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1_VTrak 15100 UM v1.4 - Promise Technology, Inc.

1. 127 Stop Redundancycheck 128 Logical Drive activity progress monitor 128 vi Contents Chapter 6 Maintenance 129 Firmware Update 130 Replace Power Supply 131 KE FaN scii sus ded a i Sosa Soir dca o caca bla Mo dod laste un ad Coca ul 132 Replace Cache Battery 137 Replace SEP xnssksomp ada AA ams dd qu Sas 139 Replace RAID Controller 140 Chapter 7 Technology Background 141 Introaucuor to RAID 22 endi CR te RUE een ds 141 RAID O SIUIDIFIG kinini ties de aH d hae Veo moe 142 RAID1 Mirroring llle 143 RAID 3 Block Striping with Dedicated Parity 144 RAID 5 Block Striping with Distributed Parity 145 RAID 10 Mirroring Striping 146 RAID 50 Striping of Distributed Parity Logical Drives 147 JBOD Single Drive 148 Choosing a RAID Level 149 PO IA tod ebd do NOS Berend ae ee ened 149 RAID acer atic Dow erp Ashe Dre cae CO cd KAA ora twat cle Bad 149 AND DTP ake ts eines ath eee ae eae ee ees 150 Fs apa Re Air arses ese eee d ose Me edd 150 RADIO 235 6 cata cog PE EEUU toad eebtib te quis 150 ROBES TP 151 JBOD desto nues u
2. 167 Chapter 9 SUPPO 4553223 etree tena ER E RE WERE ER ER 169 Frequently Asked Questions 169 Contacting Technical Support 172 Eimited Waal st i aine oi bee aw e RUE Veg c eb f a eur et 174 Returning Product For Repair 175 Appendix A Serial Connector Pinout 177 Male E EE ee ee Been NA KANA KUA NA TETTE 179 vili Chapter 1 Introduction e About This Manual page 1 e Overview page 2 e Architectural Description page 3 e Features and Benefits page 3 Thank you for purchasing Promise Technology s VTrak external disk array subsystem About This Manual This User Manual describes how to setup use and maintain the VTrak 15100 external disk array subsystem It also describes how to use the built in command line utility CLU and WebPAM PRO management software This manual includes a full table of contents index chapter task lists and numerous cross references to help you find the specific information you are looking for Also included are four levels of notices Note A Note provides helpful information such as hints or alternative ways of doing a task Important An Important calls attention to an essential step or point required to complete a task Important items include things often missed Caution A Caution informs you of possible equipment damage or loss of data a
3. 46 Internet Connection using WebPAM PRO 46 VTrak Setup with the CLU 47 CLUCOANECIOM aerat AA d oos eo a baw Obr CER 47 Create a Logical Drive 48 Create a Logical Drive Automatically 48 Create a Logical Drive Manually 49 Assign a SCSI TargetID 50 Assign a RAID Console LUN 51 EXI CLU anane e Sot Evi n an i Y uestri d Suede s anta aj ae e hdc e 51 Chapter 4 Management with WebPAM PRO 53 VTrak Status Indicators o3 Drive Status Indicators 54 AUT NIA oos dog pod done race ur E ae eee idu 55 UGUO E EIA AA WA 56 Log in to WebPAM PRO 56 Regular Connection 56 secure Connection 56 Log out of WebPPAMPRO 58 Host Management 59 Create a Host RAID PC 59 LOST AA AA cra acci emen on ed arate eid Let dae e ab eee Bam dee 60 ACCESS AOSI sso dts iod s GUY Eee base bam eb e dots 61 Host RAID PC Management Window 62 VIEW Event LOG 1 5 x Su eV EYE RUPEE aie ae aure a D na e 62 Delete a Host RAID PC 63 User Management 5 235 tows o eu ede oh ere REY eT
4. 160 Chapter 8 Troubleshooting Disk Plugged In A disk drive has been plugged into the enclosure Normal Disk Access Retry Watch this disk drive If problems persist power down the system remove and test the drive Replace the drive as needed Disk CRC Error Identify the disk drive involved Power down the system remove and test the drive Replace the drive as needed Disk SMART Failed Disk ECC Error Identify the disk drive involved Power down the Disk Bad Sector system remove and test the drive Replace the drive Disk Reserve Sector Error 99 Needed Disk Time Out Logical Drive Notification Create Logical Drive A new logical drive was created Normal Delete Logical Drive A logical drive was deleted Normal Logical Drive Critical If hot spare is enabled logical drive will rebuild automatically with a new disk drive Identify and replace the failed drive Without a hot spare the logical drive will attempt to rebuild the failed drive If this action repeats remove the drive for test and repair or replacement Logical Drive Offline Go to the Promise website and download a document called Array Recovery Procedures or contact Technical Support Logical Drive Migration Expansion or RAID level change of logical drive Started begun Normal Logical Drive Migration Expansion or RAID level change of logical drive Completed finished Normal Logical Drive Migration User aborted expansion or RAID level change S
5. 20 Two VTraks one PC with two SCSI cards 21 oet Up Network and Serial Connections 22 Connect the Power 23 Set IP Address with the CLU 25 Assign an IP Address 25 Install WebPAM PRO Management Software 26 Installation Locations 26 Utlity SEVE iude den eb bI ERR ERBEUCEREDSRSES 26 CIMONI Agent iia UA ht PR 26 Internet Browser 27 Operating System Support 28 Before you start 28 Install WebPAM PRO 29 Uninstall WebPAM PRO 33 VTrak 15100 User Manual Chapter 3 Setup 35 VTrak Setup with WebPAM 35 Log intoWebPAMPRO 35 Regular Connection 35 secure Connection 36 Create a New Host RAID PC 38 ACCESS QUEIOSU vw cia d ut a ated S EO ra mE danda eas 39 Create a Logical Drive 40 Assign a SCSI TargetID 42 Assign a RAID Console LUN 43 ASI WAWI PASS 2g re ae ehe d uan po a Ee ede 45 Log out of WebPAMPRO
6. To restore the previous settings before you submit them click the Reset button Change Password Each User can change his her password If the User has email alert notification he she can also change the email address and selection of events m 1 Click the Personal Information FER icon under Administration Tools Controller Information User Name MichaelLee Host Name Creation Rights Deletion Right Maintenance Rights Notification Fight Host Management Rights 192 168 1 118 L Email Address mlee promise com tw Email Notification Critical Events L all Events L Controller Event Hotification F Controller Unknown Error L Data Parity Error Fj Command Parity Error ER ane E if eee er E JU Ahat tact LJ Battery Temperature Rise LJ Battery iemperature Dropped LJ Battery Capacity below threshold L1 Battery Capacity Mormal oO Battery Discharging F Battery Charging L1 Battery Maintenance Mode Fi Battery Life ended E In the above example the screen is shortened to save space 2 Change the password email address or event selection as required 3 When you are done click the Submit button at the bottom of the screen To restore the previous settings before you submit them click the Reset button To change a User s rights log on as the Administrator The Administrator cannot access or change a User s password after the account is created If a User forgets his her password the Administr
7. 14 Chapter 2 Installation Verify the SCSI HBA Card Data travels between the Host RAID PC and the VTrak storage system through a SCSI connection Therefore the SCSI HBA card is an essential part of the Host RAID PC and VTrak system The table below lists the minimum and preferred specifications for a SCSI HBA card Data Transfer Rate 80 MB s 160 MB s PCI Bus 32 bit 64 bit External Connector 68 pin HD 68 pin VHDCI no yes Requires use of a 68 pin HD to 68 pin VHDCI SCSI cable available from Promise Technology Refer to your system and or SCSI HBA manual for these specifications VTrak has a peak sustained thoughput of 100 MB s per channel Using an 80 MB s SCSI card will result in a performance bottleneck under certain conditions 15 VTrak 15100 User Manual Connect the SCSI Cables Installation of the VTrak is very similar to a standard SCSI drive The SCSI connector accepts the Very High Density Connector Interface VHDCI 68 pin Low Voltage Differential LVD SCSI cable used on many SCSI devices SCSI Channel 1 SCSI Channel 2 Figure 8 VTrak 15100 SCSI connections When you attach the SCSI cables you can use either the upper or lower connector for each channel The connectors are non directional there is no SCSI in SCSI out Caution To prevent possible damage to the VTrak or your RAID Host PC ensure that t
8. Press Enter to complete the action 124 Chapter 5 Management with the CLU Abort Skip when media error detected Use this feature to set the policy for what the VTrak controller should do when it encounters a media error on a disk drive during synchronization Abort means the synchronization process stops Skip means the synchronization skips over the bad sector and continues eee Abort Skip when media error detected Id Logical Drive Name Mode Size Option 3 logdrv RAID10 71 GB Abort Enter Logical Drive id to modify its Abort Skip option Press R to return after finished gt 3 Want to change to skip option for Logical Drive 3 y n gt y eee Abort Skip when media error detected Id Logical Drive Name Mode Size Option 3 logdrv RAID10 71 GB Skip Enter Logical Drive id to modify its Abort Skip option Press R to return after finished This completes the list of functions under Modify Logical Drive parameters Advanced Logical Drive Operation Press 6 to access the Advanced Logical Drive operation menu Migrate Logical Drive Synchronize Logical Drive Start Redundancy check Stop synchronization Stop Redundancy check Migrate Logical drive Use this function to change the RAID level or your logical drive and or all disk drives to your logical drive 1 2 3 Select the logical drive to be migrated Select free disk drives to add to the logical drive Select the new RAID level
9. 5 volt 502v 12 Yol 12 08 Y Serial Number Capacity 3878 mAH Voltage 414 Temperature 29 C 84 F Enclosure provides monitoring of fan ffunction temperature tsub system voltage and battery condition inside the VTrak Normal and actual values are cited If an icon turns red or shows a red circle X the component it represents is malfunctioning and requires your attention See Enclosure Problems in Chapter 8 for more information Using the Enclosure screen you can quickly identify a failing component and arrange for its replacement 100 Chapter 5 Management with the CLU e VTrak Status Indicators below e Controller Management page 105 e Drive Status Indicators page 102 Disk Drive Management page 112 e Audible Alarm page 103 e Logical Drive Management page 115 e Log In Log Out page 104 VIrak Status Indicators Even though the Command Line Utility offers comprehensive monitoring of VTrak the LED indicators on the VTrak unit provide important status information When the power is switched on the LEDs on the front of the VTrak will light up FRU Logical Drive SCSI 1 SCSI 2 Controller Power Status Status Activity Activity Activity Figure 1 VTrak 15100 Front Panel LEDs When boot up is finished the LEDs will display green When the VTrak is functioning normally the Controller Activity LED blinks green once per second while the other LEDs remain on continuously The SCSI LEDs display green
10. Deletion Permission to delete a logical drive Maintenance Permission to rebuild and synchronize a logical drive Notification Permission to receive notification of events affecting the logical drive Note If no Hosts RAID PCs have been created yet no machines will appear in the permissions list You can add Hosts and specify the permissions later 65 VTrak 15100 User Manual 4 If you checked Email Notification above when you click the Submit button you Click the Submit button when you are done Notes e The User can change his her User Name Password email address at any time e A User cannot change his her own Rights e The Administrator can change a User s Rights as well as create and delete Users will see the Event Selection screen 5 Select Events RM Email Address SAdams Promise com Email Notification Critical Events O All Events CO Controller Event Hotification L Controller Unknown Error L1 Data Parity Error C Bus Reset CI Unrecoverable Error O clear ACA C LUN Reset O llegal Secondary Identify F Messgae Parity Error L Connection Event Hotification L UttraTrak Connection Connected oO UttraTrak Connection Lost C Disk Event Notification Disk Down C Disk Plugged In C Disk CRC Error Disk S M A R T Failed Disk Bad Sector C Disk Reserve Sector Error logical drive Event Notification C Create logical drive C Delete logical dr
11. Once the failed drive is replaced the new drive is automatically recognized as a hot spare and will be activated in the event of a subsequent drive fault Maintaining a hot spare drive is a good precaution to protect your logical drive integrity in the event of drive failure Partition and Format the Logical Drive Like any other type of fixed disk media in your system a RAID logical drive must also be partitioned and formatted before use Use the same method of partitioning and formatting on an logical drive as you would any other fixed disk Depending on the operating system you use there may or may not be various capacity limitations applicable for the different types of partitions 153 VTrak 15100 User Manual Cache Settings There is a data cache on the VTrak controller and another one on each disk drive A cache holds data in volatile memory during RAID management and data transfer activity The right combination of cache settings for your needs can improve VTrak s efficiency and performance Disk Drive Write Cache Activates the write caches on the disk drives Write Back Cache Activates write back feature of the caches for the disk drives A write back cache holds data after an I O operation and tells the controller the data has been written The data is written as soon as the disk drive is no longer busy This action speeds performance If the power fails before the data is written to the disk drive the data will
12. 4 5 B n B8 Channel ID The Controller channel to which each disk drive is attached Only channels with a disk drive appear in the list If you have a drive on a channel but it does not show in Disk View something is wrong with the drive or there is a bad connection Disk Model Refers to the drive manufacturer s identification Disk Size The effective data storage capacity in gigabytes This is total capacity not available capacity Disk Status Refers to functional status of an individual hard disk drive e Functional means normal e Needs Rebuilding means that this drive needs to have its data rebuilt e Rebuilding means this drive is the Target Drive of the rebuild operation that is in progress Assignment Status Indicates whether the disk drive is free or assigned e Free means available for use in a logical drive e Assigned means that currently belongs to a logical drive Note If you assign a disk drive as a hot spare its Assignment will still show Free since it does not yet belong to a logical drive 82 Chapter 4 Management with WebPAM PRO S M A R T Status Refers to Self Monitoring Analysis and Reporting Technology a form of predictive failure analysis that examines disk drive behavior for indications of a coming failure e Healthy means there are no indications of trouble e Alert means there have been indications that the disk drive could fail soon If you see an alert back up
13. 66 0 cm Weight 65 Ibs 25 Kg without drives Approximately 85 Ibs 32 Kg w 15 drives Safety Certifications CE FCC Class A BSMI VCCi cUL TUV MIC Maximum SCSI Cable Length 39 ft 12 m total Maximum Units per SCSI Channel 8 Limited Warranty 3 Years See Chapter 9 for details FCC Statement This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Chapter 2 Installation Unpack the VTrak storage subsystem below Mount VTrak 15100 in a rack page 8 Install disk drives page 9 Verify the SCSI HBA Card page 15 Connect the SCSI Cables page 16 Set Up Network and Serial Connections page 22 Connect the Power page 23 Set IP Address with the CLU page 25 Install WebPAM PRO page 26 Unpack the VTrak The VTrak box contains the following items VTrak 15100 Unit e 2 1 0m External VHDCI SCSI cables Quick Start Guide e 64 Screws for disk drives 4 spares Null Modem Cable e 2 1 5m Power cords 2 SCSI Terminators e CD with WebPAM Software User Manual and Quick Start Guide Left and right mounting rails Warning The electronic components within the VTrak disk array are sensitive to damage from Electro Static Discharge ESD Observe appropriate precautions at all times when han
14. Normal Enclosure Enclosure Notification a Power Down Power switched Turn power ON Enclosure Power Up Power is ON Normal Enclosure Unknown Error Unspecified problem with the Controller If this message appears frequently note any malfunctions and contact Technical Support 162 Chapter 8 Troubleshooting Enclosure Over Click on Enclosure1 in WebPAM to identify location of Temperature overheat condition Verify that there is ample space around the enclosure Check that all fans are running and airflow is not obstructed Correct any problems Enclosure Fan Stop Click on Enclosure1 in WebPAM to identify failed fan Replace as needed Enclosure 3 3 Volt Range Go to Controller management Enclosure Enclosure 5 Volt Range management Voltage in CLU Or click on Enclosure1 in WebPAM to check power Enclosure 12 Volt Range supply status Replace as needed Battery Temperature Rise Click on Enclosure1 in WebPAM to check for overheat condition Correct any problems Battery Temperature Normal Dropped Battery Capacity below Replace Battery threshold Battery Capacity Normal Normal Battery Discharging Could be a SEP problem If this message appears repeatedly contact Technical Support Battery Maintenance Normal Mode Battery life ended Replace Battery 163 VTrak 15100 User Manual Critical amp Offline Logical Drives A fault tolerant logical drive RAID 1 3 5 10 and 50 goes critica
15. Technology Background With other Promise products such as UltraTrak used the Host PC s IP address in WebPAM PRO to connect with the RAID subsystem Why is VTrak different UltraTrak uses In Band SCSI technology to connect with the Host RAID PC VTrak connects to the Host RAID PC through a network connection Therefore it requires its own IP address VTrak s SCSI connection is used only to move data Are virtual drives on VTrak limited to 2 199 terabytes No The 2 199 TB logical drive size limit does not apply to VTrak Why can a RAID 1 logical drive on VTrak consist of only two disk drives On VTrak RAID 1 logical drives work in matched pairs But you are not limited to just one RAID 1 logical drive VTrak supports up to 7 RAID 1 logical drives using up to 14 disk drives See the VTrak User Manual for more information on the number of disk drives you can use for each RAID level have two UltraTraks and use WebPAM to monitor them Can use my existing WebPAM setup to monitor the VTraks also You can use WebPAM PRO to monitor all of your UltraTraks and VTraks Update your WebPAM to the PRO version on the VTrak Software CD Then you can connect to each machine using the IP address of the VTrak or the UltraTrak Host PC The VTrak has no LCD panel How can set it up and create logical drives There are two ways to set up VTrak and create logical drives WebPAM PRO and the Command Line Utility They are described in Chapters
16. and 3 You paid for them with the purchase of your Promise product SCSI Connections Products like the Promise UltraTrak use In Band SCSI technology to pass command and management information between the RAID subsystem and Host RAID PC The Promise VTrak has embedded technology and uses a network connection to pass command and management information With both of these products data is transmitted via the SCSI bus SCSI connections are both physical outside and electrical inside You can see a physical connection you can clean it or try a different cable on it Electrical connections are made by firmware and software such as when you set the SCSI IDs or addresses SCSI chains are completely intolerant of ID conflicts If you have a conflict the devices on your SCSI chain will not work correctly until it is resolved The Promise UltraTrak and VTrak RAID subsystems make use of Target IDs and LUNS but in different ways The VTrak RAID subsystem is sensitive to the presence of other devices on the SCSI chain Promise recommends that you connect no other devices to the SCSI chain with a VTrak except for an other VTrak 166 Chapter 8 Troubleshooting Serial Connections Promise products use a serial connection for a command line utility CLU Normally users prefer WebPAM because of its graphic user interface But the CLU can do most of the same jobs And it will work when your SCSI chain or network connection is down For VT
17. emperature Dropped LJ Battery Capacity below threshold L1 Battery Capacity Mormal Fi Battery Discharging L1 Battery Charging L1 Battery Maintenance Mode Fi Battery Life ended EA In the above example the screen is shortened to save space 3 Enter the email address if this user will receive email notifications 4 Select the alert events you want reported via email To save time and effort check Critical Events All Events or the component specific boxes See page 67 for a list of events and their meanings 74 Chapter 4 Management with WebPAM PRO 5 When you are done click the Submit button The User list appears again Your changes take effect immediately To restore the previous settings before you submit them click the Reset button 75 VTrak 15100 User Manual Controller Management e Set Release Lock page 77 e Change SCSI Target ID page 79 e Change IP Address page 78 e Change Alarm Setting page 80 e Change Console LUN page 79 A Controller is the device that makes your Promise RAID system work Administrator Tools 192 168 1118 ee vTrak 15100 I rl Disk View E logical drive View ill Enclosure View Figure 6 Controller in Tree View Each Controller is composed of Disk View Shows all hard drives assigned or not ES Logical Drive View Shows all logical drives for this Controller E Enclosure View Monitors status of external RAID enclosures To acc
18. those with redundancy that ensures all the data matches exactly UiemmmmeSynchronize Logical Diya tees Id Logical Drive Name Mode Size 1 dggd RAID5 143 GB Select the Logical Drive to synchronize Press R to return after finished gt 1 Start synchronization for Logical Drive 1 now y n gt y Logical Drive synchronization started press any key to return Start Redundancy check Use this feature to conduct a redundancy check on the logical drive of your choice Pini Logical Drive Redundancy Check Id Logical Drive Name Mode Size 1 dggd RAID5 143 GB Select the Logical Drive for redundancy check Press R to return after finished gt 1 Start reduncancy check for Logical Drive 1 now y n y Logical Drive redundancy check started press any key to return Stop synchronzation Use this feature to stop a synchronization that is currently in progress xxx Stop Logical Drive synchronizing Id Logical Drive Name Mode Size 1 dggd RAID5 143 GB Select the Logical Drive to stop synchronizing Press R to return after finished gt 1 Want to stop synchronizing Logical Drive 1 y n gt y 127 VTrak 15100 User Manual Stop Redundancy check Use this feature to stop a redundancy check that is currently in progress eee Stop Logical Drive Redundancy Check Id Logical Drive Name Mode Size 1 dggd RAID5 143 GB Select the Logical Drive to stop redundancy check Press R to return after finishe
19. 15100 User Manual Create a New Host RAID PC Host Management Hast management is to add delete or modify various hosts within the utility Add Host 1 Click on Administrator Tools to display the menu above left 2 Click on the Host Management button above left The Host Management List appears above right Host Management Hast management is to add delete ar madify various hosts within the utility X 3 Click the Add Host button above The Host Information screen appears below Host Management E Host Mame or IP Address 192 158 1 134 LiitraTrak Trak SuperTrak F EX 4 Type in the IP Address of the VTrak not the Host PC you want to add 5 Check the appropriate box to indicate which Promise product the Host controls in this case UltraTrak V Trak 6 When you are done click the Submit button 192 168 1 118 Host Information View Log File User Management Host Information Host Mame DAMIELTEST IP Address 192 168 4418 Operating System Microsoft Windows XP Professional Domain Promise Software Information SIM Provider Version Promise Provider Framework Version 1 0 Administrator Tools 192 166 1118 Utility CIMOM Version Storage Network Industry Association SMIA Java CIMOM 0 7 The new Host is added to Host Management and also appears in the Tree View 38 Chapter 3 Setup Access a Host The WebPAM PRO CIMOM Agent resides on the VTrak and sends the monitoring
20. 93 e Logical Drive LUN Setting page 86 Synchronize a Logical Drive page 95 Logical Drive Functions page 88 e Synchronization Schedule page 96 e Logical Drive Critical Status page 90 Delete a Logical Drive page 98 e Rebuild a Logical Drive page 92 Create a Logical Drive You must have Creation Rights to perform this function 1 Click on the Logical Drive View ES icon The Logical Drive View Window appears 192 168 1 118 logical drive View Create Delete logical drive Create Delete logical drive Create logical drive h 2 Click on the Create Delete logical drive menu and select Create logical drive The Create Logical Drive screen will display 192 168 1 118 Create logical drive logical drive Mame FirstLD RAID Level RAID 5 wt Block Size B4 KB Initialize logical drive Quick intialization Free Disks Used Disks CH4 36 GB CHI 79 GB CHZ 119 GB CH3 118 GB 3 Inthe Logical Drive Name field type in a name for your logical drive 4 Inthe RAID Level drop down menu select the type of RAID you want The available choices will vary depending on which Promise product you have VTrak 15100 User Manual 5 Inthe Block Size drop down menu select the Block Size you want for your logical drive 6 In the Initialize Logical Drive box check the box to enable uncheck to disable Then select the type of Initialization from the dropdown menu Quick Erases the Reserve Sector whic
21. Change logical drive Settings xt Change logical drive Settings Change LUN Settings Migrate logical drive logical drive Functions Synchronization Schedule he Rebuild logical drive Synchronize logical drive 2 From the logical drive screen click on the Change logical drive Settings menu 3 Select Logical Drive Functions The View Change logical drive information window appears 192 168 1 118 View Change logical drive Help Information Enable Auto Rebuild Enable Dedicated Hotspare Policy Select Hot Spare Channel CHZ 118GB Enable amp M amp FR T Check Enable Hard Disk s Write Cache Enable Write Back Automatic Flush Frequency Set Rebuild Priority Set Synchronize Priority Set Migration Priority En 4 Make your selections as desired For an explanation of the features and choices see the table on the following page 88 Chapter 4 Management with WebPAM PRO 5 Click the Submit button when you are done Feature Explanation Enable Auto Rebuild Allows your logical drives to rebuild Enable or disable themselves automatically Enable Dedicated Activates the dedicated hot spare Enable or disable Hot Spare drive feature for this logical drive Select Hot Spare Allows you to designate the disk Any unassigned disk Channel drive in a specific channel as the drive hot spare for this logical drive Enable S M A R T Activates SMART checking for the Enable or disable Check disk dri
