Home

FaxSkape Server Manual

Contents

1. a WW This is a variable parameter command where at least one parameter is required but more than one parameters can be specified The files must be present in the same work folder where the TextParser API file exists No full or relative paths allowed Command specify custom coverpage field Any unknown commands will be treated as custom coverpage fields For example the following command will set the prot coverpage field as 1234 SSprot 1234 See Custom coverpage fields for more information Remarks This command can be used in fax sending emails 2010 GoldBolt Software HP Digital Sender support 96 FaxSkape Server Manual 12 12 1 12 2 HP Digital Sender support Overview The HP Digital Sender is a network connected paper scanner device that can connect to a fax server to send scanned paper images as faxes All that is needed is the dedicated folder that is set up on installing the HP Digital Sender software that will be used to negotiate information from the HP Digital Sender to the FaxSkape Fax Server Normally the work folder is called HPFSCAN by the HP Digital Sender software The HP Digital Sender support can only be used for Faxing and only for sending To enable the HP Digital Sender support you have to go to the HP Digital Sender configuration category and tick the Enable HP Digital Sender support check box as shown below HP Digital Sender Setup options for HP Digital Sender support
2. po l Limit maximum receiving speed A Disable Error Correction Mode ECM E Force low resolution 200x100 DPI Fax modem receiving options 9 Set up Advanced options which include the COM port speed to use and the fax class to use The fax class is normally auto detected but you may which to change this if you know which fax classes the modem supports 2010 GoldBolt Software Fax devices 25 La Change properties to configure the behaviour of the device General Sending Receiving Advanced COM port speed 38400 Fax Class Fax class 1 1 0 Fax modem advanced options 10 Press the OK button to apply the settings Repeat from step 5 to 10 for each fax modem you wish to add The fax modem list is prioritized which means that you can configure the priority on which fax modem a fax is sent first by moving the fax modems up and down at your own discretion O Modem sending priority can also be set by specifying explicit line mapping O All changes done to the modem list while the FaxSkape Fax Server service is started will be changed at run time There is no need to restart the FaxSkape Fax Server service If a fax is being sent or received by a device that has been just removed or disabled the fax session will continue and the change will be effected on end of transmission 3 3 Installing Diva Server adapter Installing a Diva Server adapter in FaxSkape F
3. lt enter license key here gt _ Validate Users 25 Evaluation Full version Licensing options Information about the license key will be shown in the box below the license key entry box This will show you the amount of users and the evaluation mode you are currently in 4 4 Upgrading Upgrading to a newer build of the FaxSkape Fax Server consists of going through the installation process of the new build by running the setup executable file of the new build and installing over the previous build Mm Y Configuration data is kept unless otherwise stated in the readme file of the installation setup file 2010 GoldBolt Software Configuring the fax server s FaxSkape Server Manual 5 2 Configuring the fax server The importance of users In FaxSkape Fax Server every operation depends on users Users are the central hub of the system and thus without users the server cannot work The first thing that the FaxSkape Fax Server will ask you is to add at least a new user Users are needed for the SMTP server the POP3 server the HTTP server the fax system the SMS system the notifications and virtually all sub systems of the FaxSkape Fax Server a m User Properties a A Set up the user properties that will be used as coverpage information P Email address administrator goldbolt com Full name Mr Admin Billing code Fax number MADM001 Mobile number Pager number Password
4. Fax Inbound Routing Configure users to receive unrouted or all inbound faxes Receive unrouted Receive all x Set up users to receive unrouted inbound faxes At least one user must be added A Add Full name Email address A John Smith jsmith goldbolt com Fax inbound routing user list If you want one or more users to receive a copy of all the faxes received this can be done by adding users in the receive all list 6 3 Rules based routing The FaxSkape Fax Server routing has a very powerful state of the art routing engine based on rules It is easy to understand and set up once you get to understand it The system needs a set or rules Each rule is based on one or more conditions exceptions and one or more users to route the fax to when the rule is satisfied Fax Inbound Routing Rules Configure routing rules to route inbound faxes to specific users R New routing rule X Delete routing rule 5 48 New copy B7 Edit routing rule Rule name Rule summary B Junk faxes f Transmitting Station Identifier TSID is empty then ignore and delete B Line one print ff Line ID is equal to FAX006 then print on Landing Printer LN Simone nine to six Y Called Party Number DTMF DID MSN ends with 0012 and Receives f Robert sito three Y Called Party Number DTMF DID MSN ends with 0012 and Receiver Fax routing rules list To create a rule click on the New routing rule toolba
5. To command is the default command and if the command name To is not specified it is still treated as a To command Command specify priority Priority This is a fax only command The Priority command is used to specify the priority if the fax job This command should only be issued once In the case of multiple entries the last command will take effect The command syntax is as follows sspriority lt priority gt Parameters lt priority gt specifies the priority Valid values are High Normal Low Discount required Examples Lority High Lority Discount Remarks This command can be used in fax or SMS message sending emails Command specify subject Subject The Subject command is used to specify the job subject This command should only be issued once In the case of multiple entries the last command will take effect The command syntax is as follows Sssubject lt subject gt Parameters lt subject gt specifies the subject text required Examples subject Test fax to 123456789 Ssubject This is the fax subject Remarks This command can be used in fax or SMS message sending emails Command specify sender Sender The Sender command is used to specify the sender of the job This command should only be issued once In the case of multiple entries the last command will take effect The command syntax is as follows sender lt email address gt 201
6. either immediately or in the future Microsoft strongly recommends that you stop this installation now and contact the hardware vendor for software that has passed Windows Logo testing Continue Anyway STOP Installation Printer driver install confirmation After installation the final dialog is shown to confirm the success of the installation You can choose to 2010 GoldBolt Software a FaxSkape Server Manual start the configuration now Completing the GoldBolt FaxSkape Fax Server Setup Wizard Setup has finished installing GoldBolt FaxSkape Fax Server on your computer The application may be launched by selecting the installed icons Click Finish to exit Setup Launch FaxSkape Fax Server Configuration Finish dialog Click Finish to end the installation and if you have chosen the option the FaxSkape Fax Server configuration will start for you to configure 2010 GoldBolt Software Installation 45 4 3 Entering license key after install After installation you need to enter your license key into the configuration unless you are running in trial mode In the FaxSkape Fax Server configuration go to the Licensing category and enter the license key Once ready click on Validate to validate your license key If you wish to go back to evaluation mode if still in trial period you can remove the license key and press Validate Licensing A Setup the fax server license License key
7. EAEAN KANDA TANA REANA TEERAA 55 8 Setting up notifications sss eee sese ess eee sees esse ees sees seene ennenen neee 56 9 Priority and Discount eaz yeh eE Sd Raat ESS cnn nr ercer rn renacer 58 Part 6 Inbound routing 60 2010 GoldBolt Software FaxSkape Server Manual O A secchdeads cacdee etetecoateteccaageedeceadsiaeces seetscantssticee AAT 60 2 Standard routing ceceecececccsececctcseetecceseecetcenceteccaseetteteevencccuowedeiconesueccasesutelecreteccaceedeicoaestens 61 3 Rules based routing 2ccccsos ccc zacy rer satecctcseerea anne aa td yva EA A E avani rares y 61 4 SMS ROUGHING enirere ni ade a 65 Part 7 Coverpages 68 O O hen eheeeeeee 68 2 Default cove rpage cui an canina ad 68 3 Designing coverpageS sss sesssssess seve sees vese sere sees sees enesenn ennenen nenen nenen eee 69 4 Supported coverpage fields cesses sese ss sese ss vese ee ese sees 70 5 Custom coverpage fields sss sese ss sese es sese ee rese ee enesenn neee nenen rra 71 Part8 Monitoring 74 IO A TA 74 2 Connecting to monitor from clients esse ss sess eee sees sees ess eee sees essere een ennenen neee 74 Part 9 Print And Fax 78 1 Introduction hi 78 A A E T T 78 3 Sending a Fax ici ion EAA EATE AREAS 80 Part 10 Advanced Use 84 T Archiving ii A A 84 2 RODOS O 85 3 LOGOO a E 85 4 POP3 Downloade he iii coi 86 Part 11 Using the TextParser API 90 eT 90 AA H 90 A A A A a Egi 91 4 Command reference cesses sessss sese ss sese es vese ee rese ee
8. Software Fax devices 33 ER Which users can send from this line Al users Only users matching domain name wildcard Only users matching billing code wildcard ACC Only specified users All except specified users A Add x Remove Full name Email address amp Clinton Rumbler crumbler goldbolt com A Joe Black joeblack goldbolt com amp John Smith smith Egoldbokt com A Shane Logan slogan goldbolt com a senm Sie eae 6 User Line Mapping options In this case the options are set up that only the users in the list can send from the fax device currently being configured amp If you set up all lines to have line mappings and in doing so some users result that they cannot send faxes then faxes for those particular users will be stuck in queue 2010 GoldBolt Software Installation FaxSkape Server Manual 4 2 Installation System requirements The following system requirements are guidelines on which system the FaxSkape Fax Server will run Performance is also dependent on the number if applications running on the machine The system was tested on high spec machines as well as low spec machines to get an idea on performance Mm WW Due to the nature of the intensive image processing done by the fax sub system the more RAM and CPU power you have the better the performance of the FaxSkape Fax Server will be OS Windows XP 32 bit with Service Pack 2 Windows XP 64
9. TextParser API configuration category and tick the Enable TextParser check box as shown below ui TextParser API for Fax Set up options forthe TextParser API Y Enable TextParser Text Parser work folder textparser_fax Default user used when sending test goldbolt com la Sending fax jobs are assigned to the default user or the user specified in the TextParser file The faxes can then be monitored by the specifed user TextParser API options Both the work folder and default user settings must be correctly set for the TextParser API to work correctly For the work folder relative paths are allowed where the root will be the installation folder The default user is used to assign new fax jobs sent with the TextParser API to the user This gives the advantage that the faxes can be monitored normally using the fax monitor and logging in using the default user The user can be overridden by a TextParser API command so the default user is a fail safe if no user is specified a WW Text Parser commands can also be used in the email body of faxes or SMS messages for sending Sending To send a fax using the TextParser API you have to create a new text file in the work folder which will contain special commands and the message body An example file is as follows to 12345678 subject Test fax to 12345678 This is the message body When the fax server encounters this text file it parses the commands and leaves only the m
10. The modem initialization string if left empty will be set to AT amp F which is a standard initialization string that any modem should handle Should your modem need a different initialization string you may put it here amp If your modem supports detecting Caller ID you can set the initialization string to AT amp F VCID 1 or AT amp F CID 1 depending which command your modem supports Please consult your modem manual if this is supported Line mapping lets you set up which users can send using this modem 2010 GoldBolt Software 22 FaxSkape Server Manual COM10 properties Seem La Change properties to configure the behaviour of the device General Sending Receiving Advanced Device Port COM10 X Line identifier FAX006 Device name Analog modem 2 Modem initialization string AT amp F VCID 1 fay Set up user line mappin Fax modem general options 7 Set up the sending options You may select not to send faxes via this fax modem and so you can disable the Send faxes from this device check box option In the case that you want to send faxes from this device it is recommended to set the Transmitting Station Identifier TSID to the phone number of the line that you will be connecting your modem to The TSID is used to identify the sending fax machine in this case a fax modem to the receiving fax machine In some areas a non standard dial tone is used or the fax modem does not d
