Alcatel-Lucent OmniPCX Office
Contents
1. Number required To make an external call dial the outside line access code 9 before dialing your party s number The digit 9 is the default code for an outside line EK 12 Answering a call bd Lift the receiver q D Handsfree Press the key for Alcatel Lucent the line that is lit IP Touch 4008 up 4018 Phone only Using the telephone in Hands free mode Alcatel Lucent IP Touch 4008 13 4018 Phone only Terminal idle You are in handsfree mode Press and release Call in progress cony q You are on a call Press and release with the destination number During a call you can lift the receiver without terminating the call 14 Activating the loudspeaker during a call receiver lifted Speaker cony d You are on a call with the destination number Deactivate loudspeaker long press long press Adjust volume 9 levels Activate loudspeaker The loudspeaker key flashes The key is no longer lit Press and release the loudspeaker key to switch to handsfree mode light steady Alcatel Lucent IP Touch 4008 4018 Phone Using your telephone EK 15 Calling your party by name company directory 18 Redial Redialing the last number dialed redial O last number redial redial 1 Long press First letters of Select the name from or press your party s the displayed list Redial key twice name short press You enter your contact s n2. Predefined message J 5 12 __Diverting calls when your line is busy forward if busy A BS A o oo o g Callers can be forwarded to another telephone if you are already on the line Select the Enter the no of the Confirm message to be message to be sent your choice Oe I _Deo o g TS Select the Diversion Number a er re oe forwarding Change language of message Send message Forwarding is acknowledged Personal message o A o g o h d p 7 5 13 Do not disturb Create a temporary Send message personal message You can make your terminal temporarily unavailable for all calls create a temporary personal message A Enter the text the number pad keys have letters that you can display by a Forward Q ONO Q Do not disturb activated Do successive presses as Select the Diversion feature Position the cursor in the entry field sets when they try to call Erase last character entered A WH E Callers wishing to contact you will see the Do Not Disturb message displayed on their Enter a digit keys 0 to 9 20 Keeping in touch The 27 standard messages are shown below Call me back I5 Meeting on___ 2 Call me back tomorrow 16 Meeting on at p 5 16 Message notification 3 Call me back at 17 Out for a while 4 Callback___ 18 Absent for the rest of the day 5 Call the attendant 9 Absent back at 7 A message is left in your mai
3. Reo Send message recording Recording End recording AE Do Re record a comment Sharing 4 12 Sending a recorded message to a number a distribution list 4 14 Modify the automated attendant welcome message remotely This feature enables a user with the appropriate rights to modify the automated attendant night or day time message A Voice Q A Sendmessage Q 0 Gm gt g O EE gt a ee as LY Or Voice mail call Number of your Personal code number voice mailbox Personal code X of o J pat Follow the instructions of Dial the Other parties if necessary OO he Voice gilda number to be called Access the Access the personal welcome messages options menu customization o o Start message recording Recording A E Oo o o s End recording Replay message o gt o Re record a message Confirm 413 Broadcasting a message on the loudspeakers of a station group _ BA A message not requiring an answer can be broadcast on the loudspeakers within your broadcast group 6 Speak you pave 20 end Number of broadcast group The message will only be broadcast on terminals not in use and which have a loudspeaker Keeping in touch EK 51 __ Selecting calls to be forwarded 53 Forwarding your calls to your voice message service When a forwarding is applied you can select the types of call to be forwarded outside internal all a Gee O gt Pontina Forward Q Extfin
4. e During a call press this key so that your party cannot hear you QO e Terminal idle press this key so that you can automatically answer a call without lifting the receiver Alcatel Lucent IP Touch 4008 4018 Phone o To adjust the speaker or receiver volume up or down Function keys Messaging key to access various mail services If the key flashes a new voice message or a new text message has been received Redial key e To access the Redial feature short press ial e Call back on the last 10 number dialled long press Navigation A l Up down navigator used to navigate around the home page through the menus or in a text zone Whofimt when entering characters A The home page consists of Cx e Information on the status of the set set locked call forward etc E e Date and time e Set programming and configuration features Functions accessible set in idle position Features accessible on call WhoFimt Identifying the terminal you are on Hold Placing a call on hold HOLD Rediallist Call back one of the last 10 numbers dialed a DTHF Sending DTMF signals Lock Lock unlock your telephone Directory back Appointment Programming an appointment reminder Dialbyname Call a second party using call by name Forward your calls to another number im Forward mediate forwarding forward to voice mail Transfer gt UMU forward to bleeper sent party yyy 3 Configu
