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1. Adding Users and Cards PIN s is quite sim ple Let s take a step by step approach to adding anew U ser v Click on the Users menu and then select Users again The User Details V screen will then appear Click on the Search button e This will display a list of all the existing Users and allow you to create a new User and Card by pressing the N ew button at the bottom of the screen W hen you press the New button TITAN will supply you with the next available User num ber Line Detail Ae SOJTECOM hinsta Ble User Details pl 414 Soe ml aali 2 Laas 4 Bho Alam Gip boo Gp Floor Bip Comms Cad lense Crack Iecus Card Security Last Hante Wie ster Pre Hame reece wie Phoma S E ooo Pirr BY isr Typ Porma Micard Wae Tiii y m Stari Nata ooo Shant pime End iate f End Tama Sialis artia ard oni Long Atessa Tra Priviheqeed v The User Details screen will appear again Thisiswhereyou fill in the details about your new User Not all the fields need to be filled in although it is recommended that you do so Theim portant fields are e User Number This is the C hallenger User or card number This number will be any number between 1 and the maximum number of Users which your system can hold The total number of Users depends on your system configuration The U ser N umber is used by TITAN to link the User and their card to the functions that can be 21 GETTING STARTED
2. This will connect you with your remote server and once connected all menus available to you will appear Add New Clients From the Admin Add New Clients menu you can change or add C lient A ccess control This allows you to allocate O perators to specific machines or networks From the list of O perators simply assign them to the machines you wish making network sharing and structures easier to follow Server Communications Account From the Admin Communications Server Account menu you are able to under W indowsNT allow access to server based inform ation that isnot housed on the local PC To do this you must fill in the information on Domain for WAN or Machine LAN name User N ame and Password T hen access will be granted to the network Note The PORTS menu will be disabled from the Admin menu for local machines that arenot connected to the server O nly server based machines are able to access this menu 68 MAKING THE UP GRADE Registration TITAN comes with many extra software features that require you to register them for full use These add ons include Photo Id and Multiple O perators and N odes Registering these products is easy N ote You must be logged in as the Administrator if you arerunning Windows NT to register these extras From the HELP menu go to Registration You have two options Registrar and Inform ation The Information menu lists the products already registered when they were re
3. performed and the Areas that can be accessed W hen programming cards the ID number programmed into the card is also the U ser number Unless your system uses a card offset or IU M e Last Name First Name You enter the full nameot your new User here This makes it easier to identify the person in reports and through TITAN Note Only the names of the first 200 Users and only 50 if the Challenger is not fitted with memory expansion will be downloaded to theC hallen ger This sav es space and keeps your system running atoptimum perform ance e Dept Pos Users can be assigned to a particular position or department to indicate the area in which they work Department details are entered in the Department option in the Admin menu and this is where the Card File option is also found The Card File Option sets a Photo ID card type to each department For example everyonein the Engineering department will be automatically assign ed the en gineering card type and layout usingtheC ard File option ifyou have Photo ID installed on your System e User Type This only applies to Doors 17 and above that are connected to an Intelligent 4 D oor C ontroller If your system does not have a 4 D oor C ontroller installed your User Type will be N ormal T here are three other U ser Types available for selection Dual Custody This requires a second valid user code or card to be entered or badged to perform any Alarm or Access control functions Gu
4. 61 MAKING THE UP GRADE System Properties System Properties manages the following Card Program mer passwords This option comes with a default password that can be changed You should change this default to a password of your OWN C ard Password Lock W hich can be locked or unlocked See C ard Toolbox above Site Code Programmer Settings Site code numbers and settings can be accessed and changed from here Please note no integers can be greater than 127 for the Site code The Site code comes set as a default or with a default properties card H owever the O perator can change this code although this is not recommended W iegand Format There are two choices for the format in which the card data can be written e Tecom Wiegand A SP e 26 Bit Wiegand Tecom W iegand is recom m en ded Card Programmer Software version The version number of the C ard Programmer Software can be accessed here and is available as a reference for technical support issues 62 MAKING THE UP GRADE The following Card options are available from the U ser D etails screen in the U sers U sers menu Card Issue The Card Issue screen allows you to manually check and change the Card s Ex GIE m al 4 gt pb 7 C hallen get Number Status Raw Card its Card Issue Credit Issue Card Security Oo E Data number actual Card N umber site codeand PIN code It is from this screen that you send the card inform ation to theC ard
5. The search string will now appear in the Criteria box at the bottom of the page If this is all you wish to search then hit the FIND button But you can add more than onestringto your search and you can now go back and add extra fields and extra search criteria For exam ple A sim ple search Department Engineering 65 MAKING THE UP GRADE A morecom plex search Department Engineering and Card Status ActiveandCardID Number lt 200 W ild cards can be used on any string field or user defined field too For exam ple Last Name GR will return all the U sers whose last name starts with the letters GR T hereto re Gray Graham G riffiths etc etc You can delete any part of your search at any time by right clicking on the unwanted string or delete the whole search by pressing the N ew button in the top right corner of the page Hit the FIND button and your search records will then appear back in the U ser D etails field These U ser details will be restricted to only those matching your search criteria These records can be edited but no others The top bar will turn blue to denote that these are restricted files the bar is usually gray You can then print aReport of this search Orsaveacopy ofthe Report to your hard drive for future use To undo therestriction and return to thenormal U ser D etails form sim ply click on the magnifying glass once more The U ser Details form will now return to normal with a gra
6. You can also list them X Cancel alphabetically if preferred 27 GETTING STARTED User Summary Report The User Summary Report option allows mempen lel ES you to generate a summary Report on all the User Summary Report Users in your TITAN system This Report ooo m differs from the Users Report above as this Report lists one User per line instead of one Print From to 0 User per page This allows more Users to be Weitere viewed at one time The Report can be generated to screen or printer X Cancel You have the choice of printing all U sers for a complete Report or a range of U sers fora smaller Report You can also list them alphabetically if preferred Door Groups Report The Door Groups Report option allows you ee ear france En a to generate a Report on all the DoorG roups Door Groups Report in your system This Report will list all D oor Groups and their Time Zones for easy etenger o reference O ne Door Group is listed per line Print From i to 2 and the Report can be generated to screen or M All printer Print Cancel You have the choice of printing all Door pas Groups fora com plete Report orarangeofDoorGroupsforasmaller Report You can also choose Door Groups connected to specific C hallen gers if more than one C hallen ger panel exists in your system Floor Groups Report The Floor Groups Report option allows you to generate a Report on all the Floor Groups in your TITAN system Th
7. photocopy credits soda machine credits parking credits These can be changed added to and subtracted from Each time a card is badged at the particular area credits are subtracted from the card All four of these fields can be changed from the default settings Define Location Rights Like C redit Units but in this instance dealing with access to various locations For exam ple Front O ffice Factory Store Room Executive Suite A ll four of these field names can be changed from the default settings Write Reader Config Cards Reader Configuration C ards allow for you to specify the settings needed for the readers and then write all the necessary data to one particular card Then you travel around your site badging at readers that need to be program med and each reader will default to theinform ation settings housed on the configuration card The information on the card can be read back to TITAN and also re written This allows for your settings to be changed at any time Factory set default settings are also av ailab le Tools The Card T oolbox allows for easy manipulation of your access cards The C ard Toolbox allows you to remove all information from the cards turning them back into blank factory default cards for future use N ote T his process will rem ove all inform ation unless the passw ord is locked on the card To blank acard with a locked password you must first unlock the password See System Properties below
8. provided you have access to them e I solate D eisolate Isolate and D e isolate operations are easily performed by placing the cursor above the relevant device and selecting the operation from thepopup menu Add Edit Maps The Add Edit Maps menu allows you create and save your own maps or edit the maps currently available Icons are available on the right hand side of the screen for quick placement of Map Links Areas DG Ps C hallengers RA Ss Relays D oors and Inputs Connect these items to points and Areas in your System and drag and drop them onto your map Backup Event Log The Backup Event Log menu is discussed in detail in Chapter 2 G etting Started Backing Up D ata Department F Depateents Me T biou Pii E The Department menu records details of pei H AY Sia allez a Department which can then be assign ed u to Users For Example Administration omenma peme Factory Advertising or Accounts It also Somme jsourtris iumin Baim 2 Frere designates which card layout is to be used for each department if you are using Photo ID Different Departments can have different layouts and styles and these cmas st are assigned herein the C ard File option 54 WHAT S ON THE MENU The Challenger Menu The Challenger Menu contains options for programming your C hallen ger System through TITAN This menu should only be accessed by trained C hallen ger Installers and Administrators Usually this menu is not avai
9. 200ms and POLL TIME OUT to 20 seconds SAVE this inform ation Goto ADMIN and select PORTS Select the PORT NUMBER that you wish to use on the PC for the connection Makesureyou haveonly one port selected and delete any other ports if they exist Select COMMS PORT NO Same as Port No If dialing to a Challenger using the C hallenger s on board modem set this speed to 300 b p s If using a separate modem attached to theC hallenger viaa com puter interface select 4800 b p s Set COMMSMODE to VIA MODEM 74 TROUBLESHOOTING TIPS Ss S NA amp S S SS SS WN Enter your Modem Initialisation String SAVE this inform ation Goto ADMIN and selet CHALLENGER Set CHALLENGER NO to 1 Make sure this is the only C hallen ger that exists and if other C hallen gers exist then delete them You can have more than oneC hallenger on asystem if you havea panel link or multi drop setup Set SECURITY PASSWORD to 0000000000 T his security password must also be set on the panel via the RAS in Installer option 29 installer menu Security attempts must also be set to 255 Computer address is also to be set to 1 in option 9 installer menu Set the PORT NO and the Address number to 1 if using C om 1 Enter the PHONE No that you will dial Set the MODE asMULTI RING SAVE this inform ation GO back to FILE select O PEN SYSTEM Set TIMEOUT BETWEEN CALLS NO OF RINGS NO OF CALLS Placeatick on ACTIVE SYSTEM and SAVE Cli
10. A h Of ss Fiert Wia d Tmt ore By FoiPe File Wid i decom 4 TA MO I dA erum 4 d Tac onde A dhe onus Fa dec om a Ai siop e Haloa 1762231 kylar 5 HAm Oby 103 Fier Sabet e Now click the Start button TITAN will cycle through these db files and compact them if necessary This will pack the database and reduce the size of your databases and save your disk space e When thecompacting has finished click the C lose button to exit 73 TROUBLESHOOTING TIPS Connecting TITAN to Challenger Connections and initial setup of your System should only be attempted by your supplier or trained personnel These steps are provided for emergency useonly or for your supplier s referen ce TITAN CONNECTION TO CHALLENGER VIA MODEM T his feature allows you to connect to aremoteC hallenger using amodem to provide upload and download capabilities N ote You cannot have more than oneC hallenger per System when connecting to TITAN TITAN willnot look at more than oneC hallen ger at atimeunless you have a panel link or multi drop setup Please follow these steps v x Ss NS S Sm A N S Install the TITAN softwareon your PC and make the necessary connection usinga modem A fter installation log in and go to FILE and click on O PEN SYSTEM C hoosea System or create anew System Make the System inactive G ive the System anumberin SYSTEM NO G ive the System a description in DESCRIPTION Set POLL RATE to
