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1. Password Policy requires a BIOS administrator password Revise password policy criteria HP SpareKey Enable disable HP SpareKey enabled by default Always Prompt for HP SpareKey Enrollment Enable disable HP SpareKey enrollment enabled by default Fingerprint Reset on Reboot If Present Reset clear the fingerprint reader ownership select models only disabled by default Allow reset of HP ProtectTools security keys Enable disable reset of HP ProtectTools security keys Change Password Enter change or delete a BIOS administrator password HP SpareKey Enrollment Enroll or reset HP SpareKey which is a set of security questions and answers used if you forget your password Continued Maintenance and Service Guide 5 3 Computer Setup Select Security menu continued To do this DriveLock Passwords E Enable disable DriveLock on any computer hard drive enabled by default E Change a DriveLock user password or master password DriveLock settings are accessible only when you enter Computer Setup by turning on not restarting the computer TPM Embedded Security Enable disable support for Trusted Platform Module TPM Embedded Security which protects the computer from unauthorized access to owner functions available in Embedded Security for ProtectTools For more information refer to the ProtectTools software Help You must have a setup password to change this setting Aut
2. This section provides disassembly instructions for the display assembly The display assembly must be disassembled to gain access to the backlight O and the liquid crystal display LCD panel o Q The procedures provided in this chapter are general disassembly instructions Specific details such as screw sizes quantities and locations and component shapes and sizes can vary from one computer model to another Maintenance and Service Guide 10 1 Recycling Perform the following steps to disassemble the display assembly 1 Remove all screw covers and screws that secure the display bezel to the display assembly 2 Lift up and out on the left and right inside edges and the top and bottom inside edges of the display bezel until the bezel disengages from the display assembly 3 Remove the display bezel 10 2 Maintenance and Service Guide Recycling 4 Disconnect all display panel cables O from the display inverter and remove the inverter O 5 Remove all screws OQ that secure the display panel assembly to the display enclosure 6 Remove the display panel assembly from the display enclosure 7 Turn the display panel assembly upside down 8 Remove all screws that secure the display panel frame to the display panel Maintenance and Service Guide 10 3 Recycling 9 Use a sharp edged tool to cut the tape O that secures the sides of the display panel to t
3. 3 Remove the Bluetooth module Reverse this procedure to install the Bluetooth module Maintenance and Service Guide 4 13 Removal and replacement procedures WLAN module Description Spare part number 802 11 a b g n WLAN module Broadcom 43224 802 11 a b g n WLAN module for use in Antigua and Barbuda Barbados Belize 582564 001 Canada the Cayman Islands Guam Puerto Rico Trinidad and Tobago the U S Virgin Islands and the United States Broadcom 43224 802 11 a b g n WLAN module for use in Afghanistan Albania Algeria Andorra 582564 002 Angola Argentina Armenia Aruba Australia Austria Azerbaijan the Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia and Herzegovina Botswana Brazil the British Virgin Islands Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Cape Verde the Central African Republic Chad Chile Colombia Comoros the Congo Costa Rica Croatia Cyprus the Czech Republic Denmark Djibouti Dominica the Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Fiji Finland France French Guiana Gabon Gambia Georgia Germany Ghana Gibraltar Greece Grenada Guadeloupe Guatemala Guinea Guinea Bissau Guyana Haiti Honduras Hong Kong Hungary Iceland India Indonesia Ireland Italy the Ivory Coast Jamaica Japan Jordan Kazakhstan Kenya Kiribati Kuwait Kyrgyzsta
4. Web only support E Windows Vista Enterprise 64 and 32 E Windows Vista Business End user replaceable parts AC adapter Battery system Hard drive Memory module SIM Solid state drive WLAN module WWAN module 1 4 Maintenance and Service Guide 2 External component identification Identifying hardware Components included with the computer may vary by region and model The illustrations in this chapter identify the standard features on most computer models To see a list of hardware installed in the computer follow these steps In Windows 7 Select Start gt Control Panel gt System and Security gt Device Manager Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support for more information In Windows Vista 1 Select Start gt Computer gt System Properties 2 In the left pane click Device Manager Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support for more information In Windows XP 1 Select Start gt My Computer 2 In the left pane of the System Tasks window select View system in
5. on page 4 14 WWAN module see WWAN module on page 4 17 RTC battery see RTC battery on page 4 20 Memory module see Memory module on page 4 21 Bluetooth module cable see Bluetooth module cable on page 4 32 Fan and heat sink see Fan and heat sink on page 4 36 Maintenance and Service Guide 4 33 Removal and replacement procedures Remove the system board 1 Turn the computer upside down with the front toward you 2 Disconnect the SD Card Reader board cable from the system board Turn the computer display side up with the front toward you Open the computer as far as possible Disconnect the speaker cable O from the system board Disconnect the display panel cable from the system board ND Nn E W Release the ZIF connector O to which the power button board board cable is attached and then disconnect the cable from the system board 8 Disconnect the power cable from the system board 4 34 Maintenance and Service Guide Removal and replacement procedures 9 Remove the three Torx T8M2 5x4 0 screws that secure the system board to the base enclosure 10 Lift the left side of the system board O until it rests at an angle 11 Remove the system board by sliding it away from the base enclosure at an angle Reverse this procedure to install the system board Maintenance and Service Guide 4 35 Removal and replacement procedures Fan
6. 4 33 System Configuration menu 5 5 5 10 5 17 system IDs 5 15 system recovery 8 1 T tools required 4 1 top cover removal 4 28 spare part number 3 4 3 13 4 28 TouchPad 2 7 TouchPad buttons 2 7 TouchPad scroll zone 2 7 U Universal Serial Bus USB port connector pinout 8 4 location 2 8 2 9 USB board removal 4 40 spare part number 3 4 3 12 4 40 USB board cable illustrated 3 6 v vents 2 8 2 9 2 10 W warranty period 4 5 webcam location 2 2 product description 1 1 webcam cable illustrated 3 7 webcam module illustrated 3 7 removal 4 45 spare part number 3 7 3 13 4 45 Windows applications key 2 5 Windows logo key 2 5 Windows Vista operating system DVD 8 6 wireless antennas disconnecting 4 15 4 17 Index 4 Maintenance and Service Guide Index illustrated 3 7 locations 2 3 removal 4 48 4 49 spare part number 4 48 4 49 wireless button 2 4 wireless light 2 6 wireless product description 1 2 WLAN module removal 4 14 spare part numbers 3 5 3 11 3 12 4 14 workstation guidelines 4 4 WWAN module removal 4 17 spare part number 3 5 3 11 4 17 Maintenance and Service Guide Index 5
7. 4 36 feet locations 4 6 spare part number 4 6 File menu 5 3 5 8 5 14 fn key 2 5 front components 2 8 function keys 2 5 G graphics product description 1 1 grounding equipment and methods 4 2 H hard drive precautions 4 2 product description 1 1 removal 4 9 spare part numbers 3 5 3 8 3 11 4 9 specifications 6 3 hard drive bay 2 10 hard drive recovery 8 7 headphone jack connector pinout 8 1 location 2 8 heat sink removal 4 36 spare part number 4 36 hinge illustrated 3 7 3 11 removal 4 46 spare part number 3 7 3 11 4 46 HP SpareKey Enrollment 5 15 J jacks audio in 2 8 audio out 2 8 combo headphone microphone 2 8 headphone 2 8 microphone 2 8 network 2 9 RJ 45 2 9 K key components 2 5 keyboard product description 1 2 removal 4 23 spare part numbers 3 3 3 13 3 14 4 23 Index 2 Maintenance and Service Guide keys esc 2 5 fn 2 5 function 2 5 numeric keypad 2 5 Windows applications 2 5 Windows logo 2 5 L language changing in Computer Setup 5 5 5 10 5 17 Latch Kit spare part number 3 4 3 11 left side components 2 9 light components 2 6 lights battery 2 9 caps lock 2 6 drive 2 8 power 2 6 QuickLook 2 6 QuickWeb 2 6 wireless 2 6 M mass storage device removal 4 9 spare part numbers 3 5 3 8 4 9 memory module removal 4 21 spare part numbers 3 5 3 11 3 12 4 21 memory product description 1 1 microphone illustrated 3 7 locations 2 2 prod
8. E 4096 MB total system memory 4096 x 1 E 2048 MB total system memory 2048 x 1 E 1024 MB total system memory 1024 x 1 not available on Microsoft 64 bit operating systems Hard drives Supports 9 50 mm 6 35 cm 2 50 in hard drives Customer accessible Supports the following hard drives E 500 GB 7200 rpm E 320 GB 7200 rpm E 250 GB 7200 rpm Supports the following solid state drives only with computer models running Windows 7 operating system 2 GB or 4 GB E 128 GB E 80 GB Microphone Integrated dual array digital microphone Audio High definition audio Stereo speakers 2 Webcam Integrated 2 megapixel camera Continued Maintenance and Service Guide 1 1 Product description Category Description Ethernet Realtek RTL811DL VR10 100 1000 network interface card NIC NIC Power Down technology 3 S4 S5 wake on LAN AC mode only Ethernet cable not included Wireless Integrated wireless local area network WLAN options via half MiniCard E Broadcom 802 11 b g n WLAN module E Broadcom 43224 802 1 1a b g n 2x2 WiFi adapter Supports no WLAN option 2 WLAN antennas built into the display assembly Integrated wireless wide area network WWAN options via Mini PCI module UNDP High speed packet access HSPA evolution data optimized EV DO WWAN module WWAN security provided by subscriber identity module SIM user accessible behind battery 2 WWAN antennas worldwide 5 band built into the display assembly Sup
9. Requirements for specific countries and regions Country region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People s Republic of China CCC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 1 0 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must be Type SPT 3 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bea
10. and Edi ia tia 4 36 Speaker assembly isla e iaa AA A ae A ia al Met le id 4 39 USB DOLO cedo ci E Sa span A Seat AS A ea ae 4 40 Battery eject armi ie ooe cd a it Gan sabes 24 E tae ease dt 4 41 Display assembly reri arge A AA A rd 4 43 5 Computer Setup Computer Setup in Windows 7 inos eenia gaton a kie eet eee nett a n eee 5 1 Starting Computer Setups cei eee Me eee a ne ae 5 1 Using Computer Setup eisiea aga sn cha ee velo ol ee a A ema tees 5 1 Computer Setup Menus Suicide ede dene a debated pr lada ota 5 3 Elle Men tas ls wile eee ike cael wish AN 5 3 Security MENU se nt ate ve Me Eee eRe Ree a ke ae hls 5 3 Diagnostics menm ic si eae eae arena Aan Aa aa eth aie net ate ea lo 5 4 System Configuration menu 2 6 urrunen rreren enrere 5 5 Computer Setup in Windows Vista 0 0 eect ene nen eee n ences 5 7 Starting Computer Setup 5 7 Using Computer Setup ii bases Peace pated SAAS hae dia Va 5 7 Computer Setup MENUS e i aes sede ge e ad dene Sed aa bees 5 8 File Menus Seenen nienia ad gle aha led be pte ee Galanos date hie neta he ce 5 8 SECURITY Melina ra ead Phan Ga a rt wd cane ee Bans EE 5 9 Diagnostics ment esaia ne ey as 5 10 System Configuration menu 6 2 ee eect n een e ene n eee ee 5 10 Computer Setup in Windows XP 1 0 nee nent e beeen teenies 5 13 Starting Computer Setup oie ataca ada er eta a lier 5 13 Using Computer Setup 052 5 ee ee eho A Eo te habeas 5 13 Computer Setup meius tdt
11. follow these steps 1 Select Start gt All Programs gt Maintenance gt Backup and Restore Center 2 Follow the on screen instructions to recover your entire computer select models only or your files Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support for more information 7 6 Maintenance and Service Guide Backup and recovery To recover your information using Startup Repair follow these steps CAUTION Using Startup Repair completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery 1 If possible back up all personal files 2 If possible check for the presence of the Windows partition and the HP Recovery partition To find the partitions select Start gt Computer If the Windows partition and the HP Recovery partition have been deleted you must recover your operating system and programs using the Windows Vista operating system DVD and the Driver Recovery disc both purchased separately For additional information refer to the Using a Wind
12. operating systems 599092 001 613152 001 613161 001 4096 MB memory module 1333 MHz DDR3 PC3 10600 Shared 65 W PFC RC V HP Slim Adapter 65 W PFC RC V HP Smart Adapter for use only in Japan 618813 001 Base enclosure includes 6 rubber feet 618815 001 Button board with FFC includes cable 618816 001 Power button board with FFC includes cable 618817 001 System board with Intel Dual Core i3 350M 2 26 GHz processor 3 M L3 cache 4 threads 35W 618818 001 System board with Intel Dual Core i3 350M 2 26 GHz processor 3 M L3 cache 4 threads 35W for use in China and Russia 618819 001 System board with Intel Dual Core i3 370M 2 40 GHz processor 3 M L3 cache 4 threads 35W 618820 001 System board with Intel Dual Core i3 370M 2 40 GHz processor 3 M L3 cache 4 threads 35W for use in China and Russia 618821 001 System board with Intel Dual Core i5 45M 2 40 GHz processor Turbo up to 2 53 GHz 3 M L3 cache 4 threads 35W 618822 001 System board with Intel Dual Core i5 45M 2 40 GHz processor Turbo up to 2 53 GHz 3 M L3 cache 4 threads 35W for use in China and Russia 618823 001 System board with Intel U3400 1 06 GHz processor 618824 001 System board with Intel U3400 1 06 GHz processor for use in China and Russia 618825 001 USB board includes cable 618826 001 Cable Kit Q See Cable Kit on page 3 6 for more Cable
13. requires a BIOS administrator password M Create a new BIOS user account E View a list of ProtectTools users Password Policy requires a BIOS administrator password Revise password policy criteria HP SpareKey Enable disable HP SpareKey enabled by default Always Prompt for HP SpareKey Enrollment Enable disable HP SpareKey enrollment enabled by default Fingerprint Reset on Reboot If Present Reset clear the fingerprint reader ownership select models only disabled by default Allow reset of HP ProtectTools security keys Enable disable reset of HP ProtectTools security keys Change Password Enter change or delete a BIOS administrator password HP SpareKey Enrollment Enroll or reset HP SpareKey which is a set of security questions and answers used if you forget your password DriveLock Passwords E Enable disable DriveLock on any computer hard drive enabled by default E Change a DriveLock user password or master password DriveLock settings are accessible only when you enter Computer Setup by turning on not restarting the computer TPM Embedded Security Enable disable support for Trusted Platform Module TPM Embedded Security which protects the computer from unauthorized access to owner functions available in Embedded Security for ProtectTools For more information refer to the ProtectTools software Help You must have a setup password to change this setting Automatic DriveLo
14. screen and then follow the on screen instructions or Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter or E To save your changes and exit Computer Setup menus click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Maintenance and Service Guide 5 7 Computer Setup Restoring factory settings in Computer Setup Q Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter BIOS Setup nA Bw N on screen instructions Follow the on screen instructions Use a pointing device or the arrow keys to select File gt Restore Defaults To save your changes and exit click the Save icon in the lower left corner of the screen and then follow the Use the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Q Your password settings and security settings are not changed when you restore the facto
15. writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft Applicable product safety standards specify thermal limits for plastic surfaces The computer operates well within this range of temperatures Maintenance and Service Guide 6 1 Specifications 13 3 in display specifications Dimensions Height Width Diagonal Metric U S 17 8 cm 7 0 in 28 4 cm 11 2 in 33 6 cm 13 3 in Number of colors Up to 16 8 million Contrast ratio 250 1 typical Brightness 200 nits typical Pixel resolution Pitch 0 279 x 0 279 mm Format 1366 x 768 Configuration RGB vertical stripe Backlight LED Character display 80 x 25 Total power consumption 4 0 W Viewing angle 40 horizontal 120 40 vertical typical 6 2 Maintenance and Service Guide Specifications Hard drive specifications 500 GB 320 GB 250 GB Dimensions Height 9 5 mm 9 5 mm 9 5 mm Width 70 mm 70 mm 70 mm Weight 1019 1019 1019 Interface type SATA SATA SATA Transfer rate 100 MB sec 100 MB sec 100 MB sec Security ATA security ATA security ATA security Seek times typical read including setting Single track 1 5 ms 1 5 ms 2 0 ms Average 12 0 ms 12 0 ms 12
