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imageRUNNER ADVANCE C5200 Series Service Guide

1. 3 3 imageWARE Enterprise Management Console and Plug ins 3 4 uniFLOW Device Security amp Management 38 5 uniFLOW Serverless Secure Print 38 o0 MEAP WOOD eoe nee neenecaceeeeecuseencuaecscasenuusneneuedeceue uuctedn desnuda deenocemddencduddquhstus 38 V Dealer Sales Service Authorization 39 VI Educational Training TT 40 A Training Program Overview erue nnn ennnnnnnennnnnnnnns 40 B Certification erre enne nn nn 41 C Who Should Attend mr M TM nnnm Tnm Tn Tre rene r ern n nnne 41 D Learning Path for Service Technicians not certified on the imageRUNNER ADVANCE 5000 Series T TTL Tm MTM MTM MTM MTM MMMMMMMMM MMM M M MM MMel 41 1 Online Courses Technician Training 41 2 Classroom Technician Training 42 CES Miili o cir ae 42 E Learn
2. 61 P Consumables TT eT e mL DLL TT MTM MTM MTMMMMMMMMMMMMMeefyel 63 Q Consumable Parts ure err Ten Te TTL TL MMLMTMMMMMMM MM 64 R Periodic Replacement Parts T MMMMMMMMM 67 S Periodic Maintenance MMMMMMMMMMMee efey 68 T The Waste Toner Container erue TTL 70 U Soft Counter rre eren nnne T TTL LLL TTLTTMMTMMMMMMM MMM 71 V MEAP Counter rure err TT ee LL T LLTT 72 Vill Suggested End User Customer Service Offerings 73 A Monthly Copy Print Volume u LLL 73 B Limited Warranty Support 22 n 222 n nnn nnn n nn nn nnn n nnn n nn enn LLL 74 1 End User Limited Warranty Conditions 74 2 QGPR 30 31 Drum Unit Limited Warranty 74 3 Flat Rate Program
3. 106 3 GPR 31 Drum Unit Limited Warranty 107 D List of Tables T MMMMMMMMMMMMelel0l 108 E List of Figures erue LuuTTLLLMMMMMMMMeee 109 imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page v Canon imageRUNNER ADVANCE C5200 Series Service Guide I Product Overview and Configuration A Overview The Canon imageRUNNER ADVANCE C5200 Series consists of the imageRUNNER ADVANCE C5255 05250 C5240 C5235 These models are the replacement models for the imageRUNNER ADVANCE C5051 05045 C5035 and C5030 models These models bring the following capabilities to users in a mid to low volume office environment e Print and Copy Speeds using LTR letter sized paper imageRUNNER imageRUNNER imageRUNNER imageRUNNER ADVANCE C5255 ADVANCE C5250 ADVANCE C5240 ADVANCE C5235 B amp W Up to 55 ppm Black and White pages per minute Up to 0 ppm Up to 40 ppm Up to 35 ppm Up to 51 ppm Up to 45 ppm Up to 35 ppm Up to 30 ppm e he imageRUNNER ADVANCE C5255 C5250 has available as standard the Single Pass Duplexing Automatic Document Feeder ADF with a 150 sheet capacity 20 Ib bond 80 g m The imageRUNNER ADVANCE C5240 C5235 has available as standard a Duplexing ADF with a 100 sheet capaci
4. MMM 15 A Copy and Print Options TMMMMMMMMMMMLeyl 15 Secure Watermark B1 15 2 PS Printer KAR eoe ne nnn nnn anon nene 15 3 PCL International Font Set A1 15 4 Barcode Printing Kit D1 m meme 15 o imagePASS B2 nen cnn nner nnn nnn nnn nnn nnn nnn nnn nanan nnn cannons 16 6 ColorPASS GX400 ee 16 7 Direct Printer Kit for PDF XPS H1 17 8 Additional Memory Type D 512 MB 17 B Universal Send Fax Features and Options 17 1 Universal Send Advanced Feature Set F1 MMMMM 17 2 Universal Send Security Feature Set D1 17 3 Universal Send Digital User Signature Kit C1 17 4 Super G3 FAX Board AE2 eoe nnn nnn nnn nnn cence n cn
5. 50 F Recommended System Engineer Requirements 51 G Serviceability MMMMMMMMMMMMMLVe 52 H Remote Serviceability TMMM 53 1 imageWARE Remote 53 2 Content Delivery SystemM 54 l Device Configuration Management 55 J Firmware Upgrades Using the Service Support Tool 56 1 Upgrade Functions 7 mmmmmMMMMMMMMMeeMMee0 56 2 Backup Restore RAM Data 56 K Computer Requirements for Downloading Firmware 57 L LMS License Management System 58 M Content Delivery System Web Site 59 N Hard Disk Drive Handling 60 O Special Tools Solvents and Oils
6. mmm 32 B Scan Management rre rrr er T Ter T TTL LTTLTMMMMMMMMMMM 32 1 Workflow Composer and Connectors e mem 32 2 Authorized Send nnn oe nee nenne 32 3 uniFLOW Scanning emen emen mnm nem ncn ncn n cn ncnncne 32 4 Cloud Portal for imageRUNNER ADVANCE 33 9e JCODy Slate oC all e 33 C Print Output Management 2 222222222n nen nn nen nn nen nnnennenencenenceneenensenencenescencens 33 1 Canon Mobile Printing emm eMe 33 2 Direct Print and Scan for Mobile 33 SEE MEG E P aaan 34 4 Advanced Anywhere Print AA PRINT 34 5 Universal Login Manager 34 6 EFI PrintWMe eaa 35 D Device Security and Management 37 1 Advanced Authentication Proximity Card AA PROX 3 7 2 imageRUNNER ADVANCE Tracker
7. 74 4 Warranty Parts for Repair 76 SX eee 79 6 Online Limited Warranty Credit Inquiry 81 IX Product Technical Support Offerings 85 A Dealer Support Requirements T 85 B Canon USA Support Offerings T 86 1 Canon USA Technical Support Center 86 2 NAVI 88 3 Internet Support n ne nnn enn mne 91 X Appendix eer nnn TTL LL LT LLLI 94 A Registered Paper Types and Weight 94 B Specifications T MMMMMMMMMMMMMMMeeeeflel 95 C Warranty erre rne nnn eens enn en nen enn TMLTMMMMMMM M MMMMMMeell 105 1 Main Unit Limited Warranty 105 2 GPR 30 Drum Unit Limited Warranty
8. erreur reru eL TTeLTLTMLLMMMMMMMMM 10 E Paper Deck Unit B2 eurer rue LLLI TTL 10 F Tab Feeding Attachment Kit B1 11 G Envelope Feeder Attachment D1 eue 11 H Inner 2 Way Tray F1 eue eru nnn nn Tee TTTTLLTMMLMMMMMMMMele 11 l Inner Finisher E1 erue uuu m 11 J Inner Finisher Additional Tray A1 M 12 K Staple Finisher J1 u e eru TT LLL m 12 L Booklet Finisher J1 eurer TTL T TTL 12 M Copy Tray J1 ere sneer nn TeLTLLMTMTMMMMMMMMMMMMee jefe 13 N External 2 3 Hole Puncher B2 erue LLL TTL 13 O Copy Card Reader F1 Ter TTL TTL MTM MTM 13 P 2 5 inch 160 GB HDD G1 TmTL MTM MTM MTM 13 Q 2 5 inch 1 TB HDD H1 TmM MTM 14 lll System Features and Options
9. Set ImageRUNNER ADVANCE C5255 C5250 C5240 C5235 Service Guide Canon imageRUNNER ADVANCE C5200 Series Service Guide Published by Canon U S A Inc One Canon Park Melville NY 11747 3336 1 800 OK CANON E Mail serviceplanning cusa canon com Canon U S A Homepage http www usa canon com Canon U S A Internet e Support Center Web site http www support cusa canon com Canon U S A ISG Central Web site http isgcentral cusa canon com Canon Network Access CNA Web site http www cna cusa canon com Distributed in the United States by Canon U S A Inc IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageRUNNER ADVANCE C5255 C5250 C5240 C5235 SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATION ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT ENGINEERING REVISIONS REVISION HISTORY October 2012 ELSE RR of the imageRUNNER ADVANCE C5200 Series E NC Guide January 2013 Al Update to the ColorPASS GX400 May 2013 E Update Hardware Accessory Options imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page i Canon imageRUNNER ADVANCE C5200 Series Service Guide COPYRIGHTS A
10. Staple Finisher J1 Specification Number of Trays 12 5 8 x 17 11 16 12 x 18 11 x 17 LGL LTR LTRR STMT STMTR EXEC Custom Size 3 7 8 x 5 Paper Sizes 9 16 to 12 5 8 x 18 and Envelopes Paper Weight 14 Ib bond to 140 Ib index 52 g m to 256 g m Thin Plain 1 Plain 2 Heavy 1 Heavy 2 Heavy 3 Color Recycled Pre Punched Transparency Tracing Letterhead Labels bond Coated Envelope LTR STMTR EXEC Up to 1 300 Sheets or 7 3 8 in Upper Tray neIgnt 11 x17 LGL LTRR Up to 650 Sheets or 3 3 4 in Paper Capacity height 20 Ib bond LTR STMTR EXEC Up to 1 700 Sheets or 9 5 8 in Lower Tray negat 11 x17 LGL LTRR Up to 650 Sheets or 3 3 4 in height LTR EXEC Up to 1 300 Sheets 30 Sets or 7 3 8 in Upper Tray iu 11 x17 LGL LTRR Up to 650 Sheets 30 Sets or 3 3 4 Paper Capacity of in height Staple Mode 20 Ib bond LTR EXEC 1 700 Sheets 30 Sets or 9 5 8 in height Lower Tray 11 x17 LGL LTRR 650 Sheets 30 Sets or 3 3 4 in height LTR EXEC Up to 50 Sheets 14 Ib bond to 21 Ib bond Up to 30 Sheets 22 lb bond to 28 Ib bond Up to 2 Sheets 29 Ib bond to 140 Ib index 11 x17 LGL LTRR Up to 30 Sheets 14lb bond to 21lb bond Up to 20 Sheets 22 Ib bond to 28 Ib bond Up to 2 Sheets 29 Ib bond to 140 Ib index 11x17 LGL LTR LTRR EXEC Corner Double 43 1 4 x 26 5 8 x 25 1 2 1 097 mm x 677 mm x 646 mm when auxiliary tray is extended Approximately 101 Ib 46
11. Table 46 Paper Deck Unit B2 Paper Sizes Paper Weight Paper Types Thin Plain 1 Plain 2 Recycled Color Heavy 1 Heavy 2 Up to 3 000 sheets 17 Ib bond 64 g m Up to 2 700 sheets 20 Ib bond 80 g m Power Source Maximum Power Consumption Dimensions H x W x D 18 5 8 x 14 5 8 x 23 3 4 473 mm x 372 mm x 603 mm Weight Approximately 81 6 Ib 37 kg imageRUNNER ADVANCE C5255 C5250 Approximately 39 1 8 x 28 1 8 992 mm x 715 mm imageRUNNER ADVANCE C5240 C5235 Approximately 39 1 8 x 28 992 mm x 712 mm 75 Reference Registered Paper Types and Weight for the available paperweights Paper Deck Capacity Installation Space WxD Table 47 Envelope Feeder Attachment Kit D1 Envelope Feeder Attachment D1 Specification Acceptable Envelopes No 10 COM10 Monarch DL ISO C5 Capacity Up to 50 sheets or 1 1 4 30 mm in height Feeding Speed Up to 10 cpm Approximately 3 1 4 x 17 1 4 x 12 1 8 81 mm x 439 mm x 307 mm Weight Approximately 2 6 lb 1 2 kg Dimensions H x W x D Table 48 Inner 2 Way Tray F1 Inner 2 way Tray F1 Specification Number of Trays 12 x18 12 5 8 x 17 11 16 11x17 LGL LTR LTRR STMT STMTR EXEC Custom size 3 7 8 x 5 9 16 to 12 5 8 x 18 and Envelopes Paper Weight 14 Ib bond to 140 Ib index 52 g m to 256 g m Thin Plain 1 Plain 2 Recycled Color Heavy 1 Heavy Paper Sizes Paper Types 2 Heavy 3 Pre Punched Transpare
12. e Support Login Screen Canon support center ENGINEERING SERVICES amp SOLUTIONSDIVISION This website is designed to provide Technical Support Site Tools x Service Documentation Warranty and Educational This Site requires Adobe Acrobat Reader in order to i Information services to Authorized Canon Dealers view PDF documents If you don t have the Acrobat Reader software click on the link below to download a j and Servicers of Canon Digital Imaging Products free copy Additionally certain areas of the eSupport website require the use of Internet Explorer 7 or ys Please log in below higher Click the link below to download Internet Explorer W Get PEE ADOBE READER m E SUPPORT CENTER AUTHORIZED SERVICE SMART CALL CENTER us LOGIN IN FACILITY LOGIN LOGIN e Support ID Number SF Access ID Smart Call Center ID Other Canon Websites W Canon U S A Site W Reseller Info Center B Developer Support Site WB ISG Central ISG Marketing Password sword Password LOGIN REGISTER Forgot your password Click B imageRUNNER Marketing Site B imageWARE Marketing Site ISG Learning Zone Sales Training W EFI Electronics for Imaging W eCopy Inc Including e Claim Service More For Approved Pilot Candidates Info Only Terms of Use Privacy Statement Canon USA Website b Canon USA s ISG Central Web Site Complete Service Guide versions are available on the C
13. Page 90 Canon imageRUNNER ADVANCE C5200 Series Service Guide 3 Internet Support a Canon USA s e Support Center Web Site Canon USA s Engineering Services and Solutions Division formerly the Systems and Technical Support Division provides high quality e Support via the Internet and is only available for Canon USA s Authorized Servicing Dealers Canon USA s e Support is designed to provide Systems Engineers and Technicians access to technical support information via the Worldwide Web The following functions and information can be accessed e Proactive notification of new releases patches Technical Publications and other information via e mail message e Search for technical solutions with the Integrated Knowledge Management System through a natural language query Read or download on line documentation Download patches and their Readme files Download firmware and software drivers Track and modify logged cases Review all open cases To access e Support you must first register for an e Support ID Number To register for an e Support ID number go to the Canon USA s e Support Center Web site at http www support cusa canon com Click on the Register button and follow the instructions This service is available at no additional charge to all authorized dealers imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 91 Canon imageRUNNER ADVANCE C5200 Series Service Guide Figure 20
14. Revision 2 Page 45 Canon imageRUNNER ADVANCE C5200 Series Service Guide C Installation Weight amp Dimensions The imageRUNNER ADVANCE C5200 Series approximate weight and dimensions differ depending on how it is configured with the optional accessories The dimensions are for reference only and should not be confused with the required space for installation Table 15 Approximate Weight Cassette Feeding Unit AD2 Inner 2 Way Tray F1 Buffer Pass Unit G1 Copy Card Reader F1 Paper Deck Unit B2 Inner Finisher E 199 Staple Finisher J1 Booklet Finisher J1 External 2 3 Hole Puncher B2 Envelope Feeder Attachment D1 Inner Finisher Additional Tray A1 Table 16 Dimensions uw He Wah oem imageRUNNER ADVANCE C5255 05250 w Duplex Color Image Reader E1 37 3 8 950 mm 24 3 8 620 mm 28 1 8 715 mm imageRUNNER ADVANCE C5240 C5235 w Color Image Reader B1 9 7 8 24 3 8 27 5 8 700 mm 18 5 8 14 5 8 23 3 4 603 mm Cassette Feeding Unit AD2 Paper Deck Unit B2 Inner Finisher E1 9 Staple Finisher J1 9 Booklet Finisher J1 9 External 2 3 Hole Puncher B2 Envelope Feeder Attachment D1 Inner Finisher Additional Tray A1 Inner 2 Way Tray F1 Copy Tray J1 Buffer Pass Unit G1 Copy Card Reader F1 When the optional Inner Finisher Additional Tray A1 is attached BT iad sis With The auxiliary tray extended The attachment kit and cable are included imageRUNNER AD
15. e o print PDF files from Web pages the optional PS Printer Kit or Direct Print Kit for PDF XPS must be installed 2 USB Device Port E1 Adds two USB ports to the machine so a third party card reader or the optional Multimedia Reader Writer A2 can be used for additional media support 3 Multimedia Reader Writer A2 Enables the end user to use SD Compact Flash Memory Stick and Micro Drive memory media for direct print and scan to store operations 4 Remote Operator s Software Kit B1 e Enables the user to access the machine s control panel and specify settings or process jobs from a computer located on the same network as the machine remotely e Requires license activation via the LMS imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 21 Canon imageRUNNER ADVANCE C5200 Series Service Guide E Security Features and Options The imageRUNNER ADVANCE C5200 Series machines include a comprehensive set of security features such as Device Authentication Data Security Document Security and Network Security 1 Device Authentication and Usage Management There are two ways to authenticate users at the device via Department ID Management and SSO H Single Sign On H a Department ID Management Register a Department ID and password for each department and manage the machine by limiting its use to only those who enter the correct Department ID and password Department IDs and passwo
16. D ITI lt D O 5 o Table 5 Supplies and Consumables Supplies and Consumables Part Number Stamp Ink CRG C1 1857B001AA Staple J1 for Staple Finisher J1 amp Booklet Finisher J1 amp Inner Finisher E1 6707A001AC Staple Cartridge D2 for Booklet Finisher J1 0250A002AD 12 Part numbers are subject to change without notice 42 The eLAN Electronic License Access Number is delivered via the CNA Canon Network Access Web site 43 Requires the optional USB Device Port E1 44 Required for 600 dpi color scanning and the 37 4 fax line 45 Ships standard with Hot Folder Graphic Arts Feature Set Paper Catalog Kit Secure Erase and VDP Kit 46 For the imageRUNNER ADVANCE C5255 only 47 Comes with 22 LCD monitor keyboard mouse and stand 48 Used for corner double stapling only Three 3 cartridges per case 5 000 staples per cartridge 49 Used for booklet finishing only Three 3 cartridges per case 2 000 staples per cartridge imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 7 Canon 50 51 52 53 54 55 Table 6 Drum and Toner Drum and Toner GPR 30 Black Drum Unit GPR 30 Color Drum Unit GPR 31 Black Drum Unit 4 51 50 50 GPR 30 Magenta Toner GPR 30 Yellow Toner 51 51 GPR 31 Magenta Toner GPR 31 Yellow Toner 12 Part numbers are subject to change without notice Table 7 imageRUNNER ADVANCE Solutions im
17. If new waste toner containers are always used it is recommended that the customer maintain a supply of waste toner containers for replacement when necessary lf recycled waste toner containers are used Canon USA recommends that the customer have at least one spare container available as a replacement while the service technician is contacted to recycle the full waste toner container Refer to Technical Publication TP12 330 available from the Canon eSupport Center Website for the process to empty and clean the waste toner container Notes e Disposal of the waste toner or waste toner container must be in a manner that is applicable to the laws in the geographical area where the machine is located e f emptied and cleaned properly the waste toner container can be reused repeatedly However dealers should purchase new waste toner container if the current container breaks A CAUTION e Canon USA cannot be held responsible for quality issues and or customer claims caused by the waste toner container if the waste toner container is not properly emptied and cleaned e Canon USA cannot be held responsible for customer claims of property damage caused by the process to empty and clean the waste toner container imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 70 Canon imageRUNNER ADVANCE C5200 Series Service Guide U Soft Counter The imageRUNNER ADVANCE C5200 Series uses soft counters to track its fu
18. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ITS SUPPLIERS OR ANY AUTHORIZED SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT CAUSING THE ALLEGED DAMAGE WITHOUT LIMITING THE FOREGOING THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS DAMAGE OR INJURY TO PERSONS AND THE PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION USE MISUSE OR INABILITY TO USE THE PRODUCT NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page ii imageRUNNER ADVANCE C5200 Series Service Guide Contents l Product Overview and Configuration 1 A Overview nnn rue nnn nnn nen nen LL LLTTLMMTMMMMMMMMMeLMU 1 B Configuration erue rue ru Teen T LLL eens enn n nnn nnennneneneens 4 ll Hardware Accessory Options TmM MTM 10 A Duplex Color Image Reader Unit E1 10 B Color Image Reader Unit F1 LM 10 C Cassette Feeding Unit AD2 Term MTM MTM 10 D Cabinet Type B1
19. classroom Each student will have an opportunity to practice disassembly and installation of key components as well as the practical exercises for troubleshooting many areas of the machine and accessories This hands on approach will focus on giving each Technician and Systems Engineer the ability to support the imageRUNNER ADVANCE C5000 and meet the needs of your customers Table 9 Classroom Courses imageRUNNER ADVANCE Systems 07IRTASO1C imageRUNNER ADVANCE C5000 and C5200 Series 18IRTAC501C Yes Servicing and Maintenance 3 Prerequisites Prior to enrolling into the blended technician training program each student will have to successfully achieve a certification of the Applied Technologies or equivalent course Table 10 Prerequisite Courses Applied Technologies Online Course 07TATOOONEW Applied Technologies Classroom Course O7TATO1CNEW E Learning Path for Service Technicians certified on the imageRUNNER ADVANCE 5000 Series Table 11 Update Courses imageRUNNER ADVANCE Systems 18IRTASUO1E imageRUNNER ADVANCE C5200 Hardware Update 18IRTAC5201E imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 42 Canon imageRUNNER ADVANCE C5200 Series Service Guide F Training Facilities 1 Classroom Classroom training is available in each of the five Canon regional training centers Jamesburg New Jersey Norcross Georgia Irving Texas ltasca Illinois Irvine California
20. 2 e Learning The e Learning course is located in the e Learning center on Canon U S A Inc s hereinafter referred to as Canon USA e Support Web site http Wwww support cusa canon com Certification maps on the e Support Web site provide easier access to the training This e Learning course can be conducted at any Dealer facility that is suitable for online student learning An imageRUNNER ADVANCE C5200 Series device must be available to complete the labs G Course Equipment Windows workstation Vista XP 2007 or higher Microsoft Internet Explorer v7 0 or higher imageRUNNER ADVANCE C5200 Series device Applicable accessories hardware and software H Service Materials Printed Service Manuals and Parts Catalogs will be provided for reference use during the classroom course An electronic PDF file of the Service Manuals will be made available to each student as part of the online course and at the conclusion of the classroom course The student will be provided a printed Technical Reference Guide at the conclusion of the classroom course service Manuals will be available in electronic format via download as part of the eLearning course and the Canon e Support website at http www support cusa canon com Table 12 Service Materials Moet _ itm location een raming Conducted online Program imageRUNNER ADVANCE C5200 Series Service Manual Downloadable from within the e Learning course and t
21. 7 days a week before calling Canon USA s TSC Technical Support Center since your concern may have already been addressed and documented e Have your Support ID number ready when you call the TSC and make sure that you are where the engine or application is located and accessible This dramatically improves the TSC s ability to help troubleshoot the problem and eliminate the guesswork when answering a specific question This also helps to supply you with answers that are more accurate e Provide the serial number of the installed engine or application you want to troubleshoot While the serial number is required to access support it also provides the Support Specialist with information about previous calls for support e Make sure to provide environment specific information and any other site specific variables e Submit and update your profile information such as cell phone number e mail address and company address on the e Support Web site in the Current Profile section You can also call Canon USA s TSC Accurate profile information enables you to contact support personnel faster and is necessary if more information is required from the caller later e At the completion of each call a ticket number is provided If the Support opecialist does not provide a number the caller should ask for it e Have a Dealer Technician or Systems Engineer call Canon USA with what resolved your issue This information is helpful and enab
22. Additional Memory Type D 512MB Can be attached to the imageRUNNER ADVANCE C5255 only Not available at the time of the imageRUNNER ADVANCE C5200 Series product launch Cannot be installed with ColorPASS GX400 or imagePASS B2 controller Includes Trace amp Smooth PDF and PDF with Adobe Reader Extensions format support Includes Digital Device Signature PDF XPS and Encrypted PDF modes O ONOOF imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 3 Canon imageRUNNER ADVANCE C5200 Series Service Guide B Configuration Note All configurations shown are for reference purposes only and are subject to change without notice Please refer to the Dealer Price List on the ISG Central Web site for the most up to date item numbers Table 2 Configuration Part Number imageRUNNER ADVANCE C5255 with the optional Saddle Finisher and External 2 3 Hole Puncher imageRUNNER ADVANCE C5255 Base Model imageRUNNER ADVANCE C5250 Base Model imageRUNNER ADVANCE C5240 Base Model imageRUNNER ADVANCE C5235 Base Model imageRUNNER ADVANCE C5240 Printer Model 12 Part numbers are subject to change without notice 13 Ships standard with 2 x 550 sheet Paper Cassettes UFHII Printing Color Universal Send with PDF High Compression Searchable PDF XPS OOXML Scan to Word and PPT Access Management System HDD Data Erase IP Sec Single Pass Duplexing Automatic Document Feeder Col
23. Kit USB 2 0 x2 Host USB 2 0 Device e Others USB 2 0 x2 w Optional Device Port SD Card SDHC Card Compact Flash Memory Stick Microdrive w Optional Multimedia Reader Writer Copy Print Speed Letter Warm Up Time at room temp of 20 C Two Paper Cassettes Up to 550 sheets each Standard p C Multi Purpose Tray Up to 100 sheets COELO y Optional Two Paper Cassettes Up to 550 sheets each p Paper Deck Up to 2 700 sheets Up to 5 000 sheets LGL LTR LTRR STMTR EXEC Custom Size 5 1 2 x 7 1 8 to 12 x 15 3 8 Cassette 1 12 x18 11 x 17 LGL LTR LTRR STMTR EXEC Custom Size Paper Size Cassette 2 3 4 5 1 2 x 7 1 8 to 12 x 18 eT 12 x18 11 x 17 LGL LTR LTRR STMT STMTR EXEC p y Custom Size 3 7 8 x 5 1 2 to 12 5 8 x 18 Paper Weight 14 Ib bond to 80 Ib cover 52 to 220 g m Cassette Thin Plain 1 Plain 2 Heavy 1 Heavy 2 Recycled Color Pre 75 Paper Type Punched bond Transparency Tab Letterhead and Envelopes Paper Weight 14 Ib bond to 140 Ib index 52 to 256 g m Thin Plain 1 Plain 2 Heavy 1 Heavy 2 Heavy 3 Recycled Multi Purpose Tra uio y Paper Type n Color Pre Punched bond Tracing Coated Labels Transparency Tab Letterhead and Envelopes Duplexing Standard Automatic Trayless Duplexing Standard Output Capacity 20 Ib bond Inner Tray up to 250 sheets Facedown 75 Reference Registered Paper Types and Weight for th
24. MB 8 Additional Memory Type D 512 MB e Expands the memory Capacity of the machine to 2 5 GB e Required to enable the functions of the optional PS Printer Kit AR1 Direct Print Kit H1 for PDF XPS imagePASS B2 and ColorPASS GX400 B Universal Send Fax Features and Options 1 Universal Send Advanced Feature Set F1 e Enables the user to make Trace amp Smooth PDF and Adobe Reader Extensions PDF files e Requires license activation via the LMS 2 Universal Send Security Feature Set D1 e Enables the user to encrypt PDF and Digital Device Signature PDF XPS files as well as set a password to send them safely to a file server or e mail address e Enables the recipient of a PDF or Digital Device Signature PDF XPS file to verify which device scanned the file e Requires license activation via the LMS 3 Universal Send Digital User Signature Kit C1 e Enables the user to add a digital user signature obtained from a certificate authority to a PDF or XPS file This enables the recipient of a PDF or XPS file to verify which user signed it e Requires license activation via the LMS 4 Super G3 FAX Board AE2 e Provides a single line to send and receive fax documents e Documents that have been created in applications can also be sent directly from a computer via a network imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 17 imageRUNNER ADVANCE C5200 Series Service Guide 5 Sup