11. C hallen ger and User menu data forthe chosen Challenger C opying an entire System includes all the following options All Challenger and User menu details System Poll Rate and Timeout settings C hallen ger Ports Map details It doesnot copy theC ommand Queueor the History to thenew System D elete T his option will delete either a single C hallen ger or an entire System Entering a System number and Challenger number will delete all details for that Challenger only Leaving the C hallenger number blank will delete the selected System completely Note Use this option with caution When a C hallen ger or System is deleted it isnot possible to retrieve the deleted data Upload all from Challenger s This option is used for uploading all data from all the Challengers in a System into the TITAN database The entire database may be uploaded or just the Users or Installer options N ote All C hallen gers in a System should be online during the upload process Download all from Challenger s T his option is used for downloading all data from TITAN to all the C hallengers in a System The entire database m ay be downloaded or just the Users or Installer options 36 FEE Air Gowen Hip Cori dim ade C pars San C priar Mieri aa Upisani ai hcr Lh aiarra 2 k knea Dorka afl lo Challenge rn Pant 4a Fapa Ivchadier 2 hears C Palaren Si baba Uru Peale oc Lag ol Ep E3 Alen Somer Eiccap Larta oer Aden C Doers pann Epia
12. Program mer O nce you have made any changes needed to the default settings you press the W rite button Place a blank User card over the marked area on the TS0870P and the Program mer will beep twice when the card is successfully written Your User card now has a copy of all the User information you programmed into TITAN and itis now ready to use Credit Issue TheC redit Issue screen allows you to manually e W rite credits to a U ser s card e Read card details and credits back to TITAN e Identify theowner of the card Card Security TheC ard Security Screen allows you to view and change e Access levels e Location Rights e Read and write card details from TITAN Software to access cards and back again from access card to TITAN Software 63 MAKING THE UP GRADE Photo ID The Photo ID tool allows you to capture images whether video or Dmp and jpg images to be used on Photo menu you can capture the images design your cards and also print and display a photo album of staff You ll find the Photo ID tab in the User Details screen in the Users U sers menu F qed Ma hts bhan Giga Cigar Cip Fecr Gip Sarea Cad haaa Caki ID Smart Cards From this Kame TEGH Master Image Capture Image C apture is accessed from the Photo ID tab under the U ser D etails section in the U sers menu You have these options Capture This allows you to capture images viavideo and save them for use
13. communicate with a Challenger This screen Setdlarms can only be edited while the System is inactive It contains Use Defined Titles the following options ee Backup Event Log e Challenger No This is the number of the Department Challenger in the current TITAN System Valid An Challenger numbers are in the range 1 to 1023 The C hallenger number in TITAN should be the same number as the actual Challenger number For exam ple if you have three C hallenger panels numbered 6 7 and 8 then the corresponding Challenger num bersin TITAN should be6 7 and 8 also e Security Password T his is the 10 digit Security Password used to gain access to a Challenger It must match the Security Password programmed in the C hallen ger in Installer O ption 29 Security Password e Description and Location pme Piel Es Used to describe the Ghellencer oe BY S R a a a bl a Challenger and its location e but NOT downloaded to tatenaer He eS theC hallen ger panel Eee Phone a e PABX number Used mmm it 2 nadia NO When dialingin to aremote mande Cycle i imn time Ji m iibi Fiy Challenger The number C mome c mrert used to obtain an outside E andy E iing lin Q y ia 9 SW it ch h 0 ard e g Lanne aE LE i gt Dieta VAR meia 0 This field is optional and may be omitted ifthe modem isnot connected via a switchboard Phone The phone number of the C hallenger Used when dialing in to a rem oteC halle
14. example a manager could have areas consisting of an Office W orkshop Factory and so on To select an Alarm group for this new U ser press the right mouse button and choose Add Edit and a list of _ ail i ALAM aleei 2 available Alarm Groups will be displayed Choose the Alarm Group by double clicking on it It will then appearin the Alarm Group screen v Now click on the Door Groups tab The Door Group determin es which Doors and during what times the User can have access To select aD oor group press theright mouse button and choose Add Edit and a list of available Door Groups will be displayed Choose the Door Group by double Clicking on it It will then appear in the D oor G roups screen v Now choose the Floor Groups tab The Floor Groups or Lifts determines which Floors and during what times the User can have access to these Floors To select a Floor group press theright mouse button and choose Add Edit for a list of available Floor Groups Choose the Floor G roup by double clicking on it It will f alaj Pl F gt Beints ERDEI thor Phn feen es Bme TELS beets Lee pir ff F D ahata Usor Details aog ali pra Photo D Lara Epi ep i eee si ies Tad Senet iboe Mumba e He SO EDOR H Hame TECON Master lee BL Lid Fou Programe then appear in the Floor Groups screen 24 GETTING STARTED v When you have finished making changes and updating y
15. for Click the right mouse button in the blank field for a list of the available items Depending on theTypeof Event you are searching for different items will be av ailable from this menu For example if your search typeis Inputs then a list of available Inputs will be displayed in the From 0O nly field for Areas or D oors a list of Areas or Doors will be listed and so on You can choose which items to search from here If this field is left blank TITAN will search on all events of the required type For example A ll Inputs will be searched if the Type is Input and the From 0 nly field is left blank gt To Usethis to list the last item in therange O nce again you can click with theright mouse button to view a list of available items If this box is left blank TITAN will search O nly on the item listed in the From 0O nly field and not From it gt Text After completing the above options you can also type in a text description to narrow your search even further For example if you have chosen to list all the events in Area 4 but you only want to list the Alarms that were activated in Area 4 you would choose Area in the Type field and 19 GETTING STARTED Area 4 in the From field and type A larm in the Text field Thereport will then list only the Alarms in Area 4 Please N ote The Text search box is case sensitive so be careful how you enter your text Searching for alarm will notincluderecords with Alarm o
16. in addition to supplying information about your problem and or question The email address is support tecom com au For Sales Information you can visit our web site at www tecom com au email sales tecom com au or call 61 3 9259 4700 and ask to speak with oneof our sales represen tatives Microsoft and W indo w s are trademarks of Microsoft C orporation USA Borland D atabaseis atradem ark of Inprise C orp USA A ll other product and com pany names may be trademarks of their respective com panies PREFACE T his page left blank intentionally OVERVIEW Chapter Overview the installer and end user TITAN is designed to make C hallenger Programming easy and simple to do without the need for complex commands or strings All the information is entered directly from your Windows desktop TITAN also allows operators to keep check of any changes in your control Areas monitor incoming Alarms D oors and Inputs T he TITAN Security System provides a host of Windows features for both All Challenger information and programming is entered via simple to use custom designed windows and is stored in Borland compatible databases O nce all programming data has been entered the O perator has the option to download the whole database or just a single record to your C hallenger system D ownloads and Uploads to your C hallenger system can be performed via a dial up modem or direct serial connection M ainten ance and record keeping is al
17. ontinuous mode Then it would be possibleto haveoneor more C hallen gers connected via each port e Modem Initialisation String The Modem Initialisation string is important when you are to Dial connect as it determines how your modem will go about connecting as well as how it behaves during callback and when hanging up A list of the most used strings for popular brand modems can be found at the Tecom Website at http www tecom com au techbull titanup date htm ortry http www modemhelp org inits for a complete list Command Que The C ommand Que menu lists all commands waiting to be sent to all C hallen gers in a System If there are any commands waiting in the Q ueue this will be indicated by a blue bar at the bottom ofthe screen Command Queue at a be a E ered hence Si Firth Maier Device Tins Count Dew Tipe Rea Tupe Command Liebe recone J l J 14 3 Dakia Hoida Dakta Doop These commands may be Upload datafrom Challenger to TITAN database D ownload datato C hallen ger 51 Remember that some of these options may not be available to you depending on your security level All these options are available to the Administrator and Installer however WHAT S ON THE MENU Commands such as opening D oors resetting or isolating Inputs and arming A reas If the System is active the commands will be sent to theC hallen ger s If the System is not active the commands in theC ommand Queue will
18. other options and products when you need them That swhat Add AsYou G o simplicity is all about 58 MAKING THE UP GRADE Chapter Making the Up Grade Using the Advanced User Toolsavailablein TITAN ITAN will grow with your security needs Because of this many extra TITAN features can be purchased by you when you need them You can purchase them for lifeor for acertain period of time W e ll discuss in this chapter the Advanced U ser Tools available for TITAN T hese features will help you expand your system when you need to Some otf these tools are specialised and that is the reason why they do not appear in your original TITAN software You will find a need for some tools and also find some tools you would never use Read this chapter to learn more about the added optionsofTITAN Orasaguideonceyou havepurchased theoptions TITAN gives you the flexibility to choose what you want when you want it Intelligent User Memory Intelligent User Memory allows for more information to be downloaded to the Challengers in your system The default card information available on systems without IUM is 26 bits With IUM installed you expand the amount of card information to 48 bits and haveover 60 000 Users program med into your system as Opposed to just 11 400 Users fornon IUM systems From the Administration C hallenger menu each C hallen ger can be checked to seeif the IUM is installed This box is ticked when a C hallen ger
19. people who know the security industry intim ately Many of our customers have found that TITAN is easy to usewhilst still being able to completely control even the most intricate security system W hole series of commands can be just a mouse click away and time spent on training and program ming is drastically reduced Initially you may only use the most obvious features of TITAN Over time as your access requirements expand you will discover a wealth of additional features and capabilities that are waiting for you when you areready forthem This manual isa helpful guideto taking full advantage of thesoftwareyou now own We have managed to keep ahead of our competition only by listening carefully to Our customers and responding quickly to their needs O ur developers are constantly on the lookout for new ideas and improvements for our next update We always welcome your comments your feedback and your suggestions Please accept our personal best wishes for selecting TITAN We appreciate your support and thank you for your patronage Dean Reilly amp Peter Floyd G eneral M anagers Tecom system s PREFACE License Agreement W hen you install TITAN you agree to abide by therules and regulations set out in this document Installation should be completed by your supplier and the TITAN Registration C ard should be filled out by the registered o perator and mailed or faxed to Tecom Systems Useofa licensed copy of TITAN by any person or b
20. remain there until the next time the System is online active e Clear All Commands Button F l Pressing this button will delete all commands from theC ommand Queue e Delete Button itt Pressing this button will delete only the selected command trom theC ommand Queue Timed Command Queue The Timed Command Queue menu works in the same way as the Command Q ueue above But this lists com mands that are awaiting activation due to timeor date specifications FE e Command Queue Timed Command Queue Timed ala ell l e Gerd GobeTane Cee O O Chema Sia fO Fesh Master Device Trane Cot Der Tye Aea Type Commend f For exam ple if two employees are to start next Tuesday 26 of October and their User profiles and cards have already been created the commands to activate these cards will sit in the Timed C ommand Q ue until Tuesday 26 of O ctober when they will be downloaded to theC hallen ger Security Menu The Security Menu option provides you with access to the TITAN Operator passwords and the TITAN menu options that O perators can access You will be presented with a list box of names of the O perators on the system If you wish unin Sesion _ i to modify an O perator s access details then eae ee eee T sim ply select them by clicking on their name ee then click Edit O perator This will bringup wm Sienan their record details window for you to alter as et in you wish To add a new Operator
