuickTime RealFlayer Regional Sound Server Management Settings gt 2 3 g a E P Speech Symantec Telephony Test Services Users WSP Client LiveUpdate 39 objectis Ey My Computer Figure 33 A ro Copyright 2000 2009 T
32. he user information on Figure 15 will need to be updated with each new user Insert the USB end of the DPM cable into the computer The USB DPM will illuminate red if the cable is connected correctly Ensure the X26 device s safety switch is in down SAFE position and remove the TASER cartridge Insert the USB DPM into the X26 device After a few seconds the USB DPM illumination will change from red to green and a U will appear on the X26 device s central information display CID Note If the cable does not turn green remove and reinsert the cable in the computer and X26 device GA 5 E ro Copyright 2000 2009 TASER International Inc All rights reserved Page 15 of 49 E a TECT LIFE 7 0 Title X26 Dataport User Manual Department IT Version 5 0 Release Date 4 15 2009 6 Click the Download X26 button Figure 15 s TASER International Inc 17 WELCOME TO THE TASER XZ DATAPORT DOWNLOAD SYSTEM DOWNLOADED BY RANK Captain FIRST NAME John LAST NAME DEPARTMENT Figure 15 K A S ro Copyright 2000 2009 TASER International Inc All rights reserved Page 16 of 49 Title X26 Dataport User Manual Department IT Version 5 0 Release Date 4 15 2009 7 Ifthe ALERT Time Discrepancy dialog box Figure 16 appears the date time on your computer is not within 10 minutes of the device s time See the CLOCK OPERATION AND INFORMATION section on page 14 and then perform the following steps
33. in any of the follawing cptional search locations that you specify To start the search click Nest If you are searching on a floppy disk or CD ROM drive insert the floppy disk or CO before clicking Next Optional search locetions IY CD ROM drives Specify a location Microsoft Windows Update lt Back Cancel Figure 8 Copyright 2000 2009 TASER International Inc All rights reserved Page 10 of 49 7 rn 0 j m n ee p 14 m Title X26 Dataport User Manual Department IT Version 5 0 Release Date 4 15 2009 3 Click Next Figure 9 Driver Files Search Results e The wizard has finished searching for driver files for your hardware device The wizard found driver for the following device USB lt gt Serial Windows found driver for this device To install the driver Windows found click Next ble g softuare stds inf i Cancel Figure 9 4 Click Finish to complete the hardware installation Figure 10 Found New Hardware Wizard Completing the Found New Hardware Wizard gt FTO FT Sua Device Windows has finished installing the software for this device To close this wizard click Finish Figure 10 5 Installation is complete You may remove the software installation CD from your computer 6 Reconnect your network cable if applicable OTEGT GA A ra Copyright 2000 2009 TASER International Inc All rights reserved Page 11 of 49
34. ly one who is allowed access to the software then click the Just me button When the Just Me option is selected anyone logging in with a different user ID should not be able to see the dataport software 8 Click Next ix X26 DataPort Select Installation Folder The installer will install 26 DataPort to the following folder To install in this folder click Next To install to a different folder enter it below or click Browse Folder CYProgram Files TASER Internationalys2b DataPort Install 426 DataPorttor yourself or for anyone who uses this computer O Everyone Just me Figure 3 r A ro Copyright 2000 2009 TASER International Inc All rights reserved Page 7 of 49 PROTECT LIFE Title X26 Dataport User Manual Department IT Version 5 0 Release Date 4 15 2009 9 Click Next Figure 4 The software will install Figure 5 iy X26 DataPort Confirm Installation The installer is ready to install 426 DataPort an your computer Click Next to start the Installation Figure 4 iz X26 DataPort Installing X26 DataPort neb DataPortis being installed Please wait Figure 5 A A s ro Copyright 2000 2009 TASER International Inc All rights reserved Page 8 of 49 E PR Title X26 Dataport User Manual Department IT Version 5 0 Release Date 4 15 2009 10 Click Close Figure 6 is X26 DataPort Am Installation Complete eb DataPor has been successfully