16. 4 26 Top cover see Top cover on page 4 28 System board see System board on page 4 33 Maintenance and Service Guide Removal and replacement procedures Remove the fan and heat sink 1 Turn the system board upside down with the front toward you 2 Disconnect the fan cable O from the system board 3 Following the 1 2 3 4 sequence stamped into the heat sink loosen the four Torx T8M2 0x7 0 captive screws that secure the fan and heat sink to the system board Due to the adhesive quality of the thermal material located between the heat sink and system board components it may be necessary to move the heat sink from side to side to detach it 4 Remove the fan and heat sink O Maintenance and Service Guide 4 37 Removal and replacement procedures Q The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board each time the heat sink is removed 1 Thermal paste is used on the processor O and the heat sink section that services it 1 Thermal pads are used on the Northbridge chip O and the heat sink section O that services it Replacement thermal material is included with all system board and heat sink spare part kits 5 Lift the fan straight up to remove it from the heat sink The fan is attached to the heat sink with double sided tape Reverse this procedure to install the fan and heat sink 4 38 Maintenance and Service Guide
17. 6 QuickWeb button 2 4 QuickWeb light 2 6 recovering information 8 6 recovery partition 8 7 recovery system 8 1 recycling battery 10 1 display components 10 1 removal replacement preliminaries 4 1 procedures 4 5 restoring factory settings 5 3 5 14 restoring security defaults 5 6 5 12 5 18 restoring the hard drive 8 5 right side components 2 8 RJ 45 jack connector pinout 8 3 location 2 9 RTC battery removal 4 20 spare part number 3 5 3 11 4 20 Rubber Feet Kit spare part number 3 4 3 11 4 6 S Screw Kit spare part number 3 10 3 13 SD Card Reader 2 8 SD Card Reader slot bezel illustrated 3 9 security cable slot 2 8 Security menu 5 3 5 9 5 15 allow reset of HP ProtectTools security keys 5 15 always prompt for HP SpareKey enrollment 5 15 Automatic DriveLock 5 15 change password 5 15 Disk Sanitizer 5 15 DriveLock 5 15 HP SpareKey 5 15 HP SpareKey enrollment 5 15 password policy 5 15 set up BIOS administrator password 5 15 System IDs 5 15 user management 5 15 security product description 1 2 service considerations 4 1 serviceability product description 1 4 set security level 5 6 5 12 5 18 SIM slot 2 10 SIM removal 4 8 solid state drive removal 4 9 spare part numbers 3 5 3 8 3 11 4 9 speaker assembly removal 4 39 spare part number 3 4 3 13 4 39 speakers 2 8 specifications computer 6 1 display assembly 6 2 hard drive 6 3 system board removal 4 33 spare part numbers 3 4 3 12
18. B71 Greece 618843 DJ1 Switzerland 618843 BG1 Hungary 618843 211 Taiwan 618843 AB1 Iceland 618843 DD1 Thailand 618843 281 Israel 618843 BB1 Turkey 618843 141 Italy 618843 061 The United Kingdom 618843 031 Japan 618843 291 The United States 618843 001 The Netherlands 618843 B31 Before removing the keyboard follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the accessory cover see Mass storage device on page 4 9 Maintenance and Service Guide 4 23 Removal and replacement procedures Remove the keyboard 1 Position the computer with the front toward you 2 Remove the following screws 1 Two Torx T8M2 5x5 0 screws O in the mass storage device bay and the wireless module compartment 1 One Phillips PM2 5x2 0 broadhead screw in the battery bay 1 D u sb 3 Turn the computer display side up with the front toward you 4 Open the computer as far as possible 5 Slide the keyboard O back until it rests on the display 6 Lift the rear edge of the keyboard until
19. Device Options continued E Enable disable a modem device enabled by default E Enable the ambient light sensor enabled by default E Enable disable the Notebook MultiBay device enabled by default E Enable disable the integrated camera select models only enabled by default E Enable disable optical disk drive enabled by default E Enable disable internal microphones enabled by default Port Options all are enabled by default Q All port options are enabled by default E Enable disable the Smart Card slot E Enable disable the ExpressCard slot E Enable disable the serial port E Enable disable the parallel port E Enable disable the flash media reader E Enable disable the USB port Disabling the USB port also disables MultiBay devices and ExpressCard devices on the advanced port replicator E Enable disable the 1394 port Set Security Level Change view or hide security levels for all BIOS menu items Restore Security Defaults Restore the default security settings 5 12 Maintenance and Service Guide Computer Setup Computer Setup in Windows XP Starting Computer Setup Computer Setup is a preinstalled ROM based utility that can be used even when the operating system is not working or will not load zB Some of the Computer Setup menu items listed in this guide may not be supported by your computer Q An external keyboard or mouse connected to a USB port can
20. GHz processor 3 M L3 cache 4 threads 35W for use in China and 618820 001 Russia Intel Dual Core i3 350M 2 26 GHz processor 3 M L3 cache 4 threads 35W 618817 001 Intel Dual Core i3 350M 2 26 GHz processor 3 M L3 cache 4 threads 35W for use in China and 618818 001 Russia Intel U3400 1 06 GHz processor 618823 001 Intel U3400 1 06 GHz processor for use in China and Russia 618824 001 Before removing the system board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 Remove the following components a Accessory cover see Mass storage device on page 4 9 b Keyboard see Keyboard on page 4 23 c Button board and cable see Button board and cable on page 4 26 d Top cover see Top cover on page 4 28 When replacing the system board be sure that the following additional components are removed from the defective system board and installed on the replacement system board SIM see SIM on page 4 8 Bluetooth module see Bluetooth module on page 4 12 WLAN module see WLAN module
21. Kit spare part information Continued 3 12 Maintenance and Service Guide Illustrated parts catalog Spare part number Description 618827 001 13 3 in HD LED AntiGlare display assembly includes 2 WLAN antenna transceivers and cables 2 WWAN antenna transceivers and cables webcam nameplate and logo 618828 001 13 3 in HD LED BrightView display assembly includes 2 WLAN antenna transceivers and cables 2 WWAN antenna transceivers and cables webcam nameplate and logo 618829 001 500 GB 7200 rpm hard drive includes bracket 618830 001 Fan Heat sink includes replacement thermal material 618831 001 Display enclosure includes microphones and cables WLAN antenna transceivers and cables and WWAN antenna transceivers and cables 618832 001 Display bezel 618833 001 Display Cable Kit includes display panel cable and webcam cable microphones and cables WLAN antenna transceivers and cables and WWAN antenna transceivers and cables 618835 001 Plastics Kit Q See Plastics Kit on page 3 9 for more Plastics Kit spare part information 618838 001 Screw Kit 618839 001 Speaker assembly includes cable 618840 001 Top cover with fingerprint reader includes TouchPad button board and cable and TouchPad board and cable 618841 001 Top cover with no fingerprint reader includes TouchPad button board and cable and TouchPad b
22. Off The computer is off or in Hibernation 2 Caps lock light On Caps lock is on 3 Wireless light E Blue An integrated wireless device such as a WLAN device the HP Mobile Broadband Module select models only and or a Bluetooth device is on E Amber All wireless devices are off 4 QuickLook light Turns on briefly when the QuickLook button is pressed 5 QuickWeb light Turns on briefly when the QuickWeb button is pressed 2 6 Maintenance and Service Guide External component identification Pointing devices Item Component Description 1 TouchPad Moves the pointer and selects or activates items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 TouchPad scroll zone Scrolls up or down 4 Right TouchPad button Functions like the right button on an external mouse This table describes factory settings To view or change pointing device preferences E in Windows 7 Select Start gt Devices and Printers Then right click the device representing your computer and select Mouse settings E in Windows Vista Select Start gt Control Panel gt Hardware and Sound gt Mouse E In Windows XP Select Start gt Control Panel gt Printers and Other Hardware gt Mouse Maintenance and Service Guide 2 7 External component identification Front components Item Component 1 Drive light Description Blinking
23. The hard drive or an external optical drive is being accessed 2 Speakers 2 Produce sound 3 Vent Right side components Item Component 1 SD Card Reader Enables airflow to cool internal components The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Supports the following optional digital card formats E MultiMediaCard MMC E Secure Digital SD Memory Card Description 2 Combo headphone microphone jack Produces sound when connected to optional powered stereo speakers headphones ear buds a headset or television audio Also connects an optional headset microphone When a device is connected to the headphone jack the computer speakers are disabled 3 USB ports 2 Connect optional USB devices 4 Security cable slot Attaches an optional security cable to the computer The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 2 8 Maintenance and Service Guide External component identification Left side components O Item Component 1 Battery light 900 006 E Amber A battery is charging E Blue A battery is close to full charge capacity E Blinking amber A battery that is the only available power source has reached a low battery level When the
24. be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter BIOS Setup Using Computer Setup Navigating and selecting in Computer Setup The information and settings in Computer Setup are accessed from the File Security Diagnostics and System Configuration menus To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 1 To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item 1 To scroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key LY To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter BIOS Setup 3 Select the File Security Diagnostics or System Configuration menu To exit Computer Setup menus choose one of the following
25. document and then select Edit gt Paste The screen image is added to the document 4 Save the document E When backing up to discs use any of the following types of discs purchased separately CD R CD RW DVD R DVD R DL DVD R DVD R DL or DVD RW The discs you use will depend on the type of optical drive installed in your computer DVDs and DVDs with double layer DL support store more information than CDs so using them for backup reduces the number of recovery discs required EH When backing up to discs number each disc before inserting it into the optical drive of the computer To create a backup using Backup and Restore follow these steps Q Be sure that the computer is connected to AC power before you start the backup process Q The backup process may take over an hour depending on file size and the speed of the computer 1 Select Start gt All Programs gt Maintenance gt Backup and Restore 2 Follow the on screen instructions to set up your backup create a system image select models only or create a system repair disc select models only Q Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support for more information 7 2 Maintenance and Service Guide Backup and recovery Perform
26. ds Ab oe a AA ite Eh el A E ER to AA 5 14 File MEU A A A A A A A A E eas 5 14 Security MON 6 34 dossier haat ae tat ae he aa eRe pe eee Bee oe Bees eee a hoes 5 15 Diagnostics Menu ia Se Pee ee ea ee I Seg be Sade beets 5 16 System Configuration menu up eiaa a E E E ee eee E e ene n eee ee 5 17 Specifications Computerspecificatlons 0 040 ti tata Ra ee REA ee ea It eee Re Ae 6 1 13 3 in display specifications 2 re eena eee eee een e been ene n ences 6 2 Harddrive specifications imac ger ds Gao ods Gwe das eet dos gk dee ques a 6 3 O E E RN 6 4 Backup and recovery Backup and recovery in Windows 7 1 2 eee urrunenean rrara 8 1 ONES Wi A O a e e dhs cate alta eet nods an Bet 8 1 Backing up your information 0 0 eee nee eee tence ens 8 1 Performing a TECOVELY iea ne in pr e eb tes bete abetos 8 3 Backup and recovery in Windows Vista 2 0 cece cee een e eee e bene neee 8 5 Maintenance and Service Guide Contents OVNIS Wii sd es dota ne made 8 5 Backing up your information o 8 5 Perfor MIND A TECOS A 8 6 Backup and recovery in Windows XP 1 1 eee cence eneee 8 9 ONETVIC Wei sect nb se dee ii oe bt Diada decido ba 8 9 Backing up your information sesei Cao eana a eee ccc cece eee nent tenes 8 9 PELTOT MINE a TeCOVELY oso od eee ee ee be bbe a a ee nee es 8 10 8 Connector pin assignments Audio in microphone oo ene aeee 8 1 Audio out headphone 1 2 0 eee ene nent tenet
27. file size and the speed of the computer 1 Select Start gt All Programs gt Maintenance gt Backup and Restore Center 2 Follow the on screen instructions to back up your entire computer select models only or your files Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support for more information Performing a recovery In case of system failure or instability the computer provides the following tools to recover your files E Windows recovery tools You can use the Backup and Restore Center to recover information you have previously backed up You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly E f11 recovery tools You can use the f11 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory Q If you are unable to boot start up your computer you must purchase a Windows Vista operating system DVD to reboot the computer and repair the operating system For additional information refer to the Using a Windows Vista operating system DVD purchased separately section in this chapter Using the Windows recovery tools To recover information you previously backed up
28. instructions or Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter or To save your changes and exit Computer Setup menus click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup Q Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 nA Bw N Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter BIOS Setup Use a pointing device or the arrow keys to select File gt Restore Defaults Follow the on screen instructions To save your changes and exit click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Q Your password settings and security settings are not changed when you restore the factory settings 5 2 Maintenance and Service Guide Computer Setup Computer Set
29. model E Enable disable secondary battery fast charge enabled by default E Enable disable HP QuickLook 3 enabled by default E Enable disable Virtualization Technology select models only disabled by default E Enable disable TXT Intel Trusted Execution Technology select models only disabled by default Continued Maintenance and Service Guide 5 5 Computer Setup Select System Configuration menu continuea To do this Device Configurations continued E Enable disable Dual Core CPU select models only enabled by default E Enable Disable Unified Extensible Firmware Interface UEFI mode disabled by default E Turn the Numlock state at boot on or off Built In Device Options E Enable disable the wireless button state enabled by default E Enable disable the embedded WLAN device enabled by default E Enable disable embedded WWAN device radio select models only enabled by default E Enable disable embedded Bluetooth device radio enabled by default E Enable disable the Network Interface Controller LAN enabled by default E Enable disable LAN WLAN switching disabled by default E Set the wake on LAN state Options include the following O Disabled A Boot to Network set by default A Follow Boot Order Enable disable the fingerprint device enabled by default Enable disable a modem device enabled by default Enable the ambient light sensor enable