5. ake ae p 15 4 10 Sending a written message to an internal party 0 0 e cece e eee eee p 15 4 11 Sending a copy ofa Voice Messages ipsos sat asenne ee Be RE NEEE p 16 4 12 Sending a recorded message to a number a distribution list 005 p 17 4 13 Broadcasting a message on the loudspeakers of a station group 005 p 17 4 14 Modify the automated attendant welcome message remotely 0000005 p Keeping in touch cc ccc cc ccc cee cece eee eee ee ee eeees p 18 5 1 Selecting calls tobe forwarded rocis r s0i see faces wae DENERI ENEE MIR RR MAS p 18 5 2 Diverting calls to another number immediate forwarding o n snorris snus p 18 5 3 Forwarding your calls to your voice message service 0 eee eee eee p 18 5 4 When you return review your recorded messages 00 cece cece eee p 18 5 5 Activate deactivate the personal assistant uu cece eee eee eee eee p 18 5 6 Personal assistant reaching you with one number only 2000eeeeeee p 19 57 Diverting alls to YOUR pager surrise ratk ance Hae ovata wae Wowie SR RR DENEN ace p 19 5 8 Forwarding your calls from the receiving terminal Follow me 0 p 19 5 9 Applying a selective forwarding essri riec ndn araa sd ora Sided see Hees wide Sa p 19 5 10 Diverting all group Gall onneen iE EERE blid bd kro ONERE EA ace p 19 Sall Cancellingallitorwear
6. din gsie sats deg daft sier wins on sesh as dears ORSA E ESE p 20 5 12 Diverting calls when your line is busy forward if busy rer rer ara p 20 SPI Dnot disturb rraian A EEE aja acres IK ANS aca E De ane piace MAA ans SE NA FANER Tac p 20 5 14 Leaving a recorded message for internal callers 0 0 e cece eens p 20 5515 Consulting written Messages gi lt 0 5 615 scree eid asbestos g heirs Baesbidle amass Wawa e aan S p 21 5 16 Message notification sci arte 2 dase ar Fre bie E ies aad aged arth gerd aber RR ears Wade p 21 Managing your charges cece cece cece eee cece eee eeeeee p 22 6 1 Charging your calls directly to business accounts e cece cece eee eee p 22 6 2 Finding out the cost of an outside call made for an internal user from your terminal p 22 Programming your telephone 00 c cece cece cere ee eseece p 23 TAL Initializing your voice M i bok stera e e e REEERE n Quote ede rela REEE TERE p 23 7 2 Customizing your Voice greeting jaca isdans jeg as bere E Enki win hind p 23 73 Modifying your personal code 3 s s s ser Gia cts besked sans ease nn p 23 TA Configuring the telephone ringer 0 6 c cece cece cece HERNEN ERRE p 23 FS Adjusting screen Brightness saeir e arken arr A NGE Kafo Erk oon eaten bia lk p 24 HG Selecting language sais disse ses E E RENSAT beet p 24 7 7 Making a call using the personal phone book ssseseserer r
7. on hold FOLD 4 04 e 255 akg avis e h eg dekal sik DE RREO p II 2B Parkinga Gall ve sv riana sacs s n Svante tryst Ses DA NE lapel Re ARR NRA DERA p 12 2 9 Barge in Intrusion into an internal callles cisc3 5 5 ess sees else mins es te eles p 12 21007 Store aMUMBER y mireia mandir Marna ele BS iors SAS AK De ae aa ana p 12 2 11 Adjust auidio volumer sonic errimea Domes madanda sweats dide AS eave p 12 Meet me conference 0 cece cece eee cece tere ee orsa p 13 3 1 Initiate a Meet me conference 0s es 80 cous sees taaa suren E coos eaters p 13 32 Joina Meetme conference idat sees sia b len EE ys baden Werden mene y p 13 Sari sie a ii 08660 a nin a EE aneug E aveun item Gvauaiie wee p 14 4 1 Receiving supervised call ringing 4 s 4 3000w smsa obe see se RE Mamaia p 14 42 Answering a night or a general bell 0 cece ttar eee ence eee p 14 4 3 Manager assistant SCreeninNg awin ai 4000 tray ai EEEE EDE PATAN RRETHE p 14 44 Ihdividualpick Up ason renarena ia a tard Re fr r Re NR A p 14 4 5 Answering briefly in place of the attendant 00 0 c cece eee renar p 14 Ai FAURE ErOUDS ast nra e OEE T EEEE DRTE ENAA OE E EEEIEE p 15 AT Calling an internal party on his her pager 0 0 c cece cece cece eee nes p 15 4 8 Aniswering a callion your Pager ses sumesse mv ee wes a aegis bMS Kouta eevee ca p 15 4 9 Calling a party on his her loudspeaker ser sms sees ka beau sla Reka
8. will help to conserve natural resources and help prevent potential negative consequences to the environment and human health which could otherwise be caused by inappropriate disposal of this product For further details about recycling this product please contact the supplier who sold you the product Operating conditions Operating temperature range 5 C 45 C Acoustic shock protection The acoustic level of the signal generated by the handset earpiece is less than 136 dBspl for a transient signal and less than 125 dBA for a continuous signal Directive 2003 10 EC specifying the risks inherent in noise at work The ring contributes towards overall daily noise at its maximum setting the level is 105 dBA at 60 cm from terminal To reduce the level the following is recommended reduce the setting 9 levels of 5 dB program a progressive ring Alcatel Lucent Alcatel Lucent and the Alcatel Lucent logo are trademarks of Alcatel Lucent All other trademarks are the property of their respective owners The information presented is subject to change without notice Alcatel Lucent assumes no responsibility for inaccuracies contained herein Copyright 2007 Alcatel Lucent All rights reserved MU I 9008USAC O600ed0 1 0729