22. E icon The Logical Drive View Window appears Change logical drive Settings vt Change logical drive Settings Change LUN Settings Migrate logical drive he logical drive Functions Synchronization Schedule Rebuild logical drive Synchronize logical drive 2 From the logical drive screen click on the Change logical drive Settings menu 3 Select Change LUN Settings The Change LUN Settings window displays 192 168 1 118 Change Console m LUN Settings Select SCSI Select Hew LUH Se Sre Nannal for TH drive e ee 4 On the Change LUN Settings window click the drop down menu under Select SCSI TID and select a Target ID number for Channel 1 192 168 1 118 Change Console Help LUN Settings i Select SCSI Select Hew LUH SESE Channel for logical drive rM M 5 Click the drop down menu under Select New LUN for logical drive and select a LUN number 6 Repeatthe TID and LUN selection for Channel 2 192 168 1 118 Change Console LUN Settings 87 VTrak 15100 User Manual 7 When you are finished click the Submit button Note Rather than creating multiple Target IDs use one Target ID and assign a LUN to each logical drive Logical Drive Functions Logical drive functions include auto rebuild and hot spare settings S M A R T check cache policy and rebuild synchronize and migrate priorities 1 Click on the Logical Drive View ES icon The Logical Drive View Window appears
23. ES 64 Create a User 64 Delete a User 71 Contents Manage User Rights 72 ChangePassword 73 Setup Email Alert Notification 74 Controller Management 76 set Release Lock 77 Change IP Address 78 Change Console LUN 79 Change SCSI Target ID 79 Change Alarm Setting 80 Disk Drive Management 82 DISK VIGW eet nep eret takin bane SUP Bd clam dae ee ee RE ee 82 DISK Information 83 Logical Drive Management 85 Create a Logical Drive 85 Logical Drive LUN Setting 86 Logical Drive Functions 88 Logical Drive Critical Status 90 Rebuild a Logical Drive 92 Migrate a Logical Drive 93 synchronize a Logical Drive 95 Synchronization Schedule 96 Delete a Logical Drive 98 Enclosure Management 99 Enc
24. Manual LEDs Flashin joan croon XI Green Fan or Fan or Battery Problem Failed Logical Logical Logical Drive System Off n a Drive Critical Drive Offline Soo NO Connection Dala n a n a SCSI 2 Connection Transfer Controller System Off n a n a Field Replacement Unit n a means this state does not apply to this LED FRU System Off Normal n a Battery See Chapter 6 for more information about field replaceable components See Chapter 8 for a discussion of critical and offline logical drives Drive Status Indicators There are two LEDs on each Drive Carrier They report the presence of power and a disk drive and the current condition of the drive Power Disk Status Activity Figure 2 VTrak 15100 Disk Carrier LEDs 54 Chapter 4 Management with WebPAM PRO The VTrak spins up the disk drives sequentially in order to equalize power draw during start up After a few moments the Power Activity and Disk Status LEDs should display green LEDs Flashi EXE XI Green Power No Drive Drive Reading or YA SA Activity Present Writing Drive Drive n a means this state does not apply to this LED See Chapter 8 for a discussion of rebuilding and failed disk drives Audible Alarm VTrak s audible alarm has three sound patterns e Beep beep beep beep beep beep Indicates that a logical drive is critical e Beep Beep Beep Indicates that a logical drive is rebuilding e 10 second cont
25. Only the Administrator has access to the Release All Locks button 77 VTrak 15100 User Manual The User who sets the lock is the only one who can release it Be sure to release the lock when finish your maintenance procedure so other Users are not locked out 192 168 1 118 Controller Information Controller Settings wt administrator has lock on this controller Users who attempt to access a locked controller see the username of the individual who locked it above The status of the lock buttons depends on the current situation of the controller For example if the controller already locked both Lock buttons will be grayed out Change IP Address Correct IP settings are essential for your Host RAID PC and VTrak to communicate You make initial settings during setup and again when the addresses change on your network You must have Creation Rights to access this function Controller Settings Controller Settings Change IPAddress Change Console LUM Settings Change Target IDs Disable Audible Alarm 1 Click on the Controller Settings menu and select Change IP Address The Change IP Address screen displays 192 168 1 118 View Change IP Address or Mask IF Address Gateway Address TFTP Address Subnet Mask End 2 Inthe Change IP Address screen enter or change the IP addresses for the Host RAID PC your Gateway and your TFTP FTP Server or enter or change your sub network mask 3 Click th
26. Rebuild Normally the logical drive will begin rebuilding automatically You can access your logical drive during this time but read write performance might be slower than normal e fa hot spare drive is provided and enabled the controller will activate the hot spare and rebuild logical drive information and data to it e fthere is no hot spare drive available the controller will begin rebuilding the disk drive that failed 164 Chapter 8 Troubleshooting With a Hot Spare Drive If the logical drive rebuilds itself using the hot spare 1 2 Replace the failed drive Check the automatic rebuild and hot spare policy to be sure your logical drive s recognize s the new drive as a hot spare Without a Hot Spare Drive If the same disk drive fails again after rebuilding remove and test the drive 1 Obtain the disk drive manufacturer s test utility The utility comes on a CD with the drive from the factory You can also download it from the drive manufacturer s website and copy it to a bootable diskette Remove the failed drive from the RAID Enclosure Connect the failed drive to the motherboard hard drive controller of a PC If you use the Host RAID PC shut it down before you attach the failed drive for testing Boot the PC using the CD or a bootable diskette Run the diagnostic testing utility If there are problems with the disk drive the utility may be able to correct them Examine the test results Re
27. Selector eee Disk Id Name Size 1 SAMSUNG SP4002H 39 GB 2 WDC WD360GD 00FNAO 36GB 3 WDC WD360GD 00FNAO 36 GB 4 WDC WD360GD 00FNAO 36 GB Please enter disk ids and or disk id ranges separated by commas For example 1 5 8 15 Press R to continue after you have finished selecting disks Your input 1 3 Nes Nome SK Selection Disk Id Name Size 1 SAMSUNG SP4002H 39 GB 2 WDC WD360GD 00FNAO 36 GB x3 WDC WD360GD 00FNAO 36GB 4 WDC WD360GD 00FNAO 6GB Total 3 disks have been selected so far Please enter disk ids and or disk id ranges separated by commas For example 1 5 8 15 Press R to continue after you have finished selecting disks Your input gt RAID mode options 0 RAID O Striping 1 RAID 1 Mirroring 3 RAID 3 Parity 5 RAID 5 Parity distributed 10 RAID 10 Striping Mirroring 50 RAID 50 116 Chapter 5 Management with the CLU Please enter RAID mode 0 1 3 5 gt 5 Stripe block size 4 8 16 32 or 64 in KB gt 64 Please enter the Logical Drive name gt df Enable initialization y n gt y Full or quick initialization f q gt f Full initialization enabled Logical Drive creation information Name df Number of disks 3 RAID mode RAID 5 Stripe block size 64KB Cache policy write through SMART check enabled Create Logical Drive with the above settings now y n gt Delete Logical Drive Press 4 to delete a logical drive Select the logical drive by its ID number Kikii aleat
28. VTrak Hold the VTrak by the housing only Install Disk Drives Before using the VTrak you must first populate it with Serial ATA SATA disk drives You can also use Parallel ATA PATA disk drives with the optional SATA to PATA adapters available from Promise Technology The VTrak 15100 can support up to fifteen disk drives and provide the RAID configurations listed below See Chapter 7 for a complete explanation of RAID on VTrak Number of disk drives RAID Configuration Minimum Maximum RAID 0 15 RAID 1 2 RAID 3 15 RAID 5 15 RAID 10 14 RAID 50 15 RAID 1 logical drives work in matched pairs VTrak supports up to seven 7 RAID 1 logical drives VTrak 15100 User Manual Important Before installing a Parallel ATA disk drive be sure the jumpers on the disk drive are set for master operation Never set a drive for slave operation Note You can use disk drives of different manufacturers and sizes In logical drives with different drive sizes the drives are forced to equal the capacity of the smallest physical drive Drive Carrier Latch Handle VTrak Chassis Figure 3 VTrak 15100 Disk Drive access 10 Chapter 2 Installation To remove a Drive Carrier from the VTrak pull the Drive Carrier Latch Handle and remove an unused Drive Carrier see Figure 2 PATA to SATA PATA Drive Adapter Mounting Holes JJ SATA Drive Mounting Holes Figure 4 Drive Carrier mounti
29. WebPAM PRO 41 VTrak 15100 User Manual Assign a SCSI Target ID VTrak has two SCSI channels Each channel can have up to 16 Target ID TID numbers The default TID is O zero This assignment may conflict with your SCSI Host Bus Adapter card To add change or delete Target ID numbers 1 Click on the Controller EE icon The Controller Information window appears below 192 168 1 118 Controller Information Controller Settings xt Controller Settings ary Change IPAddress esso nets Change Target IDs Disable Audible Alarm h Alias Tech Pubs WTrak Fi Version 00 00 0000 25 Controller Serial Ma PROMISE IP Address 192 168 1 126 Gateway IP Address 0 0 0 0 TFTP IP Address 192 168 1 101 Subnet Mask 0 0 0 0 TICS Assigned SCSI Channel 1 3 4 5 6 SCSI Channel 2 2 Promise RAID Console SESI Channel Target ID 3 LUN 3 SCSI Channel 2 Target ID 2 LUN 5 Hardware Information Memory Size 256 MB Memory Type SDRAM ECC Channel Count 15 2 Inthe Controller Information window click on the Controller Settings menu and select Change Target IDs above The Change Target IDs window appears below 192 168 1 118 Change Target IDs Ho E11 M2 O7 Os Os Ouo E111 E312 E113 E114 O15 Oo E11 O E14 E15 Ele E17 Oe Mo Cio Ou E112 E113 E314 E115 3 Inthe Change Target IDs window select the new Target IDs for each channel 4 When you are done click Submit 192 168 1 118 Invoked Method Re
30. came with the converter Lay the carrier on a flat surface Hold a disk drive in one hand and connect the power and data cables with the other 5 Carefully lay the drive into the carrier so that the screw holes on the bottom line up see Figure 4 6 Insert Promise supplied screws through the holes in the drive carrier and into the bottom of the disk drive 7 Slide the assembled drive carrier back into the chassis and press the handle forward to secure the Drive Carrier 8 Repeat these steps until all of your disk drives are installed 13 VTrak 15100 User Manual N v Z Caution If you plan to operate your VTrak with fewer than 15 disk drives install all 15 Drive Carriers into the enclosure to ensure proper airflow for cooling Important Be sure each drive is securely fastened to its carrier Proper installation ensures adequate grounding and minimizes vibration Do not install drives with fewer than four screws Note Previous array enclosures from Promise required you to latch the drive carrier handle in order to power the drive VTrak uses the handle only to lock the carrier in place Drive Numbering Each disk drive in VTrak is identified by a number used for creating and managing logical drives VTrak numbers disk drives from left to right Numbers a stamped above each drive bay for easy indentification Drive 1 Drive 15 Figure 7 VTrak disk drives are numbered left to right
31. data stripe Data Stripe Figure 6 RAID 50 Striping of Distributed Parity logical drives Distributed Parity Disk Drives RAID 50 logical drives on VTrak consist of 6 to 15 disk drives 147 VTrak 15100 User Manual JBOD Single Drive An alternative to RAID Just a Bunch of Disks JBOD capacity is equal to the sum of all drives in the group even if the drives are of different sizes JBOD appears in the User Interface as one or more individual drives There are no performance or fault tolerance features When a disk fails all data on the disk is lost Other disks are unaffected Disk Drive Figure 7 JBOD manages drives Individually unlike RAID VTrak does not support JBOD unless that feature is specially ordered 148 Chapter 7 Technology Background Choosing a RAID Level There are several issues to consider when choosing the RAID Level for your V Trak logical drive The following discussion summarizes some advantages disadvantages and applications for each choice RAID 0 Advantages Disadvantages Implements a striped disk logical drive Not a true RAID because it is not fault the data is broken down into blocks and tolerant each block is written to a separate disk The failure of just one drive will result in drive all data in an logical drive being lost I O performance is greatly improved by Should not be used in mission critical spreading the I O load across many environments channel
32. drive and the current condition of the drive Power Activity Disk Status Figure 13 VTrak 15100 Disk Carrier LEDs After a few moments the Power Activity and Disk Status LEDs should display Green If there is no disk drive in the carrier the Disk Status LED will display Green while the Power Activity LED will remain dark 24 Chapter 2 Installation Set IP Address with the CLU The CLU manages your VTrak via your PC s terminal emulation program such as Microsoft HyperTerminal You will also use the CLU to verify and assign an IP address to the VTrak for WebPAM PRO Unlike WebPAM PRO the CLU can only manage one VTrak at a time 1 Change your PC s COM Port settings to agree with the following e Bits per second 115200 e Data bits 8 e Parity None e Stop bits 1 e Flow control none 2 Start your PC s terminal emulation program did HyperTerminal mise UTrak Commmand Line Menut Clu sion 41 48 HABA 44 rights reserved by Promise Technology Inc 2882 2983 Promise CLU madu le 1 Controller management 2 Disk managemen 3 Logical Drive management Please enter your menu choices Connected 0 45 42 Auto detect 115200 8 N 1 SCROLL caps NUM Capture Ab 3 Press Enter once to launch the CLU 4 Save your connection settings See the example right Assign an IP Address S vTrak CLU VTrak can only use a static IP address The default IP address is 10 0 0 2 To change the IP
33. e Beep Beep Beep Indicates that a logical drive is rebuilding e 10 second continuous beep Indicates that a logical drive is offline See Chapter 8 for a discussion of rebuilding and failed disk drives 103 VTrak 15100 User Manual Log in Log out CLU Connection Before you begin be sure the null modem cable is connected between the Host PC and VTrak and that both machines are booted and running 1 Start your PC s terminal emulation program did HyperTerminal omise YTrak Commmand Line Menut CLU reion 41 64 BABA a4 i rights reserved by Promise Technology Inc Z602 20603 Promise CLU mod ontr ule 1 Cc oller management 2 Disk managemen 3 Logical Drive management Please enter your menu choices Connected 0 45 42 Auto detect 115200 8 M 1 SCROLL CAPS NUM Capture Z 2 Press Enter once to launch the CLU There are three functional groups to the CLU Controller management Allows you view controller information change parameters monitor the enclosure update the firmware and reboot the VTrak Disk management Enables you to view disk drive assignments and change disk drive settings Logical Drive management Allows you to view logical drive information create delete migrate rebuild and synchronize logical drives change TID and LUN settings cache policy retry count SMART settings rebuilding synchronization and migration priorities hot spare drive policy Exit the CLU Clos
34. e Free means available for use in a logical drive e Assigned means that currently belongs to a logical drive 83 VTrak 15100 User Manual Note If you assign a disk drive as a hot spare its Assignment will still show Free since it does not yet belong to a logical drive Channel ID Is the Controller channel to which each disk drive is attached If you have a drive on a channel but it does not appear in WebPAM there is an unlocked drive carrier UltraTrak or a bad connection S M A R T Status Refers to Self Monitoring Analysis and Reporting Technology a form of predictive failure analysis that examines disk drive behavior for indications of a coming failure Healthy means there are no indications of trouble e Alert means there have been indications that the disk drive could fail soon If you see an alert back up your data then remove and test the disk drive You must enable SMART function for each logical drive Firmware Version Refers to the Promise controller not the disk drive Serial Number Is the manufacturer s serial number for this disk drive This feature allows you to obtain the number for warranty or support purposes without removing it from the enclosure LUN Mapping Describes which Target IDs and LUNS are selected for this drive on each VTrak SCSI channel 84 Chapter 4 Management with WebPAM PRO Logical Drive Management e Create a Logical Drive below e Migrate a Logical Drive page
35. for the logical drive 125 VTrak 15100 User Manual UnenmmemeiiIMigrate Logical DOA ree eee Id Logical Drive Name Mode Size 1 degdg RAIDO 71GB Please select the Logical Drive to migrate Press R to return after finished gt 1 ROVER EN OR cid ELE Selection ee Disk Id Name Size 3 WDC WD360GD 00FNAO 36GB 4 WDC WD360GD 00FNAO 36GB 5 ST360015AS 59 GB Please enter disk ids and or disk id ranges separated by commas For example 1 5 8 15 Press R to continue after you have finished selecting disks Your input gt 3 4 NOU S ones K Selection eem Disk Id Name Size 29 WDC WD360GD 00FNAO 36 GB 4 WDC WD360GD 00FNAO 36 GB 5 ST360015AS 59 GB Total 2 disks have been selected so far Please enter disk ids and or disk id ranges separated by commas For example 1 5 8 15 Press R to continue after you have finished selecting disks Your input Destination RAID mode selection for Logical Drive migration RAID mode options 0 RAID O Striping 1 RAID 1 Mirroring 3 RAID 3 Parity 5 RAID 5 Parity distributed 10 RAID 10 Striping Mirroring 50 RAID 50 Please enter RAID mode 0 1 3 5 10 gt 5 Want to migrate Logical Drive 1 now y n y Logical Drive migration started press any key to return 126 Chapter 5 Management with the CLU Synchronize Logical Drive Use this feature to synchronize your logical drives Synchronization is a routine maintenance procedure for fault tolerant logical drives
36. gt 1 3 5 7 9 11 TIDs for SCSI channel 1 changed Press Enter key to return UneonenemeerfMogify SCSI Channel WA WA NB Kaa a ee SCSI Channel TIDs 1 1 3 5 7 9 11 2 0 Please select the SCSI channel 1 2 Press R to return after finished gt Rather than creating multiple Target IDs use one Target ID and assign a LUN to each logical drive See SCSI assignment on page 118 106 Chapter 5 Management with the CLU Configure management port IP address Use this function to specify or change the VTrak s IP address Current management port IP Address 0 0 0 0 Want to modify management port IP address y n y Please enter the new management port IP address 192 168 10 123 New management port IP address is 192 168 10 123 Configure TFTP server IP address Use this function to specify the IP address of the TFTP server You will use this server to download firmware upgrades for VTrak A TFTP server is the same as a FTP server except that it does not employ error checking and correction Current TFTP server IP Address 0 0 0 0 Want to modify TFTP server IP address y n y Please enter the new TFTP server IP address gt 192 168 10 11 Modify Promise RAID Console SCSI LUN Use this function to change the RAID Console LUN which is the controller s SCSI address LUN stands for Logical Unit Number Essentially it is a subdivision of a SCSI Target ID Modify Promise RAID Console SCSI LUN TID SCSI Channel LUN T
37. gt y Please enter the new LUN 0 1 3 4 5 6 8 9 10 11 12 13 14 15 gt 12 LUN is set to 12 for SCSI channel 2 Logical Drive 3 eee Modify SCSI LUN amp TID for Logical Drive Id Logical Drive Name LUN TID SCSI Channel Please select the Logical Drive to modify LUN TID Press R to return after finished gt 118 Chapter 5 Management with the CLU Normally every Logical Drive is assigned to both VTrak channels However you can hide a Logical Drive from one of the SCSI channels making it invisible and inaccessable To hide a Logical Drive set its LUN to 255 i Mogify SCSI LUN amp TID for Logical Drive Id Logical Drive Name LUN TID SCSI Channel Please select the Logical Drive to modify LUN TID Press R to return after finished gt 3 Want to modify LUN for SCSI channel 1 Logical Drive 3 y n gt y Please enter the new LUN 0 1 3 4 5 6 8 9 10 11 12 13 14 15 2255 LUN is set to 255 for SCSI channel 1 Logical Drive 3 Want to modify LUN for SCSI channel 2 Logical Drive 3 y n n i Mogify SCSI LUN amp TID for Logical Drive Id Logical Drive Name LUN TID SCSI Channel Note that SCSI Channel 1 is no longer displayed To restore access to the Logical Drive reset its LUN to any of the numbers in the prompt 119 VTrak 15100 User Manual Cache policy Use this function to switch between a write back and write through cache setting for the logical drive See Chapter 7 for an explanation of cache poli
38. menu The RAID levels shown are those possible to achieve from the existing logical drive and available disk drives 192 168 1 118 logical drive Migration logical drive Mame mirror RAID Level RAIDS bul Black Size B4 KB Free Diskz Used Disks CHZ 118 GB 5 Ifyou want to add disk drives select the drives under Free Disks then click the gt gt button to move them to the Used Disks window 6 Click the Submit button when you are done You will be transferred to the Logical Drive page 94 Chapter 4 Management with WebPAM PRO Synchronize a Logical Drive Synchronization is a routine maintenance procedure for fault tolerant logical drives those with redundancy that ensures all the data matches exactly During Synchronization you will have access to the logical drive but it will respond more slowly to read write tasks because of the additional operation The time required for Synchronization depends on the size of the logical drive You can initiate this procedure manually or select Synchronization Schedule from the Change Logical Drive Settings menu to set this function to occur automatically Promise recommends synchronizing your logical drive s once a month You must have Maintenance Rights to perform this function To manually synchronize a logical drive 1 Click on the Logical Drive E icon The Logical Drive Window appears Change logical drive Settings t Change logical drive Settings Chang
39. once per second while the remaining LEDs will be solid green How do learn more about configuring and using my VTrak Reead to this VTrak 15100 User Manual It contains detailed information regarding configuration troubleshooting and maintenance of your VTrak Why does VTrak come with a Command Line Utility First to assign your VTrak an IP address in order for the WebPAM PRO management software to connect to it Second in the event of a network failure you can still access the VTrak and the data stored on it created a Host on WebPAM PRO but when I click on it nothing happens What is the problem There is a broken network connection between your PC and the VTrak or the VTrak is powered off Locate and fix the connection or power on the V Trak as required I can access the VTrak over my company s intranet But can t access it from an outside Internet connection How do make the Internet connection work This condition is not related to VTrak but is due to your firewall and network connection protocol Contact your MIS Administrator The CLU WebPAM PRO and VTrak documentation use the term logical drive where earlier Promise products use the term array Why did this change happen Technically logical drive is the correct term Array usually refers to a group of disk drives not arranged under RAID or to the RAID subsystem Promise adjusted its use of terms to more closely match the industry 170 Chapter 7
40. or Mask window appears below 192 168 1 118 View Change IP Address or Mask IP Address 182 158 1 125 Gateway Address TFTP Address 132 158 1 101 Subnet Mask 0 0 0 E 3 Inthe IP address field type the new IP address for the VTrak 4 Inthe other fields type in any information given to you by your MIS administrator 5 When you are done click Submit This completes the change procedure for the VTrak IP Address 45 VTrak 15100 User Manual Log out of WebPAM PRO There are two ways to log out of WebPAM PRO e Close your browser window e Click Logout on the WebPAM PRO banner below Language View Contactus LogOut Help After logging out you must enter your username and password to log in again Clicking Logout brings you back to the Login Screen Internet Connection using WebPAM PRO The above instructions cover connections between VTrak and WebPAM PRO over your company network It is also possible to connect to a VTrak from the Internet Your MIS Administrator can tell you how to access your network from outside the firewall Once you are logged onto the network you can access the VTrak using its IP address Please note that only the Host RAID PC can read and write data to the logical drives on the VTrak However other PCs can monitor the VTrak from virtually any location 46 Chapter 3 Setup VIrak Setup with the CLU Notes e f you worked though the Setup procedure abo
41. read and write blocks of data are interleaved between the sectors of multiple disk drives Performance is increased since the workload is balanced between drives or members that form the logical drive Identical drives are recommended for performance as well as data storage efficiency The logical drive s data capacity is equal to the number of drive members multiplied by the smallest logical drive member s capacity Data Stripe Disk Drives Figure 1 RAID 0 Striping interleaves data across multiple drives For example one 100GB and three 120GB drives will form a 400GB 4 x 100GB logical drive instead of 460 GB RAID 0 logical drives On on VTrak consist of 2 one or more disk drives 142 Chapter 7 Technology Background RAID 1 Mirroring When a logical drive is mirrored identical data is written to a pair of disk drives while reads are performed in parallel The reads are performed using elevator seek and load balancing techniques where the workload is distributed in the most efficient manner Whichever drive is not busy and is positioned closer to the data will be accessed first With RAID 1 if one disk drive fails or has errors the other mirrored disk drive continues to function This is called Fault Tolerance Moreover if a spare disk drive is present the spare drive will be used as the replacement drive and data will begin to be mirrored to it from the remaining good drive Data Mirror h Di