25. Microsoft Windows Mac OS X UNIX LINUX Novell Netware e Computer Software Microsoft Adobe PageMaker 7 An SE System Engineer is a professional title often used by hardware vendors for individuals who perform systems related tasks such as analysis design and programming System Engineers are also often involved in pre sales activities imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 51 Canon imageRUNNER ADVANCE C5200 Series Service Guide e Printing Architectures e Print Server Point amp Print e Printer Ports Standard TCP IP RAW LPR e UFHII PCL PS e Scanning TWAIN ISIS It is also important that the SE have computer skills and working knowledge in the following areas e Other computer platforms mainframe e Basic electronics The Education Training listed in preferred order of a successful Canon dealership s SE include e Novell CNA CNE Microsoft MCTS MCITP MSCE Cisco CCNA CCNE e Two years of experience being a Canon Copier Service Technician training centered on connectivity products e A degree in Computer Science or Engineering or a computer technician with two years of experience is required in the above areas G Serviceability The imageRUNNER ADVANCE products are designed to improve serviceability quality and deliver lower service costs which result in increased dealer service profitability Enhanced serviceability as part of the overall design of the i
26. Mirroring function when the HDD Data Encryption amp Mirroring Kit is installed e Does not increase the overall storage capacity of the machine imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 13 Canon imageRUNNER ADVANCE C5200 Series Service Guide Q 2 5 inch 1 TB HDD H1 e Required to replace the machine s standard 160 GB hard disk drive to increase the HDD capacity to 1 TB e If the machine is configured with the optional HDD Data Encryption amp Mirroring Kit an additional 2 5 inch 1 TB HDD must be added to enable the Mirroring capability of the primary drive imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 14 Canon imageRUNNER ADVANCE C5200 Series Service Guide Ill System Features and Options A Copy and Print Options The functionality of the imageRUNNER ADVANCE C5200 Series can be expanded by installing the following system related optional accessories 1 Secure Watermark B1 Enables the user to embed hidden text in the background of copies The embedded text becomes visible when copies of the document are made on a copier Requires license activation via the LMS Cannot be used with the Document Scan Lock Kit B1 PCL Printer Kit AR1 Supports the PCL5c 6 emulation printing solutions Supports printing in true 1 200 x 1 200 dpi resolution with the Canon PCL6 Printer Driver Requires license activation via the LMS 2 PS Printer Kit AR1
27. Policy Protected PDF Policy protected PDF files control access and usage rights to protect sensitive and high value information against inadvertent or malicious disclosure See Adobe LiveCycle Rights Management ES Server Integration on page 18 for more details imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 28 Canon imageRUNNER Revision 2 imageRUNNER ADVANCE C5200 Series Service Guide c PDF XPS Visible Digital Signature The PDF XPS Visible Signatures mode enables the user to view the device signature and user signature on PDF XPS files Visible digital signatures and user signatures are displayed on the first page of the PDF XPS file to account for the origin of the document The system administrator of the machine can set the Visible Signatures mode for all PDF XPS documents or certain PDF XPS documents created on the machine This mode differentiates from the Digital Signature mode in that instead of having to access digital signature information from the document properties from the File menu this information is displayed prominently on the first page of the document in the background and is printed along with the document data thereby deterring improper distribution of sensitive documents d imageWARE Secure Audit Manager Express imageWARE Secure Audit Manager Express is an optional solution that captures and archives the contents and attributes of all jobs performed on imageRUNNER ADVANCE d
28. W Up to 46 ipm Up to 19 6 ipm Up to 600 dpi x 600 dpi Sheet book three dimensional objects up to 4 4 Ib 2 kg Regular paper size Same Ratio 1 1 Reduction 1 0 78 LGL LTR 1 0 73 11 x 17 gt LGL 11 x 15 gt LTR 1 0 64 11 x 17 LTR 1 0 50 11 x 17 gt STMT 1 0 25 Enlargement 1 1 21 LGL 11 x 17 1 1 29 LTR 11 x 17 1 2 00 STMT gt 11 x 17 1 4 00 Copy Ratio 25 to 400 in 196 increments From the main unit Approximately 120 W Approximately 5 3 8 x 22 1 4 x 21 1 4 137 mm x 565 mm x 540 mm Approximately 17 4 Ib 7 9 kg Table 45 Cassette Feeding Unit AD2 Cassette Feeding Unit AD2 Magnification Dimensions H x W x D Specification 12 x18 11 x17 LGL LTR LTRR STMTR EXEC and Free size 5 1 2 x 7 3 16 to 12 x 18 Paper Weight 14 Ib bond to 80 Ib cover 52 g m to 220 g m Paper Types Thin Plain 1 Plain 2 Recycled Color Heavy 1 Heavy 2 Paper Cassette Capacity Up to 550 sheets x 2 cassettes 20 Ib bond 80 g m Power Source Maximum Power Consumption Paper Sizes From the main unit Approximately 30W Approximately 9 7 8 x 24 3 8 x 27 5 8 251 mm x 620 mm x 700 mm Weight Approximately 61 7 Ib 28 kg 75 Reference Registered Paper Types and Weight for the available paper weights Dimensions H x W xD imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 97 imageRUNNER ADVANCE C5200 Series Service Guide
29. amp Mirroring Kit C1 is installed after the Main unit is installed then the HDD must be backed up before installing the Kit or a loss of data may occur If this occurs an E602 error code may appear and the System Software will need to be reloaded onto the engine Document Scan Lock Kit B1 Enables the administrator to embed an invisible code over the entire surface of a printed document to identify which printer printed the document and enables the administrator to track who printed the document The Document Scan Lock system is tamper resistant and if someone tries to copy the document the Document Scan Lock system checks to see if the person has the proper permissions to reproduce it A password may be required to enable the reproduction of the document Enforces the policies written to track information embedded in the document to prevent users from performing restricted tasks such as copying sending scanning or storing specific documents Scan Lock function and identifies the user that output the document Tracking function Requires license activation via the LMS Cannot be used with the optional Secure Watermark B1 imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 27 imageRUNNER ADVANCE C5200 Series Service Guide h Removable Hard Disk Kit AC1 e Enables the hard disk of the machine to be removed while the machine is unattended or not in use e Provides a layer a data security f
30. at http Wwww support cusa canon com as shown in Figure 7 Figure 7 e Support Flat Rate Program Canon ENGINEERING SERVICES amp SOLUTIONS DIVISION Tech Support Field Support ATSP Major Accounts Management Center Info Center Flat Rate Program e Tag Part Repair Facilities Refurbished Subassembly Program ASCR Product Advisories Flat Rate Program Flat Rate Program Links B Flat Rate Warranty Reimbursement Program Changes No documentation or part drum returns are required in order to receive the monthly Flat 08 06 08 PDF 124KB Rate credit This credit is calculated using purchases of machines accessories and drums B FAQ s Viewing Flat Rate Credits on CNA from the previous month For example May 2012 represents credit for purchases made in 05 30 08 PDF 24KB April 2012 support center Once per month Canon s Systems amp Technical Support Division issues credit under the Flat Rate warranty program to cover the cost of defective parts and drums with a dealer cost under 300 Product shipments to dealers of National Account and Government Mariceting Division placements are treated as if the dealer had purchased the machine They are added to the Flat Rate Reference Table total number of wholesale purchases the dealer made The Flat Rate Program applies to full line dealers of imagePRESS IF imageRUNNER IR Color imageRUNNER CIR imageRUNNER ADVANCE iR ADV Color imageRUNNER ADVAN
31. bond LTR EXEC 1 700 Sheets 30 Sets or 9 5 8 in height Lower Tray 11 x17 LGL LTRR 650 Sheets 30 Sets or 3 3 4 in height LTR EXEC Up to 50 Sheets 14 Ib bond to 21 Ib bond Up to 30 Sheets 22 lb bond to 28 Ib bond Up to 2 Sheets 29 Ib bond to 140 Ib index 11 x17 LGL LTRR Up to 30 Sheets 14lb bond to 211b bond Up to 20 Sheets 22 Ib bond to 28 Ib bond Up to 2 Sheets 29 Ib bond to 140 Ib index 11x17 LGL LTR LTRR EXEC Corner Double 12 x 18 11 x 17 LGL LTRR Up to 16 Sheets 14 Ib bond to 20 Ib bond Saddle Stitching Capacity Up to 10 Sheets 22 Ib bond to 28 Ib bond 1 sheet 14 Ib bond to 140 Ib index 52 to 256 g m2 Tray Capacity Up to 25 Booklets 5 Sheet Booklets Power Source Maximum Power Consumption From the main unit Approximately 123 W Approximately 43 1 4 x 31 1 8 x 25 1 2 1 097 mm x 789 mm x 646 mm when auxiliary tray is extended Approximately 165 Ib 75 kg imageRUNNER ADVANCE C5255 C5250 Approximately 64 1 2 x 28 1 8 1 639 mm x 715 mm Paper Types Maximum Stapling Capacity Dimensions HxWxD Installation Space W xD when the multi purpose tray and the auxiliary tray are imageRUNNER ADVANCE C5240 C5235 extended Approximately 68 3 4 x 28 1 8 1 689 mm x 712 mm 75 Reference Registered Paper Types and Weight for the available paper weights imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 101
32. by submitting their respective authentication credentials 5 Universal Login Manager The Universal Login Manager ULM is a MEAP application developed by NT ware for imageRUNNER ADVANCE devices to provide a server less solution for simple user authentication with image login and proximity card login support The ULM application helps to utilize the native capabilities of the imageRUNNER ADVANCE for personalization and delivers basic usage and cost reporting functionality The ULM also utilizes the Access Management System for additional control of access per end user Additionally the ULM is used as login application for AA Print imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 34 Canon imageRUNNER ADVANCE C5200 Series Service Guide Key Features Functionality amp Benefits of ULM e Login Provides login manager functionality to lock devices before use ULM offers users the ability to login by image login PIN code Active Directory or Proximity Card e Personalization Provides customization capabilities for the device to enable end users to automate commonly performed tasks for enhanced productivity e Security ULM integrates with Canon s Access Management System functionality for advanced security where it can control physical access to the device per user and function e Usability Provides pass through login for other device functions e Accountability ULM provides simple
33. e Paper weight 14 lb bond to 140 Ib index 52 to 256 g m e Supports the optional External 2 3 Hole Puncher B2 to provide hole punch capabilities L Booklet Finisher J1 e Contains two trays which holds up to 3 000 sheets 1 300 sheets for top tray 1 700 sheets for lower tray Can corner or double staple up to 50 sheets of paper Paper weight 14 Ib bond to 140 Ib index 52 to 256 g m 16 Sheet saddle stitch up to 12 X 18 Saddle stitch booklet capacity up to 25 sets V Fold 1 Sheet Only oupports the optional External 2 3 Hole Puncher B2 to provide hole punch capabilities imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 12 Canon imageRUNNER ADVANCE C5200 Series Service Guide M Copy Tray J1 e 100 sheet output capacity e Required for tab output when configured with Inner Finisher Additional Tray A1 N External 2 3 Hole Puncher B2 Provides 2 hole and 3 hole punch capabilities 2 hole punch for LGL LTRR 3 hole punch for 11x17 LTR Supports 14 Ib bond to 140 Ib index 52 g m to 256 g m The External 2 3 Hole Puncher B1 requires the Staple Finisher J1 or the Booklet Finisher J1 O Copy Card Reader F1 uo e Supports up to 200 departments or users e Performs Department ID Management automatically Users must insert a control card to access the machine e Requires the optional Copy Card Reader Attachment B3 P 2 5 inch 160 GB HDD G1 e Required for the HDD
34. location are available oeptember 2013 Page 9 Canon imageRUNNER ADVANCE C5200 Series Service Guide ll Hardware Accessory Options A Duplex Color Image Reader Unit E1 Standard on the imageRUNNER ADVANCE C5255 C5250 2 Sided Single Pass 150 sheet capacity Scanning speed Up to 120 ipm B amp W and color duplex in 300 dpi B Color Image Reader Unit F1 Standard on the imageRUNNER ADVANCE C5240 C5235 2 Sided double Pass 100 sheet capacity Scanning speed Up to 51 ipm B amp W and color simplex in 300 dpi C Cassette Feeding Unit AD2 2 drawers that hold up to 550 sheets 20 Ib bond 80 g m each Maximum paper size 12 x 18 Paper weight 14 lb bond to 80 Ib cover 52 to 220 g m The optional Paper Deck Unit B2 can be attached D Cabinet Type B1 l e Provides additional storage space for supplies e The optional Cassette Feeding Unit AD2 and Cabinet Type B cannot be installed at the same time e The optional Paper Deck Unit B2 cannot be attached E Paper Deck Unit B2 aem Holds up to 2 700 sheets 20 Ib bond 80 g m o e Supports LTR sized paper only e Paper weight 14 lb bond to 80 Ib cover 52 to 220 g m e Requires the Cassette Feeding Unit AD2 e Cannot be installed with the Cabinet Type B1 imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 10 Canon imageRUNNER ADVANCE C5200 Series Service Guide Tab Feeding Attachment Kit B1 e Installed in th
35. ncnncnnne 17 o Super G3 2nd Line Fax Board AE1 18 6 Super G3 3rd 4th Line Fax Board AE 1 18 7 Remote Fax Kit A1 18 8 Adobe LiveCycle Rights Management ES Server Integration 18 C Document Storage Capabilities 19 DELI CE 19 2 Advanced BOX emme emen nnn nnn nnn nnn nnn nnn nnn nnn ene nenne nanan nan cnnncas 20 Si NOWIK TONE 3 se assert tg nese es eee ee reee rence neat ee csmeeenaensaenanseaaaeaeneesese 20 4 Memory Media SIOId je ssecseseeseseneueuu egens cece E 21 D Connectivity Options 2 22222 2 cence cence nn nen ne nenennen neces cenencensenensenencensesenes 21 1 Web Access Software H1 mm a 21 2 USB Device Port E1 20 2 n nono nnn nnn nnn nnn ncn nnn nnn nnn nnn nnn n cc nccns 21 3 Multimedia Reader Writer A2 21 4 Remote Operator s Software Kit B1 mMMMMMM 21 imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revisi
36. of the e Tag limited warranty claim form double click any record Note e Tag warranty claims are connected to the e Support ID number that is entered Therefore it is highly recommended that only one person enter and manage the e Tag warranty claims from your dealership imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 82 Canon imageRUNNER ADVANCE C5200 Series Service Guide b Flat Rate Inquiry To view your Flat Rate warranty reimbursements online log on to the ISG Central Web site at http www isgcentral cusa canon com and select Canon Network Access CNA as shown below Figure 14 ISG Canon Jm ISG Central Welcome to ISG Central Canon Ce Services g Canon Network Access CNA Engineering Services amp N Solutions _ISG Product Marketing Canon Financial Services E Federal State Sales ISG Product Marterina 1S8 Product Marveting _ MY PROFILE LOG OUT UPDATES 5 NEW MP 100H SOFTWARE FOR CANON MREAL SYSTEM FOR MIXED REALITY EXPANDS ITS SUPPORT TO A VARIETY OF SENSORS FOR ENHANCED PERFORMANCE Canon U S A Inc tedsy announced the introduction of the MP 100H a new version of software for the Company s MREAL System for Mixed Reality MR that enhances the functionality by expanding its compatibility to 3 wider selection of position detection sensors CANON ADDS AIRPRIN
37. only through Canon U S A s e Support Center website www support cusa canon com imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 37 imageRUNNER ADVANCE C5200 Series Service Guide uniFLOW Device Security amp Management uniFLOW the print output management solution includes multiple authentication methods to enable an organization to restrict access to an imageRUNNER ADVANCE on a per user basis In addition uniFLOW authentication methods can restrict access to imageRUNNER ADVANCE features on a per user basis uniFLOW end users can be required to authenticate themselves in one or more of the following methods e Entering the end user usernames codes and passwords e Using various smart proximity or magnetic cards uniFLOW Serverless Secure Print uniFLOW Serverless Secure Print is a secure printing and follow me printing option that utilizes the end user s client PC to store secure print jobs until the end user can authenticate and release the secure print jobs at an imageRUNNER ADVANCE device The imageRUNNER ADVANCE device then pulls the print job from the end user s client PC uniFLOW Serverless Secure Print is scalable and upgradeable to the full version of uniFLOW MEAP Web MEAP Web is a MEAP application that serves as an online thin client management tool End users manage MEAP Web using Web Access software MEAP Web configures and manages imageRUNNER ADVANCE hardware and software resource
38. settings such as paper size resolution brightness and file format uniFLOW Scanning uniFLOW a MEAP application developed by NT ware offers a wide range of advanced scanning capabilities uniFLOW scanning functions can be linked with print activities to result in customized automated and secure scan workflows imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 32 imageRUNNER ADVANCE C5200 Series Service Guide Cloud Portal for imageRUNNER ADVANCE imageRUNNER ADVANCE office system end users have access to Google Docs cloud services from the User Interface End users can scan hard copy documents into Google Docs as well as print documents stored in Google Docs To scan store or print documents users need to log in to the cloud service from the front panel of an imageRUNNER ADVANCE office system no PC or laptop is required Note e he Direct Printer Kit for PDF XPS H1 or PS Printer Kit AR1 is required to print e The optional Additional Memory Type D 512 MB is required to use the Direct Printer Kit for PDF XPS H1 or PS Printer Kit AR1 eCopy ShareScan The eCopy ShareScan is an enterprise ready office scanning software solution that enables the Canon imageRUNNER ADVANCE devices to turn paper documents into digital information that for integration into an end users communication collaboration workflow and business applications Paper based information can be integrated with an
39. the Drum Unit a Product Accessory or a Product in which the Drum Unit is incorporated electric current fluctuation exposure to light or accident b improper use including failure to follow operating or maintenance instructions in or environmental conditions prescribed in Canon s operators manual or other documentation c installation or repair by other than service representatives qualified by Canon who are acting in accordance with Canon s service bulletins or d use of supplies or parts other than those distributed by Canon which damage the Drum Unit or cause abnormally frequent service calls or service problems Nor does this warranty extend to any Drum Unit on which the original identification marks or serial numbers have been defaced removed or altered NEITHER CANON NOR ANY AUTHORIZED SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER LOSS OF REVENUE OR PROFIT FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES LOSS OR CORRUPTION OF DATA STORAGE CHARGES OR OTHER SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE MISUSE OR INABILITY TO USE THE DRUM UNIT REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ANY AUTHORIZED SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES NOR SHALL RECOVERY OF ANY KIND AGAINST CANON
40. the United States except in strict accordance with the Export Administration Regulations of the U S Department of Commerce and other U S laws and regulations controlling exports from the United States Canon U S A Inc from time to time updates this online Service Guide and may modify the information and or specifications contained in it at any time without notice Additionally all prices and availability dates listed herein are subject to change without notice The latest version is available online at the ISG Central and e Support Web sites noted above Please make certain that you are using the latest version Specimens of Web pages included herein are for illustration purposes only DISCLAIMER NEITHER CANON NOR ITS SUPPLIERS NOR ANY AUTHORIZED SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER LOSS OF REVENUE OR PROFIT FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES LOSS OR CORRUPTION OF DATA INCLUDING WITHOUT LIMITATION DATA STORED ON THE PRODUCT S HARD DISK DRIVE STORAGE CHARGES OR OTHER SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE MISUSE OR INABILITY TO USE THE PRODUCT REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ITS SUPPLIERS OR ANY AUTHORIZED SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES
41. the replacement Drum THIS WARRANTY APPLIES TO DRUM S SOLD AND USED IN THE U S A AND CANADA ONLY Canon Canon U S A Inc One Canon Plaza Lake Success New York 11042 1198 Canon Canada Inc 6390 Dixie Road Mississauga Ontario L5T 1P7 Canada imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 106 Canon imageRUNNER ADVANCE C5200 Series Service Guide 3 GPR 31 Drum Unit Limited Warranty CANON GPR 31 DRUM UNIT LIMITED WARRANTY Canon U S A Inc and Canon Canada Inc collectively Canon warrant the Drum Unit incorporated into the imageRUNNER ADVANCE Series product the Product packaged with this Limited Warranty the Drum Unit to be free from defects in workmanship and materials under normal use and service other than exterior defects such as nicks scratches or dents for a period of 30 days after delivery to the original purchaser of the Drum Unit or use of it to make 1 000 prints or copies or a combination of both whichever comes first If the Drum Unit proves to be defective within this warranty period Canon shall at its sole option replace it without charge For purchases of the Black Drum Unit following the expiration of the 30 day warranty period and continuing for a period of 120 days after delivery to the original purchaser of the Black Drum Unit or use of it to make 120 000 prints or copies or a combination of both and for purchases of the Color Drum Unit following the ex
42. tracking capabilities for cost visibility through usage reporting on up to 10 devices e Upgradable ULM can be upgraded to the uniFLOW server ULM can be installed without a uniFLOW server When a uniFLOW server is available the ULM acts as an original login manager Larger organizations and environments that are more demanding can access enterprise level control management and Data Loss Prevention services through Canon s uniFLOW platform solution 6 EFI PrintMe EFI PrintMe is a cloud based mobile print solution for the imageRUNNER ADVANCE Series that allows end users to print electronic files from their mobile devices such as smartphones tablets and laptops to Canon imageRUNNER ADVANCE devices through the EFI PrintMe Cloud Service Files uploaded to the EFI PrintMe Cloud Server are secured with a 128 bit encryption Walk up end users can print their document from the EFI PrintMe Cloud Service to a registered imageRUNNER ADVANCE device connected to the internet End users have three methods to upload files to the EFI PrintMe Server e E mail An end user can e mail a file as an attachment or forward an e mail with an attachment to the EFI PrintMe print printme com Cloud Service The end user will receive a confirmation e mail with a Document ID Code e Web upload An end user can upload files directly to the EFI PrintMe server from the EFI PrintMe website www printme com The end user will see a popup window which will in
43. with the fibers of the clothing e Toner will react and adhere to plastic material avoid contact with plastic 73 Value is based on LTR sized paper Estimated average values in the field based on data from supplier Data is subject to change depending upon many factors including without limitation monthly copy volume environment type of image printed and customer handling of the equipment 74 Estimated 596 toner coverage on LTR sized paper imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 63 Canon imageRUNNER ADVANCE C5200 Series Service Guide Q Consumable Parts Consumable parts are defined as those parts having a limited life that will be reached during a customer s specific machine operation and should then be replaced as needed Examples of consumable parts include but are not limited to feed rollers and cleaner blades An estimated consumable parts list is provided in the table below to assist in the initial parts supplies planning A consumable parts life expectancy is directly related to usage factors such as paper size paper quality environment usage application and machine maintenance Therefore consumable parts do not have a warranty and Canon USA cannot guarantee a minimum life Note All consumable parts shown in the table below are for reference purposes only and are subject to change without notice Table 26 Main Unit Consumable Parts List Main Unit Consumable Part
44. 00 Series Service Guide X Appendix A Registered Paper Types and Weight Table 41 Registered Paper Types and Weight Paper Type Paper Weight Thin 14 to 16 Ib bond 52 to 63 g m Plain 1 17 to 21 Ib bond 64 to 81 g m Plain 2 22 to 28 Ib bond 81 to 105 g m Recycled 17 to 21 Ib bond 64 to 81 g m Color 17 to 21 Ib bond 64 to 81 g m Heavy 1 28 Ib bond to 60 Ib cover 106 to 163 g m Heavy 2 61 to 80 Ib cover 164 to 220 g m Heavy 3 82 Ib cover to 140 Ib index 221 to 256 g m 1 Sided Coated 1 29 Ib bond to 60 Ib cover 106 to 163 g m 1 Sided Coated 2 61 to 80 Ib cover 164 to 220 g m 2 Sided Coated 1 29 Ib bond to 60 Ib cover 106 to 163 g m 2 Sided Coated 2 61 to 80 Ib cover 164 to 220 g m Tracing 17 to 21 Ib bond 64 to 81 g m Transparency 40 Ib bond to 110 Ib index 151 to 209 g m Pre Punched 20 to 21 Ib bond 75 to 81 g m bond 22 to 24 Ib bond 82 to 90 g m Tab Paper 40 Ib bond to 110 Ib index 151 to 209 g m2 Labels 40 Ib bond to 110 Ib index 151 to 209 g m2 Letterhead 29 Ib bond to 60 Ib cover 106 to 163 g m2 Envelope 20 to 28 Ib bond 75 to 105 g m2 imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 94 Canon imageRUNNER ADVANCE C5200 Series Service Guide B Specifications Table 42 imageRUNNER ADVANCE C5255 C5250 C5240 C5235 MATIE Network Standard Ethernet 1000Base T 100Base TX 10Base T Optional Wireless LAN w Wireless LAN