9. will ring and you will recover your first call Calling from your personal directory PersSpDial long press or press EK 22 Answering a second call during a call A second party is trying to call you You are on a call Name or no of the caller with the displayed for 3 seconds destination number lt lt Light flashes answer displayed call The first call is placed on hold lt Line key for which icon is flashing To return to your first caller and end the call in progress cony J You are on a call lt D p end Key associated with the with the destination number incoming call icon p23 Switching between calls Broker call During a call a second call is put on hold To alternate between calls Place your first party on hold lt Light flashes During a call Cancel the conference and remain with your second party Place your first party on hold J 24 Transferring a call lt To transfer your call to another number Conference programmed key The first call is placed on hold hang up on all correspondant You are on a call No of the 2nd with the terminal destination number end If the number receiving the transfer answers After the conference to leave your two parties talking together lt SD lt D Transfer Cancel the Transfer programmed key programmed key conference You can also transfer your call immediately without waiting for your party to answ
10. Alcatel Lucent OmniPCX Office Alcatel Lucent IP Touch 4018 Phone Alcatel Lucent IP Touch 4008 Phone Alcatel Lucent 4019 Digital Phone User manual Introduction D How to use this guide Thank you for choosing a telephone from the IP Touch 4008 4018 Phone 4019 Digital Phone range manufactured by Alcatel Lucent Your terminal has a new ergonomic layout for more effective communication p BA ADE o o Lift the receiver Line key Hang up 2 Specific key on numeric keypad Numeric keypad Partial view of display Means that the feature is subject to programming If necessary contact your installer Adjustment reduce lt Fixed key Adjustment increase ri MENU key Speaker Voice mail access key Handsfree Move the navigation key up or down To go back one level press and release or to return to the welcome page press and hold during a call can be used to access the different pages Menu Main etc and to return to the telephone screens These symbols may be supplemented by small icons or text Contents Getting to know your telephone eeeeeeeececerececece p 6 Using your telephone 1 6 eee e cece eee cece eet e ee teeeennes p 7 dka Making Call nde satt peach git dan do epee ed seay toate E Heian E E IG VER ANOR p 7 225 PMS WPI Bia call aes serrer fis EE ged ley ASIA BOL ane ud rend OMA ar R r elas eae p 7 1 3 Using the telephone in Hand
11. ame in predictive text mode In this mode enter each letter of the name by pressing only once on the key with this letter Call back one of the last 10 numbers dialed EK 16 Making a call using the personal phone book O A Rediallist ox redial Redial key as SD A long press A 4 OS Ww uy Press and Press the Select the contact Start the call a fox release programmed key to call as j directly 0 to 9 Select the No from Start the call he dialed Screening calls using the voice mailbox Alcatel Lucent IP Touch KA Oe anne 17 4008 4018 Phone only EK 19 Making a callback request to a busy number The number you are calling a Q is busy eCallback uy This service lets you screen incoming calls to your voice mailbox When your caller leaves his message you can choose to communicate with him Activating call screening TA D D Voice mail filtering Enter your personal Same key to stop listening and programmed key code deactivate the screening When you receive a call alll You hear the message left by your caller Name or number of the caller x end to take the call to stop listening only Using your telephone Answering an internal call in intercom mode Alcatel Lucent IP Touch EK 110 4008 4018 Phone only EK 1122 Mute so that your party cannot hear you You can answer without lifting the receiver When you receive an internal call your telephone rings and you are connected You can hear
12. ated person assistant etc lt D Press Screening key lt Press the same key to cancel Screening is indicated on the manager s telephone by the icon corresponding to the screening programmed key 44 Individual pick up v You hear a telephone ringing in an office where no one can answer If authorized you can answer the call on your own telephone If the telephone ringing is in your own pick up group lt I Group call pick up programmed key If the telephone ringing is not in your pick up group a e Dial the number of the ringing telephone lt OO Dial the number of the ringing telephone Set call pick up programmed key The system can be configured to prevent call pick up on certain telephones 45 Answering briefly in place of the attendant ha Outside calls to the attendant will ring on your telephone and you can answer the call your telephone will ring at the same time as the switchboard lt lt Attendant help programmed key Calls to the switchboard Press the same key to cancel calls to the switchboard will ring on your telephone ee WwW lt D Attendant help programmed key Sharing J 46 Hunt groups KA 4s Answering a call on your pager ha Hunt group call A call on your pager can be answered from any telephone within the system Certain numbers can form a hunt group and can be called by dialing the group number Your page