11. bit with Service Pack 2 Windows 2003 32 bit Windows 2003 64 bit Windows 2008 32 bit Windows 2008 64 bit Windows Vista 32 bit Windows Vista 64 bit or Windows 7 NET Microsoft NET Framework 3 5 CPU 2Ghz CPU Dual core recommended RAM 1GB 2GB recommended HD 5GB of free space VGA 800x600 32bpp Windows compatible video card LAN 100Mbps Network card MS Fax support Windows XP sp2 Windows 2003 Step by step installation To install the FaxSkape Fax Server locate the installation setup executable file normally named faxskapefaxserver_setup exe and double click on it You will be presented with the following dialog to choose your preferred language Select Setup Language Ex Y Select the language to use during the installation E Canoe Choose your language After choosing the language you will be prompted to install NET 2 0 if you do not have it installed in which case the installation will install it automatically The following welcome dialog is shown after the language dialog or after the NET framework is installed 2010 GoldBolt Software Installation Welcome to the GoldBolt FaxSkape Fax Server Setup Wizard This will install GoldBolt FaxSkape Fax Server 5 0 8286 962 on your computer It is recommended that you close all other applications before continuing Click Next to continue or Cancel to exit Setup Welcome dialog Click Next to continue Now you will be prompt
12. computer Click Install to continue with the installation or click Back if you want to review or change any settings Destination location C Program Files GoldBolt F axSkapeS erver Start Menu folder GoldBolt FaxSkape Fax Server Additional tasks Additional icons Create a desktop icon Summary dialog before file copy The progress dialog will be shown next while the files are being installed At this point you have to wait for the files to be copied for the next dialog to be shown or you can also click on the Cancel button to stop the installation now 2010 GoldBolt Software Installation 43 Installing Please wait while Setup installs GoldBolt FaxSkape Fax Server on pour computer Extracting files C Program Files GoldB olt FaxSkapeServer Client_setup_server exe Installing files While the files are being copied you will be presented with this dialog to allow the installation of the FaxSkape Fax Server Printer Driver which is used by the fax server for image processing and conversion Click Continue Anyway to install the printer driver ardware Installation A The software you are installing for this hardware Printers has not passed Windows Logo testing to verify its compatibility with this version of Windows Tell me why this testing is important Continuing your installation of this software may impair or destabilize the correct operation of your system
13. for POP3 server and monitor f no password is set this user will not have access to either a POP3 mailbox or the monitor General user properties When adding users these can be assigned some rights When giving a password to a user he will be able to connect to the built in POP3 server and the built in HTTP server hosted fax monitor unless the option to allow empty passwords has been set in which case empty passwords are allowed In addition to this a right to access all faxes of all users can be granted to a user to manage all the outgoing faxes from all users Recipients Recipients in FaxSkape is a database of users that is used as destination users Coverpage recipient information can be extracted from the recipients database Every recipient has an ID number to be used as reference When sending a fax the destination fax number is looked up in the recipients database and the recipient information is associated with the fax job 2010 GoldBolt Software Configuring the fax server You can also send a fax directly to a recipient using the recipient ID number This can be done when specifying the fax email address but instead of specifying the fax number you specify the recipient ID number as follows RID23 faxskape com When FaxSkape finds this type of email address it will try to find the recipient with ID number 23 and will use the fax number associated with the recipient to send the fax 5 3 Importing
14. not set a coverpage at all This is useful when your company does not need a coverpage or has its own coverpage already in the fax to send 2010 GoldBolt Software Coverpages e E Coverpage Properties Ex ER Generic Coverpage file L Import generic htm Edt 4 Do not send coverpage if message body is empty Assign users with this coverpage from the list below Assigned users will always use this coverpage when sending A Add Full name Email address OK Cancel Editing coverpage options amp A coverpage will not be sent if there is no message text in the email sent to the fax server This is an option and is configurable per coverpage 7 3 Designing coverpages In FaxSkape Fax Server coverpages are in HTML format Only images and CSS style sheets are supported as externally linked files by the HTML coverpage Use a normal HTML editor to create the coverpages Microsoft Word is not recommended to create coverpages with as it creates multiple external files which bloat the file which makes it problematic Good HTML editing applications include Microsoft Frontpage Macromedia Dreamweaver and if you are handy with HTML any good text editor will do The HTML template is used as a coverpage but since this is a template it must contain replacement fields These are formatted in between curly braces and include fields for the sender information the recipient information and fax transmission in
15. not yet enabled click on the Enable usage of fax modem provider check box to enable the fax modem provider 2010 GoldBolt Software Fax devices 21 4 At this point the easiest way to install your modems is to click on the toolbar button named Detect fax modems and all installed and powered on fax modems will be added to the list If the configuration seems to hang while detecting this is normal just wait for it to finish A number of COM ports are detected starting from COM1 to COM32 which is a large number of ports and can take a while to detect amp If you are using the SMS feature of FaxSkape Fax Server make sure that after fax modem detection you remove any GSM modems detected as fax modems since GSM modems can also be fax modems but which send through the GSM network 5 If you do not wish to detect your modems and know exactly on which COM ports your fax modems are installed you may go ahead and install these one by one using the Add fax modem toolbar button where you will be presented by the fax modem properties dialog 6 Configure the general options Select the COM port where the modem is connected to and assign a line identifier If you leave this empty one will be assigned for you when you press the OK button The line identifier can be used for inbound routing so you may wantto set it up to your needs Fill in the device name so that you can identify the device This field can also be used for inbound routing
16. software based and emulate a real COM port thus using lots of CPU time External modems on the other hand are better supported since all the processing is done on their own circuitry and use a real COM port Professional grade multi fax modem boards are best supported since these are designed specifically for fax servers These boards are best suited since they are adequately priced and the FaxSkape Fax Server fax modem driver is designed specifically for these boards 1 To install a fax modem simply plug it in to your machine If it is an external model plug it into an available COM or USB port while if it is an internal multi fax modem model you will have to open up your machine and plug it into an available PCI or PCI e slot a Please follow the installation instructions given by the board manufacturer Make sure that you have installed the necessary drivers for your modem if needed or provided by the manufacturer 2 After installing your devices open the FaxSkape Fax Server configuration and go to the Fax Modem Provider category eza Fax Modems Configure individual fax modem devices and sending preference order Y Enable usage of fax modem provider Add fax modem I Remove ja Edit L Line Mapping EH Detect fax modems A Line ID Port Device name Send Receive CSID TSID Y FAX005 COM3 Analog modem 1 Yes Yes 2 123 123 Y ml FAX006 COM10 Analog modem 2 Yes Yes 2 123 Fax modem provider modem list 3 If
17. users from LDAP Exchange server When you have the LDAP settings configured and enabled see next section you will have an import LDAP users button in the registered users list This button is used to manually import users from an LDAP server such as Active Directory Exchange or any other compatible LDAP server Registered Users DM Configure registered users for sending and receiving Y Allow empty passwords A New user Full name Email address Billing code A Arthur Maroon amaroon goldbolt com AMAROO1 A Daniel Ross dross goldbolt com DROS001 A Jane Doe janedoe goldbolt com JDOEDO2 A Joe Black joeblack 23goldbolt com JBLA001 A John Doe johndoe goldbolt com JBOEO01 John Smith ismith goldbolt com JSMIOO1 A Mr Admin administrator goldbolt com MADMO01 A Robert White nwhite goldbolt com AwHI001 A Shane Logan slogan dqoldbolt com SLOGOO1 A Simone Brown sbrown goldbolt com SBROOO1 A Tempest Williams Junior twi goldbolt com TwILO01 Registered user list To allow empty passwords click on the Allow empty passwords check box where all users added and auto imported will be able to access their personal monitor area and POP3 mailbox with an empty password The password can then be changed from the personal area by the user or by the administrator from the registered users list Click on the LDAP import button and then search for the users to add into the registered users list 2010 GoldBolt Software s FaxSkape Server Man
18. you format the email address a s follows 2010 GoldBolt Software Configuring the fax server 53 12345678 faxskape com The faxskape com part is configurable in the SMTP server settings in the domains configuration group Mail Server SMTP POP3 Configure in built SMTP server to support number domain addressing for sending Configure in built POP3 server for all registered users to have a POP3 mailbox SMTP Server Smarthost POP3 Server Y Enable in built SMTP server A Changes to this fom will take effect on restart of the fax server General Domain name reported to email clients localhost Port for listening to email client requests 5650 Domains Email address domains for Fax faxskape com Email address domains for SMS smsskape com LU Multiple email address domains must be separated by semicolons 7 Advanced Listen on 0 0 0 0 All interfaces y SMTP server options If you do not want this functionality you can switch off the SMTP server by disabling the Enable in built SMTP server check box If this is the case you cannot send faxes using this method The POP3 downloader can be used instead O The POP3 downloader can be used in conjunction with the SMTP server as long as the administrator knows what he is doing 2010 GoldBolt Software s FaxSkape Server Manual 5 6 The POP3 server In addition to a built in SMTP server the FaxSkape Fax Server has
19. 0 GoldBolt Software Using the TextParser API ss Parameters lt subject gt specifies the email address of the registered user to use as the sender of the fax SMS job required Examples S sender test faxskape com S sender dross faxskape com Remarks This command can be used in fax or SMS message sending emails Command specify schedule date time Schedule The Schedule command is used to specify the schedule date time of the job This command should only be issued once In the case of multiple entries the last command will take effect The command syntax is as follows schedule lt date time gt Parameters lt date time gt specifies the date time when the job should be sent required The format of the date time can be specified in 3 formats yy y y MM dd HH mm to specify the full date and time yyy y MM dd to specify just the date and HH mm to specify the next time when the job is to be sent Examples schedule 2010 05 25 18 30 S schedule 2010 06 10 schedule 14 20 Remarks This command can be used in fax sending emails Command specify time window TimeWindow The TimeWindow command is used to specify the time window of the day in which the job can be sent This command should only be issued once In the case of multiple entries the last command will take effect The command syntax is as follows SStimewindow lt starttime gt lt endtime gt Parameters lt starttime gt
20. 10 1 Advanced Use Archiving Faxes and SMS messages can be backed up archived to specific folders For fax these folders include one for received faxes one for successfully sent faxes and one for failed faxes For SMS messages there is one for received SMS messages one for successfully sent messages and one for failed SMS messages O Each folder is separate but the same folder can be used for all to keep all archives together in one folder The archived files consist of an INI file containing specific information on the fax or SMS message and all the relevant attachments if available INI files are text files and are easily readable by any text editor The respective attachments are named the same as the INI file with a different file extension for easy reference Mm W Reference to the attachment files is also included in the INI file under the _files_ section Fax Archiving Enable or disable archiving Received fax archiving V Enable archiving of received faxes Archive received faxes in folder Aarchiveecelved Successfully sent fax archiving V Enable archiving of successfully sent faxes Archive successfully sent faxes in folder Aarchivelsentsuccess Failed sent fax archiving V Enable archiving of failed sent faxes Archive failed sent faxes in folder Aarchivetsentfailed Fax archiving options a Archiving is enabled by default and keeping it enabled is recommended even for legal reasons Future prod