30. normal for the internal fan to cycle on and off during routine operation 4 Hard drive bay Holds the hard drive and contains the memory module slot 5 Battery release latch Releases the battery from the battery bay 2 10 Maintenance and Service Guide 3 Illustrated parts catalog Serial number label location When ordering parts or requesting information the serial number label located on the bottom of the computer provides important information that you may need when contacting technical support Q Serial number label location format and color vary on select models j ANDANDO Serial XXXXXXXx 1IH0 100 008 048 008 100 004 118 UY Product AICC MII MA pa Dm UN 108 00 DD 1 0 10 Warranty 1y1y0y Model 000000 1 Product name 4 Warranty period 2 Serial number 5 Model description select models only 3 Product number Maintenance and Service Guide 3 1 Illustrated parts catalog Computer major components 3 2 Maintenance and Service Guide Illustrated parts catalog Item Description Spare part number 1 Display assembly includes 2 WLAN antenna transceivers and cables 2 WWAN antenna transceivers and cables webcam nameplate and logo 13 3 in high definition HD LED AntiGlare display assembly 618827 001 13 3 in HD LED BrightView display assembly 618828 001 See Display assembly subcomponents on page 3 7 for display assemb
31. not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits detined by the International Standard for Safety of Information Technology Equipment IEC 60950 Contents 1 Product description 2 External component identification Identifying hardware Litio ad 2 1 TOP COMPONEN ES eii a A E E A Di AA 2 2 Display components areno meren A A it 2 2 Wireless antennas select models only 1 0 20 0 cece eee ence eee eens 2 3 BUON So ye cali ao oi edited 24 Ki AAA A iS ba oh Bae leo si o dead ce 2 5 Lights i otc beh pid A Se bee el hee ee ee 2 6 Pointing devido Klee dA A EN oat A A ad ted 2 7 Front COMPONEN Sie cba gies obs GaGa ein aw ew ake da deter dc Reed ig dee thane isa bees 2 8 Right sid COMpONeNIS 562 5 e 06s 4 bee core be Ee A ea gee A 2 8 Left sid components croses Gh tees Gee es Bee ey Ee hee ed eee ea ee Bae ees Sad ee eee 2 9 Botto COMPONER A E E E oa 2 10 3 Illustrated parts catalog Serial number label location oooooooooooooooooor cece ene nent eee eee 3 1 Computer major components 0 eee nent nee e eee teen eben eee 3 2 Cable Kit unidad oil aer a pa 3 6 Display assembly subcomponents ooo 3 7 Mass
32. or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the following components a Accessory cover see Mass storage device on page 4 9 Keyboard see Keyboard on page 4 23 Button board and cable see Button board and cable on page 4 26 oe Top cover see Top cover on page 4 28 e System board see System board on page 4 33 Remove the USB board 1 Disconnect the microphone cable O from the USB board 2 Remove the two Torx T8M2 5x4 0 screws that secure the USB board to the base enclosure 3 Remove the USB board O and cable Reverse this procedure to install the USB board 4 40 Maintenance and Service Guide Removal and replacement procedures Battery eject arm Description Spare part number Latch Kit includes battery eject arm latch and spring 581090 001 Before removing the battery eject arm follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power
33. top cover 1 Turn the computer upside down with the front toward you 2 Remove the following screws QO Three Torx T8M2 5x5 0 screws in the battery bay 1 Three Torx T8M2 5x6 0 screws in the mass storage device bay 1 Two Torx T8M2 5x9 0 screws in the RTC battery compartment 4 28 Maintenance and Service Guide Removal and replacement procedures 3 Turn the computer display side up with the front toward you 4 Open the computer as far as possible 5 Release the ZIF connector to which the power button board cable is attached and then disconnect the power button board cable from the system board 6 Release the ZIF connector to which the TouchPad cable is attached and then disconnect the TouchPad cable from the system board 7 Remove the seven slotted Torx T8M2 5x7 0 screws that secure the top cover to the base enclosure i Maintenance and Service Guide 4 29 Removal and replacement procedures 8 Lift the rear edge O of the top cover until it detaches from the base enclosure 9 Remove the top cover by lifting it straight up Reverse this procedure to install the top cover 4 30 Maintenance and Service Guide Removal and replacement procedures Power button board and cable Description Spare part number Power button board with FFC includes cable 618816 001 Before removing the power button board and cable follow these steps 1 Shut down the computer If yo
34. 0 ms Maximum 22 0 ms 22 0 ms 22 0 ms Logical blocks 625 142 448 625 142 448 488 397 168 Disc rotational speed 7200 rpm 7200 rpm 7200 rpm Operating temperature 5 C to 55 C 41 F to 131 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly Q Certain restrictions and exclusions apply Contact technical support for details Maintenance and Service Guide 6 3 Specifications Maintenance and Service Guide 7 Backup and recovery Backup and recovery in Windows 7 Overview To protect your information use Windows Backup and Restore to back up individual files and folders back up our entire hard drive select models only create system repair discs select models only or create system restore points In case of system failure you can use the backup files to restore the contents of your computer Windows Backup and Restore provides the following options Creating a system repair disc select models only Backing up individual files and folders Creating a system image select models only Scheduling automatic backups select models only Creating system restore points Recovering individual files Restoring the computer to a previous state E Recovering information using recovery tools Q For detailed instructions perform a search for these topics in Help and Support Q In case of system
35. 1 1 audio in jack connector pinout 8 1 location 2 8 audio out jack connector pinout 8 1 location 2 8 B backing up files 8 5 Backup and Restore Center 8 5 8 6 base enclosure spare part number 3 4 3 12 battery removal 4 7 spare part number 3 4 3 11 3 12 4 7 battery bay 2 10 battery eject arm removal 4 41 spare part number 4 41 battery light 2 9 battery release latch 2 10 BIOS administrator password 5 15 Bluetooth module removal 4 12 spare part number 3 4 3 11 4 12 Bluetooth module cable illustrated 3 6 removal 4 32 boot options 5 5 5 10 5 17 boot order 5 5 5 10 5 17 bottom components 2 10 built in device options 5 6 5 11 5 12 5 18 button board removal 4 26 Index spare part number 3 4 3 12 4 26 buttons power 2 4 QuickLook 2 4 QuickWeb 2 4 TouchPad 2 7 wireless 2 4 C Cable Kit components 3 6 spare part number 3 4 3 6 3 12 cables service considerations 4 1 caps lock light 2 6 chipset product description 1 1 combo headphone microphone jack location 2 8 components bottom 2 10 buttons 2 4 display 2 2 2 3 fingerprint reader 2 4 front 2 8 keys 2 5 left side 2 9 lights 2 6 pointing device 2 7 right side 2 8 computer feet locations 4 6 spare part number 4 6 Computer Setup Diagnostics menu 5 4 5 10 5 16 File menu 5 3 5 8 5 14 Security menu 5 3 5 9 5 15 System Configuration menu 5 5 5 10 5 17 computer specifications 6 1 connector pinout
36. 18841 001 TouchPad board and cable 4 Power button board with FFC includes cable 618816 001 Cable Kit includes 618826 001 5a Power button board cable 5b Bluetooth module cable 5c USB board cable Q See Cable Kit on page 3 6 for more Cable Kit spare part information 6 Button board with FFC includes cable 618815 001 7 System board includes processor and replacement thermal material System board with Intel Dual Core i5 45M 2 40 GHz processor Turbo up to 2 53 GHz 618821 001 3 M L3 cache 4 threads 35W System board with Intel Dual Core i5 45M 2 40 GHz processor Turbo up to 2 53 GHZ 618822 001 3 M L3 cache 4 threads 35W for use in China and Russia System board with Intel Dual Core i3 370M 2 40 GHz processor 3 M L3 cache 4 threads 618819 001 35W System board with Intel Dual Core i3 370M 2 40 GHz processor 3 M L3 cache 4 threads 618820 001 35W for use in China and Russia System board with Intel Dual Core i3 350M 2 26 GHz processor 3 M L3 cache 4 threads 618817 001 35W System board with Intel Dual Core i3 350M 2 26 GHz processor 3 M L3 cache 4 threads 618818 001 35W for use in China and Russia System board with Intel U3400 1 06 GHz processor 618823 001 System board with Intel U3400 1 06 GHz processor for use in China and Russia 618824 001 8 USB board includes cable 618825 001 Plastics Kit includes 618835 001 9a SD Card Reader slot bezel 9b Accessory cover includes 2 captive screws Q
37. Japan E Windows 7 Pro 32 Personal 2010 Japan E Windows 7 Pro 32 Pro 2010 Japan E Windows 7 Pro 64 with Office 2007 Ready EMEA region E Windows 7 Pro 64 with Office 2010 Ready APJ region E Windows 7 Pro 64 with Home and Business 2010 Japan E Windows 7 Pro 64 Personal 2010 Japan E Windows 7 Pro 64 Pro 2010 Japan E Windows 7 Pro 32 with Windows XP Pro images with Office 2007 Ready E Windows 7 Pro 32 with Windows XP Pro images with Office Personal Japan E Windows 7 Pro 32 with Windows XP Pro images with Office Personal with PowerPoint Japan E Windows 7 Pro 32 with Windows XP Pro images with Office Pro Japan E Windows Vista Home Basic with Office 2007 Ready Europe Middle East Asia region E Windows Vista Home Basic with Office 2010 Ready Asia Pacific and Japan region Continued Maintenance and Service Guide 1 3 Product description Category Serviceability Description Restore media Available with Windows 7 Pro 32 Windows 7 Pro 64 Windows 7 Pro with Windows XP images E Windows XP Pro E Windows 7 Pro 32 E Windows 7 Pro 64 E DRDVD Windows XP Pro Available with Windows 7 Home Premium 32 Windows 7 Home Premium 64 E Windows 7 Home Premium 32 E Windows 7 Home Premium 64 Available with Windows Vista Home Basic E Windows Vista Home Basic E DRDVD Windows Vista E DRDVD Windows 7 Windows 7 E Windows 7 Home Basic 32 Windows 7 Basic 32 Certified E Microsoft WHQL
38. O invent HP ProBook 5320m Notebook PC Maintenance and Service Guide Document Part Number 609313 001 June 2010 This guide is a troubleshooting reference used for maintaining and servicing the computer It provides comprehensive information on identifying computer features components and spare parts troubleshooting computer problems and performing computer disassembly procedures O Copyright 2010 Hewlett Packard Development Company L P Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel Celeron and Core are trademarks of Intel Corporation in the U S and other countries Microsoft Windows and Windows Vista are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition June 2010 Document Part Number 609313 001 Safety warning notice WARNING To reduce the possibility of heat related injuries or of overheating the computer do not place the computer directly on your lap or obstruct the computer air vents Use the computer only on a hard flat surface Do
39. ROM boot enabled by default Enable disable SD Card boot enabled by default Enable disable floppy boot enabled by default Enable disable PXE Internal NIC boot enabled by default Set the Express Boot Popup delay in seconds Set the boot order Device Configurations Enable disable USB legacy support enabled by default When enabled USB legacy support allows the following O Use of a USB keyboard in Computer Setup even when a Windows operating system is not running O Startup from bootable USB devices including a hard drive diskette drive or optical drive connected by a USB port to the computer E Select a parallel port mode ECP Enhanced Capabilities Port standard bidirectional or EPP Enhanced Parallel Port E Enable disable fan always on while connected to an AC outlet enabled by default Continued 5 10 Maintenance and Service Guide Computer Setup Select To do this System Configuration menu continuea Device Configurations continued E Enable disable Data Execution Prevention When enabled the processor can disable some virus code execution which helps to improve computer security E Enable disable LAN Power Save select models only When enabled saves power by turning off the LAN when not in use enabled by default E SATA Serial Advanced Technology Attachment device mode The following options are available O AHCI Advanced Host Controller Interface O IDE Int
40. Removal and replacement procedures Speaker assembly Description Spare part number Speaker assembly includes cable 618839 001 Before removing the speaker assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the following components a Accessory cover see Mass storage device on page 4 9 b Keyboard see Keyboard on page 4 23 c Button board and cable see Button board and cable on page 4 26 d Top cover see Top cover on page 4 28 e System board see System board on page 4 33 Remove the speaker assembly 1 Remove the three Torx T8M2 5x4 0 screws O that secure the speaker assembly to the base enclosure 2 Remove the speaker assembly Reverse this procedure to install the speaker assembly Maintenance and Service Guide 4 39 Removal and replacement procedures USB board Description Spare part number USB board includes cable 618825 001 Before removing the USB board follow these steps 1 Shut down the computer If you are unsure whether the computer is off
41. See Plastics Kit on page 3 9 for more Plastics Kit spare part information 10 Speaker assembly includes cable 618839 001 11 Fan Heat sink includes replacement thermal material 618830 001 12 Base enclosure includes 6 rubber feet 618813 001 Latch Kit not illustrated includes battery eject arm latch and spring 581090 001 Rubber Feet Kit not illustrated includes 6 rubber feet and 2 display bezel screw covers 581101 001 13 4 cell 41 WHr 2 8 Ah battery 580956 001 6 cell 62 WHr 2 8 Ah battery supports HP Fast Charge Technology 594796 001 14 Bluetooth module 537921 001 The Bluetooth module spare part kit does not include a Bluetooth module cable The Bluetooth module cable is included in the Cable Kit spare part number 618826 001 Continued 3 4 Maintenance and Service Guide Illustrated parts catalog Item Description Spare part number 15 RTC battery includes double sided tape 481089 001 16 Memory module 4096 MB 1333 MHz DDR3 PC3 10600 Shared 599092 001 2048 MB 1066 MHz DDR3 PC3 10600 581096 001 1024 MB 1066 MHz DDR3 PC3 10600 Shared not available on Microsoft 64 bit 598859 001 operating systems 17 18 18 HSPA EV DO WWAN module does not support Linux operating system available in all 531993 001 countries and regions except China WLAN module 802 11 a b g n WLAN module E Broadcom 43224 802 11 a g n WLAN module for use in Antigua an
42. Storage devices 1 A A as 3 8 Plastics KILL A ne Sed te ata hal oy 3 9 Miscellaneous parts i205 ses oe eee ee bee eek hee doe O dt do heed edo ic aes bows 3 10 Sequential part number listing 2 0 ccc Ta tenet teen en en ene 3 11 4 Removal and replacement procedures Preliminary replacement requirements 2 0 eee eee teen e ene n eee 4 1 Tools requir d i 32 5 eee hes eee A A So eee el eee 4 1 SeLVICE considerations si Sede A Ae a ie eA a a Catal Ce aaa ads 4 1 Grounding guidelines ein a di e died det 4 2 Component replacement procedures 0 0 fee cnet eee e tence eee 4 5 Serial number location scorse rs ed ra A en a ei a fas led dt 4 5 Computer deta A A ii 4 6 A A NA 4 7 Mises at per e ds aio od oh das 4 8 Mass Storage device seors ls A A A Ae eee is 4 9 Bluetooth Module eiii a Beets A Bed ees Badia 4 12 WLAN module isis Avie sea hen iS Bead ee Gh eG A as dad 4 14 WWAN module iia A Ree al Rhee ge ee 4 17 RVC battery ee css AS gaara Rue pa nde Gated ede aie pada oe We aoe 4 20 Memory Module 2 5 2 0 a Tiia a a da id is 4 21 Maintenance and Service Guide iv Contents KoybDoa musicas ladra beds aa ateos 4 23 Button board and cable omo tries A Se SRA a id da ina E eel Wes 4 26 TOP CIA A ka Rae led O ol 4 28 Power button board and Cable o o ooooooccooocooncror t ene n ene e ence 4 31 Bluetooth module cable oooooooooooococnoonr enn e ence ene eee 4 32 System Doria tt da aa 4 33 Han
43. Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter BIOS Setup Using Computer Setup Navigating and selecting in Computer Setup The information and settings in Computer Setup are accessed from the File Security Diagnostics and System Configuration menus To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 1 To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item 1 To scroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key 1 To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter BIOS Setup 3 Select the File Security Diagnostics or System Configuration menu To exit Computer Setup menus choose one of the following methods E To exit Computer Setup menus without saving your changes click the Exit icon in the lower left corner of the
44. and heat sink Q The fan and heat sink spare part kit includes replacement thermal material D Description Spare part number Fan Heat sink 618830 001 To properly ventilate the computer allow at least 7 6 cm 3 in of clearance on the left side of the computer The computer uses an electric fan for ventilation The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the fan and heat sink follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the following components a a Accessory cover see Mass storage device on page 4 9 b C Keyboard see Keyboard on page 4 23 Button board and cable see Button board and cable on page