45. 001B004AA Universal Send Advanced Feature Set F1 Universal Send Security Feature Set D1 Universal Send Digital User Signature Kit C1 Remote Operators Software Kit B1 HDD Data Encryption amp Mirroring Kit C 175 Removable HDD Kit AC1 2 5 inch 160 GB HDD G1 2 5 inch 1 TB HDD H1 Voice Guidance Kit F2 Voice Operation Kit C2 1337B011AA 1082B010AA Encrypted Secure Print Software D1 Secure Watermark B 1 Document Scan Lock Kit B1 Web Access Software H1 2738B007AA USB Device Port E1 12 Part numbers are subject to change without notice The eLAN Electronic License Access Number is delivered via the CNA Canon Network Access Web site Requires the optional Super G3 FAX Board AE2 Requires the Super G3 FAX Board AE2 Super G3 2 Line Fax Board AE2 and Additional Memory Type D 512 MB Cannot be installed with the Super G3 FAX Board AE2 Cannot be installed with ColorPASS GX400 or imagePASS B2 controller Requires the PCL Printer Kit AR1 Contains multiple options Current tangible item requires multiple LANs to generate multiple license keys for activation New eLAN item intangible utilizes single eLAN to generate multiple license keys or files for activation SSO H settings are required HDD Mirroring feature requires two hard drives either one additional 2 5inch 160GB HDD G1 with standard 160GB HDD or two 2 5 inch 1TB HDD H1 replacing standard 160GB HDD HDD Encryption function can
46. 0V 20A From Cassette Feeding Unit C5240 C5235 Main Unit 120V 15A W ColorPASS imagePASS C5240 C5235 120V 15A 1280V 15A ColorPASS can only be installed on the C5255 C5255 C5250 B Hardware Configuration Chart Figure 4 Hardware Configuration Chart Staple Finisher 1 Inner Finisher E 2539800044 with BEEPRO A Inner Finisher Additional Tray A1 B a Ja Color image Reader Unit ETicSess ceesa or USB Vecirn Cherry Color Image Reader Linit F1 ics240 ce2357 i BBV APO EE Cy Trey 42 l 3729BO02AA dp Copy Tray eer Se 1 AEn Extemal 2 3 Hale name Deck Unit B2 pud uE H2 Universal keyboard Stand A I aaria Can Reader Assembly Tor Universal Keyboard Stand 22 12V478 Booklet Finisher J SSGBEOMAA BM 2 Way Tray F 1 2 lana 7 LMS LMS Hier Primi Tab Feeding Envelope Feeder Cabinet Type B1 imagePASs 82 Color PASS Gx400 ter OF Attachment KIt 81 Attachment D1 EMO KUL AR KI ART amp 783ACOAAA 3HBEEILKT AH Fadi Ln ADZO ey HAA ijEEESBOD TAA SEGPHODSAA SSOGR00RAA s CGolorPASS GXAOO can only ba inaralled on the 25255 Other HW ACGa TAS Key Switch Unit A2 Dony Card A Note Optional acceascries may have limitations and requirements Dupy Card Reader T Super G3 2 lina Fax Bosrd AE 1 Super GS Foe Board AES Super G3 37 4 Line Fax Board AE ADF Apcema HondleA 1 imageRUNNER ADVANCE C5200 Series Service Guide September 2013
47. 150 sheets 20 Ib bond 80 g m Up to 75 ipm Up to 120 ipm 300 dpi B amp W Up to 75 ipm Up to 120 ipm Up to 51 ipm Up to 51 ipm 0 600dpi B amp W Up to 75 ipm Up to 75 ipm Resolution for Reading Up to 600 dpi x 600 dpi Acceptable Originals Sheet book three dimensional objects up to 4 4 Ib 2 kg Regular paper size Same Ratio 1 1 Reduction 1 0 78 LGL LTR 1 0 73 11 x 17 gt LGL 11 x 15 LTR 1 0 64 11 x 17 LTR 1 0 50 11 x 17 gt STMT 1 0 25 Enlargement 1 1 21 LGL 711 x 17 1 1 29 LTR 11 x 17 1 2 00 STMT gt 11 x 17 1 4 00 Copy Ratio 25 to 400 in 196 increments Approximately 6 1 8 x 22 1 4 x 20 7 8 eens a 155 ad 565 mm x 530 mm Weight Approximately 31 1 lb 14 1 kg Weight of Originals Magnification imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 96 Canon imageRUNNER ADVANCE C5200 Series Service Guide Table 44 Color Image Reader Unit F1 Color image Reader Unit F1 Specification Original Feeding Mechanism Duplexing Automatic Document Feeder Paper Size 11 x 17 LGL LTR LTRR STMT or STMTR 1 Sided Scanning 11 to 58 Ib bond 42 to 157 g m 2 Sided Scanning 13 to 58 Ib bond 50 to 157 g m Original Tray Capacity Up to 100 sheets 20 Ib bond 80 g m Weight of Originals Up to 51 ipm Up to 17 5 ipm 300dpi B amp W Up to 51 ipm Up to 17 5 ipm Up to 46 ipm Up to 19 6 ipm 0 600dpi B amp
48. 2 3 Hole PUNChEr B2 ccccccecccccceeeceeceeeceeceeeeeeseeeecessaeeceeteaaeeeeseaaeees 102 Toe C Ta c v 102 Table 54 Copy Card Redder eese oou bemin hahtmds em MIR c QUEM DU RD IIT NIME PUE 102 imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 108 Canon imageRUNNER ADVANCE C5200 Series Service Guide Table 55 Super GS FAX Board AE2 eescitccs scececs inane noniin icenian anik unana Ea NaN Dai aaa Akaa 103 Table 56 ImagePASS B2 tre retain een nde 93e ets Deae pe RS cr xen E Fk teda zo xosta dex roi K IU nnm ERU rines 103 Table 57 ColorPASS GX400 esce erneuert nna rana gn pna me c snas nk REX a eoe iran aaia 104 E List of Figures Figure 1 Learning Path for Service Technicians not certified on the imageRUNNER AOVANCE S000 CEIC cc c 40 Figure 2 Learning Path for Certified imageRUNNER ADVANCE C5000 Series technicians 40 Figure 3 Power and Receptacle Requirements eese 45 Figure 4 Hardware Configuration Chart cccccccccccccccecsseessseceeeeeeeeeeeeeeeeeeeeeseseeeaeeeeeeeeeeseaas 45 Figure 5 License Management SySt M ccccccsscsssccccceeeeeeeeseeceeeeeeeeeeeeeeeeeesessseauaaeseeeeeseesaaas 58 Figure 6 Content Delivery System Web Site 59 Figure 7 e Support Flat Rate Program ssssessssesssseseeenne nnne nennen nnn
49. 2 94B003AA 2 98B003AA 2802B003AA eLAN Number 4140B397AA 4140B398AA 4140B399AA 4140B400AA 4165B073AA 4165B074AA 4165B075AA 4165B079AA 4148B396AA 4148B397AA 4148B398AA 4148B407AA oeptember 2013 Page 8 Canon 56 57 58 59 60 61 62 imageRUNNER ADVANCE C5200 Series Service Guide Revision 2 imageRUNNER ADVANCE C5200 Series Service Guide Table 7 imageRUNNER ADVANCE Solutions Continued imageRUNNER ADVANCE Solutions Box Part Number 2 eLAN Number 5105B030AA BEEN 5105B081AA 4143B039AB 4143B049AB MEAP Connector for SharePoint Server v1 1 1 Device i AA PROX V2 3 with WFC amp MEAP Connectors AA PROX V2 3 with Tracker AA PROX V2 3 Software Only AA PROX V2 3 NFR Software Only AA PROX V2 3 Starter Package AA PROX V2 3 NFR Starter Kit Authorized Send Kit V5 0 1 License Sr Authorized Send Kit V5 0 10 Licenses a Authorized Send Kit V5 0 100 Licenses Authorized Send Kit V5 0 I License NFR imageWARE Document Server V2 0E 1L with 3 yrs Software imageWARE Document Server V2 0E 1L NFR Client Access License for imageWARE Document Server V2 0 5CAL Client Access License for imageWARE Document Server V2 0 20CAL Client Access License for imageWARE Document Server V2 0 100CAL Client Access License for imageWARE Document Server V2 0 10CAL NFR imageWARE Document Server 1L 1 yr Software Maintenance Extension 7494A696AA
50. 66 Canon imageRUNNER ADVANCE C5200 Series Service Guide Table 33 Booklet Finisher J1 Consumable Parts List Booklet Finisher J1 Staple nace eh Delivery Static Eliminator L Delivery Static Eliminator R Inlet Static Eliminator Swing Middle Static Eliminator Return Roller Rear Color White Return Roller Front Color Black Saddle Stitcher Assembly Stitcher FL2 0846 000 2 100 000 times Approx 2 000 times stapled with 1 Cartridge 12 Part Numbers are subject to change without notice 73 Value is based on LTR sized paper Estimated average values in the field based on data from supplier Data is subject to change depending upon many factors including without limitation monthly copy volume environment type of image printed and customer handling of the equipment R Periodic Replacement Parts The imageRUNNER C5200 Series does not have any periodic replacement parts imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 67 Canon imageRUNNER ADVANCE C5200 Series Service Guide S Periodic Maintenance The parts in the table below must be periodically replaced cleaned inspected or adjusted to ensure a specific level of machine performance These parts are likely to affect the performance once they fail even in the absence of external change or damage Whenever possible plan periodic maintenance so that it will coincide with a scheduled service visit Table 34 Main Unit
51. 888 883 1001 Customer Service 866 655 8676 Phone Number 407 297 1001 Fax Number 913 631 8372 Fax Number 407 297 4310 Technical Support 800 798 1814 Technical Support 888 883 2001 Some of the services offered by APRF s B Advance Exchange Program Is designed to help your dealership s reduce service cost and to acquire a repaired part quickly The program allows dealers to secure a printed circuit board PCB prior to sending their defective PCB in for repair For additional details on this program please contact the APRF s B On Line Ordering This service allows you to order a repair circuit board and check the status of a repair part on line For additional details on this program please contact the APRF s Terms of Lise Privacy Statement Site Help Canon USA Website Warranty Parts over 300 00 that are not on the Repairable Parts List All original defective parts with a dealer cost valued over 300 00 that are not specified on the Repairable Parts List must be submitted to Canon Virginia Inc with a completed e Tag warranty claim form and a handwritten or computer generated copy of the machine s service history Canon Virginia Inc 12000 Canon Boulevard Newport News VA 23606 Attention Warranty Returns The service history log must include the following Dealer Name e Part Description Machine s Installation Date e Date Part Was Removed Machine s Serial Number e Machine Copy Count Part Number e Reason for Re
52. ADVANCE C5255 only e The ColorPASS GX400 is positioned for CRD and Print For Pay markets that require print on demand functions or high speed RIPs with workflow utilities This controller is also suitable for users that require color adjustment functions e his controller offers extensive variable data printing support and superior workflow management e The ColorPASS print controller supports Adobe PostScript 3 e The ColorPASS print controller produces true 1 200 x 1 200 dpi print quality and features the PostScript 3 print language e he ColorPASS GX400 is packaged with Command Workstation 5 3 software e he imageRUNNER ADVANCE 5255 must have the optional Additional Memory Type D 512 MB installed e UFR II Ultra Fast Rendering II is not supported e he ColorPASS GX400 cannot be used with the Encrypted Secure Print Software D1 e he ColorPASS GX400 cannot be installed with the imagePASS B2 63 Not available at the time of the imageRUNNER ADVANCE C5200 Series product launch imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 16 Canon imageRUNNER ADVANCE C5200 Series Service Guide 7 Direct Printer Kit for PDF XPS H1 e Enables the user to print PDF and XPS files directly from the Remote Ul Memory Media and the Advanced Box e Users can also print PDF files from memory media and the Advanced Box e Requires license activation via the LMS e Requires the Additional Memory Type D 512
53. AL PURCHASER OF THE PRODUCT AND STATES SUCH PURCHASER S EXCLUSIVE REMEDY CONDITIONS OF WARRANTY Defective parts must be retumed to Canon or an Authorized Service Provider with all necessary documentation and will become the property of Canon THIS WARRANTY APPLIES TO PRODUCTS SOLD AND USED IN THE U S A AND CANADA ONLY imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 105 Canon imageRUNNER ADVANCE C5200 Series Service Guide 2 GPR 30 Drum Unit Limited Warranty CANON GPR 30 DRUM UNIT LIMITED WARRANTY Canon U S A Inc and Canon Canada Inc collectively Canon warrant the Drum Unit incorporated into the imageRUNNER ADVANCE Series product the Product packaged with this Limited Warranty the Drum Unit to be free from defects in workmanship and materials under normal use and service other than exterior defects such as nicks scratches or dents for a period of 30 days after delivery to the original purchaser of the Drum Unit or use of it to make 1 000 prints or copies or a combination of both whichever comes first If the Drum Unit proves to be defective within this warranty period Canon shall at its sole option replace it without charge For purchases of the Black Drum Unit following the expiration of the 30 day warranty period and continuing for a period of 120 days after delivery to the original purchaser of the Black Drum Unit or use of it to make 120 000 prints or copies or a co
54. AV Distributed Authoring and Versioning server This enables the end user to access the Advanced Box from a computer and store and share files in their native format such as MS Word Excel and PowerPoint To view and print these native format files from the Advanced Box the user must access them via a computer a Shared Folders An open access storage space Ideal as a shared storage space by multiple users for example team group or department members e Subfolders can be created e Upto 1 000 files folders main and sub can be saved in each level b Personal Folders Access is restricted to the set user only Authentication must be set up to enable a personal folder e oubfolders can be created e Upto 1 000 files folders main and sub can be saved in each level CO inPoRTANT It is strongly recommended to protect the Advanced Box folders from viruses If the users computer system has an antivirus system in place add the Advanced Box folders to its list of folders to scan and protect 3 Network Storage The imageRUNNER ADVANCE C5200 Series machines are equipped with a collaboration function that enables them to be connected to other imageRUNNER ADVANCE machines via the SMB WebDav protocol When one machine is connected to another machine a user can select an Advanced Box in the other machine if it is on the network to store files or print a file that is stored in the other machine on this machine imageRUNNER AD
55. CE CIR ADV and Oc VarioPrint products To view on line Flat Rate warranty credits log onto the ISG Central website at WWW isacentral cusa canon com Go to the Canon Network Access CNA site and select Warranty Credit Inquiry gt Flat Rate Warranty Reimbursement Covered Products B imagePRESS iP B Monochrome IR B Business Color CiR E imageRUNNER ADVANCE iR ADV E imagePASS Ai B1 B2 C1 C2 D1 Ei Gi H1 Ji E imagePRESS Server Ti Non Covered Products W Facsimile E ImageCLASS E Micrographics DR Scanners imageFORMULA B imagePROGRAF E imagePASs L 1 M 1 M 2 M 3 S 1 S 2 U 1 U 2 B ColorPASS GX 100 GX 200 GX 300 GX 400 E imagePRESS Server Q1 Q2 A1100 A2000 42100 A3000 A3100 A3200 J100 J200 E imagePRESS Creo Server A7000 A7500 Terms of Use Privacy Statement Site Help Canon USA Website imageRUNNER ADVANCE C5200 Series Service Guide Hevision 2 September 2013 Page 75 imageRUNNER ADVANCE C5200 Series Service Guide Warranty Parts for Repair The APRFs Authorized Parts Repair Facilities are authorized by Canon USA to repair circuit boards for various Canon products The APRF program is designed to help your dealership reduce service costs by having circuit boards repaired instead of purchasing brand new boards Each circuit board is live tested and updated to the latest firmware version prior to returning it to your dealership Parts specified on the Canon USA Repairabl
56. Canon imageRUNNER ADVANCE C5200 Series Service Guide Table 52 External 2 3 Hole Puncher B2 External 2 3 Hole Puncher B2 Specification nis LTR ia j LTRR LGL Paper Weight 14 Ib bond to 140 Ib index 52 g m to 256 g m Thin Plaini Plain2 Heavy 1 Heavy 2 Heavy 3 Color Recycled Letterhead Coated bond Punch Hole Quantity Hole Diameter Two or three holes 3 8 8 mm Two holes 2 3 4 70 mm Three holes 4 1 4 108 mm Power Source Maximum Power Consumption From the Main Unit Approximately 36 x 4 1 4 x 24 1 4 915 mm x 107 mm x 615 mm Weight Approximately 15 9 Ib 7 2 kg 75 Reference Registered Paper Types and Weight for the available paper weights Paper Type Distance between Punch Holes Dimensions HxWxD Table 53 Copy Tray J1 Copy Tray J1 Specification Paper Sizes 11 x17 LGL LTR LTRR STMTR and EXEC Paper Weight 14 Ib bond to 80 Ib cover 52 g m to 220 g m Thin Plain1 Plain2 Heavy 1 Heavy 2 Color Recycled Pre Punched Tab Letterhead bond Paper Capacity 20 Ib bond Approximately 5 5 8 x 14 3 8 x 14 3 4 Dimensions HxW xD 144 mm x 365 mm x 373 mm when auxiliary tray is extended Approximately 1 Ib 483g imageRUNNER ADVANCE C5255 C5250 Installation Space WxD Approximately 38 1 8 x 28 1 8 967 mm x 715 mm when the multi purpose tray is extended imageRUNNER ADVANCE C5240 C5235 Approximately 38 1 8 x 28 967 mm x 712 mm 75 Reference R
57. D Set The Catch Up CD Set contains the basic NAVI program documentation and model files to add previously introduced models to a computer with NAVI installed 3 Install NAVI and Use the Program Use the following procedure to install and use NAVI Install the core NAVI program and any patches Add model support as necessary Add any updated model case data lf you have previously issued technical documentation on CD ROMs you can link these files with NAVI d Updates Continuous updates to each imageRUNNER ADVANCE models Update Data Pack are available for download from the e Support Web site free of charge e NAVI Support For additional details and information on NAVI refer to the NAVI mini home page on the e Support Web site located in the Tech Support tab Figure 19 e Support NAVI s Mini Home Page Canon support center ENGINEERING SERVICES amp SOLUTIONS DIVISION NAVI Parts Lookup Support amp Download Center System Software Support Tickets Discontinued The GRID NAVI is a computer based program intended 7 20 2 MEBBDMD pdate announcement v2 20 W hat s to serve as a resource diagnostic tool for New 06 15 07 Canon dealership s technicians equipped with laptops or for dealer in house help desk personel NAVI functionality includes NAVI eLearning Course Modules B NAVI Support Community imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Hevision 2
58. D WORKMANSHIP NO OTHER WARRANTY APPLIES TO THIS SOFTWARE AND ALL DISCLAIMER AND LIMITATION PROVISIONS AS SET FORTH BELOW APPLY TO THIS SOFTWARE NEITHER CANON OR ITS SUPPLIERS NOR ANY AUTHORIZED SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER LOSS OF REVENUE OR PROFIT FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES LOSS OR CORRUPTION OF DATA INCLUDING WITHOUT LIMITATION DATA STORED ON THE PRODUCT S HARD DISK DRIVE STORAGE CHARGES OR OTHER SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE MISUSE OR INABILITY TO USE THE PRODUCT REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ITS SUPPLIERS OR ANY AUTHORIZED SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ITS SUPPLIERS OR ANY AUTHORIZED SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT CAUSING THE ALLEGED DAMAGE WITHOUT LIMITING THE FOREGOING THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION USE MISUSE OR INABILITY TO USE THE PRODUCT NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGIN
59. DVANCE C5200 Series Service Guide C Warranty 1 Main Unit Limited Warranty CANON imageRUNNER ADVANCE C5255 C5250 C5240 C5235 SERIES LIMITED WARRANTY Canon U S A Inc or Canon Canada Inc as applicable Canon warrants the imageRUNNER ADVANCE C5255 C5250 C5240 C5235 Series product and Canon brand options designed for use with the imageRUNNER ADVANCE product collectively the Product to be free from defects in workmanship and materials under normal use and service for a period of 90 days after delivery to the original purchaser Purchaser or 30 000 prints or copies or a combination of both whichever comes first During such warranty period Canon shall replace without charge any defective part with a new or comparable rebuilt part This warranty shall not extend to consumables such as paper chemicals and toner as to which there shall be no warranty or replacement Warranty replacement shall not extend the original warranty period of the Product This limited warranty shall only apply if the Product is used in conjunction with compatible computers peripheral equipment and software Canon shall have no responsibility for such items except for compatible Canon brand peripheral equipment covered by a separate warranty Separate Warranty Repairs of such Canon brand peripheral equipment shall be governed by the terms of the Separate Warranty Non Canon brand equipment that may be distributed with the Product is sold AS IS and withou
60. DVANCE via the UGW This method also provides the option to install the firmware automatically without a service technician on site or manually with a service technician on site Method C This method provides service technician with access to the most recent version of firmware on demand at the machine as well as having the flexibility to schedule the installation for a later time A service technician visit is required for each firmware update as compared to the one time setup with Method A However the service technician no longer needs to maintain a library of firmware versions l Device Configuration Management The Device Configuration Manager DCM is a standard feature of the imageRUNNER ADVANCE C5200 series The DCM can reduce the installation time for new or replacement imageRUNNER ADVANCE devices by exporting the user mode and service mode settings of a current imageRUNNER or imageRUNNER ADVANCE device for import to a new or replacement device The settings can be exported from the current devices using via Remote Ul Device Information Delivery Function or via the service mode to USB memory media The settings can be imported to a new or replacement device using the Remote Ul or from USB memory media via the service mode Refer to the imageRUNNER ADVANCE C5255 05250 C5240 C5235 Service Manual for details The Device Migration Navigator is an application that can help the service technician select the best migration tool R
61. E OF THE DRUM UNIT CAUSING THE ALLEGED DAMAGE WITHOUT LIMITING THE FOREGOING THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION USE MISUSE OR INABILITY TO USE ANY DRUM UNIT NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE DRUM UNIT AND STATES SUCH PURCHASER S EXCLUSIVE REMEDY CONDITIONS OF WARRANTY The defective Drum Unit must be returned to Canon freight prepaid in the original packaging with all necessary documentation machine log a sample copy warranty claim tag or other documents as required from time to time to receive the Credit or replacement Drum Unit Credits will be based on the then current dealer price for the replacement Drum Unit and will be pro rated based on the copies made as indicated by the service report submitted by the Canon Authorized Service Representative EXAMPLE OF CREDIT Drum Unit inoperative after 30 000 prints or copies or a combination of both in less than 120 days of use Calculation of the Credit may be illustrated by the following example Black Drum 120 000 30 000 90 000 Calculation 120 000 420000 7596 of the dealer price of the replacement Drum anahera 20 e ORG 000 Y 4096 of the dealer price of the replacement Drum THIS WARRANTY APPLIES TO DRUM S S
62. Guide Table 18 Installation Space Requirements Minimum Configuration Minimum Configuration Main Engine with Duplex Color Image Reader Unit E1 attached 4 100 mm ro more 19 3 4 500 mm SONS 19 3 4 500 mm or more dme E E t E j M x me eo t 42 1 8 1 071 mm or more imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 48 Canon imageRUNNER ADVANCE C5200 Series Service Guide Table 19 Installation Space Requirements Typical Configuration Typical Configuration Main Engine with Duplex Color Image Reader Unit E1 Inner Finisher E1 Paper Deck Unit 4 100 mm or more 19 3 4 500 mm or more 60 1 4 1 529 mm 50 5 8 1 284 mm 19 3 4 I 500 mm or more 46 1 4 1 174 mm or more Table 20 Installation Space Requirements Maximum Configuration Maximum Configuration Main Engine with Duplex Color Image Reader Unit E1 External 2 3 Hole Puncher B2 Booklet Finisher J1 Buffer Pass Unit G1 Paper Deck Unit B2 4 100 mm or more 19 3 4 500 mm or more 81 1 4 2 062 mm 49 8 118 mm as 7 8 2 480 mm imageRUNNER ADVANCE C5200 Series Service Guide Revision 2 19 3 4 500 mm or more 46 1 4 1 174 mm 19 3 4 500 mm or more September 2013 Page 49 Canon imageRUNNER ADVANCE C5200 Series Service Guide E Estimated Installation Times The table below indi
63. LE LOG OUT UPDATES CANON U S A DEMONSTRATES IMAGEFORMULA SCANNING SOLUTIONS AT 2010 MEDICAL GROUP MANAGEMENT ASSOCIATION CONFERENCE imsgeFORMULA Products Strasmline Electronic Medical Record Processes Offering Improved Efficiency Security snd Collaboration 3 Conon Financial Services Ej CANON U S A AND THE ARBOR DAY FOUNDATION PLANT MORE THAN 38 000 TREES IN 2010 THROUGH THE CANON FOREST PROGRAM Q Canon Network Access CNA Canon Forest Program Alse Extended Te Include Company s imageRUNNER ADVANCE Series CANON U S A DEMONSTRATES ADVANCED IMAGEFORMULA SCANNING TECHNOLOGIES AT BAI RETAIL DELIVERY SHOW Diverse Range Of Innovative Check Transport and Workflew Enhancing Document Scanning Systems and Technical Support Selutiens On Display in Bosth 5601 _ ISG Product Marketing CANON TORAY DEVELOP INDUSTRY S LARGEST BIO BASED PLASTIC EXTERIOR PART FOR USE IN MULTIFUNCTIONAL OFFICE SYSTEMS Canon Inc and Tersy Industries Inc tedsy announced the successful development of the industry s largest exterior part made using bio based plastic CANON IMAGERUNNER IMAGERUNNER ADVANCE AND IMAGE PRESS PRODUCTS ARE NOW COMPATIBLE WITH MEDITECH S MAGIC PLATFORM Canen U S A today announced that MEDITECH s leader in the Health Care Infermation Systems HCIS industry has sdded s bread range of Canon imageR UNNER imsgeRUNNER ADVANCE and imagePRESS devices to its supported printer list For use with the MEDITECH