21. to be added to a User Examples might be a second telephone num ber car registration number or em ployeenum ber Display Maps The Display Maps menu is used when you are interested in finding the location of A larm san d acknowledging devices in Alarm By selecting an Alarm in the Alarm list box you will automatically be shown the Alarm s origin represented by the highlighted flashing icon Note that all devices assigned to the map currently in Alarm will also be flashing N ot 53 WHAT S ON THE MENU all Alarms in the Alarm list box will have had icons assigned to a map these are easily identified by the information in the bottom status bar The status bar will also show the X Y coordinate for the device associated with the currently selected A larm e To Acknowledge Alarms Devices in Alarm can be acknowledged by right Clicking the mouse while holding it above the device to be acknowledged double clicking on the Alarm in the Alarm list box or selecting the acknowledge item in the devices popup menu Acknowledged Inputs are automatically reset when acknowledged and therelevant inform ation logged e To Control Devices To control a device which has been placed on your map simply hold the cursor above the device and select control from the devices popup menu The device will automatically appear in the list of devices to be controlled C ontrolling can be performed on icons in either the Add Edit or D isplay M aps dialogs
22. to be printed From these Options any or all may be selected for printing Print Reports Door Door Text Words Door Controllers Controller Timer Door Controllers Macro Logic Time ones Door Lifts User Categories Door Floor Vault Door Regions Security Password Event Descriptions Panel Link Event Flags Panel Link Event Map Inputs Panel Link AAS LED a Input Shunts Panel Link Relay Map lt rming Stations Hap Relays Macro Logic Printer Communications TZ to Follow Relays System Options B Setup y Print Close U sers By Region Lists all Regions used in Intelligent A ccess C ontrollers and gives a list of Users currently in each Region N ote For this Report to work D oors on the Intelligent A ccess C ontrollers must be program med with in out Regions 56 WHAT S ON THE MENU e Muster Generates a Report based on a Region showing Users inside or Outside a given region Region Number Select a Region from the list Only regions programmed in the Door options In Region and O ut Region will be listed Time mins The Report will show all Users who have entered the selected region during this time This can be left blank when the 0 utside Region option is set Process for The Report will either list all Users currently Inside region who entered in the time given or all those O utside region Region 0 Outside This option will decide whether the M uster Report will inc
23. weekly to monthly or longer Backing up data is quite sim ple Follow these steps v v v Click on the Backup Event Log in the Admin menu The Backup Log screen will ap pear Select the dates and times from which you want to backup Clicking on thedrop down arrow in the From Date and End Date fields will present you with a calendar to make choosing dates easier Choose your Backup Format Select Start and End Date for Bache From Daia os Get 09 To Dst 71 Oct 99 Tima 112 1 52 PM Time fed Ph l Deki Events after Bschup Compress Fez ip Backup Format Databasa File db C Tent File tat Salt Teama ru Dean either a D atabase db fileoraT ext txt file Choose your Backup Options Whether to delete the events from your System after backup and whether to compress the size of the file into aP K Zip form at Then simply provide a name for the backup file and select the drive or storage device where the file will be written Finally click on the Backup button to begin backup of your History Also note that by clicking on the Remove button you are able to select backup files to be deleted Beaware that you cannot backup data unless your security access allows you to 30 GETTING STARTED Logging Off Once you have finished your session with TITAN there are two ways to log off from the System In the File menu e Click on Log Off This will log y
24. 0 characters This is NOT downloaded to theC hallen ger Floor Number A Floor number from 1 to 64 in theC hallenger system All av ailable Floors are listed If a Floor is not assigned aT ime Zone the Floor is not valid for that Floor G roup Time Zone N umber A number between 1 and 24 You can right click on a Doorto see which timezo nes are available The H olidays menu allows you to enter 24 different H olidays for theoneC hallen ger The Holidays recorded here may be used in conjunction with Time Zones to control Access or Alarm functions For example staff who are allowed access during normal week days can be denied access on weekdays declared a holiday Holiday Number A 2 Holidags Chall Ha i MONNE number representing the kail oi AS oloa holiday Rangeis from 1 to ee 24 Holiday Hunib er 1 Description ee Description This field is Ss titimminge 0 for atext description of the utah al a holiday Max 40 characters which is NOT downloaded to the C hallen ger panel H oliday D ate dd m m yyyy D ay Range 1 to 31 Month Rangel to 12 Y ear Range 1991 to 2090 48 WHAT S ON THE MENU The Admin Menu TheAdmin Menu contains many Challenger and TITAN BEPA maere Wingo administration options that can be changed and Challenger program med depending on your needs Ports Command Que Challenger Timed Command Que The Challenger option sets up the options required for Securit Menu TITAN to
25. Define Credit Units Define Location Rights Setup Ta Oo The Setup menu contains all th e Options feo pe te and settings needed to configure your Setup Smart Card Program m er e Port Choosea port that has been designated a Card Programm er Port If no port has been designated a Card Programmer port then identify a Comms port connected to Administration Ports that will be specified as a Card Program mer port e Connection password A C onnection Password is needed to connect to the Card Programmer so no unauthorised cards can be programmed This password can be any numeric password up to 10 characters in length and is manageable by the O perators 60 Note By placing a total of 65 535 credits on a card it will turn the card Into a master card and the credits will never be removed MAKING THE UP GRADE e Poll Rate Allows you to set how often TITAN will poll the card program m er e Activate Program mer T ick this box to allow the Program mer to operate e Master O verwrite Password T his will be needed in the following situations W hen anew card fora U ser is created and that U ser already has a card issued W hen a request is made to rewrite datato a card that already has data On it T his password can be changed by O perators with the correct security access Define Credit Units C redit units allows fora maximum on 65 534 credits to be placed on the card for the use of Users For example
26. Events include e Events reported by theC hallenger s in your security system e Alarms that have been activated and acknowledged e Challenger programming changes performed by yourTITAN software a Eygen Long i RASTER G alli tohallanceard detautt Ooarelar maod TECON MASTER Challi hallengeri deraut Cperater madid Inpul 4 TECOW WASTER Challi Wtalangar 1 defaut Opera modmed Inout 3 TECON MASTER Chali Shallengeri ideau Qperater madrid Input 2 TECOW MASTE Chall Challenger dafault Operater madik Input 1 g21 10 1 888 4 31 31 TECOW WaSTER Chalii trallenger deraut Operstar modii inp 1 21 10 1889 1 57 36 TECON WASTE Chall 6Challangeri Haiut Operator modified DGFP 4 11 10 1060 125910 TECOW MASTER Chall rallanger deraut Operator modited DEF 2 71 10 1959 1453 58 TECON WMASTEF Chali Challangeri default Operator madid DGF T 21 10 1888 1959595 TECON ASTEA Chall lrellenger erui Operstor modified DSP 211 101959 T0521 TECON MASTER Operstor meded Slem 21 10 4099 11 5741 OPERATOR TECOM MASTER Logged onto P 1271 1019559 11 30 15 OPERATOR TECON MASTER Logged on FE 121 101600 1140 50 OPERATOR TEC OM MASTER Logged onto PE OPERATOR TEC OM MASTER Logged sf PC You are able to double click on any Event in the Live EventLog and that Event will be displayed on the screen along with any Alarm Response details entered when the A larm was acknowledged T his function isa handy way to quickly access a list of pas
27. G O0 T UOS A oIpmoysS 7A0TeDBdoO T his page left blank inten tionally Operator s Guide to TITAN Management Software v1 0 5 4 TeCCO F2Z 3 F amp F FM amp Tecom System s 646 W hitehorse Road Mitcham Victoria 3132 A ustralia Phone 61 3 9259 4700 www tecom com au T his page left blank inten tionally TITAN Operator s Guide About this Manual TITAN is an access control and security management system for the Windows environment O perator friendly screens allow for system programming system control report creation and alarm handling All security commands and operations can be handled from the TITAN screens This manual assumes that you are e Familiar with the Windows environment e Familiar with computer terms and devices e HaveoneormoreC hallenger Panels installed and working e Havehad yourcopy of TITAN installed by your supplier This manual will help you to e Setup yourTITAN software e Findyour way aroundthe TITAN screens e Show you how to program anddeprogram TITAN features e Inform you of advanced TITAN settings and abilities If you are not familiar with computer components the Windows environment or are unsure as to the current layout or state of your security system please contact your supplier T his page left blank intentionally Table of Contents Preface License Agreement Disclaimer of Warranties Obtaining Updates Contacting Technical Support or Sales Overview Ge
28. System ifaintenance Challenger or a whole System 55minit rai to any directory or file path of Banaan el a your choice This allows you ce ml me ea to move your data between EE different locations The data will be stored as a compressed Zip file to conserve disk space If the data is being stored on floppy disk and fills the disk sain a o ooo TITAN will then ask for fet cos another disk All you are required to enter for the Export process isthe directory that you wish the new files to be saved in as well as the System num ber If only exporting a single C hallen ger the C hallen ger num ber is also entered here Entering a file nam e and clicking O K will start the export process Import This feature allows you to load data for a Challenger or a whole System from any directory or file path of your choice This allows you to 35 WHAT S ON THE MENU move your data between different locations All you are required to enter for the Import process is the directory that you wish the new System to come from and new System number to be created If only importing a single Challenger the C hallenger number is also entered here TITAN will also display the source System number from the original TITAN database C licking O K will start the im port process C opy This option allows asingleC hallenger or an entire System to be copied to create a new identical System Copying a Challenger will copy only the
29. TITAN Database Update UR VistaSean32 TITAN Help A Wp d FF TITAN Security System A wep 2 TITAN Verify amp Rebuild The TITAN Database U tility will then load Thisiswhereyou rebuild your TITAN database Follow these sim ple steps to recreate your data e Click on the Source DB drop down menu in the top left hand corner Choose the file areslite Iku This file contains all the detailsof your TITAN database Click on this file and all the databases contained in the file will ap pear in the screen just below it 71 TROUBLESHOOTING TIPS e Inthe Borrow Structure DB drop down box on theright side of the screen choose the file Titan Struct Trace DE Braces 5 bruciure CA eae Bus Tim ki Eakant Tabled bo vedy end etak Tabisirmiarag koa the 8 garne iorithi bet Suctiee DE e Click on the All button This will highlight all the databases in the areslite Iku file e Now press the Verify amp Rebuild button TITAN will then scan each database and verify that it isnot corrupted If it finds the databaseis corrupted it will rebuild it and fix any problems with the database e Qncecomplete press the C lose button to close the utility YourTITAN databases should now be error free and able to be used once more Compact the Database W hen Events are deleted from the TITAN History they are removed from your hard drive However due to the nature of hard drives some remaining space will alway
30. annot delete a U ser unless your security access allows you to and you cannot delete a m aster code 26 GETTING STARTED Printing Reports Many Reports can be generated through your TITAN system These Reports can range from general day to day User Reports to more complex C hallen ger related Alarm and Access Reports The most frequently used Reports are discussed here For com plete details of all the features in this menu seeC hapter 3 W hat son the Menu C lick on the U sers option under the Reports menu in your TITAN work area The sub menu contains five choices for reports e Users ies Help e User Summary Users Admin t o User Summary e DoorGro ups naeng Door Groups Print All Floor Groups Users By Region Holidays e FloorGroups Wiuster Event Tree e Holidays T hese five Reports are the most common Reports generated by TITAN and are the Ones you may use frequently Users Report The User Report option allows you to generate a Report on all the Users listed in your TITAN system This Report is a detailed Report that lists all User details including User N umber N ame D epartm ent User Type and status One User is generated MbbiaMibitl Pals Es per pageof Report andthe Report can be sent Yser Report to either your screen or printer Print From Bo to 50 You have the choice of printing all Users fora Al complete Report or a range of Users for a Sort Alphabetically smaller Report
31. ard This user s code or card can only perform functions when used in conjunction with a Visitor code or card Visitor Requires a code or card from a User who has a G ward card before any functions can be allowed e PIN Card No This PIN code or Card number is for the U ser to access functions directly on the C hallenger keypad For example to Arm or Disarm Access D oors etc Please note however Users 1 to 1000 can have aPIN code and or card 22 GETTING STARTED Users 1001 to 11 466 can only havea card The PIN number is created by TITAN andis only valid when used with the C ard and PIN function on an Intelligent A ccess C ontroller Ifthe Intelligent User Module IU M is installed all U sers will haveaPIN code e Start Date amp Time End Date amp Time T hese options are used to set time limits on the User s card You can set atime and date so that the card or PIN code is only valid within the period of time you program For cards to be valid the Start D ate must bein the past and the End Date must be in the future O therwisethe card will not work and TITAN will treat it as avoid card O nce the End Date has been reached TITAN will download this information and then void the User from the system e Card Only Check this box if you wish forthe User to be unable to use the PIN code This allows the PIN code field to be used to program cards on formats not normally compatible with the C hallen ger or when a s