45. audio in jack 8 1 audio out jack 8 1 external monitor port 8 2 headphone jack 8 1 microphone jack 8 1 monitor port 8 2 network jack 8 3 RJ 45 jack 8 3 Maintenance and Service Guide Index 1 Index USB port 8 4 connectors service considerations 4 1 creating a backup 8 5 D device configurations 5 5 5 6 5 10 5 11 5 17 5 18 Diagnostics menu 5 4 5 10 5 16 Disk Sanitizer 5 15 display assembly removal 4 43 spare part numbers 3 3 3 13 4 43 display bezel illustrated 3 7 3 13 removal 4 44 spare part number 3 7 3 13 4 45 Display Cable Kit illustrated 3 7 spare part number 3 7 3 13 display components illustrated 2 2 2 3 recycling 10 1 spare part numbers 3 7 display enclosure illustrated 3 7 3 13 spare part number 3 7 3 13 display hinge illustrated 3 7 3 11 removal 4 46 spare part number 3 7 3 11 4 46 display inverter removal 10 3 display panel cable illustrated 3 7 removal 4 47 spare part numbers 4 47 display panel product description 1 1 display switch location 2 2 DisplayPort location 2 9 drive light 2 8 DriveLock password 5 15 DriveLock automatic 5 15 drives boot order 5 5 5 10 5 17 electrostatic discharge 4 2 equipment guidelines 4 4 esc key 2 5 Ethernet product description 1 2 external media card product description 1 2 external monitor port connector pinout 8 2 location 2 9 F f11 recovery 8 7 fan removal 4 36 spare part number 3 4 3 13
46. ave calendar contact inbox and task information from Microsoft Outlook to the hard drive of your computer When the computer is off or in Hibernation you can press the QuickLook button to view this information without waiting for the operating system to restart 4 QuickWeb button Opens the Web browser 2 4 Maintenance and Service Guide External component identification Keys Q Your computer may look slightly different from the illustration in this section Item Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with a function key or the esc key 3 Windows logo key Displays the Windows Start menu 4 Windows applications key Displays a shortcut menu for items beneath the pointer 5 Embedded numeric keypad keys Can be used like the keys on an external numeric keypad 6 Function keys Execute frequently used system functions when pressed in combination with the fn key Maintenance and Service Guide 2 5 External component identification Lights Q Your computer may look slightly different from the illustration in this section Oot O 2 nO OS Item Component Description 1 Power light E On The computer is on E Blinking The computer is in the Sleep state Windows 7 and Windows Vista or Standby Windows XP E
47. b Lift the bracket straight up to remove it from the mass storage device Reverse this procedure to reassemble and install the mass storage device Maintenance and Service Guide 4 11 Removal and replacement procedures Bluetooth module Q The Bluetooth module spare part kit does not include a Bluetooth module cable The Bluetooth module cable is included in the Cable Kit spare part number 618826 001 Description Spare part number Bluetooth module 537921 001 Before removing the Bluetooth module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the accessory cover see Mass storage device on page 4 9 Remove the Bluetooth module 1 Release the Bluetooth module O by sliding it to the left until the right side of the module is clear of the opening in the base enclosure and then swinging the right side of the module away from the base enclosure 4 12 Maintenance and Service Guide Removal and replacement procedures 2 Disconnect the Bluetooth module cable from the Bluetooth module
48. battery reaches a critical battery level the battery light begins blinking rapidly E Off If the computer is plugged into an external power source the light turns off when all batteries in the computer are fully charged If the computer is not plugged into an external power source the light stays off until the battery reaches a low battery level Description 2 Power connector Connects an AC adapter 3 Vent Enables airflow to cool internal components The computer fan starts up automatically to cool internal components and prevent overheating lt is normal for the internal fan to cycle on and off during routine operation 4 Powered USB port Provides power to a USB device such as an optional external MultiBay or an optional external optical drive if used with a powered USB cable 5 DisplayPort Connects an external VGA monitor or projector 6 RJ 45 network jack Connects a network cable Maintenance and Service Guide 2 9 External component identification Bottom components Item 1 Component Battery bay Description Holds the battery 2 SIM slot select models only Contains a wireless subscriber identity module SIM The SIM slot is located inside the battery bay 3 Vents 6 Enable airflow to cool internal components The computer fan starts up automatically to cool internal components and prevent overheating It is
49. cable 2 Bluetooth module cable 3 USB board cable 3 6 Maintenance and Service Guide Illustrated parts catalog Display assembly subcomponents e as e A gt gt Item Description Spare part number 1 Display bezel 618832 001 2 Webcam module 618842 001 3 Display Hinge Kit includes left and right hinges 581094 001 Display Cable Kit includes 618833 001 4a Display panel cable and webcam cable 4b Microphones and cables 4c WWAN antenna transceivers and cables 4d WLAN antenna transceivers and cables 5 Display enclosure includes microphones and cables WLAN antenna transceivers and 618831 001 cables and WWAN antenna transceivers and cables Maintenance and Service Guide 3 7 Illustrated parts catalog Mass storage devices Item Description Spare part number 1 Hard drive includes bracket 500 GB 7200 rpm 618829 001 320 GB 7200 rpm 581084 001 250 GB 7200 rpm 581083 001 2 Solid state drive includes bracket only with computer models running Windows 7 operating system either 2 GB or 4 GB 128 GB 581085 001 80 GB 581086 001 Maintenance and Service Guide Illustrated parts catalog Plastics Kit ltem Description Plastics Kit 1 SD Card Reader slot bezel 2 Accessory cover includes 2 captive screws Spare part number 618835 001 Maintenance and Service Guide 3 9 Illustrated parts catalog Mis
50. cellaneous parts Description Spare part number 65 W PFC RC V HP Smart Adapter 613161 001 65 W PFC RC V HP Slim Adapter for use only in Japan 613152 001 Power cord For use in Australia 490371 011 For use in Denmark 490371 081 For use in Europe the Middle East and Africa 490371 021 For use in India 490371 D61 For use in Israel 490371 BB1 For use in Italy 490371 061 For use in Japan 490371 291 For use in the People s Republic of China 490371 AA1 For use in South Africa 490371 AR1 For use in South Korea 490371 AD1 For use in Switzerland 490371 111 For use in Taiwan 490371 AB1 For use in the United Kingdom and Singapore 490371 031 For use in the United States 490371 001 Screw Kit 618838 001 Phillips PM3 0x4 0 screw Phillips PM2 5x11 0 captive screw Phillips PM2 5x6 0 captive screw Phillips PM2 5x5 0 screw Phillips PM2 5x4 0 broadhead screw Phillips PM2 5x4 0 screw Phillips PM2 5x2 0 broadhead screw Slotted Torx T8M2 5x7 0 screw Torx T8M2 5x9 0 screw Torx T8M2 0x7 0 captive screw Torx T8M2 5x6 0 screw Torx T8M2 5x5 0 screw Torx T8M2 5x4 0 screw Maintenance and Service Guide Illustrated parts catalog Spare part number Sequential part number listing Description 481089 001 RTC battery includes double sided tape 490371 001 Power cord for use in the United States 490371 011 Power cord for use in Australia 490371 021 Pow
51. ck Enable disable Automatic DriveLock support Disk Sanitizer Run Disk Sanitizer to destroy all existing data on the primary hard drive or the drive in the upgrade bay If you run Disk Sanitizer the data on the selected drive is destroyed permanently System IDs Enter a user defined computer asset tracking number and ownership tag Maintenance and Service Guide 5 9 Computer Setup Diagnostics menu Select To do this System Diagnostics menu E F1 System Information Displays the following information A Identification information for the computer and the batteries in the system A Specification information for the processor memory size system ROM video revision keyboard controller version and wireless identification numbers E F2 Start up Test Verifies the system components needed for starting the computer E F3 Run In Test Runs a comprehensive check on system memory E F4 Hard Disk Test Runs a comprehensive self test on any hard drive in the system E F5 Error Log Displays a log file if any errors have occurred System Configuration menu Q Some of the listed System Configuration options may not be supported by your computer Select To do this Language Change the Computer Setup language Boot Options E Set a Startup Menu delay in seconds E Enable disable Custom Logo disabled by default E Enable disable Display Diagnostic URL enabled by default Enable disable CD
52. cludes battery eject arm latch and spring 581101 001 Rubber Feet Kit includes 6 rubber feet and 2 display bezel screw covers 582564 001 Broadcom 43224 802 11 a b g n WLAN module for use in Antigua and Barbuda Barbados Belize Canada the Cayman Islands Guam Puerto Rico Trinidad and Tobago the U S Virgin Islands and the United States Continued Maintenance and Service Guide 3 1 Illustrated parts catalog Spare part number Description 582564 002 593836 001 Broadcom 43224 802 11 a b g n WLAN module for use in Afghanistan Albania Algeria Andorra Angola Argentina Armenia Aruba Australia Austria Azerbaijan the Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia and Herzegovina Botswana Brazil the British Virgin Islands Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Cape Verde the Central African Republic Chad Chile Colombia Comoros the Congo Costa Rica Croatia Cyprus the Czech Republic Denmark Djibouti Dominica the Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Fiji Finland France French Guiana Gabon Gambia Georgia Germany Ghana Gibraltar Greece Grenada Guadeloupe Guatemala Guinea Guinea Bissau Guyana Haiti Honduras Hong Kong Hungary Iceland India Indonesia Ireland Italy the Ivory Coast Jamaica Japan Jordan Kazakhstan Kenya Kir
53. corners of the computer are larger than the two rubber feet in the middle of the computer 4 6 Maintenance and Service Guide Removal and replacement procedures Battery Description Spare part number 4 cell 41 WHr 2 8 Ah battery 580956 001 6 cell 62 WHr 2 8 Ah battery supports HP Fast Charge technology 594796 001 Before removing the battery follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery 1 Turn the computer upside down on a flat surface with the front toward you 2 Slide the battery release latch to release the battery 3 Pivot the front edge of the battery upward 4 Remove the battery Install the battery by inserting it into the battery bay and pivoting it downward until it is seated The battery release latch automatically locks the battery into place Maintenance and Service Guide 4 7 Removal and replacement procedures SIM Q The SIM is provided by the end user as a security measure for the WWAN module The SIM should be removed placed into a static dissipative container and then replaced when the computer is reass
54. cover your operating system and programs follow these steps 1 If possible back up all personal files Insert the Operating System disc into the optical drive Shut down the computer Turn on the computer Follow the on screen instructions to install the operating system Nn FW N After the operating system is installed remove the Operating System disc and insert the Driver Recovery disc 7 Follow the on screen instructions to install the drivers and programs 7 10 Maintenance and Service Guide 8 Connector pin assignments Audio in microphone Pin Signal 1 Audio signal in 2 Audio signal in 3 Ground Pin Signal 1 Audio out left channel 2 Audio out right channel 3 Ground Maintenance and Service Guide 8 1 Connector pin assignments External monitor Pin Signal Red analog Green analog Blue analog Not connected Ground Ground analog Ground analog Ground analog OO CO NI O oO BA OJIN 5 VDC o Ground a a Monitor detect N DDC 2B data wo Horizontal sync A Vertical sync al DDC 2B clock 8 2 Maintenance and Service Guide Connector pin assignments RJ 45 network 12345678 Pin Signal 1 Transmit Transmit Receive Unused Unused Receive Unused 0 NI ol om A WO NN Unused Mainte
55. d Barbuda Barbados 582564 001 Belize Canada the Cayman Islands Guam Puerto Rico Trinidad and Tobago the U S Virgin Islands and the United States E Broadcom 43224 802 11 a g n WLAN module for use in Afghanistan Albania Algeria 582564 002 Andorra Angola Argentina Armenia Aruba Australia Austria Azerbaijan the Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia and Herzegovina Botswana Brazil the British Virgin Islands Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Cape Verde the Central African Republic Chad Chile Colombia Comoros the Congo Costa Rica Croatia Cyprus the Czech Republic Denmark Djibouti Dominica the Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Fiji Finland France French Guiana Gabon Gambia Georgia Germany Ghana Gibraltar Greece Grenada Guadeloupe Guatemala Guinea Guinea Bissau Guyana Haiti Honduras Hong Kong Hungary Iceland India Indonesia Ireland Italy the Ivory Coast Jamaica Japan Jordan Kazakhstan Kenya Kiribati Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Liechtenstein Lithuania Luxembourg Macedonia Madagascar Malawi Malaysia the Maldives Mali Malta the Marshall Islands Martinique Mauritania Mauritius Mexico Micronesia Monaco Mongolia Montenegro Morocco Mozambique Namibia Nauru Nepal the Nether Antil
56. d by default Enable disable the Notebook MultiBay device enabled by default E Enable disable the integrated camera select models only enabled by default E Enable disable optical disk drive enabled by default E Enable disable internal microphones enabled by default Port Options all are enabled by default Q All port options are enabled by default E Enable disable the Smart Card slot E Enable disable the ExpressCard slot E Enable disable the serial port E Enable disable the parallel port E Enable disable the flash media reader E Enable disable the USB port Disabling the USB port also disables MultiBay devices and ExpressCard devices on the advanced port replicator E Enable disable the 1394 port Set Security Level Change view or hide security levels for all BIOS menu items Restore Security Defaults Restore the default security settings 5 6 Maintenance and Service Guide Computer Setup Computer Setup in Windows Vista Starting Computer Setup Computer Setup is a preinstalled ROM based utility that can be used even when the operating system is not working or will not load zB Some of the Computer Setup menu items listed in this guide may not be supported by your computer Q An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1
57. delines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation E When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive strips must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels Material handling packages Nonconductive plastic bags tubes or boxes Metal tote boxes Electrostatic voltage levels and protective materials The following table lists the shielding protection
58. e following when backing up E Store personal files in the Documents folder and back it up regularly E Back up templates that are stored in their associated programs M Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver 1f you have to reset your preferences To create a screen shot a Display the screen you want to save b Copy the screen image To copy only the active window press alt fn prt sc To copy the entire screen press fn prt sc c Open a word processing document and then select Edit gt Paste The screen image is added to the document d Save the document Maintenance and Service Guide 7 5 Backup and recovery E When backing up to discs use any of the following types of discs purchased separately CD R CD RW DVD R DVD R DL DVD R DVD R DL or DVD RW The discs you use will depend on the type of optical drive installed in your computer DVDs and DVDs with double layer DL support store more information than CDs so using them for backup reduces the number of recovery discs required E When backing up to discs number each disc before inserting it into the optical drive of the computer To create a backup using Backup and Restore Center follow these steps Be sure that the computer is connected to AC power before you start the backup process The backup process may take over an hour depending on
59. e the module and then receive a warning message remove the module to restore computer functionality and then contact technical support through Help and Support 1 Position the computer with the front toward you 2 Disconnect the WWAN antenna cables from the terminals on the WWAN module AQ The red WWAN antenna cable is connected to the WWAN module Main terminal The blue WWAN antenna cable is connected to the WWAN module Aux terminal Maintenance and Service Guide 4 17 Removal and replacement procedures 3 Remove the Phillips PM2 5x4 0 screw that secures the WWAN module to the system board The WWAN module tilts up 4 Remove the WWAN module by pulling it away from the slot at an angle WWAN modules are designed with a notch to prevent incorrect insertion of the WWAN module into the WWAN module slot 4 18 Maintenance and Service Guide Removal and replacement procedures Q If the WWAN antennas are not connected to the terminals on the WWAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WWAN module Maintenance and Service Guide 4 19 Removal and replacement procedures RTC battery Description Spare part number RTC battery includes double sided tape 481089 001 Before removing the RTC battery follow these steps 1 Shut down the computer If you are unsure whether