64. MAGIC platform RUN Salutions Corporate Envir enti Special Accounts k Channel Center O p Authorized Reseller Version E gt imageRUNNER L RUN ISG Product Marketing 15G Product Makating SG Product Marketing 2 Service Program Software Solutions Service Support Canon GUIDES Imaging Systems Group D Systems and Technical Support Division Welcome Search Contact Us We have created Model Pages to make it easier for you to access the service launch documents available for a given model By using the Find Products link you ll be able to access the Model Pages in two ways 1 Model Look Up by Name Enter the mode name or a partian of the name 2 Model Look Up by Product Category Support Center ASF Support Center Other new and upgraded features include Access to all available Service Revenue Profit Calculators for imageRUNNER imagePRESS models A Find Content functionality that allows navigation to content by document type An opt in email notification service that delivers an alert to you when new content is added to the site To get started please click on the Find Products link at the left to navigate to a Model Page For a complete list of Service Revenue Profit Calculators Please click here Latest Site Additions imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 93 Canon imageRUNNER ADVANCE C52
65. N 12x18 12 5 8 x17 11 16 11 x17 LGL LTR LTRR Inner Finisher Tray A1 SIMT STMTR and EXEC Up to 100 sheets or 1 2 12 5 mm in height Inner Finisher Tray A1 Staple 11 x 17 LGL LTR LTRR and EXEC Mode 3 8 8 1 mm in height LTR and EXEC Up to 50 Sheets 14 Ib bond 21 Ib bond Up to 30 Sheets 22 Ib bond 28 Ib bond Up to 2 Sheets 29 Ib bond 140 Ib index 11 x17 LGL LTRR Up to 30 Sheets 14 Ib bond 21 Ib bond Up to 20 Sheets 22 Ib bond 28 Ib bond Up to 2 Sheets 29 Ib bond 140 Ib index Type of Staple 11 x17 LGL LTR LTRR and EXEC Corner Double Power Source Maximum Power Consumption From the main unit Approximately 40 W Approximately 9 1 4 x 34 1 8 x 21 1 4 234 mm x 865 Dimensions HxWxD mm x 540 mm when the auxiliary tray is extended Weight Approximately 28 7 Ib 13 kg 9 when the Inner Finisher Additional Tray A1 is attached imageRUNNER ADVANCE C5255 C5250 Approximately 43 1 8 x 28 1 8 1 095 mm x 715 mm imageRUNNER ADVANCE C5240 C5235 Approximately 43 1 8 x 28 1 095 mm x 712 mm 75 Reference Registered Paper Types and Weight for the available paper weights Maximum Stapling Capacity Installation Space W xD when the multi purpose tray and the auxiliary tray are extended imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 99 Canon imageRUNNER ADVANCE C5200 Series Service Guide Table 50 Staple Finisher J1
66. NCE C5200 Series Service Guide Hevision 2 elp Canon USA Website September 2013 Page 79 Canon imageRUNNER ADVANCE C5200 Series Service Guide Figure 10 e Support e Tag Claim Console Canon ec center ENGINEERING SERVICES amp SOLUTIONS DIVISION Tech Support Field Support ATSP Communication Center Major Accounts Management Center Info Center Flat Rate Program e Tag Part Repair Facilities Refurbished Subassembly Program ASCR Product Advisories eTag e Tag Warranty Claim Console The records listed below are the current e T ag Warranty Claims associated with your Support ID To view details simply double click any record To submit a new Warranty Claim choose from the menu at the bottom of the screen Claim Status Claim Type Submit a New Warranty Claim for A copy of the e Tag warranty claim form and the machine s service history must be returned with the original defective parts to the address provided on the bottom of the e Tag warranty claim form The service history log can be handwritten or computer generated and must include the following information Part Description Machine s Installation Date Date Part Was Removed Machine s Serial Number Machine Copy Count Part Number e Reason for Removal Work Performed Highlight Current Service Call Dealer Name For defective drums ship the drum to the address provided on the bottom of the e Tag warranty claim f
67. ND TRADEMANRKS This Service Guide is the property of Canon U S A Inc Canon U S A Inc 2013 All rights reserved Canon imageRUNNER and Always Ask for Canon Genuine Toner Parts amp Supplies are registered trademarks of Canon Inc imageWARE is a registered trademark of Canon U S A Inc All other company names and product names may be trademarks or registered trademarks of their respective owners and are hereby acknowledged LEGAL NOTICES The information contained in this Service Guide constitutes confidential information of Canon U S A Inc Pursuant to the authorized Service Agreement with Canon U S A Inc this Service Guide is solely for reference purposes and may be used only by an authorized Service Provider of Canon U S A Inc No part of this Service Guide may be reproduced or transmitted in any form by any means electronic or mechanical for any purpose without the prior written consent of Canon U S A Inc except as expressly permitted herein Pursuant to the authorized Service Agreement with Canon U S A Inc the Service Provider agrees to indemnify Canon U S A Inc and to hold it harmless from and against any and all claims arising out of Service Provider s possession use or misuse of this Service Guide As an authorized Canon dealership for the imageRUNNER ADVANCE C5200 Series you agree that the imageRUNNER ADVANCE C5200 Series and its related hardware software accessories will not be exported from
68. OLD AND USED IN THE U S A AND CANADA ONLY Canon Canon U S A Inc One Canon Plaza Lake Success New York 11042 1198 Canon Canada Inc 6390 Dixie Road Mississauga Ontario L5T 1P7 Canada imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 107 Canon imageRUNNER ADVANCE C5200 Series Service Guide D List of Tables Table 1 imageRUNNER ADVANCE C5200 Series Comparison eeeeeseseessssss 2 Iioc m 4 Table 3 Hardware ACCESSOLIGS ccccccessececceeceeceeseceeeeeeceeceueceeceauecesseaeceeseaceeessneessaeeeeessaaes 5 Table 4 System ACOOSSOlIBS ae sicesite estes ects oe EUH EenSba d brR exta nitum ub dunes neds Ar UPa SE Una rM NR UI eS 6 Table 5 Supplies and CONSUMADIES cccccccccccsseeceecceeseceeeeeeeeeceeeceeeeeceeeseaeesseeeeseaeaeeeeeeeas 7 Table 5vesDrum aid TODO ssnssctueriteuttesata entssuduetbettartibdsutenii eiteu a A EEATT eta EEEN ENTARA RENE 8 Table 7 imageRUNNER ADVANCE Solutions eeeseseeesseeeseneeeen nennen 8 Table 8 Online Modules eire Ain E eA T ESEKAN 41 Table 9 Classroom Courses ccccccesececcseeceeceesececeaeeceeceeeeeeceeeeeesaeeceeseaeeessaueeeessegeeeeseeeeeeas 42 Table 10 Prerequisite Courses ccccccceseccecesecceceeeceecaeeceeceeeeeeesaeeeesseaeeeessaaeeeesseeeeeseaeeeeeas 42 ji e Eaa N ele eao tcm E m T Mr 42 Table 12 Servi
69. OR ANY AUTHORIZED SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE DRUM UNIT CAUSING THE ALLEGED DAMAGE WITHOUT LIMITING THE FOREGOING THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION USE MISUSE OR INABILITY TO USE ANY DRUM UNIT NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE DRUM UNIT AND STATES SUCH PURCHASER S EXCLUSIVE REMEDY CONDITIONS OF WARRANTY The defective Drum Unit must be returned to Canon freight prepaid in the original packaging with all necessary documentation machine log a sample copy warranty claim tag or other documents as required from time to time to receive the Credit or replacement Drum Unit Credits will be based on the then current dealer price for the replacement Drum Unit and will be pro rated based on the copies made as indicated by the service report submitted by the Canon Authorized Service Representative EXAMPLE OF CREDIT Drum Unit inoperative after 30 000 prints or copies or a combination of both in less than 120 days of use Calculation of the Credit may be illustrated by the following example eie o UT e ao 75 of the dealer price of the replacement Drum Color Drum 50 000 30 000 _ 20 000 _ FOE SA EE 50 000 50 000 40 of the dealer price of
70. Periodic Maintenance eee Narn Estimated Interval e Replacement A Cleaning B inspection Lj Adjustment Clean with the dust Dust blocking glass blocking glass cleaning tool Clean when the ITB Dust blocking glass Cleaning Blade is NT pad m Developing uit V unit Y it M LH real Deeopngwi B foo Primary transfer cie Color Primary transfer roller E when the Secondary Transfer Outer Cab IS m Bk Secondary transfer inner roller roller guide unit ITB intermediary transfer belt replaced Clean with lint Patch sensor free paper moistened with water 3 times in one e ITB cleaning blade Sali blade ITB cleaning blade Fixing separation guide Clean when the Film Unit is replaced imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 68 Canon imageRUNNER ADVANCE C5200 Series Service Guide Table 34 Main Unit Periodic Maintenance Continued Estimated Interval Part Name e Replacement A Cleaning B Inspection LJ Adjustment Cassette 1 separation roller Sheets Replace when the Feed Roller and Separation Roller are replaced roller uM NN Roller Separation Roller Pickup assembly idler gear mu NN Fistaeiveryoter a Second deiveryroter Aa Thi deberyroter a Reisratonroter a Peor a fe o u p a ES BA fa ES EN Feeding contact guise Vesapansem
71. ROX can allow disallow users to create user defined personalized Quick Menu Workflow Composer favorites keys or access Advanced Box 2 imageRUNNER ADVANCE Tracker imageRUNNER ADVANCE Tracker is a serverless output tracking and cost recovery solution designed specifically for the imageRUNNER ADVANCE Series It tracks per user device usage on a per function basis through department IDs and Windows logon names imageRUNNER ADVANCE Tracker allows for monitoring managing and allocating cost of usage to prevent inefficient and wasteful usage Copy print scan and fax tracking can be done by device user and department ID 3 imageWARE Enterprise Management Console and Plug ins imageWARE Enterprise Management Console is a web based network device management utility that enables centralized installation and management of network devices installed across enterprises imageWARE Enterprise Management Console provides the customer with the ability to discover devices view device status manage device settings using tasks and notify end users of device errors via e mail The capabilities of imageWARE Enterprise Management Console are expanded using optional plug in applications The imageWARE Enterprise Management Console and many plug ins are available at no charge The imageWARE Enterprise Management Console and optional plug ins are available for the customer and or dealer through Canon U S A s www imageware com website or to the dealer
72. RUNNER ADVANCE C5200 Series Service Guide On the CNA Web site select Warranty Credit Inquiry and then select e Tag Warranty Claims Reimbursement to perform an e Tag Warranty claims search as shown in the following screen shots Figure 12 CNA Warranty Credit Inquiry Order amd Imiaeles Inquiry Frimndezs etse ard amid aen e lorie AF Inquiry Frumdez datali AP wifi Dealur Credit Compansaion Inquiry Premides detated Tedder Tradit Comprene df ocmation IL wc 1 prie acia Warranty Credit niren s Tag Warranty Clalms Relmbureement Parts Order Entry Flat Rate Watiranty Relinbursemept Oo bie Parzs Ceder Entry prace Parts nformation Pats Price Lic FeriziCuppha Dirromemaeon QUA ot Informatien Terea of Les ie Profle Canon USA Ine irata prunes ws A ri der rur D am i a Har ay Tee 7 Em Ty Tt mw i E ks Ld Li i si n d LIUM EN PUFRHET RE gm DSL Lara i e e Erp a ee uum ee mis po cose qoom us T e Y Tis ht oe mn EIN E TN alu spem mmu accu Snar i eeo HRic Moa deum gut one UR ae ms ee ma id U ee w O O O O ii 2 LE ligu Fome M Fata inf Tag Warranty Claims Search To check the status of the e Tag warranty claims already submitted Go to the e Tag Warranty Claim Console as shown at the bottom of the screen shot in Figure 10 e Support e Tag Claim Console This console enables you to check the status of your claims To view the details
73. September 2013 Revision 2 Page 57 Canon imageRUNNER ADVANCE C5200 Series Service Guide L LMS License Management System To activate optional software programs you must obtain a license through the LMS server This replaces the need for additional hardware or dongles to activate new software The LMS is a server based software license program All purchased software application packages contain a license access number certificate with the documentation The dealer must enter the license access number and the imageRUNNER ADVANCE device s serial number into the LMS server to generate a license key The URL to access the LMS server is http www canon com Ims ir Figure 5 License Management System Canon Language English License Management System Welcome to License Management System This web site will assist you in issuing Licenses needed to install various Canon products License Issuance License Access Number Entry Enter the License Access Number of the Canon product you purchased License Access Number 1234 1234 1234 1234 The License Access Number is packaged with the option vou purchased If there are activation or installation issues contact the Technical Support Center Be prepared to provide the product s serial number license access number and license key Notes e The license access number comes with the software Keep the license access number in a secure location as it cannot b
74. Series Service Guide September 2013 Revision 2 Page 61 Canon imageRUNNER ADVANCE C5200 Series Service Guide Table 24 Solvents and Oils pe Use Campositon Remans e Keep away from flammable materials e Purchase locally e Substitute IPA e Fluoride family hydrocarbon e Alcohol e Surface activating agent e Water Cleaning glass plastic rubber and external covers e Keep away from flammable materials e Purchase locally e Fluoride family hydrocarbon Cleaning metal oil e Chlorine family and toner stains hydrocarbon e Substitute MEK e Alcohol Methyl Ethyl Ketone Mineral oil family lithium MO 138S Heat resistant Lubrication of the OK grease EN drive areas oor Tool No CK 0427 500 e Molybdenum disulfide g can Minera ol paratifamiyy Te No CK 0524 aan Solvent Lubricating oil Lubricating oil e Mineral oil Mineral ol para ani family NEN of the Lubricating oil drive areas and e Silicone oil Tool No CK 0551 20 g friction areas e Special oil Lubricating oil Lubrication of the e Special solid lubricating EM 50L gears agent e Lithium soap T Lubrication of the l Lubricating oil e SHC oil Tool No FY9 6029 Lubrication of the edge of secondary transfer outer roller and drum heater sliding area f Lubrication of the Conducting edge of secondary e poly a olefin Tool No FY9 6006 grease l transfer inner roller Tool No HY9 0007 Conducting grease e Fl
75. Supports the PostScript printing solution Supports printing in true 1 200 x 1 200 dpi resolution Requires license activation via the LMS Requires the Additional Memory Type D 512 MB 3 PCL International Font Set A1 Provides Andale font support for the PCL driver Enables the user to print in four Asian languages Japanese Chinese Korean and Taiwanese Requires the PCL Printer Kit AR1 Requires license activation via the LMS 4 Barcode Printing Kit D1 Provides the ability to print 1D and 2D barcodes on output Requires the PCL Printer Kit AR1 Requires license activation via the LMS imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 15 Canon imageRUNNER ADVANCE C5200 Series Service Guide 5 imagePASS B2 e A printer controller that attaches to the back of the imageRUNNER ADVANCE C5200 Series e The imagePASS B2 supports Adobe PostScript 3 PCL5c and PCL6 e Suited for office environments where large print volumes are frequently processed or for users who use Adobe PostScript or other PostScript applications e The imageRUNNER ADVANCE C5200 Series must have the optional Additional Memory Type D 512 MB installed e UFR II Ultra Fast Rendering II is not supported e The imagePASS B2 cannot be used with the Encrypted Secure Print ooftware D1 e The imagePASS B2 cannot be installed with the ColorPASS GX400 6 ColorPASS GX400 e An external print controller for the imageRUNNER
76. T COMPATIBILITY TO NEW COLOR IMAGECLASS MULTIFUNCTION PRINTERS Canon U S A Inc today announced that two of its newest line of imageCLASS laser multifunction printers MFPs support AirPrint wireless printing from iPad iPhone and iPod touch CANON TO EXHIBIT LASER MFPS AND DOCUMENT SCANNERS AT 2013 AMERICAN BAR ASSOCIATION TECHSHOW CONFERENCE AND EXPO Canon U S A Inc wil be an exhibitor at the American Bar Association s TECHSHOW 2013 Legal Technology Conference amp Expo taking place April 4 st the Hilten Chicago Canon will showcase its imageCLASS laser printers and multifunction printers and imageFORMULA document scanners demonstrating the value that products with robust speed exceptional output and flexibility can offer te the legs sector ll Dealer Leasing Support Center Suppart Center gt Reference Guide C t o Hu a SS Product Ms keting RUN Solutions Corporate ID amp Brochures Design Standards O a prone Reseller Version Ip imaceRunnes Let Your Business RUN G Product Marketing ISG Product Marketing imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 83 imageRUNNER ADVANCE C5200 Series Service Guide On the CNA Web site select Warranty Credit Inquiry and then select Flat Rate Warranty Reimbursement to perform a Flat Rate Warranty claims search as shown in the following screen s
77. VANCE C5200 Series Service Guide September 2013 Revision 2 Page 20 imageRUNNER ADVANCE C5200 Series Service Guide 4 Memory Media Storage USB memory media can be inserted into the USB port located on the side of the control panel Memory Media storage enables end users to scan and store paper based information into memory media as electronic files PDF JPEG TIFF XPS and OOXML file formats From the device control panel the end user is able to prints files from memory media at any time with the desired print settings In addition the end user is able to sort folders files check the details of a selected folder file and preview the content of a selected file in memory media from the device control panel End users can also delete rename and create folders files in memory media from the device control panel If the optional USB Device Port D1 and Multimedia Reader Writer A2 are installed an SD card Memory Stick Compact Flash card and Microdrive can be used For more information see USB Device Port E1 and Multimedia Reader Writer A2 D Connectivity Options 1 Web Access Software H1 e Enables the end user to view web pages from the machine touch panel display e f PDF files are registered on the web page the user can print them from the machine without using a computer Moreover if a Web page or special content is created and then registered as a PDF file the Web page or special content can be shared with other users
78. VANCE C5200 Series Service Guide September 2013 Revision 2 Page 46 Canon imageRUNNER ADVANCE C5200 Series Service Guide Table 17 Dimensions Diagram imageRUNNER ADVANCE C5200 Series Paper Deck Staple Finisher J1 Unit B2 26 5 8 Booklet Finisher J1 i Main Unit B L Ge 10 6 D Installation Space Requirements The imageRUNNER ADVANCE C5200 Series machine approximate installation space requirements may differ depending on how the machine is configured and the optional accessories attached Always ensure that there is enough space for service and operation of the device Notes e Provide at least 19 3 4 500 mm on the sides and the front of the machine for unrestricted operation including the opening of the main unit and accessory doors e With the main unit only provide at least 4 100 mm behind the machine to the wall for unrestricted operation including the opening of the main unit doors e With the accessories attached provide at least 31 1 2 800 mm behind the machine to the wall for unrestricted operation including the opening of the main unit and accessory doors e Do not place anything around the machine Especially do not place anything around the breaker as doing so may prevent access to the breaker in an emergency possibly resulting in personal injury imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 47 Canon imageRUNNER ADVANCE C5200 Series Service
79. VIDED ACCORDING TO THE TERMS OF THAT AGREEMENT INCLUDING ANY LIMITATIONS AND DISCLAIMERS THEREIN SUCH SOFTWARE IS SOLD WITHOUT WARRANTY OF ANY KIND BY CANON PLEASE CONTACT CANON IMMEDIATELY IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWARE SUPPLIER S END USER AGREEMENT CANON RECOMMENDS THAT DATA STORED ON THE PRODUCT S HARD DISK DRIVE BE DUPLICATED OR BACKED UP TO PREVENT ITS LOSS IN THE EVENT OF FAILURE OR OTHER MALFUNCTION OF THE HARD DISK DRIVE THE ABOVE WARRANTIES ARE IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS EXPRESS OR IMPLIED INCLUDING ANY IMPLIED WARRANTIES AND CONDITIONS REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE RELATING TO THE USE OR PERFORMANCE OF A PRODUCT OR ANY ASSOCIATED COMPONENT AND ALL SUCH OTHER WARRANTIES AND CONDITIONS ARE DISCLAIMED NO OTHER EXPRESS WARRANTY CONDITION OR GUARANTY EXCEPT AS MENTIONED ABOVE GIVEN BY ANY PERSON FIRM OR CORPORATION WITH RESPECT TO THE PRODUCT SHALL BIND CANON ANY SUPPLIER OR ANY AUTHORIZED SERVICE PROVIDER NO WARRANTY IS GIVEN ON ANY USED PRODUCT THE SOFTWARE EMBEDDED IN THE PRODUCT AND USED TO CONTROL ITS FEATURES IS OWNED BY CANON INC AND OR OTHER THIRD PARTIES AND IS LICENSED UNDER THE THIRD PARTY SOFTWARE TERMS AND CONDITIONS STATED ELSEWHERE IN THIS MANUAL ANY DEFECT IN SUCH EMBEDDED SOFTWARE THAT MATERIALLY IMPAIRS A FEATURE OF THE PRODUCT DOCUMENTED IN THIS USER MANUAL WILL BE COVERED BY THE ABOVE WARRANTY THAT THE PRODUCT IS FREE FROM DEFECTS IN MATERIAL AN
80. ad the following messages prior to submitting an e Tag Claim Form An Tag claim form should only be used to submit Warranty claims for ORIGINAL parts that failed from the machine This form should not be used if the part was purchased from the parts center CNA Please use the RA return procedure available on CNA for parts purchased from the parts center NOTE Full line dealers If the defective part drum has a dealer cost less than 300 00 please do not submit an e Tag Claim Form The item is covered under the Flat Rate Reimbursement Program Get The Guide E Tag FAQ s 11 09 07 PDF 22KB B FAQ s Viewing Tag Credits on CNA 11 09 07 PDF 14KB Attention WB Tag is NOT to be used for PC Copier claims It is used for processing imagePRESS iP imageRUNNER iR Color imageRUNNER CIR and imageRUNNER ADVANCE IR ADV products claims To file a PC Copier claim be certain to use the e Claim filing procedures W To view on line Tag warranty credits log onto the ISG Central website at www isgcentral cusa canon com Go to the Canon Network Access CNA site and select Warranty Credit Inquiry gt e Tag Warranty Claims Reimbursement Click here to start your e Tag Warranty Claim now ms of Use Privacy t t Site To submit a new warranty claim select the type of claim from the drop down list shown below and complete the required sections of the e Tag limited warranty claim form imageRUNNER ADVA
81. ageRUNNER ADVANCE Solutions imageRUNNER ADVANCE Desktop V3 0 1L with 3 yrs Software Maintenance imageRUNNER ADVANCE Desktop V3 0 5L with 3 yrs Software Maintenance imageRUNNER ADVANCE Desktop V3 0 20L with 3 yrs Software Maintenance imageRUNNER ADVANCE Desktop V3 0 10L NFR Workflow Composer w MEAP Connectors V2 2 1L 1 to 4 licenses Workflow Composer w MEAP Connectors V2 2 1L 5 to 19 licenses Workflow Composer w MEAP Connectors V2 2 1L 20 or more licenses Workflow Composer w MEAP Connectors V2 2 1L NFR imageRUNNER ADVANCE Tracker V1 3 1L 1 to 4 licenses imageRUNNER ADVANCE Tracker V1 3 1L 5 to 19 licenses imageRUNNER ADVANCE Tracker V1 3 1L 20 or more licenses imageRUNNER ADVANCE Tracker V1 3 1L NFR 12 Part numbers are subject to change without notice For the imageRUNNER ADVANCE C5255 and C5250 only For the imageRUNNER ADVANCE C5240 and C5235 only This NFR License expires one 1 year from the date of registration This item requires an order of one 1 units or more No Split Purchases This item requires an order of one 5 units or more No Split Purchases This item requires an order of one 20 units or more No Split Purchases imageRUNNER ADVANCE C5200 Series Service Guide Revision 2 Box Part Number imageRUNNER ADVANCE C5200 Series Service Guide Part Number 2 6B004BA 2 7B004BA 2 8B004BA 2 9B004BA 2 89B003AA 2 93B003AA 2 97B003AA 2801B003AA 2 90B003AA
82. anon USA s ISG Central Web site http isqcentral cusa canon com Access is limited to an Authorized Dealers Management staff Please contact your Dealer Administrator to request access to the Systems and Technical Support section of ISG Central Figure 21 ISG Central Login Screen ISG ASA CENTRAL Welcome to Canon ISG Central Your Resource for Accessing the Imaging Systems Group Extranets The ISG Central website enables you to log into all of the ISG web resources with a single UserlD and Password In addition we will be posting information about product updates site revisions and Canon events on the ISG Central page all with the goal of keeping you up to date with the most recent ISG information ISG Central Login Assistance Please enter your UserlD and Password to gain access to ISG Central Forgot Password Reset Password UserID Having difficulty logging in please read Password Login Issues Contact Us Reminder Your Password is Case Sensitive When an end user logs on to the ISG Central Web site he she must select the Systems and Technical Support button to access the service Guides area of the Web site as shown below imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 92 Canon imageRUNNER ADVANCE C5200 Series Service Guide Figure 22 ISG Central Systems and Technical Support Web Page f ISG Canon AS CENTRAL Welcome to ISG Central MY PROFI
83. anon imageRUNNER ADVANCE C5200 Series Service Guide Table 1 imageRUNNER ADVANCE C5200 Series Comparison imageRUNNER ADVANCE C5255 C5250 C5240 C5235 Up to 55 Up to 50 Up to 40 Up to 35 P LTR sip Pam ape corn yee Up to 51 Up to 45 Up to 35 Up to 30 Optimum Copy Volume copies prints 12 000 10 000 8 000 5 000 Approximately 60 000 50 000 45 000 30 000 75 ipm images per Simplex 51 ipm Scan Speed minute LTR 300 dpi B amp W i 120 ipm 19 6 ipm Scan Speed i LTR 600 dpi 17 5 ipm Up to 600 x 600 dpi Copy Up to 1 200 x 1 200 dpi Single Pass Duplexing ADF Standard Duplexing ADF Standard Up to 150 sheets Up to 100 sheets ADF Automatic Document Feeder ADF Capacity 20 lb bond 80 g m 12 x 15 3 8 iden 12 x 18 12 5 8 x 18 Up to 550 sheets 20 Ib bond 80 g m x 2 Standard Up to 100 sheets 20 Ib bond 80 g m Multi Purpose Tray Up to 100 sheets Paper Deck Unit B2 Up to 3 500 sheets Warm Up Time Approximately 31 seconds at a room temp 2 68 F 20 c From Sleep Mode Approximately 18 seconds Approximately 15 seconds FCOT Approximately 3 9 seconds Approximately 5 4 seconds mm Spul Approximately 6 0 seconds Approximately 8 1 seconds B amp W Approximately Approximately Toner Yield LTR 44 000 images 36 000 images Color Approximately Approximately 38 000 images 27 000 images 2 Requires the optional Additional Memory Type D 512 MB 3 Paper dr