21. Advanced gt X Coverpage field LDAP Attribute Email address mail Full name cn Billing code Fax number facsimile Telephone Number Mobile number mobile Pager number pager Company company Department department Office phone telephoneNumber Title title Office location physical DeliveryOffice Name Home phone homePhone Country co City State st Street address streetAddress Zip Postal code postalCode LDAP user import field mapping Object in LDAP have fields that could be named differently per LDAP server and so the mapping between the LDAP object fields and the FaxSkape Fax Server coverpage fields can be configured using the field mapping configuration When choosing a configuration scheme most if not all of the fields are predefined and should be kept as is If there are fields that cannot be mapped to an LDAP object field or you wish to not populate it you can leave the particular field empty The SMTP server The FaxSkape Fax Server has a built in SMTP server to automatically intercept emails for sending as fax and or SMS The SMTP server is RFC compliant and it is one of the most powerful features in the FaxSkape Fax Server as it gives the ability to integrate seamlessly with any SMTP server that can relay forward emails to another SMTP server It also gives the possibility to extract the fax or SMS number directly from the email address of the recipient in the email For example to send a fax to 12345678
22. Device identifier DEV CAPI1 Channels 2 Controller 1 Manufacturer TE SYSTEMS GmbH Serial number 0000000 CAPI device general options 5 Set up the sending options You may select not to send faxes via this CAPI controller and so you can disable the Send faxes from this device check box option In the case that you want to send faxes from this controller it is recommended to set the Transmitting Station Identifier TSID to the phone number of the line that you will be connecting your controller to The TSID is used to identify the sending fax machine in this case a CAPI compatible controller to the receiving fax machine You may wish to limit the number of concurrent sending channels from the maximum available For example if your CAPI controller supports 4 channels you may select to limit the number of faxes going out to 2 so that the other two channels are free to receive or are just not used The Dial Prefix is added before the dial string This can be used when using a PABX and a prefix is needed to get an outside line 2010 GoldBolt Software Fax devices Change properties to configure the behaviour of the device General Sending Receiving 4 Send faxes from this device Transmitting Station Dentifier TSID 12345678 Number of channels to use for sending 1 S Dial prefix 0 CAPI device sending options 6 Set up the receiving options You may select no
23. Enable HP Digital Sender support Work folder Ahpds Default user used when sending smithtgoldbolt com E Sending fax jobs are assigned to the default user The faxes can then be monitored by the default user HP Digital Sender support options Both the work folder and default user settings must be correctly set for the HP Digital Sender support to work correctly For the work folder relative paths are allowed where the root will be the installation folder The default user is used to assign new fax jobs sent with the HP Digital Sender to the user This gives the advantage that the faxes can be monitored normally using the fax monitor and logging in using the default user Sending To enable faxes to be sent from an HP Digital Sender you have to open the HP Digital Sender link application from the Control Panel 1 In the HP Digital sender link applet switch to the Inbox tab and in the Path to receive inbox field enter the folder for your HP Digital Sender to use as a work folder 2 Tick the enable receive check box to enable this feature 3 Find the HP Digital Sender JetAdmin utility and Modify your HP Digital Sender to enable fax mode When asked for the Network Fax Server type choose Other vendors with notification support To send a fax go to your HP Digital Sender and insert the paper to send into it Press the FAX button and from the keypad enter the fax number to whom you want to send the fax to Press t
24. Fax Leading fax number field Fax Leading recipient field To Use field terminator Use case sensitive searches for fields Job separator marker Print And Fax Configuration 2010 GoldBolt Software Print And Fax Main fields The main fields consist of the fax number field and the recipient fields These are the strings that precede the fax number and the recipient name respectively For example to specify the fax number 12345678 in your document you must specify Fax 12345678 This needs to be done in its own line unless you use the field terminator The field terminator is the string marker used after the field and its value to specify that the value for that particular field has ended For example using the same case as above and using the default field terminator Fax 12345678 This does not need to be put in a separate line but rather text can continue right after it since the period is used as the field terminator and the Print And Fax feature knows that the value has terminator when the period character is found a W The same goes for the recipient field Case sensitivity is not used by default when searching for the fax or recipient fields In case you do not want to have case sensitive searches you can tick the case sensitivity check box Job separation In case you want to have multiple fax jobs in a single print job in case of Microsoft Word mail merge you can use the Job separator marker T
25. FaxSkape Server Manual O 2010 GoldBolt Software FaxSkape Server Manual O 2010 GoldBolt Software All rights reserved No parts of this work may be reproduced in any form or by any means graphic electronic or mechanical including photocopying recording taping or information storage and retrieval systems without the written permission of the publisher Products that are referred to in this document may be either trademarks and or registered trademarks of the respective owners The publisher and the author make no claim to these trademarks While every precaution has been taken in the preparation ofthis document the publisher and the author assume no responsibility for errors or omissions or for damages resulting from the use of information contained in this document or from the use of programs and source code that may accompany it In no event shall the publisher and the author be liable for any loss of profit or any other commercial damage caused or alleged to have been caused directly or indirectly by this document Printed April 2010 Contents 3 Table of Contents Part 1 About this manual 8 Part 2 Overview 10 1 Tse Te e 10 2 Configuring with Exchange 2000 2003 sse ss eee sese esse enesenn ennenen nenen nenen een 11 Support for Outlook Business Fax Contacts ccssssssseeeesseesenesseeneneesnanenensnsnenecensnenensnenenenenenenenenenes 13 3 Configuring with external mail server sss sess eee sees cece eee eee sees
26. a built in POP3 server that works in conjunction with the built in SMTP server This is a standard RFC compliant POP3 server that gives access to a mailbox for all the registered users that have a password amp To use the built in POP3 server the built in SMTP server must also be enabled Mail Server SMTP POP3 Configure in built SMTP server to support number domain addressing for sending Configure in built POP3 server for all registered users to have a POP3 mailbox SMTP Server Smarthost POP3 Server V Enable in built POP3 server Changes to this form will take effect on restart of the fax server General Port for listening to email client requests 5651 A user must use the full email address as the user name to access the associated POP3 mailbox Advanced Listen on 0 0 0 0 All interfaces Zi POP3 server options The POP3 server standard port is 110 but to avoid conflicts the first installation sets this to port 8110 You should change this to 110 if you know that there would be no conflicts with other POP3 servers on the same machine O For registered users to login to the POP3 server they have to use their full email address as the mailbox login name 2010 GoldBolt Software Configuring the fax server 55 Registered users can send normal mails to other registered users thus making the built in SMTP and POP3 server pair an internal mail infrastructure for your compan
27. a mail to a number faxskape com email address replacing the number part with the actual fax number 2 2 1 Support for Outlook Business Fax Contacts To support the business fax contacts in Outlook you can also add the FAX and SMS addresses in the Exchange connector as follows 1 After step 4 above click on the Add button in the local bridgeheads section and select the default virtual SMTP Server instance 2 In the Address Space tab click Add to pop up the Address Space dialog Select Other and click on the OK button thus popping up the Other Address Space properties dialog 3 In the Other Address Space properties dialog enter FAX in the Type field and in the 2010 GoldBolt Software 1a FaxSkape Server Manual 2 3 Address field so that all mails sent to one off FAX addresses will be forwarded to the FaxSkape Fax Server 4 For SMS repeat steps 2 and 3 while replacing FAX with SMS in step 3 5 Click OK and the connector will take immediate effect FaxSkape Fax connector Properties L 21x Content Restrictions Delivery Options Advanced Details General Address Space Connected Routing Groups Delivery Restrictions Create modify or remove an address space Address FAX 1 SMS K 1 SMTP faxskape com 1 SMTP smsskape com 1 Remove Modify Connector scope Entire organization Routing group IV Allow messages to be relayed to these domain
28. ategory BAPI CAPI Compatible Configure individual CAPI fax device settings and sending preference order 4 Enable usage of CAPI fax provider B Device properties x Remove GS Line Mapping Be Detect hardware Line ID Description Send Receive CSID TSID Dev ID FAR CAPID01 Controller 1 TE SYSTEMS GmbH Yes 1 DEV CAPI1 Yes 1 Fax CAPI fax provider device list 2 If not yet enabled click on the Enable usage of CAPI fax provider check box to enable the CAPI fax provider 3 Click on the toolbar button named Detect hardware and all installed CAPI compatible boards or software are added to the list as controllers A Controller is what CAPI describes each installed board or software The default options for each detected CAPI controller should work but you would want to change the settings 4 Configure the general options In this case a line identifier used for inbound routing is provided automatically but you can change it to your needs The description field should be changed to the type of device or software referring to the controller if this is known Line mapping lets you set up which users can send using this CAPI controller 2010 GoldBolt Software 28 FaxSkape Server Manual Change properties to configure the behaviour of the device General Sending Receiving Line identifier CAPI001 Description Controller 1 TE SYSTEMS GmbH ma Set up user line mappin Device information
29. ax Server is very easy Just follow these simple steps 1 Make sure that your Diva Server hardware and software drivers are installed Also make sure that the hardware is visible in the Windows Hardware Manager O In case of Diva Server SoftIP Fax over IP solution no hardware is involved 2 Open the FaxSkape Fax Server configuration and go to the Dialogic Eicon Fax Provider category 2010 GoldBolt Software 26 FaxSkape Server Manual Dialogic Eicon Fax Provider Configure individual Dialogic Eicon Diva Server SoftlP fax device settings and sending preference order V Enable usage of Dialogic fax provider a Device properties x Remove GS Line Mapping Bu Detect hardware Type Description Send Receive CSID TSID Dev 10 Y FolP Diva Server SoftIP Yes 2 s ax DEV Dialogic FOIP 9 Dialogic Eicon Diva Server fax provider device list 3 If not yet enabled click on the Enable usage of Dialogic fax provider check box to enable the Dialogic fax provider 4 Click on the toolbar button named Detect hardware and all installed Diva Server adapters are added to the list Diva Server Analog 4P properties Change properties to configure the behaviour of the device Receiving 4 Send faxes from this device Transmitting Station IDentifier TSID 44 555 12346578 Number of channels to use for sending 4 Dial prefix g OK Cancel Dia
30. but will not have access to the fax monitor unless the option to allow empty passwords has been enabled This gives your registered users to access the user manual on how to send faxes and SMS messages with FaxSkape Fax Server The fax monitor allows the user to manage his outgoing faxes by viewing and canceling jobs W Please refer to the user manual for information on how to use the fax monitor Setting up notifications Notifications are an integral part of the FaxSkape Fax Server They are used to notify users of any possible failures and the success of their faxes or SMS messages Without notifications registered users will not know what is happening to their faxes and SMS messages Notifications are emails sent to an SMTP server By default this is configured to use the built in SMTP server at port 8025 but can be configured to use any other SMTP server or port which is standard at port 25 The recipients will be email addresses from the registered users list 2010 GoldBolt Software Configuring the fax server Mail Report delivery SMTP Configure options for all notification and email delivery Notification global options Number of retries on notification delivery failure 3 Interval between retries in minutes 10 Y SMTP General Options SMTP Mail server host name or IP address localhost SMTP Advanced Options SMTP Mail server port default 25 5650 SMTP Authentication SMTP notifier op