42. select the disk s Then you confirm the action iui tui aa IT Selector tm Disk Id Name Size 1 SAMSUNG SP4002H 39 GB 2 WDC WD360GD 00FNAO 36 GB 3 WDC WD360GD 00FNAO 36 GB 4 WDC WD360GD 00FNAO 36 GB 5 ST360015AS 59 GB Please enter disk ids and or disk id ranges separated by commas For example 1 5 8 15 Press R to continue after you have finished selecting disks Your input Total 1 disk has been selected Want to wipe out the boot sector for disk 2 y n gt y Wipe out reserved sector Use this function to wipe out erase the reserved sector of the selected disk drive The reserved sector information tells the controller which logical drive the disk drive belongs to First you select the disk s Then you confirm the action men c reo ERE Selector even Disk Id Name Size 1 SAMSUNG SP4002H 39 GB 2 WDC WD360GD 00FNAO 36 GB 3 WDC WD360GD 00FNAO 36 GB 4 WDC WD360GD 00FNAO 36 GB 5 ST360015AS 59 GB Please enter disk ids and or disk id ranges separated by commas For example 1 5 8 15 Press R to continue after you have finished selecting disks Your input Total 1 disk has been selected Want to wipe out the reserved sector for disk 4 y n gt y 114 Chapter 5 Management with the CLU Logical Drive Management View Logical Drive information below Logical Drive auto creation below Create new Logical Drive page 116 Delete Logical Drive page 117 Modify Logical Drive parameters page 118 Advanced
43. to finish depending on the size of the disk drives in your logical drive VTrak displays initialization progress on the LCD screen When initialization is done VTrak restarts automatically 152 Chapter 7 Technology Background Hot Spare Drive s A hot spare is a disk drive that is connected to the logical drive system but is not assigned as a member of the logical drive In the event of the failure of a drive within a functioning fault tolerant logical drive the hot spare is activated as a member of the logical drive to replace a drive that has failed VTrak will replace a failing disk drive in a logical drive with an unassigned drive if one is available The unassigned drive is not part of any logical drive Such a drive is called a hot spare drive There are two types e Global An unassigned disk drive available to any logical drive on the VTrak e Dedicated An unassigned disk drive that can only be used by a specified logical drive The hot spare policy function lets you select whether a logical drive will access any unassigned disk drive or a designated drive in the event of disk drive failure See Chapter 4 Command Line Utility or the WebPAM User Manual for information on how to make this setting The spare drive effectively takes the place of the failed drive and the RAID system immediately begins to rebuild data onto the drive When the rebuild is complete the logical drive is returned to fault tolerant status
44. your data then remove and test the disk drive You must enable SMART function for each logical drive Disk Information The Disk Drive View shows detailed information pertaining to a single disk drive To access Disk Drive View click on the icon The Disk Drive View screen will display 192 168 1 132 logical drive Information Change logical drive Settings vt logical drive Information logical drive Mame FirstLD RAID Mode RAID 1 Mirroring Block Size B4 KE logical drive Size 36 GB 36000 MB logical drive Status Functional LUN Mapping SCSI Channel 1 Target ID 0 LUN 0 LUN Mapping SCSI Channel 2 Target ID 0 LUN 0 Disk Model Refers to the drive manufacturer s identification Disk Status Refers to functional status of an individual hard disk drive e Functional means normal e Needs Rebuilding means that this drive needs to have its data rebuilt e Rebuilding means this drive is the Target Drive of the rebuild operation that is in progress Disk Size Is the effective data storage capacity in gigabytes This is total capacity not available capacity Mode Setting is the performance level data transfer speed at which the disk drive is running This statistic applies to Parallel ATA disk drives only Under some conditions a mode setting could be reported for a Serial ATA drive but it has no meaning Assignment Status Indicates whether the disk drive is free or assigned
45. 15 disk drives 145 VTrak 15100 User Manual RAID 10 Mirroring Striping Mirroring Striping combines both of the RAID 0 and RAID 1 logical drive types It can increase performance by reading and writing data in parallel while protecting data with duplication At least four disk drives are needed for RAID 10 to be installed With a four disk drive logical drive one drive pair is mirrored together then striped over a second drive pair Data Stripe E Data Mirror Disk Drives Figure 5 RAID 10 takes a data mirror on one drive pair and stripes it over two drive pairs The data capacity is similar to a RAID 1 logical drive with half of the total storage capacity dedicated for redundancy An added plus for using RAID 0 1 is that in many situations such a logical drive offers double fault tolerance Double fault tolerance may allow your logical drive to continue to operate depending on which two disk drives fail RAID 10 logical drives on VTrak consist of 4 to 14 disk drives 146 Chapter 7 Technology Background RAID 50 Striping of Distributed Parity Logical Drives RAID 50 combines both RAID 5 and RAID 0 features Data is striped across disks as in RAID 0 and it uses distributed parity as in RAID 5 RAID 50 provides data reliability good overall performance and supports larger volume sizes RAID 50 also provides high reliability because data is still available even if two disk drives fail one in each
46. 4 and 5 respectively How can be sure everything is working OK on the VTrak VTrak has several LEDs on the front to monitor the status of power field replaceable units FRUs and logical drives When these are green VTrak is functioning normally What happens if a logical drive goes critical On the front of VTrak the logical drive LED turns amber and an audible alarm sounds This condition is described in Chapter 4 of the VTrak User Manual on the Software CD Where can find help to set up the VTrak Contact Promise Technology Technical Support See the next page 171 VTrak 15100 User Manual Contacting Technical Support Promise Technical Support provides several support options for Promise users to access information and updates We encourage you to use one of our electronic services which provide product information updates for the most efficient service and support If you decide to contact us please have the following information available e Product model and serial number e BIOS and driver version numbers e A description of the problem situation e System configuration information including motherboard and CPU type hard drive model s ATA ATAPI drives amp devices and other controllers Technical Support Services Promise Online Web Site http www promise com technical documents drivers utilities etc USA Tech Support Center E mail Support support promise com Fax Technical Su
47. 7 modify date and time 108 modify RAID console LUN 107 modify SCSI target ID 106 redundancy check 127 reports problem 155 stop redundancy check 128 stop synchronzation 127 synchronize logical drive 127 view controller information 105 view logical drive information 115 voltage 110 wipe out boot sector 114 wipe out reserved sector 114 COM Port settings 25 VTrak 15100 User Manual Command Line Utility purpose 170 Connection Ethernet 22 network 22 power 23 SCSI 18 19 20 serial 22 Connection problems 166 Connections serial 22 Console LUN assign 43 51 change 79 107 Controller 76 Controller Activity LED 53 Controller label modify 107 Controller Parameters modify 105 Create a Host 59 Create a RAID PC 59 Create a User 64 D Daisy chain 20 daisy chain 20 date and time modify 108 Dimensions 6 Disk drive assignment 82 83 carrier 11 failure and recovery 164 information 82 LUN mapping 84 move from UltraTrak 169 numbering 14 rebuild 164 status 82 83 usable in VTrak 169 write cache enable disable 89 113 writeback cache enable 89 180 Disk drives install 9 Disk Information view 83 Disk Status LED 24 103 158 E Email Alert Notification set up 74 email messages meaning 160 Environmental 6 error messages meaning 160 Ethernet connection 22 Event Log 62 Event Notification 160 Events and meanings 67 Exit the CLU 51 F Fan speed 100 109 Fans replace 132 Field Replac
48. AID Console LUN for SCSI channel 1 is X Press any key to return To verify the new LUNs Press 4 to select Modify SCSI Channel TID again Exit the CLU Close the terminal emulation window to exit the CLU 51 VTrak 15100 User Manual 52 Chapter 4 Management with WebPAM PRO e Virak Status Indicators below e User Management page 64 e Drive Status Indicators page 54 Controller Management page 76 e Audible Alarm page 55 e Disk Drive Management page 82 e Log In Log Out page 56 Logical Drive Management page 85 e Host Management page 59 Enclosure Management page 99 This chapter describes using WebPAM to monitor and manage your RAID system The chapter is divided into sections for major WebPAM components as shown above VIrak Status Indicators Even though WebPAM PRO offers comprehensive monitoring of VTrak the LED indicators on the VTrak unit provide important status information When the power is switched on the LEDs on the front of the VTrak will light up FRU Logical Drive SCSI 1 SCSI 2 Controller Power Status Status Activity Activity Activity Figure 1 VTrak 15100 Front Panel LEDs When boot up is finished the LEDs will display green When the VTrak is functioning normally the Controller Activity LED blinks green once per second while the other LEDs remain on continuously The SCSI LEDs display green if there is a connection on that channel See the table below 53 VTrak 15100 User
49. Administration Tools This window displays a list of Hosts RAID PCs configured to this WebPAM installation 2 Click on the hypertext link to see an individual Host Host Hame 492 468 141 118 Products SOHOMA User Hame Creation Rights Deletion Right Maintenance Rights Hotification Right SamuelAdams administrator Submit This window provides access information on an individual Host RAID PC and editing user permissions 60 Chapter 4 Management with WebPAM PRO 3 Check the permissions this User will have Creation Permission to create convert and expand a logical drive and make Controller settings Deletion Permission to delete a logical drive Maintenance Permission to rebuild and synchronize a logical drive Notification Permission to receive notification of events affecting the logical drive 4 When you are done click the Submit button The Host Management window appears again Your changes take effect immediately To restore previous settings before you submit them click the Reset button Access a Host The WebPAM CIMOM Agent resides on the Host RAID PC and sends the monitoring data to the Utility Server and on to the Browser In Tree View a newly created Host looks like this 192 168 1 118 Host Information Administrator Tools View Log File User Management 192 168 1118 Host Information EF vrrak 15100_1 PF Hast M DANIELTEST 13 Disk View ENDE E Array View IP Add
50. HH 02020 0 0 WS Gi Aa fit c SCSI Cable SCSI SCSI Host RAID PC 1 Host RAID PC 2 19 VTrak 15100 User Manual Two VTraks one PC one SCSI card daisy chain A Host RAID PC with one SCSI card can manage up to eight VTraks in a chain SCSI Cable i 959595949 oe 9999999 E 0 09 8 959595929 0 0 0 BENN e VTrak 1 e m CC DOOD eese I a e E 2 Pet etetate A HHHH e9e9o9 o9 9 a gem E NL 228 pale VTrak 2 NS SCSI Terminator SCSI Card Host RAID PC Do the following when daisy chaining VTraks 1 Use a 68 pin VHDCI cable to attach each VTrak array to the SCSI chain 2 Seta different SCSI Target ID for each VTrak For example a daisy chain of six VTraks could have these assignments VTrak 1 Target ID 1 VTrak2 Target ID2 VTrak 3 Target ID 3 VTrak 4 Target ID 4 VTrak 5 Target ID 5 VTrak 6 Target ID 6 See page 42 WebPAM PRO or page 50 CLU for instructions how to set SCSI Target IDs 3 Install a SCSI terminator on the last VTrak in the chain 20 Chapter 2 Installation Two VTraks one PC with two SCSI cards A Host RAID PC manages two VTraks through sep
51. Host RAID PC 62 Migration priority 89 122 N Network connection 22 Network connections problems 167 O Operating Systems supported 6 OS support for WebPAM PRO 28 Overview 2 Overview of VTrak 2 P Partition and format 41 153 Password change 73 VTrak 15100 User Manual PATA disk drive install 13 set jumpers 10 Pinout serial connector 177 Power connection 23 Power LED 24 Power requirements 6 Power supply replace 131 Power Activity LED 24 103 158 Promise Array Manager 28 R Rackmount 8 RAID Block striping dedicated parity 144 Block striping distributed parity 145 Console LUN 43 51 Mirroring 143 Mirroring Striping 146 Single Drive 148 Striping 142 otriping of distributed parity logical drives 147 RAID 0 142 149 RAID 1 143 149 RAID 1 two drives only 171 RAID 10 146 150 RAID 3 144 150 RAID 5 145 150 RAID 50 147 151 RAID controller replace 140 RAID Level choices 149 RAID PC create 38 delete 63 RAID introduction to 141 Rebuild priority 89 122 Redundancy check 127 182 Redundant Array of Independent Disks 141 Replace battery 137 cooling units 132 enclosure processor 139 fans 132 power supply 131 RAID controller 140 SEP 139 S S M A R T 83 84 SATA disk drive install 12 SATA to PATA Adapter 13 169 Scheduled Synchronization 96 screws counter sink 11 SCSI 1 VTrak 1 PC 1 HBA card 18 1 VTrak 1 PC 2 HBA cards 18 1 VTrak 2 PCs 2 HBA cards 19 2 VTraks 1 PC 1 HBA car
52. ID Please select the SCSI channel 1 2 Press R to return after finished gt Modify controller label Use this function to change the name of your VTrak controller Current controller label Promise SATA Want to modify controller label y n gt y Please enter the new controller label gt _ 107 VTrak 15100 User Manual Modify date and time Use this function to change VTrak s date and time settings Current Date 2003 10 3 Current Time 12 28 35 Want to modify date y n gt y Please enter the new year gt 2003 Please enter the new month 10 Please enter the new day gt 3 Want to modify time y n gt y Please enter the new hour gt 12 Please enter the new minute gt 30 Please enter the new second gt 0 Current Date 2003 10 3 Current Time 12 30 00 108 Chapter 5 Management with the CLU Enclosure management Press 3 to access Enclosure management The following menu appears Enclsoure management 1 Fan Speed 2 Buzzer 3 Temperature 4 Voltage 5 Battery R Return to previous menu Fan Speed Use this function to monitor fan speed Fans 1 and 2 are on the power supplies turn at and turn 4500 750 rpm The other fans turn at 2100 750 rpm Lower readings indicate trouble kkkkkkkkkkkkkkkkkkkkkk kkkkkkkkkkkkkkkkkkkkk Fan speed Fan RPM Buzzer Use this function to turn the audible alarm on and off Want to silence buzzer now y n gt y 109 VTrak 15100 User Manual Temperature Use this fu
53. Indicates that one or more Logical Drives is Rebuilding e 10 second continuous beep Indicates that one or more Logical Drives is Offline Chapter 4 Management with WebPAM PRO The default alarm setting is ON You must have Creation or Maintenance Rights to access this function Controller Settings vt Controller Settings Change IPAddress Change Console LUM Settings Change Target IDs Disable Audible Alarm k 1 Click on the Controller Settings menu and select Disable Audible Alarm A confirmation message displays 2 Inthe confirmation message click OK to disable to audible alarm Repeat the same procedure to enable the audible alarm 81 VTrak 15100 User Manual Disk Drive Management e Disk View below e Disk Information page 83 Disk View The Disk View shows all of the disk drives working under this Controller To access Disk View click on the icon The Disk View screen will display 192 168 1 118 Disk View Channel ID Disk Model Disk Size Disk Status Assignment Status SMART Status MAXTOR BLOSDJA 73GB Functional Assigned Healthy WiC vvyp1200Jp o0F B0 119 GB Functional Assigned Healthy MAXTOR BLO0SDJ4 783GB Functional Free Healthy WoC vyp1200Jp o00F BO 113 GB Functional Assigned Healthy MAXTOR BLOSDJA 73GB Functional Assigned Healthy Woo WO1 200J0 00F B0 119 GB Functional Assigned Healthy MAXTOR BLOSDJ4 783GB Functional Free Healthy WDC VYA 200J0 00F SEO 118 GB Functional Free Healthy 1 2 3
54. LUN Settings Migrate logical drive logical drive Functions Synchronization Schedule k Synchronize logical drive 2 Click on the Change Logical Drive Settings menu and select Synchronization Schedule 192 168 1 118 View Modify Array Synchronization Schedule e Disable logical drive Synchronization Schedule O hut Minute Every range 30 to 58 min By O Hour Every range 1 ta 23 Hrs Q By day start ab k example 8 30 By Week start At 45 oo Every Sunday v O Month start EN RUE 3 Click on the button corresponding to the unit of time that best fits your schedule By Minute By Hour By Day By Week or By Month In the fields to the right of the button you clicked enter the appropriate value s e By Minute type the number of minutes from 30 to 59 e By Hour type the number of hours from 1 to 23 e By Week type the a hours as above then select a day of the week from the drop down menu 96 Chapter 4 Management with WebPAM PRO e By Month type the a hours as above then select a day of the month through the 28th from the drop down menu For By Week and By Month select the day of the week or the day of the month through the 28th from the drop down menu When you are done click the Submit button Notes e Alogical drive must be Functional in order to be synchronized Before the scheduled operation check the logical drive and correct any problems e You can synch
55. Logical Drive operation page 125 Logical Drive activity progress monitor page 128 View Logical Drive information Press 1 to view the logical drives kkkkkkkkkkkkkkkkkkkkkk Logical Drive information kkkkkkkkkkkkkkkkkkkk Id Name Mode Stripe Block Size Status 1 a RAID3 64K 107 GB Functional 2 b RAID5 64K 107 GB Functional 3 RAID10 64K 71 GB Functional Logical Drive auto creation Press 2 to create a logical drive automatically This function will use all free disk drives and wipe all data on those drives If you do not want to do that select Create a new Logical Drive and input your specifications manually eeeee Logical Drive automatic creation Total 4 free disks RAID mode options 0 RAID O Striping 1 RAID 1 Mirroring 3 RAID 3 Parity 5 RAID 5 Parity distributed 10 RAID 10 Striping Mirroring 50 RAID 50 Please enter RAID mode 0 1 3 5 10 gt 5 Logical Drive automatic creation information Name LogicalDrive Number of disks 4 RAID mode RAID 5 Stripe block size 64KB Cache policy write through 115 VTrak 15100 User Manual SMART check enabled Initialization full initialization enabled Create Logical Drive with the above settings now y n Create new Logical Drive Press 3 to create a logical drive manually Use this option when you want to specify all of the parameters of your logical drive Wes Tafe new Logical Dryer A IEAA Total 4 disks qure vete Ya
56. PROMISE NOLOGY I l TRAK 15100 USER MANUAL VTrak 15100 User Manual Copyright 2003 Promise Technology Inc All Rights Reserved Copyright by Promise Technology Inc Promise Technology No part of this manual may be reproduced or transmitted in any form without the expressed written permission of Promise Technology Trademarks Promise and the Promise logo are registered in U S Patent and Trademark Office All other product names mentioned herein may be trademarks or registered trademarks of their respective companies Important data protection information You should back up all data before installing any drive controller or storage peripheral Promise Technology is not responsible for any loss of data resulting from the use disuse or misuse of this or any other Promise Technology product Notice Although Promise Technology has attempted to ensure the accuracy of the content of this manual it is possible that this document may contain technical inaccuracies typographical or other errors Promise Technology assumes no liability for any error in this publication and for damages whether direct indirect incidental consequential or otherwise that may result from such error including but not limited to loss of data or profits Promise Technology provides this publication as is without warranty of any kind either express or implied including but not limited to implied warr
57. RO uses an HTTP connection http EntertheVTraksIPaddress 192 168 1 118 EnterthePorttnumber 8080 e Add promise to launch WebPAM PRO promise Together your entry looks like this http 192 168 1 118 8080 promise 35 VTrak 15100 User Manual Secure Connection e WebPAM PRO uses a secure HTTP connection https e EntertheVTraksIPaddress 192 168 1 118 e EnterthePortnumber 8443 e Add promise to launch WebPAM PRO promise Together your entry looks like this https 192 168 1 118 8443 promise Note that the IP address shown above is only an example The IP address you type into your browser will be different 3 Promise WebPAM Microsoft Internet Explorer File Edit View Favorites Tools Help Q sack Q ix a pi Search f Favorites A media B m fw imi Address amp http 192 168 1 118 8080 promise screen1 jsp gt Go Links 7 PROMISE 8 Language Contact us TECHNOLOGY INC cs S Login ID administrator Password C 2002 Promise Technology Inc All rights reserved Internet 3 When the opening screen appears log in as administrator and type in the default password which is password The login and password are case sensitive 4 Click the Sign in button Important Immediately after ins
58. Rebuilding 2 MAXTOR 6L080 LUN Mapping SCSI Channel 1 Target ID 6 LUN 0 WDC WD1200J LUN Mapping SCSI Channel 2 Target ID 2 LUN 4 YA Enclosure View Enclosure The Promise RAID controller will automatically attempt to activate a hot spare drive and rebuild it to become part of the logical drive above The drive in Channel 4 is the hot spare drive in this example If the hot spare feature is deactivated or no hot spare drive is available the controller will attempt to rebuild the failed drive During rebuild the alarm sounds a single short beep repeated The disk drive being rebuilt displays an amber Status LED Important If the same disk drive repeatedly fails and makes the logical drive go critical replace the disk drive with one of the same capacity During rebuilding you can still read and write data to the logical drive However fault tolerance is lost until the logical drive is restored to Functional status VTrak 15100 User Manual Rebuild a Logical Drive When a disk drive fails and you manually replace it with a new one you must rebuild the new drive to restore data redundancy Normally the rebuild process begins automatically You can also perform a rebuild manually You must have Maintenance Rights to perform this function Follow these steps to rebuild your logical drive 1 In Tree View click the icon of the logical drive you want to rebuild 192 168 1 118 logical drive Info
59. SI Channel Select SCSI Select Hew LUH for TID Console ee ee B 3 Eae 43 VTrak 15100 User Manual 3 Inthe Console LUN Settings window select the SCSI Target ID whose LUN you want to change 4 Then select the LUN you want to assign to that Target ID 5 Click Submit when you are done This completes the change procedure for the Console LUN 44 Chapter 3 Setup Assign an IP Address For VTrak to communicate over your network you must set a static IP address for the VTrak which has its own IP address separate from the Host RAID PC To set or change VTrak s IP address do the following 1 Click on the Controller EE icon The Controller Information window appears below 192 168 1 118 Controller Information Controller Settings vt Eri Settings Change IPAddrezs Fuss Lees Change Target IDs Disable Audible Alarm Alias Tech Pubs v Trak Fi Version 00 00 0000 25 Controller Serial Ma PROMISE IP Address 132 168 1 126 Gateway IP Address 0 0 0 0 TFTP IP Address 192 168 1 101 Subnet Mask 0 0 0 0 TICS Assigned SCSI Channel 1 3 4 5 6 SCSI Channel 2 2 Promise RAID Console SESI Channel 1 Target ID 3 LUN 3 SCSI Channel 2 Target ID 2 LUN 5 Hardware Information Memory Size 256 MB Memory Type SDRAM ECC Channel Count 15 2 Inthe Controller Information window click on the Controller Settings menu and select Change IP Address above The View Change IP Address
60. a El ri n WM EA E EE UE 151 Choosing Stripe Block Size 152 Gigabyte BOldal V amp a exaeeue sos qe o tp ae d hey ved weed 152 IniuallZallQEi 52 9 nse ben 3793 Lob Rh dre CROP Sodio d da ge ci Dc d 152 Hot Spare DIIVG S 2 2 00 wet a How EE ERO eau tede que eg e 153 Partition and Format the Logical Drive 153 Cache Seld III qur deo eue Vega vo te t eer ed 154 Where to Make Settings 154 Chapter 8 Troubleshooting 155 Virak IS BOODIIIg AAA AA e ere iced ice eae ee ea Ed do 155 CLU Reports a Problem 155 WebPAM PRO Reports a Problem 156 LEDs Display Amber or Red 157 PTOL ACW ri e acutae dra Wind eoo durae BT edn ecb Chale EE 157 Drive CAMES zeresana I Ro doo rb RO e pb be e Pede 158 Back Of ENClOSUlC II Sud al ar oed 158 VTrak 15100 User Manual Event Notification l l 160 Critical amp Offline Logical Drives 164 When a Disk Drive Fails 164 miU M 2 Seca c Ga ae a hates a Goatees ee 164 With a Hot Spare Drive 165 Without a Hot Spare Drive 165 Connection Problems 45 3 33 eda ded Ghee eed eda eas EE 166 SCSI Connections llle 166 Serial Connections eee 167 Network Connections
61. address select Controller management gt Modify controller parameters gt Configure IP address Follow the prompts on the screen For a full list of CLU capabilities and functions see Chapter 5 25 VTrak 15100 User Manual Install WebPAM PRO Management Software Web Based Promise Array Management Professional WebPAM PRO software provides a graphic user interface used to monitor and manage VTrak and its logical drives WebPAM PRO works over your network therefore it can monitor and control multiple VTraks or other Promise RAID products WebPAM PRO consists of three components e Utility Server e CIMOM Agent Internet Browser Installation Locations The table below shows possible locations for each of the three main Web PAM components Internet Utility CIMOM Browser Server Agent Internet connected PC Network PC Network File Server VTrak Utility Server When you install WebPAM PRO you are installing the Utility Server e Install the Utility Server only on a PC or Server that is permanently connected to your network Install only one instance of the Utility Server on your network CIMOM Agent V Trak ships from the factory with a CIMOM agent installed With other Promise products the CIMOM agent installs on the RAID PC whether or not your RAID is connected to a network 26 Chapter 2 Installation The Internet baston BC aptop Desktop PC with Internet with Internet browser b