35. pe the following line into the text box Figure 54 C Program Files TASER International X26 DataPort Drivers Note If you prefer you can click the Browse button and navigate to this location b Click Next Please choose your search and installation options 534 gt Use the check boxes below to limit or expand the default search which includes local paths and removable media The best driver found will be installed I Search removable media floppy CD ROM I Include this location in the search IcaProgram Files TASER International X26 DataPort Drivers Maa Browse Don t search will choose the driver to install Choose this option to select the device driver from list Windows does not guarantee that the driver vou choose will be the best match for your hardware Back Cancel Figure 54 7 a Q j m 0 pee p 14 m Copyright 2000 2009 TASER International Inc All rights reserved Page 45 of 49 Title X26 Dataport User Manual Department IT Version 5 0 Release Date 4 15 2009 3 In the Hardware Installation dialog box click Continue Anyway Figure 55 Hardware Installation AN The software you are installing for this hardware FTOI FT SUS Device has not passed Windows Logo testing to verify its compatibility with Windows XP Tell me why this testing i important Continuing your installation of this software may impair or destabilize the correct operation of your
36. sexecdvacatedieessmacdencs 14 DOWNLOADING DATA FROM THE X26 DEVICE ccccccccccseeeeeeeeeeeeeeeeeaaeeeeeeeees 14 VIE WINGA PRE VIOUS SLF SAVED NE Re 28 UNINSTALLING PREVIOUS VERSIONS OF THE X26 DATAPORT SOFTWARE AND DRIVER Sen 31 Windows 9856 rernnnernnnernnnernnnernnnennnnernnnennnnernenernunennenennenennunennunennunennunennunennunennnr 31 UNINSTALLING PREVIOUS VERSIONS OF THE X26 DATAPORT SOFTWARE AND DRIVER ee ees ee ee RRS 36 VVINGOWS 20004010 WINE vvs 36 INSTALLING X26 DATAPORT SOFTWARE FROM THE INTERNET ssesseeeeee 41 INSTALLING USB DRIVERS FROM THE INTERNET WINDOWS 98se 2000 41 INSTALLING USB DRIVERS FROM THE INTERNET WINDOWS XP seeee 44 TASER INTERNATIONAL USB DOWNLOADING TROUBLESHOOTING GUIDE 47 CA 5 E ro Copyright 2000 2009 TASER International Inc All rights reserved Page 3 of 49 a TECT LIFE 7 0 Title X26 Dataport User Manual Department IT Version 5 0 Release Date 4 15 2009 SAFETY PRECAUTIONS Before inserting a USB cable into the X26 device complete the following steps 1 Ensure that the X26 device s safety switch is in the down SAFE position 2 Remove the TASER cartridge from the X26 device Do not attempt hardware installation if the USB cable is damaged MINIMUM SYSTEM REQUIREMENTS software Components Operating System Windows 98se 2000 XP with latest Service Pack Internet Explorer Version 5 5 or higher Disk Space 100K of available
37. system either immediately or in the future Microsoft strongly recommends that you stop this installation now and contact the hardware vendor for software that has passed Windows Logo testing Continue Anyway Figure 55 4 Click Finish to complete the hardware installation Figure 56 Found New Hardware Wizard Completing the Found New Hardware Wizard The wizard has finished installing the software for FTOI FT SUA Device Click Finish to close the wizard Cancel Figure 56 5 Reconnect your network cable if applicable 6 Proceed to the DOWNLOADING DATA FROM THE X26 DEVICE section of this manual on page 14 r A S ro Copyright 2000 2009 TASER International Inc All rights reserved Page 46 of 49 IFE PROTECT Title X26 Dataport User Manual Department Version 50 Release Date 4 15 2009 TASER INTERNATIONAL USB DOWNLOADING TROUBLESHOOTING GUIDE Symptom Possible Cause Remedy Symptom Possible Cause Remedy Symptom Possible Cause Remedy When the USB cable is plugged into the computer the USB DPM does not illuminate red OR When the USB cable is plugged into the X26 device the USB DPM does not change from red to green or the X26 device s CID does not display a TE Verify the USB is connected to the X26 device and that the X26 device is powered up The USB DPM cable may be damaged or a good connection might not have been made between the X26 device and the USB DP
38. t gt Serial The wizard searches for suitable divers in its driver database on pour computer ard in any of the following optional search locations that you specify To start the search click Mest If you are searching on floppy disk or CD ROM drive Insert the floppy disk or CD before clicking Next Optional search locations CD ROM drives ly Specify location Microsoft Windows Update lt Back Cancel Figure 50 3 In the Found New Hardware Wizard dialog box click the Copy manufacturer s files text box a Type the following line into the text box Figure 51 C Program Files TASER International X26 DataPort Drivers Note If you prefer you can click the Browse button and navigate to this location b Click OK Found New Hardware Wizard x Insert the manufacturer s installation disk into the drive OK selected and then click OK Cancel Copy manufacturer s files from C Program Files TASER International X26 DataPort Drivers Figure 51 7 pi Q j m 0 Spee p 14 m Copyright 2000 2009 TASER International Inc All rights reserved Page 42 of 49 Title X26 Dataport User Manual Department IT Version 5 0 Release Date 4 15 2009 4 Click Finish to complete hardware installation Figure 52 Found New Hardware Wizard Completing the Found New Hardware Wizard O FTOI FTU Device Windows has finished installing the software for this device To close this wiz