31. but with file extension ZIP This would be the file to send to us in case of a problem Le ds Help rch gt Folders a files FaxSkapeServer debug Name Size Type E onegfx fax serv R Document onegfx gsm c Open ocument Print Open With 3 Desktop create shortcut d Mail Recipient Copy Create Sh My Documents Delete 3 DVD RW Drive D Rename Properties Compressing files 13 3 Repairing the Fax Server Printer Driver The FaxSkape Fax Server includes a printer driver used for conversion purposes This printer driver is not used to drive a physical printer but it is a virtual printer driver that captures the print output from applications and is needed by the fax server In a case there you would have conversion troubles first check in the Windows Printers and Faxes folder under Control Panel to check if the FaxSkape Fax Server Printer Driver exists In case it does not exist or the problem persists it is recommended to repair the printer driver To do so click on the Reinstall Repair FaxSkape Fax Server Printer link in the miscellaneous category in the FaxSkape Fax Server configuration 2010 GoldBolt Software KO FaxSkape Server Manual Miscellaneous Product information and troubleshooting options Visit us at www goldbolt com Version 7 0 Build 10076 1348 Check for updates Troubleshooting Y Enable debug logging A Requires restart of the fax serve
32. ccf Multiple fields must be separated by semicolons L The content of these fields is specified when sending the fax email to the fax server So for a field named ccf you have to use the command 4 cck lt text gt in either subject or body text The field is then added as ccf to the coverpage Coverpage custom field options In this example two custom fields are defined as prot and ccf respectively Now that these fields have been defined they can be added to a coverpage template by following the steps below 1 Edit the intended coverpage in your preferred editor 2 Where needed add the fields as prot and ccf respectively Note the curly braces 3 Save the coverpage file Now that you have a coverpage with custom fields you have to fill them up This is done from the user s side when sending a fax The user has to enter special commands either in the subject or message of the email as follows To replace field prot with 0001203 use this command prot 0001203 To replace field ccf with XYZee Ltd use this command 2010 GoldBolt Software FaxSkape Server Manual occf XYZee Ltd Once these fields are encountered when the fax server is replacing fields they will be parsed and replaced correctly The commands will be removed from the email after parsing so they will not show in the coverpage Mm W If the commands are not specified in the email the fields are still replaced with empt
33. ce they are both digital and they both can have virtual numbers associated with one or more physical channels The FaxSkape Fax Server supports the Dialogic Eicon Diva Server SoftIP Fax over IP solution both H 323 and SIP via the Dialogic Fax Provider configurable in the FaxSkape Fax Server configuration Analog lines POTS If using standard analog telephone lines the information gathered is limited and depends on the telephone provider service Routing is based on DTMF where a PABX or the sender of the fax has to type in a code after the call has been answered and just before the fax begins to receive Caller ID is also possible if the modem or card adapter used supports it amp The FaxSkape Fax Server supports Dialogic Eicon Diva Server Analog solutions via the Dialogic Fax Provider and standard fax modems using the Microsoft Fax Provider in conjunction with the Microsoft Fax Service Scan and Fax on Vista which are both configurable in the FaxSkape Fax Server configuration amp DTMF is only supported using Dialog Eicon boards Caller ID is supported on both Dialogic Eicon and Microsoft Fax Providers 2010 GoldBolt Software Inbound routing 61 6 2 Standard routing There is a mandatory routing setting in the FaxSkape Fax Server and this is the user to whom all that faxes that cannot be routed are routed to This user is needed so that if a fax cannot be routed to anyone there will always be someone to route the fax to
34. e Print And Fax printer driver The following screen shows Microsoft Word prepared with a new document to send as fax Home Insert Page Layout References Mailings Review View A A Calibri Body 8 IX CIS E AaBbCcDc AaBbCcDe AaBbC A si Paste eea A G i _ Change Editing a Z B I U abe x x Aa IEA A dr ES EMI T Normal 7 1 No Spaci Headingi Styles 2 Clipboard Font Fa Paragraph Ta Styles Urgent FAX Fax 12345678 To Jane Smith Bloggs S 5 sender 2208 mycompany com 2bc123 Dear Mrs Smith Bloggs URGENT Please send us the documents that we have agreed by phone Thank you Best Regards Andrei Azzopardi Preparing a fax with Microsoft Word As you can see in the screenshot the sender command is specified since you always have to specify the fax sender for the fax job Nearly all Text Parser API commands can be used in the print job all of which will be removed from the final print job output Text Parser API commands can be issued all in a single line for example sender joe goldbolt com abc123 T0 123456789 Schedule 16 35 Important The sender of the fax must be specified explicitly by the Text Parser API sender 2010 GoldBolt Software Print And Fax at command embedded in side the print document Both email address and password need to be specified 2010 GoldBolt Software Advanced Use s FaxSkape Server Manual 10
35. ed to choose your preferred installation folder location The default installation path is usually fine with many users When ready click Next to continue O 2010 GoldBolt Software se FaxSkape Server Manual Select Destination Location Where should GoldBolt FaxSkape Fax Server be installed O Setup will install GoldBolt FaxSkape Fax Server into the following folder To continue click Next If you would like to select a different folder click Browse Ic Program Files GoldBolt FaxSkapeServe Browse Atleast 11 8 MB of free disk space is required Chooses installation destination folder Now you are prompted to choose the preferred program group folder and name to add to the start menu The default value is normally fine with many users When ready click Next to continue 2010 GoldBolt Software Installation Select Start Menu Folder Where should Setup place the program s shortcuts Setup will create the program s shortcuts in the following Start Menu folder To continue click Next If you would like to select a different folder click Browse Browse Choose start menu folder Select additional tasks to be performed for instance to create a desktop icon and or a quick launch icon for the FaxSkape Fax Server configuration Click Next to continue 2010 GoldBolt Software 40 FaxSkape Server Manual Select Additional Tasks Which additional tasks s
36. enesenn nenn ennenen nenen nenen 91 Part 12 HP Digital Sender support 96 O A 96 PRE oT BESPPERESPRFRRRSERENABELTTRRRENEERESDERENERTEEERTEESPEFELFEFPERELEEEPEREREREFFEREEFUPRERLELFPEBEEREFPERERELURERELUECPEFER 96 S REPONS n SA T AA AAE TAA TT EHATAL 97 Part 13 Troubleshooting 100 AAA ENTARA E ANAE AAA AA ATARIA NERAN RANTES 100 2 Extracting and compressing debug files cesses seves sese sese sees seene neee neee 100 3 Repairing the Fax Server Printer Driver cesse sese ee ress ee ess eee sees esse esse ennenen neee 101 O 2010 GoldBolt Software Contents 5 Part 14 SMS 104 AO A OT 104 2 DEVICES AEE T densa student dass cons etetanectasqanuastatevecasseactes 104 2 Sending OPTIONS essasi die e 106 4 More information iii Ai 107 2010 GoldBolt Software About this manual 3 FaxSkape Server Manual 1 About this manual The GoldBolt Software FaxSkape Fax Server is another step to a paperless office Let us keep our planet a great place to live This manual was created with Help amp Manual the XML based documentation and online help tool from EC Software www helpandmanual com y Created with Help amp Manual 2010 GoldBolt Software Overview 1o FaxSkape Server Manual Overview Introduction The FaxSkape Fax Server is a server product which can either extend on your existing email messaging infrastructure or even serve as one with the added facility of sending and receiving fax and SMS mes
37. ent s mobile number recipient_pagernumber Recipient s pager number recipient_company L Recipient s company recipient_department Recipient s department recipient_officephone Recipient s office phone recipient_title Recipient s title recipient_officelocation Recipient s office location recipient_homephone Recipient s home phone recipient_city Recipient s city recipient_state Recipient s state recipient_streetaddress Recipient s street address recipient_zipcode Recipient s ZIP code recipient_country Recipient s country IS E date_time_long Long date and time date_time Short date and time date_long Long date date Short date time Time 2010 GoldBolt Software Coverpages pages Total pages including coverpage subject Subject jobno Job number faxjobid Fax job identified body Message text recipient_name Recipient s name recipient_name Recipient s name obsolete recipient_number Recipient s number obsolete Mm WW A special coverpage is included with the installation of FaxSkape Fax Server setup called AllCoverFields which contains all these fields for your testing needs 7 5 Custom coverpage fields A special feature of FaxSkape Fax Server is to have custom coverpage fields These can be defined in the coverpage options in the configuration as shows the following image Fi Coverpages Setup coverpages Coverpages Options Custom coverpage fields prot
38. er and optionally authentication The domain name is translated to the proper LDAP connection string For example if faxskape local is specified as domain name the following LDAP distinguished name DN is Used DC faxskape DC local If you wish to enable automatic import of users from LDAP you should enable the Auto import users from LDAP check box If the configuration scheme does not work for your setup then you can fine tune the connection 2010 GoldBolt Software Configuring the fax server 51 string by setting up advanced LDAP options User import LDAP Configure Lightweight Directory Access Protocol LDAP settings for registered user import e Field Mapping Port to use to connect to server 389 Search root Object class User Authentication type Negotiate v T Enable SSL Trust any server certificate Compare with provided certificate file Browse LDAP user import advanced options LDAP servers are normally connected to by using port 389 but if this is not the case for your LDAP server you can change it by specifying it in the port field The search root should normally be left blank to search all the folders within an LDAP server for users amp Leaving the search root empty could result in slow searches since it results in a global search To specify a single specific CN folder to search in you can specify this This results in a change in the DN connection string For exa
39. es arrive all at a central fax server The problem to solve is to whom the fax should be sent to This is done by analyzing all the information available at the time of reception and compare these with rules that determine the correct recipient Following are some of the fields that could be collected during reception e Transmitting Station Identifier TSID e Caller ID e DID MSN DTMF numbers ISDN When using ISDN lines you could have a Basic Rate Interface BRI or a Primary Rate Interface PRI Since ISDN is digital it contains very accurate information when receiving faxes The most important are the MSN numbers for BRI and the DID for PRI O A Basic Rate Interface BRI interface consists of 2 distinct physical channels with 8 to 12 virtual numbers for MSN routing while a Primary Rate Interface PRI interface consists of 24 to 30 distinct physical channels with a large number of virtual numbers 100 for DID routing Contact your telephone company for plan details The FaxSkape Fax Server supports the Dialogic Eicon Diva Server ISDN solutions via the Dialogic Fax Provider configurable in the FaxSkape Fax Server configuration Fax over IP FOIP If using Fax over IP information is gathered from the transmission where the sender number the called number and other information is known These will be used as the basis for inbound fax routing when using Fax over IP Mm WW Fax over IP inbound routing is very similar to ISDN sin
40. ess to a mailbox all registered users will also have access to the fax and SMS capabilities of the FaxSkape Fax Server So sending to number faxskape com will automatically send a fax to the number specified O After first installation the FaxSkape Fax Server is pre configured with both the SMTP server and the POP3 server enabled with the SMTP port set at 5650 and the POP3 port set at 5651 2010 GoldBolt Software Fax devices FaxSkape Server Manual 3 2 Fax devices Introduction The FaxSkape Fax Server interfaces with a multitude of fax adapters to send and receive faxes with These include fax boards and fax modems supporting ISDN POTS and Fax over IP FoIP Fax modems multi fax modem interface boards and Dialogic Eicon Diva Server adapters are supported natively Modems could also be used by the Microsoft Fax Service support that comes integrated with Windows XP Windows 2003 Windows Vista Business Windows Vista Ultimate and Windows 7 Since Windows Vista Basic and Premium do not have the Microsoft Fax Service the FaxSkape Fax Server modem driver must be used instead Installing Fax Modems The FaxSkape Fax Server can interface directly to your fax modem or multi fax modem interface boards All modems supporting the Fax Class 1 1 0 ITU T 31 Fax Class 2 Draft and Fax Class 2 0 ITU T 32 standards are supported by the fax server Single cheap internal modems could work but are not supported These devices are