84. anty ccccccsseecceseeesseeeeeseeeeeeeeseseenseeeeeeas 74 Table 39 Authorized Part Repair Facilities ccc ccccccceccccccesseceeseeeeeeseeeeeeseeeeeeeseeaeeeesaaeeeeeas 77 Table 40 Canon USA Support Escalation Flow Chatrt ccccceccccccccesseeeeeseeeeeeeeeeseeeseeeeeeaas 87 Table 41 Registered Paper Types and Weight ccccccsescceceeseeeeeeeeeeeseeeeeeseseeseeeseaeeeeeas 94 Table 42 imageRUNNER ADVANCE C5255 C5250 C5240 C5235 esses 95 Table 43 Duplex Color Image Reader Unit E1 ou cece ceccceceseeeeeeeeeeeseeeeeeeseeeeeeesaaeeeeeas 96 Table 44 Color Image Reader Unit F 1 seeeeeeesssseeesessseeeeenenenenee enne 97 Table 45 Cassette Feeding Unit AD2 ssssseeessssssessseeeeeeen nennen nennen 97 Table 46 Paper Deck Unit B2 eeessseesssssessssssessseeeeee nnne nnne nnns nnn nnns nnn 98 Table 47 Envelope Feeder Attachment Kit D1 seeeeeeeeeeessseeeseeeeeerennn 98 Table 48 Inner 2 Way Tray F1 ccccccccccssccccceeccecceeeceeceeceeseseecesseeaeeeeseeeeeesseaeeesseeeeesseeeeeeas 98 Table 49 Inner Finisher E1 c cccccscsssecccsssescusrencussencusrenaueuecauueseusuencusussuauressaueeseusrencusreneas 99 Table 50 Staple PInISMe ig MT 100 Tane 5T BOOKIGPEIBISMeE E a E E eecaceactonaceateeses 101 Table 52 External
85. awers 3 and 4 are optional with the Cassette Feeding Unit AD2 imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 2 Canon imageRUNNER ADVANCE C5200 Series Service Guide Table 1 imageRUNNER ADVANCE C5200 Series Comparison Continued Drum Yield LTR B amp W APRO UII 171 000 OPPTAS Y 169 000 Store imagePASS pa 56 Embedded Optional imagePASS B2 ColorPASS Server Optional ColorPASS GX400 9 TES Optional PCL e PCL Printer Kit AR1 e imagePASS B2 Print Standard JPEG TIFF Optional Direct Print rect Prin e Direct Printer Kit for PDF XPS H1 9 PDF XPS e PS Printer Kit AR1 PDF only Optional e PS Printer Kit AR1 e imagePASS B2 ColorPASS GX400 g Universal Send ompression Searchable PDF OOXML Send PDF Advanced Optional Feature Set i PDF Security Feature Optional Set P PDF Digital User i Single Line Optional w Super G3 FAX Board AE2 Fax PostScript Optional w Super G3 2 Line Fax Board AE 1 32 4 Line Optional w Super G3 3 4 Line Fax Board AE1 Standard Ethernet 1000Base T 1 00Base T X 1 OBase T Optional Wireless LAN w Wireless LAN Kit MEAP Capability AMS Access Management System The optional Multimedia Reader Writer adds support for SD Card Compact Flash Memory Stick and Micro Drive PCL Printer Kit AR1 PS Printer Kit AR1 imagePASS B2 and ColorPASS GX400 cannot be installed at the same time Requires
86. be enabled without HDD Mirroring Second HDD is not required for HDD Encryption Cannot be configured with the 2 5inch 1TB HDD H1 For the HDD Mirroring function only Cannot be used to increase storage capacity The Voice Guidance Kit F2 and Voice Operation Kit C2 cannot be installed together Requires the PS Printer Kit AR1 or Direct Print Kit for PDF XPS H1 to print PDF files imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 6 Canon imageRUNNER ADVANCE C5200 Series Service Guide Table 4 System Accessories Continued System Accessories Box Part Number Multimedia Reader Writer A2 Additional Memory Type D 512 MB imagePASS B2 5 6 Hot Folder v3 for imagePASS B2 ColorPASS GX400 5 6 5 6 Removable Hard Disk Drive Kit B1 for ColorPASS GX400 0134B003AA Integrated Interface amp Stand A1 for ColorPASS GX400 1099V652 Graphic Arts Package Premium Edition V 2 2 for ColorPASS GX400 7752A022AA One for ColorPASS GX400 8002A004AA SeeQuence Compose 2351B003AA SeeQuence Impose for imagePASS B2 amp ColorPASS GX400 6596A035AA SeeQuence Suite 7752A025AA Silex Wireless Bridge SX 2500CG 8034B002AA PCL Printer Kit AR1 PS Printer Kit AR1 imagePASS B2 and ColorPASS GX400 cannot be installed at the same time 6 Requires Additional Memory Type D 512MB 12 Part numbers are subject to change without notice eLAN Number Graphic Arts Productivity package S Y
87. cates the estimated length of time needed to unpack and install the main unit and optional accessories calculated from the average amount of labor hours The estimated unpack and installation times are based on up to two 2 experienced technicians Note when installing the Main Unit to the cassette pedestal or the cabinet up to four 4 people are required Table 21 Estimated Installation Times Estimated Installation Times Description instalation iilis ime imageRUNNER ADVANCE C5200 Series Main Unit 26 minutes Paper Deck Unit B2 19 minutes Cassette Feeding Unit AD2 11 minutes Envelope Feeder Attachment D1 5 minutes Copy Tray J1 2 minutes Staple Finisher J1 13 minutes Inner Finisher E1 16 minutes Booklet Finisher J1 13 minutes Inner Finisher Additional Tray A1 3 minutes External 2 3 Hole Puncher B2 22 minutes Inner 2way Tray F1 3 minutes Buffer Pass Unit G1 6 minutes tility Tray A2 5 minutes Key Switch Unit A2 17 minutes Copy Card Reader F1 Copy Card Reader Attachment B3 13 minutes Super G3 FAX Board AE2 11 minutes Super G3 2nd Line Fax Board AE1 19 minutes Super G3 3nd 4th Line Fax Board AE1 30 minutes Handset G2 5 minutes imagePASS B2 15 minutes ColorPASS GX400 23 minutes Voice Guidance Kit F2 21 minutes Voice Operation Kit C2 13 minutes HDD Data Encryption amp Mirroring Kit C1 25 minutes USB Device Port E1 16 minutes Additional Memory Type B 512MB 5 minutes Removable HDD Kit AC1 26 minutes HDD Mirroring Kit D2 11 mi
88. cation that resides on the mobile device Together the applications provide communication between the mobile devices and Canon imageRUNNER ADVANCE device to allow users to perform print and scan functions Note e The Direct Printer Kit for PDF XPS H1 or PS Printer Kit AR1 is required to print e The optional Additional Memory Type D 512 MB is required to use the Direct Printer Kit for PDF XPS H1 or PS Printer Kit AR1 3 uniFLOW uniFLOW is a print output management solution that can be customized to meet the needs of an organization uniFLOW offers an organization of any size a way to have printing productivity secure follow me printing cost management document capture device management mobile printing and other capabilities available in the core features and add on modules uniFLOW is designed to save time and expenses by providing effective controls over its entire print fleet Organizations will be able to identify and manage the cost of printing copying scanning and faxing across your enterprise uniFLOW is capable of identifying users printing behaviors and address their needs to improve the overall efficiency of printing and security 4 Advanced Anywhere Print AA PRINT The AA PRINT solution combines Universal Login Manager with secure anywhere printing It is designed to provide a serverless print environment that allows end users to print and track usage from anywhere within the network to any connected device
89. ce Materials lsseeeessssessssseessseseee nennen nennen nnne nennen nans 43 Table 13 Power and Receptacle Requirements for Main Unit and Accessories 44 Table 14 Power and Receptacle Requirements for Controllers ssssee 44 Table 15 Approximate Weight ccccccceccccessececeeseceeceeeeeeceeeeesseeeeeeseaeeessaeeeeeeseeseeessaeeeeeas 46 Table T6 DUS SIONS ossssuxcsttadiresictumpa rE N Ete huc n ta raa EE EAEE Eae 46 Table 17 Dimensions Diagram ccccceeecccceeececceeceecaeeceecaeeeceeseeeceeceaeeeesseeeesseaeeeesaaeeeeeas 47 Table 18 Installation Space Requirements Minimum Configuration 48 Table 19 Installation Space Requirements Typical Configuration 49 Table 20 Installation Space Requirements Maximum Configuration 49 Table 21 Estimated Installation Times cccccccccesccceceseeeeceeeeeeceeeeeeeceeeeeesseeeeeeseeaeeeeseaeeeeeas 50 Table 22 CDS Firmware Delivery Methods ccccccssecccceeseceeeeseceeceeeeeeseeeeeeeeseeeeeeseaeeeeeas 54 Table 23 Special Tools LIS p esarri A Aaea AEAEE STR 61 Table 24 Solvents and OlS ccccccccccccceeeceeceesececeeeeceeseeceecseeeeeeseeeeeseeaeeessaaeeeeseaeeeesseeeeeas 62 Table 25 Main Unit Consumables LiISt cccccccccccecceee
90. chnicians equipped with a laptop or dealer in house help desk environments Figure 17 NAVI Login Screen Serie Savior Vereen 1 0 0 Figure 18 NAVI Main Screen t bervi e Blawg car Were 00 Service Maral Wesce debe Fee eevee Deen Jarm amp elect a Function Setich bution fr m me lest x 3 Change Seina aap a a Set O Manage Content imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 88 imageRUNNER ADVANCE C5200 Series Service Guide a Benefits Improves the time to resolution for the more challenging technical situations faced in the field Increases customer satisfaction by increasing the number of first visit problem resolutions thereby reducing the number of required second visits Reduces the chances of incorrect or unnecessary parts usage with NAVI s diagnostic abilities and reference information Enables device engine reporting to aid in service costs forecasting b Features Detects the device s engine status Enables you to research a knowledge base of known problem case data to solve a current machine problem when connected directly to the machine or offline connection to the machine has not been established Provides access to model servicing information such as work procedures and electromechanical component references Provides a link to Canon Technical Documentation which is offered to dealers for sale on a CD ROM Provides a l
91. clude the Document ID Code as well as receive a confirmation e mail with the Document ID Code e PrintMe printer driver Available from www printme com the printer driver enables end users to upload files from a laptop or workstation to the EFI PrintMe Server The end user will see a popup window which will include the Document ID Code imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 35 Canon imageRUNNER ADVANCE C5200 Series Service Guide Note e The Direct Printer Kit for PDF XPS H1 or PS Printer Kit AR1 is required to print e The optional Additional Memory Type D 512 MB is required to use the Direct Printer Kit for PDF XPS H1 or PS Printer Kit AR1 imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 36 Canon imageRUNNER ADVANCE C5200 Series Service Guide D Device Security and Management 1 Advanced Authentication Proximity Card AA PROX Advanced Authentication Proximity Card AA PROX solution is a login platform that authenticates walk up end users to access the features of the imageRUNNER ADVANAVCE device via a registered proximity card and or entering a user name and password The AA PROX authenticates against Active Directory or Local User Database on devices and can be combined with Access Management System AMS based functional level login and imageWARE ADVANCE Tracker for usage tracking and control to enforce access control to system functions AA P
92. d the SST is used to format the new HDD and load software 2 Backup Restore RAM Data If replacing and PCBs with FDIMMs attached or initializing RAM the Service Support Tool can be used to create a backup file of the RAM data on the FDIMMs and saved to a PC Once the PCB has been replaced the RAM backup file can be restored to the imageRUNNER ADVANCE and factory settings restored imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 56 Canon imageRUNNER ADVANCE C5200 Series Service Guide K Computer Requirements for Downloading Firmware The recommended desktop PC or laptop requirements to download the firmware are CPU Celeron 400 MHz or higher 32 bit processor only Memory 512 MB of RAM or more Free HDD Capacity 1 GB or more of available hard disk space High Speed USB 2 0 recommended or 1 1 Display VGA 640 x 480 resolution or better 256 colors or more Operating System any of the following e Microsoft Windows 2000 Server Professional e Microsoft Windows XP Professional or Home Edition e Network connection 10Base T 100Base TX or a PCMCIA slot for an Ethernet card e Download Tool SST version 4 72 or later e Necessary Cables e High Speed USB 2 0 compliant cable as short as possible to avoid connection problems Note Do not use extension cables e Cross over Ethernet cable 72Specifications are subject to change without notice imageRUNNER ADVANCE C5200 Series Service Guide
93. e 2nd paper drawer of the Main Engine e Enables printing on tab paper from the cassette tray e The Tab Feeding Attachment Kit B1 cannot be installed with the Envelope Feeder Attachment D1 Envelope Feeder Attachment D1 e Installed only in the 2 paper drawer of the Main Engine e Holds up to 50 envelopes or envelopes stacked to approximately 1 18 30 mm in height e The Envelope Feeder Attachment D1 cannot be installed with the Tab Feeding Attachment Kit B 1 Inner 2 Way Tray F1 Provides two trays with a capacity of up to 350 sheets up to 250 sheets for the upper tray and up to 100 sheets for the lower tray Inner Finisher E1 e Contains one tray which holds up to 500 sheets 80 g m e Can corner or double staple approximately 50 sheets of paper LTR 14 to 21 Ib bond 52 to 81 g m e Paper weight 14 lb bond to 140 Ib index 52 to 256 g m imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 11 Canon imageRUNNER ADVANCE C5200 Series Service Guide J Inner Finisher Additional Tray A1 e Adds an additional output tray to the Inner Finisher E1 e When attached the Inner Finisher E1 holds up to 100 sheets on the upper tray and up to 200 sheets on the lower tray K Staple Finisher J1 N IR e Contains two trays which holds up to 3 000 sheets 1 300 sheets for top tray 1 700 sheets for lower tray e Can corner or double staple up to 50 sheets of paper
94. e Function level login The administrator may allow or disallow access to a specific device function such as Copy Print Send Fax Mail Box Web Access Advanced Box MEAP applications and so on in conjunction with the SSO H login service 2 Network Security The imageRUNNER ADVANCE C5200 Series machines secure network communications by using IP Address and MAC Media Access Control Address filters encryption and authentication and network port and application access control a IPSec IPSec IP security software is supported as a standard feature on the imageRUNNER ADVANCE C5200 Series to ensure information privacy and security for Internet Protocol IP communications over the network It encrypts all inbound and outbound network traffic to protect against malicious attacks such as eavesdropping alternation and impersonation b Filtering by Port Number Using the Address Filter system administrators can grant or deny access to the imageRUNNER ADVANCE Series for specific groups or users via Port numbers MAC Addresses Port Number filtering permits or rejects incoming packets from IP addresses or ranges of IP addresses In addition IP address filters to outbound connections can be applied For example if functions such as Remote Copy and Universal Send are used system administrators can block or restrict users from sending files to specific IP addresses This minimizes the risk of data being sent out of the company to system
95. e Parts List must be prepaid and shipped directly to one of the following Authorized Parts Repair Facilities Log on to the Canon USA _ e Support Web site at http www support cusa canon com to view the Canon USA Repairable Parts List Go to the Warranty tab Part Repair Facilities Repairable Parts List See imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 76 Canon imageRUNNER ADVANCE C5200 Series Service Guide Figure 8 e Support Authorized Parts Repair Facilities for more details Table 39 Authorized Part Repair Facilities Hytec Dealer Services Inc Nation Wide Repair Service Inc 3600 Vineland Road Suite 121 16151 Foster Street Orlando FL 32811 Overland Park KS 66085 Telephone 1 407 297 1001 Customer Service 1 866 655 8676 Customer Service 1 800 883 1001 Technical Support 1 800 798 1814 Technical Support 1 888 883 2001 Fax 1 913 631 8372 Fax 1 407 297 4310 Repairable parts under warranty are repaired free of charge by the APRFs Usually the turnaround time is approximately five 5 business days Once repaired and tested the parts are shipped back to your dealership via UPS Ground If a part is not repairable the APRF will contact your dealership and Canon USA s Warranty Control Section will issue a credit to your account To check the status of your part please contact the APRF The Repairable Parts List index is in the Warranty section of the e Support Cen
96. e available paper weights 76 From the second cassette with the optional Tab Feeding Attachment Kit 77 From the second cassette with the optional Envelope Feeding Attachment Kit imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 95 Canon imageRUNNER ADVANCE C5200 Series Service Guide Table 42 imageRUNNER ADVANCE C5255 C5250 C5240 C5235 Continued imageRUNNER ADVANCE C5255 C5250 C5240 C5235 Approximately Approximately 37 3 8 x 24 3 8 x 28 1 8 36 5 8 x 24 3 8 x 28 950 mm x 620 mm x 715 mm 931 mm x 620 mm x 712 mm Approximately Approximately 346 Ib 157 kg 333 Ib 151 kg Approximately Approximately 33 1 2 x 28 1 8 33 1 2 x 28 850 mm x 715 mm 850 mm x 712 mm Power Requirement 120V AC 60Hz 16A 120V AC 60Hz 10A NEMA 5 20P NEMA 5 15P Power Consumption Dimensions Main Unit ADF HxW xD Weight includes ADF and consumables Installation Space W x D when the multi purpose tray is extended Maximum 1 8 KW maximum 1 5 KW maximum Sleep Mode Approximately 0 8W Energy Star Qualified Table 43 Duplex Color Image Reader Unit E1 Duplex Color image Reader Unit E1 Specification Original Feeding Mechanism Single Pass Duplex Automatic Document Feeder Paper Size 11 x 17 LGL LTR LTRR STMT or STMTR 1 Sided Scanning 11 to 58 Ib bond 42 to 157 g m 2 Sided Scanning 13 to 58 Ib bond 50 to 157 g m Original Tray Capacity Up to
97. e replaced if it is lost e The machine s serial number can be found on the Counter Check screen on the machine s Ul e Activated software programs are not impacted by normal service activity imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 58 Canon imageRUNNER ADVANCE C5200 Series Service Guide M Content Delivery System Web Site The CDS Web site enables end users to download install and activate select MEAP applications jar and license files via the imageRUNNER ADVANCE device directly without the need to go through the LMS and Service Management Service To manage licenses register and install MEAP applications you can access the CDS directly from the imageRUNNER ADVANCE device s touch panel display enter the LAN License Access Number of the MEAP application when prompted and then follow the instructions on the touch panel display to install and register the MEAP application some MEAP applications include a Software License Agreement to which you must agree before you can complete the installation and registration process Additionally you can download select client applications and related manuals from the CDS Web site located at http www canon com fau downloads Figure 6 Content Delivery System Web Site Content Delivery system EUNTEREEE English Application Option Manual Download License Access Number Entry Enter the License Access Number of the Canon product you
98. eeeceeeeeeceaeeceeeeeeeeesseeeeeessaeeeeeseaeeeeeas 63 Table 26 Main Unit Consumable Parts LiSt cc cccccceeccceceeeeceseeeeeeeeeeeeeseeeeeesseeeeesseeaeeeeeas 64 Table 27 Color Image Reader Unit E1 Consumable Parts List ss 65 Table 28 Color Image Reader Unit F2 Consumable Parts List suse 65 Table 29 Cassette Pedestal AD2 Consumable Parts LiSt ccccccssseeceeeeseeseeeeeeseeeeeeeees 65 Table 30 Paper Deck Unit B2 Consumable Parts List cccccceccccceeeceeeeeeeeeseeeeeesseeeeeeeeas 66 Table 31 Inner Finisher E1 Consumable Parts List eeeeeeseeeeeseeeeeeseee 66 Table 32 Staple Finisher J1 Consumable Parts List cccccccesecceeeeseeeeeeeeeeeeseeeeesseeaeeeeees 66 Table 33 Booklet Finisher J1 Consumable Parts List cccccccccccessseeeeeeeeseceeeeeeeeeeeeeenaas 67 Table 34 Main Unit Periodic Maintenance cccccccccssecccceeececseeeeeeceeeeeesseeeeeeaeeseeessaeeeeeas 68 Table 35 Soft Counter Configuration ccccccccccssecceeeeeeseeeeeeeeseeceeesaeeseceeesaenseeeeeeseaneeeeeeeas 71 Table 36 Monthly Copy Print Volume eessseeesssseessseeeee nennen nennen nnns 73 Table 37 Monthly Print Copy Volume Definitions ssseeeeeeseeeeeeenernenn ns 73 Table 38 GPR 30 31 Drum Unit Limited Warr
99. eeeeccceeeeeeaeeeeeeeeeeeeeseaeaeeeeeeeeesssaeeaeaeseeeeeeeesaas 92 Figure 22 ISG Central Systems and Technical Support Web Page 93 Figure 23 ISG Central Engineering Services and Solutions Service Guides Area 93 imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Hevision 2 Page 109
100. egistered Paper Types and Weight for the available paper weights Paper Type Table 54 Copy Card Reader F1 Available Cards Card Readout Method Approximately 1 5 8 x 3 1 2 x 3 3 4 Dimensions H x W x D 40 mm x 88 mm x 96 mm Excluding the attachment kit and cable Approximately 7 1 oz 200 g Including the attachment kit and cable imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 102 Canon imageRUNNER ADVANCE C5200 Series Service Guide Table 55 Super G3 FAX Board AE2 Super G3 Fax Board AE2 tem O Specification Applicable Line Public Switched Telephone Network Standard 8 pels mm x 3 85 line mm Fine 8 pels mm x 7 7 line mm Super Fine 8 pels mm x 15 4 line mm Ultra Fine 16 pels mm x 15 4 line mm JBIG Approximately 2 6 seconds Transmission Speed Super G3 33 6 kbps G3 14 4 kbps Scan Line Density 11 x 17 to STMTR including destinations stored in one touch buttons Super G3 2nd Line Fax Board AE1 Additional Options Super G3 3rd 4th Line Fax Board AE1 Remote Fax Kit A1 Table 56 imagePASS B2 Supported Devices 2M Cache 2 60GHz 800MHz FSB Interfaces to LAN 160 GB System 10e Adobe PS 3 e Windows Windows 2000 XP Server 2003 Server 2008 Windows Vista Windows 7 Print Drivers e Macintosh OS X 10 3 9 or later PCL 5c 6 e Windows Windows 2000 XP Server 2003 Windows Vista e SeeQuence Suite e SeeQuence Impose e SeeQuence Comp
101. eir purchase This credit covers the dealer s cost of defective parts and drums with a dealer cost under 300 00 that have been replaced during the term of the end user s Limited Warranty The Flat Rate Program enables the dealer to return the more expensive machine parts to receive reimbursement for in warranty part failures The flat rate credit is a percentage of your eligible machine purchases drums and accessories Flat rate credits are posted monthly in the CNA Canon imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 74 imageRUNNER ADVANCE C5200 Series Service Guide Network Access section of Canon USA s ISG Central Web site Refer to the Online Limited Warranty Credit Inquiry section for more information Original defective parts with a dealer cost over 300 00 that have been replaced during the term of the end user warranty are eligible to receive reimbursement credit through the e Tag process Parts that are listed on the Canon USA Repairable Parts List should be sent to an APRF Authorized Parts Repair Facility to be repaired at no charge To request a part reimbursement credit complete the e Tag warranty claim form in the Warranty section of the e Support Center Web site at http www support cusa canon com Refer to the e Tag section of this Service Guide for further details and instructions Additional information on the Flat Rate Program is located on the Canon USA s e Support Web site
102. emote Ul USB Memory Media for device settings based on the source device destination device and settings to transfer The Device Migration Manager delivers a printable report that will show the service technician the tool s to use the migration procedure as well migration limitations The Device Migration Navigator is available at no charge from the Canon eSupport Center Website Download Center Note This process is not to be confused with the process to back up or restore RAM Data imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 55 Canon imageRUNNER ADVANCE C5200 Series Service Guide J Firmware Upgrades Using the Service Support Tool The SST Service Support Tool version 4 72 or later is available via Canon s e Support Center Web site http www support cusa canon com for upgrading and backup restore of RAM data 1 Upgrade Functions The SST can upgrade the following system components system Software stored on the HDD Main Engine Firmware Accessory Firmware Refer to the Service Support Tool User Manual for a list of Supported Devices and Accessories MEAP Contents Language HDD Format RUI Remote User Interface stored on the HDD BootROM stored on a FDIMM Flash Double Inline Memory Module on the Main Controller PCB Printed Circuit Board The imageRUNNER ADVANCE devices support firmware downloads from the SST and a USB memory stick When the hard disk drive is replace
103. end users backend repository alleviating the burden of manually re keying information or filing paper documents C Print Output Management 1 Canon Mobile Printing Canon Mobile Printing is an application available for the Apple iPhone and iPad that enables mobile printing to imageRUNNER ADVANCE devices as well as Canon Multi Function and Single Function devices The Canon Mobile Printing application includes print and finishing options for the mobile end user This application is available at no charge and does not require additional accessories or MEAP applications to operate The Canon Mobile Printing application is ideal for corporate and SMB environment end users that require a method to print without the need to disrupt current print workflows or add hardware or software Canon Mobile Printing supports a variety of file formats including image photo PDF document files and web page file formats Direct Print and Scan for Mobile Direct Print and Scan for Mobile is a peer to peer mobile solution which provides mobile print and scan functionality between mobile devices iPhone iPad and BlackBerry smart phones and Canon imageRUNNER ADVANCE Devices imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 33 imageRUNNER ADVANCE C5200 Series Service Guide Direct Print and Scan for Mobile is a combination of a MEAP application that runs on a Canon imageRUNNER ADVANCE device and a client mobile appli