62. aintenance 3 Pull the cooling unit out of the VTrak enclosure An example of a VTrak cooling unit appears below A 22 T zi c D zn P fa 1 oe e Rasa S i A j E Ro di P Disconnect the battery if present Loosen the thumbscrew 1 If there is a battery on the cooling unit disconnect the battery connector above 133 VTrak 15100 User Manual 2 Loosen the thumbscrew above A retainer keeps the thumbscrew in place 3 Grasp the top and bottom sections of the cooling unit with your hands as shown above 4 Hold the lower section and pull the upper section to the right 134 Chapter 6 Maintenance 5 Separate the cooling unit section to access the fans Fan 2 Fan 1 The upper fan is Fan 1 the lower fan is Fan 2 From the LEDs on the cooling unit see the diagram on page 132 you know which fan to replace 6 Liftthe fan off the mounting pins and detach the electrical connector 7 Attach the electrical connector of the new fan and set it in place 135 VTrak 15100 User Manual Be sure you set the fan on the mounting pins as shown above Be sure the fans point outward towards the handle above 8 Place the top section of the cooling unit onto the bottom section and slide the top lock it in place 9 Tighten the thumbscrew 10 If there is a battery on the cooling unit reattach the battery connector 11 Carefully slide the cooling unit i
63. al drives to VTrak without recreating them S M A R T monitoring Warns of disk drive degradation and potential failure Dual channel standard SCSI 3 Compatible with all SCSI 3 or SCSI 2 LVD Ultra 160 drive to host host adapters No special OS drivers used 15K IOPS High processing rate VTrak 15100 User Manual 200 MB sec sustained bandwidth High data thoughput over two SCSI channels Hardware assisted XOR engine High speed parity calculation for parity type logical drives Supports out of band management Allows you to manage the RAID subsystem through RS232 and 10 100 BaseT while maximizing bandwidth on the SCSI Ethernet connections chain Supports in band SCSI using SES Lets you manage multiple RAID subsystems and SAF TE enclosure on the same SCSI chain from the same PC management interfaces Supports SNMP v1 CIM WBEM API ready for enterprise management and Bluefin standards integration Tagged command queuing up to Maximum performance in Multi Threaded 256 commands Operating Systems Hot swap feature for drive carriers Allows a defective component to be power supplies fans and battery replaced without interrupting data accessibility to the host system Tool less field replaceable units All FRUs can be replaced without tools FRUs saving time and effort for support personnel Hot spare drives Maintains full fault tolerant integrity by automatically rebuilding the data from a failed drive t
64. alculation for each 1 0 Data Stripes aj Data Drives Parity Drive Figure 3 RAID 3 Stripes data and adds a dedicated Parity Drive The capacity of a RAID 3 logical drive is the smallest drive size multiplied by the number of disk drives less one Hence a RAID 3 logical drive with 4 100 GB disk drives will have a capacity of 300GB A logical drive with 2 120GB disk drives and 1 100GB disk drive will have a capacity of 200GB RAID 3 logical drives on VTrak consist of 3 to 15 disk drives 144 Chapter 7 Technology Background RAID 5 Block Striping with Distributed Parity RAID 5 is similar to RAID 3 as described above except that the parity data is distributed across the disk drives along with the data blocks In each case the parity data is stored on a different disk than its corresponding data block RAID 5 makes efficient use of hard drives and is the most versatile RAID Level It works well for file database application and web servers Distributed Parity Data Blocks Disk Drives Figure 4 RAID 5 Stripes all drives with data and parity information The capacity of a RAID 5 logical drive is the smallest disk drive size multiplied by the number of disk drives less one Hence a RAID 5 logical drive with four 100 GB disk drives will have a capacity of 300 GB A logical drive with two 120 GB disk drives and one 100 GB disk drive will have a capacity of 200 GB RAID 5 logical drives on VTrak consist of 3 to
65. ant reported via email To save time and effort check Critical Events All Events or the component specific boxes 66 Chapter 4 Management with WebPAM PRO The table below lists all events and their meanings Critical events are marked with an asterisk Critical Events Events of major importance All Events All monitored events are reported Controller Event All events related to the Controller are reported Notification Controller Unknown Error Unspecified problem with the Controller Data Parity Error Detected possible SCSI data parity error Command Parity Error Detected possible SCSI command parity error Bus Reset The Initiator sent a command to reset the SCSI bus Unrecoverable Error VTrak must restart to recover from an error Abort Task A task was aborted Clear ACA Clear an auto contingent alliance condition LUN Reset A LUN was reset Initiator Error Detected possible error on the SCSI HBA card Illegal Secondary Identify A target received a second Identify message with a different LUN Message Parity Error Detected possible parity error in message between initiator and target Bus Reboot The VTrak system has rebooted Connection Event All events related to Host to VTrak UltraTrak Notification connection VTrak Connection Connection between VTrak and Host PC was Connected successful VTrak Connection Lost Connection between VTrak and Host PC has failed Disk Event Notification All events related to
66. anties of merchantability or fitness for a particular purpose The published information in the manual is subject to change without notice Promise Technology reserves the right to make changes in the product design layout and driver revisions without notification to its users This version of the User Manual supersedes all previous versions Contents Contents Chapter 1 Introduction 1 About Ihis Manual uu tt nmi de RR Re Reb ic 1 OVOIVIOW rescue AA Read ases adhe aie Cav ode Aa 2 Architectural Description 3 SDECIICAHONS 3 25 9 Su Run Db RO IER Ga E d C auod ROA oe ERE US 5 Chapter 2 Installation 7 Unpack the VITAK 42 ux tee DRE VD e eH 7 Mount VTrak 15100 ina Rack 8 Install Disk Drives 9 Serial ATA Disk Drives 12 Parallel ATA Disk Drives 13 Drive Numbering 14 Verify the SCSI HBACard 15 Connect the SCSI Cables 16 SOSI Terminator vce ease i aea tcn aa bdie a E eed 17 One VTrak one PC one SCSI card 18 One VTrak one PC two SCSI cards 18 One VTrak two PCs one SCSI card in each 19 Two VTraks one PC one SCSI card daisy chain
67. arate SCSI connections An an alternative to daisy chaining it can provide increased I O performance Cy SCSI Terminators MN Y 2 SeSeteteze 9599999596 D O OHOH UU e B e 7 9599999999 e 59595959 e9e9o999999 ooo 9 909090909090 2 2022202229 1020 e e e ecoce e geoe r a Host RAID PC SCSI Cable 21 VTrak 15100 User Manual Set Up Network and Serial Connections VTrak s RJ 45 network or Ethernet connector is on RAID Controller at the back of the unit RJ 45 Network Connector DB 9 Serial Connector Figure 4 VTrak 15100 Network and Serial connections The network connection enables you to monitor the VTrak over your network using the WebPAM Software Caution Do not attempt to connect an Ethernet cable regular or cross over between the VTrak and your PC Connect the VTrak to your hub switch or router the same as any other networked device The serial connection enables the Command Line Utility CLU on your PC to monitor and control VTrak The utility provides RAID monitoring and management functions Attach the serial null modem cable from the back of the VTrak subsystem and attach the other end t
68. asy to use software designed to simplify RAID storage management WebPAM PRO is specifically designed for Promise external storage subsystems WebPAM PRO can configure manage or monitor Promise RAID products remotely from a web browser from anywhere in the world General Features 2002 Promise Technology Inc All rights reserved Lj Links 0 Internet Figure 3 WebPAM PRO Opening Screen If you setup your VTrak using WebPAM PRO see Chapter 3 you will have one Host the Administrator as the only User and one logical drive If this is the first time you are logging in to WebPAM there will be no Hosts RAID PCs or Users in the system Promise recommends that you create the Host s first then create the User s Log out of WebPAM PRO There are two ways to log out of WebPAM e Close your browser window e Click Logout on the WebPAM banner below Language View Contactus LogOut Help 4 After logging out you must enter your username and password to log in again Clicking Logout brings you back to the Login Screen 58 Chapter 4 Management with WebPAM PRO Host Management Create a Host below Host User Rights page 60 e Access a Host page 61 e Host Management Window page 62 View Event Log page 62 Delete a Host page 63 Create a Host RAID PC Host Management Administrator Tools Hast management is to add delete or modify various hosts within the utili
69. ator must delete the user account and create a new one 73 VTrak 15100 User Manual Setup Email Alert Notification WebPAM can alert you to the problems and processes happening to your RAID through email messages You setup Email Notification for each Host RAID PC and each User individually A Host must exist before you can set up Email Notification for it These steps describe how to setup the email function 1 Click the User Management u icon under Administrator Tools A list of Users appears below User Management User Management is management of User Profiles for the utility From here Administrator can create delete modify any user of this utility Delete Selection Create User Select for Deletion User Hame Edit User 1 amp ntanioBaez Antoniobaes 2 MichaelLee MichanlL ee 3 Samuel Adams amd m 4 administrator administrator 2 Click on the hypertext link in the Edit User column for the User you want to manage The Modify View User screen appears Controller Information Help User Name MichaelLee Host Name Creation Rights Deletion Right Maintenance Rights Notification Fight Host Management Rights 192 168 1 118 Fi Email Address mlee promise com tw Email Notification Critical Events C all Events L Controller Event Hotification L Controller Unknown Error oO Data Parity Error F Command Parity Error MI Bin Reset APA KA MA ee Fl Ahat taxi LJ Battery Temperature Rise LJ Battery
70. be lost The alternative is a write through cache which reports that the data has been written only after it actually has Automatic Flush Frequency Specifies the flush frequency for VTrak s controller cache in seconds from 2 to 60 Zero means deactivated VTrak s controller cache is equipped with a backup battery to power the cache and save the data in it until regular power can be restored Battery condition is reported by WebPAM PRO and the CLU See Chapters 4 and 5 respectively Where to Make Settings In WebPAM PRO these functions are under e Logical Drive gt Logical Drive functions In the CLU these functions are under e Disk management gt Disk operation gt Enable Disable disk write cache e Logical Drive management gt Modify Logical Drive parameters gt Cache policy e Logical Drive management gt Modify Logical Drive parameters gt Flush frequency 154 Chapter 8 Troubleshooting e ViIrak is Beeping below e CLU Reports a Problem below WebPAM PRO Reports a Problem page 156 e LEDs Display Amber or Red page 157 e Event Notification page 160 e Critical amp Offline Logical Drives page 164 e Connection Problems page 166 This Chapter covers troubleshooting procedures for VTrak VIrak is Beeping VTrak s audible alarm has four sound patterns e Beep Beep Beep Indicates that a logical drive is rebuilding e Beep beep beep beep beep beep Indicates that a logical drive is criti
71. cal e Beep beep beep beep beep beep Indicates a problem with a field replaceable unit FRU e 10 second continuous beep Indicates that a logical drive is offline See Critical amp Offline Logical Drives on page 164 For FRUs see Back of Enclosure on page 158 CLU Reports a Problem The CLU can report a variety of problems with the VTrak In order to see them the CLU must be open Some conditions are only indicated when you select the corresponding function In this example let us check logical drive status 1 Open the CLU 2 Select Logical Drive management View Logical Drive information 3 Observe the status of your logical drives kkkkkkkkkkkkkkkkkkkkkk Logical Drive information kkkkkkkkkkkkkkkkkkkk Id Name Mode Stripe Block Size Status 1 FirstLD RAIDS 64K 107 GB Critical In the example above logical drive FirstLD is critical See Critical amp Offline Logical Drives on page 164 155 VTrak 15100 User Manual WebPAM PRO Reports a Problem The fastest way to spot problems in WebPAM PRO is to look for the red circles in Tree View ta Home Administrator Tools 1149215681 118 EE vtrak 15100 1 EM Disk View CH1 Maxtor 91360Ll4 CH2 S4MSUNG SVZD42H CH3 S4MSUNG S 2042H CH4 S4MSUNG S 2042H EE logical drive View BS FirstLD SAMSUNG SV2D42H SAMSUNG SV2D42H SAMSUNG SVZD42H Aa Enclosure View In the example above follow the trail of red circles from Host to Controller to Disk Vie
72. cated hot spare policy for Logical Drive 3 y n gt y Available free disk s 1 2 3 4 Please choose the free disk for dedicated hot spare gt 2 eee Modify Logical Drive hot spare policy Id Name Hot Spare Policy 3 logdrv Dedicated disk 2 Select the Logical Drive to modify hot spare policy Press R to return after finished gt Please enter your menu choice gt 123 VTrak 15100 User Manual Automatic rebuilding option Use this feature to enable or disable automatic rebuliding on each logical drive If you want to provide a hot spare drive for your logical drive to rebuild go to Hot spare policy above Modify Logical Drive automatic rebuilding option Id Name Auto Rebuilding Option 3 logdrv enabled Select the Logical Drive to modify automatic rebuilding option Press R to return after finished gt 3 Want to disable automatic rebuilding for Logical Drive 3 y n gt y Repeat the same action to enable automatic rebuilding Flush frequency Use this feature to set the flush frequency of VTrak s cache for each logical drive First you select the logical drive Then you select the frequency from the list UnenenemeeerfMogify flush frequency eeneneenenr Id Logical Drive Name Flush frequency seconds Select the Logical Drive to modify flush frequency Press R to return after finished gt 3 Want to modify flush frequency for Logical Drive 3 y n gt y Please enter the new flush frequency 2 5 10 30 60 30
73. cy Modify Logical Drive Cache Write Policy Id Logical Drive Name Cache Write Policy 3 C write through Select the Logical Drive to modify cache write policy Press R to return after finished gt 3 Want to change to write back for Logical Drive 3 y n gt y Modify Logical Drive Cache Write Policy Id Logical Drive Name Cache Write Policy 3 C write back Select the Logical Drive to modify cache write policy Press R to return after finished Retry count Use this function to specify how many times the controller should retry repeat a command to the logical drive before marking it as critical Pe SMe ere Modi retry count EE SER Id Logical Drive Name Retry Count Select the Logical Drive to modify retry count Press R to return after finished gt 3 Want to modify retry count for Logical Drive 3 y n y Please enter the new retry count gt 5 samme SER ERE E Modify retry COU ees Id Logical Drive Name Retry Count Select the Logical Drive to modify retry count Press R to return after finished 120 Chapter 5 Management with the CLU Enable Disable SMART of Logical Drive s member disks Use this function to enable or disable the SMART setting on all the disk drives belonging to a logical drive Unieoneonenenemeet Modify SMART CROCK tree Id Logical Drive Name SMART Check Select the Logical Drive to modify SMART check option Press R to return after finished gt 3 Want to modify SMART check optio
74. d 20 2 VTraks 1 PC 2 HBA cards 21 cables 16 connection problems 166 daisy chain 20 HBA card specifications 15 in band vs network 171 LEDs 53 multiple cards 169 multiple VTraks on chain 169 other devices on chain 170 Target ID 20 42 50 79 106 terminator 17 SCSI card existing 169 SCSI channel hide Logical Drive 119 SEP replace 139 Serial connection 22 Serial connection problems 167 Serial connector pinout 177 SMART check enable 89 Specifications 5 static IP address 25 28 Status Indicators 53 101 157 Storage Enclosure Processor 129 Stripe Block Size choices 152 Synchronization 127 Synchronization priority 89 122 Synchronzation stop 127 T Target ID assign 42 79 106 Target ID assign 50 Technical Support contact info 172 173 Temperature 100 110 Terminator 17 TFTP server IP address set 107 Troubleshooting 155 U Unpack 7 Unpack VTrak 7 User delete 71 User Rights 60 65 72 Utility Server 26 V Voltage 100 110 VTrak beeping 155 maintenance procedures 129 returning for repair 175 subsystems on SCSI chain 169 183 Index VTrak Setup CLU 47 WebPAM PRO 35 W warning messages meaning 160 Warranty 174 WebPAM PRO access a Host 61 access host 39 assign Console LUN 43 assign IP Address 45 auto rebuild 89 battery condition 100 cache auto flush frequency 89 change alarm setting 80 change console LUN 79 change IP address 78 change password 73 change Target ID 79 controller mana
75. d gt 1 Want to stop redundancy check on Logical Drive 1 y n gt y This completes the list of functions under Advanced Logical Drive Operation Logical Drive activity progress monitor This feature provides progress reports on logical drive operations such as migration synchronization rebuilding and redundancy check Press 7 to enable or disable the logical drive activity progress monitor Logical Drive activity progress monitor is running now Do you want to stop Logical Drive activity progress monitor y n gt y Logical Drive activity progress monitor stopped now Repeat the procedure to enable the monitor again 128 Chapter 6 Maintenance e Firmware Update page 130 e Replace Power Supply page 131 e Replace Cache Battery page 137 e Replace SEP page 139 Replace RAID Controller page 140 e Replace Fan page 132 This Chapter covers the maintenance procedures for VTrak The power supplies cooling unit fans and the cache battery are hot swappable field replaceable components The Storage Enclosure Processor SEP and RAID Controller are field replaceable but they require you to power down the VTrak SEP RAID Controller Sorote o oto eTeTeocoe Te 8 Pi B2 EH Power Supply Cooling Unit Cooling Unit Power Supply 2 fans 2 fans 1 battery Figure 1 Field Replaceable Units FRUs on VTrak The p
76. damages Promise is not an insurer If you desire insurance against such damage you must obtain insurance from another party Some states do not allow the exclusion or limitation of incidental or consequential damages for consumer products so the above limitation may not apply to you This warranty gives specific legal rights and you may also have other rights that vary from state to state This limited warranty is governed by the State of California Your Responsibilities You are responsible for determining whether the product is appropriate for your use and will interface with your equipment without malfunction or damage You are also responsible for backing up your data before installing any product and for regularly backing up your data after installing the product Promise is not liable for any damage to equipment or data loss resulting from the use of any product Returning Product For Repair If you suspect a product is not working properly or if you have any questions about your product contact our Technical Support Staff through one of our Technical Services making sure to provide the following information e Product model and serial number required e Return shipping address e Daytime phone number e Description of the problem e Copy of the original purchase invoice 175 VTrak 15100 User Manual The technician will assist you in determining whether the product requires repair If the product needs repair the Tec
77. data to the Utility Server and on to the Browser In Tree View a newly created Host looks like this 192 168 1 118 Host Information Administrator Tools View Log File User Management Host Information Host Mame DAMIELTEST E Lagical Drive View IP Address 1921651118 cil Enel sHlEBs e Operating System Microsoft Windows XP Professional Domain Promise Software Information SIM Provider Version Promise Provider Framework Version 1 0 Litilit CIMOM Version Storage Network Industry Association SMIA Java CIMOM 0 7 149214681118 ES vtrak 15100_1 dl Disk View Each host is identified by an g icon and its IP Address Below it the Controller appears A host RAID PC is made up of E Controller The Promise VTrak Disk View Shows all hard drives assigned or not E Logical Drive View Shows all logical drives under this Controller E Enclosure View Monitors status of external RAID enclosures Note If you do not see these details in the WebPAM PRO window it means your network connection to VTrak is not working Restore your connection before proceeding VTrak 15100 User Manual Create a Logical Drive 192 168 1 118 logical drive View Administrator Tools Create Delete logical drive v 19241584 118 No logical drive Found EB vrrak 15100_1 ld Disk view E logicahdrive View AA sol view Enclosurei 1 Click on the Logical Drive View E
78. ddress or Target ID number Target IDs can be divided into Logical Unit Numbers LUNs to extend the number of available addresses The default TID settings for both SCSI channels is O This setting is adequate for most WebPAM and RAID subsystem configurations If an address conflict occurs 79 VTrak 15100 User Manual you might have to change the TID setting You must have Creation Rights to access this function Controller Settings Controller Settings Change IPAddress Change Console LUM Settings Change Target IDs Disable Audible Alarm h 1 Click on the Controller Settings menu and select Change Target IDs The Change Target IDs screen displays 192 168 1 118 Change Target IDs SCSI Channel Select Hew Target IDs Oo v t E12 M3 O4 Ms As E17 A Oe E310 E311 E312 E313 E314 E115 3 Eo Chi M2 E13 Ma E15 Mle O7 O Os Oio Ou E112 Ois E114 E115 BE 2 Select the SCSI Target IDs you want to use on SCSI Channel 1 Select the SCSI Target IDs you want to use on SCSI Channel 2 4 Click the Submit button when you are done Note Rather than creating multiple Target IDs use one Target ID and assign a LUN to each logical drive Change Alarm Setting Your VTrak is equipped with an audible alarm to call your attention to any logical drive problems that might arise The alarm has three signals e Beep beep beep beep beep beep Indicates that one or more Logical Drives is Critical e Beep Beep Beep
79. dling the VTrak or its subassemblies Important In order to work with VTrak the SCSI Host Bus Adapter HBA card you select for the RAID Host PC must meet requirements See page 15 VTrak 15100 User Manual Mount VTrak 15100 in a Rack Vertical Rack Post VTrak 15100 4 Direct attach to post Mounting Rail included Figure 1 Rackmounted VTrak 15100 The VTrak 15100 installs directly to the rack with or without using the supplied mounting rails Rack front post VTrak subsystem VTrak attaching screw Rack rear post Rail adjustment screw Mounting Rail Back side of post Rail attaching screw not included Rail attaching screw Back side of post not included Figure 2 Mounting rail installation Chapter 2 Installation If you plan to use the mounting rails follow this procedure to install them Attach one end of the rail to the back side of the rack s front post Reposition the adjusting screws as needed to fit the rail to the rack properly Attach the other end of the rail to the back side of the rack s rear post Repeat steps 1 through 3 to attach the other rail Square the rails in the rack and tighten the attaching screws Set the VTrak onto the rails Attach the VTrak to the rack s front posts with the screws provided eo ge eS YS Caution Do not pull or push the handles on the Power Supplies or the Controller units in order to move the
80. duction The two standard LVD SCSI interface provides compatibility with any system that utilizes a SCSI interface No vendor unique commands are required for the operation of the VTrak subsystem Architectural Description The VTrak 15100 is a Direct Attached Storage DAS subsystem consisting of 15 disk drive bays a 3U enclosure with mid plane RAID controller power and cooling units and enclosure processor all in one cable less chassis design Multiple fans and power supplies provide redundancy to ensure continued usage during component failure The RAID controller is hardware based and controls all logical drive functions transparently to the host system VTrak appears to the computer s operating system as a standard SCSI drive or drives Features and Benefits a a 3U 19 inch wide enclosure Installs easily in any standard rackmount Supports RAID levels 0 1 3 5 10 Allows system to be tuned for maximum 50 and JBOD mode performance Supports online logical drive Lets you add disk drives to an existing array expansion logical drive without interrupting data accessibility Supports online RAID migration Allows you to convert a logical drive from one RAID level to another without interrupting data accessibility Supports Parallel ATA drives with Allows you to use existing ATA disk drives a Promise adapter card Supports logical drive migration Allow you to seamlessly move your existing from other Promise RAID products logic
81. e LUN Settings Migrate logical drive logical drive Functions Synchronization Schedule Rebuild logical drive Synchronize logical drive 2 Click on the Change logical Drive Settings menu and select Synchronize logical drive Microsoft Internet Explorer e Are vou sure vou want to synchronize logical drive Cancel 3 Click OK on the confirmation dialog box The Synchronization process will conclude automatically An event message will notify you when synchronization is done Notes e The logical drive must be Functional in order to be synchronized Correct any problems before proceeding e Depending on the number and capacity of your disk drives synchronization can take many hours Consider using WebPAM s Synchronization Schedule feature 95 VTrak 15100 User Manual Synchronization Schedule The Synchronization Scheduler function allows you to schedule the automatic synchronizing of your logical drive s at the most convenient time Since synchronization tends to slow logical drive performance the most efficient approach is to schedule it when the logical drive is doing the least work such as a weekend or early morning Promise recommends synchronizing your logical drive s once a month You must have Maintenance Rights to perform this function 1 Click on the Logical Drive E icon The Logical Drive Window appears Change logical drive Settings Change logical drive Settings Change