32. ard before you save You can have different designs and assign them to different formats For example you can have a design for management a design for office staff and a design for the factory These designs can be as sim pleor as complex as you wish The designs are then merged with the card image and U ser information to be printed out on your Smart Card printer You can then assign the department and username to the cards through the U sers tab Advanced User Search Tool The Advanced User Search Tool allows you prera to format and search a particular group of Vse Search Biz Users Your search results are then printable and the Report can also be saved to the hard drive Vai a A x e 00 00 ara BEB 1 S000 Ob C lick on the magnifying glass in the top right hand corner of the User Details window in the Users Users menu to access the Advanced U ser Search Tool Bel TPE ABD STARE THAE ap AAA A new screen will then appear In the left hand box a list of searchable fields will appear T hese fields are from the TITAN database and also consist of any user defined fields Stet Sear Gi Ard Chom To do a search you simply select the field you wish to search on then pick a value either equals lt less than gt greater than and or not typein your search criteria and then press the tick to continue You can also choose from the right hand box if selections appear there and are applicable to your search
33. ated to what happens when TITAN detects that an Alarm has occurred e TITAN Piatoserces Gin Alain s Ststup Miecedarenus e Automatically D isplay A larm Automall Dey Alarm Rasponee Dialog I Response Dialog W hen an A larm pn yen ii occurs TITAN will automatically pop wer up the Alarm Response dialog window Slit ee is Send Aarm Ack to Challenger e e Automatically Restore A pplication If the application is minimized when an Alarm occurs then the application will autom atically be restored to the screen 37 WHAT S ON THE MENU e Show M ap W hen an Alarm occurs show the map if one exists e Beep W hen an A larm occurs beep five times T his beep is the default System beep e Beep C ontinuous W hen an Alarm occurs beep until all A larm s are acknowledged This beep is the default System beep e Send Alarm Ack to C hallenger W hen you acknowledge an A larm an Acknowledge message will also be sent to theC hallenger to reset the Input If this option isnot selected the Alarm will only be acknowledged in TITAN This means that the Input will have to be reset by a User on a C hallen ger Arming Station This option should normally be selected At Startup T his section contains preferen ces related to what happens when TIT AN is first open ed or started up TITAN Preferences View all Windows Selectingthis Wew al windows a will automatically perform the Show Default Map a View All function on thep
34. biks Upkisd ican hk P hpa al bo Cee P Pint 4 Fi Uae Chee Dhia hae 1 1 hsi lpg Preiars Log of Em WHAT S ON THE MENU Print All Reports This option will list all C hallen ger options for printing From the list any or all Options may be printed Fiint Agente TETE Door Po Tedi Wines i E aE Doar Canitrot Ci rib aiki Tititi Fiom Geoups Door Centrolless Hsm Logio Time Comes aidas Door Liis User Calepmies Sot hem Door Aloo au hallke ngei Door Region TEcunly Paaaeond Ports Event eeonptoms Panel Lrt lam Groups Ewent Flags Panel Link Event Hap ita Links I anal Link RAS LED TET Inma Ghum Panel Lak Relau Map Armen Sebsheors don Aclapa ule Apo ese eure Maco Loge MEF Embay Ter ai C eu ni oben DZ bo Fotlow Aelaga DEP Tasje m D pag 4 setup yf Erim Clore Challenger State T his screen lists all C hallen gers in the current System and shows the following info rm ation Alarm Screen History Contr e The Port theC hallen ger is connected to Open System e Challenger N umber ele cee 5 e Challenger Status O nline O fflin e aak Fie ee e W hethertheC hallenger has been selected to be Print All Reports Challenger State A ctiveor Inactive e Methodof Connection D irect C onnect M ulti Ene ERIS Ring C allback N one Log aff Exit User Preferences This option allows the O perator to set various TITAN options On Alarm T his section contains preferences rel
35. ck onto DIAL to dial out A GREEN LIGHT will now begin flashing on the bottom right of the screen in TITAN in relation to the Comm Port selection made COMM 1 FAR LEFT If the green light does not flash then v y v v C heck the connection cable Check theC OMM Port C heck the interface card Refer as per instructions in the H ardwareM anual Part 2 75 TROUBLESHOOTING TIPS TITAN CONNECTION TO COMPUTER INTERFACE BOARD The C hallenger Serial Computer and Printer interface can be plugged onto the Challenger to provide two serial RS232 PORTS Port A can be used to connect the Computer to TITAN to provide upload and download capabilities Port B can be used to provide a serial output for a printer Please follow these steps v ik S Ss s amp s amp SS S amp S SS XS Connect your PC to the C hallenger via the serial ports on the PC to the interface card using either aD B9 or D B25 connector and R 8232 cable Install TITAN softtwareon your PC A fter installation log in and go to FILE and click on 0 PEN SYSTEM G ive the System anumberin SYSTEM NO G ive the System a description in DESCRIPTION Set PO LL RATE to 200ms and POLL TIME to 20 seconds SAVE this inform ation GotoADMIN and select PORTS Select the PORT NUMBER that you wish to use on the PC for the connection Make sure you have only one port selected and delete any other ports if they exist Select COMMS PORT NO Same a
36. ding on the set up implemented by the Administrator this O pen System command in the File menu may not be available to some QO perators Make sure the Active System box is ticked so your System can be opened and the Dial and Hang Up buttons become accessible If the Active System box is lett empty the system can only be edited and not activated system System System No f Description System 1 default Poll Rate foo Milli Seconds Poll Timeout 60 Seconds ignore event information from challenger Zero Chall Address Default System Dial Options Redial tineou Between Calls i4 Seconds Humber of Rings f Humbert alls fi F Aneswenng Machine Deteat Modem stais Lal Hang Up Choose the System you wish to log into and press Save You arenow connected to your C hallen gers through TITAN 11 There are more options in the Control menu than are listed here See Chapter 3 for a complete list GETTING STARTED Taking Control The Control Menu iswhereyou llfind most ofthe day t0 Smam n ee day TITAN features Take the time to become acquainted ia Sn SNES with this menu as you will use it often In this section we pgp will cover the most frequently used features For complete Door details of all the features in this menu see Chapter 3 Relay W hat s on the Menu Timet D ate Lift Most of the options in this menu allow you to send Input commands to your Challenger or groups of Chall
37. eas Time and Date You ll use the functions in this menu frequently Users This menu is used to program all Users D oor G roups Floor G roups and H olidays This is avery important menu as most of the details about your security system which TITAN andtheC hallenger use will be program med from this menu Admin The setting of options for your Challenger panels are handled from this menu Challenger and Port settings Security menu and Alarm settings are programmed here However please note that some of these options may not be available to you depending on your security level All these options are available to the Administrator and Installer Challenger All Challenger setup options are located here These should be set at the time of installation and should only be programmed by your installer If these options have not been program med contact your supplier im mediately OVERVIEW Reports Generates Reports on all aspects of the TITAN and Challenger system to screen printer or disk A lso discussed Advanced User Tools Additional TITAN options which can be purchased at any time Networking Networking TITAN to more than onecomputer and for more than one operator Troubleshooting H ints and tipsforwhen things go wrong and how to fix them Compliance Issues TITAN meets the full range of compliance issues A full and detailed report is included Final Thoughts The rest of this operator s guide will go into the gen
38. ed in the left hand side of the Doors Window These selected Doors will then move to the right hand box whereyou can make any Changes you wish Clicking on the O pen T ime O pen Lock Unlock Enable or Disable buttons will send those commands through TITAN to the Doors you have selected The Events or current status of any of the Doors you have selected can be view ed by pressing the Status button or tab Time amp Date TheC hallenger D ate and Time can be set or recalled via this option by double clicking on theC hallen ger s of your choice You can select either your current C om puter System Time or enter a U ser D efined time and press Set To recall the time from a C hallen ger select a C hallen ger and press Recall you will then be shown the current time on that C hallen ger C EA Sayer ie lets GH oress Tere W418 13 GETTING STARTED Lift To contro Lifts from this menu select a Challenger from the list provided and also chooseaLitt A list of valid Floor numbers for that Lift will then be displayed in the Floor Description box Select a Floor or Floors from the list by double Clicking on the Floor and then press either Access or Secure The commands you choose will then be sent to the selected Lift C ontroller The Events or current status for any of the Lifts you have selected can be viewed by pressing the Status button or tab Input You can control the Inputs in your system by double clicking
39. egistration if you have purchased them fora limited tim e M ulti O perator nodes are also assigned here too If you areconnecting to a N etwork and want more than one O perator or to expand your network your O perator nodes can be added here N ote If your machine crashes and you loseyourTITAN registry you will need to reinstall TITAN and call Tecom Systems to receive your reactivation codes for both TITAN and the components If only TITAN becomes corrupt and inoperable then just reinstall the TITAN software 70 TROUBLESHOOTING TIPS Chapter Troubleshooting Tips Common questionsand answersabout TITAN hardware systems can seizeor crash W edo everything in our power to make sure this doesn t happen but if things to go wrong refer to this C hapter for help We list here the common ailments and how to fix them We hopeyou never need to use this section but it s handy to have just in case T ITAN is designed to be as easy to useas possible H owever occasionally PC Verify amp Rebuild Titan If your System crashes and your TITAN database is corrupted you will need to use the Verify amp Rebuild option available with TITAN Click on the START button in the bottom left hand corner of your Windows desktop Click on Programs and then on TITAN Security System and then on the TITAN Verify amp Rebuild icon TITAN Security Spaten d fast Database Administrator US Vet Anti Virus for windows NT amp
40. engers Aming Station You can choose which items to send commands to pick nalenget i Security Password from a variety of every day security commands and you poate epi ee can even check the status of each item to make sure they Phallerinel version Ne have been updated The most frequently used features are below Please remember that depending on your security access someof these features may not be available to you Areas You can control which A reas in your system are armed and disarmed by double clicking on the Areas listed in the left hand side of the Areas W indow These selected Areas will then move to the right hand box whereyou can make any changes you wish Clicking on the Arm or Disarm buttons will send those commands through TITAN to the Areas you selected The Events or current status of each A rea can be viewed by pressing the Status button or tab COC D ei vues Fie 12 GETTING STARTED DGP This option allows you to control the DG Ps D ata Gathering P an els in your security system Double Click on the DG Ps you wish to use and they will appear in the right hand box Clicking on the Isolate D e isolate or Battery Test buttons will send those commands through TITAN to the DGPs you have selected The Events or current status of each D GP can be viewed by pressing the Status button or tab Door You can control the Doorsin your system by double clicking on the D oors list
41. eral features you will use every day TITAN isoneofthe most powerful access control and security tools you can find With TITAN wehelp you control your access and security with ease GETTING STARTED Chapter Getting Started A quick grounding in everything you need for day to day useor TITAN the market Most of the complex commands and actions dealing with access control take place in the background while the operator deals with friendly easy to use screens This section of the TITAN Manual will take you through the most common commands and events that you will use every day At the end of this chapter you will be able to confidently maneuver through the TITAN interface and conduct day to day activities T ITAN is one ofthe most powerful security and access contro managers on Logging In TITAN is User ID and Password protected This allows TITAN to know who is logged in where they are logged in and what they do at any time TITAH E 7 f TITAN Security System oe a ow Enter User Id Enter Password W OK A fter clicking on the TITAN icon on your Desktop the TITAN log in window will appear Type in your User ID and Password which will have been set for you by either your Administrator or your supplier If you don t havea UserID or Password contact your Administrator or supplier im mediately GETTING STARTED The TITAN Work Area After logging in the TITAN work area will appear This is whe