13. e letters that you can display OO by successive presses Position the cursor in the entry field Q Erase last character entered Enter a digit keys 0 to 9 The 27 standard messages are shown below Call me back 15 MMeetingon 2 ICall me back tomorrow 16 Meetingon at 3 Call me back at 17 Out for a while 4 Callback 18 Absent for the rest of the day 5 Call the attendant 19 Absent back at 6 Call the assistant 20 Absent back on at 7 I will call back at 21 On vacation back on 8 Use paging 22 External meeting 9 Please retrieve your fax 23 External meeting back on 10 Please retrieve your mail 24 Iam in room nr _ I Please cancel your forwarding 25 in a meeting do not disturb 12 Visitors are waiting 26 At lunch 13 You are expected at reception 27 Indisposed 14 Meeting at Messages to be completed using numeric keypad Sharing 4 11 Sending a copy of a voice message Display shows the number of new and old messages Co A Voice Q 4 wy Personal code a o 8 ww ww of o Ww Select message to copy by consecutive presses o Ly Dial the Send message Record a comment number to be called o heoo IE Deo Add an additional party Send message To record a comment a wy Start recording the comment I Xo Replay comment
14. er Transfer between two outside calls may not be possible depending on system 2 7 Placing a call on hold HOLD EA configuration Private hold During a call you may place the call on hold and recover it later on the same telephone J 25 Transfer a call to the voice mailbox of an absent party Gn A Wate cae cony Ol our call Is placed on ho During the call you want to transfer your party to the voice mailbox of another party You are on a call Number of with the second party gt destination number You are ona call with the destination number Press Hold to recover the call on hold Key for the line whose light is flashing Three way conference with internal and or external parties 2 6 conference During a call a second call is on hold conu O You are on a call Conference programmed with the key destination number During a call J 28 Parking a call KA You can park a call and retrieve it on another extension A ED You are on a call with the destination number To recover the parked call AE Ne amp DO Ww Number of telephone from which call was parked transterred to the attendant or it rings back the extension that parked the call If the VET call is not recovered within a preset time 1 min 30 by default it is either depending on system configuration 29 Barge in Intrusion into an internal call KA Your party s line is busy If the numbe
15. eser r er sr rr rr rr rr eee p 24 7 8 Programming speed dialing speed dials keys 6 6 cece cece eee eee ee p 24 7 9 Programming an appointment reminder 0000 iets andian srania ee p 25 7 10 Identifying the terminal you are ON sisir irere hit cece eee EREE DER A p 25 7 11 Broadcasting background music on your loudspeaker 0 0 eee ee eeeee p25 7512 Lock unloek your telephones sees ts t sean EEE A nate E EEE p 25 7 13 Activating deactivating forced headset mode 0 00 cece eee ee eee p 25 ACD SA BONE SOE 15708 actay shin Talia needles seen ENE Sr ER N r labo ee Bf p 26 Bl ARENE SOB nup dar distaste cates AEREE TIR ADER DENE aie wane ee DS ENARE ie tee p 26 8 2 Open aniagentisession Ogi seus oie sverdgudid are sve india ais aa BEAR ecdoi tbody w guar re BR p 26 8 3 The four operating statuses of the agent Set arcieri tira sa Eie eects p 26 8 4 Changing the operating status of the set 0 eee eee p 26 Complianee 6 5 84 257810 Giese Sie Spike os A TA Hier SALT Clee TASS OS wa p 27 Getting to know your telephone Receiver Alphanumeric keypad Alcatel Lucent A touch Audio keys 8 END key to terminate a call end Handsfree Speaker Key to make or answer a call without lifting the receiver Alcatel Lucent IP Touch 4008 4018 Pho ne q e litin handsfree mode or headset mode short press e flashing in speaker mode long press Intercom Mute key
16. l the display flashes and an audio tone is generated After unanswered eS calls a temporary request is cancelled but a permanent request remains in memory If your calls are forwarded to another terminal the forwarding is not applied to the reminder call EK 72 Lock unlock your telephone To cancel your appointment callback request OS Your telephone is a Gi ox locked unlocked Appointment Temporary Permanent Y Enter your personal code Select the type of appointment temporary or permanent ff 713 _Activating deactivating forced headset mode Lid ox Forced headset mode must be activated as soon as a headset is installed instead of the receiver Enter the reminder time 7 10 _ Identifying the terminal you are on lt o ia De fe eo Activating deactivating forced headset mode Press twice 25 ACD Agent set J 81 Agent set 8 4 Changing the operating status of the set A call centre solution allows optimum distribution of calls to agents according to their availability and skills The operating status change codes are defined when the system is configured Contact the system administrator to obtain these codes Statuses Codes NJ 8 2 Open an agent session login N in service a withdrawn Enter the feature code additional task to activate temporarily absent A Q 1o Q A melody is played activation accepted A buzzer type alarm sound