60. een deleted you must recover your operating system and programs using the Windows Vista operating system DVD and the Driver Recovery disc both purchased separately For additional information refer to the Using a Windows Vista operating system DVD purchased separately section in this chapter 3 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 4 Press f11 while the Press lt F11 gt for recovery message is displayed on the screen 5 Follow the on screen instructions Maintenance and Service Guide 7 7 Backup and recovery Using a Windows Vista operating system DVD purchased separately If you are unable to boot start up your computer you must purchase a Windows Vista operating system DVD to reboot the computer and repair the operating system Make sure that your most recent backup stored on discs or on an external drive is easily accessible To order a Windows Vista operating system DVD go to http www hp com support select your country or region and follow the on screen instructions You can also order the DVD by calling technical support For contact information refer to the Worldwide Telephone Numbers booklet included with the computer CAUTION Using a Windows Vista operating system DVD completely erases hard drive contents and reformats the hard drive All files you have created and any software in
61. egrated Drive Electronics RAID select models only Q Availability of the options above varies by computer model E Enable disable secondary battery fast charge enabled by default E Enable disable HP QuickLook 3 enabled by default E Enable disable Virtualization Technology select models only disabled by default E Enable disable TXT Intel Trusted Execution Technology select models only disabled by default E Enable disable Dual Core CPU select models only enabled by default E Enable Disable Unified Extensible Firmware Interface UEFI mode disabled by default E Turn the Numlock state at boot on or off Built In Device Options E Enable disable the wireless button state enabled by default E Enable disable the embedded WLAN device enabled by default E Enable disable embedded WWAN device radio select models only enabled by default E Enable disable embedded Bluetooth device radio enabled by default E Enable disable the Network Interface Controller LAN enabled by default E Enable disable LAN WLAN switching disabled by default E Set the wake on LAN state Options include the following O Disabled A Boot to Network set by default A Follow Boot Order E Enable disable the fingerprint device enabled by default Continued Maintenance and Service Guide 5 11 Computer Setup Select System Configuration menu continuea To do this Built In
62. embled Before removing the SIM follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 Remove the SIM 1 Press in on the SIM 0 to release it from the SIM slot 2 Remove the SIM from the SIM slot Install the SIM by inserting it into the SIM slot until you hear a click 4 8 Maintenance and Service Guide Removal and replacement procedures Mass storage device Q The mass storage device spare part kit includes a bracket Description Spare part number Hard drive 500 GB 7200 rpm 618829 001 320 GB 7200 rpm 581084 001 250 GB 7200 rpm 581083 001 Solid state drive only with computer models running Windows 7 operating system either 2 GB or 4 GB 128 GB 581085 001 80 GB 581086 001 Before removing the mass storage device follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the co
63. er cord for use in Europe the Middle East and Africa 490371 031 Power cord for use in the United Kingdom and Singapore 490371 061 Power cord for use in Italy 490371 081 Power cord for use in Denmark 490371 111 Power cord for use in Switzerland 490371 291 Power cord for use in Japan 490371 AA1 Power cord for use in the People s Republic of China 490371 AB1 Power cord for use in Taiwan 490371 AD1 Power cord for use in South Korea 490371 AR1 Power cord for use in South Africa 490371 BB1 Power cord for use in Israel 490371 D61 Power cord for use in India 531993 001 HSPA EV DO WWAN module does not support Linux operating system available in all countries and regions except China 537921 001 Bluetooth module The Bluetooth module spare part kit does not include a Bluetooth module cable The Bluetooth module cable is included in the Cable Kit spare part number 618826 001 580956 001 4 cell 41 WHr 2 8 Ah battery 581094 001 Display Hinge Kit includes left and right hinges 581096 001 2048 MB memory module 1333 MHz DDR3 581083 001 250 GB 7200 rpm hard drive includes bracket 581084 001 320 GB 7200 rpm hard drive includes bracket 581085 001 128 GB solid state drive includes bracket only with computer models running Windows 7 operating system either 2 GB or 4 GB 581086 001 80 GB solid state drive includes bracket only with computer models running Windows 7 operating system either 2 GB or 4 GB 581090 001 Latch Kit in
64. er cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the accessory cover see Mass storage device on page 4 9 Remove the memory module 1 Pull away the retention clips on each side of the memory module to release the memory module The memory module tilts up Maintenance and Service Guide 4 2 Removal and replacement procedures CAUTION To prevent damage to the memory module hold it by the edges only Do not touch the components on the memory module 2 Grasp the edge of the memory module and then pull it out of the memory module slot amp Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot Reverse this procedure to install a memory module 4 22 Maintenance and Service Guide Removal and replacement procedures Keyboard Q The keyboard spare part kit includes a keyboard cable Keyboard for use in country Keyboard for use in country or region Spare part number or region Spare part number Belgium 618843 A41 Norway 618843 091 Bulgaria 618843 261 Portugal 618843 131 The Czech Republic and Slovakia 618843 A81 Russia 618843 251 Denmark 618843 081 Saudi Arabia 618843 171 France 618843 051 Slovenia 618843 BA1 France and Arabia 618843_DW1 South Korea 618843 AD1 French Canada 618843 121 Spain 618843 071 Germany 618843 041 Sweden and Finland 618843
65. erating system DVD purchased separately If you are unable to boot start up your computer and you cannot use the system repair discs you previously created select models only you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system Make sure that your most recent backup stored on discs or on an external drive is easily accessible To order a Windows 7 operating system DVD go to http www hp com support select your country or region and follow the on screen instructions You can also order the DVD by calling technical support For contact information refer to the Worldwide Telephone Numbers booklet included with the computer CAUTION Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 7 operating system DVD follow these steps Q This process takes several minutes 1 If possible back up all personal files N NN Uu A W Restart the computer and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads When prompted press any keyboard key Follow the on screen instructions Click Ne
66. et a Startup Menu delay in seconds E Enable disable Custom Logo disabled by default E Enable disable Display Diagnostic URL enabled by default Enable disable CD ROM boot enabled by default Enable disable SD Card boot enabled by default Enable disable floppy boot enabled by default Set the Express Boot Popup delay in seconds Set the boot order Device Configurations E E E E Enable disable PXE Internal NIC boot enabled by default E E E Enable disable USB legacy support enabled by default When enabled USB legacy support allows the following O Use of a USB keyboard in Computer Setup even when a Windows operating system is not running O Startup from bootable USB devices including a hard drive diskette drive or optical drive connected by a USB port to the computer E Select a parallel port mode ECP Enhanced Capabilities Port standard bidirectional or EPP Enhanced Parallel Port E Enable disable fan always on while connected to an AC outlet enabled by default E Enable disable Data Execution Prevention When enabled the processor can disable some virus code execution which helps to improve computer security E Enable disable LAN Power Save select models only When enabled saves power by turning off the LAN when not in use enabled by default E SATA Serial Advanced Technology Attachment device mode The following options are available O AHCI Advanced Host Controller Inter
67. face O IDE Integrated Drive Electronics RAID select models only Q Availability of the options above varies by computer model E Enable disable secondary battery fast charge enabled by default E Enable disable HP QuickLook 3 enabled by default E Enable disable Virtualization Technology select models only disabled by default E Enable disable TXT Intel Trusted Execution Technology select models only disabled by default Continued Maintenance and Service Guide 5 17 Computer Setup Select System Configuration menu continuea To do this Device Configurations continued E Enable disable Dual Core CPU select models only enabled by default E Enable Disable Unified Extensible Firmware Interface UEFI mode disabled by default E Turn the Numlock state at boot on or off Built In Device Options E Enable disable the wireless button state enabled by default E Enable disable the embedded WLAN device enabled by default E Enable disable embedded WWAN device radio select models only enabled by default E Enable disable embedded Bluetooth device radio enabled by default E Enable disable the Network Interface Controller LAN enabled by default E Enable disable LAN WLAN switching disabled by default E Set the wake on LAN state Options include the following O Disabled A Boot to Network set by default A Follow Boot Order Enable disab
68. formation 3 Select Hardware tab gt Device Manager You can also add hardware or modify device configurations using Device Manager Maintenance and Service Guide 2 1 External component identification Top components Display components Q Your computer may look slightly different from the illustration in this section Item Component A Description 1 Internal display switch Turns off the display and initiates Sleep Windows 7 and Windows Vista or Standby Windows XP if the display is closed while the power is on 2 Internal microphones 2 Record sound If there is a microphone icon next to each microphone opening your computer has internal microphones 3 Webcam Records video and captures still photographs 2 2 Maintenance and Service Guide External component identification Wireless antennas select models only Item Component Description 1 WWAN antennas 2 select Send and receive wireless signals to communicate with wireless wide area models only networks WWANSs 2 WLAN antennas 2 select Send and receive wireless signals to communicate with wireless local area models only networks WLANs The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices refer to the section of the Regulatory Safety and Environmental N
69. from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the following components a Accessory cover see Mass storage device on page 4 9 b Keyboard see Keyboard on page 4 23 c Button board and cable see Button board and cable on page 4 26 d Top cover see Top cover on page 4 28 e System board see System board on page 4 33 Remove the battery eject arm 1 Turn the base enclosure upside down with the front toward you 2 Use a flat bladed screw driver or similar tool to release the battery eject latch from the base enclosure 3 Remove the the battery eject latch Maintenance and Service Guide 4 4 Removal and replacement procedures 4 Release the battery eject arm spring O from the tab built into the base enclosure 5 Remove the two Phillips PM2 5x4 0 broadhead screws that secure the battery eject arm to the base enclosure 6 Remove the the battery eject arm 6 Reverse this procedure to install the battery eject arm 4 42 Maintenance and Service Guide Removal and replacement procedures Display assembly Q The display assembly spare part kit includes 2 WLAN antenna transceivers and cables 2 WWAN antenna transceivers and cables webcam nameplate and logo Description Spare part number 13 3 in HD LED AntiGlare disp
70. ftware Help You must have a setup password to change this setting Automatic DriveLock Enable disable Automatic DriveLock support Disk Sanitizer Run Disk Sanitizer to destroy all existing data on the primary hard drive or the drive in the upgrade bay If you run Disk Sanitizer the data on the selected drive is destroyed permanently System IDs Enter a user defined computer asset tracking number and ownership tag Maintenance and Service Guide 5 15 Computer Setup Diagnostics menu Select System Diagnostics menu To do this E F1 System Information Displays the following information A Identification information for the computer and the batteries in the system A Specification information for the processor memory size system ROM video revision keyboard controller version and wireless identification numbers E F2 Start up Test Verifies the system components needed for starting the computer E F3 Run In Test Runs a comprehensive check on system memory E F4 Hard Disk Test Runs a comprehensive self test on any hard drive in the system E F5 Error Log Displays a log file if any errors have occurred 5 16 Maintenance and Service Guide Computer Setup System Configuration menu Q Some of the listed System Configuration options may not be supported by your computer Select Language To do this Change the Computer Setup language Boot Options E S
71. gs Refer to Help and Support for more information To recover your information using Startup Repair follow these steps CAUTION Using Startup Repair completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery 1 If possible back up all personal files 2 If possible check for the presence of the Windows partition and the HP Recovery partition To check for the Windows partition select Start gt Computer To check for the HP Recovery partition select Start right click Computer click Manage and then click Disk Management If the Windows partition and the HP Recovery partition are not listed you must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery disc both purchased separately For additional information refer to the Using a Windows 7 operating system DVD purchased separately section in this guide 3 If the Windows partition and the HP Recovery partition are listed restart the computer and then press f8 before the Windows operating system loads 4 Select Startup Repair 5 Follow the on screen instructions Q For additional information on recovering information using the Windows too
72. handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Maintenance and Service Guide 4 1 Removal and replacement procedures Drive handling A CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Handle drives on surfaces covered with at least one inch of shockproof foam Avoid dropping d
73. he display panel frame 10 Remove the display panel frame from the display panel 11 Remove the screws O that secure the backlight cover to the display panel 12 Lift the top edge of the backlight cover and swing it outward 13 Remove the backlight cover 14 Turn the display panel right side up 15 Remove the backlight cables O from the clip in the display panel 10 4 Maintenance and Service Guide Recycling 16 Turn the display panel upside down 17 Remove the backlight frame from the display panel WARNING The backlight contains mercury Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury 18 Remove the backlight from the backlight frame Maintenance and Service Guide 10 5 Recycling 19 Disconnect the display cable O from the LCD panel 20 Remove the screws that secure the LCD panel to the display rear panel 21 Release the LCD panel O from the display rear panel 22 Release the tape O that secures the LCD panel to the display rear panel 23 Remove the LCD panel 24 Recycle the LCD panel and backlight 10 6 Maintenance and Service Guide A AC adapter spare part number 3 10 3 12 accessory cover illustrated 3 9 removal 4 9 antennas disconnecting 4 15 4 17 illustrated 3 7 locations 2 3 removal 4 48 4 49 spare part number 4 48 4 49 audio product description