82. e Logical Verret tae Id Name Mode Size 2 b RAID5 107 GB 3 C RAID10 71 GB Please select the Logical Drive to delete Press R to return after finished gt 2 Want to delete Logical Drive 2 y n gt y Mene ws alete Logical DIa tala aaa d duca Id Name Mode Size 3 C RAID10 71GB 117 VTrak 15100 User Manual Modify Logical Drive parameters Press 5 to access the Modify Logical Drive parameters menu SCSI assignment Cache policy Retry count Enable Disable SMART of Logical Drive s member disks Logical Drive name Rebuilding migration synchronization priority Hot spare policy Automatic rebuilding option Flush frequency Abort skip when media error detected PODANAAARWHD SCSI assignment Use this feature to assign Target IDs and LUNs to your logical drives You can make different assignements for each SCSI channel Rather than creating multiple Target IDs use one Target ID and assign a LUN to each logical drive See Modify SCSI Channel TID on page 106 eeee Modify SCSI LUN amp TID for Logical Drive Id Logical Drive Name LUN TID SCSI Channel 2 0 2 Please select the Logical Drive to modify LUN TID Press R to return after finished gt 3 Want to modify LUN for SCSI channel 1 Logical Drive 3 y n gt y Please enter the new LUN 0 1 3 4 5 6 8 9 10 11 12 13 14 15 gt 3 LUN is set to 3 for SCSI channel 1 Logical Drive 3 Want to modify LUN for SCSI channel 2 Logical Drive 3 y n
83. e Submit button when you are done 78 Chapter 4 Management with WebPAM PRO Change Console LUN The RAID Console LUN is the Controller s SCSI address LUN stands for Logical Unit Number Essentially it is a subdivision of a SCSI Target ID The default setting for the RAID Console is TID 0 LUN 7 This setting is adequate for most WebPAM and RAID subsystem configurations If an address conflict occurs you might have to change the Console LUN setting You must have Creation Rights to access this function To access the Console LUN Settings Controller Settings vt Controller Settings Change IPAddress Change Console LUM Settings Change Target IDs h Disable Audible Alarm 1 Click on the Controller Settings menu and select Change Console LUN Settings The Change Console LUN screen displays 192 168 1 118 Change Console LUN Help Settings 2 For SCSI Channel 1 in the center column select the SCSI Target ID number under which you want to set the Console LUN 3 Inthe right column select the LUN for the Console Repeat steps 2 and 3 for SCSI Channel 2 5 Click the Submit button when you are done Change SCSI Target ID The term Target ID refers to the SCSI address of the two channels on the RAID subsystem A SCSI bus has an Initiator such as the SCSI card inside the Host RAID PC and at least one Target such as the Controller and Logical Drives inside the RAID subsystem Each target must have its own a
84. e as the Event Log however To see the Event Log 192 168 1 118 Host Information File User Management Host Infotmation Host Name DANIELTEST IP Address 192 168 1 118 Operating System Microsoft Windows XP Professional Domain Promise Software Information CIM Provider Version Promise Provider Framework Version 1 0 Utility CIMOM Version Storage Network Industry Association SNIA Java CIMOM 0 7 1 In Tree View click on the Host icon for the RAID PC whose log you want to see above left 62 Chapter 4 Management with WebPAM PRO 2 Inthe Management Window click on the View LogFile button above right The LogFile window appears below 192 168 1 118 Log File Events per page 10 Thu Sep 04 18 46 06 PDT 2003 YVTrak 15100 1 Quick initialization completed on Array First amp rray Thu Sep 04 18 46 01 PDT 2003 VTrak 15100 1 Quick initialization started on Array First amp rray Thu Sep 04 18 45 59 PDT 2003 VTrak 15100 1 Create a new array First amp rray Thu Sep 04 18 45 58 PDT 2003 administrator created array First amp rray Thu Sep 04 18 42 02 PDT 2003 v Trak 15100 1 Delete array Master Array Thu Sep 04 18 42 00 PDT 2003 administrator deleted array Master Array Tue Sep 02 18 40 31 PDT 2003 YTrak 15100 01 Delete array Test Array Tue Sep 02 18 40 30 PDT 2003 Samuel amp dams deleted array Test Array Tue Sep 02 18 39 47 PDT 2003 v Trak 15100 01 Quick initialization com
85. e terms of this Agreement Do not open this package until you have carefully read and agreed to the following terms and conditions If you do not agree to the terms of this Agreement promptly return the unopened package do NOT accept the terms of the License Agreement Cancel Previous Next h When the License Agreement appears above click the I accept the terms radio button then click the Next button If you do not accept the terms of the Agreement the installation will stop 29 VTrak 15100 User Manual 33 Promise WebPAM SSL Security Options Introd et WebPAM has the ability to be installed with or without Secure License Agreement Sockets Layer SSL support SSL Security Options This setting can be changed at anytime n l l m Please read the WebPAM User s Manual for additional information v External SSL Security Cancel Previous 7 When the SSL Security Options screen appears above you can check External Security An explanation follows External Applies security to all connections involving the Internet or outside your company firewall Security options are invisible to authorized users Promise Technology provides a default certificate for the server as well as for internal data communication However in some cases it is always better to install and verify your own certificate for the webserver And and if possible verify certificate by certificate authori
86. e the terminal emulation window to exit the CLU 104 Chapter 5 Management with the CLU Controller Management View controller information below Modify controller parameters below Enclosure page 109 Firmware update page 111 Reboot page 111 View Controller Information Press 1 to view controller information The result looks like this Product VTrak 15100 Controller Serial Number N300A0390009 Controller Label Promise SATA Firmware Revision 01 00 0000 04 Hardware Revision 0 1 0 1 SEP Revision 0 10 Management Port IP Address 192 168 10 203 TFTP Server IP Address 192 168 10 11 Date 2003 10 3 Time 12 25 49 DDR ECC Size 256MB SCSI Channel 1 TIDs 0 SCSI Channel 2 TIDs 0 Modify Controller Parameters Press 2 to access controller parameters The following menu appears Modify controller parameters 1 Modify SCSI Channel TID 2 Configure management port IP address 3 Configure TFTP server IP address 4 Modify Promise RAID Console SCSI LUN 5 Modify controller label 6 Modify date and time R Return to previous menu 105 VTrak 15100 User Manual Modify SCSI Channel TID Use this function to change or add Target IDs The TIDs you enter will overwrite your previous selection UoneoneneneeeerfMogify SCSI Channel Tyson SCSI Channel TIDs Please select the SCSI channel 1 2 Press R to return after finished gt 1 Want to modify TIDs for SCSI channel 1 y n gt y Please enter the new TIDs
87. eable Units 129 Firmware Update 130 Flush frequency 124 Frequently Asked Questions 169 FRU LED 24 157 159 G Gigabyte Boundary 152 H Host access 39 create 38 delete 63 Hot spare drive choices 153 enable 123 rebuild with 165 Initialization 41 86 Initialization choices 152 Internet Browser 27 Internet connection 170 IP Address assign 25 45 78 107 J Java Development Kit 28 Java Runtime Environment 28 JBOD 148 151 L LCD panel setup without 171 LEDs amber 157 159 back of enclosure 158 disk drive blink 113 disk status 24 55 drive carrier 24 54 102 158 field replaceable units 129 front panel 23 53 157 171 FRUs 24 158 power activity 24 55 red 157 159 Lock set release 77 Log into WebPAM PRO 35 56 Log out of WebPAM PRO 46 58 Logical Drive create 116 partition and format 41 Logical drive activity progress monitor 128 auto rebuild 89 cache settings 154 create 40 85 create automatically 48 115 create manually 49 116 critical 171 181 Index Critical status 90 164 dedicated hot spare 89 123 delete 98 117 hide from SCSI channel 119 hot spare drive 153 initialization 152 LUN setting 86 migrate 93 125 Offline status 164 partition and format 153 rebuild 92 redundancy check 127 stop redundancy check 128 stop synchronzation 127 synchronize 95 127 Target ID setting 86 view information 115 logical drive vs array 170 M Maintenance procedures 129 Management Window
88. earch f Favorites QU media WA R te s http 192 168 1 118 8080 promise screent jsp Eco Links E SE PROMI u Language Contactus TECHNOLOGY INC omise Array Manager Login ID administrator Password seessese 2002 Promise Technology Inc All rights reserved Internet 3 When the opening screen appears type your username in the Login ID field and your password in the Password field The login and password are case sensitive If this is the first time you are running WebPAM PRO log in as administrator and type in the default password which is password The login and password are case sensitive Important Immediately after installation change the Administrator s password Make the change under User Management Each user you create will have his her own login ID and password 4 Click the Sign in button VTrak 15100 User Manual After sign in the WebPAM PRO opening screen appears E http 192 168 1 118 8080 promise servlet Verif yUser language English Microsoft Internet Explorer File Edit View Favorites Tools Help Q sack X ix a A JP Search jf Favorites QU media B Address c http 192 168 1 118 8080 promise servlet VerifyUser lanquage English v Go ps3 PROMISE Language view Contactus Log Out Help d mU e Home Administrator Tools i gt Welcome to Web based Promise Array x Management Software VVebPAM PRO WebPAM PRO is an e
89. ect Event Notification WebPAM PRO sends popup and or email messages regarding its status The messages you see depend on your notification selection see Chapter 4 and what is currently happening in the V Trak The chart below gives the suggested action when the corresponding message is displayed D Controller Notification Controller Unknown Error Unspecified problem with the Controller SCSI data parity error Command Parity Error SCSI command parity error Bus Reset The Initiator sent a command to reset the SCSI bus to correct a problem Unrecoverable Error Restart the Promise Product to clear the problem Abort Task A normal event Result of user action Clear ACA Cleared an auto contingent alliance condition LUN Reset A normal event Result of user action Initiator Error SCSI error on the HBA card Illegal Secondary Identify A target received a second Identify message with a different LUN Message Parity Error SCSI message parity error Bus Reboot The VTrak rebooted itself An occasional incident of one of these messages does not necessarily indicate a problem However if any of these messages appears repeatedly contact Technical Support Normal result of logging in Connection Lost Normal result of logging out Also a result of poor SCSI cable or network connection Disk Down Identify the disk drive involved Power down the system remove and test the drive Replace the drive as needed
90. erformance using my current 80 MB s SCSI card Do have to buy a 160 MB s SCSI card The VTrak has a measured peak sustained throughput of 100 MB s per channel Using a 80 MB s SCSI card will result in a performance bottleneck under certain conditions You must estimate how frequently those conditions happen and how serious they are Then you can decide whether to upgrade to the faster SCSI card How many VTrak subsystems can connect to one SCSI chain You can connect up to eight 8 VTraks on a single SCSI chain Can connect two SCSI cards to the same VTrak Yes VTrak has two SCSI channels which allows you to connect it to two SCSI cards whether those cards are in the same PC or two different PCs For more information see Connect the SCSI Cables in Chapter 2 169 VTrak 15100 User Manual Can connect my VTrak on the same SCSI chain with other devices No Do not connect other devices to the SCSI chain with a VTrak If you want to monitor your VTrak and run other SCSI devices from the same PC add another SCSI card to the PC Can connect my VTrak on the same SCSI chain as my Promise UltraTrak No Do not connect other Promise products to the SCSI chain with a VTrak If you want to monitor your VTrak and UltraTrak from the same PC add another SCSI card to the PC How can tell when the VTrak has fully booted When the VTrak is fully booted up all six front LEDs will light up green The right most LED will blink green
91. erial Connector Pinout Below is the pinout diagram for the DB 9 serial connector on all VTraks The diagrams represent the connector as you see it looking at the back of the VTrak 177 VTrak 15100 User Manual 178 Index A Abort Skip media error 125 About This Manual 1 Access a Host 61 Activity progress monitor 128 Advanced Logical Drive Operation 125 Architectural Description of VTrak 3 Audible alarm 55 103 155 change setting 80 109 Automatic rebuilding option 124 B Battery condition 100 110 Battery replace 137 Beeper 55 Blink disk drive LED 113 Block Size choosing 152 C Cache setting 154 Cache automatic flush frequency Certifications 6 Choose block size 152 cache setting 154 RAID level 149 CIMOM Agent 26 CLU 25 activity progress monitor 128 alarm set 109 assign a Target ID 50 assign Console LUN 51 auto rebuild 124 battery condition 110 blink disk led 113 buzzer 109 configure IP address 107 configure TFTP server IP ad dress 107 connection 47 104 create new logical drive 116 delete logical drive 117 enable disable disk write cache 113 enclosure management 109 exit 51 104 fan speed 109 firmware update 130 flush frequency 124 hot spare drive 123 logical drive auto creation 115 logical drive create 48 logical drive create automati cally 48 logical drive create manually 49 media error policy 125 migrate logical drive 125 modify controller label 10
92. erminator can attach to either SCSI connector If you use a SCSI channel you must attach a SCSI Terminator to it Channel 1 Channel 2 Attach SCSI cable eg a or Terminator to 4 either connector bj OI Joel VTrak Controller SCSI Terminator Terminator Figure 9 If you use a SCSI channel attach a terminator to it 17 VTrak 15100 User Manual One VTrak one PC one SCSI card This is the simplest arrangement ARN SCSI Terminator Ly Totoro 22020202020 000290000000 SCSI Cable Host RAID PC Attach the SCSI cable to either of VTrak s SCSI channels One VTrak one PC two SCSI cards This arrangement offers expanded SCSI addressing increased 1 0 performance and a grater degree of failover protection O ARN Q SCSI Terminators P EY x i PUSMDEIZE E KX HX HX HEE i 02000202020 e999 0909999 e9o90909999 e9o9 0909099 999999999996 ototo e e ecocete SCSI Cables Host RAID PC 18 Chapter 2 Installation One VTrak two PCs one SCSI card in each This arrangement allows you to manage the same VTrak from two different Host RAID PCs aaan wa HHHH HHR
93. ess the Controller click on the Controller SE icon The Controller screen will display below 16 Chapter 4 Management with WebPAM PRO 192 168 1 118 Controller Information Controller Settings Release All Locks SetLock Pelease Lock Software Information Product Trak 15700 Fy Version 00 00 0000 25 IP Address 192 163 1126 TFTP IP Address 192 168 1101 Tiba Assigned SCSI Channel 1 1 Alias Tech Pubs vTrak Controller Serial Ma 64 0791242 Gateway IP Address 0 0 0 0 Subnet Mask 0 0 0 0 SCSI Channel 2 2 Promise RAID SCS Channel 1 Target ID 1 LUN 7 SCSI Channel 2 Target ID 2 LUN 7 Console Hardware Information 256 MB Memory Type SDRAM ECC Channel Count 15 logical drive Status Disk Status Enclosure Status Enclosure Functional Figure 7 Controller Information Screen Memory Size The controller screen above shows information about the firmware version network IP addresses SCSI Target IDs and LUNs Memory Channels and the status of Logical Drives Disk Drives and the Enclosure Set Release Lock The Locking Mechanism isolates the controller during maintenance operations and other periods when you want to avoid interruption from other users trying to access the logical drives under this controller You must have Maintenance Rights to use this function To set the lock click the Set Lock button To release the lock click the Release Lock button
94. eval consists of fixed size data blocks such as some database and video applications choose that data block size as your stripe block size Generally speaking email POS and webservers prefer smaller stripe block sizes Video and database applications prefer larger stripe block sizes Gigabyte Boundary The Gigabyte Boundary feature is designed for logical drives in which a drive has failed and the user cannot replace the drive with the same capacity or larger Instead the Gigabyte Boundary feature permits the installation of a replacement drive that is slightly smaller within 1 gigabyte than the remaining working drive for example an 80 5GB drive would be rounded down to 80GB This can be helpful in the event that a drive fails and an exact replacement model is no longer available With VTrak this feature is always enabled Initialization Initialization is the process of setting all of the data bits on all of the disk drives to zero This has the effect of erasing any existing data from the drives This action is especially helpful in creating accurate parity in logical drives with more than four drives Initialization applies to RAID 1 3 5 10 and 50 If you create one of these logical drives automatically the logical drive is always initialized If you create the logical drive manually you can choose whether to initialize The initialization process begins immediately after the logical drive is created and may take some time
95. gement 76 create Host RAID PC 59 create logical drive 40 85 create new Host RAID PC 38 create user 64 delete Host RAID PC 63 delete user 71 disk drive view 83 disk drive write cache 89 disk drive writeback cache 89 disk view 82 event log 62 event selection 66 fan speed 100 host management window 62 host user rights 60 hot spare drive 89 install 26 Internet connection 46 logical drive critical status 90 login 35 56 VTrak 15100 User Manual logout 46 58 SMART check 89 migrate logical drive 93 synchronize logical drive 95 rebuild logical drive 92 Target ID 42 Regular Connection 35 56 temperature 100 reports problem 156 uninstall 33 Secure Connection 36 56 user permissions 65 Security Option 30 user rights 72 set migration priority 89 voltage 100 set rebuild priority 89 WebPAM vs WebPAM PRO 171 set synchronization priority 89 WebPAM earlier version of 28 set release lock 77 Wipe boot reserve sector 114 setup email alert notification 74 writeback cache enable 120 184
96. h contains the logical drive data on each disk drive Full Erases all data on the disk drives This choice takes additional time before the logical drive is ready 7 Inthe Free Disks list highlight the disk drives to use in your logical drive and click the gt gt button Or double click on the disk drive The drive will move to the Used Disks list 8 Click the Submit button to create your logical drive You will be transferred to the Logical Drive View page See Chapter 7 for information on RAID Levels the required number of Disk Drives and RAID controller capabilities Notes e The available RAID selection depends on which Promise product you have and the number of disk drives available e The default Block size is 64KB e Promise recommends checking nitialize Logical Drive If you checked the Initialize Logical Drive box and selected Full Initialization the process of initialization will continue for some time When Initialization is done you can partition and format the logical drive Logical Drive LUN Setting This function selects the SCSI Target IDs and Logical Unit Numbers LUNs for a logical drive On a RAID system where many logical drives exist different TIDs and LUNs are used to avoid conflicts on the SCSI bus You must have Creation Rights to access this function To set or change TID and LUN settings for the logical drive Chapter 4 Management with WebPAM PRO 1 Click on the Logical Drive View
97. he fault and sound an audible alarm two short beeps repeated The Logical Drive icon on the front of the VTrak enclosure changes to amber 192 168 1 118 logical drive Information Change logical drive Settings vt logical drive Mame FirstLD RAID Made RAID 5 Parity Distributed Block Size B4 KE logical drive Size 159 GB 1583784 MB logical drive Statuz LUN Mapping SCSI Channel 1 Target ID 1 LUN 0 LUN Mapping SCSI Channel 2 Target ID 2 LUN 0 When this condition appears click on each component to discover the faulty one below it The last component is the source of the fault In the example above a disk drive has failed As a result the RAID has lost its redundancy although it can still read and write data 90 Chapter 4 Management with WebPAM PRO When a disk drive fails it disappears from the WebPAM interface You can identify the failed drive under Disk View noting that there is no drive showing for Channel 3 The failed drive displays a red Status LED 192 168 1 118 logical drive Information Administrator Tools T Change logical drive Settings v t 192 168 1118 logical drive Information E vtrak 15100_1 Ol Disk View logical drive Name FirstLD CH1 MAXTOR 6LO RAID Mode RAID 5 Parity Distributed CH2 WDC WD120 Block Size 64 KB E dne erc logical drive Size 159 GB 159784 MB ogical drive View amp FirstLD logical drive Status
98. he new priority high or low Modify Logical Drive rebuilding synchronization migration priority 1 Rebuilding priority 2 Synchronization priority 3 Migration priority R Return to previous menu Please enter your menu choice 1 Modify rebuilding priority Id Name Priority Select the Logical Drive to modify priority Press R to return after finished gt 3 Please enter the new priority 1 low 2 high gt 2 Modify rebuilding priority Id Name Priority Select the Logical Drive to modify priority Press R to return after finished gt 122 Chapter 5 Management with the CLU Hot Spare Policy Use this function to designate a hot spare drive Global means any logical drive in need of a hot spare can use this one Dedicated means that only the designated logical drive can use this hot spare Note that a hot spare drive appears as Free under View disk assignment In order for the logical drive to use the hot spare you must enable automatic rebuilding below To set hot spare policy Puno Select the logical drive by ID number If you want ot change the existing hot spare policy type Y If not type N Select a free disk by channel number as the hot spare drive Press Enter to complete the action ee Modify Logical Drive hot spare policy Id Name Hot Spare Policy 3 logdrv Global Select the Logical Drive to modify hot spare policy Press R to return after finished gt 3 Change to Dedi
99. he power to both units is OFF before connecting the SCSI cables Important VTrak has two SCSI channels When you attach a SCSI cable to the connector of one channel be sure to attach a terminator to the other connector of the same channel See Figures 7 and 8 16 Chapter 2 Installation The VTrak has four 68 pin VHDCI SCSI connectors and two separate SCSI channels These connectors are used in one of five ways e One VTrak one Host RAID PC one SCSI card e One VTrak one Host RAID PC two SCSI cards e One VTrak two Host RAID PCs one SCSI card in each e Two ore more VTraks one Host RAID PC one SCSI card daisy chain e Two VTraks one Host RAID PC two SCSI cards V Trak makes use of SCSI Target IDs TIDs and Logical Unit Numbers LUNs to enable multiple VTrak arrays managed by a single Host RAID PC How to set TIDs and LUNs is explained in Chapter 3 At this point proceed with the connection of SCSI cables following industry standard guidelines and the illustrations on the following pages Caution Proper termination and SCSI 3 compliant cables are required for the system to operate correctly Two external SCSI terminators and a SCSI 3 compliant cables are included with the VTrak 15100 SCSI Terminator When the VTrak is the last SCSI device in the chain you must install the Promise supplied or equivalent external SCSI terminator on both SCSI Connectors see below The SCSI cable or t
100. hnical Support Department will issue an RMA Return Merchandise Authorization number Return ONLY the specific product covered by the warranty do not ship cables manuals diskettes etc with a copy of your proof of purchase to USA and Canada Promise Technology Inc Customer Service Dept Attn RMA 1745 McCandless Drive Milpitas CA 95035 Other Countries Return the product to your dealer or retailer Contact them for instructions before shipping the product You must follow the packaging guidelines for returning products e Use the original shipping carton and packaging e Include a summary of the product s problem s e Write an attention line on the box with the RMA number e Include a copy of proof of purchase You are responsible for the cost of insurance and shipment of the product to Promise Note that damage incurred due to improper transport or packaging is not covered under the Limited Warranty When repairing returned product s Promise may replace defective parts with new or reconditioned parts or replace the entire unit with a new or reconditioned unit In the event of a replacement the replacement unit will be under warranty for the remainder of the original warranty term from purchase date or 30 days whichever is longer Promise will pay for standard return shipping charges only You will be required to pay for any additional shipping options such as express shipping 176 Appendix A S
101. icon In the Management window all logical drives belonging to this controller appear above Since this VTrak is newly activated there are no logical drives yet 192 168 1 118 logical drive View Create Delete logical drive v Create logical drive R 2 Click on Create Delete logical drive menu in the Logical Drive View window above and select Create logical drive The Create Logical Drive window appears 192 168 1 118 Create logical drive logical drive Mame FirstLD RAID Level RAIDS i v Block Size 64 KB v Initialize logical drive Quick v initialization Free Disks Used Disks CH4 36 GB CH1 78 GB CH2 119 GB Disks J CH3 119 GB Eara Type in a Logical Drive name select RAID Level and Block Size See Chapter 7 for an explanation of RAID concepts Notes The available RAID selection depends on which Promise product you have and the number of disk drives available The default Block size is 6AKB Promise recommends checking nitialize Logical Drive 40 Chapter 3 Setup If you want to initialize the disk drives in your logical drive check the Initialize Logical Drive box Then select the type of Initialization from the drop down menu Quick Erases the Reserve Sector which contains the logical drive data on each disk drive Full Erases all data on the disk drives Select the Free Disks you want to use and click the gt gt button