17. lbox but you are not at your desk You can configure your telephone so that you receive notification 6 Call the assistant 20 Absent back on at of the message on another telephone 7 Il will call back at _ _ 21 On vacation back on 8 Use paging 22 External meeting 9 Please retrieve your fax 23 External meeting back on a Q Notification Q 10 24 as 7 E Please retrieve your mail lam in room nr _ II Please cancel your forwarding 25 In a meeting do not disturb 12 Visitors are waiting 26 At lunch 13 You are expected at reception 27 Indisposed activate deactivate message notification 14 Meeting at Messages to be completed using numeric keypad leoo EDEN enter the number of the set where the notification is to be received EK 5 15 Consulting written messages The light indicates that messages have been received Number of A Display shows name of A Q oe Q messages ox sender with date time pO Ss wy received and ranking of message Enter the number Confirm During the display of the information desired change the time slot D Call back the message sender the message is erased automatically after the call The time slot during which notification is activated can be changed A Next message a Schedule Q Qe Change times Confirm A Previous message d During consultation of a message pressing the i key provides access to
18. mber allows the participants to join a conference from an external set This number must have been defined previously by the system administrator An audible beep sounds when a participant joins the conference 2 audible beeps sound when a participant leaves the conference You cannot join a conference if the maximum allowed number of participants IS already reached ys P conference has not yet been set up by the conference master you are put on Ws the conference is initiated 5 minutes maximum If kod cannot directly reach the conference you have to call first an internal user or automatic operator This one dials the call number for joining the Meet me conference and then transfers your call 10 seconds Qi S Oy QQ 4 Sharing 4 1 Receiving supervised call ringing KA To receive special ringing for calls to another number lt lt lt lt Supervised call ringing programmed key Press the same key to cancel 42 Answering a night or a general bell KA When the attendant is absent outside calls to the attendant are indicated by a general bell To answer A o EDO lt s You are on a call with the destination number J 43 __Manager assistant screening KA System configuration allows manager assistant groups to be formed so that the manager s calls can be directed to one or more secretaries From the manager s or assistant s telephone Incoming calls are screened by a design
19. r beeps lt sg ww up Answer paging Your group No of group to be called programmed key number Temporary exit from your hunt group Return into your group 49 Calling a party on his her loudspeaker KA lt Your internal party does not answer If authorized you can remotely activate your party s phone Q You are connected to the loudspeaker on O gt VINER wW Leave group Your group number programmed key andsfree feature Belonging to a group does not affect the handling of speed dials A specific telephone within a group can always be called by using its own number Your party does not answer 47 _ Calling an internal party on his her pager KA 4 10 Sending a written message to an internal party GS a SendTxttis Q oe i Ory X d The number called does not answer and you know that the person called has a pager gt Dial the Your party does Paging p a be not answer programmed key SEE Predefined message Paging in progress is displayed a A 0 0 uw Ww Select the Enter the no of Confirm message to be the message to your choice Your party can answer from any telephone in the system sent be sent 01 to 27 A Language ox Q wy Change language of message Send message Personal message oe Do Create a temporary personal message Send message create a temporary personal message N V4 E Enter the text the number pad keys hav
20. r is not protected and if authorized you can intrude into the call lt Intrude on a call programmed key Protection against Barge in intrusion oH S D Communication protection programmed key Protection is cancelled when you hang up Enter the number desired Mo Store shiner eee During a call to save the number onto a call key conu A Directory Q A G w ag You are ona call with the destination number Gro select the key to programme 0 to 9 Q display number Q Enter the name of Confirm Confirm your party Enter the name of your party enter the text the number pad keys have letters that you can display by successive presses position the cursor in the entry field erase last character entered enter a digit keys 0 to 9 2 11 Adjust audio volume During a call to adjust the volume level of the loudspeaker or receiver E gt ece You are ona call Adjust audio volume with the destination number Meet me conference The Meet me function is used to set up a conference with a maximum of 6 persons the master of the conference who has the rights for initiating the conference and the participants maximum of 5 who meet for the conference l 3 1 Initiate a Meet me conference In order for the participants to join the conference you must first decide on a meeting time for the conference and send them the access code When the sys