42. etting Started H istory for moreinform ation 41 WHAT S ON THE MENU The Control Menu The Control Menu allows you to control various M Sres functions of the Challenger There are several buttons DGE common to most Control screens pa Relay Times D ate All Adds all available items to the list of items to be Tn controlled Input Add Addsa range of items to the list e g Areas 1 to 16 ee eas on C hallen ger 1 Add ee Remove All C lears the list of item s Control Users Admin Che Arming Station Challenger Version Mo Theoptions availablein this menu are Area From the C ommand Screen select Areas to be controlled by double clicking on them Then select a function Arm or D isarm and the commands will be sent to the C hallenger s The Status Results screen shows the current status of the selected Areas Select the Areas in the C ommand Screen Click on Status and the Status will be displayed A reas can then be controlled from this screen by selecting right clicking the mouse and choosing a command DGP From the C ommand screen select DG Ps to be controlled by double Clicking on them Then select a function Isolate D eisolate Battery T est and the commands will be sent to the C hallenger s The Status Results screen shows the current status of the selected DG Ps Select the DG Ps in the Command screen click Status and the Status will be a displayed DGPs can then be con
43. gistered the time left on their registration if applicable and the quantity purchased in units The Registrar menu lists the com ponents that can be registered and you can register them from here v First select the component you wish to register O nce selected information will appear on the screen telling you thenameofthecompany who makes the product and also their contact details v Contact the company by phoneor fax to receive the activation code for that com ponent v Makesureyou quote the serial code that appears at the bottom of the screen N ote This serial code changes with every TITAN session Do not log off from TITAN until you have received the activation code If you log out of TITAN the serial code will change and you will have to re register v Enter your activation code in the field provided You have a maximum of three attem pts to enter the code correctly If you do not the code will change and you will have to reapply So makesureyou get it right v Once the code has been entered your component isnow registered and active You can purchase these com ponents for life or for limited and trial periods O nce the set time period has expired the components will cease to work But you can always reactivate them or extend the activation period at any time by contacting your sup plier 69 MAKING THE UP GRADE The Inform ation menu lists the products you have registered along with the time lett On their r
44. ion in a System you must first deactivate that System Then make your changes press Save and reactivate the System 33 WHAT S ON THE MENU Poll Rate Determines the rate at which TITAN pollsyour C hallen ger s Suggested rates are 1 2 C hallen gers 200 milliseconds 3 5 C hallen gers 400 milliseconds 6 or more C hallen gers 700 milliseconds Poll Timeout The time that TITAN will wait for a response from your C hallen ger before retrying a poll or command The default is 30 seconds Ignore event information from Semma f Challenger TITAN willignoreany PE events reported by Challenger to peatimeomfo sownd speed up the upload download p eee processes Menis Bial Opie sane imuni Been ac Active System Determines whether mamu suf a System is active or inactive W hen active TITAN will attempt to connect to Challenger s N ote Only one System can be active at any time So if System 1 is active it must be made inactive before any other System can be made active Default System Selecting this option will make this System a default System for the purposes of creating anew System A default System can be used asa tem plate when creating anew System and all C hallenger and System data will be copied to create the new System D ial O ptions Redial Timeout Between C alls The timein seconds that TITAN will wait for a connection before redialing when connecting in Via Modem mode This allows connect
45. ion using the Number of Calls option where the Challenger will only answer an incoming call after a preset number of previous calls Number of Rings This record holds the number of rings that are required before a call is detected by theC hallenger Thenormal telephone RingTone which consists of adouble tone brrr brrr is counted as 2 rings T his option is 34 WHAT S ON THE MENU used when accessing the C hallenger Panel via dial up modem This option must match the setting in the C hallenger panel Communications O ptions Installer menu 9 Number of Calls The number of calls that are required before the Challenger answers or initiates a call back This is used when accessing the Challenger Panel via dial up modem This option must match the setting in theC hallen ger panel Communications O ptions Installer menu 9 Answering Machine Defeat This option is used when dialing in to a Challenger Panel that shares a line with an answering machine If selected after the required Number of Calls and N um ber of Rings has been met the C hallen ger Panel will answer instantly on the next call This option must match the setting in theC hallenger panel C om munications O ptions Installer menu 9 Modem Status Shows the current status of the modem when connecting to aremoteC hallenger via modem System Maintenance T his Screen is used for various TITAN System functions Export This feature allows you to save data for a
46. is Report will list all Floor Groups and their Time Zones for easy reference One Floor G roup is listed per lineand the Report can be generated to screen or printer E Floor Groups Report Oy x Floor Groups Report Challenger fo You have the choice of printing all Floor pnnt From A h Groups for a com plete Report or a range of M Al Cancel Floor Groups for a smaller Report You can also choose Floor Groups connected to specific Challengers if more than one C hallen ger panel exists in your system 28 GETTING STARTED Holidays Report The Holidays Report option allows you to generate a Report on all the Holidays programmed into your security system This Report will list all Holidays and their dates along with the TITAN assigned Holiday number This Report can be generated to screen or printer lee Holiday Report Mikel x Holiday Report Challenger fo You have the choice of printing all Holidays print From 0 to 0 foracomplete Report orarangeot Holidays ran for a smaller Report You can also choose Holidays connected to specific C hallen gers if ETE more than one Challenger panel exists in _X cance your system Beaware that you cannot print Reports unless your security access allows you to 29 GETTING STARTED Backing Up History It is recommended that the TITAN History is backed up frequently Of course depending how many Events are recorded per week this frequency could range from
47. is upgraded to be IUM compliant This check box is also viewableon the C hallenger Form The default is 48 bit IUM Datawith User Card N umber using SiteC ode A User Pin C odes can also now be allocated to individual C hallen gers through the IUM and these PIN codes can be specific to each and every Challenger on your network Non IUM C hallen gers can also be edited from here but pleasenote only their PIN Code 59 MAKING THE UP GRADE can be changed Unknown C ards and Unknown PINS can be checked and verified from this menu too The Challenger State also displays the typeof panel whether it s program med forlUM and ifit hasalargeor small memory installed Smart Card Programmer and Reader Smart Card Reader T 0870 The TS0870 Smart Card Reader is a multifunction all purpose proximity card reader suitable for all locations requiring a short range reader The Reader allows access to Areas through the badging of your U ser cards The cards are programmed through TITAN and the Tecom Smart Card Program mer T 0870P Smart Card Program mer T 0870P The Smart Card Programmer software comes as part of the TITAN package However extra hardware is needed in the form of the TS0870P Smart Card Program mer to utilise the softw are The following options are available from paaawewrctarts the A dm inistration C ard Program m er Set Comms Server Account Card Programmer Write Reader Contig Cards menu rr i i
48. lableto TITAN O perators and itis recommended that O perator access to this menu is restricted O nline help is availablein TITAN forthe C hallenger M enu Bele window Reports Inputs Areas Arming Stations DGF Alarm Groups Timer System Options d Communications d Test Words Time Zones User Categories Map Relays Auto Access Secure Wallt Area Links Input Shunts T2 to Follow Relays Printer DGF Batter Test Event Descriptions Summary Event Flags Macro Logic Inteligent Access Controller Clock Correction Password Athennpts Panel Link 55 WHAT S ON THE MENU The Reports Menu The Reports Menu allows the operator to print details of FR Hep Challenger programming and TITAN System information The Users b following options are av ailable Admin Challenger d e Users Prints C hallenger User details All Users may be Frint AIL printed or a range of Users may be selected The Sort Heers By Region Alphabetically option will print Users in alphabetical Ms Order If this option is not selected Users will be printed in numerical order This menu is discussed in detail in C hapter 2 G etting Started Printing Reports Event Tree Admin Prints details of TITAN System information contained in the System C hallen ger or Ports screens Challenger Prints details of a single C hallenger option as selected from the list Print All Displays a list of all options available
49. llen ger equipment For a detailed listing of all Y2K compliance issues for the full range of Tecom products visit Our website at www tecom com au Specific T IT AN issues are listed here 31 12 1998 1 1 1999 Flag year 99 T ecom Systems has conducted extensive Y ear 2000 C ompliance tests on crucial 9 9 1999 M agic No 9 9 99 Ea 29 1 2000 1 2 2000 Ist Feb 2000 28 2 2000 29 2 2000 Leap Y ear D ay 29 2 2000 1 3 2000 D ay after Leap Y ear D ay First 31 day month after EJ 31 3 2000 1 4 2000 Feb 29 1 30 4 2000 1 5 9000 First 30 day month after y Feb 29 79 31 12 1999 1 1 2000 O verflow 2 digit year eS TITAN COMPLIANCE ial 30 12 2000 31 12 2000 366 day of the year 31 12 2000 1 1 2001 Twenty First Century B N ew Millennium TITAN passes all C om plianceissues tested by Tecom System s 80
50. ludeor exclude U sers who arecurrently in Region 0 e Event Tree This Report will show a list of all Event Flags program med in the C hallenger s and where they are used details of the C hallenger Users C hallen ger Floor and D oor groups as well as program med H olidays The Help Menu The Help Menu contains online help and also Registration options that allow you to update your System and register additional products For more information on updating your System see C hapter 4 Making the U p G rade 57 WHAT S ON THE MENU Summary Wehavenow taken you through allthe TITAN menus and options available to you Asyou can see TITAN can be as simpleor as complex as your needs dictate From the simple walk through of general day to day tasks performed in Chapter 2 or through to the more com plex and involved Reports and options discussed in C hapter 3 TITAN will grow with you The next Chapter M aking the U p G rade will explain someofthe Advanced U ser Tools that are available for purchase with TITAN Much like plug ins TITAN is able to accept additional functions and productsif you need them Things likeC CTV Photo ID Multi Users and Smart Card Programming are all available through your supplier Theseoptions can be purchased for an unlimited or a limited period of time TITAN is not only flexible when it comes to Access control or Report generating but it also has the ability to be future smart so you can purchase
51. n ger Route Used when communicating with the Challenger via a T2000 Network Master Receiver The Route number must be the H KSLP address Your installer and security provider should have provided you with your 49 WHAT S ON THE MENU Ports C hallenger s HK SLP addresses If they haven t please contact them In short the HKSLP address is made up of Challenger numbers Highway line number LinK number Sub Link number Down Line number and Panel number A simple example of this would be if you are using line card 1 on your TS2000 Network Master Receiver and it is connected to your C hallen ger Panel 9 you have Highway linenum ber 1 from the line card and Panel number 9 So your H KSLP number would be 19 Your installer is able to easily provide you with these HKSLP numbers so contact them if you have any doubts Port The Serial Port used to communicate with the C hallenger See Ports below Address The C omputer Address enables TITAN to communicate with the C hallen ger This field is filled in automatically by TITAN and is always the same as the Challenger Number The Computer Address must be programmed into the C hallenger under Installer O ption 9 C om munication O ptions M ode None theC hallenger is ignored by TITAN andisnot polled Direct the C hallenger is connected directly to the computer via a C om puter Interface or tem porary serial connection IUM Installed The IUM box will notify you if I
52. nd screen select Arming Stations to be controlled by double clicking on them Then select a function Isolate D eisolate D oor O pen and the commands will be sent to the C hallen ger s The Status Results screen shows the current Status of the selected Arming Stations Select Arming Stations in the Command screen Click Status and the status will be displayed Arming Stations can then be controlled from this screen by selecting right clicking the mouseand choosing acommand Isra Ociseiate Doar Geca Bilma Glas 44 WHAT S ON THE MENU Challenger From the Command t Carma ina screen select Challengers to be P r rescuer wi com mara controlled by double clicking on pees them Then select a function Isolate D eisolate Battery Test and the commands will be sent to the C hallenger s The Status Results screen shows the current Status of the selected Challengers SM EEn Select the C hallengers in the Command screen click Status and the Status will be displayed Challengers can then be controlled from this screen by cae right clicking the mouse and choosing acommand Security Password To change the Security Password for a re C hallen ger select a C hallen ger by TE double clicking on it and enter the new Security Password The password should be changed from the default to ensure no unauthorized access to your System Add Manual Incident This allows the O perator to add an Even