41. essage body The commands tell the fax server to send a fax to 12345678 with subject Test fax to 2010 GoldBolt Software Using the TextParser API a 12345678 and message body This is the message body Since there is no user set explicitly the fax server will take the default user set previously as the sender of this fax message No mails will be send to the user for this fax message For a list of commands please refer to the Command reference 11 3 Reports Since no mails are sent to the sending user a form of notification is needed The fax server creates new text files in the same work folder configured for the TextParser API that will work as notifications There 3 types of notifications available with 3 different file extensions as follows notification SUCCESS error The notifications are created with the same file name of the original text file that created the fax job so for example if the text file was named test txt the report text file will be created as test success The notification type is not a final notification but rather just a message regarding your fax job Normally this will contain a message regarding fax submission and job number There can be more than one notification file for the same text file in which case the second file if the first file still exists will be named test notification 01 The success and error types are final notifications which means that this is the last n
42. essen nenen nenen 14 4 Using the built in SMTP and POP3 server sese sees sese ees eee sees essen eenn ennenen een 16 Part 3 Fax devices 20 TINTO eT A a 20 2 Installing Fax Modems sssess seves ss sessessess seves eee sees ese ee enesenn nenen ennenen een 20 3 Installing Diva Server adapter cesses es sess seves eee sees sees eee ee ennenen nenen nenen 25 4 Installing CAPI Compatible Devices css seves eee sees sees ee sees esse essen een eenn neee 27 5 Integrating with Microsoft Fax ssssess esse sese sese ees eee sees ennenen nenen ennenen een 30 6 User Line Mapping 2 u02 222200 2 es vese ee vese ee rese ee neee ennenen nenen nenen 32 Part 4 Installation 36 1 System require Ment sese ss sse sees ve sees ress eee sese rr 36 2 Step by step installation ccoo sese sese sees ess eee sees essen eenn nenen nenen neee een 36 3 Entering license key after install sss sessss sese ee sese ee esen ennenen nenen nenen 45 A A ON 45 Part5 Configuring the fax server 48 1 The importance Of USCIS sss ss sese sese sese eee e eee eee ennenen nenen 48 A AA Ag To 48 3 Importing users from LDAP Exchange server sese ess eee sees esse ese eee sese enesenn ennenen 49 4 Automatic user import from LDAP Exchange cesse sese ee ess eee sees ese ee een ee neee nenen 50 5 The SMTP T ni En Hal 52 6 ThE POPS Servon NREHRRARERRESELFERHEEREHEHRREE PREEERRRHRERELFEPEEITERLPERRELECFRELEREEHEEREEE PEELTEREPEEREEFFPREITERESRERN 54 T The HTTP Se VOR iio ii an a
43. etect this In these cases you can disable your fax modem from detecting a dial tone by disabling the Wait for dial tone check box option If you do not wish to use Error Correction Mode for sending you can do so by clicking the Disable Error Correction Mode ECM check box option The Force low resolution 200x100 DPI check box option is used to allow sending of faxes only in fax lowest resolution at 200x100 DPI This reduces the time needed to send a fax by half but also reduces fax quality The Dial Prefix is added before the dial string This can be used when using a PABX and a prefix is needed to get an outside line You can also limit the maximum sending speed of the fax modem This is normally used when the status of the phone line is known to be of low quality 2010 GoldBolt Software Fax devices 23 ka Change properties to configure the behaviour of the device General Sending Receiving Advanced Send faxes from this device Transmitting Station Dentifier TSID 12345678 Dial prefix 0 Limit maximum sending speed 14400 bps V 17 v 7 Wait for dial tone Disable Error Correction Mode ECM Force low resolution 200x100 DPI Fax modem sending options 8 Set up the receiving options You may select not to receive faxes via this fax modem and so you can disable the Receive faxes on this device check box option In the case that
44. formation fields There are built in fields and user defined fields These will be covered in the next sections amp MHT format is also supported MHT is a special file created by Microsoft Internet Explorer when saving a web page Internally MHT is in MIME format 2010 GoldBolt Software FaxSkape Server Manual 7 4 Supported coverpage fields Coverpages have to have replacement fields which are replaced by the respective information of the current fax that is going to be sent The following table shows all the built in supported fields Field Replace with sender_email Sender s email address sender_name Sender s name sender_billingcode Sender s billing code sender_faxnumber Sender s fax number sender_mobilenumber Sender s mobile number sender_pagernumber Sender s pager number sender_company Sender s company sender_department Sender s department sender_officephone Sender s office phone sender_title Sender s title sender_officelocation Sender s office location sender_homephone Sender s home phone sender_city Sender s city sender_state Sender s state sender_streetaddress Sender s street address sender_zipcode Sender s ZIP code sender_country Sender s country recipient_email Recipient s email address recipient_firstname Recipient s first name recipient_lastname Recipient s last name recipient_faxnumber Recipient s fax number recipient_mobilenumber Recipi
45. he Send button to scan and submit the fax to the FaxSkape Fax Server 2010 GoldBolt Software HP Digital Sender support 12 3 Reports The HP Digital Sender is configured to have users log into it These users are part of the company and normally can receive emails directly from the HP Digital sender This is the normal way that it should be configured The FaxSkape Fax Server supports giving details to the HP Digital Sender so that it can track the faxes it sends and also to send reports directly to the HP Digital Sender user that originally scanned and sent the fax This is all done through the work folder 2010 GoldBolt Software Troubleshooting 100 FaxSkape Server Manual 13 Troubleshooting 13 1 Enabling debug To aid troubleshooting in FaxSkape Fax Server debug mode can be switched on By switching on debug a text file with debugging information will be created This text file contains vital information about the proceedings of the server and thus can help on troubleshooting problems that might be encountered amp Your privacy is protected All effort has been put so that no personal information is gathered Any material and information sent to us will remain confidential To enable the debug log you have to go to the miscellaneous category and enable debug mode and restart the FaxSkape Fax Server service from the services category So all this is done from the FaxSkape Fax Server configuration Miscellane
46. his will indicate to the Print And Fax where to split the print job as fax jobs All you have to do is to insert the job separator marker somewhere on a separate line in the last page of each fax job This marker will not be visible as it will be removed from the final print job Sender You have to specify the fax sender in the fax job in the Text Parser API format For example to send using joe goldbolt com with password abc123 you have to specify the command on a separate line as follows sender joe goldbolt com abc123 This will set the sender of the fax job as the Print And Fax will not send the fax ifthe sender is unknown This line will not be visible with Text Parser API commands Nearly all Text Parser API commands can be used in the print job all of which will be removed from the final print job output Text Parser API commands can be issued all in a single line for example sender joe goldbolt com abc123 T0 123456789 Schedule 16 35 a UY Important The sender of the fax must be specified explicitly by the Text Parser API sender command embedded in side the print document Both email address and password need to be 2010 GoldBolt Software s FaxSkape Server Manual 9 3 specified Sending a Fax To send a fax with the Print And Fax printer is not difficult All you have to do is prepare your document with your favorite word processing application in this case we use Microsoft Word and just print to th
47. hould be performed Select the additional tasks you would like Setup to perform while installing GoldB olt FaxSkape Fax Server then click Next Additional icons Xa E Creat e a Quick Launch icon Choose additional options The FaxSkape Fax Server service should run under the machine or domain administrator account to work correctly In the following dialog you have to enter the account login name and the account password By default the installation puts the name of the account for the current user account being used to install This should be the correct user since you should use the machine or domain administrator to install the FaxSkape Fax Server E 2010 GoldBolt Software Installation a Administrator Account Information Please specify an administrator account for the FaxSkape Fax Server service The FaxSkape Fax Server service must run under an account with administrator rights Please enter an existing administrator account and password below Account name Administrator Account password Service login credentials The following dialog shows you a summary of all the options chosen during the installation questions asked in the previous dialogs Now you have to click Install to begin installing the actual files 2010 GoldBolt Software 42 FaxSkape Server Manual Ready to Install Setup is now ready to begin installing GoldBolt FaxSkape Fax Server on your
48. le The SMS server has the capability to split an SMS message to multiple messages up to a number specified in the mobile device properties Sending page COM3 properties es rie Change properties to configure the behaviour of the d device Sending Receiving Y Send SMS messages from this device Maximum SMS message split 1 z v Cancel SMS device sending options The SMS sending options category has additional options on the number of times an SMS message is retried if it fails to send To append the user name of the sender of the SMS message to the SMS message an option is also provided in the said category All user properties are provided for appending to the SMS message 2010 GoldBolt Software SMS 107 Configure SMS sending options lt lt SMS Sending options Sending global options Number of retries on sending failure 3 Interval between retries in minutes 1 X Append sender field in SMS body text Full name v SMS sending options 14 4 More information O For related information on inbound routing advanced options and POP3 downloader for SMS messages please refer to the appropriate sections in the manual which are common for both fax and SMS 2010 GoldBolt Software
49. logic Eicon Diva Server device options You can then configure the priority on which adapter the fax is sent first by moving the adapters up and down at your own discretion You can also configure the individual adapter s settings by using the Device properties toolbar button with an adapter selected This will pop up the device properties dialog Mbetails on how to configure the options for the Diva Server adapter is described later on in this manual 2010 GoldBolt Software 3 4 Fax devices Installing CAPI Compatible Devices The FaxSkape Fax Server can interface directly with CAPI compatible devices CAPI compatible devices include boards and or software from the following vendors e AVM GmbH e TE SYSTEMS GmbH e Dialogic Eicon Diva Server line of products which should be used with the Dialogic Fax Provider mentioned above Each CAPI compatible hardware board comes with its own installation instructions but most importantly you have to make sure that the board drivers are installed For software solutions mostly Fax over IP solutions the CAPI driver is included with the software installation amp Since there can be only one CAPI driver from a single vendor installed on one system you cannot have multiple hardware boards software from different vendors installed on one system 1 After you have installed your CAPI compatible board or software open the FaxSkape Fax Server configuration and go to the CAPI Fax Provider c
50. mailbox to send faxes or SMS messages from amp To use the POP3 downloader for both Fax and SMS sending two mailboxes are needed one for fax and one for SMS Two configuration categories are provided one for fax and one for SMS The POP3 downloader downloads ALL emails from the mailbox and marks them for deletion so the mailbox must be dedicated for the purpose 2010 GoldBolt Software Fax POP3 Server Mailbox Configure settings for downloading emails from a POP3 server mailbox to send as faxes Y Enable POP3 server mailbox downloader General options POP3 Mail server host name or IP address faxserver Mailbox name Mailbox password fax eee Full email address of mailbox fax faxserver Test Advanced options POP3 Mail server port default 110 110 Check for new messages every in minutes y Fax POP3 downloader options Downloaded emails are scanned for attachments and recipients and are submitted to the fax server in the usual manner To send a fax using the POP3 downloaded functionality the email recipients must be specified in the following format faxnumber lt mymailbox myserver com gt For example if sending a fax to 12345678 and your fax mailbox email address is fax faxskape com you would address the email to 12345678 lt fax faxskape com gt The following screenshot shows this example 2010 GoldBolt Software FaxSkape Server Manual EA To 12345678 lt fax faxskape com g