21. re the set personal assistant display Settings ring tone voice mail etc Dialbyname Using dial by name yy Other features can be accessed depending on the configuration of the system D OK key used to validate your choices and options while programming or configuring Back Exit key to return to previous menu short press or return to first screen long press You can also use this key to correct Q a character you entered H Feature keys and programmable keys Guide key Use to obtain information on the pre programmed keys or to access the set programming or configuration Phone book key Phone book key to access your personal phone book short press or to make a call by name long press or press twice Pre programmed feature keys and programmable key Lit when the feature associated with the key is activated The 6 key block consists of two line keys one immediate forwarding or cancel call forward key one conference key one transfer key one speed dial key to programme j O Store the number in the personal phone Transfer a call to the voice mailbox of an ab Using your telephone F 11 Making a call OO OED Dial the Lift the Number Handsfree number for receiver required Alcatel Lucent your call IP Touch 4008 4018 Phone only S S lt lt conv You are ona call with the destination number Programmable line key For the attendant dial 0 by default
22. s activation refused the j the change of status has been carried set is probably not taken into account by the call Enter the code Select the agent and Depending the our centre you should contact your administrator for the Login validate displayed informations function enter your password or confirm ACD application welcome screen display ACD application welcome screen Name of Status of the heage IA ON queues set EK 83 The four operating statuses of the agent set An agent s availability is determined by the operating status of which there are 4 that the agent can change at any time These statuses are e Inservice the agent is ready to receive calls e Withdrawn the agent has withdrawn from the ACD application e Additional task the agent is performing a task concerning a call and is not taking other calls e Temporarily absent the agent has taken a break and is not taking calls 26 Independently of the legal warranty that covers this appliance it is guaranteed for year parts and labour counting from the date indicated on your invoice The invoice will be demanded if making a claim under the warranty The warranty does not however confirm in the following cases in the event of use that does not comply with the instructions given in this user s manual faults or damage caused by natural wear damage resulting from a cause external to the appliance e g impact fall exposure to dampness etc noncomplian
23. s free mode 00 c cece eee eee eee eee p 7 4 Activating the loudspeaker during a call receiver lifted 0 00 00 e eee ee p 7 5 Calling your party by name company directory segla eee eee eee eee p 8 1 6 Making a call using the personal phone book 000 cee eee eee eee p 8 A Screening calls using the voice mailbox 0 c ec eee eee eens p 8 L8 Redial ic sevice arinaa e ES Serner a E AERE Manet DE EE A BR REN arabes p 8 1 9 Making a callback request to a busy number 1 0 0 0 ccc cece eee p 8 10 Answering an internal call in intercom mode 0 eee eee eee eee eee p 9 all Sending DTMF Signals i nacsci roere SMa apse Re cts gr n lagd nare E ARE se RER p 9 1 12 Mute so that your party cannot hear you 0 0 0 c cece eee eee irati eee p 9 During a Call s 68e 8408 87816 eeesdieines a Sa 8 Be See Fb oe wR BEES p 10 21 Making a second call during acala pae nern specail serece EEEE OERE EEA p 10 2 2 Answering as ond call during acala ss s 5 4s uber b res een One inte ferns p 10 2 3 Switching between calls Broker call 00 cece cece cece e renee eens p 10 2 4 Transferring a Cali masar EELEE RET E EN REE AINA ia cana PEESO RE p II 2 5 Transfer a call to the voice mailbox of an absent party 0 e cece eee eee p II 2 6 Three way conference with internal and or external parties conference p II 2 Placing avcall