104. er G3 2nd Line Fax Board AE1 e Provides two lines to send and receive fax documents e Requires the Super G3 FAX Board AE2 6 Super G3 3rd 4th Line Fax Board AE1 e Provides up to four lines to send and receive fax documents e Requires the Super G3 FAX Board AE2 Super G3 2 Line Fax Board AE1 T Remote Fax Kit A1 e he Remote Fax Kit A1 enables an imageRUNNER ADVANCE device without a Fax board installed the client device to utilize the Super G3 Fax board installed in another imageRUNNER ADVANCE device the fax server to send and receive fax documents via the server e The client imageRUNNER ADVANCE device and the fax server imageRUNNER ADVANCE device must be on the same network e he Remote Fax Kit A1 requires license activation via the LMS e he Remote Fax Kit and the Super G3 FAX Board cannot be installed together 8 Adobe LiveCycle Rights Management ES Server Integration e Enables Administrators to set automatic document privileges and apply security policies by creating Policy Protected PDF files on the imageRUNNER ADVANCE Device even after document creation using the Adobe LiveCycle Rights Management ES Server e Upon attempt by an end user to open a protected Policy Protected PDF document the Rights Management Server is contacted to check the latest authorized users expiration auditing and watermarking policies set by the administrator e These latest policies are then enforced by that application to e
105. ervice Manual for further details imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 60 Canon imageRUNNER ADVANCE C5200 Series Service Guide O Special Tools Solvents and Oils In addition to the standard tools used to service these devices the following special tools should also be carried by a service technician according to the tool s rank For more information on the special tools solvents and oils below see the imageRUNNER ADVANCE 4C5255 C5250 C5240 C52385 Series Service Manual Table 23 Special Tools List Use for electrical checks for Digital Multimeter FY9 2002 000 lt a adjustment of laser power in Cane combination with the laser power checker Door Switch TKN 0093 Used as a probe extension Tester Extension Pin FY9 3038 000 A when making electrical checks Tesier Edension Pin p Used as a probe extension FY9 3039 000 P when making electrical L Shaped C checks CA 7 Test Sheet FY9 9323 000 i m oc on a a genmug 3 images Loupe CK 0056 x Used for checking images l To clean the feed guide r This is not a service tool 1 Cleaning Tool gt is enclosed at shipment of the host machine Tospearl 240 FY9 6007 000 AIL ITB cleaning blade lubricant Rank Description A Each service person is expected to carry one B Each five or so service persons are expected to carry one 12 Part numbers are subject to change without notice imageRUNNER ADVANCE C5200
106. ervices E F CANON ADDS AIRPRINT COMPATIBILITY TO NEW COLOR IMAGECLASS MULTIFUNCTION Canon Network Access CNA PRINTERS Boa 0 Canon U S A Inc today announced that two of its newest line of imageCLASS laser multifunction Sih eR Si Services amp printers MFPs support AirPrint wireless printing from iPad iPhone and iPod touch Solutions hc LS CANON TO EXHIBIT LASER MFPS AND DOCUMENT SCANNERS AT 2013 AMERICAN BAR ISG Product Marketing ASSOCIATION TECHSHOW CONFERENCE AND EXPO Canon U S A Inc will be an exhibitor at the American Bar Association s TECHSHOW 2013 Legs Technology Conference amp Expo taking place April 4 st the Hilton Chicsgo Canon will showcase its imageCLASS laser printers and multifunction printers and imageFORMULA document scanners demonstrating the value that products with robust speed exceptional output and flexibility can offer te the legs sector Canon Financial Services Federal State Sales Dealer Leasing Support Center gt Support Center Reference Guide pj HU ISG Product Matema JSS Product Marketing 1 m J b RUN Solutions Corporate ID amp Design enero P ag Da Authorized Reseller Version m aA K 7 imageRUNNER Let Your Business RUN d r SG Product Marketing SG Product Markeling imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 81 image
107. escription Part Number Quantity Estimated Life Remarks T TEET ae 1 4 Offset Roller 4A3 1121 000 1 000 000 sheets 0 1 Delivery Mouth Static Shutter Unit FL3 6043 000 mM 1 000 000 sheets Eliminator 12 Part Numbers are subject to change without notice 73 Value is based on LTR sized paper Estimated average values in the field based on data from supplier Data is subject to change depending upon many factors including without limitation monthly copy volume environment type of image printed and customer handling of the equipment Table 32 Staple Finisher J1 Consumable Parts List Delivery Static Eliminator L 4A3 5449 000 1 1 000 000sheets asso 5 owwosss Swing Middle Static Eliminator 4F3 0929 000 1 1 000 000 sheets 1 Delivery Static Eliminator R Return Roller Rear 4A3 0950 000 1 000 000 sheets Color White Return Poller Front 4A3 0951 000 1 1 000 000 sheets Color Black 12 Part Numbers are subject to change without notice 73 Value is based on LTR sized paper Estimated average values in the field based on data from supplier Data is subject to change depending upon many factors including without limitation monthly copy volume environment type of image printed and customer handling of the equipment Buffer Roller FC5 3442 000 1 000 000 sheets imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page
108. evices to provide an audit trail Administrators have the ability to continuously track and archive network wide activity details This information is stored in a Window s folder When integrated with uniFLOW imageWARE Secure Audit Manager Express monitors activities to track specific keywords set by the administrator and automatically alerts the administrator via e mail whenever these keywords are printed copied scanned faxed or sent Audit Log An audit log is a chronological sequence of audit records that automatically tracks every action undertaken by end users developers and administrators for the system Who does what and when These records are used to monitor system usage to determine compliance with regulations security standards enterprise policies etc as well as to prove usage effectiveness as audit trails ADVANCE C5200 Series Service Guide September 2013 Page 29 Canon imageRUNNER ADVANCE C5200 Series Service Guide 6 iR ADV Security Kit C1 for IEEE 2600 1 Common Criteria Certification The optional imageRUNNER ADVANCE Security Kit C19 certifies that the imageRUNNER ADVANCE C5200 Series complies with IEEE standard 2600 19 IEEE 2600 is a standard to protect hardcopy devices in a commercial information processing environment where a moderate level of document security network security and security assurance are required The iR ADV Security Kit C1 enables an administrator to configure security settings that are requ
109. he Parts Catalog e Support Center Web site imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 43 Canon imageRUNNER ADVANCE C5200 Series Service Guide Vil Servicing Notes A Power and Plug Requirements Canon USA Inc strongly suggests dedicated and properly grounded outlets be provided for these imageRUNNER ADVANCE devices and optional accessories Before installation confirm that dedicated NEMA receptacles are available for these devices e he imageRUNNER ADVANCE OC5255 C5250 Main Unit requires a dedicated single phase 120V 20A NEMA 5 20R receptacle for proper operation e he imageRUNNER ADVANCE OC5240 C5235 Main Unit requires a dedicated single phase 120V 15A NEMA 5 15R receptacle for proper operation Confirm that the proper receptacle is available prior to installation Table 13 Power and Receptacle Requirements for Main Unit and Accessories Table 14 Power and Receptacle Requirements for Controllers ColorPASS GX400 imageRUNNER ADVANCE C5255 Only 120 VAS A NEMA 5 15R imagePASS B2 120 V 15 A NEMA 5 15R imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 44 Canon imageRUNNER ADVANCE C5200 Series Service Guide Figure 3 Power and Receptacle Requirements Inner Finisher From Main Unit 2 3 Hole Punch From Main Unit Booklet Finisher Staple Finisher Paper Deck From Main Unit From Main Unit C5255 C5250 Main Unit 12
110. hots Figure 15 CNA Warranty Credit Inquiry Order ana iniinis moii Fronidrez uir d oder and aiia e mamaha A Home J inguin n Paridinfol AF Lanner Warranty Credit Inquiry Daalur Zredit Coampans piu D acil Ide Corde Casper e Tag Warranty lm Reimburserent Warranty Credi Inquiry Flat Rate Warranty Relinbulseiient Prinder 2 Tus mil Flai Paie W grranty Crece aian i Parts Order Entry Cr Ine Paris Ceder Entry prec eta arte information Terea f uen Parts Price Lir FrrtziCupphs Disrouemaion 74 Ek Information D ducti H p lil poer ir Cunon USA Inc hirnpbthrgaph prudu qua new baa per ME ML 29 Om pimi ran LAE iae A Righi LE D NE Pa OE ETETE TEAT imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 84 Canon imageRUNNER ADVANCE C5200 Series Service Guide IX Product Technical Support Offerings A Dealer Support Requirements imageRUNNER ADVANCE C5200 Series Technical Training is required to receive technical support for these machines Refer to the Canon USA Technical Support Center section for further details To ensure that every dealer receives the highest level of support and help to resolve the end user s problems quickly and accurately we recommend the following to maximize your technical support request e Your support personnel should check technical documentation User Manuals Technical Publications etc and the e Support Web site 24 hours a day
111. ich Canon U S A Inc is not liable See DISCLAIMER on p ii for further details Oo RTANT e f the TPM setting is activated and the TPM chip fails the confidential information stored on the chip can only be recovered if Canon s service representative replaces the TPM chip and restores the original TPM key to the new chip Immediately back up the TPM key on a USB memory stick after the TPM setting is activated e Only the Administrator of the machine can back up the TPM key e For security reasons the TPM key can only be backed up once Store the USB memory with the backup data in a safe place e For the backup of the TPM key it is recommended that a USB memory stick supported system file FAT32 with free space of 10 MB or more is used e The TPM seals the hardware components associated with the data and the data cannot be accessed unless the specific TPM key is issued by the TPM chip Therefore setting the TPM mode to On may affect service procedures and service costs if not handled properly It is strongly recommended that the Administrator who has access to the TPM key be present for all service calls to prevent the loss of data and productivity of the machine imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 25 Canon imageRUNNER ADVANCE C5200 Series Service Guide b HDD Password Lock Function The HDD password lock feature further heightens the confidentiality of highly sensitive
112. imageWARE Document Server V1 1 1L amp DT 5L 1 yr Software Maintenance Extension imageRUNNER ADVANCE Desktop 1L 1yr Maintenance Extension imageRUNNER ADVANCE Desktop 5L 1 yr Software Maintenance 7494A766AA 7494A752AA imageRUNNER ADVANCE Desktop 20L 1yr Maintenance Extension imageWARE Scan Manager DS V1 1E 1L with 3 yrs Software 7494A751AA 7494A698AB imageWARE Scan Manager DS V1 0 1 1 EFS 1L 1 yr Software Maintenance Extension imageWARE Scan Manager DS V1 1E 1L NFR art numbers are subject to change without notice 28 The eLAN Electronic License Access Number is delivered via the CNA Canon Network Access Web site 494A699AA 7494A700AB Maintenance Extension Maintenance 12 P Workflow Composer must be installed MEAP Connector for SharePoint Server 2007 2010 does not have Software Maintenance AA PROX and Authorized Send Kit Jar file will be attained through download only from http www canon com fau downloads Software only Supported RF IDeas pcProx Card Reader is required Starter Package includes AA PROX 1 License RF IDeas pcProx Card Reader for HID Prox and HID Prox Sample Card Set 10 Cards Device Port option is required imageWARE Document Server Software and imageWARE Scan Manager DS Software ships standard with three years Software Maintenance Software Maintenance Extensions can be purchased and registered up to 5 years in advance Up to three 3 NFR packages per showroom
113. information stored on the hard disk The password is managed by the imageRUNNER ADVANCE main unit When the device is turned ON the password is unlocked O important HDD Lock function prevents the access to the user data but the data itself still exist on the HDD Therefore if the password is revealed the data can be exposed HDD encryption and or HDD erase option is recommended for further protection c HDD Data Erase The HDD Data Erase feature is available as standard for the imageRUNNEH ADVANCE Series for environments requiring additional data security measures This feature will automatically overwrite and erase image data immediately after the job is competed therefore no trace of the data remains on the hard disk It will perform an overwrite of up to three 3 times with random data for maximum security protection depending on preferences set by the system administrator d Quick Menu Log in Screen After end users login to the imageRUNNER ADVANCE device they can choose the default Quick Menu screen Shared or Personal in the Restrict Quick Menu Use screen accessible from Settings Registration Personal is the default Quick Menu By setting Personal as the default access from general or unauthorized users can be restricted to ensure a high level of protection for personal data e Initialize All Data Settings Function The Initialize All Data Settings function is a standard function on all Canon devices This setting i
114. ing Path for Service Technicians certified on the imageRUNNER ADVANCE 5000 Series TnT mM MTM TT nM MTM TTL MTM M MTM MTM MTM MMMTIMMMM M MM M M8 42 F Training Facilities TLLMMMMMMMMM 43 IDEE eo 43 2 e Learning 43 G Course Equipment T erre r rrr nnn nnn n nre n nnn n nn nnn nene n nnn nnns 43 H Service Materials e erue n TTL T TTL 43 VII Servicing NoteS 22 nn nnn nnn n nnn nn enn nnn nnn nnn nn nennnnnennnnnene 44 imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page iv Canon imageRUNNER ADVANCE C5200 Series Service Guide A Power and Plug RequirementS LMMM 44 B Hardware Configuration Chart LT 45 C Installation Weight amp Dimensions 46 D Installation Space Requirements 7 7 7 47 E Estimated Installation Times
115. ink to Canon Service Tools such as the SST Service Support Tool and PDL Downloader Enables you to access the machine s Service Mode from a computer running the NAVI application and perform the Auto Reset function returns all machine settings back to their initial or default values Enables you to adjust the machine s error and jam thresholds Enables you to lookup replacement parts via a Web browser c Getting Started with NAVI 1 Participate in Training The NAVI e Learning course is available on e Support for those technicians who have computer skills and use the SST The NAVI e Learning course is interactive and contains guided simulations that show the technician how to use NAVI to service maintain and troubleshoot Canon devices Technicians taking the NAVI e Learning course will also learn how to make NAVI an integral part of their tool kit After the successful completion of the NAVI e Learning course technicians can begin to use NAVI as the tool to help them resolve field issues in a timely manner imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 89 imageRUNNER ADVANCE C5200 Series Service Guide 2 Get the NAVI Files There are two ways to get the files to start using NAVI Download the necessary files from the e Support Web site free of charge It is recommended to download these files via a high speed Internet connection as the files are large Purchase the NAVI Catch Up C
116. ired to comply with the IEEE 2600 1 standard Notes e he iR ADV Security Kit C1 includes the IEEE 2600 License Certificate Bootable CD with certified system software IEEE 2600 User Manual CD Installation Manual HDD Data Encryption amp Mirroring Kit C1 The Data Erase Kit is available as standard e Cannot be used with the imagePASS B2 Super G3 Fax Board 2 and 3 7 4 lines Remote Fax Kit Direct Print Kit Remote Operators Software Kit Web Access Software Multimedia Reader Writer and some MEAP applications Ovmportant e he imageRUNNER ADVANCE Security Kit C1 for IEEE 2600 1 Common Criteria Certification ships device firmware that complies with IEEE 2600 1 certification when installed to the imageRUNNER ADVANCE C5200 Series machines e Once the imageRUNNER ADVANCE Security Kit C1 for IEEE 2600 1 Common Criteria Certification is installed imageRUNNER ADVANCE C5200 Series machines can only be upgraded with firmware versions certified for the IEEE standard 2600 1 Upgrading to non certified firmware invalidates the IEEE standard 2600 1 certification although the machine will continue to operate properly 64 Not available at the time of the imageRUNNER ADVANCE C5200 Series product launch 65 A protection profile of the evaluation assurance level EAL3 ALC_FLR 2 imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 30 Canon imageRUNNER ADVANCE C5200 Series Service Guide IV Software Solution
117. kg imageRUNNER ADVANCE C5255 C5250 60 1 8 x 28 1 8 1 527 mm x 715 mm Paper Types Maximum Stapling Capacity Dimensions HxWxD Installation Space W xD when the multi purpose tray and the auxiliary tray are imageRUNNER ADVANCE C5240 C5235 extended 60 1 8 x 28 1 527 mm x 712 mm 75 Reference Registered Paper Types and Weight for the available paper weights imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 100 Canon imageRUNNER ADVANCE C5200 Series Service Guide Table 51 Booklet Finisher J1 Booklet Finisher J1 Specification Number of Trays 12 5 8 x 17 11 16 12 x 18 11 x 17 LGL LTR LTRR STMT STMTR EXEC Custom Size 3 7 8 x 5 Paper Sizes 9 16 to 12 5 8 x 18 and Envelopes Paper Weight 14 Ib bond to 140 Ib index 52 g m to 256 g m Thin Plain 1 Plain 2 Heavy 1 Heavy 2 Heavy 3 Color Recycled Pre Punched Transparency Tracing Letterhead Labels bond Coated Envelope LTR STMTR EXEC Up to 1 300 Sheets or 7 3 8 in Upper Tray neIgnt 11 x17 LGL LTRR Up to 650 Sheets or 3 3 4 in Paper Capacity height 20 Ib bond LTR STMTR EXEC Up to 1 700 Sheets or 9 5 8 in Lower Tray negat 11 x17 LGL LTRR Up to 650 Sheets or 3 3 4 in height LTR EXEC Up to 1 300 Sheets 30 Sets or 7 3 8 in Upper Tray iu 11 x17 LGL LTRR Up to 650 Sheets 30 Sets or 3 3 4 Paper Capacity of in height Staple Mode 20 Ib
118. les a Support opecialist to assist other callers who may have the same problem imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 85 Canon imageRUNNER ADVANCE C5200 Series Service Guide B Canon USA Support Offerings The following support offerings were established to deliver high quality timely technical support services and product information to Canon dealerships These support services cover areas such as system and user software networking and connectivity issues electro mechanical operations and other hardware servicing 1 Canon USA Technical Support Center Canon USA provides a time sensitive call escalation process for all authorized inageRUNNER ADVANCE C5200 Series dealers The TSC is the single point of entry for this process Hours of Operation for live nationwide toll free support are Monday Friday 9 00am to 8 00pm Eastern Time 9 00am to 6 00pm Eastern Time for connectivity support Once a call is placed to the TSC and information is logged into the call management system a case number is assigned to the call Every effort is made to resolve the problem during the call Calls that cannot be resolved during the initial call and require escalation must follow the process below The status of all escalated cases can be viewed via e Support or by calling the TSC Canon USA s TSC support responsibilities are as follows e he contracted servicing dealer solely provides all technical suppor
119. low the Certified Technician learning path see Figure 2 below by completing an online imageRUNNER ADVANCE Systems Update Course followed by the imageRUNNER ADVANCE C5200 Hardware Update online Course Figure 1 Learning Path for Service Technicians not certified on the imageRUNNER ADVANCE 5000 Series Figure 2 Learning Path for Certified imageRUNNER ADVANCE C5000 Series technicians imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 40 Canon imageRUNNER ADVANCE C5200 Series Service Guide B Certification The successful completion of the imageRUNNER ADVANCE C5200 Series Training program and passing of the final assessment exam are required to sell this product Certification includes the following models imageRUNNER ADVANCE C5255 imageRUNNER ADVANCE C5250 imageRUNNER ADVANCE C5240 imageRUNNER ADVANCE C5235 C Who Should Attend It is highly recommended that any technician responsible for installing servicing or supporting the imageRUNNER ADVANCE C5200 Series machines successfully complete the e Learning training course and pass the final assessment exam Note Our current support policy dictates that only those technicians who have completed the training program and pass the final assessment exam are entitled to live phone based support through our TSC Technical Support Center However self service support software downloads knowledgebase articles Support forums
120. lution for effectively and efficiently managing both transaction documents and every office documents eCopy PDF Pro Office eCopy PDF Pro Office ePPO is a Network to Desktop Office Scanning Solution that enables end users to create convert and collaborate With ePPO end users can create and share PDFs edit PDF files and convert PDF files into searchable editable and fully formatted Microsoft Office or Corel WordPerfect files B Scan Management 1 Workflow Composer and Connectors imageRUNNER ADVANCE workflow processes can be simplified by customizing multiple step workflow functions into one button operations The one button operations are available from the Quick Menu of the UI User Interface MEAP connectors for SMB Server Message Block and FIP File Transfer Protocol file delivery inclusive of document indexing come standard on the new models while connectors for imageWARE Document Server and SharePoint Server 2007 are available as options Authorized Send Authorized Send is an intuitive MEAP application which enables walk up users to distribute documents quickly and securely Authorized Send is an adaptable solution that integrates and authenticates with a wide variety of authentication servers and enterprise systems using common protocols Authorized Send permits only authorized users to scan and send documents to e mail addresses network file servers folders and fax servers An end user is able to specify scan
121. mageRUNNER ADVANCE products enables a reduction in the time required to service the machine s major components Access to common parts and frequently used components has been improved to enable technicians to perform tasks more efficiently In addition technology improvements and the FRU Field Replaceable Unit Program have reduced parts pricing improved the cost per copy and reduced the price of the fixing roller Finally the use of Remote Serviceability provides your dealership with remote meter reading and service monitoring capabilities using imageWARE Remote as well as the ability to maintain up to date machine firmware downloads remotely and unobtrusively by using the CDS Content Delivery System All of these factors combined helps to reduce the overall cost per copy and enables competitive suggested maintenance pricing and favorable margins imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 52 Canon imageRUNNER ADVANCE C5200 Series Service Guide H Remote Serviceability Remote Serviceability consists of imageWARE Remote and the CDS 1 imageWARE Remote The imageWARE Remote service collects meter readings page counter data service part counter data and service alerts alarm jam and error codes from Canon devices and third party devices An imageRUNNER ADVANCE device with the embedded Remote Diagnostic System enabled transmits meter readings and service alerts directly to the UGW Uni
122. mbination of both and for purchases of the Color Drum Unit following the expiration of the 30 day warranty period and continuing for a period of 120 days after delivery to the original purchaser of the Color Drum Unit or use of it to make 50 000 prints or copies or a combination of both whichever comes first Canon shall provide a credit Credit to the original purchaser toward a respective replacement Drum Unit if the Drum Unit fails to operate under normal use and service by reason of any defect in workmanship and materials other than exterior defects such as nicks scratches or dents The Credit shall be a percentage of Canon s then current dealer price for the replacement Drum Unit determined as set forth in the example below Warranty replacement shall not extend the original warranty period of the Drum Unit THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS EXPRESS OR IMPLIED INCLUDING ANY IMPLIED WARRANTIES AND CONDITIONS REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE RELATING TO THE USE OR PERFORMANCE OF THE DRUM UNIT NO OTHER EXPRESS WARRANTY CONDITION OR GUARANTY EXCEPT AS MENTIONED ABOVE GIVEN BY ANY PERSON FIRM OR CORPORATION WITH RESPECT TO THE DRUM UNIT SHALL BIND CANON OR ANY AUTHORIZED SERVICE PROVIDER NO WARRANTY IS GIVEN ON ANY USED DRUM UNIT This warranty shall be void and of no force and effect if the Drum Unit is damaged as a result of a abuse neglect mishandling or alteration of
123. mer with service alert information and necessary parts thereby reducing revisits by the service technician due to the unavailability of service parts e Resolve simple issues over the phone which reduces the need for an on site service visit e Schedule firmware downloads to one or more imageRUNNER ADVANCE devices via the CDS Content Delivery System which reduces the need for an on site firmware upgrade 71 The imageWARE Enterprise Management Console and Remote Diagnostic System Plug in are available at no charge For more information refer to the Technical Publication TP10 360 available from the Canon eSupport Center Website imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 53 imageRUNNER ADVANCE C5200 Series Service Guide 2 Content Delivery System The CDS is Canon s next generation system for the delivery and installation of firmware and MEAP Multifunction Embedded Application Platform applications to imageRUNNER ADVANCE devices The advantages of the CDS include reduced service costs labor and travel and improved first call resolution and having the latest version of firmware always available to download and install on the imageRUNNER ADVANCE devices With the CDS end users are able to download select MEAP applications jar files and license files from the CDS server via the User Interface of the imageRUNNER ADVANCE device Additionally select client applications and related manuals a