102. ict Beijing 100081 P R China 173 VTrak 15100 User Manual Limited Warranty Promise Technology Inc Promise warrants that for three 3 years from the time of the delivery of the product to the original end user a the product will conform to Promise s specifications b the product will be free from defects in material and workmanship under normal use and service This warranty a applies only to products which are new and in cartons on the date of purchase b is not transferable C is valid only when accompanied by a copy of the original purchase invoice d Is not valid on spare parts fans and power supplies This warranty shall not apply to defects resulting from a improper or inadequate maintenance or unauthorized modification s performed by the end user b operation outside the environmental specifications for the product C accident misuse negligence misapplication abuse natural or personal disaster or maintenance by anyone other than a Promise or a Promise authorized service center Disclaimer of other warranties This warranty covers only parts and labor and excludes coverage on software items as expressly set above Except as expressly set forth above Promise DISCLAIMS any warranties expressed or implied by statute or otherwise regarding the product including without limitation any warranties for fitness for any purpose quality merchantability non infringement or othe
103. if there is a connection on that channel See the table below 101 VTrak 15100 User Manual LEDs Flashin joan croon XI Green Fan or Fan or Battery Problem Failed Logical Logical Logical Drive System Off n a Drive Critical Drive Offline Soo NO Connection Dala n a n a SCSI 2 Connection Transfer Controller System Off n a n a Field Replacement Unit n a means this state does not apply to this LED FRU System Off Normal n a Battery See Chapter 6 for more information about field replaceable components See Chapter 8 for a discussion of critical and offline logical drives Drive Status Indicators There are two LEDs on each Drive Carrier They report the presence of power and a disk drive and the current condition of the drive Power Disk Status Activity Figure 2 VTrak 15100 Disk Carrier LEDs 102 Chapter 5 Management with the CLU The VTrak spins up the disk drives sequentially in order to equalize power draw during start up After a few moments the Power Activity and Disk Status LEDs should display green LEDs Flashi EXE XI Green Power No Drive Drive Reading or YA SA Activity Present Writing Drive Drive n a means this state does not apply to this LED See Chapter 8 for a discussion of rebuilding and failed disk drives Audible Alarm VTrak s audible alarm has three sound patterns e Beep beep beep beep beep beep Indicates that a logical drive is critical
104. inuous beep Indicates that a logical drive is offline See Chapter 8 for a discussion of rebuilding and failed disk drives 55 VTrak 15100 User Manual Log in Log out Log in to WebPAM PRO 1 Launch your Browser 2 Inthe Browser address field type in VTrak s IP address as explained below If you did not choose the External Security option during WebPAM PRO installation use the Regular connection If you chose the External Security option during WebPAM PRO installation see page 30 use the Secure connection Regular Connection WebPAM PRO uses an HTTP connection http Enter the VTrak s IP address 0 4 192 168 1 118 Enter the POA MA WAA 8080 Add promise to launch WebPAM PRO promise Together your entry looks like this http 192 168 1 118 8080 promise Secure Connection WebPAM PRO uses a secure HTTP connection https Enter the VTrak s IP address 192 168 1 118 EnterthePortnumber 8443 Add promise to launch WebPAM PRO promise Together your entry looks like this https 192 168 1 118 8443 promise 56 Chapter 4 Management with WebPAM PRO Note that the IP address shown above is only an example The IP address you type into your browser will be different 3i Promise WebPAM Microsoft Internet Explorer File Edit View Favorites Tools Help Q e eJ ix a 5 J2 S
105. is ON 69 VTrak 15100 User Manual Enclosure Unknown Unspecified problem with the Enclosure Error Enclosure Over Enclosure is running too hot Temperature Enclosure Fan Stop One of the fans has stopped working Enclosure 3 3 Volt out of 3 3 Volt power is out of specification Range Enclosure 5 Volt Range 5 Volt power is out of specification Enclosure 12 Volt Range 12 Volt power is out of specification Battery Temperature Rise Battery is heating up Battery ceases to charge above 45 C or discharge above 60 C Battery Temperature Battery is cooling down Dropped Battery Capacity below Battery is too weak to function threshold Battery Capacity Normal Battery is ready for use Battery Discharging Battery is leaking power Battery Charging Battery is recharging Battery Maintenance Discharge and recharge to test battery condition Mode Happens automatically once every two months Battery life ended Battery is dead Replace it See Chapter 8 for instructions on what to do when any of these messages appears 7 When you are finished selecting Events click the Submit button User Management User Managementis management of User Profiles far the utility From here Administrator can create delete modify any user af this utility Delete Selection Create User Select for Deletion User Hame Edit User L 1 Samuel amp dams SamuelAdams 2 administrator administrator 70 Chapter 4 Management wi
106. is incorrect Or press any other key to continue with firmware updating Current TFTP Server IP Address 0 0 0 0 Want to modify TFTP Server IP address y n y Please enter the new TFTP Server IP address gt 192 168 10 11 New TFTP Server IP address is 192 168 10 11 Please enter the firmware image file name on TFTP server gt fw img 4 Press Enter Reboot Press 5 to reboot the VTrak Are you sure you want to reboot VTrak 15100 now y n y Please confirm again reboot VTrak 15100 now y n y VTrak 15100 User Manual Disk Management e View disk assignment below e View disk parameters below e Disk operation page 113 View disk assignment Press 1 to view the logical drive assignments of each disk drive If a disk drive indicates Free it is not assigned to a disk drive A drive number missing from the list means there is no disk drive in that channel A hot spare drive will show Free kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk 1 1 kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk Disk assignment Id Name Mode Size Status 1 SAMSUNG SP4002H UDMA5 39 GB Assigned In Logical Drive 1 2 WDC WD360GD 00FNAO UDMAS5 36 GB Assigned In Logical Drive 1 3 WDC WD360GD 00FNAO UDMA5 36 GB Assigned In Logical Drive 1 4 WDC WD360GD 00FNAO UDMAS5 36 GB A Assigned In Logical Drive 2 5 ST360015AS UDMAS5 59 GB Assigned In Logical Drive 2 View disk parameters Press 2 to view the parameters of individual disk drives Specify the channel number of the d
107. isk drive you want to view WEN ooo ION disk parameters Disk Id Disk Name 1 SAMSUNG SP4002H 2 WDC WD360GD 00FNAO 3 WDC WD360GD 00FNAO 4 WDC WD360GD 00FNAO 5 ST360015AS Enter the disk id to view its parameters Press R to return after finished gt 2 Disk Name WDC WD360GD 00FNAO Serial Number WD WMAH91024259 Firmware Version 34 06J34 Maximum LBA 72041633 Disk Size 36 GB Disk Timing UDMA 5 Disk Write Cache Status disabled SMART Status OK 112 Chapter 5 Management with the CLU Disk operation Press 3 to access disk drive operations The following menu appears Disk operation 1 Blink disk led 2 Enable Disable disk write cache 3 Wipe out boot sector 4 Wipe out reserved sector Blink disk led Use this function to identify the drive carrier of a specific disk drive The Disk Status LED of the selected drive will flash red several times Please enter disk id 1 15 gt Enable Disable disk write cache Use this function to enable or disable the write cache of individual disk drives Id Name Disk Write Cache Status 1 SAMSUNG SP4002H disabled 2 WDC WD360GD 00FNAO disabled 3 WDC WD360GD 00FNAO disabled 4 WDC WD360GD 00FNAO disabled Please enter disk ids and or disk id ranges to modify write cache option Press R to return after finished Your input 113 VTrak 15100 User Manual Wipe out boot sector Use this function to wipe out erase the boot sector of the selected disk drive First you
108. ity Options WebPAM Components Select Management Port Utility Server Information A Choose Install Folder Cancel Choose Install Folder Where Would You Like to Install CAWebPAM Restore Default Folder Choose Previous 31 VTrak 15100 User Manual The default folder is C WebPAM If you want a different folder type its location and click the Choose button If you change your mind and want the default location click on the Restore Default Folder button Click the Next button when you are finished YA Promise WebPAM Introduction License Agreem SSL Security Options WebPAM Components Select Management Port Utility Server Information 5 Choose Install Folder A Installation Configuration Lal z Cancel WebPAM Installation Configuration Please Review the Following Before Continuing Product Name Promise WebPAM Install Folder C WebPAM External SSL Security selected Email Sender RAIDSystem promise com Email Server mail promise com Miel Cus Infarmatian ifar Imetaliantian Tasa m 10 When the WebPAM PRO Installation Configuration screen appears above take a moment to review your choice of install folder and the available disk space on the target hard drive e f you need to make changes click the Previous button to return to the Install Folder screen e f you are satisfied with the proposed installation click the Install button 32 Cha
109. ive logical drive Critical logical drive Offline o Logical Drive Migration Started a Logical Drive Migration Completed L logical drive Rebuild Start oO logical drive Rebuild Completed L logical drive Synchronization Start oO logical drive Synchronization Completed logical drive Synchronization Comparison Error Logical Drive Synchronize Internal Error L1 Logical Drive Full Initialization Start oO Logical Drive Full Initialization Completed L1 Logical Drive Quick Initialization Start o Logical Drive Quick Initialization Completed L1 logical drive Percent Completed L Enclosure Event Hotification Fi Enclosure Power Down o Enclosure Power Up Enclosure Over Temperature Enclosure Fan Stop O Enclosure 3V out of Range Enclosure 5 Vott out of Range Fi Battery Temperature Rise oO Battery Temperature Dropped Fi Battery Capacity Normal L Battery Discharging Fi Battery Maintenance Mode oO Battery Life ended Ei Fj Command Parity Error C Abort task C initiator Error C Bus Reboot C Disk Access Retry C Disk ECC Error C Disk Time out o Logical Drive Migration Stopped F logical drive Rebuild Aborted oO logical drive Synchronization Aborted O Logical Drive Full Initialization Stopped L1 Logical Drive Quick Initialization Stopped Enclosure Unknown Error Enclosure 12 ott out of Range O Battery Capacity below threshold L1 Battery Charging Type in the User s email address 6 Select the alert events you w
110. k size you want for your logical drive and press Enter 8 Type in a name up to 19 characters for your logical drive and press Enter 9 Choose whether to initialize your logical drive Type Y to initialize or N skip If you typed Y choose between full or quick initialization Type F for full or Q for quick 10 Review the logical drive information e Type Y to accept the information and create the logical drive e TypeN to return to the Logical Drive management menu In order to use this logical drive read and write data you must partition and format it using the Host RAID PC s operating system VTrak 15100 User Manual Assign a SCSI Target ID VTrak has two SCSI channels Each channel can have up to 16 Target ID TID numbers The default TID is 0 zero This assignment might conflict with your SCSI Host Bus Adapter card To add change or delete Target ID numbers 1 2 3 Press 1 to select Controller management Press 2 to select Modify controller parameters Press 1 to select Modify SCSI Channel TID The screen appears as shown below SCSI Channel TIDs 1 0 2 0 Please select the SCSI channel 1 2 Press R to return after finished Press the number of the SCSI channel whose TID numbers you want to modify Press R when you are done selecting channel s Press Y to confirm that you want to make a change Note that the TID numbers you type will overwrite the existing ones Type all the TIDs you want for this chan
111. l when a drive is removed or fails Due to the fault tolerance of the logical drive the data is still available and online However once the logical drive goes critical the logical drive has lost its fault tolerance and performance may be adversely affected If the fault was caused by a failed drive that was removed the drive must be replaced by another drive either identical or larger in order for the RAID system to rebuild and restore optimal configuration If your fault tolerant logical drive goes offline go to the Promise website www promise com and download a document called Array Recovery Procedure A non fault tolerant logical drive RAID 0 and JBOD goes offline when a drive is removed or fails Since the logical drive is not fault tolerant the data stored in the logical drive is no longer accessible If one disk drive fails all of the data on the logical drive is lost You must replace the failed drive Then if the logical drive had more than one disk drive delete the logical drive and re create it Restore the data from a backup source When a Disk Drive Fails VTrak provides both audible and visual indicators to alert you of a disk drive failure The following will occur when a disk drive fails or goes offline e The Logical Drive LED changes from green to amber e The Disk Carrier Status LED changes from green to red e The audible alarm repeatedly sounds two short beeps e WebPAM PRO and the CLU report the condition
112. ld A logical drive finished a rebuild A logical drive rebuild halted before completion 68 Chapter 4 Management with WebPAM PRO Logical Drive A logical drive began synchronizing Synchronization Start Logical Drive A logical drive finished synchronizing Synchronization Completed Logical Drive A logical drive stopped synchronizing before Synchronization Stopped completion Logical Drive A comparison error was detected during Synchronization synchronization Comparison Error Logical Drive An internal error was detected during Synchronization Internal synchronization Error Logical Drive Full Full initialization has begun on a logical drive Initialization Start Logical Drive Full Full initialization finished on a logical drive Initialization Completed Logical Drive Full Full initialization on a logical drive halted before Initialization Stopped completion Logical Drive Quick Quick initialization has begun on a logical drive Initialization Start Logical Drive Quick Quick initialization finished on a logical drive Initialization Completed Logical Drive Quick Quick initialization on a logical drive halted before Initialization Stopped completion Logical Drive Percent A progress report on logical drive operations taking Completed place Enclosure Event All events related to the enclosure Notification Enclosure Power Down Power to the enclosure is OFF Enclosure Power Up Power to the enclosure
113. log box to delete the logical drive 98 Chapter 4 Management with WebPAM PRO Enclosure Management e Enclosure View below e Enclosure Information page 100 Enclosure View The Enclosure View lists all enclosures running under the selected controller There can be multiple enclosures but often there is only one To access it click on the Enclosure View f icon All enclosures will display 192 168 1 118 Enclosure View Mame Status Enclosure Type Enclosure Functional Trak 15100 The Status field of the Enclosure View lists any problems a specific enclosure might have Click on the Enclosure name such as Enclosure1 in Tree View for additional information 99 VTrak 15100 User Manual Enclosure Information The Enclosure screen provides server level monitoring capabilities of VTrak To access Enclosure Information click on the Enclosure E icon The information screen will display 192 168 1 132 Enclosure Enclosure Information Enclosure Type Fan Speed rpm Power Supply range 4500 750 rpm Blower Range 2100 750 rpm Temperature normal range 24470 Power Status 5 10 Battery Status NN Trak 15100 PFAN 4753 rpm PFAN 4828 rpm BLOWER 1875 rpm BLOWER 18865 rpm BLOWER 1795 rpm BLOWER 1804 rpm Tempi 26 C 1 T8 F Tempe 23 C 173 F Temps 23 C 73 F Temp 23 C 73 OF Temps 23 C 73 F Tempb 36 C 1 36 F 3 3 vult 3 37 v
114. losure View 99 Enclosure Information 100 Chapter 5 Management with the CLU 101 VTrak Status Indicators 101 Drive Status Indicators 102 Pelei ec 103 LOONE OUT ats serere teles eros Sede OUS SO S dex 104 CEU COMMCEHON a uo edic ATUA WAAMA MANA EAR WA YA 104 EXIEIO CLU osa mue dote cunis te In PRECES Wut uen e YO Rn dea fca 104 Controller Management 105 View Controller Information 105 Modify Controller Parameters 105 Modify SCSI Channel TID 106 Configure management port IP address 107 Configure TFTP server IP address 107 Modify Promise RAID Console SCSI LUN 107 Modify controller label 107 VTrak 15100 User Manual Modify date and time 108 Enclosure management 109 Pal DPCCO PCIE 109 BUZO mosso vectrudex pith Weare Gee ea a 109 Temperature 110 ius dme PPP 110 BANGI ax deus do tat WA ata euo un quint eqs 110 Firmware update 111 ISODOOLD diacbsia inden ted cuan re e ROPA UID M de EIU Kol Ken fa AER 111 Disk Management 112 View disk assig
115. mbination of these RAID levels can exist at once on separate logical drives See Chapter 7 for more information on RAID RAID Flexibility Configurable RAID stripe depth 4 8 16 32 or 64 sectors per disk Rebuild priority tuning Adjustment of minimum I O reserved for server use during rebuild Hot spares Multiple global and designated hot spares Maximum Disks amp LUNs 15 in any combination of RAID levels and drive types Supported Disk Interfaces Serial ATA SATA Parallel ATA with optional Promise adapter VTrak 15100 User Manual Supported Operating Systems e Windows 2000 e FreeBSD e Windows XP e Solaris e Windows Server 2003 e NetWare e RedHat Linux e Mac OS X e SUSE Linux Current 8 A 100 VAC 4 A 200 VAC max rating with two power cords Power Consumption 440 watts Power Supply Dual 500W 100 240 VAC auto ranging 50 60 Hz dual hot swap and redundant with PFC N 1 design Thermal Output 1590 BTU hour max current Operating Temperature 41 to 104 F 5 to 40 C Non operational Temperature 40 to 140 F 40 to 60 C Relative Humidity Maximum 95 Vibration Random 0 21 grms 5 to 500Hz 30Mins X Y Z axis Management Tools WebPAM Professional Command Line Utility Management Interfaces Ethernet RS232 Serial Management Protocols SNMP SSH WBEM Telnet Notification Email audible and visible alarms Dimensions Height 5 0 12 7 Width 17 6 in 44 8 cm Depth 26 0 in
116. mpleted 295 Mon Sep 1518 06 27 PDT 2003 192 166 1118 99 Rebuilding an FirstLD has completed 155 Mon Sep 15180612 PDT 2003 192 166 1118 883040 vTrak 15100 1 Rebuild begun on Array FirstLD Mon Sep 15 18 05 55 PDT 2003 132 158 1 118 851878 vTrak 15100 1 Disk Plugged in 3 Mon Sep 15 15 00 19 POT 2003 1824158 1 118 Watch the Event Frame for progress above Migrate a Logical Drive To migrate a logical drive is to e Change its RAID level and or e Increase the number of disk drives Migration takes place on an existing logical drive without disturbing the existing data While the logical drive is migrating you can access the data as before When migration is complete your logical drive have a different RAID level and or a larger capacity 1 Click on the Logical Drive E icon The Logical Drive Window appears Change logical drive Settings IR Change logical drive Settings Change LUN Settings Migrate logical drive i es logical drive Functions Synchronization Schedule Rebuild logical drive Synchronize logical drive 2 From the logical drive screen click on the Change logical drive Settings menu 93 VTrak 15100 User Manual 3 Select Migrate logical drive The logical drive Migration window displays 192 168 1 118 logical drive Migration logical drive Mame mirror RAID Level Block Size Used Disks 4 Ifyou want to change RAID level select the new RAID level from the dropdown
117. n LED colors alone Only replace the SEP when directed to do so by Promise Technical Support See Chapter 9 To remove and replace the SEP do the following 1 Power down the VTrak 2 Grasp the handle and pull it toward you above left 3 Holding the handle pull the SEP out of the enclosure above center 4 Gently slide the new SEP into the enclosure 5 Presson the screen to seat the SEP above right The handle will swing in as the SEP is properly seated 6 Power up the VTrak This completes the Storage Enclosure Processor replacement procedure 139 VTrak 15100 User Manual Replace RAID Controller The RAID Controller monitors and manages the logical drives When this controller is replaced all of your logical drive data and configurations remain intact because this logical drive information is stored on the disk drives Important Do not replace the RAID Controller based on LED colors alone Only replace the RAID Controller when directed to do so by Promise Technical Support See Chapter 9 lc To remove and replace the RAID Controller do the following Power down the VTrak Remove the network SCSI and null modem cables Grasp the handle and pull it toward you above left Grasp the Controller and pull it out of the enclosure above center Gently slide the new Controller into the enclosure Or gr 9 I Press on the front to seat the Controller above right The handle will swi
118. n for Logical Drive 3 y n gt y Please wait Urieoneoneneneoeet Modify SMART chek ESTEE Id Logical Drive Name SMART Check 3 C disabled Select the Logical Drive to modify SMART check option Press R to return after finished Logical Drive name Use this function to change the name of a logical drive onenenemeeeetMogjify Logical Drive name Id Name Mode Size 3 C RAID10 71GB Select the Logical Drive to modify its name Press R to return after finished gt 3 Want to modify the name for Logical Drive 3 y n gt y Please enter the new Logical Drive name gt logdrv tese ee esns Modify Logical Drive harne eme Id Name Mode Size 3 logdrv RAID10 71 GB Select the Logical Drive to modify its name Press R to return after finished VTrak 15100 User Manual Rebuilding migration synchronization priority Use this feature to change the priorities for rebuilding migration and synchronization functions A high setting allocates more system resources to the selected function and fewer to read write operations This choice results in somewhat slower read write operations to and from the logical drive A low setting allocates fewer system resources to the selected function and more to read write operations This choice results in faster read write operations but the selected function takes longer to complete 1 Select the function Rebuilding Synchronization or Migration 2 Then select the logical drive by ID number 3 Select t
119. nction to monitor temperatures inside the VTrak Normal temperature is 44 C 110 F or below Lower readings indicate trouble kkkkkkkkkkkkkkkkkkkkk Yee eek e c e e e e A AG Temperature Temperature Celsius Fahrenheit 1 29 84 2 27 80 3 28 82 4 32 89 5 28 82 6 41 105 Voltage Use this function to monitor voltages inside the VTrak Normal voltages are e 1 3 3 volts 10 e 2 5 0 volts 10 e 3 12 0 volts 10 Out of range readings indicatte trouble kkkkkkkkkkkkkkkkkkkkkkk kkkkkkkkkkkkkkkkkkkkkk Voltage Voltage volts 1 3 40 2 5 16 3 12 16 Battery Use this function to montor the condition of VTrak s cache battery The example below reflects a battery in good condition E dp E ee E OT p EN Battery information Voltage 4 15 volts Capacity 3570 mAH Temperature 26 Celsius 80 Fahrenheit 110 Chapter 5 Management with the CLU Firmware update Press 4 to access Firmware update Verify the VTrak s IP address Verify TFTP server s IP address 3 Specify the name of the image file Obtain the image file name from Promise Technology when the time arrives to upgrade your firmware Firmware update menu Current management port IP address 192 168 10 123 If management port IP address is incorrect you will be unable to download the firmware image from TFTP server Please check to ensure the above management port IP address is correct Press Escape to return if the management port IP address
120. nd how to avoid them Warning A Warning notifies you of probable equipment damage or loss of data or the possibility of physical injury and how to avoid them VTrak 15100 User Manual Overview VTrak provides data storage solutions for applications where high performance and data protection are required The failure of any single drive will not affect data integrity or accessibility of the data in a RAID protected logical drive Drive Carrier LEDs PROMISE vrrak 15100 Power and Status LEDs Drive Carriers Figure 1 VTrak 15100 front view A defective drive may be replaced without interruption of data availability to the host computer If so configured a hot spare drive will automatically replace a failed drive securing the fault tolerant integrity of the logical drive The self contained hardware based RAID logical drive provides maximum performance in a compact external chassis Storage Enclosure RAID Controller Processor SEP e9e999999999 9959999999999 e9e9o9o99 o9 6 e 030222022202 302020220302 2070222229 III e e e e eee e e e e000e e o e e000e e e e e Bbi B e 2 RI Power Supply Cooling Unit Cooling Unit Power Supply with Battery Figure 2 VTrak 15100 rear view The VTrak 15100 is an external disk array subsystem with a capacity of fifteen individual Serial ATA or parallel ATA disk drives Chapter 1 Intro
121. nel including any numbers you previously assigned Type the numbers of the TIDs you want to for this SCSI channel with a space between each number Press Enter to continue The CLU responds TIDs for SCSI channel X changed Press any key to return To verify the new TIDs Press 1 to select Modify SCSI Channel TID again 50 Chapter 3 Setup Assign a RAID Console LUN The Promise RAID Console is how VTrak s RAID controller communicates with the Host RAID PC Each SCSI channel has a Logical Unit Number LUN for the RAID Console The default RAID Console LUN for both SCSI channels is 7 To change the LUN 1 2 3 Press 1 to select Controller management Press 2 to select Modify controller parameters Press 4 to select Modify Promise RAID Console SCSI LUN The screen appears as shown below SCSI Channel LUN TID 1 7 0 2 7 0 Please select the SCSI channel 1 2 Press R to return after finished gt Press the number of the SCSI channel whose LUN you want to modify Press R when you are done selecting SCSI channels Note that the LUN you type will overwrite the existing one Type the LUN you want for this TID including numbers you previously assigned Press the number of the Target ID whose LUN you want to modify and press Enter If there is only one TID on the SCSI channel you are not asked to input a TID Type the numbers of the LUN you want to for this TID and press Enter to continue The CLU responds Current R