51. mple if users is specified in the search root field and considering the prior domain name example the following DN connection string is used CN users DC faxskape DC local Objects in LDAP have a class name User objects in Active Directory and Exchange have the class name set to user Other LDAP servers can have this set to people or contact This field is used as the filter when looking for LDAP objects For example if user is specified as object class the following LDAP filter part is used objectClass user There are three types of authentication supported for LDAP Anonymous Basic and Negotiate When using anonymous no credentials are passed to the LDAP server and thus you can omit the credentials altogether Basic authentication is exactly what the name states basic authentication protocol and Negotiate is specified to use the Microsoft Negotiate authentication service which is used 2010 GoldBolt Software 52 FaxSkape Server Manual 5 5 mostly for Active Directory and Exchange The FaxSkape Fax Server LDAP client supports the usage of server side SSL certificates When enabling SSL you have to choose how to accept the server certificate from two options Either always trust the server certificate or compare with a stored certificate file which must be kept at the place of reference User import LDAP Configure Lightweight Directory Access Protocol LDAP settings for registered user import General
52. o enter the fax number separately in either the FaxSkape Client Outlook or your mail client When you are creating a document to send as fax the Print And Fax feature will extract the fax number to send to directly from the document There is no need for any integration or development with the third party document creation application An example of this is by using Microsoft Word to create an Invoice to send as fax The fax number can be set as Fax 12345678 on a separate line print to the Print And Fax printer driver and the it will extract that fax number and send it to the intended recipient directly from the print job The major advantage of this is that you can print from anywhere on the network by setting the Print And Fax printer driver as a network printer Mm W The sender of the fax must be specified explicitly by the Text Parser API sender command embedded in side the print document Both email address and password need to be specified 9 2 Configuring Open the FaxSkape Fax Server configuration and navigate to the main node Message Transmission and the sub node Print And Fax the following configuration settings will be presented The first thing to do is to enable the Print And Fax feature by ticking the Enable check box Print and Fax Print and Fax converts print jobs to fax jobs while extracting sender and recipient information from the print job text directly TextParser AP commands can also be used Enable Print and
53. otification which is either a successful fax or a failed fax Using the same example a successful report will be named test success while a failed report will be named test error The contents of the notification is description text which is very similar to the mail notification body text a W It is best to delete the notification files after use to avoid conflicts 11 4 Command reference The syntax for TextParser API commands is the following lt command gt lt parameters gt The parameters can be more than one depending on the command To specify more than one parameter separate the parameters with commas If a parameter contains a comma that is part of the parameter the parameter can be enclosed in a double or single quotes pair e g to 00 44 012 3456789 Mr Gibson Command specify recipient To The To command is used to specify a single recipient This command can be used multiple times to specify more than one recipient The command syntax is as follows S to lt number gt lt name gt Parameters lt number gt specifies the fax or SMS number to send to required lt name gt specifies the name of the recipient optional 2010 GoldBolt Software 2 FaxSkape Server Manual to 00 44 012 3456789 Mr Gibson 123456789 Remarks This command can be used in fax or SMS message sending emails Mm UY Note that in the second case the command is omitted This is on purpose as the
54. ous Product information and troubleshooting options Visit us at www goldbolt com Version 7 0 Build 10076 1348 Check for updates Troubleshooting Y Enable debug logging A Requires restart of the fax server Open debug file s Reinstall Repair FaxSkape Fax Server Printer Reinstall Repair FaxSkape Print And Fax Printer Miscellaneous options 13 2 Extracting and compressing debug files Straight after reproducing the problem that you might have the debug file s containing all needed information will be in the debug folder under the installation folder of the FaxSkape Fax Server Before sending these files to us as a result of a problem description you might be better off 2010 GoldBolt Software Troubleshooting or compressing all the files in one ZIP archive file Compressing all debug files in a ZIP archive file will reduce the overall size of the debug files by more than 60 of the original size 1 To compress to ZIP file open Windows Explorer and navigate to the debug folder under the installation folder of the FaxSkape Fax Server This is normally but not always at C Program Files GoldBolt FaxSkapeServer debug 2 Select all the files by pressing CTRL A 3 Right click on a selected item and a menu should pop up 4 From this menu select Send To and then Compressed Zipped Folder This will create a new file with the same name as the file right clicked upon
55. pace Connected Routing Groups Delivery Restrictions Create modify or remove an address space Address SMTP faxskape com 1 SMTP smsskape com 1 Add Modify Berove Connector scope Entire organization T Routing group JV Allow messages to be relayed to these domains i Cancel Apply Help Connector properties with SMTP domains This is how the Address Space tab will look like after the addition of the faxskape com and smsskape com internet address spaces Now you need to set up the FaxSkape Fax Server notification system to send to Exchange instead of the built in SMTP server This can be done from the FaxSkape Fax Server configuration under the SMTP Mail Notifier category by setting the SMTP Mail server host name or IP address entry to the IP of the Exchange server machine Then the SMTP Mail server port should be set to 25 since it is the Exchange SMTP server default 2010 GoldBolt Software Overview 13 Mail Report delivery SMTP Configure options for all notification and email delivery Notification global options Number of retries on notification delivery failure 3 gt Interval between retries in minutes 10 Z SMTP General Options SMTP Mail server host name or IP address localhost SMTP Advanced Options SMTP Mail server port default 25 5650 SMTP Authentication SMTP Notification options O Now you will be able to send a fax or SMS by sending
56. r Open debug file s Reinstall Repair FaxSkape Fax Server Printer Reinstall Repair FaxSkape Print And Fax Printer Miscellaneous options a After any attempt of repairing the printer driver it is recommended that the FaxSkape Fax Server service is restarted 2010 GoldBolt Software 104 FaxSkape Server Manual 14 14 1 14 2 SMS Overview The FaxSkape Fax Server is not just a fax server but also a powerful native SMS message server Using multiple mobile devices or modems SMS messages can be sent fast and reliably to anyone with a mobile device able to receive SMS messages You send SMS messages the same way as when sending fax messages Refer to the user manual for more information on how to send SMS messages This system is very useful when you have a number of colleagues that are out on the field and need to be contacted urgently All you need to do is to send a single email to the FaxSkape Fax Server with all the colleagues mobile numbers as recipients and a short text message The SMS server will take care of the rest for you Best of all if any of the colleagues reply back you will receive his message directly in your inbox Devices The SMS server is a native SMS server where the devices are natively supported There are no third party drivers or intermediaries This gives maximum compatibility with a lot of different mobile devices In theory any GSM mobile that can be contacted as a COM port in
57. r check box to enable the Microsoft fax provider 4 Click on the toolbar button named Detect hardware and all installed fax devices in use by Microsoft fax are added to the list ntel R 537EP Modem properties Change properties to configure the behaviour of the device 4 Send faxes from this device Transmitting Station Dentifier TSID 44 123 456789 Microsoft Fax device options You can then configure the individual device properties by using the Device properties toolbar button with a device selected This will pop up the modem properties dialog Details on how to configure the options for a Microsoft Fax device is described later on in this manual 2010 GoldBolt Software 32 FaxSkape Server Manual 3 6 User Line Mapping With the FaxSkape Fax Server you can select which users can send from which fax devices This is done from the fax device providers by setting up the line mapping for each fax device For example in the Fax Modem properties you will find a link to set up user line mapping Change properties to configure the behaviour of the device Genera Advanced Device Port Line identifier FAXO06 Device name Analog modem 2 Modem initialization string AT amp F VCID 1 GS Set up user line mappin Fax modem general options When you click on the link you will be presented with the following configuration dialog 2010 GoldBolt
58. r button and a new rule editor dialog is shown Since this will be a new rule the condition exception edit dialog is also shown to create the mandatory condition or exception 2010 GoldBolt Software 62 FaxSkape Server Manual Editing a routing rule condition Once you set up the first condition or exception you will be presented with the routing rule editor Now you have to select the action that you are going to assign to this routing rule In this case we will choose to route to users Click on the Add action button and choose Route to users 2010 GoldBolt Software Inbound routing e New routing rule Enabled inbound routing rule Ws New Remove Properties Z Add action Conditions If Called Party Number DTMF DID MSNY Send to folder Actions Print A then ignore and delete Editing a new routing rule The select users dialog is shown for you to choose one or more users to route the fax to when the rule is satisfied 2010 GoldBolt Software e FaxSkape Server Manual Select all the users that should be added to the list List is empty when there are no more users that can be added Email address janedoe goldbolt com joebl John Doe John Smith Robert White rwhite Egoldbokt com RWHI001 Shane nnan slanan nnldhalt com SIOGM Assigning users to the routing rule When you select the users the inbound routing rule dialog shows the rule created In this case
59. requests 5650 Domains Email address domains for Fax faxskape com Email address domains for SMS smsskape com LU Multiple email address domains must be separated by semicolons Advanced Listen on 0 0 0 0 Al interfaces SMTP Server options The built in mail server is not domain oriented but email address oriented Thus all the users added to the registered users list of the fax server configuration will automatically have access to the SMTP server and the POP3 server Users wanting to log in to their respective POP3 server mailbox will need to use their full email address as the user login name 2010 GoldBolt Software Overview Mail Server SMTP POP3 Configure in built SMTP server to support number domain addressing for sending Configure in built POP3 server for all registered users to have a POP3 mailbox SMTP Server Smarthost POP3 Server Enable smarthost delivery Enable direct DNS MX host delivery A Changes to this form will take effect on restart of the fax server General SMTP server smarthost smtp myisp net Delivery Number of retries on delivery failure 3 7 Interval between retries in minutes 10 Advanced Port to use to connect to smarthost 25 SMTP Server Smarthost options The built in SMTP server also supports relaying mails to a smarthost or to forward directly to the target SMTP server using DNS MS host delive
60. ry So for any recipient that is not a registered user the SMTP server will try to relay the email to the smarthost In the case that the POP3 server is also switched off all recipients will be sent to the smarthost except emails sent to one of the configured fax or SMS domains amp To use the direct DNS MS host delivery option your internet provider must let outgoing access to port 25 so that the target SMTP server can be contacted amp It is of utmost importance that the configured fax or SMS domains are not set to any of the registered users domains If this happens mails sent to registered users for relaying will be caught as fax or SMS emails to be sent For example if you have registered users with domain abc local do not set a fax or SMS domain abc local as well 2010 GoldBolt Software 18 FaxSkape Server Manual Mail Server SMTP POP3 Configure in built SMTP server to support number domain addressing for sending Configure in built POP3 server for all registered users to have a POP3 mailbox SMTP Server Smarthost POP3 Server Enable in built POP3 server Changes to this form will take effect on restart of the fax server General Port for listening to email client requests 5651 A user must use the full email address as the user name to access the associated POP3 mailbox Advanced Listen on 0 0 0 0 All interfaces z POP3 Server options In addition to having acc