124. moval Work Performed Highlight Current Service Call imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 78 5 e Tag e Tag is an electronic limited warranty claim form that is completed online printed out and accompanied by the original defective part or defective drum that is being returned to the Warranty Control Section for warranty compensation The e Tag warranty claim form can be accessed in the Warranty section of the e Support Center Web site at http www support cusa canon com Figure 9 e Support e Tag support center imageRUNNER ADVANCE C5200 Series Service Guide Canon ENGINEERING SERVICES amp SOLUTIONS DIVISION Info Ci Center i Flat Rate Program Tag d Part Repair Facilities Refurbished Subassembly Program ASCR Product Advisories e Tag What is e Tag The Warranty Control Section is dedicated to improving and speeding up the warranty claims process through the use of our online warranty f form e Tag The web form is designed to help your dealership better ey manage and process BISG warranty claims The web form replaces the process that required each dealership to fill out multi part warranty forms amp tags e Tag has many new features that could not exist under the old process For additional details about the on line form please review the FAQ s available for download in the box to the right Attention Please re
125. n control full text search audit trail and user index search imageWARE Document Server is a Web based document management server that runs on Microsoft Windows SharePoint Foundation It is a reliable collaboration platform making system deployment easy and allowing IT administrators to easily manage and configure the system from a PC using a web browser 4 imageWARE Scan Manager DS imageWARE Scan Manager DS is a document capture solution featuring powerful and intelligent transaction document archiving capabilities It can be personalized according to the scan volume and skill level of each user imageWARE Scan Manager DS includes an advanced indexing system that simplifies batch scanning and indexing As the front end data capturing and indexing application imageWARE Scan Manager DS transforms paper documents to electronic business information and then imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 31 imageRUNNER ADVANCE C5200 Series Service Guide releases it to imageWARE Document Server for storage management and retrieval or to local folders if the image WARE Document Server is not utilized imageWARE Scan Manager DS includes an intuitive user interface wizard tools for many functions and enables office users to perform sophisticated indexing functions with ease The combined use of imageRUNNER ADVANCE Desktop imageWARE Document Server and imageWARE Scan Manager DS delivers a powerful so
126. nctional copy use The control panel can display up to eight 8 counters on the counter status check screen when the counter check key button on the control panel is pressed By default the imageRUNNER ADVANCE C5000 Series displays eight 8 counters on the counter status check screen The Table below indicates the default counter configurations of the imageRUNNER ADVANCE C5200 Series on the counter status check screen Refer to the imageRUNNER ADVANCE C5255 05250 C5240 C5235 Series service Manual for complete details on the Soft Counter configurations Table 35 Soft Counter Configuration Counter Description Default from Service Manual Display AdjustabiltyofDisplay su io May be Swapped to different 101 Total 1 Total Counter via Service Mode setting 3 229 Copy On Full Color Single Color Large 4 230 Copy On Full Color Single Color Small 321 Print May be Changed via Service Full Color Single Color Large MOC ENTO any sende counter 322 Print On Full Color Single Color Small imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 71 Canon imageRUNNER ADVANCE C5200 Series Service Guide V MEAP Counter The MEAP application counter counts the number of prints and scans made per MEAP application You can view the MEAP counter by logging on to the MEAP SMS Service Management Service Application License Information page via a Web browser The computer you are using must be co
127. ncy Tracing Tab Letterhead Labels bond Coated Envelope Paper Capacity Up to 250 Sheets LTR 20 Ib bond Up to 100 Sheets Approximately 3 x 16 3 4 x 16 1 3 Ib 76 mm x 426 mm x 407 mm imageRUNNER ADVANCE C5255 C5250 Installation Space WxD Approximately 33 1 2 x 28 1 8 850 mm x 715 mm when the multi purpose tray is extended imageRUNNER ADVANCE C5240 C5235 Approximately 33 1 2 x 28 850 mm x 712 mm 75 Reference Registered Paper Types and Weight for the available paper weights Dimensions HxW xD Weight imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 98 Canon imageRUNNER ADVANCE C5200 Series Service Guide Table 49 Inner Finisher E1 Inner Finisher E1 Hem Specification Number of Trays 1 2 Optional 12 x18 12 5 8 x17 11 x17 LGL LTR LTRR STMT Paper Sizes STMTR EXEC Custom size 3 7 8 x5 9 16 to 12 5 8 x18 and Envelopes Paper Weight 14 Ib bond to 140 Ib index 52 g m to 256 g m Thin Plain1 Plain2 Heavy 1 Heavy 2 Heavy 3 Color Paper Types Recycled Pre Punched Transparency Tracing Tab Letterhead Labels bond Coated Envelope 12 x18 12 5 8 x17 11 16 11 x17 LGL LTR LTRR Standard Tray STMT STMTR and EXEC Up to 500 Sheets Up to 200 Sheets when the additional tray is attached LTR 30 Sets or 2 1 2 in height l Standard Tray Staple Mode 11 x17 LGL LTRR and EXEC 30 Sets or 1 in Paper Capacity 20 Ib height SD
128. ndling of the equipment imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 64 Canon imageRUNNER ADVANCE C5200 Series Service Guide Table 27 Color Image Reader Unit E1 Consumable Parts List 1 sooo tees owe omes BE Separation Roller FC5 3115 000 Right Hinge FCO0 1205 000 150 000 times Stamp FC7 5465 000 7 000 pages 12 Part Numbers are subject to change without notice 73 Value is based on LTR sized paper Estimated average values in the field based on data from supplier Data is subject to change depending upon many factors including without limitation monthly copy volume environment type of image printed and customer handling of the equipment Left Hinge FCO0 1204 000 150 000 times Table 28 Color Image Reader Unit F2 Consumable Parts List Color Image Reader Unit F2 Description Part Number Quantity Estimated Life Remarks Stamp FC7 5465 000 7 000 pages 12 Part Numbers are subject to change without notice 73 Value is based on LTR sized paper Estimated average values in the field based on data from supplier Data is subject to change depending upon many factors including without limitation monthly copy volume environment type of image printed and customer handling of the equipment Table 29 Cassette Pedestal AD2 Consumable Parts List Cassette Pedestal AD2 Part Number Quantity Estimated Life Feed R
129. nnected to the machine and network You can also view the MEAP counter from the MEAP device Press the Counter Check button on the device s control panel and then press the MEAP Counter key on the touch panel display There are three types of MEAP applications e Applet X Contains a user interface on the touch panel display of the device Up to nine applet tabs can be displayed on the touch panel display of the device e Serviet Contains a remote programmable user interface for the application via a Web browser e Esplet The application does not contain a user interface Each MEAP application has its own counter There are 20 counters available for MEAP applications on the imageRUNNER ADVANCE C5200 Series machines However one of these 20 counters is used for Universal Send imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 72 Canon imageRUNNER ADVANCE C5200 Series Service Guide VIII Suggested End User Customer Service Offerings A Monthly Copy Print Volume The maximum print copy monthly volume is the maximum number of pages the machine can produce within a one month period based on letter size paper However the device should not be used to produce the maximum number of pages or a greater volume on a consistent monthly basis The optimum performance range is the volume range that the equipment was intended to run on a regular basis to maintain a high level of performance and print co
130. nnns 75 Figure 8 e Support Authorized Parts Repair Facilities eeesseeeesscseeeeeeeeee 78 Figure 9 e Support e Tag eese EER suse sacra saa EEE Eiaa R aa Rara saga sav raa iac 79 Figure 10 e Support e Tag Claim Console cccccccccccccsesssseeeeeeeeeeeeeeseseeeeeeeeseeaeaeeeeeeeeeesaaas 80 gm E 1G CI M 81 Figure 12 CNA Warranty Credit Inquiry ssseeeeeeseesseeseeeenn nnne nnn 82 Figure 13 CNA e Tag Warranty Claims Search ccccccsseeeeeeeeeeeeeeeeeeeeeeeeeeeesaeeseeeeeeeeeeeaeaas 82 Foure 14 ISG CGI al n 83 Figure 15 CNA Warranty Credit Inquiry sseeeeeeseeesseeseeennn nnne nnne 84 Figure 16 CNA Flat Rate Warranty Reimbursement Search cccccccecseeeeeeeeeeeeeeeeeeaseeees 84 Figure 17 NAVI Login Screen sssssseesssssssssseeene nennen nennen nnne nsns nnn arr nn nnne nsns nna 88 Figure 18 NAVI Main Screen sssssssssssssssseseeenne nennen nnn nnnnn nnne nnns nnns arn r nn nnns nnns 88 Figure 19 e Support NAVI s Mini Home Page essssssseeeeennnneennnnnnnnn nennen nnn 90 Figure 20 e Support Login Screen ccccccecceseseseeeceeeeeeeeeeseeeeeeeseaueesseeeeeesesseaeaeeeeeeeeeseaas 92 Figure 21 ISG Central Login Screen ccccccccss
131. nsure the information in that document remains secure iuPoRTANT e o generate a PDF file linked with the Adobe LiveCycle Rights Management ES Server the Adobe LiveCycle Rights Management ES Server must be licensed pre configured by a system administrator and the machine must be connected to the Intranet or Internet e Encrypted PDF and PDF A 1b documents are not compatible with Adobe LiveCycle Rights Management ES Server imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 18 Canon imageRUNNER ADVANCE C5200 Series Service Guide C Document Storage Capabilities The imageRUNNER ADVANCE C5200 Series machines offer two built in storage methods and two external links for storing scanned documents and accessing stored files Omportant e Canon U S A Inc is not responsible for any damages caused to user data that is stored on the hard disk drive of the machine It is the customers responsibility to create and maintain a data backup plan Canon U S A Inc offers several security options to enhance document handling and storage security needs See Security Features and Options on Page 22 e It is strongly recommended to back up the data stored on the hard disk drive 1 Mail Box The Mail Box is a data storage area that provides the ability to store files temporarily for on demand printing or reprint purposes The Mail Box function enables users to store files that are scanned with this machine
132. nty covers the product accessories For detailed limited warranty information please refer to the imageRUNNER ADVANCE C5255 05250 C5240 C5235 Series Limited Warranty located in the Appendix Note No warranty is given on any consumables or consumable parts such as paper toner chemicals or pick up rollers 2 GPR 30 31 Drum Unit Limited Warranty Table 38 GPR 30 31 Drum Unit Limited Warranty 120 000 prints or copies or a combination of Black Drum Unit both or 30 days after delivery to the original purchaser whichever comes first Full Credit 50 000 prints or copies or a combination of both Color Drum Unit or 30 days after delivery to the original purchaser whichever comes first 90 000 prints or copies or a combination of both Black Drum Unit or 120 days after delivery to the original purchaser whichever comes first Prorated Credit 20 000 prints or copies or a combination of both Color Drum Unit or 120 days after delivery to the original purchaser whichever comes first For detailed limited warranty information please refer to the GPR 30 and or the GPR 31 Drum Unit Limited Warranty located in the Appendix 3 Flat Rate Program The Flat Rate Program provides a flat rate credit to Canon USA s full line dealers as compensation for warranty expenses that they may incur Dealers who purchase an imageRUNNER ADVANCE C5200 Series device will receive a Flat Rate Program credit during the month following th
133. nutes 2 5inch 160GB HDD G1 10 minutes Installation time includes the DADF imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 50 Canon imageRUNNER ADVANCE C5200 Series Service Guide Table 21 Estimated Installation Times Continued Estimated Installation Times x Estimated ue Estimated Estimated Description Unpack Time DO Total Time ime 2 5inch 1 TBHDD H1 10 minutes Expansion Bus F2 16 minutes Image Analysis Board B1 9 minutes Multimedia Reader Writer A2 15 minutes iR ADV Charging Connection Kit A1 10 minutes erial Interface Kit K1 9 minutes Copy Control Interface Kit A1 8 minutes IR ADV Security Kit C1 for IEEE 2600 1 Common Criteria idis Bi minules Rete Certification F Recommended System Engineer Requirements A System Engineer SE is recommended to work with Canon s networked devices and should have the following basic job functions oystems integration pre sale and post sale Installation Education of customers and dealership personnel Troubleshooting To perform the above tasks successfully it is crucial that the SE have strong computer and networking skills with a working knowledge in the following areas listed in order of importance e Computer Hardware IBM compatible and Macintosh Computer Networking e Hubs Switches Routers e Cabling e Network Communication Protocols e TCP IP v4 v6 e CP over NetBIOS e Currently Supported Operating Systems from
134. o e 100 Color Ratio Recycle toner container e Replace when the message is displayed a jo As needed clean with lint LL d RM fF a Duplex feed upper roller o Clean with lint free paper Fixing delivery roller imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 69 Canon imageRUNNER ADVANCE C5200 Series Service Guide T The Waste Toner Container The imageRUNNER ADVANCE C5200 Series uses a replaceable waste toner container which collects waste toner during the printing process The Service Technician can empty and clean the waste toner container for reuse The operator or service technician should replace the waste toner container when approximately 20 000 sheets of LTR paper 100 Color Ratio and at 5 toner coverage have been printed When the message indicating that the waste toner container is full is displayed up to an additional 1 000 sheets of LTR paper 100 Color Ratio and at 5 toner coverage can be printed before the waste toner container must be replaced When the waste toner container becomes completely full the imageRUNNER ADVANCE C5200 Series stops The operator or service technician can replace the full waste toner container with an empty waste toner container Only a service technician is authorized to empty and clean a full waste toner container Instructions for emptying and cleaning the waste toner container will be published in a separate service document
135. oller FC6 7083 000 150 000 sheets 0 Separation Roller FC6 6661 000 150 000 sheets 0 12 Part Numbers are subject to change without notice 73 Value is based on LTR sized paper Estimated average values in the field based on data from supplier Data is subject to change depending upon many factors including without limitation monthly copy volume environment type of image printed and customer handling of the equipment imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 65 Canon imageRUNNER ADVANCE C5200 Series Service Guide Table 30 Paper Deck Unit B2 Consumable Parts List Paper Deck Unit B2 Description Part Number Quantity Estimated Life Remarks Actual use in terms of Pickup Roller Front FF5 7829 000 1 500 000 sheets number of prints 250 000 sheets in a HH Pickup Roller Rear FF5 7830 000 1 500 000 sheets environment 30 deg C 8096 RH Feed Roller FF5 7541 000 250 000 sheets S Separation Roller FB2 7777 000 250 000 sheets Pullout Roller FB4 4868 000 250 000 sheets ee 12 Part Numbers are subject to change without notice 73 Value is based on LTR sized paper Estimated average values in the field based on data from supplier Data is subject to change depending upon many factors including without limitation monthly copy volume environment type of image printed and customer handling of the equipment Table 31 Inner Finisher E1 Consumable Parts List D
136. on 2 Page iii Canon imageRUNNER ADVANCE C5200 Series Service Guide E Security Features and Options TM 22 1 Device Authentication and Usage Management 22 2 Network Security o emen nnn nn emen nnn nn ene nc eme eTe eMe 23 3 Data Management and Security e e nemen 24 4 Document Management and Security 28 5 Audit Log eee nnn nn nnn nnn enne nnn nnn nn ncn nnn ene n mne 29 6 iR ADV Security Kit C1 for IEEE 2600 1 Common Criteria Certification 30 IV Software Solutions MMMMMMMMMMMMMMM 31 A Document Management and Binding 31 1 imageRUNNER ADVANCE Desktop 31 2 imageRUNNER ADVANCE Quick Printing Tool 31 3 imageWARE Document Server 31 4 imageWARE Scan Manager DS 31 o eCopy PDF Pro Office
137. or Image Reader Ethernet 1000Base T 100Base TX 10Base T USB 2 0 high speed connectivity Color Network ScanGear and Drum Units 14 Ships standard with 2 x 550 sheet Paper Cassettes UFHII Printing Color Universal Send with PDF High Compression Searchable PDF XPS OOXML Scan to Word and PPT Access Management System HDD Data Erase IP Sec Duplexing Automatic Document Feeder Color Image Reader Ethernet 1000Base T 100Base TX 10Base T USB 2 0 high speed connectivity Color Network ScanGear and Drum Units 15 Ships standard with 2 x 550 sheet Paper Cassettes UFHII Printing Access Management System Printer Cover Ethernet 1000Base T 100Base TX 10Base T USB 2 0 high speed connectivity and Drum Units Please note Printer Cover is shipped separately imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 4 Canon imageRUNNER ADVANCE C5200 Series Service Guide Table 3 Hardware Accessories Hardware Accessories Part Number assette Feeding Unit AD2 6 3654B007AA 4363B001AA Envelope Feeder Attachment D1 3665B001AB it B1 6793A004AA it B2 3655B004AA Staple Finisher J1 Includes the Buffer Pass Unit G1 5587B002AA Booklet Finisher J1 Includes the Buffer Pass Unit G1 5588B002AA External 2 3 Hole Puncher B2 3660B006AA 22 3663B001AA FL Cassette AH1 3664B001AA Inner Finisher E1 5589B001AA 3662B001AB 3661B001AB 8815A001AB 3723B002AA USB Key Board Cherry 1266V426 Unive
138. or data sent from a personal computer via the printer driver The stored files can be printed or reprinted anytime using the desired user settings When combined with the Send Function the file format of the scanned documents can be converted into another file format PDF JPEG and TIFF and sent via e mail or fax or sent to a file server or another mailbox Up to 100 files in the mailbox at a time can be selected to send The files in Mailbox can be edited Files can be incorporated into other files in the mailbox duplicated or have pages deleted The Mailbox privacy allows password protection for each Mailbox or labeling the Mailbox for individual users In addition various editing features are available such as merging separately stored files duplication or deleting pages from a file imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 19 imageRUNNER ADVANCE C5200 Series Service Guide 2 Advanced Box Advanced Box is a storage area in the machine that stores scanned documents and Microsoft Office files that can be used on a computer There are two types of storage in the Advanced Box the Shared Space and the Personal Space Documents can be scanned with this machine stored in the PDF JPEG or TIFF XPS and OOXML file format and can also be printed on this machine at any time with the desired print settings The Advanced Box can be opened to the public as an SMB Server Message Block server or WebD
139. or government agencies and corporate enterprises who need to ensure that the data stored on the hard disk is physically secured when the machine is not in use e The Removable Hard Disk Kit includes a carrying case and a key to enable easy removal and storage e he Removable Hard Disk Kit cannot be used with the optional 2 5 inch 1 TB HDD H1 e Customers with concerns about data security may want to consider having a Removable Hard Disk Kit AC1 available that only contains the machine system software The technician would utilize this HDD during maintenance visits i Removable Hard Disk Drive Kit B1 e he optional Removable Hard Disk Drive Kit available for the ColorPASS GX400 only e Enables the HDD of the ColorPASS to be removed for secure storage while the machine is unattended or not in use e Provides a layer a data security for government agencies and corporate enterprises who need to ensure that the data stored on the HDD is physically secured when the machine is not in use 4 Document Management and Security The imageRUNNER ADVANCE C5200 Series machines offer several document security modes to protect printed and distributed documents a Document Scan Lock amp Tracking This feature can embed Track and Lock Code TL Code as dots or QR Code as 2D matrix codes within copied or printed documents to restrict unauthorized copying sending and faxing of these documents as well as to track the origin of these documents b
140. orm accompanied by a copy of the e Tag warranty claim form the machine s service history log a before sample copy that depicts the problem and an after sample copy that shows that the problem has been resolved After a claim form is authorized parts drums and labor credits are posted on the CNA Web site the following business day imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 80 imageRUNNER ADVANCE C5200 Series Service Guide 6 Online Limited Warranty Credit Inquiry The Online Warranty Credit Inquiry enables your dealership to check download and print the details of your e Tag and Flat Rate Program credits on the CNA Canon Network Access Web site a e Tag Inquiry To view your e Tag warranty claim credits online log on to the ISG Central Web site at http Awww isgcentral cusa canon com and select Canon Network Access CNA as shown below Figure 11 ISG Central ISG Canon KSA CENTRAL Welcome to ISG Central MY PROFILE LOS OUT UPDATES ga NEW MP 100H SOFTWARE FOR CANON MREAL SY STEM FOR MIXED REALITY EXPANDS ITS SUPPORT TO A VARIETY OF SENSORS FOR ENHANCED PERFORMANCE Canon U S A Inc today announced the introduction of the MP 100H a new version of software for the Company s MREAL System for Mixed Reality MR that enhances the functionality by expanding its compatibility to 3 wider selection of position detection sensors k Canon Financial S
141. orporated electric current fluctuation exposure to light or accident b improper use including failure to follow operating or maintenance instructions in or environmental conditions prescribed in Canon s operators manual or other documentation c installation or repair by other than service representatives qualified by Canon who are acting in accordance with Canon s service bulletins or d use of supplies or parts other than those distributed by Canon which damage the Drum Unit or cause abnormally frequent service calls or service problems Nor does this warranty extend to any Drum Unit on which the original identification marks or serial numbers have been defaced removed or altered NEITHER CANON NOR ANY AUTHORIZED SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER LOSS OF REVENUE OR PROFIT FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES LOSS OR CORRUPTION OF DATA STORAGE CHARGES OR OTHER SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE MISUSE OR INABILITY TO USE THE DRUM UNIT REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ANY AUTHORIZED SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ANY AUTHORIZED SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRIC
142. ose e Hot Folders and Virtual Printers e X Hite Eye One e Productivity Package Power Requirement 120V AC 60Hz 15A Approximately 11 6 x 13 2 x 3 7 295 mm x 335 mm x 94 mm gt U ZI cC U TI JJ J D U PostScript 3 PCL5c Optional Items Dimensions H x W x D 78 Facsimile communications may not perform normally via an IP telephone line It is recommended to use a general telephone Public Switched Telephone Network line for facsimile communications 79 Pels stands for picture elements pixels imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 103 Canon imageRUNNER ADVANCE C5200 Series Service Guide Table 57 ColorPASS GX400 Supported Devices CPU Standard 2 GB Interfaces to LAN HDD AN PostScript 3 e Windows 2000 XP Server 2003 Server 2008 Windows Print Drivers Vista Windows 7 Windows 8 e Macintosh OS X 10 5 or later e Graphic Arts Package Premium Edition e SeeQuence Suite Impose and Compose e Removable Hard Disk Drive Kit B1 Optional Items e Hot Folders and Virtual Printers e X Hite Eye One e Integrated Interface and Stand A1 Mouse Monitor Keyboard and Stand Power Requirement 120V AC 60Hz 15A Weight Approximately 43 5 Ib Approximately 19 1 8 x 8 1 2 x 19 1 8 Dimensions H x W x D 486 mm x 216 mm x 486 mm imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 104 Canon imageRUNNER A
143. piration of the 30 day warranty period and continuing for a period of 120 days after delivery to the original purchaser of the Color Drum Unit or use of it to make 50 000 prints or copies or a combination of both whichever comes first Canon shall provide a credit Credit to the original purchaser toward a respective replacement Drum Unit if the Drum Unit fails to operate under normal use and service by reason of any defect in workmanship and materials other than exterior defects such as nicks scratches or dents The Credit shall be a percentage of Canon s then current dealer price for the replacement Drum Unit determined as set forth in the example below Warranty replacement shall not extend the original warranty period of the Drum Unit THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS EXPRESS OR IMPLIED INCLUDING ANY IMPLIED WARRANTIES AND CONDITIONS REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE RELATING TO THE USE OR PERFORMANCE OF THE DRUM UNIT NO OTHER EXPRESS WARRANTY CONDITION OR GUARANTY EXCEPT AS MENTIONED ABOVE GIVEN BY ANY PERSON FIRM OR CORPORATION WITH RESPECT TO THE DRUM UNIT SHALL BIND CANON OR ANY AUTHORIZED SERVICE PROVIDER NO WARRANTY IS GIVEN ON ANY USED DRUM UNIT This warranty shall be void and of no force and effect if the Drum Unit is damaged as a result of a abuse neglect mishandling or alteration of the Drum Unit a Product Accessory or a Product in which the Drum Unit is inc