53. ntelligent User Memory is installed Ifthe box is ticked then this C hallen ger is installed with IUM Ifthe box is empty this Challenger is not installed with IUM For more information on IUM seeC hapter 4 Making the Up G rade T his sets the options for the serial port used to communicate with C hallen ger s T his screen can only be edited while the system is inactive Port The serial port on the computer which is connected to m the C hallenger or modem This fipa tj ssiemn esses musica number should be the same as mane F tront F Wia Moden the Comms Port number For example if you are using Comms Port 3 your Port num ber should be 3 as well 50 WHAT S ON THE MENU e Baud Rate Set to 4800 unless dialing directly to a Challenger s on board modem Use300 in this case e Comms Mode The method used to connect theC hallenger s to TITAN None theC hallenger isignored by TITAN andis not polled Direct the C hallenger is connected directly to the computer via a C om puter Interface or tem porary serial connection Up to 2 ports can be assigned the Direct mode Continuous the Challenger is connected remotely via a modem Only 1 porton asystem can be assigned C ontinuous mode Please note The mode must also be set in the C hallenger screen A lso although theuse of ports is restricted as above a com bination of Direct and Continuous can be used by selecting one Port to bein Direct Mode and a second in C
54. nter gt Close This button closes the Event Log History window gt Restrict This is the button that enables you to restrict your Report so that only certain Events are displayed according to your selections By pressing the Restrict button you are presented with the H istory Q uery screen 18 This is a quick way to generate Reports on System Events More detailed and specific Reports can be generated from the Reports Menu GETTING STARTED History Query The History Query screen allows you to place search restrictions on your History Reports This is the ideal way to limit the amount of information in your Report to just the specifics you need The History Query screen has the following options gt Date Time Here you can enter any start and end kamma No ARLPAM GAA RSS AMY py dates and times if you TA mem T Tony wish The default is the wee ernmesceucn rman m current day By filling ilO these options only Events Sabo con Twm that occur between the Iiinn MO E mm dates and times specified map will be display ed aa cra T Fme of Tyne gt Type Select the type of m j Event from thedrop down menu Events include Kiem Inputs Areas D oors Lifts and Relays If you choose Event D escription then you will need to enter the text to be searched for in the Text field See below Eyan plion gt From Only Use this to choose the first item to be searched
55. ompany by phone or fax to receive the activation code for the node or nodes v Makesureyou quote the serial code that appears at the bottom of the screen N ote This serial code changes with every TITAN session Do not log off from TITAN until you have received the activation code If you log out of TITAN the serial code will change and you will have to re register v Enter your activation code in the field provided You have a maximum of three attem pts to enter the code correctly If you do not the code will change and you will have to re apply So makesureyou get it right v Once the code has been entered thenodeis now registered and active 67 MAKING THE UP GRADE You can purchase these nodes for life or for limited and trial periods O nce the set time period has expired the nodes will cease to work But you can always reactivate them or extend the activation period at any time by contacting your supplier The Help Information menu lists the products you have registered along with the time left on their registration if you have purchased them fora limited tim e N ote If your machine crashes and you loseyourTITAN registry you will need to reinstall TITAN and call Tecom Systems to receive your reactivation codes for both TITAN and the components If only TITAN becomes corrupt and inoperable then just reinstall the TITAN software Once nodes are installed From the File menu click on C onnect to C omms Server
56. ompletely TITAN will generate an A larm when itis about to begin deleting Events To recover some free space on the hard drive delete Events from History or backup the Events as atext file Logsotfthe current TITAN operator and displays the Log In screen Exit Exits the program 39 WHAT S ON THE MENU The Alarm Screen Menu The Alarm Screen contains a list of all the Alarms that were received by TITAN according to the definitions found under Admin Set A larm s From this list you can acknowledge any Alarm by double clicking it Alarms OF x Description If you do this you will see another screen containing details of the Alarm as well as the time and date that the Event occurred Clicking OK will simply send an acknowledge message to History In the case of an Input in Alarm a reset command will be sent to the C hallenger if this option is selected See C hapter 2 G etting Started Alarms for more information If you enter text in the Response window this text will be added to the Alarm and will be stored in H istory for future reference A fter you have hit O K the dialog will close and the Event will be removed from the list and stored in H istory TheM ap button will display the map relevant to the A larm if applicable 40 WHAT S ON THE MENU The History Menu The History Menu contains all acknowledged Alarms and System Events that are generated through TITAN It is from this menu that Events and Ala
57. on the Inputs listed in the left hand side Input Window These selected Inputs willthen move to theright hand side ofthe Input Window where you can make the changes you wish Clicking on the Isolate De isolate Reset or Reset Ack buttons will send these commands through TITAN to the Inputs you have selected The Events Or current status of any of the Inputs you have selected can be viewed by pressing the Status button or tab These are some of the most frequently used options in the C ontrol menu For com plete details of all the features in this menu seeC hapter 3 W hat son the M enu 14 GETTING STARTED Alarms The Alarms Screen is oneofthe most important screens in the TITAN work area All Alarms that are generated by your C hallenger system appear herein the Alarms Screen A larm s are generated when adevicein your security system has been activated by a breach of security The unacknowledged A larm s remain in this screen until they are acknowledged by an O perator O nce acknowledged the Alarms move from here to the H istory screen e Alarms Description Click on the Alarms Screen menu to access the Alarms Screen Usually when an A larm is generated this screen will automatically appear if programmed to do so to alert you when an A larm is activated W hen the screen is activated a list of all Alarms will appear These A larms are listed in order of D ate and Description The Date column lists when the Alarm wa
58. on the Cnotoger Soke system click the Add O perator button from the List Box window and an empty details 52 WHAT S ON THE MENU window will appear allowing you to enter the new O perator s details You have the Option of setting all menu options to False or to the same as the current O perator Below the O perator Name and Password there is a list of every TITAN menu Option By double clicking on an option that option is toggled between T true O perator has access and F false O perator does not have access An O perator is not allowed to change the T F valueof amenu option that they do not have access to For example if you do not have access to the C hallen ger menu item then you cannot changeit on other O perators permissions Asa general rule an O perator cannot give another O perator more menu permission than they have them selves Set Alarms The Set Alarms menu allows you to decide which History events sent to TITAN by the Challenger are treated as Alarms To use this _ remtatrenions Option simply double click on an Event to a eu Aa Res toggle between T true Alarm event and Fo feu false not an Alarm event Selecting O K will Po save the changes you have made ee A n T j j F Fem 2 User Defined Titles 3 fa Rege Fega _ Home Fhe o Motie OOO User Defined Titles The User Defined Titles menu gives extra flexibility when program ming C hallen ger U ser details It allows extra fields
59. opup Ea window A menu Thiswill display the Start Polling then Logout a following windows A larm s A ctiveC hallen gers Events and Command Queue Default System fi Show D efault M ap D isplays the M aps window at startup If there x Cancel Help ismorethan onem ap the map displayed will be the map selected as the D efault M ap in Add Edit M aps Size Map to W indow M akes the M ap window takeup almost the entire area ofthe TITAN main window Start Polling then Logout W hen started TITAN will start polling C hallen gers in the current System before displaying the log in screen D efault System Sets the System to be used when TITAN starts up Normally this should not need to beset The default startup System is always set to the last active System 38 WHAT S ON THE MENU M iscellaneous Log Off Print Preview Reports A llows a preview screen to be display ed when printing Reports If this option is not selected all Reports will be im mediately printed without displaying the p rev ew screen ef TITAN Preferences Miel On Alarm At Startup Miscellaneous D isk Free A llows the Erk PrE tow Epai a Q perator to specify the percentage of the computer s E hard drive to leave free For exam ple if 10 is specified when the hard driveis 90 full TITAN will begin deleting the Oldest Event from H istory each time anew Event is added T his will ensure the drive does not fill a ee ee c
60. ors Right click on aFloorto assign aT ime Zone to it W hen you have finished adding F loors it is most important to remember to Save the record Even though you have been assigning Time Zones to the Floors nothing will be saved until you click on the Save button Datip amar Fear AEE Time Zone Qescription N ote The Floor G roup screen will only list available Floors For example Floors that have been created in the Floors option e Save Button al If you areconnected live to theC hallen ger that is you are Online once this button is pressed then the Floor Group is downloaded automatically If you are not connected live then the Download command will be stored in theC ommand Queue to be sent to theC hallen ger when it is Online e Delete Button itt If you are connected live to the C hallen ger that is you are online once this button is pressed then the Floor Group is deleted automatically If you arenot connected live then the Delete command will be stored in theC ommand Q ueueto be sent to theC hallen ger when it is online 47 WHAT S ON THE MENU Holidays Search Button il Allows you to search the list of Floor G roups currently available CT RL F Find has the same effect Floor Group N umber T hisisthenumber of the Floor Group and can range from 1 to 255 N ote that Floor G roups above 128 areonly valid for Version 9 C hallen gers or later Description A descriptive text field of no more than 4
61. ou out of your TITAN session but will keep TITAN ec attached to your Challenger System The Log EE Mai eHanee In screen will appear allowing another Upload all from Challengers 0 perator to log in at an y tim e Download all to Challenger s Print All Reports e Click on Exit This will close TITAN down Challenger State completely and will sever its connection to your Challenger System This will take you back to your desktop To restart TITAN you will need to click on the TITAN icon we Alarm Screen History Contr User Preferences It is recommended that you only ever Log Off from TITAN and never Exit the program 31 GETTING STARTED Summary Wehave taken you through the day to day aspects of the TITAN Work area to give you a solid grounding on the basics You can now confidently use your TITAN software for the basic duties and upkeep of your C hallen ger security System W e have discussed logging in to TITAN opening your System the C ontrol menu A larm s History Adding and D eleting U sers C ards Printing Reports and backing up data The next Chapter W hat s On The Menu will explain the menu functions to give you a general idea of the more powertul aspects of TITAN Please feel free to use this chapter as a reference as you work with TITAN Keep this manual by your terminal and use it whenever you feel the need to check on something With TITAN s easy to use Windows environment you ll soon find tha
62. our new User profile C lick on the Save button lio save the new User W hen you press Save the Changes are automatically sent to your Challenger system and the User now exists Be aware that you cannot create a U ser unless your security access allows you to and you cannot program a PIN or U ser num ber that already exists 25 GETTING STARTED Delete Users Cards As Users can be created over time they can also be deleted and removed from the TITAN andC hallenger system simply and easily v Click on the Users menu and then select Users again The User D etails screen will then appear v Click on the Search button e This will display a list of all the existing U sers in the system v Select the User number you wish to delete and click O K or double click on the U ser v The User details of the User you have selected will now appear in the U ser D etails screen v Ifyou are sure this is the User you wish to delete click on the D elete button TheU ser will then be deleted lf your TITAN system is connected live to theC hallen ger i e you are online then the User will be deleted immediately If you are not connected live i e you are Offline then the details will only be deleted in the database and the delete command will be added to the C ommand Q ueue to be completed when theC hallen ger is next connected Please N ote If you are deleting a lost card the card num ber is the U ser num ber Be aware that you c