74. hether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the following components d a Accessory cover see Mass storage device on page 4 9 b Keyboard see Keyboard on page 4 23 Button board and cable see Button board and cable on page 4 26 Top cover see Top cover on page 4 28 Remove the Bluetooth module cable 1 Disconnect the Bluetooth module cable O from the system board 2 Remove the Bluetooth module cable Reverse this procedure to install the Bluetooth module cable 4 32 Maintenance and Service Guide Removal and replacement procedures System board Q The system board spare part kit includes a processor and replacement thermal material Description Spare part number Intel Dual Core i5 45M 2 40 GHz processor Turbo up to 2 53 GHZ 3 M L3 cache 4 threads 618821 001 35W Intel Dual Core i5 45M 2 40 GHz processor Turbo up to 2 53 GHz 3 M L3 cache 4 threads 618822 001 35W for use in China and Russia Intel Dual Core i3 370M 2 40 GHz processor 3 M L3 cache 4 threads 35W 618819 001 Intel Dual Core i3 370M 2 40
75. ibati Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Liechtenstein Lithuania Luxembourg Macedonia Madagascar Malawi Malaysia the Maldives Mali Malta the Marshall Islands Martinique Mauritania Mauritius Mexico Micronesia Monaco Mongolia Montenegro Morocco Mozambique Namibia Nauru Nepal the Nether Antilles the Netherlands New Zealand Nicaragua Niger Nigeria Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay the People s Republic of China Peru the Philippines Poland Portugal Qatar the Republic of Moldova Romania Russia Rwanda Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia the Seychelles Sierra Leone Singapore Slovakia Slovenia the Solomon Islands Somalia South Africa South Korea Spain Sri Lanka St Kitts and Nevis St Lucia St Vincent Suriname Swaziland Sweden Switzerland Taiwan Tajikistan Tanzania Thailand Togo Tonga Tunisia Turkey Turkmenistan Tuvalu Uganda Ukraine the United Arab Emirates the United Kingdom Uruguay Uzbekistan Vanuatu Venezuela Vietnam Yemen Zaire Zambia and Zimbabwe Broadcom 4312G 802 11 b g n WLAN module for use in Canada the Cayman Islands Guam Puerto Rico the United States and the U S Virgin Islands 594796 001 6 cell 62 WHr 2 8 Ah battery supports HP Fast Charge technology 598859 001 1024 MB memory module 1333 MHz DDR3 PC3 10600 Shared not available on Microsoft 64 bit
76. ing a recovery In case of system failure or instability the computer provides the following tools to recover your files EH Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly E f11 recovery tools You can use the f11 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory Q If you are unable to boot start up your computer and you cannot use the system repair discs you previously created select models only you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system For additional information refer to the Using a Windows 7 operating system DVD purchased separately section in this chapter Using the Windows recovery tools To recover information you previously backed up follow these steps 1 Select Start gt All Programs gt Maintenance gt Backup and Restore 2 Follow the on screen instructions to recover your system settings your computer select models only or your files Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settin
77. instability HP recommends that you print the recovery procedures and save them for later use Backing up your information Recovery after a system failure is as complete as your most current backup You should create system repair discs select models only and your initial backup immediately after software setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup The system repair discs select models only are used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a failure occurs You can back up your information to an optional external hard drive a network drive or discs Note the following when backing up E Store personal files in the Documents library and back it up regularly E Back up templates that are stored in their associated programs E Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences Maintenance and Service Guide 7 1 Backup and recovery To create a screen shot 1 Display the screen you want to save 2 Copy the screen image To copy only the active window press alt fn prt sc To copy the entire screen press fn prt sc 3 Open a word processing
78. it rests at an angle 4 24 Maintenance and Service Guide Removal and replacement procedures 7 Release the zero insertion force ZIF connector to which the keyboard cable is attached disconnect the keyboard cable O from the system board and then remove the keyboard O Reverse this procedure to install the keyboard Maintenance and Service Guide 4 25 Removal and replacement procedures Button board and cable Description Spare part number Button board with FFC includes cable 618815 001 Before removing the button board and cable follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the accessory cover see Mass storage device on page 4 9 6 Remove the keyboard see Keyboard on page 4 23 Remove the button board and cable 1 Release the ZIF connector to which the button board cable is attached and then disconnect the button board cable from the system board 2 Release the button board cable from the top cover The button board cable is attached to the top cover with double
79. lay assembly 618827 001 13 3 in HD LED BrightView display assembly 618828 001 Before removing the display assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the following components Accessory cover see Mass storage device on page 4 9 Keyboard see Keyboard on page 4 23 Button board and cable see Button board and cable on page 4 26 Top cover see Top cover on page 4 28 eo ao sp System board see System board on page 4 33 Remove the display assembly 1 Remove the WLAN and WWAN antenna cables O from the clips built into the base enclosure Maintenance and Service Guide 4 43 Removal and replacement procedures IX CAUTION Support the display assembly when removing the following screws Failure to support the display assembly can result in damage to the display assembly and other computer components 2 Remove the two Torx T8M2 5x4 0 screws and the Torx T8M2 5x9 0 screw that secure the display assembly to the base enclosure 3 Lift the display assemb
80. le the fingerprint device enabled by default Enable disable a modem device enabled by default Enable the ambient light sensor enabled by default Enable disable the Notebook MultiBay device enabled by default E Enable disable the integrated camera select models only enabled by default E Enable disable optical disk drive enabled by default E Enable disable internal microphones enabled by default Port Options all are enabled by default Q All port options are enabled by default E Enable disable the Smart Card slot E Enable disable the ExpressCard slot E Enable disable the serial port E Enable disable the parallel port E Enable disable the flash media reader E Enable disable the USB port Disabling the USB port also disables MultiBay devices and ExpressCard devices on the advanced port replicator E Enable disable the 1394 port Set Security Level Change view or hide security levels for all BIOS menu items Restore Security Defaults Restore the default security settings 5 18 Maintenance and Service Guide 6 efo Specifications Computer specifications Metric U S Dimensions Depth 22 1 cm 8 7 in Width 32 8 cm 12 9 in Height front to back 2 4 cm 0 93 in Weight 1 72 kg 3 79 lbs Input power Operating voltage 18 5 V dc O 3 5 A 65 W Operating current 3 5 A Temperature Operating not writing to optical disc 0 C to 35 C 32 F to 95 F Operating
81. led by default Enable disable CD ROM boot enabled by default Enable disable SD Card boot enabled by default Enable disable floppy boot enabled by default Set the Express Boot Popup delay in seconds Set the boot order Device Configurations E E E E Enable disable PXE Internal NIC boot enabled by default E E E Enable disable USB legacy support enabled by default When enabled USB legacy support allows the following O Use of a USB keyboard in Computer Setup even when a Windows operating system is not running O Startup from bootable USB devices including a hard drive diskette drive or optical drive connected by a USB port to the computer E Select a parallel port mode ECP Enhanced Capabilities Port standard bidirectional or EPP Enhanced Parallel Port E Enable disable fan always on while connected to an AC outlet enabled by default E Enable disable Data Execution Prevention When enabled the processor can disable some virus code execution which helps to improve computer security E Enable disable LAN Power Save select models only When enabled saves power by turning off the LAN when not in use enabled by default E SATA Serial Advanced Technology Attachment device mode The following options are available O AHCI Advanced Host Controller Interface O IDE Integrated Drive Electronics RAID select models only Q Availability of the options above varies by computer
82. les the Netherlands New Zealand Nicaragua Niger Nigeria Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay the People s Republic of China Peru the Philippines Poland Portugal Qatar the Republic of Moldova Romania Russia Rwanda Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia the Seychelles Sierra Leone Singapore Slovakia Slovenia the Solomon Islands Somalia South Africa South Korea Spain Sri Lanka St Kitts and Nevis St Lucia St Vincent Suriname Swaziland Sweden Switzerland Taiwan Tajikistan Tanzania Thailand Togo Tonga Tunisia Turkey Turkmenistan Tuvalu Uganda Ukraine the United Arab Emirates the United Kingdom Uruguay Uzbekistan Vanuatu Venezuela Vietnam Yemen Zaire Zambia and Zimbabwe 802 11 b g n WLAN module E Broadcom 4312G 802 11 b g n WLAN module for use in Canada the Cayman Islands 593836 001 Guam Puerto Rico the United States and the U S Virgin Islands 19 Mass storage device includes bracket Hard drive E 500 GB 7200 rpm 618829 001 E 320 GB 7200 rpm 581084 001 E 250 GB 7200 rpm 581083 001 Solid state drive only with computer models running Windows 7 operating system 2 GB or 4 GB E 128 GB 581085 001 E 80 GB 581086 001 Maintenance and Service Guide 3 5 Illustrated parts catalog Cable Kit A y Pr e ds L Item Description Spare part number Cable Kit 618826 001 1 Power button board
83. ls perform a search for these topics in Help and Support Maintenance and Service Guide 7 3 Backup and recovery Using f11 recovery tools CAUTION Using f11 completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled To recover the original hard drive image using f11 follow these steps 1 2 3 4 5 If possible back up all personal files If possible check for the presence of the HP Recovery partition select Start right click Computer click Manage and then click Disk Management If the HP Recovery partition is not listed you must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery disc both purchased separately For additional information refer to the Using a Windows 7 operating system DVD purchased separately section in this chapter If the HP Recovery partition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f11 while the Press lt F11 gt for recovery message is displayed on the screen Follow the on screen instructions Using a Windows 7 op
84. ly straight up and remove it 4 If it is necessary to replace the display bezel or any of the display assembly internal components a Remove the two rubber screw covers O and the two Phillips PM2 5x5 0 screws that secure the display bezel to the display enclosure 4 44 Maintenance and Service Guide Removal and replacement procedures b Flex the inside edges of the top edge O the left and right sides and the bottom edge of the display bezel until the bezel disengages from the display enclosure c Remove the display bezel O The display bezel is available using spare part number 618832 001 o lo 5 If it is necessary to replace the webcam module a Release the webcam module O as far from the display enclosure as the webcam module cable allows The webcam module is attached to the display enclosure with double sided tape b Disconnect the webcam module cable from the webcam module c Remove the webcam module The webcam module is available using spare part number 618842 001 Maintenance and Service Guide 4 45 Removal and replacement procedures 6 If it is necessary to replace the display hinges a Remove the eight Torx T8M2 5x4 0 screws O that secure the display hinges to the display enclosure b Remove the display hinges The display hinges are available in the Display Hinge Kit spare part number 581094 001 4 46 Maintenance and Service Guide Removal and replaceme
85. ly internal component spare part information 2 Keyboard includes keyboard cable For use in Belgium For use in Bulgaria For use in the Czech Republic and Slovakia For use in Denmark For use in France For use in France and Arabia For use in French Canada For use in Germany For use in Greece For use in Hungary For use in Iceland For use in Israel For use in Italy For use in Japan For use in the Netherlands For use in Norway For use in Portugal For use in Russia For use in Saudi Arabia For use in Slovenia For use in South Korea For use in Spain For use in Sweden and Finland For use in Switzerland For use in Taiwan For use in Thailand For use in Turkey For use in the United Kingdom For use in the United States 618843 A41 618843 261 618843 A81 618843 081 618843 051 618843 DW1 618843 121 618843 041 618843 DJ1 618843 211 618843 DD1 618843 BB1 618843 061 618843 291 618843 B31 618843 091 618843 131 618843 251 618843 171 618843 BA1 618843 AD1 618843 071 618843 B71 618843 BG1 618843 AB1 618843 281 618843 141 618843 031 618843 001 Continued Maintenance and Service Guide 3 3 Illustrated parts catalog Item Description Spare part number 3 Top cover with fingerprint reader includes TouchPad button board and cable and 618840 001 TouchPad board and cable Top cover with fingerprint reader includes TouchPad button board and cable and 6
86. methods E To exit Computer Setup menus without saving your changes click the Exit icon in the lower left corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter or E To save your changes and exit Computer Setup menus click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select File gt Save Changes and Exit and then press enter Maintenance and Service Guide 5 13 Computer Setup Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup Q Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter BIOS Setup Use a pointing device or the arrow keys to select File gt Restore Defaults Follow the on screen instructions nA Bw N To save your changes and exit click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when
87. mputer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 Remove the mass storage device 1 Position the computer with the front toward you 2 Loosen the two Phillips PM2 5x6 0 captive screws that secure the accessory cover to the computer 3 Slide the rear edge O of the accessory cover to detach it from the computer 4 Remove the accessory cover The accessory cover is included in the Plastics Kit spare part number 618835 001 Maintenance and Service Guide 4 9 Removal and replacement procedures 5 Loosen the Phillips PM2 5x11 0 captive screw O that secures the mass storage device in the mass storage device bay 6 Remove the two Phillips PM2 5x4 0 screws that secure the mass storage device in the mass storage device bay a e j A a 7 Grasp the Mylar tab O on the mass storage device bracket and slide the mass storage device to the left to disconnect it from the system board 8 Remove the mass storage device O from the mass storage device bay OS J 4 10 Maintenance and Service Guide Removal and replacement procedures 9 If it is necessary to replace the mass storage device bracket follow these steps a Remove the four Phillips PM3 0x4 0 screws O that secure the mass storage device bracket to the mass storage device
88. n Laos Latvia Lebanon Lesotho Liberia Liechtenstein Lithuania Luxembourg Macedonia Madagascar Malawi Malaysia the Maldives Mali Malta the Marshall Islands Martinique Mauritania Mauritius Mexico Micronesia Monaco Mongolia Montenegro Morocco Mozambique Namibia Nauru Nepal the Nether Antilles the Netherlands New Zealand Nicaragua Niger Nigeria Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay the People s Republic of China Peru the Philippines Poland Portugal Qatar the Republic of Moldova Romania Russia Rwanda Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia the Seychelles Sierra Leone Singapore Slovakia Slovenia the Solomon Islands Somalia South Africa South Korea Spain Sri Lanka St Kitts and Nevis St Lucia St Vincent Suriname Swaziland Sweden Switzerland Taiwan Tajikistan Tanzania Thailand Togo Tonga Tunisia Turkey Turkmenistan Tuvalu Uganda Ukraine the United Arab Emirates the United Kingdom Uruguay Uzbekistan Vanuatu Venezuela Vietnam Yemen Zaire Zambia and Zimbabwe 802 11 b g n WLAN module Broadcom 4312G 802 11 b g n WLAN module for use in Canada the Cayman Islands Guam 593836 001 Puerto Rico the United States and the U S Virgin Islands Before removing the WLAN module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and