24. sonal code then record your name following the voice guide instructions You can replace the greeting message by a personal message I Do recording Recording During consultation of a message pressing the i key provides access to the following features Stop Pause Record 199 To stop the recording To pause recording To record the message again 23 EK 73 Modifying your personal code Your personal code is used to access your voice mailbox and to lock your telephone e oe amp Deo Old code New code Display requests 4 digits 4 digits confirmation of new password amp S amp As long as your voice mailbox has not been initialized the personal code is 1515 74 Configuring the telephone ringer o eo Se wy j Choose the tune 9 Do A ely Select the melody of Confirm your your choice 16 tunes choice Adjusting the ringer volume A De 3 Select the level of your choice Confirm your 12 levels choice Programming your telephone Activate disable meeting mode progressive ringing A Prosressue Q m oF Q hes a j To deactivate To activate Confirm your 3 i Settinos Q Option Q choice Ww Lanauase Q A Q A Beeps Q on of Q RF j Ww l i Select the language Confirm your choice of your choice 7 6 Selecting language Activate deactivate discreet ring mode To deactivate To activate Confirm your choice Adjus
25. t Q Type of call forwarded is VU ig 7 displayed Select the Diversion Select the Diversion Select the type of Out Int feature feature call Hf the type of call Q z I 54 When you return review your recorded messages Om forwarded is not appropriate The light indicates that messages have been received All calls A i DO Display shows the number of new and Th f Q Oe old messages Div Div Q e new type o Y S E forwarded call is displayed SS Personal code Internal or outside calls Confirm a Q a pepey Showsiname of sender with a a ate time and ranking of message 52 _Diverting calls to another number immediate forwarding Ey X 3 2 The number can be your home cell or mobile voice message or an internal extension attendant etc mse a al o A o o Forward Q Immediate Q OS as Select message Vo GPO Listen to message Erase message Select the Diversion Dial the feature number to be ii o o Call sender of message Send a copy of a message D A ox Do not disturb activated Select th number 5 5 __Activate deactivate the personal assistant of your choice Display of personal You can make calls but only the destination number can call you a Q Q AE active or i z not actve leoo EDe oe Keeping in touch 56 Personal assistant reaching you with one number only 58 Forwarding your calls from the receiving terminal Follow me B You wish to receive your calls in your presen
26. t installation or modifications or repairs carried out by people who are not approved by the manufacturer or retailer Warning never place your telephone in contact with water To clean your telephone you may however use a damp soft cloth Never use solvents trichlorethylene acetone etc which may damage the plastic parts of your telephone Never spray it with cleaning products The ear piece and microphone area of the handset may attract metallic objects that may be dangerous for the ear To avoid accidentally damaging the set telephone line connector make sure you position the cord correctly in the compartment intended for this purpose The wording is not contractual and may be subject to change Some features of your telephone are controlled by a software key and the configuration of the unit 27 Declaration of compliance EC countries we Alcatel Lucent Enterprise declare that the Alcatel Lucent IP Touch 4008 4018 Phone and 4019 Digital Phone products comply with the essential demands of Directive 1999 5 CE of the European Parliament and Council A copy of the original of this declaration of compliance can be obtained from your installer Information relative to the environment This symbol indicates that at the end of its life this product should be subject to special collection and disposal in member countries of the European Union as well as in Norway and Switzerland By ensuring this product is disposed of correctly you
27. t location Use the Follow me feature AED o w p J J Select type of forwarding ox ox wy Select the Diversion Your extension InternalNo Q Externalo Q NobileNo Q feature number w j j i Dial number of a colleague Dial an outside line number Dial number of your cell or D or other key individual PWT DECT Do not disturb activated Follow me Your extension Q programmed key number Activate deactivate OSTA IE EK 59 Applying a selective forwarding KA You can selectively forward calls according to the caller s identity 5 7 _Diverting calls to your pager KA f f O Do not disturb activated Callers will be able to contact you while you are moving around the company Selective a Forward Q Paser Q forwarding h d programmed key Select the Diversion fase 5 10__Diverting all group calls KA gt Do not disturb activated You can forward all your group calls to another internal number forward to paging programmed key lt D Do not disturb activated Group calls Number receiving forwarding forwarding programmed key Keeping in touch 5 11 Cancelling all forwardings 5 14 Leaving a recorded message for internal callers You can leave a message on your terminal which will be displayed on the screen of the terminal calling you D A So amp o Press the call Select the Diversion forward feature feature Select the Diversion key feature