61. s Connector properties with one off domains This is how the Address Space tab will look like after the addition of the FAX and SMS address spaces Configuring with external mail server You can install the FaxSkape Fax Server with any mail server provided that the mail server has the ability to relay forward emails addressed to specific domain names to another SMTP server O If your mail server is unable to relay forward email addresses to another SMTP server you can use the POP3 Downloader feature later on in the manual In this scenario the built in SMTP server must be enabled If installed on the same machine as the mail server the SMTP server port must not be 25 The built in SMTP server is pre configured as port 5650 by default Now your mail server must be configured to relay forward any emails sent to domains faxskape 2010 GoldBolt Software Overview 15 com and smsskape com to the FaxSkape Fax Server machine Refer to the user manual of your mail server for instructions on how to do this Now you need to set up the FaxSkape Fax Server notification system to send to your mail server instead of the built in SMTP server This can be done from the FaxSkape Fax Server configuration under the Mail Report delivery SMTP category by setting the SMTP Mail server host name or IP address entry to the IP of your mail server machine or the loopback IP address 127 0 0 1 if your mail server is on the same machine Then
62. s host name faxserver and the HTTP server is at port 5652 the URL should be http faxserver 5652 jobmon i WW If the HTTP server port is 80 you do not need to specify the port number and the URL is specified as follows http faxserver jobmon When the user connects to the monitor the login page is shown 2010 GoldBolt Software Monitoring x e7 r pr SI le mipyna216811128080700mo x zive searen Av Enter your credentials to login to the GoldBolt FaxSkape Fax Server a monitor Email address jsmith goldbolt com Password Remember me on this computer for a week amp Copyright 2007 GoldBolt Software Ltd All rights reserved To Internet Protected Mode On Logging in to the fax monitor amp For a user to login to the monitor a password must be set up for the user in the user properties in the FaxSkape Fax Server O The user manual is available through the web monitor even if a user does not have a password set For more information on how to use the monitor refer to the user manual O 2010 GoldBolt Software Print And Fax FaxSkape Server Manual 9 Print And Fax 9 1 Introduction The Print And Fax feature gives you the ability to have the fax number as part of the document to fax Since the Print And Fax feature is a printer driver on the fax server you can print to fax from almost any application and from anywhere in the network without having t
63. sages Compatible mail systems include Microsoft Exchange Lotus Notes MDeamon mail server and any other mail server that can forward mails based on the recipient domain and can accept relaying The basic components consist of a fax server that handles all the necessary processing for sending and receiving faxes using a variety of fax hardware The following diagram illustrates a high level structural building blocks of the FaxSkape Fax Server FaxSkape Fax Server Components Email Clients Web Browsers LDAP Server Basic building blocks of the Fax Server Avoid the unnecessary queuing at the fax machine The FaxSkape Fax Server does all the queuing for you increasing productivity in your enterprise while also enabling you to use less paper in your office thus saving on paper waste and the cut down of trees The FaxSkape Fax Server needs minimal administrator intervention once set up correctly Even the first time setup has been made easy for the administrator 2010 GoldBolt Software Overview 11 2 2 Configuring with Exchange 2000 2003 You can install the FaxSkape Fax Server with Exchange 2000 or 2003 on a separate machine In this scenario the built in SMTP server must be enabled The SMTP server port must be 25 The built in SMTP server is pre configured as port 5650 by default amp Always make sure that there are no port conflicts on the machine Now the Exchange server must be configured so that all messages
64. sent to faxskape com and smsskape com will be relayed forwarded to the built in SMTP server To do this you need to add an SMTP connector to the Exchange server The SMTP connector is a standard Exchange SMTP connector which can be added as follows 1 Open Exchange System Manager and go to the following node Administrative Groups Routing Groups 2 Right click on the Connectors node and a menu will show up Click on New and then on SMTP Connector 3 Click on the Forward all mail through this connector to the following smart host and enter the IP address of the FaxSkape Fax Server machine enclosed in square brackets e g 192 168 0 140 4 Click on the Add button in the local bridgeheads section and select the default virtual SMTP Server instance 5 In the Address Space tab click Add to pop up the Address Space dialog Select SMTP and click on the OK button thus popping up the Internet Address Space properties dialog 6 In the Internet Address Space properties dialog enter faxskape com so that all mails sent to faxskape com will be forwarded to the FaxSkape Fax Server 7 For SMS repeat steps 5 and 6 while replacing faxskape com with smsskape com in step 6 8 Click OK and the connector will take immediate effect O 2010 GoldBolt Software 12 FaxSkape Server Manual FaxSkape Fax connector Properties 2 xi Content Restrictions Delivery Options Advanced Details General Address S
65. specifies the start time in the format HH mm required lt endtime gt specifies the end time in the format HH mm required timewindow 09 00 18 00 timewindow 20 00 06 00 Remarks This command can be used in fax sending emails Command specify outbound line SelectLine The SelectLine command is used to specify the line from which the fax job is to be sent This command should only be issued once In the case of multiple entries the last command will take effect O 2010 GoldBolt Software 4 FaxSkape Server Manual The command syntax is as follows selectline lt lineID gt Parameters lt lineID gt specifies the exact line ID of the fax line to use to send the fax job required Examples selectline FAX001 Ssselectline CAPIOO2 Remarks This command can be used in fax sending emails Command specify attachments Attach The Attach command is used to specify file attachments This command can be used more than once The command syntax is as follows SSattach lt filename gt lt filename2 gt Parameters lt filename gt specifies the filename of the file to attach required lt filename2 gt specifies the filename of the second file to attach optional lt gt More filenames to attach Examples Ssattach plan pdf invoice doc proforma doc Ssattach specialoffer doc Remarks This command can NOT be used in fax or SMS message sending emails
66. t EA Cc CT Subject Ire pian Hello Mr Bishop We have the site plan ready Please find it attached after this cover sheet Thank you John Smith Composing a fax for use with the POP3 downloader After you send this email the fax POP3 downloader will download the email from the fax mailbox and parse the recipient where it will deduce that the fax number is 12345678 The fax server will then convert and send this fax as usual amp This feature can be used in conjunction with the built in SMTP and POP3 server but it is very important to be careful on what settings are set since this can lead to a mail loop or even worse not to send a faxes at all 2010 GoldBolt Software Using the TextParser API so FaxSkape Server Manual 11 11 1 11 2 Using the TextParser API Overview The TextParser API is an application programming interface that lets you integrate with the fax server using normal text files It can only be used for sending faxes and or SMS messages All that is needed is a dedicated folder that will be used to save TextParser API formatted text files and report text files More information is given later on The TextParser API can be used for both Faxing and SMS messaging A work folder is needed for each e g one for faxing and one for SMS messaging The same work folder should not be used for both fax and SMS or the results will be unpredictable To enable the TextParser API you have to go to the
67. t to receive faxes via this CAPI controller and so you can disable the Receive faxes on this device check box option In the case that you want to receive faxes from this controller it is recommended to set the Called Station Identifier CSID to the phone number of the line that you will be connecting your controller to The CSID is used to identify the receiving fax machine in this case a CAPI compatible controller to the transmitting fax machine You may wish to limit the number of concurrent receiving channels from the maximum available For example if your CAPI controller supports 4 channels you may select to limit the number of faxes coming in to 2 so that the other two channels are free to send or are just not used O 2010 GoldBolt Software FaxSkape Server Manual 3 5 Change properties to configure the behaviour of the device General Sending Receiving V Receive faxes on this device Called Station Dentifier CSID 12345678 Number of channels to use for receiving 1 gt MSN number wildcards to match when answering Separate by Leave empty to answer all CAPI device receiving options 7 Press the OK button to apply the settings Repeat from step 4 to 7 for each CAPI controller detected O The CAPI controller list is prioritized which means that you can configure the priority on which CAPI controller a fax is sent first by moving the controllers up and down a
68. t your own discretion amp Not all changes done to the controller list while the FaxSkape Fax Server service is started will be changed at run time In such cases it is better to restart the FaxSkape Fax Server service for the settings to take effect Integrating with Microsoft Fax In Windows XP Windows 2003 Windows Vista 2003 Business and Windows Vista Ultimate a small fax utility is included with the operating system The FaxSkape Fax Server can integrate with this utility to extend its functionality and also help businesses that already use this utility to increase the functionality to a much higher degree amp Windows 2000 Microsoft Fax is not supported Installing with Microsoft fax is as simple as following these simple steps 1 Make sure that the Microsoft Fax Service is installed Scan and Fax in Vista Also make sure that the hardware is visible in the Windows Hardware Manager and that you can at least send a fax using the Microsoft Fax basic functionality 2010 GoldBolt Software Fax devices 31 2 Open the FaxSkape Fax Server configuration and go to the Microsoft Fax Provider category Microsoft Fax Provider Configure individual Microsoft fax device settings 4 Enable usage of Microsoft Fax service provider E erties g Detect hardware Line ID Device name Send Receive CSID TSID Microsoft Fax provider device list 3 If not yet enabled click on the Enable usage of Microsoft fax service provide
69. terface and that supports the GSM AT commands can be used Both PDU and text modes are supported which best mode is detected automatically with an Artificial Intelligence method that adapts to each mobile connected to the SMS server Mobiles that connect to the machine using a USB cable can also be used if a COM port interface is given This is normally done by installing the software drivers provided with the mobile device u SMS Devices Configure individual SMS device settings O U Add device Line ID Port Device name Send Receive SMSC U SMSO01 COM3 Siemens 545 Yes Yes Default SMS device list To add a new mobile device go to the SMS devices category and click on the Add device button Enter the information of your mobile device The only important options to set are the device port and the baud rate The rest can be left empty unless other fine tuning is required 2010 GoldBolt Software COM properties S Change properties to configure the behaviour of the d device Device Port Baud rate SMS001 Device name Siemens 545 Service Center Number SMSC Modem initialization string SMS device general options 2010 GoldBolt Software 106 FaxSkape Server Manual 14 3 Sending options When sending SMS messages these are limited to 160 characters per message if using the standard GSM character set and to 72 characters if using Unicode messages if supported by the mobi