63. pecial reader is used e Long Access The User will be allowed extended door access time For exam ple use this to allow alonger door opening time for disabled peo ple e Trace All Alarms and Access functions performed by the U ser with this card will cause a Trace message to be sent to TITAN This way the U ser s movements can be traced easily and reported on e Privileged The User s PIN code or access card will override any A nti Passback restrictions set in C hallenger hence giving greater access T his is usually only used for M anagers or site Supervisors e Defined Fields This button gives you extra flexibility when program ming C hallen ger U ser details It allows extra fields to be added to a User For example a second telephone number car registration number or employeenum ber The labels for these fields are entered in the U ser D efined Titles screen in the Admin menu e History This button shows the Event Log History of that U ser See H istory page 17 23 GETTING STARTED e User Journal The User Journal lists all changes made to a User s details Please note that these details can never be deleted even if the U ser is deleted If a User s num ber is deleted and later created again all U ser Journal details will be kept v Click on the Alarm Groups tab at the top of the U ser D etails screen The Alarm Group determines which C hallen ger Areas and menu functions the U ser can control For
64. r ALARM gt And Or These buttons allow for a combination of Events to be searched This helps you to generate very specific Reports There are three separate search areas on the History Query form By usingthe And Or option you can then move further down the screen and add a second and third search string to your Report For example Door35AN D User 1890 R User 190 gt Not Allows you to search Events that do not match your search criteria For exam ple if you enter a search for All the events in Area 4 that contain the word Alarm checking the Not box will bring up a Report containing all eventsin Area 4 that do not have the word A larm in them Click OK to generate your Report O nce the Report is generated you can print it to either the screen or the printer 20 GETTING STARTED Add Users Cards Quite frequently you may need to add new Users to your TITAN system This allows new staff to access the Areas D oors and Lifts that comprise your site Most U sers will access these areas with a Proximity C ardor PIN code or both This card Or PIN is used at pre defined places throughout your site to allow access to different Areas Each card or PIN is unique and links to individual Users in the TITAN system Without User details in TITAN anda proximity card or PIN the Users are unable to freely move around your site Sometim es of course this is a good thing as you may wish some areas to be off limits to some staff
65. re all your TITAN functions will be carried out The menus along the top of the screen are where all the TITAN and Challenger commands are located Please remem ber that depending on your access level someofthe menus and commands may not be available to you Using the mouse you are able to click on the menus and give your security system commands through TITAN TER eeu re oo For detailed explanations of all the features contained in the TITAN Work area menus seeC hapter 3 W hat s on the Menu For N etwork workstations only N ow click on C onnect To C omms Server in the File menu TheC omms Server screen will appear Click on the C onnect To Comms Server button and your machine will connect to your TITAN server 10 Your system Administrator should have already seta default system for you Changing your System is not recommended GETTING STARTED Opening Your System A System is a group of Challenger panels Each System may contain one or many panels and only one System may be active at any time You may have morethan one System programmedin TITAN You change between Systems by selecting a System from the O pen System command in the File menu Most sites will haveonly one System and this will be the default System W hen you log in to TITAN you will be automatically placed in the default System It isnot recommended that you change the System unless you specifically have more than one System to choose from Depen
66. re by selecting dou ble Clicking one or more C hallen gers Select either the C om puter System time or enter a User Defined time and press Set To recall the time from a Challenger select a C hallen ger and press R ecall 43 WHAT S ON THE MENU Lift To contro a Lift from the Command screen select a om Challenger number and Lift number A list of valid Floor numbers for that Lift will be displayed Select a Floor or Floors from the list by double clicking on the Floor then pressing Access or Secure and the commands will be sent to the Lift Controller The Status Results screen shows the current status of the selected Floors Select Floors in the ommand screen and click Status The status of all selected Floors will be displayed From this screen Floors can be accessed or secured by selecting a Floor right clicking on it and choosing acommand Input From theC ommand screen select Inputs to be controlled by double Clicking on them Then select a function Isolate D eisolate Reset R eset Ack and the commands will be sent to the C hallenger s The sles Status Results screen shows the Peeper at as Sear current status of the selected Inputs Select the Inputs in the Command screen click Status and the status will be displayed Inputs can then J be controlled from this screen by Se Selecting right clicking the mouse lisim testa chee and choosing acommand Arming Station From the Comma
67. rms can be tracked and also printed as Reports Live Event Log The Live Event Log keeps a real time record of various TITAN Events These Events include Event Log 21 10 1999 14 22 52 TECOM MASTER Chall 1 Challenger 1 default Operater modified Input 6 21 10 1999 14 22 26 TECOM MASTER Chall 1 Challenger 1 default Operater modified Input 4 21 10 1999 14 22 17 TECOM MASTER Chall 1 Challenger 1 default Operater modified Input 3 21 10 1999 14 21 56 TECOM MASTER Chall 1 Challenger 1 default Operater modified Input 2 21 10 1999 14 21 40 TECOM MASTER Chall 1 Challenger 1 default Operater modified Input 1 21 10 1999 14 21 31 TECOM MASTER Chall 1 Challenger 1 default Operater modified Input 1 21 10 1999 12 59 36 TECOM MASTER Chall 1 Challenger 1 default Operator modified DGFP 4 21 10 1999 12 59 16 TECOM MASTER Chall 1 Challenger 1 default Operator modified DGF 3 21 10 1999 12 58 58 TECOM MASTER Chall 1 Challenger 1 defaulf Operator modified DGF 2 e Events reported by theC hallenger s in your security system e Alarms that have been activated and acknowledged e Challenger program ming changes performed by your TITAN software Reports The Reports function in the History Menu allows you to restrict what you view in History to certain Event types particular dates or both a History Search Mil x Event Log History Description Record Count Saas Bowen Boerne G See C hapter 2 G
68. s Port No Set BAU D rate to 4800 Set COMMSMODE to DIRECT SAVE this inform ation Goto ADMIN and selet CHALLENGER Set CHALLENGER NO to 1 Make sure this is the only C hallen ger that exists and if other C hallen gers exist then delete them You can have more than oneC hallenger on asystem if you havea panel link or multi drop setup Set SECURITY PASSWORD to 0000000000 T his security password must also be set on the panel via the RAS in Installer option 29 installer menu 76 TROUBLESHOOTING TIPS Security attempts must also be set to 255 Computer address is also to be set to 1 in option 9 installer menu Set the PORT NO andthe ADDRESS Number to 1 if using C om 1 Setthe MODE asDIRECT SAVE this inform ation Ss S S Go back to FILE select OPEN SYSTEM and place a tick on ACTIVE SYSTEM and SAVE S A GREEN LIGHT willnow begin flashing on the bottom right of the screen in TITAN in relation to theC OMM PORT selection made COMM 1FAR LEFT If the green light does not flash then v Check theC onnection C able v Check theCOMM PORT v Check theinterface card v Refer as per instructions in the H ardware M anual Part 2 77 TROUBLESHOOTING TIPS T his page left blank inten tionally 78 TITAN COMPLIANCE Chapter TITAN Compliance A full list of TITAN com pliance issues roll over dates for your TITAN Management Software TITAN passes all crucial Y2K dates as does the majority of C ha
69. s be left behind in your database A fter a period of time depending on how busy your TITAN and C hallen ger system is this space can grow to fill your hard drive Because of this you will need to compact your database from time to time to remove the space and make sure your database size is at its optimum 72 TROUBLESHOOTING TIPS From yourTITAN Master cd rom double click on the TitanPackD B exe file If you have an earlier version of the TITAN cd rom and can not find this file surf over to the Tecom website at www tecom com au and retrieve it from the TITAN Downloads Page Once you have the file save it to the c Program Files Tecom Bin folder on your hard drive e Double click on the TitanPackD B exe file The program will run and the TITAN Pack T ables screen will appear e Double click on the Databases folder and then double click on the areslite Iku folder A Il the databases contained in this folder will now appear On the right hand side of the screen e Click on one of the db files with the right mouse button and choose the select all option A ll the boxes beside the db files will now be ticked Lo TITAN Pack Valdes 1 enone L A Tian anua Tec omit A Sy PRONTOLTECOM Vl asec OB d Tecomsde i PROMTO_rESTERDAYT Fl aand DE sF RE A Ba M5 Acos Dalilaka J Terunub A By BASE Fis i E Esca Fia anteninin g Oy Vius FoP Dasbse f reene T fly veud FoePro Taba E amene dATecomhdb
70. s first activated and the Description provides a description of the Alarm You can choose to acknowledge any Alarm by double clicking on it W hen you do this another screen will appear which will contain the details of the Alarm as well as the time and the date that the event occurred You can choose to press OK at this time to acknowledge the Alarm H owever you can also fill in the Response Window Any text you typein here will be added to the Alarm and stored in H istory for future reference This window does not have to befilled in but it can be useful for entering extra inform ation such as Called monitoring station to check Or Rang G eneral Manager 15 GETTING STARTED O r Guard 23 reports break and enter A fter you have typed any extra information you wish click the OK button and the window will close Once you have acknowledged the Alarm it is removed from the A larm s Screen and placed in the H istory screen The Map button will display the Map relevant to the Alarm if Maps have been included as part of your security system Repeat this process for all the A larm s that are generated 16 GETTING STARTED History The History Menu contains all acknowledged Alarms and system Events that are generated through TITAN It is from this menu that Events and Alarms can be tracked and also printed as Reports Live Event Log The LiveEventLog keeps areal timerecord ofvarious TITAN events These
71. so sim plified with a Report facility that allows you to print or display any of the data stored in the TITAN database You can print all the records for a System or print only the records of one particular Group TITAN now comes with Photo ID This allows you to create and print access cards for your staff and to have contro over the inform ation stored on each card Photo ID is one of the many extra components of TITAN that can be purchased separately at any time These com ponentsform the Advanced U ser T ools section and are able to grow and change with you as your security needs grow and change over time Both TITAN and Challenger have Tecom s industry renowned Add AsYouGo simplicity which makes it oneofthe best systems on the market Ease of Access Do you need to monitor your security easily and simply With the sim plicity of the Windows interface all your security needs are at your fingertips Do you want your access data just a click away without searching through screen OVERVIEW after screen TIT AN s easy to use menu structure groups your day to day security commands in easy to find logical menus I hae Ferna D eS Pe ee iser hamber FI eg often Fick Depi Pass TOEO E ee EENE N re fa Ca Fre TH THT H oe Cartactay 140 General Mari 7 Tact Testing Do you need ready made reports that are easy to read and create Printing reports on Users Systems and Alarms has ne
72. t Alarm Events It is a fast and simple way to determine the location of the input that caused an Alarm Log In and Log O ut times can be quickly accessed here as well 17 GETTING STARTED Reports The Reports function in the History Menu allows you to restrict what you view in the Event Log to certain Event types particular dates or both Many large security systems receive literally hundreds of Events a day Searching though the Live Event Log can become quite cum bersome if there are thousands of Events to search through By using the Reports option you are able to narrow down your search to just search on specific Events or Alarms you areinterested in W hen you first click on Reports in the History menu you will be presented with the Event Log H istory screen Thescreen will be empty awaiting your input Event Log History Record Count 7 Ee a Poe You have four buttons at the bottom of the screen which provide these options gt Open Pressing the 0 pen button will allow you to open apreviously backed up database for viewing You can choose between a database file or a com pressed zipped database file Choose your file from the hard disk or other storage device and then that report will appear on the screen This is particularly helpful when searching Reports that have been backed up and removed from the current TITAN database gt Print Pressing the Print button will send your current Report to your pri