122. ng in as the Controller is properly seated 7 Attach the network SCSI and null modem cables 8 Power up the VTrak This completes the RAID Controller replacement procedure 140 Chapter 7 Technology Background e Introduction to RAID below e Choosing a RAID Level page 149 e Choosing Stripe Block Size page 152 e Gigabyte Boundary page 152 e Initialization page 152 e Hot Spare Drive page 153 e Partition and Format Logical Drive page 153 e Cache Settings page 154 Introduction to RAID RAID Redundant Array of Independent Disks allows multiple hard drives to be combined together to form one large logical drive The operating system sees the logical drive as a single storage device and treats it as such The RAID software and or controller handle all of the individual drives on its own The benefits of a RAID can include e Higher data transfer rates for increased server performance e Increased overall storage capacity for a single drive designation such as C D E etc e Data redundancy fault tolerance for ensuring continuous system operation in the event of a hard drive failure Different types of logical drives use different organizational models and have varying benefits Also see Choosing RAID Level on page 149 The following outline breaks down the properties for each type of RAID logical drive 141 VTrak 15100 User Manual RAID 0 Striping When a disk logical drive is striped the
123. ng holes Note that the Drive Carrier has several mounting holes above Those marked with a triangle are for disk drives Caution Be sure to install the counter sink screws supplied with the VTrak Use of other types of screws can damage the adjacent drives VTrak 15100 User Manual Serial ATA Disk Drives Serial ATA Disk Drive Figure 5 SATA Disk Drives mount at the front of the carrier 1 Carefully lay the drive into the drive carrier at the front so that the screw holes on the bottom line up Insert the screws through the holes in the Drive Carrier and into the bottom of the disk drive see Figure 4 e Install only the screws supplied with the VTrak e Install four screws per drive e Snug each screw Be careful not to over tighten Reinstall the drive carrier into the VTrak chassis Repeat these steps until all of your disk drives are installed 12 Chapter 2 Installation Parallel ATA Disk Drives In order to use Parallel ATA disk drives in VTrak you must first install a SATA to PATA adapter available from Promise Technology Parallel ATA Disk Drive SATA to PATA Adapter Figure 6 PATA Disk Drives require a SATA to PATA adapter Obtain the needed quantity of adapters 2 Carefully lay the converter into the drive carrier with the SATA connection facing forward see Figure 5 so that the screw holes on the bottom line up see Figure 3 3 Install the four screws that
124. ninstall icon rig ht Uninstall During uninstall process the uninstall program will not remove some critical log files which contain important information such as who created deleted a logical drive what date what time on which Hosts etc VTrak 15100 User Manual 34 Chapter 3 Setup VTrak Setup with WebPAM PRO below VTrak Setup with the CLU page 47 After installation the next step is to configure VTrak You can do this with WebPAM PRO or the Command Line Utility CLU whichever you prefer This Chapter only deals with basic functions needed to setup a new VTrak For a full discussion of VTrak functions refer to Chapters 4 and 5 VIrak Setup with WebPAM Set up with WebPAM consists of the following steps 1 709 OC Ocupa erm Log in to WebPAM below Create a New Host page 38 Access a Host page 39 Create a Logical Drive page 40 Assign a SCSI Target ID page 42 Assign a RAID Console LUN page 43 Assign an IP Address page 45 Log out of WebPAM PRO page 46 Internet connection using WebPAM PRO page 46 Log in to WebPAM PRO 1 2 Launch your Browser In the Browser address field type in VTrak s IP address as explained below If you did not choose the External Security option during WebPAM PRO installation use the Regular connection If you chose the External Security option during WebPAM PRO installation see page 30 use the Secure connection Regular Connection e WebPAM P
125. nment 112 View disk parameters 112 DISK OHEAN xr atta eu und aoa eee cid XE atr al ees 113 Blink CIS K NGG sist dot doe d CE AR RECEN ananas 113 Enable Disable disk write cache 113 Wipeoutbootsector 114 Wipe out reserved sector 114 Logical Drive Management 115 View Logical Drive information 115 Logical Drive auto creation 115 Create new Logical Drive 116 Delete Logical Drive 117 Modify Logical Drive parameters 118 SCSI assignment 118 Cache DOlICV sus m oes Svr E etta eumd exe posue ea es 120 RONY COUNT LL PEE 120 Enable Disable SMART of Logical Drive s member disks 121 Logical Drive name 121 Rebuilding migration synchronization priority 122 HotSpare PONGCY IIIA 123 Automatic rebuilding option 124 Flush frequency 124 Abort Skip when media error detected 125 Advanced Logical Drive Operation 125 Migrate Logical drive 125 Synchronize Logical Drive 127 Start Redundancy check 127 Stop synchronzation
126. nto the enclosure 12 Gently press the handle in and upward until it locks 13 Verify that the fan LEDs are green This completes the fan replacement procedure 136 Chapter 6 Maintenance Replace Cache Battery The cache battery is located in the left cooling unit The battery is replaced as an individual part No tools are required for this procedure To replace a fan do the following 1 Verify that the fan LED is amber or red and note whether it is Fan 1 or 2 See Figure 2 2 G a a aaz 2 Pressthe release button and pull the handle downward as shown above 3 Pullthe cooling unit out of the VTrak enclosure An example of a VTrak cooling unit appears below 137 VTrak 15100 User Manual Detach the Lift the battery out connector of the bracket Detach the connector and lift the battery out of the bracket above 5 Place a new battery into the bracket and attach the connector 6 Carefully slide the cooling unit into the enclosure 7 Gently press the handle in and upward until it locks above 8 Verify that the battery LED is green This completes the battery replacement procedure 138 Chapter 6 Maintenance Replace SEP The Storage Enclosure Processor SEP manages the fans audible alarm and battery and monitors system voltages and cooling functions No tools are required for this procedure Important Do not replace the SEP based o
127. o an installed hot spare drive Supports multiple designated and global spares Automatic background data Logical drive is quickly back on line with reconstruction when a drive is minimal user intervention replaced N 1 Redundant hot swappable Load sharing and full operation even with fans multiple failed fans N 1 Redundant hot swappable Load sharing and full operation even with a power supplies failed power supply Redundant SCSI ports Load sharing and full operation even with a failed SCSI port Chapter 1 Introduction Cluster support Supports two node server clusters for performance and availability Complete cable less design All components easily plug directly into boards No cables to complicate setup or maintenance Cache battery backup 72 hour backup for controller cache to retain data in case of power failure Command line and Graphic user Choice of control and monitoring methods interfaces for greater flexibility Specifications Drive Capacity 15 SATA and PATA disk drives 3 5 x 1 form factor only External I O Ports Dual Ultra 160 SCSI with 68 pin VHDCI connections Sustained Throughput Up to 200 MBps over two SCSI channels Sustained I Os Up to 15 000 I Os per second Data Cache Up to 512Mb predictive data cache with automatic write cache destaging and 72 hour battery backup protection 256 MB standard Supported RAID Levels e RAID O e RAID 1 e RAID 3 e RAIDS e RAID 10 e RAID 50 Any co
128. o the 9 pin serial connector on the Host RAID PC See Chapter 3 for CLU configuration Chapter 2 Installation Connect the Power Warning Power supplies can contain over 240 volts This high voltage if mishandled can cause serious injury or death Do not touch or handle a power cable or power supply unless you have been trained and prepared to perform this task VTrak systems will operate on either 115 volts AC or 230 volts AC The VTrak 15100 includes two replaceable power supply modules with autosense voltage selection and Power Factor Correction PFC Retaining Bail Power IN Connection Cooling Fan Power Switch 3 Figure 11 Power Connections and Switch Plug the power cords into the power connections on both power supplies Use the retaining bails to hold the power cords in place and prevent an accidental disconnection Turn both power supplies on When the power is switched on the LEDs on the front of the VTrak will light up FRU Logical Drive SCSI 1 SCSI 2 Controller Power Status Status Activity Activity Activity Figure 12 VTrak 15100 Displays 23 VTrak 15100 User Manual The VTrak spins up the disk drives sequentially in order to equalize power draw during start up After a few moments the Power and FRU LEDs should display Green The controller activity light blinks on once per second There are two LEDs on each Drive Carrier They report the presence of power and a disk
129. oes not accept IP address assignments from a DHCP server If you have a DHCP server on your network there is a chance that it will inadvertently assign the VTrak s IP address to another node You might see a warning to this effect on your PC s monitor If this happens WebPAM may not be able to connect See your IT administrator to work out a suitable arrangement 167 VTrak 15100 User Manual 168 Chapter 9 Support e Frequently Asked Questions below e How to contact Technical Support page 172 e Limited Warranty page 174 e Returning product for repair page 175 Frequently Asked Questions What kind of disk drives can use with VTrak VTrak was designed to use Serial ATA disk drives You can also use Ultra ATA 133 100 66 disk drives with the optional SATA to PATA Adapter available from Promise Technology Can I take the disk drives from my UltraTrak put them into the VTrak and keep my logical drive array intact Yes VTrak uses the same logical drive format as UltraTrak Contact Promise Technology to purchase SATA to PATA Adapter for your existing PATA drives Can I use my existing SCSI card with VTrak If the SCSI card has at least a 160 MB s data transfer rate supports LUNs and has a 68 pin VHDCI external connection you can use it with VTrak If your SCSI card has a 68 pin HD external connector you can purchase an optional 68 pin HDCI to 68 pin VHDCI SCSI cable from Promise Technology Will get maximum p
130. or 2 Click on the hypertext link in the Edit User column for the User you want to manage The Modify View User screen appears Controller Information Help Help User Name MichaelLee Host Name Creation Rights Deletion Right Maintenance Rights Notification Right Host Management Rights 192 168 1 118 gO Email Address i mlee amp promise com tw Email Motification Critical Events C All Events L Controller Event Notification L Controller Unknown Error oO Data Parity Error o Command Parity Error Fl nen WU recoverable Errat Fl abor tact LJ Battery Temperature Rise LJ Battery emperaiure Dropped LJ Battery Capacity below threshold O Battery Capacity Normal L1 Battery Discharging O Battery Charging O Battery Maintenance Mode Fi Battery Life ended EHE In the above example the screen is shortened to save space 3 In the Modify View User screen specify the User Rights Creation Permission to create convert and expand a logical drive and make Controller settings Permission to delete a logical drive 72 Chapter 4 Management with WebPAM PRO Maintenance Permission to rebuild and synchronize a logical drive Notification Permission to receive notification of events affecting the logical drive You can also set these permissions from the Host User Rights screen 4 When you are done click the Submit button The User list appears again Your changes take effect immediately
131. or double click on the disks to move them to the Used Disks field Click the Submit button when you are done A confirmation popup message appears when the logical drive has been created Microsoft Internet Explorer 192 168 1 118 logical drive View Administrator Tools r Create Delete logical drive v 192 168 1 118 EE VTrak 15100 1 logical drive Mame logical drive Status RAID Mode logical drive Size lil Disk view FirstLD Functional RAID 5 Parity Distributed 159 GB E Logical Drive View amp FirstLD r Enclosure View Enclosure The new logical drive appears in the Logical Drive View list above If you selected Full Initialization that process will continue for some time 192 168 1 118 logical drive Information L Change logical drive Settings v logical drive Information logical drive Name FirstLD RAID Mode RAID 5 Parity Distributed Block Size 64 KB logical drive Size 158 GB 159784 MB logical drive Status Functional LUN Mapping SCSI Channel 1 Target ID 1 LUN 0 LUN Mapping SCSI Channel 2 Target ID 2 LUN 0 When Logical Drive Status shows Functional you have completed logical drive creation on VTrak In order to use this logical drive read and write data you must partition and format it using the Host RAID PC s operating system See Chapter 4 for a full discussion of logical drive creation and management using
132. pleted on Array Test Array Tue Sep 02 18 39 42 PDT 2003 V Trak 15100 01 Quick initialization started on Array Test Array z Previous Events Next Events gt In the LogFile window you can view all events pertaining to an individual Host RAID PC Click the Previous Events and Next Events buttons to see the entire contents The LogFile is saved automatically You must log in as the Administrator in order to delete the Logfile To delete it click the Delete LogFile button Delete a Host RAID PC To delete a Host 1 Click the Host Management a icon under Administrative Tools The Host List appears Host Management Hast management is to add delete or modify various hosts within the utility Delete Selection Select for Deletion Host Hame View Host 1 1952 168 1 118 182 158 1 118 2 Under Select for Deletion click the checkbox of the Host you wish to delete 3 Click the Delete Selection button Notes e WebPAM will remove the link from the RAID PC to your local browser This action does not change or delete the RAID itself e f you delete a Host with users assigned to it the user rights are also deleted 63 VTrak 15100 User Manual User Management e Create a User below e Change Password page 73 Delete a User page 71 e Setup User Alert Notification page 74 e Manage User Rights page 72 Create a User User Management Administrator Tools r Host Management U
133. ply to this LED See Critical amp Offline Logical Drives on page 164 Back of Enclosure When the FRU Status LED on VTrak s front panel shows Amber or Red check the LEDs on the back of VTrak These LEDs give the status of the field replaceable units 158 Chapter 8 Troubleshooting SEP RAID Controller EEEHEHIERREHZE 9 09 9 0 0 0 9 09 0 09 0 0 0020200 oto 20200020 ote 9e e eoooe e e e eccoe te Power Cooling Cooling Power Supply Unit Unit Supply 202020 0 020 e e eccoe e etg Power Supply Battery Fani Fan2 LED LED LED LED Figure 6 LEDs on the back of VTrak Under normal conditions the power supply battery and fan LEDs should display green Note that on VTrak 15100 the left cooling unit houses a cache backup battery but the right unit does not LEDs Duk Green Amber Rd Power supply Not detected us mA Fan Fanfalled Failed Battery Not detected Too hot or a Low capacity To check a component s installation follow the same procedure as replacing the component except that you reinstall the original component rather than a new one In most cases this action fixes a bad connection and allows VTrak to detect the component If this action does not correct the problem replace the unit See Chapter 6 for instructions 159 VTrak 15100 User Manual Event Notification When you sel
134. pport 408 228 6401 Attention Technical Support Phone Technical Support 408 228 6402 7 30 5 30pm M F Pacific Standard Time If you wish to write us for Promise Technology Inc support Attn Technical Support 1745 McCandless Drive Milpitas CA 95035 USA 172 European Tech Support E mail Support Fax Technical Support Phone Technical Support If you wish to write us for support Pacific Rim Sales Office E mail Support Fax Technical Support Phone Technical Support If you wish to write us for support China Office E mail Support Fax Technical Support Phone Technical Support If you wish to write us for support Chapter 7 Technology Background support promise nl 31 0 40 256 9463 Attention Technical Support 31 0 40 235 2600 8 30 5 00pm The Netherlands Time Promise Technology Europe B V Attn Technical Support Luchthavenweg 81 125 5657 EA Eindhoven The Netherlands support promise com tw 886 3 564 53 13 Attention Technical Support 886 3 578 23 95 ext 8873 9 00 5 30pm Taiwan Time Promise Technology Inc Attn Technical Support 2F No 30 Industry E Rd IX Science based Industrial Park Hsinchu Taiwan R O C support china promise com 86 10 6872 3940 Attention Technical Support 86 10 6872 3941 9 00 6 00pm China Time Promise Technology China Attn Technical Support Room 3213 No 11 South Zhong Guan Cun Street Hai Dian Distr
135. pter 2 Installation YA Promise WebPAM Install Complete A Introduction Congratulations Promise VWebPAM has been successfully installed to C WVebPAM License Agreement SSL Security Options 1 For INTRANET take internallPihostname and WebPAM Components 2 For INTERNET take externallP domain Name Select Management Port Eun To start the software open the computer s Browser Utility Server Information p p Choose Install Folder For SSL Enabled Server type the following in the Browser s address Installation Configuration bar https internal IP or external IP 8443 promise Installing Install Complete For non SSL Enabled Server type the following in the Browser s address bar http internal IP or external IP 8080 promise Press Finish to quitthe installer Previous t Finish NA 11 When the Install Complete screen appears above the installation process is finished Click the Finish button to go to the Promise Registration website Important Registration of your VTrak and WebPAM PRO provides useful information that helps Promise Technologies to offer better products and support Please take a few minutes to register Thanks This completes the WebPAM PRO installation Uninstall WebPAM PRO If it ever becomes necessary to delete WebPAM PRO there is a Utility to do this for you Go to the directory E C WebPAM UninstallerData and double click on the u
136. r gt fw img Press Enter This completes the Firmware update operation 130 Chapter 6 Maintenance The power supply and its fan are replaced as one unit There are no individually serviceable parts No tools are required for this procedure To remove the power supply do the following pec ge 5 Verify that the power supply LED is amber or red Switch off the power Unplug the power cord Press the release button and pull the handle downward as shown above left Pull the power supply out of the VTrak enclosure above center To install the power supply do the following pL os cc mol Carefully slide the power supply into the enclosure Gently press the handle in and upward until it locks above right Plug in the power cord Switch on the power supply Verify that the new power supply LED is green This completes the power supply replacement procedure 131 VTrak 15100 User Manual Replace Fan The fans in the cooling units are replaced as individual parts There are two fans in each cooling unit No tools are required for this procedure 20200070 020 e e eccoe e Battery Fan 1 Fan 2 To replace a fan do the following 1 Verify that the fan LED is amber or red and note whether it is Fan 1 or 2 above 0n mei cR RR T bk uw w a am WM ee aoo r m m E p WA 2 Press the release button and pull the handle downward as shown above 132 Chapter 6 M
137. rak you must use the CLU to set the RAID subsystem s initial IP address in order for WebPAM to connect with it This issue is discussed further under Network Connections below The CLU controls and manages but it does not move data It communicates through a null modem cable supplied with the Promise product You can connect a straight through serial cable but it will not work for this purpose If you do not use the CLU often you might want to disconnect and store the cable Consider leaving it connected to be sure it will be there when you need it Network Connections The UltraTrak has an RJ 45 connection on the back of its cabinet This looks like a network connector but it is actually wired as an alternative serial connector for the CLU UltraTrak does not connect directly to a network it goes through the Host RAID PC As mentioned above UltraTrak uses In Band SCSI technology for command and monitoring The VTrak also has an RJ 45 connector on the back of its cabinet This connector is a genuine 1000 100 10BaseT connector designed to connect to your network The VTrak becomes a node on your network like any other PC server or other component with an IP address VTrak ships from the factory an IP address of 10 0 0 1 You must change this address to one that will work with your network You make the initial IP address setting using the CLU as mentioned above You can make subsequent IP address changes using WebPAM Note that VTrak d
138. ress 1392 168 1 118 Operating System Microsoft Windows XP Professional AA Enclosure View Domain Promise Software Information SIM Provider Version Promise Provider Framework Version 1 0 Utility CIMOM Version Storage Network Industry Association SMIA Java ClMOM 0 7 Each host is identified by an icon and its IP Address or Hostname Below it the Controller appears A host RAID PC is made up of Ee VTrak Controller The Promise RAID Product Disk View Shows all hard drives assigned or not E Logical Drive View Shows all logical drives for this Controller E Enclosure View Monitors status of external RAID enclosures 61 VTrak 15100 User Manual Host RAID PC Management Window To access the Management Window for an individual Host RAID PC click on the Host E icon in Tree View The result is a different window than clicking the Host Management icon described above 192 168 1 118 Host Information View Log File User Management Host Information Host Mame DANIELTEST IP Address 132 168 1 118 Operating System Microsoft Windows XP Professional Domain Promise Software Information SIM Provider Version Promise Provider Framework Version 1 0 Utility CIMOM Version Storage Network Industry Association SMIA Java CIMOM 0 7 From this point you can e View the Logfile e Access Host User Rights Administrator only View Event Log The Event Window shows events as they happen It is not the sam
139. rimary means to identify and diagnose problems on VTrak is to observe and interpret LED colors A discussion of this process is found on the next two pages All hot swappable components can be fully diagnosed with LEDs although the Command Line Utility CLU and WebPAM each offer you additional help to make and confirm your diagnosis See Chapter 8 Troubleshooting for additional information 129 VTrak 15100 User Manual Firmware Update Use the CLU to update VTrak s firmware Obtain the firmware update image file from Promise Technology Oy IT du NS T Be sure the VTrak and Host RAID PC are running Start your PC s terminal emulation program Press Enter once to launch the CLU Press 1 to select Controller management Press 4 to select Firmware update Specify the name of the image file Firmware update menu Current management port IP address 192 168 10 123 If management port IP address is incorrect you will be unable to download the firmware image from TFTP server Please check to ensure the above management port IP address is correct Press Escape to return if the management port IP address is incorrect Or press any other key to continue with firmware updating Current TFTP Server IP Address 0 0 0 0 Want to modify TFTP Server IP address y n y Please enter the new TFTP Server IP address gt 192 168 10 11 New TFTP Server IP address is 192 168 10 11 Please enter the firmware image file name on TFTP serve
140. rives High I O rates are achieved thanks to multiple stripe segments Recommended Applications for RAID 10 e Imaging applications e Database servers e General fileserver 150 Chapter 7 Technology Background RAID 50 Advantages Disadvantages High Read data transaction rate Higher disk overhead than RAID 5 Medium Write data transaction rate Good aggregate transfer rate High reliability Supports large volume sizes Recommended Applications for RAID 50 e File and Application servers e Transaction processing e Office application with many users accessing small files JBOD Advantages Disadvantages Uses 100 capacity of all hard drives The failure of one drive will result in all data being lost on that drive Should not be used in mission critical environments Recommended Applications for JBOD e File archiving e General fileserver 151 VTrak 15100 User Manual Choosing Stripe Block Size The stripe block size value can be set to 4KB 8KB 16KB 32KB and 64KB 64 KB is the default This selection will directly affect performance There are two issues to consider when selecting the stripe block size e Choose a stripe block size equal to or smaller than the smallest cache buffer found on any disk drive in your logical drive A larger value slows the logical drive down because disk drives with smaller cache buffers need more time for multiple accesses to fill their buffers e f your data retri
141. rmation Change logical drive Settings wt Change logical drive Settings Change LUN Settings Migrate logical drive logical drive Functions Synchronization Schedule Distributed Rebuild logical drive he logical drive Size 73GB 73770 MB logical drive Status Functional LUN Mapping SCSI Channel 1 Target ID 1 LUN 0 LUN Mapping SCSI Channel 2 Target ID 2 LUN 0 2 Inthe Management Window click on the Change Logical Drive Settings and select Rebuild Logical Drive from the dropdown menu above The Rebuild Logical Drive screen appears 192 168 1 118 logical drive Rebuild Disk Name CHI T9 GE CH1 73 GB CHz 118 GB CH 85 GB submit 3 Inthe Disk Name dropdown menu select the replacement disk drive by its Channel number 192 168 1 118 logical drive Rebuild Disk Mame 92 Chapter 4 Management with WebPAM PRO 4 Click the Submit button when you are done The Logical Drive Management function screen returns and the logical drive begins rebuilding The alarm sounds a series of single short beeps during the Rebuild process Mon Sep 15 13 07 14 PDT 2003 Event Name Time IF Address 89 Rebuilding an FirstLD has completed 5 Mon Sep 1518 07 16 POT 2003 192 166 1118 44 Rebuilding on FirstLD has completed 4965 Mon Sep 1518 07 01 PDT 2003 192 168 1 118 89 Rebuilding an FirstLD has completed 3 Mon Sep 15 18 06 45 POT 2003 192 166 1118 89 Rebuilding an FirstLD has co