28. t ringer volume while a call arrives p 7 7 Making a call using the personal phone book GE gt 2 of ne O 0 O ov J Your telephone Adjusting the ringer volume Press and Enter the name Enter the number rings J 75 Adjusting screen brightness I Deo release Enter the name Enter the text the number pad keys have letters that you can display by successive presses Position the cursor in the entry field Erase last character entered sof o Adjusting screen Confirm your choice brightness as Enter a digit keys 0 to 9 7 8___ Programming speed dialing speed dials keys i D A oS One speed dial key to Enter the number programme 24 Programming your telephone EK 79 Programming an appointment reminder EK 7 11 Broadcasting background music on your loudspeaker Ba You can define the time of a temporary reminder one in 24 hours or a permanent reminder every day at the same time You can broadcast background music on the loudspeaker of your telephone depending on configuration i i When telephone is not in use A Appointment Q Temporary Permanent Q Q Q q background music is played Select the type of appointment temporary Confirm the Long press or permanent appointment time 4 P h ke I At the programmed time your telephone rings q Long press en ox EE The music stops when a call is made or received and starts again when you hang up If you are on cal
29. tem pompis you to enter a code or password you are allowed 3 attempts b fore the system rejects your request SS A Lift the receiver Enter the Meet me From the outside dial Enter your see Making a conference activation the Meet me telephone number call code conference activation internal call number the conference is set up Enter your Enter the conference personal access code code Activation code this code is defined by the administrator during system configuration Call number for activating the Meet me conference this call number is used by the conference master when he wishes to initiate a conference from an external set This number must have been defined previously by the system administrator Password the default password cannot be used If necessary refer to chapter amp S When the conference master on hooks all the communications will be cut off 13 3 2 Join a Meet me conference Once set up by the conference master the participants can join the Meet me conference 5 participants maximum v From the outside dial the Meet me conference joining call number Liftthe receiver Enter the joining code see Making a for the Meet me call conference You are in conference mode Cre Enter the conference access code Joining code this code is defined by the administrator during system configuration Call number for joining the Meet me conference this call nu
30. the following features Clear Erase message Call Call sender of message Sendmessage Sending a written message to an internal party eDirectory Save the sender s number in your directory slik Terminate consultation og S a 21 Managing your charges EK 61 Charging your calls directly to business accounts KA You can charge the cost of your outside calls to business account numbers tL BS D lt D Pe Project code Enter the number Password for this Enter the party s programmed key of the terminal to internal telephone number receive the message Adding or changing a business code during a call lt Business account code during call programmed key Finding out the cost of an outside call made for an internal user from 6 2 our terminal IR i Programmed key Cost Total Recall a Transfer Q lt w Outside Transfer call to your party number on hold called 22 When the internal party who has taken the call on hooks you are called back and can Read information concerning call cost duration number of units oc Q Name of internal user and cost 5 of call Ss 2 Print a charge ticket 3 Terminate consultation BE oo B 7 Programming your telephone J 71 Initializing your voice mailbox Light flashes Your personal code is used to access your voice mailbox and to lock your telephone EK 72 Customizing your voice greeting a Enter your per
31. your party but he she cannot hear you directly in handsfree mode The screen shows the caller s identity To activate Terminal idle Q Corresponding LED lights up You are on a call Disable with the microphone destination number SS When your caller hangs up intercom mode remains active Q The key is no longer lit To deactivate Terminal idle Resume the call Q The corresponding LED goes out 111 Sending DTMF signals Even if your system is not touchtone by default during a call you sometimes have to send DTMF signals to a voice server an automated attendant or a remotely consulted answering machine Gm A Ge amp CW You are on a call To activate with the destination number SS The feature is automatically cancelled when you hang up During a call EK 21 Making a second call during a call Soe a f conv A 5 The first call is placed on hold ur redial You are on a call Number of Auto call back with the second party short press destination number Other methods for calling a second party oB oB OO A Battsnane I Q Using dial by name long press or press twice Call back one of the last 10 numbers dialed long press twice phone book key Programmable line key To cancel your second call and recover the first cony A end lt Key for the line whose light is flashing You are on a call with the destination number If pa make an error hang up your telephone
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