70. tes where information about the company the sender the recipient are displayed in conjunction with the formatting of the message text The coverpage is always the first page of a fax Fi Coverpages l Setup coverpages Coverpages Options a New coverpage x No default coverpage Coverpage name File name Users D AllCoverFields allcoverfields htm A Generic generic htm D Modem modern htm E Urgent urgent htm Coverpage list There can be as many coverpage templates as needed by configuring them in the FaxSkape Fax Server configuration Each coverpage can be assigned to registered users for example a coverpage must be different for sales than for marketing so two coverpage templates one for sales and one for marketing are created The sales coverpage is then assigned to all the registered users for sales and the marketing coverpage is assigned to all the registered users for marketing Default coverpage A default coverpage is a coverpage that is assigned to always be sent for each outgoing fax if no other coverpage is assigned to the particular sender For example if a sender is associated the sales coverpage then the default coverpage is not used but if a sender does not have an associated coverpage then the default coverpage is used This ensures that a coverpage is always sent for every outgoing fax The default coverpage can be un assigned This imposes that all registered users that do not have an assigned coverpage will
71. the SMTP Mail server port should be set to 25 since it should be the SMTP mail server default Mail Report delivery SMTP Configure options for all notification and email delivery Notification global options Number of retries on notification delivery failure 3 lt Interval between retries in minutes 10 SMTP General Options SMTP Mail server host name or IP address localhost Test SMTP Advanced Options SMTP Mail server port default 25 5650 E SMTP Authentication SMTP Notification options O Now you will be able to send a fax or SMS by sending a mail to a number faxskape com email address replacing the number part with the actual fax number 2010 GoldBolt Software FaxSkape Server Manual 2 4 SMTP Server Smarthost POP3 Server Using the built in SMTP and POP3 server The FaxSkape Fax Server has a built in mail server consisting of both an SMTP and a POP3 server which together make a comprehensive email server which can be used by your company as your central email infrastructure Mail Server SMTP POP3 Configure in built SMTP server to support number domain addressing for sending Configure in built POP3 server for all registered users to have a POP3 mailbox Y Enable in buitt SMTP server A Changes to this form will take effect on restart of the fax server General Domain name reported to email clients localhost Port for listening to email client
72. there are two conditions for this rule This example shows that for a fax to be routed the Called Party Number must end with 0012 and the time when the fax was received is between nine in the morning and six in the evening If these conditions are met a copy of the fax is sent to sbrown faxskape com 2010 GoldBolt Software Inbound routing e Simone nine to six Enabled inbound routing rule 3 New Remove E Properties Z Add action Conditions If Called Party Number DTMF DID MSNY ends with 0012 5 and Received time is between 09 00 and 18 00 inclusive Actions 2P then route to sbrown goldbolt com Editing a routing rule All inbound routing rules are computed even if a rule has been satisfied then all the other remaining rules are also computed 6 4 SMS Routing SMS messages are received at the fax server and thus it is of utmost importance that the messages reach the intended recipient correctly since SMS messages could be very personal The same applies for incoming SMS message routing The SMS configuration section contains exact replicas of the routing system of the fax but for SMS messages The only difference is that the SMS messages are routed based on the number of the sender the message text and the line identifier O 2010 GoldBolt Software Coverpages e FaxSkape Server Manual 7 2 Coverpages Overview Coverpages are single page templa
73. tions The retries option is used when the SMTP server is not available or a connection error occurs This ensures that the notification is delivered 2010 GoldBolt Software s FaxSkape Server Manual 5 9 Priority and Discount You will need to set priority on some users for sending faxes For this reason there is the Priority and Discount options where you can assign users to their respective priority so that when sending a fax the priority is used for that particular user Priority and Discount Configure users to send at specified priorities or at discount time Normal priority and no discount are default Low priority High priority Discount time A Assign users to send in high priority only A Add x Remove Full name Email address A Mr Admin administrator goldbolt com a Tempest Williams Junior twwj goldbolt com Priority and discount options Discount time is the lowest priority as it will make the fax send at the discount time specified in the sending options category 2010 GoldBolt Software Inbound routing e FaxSkape Server Manual Inbound routing Overview When receiving faxes the ability for the FaxSkape Fax Server to forward a received fax to the correct and intended recipient is of utmost importance The FaxSkape Fax Server has a very powerful state of the art routing engine based on rules The basic concept of routing is based around the restriction that fax
74. ual 5 4 Automatic user import from LDAP Exchange The FaxSkape Fax Server has the ability to import users from LDAP automatically and add them in the registered users list This is done on sending a mail to the fax server When the mail gets to the fax server the email address is checked against the known registered users if it is not in the set it will look it up in the LDAP server set up for automatic import amp Automatic import only works if LDAP is enabled and set up correctly User import LDAP Configure Lightweight Directory Access Protocol LDAP settings for registered user import General Advanced Field Mapping Y Enable LDAP importing LDAP Server Host name or P address of server localhost Domain name e g myldapdomain com goldbolt local Y Auto import users from LDAP Authentication User name Password administrator Miscellaneous Test LDAP server take several seconds Change configuration scheme LDAP user import general options Setting up LDAP is made easy by the use of templates Common settings for different LDAP server are preset by selecting a configuration scheme which is asked the first time when enabling the LDAP importer or when clicking on the Change configuration scheme link To connect to an LDAP server some basic settings are needed These include the host name or IP address of the machine where the LDAP server is located the domain name of the LDAP serv
75. uct expansion modules may take advantage of the archived store 2010 GoldBolt Software Advanced Use s 10 2 Reports When users send faxes or SMS messages notification emails are sent back to the sending user to notify him of events like submission to the fax server failed fax transmission and successful fax transmission This is also true when receiving fax or SMS messages designated users will receive a notification report showing and including the received fax or SMS message These reports can be fine tuned via the reports configuration The most useful option is whether to include the fax attachment within the report This would be useful to save bandwidth or email inbox space P If reports are disabled archiving and logging still takes place Only the notification is not sent Fax Reports Enable or disable reports for inbound and outbound fax transimission Received fax reports V Route received fax reports to intended recipients Y Include fax attachment Successfully sent fax reports V Send transmission reports to sender Y Include fax attachment Failed sent fax reports V Send transmission reports to sender V Include fax attachment Other reports 4 Send submit confirmation report Fax report options amp All reports are enabled by default It is recommended that all reports are enabled for the user to know what is happening to his fax or SMS message 10 3 Logging The Fa
76. xSkape Fax Server has the ability to keep a log of all faxes and SMS messages that are sent and received within the fax server The log consists of aComma Separated Values CSV formatted text file with each line containing a reference to a fax and SMS message send and received Mm WW The log files are found in the logs folder under the installation folder of the FaxSkape Fax Server Due to the nature of CSV files the log files can be imported into applications like Microsoft Excel for O 2010 GoldBolt Software s FaxSkape Server Manual special processing This is useful for billing summaries or reports Fax Logging Enable or disable logging for inbound and outbound fax transimission Received fax logging V Enable logging of received faxes Successfully sent fax logging V Enable logging of successfully sent faxes Failed sent fax logging V Enable logging of failed sent faxes Fax logging options amp Logging is enabled by default and keeping it enabled is recommended even for legal reasons Future product expansion modules may take advantage of the logging store 10 4 POP3 Downloader In addition to having a built in SMTP server the FaxSkape Fax Server has the ability to download mails directly from a mailbox in any POP3 server The POP3 downloader can be used in cases where the built in SMTP server cannot be used for company reasons or security reasons or when using your current ISP provided email box as the
77. y 5 7 The HTTP server The FaxSkape Fax Server has a built in HTTP server for serving pages to web browsers The main purpose of the HTTP server is to host the fax monitor to registered users with a password configured The default HTTP address to access the fax monitor from a web browser is as follows http 192 168 0 1 5652 jobmon The above example assumes that the FaxSkape Fax Server is installed on the machine with IP 192 168 0 1 and that the HTTP server s port is set at 5652 which is the default for the first time install The default virtual folder name jobmon can be changed from the virtual folder name field in the HTTP server options Web Server HTTP Configure in built HTTP web server for all registered users to access their personal area including fax jobs V Enable in built HTTP server Changes to this form will take effect on restart of the fax server General Port for listening to web browser requests 5652 A user must use the full email address to login to the associated personal area Realtime Monitor Virtual folder name tmon Job Monitor Virtual folder name jobmon Advanced Listen on 0 0 0 0 Al interfaces r HTTP server options 2010 GoldBolt Software s FaxSkape Server Manual 5 8 For registered users to login to the fax monitor they have to use their full email address as the login name Users that do not have a password can still access the HTTP server
78. y strings amp It is important to note that if a coverpage contains custom fields and these are removed from the coverpage options these will not be replaced and will remain in the coverpage as prot or ccf 2010 GoldBolt Software Monitoring FaxSkape Server Manual 8 8 1 8 2 Monitoring Overview Fax monitoring is an important factor in a fax product and the FaxSkape Fax Server provides a very effective way of providing this The monitor provided by FaxSkape Fax Server gives the possibility for registered users to keep track of and control their own faxes while giving the rights to administrative registered users to control company wide fax flows This creates a problem that special client software would be needed on the registered user machines but with FaxSkape Fax Server you do not need the administrative burden as no client is needed on the registered user machines Only a web browser is needed amp The built in HTTP server hosts the monitoring web site so it must be enabled to get access to the monitor a Y Supported web browsers are Microsoft Internet Explorer Mozilla Firefox Opera Apple Safari 3 is also supported but only on port 80 since Safari seems to block ports other than port 80 Connecting to monitor from clients To connect to the monitor via Web Browser from the client you have to use the following URL http lt server gt lt port gt jobmon For example if the server machine ha
79. you want to receive faxes from this device it is recommended to set the Called Station Identifier CSID to the phone number of the line that you will be connecting your modem to The CSID is used to identify the receiving fax machine in this case a fax modem to the transmitting fax machine You may also control how many rings are needed before the fax modem answers the call as a fax machine A recommended value would be 2 or 3 but this can be set to your needs amp If you are using the Caller ID detection feature the rings before answer setting MUST be set to at least 2 rings This is due to the fact that Caller ID data is sent to the modem between the first and second ring If you do not wish to use Error Correction Mode when receiving you can do so by clicking the Disable Error Correction Mode ECM check box option The Force low resolution 200x100 DPI check box option is used to allow the receiving of faxes only in the fax lowest resolution at 200x100 DPI This reduces the time needed to receive a fax by half but also reduces fax quality You can also limit the maximum receiving speed of the fax modem This is normally used when the status of the phone line is known to be of low quality 2010 GoldBolt Software 24 FaxSkape Server Manual Change properties to configure the behaviour of the device Receive faxes on this device Called Station Dentifier CSID 12345678 Number of rings before answering call

Download Pdf Manuals

Related Search

Related Contents

Descargar el Manual  POC-120 User`s Manual  TimingAnalyzer User Manual  MANUAL FANTEC P2300    COLORdash Accent Quad Quick Reference Guide Rev. 2 Multi    mod. 220 avp ce uso domestico/ce home use essedue srl via dell  Sybase Mobiliser Platform 5.1 Installation Guide  I-SERIES - Movetec  

Copyright © All rights reserved. Failed to retrieve file