144. purchased Download Operating Manual lf there are activation or installation problems contact the Technical Support Center and provide the product s serial number and LAN imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 59 Canon imageRUNNER ADVANCE C5200 Series Service Guide N Hard Disk Drive Handling The imageRUNNER ADVANCE C5200 Series machines use a HDD Hard Disk Drive for storing firmware and image data The HDD is easily affected by shock vibration and static charge Therefore its handling requires special care When transporting an HDD which is available as a service part it must be kept in its original package until it is installed in a machine A CAUTION Canon USA or any of its affiliates or dealers are not liable for any damages for loss of data received or stored on the hard disk including loss arising from lost opportunity to use such data even if Canon is informed of the possibility of such damages Therefore it is recommended to not permanently store data on the HDD without having secured copies or printouts of such data Review the terms of the product s Limited Warranty for more details Oimportant If a HDD must be replaced due to a fault all MEAP application files stored on it will be lost requiring all applications and their license files to be reinstalled in addition to replacing the HDD Refer to the imageRUNNER ADVANCE C5255 C5250 C 5240 0 5235 Series S
145. py quality Table 36 Monthly Copy Print Volume Wod ObimumPCV DuyCyle imageRUNNER ADVANCE C5255 Approximately 12 000 60 000 Up to 210 000 imageRUNNER ADVANCE C5250 Approximately 10 000 50 000 Up to 165 000 imageRUNNER ADVANCE C5240 Approximately 8 000 45 000 Up to 120 000 imageRUNNER ADVANCE C5235 Approximately 5 000 30 000 Up to 100 000 Table 37 Monthly Print Copy Volume Definitions ype This is the print copy volume range that the equipment was intended to run on a regular basis to maintain a high level of performance and Optimum PCV print copy quality Running the equipment within this range ensures that no undue stress is placed on components and it allows time for the proper servicing and maintenance of the equipment On occasion the machine can produce up to the above prints copies However sustained use of the machine at this level will significantly Duty Cycle impact the long term performance and durability of the machine You should expect an increase in the number of service calls and down time during periods of maximum production use imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 73 Canon imageRUNNER ADVANCE C5200 Series Service Guide B Limited Warranty Support 1 End User Limited Warranty Conditions Ninety 90 days after delivery to the original purchaser or 30 000 prints copies or a combination of both whichever comes first This limited warra
146. rds for up to 1 000 departments can be registered Use Department ID Management to keep track of the copy scan and print totals for each department SSO H A user authentication system that enables the functions of the machine and MEAP applications to be used by a user after being authenticated once SSO H has two compatible user authentication systems Domain Authentication and Local Device Authentication Domain Authentication is linked to a domain controller in a Windows Active Directory environment on a network Local Device Authentication uses a database inside the machine to authenticate users Administrators can use one of these two systems or both at the same time Card Reader Solutions The imageRUNNER ADVANCE system supports card authentication solutions These solutions can be combined with Department ID management and the SSO H login service imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Hevision 2 Page 22 Canon imageRUNNER ADVANCE C5200 Series Service Guide d Access Management System The Access Management System AMS is preinstalled on the imageRUNNER ADVANCE C5200 Series devices The AMS is administrator controlled and can restrict access to the device There are two levels e Device level login The administrator can assign device feature access to end users in conjunction with the SSO H login service and the user role assigned by the administrator five 5 user roles are available
147. re available from the CDS website http Awww canon com fau downloads However the value of using the CDS is realized when updating multiple imageRUNNER ADVANCE devices You can save up to 40 minutes per machine for firmware downloading and installation There are three methods which helps you to deliver firmware updates to imageRUNNER ADVANCE devices Table 22 CDS Firmware Delivery Methods Fully unattended Scheduled updates after initial Q Update Automatic Automatic RESUME one time setup at device geret less than 5 minutes Update Eliminate Q remotely 13 hours to Mrs Onetimeds technician visits through 7 days in UGW advance scheduled Reduce duration Manual CDS of technician visit Fully unattended Automatic E update after configuring less Update Up to 7 days at device in advance io minutes One time on Dua diu Manual dad automatic eds installation imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 54 imageRUNNER ADVANCE C5200 Series Service Guide Method A This method ensures that the device will always have the latest version of firmware installed After a one time setup by the service technician the imageRUNNER ADVANCE will automatically download and install new firmware as it becomes available No further visits are necessary for firmware updates Method B This method enables the dealership to schedule a firmware download to the imageRUNNER A
148. rsal Keyboard Stand A1 2212V477 Card Reader Assembly for Universal Keyboard Stand 2212V478 8203A002AA Copy Card Reader F1 4784B001AA Copy Card Reader Attachment Kit B3 3684B003AA Canon Card Set A1 1 30 4781B001AA Canon Card Set A2 31 100 4781B002AA Canon Card Set A3 101 200 4781B003AA Canon Card Set A4 201 300 4781B004AA Canon Card Set A5 301 500 4781B005AA Canon Card Set A6 501 1000 4781B006AA Braille Label Kit F 1 7518A004AA 1095B001AA 1727B838 Copy Control Interface Kit A1 3726B001AA 12 Part numbers are subject to change without notice SY o 5 Li lt D O E D D o 5 ie E F o O 3 3 D 5 F A r UJ UU D O D J D O A C UU NO p O A T V D D gt O oh Inner Finisher Additional Tray A1 Inner 2 way Tray F1 Copy Tray J1 Utility Tray A2 A D lt CoD Oo 5 2 gt No gt U TI gt Q 10 D 5 o E e 2 a T z O lt D D 2 O D CD F D o D T UJ L 16 The Cassette Feeding Unit AD2 and Cabinet Type B1 cannot be installed at the same time 17 Canonly be installed in Paper Drawer 2 18 If the Inner Finisher E1 is installed Copy Tray J1 is required for tab output 19 Cassette Feeding Unit AD2 is required to install the Paper Deck Unit B2 20 The Staple Finisher J1 Booklet Finisher J1 Inner Finisher E1 and Inner 2 Way Tray F1 cannot be installed at
149. rusted Platform Module Customer Accessible HDD Initialization Function Initialize All Data Settings Optional Document Scan Lock Kit Available in a future release Optional Security Kits HDD Data Erase Kit and HDD Encryption amp Mirroring Kit Optional Removable Hard Disk Kit A CAUTION Canon U S A Inc is not liable for any damages resulting from the loss or corruption of data See DISCLAIMER on p ii for further details imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 24 Canon imageRUNNER ADVANCE C5200 Series Service Guide a TPM Trusted Platform Module TPM is a standard security chip tamper resistant hardware installed in the imageRUNNER ADVANCE C5200 Series machines The TPM provides a facility for the secure generation of cryptographic keys encrypts information stored on the internal HDD and decrypts information read from the internal HDD The public keys to encrypt confidential information are securely controlled by the TPM chip and they can only be decrypted if the TPM releases the associated decryption key If the HDD is removed from the machine it will be difficult to retrieve data off that HDD since the encryption key for that data is stored in a separate location within the TPM A CAUTION Once the TPM setting is activated if the end user fails to back up the TPM key or if the end user loses the TPM key it may result in permanent unrecoverable data loss for wh
150. s imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 38 Canon imageRUNNER ADVANCE C5200 Series Service Guide V Dealer Sales Service Authorization To obtain and maintain authorization to sell or service an imageRUNNER device every Authorized Resellers location must have at least one employee who has successfully completed the appropriate imageRUNNER device training program and who has been certified as described in Educational Training imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 39 Canon imageRUNNER ADVANCE C5200 Series Service Guide Educational Training A Training Program Overview The learning path for the new imageRUNNER ADVANCE products has been designed to build the knowledge and skills of your support professionals in way that will impact your customers in the most positive manner both in the support of the product and the solutions you offer The learning path for service technicians without a certification for the imageRUNNER ADVANCE C5200 C5000 Series product see Figure 1 below start with a comprehensive blended imageRUNNER ADVANCE Systems program to build the foundation of the user interfaces and the expanded product functionality then concludes with a blended program focused on the hardware knowledge and skills needed for your technicians service technicians with a certification on the imageRUNNER ADVANCE C5000 Series would need to fol
151. s The optional software applications are designed to enhance the end user experience and interaction with imageRUNNER ADVANCE machines A Document Management and Binding 1 imageRUNNER ADVANCE Desktop A client based device dashboard application to operate document publishing management and printing from an end user s PC In addition this desktop application can be used with Canon s new imageWARE Document Server application in cases where customers want to share documents that are managed across workgroups or departments 2 imageRUNNER ADVANCE Quick Printing Tool The imageRUNNER ADVANCE Quick Printing Tool can operate without the need to launch imageRUNNER ADVANCE Desktop to enable the end user to print fax convert documents to PDF files or open documents in Desktop Binder via a drag and drop action The Quick Printing Tool also enables the end user to monitor the status of inbound and outbound print and fax jobs Print templates can automatically be applied to a job through the print function of the Quick Printing Tool or documents can be previewed before printing via the Desktop Binder option 3 imageWARE Document Server imageWARE Document Server is an office document sharing server application it connects multiple imageRUNNER ADVANCE Desktop utilities for end users to collaborate and share information over the network imageWARE Document Server features document management capabilities such as check in check out versio
152. s List m Part E Pressure Roller FC8 4906 000 300 000 pages Replace the Roller D Pressure and Fixing me freroo 1 OOOO AGES mB cleaningblade Fme7246000 1 150 000pags Dustproof Glass Cleaning Pad FL2 9476 000 1 150 000 pages o Primary transfer roler YIMIGIBK Fcoozsroo 4 500 000pags Secondary iranster inner roer FC84402000 1 00 000pages replacement with Transfer separation guide unit FM3 8893 000 500 000 pages Serial Transfer Outer oiler Developing Assembly y FMssston 1 s0000 pags Developing Assembiy M FMAsaseo 1 sooooopags Developing Assembly Bk FM saseoo 1 s00 000pages Cassette feeding oler FCezo8s000 2 150 000sheets Cassette separation roler FCesB rooo 2 i5000shets Mutpurpose Tray Feed roler FBreseroo 1 120000sheets Mutpurpose Tray separation roler FCs 6661 000 1 120000sheets Tonr e FCeSBiT000 1 i0090pages e 100 Color Ratio Waste Toner Container FM4 8400 000 1 ago00pages ee TS DUE e Service Technician may empty 12 Part Numbers are subject to change without notice 73 Value is based on LTR sized paper Estimated average values in the field based on data from supplier Data is subject to change depending upon many factors including without limitation monthly copy volume environment type of image printed and customer ha
153. s available in the Management Mode to which the system administrator must authenticate Performing this function erases all user information on the hard disk drive of the machine e g contact information Advance Box and Mail Box data network settings and image data The initialize All Data Settings feature is enhanced to support up to nine 9 times data erase This process may take more than 30 minutes to complete O important The Initialize All Data Settings function performs the following procedure deletes the FAT File Allocation Table and overwrites the target HDD data area with 0 zeros one time imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 26 imageRUNNER ADVANCE C5200 Series Service Guide HDD Data Encryption amp Mirroring Kit C1 Includes both encryption and mirroring capabilities Encrypts all image data and device settings before storing them on the HDD Including documents stored in Mail Boxes The mirroring function backs up the data on the hard disk drive to the optional HDD The engine HDD and the HDD used for mirroring must be of the same storage capacity The HDD Data Encryption amp Mirroring Kit C1 is equipped with the Canon MFP Security Chip 1 50 which has acquired Common Criteria Certification of Evaluation Level 3 EAL3 Requires the optional 2 5 inch 160 GB HDD G1 or 2 5 inch 1 TB HDD H1 for the mirroring capability A CAUTION If the HDD Data Encryption
154. s that are not trusted imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 23 Canon imageRUNNER ADVANCE C5200 Series Service Guide c Wireless Security The imageRUNNER ADVANCE Series supports IEEE 802 1X which is an IEEE standard for port based Network Access Control primarily designed to enhance the security of wireless local area networks WLANs An access point known as the authenticator requests the identity of users who request access to the access point and forwards the identity information to the authentication server which authenticates users and returns an accept or deny message back to the access point The access point then accepts or denies access IPv6 The imageRUNNER ADVANCE Series supports Internet Protocol Version 6 IPv6 which is a network layer protocol designated as the successor to IPv4 for general use on the Internet Support for IPv6 adds extended business value to the imageRUNNER ADVANCE Series Data Management and Security The imageRUNNER ADVANCE C5200 Series machines offer several ways to protect and secure data It is strongly recommended that a back up and security system is in place along with an antivirus protection system to make sure that no data on the hard disk drives are lost stolen or compromised There are several security methods available from Canon U S A Inc that appropriately addresses a customer s needs for securing data imageRUNNER ADVANCE T
155. t for the end user e The Canon USA TSC is the central contact escalation for the reporting of all known outstanding hardware and software issues to Canon USA s engineering and software development groups e he Canon USA TSC is available to all Authorized Dealers Systems Engineers and Technicians who have successfully completed the training program e he TSC provides technical information regarding all Canon associated hardware and software products e The TSC deploys as required through proper escalation procedures all on site Canon USA Digital Solutions Specialists and Systems Engineers imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 86 imageRUNNER ADVANCE C5200 Series Service Guide Canon Table 40 Canon USA Support Escalation Flow Chart Canon imageRUNNER ADVANCE C5200 Series End User End User Contacts Servicing Dealer Servicing Dealer Contacts Canon USA TSC Status Modify Update Case Canon USA Technical Support Center 1 800 528 2830 Resolution Canon USA Digital Solutions Specialist amp Systems Engineers Canon USA Engineering imageRUNNER ADVANCE C5200 Series Service Guide Hevision 2 September 2013 Page 87 imageRUNNER ADVANCE C5200 Series Service Guide 2 NAVI NAVI is a computer based application that is designed to function as both an information resource and diagnostic tool for Canon dealership te
156. t warranty of any kind by Canon including any implied warranty regarding merchantability or fitness for a particular purpose and all such warranties are disclaimed The sole warranty if any with respect to such non Canon brand items is given by the supplier or producer thereof For further information on software see below This warranty shall be void and of no force and effect if the Product is damaged as a result of a abuse neglect mishandling alteration electric current fluctuation or accident b improper use including failure to follow operating or maintenance instructions or environmental conditions prescribed in Canon s operator s manual or other documentation c installation or repair by other than authorized service representatives qualified by Canon who are acting in accordance with Canon s service bulletins d use of supplies or parts other than those distributed by Canon which damage the Product or cause abnormally frequent service calls or service problems or e use of the Product with non compatible computers peripheral equipment or software including the use of the Product in any system configuration not recommended in any manual distributed with the Product Nor does this warranty extend to any Product on which the original identification marks or serial numbers have been defaced removed or altered ANY SOFTWARE THAT IS DISTRIBUTED WITH THE PRODUCT AND HAS AN ASSOCIATED END USER AGREEMENT IS LICENSED WARRANTED AND PRO
157. technical publications is available through our e Support Center Web site for all technicians Refer to the Technical Support section on the e Support Web site for entitlement details D Learning Path for Service Technicians not certified on the imageRUNNER ADVANCE 5000 Series 1 Online Courses Technician Training The online Systems and Hardware modules are available on e Support You can view the course overview of each course for more detailed information pertaining to the content of each course You can also view the estimated time for completion of each module on the course content page Each of the courses below are designed to teach theory which will be reinforced during the hands on activities in the classroom and will provide your Technicians and Systems Engineers with the complete knowledge required for the installation configure and support of the imageRUNNER ADVANCE C5200 Series Table 8 Online Modules imageRUNNER ADVANCE Systems 07IRTASO2E imageRUNNER ADVANCE C5000 and C5200 Series Servicing and Maintenance T8IRTACSOTE Yes imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 41 imageRUNNER ADVANCE C5200 Series Service Guide 2 Classroom Technician Training Building on the eLearning modules there is a 3 day Systems and a 2 day C5200 hardware classroom program The Classroom courses will blend information taught online with the hands on and practical application in the
158. ter Web site at http www support cusa canon com Select from the Repairable Parts List as shown below for the most current list imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 77 Canon imageRUNNER ADVANCE C5200 Series Service Guide Figure 8 e Support Authorized Parts Repair Facilities Canon support center ENGINEERING SERVICES amp SOLUTIONS DIVISION Info Center Flat Rate Program e Tag Part Repair Facilities Refurbished Subassembly Program ASCR Product Advisories Part Repair Facilities Authorized Parts Repair Facilities APRF s Repairable Parts List For over 20 yrs the APRF s have been repairing printed circuit boards for Canon All parts repaired by the APRF s are updated to the latest version Each part Is live tested in equipment prior to it being shipped out and is covered by the APRF s workmanship for 1 year Parts should be properly packaged to prevent damage in shipping For additional B Facsimile 12 11 09 PDF 21KB details about the APRF s visit their web site by clicking on the links below B Scanner Series 06 22 12 PDF 29K8 WB Accessories 06 22 12 PDF 55KB B Copiers 07 31 12 FDF 67KB B Available Search Feature For Repair Lists 07 25 06 PDF 103KB Contacts r s 3 Hytec Dealer Services Nation Wide Repair Service 3500 Vineland Rd Suite 121 16151 Foster Street Orlando FL 32811 Overland Park KS 66085 Customer Service
159. the same time 21 Requires the Staple Finisher J1 or Booklet Finisher J1 22 Optional replacement 12 x 18 cassette for Paper Drawers 2 3 and 4 23 Optional replacement LGL Legal cassette for Paper Drawer 1 24 Cannot be installed with Staple Finisher J1 or Booklet Finisher J1 25 When installing USB Keyboard it is recommended to install the Utility Tray A2 or Universal Keyboard Stand A1 26 Requires the Copy Card Reader Attachment Kit B3 27 Cannot be installed if Copy Card Reader F1 is installed imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 5 Canon imageRUNNER ADVANCE C5200 Series Service Guide 28 29 30 31 32 33 34 35 36 37 38 39 40 41 Table 4 System Accessories System Accessories Box Part Number Super G3 FAX Board AE2 3675B012AA Super G3 2 Line Fax Board AE1 3676B002AA Super G3 3 4 Line Fax Board AE1 3677B002AA Remote Fax Kit A1 3679B002AA PCL Printer Kit AR1 5592B002AA PCL International Font Set A1 4821B001AA PS Printer Kit AR1 6 5593B002AA Direct Printer Kit for PDF XPS H1 6 3674B002AA Barcode Printing Kit D1 3999B001AA 3405B015AA 3406B002AA 1326B010AA 4001B002AA 3718B002AA 3715B001AA 5596B001BA 5597B001AA 3681B003AA 3682B004AB 1337B006AB 1082B006AA 3840B007AA 2738B006AA 5594B001AA eLAN Number 3679B005AA 5592BO05AA 4821B003AA 5593B005AA 3674B004AA 3999B004AA 3405B016AA 3406B006AA 1326B013AA 4
160. ty 20 Ib bond 80 g m e Standard 160 GB hard disk drive HDD that is expandable to a 1 TB HDD and 2 GB of RAM Random Access Memory expandable to 2 5 GB e A maximum paper size of 12 x 18 is supported The standard paper sources two paper cassettes and one multi purpose tray can hold a maximum of 1 200 sheets of paper Adding the optional Cassette Feeding Unit AD2 and Paper Deck Unit B2 the device can hold a maximum of 5 000 sheets e Standard USB memory support Two USB ports one is on the right side of the control panel and another on the back right of the main unit are available for scanning to or printing from USB memory media SD memory cards SDHC memory cards CF Compact Flash cards Microdrives Memory Stick Memory Stick PRO and other types of memory media can be used if the optional Multimedia Reader Writer is installed e Advanced RAPID Fusing Technology for quick warm up times and first Copy output times e Compact E Drum increases halftone density for print quality consistency e otandard Color Send and UFR II printing e All imageRUNNER ADVANCE C5200 Series machines are ENERGY STAR qualified e The ability to activate optional software products via the LMS License Management System Refer to the LMS section herein for further details 1 If any options are installed the device may no longer be ENERGY STAR qualified imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 1 C
161. uorine poly wthyl e Polytetra fluorine ethylene noel VONE imageRUNNER ADVANCE C5200 Series Service Guide September 2013 Revision 2 Page 62 Canon imageRUNNER ADVANCE C5200 Series Service Guide P Consumables Consumables are all products and materials that are consumed with regular use and cannot be reused Such consumables include but are not limited to paper chemicals and toner A number of factors are considered to determine the approximate yield expectancy of a consumable item including paper size and the amount of coverage per page Notes e All consumables shown in the table below are estimates for reference purposes only and are subject to change without notice e These models contain logic a default setting to help the dealer control costs by only allowing a toner bottle to be replaced by the end user customer when approximately 5 of its content remains However this can be disabled in Service Mode thereby allowing replacement of a bottle at any time by the end user customer Please see the Service Manual for details Table 25 Main Unit Consumables List Description Part Number Quantity Estimated Life Remarks For imageRUNNER For imageRUNNER A CAUTION e f your clothing or skin has come into contact with toner wipe the toner off with a tissue then wash the remaining toner off with water e Do not use warm water Warm water will cause the toner to jell and fuse permanently
162. versal Gateway database The optional Remote Diagnostic System RDS Plug in to the imageWARE Enterprise Management Console retrieves meter readings select service alerts and supplies usage data from up to 1 000 Canon printers Canon multifunction devices and third party devices utilizing the standard printer Management Information Base MIB The RDS Plug in transmits the collected data directly to the UGW database In addition the plug in can register devices to the UGW database The dealership can retrieve the meter reading and service alert data via a Web portal or using an optional integration applications to communicate the data to your dealership s back end device management system imageWARE Remote provides the following labor cost reduction benefits e Retrieve meter readings for billing which reduces the need for an on site meter read or a phone call to the customer to read the meters e Anticipate part requirements by monitoring the imageRUNNER ADVANCE meter readings Monitoring the page counter and service part counter data the service technician can anticipate when a part requires replacement and have the part available during the next scheduled service visit e Investigate machine issues before visiting the customer site by monitoring service alerts The notification settings can be adjusted by your dealership within the Web Portal or the integration application e This enables the service technician to visit the custo

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