73. t to History Typeina f description of the Event and press O K to add the Event ie oain TECT STER Challenger Version N umber Allows the user to recall the firmware version from one or more C hallengers in a System D ouble click on a Challenger or click A lI to select all C hallen gers then press Recall to display the firmware version of the selected C hallen gers 45 WHAT S ON THE MENU The Users Menu USers Admin Ch The Users Menu contains details of the Challenger Users Users Challenger Floor and Door Groups as well as programmed Boor Groups H olidays Floor Groups Holidays Users The Users option is discussed in detail in Chapter 2 Getting Started Add U sers C ards Door Groups The Door Groups menu allows for you to access a list of the Doors that you have programmed for the Group and allows you to select from this list to edit or delete D oors Right click on aD oor to assign aTime Zone to it W hen you have finished adding D oors it is most important to remember to Save the record Even though you have been assigning Time Zones to the Doors nothing will be saved until you click on the Save button Note The Door Group screen will only list available Doors For example Arming Stations that are polled and Doors that have been created e Save Button al If you areconnected live to theC hallen ger that is you are Online once this button is pressed then the Door Group is do
74. t you area TITAN expert and know all its wide ranging abilities and functions 32 WHAT S ON THE MENU Chapter What s on the Menu The features of each of the TITAN menus explained a small office or a multi site complex TITAN is able to be adapted to your needs The Add As You Go simplicity of TITAN makes it ideal for your site In the previous chapter we walked you through most of the basic features you will useall the time In this chapter we will explain all the Menu options to provideyou with a wider understanding of just how powerful TITAN is T ITAN has the ability to expand with your security System W hether you are The menu options are listed below with an explanation of each The File Menu The File Menu contains System functions relating to Alarm Screen History Cont TITAN and C hallen ger en en System Maintenance Open System Upload all from Challengers T his records detailsof your TITAN System andallows Download all to Challengers the System to be activated online to communicate Print All Reports with your C hallen ger s _ Challenger State Leer Preferences W hen creating a new System you will be given the option of cloning the new System from an existing ol ml System The System being copied from may be a e Default System see below or any one of the existing Systems Press N ew to create a new System that isnot based on an existing System N ote To make changes to any opt
75. trolled from this screen by selecting right clicking the mouse eis Via a E ties and choosing a command Mi pe aa 42 WHAT S ON THE MENU Door From theC ommand screen select D oors to be controlled by double Clicking on them Valid Door numbers are between 17 and 64 Then select a function Open Time Open Lock Unlock Enable Disable and the commands will be sent to the Challenger s The Time Open oe ass ee command will open aD oor forthe specified period of time Valid times are 1 to 255 seconds The Status Results screen shows the Current status of the selected Doors Select the Doors in the Command screen click Status and the Status will be displayed D oors can then be controlled from this screen by selecting right clicking the mouse and choosing a command N ote To open Doors 1 to 16 use the Door Open command in the C ontrol Arming Station screen T a ftw O O O Relay From theC ommand screen select Relays to be controlled by double clicking on them Then select a function Set or Reset and the commands will be sent to the C hallenger s imm IE The Status Results screen shows the current Status of the selected Relays Select the Relays in the Command screen click Status and the Status will be displayed Relays can then be controlled from this screen by selecting right clicking the mouse and choosing a command Time amp Date The C hallen ger Date and Time can be set or recalled he
76. tting Started Logging In Opening Your System Taking Control Alarms History Add Users Cards Delete Users Cards Printing Reports Backing Up History Logging Off Summary O OO MN W WW N N 11 12 15 17 21 26 27 30 31 32 What s on the Menu The File Menu The Alarm Screen Menu The History Menu The Control Menu The Users Menu The Admin Menu The Challenger Menu The Reports Menu Summary Making the Up Grade Intelligent User Memory Smart Card Programmer and Reader Photo ID Multi User Registration Troubleshooting Tips Verify amp Rebuild Titan Compact the Database Connecting TITAN to Challenger TITAN Compliance 33 33 40 41 42 46 49 55 56 58 59 59 60 64 67 69 71 71 72 74 79 T his page left blank inten tionally PREFACE Preface C ongratulations on selecting TITAN foryour security and access needs When TITAN first appeared in 1998 it was immediately hailed as a great leap forward in Access Control by the Security Industry Constant updates and improvements since that time has seen TITAN grow more powerful while still remaining easy to use From the introduction of this product forward we have continued to update and improve the software to respond to the needs of today s Custom ers TITAN can be your individual com petitive edge because it is built from the ground up on accepted standard practices of security and access control It is designed for the real world by
77. usiness other than the licen see is prohibited and aviolation of international copyright laws Fach licensed operatorof TITAN is entitled to useTITAN on no morethan one 1 personal com puter If TITAN is installed on a computer network each TITAN operator on that network requires their own license Licensing brings the legal right to continueusing TITAN You will receiveaLog In Name and Password from your supplier that allows full use of the TITAN Softw are The TITAN License is non transferable without express permission of Tecom Systems Any attempt to share or transfer TITAN Licenses or CD ROMs without consent of Tecom Systems shall be a violation of this agreement and will void your license to use TITAN Disclaimer of Warranties Tecom Systems does not warrant that TITAN software will meet your requirements or that the operation of the software will be uninterrupted or error free N or do weoffer any W arranties or G uarantees of any kind You are free to use TITAN in any way you See fit Tecom Systems is not responsible for any problems or damage caused by the software or that may result from using the software whether licensed or not This includes but is not limited to computer hardware computer software operating systems and any computer or computing accessories End user agrees to hold Tecom Systems and or any persons associated with the creation of this software harm less for any problems arising from the use of the soft
78. ver been easier than with TITAN Do you have the time to teach your staff the complexities of security and workstation commands With TITAN it couldn t be simpler With the operator tfriendly interface and detailed help screens your statf will be TITAN experts in no time at all W orried about just who sees what information TITAN is a menu based program that allows you to limit the number of menus an O perator can access D epending on an O perator s security access they may access all or only someofthe menus OVERVIEW E TITAN System 1 System 1 default current State Inactive File Alarm Screen Histom Control Users Admin Challenger Window Reports Help Scrum SCAN ha PERE oN AN PPR eel cn AMD eked The File Menu This menu contains all the system relevant commands TITAN uses to talk to your C hallen ger panels You can upload and download new information from TITAN to C hallen ger carry out System M aintenance and print Reports The Alarm Screen All unacknowledged Alarms are listed in the Alarm Screen The Alarm Screen can be accessed from this menu or it can be programmed to appear as a pop up screen when an A larm is triggered History AIl TITAN and C hallenger events arefoundin the History Menu A lso all A larm s move to the History Menu from the Alarm Screen once they have been acknowledged Control TheC ontrol Menu controls all C hallen ger options available through TITAN This includes Doors Relays Lifts DGPs Ar
79. ware W e have made every effort to make this software product as efficient and accurate as possible PREFACE Obtaining Updates From time to time updates are made available for operators of TITAN Ifyou have purchased acopy of TITAN then any updates are available free of charge if you can download them To install an update you simply run the installation normally and install the program in the same location as the previous version It will find your data and registration automatically W edo however recommend you backup your databases and save them to a different folder before attem pting to install any up dates Qn the Internet updates can be found and downloaded from our web site at www tecom com au Contacting Technical Support or Sales Most operators can obtain the T echnical Support or Sales inform ation they need by using the Tecom Systems W eb site at www tecom com au A full onlineknowledge base with answers to most questions can be found there If the answer you need cannot be found you can contact Tecom s Technical Support department for moreinformation Technical Support office hours are 9 00 to 5 30 Australian Eastern Standard Time Monday through Friday If a priority response is necessary it is always best to call rather than email The telephone num ber is 61 3 9259 4700 If you decide to email Technical Support be sure to indicate which version of TITAN you areusing and what version of Windows you areusing
80. with the cards Assuming you have the correct video cards and drivers installed and running you are able to import the video image and choose which images you keep or discard The Freeze button for video capture only freezes the image on screen You can crop the image to suit and then choose to Accept or Cancel the image Once you are happy with the image you can saveit to your hard drive for future use Also available is a Video for Windows menu that allows you to change the setting and format of your video card Load allows you to import astandard bmp or jpg image file to be used with the card system You choose from files already on your hard drive select the file you want and then import it into TITAN Crop theimage to suit then Accept the im age and Save it in its new form Issue The Issue button works in conjunction with the C ard Layout Editor see below By pressing Issue you issue the card to the Card Layout Editor and this moves the image plus the relevant User inform ation into the appropriate card format for programming and printing By pressing Issue you will be shown the card format You can decide whether to print the card On your card printer or go back and change the card format 64 MAKING THE UP GRADE Card Layout Editor The C ard Layout Editor can be accessed from the Admin Card Layout Editor menu T his allows you to create the layout and design of your Smart Cards and then assign a format to the c
81. wnloaded automatically If you are not connected live then the Download command will be stored in theC ommand Queue to be sent to theC hallen ger when it is Online e Delete Button itt If you are connected live to the C hallen ger that is you are online once this button is pressed then the Door Group is deleted automatically If you arenot connected live then the Delete command will be stored in theC ommand Q ueueto be sent to theC hallen ger when it is online e Search Button il Allows you to search the list of D oor G roups currently available CT RL F Find has the same effect 46 WHAT S ON THE MENU e DoorGroup N umber This is thenumber ofthe DoorG roup and can range from 1 to 255 N ote that Door G roups above 128 areonly valid for Version 9 C hallen gers or later e Description A descriptive text field of no more than 40 characters T his is NOT downloaded to theC hallen ger e DoorNumber A DoorNumber from 1 to 64 in theC hallenger system A ll available D oors are listed If a Door is not assigned atime zone the Door is not valid for that D oor G roup e Time Zone Number A number between 1 and 24 or between 26 and 41 Time Zones 26 41 are only available on Doors 1 16 You can right click on a Doorto see which time zones are available Floor Groups The Floor Groups menu allows for you to access a list of the Floors that you have programmed for the Group and allows you to select from this list to edit or delete Flo
82. y bar at the top Photo Album The Photo Album button allows you to view on screen or print the images of your Users These images are viewed and printed like a photo album along with the first and last names and User number of each User The criteria of your search will be listed at the bottom of each page for future reference Note This option is only available after the Advanced User Search has been com pleted 66 MAKING THE UP GRADE Multi User The Multi User tool allows for more than one O perator to access TITAN from more than onecom puter term inal W hen first using TITAN from a multi user workstation most menus may be disabled This is due to the TITAN registration process Your node must first be registered to the TITAN server Registering Nodes N ote You must be logged in as the Administrator if you arerunning Windows NT to register no des From the HELP menu go to Registration You have two options Registrar and Inform ation The Information menu lists the products already registered when they were registered the time left on their registration if applicable and the quantity purchased in units The Registrar menu lists the com ponents that can be registered and you can register them from here v First select Register N um ber of Clients so you can register all the nodes you need O nce selected information will appear on the screen telling you the company you need to contact v Contact the c

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