89. n angle WLAN modules are designed with a notch to prevent incorrect insertion of the WLAN module into the WLAN module slot Q If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration P Reverse this procedure to install the WLAN module 4 16 Maintenance and Service Guide Removal and replacement procedures WWAN module Description Spare part number UNDP HSPA EV DO WWAN module does not support Linux operating system available in all 531993 001 countries and regions except China Before removing the WWAN module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the accessory cover see Mass storage device on page 4 9 Remove the WWAN module CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replac
90. nance and Service Guide 8 3 Connector pin assignments Universal Serial Bus Pin Signal 1 5 VDC 2 Data 3 Data 4 Ground 8 4 Maintenance and Service Guide 9 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all countries and regions The following requirements are applicable to all countries and regions The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft E All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used E The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Maintenance and Service Guide 9 1 Power cord set requirements
91. nee neas 8 1 External Montt pees oe a ede ed Shee Ok Shee acini di oh hee 8 2 RIAS Network lt a De eet Reals eee aes a ae et ake ee as 8 3 Universal Seral Bus iv ccc a vec oes oes bea eden eh os Peta ees ER a bated a a tee PA ae E 8 4 9 Power cord set requirements Requirements for all countries and regions 0 eee eee cette raren 9 1 Requirements for specific countries and TegiONMS ooooooocoococor eee en eae 9 2 10Recycling Beatie ny scree TA A Beton Sig Bellies Seat eat Seah Sven ee Ng ERR Re o am EL 10 1 Display ios at A te a ae es Ae edt ee 10 1 Index Maintenance and Service Guide vi Category Product name 1 Product description Description HP ProBook 5320m Notebook PC Processors E Intel Dual Core i5 45M 2 40 GHz processor Turbo up to 2 53 GHz 3 M L3 cache 4 threads 35W E Intel Dual Core i3 370M 2 40 GHz processor 3 M L3 cache 4 threads 35W E Intel Dual Core i3 350M 2 26 GHz processor 3 M L3 cache 4 threads 35W E Intel U3400 1 06 GHz processor Chipset Intel HM57 Graphics Mobile Intel Graphics Media Accelerator HD unified memory architecture UMA Panel E 13 3 in high definition HD 1366 x 768 AntiGlare LED display assembly E 13 3 in HD 1366 x 768 BrightView LED display assembly E Supports privacy filter Memory One customer accessible upgradable memory module slot Supports the following DDR3 configurations at 1333 MHz in all countries and regions
92. nmagnetic tools Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container 4 2 Maintenance and Service Guide Removal and replacement procedures The following table shows how humidity affects the electrostatic voltage levels generated by different activities AN CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until they arrive at static free wo
93. nt procedures 7 If it is necessary to replace the display panel cable a Lift the top edge of the display panel O until it detaches from the display enclosure b Release the support bar that secures the display panel cable connector to the display panel c Disconnect the display panel cable from the display panel d Remove the display panel e Remove the display panel cable The display panel cable is included in the Display Cable Kit spare part number 618833 001 Maintenance and Service Guide 4 47 Removal and replacement procedures 8 If it is necessary to replace the WWAN antenna transceivers and cables a Detach the WWAN antenna transceivers from the display enclosure The transceivers are attached to the enclosure with double sided tape b Release the WWAN antenna cables from the clips and routing channels built into the left and right sides of the display enclosure fo c Remove the WWAN wireless antenna transceivers and cables The wireless antenna transceivers and cables are included in the Display Cable Kit spare part number 618833 001 4 48 Maintenance and Service Guide Removal and replacement procedures 9 If it is necessary to replace the WLAN antenna transceivers and cables a Detach the WLAN antenna transceivers O from the display enclosure The transceivers are attached to the enclosure with double sided tape b Release the WLAN antenna cables from the cli
94. oard and cable 618842 001 Webcam module 618843 001 Keyboard for use in the United States includes keyboard cable 618843 031 Keyboard for use in the United Kingdom includes keyboard cable 618843 041 Keyboard for use in Germany includes keyboard cable 618843 051 Keyboard for use in France includes keyboard cable 618843 061 Keyboard for use in Italy includes keyboard cable 618843 071 Keyboard for use in Spain includes keyboard cable 618843 081 Keyboard for use in Denmark includes keyboard cable 618843 091 Keyboard for use in Norway includes keyboard cable 618843 121 Keyboard for use in French Canada includes keyboard cable 618843 131 Keyboard for use in Portugal includes keyboard cable 618843 141 Keyboard for use in Turkey includes keyboard cable 618843 171 Keyboard for use in Saudi Arabia includes keyboard cable 618843 211 Keyboard for use in Hungary includes keyboard cable 618843 251 Keyboard for use in Russia includes keyboard cable 618843 261 Keyboard for use in Bulgaria includes keyboard cable 618843 281 Keyboard for use in Thailand includes keyboard cable 618843 291 Keyboard for use in Japan includes keyboard cable 618843 A41 Keyboard for use in Belgium includes keyboard cable 618843 A81 Keyboard for use in the Czech Republic and Slovakia includes keyboard cable 618843 AB1 Keyboard for use in Taiwan includes keyboard cable Continued Maintenance and Service Guide Illustrated par
95. omatic DriveLock Enable disable Automatic DriveLock support Disk Sanitizer Run Disk Sanitizer to destroy all existing data on the primary hard drive or the drive in the upgrade bay If you run Disk Sanitizer the data on the selected drive is destroyed permanently System IDs Diagnostics menu Select System Diagnostics menu Enter a user defined computer asset tracking number and ownership tag To do this E F1 System Information Displays the following information A Identification information for the computer and the batteries in the system A Specification information for the processor memory size system ROM video revision keyboard controller version and wireless identification numbers E F2 Start up Test Verifies the system components needed for starting the computer E F3 Run In Test Runs a comprehensive check on system memory E F4 Hard Disk Test Runs a comprehensive self test on any hard drive in the system E F5 Error Log Displays a log file if any errors have occurred Maintenance and Service Guide Computer Setup System Configuration menu Q Some of the listed System Configuration options may not be supported by your computer Select Language To do this Change the Computer Setup language Boot Options E Set a Startup Menu delay in seconds E Enable disable Custom Logo disabled by default E Enable disable Display Diagnostic URL enab
96. ormation Recovery after a system failure is as complete as your most current backup You should create your initial backup immediately after software setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup You can back up individual files or folders to an optional external hard drive or to a network drive Note the following when backing up E Store personal files in the My Documents folder and back it up periodically E Back up templates stored in their associated programs M Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences To copy the screen and paste it into a word processing document a Display the screen you want to save b Copy the screen image To copy only the active window press alt fn prt sc To copy the entire screen press fn prt sc c Open a word processing document and then select Edit gt Paste The screen image is added to the document d Save the document To create a backup using the Windows Backup utility select models only follow these steps Be sure that the computer is connected to AC power before you start the backup process The backup process may take over an hour depending on file size and the speed of the computer 1 Select Start gt All Programs gt Accesso
97. otices that applies to your country or region These notices are located in Help and Support Maintenance and Service Guide 2 3 External component identification Buttons Oo 009 Item Component Description 1 Power button E When the computer is off press the button to turn on the computer E When the computer is on press the button to shut down the computer Q Although you can shut down the computer with the power button the recommended procedure is to use the Windows Shut Down command E When the computer is in the Sleep state Windows 7 and Windows Vista or Standby Windows XP press the button briefly to exit the Sleep state Windows 7 and Windows Vista or Standby Windows XP E When the computer is in Hibernation press the button briefly to exit Hibernation If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings E In Windows 7 Select Start gt Control Panel gt System and Security gt Power Options E In Windows Vista Select Start gt Control Panel gt System and Maintenance gt Power Options E in Windows XP Select Start gt Control Panel gt Performance and Maintenance gt Power Options 2 Wireless button Turns the wireless feature on or off but does not establish a wireless connection 3 QuickLook button Allows you to s
98. ows Vista operating system DVD purchased separately section in this chapter 3 Restart the computer and then press f8 before the Windows operating system loads 4 Select Repair your computer 5 Follow the on screen instructions Q For additional information on recovering information using the Windows tools perform a search for these topics in Help and Support Using f11 recovery tools CAUTION Using f11 completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled Q If your computer includes a solid state drive SSD you may not have a recovery partition Recovery discs have been included for computers that do not have a partition Use these discs to recover your operating system and software To check for the presence of a recovery partition select Start gt Computer If the partition is present an HP Recovery drive is listed in the Hard Disk Drives section of the window To recover the original hard drive image using f11 follow these steps 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition To find the partition select Start gt Computer If the HP Recovery partition has b
99. ports no WWAN option Supports WWAN aftermarket option Integrated wireless personal area network WPAN options via Bluetooth module Supports no WPAN option External media cards SD Card Reader supporting the following optional digital card formats E MultiMediaCard MMC E Secure Digital SD Memory Card Ports Combo headphone microphone supports audio in stereo microphone and audio out stereo headphone Multi pin AC power RJ 45 Ethernet includes link and activity lights USB v 2 0 3 one powered DisplayPort Dsub 15 pin supporting 1600 x 1200 external resolution at 75 GHz Keyboard pointing devices Power requirements Keyboard with Dura Keys TouchPad with TouchPad buttons Supports 2 way and 4 way scroll with legend Supports gestures enabled by default Taps enabled by default 65 W AC HP Smart Adapter 65 W AC HP Slim Adapter for use only in Japan Supports multi pin AC connector and 3 wire plug with ground pin Supports 6 cell 2 80 Ah battery Supports 4 cell 2 80 Ah battery Supports HP Fast Charge technology only on 6 cell battery Security Security cable slot HP fingerprint sensor optional Full volume encryption Intel AT support HP face recognition Privacy filter Preboot authentication password and smart card Continued 1 2 Maintenance and Service Guide Product description Category Description Operating system Preinstalled E Windows 7 Home P
100. provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastic Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V Maintenance and Service Guide Removal and replacement procedures Component replacement procedures This chapter provides removal and replacement procedures There are as many as 62 screws in 12 different sizes that must be removed replaced or loosened when servicing the computer Make special note of each screw size and location during removal and replacement Serial number location The serial number location located on the bottom of the computer provides important information that you may need when contacting technical support Q Serial number label location format and color vary on select models Serial XXXXXXXx MUNUN 008 008 008 100 004 148 MA Product AICC MEI MOD pa pm UN 108 00 DD 1 0 10 Warranty 1y1y0y Model 10000001 1 Product name 4 Warranty period 2 Serial number 5 Model description 3 Product number Maintenance and Service Guide 4 5 Removal and replacement procedures Computer feet The computer feet are adhesive backed rubber pads The feet are included in the Rubber Feet Kit spare part number 581101 001 There are 6 rubber feet that attach to the base enclosure in the locations shown in the following illustration Q The four rubber feet O in the
101. ps and routing channel built into the left and right sides of the display enclosure c Remove the WLAN wireless antenna transceivers and cables The wireless antenna transceivers and cables are included in the Display Cable Kit spare part number 618833 001 10 If it is necessary to replace the microphones and cables a Release the microphone receivers from the clips built into the display enclosure b Release the microphone cables from the clips and routing channel built into the left side of the display enclosure c Remove the microphones and cables The microphones and cables are included in the Display Cable Kit spare part number 618833 001 Reverse this procedure to reassemble and install the display assembly Maintenance and Service Guide 4 49 Removal and replacement procedures 4 50 Maintenance and Service Guide 5 Computer Setup Computer Setup in Windows 7 Starting Computer Setup Computer Setup is a preinstalled ROM based utility that can be used even when the operating system is not working or will not load Q Some of the Computer Setup menu items listed in this guide may not be supported by your computer Q An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Men
102. r the certification mark of the agency responsible for evaluation in the country or region where it will be used 5 The flexible cord must be Type VCTF 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 9 2 Maintenance and Service Guide 10 Recycling Battery When a battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for computer battery disposal Display WARNING The backlight contains mercury Caution must be exercised when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury CAUTION The procedures in this chapter can result in damage to display components The only components intended for recycling purposes are the liquid crystal display LCD panel and the backlight When you remove these components handle them carefully Q Materials Disposal This HP product contains mercury in the backlight in the display assembly that might require special handling at end of life Disposal of mercury may be regulated because of environmental considerations For disposal or recycling information contact your local authorities or see the Electronic Industries Alliance EIA Web site at http www eiae org
103. remium 32 French Canada and Japan E Windows 7 Home Premium 64 French Canada and Japan E Windows 7 Professional Pro 32 French Canada and Japan E Windows 7 Professional 64 French Canada and Japan E Windows 7 Professional with Windows XP Pro images French Canada and Japan E Windows Vista Home Basic fFrench Canada and Japan E FreeDOS all countries and regions E Red Flag Linux the People s Republic of China only E SuSe Linux all countries and regions Preinstalled with Microsoft Office E Windows 7 Home Basic 32 with Office 2007 Ready limited Europe Middle East Asia EMEA region E Windows 7 Home Basic 32 with Office 2010 Ready limited Asia Pacific Japan APJ region E Windows 7 Home Premium 32 with Office 2007 Ready EMEA region E Windows 7 Home Premium 32 with Office 2010 Ready APJ region E Windows 7 Home Premium 32 with Home and Business 2010 Japan E Windows 7 Home Premium 32 Personal 2010 Japan E Windows 7 Home Premium 32 Professional 2010 Japan E Windows 7 Home Premium 64 with Office 2007 Ready EMEA region E Windows 7 Home Premium 64 with Office 2010 Ready APJ region E Windows 7 Home Premium 64 with Home and Business 2010 Japan E Windows 7 Home Premium 64 Personal 2010 Japan E Windows 7 Home Premium 64 Professional 2010 Japan E Windows 7 Pro 32 with Office 2007 Ready EMEA region E Windows 7 Pro 32 with Office 2010 Ready APJ region E Windows 7 Pro 32 with Home and Business 2010