39. t Explorer 9831167 Size 0 98MB E Intervideo WinDVD Size 16 69MB E Intervideo WinDYD Creator Size 40 45MB 3 LiveReg Symantec Corporation Size 1 99MB Figure 43 6 Click Continue on the FTDI Uninstaller confirmation panel Figure 44 FID Uninstaller Version 2 1 ET If pour USB device is connected please unplug it now Press Continue to uninstall the drivers or Cancellto quit Continue Cancel Figure 44 K S l ro Copyright 2000 2009 TASER International Inc All rights reserved Page 38 of 49 Title X26 Dataport User Manual Department Version Release Date 5 0 IT 4 15 2009 7 Click Finish on the FTDI Uninstaller confirmation panel Figure 45 FTO Uninstaller Yersion 2 1 EJ Uninstalling YID 0403 amp PID 6001 Deleting registry entries Deleting files Uninstall complete press Finish to exit Earntinue Figure 45 8 Select Taser X26 on the Remove Programs page Figure 46 ef 0 j Add or Remove Programs amp Change or Remove Programs O Add Hew Programs Add Remove Windows Components amp Set Program Access and Defaults m k 0 Al r Currently installed programs M Taser x26 Size 6 17MB Cc TrueSync Products Size 4 20MB Fs Ulead VideoStudio 6 Size 173 00MB GN windows Media Encoder 9 Series Size 13 57MB e Windows Media Player Hotfix See wn828026 for more information Size 13 57MB an Windows xP Hotfix KB8
40. the design of the clock The clock is not intended to be as accurate as an atomic clock e The X26 device s internal clock is set to Greenwich Mean Time GMT only Download files will include both the GMT and local time based on the time zone and daylight savings time settings on your computer e When a download is attempted the software compares the clock time and the time zone settings including the daylight savings time settings on your computer Date and Time Properties to the hour setting in the X26 device The software will then compare the minute setting on your computer and the minute setting in the device Note The time zone selected on your computer represents the number of hours between local time and GMT For instance if the computer is set to Eastern Standard Time EST the software will look for a 5 hour difference between the hour setting in the device and the hour setting on the computer e lf the date hour or minute comparison does not match within 10 minutes the software will display a TIME DISCREPANCY message Most often this is due to the drift of the computer clock The software will prompt you to double check the time and time zone on your computer to ensure that it is accurate If the computer time is accurate the X26 device s clock may have drifted or it might have been synchronized to a different computer with an inaccurate time This matter is addressed further in the DOWNLOADING DATA FROM THE X26 DEVI
41. xt available location A corruption occurred during the firing cycle that prevented the software from recording the firing record There is no correction available for this problem Other records are not affected and new data will be recorded normally The Error Time Still Not in Sync dialog is displayed after attempting to synchronize the X26 device s internal clock A good connection might not have been made between the X26 device and the USB DPM or between the USB cable and the computer Alternatively an older version of the dataport download software may be installed Disconnect the USB DPM from the device and the computer Wait a few seconds and reattach the USB DPM to the computer and then to the X26 device Upgrade to the current X26 Dataport Download software version available on the TASER International web site or from TASER International customer support If the problem persists please contact TASER s customer support at 800 978 2737 When click the print button on the Print Preview page nothing happens or the dataport download program or Windows locks up All available updates for Windows have not been installed from Microsoft Connect to the internet and connect to http windowsupdate microsoft com Download and install all available updates for Windows This may require administrative privileges and if unable to install updates contact your computer support personnel TASER International 17800 N 85
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