142. ronize your logical drive on demand Select Synchronize logical drive from the Change logical Drive Settings menu 97 VTrak 15100 User Manual Delete a Logical Drive During the WebPAM setup procedure you used the CLU to create a temporary logical drive in order for WebPAM to connect with VTrak If you wish to delete it and make the disk drive s available for other uses follow these steps You must have Deletion Rights to perform this function 1 Click on the Logical Drive View E icon In the Management window all logical drives belonging to this controller appear 192 168 1 118 logical drive View Create Delete logical drive v Create Delete logical drive Create logical drive RAID Mode logical drive Size RAID 0 Striping 36 GB Delete logical drive x 2 Click on Create Delete Logical Drive tab in the logical drive window above and select Delete logical drive The Delete logical drive window appears 192 168 1 118 Delete logical drive logical drive Name Starter v Start mI 192 168 1 118 Delete logical drive logical drive Name Starter sie eset 3 Inthe Delete logical drive window select your temporary logical drive name from the drop down menu and click the Submit button A verification dialog box appears Microsoft Internet Explorer YA Are you sure you want to delete the logical drive Ca 4 Click OK in the verification dia
143. rowser Router amp Firewall Network File bisous Server with Utility Server browser RAID PC with RAID PC with RAID PC ERE Agent E Agent VTrak Subsystem UltraTrak bysin SuperTrak amp Inima RAID incl CIMOM Agent Figure 14 WebPAM PRO has many installation options on the network Internet Browser Typically an Internet browser comes with your operating system WebPAM PRO does not include a browser For computers that will remotely monitor and manage the RAID the Internet Browser is the only software required Your Internet Browser provides the means for you to monitor and configure your Promise RAID products using WebPAM PRO You can use the most recent versions of either Internet Explorer or Netscape Navigator 2f VTrak 15100 User Manual Operating System Support Promise Technology recommends Windows NT 4 0 2000 XP Professional and Server 2003 RedHat Linux 8 0 or later or SuSE Linux 9 0 or later to take full advantage of all the features of WebPAM PRO Before you start 1 Obtain from your MIS administrator a static IP address for your VTrak VTrak does not accept IP address assignments from a DHCP server If your network has a DHCP server inform your MIS administrator If you currently have either of these on your computer e Promise Array Manager Windows PAM e An earlier version of WebPAM Completely remove them before installing WebPAM PRO Failure to do so will result in compa
144. rwise Promise makes no warranty or representation concerning the suitability of any product for use with any other item You assume full responsibility for selecting products and for ensuring that the products selected are compatible and appropriate for use with other goods with which they will be used Promise DOES NOT WARRANT that any product is free from errors or that it will interface without problems with your computer system It is your responsibility to back up or otherwise save important data before installing any product and continue to back up your important data regularly 174 Chapter 7 Technology Background No other document statement or representation may be relied on to vary the terms of this limited warranty Promise s sole responsibility with respect to any product is to do one of the following a replace the product with a conforming unit of the same or superior product b repair the product Promise shall not be liable for the cost of procuring substitute goods services lost profits unrealized savings equipment damage costs of recovering reprogramming or reproducing of programs or data stored in or used with the products or for any other general special consequential indirect incidental or punitive damages whether in contract tort or otherwise notwithstanding the failure of the essential purpose of the foregoing remedy and regardless of whether Promise has been advised of the possibility of such
145. s and drives No parity calculation overhead is involved Recommended Applications for RAID O e Image Editing e Pre Press Applications e Any application requiring high bandwidth RAID 1 Advantages Disadvantages Simplest RAID storage subsystem High disk overhead uses only 50 of design total capacity Can increase read performance by processing data requests in parallel since the same data resides on two different drives Recommended Applications for RAID 1 e Accounting e Payroll e Financial e Any application requiring very high availability 149 VTrak 15100 User Manual RAID 3 Advantages Disadvantages High Read data transfer rate Parity drive can become bottleneck if a Disk failure has an insignificant impact 0t of data is being written to the logical on throughput drive Recommended Applications for RAID 3 e Image Editing e Prepress Applications e Any application requiring high throughput RAID 5 Advantages Disadvantages High Read data transaction rate Disk failure has a medium impact on Medium Write data transaction rate throughput Good aggregate transfer rate Recommended Applications for RAID 5 e File and Application servers e Intranet servers WWW E mail and News servers Most versatile RAID level RAID 10 Advantages Disadvantages Implemented as a mirrored logical drive High disk overhead uses only 50 of whose segments are RAID 0 logical total capacity d
146. sing the Host RAID PC s operating system 48 Chapter 3 Setup Create a Logical Drive Manually To help you design the optimal logical drive for your needs refer to Chapter 7 for information to help you make the right choices for your logical drive Caution Logical drive creation can involve full or quick initialization of the logical drive Any data on the disk drives will be erased If you are using disk drives that could have important data on them make a backup copy of the data before installing the drives in the VTrak 1 Press 3 to select Logical Drive management 2 Press 3 again to select Create new Logical Drive The CLU shows the number of free disk drives and asks for your selection of available disk drives 3 Inthe list of available disk drives type the numbers of the disk drives you want to select and press Enter For consecutive drive numbers use a dash such as 3 7 Drives 3 4 5 6 and 7 will be selected For non consecutive drive numbers use commas such as 3 5 7 4 The list of available drives shows the drives you selected marked with an asterisk Press R to continue 5 Select more disk drives or press R to continue 6 The available RAID mode choices are in parenthesis beside the prompt Type number of the RAID mode level you want for your logical drive and press Enter 7 The available Stripe block sizes are in parenthesis beside the prompt Type number of the Stripe bloc
147. sk Drives Figure 2 RAID 1 Mirrors identical data to two drives Due to the data redundancy of mirroring the capacity of the logical drive is only the size of the smallest disk drive For example two 100GB disk drives which have a combined capacity of 200GB instead would have 100GB of usable storage when set up in a mirrored logical drive Similar to RAID 0 striping if disk drives of different capacities are used there will also be unused capacity on the larger drive RAID 1 logical drives on VTrak consist of two disk drives 143 VTrak 15100 User Manual RAID 3 Block Striping with Dedicated Parity RAID level 3 organizes data across the disk drives of the logical drive and stores parity information on to a disk drive dedicated to this purpose This organization allows increased performance by accessing multiple disk drives simultaneously for each operation as well as fault tolerance by providing parity data In the event of a disk drive failure data can be re calculated by the RAID system based on the remaining data and the parity information The adjustable block size of the RAID 3 logical drive allows for performance tuning based on the typical 1 0 request sizes for your system The block size must be set at the time the logical drive is created and cannot be adjusted dynamically Generally RAID Level 3 tends to exhibit lower random write performance due to the heavy workload going to the dedicated parity drive for parity rec
148. sult Set TIDs for SCSI Channel 1 TIDs for CSI Channel 1 are changed successfully Set TIDs for 8 CSI Channel 2 TIDs for 2c SI Channel 2 are changed successfully The above window informs you of successful Target ID changes 42 Chapter 3 Setup Assign a RAID Console LUN The Promise RAID Console is how VTrak s RAID controller communicates with the Host RAID PC Each SCSI channel has one Logical Unit Number LUN for the RAID Console The default RAID Console LUN for both SCSI channels is 7 To change the LUN 1 Click on the Controller a icon The Controller Information window appears below 192 168 1 118 Controller Information Controller Settings vt Contraller Settings ONERE Change IP Address Release Lock Change Target IDs Disable Audible Alarm Alias Tech Pubs vTrak Fi Version 00 00 0000 25 Controller Serial Ma PROMISE IP Address 192 168 1 126 Gateway IP Address 0 0 0 0 TFTP IP Address 192 168 1 101 Subnet Mask 0 0 0 0 TICS Assigned SCSI Channel 1 3 4 5 6 SCSI Channel 2 2 Promise RAID Console PCS Channel Target ID 3 LUN 3 SCSI Channel 2 Target ID 2 LUN 5 Hardware Information Memory Size 256 MB Memory Type SDRAM ECC Channel Count 15 2 Inthe Controller Information window click on the Controller Settings menu and select Change Console LUN Settings above The Change Console LUN Settings window appears below 192 168 1 118 Change Console LUN Settings SC
149. tallation change the Administrator s password Make the change under User Management Each user you create will have his her own login ID and password Chapter 3 Setup Note Make a Bookmark Netscape Navigator or set a Favorite Internet Explorer of the Login Screen so you can access it easily next time After sign in the WebPAM PRO opening screen appears E http 192 168 1 118 8080 pramise servlet VerifyUser language English Microsoft Internet Explorer s67 AY File Edit View Favorites Tools Help Q sack v ix a A JP Search Sf Favorites QU media g2 A Address 48 http 192 168 1 118 8080 promise servlet VerifyUIser language English v Go Link m PROMISE Language view Contactus Log Out Help 7 GO s ees AQ SM ca Home Administrator Tools D Welcome to Web based Promise Array Management Software WebPAM PRO WebPAM PRO is an easy to use software designed to simplify RAID storage management WebPAM PRO is specifically designed for Promise external storage subsystems WebPAM PRO can configure manage or monitor Promise RAID products remotely from a web browser from anywhere in the world General Features 2002 Promise Technology Inc All rights reserved 0 Internet The first time you log in to WebPAM PRO there will be no Hosts RAID PCs or Users in the system Promise recommends that you create the Host s first then create the User s 37 VTrak
150. th WebPAM PRO The new User appears under User Management above Note The User can change his her email address and Notification selections at any time Delete a User To delete a User 1 Click the User Management Se icon under Administrator Tools A list of Users appears below User Management User Managementis management of User Profiles for the utility From here Administrator can create delete modify any user ofthis utility Delete Selection Select for Deletion User Hame Edit User 1 SamuelAdams SamuUelAdams 2 administrator administrator 2 Click the checkbox of the User you wish to delete 3 Click the Delete Selection button Note WebPAM will maintain at least one user with full access typically the Administrator This action prevents you from being locked out of the application and having to reload it VTrak 15100 User Manual Manage User Rights You setup User Rights for each Host RAID PC and each User individually The Host must exist before you can set up User Rights for it 1 Click the User Management Users appears below User Management User Management is management of User Profiles for the utility From here Administrator can create delete modify any user af this utility Delete Selection Create User Select for Deletion User Hame Edit User 1 amp ntanioBaez Antoniobaes 2 MichaelLee MichanlL ee 3 SamuelAdams T 4 administrator administrat
151. th the disk drives installed and your VTrak configured as described earlier in this chapter you are ready to create your first logical drive Before you begin see Choosing a RAID Level in Chapter 7 for information to help you make the right choice for your logical drive Caution Automatic logical drive creation e Uses all unassigned disk drives in the VTrak enclosure e Includes full initialization data erasure of the logical drive If you are using disk drives that could have important data on them make a backup copy of the data before installing the drives in the VTrak Press 3 to select Logical Drive management Press 2 to select Logical drive auto creation 3 The available RAID mode choices are in parenthesis beside the prompt Type number of the RAID mode level you want for your logical drive and press Enter 4 The CLU displays a collection of proposed settings for your new logical drive Press Y to accept or N to reject them e f you press Y you return to the Logical Drive management menu Under the menu progress reports of logical drive initialization appear When Initialization finished appears your logical drive is ready to partition and format using your OS e f you press N you return to the Logical Drive management menu and do not create a logical drive Refer to Create a Logical Drive Manually below In order to use this logical drive read and write data you must partition and format it u
152. the disk drives 67 VTrak 15100 User Manual Disk Down Disk Plugged In Disk Access Retry Disk CRC Error Disk SMART Failed Disk ECC Error Disk Bad Sector Disk Reserve Sector Error Disk Time Out Logical Drive Event Notification Create Logical Drive Delete Logical Drive Logical Drive Critical Logical Drive Offline Logical Drive Migration Started Logical Drive Migration Completed Logical Drive Migration Stopped Logical Drive Rebuild Start Logical Drive Rebuild Completed Logical Drive Rebuild Stopped A disk drive has been set down due to some kind of error A disk drive has been plugged into the logical drive The Controller repeats an attempt to access a disk drive A CRC error has occurred on a disk drive A SMART error has been reported on a disk drive A ECC error has occurred on a disk drive A bad sector has been identified on a disk drive A error has occurred on the reserve sector of a disk drive A disk drive has timed out All events related to logical drives A logical drive has been created A logical drive has been deleted Malfunctioning disk drive fault tolerance lost Two malfunctioning disk drives data access lost A logical drive began expansion and or change of RAID level A logical drive finished expansion and or change of RAID level A logical drive expansion and or change of RAID level halted before completion A logical drive began a rebui
153. tibility problems If you are planning to use other applications that rely on JRE or JDK always install them first before you install WebPAM PRO WebPAM PRO will use the existing JRE rather than installing a second one WebPAM PRO will install JRE 1 4 on your system unless you already have JRE or JDK versions 1 2 2 1 3 0 or 1 4 28 Chapter 2 Installation Install WebPAM PRO Follow these steps to install WebPAM PRO on your PC or Server 1 5 6 Boot the PC server and launch Windows If the computer is already running exit all programs Insert the software CD into your CD ROM drive Double click on the Install CD s icon to open it w Double click on the Installer icon to launch it right PromisewWebPAIM Promise WebPAM Introduction InstallAnywhere will guide you through the installation of Promise WebPAM Itis strongly recommended that you quit all programs before continuing with this installation Click the Next button to proceed to the next screen If you want to change something on a previous screen clickthe Previous button You may cancel this installation at any time by clicking the Cancel button Cancel License Agreement Installation and Use of Promise WebPAM Requires Acceptance of the Following License Agreement DEM SOFTWARE USAGE AND DISTRIBUTION LICENSE AGREEMENT IMPORTANT By opening this package or installing distributing or using the SOFTWARE you agree to th
154. tility Configuration acc Eee Select for Deletion User Hame User Management is management of User Profiles for the utility From here Administrator can create delete modify any user of this utility Delete Selection Create User Edit User 1 administrator administrator 1 Click the User Management icon above left The User List appears above right Initially there is only an account for the Administrator User Management User Management is management of User Profiles for the utility From here Administrator can create delete madify any user of this utility Delete Selection Create User Select for Deletion User Hame Edit User 1 administrator administrator 64 Chapter 4 Management with WebPAM PRO 2 Click the Create User button above The Create User panel appears below Create User User Name Samuel2dams 4 20 numbers and or letters Password 5 8 numbers and or letters Verify Password Assign Email Motification Creation Rights Deletion Right Maintenance Rights Du Host Management Rights ia E 3 Type in the first User s name password and password confirmation The User s name and password are case sensitive Do not put spaces in the User s name or password To receive email alerts check the Assign Email Notification box Check the permissions this User will have Creation Permission to create convert and expand a logical drive and make Controller settings
155. topped Normal Logical Drive Rebuild Rebuild begun This can happen automatically Start depending on Controller settings Normal Logical Drive Rebuild Rebuild finished Normal Completed 161 VTrak 15100 User Manual Logical Drive Rebuild User aborted Rebuild Normal Stopped Logical Drive Synchronization begun This can happen Synchronization Start automatically depending on Controller settings Normal Logical Drive Synchronization finished Normal Synchronization Completed Logical Drive User aborted Synchronization Normal Synchronization Stopped Logical Drive Data discrepancy found and corrected If this Synchronization message appears frequently contact Technical Comparison Error Support Logical Drive Data discrepancy found but not corrected Contact Synchronization Internal Technical Support Error Logical Drive Full Full Initialization started Normal Initialization Start Logical Drive Full Full Initialization finished Normal Initialization Completed Logical Drive Full User aborted logical drive Full Initialization Normal Initialization Stopped Logical Drive Quick Quick Initialization started Normal Initialization Start Logical Drive Quick Quick Initialization finished Normal Initialization Completed Logical Drive Quick User aborted Quick Initialization Normal Initialization Stopped Logical Drive Percent Progress in percent of synchronizing or rebuilding a Completed w drive
156. turn the disk drive to service or replace it as indicated Whether you install the original or a new disk drive into the enclosure the logical drive will automatically rebuild the information and data on the newly installed disk drive If you install a disk drive was formerly part of a different logical drive Promise recommends that you wipe the reserve sector on the replacement disk drive See Chapter 4 or 5 for instructions how to do this 165 VTrak 15100 User Manual Connection Problems When you install your Promise product following the instructions in the Quick Start Guide and User Manual you should have little trouble getting your equipment to work the first time But connection problems can arise that are not the User s or Installer s fault Every conceivable problem cannot be covered in the documentation but some guidelines could be helpful Connection problems cause a majority of failures in almost any electrical system While the installation of the cables and components was correct they don t function properly or at all because e A connector is dirty or corroded e A connector is loose or damaged e A cable looks OK outside but has an open circuit inside e The wrong cable was used Promise products ship with a full set of new cables and terminators as required for each specific product Be sure to use these components because 1 They are the proper ones for your RAID subsystem 2 They are in brand new condition
157. ty ab User Management Most Management pizar Utility Configuration 1 Click on Administrator Tools to display the menu above left 2 Click on the Host Management button above left The Host Management List appears above right Host Management ELS Hast management is to add delete or madify various hosts within the utility 3 Click the Add Host button above The Host Information screen appears below Host Management Hast Name ar IP I 192 168 1 118 LlitraTrak SONOMA SuperTrak L m Type in the Hostname or IP Address of the Host RAID PC you want to add Check the appropriate box to indicate which Promise product the Host controls an UltraTrak VTrak or a SuperTrak 4 5 59 VTrak 15100 User Manual 6 When you are done click the Submit button Administrator Tools View Log File User Management 192158 118 Host Information Host Mame DANIELTEST IP Address 192 168 1118 Operating System Microsoft Windows XP Professional Domain Promise Software Information SIM Provider Version Promise Provider Framework Version 1 0 Utility CIMOM Version Storage Network Industry Association SMA Java ClMOM 0 7 The new Host is added to Host Management and also appears in the Tree View Host User Rights Hast manage Delete Selection Add Hast Select for Deletion Host Hame View Host Fi 1 1952 168 1 118 182 158 1118 1 Click the Host Management a icon under
158. ty like Verisign or Thwate See your MIS Administrator for guidance Click the Next button when you have made your choice 30 Chapter 2 Installation 8 When the Utility Server Information screen appears below enter the requested network addresses YA Promise WebPAM SSL Security Options WebPAM Components Select Management Port Utility Server Information Cancel Utility Server Information Please enter the requested information into the fields below Email Server This field designates the email server through which the email messages will be serviced through example mail domain com Email Sender This field identifies the origin of the WBEM email notification features example raidsystem domain com Email Server mail promise com Email Sender RAIDSystem promise com Previous Mext k You must enter correct information for Email Server and Email Sender or the installation will not proceed Email Server Type in the name of your company s email server Email Sender Type in the email address of the person responsible for maintaining the RAID This address will be the return address on all email notifications sent from the Utility Server to all recipients Click the Next button when you are finished 9 When the Choose Install Folder screen appears below make your selection of a folder for the WebPAM PRO applications you are installing YA Promise WebPAM gt SSL Secur
159. ve using WebPAM PRO your VTrak setup is complete There is no need to repeat the Setup with the CLU e See Chapter 5 for a full explanation of the CLU functions Set up with the CLU consists of the following steps CLU Connection below 2 Create a Logical Drive e Automatically page 48 e Manually page 49 3 Assign a SCSI Target ID page 50 4 Assign a RAID Console LUN page 51 5 Exit the CLU page 51 CLU Connection Before you begin be sure the null modem cable is connected between the Host PC and VTrak and that both machines are booted and running 1 Start your PC s terminal emulation program did HyperTerminal omise UTrak Commmand Line Menut CLUJ rsion 41 88 bee H4 rights reserved by Promise Technology Inc 2602 20603 Promise CLU modu le 1 Controller management 2 Disk management 3 Logical Drive management Please enter your menu choices cas mum Capture g Connected 45 42 Auto detect n 15200 8 N 1 2 Press Enter once to launch the CLU 47 VTrak 15100 User Manual Create a Logical Drive The following procedures provide the basic steps needed to create a logical drive and get your VTrak running quickly You may create your logical drive automatically or manually You might prefer to let VTrak to create the logical drive automatically if you are new to RAID technology or you are satisfied with VTrak s default settings Create a Logical Drive Automatically Wi
160. ves in this logical drive Enable Hard Disks s Activates the write caches for the Enable or disable Write Cache disk drives in this logical drive Enable Write Back Activates write back feature of the Enable or disable caches for the disk drives in this logical drive Automatic Flush Specifies the flush frequency for Frequency the controller cache in seconds Zero means deactivated For the following three features a High setting speeds the background operation while slowing foreground read write operations A Low setting favors the read write Set Rebuild Priority Allocates system resources High or low between read write operations and rebuilding Set Synchronize Allocates system resources High or low Priority between read write operations and synchronizing Set Migration Priority Allocates system resources High or low between read write operations and migrating 89 VTrak 15100 User Manual Logical Drive Critical Status When WebPAM detects a fault in the Logical Drive Enclosure or any other component it signals with a warning icon over the affected components in Tree View below Home Administrator Tools f 192 168 1116 KE vTrak 15100_1 MOM Disk View CH1 Maxtor 91360Ll4 CH2 SAMSUNG BV2042H CH3 SAMSUNG S V2042H CH4 SAMSUNG SY2042H E amp E logical drive View BS FirstLD SAMSUNG SV2042H SAMSUNG SV2042H SAMSUNG SV2042H al Enclosure view The Promise RAID Controller will also detect t
161. w to Disk Drive and to the Logical Drive In this case logical drive FirstLD is critical because of a problem with the disk drive in channel 4 See Critical amp Offline Logical Drives on page 164 156 Chapter 8 Troubleshooting LEDs Display Amber or Red Front Panel When the VTrak is functioning normally the Controller Activity LED blinks green once per second while the other LEDs remain on continuously The SCSI LEDs display green if there is a connection on that channel FRU Logical Drive SCSI 1 SCSI 2 Controller Power Status Status Activity Activity Activity Figure 4 VTrak Front Panel LEDs LEDs Green Fan or FRU System Off Normal Battery Problem Logical Drive Critical ogica System Off Normal Drive SCSH Connection Data SCSI 2 LU Transfer Controller System Off ma Normal Field Replacement Unit n a means this state does not to this LED See Critical amp Offline Logical Drives on page 164 157 VTrak 15100 User Manual Drive Carriers There are two LEDs on each Drive Carrier They report the presence of power and a disk drive and the current condition of the drive Power Activity Disk Status Figure 5 VTrak Disk Carrier LEDs Under normal conditions the Power Activity and Disk Status LEDs should display green LEDs Flashing Green Power No Drive Drive Reading or i YA Activity Present Writing Drive Drive n a means this state does not ap

1_VTrak 15100 UM v1.4 - Promise Technology, Inc.

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