104. ries gt System Tools gt Backup 2 Follow the on screen instructions Maintenance and Service Guide 7 9 Backup and recovery Performing a recovery In case of system failure or instability the computer provides the following tools to recover your files E Windows recovery tools select models only You can use the Windows Backup utility to recover information you have previously backed up E Operating System and Driver Recovery discs included with your computer You can use the discs to recover your operating system and programs installed at the factory Recovering your information To recover information you previously backed up follow these steps 1 If possible back up all personal files 2 Select Start gt All Programs gt Accessories gt System Tools gt Backup The Backup or Restore Wizard opens 3 Click Restore files and settings and then click Next 4 Follow the on screen instructions Q For additional information on initiating a recovery in Windows perform a search for this topic in Help and Support Recovering the operating system and programs CAUTION The recovery process reformats and completely erases the hard drive All files you have created and any software installed on the computer are permanently removed The recovery process reinstalls the original operating system software and drivers Software drivers and updates not installed by HP must be manually reinstalled To re
105. rives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing a hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while and then degrade in the internal layers reducing its life expectancy CAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostaticsafe containers until you are ready to install them Use no
106. rkstations Place items on a grounded surface before them from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Maintenance and Service Guide 4 3 Removal and replacement procedures Workstation guidelines Follow these workstation grounding guidelines E Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screwdrivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment Equipment gui
107. ry settings Computer Setup menus The menu tables in this section provide an overview of Computer Setup options Q Some of the Computer Setup menu items listed in this chapter may not be supported by your computer File menu Select System Information To do this E View identification information for the computer and the batteries in the system E View specification information for the processor memory size system ROM video revision keyboard controller version and wireless identification numbers Restore Defaults Replace the configuration settings in Computer Setup with the original factory settings Hard drive mode password settings and security settings are not changed when you restore the factory settings Reset BIOS security to factory default Resets password to the factory default in case of a forgotten password Ignore Changes and Exit Cancel any changes entered during the current session Then exit and restart the computer Save Changes and Exit Save any changes entered during the current session Then exit and restart the computer Your changes go into effect when the computer restarts 5 8 Maintenance and Service Guide Computer Setup Security menu Q Some of the menu items listed in this section may not be supported by your computer Select To do this Setup BIOS Administrator Password Set up a BIOS administrator password User Management
108. s Setup BIOS Administrator Password Set up a BIOS administrator password User Management requires a BIOS administrator password M Create a new BIOS user account E View a list of ProtectTools users Password Policy requires a BIOS administrator password Revise password policy criteria HP SpareKey Enable disable HP SpareKey enabled by default Always Prompt for HP SpareKey Enrollment Enable disable HP SpareKey enrollment enabled by default Fingerprint Reset on Reboot If Present Reset clear the fingerprint reader ownership select models only disabled by default Allow reset of HP ProtectTools security keys Enable disable reset of HP ProtectTools security keys Change Password Enter change or delete a BIOS administrator password HP SpareKey Enrollment Enroll or reset HP SpareKey which is a set of security questions and answers used if you forget your password DriveLock Passwords E Enable disable DriveLock on any computer hard drive enabled by default E Change a DriveLock user password or master password DriveLock settings are accessible only when you enter Computer Setup by turning on not restarting the computer TPM Embedded Security Enable disable support for Trusted Platform Module TPM Embedded Security which protects the computer from unauthorized access to owner functions available in Embedded Security for ProtectTools For more information refer to the ProtectTools so
109. sided tape 4 26 Maintenance and Service Guide Removal and replacement procedures 3 Remove the Torx T8M2 5x4 0 screw that secures the button board to the top cover Y 4 Lift the button board to release it from the clips built into the top cover t 5 Remove the button board and cable Reverse this procedure to install the button board and cable Maintenance and Service Guide 4 27 Removal and replacement procedures Top cover Description Spare part number Top cover with fingerprint reader includes TouchPad button board and cable and TouchPad board 618840 001 and cable Top cover with no fingerprint reader includes TouchPad button board and cable and TouchPad 618841 001 board and cable Before removing the top cover follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the following components a Accessory cover see Mass storage device on page 4 9 b Keyboard see Keyboard on page 4 23 c Button board and cable see Button board and cable on page 4 26 Remove the
110. stalled on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows Vista operating system DVD follow these steps Q This process takes several minutes 1 If possible back up all personal files N NN Uu BB Qu Restart the computer and then insert the Windows Vista operating system DVD into the optical drive before the Windows operating system loads When prompted press any keyboard key Follow the on screen instructions Click Next Select Repair your computer Follow the on screen instructions 7 8 Maintenance and Service Guide Backup and recovery Backup and recovery in Windows XP Overview To protect your information use the Windows Backup utility select models only to back up files and folders or create recovery points In case of system failure you can use the backup files to restore your computer Windows provides the following options Backing up individual files and folders Backing up all files and folders a a E Scheduling automatic backups E Creating recovery points a Recovering information For detailed instructions perform a search for these topics in Help and Support In case of system instability HP recommends that you print the recovery procedures and save them for later use Backing up your inf
111. the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the accessory cover see Mass storage device on page 4 9 Remove the RTC battery 1 Disconnect the RTC battery cable O from the system board 2 Detach the RTC battery from the system board The RTC battery is attached to the system board with double sided tape Reverse this procedure to install the RTC battery 4 20 Maintenance and Service Guide Removal and replacement procedures Memory module Description Spare part number 4096 MB memory module 1333 MHz DDR3 PC3 10600 Shared 599092 001 2048 MB memory module 1333 MHz DDR3 PC3 10600 581096 001 1024 MB memory module 1333 MHz DDR3 PC3 10600 Shared not available on Microsoft 64 bit 598859 001 operating systems Before removing the memory module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the pow
112. the computer restarts Q Your password settings and security settings are not changed when you restore the factory settings Computer Setup menus The menu tables in this section provide an overview of Computer Setup options Q Some of the Computer Setup menu items listed in this chapter may not be supported by your computer File menu Select To do this System Information E View identification information for the computer and the batteries in the system E View specification information for the processor memory size system ROM video revision keyboard controller version and wireless identification version Restore Defaults Replace the configuration settings in Computer Setup with the original factory settings Hard drive mode password settings and security settings are not changed when you restore the factory settings Reset BIOS security to factory default Resets password to the factory default in case of a forgotten password Ignore Changes and Exit Cancel any changes entered during the current session Then exit and restart the computer Save Changes and Exit Save any changes entered during the current session Then exit and restart the computer Your changes go into effect when the computer restarts 5 14 Maintenance and Service Guide Computer Setup Security menu Q Some of the menu items listed in this section may not be supported by your computer Select To do thi
113. then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the accessory cover see Mass storage device on page 4 9 4 14 Maintenance and Service Guide Removal and replacement procedures Remove the WLAN module CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact technical support through Help and Support 1 Position the computer with the front toward you 2 Disconnect the WLAN antenna cables from the terminals on the WLAN module AQ The black WLAN antenna cable is connected to the WLAN module Main terminal The white WLAN antenna cable is connected to the WLAN module Aux terminal 3 Remove the Phillips PM2 5x4 0 screw that secures the WLAN module to the system board The WLAN module tilts up Maintenance and Service Guide 4 15 Removal and replacement procedures 4 Remove the WLAN module by pulling it away from the slot at a
114. ts catalog Spare part number Description 618843 AD1 Keyboard for use in South Korea includes keyboard cable 618843 B31 Keyboard for use in the Netherlands includes keyboard cable 618843 B71 Keyboard for use in Sweden and Finland includes keyboard cable 618843 BA1 Keyboard for use in Slovenia includes keyboard cable 618843 BB1 Keyboard for use in Israel includes keyboard cable 618843 BG1 Keyboard for use in Switzerland includes keyboard cable 618843 DD1 Keyboard for use in Iceland includes keyboard cable 618843 DJ1 Keyboard for use in Greece includes keyboard cable 618843 DW1 Keyboard for use in France and Arabia includes keyboard cable 3 14 Maintenance and Service Guide A Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures E Flat bladed screwdriver E Phillips PO screwdriver E Phillips P1 screwdriver a Torx T8 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures Q As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when
115. u message is displayed at the bottom of the screen 2 Press f10 to enter BIOS Setup Using Computer Setup Navigating and selecting in Computer Setup The information and settings in Computer Setup are accessed from the File Security Diagnostics and System Configuration menus To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 1 To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item 1 To scroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key LI To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter BIOS Setup 3 Select the File Security Diagnostics or System Configuration menu Maintenance and Service Guide 5 1 Computer Setup To exit Computer Setup menus choose one of the following methods To exit Computer Setup menus without saving your changes click the Exit icon in the lower left corner of the screen and then follow the on screen
116. u are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the following components a Accessory cover see Mass storage device on page 4 9 b Keyboard see Keyboard on page 4 23 c Button board and cable see Button board and cable on page 4 26 d Top cover see Top cover on page 4 28 Remove the power button board and cable 1 Release the ZIF connector to which the power button board cable is attached and then disconnect the cable from the system board 2 Disconnect the power cable from the system board 3 Remove the two Torx T8M2 5x6 0 screws O that secure the power button board to the base enclosure 4 Remove the power button board and cable O by lifting them straight up Reverse this procedure to install the power button board and cable Maintenance and Service Guide 4 31 Removal and replacement procedures Bluetooth module cable Q The Bluetooth module cable is included in the Cable Kit spare part number 618826 001 Before removing the Bluetooth module cable follow these steps 1 Shut down the computer If you are unsure w
117. uct description 1 1 removal 4 49 spare part number 4 49 microphone jack connector pinout 8 1 location 2 8 model name 4 5 monitor port connector pinout 8 2 location 2 9 N network jack connector pinout 8 3 location 2 9 numeric keypad keys 2 5 O Operating system product description 1 3 P packing guidelines 4 3 Index passwords 5 15 plastic parts 4 1 Plastics Kit components 3 9 contents 3 9 spare part number 3 4 3 9 3 13 pointing device components 2 7 illustrated 2 7 product description 1 2 port options 5 12 ports DisplayPort 2 9 external monitor port 2 9 monitor port 2 9 powered USB 2 9 product description 1 2 USB 2 8 2 9 power button 2 4 power button board removal 4 31 spare part number 3 4 3 12 4 31 power button board cable illustrated 3 6 power connector 2 9 power cord set requirements 9 1 spare part numbers 3 10 3 11 power light 2 6 power requirements product description 1 2 powered USB port location 2 9 processor product description 1 1 product description audio 1 1 chipset 1 1 display panel 1 1 Ethernet 1 2 external media card 1 2 graphics 1 1 hard drive 1 1 keyboard 1 2 memory 1 1 microphone 1 1 operating system 1 3 pointing device 1 2 ports 1 2 power requirements 1 2 processor 1 1 security 1 2 serviceability 1 4 webcam 1 1 wireless 1 2 Maintenance and Service Guide Index 3 Index product name 1 1 3 1 4 5 Q QuickLook button 2 4 QuickLook light 2
118. up menus The menu tables in this section provide an overview of Computer Setup options Q Some of the Computer Setup menu items listed in this chapter may not be supported by your computer File menu Select To do this System Information E View identification information for the computer and the batteries in the system E View specification information for the processor memory size system ROM video revision and keyboard controller version and wireless identification numbers Restore Defaults Replace the configuration settings in Computer Setup with the original factory settings Hard drive mode password settings and security settings are not changed when you restore the factory settings Reset BIOS security to factory default Resets password to the factory default in case of a forgotten password Ignore Changes and Exit Cancel any changes entered during the current session Then exit and restart the computer Save Changes and Exit Save any changes entered during the current session Then exit and restart the computer Your changes go into effect when the computer restarts Security menu Q Some of the menu items listed in this section may not be supported by your computer Select To do this Setup BIOS Administrator Password Set up a BIOS administrator password User Management requires a BIOS administrator password M Create a new BIOS user account E View a list of ProtectTools users
119. xt Select Repair your computer Follow the on screen instructions 7 4 Maintenance and Service Guide Backup and recovery Backup and recovery in Windows Vista Overview To protect your information use the Backup and Restore Center to back up individual files and folders back up your entire hard drive select models only or create system restore points In case of system failure you can use the backup files to restore the contents of your computer The Backup and Restore Center provides the following options Backing up individual files and folders Backing up the entire hard drive select models only Scheduling automatic backups select models only Creating system restore points Recovering individual files Restoring the computer to a previous state Recovering information using recovery tools For detailed instructions perform a search for these topics in Help and Support In case of system instability HP recommends that you print the recovery procedures and save them for later use Backing up your information Recovery after a system failure is as complete as your most current backup You should create your initial backup immediately after software setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup You can back up your information to an optional external hard drive a network drive or discs Note th

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